A Service Advisor left me in the waiting area 8 hours and still didnt do the work. Within that time frame only the oil and tires were changed. Rushing to get my car to me, a technician or other help misplaced a lug nut, then entered a charge on the invoice as it were missing when I got there. I filed a complaint about my experience to Nissan of North America Consumer Affairs who informed management of the complaint. And management didnt reply. After the unpleasant and unethical experience I had my vehicle service elsewhere.

First time purchase of a loan/lease. Signed a lease with loan prices ($337 month). Total purchase price 2015 Rogue $34,000. Error was noticed by purchaser same day at dealership. When brought to attention of dealer, more or less too bad. All they had to do was tear up the lease form and attach correct monthly price to a lease $134 month. $14,000 to purchase at end of lease or the proper monthly payment, $337 month with the last payment, vehicle is mine... maybe 10 mins of their time on paperwork. Instead of 23 months trying (by me) to get the thing correct. Notified every agency of the error including THE WHITE HOUSE with no luck. Money hungry (Nissan) outfit. Matter went to court March 2017. It is still undecided.

I have had three leased vehicles with NMAC. I am now told that the $500 forgiveness on body damage wont be given because I wont lease again. I also found out that they are charging me $395.00 to return the car (disposition fee). I believe this is not moral or ethical. Attached is my return inspection.

I got my Versa on November 2014. I am having problems already. It sounds and has problems like a old car. The shocks/struts are not working at all, the engine leaking oil on and off, air conditioner making funny noises and taking engines power every time that comes on. The engine while idling makes a loud noise and keep doing a clicking sound and the brakes pedal had stuck/locked about couple times already.

I bought a 2016 Nissan Maxima on May 10, 2016. Three weeks later I hit a deer with the car. Three months later I am still waiting to have the car fixed. Apparently the problem has been a wire harness that affected the airbags and seatbelts. Nissan is taking their sweet time getting the wire harnesses to Valley Nissan to start with. Now my insurance adjuster told me that Valley Nissan had gotten the wire harnesses for the car two weeks ago and they have not bothered to put them in yet. I am still waiting on Valley Nissan to fix it. I am still three months later waiting for this car to be fixed and daily I get the normal response that Ill be getting the car the next day but never do. I will never ever buy a Nissan product from Valley Nissan nor will I ever buy a Nissan product.

They never offered to help during the pandemic, I had to call out of desperation to see if there was anything they could do because I lost my job due to covid-19 and have no source of income. They extended my loan as I stayed out of a job for the past 3 months and now, according to them, the pandemic is over and I should have a source of income by now and make my payments. TRILLION DOLLAR COMPANY really penny pinching and can’t do anything to help their customers during this time of need. Real classy.

Out and about with my wife. Parked our Nissan Altima and returned one hour later. Car wouldnt start. Key symbol appeared on the dash. Walked home and retrieved other key fob. Still wouldnt start. Googled the issue and found out that hundreds of other Nissan Altima owners had same issue. Called Nissan, they took my info and got back to me the next day with a sorry, warranty has expired, we cant help you so $970.02 out of pocket. Im pissed! With the amount of occurrences, this issue should have been a recall at the expense of Nissan. I wont be buying another Nissan. How does one go about starting a class action suit?

I bought a used Nissan Rogue in May 2015. I had it for 2 months when, leaving my subdivision, it began to roll backward for no reason, and I had no control over it. It nearly went into a watery ditch. I tried to dismiss it when I was able to get it started again, but I was very concerned. It had just barely not missed that ditch! Then, last night I was returning from Charleston, SC and in Columbia, SC and as there was work being done on I-26, a major highway, cars were being led in every lane VERY SLOWLY by highway patrolmen, one per lane. This meant that all cars were continuously putting on brakes every few seconds. After a few attempts to put on my brakes, I began to feel that the brakes were no longer under my control, as they werent holding properly. The car then began to go backwards again, this in the middle of hundreds of cars and 18-wheeler trucks crawling at a snails pace. I was terrified as I could not control the car, and I still dont know how I avoided hitting those behind me. I suppose they were just fortunate somehow to get around me. I put my foot on the brake, but that did nothing. I then pushed the emergency brake down and had to hold down that as well. I was in the center lane in all that traffic. I had lost my cell phone, so I didnt have that. I was beginning to get hysterical. I opened the drivers door (the window wouldnt roll down at that point), flailing my hands and blowing the horn. Id already put on the emergency lights. No one helped until about 15 minutes of this, with people screaming at me. Finally a young man (God bless him!) stopped in front of me and told me he would get a highway patrolman to help. The patrolman soon arrived and told me I had to get the car removed from all the bottled traffic I was in! He then told me to put the car in neutral and then turn on the switch. In tears I told him I was afraid to take my feet off the two brakes. However, I did as he said, and the car then started forward. He told me he would hold back the mass of cars so that I could get into the slow lane. He said I would have to get back to Greenville, about 90 miles away, the best way I could.This caused me to get off onto a road in downtown Columbia, with which I wasnt at all familiar. After driving around, I stopped at a McDonalds where a worker told me how to get back on I-26. I had to drive slowly and carefully back home. This happened last night, January 13, 2016. I had previously made an appointment for January 21 to have Greer Nissan check out the car after the previous problem in my subdivision as someone there told me it may be the drive train. I had to get it to a dealership before 60, 000 miles as my extended warranty declared. When I got back home, this morning I called AAA to tow the car to the dealership as I was just 20 miles short of 60,000 miles. Well, the dealership has had it today and can find nothing wrong with it. Theyve driven it several times, and checked it out but have come up with nothing. (REALLY?) I told them SOMETHING is terribly wrong, so they agreed to keep it until tomorrow. After reading all the previous complaints about Nissan automobiles, I know I have a lemon, and I now call it the Death Car. I am afraid to drive it. I am a widow on a very limited income, so theres no extra money to put into that car. God, please help me!

I brought a New Leaf on 2nd May 2014. This car is supposed to go 170 Km on a full Battery Charge. My new car will only do 90 to 100 Kms. on a full charge. It has been back to the dealer 3 times for repair. The Head Office of Nissan will not honor the Warranty, as they say there is nothing wrong with the batteries. Their Sales Booklet and internet says should get 170 kms on a full charge. I paid $39,000 cash and would like my money refunded. Head Office in Melbourne WILL NOT CHANGE THE BATTERIES.This car does not perform to what is printed in the Booklet. This car was made in April 2012. Held in storage at Brisbane until sold. The Batteries are 2 Years old when it was delivered to me 4th June 2014. Compliance Plate was Dated May 2014, but the car was over 2 years old then. I expected to buy a 2014 produced Car not a 2 year old one. If then it is sold next year it will say it is 3 year old. I consider that it is false sales to me [not a 2014 model car]. I think Nissan Australia should take the back and Refund me my money.

We purchased a brand new 2015 Nissan Rogue in September of this year and were experiencing radio issues from the day we left the dealer lot. It came in very static sounding and we thought maybe we were just in an area with poor reception. As we continued to drive the problem continued in various areas. The sound is so bad that we dont even use the radio. Were forced to use the free XM subscription that is almost expired or the CD player. We brought our car into the dealer of purchase and they claimed to have fixed the issue but we still had the same problem. Being that the dealer we purchased from was far from our home, we took it to another dealer. It has been back twice since then and they have not been able to fix it saying that Nissan needs to release a software update and until they do that the problem cannot be fixed. We were given Nissans number to follow up with them and today (11/19/15) I received a call with the regional consumer affairs representative pretty much telling me that they dont have a solution. I asked her what the timeframe is and if they would offer any other answer besides others have been complaining of the same issue and theyre working on it but she kept repeating the same thing. No timeframe, no resolution, theyre working on it. I even asked if they would cover the satellite radio until the software update comes out to fix the problem and she said they would not. So now if I want to listen to anything besides a CD, Id have to take out more money to pay for the subscription. I completely understand that this isnt a mechanical or safety issue but when consumers are spending thousands of dollars on a brand new item that is warranted to work in a specific manner and the company is not standing behind their customer service, this is absolutely outrageous. I have never heard of something like this before. I paid for a brand new, fully functioning car and that is not what I received. Nissan should be truly ashamed at themselves for selling products like this and not even offering a resolution in the meantime. Horrible quality control, horrible customer service. I will definitely think twice before purchasing another Nissan specifically due to their poor customer service.

I have been calling for over 2 months in regards to a negative credit reporting from Nissan. Nissan received an insurance check late and gave me negative credit reporting. After calling Nissan, they said they will put in a dispute. Now Im sitting here 2 months later with no update as far as how the situation planned out. All I keep getting are customer service reps who sound like they have no idea what they are doing and just give you an attitude. I have purchased numerous cars myself from Nissan as well as my family. I will no longer ever consider Nissan due to this issue. I recommend people look elsewhere for their vehicles because if there is an issue, Nissan will never take care of you. If I could give a negative star thats what it would be.

As a woman having heard of the many poor business practices against woman in the car dealership and services centers, prior to taking my car in for a scheduled oil change I contacted the Lancaster Nissan Service Center and posed the question if they would perform an oil change on my vehicle if I purchased my own oil and oil filter. I was informed by the gentleman over the telephone that Lancaster Nissan does perform oil changes for customers who bring in their own oil and oil filter and was quoted a price of approximately $16.95. Having scheduled the appointment online and being quoted approximately $89 (with their oil and oil filter), after calling and verifying that I could purchase my own oil and oil filter, I emailed the person who sent me a confirmation of my scheduled appointment asking that a note be made that I will purchasing my own oil and oil filter approximately 5 days prior to my scheduled appointment. I arrive for my scheduled appointment and check in with the representative at the service desk and inform him that the oil purchased and oil filter for this appointment are on the floor on the passenger side. He informs me that the price of the oil change will cost approximately $15 plus tax. I inform him that I am aware as I had previously called and that I would also like to have the old oil filter returned to me. His response was, Ok whatever you say. Although I did not inform him of why I wanted the old oil filter returned, the purpose in my doing so was to ensure that it was indeed replaced. I handed the representative my keys only for him to return approximately 10 minutes later informing me that he was just told that Lancaster Nissan does not perform oil changes unless the customer uses their oil and oil filter. This was puzzling as I previously called to inquire if it was possible and received a quote, and also upon checking in, the representative quoted me a price with me having brought in my own oil and oil filter as well. He indicated that the owner just informed him of this. I asked to speak with the owner whose business card reads General Manager, and he indicated that this is their policy. I asked the owner to see the policy in writing and he informed me that they do not have it in writing as they have never had this type of issue. I asked the owner how it was that I called to inquire of the practice, emailed a representative who sent me confirmation of my appointment, and was also quoted a price at check in upon informing the representative where the oil and oil filter was, that now, all of a sudden it is a policy that cannot be produced in writing. His response was that they have never had this issue arise which is very hard to believe, being that Lancaster Nissan Dealership/Services Center has been in Lancaster for many years. The purpose of this review is to make woman aware of this poor service provided by Lancaster Nissan Services Center, in Pennsylvania and the false representations of their alleged policy which the owner could not produce in person. Although I have a copy of the service agreement I was asked to sign to verify the services I requested which note that I purchase my own oil and oil filter, I am unable to attach it as I am not savvy with technology. However, I am willing to take a picture and email it or mail a copy if requested.

Usually I service on time at toronto dealer where I bought the car at same location. @ 32200+ KM got the engine oil replaces at sainte foy, QC (I was away with family) as advised by my dealer and 2 recalls performed. @33000+ KM came back to dealer (after my tour), asked about brake fluid flush, which is recommended by Nissan but its not done by dealer (dont know why). I gave my consent to replace if required. And for wheel rotation (which is also recommended by Nissan.)When I picked up my car, I feel there is gas pedal delay in the initial acceleration (between 800 and 1800 RPM). On minutely trying to identify, why there is an uneasiness for me to drive, the usual resistance in the gas pedal that is altered, and the pressure I usually put on the pedal has changed, and which started to get annoying. Usually I use 87 octane fuel. This time I filled 91 octane fuel, still the acceleration is identifiable. Usually I drive in ECO mode, which is sluggish. Normal is better and Sports mode is usually quite peppy.After trying all the combination, I realized this the feedback/resistance, may have been altered. Dont know how and why (forgot to mention I had also asked for bronze cleaning on the car). Dealer has failed to understand the point and they keep on telling me about sensors and error codes. What I realized after studying the matter that the sensor and codes will work nice, when the pedal recognizes the press.Concern of mine is the pressure is gas pedal stars identifying the press after a small delay (maybe we are talking about 5~7 millimeters). Why I am concerned: I have to press more gas pedal now to get to my normal driving habit for years/decades; I am quite concerned now if this pedal will have more issues to offer; Since the pedal feedback/resistance spring may have altered, it may happen, that say when in highway, it will get stuck to a position and send incorrectly send sensors of pedal being pressed even after removing feel from pedal. Now I feel little unsafe in this car. More details can be shared on request.

We currently have a lease that we have been trying to buyout for a week. I originally got a payoff figure online which was good through 11/7/2011, had even called Nissan Finance and got the same figure with the same good through date. Unfortunately, you can not pay them off directly and they require you to go through the dealership. We have been trying to deal with Napoli Nissan of Milford. Originally, my husband called over a week ago asking for a payoff figure and they told him to come in, but dont come in on Saturday because its busy. Who says that. The Saturday they are referring to was last week 10/29. So, my husband calls in the beginning of the week, basically playing phone tag, leaving messages and not getting returned phone calls. I finally went there on Tuesday to try to get the information. So of course, they wanted to try to get me into a new lease and I told them I would entertain the idea but I need both figures. A final buyout figure and what the monthly payment would be for a new lease. By the time I left there, I left without either of the figures and got, I am going to have to deal with Nissan, its going to take me some time to get the numbers for you. Really, because Im sure if I said yes, they would have had the numbers right then and there. So when I left there, I thought about it and called literally within 5 minutes after leaving and asked for the payoff figure again. No return call. The next day, Wednesday, my husband called and we were given the run around, the woman that crunches the numbers is not here today. The next day, I email and call, get a return phone call with another run around, The manager is not in and needs to do the numbers. Well, if I wanted to buy a new car that day I guess I couldnt. Highly unlikely. Now, today, Friday I called again and got a return phone call. However, the new base payout figure is completely different than what I originally got from Nissan Finance. The reason being is the automated line that the dealership calls has already rolled over to a good through date of December 7. The payout figure I was supplied with was good through November 7. I told the salesperson this and they gave me the automated number to call and sure enough it rolled over to December. So, I called back, spoke with a representative and asked that they fax over to the dealership the payoff figure that is good through November 7. They indicated that they could do that but they needed my husband to call because he is on the account and I am not. Okay, so we do that and when my husband calls, they told him that they cant put it back to 11/7. Thats just odd to me, since that date hasnt even come and gone yet. Arent they a financial institution?

Nissan Titan 06 Mechanicals Problems - I recently got several letters regarding recalls on my truck. Let me say this first. Before all this repairs the truck was running just fine. I brought the truck to the Nissan dealer where we always been doing business. To get this manufactures problems done one of the recall was #10V517000 and ECU relay. And the second one #10V074000 fuel sender card. This service recall were performed by Auto Nation Nissan in Kingsland Blvd, Katy, after a few weeks driving in the Bellway 8 about 65 mph. And the truck start jerking and losing power with the motor on pressing the gas didnt work. After this I pull over to see what will be the problem and turn the truck off. After a few min. tried turning on and start normal I press the gas and I got more than 3000 rpm.When I start driving the truck for about 10 min. the truck start doing it again but at this moment the truck stall and was hard to drive until I could pull over again on a gas station I barely make it and I look for gas tank and shows 3/4 of gas. I fill up the tank and tried to go back on the road. But the same thing after a few min. truck was worse. I call the dealer for an appointment and brought the truck on Saturday September 30th. For an inspection. I explain the service person all the details and also at the same time the truck was having another issue, leaking water on the passenger side carpet. The service person told me that, they will check everything but I have to pay for this 3 diagnostic. I told them that, I have brought my truck for problems related at the work you have done in the truck.But if they find any problem that is not related with the issues the truck is having I have to pay for all the diagnostics. After three day in the dealer they call me and told me that the leaking under the carpet was the whole problem and the heater core is leaking coolant and that is why the truck was losing power and stalling. It will cost more the $1000 to get if fix.In my head something told me that this doesnt may sense, since the heater core only works if you put the thermostat to heat. So the heater core wasnt the problem in my understanding. I told them that I will take out the truck for a second word. They told me that I have to pay for three diagnostic according that the problems werent the malfunction on what they did. I told them I wont pay for three diagnostic. I knew they didnt inspect the truck. So the service person got in to argument and at the end he only charge me one diagnostic. At that point I just knew they are a bunch of liars and they wont fix what they cause. I told that I need an writing statement saying everything they say. About this diagnostic.After argument for more the three minutes he when inside the shop and talk to the person who did the diagnostic and put all the false statement. I look online and found a Nissan bulletin according that there is a leaking on the AC drain that is making the passenger floor wet, so I start inspecting where the pics show and that was the problem. It took me 5 min. to find the problem and $10.00 for parts to fixed, I drive around the neighbor and the truck still having the same issues. Except leaking water.Now I have a truck seating in my driveway unworking and I totally upset on Nissan service department for been useless and liar on customers like me. Just for no speak perfect English they think they will liar at me. I record and took pictures on everything I did. When I was fixing the leaking issues. So they have to at least fix at this time the truck. The right way.

My transmission went out at 5 years old and 74000 miles on my Nissan Murano. There were absolutely no positive comments about Nissan the corporation. After receiving the horrible news. The reason my vehicle felt like it was in neutral all the time was because the transmission was out. Patterson quoted me $5200. I called a local transmission shop and they said they would do the job for $4300. I asked Patterson about it and they said they would match the other shops price... WOW. Then I said, Well I may have definitely not had $5200 but I still dont have $4300 so I decided to call Nissan the corporation. Still within the years warranty but not the mileage warranty. They did not have to do anything. I went through the process of the phone answering service. Talked to one person then to another. The lady said on a Wednesday that she had 3 days to get back to me with an answer. All this time the dealership had our vehicle and had not been authorized to do the work. I felt like if I made it look like I could afford it by authorizing the work to be done that it would be a no brainer and they would not feel the need to help me out. Soooo all in all my vehicle had been at the dealership for one week now... The corporate lady calls and tells me that Nissan would pay for half of the repairs. Well that was not the whole repair but I felt grateful that I didnt have to come up with 4k. And plus I had already negotiated their repair shop down $900. Every little bit helps. I could not find anyone else who had the same circumstances that I did. Well I thought I would write this review because of how Nissan took care of me and so maybe someone else would find some courage to call and see if they would help their case. Nissan transmissions have had a rough path here over the past 10 years although I did not know that when I bought one nor all the way up till I had problems with mine. Once I authorized the $2150 which was my part then it took them 3 days and I had my vehicle back. Also I had already made up my mind that no matter what decision they came up with I was going to be nice and say thank you. Even though it wasnt the full amount I said, Thank you maam I appreciate it so much. I think she was totally thrown back and said, You know what let me give you my direct numbers and you can call me any time with an issue on your nissan vehicle... well there you go its pretty much against my nature to be nice when Im upset but hey Gods in control anyway right??

Having CVT issues with a 2012 Nissan Rogue that is still under warranty. Called the dealer to schedule an appointment and was told that it will cost me $92 to have it inspected. What good is a warranty if you have to pay for something that is under warranty?

Murano SL model 2017.5 purchased 5/8/17. Failed Forward Emergency Braking. Returned to selling dealership which insisted the computer showed no error. The dealer refused to road test the vehicle. I called Nissan Consumer Affairs. They informed me they could NOT do anything to caused the dealership to honor the warranty. They would not help me find another dealership to help me. I located another dealership who found a computer error and debris on the camera repairing the problem. The car now operates properly. Nissan claims they have no control over their dealers so if the dealer wont honor the warranty the problem falls on the purchaser. The car had less than 6000 miles when this occurred.

I bought a Nissan Cube new in July 2009. Three and a half months later, the car stalled on us while we were driving on the freeway during peak traffic in the pouring rain and almost got my daughter & I killed. I learned the car needed a new transmission. Nissan dealership called Japan and replaced the transmission. They said they sent the black box back to Japan and the defective transmission, said this has never happened. Well, 2 weeks ago, the same thing happened. The car stalled then kicked in and went on its own, slowed down on its own. Its very dangerous and it can kill someone. I took it back in and another new transmission is needed. I havent owned the car 3 years and now it will have its 3rd transmission. I am afraid of getting back in the car since. We were assured it would be okay the 1st time and Im afraid the next time, we could be in an accident or be killed. There are no warning signs, lights or anything that comes on when it happens, so its unsafe. Nissan mechanics cannot assure us that there is not anything else causing this car to keep having transmission problems or why the car acts the way it does when it starts to happen. We are a military family and do not want our life to be cut short because Nissan will not recall this car or compensate us to get into a new safe car.

I got my Juke last year. It doesnt even have enough miles on it to have the first oil change. The air conditioner was making a bad noise so I took it to Mobile Nissan this morning. The first young man that came out to help me was very polite and agreed that the air conditioner sounded bad but he told me he would have to let his manager look at it. His manager came out, never acknowledged me, got in the car, fooled with the switches and sat there! So I asked, What do you think is wrong with it? He said, You have LEAVES in it!!!! I said, Leaves? He said, Yes, I can hear them. So I said, So you when you get them out, everything will be ok? He said, Yes BUT thats not covered under warranty and its an hour and a half labor. When we break it down, we wont put it back together until you pay the bill! He was extremely rude and unprofessional. I asked him how the leaves could have gotten in there and he just turned the knob and said, Thru the intake? I said I had never heard of anything like that and asked if he could show me how to get to it and he said NO! I said, Well it sounds like a bad design so it should be covered under warranty because I eke this car under a carport. He just walked off so I told him I would call Nissan and file a complaint with them. He said I could do whatever I wanted to do! I got this car because Im disabled and on social security. I needed something reliable that I wouldnt have to put money into. Now I have a nasty dealership to deal with.

Purchased a used Nissan GTR from Atlanta, classic cars within two months the radio and transmission failed. Took the car to Nissan to see if they could repair the transmission they said no but went on to say they would replace it at a cost of $18000. Said it wasnt covered under warranty. Had to have the car trucked across town to have it fixed since Nissan didnt know how to repair it. The car was driven into the Nissan repair shop but when they took the transmission oil pan off the car to check it the car was no longer able to be driven and I had to have it trucked to my home and then to the repair shop across town for the repair.The shop across town had the transmission repaired in under a week. The car drove better than when I first purchased it. Cost me over 5000 dollars for the repair for which Nissan didnt pay a dime. Nissan also charged me $1034.00 to check the transmission that they could not repair which rendered the car undrivable. Lesson learned - dont ever buy a Nissan. Never again in my lifetime. Big rip off. Nissan left parts out of the tranny that they knew would cause it to fail and then didnt want to foot the bill to repair it. Nissan sucks.

I bought a 2015 Nissan Sentra brand new with 0 miles on the odometer (no kidding I test drove it with the shipping packaging still on it). I have had a very good experience with my car. I am posting because I am disturbed by the number of complaints by other owners with similar driveability problems I have had with my car and I got mine resolved with minimal money spent. Here is a list of my problems and resolutions.Had a problem with what I thought was my transmission (I had the same symptom everyone posting here has complained about... power loss, erratic RPM using cruise control, put accelerator to floor but only get minimal speed... etc but it never shut down as I took immediately to my trustworthy dealer Griner Nissan in Valdosta,GA). The problem with my driveability turned out to be a cracked taillight (yes). Nissan uses a drive-by wire system in the throttle body of the engine (older cars used a metal cable to operate the throttle). My car had a hairline crack in the left taillight and water was condensing inside the housing and caused a problem in the wiring on the car. The throttle body to act erratic causing shifting problems and power loss because the throttle is controlled by the engine computer instead of manually by your foot.Dealer replaced my taillight housing assembly under warranty and no more problems. This happened at about 30,000 miles (I have a high mileage car due to using it to travel for work. I currently have 86,619 as if this post on a 2015 Nissan Sentra with original CVT never been rebuilt or replaced). Weather seals in front passenger doors are thin and get beat up from entering and exiting car replaced under warranty. Rear door seal are kind of loose and can slip off car. 2 sided tape fixed. No more problems (2$). Changed CVT fluid at 40,000 miles. Dealer advised to change fluid at 30,000 instead of every 60,000 as per owner manual factory maintenance schedule to prolong transmission life $160. Had to replace muffler heat shield because it came loose unknown why $285.A tip about driving with a CVT equipped car: the car will drive smoother if you give it constant throttle instead of variable throttle because the computer shifts for you and rev matches with the throttle which is also computer controlled. THEY WORK TOGETHER (like on a car with a conventional transmission and a cable throttle) on a older car with that setup your foot was the shifter. Push the pedal and the car would move and shift accordingly. When you hit the brakes or pick your foot off the accelerator it would downshift because a conventional transmission works with fluid pressure and engine RPM. Now the computer is doing all the shifting and throttle management.Another tip use the ECO and SPORT modes more when it starts to shift a little funny. The sport mode will unwind the transmission better and when the transmission feels too loose use eco mode. Another time to use eco mode is when you have a load in the car. The lower gearing lessens the straining on the CVT under load and then unloaded hit sport mode to free it up then go back normal. Point being use all the transmission modes it will run a lot better. Hope this helps some people.

Brought 2013 Altima in for OCS recall in 2016. After performing reprogram per recall OCS failed again. They charged me $502.69 to fix the OCS problem. The recall was supposed to address. Even after charging me and making the repair the OCS is STILL broken. Contacted Nissan and was told a supervisor would get back to me the next day over a week later and the supervisor still has not gotten in touch with me. Today the first person Id contacted told me they wouldnt help me. NHTSA has record of nearly 8,000 similar complaints.

I cant tell you how disappointed I am with Nissan Consumer Affairs regarding a problem we have experienced with our 2005 Nissan Murano. Im referring to Case ** in which they told us that our car needed a transfer case replacement. Although the Murano is 9 years old it only has 24,900 miles on it. Nissan has quoted me $3,200 to fix this problem. I contacted Nissan Consumer Affairs (a gentleman named Will) because I did not feel a transfer case should go out after only 24,900 miles on it, even though it may be 9 years old. He claims they looked into this issue and offered to pay a token $500 towards the $3,200 repair bill. This seems extremely low, and that Nissan feels no responsibility for the mechanical failure of their cars. When I asked what would cause a transfer case to go out, Will told me he did not know and maybe we did not drive it enough, which seemed ridiculous. He then told me I had 30 days to either use the $500 or lose it. I told him I really did not see any option here since the car can not be driven. He however said I did, we could just walk away from it and that some people with 180,000 to 200,000 mile choose to walk away versus pay for an expensive repair bill. I told him our car with 24,500 miles versus 200,000 was a big difference. He said it was his job to relay this statement.We have had several Nissan vehicles and until now I have been very happy with them, however after this experience, we will be hard pressed to say a good word about Nissan and any responsibility towards the reliability towards their cars. This is a faulty mechanical equipment problem, not a time issue. Its obvious No one at Nissan Consumer Affairs cares but after this experience, I will never purchase another Nissan vehicle, nor will I probably ever use their Service Dept again. Extremely disappointed in Nissan!!!

Keep calling the Consumer Affair for 2 weeks, each time they said a specialist will call you. Again they said they called but I was not available. Left a voicemail. If someone calls it will show on my phone. One more time they put me on hold and connected me to the specialist but this time it asked me to leave a phone number, and case number etc. What I am dealing with?

Let me start off by saying, I just came back from overseas, and I am now stationed in Fort Stewart, GA. I am looking into purchasing a brand new Nissan Altima. I searched online and made a few stops. I had stopped by your Hinesville store, and saw a car I wanted. I asked them to give me the write up, because I wanted to go through my own bank. A guy there, who said he was the manager, said he would get the pricing together, and give me a call back. I never got any calls, only one from someone named Julie, and she does not know what she is doing. She had no clue I was just waiting for the price. Then, the internet manager from there called me, and I told him that I just got a phone call from his co-worker, and I think no one really wants to sell me a car. On 10 November 11, someone ran my credit with out my permission. I told them up front if I were to purchase a car, I would not go through Nissan. I am not aware what the law is for that, but I am looking into that now. Next, your Savannah store call me (Steven **). He seemed up front, and seemed as if he wanted to really help me. I told him I live about an hour away, and I didnt want to go up there and go through what I did at Hinesville. So we stopped by, and I showed him the car I wanted, and told him all I need was the write up to send to my bank.He talked to his manager, and he came over to speak with me. I explained to him why I wanted to go through my own bank, and he was so rude and had such an attitude. I understand Nissan will make more money if we go through them, but what he wasnt trying to hear is that, I may not get approved through you guys. So Steven told me that his computer was not working, but he would email me the write up, so I can send it to my bank. I got an email Saturday saying, he can send it to me, but we would have to come back. I dont understand why the manager just couldnt give it to us right then and there. I dont live right up the corner, to drive over there, to pick it up. This service is so unprofessional and I dont understand why I have to be treated like this. Is it because I am a woman? Your Hinesville store made me sit there for over an hour, while I watched him help other men. In the mean time, I had 2 infants, and my sister-in-law waiting in the car, right in their face. I have been out of the states for a long time, but I know that this kind of service is not acceptable. Here I am, a woman fighting for someones freedom, who doesnt even have the respect to help me. I am serious about buying a car and they are not serious about selling.I did not allow anyone to run my credit. I told them more than once, I would not go through Nissan. I will be looking into consequences for something like this. I feel like I was discriminated for being a woman. I also feel like someone blew me off, because I didnt want to finance through Nissan.

Dropped off my 2013 Nissan Versa for the CVT recall. After I left and got onto the 101 freeway my car went from 60 MPH to about 10 right in front of a Big Rig truck. We crawled toward the nearest exit and went back to the dealer. They said it needed a new transmission and would be 4000 dollars. At 51,000 my warranty was up since it had been a few months over 5 years. They said it was still driveable since I didnt have the cash to fork over so we left and almost got hit as the car stopped on La Brea and Fountain. As I was in extreme distress and by the grace of God we were able to pull into an urgent care lot and the ladies said we could park the car there until we got a tow truck. This was the scariest thing that has ever happened to me and now I am unable to go anywhere as I have no car. Nissan... SHAME ON YOU!!!

I found the recall and the campaign on the highway safety commissions website for the 2005 Nissan Armada fuel sending units. On 11/7/2014 my husband was driving my 2005 Nissan Armada at 3 AM on the busy 5 Lane Highway in Washington state at 65 mph. My SUV came to a abrupt stop in the middle of the highway. It would not turn over to start. The hazard lights would not come on. The state police put out 15 road flares and still they were both almost hit by three trucks and two cars. My Armada showed I had a quarter of a tank of gas. I had to have my sub towed to Campbell Nelson Nissan dealership in Edmonds Washington. Robert, the service manager called and advised me that the fuel sending unit was bad. It shows I have a quarter of a tank but I was really out of gas. John, the manager told me thats what he suspected was wrong with my SUV. John also advised me that there was a warranty on the fuel sending unit but it was only for 72,000 miles but at the least I feel that I should not get stuck with the bill because I bought the car used and had no clue that they had this issue or that it would almost cause the life of my husband or an innocent state trooper. I feel Nissan should open the recall and extend the warranty for the 2005 Nissan Armada fuel sending units. I know only certain 2005 models were in the campaign and recalled but this is what was wrong with my Armada the same thing Nissan campaign for. I want Nissan to cover the bill. Its an unsafe issue and if you guys do not reopen this recall Nissan is going to get somebody killed. If I have to take it to my Lawyer then so be it.

Since I purchased my car, the tires will not stay inflated. I have to add air, every week. There is vibration when I exceed 60 mph. The Sun Roof sometimes works, and sometimes when it closes it sounds like the glass is going to break. The passenger side window sounds the same way. Ive taken my car into the dealership at least 10 times since I purchased it. They do nothing about the tires. They find nothing wrong with the car when they test drive it to feel the vibration (on the local streets). As if I dont know at the age of 49 whether a brand new car should have vibration. The passenger side front window motor has now been replaced. On my way back from a customers - 2-hour drive - my air conditioner stopped working. It was only 97 degrees outside. Finally by mid-day the next day it started working again. Took it to Nissan. They couldnt find anything wrong. My drive is 10 mile drive across town (30 mins one way) to get to the Nissan dealership. They would not give me a discount on an oil change, a car to drive, or offered me anything. After 10 visits in 1 1/2. I reached out to the home office. They agreed to do a lemon review. As I suspected, they say they do not feel it is a lemon. Brand new car, $500 a month I pay to go into the dealership at least every other month. Currently sitting at 30,000 miles. I put air in my tire on Monday - 33 lbs. Today it shows 29 lbs. 5 days. Ive had my Toyota since 2001 and had to take it in to get the computer fixed at 140,000 miles. $350. Other than that, normal wear/tear. Its still running fine pushing 200k miles. The best part, Action Nissan, offered to put me into a new Nissan. At an inflated cost - $600 doc fee, $19k on my trade (which I owe $22k and at the time they were selling them for $25k - which I sent them pics of the ads) and they wanted me to pay $38-35k for the new one when they were running ads offering them at a price of $25,600 which I also showed them pictures of. I had a crappy car and have a very demanding sales job. I need reliable transportation. I have been inconvenienced 10 times - because each time Ive had to leave my car over night. I do not have a second vehicle as my child drives the Toyota now. They would not discount an oil change and wanted to screw me over by trying to get me to pay about $10k more for a new car. I told them I would not even consider a new car if the Nissan that I have worked. I keep cars until they hit about 150k mileage. So not only would I be upside down in my car, but they want to overcharge me for the new one. (Im in finance - I ran the numbers). Action Nissan sucks, Nissan Corporation sucks. 1st time owning a Nissan. LAST time owning a Nissan. They dont stand behind their cars, they have terrible customer service, and then they try to screw over their customers. I will be getting rid of my Nissan soon. I will continue to spread the word to my friends and family to NEVER own a Nissan. 1200 people will know.

Leased new Infiniti QX70 in 2017. Never missed a payment, or late. Reported as 30-day late to credit bureau 2 months before lease ended because the local sales tax had changed from 6% to 7%, and even though I made the payment, I was $5.38 short. Never knew the rate changed! I am paperless, and make automatic payments. Why would I imagine that my payment would change when I entered into a contract for a specified amount for 36 months? I have leased/owned 4 Infiniti vehicles (QX4, G35, EX35, and QX70) for more than 25 years, and only now have I ever had any issues. Their answer: TOO BAD. My response: Never will I lease/buy another Nissan or Infiniti. And will steer any I know away.

2012 Nissan Versa with just over 81,000 miles. Took it to a local shop and they said the transmission is toast. Local dealer charged 0 dollars to analyze and realize the transmission is no good. Since the repair of $4.0K will cost more than the value of the car, Im going to junk it and try to get as much money back on the $16K that I paid. I cant believe that a car that is not even 5 years old has a transmission failure! Now that I have done some online research, I am seeing that this is a rather common event for the 2012 Nissan Versa. So why is Nissan not stepping up to the plate and doing something about this? I will never buy a Nissan again and will tell everyone I know about this issue and how Nissan DID NOT back their product.

I bought a brand new car on 2020. After 1-2 weeks there was problem on aircon of car the dealers still couldnt fix that, after that there was a problem on the seat of car still couldnt fix. Now the paint started to fade on the car. Its just been 1 year and went to fix the car for about 10-12 times but still same. Doesnt feels like a brand new car. Worst car I ever had. Never ever gonna buy Nissan cars again.

I bought a brand new 2013 Versa with my hard-earned money. Within the first month, I had to bring it back to the dealer because the lock on the trunk broke and I was locked out of my trunk for three weeks waiting for the right part. My car has already broken down twice due to engine troubles. Thank God, I have the extended warranty. Seven months old and my car is already breaking down!!! Now, I have a rattling sound coming from the engine. I take good care of my car and I change the oil on time. Nissan service dept has been great but at this point, I just want my car to work the way it should!!!

On August 5th I wrote a review concerning my tires on the 2014 Nissan Altima with only 11000 miles on the tires. The follow-up review is that I notified Nissan company about this problem and in turn they reimbursed me the amount of the new tires that I bought. I informed them that they needed to drop the continental Tires from their new cars because of the safety issues concerning them. Because of this decision from Nissan to reimburse me for my new tires I was continue to be a loyal Nissan customer although will never buy another car with a Continental tire on it.

Ripoff and runaround -- I purchased a 2015 Nissan Altima with 100000 mile, 72 month extended warranty. I traded that car in to a different Nissan and had to purchase a new warranty because apparently they would not transfer but had the promise of the warranty being refunded. Ive jumped through hoops already to turn the proper paperwork in. Months later still no refund, and of course Corporate blames the dealer and the dealer blames Corporate when they actually answer the phone. Thousands stolen!

I purchase the car new in 2012. Windshield cracked for no apparent reason: was told that it was due to the cold weather of winter. Out of pocket several hundred dollars since dealer and Nissan Canada refused to cover under warranty. Remote starter intermittent: sometimes it works and sometimes it doesnt: Nissan says that cold weather can prevent it from working...geees! I live in Canada! What a useful gadget to work when it is cold outside. Surface rust on trunk: according to body shop, this is a common problem with Nissan. They covered it. Surface rust inside door: mileage at 59800 km but was 24 days after warranty: no warranty. Nissan called me recently to purchase new car: I told to forget me and put on their do not call list. I am going to sell the car this year (maybe trade-in) for a car manufacturer that has a better reputation.

I have a 2007 Nissan Altima 2.5s whose safety/emissions failed because of a faulty catalytic converter. W/o knowing that all vehicles in US have a warranty on catalytic converter for 8 years or 80,000 miles (whichever comes first), I got it replaced at a local shop after ordering the part myself from Auto Zone. Part + labor cost close to $500. I came across some info about the warranty coverage on the internet and argued with my local shop how they kept me in the dark about the warranty especially when its the same terms for every make and model. So anyway, I called Nissans consumer affairs up and notified them of what happened and that I was rerouted to them by our local Nissan dealer. After a billion phone calls, I could finally get to someone who was willing to help and asked me to fax all the documents - bills, labor charges, safety/emission inspection reports etc. I did and they never replied. After another million calls to them, they returned with one call and said they cant do any reimbursement since it was done at a local shop and not a Nissan dealer. I told them beforehand the whole situation even before I faxed the documents. They couldve just saved me time and money by telling the same upfront. On the last call (Glenda, who handled my case) just kept yapping away, that theyre sorry they cant make any reimbursement. It was just a waste of time with these people. Ive always been a loyal customer of Honda and Toyota and swayed a bit 4 years ago by purchasing this piece of junk. Never a Nissan again - not just because of their crappy products which most of them have shuddering issues, but their awful customer service! If only they went out of business before Carlos Ghosn took over...

Three months after we bought our Nissan Versa, we got a call from a very snotty representative informing us that they had given us the incorrect title for our car and wanting us to bring it back (an hour and a half drive one way) so they could straighten it out. The fuel mileage was grossly misrepresented on the vehicle. The sticker said it was supposed to get 38 mpg, and I only get 30 at most - all highway driving by the way.The warranty is worthless - a piece of trim flew off the car roughly 5 months after we bought the car, and shortly thereafter, the plastic fog lens replacement piece fell off. The local dealership gave the run-around, canceling two appointments because they didnt want to have to waste their time with us. Just recently (33,000 miles), we realized that the tires needed to be replaced. We called the dealership where we had originally bought the car and were told that unless we had detailed records showing we had done the rotations exactly per their schedule, we were out of luck. The warranty was supposed to be 3 years/36,000 miles bumper to bumper. What a crock!We were told at the Nationally Recognized Chain store we took it to, that Nissan purposely toes-in the tires on their small cars to make the car seem to handle better than it really does. They had badly over-toed the tires on this car, hence the exxagerrated baldness on the tires.

We regret dealing with and purchasing from this particular dealership. Our sales guy (AM) was fantastic. Knowledgeable, genuine, got us a deal. 5 stars for him. We do also like the Nissan brand. But the second you hand over the money, customer service stops abruptly and completely. Total breakdown. Something is always wrong or forgotten, every single time. Received a vehicle with no spare tire, broken windshield and peeled off window tint (and some other minor stuff). Now you may think ok, nbd, theyll fix it. Thats what we thought when we accepted the vehicle with deficiencies. And we thought that because thats what they said they would do. But they wont. We have been trying since May 10th....yes, almost 3 months. 3 months of ignored phone calls, not returning messages, having to go in numerous times to see them in person and we are no closer to having any of our concerns addressed.Id advise caution against Mark **, the finance manager. He is dishonest, disorganized and has given us false assurities many times. Him we regret dealing with the most. Id avoid dealing with Austin **, one of the managers. Same thing. Speaking with him can best be described as a complete waste of time. We have decided that we will no longer chase after them. Cant keep wasting time calling and driving over constantly. Weve lodged a complaint with Nissan Canada and BBB so hopefully something comes of that. We will fix the deficiencies elsewhere and pay for it, even though it was threatened that doing that will void our warranty. They love to hold you hostage. Long read, but hopefully it will save somebody from making the same mistakes we did. *If you refer to them, they dont actually pay a referral fee as advertised. That is a false advertisement.

Bought brand new 2015 Nissan Rouge. My tail light has been repaired 3 times due to condensation and currently not fix costing me gas, time, and unwanted mileage. Each time I have to take it to the Nissan Dealership, currently around 357 miles put on going back and forth. File complaint asking them buy back suv or replace SUV, and they said no and set up appointment number 4. If I wanted a problem SUV I would of bought a used one, since lemon law requires 4 attempts to fix it. I cant do anything but put up with the lies they have told me, therefore for all the stress, time, gas, money and mileage I give Nissan a negative 0. Will never buy another Nissan. Since I cant submit this without a star being check I will check 1, but I stand by my negative zero

It has got a worst service centers. They never take care of the car at all... The cost is soo much. They never work for that.. Nissan has got good cars but a worst service centers.. They dont have any responsibility at all... They are worst.

I own a 2008 Nissan Rogue. I bought it brand new and drove it off the dealership lot with 8 miles on it. It has every feature that was offered at the time of purchase. I bring it into a dealership for each and every service that has ever been needed (including something as simple as new brakes). I wanted to make sure it was always done right. It was the 3rd brand new Nissan in my household. I thought Nissans were known for their high quality and dependability, but thats not really the case. I did some research and found out that there is a known issue with the CVT transmission in this year and model. So common in fact Nissan, rather than recall all vehicles with this known issue, Nissan decided to extend (double) the warranty (10 years or 120k miles).This vehicle has less than 100k miles on it and its 10+ years old. Two weeks ago the transmission failed. At 99k I am well within the 120k miles BUT, I took delivery in late 07 for this new 08 so I am being told by Nissan North America that I am outside the warranty by 5 months. Because of being a loyal customer excited for the new model year, I am now being penalized and told they cannot cover 100% of the cost of the new transmission. Really? Really! So be warned of getting excited about buying the new model year BEFORE the actual year. It might come back to haunt you later on. Had they actually recalled it, it would have shown up on my report each time I brought the car in for service and I wouldnt be dealing with this issue and having to pay anything for a new transmission. Disappointing to say the least for such a known/common issue.

I purchased this vehicle new in 2009 and have since had 3 failures since owning this car. Nissan installed what is called an Electronic Steering Column Lock (ESCL) that is designed to help prevent theft. Unfortunately if this part fails and it will about every 50,000-60,000 miles you will be unable to start the car even though mechanically there is nothing wrong with your car. I looked up other complaints and there is over 256k complaints on this issue alone yet Nissan will not back this part up. I paid to have it installed a 3rd time and was told that it was the 3rd generation on this part and that it would last but here I am 60,000 miles later and it broke again. I understand that my vehicle is 10 years old now but, I dont understand how Nissan can know that a part they make is defective and not come up with a solution or work around it leaving drivers completely stranded in a vehicle mechanically sound.The repair for this is between $800-$1,100 each time. Nissan is aware of it and stopped installing it in all Nissans and Infinitis starting in 2012 but deny the part is defective. Knowing this I cant recommend that you buy any product from Nissan as there is no guarantee that they are going to back their product up and since this is a unique part built specifically for their vehicles only in 2009-2011 there are no aftermarket parts for this. If Nissan told me upfront that hey, this is a great engine and if you maintain it this vehicle will go at least 300k miles but, there is a part on it that cant be maintained and will break every 50k miles and costs $1,000 each time to repair I never would have bought it. Ive owned 3 Nissans in my life and this will be the last one I ever buy.

First, if at all possible dont buy any Nissan cars. They have the worst customer service ever. Second, if you dont buy a Nissan dont finance it through Nissan Acceptance Corporation (NMAC). My car payment was due on the 5th of the month. I paid it on the 4th (Saturday). It was process on the Monday 6th. Reported 30 days late to the credit bureau. This is my 3rd Nissan, never once late.

Very reliable but has an occasional issue. I think that the Nissan performs well. There is an issue with the aux input. Plus there are times when the radio display goes blank when on. I thought that it would have better gas mileage as well. Overall Im very pleased.

Leased a 2015 Nissan Altima that broke down with 4k miles on a day after it was at Legacy Nissan Service Department. I came to learn that the Gasket leaked, which made no sense at all. Then the manager informed me that basically the technician screwed up during the oil change and didnt do something right, which led all the engine oil to drop back out of the car. I am trying to have them replace the vehicle as it is fairly new but they are refusing to offer any solution or step up to the fault.

Updated on 04/05/2019: I bought my Nissan Juke Shoro in the UK 2012 brand new. I live in Spain and had it shipped out to me. it never was a fast car but that was ok with me as I cruel around town anyway. A friend drove my car in 2016, it was the first time I had allowed anyone to drive her. He said it didnt seem to have any power and as there was a slight noise from the engine, took it to Nissan Dealers. I was told the gearbox had broken and it needed to be replaced, €10,000!!! I was out of warranty by age but was within milage. I had to fight with Nissan Spain for 5 weeks. They agreed to replace the CVT and I was to pay €1,000 to have it fitted, I was pretty annoyed but paid. Less than 2 years later the same thing, CVT gearbox had gone again. That was in Oct 2018, Nissan refuse to admitted that the car as a fault and now want me to pay €4,000 for a recondition CVT. Its now April 2019 and I have heard nothing. I ended up buying a little Opel for €5,000 with very little mileage. Nissan can keep the car, I wouldnt want it back now anyway. The service I had with Nissan every year was a waste of money. I am very very disappointed with Nissan and would never buy a car from then again.Original Review: I bought my new Nissan Juke Shiro Limited in 2012 and had it shipped to Spain. In 2016 after a friend had driven it, they brought to my attention that it had no power! Nada! To be honest I had always felt a bit un-at-ease when driving my Juke and felt I didn’t have much control on the speed but never through much if it. Especially as I had always serviced my car at a Nissan dealership approved garage and always got conned into paying premium instead of a standard service. So took my Juke to Nissan dealership and I am told the gearbox had broken, a new one would cost €10,000 including fitting! I was just 3 months out of my 3 year warranty but luckily within the mileage. So after 5 weeks of talk and waiting for decisions, Nissan Europe decided to replace the gearbox and I agreed to the €1,000 cost to fit it. It only had 1 year warranty but surely I wouldn’t need another new gearbox. 2 years later, 3 months after the premium service at Nissan... A friend drove my car and said the same as my last friend who had driven it in 2016!! No power! I took it back to Nissan garage, only to be told the gearbox was broken, again. Metal getting into the oil because 2 disks are grinding together in the gearbox... 2 months later, several phone calls, emails and messages. Nissan will only offer a 35% discount on a recondition gearbox €3,998! I can’t see how a faulty car manufactured and badly made by Nissan can be my fault. It cost me over £18,000 new.I am now out of pocket by €1,500 on rental cars and Nissan just don’t give a damn. I was never offered a courtesy car this time or back in 2016. This whole situation has had me sick with worry and not even having €3,998 to pay for the reconditioned gearbox that Nissan have offered! So I can having to pay another month of car hire cost, I am totally lost as to what to do. The head office in Barcelona that have also dealt with my case have been totally unprofessional and unresponsive to my phone calls and my emails. Needless to say, I would never buy another Nissan again???

My 2017 Nissan Rogue on a dozen frightening occasions while I was accelerating uphill on a dry flat road dropped into lower gear and flashed the red alert triangle. Very scary. I have to take my foot off the gas pedal in order to be able to continue accelerating. Very terrifying especially with cars behind me. Nissan service manager and mechanics refuse to acknowledge the problem and treat me badly and tell me to come back with the incident recorded. I think that Nissan is very aware of the problem and is hiding it until there is a major fatality and they have to have recalls. I dont feel safe in my brand new car and I am treated terribly by the dealership management because they are sexist. Does anyone else have this problem? Please post if you do. This is very serious and I am terrified to drive my car.

How can the government say rear end crashes will be helped by the very technology that will cause them on the other end? Our 2018 Rogue suddenly started braking, with no reason!! We bought it just a month ago. Was driving 30 mph on a neighborhood road. The car made a loud grinding sound and suddenly stopped dead still. No cars in front or back. No metal plates in the road (I’ve heard things like that, or railroad tracks, even small birds, etc. will trigger the faulty sensor and cause the brakes to engage!). This is a known issue. And is very dangerous and could be deadly. The dealership says they have received no information on this from Nissan, although we have found bulletins issued several times and have printed them out. People will be killed because of this bad technology.

For the last two years 2014 and 2015 and now into 2016, Nissan has changed - but did they make the change as a user friendly for customers - Hell No times 2. The upper management of Nissan must be a bunch of Bone heads or knuckle heads - your choice but - its one of these two for sure. I have called their CS number multiply times at different times of the day and week to talk to a live person and stay on the phone for up to 2 hrs and no one has ever answer the call. I know I am the bone head for waiting this time endurance but I wanted to find out if anyone would answer. They have made changes to their website over the last two years and it has got worst as whoever they hired to do this changes. It does not work. I should have been discussing the problems to a red brick wall and would have gotten more response from the bone heads at Nissan.

My Terrano 11s alternator went down and so I contacted my local garage who after ringing round said that the part would cost a massive £130-00 inc VAT. The part would take a couple of days as this was a Friday. I thought that I would also try to see if I could speed things up a little by contacting my local Nissan dealer, Nissan Bradford (Bristol St Motors), they also said that it would take a few days and the cost would be ONLY £1300-00, yes £1300-00. When I complained all I got was that Nissan set the cost and thats all there was to it. Is it that the warranty was different? NO. Both had 1 years warranty. Is the Nissan part made of Gold? No. It is in my opinion that They are BOTH profiteering.

I am the unproud owner of a 2013 Nissan Juke. This is my 4th vehicle and I have never experienced such issues out of a vehicle previously. First, I will say the vehicle doesnt even have 150,000 miles and but all issues (except the newest one) were all before hitting 100,000 miles. To start, I have gone through three cylinder replacements and thought the transmission was going to have to be replaced (luckily that bullet has been dodged so far). I believe all replacements were for misfires. These were all out of pocket and hundreds of dollars each time.Now my vehicle is sitting in a repair shop because the parts of the undercarriage are starting to rust. The best part is I went to get an inspection sticker and as the man turned my steering wheel, the ball bearing snapped in half so it cannot be driven. Obviously, I didnt pass the inspection. The mechanic said Im lucky that I didnt make a sharp turn getting my vehicle there or it couldve resulted in myself or someone else being badly hurt. This was the result of the rusting undercarriage. Do yourself a favor and run as far away from these vehicles as you can. Otherwise, keep thousands of dollars aside for unexpected and ongoing repairs.

Transmission Recall 2009 Nissan Cube. Contacted Nissan Consumer Affairs - 3 times notified them of a phone conv. with one of their representatives in that he was totally RUDE and nasty and I was told well they are overseas somewhere and we dont have control over them! Complaint #**. Carlo told me when asked if he cared about my problem -NO!!! Talked to Lauren that she was going to check on my servicing of the car. She comes back and says since I didnt have all the service done at Nissan I didnt show LOYALTY!! Its a free country last I checked!!! The transmission on the car has been recalled. I just paid $3399.74 because the recall mileage is 120,000. My car was at 126818. Nissan said too bad cant help you!!!

I have owned my 2014 Nissan Rogue brand new. I have had nothing but problems with it. Transmission, breaks, electrical, navigation, tail hitch, seat belt covers, brake booster x3, mounts, struts the list goes on. I tried to claim lemon law several times and get denied. My vehicle has been falling apart since I got it and get zero support from Nissan! It is back in the shop for a failed brake booster and now they want me to pay for it! Dont buy a Nissan ROGUE ever!!!

I leased a car in July of 2006. I received a property tax bill to pay in January. I got a signed and notarized affidavit stating that this vehicle was used for personal use only and that I did not live in the county where the property tax was being applied. In addition, the county where I purchased the vehicle and also reside does not charge property taxes. The first year was fine. I received another bill the second year and I submitted the same paperwork. NMAC claimed they never received it and that I owed them for taxes. I did not pay for it. The following year, I received another bill. When I submitted the forms again, I was told they could not accept them because I had not paid the previous years taxes. I just recently tried to refinance my home and my credit report is damaged because of this. I have tried calling to clear this mess up and was told rudely that this will not go away until it is paid. I submitted everything the company told me to do exactly and yet, this is still on my credit report. They have been extremely rude and have even hung up on me. I will never lease a vehicle again and I will never deal with Nissan again.

I have 2 warranties on my car (2012 Nissan Juke) and Nissan will not honor the repairs to my car engine and/or transmission. I am under the required mileage and I bought the car used with under 30k miles. The car begin to cut off and idle down without any warning so I took it to the dealership where I live and they said I needed to replace the engine and/or transmission and that this was a ongoing problem with Nissan. I have read all the forums and Nissan is aware of the issues but will not issue a recall.I would like for them to take ownership and repair my car, I am a retired disabled veteran and I need my car to go back and forth to my doctors appointments. If I dont get any satisfaction, I am prepared to go to the local news to let them do a story on how Nissan mistreats its customers and disabled vets. I am a member of National Organization of Veterans Advocates (NOVA) and they are waiting to see the outcome of this before they intervene. Nissan knows that this is an ongoing problem and they should do the right thing by allowing me to use my car warranty to fix the issue. I am on a fixed income and I cant afford to pay absorbent amounts of money for car repairs, that is why I purchased the car warranty.

Purchased a 2013 used Nissan in August 2019. By May 2021 paint started chipping and can now easily peeled off. While driving on the highway, multiple chips of paint hit the windshield - also above windshield and on door and trunk. AWFUL paint job! DAddario Nissan or corporate will not take care of it. I wish I could attach photos to really do it justice.

BUYER BEWARE!!! DEALER IS SELLING BAD WARRANTIES! Loopholes in warranty fine print allows warranty company to deny claims on covered parts and Nissan to further profit off of mechanical failures. I took my Pathfinder in for warranty work on my covered transmission. They claim the warranty was denied and said it would be $5000 to repair. Little did I know that their warranties are through a shady warranty company that no legitimate business would partner with. In addition the 2000-2012 Nissan Pathfinder is known for radiator failure that contaminates transmissions, causing transmission failure. There have been numerous class action lawsuits against Nissan, but no recalls were ever issued. #NEVERNISSAN

I purchased a 2013 Nissan Altima a year and half ago with 33,000 miles on it. The car is now at 74,000 miles and the transmission goes out. I got a check engine light on 05.20.2016 and the car would not start on 05.21.2016. I called and spoke to a Nissan Rep, with no comfort or remedy. I had to get my car towed to a mechanic, who confirmed the transmission was a bust. I searched the internet for reviews, and to my surprise, there were 100s of complaints and experiences just like mine. I dont get it Nissan... I thought you were one of the BEST... But disappointingly you the WORST!!!

We got someone to take over our lease and the process took 2-1/2 months. They constantly asked us to resend paperwork; didnt send paperwork to us unless requested multiple times; never called us back when they said they would including their supervisors. You have no recourse but to keep calling and hope someone can help eventually. It is seriously the worst company Ive ever dealt with. I wish I could give negative stars.

2013 370z - The airbag sensor is always disabled when my wife sits in the passenger seat. She weighs 120lbs. We also have a 2012 Rogue and the airbag sensor works properly. We also checked a 2013 Infiniti and the airbag sensor works properly. Nissan says it is working properly. Nissan now ignores me.

I purchased a NISSAN Altima and took a loan with Nissan motor. That was the worst mistake of my life. I had my system on auto pay with my bank using e-bill. One day their e-bill stopped hitting my auto-pay and they made me default on the loan for 30 days. It has spoiled my credit history. When I try to contact them and explain it, they don’t respond, don’t care and don’t even want to find out what had been wrong with their IT systems. Worst company do deal with. Better avoid it.

I have complained to Nissan numerous times about back up camera malfunction. I have even recorded videos and let them see me driving and that the camera shows what’s behind me. My radio shuts down for no apparent reason. This is a 2018 Pathfinder. I hate Nissan and everything they stand for. Theyre a bunch of liars and don’t keep their word.

It had a good review online with websites I had checked. It was also in our price range, it was nice looking, there was no damage, it was a good size, had a large trunk and a roomy back seat. But the glove box has a weird design and you have to make sure you dont have anything near the sides or it wont close. Also the back seat doesnt have good back support. Nevertheless, Ive had a good experience with this car. I havent needed to take it in to be fixed for anything in the year and a half we have had it. We couldnt have asked for a better car for the money it cost.

The Nissan Corporation is the worst business company I have ever faced. I could never imagined that this level of service and proficiency could be found anywhere on the planet. Breaking the privacy rules, stealing money from the customers, hidden costs and non-responsive support. I will try to put every single effort to let people know of Nissan.

I bought a 2014 Pathfinder Hybrid from Robert Allen Nissan in Helena Montana. I bought it for one SPECIFIC reason. It was supposed to get 30MPG highway. I told them I drive 150 miles a day to work and they said this would be the car to buy. I test drove several that day but settled on what they recommended. It does NOT get 30MPG. The best I get is 21 to 22. When I complained to them they said Well hybrids dont get good mileage in the winter. I said, “Why didnt you tell me that when you sold it to me?” They acted like I was just another stupid consumer. Another thing, DONT BUY A PATHFINDER HYBRID 4X4. It will get stuck in the driveway. When the wheels start to spin the battery takes over and it powers out. BAD DESIGN.

I turned in a 3 year leased 2015 Nissan and purchased a 2017 Nissan Altima on November 30, 2017. I only had one car in my possession. My automatic payment from my bank did not get stopped in time for two payments which both went to the leased car, which I had turned in. When I found out what happened in January (when I would normally make my first car payment on a new car) I went straight to the dealership and we both called numerous times about the over-payment. On January 22, 2018 I decided to make a second payment to protect my good credit. All they had to do was to transfer my funds to the new car. They said they would but they did not. I had an executive lease on the car (I highly recommend this) so I did not owe anything for any damage to the lease. I received a letter from Nissan Motor Acceptance telling me not to make a payment in February (because they were holding $1047) so I did not make Februarys payment, In March I made my regular payment for the new 2017 Nissan and realized they never transferred the funds to the right car in February! So, on March 7th I made two more car payments, again to protect my good credit (did I mention I received a letter that threatened to take back the car during this fiasco?). So, I paid March on time and did not pay Februarys payment because they said they would transfer the funds, but they did not. Late in March I received a check for over all the money they owed me. That was three months of my wasted time and after all that, they still ruined my I credit saying I was 30 days late in February and 60 days late in March!! Worst of all I contacted the 3 credit bureaus with the letter from Nissan saying not to pay in February and the check for over $1047 with an apology letter in March, but Nissan is refusing to allow my credit to be restored!! Ive lost out on a 0 interest credit card and have been denied credit due to this and my credit score has dropped from 733 to 705. It is now ten months later and I am still working on repairing the damage they have done!!

I have done business with Nissan Motors for the past 6 years. I recently turned in my Lease for a 2010 Nissan Maxima. After near 45 days, I received a bill for $1600 for excessive wear and tear. I have never seen such a high bill and even when I turned my car to dealership, they mentioned this was one of the cleanest cars they ever got back. When I called Nissan Acceptance, they started saying you should review the contract and should have done a 3rd party inspection before giving the car back. They claim they sent me a letter too... but I never got anything. All I got was phone calls asking me to release another Nissan. I have leased vehicles before and this is the shadiest process. Good luck to Nissan as I will ensure none of my friends will get a Nissan anymore... Awesome customer service... Way to go Nissan...

Overall experience of buying car was ok. When we were checking out the new car, I noticed dust in the engine compartment and requested that they wipe it clean. The salesman promised that they will take care of this during the detailing process. I did not check when I took the possession and later found out that it was never done. I emailed him with no response, meanwhile he keeps sending me emails about giving them a positive review. They gave me one wrong key for the car. I am trying to contact them to fix the key issue, NO response back from the dealer for over a week. Still waiting. Opened a case with Nissan Customer Service. Took them over 10 days to respond to say that they cannot do anything about this. Only thing I can do is take it to the dealership to evaluate the issue. Dealership is 100 miles away and no reimbursement of travel expenses.

I tried to give 0 stars but had to give one because 0 was not an available choice. I recently moved from NY to NJ and faxed a request to have my title mailed to the NJ DMV. My request was sent on 9/19/11. It has been almost a month and the NJ DMV has not received my title. Each time I call Nissan, I get a different answer from the customer service representative. I ask to speak with a manager and still get nowhere.I was informed today that the title was sent to the DMV on 9/26/11 via regular mail. I could not believe that theyd send such an important document via regular mail. I believe that since the DMV never received my title, it is lost and there is no way to track it. Nissans response is they have to wait 21 days for them to request a duplicate title. Nissan has the worst customer service department!

Nissan Finance has been difficult and cumbersome from the very beginning. Currently, I am dealing with paying off my loan. I paid through their bill matrix system. I never received confirmation of my payment. When I phoned them, they informed me that it will take 60 days for them to process my pick slip. The customer service department did nothing to resolve my concern and seemed rather aloof. Thus, I will not be able to sell my car for another 2 months.

Car stopped, taken to my mechanic. Fuel Sensor needed replacing of which I didnt know was a recall part. When mechanic called and told of the # indicated, he wasnt told of recall. Sent him the part I put in for ALL money spent. Nissan refused!!

Had my car a year (Altima 2016 used) and it’s out of warranty. When purchasing the car I asked for an extended warranty and the finance manager declined me stating that I was not in a position to receive the extended warranty that I was lucky that I was even approved for the car. I had to beg for GAP and he made me pay for my GAP cash upfront $500. Also when I called my finance company to see if they had additional options they stated that those instruction about extended warranty was not true that they would have went through another company not them. At that point I did not understand why the finance manager had me lie to the finance company about the type of car I was receiving if I would not be covered. Basically I was taken advantage of and it worked on their end because now I am screwed out of a car unless I come up with the funds to fix the issue. Nissan said it’s nothing they can do, You have to buy a $3500 transmission. I do not know much about repair to cars but my car is calling for a sensor and Im not sure why my sensors cannot be replaced vs the entire transmission!Call Consumer Affairs and they had an attitude. Told me there was nothing they could do and hung up on me. I will be taking this to the next level. My voice will be heard and something will be done. I would have never spent my money with them knowing I would have to deal with such poor service and attitude! Please do not put yourself in my situation stay away from Nissans (CVT) they are NO GOOD! Terrible customer service and they will do NOTHING to help you.

Had key made a remote to open doors. Cost approx $250, including $60 labor. With appointment, took over 2 hours. After going home, realized remote would not open drivers door. Went back to resolve and was told there was an issue with the lock of the drivers door and would cost in excess of $500 to repair. Should have been advised this before leaving with the remote. I was advised they would refund the remote, but not the labor fee. UNHAPPY with the customer service with no satisfaction. I had to go back and spend more of my time to try to rectify a problem that should have been addressed when I left with the remote. Stefan ** told me they are currently going through lots of changes, new computers, new phones, etc. Not my problem. Take care of my situation and refund labor or meet me halfway. Sorry was his response. True, they are SORRY.

Fluctuating Prices. No 2 Nissan dealers will quote the same price on a part. They vary between 2 and 400 bucks!!

With MUCH regret, my husband and I purchased a 2018 Nissan Pathfinder from Pinnacle Nissan in Scottsdale, AZ. I went to that dealership November 2018 thinking I was going to get a Black Friday special, but instead got ripped off. The salesperson stated the pearl color would be an extra charge and we agreed to pay the extra. When I came back to pick the vehicle up because they had to order that color they said, a pure white Nissan Pathfinder was waiting for me. I argued back and forth with the sales manager at that time, and he stated the vehicle I was receiving does not come in Pearl white. I mean they got their sale, so who cares about the color right? I wish to God, I would have just walked away, but I drove off in the white Nissan Pathfinder. In addition, we thought we were purchasing an extended warranty up to 100K miles the reason our payment was outrageous. We were ok with that knowing we would have coverage for a while. The finance guy also talked us into some paint package. I returned to Pinnacle about a year or so later (it should be in the records) to get the paint touch up coverage (not sure of the exact name). We were not given any instructions other than we have that coverage and weve never purchased it with any other vehicles. So, I pull up to the service dept at Pinnacle and was met by the rudest person Ive encountered in a while. He said your car is dirty! Theres a car wash down the street! Go and come back! Well, I was under the impression they would wash it at the dealership, and I was in a hurry on a Saturday with a lineup of errands. I did as he barked out for me to do and returned the vehicle. Pinnacle, please work on your customer service! Its important! I then visit ABC Nissan in Phoenix, AZ in 2021. The second row would not collapse, and we were told it was not covered by the warranty. What? A 2018 with coverage up to 100K miles? Well, guess what, we are NOT covered up to 100K miles. Not sure how we got swindled into paying an outrageous car payment with little to no warranty coverage? So, I call my nice “go to” service advisor Tyler at Coulter Nissan in Surprise, AZ immediately tried to help me and said he could do a one time goodwill coverage. I didn’t go to him in the first place because I was close to ABC Nissan at the time and somehow thought I would receive good service at any Nissan dealership! Tyler is SO awesome and is the ONLY one who represents Nissan well. Tyler said that ABC Nissan could also use the good will coverage so I wouldnt have to move my car from ABC to Coulter. The salesperson at ABC was horrible and kept quoting different pick-up times for when the vehicle would be ready. This was very important as I was traveling from Phoenix back home to California on tight time restrictions for work. The manager at ABC Nissan, Anthony **, finally intervened and tried to hurry the techs along as the salesperson shouldnt have called and said the vehicle was ready if it wasnt! I was in tears and extremely frustrated at this point as I was given 3 different times the vehicle would be ready. Anthony gave me money to go get lunch and to stall for the technicians to hurry and finish the job that was promised hours before my arrival. After several months, my daughter noticed a bolt sticking up in the seat and the seat belt would not work! We were not surprised there were more problems with this Nissan vehicle! I took the vehicle to Pedder Nissan in Hemet, CA. The technician/manager there stated the bolt was never put back properly by ABC Nissan! Whhaatt?? How dangerous?? ABC Nissan must have rushed to get the car out and carelessly did not put the bolt back properly. I should have taken pictures, but Im sure Pedder Nissan has some. The tech at Pedder was kind enough to fix the bolt at no charge. They provided good customer service as I showed up with no appointment and he got me in quickly.More problems with this new Nissan Pathfinder! Apparently, there is some known CVT issue with the Nissan Pathfinder. This issue/dash/radio would go in and out in my vehicle and was random when the dash/radio would work. I took the vehicle to Temecula Nissan where Alex Campagna assisted me. Apparently, Alex was not aware of the CVT issue? He told me they could not help me unless the dash/radio was actually not functioning at the time the vehicle was in their possession. Of course, when I took it to Temecula Nissan, the dash worked fine. I drove away from Temecula Nissan with no resolution! I go to visit in Phoenix again and I can ALWAYS rely on Tyler at Coulter Nissan. He knew exactly what I was talking about before I could even get it out good! He immediately helped me and was able to charge a minimum fee to fix it. Whenever Im at Coulter and dealing with Tyler, I always feel safe and do not worry about getting taken advantage of! Tyler is just a good person and a good representation of Nissan. I shouldn’t have to go to another state to hope for good customer service from a Nissan dealership! I wish I had purchased our recent vehicle from Coulter, but thought we were getting some special deal at Pinnacle. Worst mistake of our lives! Maybe some internal training is needed throughout Nissan for consistent customer service, complete/accurate work, and knowledge of recalls! I would love to have the Pearl Nissan Pathfinder I originally hoped for, but in the meantime, Tyler has helped make my regrets of dealing with Pinnacle Nissan, ABC Nissan, and Temecula Nissan a little better.

It is difficult to believe that an international company like Nissan would allow NMAC to be such a screwed up company. It is impossible to get in contact with them. They have no live chat on their website (when I tried to use it it said there was a 7 hour wait). I have emailed them 3 times (no response). I have spent more than 90 minutes on hold trying to reach them by phone. I have reached them 3 times to request a monthly statement. And they have NEVER sent one. I have had the car 5 months.

Impossible to make a payment over phone without automated system asking you a Thousand questions. They call you 10 times a week to verify a payment coming. Nissan Corporation keeps you on hold for 10-20 minutes. Some get cocky when you are being polite and asking questions. They hang up on you or route you to the wrong people.

I am a very unhappy customer after purchasing a New 2016 Nissan Rogue. I have a claim into Nissan Consumer Affair. My brand new vehicle is sitting at the car dealer where I purchased my car, with a loud front end knocking noise. After being a Nissan consumer with a Nissan Altima never had a problem, always paid my car payment on time, and this is how I get treated as a customer. VERY HAPPY CUSTOMER.

I ask to add my wife to the account, they tell me I have to fill a new paperwork and pay over 200.00 and the process take 2 to 3 weeks. Thats is the only option they have, take it or leave, basically. Also they charge an extra 12.00, if you pay with a credit card. In the future I dont use anymore this company or any Nissan product.

I bought my car in Swansea car dealer Bassett on the 27 of May 2016 but the car did not have a spare tire or emergency kit as declared by the dealer. I have been stopped by the police and they told me l was breaking the law. I told them that when l bought the car there was no spare tire or emergency kit and they told me that Nissan as a company was suppose to provide a spare tire or emergency kit.

Well the issue has been fixed. It cost me $3000 for the co-pay which Nissan thought was a great deal because my vehicle had over 100,000 miles. The rest was covered by Nissan under what they call good will. Not really happy with the deal but have to take what you can get I guess. The sad part is this whole problem could have been avoided if Nissan would have done the right thing and issued a recall considering they knew about it the whole time. Bad customer service!

Bought a pre-owned car from Cerritos Nissan. Car look great and works perfectly for two months since was bought. The car started to have some mechanical issues with the shift gears. Shift got stuck for no reason. Nissan did not help at all. ):

The fuel pump went out on my 2011 Nissan Versa. This is really not supposed to happen to a new car. I was out two tows and a nights stay at a hotel. The folks at the Nissan dealership in Victoria, TX were super great to work with and they assured me I would be reimbursed. Flash forward to a month with no return emails or calls from the regional customer service office. Not as much as a single update. My husband is going to contact them now and if that does the trick, there really are no words. I hope that this stereotype is proven so that I get my money, but I hope for Nissans sake it is not as that is obvious discrimination.

I’ve been a loyal Nissan customer nearly 20 years and always had my cars serviced at Nissan dealerships. Most recent bad experience with dealership, car was leaking fluid underneath. I was told it needed new rack and pinion so I told them to do the work. I paid $1,300. I always insisted on new genuine Nissan parts. The dealership replaced with used (re-manufactured), non-Nissan parts (but never told me) and it failed less than 2 months later. The dealership admitted they never got my authorization for used parts but wouldnt do more than just replace it again. How can I trust them now? I called Nisan Consumer Affairs for refund and replacement at no cost to me. I was told they couldnt offer me anything but the repair because my car is too old and out of warranty too long. Also, they told me they are under no obligation to use new genuine Nissan parts to even tell me. Seriously? The dealership is guilty of fraud and they cant do anything to make a 20 year customer happy? Unbelievable. Thats what loyalty gets you, crap. Save yourself the aggravation. Dont buy Nissan.

My car was bought brand new 2013 Nissan Sentra. The car has less than 68000 miles on it and the transmission has gone out. Nissan Corporation has been a complete nightmare to deal with. They will not stand by their cars even when there is a lot of complaints about this type transmission. I have filed a complaints. They are the worse company I have ever experienced.

Murano - Well when I purchased car I was looking on the invoice. They had charged me with pin strips on car but it was no pin strips. Had to call them about that to tell them and have them put them on. Then I was paying my taxes on car found out they had it put in system a higher price model that is when I noticed that they forgot to put the letter on the car what it is, s, sl or whatever. I would appreciate if I could have that on my car sent. I pay for it would you please let me know about taking care of this. I called the Five star Nissan 8436658467 just got the runaround for one person to the other. How would you like transfer from this one to another. Thanks if you could take care of this matter.

I had horrible experience with Nissan Dealers in Atlanta, First of all, Their treatment is Lowest & never bothered about customer views. Sat down for 3/4 Hours & they even did not offer water. At least they asked us to sit. The second thing is about pricing. Over the phone, they told us that price for leasing the Nissan Leaf S model with Quick charge about $260 per month without VPP. After talking to them, they told us that price gone up to $363 per month. They wasted our complete Saturday with precious time for us since schools are opening on Monday. I want some senior officials from Nissan USA to look into this matter. You cannot cheat customers like this. I decided I will never buy/Lease any Nissan car in Future.

2011 Nissan Versa Needs New Engine - Check engine light was blinking, engine started to run rough so I had it towed to a reputable mechanic in town. I was told the #3 cylinder had very low compression and needed a new engine. With only 77k miles how could this be? Called Nissan and told me to take it to a Nissan Authorized Dealer for diagnostics, so Consumer Affairs will review, which I had to tow it there and pay another diagnostic, only to have Consumers Affair deny any assistance for a new engine, because it was outside the perimeter of being out of warranty, pre-owned and I wasnt a loyal Nissan customer for maintenance (I just got the car over the summer). My daughter previously owned the Versa and loyally took it to a Nissan Dealership where she bought it. There have been several complaints of low compression issues not only for Versa but other Nissan models. Although Im sure they are aware, they will do nothing about it.So Im stuck with having to pay for a new engine or dump the car! My son went from excited to drive a newer car to disappointed. It is no longer operable. Had I not paid off the car when I purchase it from my daughter ($5100 left to pay) for my son, she would have had to make payments to the bank for an inoperable car. I was so adamant about my son (new teen driver) having a newer, safe car, certainly wasnt expecting a Nissan vehicle to need a new engine with only 77k miles. Thought Nissan are supposed to run much longer. Very dissatisfied with how Nissan wont back their product.

2014 Versa Note SV bought New, found rust on the 3rd day of purchase in 12+ areas underneath including sub-frame and various components. Complained and requested replacement with a rust free car. Nissan wont replace or refund despite extensive correspondence, emails, phone calls, visits to the dealer, furnishing date stamped pictures of rust areas. Nissan is dragging its feet with feeble excuses - No excessive rust found, Rust is not affecting safety of the car, Rust not affecting performance of the car - which is why they will not replace it. Upon telling them that due to rust, the resale value of car is severely diminished to junk car value, they have nothing to say. Filed complaints with authorities including the Attorney General but they are slow to process so nothing has come of it so far and Nissan wont stand behind its products. BBB Autoline has sided with Nissan and they just pissed on the Lemon Law doing that - despite providing scores of date stamped photographs of the rust areas. Nissan is not giving me a charity car, nor it is a used car that they have sold me. I have paid full price with high interest for 6 years that I am going to be paying and I deserve a rust free car without defects but Nissan does not seem to agree to that. People, please think a thousand times before buying a Nissan. A company that is trying to get away using every lame excuse. I am afraid that Nissan may have sold a large number of cars to buyers with rust simply because the American buyer trusts manufacturers for their quality and integrity - but not in case of Nissan. If any law students/retired lawyers/lawyers are willing to help - for an affordable fee - as I can not afford a lot at this time - please help me and may God bless you for your kindness.

Nissan consumer affairs, its a joke. I contacted them 6 months after buying a brand new Nissan Rogue. That 1st week my car started having problems. I took it to Nissans service multiple times. They did not record anything in their system and told me the car was fine. My passenger air bag light stays on at all times and a noise on the drivers strut (wheel) every time you take a right turn. So a manager drove the car, said everything was okay. So again they sent me home worried. A week later again I take the car to service, they said the car was fine. Then in September 2013 I took it again to Nissan service. They again said nothing is wrong. I asked for a manager, he again said nothing wrong with the car. So I let it go until I saw other cars (Rogue 2013s) and not one had the issue that I have. So in December I took it again to service. They again said nothing wrong, this time I spoke with a female manager name ** in Cherry Hill, NJ. Then she decided to go in the back to check the car with me and saw what was going on. She agreed that the car was not right, she kept the car in service and gave me a rental. The car stayed in service for over a month because they could not detect any issues, then they get A professional mechanic and he replaced both front struts and the sensor of the air bag. It was okay for 3 hrs then the same thing happened again. I called them and told them the same issue is happening again. They kept the car again and they still couldnt find the problem. So they gave up, I guess, and told me again nothing wrong. I contacted consumer affairs and they pretty much did nothing. They told me if I didnt want to drive the car to the service and get it towed, I was going to be responsible for the fees. I fear driving my new car. How great is that??? So I contacted lemon law. They told lemon law that they wanted to offer me $2000 for the inconvenience. HELL NO I dont want money I was to feel same in my car. Thats why I bought a new car so I didnt have to drive back and forth to the car service.

I purchased Nissan Rogue 2013 model. I am living in California with beautiful climate. From past 6 months on my car paint is peeling off very badly. Looks like problem with the paint. I called the dealer and discussed on this. They said warranty period over. Not able to assist. Customer support/dealer is not telling the root cause of paint being peeled out. Can some please help me on this?

I first contacted NMAC on Feb 24th, 2014 about a deferral for my loan of my 2013 Nissan Sentra SR because I lost my job. My account # **. I was given a 2 month deferral on my loan that day. The original rep I spoke with said that I needed to sign a document and send it back for their records. I was asked to send the document back before March 4th or my account would be late and I would be assessed a late fee, which I had agreed to. I called back on the Feb 28th because I hadnt received the document yet and it was getting close to the deadline of the account being late and I didnt want to get a late fee. The rep I spoke to on the 28th said the document was sent on the 26th and I should receive it any day. I was also was told the whole process would take 2 days. The rep I spoke with said he was waiving the late fee because of this delay. I asked if the document could be faxed over to me to expedite the process. I was told an original signature was needed so I couldnt get it faxed. Finally on the 6th when I still hadnt received the paperwork, I asked again if the letter could be faxed. At that time I was given a fax number and was told a late fee would be assessed. When I told the rep on the 6th that my late fee was supposed to be waived, she told me the paperwork I was signing specifies I would be responsible for any late fees. I signed the paperwork and faxed it back and also mailed it on the 7th. Im writing this today because I just received the document on March 8th and the envelope was post marked March 3rd which means it wasnt sent out on the 26th like I was told and I was going to be late anyway because of the 2 days it was going to take to process and now there is a late of $22.00. I am requested the late fee be taken off the account effective immediately due to the lack of urgency on the part of NMAC. I am very disappointed with service I have received.

Cliff notes: No email available to communicate with the corporate office concerning warranty work. You have to use a call center that is slow, cumbersome, and not proactive. Wish we would have stuck with purchasing tried and true Chevy C2500, Ford F250, or RAM 2500 diesels. We purchased a 2018 Titan XD Pro4X (Diesel) truck for our small construction company. The specs matched our needs though the reviews were not as strong as we would have liked the price was appealing and the reviews were not terrible. The size was more comfortable than the C2500 and F250 we have in service.At 30K miles we received both ABS and 4WD warnings after traveling 300+ miles that day. The engine was fine just no 4wd or cruise control. The dealership advised we were fine to continue our trip and to come in when back in town or we could go to another dealership near us if time allowed. Over night the error reset. The dealer said to bring it in when back in town the computer would let them know what need to be repaired on the drive train.On our return trip the error happened again at around 350 miles and again over night it reset and was fine. The trip to the dealership was inconclusive and I was advise to drive around until the error happened again even though that might be over 300+ miles as 5 things might be causing the problem and they could not test each of those components to rule them out. That effort was too intense for them. Thus the call to corporate to report the dealer would not take action on what my local mechanic found on his diagnosis machine. What a run around. The non dealer shop received the P1819 Shift ACT CIR Malfunction detected in the transfer motor circuit error and advised that should be too touch for a certified mechanic to figure out.Finally I have convince the dealership they needed to do more for me and they are taking the truck back in and are prepared to trace back the error and replace the transfer case in the event it is the culprit. This was after I paid our local mechanic to diagnosis the problem and the local service manager had twice refused to perform further repairs until the truck failed again. The only response I can get from Corporate Nissan is to call them. When calling I am referred back to the dealer and am told they have no access to the dealerships efforts though we have Nissan Connect which reads what maintenance and system status in on the truck. Shame on us for choosing Nissan.

Nissan is one of the best vehicles I have ever owned and just recently bought another one like it because I loved the first one so much. It is a Nissan king cab with lots of room. I got it for a fairly decent price and I was lucky to find it. It was just sitting on the lot and it took some haggling to get the dealer to come down where I could afford it. It has everything I need. It could use more technology but that would be distracting. It is a great little truck and will be for a while.

I just bought a 2008 Nissan Rogue. Before making the first payment... My daughter was in almost a Fatality! I am very upset... as the steering Wheel locked up and put her head on into a tree. Although her broken bones...serious soft tissue injuries and everything else will someday heal... the emotional stress we have all been under since this accident..will never go away. I watch her cry everyday. I will never buy a Nissan again... but they are responsible... and should be held accountable. Car was totaled and if my daughter didnt have her seatbelt on she would be dead. The damage from the seatbelt is bad along with her fractures..but she is alive. Im very upset as she is and her mother. Not a scratch, bought less than 2 months ago.

I bought my new Nissan in 2007, and has no problem until now with my CVT transmission @ 121.800 miles. I was concerned because I was over the extended warranty of 120,000 miles. I contacted Nissan affairs and open a case with them explaining my hardship of repairing the transmission of $4,300 stated from one of Nissan advisors. I was asked to provide the name of the advisor, location of the dealership, and the amount quoted. And within 24 hours, I would be contacted regarding a decision of if they can or cant help with this matter.Glory be to GOD. I received a call in 24 hours from the same advisor that quoted me the $4,300 dollar a day before stating Nissan will take care of the cost of my transmission which has 0 miles and I would only have to pay the labor cost and I also receive a warranty... I believe Jesus touched somebodys heart at Nissan Consumer and I thank JESUS for it. The labor cost is between $1,000 - 1,500 dollars but Im trusting that it will be fair. Im encouraging anyone that is having a difficult time with the repair of their car to Contact Consumer Affairs and see how they may be able to help them...

My lease was over and I turned in the vehicle, but Nissan and the dealers could not get together or work or cooperate on anything. Do I need an inspection? No, said Nissan because the dealership offered to buy the used car. According to the dealers, I do and they do it. Cool. They can inspect the vehicle when I turn it in. But then they dont, after all. NMAC and the dealership really jerk you around.During the lease, NMAC could not take my Visa for online payment, so I always had to send the check. After passing the inspection and escaping any costs, I was told Just turn in the vehicle, you have paid everything you owe. Three weeks later I was charged by NMAC almost $500 for a disposition fee! I have been a Nissan customer since 2001. I am pissed. I was considering leasing another Nissan in a few months. Screw that. Today, I do not want another Nissan vehicle ever. Merry Christmas, sucker, you owe us $500. What a way to screw your customers.

I purchased my Nissan Rogue SL a few weeks ago and my NissanConnect has NEVER worked. I have contacted the connect services numerous times concerning this. Always being told... we are working on it, sorry... Today I contacted Nissan customer service directly and was told that they cannot help me. I must speak to Nissanconnect services. I explained that I did not want to speak to them again after numerous tries. I was still transferred. I waited on hold so long I finally hung up. Terrible service!!

I was actually in a hurry to buy a car as mine got totaled in an accident. The price seemed to be a good value and dealership close to home helped. I like my car that is why I have not replaced it after thirteen years. I think Nissan is a very good brand or make of cars. I love how quiet it is. I get complimented on the color and looks of the car. Car rides smoothly and runs quiet. I like the material of the seats. The radio had a nice sound. I like the color, the size, the sunroof, and electric seats. However, I dislike the small cabinet. The covering has rippled and the gearshift fid too. Air vents for the air conditioner are placed wrong on the dash. During hot summers in Las Vegas seems like it never get cool enough.