I purchased my Night Armor colored Frontier new in 2011. It wasnt until after my paint began to flake off the front fender wells, that I researched online and found this to be a long standing problem with Nissan Frontiers. I expected the paint to fade and lose its luster over time but to have the paint just completely flake off is something I wasnt prepared for. The exterior of my truck was detailed on a regular basis that consisted of washing, clay bar, sealant and waxing and yet my paint is flaking off, along with rust in the water channels on the roof. This without a doubt is a manufacturers defect in the paint process or the paint itself that Nissan refuses to acknowledge. Toyota has a similar issue on some of their vehicles but they have gone as far as extending the paint warranty to 14 yrs for all of its customers, kudos Toyota. There is no indication that the problem has been resolved on the 2022 Frontier model... BUYER BEWARE. This is a clear indication why they are losing market share... Nissan has lost me as a repeat customer!!!

Purchased new 2017 Altima July transmission had a loose bolt repaired. Two months later again transmission had to be replaced, still under warranty which will expire in another 3 thousand miles. Nissan will not replace or refinance. No explanation given - just no. I requested for them to extend warranty no response. Will never purchase another Nissan again... For $611.00 per month never again. Next car will be a Honda. Always good car!!!

Id rather let my credit go to the toilet and file bankruptcy than to EVER dip business with Nissan again. They let dealerships lie and just say whatever simply to get you into a car, then they offer no resolution about fixing the lie. When you call customer service they treat you like a scolded kid, and offer no respect or empathy whatsoever. Its ridiculous and absurd that we are treated such a way when you spend so money on something that is so vital. The air circulation is a joke. It only reaches the front seats and the people in the back get no air flow whatsoever. This was an issue in the first vehicle, and I was promised the new vehicle was so much better and redesigned, but honestly this car is bigger so its worse. They did not have a manual transmission which I wanted but they tried to convince me that the automatic is again redesigned and so much more efficient and yet not only have I lost about 6mpg, the car is constantly revving over 4rpm even when Im barely on the gas. They will say anything just to get you in the car and all they care about is the initial sale. After that they could care less about you or your business.

Nissan will not stand by their bumper to bumper warranty. After just purchasing my brand new Nissan Titan XD 5 days later paint was coming off the front bumper. After working with the local dealer McLarty Nissan in Little Rock and Nissan manufacturer they took the word of some service tech that it was damage. But could not give me any facts on how they arrived at this. When I gave them numerous points and showed them how easily paint was coming off. If I could send my truck back today I would. Do not buy this foreign crap as they will take your money. Buy at your own risk and assume it is a Buy as is.

Have experienced a Hatchback 2009 that locked and wont unlock. Also had recall on the emulator and the airbags. I only have 49,000 miles on it but am afraid to go far because of these problems.

I contacted Nissan on 12/4/18 and spoke with Stacie from Nissan North America regarding my transmission going out! She asked that I take the car to the dealership and have a diagnostics done and they will review if the car could be considered to be repaired by Nissan. Stacie, called me back within hours after learning my car was there and told me, there was nothing she could do, because the car was over 60K the allotted mileage to be considered an option to cover the transmission per Nissans guidelines.I contacted the dealership and spoke with the service manager and he told me, I missed the cutoff by 125 miles for consideration for Nissan to repair the transmission. Stacie, lied and never mentioned the 120K cut off... She deliberately did not share that information. She did not try to help, she’s a liar and my car is sitting at Nissan and my car isn’t fixed! I am going to make it my business to pass on the deliberate deceit received by Stacie at Nissan North America... Stacie the rude, obnoxious liar can be reached at **.

This car is unreliable, has transmission, and clutch problems. A 2017 with 67000 miles on it. They offered 2000 for it as a trade in... 5000 if were fixed it. DONT HOLD ANY VALUE! I have platinum warranty on it and still paying 700 for them to fix it.

I had the same problem and after many attempts to find the problem, they changed my rear hub because that was activating the ABS system. After they changed it, problem was fixed.

Its a great car. Its easy to drive, its a great color and it was in my price range. It has very nice comfortable seats that heat up and its super comfortable to drive and ride in it. Its smooth and I love it. However, sometimes the tires feel really odd and really off and it simply makes me a little nervous to drive it or really be in it in general. Nevertheless, I genuinely like Nissan and I enjoy the vehicle.

We bought a brand new Nissan Sentra 2013, have had problems with it and has been in to be repaired and told every time that that is normal. Problem 1: had rattling in dashboard. Told several times that is normal. Transmission doesnt always shift until you are 2 plus miles in, that is normal. Area around the door, that is normal (this is brand new car). The passenger seat belt will lock and you cannot move, have to unclasp and let it go all the way back and start fresh, that is normal. This doesnt happen every day. But come on, new and all this. We have been battling with this issue for over a year. Will not buy or tell anyone Nissan is anything but a high-risk car. We are senior citizens and cannot afford costly repairs, thus reason we bought NEW. Now trying to pay off and get Toyota, Honda, anything but NISSAN. We have had several other brand new cars and NEVER had a problem with them.

The Nissan Dealership in Greenville, NC sold me a used vehicle as is due to minor cosmetic defects (driver side mirror has plastic damage). The vehicle was bought on a Friday and the vehicle went into limp mode on a Monday. The vehicle was then driven to the Nissan dealership with the promise of a call the very next day or by the latest, Wednesday. No call was ever received. Wednesday evening I personally called the dealership but was told they were unable to locate the vehicle and would call me back in 20 minutes. No call was ever received.The next day, I called the dealership again and the person on the phone claimed that they believed they had just sold the vehicle I had just purchased and that they would call me back in 15 minutes when they had more information. Again, no call was received. Finally, Friday, I called again and they had found the vehicle. The car was immediately picked up and taken to a different dealership.This new dealership pulled the freeze frame data and was able to locate when/how long the check engine light had been on and that it had been repeatedly reset to clear the error. Issues replaced since purchase: replaced cylinders, replaced shock. Issues detected since purchase: broken tire pressure sensor, exhaust system detached from catalytic converter, in need of a new engine due to timing belt. Will absolutely NEVER buy from Nissan again. They were pushy on the sale and lacked any decency/communication after the purchase.

Long post... So I purchased a car brand new this past June (less than 3 months ago) from Gunn Nissan in San Antonio’s. Regret #1, buying from Gunn Nissan - bad delivery of a new vehicle. Regret #2, buying a Nissan - I have a lemon and want Nissan to buy it back. This has been an awful few months as a Nissan owners. Two major issues... Delivery of my new vehicle and major mechanical issue.First of all - when I purchased the 2019 Nissan Armada platinum reserved brand new...there were deep scratches in the paint of the bumper and the bumper guard. I noticed this before driving off - shame on me for taking it then. A couple attempts at repairing it - photo attached of first repair when they had it for 24hrs and literally dabbed on some touch up paint (not very well) and left the bumper guard as is. It was finally painted in the body shop (yes, my brand new car) and it appeared that they sprayed bed liner on the bumper guard to cover those scratches. I was not happy with the repair but then again...there was nobody even there to ask how I felt or sign paperwork. I’m a busy person (single mom, 3 kids, multiple jobs and activities and it was not high on my priority list as it had already taken so much of my time. Shame on me again for not making a bigger fuss then).Oh - and it only came with one key and they had to locate floor mats and take from a different vehicle since they couldn’t find the ones that came with mine. I had to go back on a Friday when the person who could program a new car keys was in since they couldn’t locate the second key. I did ask by the way during this time to please just trade it in for a similarly equipped vehicle and the manager was happy to tell me that he’d give me blue book value... It was less than two weeks old at this point and already they had attempted the first cosmetic repair.Fast forward a couple months. Last week I got a message - BCI malfunction and it wouldn’t start. Eventually got it started while waiting for the tow truck and just a few minutes later I couldn’t get it out of park. Took it to dealership next morning. REPAIR #1 Thursday - dropped it off at 8am and picked it up around 2:30 pm that afternoon. They replaced the brake switch - didn’t make it a mile down the road when the same BCI malfunction light came on, turned around and took it right backREPAIR #2 - dropped it off Thursday afternoon around 2:30 pm picked it up Friday around noon. They replaced the brake sensor. Made it about 3 miles this time and the same message came on again... BCI malfunction. Called this time furious and they offered to pick up the car from my work. They pick up my car around 3pm and had it Friday, Saturday (their service dept is open all day Saturday), and Monday - I got a call on Monday around 3:45 which they left a voicemail because I was on the phone with Nissan USA regarding my case and replied to an email I had sent earlier that day checking on the status of repair. In the email and on the voicemail they clearly stated they had replaced the front end collision sensor and did the alignment for it, test drove the Armada and no lights came on. So it was ready but they said they would keep it until the next day (Tues) to drive it again just to be safe. I consider this to have been REPAIR #3 since it was the third part and attempt at repairing it.I emailed Tuesday afternoon thinking I would have had my car by now since the Monday test drive went well. The service advisor replied saying that it looks good and they were out test driving it and if it worked they’d bring it to me shortly. Got an email about an hour later saying they were going to order another part. So to me... REPAIR #4 attempt. I replied... So the light went off again huh and they said yes. Got an email Wed afternoon that part was in and replaced but they wanted to again keep it overnight to be safe. Thursday everything was still good and they delivered my Armada to me Thursday late morning.When they delivered the car the paperwork did not include repair #3 so I didn’t want to sign paperwork. I called the service advisor who told me they never replaced the front sensor even though I have an email and a voicemail stating that they did and it had been completed. He tells me it’s a miscommunication and I didn’t understand but nothing had been replaced. I reluctantly signed the paperwork but figured since I knew I had the voicemail & email as back up I would be good.Lemon law states that you must attempt the same repair 4 times to be considered a lemon. Am I crazy to think it’s a lemon or should I be happy that I don’t have the BCI malfunction message??? The fact that I have them caught in an outright lie is very concerning and shady. This is such an abbreviated version - if you’d like a longer version I have it typed up and ready to share with you - just message me.I could go on and on about how nobody returns calls as well but that’s all just petty I guess at this point and my main concern is a vehicle that is less than three months old with this many issues and the lack of response and deceitfulness of the dealership repairing it. Can’t get through to a manager or get a call returned on many occasions. Once you buy the car they could CARE LESS as soon as that paperwork is signed. I will say that I feel both my salesperson and service advisor were both very nice and just had their hands tied by Gunn management.

Nissan quietly extended the warranty for the CVT (transmission) from 5 years/60,000 miles to 10 years/120,000 because of all the problems people are having, everything from shaking to accelerating at stop signs. Its a genuine safety concern. My wifes 2008 Nissan Rogue has the same problem. We took it in for service and they replaced the transmission. However, theyre charging us $2,700 for a new transfer case, a transfer case thats included in the original powertrain warranty that connects to the transmission. The mechanic at Nissan of Bourne in Massachusetts tried to tell me the problem started with the transfer case and not the transmission. I find this hard to believe since Nissan is obviously having issues with the transmission, or else they wouldnt have had to extend the original warranty.There is no reason why Nissan should be charging customers for their own substandard parts. To replace the transmission but not the transfer case which is part of the transmission, is flat-out dishonest. Now well have to spend money we dont have because Nissan wont live up to its own warranty on parts they know are bad. There shouldve been a recall in the first place for safety reasons, but Nissan is trying to mitigate their losses at the expense of their customers. This is not right and it should be addressed.

Bought my 2013 Nissan Sentra Sr used with over 60k car in Dec 2015, long story short my car is suffering from transmission failure, the rpms will shoot up high and drop down low, my car will then start to stall and not want to go any fast than 10 mph!!! No matter how hard you hit the accelerator it will not speed up! I had to pull over before a car could have hit me and once I stopped it would not move at all, not in reverse not in drive nothing! I had to get a tow truck to tow my car back to my house and even then the driver told me that I’m better off buying a new car. I’m so upset, as to I owe 10k on it still and am looking at a 5k bill fixing it! I tried trading in the car to find out my cars value is only 3k!!! I contacted Nissan Consumer Affairs office and was told there was nothing that could be done about my transmission problem, they did let me know there was a recall about the seatbelts yet I can’t even use my seatbelt due to my car being a death trap! BEWARE OF NISSAN AND THEIR TRASH CARS!!!

Very reliable but has an occasional issue. I think that the Nissan performs well. There is an issue with the aux input. Plus there are times when the radio display goes blank when on. I thought that it would have better gas mileage as well. Overall Im very pleased.

I was leasing Nissan/Leaf 3 years. When I called to return instructions at end of the 3 year lease, they offered to extension on one year (with first 3 payments waiver) but they reported to all three credit bureaus 60 days payment late, and when I found it they credited payments as per agreement but my credit profile shows 60 days late not removed from credit bureaus Experian, Equifax and TransUnion. No response from Nissan. My credit score went down so bad I am not able to get pass any credit check. The incorrect 60 days late payment impacting my consumer finance and credit profile.

I am a very unhappy customer after purchasing a New 2016 Nissan Rogue. I have a claim into Nissan Consumer Affair. My brand new vehicle is sitting at the car dealer where I purchased my car, with a loud front end knocking noise. After being a Nissan consumer with a Nissan Altima never had a problem, always paid my car payment on time, and this is how I get treated as a customer. VERY HAPPY CUSTOMER.

I gave my car for the service which supposed to be under warranty. Initial phone from customer service asking for $300 and later on final bill more than $500!!! For flushing the fuel path!!! The labor rate was $135.0 per hour and calculated for 3 hours. Most of the service person I encounter as novice apprentice!!! And the topping was the annoying service manager (Mike) seems that he was hand picked from. I believe the Nissan business in North Vancouver is very dull and slow and the service manager wants to make money but its a rip off.

My car has been held at Nissan repair shop for 30 days, for a faulty transmission, that a lot of the public has an issue with. I spoke with Nissan customer service (Katey **) on 4/25/2018 case **. I was promised a 2 month credit to my account, for the time lost, and money by not being able to drive my car. I was suppose to receive an email on 4/26/2018 with documents, for this action to proceed with the credit to my account. I NEVER received them yet and its now May 10, 2018. I called customer service today at 6:45 pm, and Jazmine the representative answered with a nasty attitude, consistently asking me for a payment, when Nissan owes me a credit.She began speaking over me, and would not allow me to answer any of her questions. I then requested to speak with a Manager, she put me on hold, then I heard her mumble a under her breath, then she disconnected the call on me. I called back, and I immediately requested a Manager, his name was Chuck, he also answered with a nasty tone, and was basically flipping me, Yeah yeah maam whats your issue. I then asked if they were happy with their jobs, because I am an innocent customer, who does not deserve the DISRESPECT, I have spent nearly 20,000 with this company. I deserve respect and excellent customer service. They should be fired!

I bought my new Nissan in 2007, and has no problem until now with my CVT transmission @ 121.800 miles. I was concerned because I was over the extended warranty of 120,000 miles. I contacted Nissan affairs and open a case with them explaining my hardship of repairing the transmission of $4,300 stated from one of Nissan advisors. I was asked to provide the name of the advisor, location of the dealership, and the amount quoted. And within 24 hours, I would be contacted regarding a decision of if they can or cant help with this matter.Glory be to GOD. I received a call in 24 hours from the same advisor that quoted me the $4,300 dollar a day before stating Nissan will take care of the cost of my transmission which has 0 miles and I would only have to pay the labor cost and I also receive a warranty... I believe Jesus touched somebodys heart at Nissan Consumer and I thank JESUS for it. The labor cost is between $1,000 - 1,500 dollars but Im trusting that it will be fair. Im encouraging anyone that is having a difficult time with the repair of their car to Contact Consumer Affairs and see how they may be able to help them...

BUYER BEWARE. We set our payments up on auto draft, but it didnt work. We had no idea the payment wasnt being made until it was too late, and now its tanking our credit. We could have paid outright for the car, but financed it for the sole purpose of increasing our credit score. We began getting calls from Nissan shortly prior to the payment being 30 days late, which sounds like they were doing their due diligence, correct? Wrong.Their calling system is antiquated and set up exactly like someone committing identity theft, like the spam calls everyone gets numerous times per day. We had no way of knowing it was a legitimate call because sometimes wed answer and it would automatically disconnect. Wed call back. Sometimes it would answer and automatically disconnect, sometimes an automated system would ask for our FULL social security number (not just the last four of our SSN) before agreeing to connect us to a representative. Considering we thought we were set up on auto draft, therefore thought our payments were being made, and were getting calls from an automated system claiming to be Nissan, at times disconnecting when we answered, at times disconnecting when we called back, and asking us to enter our full social security number when we got through, it all seemed sketchy. It would not be difficult for anyone attempting identity theft to figure out we are making payments to Nissan, call us under the guise of Nissan, and ask for our personal information. Considering the circumstances, we legitimately thought these were spam calls. Furthermore, we received no written communication from Nissan letting us know payments werent being made, and no phone calls from a live representative. Just sketchy automated phone calls, like the numerous ones we get each day that are spam.My husband finally decided to figure out what was going on and called the dealership where we purchased the car. We had an incredible experience with them when we bought the car, which is the reason we bought a Nissan in the first place. The finance manager called the number with my husband to verify whether or not it was spam. Thats when we realized these calls were legitimate, our payments werent set up on auto draft, like we thought, and we had a payment over 30 days late. We explained our situation, brought our payments up to date immediately, even paying extra, and they submitted our account to the legal and credit department for review, to hopefully reverse the negative mark on our credit. Not only did they not reverse it, the customer service supervisor I spoke with when I called to find out the status of the account was incredibly rude and disrespectful. In all my years of talking to customer service representatives, some are fantastic, but she was among the worst. Degrading words, degrading tone of voice. It still astounds me that she spoke to me the way she did.I wish I would have read all of the negative reviews regarding Nissan Finance before we financed our vehicle. Like I stated before, we could have paid cash for it, but decided to finance it for the sole purpose increasing our credit score. At the very least we would have financed it through our own bank, it was just easier the day we purchased the car to go ahead and finance through Nissan. BIG MISTAKE! We aren’t done fighting this. If there is a resolution other than our current situation I will update this review. I’m not looking forward to the hours we are going to have to put in to correct a situation that wouldn’t exist if Nissan Finance operated like a company that legitimately cared about its customers, like Honda, Toyota, etc. etc. Again, BUYER BEWARE! If you finance through Nissan, get ready for a rough ride. Keep track of your auto drafts – DO NOT trust that the system will do what it’s supposed to do. And if you happen to have an issue to work out be prepared to be talked to very disrespectfully.

I leased a 2013 Altima in June 2013. Car shuddered, had torque converter replaced still shuddered. New transmission still shuddered, another transmission still car shudders. Nissan says they will take car back if I pay usage fee or they will give me money and I keep the lease. I fail to see the benefit to me if youre considering a Nissan. The cvc transmission is to be worried about. Own 2 Nissans at this time and a total of 5 since 2006 but will find a way to unload them. Stand behind your products.

I have tried to open an online account to make lease payment 3 times. Every time, there is some issue. This time they wanted my account number. I dont walk around with my account number, and the letter they sent, has a lease number, which I guess, is not the same. When I called the cust. service number, I was put on hold so long, I finally hung up. In any event, you can bet your life that they would not of given me acct. number over the phone anyway. I like my new car, but being in cust. service myself, I find it laughable that I cannot find good cust. service anywhere. Based on these three call, which took up 3 lunch hours to try and complete, I WOULD NOT BUY ANOTHER NISSAN, NOR WOULD I RECOMMEND THEM EITHER... LOUSY CUSTOMER SERVICE AFTER THE SALE... Typical!!!

I made 32 phone calls (documented), 2 faxes to car dealer, certified letter – NO RESPONSES. All I wanted was to make my first payment before it was late! I HAD a credit score of over 750 and in 2 months NMAC (Nissan finance) RUINED my credit – now its 620! I spent over 5 weeks just trying to get the mailing address to make my payment. I called 3 different published phone numbers for NMAC and they didnt have my account registered! I didnt exist – no account number to put my $$$ towards! Next thing I know – REPO! Even before repo I had my atty involved and they even ignored her calls!Finally, after the Repo, the repo company was obligated by law to give me the phone number to contact. I had a 3-way phone call with Nissan and my lawyer on the line. I explained everything and said I would be willing to pay the entire amount, even plus 1 month in exchange for them faxing my attorney, admitting that NMAC made an error and I was never late on my payments. Thats all I asked for! I was willing to let them get away with doing this to me, but they refused to admit fault. I told them Id see them in court then. My atty was even surprised at how they treated me and said she never had a company REFUSE $$$.

We purchased a Nissan Titan in MD and then moved 3 months later to Nevada. I landed a job that needed me to have tags title and insurance through Nevada immediately, otherwise, I could not work for them. I had to contact Nissan for a temporary lien release to transfer my name and my mother-in-laws name to a Nevada title and have NMAC put right back on as the lien holder. All they had to do was fax it to me, giving DMV in LV, Nevada permission to transfer that information to a new title for this state so I could go back to work and survive. I now have missed 2 weeks because they have to have all these supposedly different departments approve it, but I am on the loan and my payments are made, and now, they send me a paper that will not do and say I have to wait another 2 weeks to a month. They have 2 more days to get it to me via fax (which is not hard to do), otherwise, I lose my job. If that happens, I will take them to court for loss of wages and anything else I am entitled too. This is ridiculous! They are more than willing to take your money and have you sign your life away, but when you need just a simple piece of paper stating what is yours or what youre paying for or Lord even to follow the law, you have to go through a mini war to get it. Also, do not try to contact anyone there on a daily basis because you will be harassed by certain representative at their answering center. It took me 11 calls in 1.5 hours to get in touch with the person helping me at her extension no less, and then, I was told that it was my fault that its taking so long and that I should have informed them sooner that I needed it when in fact, I informed them within 5 minutes of finding out what I needed. You can bet your bottom dollar that if it were them being faced with losing their job due to something I didnt do, they would be after me like a bat out of hell. Someone, please make this corporation do what they say when they say it and when we need it. I feel for anyone who finances through them. If your life is hassle free now, it will not be, after dealing with them in my opinion. For just a temporary lien release, giving a government company (DMV) permission to do their job and for me to follow the law, it takes 5 minutes. Thats all to fax. What is there issue? Oh, and I was told that this is a special request, something they do not do. Yeah okay.

I have been a proud Nissan owner for the past 15 years. Never had any complaints until now. I am an owner of a 2011 Nissan Cube krom edition. No issues at all with my car until today: transmission failure. $4000 to fix it??? And this is after discounts. This is a ripoff. No extended warranty provided for my car because you claim it should work fine. What can I do? Well of course pay you the money since I have no choice. It is sad to say but you will lose a long time customer. I will be sharing my displeasure in social media as well. Thank you Nissan for all these wonderful years, until the transmission fails, then you rip us off.

I leased a brand new 2017.5 Nissan Rogue SV AWD Premium Package in July 2017. My vehicle traded was a 2015 Rogue (same model) I had hit my mileage on a year early. Not only was I pleased with my 15, but I spent 2 years as a Nissan employee, and I retain the Nissan Visa card. I would say Im a pretty good customer and supporter. In 6 months and 7k (now 8k) miles, my Rogue has had the radio/navigation system fully replaced! My Rogue has also been TOWED into the dealerships service department! I work nights. It was Christmas Eve. The car never made it to work. Of course, 3 days later after the holiday, the Rogue worked fine and the mechanics could not duplicate the issue. A diagnostic test showed a possible air flow problem... which I read about in another review... but they really have no idea. I am a single mom, on a check-check basis, and one reason I lease is to avoid maintenance! I cry all the time in my car. I am frustrated. Every time I start the Rogue I wonder what will happen next. I have lost confidence in this vehicle. I filed a claim with Consumer Affairs. I have received 2 emails from the gal stating she has tried to reach me multiple times by phone but I have no missed calls, voicemails, nothing, and the number(s) is saved in my phone. I have responded to these emails but then have not heard back from her. In the last week, I have called her DIRECT line 5x leaving my contact phone number 2x every message. I have gotten voicemail each time. Since December 26, 2017 I have called Nissan Consumer Affairs 8x. I should not have to be dealing with this regarding a vehicle purchased brand new not 7 months ago. Certain staff members at the dealership have been as helpful as they possibly can be but they have limitations which I understand. At least theyre on my side. Nissan seems to think this entire issue is a game. Its not. I live in Columbus, Ohio. We do not have major public transport opportunities. I cannot afford a chauffeur, I cannot afford taxi cabs or Uber. Nissan needs to step up.

After contracting for a 2016 Nissan NV200 in April, my husband was taken critically ill within two weeks prior to the vehicle being delivered. Although I know Bob Bell had no legal obligation to assist me, I contacted the GM and requested the deal be voided, as I no longer had the financial position to pay for the vehicle. I also contacted Nissan Motor Corporation. I received no consideration or assistance from either the dealer or Nissan Corporation. Although I was a repeat customer, and a member of the Baltimore, MD community - I was told the deal could not be reversed, even though I had not taken delivery of the van. I offered to have Bob Bell keep my trade in - which was for sale through their used car inventory with no refund to me - as my contribution to the situation, in addition to providing another $2,000.00 to avoid any dealer loss. Nothing. I can only assume I had so overpaid for the van that even before delivery, my trade in profit and an additional $2,000 was still too little for Bob Bell to make on a non-sale. Both Nissan Corporation and Bob Bell Nissan in Baltimore should rethink their commitment to the buying community that has made them successful.

For the last two years 2014 and 2015 and now into 2016, Nissan has changed - but did they make the change as a user friendly for customers - Hell No times 2. The upper management of Nissan must be a bunch of Bone heads or knuckle heads - your choice but - its one of these two for sure. I have called their CS number multiply times at different times of the day and week to talk to a live person and stay on the phone for up to 2 hrs and no one has ever answer the call. I know I am the bone head for waiting this time endurance but I wanted to find out if anyone would answer. They have made changes to their website over the last two years and it has got worst as whoever they hired to do this changes. It does not work. I should have been discussing the problems to a red brick wall and would have gotten more response from the bone heads at Nissan.

I dropped off my car Monday, 8/1 Nissan Service Dept. for replacements & repairs that I waited for one month due to my front end collision car accident. I spoke Carrie Service Advisor, Tuesday, 8/2 and she was so nice saying everything is going to be done as we went over the repair list and I told her that I would like to speak to Mark the Tech when I come to pick up my car on Thursday, 8/4. She agreed. I went to the front service desk and asked to speak to Mark. Carrie comes instead with an attitude like what is it. She says he’s helping someone. I told her I would wait for him (My insurance company Hartford paid them to do the repairs and the extension repairs).I had to ask for alignment after they said everything was repaired. So only then did they notice the R/F camber and FRT Cross Camber was damage. Mark told me that he took it out for a ride and he thought it was ok instead of performing an alignment. Back to Carrie, she walked me out to my car and I asked her about the replacement on the driver seat belt which has too much slack and not enough tension. She said they replaced it but it turns out to have the very same problem as when I took it in to be exchanged. Carrie and I both sat in the driver seat and it wouldn’t lock. So Carrie gets a Tech and he sits in the seat and it doesnt work for him either. It wouldnt lock with even a rapid pull, and the new repair order said “new belt works fine” (I don’t think it was replaced – same problem).So the Tech says to me that the original manufacturer belt should never have locked, only the passenger side does for Child Seats (I couldn’t believe he said that to me. No one puts young toddler in passenger seat). Then the Tech says to me, “Believe me if you ever get in another accident the belt will work”. This statement to me is NOT ACCEPTABLE nor does it make me feel any BETTER. Why is it that the passenger seat locks and that was replaced the same time as the drivers seatbelt. So end result is that my seatbelt is no different than when I dropped the car off on Monday, 8/1 to be replaced as promised. I believe Nissan is putting my life in danger. I do not feel protected. The tech said to me that I need to get over the fear from my car accident.I explained to Carrie and the Tech that I don’t feel secure or safe without the seat locking. So Carrie says to me to call 1-800- Nissan. And Carrie and the Tech walked away from my car. As I began to drive off the parking lot with amazement, the Tech ran out with a flyer explaining Seat Belt Function Stationary Check. It reads: Grasp the shoulder webbing and pull forward quickly. The retractor should LOCK and prevent the belt from extending further. And this action new happened.I went home and I called another car dealership and they said it should lock at least when I bend forward. Can you please HELP me - is this a faulty seatbelt and I would just like to talk to the tech Mark who did the work on my car accident. I have some questions & concerns about my alignment. I was to get a 4 wheel full alignment and they did a Thrust Angle Alignment, is that partial or full alignment. I would like a print out of the alignment before and after to see the results. I need to know if my car frame is ok. I asked for copies of the paperwork that I signed and the person at the service desk wouldnt do it me. They gave me the GUEST COPY. I would like copies for my Insurance Records.

We purchased this Frontier SV 4X4 King Cab new in 2011. Other than standard maintenance there have been no issues. I change the oil every 5 to 6,000 miles. It might use a half quart of oil in that time. We tow with it occasionally, We haul Mulch. The truck has 78,000 miles on it. I can not complain. I would purchase another one if I could get it with a manual transmission.

Contacted NISSAN about a bad CAT. Car is slightly over the 80,000 warranty, but vehicle was bought as a dealers demo and was told the 8,000 miles already on the car will not count against me so a full warranty will go with the car. NISSAN dealer refuses to do repair. NISSAN USA will not accept responsibility and inform dealer to perform under warranty. Go to dealer and let him diagnose, then call us and we will decide. They are refusing to talk to dealer or get involved in any shape, form, or manner.

Nissan Rogue CVT transmission was diagnosed but not covered under warranty. Nissan knows there is an issue but refuses to resolve issues. Dont buy Nissan.

Leaf - false range claims. Leased this car new. Promised 100 miles or 86 miles EPA rated per charge. Since new only able to get 24 miles per charge. Nissan checked car and denied any problems. Had it to 3 mechanics and all 3 agree its not normal. Pursuing a BBB complaint and legal action.

I leased a 2016 Nissan Maxima the day after I came back from my deployment training. I had great experience with Nissan of Omaha and had Altima before. Had some issues but they were taken care of before. Based on that, I leased a Maxima. Soon after driving the car, I had issue with the front collision sensor that keeps on showing up on dash. The error read as sensor blocked. Took it to the dealer and was told to take vehicle on side of street and clean the sensor and keep driving. One month later, on a road trip to Kansas had the same issue. Pulled on side of road and front bumper scraped a rock. So took it to dealer and was told that sensor is damaged will be replaced however, I need to take car to body shop and replace the bumper myself before I can ever proceed. Brand new car, 2 months old and has a broken sensor. Since I am on a lease, I cant get out but I will not recommend Nissan to anyone.

I followed the protocol as per the instructions on the payoff sheet. I wrote a check and mailed it in. No one at the 800 number can help because the payoff department is not on their premise, its in another state entirely! So they refused to verify if the payoff was even received, which is causing havoc to getting the title cleaned. I cannot afford so much as a negative on my credit for them not posting by the final due date. It is not my fault, they refused to post to the account and release the title. I have 5 years of perfect payment with even more paid to them, then agreed technically. Maybe Ill contact a lawyer since not only did I pay more than was necessary, but in the end, they quoted a per diem for the last payment that increased it for payoff before the actual end date as listed on the loan agreement. The consequence I am enduring is that I have no clean title and no response from a helpful Nissan NMAC rep to resolve this. My final word to anyone considering a Nissan: The cars are reliable, the NMAC finance is not! Run to your local credit union or a local bank to get a loan, NMAC is not consumer-friendly at all!

I have been a customer with Nissan Finance since May 2015. I never had an issue with them. I decided to trade my 2015 for a 2018 this past April. I paid $2500 down (which I did have to do in 2015) and my payments went up. However back in July, I ran into some financial difficulties and communicated that with them in able to get a payment extension which they declined. I made payments which weren’t the full amount and kept communicating with them for an extension.I owed them about 2 months and made a payment on 9/1/2018. They reposted my car on 10/12/2018 and are not allowing me to pay the past due. They want me to pay the full balance of the loan which is unheard off. If I’ve been requesting an extension for 2 months, how would I be able to pay off the entire loan in one day on a 72 months loan. They are not in the business of keeping customers in their vehicle. I will be filing a lawsuit against them and American Repossession. I reside in a gated community with Security at a guard gate. No towing truck is allowed in our complex with Security Knowledge or Resident Approval. They illegally gained access to our community.

Purchased a new Nissan. Been making payments online and on time for over a year. Nissan changed their website without notice. Stopped sending notifications to customers of billing due. Tried to collect two months when only one was due. Charged a late fee. Does not supply an email address, nor do they answer their phone, just IVR. Extremely poor customer service and planning. This was the first and last time Ill finance through them.

I recently filed a claim for my 2008 Nissan Rogue. On 1/6/14, my driver side door would not open from the outside. On 1/8/14, my passenger door would not open from the outside. On 1/17/14, my driver door now does not open from the inside. I was contacted by the Regional office after my initial complaint and was completely offended by the implication that I was reaching out for financial assistance as if I was not financially capable of paying for the repairs to my doors. My complaint is not for financial assistance but for Nissan to take responsibility for using cheap and unreliable door actuators on the 2008 Nissan Rogue. The parts used are not capable of withstanding cold temperatures and stop working as a result of the weather. That is not my fault nor should it be my responsibility. Nissan needs to own up for this mistake and pay for the repairs on my vehicle. This has been a huge inconvenience to climb over the middle console from the passenger side just to drive my car. I am totally dissatisfied and at this point I would never purchase or recommend another Nissan vehicle as long as I live. This is not a request for financial assistance. Nissan is totally aware of this ongoing issue and needs to own up to it and provide more reliable parts for its cars. I wasted $128 at Lynnes Nissan to confirm that my doors would not open. They told me the repairs would cost $800-$1000 which is ridiculous for a part that only costs $26. I am not a happy customer and demand answers now.

Leased a 2015 Nissan Altima that broke down with 4k miles on a day after it was at Legacy Nissan Service Department. I came to learn that the Gasket leaked, which made no sense at all. Then the manager informed me that basically the technician screwed up during the oil change and didnt do something right, which led all the engine oil to drop back out of the car. I am trying to have them replace the vehicle as it is fairly new but they are refusing to offer any solution or step up to the fault.

I purchased a new Titan Pro 4X and recently noticed a trim piece around the interior door handle is missing. After a month taking it into the dealership, I contacted the dealer and found out they failed ordering the part. Now I have tried twice to contact Nissan directly, but I cannot get an answer back from them. Send me the part and I will put it on!!!

I am a returning customer of Nissan and I leased a 2015 Nissan Versa Note and while I have owned the car I find the car is very hard to stop. Many times I found myself in the middle of the intersection finally stopped. I also had my foot get caught by the carpet and molding below the dash which Nissan had a recall for this and they corrected it but now my foot still gets caught so they didnt fix anything there.I also found six months in with the car that there was a humming sound coming from the rear wheels and I had the tires checked many times and nothing. Finally I found out the wheel bearings were going out. I took the car to the dealer and they said the car is unsafe to drive so they gave me a loaner car and replaced both wheel bearings. Now about 2 months later the humming in the rear wheels is humming again. The humming is not consistent yet. I called Nissan to tell them I am returning the car early because I feel its unsafe to drive and they advised me that I need to talk to Nissan consumer affairs so they sent a claim over to them.I then got a call from a lady who said she was with consumer affairs and she was gathering information on my case for her co-worker and that he would contact me in a week and they would advise me if Nissan could repurchase the vehicle from me. I got a call a week later from a guy telling me, You talked to my co-worker and we have everything we need so I will call you this Friday. Well Friday came and went, I was contacted by a woman the next week explaining the guy is no longer with the company and she would be handling the situation and she would call me in a week. A week goes by and I didnt receive a call so I called myself and they said they were sorry the woman helping me was no longer with the company, so now here I am 2 people who were helping me are no longer with the company. I think this is sign that maybe Nissan isnt the company I was led to believe.The end result was Nissan offered to give me a warranty to cover the breaks and the wheels but didnt offer to purchase the vehicle, so they want me to drive an unsafe vehicle and if it breaks and causes and accident I may be dead but the car will get repaired because of the generous nature of Nissan providing me the extended warranty. So in the end I might be dead but my family could get the car fixed and be able to drive it around.So I just got an inspection done and I am now going to turn the car into the dealer and deal with Nissan coming after me, trying to get me to pay for a death trap. So thank you Nissan for absolutely nothing and I will be sure everyone in the USA is aware of my situation and the quality of your products and your desire to not help your customers.

I purchased a Nissan Rogue 2015 from Koeppel Nissan, Queens NY. It has been in their service department several times for different issues but the main Issue is a Broken Transmission within 6 months of having this car. I had a Nissan Versa 2012 and traded in for this Rogue 2015 and I really regret have done that. Nissan Koeppel has been really unprofessional with me. I found out that they were claiming repairs for my car when my car was not even near their service department. I think that because my car has been IN so many times, they thought that they could claim repairs any time they wanted even when my car was not around.I tried to get in touch with Nissan Consumer Affairs and asked them for support, but they have done anything for me. So I had to contact the BBB and open a complaint. My car still has issues that hasnt been repaired, make noises, the transmission still has issues, the engine is weak, the MPG is only 15 in the city when is supposed to be at least 28, I feel like Im driving a Non-fuel Economy car, Im having issues with my entry Key, the car wont turn on sometimes and the list goes on... And the fact that this dealer in Queens New York was faking some repairs which I confronted on Sep 18th, and because of that I was asked to leave and never come back because I found out that they were lying about my car repairs, at this point, I dont know if they actually fixed my car when my car was actually in their service department.I dont feel safe with this car, I dont believe that they have done anything to my car and Im really disappointed with the service of Koeppel Nissan and Nissan Consumer Affairs. I believe this Nissan Rogue 2015 is a faulty car!!! And I dont want anyone to go through what Im going through, especially as a single mother. I was able to get a meeting with Nissan North America and BBB this month and hopefully they can replace this car or give me back my Nissan Versa. I will keep you posted!

The material from inside damaged pre-catalyst entered engine causing engine failure. Is Nissan going to repair my engine? There have been thousands of Nissans with this problem. Should I hire an attorney to help me?

Purchased a used Nissan GTR from Atlanta, classic cars within two months the radio and transmission failed. Took the car to Nissan to see if they could repair the transmission they said no but went on to say they would replace it at a cost of $18000. Said it wasnt covered under warranty. Had to have the car trucked across town to have it fixed since Nissan didnt know how to repair it. The car was driven into the Nissan repair shop but when they took the transmission oil pan off the car to check it the car was no longer able to be driven and I had to have it trucked to my home and then to the repair shop across town for the repair.The shop across town had the transmission repaired in under a week. The car drove better than when I first purchased it. Cost me over 5000 dollars for the repair for which Nissan didnt pay a dime. Nissan also charged me $1034.00 to check the transmission that they could not repair which rendered the car undrivable. Lesson learned - dont ever buy a Nissan. Never again in my lifetime. Big rip off. Nissan left parts out of the tranny that they knew would cause it to fail and then didnt want to foot the bill to repair it. Nissan sucks.

Purchased a 2013 Nissan Altima two months ago and had 85,000 miles on it when the CVT transmission went out. In hindsight if we had read more reviews we would not have purchased this vehicle due to the number of complaints about the transmission in this model! Only advanced warning we had was that the car seemed to shake and vibrate at lower RPMs and engine would race causing the tachometer to rev at higher speeds. This started about 75 to 100 miles prior to the car losing acceleration. Went from driving with the traffic on the interstate down to a limping top speed of about 25 miles an hour. Managed to get to a parking lot and ended up hauling it the last 70 miles home on a car carrier.Contacted the Nissans National Customer Support Center which was of little help. Hauled the car to a local transmission shop where the owner found the pan full of metal shavings and the transmission shot. Called 2 other transmission shops which both offered the salient advice of you should not buy a Nissan with a CVT transmission. We are now facing a $3,200 bill to replace the transmission. Unfortunately we also have to haul the car to a Nissan dealer to have the transmission programmed or flashed after it is installed. Nissan extended the warranty to 120,000 miles on earlier models but the 2013 only has the 60,000 mile warranty because of the new transmission. May be new but certainly not better!!

Where to start; I returned my leased Nissan Sentra in pristine condition, new tires, new brakes, new windshield wipers, immaculate inside and out, not a scratch. The car was garage kept under the mileage. Went to return it in January of 2014 to Paramus Nissan in NJ. They would not take the car back, after I called and asked if I could return it there. I bought it in Hackensack in 2011, the sister dealership, who now only does used vehicles. I went to Hackensack NJ and because I screamed and yelled, they took the car in. About 2 months later, I receive a call that they are putting my account in collections; now I was receiving calls all along about my monthly lease fees. However, I just kept telling them the car was returned in January of 2014. I even faxed over the paper showing I returned it. When they called 2 months later, I finally had enough and asked to speak to someone over them. There is no one. I have made phone calls, threatened the company with a lawsuit, media, exposure - they did not care. Finally, someone caring enough called the dealership in NJ and got everything straightened out. I told them since they ruined my credit, my score was 750 and now it is 62. I wanted them to wipe the slate clean for my disposition fee. They agreed, as they didnt want me to sue or go to the police to fill out papers about the fraud. They just committed in saying my car was not on the lot.Six months later, they are still saying I owe them money. They want $379 as they cant wipe out the disposition fee, the other fees for a scratch on the wheel cover, and 90 miles over my contracted mileage, they would waive. I explained the circumstances, and how I was told it would be forgiven because of the damage they had caused me. However, it fell on deaf ears. So now not only is a collection agency calling me regularly, but now I owe money I didnt owe before. I have tried feverishly to call Nissan. I tried corporate. I have left messages. I have called their consumer affairs department. I have called the leasing department. I had a very nice woman on the phone who put me through to corporate again, only to get a message stating to leave your name and number. Well, I have left my name and number about 30 times, starting about 4 months ago; still no answer. Please let everyone know to stay away from Nissan products. They are the most horrible company around. I am now the proud owner of a Honda, and they are fantastic. Their company truly cares. I have had not one single problem. I owned Nissans since 1993 and it was nothing but problems with their lock box and not getting payments and their warranties and now them losing my car. I just need to speak with their CEO to tell him what I think of Nissan, and how I want him to rectify this mess I am in. Imagine working so hard on keeping your credit clean. Nissan comes along and shots it down.

Impossible to make a payment over phone without automated system asking you a Thousand questions. They call you 10 times a week to verify a payment coming. Nissan Corporation keeps you on hold for 10-20 minutes. Some get cocky when you are being polite and asking questions. They hang up on you or route you to the wrong people.

Dont take it! Bad customer service, broken web, incompetent employees, managers that are quitting and credit department with its own world. LIARS AND RUDE TO CUSTOMERS. I had a car loan with Nissan going directly from the bank. (Draft) 2012-2017. In the year 2015 Nissan changed the rules that the last payment must be paid hard check not directly from the bank as draft. Nissan never informed existing customers about it (me being one of them) and this is common knowledge when you call Nissan customer service - they know they did not tell existing customers. Nissan did not contact me until the payment was already 30 days late. Manager at the time swore up and down this will not be sent to creditors as it was not my mistake and because they did not contact me - they had issues with new web that was put in place in 2015 (also known to all of them). That manager left a note in my account, as that I did not know my last payment must be done by physical check. However, Nissan still reported me to creditors as they dont read managers notes and dont care that this is their mistake. I was never late in my life. My credit score dropped from 850 to 698. There is nothing else bad on my credit, I paid for the report. Nissan credit services refuse to send a note to creditors, but when managers answer the phone, they tell me it will be ok and they stand by their mistakes. Because of their disconnect with credit department my life is ruined. I have never made a mistake in my life. I lived by the rules for 22 years building my credit score and perfect history. None of the higher ups offered to fix this mistake for me. It takes one letter to creditors to get my life back.

Called Nissan customer affairs, opened a case about my Nissan Rogue. My transmission went out on the freeway, had it towed to a transmission shop to have it looked at and repaired at A+ transmission- a national known place. Nissan told me they will not pay the shop nor reimburse me. I have always been a Nissan customer. I have always told everyone Nissan was the way to go when buying a car. Now the hell with that. I telling everyone go Honda or some different other than Nissan. Nissan are piecce of ** cars. Calling opening a case is a waste of time and effort. If anyone has a Nissan trade before anything goes wrong.

We purchased a luxury vehicle through NMAC for the past year and they are terrible. I have been paying the same price for 2 years with no drop in payment. When I asked about it they fixed it. The next month I was late with a payment and it went back to the previous price with no explanation. I spoke with a so called supervisor, to which I was told it went back to that price because I miss a payment. That makes no sense. They have held my payment and also lost my payments and also applied my payment to someone elses account. We recently moved and needed them to send the title to the new state so we could register our car. Problem this was after calling her every few days to see where it was. This left us with an unregistered vehicle for 10 days. I called back and then I was told that they will not send the copy of the title until the payment is made. They should have said this from the start when I contacted them, 10 days ago. Was told that all the fax machine in the company were down after I wanted to speak to a manager about the rep lying about the fax. But I had my friend at the dealer send a fax and they received it. In summary--THEY HAVE LOST EVERYTHING I HAVE SENT THEM, and it is apparently not their problem.After changing my address with them 4 times over the phone it was never updated, until 2 months later. Now Im still waiting after another 6 weeks and speaking with 13 different people for the title to be sent. Will never ever deal with this company again!!

I purchased a 2013 Nissan Rogue. Brand new. Have no problems until this week. The car wouldnt crank. Replaced battery works fine. Now the radio wont work. Speakers just went out. All the sudden a burst of smoke came from the vents that smelled like burning wiring. Called Nissan my warranty is out. Seen on edmunds.com that a recall is in place as of Jan 28th 2015 but hasnt been mentioned yet. The wiring harness is shorting out and can cause the car to catch fire. And nothing can be done unless I pocket out the 2,000 + grand to get it fixed. You pay 25,000 for a brand new safe car to drive your children around in and this is the repayment. I will never do business with Nissan again.

Bought car brand new. Nissan knew these transmissions were bad and never notified customers. I am now 128,000 miles (8,000 over warranty) and they will not help me pay for a $3,000 transmission. They sold a bad product and will not make it good. Will never darken the door of another Nissan Dealership.

I have 2012 Sentra that just failed transmission. The cost of repair - $4K. When buying this car I had no idea 8 years is its lifespan. They KNOW about this problem and extended warranty for 2003-2010 models but not later models. Nissan said they fixed the problem. THEY LIED. Now the only way to me to do it is a lawsuit. There was a lawsuit filed and settled. PLEASE READ about it before buying Nissan. I wish I had. You can find a lot of good reviews online - dont believe it, it is from people who just bought it or from dealers. Mine is a real story how reliable Nissans are after 8 years. You need to spend not $500 or $600 on minor repair of older car, youll need $4K. We have 2 Nissans. Guess where I am going for my new car? Anywhere but Nissan.

While driving down the highway, a tire started to deflate. I called the dealership and let them know it was deflating for unknown reasons and they said even though I hadnt purchased the tire warranty that they would patch it and I would have no issues. So I brought it in and with one look they said they wouldnt patch it and I had to buy a replacement because it showed wear on the sidewall. Which it didnt have wear, the dirt was just not as noticeable after being almost flat for an eighth of a mile until I could pull off the highway to put the donut on. It cost me $290, as the rest of the vehicle is under warranty I didnt want to risk any interference of that by having 3rd party work done on it. But even under manufacturers standards it is covered since the tread wear is 1/32 off of brand new and there was only 8000 miles on the car. Their consumer affairs dept. called me back and basically said since I didnt pay extra for a warranty on the tires of the brand new vehicle that there was nothing they would do. But yet the tire they put on to replace automatically had a warranty. Am I the only one baffled by this logic? I will never buy another Nissan ever. They are rude and condescending and awful at listening and helping the people paying for their salary.

I am so shocked as suddenly at the end of my term of financing with Nissan financing when I called them as a payment of 375.00 had not been taken from my account at christmas. I have had the lease/financing with them for over four years now. Then they suddenly mentioned in passing that I had maybe 7 or 8 NSF FEES on a past due account!! I said that I had never heard of this before and if so why had someone not/never contacted me by phone, email or letter to inform me of this. I have had no knowledge of this. Why did they not contact me prior. This is not reflected in my bank statements or monthly online statements. If it is a bank error I still require some proof or a letter or statement from them they will not give it. I have always received my mail from them before!! Now all I get is calls and threats form them BUT as I have asked repeatedly for a statement of bill or something on paper regards this.They say they sent it. I have received nothing and how can I pay fees. I have never been informed of fees, not missed payments. I have no missed payment except for the one they did not take out at christmas. I have written them and sent an express mail to them requesting the letter and Proof. I mean they could make up anything they want. I am really feeling pressured to pay as they mentioned they can come after my vehicle but I am not sure how to proceed. Can you please please advise me on this matter.

I purchased a NISSAN Altima and took a loan with Nissan motor. That was the worst mistake of my life. I had my system on auto pay with my bank using e-bill. One day their e-bill stopped hitting my auto-pay and they made me default on the loan for 30 days. It has spoiled my credit history. When I try to contact them and explain it, they don’t respond, don’t care and don’t even want to find out what had been wrong with their IT systems. Worst company do deal with. Better avoid it.

I purchased a 2013 Nissan Sentra SR only 8 months ago with 80,000 miles! After leaving the dealership (hrs after) I had contacted the manager to inform her that I felt as if there was a problem with the transmission because of the problems I was experiencing, the car was revving very high while in park or stopped and jerking. It almost felt as if I was driving a standard and taking off from a stop sign in 2nd gear! This is what my car feels like taking off after every stop I make! I have a ton of text messages between the manager and I about this problem. She somehow made a way to make ME feel like I had been driving the car a certain way or that I just hadnt had any experience driving new cars. This was the response I got for about 90 days until my warranty was up!I have now only had my car for 8 months and with only 93,000 miles and 3 years old, I am being told my transmission is GONE and this is going to cost me $3,200! PLEASE TELL ME HOW THIS IS POSSIBLE FOR A 3 YEAR OLD CAR!? I still owe $11,000 on this vehicle! And while paying family and friends and taxis to get myself and my 2 infant children to and from work, school and daycare, I am now struggling to make my monthly payments because at this point, I cannot afford to mess up my credit! I dont know what to do!! And after reading all of these complaints I feel absolutely taken advantage of, and absolutely no hope for nissan! If you cant stand behind your vehicles then you should not be selling them! I am literally crying reading all of these complaints! It has definitely hit me that I am totally screwed!!!

We bought a 2013 Nissan Pathfinder on January 1st, 2014. It was brand new and had been driven, but you could see that the sunroof had something wrong with it because there were water stains on the inside and since it was the panoramic sunroof that does not open, there was definitely an issue with it. The dealership assured us that they would fix it before we drove it off the lot. We trusted that when we finally were able to take it home that it was fixed right and would last. Fast forward 5 years and now it is rusting all around the sunroof and we have been told that the entire roof needs to be replaced. This is a 5 year old vehicle that has no rust anywhere else and has been garage kept for the majority of the time we have owned it. I spoke to Nissan consumer affairs and after going through all their hoops for a diagnostic, they informed me today that they would not be financially assisting me in fixing an issue that is clearly their fault. It may have taken five years to surface but I should not have to pay almost half of what the vehicle is worth to fix a rust issue that was caused by their repair job. Its a disgrace and although this is my fourth Nissan and I have been happy with this Pathfinder I will never buy another Nissan. I cannot believe how they treat their customers when there is a problem. They are awful. Stay away!

My 2009 Nissan Versa has been a mechanically sound vehicle so far. My complaint has to do with the door locks. First, it was my hatchback. Couldnt open it from the outside. It is quite a task to have to climb in the back seat, reach over and manually open the rear hatch. I take my car to the dealer and I am told it is the door actuator, in other words, the electronic component that makes the door open. This was by no means an inexpensive repair. $327.00 to be exact - that was January. July comes around and my little Nissan Versa has 73,000 well maintained miles on it. Click, click. Oh NO! Now my passenger door on drivers side will not open, not even from the inside (thats safe). Once again, here I go to the dealer. Yes maam, it is the door actuator again... cheap ** parts. This time it was $522.00. The service rep had called to tell me that the mechanic may have to break the door panel because he couldnt open the door from the inside. I replied, Isnt he a certified Nissan mechanic, and he assured me he was. I told him if he broke it he was going to pay for it. Thats why I took it to the dealer (West Covina) so this wouldnt happen. The mechanic was able to get the door panel off without breaking it. I wonder if Nissan thinks that these problems with door actuators are a safety hazard as well as an expensive burden on its customers. I understand that these components will go out at some point in time but my car is only 5 yrs old. Nissan, you really should take a look at these parts. They are dangerous, cheap, and a financial burden on your customers... If I wasnt through paying for my car, I would trade it in, not for a Nissan.

I bought a 2018 Altima with 40000 mi on it. Just rolled 87000mi and the CVT (transmission) failed. Spoke with Nissan consumer affairs and after they acknowledged issues with the CVT in specified models including Altimas they refused to even partially offset the cost 4000.00 to replace the CVT due to it exceeding the 60000mi warranty.. BUY AMERICAN. At least then you have the protection of a 100000mi warranty...

She easy to handle and the safety features are wonderful. And on top of that she great on gas and a smart car. Not to mention stylish. She has skid control. Everything is on your steering column full of safety features. You never have to take your hands off the steering. Equipped with backup view.

Having CVT issues with a 2012 Nissan Rogue that is still under warranty. Called the dealer to schedule an appointment and was told that it will cost me $92 to have it inspected. What good is a warranty if you have to pay for something that is under warranty?

2 problems I am having with this car....1.) I will be driving down a freeway for about 20 minutes.... Go to get off freeway and stop at a light.... Wait for light to change and car will not go over 2-3 mph for about 30-45 seconds then all of a sudden jumps up to 15 mph from my foot being on the gas pedal which has almost caused a few car accidents. 2.) I recently moved to California from Arizona and on my trips back and forth, the car after an hour of driving will all of a sudden slow down from 80 mph to 35-45 mph in a 75 mph speed zone. Happens going up hills even the slightest incline in the road and once you go down hill it will slowly start to speed up.I drive around with 2 children in the car ages 4 and 5.... This is so beyond dangerous and blows my mind that Nissan will not do ** about it. I have taken it to Nissan dealerships, mechanics and everyone says... I dont know what it is. I even took my iPad in showing a YouTube video of a gentleman that was driving having the same problem!!! And they still said, I dont know. I am beyond pissed and want a class action lawsuit against Nissan for having defaulted vehicles out there and not doing anything about it. Go online and its page after page of people having the same issue. Nissan get off your lazy ass and fix this problem!!

I purchased a car from Nissan for my son so that he could get to school safely. We test drove the car together (fully loaded with GPS sirius XM). After we completed the details of the car purchase, my son got the car and drove off. I made the fatal mistake of trusting the salesman. I did not realize the mistake until I asked to borrow my sons car. BLUF, I contacted, Nissan the internet manager called, recorded our conversation and she kept pausing in 5 min intervals as if she were thinking of how to find words to tell me I had the right car. She asked if I came in on the 16K special, I said no, I thought I was getting the car that had sirius XM and GPS. So then she tells me my salesman was out of the country and then she said another far fetch explanation. I contacted Nissan Corp and was assigned a case # so Heidi calls me every 3 days while I am at work or when she is about to leave for the day to check the block to ask if the manager of Bowie Nissan has contacted me. I returned her call and left a message asking to receive an email and she said she is unable to write an email. I was very specific in a detail letter and she leaves a message to say to call her if I have concerns. I will never refer my friends to Bowie Nissan and yes I have many friends who are in need a car including my daughter. I will refer then to Acura, Acura does not rip off its customers. The financial advisor lied initially to me about qualifying for a higher loan and I have excellent credit. The bank gave me a much better loan than Nissan tried to offer for less years. I have seen cars that are clearly marked Altima 2.5S. The paperwork noting what is attached to the vehicle also coincides to read Altima 2.5S. My sons car says ALTIMA S and his paperwork says ALTIMA 2.5S. The fair thing for Nissan to do would be to add the features that we paid for. We have paperwork that clearly says 2.5S

After reading so many bad reviews about Nissan Cars I thought I would weigh in. I owned a 2001 Nissan Altima 213,000 miles no major problems. Never changed anything major on this car. Its whole life oil every 3,000 and brakes. Drove this car to the Crusher in 2017 just for its age and bad sensor costing too much for the value of the car. I owned a 2005 Nissan Maxima SL 233,000 miles the transmission finally went. Engine is still strong. I only changed the 3 Timing chains at 160,000. Other than that I never changed anything major on this car. Its whole life oil every 3,000 and brakes. Got rid of this one because the transmission outweighs the cost of the car.I own a 2007 Nissan Altima S with about 80,000 miles on it and it still runs and drives well. The only thing I could say is it burns about a quart of oil in between oil changes. But is still very reliable. My next purchase is a 2010 SV Premium Maxima with 98,000 miles on it. And I have no problem with getting a Nissan with this mileage, because with proper care they will last well above 200,000 miles.

I worked for a Nissan Dealer for 3 weeks, so I could find out why the cars had lost the great reputation of the 280ZX, and why most people hated the dealers. I sold my shop and moved to Florida to find out what was the problem. They only paid 30% of the labor fee to a mechanic if it is warranty. If it was warranty work and good mechanics did it, they would have quit if it was warranty. Mostly new bad mechanics, with no customers, got the warranty work and oil changes. They would change the oil with recycled oil on hot motors, thus spilling it all over the trans, causing warranty work for leaks all over. They paid me $75.00 to replace a rear main engine seal that was dry as a bone, oil was all over the trans, because of boys changing oil. I only use Fully Synthetic German 20w 60w LIQUI MOLY oil. Back in 2000 a cheap $20.00 oil change at Nissan was recycled oils, garbage. They did not care about customers. I still hear from my customers back home in Louisville and they miss me. I took good care of them from a wreck to a clutch, and when the Dealer told them they could not fix it, I had like new used parts and would have it going in one date with a year or more warranty for 1/5th the cost. I drive a Lincoln Towncar now and a BMW Z4, cause BMW charges much more, not a better vehicle, 240Z easiest car to work on.

I was really concerned after reading reviews online. I mailed my payoff and it did not show up online for the first week. I called customer service. The rep was very nice and very reassuring telling me it usually takes 2 weeks to process and that the title can take approximately 45 days. True to her word, the payment was posted during the second week. The pleasant surprise was that I received the title the following week.

There are 76,000 miles on my Nissan Xterra. While attempting to pull out onto a roadway my vehicle lost power and would not accelerate to a normal speed. So thankful I was not in heavy traffic. After having two different local repair shops assess the vehicle, I found that Nissan used faulty radiators on certain year models that allowed fluid to leak into the transmission and destroy it. I contacted Nissan and ConsumerAffairs didnt think I had wasted enough of my time and money and told me to take it to a certified Nissan shop for a diagnosis before they would even consider helping... so I did. After waiting another week or two, they finally called me back to say they could not help because the vehicle was out of warranty. I pointed out that my vehicle only has 76,000 miles and the transmission issue was caused by an issue Nissan was well aware of (but had not recalled the vehicles to fix the issue). That didnt seem to matter. THE VERY LEAST THAT NISSAN SHOULD DO IS OFFER A DISCOUNTED PRICE ON A NEW TRANSMISSION. I will NEVER buy another Nissan.

This is the best car brand for me and my family and I really like the radio system that came with it. The heat works great and the sound system is amazing also. The car drives good enough and any vehicle that runs works for me.

I purchased a pre-owned 2012 Nissan Rogue with 25,000 miles January 2013. I have regular scheduled maintenance performed and take pride in the care of my vehicle. This past weekend, 5-14, I had planned a visit to Sarasota to my daughters house but had to replace my alternator and it took a few days to receive the part in so I postponed my trip until the following weekend. I had made it almost to Tampa from Atlanta and I noticed my car was losing power. I could not get it to go over 65 miles per hour. It was also whining. I called the shop that replaced alternator and described what I was experiencing. The mechanic suggest I get off the Interstate and have the computer hooked up to see if it was reading any codes and if not, to get to a Nissan dealership, which I did in Wesley Chapel, FL. After two hours, I was told by my service advisor Naco that he had good news and bad news. The good news was it wasnt going to cost me a penny and the bad news was my transmission had gone out. The car had 61,000 miles on it. I had just turned over the warranty period on my way to Florida. I was traveling alone and 9 hours from my home. I was already upset and nervous as I had just spent $600 on a new alternator before I left. He told me not to cry that it wasnt costing me anything. They were going to put me in another Rogue and send me on my way to visit my daughter and my car would be repaired when I headed back to Atlanta on Monday. My car was loaded with stuff for my daughters new house and he told me that he would get some of his guys to help unload my car and load the loaner. Nissan was replacing my transmission. When I asked why, I was told that they had some problems with that year and model transmissions. The service manager, Joey, was very comforting and couldnt understand why I was still crying (overwhelming)!!!! In about an hour later, as I was getting ready to leave, Naco came to me and said Sorry, Nissan isnt going to pay for transmission because I was 1000 miles over warranty. The loaner now became a rental. He said I was looking at $3600 to replace the transmission. I told him I didnt have $3600 to replace transmission and I shouldnt be replacing the transmission with only the mileage I had on the car.Who does that? Who tells you Nissan is paying and an hour later, tells you they dropped me. Never once was I told I should call Consumer Affairs but he and his staff were making calls on my behalf. Again, I became upset and was in total shock. When I asked why they dropped me, he said that I was out of warranty! 1000 miles and 1/2 of those were on this trip! After verifying that I maintained my vehicle (they called the service center and had my records sent to them), they came back and said I didnt service my car at a Nissan dealership so there was nothing they could do???????? I was in total shock! After another two hours, the service manager offered me a wholesale price of $2850. Still in disbelief, I told them I would have to make some calls to my family for help that I didnt have the money. After leaving in the rental car, I called the dealership where my car was purchased and was told by that service manager that I needed to be calling consumer affairs and open a case number to review my case for assistance. So I did, only to be denied any assistance at all. When I asked to take case a step further, I was told it would be 24-48 hours before anyone would call me back. I begged her (Keona) to forego the 24 to 48 hour period as I am stranded on the side of the road 9 hours from my home. All this to no avail!!! My whole visit to my daughters house was stressful as I was concerned how I was getting home. To be told Nissan was taking care of me and then Sorry, we are not!!! Again, who does that?

As a new Nissan owner, I had always been told what great, reliable cars these were. Well, I am glad that I am leasing my car, and didnt buy it outright. I havent ever had a new car with problems. And saying that, I have owned both domestic and foreign. I have had problems with my transmission, suspension, and taking the car out of park since the first week of ownership. Had I known about the CVT belt problem with the transmission, I would have gone with my first choice in cars. The upside is that the dealership at Cool Springs, and Murfreesboro TN are about as nice as a person could ask for.

There is no doubt in my mind that Nissans consumer affairs department has the worst customer service that I have ever experienced. The lack of concern regarding the safety issues that I am having with my 2013 Nissan Altima (i.e., blind spot warning system, voice activation to use phone, updates and use of navigation system) and the disrespectful and belligerent way that I have felt that Nissans consumer affairs department has acted toward me will cause me to never want to purchase another Nissan.I upgraded from a 2001 Maxima to a new 2013 Altima for its safety features. Many of those safety features have not worked properly since the day I took delivery of the car. I have told my local dealership about issues that I am having when I have brought the car to them for regular oil changes. It appears that they have failed to document my issues. I am waiting for the dealership where I purchased the car/have it regularly serviced, to do something about my issues. Hopefully, the dealership can restore my trust in Nissan and resolve the safety issues with my car.I write this review so hopefully Nissan consumer affairs department learns from my experience. I also want to advise others to be certain to tell your Nissan service department about EVERY issue you are having with your car no matter how insignificant it may seem. Plus, be certain that the service department has documented every issue and that YOU SEE IT IN WRITING. I conclude by saying, I am not certain that Nissans consumer affairs department is there to help you as a consumer.

I got my Juke last year. It doesnt even have enough miles on it to have the first oil change. The air conditioner was making a bad noise so I took it to Mobile Nissan this morning. The first young man that came out to help me was very polite and agreed that the air conditioner sounded bad but he told me he would have to let his manager look at it. His manager came out, never acknowledged me, got in the car, fooled with the switches and sat there! So I asked, What do you think is wrong with it? He said, You have LEAVES in it!!!! I said, Leaves? He said, Yes, I can hear them. So I said, So you when you get them out, everything will be ok? He said, Yes BUT thats not covered under warranty and its an hour and a half labor. When we break it down, we wont put it back together until you pay the bill! He was extremely rude and unprofessional. I asked him how the leaves could have gotten in there and he just turned the knob and said, Thru the intake? I said I had never heard of anything like that and asked if he could show me how to get to it and he said NO! I said, Well it sounds like a bad design so it should be covered under warranty because I eke this car under a carport. He just walked off so I told him I would call Nissan and file a complaint with them. He said I could do whatever I wanted to do! I got this car because Im disabled and on social security. I needed something reliable that I wouldnt have to put money into. Now I have a nasty dealership to deal with.

I turned in a 3 year leased 2015 Nissan and purchased a 2017 Nissan Altima on November 30, 2017. I only had one car in my possession. My automatic payment from my bank did not get stopped in time for two payments which both went to the leased car, which I had turned in. When I found out what happened in January (when I would normally make my first car payment on a new car) I went straight to the dealership and we both called numerous times about the over-payment. On January 22, 2018 I decided to make a second payment to protect my good credit. All they had to do was to transfer my funds to the new car. They said they would but they did not. I had an executive lease on the car (I highly recommend this) so I did not owe anything for any damage to the lease. I received a letter from Nissan Motor Acceptance telling me not to make a payment in February (because they were holding $1047) so I did not make Februarys payment, In March I made my regular payment for the new 2017 Nissan and realized they never transferred the funds to the right car in February! So, on March 7th I made two more car payments, again to protect my good credit (did I mention I received a letter that threatened to take back the car during this fiasco?). So, I paid March on time and did not pay Februarys payment because they said they would transfer the funds, but they did not. Late in March I received a check for over all the money they owed me. That was three months of my wasted time and after all that, they still ruined my I credit saying I was 30 days late in February and 60 days late in March!! Worst of all I contacted the 3 credit bureaus with the letter from Nissan saying not to pay in February and the check for over $1047 with an apology letter in March, but Nissan is refusing to allow my credit to be restored!! Ive lost out on a 0 interest credit card and have been denied credit due to this and my credit score has dropped from 733 to 705. It is now ten months later and I am still working on repairing the damage they have done!!

Purchase two brand new Nissans back in 2013, a Nissan Pulsar and Nissan Qashqai, both with CVTs. Our Nissan Pulsar blew its transmission at 30,000 KLMS. Our Nissan Qashqai has blown 2 transmissions and now on its third, car has only done 75,000 KLMS! These transmissions are absolutely and utterly unreliable and I will (a) never purchase a Nissan vehicle and (b) never a vehicle with a CVT Transmission. On top of this here in Australia we dont get the 10 year warranty or any other transmission warranty on top of our standard vehicle warranty. At least you guys in the US get an additional warranty but from the reviews online its only a security blanket, it doesnt solve the problems at hand with these transmissions. Dont buy a Nissan vehicle! Their techs are utterly useless and they do not stand behind their product!

Having owned Lexuses for years, I recently purchased a New 2013 Nissan Altima S, with 18 miles on it for my daughter to take to college. She drove the car home when the MIL light went on. I notified Carriage Nissan in Gainesville Georgia and was told it must be a loose gas cap. I was told to continue to drive the car. After 1 week and 700 miles, I took the car in for service and was told I need a new transmission.I contacted Nissan Consumer affairs and stated my displeasure and asked specifically that the car be replaced. After about 15 days, I was notified by Nissan that they would extend the car warranty to 8 years/120k miles with a gold preferred package and Oil/ Gas/Tire rotation service package for 2 years. It was more or less a take it or leave it proposition. I took the package and will pay $50 to transfer it to a new owner since I will be putting the car up for sale.I will never recommend or purchase another Nissan product again

Like everyone elses bad experience mine is no different. There is documented evidence that Nissans have a design flaw with the transmission that is very expensive to repair and is dangerous to the consumer because there is no warning and the radiator, coolant fluid and transmission fails causing internal problems. I have a 2006 Pathfinder and had always maintained my vehicle at the Nissan dealership, which is documented. I was driving 3 hours from home when check engine light came on. I continued to drive to the next available Nissan dealership where my vehicle, when acceleration became difficult and the vehicle, simply stopped and began smoking. They told me it would cost $8600 to fix. The value of the car was, before this was $7500. I was forced to rent a car in order to get home. I contacted Nissan Consumer Complaint and was given a complaint claim number and thought something would be done... Nothing. The claim representative just told me he was sorry but they could not help me. His response was scripted. How can these people get away with putting peoples lives in danger? I contacted the Manager of the service Department where my vehicle is currently located. He returned my car and indicated that the cause of my vehicle failing was due to the radiator, coolant fluids, and transmission failing. I plan on filing a lawsuit because this is insane for a dealership not to make a consumer aware of a major problem like this.

I purchased a 2012 Nissan Sentra 2 years ago and I didnt mind the high interest rate and payments because I thought Nissan made reliable vehicles. WRONG. My transmission now needs to be replaced at 85k miles! Not okay! Id chalk it up to bad luck if it were just me having this issue but Ive found countless reviews complaining of the same issue with the CVT transmissions in all Nissan models. Nissan doubled the warranty on the older models due to a lawsuit for their cheap faulty transmission, you think theyd resolve the issue but NOPE! The repairs are going to cost me $3400 and Nissan refuses to help. Awful cars and awful service. If its not too late, do NOT buy Nissan. Look into Hondas or Toyotas. Ill never buy another Nissan again.

I leased a 2014 Nissan Maxima in June 2014. The automobile has only 18,000 miles on it. In the last 40 days, it has been in the shop 4 times. First time, the servicing dealer said it was an O2 sensor. Second time, I was told it was the REAR-END O2 sensor. Third time, they kept the car 5 days and couldnt find the problem, so they replaced the wiring harness. Fourth time, the gauge cluster (display) went completely black, and when I took it in to get it fixed, rotate tires and change my oil, they found a front axle leaking oil. I talked to my servicing dealer about trading out of the lease, and they told me the value of the vehicle had dropped in HALF in ONE year, leaving me with no option to trade out. I then contacted Nissan Consumer Affairs to discuss being released from my lease. They drug the process out over a month, hoping I would go away. I continued to pursue them via daily telephone calls. They sporadically returned my calls, using my cell phone, rather than my preferred number at work, thus avoiding direct contact with me. They had indicated they were reviewing my complaint and would have a response by Monday. They notified me today they are only willing to provide me a two-year maintenance plan, but nothing further. THIS CAR IS A LEMON. I recommend NO ONE purchase a new Nissan with this buy the car, but forget servicing the customer after the sale attitude. I have always been a fan of Nissan - purchased many vehicles in the past, and strongly recommended their product to many of my friends. I am sorry to say I have lost all confidence and URGE anyone to live under the BUYER BEWARE philosophy.

My 2005 Honda Accord rock solid. 200k miles. Bought several Nissans but had repairs. My older son 2011 Nissan Altima coupe cat converter failed at 50k miles. $800! My younger sons 2009 Altima steering ignition failed. $750! A/C failed. $850! (@90k miles). I wrote to their customer service. They gave me a reference number. Thats it! No action, nothing! It is a miracle wifes 2010 Rogue is still working ok (95k). Maybe it was built on a Wednesday! Never Nissan again! I would advise people to buy Honda or Toyota even though a little more expensive!

I leased a new car from Advantage Nissan, located on Old Country Road in Westbury, NY, which I later found out was in an accident and was repaired poorly. I asked the manager of the dealership to replace the fender which he agreed to do and gave me the number of his collision shop. When I called the shop they were rude and unhelpful. I sent a certified letter to the manager and told him I wanted to have the repair done at my collision shop, however, that was 3 weeks ago and I received no response.

My name is Tommy ** with Pro Parts Center. We have be purchasing fleet of NV2500 vans from Central Houston Nissan past couple of years. We have about 12 NV2500 in our fleet. Every single one of the van have had warranty issues with catalytic converter and fuel pumps. I am amazed how Nissan has not issued a recall on this yet. For the most part Central Nissan has taken care of my warranty issues until today. This NV van had 60K miles and I was told by service adviser Anthony that its out of warranty since the catalytic converter has a 50K mile warranty. I explained to him all my other van had the same issues. He advised me the cost will be around $3500 for repairs. Knowing this is an ongoing issue with these vans I wondered why wouldnt NISSAN warranty this one on good faith.Anthony suggested that if I had done their recommended fuel service then this wouldnt have happened. (This angered me more than the $3500 bill.) I told him I even had brought the same vehicle in around 30K miles and had service adviser David ** check on the same issues. He assured me nothing was wrong with this one and noted on my account if the issue arise after warranty that he would take care of it. After I complained and told them the situation was documented in my account prior to the expiration of my warranty, they offered to pay 80% of the cost to repair. I dont understand that if they admit guilt and will pay 80%, why dont they pay the entire balance. This is obviously a defect and should be a nationwide recall. But instead of taking ownership of the problem, Nissan tries to pass the cost to consumers. THIS SHOULD NOT BE TOLERATED. I will continue to send this message to anyone in Nissan that will take my concern seriously. This will be posted to all Nissan social media account until I get a response. This is terrible service especially to a customer that has a fleet of Nissan vehicles. I WILL NEVER BUY ANOTHER NISSAN AGAIN!

This is Surya. Experienced Nissan Versa for the first time and it was an horrible situation to drive on the interstate which is very uncomfortable. The pick up is not good and the transmission is BAD that you can feel like jumping when gears changes even though its a automatic transmission. If you are driving in a hot sunny day forget about air conditioning, because it doesnt work even if you switch to high mode. Finally I had a real bad experience in Nissan Versa because of Hertz (Car Rental).

I bought my 2015 Versa - not happy. They screw me with warranties and the car is just the basic. When I fought them to cancel them I still owed a lot for this car. Not worth it... so dont buy this car... Then I got hit from the back and front within 4 month of getting my car so I decided to take in the dealer collision shop here in Katy TX Mossy Nissan. I had a bad experience. They did not do a good job. Never take your car in this shop. Everything was bad. For them to be a dealer they should have better bodyman and painters. How we found out? I got hit again so they had to take the bumper off and found the bumper had glue to hold it on. What kind of ** was that so people please check the work. I will never take it in the dealer or buy another Nissan cars. And the people there are so rude. When they did the problem they dont want to talk to you, so dont go to Mossy Nissan Collision in Katy TX. They do poor quality work. They need to fire all who do ** work. And also the manager that lets these car pass, his name is Matt ** # 281 496 2200.

The salesman troy said my credit wasnt good, only qualified for the Nissan Rogue, I could get refinanced in 3 months to lower my payment. The finance guy ran my credit 15 times without my permission and he wont remove the it by calling the credit bureaus. He had me sign the papers for a lender only to call me a week later and say the deal fell thru. Come back in and resign. When I refused and said I wanted to cancel the deal, he became loud and disgruntled. He said, You cant change your mind and we already sold your vehicle. I tried to refinance 3 months later and was told by the lender they dont do refinance on their loans. Now I am stuck with a high payment.

At 113,000 needed new transmission. After 18,000 heard same high whining noise after driving for 30 minutes. Said was transmission - gave me a new one. Its been 5,000 miles - same thing - and now say I need a transmission cooler kit which isnt covered under my transmission warranty. Will cost $1800. My question is how come when I got 2 new transmissions, the noise went away. If this was the original noise, how come it goes away after new transmission? The dealer and corp cant answer that. I believe wrong diagnosis and it is the transmission. I wont add $1800 to a used car without knowing thats the problem for sure. It may be the problem. Like I said every time I got a new transmission, it never made any noise. Only later after certain miles put on it. I will never buy a Nissan again and my family who owns will not either.

I am really disappointed with AV Nissan. I purchased a Brand New Vehicle. It was a, too good to be true offer when purchasing my car. The problem started when my passenger side door wouldnt fully close unless you slammed the door close. I took it in for service, 3 days after purchasing the vehicle. The service Rep came out and told me just slam the door. Its not a big issue. Me being me I thought small issue. What the heck, I let that slide. A year after having the car, I took it in for service because the car was giving me problems. Service inspected my car and said it was the transmission. Okay... Luckily it was still under warranty so they repaired the problem. What Im concerned is, how does a brand new vehicle, need a new transmission after a year. Anyway, my vehicle has been a headache! I mean problem after problem and here I am again with my vehicle that only has 67,000 miles needing a new transmission.I found it a little skeptical, so I took it to universal city Nissan. They couldnt find nothing wrong with my vehicle. The codes that AV Nissan claimed were due to a bad transmission were not coming up. They called AV Nissan to make sure the paper work that was given to me was correct. They said they do not want to change the transmission and charge me because if the problem is not the transmission, well there goes my money. I am very upset. I contacted Nissan Consumer Affairs. I have a case open with them. Nissan consumer affairs agent state they have been trying to reach AV Nissan service manager and there has been no answer since March 07, 2019.Kiana the Nissan consumer affairs agent called me back. She was rude, pretty much told me there was nothing they can do! Kiana did state she’s no mechanic specialist but that universal city Nissan found nothing wrong with the car so to take it back to AV Nissan. Why would I want to take it back to the place I bought the messed up car. I would suggest everyone to take your business with another dealership. Save yourselves the headache! Please read all reviews before making a decision on buying a Car through Nissan.

The reason that I am sending this is because I am very unhappy with the customer that I receive from your location. I had an appointment this morning at 8:30am due to my fan making a noise when I cut the heat on. My car also hesitates sometimes when driving so I was having that checked as well. My boyfriend brought my car to the appointment this morning. He was advised that the blow motor was not covered under the warranty and it will be $59.99 to look at this and an additional $99.95 if the hesitation wasnt my transmission. At this point the service manager Mike gets on the phone with poor customer service and had a major attitude. He states that the blow motor is under warranty but I needed a filter that is recommended every 15,000 miles. Thats fine we got it taken care of. My concerns after they repaired it they left all of the leaves and sticks all over my floor in my car when they repaired this. I am very disappointed in the lack of professionalism and customer service I receive. Not even a year ago I came in because I had a humming noise in my car. When I came in and advised the young lady she was very nasty and rude and told me my warranty was up and I never complained about the noise before (I think her name was Brooke). I get an appointment for the following Monday and sure enough it was my wheel bearing and it was still under warranty. I just feel I receive terrible customer service from this location and it makes me want to go somewhere else. I come here because my job is nearby. I just want a little more empathy and customer service when I come to this location. That is all I am asking. Thank you and have a great day!

Dont Buy A Nissan Vehicle From My Local Dealership. I will only provide one star as there is no Zero that I can provide as a rating. Purchased three Nissan Vehicles from our local dealership. 1st was a 2012 Frontier (SL). Fully certified with less than 6,000 miles in 2015. The following issue came to light AFTER I purchased the truck. Both front and rear bumpers had to be replaced due to damage from the sale person who we found out drove the truck to pull his boat. He off set the bumpers and caused the braces to be pulled down causing the bumpers to pull away from the frame. The brakes were replaced twice at a cost of $680 each time. The initial brake repair was not proper repaired as the dealership used third party parts. Actually told me that and then claim they were Nissan parts - but had faults. Cost me two brake jobs and complete bumper replacements and the story is just starting. When I felt unsafe in the vehicle I was going to sell it back to Nissan. That is when the adjuster informed me that the right side fender has been damaged and repaired. Also the front glass had been replace incorrectly. None of this was on the CARFAX, nor reported to me at the time of sale. Now my wife has a 2017 Nissan Rogue. The vehicle has portions of the front bumper pulling away from the body. The dealership informed me that my wife must have hit a parking block and dragged the frame over the block which has caused damage to the underside of the car. My wife may drive her car less than 3000 a year and SHE did it. No I think when they were preparing the car was sell they hit the lifting rack and caused the damage. The foot lift door doesnt work. No problem the dealership will tell you as they really never work correctly. NICE!I have a 2015 Frontier from the same dealership. I just purchased the vehicle less than one month ago as I need to have a truck. Stupid me - thinking that everything would go well. Fooled me again! Yesterday the truck would not start leaving me well out of my local area. When we tried to replace the battery I found that wires and the battery were so corroded that it needed to replace the wiring and the battery. That was a great cost of funds. What does the 100 point inspect include? So I have been a fool for the third times. This is my fault. But I want everyone to know that you need to find a solid dealership that respect you and values your business.

Amazing when you trust in a brand new car and a reputable name. 3 months ago, we purchased a brand new Nissan Rogue loaded with all the goodies. Then what we thought was a minor Bluetooth/phone problem began. When the person on the other end of the phone talks to the driver (or synced passenger) a nice high pitched whine comes across the phone. This is not heard by the driver connected to the Rogue, this is heard by everyone talking to the driver. A very annoying problem that you would think the dealer and manufacturer would repair or replace. Not, not, not. The normal answers by the dealer - manufacturers problem so start a case. Started a case and Nissan denies the case.Everyone says this has happened before and the engineers are hard at work. WOW So my advice to consumers is to be careful with purchasing a NISSAN vehicle and if you do, check out the hands free phone from both ends. If you hear a high pitched whine - run away. Very sad that this company does not stand behind their products. +$30,000 NEW CAR WITH NO SUPPORT!!!

I own a 2012 Nissan Versa with only 38000.00 miles. The car broke down last week on me while I was driving. I had it towed to the dealership where it is still. There they say they cannot find out what is wrong with it but they too cannot get it to start. When I called them today they are now saying they believe it may be something wrong with the transmission. Thank god I bought an extended warranty on it. I cannot be upset with the service department as so far they have been very nice and I do have a rental car compliments of Nissan. But with this car having less than 40000.00 miles and the transmission going out already that is not a good sign. I love my car but if this is an indication of what is to come I am going to get rid of this car and will not go back to Nissan.

I own three Nissan, two rouge and a Moreno 2011and 2012 and three Infiniti. I recently trade in my other two Nissan rouge and Moreno for two Honda civic because I dont trust Nissan that is last year. I still have one rouge that is payoff. My son love the car, he dont let me sell this one so I keep it. Last week the car wont shift. I take to Nissan dealer, they told me need to replace a piece of part and cost me $618 - of course Im not OK. I told the guy my car 2011 and only have 24,586 miles on it, why happen so fast? Well after he explain everything to me, I paid and got it fix. My three Infiniti is a lease but I do not plan to lease another Inifniti or buy another Nissan.

I bought a brand new 2013 Versa with my hard-earned money. Within the first month, I had to bring it back to the dealer because the lock on the trunk broke and I was locked out of my trunk for three weeks waiting for the right part. My car has already broken down twice due to engine troubles. Thank God, I have the extended warranty. Seven months old and my car is already breaking down!!! Now, I have a rattling sound coming from the engine. I take good care of my car and I change the oil on time. Nissan service dept has been great but at this point, I just want my car to work the way it should!!!

I took my 2008 Nissan Rogue to get new tires. When the tire shop took the old tires off, they discovered that the tire pressure sensors were corroded and loose and couldnt be tightened. Their policy is that they cant replace the tires without replacing the sensors because that would be disabling a safety feature. So, I had them replace the two worst sensors at a cost of $300.00, more than the cost of two tires, and put the new tires on. The other two sensors were corroded also, but they could still be tightened. Upon leaving the store, I went to the Nissan dealer to see if I could get some compensation for this because the car was only 4 years old with 59,000 miles. I was told that I couldnt because the work was done somewhere besides the dealer. I had no choice but to get the work done by the tire shop because they couldnt send the car out the door with the safety feature disabled. Next I went to a Consumer Affairs website and found out that there was a recall on 2008 Nissan Rogues for said tire pressure sensors. The service manager at the Nissan dealer never mentioned this recall. I then called Ken **, the GM at the Nissan dealer, explained the situation and mentioned that I knew about the recall. At this point, he said the recall was VIN specific and that my vehicle was not covered. Obviously, if my vehicle isnt covered, it should be because the problem is the same as the one covered by the recall. Shouldnt I be compensated for the cost of the sensors and have the other two replaced at no cost?

I purchased a 2008 Nissan Rogue in March 2009 with only 9700 miles on it. Within 45 days of purchase, the vehicle needed a CVT replacement. Over the years I continued to experience various issues with the vehicle and found myself visiting the dealership every three months or less. The CVT failed again in April 2014. I was covered by the extended warranty (120,000 mile/10 year) with only 118K on the vehicle. Unfortunately, two years and 15K miles later, the CVT installed in 2014 has also failed and the vehicle needs a third replacement. Nissan said the CVT is covered by a one year/12K mile warranty. Despite knowing the part is defective, Nissan is not stepping up to assist with this most recent failure, not even offering a discount on the service or part to help offset the cost of their faulty part. On top of the poor quality of these CVTs, Nissans customer service is a huge failure. Their consumer affairs representatives do not communicate and then completely blow you off once they have decided to deny your request for assistance or coverage on the faulty part (clearly they do not understand part of their jobs as customer service representatives is providing results and sometimes bad news to customer, not just ignoring them). Nissan closed my case without ever speaking to me regarding the final results of the investigation. I have approached the local dealership directly in an effort to receive a quote for this repair and have been waiting two days for a service rep to call me back with the estimate despite follow calls to inquire on the situation. Nissan has failed on both quality and service.

I bought my 2000 Nissan Maxima new and just after the three-year mark and at about 27,000 miles I got an SES light. I took it to the dealer and they told me all 6 ignition coils needed to be replaced. I was in shock. How can all 6 be bad on a car with only 27,000 miles. I asked if there was a recall or if the parts were defective. All they said was to call Corporate Nissan! When I did I got blown off. They said since my car was past the warranty period they were not responsible for anything. I was out of luck. I said maybe they could make an exception because this was not something that normally happens. They would not budge. I was stuck and what made me really angry was that these parts had to be ordered through the dealer and they were on back order. I tried AutoZone and online but no luck. The parts took about 5 weeks to come in since there was a shortage of these parts. This was very common for this year and model car. I had to rent a car for this period and ended up spending a total of $1600 including the rental car. This was a nightmare I will never forget. A very good example of very poor customer service. Leave your customer stuck and say we cant do anything for because we do not have to. Excellent way to make your customer say I will never buy another Nissan product again. I actually had to call the customer rep because she did not return my call. I left her a message saying thanks for nothing and calling me back like you said you would. It was not her fault but she could have returned my car with courtesy and respect even though there was nothing Nissan would do for me. I really felt that there should have been a recall but they took the cheap way out. Better to lose a few customers than to shell out bucks to help customers with a manufacturer defect. The sad part is that after all that I went through, I still have this car today. It has 172,600 miles and is still running good. Still will not buy another Nissan because of this bad experience. I had to replace 3 O2 sensors, MAF sensor, radiator, alternator, starter, thermostat, front axle, dimmer switch, front struts.

The dashboard started melting earlier this year and has been getting worse. The glare is blinding in the sunlight and other times an inconvenience. The transmission whines after 2 hours of driving in +80 degrees weather. Terrible car all in all, made by a company that wont stand behind their product. Definitely the last Nissan I am going to buy.

I am the original owner of a 2006 Nissan Xterra. On Oct. 25, 2017 I took my Xterra in to be serviced as a preventative measure since I was recently informed of a radiator/transmission problem with the Xterra, Pathfinder and Frontier models 2005-2010. After speaking with my neighbor who also has a 2006 Xterra and replaced his radiator; I decided to have my radiator replaced as well (even though I experienced no problems with it) just so I could prevent any infusion of coolant into the transmission.Much to my surprise Nick called me with the bad news that damage was already done & would cost $6,800 to replace the radiator, transmission and fluids. This also included labor costs. Being fearful of a potential problem I did not want to wait 2 weeks for both the arrival of a new transmission & the mechanics return from vacation; I chose to take the vehicle to another shop. At shop #2 the mechanic informed me there was nothing wrong with the transmission and could not see what the mechanic at Nissan (Greg) claimed to have found; e.g. leakage of coolant and lots of rust in the transmission and on the fluid stick. He did however, find a petroleum based substance in the radiator and was his opinion that oil was placed in the coolant.Upon having the radiator flushed & bypassed from the coolant entering the transmission, replacing the thermostat & radiator cap (due to damage of the rubber seals from the oil) the cost was $677.84 with labor included; an expense I should never have had to endure. On Nov. 8, 2017 I spoke with Jack **, MGR and shared the findings of the 2nd mechanic. In a nutshell he basically told me he could not help me and stood by his mechanic’s findings. He went on to say “Sorry for your loss” and “If the vehicle was running good at this time he recommended that I sell it”. I have always trusted Nissan to provide excellent care and stand by their products. I have had my vehicle serviced only with Nissan for the past 11 yrs; with Montrose Nissan for the past 7 years. I am sorry to say “they have certainly dropped the ball this time” and me being the loyal compliant customer will not be returning from this point on.

I received a call today from a collection agency claiming that I owe $614.20 due to charges for excessive wear and tear on a Nissan that I returned 9 months ago. Mind you, the Maxima that I returned was in mint condition and I leased another Nissan, this time an Altima. I called NMAC today and they claim to have sent me a statement which I never received. That statement was allegedly sent 4 weeks after I returned one vehicle to lease another. The only other correspondence that was made regarding these fraudulent charges was 8 months later from a collection agency!!!! I spoke with about 6 different representatives from NMAC today and received so many contradictory pieces of information. Id like to point out that when the finance manager mistakenly set up my automatic payments for 20 months on my original Nissan for a 36-month lease and the automatic payment ran out, NMAC was quick to call when they didnt receive their payment. I was told today that I wasnt contacted about the most recent charge because it was end of term and NMAC doesnt bother, we just send out one bill and then turn it over to collections.... Really???? This is how they treat current customers? Had I gotten some correspondence and been made aware that I was being unfairly charged for excessive wear and tear attributed to scratches on the rims, I would have at least had some method of recourse. I cannot wait until I make my twelfth payment on this Altima so that I can hopefully buy myself out of this Altima and sever all ties with Nissan and NMAC. This has been the single worst customer service experience of my life!!!! Cant wait to tell Nissan to shove it!!!!!