Based on the horrific service with the representatives for Consumer Affairs, I will not purchase another Nissan as I planned to next year. You call and your rep NEVER picks up phone. Play phone tag for days. Terrible service.

Nissan has the worst customer service. I have been a valuable customer since 2011 and have never missed one payment. I was informed that the company did not receive one of my payments and instead of notifying me, they sent me to creditors. I am convinced someone from the company took that payment and pocketed it. Because of their carelessness, I have been put as delinquent after only missing one payment; and instead of helping to resolve the issue, they said theres nothing they can do! Horrible customer service and bad manager! Nissan needs better employees who know how to interact well with customers, try to find solutions and dont catch attitudes with customers who spend their money in this company. I will never recommend anyone to ever purchase a vehicle with Nissan!

I own a 2005 Armada and the liftgate and rear window has not worked in several years. I thought it was just my SUV. But after reading about others with the same problem, it must be a flaw in the parts. It concerns me because it can become a safety issue. Has anyone looked at a recall on this issue?

Customer service stated that my payment for March 2011 would not be reported late because of the inclement weather which caused a hold-up in receiving mail. My payment for April 2011 was reported as being late as well, but my check was received on time according to customer service. I am seeking for these errors and my credit report to be corrected ASAP.

I am having a bad experience with the 2002 Altima 2.5 engine. I have read several complaints that has the same thing in common. The faulty part that Nissan will not replace is the pre catalytic converter that has caused damage to my engine. This is a very expensive fix. I would like to be reimbursed of my out-of-pocket payments that I had to spend to fix the engine, amounting to $2500. I bought the brand-new car. Ive called Nissan, of course, but they told me that they could not help me.

I have a 2009 Nissan Altima. The car will not go. I almost got hit twice. I took the car to Nissan and had a diagnostic test done for 120.00 dollars for them to tell me there is nothing wrong with my car but when I took it to Kia they did one... They came up with the step motor (778) code. I took it back to Nissan and they said they never heard of that code. They reset my car and drove it, and they said it was fine, but when I drove my car home, check engine light came back on and once again got stuck on a hill. The car would not go and almost got hit again.Nissan does not want to fix this problem or recall this vehicle that they said cant fix if they cant find the problem. Im writing this review to inform others of this problem and to put on record Im getting an attorney to file a class action lawsuit, and to let Nissan know when I end up in a accident and hurt or dead they will have a big lawsuit on their hands. Its going to take for someone to die for Nissan to recall these vehicles and that is sad. I will never buy another Nissan vehicle. I will keep everyone informed on what an attorney has to say so you can get in on this lawsuit. Nissan dont want to take care of this problem. I will.

I dropped off my car Monday, 8/1 Nissan Service Dept. for replacements & repairs that I waited for one month due to my front end collision car accident. I spoke Carrie Service Advisor, Tuesday, 8/2 and she was so nice saying everything is going to be done as we went over the repair list and I told her that I would like to speak to Mark the Tech when I come to pick up my car on Thursday, 8/4. She agreed. I went to the front service desk and asked to speak to Mark. Carrie comes instead with an attitude like what is it. She says he’s helping someone. I told her I would wait for him (My insurance company Hartford paid them to do the repairs and the extension repairs).I had to ask for alignment after they said everything was repaired. So only then did they notice the R/F camber and FRT Cross Camber was damage. Mark told me that he took it out for a ride and he thought it was ok instead of performing an alignment. Back to Carrie, she walked me out to my car and I asked her about the replacement on the driver seat belt which has too much slack and not enough tension. She said they replaced it but it turns out to have the very same problem as when I took it in to be exchanged. Carrie and I both sat in the driver seat and it wouldn’t lock. So Carrie gets a Tech and he sits in the seat and it doesnt work for him either. It wouldnt lock with even a rapid pull, and the new repair order said “new belt works fine” (I don’t think it was replaced – same problem).So the Tech says to me that the original manufacturer belt should never have locked, only the passenger side does for Child Seats (I couldn’t believe he said that to me. No one puts young toddler in passenger seat). Then the Tech says to me, “Believe me if you ever get in another accident the belt will work”. This statement to me is NOT ACCEPTABLE nor does it make me feel any BETTER. Why is it that the passenger seat locks and that was replaced the same time as the drivers seatbelt. So end result is that my seatbelt is no different than when I dropped the car off on Monday, 8/1 to be replaced as promised. I believe Nissan is putting my life in danger. I do not feel protected. The tech said to me that I need to get over the fear from my car accident.I explained to Carrie and the Tech that I don’t feel secure or safe without the seat locking. So Carrie says to me to call 1-800- Nissan. And Carrie and the Tech walked away from my car. As I began to drive off the parking lot with amazement, the Tech ran out with a flyer explaining Seat Belt Function Stationary Check. It reads: Grasp the shoulder webbing and pull forward quickly. The retractor should LOCK and prevent the belt from extending further. And this action new happened.I went home and I called another car dealership and they said it should lock at least when I bend forward. Can you please HELP me - is this a faulty seatbelt and I would just like to talk to the tech Mark who did the work on my car accident. I have some questions & concerns about my alignment. I was to get a 4 wheel full alignment and they did a Thrust Angle Alignment, is that partial or full alignment. I would like a print out of the alignment before and after to see the results. I need to know if my car frame is ok. I asked for copies of the paperwork that I signed and the person at the service desk wouldnt do it me. They gave me the GUEST COPY. I would like copies for my Insurance Records.

I bought a 2015 Nissan Sentra brand new with 0 miles on the odometer (no kidding I test drove it with the shipping packaging still on it). I have had a very good experience with my car. I am posting because I am disturbed by the number of complaints by other owners with similar driveability problems I have had with my car and I got mine resolved with minimal money spent. Here is a list of my problems and resolutions.Had a problem with what I thought was my transmission (I had the same symptom everyone posting here has complained about... power loss, erratic RPM using cruise control, put accelerator to floor but only get minimal speed... etc but it never shut down as I took immediately to my trustworthy dealer Griner Nissan in Valdosta,GA). The problem with my driveability turned out to be a cracked taillight (yes). Nissan uses a drive-by wire system in the throttle body of the engine (older cars used a metal cable to operate the throttle). My car had a hairline crack in the left taillight and water was condensing inside the housing and caused a problem in the wiring on the car. The throttle body to act erratic causing shifting problems and power loss because the throttle is controlled by the engine computer instead of manually by your foot.Dealer replaced my taillight housing assembly under warranty and no more problems. This happened at about 30,000 miles (I have a high mileage car due to using it to travel for work. I currently have 86,619 as if this post on a 2015 Nissan Sentra with original CVT never been rebuilt or replaced). Weather seals in front passenger doors are thin and get beat up from entering and exiting car replaced under warranty. Rear door seal are kind of loose and can slip off car. 2 sided tape fixed. No more problems (2$). Changed CVT fluid at 40,000 miles. Dealer advised to change fluid at 30,000 instead of every 60,000 as per owner manual factory maintenance schedule to prolong transmission life $160. Had to replace muffler heat shield because it came loose unknown why $285.A tip about driving with a CVT equipped car: the car will drive smoother if you give it constant throttle instead of variable throttle because the computer shifts for you and rev matches with the throttle which is also computer controlled. THEY WORK TOGETHER (like on a car with a conventional transmission and a cable throttle) on a older car with that setup your foot was the shifter. Push the pedal and the car would move and shift accordingly. When you hit the brakes or pick your foot off the accelerator it would downshift because a conventional transmission works with fluid pressure and engine RPM. Now the computer is doing all the shifting and throttle management.Another tip use the ECO and SPORT modes more when it starts to shift a little funny. The sport mode will unwind the transmission better and when the transmission feels too loose use eco mode. Another time to use eco mode is when you have a load in the car. The lower gearing lessens the straining on the CVT under load and then unloaded hit sport mode to free it up then go back normal. Point being use all the transmission modes it will run a lot better. Hope this helps some people.

Id rather let my credit go to the toilet and file bankruptcy than to EVER dip business with Nissan again. They let dealerships lie and just say whatever simply to get you into a car, then they offer no resolution about fixing the lie. When you call customer service they treat you like a scolded kid, and offer no respect or empathy whatsoever. Its ridiculous and absurd that we are treated such a way when you spend so money on something that is so vital. The air circulation is a joke. It only reaches the front seats and the people in the back get no air flow whatsoever. This was an issue in the first vehicle, and I was promised the new vehicle was so much better and redesigned, but honestly this car is bigger so its worse. They did not have a manual transmission which I wanted but they tried to convince me that the automatic is again redesigned and so much more efficient and yet not only have I lost about 6mpg, the car is constantly revving over 4rpm even when Im barely on the gas. They will say anything just to get you in the car and all they care about is the initial sale. After that they could care less about you or your business.

Nissan of Duarte - I brought in my car to get my USB port checked and strange noises coming from under the car. When I went to pick up my car, I found a long crack in the windshield. I left the car for a week to get the windshield replaced. When I picked up my car the following week, I was really disappointed. There was a scratch on the windshield by the drivers side. The glass is not OEM glass, much cheaper glass. When I play the radio, the sounds dont resonate as well as before. The seals around the windshield dont look like as good as it should be. The glass looked very dirty/dusty like it was an old windshield lying around. They did some things they believed would make the strange sounds go away, like tightened the emergency brakes and tightened the steering wheel. I absolutely dont like the changes and plus, the strange sound didnt go away. Worst yet, I found out that my seat is broken. It was not broken when I left my car for the windshield replacement. Overall, my experience has been horrible with Nissan and Nissan cars.

Myself and a few family members of mine have driven nothing but Nissans for the past several years. My moms first Nissan was an 01 Altima. She drove it for 5 years and 230k miles with nary an issue. Her next vehicle was an 06 Sentra. Another five years, another 230k miles with no issues. Her current vehicle is a 2011 Sentra that has 215k miles. The only major repair has been the crank sensor. She had such good luck with Nissans I decided to purchase a used Versa Hatchback. It had 26k on it when the ex and I purchased it. I commuted with it for three years and traded it in at 140k miles (due to personal issues) with no issues.I drove a 13 Versa for a year until I was rear ended and it was totaled by a drunk driver. I accrued 52k miles on it with no troubles. After that I got a 14 Sentra 6 SPD. I drove it for a year and accrued 45k miles on it with no issues. I found myself needing a truck so I traded it in for a Frontier. Ive had it for two months and 8k miles and am extremely happy with it. I plan on keeping it for a long time. The point is you will occasionally get the troubled anomaly, but all in all Nissan makes a good product.

Cape Cod, MA: At the end of Jan. 13, I purchased a high-end 2010 luxury Maxima SV with 33k miles. The dealer pushed a $2000 extended warranty on me saying mine would run out at 36k. When I read it over carefully, I realized that this did not cover everyday issues (exp: brakes, tires, etc.) and every item that was covered were parts/issues that Nissan would be bound by LAW to correct anyway! (I know this as the previous Director of the BBB & of the Consumer Assistance Council in our region working closely with our State Attorney Generals Public Protection Bureau.)As an educated consumer, I cancelled this useless policy, and surprise - in December 13, 6k miles over the ridiculous 36k warranty (less than any other manufacturer to my knowledge), my beautiful Maxima had me, a woman, stranded in a dark parking lot on an icy rainy Sunday night. It was incapacitated due to a faulty part in the steering column connected to the push start. After research I found that there are MANY HUNDREDS of complaints and horror stories regarding this issue & that Nissan had recalled the defective part on 2009 models. Although I expect the 2010 Maximas also contain this defective part. This brought me on a journey to complain to Consumer Affairs and a regional rep. Neither were concerned with standing behind their expensive, luxury, top of the line vehicle, and were not even interested in extending the repair as a goodwill gesture as, after all, I didnt purchase the Extended Warranty! Try as I might, I could not get through to them that they were STILL bound by Implied Warranties in Massachusetts under MGL. Ch. 93A Consumer Protection provisions. Nissan CANNOT develop and sell extended warranties (Express Warranties) in order to avoid what they would be required to do under an implied warranty. Basically: a product must perform properly for a reasonable amount of time or it is the seller/manufacturers responsibility to rectify. Nissan is attempting to coerce purchasers of their vehicles into purchasing expensive extended warranties - therefore GETTING THE CONSUMER TO PAY FOR (NISSANS) RESPONSIBILITY BY LAW. This is fraud & misrepresentation to consumer and an illegal practice! I am SO disappointed in Nissan Corp. This was my fourth Nissan and the other 3 ran forever! Truly, one of the reasons I wasnt worried about an extended warranty is because in the past Nissans were exceptionally reliable. At this time I dont know WHAT is going on with Nissan Corp., but they apparently feel no responsibility towards the consumer if they havent purchased an expensive and unnecessary extended warranty, therefore absolving them of any financial liability (ie - YOU, the consumer, already paid for yours & everyone elses repairs by purchasing this so-called warranty). Ive filed a Consumer Complaint with Consumer Protection and intend to file a MGL. Ch. 93A claim for treble damages. I also intend to inform our Attorney General of this fraudulent practice to gather information to prepare a class action lawsuit to obtain monetary damages for consumers!

My car has been at Nissan for about 3 weeks and still nothing but additional charges being added from the battery to the Transmission. Also was told basically my headlight issue will never be fixed because they want to charge 2k for lights and thats not included the 1200 they already want to charge me!! It really makes no sense. I will find additional forums to complain on until Nissan understands my frustration and stop trying to charge me for the labor to fix something that should not be broken.

Auto body shop cannot complete a repair due to the dashboard not available. They (Nissan) have given me dates several times and still no part for over 6 weeks... I call them and it’s the usual smoke and mirrors...they just run their mouths and get nothing done... Car is unusable without the dash... They have basically done nothing to help get this car back on the road.

I am so shocked as suddenly at the end of my term of financing with Nissan financing when I called them as a payment of 375.00 had not been taken from my account at christmas. I have had the lease/financing with them for over four years now. Then they suddenly mentioned in passing that I had maybe 7 or 8 NSF FEES on a past due account!! I said that I had never heard of this before and if so why had someone not/never contacted me by phone, email or letter to inform me of this. I have had no knowledge of this. Why did they not contact me prior. This is not reflected in my bank statements or monthly online statements. If it is a bank error I still require some proof or a letter or statement from them they will not give it. I have always received my mail from them before!! Now all I get is calls and threats form them BUT as I have asked repeatedly for a statement of bill or something on paper regards this.They say they sent it. I have received nothing and how can I pay fees. I have never been informed of fees, not missed payments. I have no missed payment except for the one they did not take out at christmas. I have written them and sent an express mail to them requesting the letter and Proof. I mean they could make up anything they want. I am really feeling pressured to pay as they mentioned they can come after my vehicle but I am not sure how to proceed. Can you please please advise me on this matter.

I have owned my 2014 Nissan Rogue brand new. I have had nothing but problems with it. Transmission, breaks, electrical, navigation, tail hitch, seat belt covers, brake booster x3, mounts, struts the list goes on. I tried to claim lemon law several times and get denied. My vehicle has been falling apart since I got it and get zero support from Nissan! It is back in the shop for a failed brake booster and now they want me to pay for it! Dont buy a Nissan ROGUE ever!!!

I have received poor customer service on a vehicle that has been nothing but trouble since the day I drove it off the lot. I have reached out to your department, the dealership, the warranty company (Security plus Extended Warranty) and gotten no resolution. I purchased the car in 2011 excited to have my second Nissan, my first was a Sentra back in 1988, this vehicle also had transmission issues but Nissan took care of it. I purchased the Murano along with a three thousand dollar extended gold plus warranty. I had to return the vehicle the next day because of a cracked windshield that was noticed upon my drive home.After a few days the windshield was fixed. Then the vehicle maintenance issues began. In review of my records I note that my car has spent at least 30 days in the shop getting fixed. I have missed a total of 40 hours of work on the phone with the warranty company, the dealership, consumer affairs and driving back and forth to the dealership. (dealership is in Costa Mesa and I work in Chino Hills and live in Brea) not to mention the gas I spent going back and forth and the pure stress of having to fix my car over and over again never feeling secure to drive it other than to work and back.I have attached a copy of proof that 3 different transmissions were put into this car and that multiple major items have had to be replaced, most recently the radiator which happened at night and I was not near a dealership and had to pay 900.00 dollars out of pocket to get fixed. I am still waiting for the warranty company to get back to me on this but from my previous experience I am not hopeful.The biggest disappointment came when my car had spent over 2 weeks in the repair shop having the entire engine rebuilt, transmission issues etc. and only after a couple weeks the vehicle began to have new issues, I took the vehicle to the dealership and they said it was the catalytic converter. I called the warranty company and was told by two representatives that this was a covered item. The dealership reported that it was not covered, which made no sense. I then contacted the warranty company again and they had a specialist review the issue. I was informed the catalytic converter was covered if it was welded on the vehicle but not if it was bolted and mine was bolted.This is absurd. How the company chooses to make it should not be the customers issue. This is a Nissan issue. Not to mention knowing that the vehicle had previously had so many serious problems how could they not correct this? That is just poor customer care! I filed a complaint with your consumer affairs department because I no longer wanted the vehicle and it was clear that the vehicle is a lemon and I could not afford to fix the catalytic converter. I had already paid too much for the car to begin with. I was informed that it did not qualify for the lemon law and there was nothing they would do. They mentioned something about it needing to have had more than one transmission replacement. I couldnt believe it. It was obvious Nissan did not care about their customers or their reputation and that they did not do their research because it had had more than one transmission issue.I used Yelp, Facebook and Twitter to express my justified dissatisfaction and was contacted by the Dealership but still nothing was done to correct the issue. The cooperate offices were aware of these issues and my dissatisfaction and still no one did anything to correct the problem. I am left with a broken vehicle which I cannot get rid of because I am paying for an extended warranty that will not help me. I am upside down, paying almost 500 dollars a month on a car I am afraid to drive. This is no longer a vehicle problem but an actual safety concern.A few weeks after the catalytic converter issue I was driving down a main hwy and the car stopped, the radiator was shot and the car was overheating, no warning at all. I was able to get help and pull it into a repair shop. The vehicle was fixed for 900.00 dollars, money I did not have. I was left with no car, stranded at night and for the next two days.Now just a month later the car is making another strange noise and I have issues with the steering. (the steering being something that was a problem before) I return again to the Costa Mesa Dealership where the maintenance supervisor sits with me and reviews my entire record. I explain my frustrations and he agrees to look at the car. I am waiting now to find out what is wrong but at this point I cannot pay to have it fixed and I do not want the vehicle. I should not have to roll the upside down amount into another car and I should not have to pay for the radiator or the extended warranty that did not cover everything as I was told at the time that it would. The exact words of the dealership were if you get this warranty it WILL COVER EVERYTHING but for regular items such as brakes, tires, oil changes. Apparently that is not true.I take my car in every 3,000 miles an oil change, I even use upgraded oil. I have tires rotated, I keep it clean and I drive it with care but it doesnt matter the car just doesnt run properly. Please review the service receipts and tell me how this issue can be resolved? I do not want this car any longer and I do not feel safe driving it. I want to be reimbursed for the warranty and the radiator, and I want the vehicle gone. I will be happy to purchase another vehicle from a NISSAN dealership but I do not want to be penalized for the issues with this car. In other words I still owe 11,000 (3,000 is the warranty) and the car is not worth that, this is not my fault and I should not be penalized for it.The bigger issue is that Nissan is showing that they do not care about their customers safety or the quality of their vehicles. When will Nissan correct this issue? When the car stops on the freeway because of another problem and I killed in an accident? I cant imagine that a company is that greedy and has that type of customer relations. Although it appears at this point that is accurate. I am hoping that this issue can be resolved and that I can once again take to the road in a safe vehicle. Thank you.

I am so glad I googled Nissan Finance complaints. I am sorry for your experiences but I dont feel so alone now in dealing with the nightmare that is NMAC. Their zero star online payment processing has created payment reversals when there should never have been one, and me not catching the payments not going through. I love (not) their disclaimer that a confirmation number really, really isnt. Whats the point of it then especially after paying online payment processing fee?The final straw has been once again setting up automatic withdrawal, with email notification all was successful, only to find nothing drawn out of account and a late charge applied. I was totally perplexed. I finally figured out why. Going into the bank information, I found a totally different routing number! They refuse to acknowledge it or credit two late payments because of it. Well, Nissan, guess what? I didnt make that second payment because Id rather go trade the car in, taking yet another hit because of previous over 30 notices you wrongfully put on my credit report, and give the money to another car manufacturer, because this is definitely the last time NMAC gets my business!

We got someone to take over our lease and the process took 2-1/2 months. They constantly asked us to resend paperwork; didnt send paperwork to us unless requested multiple times; never called us back when they said they would including their supervisors. You have no recourse but to keep calling and hope someone can help eventually. It is seriously the worst company Ive ever dealt with. I wish I could give negative stars.

Ive had a 2016 Nissan Titan XD for the almost a year now and have enjoyed the truck, however, I was recently in an accident and was in need for parts. I have been waiting on parts for over 2 months now with no promise of getting my part any time soon. Upon talking to Nissan I got some rehearsed spiel about the backorder and was given no information on where the part is, why its been backordered over 2 months or when I would get it. I have been paying rental car fees for the last month out of pocket because the insurance coverage of a rental expired so everyday Im out more money because they cant produce the part I need. Ive driven a Nissan for the last 20 years and have been satisfied until this problem arose. Not being able to get the necessary parts makes me not that interested in driving Nissans if Im going to have to deal with this kind of issue anytime, God forbid, I would be in a wreck or some other problem comes up. So if youre thinking of buying a Nissan just beware that this issue could also become your issue.

Most horrible experience I’ve ever had buying a car. The dealership wasn’t the best to deal with but the fact that Nissan itself is selling cars that it is knowingly putting out there that the transmissions aren’t going to work or last for even the life of a loan is absolutely pathetic as the transmission has now went out in my 2016 Nissan Sentra and I still owe over 15,000 on the car. I have no warranties to help me. It’s not part of the lemon law. Why? I don’t know. It’s built the same year those transmissions where nobody can explain to me why it’s not part of the lemon law and what makes it even worse Is one we were being sold the car. That’s all they sold was the transmission and how this new transmission was going to revolutionize the industry. I wouldn’t fill that shift, my fuel economy would go up etc. etc. and from day one it’s been nothing but a nightmare. The dealership nor Nissan has been willing to help me. I had previously owned Nissan’s and got 300,000 miles out of them that’s why I came back to you guys after this purchase. I will never even look at another Nissan again regardless of maker model.

My son purchased a 2014 Nissan Altima with 36,000 miles on it. He has owned it for 2 weeks. He was suppose to have Powertrain warranty that went with vehicle till 2019. The CarFax said it was leased to private owner in 2014 till 2016 then sent to auction in New Jersey. In which another dealer purchased it. Then my son purchased the headache. The car had blue smoke coming out of exhaust so we took it to Nissan to look at. The service department said it was sludge in engine and the vehicle had no maintenance done at all. But Nissan wanted a pic of oil pan and valves before they would decline to have it repaired. My son paid 200 for this to be done then Nissan decline repair because of neglect. The Nissan dealership knew when vehicle was brought back from lease that no maintenance was done so they passed it along to auction so someone else could deal with it. Now son has car with no warranty.

My daughter purchased a car in November 2016. The sale of the car went smoothly. Unfortunately she got behind on her notes. We had called to give them an estimate date of when the notes would be paid. To my understanding if notes arent paid in 120 days repossession occurs. It hadnt even been 120 days and the day that we were on the phone which was Thursday, February 23 to pay the notes. We were put on hold for a long time only for the company in which they had repossess the car took the car. Finally someone comes on the phone with the amount due then she tells us to hold on for the fees. I asked, What are the fees for? She explained for repossession and storage fees which came to the amount of $567. I asked more than once. Once this is paid will we have to pay any other fees once she retrieve the car from the towing company. I was told, No you shouldnt be because what was paid. Only for us to get to the towing company and they are charging us an additional $175 plus an additional 50 because we didnt make it in time to pick up the car before they closed. I am very very upset because we were given false information once I called back and spoke with a different young lady whos name was ruby and she told me that wasnt the correct information. Im very upset because I feel like we have been taken for more money. If a company pays a towing company to retrieve a vehicle why should we have to pay additional fees?

Bought my 2012 Rogue in April 2012. Its been a great car to me, love how it handles in the snow. Now in April 2017 and 72,000 miles later, I need a new transmission. Despite the fact that I did not buy the extended warranty, I should not have to replace a transmission this soon. Apparently there have been recalls regarding the CVT transmissions (Nissan is well aware of their problems) but my VIN was not included... Hmmm... I wonder why. Since it is out of warranty, I am not bringing it to a Nissan dealership for repair as they will only charge me more than my hometown garage. I am going to have the transmission replaced and then trade it in. Time to go back to buying American. Since I bought my Rogue I have recommended the car to so many people. Now I am sorry I did that. $4000 down the drain.

I bought my 2011 Rogue in 2014. Loved it for a couple years. Once it hit 100,000 miles it was one problem after another. One of the rear locks didnt work anymore, my air conditioner went out but the most expensive and frustrating thing was the CVT transmission went out at 112,000!!! WTF?? And they cant be rebuilt, you have to buy a new one directly from Nissan... $4,100 later my air conditioner goes out the next week. Luckily, someone ran into us and totaled the vehicle before I had to spend the $300 to fix this. Stay away from any vehicle that has a CVT!!!

We purchased a Nissan Titan in MD and then moved 3 months later to Nevada. I landed a job that needed me to have tags title and insurance through Nevada immediately, otherwise, I could not work for them. I had to contact Nissan for a temporary lien release to transfer my name and my mother-in-laws name to a Nevada title and have NMAC put right back on as the lien holder. All they had to do was fax it to me, giving DMV in LV, Nevada permission to transfer that information to a new title for this state so I could go back to work and survive. I now have missed 2 weeks because they have to have all these supposedly different departments approve it, but I am on the loan and my payments are made, and now, they send me a paper that will not do and say I have to wait another 2 weeks to a month. They have 2 more days to get it to me via fax (which is not hard to do), otherwise, I lose my job. If that happens, I will take them to court for loss of wages and anything else I am entitled too. This is ridiculous! They are more than willing to take your money and have you sign your life away, but when you need just a simple piece of paper stating what is yours or what youre paying for or Lord even to follow the law, you have to go through a mini war to get it. Also, do not try to contact anyone there on a daily basis because you will be harassed by certain representative at their answering center. It took me 11 calls in 1.5 hours to get in touch with the person helping me at her extension no less, and then, I was told that it was my fault that its taking so long and that I should have informed them sooner that I needed it when in fact, I informed them within 5 minutes of finding out what I needed. You can bet your bottom dollar that if it were them being faced with losing their job due to something I didnt do, they would be after me like a bat out of hell. Someone, please make this corporation do what they say when they say it and when we need it. I feel for anyone who finances through them. If your life is hassle free now, it will not be, after dealing with them in my opinion. For just a temporary lien release, giving a government company (DMV) permission to do their job and for me to follow the law, it takes 5 minutes. Thats all to fax. What is there issue? Oh, and I was told that this is a special request, something they do not do. Yeah okay.

Factory reps, dealers and service reps could give a ** about the owners of their cars. I have problems I want to get resolved. I have already given a dealer over $5000 for repairs. And its all the same all over. I will not pay for another repair that I already paid for. This is crap. Nissan better step up and take care of this. Toyota got beaten to death. What is the matter with these people? Are you too good for this? This is bad customer service with a pissed off owner. Help if you can. Thanks.

There is a manufacturers defect with certain 2009 Nissan models. Nissan is aware of the issue, but we are being forced to pay for the repair. The cost of the repair will be 1100 dollars, not including what we paid to have the car towed to the dealership. Again, this is not due to normal wear and tear. Our car was in perfectly good condition until the moment it simply stopped working. When I contacted Nissan Consumer Affairs to report the problem, I was also made aware that the reason we never heard of the problem was that they had the previous owner, Michael something, listed rather than us. So the mailing may have gone to him, not us. We purchased the car from Nissan of Woburn as a Certified Pre-Owned vehicle. How is that possible?By the time I spoke with the second individual from Nissan, our information was updated and she claimed Nissan cannot guarantee that recall information is mailed to the correct owner. What?? Hopefully someone who might have a life threatening recall issue doesnt miss that mailing, huh, Nissan? I certainly receive plenty of junk mail from Nissan that seems to arrive without delay.Nissan is aware of this MANUFACTURERS DEFECT and the woman I spoke with, in a condescending and apathetic manner, said they will not pay for the repair despite it not being due to normal wear and tear and that there is nothing they can do at this time. Consumer beware. This demonstrates a lack of integrity in their car making as well as their responsibility to the consumer.

I purchased the vehicle in 2010. I asked for a CARFAX report and received a CARFAX for another vehicle stating there is no accident or issue with the car. The vehicle was bought used with 36,000 miles. At 65,000 miles, my transmission started to give me problems and needed to be replaced. I got the transmission replaced. At about 75,000 miles, the transmission required replacement again and was fixed. Recently, at 84,000 miles, the transmission needed replacement again. My vehicle is covered under warranty till 120,000 miles. But this constant problem is a huge hindrance in my work and life. Ive contacted Nissan North America to have them only say they’re sorry for the issues and to try nothing. What am I supposed to do when the warranty is up and I can’t afford a $3,000 transmission repair? Im extremely upset by this and need actions to be taken to remedy the problem.

I first contacted NMAC on Feb 24th, 2014 about a deferral for my loan of my 2013 Nissan Sentra SR because I lost my job. My account # **. I was given a 2 month deferral on my loan that day. The original rep I spoke with said that I needed to sign a document and send it back for their records. I was asked to send the document back before March 4th or my account would be late and I would be assessed a late fee, which I had agreed to. I called back on the Feb 28th because I hadnt received the document yet and it was getting close to the deadline of the account being late and I didnt want to get a late fee. The rep I spoke to on the 28th said the document was sent on the 26th and I should receive it any day. I was also was told the whole process would take 2 days. The rep I spoke with said he was waiving the late fee because of this delay. I asked if the document could be faxed over to me to expedite the process. I was told an original signature was needed so I couldnt get it faxed. Finally on the 6th when I still hadnt received the paperwork, I asked again if the letter could be faxed. At that time I was given a fax number and was told a late fee would be assessed. When I told the rep on the 6th that my late fee was supposed to be waived, she told me the paperwork I was signing specifies I would be responsible for any late fees. I signed the paperwork and faxed it back and also mailed it on the 7th. Im writing this today because I just received the document on March 8th and the envelope was post marked March 3rd which means it wasnt sent out on the 26th like I was told and I was going to be late anyway because of the 2 days it was going to take to process and now there is a late of $22.00. I am requested the late fee be taken off the account effective immediately due to the lack of urgency on the part of NMAC. I am very disappointed with service I have received.

About a month ago I noticed the A/C on my Nissan Livina was having issues cooling the cabin and that the temp was not as cold as it used to. I know this because I rarely use the number 3 setting and never use the number 4 fan level of the blower. I had to Despite how high the setting was the air was not as cold as its supposed to be. My wife even noticed that the air was somewhat humid instead of crisp and cool. I figured it just needed cleaning. I was planning to have that done on its next scheduled check up which was only a couple of more weeks.About a week later, I noticed a dark stain on the front passenger carpet. I thought someone must have stepped on an oil stain and accidentally smeared it on the carpet. When I tried to check and see what it was, it was cold to the touch. I immediately removed the carpeting and noticed there was a small pool of water collecting on the floor. I tried to crank up the air conditioner and noticed that water was dripping from under the passenger side dashboard. I tried to look for the leak and had difficulty finding it. Thats when I decided to bring my car to a local A/C shop to have it checked.When I got to shop, I explained what was going on and the repairman assured me that the drainage just needed some cleaning. He said that the procedure was required pumping compressed air through the drainage to clear the blockage. As the repairman was going about the process, he had a difficult time locating the drainage as he was not really familiar with the make of my car. When he finally found where it was, he said that he cant clean it without taking the dash apart. At that point, I became iffy and decided not to push through with the repair, instead, take it to the dealership to get a better assessment of the problem.The following day, I went to Nissan to have it checked. By noon time, I realized my worst fear and they said that the evaporator is leaking and needed to be replaced. They estimated that the repair would entail replacing the evaporator and some other valves. The total damage was about $1,000. The service attendant was kind enough to get me a discount for the parts and labor and got about $100 off. I got my car back the following day and the air conditioner was good as new - it even had a new car smell to it. I love Nissans service and I will not consider looking at any third party repair outfit again. Im going with the professionals, even if the price point is a little bit higher than the rest. Thanks Nissan.

I own a 2009 Nissan Rogue and my transmission just went out. I understand completely that a vehicle is a vehicle and all vehicles will have problems every now and then. What I dont understand is why the heck is Nissan still marketing their vehicles with the CVT transmissions? I know a lot of people who owned a Altima, Maxima, Murano and I asked the question of why did you guys get rid of your vehicles? Their responses were they started to hear grinding noises coming from the transmission and the transmission would idle past 2k rpms at a complete stop and once they take off the transmission would change gears so hard that it felt like they were being rear ended and so they didnt trust the CVT transmission and got rid of their vehicle before any major mechanical issues occurred. Three weeks ago I began experiencing the same problem and Sunday June 14th I went to turn into the grocery store parking lot and tried to give it a little more gas and all it did was idle and then immediately my service engine light kept flashing. I had the vehicle towed to a Nissan dealership and it was confirmed my transmission went out and to top it off they are non repairable. So not only do I not have a vehicle but I am also making a very decent payment on the vehicle and my warranty has expired. To everyone out there looking to purchase a Nissan. I highly recommend that you do not buy their products until they discontinue the CVT transmissions. If youre interested in how Nissan vehicles look rather than the quality of the vehicle then have at it. Trust me when I say you will be glad you didnt purchase any of their vehicles with the CVT transmission. I only wish I wouldve done my homework before purchasing my vehicle.

I have had to change the gearbox of my Nissan Lafesta thrice in three years. The car has two main problems. Loses power after doing 20kms; it suddenly stalls on the road and gives the check-engine light. Diagnosis indicates problems with a different sensor with every visit to the mechanic which is at least twice a week. I have had to replace the gearbox twice in three years and yesterday my mechanic recommended I change the gearbox again. This is the first Nissan I am owning after good experiences with other car brands. I WILL NEVER BUY A NISSAN AGAIN.

TITAN XD – I was very satisfied with my purchase, it was beautiful! Black Platinum Reserve. 5.6 gas v8. Things were fine the first 3 months but then the right around view camera started intermittently work. The A/C would blow cold air for the passenger side, the air conditioned seats did not really cool your tush much. Do your homework, these trucks depreciate astronomically, 53K retail, trade value 29k-36, I had mine 7 months and it had 3k, demo model, I had 8k when I traded. Get out while you can folks. I had a Pathfinder two years ago and it was riddled with issues. At least Nissan is consistent.

My CVT transmission was replaced at 70,866 miles by Nissan because of all the problems I was having with it. This car has given me problems since day one. 3 weeks ago, my car left me and my two daughters stranded on side the road out of town when it would not accelerate when we stopped at a red light. After getting my car towed ($355.00) back to the city where I live so that I can get it to the nearest shop, I am now being told that I need to replace the transmission again. I now have 131,000 miles and it is no longer under warranty and they want to charge me almost $5,000 to replace my transmission. That 60,000 miles since my transmission was replaced. So obviously the CVT transmissions need to be replaced every 60-70,000 miles. WHICH IS COMPLETELY UNACCEPTABLE. MY FAMILY OR I WILL NEVER BUY NISSAN AGAIN AND I WILL MAKE SURE I MAKE EVERYONE AWARE ON EVERY SOCIAL SITE AVAILABLE and THROUGH WORD OF MOUTH...

We originally filed for a refund of the cash value of the Vehicle Ext. Warranty and Maintenance Contracts on October 28, 2011 with the Bob Rohrman Nissan dealership. We were told 6-8 weeks before we would receive the credit. Dec. 15th, we contacted Nissan Customer Service and spoke with Cedric 1800-Nissan ext **. He stated that Nissan showed that they had never received anything from the dealer. He gave an address and a list of documentation that was needed to start the claim all over. Via certified letter mailed on 12/20/11, we sent him the original copy of Odometer Disclosure Statement from the dealer dated 10/14/11, copy of Wells Fargo statement showing the rogue being paid off posted on 10/21/11 and the original copy of Nissan Extended Services North America Dealer Cancellation Request from Bob Rohrman Nissan of Chesterton dated 10/28/11. The letter was signed for on 12/28/11.Chitana at ** received a similar complaint like this and responded in early January 2012. She then passed the case on to Jane ** at ext **. Jane does not remember conversations from one day to the next. She blames the dealership CFO for not getting back to her. She called and said she is waiting for a confirmation number from another department, which she had told me this now for over a month but she will be calling me back with days with the info then never calls. She told me she is contacting the dealer about the value of the maintenance contract, but now says there is no record of contradicting what Chitana told me. It has been 22 weeks since the claim was initiated. I am close to filing in small claims courts and hiring an attorney for the complaint. The claim will be for the initial credits, attorney fees, court costs and interest.

My case was open in November 2019. My vehicle under warranty needs repair. More than 3 months has passed. Repair has not been authorized. I purchased a NV3500 in 2017. It has 5 year warranty. I found very serious rust problem on the roof and took the van to local dealer for diagnostic examination. The case was open in November 2019. The local dealer sent the report to General Nissan Consumer Affair on Dec 30, 2020, waiting for instruction to do the repair. However since then, we have been waiting and waiting.Every time I try to call the specialist in General Nissan Consumer Affairs who is in charge of my case, he wont pick up my phone call. When he calls back, he left message without information I missed your call, please call me back, my phone number is **. The worst thing is, there are three times I happened to pick up his call, but he hung up right after I picked up the call. I requested to communicate with email, but I only received the initial email when the case was open in November 2019. Basically he avoids talking to me and purposely delay the response to my case. I dropped my van in local dealer which is 60 miles away from my home in November 2019 waiting for the repair. In the meantime I requested a rental car to use, but the local dealer doesnt have one. I have other vehicles like Toyota and have never had problem to contact the consumer service or the dealer. I have never thought that Nissan has so bad consumer service and hope Nissan can solve this complaint after my case has been filed for almost 3 three months, still waiting, no car to use.

My problem with NMAC began in December of 2011. I was behind two payments and I was making agreements with NMAC to satisfy those payments. In the past, I have tried to obtain a copy of my title so that I could register the vehicle where I am currently living. Mrs. ** of collections lied to me and told me that the document was requested and it is on its way but it never arrived. I have called NMAC several times to address this matter and they never assist me. They have threatened me about repossessing the vehicle although I have been making payments and keeping the agreements that I have with them. Currently, my vehicle has been sent out for repossession and an account representative by the name of Mrs. ** has been calling my job although she has been speaking with me daily regarding my car loan as the result of a complaint that I have filed against her. Today, she called and threatened the office manager at my job. She has asked personal information about the office manager and I. Mrs. ** has a personal vendetta against me and she is using her position at Nissan to harass me. My job does not want any more calls from NMAC because of this incident and has advised to me to seek legal action against NMAC and Mrs. ** personally. She has informed my employer that her calls are regarding an unpaid bill which is against the law. Mrs. ** is harassing me and I want it to stop immediately. I would like for my account to be assigned to a different department due to the fact that her and John ** and a few other individuals badger me on the phone and treat me as if I am not a person. I would like to file a complaint against Mrs. ** and her supervisors for allowing this to occur.

I faxed a problem that had occurred in July 2011, and till this day, I have not heard back.

I recently purchased a car from a Nissan Dealer and there was no mention about returning the car if you were not satisfied. I emailed the salesman who practically forced me to sign the deal and he has yet to respond. I was satisfied with the car until night time came and realized how important the extra features would have been. There are no power windows, no power locks, no light on the ignition keyhole, not even a mirror on the sun visor. Im basically paying for a 2015 glorified golf cart for the next 6 years. Im not saying I want to walk away completely from the deal because I know how much these clowns value their commission, but Id like to purchase a better car for the money.

Since November I have been to the dealership 8 times. The last time, they kept my car for almost a month. My vehicle is still bucking and sliding all over the road. I have a 2012 rogue. My folder is 2 inches thick listing the repairs they supposedly did on my vehicle including a new transmission. I do not feel safe. I dont know what to do. I picked it up Friday, January 2 after dropping it off to them on December 2nd and today it started doing it again on my way to work. Someone please help me. I am a single mother and dont want to hit ice or snow when my car does this because I lose all control of my vehicle and would be involved in an accident. Someone please point me in the right direction or the right Nissan garage. It has primarily been at Lia Nissan of Saratoga and was once looked at Destination Nissan. Thank you.

A brand new Nissan Rogue 2015, purchased two months ago, only being driven 1200 miles, suddenly broke down on the road. The power got shut down and unable to restart the car. My husband waited outside hoping someone would stop and help us jump start our car. Waited long time. Finally got help and successful recharge the car. After we drove 10 mins it broke down again. We had to ask someone to jump start our car again and pulled it off the street. The car shutdown itself after 5 mins.We called Nissan road service and they said they will come within a hour but we waited 5 hours for them. We were so anger because we cant leave the car there, its blocking someone elses car. 5 hours we waited, whole day was ruined. They kept lying to us saying they would come soon. We paid $1600 more on Nissan car dealership for the additional car service. I am still so angry. We couldnt go to work. So regret that we chose Nissan. The car is bad quality and the service is terrible.

I have a 2013 Nissan with about 85,000 miles and was just told I need a new transmission. The first issue I had was when the RPMs climbed to almost 7 on the Highway, but the car was hardly moving! Luckily I was able to safely get off an exit and pull over. Stay away from Nissan and their CVT transmissions!!!

I purchased a 2017 Nissan Rogue on February 19. On February 28th, while stopped in traffic, I was rear-ended by a distracted driver who was also speeding. The crash threw me into the car in front of me, who was stopped as well. Over $10,000 in damage. My vehicle has been held up since March 3rd due to two parts on National back order at Nissan. As of today, there is no release date and none is even expected until the end of April (was previously told April 4th). Calls to Nissan have yielded no results, Ive only been told that they cannot give me a release date. In the meantime, I will have made 2 car payments (or more) on a brand new car that I cannot drive. I actually should have known. It took almost a year to the get the parts for the recall on my 2014 Nissan Sentra when the recall was happening. It is very frustrating and the lack of assistance upon calling Nissan directly is frustrating.

My CVT/transfer case is shot. I called Nissan asking for help due to their warranty extension implemented from so many people having the same problems. I live in a small town and they refused to help me, stating that I needed to pay to have it towed to their dealership 200 miles away and even that doesnt guarantee that they would cover the repairs. They would not allow another non-Nissan dealer to fix it under warranty. NEVER EVER EVER AGAIN will I buy Nissan! They do NOT look out for their customers and left me SOL.

Not only my is only 3 years old, now I have to buy a new engine??? Its only 3 years old. How come, I pay for this car in full now I have to $4,000 more on it. This is the thing, I move from ont to n/s and it put me over the 1,000 km. I am at 1,110kms and the rallye motors in Moncton n/b 1800-551-9595 will not let have a better way, of fixing it. I am not happy, I got spam. I be better off buying a ford.

My situation is no different than most of these other complaints, so Ill be brief. My local Nissan dealership says that they have no idea why my 2011 Juke refuses to start from time to time. Even after replacing my alternator, (700.00) they still dont know. Its a pity that the Nissan dealership cant repair their own vehicles.

I know that this probably isnt relevant anymore, but I just wanted to provide my experience(s) with Nissan vehicles. When I got out of the Navy in 1979 and landed my first job. I bought my first new vehicle which was a Datsun King Cab (Nissan was the parent company of Datsun back then). This truck was wonderful, and everything you could hope for with reliability, great gas mileage, comfort and durability! So, in 1985 when it came time to replace this truck (Datsun had already changed their name to Nissan by then) I thought well heck, I had such great luck with my Datsun so there was no need to even shop around. That was a big mistake! I was young and impulsive then. Keep in mind that this is about vehicle that I bought brand new back in 1985. So, I plunked down my 18K for a new 2 wheel drive Nissan King Cab. The only option it had was air conditioning and thats it! It had no power steering and was difficult to drive at low speeds like in a parking lot. There was some black overspray under the hood that I cant imagine was supposed to be there since it looked like it didnt serve a purpose. The next things will astound you! When you drove the vehicle on the freeway at anything over 55 mph, you could not roll the windows completely up! Thats right, there was a vacuum created where the side windows actually pulled in and away from the window tracks just enough to not allow for the them to not close all the way. This was solved by reducing your speed below 55 mph. (I had good old fashioned hand cranks). Oh, it gets better. Since the front brake pads were metallic, the brakes had this loud metal on metal grinding sound that you could hear all the way down the block every time you approached a stop sign or light. People would actually look at you and stare! I went to the dealer about this and they said that since the pads were metallic that was normal and they just needed to break in. That sound never went away the whole year I owned the truck. Ok, next, The truck had several bolts missing here and there so I think it was a quality control issue at the factory. That didnt cause me any concern except that I thought what else was missing in areas that I couldnt see? Ok next, The air conditioner and heater worked very well (for 18K, in 1985 dollars it better have) except when it rained outside. The defroster simply could not keep up with any and all the condensation on the inner windshield. Even if you had the fan at full speed for long periods of time and tried different settings, nada. You had this foggy haze that would not go away on the inside of the windshield. I actually had to keep a squeegee on my dashboard and every so often reach for it and squeegee my interior windshield while driving. Nissan could at least provided me with a squeegee, enough said. Did I mention I paid 18 thousand dollars back in 1985 for this brand new truck? The plastic grille was held on with some cheap plastic fasteners that after a few months gave out so the grille would always vibrate loose. I think that was about it. I sold that truck private party for a loss for payoff. I dont know if Nissans quality control, engineering, and manufacturing had improved since then, but I vowed that I would NEVER NEVER NEVER buy another Nissan EVER again! This will crack you up. A year later, Nissan sends me this survey to complete and return. After I ripped them a new one, I never heard back from them ever again! Did I mention that I paid $18,000 in 1985 dollars for this truck? LOL. Their advertising campaign back then was Nissan, we are driven. What they didnt tell you was that they were driven to sell you an inferior overpriced vehicle. On a positive note, I think that all the Nissan engineers have long since retired and are laughing all the way to the bank unless of course, they purchased a Nissan.

The fuel pump went out on my 2011 Nissan Versa. This is really not supposed to happen to a new car. I was out two tows and a nights stay at a hotel. The folks at the Nissan dealership in Victoria, TX were super great to work with and they assured me I would be reimbursed. Flash forward to a month with no return emails or calls from the regional customer service office. Not as much as a single update. My husband is going to contact them now and if that does the trick, there really are no words. I hope that this stereotype is proven so that I get my money, but I hope for Nissans sake it is not as that is obvious discrimination.

I spoke to the Nissan and ask about the extended warranty on the cvt transmission, I was told that even if my car was over the 120,000 miles warranty I would be offered a reduce cost to fix the problem. They said I would have to take it to a Nissan dealer which I did. After paying the fee to look at my car, Nissan said that because of the high mileage and the fact that I dont use the dealer for maintenance they wont issue anything but a discount on a new car. $1000 of the retail price. This is not what they said.

The Nissan Dealership in Greenville, NC sold me a used vehicle as is due to minor cosmetic defects (driver side mirror has plastic damage). The vehicle was bought on a Friday and the vehicle went into limp mode on a Monday. The vehicle was then driven to the Nissan dealership with the promise of a call the very next day or by the latest, Wednesday. No call was ever received. Wednesday evening I personally called the dealership but was told they were unable to locate the vehicle and would call me back in 20 minutes. No call was ever received.The next day, I called the dealership again and the person on the phone claimed that they believed they had just sold the vehicle I had just purchased and that they would call me back in 15 minutes when they had more information. Again, no call was received. Finally, Friday, I called again and they had found the vehicle. The car was immediately picked up and taken to a different dealership.This new dealership pulled the freeze frame data and was able to locate when/how long the check engine light had been on and that it had been repeatedly reset to clear the error. Issues replaced since purchase: replaced cylinders, replaced shock. Issues detected since purchase: broken tire pressure sensor, exhaust system detached from catalytic converter, in need of a new engine due to timing belt. Will absolutely NEVER buy from Nissan again. They were pushy on the sale and lacked any decency/communication after the purchase.

I have 2012 Sentra that just failed transmission. The cost of repair - $4K. When buying this car I had no idea 8 years is its lifespan. They KNOW about this problem and extended warranty for 2003-2010 models but not later models. Nissan said they fixed the problem. THEY LIED. Now the only way to me to do it is a lawsuit. There was a lawsuit filed and settled. PLEASE READ about it before buying Nissan. I wish I had. You can find a lot of good reviews online - dont believe it, it is from people who just bought it or from dealers. Mine is a real story how reliable Nissans are after 8 years. You need to spend not $500 or $600 on minor repair of older car, youll need $4K. We have 2 Nissans. Guess where I am going for my new car? Anywhere but Nissan.

I got my Versa on November 2014. I am having problems already. It sounds and has problems like a old car. The shocks/struts are not working at all, the engine leaking oil on and off, air conditioner making funny noises and taking engines power every time that comes on. The engine while idling makes a loud noise and keep doing a clicking sound and the brakes pedal had stuck/locked about couple times already.

I have been trying for 5 months to have paper statement mailed.

First of all, thank you for your time in reading my complaint. I am contacting you for help with my 2010 Nissan Sentra. I have been denied coverage on my car with my Nissan Extended Gold Preferred Plus Warranty, and I tried to appeal it through Nissan Consumer Affairs as well. I have exhausted all measures in getting my car repaired through Empire Nissan Lakewood. My Piston Rod went through the Block of my Engine on 6th Avenue. I had the oil changed on 1/17/2017, but that was not the cause to my Engine to blow. Shell Rapid Lube Oil keeps records of all service by Camera and has reviewed the complete service by tape on my car. They are willing to provide that information to legal counsel.My car was purchased on March of 2010. At that time, we purchased a Nissan Extended Gold Preferred Plus Warranty which is good until March 2017 of this year. My maintenance records for 2010, 2011, 2012, and 2013 were completed at Go Nissan Southwest which is now Larry Miller Nissan in Littleton, Colorado. 12/21/2014 I have records from Firestone that I had an oil change, new tires, and a battery purchase. Mileage on the car at that time was 27,089. 2/20/2015 I have records of all the service I had done at Empire Lakewood Nissan. I would like to point out at that time on page 3 it states I had a possible oil leak, and they resealed the oil pan under my Security Plus Warranty. On page 4 they stated I needed another oil change which is a requirement when repairing an oil pan, but failed to list they did the oil change and stated I declined it. They are stating it is an error they did not list it on my paperwork, and can’t tell me if the used my old oil since it was just changed 12/21/2014, or if they put in new oil. Clearly, a problem they will not address. Mileage on the car at that time was 27,949. Why would I decline an oil change? It should be procedure to change the oil be changes when you repair a leak in an oil pan. What oil did they use? How did they make this repair without completing an oil change? 1/17/2017 My record of oil change at Shell Rapid Lube. Mileage at that time 31,740. As you can see I have kept up with the maintenance on this car since purchase. I am self-employed, and work from and this is why the mileage is slow low on this car. Example: From 12/21/2014-2/20/2015 I put 860 miles on my car. From 2/20/2015-1/17/2017 I put 3,790 miles on my car. I have 2 tow bills which Nissan will not pay for, and I have been declined a rental car which both are included in my Extended Nissan Extended Plus Warranty. Since the purchase of my car in March of 2010 to date, and put an average of $4,535 miles on my car per year. Again, I have all records of maintenance, and oil changes for this car. I have filed complaints with the BBB of TN, BBB of Colorado, Nissan Consumer Affairs, and the Federal Trade Commission. My response from Nissan Extended Warranty Gold preferred is that they will not cover the rebuild of my Engine due to an after market oil change. Nissan is irresponsible, and dishonest. They do not back their cars, and sell warranties at the time of purchase that do not back their vehicles, and repairs. I have had a major mechanical problem with this car, and NISSAN SIMPLY PUT DOES NOT CARE.

I have been trying to make my monthly payment my Visa card. Apparently, the third party vendor that Nissan uses for collection DOES NOT accept a credit card as a method of payment in California, New York, Connecticut and other states. Why is Nissan using this Mickey Mouse third party vendor for collecting payments? Now my credit will be affected because of non-payment??? I am trying to make my payment but Nissan/BillMatrix will not accept my payment because BillMatrix does not accept credit cards in California! I have look through the papers I signed when I bought my Altima Coupe. Nowhere in the paperwork does it indicate that I cannot use a credit card to make a payment! Now whats wrong with that?

I bought the car on January 20, 2013 from Woodland Hill Nissan. I asked the sales person and said I wanted one color and black interior. He said, “Ok, we have.” Then I said ok. After all the paper work was done, he then said, “Actually, we have silver.” At that time, we have been waiting more than 6 hours so I was tired and my kids were hungry. I just needed to get out of there so I don’t’ want to say anything .One week after I got the car, the car started giving me problems while Im driving the car shaking so I called them. They told me to bring the car in - I did that. Three weeks later, the same thing happened so I called 1-800 Nissan1. They asked me what happened, and I told them everything. Then the lady spoke to the service manager, and he told her to tell me to take the car in, and I did that. Two days after I picked up my car, the same problem occurred so I called 1-800Nissan1 again and they said there is nothing they can do because they cant find what’s wrong with the car. I was so mad. How can they just say that? Then 2 or 3 weeks later, I got an email from the service manager and he told me that they found out whats wrong with the car. I made an appointment to take the car for a fix again (3 times already). Then after that, the car got worse and I emailed the manager, but until today, no answer. You know, this not my first time at buying a car, but it’s my first time buying a Nissan and I dont think I would not go back to Nissan for a second mistake. Im just hoping they can do something about it before I take an action.

Disappointed with Nissan. 3 years ago I bought certified pre-owned 2015 Nissan Murano at Sheehy Nissan of White Marsh. Also paid extra for 5 years extended warranty. Recently I noticed multiple small bubbles on my hood, last week I took my car to a car wash and came out with ugly spots of top coat coming off. I contacted Nissan with complaints. They sent me to Nissan designated body shop who confirmed that 6 year old car should not have this issue and it is a manufacture issue. Today Nissan informed me that paint warranty on their cars is 3 years and my extended warranty is not covering paint. Nissan, you are not living up to standards!

I leased a 2016 Nissan Maxima the day after I came back from my deployment training. I had great experience with Nissan of Omaha and had Altima before. Had some issues but they were taken care of before. Based on that, I leased a Maxima. Soon after driving the car, I had issue with the front collision sensor that keeps on showing up on dash. The error read as sensor blocked. Took it to the dealer and was told to take vehicle on side of street and clean the sensor and keep driving. One month later, on a road trip to Kansas had the same issue. Pulled on side of road and front bumper scraped a rock. So took it to dealer and was told that sensor is damaged will be replaced however, I need to take car to body shop and replace the bumper myself before I can ever proceed. Brand new car, 2 months old and has a broken sensor. Since I am on a lease, I cant get out but I will not recommend Nissan to anyone.

I leased a 2013 Altima in June 2013. Car shuddered, had torque converter replaced still shuddered. New transmission still shuddered, another transmission still car shudders. Nissan says they will take car back if I pay usage fee or they will give me money and I keep the lease. I fail to see the benefit to me if youre considering a Nissan. The cvc transmission is to be worried about. Own 2 Nissans at this time and a total of 5 since 2006 but will find a way to unload them. Stand behind your products.

Bought brand new 2015 Nissan Rouge. My tail light has been repaired 3 times due to condensation and currently not fix costing me gas, time, and unwanted mileage. Each time I have to take it to the Nissan Dealership, currently around 357 miles put on going back and forth. File complaint asking them buy back suv or replace SUV, and they said no and set up appointment number 4. If I wanted a problem SUV I would of bought a used one, since lemon law requires 4 attempts to fix it. I cant do anything but put up with the lies they have told me, therefore for all the stress, time, gas, money and mileage I give Nissan a negative 0. Will never buy another Nissan. Since I cant submit this without a star being check I will check 1, but I stand by my negative zero

I purchased my Altima in 2011 from Newburgh Nissan, Harte Auto Group. Boy was I ripped off! I felt that I was bait & switched when it came to the deal and paperwork. Clearly, after I realized that I paid WAY too much for this vehicle, nobody wanted to hear about it. Not the dealership and not Nissan Motor Acceptance Corp. My payment is way too high for what I can afford since DAY 1. NMAC will NOT work with me regarding possibly modifying the terms of my loan. They dont care. Representatives there are very nasty. No notes was ever noted when I call. I seem to explain my story over and over again. Now nearly sinking clearly into a state of bankruptcy - JUST FOR THIS LOAN/CAR - Im sick to my stomach. In this day and age, you would think auto creditors would WANT to work with you - have a little bit of understanding and compassion to try and make it work. Nissan does NOT. I will NEVER recommend or purchase another Nissan product as long as I breathe and walk this earth. Ive made mistakes in my life - but this one was by far, the worst Ive ever done. Once again, not the dealer or NMAC will even try to listen to me or work with me to make my situation a little easier. DONT BUY A NISSAN!!!

Route 23 AutoMall was pleasant when I purchased the lease on my Nissan Maxima, however when my lease was over and I needed to return the car, everything was different. I purchased my lease at Route 23 AutoMall in NJ and then moved to Rhode Island. However, when my lease term was over, I returned my car back to Route 23 AutoMall where I originally purchased the car. Once a customer, always a customer, think again!Route 23 AutoMall lied about willingness of returning out-of-state license plates to the DMV and instead, salesperson ** kept them in their desk drawer. This action resulted in property tax from Rhode Island for 3 months when I no longer had the car. Returning the plates to RI DMV is the only indicator to stop property tax from being generated. I am seeking $148 from dealership to cover the timeframe (June-August) where I no longer owned the car, but was being charged taxes because salesperson kept the plates in their office and had me believe they were going to mail them back to Rhode Island. When I complained to Route 23 AutoMall, I was given no consideration by the salesperson **, office manager **, office manager **, and instead treated like a bothersome customer.#Route23automall #Nissanlease #Nissancustomerservice #Nissancomplaint #NJNissandealers

I bought a 2008 Nissan Rogue brand new on Christmas Eve of 2007. The transmission went out on the car in July of 2010, at 100,000. I was almost hit and killed by an 18-wheeler. Nissan claims the transmission fell apart and after several months, said they would replace it at no cost. In February of 2012, my Rogue began to show the same signs of failure that the first one did and I took it to the dealership once again to have it inspected. Approximately 8 days later, the service department informed me that the transmission would in fact need to be replaced again with only 66,000 miles on it. I phoned Consumer Affairs and they have been no help! I have written Mr. Carlos Ghosn a certified letter and he has been no help! Why won’t Nissan just admit my car is defective and make an attempt to remedy the situation?

I got a 2017 TITAN I pay 441 a month for. I have embarrassingly made 2 of the payments in a loaner vehicle, had to cancel 2 family trips, and continue to be inconvenienced by Nissan both at corporate level and at dealership level. What ever happened to customer satisfaction? What ever happened to making the bad situation or experience right? NISSAN USA doesnt understand these concepts. Seeing everything that I have gone through with my truck has turned off two neighbors of mine from buying Nissan product.

I have a 39month lease on a Rogue - 4 months before lease end, I had to replace all 4 tires. So I did, at a cost of over $600 from the dealer. And whoever drove the car in/out of the service area put a big scratch on the back corner bumper. I had the lease inspection a few weeks prior to turn-in date and it was noted that the tires were mismatched (they put on H speed rated tires instead of S speed rated) and that I would be charged $628 for new ones plus another $100 to fix the scratch. I called the dealer since they were the ones who put the new tires on (and the scratch). They replaced the four tires with the right speed rating and fixed the scratch. I was assured that everything was taken care of and all I would owe was the disposition fee at that time. And when I turned it in, I was assured again that everything was taken care of. I always serviced the vehicle on time, kept it super clean and even turned it in 7,000 miles under the allotted amount. I got a bill today from NMAC for $1,198.80 for new tires and the scratch, plus the disposition fee. Of course, there is no contact phone number or email on the bill (I did find a number to call via searching the internet). I have contacted my dealer first and can only hope they will help resolve this for me. I am physically sick to my stomach and will never, never, ever lease again (especially from Nissan)!

Bought 4 years ago. Always maintained. Engines light comes on at 115k and it turns out that the CVT is to blame. Now Im discovering that its very common for these transmissions to only last 100k miles. Its super expensive to replace. After more research it seems to be more of a ($4k) consumable part instead of something you could trust to last for the life of the car. This would be okay, only if the repair cost wasnt going to effectively total the car. And totaled because no one wants to buy a car that is unreliable. The resale value is so low because of these problems? When called, Nissan offered no assistance and was very tight-lipped about this being anything but a rare occurrence. This is definitely a steep drop from the reliability standard I thought Nissan had. Never again?

Ripoff and runaround -- I purchased a 2015 Nissan Altima with 100000 mile, 72 month extended warranty. I traded that car in to a different Nissan and had to purchase a new warranty because apparently they would not transfer but had the promise of the warranty being refunded. Ive jumped through hoops already to turn the proper paperwork in. Months later still no refund, and of course Corporate blames the dealer and the dealer blames Corporate when they actually answer the phone. Thousands stolen!

Our experience so far has been unpleasant, unproductive and frustrating. We are especially unhappy by what appears to be less than a professional and courteous behavior, performed by Hernando ** at Royal Palm Nissan. It all started on September 17, 2011. My car was having some weird and loud noises coming from the engine. As a result, I took my car to its original dealer (Royal Palm Nissan). One of the customer service advisors (Not Hernando **) helped schedule an appointment for Monday because they were having more customers than expected, and I said that it was all right. So he created me an appointment for next Monday (09/19/11).I lost a day of work in order to bring my car for inspection. The car was fully inspected and the noise was temporary fixed. They told me that the car did not have any issues. After two days, the same noise came back from the engine. This was a very unpleasing thing to hear again. However, the problem did not end there. This Saturday, 9/24/11, we took the car back for inspection because the problem apparently was not fixed. This time, we were welcomed by Hernando **, not in a professional, social and friendly way. In 12 years of business, I have not seen such an unpleasant and unprofessional customer service. This is what Hernando ** said and I quote, Why dont you take your car and go to another dealer and dont come back and then he literally threw the paper (invoice) at us with an attitude because we simply asked him in a very friendly way to inspect our car. A simple task that was asked to Hernando ** to perform, which is part of his duties and assignments at Royal Palm Nissan. Not only was he disagreeable and unfriendly, but he also put Royal Palm Nissan as an unprincipled and frustrating place for customers.Right now, I am very - and I do mean very - upset at the way this has been handled. I should not have to be going through this. I know that I do have options of shopping elsewhere when purchasing a vehicle in the future, however, it bothers me to see that Nissan is not fulfilling the end of the services that we agreed on when I purchased my vehicle. I love my vehicle, but I can assure you that this has left a very bad taste in my mouth when either I and/or any of our family members get ready to purchase a vehicle in the future. All I ever wanted was for your company to hold its end of the service that we discussed when we purchased my car. Please contact me to discussed this before we proceed with this matter differently. With all due respect,Alexis **

My transmission just went at 142,000 miles. I just replaced the mounts exactly a year ago. The engine was replaced at 100,000 miles.I own three Nissans and you would think the newest one would be the best, but this 2005 Maxima has turned out to be total crap. Nissan should totally do a recall.

I bought a brand new 2013 Versa with my hard-earned money. Within the first month, I had to bring it back to the dealer because the lock on the trunk broke and I was locked out of my trunk for three weeks waiting for the right part. My car has already broken down twice due to engine troubles. Thank God, I have the extended warranty. Seven months old and my car is already breaking down!!! Now, I have a rattling sound coming from the engine. I take good care of my car and I change the oil on time. Nissan service dept has been great but at this point, I just want my car to work the way it should!!!

I am a 2008 Nissan Titan owner, who is seeking other Nissan owners in the WNC area, whom all of a sudden, after a rain, have their paint delaminating causing a white plaque spreading all over. I took my Titan to 3 different body shops I trust, and they each stated the clear coat was delaminating. It was clearly a manufacturer defect. I contacted not one, but two, local Nissan dealerships and have had their GM, service manager, and Nissan specialists (you name it) look at it and take pictures. I have bent over backwards doing everything that Nissan Corporation has asked while I lose multiple hours at work, including having it looked at by their preferred body shop who even said it is a manufacture defect. Now, after putting over 400 miles on a vehicle I baby and do not drive but for pleasure, they are trying to tell me that since it is out of warranty (though the miles are very low, as again I do not drive it on a normal basis) they dont have to do anything towards my Titan. There are numerous claims by others of the exact same issue happening with them (including a lady at the same dealership the same day as I, complaining about the same thing with her Nissan). Although Nissan Corporation states that they have never heard of this problem before (a simple search shows customers back to 2004 with the same problems), I truly believe a class action lawsuit should be started. Please post your experience and if you live near my area.

I purchased my 2017 Nissan Murano on 2/27/17 from Frank Fletcher Nissan, Joplin MO. Prior to 5/8/18 (I do not have this date or who I spoke with at Fletchers) but I stated to them when my husband drove the car and placed his arm leaning on the center console the drivers seat would rub against the console causing this annoying squeaking that was continuous until he changed positions. I was asked if my husband was a bigger man and I said yes 63 230 lbs but what does that have to do with it? He stated they have had several complaints about this and all the men were larger. I said that is no reason for the seat to squeak! We had other vehicles & not ever had this issue. So on 5/8/18 I took my car in and the service dept said they could and I agreed to let them install washers to tilt seat slightly and prevent rubbing.This seemed to work briefly but then it started again. Nothing like before but still it should not be happening. So I went back again to report it. This is my 1st brand new car and this should not be the way it is & I have never had a car that had this issue and I am sure I could have bought any other car & not had this issue. So I said if you cant fix it who should I speak with that might be able to assist me and at that time he gave me the 1-800-nissan-1 #. On 6/6/18 I contacted the 800 Nissan consumer affairs and the person I spoke with said they will send case to regional consumer affairs specialist to get in contact with dealer and investigate giving me a case # ** from agent #**. on 6/8/18 I spoke with regional affairs rep and he had authorized technical resource to talk with Fletchers and that my car was under warranty so call and make an appointment to take my car in. 6/8/18 I called Fletcher for an appt. They said they will need my car 1/2 day but he will get ahold of Regional consumer affairs and find out how to get set up with tech. 6/11/18 Fletchers called. Will get tech line assistance with them to get help on resolving problem. Appt set for Wed, 6/20/18, 10 a.m. 6/20/18 took car to Fletcher Nissan Joplin, MO. Service manager said will contact tech line and see what they can do. He came back to get me in just a short amount of time and said I could take car and he would call me to bring it back in once tech line calls them back to let him know how to resolve. On 6/29/18 I receive a call from Fletchers customer service dept asking if my problem was resolved to my satisfaction and I said no and explained I was still waiting to hear back from service dept at which time she transferred me over to the head of the service dept.The man said he had spoke with tech line and they were not to modify seat or replace it. He was told it is a characteristic of this vehicle. ARE YOU KIDDING ME!! At which time I told him I would NEVER purchase another Nissan again and it is a shame because my sister bought one just like mine because I liked mine so much until this and now they will never buy another Nissan either. I called 800 Nissan back and spoke with agent #** and asked for a supervisor. He said he will have a supervisor call me back no later than tomorrow. He did have me explain to him my issue so it could be noted prior to supervisor calling me back. 7/12/18 a supervisor called, left a message on my phone and said the dealership provided me with correct information. The vehicle is operating as designed and it is a normal characteristic. They will follow up with me tomorrow to make sure I received this message.7/16/18 Sammie called and I was not where I could talk so told her I would call her back Tuesday at 10 a.m. She gave me her direct #. 7/17/18 Sammie called me back at 9:40 a.m. Said all she could do was restate what I had been told which was it is a characteristic of this vehicle. I said I knew of other people per Fletcher dealership in Joplin that are having this same problem but I also know it is not every car since my sister bought the same vehicle due to my recommendation and hers does not do this so how can you consider this a characteristic. She once again said it is a characteristic of this vehicle. Call was ended! Case # ** 7/17/18 I called Sammie back. Left message to call me back - no return call. 7/18/18 called her again leaving another message with my # to please return my call and to this day still have not received a return call.

My Terrano 11s alternator went down and so I contacted my local garage who after ringing round said that the part would cost a massive £130-00 inc VAT. The part would take a couple of days as this was a Friday. I thought that I would also try to see if I could speed things up a little by contacting my local Nissan dealer, Nissan Bradford (Bristol St Motors), they also said that it would take a few days and the cost would be ONLY £1300-00, yes £1300-00. When I complained all I got was that Nissan set the cost and thats all there was to it. Is it that the warranty was different? NO. Both had 1 years warranty. Is the Nissan part made of Gold? No. It is in my opinion that They are BOTH profiteering.

I came across the mission of your company on your website. Since months I have serious and justified doubts on this mission. Let me explain: My Nissan Trail (1 year old - warranty) that I bought last year in January 2016 in Windhoek, Namibia has been under repair since 27 August 2016 until today (!) after an engine jamming. A long story of promises by the local Nissan dealer has been culminating in a statement by the dealer last Monday, 6 March 2017: We are sorry the engine has no compression and we have to bring it back to repair to the engine workshop. So I am waiting now for more than 7 months for my car with now not any prediction when it is going to be ready. And if it is could Nissan warrant that it is functioning? Engine repair is not standard anymore in Europe, but is overtaxed to customers in Africa. All this questions and more in detail I addressed in a written complaint to Nissan South Africa with not any answer so far. I hope you can address this mismatch between your mission and my experience as soon as possible. A frustrated customer.

Any Nissan dealership that has been in business since 2013 knowingly participated in consumer fraud with corporate guidance. They knowingly sold defective vehicles that put the consumers safety in jeopardy and our court system gave them a slap on the wrist. The class action lawsuit attorneys make bank and the consumers were stuck with the aftermath.At first Nissan claimed that a computer program upgrade would fix the issue and they knew it would not. They string you along stating that they are working on a fix, but it never came while I was under their warranty. They say they have a fix now but they want me to pay for half of it because I am just out of warranty. They never told me about the fix while I was in warranty. The fix is only as good as their word and their word has no value. What are they hiding currently? You will not know until it is too late. The whole lot of them are fraudsters that can not be trusted. Buy a Nissan of any make at your own peril. As Americans we should unite and stand outside of every Nissan dealer in America on as often as possible but especially on Saturdays until they go out of business in America. That is about the only recourse we have for these lawbreakers that our Government is allowing to stay in business in this country. Now you cannot say that you have not been warned.

I have been a customer with Nissan Finance since May 2015. I never had an issue with them. I decided to trade my 2015 for a 2018 this past April. I paid $2500 down (which I did have to do in 2015) and my payments went up. However back in July, I ran into some financial difficulties and communicated that with them in able to get a payment extension which they declined. I made payments which weren’t the full amount and kept communicating with them for an extension.I owed them about 2 months and made a payment on 9/1/2018. They reposted my car on 10/12/2018 and are not allowing me to pay the past due. They want me to pay the full balance of the loan which is unheard off. If I’ve been requesting an extension for 2 months, how would I be able to pay off the entire loan in one day on a 72 months loan. They are not in the business of keeping customers in their vehicle. I will be filing a lawsuit against them and American Repossession. I reside in a gated community with Security at a guard gate. No towing truck is allowed in our complex with Security Knowledge or Resident Approval. They illegally gained access to our community.

I bought a 2012 Nissan Murano 7 month ago and the last 5 month its been sitting in the driveway. The cvt transmission has went bye bye at 120 thousands km so I call Nissan Canada. Gave my vin number only to find out that there was an extended warranty bought and paid for already for that Vin/. My 2012 Nissan Murano. But heres the thing. They got the money already for the warranty but was up to them to let the dealership who I bought it from that there was an extended warranty on this vin and was to be transferred to the new owner within 30 days of purchase which they had failed to do so you went on to have camvac do an arbitration and Nissan sent a legal representation and at the end of it all Nissan could care less about their consumers at all and come good and honor the warranty that they already made the money on and fix my vehicle for me. So now Im stuck with a truck that dont run and a loan that I have to pay for 18 thousand and have nowhere to turn. Im a single father thats been raising my 2 girls for the past 7 years alone. I work my butt off to afford to drive and pay for the car and raised my girls and Nissan has all the money in the world and cant do anything or dont even care. So what Im saying is if anyone reads this think twice before you buy any Nissan car or truck. They really dont care about the consumer at all and the transmission on these vehicle are garbage and if you research them you will see all the problems on them cvt transmission. I just dont want anyone else to have to suffer the way I have and for through this. Thank you.

I just got a used Nissan Xterra. I had it about two or a year. My transmission was slipping. I found out that Nissan had trouble with the radiator, leaking antifreeze into the transmission fluid making the transmission to go out. This showed a bin. A recall on them if it was a ford. They would fix it for free. If your company does not want to pay for a radiator and the transmission, I will not buy a Nissan again.

I have been back and forth to Nissan for the past year or so because the check engine light keeps coming on and the car runs hot. The past 30 plus days I have been back and forth. The dealership says one thing is wrong but Nissan warranty claims to be investigating. I have been out of my car over a week now and I keep getting the runaround. Im still under warranty. I just want Nissan to honor this warranty and stop trying to rip me off.

I bought a new 2017 Nissan Rogue. The next day from purchase I when slowing down I felt a jerky lunge as if the break locked up and something is getting stuck or going to break, others have stated sounds like transmission issues I contacted the salesman the next day about returning the car and she said dont worry you have good warranty just bring it in we will fix it! So, I made the appointment and service said, We dont find anything wrong. A few weeks later there was a metal rattle noise low idle.Again, we dont find anything wrong with rattle. We will bend this plate, it still made noise. Service said, We drove your car 15 time. We dont feels issues. (lies!). Its been 1 year and the break, lunge pop issues has never been fixed, the sunroof rattles and squeaks, steering wheel squeaks when turning, radio sounds like static, vibrating in dashboard when accelerating are intake button for a/c gets stuck, air conditioning makes a water noise.during service wrong oil was added to my car, antifreeze was below the low line.Been there 5 times for repairs with waiting around 4 hours each visit with no repairs except for the idle. The new car warranty is basically a scam if Nissan doesnt use it. Service advisors all say, we have no problem using the warranty, but then refuse to use warranty to fix repairs. I have never had a car with this many problems in used or new cars. Service states this is Nissan not other cars you cannot compare, obviously because Nissan showed they are bad quality, customer and lower than other car with this many problems! On top of that Nissan has bad resale value only one year and lost more than 1/2 its value, basically buy 2 cars only get 1 - not complete, bad quality, junk car.

My 2011 Nissan Rogue with 62,000 miles on it needed a new transmission. Warranty said 6 yrs or 60,000 miles. My claim was rejected with a $147.50 diagnosis fee and a price of $5,440. Do not buy any Nissan products. Cant believe Nissan headquarters. With all their money cant help out customers when they know their transmissions are all defective.

Had a life threatening experience with my 3 month old Nissan Leaf. It would stall while driving. Took it to the service center multiple times but they were not able to diagnose it. Horrible customer service. I will never recommend this car to anyone in my life.

I purchased a new Nissan pathfinder in 2005 and I did just had issues with it at 87k miles transmission broke and Nissan didnt want to take responsibilities for the repairs so I had to fix it myself. Exactly one year later the radiator broke and leaked coolant to the transmission and transmission broke again. This time Nissan said OK we are going to give you a free transmission, but we have to install it. I paid Nissan 4k dollars to install the transmission and 6 months later I had problems with the thermostat and I decide to exchange it and I promise to myself that I will never buy a Nissan vehicle in my life again. In the past I had purchased Nissan Sentra, Pathfinder 97, Armada, Nissan pickup hard-body and I just have Toyota and Chevrolet, and I am very happy with my vehicles.

Transmission on Nissan Rogue 2012 failed out of the blue! No warning signs, dashboard lights, etc. 83,000 miles! 6 years old! Should not need a transmission! Contacted their complaint department and after 3 days they stated that Nissan was not able to help with the situation. Nissan does not stand by their products. NUMEROUS reports have been made about their failed CVT transmission. Very very dissatisfied customer! Was quoted $3500 plus tax by a Nissan dealership.

I took my 2008 Nissan Rogue to get new tires. When the tire shop took the old tires off, they discovered that the tire pressure sensors were corroded and loose and couldnt be tightened. Their policy is that they cant replace the tires without replacing the sensors because that would be disabling a safety feature. So, I had them replace the two worst sensors at a cost of $300.00, more than the cost of two tires, and put the new tires on. The other two sensors were corroded also, but they could still be tightened. Upon leaving the store, I went to the Nissan dealer to see if I could get some compensation for this because the car was only 4 years old with 59,000 miles. I was told that I couldnt because the work was done somewhere besides the dealer. I had no choice but to get the work done by the tire shop because they couldnt send the car out the door with the safety feature disabled. Next I went to a Consumer Affairs website and found out that there was a recall on 2008 Nissan Rogues for said tire pressure sensors. The service manager at the Nissan dealer never mentioned this recall. I then called Ken **, the GM at the Nissan dealer, explained the situation and mentioned that I knew about the recall. At this point, he said the recall was VIN specific and that my vehicle was not covered. Obviously, if my vehicle isnt covered, it should be because the problem is the same as the one covered by the recall. Shouldnt I be compensated for the cost of the sensors and have the other two replaced at no cost?

Not Happy at all that I paid so much money for this 2013 Altima V6 3.5 SL piece of crap. Nissan knowingly sold these defective transmissions and wont even acknowledge the problem let alone fix it. The whole car shudders badly when the lockup torque converter locks up to make a solid connection between tranny and engine. Make for about the worst driving experience you can Imagine. Will NEVER consider another Nissan if they dont come up with a fix.

Bad experience with Altima 2013. I was out of manufacture warranty when first radiator started to leak and needs the replacement - It was a rusted hole in the part!! Next - transmission failed - pieces of metal found in the transmission! When I looked up on the internet I realized that I purchased the lemon. Reviews are stating “Avoid like a plague” Nissan Altima 2013, 2014, 2015 due to the transmission problem. On my request Nissan used a good reason not to satisfy my claim to replace the car or to pay for repair as I am out of manufacture warranty. People talking like robots polite and monotonous. Nobody wants to take responsibility. This is my 2nd Nissan, First I owned for 20 years. Will not go with Nissan anymore.

I purchase the car new in 2012. Windshield cracked for no apparent reason: was told that it was due to the cold weather of winter. Out of pocket several hundred dollars since dealer and Nissan Canada refused to cover under warranty. Remote starter intermittent: sometimes it works and sometimes it doesnt: Nissan says that cold weather can prevent it from working...geees! I live in Canada! What a useful gadget to work when it is cold outside. Surface rust on trunk: according to body shop, this is a common problem with Nissan. They covered it. Surface rust inside door: mileage at 59800 km but was 24 days after warranty: no warranty. Nissan called me recently to purchase new car: I told to forget me and put on their do not call list. I am going to sell the car this year (maybe trade-in) for a car manufacturer that has a better reputation.

I know these complaints are mostly about Nissan Muranos. I presently own a 08 Nissan Rogue in which my transmission went out on me while on road trip from North Carolina. I purchased it from Nissan dealership in 2011 with approximately 50k. I presently have 121k miles. When I found it was the transmission I did some research because as long I have been driving I know transmission dont go out on cars at 121k. I called Nissan consumer care and found out that an extended warranty is on Rogue transmissions. Being that I had 121k I ask about the mileage on warranty at 120k. I was told mileage didnt matter and take to Nissan dealership. The dealership diagnosed as needing a new transmission. I found a letter on Nissan website stating that the warranty on CVT transmission had been extended to 120k /10 yrs from 60k 5 yrs. The letter also states that even past warranty mileage that decrease in repair cost would occur by Nissan. After speaking with Nissan Ive been told that no previous problem with transmission and being out of warranty they couldnt assist me with my transmission. Doing further research there are many people having/had issues with the CVT transmissions in Rogue/Muranos. I spoke with a few mechanics who said that transmissions dont fail @121k and Nissan had issues with CVT transmission. Right now I feel Im caught in rock and hard place. I have to spend $3500-$4000 for a major repair for a car that Im still paying for. I have purchased 3 prior Nissans and always thought highly for their cars. I believe that Nissan is trying to deflect responsibility for having a defective part. I just want Nissan to own up and replace it in good faith. I like the car, but after this Ill seriously consider and likely purchasing other brands and models of auto other than Nissans

Nissan has produced a product with an obvious defect and has not warned their customers that if not repaired, then it can cause major problems with the transmission. I have had to pay over $5000 in repairs and rental cars for one month. There is a backorder on parts to replace the overwhelming amount of transmission repairs.

Dont take it! Bad customer service, broken web, incompetent employees, managers that are quitting and credit department with its own world. LIARS AND RUDE TO CUSTOMERS. I had a car loan with Nissan going directly from the bank. (Draft) 2012-2017. In the year 2015 Nissan changed the rules that the last payment must be paid hard check not directly from the bank as draft. Nissan never informed existing customers about it (me being one of them) and this is common knowledge when you call Nissan customer service - they know they did not tell existing customers. Nissan did not contact me until the payment was already 30 days late. Manager at the time swore up and down this will not be sent to creditors as it was not my mistake and because they did not contact me - they had issues with new web that was put in place in 2015 (also known to all of them). That manager left a note in my account, as that I did not know my last payment must be done by physical check. However, Nissan still reported me to creditors as they dont read managers notes and dont care that this is their mistake. I was never late in my life. My credit score dropped from 850 to 698. There is nothing else bad on my credit, I paid for the report. Nissan credit services refuse to send a note to creditors, but when managers answer the phone, they tell me it will be ok and they stand by their mistakes. Because of their disconnect with credit department my life is ruined. I have never made a mistake in my life. I lived by the rules for 22 years building my credit score and perfect history. None of the higher ups offered to fix this mistake for me. It takes one letter to creditors to get my life back.

I bought a 2006 Nissan Titan in 2009 with 45K miles on it. I loved the truck up until 80K miles (go figure, right when the warranty expires. Coincidence?). Just after 80K, I started having significant trouble with the front end of the vehicle shaking when I would come to a stop. I replaced the rotors and 3K miles later same problem. At 90K miles, I went to have my oil changed and tires rotated and found out I had both rear axle seals leaking very badly, a common problem amongst Titans ($600 to repair). Now, heres the big one. I started noticing a high pitched ticking sound from the exhaust. Come to find out, I had two cracked exhaust manifolds. This caused an inspection to fail, decreased horsepower, decreased fuel mileage and exhaust fumes to enter inside the cab of the truck! Cost to repair is $3,000. I did my research and it looks like everyone who owns an 04 - 07 Titan has the exact same problem. Nissan will not issue a recall for this problem and refuses to pay for the repair, even though I drive to work every day with headaches, dry eyes and nauseated from the carbon monoxide. They could care less. Funny thing is they changed the exhaust system in the 08 Titans so obviously they knew there was a problem, but still refused to fix it. Now, Im stuck with a truck that I cant get rid of because of the exhaust leak. Im trading the Titan in for a Tundra. Toyota takes care of their customers. They just wrote a check to my brother for over $9,000 because his 99 Tacoma had a rusted frame. This trucks blue book value was $5,500. I will never, I repeat, never buy another Nissan product and I will continue to bash them to everyone I know who is in the market for another vehicle. Nissans are a joke! Learn how to take care of your customers or you will pay for it in the long run! I seriously hope Nissan goes bankrupt. And with the customer service they have, its not a far stretch!

For the last two years 2014 and 2015 and now into 2016, Nissan has changed - but did they make the change as a user friendly for customers - Hell No times 2. The upper management of Nissan must be a bunch of Bone heads or knuckle heads - your choice but - its one of these two for sure. I have called their CS number multiply times at different times of the day and week to talk to a live person and stay on the phone for up to 2 hrs and no one has ever answer the call. I know I am the bone head for waiting this time endurance but I wanted to find out if anyone would answer. They have made changes to their website over the last two years and it has got worst as whoever they hired to do this changes. It does not work. I should have been discussing the problems to a red brick wall and would have gotten more response from the bone heads at Nissan.

I have been scheduled for an inspection on the 15th of February 2022 between 1200 and 1700. I waited the whole time for the inspector which did not show up nor called to notify me. I called Nissan Inspection and they told me that someone is going to call me. Someones name John - phone number ** - called me after half an hour and told me that the inspection has been scheduled, but it did not go through the system. He said that he is going to schedule another inspection the next day, 16 February 2022 between 0800 and 1000, and if the inspector did not show up by 0900, the inspector is going to call me and let me know. John says that he is going to monitor this closely and notify me of any changes.The next day, 16 February 2022, the inspector did not show up. At 0910, I called John (and I am not sure if this is his real name) twice, but he did not pick up the phone. I called Nissan inspection and they told me that the inspection has been scheduled between 1000 and 1200. I have to travel at the beginning of March and thats a lot of time-wasting.

The contact owns a 2010 Nissan Maxima. The contact stated that the key failed to turn over into the on position preventing the vehicle from starting. The contact made multiple attempts and was not able to start the vehicle. The vehicle was towed to an authorized dealer. The technician diagnosed that the steering lock needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.

I gave my car for the service which supposed to be under warranty. Initial phone from customer service asking for $300 and later on final bill more than $500!!! For flushing the fuel path!!! The labor rate was $135.0 per hour and calculated for 3 hours. Most of the service person I encounter as novice apprentice!!! And the topping was the annoying service manager (Mike) seems that he was hand picked from. I believe the Nissan business in North Vancouver is very dull and slow and the service manager wants to make money but its a rip off.

I bought a 2012 Nissan Rouge new in 2012. Last week while driving on a busy street 285 in Atlanta the car lost power and I almost had a few accidents. I took the car to a Nissan dealer in Buford GA and they said the transmission was gone. I have 82,000 miles on the car. I asked how much to fix, they said around $5000.00. I explained that other places said $3500, they told me the reason its this high is Nissan will not put in a transmission without a blower to cool the transmission fluid thats what is causing the breakdowns. I asked why was this not on my car when I bought it, he just looked at me. I said is this a defect, he did not answer. The blower is an additional $1200 for just the blower. I talked to Nissan and asked them to cover the whole replacement. They offered $1,000 which does not even cover the blower. This should and I am sure will be a recall someday. I guess I will park the car till then. Lastly in talking to the lady in warranty she had no clue about the blower and said she does not know cars but thats her decision. Can someone help me with this.

Theyre aware of the issues with the 06 Nissan Altima and they didnt send out notification. Its stressful patching something that they know about. How dare they put our lives in danger and our children and now theyre giving me a hard time. Shame. Shame. Shame on them. This car has put my child 95 around big trucks.

I have a leaking sending unit on my 2015 Nissan Sentra. I opened a case report with Nissan Corporation 2 weeks ago, Sept 1, but have not received a call back from Nissan during normal business hours despite 6 calls Ive made to the Nissan Customer Representative over the past 2 weeks. Nissan has a recall for the same problem -- on the 2015 Altima and 2015 Maxima -- an improperly installed ring on the sending unit, resulting in leaking fuel. I cannot get any assistance from Nissan as of today, August 12.Additionally Nissan sent me a letter earlier this year (the letter of course is not dated but I received it this past spring 2019) advising that I might have a complete blockage..in the EVAP tube located between the fuel tank and the evaporative emission canister. While this is different from the problem of the leaking sending unit, it illustrates that Nissan clearly has multiple problems with defective fuel pump assembly parts and/or improperly installed fuel pump assembly parts.