I had bought in May 2014, a brand new 2014 Nissan Sentra and it went bad. It had a major computer problem, factory glue leaking through the headliner, stitching unraveling from the fabric, and black paint coming off the radio console and Nissan bought it back with an intention for me to buy another, called a buy back. And then I bought a brand new 2015 Nissan Altima in Sept 2014 and the transmission went bad at only 5,000 miles, the cotter pin in the axle had to be re-tightened, the radio has static, there is a popping in the Bluetooth, and the speaker lid popped up. There is still static in the radio and there is still popping in the Bluetooth in the Nissan!!!! And Nissan says thats a normal operation. You have to be kidding me!!!I will never buy another Nissan. I dont recommend a Nissan to anyone. It was and is an awful experience. Nissan has stressed me out beyond belief. I had to go back and forth to the Nissan dealerships at least 20 times. Can you imagine two BRAND NEW Nissans going bad within six months? Nissan is not the same brand that it used to be.

In March of 2012, I purchased a new 2012 Nissan Versa sedan. I paid cash for it. In September 2012, I struck a deer while driving. My insurance company and body shop determined just over $7,000 in damage, not totaling the car. Within two weeks, the body shop had completed all repairs except replacing the backseat, which had been ordered from Nissan shortly after the accident. The body shop and I have been in constant contact with Nissan trying to get an estimated date of arrival on the seat. Nissan has no information except that the seat has been ordered. It has now been almost 8 weeks that I have been without my vehicle. The insurance only covered the expense of a rental car for 30 days. I was told by Nissan to contact Consumer Affairs regarding this matter.

I just got a used Nissan Xterra. I had it about two or a year. My transmission was slipping. I found out that Nissan had trouble with the radiator, leaking antifreeze into the transmission fluid making the transmission to go out. This showed a bin. A recall on them if it was a ford. They would fix it for free. If your company does not want to pay for a radiator and the transmission, I will not buy a Nissan again.

TITAN XD – I was very satisfied with my purchase, it was beautiful! Black Platinum Reserve. 5.6 gas v8. Things were fine the first 3 months but then the right around view camera started intermittently work. The A/C would blow cold air for the passenger side, the air conditioned seats did not really cool your tush much. Do your homework, these trucks depreciate astronomically, 53K retail, trade value 29k-36, I had mine 7 months and it had 3k, demo model, I had 8k when I traded. Get out while you can folks. I had a Pathfinder two years ago and it was riddled with issues. At least Nissan is consistent.

Purchased a 2013 used Nissan in August 2019. By May 2021 paint started chipping and can now easily peeled off. While driving on the highway, multiple chips of paint hit the windshield - also above windshield and on door and trunk. AWFUL paint job! DAddario Nissan or corporate will not take care of it. I wish I could attach photos to really do it justice.

Nissan cannot find what is causing my 2016 Nissan w/600 miles to stall. Pulling into traffic it will sometime stall to the point of just barley rolling. In heavy traffic it sometimes is dangerous for me and my family. Other than that, it is a dream to drive.

I dont know why I never learn my lesson always coming back to this dealership. When I would search for car loans for bad credit, they would always come up. Been turned down 4x, the last humiliating incident, finally got approved through the help of a friend whos only supposed to cosign with me but ended up having the loan under his name only, my name - hopeless. So we drove home and just before the 2nd week, they called asking for my friends tax returns. Wrong timing coz this a few days before the long weekend. I was able to submit what they want right after long weekend. Now theyre saying bank got suspicious and asking for cosigner. I said, You guys are the ones who decided the loan be put solely under my friends name, and we kept you posted about the delay on the docs being asked so you can somehow keep your bank posted and now we are faced with this. My salesman said, Bank said no cosigner no deal. I said, Ok heres the key... TAKE IT. So they did even if I already put 3,000 miles in it in only a 3 wk time. What I cant forget is the humiliation of taking my stuff out under the heat of the sun and piling them up on the side of the guest parking while I wait for my friend to pick me up. FIRST TIME that I experienced such humiliation, although Im a BIG FAN of the NISSAN JUKE, and 2nd GENERATION NISSAN JUKE IS COMING OUT NEXT YEAR; NEVER MIND AND NEVER AGAIN. Thanks Nissan LB. That review is posted on their website. Customer Relations messaged me and left a number to call in case I want to further discuss and get help, but for 4 days Ive been calling but no ones answering. I thought they are testing me how far can I go about telling my ordeal, so Im escalating it to you.

I purchased a 2012 Nissan Sentra 2 years ago and I didnt mind the high interest rate and payments because I thought Nissan made reliable vehicles. WRONG. My transmission now needs to be replaced at 85k miles! Not okay! Id chalk it up to bad luck if it were just me having this issue but Ive found countless reviews complaining of the same issue with the CVT transmissions in all Nissan models. Nissan doubled the warranty on the older models due to a lawsuit for their cheap faulty transmission, you think theyd resolve the issue but NOPE! The repairs are going to cost me $3400 and Nissan refuses to help. Awful cars and awful service. If its not too late, do NOT buy Nissan. Look into Hondas or Toyotas. Ill never buy another Nissan again.

I purchased the vehicle in 2010. I asked for a CARFAX report and received a CARFAX for another vehicle stating there is no accident or issue with the car. The vehicle was bought used with 36,000 miles. At 65,000 miles, my transmission started to give me problems and needed to be replaced. I got the transmission replaced. At about 75,000 miles, the transmission required replacement again and was fixed. Recently, at 84,000 miles, the transmission needed replacement again. My vehicle is covered under warranty till 120,000 miles. But this constant problem is a huge hindrance in my work and life. Ive contacted Nissan North America to have them only say they’re sorry for the issues and to try nothing. What am I supposed to do when the warranty is up and I can’t afford a $3,000 transmission repair? Im extremely upset by this and need actions to be taken to remedy the problem.

I purchased a Versa in January 2012, it has been back to the Pat Peck Nissan four times, all to no avail. They replaced the stick shift two times and then the third time told me it had a recall and assured me that it would work after this time. Of course it still isnt working. When I get into my vehicle it may take me up to 30 minutes to get it into gear to even go anywhere. I purchased a new car because I wanted reliable transportation. Well, Nissan isnt a reliable transportation. I wouldnt recommend this vehicle to my worst enemy. The customer service is awful, everyone lies to your face. I am appalled at the whole situation. Whatever happened to making the customer happy?

Ive had the privilege of driving 3 Nissans because our family owns 3 models: a Sentra, a Vanette and an Exalta. I first learned how to drive using the Vanette. Simply put, its my favorite car brand. Ive also had the chance to drive other car brands, but I just dont get the same feeling as when I drive a Nissan. Ive been driving for 12 years and I hope that when I can finally afford to buy my own car, therell be an awesome Nissan car waiting for me to buy it. BTW - that Nissan Juke advertisement with the typo was genius. Kudos to Nissan for thinking of something brilliant to promote their SUV. Cant wait to see what they have to offer next!

Bought a pre-owned car from Cerritos Nissan. Car look great and works perfectly for two months since was bought. The car started to have some mechanical issues with the shift gears. Shift got stuck for no reason. Nissan did not help at all. ):

2016 Rogue bad transmission at 66,000 miles! I am anxiously awaiting to find out if my lifetime warranty will cover my transmission on my 2016!!! By the looks of the reviews I am not feeling very good about the coverage. I bought this vehicle brand new from the Nissan Dealership in Grand Blanc, MI. I really believe a transmission should last more than 66,000 miles. I will leave another review after I get the results of the warranty company.

I am very disappointed to come on here and do this. I bought a 2012 Nissan Versa in 2014. I loved that car. At the time the dealership seemed nice. It was all handshakes and how can we help you. Fast forward till today and they are the single worst entity I have ever had to deal with. Background: I unfortunately was in a car accident (no one was hurt) but my car was totaled. I wasnt an idiot, I had all the insurance I needed including GAP. I put in all my paperwork, work with the loan company and my insurance and the GAP company. Everything was going fine. Then, the woman from the GAP company emailed me saying that Nissan was insisting that I received the Security Plus extended service contract for free (which it clearly states on my Finance contact I was charged $935 for). I think to myself, not a big deal, I have my copy of the finance contract. I had already sent it to her, so I didnt see a problem. But there was a huge problem.The Gap company gets a cancellation quote for these services. But since Nissan was insisting I got it for free she couldnt get a quote. So, she calls Nissan, Nissan tells her I have to call. I call them. They say I have to speak to the dealership (which I am not at all in close proximity to at this point), but they are more than happy to contact the dealership and have them reach out to me. They said it would take probably a day before I heard back. Well, I never heard back from Edison Nissan. I called the woman back, but she stopped answering her phone weeks ago. She also will not return any of my messages. Her name is Janeesha, run the other way if you have to talk to her.This is a unique thing I have run into with this. I called the dealership myself trying to speak to someone in Finance a few times. Well, what they always do is transfer me to someone with a full mailbox. I cant leave message (not that I think they would call me back if they did get my message), the phone doesnt even ring. I call back and when the sales person answers (there is not published number for Finance because why would anyone need that), I ask for a direct line. They cant give it to me.So, I have upped the game on them, so now its their turn to up the game (I guess, that is what it feels like, like they are playing games with me and my finances). They say, well, I can transfer you to reception and they should have numbers they can give you. Great I say, Put me through. I thank the guy on the other end of phone, he transfers me to a voicemail, that says for me to leave a message, then promptly hangs up the phone so I cant leave a message.Its a shame. Their cars are awesome in my opinion. But I would never ever buy another car from Nissan because I would have to deal with a horrible dealership or a terrible phone support team. These people are only interested in you when you are ready to give them money. I get that, I do. Im not trying to vilify them, I know theyre profit driven like any company. But I find the fact that I cant get 5 minutes of a single persons time when I actually need them to do something for me! I knew what I wanted to buy when I went in, I made the sale very easy on them. I test drove, I was satisfied, I bought. Now I need something from them and they dont give a damn. Never again, Nissan, never again. I love how at the bottom of my Finance Contract it reads: Customer/Lending in Truth Contract. Except for when its provided as proof and no one cares what it says.

I purchased a 2008 Nissan Pathfinder in October of 2008, with about 20,000 miles from Stockton Nissan. About 3 years ago the VDC Off light came on. I took the car to Stockton Nissan to have the transmission flushed and asked them about the light (The car had less than 60,000 miles at the time). Was given an estimate of $1500 for the ABS Actuator Sensor/Pump and $600 to install for a whopping total of $2100.00. I declined because other than the Idiot lights the car runs good and the mechanical gauges all check out. Then the BRAKE light and ABS light. Then the check engine lights started coming on and off and the speedometer and odometer would go on and off with them. However, my car registration is due in December of this year so I need to smog it. I took it to a shop and they charged me $400 to replace the speed sensor on the right front tire. It smogged, but 400 dollars later I still have all of the Idiot Lights off and no speedometer or odometer. I have contacted the Nissan Consumer 800 number 3 different times. Nothing was done. This should be a RECALL since other Nissan owners are having the same issues. I guess since it is not a SAFETY ISSUE, Nissan can get away with ignoring this issue. This is my 4th Nissan AND WILL BE MY LAST NISSAN, unless this issue is addressed by Nissan. By the way, this is first review/complaint I have ever written.

I have 2012 Sentra that just failed transmission. The cost of repair - $4K. When buying this car I had no idea 8 years is its lifespan. They KNOW about this problem and extended warranty for 2003-2010 models but not later models. Nissan said they fixed the problem. THEY LIED. Now the only way to me to do it is a lawsuit. There was a lawsuit filed and settled. PLEASE READ about it before buying Nissan. I wish I had. You can find a lot of good reviews online - dont believe it, it is from people who just bought it or from dealers. Mine is a real story how reliable Nissans are after 8 years. You need to spend not $500 or $600 on minor repair of older car, youll need $4K. We have 2 Nissans. Guess where I am going for my new car? Anywhere but Nissan.

Contacted NISSAN about a bad CAT. Car is slightly over the 80,000 warranty, but vehicle was bought as a dealers demo and was told the 8,000 miles already on the car will not count against me so a full warranty will go with the car. NISSAN dealer refuses to do repair. NISSAN USA will not accept responsibility and inform dealer to perform under warranty. Go to dealer and let him diagnose, then call us and we will decide. They are refusing to talk to dealer or get involved in any shape, form, or manner.

We regret dealing with and purchasing from this particular dealership. Our sales guy (AM) was fantastic. Knowledgeable, genuine, got us a deal. 5 stars for him. We do also like the Nissan brand. But the second you hand over the money, customer service stops abruptly and completely. Total breakdown. Something is always wrong or forgotten, every single time. Received a vehicle with no spare tire, broken windshield and peeled off window tint (and some other minor stuff). Now you may think ok, nbd, theyll fix it. Thats what we thought when we accepted the vehicle with deficiencies. And we thought that because thats what they said they would do. But they wont. We have been trying since May 10th....yes, almost 3 months. 3 months of ignored phone calls, not returning messages, having to go in numerous times to see them in person and we are no closer to having any of our concerns addressed.Id advise caution against Mark **, the finance manager. He is dishonest, disorganized and has given us false assurities many times. Him we regret dealing with the most. Id avoid dealing with Austin **, one of the managers. Same thing. Speaking with him can best be described as a complete waste of time. We have decided that we will no longer chase after them. Cant keep wasting time calling and driving over constantly. Weve lodged a complaint with Nissan Canada and BBB so hopefully something comes of that. We will fix the deficiencies elsewhere and pay for it, even though it was threatened that doing that will void our warranty. They love to hold you hostage. Long read, but hopefully it will save somebody from making the same mistakes we did. *If you refer to them, they dont actually pay a referral fee as advertised. That is a false advertisement.

Nissan extended warranty on 2009 Rogue for 10 years. I replaced CVT in December of 2015 at AAMCO after being informed by a Nissan dealer that I did not have any warranty remaining. I recently discovered that in fact I do have a warranty on CVT as it was extended. I filed claim with Nissan for reimbursement which they have denied. The Nissan service manager discussed this claim with Nissan and their opinion was I should be reimbursed.

As a woman having heard of the many poor business practices against woman in the car dealership and services centers, prior to taking my car in for a scheduled oil change I contacted the Lancaster Nissan Service Center and posed the question if they would perform an oil change on my vehicle if I purchased my own oil and oil filter. I was informed by the gentleman over the telephone that Lancaster Nissan does perform oil changes for customers who bring in their own oil and oil filter and was quoted a price of approximately $16.95. Having scheduled the appointment online and being quoted approximately $89 (with their oil and oil filter), after calling and verifying that I could purchase my own oil and oil filter, I emailed the person who sent me a confirmation of my scheduled appointment asking that a note be made that I will purchasing my own oil and oil filter approximately 5 days prior to my scheduled appointment. I arrive for my scheduled appointment and check in with the representative at the service desk and inform him that the oil purchased and oil filter for this appointment are on the floor on the passenger side. He informs me that the price of the oil change will cost approximately $15 plus tax. I inform him that I am aware as I had previously called and that I would also like to have the old oil filter returned to me. His response was, Ok whatever you say. Although I did not inform him of why I wanted the old oil filter returned, the purpose in my doing so was to ensure that it was indeed replaced. I handed the representative my keys only for him to return approximately 10 minutes later informing me that he was just told that Lancaster Nissan does not perform oil changes unless the customer uses their oil and oil filter. This was puzzling as I previously called to inquire if it was possible and received a quote, and also upon checking in, the representative quoted me a price with me having brought in my own oil and oil filter as well. He indicated that the owner just informed him of this. I asked to speak with the owner whose business card reads General Manager, and he indicated that this is their policy. I asked the owner to see the policy in writing and he informed me that they do not have it in writing as they have never had this type of issue. I asked the owner how it was that I called to inquire of the practice, emailed a representative who sent me confirmation of my appointment, and was also quoted a price at check in upon informing the representative where the oil and oil filter was, that now, all of a sudden it is a policy that cannot be produced in writing. His response was that they have never had this issue arise which is very hard to believe, being that Lancaster Nissan Dealership/Services Center has been in Lancaster for many years. The purpose of this review is to make woman aware of this poor service provided by Lancaster Nissan Services Center, in Pennsylvania and the false representations of their alleged policy which the owner could not produce in person. Although I have a copy of the service agreement I was asked to sign to verify the services I requested which note that I purchase my own oil and oil filter, I am unable to attach it as I am not savvy with technology. However, I am willing to take a picture and email it or mail a copy if requested.

Well the issue has been fixed. It cost me $3000 for the co-pay which Nissan thought was a great deal because my vehicle had over 100,000 miles. The rest was covered by Nissan under what they call good will. Not really happy with the deal but have to take what you can get I guess. The sad part is this whole problem could have been avoided if Nissan would have done the right thing and issued a recall considering they knew about it the whole time. Bad customer service!

I am filling this out on my mothers behalf. I am sorry I do not have more information. I can get if I pressure her to give it up. But she has been victimized by this company and is giving up because she is mentally drained. Basically, what happened is that the car broke down while on a drive across country, out of state. The part (transmission) needed to fix the car took about a month to come in. We had to rent a car to complete the trip and get home on time. The $850.00 in rental fees are not going to be reimbursed by Nissan. This car already in its short life had a muffler break apart and disintegrate. Our trusted mechanic couldnt get a new muffler because Nissan hadnt made one yet. So, he had to fabricate one. He said that he never saw anything like this! The car is only a 2007!

I am the unlucky customer of Nissan; my 2013 Nissan Sentra has a transmission problem without any previous symptom. My wife was driving to California when happen and need to bring the car to the dealership located at Tracy CA. The only dealer in town! They took several weeks to have my car ready and as a familiar person to the automotive industry. I know that there are design issues and manufacturing errors. I am an open minded person and understand that errors happen. I patiently wait for the repair of the car and pay for the additional travel to pickup my car. I am located at AZ. After that I let my son attending Tulsa University to take the car with him. He noticed a noise under the car and with the months the noise go worse. I instructed my son to take the car to the dealer at Tulsa; they completed the diagnostic and determine an error made during the replacement of the transmission where a bolt was left loose or too tight ended to stripping or damaging the bolt threads. They also recognized an extended warranty for additional 12K miles and the whole repair will cost nothing to me. Well too good to be true! After two weeks waiting for the parts; the dealer at Tulsa notified me that the dealer at CA didnt accepted the claim! They said that there is nothing they can do and I should contact and deal with the dealer at CA directly. The dealership at Tulsa denied to honor the warranty! Well, I contacted Nissan directly and they reported the receipt of my complaint; within the following two day they completed their investigation. It is an issue that needs to be solved at the dealership and it is nothing that they can do! I got a copy of the procedures created by NISSAN to replace the transmission and the additional procedure to remove the parts where the bolt in question is located. It is more than clear that the last person to touch that bolt was the Nissan technician during the transmission requirement. Well after all the evidence still Nissan denied any support or ruled to make their representatives responsible for their mistakes. I am writing this review to help some other potential customers to became victims of their poor quality of products and services. I asked for a writing report from their investigation and it was denied; they do not want to provide anything in writing. Too much to ask? Nope! It is a normal covering for a crooked organization! Do not repeat my mistake; do not buy any Nissan products! I am not complaining for the poor quality. It is for the silly expectation of Nissan that the dealership are independent of their organization. That I cannot have a service across the whole USA but I need to deal with independent dealers, that they are trying to push me to go to CA and fight with an independent organization whom by the way hold a big SIGN OUTSIDE SAYING AUTHORIZED NISSAN DEALERSHIP with their big logo there! NEVER NISSAN AGAIN!

I purchased a 2009 Nissan Murano in 2012 and now am experiencing a well known issue with the transmission. They extended the warranty to 120k miles but I have not driven the vehicle for the extended warranty period. I contacted the customer service for Nissan and spoke to several people with no resolution. They are not going to honor the warranty nor stand behind their product when they know this is an issue with the Nissan Murano. It has transmission issues and would advise anyone not to purchase this vehicle.

Coming from a Loyal Nissan customer FOR ELEVEN PLUS YEARS, I am disgusted at their lack of care and concern for issues that my recent lease CAME WITH. I just signed this lease, trading in my old one at the end of May. I will NEVER go with Nissan again after my recent experiences with the Patchogue, NY Dealership and Consumer Affairs absolute lack of care and effort to mend anything. Problems at the dealership level have left me going to Consumer Affairs which were of no further help at all. They act as if all of this is out of their hands and there is nothing to do to reassure their efforts at trying to make me satisfied.They cannot get one person on the phone to speak with me. I have had issues regarding my new 2018 lease 3 months in, leaving it in the shop to be repaired with NO ETA of time it will be done (because items are back-ordered) and ready for me to drive again. Though they did mention maybe some time in October... awesome because I dropped off my car on 8/27. I also only get this info through voicemails because every time I try to call back it goes to voicemail and I wont receive another call until they have their scheduled time to call me back. Horrible customer service and quality of care.My new lease has a safety brake issue where the auto safety break will go off when no one is around, breaking my car while going 40+ mph. Apparently this is a VERY COMMON issue (talk about safety) with ALL Nissan models starting with the VIN K. So Id check your VIN because I am sure if you dont say anything about it, they wont either. I have also had the issue of my backup camera lagging and freezing as backing up since the beginning. There was no point to even use it because it was inaccurate and dangerous to do so. My radio has also just decided to black out one day for a good 10 minutes. Couldnt do anything about it. This is my THIRD time back to the dealership where they finally kept the car to fix it fully, even after showing them video evidence of my experiences the second time I went back.Patchogue has provided me a loaner of not even the same model or year of my current Rogue lease. Which is fine and I normally wouldnt care, BUT at this point, still paying for a new lease yet driving around an older vehicle for over a month has me fuming. I have been polite and patient up until now. The back and forth phone calls that go nowhere are leaving me stressed and in disbelief with this company. I am in shock and SO dissatisfied with all this new 2018 Nissan Rogue and Nissan Customer Service has come with. This is my fourth Nissan, third lease. I have NEVER had an experience like this. I am beyond shocked and pissed.

My transmission went out at 5 years old and 74000 miles on my Nissan Murano. There were absolutely no positive comments about Nissan the corporation. After receiving the horrible news. The reason my vehicle felt like it was in neutral all the time was because the transmission was out. Patterson quoted me $5200. I called a local transmission shop and they said they would do the job for $4300. I asked Patterson about it and they said they would match the other shops price... WOW. Then I said, Well I may have definitely not had $5200 but I still dont have $4300 so I decided to call Nissan the corporation. Still within the years warranty but not the mileage warranty. They did not have to do anything. I went through the process of the phone answering service. Talked to one person then to another. The lady said on a Wednesday that she had 3 days to get back to me with an answer. All this time the dealership had our vehicle and had not been authorized to do the work. I felt like if I made it look like I could afford it by authorizing the work to be done that it would be a no brainer and they would not feel the need to help me out. Soooo all in all my vehicle had been at the dealership for one week now... The corporate lady calls and tells me that Nissan would pay for half of the repairs. Well that was not the whole repair but I felt grateful that I didnt have to come up with 4k. And plus I had already negotiated their repair shop down $900. Every little bit helps. I could not find anyone else who had the same circumstances that I did. Well I thought I would write this review because of how Nissan took care of me and so maybe someone else would find some courage to call and see if they would help their case. Nissan transmissions have had a rough path here over the past 10 years although I did not know that when I bought one nor all the way up till I had problems with mine. Once I authorized the $2150 which was my part then it took them 3 days and I had my vehicle back. Also I had already made up my mind that no matter what decision they came up with I was going to be nice and say thank you. Even though it wasnt the full amount I said, Thank you maam I appreciate it so much. I think she was totally thrown back and said, You know what let me give you my direct numbers and you can call me any time with an issue on your nissan vehicle... well there you go its pretty much against my nature to be nice when Im upset but hey Gods in control anyway right??

Bought Rogue in April of 2011. It is a 2011 model. Car was BRAND NEW! Approx. 8-12 months later, noticed transmission making high-pitched whining sound. Call Nissan, Norwich, CT where I had purchased vehicle. Was told that the noise was normal for the CVT transmission. So I didnt worry about it after that. Finally in May of 2014, I really thought the transmission wasnt right. I brought it in and paid Norwich Nissan 116.00 diagnostic fee. Was given invoice/statement saying that the transmission had been checked and that no problems were found and that no service needed. Then in November, my transmission suddenly stopped working, and I barely made it home. I was furious! I took it to a local trusted mechanic and he told me the transmission was shot and had been going for a long time! I contacted Nissan Corporate Consumer Affairs and it took over a month of phone calls back and forth for them to finally tell me that that would claim no responsibility because the car was too far out of warranty (82,000 miles). When I first asked Nissan about the car, it probably only had about 24,000 on it. Then in May when they checked the transmission, it had 70,000 miles. I did some research and found several other customers whose transmission had died around 70 - 72,000 miles just like mine. DON’T TRUST NISSAN......VERY POOR CUSTOMER SERVICE IF THEY KNOW YOURE RIGHT! I will continue to seek legal action against this company. In the meantime, Ive bought a Mazda, so far very happy with. Am in the process of trying to sell my 30,000 dollar Rogue (now worth about $6,000 without a transmission!).

2007 Nissan Titan, 4 months out of warranty, mileage is within warranty by 10K miles. Customer service advocate decided to deny assistance without ever learning the merits of our request. We are a family of Nissan owners. We currently own 3 Nissans and have had as many as 5 within the last ten years. Federal emissions warranty is for 8 years/80,000 miles. We purchased 02/27/2007, thus time element of warranty is out by four months. Cost of repair is over $2200 for the catalytic converter exhaust repair. Customer advocate advised that they were unwilling to assist because we hadnt visited the dealership for service. If they had bothered to call and discuss anything with us, they would realize we live over an hour away from the dealership and service visits by a retired individual that far away dont make economic sense. We ask for assistance and without any conversation with us, a decision was made. I cannot understand how this would ever be considered a customer service department when they chose not to communicate with their customer.

I leased a brand new 2017.5 Nissan Rogue SV AWD Premium Package in July 2017. My vehicle traded was a 2015 Rogue (same model) I had hit my mileage on a year early. Not only was I pleased with my 15, but I spent 2 years as a Nissan employee, and I retain the Nissan Visa card. I would say Im a pretty good customer and supporter. In 6 months and 7k (now 8k) miles, my Rogue has had the radio/navigation system fully replaced! My Rogue has also been TOWED into the dealerships service department! I work nights. It was Christmas Eve. The car never made it to work. Of course, 3 days later after the holiday, the Rogue worked fine and the mechanics could not duplicate the issue. A diagnostic test showed a possible air flow problem... which I read about in another review... but they really have no idea. I am a single mom, on a check-check basis, and one reason I lease is to avoid maintenance! I cry all the time in my car. I am frustrated. Every time I start the Rogue I wonder what will happen next. I have lost confidence in this vehicle. I filed a claim with Consumer Affairs. I have received 2 emails from the gal stating she has tried to reach me multiple times by phone but I have no missed calls, voicemails, nothing, and the number(s) is saved in my phone. I have responded to these emails but then have not heard back from her. In the last week, I have called her DIRECT line 5x leaving my contact phone number 2x every message. I have gotten voicemail each time. Since December 26, 2017 I have called Nissan Consumer Affairs 8x. I should not have to be dealing with this regarding a vehicle purchased brand new not 7 months ago. Certain staff members at the dealership have been as helpful as they possibly can be but they have limitations which I understand. At least theyre on my side. Nissan seems to think this entire issue is a game. Its not. I live in Columbus, Ohio. We do not have major public transport opportunities. I cannot afford a chauffeur, I cannot afford taxi cabs or Uber. Nissan needs to step up.

When I purchased a 2011 Nissan Frontier, I was asked, How would you like your payments to be made? Through automatic withdrawal or through mail? I clearly stated that I would like an online account that would draft my payments automatically on the 17th day of every month. When I first discovered that payments were being taken from my online account and through mail, I contacted my bank to stop the payment. I then contacted Nissan to inform them I did not want my account being drafted twice a month. Fast forward to a year later: the same thing, but only this time Nissan Finance writes an email to me apologizing for mistakenly drafting twice out of my account. I took the initiative to cancel one of the two payments that they were taking. Once I did, Nissan did the same thing; therefore, no payment was received for the month of July. Harassing phone calls everyday all day began approximately 4 days after. I spoke with a lot of callers (all of which I cant understand due to language barriers). I explained my grievance and they said, Sorry, but you now must make a payment for last month.” I find this company to be poorly run, disorganized and filled with negligence across the board. I can promise that this Nissan 2011 Frontier will be the last Nissan I buy and I will gladly share this story with anyone interested in buying a Nissan.

The Nissan was a smooth ride and engine was quiet but there were other problems that made the car very weak although the price was very good. Had so many problems that I traded in car for another and service was not that great with replacement parts needed often and the same problem kept occurring which made me question whether car make was viable. There were many problems with fuel pump that had to be replaced several times and gas tank was very small so had to fill up frequently and originally car just stalled in the middle of the road when driving due to malfunctioned fuel pump which was very dangerous.

I first contacted NMAC on Feb 24th, 2014 about a deferral for my loan of my 2013 Nissan Sentra SR because I lost my job. My account # **. I was given a 2 month deferral on my loan that day. The original rep I spoke with said that I needed to sign a document and send it back for their records. I was asked to send the document back before March 4th or my account would be late and I would be assessed a late fee, which I had agreed to. I called back on the Feb 28th because I hadnt received the document yet and it was getting close to the deadline of the account being late and I didnt want to get a late fee. The rep I spoke to on the 28th said the document was sent on the 26th and I should receive it any day. I was also was told the whole process would take 2 days. The rep I spoke with said he was waiving the late fee because of this delay. I asked if the document could be faxed over to me to expedite the process. I was told an original signature was needed so I couldnt get it faxed. Finally on the 6th when I still hadnt received the paperwork, I asked again if the letter could be faxed. At that time I was given a fax number and was told a late fee would be assessed. When I told the rep on the 6th that my late fee was supposed to be waived, she told me the paperwork I was signing specifies I would be responsible for any late fees. I signed the paperwork and faxed it back and also mailed it on the 7th. Im writing this today because I just received the document on March 8th and the envelope was post marked March 3rd which means it wasnt sent out on the 26th like I was told and I was going to be late anyway because of the 2 days it was going to take to process and now there is a late of $22.00. I am requested the late fee be taken off the account effective immediately due to the lack of urgency on the part of NMAC. I am very disappointed with service I have received.

On May 1st 2015, my car would not start. I had to have it towed to a Nissan dealer. I found out it was a faulty steering column mechanism. This faulty part was recognized by Nissan and they extended the warranty. I filed a claim for reimbursement online and later received a call stating my claim would not be covered because it was out of the warranty time.....by 1 week!! This is Nissans problem because they knew the part was faulty. Online, I found a lot of unhappy people about this issue. That doesnt even include the people who wouldnt complain online.. I was hoping they would stand by their product, especially when they knew it was faulty.

Nissan lied to us about the extended service plan. Parts that were listed on the pamphlet they used to sell on the extended service plan were not actually covered under the plan. We have called Nissan Consumer Affairs, they dont care. Some of their representatives tell us the parts are covered, others tell us they arent. One of their representatives told me he would accept that listed parts arent covered, pay for them, and move on. That is what I suggest every Nissan owner should do. Move on to another car maker. Until you can get rid of your Nissan be honest when people ask if you would buy another, tell them no. Tell people you are not happy with Nissan. Explain and give examples to people of what Nissan does wrong. If Nissan wont listen, we must get everyone else to listen to us. Dont buy a Nissan.

I have a Quest with 70,000 miles and a bad AC compressor. This is a $1000 repair through Nissan, and far too soon in the life of this vehicle. I contacted the Nissans customer support line. After holding for about an hour and a half, I did finally get a chance to talk to someone. He couldnt commit to any financial assistance Nissan doing anything until I had Nissan look at it, even though the local garage had already assessed it for free. I understand why that is necessary. You cant just start throwing money at a problem, and not all garages are well qualified to work on modern vehicles. I said that was fine, but wanted to make sure that Nissan might be able to help me out before I went to the trouble. He said that IS something that Nissan does, but couldnt make any guarantees because they look at each case individually. He also said that they do good will warranties all the time past the standard warranty of the vehicle.I begged for some sort of criteria they looked for because in order for Nissan to look at my Quest, it was going to cost me $120 and half a day to diagnose the problem by the time I drove for an hour and a half to the nearest Nissan dealership. I wasnt keen on the idea of wasting my time and money if there was no chance of getting financial assistance. With no criteria to offer me, I took the risk, because I felt surely a reputable auto manufacturer would acknowledge that spending $1000 for repair parts on a non-wear item at 70,000 miles is a bit outrageous. It took Nissan a few days to look at my circumstance. I was sorely disappointed. Not only did they decline to help me out, the explanation they gave me was that it was out of warranty. NO WAAAYYY! Since that time I requested the case be escalated, however Nissan wont return my calls.Ill be honest. Im not fun to talk to about this. I dont curse at those poor people on the phone, but I feel strongly that a brand new car taken good care of should make to at least 100,000 miles with no concerns. Im sorely disappointed with the ability to work with customers, and of course even more disappointed in my van, which I used to like. Now I have reservations that the vehicle I purchased new to depend on to transport my family safely, is not as reliable as I had previously believed. Nor is the company that built it have any concerns about instilling confidence in its customers after their Nissans fail them.I will not be buying another Nissan, nor would I recommend one to anyone else. Im not certain that another manufacturer would have handled the circumstance any differently, but I know how Nissan handled it. Fool me once... Take my advice. Take a warranty seriously. 36,000 miles isnt much, and take tracked reliability ratings seriously. I wish I had. Oh, and dont buy a Nissan.

So I financed a car with Nissan that had almost 30,000 miles on it thinking it was a good investment. The warranty was for 60,000 miles and of course things were great right up until the warranty expired. At just over 63,000 miles the transmission let go. I have never heard of such a thing. Funny thing is they had this problem with the cvt transmissions before and supposedly fixed the issues. WRONG. Also they have a bunch of lawsuits out against them because of this issue. Most if not all are just out of warranty. Think about that one.

I cant tell you how disappointed I am with Nissan Consumer Affairs regarding a problem we have experienced with our 2005 Nissan Murano. Im referring to Case ** in which they told us that our car needed a transfer case replacement. Although the Murano is 9 years old it only has 24,900 miles on it. Nissan has quoted me $3,200 to fix this problem. I contacted Nissan Consumer Affairs (a gentleman named Will) because I did not feel a transfer case should go out after only 24,900 miles on it, even though it may be 9 years old. He claims they looked into this issue and offered to pay a token $500 towards the $3,200 repair bill. This seems extremely low, and that Nissan feels no responsibility for the mechanical failure of their cars. When I asked what would cause a transfer case to go out, Will told me he did not know and maybe we did not drive it enough, which seemed ridiculous. He then told me I had 30 days to either use the $500 or lose it. I told him I really did not see any option here since the car can not be driven. He however said I did, we could just walk away from it and that some people with 180,000 to 200,000 mile choose to walk away versus pay for an expensive repair bill. I told him our car with 24,500 miles versus 200,000 was a big difference. He said it was his job to relay this statement.We have had several Nissan vehicles and until now I have been very happy with them, however after this experience, we will be hard pressed to say a good word about Nissan and any responsibility towards the reliability towards their cars. This is a faulty mechanical equipment problem, not a time issue. Its obvious No one at Nissan Consumer Affairs cares but after this experience, I will never purchase another Nissan vehicle, nor will I probably ever use their Service Dept again. Extremely disappointed in Nissan!!!

Dont take it! Bad customer service, broken web, incompetent employees, managers that are quitting and credit department with its own world. LIARS AND RUDE TO CUSTOMERS. I had a car loan with Nissan going directly from the bank. (Draft) 2012-2017. In the year 2015 Nissan changed the rules that the last payment must be paid hard check not directly from the bank as draft. Nissan never informed existing customers about it (me being one of them) and this is common knowledge when you call Nissan customer service - they know they did not tell existing customers. Nissan did not contact me until the payment was already 30 days late. Manager at the time swore up and down this will not be sent to creditors as it was not my mistake and because they did not contact me - they had issues with new web that was put in place in 2015 (also known to all of them). That manager left a note in my account, as that I did not know my last payment must be done by physical check. However, Nissan still reported me to creditors as they dont read managers notes and dont care that this is their mistake. I was never late in my life. My credit score dropped from 850 to 698. There is nothing else bad on my credit, I paid for the report. Nissan credit services refuse to send a note to creditors, but when managers answer the phone, they tell me it will be ok and they stand by their mistakes. Because of their disconnect with credit department my life is ruined. I have never made a mistake in my life. I lived by the rules for 22 years building my credit score and perfect history. None of the higher ups offered to fix this mistake for me. It takes one letter to creditors to get my life back.

Called Nissan customer affairs talked to a Trey. No help... Asked to talked to his supervisor then talked to a Alica (not sure on name). Voiced my disconcern with my customer service at a dealership. Asked for Alica for a email with her name and my case number. Said she would. Well she had Trey call me back then he said he would. Keep in mind they dont have employee ID numbers and cant use last names. They work in your Tennessee office. Neither one of Nissan customer affair case workers could send me a simple email. All they wanted to do was close the case which I had to call and have re-opened 1st time. Basically its waste of time to complain to them. Almost sure nothing was done or will be done. Best they could with all their experience suggest a I get a second opinion... I felt like the dealership was being shady.

In August of 2010 I set up automatic payments for my newly purchased Nissan Rogue. All went smoothly for better than four years - then I get a call from Nissan Collections. The Nissan Collections agent informs me Im sixty days past due on my car payment and my response is, But Im signed up for automatic payments. I made full restitution immediately and was led to believe that the situation was not of my doing and that all would be corrected. Not so. Nissan attempted to blame my bank at first.Once I verified this wasnt true Nissan went into their standard defense mode - which is very well rehearsed. Nissan claims to have called me multiple times via their automated service, multiple times by an actual person, claimed to have left multiple voice-mail messages, and claimed to have left me at least one email regarding the ending of my automated payments. I did not receive any of what they claim - with the exception of the call I actually answered. My credit score went from 780 to just around 700 in the blink of an eye - and will cost me thousands over the life of the new mortgage Im applying for.Family, friends, and strangers will be sure to hear this story told over and over again. I want the world to know just how disappointed I am with this company. Correct your shamelessly faulty notification system and do right by loyal customers or you are doomed to fail. I do recall several apparently automated calls made to me around that time but there was nobody on the other end. After repeating hello several times I simply hung up. Is someone getting credit on a quota simply for dialing a number without answering it? Ill be contacting Comcast to see if they can do a search on this mystery email I supposedly received. Im paying off the last few month of my loan by check today. This will be the last Nissan I ever own.

Bought 4 years ago. Always maintained. Engines light comes on at 115k and it turns out that the CVT is to blame. Now Im discovering that its very common for these transmissions to only last 100k miles. Its super expensive to replace. After more research it seems to be more of a ($4k) consumable part instead of something you could trust to last for the life of the car. This would be okay, only if the repair cost wasnt going to effectively total the car. And totaled because no one wants to buy a car that is unreliable. The resale value is so low because of these problems? When called, Nissan offered no assistance and was very tight-lipped about this being anything but a rare occurrence. This is definitely a steep drop from the reliability standard I thought Nissan had. Never again?

2011 Nissan Versa Needs New Engine - Check engine light was blinking, engine started to run rough so I had it towed to a reputable mechanic in town. I was told the #3 cylinder had very low compression and needed a new engine. With only 77k miles how could this be? Called Nissan and told me to take it to a Nissan Authorized Dealer for diagnostics, so Consumer Affairs will review, which I had to tow it there and pay another diagnostic, only to have Consumers Affair deny any assistance for a new engine, because it was outside the perimeter of being out of warranty, pre-owned and I wasnt a loyal Nissan customer for maintenance (I just got the car over the summer). My daughter previously owned the Versa and loyally took it to a Nissan Dealership where she bought it. There have been several complaints of low compression issues not only for Versa but other Nissan models. Although Im sure they are aware, they will do nothing about it.So Im stuck with having to pay for a new engine or dump the car! My son went from excited to drive a newer car to disappointed. It is no longer operable. Had I not paid off the car when I purchase it from my daughter ($5100 left to pay) for my son, she would have had to make payments to the bank for an inoperable car. I was so adamant about my son (new teen driver) having a newer, safe car, certainly wasnt expecting a Nissan vehicle to need a new engine with only 77k miles. Thought Nissan are supposed to run much longer. Very dissatisfied with how Nissan wont back their product.

I was not given proof of a chip in the hood of my 2009 Nissan. I was not allowed to be present during the inspection and was billed $1,800 for excess wear and tear after paying $1,400 for repairs and new tires. I was asked to send a receipt for proof and that my bill would be adjusted. Today I called to let them know Im still waiting on a copy of the repair bill and the representative was outright rude; telling me that there will not be adjustments I was promised by the manager I spoke to - Antonio **.

Service Department issues-- NEVER AGAIN! My 2008 Rogue showed some weird transmission issues on a trip to Virginia on 4 occasions. After some research we learned about a CVT issue with the Nissan transmissions in these autos. Called our service department to report the issue and they took us right away. They acknowledged the transmission issue and related the steps that should be taken 1) schedule and service the transmission 2) a add-on cooler product 3) new transmission. Nissan, as an aside, has increased the warranty on these transmissions from 60,000 to 120,000 miles, acknowledging the issue.I called Nissans consumer affairs department to report the issue and to see if I was a candidate to replace my transmission. My car is used on long journeys often and this CVT issue only happens when the transmission has heated up because of a long journey - 200-300 miles. Once its cooled down, it corrects itself; however, when it happens, one loses all transmission power and acceleration ability. I also wanted Nissan consumer affairs to understand that we use this vehicle on Rt. 95 and we could be killed if we cannot get our car to accelerate.I spoke with 2 different reps who were empathetic, then my last encounter was with someone very rude. It was then I asked for a manager to call and she did. She was pleasant and understanding. I outlined my concern and she and I agreed that if there were any symptoms of the issue again, I would call her immediately and we would address it then. I was satisfied at this juncture and felt comfortable with our agreement. I then received a customer satisfaction survey from Nissan about my service experience. While the team at Hawthorne Nissans service department was nice and helpful, I didnt give Nissan a good customer satisfaction survey because I wasnt satisfied with my vehicles issue.The survey prompted a call from the service director who was concerned about his service departments score and wanted to do a deeper dive on my vehicle problem. I told him at the present time there werent any issues. He said he wanted to replicate the drive so they could experience the problem by taking my car for the weekend and giving it to the errand person and then having the service manager drive it home which is about an hour from the service center. I advised that this short driving would NEVER replicate the issue.Nevertheless, I was agreed and dropped my car off with the understanding that I would need a loaner vehicle. They hesitated but agreed. I stopped after work and picked up the loaner which had just over a quarter of a tank of gas and was given strict instructions that I must return it with exactly the same amount of gas. Ok. Then as I sat in the drivers seat they said, oh by the way, the passengers side door doesnt work.I took the loaner and parked it in my driveway. It was of no use to me without an operating passenger door. This is when my husband got involved. First thing Monday I called about my car and was told they couldnt find anything which I knew would be the case. I told them Id be in to get it. This was after my husband called and addressed the broken SERVICE department loaner issue with the director who seemed nonplussed about the entire situation.The story gets better because my car tire light was on when I got into my car. Remember the Service manager drove my car and I was appalled that he couldnt put a tire gauge on it and see if it needed air. What kind of service is that? Oh, and I had to throw away the lunch garbage that someone left in my vehicle too. Last, I learned that my car had been sitting in the service department parking lot the entire weekend.We did call back consumer affairs and reported the incident. My husband did re-engage with the service director who basically blew him off with an Oh well. This was after he told him never again would we service our car with Nissan or buy another Nissan vehicle. I pray that this transmission issue doesnt arise again and we arent killed on the highway. Im hoping to be rid of this car before anything else happens.

I wouldnt give this company one star. My story is far too long and complicated to type out here. I warn anyone and everyone to steer clear of any Nissan product. Youll be so sorry if you do. Buy anything but a Nissan. I am still fighting with them 3 1/2 years later over a leased Altima that was a lemon from almost the beginning. They couldnt care less! Consequences? I wont even go there!

Consider this. I have a 2011 Rogue and found out the CVT needs replacing. Since Nissan has created a monopoly around their CVT you cannot find parts to rebuild as you cannot buy them. The only way is to replace the entire CVT which you must purchase from Nissan. Ever wonder how they extended the warranty for 2008-2010 only but did the extension in 2014? They knew that the 2011, 2012, 2013 would all have the same problems. Maybe not enough complaints at that time for those years. So I checked the warranty on the brand new replacement CVT direct from Nissan and installed by Nissan... 12 months/20000kms. Although the exact same CVT on a brand new 2017 comes with 5years/60000km warranty. Read between the lines... Nissan cannot even back their own monopoly on CVT with a decent warranty. What a crock of **. Bye bye Nissan FOREVER. The GM of the dealership wont even return my call, probably because he has no excuses for the crap product the CVT is. Someone start a class action and take Nissan and their CRAP CVT down.

Altima 2009 was returned, inspection (wear and tear) - no charges. 5 1/2 months later, a letter from NMAC says they found engine sludge and they are charging me of improper maintenance. I did the proper maintenance. The cars engine light was not on, no sluggish acceleration, and no smoke when lease was returned. Now, NMAC is charging me for a new engine if I did not produce evidence of oil changes. I no longer have records of a lease returned 5 1/2 months ago. I called many times and explained their answer for me to find the records. Second letter, 3 months later, and now its over 8 months since the lease was returned. New engine charge is $3,737.06. Nissan needs to do more in-depth inspections, not just the wear and tear. It is illegal, unfair, and unreasonable to charge $3,737 for a new engine 8 months after a lease has been returned. Nissan needs to inform the consumer of any costly repair so that proper economic decisions can be made by the consumer before a lease return. I am at NMAC’s mercy now. They can charge anything they want and spoil my credit. I am held hostage by NMAC.

This is a reliable vehicle. It is small and has a sporty feel but still feels safe. It handles well & acceleration. The trunk area is quite small but I can fit a surprising amount of stuff in the car with the seats down. One of the most important features I was looking for this time around was a vehicle with AWD. I found my previous car slip-sliding around in the big rainstorms we had over the last few years and I wanted to solve that problem for a safer, less-stressful commute. The Nissan Juke has good gas mileage, comfortable seats and good power uphill (my commute home includes a long trek into the foothills). My major complaint is the small gas tank! I have to refuel multiple times a week for commute. Stil, I would recommend this car.

I contacted Nissan on 12/4/18 and spoke with Stacie from Nissan North America regarding my transmission going out! She asked that I take the car to the dealership and have a diagnostics done and they will review if the car could be considered to be repaired by Nissan. Stacie, called me back within hours after learning my car was there and told me, there was nothing she could do, because the car was over 60K the allotted mileage to be considered an option to cover the transmission per Nissans guidelines.I contacted the dealership and spoke with the service manager and he told me, I missed the cutoff by 125 miles for consideration for Nissan to repair the transmission. Stacie, lied and never mentioned the 120K cut off... She deliberately did not share that information. She did not try to help, she’s a liar and my car is sitting at Nissan and my car isn’t fixed! I am going to make it my business to pass on the deliberate deceit received by Stacie at Nissan North America... Stacie the rude, obnoxious liar can be reached at **.

I purchased my Night Armor colored Frontier new in 2011. It wasnt until after my paint began to flake off the front fender wells, that I researched online and found this to be a long standing problem with Nissan Frontiers. I expected the paint to fade and lose its luster over time but to have the paint just completely flake off is something I wasnt prepared for. The exterior of my truck was detailed on a regular basis that consisted of washing, clay bar, sealant and waxing and yet my paint is flaking off, along with rust in the water channels on the roof. This without a doubt is a manufacturers defect in the paint process or the paint itself that Nissan refuses to acknowledge. Toyota has a similar issue on some of their vehicles but they have gone as far as extending the paint warranty to 14 yrs for all of its customers, kudos Toyota. There is no indication that the problem has been resolved on the 2022 Frontier model... BUYER BEWARE. This is a clear indication why they are losing market share... Nissan has lost me as a repeat customer!!!

My airbag light came on and my passenger air bag indicator showed off. I took to my local mechanic who told me there was a voluntary recall P8242 and therefore I needed to go to a dealership since this was covered under warranty. I took my vehicle to Haldeman Nissan in Hamilton NJ and was told it was not covered due to the wrong vin #. I should call Nissan consumer affairs. I was told someone would be back to me by end of day next day. That morning after supplying all information including quote of 4911.52 from dealership to repair (lined up exactly to recall repair) told nothing they could do since wrong vin #. I consider this not standing behind their product. A known issue and they will not fix a vehicle with approximately 60k miles. Last Nissan I will purchase. Also told by mechanic transfer case leaking and due to rust on my rotors they should be replaced. A small amount of rust accumulated since I had been on vacation and car was not used. Felt like they were trying to pull a fast one. Back to Ford/Mazda for me.

Nissan is, by far, one of the worst companies in terms of customer satisfaction. You can clearly see it from all negative reviews. Nissan is pretty much done with you once they were able to secure your money. Please stay away from Nissan with a clear margin. Ive bought my car 4 years ago and I take my car to the certified dealer (Royal Moore Nissan Hillsboro) couple of times a year for regular maintenance and any major work needed. I was hoping that my car would last, as long as a certified technician touches it. Obviously, I was too naive. I took my car to another dealer (CARR Nissan). They told me that my car has not been touched for years. This is only 1 month after my visit to the Royal Moore with full service.Ive complained to the Nissan consumer department. Their answer was that they cannot do anything about it and that I need to close with the dealer. The dealer is certified by Nissan but Nissan cannot guarantee the best service. The dealer obviously does not care about the customer satisfaction. That is why I sought help from corporate Nissan. For me, this is not how you treat a customer if he/she is willing to spend ~20K on your car.

We purchased our family dream car and recently noticed an issue. Online I read the likeliness of the CVT transmission being the issue that many customers are experiencing so we took it to our local dealer expecting the recall. The recall covers several years worth of Nissan car makes and models, but did not include ours. At 88,000 miles we were told the entire transmission needed to be replaced, with a cooler for the transmission too. The grand total quote of nearly $5500. We only owe $4000 on the car. A hard working family of 4 now has a family dream car that they cannot afford to fix. I read online calling consumer affairs would be a joke, it was. I called and waited the 24 hours for Nissan Consumer Affairs to tell me that there was nothing they could do.What this customer heard, my family hears, what everyone I know will hear is that Nissan does not stand by their cars. Nissan does not care about my family. Only 88,000 miles and we have a dead car, along with a sorry theres nothing we can do. Obviously there is a problem with the CVT transmission that needs to extend to the 2011 models too, Nissan. Very disappointed.

2 weeks ago I had a problem with my Nissan Sentra which I bought in 2015 brand new. The problem was about the transmission system. Whenever I drive my car I felt some noise at low speed and increase with speed increase. I reported the case to Nissan service centre in Sultanate of Oman Azaiba branch. After their diagnosis, they confirmed the transmission issue and informed me that they will send the report to insurance company as I had 5 years extended warranty. 2 days later I received a call from Nissan service saying to me that warranty didnt approve the repair and no realistic reason was provided to me. I was very upset how such company is playing with our trust. I now understand the meaning of cheap treatment and products offering.The people from the service centre looks to be trained more for sales than customer support. I am still waiting for Nissan to check what other option is available to fix my issue. But it looks that I will have to pay from my pocket. The next option I have is to file a case against them in court. My company policy is to buy a car every 160k or 4 years. I bought already 2 cars from Nissan and this one will be the last one for sure.

Its a great car. Its easy to drive, its a great color and it was in my price range. It has very nice comfortable seats that heat up and its super comfortable to drive and ride in it. Its smooth and I love it. However, sometimes the tires feel really odd and really off and it simply makes me a little nervous to drive it or really be in it in general. Nevertheless, I genuinely like Nissan and I enjoy the vehicle.

I had contacted Nissan regarding a shift lever failure on my 2008 Rogue. After sending in my information and then getting a reply from Nissan today, 9/7/12, (after several attempts to contact anyone), I was told by Nissan that they cannot help me with any financial help or warranty due to the part is not covered by any drivetrain warranty. As this part is not considered a drivetrain part and I am at 60,109 miles (1,009 miles over the 60,000 drivetrain warranty). It was added, additionally, that another main reason I was denied any help is I was told that I do not take my car to Nissan for any service, therefore, they cannot help me at Christopher Nissan in Woods Cross Utah. This sends a message to me that since I do not spend money at Nissan, there is not much they feel responsible for. I did have my CVT transmission serviced there as I feel it was important for the extended warranty to have it serviced. $180 on a transmission service that should only have cost no more than $75. I do my own maintenance on my cars and have completed the service needed on oil changes and rotating tires, etc. So Im not spending money at Nissan rubes wrong. From my view, the part that failed has nothing to do with service or maintenance and what I have spent at the dealer. It is related to the quality of a component. If anyone at Nissan would take time to read internet reviews on this subject, they would conclude there are many questionable concerns about this part on the Rogue and other Nissan models.So if this has come to a close about me not spending more money with Nissan to service my vehicle, I accept this and will not spend any more money with Nissan going forward. There are plenty of choices for me to where I spend my money and what car I buy. Signed, David **, one unhappy customer.

I have a 2012 Nissan Murano sl awd. I have it in white and I have different shades of white and my headlights hold moisture in them. I told them at the dealership about a year ago too. They didnt see it and now that it is out of warranty they see it. I only have 50,000 mile. I call customer affairs. The lady told me it was nothing they can do for me because it was out of warranty now and she said she couldnt find nothing where I had made a complaint about it. I will not get another Nissan again cause they dont stand behind their stuff. I guess customers dont matter to them. They didnt tell me that your paint and headlights only have 30,000 mile warranty on them. They say that the headlight has to be replaced so right now I am upset about.

I like the computer system that lets you know when it is service time. I also like the alert system, the stereo system, back up camera, systems for telephones, the windshield service, the mobility of the seats, steering volume to be adjusted when needed, the way the seat adjust to help with visibility, the built in coasters for handling drinks, and all the compartments that hold important papers. I also like the way my plan is set up, the mileage that I get, the attitudes for the workers that is provided when servicing the car and the service that they supply. However, I dislike the way the system is set up for more payment when something breaks on the car, having to put more warranty on the car and the warranty that comes with the brand new cars, and the price of the tires. But still, I love the car.

Been taking my Nissan 07 Pathfinder with 47,000 miles to the dealership for maintenance since I leased then bought it. Over two to three years Ive been reporting a sound coming from the car as I accelerated up to 25 then again at 40 mph. This problem was never resolved because it came and went and it almost never surfaced when I would bring the car in for maintenance. They would tell me its the heat shields and tighten them but the noise would return. I had scheduled a 45,000 mile maintenance and on the way to the dealership my engine began to rumble then the service engine light came on where. I was told by the adviser that a coil and a platinum spark plug needed to be replaced to fix the engine misfire. I was given a loaner and they worked on my car for two days. I got my car back and everything seemed fine, the engine light was off, car was smooth. A little more than a week later after I dropped off my wife at work, the engine started to act up and rumble and engine light came on again. I was not far from the dealership so I decided take it in. All of a sudden, halfway to the dealership, I cannot drive past 25 mph and the car starts to make the noise its been making when I accelerated to 25 and 40 mph, the same noise Ive been complaining about for about 3 yrs and now its amplified. I told the service adviser about the incident and told it could possibly be the catalytic converter which is covered under warranty until 2015 by federal emissions law so it would be no cost to me to be replaced. I needed to go to work so again I was given a loaner and the job took two days. I received a call from Nissan and was told that the catalytic was very clogged and parts broke off damaging the engine and it was going to cost $6,600 or more to rebuild or replace the engine. My warranty inconveniently expired three months ago. How can this happen to a car with low miles and with an excellent maintenance record? Shouldnt Nissan be responsible?

The Rogue although slightly underpowered is a delight to drive. It feels so much larger than its compact size. AWD helps in winter driving plus a vast array of safety features add to driver safety. The best recommendation, its comfortable to drive. So much that I prefer it to our second vehicle a sport sedan costing considerably more.

I have a 2009 Nissan Altima. The car will not go. I almost got hit twice. I took the car to Nissan and had a diagnostic test done for 120.00 dollars for them to tell me there is nothing wrong with my car but when I took it to Kia they did one... They came up with the step motor (778) code. I took it back to Nissan and they said they never heard of that code. They reset my car and drove it, and they said it was fine, but when I drove my car home, check engine light came back on and once again got stuck on a hill. The car would not go and almost got hit again.Nissan does not want to fix this problem or recall this vehicle that they said cant fix if they cant find the problem. Im writing this review to inform others of this problem and to put on record Im getting an attorney to file a class action lawsuit, and to let Nissan know when I end up in a accident and hurt or dead they will have a big lawsuit on their hands. Its going to take for someone to die for Nissan to recall these vehicles and that is sad. I will never buy another Nissan vehicle. I will keep everyone informed on what an attorney has to say so you can get in on this lawsuit. Nissan dont want to take care of this problem. I will.

New vehicle purchase. Nissan Motor Acceptance called a reference of mine a week later leaving a callback message after the purchase. I called back the next day and was informed it was a verification check. I felt embarrassed. Nissan Motor Acceptance didnt leave a message on my cell which is the first contact number. I believe references shouldnt be contacted unless a payments missed, emergency, or to locate the whereabouts of the customer. Nissan Motor Acceptance is actually the billing department. My first payment isnt due for another 34 days! Nissan already sent a letter informing me of the billing department and online options to manage my account. My reference shouldnt have been contacted. A message shouldve been left on my phone allowing me time to contact them back. Im posting this cause people need to know what theyre getting into with Nissan. Just think if a payments late how theyll respond!

I am a Federal employee being reassigned overseas for a 3-year assignment that involves the security and safety of the USA. I currently have a leased vehicle with Nissan Motor Acceptance Corporation (NMAC), which I cannot take out of the country. NMAC will not allow me to terminate the contract early without paying them a penalty of $13,186.30. Only if I was active duty military would they make the exception. Even after providing a copy of my orders and explaining that I am a USMC veteran that is continuing to serve the USA in a civilian capacity to help protect the lives of our citizens and prevent another 9/11, they still will not make the exception. I am not trying to get out of the contract for financial reasons or circumvent the system in any way; I just cannot take the vehicle with me. I find NMACs business ethics insensitive and unacceptable. So much for Never forget.

I have been trying to make payments for my son on his car. He has had issues keeping up with his payments, and I have offered to help out. I called NMAC to make a payment, and because I do not have a debit card that does not require a PIN, they will not accept the payment. Its unbelievable! I checked with my financial institution, and they never heard of this debit card without a PIN. They will not accept any other payment method over the phone. I have offered to give them my routing/account information to pay that way, but they said that he sent in a check that bounced, and they will not accept my check information for up to 13 months? They want me to Western Union every payment to them, for an additional $15 each month. All I want to do is help him get things straightened out with his car payments, and NMAC is not willing to help at all, as they told me dont bother sending us check (Greg-NMAC) either. This is very poor customer service! We will never ever deal with Nissan again!

I lost my title in a house fire. I asked for a lien release and I was faxed a copy without a signature. I told several representatives it has to be mailed and, of course, signed. Yal dont care.I cant get a new title until Alabama sees there is no lien on my car, which was paid off in October of 2005. This should already be resolved.I will be calling Better Business Bureau by the 1st of September, if this isnt resolved ASAP. I will also be calling an attorney to come after you. Get me my lien release now!

Airbag recall - I called recall center for 2 months. Explained to them that I havent driven in 10 years. Live in Alaska and have mental health issues that make me afraid to drive to Anchorage, I live in Wasilla. I was told several times, Dont worry. We dont want you to drive if it makes you uncomfortable. Then was told, SORRY YOUR PROBLEM. First they build a car that can and will kill you. Then you think they will do the decent thing that they promised to do, I have it recorded so I thank nissanusa.com for making my problems worsen.

Ive had 5 Nissans before. This is my LAST one. It is a piece of crap. The clutch failed at 27K miles and Nissan refused to fix it - wear and tear item. Radio, fan, A/C, etc etc. Will never buy another one!

Myself and a few family members of mine have driven nothing but Nissans for the past several years. My moms first Nissan was an 01 Altima. She drove it for 5 years and 230k miles with nary an issue. Her next vehicle was an 06 Sentra. Another five years, another 230k miles with no issues. Her current vehicle is a 2011 Sentra that has 215k miles. The only major repair has been the crank sensor. She had such good luck with Nissans I decided to purchase a used Versa Hatchback. It had 26k on it when the ex and I purchased it. I commuted with it for three years and traded it in at 140k miles (due to personal issues) with no issues.I drove a 13 Versa for a year until I was rear ended and it was totaled by a drunk driver. I accrued 52k miles on it with no troubles. After that I got a 14 Sentra 6 SPD. I drove it for a year and accrued 45k miles on it with no issues. I found myself needing a truck so I traded it in for a Frontier. Ive had it for two months and 8k miles and am extremely happy with it. I plan on keeping it for a long time. The point is you will occasionally get the troubled anomaly, but all in all Nissan makes a good product.

Ive had a 2016 Nissan Titan XD for the almost a year now and have enjoyed the truck, however, I was recently in an accident and was in need for parts. I have been waiting on parts for over 2 months now with no promise of getting my part any time soon. Upon talking to Nissan I got some rehearsed spiel about the backorder and was given no information on where the part is, why its been backordered over 2 months or when I would get it. I have been paying rental car fees for the last month out of pocket because the insurance coverage of a rental expired so everyday Im out more money because they cant produce the part I need. Ive driven a Nissan for the last 20 years and have been satisfied until this problem arose. Not being able to get the necessary parts makes me not that interested in driving Nissans if Im going to have to deal with this kind of issue anytime, God forbid, I would be in a wreck or some other problem comes up. So if youre thinking of buying a Nissan just beware that this issue could also become your issue.

Paid my Nissan on July 23 2020, the check cleared July 24, 2020. I was told it would take 15 days, it is now Aug 15th and no title. Called on Aug 7 and told them its been 15 days where is my title. She said that its going out today, I asked for it to be overnighted and she refused. Called on Aug 15 was told it was mailed Aug 10 not Friday Aug 7 that was previously told to me. I am selling this vehicle and need the title so my buyer can register it. Terrible service, I have paid my bill on time and I need my title now.

I learned there is a recall on my transmission that went out 3 months after I purchased the car. I called Nissan North America and they told me I could not get any assistance in getting my transmission fixed. They said because I had a salvage title and non Nissan parts on my car. That was a lie. Then they told me it was because I am out of the mile range. I have documentation when I was in mileage range of the replacement that there was nothing wrong but needed a flush. Went and got one and then they documented that it needed a new one.Their store told me call them. They should help me replace it. I called and they said Sorry you are over miles. Cant do anything? The worst possible customer service ever. I would never purchase another Nissan again. Horrible!!! Nissan is so great and backs their products up. Well I surely am not seen it. There are many complaints about this and theyre doing nothing. It should be illegal! I guess it is going to take someone getting seriously hurt or killed in one of these cars for them to want to do anything. Very disappointed in Nissan!!

I took my car to Nissan of Riverhead NY on 8-26-17. I brought it in for two new tires and a coolant flush. This job should have cost me about $450, instead I walked out paying $675. They overcharged me on every part and aspect of service. They broke not one but both of my tire TPMS sensors before telling me what they did. Then had the nerve to say it was my fault because of the metal tire valve stem caps Nissan put on years ago. They claimed giving me a coupon on my receipt and not charging me a fee made up for what they did. The coupon didnt even make up for how much they overcharged me for parts and service.Furthermore driving the car home it had a extreme vibration that it never had before and would require the brakes to be fixed on the car in under a few months to make it go away. Also the tires they sold me were the wrong ones and so badly installed that they would leak constantly and eventually need to be replaced in under two years. Mavis confirmed that it was poor work that cause the premature failure of my brakes and tires. I have all the supporting receipts and videos to prove all this. This is a link to the video when you will hear the one mechanic discuss how bad the work on my car was and you will hear a customer service rep tell him to stop CSI my car and finding problems so they could cover up their terrible service and the damage they did to my car. https://youtu.be/IYTTbhw6taY.Also I met with the owner and he and his staff was unwilling to do anything but play a blame game. I contacted Nissan in the matter and they sided with him even though there are numerous complaints against several of his dealerships. I would not buy from him ever again and certainly I will never buy from Nissan again since they did nothing to solve the problem. I now own a Honda and could not be happier to be out of this nightmare - but the loss of thousands of dollars due to irresponsible businesses such as Nissan is still a painful experience no one should go through.

From the Nissan CEO to Customer Service are all Heartless SOBS. These Bastards refused to cancel my Nissan Lease after 9 months into a 3 year Lease.Unfortunately, due to Emergency back surgery that went horrifically wrong I am confined to wheelchair cannot stand walk or drive. These unsympathetic Nissan jackasses refused to acknowledge my condition and confirmed doctors reports. This Nissan Dark State Corporate Agenda is (money grubbing). Despicable and don’t give a damn about their customers. Buyer Beware!!!

Bought my 2013 Nissan Sentra Sr used with over 60k car in Dec 2015, long story short my car is suffering from transmission failure, the rpms will shoot up high and drop down low, my car will then start to stall and not want to go any fast than 10 mph!!! No matter how hard you hit the accelerator it will not speed up! I had to pull over before a car could have hit me and once I stopped it would not move at all, not in reverse not in drive nothing! I had to get a tow truck to tow my car back to my house and even then the driver told me that I’m better off buying a new car. I’m so upset, as to I owe 10k on it still and am looking at a 5k bill fixing it! I tried trading in the car to find out my cars value is only 3k!!! I contacted Nissan Consumer Affairs office and was told there was nothing that could be done about my transmission problem, they did let me know there was a recall about the seatbelts yet I can’t even use my seatbelt due to my car being a death trap! BEWARE OF NISSAN AND THEIR TRASH CARS!!!

I purchased a new Titan Pro 4X and recently noticed a trim piece around the interior door handle is missing. After a month taking it into the dealership, I contacted the dealer and found out they failed ordering the part. Now I have tried twice to contact Nissan directly, but I cannot get an answer back from them. Send me the part and I will put it on!!!

I purchased a 2013 Nissan Rogue. Brand new. Have no problems until this week. The car wouldnt crank. Replaced battery works fine. Now the radio wont work. Speakers just went out. All the sudden a burst of smoke came from the vents that smelled like burning wiring. Called Nissan my warranty is out. Seen on edmunds.com that a recall is in place as of Jan 28th 2015 but hasnt been mentioned yet. The wiring harness is shorting out and can cause the car to catch fire. And nothing can be done unless I pocket out the 2,000 + grand to get it fixed. You pay 25,000 for a brand new safe car to drive your children around in and this is the repayment. I will never do business with Nissan again.

I never thought I would dislike Nissan, after having purchase two cars from them in the past. But the preown side have a car salesman (Jose **) that is very unprofessional, and arrogant. The issue did not just end with me buying a car and in less than a month had to bring it back two times but the service I receive from Jose have ruined my chances of giving them another try. And when asked his manager to call he never did. Humberto **. Be careful buying from there. The cars have issue, they charge. They may want to charge you for their inspection they did before selling car, ask for that money back because the cars are taken not to Nissan if it is not a Nissan car, some to Jiffy Lube for oil change etc. The cars are not checked out properly and the only good person that helped was ERiC, the sales manager Humberto ** will not follow through. Be very careful. Buy at your own risk and ask questions on the wear and tear, get the car facts beforehand. It is not always driven by one driver. They use cars on lot as loaner cars.

I have videos of my son seating in the seat and the air bag light stays on. I had Nissan look it over twice and they say there is no problem. My son weighs 120 lbs. and Nissan says he is not heavy enough. So Im trying to be proactive to get this fixed but with no answers. I want to know if there are other problems out there that Nissan maybe covering up.

We have a 2013 Nissan Altima that started having drivetrain issues around 85,000 miles. The unreliable, poorly designed CVT seems to be the issue. After getting 2 quotes from 2 different dealerships, (one at $3742, and the other at $3565). I asked the dealership to see if this could get covered under good will or for Nissan to cover some of the cost since the extended warranty covered the car to 84 months or 84,000 miles. The claim was rejected because they said the timeframe was too far out. Nissan knows they have problems with this transmission, otherwise they would have never been forced to extend the warranty on 2003 - 2010 Nissans for 10 years or 120,000 miles or the 2012 - 2020 models for 84 months or 84,000 miles.Nissan should be held responsible for covering a defected product that they continue to use. Please dont make the same mistake I did, do your research and do not buy a car from Nissan, especially one with this CVT system. I am having an independent shop to fix my car because I refuse to give Nissan anymore of my money. I for one will never buy a Nissan product again!!!!

I am the owner of a 2013 Nissan Rogue S AWD Special Edition. Prior to this vehicle I have bought Two and Leased Two, and believe me there is No Loyalty from this company. My complaint with Nissan is - on Sept. 2014 I brought my car to the Dealer MLG #34,387 Newburgh Nissan NY for CVT transmission problems. Whining and over heating causing loss of power while driving on the highway, very dangerous. They found an ABS code C1106. Had no problem until April 2015 and it happened again, whining and over heating causing loss of power while driving on the highway. So I brought it back to the Dealer MLG #45,452 Newburgh Nissan NY and they could not duplicate the problem and NO codes. OK so now I called Consumer Affairs of Nissan and I received a return call from ** (615) 725-7592 who gave my a REF. # **. Told her what was going on and she insisted that I take to a different Dealer for a Second Opinion. So thats what I did, I brought the car over to another Dealer MLG #45,963 April 2015 Middletown Nissan NY and they couldnt duplicate the problem as well and NO codes. And now to top it off, this problem its costing me money to a Rent A Car. OK So I picked up the car and on May 2, 2015 it happened again. On May 4, 2015 I had my friend hook up the scanner to check the system and found a stored code. Transmission Fault code P0744 Torque Converter ECU part # 31036-JM62A. So I brought the car back to the first Dealer Newburgh Nissan NY and thats where car is now, and they wouldnt give me a rent a car so I am stuck home. I left several messages with ** and have not received a call back. Shows you how concerned she is about this problem. I also filed 3 Vehicle Safety Complaints with Safercar, gov...

In 2011, I purchased a 2011 Versa. After driving it for a few months, the new model came out with a different body style. I traded my 2011 model for a 2012. I purchased an extended maintenance warranty on the 2011, received a refund for it and purchased another maintenance warranty for the 2012 Versa. After a few months in February 2012, I totaled the 2012 Versa and requested to have the remainder of the maintenance warranty returned to me. I went to dealership and completed all of the required paperwork and turned it in to my salesman (the guy in the finance office was busy). I was told that the money would be mailed to my house within 4-6 weeks.After 2 months (in May 2012), I called dealership to let them know that I had not received my refund and was told they would look into it. Every month from then until now, I have called the dealership and still nothing has happened. I am being given the runaround by the finance manager and the accounting manager. I will never purchase another Nissan in my life.

Way too long to explain it all. Took car in for oil change, was told there was a recall on CVT trans, they reprogrammed it. They made the trans skip. Brought it back, they said trans failed, then called 30 minutes later and said, “Pick it up. We do not know whats wrong with it and have no answers.” Was told to call in MONTH. Talked to EVERYBODY... no answers. No one knows. Then on my own took it to another Nissan. Was told NUMEROUS stories. Right now I am at 38 days. I am writing a book about my horrible experience. Not only THEY wrecked the trans but the treatment was horrible. I cannot include the details as there are too many. Anyone would be a fool to deal with these guys. My book will be out soon.

I have spoken to my sales agent today and they have agreed to pay half the cost of the muffler. However mechanic did not support exhaust pipe when they said I could take it home, and when I brought it back immediately with the car making the most horrendous noise it could possibly be making, I was informed my catalac converter was now broken, and had to be replaced, however the warranty is going to cover this.

I just paid my van off when I started having engine issues. At 120,000 codes read p1701 tcm wiring, p0746 pressure control solenoid, p1778 step motor, p0868 pressure control module. Is it the transmission? The mechanic doesnt want to touch it. Just wants to change the tranny. I can not afford this. I am single mom. Is there not someone that can rebuild them properly??? I bought a Nissan (2011 Quest) because I thought it would last longer. I have not driven the van in 6 months. Its a total loss if I spend the money and it happens again then I am putting good money after bad. Its not worth anything as a down payment if I have to tow it in. Has anyone got to the bottom of this???

Bought the used 2012 Nissan Sentra S in July and after starting to drive it, kept hearing a popping and clunking noise coming from the passenger side rear area. Pops and snaps when turning the wheel right and braking and straightening the steering. I have spoken with other owners of the Nissan Sentra and they have the same issues. Some customers have spent lots of money trying to resolve the issue but I think Nissan needs to step up and take the responsibility for a faulty design. Other Nissans owners are having the same issues. Scary to drive and seems difficult to diagnose, but may be coming from the steering or wheel area. Please help us to keep the reviews positive for Nissan here in Smyrna but at this point it is not a pleasant experience.

I bought my new car at Macarthur dealer and the boss and salesperson are arrogant and not welcoming. The customer service replied to me in all BLOCK CAPITALS in 2nd email! What a big brand professional service! Not Recommended!

I am a returning customer of Nissan and I leased a 2015 Nissan Versa Note and while I have owned the car I find the car is very hard to stop. Many times I found myself in the middle of the intersection finally stopped. I also had my foot get caught by the carpet and molding below the dash which Nissan had a recall for this and they corrected it but now my foot still gets caught so they didnt fix anything there.I also found six months in with the car that there was a humming sound coming from the rear wheels and I had the tires checked many times and nothing. Finally I found out the wheel bearings were going out. I took the car to the dealer and they said the car is unsafe to drive so they gave me a loaner car and replaced both wheel bearings. Now about 2 months later the humming in the rear wheels is humming again. The humming is not consistent yet. I called Nissan to tell them I am returning the car early because I feel its unsafe to drive and they advised me that I need to talk to Nissan consumer affairs so they sent a claim over to them.I then got a call from a lady who said she was with consumer affairs and she was gathering information on my case for her co-worker and that he would contact me in a week and they would advise me if Nissan could repurchase the vehicle from me. I got a call a week later from a guy telling me, You talked to my co-worker and we have everything we need so I will call you this Friday. Well Friday came and went, I was contacted by a woman the next week explaining the guy is no longer with the company and she would be handling the situation and she would call me in a week. A week goes by and I didnt receive a call so I called myself and they said they were sorry the woman helping me was no longer with the company, so now here I am 2 people who were helping me are no longer with the company. I think this is sign that maybe Nissan isnt the company I was led to believe.The end result was Nissan offered to give me a warranty to cover the breaks and the wheels but didnt offer to purchase the vehicle, so they want me to drive an unsafe vehicle and if it breaks and causes and accident I may be dead but the car will get repaired because of the generous nature of Nissan providing me the extended warranty. So in the end I might be dead but my family could get the car fixed and be able to drive it around.So I just got an inspection done and I am now going to turn the car into the dealer and deal with Nissan coming after me, trying to get me to pay for a death trap. So thank you Nissan for absolutely nothing and I will be sure everyone in the USA is aware of my situation and the quality of your products and your desire to not help your customers.

I purchased a vehicle because I thought it was a sound economical choice and a practical car comparable in functionality to a Toyota or Honda. I was absolutely wrong. Not only do things begin to break and fall apart pre-maturely, but basic maintenance is almost impossible due to the poor construction and parts used on the vehicle. No one, including dealerships carry the parts for this 2012 Nissan Versa. Theres no such thing as being able to buy a new battery from AAA because they wont have it, I cant get the transmission fluid changed because Jiffy Lube cant get to it, I cant get my brakes changed at Firestone because they dont have the random, cheap parts the Versa requires. I didnt buy a car in this price point to be forced to take it to a Nissan dealership for maintenance and have them take a full day or longer to fiddle around with no better information or resources than the next auto mechanics shop.Of course Nissan Corporate heard from me and took no interest in my problems with their product. I just wished they cared more. I put my toddler in that car knowing its not the safest but forced to continue using it until Im presented with an opportunity to be rid of it. I feel like I got duped by Nissans misleading marketing and branding campaign that they are reliable vehicles. It would be nice if Nissan had more integrity. Will never purchase another Nissan or refer them to someone shopping for a car.

I purchased a new Nissan pathfinder in 2005 and I did just had issues with it at 87k miles transmission broke and Nissan didnt want to take responsibilities for the repairs so I had to fix it myself. Exactly one year later the radiator broke and leaked coolant to the transmission and transmission broke again. This time Nissan said OK we are going to give you a free transmission, but we have to install it. I paid Nissan 4k dollars to install the transmission and 6 months later I had problems with the thermostat and I decide to exchange it and I promise to myself that I will never buy a Nissan vehicle in my life again. In the past I had purchased Nissan Sentra, Pathfinder 97, Armada, Nissan pickup hard-body and I just have Toyota and Chevrolet, and I am very happy with my vehicles.

I turned in a 3 year leased 2015 Nissan and purchased a 2017 Nissan Altima on November 30, 2017. I only had one car in my possession. My automatic payment from my bank did not get stopped in time for two payments which both went to the leased car, which I had turned in. When I found out what happened in January (when I would normally make my first car payment on a new car) I went straight to the dealership and we both called numerous times about the over-payment. On January 22, 2018 I decided to make a second payment to protect my good credit. All they had to do was to transfer my funds to the new car. They said they would but they did not. I had an executive lease on the car (I highly recommend this) so I did not owe anything for any damage to the lease. I received a letter from Nissan Motor Acceptance telling me not to make a payment in February (because they were holding $1047) so I did not make Februarys payment, In March I made my regular payment for the new 2017 Nissan and realized they never transferred the funds to the right car in February! So, on March 7th I made two more car payments, again to protect my good credit (did I mention I received a letter that threatened to take back the car during this fiasco?). So, I paid March on time and did not pay Februarys payment because they said they would transfer the funds, but they did not. Late in March I received a check for over all the money they owed me. That was three months of my wasted time and after all that, they still ruined my I credit saying I was 30 days late in February and 60 days late in March!! Worst of all I contacted the 3 credit bureaus with the letter from Nissan saying not to pay in February and the check for over $1047 with an apology letter in March, but Nissan is refusing to allow my credit to be restored!! Ive lost out on a 0 interest credit card and have been denied credit due to this and my credit score has dropped from 733 to 705. It is now ten months later and I am still working on repairing the damage they have done!!

I believe the problem starts with Nissan in the first place. I honestly think that they feel they are too big for their britches. It is my opinion that the local Nissan trained dealership really doesnt care about the customer and refused to address issues that popped up in my particular case. To ignore the problem from my impression is to get rid of the customer. After dealing with them for 9 solid years they display a total lack of Customer Care. I think they only want the rich customers and if you are at the Altima level... Dont bother us!!! My immediate solution is to go directly... and test drive a KIA where the dealership treats you like a valued client and provides a Superior, Efficient and Reliable mode of transport.

I acquired my 2015 Rouge SL (premium package) this Spring. It has now has 3,000 miles on it and it has been in the Nissan shop for a new computer system and a new transmission thus far. It was in the dealership shop from May 27th -June 18th. I was told my new transmission was on back order until mid July. When I requested that they then needed to take back my new car and exchange it for a new one because they have had it for over 30 days, Nissan mysteriously bumped up my car in line and it was completed on the 18th of June making it only 22 days. I requested that they replace my car as it is obviously compromised and defective. It is not running at 3,000 miles. How am I to expect it to run at 70,000 miles? They said no. I then requested a 150,000 mile bumper to bumper extended warranty to ensure it would continue to run. They again said no but offered a 100,000 mile warranty that only covered the transmission, not the defective computer system, etc.. Again I say how can I count on my car to run at 70,000 or even 50,000 miles when it doesnt run at 3,000? There are multiple things wrong with this car, including the extremely expensive computer system that they are not addressing. The Nissan Corp has been extremely difficult to work with and they refuse to take back their defective product or stand behind the product.

I bought my 2015 Versa - not happy. They screw me with warranties and the car is just the basic. When I fought them to cancel them I still owed a lot for this car. Not worth it... so dont buy this car... Then I got hit from the back and front within 4 month of getting my car so I decided to take in the dealer collision shop here in Katy TX Mossy Nissan. I had a bad experience. They did not do a good job. Never take your car in this shop. Everything was bad. For them to be a dealer they should have better bodyman and painters. How we found out? I got hit again so they had to take the bumper off and found the bumper had glue to hold it on. What kind of ** was that so people please check the work. I will never take it in the dealer or buy another Nissan cars. And the people there are so rude. When they did the problem they dont want to talk to you, so dont go to Mossy Nissan Collision in Katy TX. They do poor quality work. They need to fire all who do ** work. And also the manager that lets these car pass, his name is Matt ** # 281 496 2200.

Horrible service and no accurate response to sudden failing brakes and light coming on. My car has been in government storage for over four years. My front driver and passenger side window rolls down but not up, the brake light comes on, and a grinding metal to metal sound is made, and sounds and feels like a spring is loose with no breaking control. Almost ran into a car the other day. I am in the military, this would not be good and this does not appear right. Next time it happens, will be taking it on base to see what the issue is. What I noticed is if you put the car in park, turn it off and restart it, it resets itself as if nothing ever happened. So, my plan is the next time it happens, to not reset it, record it, and drive all the way to the base to have them look at it, this could possibly if not, be a legal issue since the dealerships seem to think there is no issue and dont see a problem. Standby...for my next comments.

I was leasing Nissan/Leaf 3 years. When I called to return instructions at end of the 3 year lease, they offered to extension on one year (with first 3 payments waiver) but they reported to all three credit bureaus 60 days payment late, and when I found it they credited payments as per agreement but my credit profile shows 60 days late not removed from credit bureaus Experian, Equifax and TransUnion. No response from Nissan. My credit score went down so bad I am not able to get pass any credit check. The incorrect 60 days late payment impacting my consumer finance and credit profile.

ATTENTION NISSAN ROGUE OWNERS PLEASE READ: I am extremely disappointed in the results of my visit. My 2008 Nissan Rogue of South Brunswick Acme Nissan went in because of a problem the Rogues had with their passenger airbag lights and problem with the sensor in the seat. Ive never had an accident nor problem with the seat. Now Nissan tells me, Sorry, the seat needs to be replaced to the tune of OVER $1400.00. They claim it was covered for 5 years or 50,000 miles. Oh yes and by the way, it was a recalled item at one time! Well gentlemen, I will not have this seat replaced and I will rely on the primary safety seat belt. I have 4 cars in my family, 2 of which are Nissans, and just for your info, I will NEVER and I mean NEVER buy another Nissan as long as I live or take it for service to Nissan. One last thing if I may. Why was I charged over $50.00 just to find out whose problem it was? Oh wait if it was Nissans problem you would absorb the cost but because it was not your problem you passed it on to me. Thank you for making my choice of vehicles in the future easier the next time because it WONT be a Nissan. A letter will follow up to Corporate of Nissan, BBB of NJ, and the Home News Tribune and their sister paper, the Asbury Park Press, Star Ledger, YouTube and anyone else I can inform via electronic media.

Cliff notes: No email available to communicate with the corporate office concerning warranty work. You have to use a call center that is slow, cumbersome, and not proactive. Wish we would have stuck with purchasing tried and true Chevy C2500, Ford F250, or RAM 2500 diesels. We purchased a 2018 Titan XD Pro4X (Diesel) truck for our small construction company. The specs matched our needs though the reviews were not as strong as we would have liked the price was appealing and the reviews were not terrible. The size was more comfortable than the C2500 and F250 we have in service.At 30K miles we received both ABS and 4WD warnings after traveling 300+ miles that day. The engine was fine just no 4wd or cruise control. The dealership advised we were fine to continue our trip and to come in when back in town or we could go to another dealership near us if time allowed. Over night the error reset. The dealer said to bring it in when back in town the computer would let them know what need to be repaired on the drive train.On our return trip the error happened again at around 350 miles and again over night it reset and was fine. The trip to the dealership was inconclusive and I was advise to drive around until the error happened again even though that might be over 300+ miles as 5 things might be causing the problem and they could not test each of those components to rule them out. That effort was too intense for them. Thus the call to corporate to report the dealer would not take action on what my local mechanic found on his diagnosis machine. What a run around. The non dealer shop received the P1819 Shift ACT CIR Malfunction detected in the transfer motor circuit error and advised that should be too touch for a certified mechanic to figure out.Finally I have convince the dealership they needed to do more for me and they are taking the truck back in and are prepared to trace back the error and replace the transfer case in the event it is the culprit. This was after I paid our local mechanic to diagnosis the problem and the local service manager had twice refused to perform further repairs until the truck failed again. The only response I can get from Corporate Nissan is to call them. When calling I am referred back to the dealer and am told they have no access to the dealerships efforts though we have Nissan Connect which reads what maintenance and system status in on the truck. Shame on us for choosing Nissan.

The car in my possession was sold to me by Anna ** with account number ** and contract date of 3/6/2010. The vehicle is a 2010 Nissan Titan VIN number **, which legally she cannot sell because Nissan Motor Acceptance Corporation have not authorized her. As I tried to explain, they refused because we are not on contract and they refused to talk to me.My civil rights were violated. Nissan Acceptance Corp improperly repossessed my vehicle. It is a fraudulent charge for Nissan Motor Company along with Ana **. I have all statements and paper work showing payments and checked statements. They are showing no payment history today. Me, my wife and children are without transportation and also money that I have receipts for.

Nissan quietly extended the warranty for the CVT (transmission) from 5 years/60,000 miles to 10 years/120,000 because of all the problems people are having, everything from shaking to accelerating at stop signs. Its a genuine safety concern. My wifes 2008 Nissan Rogue has the same problem. We took it in for service and they replaced the transmission. However, theyre charging us $2,700 for a new transfer case, a transfer case thats included in the original powertrain warranty that connects to the transmission. The mechanic at Nissan of Bourne in Massachusetts tried to tell me the problem started with the transfer case and not the transmission. I find this hard to believe since Nissan is obviously having issues with the transmission, or else they wouldnt have had to extend the original warranty.There is no reason why Nissan should be charging customers for their own substandard parts. To replace the transmission but not the transfer case which is part of the transmission, is flat-out dishonest. Now well have to spend money we dont have because Nissan wont live up to its own warranty on parts they know are bad. There shouldve been a recall in the first place for safety reasons, but Nissan is trying to mitigate their losses at the expense of their customers. This is not right and it should be addressed.

Nissan vehicles have extensive issues that require multiple services and repairs. I have spent over $6,000 in service and repairs from the last 12 months alone and Nissan keeps giving an excuses as to why this and that is not covered. Nissan Consumer Affairs said I should have an unlimited service repair but may or may not cover anymore engine issues. Im still within the ten year/100,000 miles engine warranty and yet providing more excuses to cover cost. Im trying to get Nissan to actually repair something in the engine that prevents the vehicle from being driven, but they are getting behind to complete any repairs with a thousand dollars or more. All of this has been a battle to get anything covered or paid for. All I want is for Nissan to actually cover their faulting vehicle.