My son purchased a 2014 Nissan Altima with 36,000 miles on it. He has owned it for 2 weeks. He was suppose to have Powertrain warranty that went with vehicle till 2019. The CarFax said it was leased to private owner in 2014 till 2016 then sent to auction in New Jersey. In which another dealer purchased it. Then my son purchased the headache. The car had blue smoke coming out of exhaust so we took it to Nissan to look at. The service department said it was sludge in engine and the vehicle had no maintenance done at all. But Nissan wanted a pic of oil pan and valves before they would decline to have it repaired. My son paid 200 for this to be done then Nissan decline repair because of neglect. The Nissan dealership knew when vehicle was brought back from lease that no maintenance was done so they passed it along to auction so someone else could deal with it. Now son has car with no warranty.

We purchased our family dream car and recently noticed an issue. Online I read the likeliness of the CVT transmission being the issue that many customers are experiencing so we took it to our local dealer expecting the recall. The recall covers several years worth of Nissan car makes and models, but did not include ours. At 88,000 miles we were told the entire transmission needed to be replaced, with a cooler for the transmission too. The grand total quote of nearly $5500. We only owe $4000 on the car. A hard working family of 4 now has a family dream car that they cannot afford to fix. I read online calling consumer affairs would be a joke, it was. I called and waited the 24 hours for Nissan Consumer Affairs to tell me that there was nothing they could do.What this customer heard, my family hears, what everyone I know will hear is that Nissan does not stand by their cars. Nissan does not care about my family. Only 88,000 miles and we have a dead car, along with a sorry theres nothing we can do. Obviously there is a problem with the CVT transmission that needs to extend to the 2011 models too, Nissan. Very disappointed.

I have had a Nissan Leaf for about 18 months. From the beginning, I thought that the brakes were not right (they are computer-controlled brakes). They would slip for about 1/2 second when I pressed them or sometimes during use. About 12 days ago, the car would not start and the computer told me that my foot was not on the brake, but it was! The computer could not sense that my foot was trying to press the brake (remember that the brakes are computer assisted). I took the car into the dealership and they have had it for 12 days, and still they and Nissan USA have no idea what the problem is. They have tried rebooting the computer but it still does not work. This is an obvious safety issue (brakes not working) and inconvenience (not being able to start or use the car), and it seems like the local Nissan dealership and Nissan USA cannot work together to get this resolved!

I have been calling for over 2 months in regards to a negative credit reporting from Nissan. Nissan received an insurance check late and gave me negative credit reporting. After calling Nissan, they said they will put in a dispute. Now Im sitting here 2 months later with no update as far as how the situation planned out. All I keep getting are customer service reps who sound like they have no idea what they are doing and just give you an attitude. I have purchased numerous cars myself from Nissan as well as my family. I will no longer ever consider Nissan due to this issue. I recommend people look elsewhere for their vehicles because if there is an issue, Nissan will never take care of you. If I could give a negative star thats what it would be.

This vehicle has been the best model that we have ever purchased. It is a 2003 model, but we have never had to have any major work done. The dealership had a reputation of honesty. The vehicle had a good look and when we test drove it, it drove so smoothly. We took it on back roads to try how it handled on curves and small potholes. The only thing I dislike is that the passenger side seatbelt locks as soon as the vehicle starts, with much discomfort until I release it and put it back on.

Nissan Rogue CVT transmission was diagnosed but not covered under warranty. Nissan knows there is an issue but refuses to resolve issues. Dont buy Nissan.

Purchased a 72 month, 100,000 miles extended protection plan from for a used Nissan Rogue on March 3, 2012. The car was two years old, with 29,655 miles on it. The dealer offer a 72 months plan at time of purchased as a good assurance in case of unforeseen problems, etc. Sounded like a good idea, 6 years protection especially as the car gets older and parts might be prone to failure. The problem arose when I took the car in to be repaired April 3, 2017. They told me the plan had expired. The car doesnt have 100,000 on it yet. The 6 year plan begins on date of service not date of purchase. So, according to Nissan, I paid for a protection plan 2 years before I bought the car. On the form, it is clearly marked 72 month, 100,000 miles, whichever comes first. Not so clearly is that protection starts at in service date. How does this make any sense? I think its contradictory. How can you label a plan as 72 months, when I didnt own the car on 2010. Ive put in a complaint to Nissan, but am not expecting satisfaction. Anyone else have the same situation?

I lost my title in a house fire. I asked for a lien release and I was faxed a copy without a signature. I told several representatives it has to be mailed and, of course, signed. Yal dont care.I cant get a new title until Alabama sees there is no lien on my car, which was paid off in October of 2005. This should already be resolved.I will be calling Better Business Bureau by the 1st of September, if this isnt resolved ASAP. I will also be calling an attorney to come after you. Get me my lien release now!

Bought my 2013 Nissan Sentra Sr used with over 60k car in Dec 2015, long story short my car is suffering from transmission failure, the rpms will shoot up high and drop down low, my car will then start to stall and not want to go any fast than 10 mph!!! No matter how hard you hit the accelerator it will not speed up! I had to pull over before a car could have hit me and once I stopped it would not move at all, not in reverse not in drive nothing! I had to get a tow truck to tow my car back to my house and even then the driver told me that I’m better off buying a new car. I’m so upset, as to I owe 10k on it still and am looking at a 5k bill fixing it! I tried trading in the car to find out my cars value is only 3k!!! I contacted Nissan Consumer Affairs office and was told there was nothing that could be done about my transmission problem, they did let me know there was a recall about the seatbelts yet I can’t even use my seatbelt due to my car being a death trap! BEWARE OF NISSAN AND THEIR TRASH CARS!!!

I leased a 2014 Nissan Maxima in June 2014. The automobile has only 18,000 miles on it. In the last 40 days, it has been in the shop 4 times. First time, the servicing dealer said it was an O2 sensor. Second time, I was told it was the REAR-END O2 sensor. Third time, they kept the car 5 days and couldnt find the problem, so they replaced the wiring harness. Fourth time, the gauge cluster (display) went completely black, and when I took it in to get it fixed, rotate tires and change my oil, they found a front axle leaking oil. I talked to my servicing dealer about trading out of the lease, and they told me the value of the vehicle had dropped in HALF in ONE year, leaving me with no option to trade out. I then contacted Nissan Consumer Affairs to discuss being released from my lease. They drug the process out over a month, hoping I would go away. I continued to pursue them via daily telephone calls. They sporadically returned my calls, using my cell phone, rather than my preferred number at work, thus avoiding direct contact with me. They had indicated they were reviewing my complaint and would have a response by Monday. They notified me today they are only willing to provide me a two-year maintenance plan, but nothing further. THIS CAR IS A LEMON. I recommend NO ONE purchase a new Nissan with this buy the car, but forget servicing the customer after the sale attitude. I have always been a fan of Nissan - purchased many vehicles in the past, and strongly recommended their product to many of my friends. I am sorry to say I have lost all confidence and URGE anyone to live under the BUYER BEWARE philosophy.

Purchased Nissan Altima..brand new from Davidson Nissan In Watertown NY. My car overheated to the point the indicator was pegged out completely! And fluid spewed out from under the hood multiple times!! First trip to very unfriendly service department..was told could not repeat. Picked up my car and the radiator fluid was still all over the front end of my car!! Next day picked my son up at school. Car overheated to the point I was asked to move it farther away from the building for fear children could be burned from the spewing liquid. Parked in the far end of parking lot. My car was flat bedded again to Davidson Nissan in Watertown N.Y. Was told again could not repeat. Went to pick up my car, they couldnt find it. Called service manager and he told them he parked it in the back field. They brought it to me covered in dirt and yep covered in more anti freeze. This continued for weeks. I told the manager of the Davidson Nissan Watertown NY I did not want the car anymore. I asked him to buy it back. He said all he could do to make it right was an extended warranty, Nissan car mats, 2 free oil changes (I did not use) and a Nissan hat. 2 years later my car suddenly jerks going down the highway. I get off exit and car hesitated. I drove less than a mile to pizza shop. Went to leave and my car would not go forward or reverse.. Called warranty company and had my car flat bedded to Burdick Nissan in Cicero NY (Drivers Village). I was told this morning that transmission had to be completely replaced!!! What it is a 2017 are you kidding me. Yep but at least its covered by warranty. What about next time? Replacing with the same kinda transmission.... Hello..I thought Nissan was a good dependable car. I dont want this car and owe too much to trade it!! Thanks Nissan.

I am working in Turkish Airlines from Turkey. I want to explain my complaint. I have a Nissan Juke which has features 2012 model, 1.6 automatic transmission. It is now in 39000 km. When I went to periodic maintenance to Nissan Yzbaolu Service Center for 45 000 km maintenance, service consultant said that there is a problem with automatic transmission in my car and he send my car report which includes VDR data etc. to Nissan Center for Turkey. And they said me that I have to change my automatic transmission.Nissan Turkey gives me offer that it can be changed my automatic transmission with 5500 cost TL (Turkish Lira) approximately 1900 $ in Turkey. I made all periodic maintenance in Authorized Service Center and it is just for age and not having huge km. It is very, very little usage. How can it is possible to failure? I dont want to pay this cost. This has caused so much stress on me and my family. It has to be free for changing transmission or very less cost. Could you evaluate my complaint? Please help me and if my issue is not related with your department and emails account, please inform me that the correct email address.

I purchased my car about 6 months ago, a Nissan Versa 4-door sedan. My car ran fine up until I went in for scheduled maintenance and the dealer did a CVT reprogram. Now it is vibrating most of the time when idle. It was shaking so bad at one point that I can feel the vibration in my leg when my foot is on the break. Also on my hand when it is on the steering wheel. I only have around 38 k miles on this car. Prior to this update, I was really impressed at how my car performed almost like it was new. Now I am scared and very disappointed to say the least.

I submitted an earlier complaint and the complaint was closed after three messages left when my phone number provided was not working (because my home phone works off the internet). My internet was down for a couple of days and towers were not working properly in my area to allow signal to my home. After this was explained, left on numerous and countless messages, emails and voicemails with Mrs. ** with Nissan Consumer Affairs who was handling the case at the time. I received absolutely no response from Mrs. ** and her reply was she no longer handles Nissan consumer vehicle complaints. I spoke with them very respectfully and explained; I will be resubmitting a complaint due to lack of multiple communication issues in not receiving a call back or response from said date 5/7/2015 up to 5/18/2015 regarding the various issues and in the handling of previous Case # **, and how quickly it was closed. The vehicle safety concerns and issues are my number one priority and should be Nissans as well. Mrs. ** responded that will be fine and maybe we can handle it appropriately, readdress issues and concerns, with proper documentation. I HAVE NOT BEEN ABLE TO RE-SUBMIT COMPLAINT DUE TO ERROR MESSAGE FROM NISSAN CONSUMER AFFAIR REPLYING MY NAME IS WRONG AND REJECT MY EMAIL NOW which reads Access Denied. You dont have permission to access http://www.nissanusa.com/apps/contactus on this server. Reference **I have tried to resubmit the complaint numerous times once again and it is unaccepted. I felt Nissan was not able to make an appropriate assessment and determination based on lack of information theyd received and lack of communication in handling of this matter by the person Nissan assigned to this complaint. New issues have since arise. I am trying to resubmit another complaint too and maybe this time with my personal office number being provided will avoid lack of communication and we can fully address the safety issues I am presently having and been having with this vehicle, 2012 Nissan Versa since purchase date at CarMax in White Marsh. The brake pedal is now fluttering and the seat belt just locks for no reason while driving. My vehicle has been parked and I am driving another family vehicle. In addition to this complaint, I am contacting you because I have been experiencing and have been experiencing serious safety problems with 2012 Nissan Versa Sedan make and model. Although, I realize Nissan makes some of the greatest vehicles. The 2012 Nissan Versa I purchased I noticed has very serious safety issues that began the day I purchased this vehicle at Carmax, White Marsh, MD lot. After pleading with Carmax to take this vehicle back for a year and 1/2 they would not allow me to give the vehicle back to them the day I purchased it. The problems with the vehicle upon purchase of the vehicle were brakes did not work properly at all. Carmax attempted to fix brakes 3-4 times, pedal would not work and often get stuck, defrost does work and takes a very long time and during rainy conditions it doesnt work at all forcing me to roll down windows to clear them, noise coming from around side view mirrors, freezing of both side view rear mirrors during winter and freezes during driving in cold conditions, vehicle is unable to sustain any type of wind or rain conditions and Ive literally shifted into another lane numerous times while driving on the highway, over a bridge, and even on the street, if a truck or someone passes me at high speed 65-75 I easily shift out of lane-position.Paint job was very poor-scratched terribly, body is very weak and fragile, no matter what hits my vehicle a pebble cracked the glass, a slight hit will hugely dent the vehicle and has, rear window in the passenger rear side will not go up and down properly at all. I have submitted endless complaints regarding my vehicle and I am very dissatisfied with this make and model; believe I may own a defective model because there are too many issues with my vehicle. I dont know what happen with this vehicle but the safety issues I experience regularly really concern me and the family I have ride with me. Please let me know what you can do to address these serious concerns. After two years of battling with Carmax Corporate Office for a year 1/2 to take this vehicle back; I am now contacting the manufacturers of this vehicle. The vehicle I purchased is not safe and has not been since the day I purchased it. I have been in 3 different accidents. The first week after complaints were made and I purchased it I was unable to properly brake and ran into the back of the vehicle a week into owning it after reporting the brakes were not properly working. I pulled into a parked car and could not maneuver appropriately into a parking lot and hit a parked car as the pedal locked on me and brake would not work properly. There are multiple dings, hits, scratches, dents because vehicle was not properly painted. A two year vehicle looks like I owned it 20 years. My concerns and safety issues are not being taken seriously and believe if Carmax would have notified you of this something would have been done a lot sooner to address these issues instead of being taken advantage of during purchase of this vehicle. My younger children nor my husband wish to get into my vehicle because the serious safety concerns they have and also experienced with me while riding with me in 2012 Nissan Versa. I think Nissan makes excellent cars. Just this one has multiple defects. Please contact me with ideas or a solution you may have to fully address these issues. I look forward to trying to resolve these issues. Thank you for your time and attention to this complex and serious matter. In kind I have been patience, respectful only to be met with NO RESPONSE and NOW UNABLE TO RESUBMIT COMPLAINT FOR PROPER HANDLING!

I live in VA and was driving to Alabama on March 2, 2016. First distance drive with car (2016 Nissan 370Z with 5,000 miles) and the clutch went out in Atlanta on I-85. I was able to drive it to a safe spot but it scared the crap out of me. I-85 in traffic not a good place for the clutch to stick and only able to go in 2nd gear. I had to stay at a hotel in Atlanta. Got up early to take car to dealer and the car would not engage in any gear. Had to have it towed to dealer. The Nissan Dealer in Atlanta did provide a rental car so I was able to continue my journey to Alabama. Was informed that my car would be repaired on my return, Sunday March 4th. Received a call and was told the clutch part was not available in all of North America and would be expedited from Japan. I continued my trip back home to VA in the rental car. I have spoken to the local car dealer in Staunton VA where I purchase the car and they stated a new replacement car could not happen. As I no longer feel safe driving the manual transmission I asked if I could replace the car with a new or fairly new automatic 370Z. I purchased the car in November 2015 with only 25 miles. In reading and researching I have found that other 370Z owners are having the same problem with the clutch. This is a serious safety concern. One in which I could have gotten into an accident. It seems car manufacturers wait until serious accidents occur or death before recalls are issued. I hope and pray the car is completely repaired but hesitate to drive it once it arrives from Atlanta back to VA. Nissan is scheduled to have it delivered from Atlanta to the dealer in Staunton VA some time before the end of March 2016. Ive never purchased a brand new car in which the clutch gave out with less than 5,000 miles. I feel like Im stuck with a car that I no longer want to drive much less pay for. It has crossed my mind to allow a serious hit to my credit score and voluntary repossess the car so that I have peace of mind and feel safe.

After calling Nissan and having enough with my AC, we decided to Lemon Law my car. Well Nissan (corporate) called me back today and they at this time cant help me. Even though we have been dealing with my AC unit for over a year, dropped over 2500.00+ on my AC, having it several times in the shop for the same problem, had all different pieces changed within the AC and still not fixed!!!! WARNING: Never buy a Nissan as they don’t care about their customers after the vehicle has been purchased!! It’s 105 degrees outside, spent over 2,500+ on my AC…. Still not working properly and Nissan refuses to help!!!! I am so pissed and can’t believe how horrible their customer service is and how they treat their customers!!!! Never ever buy a vehicle from them!!!!

I am a current leaser of a Nissan Murano since November of last year. On June 2011, my automatic payment was withdrawn ahead of time, giving me difficulties with my budget. I spoke with a representative and canceled the automatic payments. On July 3, 2011, I sent a check of $831.93 to cover two months payments. However, for unknown reason check was delayed and I was receiving calls from different representatives everyday. On July 13, I got tired of the calls so I paid by phone and told them if they receive a check, do not cash it. On July 14, they cashed they check with the same amount, making my account go overdraft. On Friday, I spoke to Elvira, she told me I was going get the money back the next day, nothing happened. The next week I called with my complaint but people put me on hold and never came back to the line.I spoke with supervisor Darling and she told me I was gonna have my check the next day. Two days passed-by, nothing happened. I was hungry, with no transportation no money for food or gas and my account was overdraft. I called and spoke with Tamy, Megan, Steven, Carla, Karen, Rick and nobody did anything. I have struggled with no money. For almost two weeks everyday they said tomorrow you will receive a check. I reported to Consumer Affairs, it was useless. After almost 2 weeks I received my refund check, but no check for the overdrafts. The supervisors Rick and Darling, promised me that they will refund me the overdrafts. I checked my bank statement but nothing until now. I keep on calling them, they are never at the office. Representatives told me they gonna contact them and return my phone call and nothing. I am so disappointed at Nissan, this situation has put me on 2 weeks struggle of food, gas and transportation. Representatives of Nissan have ignored my complaints and lied to me, made fun of me with false statement, and put my economy in jeopardy. I will submit my complaint of this horrible action to any Nissan web site and complaints site as well if I do not receive a result.

I bought a 2014 Pathfinder Hybrid from Robert Allen Nissan in Helena Montana. I bought it for one SPECIFIC reason. It was supposed to get 30MPG highway. I told them I drive 150 miles a day to work and they said this would be the car to buy. I test drove several that day but settled on what they recommended. It does NOT get 30MPG. The best I get is 21 to 22. When I complained to them they said Well hybrids dont get good mileage in the winter. I said, “Why didnt you tell me that when you sold it to me?” They acted like I was just another stupid consumer. Another thing, DONT BUY A PATHFINDER HYBRID 4X4. It will get stuck in the driveway. When the wheels start to spin the battery takes over and it powers out. BAD DESIGN.

I own an Altima and the drivers and passenger sides floor boards are rusting through, as well as my flex pipe that connects to the catalytic converter. Last but not least, oil pan is also rusting through. This seems to be a defect with Nissan, yet they will not take ownership of the issue. After much research, I found that I am not the only consumer who has this issue. No one can tell me that after only 7 years that this is normal for a car to rust like this. I also own a 2000 Chevy that has not rusted like my Nissan. On top of my car being a rust bucket, it also has an issue where if you move my car a few feet and turn it off, it will not start. I have brought it to a local Nissan dealer for this issue and was told nothing was wrong with my car. Again, after researching this issue, it also seems to be a problem with the 06 Altima that Nissan will not take ownership of. I will never buy another Nissan again!

Very reliable but has an occasional issue. I think that the Nissan performs well. There is an issue with the aux input. Plus there are times when the radio display goes blank when on. I thought that it would have better gas mileage as well. Overall Im very pleased.

I financed my car December 2015 and on April 1st 2017 my car broke down on my after stopping at a stop sign. It was a Saturday at 5pm so no service centers were opened and my car read a warning Chassis Control Error see owner manual. Well when you looked in the manual all it read was to contact Nissan. Have my car towed to Nissan 24 on Monday morning where I found out there was a recall on the CVT Transmission. I was informed that day that my transmission has given out on me. They told me they dont know what caused it but it COULD have been because I only replaced one tire on my AWD vehicle. Town Fair Tire told me I didnt need to replace all. Should I replace all four tires every time I receive a flat??? Then he said that they received failed codes on the transmission. My issue is why after 16 months of having a vehicle does the transmission go. I did the proper maintenance, so I just called Nissan Consumer to see if Nissan will take the car back. I feel like I was given a dud. I used to drive a 2009 Nissan Cube but after 6 years the transmission went on that too so I feel like these car are being made with poor parts. This will be the last Nissan I purchase.

My transmission just went at 142,000 miles. I just replaced the mounts exactly a year ago. The engine was replaced at 100,000 miles.I own three Nissans and you would think the newest one would be the best, but this 2005 Maxima has turned out to be total crap. Nissan should totally do a recall.

Salesman Jose said my Nissan Sentra had 100K mile warranty, which included 12 free oil changes and car washes. The heated leather seats are not working properly, they turn on and off by themselves, the a/c has been replaced twice already, the brakes squeal. Several other issues with the brand new car. I will never purchase a Nissan vehicle again. They did not replace the seats as promised, they recanted on giving the 100K mile warranty, the 12 free oil changes and 12 free car washes. The repair center also said the man who sold us the vehicle no longer works for them and its normal for the brakes to squeal on a new vehicle. I told him that was not normal, that was poor manufacturing of products. I purchased a brand new Hyundai Sonata and never had that happen. These are unfair business practices and I feel like I was sold a lemon. I will never do business with them again.

When Speaking to Kaysha today, I could have sworn I speaking to a robot but human like. She kept repeating the same Nissan will not cover the repairs you need because your vehicle is out of warranty. In January of 2018, I replaced the turbocharger costing $5200 which included parts and labor. Nissan is really proud of their prices! At the time I was told it was determined that lack of maintenance was the problem. I was not aware that a Turbo Charger needed maintenance and furthermore, They have all the records of my oil changes since I bought the car in 2014 so that could not be the problem. Now, my timing belt broke, damaging the timing belt housing and causing other damage to more parts of the engine. I called Nissan Consumer Affairs to ask them to review the problem once again. They called me back today to let me know that they will not cover the repairs. Once again, I am left holding the bag. I still owe $12K on the car and the repairs will be upwards of $8K. I have been shysted once again. I will never buy another Nissan again. Two is all it takes for me to learn my lesson. I feel stupid for not recognizing their robotic crap before. I am disgusted with Nissan and they will never see me set foot in one of their dealerships again and oh by the way, now with social media running rampant, they should listen more carefully to the squeaky wheel! I wish nothing but the worst for this company!!! They lie and steal from their loyal customers!! And on top of everything, they still have the gall to ask for a rating! Unbelievable! Well, I RATE YOU (ZERO stars!!!). They make you rate at least one star but know this you idiots at Nissan Consumer Affairs, You dont deserve that Star! You are a ZERO star company!!!

I am writing to voice my complaint about my current Nissan experience with my 2011 Nissan Altima that was purchased in December of 2016. The car is currently only 6 years old and I have experienced a total loss to the value of the car. I have recently had all the locks in my car go out... ALL AT ONCE. When contacting Nissan about my options of what to do; I was recommend to replace my key fob battery and if not that do a test to see what the problem is. After having the test done Friday, August 18th, I was told that I needed to replace all four actuators on my Altima. The price range for this is estimated to be around $1350. After talking to family members and family members employed with Nissan we feel that the information given to me is accurate and that there is a bigger issue with the car other than this. We believe replacing these the problem will continue to be there due to there being a wiring or system malfunction with my Altima. I am just really upset and not understanding how a car that is 6 years old already have every actuator go out and all at once. This is a total inconvenience and just see so much to spend on a car that I dont even have paid off yet. This experience has honestly made me not want to buy another Nissan in the future. I never expected to have this happen but I have to say it is a huge disappoint and not convenient when you have a push start car.

I bought a Nissan about 5 months ago. They were ready and willing to help me in a car. They went out and brought the Nissan to show me. About 3 or 4 months ago the car had places on the hood and trunk of the car. I took the car to the Nissan place in Greer S.C. They looked at it said rocks from the road did this. Well dont you think I would have felt and seen when the rocks would have hit my car? As big as the places are, they would not help me! But if I was going to buy a car they would have been all over me! I took it to a man that paints cars. They said take it to Nissan where I bought it that it was in the paint! They tried to say it was rocks that did it. The man that looked at it picked at it and made it worst.I told him I wish he would stop doing that he was making it worst! Thats when he said he couldnt help me! That paint guy could have charged me to paint the car, but he was honest to tell me that! Somebody told me I could make that man pay for the damage he done to my car picking at it the way he did! I love the way the car rides now but Im afraid it might fall apart any time. Wish I had never bought the car from Nissan. Im very very unhappy with those people and the car the way it looks! I cant afford to trade the car or I would, but not with them! My husband died in Dec and its hard on me to change cars right now. They got all my money!

I own a Nissan Altima 2008. Based on the manufacturer maintenance the CVT fluids needs to be replaced every 30000 miles. During the first 4 years I did that myself from the drain plug that is designed in the fluid pan. After 96000 miles the CVT transmission failed, with my extended warranty I took the car to the Nissan dealership who replaced the CVT transmission. Now after 30000 MILES I TRIED TO CHANGE THE CVT TRANSMISSION fluid, I found out that the transmission they installed does not have the drain plug. I went back to the dealership and they refused to help. I called Nissan customer service filed a claim and the answer I got - Nissan made very few transmission with no drain plug, and I should go to the dealership for the oil change. They also refused to pay for that modification. So now I got an experimental CVT transmission, with a costly $250 oil change bill that Nissan refuse to fix or pay for their mistake. Unbelievable. On top of that I made more than 15 CALLS TO GET THROUGH.

Hello Im owner of dealership for past 12 years. I been we sell all models of cars but I will never ever ever ever buy another Nissan with cvt transmission. They are nothing but junk junk junk. Past 5 years I have purchased over 20 Nissan Altima or Rogue or Sentra with cvt transmission. Same day I sell, second day I have to tow the car back to lot. Please dont give Nissan Corporation money even if your car goes bad. Dont make no more payment on piece of ** Nissan junk.

2009 Nissan Altima Transmission - I just received a call from an Ashley and she said at this time Nissan couldnt offer any type of reimbursement for my transmission. Im just curious to know if they even took into consideration that I took my car to Nissan to have it looked at because the transmission was going into safe mode when it would get hot. We put it on the machine and there were no codes that came up on the transmission so I went ahead and had them change the fluids and filter and whatever it is they do for a transmission service. I leave the dealership and I smell fluid but thought nothing of it. I drive my 60 miles home and the next morning my husband drives his 48 miles to work. When I go outside to take my daughter to school there is a big puddle of transmission fluid in my drive way. I call my husband and when he gets to car after work sure enough there is a puddle of transmission fluid under my car.I called the dealership and they waited till 6 oclock for my husband to drive the car another 50+ miles to see what was going on. Turns out a hose had split and leaked out the transmission fluid. They fixed the hose put transmission fluid back into my car and washed out from underneath car because it was covered in fluid. Then almost 2 months later my cars transmission has all these codes and I need a new one. I didnt ask for the full amount I just feel like Nissan should provide the customer service that they say they will. Theres been numerous problems with the 2009 Nissan and thats why they extended the transmission warranty and the steering lock box which went out in my car and left me and my daughter stranded and a tow bill. I just feel like Im being done unfair and put in a financial situation for servicing my car. I mean would the transmission of went out if it didnt leak out the fluid after the service? I tried calling her back and even left a voicemail but she still hasnt returned my call. I also read the letter online where Kevin Martin said that they were trying to make the repair affordable if car was out of warranty. I just feel Ive been done unfair considering the incident with my car after the transmission service.

I have had to change the gearbox of my Nissan Lafesta thrice in three years. The car has two main problems. Loses power after doing 20kms; it suddenly stalls on the road and gives the check-engine light. Diagnosis indicates problems with a different sensor with every visit to the mechanic which is at least twice a week. I have had to replace the gearbox twice in three years and yesterday my mechanic recommended I change the gearbox again. This is the first Nissan I am owning after good experiences with other car brands. I WILL NEVER BUY A NISSAN AGAIN.

We purchased a new NV200 within took weeks to have the shelves installed. Then the wrong shelves were installed. There was no roof racks, no sticker. Had to go back to have sticker put on. When I purchased it had 5 miles, picked up it had 137. It has been back in the shop 2 times for multiple days, even weeks for a repair that we are told they have no idea how to fix. I have been trying to contact Nissan Consumer Affairs. Left over 7 messages, only one return call while I was at a DR. so could not answer. This has been a nightmare and would really just appreciate Nissan standing behind their product and helping us out. Check engine light is back on and does not always start but they tell us they cant fix it.

Awful. My 23 yr old daughter leased a car. She passed away suddenly. No compassion, no sympathy, just money hungry even when I asked to pay off lease wanted to hit me with more fees. One year later after 3 death certificates have been sent as proof they still call my house to speak to my daughter. Disgusting company. Will never deal with Nissan again. Total classless corporation and no one has the balls to call me back.

I took my car in to get the leather fixed, bubbling AGAIN. This has already been replaced once. My vehicle is barely a year old. They told me its because of the oil I used to clean it. The first and only time I have ever even attempted to clean my car was 3 days ago. Nissan cleans it when they service it so frequently. It is NOT because of the oil. I have already been to arbitration because the convertible top scrapes the seats when it goes up and down. Now while my car is under warranty something that was already replaced once they arent going to FIX! I will be calling the BBB again and maybe this time I will hire my own lawyer. I have never owned a Nissan and I never will again! Very Disappointed! Nissan does NOT stand by their product.

I have been trying to make my monthly payment my Visa card. Apparently, the third party vendor that Nissan uses for collection DOES NOT accept a credit card as a method of payment in California, New York, Connecticut and other states. Why is Nissan using this Mickey Mouse third party vendor for collecting payments? Now my credit will be affected because of non-payment??? I am trying to make my payment but Nissan/BillMatrix will not accept my payment because BillMatrix does not accept credit cards in California! I have look through the papers I signed when I bought my Altima Coupe. Nowhere in the paperwork does it indicate that I cannot use a credit card to make a payment! Now whats wrong with that?

A nice bug, the Micra K12, 2006, 65ps Petrol 1.2 Engine. I have bought this car from Nissan in Germany, at 71.000km, and I drove it for 9.000km. 65ps, manual gearbox, 1,2L petrol engine. 2 doors, in bamboo green. Lovely little bug. I bought it as an emergency need for a cheap car, and I am quite happy with the purchase. So happy in fact, that I decided already to change it with the newer model, 2017, 1.2L 80ps. But back to the K12 bug. Drove it mostly in Berlin, Germany, and occasionally on the Highway, maximum 130km/h due to the noise and fuel consumption, but drove it briefly up to 160km/h... (slightly downhill probably:). Pretty loud on the highway, but perfect for the city traffic. Agile between the city streets and easy to park. A bit of a stiff ride at low speeds, but quite comfortable where the road permits speeds over 50-60Km/h. Feels stable and has some power reserves until 110-120Km/h, at high RPM regime, between 3500 – 5000rpm. It responds well to the throttle paddle. The engine pulls lovely between 3rd and 4th gear, 60 to 90Km/h, it feels quite sporty. The 1st and 2nd gear are a bit slow. Never had any beef with, but yet again, for just 9k it should not be the case anyway. The gear box felt sometimes a bit too long, but it did the job. I would have kept it, but I just wanted the newer model. Overall a good experience. Hope the new model will follow the trend.

My airbag light came on and my passenger air bag indicator showed off. I took to my local mechanic who told me there was a voluntary recall P8242 and therefore I needed to go to a dealership since this was covered under warranty. I took my vehicle to Haldeman Nissan in Hamilton NJ and was told it was not covered due to the wrong vin #. I should call Nissan consumer affairs. I was told someone would be back to me by end of day next day. That morning after supplying all information including quote of 4911.52 from dealership to repair (lined up exactly to recall repair) told nothing they could do since wrong vin #. I consider this not standing behind their product. A known issue and they will not fix a vehicle with approximately 60k miles. Last Nissan I will purchase. Also told by mechanic transfer case leaking and due to rust on my rotors they should be replaced. A small amount of rust accumulated since I had been on vacation and car was not used. Felt like they were trying to pull a fast one. Back to Ford/Mazda for me.

Number one, we purchased a new 2013 Nissan Juke from Peltier Nissan in Tyler Texas. The salesman really tried to sell us on the Gold extended warranty program, representing that it would take over when the manufacturers warranty ended, and would cover such things as the motor. They have not been making us aware of all recalls, and in fact, it was my Google research that turned up the timing chain recall, when my wife complained it was making an odd sound. I didnt know there had already been a class action lawsuit filed about this very issue, and presumably, the recall was activated AFTER they were sued.While our vehicle was in for that repair, the drivers seat was ripped by someone there, and they refused to take the responsibility, and were demanding WE pay for the torn seat. I contacted people higher up and we were able to get the seat tear repaired and even though they told us they had to order a new seat cover, after we received the car back, I could see where a repair was made in the seat cover, so it would appear, they were not being completely truthful. Around 70,000 miles or so, my wife, who drives a lot as part of her work, told me that the vehicle was going 70 mph, and suddenly started losing power and depressing the accelerator would not increase the decreasing speed.At the same time, she got a Service Engine light and she called the Peltier NISSAN dealer where she purchased the car. They told her over the phone it would most probably be covered under warranty and they would give her a loaner car. In the next day or so, she was told that the loaner car was now a rental car and she would have to pay for the Turbo, as the extended warranty department was saying the oil was not viscous enough (first tech) and then the second tech said the oil was too viscous (and burned). We had to rent a car from a national chain for a week. Were very much inconvenienced, and had to pay thousands of dollars to get the vehicle back from the dealership.From checking online, there are many other Nissan products that have had the bearings / Turbo to go bad prematurely, and it looks like the techs fall back on the viscosity of the oil problem. An interesting fact was that during repair at Peltier Nissan, when the techs received the new turbo, from the OEM supply place, that turbo was defective right out of the box. We made the representative at Nissan in Tennessee aware of this on the phone with the tech standing right by us, and she didnt seem to care. They were holding the line that somehow, it was OUR fault that THEIR product failed prematurely. It is not known if the bearings they are using are failing prematurely due to metal fatigue or some problem with the metals they are made from, or if there are design flaws in the turbo / engine that are causing these failures.My wife kept proper levels of oil in the car, changed the oil, and they should reimburse us for repairs and the one week rental car expense. Personally, I will make it known to everyone I meet that Nissan and their extended warranty company, are screwing customers, and advise no one to purchase either a Nissan or their GOLD EXTENDED WARRANTY.

Bought brand new 2015 Nissan Rouge. My tail light has been repaired 3 times due to condensation and currently not fix costing me gas, time, and unwanted mileage. Each time I have to take it to the Nissan Dealership, currently around 357 miles put on going back and forth. File complaint asking them buy back suv or replace SUV, and they said no and set up appointment number 4. If I wanted a problem SUV I would of bought a used one, since lemon law requires 4 attempts to fix it. I cant do anything but put up with the lies they have told me, therefore for all the stress, time, gas, money and mileage I give Nissan a negative 0. Will never buy another Nissan. Since I cant submit this without a star being check I will check 1, but I stand by my negative zero

I have a leaking sending unit on my 2015 Nissan Sentra. I opened a case report with Nissan Corporation 2 weeks ago, Sept 1, but have not received a call back from Nissan during normal business hours despite 6 calls Ive made to the Nissan Customer Representative over the past 2 weeks. Nissan has a recall for the same problem -- on the 2015 Altima and 2015 Maxima -- an improperly installed ring on the sending unit, resulting in leaking fuel. I cannot get any assistance from Nissan as of today, August 12.Additionally Nissan sent me a letter earlier this year (the letter of course is not dated but I received it this past spring 2019) advising that I might have a complete blockage..in the EVAP tube located between the fuel tank and the evaporative emission canister. While this is different from the problem of the leaking sending unit, it illustrates that Nissan clearly has multiple problems with defective fuel pump assembly parts and/or improperly installed fuel pump assembly parts.

Highly recommend you reconsider ever doing business with this company because they 100% do not care about customer satisfaction, customer loyalty, customer problems with their vehicles... Wont work with you to find a solution when they sell you a faulty product. Do NOT abide by their customer warranties. Its been 9 months of absolute hell with a brand new 2020 Altima. Completely appalled at the atrocities this company allows. Had so many repetitive issues they failed to fix and their only solution was that I trade it in so they could get MORE money from me! Completely disgusted with the dealership, consumer affairs and arbitrations.

My 2009 Nissan Versa has been a mechanically sound vehicle so far. My complaint has to do with the door locks. First, it was my hatchback. Couldnt open it from the outside. It is quite a task to have to climb in the back seat, reach over and manually open the rear hatch. I take my car to the dealer and I am told it is the door actuator, in other words, the electronic component that makes the door open. This was by no means an inexpensive repair. $327.00 to be exact - that was January. July comes around and my little Nissan Versa has 73,000 well maintained miles on it. Click, click. Oh NO! Now my passenger door on drivers side will not open, not even from the inside (thats safe). Once again, here I go to the dealer. Yes maam, it is the door actuator again... cheap ** parts. This time it was $522.00. The service rep had called to tell me that the mechanic may have to break the door panel because he couldnt open the door from the inside. I replied, Isnt he a certified Nissan mechanic, and he assured me he was. I told him if he broke it he was going to pay for it. Thats why I took it to the dealer (West Covina) so this wouldnt happen. The mechanic was able to get the door panel off without breaking it. I wonder if Nissan thinks that these problems with door actuators are a safety hazard as well as an expensive burden on its customers. I understand that these components will go out at some point in time but my car is only 5 yrs old. Nissan, you really should take a look at these parts. They are dangerous, cheap, and a financial burden on your customers... If I wasnt through paying for my car, I would trade it in, not for a Nissan.

Nissan 370Z is a great looking car with horrible storage space. Great acceleration but no sunroof, hatchback, and 2 door. Pretty easy to park cause its compact and small. I also like the color -- a silver grey. The body shape is sporty and looks great. I bought the car mostly because of the way it looked and the acceleration and the sportiness of it. I wish that it had a sunroof/T-top. Though those can be a pain in the butt. I hate the headlights. I think they should have been pop ups. I hate the hatch trunk. Nowhere near enough room. Seats are black cloth - very ugly. I hate that it doesnt come with a hatch cover. I have one that does not fit the car.

I bought a new 2014 Nissan Versa SV. The automatic transmission would not shift properly during accelerations. The accelerator pedal had to be goosed to force the transmission to shift to safe RPMS. I took the car back to the dealer and they informed me that Nissan does not repair transmissions. They will only replace with new transmissions. Nissan Corp. shipped to the dealer a rebuilt transmission. That transmission continued with the same identical problems as the original. I took the car back and the dealer and was told the transmission was low on fluid. The same problem continued. Approximately 8 months later that transmission stopped working on a major freeway during rush hour. The dealer replaced that transmission. The dealer and the Nissan Corporation informed me that the transmissions were not new but rebuilt ones. The car now has 50k miles on it and I continues to have the same shifting problems with the transmission. The Nissan consumer affairs division and the dealer began to show an attitude of frustration when dealing with me on this issue. They began to avoid me. I am too frustrated to chase these people down to get what I paid for. I feel I have been scammed out of18k I paid for piece of junk. I will never buy another Nissan product.

I am having a bad experience with the 2002 Altima 2.5 engine. I have read several complaints that has the same thing in common. The faulty part that Nissan will not replace is the pre catalytic converter that has caused damage to my engine. This is a very expensive fix. I would like to be reimbursed of my out-of-pocket payments that I had to spend to fix the engine, amounting to $2500. I bought the brand-new car. Ive called Nissan, of course, but they told me that they could not help me.

After reading so many bad reviews about Nissan Cars I thought I would weigh in. I owned a 2001 Nissan Altima 213,000 miles no major problems. Never changed anything major on this car. Its whole life oil every 3,000 and brakes. Drove this car to the Crusher in 2017 just for its age and bad sensor costing too much for the value of the car. I owned a 2005 Nissan Maxima SL 233,000 miles the transmission finally went. Engine is still strong. I only changed the 3 Timing chains at 160,000. Other than that I never changed anything major on this car. Its whole life oil every 3,000 and brakes. Got rid of this one because the transmission outweighs the cost of the car.I own a 2007 Nissan Altima S with about 80,000 miles on it and it still runs and drives well. The only thing I could say is it burns about a quart of oil in between oil changes. But is still very reliable. My next purchase is a 2010 SV Premium Maxima with 98,000 miles on it. And I have no problem with getting a Nissan with this mileage, because with proper care they will last well above 200,000 miles.

The airbag light is blinking. I spent $80 for them to tell me that its a bad harness kit b1182 and that it will cost over $300.00 to fix. I have read that this is a known issue, but a recall is not being created.

In August of 2010 I set up automatic payments for my newly purchased Nissan Rogue. All went smoothly for better than four years - then I get a call from Nissan Collections. The Nissan Collections agent informs me Im sixty days past due on my car payment and my response is, But Im signed up for automatic payments. I made full restitution immediately and was led to believe that the situation was not of my doing and that all would be corrected. Not so. Nissan attempted to blame my bank at first.Once I verified this wasnt true Nissan went into their standard defense mode - which is very well rehearsed. Nissan claims to have called me multiple times via their automated service, multiple times by an actual person, claimed to have left multiple voice-mail messages, and claimed to have left me at least one email regarding the ending of my automated payments. I did not receive any of what they claim - with the exception of the call I actually answered. My credit score went from 780 to just around 700 in the blink of an eye - and will cost me thousands over the life of the new mortgage Im applying for.Family, friends, and strangers will be sure to hear this story told over and over again. I want the world to know just how disappointed I am with this company. Correct your shamelessly faulty notification system and do right by loyal customers or you are doomed to fail. I do recall several apparently automated calls made to me around that time but there was nobody on the other end. After repeating hello several times I simply hung up. Is someone getting credit on a quota simply for dialing a number without answering it? Ill be contacting Comcast to see if they can do a search on this mystery email I supposedly received. Im paying off the last few month of my loan by check today. This will be the last Nissan I ever own.

My transmission went out at 5 years old and 74000 miles on my Nissan Murano. There were absolutely no positive comments about Nissan the corporation. After receiving the horrible news. The reason my vehicle felt like it was in neutral all the time was because the transmission was out. Patterson quoted me $5200. I called a local transmission shop and they said they would do the job for $4300. I asked Patterson about it and they said they would match the other shops price... WOW. Then I said, Well I may have definitely not had $5200 but I still dont have $4300 so I decided to call Nissan the corporation. Still within the years warranty but not the mileage warranty. They did not have to do anything. I went through the process of the phone answering service. Talked to one person then to another. The lady said on a Wednesday that she had 3 days to get back to me with an answer. All this time the dealership had our vehicle and had not been authorized to do the work. I felt like if I made it look like I could afford it by authorizing the work to be done that it would be a no brainer and they would not feel the need to help me out. Soooo all in all my vehicle had been at the dealership for one week now... The corporate lady calls and tells me that Nissan would pay for half of the repairs. Well that was not the whole repair but I felt grateful that I didnt have to come up with 4k. And plus I had already negotiated their repair shop down $900. Every little bit helps. I could not find anyone else who had the same circumstances that I did. Well I thought I would write this review because of how Nissan took care of me and so maybe someone else would find some courage to call and see if they would help their case. Nissan transmissions have had a rough path here over the past 10 years although I did not know that when I bought one nor all the way up till I had problems with mine. Once I authorized the $2150 which was my part then it took them 3 days and I had my vehicle back. Also I had already made up my mind that no matter what decision they came up with I was going to be nice and say thank you. Even though it wasnt the full amount I said, Thank you maam I appreciate it so much. I think she was totally thrown back and said, You know what let me give you my direct numbers and you can call me any time with an issue on your nissan vehicle... well there you go its pretty much against my nature to be nice when Im upset but hey Gods in control anyway right??

The finance manager over at Nemet Nissan on Hillside Queens, NY charged us $2,734 on our lease contract, for a 2012 Nissan Rogue, when we were supposed to only pay $1,600. He refused to explain the breakdown of the fees when asked, and kept saying I will get to that in a minute as he made us sign all the paperwork. Then after handing us the lease agreement, he still didnt explain the breakdown, and said thats what the numbers worked out to be, and said the contract was already signed, nothing he can do about it. Worst experience ever, after being with Nissan for almost 4 years. That is a big rip off! Now, Im stuck in a lease, paying $290 a month, when I should be paying less.

2017 Titan, cannot control the a/c system. Passenger side might blow out 55 degrees and driver side at 90 degrees with the system set at 77. Took my brand new Titan into the dealer 3 times... NO FIX. Useless truck... Cant drive it with a/c putting out 55 degree air.

****AVOID NISSAN.**** AVOID NISSAN.**** I hate writing about this, but I told them I would so I will. I bought a Nissan Versa about 5 years ago. I wish I had used Google and listened to my wife. If Id simply done a search I wouldve discovered a design flaw in the transmission from that period of vehicles. I thought, Hey, an import. Good on gas and reliable, right? ... Not this one.What I needed was a vehicle that will be good on gas, relatively comfortable and reliable. The car I had previously was a Toyota Echo. I drove it for 350,000 miles and sold it for $300. I never had any engine or transmission trouble at all. Being a design flaw problem, I asked Nissan for help twice. I got nothing. They said no for any help. I wouldve even gone for a 50/50 on their $3800 transmission. $1900 each? Cmon you multi-billion dollar automotive manufacturer!! The car has 164,000 miles on it and is now, an expensive paperweight.Knowing that I put about 2500 miles/month on my vehicles, you know that it is a good testing ground. No abuse, just many highway miles. It is in my professional opinion that Nissan ... sucks. I encourage everyone to avoid Nissan, not because I think all of their vehicles are crap, I dont, but because they DO NOT stand behind a product they KNOW is flawed from the beginning. Im off to listen to Deftones and look for another car now. (whispers) ... Nissan sucks.

I am so glad I googled Nissan Finance complaints. I am sorry for your experiences but I dont feel so alone now in dealing with the nightmare that is NMAC. Their zero star online payment processing has created payment reversals when there should never have been one, and me not catching the payments not going through. I love (not) their disclaimer that a confirmation number really, really isnt. Whats the point of it then especially after paying online payment processing fee?The final straw has been once again setting up automatic withdrawal, with email notification all was successful, only to find nothing drawn out of account and a late charge applied. I was totally perplexed. I finally figured out why. Going into the bank information, I found a totally different routing number! They refuse to acknowledge it or credit two late payments because of it. Well, Nissan, guess what? I didnt make that second payment because Id rather go trade the car in, taking yet another hit because of previous over 30 notices you wrongfully put on my credit report, and give the money to another car manufacturer, because this is definitely the last time NMAC gets my business!

I want to warn everyone to stay away from Jenkins Nissan in Lakeland Florida. As my previous post stated my wife bought a brand new 2018 Nissan Frontier Desert Runner. After only 1060 miles the motor blew up after the catalytic converter malfunctioned and parts got sucked into the engine. We have spoke to Nissan headquarters and now theyve stopped responding to us. This is what the truck looked like when we went to pick it up. The drive shaft is covered in rust and so is where the exhaust bolts to the engine. Dealership says it normal wear and tear. Theyre not replacing the driveshaft. They said the rust depends on where the truck was manufactured. Its normal. I went around their lot. No rust under any of the other trucks there. My 2014 Titan and our sons 2014 Frontier has no rust. Not a drop. Heres photos of how it looked with the brand new engine. Thats Nissan. @Jenkins Nissan @Nissan. Share this please. Everything under the hood filthy and thanks for the 2 scratches on the front bumper!! Sad thing is thats the 4th vehicle our family has purchased from Jenkins. Way to lose customers. #JenkinsNissan, #Nissan Bonnie **. Next chapter. So as you all know, my wifes new Nissan Desert Runner after having only 1060 miles on it. Had the motor blow up after the catalytic converter mess up. They replaced the motor and converter in 28 days. She picked it up and has driven 51 miles since. Now warning lights are coming on and off for no reason. The brake light, battery light, and a white one in the middle keep coming on. We explained we want the truck replaced. They refused and its just one problem after another. Contacting The Better Business Bureau and Department of Agriculture tomorrow. My brother in law owns a repair shop in Jacksonville. He said they have jurisdiction over the laws concerning these type issues. Thanks #JenkinsNissan and #NissanCorporate.

I leased a 2012 Altima SL and made all the payments on time. I turned the car in at a Nissan dealership and paid all balances due. Several months after that apparently NMAC decide there was a balance due of $127 and never contacted me (email, phone, postal mail). Since I was unaware of the situation the amount went past due and I got a 30 day late notice on my otherwise perfect (770+) credit rating. Thats how I found out they felt I owed them some stupidly small amount. Absolutely horrendous customer service and I will never deal with them again. Its a shame because I enjoyed the car but their financing arm is absolutely horrible to deal with every time I have had to call them or otherwise.

Where do I start. Went to buy a car and the one sales person told different prices. The service department wanted to charge $10,000 for repairs. Went and got a second opinion and it cost $272 to repair the issue. Then presented the information to the dealership service dept and they still held true that the engine needed to be replaced. So this is a buyer beware and service beware. I also witnessed them not wanting to replace a recalled piece on another persons car. Location is Classic Nissan of Newport News in VA.

Had a brand new 2012 Rogue Transmission blew, now bought a 2016 Altima and same problem with ct transmission. It blew, AND VERY SAD WITH THE quality of Nissan. Its getting bad. I think soon if problem happens again I will return car and have it get repo and will never get into Nissan again.

I own a 2003 350z Touring and the outside door handles are complete crap. I dont know if this is planned obsolescence, but the fact that they are made out of cheap plastic and break all the time is ridiculous. Ive been to many Nissan forums and EVERYONE with this model car has had the same issues. Why has there been no recall if its such a popular issue? The plastic on the inside of the handle that holds the spring in place constantly breaks into pieces from the pressure. Also, the window motors have both recently gone out. I had to crawl through the hatch to get in my car today and since the hydraulics went out on the hatch, that made it that much more of a hassle. All of this and I have only had the car for 6 months. What next? I have owned many cars but this is my first Nissan and Ive never felt like there was planned obsolescence like I have with this car. Does anyone know how something gets recalled?

My problem with NMAC began in December of 2011. I was behind two payments and I was making agreements with NMAC to satisfy those payments. In the past, I have tried to obtain a copy of my title so that I could register the vehicle where I am currently living. Mrs. ** of collections lied to me and told me that the document was requested and it is on its way but it never arrived. I have called NMAC several times to address this matter and they never assist me. They have threatened me about repossessing the vehicle although I have been making payments and keeping the agreements that I have with them. Currently, my vehicle has been sent out for repossession and an account representative by the name of Mrs. ** has been calling my job although she has been speaking with me daily regarding my car loan as the result of a complaint that I have filed against her. Today, she called and threatened the office manager at my job. She has asked personal information about the office manager and I. Mrs. ** has a personal vendetta against me and she is using her position at Nissan to harass me. My job does not want any more calls from NMAC because of this incident and has advised to me to seek legal action against NMAC and Mrs. ** personally. She has informed my employer that her calls are regarding an unpaid bill which is against the law. Mrs. ** is harassing me and I want it to stop immediately. I would like for my account to be assigned to a different department due to the fact that her and John ** and a few other individuals badger me on the phone and treat me as if I am not a person. I would like to file a complaint against Mrs. ** and her supervisors for allowing this to occur.

I recently discovered that my 2015 Nissan Altima payment is somehow behind on payments starting in March of 2016. The reason this is a problem is I was never notified that I was behind and have been paying my monthly payments on time only to find out that it has not been on time in 5 months. This is also surprising due to the facts that I tried to make a double payment at one time only to receive a recorded phone call from a Nissan rep stating that they see that I was trying to stay ahead and pay on time but you cannot pay a month in advance. That a payment must be made every thirty (30) days at which time I should have been notified that I was a month behind which was definitely not the case. I also never received a phone call nor a letter in the mail stating any indication that I was behind on payments.We are now in August of 2016 and I am now have 5 months of late payments on my record that will no doubt kill my credit score. I recently set up a direct deposit at Pyramid Federal Credit Union to have the payments pulled straight from my account. So I have been back and forth with customer service which is more like we dont care about you at all service as the rep admitted that you dont have to be smart to do customer service which is funny because that is exactly what he is and definitely was not talented nor good at his job.Anyway after writing several letters and tons of phone calls where they hang up on you I have got nowhere. They have not even asked one time if they could look into the matter and get back, let me see what I can do, nothing. I simply want to know why I was never notified, a letter sent, an email or a phone call and now that I am aware that I am getting burned every month I have pleaded with them for some kind of reconciliation. I have offered to make multiple payments in a row along with the direct deposit payment along with the payment history that shows every payment on time. But in the end I guess it really does not matter to them as I am nobody of importance and apparently they dont make mistakes despite the hundreds of bad reviews. My next step is the BBB and on and on as this is unbelievable and can imagine I am not the first this has happen to and definitely not the last. Keep up the good work Nissan!!!

I am the original owner of a 2006 Nissan Xterra. On Oct. 25, 2017 I took my Xterra in to be serviced as a preventative measure since I was recently informed of a radiator/transmission problem with the Xterra, Pathfinder and Frontier models 2005-2010. After speaking with my neighbor who also has a 2006 Xterra and replaced his radiator; I decided to have my radiator replaced as well (even though I experienced no problems with it) just so I could prevent any infusion of coolant into the transmission.Much to my surprise Nick called me with the bad news that damage was already done & would cost $6,800 to replace the radiator, transmission and fluids. This also included labor costs. Being fearful of a potential problem I did not want to wait 2 weeks for both the arrival of a new transmission & the mechanics return from vacation; I chose to take the vehicle to another shop. At shop #2 the mechanic informed me there was nothing wrong with the transmission and could not see what the mechanic at Nissan (Greg) claimed to have found; e.g. leakage of coolant and lots of rust in the transmission and on the fluid stick. He did however, find a petroleum based substance in the radiator and was his opinion that oil was placed in the coolant.Upon having the radiator flushed & bypassed from the coolant entering the transmission, replacing the thermostat & radiator cap (due to damage of the rubber seals from the oil) the cost was $677.84 with labor included; an expense I should never have had to endure. On Nov. 8, 2017 I spoke with Jack **, MGR and shared the findings of the 2nd mechanic. In a nutshell he basically told me he could not help me and stood by his mechanic’s findings. He went on to say “Sorry for your loss” and “If the vehicle was running good at this time he recommended that I sell it”. I have always trusted Nissan to provide excellent care and stand by their products. I have had my vehicle serviced only with Nissan for the past 11 yrs; with Montrose Nissan for the past 7 years. I am sorry to say “they have certainly dropped the ball this time” and me being the loyal compliant customer will not be returning from this point on.

I leased a Nissan Altima in 2006 and made all lease payments until the lease expired. The dealer that originally took the lease went out of business. I was told to continue payments and complied. In 2012 I was told that the payoff was $3,000. I continued to make the payments until that amount and more was reached. I have now been told that I still have to make the payments even though the total payoff has been made. All I want is my title so that the vehicle can be sold. Tonight I find myself online drafting a lawsuit against Nissan because they are still trying to charge me for the vehicle even though I have held up my end of the deal. Somehow they feel that because the dealer went out of business, I am obligated to pay indefinitely for this vehicle. Consumer Affairs at Nissan has been of no use. There is obviously no oversight at this company.

Just bought a 2015 Nissan Rogue - Jersey Nissan. Problem with the transmission getting stuck and revving - like the car is stuck in neutral. The heater barely works and the fan turns up all by itself. Car is a lemon, want an exchange!

I purchased the Versa from a Toyota dealer; May 5, 2015. After having it for a little over six months the battery went dead. I had to purchase a new battery. On August 7, was heading home from Las Vegas. It was bumper to bumper traffic then there was a brake. I tried to accelerate there was a resistant. It picked up speed and just cut off. I had no brakes. It was if the interlock system shut off everything. At that time traffic slowed down. I turned on my hazard lights and barely get over to shoulder without an accident. It was coasting with no brakes then there was this downhill slope. The speed picked up. I was praying that no other car got in front of me. A car did get in front of me but it quickly got back over. I thought I was going to have to drive the car into the dessert in order to stop it if the shoulder ran out. I came upon an exit and got off. It was an overpass with a steep hill, that stopped it. Then at that time I was able to pull up the emergency brake. I was stopped in the middle of two lane traffic; one lane coming and one going. I was still in danger of being hit by another vehicle. I was terrified as well as my family. Stuck in the desert in an unsafe spot. Others stopped after an hour and moved the car to a safer spot. I called the tow truck, to be towed 194 miles home. It took the tow truck over two and a half hours. I was afraid it was getting dark. We had no water. My mother is 81 years old. I saw three other Nissan Versas stranded besides my. Once the tow truck got there and hooked my car up, got in, and had a conversation with him. He said last week he picked up three Versas. They said the same thing I said. Their car just shut off. Took my car to Nissan car dealer in Alhambra, California on Main St. to find out it shut down because of the CVT. There was a recall on August 2015. On 2013 thru 2015 Versas, I also had another recall on some part that went under the brake. I didnt get a letter informing me of the recall. When asked why not, they told me I was not in their system as owning a Nissan. I said I am a registered owner with the DMV. Dont the two share database? I dont believe it. There has to be a law. So just wait until I have a close encounter or die to find out about the recall. Nissan has no remorse. They told me my transmission need service. After all that Ive been through, you would think they would take care of that? Nissan has this slogan, Ride in a Nissan with confidence. My first car at seventeen was a Datsun 510 brand new off the lot. Come to think of it, I had it long enough to just pay for it. No wonder they dont make them anymore. Nissan need to be put out of business. They are putting out bad cars that are going to cost many people their lives. They have poor customer service. After all that Nissan called me to upgrade a purchase on a new car, I said, Are you serious? I dont even like Nissan anymore. I will accelerate this complaint to social media. Im going to sue. I will try everything. Even a class action, because I know this is happening to thousands. We cant just sit still and allow any and everything to happen to us. If we dont stand for something, we will fall for anything. I will never buy another Nissan.

First, I couldnt get my refund for almost one month. I called several times, and each time I have been told that it will take just 4-5 days to get the refill.On October 24th , I called and asked them to send me a statement that I can pay my bill in November. Guess what? Today is November the 21st, and I still have not gotten the statement. I spoke to three people and all of them are saying, that they sent the statement. I get my mail from my credit card company, and from other departments , but not from Nissan? My payment due is today! If I pay by phone, I have to pay for this, they told me. Anyway, it seems like people at Nissan do not know how to manage their business. Even managers!

It is difficult to believe that an international company like Nissan would allow NMAC to be such a screwed up company. It is impossible to get in contact with them. They have no live chat on their website (when I tried to use it it said there was a 7 hour wait). I have emailed them 3 times (no response). I have spent more than 90 minutes on hold trying to reach them by phone. I have reached them 3 times to request a monthly statement. And they have NEVER sent one. I have had the car 5 months.

I have complained to Nissan Customer Service Malaysia about the occurrence of a small crack line at the center of my Nissan Sylphy dashboard. They replied that the crack line was due to external impact and therefore not claimable. I requested for a detailed explanation of what sort of external impact that has caused the crack line. This is because they have taken photos of my car both externally and internally. They did not give me a satisfactory reply but instead requested me to pay some USD1000 for the repair.Sir, the only impact on my car is a small dent on the lower left door of my car that has happened more than a year ago. My mechanic can testify to that. But, the crack occurred just one month ago. So there is no relationship between the dent and the crack. It really hurts when I received such response from Customer Service Nissan Malaysia as I have been a strong supporter of Nissan cars in the last 15 years. I have owned a Nissan Serena (1997), Nissan Sentra (2005) and now a Nissan Sylph (2009). Your kind intervention is much appreciated.

I hate my 2007 nissan sentra so much. It started with transmission problems. I had to get a new transmission for which they paid for. Second the axle broke in front. How can an axle break after only 50,000 miles. The dealer accused me of hitting someone. The front in of the car was not damaged. I DID not hit anyone. They would not cover this. My car constantly makes a loud wailing noise. This was all within a year of buying the car. Would never buy a nissan again!!!

I needed a part for my Nissan Versa that was on national back order. For almost 3 weeks West Hills Nissan in Moon Township, PA and Nissan North America treated my problem with no care and refused to give me a used car or a rental car. After talking to about a half dozen people and complaining they got some guy named Angelo from Nissan Corporate to help me. He told me Nissan parts often go on national back order and this was a common thing. He said it was too bad I didnt rent a car because he would have reimbursed me - although I was told they wouldnt when this nightmare started. Emails sent to the president of customer quality - Brad Thacker went unanswered. Ill never walk into another Nissan dealership again.

My daughter decided to replace her Ford Fiesta 2010 which she had many problems with the dual clutch. She bought a new Nissan Juke 2017 at 417 Nissan (Ottawa, Ontario) thinking there wont be issues, its new right? The car had maybe 25 km on it when she left the dealer, drove for 10 km and service engine came up (just left the dealer). She went back to the dealer, it took 1 week for them to figure out that it was a manufactured pin that was not pushed completely down. She picked up her car, approx. 1.5 months after, she broke down again, got towed. Now they said it was the wiring harness that needed to be replaced, it took forever to get the part (4 wks). It got replaced and fixed, drove it again for not even 1 month. This time it was worse. She thought the car was going to explode, RPM going crazy and could hardly go forward, service engine everything was lighting up in the dash, she got towed the 3rd time. My daughter is only 18 years old, making her bi-weekly payments and working 4 jobs. Now Nissan Finance have no problem digging in her account to withdrawal the payment when she has been asking since the 2nd break down to replace it with another Juke. Nissan (head office) wont even return our calls, they are not professional at all. Now the car is in the garage, lord knows what is the issue but service is terrible, not keeping us up to date and Nissan (head office) senior person is supposed to call us back within 24 hrs, still nothing. This is not acceptable.

I have continued problems with my 2009 Altima which I have not exceed 110,000 miles. Speaking with your dealer service department they want to charge $120.00 to run a test and find out if the problem with the transmission is still under warranty. Which to me is confusing if your consumer affairs say the CVT is under warranty until 2019 or 120,000 miles I have not exceed either. Ive never had a car with this amount of issues even when I was buying used cars. I never owned a Nissan and with the experience Im having and the issue Ive had in the past I will never purchase or own one again. Several of my friends who drive or have driven Nissan products have had bad experiences as well.

I have owned my Car for 4 years and looking through the internet, I am not the only person who has a defective Steering Wheel Lock Module! This is a problem that has been experience by many Nissan Car owners! The repair is a replacement and is very expensive.

Im starting to wonder if theyre even located in America. All of the agents who answer the phone are foreign and act like zombies. Theyve been giving me the runaround and double talk for weeks, just to issue me a simple compliance letter. They dont even know their own rules or whats on their own website. They try to get you off the phone by referring you to DOT. Frustrating! My problem is still not resolved. Im going to file a formal complaint.

Leased a 2015 Nissan Altima that broke down with 4k miles on a day after it was at Legacy Nissan Service Department. I came to learn that the Gasket leaked, which made no sense at all. Then the manager informed me that basically the technician screwed up during the oil change and didnt do something right, which led all the engine oil to drop back out of the car. I am trying to have them replace the vehicle as it is fairly new but they are refusing to offer any solution or step up to the fault.

I have dealt with this company for 4 years from not receiving my payment statements, to payments sent on time, to them posting them several day after receiving them at their post office box, to filing written complaints with a response justifying their negligent actions. If you ever purchase a vehicle from Nissan try to go to another financial institution. This one is horrible, they hang up on you if they dont want to hear your complaint, misrepresent themselves. 1 car 2 lemon, never received statements, pay on time, post payments close to grace period ending date, no reason why? I contacted them several times over first few months, could not pay online, because someone opened account and put a password on it that I could not access, they could not delete - bottom line I could not use. 2nd car total brand new lemon send payments on time, they post close to end grace period, same problem, now I pay through bill pay. Will be filing a complaint with the BBB and attorney general, other complaints too long to list. I was referred to my bank to refinance through them so I no longer have to deal with Nissan. I am considering this.

We WERE a Nissan family. 2012 Rouge on second transmission. First faulty transmission caught fire after Service Manager assured us the car was fine to drive. This left my 18 year old daughter on the side of a highway with a flaming car. 2015 Rouge CVT needed to be replaced. Sounded like the wheels were going to fall off. 2012 Versa transmission replaced the same week as the 2012 Rouge. Researched the Versa and it had air bags that were recalled and I was never notified. Called Corporate Nissan and spoke with two separate representatives that could have cared less that for safety or reliability. My daughters were both dismissed by service managers that told them their cars were fine. I am a single mom who has purchased 8 Nissans over the past 25 years. After speaking with Corporate Nissan three cars are going to be traded very quickly!!! BUY ELSEWHERE.

I received a call today from a collection agency claiming that I owe $614.20 due to charges for excessive wear and tear on a Nissan that I returned 9 months ago. Mind you, the Maxima that I returned was in mint condition and I leased another Nissan, this time an Altima. I called NMAC today and they claim to have sent me a statement which I never received. That statement was allegedly sent 4 weeks after I returned one vehicle to lease another. The only other correspondence that was made regarding these fraudulent charges was 8 months later from a collection agency!!!! I spoke with about 6 different representatives from NMAC today and received so many contradictory pieces of information. Id like to point out that when the finance manager mistakenly set up my automatic payments for 20 months on my original Nissan for a 36-month lease and the automatic payment ran out, NMAC was quick to call when they didnt receive their payment. I was told today that I wasnt contacted about the most recent charge because it was end of term and NMAC doesnt bother, we just send out one bill and then turn it over to collections.... Really???? This is how they treat current customers? Had I gotten some correspondence and been made aware that I was being unfairly charged for excessive wear and tear attributed to scratches on the rims, I would have at least had some method of recourse. I cannot wait until I make my twelfth payment on this Altima so that I can hopefully buy myself out of this Altima and sever all ties with Nissan and NMAC. This has been the single worst customer service experience of my life!!!! Cant wait to tell Nissan to shove it!!!!!

So I just bought a 2015 Nissan Rogue. I gave it its first bath. I went to flip the wipers up and lo and behold when I did so the wiper hits the hood! I opened hood to see if that was somehow the problem. It was to no avail. So now every time I clean or scrape snow from the windshield and want to lock them upright, I cant. Not without turning on my car, turning it off and hitting the wiper stick twice... I guess, I read this in a forum. I have yet to see if it works and even so quite annoying. Also difficult to do when its locked up in ice and snow. So beware snow dwelling Rouge owners!

I have purchased 3 new Nissans and financed exclusively through NMAC (Nissan Motor Acceptance Corporation). On one occasion, NMAC indicated that I was 30 days late on a payment. I had never been late on any of my other NMAC loans and explained that my check was mailed on-time like all the other payments. The credit department made it clear that there was no forgiveness for being late and never once gave me any benefit of the doubt. My opinion is it doesnt matter if you have never been late and its all about the money to them. If they give you bad marks on your credit (which last for 7 years), then the next time you finance via NMAC, they can charge you higher interest rates. Its a scam, so please be extra careful. Check and double-check any payment you make. Dont assume that NMAC is on your side. Hell, Nationwide is not even on your side, but Ill post that bad experience in another article. So it has been 6 years and 6 months, and the bad credit mark from NMAC should be dropped off at 7 years. I am in the market to buy a new car again, so I called their customer no-service department to see if they would give me a courtesy pass and remove the bad mark that they reported on my credit report. They created a case number, asked me to call back in 48 hours, and turned me down again. I will never buy another Nissan again. Note to the world, you can dispute an item on each of your credit reports (Equifax, Experian, and TransUnion); and if NMAC doesnt respond within 30 days, by law, the item must be removed. The only way to teach Nissan and NMAC a lesson is to buy with one of their competitors. Also, if you happen to know someone or have the ability to get a message to Nissan headquarters in Japan, tell them that NMAC doesnt represent the company well. Tell them NMAC doesnt take into consideration your payment history before hurting their loyal customer base. That loyal customer base is certainly thinning out.

Nissan cannot find what is causing my 2016 Nissan w/600 miles to stall. Pulling into traffic it will sometime stall to the point of just barley rolling. In heavy traffic it sometimes is dangerous for me and my family. Other than that, it is a dream to drive.

The dashboard started melting earlier this year and has been getting worse. The glare is blinding in the sunlight and other times an inconvenience. The transmission whines after 2 hours of driving in +80 degrees weather. Terrible car all in all, made by a company that wont stand behind their product. Definitely the last Nissan I am going to buy.

Nissan has to be one of the worst companies known to man. If youre having issues dont even bother to contact consumer affairs because all youre going to get is an Im sorry. Honestly sorry does nothing for the problem I am having. A little over 30 days ago I purchased a certified 2014 Nissan Sentra. All to find out I was infested with German roaches. The dealership refused to fix this issue until I personally went in there and threatened to tell all of their customers they sell cars with roaches in them. What makes it worst is I also need my brakes done and my ac filter changed. But to make things worse the mechanic wont touch my vehicle in the condition that it is in because it is infested with cockroaches. I called Nissan USA and only thing that they could say is Im sorry to hear that. My car has been bombed over 10 times and over a week later I still have only gotten a sorry from Nissan. Quite frankly I dont even want my car back after it had to be bombed 10 times.

Our 2007 Xterra with a little over 80,000 miles shut down. I had it taken to my local Nissan dealership and looks like 6,000 plus will fix it. I looked up the issue and was so surprised with how many other people have had this same issue. We have had the vehicle since it was new and have taken to the dealership for all maintenance, I wish someone would have said something there if they knew it could be an issue. Oh well, I guess I learned an expensive lesson.

We purchased a certified pre-owned Nissan Pathfinder 8/2010 from the local Nissan dealer, Central Valley Nissan. The vehicle had 76,000 miles on it at the time of purchase, and now has 89,000 miles on it. We recently noticed an issue with the cars transmission. When we are driving, the car will knock when shifting gears and it also makes this rumbling or shaking vibration feeling. We researched the issue and found that Nissan had defective radiators installed in the 2005/2006 models that caused fluid from the radiator to leak into the transmission, causing transmission failure and necessary transmission replacement. We took our car to the transmission shop to confirm that this was the issue, and it was. The owner of that shop called the dealer we purchased the car from, where it was confirmed the defective radiators were installed on this model and several others. Nissan didnt issue a recall, but instead extended their warranty to 80,000 miles. Since our vehicle was at 89,000 miles, the dealer instructed us to call the Nissan Consumer Affairs dept. to explain the problem and try to get them to cover the cost of the repair. I contacted them, reported the issue, got a file number (#**) and was told I need to take the vehicle to a certified Nissan repair shop and get a diagnostic report sent over to them. We took the car to Central Valley Nissan. They were aware of the defective radiator problem and agreed that we should have been informed of this problem at the time of purchase, especially since it was so close to the warranty cut off. They put us in a rental telling us we cannot drive this car in its current condition and said they will deal with corporate. We were just notified after 2 days that corporate has denied our claim, stating that our mileage is past the warranty cut off. They instructed me to call Nissan Consumer Affairs again and talk to a supervisor about my case. I tried to speak with a supervisor but was told by Layla (Customer Support Rep) that there were no supervisors available and I would need to wait for a call back for 4-6 hours. She refused to transfer me, or even give me the name of the person who would be calling me. I am so extremely disappointed in the way this is being handled. Nissan installed defective parts in thousands and thousands of vehicles but instead of recalling the parts they just extended a warranty but then didnt notify any of the customers. In every single report I have read from other customers with this same issue, they only found out about the defective radiator after it caused a problem with their transmission. Nissan had a responsibility to their consumers to notify them of this defect and to provide them with information on how to get it repaired/replaced. This is 100% Nissans fault, and I cannot believe the run-around I am getting. What I find equally amazing, is that in most reports the radiator didnt start causing problems until after 80,000 miles, and that is where Nissan stopped the coverage. This is a pathetic move by this company. I was happy with my Nissan, very happy, but because of this issue now I will never purchase another Nissan vehicle again. This defect is going to cost us thousands of dollars in repairs, and I have no choice but to repair the vehicle because we still have 3 years left on our loan. I am truly saddened, and extremely angry with the way Nissan handled this.

I bought a 1989 Nissan Hard body pickup (D21) from a friend. The DMV (Riverside, California) allowed me to register it but said I must send a certified letter to Nissan Corporation to obtain the Title. So I sent Nissan a certified letter requesting a title and they sent it back to me without even opening the letter. Then the DMV said that I needed to buy a bond and they (the DMV) would make me a new Title. So I bought a bond and gave it to the DMV. Then I received a letter from the DMV from Sacramento, California stating that I would still need to contact Nissan Motor Acceptance Corporation to obtain a Title. My friend paid this truck off back in 1994. There is no reason that I know of for Nissan to withhold the Title. I cannot get in touch with anyone from the company. My registration expires in October of 2014. Please Nissan call me and lets get this problem solved.

I purchased a 2013 Nissan Sentra SR only 8 months ago with 80,000 miles! After leaving the dealership (hrs after) I had contacted the manager to inform her that I felt as if there was a problem with the transmission because of the problems I was experiencing, the car was revving very high while in park or stopped and jerking. It almost felt as if I was driving a standard and taking off from a stop sign in 2nd gear! This is what my car feels like taking off after every stop I make! I have a ton of text messages between the manager and I about this problem. She somehow made a way to make ME feel like I had been driving the car a certain way or that I just hadnt had any experience driving new cars. This was the response I got for about 90 days until my warranty was up!I have now only had my car for 8 months and with only 93,000 miles and 3 years old, I am being told my transmission is GONE and this is going to cost me $3,200! PLEASE TELL ME HOW THIS IS POSSIBLE FOR A 3 YEAR OLD CAR!? I still owe $11,000 on this vehicle! And while paying family and friends and taxis to get myself and my 2 infant children to and from work, school and daycare, I am now struggling to make my monthly payments because at this point, I cannot afford to mess up my credit! I dont know what to do!! And after reading all of these complaints I feel absolutely taken advantage of, and absolutely no hope for nissan! If you cant stand behind your vehicles then you should not be selling them! I am literally crying reading all of these complaints! It has definitely hit me that I am totally screwed!!!

2007 Nissan Titan, 4 months out of warranty, mileage is within warranty by 10K miles. Customer service advocate decided to deny assistance without ever learning the merits of our request. We are a family of Nissan owners. We currently own 3 Nissans and have had as many as 5 within the last ten years. Federal emissions warranty is for 8 years/80,000 miles. We purchased 02/27/2007, thus time element of warranty is out by four months. Cost of repair is over $2200 for the catalytic converter exhaust repair. Customer advocate advised that they were unwilling to assist because we hadnt visited the dealership for service. If they had bothered to call and discuss anything with us, they would realize we live over an hour away from the dealership and service visits by a retired individual that far away dont make economic sense. We ask for assistance and without any conversation with us, a decision was made. I cannot understand how this would ever be considered a customer service department when they chose not to communicate with their customer.

Back on April 25th 2020 I traded in my Nissan Rogue sport at rt 46 nissan in Totowa nj. I leased an Altima. I find out at the end of October that the paperwork was not done and they say I am delinquent on my rogue. I have been going back and forth with the dealership and nissan corp for 2 months. They have destroyed mine and my wifes credit and it is December 29th and the problem is still going on. I will never buy a nissan again and I wish I could get rid of the one that I have now. If anybody needs a new vehicle I would not suggest 46 nissan or nissan corp at all.

I recently purchased a 2011 Nissan Rogue, on August 26th at Concordville Nissan in Pennsylvania. At first, it seemed as though I purchased a very good vehicle. It was a certified car, the mileage was reasonable, it had only one owner and it looked great. This praise quickly turned into a nightmare. During the test drive the passenger side windshield was covered by the cars feature list and certified sticker, covering the small crack I noticed the next day. I called Concordville and informed my salesman (Pat) about the crack and he told me to bring it in to be fixed. I wasnt able to do that then because I was going away to New York and then to Baltimore.On both of my trips I noticed the front wheels were swaying slightly, gliding to the left or to the right. On my return, I immediately contacted the service department (Sept. 11) about this new concern. After the car was inspected (Sept. 14), the Service Advisor (Darren **) informed me that there is a crack in the right side axle. WOW! I tried to shun the idea of what could have happen if the axle would have broken with my family and me driving that car while on vacation. Even though, the problem was fixed the same day, I am now worried about what new problem will arise. I no longer enjoy driving this car in fear of what other unknown defect will surface. On the same day the car was being repaired, I spoke with the Sales Manager (Ryan **) about my issues, explaining the entire situation. He seemed concerned about my frustration and even said he would confer with the Service Manager (Mark) about getting me into a different car. After, I asked if that was an option. No promise was guaranteed. As I returned to pick up the Rogue I requested to speak with Ryan **, he was unavailable, but Ryan ** was. So, I explained to situation again and again talking about getting a different car. He said he would look into it. This was around 3:30 pm. After waiting around for about two hours a salesman name Mark approached me and asked if I was being helped. I told him I was waiting on Ryan **. Mark went to the counter where Ryan ** was, talked to him a little and came back over and said who is helping you again? Then Pat, the salesman who sold me the car came over and asked me was my car still being repaired? No, I replied. Now getting angry because, not only was I forgotten about, no one seemed to know what Im talking about. I explained my situation once again.After 3 hours I was finally called over to the counter where now both Ryans are. Theyre telling me that: (1.) the axle wasnt cracked. The problem was with the ball bearings, but I have an invoice explaining the issue was the right front drive shaft. (2.) I can get into another certified car, a 2012 Morano that is going to cost me $645 a month with a $4000 down payment. I left the dealership very confused and upset. I just want to express how disappointed and frustrated I am with this whole process, from the issues with the car to the poor customer service. Now I see why they wouldnt show me any other car. I will never purchase another nor, will I recommend any of my family, friends or co-workers to purchase a Nissan Certified Car. I am also filing a consumer complaint with the Attorney General office in my state.

Amazing when you trust in a brand new car and a reputable name. 3 months ago, we purchased a brand new Nissan Rogue loaded with all the goodies. Then what we thought was a minor Bluetooth/phone problem began. When the person on the other end of the phone talks to the driver (or synced passenger) a nice high pitched whine comes across the phone. This is not heard by the driver connected to the Rogue, this is heard by everyone talking to the driver. A very annoying problem that you would think the dealer and manufacturer would repair or replace. Not, not, not. The normal answers by the dealer - manufacturers problem so start a case. Started a case and Nissan denies the case.Everyone says this has happened before and the engineers are hard at work. WOW So my advice to consumers is to be careful with purchasing a NISSAN vehicle and if you do, check out the hands free phone from both ends. If you hear a high pitched whine - run away. Very sad that this company does not stand behind their products. +$30,000 NEW CAR WITH NO SUPPORT!!!

It has got a worst service centers. They never take care of the car at all... The cost is soo much. They never work for that.. Nissan has got good cars but a worst service centers.. They dont have any responsibility at all... They are worst.

I own a Nissan Juke MY 2013, mileage of 67,000 km, ever since I purchased the car and I am complaining that it is not giving the full power even when I press on the pedal. I have missed the service for 10.000 km back in 2015 and when I visited them in December 2016 I asked them to do the major service and repair whatever is in the car. Everything went smooth, no issues in the car and I took it back. On July 19th 2016 I took the car there for a quick service and complained about the same issue. (Car doesnt give full power.) They got back to me with the fact that the CVT assembly have an internal defect and that my warranty will not cover it because of the missed service.I work for one of the biggest automotive companies as a Warranty specialist in the middle east office which means I know my rights and the customers right. This of course raised many questions: When I bought the car from Al Rostamani I was informed that the car comes with 5 years warranty / 100 km. Apparently the car comes with 3 years only and the other two years are insurance warranty. (Dubai insurance.) I did NOT receive or signed any legal; document which shows me the terms and conditions of this insurance warranty, only the terms and conditions in the service booklet which obviously doesnt say: Your warranty will be void if you missed a service.I asked the service advisor in Dubai: Did it fail due to low amount of transmission oil? NO. Did you find any metal particles in the transmission oil or the oil was burned? NO. And since they cannot disassemble the transmission, then how did they know that it was misused!!! The middle east office offered 75% coverage on the repair. And I do appreciate it but: legally speaking, is it fair to charge the customer for a product defect, the missed service have no direct impact on the damage, if it did then it would fail in December when I got the car there for a full check. I am completely disappointed in how they are marketing for these 5 years warranty just to increase their sales. I am definitely raising this to the consumer protection, as soon as I receive an official letter from the dealer in Dubai and Nissan middle east providing me with the T&C of my warranty and a valid reason on why the repair is not covered.

Music and satnav repeatedly keep freezing and als system reboot - I have noticed over the last few months my juke sound and navigation console has been doing the above quite frequently and this is very annoying. I have not added any aux items and was hoping Nissan would have come out with a patch / updated software to fix this glitch, but although there are literally in the hundreds on media including social media, Nissan have not mentioned this or say they have got a patch or even working on it, pray tell me why.

I have experienced multiple major issues that required me to repair my car at a huge expense. These are issues that car owners should not experience during the timeframes that I have owned my vehicle. They have caused an extreme amount of stress and required a large amount of time to fix. I purchased my car new, direct from the Nissan dealer.Some of the issues I have experience is as follows. Right when I was leaving for the airport for my honeymoon, the key would not turn in the ignition and the car would not turn on. I almost missed my flight to the airport. Later, after major diagnosis, it turns out the pins in the ignition moved, which would not allow the key to turn. One entire summer, the engine temperature gauge would shoot up after I drove my car for 15 minutes. My engine would constantly overheat, the A/C would turn off, and I would have to pull over to cool my engine down. It turns out the radiator was malfunctioning, which was a very difficult problem to diagnose and required multiple assessments.My newest problem is that my key no longer works and Nissan wants to charge me $500 to get new keys because they have worn out. I contacted Nissan, asking for financial assistance because I believe that keys should last the lifetime of the vehicle. Nissan told me that because my car is outside of warranty, they are not legally obligated to help me. This shows me that Nissan does not care about its customers at all. For an issue like this, Nissan should fix a key outside of warranty. I have only owned my car for 6 years. I am no longer a loyal Nissan customer and will be purchasing my next car from another company. My dad has been trying to tell me to sell my car and I think he is right. I have had enough.

Planning to travel to Illinois, planning to buy a new Pathfinder in Chicago then drive the Pathfinder to New York State then drive back to my home in Utah. I looked online, found the vehicle and price, called the Chicago dealer to buy. SHOCK SHOCK SHOCK. They told me the online sales price is not for Utah residents, and I have to pay the sale price for Utah residents (we are not talking about taxes and registration), we are talking about the cost of the car. He said; Nissan assigns individual prices to each State, each State has its own price for the SAME vehicle. Same vehicle, different costs for each State.Inquiring, Is it the costs associated in shipping?, he said no. Is the individual charges from that State?, no. What is it? He said, It is the Nissan Marketing. He then said Utah residents pay $2800 more for the same vehicle so he would charge (overcharge) me $2800 more. I called 2 other dealers in Illinois to verify that Nissan charges Utah residents a higher cost for the same vehicle. I am now looking at other brands of vehicles, saddened by Nissan marketing. After several new Nissan vehicles over the past 20 years, I am leaving Nissan, due to Nissan Marketing. Utah Nissan dealers lost (future sales), so did the Illinois dealers (today). Online buying of vehicles opened my eyes. [To Nissans credit, he said it protects dealers in the State you reside in and takes that competition out between States]. Bye Bye Nissan. That is called price fixing.

2012 Nissan Versa with just over 81,000 miles. Took it to a local shop and they said the transmission is toast. Local dealer charged 0 dollars to analyze and realize the transmission is no good. Since the repair of $4.0K will cost more than the value of the car, Im going to junk it and try to get as much money back on the $16K that I paid. I cant believe that a car that is not even 5 years old has a transmission failure! Now that I have done some online research, I am seeing that this is a rather common event for the 2012 Nissan Versa. So why is Nissan not stepping up to the plate and doing something about this? I will never buy a Nissan again and will tell everyone I know about this issue and how Nissan DID NOT back their product.

Ownership of a Nissan is synonymous with dissatisfaction. On March 25, 2019, I purchased a new Nissan Frontier from Jenkins Nissan, Leesburg, FL. After 30 months of ownership and only 14,058 miles, it had an obvious manufacturing defect. Namely, the paint started peeling off at nearly every weld spots on the fenders and the bed rail of the vehicle. They did determine that this is a “warranty issue.” On August 11, 2021, Jenkins Nissan Leesburg, Florida service personnel told me the peeling was indeed caused by the weld spots, but they did nothing except tell me to take the Nissan Frontier to Reed Nissan Clermont, Florida because they (Jenkins Nissan) didnt have a body shop. I contacted Nissan Customer Services on August 15, 2021 to determine where I should take the vehicle to fix the manufacturing defect.On August 24, 2021, I was finally contacted by *** from Nissan Customer Services and she told me to take it to any Nissan Dealer to file the report to the Warranty Department for this region. On August 31, 2021, I had an appointment with Reed Nissan Clermont, Florida. Reed Nissan Clermont sent me to Reed Nissan Orlando because they didnt have a body shop either. On September 7, 2021, I had an appointment with Reed Nissan Orlando, Florida. They inspected my car, took pictures and told me that they were filing a report and that I would hear something that day, fact is their words were, you should hear something within an hour. That hear something within an hour comment has now turned into several weeks.Finally on their advice on October 7, 2021, I took my Nissan Frontier to Reed Nissan Orlando to get it repaired. Only, that didn’t happen because Reed Nissan failed to file the claim. After much pressure from me, Reed Nissan filed the report. Finally, on October 29, 2021 the Nissan Frontier was repaired. It took 79 (seventy nine) days from the time of my complaint to get the vehicle fixed., I believe the Nissan Frontier is a very competitive vehicle but the three Nissan dealer’s LACK knowledge of filing a warranty issue claim is unacceptable. Had this been an engine failure or a transmission failure, I would have been without the vehicle for 79 days or 11 days shy of three months.

I bought my 2015 Versa - not happy. They screw me with warranties and the car is just the basic. When I fought them to cancel them I still owed a lot for this car. Not worth it... so dont buy this car... Then I got hit from the back and front within 4 month of getting my car so I decided to take in the dealer collision shop here in Katy TX Mossy Nissan. I had a bad experience. They did not do a good job. Never take your car in this shop. Everything was bad. For them to be a dealer they should have better bodyman and painters. How we found out? I got hit again so they had to take the bumper off and found the bumper had glue to hold it on. What kind of ** was that so people please check the work. I will never take it in the dealer or buy another Nissan cars. And the people there are so rude. When they did the problem they dont want to talk to you, so dont go to Mossy Nissan Collision in Katy TX. They do poor quality work. They need to fire all who do ** work. And also the manager that lets these car pass, his name is Matt ** # 281 496 2200.

My SUV was diagnosed with a manufacturing defective transmission and now has issues with the transmission cooler pipes splitting causing cross contamination between the radiator coolant & transmission fluid. Which resulted in a failure to the automatic transmission. The cross contamination had to have a new transmission, transmission cooler hoses & radiator replaced. I called Nissan Corp and they are refusing to take responsibility. I told them that they are putting families in a dangerous situation. I also explained to them when I purchased my vehicle they were well aware of the situation but concealed that information from me and I let them know that I was pregnant at the time with our 4th child and needed the 3rd row thats why we traded, so I did not appreciate that information being concealed from me and putting my children in a unsafe vehicle. Nissan has caused me to almost wreck 3 times.This has caused so much stress on me and my family. I have reached out to Nissan Corp several times with they refused to fix it or return it and give me my money back. And also I delivered my baby 10 days later after I purchased the Pathfinder and the Pathfinder had about 70,000 miles on it already so the transmission could had easily went out at any time since it had known problems that were concealed from me and caused a very dangerous situation for me and my baby because when I bought the vehicle they concealed the information knowing that it could happen at any time and refused to let me know even though my husband and I both asked if anything was wrong with the vehicle and they told us no they check the vehicles before they sell them by their mechanics. Something needs to be done before someone gets killed. My Pathfinder only has 123,000 miles on it.

Aug of 2012, I returned a used Nissan Altima that was running terribly to Planet Nissan located in Las Vegas, NV, after having purchased it under 1 year prior. The sales ** thought it would be best to do a trade, the Altima for the Maxima. During the transaction Planet Nissans employee (**) added the best warranty that Nissan sales to my contract. He was slick, he had me sign my original contract that had a smaller warranty but claimed there were errors and printed a second contract with the added hidden PLUS Warranty.Unknowing I signed the contract, but when I noticed, I made several complaints to Planet Nissan, Nissan Financial and Consumer Affairs. I was at a local 24 Hour Fitness jacuzzi venting to a stranger about the treatment I had been receiving. Turns out he was Planet Nissans General Manager. Who also refused to touch this matter. I had no luck resolving this matter therefore I decided to shut up about it. After all it is the best warranty a person could have right? No! Recently, my engine crashed in this 2012 Nissan Maxima at 56k miles. I immediately took the vehicle back to Planet Nissan and within a week I was told that the my Manufacturer Warranty and the Extended Plus Warranty would NOT cover the damaged engine.Why? They claimed there was sludge in the engine which Voids the Warranty Agreement immediately. I was asked by the Service Manager ** and the Sales Manager ** to provide proof of oil changed for 2014. I successfully retrieved the documentation from my credit card company to prove that I have kept up with the maintenance on the vehicle. Response: DENIED. This is the easiest Scam you can pull on a working woman like myself as my only fault here was purchasing a Nissan to begin with.I contacted consumer affairs, a representative called me to discuss this matter however, his entire conversation was No, No, No, we cannot help you. Leaving me without any options and refusing to accept my proof of maintenance on the vehicle. So, I asked him to please investigate this case and consider allowing me the opportunity to have a second opinion as I felt that Planet Nissan was jumping the gun here. Apparently they logged it in Nissans system prohibiting me from EVER having the engine fixed under either the manufacturer warranty or the extended plus warranty.The consumer affairs agent made it real clear to me that no matter where I go in America. The engine will Not Ever be covered, therefore there was nothing Nissan could do nor did he care to take a look at any evidence I had to support the previous maintenance on the vehicle. He made it real clear that he was supportive of Planet Nissans decision without any proof therefore, I was on my own. I took the vehicle to United Nissan in Las Vegas for a second opinion as the Check Engine light is generating these codes: CYL 4 Misfire, CYL 6 Misfire, TW Catalyst System B1, and TW Catalyst System B2. Within 24 hours I received a call back from the service agent ** who explained that the claim was DENIED. He explained that although the technician saw no sludge in the engine that Planet Nissan had reported such and therefore the claim was DENIED. I explained that I needed a second opinion as my car received maintenance regularly and I had proof. He explained that he could not help me and asked me to return the rental car as soon as possible.A day after returning the rental car I realized that I had left my duffel bag full of personal belongings in the trunk and a handicap placard in the rental car provided to me while the Maxima was in Service. Immediately I contacted United Nissan and was told to come and pick up my belongings that they had retrieved it from the rental vehicle. Today March 19, 2015 I went to United Nissan to retrieve my belongings, it was explained to me by ** that it will cost me a total of 12K to replace the engine in the Maxima, My handicapped placard was stolen and my duffel bag of belongings was ramshacked. Im so disappointed in my treatment at Nissan, overall Im disgusted. I dont even expect a resolution from here. Im stuck with a 2012 Nissan Maxima with a bad engine and a $700 car payment. This is pitiful.

I have three case numbers for the same issue with Nissan USA (**). All of my correspondence should be included with each case number. The attached comment below was my last comment back to Nissan USA. I have offered to take part of the responsibility of the repair and pay the labor. I paid to have parts replaced that were in good working order. (Both catalyst) due to a known defect in the manifold upper tubing 2004/2007. The vehicle was passing DEQ every time I had tags renewed, which, I had done in November of 2014. I have no way of knowing when the manifolds cracked. If a notice had been sent out I would have taken my Armada in to be checked. The cracks were very small and in the same place on both of the old manifolds. The dealer was obviously aware of the issue. The service manager told me when he showed me the old manifolds, Nissan corrected the issue by adding a weld to the manifold to prevent it from cracking. I hope this can be taken to another level of review.This is my 4th Nissan and will probably be my last. If Nissan was truly interested in keeping customers for life they would at least cover the parts due to the nature of the issue. Had a notification been sent out in regard to the issue I would have taken the vehicle in to be repaired. Nissan basically covered their butt by extending the warranty and not notifying their customers of the issue --- WRONG --- this issue needs to go to a level above whoever is reviewing my case. I will pursue my case with the Consumer Protection Agency.