Since November I have been to the dealership 8 times. The last time, they kept my car for almost a month. My vehicle is still bucking and sliding all over the road. I have a 2012 rogue. My folder is 2 inches thick listing the repairs they supposedly did on my vehicle including a new transmission. I do not feel safe. I dont know what to do. I picked it up Friday, January 2 after dropping it off to them on December 2nd and today it started doing it again on my way to work. Someone please help me. I am a single mother and dont want to hit ice or snow when my car does this because I lose all control of my vehicle and would be involved in an accident. Someone please point me in the right direction or the right Nissan garage. It has primarily been at Lia Nissan of Saratoga and was once looked at Destination Nissan. Thank you.

The Nissan Dealership in Greenville, NC sold me a used vehicle as is due to minor cosmetic defects (driver side mirror has plastic damage). The vehicle was bought on a Friday and the vehicle went into limp mode on a Monday. The vehicle was then driven to the Nissan dealership with the promise of a call the very next day or by the latest, Wednesday. No call was ever received. Wednesday evening I personally called the dealership but was told they were unable to locate the vehicle and would call me back in 20 minutes. No call was ever received.The next day, I called the dealership again and the person on the phone claimed that they believed they had just sold the vehicle I had just purchased and that they would call me back in 15 minutes when they had more information. Again, no call was received. Finally, Friday, I called again and they had found the vehicle. The car was immediately picked up and taken to a different dealership.This new dealership pulled the freeze frame data and was able to locate when/how long the check engine light had been on and that it had been repeatedly reset to clear the error. Issues replaced since purchase: replaced cylinders, replaced shock. Issues detected since purchase: broken tire pressure sensor, exhaust system detached from catalytic converter, in need of a new engine due to timing belt. Will absolutely NEVER buy from Nissan again. They were pushy on the sale and lacked any decency/communication after the purchase.

2013 Nissan Altima, 3.5S VIN#**. Issue: The readout for the heat and AC located on the center dash console constantly will go blank. Everything is still operational but, blindly, due to the screen being blank. Ive had the car in to Grubbs Nissan for this issue several times. On one occasion I drove in as it was going off and on and had a service tech drive around with me. She videoed it on her phone. I was told the part was ordered and almost two months later called in to have it replaced. Within the same week of having it replaced the same issue began again. I drove in and told my service guy who was there but off duty. He went and scheduled an apt for the following Monday but neglected to put down what the issue was so, when I took it in on Monday I also told a different service guy about another issue I was having with the radio. The radio is the only issue they touched. The excuse I get is, Our service department could not get the issue to reproduce. For the full month of December 2014 I recorded date, time, weather when this issue was repeated. I also have a video of it. This is NOT acceptable and I want it fixed!!Date, Time, Weather. 12/3/2014 2:30 PM, humid. 12/5/2014 7:55 AM, humid. 12/10/2014 7:56 AM, rainy/humid. Goes off after the 4th wipe of the wipers. Turn off the wipers and it pops back on. 12/14/2014 1:02 PM, rainy. Goes off after the 4th wipe of the wipers. Turn off the wipers and it pops back on. 12/17/2014 8:49 AM, rainy. Goes off after the 4th wipe of the wipers. Turn off the wipers and it pops back on. 12/18/2018 9:21 AM, rainy. Goes off after the 4th wipe of the wipers. Turn off the wipers and it pops back on. 12/18/2014 4:56 PM, rainy. Started car and no readout visible. 12/19/2014 8:33 AM, rainy. 12/21/2014 3:00 PM, 12/22/2014 8:30 AM, 12/23/2014 8:57 AM Rainy, 12/24/2014 4:50 PM, sunny Temperature was 51 degrees. 12/27/2014 8:30 AM, sunny temperature was 36 degrees. 1/4/2015 4:30 PM, sunny. 1/6/2015 8:30 AM, sunny temperature was 33 degrees.

I purchased my new Nissan in 2001. I bought it outright from a dealer in NJ. I have had several major problems with this truck since I purchased it. The first was the gas tank rusting and emitting fumes in the cab. Every time I filled the tank the smell was terrible inside and outside the cab. I contacted Nissan several times and they refuse to do anything at all. This cost over a $1000.00 dollars. A year later my oil pan rusted badly and was ready to fail and I had that replaced. That cost $900.00. My electric blue paint started peeling on the side of the truck for no reason at all and continues peeling. If I choose to have it repainted that will probably be $2000.00. I wont ever purchase another Nissan and I encourage anyone who is thinking of buying one, DONT!! You will be very disappointed. They dont care about their product or customer service. In two words, they suck!!!

I purchased a 2009 Nissan Rogue, new. I have owned this car for 10 years, and have paid through the nose for control arms and wheel bearings. August 4th 2015 my transmission overheated on the 400, kicked into safe mode from Cruise control and almost got us run over by a transport. It was repaired with an accessory oil cooler by Nissan two weeks later. Same thing happened 2 days ago on a trip back from Lemington. I have under the 200,000 km, but am 1 month over my warranty. So, I have been in talks with Nissans customer care department. My warranty was up July 30th. The band aid fix for my transmission on August 5th 2016 has failed 1 month after the warranty was up...imagine that. It was a pretty car. Its pretty worthless now. Seriously think over your purchases....I now have no trade value.

I came in to speak with someone about the paint peeling off my car. My car is a 2003 Nissan Sentra. I was told my complaint was denied due to it being 7 years old. Roof and trunk are peeling off. Car is well maintained, waxed 2 times a year. I feel that Nissan should at least fix this problem. This is my first new car, and I am disgusted with the way it know looks. I have been told by several body shops that this is a manufacture defect. Please think about this, Im ready to call turn to ten, Susan **. I dont come down to this, but I will. Thank You.

I bought the car on January 20, 2013 from Woodland Hill Nissan. I asked the sales person and said I wanted one color and black interior. He said, “Ok, we have.” Then I said ok. After all the paper work was done, he then said, “Actually, we have silver.” At that time, we have been waiting more than 6 hours so I was tired and my kids were hungry. I just needed to get out of there so I don’t’ want to say anything .One week after I got the car, the car started giving me problems while Im driving the car shaking so I called them. They told me to bring the car in - I did that. Three weeks later, the same thing happened so I called 1-800 Nissan1. They asked me what happened, and I told them everything. Then the lady spoke to the service manager, and he told her to tell me to take the car in, and I did that. Two days after I picked up my car, the same problem occurred so I called 1-800Nissan1 again and they said there is nothing they can do because they cant find what’s wrong with the car. I was so mad. How can they just say that? Then 2 or 3 weeks later, I got an email from the service manager and he told me that they found out whats wrong with the car. I made an appointment to take the car for a fix again (3 times already). Then after that, the car got worse and I emailed the manager, but until today, no answer. You know, this not my first time at buying a car, but it’s my first time buying a Nissan and I dont think I would not go back to Nissan for a second mistake. Im just hoping they can do something about it before I take an action.

In May 2014 I purchased a used 2010 Nissan Frontier pickup truck from Lynnes Nissan west in Stanhope N.J. They talked me into purchasing a bumper to bumper warranty. In May 2015 the airbag light came on, and I took to them for repair, they wanted $125 to diagnose the problem. It was told to me then that there is no such warranty and airbags arent covered. I called corporate headquarters in Tennessee and expressed a safety concern about it and was told by them upon reviewing my case there is nothing they would do for me. I took the vehicle to another Nissan dealer and had to pay $1242 for a new air bag due to a short. I tried to explain to Nissan that this is a safety issue and a defect in the vehicle and should be repaired at no cost to me, but they don t care about their customers safety or any defects after sale is made. This was the first and last Nissan I will ever buy. This company should be held liable for all safety defects without question.

Nissan received full payoff amount of my Rogue. It was sent express mail and received on May 3rd, 2012. Nissan lost my check and, as a result, I made 8 calls regarding this matter to no avail. Each time I explained the situation and, each time, I was told the matter would be handled and I would be called. Finally, after no calls from Nissan regarding the $21,314.57 lost check, I called on June 28th to no satisfaction and to be told I would have to pay a fee. This was certainly very irritating and very poor customer service. This was all unnecessary and the matter should have been handled properly by one individual.

The airbag light is blinking. I spent $80 for them to tell me that its a bad harness kit b1182 and that it will cost over $300.00 to fix. I have read that this is a known issue, but a recall is not being created.

I bought a 2012 Nissan Murano 7 month ago and the last 5 month its been sitting in the driveway. The cvt transmission has went bye bye at 120 thousands km so I call Nissan Canada. Gave my vin number only to find out that there was an extended warranty bought and paid for already for that Vin/. My 2012 Nissan Murano. But heres the thing. They got the money already for the warranty but was up to them to let the dealership who I bought it from that there was an extended warranty on this vin and was to be transferred to the new owner within 30 days of purchase which they had failed to do so you went on to have camvac do an arbitration and Nissan sent a legal representation and at the end of it all Nissan could care less about their consumers at all and come good and honor the warranty that they already made the money on and fix my vehicle for me. So now Im stuck with a truck that dont run and a loan that I have to pay for 18 thousand and have nowhere to turn. Im a single father thats been raising my 2 girls for the past 7 years alone. I work my butt off to afford to drive and pay for the car and raised my girls and Nissan has all the money in the world and cant do anything or dont even care. So what Im saying is if anyone reads this think twice before you buy any Nissan car or truck. They really dont care about the consumer at all and the transmission on these vehicle are garbage and if you research them you will see all the problems on them cvt transmission. I just dont want anyone else to have to suffer the way I have and for through this. Thank you.

The reason that I am sending this is because I am very unhappy with the customer that I receive from your location. I had an appointment this morning at 8:30am due to my fan making a noise when I cut the heat on. My car also hesitates sometimes when driving so I was having that checked as well. My boyfriend brought my car to the appointment this morning. He was advised that the blow motor was not covered under the warranty and it will be $59.99 to look at this and an additional $99.95 if the hesitation wasnt my transmission. At this point the service manager Mike gets on the phone with poor customer service and had a major attitude. He states that the blow motor is under warranty but I needed a filter that is recommended every 15,000 miles. Thats fine we got it taken care of. My concerns after they repaired it they left all of the leaves and sticks all over my floor in my car when they repaired this. I am very disappointed in the lack of professionalism and customer service I receive. Not even a year ago I came in because I had a humming noise in my car. When I came in and advised the young lady she was very nasty and rude and told me my warranty was up and I never complained about the noise before (I think her name was Brooke). I get an appointment for the following Monday and sure enough it was my wheel bearing and it was still under warranty. I just feel I receive terrible customer service from this location and it makes me want to go somewhere else. I come here because my job is nearby. I just want a little more empathy and customer service when I come to this location. That is all I am asking. Thank you and have a great day!

We purchased a Nissan Titan in MD and then moved 3 months later to Nevada. I landed a job that needed me to have tags title and insurance through Nevada immediately, otherwise, I could not work for them. I had to contact Nissan for a temporary lien release to transfer my name and my mother-in-laws name to a Nevada title and have NMAC put right back on as the lien holder. All they had to do was fax it to me, giving DMV in LV, Nevada permission to transfer that information to a new title for this state so I could go back to work and survive. I now have missed 2 weeks because they have to have all these supposedly different departments approve it, but I am on the loan and my payments are made, and now, they send me a paper that will not do and say I have to wait another 2 weeks to a month. They have 2 more days to get it to me via fax (which is not hard to do), otherwise, I lose my job. If that happens, I will take them to court for loss of wages and anything else I am entitled too. This is ridiculous! They are more than willing to take your money and have you sign your life away, but when you need just a simple piece of paper stating what is yours or what youre paying for or Lord even to follow the law, you have to go through a mini war to get it. Also, do not try to contact anyone there on a daily basis because you will be harassed by certain representative at their answering center. It took me 11 calls in 1.5 hours to get in touch with the person helping me at her extension no less, and then, I was told that it was my fault that its taking so long and that I should have informed them sooner that I needed it when in fact, I informed them within 5 minutes of finding out what I needed. You can bet your bottom dollar that if it were them being faced with losing their job due to something I didnt do, they would be after me like a bat out of hell. Someone, please make this corporation do what they say when they say it and when we need it. I feel for anyone who finances through them. If your life is hassle free now, it will not be, after dealing with them in my opinion. For just a temporary lien release, giving a government company (DMV) permission to do their job and for me to follow the law, it takes 5 minutes. Thats all to fax. What is there issue? Oh, and I was told that this is a special request, something they do not do. Yeah okay.

After I made the complaint, Nissan senior executive has personally respond to my case and guide to the sales representative to make the fair compensation to me, Im happy with the deal Nissan offering to me and I will accept to take this grey car.

I bought a brand new 2014 Nissan Sentra in 2014. Right off the lot with a brand new 2014 Murano to go with it. Well 20k miles later the gears arent shifting. My fiancé drives it less than a mile to work and back Mon-Fri and thats all. We drive the Murano more than anything. My mind is blown that I am being told that it needs a new transmission. SERIOUSLY not even 4 years of driving it and just hitting 20k and I basically need a whole new car. I still owe $15k on top of it all. Man they really saw us coming. Walked in ready to give birth wanting 2 fresh new safe vehicles for our baby and thats what we are sold. I will never recommend Nissan to anyone I know. I tell everyone the worst of it to make sure they arent being taken advantage of either. I am sickened by this dealership and anyone who has the heart to sell an unsafe vehicle to anyone walking through their doors. Reason of review: Damaged or defective. Monetary Loss: $15000. Preferred solution: Price reduction.

I had to have my 2009 370Z towed to the dealership twice. The dealership did not know the cause and the car just started after some testing. They released the car not knowing if it would do it again. 1-2 weeks later, on a Monday morning, the car did not start after my appointment with a client. The dealership, after weeks of review, could not test out or get the car started. In the meantime, I am working with a gal at consumer affairs. I told her what happened, and a week she called back stating they are not accepting the claim as if it were an owner maintenance issue and 3 months out of warranty. As we found, it was an electrical something in the steering column locking the car down as if it were being stolen. This is certainly not an owner maintenance issue and the car was only at about 32,000 miles. This little bit of time did not affect the outcome and certainly not the mileage. The problem is Nissan did not want to stand behind a known problem in other vehicles with the similar theft deterrent systems, but also because of the cost of replacing the whole steering columns - $1,200 plus. Welcome to my first Nissan experience. I will not buy another.

Im on my second leased vehicle from Nissan, and until today, I have never had an issue with the vehicle and/or Nissan Motor Acceptance Corporation (NMAC). Last year, I decided to take a job out of state, and I brought the vehicle with me on a trailer. I called Nissan and informed of them my change of address as soon as I has settled in, so that the correct taxes were included on my monthly bill and any correspondence would be forwarded to my new address. I also inquired about early termination penalties since I knew I would be getting a company vehicle in 2016. I drove my Nissan for a few months, until my company car was available, and then it just sat in my garage. A couple of months after that, I decided I didnt want to keep paying insurance for a vehicle that I wasnt using, so I called NMAC and spoke to an agent about my options. This was sometime in February or March 2016 and my lease isnt up until December 2016. I was told by an agent (whose name I didnt write down) that I could return the vehicle after inspection and continue to make my automatic monthly payments until the end of my lease agreement. She arranged for AIM to come inspect the vehicle at my home and gave me instructions for the dealership. She was actually very helpful. Shortly after my inspection, I returned the vehicle to a nearby dealership and continued to make my monthly payments. However, on July 5, I received a letter from NMAC requesting the remaining balance on my account by July 16. I called the NMAC customer service number and was told by another agent that once I returned the vehicle to the dealership, my account was closed and my automatic payments were stopped. I offered to pay the 3 months of missed payments due to the oversight, and reinstate my automatic payments until the end of my lease agreement in December, but this apparently is not an option. The only option now is pay the remaining balance owed by July 16. If I do not make a payment by then (today is July 25), my account will be sent to collections. Had I known about this policy, believe me, I would not have returned my vehicle in April. I was provided incorrect information by the agent I spoke to in February or March of this year, and I am not being penalized for it. I didnt receive a letter informing me of the situation, prior to this one, because the letters were being sent to my old home address. However, my cell phone number (primary number on my account) has never changed. In the 5 years I have been leasing a vehicle from Nissan, I have never missed a payment, and now I am going to be sent to collections for trying to do the responsible thing. This is not how you treat a loyal customer. I find it ridiculous that a company would rather pay a collection agency to set up a monthly payment schedule with their customer, than work with them in the first place to come to an understanding. All I want to do is keep paying my bill responsibly, as I have been for the last 5 years I have leased a vehicle with Nissan. NMACs intransigent attitude is not good customer service. I for one, will never buy or lease a vehicle from Nissan again.

I received a notification of a recall of my Nissan Versa and told to rent a car from Enterprise. I only carry liability on my Versa, its not in great shape. Was told by Nissan I would have to cover comprehensive insurance on rental. The date for replacing airbag is May 2018. I live on disability and cannot add this into my budget. I chose to rescind the service and take my chances. I adore Nissan products and am disappointed by this.

On August 5th I wrote a review concerning my tires on the 2014 Nissan Altima with only 11000 miles on the tires. The follow-up review is that I notified Nissan company about this problem and in turn they reimbursed me the amount of the new tires that I bought. I informed them that they needed to drop the continental Tires from their new cars because of the safety issues concerning them. Because of this decision from Nissan to reimburse me for my new tires I was continue to be a loyal Nissan customer although will never buy another car with a Continental tire on it.

I contacted Nissan customer care. I currently own a 2013 Xterra Pro4x with 66,000 miles. I have driven manuals for 30 years. First clutch burned out 35,400. Second clutch was looked at in a dealership service at 63,000 miles. Was told clutch looked perfect, drove perfect. Had a smell coming from the clutch. 3,000 miles later driving at 60 mph in 5th gear, the clutch blew up. Sounded like an explosion followed by sounds of metal fragments rolling around inside. Nissan required a dealership to look at it. Their conclusion is the driver error caused the clutch failure.Ive never had to replace a clutch before 90/100k. Ive heard from other with the Xterra and Frontiers of this exact same problem happening. Now Im hearing if the transmissions going out at 76,000 miles. They are wanting $2700 to replace a clutch that is sure to fail again. Something is causing these clutches and transmissions to fail. So many mechanics and friends are telling me to get rid of the car ASAP. Lesson learned do not buy Nissan. Nissan does not stand behind their product.

I ask to add my wife to the account, they tell me I have to fill a new paperwork and pay over 200.00 and the process take 2 to 3 weeks. Thats is the only option they have, take it or leave, basically. Also they charge an extra 12.00, if you pay with a credit card. In the future I dont use anymore this company or any Nissan product.

The national corporate Nissan office surprised me with their response. I had called simply to vent about my treatment at Pohanka Nissan in Fredericksburg, VA. I did not expect them to actually stand behind their product. They listened politely to me and said they would review the problems and get back to me.They called me daily with updates and totally resolved it within a week by compensating me 100% of the transmission replacement. They were amazing as I never expected this response.The only reason that I did not change their rating to 5-stars was the horrible treatment by their Fredericksburg, VA dealership, Pohanka. They were rude and incompetent. For examples on Pohanka, they deceitfully tried to sell my wife higher grade oil changes than recommended by the manufacturer. Just this week, I had to repair a vacuum hose that my Goodyear mechanic said almost certainly resulted from poor installation of the transmission last month by Pohanka.The Pohanka Service Representative actually blamed me for the failure of the $3,800 transmission - you can only guess how that went over with me.I have dealt with many Nissan dealerships and have been very pleased with all but Pohanka.The obvious solution is to continue to buy Nissan products but not from Pohanka. Nor would I recommend that anyone services their car with Pohanka. Again, I was not happy about the transmission but the National Corporate Nissan office was amazing in resolving the problem to our satisfaction. They won me back big time with their incredible response to back up their product with a long term customer.

I leased a 2016 Nissan Maxima the day after I came back from my deployment training. I had great experience with Nissan of Omaha and had Altima before. Had some issues but they were taken care of before. Based on that, I leased a Maxima. Soon after driving the car, I had issue with the front collision sensor that keeps on showing up on dash. The error read as sensor blocked. Took it to the dealer and was told to take vehicle on side of street and clean the sensor and keep driving. One month later, on a road trip to Kansas had the same issue. Pulled on side of road and front bumper scraped a rock. So took it to dealer and was told that sensor is damaged will be replaced however, I need to take car to body shop and replace the bumper myself before I can ever proceed. Brand new car, 2 months old and has a broken sensor. Since I am on a lease, I cant get out but I will not recommend Nissan to anyone.

We purchased a brand new 2015 Nissan Rogue in September of this year and were experiencing radio issues from the day we left the dealer lot. It came in very static sounding and we thought maybe we were just in an area with poor reception. As we continued to drive the problem continued in various areas. The sound is so bad that we dont even use the radio. Were forced to use the free XM subscription that is almost expired or the CD player. We brought our car into the dealer of purchase and they claimed to have fixed the issue but we still had the same problem. Being that the dealer we purchased from was far from our home, we took it to another dealer. It has been back twice since then and they have not been able to fix it saying that Nissan needs to release a software update and until they do that the problem cannot be fixed. We were given Nissans number to follow up with them and today (11/19/15) I received a call with the regional consumer affairs representative pretty much telling me that they dont have a solution. I asked her what the timeframe is and if they would offer any other answer besides others have been complaining of the same issue and theyre working on it but she kept repeating the same thing. No timeframe, no resolution, theyre working on it. I even asked if they would cover the satellite radio until the software update comes out to fix the problem and she said they would not. So now if I want to listen to anything besides a CD, Id have to take out more money to pay for the subscription. I completely understand that this isnt a mechanical or safety issue but when consumers are spending thousands of dollars on a brand new item that is warranted to work in a specific manner and the company is not standing behind their customer service, this is absolutely outrageous. I have never heard of something like this before. I paid for a brand new, fully functioning car and that is not what I received. Nissan should be truly ashamed at themselves for selling products like this and not even offering a resolution in the meantime. Horrible quality control, horrible customer service. I will definitely think twice before purchasing another Nissan specifically due to their poor customer service.

I recently purchased a 2018 Nissan Titan XD diesel with the midnight package. Everywhere online Nissan advertises that the midnight package XD comes with a bed liner, floor mats, wheel well flares, and more. The dealership I purchased from was nice when I bought my truck. The next day were complete jerks when I went back to ask for floor mats only. So I called customer service with Nissan and they did not do anything and did not care. Flat out told me I was just out of luck. The truck is a piece of crap. It has no power. It is not a diesel. I do not know how Cummins whatever advertise their name on that piece of junk. Save yourself the hassle. Buy a Dodge or a Ford. Stay away from their junk especially Empire Nissan at Lakewood.

DONT BUY NISSAN SENTRA - I say sentra because thats what I own. Purchased a 2013 sentra and the car haven been back to the dealer more than I have been to the doctor during the same period. Too many problems. As of Aug 16th 2016 less than 34,000K miles: Oil leak steering rack, CVT slips and poor acceleration, Brake noise, Shock replaced below 20k miles, Air bag light - countless, Dead battery - replaced 3 times in 3 years - I tired of telling dealer its not the battery. Stupid! Smelly AC - Like dead animal, Rear bumper color changed... parked in garage all the time... sun isnt a factor. Work from home. DONT BUY.On the issue of dead battery... well I went to two funerals out of the country in July and Sept 2014. Gone for 3-4 days each time. Arrive well guess what? Car didnt start.. In October of the same year went on a cruise Friday got back Monday... wont start. August 12th 2016 went to get an oil change. Got out of the car at the dealer, give the key to the guy at the desk. Ten minutes later he walks inside... Sir do you have a set of keys on you? NO...I just give it to you I repiled. Rep. replied.. The car wont start.Okay... they jumped it... which it started. Did battery test etc... said all is good. Saturday morning it started... just wanted to check. Wife and I decided to go for dinner selected a place... one hour drive away from home. Not just for the food okay - for the drive and spend time together. Well after we got dressed around 6pm ready to go... car wont start. Ok I got a jump and off we go. After 11pm we decide to head home, got to the parking lot car wont start. Finally close to midnight someone give us a jump.. it started and we left for home. Got home without any issues.Next morning 9am sunday... well not even a jump could help it... it was DEAD but I must say it was trying to turn over but it couldnt get there. Lights started flashing, beeping etc... like Christmas. Finally after trying well there wasnt any juice left. I GIVE UP... THERE GOES MY SUNDAY. Called Nissan Monday morning. Customer service said they wont get it towed. I had to pay out of my pocket... that did it. I let loose on the rep. but after apologized to her not her fault... but I was pissed. I told her let a manger called me. They said 24hrs. So 2 days wait... now I used my AAA and towed the vehicle. Battery changed again. Car is running for now. Today I missed the mgr call. I returned the call and left a message....

I purchased a vehicle because I thought it was a sound economical choice and a practical car comparable in functionality to a Toyota or Honda. I was absolutely wrong. Not only do things begin to break and fall apart pre-maturely, but basic maintenance is almost impossible due to the poor construction and parts used on the vehicle. No one, including dealerships carry the parts for this 2012 Nissan Versa. Theres no such thing as being able to buy a new battery from AAA because they wont have it, I cant get the transmission fluid changed because Jiffy Lube cant get to it, I cant get my brakes changed at Firestone because they dont have the random, cheap parts the Versa requires. I didnt buy a car in this price point to be forced to take it to a Nissan dealership for maintenance and have them take a full day or longer to fiddle around with no better information or resources than the next auto mechanics shop.Of course Nissan Corporate heard from me and took no interest in my problems with their product. I just wished they cared more. I put my toddler in that car knowing its not the safest but forced to continue using it until Im presented with an opportunity to be rid of it. I feel like I got duped by Nissans misleading marketing and branding campaign that they are reliable vehicles. It would be nice if Nissan had more integrity. Will never purchase another Nissan or refer them to someone shopping for a car.

Long story short, CVT recall, had judder issues since 50,000 miles. Took car in several times, Dealership states nothing wrong. Check engine light came on around 99,000 miles. Diagnostic test came back with CVT problem. Code wasnt enough evidence so hundreds of dollars later, needed an extensive diagnostic test. Still wasnt enough for Nissan. I had to record my dashboard of the tachometer jumping with the judder. Sent it in and dealership said more proof was needed because I could have been doing it with the gas pedal. While driving I had to now record both my tachometer and speedometer at the same time. Sent it in and woman at dealership never called me for the status so when I called her a week and a half later (of course one of the Reps relays her message as usual because I can never reach her. She never takes my phone calls or calls me back, she tells her reps that shes busy and gives them a message for me). She stated I needed to call Consumer Affairs to open a case so she could send the video in which I already had a case opened which was how she was able to submit the first set of videos in the first place. Apparently many people have this issue and Nissan should not be in business if this is how they treat their customers. I plan to contact NY State Attorney General and the FTC. I paid a lot of money for this used car and had nothing but problems.

There was an issue with the transmission for this vehicle, hood. The hood of the vehicle seemed to appear loose all the time. When I would drive the vehicle the hood seemed as though it had been opened and not closed completely.

Purchased a Nissan Sentra new in 2011. The CVT Transmission has went out at 79000 miles. Nissan extended the warranty on these same transmissions through 2010. Because they were having major issues. Called Nissan and they informed me today that they would not help with the repair of the transmission because so far no one has had issues other than myself. So now I will have to spend $3800.00 to be repaired. But there is an issue concerning the CVT Transmission that has not been fixed for several years. If I had done my homework I would have not purchased any car with this transmission. Read the reviews please dont get stuck like I have.

Nissan quietly extended the warranty for the CVT (transmission) from 5 years/60,000 miles to 10 years/120,000 because of all the problems people are having, everything from shaking to accelerating at stop signs. Its a genuine safety concern. My wifes 2008 Nissan Rogue has the same problem. We took it in for service and they replaced the transmission. However, theyre charging us $2,700 for a new transfer case, a transfer case thats included in the original powertrain warranty that connects to the transmission. The mechanic at Nissan of Bourne in Massachusetts tried to tell me the problem started with the transfer case and not the transmission. I find this hard to believe since Nissan is obviously having issues with the transmission, or else they wouldnt have had to extend the original warranty.There is no reason why Nissan should be charging customers for their own substandard parts. To replace the transmission but not the transfer case which is part of the transmission, is flat-out dishonest. Now well have to spend money we dont have because Nissan wont live up to its own warranty on parts they know are bad. There shouldve been a recall in the first place for safety reasons, but Nissan is trying to mitigate their losses at the expense of their customers. This is not right and it should be addressed.

Never in my life will I return to this dealership (Power Nissan at South Bay) and I advise to be very careful when dealing with the people here. I came into the dealership requesting a Lease Buyout Packet which I was instructed to get from Nissan USA after calling over the phone. So I come in and I was told to wait for **. I waited over 1 hour to only be rushed out of his office, and after declining extended warranty, he literally threw me the purchase order. I couldnt believe the service this man was providing my father and I. I took the purchase order to my credit union to finalize the loan being that I didnt like the customer service given to me there at the dealership. The credit union mailed Power Nissan South Bay the check. I figured we were done and the loan was paid off. Well I was wrong. The same rude unprofessional man by the name of ** called my father and basically threatened him with returning the check back to the credit union if he didnt go in the dealership right there and then to sign the paper work for the extended warranty. My father told him “I don’t speak English.” He then told my father “You’re in America, not Mexico.” My dad couldnt believe his ears. He then called me to tell me what was going on. I then called Power Nissan and requested to speak to ** and then it all went down. This man began to yell and curse me out after I questioned him for harassing my father. He stated that we better go in there ASAP or else. I then asked to speak to his manager and he stated “I am the manager. I’m the senior manager and I don’t have time for you. Go somewhere else” and hung up on me. I called him back and told him Id be coming to pick up the check. He then said “Don’t bother its been destroyed.” So now my question is what’s going to happen to my loan. And where did all this come from. Never in my life have I seen or dealt with such an animal. Yes animal, he is not human. A human doesnt treat others this way. I am so disappointed and don’t even want my 2 Nissan vehicles anymore. I will never ever purchase or support a Nissan dealer after this horrific experience. I have reported this incident to Yelp, BBB, Nissan Corporate I want this to be known. You do not have the right to treat customers this way. I don’t know if this was an act of racism or if this man is just plain evil. Just because we are Mexican/Hispanic doesnt give you the right to treat us any less. The manager of Power South Bay is a total jerk - the rudest, meanest, ugliest person Ive ever met. Hope God forgives you.

I bought a 2016 Nissan Maxima on May 10, 2016. Three weeks later I hit a deer with the car. Three months later I am still waiting to have the car fixed. Apparently the problem has been a wire harness that affected the airbags and seatbelts. Nissan is taking their sweet time getting the wire harnesses to Valley Nissan to start with. Now my insurance adjuster told me that Valley Nissan had gotten the wire harnesses for the car two weeks ago and they have not bothered to put them in yet. I am still waiting on Valley Nissan to fix it. I am still three months later waiting for this car to be fixed and daily I get the normal response that Ill be getting the car the next day but never do. I will never ever buy a Nissan product from Valley Nissan nor will I ever buy a Nissan product.

I would not have given a one star had the option been available. This is the second vehicle I have financed through NMAC. I had a horrible experience the first time in 2000 and decided to give it another shot. We purchased a 2012 Altima Coupe in April 2012. I have constantly had to call and argue with the reps simply to get my information. I was told I would receive in the mail documents regarding my payments and account information through NMAC. I never received any of this. It is December and I still have only been able to get info regarding my account by calling myself. No communication whatsoever has ever made it to me through the mail. I have requested it many many times for various reasons and still theres nothing.Also, their online payment system is a complete joke. More often than not, it will not accept my card info and I will have to retry at a later date. This has caused my payments to be late more than once. I also never receive my statement notifications by email that the reps have promised would be sent. Also, my rate on my contract from the dealership shows 0.9% and when I look at my account information through Nissan Finance Manager, it shows a 2.9% rate. I wonder who/when that was authorized.I will never finance through NMAC again, possibly never own another Nissan vehicle.

The salesman troy said my credit wasnt good, only qualified for the Nissan Rogue, I could get refinanced in 3 months to lower my payment. The finance guy ran my credit 15 times without my permission and he wont remove the it by calling the credit bureaus. He had me sign the papers for a lender only to call me a week later and say the deal fell thru. Come back in and resign. When I refused and said I wanted to cancel the deal, he became loud and disgruntled. He said, You cant change your mind and we already sold your vehicle. I tried to refinance 3 months later and was told by the lender they dont do refinance on their loans. Now I am stuck with a high payment.

I came across the mission of your company on your website. Since months I have serious and justified doubts on this mission. Let me explain: My Nissan Trail (1 year old - warranty) that I bought last year in January 2016 in Windhoek, Namibia has been under repair since 27 August 2016 until today (!) after an engine jamming. A long story of promises by the local Nissan dealer has been culminating in a statement by the dealer last Monday, 6 March 2017: We are sorry the engine has no compression and we have to bring it back to repair to the engine workshop. So I am waiting now for more than 7 months for my car with now not any prediction when it is going to be ready. And if it is could Nissan warrant that it is functioning? Engine repair is not standard anymore in Europe, but is overtaxed to customers in Africa. All this questions and more in detail I addressed in a written complaint to Nissan South Africa with not any answer so far. I hope you can address this mismatch between your mission and my experience as soon as possible. A frustrated customer.

The fuel pump went out on my 2011 Nissan Versa. This is really not supposed to happen to a new car. I was out two tows and a nights stay at a hotel. The folks at the Nissan dealership in Victoria, TX were super great to work with and they assured me I would be reimbursed. Flash forward to a month with no return emails or calls from the regional customer service office. Not as much as a single update. My husband is going to contact them now and if that does the trick, there really are no words. I hope that this stereotype is proven so that I get my money, but I hope for Nissans sake it is not as that is obvious discrimination.

Came in to look at vehicles on 5/23/2015 to this dealership. Liked the 2015 Nissan Murano. Traded in our car and purchased the vehicle. Since the purchase (at the time of vehicle delivery) there was a defect with the center console. After 2 service visits and a vehicle in service for a whole day it is clear that Service Department does not know how to fix... No Parts available. Plus why would I buy a car that needs service from the delivery time? After complaints with ** (Dealership General Manager) I was given a $400 service department credit and a replacement Murano (unwind from one and into another.)The 2nd Murano did not have the console issue, but had a drivers door issue... The door would not properly close, would not align to other doors and seemed like the car has either been in a repair or an accident or simply was not assembled correctly. Same thing. Brought the vehicle in for service. 2 days in the body shop the vehicle is returned back with some door adjustments, broken door molding, need new parts, will need car into service again and a 2nd conversation with ** (general manager) is now on a different tone. Essentially he has said that we have helped you out... Cant help you again other than repair, repair and more repair... And thats why there is warranty.Not to mention that both times I have brought in the vehicle for service I did not receive any paperwork as to the vehicle taken to service or what was done to it, or who worked on it. As it stands now I am extremely disappointed with the purchase, with the vehicle, with the dealership and its management. However I do appreciate the sales person ** for his time and assistance with the process. And I doubt anyone should buy a Nissan from this or any other Mossy Nissan dealership so that you will need to take it to service for immediate warranty repairs... Buyers beware. Today is June 25th, 2015. Still waiting for door molding parts (Which are clearly not going to fix the problem anyways, but someone at Nissan or Mossy Nissan decided that the molding is an issue after door adjustment and they want to replace this first) 3 weeks and on just waiting on parts.Should have left the vehicle at the dealership, but they gave me a Nissan Versa with all stickers for sale as a loaner to drive. Contacted Nissan Consumer affairs... Pretty useless experience as well. They are telling me that they are in communication with the dealership and thats it. Still no paperwork provided for any service performed on the vehicle to date. DO NOT BUY VEHICLES FROM MOSSY... This can happen to you. A reputable dealership would not sell a 40k vehicle with defects and let customers repair vehicles. Imagine if you bought a Brand new vehicle and immediately had to take to service. For weeks. This is obviously last time I bought a Nissan and the last time I bought a vehicle from any Mossy Dealerships. This is how a company lost a customer. And none of my friends and family will even consider Nissan or Mossy Nissan.

I purchased my Altima in 2011 from Newburgh Nissan, Harte Auto Group. Boy was I ripped off! I felt that I was bait & switched when it came to the deal and paperwork. Clearly, after I realized that I paid WAY too much for this vehicle, nobody wanted to hear about it. Not the dealership and not Nissan Motor Acceptance Corp. My payment is way too high for what I can afford since DAY 1. NMAC will NOT work with me regarding possibly modifying the terms of my loan. They dont care. Representatives there are very nasty. No notes was ever noted when I call. I seem to explain my story over and over again. Now nearly sinking clearly into a state of bankruptcy - JUST FOR THIS LOAN/CAR - Im sick to my stomach. In this day and age, you would think auto creditors would WANT to work with you - have a little bit of understanding and compassion to try and make it work. Nissan does NOT. I will NEVER recommend or purchase another Nissan product as long as I breathe and walk this earth. Ive made mistakes in my life - but this one was by far, the worst Ive ever done. Once again, not the dealer or NMAC will even try to listen to me or work with me to make my situation a little easier. DONT BUY A NISSAN!!!

The finance manager over at Nemet Nissan on Hillside Queens, NY charged us $2,734 on our lease contract, for a 2012 Nissan Rogue, when we were supposed to only pay $1,600. He refused to explain the breakdown of the fees when asked, and kept saying I will get to that in a minute as he made us sign all the paperwork. Then after handing us the lease agreement, he still didnt explain the breakdown, and said thats what the numbers worked out to be, and said the contract was already signed, nothing he can do about it. Worst experience ever, after being with Nissan for almost 4 years. That is a big rip off! Now, Im stuck in a lease, paying $290 a month, when I should be paying less.

Called Nissan customer affairs, opened a case about my Nissan Rogue. My transmission went out on the freeway, had it towed to a transmission shop to have it looked at and repaired at A+ transmission- a national known place. Nissan told me they will not pay the shop nor reimburse me. I have always been a Nissan customer. I have always told everyone Nissan was the way to go when buying a car. Now the hell with that. I telling everyone go Honda or some different other than Nissan. Nissan are piecce of ** cars. Calling opening a case is a waste of time and effort. If anyone has a Nissan trade before anything goes wrong.

I had to go through the Philippines Call Center for about 3 weeks - back and forth - over 15 calls. This was only to find out that it had to be handled through the United States. At that point getting in contact with my Nissan representative was extremely difficult. I still have an open issue and will keep posting on social media until this is resolved. Such a poor system. I really believe we are doomed as a society after this experience. It started when the dealership in CT (Crowley Nissan) failed to provide me with a rental car after communicating to me twice that I could receive a rental car.I am a small business owner that works with the disabled and it nearly knocked my business out. I am very dissatisfied (obviously). They have already wasted my time that I wont get back - but I am still trying to get them to compensate for the rental car. I could take this into litigation - which I have made them aware of - but I am trying to mediate and be fair here. If anyone has any email addresses for upper to senior management for Nissan North America - or even beyond - please let me know.

2013 Nissan Sentra SV with transmission issues. Took it to the Premier Nissan of San Jose and was told they could not find the issue. Test drove with the mechanic. Next day they say they cant reproduce the issue. Went back again and went on a test drive. Next day again they say they cant find the issue.I went back and this time another mechanic went on a drive with me and brought the computer to record data. He said that the car will need to stay there. This was already a week in the shop and they did not provide a loaner.Extremely poor customer service. The service advisors are a bunch of liars. They dont even call me back with a status update. I had to call them multiple times to find out. They changed their statement 3 times about me getting a loaner. 2 weeks in now and I am still without a car. Stay away from this dealership and stay away from Nissan. ABSOLUTELY MY LAST NISSAN EVER EVEN IF THEY GIVE ME A 50% discount.

Worst company to deal with. I just bought a 2012 Juke. Less than 50 thousand miles on it the turbo burns out. I had not even made my 4th payment. We took it to 2 different mechanics and were told the same thing. The oil line that feeds the turbo lays up against the manifold causing it to boil and become sludge. I called Nissan and they asked me how can Nissan help you with this? What they were really saying is you can answer our question BUT we have NO intention of helping you. I am out 14 hundred dollars for a new turbo and due to the way it is designed I now need to have the oil changed every 2000 miles so the oil line does not clog again. Do yourself a favor. DO NOT BUY FROM NISSAN. THEY DO NOT BACK THEIR PRODUCT.

In October of 2012 I bought a brand new 2013 Nissan Versa. Great little car with excellent gas mileage. Within a month I heard a very loud rattling noise coming from underneath. I called the Nissan Service Dept and was told Oh yeah, thats the heat shield. There is a defect in it, just bring it in and we will fix it. I took it in and Nissan replaced it - no problem. 3 months later the same thing happened so I took it in again. About 8 months later it happened again. Now I purchased a new car because I drive 82 miles a day to work and back. And now, it happened again. 4 times within a 2 year period.Now because of the mileage, if I want it fixed, I have to pay for it. So how much is it?? Well they dont know because in order to give me a price, they have to look at the vehicle. They are unable to determine the price of the part needed and add it to their labor charges to give me a ball park idea of it will cost. So I send an email to the management team who calls me to let me know they cant replace the part for me for free, even though they know it is defective, but they are willing to let me trade it in and put me in a newer model Nissan that doesnt have any defects. Now if this is how they treat their loyal customers when something goes wrong, why on earth would I buy another car from them???

Your dealer cheated us very well and I am willing to complain in the BBB and TV. I bought a Nissan Rogue on July 2011 from Power Nissan Tempe for $23,500. The finance manager was Larry, who does not inform the buyer of what type of contract is the deal. I paid $10,000 cash and was happy that I owe only $13,500. After I received my statement from Chase Bank, I got shocked because they charged me for $31,000. When I called the dealer, he said I signed the contract. The charge was for extended warranty, lowjack and other things which did make no sense to me or my husband. On September 15, I went to the dealers store and talked to the general manager Mr. Randy **. After explaining the situation, he agreed to reduce some nonsense charge. We signed the reduction paper and handed to Larry, the finance manager. He promised me to take care of the problem within 6 weeks. Today, 2 months passed and nothing has changed. I called a couple of times today, nobody answered. I look like a jock to them. They play games with people. I would like to send a letter to my governor and call all the news.

It is difficult to believe that an international company like Nissan would allow NMAC to be such a screwed up company. It is impossible to get in contact with them. They have no live chat on their website (when I tried to use it it said there was a 7 hour wait). I have emailed them 3 times (no response). I have spent more than 90 minutes on hold trying to reach them by phone. I have reached them 3 times to request a monthly statement. And they have NEVER sent one. I have had the car 5 months.

Bought my 2013 Nissan Sentra Sr used with over 60k car in Dec 2015, long story short my car is suffering from transmission failure, the rpms will shoot up high and drop down low, my car will then start to stall and not want to go any fast than 10 mph!!! No matter how hard you hit the accelerator it will not speed up! I had to pull over before a car could have hit me and once I stopped it would not move at all, not in reverse not in drive nothing! I had to get a tow truck to tow my car back to my house and even then the driver told me that I’m better off buying a new car. I’m so upset, as to I owe 10k on it still and am looking at a 5k bill fixing it! I tried trading in the car to find out my cars value is only 3k!!! I contacted Nissan Consumer Affairs office and was told there was nothing that could be done about my transmission problem, they did let me know there was a recall about the seatbelts yet I can’t even use my seatbelt due to my car being a death trap! BEWARE OF NISSAN AND THEIR TRASH CARS!!!

I purchased 2019 Nissan Sentra SV, and within 6 months of driving now my car doesnt pick up properly and I can hear machine noise from my car. Its just 1 year old and I am experiencing this issue. MY car heating also does not work fully, it takes at least 20mins. If I have kept my A/C or Heater on, then car does not go beyond 60MPH and I have to give maximum acceleration. Engine is faulty and Nissan Dealer is not ready to fix this.

The rudest people. Don’t get even a little behind. They hound you daily starting at 8 am, and continue several times a day. I literally just made a payment to get caught up, but because it didn’t cover 100% (not even 30 days past yet), I get an ignorant, barely understandable rep berating me at 8 in the morning. A daily occurrence. Greedy, condescending and arrogant people.

My husband has a 2014 Nissan Sentra, hes made all payments on time. Recently he started getting calls about him not paying. Hes even showed his proof of each payment. All they said was yeah it shows you paid, but we didnt get any payment and told him to pay more. Obviously someone there is pocketing the money or some crap cause hes been paying. Last week they had his car repossessed for no payment... But he has been paying. Hes even told them that he wont ever get another Nissan and asked them if they scam all soldiers like this? they hung up on him. He has yet to get his car back and they still wont admit that theres something wrong in the whole payment thing. They said he hasnt paid in 4 months. I have a 2015 Sentra and Im thinking of selling mine so I dont go through this crap too. NMAC are nothing but scammers.

Its a great car. Its easy to drive, its a great color and it was in my price range. It has very nice comfortable seats that heat up and its super comfortable to drive and ride in it. Its smooth and I love it. However, sometimes the tires feel really odd and really off and it simply makes me a little nervous to drive it or really be in it in general. Nevertheless, I genuinely like Nissan and I enjoy the vehicle.

I am a very unhappy customer after purchasing a New 2016 Nissan Rogue. I have a claim into Nissan Consumer Affair. My brand new vehicle is sitting at the car dealer where I purchased my car, with a loud front end knocking noise. After being a Nissan consumer with a Nissan Altima never had a problem, always paid my car payment on time, and this is how I get treated as a customer. VERY HAPPY CUSTOMER.

I am so glad I googled Nissan Finance complaints. I am sorry for your experiences but I dont feel so alone now in dealing with the nightmare that is NMAC. Their zero star online payment processing has created payment reversals when there should never have been one, and me not catching the payments not going through. I love (not) their disclaimer that a confirmation number really, really isnt. Whats the point of it then especially after paying online payment processing fee?The final straw has been once again setting up automatic withdrawal, with email notification all was successful, only to find nothing drawn out of account and a late charge applied. I was totally perplexed. I finally figured out why. Going into the bank information, I found a totally different routing number! They refuse to acknowledge it or credit two late payments because of it. Well, Nissan, guess what? I didnt make that second payment because Id rather go trade the car in, taking yet another hit because of previous over 30 notices you wrongfully put on my credit report, and give the money to another car manufacturer, because this is definitely the last time NMAC gets my business!

For the last 2 years or so my 2015 Nissan Rogue SV has not been sensing my key fob when its in the vehicle. It happens with both of the key fobs. This occurs intermittently but more often than not. The vehicle has more than 36000 miles so now its out of warranty. I cannot be the only owner complaining of this issue. Sometimes it takes me 10 minutes or so just to start my car because the vehicle thinks I dont have the key fob with me.

The air bag sensor light came on at about 75,000 miles. Now at 98,000 and five trips to the dealer, it is still on. I have been told the parts are anywhere from $362 to $975. This is my second and last Nissan.

My car was bought brand new 2013 Nissan Sentra. The car has less than 68000 miles on it and the transmission has gone out. Nissan Corporation has been a complete nightmare to deal with. They will not stand by their cars even when there is a lot of complaints about this type transmission. I have filed a complaints. They are the worse company I have ever experienced.

I have never been so disappointed with a vehicle( 2016 Altima). It just hit 2 years old and I have several rust spots. Service manager slipped up and said it was my fault and there were 3 other Nissan vehicles on the lot with same problem. Nissan DOES NOT back up their product. Even Consumer Affairs through Nissan was a joke. They investigated my complaint without ever seeing the rust or talking to me. Does not hold value either. At this point Im going to get the rust fixed and trade this car in, knowing Im going to take a big hit. Worth it to me. DO NOT buy a Nissan. You will be extremely disappointed as I am.

I bought my Nissan Juke in August 2012 and have had no problems with it until June. I set up a recurring payment with Nissan Finance so that I wouldnt fall behind. When we fell behind 2 months, I found that the account never saved, although it said it did. My mom even went in and set up an account, which again, never saved. So we called customer service and a lady there set it up for us, so we thought we were fine. WRONG. Our car got repossessed last night because we were behind on payments. How? I dont know. The only to get it back now is if we pay the off the car in full. The card that was supposedly supposed to be on that account is still active, so whatever happened, is beyond me. This wouldnt be the first time Ive gotten such bad service from Nissan.

Buying a Nissan is the worst decision I have ever made. Was expecting a great car but it sucks when the problems come out. Dealerships do nothing except getting money out of your pocket. Contact customer service made it even worse. Extremely regret to buy a Nissan. Worst brand and service I have ever seen in my life. WANT MY MONEY BACK.

Purchase two brand new Nissans back in 2013, a Nissan Pulsar and Nissan Qashqai, both with CVTs. Our Nissan Pulsar blew its transmission at 30,000 KLMS. Our Nissan Qashqai has blown 2 transmissions and now on its third, car has only done 75,000 KLMS! These transmissions are absolutely and utterly unreliable and I will (a) never purchase a Nissan vehicle and (b) never a vehicle with a CVT Transmission. On top of this here in Australia we dont get the 10 year warranty or any other transmission warranty on top of our standard vehicle warranty. At least you guys in the US get an additional warranty but from the reviews online its only a security blanket, it doesnt solve the problems at hand with these transmissions. Dont buy a Nissan vehicle! Their techs are utterly useless and they do not stand behind their product!

My wife just had an accident today, 31 Jan 2012. It was a front end collision with her 2003 Nissan Sentra. She rear ended someone when she was driving 50 mph in a 55 mph zone. The braked car moved 75ft before colliding the driver side front end into the truck in front of her. The truck received little damage; however, her Nissan was crushed in the entire drivers side front half. The airbag did not deploy, and she stated the wheels would not turn to avoid the truck in front when she was braking. I took pictures and a video of the car and the entire scene. The police officer stated it was strange the air bag did not deploy, it should have. We just had her car serviced at the local Nissan dealership a couple months prior. I am wondering why the wheels locked when braking and why the airbag did not deploy. The car is totaled.

I have owned 2 cars with CVT one being Nissan Note. The cvt had over 242,000km then I decided to sell it but had no any issues with the cvt, secondly and currently I have a nissan Tiida with REOFO8B cvt WHICH IS SO SWEET. I have clocked 177,000 and you may think the cvt is new. Nissan having been in cvt market is the best...My next car will be a nissan with a CVT...Steve - Kenya

I have a vehicle that is out of warranty. My dashboard (not the vinyl) is cracking into several pieces. I brought it to the dealer who, after examining my vehicle, suggested I express my problem to the customer service division. My claim was denied, although this is clearly due to no fault of my own but rather by someone who did not observe the problem. This is a clear statement by Nissan that they do not stand by their product even if that product - that I worked extremely hard to pay for and kept up to diligently - is defective.

I leased a BRAND NEW 2013 Nissan Altima from Newburgh Nissan in NY. It had 48 miles on it. Ive had the car almost 3 months and brought it in for an oil change today, and asked if they could check out the transmission since it has been sputtering while making left-hand turns. Not only did they try to first CHARGE me just to CHECK the transmission problem, but they came back and said, the transmission is totally shot. This is a known problem. I called NMAC (the leasing company) and they said someone would call to mediate by 5PM. NO ONE CALLED. I agree with the last review. I was suckered into a HIGH monthly payment from DAY ONE. I understand the transmission is under warranty, but for the week or more that they will have my car in the shop, are they going to reimburse me for that portion of my car payment? NO. And I have to pay for a rental??? UNACCEPTABLE. And how many times is this car going to be back in the shop with a new transmission??? I guess I have to wait until they install 3 different transmissions in order to seek relief citing the NYS Lemon Law.

On March 12, 2012, I went to pickup my newly leased Nissan and found out that the plates on the lease car I was turning in could not be transferred to the new car because the registration had been canceled on 12/30/11 without my knowledge or permission. I had to pay for new plates. I called Nissan Motor Acceptance Corp (NMAC) and was told they knew nothing about my registration being canceled nor did my insurance company. After contacting RMV several times, I found out that my registration had been canceled online. They also told me that my plates had been returned. However, my plates were still on my car when I went to the dealership on March 12. How could they have been returned? I have also continued to pay my lease note and insurance on the car during the past three months without any knowledge of registration cancellation. I spoke with the assistant registrar of RMV in Massachusetts today, 3/15/12, and she told me that the IT department at RMV found that it had been canceled via email by a Loida ** from the Tax and Registration Department at NMAC on 12/30/11. This morning I called NMAC and they told me they now have a note regarding my cancellation that was posted on March 13th. However, they previously had no record and knew nothing about the cancellation and told me they have nothing to do with cancellation and to call the RMV. Now, the story has changed. I drove around for three months with a registration certificate in my car, which I didnt even know was invalid or cancelled. What if I had been in a serious accident? I am also required to pay excise taxes in Massachusetts. I received a letter from Nissan in December that they would be including it in my lease bill in the upcoming months as they usually do. I contacted the City of Cambridge, Massachusetts on 3/12/12 and found that they had not received notification to send Nissan a bill from the RMV, which indicated that something occurred like my registration being canceled. Now, I am afraid that this would happen anytime and frequently. I would then have to pay for new registration, new plates and explain and prove to RMV that it’s not me and why its being canceled. This is a major problem for me. I have contacted the governors office, Attorney General, RMV and Nissan looking for help. I need assistance.

We purchased a new 2015 Nissan Rogue with a CVT transmission, we also paid for an extended warranty. We have since put 91,000 highway miles on the vehicle. The transmission began to stutter and lightly slip at random intervals. I DROVE it to an authorized dealer (Antwerpen Nissan here in Owings Mills, MD). They told us that after ($149) diagnosis, it needed a valve body and cooling assembly. We were then informed that it needed a new Catalytic converter as well. They stated that our extended warranty expired at 60,000 miles, but Nissan would cover 60% of the transmission work.After replacing the parts, the vehicle was still doing the same thing and now would not shift out of 1st gear. We were informed that we were now responsible for an additional $1377.00 for another transmission part. Remember that I drove the vehicle there, with NO issues of shifting our of 1st gear. Bill at this point would now be around $3700.00. They have now replaced the additional part (I was not told what the mysterious part is) and again the vehicle will still not shift out of 1st gear and still slips. I have now been told that they will have to try and figure out what to do next, however it will of course be an additional charge.They have had the Rogue for 2 weeks now, they DID provide a courtesy car after 4 days. I have cited multiple online recalls for 2012 to 2018 Nissan Rogue with the CVT transmission, as well as lawsuits I have found about them. I was told that my vehicle is not listed by the Highway administration as being part of any recall or bulletin. BEWARE. We are adult drivers who are not rough on our vehicles. We are without our vehicle, currently sitting at a huge bill, a broken vehicle that has only gotten worse from the work that was done, and still waiting to hear how much MORE we will have to pay to get our Rogue back.

2009 Nissan Altima Transmission - I just received a call from an Ashley and she said at this time Nissan couldnt offer any type of reimbursement for my transmission. Im just curious to know if they even took into consideration that I took my car to Nissan to have it looked at because the transmission was going into safe mode when it would get hot. We put it on the machine and there were no codes that came up on the transmission so I went ahead and had them change the fluids and filter and whatever it is they do for a transmission service. I leave the dealership and I smell fluid but thought nothing of it. I drive my 60 miles home and the next morning my husband drives his 48 miles to work. When I go outside to take my daughter to school there is a big puddle of transmission fluid in my drive way. I call my husband and when he gets to car after work sure enough there is a puddle of transmission fluid under my car.I called the dealership and they waited till 6 oclock for my husband to drive the car another 50+ miles to see what was going on. Turns out a hose had split and leaked out the transmission fluid. They fixed the hose put transmission fluid back into my car and washed out from underneath car because it was covered in fluid. Then almost 2 months later my cars transmission has all these codes and I need a new one. I didnt ask for the full amount I just feel like Nissan should provide the customer service that they say they will. Theres been numerous problems with the 2009 Nissan and thats why they extended the transmission warranty and the steering lock box which went out in my car and left me and my daughter stranded and a tow bill. I just feel like Im being done unfair and put in a financial situation for servicing my car. I mean would the transmission of went out if it didnt leak out the fluid after the service? I tried calling her back and even left a voicemail but she still hasnt returned my call. I also read the letter online where Kevin Martin said that they were trying to make the repair affordable if car was out of warranty. I just feel Ive been done unfair considering the incident with my car after the transmission service.

I recently purchased a 2013 Nissan Rogue with 133,000 miles. Seemed to be just what I needed. However, just a few days after I purchased I noticed the engine would power down when taking off. I had it checked out and it was the transmission. I verified with the Nissan dealer and they confirmed it was the transmission. When calling to make the appointment and telling the problem that was experienced the service guy expected it to be the transmission. Seems that it is a common problem with the 2013 model. However, I have since found out that is a problem for 2010. Nissan needs to extend their warranty repair for this problem.

I purchased a Nissan Rogue in 2014. I absolutely loved my Rogue. Until one day I was driving and the rpms revved up and then started slowing down. My husband had to come follow me home so I didnt get slammed. My Rogue only had 90,000 miles. I called Nissan and was told, Oh you are out of warranty, sorry cant help you. I lost my job and then the bank took my vehicle. It has destroyed me financially. I was told that until people die because of these bad transmissions Nissan will never do anything about it. I will never be able to buy a car again because of this. I am 58 and always had good credit until now.

I purchased the Versa from a Toyota dealer; May 5, 2015. After having it for a little over six months the battery went dead. I had to purchase a new battery. On August 7, was heading home from Las Vegas. It was bumper to bumper traffic then there was a brake. I tried to accelerate there was a resistant. It picked up speed and just cut off. I had no brakes. It was if the interlock system shut off everything. At that time traffic slowed down. I turned on my hazard lights and barely get over to shoulder without an accident. It was coasting with no brakes then there was this downhill slope. The speed picked up. I was praying that no other car got in front of me. A car did get in front of me but it quickly got back over. I thought I was going to have to drive the car into the dessert in order to stop it if the shoulder ran out. I came upon an exit and got off. It was an overpass with a steep hill, that stopped it. Then at that time I was able to pull up the emergency brake. I was stopped in the middle of two lane traffic; one lane coming and one going. I was still in danger of being hit by another vehicle. I was terrified as well as my family. Stuck in the desert in an unsafe spot. Others stopped after an hour and moved the car to a safer spot. I called the tow truck, to be towed 194 miles home. It took the tow truck over two and a half hours. I was afraid it was getting dark. We had no water. My mother is 81 years old. I saw three other Nissan Versas stranded besides my. Once the tow truck got there and hooked my car up, got in, and had a conversation with him. He said last week he picked up three Versas. They said the same thing I said. Their car just shut off. Took my car to Nissan car dealer in Alhambra, California on Main St. to find out it shut down because of the CVT. There was a recall on August 2015. On 2013 thru 2015 Versas, I also had another recall on some part that went under the brake. I didnt get a letter informing me of the recall. When asked why not, they told me I was not in their system as owning a Nissan. I said I am a registered owner with the DMV. Dont the two share database? I dont believe it. There has to be a law. So just wait until I have a close encounter or die to find out about the recall. Nissan has no remorse. They told me my transmission need service. After all that Ive been through, you would think they would take care of that? Nissan has this slogan, Ride in a Nissan with confidence. My first car at seventeen was a Datsun 510 brand new off the lot. Come to think of it, I had it long enough to just pay for it. No wonder they dont make them anymore. Nissan need to be put out of business. They are putting out bad cars that are going to cost many people their lives. They have poor customer service. After all that Nissan called me to upgrade a purchase on a new car, I said, Are you serious? I dont even like Nissan anymore. I will accelerate this complaint to social media. Im going to sue. I will try everything. Even a class action, because I know this is happening to thousands. We cant just sit still and allow any and everything to happen to us. If we dont stand for something, we will fall for anything. I will never buy another Nissan.

Nissan is, by far, one of the worst companies in terms of customer satisfaction. You can clearly see it from all negative reviews. Nissan is pretty much done with you once they were able to secure your money. Please stay away from Nissan with a clear margin. Ive bought my car 4 years ago and I take my car to the certified dealer (Royal Moore Nissan Hillsboro) couple of times a year for regular maintenance and any major work needed. I was hoping that my car would last, as long as a certified technician touches it. Obviously, I was too naive. I took my car to another dealer (CARR Nissan). They told me that my car has not been touched for years. This is only 1 month after my visit to the Royal Moore with full service.Ive complained to the Nissan consumer department. Their answer was that they cannot do anything about it and that I need to close with the dealer. The dealer is certified by Nissan but Nissan cannot guarantee the best service. The dealer obviously does not care about the customer satisfaction. That is why I sought help from corporate Nissan. For me, this is not how you treat a customer if he/she is willing to spend ~20K on your car.

Had key made a remote to open doors. Cost approx $250, including $60 labor. With appointment, took over 2 hours. After going home, realized remote would not open drivers door. Went back to resolve and was told there was an issue with the lock of the drivers door and would cost in excess of $500 to repair. Should have been advised this before leaving with the remote. I was advised they would refund the remote, but not the labor fee. UNHAPPY with the customer service with no satisfaction. I had to go back and spend more of my time to try to rectify a problem that should have been addressed when I left with the remote. Stefan ** told me they are currently going through lots of changes, new computers, new phones, etc. Not my problem. Take care of my situation and refund labor or meet me halfway. Sorry was his response. True, they are SORRY.

Drove our Brand New Nissan off the lot and the air didn’t work. Had to repair the complete air conditioning system 7 times and still never worked. Terrible customer service and would not take the vehicle back. We have 9 kids and almost a year with a little mini van rental due to constantly being in the shop. Terrible experience.

Nissan complaint: Where do I begin, well let me start by saying the car buying experience was amazing and the sales representative was amazing. Fast forward 71 days and the nightmare begins. So I bought a brand new 2021 Nissan Rogue in January and of course it was still cold. However as it warmed up and I needed to use the AC I realized the drivers vents would blow warm or room temperature air while the passenger side would be freezing cold even when set to the exact same temperature. I called Jack Ingram Nissan in Montgomery Alabama where I purchased my car and advised them of the issue. They set an appointment for the following week for me to bring the car in to be fixed, or so I thought. When I dropped my car off I was told even though I brought in an SUV they would only be able to put me in an Altima, though I was disappointed I went with it. To my surprise when I reached the vehicle I was to use it was filthy! Being that we are still in the midst of a pandemic I went back in and refused to take that vehicle. They then Provided me with another Altima. The next day I called 3 or 4 times to see what had been done to fix my car. Finally around 3 pm I received a call saying they could not detect any issue and that I could come and pick my car up. I was told that the temperature shown was not per vent, but the temperature in the entire car. This didnt seem accurate because one of the selling points was the dual climate control, but it was a Friday and due to the size of my family I couldnt afford to be in the loaner car any longer. So I went and picked up my car... I tried to chalk it up to maybe the car didnt do for them what it had been doing with me. When I pulled out of the dealership to head home, the drivers side was blowing heat to the point that I began to sweat. I made a U-turn and went back to the dealership and demanded to speak with someone to show them what was happening and see another vehicle like mine do the same. After waiting 15 minutes, the representative came out and witnessed exactly what I was referring to and to my surprise he seemed surprised which makes me feel like my car hadnt even been looked at in the 2 days it had been there. We then sat in another Rogue to see if this is indeed normal and what do you know the other car did NOT have the same issue proving that this is not normal for this make and model. They sent another representative out who appeared to be a manager and he proceeded to insult my intelligence by insisting it was operating as it should. I told them both that I was not satisfied and I would like it fixed. His solution was for me to turn my driver temp down and passenger temp up which made both sides blow the same temperature. I advised them that that was only a bandage not a solution. I bought a new car and I expected it to operate as it should. The representative then offered to reopen the ticket and assured me that he would be reaching out to me with a solution by Wednesday. WELL TODAY IS THURSDAY! No word from Jack Ingram. I called Nissan yesterday evening and filed a consumer complaint, the rep called today and said that Jack Ingram would be calling me within the hour to set up a time for my car to be reevaluated. That was 4 hours ago. At this point I dont know what to do, but I do know that I will never do business with Nissan and definitely not with Jack Ingram if they do not resolve this matter! On a lighter note the sales team there is amazing and after speaking with the sales manager. I will hopefully be able to have a SUV as a loaner whenever the service team can get it together and FIX MY CAR!

I financed a Nissan Juke 2011. I was always on time with my payments, never missed one payment for almost a year and a half. Finally, I was able to pay it off with an overage. When I called the first time to inquire about wheres my money, Ive been told that it takes 21 days for the AR to process this. Well, its been a month and I still didnt get anything. Im forced to call customer service every other day to hear the same thing. They dont know where and why. Its not fair. They charged me 6.9% for the loan, but they have my money for a month free of charge. Who knows for how much longer? I even spoke to a supervisor who was rude at times, telling me that the exact sum should have been sent. But he still didnt tell when will I get my money back. I will not be dealing with them again. Such a waste of time, money and energy. I would not recommend it to anyone.

Excellent service, polite and efficient. I took my car in, a 2009 Nissan, and I was concerned about a weird noise. The service manager checked out the car then and there and found a stone lodged in the wheel plate. Fixed in 5 minutes, no charge.

I would like to thank you for the most demeaning experience of my life. After approximately (3) weeks of being told to come pick up my car (3) different times, paying for insurance on a car I was unable to drive off the lot, producing every piece of information/documentation requested via e-mail and/or in person, never receiving one correspondence to e-mails sent to Ms. ** in the finance department; sitting in the lobby waiting to meet with the finance department for over (2) hours on (3) separate occasions, only to be told by the car salesmen I needed one more thing and come back tomorrow since it was now after 8:00pm; on one occasion I told the salesman I didnt have much time because I had to pick up my kids from practice by 8:30 I walked out at 9 because he was taking too long. I still sat there for over two hours when he assured me it would only take (15) minutes.On a different occasion I left to get something to eat and brought back dinner for the salesmen since we both had a long day; then being accused of falsifying documents by Ms. ** in the finance department because I misunderstood when she asked me for my PG&E bill I thought she needed Proof of Residency. I had no idea she needed to see the balance owed. When the salesmen explained this to me I apologized for the confusion and asked if they had a computer/printer and I replaced the document within two minutes; next, the salesmen informed me that I needed to lower the balance owed on my PG&E, which I did by making a $200.00 payment and making arrangements for the balance thing next morning; the manager called me and apologized since he had no idea I was still going through this he assured me this would be taken care of once he spoke to the owner tomorrow!All I could do at that point was cry after having to explain what I had been through and was STILL going through; 3 weeks later, I finally met with Keith in Finance 2/14/16 to sign the documents (they removed Ms. ** from the deal since she was so rude and cold to me the ONE time I actually did speak to her and the accusation/lie she told when they had to speak to her about how I was treated. I guess that was her justification; I left with the car. Happy, not so much humiliated and stressed, most definitely! I asked Keith if they could repair damage (a small crack) on the car, he replied yes. Justin (my salesmen) scheduled an appointment for me.When I showed up at the service department to drop off the car during my lunch hour, I was told I had no appointment and they dont make these types of repairs there so Id would have to wait until the salesmen came in at 2. I called the office to inform them that I would be late coming back to work. As I waited an hour for Justin, I was once again embarrassed when approached by a different salesmen. I said I was waiting to find out about having a crack on the car repaired, he asked, Why? Its not like you bought a $30,000 car. Then! After having the car for just over (2) weeks I was contacted by Keith in the finance department on a Sunday afternoon, letting me know the financing had fallen through and they needed the car back by Monday (the next day). I was in Los Angeles for my daughter. I stepped out of our hotel room so my kids wouldnt see me crying again. I contacted the finance company directly. SHE INFORMED ME THAT I NEEDED TO BRING DOWN THE BALANCE ON PG&E BILL BY $600.00, which I did just to keep my car for me and my children.Mind you when I first arrived after being convinced by a DJ who promotes events held on the lot to come there because everyone is so wonderful. The very first thing I said to the salesmen is, I have been through so much financially. I have horrible credit, a $1,500.00 down payment, and a job that I have been at for almost 16 years. If you cant help me I totally understand. He assured me that he would do the best he could. He ran my credit, laid out different terms so I said, Thank you, I cant meet those terms and left. They called me back saying THEY COULD HELP ME. Had I known I would go through so much humiliation, stress, tears and two migraines I would NEVER have gone back! I am a single mother. Paid once a month. I had to give all I had at that moment to keep the car (which included the first months payment I had set aside and money to get us through the month. I will be late on my first payment.

Way too long to explain it all. Took car in for oil change, was told there was a recall on CVT trans, they reprogrammed it. They made the trans skip. Brought it back, they said trans failed, then called 30 minutes later and said, “Pick it up. We do not know whats wrong with it and have no answers.” Was told to call in MONTH. Talked to EVERYBODY... no answers. No one knows. Then on my own took it to another Nissan. Was told NUMEROUS stories. Right now I am at 38 days. I am writing a book about my horrible experience. Not only THEY wrecked the trans but the treatment was horrible. I cannot include the details as there are too many. Anyone would be a fool to deal with these guys. My book will be out soon.

I own a 2013 Nissan sentra. I purchased the vehicle in Dec. 2015 and now my transmission cvt is out. Unfortunately Nissan offered only to cover half which means I WILL HAVE TO PAY $1600. I will put a down payment on a new vehicle than steady have to deal with these issues.

Dont take it! Bad customer service, broken web, incompetent employees, managers that are quitting and credit department with its own world. LIARS AND RUDE TO CUSTOMERS. I had a car loan with Nissan going directly from the bank. (Draft) 2012-2017. In the year 2015 Nissan changed the rules that the last payment must be paid hard check not directly from the bank as draft. Nissan never informed existing customers about it (me being one of them) and this is common knowledge when you call Nissan customer service - they know they did not tell existing customers. Nissan did not contact me until the payment was already 30 days late. Manager at the time swore up and down this will not be sent to creditors as it was not my mistake and because they did not contact me - they had issues with new web that was put in place in 2015 (also known to all of them). That manager left a note in my account, as that I did not know my last payment must be done by physical check. However, Nissan still reported me to creditors as they dont read managers notes and dont care that this is their mistake. I was never late in my life. My credit score dropped from 850 to 698. There is nothing else bad on my credit, I paid for the report. Nissan credit services refuse to send a note to creditors, but when managers answer the phone, they tell me it will be ok and they stand by their mistakes. Because of their disconnect with credit department my life is ruined. I have never made a mistake in my life. I lived by the rules for 22 years building my credit score and perfect history. None of the higher ups offered to fix this mistake for me. It takes one letter to creditors to get my life back.

Dont get electrical work done at dealer. The dealer cant find anything wrong. I have to jump start my car every time I need to go anywhere. They told me there is no problem with my battery and alternator.

I own a 2012 Nissan Versa with only 38000.00 miles. The car broke down last week on me while I was driving. I had it towed to the dealership where it is still. There they say they cannot find out what is wrong with it but they too cannot get it to start. When I called them today they are now saying they believe it may be something wrong with the transmission. Thank god I bought an extended warranty on it. I cannot be upset with the service department as so far they have been very nice and I do have a rental car compliments of Nissan. But with this car having less than 40000.00 miles and the transmission going out already that is not a good sign. I love my car but if this is an indication of what is to come I am going to get rid of this car and will not go back to Nissan.

I have a 2012 Versa with numerous paint chips all over the vehicle. Consumer Affairs told me to have the dealer document it, which I did. They then said it was environmental and unless the manufacturer deemed the paint is defective, they cannot help. I have never had a new car chip so easily and I am convinced its due to poor paint and/or clear coat.

I leased a 2013 Altima in June 2013. Car shuddered, had torque converter replaced still shuddered. New transmission still shuddered, another transmission still car shudders. Nissan says they will take car back if I pay usage fee or they will give me money and I keep the lease. I fail to see the benefit to me if youre considering a Nissan. The cvc transmission is to be worried about. Own 2 Nissans at this time and a total of 5 since 2006 but will find a way to unload them. Stand behind your products.

Amazing when you trust in a brand new car and a reputable name. 3 months ago, we purchased a brand new Nissan Rogue loaded with all the goodies. Then what we thought was a minor Bluetooth/phone problem began. When the person on the other end of the phone talks to the driver (or synced passenger) a nice high pitched whine comes across the phone. This is not heard by the driver connected to the Rogue, this is heard by everyone talking to the driver. A very annoying problem that you would think the dealer and manufacturer would repair or replace. Not, not, not. The normal answers by the dealer - manufacturers problem so start a case. Started a case and Nissan denies the case.Everyone says this has happened before and the engineers are hard at work. WOW So my advice to consumers is to be careful with purchasing a NISSAN vehicle and if you do, check out the hands free phone from both ends. If you hear a high pitched whine - run away. Very sad that this company does not stand behind their products. +$30,000 NEW CAR WITH NO SUPPORT!!!

New vehicle purchase. Nissan Motor Acceptance called a reference of mine a week later leaving a callback message after the purchase. I called back the next day and was informed it was a verification check. I felt embarrassed. Nissan Motor Acceptance didnt leave a message on my cell which is the first contact number. I believe references shouldnt be contacted unless a payments missed, emergency, or to locate the whereabouts of the customer. Nissan Motor Acceptance is actually the billing department. My first payment isnt due for another 34 days! Nissan already sent a letter informing me of the billing department and online options to manage my account. My reference shouldnt have been contacted. A message shouldve been left on my phone allowing me time to contact them back. Im posting this cause people need to know what theyre getting into with Nissan. Just think if a payments late how theyll respond!

I have been very disappointed with Nissan and Bob Richards Nissan. My airbag light came on (not flashing). I was told that I had a sensor in the seat of the passenger that had gone bad. I was told that you could not replace the sensor only, but that you had to replace the whole seat to the tune of $4,300. My car doesnt even have electronic adjustments on the seat. After much discussion with Bob Richards Nissan and North Augusta, South Carolina and with consumer affairs for Nissan, I was told that I was out of warranty and that my extended warranty did not cover this. I am shocked that Nissan would not stand behind a safety feature on my car.I was told that my car had 90,000 miles on it, actually it has 99,090 miles on it and it was out of manufacture warranty. When I pick the car up I brought to their attention that my airbag light was not on anymore. I asked them did they disconnect something to cause the lights to go off and they said no that they could not do that. I told them that my light was not on anymore. One of the service guys said to the other one cant we just turn it back on. The other service guy said no we cannot do that. The technician who has been working on the car had reset the light and now it is off. I have driven about 60 miles and so far the light has not came back on. So, do I have a problem or not? What if I had given them $4,300 and did not even need to be fixed. The service guy wrote on my paperwork that he knew that the light has gone off and that the repairs still needed to be done. Well does it? I am very disappointed that Nissan or Bob Richards Nissan would not stand behind the safety feature on my car. I asked the service guy how many times something had to go bad on cars in order to have a recall on a feature, especially a safety feature. He said he did not know. I will never buy a Nissan again. I drove a Toyota Camry prior to this car and it had two hundred and eighty nine thousand miles on it in order to have a recall on a feature, especially a safety feature. He said he did not know. I will never buy Nissan again. I drove a Toyota Camry prior to this car and it had 289000 miles on it when I gave it to someone else and it is still on the road today. Next time I will buy Toyota, but not from Bob Richards Toyota. Again, I am disappointed and disgusted that a seat would cost $4,300.

I lost my title in a house fire. I asked for a lien release and I was faxed a copy without a signature. I told several representatives it has to be mailed and, of course, signed. Yal dont care.I cant get a new title until Alabama sees there is no lien on my car, which was paid off in October of 2005. This should already be resolved.I will be calling Better Business Bureau by the 1st of September, if this isnt resolved ASAP. I will also be calling an attorney to come after you. Get me my lien release now!

Nissan have been accused of disgraceful customer service after leaving the owner of a brand new Nissan stranded for three days 200 miles from his home town in the UK. Anthony ** car broke down with transmission failure only one week after purchasing the 50 thousand dollar top of the range Rogue from a Nissan dealership in the UK. ** and his friend were on route from Redcar to Skegness for a golfing holiday and were almost there when they suddenly lost drive from Nissans brand new CVT automatic gearbox on the Nissan Rogue which is called Qashqai in the UK. Mr **, who has previously bought two other brand new Nissans said, I should never have taken this car out of the showroom in the first place. When I went to pick it up, they made me pay for the vehicle before going out to look at it. I was filling in a questionnaire about the excellent condition of the car and the service they were providing when my son said; you had better come and have a look at the car before you answer that question because it has some scratches on it. I examined the car and it was in a right state. I had to ask the garage to wash the car again as it wasnt clean. We found a scratch on one door; scuff marks on the back bumper and two pieces of trim inside the car not fitted properly. I told the salesman I was thinking about walking away from the car but he promised me everything would be sorted. During the following week, Bristol Street Motors failed on two occasions to repair the trim properly. ** went on to explain how he became stranded; I have roadside assistance from Nissan. They are under contract to give you a car to help you on your way in these situations. I arranged for my vehicle to be recovered to a Nissan dealership. The dealership told me they didnt have a courtesy car to give me. They asked me if I could leave the car with them but I couldnt without getting a courtesy car, as mine was full of golfing equipment and luggage. In the end I had to ask the driver of the tow truck if he would take the car and me to the hotel in Skegness where we were stranded for three days. We couldnt go anywhere, as the car couldnt be driven. We were just stuck at the hotel waiting for Nissan to sort out this mess. When they did offer me a car three days later from a Nissan dealership in Boston (Lincolnshire), they said would a Micra do and how was I fixed for getting to Boston myself (25 miles away) to pick it up!!! I eventually persuaded them to give me a Qashqai (Rogue). When it turned up it looked as though it had been off roading. It was filthy and to top it off, was almost empty of fuel. Car of the year 2014? Exceptional service from 3 Nissan dealers and Nissan Customer Care? You decide for yourself! **, who rejected the vehicle, was initially refused neither his money back, nor a replacement vehicle. After 3 months of difficult and protracted negotiation, Nissan finally agreed to refund the money he paid for the vehicle but has lost out due to insurance and other costs.

Just bought and two years of approximate use 69,000 miles. TRANSMISSION broke and had to paid about 2,500 because the train was damage... Yeah right they caught me but I will never recommend a NISSAN AGAIN.

Ive had 5 Nissans before. This is my LAST one. It is a piece of crap. The clutch failed at 27K miles and Nissan refused to fix it - wear and tear item. Radio, fan, A/C, etc etc. Will never buy another one!

I am trying to obtain the service history for my 2005 Nissan Pathfinder and I am not getting any clear answers as to why I cannot obtain the service history for my truck. Nissan consumer affairs staff is not helpful at all and they dont care about the customer. Instead they are telling me to go on the web and pull a carfax report to get my service history. That makes no sense. Will someone with sense from consumer affairs contact me with the right information in regards to my service history.

I am a current leaser of a Nissan Murano since November of last year. On June 2011, my automatic payment was withdrawn ahead of time, giving me difficulties with my budget. I spoke with a representative and canceled the automatic payments. On July 3, 2011, I sent a check of $831.93 to cover two months payments. However, for unknown reason check was delayed and I was receiving calls from different representatives everyday. On July 13, I got tired of the calls so I paid by phone and told them if they receive a check, do not cash it. On July 14, they cashed they check with the same amount, making my account go overdraft. On Friday, I spoke to Elvira, she told me I was going get the money back the next day, nothing happened. The next week I called with my complaint but people put me on hold and never came back to the line.I spoke with supervisor Darling and she told me I was gonna have my check the next day. Two days passed-by, nothing happened. I was hungry, with no transportation no money for food or gas and my account was overdraft. I called and spoke with Tamy, Megan, Steven, Carla, Karen, Rick and nobody did anything. I have struggled with no money. For almost two weeks everyday they said tomorrow you will receive a check. I reported to Consumer Affairs, it was useless. After almost 2 weeks I received my refund check, but no check for the overdrafts. The supervisors Rick and Darling, promised me that they will refund me the overdrafts. I checked my bank statement but nothing until now. I keep on calling them, they are never at the office. Representatives told me they gonna contact them and return my phone call and nothing. I am so disappointed at Nissan, this situation has put me on 2 weeks struggle of food, gas and transportation. Representatives of Nissan have ignored my complaints and lied to me, made fun of me with false statement, and put my economy in jeopardy. I will submit my complaint of this horrible action to any Nissan web site and complaints site as well if I do not receive a result.

Bought this truck about a year ago. Nissan charged me $31000 plus financing and extended warranty up to $45000! Tires were crap. Had to buy new ones @ 40,000K which should have been covered under extended warranty... No tire sensor in the spare tire so if you rotate with the spare your low tire light stays on. Thing rides very uncomfortable... Is it the wheel base or the suspension? Dont know but it feels like there are no shocks at all! Took it in for service lately @ around 60,000 just bought new tires and that service had the wheel alignment package. Anyway there was a problem. My low tire, traction control & 4 X 4 was disabled and the warning lights were on prior to the service about 2 weeks, so I stated the problem on the service order and let them know I was hearing grinding in one of the front wheels and I figured that was the source of the disabled safety features.The service tech said that one of the sensors in the back wheel was damaged and had to be replaced and he somehow determined that we had hit something and damaged it and it was not covered under warranty and wanted $500 for the part, even though it should have been covered under extended warranty! We refused to pay for the part and insisted that we would take it up with the warranty dept. so the tech did not address the original stated problem. He said until we repair the sensor the error code would prevent them from detecting other errors. By this statement I assumed that he obviously did not check out the original stated problem visually either! So he discontinued all other service work till we agreed to pay for the part... so we left... all safety systems disabled. Steaming mad cause the warranty dept was not getting back to us. 2 days later just after Christmas 2013 I rolled the truck into the ditch on an icy back road, injuring myself and my girlfriend and writing-off the truck due to the disabled safety features!

Extremely poor customer service from Nissan UK after reporting numerous faults on my new car (Nissan Note). The local dealer has done their best with no support from the manufacturer. The car has the following problems - front wings have been changed after painting. Windscreen trims loose and fell off. Drive belt replaced due to slipping. Front window trims NS/OS not fitting. Front NS seat base cover keeps coming off. Water leaks into rear OS footwell caused by two seam welds being missed in manufacturing a damaged air vent and dented body panel. Air conditioning pump leaking and no gas but very noisy. I would definitely recommend staying clear of a new Nissan of any type.

My family and I were debating about purchasing a new 2016 Nissan Rouge thinking it was a safe and a reliable family car but encountering these extremely dangerous mechanical issues I faced with my family in the car going 65 mph on the interstate had me thinking otherwise. The transmission fails when needing to accelerate then cuts back on after we just nearly missed getting into an accident with an 18 wheeler. This car is unsafe and was recalled by Nissan to get this issue fixed so I mean, they should be aware of this problem with these cars now that we are out of the extended warranty. Ms Amber ** the manager and Joe the specialist both specified (that they are not in the position to do anything) for our family that they are sorry, OK, thank you. Just like that she ended the conversation. So now that you know they will not back up their product and at least help the cost of repair or completely exchanging it for the type 2 transmission for the car, please dont buy a Nissan. Read all defects and reviews, know how many people they have turned away because of this problem. Please choose a safer car for your family to drive in. Thank you for your time.

I have been a customer with Nissan Finance since May 2015. I never had an issue with them. I decided to trade my 2015 for a 2018 this past April. I paid $2500 down (which I did have to do in 2015) and my payments went up. However back in July, I ran into some financial difficulties and communicated that with them in able to get a payment extension which they declined. I made payments which weren’t the full amount and kept communicating with them for an extension.I owed them about 2 months and made a payment on 9/1/2018. They reposted my car on 10/12/2018 and are not allowing me to pay the past due. They want me to pay the full balance of the loan which is unheard off. If I’ve been requesting an extension for 2 months, how would I be able to pay off the entire loan in one day on a 72 months loan. They are not in the business of keeping customers in their vehicle. I will be filing a lawsuit against them and American Repossession. I reside in a gated community with Security at a guard gate. No towing truck is allowed in our complex with Security Knowledge or Resident Approval. They illegally gained access to our community.

Bad gas mileage. Never got more than 23.5 MPM on my 2014 Juke.

Five Star Nissan Albany, Georgia - I cancelled my Gap ($700) and Service Agreement ($4300), purchased a Nissan Murano for $37000 and ended up paying $53000. I was hit with all kinds of hidden charges and got a $3000 rebate. I got a check for $2300 after all of this. My finance person told me the money would probably be deducted from my finance, but it never was. I would like to know where the rest of the money is. I could have purchased a 750 BMW for this price. I am very disappointed and I dont think I will do business with Nissan again.