I bought my Nissan Titan in 2017 with 100,000 bumper to warranty. Took it to Universal Nissan for my regular service 35,000 miles, and let them know we have moisture inside the headlight. They said they contact Nissan and the headlight was on order on 1/13/22. Called the Dealer and they said the headlight came in early March. Vehicle check in 3/16/22, called 4hrs later to check on the status, service advisor stated it should be ready in an one hour. In 30 minutes he called back stated that the headlight replacement was denied Nissan. They could not provide any paperwork why it is declined. They gave a case number that did not exist when I called Nissan Consumer Affairs. They finally called back 4/1/2022 stating the dealer denied the coverage not Nissan. The rep from Consumer Affairs stated that they will send a letter stating why it was denied. I bought 3 Nissans, never again.

Shame on Nissan! I am extremely disappointed by the way I was treated. My steering lock control unit went out and even though there was a petition to get this part recalled I had to pay for the part. It was past the warranty, but I was told that if I took my car to a dealership, I would get a fair review of my case by Megan, the regional consumer affairs specialist, in hopes of warranty assistance. She denied my claim in part because my 2009 Altima had not been to a dealership since 2011, implying that I was not a loyal customer. Why would I take my car to a dealership if there isnt any repairs that need to be done on it? I have owned FIVE , Nissans and bought 1 brand new car and 1 used car from Suntrup, not to mention personal recommendations. I have paid Nissan upwards of $40,000. If that isnt customer loyalty I dont know what is. Complaints have filed with the BBB, FTC, and NHTSA.

On August 5th I wrote a review concerning my tires on the 2014 Nissan Altima with only 11000 miles on the tires. The follow-up review is that I notified Nissan company about this problem and in turn they reimbursed me the amount of the new tires that I bought. I informed them that they needed to drop the continental Tires from their new cars because of the safety issues concerning them. Because of this decision from Nissan to reimburse me for my new tires I was continue to be a loyal Nissan customer although will never buy another car with a Continental tire on it.

In 2014 my husband and I bought a brand new 2014 Nissan Rogue. I thought I had my dream car; little did I know, it was a nightmare car. In the last three years we have owned the car it has been in the shop at least 5 times for repairs that were covered under our warranty and two other times for voluntary recalls. I knew there was something not right with the transmission less than a year after we purchased the car. It made funny noises and jumped when changing gears. After 2 and a half years and many attempts to have Nissan look into the problem they finally replaced the transmission when it about fell out in their parking lot!Now, less than a month after having the transmission replaced, I am sitting here trying to get the air conditioning looked at cause there seems to be a leak that WAS NOT there before the transmission replacement. Nissan corporate has refused a buyback and I am stuck with a new car that I am still paying for that is still under warranty which has more problems than any used car Ive ever had!!

I purchased a 2016 Nissan Altima 2.5 on February 19th 2016. I’ve had the car only 8 months and already the CVT transmission needs to be replaced. This is very frustrating and not acceptable for the fact I financed a newer car so I wouldn’t have this issue. Nissan only gives a 60,000 mile warranty and because of the work I do = Uber the car now has 83,000 miles but it’s all highway miles. Also my regular warranty ended at 75,000 miles so now for a vehicle that I’m still financing I have to pay $2500 out of pocket plus my standard car note. I contacted Nissan and they was suppose to call me back. I’ve never received a call but they keep telling me they did to give me a decision and nothing yet.

Long story short, CVT recall, had judder issues since 50,000 miles. Took car in several times, Dealership states nothing wrong. Check engine light came on around 99,000 miles. Diagnostic test came back with CVT problem. Code wasnt enough evidence so hundreds of dollars later, needed an extensive diagnostic test. Still wasnt enough for Nissan. I had to record my dashboard of the tachometer jumping with the judder. Sent it in and dealership said more proof was needed because I could have been doing it with the gas pedal. While driving I had to now record both my tachometer and speedometer at the same time. Sent it in and woman at dealership never called me for the status so when I called her a week and a half later (of course one of the Reps relays her message as usual because I can never reach her. She never takes my phone calls or calls me back, she tells her reps that shes busy and gives them a message for me). She stated I needed to call Consumer Affairs to open a case so she could send the video in which I already had a case opened which was how she was able to submit the first set of videos in the first place. Apparently many people have this issue and Nissan should not be in business if this is how they treat their customers. I plan to contact NY State Attorney General and the FTC. I paid a lot of money for this used car and had nothing but problems.

First, Nissan Finance has no email address to send improvement suggestions to so they really dont care what type of service a customer gets on their website. Im an IT person and have designed customer service websites. The Nissan site is the WORST one I have ever dealt with. One would think changing your bank information would be simple. I am a MAC user and Safari is not supported. There a certain time frames related to payment due dates to contend with meaning you can change information when you want and the help desk cant explain the complicated process you need to go through. After 2 weeks of trying website and help desk I was finally able to accomplish this change.

I tried to give 0 stars but had to give one because 0 was not an available choice. I recently moved from NY to NJ and faxed a request to have my title mailed to the NJ DMV. My request was sent on 9/19/11. It has been almost a month and the NJ DMV has not received my title. Each time I call Nissan, I get a different answer from the customer service representative. I ask to speak with a manager and still get nowhere.I was informed today that the title was sent to the DMV on 9/26/11 via regular mail. I could not believe that theyd send such an important document via regular mail. I believe that since the DMV never received my title, it is lost and there is no way to track it. Nissans response is they have to wait 21 days for them to request a duplicate title. Nissan has the worst customer service department!

Brought 2013 Altima in for OCS recall in 2016. After performing reprogram per recall OCS failed again. They charged me $502.69 to fix the OCS problem. The recall was supposed to address. Even after charging me and making the repair the OCS is STILL broken. Contacted Nissan and was told a supervisor would get back to me the next day over a week later and the supervisor still has not gotten in touch with me. Today the first person Id contacted told me they wouldnt help me. NHTSA has record of nearly 8,000 similar complaints.

I bought the car on January 20, 2013 from Woodland Hill Nissan. I asked the sales person and said I wanted one color and black interior. He said, “Ok, we have.” Then I said ok. After all the paper work was done, he then said, “Actually, we have silver.” At that time, we have been waiting more than 6 hours so I was tired and my kids were hungry. I just needed to get out of there so I don’t’ want to say anything .One week after I got the car, the car started giving me problems while Im driving the car shaking so I called them. They told me to bring the car in - I did that. Three weeks later, the same thing happened so I called 1-800 Nissan1. They asked me what happened, and I told them everything. Then the lady spoke to the service manager, and he told her to tell me to take the car in, and I did that. Two days after I picked up my car, the same problem occurred so I called 1-800Nissan1 again and they said there is nothing they can do because they cant find what’s wrong with the car. I was so mad. How can they just say that? Then 2 or 3 weeks later, I got an email from the service manager and he told me that they found out whats wrong with the car. I made an appointment to take the car for a fix again (3 times already). Then after that, the car got worse and I emailed the manager, but until today, no answer. You know, this not my first time at buying a car, but it’s my first time buying a Nissan and I dont think I would not go back to Nissan for a second mistake. Im just hoping they can do something about it before I take an action.

This is our 2nd Maxima and we have loved the car. The issue we have now is that we bought our 2005 Maxima new and it currently has 117,000 miles. The transmission has to be replaced and we are not at all pleased that the transmission has to be replace for $3,500. Based on the value of the car, this was a hard decision to make. Apparently, many are having the same problem and there should be a recall from you. If you want us to buy again, you had better make this right.

2014 Nissan Rogue SV - 2014 has few design is not useful and use some cheap material for inside. Like monitor is very easy scratch and crack. In my car I was use very carefully. I was do nothing about it, no hit it...still get crack. Maybe my area are too cold and get hot...make plastic crack. And front windshield wiper cant hood up because by the engine cover. Very difficult clean up at snow time.

For the last 2 years or so my 2015 Nissan Rogue SV has not been sensing my key fob when its in the vehicle. It happens with both of the key fobs. This occurs intermittently but more often than not. The vehicle has more than 36000 miles so now its out of warranty. I cannot be the only owner complaining of this issue. Sometimes it takes me 10 minutes or so just to start my car because the vehicle thinks I dont have the key fob with me.

Nissan Finance has been difficult and cumbersome from the very beginning. Currently, I am dealing with paying off my loan. I paid through their bill matrix system. I never received confirmation of my payment. When I phoned them, they informed me that it will take 60 days for them to process my pick slip. The customer service department did nothing to resolve my concern and seemed rather aloof. Thus, I will not be able to sell my car for another 2 months.

Purchased new 2017 Altima July transmission had a loose bolt repaired. Two months later again transmission had to be replaced, still under warranty which will expire in another 3 thousand miles. Nissan will not replace or refinance. No explanation given - just no. I requested for them to extend warranty no response. Will never purchase another Nissan again... For $611.00 per month never again. Next car will be a Honda. Always good car!!!

Right After my accident when the brakes locked up and gave out on me while going over an on ramp close to I-80. While in My 2017 NISSAN Rogue Sport while driving through Sacramento Ca. After the accident, I called Nissan Finance and Total Loss Recovery and explain to them that Nissan Momentum advice me to close out of my AAA INSURANCE in the month of May 2018 of last year and they would deal with my car INSURANCE for me. After Explain and doing so a few mins on the phone with a live rep that told me to take it up with the Momentum dealer himself Who so called sold me the car. I Explain to the rep on the on the other end of the phone that they shut down Fairfield Momentum cars dealership due to business financial problems. On top of all that 7 days later I finally get a call back from a lady rep from Nissan Consumer Affair. When talking about my car accident she start yelling and acting way very unprofessional yelling, I am closing the case for good, right after I told her Nissan Fairfield has closed down due to business problems. Can someone please help.

It hit 75 degrees today in California and I’m again reminded why I will never buy another Nissan. My AC doesn’t work in my 2014 Nissan Rogue bought new in March 2014 at Dublin Nissan. It hasn’t fully worked since July 2015 when it inexplicably went out in the middle of a road trip in 101 degree weather. My two passengers and I tried to bear it for an hour, but ended up having to pull over for 3 hours to wait til dark to drive home the remaining 2.5 hours. I took the car to Nissan Capitol Expressway two days later where they spent an entire day (and tank of gas) trying to figure out the issue only to come away with no solution. It only seemed to be replicable in 80 degree or above weather and after driving for more than 30 minutes on highways.I knuckled down and made it through the summer, the car had about 18,000 miles at that point and was still in warranty. December 2015 I took the car back to Capitol Nissan for 25k maintenance and had them examine the AC unit again. Another full day of “work” and no solution. The AC continued to work intermittently, I kept up with routine maintenance and always mentioned the AC issues when I was in for service and still under warranty, always at Capitol Nissan. By late spring 2017 the AC had stopped working altogether, no cool air came out at all and the weather was only heating up. In June 2017 I took it to Nissan with 37k miles on it (Nissan warranty stops at 36,000 miles) and had Capitol Nissan spend another whole day working on it.They immediately agreed it wasn’t a functioning unit and spent the whole day with it, by end of day finding a “solution.” This solution was to drain the freon from the system and re-fill, this seemed to solve the problem. I asked the associate why that hadn’t been done before to solve the issue and he said he didn’t know. I then asked how he knew it was fixed and he said he couldn’t guarantee it and re-read me the description of work done like I was a kindergartener who just didn’t understand. He then only charged me for the new AC fluids and “helped” me with the labor cost by charging me $200. I drove away angry and rightfully so as the AC unit stopped working two days later. I called the associate at Capitol Nissan to let them know and never heard back.I then opened a case with Nissan Corporate to have the car declared a lemon as the AC unit will clearly never work. In that call I told them I truly thought this was a one-off case and that until then I had actually liked everything else about my Rogue. I told the representative that if Nissan awarded me the new car I was actually planning on upgrading to the Nissan Murano and would finance that upgrade through them.Nissan Corporate kept my case open for approximately 18 hours only to dismiss it because the car was out of warranty, they offered me one monthly payment ($350) for my troubles. I did not accept this money as it didn’t even begin to cover the amount of time I had spent away from work and the money I had spent fixing this issue. The way Nissan has treated me has made it abundantly clear I will never buy another Nissan and as soon as I am financially able I will be getting rid of this junk Rogue and buying a Toyota.

Nissan has produced a product with an obvious defect and has not warned their customers that if not repaired, then it can cause major problems with the transmission. I have had to pay over $5000 in repairs and rental cars for one month. There is a backorder on parts to replace the overwhelming amount of transmission repairs.

Awful. My 23 yr old daughter leased a car. She passed away suddenly. No compassion, no sympathy, just money hungry even when I asked to pay off lease wanted to hit me with more fees. One year later after 3 death certificates have been sent as proof they still call my house to speak to my daughter. Disgusting company. Will never deal with Nissan again. Total classless corporation and no one has the balls to call me back.

For the last two years 2014 and 2015 and now into 2016, Nissan has changed - but did they make the change as a user friendly for customers - Hell No times 2. The upper management of Nissan must be a bunch of Bone heads or knuckle heads - your choice but - its one of these two for sure. I have called their CS number multiply times at different times of the day and week to talk to a live person and stay on the phone for up to 2 hrs and no one has ever answer the call. I know I am the bone head for waiting this time endurance but I wanted to find out if anyone would answer. They have made changes to their website over the last two years and it has got worst as whoever they hired to do this changes. It does not work. I should have been discussing the problems to a red brick wall and would have gotten more response from the bone heads at Nissan.

I bought a Nissan Rogue in 2012 brand new. Three years later my transmission goes bad, because Im over 60,000 miles Nissan will not replace my transmission. Im very upset with them. I expect a brand new car to last longer than that especially when I still have payments.

After calling Nissan and having enough with my AC, we decided to Lemon Law my car. Well Nissan (corporate) called me back today and they at this time cant help me. Even though we have been dealing with my AC unit for over a year, dropped over 2500.00+ on my AC, having it several times in the shop for the same problem, had all different pieces changed within the AC and still not fixed!!!! WARNING: Never buy a Nissan as they don’t care about their customers after the vehicle has been purchased!! It’s 105 degrees outside, spent over 2,500+ on my AC…. Still not working properly and Nissan refuses to help!!!! I am so pissed and can’t believe how horrible their customer service is and how they treat their customers!!!! Never ever buy a vehicle from them!!!!

Very reliable but has an occasional issue. I think that the Nissan performs well. There is an issue with the aux input. Plus there are times when the radio display goes blank when on. I thought that it would have better gas mileage as well. Overall Im very pleased.

I am trying to obtain the necessary form to transfer my lease. My original request was placed on July 19. I was told the form would be faxed and/or mailed to me. Several phone calls inquiring about the whereabouts of the document have produced only excuses and no results. My last three vehicles have been Nissan products but I can assure you, based on this experience, it will be my last. May I have the courtesy of a solution to this problem.

I purchased this vehicle new in 2009 and have since had 3 failures since owning this car. Nissan installed what is called an Electronic Steering Column Lock (ESCL) that is designed to help prevent theft. Unfortunately if this part fails and it will about every 50,000-60,000 miles you will be unable to start the car even though mechanically there is nothing wrong with your car. I looked up other complaints and there is over 256k complaints on this issue alone yet Nissan will not back this part up. I paid to have it installed a 3rd time and was told that it was the 3rd generation on this part and that it would last but here I am 60,000 miles later and it broke again. I understand that my vehicle is 10 years old now but, I dont understand how Nissan can know that a part they make is defective and not come up with a solution or work around it leaving drivers completely stranded in a vehicle mechanically sound.The repair for this is between $800-$1,100 each time. Nissan is aware of it and stopped installing it in all Nissans and Infinitis starting in 2012 but deny the part is defective. Knowing this I cant recommend that you buy any product from Nissan as there is no guarantee that they are going to back their product up and since this is a unique part built specifically for their vehicles only in 2009-2011 there are no aftermarket parts for this. If Nissan told me upfront that hey, this is a great engine and if you maintain it this vehicle will go at least 300k miles but, there is a part on it that cant be maintained and will break every 50k miles and costs $1,000 each time to repair I never would have bought it. Ive owned 3 Nissans in my life and this will be the last one I ever buy.

2014 Altima SL V6 - New transmission at 11k still has issues. They will tell you they dont have a problem with transmissions but mine shutters at 20-30 and 57-70, very disappointed in Nissan! Offered to let CEO wife drive it for a week or even a engineer or their vendor who makes transmission! 22k and its a lemon! Also own a 2015 Pathfinder! 1k miles transmission shudders. Now 8k miles and will be trading it in on another brand. 2012 Nissan Altima, purchased new, runs like a new one! 100k miles. 1999 Nissan Altima 96k miles runs great! So if you can see, they have a transmission problem and are only replacing if it sets off a code! So the shudder is a normal feature they should advertise in their commercials. Stay away from brand until they get issues fixed! Im done with Nissan.

Bad gas mileage. Never got more than 23.5 MPM on my 2014 Juke.

I purchased a 2009 Nissan Murano in 2012 and now am experiencing a well known issue with the transmission. They extended the warranty to 120k miles but I have not driven the vehicle for the extended warranty period. I contacted the customer service for Nissan and spoke to several people with no resolution. They are not going to honor the warranty nor stand behind their product when they know this is an issue with the Nissan Murano. It has transmission issues and would advise anyone not to purchase this vehicle.

The dashboard started melting earlier this year and has been getting worse. The glare is blinding in the sunlight and other times an inconvenience. The transmission whines after 2 hours of driving in +80 degrees weather. Terrible car all in all, made by a company that wont stand behind their product. Definitely the last Nissan I am going to buy.

This is Surya. Experienced Nissan Versa for the first time and it was an horrible situation to drive on the interstate which is very uncomfortable. The pick up is not good and the transmission is BAD that you can feel like jumping when gears changes even though its a automatic transmission. If you are driving in a hot sunny day forget about air conditioning, because it doesnt work even if you switch to high mode. Finally I had a real bad experience in Nissan Versa because of Hertz (Car Rental).

I have a brand new Nissan Rogue. I live in Colorado and sometimes have to park under trees during the day for work. Other than that, the vehicle is kept in a garage and is washed frequently as I use the car to pick up business clients at the airport sometimes and want a good professional impression. Last week during a few days that seemed like spring here, a group of robins in a tree above my car managed to use my car for target practice. When I got in the car at about 6:00 p.m., I noticed the droppings and took it to a professional car wash the next morning at 8:00 a.m. on my way to work; only the droppings didnt wash off. The bird droppings damaged the seal coat and now I have dull smears all over my shiny new car. We hand washed, tried wax, took it to an auto body shop for their advice and then to the Nissan car dealer we bought it from. They said that they had seen this before from bird droppings and the only way to get it right was to repaint. This is a $27K car. Seriously, I cant drive anywhere where birds exist from now on or I need a new paint job? So here is where we are. Even if they do manage to fix the spots that exist on the car now, throughout ownership of this car, I will have to protect it constantly or expect to drastically reduce value every time a bird flies over! This is ridiculous to expect that paint on a vehicle can get totally ruined within 24 hours by bird droppings. Needless to say, this has and will greatly reduce the value of the vehicle. I am going to file an official complaint with Nissan and if they do not give any results, I will pursue this all the way up the ladder. Anyone else having this problem with new Nissan products?

I bought a Certified Used 2010 Nissan Murano SL with 31,339 miles on 01/31/2013 from Crowley Chrysler Plymouth, Inc. I also opted for the Nissan Security Plus Extended Protection Plan when I bought the car. I am very happy with the car and all of the car’s features. It is exactly what my wife and I needed. I do, however, have one issue since buying the car.On 03/11/2013, I took the car in to my local dealer for routine servicing. The car had 34,099 miles at the time. The dealer asked if the car had its 30,000 mile servicing. I did not know, but I assumed the answer was yes since the car was certified. I had attempted to get the service records on the car from Crowley, but they declined to give them to me saying that there were privacy concerns giving me another client’s maintenance records (I thought this was odd at the time, but did not challenge it). My current dealer offered to check with Crowley service to see if the car did in fact receive its 30,000 mile servicing. The answer he got was no. So I requested that this servicing be done and also asked for the car to be inspected.Upon receiving my bill, I was a little shocked. The bill was $1,393.01! Here is what was done: 30,000 mile required maintenance per Nissan manual; the car needs 4 new tires to pass inspection. The rear two tires tread was below standard, and the front two were very close to being below standard. Since this is an all-wheel drive car, the dealers recommended that all four tires be replaced. I agreed; and the alignment was out on all four tires, therefore an alignment was required. Since I was buying a certified used car, I did not expect any of these issues to be present. Question: shouldnt these issues have been taken care of by the dealer that sold me the car? Resolution: after several conversations with Nissan, I was told that there was nothing that Nissan could do, and that I should try to work something out with the two dealerships.Nissan Certified Vehicles Program is a scam. It allows the dealership to ask more for a certified vehicle, but gives the client no assurance that they are getting something in the deal. Unless you are willing to check all of the 150+ items on the certified checklist prior to purchase, you will be holding the bag if something is wrong later. In my case, the rear tires were just in spec. (5/32) at the dealership where I bought the car and not able to be inspected (2/32) on my first visit to my local dealership a little over 2,000 miles later. Nissan did not stand behind their process and left me in the middle between two dealerships - a losing proposition for anyone finding themselves in this position.

The promotion is a complete failure. I am unable to register or to log in; the instructions in the Internet are to enter either the pin code or the VIN (Vehicle Identification Number), while the instruction on the colorful mailing is to enter the pin code and repair order invoice. Also, on the mailing is an instruction to scan to enter. The local employees in S. Burlington are completely uninformed of the sweepstakes. Repeated phone calls to the local office are either not answered, or unanswered by people with no knowledge of the sweepstakes. I called a number once asking for help; a man answered saying there was a problem, but he managed to enter my registration. On the second try, neither my registration nor log in information would work. If Nissan is going to run a sweepstake, it should be done with much more care.

Absolutely horrible service from all aspects of Nissan. Summary: Issue was reported to Nissan Consumer Affairs (CA) and I was told that my car was still under warranty. My vehicle was at McDavid Nissan for 5 days before it was looked at despite having an appointment. Due to the delay in inspecting the vehicle the warranty had exceeded the 3 year warranty window. CA changed. Told me I was out of luck but would examine my case for out of warranty assistance. This would take an additional 3-5 business days. 12+ calls were left unanswered and messages left un-returned about the status of my vehicle. 3 messages left with the service manager were un-returned. No loaner car was provided and I was told I would need to pay to rent a vehicle. The 6 hour job took 9 days to complete.Full Story: I purchased a 2016 370Z NISMO In November 2015. My vehicle developed a water leak in heavy rain on the driver side door. This looks to be a common problem with these vehicles. My vehicle had 33,000 miles and I was told at another dealership that the warranty only covered 32,000 miles. I reported the issue to CA on a survey and was called by a representative. They told me that my vehicle was still under warranty and should take it in. I made an appointment as soon as I could and dropped the vehicle off on a Monday at 4 PM. I was told that no loaner would be provided and that I needed to pay for a rental. This is ridiculous and seems to be the common policy for all Nissan dealers. By Wednesday they had still not inspected the car. Finally, on Friday they called to let me know that they had found the issue and that I would need to approve the charges. I called to find out what the charges were since it was under warranty, but my service rep was out of the office and no one else could help me. On Saturday I was finally able to reach my service rep who informed me that my warranty had expired 3 days prior to me bringing it in and the work would cost $2,000. I called back to CA to figure out why I was told the work would be covered. When I called they told me I was screwed. Even though I had reported the issue inside the 3-year window, and the exact issue I described was found upon inspection, since the service department took so long to inspect the vehicle the warranty had expired. On the following Monday they called me back in and said they would look at my case for out of warranty assistance in 3-5 days but there were no guarantees. I told the dealer to order the parts so that the work could progress while I was waiting. The parts took twice as long to arrive over what I was told. When I called to find out about the status of the parts my calls were ignored and when I left messages no one would return my calls. I called over 8 times on Tuesday to get a status update and all the calls were ignored. I left 2 different messages with the service manager and these calls were never returned. I was again denied a loaner car. During the entire process my issues were treated as my problem and Nissan was of no help. On Wednesday I called again to get a status update, after 3 ignored call and another ignored message to the service manager, I was told that they were still waiting on approval from CA. CA told me they had marked the case urgent, but it could take another day or two. I told them the work would be complete and that I was going to pick up the car because I needed transportation. CA said that if I did that, the case would have to be reevaluated for reimbursement and could change their decision. I told them that this was absurd, and they said they couldnt do anything about it. Later that day CA called to let me know they had finally reached a decision to cover the repairs. I went to the dealership to pick up the car, but it wasnt ready even though I was told it would be. When the car was finally done, they didnt pull it up, they just gave me the keys and told me to go find my vehicle. I will never buy another Nissan and neither will my friends or coworkers.

I like the computer system that lets you know when it is service time. I also like the alert system, the stereo system, back up camera, systems for telephones, the windshield service, the mobility of the seats, steering volume to be adjusted when needed, the way the seat adjust to help with visibility, the built in coasters for handling drinks, and all the compartments that hold important papers. I also like the way my plan is set up, the mileage that I get, the attitudes for the workers that is provided when servicing the car and the service that they supply. However, I dislike the way the system is set up for more payment when something breaks on the car, having to put more warranty on the car and the warranty that comes with the brand new cars, and the price of the tires. But still, I love the car.

I needed a part for my Nissan Versa that was on national back order. For almost 3 weeks West Hills Nissan in Moon Township, PA and Nissan North America treated my problem with no care and refused to give me a used car or a rental car. After talking to about a half dozen people and complaining they got some guy named Angelo from Nissan Corporate to help me. He told me Nissan parts often go on national back order and this was a common thing. He said it was too bad I didnt rent a car because he would have reimbursed me - although I was told they wouldnt when this nightmare started. Emails sent to the president of customer quality - Brad Thacker went unanswered. Ill never walk into another Nissan dealership again.

Do NOT buy a Nissan. They made good on a car with faulty brakes that almost killed my daughter and gave me a Platinum Service plan. Then after 18 months the plan stopped being honored and when I call Nissan Consumer Affairs to correct the situation, they tell me the plan does not exist. Buy a Toyota or a Honda and hope they are more honest with you.

I have continued problems with my 2009 Altima which I have not exceed 110,000 miles. Speaking with your dealer service department they want to charge $120.00 to run a test and find out if the problem with the transmission is still under warranty. Which to me is confusing if your consumer affairs say the CVT is under warranty until 2019 or 120,000 miles I have not exceed either. Ive never had a car with this amount of issues even when I was buying used cars. I never owned a Nissan and with the experience Im having and the issue Ive had in the past I will never purchase or own one again. Several of my friends who drive or have driven Nissan products have had bad experiences as well.

I bought a new 2018 Versa S plus in July. It gets good gas mileage and looks good. That’s where the good ends... The bad, The CVT transmission has an intermittent issue where it vibrates or shudders when coming to a stop. Dealer cannot find an issue. The main seal where engine meets transmission is seeping oil. The dealer refused to acknowledge it was oil (called it a liquid) and said Nissan will not cover repair unless it is dripping on the ground! Really???I’ve had my oil changed twice, both times at two different Nissan dealerships. Both times they overfilled oil. First time they pumped 5 qts into a car in which the owners manual states 3.75 qts and had to drain some out. The 2nd time they put in 4 qts and had to drain some out. The incompetence in these authorized Nissan dealerships is bewildering!I’ve had three 27 point inspection and not one mention of the oil that is leaking from main seal. The green box is checked for leaks underneath car! I will be changing my own oil going forward and saving receipts. At least I know it will be done right... I will not purchase another Nissan product based off of my experience with the brand and incompetent service centers. I will definitely be selling this car before warranty is expired.

Car stopped, taken to my mechanic. Fuel Sensor needed replacing of which I didnt know was a recall part. When mechanic called and told of the # indicated, he wasnt told of recall. Sent him the part I put in for ALL money spent. Nissan refused!!

Two weeks prior to my lease maturity date, I called Nissan to set up my end-of-lease inspection. After 4 phone calls, I was told they use a third party to inspect the vehicles (easy way to avoid blame). Upon calling the third party to set up the inspection, I was told they could not have a representative in my area (suburban Phoenix) for 17 days, which was 3 days after my lease was up. I continued to call Nissan and was assured I would suffer no penalty payments and there was a 10-day grace period. I turned in my car the day my inspection was completed and it was in great shape aside from one dent the size of a nickel.10 weeks later, I received a bill in the mail for $1,200. $400 in damage from a dent in the front, which I agreed to pay, and also the $395 disposition fee, which I agreed to pay. However, I was also charged $398 for an additional months lease payment and $20 in penalty fees. When I called the Nissan Finance representative, they told me the dealership did not report my car being turned in for another 21 days after I had dropped it off. I strongly suggest not doing any business with this company or any of their affiliates, unless you enjoy scams and lies.

I purchased my Night Armor colored Frontier new in 2011. It wasnt until after my paint began to flake off the front fender wells, that I researched online and found this to be a long standing problem with Nissan Frontiers. I expected the paint to fade and lose its luster over time but to have the paint just completely flake off is something I wasnt prepared for. The exterior of my truck was detailed on a regular basis that consisted of washing, clay bar, sealant and waxing and yet my paint is flaking off, along with rust in the water channels on the roof. This without a doubt is a manufacturers defect in the paint process or the paint itself that Nissan refuses to acknowledge. Toyota has a similar issue on some of their vehicles but they have gone as far as extending the paint warranty to 14 yrs for all of its customers, kudos Toyota. There is no indication that the problem has been resolved on the 2022 Frontier model... BUYER BEWARE. This is a clear indication why they are losing market share... Nissan has lost me as a repeat customer!!!

I have three case numbers for the same issue with Nissan USA (**). All of my correspondence should be included with each case number. The attached comment below was my last comment back to Nissan USA. I have offered to take part of the responsibility of the repair and pay the labor. I paid to have parts replaced that were in good working order. (Both catalyst) due to a known defect in the manifold upper tubing 2004/2007. The vehicle was passing DEQ every time I had tags renewed, which, I had done in November of 2014. I have no way of knowing when the manifolds cracked. If a notice had been sent out I would have taken my Armada in to be checked. The cracks were very small and in the same place on both of the old manifolds. The dealer was obviously aware of the issue. The service manager told me when he showed me the old manifolds, Nissan corrected the issue by adding a weld to the manifold to prevent it from cracking. I hope this can be taken to another level of review.This is my 4th Nissan and will probably be my last. If Nissan was truly interested in keeping customers for life they would at least cover the parts due to the nature of the issue. Had a notification been sent out in regard to the issue I would have taken the vehicle in to be repaired. Nissan basically covered their butt by extending the warranty and not notifying their customers of the issue --- WRONG --- this issue needs to go to a level above whoever is reviewing my case. I will pursue my case with the Consumer Protection Agency.

I have had the same problem twice now with the radiator failing causing the coolant to flow in transmission, cause 2 defective radiators and now transmission has to be replaced a second time and the radiator has to be replaced a third time. Nissan has known about these defects for years. They cost me around $8000 fixing this piece of ** and like most people on here, Im still paying over $300 a month on a truck that I cant drive. They need to recall all Nissan trucks with this problem and fix or reimburse people the total cost. This is wrong for all of the complainants on here to suffer like this. Someone, please help. I dont know where to turn to now!

I purchased my 2013 Nissan Pathfinder SV on 9/25/14 from Miller Nissan In Fairfield CT. It was not disclosed that the vehicle had 3 previous repairs for the transmission. I brought the car in on 10/13/14 and was told it needed a new transmission since this was the 4th time trying to repair the issue. Upon pulling the records for the vehicle, it was shown that the previous owner had been in numerous times for the transmission. The first date the transmission was reprogrammed was 12/5/12. The car was sold to the previous owner in 2014 and on 3/29/14 she reported a bucking with the car. They reprogrammed the transmission at this point. She did not have the vehicle from 3/29-3/31/14. She returned again on 4/2/14 with the same complaint bucking. She returned again on 4/4/14 and they reprogrammed the transmission again. She did not have her vehicle from 4/4/14-4/25/15 (mileage 6127). She had at some point returned the vehicle to Miller Nissan. I went in to buy the vehicle 9/22/14 and they put in the leather as I requested ($1500). On the repair order it also stated that they should check the transmission for shudder on access. I went in on 9/25/14 and picked up the vehicle and NONE of this information was given to me. I purchased the vehicle and 2 weeks later brought it in on 10/13/14 with 13,316 miles on it because of a heavy shudder and shaking. They replaced the transmission at this point with 13,983 miles on it. I was not happy, spoke to all the managers at Miller Nissan, 6 months pregnant with my 3rd child, Not having my car for 15 days. They said there was nothing they could do. Basically I was sold the car under a lie about the transmission because I specifically asked about the transmission and was NOT TOLD that it had been in previously 3 times for the issue. On 2/18/16 I brought in the vehicle due to recalls and they reprogrammed the transmission again at that time. I did not have my car from 2/18-3/18/16. Again Very pregnant and I had my baby on 3/2/15. I contacted Nissan 9/11/17 regarding transmission issues again. I went into the sales department to try to see if they would take my car in and get me a new one to fix the issue they created by selling me a car that had known transmission issues that were not disclosed. The salesperson and manager wanted me to put in another 5K into the car I wanted to purchase and raise my monthly payments, not only throwing away that already $10,000 I paid on the car but also putting more money into it. I walked out and told them I would contact Nissan corporate which I did on this day to open a case. I went back on 9/14/17 because of the transmission issues that had been ongoing and they advised me that I needed another transmission replacement.I asked for a big rental car for my 3 kids and they said they did not have one. Finally after complaining and leaving no choice to them they got me into an Enterprise rental. I did not have my vehicle from 9/14-9/22/17. I picked up my vehicle last Friday and drove it over the weekend and it drove worse than when I dropped it off. I called Nissan, when in the meantime I was in contact with ConsumerAffairs in an attempt for Nissan to buy back this car upon which I was denied. I called Miller Nissan and brought my car back in on Friday, 9/29/17 and they provided me with a rental with took 2 hours for them to get for me. No one called me on Friday and when I called they advised they were still working on the car and that they found another transmission issue. I got a call today 9/30/17 and they advised me they attempted to reprogram the car and it did not fix the issue so they had to take it apart and install new parts to the transmission and needed to look at the torque converter along with other issues. This car is CLEARLY A LEMON. Nissan needs to make this right. This is not fair to me and my family and our well being and safety is being compromised by this car. I will be without my car again until next week again. This just shows this car is NOT FIXABLE and will continue to have issues with the transmission. Neither Miller Nissan nor Nissan USA is resolving this issue.

I found my Versa Hatchback door lock does not work two years ago. I asked Nissan service person, and answer is the mileage was out of warranty.

I am driving a 2006 2.5 Dci pickup Navara with 104,000 km on the clock. The Diff was replaced on 30,000 km and again it was repaired on 90,000 km. It is now faulty again on 104 000 km. What could be the reason/s for this problem? Was any Navara ever recalled with this problem?

Purchased a 72 month, 100,000 miles extended protection plan from for a used Nissan Rogue on March 3, 2012. The car was two years old, with 29,655 miles on it. The dealer offer a 72 months plan at time of purchased as a good assurance in case of unforeseen problems, etc. Sounded like a good idea, 6 years protection especially as the car gets older and parts might be prone to failure. The problem arose when I took the car in to be repaired April 3, 2017. They told me the plan had expired. The car doesnt have 100,000 on it yet. The 6 year plan begins on date of service not date of purchase. So, according to Nissan, I paid for a protection plan 2 years before I bought the car. On the form, it is clearly marked 72 month, 100,000 miles, whichever comes first. Not so clearly is that protection starts at in service date. How does this make any sense? I think its contradictory. How can you label a plan as 72 months, when I didnt own the car on 2010. Ive put in a complaint to Nissan, but am not expecting satisfaction. Anyone else have the same situation?

I bought a brand new car on 2020. After 1-2 weeks there was problem on aircon of car the dealers still couldnt fix that, after that there was a problem on the seat of car still couldnt fix. Now the paint started to fade on the car. Its just been 1 year and went to fix the car for about 10-12 times but still same. Doesnt feels like a brand new car. Worst car I ever had. Never ever gonna buy Nissan cars again.

So I bought a 2014 Nissan Sentra with 40k miles. I learned how to drive a stick in a 04 Sentra so I really wanted a new version after I sold my 04. Anyways. After about 4 months of having the vehicle my take off and accelerating was slow, if not completely gone. It took forever just to hit 50mph and I better not be on the highway because the minute I hit a hill whatever speed Im going will decrease even with my foot completely on the gas. It was over the time for a oil change so I took it in to get done. Problem went away so I thought I was in the clear but then it came back the next day. I forgot to mention that the engine light and traction light would come on every other day.I went to the Nissan dealership in Florence, SC where my mother was just incase I needed to steal her car. They ended up having to keep my car for 2 days because the engine lights werent on and they couldnt get a error code. Eventually they figured out it was a electrical problem and my backup communication system was failing and because of the 2 issues my battery was being drained so I needed a new battery too. The price ended up being $533. I called Nissan, started a claim, and within 24 hours I received a call back stated my claim had been approved and Nissan was going to pay 90%. Whoop whoop.The only issue was it took 10 days for the dealership to receive their check. Now those 10 days do include weekends and the 4th of July. My claim was approved Wednesday but I couldnt get my car back until the following Saturday. Even though the dealership talked to consumer affairs they wouldnt give me my car back until they got their 90%. Anyways since it was 10 days when I finally came to get my car my tech just gave it to me and forgave my 10%. I ended up paying nothing at all.

Purchased date:06/12/2015; Model: 2015 Versa S Plus; Dealer: Imperio Nissan of Irvine, CA; Service Rep: Scott; On November 1, 2016, around 9:50 am, our car was traveling in a very slow speed on an interchange on-ramp from freeway 110 north bound to 105 west bound in Los Angeles County. The traffic was moving in a slow fashion on an uphill on-ramp. As the traffic was getting slower, I gently stepped on the brake to slow down the car. While I was holding down the brake pedal, suddenly I heard a clunk noise and felt a vibration. At this point, the car started moving on its own without a sign of slowing down. I immediately tried to step on the brake with full force but felt the brake pedal having no pressure at all. Although a safe distance was kept from the front car prior to the accident, as the brake pedal traveled down to the floor, the car continued to move closer to the front car with uncontrollable speed.At that time, the only thing I could do was to veer the car towards the right edge to avoid direct impact with the front car. Based on the owners manual, I believed the anti-lock braking system function was being erroneously activated at the time of the incident since the dry and non-slippery road condition did not warrant such activation. And what made things even worse was, for whatever the reason, the car was moving on its own with uncontrollable speed while the brake pedal pressure was completely lost due to a faulty ABS activation, which directly caused the car crash. This vehicle was purchased brand new on June 12, 2016 and a subsequent recall serviced was done on August 13, 2016 from the same dealer following a recall notice with regard to sudden acceleration safety concern. The liability insurance claim was filed for the accident. The mileage was 8740 at the time of accident. The dealer was contacted on 11/7/2016 and the service rep named Scott was refused to take the car for inspection. I called Nissan consumer affair in TN and a on-site investigation and inspection is yet to be confirmed.

I purchased my Altima in 2011 from Newburgh Nissan, Harte Auto Group. Boy was I ripped off! I felt that I was bait & switched when it came to the deal and paperwork. Clearly, after I realized that I paid WAY too much for this vehicle, nobody wanted to hear about it. Not the dealership and not Nissan Motor Acceptance Corp. My payment is way too high for what I can afford since DAY 1. NMAC will NOT work with me regarding possibly modifying the terms of my loan. They dont care. Representatives there are very nasty. No notes was ever noted when I call. I seem to explain my story over and over again. Now nearly sinking clearly into a state of bankruptcy - JUST FOR THIS LOAN/CAR - Im sick to my stomach. In this day and age, you would think auto creditors would WANT to work with you - have a little bit of understanding and compassion to try and make it work. Nissan does NOT. I will NEVER recommend or purchase another Nissan product as long as I breathe and walk this earth. Ive made mistakes in my life - but this one was by far, the worst Ive ever done. Once again, not the dealer or NMAC will even try to listen to me or work with me to make my situation a little easier. DONT BUY A NISSAN!!!

I purchased a 2013 Nissan Sentra SR only 8 months ago with 80,000 miles! After leaving the dealership (hrs after) I had contacted the manager to inform her that I felt as if there was a problem with the transmission because of the problems I was experiencing, the car was revving very high while in park or stopped and jerking. It almost felt as if I was driving a standard and taking off from a stop sign in 2nd gear! This is what my car feels like taking off after every stop I make! I have a ton of text messages between the manager and I about this problem. She somehow made a way to make ME feel like I had been driving the car a certain way or that I just hadnt had any experience driving new cars. This was the response I got for about 90 days until my warranty was up!I have now only had my car for 8 months and with only 93,000 miles and 3 years old, I am being told my transmission is GONE and this is going to cost me $3,200! PLEASE TELL ME HOW THIS IS POSSIBLE FOR A 3 YEAR OLD CAR!? I still owe $11,000 on this vehicle! And while paying family and friends and taxis to get myself and my 2 infant children to and from work, school and daycare, I am now struggling to make my monthly payments because at this point, I cannot afford to mess up my credit! I dont know what to do!! And after reading all of these complaints I feel absolutely taken advantage of, and absolutely no hope for nissan! If you cant stand behind your vehicles then you should not be selling them! I am literally crying reading all of these complaints! It has definitely hit me that I am totally screwed!!!

I bought a new vehicle to replace my old one which was destroyed in an accident. Bought a Nissan since the last 4 cars between my wife & myself have been Nissans & they were all pretty good. Bought the car May 31 14 & by November it was completely dead. Long story short, it is presently at the dealership for the 6th time & still not fixed. It has been there for 3 weeks & they dont even return my phone calls to update the status. I had an oil change on 9/24 & they phoned me the next day, & followed it up with 2 e-mails asking about my experience, but they wont fix my car or keep me in the loop! I got on the dealerships chat line this afternoon & Donna promised to have them get back to me & also promised to e-mail me a transcript of our conversation for my records. She did neither! If this company had a spread of decency they would be ashamed!

While driving down the highway, a tire started to deflate. I called the dealership and let them know it was deflating for unknown reasons and they said even though I hadnt purchased the tire warranty that they would patch it and I would have no issues. So I brought it in and with one look they said they wouldnt patch it and I had to buy a replacement because it showed wear on the sidewall. Which it didnt have wear, the dirt was just not as noticeable after being almost flat for an eighth of a mile until I could pull off the highway to put the donut on. It cost me $290, as the rest of the vehicle is under warranty I didnt want to risk any interference of that by having 3rd party work done on it. But even under manufacturers standards it is covered since the tread wear is 1/32 off of brand new and there was only 8000 miles on the car. Their consumer affairs dept. called me back and basically said since I didnt pay extra for a warranty on the tires of the brand new vehicle that there was nothing they would do. But yet the tire they put on to replace automatically had a warranty. Am I the only one baffled by this logic? I will never buy another Nissan ever. They are rude and condescending and awful at listening and helping the people paying for their salary.

We would like to inform you that I am one of regular customer of Nissan Company from Kingdom of Bahrain. I was buy NISSAN ARMADA Chassis No: ** on date 28/04/2012, the most technical fault is air condition date of 01/07/2014. I did completely services. After that one year again same problem face. Again I was make service in your Authorized Services Center on 19/11/2015 replace as per related spare-parts. So that now again same problem facing. From the begin which problem face still not change. This time I met your Authorized Service Center. They are given me a high Expenses Quotation BD780. Therefore from the date of purchase always I was servicing your Authorized center only. They dont where is exact fault. In this regard please check your technical support and give me a valuable response.

My airbag light came on and my passenger air bag indicator showed off. I took to my local mechanic who told me there was a voluntary recall P8242 and therefore I needed to go to a dealership since this was covered under warranty. I took my vehicle to Haldeman Nissan in Hamilton NJ and was told it was not covered due to the wrong vin #. I should call Nissan consumer affairs. I was told someone would be back to me by end of day next day. That morning after supplying all information including quote of 4911.52 from dealership to repair (lined up exactly to recall repair) told nothing they could do since wrong vin #. I consider this not standing behind their product. A known issue and they will not fix a vehicle with approximately 60k miles. Last Nissan I will purchase. Also told by mechanic transfer case leaking and due to rust on my rotors they should be replaced. A small amount of rust accumulated since I had been on vacation and car was not used. Felt like they were trying to pull a fast one. Back to Ford/Mazda for me.

Never in my life will I return to this dealership (Power Nissan at South Bay) and I advise to be very careful when dealing with the people here. I came into the dealership requesting a Lease Buyout Packet which I was instructed to get from Nissan USA after calling over the phone. So I come in and I was told to wait for **. I waited over 1 hour to only be rushed out of his office, and after declining extended warranty, he literally threw me the purchase order. I couldnt believe the service this man was providing my father and I. I took the purchase order to my credit union to finalize the loan being that I didnt like the customer service given to me there at the dealership. The credit union mailed Power Nissan South Bay the check. I figured we were done and the loan was paid off. Well I was wrong. The same rude unprofessional man by the name of ** called my father and basically threatened him with returning the check back to the credit union if he didnt go in the dealership right there and then to sign the paper work for the extended warranty. My father told him “I don’t speak English.” He then told my father “You’re in America, not Mexico.” My dad couldnt believe his ears. He then called me to tell me what was going on. I then called Power Nissan and requested to speak to ** and then it all went down. This man began to yell and curse me out after I questioned him for harassing my father. He stated that we better go in there ASAP or else. I then asked to speak to his manager and he stated “I am the manager. I’m the senior manager and I don’t have time for you. Go somewhere else” and hung up on me. I called him back and told him Id be coming to pick up the check. He then said “Don’t bother its been destroyed.” So now my question is what’s going to happen to my loan. And where did all this come from. Never in my life have I seen or dealt with such an animal. Yes animal, he is not human. A human doesnt treat others this way. I am so disappointed and don’t even want my 2 Nissan vehicles anymore. I will never ever purchase or support a Nissan dealer after this horrific experience. I have reported this incident to Yelp, BBB, Nissan Corporate I want this to be known. You do not have the right to treat customers this way. I don’t know if this was an act of racism or if this man is just plain evil. Just because we are Mexican/Hispanic doesnt give you the right to treat us any less. The manager of Power South Bay is a total jerk - the rudest, meanest, ugliest person Ive ever met. Hope God forgives you.

I am very disappointed to come on here and do this. I bought a 2012 Nissan Versa in 2014. I loved that car. At the time the dealership seemed nice. It was all handshakes and how can we help you. Fast forward till today and they are the single worst entity I have ever had to deal with. Background: I unfortunately was in a car accident (no one was hurt) but my car was totaled. I wasnt an idiot, I had all the insurance I needed including GAP. I put in all my paperwork, work with the loan company and my insurance and the GAP company. Everything was going fine. Then, the woman from the GAP company emailed me saying that Nissan was insisting that I received the Security Plus extended service contract for free (which it clearly states on my Finance contact I was charged $935 for). I think to myself, not a big deal, I have my copy of the finance contract. I had already sent it to her, so I didnt see a problem. But there was a huge problem.The Gap company gets a cancellation quote for these services. But since Nissan was insisting I got it for free she couldnt get a quote. So, she calls Nissan, Nissan tells her I have to call. I call them. They say I have to speak to the dealership (which I am not at all in close proximity to at this point), but they are more than happy to contact the dealership and have them reach out to me. They said it would take probably a day before I heard back. Well, I never heard back from Edison Nissan. I called the woman back, but she stopped answering her phone weeks ago. She also will not return any of my messages. Her name is Janeesha, run the other way if you have to talk to her.This is a unique thing I have run into with this. I called the dealership myself trying to speak to someone in Finance a few times. Well, what they always do is transfer me to someone with a full mailbox. I cant leave message (not that I think they would call me back if they did get my message), the phone doesnt even ring. I call back and when the sales person answers (there is not published number for Finance because why would anyone need that), I ask for a direct line. They cant give it to me.So, I have upped the game on them, so now its their turn to up the game (I guess, that is what it feels like, like they are playing games with me and my finances). They say, well, I can transfer you to reception and they should have numbers they can give you. Great I say, Put me through. I thank the guy on the other end of phone, he transfers me to a voicemail, that says for me to leave a message, then promptly hangs up the phone so I cant leave a message.Its a shame. Their cars are awesome in my opinion. But I would never ever buy another car from Nissan because I would have to deal with a horrible dealership or a terrible phone support team. These people are only interested in you when you are ready to give them money. I get that, I do. Im not trying to vilify them, I know theyre profit driven like any company. But I find the fact that I cant get 5 minutes of a single persons time when I actually need them to do something for me! I knew what I wanted to buy when I went in, I made the sale very easy on them. I test drove, I was satisfied, I bought. Now I need something from them and they dont give a damn. Never again, Nissan, never again. I love how at the bottom of my Finance Contract it reads: Customer/Lending in Truth Contract. Except for when its provided as proof and no one cares what it says.

So I just bought a 2015 Nissan Rogue. I gave it its first bath. I went to flip the wipers up and lo and behold when I did so the wiper hits the hood! I opened hood to see if that was somehow the problem. It was to no avail. So now every time I clean or scrape snow from the windshield and want to lock them upright, I cant. Not without turning on my car, turning it off and hitting the wiper stick twice... I guess, I read this in a forum. I have yet to see if it works and even so quite annoying. Also difficult to do when its locked up in ice and snow. So beware snow dwelling Rouge owners!

Transmission Recall 2009 Nissan Cube. Contacted Nissan Consumer Affairs - 3 times notified them of a phone conv. with one of their representatives in that he was totally RUDE and nasty and I was told well they are overseas somewhere and we dont have control over them! Complaint #**. Carlo told me when asked if he cared about my problem -NO!!! Talked to Lauren that she was going to check on my servicing of the car. She comes back and says since I didnt have all the service done at Nissan I didnt show LOYALTY!! Its a free country last I checked!!! The transmission on the car has been recalled. I just paid $3399.74 because the recall mileage is 120,000. My car was at 126818. Nissan said too bad cant help you!!!

I purchased brand new Versa Note in August 2014, from the beginning the car was acting strangely - turning signal didnt work properly, the car was wavering on the road, made all weird cracking sounds and after every long ride, burning smell was coming out from left and rights tires. I brought it to Nissan services, but they couldnt determine the problem. I dont know anything about the cars, but can tell that eventually part of the axle was changed. Two weeks later I was driving back to Nissan with emergency lights on. Car was shaking so badly that I couldnt keep it in one lane. Once they took it on a test drive the wheel fell off!!! And they had to evacuate my car!! No one knows what was the problem, but they decided to replace the whole axle. Thanks God I didnt take a freeway that morning when I was bringing my car to a dealership! I am not satisfied!! I am pissed!! I am upset!! I purchased a new car, because I believed it would give me a sense of safety and security. But actually I got a lemon instead!! Mine and my kids life was put in danger! The car has a bit more than 5.000 miles on it, I am so caring with it, but it is bad. I am afraid to drive it now, even when it is being fixed, one week ago the wheel came off (which I doubt happens on a regular bases), how can I know that one week from now the roof will not be blown away or the car will not explode, or something else!!And another thing - when I cancelled some of my Christmas plans and was ready to go to pick up my car, Nissan representative called me and left a voice mail, saying: Oh, the car is not ready yet, I forgot to tell you that while we were fixing the axle we scratched the bumper... It sounded like they forgot to fill up the tank! I dont know if they are the one who responsible for the wheel falling off (because 2 weeks before it happened they were replacing the bolt) or Nissan just makes lemons, but I want this crap to be resolved! I have never heard or been in such a ridiculous and at the same time stupid and banal situation! I am going to talk to a lawyer. I want you to replace my car, return my money or other options. But I dont want to have any business with your company anymore. It is a big name, but a thin quality level.

I leased first a 2011 Nissan Armada then traded it in for a 2013 Armada. That was the biggest mistake I made. The 2011 is a far better SUV. The GPS is no good, it does not record CD and you can only put one CD at a time. There is no touch screen. All these features are on the 2011. I am sorry I traded it in.

Please don’t do business with Town Center Nissan. I have been a buyer twice and was told each time that if I referred someone I would receive a referral fee. I have referred 7 buyers in the last year and a half to the same salesman his name is Aziz. I have spoken to him many times and each time I am told the checks will be coming. They have not, not one. I can’t speak for other Town Center Nissan business practices but if they fail in this area so terribly I would suspect other poor business practices.

Got 2013 versa and brakes have been changed three times already. The fan went out and car ran hot. The ac leaks water on my right food which is going to mold and mildew my carpet. The ac at times took about ten min to blow cold air and the weatherstrip around my windshield has came out three times. Ive only had the car about six months. Also I notice it sputters sometimes when in accelerate. They, well, most of them were rude. Said they would put me in a new car for extra $100 a month which I cant afford and they said it would be another versa!!! I am fed up.

Nissan lied to us about the extended service plan. Parts that were listed on the pamphlet they used to sell on the extended service plan were not actually covered under the plan. We have called Nissan Consumer Affairs, they dont care. Some of their representatives tell us the parts are covered, others tell us they arent. One of their representatives told me he would accept that listed parts arent covered, pay for them, and move on. That is what I suggest every Nissan owner should do. Move on to another car maker. Until you can get rid of your Nissan be honest when people ask if you would buy another, tell them no. Tell people you are not happy with Nissan. Explain and give examples to people of what Nissan does wrong. If Nissan wont listen, we must get everyone else to listen to us. Dont buy a Nissan.

Never lease a car from Nissan!!! I leased a car from Nissan, made all my payments, had inspection done (car was in excellent condition), I was 10,000 miles under my allowance, and they send me a bill for $420 just because I turned the car in at the end of the lease and didnt get another Nissan!!!! They say there is no way around this fee unless you get another Nissan!!! GREAT way to do business!??? I will NEVER buy or lease a Nissan again! None of this was told to me when I leased the car. I am at a loss for words.... Just wanted to pass this information along so that it doesnt happen to anyone else. TOTALLY RIDICULOUS!!!!

I have dealt with this company for 4 years from not receiving my payment statements, to payments sent on time, to them posting them several day after receiving them at their post office box, to filing written complaints with a response justifying their negligent actions. If you ever purchase a vehicle from Nissan try to go to another financial institution. This one is horrible, they hang up on you if they dont want to hear your complaint, misrepresent themselves. 1 car 2 lemon, never received statements, pay on time, post payments close to grace period ending date, no reason why? I contacted them several times over first few months, could not pay online, because someone opened account and put a password on it that I could not access, they could not delete - bottom line I could not use. 2nd car total brand new lemon send payments on time, they post close to end grace period, same problem, now I pay through bill pay. Will be filing a complaint with the BBB and attorney general, other complaints too long to list. I was referred to my bank to refinance through them so I no longer have to deal with Nissan. I am considering this.

Nissan cannot find what is causing my 2016 Nissan w/600 miles to stall. Pulling into traffic it will sometime stall to the point of just barley rolling. In heavy traffic it sometimes is dangerous for me and my family. Other than that, it is a dream to drive.

Nissan Rouge - Steering wheel vibration that started 7 months after purchase. The steering wheel vibration has gone from mild to moderate/heavy in the last month. Changing to sport mode or turning off the overdrive helps a lot, and even sometimes stops the vibration for a while even after returning to the default driving mode. The vibration can be felt most of the time while accelerating but is worse at and above 35 mph while maintaining a steady speed. However I have noted the vibration to be moderate/heavy at all speeds. At times when driving a distance, the vibration will actually make your hands go numb and can also be felt in the gas pedal. My other concern is on two separate occasions while accelerating to enter the interstate while in sport mode, the vehicle hung in a lower gear until the RPM was extremely high and when I let off the gas it was almost like putting the brakes on as the vehicle slowed to the speed of the gear its stuck in, creating a very dangerous situation in traffic. Nissan refuses to acknowledge the problem and service people say They all do that.

If I could rate Nissan a 0 I would. All around terrible service from the advisors up to management. Brought my vehicle into Pine Belt Nissan of Tomsriver NJ. I had what I believed to be a stress crack across my windshield. The advisor along with the service manager both looked at it, and clearly said they could NOT find any point of impact, obviously with that being said it would be a factory defect. They sent all my info along with photos to Nissan corporate. Who I went back and forth with to have it covered since the glass had NOT been hit. Anyway it had been denied all across the board. Not a single person could provide an explanation on why the glass broke, of course they only work there but know NOTHING. I even asked them if they could Pay half the cost. Again was told NO. I would of happily taken aftermarket glass didnt have to come from the factory. Im guessing Nissan knows nothing of “goodwill”. Customer service is TERRIBLE! They cant even do the right thing for their customers, they would much rather lose them instead. Nissan is pathetic. I would never ever lease or purchase anything from this awful awful company again! Everyone else tell your friends and family! All they could come up with was, Sorry car is not in warranty, spare me Nissan. I will never serve my car in any Nissan service center again. Nissan does not do the right thing and thats the bottom line! Poor product and terrible employees.

Never ever will I buy another Nissan. Let me share my experience with you. I was happy to lease my new Xterra last fall (8 months ago). However, they never sent me billing info or statements; yet, they began harassing phone calls immediately. I mean 8-10 calls per day and mostly from people that spoke very broken English. I would state that no payment book was ever sent nor any statement sent to my address. This was the case for the first three months. And yet, the harassing phone calls continued as well as late payment fees. I even drove to and spoke with the general manager at the Nissan dealership where I leased the vehicle. He stated that they had had many complaints about Nissan Motor Acceptance Corp from customers.My newest issue was this month when I moved into a new home and was also traveling for work (June 2012). Because so much was going on, I forgot to send out the payment the first of the month, and the harassing phone calls began immediately. Im not talking 3-4 weeks late. Im talking 7-10 days late and phone calls all day, every day, including weekends. I called Nissan to pay for this month and next and they told me that I have almost $500 in toll-booth violations I have to pay. This puts me over the edge. One, I use toll highways maybe once or twice a month. If that, two, I have EZ Pass and it comes right out of my account. After speaking to several reps who speak very limited English, I am put on hold for 20 minutes and am eventually disconnected. I called back and went through the entire experience again and finally got to speak with a supervisor. I tried to explain my situation after again giving all my info (which takes an eternity) and the supervisor begins talking over me from the very first moment, arguing and questioning everything I am saying. She will not listen to anything I say and tried to argue with me, basically calling me a liar. This continues until I can take no more and I snapped.Advice: regardless of how much you like the Nissan vehicle you are looking at purchasing, dont buy a Nissan. I have owned dozens of cars and have never ever had a negative experience like this from day one. Horrible. Horrible. Horrible. Most unprofessional people/organization I have ever had to deal with!

My case was open in November 2019. My vehicle under warranty needs repair. More than 3 months has passed. Repair has not been authorized. I purchased a NV3500 in 2017. It has 5 year warranty. I found very serious rust problem on the roof and took the van to local dealer for diagnostic examination. The case was open in November 2019. The local dealer sent the report to General Nissan Consumer Affair on Dec 30, 2020, waiting for instruction to do the repair. However since then, we have been waiting and waiting.Every time I try to call the specialist in General Nissan Consumer Affairs who is in charge of my case, he wont pick up my phone call. When he calls back, he left message without information I missed your call, please call me back, my phone number is **. The worst thing is, there are three times I happened to pick up his call, but he hung up right after I picked up the call. I requested to communicate with email, but I only received the initial email when the case was open in November 2019. Basically he avoids talking to me and purposely delay the response to my case. I dropped my van in local dealer which is 60 miles away from my home in November 2019 waiting for the repair. In the meantime I requested a rental car to use, but the local dealer doesnt have one. I have other vehicles like Toyota and have never had problem to contact the consumer service or the dealer. I have never thought that Nissan has so bad consumer service and hope Nissan can solve this complaint after my case has been filed for almost 3 three months, still waiting, no car to use.

Great car to look at but dangerous in city driving due to transmission. Nissans transmission would have to be the worst on the market. It does not work well in city where it has to change a lot. Very dangerous at take off, motor revs a lot and you go nowhere (does not change up), seems to just slip.

Ive had 5 Nissans before. This is my LAST one. It is a piece of crap. The clutch failed at 27K miles and Nissan refused to fix it - wear and tear item. Radio, fan, A/C, etc etc. Will never buy another one!

Impossible to make a payment over phone without automated system asking you a Thousand questions. They call you 10 times a week to verify a payment coming. Nissan Corporation keeps you on hold for 10-20 minutes. Some get cocky when you are being polite and asking questions. They hang up on you or route you to the wrong people.

My husband and I bought a Nissan Rogue in California a couple years ago. It started having what we thought was transmission issues at about 95,000 miles. We immediately took it to the shop to be evaluated. They said there was nothing wrong. I continued to drive it and kept having problems. We took it in several times and every time they said there was nothing wrong. A few months ago we moved to Tennessee and drove our Nissan. We were in the middle of nowhere and suddenly my car stopped shifting. It was stuck in a high gear. We were finally able to make it to Tennessee to a Nissan dealership in Cookeville. We had an appointment for 8am. I took the day of so we could drop it off and came back to pick it up later in the evening. When we got there they were not friendly and clueless as to what was going on and where our keys were. Finally they figured out that nobody even looked at our car. They didnt apologize, take ownership of their mistake or offer us a discount! I had to take the next day off again to be able to go back and pick it up when they were done. They finally called and informed us that the transmission needed to be replaced. The reason my husband and I are so upset with Nissan is because we were then informed that the transmission had a warranty until 120,000 miles and we were actively trying to get it fixed since about 95,000 miles because we could tell it was going out! We have contacted Nissan to inform them of our experience and they dont seem to really care about their customers. The Nissan of Cookeville website states that their commitment is to provide their customers with top notch customer service but that is not near what we received!

2009 Nissan Altima Transmission - I just received a call from an Ashley and she said at this time Nissan couldnt offer any type of reimbursement for my transmission. Im just curious to know if they even took into consideration that I took my car to Nissan to have it looked at because the transmission was going into safe mode when it would get hot. We put it on the machine and there were no codes that came up on the transmission so I went ahead and had them change the fluids and filter and whatever it is they do for a transmission service. I leave the dealership and I smell fluid but thought nothing of it. I drive my 60 miles home and the next morning my husband drives his 48 miles to work. When I go outside to take my daughter to school there is a big puddle of transmission fluid in my drive way. I call my husband and when he gets to car after work sure enough there is a puddle of transmission fluid under my car.I called the dealership and they waited till 6 oclock for my husband to drive the car another 50+ miles to see what was going on. Turns out a hose had split and leaked out the transmission fluid. They fixed the hose put transmission fluid back into my car and washed out from underneath car because it was covered in fluid. Then almost 2 months later my cars transmission has all these codes and I need a new one. I didnt ask for the full amount I just feel like Nissan should provide the customer service that they say they will. Theres been numerous problems with the 2009 Nissan and thats why they extended the transmission warranty and the steering lock box which went out in my car and left me and my daughter stranded and a tow bill. I just feel like Im being done unfair and put in a financial situation for servicing my car. I mean would the transmission of went out if it didnt leak out the fluid after the service? I tried calling her back and even left a voicemail but she still hasnt returned my call. I also read the letter online where Kevin Martin said that they were trying to make the repair affordable if car was out of warranty. I just feel Ive been done unfair considering the incident with my car after the transmission service.

I know that this probably isnt relevant anymore, but I just wanted to provide my experience(s) with Nissan vehicles. When I got out of the Navy in 1979 and landed my first job. I bought my first new vehicle which was a Datsun King Cab (Nissan was the parent company of Datsun back then). This truck was wonderful, and everything you could hope for with reliability, great gas mileage, comfort and durability! So, in 1985 when it came time to replace this truck (Datsun had already changed their name to Nissan by then) I thought well heck, I had such great luck with my Datsun so there was no need to even shop around. That was a big mistake! I was young and impulsive then. Keep in mind that this is about vehicle that I bought brand new back in 1985. So, I plunked down my 18K for a new 2 wheel drive Nissan King Cab. The only option it had was air conditioning and thats it! It had no power steering and was difficult to drive at low speeds like in a parking lot. There was some black overspray under the hood that I cant imagine was supposed to be there since it looked like it didnt serve a purpose. The next things will astound you! When you drove the vehicle on the freeway at anything over 55 mph, you could not roll the windows completely up! Thats right, there was a vacuum created where the side windows actually pulled in and away from the window tracks just enough to not allow for the them to not close all the way. This was solved by reducing your speed below 55 mph. (I had good old fashioned hand cranks). Oh, it gets better. Since the front brake pads were metallic, the brakes had this loud metal on metal grinding sound that you could hear all the way down the block every time you approached a stop sign or light. People would actually look at you and stare! I went to the dealer about this and they said that since the pads were metallic that was normal and they just needed to break in. That sound never went away the whole year I owned the truck. Ok, next, The truck had several bolts missing here and there so I think it was a quality control issue at the factory. That didnt cause me any concern except that I thought what else was missing in areas that I couldnt see? Ok next, The air conditioner and heater worked very well (for 18K, in 1985 dollars it better have) except when it rained outside. The defroster simply could not keep up with any and all the condensation on the inner windshield. Even if you had the fan at full speed for long periods of time and tried different settings, nada. You had this foggy haze that would not go away on the inside of the windshield. I actually had to keep a squeegee on my dashboard and every so often reach for it and squeegee my interior windshield while driving. Nissan could at least provided me with a squeegee, enough said. Did I mention I paid 18 thousand dollars back in 1985 for this brand new truck? The plastic grille was held on with some cheap plastic fasteners that after a few months gave out so the grille would always vibrate loose. I think that was about it. I sold that truck private party for a loss for payoff. I dont know if Nissans quality control, engineering, and manufacturing had improved since then, but I vowed that I would NEVER NEVER NEVER buy another Nissan EVER again! This will crack you up. A year later, Nissan sends me this survey to complete and return. After I ripped them a new one, I never heard back from them ever again! Did I mention that I paid $18,000 in 1985 dollars for this truck? LOL. Their advertising campaign back then was Nissan, we are driven. What they didnt tell you was that they were driven to sell you an inferior overpriced vehicle. On a positive note, I think that all the Nissan engineers have long since retired and are laughing all the way to the bank unless of course, they purchased a Nissan.

Not only my is only 3 years old, now I have to buy a new engine??? Its only 3 years old. How come, I pay for this car in full now I have to $4,000 more on it. This is the thing, I move from ont to n/s and it put me over the 1,000 km. I am at 1,110kms and the rallye motors in Moncton n/b 1800-551-9595 will not let have a better way, of fixing it. I am not happy, I got spam. I be better off buying a ford.

I bought a used Nissan Note automatic just over a year ago. The mileage was 8100. My daughter uses the car to go to and from work. The car now has 12,500 miles on it. I had a gearbox problem and took the car to Nissan authorized dealer. The dealer said that the automatic gearbox needs replacing and it will cost £8545.00. I believe that there must be factory defect since the gearbox should not give problems at 12,500 miles. Nissan is not accepting responsibility. The car is 4 years old. The warranty expired 6 months ago. What can I do? How do I take Nissan to court on the grounds that this is a manufacturing fault?

Keep calling the Consumer Affair for 2 weeks, each time they said a specialist will call you. Again they said they called but I was not available. Left a voicemail. If someone calls it will show on my phone. One more time they put me on hold and connected me to the specialist but this time it asked me to leave a phone number, and case number etc. What I am dealing with?

I purchased a vehicle because I thought it was a sound economical choice and a practical car comparable in functionality to a Toyota or Honda. I was absolutely wrong. Not only do things begin to break and fall apart pre-maturely, but basic maintenance is almost impossible due to the poor construction and parts used on the vehicle. No one, including dealerships carry the parts for this 2012 Nissan Versa. Theres no such thing as being able to buy a new battery from AAA because they wont have it, I cant get the transmission fluid changed because Jiffy Lube cant get to it, I cant get my brakes changed at Firestone because they dont have the random, cheap parts the Versa requires. I didnt buy a car in this price point to be forced to take it to a Nissan dealership for maintenance and have them take a full day or longer to fiddle around with no better information or resources than the next auto mechanics shop.Of course Nissan Corporate heard from me and took no interest in my problems with their product. I just wished they cared more. I put my toddler in that car knowing its not the safest but forced to continue using it until Im presented with an opportunity to be rid of it. I feel like I got duped by Nissans misleading marketing and branding campaign that they are reliable vehicles. It would be nice if Nissan had more integrity. Will never purchase another Nissan or refer them to someone shopping for a car.

I bought a used Nissan Rogue in May 2015. I had it for 2 months when, leaving my subdivision, it began to roll backward for no reason, and I had no control over it. It nearly went into a watery ditch. I tried to dismiss it when I was able to get it started again, but I was very concerned. It had just barely not missed that ditch! Then, last night I was returning from Charleston, SC and in Columbia, SC and as there was work being done on I-26, a major highway, cars were being led in every lane VERY SLOWLY by highway patrolmen, one per lane. This meant that all cars were continuously putting on brakes every few seconds. After a few attempts to put on my brakes, I began to feel that the brakes were no longer under my control, as they werent holding properly. The car then began to go backwards again, this in the middle of hundreds of cars and 18-wheeler trucks crawling at a snails pace. I was terrified as I could not control the car, and I still dont know how I avoided hitting those behind me. I suppose they were just fortunate somehow to get around me. I put my foot on the brake, but that did nothing. I then pushed the emergency brake down and had to hold down that as well. I was in the center lane in all that traffic. I had lost my cell phone, so I didnt have that. I was beginning to get hysterical. I opened the drivers door (the window wouldnt roll down at that point), flailing my hands and blowing the horn. Id already put on the emergency lights. No one helped until about 15 minutes of this, with people screaming at me. Finally a young man (God bless him!) stopped in front of me and told me he would get a highway patrolman to help. The patrolman soon arrived and told me I had to get the car removed from all the bottled traffic I was in! He then told me to put the car in neutral and then turn on the switch. In tears I told him I was afraid to take my feet off the two brakes. However, I did as he said, and the car then started forward. He told me he would hold back the mass of cars so that I could get into the slow lane. He said I would have to get back to Greenville, about 90 miles away, the best way I could.This caused me to get off onto a road in downtown Columbia, with which I wasnt at all familiar. After driving around, I stopped at a McDonalds where a worker told me how to get back on I-26. I had to drive slowly and carefully back home. This happened last night, January 13, 2016. I had previously made an appointment for January 21 to have Greer Nissan check out the car after the previous problem in my subdivision as someone there told me it may be the drive train. I had to get it to a dealership before 60, 000 miles as my extended warranty declared. When I got back home, this morning I called AAA to tow the car to the dealership as I was just 20 miles short of 60,000 miles. Well, the dealership has had it today and can find nothing wrong with it. Theyve driven it several times, and checked it out but have come up with nothing. (REALLY?) I told them SOMETHING is terribly wrong, so they agreed to keep it until tomorrow. After reading all the previous complaints about Nissan automobiles, I know I have a lemon, and I now call it the Death Car. I am afraid to drive it. I am a widow on a very limited income, so theres no extra money to put into that car. God, please help me!

I purchased a 2011 SL Nissan Juke a little over 2 years ago. I chose the Nissan Juke because, at the time, it seemed like the perfect balance of practicality and aesthetics for a car under 25k. About 1 year into ownership, the car began to lose its ability to retain a battery charge. Several times the car needed a jump start. I took it into the dealership, and was told the battery was faulty -- hard to believe for a car just 1-year off the lot. I changed the batter per the dealerships recommendations. At about 68,000 miles, I take in the car to get checked out because of a rattling noise coming from the engine. A diagnostic was run, and I was told that I would be looking at a $2500 repair to replace and/or repair the timing chain, which, according to the tech, I should do sometime soon. At 70,000 miles, the vehicle completely stalls out while driving and eventually decelerates to a complete stop. The car no longer started, and I had to have it towed to the dealership. Now, the Nissan dealership is telling me that I need a completely new engine because there was damage caused by the timing-chain, which end up costing nearly $10,000. Ive since then learned that there are countless other Nissan Juke owners that have had the exact same thing happen to them. Not surprisingly, a class-action lawsuit has been filed against Nissan on the exact same issue. I need information regarding becoming a part of a class-action lawsuit filed against Nissan for failure to disclose knowledge about a faulty timing-chain design, and subsequent failure to issue a necessary recall on the model to repair the defect.

There was an issue with the transmission for this vehicle, hood. The hood of the vehicle seemed to appear loose all the time. When I would drive the vehicle the hood seemed as though it had been opened and not closed completely.

I purchased a 2014 Nissan Versa Note at Gladstone Nissan. Navigation system has never worked right & I spent 5 weeks taking it back & contacting dealership. They never had service handle my complaints but rather had the salesman troubleshoot to no avail. I no longer had the time to drive there & sit & especially since I did not give good survey results on Nissan survey - have been confronted by dealership employees including GM (Why would Nissan share that information that I was promised was anonymous only to be confronted personally & by phone? Nissan failed to honor their word & placed me in harms way. What was the purpose of the surveys - to punish the consumer who answers honesty?). No interest in resolving multitude of problems Ive had with the dealership, including getting my address correct, providing me with promised paperwork, deceptive practices in including other warranties with contract & being uncooperative in cancelling the contracts (see Edmunds.com consumer reviews - this is their standard). Worse yet, there are 2 recalls already - not even a month old. Nissan Consumer Affairs is a big waste of time & patronizing - they claimed they could not consider more actions because I do not have documented return visits for the car (once again, the dealership at fault) & did not return the car for recall campaigns (I did some 3 weeks prior to CA claim) at a different dealership. They have no course of action intended apparently except to not help the customer - who buys a new car which does not work as promised & identifies problem immediately. The other dealership ordered a replacement navigation system, except that they cant get them in because it is too new a car. So how am I to resolve a problem with a new car which Im stuck with when there is no one in the hierarchy of Nissan NA taking responsibility for their cars, dealerships and customer satisfaction promise? Now the ceiling in the car needs repaired. I would not recommend Nissan because they fail to support their guarantee and do nothing to resolve problems with their dealerships & car defects. I have logged some dozen hours in calls to no avail. I have new car payments on a limited income, poor health & a navigation system I purchased to navigate in a new area to get to many medical appointments/tests. Consequences of buying a Nissan: I have a new car that has a navigation screen that has pop-ups that block all visibility of the map & have expended hours lost, on the side of the road trying to clear it, and deteriorating health as a result. I have spent hours trying to contact third party vendors to cancel non-negotiated contracts & updating my mailing address because of incompetence & unethical designs of dealership. It is helpful to share my plight in social media to warn future buyers to steer away from the Nissan Versa Note, Nissan N.A., Gladstone Nissan, so that my experiences are not repeated.

I leased a 2014 Nissan Maxima in June 2014. The automobile has only 18,000 miles on it. In the last 40 days, it has been in the shop 4 times. First time, the servicing dealer said it was an O2 sensor. Second time, I was told it was the REAR-END O2 sensor. Third time, they kept the car 5 days and couldnt find the problem, so they replaced the wiring harness. Fourth time, the gauge cluster (display) went completely black, and when I took it in to get it fixed, rotate tires and change my oil, they found a front axle leaking oil. I talked to my servicing dealer about trading out of the lease, and they told me the value of the vehicle had dropped in HALF in ONE year, leaving me with no option to trade out. I then contacted Nissan Consumer Affairs to discuss being released from my lease. They drug the process out over a month, hoping I would go away. I continued to pursue them via daily telephone calls. They sporadically returned my calls, using my cell phone, rather than my preferred number at work, thus avoiding direct contact with me. They had indicated they were reviewing my complaint and would have a response by Monday. They notified me today they are only willing to provide me a two-year maintenance plan, but nothing further. THIS CAR IS A LEMON. I recommend NO ONE purchase a new Nissan with this buy the car, but forget servicing the customer after the sale attitude. I have always been a fan of Nissan - purchased many vehicles in the past, and strongly recommended their product to many of my friends. I am sorry to say I have lost all confidence and URGE anyone to live under the BUYER BEWARE philosophy.

Case number was opened because we were eligible for the battery replacement under warranty. We were unable to replace the battery, because the case number was prematurely closed without prior notification. Please advice, who should we contact regarding re-opening the case. Contacting customer service did not help.

I have spoken to my sales agent today and they have agreed to pay half the cost of the muffler. However mechanic did not support exhaust pipe when they said I could take it home, and when I brought it back immediately with the car making the most horrendous noise it could possibly be making, I was informed my catalac converter was now broken, and had to be replaced, however the warranty is going to cover this.

I bought my 2000 Nissan Maxima new and just after the three-year mark and at about 27,000 miles I got an SES light. I took it to the dealer and they told me all 6 ignition coils needed to be replaced. I was in shock. How can all 6 be bad on a car with only 27,000 miles. I asked if there was a recall or if the parts were defective. All they said was to call Corporate Nissan! When I did I got blown off. They said since my car was past the warranty period they were not responsible for anything. I was out of luck. I said maybe they could make an exception because this was not something that normally happens. They would not budge. I was stuck and what made me really angry was that these parts had to be ordered through the dealer and they were on back order. I tried AutoZone and online but no luck. The parts took about 5 weeks to come in since there was a shortage of these parts. This was very common for this year and model car. I had to rent a car for this period and ended up spending a total of $1600 including the rental car. This was a nightmare I will never forget. A very good example of very poor customer service. Leave your customer stuck and say we cant do anything for because we do not have to. Excellent way to make your customer say I will never buy another Nissan product again. I actually had to call the customer rep because she did not return my call. I left her a message saying thanks for nothing and calling me back like you said you would. It was not her fault but she could have returned my car with courtesy and respect even though there was nothing Nissan would do for me. I really felt that there should have been a recall but they took the cheap way out. Better to lose a few customers than to shell out bucks to help customers with a manufacturer defect. The sad part is that after all that I went through, I still have this car today. It has 172,600 miles and is still running good. Still will not buy another Nissan because of this bad experience. I had to replace 3 O2 sensors, MAF sensor, radiator, alternator, starter, thermostat, front axle, dimmer switch, front struts.

I have a 2012 Versa with numerous paint chips all over the vehicle. Consumer Affairs told me to have the dealer document it, which I did. They then said it was environmental and unless the manufacturer deemed the paint is defective, they cannot help. I have never had a new car chip so easily and I am convinced its due to poor paint and/or clear coat.

I own an Altima and the drivers and passenger sides floor boards are rusting through, as well as my flex pipe that connects to the catalytic converter. Last but not least, oil pan is also rusting through. This seems to be a defect with Nissan, yet they will not take ownership of the issue. After much research, I found that I am not the only consumer who has this issue. No one can tell me that after only 7 years that this is normal for a car to rust like this. I also own a 2000 Chevy that has not rusted like my Nissan. On top of my car being a rust bucket, it also has an issue where if you move my car a few feet and turn it off, it will not start. I have brought it to a local Nissan dealer for this issue and was told nothing was wrong with my car. Again, after researching this issue, it also seems to be a problem with the 06 Altima that Nissan will not take ownership of. I will never buy another Nissan again!

We WERE a Nissan family. 2012 Rouge on second transmission. First faulty transmission caught fire after Service Manager assured us the car was fine to drive. This left my 18 year old daughter on the side of a highway with a flaming car. 2015 Rouge CVT needed to be replaced. Sounded like the wheels were going to fall off. 2012 Versa transmission replaced the same week as the 2012 Rouge. Researched the Versa and it had air bags that were recalled and I was never notified. Called Corporate Nissan and spoke with two separate representatives that could have cared less that for safety or reliability. My daughters were both dismissed by service managers that told them their cars were fine. I am a single mom who has purchased 8 Nissans over the past 25 years. After speaking with Corporate Nissan three cars are going to be traded very quickly!!! BUY ELSEWHERE.

I got a 2017 TITAN I pay 441 a month for. I have embarrassingly made 2 of the payments in a loaner vehicle, had to cancel 2 family trips, and continue to be inconvenienced by Nissan both at corporate level and at dealership level. What ever happened to customer satisfaction? What ever happened to making the bad situation or experience right? NISSAN USA doesnt understand these concepts. Seeing everything that I have gone through with my truck has turned off two neighbors of mine from buying Nissan product.

First, to make a payment over the phone for a Nissan account, the consumer is charged a $12.00 service fee. That is outrageous! Second, BillMatrixs automated system is a headache to deal with. Compound that with having to talk to customer service reps in India just compounds the frustration of going through their customer service communication channels. All this adds up to make it a real headache to try and communicate with Nissan. Just the thought of having to pay $12.00 in order to pay your bill seems like a racket.

Im in the process of purchasing a used 2004 Nissan Maxima. I have not had the vehicle for thirty days. It needed a wheel alignment in which the dealer said he did. The car jerks when changing gears from reverse to drive. It slips backward a little. The check engine soon light came on for three (3) days, then went off. Right now, the only money, I spent at this time is the down payment. What is my legal recourse regarding State lemon laws and/or the Uniform Commercial Code? I have not registered the vehicle in my name as of yet. However, it is due by October 26, 2013. I thought Nissan was a reliable and dependable vehicle, with my experiences and the numerous complaints, I see it is not. Consumer Affairs: This is a dangerous situation and why are you asking us to file a complaint if you are not going to force Nissan to do a recall or fix these consumers vehicles? The complaints are so similar in nature and what are you doing! Does someone have to be killed or badly injured before you force Nissan to do what is legally the right thing to do? Right now, my confidence level is not high at all for Nissan or Consumer Affairs. We are hard working individuals and cannot afford these repairs and car payments. The consumers are counting on you to force Nissan to be liable for these defects.

I bought my car in Swansea car dealer Bassett on the 27 of May 2016 but the car did not have a spare tire or emergency kit as declared by the dealer. I have been stopped by the police and they told me l was breaking the law. I told them that when l bought the car there was no spare tire or emergency kit and they told me that Nissan as a company was suppose to provide a spare tire or emergency kit.

I had my payment deferred on June 28, 2017. The women told me that the payment was deferred. They have charged me a 30 late fee for the last 5 months, but most of all they destroyed my credit! Called them today, and the guy told that they cant do anything to repair the error in my credit, but took off the 30 dollar payment for this month.

Nissan has the worst customer service. I have been a valuable customer since 2011 and have never missed one payment. I was informed that the company did not receive one of my payments and instead of notifying me, they sent me to creditors. I am convinced someone from the company took that payment and pocketed it. Because of their carelessness, I have been put as delinquent after only missing one payment; and instead of helping to resolve the issue, they said theres nothing they can do! Horrible customer service and bad manager! Nissan needs better employees who know how to interact well with customers, try to find solutions and dont catch attitudes with customers who spend their money in this company. I will never recommend anyone to ever purchase a vehicle with Nissan!