Route 23 AutoMall was pleasant when I purchased the lease on my Nissan Maxima, however when my lease was over and I needed to return the car, everything was different. I purchased my lease at Route 23 AutoMall in NJ and then moved to Rhode Island. However, when my lease term was over, I returned my car back to Route 23 AutoMall where I originally purchased the car. Once a customer, always a customer, think again!Route 23 AutoMall lied about willingness of returning out-of-state license plates to the DMV and instead, salesperson ** kept them in their desk drawer. This action resulted in property tax from Rhode Island for 3 months when I no longer had the car. Returning the plates to RI DMV is the only indicator to stop property tax from being generated. I am seeking $148 from dealership to cover the timeframe (June-August) where I no longer owned the car, but was being charged taxes because salesperson kept the plates in their office and had me believe they were going to mail them back to Rhode Island. When I complained to Route 23 AutoMall, I was given no consideration by the salesperson **, office manager **, office manager **, and instead treated like a bothersome customer.#Route23automall #Nissanlease #Nissancustomerservice #Nissancomplaint #NJNissandealers

Worse Purchase Ever!!!! I bought a brand new 2014 Altima as a graduation gift for myself in 2014. Within a year my transmission had to be completely replaced as well as my computer. Recently my air went out. The dealership informed me my Air compressor was bad and I was out of warranty. When I complained about the car I was told Sometimes they just have bad parts and there was nothing I could do but pay for the repair. I told them I felt they sold me a lemon and was told its the companys problem and not the dealership.

1st I want everyone to join me in my complaint to the Federal Trade Commission for every call they get they will take down Nissan for selling cars knowingly that have malfunctions! Im writing regarding a vehicle (VIN#3N1CN7AP6FL844173) I purchased new from Landers McLardy Nissan in Bentonville Arkansas on 9/01/2014. The next day I drove the vehicle to Russellville AR so the insurance company could take pictures. On my way I noticed that my car returned very poor gas mileage around 29 miles per gallon (mpg) at 70 miles per hour and that the air conditioner bogged the engine down. Curiously, the instrument cluster reflected 41mpg. I also realized my car was very seriously out of alignment and that my Bluetooth feature was useless. While using the Bluetooth at highway speeds I could hear people but they could not hear me. When the car was parked the Bluetooth feature functioned poorly but did work. The next day I took my car to Landers where they found the car to be out of alignment and several technicians hooked their phone to my car and all reported the Bluetooth feature functioning properly. The service department inquired about my cell phone which was an LG G3 though Sprint. I was informed that my cell service was the problem. (See service notes) This is one of many very disappointing visits to Landers because in the base Nissan Versa, which has a nonadjustable Bluetooth microphone--Nissan is fully aware the Bluetooth is nonfunctional. One of Landers technicians was aware my front struts were installed improperly from the factory but didnt mention it to anyone. I kept returning to Landers because my car still pulled to the right and jerked to the left under acceleration and my Bluetooth Feature still did not function but my phone worked fine in other cars. At one point the car jerked so hard to the right I over corrected and did a 360 on I49 and that resulted in my bumper cover being scratched up. I finally spoke with the manager of service department who had a tech ride with me and he informed me that my car pulling to the right was just a hard constant drift and my Bluetooth would not work until I switched cell carriers. They then put my car on the alignment rack and told me it was in perfect alignment and the Bluetooth issue was my problem.Although, I constantly brought up the fact that 10 gallons of gas which filled my tank up would take me from 250 miles to a max of 325 miles my instrument cluster reflected 40mpgs- this issue was never addressed. The manager told me he could not fix something that is not broken. I then received a survey from Nissan Motor Company and informed them of my cars constant drift, inaccurate instrument cluster, and nonfunctional Bluetooth. The next day Landers had called me various times. The service department, Marilyn ** (customer service manager) and my Salesperson all wanting me to bring my car in. First I met with my salesperson who asked why I didnt go to him with my problems and I informed him that he had saw me and spoke with me several times while waiting on the car and knew I was trying to have my new 2015 Versa fixed. He informed me that my survey cost him and Marilyn a lot of commissions and that Landers had to pay my finance company just to do my loan. I realized right then I had been the victim of a kickback loan. Next I went to visit Marilyn ** who told me from the first time I brought my car in a technician had noticed my front end was assembled wrong in the factory. How she found this information out so quickly was beyond me unless Nissan was trying to wait till further down the road to fix the problem to avoid hurting reliability ratings. I have a coworker who purchased a new SUV from Nissan (a hospice nurse who was working) and the vehicle just went off and Nissan accused her of running her car out of gas and then kept the car for 8 weeks. Marilyn went on to say the service department was disorganized and had a lot of miscommunications and that no one had drove my car to check the Bluetooth but had just sat in the car. I informed Marilyn I had broken my contact with Sprint and went to AT&T and my Bluetooth still did not work. My car was so severely out of alignment I had lost control and expected them to pay My Early termination fees to Sprint, Replace my LG phone, and fix my bumper cover. To this she replied the service department will not take responsibility for any of these things. I even had internet installed at my home due to using over 100GBs of data per month. All of my Sprint talk, text, and data was unlimited for $60 Dollars/month. With AT&T its $40 for the line and $40 for 3GBs of data and $39 per month for internet service. She let me know that my car would be fixed and that was the most important thing to me. They replaced the left front strut and Im not sure what else. The car was still not in alignment and the instrument cluster was never addressed and the Bluetooth feature did not work. I work for home health and hospice and declining a call is not an option for me. They later talked me into trying to trade my car for another Nissan but lowballed me on the trade difference and the finance company wanted me to keep my car for 1 year. I knew it was wrong to trade my car because it was obviously a lemon but was desperate to get out of it because between the car being out of alignment and not having hands free calling and previously losing control I felt unsafe in the car. After that the service manager took the car and kept it over a week and could not find a problem with the alignment but ordered another microphone for the Bluetooth. I assumed he would have read previous notes on what had been done to the car but did not. I took the car back and wrote Nissan Motor Corp a certified letter giving them one last chance to fix the car. They sent up a tech from Dallas and he and Marilyn rode with me and he called my car pulling to the left under acceleration torque steer and pulling to the right curvature of the road which is a term Landers loved to use. We made various calls on my cell phone which everyone could not hear us then Marilyn wanted to call Landers which I insisted she not but she did anyway and she spoke with the lady who she shares office space with and of course she could hear us fine because she had her volume turned to the max at the office and this was preplanned and very deceitful and pathetic. Someone else called and were unable to hear Marilyn. When we got back the cooperate tech who argued the car was fine found the car to be out of alignment and fixed that and addressed the Bluetooth by allowing me to drive the same car only with a continuously variable transmission (my car is a stick) and at 70mph the Bluetooth feature did not work. However, I noted that the RPMs in that car were very low allowing the car to achieve good gas mileage were as my five speed would have the rpms at 4000. The car was still out of alignment and Nissan Motor Company wanted to pay me $1500 for my inconveniences but when I received the letter it was a settlement offer for the alignment and Bluetooth. They also expected me to keep the car in that condition. I will write letters to the Federal Trade Commission, The National Highway Traffic Safety Administration, and The Insurance Institute for Highway Safety until these cars are recalled. Because Nissan is fully aware that the Bluetooth is not functional and the manual transmission equipped cars in no way achieve the mpg as promised and this torque steer would lead to many head on collisions for a driver who is medically impaired. Texting, talking and driving has proved fatal time and time again let alone a car that pulls into oncoming traffic. My last visit to Landers I tried to obtain my service records with diagrams of the alignments and was invited to leave because I admitted I was going to seek legal counsel. I also needed an oil change and my car was out of alignment so eventually I took the car to another Nissan dealership who found the car out of alignment and performed yet another alignment which the car still pulls. I have received stupid surveys from Nissan Consumer Relations asking what I expect them to do. I want them and Landers to be honest. I will be filing Freedom of Information Request with Nissan and Landers concerning other complaints, recalls, and kickback loans. The money Landers has cost me is expected now. The money Nissan offered and then sent a settlement letter is viciously ridiculous. Im not sure what legal recourse to take with them but they have made me a firm believer of staying away from any future Nissan product. Please advise me of who else to contact concerning the immoral car company!

I was three months away from returning my Nissan lease and wanted to go into another lease without any interruption. The Hyundai Sonata caught my eye and decided to go to my local dealer. There I spoke with Kevin ** and informed him that I was interested in a Sonata and that I also had three months left on my Nissan lease. After going back and forth with the numbers and his manager and agreeing that the dealership would pick up my last three months, we shook hands and the deal was complete. I gave Kevin my account number with Nissan so he could call and take care of the particulars. I left my deposit and was told to come back the following week to pick up my new lease.After two months, I received notification from Nissan that the monthly note was not paid. I called to speak with the finance person who pawned me off to Kenton **. After telling Kenton what happened, he informed me that it wasnt in my file. I told him that Kevin ** wrote it in his notes and he should talk to him. After chasing Kenton numerous times as he would never return my phone calls, I finally spoke to him and he told me that the check went out on May 12 and Nissan would get it by that Monday. I called Nissan three days after and they never received such payment. Two days later, I get a phone call from a collection agency stating that Im in collection for three months past due payments ($1,050). Kenton flat out lied to me and he nor his manager had no intentions on honoring what salesman Kevin ** promised. My husband actually went to speak to Kenton and he said that the best he could do was pay for half and I agreed to that. He didnt even honor that. He kept saying his manager was out and he hasnt gotten a chance to finalize; it was a lie.I sent a certified registered letter to the owner of the dealership Jim ** on July 16th asking him to follow up and get in touch with me. It is now Aug. 18th and I never received the receipt from the post office with his signature. This lets me know that he, along with his employees, practice unethical ways. As the owner of this dealership, he should have at least called me but he never did. I have been a loyal Nissan customer for over 12 years and decided to venture out and try something different. Premium Nissan of New Rochelle staff honor what they say they would do and I never had any problems whatsoever. Why did I give my business to a dealership that couldnt care less about customer satisfaction as long as they get the sale?

I purchased a Versa in January 2012, it has been back to the Pat Peck Nissan four times, all to no avail. They replaced the stick shift two times and then the third time told me it had a recall and assured me that it would work after this time. Of course it still isnt working. When I get into my vehicle it may take me up to 30 minutes to get it into gear to even go anywhere. I purchased a new car because I wanted reliable transportation. Well, Nissan isnt a reliable transportation. I wouldnt recommend this vehicle to my worst enemy. The customer service is awful, everyone lies to your face. I am appalled at the whole situation. Whatever happened to making the customer happy?

If I could rate Nissan a 0 I would. All around terrible service from the advisors up to management. Brought my vehicle into Pine Belt Nissan of Tomsriver NJ. I had what I believed to be a stress crack across my windshield. The advisor along with the service manager both looked at it, and clearly said they could NOT find any point of impact, obviously with that being said it would be a factory defect. They sent all my info along with photos to Nissan corporate. Who I went back and forth with to have it covered since the glass had NOT been hit. Anyway it had been denied all across the board. Not a single person could provide an explanation on why the glass broke, of course they only work there but know NOTHING. I even asked them if they could Pay half the cost. Again was told NO. I would of happily taken aftermarket glass didnt have to come from the factory. Im guessing Nissan knows nothing of “goodwill”. Customer service is TERRIBLE! They cant even do the right thing for their customers, they would much rather lose them instead. Nissan is pathetic. I would never ever lease or purchase anything from this awful awful company again! Everyone else tell your friends and family! All they could come up with was, Sorry car is not in warranty, spare me Nissan. I will never serve my car in any Nissan service center again. Nissan does not do the right thing and thats the bottom line! Poor product and terrible employees.

I purchased a 2013 Nissan Altima a year and half ago with 33,000 miles on it. The car is now at 74,000 miles and the transmission goes out. I got a check engine light on 05.20.2016 and the car would not start on 05.21.2016. I called and spoke to a Nissan Rep, with no comfort or remedy. I had to get my car towed to a mechanic, who confirmed the transmission was a bust. I searched the internet for reviews, and to my surprise, there were 100s of complaints and experiences just like mine. I dont get it Nissan... I thought you were one of the BEST... But disappointingly you the WORST!!!

I brought a New Leaf on 2nd May 2014. This car is supposed to go 170 Km on a full Battery Charge. My new car will only do 90 to 100 Kms. on a full charge. It has been back to the dealer 3 times for repair. The Head Office of Nissan will not honor the Warranty, as they say there is nothing wrong with the batteries. Their Sales Booklet and internet says should get 170 kms on a full charge. I paid $39,000 cash and would like my money refunded. Head Office in Melbourne WILL NOT CHANGE THE BATTERIES.This car does not perform to what is printed in the Booklet. This car was made in April 2012. Held in storage at Brisbane until sold. The Batteries are 2 Years old when it was delivered to me 4th June 2014. Compliance Plate was Dated May 2014, but the car was over 2 years old then. I expected to buy a 2014 produced Car not a 2 year old one. If then it is sold next year it will say it is 3 year old. I consider that it is false sales to me [not a 2014 model car]. I think Nissan Australia should take the back and Refund me my money.

After exchanging my leased 2005 Nissan Altima for a new leased 2009 Nissan Altima, I was billed over $2,000 for excess damage. After reviewing the inspection report (inspection done by a third party company, without my review or given the chance to correct damages before turning the vehicle), I wrote a letter of dispute to NMAC and sent it registered mail and submitted payment in full for the items I agreed to. NMAC did not respond in writing or by phone to my letter of dispute. After a few months, I began to receive collection letters from an outside collection firm. Again I sent a letter of dispute to NMAC and sent a copy of the dispute for the file to Experian, Equifax and TransUnion credit bureaus. After a few more months I began to notice the adverse credit notations regarding this transaction with each credit bureau report.Once again I requested in a letter to NMAC that they respond to my original dispute and remove the adverse credit information from each credit bureau. After two years, I finally received a response. A demand for payment of the disputed amount and a comment that they viewed my original dispute as frivolous and without merit. After over three years, this adverse credit mark is still showing up and impacting my credit score negatively. I bought out my lease on my current Altima and will never again buy a Nissan product. I also go to great lengths to tell all of my friends and acquaintances to beware of doing business with Nissan and especially NMAC. Nissan may feel that they have won a battle with me for approximately $1,700.00, but I will try to hurt their sales as much as possible through my negative comments to friends and acquaintances. While in graduate business school, I learned that on average, consumers who have good experience with a company share it with one other person. Those who have a bad experience share it with an average of eleven other people. Im beating the average.

I am the owner of a 2013 Nissan Rogue S AWD Special Edition. Prior to this vehicle I have bought Two and Leased Two, and believe me there is No Loyalty from this company. My complaint with Nissan is - on Sept. 2014 I brought my car to the Dealer MLG #34,387 Newburgh Nissan NY for CVT transmission problems. Whining and over heating causing loss of power while driving on the highway, very dangerous. They found an ABS code C1106. Had no problem until April 2015 and it happened again, whining and over heating causing loss of power while driving on the highway. So I brought it back to the Dealer MLG #45,452 Newburgh Nissan NY and they could not duplicate the problem and NO codes. OK so now I called Consumer Affairs of Nissan and I received a return call from ** (615) 725-7592 who gave my a REF. # **. Told her what was going on and she insisted that I take to a different Dealer for a Second Opinion. So thats what I did, I brought the car over to another Dealer MLG #45,963 April 2015 Middletown Nissan NY and they couldnt duplicate the problem as well and NO codes. And now to top it off, this problem its costing me money to a Rent A Car. OK So I picked up the car and on May 2, 2015 it happened again. On May 4, 2015 I had my friend hook up the scanner to check the system and found a stored code. Transmission Fault code P0744 Torque Converter ECU part # 31036-JM62A. So I brought the car back to the first Dealer Newburgh Nissan NY and thats where car is now, and they wouldnt give me a rent a car so I am stuck home. I left several messages with ** and have not received a call back. Shows you how concerned she is about this problem. I also filed 3 Vehicle Safety Complaints with Safercar, gov...

I purchased a new van from Nissan. Immediately after it was purchased, the fan fell off and the car stalled. Unbelievable but very true. Now, Nissan will NOT answer my calls. I tried contacting the dealership in Colorado Springs, multiple times and to no avail, they did not return my calls. I am from Miami and cannot travel to Colorado just to get in touch with Nissan. I dont know what else to do. A representative was supposed to call me back and NEVER did. Its been over 2 weeks now. I expect a representative from Nissan to contact me immediately to resolve this matter. Otherwise, I will continue to leave reviews on every possible site until someone from corporate contacts me to resolve this. This is the MOST unprofessional experience from any company in the world. This is a BRAND NEW car and it stalled before we can get it to our house. Contact me at: **.

After I made the complaint, Nissan senior executive has personally respond to my case and guide to the sales representative to make the fair compensation to me, Im happy with the deal Nissan offering to me and I will accept to take this grey car.

Id rather let my credit go to the toilet and file bankruptcy than to EVER dip business with Nissan again. They let dealerships lie and just say whatever simply to get you into a car, then they offer no resolution about fixing the lie. When you call customer service they treat you like a scolded kid, and offer no respect or empathy whatsoever. Its ridiculous and absurd that we are treated such a way when you spend so money on something that is so vital. The air circulation is a joke. It only reaches the front seats and the people in the back get no air flow whatsoever. This was an issue in the first vehicle, and I was promised the new vehicle was so much better and redesigned, but honestly this car is bigger so its worse. They did not have a manual transmission which I wanted but they tried to convince me that the automatic is again redesigned and so much more efficient and yet not only have I lost about 6mpg, the car is constantly revving over 4rpm even when Im barely on the gas. They will say anything just to get you in the car and all they care about is the initial sale. After that they could care less about you or your business.

TITAN XD – I was very satisfied with my purchase, it was beautiful! Black Platinum Reserve. 5.6 gas v8. Things were fine the first 3 months but then the right around view camera started intermittently work. The A/C would blow cold air for the passenger side, the air conditioned seats did not really cool your tush much. Do your homework, these trucks depreciate astronomically, 53K retail, trade value 29k-36, I had mine 7 months and it had 3k, demo model, I had 8k when I traded. Get out while you can folks. I had a Pathfinder two years ago and it was riddled with issues. At least Nissan is consistent.

In 2011, I purchased a 2011 Versa. After driving it for a few months, the new model came out with a different body style. I traded my 2011 model for a 2012. I purchased an extended maintenance warranty on the 2011, received a refund for it and purchased another maintenance warranty for the 2012 Versa. After a few months in February 2012, I totaled the 2012 Versa and requested to have the remainder of the maintenance warranty returned to me. I went to dealership and completed all of the required paperwork and turned it in to my salesman (the guy in the finance office was busy). I was told that the money would be mailed to my house within 4-6 weeks.After 2 months (in May 2012), I called dealership to let them know that I had not received my refund and was told they would look into it. Every month from then until now, I have called the dealership and still nothing has happened. I am being given the runaround by the finance manager and the accounting manager. I will never purchase another Nissan in my life.

Case number was opened because we were eligible for the battery replacement under warranty. We were unable to replace the battery, because the case number was prematurely closed without prior notification. Please advice, who should we contact regarding re-opening the case. Contacting customer service did not help.

I purchased 2019 Nissan Sentra SV, and within 6 months of driving now my car doesnt pick up properly and I can hear machine noise from my car. Its just 1 year old and I am experiencing this issue. MY car heating also does not work fully, it takes at least 20mins. If I have kept my A/C or Heater on, then car does not go beyond 60MPH and I have to give maximum acceleration. Engine is faulty and Nissan Dealer is not ready to fix this.

I bought a brand new 2013 Versa with my hard-earned money. Within the first month, I had to bring it back to the dealer because the lock on the trunk broke and I was locked out of my trunk for three weeks waiting for the right part. My car has already broken down twice due to engine troubles. Thank God, I have the extended warranty. Seven months old and my car is already breaking down!!! Now, I have a rattling sound coming from the engine. I take good care of my car and I change the oil on time. Nissan service dept has been great but at this point, I just want my car to work the way it should!!!

2013 370z - The airbag sensor is always disabled when my wife sits in the passenger seat. She weighs 120lbs. We also have a 2012 Rogue and the airbag sensor works properly. We also checked a 2013 Infiniti and the airbag sensor works properly. Nissan says it is working properly. Nissan now ignores me.

This is the beginning of my campaign against Nissan. They build crap cars and dont stand by their product. Do not buy a Nissan. You will regret it. There are ridiculous problems that you would not expect from a car built in the 21st century. They are common across the board. The door handles come off simply by opening the door. Water pools in the driver side floorboard. The airbags will go off for no reason. The airbags are the only thing theyll fix because they know its a liability.

My 2005 Murano was serviced by a dealer for a stalling problem. The dealer stated a need of Cam shaft sensor replacement for a fix. Further, they recommended that the CVT be replaced due to an action of recoiling at deceleration which I mentioned the exactly the same dilemma to a Nissan tech adviser who wrote a ticket. A mechanic test drove my car & was able to verify/duplicate the symptom of the recoiling action aforementioned. I told the Nissan dealer to replace the Cam sensor & the transmission fluids knowing that a warranty doesnt cover the expenses involved with the replacement of CVT.Next day, Oct/29/15, I accidentally discovered on internet that Nissan had extended warranty on CVT to 10 yr/120,000 miles. Consequently, I called the customer rep. to confirm an eligibility. The rep. submitted a ticket for a regional specialist to call me next day which they did. The answer was No because I purchased my car on Aug/16/2005 which is merely (2) months outside window of an extended warranty. I greatly disappointed & called a customer Rep. again to re-open the case for the following reasons: I have never received the notification from the Nissan of an extended warranty on CVT.Im the original owner & it has only 78,000 miles on it. Mine failed at such low miles, then whod buy a car from Nissan. Id have taken the car to a dealer to replace the CVT if Id known the extended program. I love my car & the performance except the mishap of CVT. Im awaiting on a reply from a regional manager this time in a few days for a final decision.

I recently purchased a 2018 Nissan Titan XD diesel with the midnight package. Everywhere online Nissan advertises that the midnight package XD comes with a bed liner, floor mats, wheel well flares, and more. The dealership I purchased from was nice when I bought my truck. The next day were complete jerks when I went back to ask for floor mats only. So I called customer service with Nissan and they did not do anything and did not care. Flat out told me I was just out of luck. The truck is a piece of crap. It has no power. It is not a diesel. I do not know how Cummins whatever advertise their name on that piece of junk. Save yourself the hassle. Buy a Dodge or a Ford. Stay away from their junk especially Empire Nissan at Lakewood.

Nissan has to be one of the worst companies known to man. If youre having issues dont even bother to contact consumer affairs because all youre going to get is an Im sorry. Honestly sorry does nothing for the problem I am having. A little over 30 days ago I purchased a certified 2014 Nissan Sentra. All to find out I was infested with German roaches. The dealership refused to fix this issue until I personally went in there and threatened to tell all of their customers they sell cars with roaches in them. What makes it worst is I also need my brakes done and my ac filter changed. But to make things worse the mechanic wont touch my vehicle in the condition that it is in because it is infested with cockroaches. I called Nissan USA and only thing that they could say is Im sorry to hear that. My car has been bombed over 10 times and over a week later I still have only gotten a sorry from Nissan. Quite frankly I dont even want my car back after it had to be bombed 10 times.

I purchased a 2008 Nissan Pathfinder in October of 2008, with about 20,000 miles from Stockton Nissan. About 3 years ago the VDC Off light came on. I took the car to Stockton Nissan to have the transmission flushed and asked them about the light (The car had less than 60,000 miles at the time). Was given an estimate of $1500 for the ABS Actuator Sensor/Pump and $600 to install for a whopping total of $2100.00. I declined because other than the Idiot lights the car runs good and the mechanical gauges all check out. Then the BRAKE light and ABS light. Then the check engine lights started coming on and off and the speedometer and odometer would go on and off with them. However, my car registration is due in December of this year so I need to smog it. I took it to a shop and they charged me $400 to replace the speed sensor on the right front tire. It smogged, but 400 dollars later I still have all of the Idiot Lights off and no speedometer or odometer. I have contacted the Nissan Consumer 800 number 3 different times. Nothing was done. This should be a RECALL since other Nissan owners are having the same issues. I guess since it is not a SAFETY ISSUE, Nissan can get away with ignoring this issue. This is my 4th Nissan AND WILL BE MY LAST NISSAN, unless this issue is addressed by Nissan. By the way, this is first review/complaint I have ever written.

Our car is in the dealership for a transmission replacement. Not the first one, but the third in 2010 Nissan Cube (the first replacement occurring a little over a year ago in 01/2015). Unfortunately, my boyfriend drove from San Diego to our local dealership in Orange County, putting him 100 miles past the 12,000 mile transmission warranty. Well Nissan would surely see rationale and honor a good will repair... We received a phone call letting us know that the claim had been rejected. Being the fairness seeking person I am, I decided to call and follow up. Thankfully, the case was escalated and re-reviewed. We received the phone call the next day from Nissan Consumer Affairs expressing their apologies and informing us that the costs of the repair would be covered. I thought it was peculiar that we didnt hear anything from Nissan or the dealership for the rest of the day. After several phone calls and several messages to consumer affairs, I finally reached out to the dealership the following day and they informed me that Nissan wasnt covering the charges. No one from Nissan decided to call and let us know.So, the manic phone calls began. No one returned my calls or even confirmed that they received my messages until after 5:00 pm. Basically, they chalked it up to miscommunication... and told me to send my information to legal. I asked the supervisor to review the recordings and he proceeded to inform me that they were used for training purposes, and that I was welcome to send him my recording if I have to prove my statement (I obviously did not record the conversation). Therefore, we are without a car and it has been in the shop since before December 25th, 2015.

I leased a BRAND NEW 2013 Nissan Altima from Newburgh Nissan in NY. It had 48 miles on it. Ive had the car almost 3 months and brought it in for an oil change today, and asked if they could check out the transmission since it has been sputtering while making left-hand turns. Not only did they try to first CHARGE me just to CHECK the transmission problem, but they came back and said, the transmission is totally shot. This is a known problem. I called NMAC (the leasing company) and they said someone would call to mediate by 5PM. NO ONE CALLED. I agree with the last review. I was suckered into a HIGH monthly payment from DAY ONE. I understand the transmission is under warranty, but for the week or more that they will have my car in the shop, are they going to reimburse me for that portion of my car payment? NO. And I have to pay for a rental??? UNACCEPTABLE. And how many times is this car going to be back in the shop with a new transmission??? I guess I have to wait until they install 3 different transmissions in order to seek relief citing the NYS Lemon Law.

I first contacted NMAC on Feb 24th, 2014 about a deferral for my loan of my 2013 Nissan Sentra SR because I lost my job. My account # **. I was given a 2 month deferral on my loan that day. The original rep I spoke with said that I needed to sign a document and send it back for their records. I was asked to send the document back before March 4th or my account would be late and I would be assessed a late fee, which I had agreed to. I called back on the Feb 28th because I hadnt received the document yet and it was getting close to the deadline of the account being late and I didnt want to get a late fee. The rep I spoke to on the 28th said the document was sent on the 26th and I should receive it any day. I was also was told the whole process would take 2 days. The rep I spoke with said he was waiving the late fee because of this delay. I asked if the document could be faxed over to me to expedite the process. I was told an original signature was needed so I couldnt get it faxed. Finally on the 6th when I still hadnt received the paperwork, I asked again if the letter could be faxed. At that time I was given a fax number and was told a late fee would be assessed. When I told the rep on the 6th that my late fee was supposed to be waived, she told me the paperwork I was signing specifies I would be responsible for any late fees. I signed the paperwork and faxed it back and also mailed it on the 7th. Im writing this today because I just received the document on March 8th and the envelope was post marked March 3rd which means it wasnt sent out on the 26th like I was told and I was going to be late anyway because of the 2 days it was going to take to process and now there is a late of $22.00. I am requested the late fee be taken off the account effective immediately due to the lack of urgency on the part of NMAC. I am very disappointed with service I have received.

I needed a part for my Nissan Versa that was on national back order. For almost 3 weeks West Hills Nissan in Moon Township, PA and Nissan North America treated my problem with no care and refused to give me a used car or a rental car. After talking to about a half dozen people and complaining they got some guy named Angelo from Nissan Corporate to help me. He told me Nissan parts often go on national back order and this was a common thing. He said it was too bad I didnt rent a car because he would have reimbursed me - although I was told they wouldnt when this nightmare started. Emails sent to the president of customer quality - Brad Thacker went unanswered. Ill never walk into another Nissan dealership again.

I purchased a car from Nissan for my son so that he could get to school safely. We test drove the car together (fully loaded with GPS sirius XM). After we completed the details of the car purchase, my son got the car and drove off. I made the fatal mistake of trusting the salesman. I did not realize the mistake until I asked to borrow my sons car. BLUF, I contacted, Nissan the internet manager called, recorded our conversation and she kept pausing in 5 min intervals as if she were thinking of how to find words to tell me I had the right car. She asked if I came in on the 16K special, I said no, I thought I was getting the car that had sirius XM and GPS. So then she tells me my salesman was out of the country and then she said another far fetch explanation. I contacted Nissan Corp and was assigned a case # so Heidi calls me every 3 days while I am at work or when she is about to leave for the day to check the block to ask if the manager of Bowie Nissan has contacted me. I returned her call and left a message asking to receive an email and she said she is unable to write an email. I was very specific in a detail letter and she leaves a message to say to call her if I have concerns. I will never refer my friends to Bowie Nissan and yes I have many friends who are in need a car including my daughter. I will refer then to Acura, Acura does not rip off its customers. The financial advisor lied initially to me about qualifying for a higher loan and I have excellent credit. The bank gave me a much better loan than Nissan tried to offer for less years. I have seen cars that are clearly marked Altima 2.5S. The paperwork noting what is attached to the vehicle also coincides to read Altima 2.5S. My sons car says ALTIMA S and his paperwork says ALTIMA 2.5S. The fair thing for Nissan to do would be to add the features that we paid for. We have paperwork that clearly says 2.5S

I received a call today from a collection agency claiming that I owe $614.20 due to charges for excessive wear and tear on a Nissan that I returned 9 months ago. Mind you, the Maxima that I returned was in mint condition and I leased another Nissan, this time an Altima. I called NMAC today and they claim to have sent me a statement which I never received. That statement was allegedly sent 4 weeks after I returned one vehicle to lease another. The only other correspondence that was made regarding these fraudulent charges was 8 months later from a collection agency!!!! I spoke with about 6 different representatives from NMAC today and received so many contradictory pieces of information. Id like to point out that when the finance manager mistakenly set up my automatic payments for 20 months on my original Nissan for a 36-month lease and the automatic payment ran out, NMAC was quick to call when they didnt receive their payment. I was told today that I wasnt contacted about the most recent charge because it was end of term and NMAC doesnt bother, we just send out one bill and then turn it over to collections.... Really???? This is how they treat current customers? Had I gotten some correspondence and been made aware that I was being unfairly charged for excessive wear and tear attributed to scratches on the rims, I would have at least had some method of recourse. I cannot wait until I make my twelfth payment on this Altima so that I can hopefully buy myself out of this Altima and sever all ties with Nissan and NMAC. This has been the single worst customer service experience of my life!!!! Cant wait to tell Nissan to shove it!!!!!

Nissan consumer affairs is a JOKE! Purchased a used 2011 Nissan Murano convertible from a Chevy dealer. Before the purchase though I made an appointment and brought the car to the local Nissan to have a pre-purchase inspection done from dealership the car was orig sold and maintained from. Got the thumbs up. I asked if there were any major issues. Was told no. Asked if I could get a print out of all services completed and was told I could not have that but the service tech read to me minor repairs that were done. So I purchased the car. 2 months into owning the vehicle the convertible top stops working... Come to find out the top on this vehicle had already been replaced at 12k miles and was brought in several times for complaints with the convertible top not opening properly. Now we have a car that the top DOES NOT WORK and they say it will cost $17,000.00 in parts to repair... This does NOT include labor. Nissan doesnt feel they are responsible for this repair. How can you expect a consumer to spend SEVENTEEN THOUSAND DOLLARS + labor to repair a car worth 24K when it is clearly a known issue with this vehicle? We even found a bulletin Nissan published stating known issues with the top. This is the most unbelievable thing I have ever come across. NISSAN was my very first vehicle. Ive always thought they were great vehicles. I will never EVER purchase or recommend to ANYONE to ever buy a Nissan. We will be wrapping the car as a lemon and serving free lemonade out of it. DO NOT PURCHASE NISSAN.

I purchased the new 2016 Titan XD Platinum... 62k. Within 30 days they offered the 2017 with a standard 5 year 100k warranty and a rebate of $4500 on the 2016s. After contacting Nissan, I was given 1000 Nissan points which doesnt even cover the cost of a warranty extension to match what is standard on the 2017. As for the rebate, I was given an analogy using Walmart as their example about things going on sale. Nissan offered no help for the loyal customer, but big discounts for potential customers. Seems a bit backward to me. Nissan wants to be respected like Honda and Toyota but lacks the substance and customer understanding to be a tier 1 player. To add insult to injury, now Im hearing that there are turbo issues with the diesel motors. Save yourself the disappointment by staying clear of Nissan.

I purchased a Nissan Rogue in 2014. I absolutely loved my Rogue. Until one day I was driving and the rpms revved up and then started slowing down. My husband had to come follow me home so I didnt get slammed. My Rogue only had 90,000 miles. I called Nissan and was told, Oh you are out of warranty, sorry cant help you. I lost my job and then the bank took my vehicle. It has destroyed me financially. I was told that until people die because of these bad transmissions Nissan will never do anything about it. I will never be able to buy a car again because of this. I am 58 and always had good credit until now.

I gave my car for the service which supposed to be under warranty. Initial phone from customer service asking for $300 and later on final bill more than $500!!! For flushing the fuel path!!! The labor rate was $135.0 per hour and calculated for 3 hours. Most of the service person I encounter as novice apprentice!!! And the topping was the annoying service manager (Mike) seems that he was hand picked from. I believe the Nissan business in North Vancouver is very dull and slow and the service manager wants to make money but its a rip off.

We purchased a Nissan Titan in MD and then moved 3 months later to Nevada. I landed a job that needed me to have tags title and insurance through Nevada immediately, otherwise, I could not work for them. I had to contact Nissan for a temporary lien release to transfer my name and my mother-in-laws name to a Nevada title and have NMAC put right back on as the lien holder. All they had to do was fax it to me, giving DMV in LV, Nevada permission to transfer that information to a new title for this state so I could go back to work and survive. I now have missed 2 weeks because they have to have all these supposedly different departments approve it, but I am on the loan and my payments are made, and now, they send me a paper that will not do and say I have to wait another 2 weeks to a month. They have 2 more days to get it to me via fax (which is not hard to do), otherwise, I lose my job. If that happens, I will take them to court for loss of wages and anything else I am entitled too. This is ridiculous! They are more than willing to take your money and have you sign your life away, but when you need just a simple piece of paper stating what is yours or what youre paying for or Lord even to follow the law, you have to go through a mini war to get it. Also, do not try to contact anyone there on a daily basis because you will be harassed by certain representative at their answering center. It took me 11 calls in 1.5 hours to get in touch with the person helping me at her extension no less, and then, I was told that it was my fault that its taking so long and that I should have informed them sooner that I needed it when in fact, I informed them within 5 minutes of finding out what I needed. You can bet your bottom dollar that if it were them being faced with losing their job due to something I didnt do, they would be after me like a bat out of hell. Someone, please make this corporation do what they say when they say it and when we need it. I feel for anyone who finances through them. If your life is hassle free now, it will not be, after dealing with them in my opinion. For just a temporary lien release, giving a government company (DMV) permission to do their job and for me to follow the law, it takes 5 minutes. Thats all to fax. What is there issue? Oh, and I was told that this is a special request, something they do not do. Yeah okay.

Still trying to pursue a Lawsuit over a negative life-changing experience which cost me negative and fraudulent credit reporting by NMAC of which I did end up homeless, (my line of work depended heavily on a near perfect credit report) for which NMAC finance/accounting department exercise Corporate Greed to the Max!NMAC lacks Leadership in their Accounting Department. Will accept Fraudulent paperwork that High School Graduates with ZERO accounting background, are the financier within Nissan Dealership cross country. The Nissan Dealership Mission is to prey on the Independent Purchaser; check / run credit background, even at a great Credit Score Rating, will state Zero% interest, yet Contract at 4.99% interest... Gross financial administrative error! Then, they will overinflate car cost. (Bait & Switch rule) Targeting and profiling minorities. (**s, Hispanic and Single Women purchasers.)Truth is, the dealership gains!!! The NMAC financial service gains, the State DMV gains, and the infrastructure within the county gains at the expense of the Consumer! As a whole, Nissan Capitalizes on good citizens absent of Financial Accountability by accepting fraudulent contracts by their own dealership!! This action would never hold merit in US Banking or Security grounded financial institutions.The Dealership will sell maintenance issue Vehicles under the pretense that car is without flaws. While the very own Consumer Protection Lawyer in that particular district eats lunch with the local Lawyer who represents Nissan Dealerships and NMAC! Even the Lemon Law doesnt hold up in Court, to include Consumer lawyers must be paid heavily as a kick-back bonus to steer clear of Lawsuits targeting Nissan. Similar to pharmaceutical Corporations and malpractice suits with cross-contamination probable issues! Those Consumers lack legal representation as a whole! Still hoping to get involved with a Class Action Consumer Violation on a Federal Scale! Oh, did I mention its a Japanese Corporation; manufacturing in Tennessee... NMAC Financial Department lacks Leadership, fails to correct issues and prey on U.S. Citizens as a whole! Now, lets talk about tariff issues of an overseas corporate business dealing in the USA. The last I saw, the Yen is stronger than the dollar and we continue to be screwed one way or another...THINK ABOUT THAT, before you buy Asian based Products. For the love of MONEY!

In March of 2012, I purchased a new 2012 Nissan Versa sedan. I paid cash for it. In September 2012, I struck a deer while driving. My insurance company and body shop determined just over $7,000 in damage, not totaling the car. Within two weeks, the body shop had completed all repairs except replacing the backseat, which had been ordered from Nissan shortly after the accident. The body shop and I have been in constant contact with Nissan trying to get an estimated date of arrival on the seat. Nissan has no information except that the seat has been ordered. It has now been almost 8 weeks that I have been without my vehicle. The insurance only covered the expense of a rental car for 30 days. I was told by Nissan to contact Consumer Affairs regarding this matter.

I leased a car in July of 2006. I received a property tax bill to pay in January. I got a signed and notarized affidavit stating that this vehicle was used for personal use only and that I did not live in the county where the property tax was being applied. In addition, the county where I purchased the vehicle and also reside does not charge property taxes. The first year was fine. I received another bill the second year and I submitted the same paperwork. NMAC claimed they never received it and that I owed them for taxes. I did not pay for it. The following year, I received another bill. When I submitted the forms again, I was told they could not accept them because I had not paid the previous years taxes. I just recently tried to refinance my home and my credit report is damaged because of this. I have tried calling to clear this mess up and was told rudely that this will not go away until it is paid. I submitted everything the company told me to do exactly and yet, this is still on my credit report. They have been extremely rude and have even hung up on me. I will never lease a vehicle again and I will never deal with Nissan again.

Ive had a 2016 Nissan Titan XD for the almost a year now and have enjoyed the truck, however, I was recently in an accident and was in need for parts. I have been waiting on parts for over 2 months now with no promise of getting my part any time soon. Upon talking to Nissan I got some rehearsed spiel about the backorder and was given no information on where the part is, why its been backordered over 2 months or when I would get it. I have been paying rental car fees for the last month out of pocket because the insurance coverage of a rental expired so everyday Im out more money because they cant produce the part I need. Ive driven a Nissan for the last 20 years and have been satisfied until this problem arose. Not being able to get the necessary parts makes me not that interested in driving Nissans if Im going to have to deal with this kind of issue anytime, God forbid, I would be in a wreck or some other problem comes up. So if youre thinking of buying a Nissan just beware that this issue could also become your issue.

Nissan of St. Charles. The salesman sold a 2010 Nissan Altima without my signature or permission. Now, its on my credit report. I have never met this man or have I come to your dealership to sign for a $36,000 car. All of them are going to jail. Im a 67-year old woman who lives off SSI in Vegas. I dont live in Illinois.

I own an Altima and the drivers and passenger sides floor boards are rusting through, as well as my flex pipe that connects to the catalytic converter. Last but not least, oil pan is also rusting through. This seems to be a defect with Nissan, yet they will not take ownership of the issue. After much research, I found that I am not the only consumer who has this issue. No one can tell me that after only 7 years that this is normal for a car to rust like this. I also own a 2000 Chevy that has not rusted like my Nissan. On top of my car being a rust bucket, it also has an issue where if you move my car a few feet and turn it off, it will not start. I have brought it to a local Nissan dealer for this issue and was told nothing was wrong with my car. Again, after researching this issue, it also seems to be a problem with the 06 Altima that Nissan will not take ownership of. I will never buy another Nissan again!

Bought a pre-owned car from Cerritos Nissan. Car look great and works perfectly for two months since was bought. The car started to have some mechanical issues with the shift gears. Shift got stuck for no reason. Nissan did not help at all. ):

I am having a bad experience with the 2002 Altima 2.5 engine. I have read several complaints that has the same thing in common. The faulty part that Nissan will not replace is the pre catalytic converter that has caused damage to my engine. This is a very expensive fix. I would like to be reimbursed of my out-of-pocket payments that I had to spend to fix the engine, amounting to $2500. I bought the brand-new car. Ive called Nissan, of course, but they told me that they could not help me.

I bought a 2006 Nissan Titan in 2009 with 45K miles on it. I loved the truck up until 80K miles (go figure, right when the warranty expires. Coincidence?). Just after 80K, I started having significant trouble with the front end of the vehicle shaking when I would come to a stop. I replaced the rotors and 3K miles later same problem. At 90K miles, I went to have my oil changed and tires rotated and found out I had both rear axle seals leaking very badly, a common problem amongst Titans ($600 to repair). Now, heres the big one. I started noticing a high pitched ticking sound from the exhaust. Come to find out, I had two cracked exhaust manifolds. This caused an inspection to fail, decreased horsepower, decreased fuel mileage and exhaust fumes to enter inside the cab of the truck! Cost to repair is $3,000. I did my research and it looks like everyone who owns an 04 - 07 Titan has the exact same problem. Nissan will not issue a recall for this problem and refuses to pay for the repair, even though I drive to work every day with headaches, dry eyes and nauseated from the carbon monoxide. They could care less. Funny thing is they changed the exhaust system in the 08 Titans so obviously they knew there was a problem, but still refused to fix it. Now, Im stuck with a truck that I cant get rid of because of the exhaust leak. Im trading the Titan in for a Tundra. Toyota takes care of their customers. They just wrote a check to my brother for over $9,000 because his 99 Tacoma had a rusted frame. This trucks blue book value was $5,500. I will never, I repeat, never buy another Nissan product and I will continue to bash them to everyone I know who is in the market for another vehicle. Nissans are a joke! Learn how to take care of your customers or you will pay for it in the long run! I seriously hope Nissan goes bankrupt. And with the customer service they have, its not a far stretch!

I have a leaking sending unit on my 2015 Nissan Sentra. I opened a case report with Nissan Corporation 2 weeks ago, Sept 1, but have not received a call back from Nissan during normal business hours despite 6 calls Ive made to the Nissan Customer Representative over the past 2 weeks. Nissan has a recall for the same problem -- on the 2015 Altima and 2015 Maxima -- an improperly installed ring on the sending unit, resulting in leaking fuel. I cannot get any assistance from Nissan as of today, August 12.Additionally Nissan sent me a letter earlier this year (the letter of course is not dated but I received it this past spring 2019) advising that I might have a complete blockage..in the EVAP tube located between the fuel tank and the evaporative emission canister. While this is different from the problem of the leaking sending unit, it illustrates that Nissan clearly has multiple problems with defective fuel pump assembly parts and/or improperly installed fuel pump assembly parts.

I bought a 2008 Nissan Rogue brand new on Christmas Eve of 2007. The transmission went out on the car in July of 2010, at 100,000. I was almost hit and killed by an 18-wheeler. Nissan claims the transmission fell apart and after several months, said they would replace it at no cost. In February of 2012, my Rogue began to show the same signs of failure that the first one did and I took it to the dealership once again to have it inspected. Approximately 8 days later, the service department informed me that the transmission would in fact need to be replaced again with only 66,000 miles on it. I phoned Consumer Affairs and they have been no help! I have written Mr. Carlos Ghosn a certified letter and he has been no help! Why won’t Nissan just admit my car is defective and make an attempt to remedy the situation?

I own a 2009 Nissan Rogue and my transmission just went out. I understand completely that a vehicle is a vehicle and all vehicles will have problems every now and then. What I dont understand is why the heck is Nissan still marketing their vehicles with the CVT transmissions? I know a lot of people who owned a Altima, Maxima, Murano and I asked the question of why did you guys get rid of your vehicles? Their responses were they started to hear grinding noises coming from the transmission and the transmission would idle past 2k rpms at a complete stop and once they take off the transmission would change gears so hard that it felt like they were being rear ended and so they didnt trust the CVT transmission and got rid of their vehicle before any major mechanical issues occurred. Three weeks ago I began experiencing the same problem and Sunday June 14th I went to turn into the grocery store parking lot and tried to give it a little more gas and all it did was idle and then immediately my service engine light kept flashing. I had the vehicle towed to a Nissan dealership and it was confirmed my transmission went out and to top it off they are non repairable. So not only do I not have a vehicle but I am also making a very decent payment on the vehicle and my warranty has expired. To everyone out there looking to purchase a Nissan. I highly recommend that you do not buy their products until they discontinue the CVT transmissions. If youre interested in how Nissan vehicles look rather than the quality of the vehicle then have at it. Trust me when I say you will be glad you didnt purchase any of their vehicles with the CVT transmission. I only wish I wouldve done my homework before purchasing my vehicle.

Purchased my first new vehicle, Nissan Frontier SV 4x4 Crew Cab. So far I have had 3 problems, Nissan has only covered one. I feel like instead of driving around in a new truck, I am driving a big, junk box now. Thanks so much for that feeling! No hole drilled for air conditioner drain. Water leaked all over the interior and blew out of every vent. Nissan fixed this. The paint on the rear wheel wells is literally falling off after 5,000 miles. After several frustrating attempts Nissan refuses to fix this, claiming it is environmental. The dealer even told me this is a design flaw that Nissan is not owning up to. The rear sonar now no longer works @ 8,000 miles. Nissan has basically told me No several times to the paint, claiming its environmental. I live on a normal street, happened at 5000 miles, none of the other cars on my street have this issue! I am at the end of my wits. I feel like not only do I not have a new car, but that Nissan stole $28,000.00 for me. If money were not an issue, Id dump this vehicle for a Chevy ASAP.

I purchased my Altima in 2011 from Newburgh Nissan, Harte Auto Group. Boy was I ripped off! I felt that I was bait & switched when it came to the deal and paperwork. Clearly, after I realized that I paid WAY too much for this vehicle, nobody wanted to hear about it. Not the dealership and not Nissan Motor Acceptance Corp. My payment is way too high for what I can afford since DAY 1. NMAC will NOT work with me regarding possibly modifying the terms of my loan. They dont care. Representatives there are very nasty. No notes was ever noted when I call. I seem to explain my story over and over again. Now nearly sinking clearly into a state of bankruptcy - JUST FOR THIS LOAN/CAR - Im sick to my stomach. In this day and age, you would think auto creditors would WANT to work with you - have a little bit of understanding and compassion to try and make it work. Nissan does NOT. I will NEVER recommend or purchase another Nissan product as long as I breathe and walk this earth. Ive made mistakes in my life - but this one was by far, the worst Ive ever done. Once again, not the dealer or NMAC will even try to listen to me or work with me to make my situation a little easier. DONT BUY A NISSAN!!!

I highly discourage anyone from purchasing the maintenance plan with Nissan. You are better off setting aside a few dollars in savings toward maintenance. I wanted peace of mind but have found it difficult to get anything covered. I have had two tire issues with a 1-year-old car. First time I had to jump through hoops to get a new tire. The second time I had a complete blowout that shredded my tire and damaged my wheel. I have never experienced this and they refused to cover it by saying I hit a curb when there was a large nail clearly embedded in the sidewall. I acknowledge I probably did hit the curb... after the fact. A complete blowout of a tire is very scary. Bottom line... not worth it!!!

It was Friday July 3rd 2015 we and just arrived back home and it was storming and rain and my father had put the vehicle in park and then had said he was going to fix the gutter and I had went to go hold the ladder so my father wouldnt fall and he had asked me to go get the drill and returned back outside and my father and I had heard someone screaming and went to go see who it was and it was my mother. She was on the ground and couldnt get up. She said she had reached to go turn the truck off and was in the truck. Went to get out and the door had knocked her down and all of a sudden the vehicle ran over me. Now Im in a wheelchair And I have severe bruising and 8 inch cut behind my left leg and will be like this for at least two months. And then maybe have to have surgery on leg and foot. My truck is under a recall, a 2005 Armada Nissan... Please call me ASAP **.

NMAC is tacking on a $15.00 late fee even though we have never been late with a payment. On four occasions they have charged the fee because we made the payment on a Friday and they do not post until Monday. Our contract clearly states that we have up to 10 days past the due date to make the payment and we have always paid online within the 10 day grace period. Their explanation is that they contract the online service and the contractor does not always post the payment immediately. This is Nissans problem since I never entered into an agreement with the third party.

Bought 4 years ago. Always maintained. Engines light comes on at 115k and it turns out that the CVT is to blame. Now Im discovering that its very common for these transmissions to only last 100k miles. Its super expensive to replace. After more research it seems to be more of a ($4k) consumable part instead of something you could trust to last for the life of the car. This would be okay, only if the repair cost wasnt going to effectively total the car. And totaled because no one wants to buy a car that is unreliable. The resale value is so low because of these problems? When called, Nissan offered no assistance and was very tight-lipped about this being anything but a rare occurrence. This is definitely a steep drop from the reliability standard I thought Nissan had. Never again?

Its a great car. Its easy to drive, its a great color and it was in my price range. It has very nice comfortable seats that heat up and its super comfortable to drive and ride in it. Its smooth and I love it. However, sometimes the tires feel really odd and really off and it simply makes me a little nervous to drive it or really be in it in general. Nevertheless, I genuinely like Nissan and I enjoy the vehicle.

I have a 2008 Pathfinder. A few weeks ago the check engine light came on and the fuel gauge stopped working. I checked the web and found a recall from Nissan for 2008 pathfinder that had an issue where the check engine light came on and the fuel gauge stopped working. Perfect I thought so I took it to the dealership. They informed me that even though it was the exact same part for the same make, model and year, my VIN was not covered. So they will not cover the cost to fix. I have owned 3 Nissans and was planning on purchasing another next year. Now that I see that Nissan cares more about $400 than it does about this safety of their owners. I will never purchase a Nissan again. I think they are cheap and dishonest.

I have had a Nissan Leaf for about 18 months. From the beginning, I thought that the brakes were not right (they are computer-controlled brakes). They would slip for about 1/2 second when I pressed them or sometimes during use. About 12 days ago, the car would not start and the computer told me that my foot was not on the brake, but it was! The computer could not sense that my foot was trying to press the brake (remember that the brakes are computer assisted). I took the car into the dealership and they have had it for 12 days, and still they and Nissan USA have no idea what the problem is. They have tried rebooting the computer but it still does not work. This is an obvious safety issue (brakes not working) and inconvenience (not being able to start or use the car), and it seems like the local Nissan dealership and Nissan USA cannot work together to get this resolved!

On August 5th I wrote a review concerning my tires on the 2014 Nissan Altima with only 11000 miles on the tires. The follow-up review is that I notified Nissan company about this problem and in turn they reimbursed me the amount of the new tires that I bought. I informed them that they needed to drop the continental Tires from their new cars because of the safety issues concerning them. Because of this decision from Nissan to reimburse me for my new tires I was continue to be a loyal Nissan customer although will never buy another car with a Continental tire on it.

I actually want to give you guys no stars! I went into Stadium Nissan in the city of Orange, California to buy my first car. I am a hardworking teenager who works 13-14 hours a day, lives on a month to month rent by myself because I have no parents. I also had to forfeit my scholarship to college because I had to make ends meet by myself. So as you can see, my daily hours are very important. I took off of work and was scheduled for my appointment for a consultation four days ago. My sales representative had me waiting in the sales office for nine hours. This did not bother me at first because I did get my car at the end of the day. One of the floor managers, Remi, also helped me that day. He said that the bank approved my loan and that I was good to go on a $1,300 downpayment and a $345 monthly on a 2010 used Hyundai Elantra. I paid an insurance fee of $300! So I signed all the papers and I now currently own the car. That same day I drove off with the car, the tire pressure light was on! They didnt even service the car right! My sales rep told me to come back the next day to get that taken care of. So I went the next day and they had me waiting for another four hours just to check one tire! I was late to work again because of this! Then two days later (today), I got a call from Remi and he told me that the bank simply changed their mind and that I needed to bring the car back. I dont have time for these games! Technically, I own this car since that day.

Service Department issues-- NEVER AGAIN! My 2008 Rogue showed some weird transmission issues on a trip to Virginia on 4 occasions. After some research we learned about a CVT issue with the Nissan transmissions in these autos. Called our service department to report the issue and they took us right away. They acknowledged the transmission issue and related the steps that should be taken 1) schedule and service the transmission 2) a add-on cooler product 3) new transmission. Nissan, as an aside, has increased the warranty on these transmissions from 60,000 to 120,000 miles, acknowledging the issue.I called Nissans consumer affairs department to report the issue and to see if I was a candidate to replace my transmission. My car is used on long journeys often and this CVT issue only happens when the transmission has heated up because of a long journey - 200-300 miles. Once its cooled down, it corrects itself; however, when it happens, one loses all transmission power and acceleration ability. I also wanted Nissan consumer affairs to understand that we use this vehicle on Rt. 95 and we could be killed if we cannot get our car to accelerate.I spoke with 2 different reps who were empathetic, then my last encounter was with someone very rude. It was then I asked for a manager to call and she did. She was pleasant and understanding. I outlined my concern and she and I agreed that if there were any symptoms of the issue again, I would call her immediately and we would address it then. I was satisfied at this juncture and felt comfortable with our agreement. I then received a customer satisfaction survey from Nissan about my service experience. While the team at Hawthorne Nissans service department was nice and helpful, I didnt give Nissan a good customer satisfaction survey because I wasnt satisfied with my vehicles issue.The survey prompted a call from the service director who was concerned about his service departments score and wanted to do a deeper dive on my vehicle problem. I told him at the present time there werent any issues. He said he wanted to replicate the drive so they could experience the problem by taking my car for the weekend and giving it to the errand person and then having the service manager drive it home which is about an hour from the service center. I advised that this short driving would NEVER replicate the issue.Nevertheless, I was agreed and dropped my car off with the understanding that I would need a loaner vehicle. They hesitated but agreed. I stopped after work and picked up the loaner which had just over a quarter of a tank of gas and was given strict instructions that I must return it with exactly the same amount of gas. Ok. Then as I sat in the drivers seat they said, oh by the way, the passengers side door doesnt work.I took the loaner and parked it in my driveway. It was of no use to me without an operating passenger door. This is when my husband got involved. First thing Monday I called about my car and was told they couldnt find anything which I knew would be the case. I told them Id be in to get it. This was after my husband called and addressed the broken SERVICE department loaner issue with the director who seemed nonplussed about the entire situation.The story gets better because my car tire light was on when I got into my car. Remember the Service manager drove my car and I was appalled that he couldnt put a tire gauge on it and see if it needed air. What kind of service is that? Oh, and I had to throw away the lunch garbage that someone left in my vehicle too. Last, I learned that my car had been sitting in the service department parking lot the entire weekend.We did call back consumer affairs and reported the incident. My husband did re-engage with the service director who basically blew him off with an Oh well. This was after he told him never again would we service our car with Nissan or buy another Nissan vehicle. I pray that this transmission issue doesnt arise again and we arent killed on the highway. Im hoping to be rid of this car before anything else happens.

I purchased a new 2011 Altima in August 2011 on a lease, placing $3,000 down and monthly payments around $260.00. In September, I received a statement showing a credit. Again in October, the statement reflected a credit. I called NMAC to verify these credits were indeed correct, I was assured the account was correct and that my first actual payment would be due in December. At the end of October, I received a collection call stating I was 30 some days overdue with a balance of $368.00 owing. Coincidentally, that day I received a letter from NMAC stating that during an internal audit, they mistakenly applied an amount to my account as a credit and that this amount would be added to my next statement. I called NMAC and told them I have not received a statement showing their mistake and a corrected amount to pay. I would pay when I received the statement. The hounding calls persisted, they even called my place of employment. I called the manager of the dealership, he explained that the dealership and NMAC are two entirely different companies but he offered to help. I received my November statement which has an overage amount due for over $200.00.I paid my arranged payment plus the overage, check cleared. Again in December, the invoice was paid, cleared bank. On December 2, 2011, my dealership manager even intervened and was told that they had cleared up the mess, they informed him that my account and another lease holders account - 1 number apart- was the reason for the confusion. He was told everything is fine, my account is current. I, myself confirmed this information with Nissan. Today, Friday December 23, 2011, at 9:15am at the place of employment, I received a call from NMAC credit attempting to collect a debt 32 days overdue for $368.00, stating insufficient funds. Unbelievable!This company is impossible to deal with - speaking to India without the ability to sit down face to face and hammer out the problems is so frustrating. Local dealerships can only help so much. I have been advised by a family attorney that these companies cannot contact you repeatedly at your place of employment - so I advised them today to cease calling me at work - they are now on notice. This is becoming the worst experience of my life and I will not continue with this idiocy for the next 4 years. We consumers are at the mercy of this NMAC plus they can potentially ruin our credit rating. I may need legal help soon!

Nissan consumer affairs, its a joke. I contacted them 6 months after buying a brand new Nissan Rogue. That 1st week my car started having problems. I took it to Nissans service multiple times. They did not record anything in their system and told me the car was fine. My passenger air bag light stays on at all times and a noise on the drivers strut (wheel) every time you take a right turn. So a manager drove the car, said everything was okay. So again they sent me home worried. A week later again I take the car to service, they said the car was fine. Then in September 2013 I took it again to Nissan service. They again said nothing is wrong. I asked for a manager, he again said nothing wrong with the car. So I let it go until I saw other cars (Rogue 2013s) and not one had the issue that I have. So in December I took it again to service. They again said nothing wrong, this time I spoke with a female manager name ** in Cherry Hill, NJ. Then she decided to go in the back to check the car with me and saw what was going on. She agreed that the car was not right, she kept the car in service and gave me a rental. The car stayed in service for over a month because they could not detect any issues, then they get A professional mechanic and he replaced both front struts and the sensor of the air bag. It was okay for 3 hrs then the same thing happened again. I called them and told them the same issue is happening again. They kept the car again and they still couldnt find the problem. So they gave up, I guess, and told me again nothing wrong. I contacted consumer affairs and they pretty much did nothing. They told me if I didnt want to drive the car to the service and get it towed, I was going to be responsible for the fees. I fear driving my new car. How great is that??? So I contacted lemon law. They told lemon law that they wanted to offer me $2000 for the inconvenience. HELL NO I dont want money I was to feel same in my car. Thats why I bought a new car so I didnt have to drive back and forth to the car service.

I purchased a new Titan Pro 4X and recently noticed a trim piece around the interior door handle is missing. After a month taking it into the dealership, I contacted the dealer and found out they failed ordering the part. Now I have tried twice to contact Nissan directly, but I cannot get an answer back from them. Send me the part and I will put it on!!!

I have complained to Nissan Customer Service Malaysia about the occurrence of a small crack line at the center of my Nissan Sylphy dashboard. They replied that the crack line was due to external impact and therefore not claimable. I requested for a detailed explanation of what sort of external impact that has caused the crack line. This is because they have taken photos of my car both externally and internally. They did not give me a satisfactory reply but instead requested me to pay some USD1000 for the repair.Sir, the only impact on my car is a small dent on the lower left door of my car that has happened more than a year ago. My mechanic can testify to that. But, the crack occurred just one month ago. So there is no relationship between the dent and the crack. It really hurts when I received such response from Customer Service Nissan Malaysia as I have been a strong supporter of Nissan cars in the last 15 years. I have owned a Nissan Serena (1997), Nissan Sentra (2005) and now a Nissan Sylph (2009). Your kind intervention is much appreciated.

In general, I am not satisfied with Nissan. Their car is not reliable. Last month, I met with their customer service too. It is worse than their vehicles. They wanted to fix three recalls and broke my car. Now, my car is not working, they are asking for money to fix it. I filed a claim. It is just useless. I highly recommend staying away from Nissan and further than their customer service.

Music and satnav repeatedly keep freezing and als system reboot - I have noticed over the last few months my juke sound and navigation console has been doing the above quite frequently and this is very annoying. I have not added any aux items and was hoping Nissan would have come out with a patch / updated software to fix this glitch, but although there are literally in the hundreds on media including social media, Nissan have not mentioned this or say they have got a patch or even working on it, pray tell me why.

As a new Nissan owner, I had always been told what great, reliable cars these were. Well, I am glad that I am leasing my car, and didnt buy it outright. I havent ever had a new car with problems. And saying that, I have owned both domestic and foreign. I have had problems with my transmission, suspension, and taking the car out of park since the first week of ownership. Had I known about the CVT belt problem with the transmission, I would have gone with my first choice in cars. The upside is that the dealership at Cool Springs, and Murfreesboro TN are about as nice as a person could ask for.

I recently brought my vehicle in to be serviced due to some noise coming from the rear of the vehicle. After looking at the vehicle I am told that the rear end pinion bearings have gone bad, and that the pinion seal is also leaking and is described as a nonreplaceable part - as such, the rear end assembly needs to be replaced for a cost of close to $4000. Note, I do not have a trailer hitch, and do not tow anything. This seems like a very extreme repair for a truck with mileage in the 80k range - and would seem to be a reflection of the poor quality and craftsmanship when it was built. Ive regularly taken this vehicle to the same dealer service department for previous repairs, oil changes, etc.- there were no previous signs or indications that this would be an issue.

In August of 2010 I set up automatic payments for my newly purchased Nissan Rogue. All went smoothly for better than four years - then I get a call from Nissan Collections. The Nissan Collections agent informs me Im sixty days past due on my car payment and my response is, But Im signed up for automatic payments. I made full restitution immediately and was led to believe that the situation was not of my doing and that all would be corrected. Not so. Nissan attempted to blame my bank at first.Once I verified this wasnt true Nissan went into their standard defense mode - which is very well rehearsed. Nissan claims to have called me multiple times via their automated service, multiple times by an actual person, claimed to have left multiple voice-mail messages, and claimed to have left me at least one email regarding the ending of my automated payments. I did not receive any of what they claim - with the exception of the call I actually answered. My credit score went from 780 to just around 700 in the blink of an eye - and will cost me thousands over the life of the new mortgage Im applying for.Family, friends, and strangers will be sure to hear this story told over and over again. I want the world to know just how disappointed I am with this company. Correct your shamelessly faulty notification system and do right by loyal customers or you are doomed to fail. I do recall several apparently automated calls made to me around that time but there was nobody on the other end. After repeating hello several times I simply hung up. Is someone getting credit on a quota simply for dialing a number without answering it? Ill be contacting Comcast to see if they can do a search on this mystery email I supposedly received. Im paying off the last few month of my loan by check today. This will be the last Nissan I ever own.

My daughter decided to replace her Ford Fiesta 2010 which she had many problems with the dual clutch. She bought a new Nissan Juke 2017 at 417 Nissan (Ottawa, Ontario) thinking there wont be issues, its new right? The car had maybe 25 km on it when she left the dealer, drove for 10 km and service engine came up (just left the dealer). She went back to the dealer, it took 1 week for them to figure out that it was a manufactured pin that was not pushed completely down. She picked up her car, approx. 1.5 months after, she broke down again, got towed. Now they said it was the wiring harness that needed to be replaced, it took forever to get the part (4 wks). It got replaced and fixed, drove it again for not even 1 month. This time it was worse. She thought the car was going to explode, RPM going crazy and could hardly go forward, service engine everything was lighting up in the dash, she got towed the 3rd time. My daughter is only 18 years old, making her bi-weekly payments and working 4 jobs. Now Nissan Finance have no problem digging in her account to withdrawal the payment when she has been asking since the 2nd break down to replace it with another Juke. Nissan (head office) wont even return our calls, they are not professional at all. Now the car is in the garage, lord knows what is the issue but service is terrible, not keeping us up to date and Nissan (head office) senior person is supposed to call us back within 24 hrs, still nothing. This is not acceptable.

Nissan have been accused of disgraceful customer service after leaving the owner of a brand new Nissan stranded for three days 200 miles from his home town in the UK. Anthony ** car broke down with transmission failure only one week after purchasing the 50 thousand dollar top of the range Rogue from a Nissan dealership in the UK. ** and his friend were on route from Redcar to Skegness for a golfing holiday and were almost there when they suddenly lost drive from Nissans brand new CVT automatic gearbox on the Nissan Rogue which is called Qashqai in the UK. Mr **, who has previously bought two other brand new Nissans said, I should never have taken this car out of the showroom in the first place. When I went to pick it up, they made me pay for the vehicle before going out to look at it. I was filling in a questionnaire about the excellent condition of the car and the service they were providing when my son said; you had better come and have a look at the car before you answer that question because it has some scratches on it. I examined the car and it was in a right state. I had to ask the garage to wash the car again as it wasnt clean. We found a scratch on one door; scuff marks on the back bumper and two pieces of trim inside the car not fitted properly. I told the salesman I was thinking about walking away from the car but he promised me everything would be sorted. During the following week, Bristol Street Motors failed on two occasions to repair the trim properly. ** went on to explain how he became stranded; I have roadside assistance from Nissan. They are under contract to give you a car to help you on your way in these situations. I arranged for my vehicle to be recovered to a Nissan dealership. The dealership told me they didnt have a courtesy car to give me. They asked me if I could leave the car with them but I couldnt without getting a courtesy car, as mine was full of golfing equipment and luggage. In the end I had to ask the driver of the tow truck if he would take the car and me to the hotel in Skegness where we were stranded for three days. We couldnt go anywhere, as the car couldnt be driven. We were just stuck at the hotel waiting for Nissan to sort out this mess. When they did offer me a car three days later from a Nissan dealership in Boston (Lincolnshire), they said would a Micra do and how was I fixed for getting to Boston myself (25 miles away) to pick it up!!! I eventually persuaded them to give me a Qashqai (Rogue). When it turned up it looked as though it had been off roading. It was filthy and to top it off, was almost empty of fuel. Car of the year 2014? Exceptional service from 3 Nissan dealers and Nissan Customer Care? You decide for yourself! **, who rejected the vehicle, was initially refused neither his money back, nor a replacement vehicle. After 3 months of difficult and protracted negotiation, Nissan finally agreed to refund the money he paid for the vehicle but has lost out due to insurance and other costs.

I attempted to make two payments to NMAC through my banks bill pay service. The first time, I entered the account number from my statement by hand. The second time, I entered my account number through copy and paste from my statement on NMAC’s website. Both payments were returned for invalid account number. I contacted NMAC’s customer service to inquire and they could not explain why the ACH payments from my bank were returned. I then mailed a check to NMAC for my payment. I prefer to pay my payments in an electronic fashion so I dont have to worry about my check being lost in the mail or a delay with the postal system. I then signed up for recurring payments on NMAC; their only option is to pay once monthly. I prefer to pay specific amounts each check to reduce my interest costs to myself. I guess with Nissan, its their way or the highway. In addition, when I purchased my vehicle from Sheehy of Manassas, I was told my GAP insurance was free. When I reviewed my sales contract, the GAP insurance is included in the contract and the balance reflects my loan with NMAC. How is the GAP free if Im paying for it? The first contract on the vehicle was at 4.99% interest. I was called back and told I dont qualify for that rate. So if I purchase the Sheehy VIP care maintenance service and lockout service, then I can receive 2.09% but lose one of my rebates, which made my payments go up $3 per month. What kind of math classes did Nissan take in college?

Timing chain tensioner guide premature failure. This is a known problem Nissan has with their engines. Timing chain tensioner premature failure. Nissan has a timing chain that requires no maintenance, yet they use a tensioner guide that is not up to par. There is already on lawsuit for similar Nissan cars maybe there should be two. Fontana Nissan quoted me $800-$1900 to replace this $30 part that was made with a poor quality plastic. If it wasnt a quality problem the OEM guide would still be sold instead its a new part and new part number. Ive owned one Nissan Altima before this and currently own a Murano, Cube and Altima in question. $800 - $1900 to replace a $30 part that is poorly designed and no mentions of any maintenance on the part is insane.Does it seriously make sense to have a customers engine removed from the car, have the customer pay $800 - $1900 and not have a car for a week, or take a chance of the guide failing completely, the chain slipping and would destroy the INTERFERENCE engine possibly on the highway for a $30 part that is poorly designed?

I purchased a 2011 Nissan Rogue on mid August. I received the statement that my payment would be due on August 30th. On August 26th, I wanted to pay $6,000 online as my first payment. I had to call the finance company and they told me that they couldnt process the amount of $6,000 and that it could only be $2,000 at a time. Well, I had no choice so I split up the amount into three separate amounts online and to top it off, I was charged a $5 convenience fee for each transaction. Well on August 31st, I checked my bank account and to my surprise I had a charge of $12,000 plus six convenience charges. I called the finance company and advised them that I only wanted to make a payment of $6,000 not $12,000. I asked to speak with a manager several times and I held on the line forever. I was finally transferred to a manager, Rosey, and explained my situation. I asked for the convenience to be waived and they denied my request. This has been such an inconvenience at this point and very disappointing. Rosey explained that this same issue had happened to someone else earlier as well and they couldnt do anything for me. They advised me that they would reverse the additional $6,000 charge which they mistakenly charged me but that it would take seven to ten days to process. Now, this situation has made me to have to borrow money from someone else as I didnt have this amount in my bank account in the first place. I will never purchase a car from Nissan ever! Their finance company is irresponsible and the management are imbeciles.

I have a 2014 Nissan Rogue. 2 days later, I notice the car often stall when I try to pull off, and the blind spot monitors on the drive side does not work. I took it back to the dealer and that was a waste of time. This car is not SAFE. Im taking back to the dealer again. I WANT MY MONEY BACK. I was almost hit by a truck when I tried to switch lanes and the car stalled, thats it. Why am I spending over $30,000 to kill myself?

Too bad we cant choose zero stars. CVT trany quit and they wont do a thing about it, even though they have been sued and lost, wonderful stuff. Never buy one, they wont stand behind their product because it isnt bulletproof. Grow a set Nissan.

I dropped off my car Monday, 8/1 Nissan Service Dept. for replacements & repairs that I waited for one month due to my front end collision car accident. I spoke Carrie Service Advisor, Tuesday, 8/2 and she was so nice saying everything is going to be done as we went over the repair list and I told her that I would like to speak to Mark the Tech when I come to pick up my car on Thursday, 8/4. She agreed. I went to the front service desk and asked to speak to Mark. Carrie comes instead with an attitude like what is it. She says he’s helping someone. I told her I would wait for him (My insurance company Hartford paid them to do the repairs and the extension repairs).I had to ask for alignment after they said everything was repaired. So only then did they notice the R/F camber and FRT Cross Camber was damage. Mark told me that he took it out for a ride and he thought it was ok instead of performing an alignment. Back to Carrie, she walked me out to my car and I asked her about the replacement on the driver seat belt which has too much slack and not enough tension. She said they replaced it but it turns out to have the very same problem as when I took it in to be exchanged. Carrie and I both sat in the driver seat and it wouldn’t lock. So Carrie gets a Tech and he sits in the seat and it doesnt work for him either. It wouldnt lock with even a rapid pull, and the new repair order said “new belt works fine” (I don’t think it was replaced – same problem).So the Tech says to me that the original manufacturer belt should never have locked, only the passenger side does for Child Seats (I couldn’t believe he said that to me. No one puts young toddler in passenger seat). Then the Tech says to me, “Believe me if you ever get in another accident the belt will work”. This statement to me is NOT ACCEPTABLE nor does it make me feel any BETTER. Why is it that the passenger seat locks and that was replaced the same time as the drivers seatbelt. So end result is that my seatbelt is no different than when I dropped the car off on Monday, 8/1 to be replaced as promised. I believe Nissan is putting my life in danger. I do not feel protected. The tech said to me that I need to get over the fear from my car accident.I explained to Carrie and the Tech that I don’t feel secure or safe without the seat locking. So Carrie says to me to call 1-800- Nissan. And Carrie and the Tech walked away from my car. As I began to drive off the parking lot with amazement, the Tech ran out with a flyer explaining Seat Belt Function Stationary Check. It reads: Grasp the shoulder webbing and pull forward quickly. The retractor should LOCK and prevent the belt from extending further. And this action new happened.I went home and I called another car dealership and they said it should lock at least when I bend forward. Can you please HELP me - is this a faulty seatbelt and I would just like to talk to the tech Mark who did the work on my car accident. I have some questions & concerns about my alignment. I was to get a 4 wheel full alignment and they did a Thrust Angle Alignment, is that partial or full alignment. I would like a print out of the alignment before and after to see the results. I need to know if my car frame is ok. I asked for copies of the paperwork that I signed and the person at the service desk wouldnt do it me. They gave me the GUEST COPY. I would like copies for my Insurance Records.

I leased a 2013 Nissan Leaf two years ago from Peoria Nissan in Arizona. At the time, the salesman told me not to worry about the battery because Nissan just replaces them if there is any problem. That is totally a lie, and Peoria Nissan will not be of any assistance to me with my Nissan Leaf that has a range now of 59 miles (maybe) in the winter with no heater on. Dont ask about how it fares in the summer - it is ugly to say the least. I now have one more year to suffer through this vehicle because Nissan says the battery charges up to 10 bars and must decline to 8 bars.We know that this does not take into account battery fade - in other words - yes, it looks good when it is first charged, but like all failing batteries, the range quickly decreases as soon as you pull out of your driveway. My lesson in all of this is that Peoria Nissan lies to its customers - yes I know I should not be surprised, and that the manufacturer is choosing to make folks keep a car that simply does not meet the needs stated by the buyer when purchasing the car. I expected somewhere in the range of 70 miles which would allow me to drive back and forth to my work site daily and make a couple side trips as well.This was all explained to the salesman when I leased the car. He is no longer with the dealership. So, I asked if the dealer would work with me on terminating my lease and getting a 2016 Leaf that supposedly had a better battery. Unlike the salesmans reassurances that it was no big deal to end the lease after 24 months, the dealer asked for the entire amount of the last 12 payments and the car. The explanation was that Nissan had changed its lease terms and that the residual value stated in my contract was no longer really valid.The upshot was that for over 900 dollars per month, I could get out of my current lease, turn in my car and get a comparable 2016 Nissan Leaf. Ha Ha Ha. I am laughing only because I am happy to share this saga with anyone who might be foolish enough to trust Nissan and buy or lease one of their vehicles. My advice - just because their contracts are preprinted - insist on adding terms that the salesman tells you in writing and have them initial them. You will then perhaps find out what the real deal is. Thanks for listening.

Bought my 2013 Nissan Sentra Sr used with over 60k car in Dec 2015, long story short my car is suffering from transmission failure, the rpms will shoot up high and drop down low, my car will then start to stall and not want to go any fast than 10 mph!!! No matter how hard you hit the accelerator it will not speed up! I had to pull over before a car could have hit me and once I stopped it would not move at all, not in reverse not in drive nothing! I had to get a tow truck to tow my car back to my house and even then the driver told me that I’m better off buying a new car. I’m so upset, as to I owe 10k on it still and am looking at a 5k bill fixing it! I tried trading in the car to find out my cars value is only 3k!!! I contacted Nissan Consumer Affairs office and was told there was nothing that could be done about my transmission problem, they did let me know there was a recall about the seatbelts yet I can’t even use my seatbelt due to my car being a death trap! BEWARE OF NISSAN AND THEIR TRASH CARS!!!

I own a 2013 Nissan sentra. I purchased the vehicle in Dec. 2015 and now my transmission cvt is out. Unfortunately Nissan offered only to cover half which means I WILL HAVE TO PAY $1600. I will put a down payment on a new vehicle than steady have to deal with these issues.

Any Nissan dealership that has been in business since 2013 knowingly participated in consumer fraud with corporate guidance. They knowingly sold defective vehicles that put the consumers safety in jeopardy and our court system gave them a slap on the wrist. The class action lawsuit attorneys make bank and the consumers were stuck with the aftermath.At first Nissan claimed that a computer program upgrade would fix the issue and they knew it would not. They string you along stating that they are working on a fix, but it never came while I was under their warranty. They say they have a fix now but they want me to pay for half of it because I am just out of warranty. They never told me about the fix while I was in warranty. The fix is only as good as their word and their word has no value. What are they hiding currently? You will not know until it is too late. The whole lot of them are fraudsters that can not be trusted. Buy a Nissan of any make at your own peril. As Americans we should unite and stand outside of every Nissan dealer in America on as often as possible but especially on Saturdays until they go out of business in America. That is about the only recourse we have for these lawbreakers that our Government is allowing to stay in business in this country. Now you cannot say that you have not been warned.

Bought a new truck in June of 2020. Within the first few months it had 2 radiator leaks, showed signs of a/c leaking and possible injector leak at the 1 and 3 cylinders due to dirt build up around them. After passing by police radar on the side of the road at 40 mph on speedometer it showed 37, 36, so 4 mph off. When I took it in to the dealership with the radiator leaking fixed one leak completely a loose screw on the radiator switched radiator cap from radiator to overflow slowed the leak ordered new radiator cap. While their computer was reset to attempt to fix speedometer. After reset at low speed 40 mph radar showed 39 mph. After getting past left and right at highway speeds used GPS speedometer which showed me only doing 72 sometimes 73.To reach 75 mph on GPS speedometer must get to 78 or 79mph on my dash. This greatly increases the mileage on the vehicle and runs the warranty out sooner also greatly reduces resale value of the vehicle. The first time I towed a trailer weighing 2200 pounds and a 24 hp compact tractor weighing less than 2200lbs the receiver hitch cracked and Nissan has done nothing to replace it! The last two things that was in the initial list of issues the battery terminals were never coated with corrosion inhibitor and the bed wasnt mounted properly leaving roughly a 1 inch gap of alignment from the side of the bed from the cab. So if you are looking down the truck from the tailgate instead of the bed blending into the can you see it bend inwards from the outside of the bed towards the drivers side of the truck. Well I had also complained about squeaking noises from the front end and was blown off.I have been trying to get the truck repaired for over a year now to no avail. In May 2021 went to check fluids under then noticed that the headlight was cracked roughly 1 to 2 inches from mounting bolt under the hood, went to other side it was cracked as well. Shut hood got to looking center of hood aligns perfectly with grill but both the driver and passenger sides are off. Gaps between hood and fenders arent even. Its about the opposite of the gaps in the tailgate due to it being misaligned.This vehicle was never wrecked unless something happened to it before my purchase at 48 miles. Nissan doesnt want anything to do with me or the repairs that are warranty repairs. If you are thinking about buying a new Nissan save yourself the headache. Buy something better. Service after the sale is horrible. Nissan consumer affairs has promised to fix these issues since my first call. It now has been in the shop for over a month in total this visit 3 weeks and going and as of 4 days ago hadnt even been looked at. Beware of what you buy.

I contacted Nissan customer care. I currently own a 2013 Xterra Pro4x with 66,000 miles. I have driven manuals for 30 years. First clutch burned out 35,400. Second clutch was looked at in a dealership service at 63,000 miles. Was told clutch looked perfect, drove perfect. Had a smell coming from the clutch. 3,000 miles later driving at 60 mph in 5th gear, the clutch blew up. Sounded like an explosion followed by sounds of metal fragments rolling around inside. Nissan required a dealership to look at it. Their conclusion is the driver error caused the clutch failure.Ive never had to replace a clutch before 90/100k. Ive heard from other with the Xterra and Frontiers of this exact same problem happening. Now Im hearing if the transmissions going out at 76,000 miles. They are wanting $2700 to replace a clutch that is sure to fail again. Something is causing these clutches and transmissions to fail. So many mechanics and friends are telling me to get rid of the car ASAP. Lesson learned do not buy Nissan. Nissan does not stand behind their product.

Received our 2015 Murano platinum this week. My spouse and I rate it above our Cadillac SRX. I was looking for a best in class product. Thank you Canton MS assembly team. Also a shout out to Crown Nissan in Greenville, SC. Frank and team are among the best in my 30 years of autos.

Customer service stated that my payment for March 2011 would not be reported late because of the inclement weather which caused a hold-up in receiving mail. My payment for April 2011 was reported as being late as well, but my check was received on time according to customer service. I am seeking for these errors and my credit report to be corrected ASAP.

I am the original owner of a 2006 Nissan Xterra. On Oct. 25, 2017 I took my Xterra in to be serviced as a preventative measure since I was recently informed of a radiator/transmission problem with the Xterra, Pathfinder and Frontier models 2005-2010. After speaking with my neighbor who also has a 2006 Xterra and replaced his radiator; I decided to have my radiator replaced as well (even though I experienced no problems with it) just so I could prevent any infusion of coolant into the transmission.Much to my surprise Nick called me with the bad news that damage was already done & would cost $6,800 to replace the radiator, transmission and fluids. This also included labor costs. Being fearful of a potential problem I did not want to wait 2 weeks for both the arrival of a new transmission & the mechanics return from vacation; I chose to take the vehicle to another shop. At shop #2 the mechanic informed me there was nothing wrong with the transmission and could not see what the mechanic at Nissan (Greg) claimed to have found; e.g. leakage of coolant and lots of rust in the transmission and on the fluid stick. He did however, find a petroleum based substance in the radiator and was his opinion that oil was placed in the coolant.Upon having the radiator flushed & bypassed from the coolant entering the transmission, replacing the thermostat & radiator cap (due to damage of the rubber seals from the oil) the cost was $677.84 with labor included; an expense I should never have had to endure. On Nov. 8, 2017 I spoke with Jack **, MGR and shared the findings of the 2nd mechanic. In a nutshell he basically told me he could not help me and stood by his mechanic’s findings. He went on to say “Sorry for your loss” and “If the vehicle was running good at this time he recommended that I sell it”. I have always trusted Nissan to provide excellent care and stand by their products. I have had my vehicle serviced only with Nissan for the past 11 yrs; with Montrose Nissan for the past 7 years. I am sorry to say “they have certainly dropped the ball this time” and me being the loyal compliant customer will not be returning from this point on.

At first I loved my Nissan Rogue. Bought it brand new. Once winter hit and I attempted to use the AWD but my car was all over the road. My Altima and Cavalier I had prior were much better.

Awful. My 23 yr old daughter leased a car. She passed away suddenly. No compassion, no sympathy, just money hungry even when I asked to pay off lease wanted to hit me with more fees. One year later after 3 death certificates have been sent as proof they still call my house to speak to my daughter. Disgusting company. Will never deal with Nissan again. Total classless corporation and no one has the balls to call me back.

My case was open in November 2019. My vehicle under warranty needs repair. More than 3 months has passed. Repair has not been authorized. I purchased a NV3500 in 2017. It has 5 year warranty. I found very serious rust problem on the roof and took the van to local dealer for diagnostic examination. The case was open in November 2019. The local dealer sent the report to General Nissan Consumer Affair on Dec 30, 2020, waiting for instruction to do the repair. However since then, we have been waiting and waiting.Every time I try to call the specialist in General Nissan Consumer Affairs who is in charge of my case, he wont pick up my phone call. When he calls back, he left message without information I missed your call, please call me back, my phone number is **. The worst thing is, there are three times I happened to pick up his call, but he hung up right after I picked up the call. I requested to communicate with email, but I only received the initial email when the case was open in November 2019. Basically he avoids talking to me and purposely delay the response to my case. I dropped my van in local dealer which is 60 miles away from my home in November 2019 waiting for the repair. In the meantime I requested a rental car to use, but the local dealer doesnt have one. I have other vehicles like Toyota and have never had problem to contact the consumer service or the dealer. I have never thought that Nissan has so bad consumer service and hope Nissan can solve this complaint after my case has been filed for almost 3 three months, still waiting, no car to use.

I purchased a 2012 Nissan Sentra from the dealership in March of 2012 based on recommendations of the sales team regarding my traveling needs. At the time of purchase it was explained to the sales team that I commute to New York about 200 miles round trip daily. The decision to purchase the Nissan Sentra was based on my commuting requirements with the strong recommendations that the Nissan Sentra would be a reliable commuter vehicle that should last a minimum of 200,000 miles. With that said the Nissan Sentra is currently in the Nissan service department waiting the installation of a second transmission. The first replacement transmission was installed around 61,000 miles and currently the vehicle is at 99,000 miles awaiting the second replacement transmission. At the time of purchase an extended warranty was purchased for the vehicle and therefore the transmissions have been covered under this warranty minus the deductible. However, there has not been any logical explanation as to why this has occurred. The only thing explained to me was that Nissan has been experiencing lots of issues with these transmissions. The fact that the Nissan Sentra is now requiring a second transmission installed and it has not even reached the original 100,000 miles for the recommended transmission service is unacceptable. The miles that are driven with the Nissan Sentra are mainly highway miles and the failure issues with the transmission should not have occurred. What is even more discouraging is the fact that this Nissan Sentra may encounter additional future transmission problems with this vehicle after the extended warranty expires at 100,000 miles. The customer service and repairs received from the Nissan service department have been to date have been unprofessional and unreliable. I brought these concerns to both the Sales Manager and President of the Local Dealership feeling that the 2012 Nissan Sentra has ongoing mechanical issues and the vehicle is unreliable at this point. The only option that was provided was to purchase another extended warranty of 36,000 additional miles at their dealer cost. It is an absolute embarrassment to Nissan that this would be the only option the Local Nissan Dealership could offer. In addition the Sales Manager for the local Nissan dealership never even provided any other option of taking the vehicle as trade to purchase a different vehicle, but rather utilize my credit history as an excuse to say there is nothing else the dealership could offer.

I leased a brand new 2013 Nissan Altima SV a year ago (March 2013), 36 month lease, vehicle had 15 miles as a brand new lease. Gorgeous redesigned vehicle with all the bells and whistles that a consumer would really enjoy. In Feb. 2014 after an oil change at the dealer leased from, and with only 3,700 miles driven in less than a year, parked the car at a Parking Stall, in my development, car stopped, foot on the brake, while switching gears while parked and foot on the brake, while trying to shift gears from Drive to Park, car took off on its own, with an unintended acceleration and landed in the building in front of the parking spot (jumped the curb), causing an $8,000 damage to the vehicle that had no mechanical problems when purchased.Nissan Dealer when oil change, ran their inspection report and gave me a clean bill of health on this brand new car. I asked them about any recalls Nissan might have and all they said was, yes, the air bags are under recall, but you should BE FINE???? They did not have time to check they said, and when they ran their inspection report they said everything was fine...not sure how everything is fine when you only spend 15 minutes changing the oil and running inspection reports.I reported this accident to the dealer leased from and the dealer ignored me and said, we do not manufacture the vehicle. They were willing to RENT me another vehicle at $50 per day, or lease me a brand new one while I am still responsible for the lease in the malfunctioned vehicle, so they can profit from. No loaner offered. Reported this to Nissan Consumer Affairs, who I spent my personal time speaking with them for weeks and after several weeks of reporting this, they finally sent an investigator on 3/10, to the body shop where my vehicle is sitting not been able to repair, because Nissan Consumer Affairs was dragging their feet. Vehicle inspected for several hours on 3/10 and the latest from Nissan Consumer Affairs, sorry we cannot do anything for you until we get a report from the Nissan Investigator in a few weeks??? In the meantime, I am responsible for paying the lease payments and Nissan Lease company, offered me on option of getting out of the lease, if I paid them $6,000 since I have the lease for two more years, and never been late in payments. I know for a fact that I did not put my foot on the accelerator, while already stopped and lost control of the vehicle like this vehicle was possessed. The insurance company, is willing to give me the payment for repairs, but Nissan with their investigations prevented this, and needless to say, I am afraid after collision repairs to drive an unsafe vehicle that malfunctioned on its own. This vehicle obviously was not safe. If one of my neighbors was walking in front of this vehicle I could have killed someone, instead this vehicle was responsible for property damage and I have been without a vehicle that I am paying for over ONE MONTH.This has not only caused me time off work, medical bills for a head injury I did not know I had during this impact, but still have no solution and Nissan Consumer affairs seems too busy with other issues to worry about one more consumer complaining. If I was dead perhaps a better investigation will have taken place. How many other incidents have not been reported.

Dont waste your time going to Nissans Consumer Affairs dept. with your complaint. They only play games. I was told I would be called by an investigator and I missed the call so he leaves a message he will call me in 5 days every time he calls 5 days. When you try to call back you can call 5-8 times and no one answers nor do they call back before that 5th day. So when they say call them first do yourself a favor and call the Better Business Bureau first and Consumers Affairs.

I have received poor customer service on a vehicle that has been nothing but trouble since the day I drove it off the lot. I have reached out to your department, the dealership, the warranty company (Security plus Extended Warranty) and gotten no resolution. I purchased the car in 2011 excited to have my second Nissan, my first was a Sentra back in 1988, this vehicle also had transmission issues but Nissan took care of it. I purchased the Murano along with a three thousand dollar extended gold plus warranty. I had to return the vehicle the next day because of a cracked windshield that was noticed upon my drive home.After a few days the windshield was fixed. Then the vehicle maintenance issues began. In review of my records I note that my car has spent at least 30 days in the shop getting fixed. I have missed a total of 40 hours of work on the phone with the warranty company, the dealership, consumer affairs and driving back and forth to the dealership. (dealership is in Costa Mesa and I work in Chino Hills and live in Brea) not to mention the gas I spent going back and forth and the pure stress of having to fix my car over and over again never feeling secure to drive it other than to work and back.I have attached a copy of proof that 3 different transmissions were put into this car and that multiple major items have had to be replaced, most recently the radiator which happened at night and I was not near a dealership and had to pay 900.00 dollars out of pocket to get fixed. I am still waiting for the warranty company to get back to me on this but from my previous experience I am not hopeful.The biggest disappointment came when my car had spent over 2 weeks in the repair shop having the entire engine rebuilt, transmission issues etc. and only after a couple weeks the vehicle began to have new issues, I took the vehicle to the dealership and they said it was the catalytic converter. I called the warranty company and was told by two representatives that this was a covered item. The dealership reported that it was not covered, which made no sense. I then contacted the warranty company again and they had a specialist review the issue. I was informed the catalytic converter was covered if it was welded on the vehicle but not if it was bolted and mine was bolted.This is absurd. How the company chooses to make it should not be the customers issue. This is a Nissan issue. Not to mention knowing that the vehicle had previously had so many serious problems how could they not correct this? That is just poor customer care! I filed a complaint with your consumer affairs department because I no longer wanted the vehicle and it was clear that the vehicle is a lemon and I could not afford to fix the catalytic converter. I had already paid too much for the car to begin with. I was informed that it did not qualify for the lemon law and there was nothing they would do. They mentioned something about it needing to have had more than one transmission replacement. I couldnt believe it. It was obvious Nissan did not care about their customers or their reputation and that they did not do their research because it had had more than one transmission issue.I used Yelp, Facebook and Twitter to express my justified dissatisfaction and was contacted by the Dealership but still nothing was done to correct the issue. The cooperate offices were aware of these issues and my dissatisfaction and still no one did anything to correct the problem. I am left with a broken vehicle which I cannot get rid of because I am paying for an extended warranty that will not help me. I am upside down, paying almost 500 dollars a month on a car I am afraid to drive. This is no longer a vehicle problem but an actual safety concern.A few weeks after the catalytic converter issue I was driving down a main hwy and the car stopped, the radiator was shot and the car was overheating, no warning at all. I was able to get help and pull it into a repair shop. The vehicle was fixed for 900.00 dollars, money I did not have. I was left with no car, stranded at night and for the next two days.Now just a month later the car is making another strange noise and I have issues with the steering. (the steering being something that was a problem before) I return again to the Costa Mesa Dealership where the maintenance supervisor sits with me and reviews my entire record. I explain my frustrations and he agrees to look at the car. I am waiting now to find out what is wrong but at this point I cannot pay to have it fixed and I do not want the vehicle. I should not have to roll the upside down amount into another car and I should not have to pay for the radiator or the extended warranty that did not cover everything as I was told at the time that it would. The exact words of the dealership were if you get this warranty it WILL COVER EVERYTHING but for regular items such as brakes, tires, oil changes. Apparently that is not true.I take my car in every 3,000 miles an oil change, I even use upgraded oil. I have tires rotated, I keep it clean and I drive it with care but it doesnt matter the car just doesnt run properly. Please review the service receipts and tell me how this issue can be resolved? I do not want this car any longer and I do not feel safe driving it. I want to be reimbursed for the warranty and the radiator, and I want the vehicle gone. I will be happy to purchase another vehicle from a NISSAN dealership but I do not want to be penalized for the issues with this car. In other words I still owe 11,000 (3,000 is the warranty) and the car is not worth that, this is not my fault and I should not be penalized for it.The bigger issue is that Nissan is showing that they do not care about their customers safety or the quality of their vehicles. When will Nissan correct this issue? When the car stops on the freeway because of another problem and I killed in an accident? I cant imagine that a company is that greedy and has that type of customer relations. Although it appears at this point that is accurate. I am hoping that this issue can be resolved and that I can once again take to the road in a safe vehicle. Thank you.

Had a life threatening experience with my 3 month old Nissan Leaf. It would stall while driving. Took it to the service center multiple times but they were not able to diagnose it. Horrible customer service. I will never recommend this car to anyone in my life.

About a month ago I noticed the A/C on my Nissan Livina was having issues cooling the cabin and that the temp was not as cold as it used to. I know this because I rarely use the number 3 setting and never use the number 4 fan level of the blower. I had to Despite how high the setting was the air was not as cold as its supposed to be. My wife even noticed that the air was somewhat humid instead of crisp and cool. I figured it just needed cleaning. I was planning to have that done on its next scheduled check up which was only a couple of more weeks.About a week later, I noticed a dark stain on the front passenger carpet. I thought someone must have stepped on an oil stain and accidentally smeared it on the carpet. When I tried to check and see what it was, it was cold to the touch. I immediately removed the carpeting and noticed there was a small pool of water collecting on the floor. I tried to crank up the air conditioner and noticed that water was dripping from under the passenger side dashboard. I tried to look for the leak and had difficulty finding it. Thats when I decided to bring my car to a local A/C shop to have it checked.When I got to shop, I explained what was going on and the repairman assured me that the drainage just needed some cleaning. He said that the procedure was required pumping compressed air through the drainage to clear the blockage. As the repairman was going about the process, he had a difficult time locating the drainage as he was not really familiar with the make of my car. When he finally found where it was, he said that he cant clean it without taking the dash apart. At that point, I became iffy and decided not to push through with the repair, instead, take it to the dealership to get a better assessment of the problem.The following day, I went to Nissan to have it checked. By noon time, I realized my worst fear and they said that the evaporator is leaking and needed to be replaced. They estimated that the repair would entail replacing the evaporator and some other valves. The total damage was about $1,000. The service attendant was kind enough to get me a discount for the parts and labor and got about $100 off. I got my car back the following day and the air conditioner was good as new - it even had a new car smell to it. I love Nissans service and I will not consider looking at any third party repair outfit again. Im going with the professionals, even if the price point is a little bit higher than the rest. Thanks Nissan.

I have 2 warranties on my car (2012 Nissan Juke) and Nissan will not honor the repairs to my car engine and/or transmission. I am under the required mileage and I bought the car used with under 30k miles. The car begin to cut off and idle down without any warning so I took it to the dealership where I live and they said I needed to replace the engine and/or transmission and that this was a ongoing problem with Nissan. I have read all the forums and Nissan is aware of the issues but will not issue a recall.I would like for them to take ownership and repair my car, I am a retired disabled veteran and I need my car to go back and forth to my doctors appointments. If I dont get any satisfaction, I am prepared to go to the local news to let them do a story on how Nissan mistreats its customers and disabled vets. I am a member of National Organization of Veterans Advocates (NOVA) and they are waiting to see the outcome of this before they intervene. Nissan knows that this is an ongoing problem and they should do the right thing by allowing me to use my car warranty to fix the issue. I am on a fixed income and I cant afford to pay absorbent amounts of money for car repairs, that is why I purchased the car warranty.

Leased a 2015 Nissan Altima that broke down with 4k miles on a day after it was at Legacy Nissan Service Department. I came to learn that the Gasket leaked, which made no sense at all. Then the manager informed me that basically the technician screwed up during the oil change and didnt do something right, which led all the engine oil to drop back out of the car. I am trying to have them replace the vehicle as it is fairly new but they are refusing to offer any solution or step up to the fault.

Out and about with my wife. Parked our Nissan Altima and returned one hour later. Car wouldnt start. Key symbol appeared on the dash. Walked home and retrieved other key fob. Still wouldnt start. Googled the issue and found out that hundreds of other Nissan Altima owners had same issue. Called Nissan, they took my info and got back to me the next day with a sorry, warranty has expired, we cant help you so $970.02 out of pocket. Im pissed! With the amount of occurrences, this issue should have been a recall at the expense of Nissan. I wont be buying another Nissan. How does one go about starting a class action suit?

Never in my life will I return to this dealership (Power Nissan at South Bay) and I advise to be very careful when dealing with the people here. I came into the dealership requesting a Lease Buyout Packet which I was instructed to get from Nissan USA after calling over the phone. So I come in and I was told to wait for **. I waited over 1 hour to only be rushed out of his office, and after declining extended warranty, he literally threw me the purchase order. I couldnt believe the service this man was providing my father and I. I took the purchase order to my credit union to finalize the loan being that I didnt like the customer service given to me there at the dealership. The credit union mailed Power Nissan South Bay the check. I figured we were done and the loan was paid off. Well I was wrong. The same rude unprofessional man by the name of ** called my father and basically threatened him with returning the check back to the credit union if he didnt go in the dealership right there and then to sign the paper work for the extended warranty. My father told him “I don’t speak English.” He then told my father “You’re in America, not Mexico.” My dad couldnt believe his ears. He then called me to tell me what was going on. I then called Power Nissan and requested to speak to ** and then it all went down. This man began to yell and curse me out after I questioned him for harassing my father. He stated that we better go in there ASAP or else. I then asked to speak to his manager and he stated “I am the manager. I’m the senior manager and I don’t have time for you. Go somewhere else” and hung up on me. I called him back and told him Id be coming to pick up the check. He then said “Don’t bother its been destroyed.” So now my question is what’s going to happen to my loan. And where did all this come from. Never in my life have I seen or dealt with such an animal. Yes animal, he is not human. A human doesnt treat others this way. I am so disappointed and don’t even want my 2 Nissan vehicles anymore. I will never ever purchase or support a Nissan dealer after this horrific experience. I have reported this incident to Yelp, BBB, Nissan Corporate I want this to be known. You do not have the right to treat customers this way. I don’t know if this was an act of racism or if this man is just plain evil. Just because we are Mexican/Hispanic doesnt give you the right to treat us any less. The manager of Power South Bay is a total jerk - the rudest, meanest, ugliest person Ive ever met. Hope God forgives you.

Please don’t do business with Town Center Nissan. I have been a buyer twice and was told each time that if I referred someone I would receive a referral fee. I have referred 7 buyers in the last year and a half to the same salesman his name is Aziz. I have spoken to him many times and each time I am told the checks will be coming. They have not, not one. I can’t speak for other Town Center Nissan business practices but if they fail in this area so terribly I would suspect other poor business practices.

The fan blade assembly on my 2013 Pathfinder started making a terrible noise. I took it to the Nissan dealer and they confirmed I needed a new assembly. They also stated this was a known issue and they were seeing a lot of these. Part was back-ordered. This cost me a total of $800. The day I was picking up my car, another Nissan was in for the same repair! I requested that Nissan Consumer Affairs look into this and consider covering the cost since it was a known issue. The rep, Rod stated that although it was something Nissan was aware of, they would not cover it because my car was out of warranty by 16,000 miles on the extended warranty. How poor to not cover your defective part and a known issue and hide behind the mileage. Do not purchase a Nissan - they dont stand behind their vehicles!