I came across the mission of your company on your website. Since months I have serious and justified doubts on this mission. Let me explain: My Nissan Trail (1 year old - warranty) that I bought last year in January 2016 in Windhoek, Namibia has been under repair since 27 August 2016 until today (!) after an engine jamming. A long story of promises by the local Nissan dealer has been culminating in a statement by the dealer last Monday, 6 March 2017: We are sorry the engine has no compression and we have to bring it back to repair to the engine workshop. So I am waiting now for more than 7 months for my car with now not any prediction when it is going to be ready. And if it is could Nissan warrant that it is functioning? Engine repair is not standard anymore in Europe, but is overtaxed to customers in Africa. All this questions and more in detail I addressed in a written complaint to Nissan South Africa with not any answer so far. I hope you can address this mismatch between your mission and my experience as soon as possible. A frustrated customer.

I am a Federal employee being reassigned overseas for a 3-year assignment that involves the security and safety of the USA. I currently have a leased vehicle with Nissan Motor Acceptance Corporation (NMAC), which I cannot take out of the country. NMAC will not allow me to terminate the contract early without paying them a penalty of $13,186.30. Only if I was active duty military would they make the exception. Even after providing a copy of my orders and explaining that I am a USMC veteran that is continuing to serve the USA in a civilian capacity to help protect the lives of our citizens and prevent another 9/11, they still will not make the exception. I am not trying to get out of the contract for financial reasons or circumvent the system in any way; I just cannot take the vehicle with me. I find NMACs business ethics insensitive and unacceptable. So much for Never forget.

I wouldnt give this company one star. My story is far too long and complicated to type out here. I warn anyone and everyone to steer clear of any Nissan product. Youll be so sorry if you do. Buy anything but a Nissan. I am still fighting with them 3 1/2 years later over a leased Altima that was a lemon from almost the beginning. They couldnt care less! Consequences? I wont even go there!

I know that this probably isnt relevant anymore, but I just wanted to provide my experience(s) with Nissan vehicles. When I got out of the Navy in 1979 and landed my first job. I bought my first new vehicle which was a Datsun King Cab (Nissan was the parent company of Datsun back then). This truck was wonderful, and everything you could hope for with reliability, great gas mileage, comfort and durability! So, in 1985 when it came time to replace this truck (Datsun had already changed their name to Nissan by then) I thought well heck, I had such great luck with my Datsun so there was no need to even shop around. That was a big mistake! I was young and impulsive then. Keep in mind that this is about vehicle that I bought brand new back in 1985. So, I plunked down my 18K for a new 2 wheel drive Nissan King Cab. The only option it had was air conditioning and thats it! It had no power steering and was difficult to drive at low speeds like in a parking lot. There was some black overspray under the hood that I cant imagine was supposed to be there since it looked like it didnt serve a purpose. The next things will astound you! When you drove the vehicle on the freeway at anything over 55 mph, you could not roll the windows completely up! Thats right, there was a vacuum created where the side windows actually pulled in and away from the window tracks just enough to not allow for the them to not close all the way. This was solved by reducing your speed below 55 mph. (I had good old fashioned hand cranks). Oh, it gets better. Since the front brake pads were metallic, the brakes had this loud metal on metal grinding sound that you could hear all the way down the block every time you approached a stop sign or light. People would actually look at you and stare! I went to the dealer about this and they said that since the pads were metallic that was normal and they just needed to break in. That sound never went away the whole year I owned the truck. Ok, next, The truck had several bolts missing here and there so I think it was a quality control issue at the factory. That didnt cause me any concern except that I thought what else was missing in areas that I couldnt see? Ok next, The air conditioner and heater worked very well (for 18K, in 1985 dollars it better have) except when it rained outside. The defroster simply could not keep up with any and all the condensation on the inner windshield. Even if you had the fan at full speed for long periods of time and tried different settings, nada. You had this foggy haze that would not go away on the inside of the windshield. I actually had to keep a squeegee on my dashboard and every so often reach for it and squeegee my interior windshield while driving. Nissan could at least provided me with a squeegee, enough said. Did I mention I paid 18 thousand dollars back in 1985 for this brand new truck? The plastic grille was held on with some cheap plastic fasteners that after a few months gave out so the grille would always vibrate loose. I think that was about it. I sold that truck private party for a loss for payoff. I dont know if Nissans quality control, engineering, and manufacturing had improved since then, but I vowed that I would NEVER NEVER NEVER buy another Nissan EVER again! This will crack you up. A year later, Nissan sends me this survey to complete and return. After I ripped them a new one, I never heard back from them ever again! Did I mention that I paid $18,000 in 1985 dollars for this truck? LOL. Their advertising campaign back then was Nissan, we are driven. What they didnt tell you was that they were driven to sell you an inferior overpriced vehicle. On a positive note, I think that all the Nissan engineers have long since retired and are laughing all the way to the bank unless of course, they purchased a Nissan.

I am really disappointed with AV Nissan. I purchased a Brand New Vehicle. It was a, too good to be true offer when purchasing my car. The problem started when my passenger side door wouldnt fully close unless you slammed the door close. I took it in for service, 3 days after purchasing the vehicle. The service Rep came out and told me just slam the door. Its not a big issue. Me being me I thought small issue. What the heck, I let that slide. A year after having the car, I took it in for service because the car was giving me problems. Service inspected my car and said it was the transmission. Okay... Luckily it was still under warranty so they repaired the problem. What Im concerned is, how does a brand new vehicle, need a new transmission after a year. Anyway, my vehicle has been a headache! I mean problem after problem and here I am again with my vehicle that only has 67,000 miles needing a new transmission.I found it a little skeptical, so I took it to universal city Nissan. They couldnt find nothing wrong with my vehicle. The codes that AV Nissan claimed were due to a bad transmission were not coming up. They called AV Nissan to make sure the paper work that was given to me was correct. They said they do not want to change the transmission and charge me because if the problem is not the transmission, well there goes my money. I am very upset. I contacted Nissan Consumer Affairs. I have a case open with them. Nissan consumer affairs agent state they have been trying to reach AV Nissan service manager and there has been no answer since March 07, 2019.Kiana the Nissan consumer affairs agent called me back. She was rude, pretty much told me there was nothing they can do! Kiana did state she’s no mechanic specialist but that universal city Nissan found nothing wrong with the car so to take it back to AV Nissan. Why would I want to take it back to the place I bought the messed up car. I would suggest everyone to take your business with another dealership. Save yourselves the headache! Please read all reviews before making a decision on buying a Car through Nissan.

Came in to look at vehicles on 5/23/2015 to this dealership. Liked the 2015 Nissan Murano. Traded in our car and purchased the vehicle. Since the purchase (at the time of vehicle delivery) there was a defect with the center console. After 2 service visits and a vehicle in service for a whole day it is clear that Service Department does not know how to fix... No Parts available. Plus why would I buy a car that needs service from the delivery time? After complaints with ** (Dealership General Manager) I was given a $400 service department credit and a replacement Murano (unwind from one and into another.)The 2nd Murano did not have the console issue, but had a drivers door issue... The door would not properly close, would not align to other doors and seemed like the car has either been in a repair or an accident or simply was not assembled correctly. Same thing. Brought the vehicle in for service. 2 days in the body shop the vehicle is returned back with some door adjustments, broken door molding, need new parts, will need car into service again and a 2nd conversation with ** (general manager) is now on a different tone. Essentially he has said that we have helped you out... Cant help you again other than repair, repair and more repair... And thats why there is warranty.Not to mention that both times I have brought in the vehicle for service I did not receive any paperwork as to the vehicle taken to service or what was done to it, or who worked on it. As it stands now I am extremely disappointed with the purchase, with the vehicle, with the dealership and its management. However I do appreciate the sales person ** for his time and assistance with the process. And I doubt anyone should buy a Nissan from this or any other Mossy Nissan dealership so that you will need to take it to service for immediate warranty repairs... Buyers beware. Today is June 25th, 2015. Still waiting for door molding parts (Which are clearly not going to fix the problem anyways, but someone at Nissan or Mossy Nissan decided that the molding is an issue after door adjustment and they want to replace this first) 3 weeks and on just waiting on parts.Should have left the vehicle at the dealership, but they gave me a Nissan Versa with all stickers for sale as a loaner to drive. Contacted Nissan Consumer affairs... Pretty useless experience as well. They are telling me that they are in communication with the dealership and thats it. Still no paperwork provided for any service performed on the vehicle to date. DO NOT BUY VEHICLES FROM MOSSY... This can happen to you. A reputable dealership would not sell a 40k vehicle with defects and let customers repair vehicles. Imagine if you bought a Brand new vehicle and immediately had to take to service. For weeks. This is obviously last time I bought a Nissan and the last time I bought a vehicle from any Mossy Dealerships. This is how a company lost a customer. And none of my friends and family will even consider Nissan or Mossy Nissan.

Never lease a car from Nissan!!! I leased a car from Nissan, made all my payments, had inspection done (car was in excellent condition), I was 10,000 miles under my allowance, and they send me a bill for $420 just because I turned the car in at the end of the lease and didnt get another Nissan!!!! They say there is no way around this fee unless you get another Nissan!!! GREAT way to do business!??? I will NEVER buy or lease a Nissan again! None of this was told to me when I leased the car. I am at a loss for words.... Just wanted to pass this information along so that it doesnt happen to anyone else. TOTALLY RIDICULOUS!!!!

Nissan consumer affairs is a JOKE! Purchased a used 2011 Nissan Murano convertible from a Chevy dealer. Before the purchase though I made an appointment and brought the car to the local Nissan to have a pre-purchase inspection done from dealership the car was orig sold and maintained from. Got the thumbs up. I asked if there were any major issues. Was told no. Asked if I could get a print out of all services completed and was told I could not have that but the service tech read to me minor repairs that were done. So I purchased the car. 2 months into owning the vehicle the convertible top stops working... Come to find out the top on this vehicle had already been replaced at 12k miles and was brought in several times for complaints with the convertible top not opening properly. Now we have a car that the top DOES NOT WORK and they say it will cost $17,000.00 in parts to repair... This does NOT include labor. Nissan doesnt feel they are responsible for this repair. How can you expect a consumer to spend SEVENTEEN THOUSAND DOLLARS + labor to repair a car worth 24K when it is clearly a known issue with this vehicle? We even found a bulletin Nissan published stating known issues with the top. This is the most unbelievable thing I have ever come across. NISSAN was my very first vehicle. Ive always thought they were great vehicles. I will never EVER purchase or recommend to ANYONE to ever buy a Nissan. We will be wrapping the car as a lemon and serving free lemonade out of it. DO NOT PURCHASE NISSAN.

My car has been in the shop since December 13, 2016 and cannot be repaired because the wiring harness is not available. Nowhere in the USA and they do not want to bring it from JAPAN. Nobody answers you, the customer service and parts dont do anything to solve this problem, they do not give you an update, meanwhile I am paying for a lease car that I am not able to use, and they do not want to give me a loaner until they finally bring the part, and they do not want to pay for a rental. Nobody knows when the part will be available.

I have a 2007 Nissan Altima 2.5s whose safety/emissions failed because of a faulty catalytic converter. W/o knowing that all vehicles in US have a warranty on catalytic converter for 8 years or 80,000 miles (whichever comes first), I got it replaced at a local shop after ordering the part myself from Auto Zone. Part + labor cost close to $500. I came across some info about the warranty coverage on the internet and argued with my local shop how they kept me in the dark about the warranty especially when its the same terms for every make and model. So anyway, I called Nissans consumer affairs up and notified them of what happened and that I was rerouted to them by our local Nissan dealer. After a billion phone calls, I could finally get to someone who was willing to help and asked me to fax all the documents - bills, labor charges, safety/emission inspection reports etc. I did and they never replied. After another million calls to them, they returned with one call and said they cant do any reimbursement since it was done at a local shop and not a Nissan dealer. I told them beforehand the whole situation even before I faxed the documents. They couldve just saved me time and money by telling the same upfront. On the last call (Glenda, who handled my case) just kept yapping away, that theyre sorry they cant make any reimbursement. It was just a waste of time with these people. Ive always been a loyal customer of Honda and Toyota and swayed a bit 4 years ago by purchasing this piece of junk. Never a Nissan again - not just because of their crappy products which most of them have shuddering issues, but their awful customer service! If only they went out of business before Carlos Ghosn took over...

I purchased Nissan Murano from West Hills Nissan 2 years ago. Had no problem with them, treated me fairly, and I liked the car. Few weeks ago received a brochure from West Hills, offering me new car with lower monthly payment, so I went there, showed me Nissan Maxima and asking me $525 a month to lease. Told them it is expensive and they said ok. Few days later received a call from Kenny ** Nissan in Cranberry, PA and offering me a good deal. Told them the story about West Hills that I could not afford it, was told not to worry and they have many cars in their lot and I could get a deal. Called me few more times, so I agreed to go and see what kind of deal they got. I went with my son and we got there before noon. That was my biggest mistake to go there. 1st said $509 but I told them it is too high for me. I swear I tried to leave many times but they were keep asking me to wait to see what they can do for me. I was tired, my son was tired, but they didnt let us leave. It was late evening and we were still asked to stay. They had my Murano and because Murano was in excellent condition, they wanted to trade. By late evening the manager took me to Maxima in the showroom and reach out his hand to shake my hand and said he made mistake that $509 was for different color not for black one and asked me to shake his hand for $528 and he started shaking my hand. It is hard to believe but that is exactly what happened. They knew what type people we are, obviously not a smart one, who would pay $528 for Maxima for 3 years lease. They treated us like an idiot, took us to a room and said you have won something and asked us to pick a card from the board hanging on the wall to get our prize. He was one of the managers and congratulated us for winning the prize. He said you have to pay $35 or something similar to get an AAA insurance for road assistance. Told him I have road assistance included in my own Insurance. He got mad and for 10 minutes was pushing for me to sign up. Asked him about the car, said he does not know much about that car, that he was new, but still was asking for AAA to be added to my monthly lease payment. I had to force myself to leave that room. I asked almost everybody in there about some future in the car, they just wanted me to leave. They got their deal and I was not worth any more. I told them I had worth of $150 of dash cam accessories in the car that either let me take the car to outside shop to remove it or they have to do it for me. Was told to not worry they will remove it and I can come back to pick it up. The next day went back gave them the other key for Murano, but was told Murano was not there and they will call me. Waited 2 weeks and called the dealer was told they sold the Murano. I told the salesman that I am not happy and I am going to make a complaint, said he will call me back. 2 days later I called him myself said he talked to General Manager and they dont want unhappy customer so they offered 2 free oil changes. I just hung up on him. I dont know how many people were ripped off by these people, but its time to investigate their unhealthy business. I also contacted Nissan USA before make my case to public. I got a call from a very angry lady from NISSAN USA that kept telling I have to deal with the dealer.

The car in my possession was sold to me by Anna ** with account number ** and contract date of 3/6/2010. The vehicle is a 2010 Nissan Titan VIN number **, which legally she cannot sell because Nissan Motor Acceptance Corporation have not authorized her. As I tried to explain, they refused because we are not on contract and they refused to talk to me.My civil rights were violated. Nissan Acceptance Corp improperly repossessed my vehicle. It is a fraudulent charge for Nissan Motor Company along with Ana **. I have all statements and paper work showing payments and checked statements. They are showing no payment history today. Me, my wife and children are without transportation and also money that I have receipts for.

Bought this truck about a year ago. Nissan charged me $31000 plus financing and extended warranty up to $45000! Tires were crap. Had to buy new ones @ 40,000K which should have been covered under extended warranty... No tire sensor in the spare tire so if you rotate with the spare your low tire light stays on. Thing rides very uncomfortable... Is it the wheel base or the suspension? Dont know but it feels like there are no shocks at all! Took it in for service lately @ around 60,000 just bought new tires and that service had the wheel alignment package. Anyway there was a problem. My low tire, traction control & 4 X 4 was disabled and the warning lights were on prior to the service about 2 weeks, so I stated the problem on the service order and let them know I was hearing grinding in one of the front wheels and I figured that was the source of the disabled safety features.The service tech said that one of the sensors in the back wheel was damaged and had to be replaced and he somehow determined that we had hit something and damaged it and it was not covered under warranty and wanted $500 for the part, even though it should have been covered under extended warranty! We refused to pay for the part and insisted that we would take it up with the warranty dept. so the tech did not address the original stated problem. He said until we repair the sensor the error code would prevent them from detecting other errors. By this statement I assumed that he obviously did not check out the original stated problem visually either! So he discontinued all other service work till we agreed to pay for the part... so we left... all safety systems disabled. Steaming mad cause the warranty dept was not getting back to us. 2 days later just after Christmas 2013 I rolled the truck into the ditch on an icy back road, injuring myself and my girlfriend and writing-off the truck due to the disabled safety features!

Well the issue has been fixed. It cost me $3000 for the co-pay which Nissan thought was a great deal because my vehicle had over 100,000 miles. The rest was covered by Nissan under what they call good will. Not really happy with the deal but have to take what you can get I guess. The sad part is this whole problem could have been avoided if Nissan would have done the right thing and issued a recall considering they knew about it the whole time. Bad customer service!

We have a 2013 Nissan Altima that started having drivetrain issues around 85,000 miles. The unreliable, poorly designed CVT seems to be the issue. After getting 2 quotes from 2 different dealerships, (one at $3742, and the other at $3565). I asked the dealership to see if this could get covered under good will or for Nissan to cover some of the cost since the extended warranty covered the car to 84 months or 84,000 miles. The claim was rejected because they said the timeframe was too far out. Nissan knows they have problems with this transmission, otherwise they would have never been forced to extend the warranty on 2003 - 2010 Nissans for 10 years or 120,000 miles or the 2012 - 2020 models for 84 months or 84,000 miles.Nissan should be held responsible for covering a defected product that they continue to use. Please dont make the same mistake I did, do your research and do not buy a car from Nissan, especially one with this CVT system. I am having an independent shop to fix my car because I refuse to give Nissan anymore of my money. I for one will never buy a Nissan product again!!!!

I will never again own a Nissan, especially if they continue putting CVT transmissions in them. I wont recommend a Nissan to anyone as well. If you are lucky, transmission may get you 100,000 miles. My first one went out at 89,000 and now, my second one is out. My first one was covered under the warranty, but the second was only good for 30 days on labor and 12 months for parts at a Nissan dealership. Both not even getting 100,000. I have also spent money on quite a few other repairs along the way. I take care of my vehicles and service them properly. Stay away from Nissan and CVT transmissions. If I could give zero stars, I would.

I am writing to voice my complaint about my current Nissan experience with my 2011 Nissan Altima that was purchased in December of 2016. The car is currently only 6 years old and I have experienced a total loss to the value of the car. I have recently had all the locks in my car go out... ALL AT ONCE. When contacting Nissan about my options of what to do; I was recommend to replace my key fob battery and if not that do a test to see what the problem is. After having the test done Friday, August 18th, I was told that I needed to replace all four actuators on my Altima. The price range for this is estimated to be around $1350. After talking to family members and family members employed with Nissan we feel that the information given to me is accurate and that there is a bigger issue with the car other than this. We believe replacing these the problem will continue to be there due to there being a wiring or system malfunction with my Altima. I am just really upset and not understanding how a car that is 6 years old already have every actuator go out and all at once. This is a total inconvenience and just see so much to spend on a car that I dont even have paid off yet. This experience has honestly made me not want to buy another Nissan in the future. I never expected to have this happen but I have to say it is a huge disappoint and not convenient when you have a push start car.

I purchased a 2013 Nissan Sentra SR only 8 months ago with 80,000 miles! After leaving the dealership (hrs after) I had contacted the manager to inform her that I felt as if there was a problem with the transmission because of the problems I was experiencing, the car was revving very high while in park or stopped and jerking. It almost felt as if I was driving a standard and taking off from a stop sign in 2nd gear! This is what my car feels like taking off after every stop I make! I have a ton of text messages between the manager and I about this problem. She somehow made a way to make ME feel like I had been driving the car a certain way or that I just hadnt had any experience driving new cars. This was the response I got for about 90 days until my warranty was up!I have now only had my car for 8 months and with only 93,000 miles and 3 years old, I am being told my transmission is GONE and this is going to cost me $3,200! PLEASE TELL ME HOW THIS IS POSSIBLE FOR A 3 YEAR OLD CAR!? I still owe $11,000 on this vehicle! And while paying family and friends and taxis to get myself and my 2 infant children to and from work, school and daycare, I am now struggling to make my monthly payments because at this point, I cannot afford to mess up my credit! I dont know what to do!! And after reading all of these complaints I feel absolutely taken advantage of, and absolutely no hope for nissan! If you cant stand behind your vehicles then you should not be selling them! I am literally crying reading all of these complaints! It has definitely hit me that I am totally screwed!!!

We purchased a new 2015 Nissan Rogue with a CVT transmission, we also paid for an extended warranty. We have since put 91,000 highway miles on the vehicle. The transmission began to stutter and lightly slip at random intervals. I DROVE it to an authorized dealer (Antwerpen Nissan here in Owings Mills, MD). They told us that after ($149) diagnosis, it needed a valve body and cooling assembly. We were then informed that it needed a new Catalytic converter as well. They stated that our extended warranty expired at 60,000 miles, but Nissan would cover 60% of the transmission work.After replacing the parts, the vehicle was still doing the same thing and now would not shift out of 1st gear. We were informed that we were now responsible for an additional $1377.00 for another transmission part. Remember that I drove the vehicle there, with NO issues of shifting our of 1st gear. Bill at this point would now be around $3700.00. They have now replaced the additional part (I was not told what the mysterious part is) and again the vehicle will still not shift out of 1st gear and still slips. I have now been told that they will have to try and figure out what to do next, however it will of course be an additional charge.They have had the Rogue for 2 weeks now, they DID provide a courtesy car after 4 days. I have cited multiple online recalls for 2012 to 2018 Nissan Rogue with the CVT transmission, as well as lawsuits I have found about them. I was told that my vehicle is not listed by the Highway administration as being part of any recall or bulletin. BEWARE. We are adult drivers who are not rough on our vehicles. We are without our vehicle, currently sitting at a huge bill, a broken vehicle that has only gotten worse from the work that was done, and still waiting to hear how much MORE we will have to pay to get our Rogue back.

My partner brought a Nissan Navara 2 years ago, brand new, and since then it has spent more time in the garage being fixed than actually being driven. It has only done 40,000 km. It has had the clutch replaced. The alternator has gone 3 times as well as the starter motor of which it has cost us nearly 2 grand each time to fix. My partner used it for semi 4wd/work car for the first 12 months until we continued to have the same issues, then he used it as a work car. Now being a 4x4 car you would think you could drive it out the bush. Well this is not the case. Every time it went out bush it ended up with water in the starter motor and rust. I may also ass that it ended up with dust in the alternator which is meant to be a completely sealed unit. In addition my partner for the past 12 months has only used it as a work car, which he is a bricklayer and it seems to have the same problems. This means that even if he drives on a dirt road then the same issue occurs. We have had our own issues with the dealership where we live, not contacting head office, and making us pay for things we should have. In addition they have also been very uncooperative and unhelpful to deal with. We have contacted head office about these problems and the fact that this car is completely useless unless driven on sealed roads!! Head office was very unhelpful, had terrible customer service and was unwilling to investigation further or help find a solution to the problem! NISSAN state that they like to have customer service and a high level in resolving issues. Well we find this to be very untrue. I might also add that this car is under finance. We are now paying for a car we cant use or rely on!! We have had to go buy a 3rd car just so we have a reliable car for my partner to use for work. We should not have to do this for a brand new car that is meant to be 2 years old. VERY DISAPPOINTED with NISSAN!!! Would not deal or buy a Nissan again!!!!

Nissan has produced a product with an obvious defect and has not warned their customers that if not repaired, then it can cause major problems with the transmission. I have had to pay over $5000 in repairs and rental cars for one month. There is a backorder on parts to replace the overwhelming amount of transmission repairs.

They approved a one month extension, then pushed us one day over the 30-day mark by their own incompetence and now refused to remove this one and only credit glitch even though we were longtime, paying on time customers. Nissan is mean-spirited and inconsiderate to their customers and should be blackballed by all of us. In fact, dont even buy Nissan. I was going to buy another Titan, but this pushed me over into the Chevy column for all time no matter what they come up with. They might as well not even exist anymore. Theyre dead to me.

After nine hours at dealership, we got a new car home with no oil and no second key! It was 4 trips again back to dealership to finally get car proper and the key. Then, the finance dept has given me hassle 4 months in a row - promising change in due date every month, then not! I was told by the Finance dept. to call Nissan headquarters to file a complaint so we could trade in the car for another Nissan at a different dealer. It took 3 weeks for them to respond to me! We had to call daily and leave messages to finally get someone to tell us, too bad, sorry cant help you!

I was actually in a hurry to buy a car as mine got totaled in an accident. The price seemed to be a good value and dealership close to home helped. I like my car that is why I have not replaced it after thirteen years. I think Nissan is a very good brand or make of cars. I love how quiet it is. I get complimented on the color and looks of the car. Car rides smoothly and runs quiet. I like the material of the seats. The radio had a nice sound. I like the color, the size, the sunroof, and electric seats. However, I dislike the small cabinet. The covering has rippled and the gearshift fid too. Air vents for the air conditioner are placed wrong on the dash. During hot summers in Las Vegas seems like it never get cool enough.

Nissan of Duarte - I brought in my car to get my USB port checked and strange noises coming from under the car. When I went to pick up my car, I found a long crack in the windshield. I left the car for a week to get the windshield replaced. When I picked up my car the following week, I was really disappointed. There was a scratch on the windshield by the drivers side. The glass is not OEM glass, much cheaper glass. When I play the radio, the sounds dont resonate as well as before. The seals around the windshield dont look like as good as it should be. The glass looked very dirty/dusty like it was an old windshield lying around. They did some things they believed would make the strange sounds go away, like tightened the emergency brakes and tightened the steering wheel. I absolutely dont like the changes and plus, the strange sound didnt go away. Worst yet, I found out that my seat is broken. It was not broken when I left my car for the windshield replacement. Overall, my experience has been horrible with Nissan and Nissan cars.

I purchased a new Nissan pathfinder in 2005 and I did just had issues with it at 87k miles transmission broke and Nissan didnt want to take responsibilities for the repairs so I had to fix it myself. Exactly one year later the radiator broke and leaked coolant to the transmission and transmission broke again. This time Nissan said OK we are going to give you a free transmission, but we have to install it. I paid Nissan 4k dollars to install the transmission and 6 months later I had problems with the thermostat and I decide to exchange it and I promise to myself that I will never buy a Nissan vehicle in my life again. In the past I had purchased Nissan Sentra, Pathfinder 97, Armada, Nissan pickup hard-body and I just have Toyota and Chevrolet, and I am very happy with my vehicles.

Horrible service and no accurate response to sudden failing brakes and light coming on. My car has been in government storage for over four years. My front driver and passenger side window rolls down but not up, the brake light comes on, and a grinding metal to metal sound is made, and sounds and feels like a spring is loose with no breaking control. Almost ran into a car the other day. I am in the military, this would not be good and this does not appear right. Next time it happens, will be taking it on base to see what the issue is. What I noticed is if you put the car in park, turn it off and restart it, it resets itself as if nothing ever happened. So, my plan is the next time it happens, to not reset it, record it, and drive all the way to the base to have them look at it, this could possibly if not, be a legal issue since the dealerships seem to think there is no issue and dont see a problem. Standby...for my next comments.

I have two problems with this vehicle (2013 Nissan Rogue). It is only three years old and the transmission is failed twice. I replaced the transmission at 80,000 miles and with a little over 150,000 miles. It is failing again. Second, the car has pearl white paint on it, and it is peeling off across the car. Every area of the car has paint peeling off. I submitting a claim and took the car to the dealer several times. Nissan Consumer Affairs refuses to help defray the cost of these repairs, $4800 for a new transmission and $1500 for the paint job. I have filed complaints with the BBB, Nissan USA and the NHTSA. No one is helping.

I bought a 2014 Pathfinder Hybrid from Robert Allen Nissan in Helena Montana. I bought it for one SPECIFIC reason. It was supposed to get 30MPG highway. I told them I drive 150 miles a day to work and they said this would be the car to buy. I test drove several that day but settled on what they recommended. It does NOT get 30MPG. The best I get is 21 to 22. When I complained to them they said Well hybrids dont get good mileage in the winter. I said, “Why didnt you tell me that when you sold it to me?” They acted like I was just another stupid consumer. Another thing, DONT BUY A PATHFINDER HYBRID 4X4. It will get stuck in the driveway. When the wheels start to spin the battery takes over and it powers out. BAD DESIGN.

I would not have given a one star had the option been available. This is the second vehicle I have financed through NMAC. I had a horrible experience the first time in 2000 and decided to give it another shot. We purchased a 2012 Altima Coupe in April 2012. I have constantly had to call and argue with the reps simply to get my information. I was told I would receive in the mail documents regarding my payments and account information through NMAC. I never received any of this. It is December and I still have only been able to get info regarding my account by calling myself. No communication whatsoever has ever made it to me through the mail. I have requested it many many times for various reasons and still theres nothing.Also, their online payment system is a complete joke. More often than not, it will not accept my card info and I will have to retry at a later date. This has caused my payments to be late more than once. I also never receive my statement notifications by email that the reps have promised would be sent. Also, my rate on my contract from the dealership shows 0.9% and when I look at my account information through Nissan Finance Manager, it shows a 2.9% rate. I wonder who/when that was authorized.I will never finance through NMAC again, possibly never own another Nissan vehicle.

Amazing when you trust in a brand new car and a reputable name. 3 months ago, we purchased a brand new Nissan Rogue loaded with all the goodies. Then what we thought was a minor Bluetooth/phone problem began. When the person on the other end of the phone talks to the driver (or synced passenger) a nice high pitched whine comes across the phone. This is not heard by the driver connected to the Rogue, this is heard by everyone talking to the driver. A very annoying problem that you would think the dealer and manufacturer would repair or replace. Not, not, not. The normal answers by the dealer - manufacturers problem so start a case. Started a case and Nissan denies the case.Everyone says this has happened before and the engineers are hard at work. WOW So my advice to consumers is to be careful with purchasing a NISSAN vehicle and if you do, check out the hands free phone from both ends. If you hear a high pitched whine - run away. Very sad that this company does not stand behind their products. +$30,000 NEW CAR WITH NO SUPPORT!!!

Dont Buy A Nissan Vehicle From My Local Dealership. I will only provide one star as there is no Zero that I can provide as a rating. Purchased three Nissan Vehicles from our local dealership. 1st was a 2012 Frontier (SL). Fully certified with less than 6,000 miles in 2015. The following issue came to light AFTER I purchased the truck. Both front and rear bumpers had to be replaced due to damage from the sale person who we found out drove the truck to pull his boat. He off set the bumpers and caused the braces to be pulled down causing the bumpers to pull away from the frame. The brakes were replaced twice at a cost of $680 each time. The initial brake repair was not proper repaired as the dealership used third party parts. Actually told me that and then claim they were Nissan parts - but had faults. Cost me two brake jobs and complete bumper replacements and the story is just starting. When I felt unsafe in the vehicle I was going to sell it back to Nissan. That is when the adjuster informed me that the right side fender has been damaged and repaired. Also the front glass had been replace incorrectly. None of this was on the CARFAX, nor reported to me at the time of sale. Now my wife has a 2017 Nissan Rogue. The vehicle has portions of the front bumper pulling away from the body. The dealership informed me that my wife must have hit a parking block and dragged the frame over the block which has caused damage to the underside of the car. My wife may drive her car less than 3000 a year and SHE did it. No I think when they were preparing the car was sell they hit the lifting rack and caused the damage. The foot lift door doesnt work. No problem the dealership will tell you as they really never work correctly. NICE!I have a 2015 Frontier from the same dealership. I just purchased the vehicle less than one month ago as I need to have a truck. Stupid me - thinking that everything would go well. Fooled me again! Yesterday the truck would not start leaving me well out of my local area. When we tried to replace the battery I found that wires and the battery were so corroded that it needed to replace the wiring and the battery. That was a great cost of funds. What does the 100 point inspect include? So I have been a fool for the third times. This is my fault. But I want everyone to know that you need to find a solid dealership that respect you and values your business.

The airbag light is blinking. I spent $80 for them to tell me that its a bad harness kit b1182 and that it will cost over $300.00 to fix. I have read that this is a known issue, but a recall is not being created.

I leased a 2013 Altima in June 2013. Car shuddered, had torque converter replaced still shuddered. New transmission still shuddered, another transmission still car shudders. Nissan says they will take car back if I pay usage fee or they will give me money and I keep the lease. I fail to see the benefit to me if youre considering a Nissan. The cvc transmission is to be worried about. Own 2 Nissans at this time and a total of 5 since 2006 but will find a way to unload them. Stand behind your products.

I purchased a 2015 Nissan Rogue in January. This summer when I traveled a period of time (about 45 mins.) the a/c would stop cooling. After having it checked by my dealer/service I was told thats normal since it is how the car gets better mpg. The only way I can keep cool on long drives is to turn off the a/c when it stops cooling, wait a period of time and let the a/c reset then turn the a/c back on. This in my opinion is a very poor design and should be redesigned.

Bought a pre-owned car from Cerritos Nissan. Car look great and works perfectly for two months since was bought. The car started to have some mechanical issues with the shift gears. Shift got stuck for no reason. Nissan did not help at all. ):

Excellent service, polite and efficient. I took my car in, a 2009 Nissan, and I was concerned about a weird noise. The service manager checked out the car then and there and found a stone lodged in the wheel plate. Fixed in 5 minutes, no charge.

I have an electric blue 2005 Nissan Frontier Nismo. Since about 2008 and 40,000 miles, it has been shedding paint like my car sheds hair! It started with the front left quarter panel, then the front right quarter panel, then the right rear quarter panel, then the gutters on the roof, then both doors on the right side, and also many other obscure places like the gas tank door, and underneath the hood, a place that never encounters any weather or road related contact. I bought the truck used with approximately 41,000 miles on it and, after I bought the truck, I found out that the previous owner had actually already dealt with this issue and had taken the truck to Nissan, complained about the paint peeling and Nissan did a tape test on the vehicle. They pulled off a significant amount of paint but then claimed that the issue was not a factory defect. I have gone through all of the appropriate steps with Nissan and basically have gotten the runaround. They keep claiming that its not a factory defect and that there is nothing that they can do to help me.I have formed a Facebook group titled 2005 electric blue Nissan frontier paint delamination. I am seeking as many affected Nissan Frontier owners that have experienced the same paint defect with that year, make and model and color of truck. The more people that I can get to come forward with this issue, the stronger my case will be. I have been in contact with the same attorney group that is handling the transmission/radiator recall and they are very interested in taking up this case as a class action lawsuit. So please, if you are affected by this paint peeling issue, please add yourself to the group on Facebook and we will go from there. Thank you.

My car was bought brand new 2013 Nissan Sentra. The car has less than 68000 miles on it and the transmission has gone out. Nissan Corporation has been a complete nightmare to deal with. They will not stand by their cars even when there is a lot of complaints about this type transmission. I have filed a complaints. They are the worse company I have ever experienced.

I own a 2003 350z Touring and the outside door handles are complete crap. I dont know if this is planned obsolescence, but the fact that they are made out of cheap plastic and break all the time is ridiculous. Ive been to many Nissan forums and EVERYONE with this model car has had the same issues. Why has there been no recall if its such a popular issue? The plastic on the inside of the handle that holds the spring in place constantly breaks into pieces from the pressure. Also, the window motors have both recently gone out. I had to crawl through the hatch to get in my car today and since the hydraulics went out on the hatch, that made it that much more of a hassle. All of this and I have only had the car for 6 months. What next? I have owned many cars but this is my first Nissan and Ive never felt like there was planned obsolescence like I have with this car. Does anyone know how something gets recalled?

Do not ever deal with Nissan, they are ripping people off, this will be my last time doing business with them, $400 for scratches and dents and the car is almost brand new, garage kept and never been touched. And they have the worst customer service ever.

I bought a Certified Used 2010 Nissan Murano SL with 31,339 miles on 01/31/2013 from Crowley Chrysler Plymouth, Inc. I also opted for the Nissan Security Plus Extended Protection Plan when I bought the car. I am very happy with the car and all of the car’s features. It is exactly what my wife and I needed. I do, however, have one issue since buying the car.On 03/11/2013, I took the car in to my local dealer for routine servicing. The car had 34,099 miles at the time. The dealer asked if the car had its 30,000 mile servicing. I did not know, but I assumed the answer was yes since the car was certified. I had attempted to get the service records on the car from Crowley, but they declined to give them to me saying that there were privacy concerns giving me another client’s maintenance records (I thought this was odd at the time, but did not challenge it). My current dealer offered to check with Crowley service to see if the car did in fact receive its 30,000 mile servicing. The answer he got was no. So I requested that this servicing be done and also asked for the car to be inspected.Upon receiving my bill, I was a little shocked. The bill was $1,393.01! Here is what was done: 30,000 mile required maintenance per Nissan manual; the car needs 4 new tires to pass inspection. The rear two tires tread was below standard, and the front two were very close to being below standard. Since this is an all-wheel drive car, the dealers recommended that all four tires be replaced. I agreed; and the alignment was out on all four tires, therefore an alignment was required. Since I was buying a certified used car, I did not expect any of these issues to be present. Question: shouldnt these issues have been taken care of by the dealer that sold me the car? Resolution: after several conversations with Nissan, I was told that there was nothing that Nissan could do, and that I should try to work something out with the two dealerships.Nissan Certified Vehicles Program is a scam. It allows the dealership to ask more for a certified vehicle, but gives the client no assurance that they are getting something in the deal. Unless you are willing to check all of the 150+ items on the certified checklist prior to purchase, you will be holding the bag if something is wrong later. In my case, the rear tires were just in spec. (5/32) at the dealership where I bought the car and not able to be inspected (2/32) on my first visit to my local dealership a little over 2,000 miles later. Nissan did not stand behind their process and left me in the middle between two dealerships - a losing proposition for anyone finding themselves in this position.

Nissan extended warranty on 2009 Rogue for 10 years. I replaced CVT in December of 2015 at AAMCO after being informed by a Nissan dealer that I did not have any warranty remaining. I recently discovered that in fact I do have a warranty on CVT as it was extended. I filed claim with Nissan for reimbursement which they have denied. The Nissan service manager discussed this claim with Nissan and their opinion was I should be reimbursed.

I have experienced more incompetence from this dept. than any other customer service center I have ever contacted. It has been 3 months I have been attempting to get them to send my title to the state DMV for registration. I have faxed them documents at least 6 times during this period. I follow-up with the fax to confirm everything was received and it is all in order. I am told all is in order and the request is being processed. A week later I follow-up for status to be told something or other is missing or incorrect. They do not have the courtesy to contact me when they discover the error, they simply throw it out and never inform the customer. I will never buy a Nissan again.

Paint on my 2008 Frontier - The service manager at my local dealer and the body shop that they do work with said that Nissan knows they have a problem with their paint seam sealer, mostly on trucks, but wont do anything unless you are under warranty or the dealer does all maintenance on the truck. ** on them. My truck has always been in the garage or carport kept. Cleaned and waxed. So Nissan keeps losing customers because of paint. I know several who, after seeing my truck, wont buy from you.

I recently purchased a 2011 Nissan Rogue, on August 26th at Concordville Nissan in Pennsylvania. At first, it seemed as though I purchased a very good vehicle. It was a certified car, the mileage was reasonable, it had only one owner and it looked great. This praise quickly turned into a nightmare. During the test drive the passenger side windshield was covered by the cars feature list and certified sticker, covering the small crack I noticed the next day. I called Concordville and informed my salesman (Pat) about the crack and he told me to bring it in to be fixed. I wasnt able to do that then because I was going away to New York and then to Baltimore.On both of my trips I noticed the front wheels were swaying slightly, gliding to the left or to the right. On my return, I immediately contacted the service department (Sept. 11) about this new concern. After the car was inspected (Sept. 14), the Service Advisor (Darren **) informed me that there is a crack in the right side axle. WOW! I tried to shun the idea of what could have happen if the axle would have broken with my family and me driving that car while on vacation. Even though, the problem was fixed the same day, I am now worried about what new problem will arise. I no longer enjoy driving this car in fear of what other unknown defect will surface. On the same day the car was being repaired, I spoke with the Sales Manager (Ryan **) about my issues, explaining the entire situation. He seemed concerned about my frustration and even said he would confer with the Service Manager (Mark) about getting me into a different car. After, I asked if that was an option. No promise was guaranteed. As I returned to pick up the Rogue I requested to speak with Ryan **, he was unavailable, but Ryan ** was. So, I explained to situation again and again talking about getting a different car. He said he would look into it. This was around 3:30 pm. After waiting around for about two hours a salesman name Mark approached me and asked if I was being helped. I told him I was waiting on Ryan **. Mark went to the counter where Ryan ** was, talked to him a little and came back over and said who is helping you again? Then Pat, the salesman who sold me the car came over and asked me was my car still being repaired? No, I replied. Now getting angry because, not only was I forgotten about, no one seemed to know what Im talking about. I explained my situation once again.After 3 hours I was finally called over to the counter where now both Ryans are. Theyre telling me that: (1.) the axle wasnt cracked. The problem was with the ball bearings, but I have an invoice explaining the issue was the right front drive shaft. (2.) I can get into another certified car, a 2012 Morano that is going to cost me $645 a month with a $4000 down payment. I left the dealership very confused and upset. I just want to express how disappointed and frustrated I am with this whole process, from the issues with the car to the poor customer service. Now I see why they wouldnt show me any other car. I will never purchase another nor, will I recommend any of my family, friends or co-workers to purchase a Nissan Certified Car. I am also filing a consumer complaint with the Attorney General office in my state.

I leased a new car from Advantage Nissan, located on Old Country Road in Westbury, NY, which I later found out was in an accident and was repaired poorly. I asked the manager of the dealership to replace the fender which he agreed to do and gave me the number of his collision shop. When I called the shop they were rude and unhelpful. I sent a certified letter to the manager and told him I wanted to have the repair done at my collision shop, however, that was 3 weeks ago and I received no response.

I recently brought my vehicle in to be serviced due to some noise coming from the rear of the vehicle. After looking at the vehicle I am told that the rear end pinion bearings have gone bad, and that the pinion seal is also leaking and is described as a nonreplaceable part - as such, the rear end assembly needs to be replaced for a cost of close to $4000. Note, I do not have a trailer hitch, and do not tow anything. This seems like a very extreme repair for a truck with mileage in the 80k range - and would seem to be a reflection of the poor quality and craftsmanship when it was built. Ive regularly taken this vehicle to the same dealer service department for previous repairs, oil changes, etc.- there were no previous signs or indications that this would be an issue.

Ive had the privilege of driving 3 Nissans because our family owns 3 models: a Sentra, a Vanette and an Exalta. I first learned how to drive using the Vanette. Simply put, its my favorite car brand. Ive also had the chance to drive other car brands, but I just dont get the same feeling as when I drive a Nissan. Ive been driving for 12 years and I hope that when I can finally afford to buy my own car, therell be an awesome Nissan car waiting for me to buy it. BTW - that Nissan Juke advertisement with the typo was genius. Kudos to Nissan for thinking of something brilliant to promote their SUV. Cant wait to see what they have to offer next!

On May 1st 2015, my car would not start. I had to have it towed to a Nissan dealer. I found out it was a faulty steering column mechanism. This faulty part was recognized by Nissan and they extended the warranty. I filed a claim for reimbursement online and later received a call stating my claim would not be covered because it was out of the warranty time.....by 1 week!! This is Nissans problem because they knew the part was faulty. Online, I found a lot of unhappy people about this issue. That doesnt even include the people who wouldnt complain online.. I was hoping they would stand by their product, especially when they knew it was faulty.

I cant tell you how disappointed I am with Nissan Consumer Affairs regarding a problem we have experienced with our 2005 Nissan Murano. Im referring to Case ** in which they told us that our car needed a transfer case replacement. Although the Murano is 9 years old it only has 24,900 miles on it. Nissan has quoted me $3,200 to fix this problem. I contacted Nissan Consumer Affairs (a gentleman named Will) because I did not feel a transfer case should go out after only 24,900 miles on it, even though it may be 9 years old. He claims they looked into this issue and offered to pay a token $500 towards the $3,200 repair bill. This seems extremely low, and that Nissan feels no responsibility for the mechanical failure of their cars. When I asked what would cause a transfer case to go out, Will told me he did not know and maybe we did not drive it enough, which seemed ridiculous. He then told me I had 30 days to either use the $500 or lose it. I told him I really did not see any option here since the car can not be driven. He however said I did, we could just walk away from it and that some people with 180,000 to 200,000 mile choose to walk away versus pay for an expensive repair bill. I told him our car with 24,500 miles versus 200,000 was a big difference. He said it was his job to relay this statement.We have had several Nissan vehicles and until now I have been very happy with them, however after this experience, we will be hard pressed to say a good word about Nissan and any responsibility towards the reliability towards their cars. This is a faulty mechanical equipment problem, not a time issue. Its obvious No one at Nissan Consumer Affairs cares but after this experience, I will never purchase another Nissan vehicle, nor will I probably ever use their Service Dept again. Extremely disappointed in Nissan!!!

In 2014 my husband and I bought a brand new 2014 Nissan Rogue. I thought I had my dream car; little did I know, it was a nightmare car. In the last three years we have owned the car it has been in the shop at least 5 times for repairs that were covered under our warranty and two other times for voluntary recalls. I knew there was something not right with the transmission less than a year after we purchased the car. It made funny noises and jumped when changing gears. After 2 and a half years and many attempts to have Nissan look into the problem they finally replaced the transmission when it about fell out in their parking lot!Now, less than a month after having the transmission replaced, I am sitting here trying to get the air conditioning looked at cause there seems to be a leak that WAS NOT there before the transmission replacement. Nissan corporate has refused a buyback and I am stuck with a new car that I am still paying for that is still under warranty which has more problems than any used car Ive ever had!!

Im on my second leased vehicle from Nissan, and until today, I have never had an issue with the vehicle and/or Nissan Motor Acceptance Corporation (NMAC). Last year, I decided to take a job out of state, and I brought the vehicle with me on a trailer. I called Nissan and informed of them my change of address as soon as I has settled in, so that the correct taxes were included on my monthly bill and any correspondence would be forwarded to my new address. I also inquired about early termination penalties since I knew I would be getting a company vehicle in 2016. I drove my Nissan for a few months, until my company car was available, and then it just sat in my garage. A couple of months after that, I decided I didnt want to keep paying insurance for a vehicle that I wasnt using, so I called NMAC and spoke to an agent about my options. This was sometime in February or March 2016 and my lease isnt up until December 2016. I was told by an agent (whose name I didnt write down) that I could return the vehicle after inspection and continue to make my automatic monthly payments until the end of my lease agreement. She arranged for AIM to come inspect the vehicle at my home and gave me instructions for the dealership. She was actually very helpful. Shortly after my inspection, I returned the vehicle to a nearby dealership and continued to make my monthly payments. However, on July 5, I received a letter from NMAC requesting the remaining balance on my account by July 16. I called the NMAC customer service number and was told by another agent that once I returned the vehicle to the dealership, my account was closed and my automatic payments were stopped. I offered to pay the 3 months of missed payments due to the oversight, and reinstate my automatic payments until the end of my lease agreement in December, but this apparently is not an option. The only option now is pay the remaining balance owed by July 16. If I do not make a payment by then (today is July 25), my account will be sent to collections. Had I known about this policy, believe me, I would not have returned my vehicle in April. I was provided incorrect information by the agent I spoke to in February or March of this year, and I am not being penalized for it. I didnt receive a letter informing me of the situation, prior to this one, because the letters were being sent to my old home address. However, my cell phone number (primary number on my account) has never changed. In the 5 years I have been leasing a vehicle from Nissan, I have never missed a payment, and now I am going to be sent to collections for trying to do the responsible thing. This is not how you treat a loyal customer. I find it ridiculous that a company would rather pay a collection agency to set up a monthly payment schedule with their customer, than work with them in the first place to come to an understanding. All I want to do is keep paying my bill responsibly, as I have been for the last 5 years I have leased a vehicle with Nissan. NMACs intransigent attitude is not good customer service. I for one, will never buy or lease a vehicle from Nissan again.

Any Nissan dealership that has been in business since 2013 knowingly participated in consumer fraud with corporate guidance. They knowingly sold defective vehicles that put the consumers safety in jeopardy and our court system gave them a slap on the wrist. The class action lawsuit attorneys make bank and the consumers were stuck with the aftermath.At first Nissan claimed that a computer program upgrade would fix the issue and they knew it would not. They string you along stating that they are working on a fix, but it never came while I was under their warranty. They say they have a fix now but they want me to pay for half of it because I am just out of warranty. They never told me about the fix while I was in warranty. The fix is only as good as their word and their word has no value. What are they hiding currently? You will not know until it is too late. The whole lot of them are fraudsters that can not be trusted. Buy a Nissan of any make at your own peril. As Americans we should unite and stand outside of every Nissan dealer in America on as often as possible but especially on Saturdays until they go out of business in America. That is about the only recourse we have for these lawbreakers that our Government is allowing to stay in business in this country. Now you cannot say that you have not been warned.

Way too long to explain it all. Took car in for oil change, was told there was a recall on CVT trans, they reprogrammed it. They made the trans skip. Brought it back, they said trans failed, then called 30 minutes later and said, “Pick it up. We do not know whats wrong with it and have no answers.” Was told to call in MONTH. Talked to EVERYBODY... no answers. No one knows. Then on my own took it to another Nissan. Was told NUMEROUS stories. Right now I am at 38 days. I am writing a book about my horrible experience. Not only THEY wrecked the trans but the treatment was horrible. I cannot include the details as there are too many. Anyone would be a fool to deal with these guys. My book will be out soon.

I have been trying to make payments for my son on his car. He has had issues keeping up with his payments, and I have offered to help out. I called NMAC to make a payment, and because I do not have a debit card that does not require a PIN, they will not accept the payment. Its unbelievable! I checked with my financial institution, and they never heard of this debit card without a PIN. They will not accept any other payment method over the phone. I have offered to give them my routing/account information to pay that way, but they said that he sent in a check that bounced, and they will not accept my check information for up to 13 months? They want me to Western Union every payment to them, for an additional $15 each month. All I want to do is help him get things straightened out with his car payments, and NMAC is not willing to help at all, as they told me dont bother sending us check (Greg-NMAC) either. This is very poor customer service! We will never ever deal with Nissan again!

I recently purchased a used 2013 Nissan Altima a year ago. The transmission just went out. I WILL NEVER RECOMMEND THAT ANY BUY A NISSAN. EVER!!!

Just bought and two years of approximate use 69,000 miles. TRANSMISSION broke and had to paid about 2,500 because the train was damage... Yeah right they caught me but I will never recommend a NISSAN AGAIN.

I recently bought a Nissan Juke. My Cube had died at 260000 miles after it carried me through 7 of my 14 Caravan To Catch a killer tours for my daughter. It seemed I got a pretty good interest rate with Nissan finance. 3 days before the first payment was due March 13th I attempted to go online and was able to access the website. March 13th was my first payment since I bought the card January 28th but on March 12th it was telling me I was already past due one payment than that old 800 dollars. I still decided to try to play them and I knew was due. but when I tried to access the Bill Matrix every time I click on it it would not open. The next morning the 13th, I went on Nissan finances website and every time I click make a payment it kicked me off the website. Id sign back in, it kicked me out.Then I tried calling twice. First it said it couldnt find my account by my social security numbe. At first, it wouldnt take my account number then when it finally did, instead of giving payment options, it sent me to talk to somebody but people dont man phones on weekend and hung me up - ten-to-one it was sending me somewhere for being overdue which I wasnt. This was on the 12th and I didnt owe 2 payments. Finally last night I went on and got on the website and actually opened bill matrix. I needed an option putting it on the credit card and it listed discover as an option. I put in my account number and all the other information and click on choose payment, it only gave me the option of debit card or check... again possibly because it was saying I was past due which I wasnt.Today Monday, it is a day late. I have called 4 times and each time I was on hold for 33 minutes before I hung up. The last time I started at 515 Central Standard Time and was still on hold until 6 w. They closed their real life people at 7. Im right in the process of trying to push for a law here in Oklahoma and at times must use my credit to help support it through publications etc as well as travel on my CARAVAN tours to seek tips for daughters killer. And there is no email or direct way to get through.

I had my 2011 Nissan Versa towed into the Service Department. They quoted me $1000 to replace the fuel tank. Do they not realize that next month is Christmas??? I said No thank you. I will come by and get my vehicle and take it home and replace the fuel tank on my own. When I arrived Darryl ** and Eric informed me I owed them $55. I asked for what? They said because they had to drive the vehicle in and out of the shop twice. So they are just charging me because they drove my vehicle around. Are they serious??? Really? They did nothing to my car. They only inspected it and looked at it. They did no work whatsoever to it. But they want to charge me $55.I mentioned Ive been in the Air Force for 18 years. Is there any way to waive this. They said no. Wow. They apparently must rip off everyone with what all the comments below say! Everyone seems to have the same complaint and mention being ripped off. I see a pattern here. Hmmm!!! It is also apparent to me that Nissan of Melbourne does not support the military. Seriously if they did would they not have waived the fee??? I plan to mention to every military member I know, and ask them to mention to every military member they know not to go to this place, and not to go to any Nissan at all because they consistently rip people off and do not support the military in my eyes. Would anybody else agree with me?

The reason that I am sending this is because I am very unhappy with the customer that I receive from your location. I had an appointment this morning at 8:30am due to my fan making a noise when I cut the heat on. My car also hesitates sometimes when driving so I was having that checked as well. My boyfriend brought my car to the appointment this morning. He was advised that the blow motor was not covered under the warranty and it will be $59.99 to look at this and an additional $99.95 if the hesitation wasnt my transmission. At this point the service manager Mike gets on the phone with poor customer service and had a major attitude. He states that the blow motor is under warranty but I needed a filter that is recommended every 15,000 miles. Thats fine we got it taken care of. My concerns after they repaired it they left all of the leaves and sticks all over my floor in my car when they repaired this. I am very disappointed in the lack of professionalism and customer service I receive. Not even a year ago I came in because I had a humming noise in my car. When I came in and advised the young lady she was very nasty and rude and told me my warranty was up and I never complained about the noise before (I think her name was Brooke). I get an appointment for the following Monday and sure enough it was my wheel bearing and it was still under warranty. I just feel I receive terrible customer service from this location and it makes me want to go somewhere else. I come here because my job is nearby. I just want a little more empathy and customer service when I come to this location. That is all I am asking. Thank you and have a great day!

We leased this vehicle and it was nothing but trouble. We would go on business trips and returning to car, it wouldnt start. The battery was ok but we couldnt figure out what to do. This happened many many times and was told by the dealer they couldnt figure out what was wrong. At one point the radio would come on blasting and there was nothing we could do to turn it down or off. Nissan did replace the radio but it ended up not being the trouble with the car stalling. This was not reliable and we ended up having to return it early from our lease agreement because it was a LEMON!!!

I bought a 2016 Nissan Maxima on May 10, 2016. Three weeks later I hit a deer with the car. Three months later I am still waiting to have the car fixed. Apparently the problem has been a wire harness that affected the airbags and seatbelts. Nissan is taking their sweet time getting the wire harnesses to Valley Nissan to start with. Now my insurance adjuster told me that Valley Nissan had gotten the wire harnesses for the car two weeks ago and they have not bothered to put them in yet. I am still waiting on Valley Nissan to fix it. I am still three months later waiting for this car to be fixed and daily I get the normal response that Ill be getting the car the next day but never do. I will never ever buy a Nissan product from Valley Nissan nor will I ever buy a Nissan product.

The finance manager over at Nemet Nissan on Hillside Queens, NY charged us $2,734 on our lease contract, for a 2012 Nissan Rogue, when we were supposed to only pay $1,600. He refused to explain the breakdown of the fees when asked, and kept saying I will get to that in a minute as he made us sign all the paperwork. Then after handing us the lease agreement, he still didnt explain the breakdown, and said thats what the numbers worked out to be, and said the contract was already signed, nothing he can do about it. Worst experience ever, after being with Nissan for almost 4 years. That is a big rip off! Now, Im stuck in a lease, paying $290 a month, when I should be paying less.

I had bought in May 2014, a brand new 2014 Nissan Sentra and it went bad. It had a major computer problem, factory glue leaking through the headliner, stitching unraveling from the fabric, and black paint coming off the radio console and Nissan bought it back with an intention for me to buy another, called a buy back. And then I bought a brand new 2015 Nissan Altima in Sept 2014 and the transmission went bad at only 5,000 miles, the cotter pin in the axle had to be re-tightened, the radio has static, there is a popping in the Bluetooth, and the speaker lid popped up. There is still static in the radio and there is still popping in the Bluetooth in the Nissan!!!! And Nissan says thats a normal operation. You have to be kidding me!!!I will never buy another Nissan. I dont recommend a Nissan to anyone. It was and is an awful experience. Nissan has stressed me out beyond belief. I had to go back and forth to the Nissan dealerships at least 20 times. Can you imagine two BRAND NEW Nissans going bad within six months? Nissan is not the same brand that it used to be.

I am trying to obtain the necessary form to transfer my lease. My original request was placed on July 19. I was told the form would be faxed and/or mailed to me. Several phone calls inquiring about the whereabouts of the document have produced only excuses and no results. My last three vehicles have been Nissan products but I can assure you, based on this experience, it will be my last. May I have the courtesy of a solution to this problem.

I bought a 2014 Nissan versa note from dealership on June 9th 2014. I signed the contract and took it home that day. A week later I took in my down payment and signed another contract to reflect that. A week later I get a letter from dealership saying my loan was not approved and I needed to return the car within 48 hours. I called the finance office and was told they were working on it and would call me the next day. The next day I received a phone call saying they got my loan approved and I would have to come in and sign a new contract...which I did on June 30th. From June 30th to august 28th I was waiting for title, plates, payment info etc. from the bank. I never got those things. Instead, the dealership came out in the wee hours of the morning and took the car. Apparently because my loan was not approved. I have contacted legal counsel and will fight this.

I purchased a 2011 Sentra with 72,000 miles on it for my daughter on May 2014. About 3 months of owning it, she calls me and tells me that the vehicle is losing power at about 55mph on the highway. I figured its probably a dirty fuel filter, so I called Autozone and they told me this vehicles fuel filter is in the tank with the fuel pump and doesnt get replaced. I took the vehicle to my mechanic and his scanner gave us code PO 745 pressure control solenoid malfunction. He told me to take it to the dealer because the vehicle was so new. The Nissan dealer told me that Nissan doesnt authorize them to repair transmissions, only exchange them for remanufactured ones. Then he runs my vin# and tells me that my car is not covered under the extended warranty from Nissan. They cover 2003 till 2010 and my car is 2011 and that I would have to pay to replace the transmission. Weve had the car one year and bought it with 72,000 miles and it currently has 80,500. Now Im stuck with this problem and the vehicle is not paid off yet. At this point I am running out of options. Please help.

In August of 2010 I set up automatic payments for my newly purchased Nissan Rogue. All went smoothly for better than four years - then I get a call from Nissan Collections. The Nissan Collections agent informs me Im sixty days past due on my car payment and my response is, But Im signed up for automatic payments. I made full restitution immediately and was led to believe that the situation was not of my doing and that all would be corrected. Not so. Nissan attempted to blame my bank at first.Once I verified this wasnt true Nissan went into their standard defense mode - which is very well rehearsed. Nissan claims to have called me multiple times via their automated service, multiple times by an actual person, claimed to have left multiple voice-mail messages, and claimed to have left me at least one email regarding the ending of my automated payments. I did not receive any of what they claim - with the exception of the call I actually answered. My credit score went from 780 to just around 700 in the blink of an eye - and will cost me thousands over the life of the new mortgage Im applying for.Family, friends, and strangers will be sure to hear this story told over and over again. I want the world to know just how disappointed I am with this company. Correct your shamelessly faulty notification system and do right by loyal customers or you are doomed to fail. I do recall several apparently automated calls made to me around that time but there was nobody on the other end. After repeating hello several times I simply hung up. Is someone getting credit on a quota simply for dialing a number without answering it? Ill be contacting Comcast to see if they can do a search on this mystery email I supposedly received. Im paying off the last few month of my loan by check today. This will be the last Nissan I ever own.

In general, I am not satisfied with Nissan. Their car is not reliable. Last month, I met with their customer service too. It is worse than their vehicles. They wanted to fix three recalls and broke my car. Now, my car is not working, they are asking for money to fix it. I filed a claim. It is just useless. I highly recommend staying away from Nissan and further than their customer service.

Case number was opened because we were eligible for the battery replacement under warranty. We were unable to replace the battery, because the case number was prematurely closed without prior notification. Please advice, who should we contact regarding re-opening the case. Contacting customer service did not help.

Im Malibongwe ** and Im very sad because of how a car dealer hurted me. Me and Rebecca ** bought a Nissan Qashqai, a 2015 model with mileage of 75000 km and now it happened that the car is no longer clutching anymore. We bought the car at Imperial Ford at Kempton Park. First of I took the to the dealer where they requested me to go, where I had to use my recourses to take the car there. It was diagnosed and the asked me to pay R19.182.77 for the clutch. REMEMBER THE CAR IS UNDER WARRANTY and under motor plan... at Imperial Ford they failed to 75000 km service. I paid R850 at Nissan Sinoville for diagnoses fee. Now Im frustrated because the car with is not in good condition. Please help me to resolve this issue.

I have had a Nissan Leaf for about 18 months. From the beginning, I thought that the brakes were not right (they are computer-controlled brakes). They would slip for about 1/2 second when I pressed them or sometimes during use. About 12 days ago, the car would not start and the computer told me that my foot was not on the brake, but it was! The computer could not sense that my foot was trying to press the brake (remember that the brakes are computer assisted). I took the car into the dealership and they have had it for 12 days, and still they and Nissan USA have no idea what the problem is. They have tried rebooting the computer but it still does not work. This is an obvious safety issue (brakes not working) and inconvenience (not being able to start or use the car), and it seems like the local Nissan dealership and Nissan USA cannot work together to get this resolved!

ATTENTION NISSAN ROGUE OWNERS PLEASE READ: I am extremely disappointed in the results of my visit. My 2008 Nissan Rogue of South Brunswick Acme Nissan went in because of a problem the Rogues had with their passenger airbag lights and problem with the sensor in the seat. Ive never had an accident nor problem with the seat. Now Nissan tells me, Sorry, the seat needs to be replaced to the tune of OVER $1400.00. They claim it was covered for 5 years or 50,000 miles. Oh yes and by the way, it was a recalled item at one time! Well gentlemen, I will not have this seat replaced and I will rely on the primary safety seat belt. I have 4 cars in my family, 2 of which are Nissans, and just for your info, I will NEVER and I mean NEVER buy another Nissan as long as I live or take it for service to Nissan. One last thing if I may. Why was I charged over $50.00 just to find out whose problem it was? Oh wait if it was Nissans problem you would absorb the cost but because it was not your problem you passed it on to me. Thank you for making my choice of vehicles in the future easier the next time because it WONT be a Nissan. A letter will follow up to Corporate of Nissan, BBB of NJ, and the Home News Tribune and their sister paper, the Asbury Park Press, Star Ledger, YouTube and anyone else I can inform via electronic media.

Never in my life will I return to this dealership (Power Nissan at South Bay) and I advise to be very careful when dealing with the people here. I came into the dealership requesting a Lease Buyout Packet which I was instructed to get from Nissan USA after calling over the phone. So I come in and I was told to wait for **. I waited over 1 hour to only be rushed out of his office, and after declining extended warranty, he literally threw me the purchase order. I couldnt believe the service this man was providing my father and I. I took the purchase order to my credit union to finalize the loan being that I didnt like the customer service given to me there at the dealership. The credit union mailed Power Nissan South Bay the check. I figured we were done and the loan was paid off. Well I was wrong. The same rude unprofessional man by the name of ** called my father and basically threatened him with returning the check back to the credit union if he didnt go in the dealership right there and then to sign the paper work for the extended warranty. My father told him “I don’t speak English.” He then told my father “You’re in America, not Mexico.” My dad couldnt believe his ears. He then called me to tell me what was going on. I then called Power Nissan and requested to speak to ** and then it all went down. This man began to yell and curse me out after I questioned him for harassing my father. He stated that we better go in there ASAP or else. I then asked to speak to his manager and he stated “I am the manager. I’m the senior manager and I don’t have time for you. Go somewhere else” and hung up on me. I called him back and told him Id be coming to pick up the check. He then said “Don’t bother its been destroyed.” So now my question is what’s going to happen to my loan. And where did all this come from. Never in my life have I seen or dealt with such an animal. Yes animal, he is not human. A human doesnt treat others this way. I am so disappointed and don’t even want my 2 Nissan vehicles anymore. I will never ever purchase or support a Nissan dealer after this horrific experience. I have reported this incident to Yelp, BBB, Nissan Corporate I want this to be known. You do not have the right to treat customers this way. I don’t know if this was an act of racism or if this man is just plain evil. Just because we are Mexican/Hispanic doesnt give you the right to treat us any less. The manager of Power South Bay is a total jerk - the rudest, meanest, ugliest person Ive ever met. Hope God forgives you.

After reading so many bad reviews about Nissan Cars I thought I would weigh in. I owned a 2001 Nissan Altima 213,000 miles no major problems. Never changed anything major on this car. Its whole life oil every 3,000 and brakes. Drove this car to the Crusher in 2017 just for its age and bad sensor costing too much for the value of the car. I owned a 2005 Nissan Maxima SL 233,000 miles the transmission finally went. Engine is still strong. I only changed the 3 Timing chains at 160,000. Other than that I never changed anything major on this car. Its whole life oil every 3,000 and brakes. Got rid of this one because the transmission outweighs the cost of the car.I own a 2007 Nissan Altima S with about 80,000 miles on it and it still runs and drives well. The only thing I could say is it burns about a quart of oil in between oil changes. But is still very reliable. My next purchase is a 2010 SV Premium Maxima with 98,000 miles on it. And I have no problem with getting a Nissan with this mileage, because with proper care they will last well above 200,000 miles.

I am an owner of a Nissan Murano 2012. I had my transmission replaced at 74,734 miles it was under warranty then, I now need another transmission at 115,943 miles which is 41,209 miles later. Nissan has agreed to assist me with 50% of coverage for the replacement of a new transmission. I really think that a transmission should not go bad after 41 thousand miles. Nissan has been very unprofessional through this entire process something need to be done about Nissan transmission issue, I normally dont publically review however after reading the reviews and having the same issue happen to me I had to let someone else know. I am still paying a car note on this vehicle and now I have been hit with this costly repair bill. Please investigate Nissan for these faulty transmission. Nissan need to take responsibility.

******************************************************************************************************** Published on other sites: https://www.yelp.com/biz/nissan-of-queens-service-ozone-park ********************************************************************************************************I have been taking my 2014 Platinum pathfinder since August 2017 for issues with the vehicle jerking and giving trouble to start. I was told the pulley kit needed to be changed. The following week the suv would not turn on,once it was on the engine light came on. I took the truck to Nissan of Queens , left the truck there for 2 weeks till the transmission came in. When i got my vehicle back i saw my push bar was dented on the passenger side. I took the vehicle back on Monday because it was picked it up while they were closing up so rushing it was not noticed until i got home. The manager Ravi said they were not responsible for the dent. ( My vehicle is always parked in a private driveway and did not have any dents on it) . I called another manager there Sando about 6 times left messages till now i never got a call back. I took my truck back the following week Sept 6th for jerking issues and i saw now they take pictures of each vehicle that goes in for service. They told me they cannot find anything wrong so i contacted consumer affairs. After calling them 3 times i finally got an appt for 10/4/17 . I met with the consumer affairs and as i sat down with him he told me he was only there to discuss the truck. I then realized that the manager Ravi had briefed him on the dent on my truck which occurred on Nissan premises. He told me he would take the truck for a test drive and will let me know what the issues are once he returned. He came back and said he did not experience any issues and he couldnt do anything. I explained to him i spent over $50 K(paid off in 14 mths) on this truck which i only have 3 years now and i was having all the same issues as before. He then told me he would check the fluids after 45 mins he came back and said he found debris in the pan and he would need to order a new transmission. They gave me back my truck 10/4/17 with all the same issues. I left numerous messages for consumer affairs but have not gotten a call back as to when my transmission will be replaced. Now 10/17/17 my daughter got into a accident because when coming to a stop the truck started jerking and hit the vehicle in front of her. I left another message for consumer affairs and awaiting a call back. I am still driving a faulty vehicle and a accident occurred because the the cvt transmission jerking. This will be the 3 rd transmission in 3 mths. Nissan should not be selling vehicles with faulty transmission.

Right After my accident when the brakes locked up and gave out on me while going over an on ramp close to I-80. While in My 2017 NISSAN Rogue Sport while driving through Sacramento Ca. After the accident, I called Nissan Finance and Total Loss Recovery and explain to them that Nissan Momentum advice me to close out of my AAA INSURANCE in the month of May 2018 of last year and they would deal with my car INSURANCE for me. After Explain and doing so a few mins on the phone with a live rep that told me to take it up with the Momentum dealer himself Who so called sold me the car. I Explain to the rep on the on the other end of the phone that they shut down Fairfield Momentum cars dealership due to business financial problems. On top of all that 7 days later I finally get a call back from a lady rep from Nissan Consumer Affair. When talking about my car accident she start yelling and acting way very unprofessional yelling, I am closing the case for good, right after I told her Nissan Fairfield has closed down due to business problems. Can someone please help.

I purchased a 2013 Nissan Altima a year and half ago with 33,000 miles on it. The car is now at 74,000 miles and the transmission goes out. I got a check engine light on 05.20.2016 and the car would not start on 05.21.2016. I called and spoke to a Nissan Rep, with no comfort or remedy. I had to get my car towed to a mechanic, who confirmed the transmission was a bust. I searched the internet for reviews, and to my surprise, there were 100s of complaints and experiences just like mine. I dont get it Nissan... I thought you were one of the BEST... But disappointingly you the WORST!!!

So, I just came back from the military and I wanted to buy a brand new car from Nissan of Queens. I went to the dealer and inquire about buying the selected car that I wanted to purchase for cheap. I was disappointed with the customer service because I didnt get to get my military discount that should have been applied at the time of my purchase. I feel that if someone is in the military and being a woman, we shouldnt be taken for advantage due to the lack of experience or knowledge that entails in purchasing the vehicle. I am still continuing to fight this issue because it is ridiculous that I have to still pay off my car which the total I had to pay for my vehicle was almost 26,500. I still have to pay off my car and I do not think it is fair. The car dealer that sold me the car was only concerned about the commission that he is putting inside his pockets. I wish that I have never purchase my car from him, because he ripped me off. All I wanted to do was purchase my car and serve my country to help others and in return I was never helped. It is very sad to see that younger folks in the retail industry never discuss things of importance to someone like myself that went into the dealership to purchase a vehicle by myself.

I recently traded in my leased Nissan Altima for a used Juke at Vaden Nissan in Bluffton SC. I gave them the payoff on my Altima (through Nissan Motor Acceptance), which they confirmed. The dealership also performed an inspection on my Altima. We discussed a new deal for a used Nissan Juke. They agreed to pay off my Nissan balance, and I financed the price that we agreed to. Four months later I get a bill saying that I owe Nissan Motor Acceptance $1273. I called Nissan Motor Acceptance, and they claimed there was excessive wear and tear on the vehicle, along with an early termination fee. This Altima was in very good shape when Vaden looked at it. It was my understanding when I drove my Juke out their dealership, that we agreed to a deal which had a commitment from both sides. Now they are telling me the charges are non-negotiable. I told both Nissan Motor Acceptance and Vaden Nissan that if I would have known that I owed another $1273, there is no way I would have completed this deal. Who does business like that??? I have NEVER had a problem with Subaru or Toyota coming back to me for charges after a lease. As far as I am concerned, when we agreed to certain numbers, then I shook hands with the salesman, and then drove off the lot, the deal should be over!!! Thanks for reading!

I leased a 2012 Altima SL and made all the payments on time. I turned the car in at a Nissan dealership and paid all balances due. Several months after that apparently NMAC decide there was a balance due of $127 and never contacted me (email, phone, postal mail). Since I was unaware of the situation the amount went past due and I got a 30 day late notice on my otherwise perfect (770+) credit rating. Thats how I found out they felt I owed them some stupidly small amount. Absolutely horrendous customer service and I will never deal with them again. Its a shame because I enjoyed the car but their financing arm is absolutely horrible to deal with every time I have had to call them or otherwise.

Let me start off by saying, I just came back from overseas, and I am now stationed in Fort Stewart, GA. I am looking into purchasing a brand new Nissan Altima. I searched online and made a few stops. I had stopped by your Hinesville store, and saw a car I wanted. I asked them to give me the write up, because I wanted to go through my own bank. A guy there, who said he was the manager, said he would get the pricing together, and give me a call back. I never got any calls, only one from someone named Julie, and she does not know what she is doing. She had no clue I was just waiting for the price. Then, the internet manager from there called me, and I told him that I just got a phone call from his co-worker, and I think no one really wants to sell me a car. On 10 November 11, someone ran my credit with out my permission. I told them up front if I were to purchase a car, I would not go through Nissan. I am not aware what the law is for that, but I am looking into that now. Next, your Savannah store call me (Steven **). He seemed up front, and seemed as if he wanted to really help me. I told him I live about an hour away, and I didnt want to go up there and go through what I did at Hinesville. So we stopped by, and I showed him the car I wanted, and told him all I need was the write up to send to my bank.He talked to his manager, and he came over to speak with me. I explained to him why I wanted to go through my own bank, and he was so rude and had such an attitude. I understand Nissan will make more money if we go through them, but what he wasnt trying to hear is that, I may not get approved through you guys. So Steven told me that his computer was not working, but he would email me the write up, so I can send it to my bank. I got an email Saturday saying, he can send it to me, but we would have to come back. I dont understand why the manager just couldnt give it to us right then and there. I dont live right up the corner, to drive over there, to pick it up. This service is so unprofessional and I dont understand why I have to be treated like this. Is it because I am a woman? Your Hinesville store made me sit there for over an hour, while I watched him help other men. In the mean time, I had 2 infants, and my sister-in-law waiting in the car, right in their face. I have been out of the states for a long time, but I know that this kind of service is not acceptable. Here I am, a woman fighting for someones freedom, who doesnt even have the respect to help me. I am serious about buying a car and they are not serious about selling.I did not allow anyone to run my credit. I told them more than once, I would not go through Nissan. I will be looking into consequences for something like this. I feel like I was discriminated for being a woman. I also feel like someone blew me off, because I didnt want to finance through Nissan.

My transmission went out at 5 years old and 74000 miles on my Nissan Murano. There were absolutely no positive comments about Nissan the corporation. After receiving the horrible news. The reason my vehicle felt like it was in neutral all the time was because the transmission was out. Patterson quoted me $5200. I called a local transmission shop and they said they would do the job for $4300. I asked Patterson about it and they said they would match the other shops price... WOW. Then I said, Well I may have definitely not had $5200 but I still dont have $4300 so I decided to call Nissan the corporation. Still within the years warranty but not the mileage warranty. They did not have to do anything. I went through the process of the phone answering service. Talked to one person then to another. The lady said on a Wednesday that she had 3 days to get back to me with an answer. All this time the dealership had our vehicle and had not been authorized to do the work. I felt like if I made it look like I could afford it by authorizing the work to be done that it would be a no brainer and they would not feel the need to help me out. Soooo all in all my vehicle had been at the dealership for one week now... The corporate lady calls and tells me that Nissan would pay for half of the repairs. Well that was not the whole repair but I felt grateful that I didnt have to come up with 4k. And plus I had already negotiated their repair shop down $900. Every little bit helps. I could not find anyone else who had the same circumstances that I did. Well I thought I would write this review because of how Nissan took care of me and so maybe someone else would find some courage to call and see if they would help their case. Nissan transmissions have had a rough path here over the past 10 years although I did not know that when I bought one nor all the way up till I had problems with mine. Once I authorized the $2150 which was my part then it took them 3 days and I had my vehicle back. Also I had already made up my mind that no matter what decision they came up with I was going to be nice and say thank you. Even though it wasnt the full amount I said, Thank you maam I appreciate it so much. I think she was totally thrown back and said, You know what let me give you my direct numbers and you can call me any time with an issue on your nissan vehicle... well there you go its pretty much against my nature to be nice when Im upset but hey Gods in control anyway right??

I am the original owner of a 2006 Nissan Xterra. On Oct. 25, 2017 I took my Xterra in to be serviced as a preventative measure since I was recently informed of a radiator/transmission problem with the Xterra, Pathfinder and Frontier models 2005-2010. After speaking with my neighbor who also has a 2006 Xterra and replaced his radiator; I decided to have my radiator replaced as well (even though I experienced no problems with it) just so I could prevent any infusion of coolant into the transmission.Much to my surprise Nick called me with the bad news that damage was already done & would cost $6,800 to replace the radiator, transmission and fluids. This also included labor costs. Being fearful of a potential problem I did not want to wait 2 weeks for both the arrival of a new transmission & the mechanics return from vacation; I chose to take the vehicle to another shop. At shop #2 the mechanic informed me there was nothing wrong with the transmission and could not see what the mechanic at Nissan (Greg) claimed to have found; e.g. leakage of coolant and lots of rust in the transmission and on the fluid stick. He did however, find a petroleum based substance in the radiator and was his opinion that oil was placed in the coolant.Upon having the radiator flushed & bypassed from the coolant entering the transmission, replacing the thermostat & radiator cap (due to damage of the rubber seals from the oil) the cost was $677.84 with labor included; an expense I should never have had to endure. On Nov. 8, 2017 I spoke with Jack **, MGR and shared the findings of the 2nd mechanic. In a nutshell he basically told me he could not help me and stood by his mechanic’s findings. He went on to say “Sorry for your loss” and “If the vehicle was running good at this time he recommended that I sell it”. I have always trusted Nissan to provide excellent care and stand by their products. I have had my vehicle serviced only with Nissan for the past 11 yrs; with Montrose Nissan for the past 7 years. I am sorry to say “they have certainly dropped the ball this time” and me being the loyal compliant customer will not be returning from this point on.

I learned there is a recall on my transmission that went out 3 months after I purchased the car. I called Nissan North America and they told me I could not get any assistance in getting my transmission fixed. They said because I had a salvage title and non Nissan parts on my car. That was a lie. Then they told me it was because I am out of the mile range. I have documentation when I was in mileage range of the replacement that there was nothing wrong but needed a flush. Went and got one and then they documented that it needed a new one.Their store told me call them. They should help me replace it. I called and they said Sorry you are over miles. Cant do anything? The worst possible customer service ever. I would never purchase another Nissan again. Horrible!!! Nissan is so great and backs their products up. Well I surely am not seen it. There are many complaints about this and theyre doing nothing. It should be illegal! I guess it is going to take someone getting seriously hurt or killed in one of these cars for them to want to do anything. Very disappointed in Nissan!!

As a person who purchased six (6) high end Nissans, I was treated like crap when I lost my job. The payment extension that was supposedly mailed out didnt show up. After 2 weeks and at least 2 calls, Im getting really frustrated. It took nearly 3 weeks to receive the one (1) sheet form. A few days after not receiving the paperwork, I called to request extension form be faxed to me. A few days and three calls later, I finally received the fax. I signed and returned immediately using priority mail (2 day). I confirmed with USPS that the package had been delivered in specified time. I had verification of receipt, and verbal confirmation after calling. Nissan did not process the paperwork for over a week after receipt. The form is one sheet of paper, and I returned it before specified return date, despite Nissans 2-week delay in sending.Lo and behold, I see my credit report and it has a 30-day late mark. I call Nissan. The representative stated, The return date doesnt mean we wont mark you late if we dont process your paperwork immediately. I tried disputing and writing a letter of dispute. However, Nissan just changed the date of the mark on the credit report. In fact, the date was changed 3 times, changing the 30-day late from from Jan. - Feb., Feb - Mar., Mar - Apr. Finally, I contacted the Better Business Bureau. After an inquest, the late was changed to January again; I just became tired of trying to fix the lie. Im not going to even get into the nightmare with Nissan sequel a year or so later, when the car was stolen. I really hope there is a class action lawsuit soon...Im in!! Nissan no more!!! If anyone knows of a class action lawsuit in the midst, contact me, please!

My wife and I have a 2011 Nissan Altima on lease. Mid-2012 my wife was sexually assaulted IN the car. Think about this. Do you want to drive the car that the love of your life has been raped in? NO! After numerous phone calls to NMAC, we received no assistance. We were even in contact with Nissan North America. They tried to help us out by offering us a car at factory price. The issue was the early termination cost of the car. NMAC refuses to help in any way (they even said as much to the guy at Nissan North America). I understand that NMAC had no legal obligation to assist us in any way, but I feel that they could have done something from a humanitarian standpoint. I never expected them to say, Oh sorry, here is a brand new car for free. What I expected was some relief from the early termination fee. I cannot wait for my lease to end as I will NEVER conduct business with Nissan or their affiliates ever again. I will strongly discourage others from doing so.

Weve purchased our Nissan Primera 1.9 dci on June 29, 2007 in Hungary as a new car. Dealers Address: Nissan Balogh, H-4431, Nyregyhza, Lujza utca 19, Tel: +36 42 595 115, Fax: +36 42 595 114,). Our former car was a Nissan Primera, too .Last week we were going home by car with my two little sons when suddenly thick smoke came from every vent of the car. We could hardly breathe and my children were shocked. It was really frightening and the air bag alarm went on. Thanks to my composure I switched everything off and we left the car. I called a trailer as I didnt dare to restart the car. They took it to the Nissan service. It turned out that due to an electric circuit, all the wires got fire and they burnt down. I simply dont understand why the circuit breaker (fuse) did not work?The Hungarian Nissan service says that they cant give a proper explanation for this failure. My sons and my life were at risk. What if the fuel gets fire and the car explodes? We bought this car as a family car as we believed that a Nissan is a reliable and safe car for a family with kids. Now my cost would be about 300.000-400.000 HUF (1.000,-1.400, ). Im not able and not willing to pay that amount for the repair as I believe that it is a faulty construction. I want an explanation for the accident and a refund for my loss!

Purchased new 2017 Altima July transmission had a loose bolt repaired. Two months later again transmission had to be replaced, still under warranty which will expire in another 3 thousand miles. Nissan will not replace or refinance. No explanation given - just no. I requested for them to extend warranty no response. Will never purchase another Nissan again... For $611.00 per month never again. Next car will be a Honda. Always good car!!!

Got 2013 versa and brakes have been changed three times already. The fan went out and car ran hot. The ac leaks water on my right food which is going to mold and mildew my carpet. The ac at times took about ten min to blow cold air and the weatherstrip around my windshield has came out three times. Ive only had the car about six months. Also I notice it sputters sometimes when in accelerate. They, well, most of them were rude. Said they would put me in a new car for extra $100 a month which I cant afford and they said it would be another versa!!! I am fed up.

Buyer beware! If you have purchased a vehicle through Nissan please review your paperwork/contract. Several dealerships have been adjusting the cost of the vehicles with dealer add-ons and making it seem as though these are items you have to sign off on and not options that can be declined. These include (VIN Etch, Paint Protection, Fabric Protection. Portfolio Protection Package, GAP Insurance) and can add thousands (mine was over $5,000.00) to the overall cost to the vehicle and if you are financing you will pay interest on all these add-ons as well. This is an unfair and deceptive trade practice and has fallen under scrutiny of the State Attorney Generals Office as well as the Federal Trade Commission. If this has happened to you please report the dealership to both your States Attorney General and the FTC.You can also file a record of complaint to the DMV as I am having to do because of the above listed as well as now finding out that the salesperson committed fraud by falsifying the loan application. Currently Nissan Corporate is not taking any accountability for the dealerships unscrupulous practices and so by filing a complaint, the more people that do will show that there needs to be repercussions and Nissan Corporate needs to be held responsible as well. We the consumers have the power to say NO MORE! Please be cautious and do research online before your next vehicle purchase and if you are a Nissan owner, take a look at your documents to make sure you werent duped. After looking, you may just find out you were. :(

My car decelerates when I get on interstate and I took it to the Nissan dealership. And theres no codes showing up and she told me theres nothing that they can do about it until they have a code. So they rather for the car to kill me than to fix the problem. I will never buy another Nissan. You would think buying a new car you wouldnt have problems with the transmission.

After calling Nissan and having enough with my AC, we decided to Lemon Law my car. Well Nissan (corporate) called me back today and they at this time cant help me. Even though we have been dealing with my AC unit for over a year, dropped over 2500.00+ on my AC, having it several times in the shop for the same problem, had all different pieces changed within the AC and still not fixed!!!! WARNING: Never buy a Nissan as they don’t care about their customers after the vehicle has been purchased!! It’s 105 degrees outside, spent over 2,500+ on my AC…. Still not working properly and Nissan refuses to help!!!! I am so pissed and can’t believe how horrible their customer service is and how they treat their customers!!!! Never ever buy a vehicle from them!!!!

****AVOID NISSAN.**** AVOID NISSAN.**** I hate writing about this, but I told them I would so I will. I bought a Nissan Versa about 5 years ago. I wish I had used Google and listened to my wife. If Id simply done a search I wouldve discovered a design flaw in the transmission from that period of vehicles. I thought, Hey, an import. Good on gas and reliable, right? ... Not this one.What I needed was a vehicle that will be good on gas, relatively comfortable and reliable. The car I had previously was a Toyota Echo. I drove it for 350,000 miles and sold it for $300. I never had any engine or transmission trouble at all. Being a design flaw problem, I asked Nissan for help twice. I got nothing. They said no for any help. I wouldve even gone for a 50/50 on their $3800 transmission. $1900 each? Cmon you multi-billion dollar automotive manufacturer!! The car has 164,000 miles on it and is now, an expensive paperweight.Knowing that I put about 2500 miles/month on my vehicles, you know that it is a good testing ground. No abuse, just many highway miles. It is in my professional opinion that Nissan ... sucks. I encourage everyone to avoid Nissan, not because I think all of their vehicles are crap, I dont, but because they DO NOT stand behind a product they KNOW is flawed from the beginning. Im off to listen to Deftones and look for another car now. (whispers) ... Nissan sucks.

Nissan Rouge - Steering wheel vibration that started 7 months after purchase. The steering wheel vibration has gone from mild to moderate/heavy in the last month. Changing to sport mode or turning off the overdrive helps a lot, and even sometimes stops the vibration for a while even after returning to the default driving mode. The vibration can be felt most of the time while accelerating but is worse at and above 35 mph while maintaining a steady speed. However I have noted the vibration to be moderate/heavy at all speeds. At times when driving a distance, the vibration will actually make your hands go numb and can also be felt in the gas pedal. My other concern is on two separate occasions while accelerating to enter the interstate while in sport mode, the vehicle hung in a lower gear until the RPM was extremely high and when I let off the gas it was almost like putting the brakes on as the vehicle slowed to the speed of the gear its stuck in, creating a very dangerous situation in traffic. Nissan refuses to acknowledge the problem and service people say They all do that.

I had the opportunity to buy a vehicle brand new. I choose a 2004 Nissan Titian! I love this truck. I have taken pride in caring for my truck. I bought the LE Crew Cab in wonderful green color brand new off the floor in 2004 from Coast Nissan in San Luis Obispo. There has been a huge issue that started a year after I bought the truck. The clear coat is coming off the roof of the vehicle and the hood. I have paid for the truck to be waxed, clayed, and restored over the years trying not to pay for the whole truck to be repainted. Although, I have taken many steps to preserve and protect the paint, it’s not! Note that there was another issue with the extras that come with the LE model, heated seats. The driver’s seat almost caught fire and the dealer made me pay for the replacement stating it was my responsibility. I was the one that wanted them. I don’t think I fully understand how Nissan won’t take responsibility for a defective product that could have caused harm or destroyed the vehicle entirely. It is a standard upgrade that comes in the LE model and it is not a customer requested extra! I am writing this just to spread the word about Nissan faulty paint and unaccountable customer care. Although, fixing the paint would be the right thing to do!

My husband has a 2014 Nissan Sentra, hes made all payments on time. Recently he started getting calls about him not paying. Hes even showed his proof of each payment. All they said was yeah it shows you paid, but we didnt get any payment and told him to pay more. Obviously someone there is pocketing the money or some crap cause hes been paying. Last week they had his car repossessed for no payment... But he has been paying. Hes even told them that he wont ever get another Nissan and asked them if they scam all soldiers like this? they hung up on him. He has yet to get his car back and they still wont admit that theres something wrong in the whole payment thing. They said he hasnt paid in 4 months. I have a 2015 Sentra and Im thinking of selling mine so I dont go through this crap too. NMAC are nothing but scammers.

Nissan is, by far, one of the worst companies in terms of customer satisfaction. You can clearly see it from all negative reviews. Nissan is pretty much done with you once they were able to secure your money. Please stay away from Nissan with a clear margin. Ive bought my car 4 years ago and I take my car to the certified dealer (Royal Moore Nissan Hillsboro) couple of times a year for regular maintenance and any major work needed. I was hoping that my car would last, as long as a certified technician touches it. Obviously, I was too naive. I took my car to another dealer (CARR Nissan). They told me that my car has not been touched for years. This is only 1 month after my visit to the Royal Moore with full service.Ive complained to the Nissan consumer department. Their answer was that they cannot do anything about it and that I need to close with the dealer. The dealer is certified by Nissan but Nissan cannot guarantee the best service. The dealer obviously does not care about the customer satisfaction. That is why I sought help from corporate Nissan. For me, this is not how you treat a customer if he/she is willing to spend ~20K on your car.