I bought a new RX on Saturday and it was probably the easiest and fastest experience I have ever had buying a new car. I waited about 5 minutes for the receptionist to get me a salesman (Josias) who was really nice and helped me out with everything. I give him lots of props because I am such a hard person to deal with. Anyway I am so happy to for my new RX. Cant wait for family trips on this baby.

Park my car. Everything were fine with the car. I have a 2001 lexus 300gs with a 124,456 miles. The next morning started the car. Abs vsc off and brake light were on and I didnt have no brakes.

Dashboard cracked right after Lexus warranty ran out and they will not replace. It’s ghastly looking and scary dangerous, but they don’t care. I have sent them photos and all they do is continue tell me that case manager said we were not eligible. It’s our 5th Lexus and we cannot believe they are not replacing. Worst customer service ever. There was a huge class action case that they never sent us a letter about.

We bought 2008 Lexus RX400h, with 79k miles on it, a few weeks ago from Hanlees Toyota in Richmond, CA. We thought we made a smart decision buying hybrid vehicle this time. Guess what, even though Lexus states mpg 27/24 on this vehicle. We never got close to these numbers. We have been driving the vehicle for almost a month now and average mpg is 20.6. We sold our Highlander and upgraded for hybrid Lexus. We drove our highlander for over 10 years. Our average mpg was 21.8. What a disappointment for Lexus. I dont understand how do they get away with this type of false statements at all. We paid whole a lot of extra money to get hybrid vehicle to save money but it seems like we wasted for nothing. We will definitely keep pursuing to get some sort of resolution on this matter. This is not right and legal whatsoever. I am sick of these big corporations that they think they can do whatever they want and get away with anything. I am sick of them.

In 2011 I bought a certified pre-owned 2007 ES350 with 27,000 miles. I experienced rough shifting-clunking and jumping forward on hills. I took it in 4 times to the dealer in Fife, WA and duplicated the problem with the service manager. They reset-updated the computer on the transmission 3 times. But I still have the same problem. I wanted the problem taken care of before the warranty expired. The service manager told me that they could not fix it and would not replace the transmissions computer.I have had two other Lexus. I am very disappointed with their response to this problem. I paid extra for the certification and what did I get? Not what I would expect from a QUALITY car company.

I am on my third IS Model Lexus and like the product. Unfortunately I have found my new 2016 IS 300 AWD stalls or feels like fuel starvation when I sometimes go to make a turn either right or left at low speeds or intersections. It becomes very concerning when you are turning into traffic or across traffic and it feels like you will not make it across the intersections. The yellow flashing engine light comes on but I have notified the dealership 3 times (at Service Intervals) and no fault can be found. Has anyone else experienced similar challenges with their Lexus IS 300 AWD too?

Some of their cars are sporty looking, some are fully loaded and some are not. I like the newer models and the black on black with the GPS in it. Their standard features are automatic windows and a lot of loaded options to choose from no matter what you like. I like the GPS in the dash and the electric seat buttons and many other things that can come with this type of vehicle. You can do a lot of upgrades, too. In addition, theres a lot of room. Very, very cozy, enough space no matter how big or small you are. Its a perfect fit for anyone even if youre tall. Its a great roomy vehicle.

Lexus LS 460. Bad quality. Spent almost $80k for a car that after 4 yrs, the upgraded Mark Levinson amplifier went dead. Price for new amp is $3000. This is ridiculous and poor craftsmanship. Bad product by Mark Levinson and bad service by Lexus not doing anything about it. Have been loyal to Toyota and Lexus for over 35 years but no more buying Lexus again. Thought I bought their flagship car and have great parts and service but neither was true.

Lexus RX350 is comfortable and roomy. Gives a very quiet ride. It was purchased used but being a quality vehicle we expect to get many years of service. It has a powerful engine so can be used for towing. It feels heavy on the road so feels safe. Good anti-theft system. The tinted windows cut down on sun glare. It has two power front seats. Like the all leather interior, the heated front seats and duel climate controls. Power lift rear door. Has several indictor lights to show if there is a problem with things like the oil level or the tires. But the indicator light for low tire pressure is hard to reset. It does not have a backup camera. It is kind of hard to get to the spare tire and I would have preferred a regular spare to the donut spare.

I bought Lexus LX. Im having problem with the radio. The sound going up and down. I ask the dealership have they had problem with this. They said yes. It is the amplifier. I would have to place it. I did some checking on the web. It is going bad because where they put the amplifier under the driver seat it is getting too hot so it goes bad. They not trying to figure out what the problem is and to solve the problem. I had a lot of cars. Never had problems with the radio. If I spend the money to replace the amplifier it most likely go bad again. This is not right.

Highly appreciate the best car on the market. Very classic car. Great for a passenger. Nice color. Mine was a white touch. Features are top: steering wheel, nice stereo with Bluetooth. Enabled tires are good for any type of weather. Plus nice seat covers. Love the decor. They are the warmest seats ever. The car only has one flaw: needed my blue color in stock. But still, I highly recommend them.

I like the different styles and colors of Lexus, but I prefer BMWs, very unique. Many brands copy them. I hope that they, Lexus, improve on their designs. But I like how they last pretty long. My only complaint is that it runs out of battery fast. Sometimes my car dies out, but it may be due to old car issues. Also, theres not many upgrade options with Lexus. Youd have to go to other shops because Lexus is way too overpriced. Not a big fan, sorry Lexus. I also wish I could fit more but more means more money :( I hope they can fix this. I hope that they dont change anything like metals, engine, etc. Like downgrading.

My 2009 GS350 has developed condensation in the drivers side headlights. Of course, this is not on a bulletin or recall. After reading this forum, I find that Im not the only one with this problem. The dealership quoted me $1500 to replace the headlight - I declined! Lexus should investigate this problem! Not good advertising for a luxury automobile!

We bought a RX 330 that is fast and reliable. The technology package is state of the art with everything you can dream of. The car is very luxurious and comfortable too. The appearance is sports utility vehicle savvy and sleek with and a little style, bit of sexy in it. It fits my needs with style and is one of a kind. The inside is spacious and fits the whole family including a dog or two. It is very roomy and comfortable. Their technology package is out of this world. It is suited for every age, and is a perfect family car for all ages. I would definitely recommend this car for anybody looking for beyond luxury at an affordable price.

I was driving my 2007 Lexus RX 400h when I turned into the parking lot (from a stopped position) and proceeded at very slow speed when I inadvertently bumped the curb, upon entering the parking lot the Power Steering Light came on and no longer able to steer the car. I had to get towed all the way back to home. There wasnt even a scratch on the car and yet the entire safe steering ability was rendered inoperable. I have been looking online and I see that there are many other victims of what seems to me to be a major design flaw and a terribly unsafe condition. I brought it to the attention of Lexus and they decline to fix it or help address this problem in anyway and I am stuck with an $1100.00. It seems to me you would have a reasonable expectation of a solid construction in an SUV and not something that is so precariously frail.

Purchased a 2012 CT200h in July 2016. The car was advertised as certified but ended up not being certified due to the airbag recall. Bought the car due to my previous experience with Toyota/Lexus being highly reliable car and it also only had 31k miles. Soon after driving off the lot noticed a clicking noise every time you brake. Figured it was a cv axle noise so waited until the first service to address(car also had drivetrain warranty remaining). Took the car in for the 35k service and dealer diagnosed the noise as a failing brake actuator and recommended replacing it for $3450.The dealer and I opened a case with Lexus customer service. After 2 weeks I get a call saying they do not fix noise issues under warranty. Even if my car was certified they still would not fix it. Went to talk to dealer next day and the service manager told me his CT200h makes the same noise and it doesnt bother him. Dealer also told me I should have bought an extended warranty (Right after telling me even the warranty doesnt cover it!?!?!?!). Escalated the Case with Lexus and received a callback saying nothing has failed so I just need to deal with the noise.After this experience Id recommend to stay away from Lexus. Once you drive off the lot it doesnt matter if you have a used or new car they do not care if you are satisfied with the product or not. Considered trading in my CT200h for a brand new one, but that wouldnt help my issue because they told me even if it was brand new and the brake actuator made the same loud clicking noise every time I touch the brake pedal it wouldnt be covered or fixed. So Ill look at other brand cars to spend 40K on.

Great vehicle with a ton of features. Few issues, but dealership was quick to repair. A bit on the pricey side, but we got almost all the features available, exceptions are block heater and roof racks.

We took the car to the local dealership in January, August and October asking for them to identify and repair the brake issue. Each time, the dealership told us that they could not find any problems with our brakes without even trying some random things to see if this would fix the issues. Lexus Corporate sent out an inspector to exam our car, but couldnt find anything. Lexus will not help us.On Sunday, November 17th, we were driving back in heavy traffic. The traffic came to a quick stop and my husband again had the same brake issue. Fortunately, he was able to swerve to the shoulder to miss the car in front of him. We are beyond frustrated, as the next time the result could be an accident resulting in an injury or worse. The dealer told us we have exhausted our options with them. Now we have a vehicle which is very scary to drive – especially in heavy traffic or anytime there could be an unforeseen quick stop. We have a very unsafe vehicle that Lexus has turned us away saying they have no more options. However, they didnt even try blowing out the brake lines, adjusting the brakes, reprogramming the ABS - nothing. At this point, I would never buy another Lexus. Good luck if you have any issues.

Bought a RX350 (2008) Certified Preowned Lexus in 2009 from PARK PLACE LEXUS OF PLANO, TX. In 2013, I noticed a crack in the dashboard by the driver’s side vent. Called PARK PLACE LEXUS OF PLANO, TX and was told cracks in the dashboard are not under warranty and it may have been caused by what I was using to clean the dashboard. After arguing with the service guy he went to the service manager and they agreed to repair it and they did.Now in 2018, I have two cracks in the dashboard by the passenger air vent. Researched on the internet to see if other Lexus owners had similar issues. To my surprise many owners have this issue and Lexus had offered to replace the entire dashboard if you have cracks or melting of the dashboard. The dealership told me I needed to call corporate to obtain approval for the dashboard replacement. I called corporate office and they did not show the cracked dashboard had been previously repaired and the offer to replace the defective dashboard had expired in October 2017. I asked if they could repair just the cracks like last time and was told that decision is up to the dealership.I called PARK PLACE LEXUS OF PLANO, TX to see if I could still get the dashboard replaced or repaired. Their system showed the crack in the dashboard was repaired in October 2009. The dealership did not correspond to corporate of my previous repair which I have documentation and receipt. After speaking to the service representative and service manager they will not replace the dashboard since it is up to corporate to approve and will not repair the cracks because one of the cracks is in front of the airbag.Bottom line to replace the defective dashboard I will have to pay approximately ~$2,000. I bought a Lexus based on the reputation of a quality vehicle. Had I known it was so cheap that the dashboard would need to be totally replaced in less than 10 years my decision would have been different. I understand vehicle parts wear out and need to be replaced but not a dashboard. This car is always garaged at home and at work and only has 76k miles. A dashboard should not have cracks on a vehicle this soon and definitely not on any quality luxury car. Based on this experience I would strongly recommend others to stay away of a LEXUS and PARK PLACE LEXUS OF PLANO.

I bought a brand new Lexus GS 350 in December from Lexus dealer in Raleigh NC. I paid $3000 for Navigation system in car. Car itself sticker price over $50,000.Navigation system had older road map, and 3-year old roads does not exist in this system. I asked Lexus dealer in Raleigh NC to update system, which most $100, navigation system offers free. Lexus want additional $250 for changing this software after paying all the prices for the car and very expensive price for a GPS Navigation system. SO for any one buying a new car, ask the dealer to install a new software before you pay for the old system.

Lexus has all the features, heated seats, camera, automated startup, etc. Most of all the move ride and the added benefits. Theres also the warranty, factory and the extended, and my gap insurance. And my plates included in repayments. Plus theres the black shimmer, leather seats, chrome rims, leather interior, tinted windows, colored lights, front grill, and front and backseat TVs. I get replacement tires for every 200,000 miles or wear and tear in the first. 2 years. Free oil checks for the first 2 years. Sirius radio free for 6 months. Theres ROOM SPACE Reclining seats, USB and I pad. Build in GPS, luxury, comfort. Auto airplay and android auto. Bluetooth connectivity, WiFi, apps. Gesture and character recognition, voice control.

It has always been my dreams to one day own a Lexus. However, this is not what I intended or expected from such a prestigious and renowned luxury car dealership. Two weeks after purchasing my Pre Owned Certified Lexus ES 350 I have had nothing but major problems with this car, both mechanical and interior issues. The paint on the car is fading and very spotty, the armrest and the leather seats are tearing apart by the day. Typically I am the only one using the car, other than my husband who has his own car, and I do not have any children that would exacerbate the problem. Just recently there was a problem with my trunk latch that was making it almost impossible to close my trunk. I took it to the dealership, and thank goodness it was covered by the warranty.Once I received the car back, about a week later, I noticed the same thing started happening again with the latch, and I also noticed an echo sound when closing the trunk that was not there before they serviced the vehicle. Immediately I contacted their corporate office and told them my concerns, but to no avail. They offered me a voucher that could probably pay for one tire, and just wished me away. I really feel abandoned and betrayed by this dealership, and to some degree, heart broken because this was my dream car. I hope that they can get these current problems resolved without dragging me through a long and drawn out process, and not having to obtain a lawyer to get to the bottom of these issues. If anyone has any suggestions or comments that could help me, I would greatly appreciate it.

Different varieties of models and features that are actually nice and I would recommended that. Each model is unique in its own, but I prefer Lexus Los cause it offers hybrid and gasoline vehicles and they give you the ability to choose which one that you want. Lexus has many upgrades and personalization options that can be added onto the vehicle and that isnt added to the final bill of sale, which is excellent to me and I actually love that about them. Lexus is such a luxury vehicle and so affordable that anyone can afford them.

I purchased brand new RX 350 in April 2012. I thought its time for a new car and I deserved a nice car for working so hard. Ive driven my 02 Civic ever since and had no problems. I noticed my rear driver side mirror looked melted and side panel/spoiler(back wing) had rippled lines. Dealer Modesto and Lexus Corp both deny its under warranty due to possible low effiency windows reflections to my car. Which I baloney. So you are telling me the quality of your car is crap and cannot handle sun/heat? I went to Lexus in another city and the manager said he would replace it under warranty but due to Lexus Corp denying my case he could not order the parts for me. So how can Lexus Corp not help me when another dealership can? If anyone had any similar issues, please let me know/suggestions/opinions on this. Would greatly appreciated. I feel that this is brand new car and should not have any paint/body issues. So paying more doesnt always mean you get good quality or service.

es350 2015 - The brake malfunction while in church parking and hit the wall and my car was totaled. Not happy with the car.

I leased a new 2014 Lexus IS 250 in July of this year. On December 2, I was driving in a Walgreens parking lot at less than 5 mph, when I turned the wheel to enter a parking space. The car accelerated, the brake didnt work and the car jumped into a planted median full of bushes, trees, and narrowly missed a phone pole by less than 1/2 foot. Only the mud in the median stopped the car. Naturally, I called Lexus and a tow truck was sent. Since that time, the Lexus dealership, JM Lexus, has had that car, inspecting it until December 10, when they called stating that there is nothing wrong with the car and that I should come and pick it up. Absolutely no information was given to me about test results, incorrect information was given to me about anticipated contact dates by Lexus corporate, and even management at the dealership appears to want to avoid any further discussions. In my conversations with Lexus corporate, they have provided minimal information and said the issue has been turned over to legal. In the meantime, I am driving a car that I am petrified to drive. It appears that it will take a product liability lawyer to intervene on my behalf.

I had an engine replacement done, due to the oil sludge issue. Corporate Lexus paid for 75% of the repair, with a used engine at a Lexus Dealer. Upon return of the vehicle, I was having major steering issues. I took the car to my non-Lexus mechanic. The rack was loose, and moving all over the place. He attempted to tighten and ended up replacing, but advised to take the car back to dealer as; 1) he felt the rack replacement was due to faulty work and; 2) there was no rubber bushing in the front of the vehicle. I took the car to a more local Lexus dealership, prior to even discussing the situation with me, they called corporate and left a message. They felt the car was dangerous, and there was a bracket missing from the engine department, and the engine was moving. The only response from corporate is that, this is a labor issue. I took the car back to the original dealership, and was told nothing was wrong with the car, other than the wrong rack. 1 person told me the rack was too long. Another person at same dealership said the rack was too short, but perfectly safe! The engine moving was just 1 of those things that happen, changing or (evidently checking) the mounts are not part of an engine replacement job, but they would call the dealership, to inquire what was meant by the missing bracket. Obviously, the call was never made. Now, I am having issues getting the car fixed, because honest people wont touch the car, because they do not feel that I should be paying for repairs. Now what?

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

The same thing happened to me once - I narrowly escaped having my fingers crushed while opening the trunk. I think it re-locks after a certain amount of time, (or maybe my husband re-pulled the opener from the front) but I was about to open the trunk and the latch pulled down again to automatically close. I was grateful I pulled my fingers out just in time and now Im very careful to check that I open the trunk right away. Im also having other issues with my 2003 LS430, like a burning oil smell coming from the engine. I am under 100,000 miles so Im disappointed that I may be looking at something big (and surely costly). I had extended warranties up until last year and each time I brought it in I paid average $2000 AFTER the warranty work. Very disappointed.

We currently have a Lexus RX350 F-Sport and just had to use roadside assistance yesterday. Not only did my husbands vehicle just die and leaving him stranded on the side of the road, but when the roadside assistance came to help. They ended up towing his vehicle to a dealership and the closest one to us is 2 hours away. So it is not fixed and we are having issue with them getting it back to us. Mind you we have no loaner car or anything, so how is he suppose to get his car that is 2 hours away?? We called Lexus customer service multiple times today and can’t get anywhere. They should have told us if it was towed to the dealership that they wouldn’t bring it back, you would think after you pay all this money on a new vehicle that we have had for 1 year and is under warranty that there would be something in place for this situation instead everyone is clueless.I have a Cadillac and was looking to get a new car next month and thought about getting a Lexus, but let me tell you I will hands down stay with Cadillac just because of the outstanding customer service I get. I tried telling my husband to go with Cadillac, but he thought surely Lexus IS suppose to be a luxury vehicle so will have their crap together and he was wrong. We are turning this car in as soon as we can and going with a car company that cares about their customers!

I took my 2010 Lexus IS250 to the Wilkie Lexus in Ardmore Pa. for the 60,000 mile service. They called after looking over my car to let me know that I needed a front driver side tire due to a bubble in that particular tire. I gave them the ok to replace the tire and to do some other things that they said had to get done which drove the cost up considerably. Well, a few weeks went by and I decided to wash my car. I noticed a bubble in my tire and realized my tire was never replaced! I called the dealership and left a message in the voicemail of the service advisor that wrote up the invoice as his name is on the invoice. Since its Sunday, I dont expect to hear anything from Lexus until tomorrow (Monday). At which point I hope they will do the right thing and replace the tire that I paid to have replaced, that was obviously not replaced!

Well-built. Quality workmanship. My Lexus GS 430 is a 2001 model. Never had a mechanical issue. Just recently changed shocks and a few other minor issues. Not bad for a 16 year old automobile. Still handles well. Paint is still great with no blemishes or paint fade. Although I take really good care of it, it takes great care of me and my family. Quiet as a kitten. Goes when needed. Powerful 300hp V8 still has oomph! Drivers seat looks a little worn. But passenger seats look new.

Getting close to 50 years old, I decided to purchase a reliable, safe, easy to service car that will last until I can no longer drive. Bought a 2004 Lexus ES 330 with only 18K miles, certified pre-owned. Online reviews were glowing, mechanics said, Youll be bored, but just have oil changes up to 100K miles. Hah! At 20K miles, the dealer insisted that I needed new brakes ($1500?) before they score the rotors. Having owned MBZ, Jaguars, Alfa Romeos, and other temperamental exotics over the years, I am familiar with cars and when things should fail. I took the Lexus to an independent mechanic, and found the brakes were almost new, good for another 20K miles, at least (did brakes at 50K for a reasonable price). Scratch dealer servicing forever. The Lexus was always a compromise... noisy, rough ride compared to the Jags and MBZ, but I figured reliability and no drama was worth it. At 65K miles, struts started leaking... $1,000 ($3000 at dealer). I let them leak. Now, 70K miles, right after an oil change using synth-blend, not full synthetic oil, the valve cover gasket started leaking. Repair is $1,300, which includes timing belt, water pump, pulleys, etc... Cheap, compared to dealer, but still 25K miles too soon. Minor problems, but it seems that prices for simple maintenance on these Toyota/Lexus cars has grown to be as expensive and frequent as the exotics used to be. Might as well lease a BMW or Alfa with full service plan included, and flip it every 3 years. That, or an old classic that increases in value as it gobbles up your wallet in repairs. Like they used to advertise, You asked for it, you got it, Toyota. I sure as ** did! Nothing special about Lexus. Anyone want to buy a well maintained 70K mile ES330 needing 90K mile service and struts?

Starting in 2008 when I received a notification from Lexus stating that my dash had issues that they knew about (Hazing, dull, tacky and cracking) and maybe recalled in the future. They would notify me of such. My dash was dull, hazy and tacky at the time. I waited and got no such notification. 2012- I called McGrath with was one of the dealerships (they have 3 locations) I purchased it from, and asked if they had a recall on my 2004 GX470 for dash issues that were mentioned to me before. They said no and nothing more, even though at the time there was a customer support for it that I had no knowledge of. So I figured I was on my own, not knowing if I knew about the customer support and brought it in they would have replaced my dash.2021- I get in my Lexus and the dash is cracked from left to right all the way across. I am not happy, as my car has been garage kept all this time and well kept. I call McGrath and after lengthy discussions and repeated calls am told they sent 2 notifications for the dash issues and 2 notifications for an airbag module recall, none of which I ever received. They said there was a customer support for the dash from 2010-2017, but that it was over and there was nothing they could do for me. I said that would be ok, had I been notified, but since I was not that they should replace my dash on them. Once I found out about the airbag recall, I had it taken care of by them in 3 days from being told over the phone. I think if they had sent me a notification that they would replace my dull, hazy, tacky, cracked dash at a cost of $1,705.00 I would have jumped on that, dont you?I continued up the corporate management chain, only to spend a lot of time to get the same answer. They did, however, change the statement that they sent 2 notifications for the recall and 2 for the customer support for the dash to 1 for each. I went up as high as the V.P. for customer support and called 3 different times, left messages and never got a response back. I then went to the states attorneys office and filed a complaint there.After several emails they sent to Lexus and months of waiting, I was told they said the same thing. So now Im writing this complaint review to let everyone know how they treat their customers. Still not happy. Dont think its fair to be treated like this from a Big Corporation, just because they are big and powerful and think they can get away with it. I would like a new dash, Lexus. I have all the documentation on paper, but you can just look in your customer complaint fees and youll find it there. I hope this helps someone out there.

I am very disappointed with this so called luxury brand. I have received 3 different recall letters for parts in my IS250. I had to wait over a year for a dashboard and the Lexus reps seem not to have any idea when I be able to replace my door panels. NOW I have to wait for a new a year for an airbag on top of that, thanks Lexus for keeping me safe. I contacted the corporate office and was told that I shouldnt allow people to ride in the front seat of my car, and in the same sentence was told that I may not receive any other notification until the end of the year first on 2017!!! How can such a well known luxury brand be so careless with customers. On top of the that the 3rd rep I spoke to tried to sell me a new model!! First rep hung up on me, 2nd rep stayed silent on the phone like we were high school teenagers, and the 3rd rep tried to sell me a car. I will never purchase or recommend this shady brand to anyone! Having this car has been nothing but a nightmare. Ive also had the same error message come on and the service people have NO CLUE whats causing it, but continue to take my money for diagnoses! When I go in for scheduled service there are never loaner cars, and there have been times where I have been misquoted for services and had to pay more. I am not sure what to do at this point, Lexus has the same problem. Not a Lexus fan any longer. I guess I should start driving Uber since I can only have people in the back seat.

Lexus offers luxury, stability and performance. They have over 3 different versions of each model to choose from and theyre all quality. The distinct appearance and standard features of this car brand include its body shape, how it handles on the road, and the amazing quality of the interior let you know you bought a luxury vehicle. The various upgrade and personalization options include very, very expensive parts. Buying upgrades for these brands put you out of pocket quite a bit of money so its best to just buy the one youre comfortable with and not upgrade parts. This brands passenger capacity is that its the same as every other car brand. If its a four seater, its a four seater. Maybe you can fit one more uncomfortably. But its the same. No special space for more.

There was a large selection, many colors and varieties and it was easy to find the one I wanted. The car looked new and was a sleek model. It really reflected the modern vision of what the model should have been and it made me feel elated. Also, the passenger capacity of this car was extremely large. I can fit at least four people in the vehicle and it is great for taking people places. There was a wide variety of upgrade and personalize options that made me proud of my purchase and I was extremely happy with them.

Before I begin my complaint I would like to say the car drives very well and is very sporty. I get a lot of compliments on the vehicle, then they say why is that peeling like that? My Email correspondence with Lexus about my issue: I have a 2006 GS300. I recently noticed my molding along the front windshield that runs along the top to the windshield beginning to PEEL. Really unbelievable for a luxury car. It is embarrassing and damaging to the Lexus brand to have something like this occur AT NO FAULT of my own to this vehicle. I was at the local dealership on a separate issue and was told the roof drip molding was $763.67, absolutely unbelievable. Total repair cost $1200. Why would this peel like this? This is my second Lexus. I had a LS430 before this. I have by far had more issues out of this vehicle than any others I have owned. I am just blown away and I need Lexus to stand behind their brand. I would like the roof molding repaired. This is just ridiculous to have an issue like this on this type of car.The response from Lexus: Thank you for contacting the Lexus Customer Satisfaction Department regarding your 2006 GS 300, Vehicle Identification Number **. We appreciate the time you have taken to share your thoughts. As an automotive manufacturer, Lexus feels its warranty is one of the most comprehensive in the industry, and demonstrates faith in the performance and reliability of its product line. Lexus also realizes that product failures can occur on any vehicle at any time, and regrets any inconvenience this may cause.In an effort to be sensitive to the expectations of Lexus customers, we review matters on a case by case basis when a product failure occurs outside the warranty period. We have examined all information pertinent to your request for assistance, including the nature of the repair, mileage on the vehicle, and the warranty expiration date. We conclude it is not appropriate for Lexus to provide assistance on the repair of the front windshield moldings. We apologize that this may not be the response you hoped for. If you require further assistance, please contact the Lexus Customer Satisfaction Department at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Time.My final response: First off thank you for your time and attention to my concern, however I am not pleased with the decision. I see now purchasing a second Lexus was a mistake on my part. I understand Lexus has the right to not stand behind their product and I have the right to not purchase their product. I understand CLEARLY from the discussion from my service advisor that I purchased a USED vehicle not a new one. However as I stated I purchased a used Lexus with a verifiable service history. In fact it was a Lexus certified vehicle. I purchased a used Lexus, not a used Hyundai, Mazda, Chevy, Honda or Ford. Which by the way has a more comprehensive warranty than a Lexus. 5 years, 7 years, and lifetime on certain parts. And cost far less on the initial purchase. Now a Lexus as stated in consumer reports has a better resale and loan value. So I suppose there is the trade off.But as I stated on the outset I will not be purchasing another USED Lexus product certified or not. I will however let the message board know about my experience. I will also let anyone know about Lexus products/customer service and if the paint begins to peel for no reason, out of the blue it’s your issue. Lexus customer service will stand behind the small issues but when it comes to anything costly you’re on your own. I wonder if the door falls off next or the spoiler blows off while driving, the bumper just comes unhooked for no reason, my seat brakes apart… I mean really whats next. Even though it’s a luxury car, it’s not quality built - these are things that should not happen to this type of car.This email may not mean much in the grand picture. I am just one consumer, but I will exercise my right as a consumer. My wife and I have owned Mercedes, BMW, Acura, Audi, and Infiniti. We never had any issues like this to occur. Lexus wants nearly $1200 for a piece of plastic molding!!! Ironically I have never heard of these things happening with a Toyota, only with a Lexus. A Lexus may look good but the quality is another subject.

We have used Lexus cars and RX crossover and prefer the cars as there is a blind spot in the crossover and not a good ride as the cars are easier to handle and park. I like the look of cars better but bought the crossover as thought we would have more storage room but not much difference so a bit disappointed in that. We didnt realize that we didnt have the built in navigation system when we bought the vehicle but we do like the backup notification that you can see behind you until it bings. The RX holds five quite comfortably and a little more roomy than a car and like the bucket seats so convenient when we have other to drive somewhere.

In July of 2011, we bought a new RX 350 at Lexus of Chandler. Recently, we have noticed the paint on the front of the hood is pitted. There is no damage to any other area at the front of the car. The dealer said it was from dust storms, and there was nothing they could do. They also said that they could show us cars on their lot that have similar damage. Thats a nice thing for a potential buyer to see. We traded in a 2002 Pathfinder with no paint problems. We still have a 2004 Infiniti with no damage. Yes, we live in the desert, but why would a new car sustain paint damage, when other, older cars do not? I question the quality of a Lexus paint job.

2007 Lexus RX 400h - So there is something wrong with the brake actuator in these models which will DEACTIVATE YOUR BRAKES AT ANYTIME SO BEWARE!!! I called Lexus in July 2016 to tell them that while driving on the freeway, my ABS VSC light went on, I heard a high pitched sound that went on continuously and I lost my brakes. I was with my 8 year old daughter. She was very frightened and thought we were gonna die. I called Lexus Jim Falk Beverly Hills service department and they said this was normal. They said to just turn off the engine and wait a few minutes because the ABS needs to reset. So after this incident, it happened to me 3 more times and I just did the normal procedure of turning the engine off and waiting 5 minutes. But just last week, I was driving my pregnant wife to the doctor and this thing happened again and we almost hit the car in front of us. So I brought it to Longo Lexus service department immediately and they told me that my brake actuator needed to be replaced and that would cost me $4,000 to fix!!! They also told me that this is a known issue with the Lexus RX 400h and that they had a campaign that replaced these for free in 2016 and this campaign had expired December 31, 2017. It is March 2018 already so obviously I cant avail of that free replacement. So I called Lexus corporate office and told them my story about losing my brakes, not knowing about the campaign, and Lexus telling me this was normal (They actually verified that phone call in their records). They said they would escalate this to the national manager which is the highest in Lexus. So now, they just got back to me saying that even with the record of that phone call to Lexus, there is NO PROOF that the car did lose its brakes because no one inspected it at that time it happened. Let me get this straight LEXUS, YOU WANT ME TO DRIVE A CAR WITH NO BRAKES TO A LEXUS DEALER WHICH IS 10 MILES AWAY??? All I could do at that time was call. And to tell me that this is a normal thing, I believed you, because YOU ARE LEXUS! So now you want me to spend $4,000 for your own mistake?? Gosh, I would never recommend a LEXUS because THEY DONT SEEM TO CARE ABOUT SAFETY AT ALL!

I bought this Lexus 2.5 years ago. About a year in and about 95,000 miles once or twice it ran rough at a stop sign for about 3 seconds and corrected itself (thought it was a bit of bad gas). I looked online and saw a post about this possibly being an issue. I also found in the glove box a page from Lexus saying they will take care of this even though it is not a recall. So, I took it to Sacramento Lexus. They said they would validate the issue, order parts, and give me a loaner vehicle. Well, they sure did. They took care of it completely! Obviously out of warranty and fully covered. They even offered to do any other repairs they find while doing the repair at the cost of the part cost only. I was truly amazed at the depth they would take care of a used vehicle not bought from that dealer, out of warranty, and the issue almost never happened that I was aware of. Above and beyond to say the least. Very impressed with Lexus and that dealer.

We bought this RX 330 new in 2004. It has not been to the Dealer once. Not for maintenance, not for tires, not for the maintenance light, which is on and has been for 5 years. I read the complaints on here and amazed at the lack of common sense. Do you people not understand that most dealers are a rip-off ? That they want to take advantage of people that lack common sense or the basic understand of a vehicle. Our Lexus runs fine. I did the brakes and the total cost for it twice now was about $300.00. No one should charge you more than $700.00 for brakes and that would be with new parts all around (pads, and rotors). Therein lies another one of the manipulated products. Rotors, which are the big metal round part are now made thinner so they dont last as long.Also, when they give you a quote for work. Go to the local auto parts store and compare the product (replacement parts) cost. Yes, there should be a difference as if you go to the dealer, they sell you (OEM - Original Manufacturer parts). Example: A rotor at the auto parts store would cost $60, tops at the dealer should have $120.00. Everyone really does need to find a good mechanic in your area. Watch them too as one in every 4 are the same as a dealer. There to take your money... Sad but true. $11,000.00 in maintenance. That is a joke at best. I do feel sorry for most, especially the women as they should not have to deal with these problems. So many people these days are not normal and helpful. It is about the buck they make on the sale or the repair. They are basically lacking decency.I also want to let you know. If you buy a car with a touch screen, and all the latest gadgets, expect to be taken for a ride. They figure you are rich and have money to spare. Do you really need all those things, or is it a status symbol for you to tell your friends about. A GPS? How about A map and you actually take the time to learn your surroundings. The Super Rich are manipulating all of us into becoming their pawns for pay. Everything you do will require their assistance. Take a step back. Remember, they are out to get your money. Ask to see what is wrong, also insist on getting the old parts. Even if you just take them now and throw them in the garbage.

When you mention the name Lexus you typically think quality. After all, this is not an inexpensive car! Well, the dashboards in several of their models crack (sometimes, all the way across). Their answers: your car has been left out in the sun too often for too long. Well, I would imagine that most people who own Lexus typically keep them garaged. So, why is it that other brand cars (years old, and left out in the sun) do not crack?? The other issue on some of the newer and more expensive models is that the panels (which are made of a synthetic, plastic-like material) get very sticky to the touch. Lexus answer: they were not made for our hot and humid weather that we have here in the South. Youd think they dont have engineers that test their products?? Or, do they just sell their product in cooler climates?

2008 LS460 In New Orleans heat all 4 door panels, upper and lower dash and rear of center console all defective and melting. Lexus replaced everything Except the console. Today I brought it to Lexus New Orleans because I received a standard recall letter informing me my console is covered. They took a few pictures and informed me the parts would be in in 2 to 3 YEARS! I find that Insulting. First they give you the good news and make you drive in to get the bad news! I used the Ferrara Law Group in Miami. They won their Class Action Suit against Toyota/Lexus 3 years ago and had to bring Toyota/Lexus back to court because they were stalling/stonewalling their customers after they had already lost the case! I have informed the attorney and if more people call them they may file a new suit against Toyota/Lexus...2 - 3 Years is stonewalling!

Six months ago, I bought my 2007 Lexus ES350 from the Lexus of Naperville. This is a Certified Lexus Car. When I bought the car, I was told that nothing goes wrong on a Lexus. But everything has been going wrong in this car. I have had to take it to the dealership three times with various problems. One of the times, the transmission on the car had failed and had to be replaced. This is the most ridiculous thing to happen on a Lexus at 35000 miles. I have always been a Nissan customer and have 3 Nissan vehicles, at home with one of them at 185000 miles; nothing has ever gone wrong in them.This time, I thought I would give Lexus/Toyota a chance and it has failed from all my expectations. Being afraid, if when this car would break down next, is a very stressful at this time.Please let me know how you guys can help with this purchase of mine, so I can have more stress free nights. If you need more info on the vehicle, please email me and I will be happy to send it out. I will also be writing to the consumer board, on how I have been cheated to buy a certified vehicle that breaks down every few months.Below is some of Art ** from Lexuss responses to my complaint: Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process. Thank you for providing us with your comments and concerns with your 2007 ES 350. We apologize this vehicle has not met your expectations. We design our vehicles with our customer ownership experience in mind and it is through correspondence such as yours that we are able to continually improve our products. We appreciate the time you have taken to share your thoughts and to provide us with your view. Please be assured that your feedback has been documented at our National Headquarters.

It is comfortable, nice handling, easy to park and a good looking SUV. We looked at all of the luxury 5 passenger SUVs and the RX-350 stood out above all the rest. Good performer and satisfactory fuel mileage for an AWD.

I trust Lexus brand in safety above anyone else. Their car designs are beautiful, classy and also comfortable. They have SUVs that offer 3 rows, midsize SUV for smaller families, and cars, all filled with luxury and greatness. I love my backup camera and my warning sensor in case Im close to hitting something. As far as I know they offer any upgrade you would want. You can literally customize anything. You can pick the color of seating, flooring. You can even customize driver preference for the drivers side car which has 2 buttons that you can program for 2 drivers. So, its extra convenient. Also, they have sunroof option and they have a ton of beautiful colors to choose from. Carpets can be customized like in SUVs where you can customize between bench or captain seats. DVD installation available as well. We bought the es350 and have since had 2 kids. For five years, it has fit us well and accommodated my family comfortably, until the 2nd child. Since we grew, we are now looking for a bigger Lexus.

Lexus offers cars that are very fast and comfortable to drive. I am a fast driver so I would recommend a car from this brand. The appearance of the cars would be defined as beautiful and makes you fall in love. They all have their own unique look. The car is very nice, they have a wonderful shade of color. Because of this they look more beautiful than they really are. It has love and adventure written all over it. If I had a family we would go everywhere in that car.Thanks for the car. The girls go crazy for these cars.

They have quite a few models to choose from. Only a few were in my price range though. They could use some less expensive models in my opinion because not everyone can afford 50k+. The car is very stylish and sleek, and very roomy both for passengers and storage. It has leather interior, wi-fi, GPS, driving assist, and is great on gas mileage. There is a ton of features and you can upgrade almost everything. It all adds up quick though and gets rather pricey. The passenger capacity is great. I can fit 5 people in my car comfortably with plenty of room to move. Im rather short, but my boyfriend is over 6 feet and he sits comfortably in my car.

Had to replace my windshield for the 2017 RX350. It has been two weeks today. Giving various reasons for the delay and informed that it will be another 6 days, since the windshield is on back order. Shocked to find out that a Company like Lexus manufactures cars with various computerized options that are in the windshield and not produce extra windshield. Building about 1000 cars a day, can we not produce a few extra windshields. After all windshields crack often. Feeling frustrated. Looked at a Caddy. Maybe American made is better. But that is hindsight.

My wife purchased her second new Lexus SUV in 2013 and was a diehard Lexus repeat customer. Her new Lexus RX450H is an expensive luxury class vehicle, and she justifiably had expectations that it would be a safe, reliable, and comfortable vehicle. It turned out that it is none of the above, and furthermore the Lexus people not only don’t stand behind their product, but knowingly deceive their customers regarding the quality of their products at the time of purchase.This vehicle and many other Lexus models have a faulty evaporator component in the air conditioning system which drains condensation into the cabin causing mildew and bacteria to develop and grow. We became aware of this after the terrible smell inside the vehicle became noxious. The Henderson, Nevada dealership where we purchased changed the filters at our cost and the problem persisted.Eventually, we learned that Lexus was aware of the vehicle’s defect when they sold us the car. Now, there are class action suits against Lexus for this specific defect, and the corporate office’s refusal to remedy the defect. While the corporate office acknowledges the defect and has issued several Technical Service Bulletins, or TSBs, which gave guidance to the dealerships and suggested specific language to placate the customers concerns, no recall has been made and Lexus admits they do not have a plan to fix the defect.After numerous attempts to resolve the issue on our part we have not received satisfaction in resolution of this defect. The corporate office claims resolution lies with the dealership, and vice versa. What is dispositive is that Lexus products are not the reliable vehicle they once had a reputation as, and after sale customer service is deplorable. So, look a little further if you are considering the purchase of a Lexus in the luxury vehicle market.

Im the original owner of a 2005 Lexus RX 330 and its garaged daily and serviced only at the dealer. A few weeks back, the dash started showing little hairline cracks in areas above the glove compartment/airbag location and they are getting bigger by the week. I contacted Lexus’ headquarters and they will not do anything about it. The dealers tell me it was due to a faulty material used in the dash that separates and corporate is aware. But since they dont get enough complaints, they will not replace because its very costly! Thanks, Lexus, for your piece of crap car that you wont take any responsibility for. Trust me, I wont be buying your product ever again. I remained loyal to you and your dealerships for years and now you cant even stand behind your product!

I bought my brand new 2012 Lexus RX 350 in 2011 and luckily I bought platinum service with it. In 2016, when I feel the pulsation in my ride, I brought my car in for a checkup. The salesperson Mitchell ** told me a bunch of issues with my car and told me that I need to pay for the extra services with came up to be roughly $1,500. Thats ridiculous when I have the platinum warranty. I told him to look at my coverage and only do the work that are covered. He then told me that I need to pay the $148.71 fee since they had the technician assessed my car. That was absurd since I already told them the issue and the technician jumped into the car and took a ride and agreed with that but I have to pay for his fee?I was like whatever, if I pay that fee then they will fix my issues. After I paid the fee, Mitchell then told me that he had to call Lexus warranty service to check on the coverage and it will take a couple of days. He says those parts will be cover but he still needs to get a confirmation with Lexus warranty. So I unhappily left the service center and totally forgot about it. When I remember about the issue after I got the oil change, I went home and pulled out the contract that I first bought the warranty and surprisingly. Its listed in black and white that the rear shocks and ball joints are covered.So I showed it to the new salesperson and hes happily helping me with that. Only to replace the leaking rear shock. But not the ball joints since they are now in perfect condition because I got new tires. How is it that when I first brought in my car, those were the issues that you made me pay and now since its covered under the warranty, they are fine now? Its the same old ball joints. Time does not fix mechanism issues on automobiles without replacement.

The salesman was great. The car when collected was great and then; no handbook for the sat Nav/Bluetooth etc. The dealer has tried over what are now months to obtain the handbook from Lexus but they refuse to even acknowledge the request. Established today that new Lexus are still being delivered without this handbook. For a luxury car this is totally unacceptable, I now wish I hadnt purchased the car. Ive been told to download it, all 300+ pages.

My car had a sunroof, full-leather interior, a 6-cd disc changer, v6 engine, power windows and automatic locks. I also enjoyed the ability to adjust my sunroof as I pleased or use the tilt option for a slight breeze. I greatly appreciated the cd changer given that I traveled between cities a lot. It gave me comfort to know I truly would enjoy my time on road. I didnt have the chance to upgrade my car much due to financial limitations. However, Lexus did offer many different upgrade and personalization options. There were upgrades for the seating as far as different colors of leather, and initial embroidery that add a personal touch. Even though the car seemed small, it could really hold its weight in passengers and seat them comfortably. At one point, I had eight people in a 4-door Lexus--6 kids and 2 adults! I hauled off my whole apartment with just this one car! I liked the size because it wasnt too big or too small and it was very easy to handle and control the vehicle. Overall Lexus truly holds up to their brand by creating reliable, luxurious and efficient cars. As a college student, I constantly traveled between cities and in just five years I put on over 200,000 miles. Im thankful to have had my Lexus by my side while pursuing my future!

I purchased my Lexus 2009 RX 350 USE from a Lexus Dealership with Mileage around 35,000/-. Three weeks back when my wife was Driving car to work in the Morning after 10 min of Drive VSC light came up, and after a mile or so Check Engine Light Came up. By the time she stopped the car to Safe place, Car interior area started smelling like burning rubber. She stopped the car and get it towed to nearest local mechanic place. I gave call to Nearest Lexus dealership and asked them about the Issue and if that would be covered by Lexus Warranty. To my total surprised, they declined covering under the warranty because Powertrain warranty expired on Bases of Time of First Sell (72 Months or 70000 Miles). They argued that even though car mileage is still under Warranty period, Since Warranty Expired Four months ago, they would not cover it. Dealership asked me to take this to Lexus Customer Care.I called Lexus customer care and explain them the potential safety concern about sudden water pump failure without any prior indication and asked them if they would cover due to the fact Mileage is still under the warranty limit and close proximity to warranty expiry time limit. I was asked to get vehicle to safe place and wait for Manager to get back to me within three days (By Friday, Incident happened on Tuesday). I waited for call from Lexus but no one returned call till Friday end of business day. I called back and asked to Speak to Manager over there. First of all when she (Vicky) came on call, she had no Idea what issue I was referring to, because she started talking about some Oil pipe failure etc. I had to repeat entire story again, which shows that they didnt even look at my case even though I was told that someone review it and get back to me.Talking to Manager (Vicky) I tried to explain since its part of powertrain and problem existed even Under the warranty period and I dont have direct control over its failure, its clearly indication of bad quality of engine and parts. The most important part is safety hazard of car catching fire due to overheating. Lexus Customer Service stick to the three months over the powertrain warranty and refuse to take any accountability. I was asked to tow the vehicle to nearest Lexus dealership which is 30 miles away from where car is stalled. I asked Lexus about some level of assurance on warranty coverage but they keep on saying We cannot give you assurance of any help at this point. They will talk to Lexus dealership and then only consider this for help. I called nearest Lexus Dealership and asked for the estimation of water pump replacement, they quote me $1200+. Considering towing expense (about $300), hefty dealership cost and absolutely no assurance from Lexus Customer Service, I decided to get water pump replaced at the Local mechanic place where car was pulled over for diagnostics. I paid complete expense out of pocket and filed reimbursement claim with all receipt and documentation. To my total surprise, they declined the claim based on the fact that it wasnt replaced at Lexus Dealership. I swallowed this poisons pill and decided to move on. After three days of driving around (all together less than 100 miles), check engine light came on with VSC light. Took it to same mechanic who replaced water pump and he said its nothing to do with water pump. Now engine is misfiring and heating up. Since it sounded like major problem, I called Lexus Customer service and ask for help in this. I was again asked for to take it to Dealership which I did. Primary diagnostic from Lexus dealership pointed to structural damage to Engine due to premature water pump failure and advise me to replace whole engine, which is huge expense. My bases for taking this to claim is : Water pump is part of Powertrain and has no influence by driving pattern. Failure of water pump at 61000 miles is very premature and indicate toward inherent problem with engine and related components. Safety Issue: There was no sign of water pump failure until last moment when it actually gave up all of sudden. There was very little time before Check Engine lights came on and further damage due to overheating. If it was ignored for couple of miles car would have caught into fire. Powertrain warranty is 70000 Miles or 72 Months, whereas cars mileage is 61000 and time since first usage is 75 months (just 3 months over the warranty). Considering close proximity to warranty expiration, Lexus should consider this for warranty extension. This Engine series is infamous for cooling system issues and several service bulletins have been issued regarding it. Several complaints have been filed about the similar problem, where water pump failure and subsequent engine damage.

I am the original owner of a 2008 GS350. I bought a Lexus because they had a reputation for high reliability. My car certainly has not lived up to that reputation. I have had tons of little problems but with only 62,000 miles on my car the engine blew up while on the freeway and 12 miles from any service. I had a headlight that wasnt working and it cost me $2200 to repair it because my ballast was faulty and they require you to replace the whole light assembly (lenses, plastic parts, etc.). What an insane expense and an environmental disaster. Lexus Customer Satisfaction (lack of satisfaction?) basically did nothing to compensate me or fix the problem. I will NEVER buy another Lexus. I highly recommend that you also stay away from any Lexus. They are certainly not the company they used to be.

In Honolulu Hawaii - Driving one weekend, my Lexus RC350 just dies on the street. Nothing works and finally I give up and tow my car to Lexus. On Monday I call Lexus and talk to the service manager Bryan. He informs me that when the car got towed they couldnt start but as of this morning, car starts fine and they cant identify what the problem was. He informs me that the technician will run tests to find out what happened and get back to me. I wait a week and nobody calls me. I call Lexus back and was told Bryan was out for lunch and that he will call me back. No call back that day. Meanwhile, I am not even offered a loaner and taking Taxi to and from work on my own expense. I call back Lexus and ask for loaner and told theres none available. I end up complaining and miraculously they get a test model that I can use. Basic IS model which is not the same level as what Im paying for but I didnt complain as I thought it was for a short time. However, if theres a test model car they can offer as a loaner, shouldnt I have been offered this from Day 1 instead of after few calls? Anyway, I get my loaner and feel better that at least now I have a way of transportation. Another Week goes by while I wait patiently and dont hear back so AGAIN call Lexus. At this point Im told that they still cant identify the problem and running more tests. I told the manager that I understand the situation but would appreciate some type of communication back as they make progress. Of course on phone Im given the yes absolutely. I had a business trip so end up not being bothered for 10 days and get back to Hawaii. Meanwhile I had my phone but never did get a call back. Another several days go by without a call which now my car has been in the shop for a month. Cant get in touch with Bryan and the receptionist tells me she will take message so I explain to her the situation and tell her that I just need someone to keep me updated. Nobody calls me back. By now, its nearly 6 weeks and I am just astonished at the bad customer service. I end up calling Lexus and explaining the entire situation to the receptionist and asking for the GM. I didnt get a call back from GM but the Asst GM calls me and finally some light at the end of the tunnel. He tells me that he wants to help and was apologetic. He tells me that technician needs to run more tests. I end up telling him that I want to get out of the lease so I can be done with and move on. Once I mention terminating my lease, GM ends up calling me few days later and tells me that I only have several months left so he wont release me from my lease. He offers me one month lease waiver as compensation. Finally after 2 months, I get a callback and told my car is fixed. I go to Lexus excited to finally put this long 2 month battle to an end and the cashier tells me I owe almost $900. I tell him that its covered in the lease/warranty and theres no way Im paying for it. With attitude, he tells me well you can talk to the service manager. Bryan who never returned my calls comes and tells me that its their mistake. At this point, I am just disgusted with their communication process and tell him to ask the GM to call me back. No return call for several days so I call back and speak to another manager and he tells me that the GM had family emergency and is not in the office. Finally after another several days, GM calls me back. I explain the situation again with being told to pay and the cashier attitude and now demanded that I dont pay for 2 months which he tells me he cant do because I was given a loaner. Im only asking for 2 months to be waived as I didnt get the car Im paying for and to be compensated for all the time I wasted plus the frustration I had to put up with. I have 2 Lexus at the moment and there will be no more Lexus for me the way its going.

Lexus has plenty of varieties. You can choose a wide variety for whatever kind of car you like the most. There are options for just about any kind of person and whatever type of car anyone could want. There are many options as far as sizing. Any size of family can have options as far as capacity of passengers, from a very small number to one much larger. These cars come in any kind of color or design or feature you could want. There are many possible combination and customizable options that anyone can look at. This makes it easier to design a car to specifically fit what you are looking for.

I have contacted the Lexus service and and went to the service departments in person. They all didnt accept the car. I dont get it. I had the car checked before I shipped it from the States and I did make a complaint about the engine shaking to the service department when I was in New York, Manhattan service center. I had the car checked and the service department told me everything was fine. Now the car is dangerous to drive, engine light is on and the traction light is on. I went to a mechanic here and he said that some cylinders needed to be replaced. Other than that, my drivers side drive shaft needs to be replaced due to the rubber that is wearing off and some kind of liquid is coming out of it, which cost a lot of money and I went to the dealership and they told me that they couldnt even order the parts for me because they would never come. The car has two recalls that needs to be done. The gas pedal keeps getting stuck to the carpet and something that has to do with the fuel, and Lexus is putting my life at risk because I got the car from the States. I really do not understand. The car is still a Lexus and still belongs to Lexus. Im demanding the repair to be done by Lexus company at least from Japan. If you would at least send me an email to someone I can speak to in Japan, I would really appreciate it. The car only has about 9000 miles which is considered still new. Ive asked the Lexus here in Saudi Arabia to at least check the car from the computer to see what the problem is. They refused and told me the codes wouldnt come up because its an American spec car which is really just an excuse because Im 100% sure that it will read all the codes. Please direct me to someones email, just someone who could help me. I moved to Saudi Arabia and had to ship my car because of my work and was transferred here. Im seriously going to look up legal actions against Lexus!

I bought my 2006 GS300 1/07 with 7,000 miles. I had all maintenance performed at the dealership since ownership. Absolutely nothing performed elsewhere, whether oil/filter, tires, brakes, etc. All periodic maintenance was religiously performed. My car would rough idle occasionally, and it began eating oil several years ago. Numerous oil consumption checks, and many, many trips to the dealership. My check engine vsc light came on 1/5/15, something that had occurred previously on multiple occasions, and I immediately took it to the dealership. Was told I NOW need the engine misfire repair, which to my understanding includes replacement of the pistons. Lexus Satisfaction has to get involved after the request for the repair from the dealership was denied by Lexus because the car is now 9 years old (which coincidentally just occurred). The engine misfire repair will be performed as long as the car is less than 9 years old. I then battled with Lexus Dissatisfaction and was ultimately informed they would not compromise on their decision. It is truly a very disappointing decision. Nothing more than typical corporate games. I will NEVER purchase another Lexus.

I am going to share a response from Lexus as it pertains to the quality of their vehicle and how they are not taking responsibility. We conclude it is not appropriate for Lexus to provide assistance on the trim repair around the navigation unit. This is a defect from manufacturing. I explained this is a safety issue as the metallic has peeled and now there are shards of this metal pieces throughout the console and the response above was what I received. I am going to escalate and go to all social media on this. BEWARE They are not standing behind there brand anymore.

Its good, can last long for gas. Dont need to repair car for a while, its sturdy and nice. Had to change 2 wheels though. After that I did had to fix anything up like oil change. But car can go 100000 miles before it needs repair. Its really good car to go on a road trip. I would definitely recommend my company. But, the car needs more work on the seats, it has been a difficult time trying to drive with sitting on this seat. I would also fix the door because it is a bit weak and it broke once.

Disappointed! My 2010 Lexus RX350 died in CDA Idaho. No warning... Oil everywhere, not drivable. Had it towed to Toyota dealership in CDA. Diagnosed as blown oil hose (manufacturer defect). Would be covered if we paid to have it towed to Spokane Lexus, but not covered for the work to be done where it is. It is approx. $200 fix... No recall or letter sent regarding the defect! It would cost more to have it towed! If this is a known manufacturer defect how are we suppose to know?

I have been a loyal customer of Lexus for over 25 years and, generally, very happy with the cars; however, most of them I traded/sold before they were 5 years old. My current car is 2010 Lexus 450H that has less than 75,000 miles and was purchased less than 6 years ago. As usual, I am up-to-date with the maintenance schedule on the car and the maintenance is always performed at the service department of the dealership. A few days back, while driving, I noticed the hazard sign turned suddenly on and check hybrid system was flashing. Among the things that I noticed were the failure of cars cruise control and the SOS light turning red.I immediately took the car to the dealership service department, who diagnosed it as the failure of the airbag ECU. The replacement cost me $995.42. My service consultant at the dealership is a very nice gentleman, who said that there was no specific maintenance for the unit. That suggested to me that the unit on the car was defective and Lexus should be replacing it free of charge, but they did not. I have heard that computer malfunctions are not uncommon on the cars made by Toyota Motors. I am so disillusioned with Lexus that I have decided to take my business elsewhere and never buy another Lexus and, hopefully, convince my friends to do the same.

The Lexus GS350 has been the most reliable car I have ever owned. The comfort level is excellent. Mechanically it is great. Lexus has been very frugal in changing the style of the car over the years, which helps keeping the value up.

I recently purchased a 2010 RX350 (my fourth Lexus after owning a RX300, RX330, SC430). This has an extremely noisy engine upon start up and for the first 5-8 miles of cold operation. The noise has been identified by several online experts as such things as injectors, timing gears or chain but I believe and just recently confirmed with a Master Lexus Technician that its a poor piston design with their 3.5 L engines. The noise is a scuffed piston noise (indicating too much piston to cylinder wall clearance) and I also believe the piston skirt is too short allowing the piston to rock in the cylinder when it is started cold. I find that the Lexus store explanation that they all do it is not acceptable. I have a GM Duramax diesel that is quieter upon start up than this 2010 RX 350. I am guessing that at some point, the engine will begin to use oil and get louder. I am not sure what I will do as I may sell or trade of the RX350 because it is just unacceptable for this luxury car to sound so disgusting. I would not recommend this vehicle to anyone until a proper repair is completed. Probably should see about a class action suit against this engine.

Very easy and enjoyable experience. Lexus is a brand name that you can trust. They always have the newest safety features and all models that youve seen on TV or while driving your previous vehicle. And the cars are durable! These cars are beautiful. The bodies are sleek, yet built to stand any kind of unexpected damage. These vehicles always seat as comfortably as you would assume. If you have children, rest assured they will be safe and have enough room to stretch out in the back seat area. You can also count on this company to offer as many upgrades as they have readily available. If not, theyll add them to the model of your choice. Theyre the newest and most needed upgrades.

I bought a 2015 Lexus and found out afterwards that I had to pay extra each and every year for this feature. As if that wasnt bad enough it has only worked about 3 times in 2 years. This year is no different. I have called customer service and been to the dealership and still isnt working. I have spent literally hours trying to get this resolved and was just told again that I would have to call again on Tuesday. I am so fed up. I wish I could give back my car and start over. Never again will I buy a Lexus!

We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many phone calls from work while waiting for the paperwork to be completed. Finally, I signed the deal but did not have the chance to see the car (in spite of waiting for 3 1/2 hours.) My wife spent additional hour signing. When we came home and starting reading the fine print the payment was $385.00. Also, I did not like to color of the seats. We tried to return the car but the manager refused and told us to find a lawyer. Great!

My wife and I have a Lexus 430. The trunk lid has an electric power latch which automatically operates to pull the lid down tight when the lid is closed. On 9/30/13, I pulled the switch that opens the trunk in order to allow my wife to take out groceries that were inside the trunk. As my wife was in the course of lifting the trunk lid with her fingers, the latch unexpectedly and without warning activated to close the lid on her fingers with such crushing force that her finger bone was fractured, and her fingernail was pulled out. My wife has been suffering excruciating pain since the mishap! The Lexus owners manual does not give any warning or advice about how to open or close the trunk lid. If Lexus had warned of the danger of the power latch coming down while one was attempting to raise the lid, my wife would never have opened the trunk lid with her fingers!

Purchased new 2017 Lexus (our 3rd) and canceled the balance of our Enform for our old Lexus. However, after multiple calls, emails and over 10 weeks, still no refund. Lexus customer service failed to provide satisfaction, just stating they are behind in payments. Furthermore, when I purchased the 2017 Lexus I had asked twice for a customer survey (for dealership/sales), still, no survey and I bought the car in early May 2017.

Ive read many of the reviews here and so sorry to hear of so many horror stories when dealing with Lexus. My wife and I own two, both 2015s: A GS350 and an RX350. The ironic part.... we bought them from a terrific local Carmax, not the local Lexus dealer. Both extremely low miles and in pristine condition; both bought in 2018. We LOVE the cars. Now.... the Lexus dealer here in Raleigh, NC is Johnson Lexus and, even though we didnt purchase the vehicles from them, they have been nothing short of fantastic in their dealings with us. They literally bend over backward to make their customers happy; prompt, fair, efficient, and GOOD service on our vehicles. Friendly, helpful staff. Do things for free very often. Just aces. So the moral of the story, IMHO, is it really comes down to the quality of the dealership you have in your area. If youre lucky enough to get a dealer like we have in Raleigh at Johnson Lexus.... youre good to go. If not? Potential nightmares. Guess the warning to potential Lexus buyers is this: Spend a LOT of time researching both the car AND the dealership before you act.

The Lexus cars until now, have been classic and elegant looking. I dont like the new Lexus cars or SUVs. They ruined the styling. First they put a silly Bow tie in front?? Then the sides look dented in, more or less caved in. My old 2000 Lexus SUV has been admired for years. I get many compliments and today it looks brand new. My dealer and at gas stations, malls everywhere, I drive it, I have had many offers to sell my car. But it rides well, very comfortable and from the drivers seat I can see the road immediately in front of me, there is no huge hood to try and look over and beyond to see the road. The Bose radio/Multidisc CD player sound fabulous and I do not have to reload my CDs each time I want to hear a new artist, I can chose from 5 disks within the dash. Wish they would listen to drivers as to styling and comfort and convenience. Myself, as a retired designer, they went overboard and tried to jazz the car up too much. No need just give the new owners less gadgets (to go wrong) to keep the total car price more reasonable. If they fix it and go back to a classic look, I would buy a new Lexus in a heartbeat. And dealer (in RI) is very reputable and helpful anytime I needed anything, even my oil changes. They are always there to help whatever my needs since 2000 to today 2018. That is a bonus...

Toyota makes models of cars range at different prices. You have Corolla, Avalon, land cruisers, Tacoma, 4Runners, Tercels, Camry, Prius, and Lexus. Features include power steering wheel, nice upholstery, air-condition, windshield wipers, gas saving, spacious, economical car, and smooth driving, sensory or computerized features that the newer model of cars come with.Always keeping up with the oil changes, if I need to take the car to get maintenance. I will take it to the dealership and have the mechanics looked at it. Its spacious and relaxing experience if Im going grocery shopping, picking up the kids at school, going to and from work; or going to doctors appointments. Its the luxury car I liked.

I purchased a Lexus GX 470. Bought the SUV off a lease. Not even after a yr one of my running boards cracked in a bended area at a stress point. Went to Lexus. They said we cant help you. We dont know why it happened. Then my dash cracked. There was a recall on that so they did replace but a couple of years before that my rims started bubbling. I was told at the Lexus dealer that my style vehicle that all the rims are doing that. They had a few on their lot for service. They went and looked at their rims and they were bubbling also.I do know why and Lexus corporate wont stand behind these defects. I dont know about you. If you spend that kind of money for a car you consider top of the line, well I feel that they are the bottom of the line. I have been a business owner in Farragut, Tenn over 23 yrs and I will make sure ALL my client know how they stand up for their product which they dont. So customer BEWARE ONCE ITS YOURS. LEXUS WONT HELP WITH THIS THAT GO WRONG WITH A CAR that should have happened. Poor craftsmanship. I have had 3 Nissan Pathfinders. 2 of them have had over 250000, never a running board problem or cracked dash and NO BUBBLING RIMS.

This is a great car with great qualities and it gives a great performance with many compliments to the inner side of the car. The inside is comfortable with a nice leather and design overall. There is also a great passenger capacity. It can fit mostly everything and give everyone enough room to have good comfort. I like this car a lot. The build and design are amazing and it is good on gas. There are not many personalization problems and it has great stock options.

The new ES350 Lexus has a problem that drains battery. Defective vehicle. Drained battery in a day even after shutting off car. The app lexus has proof when the car gets shut off. New car and already problems after one month of owning it.

I am very impressed with the Lexus extended warranty. Two years ago, while having my vehicle serviced, I was informed that my steering was defective and leaking. It would need to be replaced. The cost was over $4000.00. My extended warranty covered the entire cost with no copay required. This one repair more than tripled the cost of the seven year warranty. I have had extended warranties with other vehicles that I have had, but none as good as this.

Lexus has a wide variety of vehicles across the size ranges, from small and sporty to sport utility vehicles. Everyone knows how nice Lexus look. Its a beautiful vehicle that I am proud to drive. Its shiny, sleek, sexy... sporty and fun and it looks fast. You could upgrade any number of options, drive packages, fuel, sound, wheels, drivetrain, payment, interior and color options... The model I chose has limited passenger room by design, I only need or want room for very few passengers, no desire to be the driver of the bus sized vehicles you can have now.

I have a 2005 Lexus RX330 and the dashboard started cracking and is now falling out. Lexus denied my request to fix it. Any suggestion?

This year I purchased my 3rd Lexus at McDermott in East Haven. I must admit that my purchasing experiences have all been fine but there was something unique and special about Charlie ** as the Client Advisor. Immediately, I found Charlie to be welcoming and eager to help me find the perfect car with the correct color that fits into my small 1929 garage. He was totally accommodating to my weekend requests for appointments and was a man who listened and remembered my requests. He could do a dissertation on Lexus history which I found fascinating plus there is no match for his wonderful sense of humor. In addition, it’s not over with the signing of the contract. Charlie has said that I can call him anytime I have a question about the car! This has been validated and is such a great pleasure to have this option. In addition to Charlie, there is an excellent Service Dept with Tanya and co-workers. And, there is Ryan M., A certified Lexus Technology Specialist to navigate buyers thru the technology maze and Crystal, Business Manager to help clients thru the paper maze!! Thank you Mr. McDermott for have such an exemplary team!!

Lexus is a luxury car for middle class income earners and it is affordable.. It is environmentally friendly and of quality standard. The spare parts are easily assessible. The model gives the drivers optimum handling on the roads and one feels very comfortable using. It is a car after driving, one still dreams of it whilst sleeping due to it smooth sailing.. I recommend it to every one to purchase it. Life is good when driving Lexus.

There were a lot of choices, same car different packages. Theres a type of car for every type of person, however, its more of a luxury brand. Its a mid-size level sedan and it has good dependability. It is also roomy and fits the standard sedan passenger size. Three in the back and one passenger up front. Theres also good leg room for all passengers. The car looks nice on the outside, my hybrid came with wood trim and dark brown on the inside. This did not match too well with blue exterior color. There are very few packages available for my hybrid selection and only one available for what I was purchasing. It had to be shipped from another dealer and took a week.

I wanted a certain blue color but there were not many choices. I wouldve gotten a different car that came in the color I wanted but my husband insisted on getting a Lexus. When I got it, it was shiny and looked as new as any car Ive ever seen. On the inside I had no problems as it was clean and well kept. My husband says there werent many options for customization or upgrades. He also said that we wouldnt need it anyways because the car is perfect as it is. I only needed 3 seats but there is more room than that so we can put other things in the seats when we arent using them and if we do need the extra seating for whatever reason, we can put the other stuff in the trunk.

Every statistic and fact out there indicates that service gives any company a competitive advantage, and the lack of it can be the demise of the business. When did money become first over the customer? When did customer service get so bad? I didnt expect this from Lexus. Especially since Lexus takes proud in their service and their name. I called customer service because I was told to by the service manager at my local dealership. Only with the intention of them helping me with a solution to my problem. My SD card slot cover is missing. Unfortunately for me Lexus doesnt sale this part individually. You have to buy a new stereo which cost $2389.00. After a few days I was told by my case manager that they find a way to help me and the dealership would be contacting me. A few minutes later she called back and said that she was told to advise me to go to a pick and pull and remove the part from a damaged car. I was truly upset and belittled at this point. So I asked for a Supervisor. The Supervisor called me back and welcomed me to the Lexus family and asked me how she could help. I explained to her what happened and she explained that the part wouldnt be covered under warranty. She called back and stated she talk to the service manager at the dealership and since I bought a used I was responsible for the missing part. Ok, thats exactly what you told me yesterday. I told her I wanted to know who advised me to go to pick and pull. She was more focused on my car being used then helping me. My car is still under warranty. Its still a Lexus what does it matter if its use? When I asked her for the service managers name she couldnt even tell me who she talked to. Which tells me she didnt look into anything. I called the dealership and the service manager said they would never recommend anyone to pick and pull. I truly believe that the service manager didnt his best to help me. I called the exclusive office to see if they could explain to me who advised me to go to pick and pull. Days later I finally got a callback. I was told that it wasnt nothing in the notes that stated that I was advised that. I asked if the calls are recorded if it could be pull for review. No call was recorded she said. How funny is that? So did I just make this all help?? Again no help!! The people that I talked to have Very Poor Customer service skills and are in need of a lot of training. I never got an apology for being told that the dealership would replace the missing part by mistake. Whats the point of having a customer service department if they cant help the customer but only make things worse. Customers want an easy experience. No hassle and no friction. Customers want to deal with knowledgeable professional people. Customers want a friendly experience. People want to be treated like people. After all, they are people – not account numbers. Use customers’ names whenever possible. Look for opportunities to build rapport and break the ice. Show that you care. That’s what friendly people (and businesses) do. Unfortunately you wont get this from Lexus.

My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES 300h after many attempts. Lexus of Kendall dealer said if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said its not a Lexus defect because on one side it is perfect circle. I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply.I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus. Photos from March 2017 and Feb 2019 are attached.

I have a 2007 IS250. I bought the vehicle brand new. Ive had several issues with this vehicle, for starters the vehicle inside interior is POORLY crafted. The dash is melting, as well as the door panels. Ive had to replace both headlights. I also had minor engine problems which was covered under warranty. Lexus is rated as one of the top vehicles in the country. I would NEVER EXPECT a TOP RATED vehicle as Lexus to have this sort of issue (interior). I find this to be VERY UNFAIR to myself and other consumers who have purchased this vehicle and also experiencing this problem (interior). Lexus REFUSE to order a RECALL on this issue. If I had known the interior on this vehicle was SO POOR I would have never purchased it. If you are thinking on purchasing this model, the model itself is NICE, OTHERWISE, DO NOT PURCHASE. I just would think a company of the sort (Lexus) would do a MUCH BETTER JOB at listening and HANDLING consumers complaints and protecting LEXUS name. I am sure this complaint is not the only complaint on this particular model (IS250). All the other models Im certain DO NOT HAVE this issue so why not place a RECALL ON THIS PARTICULAR MODEL, AT LEAST THE DASH? Unhappy Consumer. I rate this vehicle???

My conclusion in short: When buying new, do not intend to keep it after warranty expiration. And never buy used. Here is a long explanation. Very expensive parts. Price fells fast. Reason - expensive parts and low demand as many know these are expensive to maintain. 7 small plastic clips fell off from bottom plastic panels. Cost for one clip $10 bucks. Should cost several cents but no more than $1. They are Lexus unique size. Lucky I found aftermarket $1.50 for 10 abroad. Next, Lexus USA does not stand behind its cars. Exhaust rusted out and made the hole right at the place where it makes a turn at 65k miles (?) one week after extended warranty. At this place band was not an option. Cost to replace $2300, $1800 for part itself. Why? Because exhaust and converters are one complete unit. Called LEXUS USA. Response: Our decision is not to cover even though only one week past warranty. Also our records indicate that you later started to replace oil at other places. What oil has to do with bad exhaust? It is our decision. I had many cars over the years including Toyotas and replaced exhaust on many of them. Some at 150k miles and above. Parts were expensive, but not that expensive. In another instance headlight was damaged. Part cost $2000. It has 2 motors in it to adjust in horizontal and vertical plane, but still it is ridiculous price. I am technical and very handy. Always serviced cars myself. My conclusion is that they are reliable, but complicated cars. Chances to fail are greater in this setup. Therefore in my opinion for long term ownership quality and performance is not enough anymore to justify cost of long ownership or Lexus policies. Lease - maybe, but then return and lets Lexus eat them all.

I have a 2002 RX300 and recently had the transmission go out. It is obvious by all of the complaints online that the 1999-2003 models have a defect in their transmissions. It is also obvious that Lexus does not care. I am very upset as I have addressed Corporate with this and they do not care at all. They are losing a lot of customers as well as myself because of this. This issue should have had a recall. As far as good customer service goes, Lexus needs some help with this. We are in the market for a new car and it will NOT be a Lexus!

We have owned other makes and the worst dealer experiences have been with Lexus. This is not our first negative experience but it is the latest. Lately we discovered what Id call seeping at the water pump. The start of a leak. Not dripping yet. Thought best to have it fixed before it gets worse. Brought it in and Dealer said it was not leaking so it would not be repaired under warranty. To add insult they suggested we should Test drive a new model (joke).

I own a 2008 Lexus IS 350. My navigation system went out after three and a half years and Lexus said that since I was over the three-year warranty period, they would not replace it. I would have to pay $1,900.00. I find this ridiculous and when I called the Lexus Client Service Assistance, they offered little help. How can you own a car for only three and a half years and have your navigation system screen not work and not have it covered by such an elite car company? I cannot use the touch screen at all and Lexus has still yet to contact me after my complaint.

Me and my brother were driving from oregon to california. He was in a Lexus 2014 IS 250. We were going down the 5 freeway around 65-70mph when I saw his brake lights turn on and he lost control of the car. Before he hit the division line you could see how the brake lights were on but the car didnt stop, it just burned wheel and then he knocked down the division pole going an average speed of 30 mph - where he went on the opposite side of the freeway, where he was hit by a semitruck, leaving him in the hospital and the death of our pet.

I recently bought a 2014 Lexus LS 460. Whenever it rains or the car is washed and I open the trunk, water drips out of the side of the trunk, and drips water into the trunk compartment. I took the car into to the Lexus dealership and they said it is a design flaw and cannot be fixed. Besides getting the inside of the trunk and contents wet, long term I expect it will cause premature rust and increase the potential for my rear lights to malfunction. Any experience with resolving this issue will be appreciated.

We bought a new 2013 RX350. We had a 2010 RX350; both cars had ventilated front seats. The 2010 seats worked great (they were black leather); the 2013 seats do not work. We were told by the dealer that they just dont work too well. The new car has saddle tan leather seats, so they should actually work better than the 2010. It is hot in Texas and we paid quite a bit extra for these seats and are disappointed that they do not work and that there is no solution to the problem. We have had six (6) Lexus and will not have another until we are satisfied.

This Lexus 350 ES is very comfortable, roomy, smooth & quiet ride. Also good looking, feels heavy on the road, great services. Had to get the ES since RX too high for me - not comfortable on my back. Convenient dealer for service and free, unlimited car washes!!! 5th Lexus purchased - some different models RX & ES, great service all over the world and especially from this dealer. I love the ease of a loaner when they are doing work on my car. But I would like a tighter turning radius for the car and to have the ES in a hatchback type of rear for larger packages, luggage, etc. Better gas mileage, cheaper price in purchase and service too.

My complaint is with Lexus, not so much with the dealer. I started having resetting of the navigation system in my 2006 RX330 about six weeks ago with the issue occurring about every 1.5 hours. Now, it happens every 1.5 minutes. The issue does not interfere with the operation of the vehicle, but it is most annoying. Each time the system resets, the audio system is momentarily interrupted but the hands-free (Bluetooth) connection is killed, rendering it useless.I went to the Lexus dealer for a fix, assuming the problem would be minor--perhaps just a loose connection somewhere behind the dashboard. Surprise! They concluded that the five-year-old factory-installed navigation system needs complete replacement at a cost of $1740. Unbelievable.Will I look to Lexus when time comes to buy something new? Unlikely.

The solid construction, attention to detail and tactile quality is phenomenal. The level of refinement is impressive and durability is exceptional. Details matter and the Lexus does not disappoint. Reliability and confidence of driving is ever present.

I have had the wheels balanced several times, changed tires twice and had front and rear suspension checked several times. I talked with 3 Lexus dealerships, tried to file a complaint with Lexus of North America with no resolution of vibration problem. If you go on the internet and put in steering vibration on G2 Lexus GS300, hundreds of Lexus GS, LS and ES from 1998 t0 2005 are experiencing the same vibration problem. Help!!!