I love the brand. It has smooth sleek lines, beautiful heavy tires, chrome features, lavish detail, rich and beautiful colors. They are like riding on clouds and make every driver feel like theyre royalty. I feel like a world renowned superstar and the world and roads are my stages. Though it is a luxury car, it seats a full family very savvy and comfortably. Leather seats and plush detailing makes for very smooth sailing. Plus, the cars are very easy to optionalize and upgrade. Every driver can personally make their luxury liner their own. Truly the envy of everyone else on the road.

There were three different models to choose from for this particular make. We decided to go with the second best model because it included the options that we wanted. The exterior is sleek with sharp lines and soft contours. The interior is also sleek. I like the sound system and the navigation system. With our particular model, we decided that we wanted to upgrade a couple of options, particularly the sound and navigation systems. We also decided on the premier leather seats. In addition, we are able to comfortably seat five adults. The capacity was one of our major concerns when purchasing a new car. This model definitely fits our needs.

First... Let me say that my Lexus dealership is fantastic. They were available and worked hard to solve my problem. That being said... My problem was with Lexus Roadside Assistance Program. At 6 pm I hit a rather large pothole with my CT200 which resulted in a flat tire. I got myself to a place out of traffic and called my dealership who told me I could call Lexus Roadside Assistance and gave me the # and transferred me. The call rang and rang... Finally someone picked up... Asked me if I was in a safe location (I responded yes) and said ok... She was going to place me back on hold, they just wanted to initially make sure I was not in an accident and was in a safe location. (My impression was high... Its a good process).I was then on hold for 20 minutes! I hung up and called back... Went through the same process... Another 15 minutes later I repeated my process and when the safety person answered the phone I asked him to please not put me on hold that I had been waiting for a while to speak to someone. He arrogantly told me that my situation was not priority and they were getting slammed with accidents and put me on hold.I called my dealership for advice... They were baffled and suggested I call AAA... I also ask them if the service manager who has ALWAYS been helpful, could give me a call when he got a chance. I hung up and called AAA and placed the request. In the meantime the service manager got hold of someone at Roadside Assistance and conferenced them in to me. At first the client service rep was seemingly irritated, but then calmed down and took my information and told me hed call AAA. I told him I had already done that. I must say that the ticket placed by Lexus was answered prior to my personal call to AAA, which is another matter, but I waited and AAA showed up and took care of my problem.While this is not as big an issue as others have had and I was not in danger... Merely irritated... I do have to speak to their customer service representatives and the process they have in place. They do have a system to find out the urgency of each callers situation, however, from a provider of high end luxury cars, the service seemed to stop there. Perhaps those who were having a true emergency received stellar service, but I should have too. Once it was determined that I was safe I shouldnt have had extended wait time to speak with someone... I was a woman, alone in a disabled car, in a not perfect location at dark. I should not have had to wait for over an hour to finally get in touch with someone for assistance.I would have preferred that Lexus process took into account that everyone calling them needed to be attended to in a timely fashion. It seems they have attempted to create a process, it just doesnt work well for non-emergency consumers.

I purchased my Lexus new, I do live in Florida and have no garage so I ordered a custom window shade to block the sun. After noticing a hairline crack in my dash I researched the problem and found a lot of owners have the same problem. I planned on keeping my Lexus for a long time. (This is my very first new car ever.) I dont know where to turn for help. I will replace the dash but I have been told its the same dash as originally installed.

In trying to use destination assist, I find the wait time to speak to an agent is very unacceptable. I have waited on more than one occasion in excess of 5 minutes. It never use to be this way, and the problem seems to be getting worse. It seems as though there arent enough people, and what can be more appalling than that. Spend the money and get us the service.

LEXUS Enform - Sadly just noticed that I have been getting charged $299.90 for automatic renewal every year on a car I have not owned since 2013. Even though the car was traded in they dont automatically cancel or contact you in any way to keep renewing. Out $1500. Ouch!

I have 2 Lexus cars, one 2007 ES 350 and one 2005 RX 330. As several Lexus customers are experiencing, I too have a leaking rack and pinion on my RX 330. With just 60,000 miles plus. I found this problem when the service adviser inform me about this problem. I was surprised that this so-called quality luxury car will give us some problems at a low mileage. I just have my oil change last month and quoted me about $1,800 to repair. What a quality car we have to just spend this much for a low mileage and my wife drives this one from home to work and vice versa. Lexus should do this repairs at no cost to the customers if they want to claim that their vehicles are built with a seal good quality and workmanship and recall this vehicles because there are so many Lexus owner out there who are having the same problem. This issue should be taken seriously before anything else and serious things happens. I will never recommend Lexus to my friends so they will not experience this kind of dilemma I am experiencing and maybe patronize so other vehicles.

I purchased my first Lexus in the Spring of 2017. Everything was fine until the temperature started to drop & I would hear a loud screeching sound when coming to any stop sign. At first I thought that the brakes were bad... But after getting several opinions from the Lexus Dealership and a few others. I was told that this is a common issue and theres nothing that can be done until Lexus upgrades their brake pads/brakes & that I will be put on the list. Not only is this disappointing because I thought highly of Lexus before but this is extremely EMBARRASSING. I feel as if Im driving a 89 Pinto. Whenever I make a stop you can hear the loud screeching. Never will I buy a Lexus again!!! Also the Lexus Enform Remote start never works. I like in the Midwest with extreme temperatures below 0. Disappointed that I had to pay extra for something that never works!

Lexus 2010 RX450 - The front seats have been cracking/splitting for some period of time. Upon discovering that this wearing was not normal, I took the car to the Scanlon/Lexus Ft. Myers, FL. I cant tell with accuracy when this cracking started, but I am 100% certain that it started well within the warranty period. Even though the car was only 4 months out of the warranty. This is my third and LAST Lexus. They refused to do anything about it. They did call in the regional Lexus rep who basically would not give me any satisfaction in trying to get the seats repaired. I reported this problem to the Lexus corporate office in May 2015, incident #**. Their attitude was what have you done for us lately in terms of taking the car in for service to a Lexus dealer. I have spent over $128,000 in the past 10 years on Lexus cars, but I will not spend another penny on repairing a problem that is the result of poor materials or workmanship. I will be submitting a complaint with the local BBB, ASAP.

I own a Lexus IS 250 SE manual. What happened is that my touchscreen GPS has a factory fault and stopped working. As now I am out of my warranties, Lexus told me that I have to pay for it to be replaced and it will cost me R 25,000.00. After telling them that it is a factory problem, they said to me that they can only help me pay 50% of it and they will come out with the other 50% for it to be repair. I think that it is unfair for the customer when Lexus knows that their car has a factory defect and still made the customers liable of paying that. Can I have any help on this issue, please?

I received a letter from Lexus today informing me that my two Lexus cars (IS 250 and ES 350) will be recalled at some point in the future due to a defect in the Takata Front Passenger Airbag Inflator. It said the airbag can deploy due to this defect and possibly send metal fragments through the airbag striking and possibly injuring or killing the vehicle occupant. It also said that Lexus is working on preparing a remedy and will send another notification when the remedy becomes available. Then it says What should you do? Until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat.So their solution is to not have us drive with anyone in the passenger seat until some unknown time in the future (1 month? 6 months? 1 year? 2 years?), when they finally contact us to fix the defect. This is unacceptable. How are families that need to use the passenger seat to carry everyone supposed to function with this solution? They need to come up with a short time fix until the longer term problem can be resolved, e.g., remove the deadly airbag in the near term and replace it at some point in the future. We have seat belts that can protect the passenger in the meantime and the seat belt will not kill someone unexpectedly.My impression is Lexus sent his note because they are more concerned about their legal liability if the defect occurs and less concerned about how thousands families with IS 250 or ES 350 are suppose operate day to day and never use the passenger seat until Lexus determine the best method for minimizing their costs to address this issue.

I purchased a pre-owned 2007 Lexus GS 350 a month ago. I started smelling a musty odor and after investigating, I found that the carpet is soaked under the floor mats. I quickly called the Lexus dealership and was told to bring it in. The problem is the AC drain hose is leaking. The service department is stating that this is not covered under my warranty. I am angry because after research on the web, this has been a ongoing problem with this model Lexus and I would think the dealership would be more considerate of new customers who have owned the vehicle for less than 45 days.

I purchased my 2012 Lexus in 2013 with a little over 6,000 miles. I paid extra for the additional warranty and the Auto Butler which is supposed to protect your car from scratches, etc. This is a car that retails over $50,000.00. There is only one driver (which is shouldnt matter) and the front and back seats which are leather is cracking. There has been minimal use in this vehicle. I took it to Freeman Lexus and they admitted that other customers have the same complaint but its not covered under the warranty and Corporate would have to cover it. I contacted Corporate and they said they wouldnt do anything about it.This car is too new to have this issue and is a factory defect or inferior product of leather if you ask me. I do NOT recommend anyone purchasing a Lexus especially if you expect to have a luxury car and put out 50k+. I owned a 2006 Lexus and never had problems. Apparently, Lexus pricing has increased substantially and their quality has declined along with their service. Shame on Lexus for using poor products and costing consumers.

Bought a 2008 Sewell RX350 in 2010; thought I was buying a luxury SUV, not so. First problem: Melted rubber handle on back door. Went to a Houston Lexus dealership and was told $500 to fix, couldnt just replace rubber cover, had to replace whole unit. Second problem: Chrome finish on both rear wheels is peeling - another defect. Third problem: Had to replace water pump +$1000 bill. All this on a garaged 2008 RX 350 with less than 80k miles! Im a previous owner of a 2000 Ford Explorer and 2004 Nissan Pathfinder (both kept for 10 yrs 100k miles) - no problems with either one. Last Lexus for me! Now (7/2017) an oil leak. Now (1/2018) the dashboard is starting to crack. Called Lexus to get repaired under enhanced warranty program, I was told since the SUV was bought in 2007 that the 10 warranty does not apply. NEVER RECEIVED LETTER ABOUT THIS PROBLEM. I WILL NEVER BUY ANOTHER LEXUS OR TOYOTA!!

No problems. Feel best choice made. They had awesome above standard reviews. Comfortable seats and lots of features. Smooth ride. It stands out way better than other brands, nice color choices and body style. I think I would choice this brand over any other regardless of price etc. I am very happy. I dont think I would really change anything because it seems like they thought of everything when making these cars. But if I did I would just make more custom options available. I would make the passenger side have just as good features as what the drivers side has, if not better because a lot of times the passengers are tired from hard day work when husband decides to drive.

Representative told me to call one hour before I needed tow truck to arrive. I called at 5 am. Rep told me they would be there within the hour and likely much sooner. At 5:45 am another rep called to say they had just dispatched someone who would be there in an hour. Dont promise if you cant deliver. Should have just called AAA myself. Thanks Lexus.

Its good, can last long for gas. Dont need to repair car for a while, its sturdy and nice. Had to change 2 wheels though. After that I did had to fix anything up like oil change. But car can go 100000 miles before it needs repair. Its really good car to go on a road trip. I would definitely recommend my company. But, the car needs more work on the seats, it has been a difficult time trying to drive with sitting on this seat. I would also fix the door because it is a bit weak and it broke once.

Things keep falling apart. The window is making a noise, the armrests have no leather on them... Its all flaked off. And now the TRANSMISSION. I was told by multiple people that it would easily go to over 200K miles... Its falling apart at 150,0000. LEXUS is only a luxury model because of its PRICE!!! Resell value sucks too!

We leased a new 2018 NX300 at the beginning of April 2018 in Kingston Ontario Canada this year and in August while driving to town my wife hit a deer taking out the grill and camera, etc. It is now November and its still not fixed. The reason: parts on backorder. How can a brand new vehicle have parts on backorder? First a fog light, then an electronic component for the lane departure. The list goes on. Four months to repair a vehicle due to parts on backorder.The local dealer wont answer my emails, wont answer my phone calls all because Im getting upset with how this is handled and the length of time it takes. Not to mention Im paying a lease on a vehicle we cant access. We made the mistake of leasing two Lexus vehicles but I promise this will be rectified when the lease concludes. ILL NEVER LEASE ANOTHER LEXUS ANYTHING.

Overall, our Lexus has performed very well. But, I do have a few minor complaints. First, the paint on the Lexus is very soft and chips easily. The dealer told me that was because of EPA paint requirements. Funny, my Ford which has more abusive use than the Lexus doesnt have paint chipping. I found out too late that there is a clear coat they could have installed over the front to protect the paint. But then, why should I have to pay extra to keep their paint from chipping. Second, very early on, I noticed a minor clicking sound in the engine. Sounded like a lifter on an older car, but only when its cold. I took it in and they kept it overnight but couldnt hear it. Over the years, its become quite a bit louder and when the engine is cold it sounds like a diesel. I just turned over 100,000 miles on the car and other than brakes and tires, its been painless.

I purchased my 2012 ES350 in May 2012, and it is the finest automobile I have ever owned. It has been to the shop one time for an oil change and a 5km check. I purchased my wife a 2012 IS250 with the same response. We are Lexus customers for life. I was a long time Lincoln customer until I purchased my first Toyota product in 1992 for my son to drive to college. Keep up the exemplary work.

I loved my Lexus. They have many different models for many types of people. I needed one to fit my family, and it works well for us. The Lexus was easy to clean. It was very sleek and even though it was older, it still managed to always have a new appearance. The passenger capacity fit all five of my family members. My children were not squished and sat very comfortably even with their car seats and booster seats. Very luxurious car. I have had many people compliment my car. I have not upgraded yet, but I am now looking to buy a new Lexus with new features. I will find out more features from the dealership. I cant wait for the new technologies they have put into such a great car. We are now selling this model, but we will be looking for another Lexus.

Lexus has plenty of varieties. You can choose a wide variety for whatever kind of car you like the most. There are options for just about any kind of person and whatever type of car anyone could want. There are many options as far as sizing. Any size of family can have options as far as capacity of passengers, from a very small number to one much larger. These cars come in any kind of color or design or feature you could want. There are many possible combination and customizable options that anyone can look at. This makes it easier to design a car to specifically fit what you are looking for.

Starting in 2008 when I received a notification from Lexus stating that my dash had issues that they knew about (Hazing, dull, tacky and cracking) and maybe recalled in the future. They would notify me of such. My dash was dull, hazy and tacky at the time. I waited and got no such notification. 2012- I called McGrath with was one of the dealerships (they have 3 locations) I purchased it from, and asked if they had a recall on my 2004 GX470 for dash issues that were mentioned to me before. They said no and nothing more, even though at the time there was a customer support for it that I had no knowledge of. So I figured I was on my own, not knowing if I knew about the customer support and brought it in they would have replaced my dash.2021- I get in my Lexus and the dash is cracked from left to right all the way across. I am not happy, as my car has been garage kept all this time and well kept. I call McGrath and after lengthy discussions and repeated calls am told they sent 2 notifications for the dash issues and 2 notifications for an airbag module recall, none of which I ever received. They said there was a customer support for the dash from 2010-2017, but that it was over and there was nothing they could do for me. I said that would be ok, had I been notified, but since I was not that they should replace my dash on them. Once I found out about the airbag recall, I had it taken care of by them in 3 days from being told over the phone. I think if they had sent me a notification that they would replace my dull, hazy, tacky, cracked dash at a cost of $1,705.00 I would have jumped on that, dont you?I continued up the corporate management chain, only to spend a lot of time to get the same answer. They did, however, change the statement that they sent 2 notifications for the recall and 2 for the customer support for the dash to 1 for each. I went up as high as the V.P. for customer support and called 3 different times, left messages and never got a response back. I then went to the states attorneys office and filed a complaint there.After several emails they sent to Lexus and months of waiting, I was told they said the same thing. So now Im writing this complaint review to let everyone know how they treat their customers. Still not happy. Dont think its fair to be treated like this from a Big Corporation, just because they are big and powerful and think they can get away with it. I would like a new dash, Lexus. I have all the documentation on paper, but you can just look in your customer complaint fees and youll find it there. I hope this helps someone out there.

The Lexus has some very good features that many people will enjoy. The appearance looks super good and neat. Plenty of family and friends love the appearance of the car. Theres not much else that needs to be done with this brand because its good just how it is. This car is perfect the way that it already is and the upgrades of this car compared to others are amazing. It has many different thing that other cars do not have and its really wonderful how nice this car actually is. Also, the amount of people you can fit in this car is normally like any other car. Overall it was a win and I love this car! I would suggest this to anyone who likes luxury cars because this is how this car is. :)

Do not bring your car tiki the Lexus of North Miami for service! Brought my car in to have the recalled dashboard replaced. When I picked my car up, while driving home, which is about 10-15 minutes away, I noticed my brake light was on and before I could get home my car cut off and would not start. I immediately called Lexus of North Miami and was told by the service advisor that they did nothing wrong and I would have to bring my car back to the shop. I told him how and that my battery was dead, car wont stay started. I asked if he could call roadside service to come and get my car. It didnt seem to matter to him as he said no and Id we find that the alternator and battery is dead, you will have to pay. I was in shock and disbelief bc I had just left there no more than 15 minutes ago.But what was more shocking was when I called back to speak with the Manager over Service, he had the same reaction, and seemed uninterested in the fact that I had just left the dealer and now my car wont start. Now Im upset and was in disbelief and highly disappointed that both service advisor and Manager of Service did not try to solve the problem and did not send roadside assistance to pick up my car. They showed no concern in the fact that my car was not working! And to make things worse, they said, When you bring your car in and were find its the alternator or the battery, you have to pay for it, were not liable. Oh my, could not believe this! This is suppose to be a upscale business that specializes in satisfying their customers. Well not only was I not satisfied, but I felt totally helpless. I will never bring my car back to the Lexus of North Miami ever again! Horrible customer satisfaction service!

Lexus is the best on the market. If you want a brand that is top notch, this would be the purchase of your dreams. The variety of this car comes with multiple colors and different accessories in the different designs it has to offer its most valued loyal customers. The appearance is brilliant in each different car design. It has amazing functions and capabilities in the different types of vehicles youre looking for and the features are like no other youve seen before. It has various upgrades from design, to accessories, built in DVD, compass, four wheel drive. It can function in all seasons with one tire year round. Passenger capacity holds up to 6 people. If you want less passengers and more room, it has an electronic capability to fold a back seat into the floor for more personal room. It is beyond a five star company and I would recommend this to anyone looking for a resilient version of the car.

Six months ago, I bought my 2007 Lexus ES350 from the Lexus of Naperville. This is a Certified Lexus Car. When I bought the car, I was told that nothing goes wrong on a Lexus. But everything has been going wrong in this car. I have had to take it to the dealership three times with various problems. One of the times, the transmission on the car had failed and had to be replaced. This is the most ridiculous thing to happen on a Lexus at 35000 miles. I have always been a Nissan customer and have 3 Nissan vehicles, at home with one of them at 185000 miles; nothing has ever gone wrong in them.This time, I thought I would give Lexus/Toyota a chance and it has failed from all my expectations. Being afraid, if when this car would break down next, is a very stressful at this time.Please let me know how you guys can help with this purchase of mine, so I can have more stress free nights. If you need more info on the vehicle, please email me and I will be happy to send it out. I will also be writing to the consumer board, on how I have been cheated to buy a certified vehicle that breaks down every few months.Below is some of Art ** from Lexuss responses to my complaint: Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process. Thank you for providing us with your comments and concerns with your 2007 ES 350. We apologize this vehicle has not met your expectations. We design our vehicles with our customer ownership experience in mind and it is through correspondence such as yours that we are able to continually improve our products. We appreciate the time you have taken to share your thoughts and to provide us with your view. Please be assured that your feedback has been documented at our National Headquarters.

I purchased brand new RX 350 in April 2012. I thought its time for a new car and I deserved a nice car for working so hard. Ive driven my 02 Civic ever since and had no problems. I noticed my rear driver side mirror looked melted and side panel/spoiler(back wing) had rippled lines. Dealer Modesto and Lexus Corp both deny its under warranty due to possible low effiency windows reflections to my car. Which I baloney. So you are telling me the quality of your car is crap and cannot handle sun/heat? I went to Lexus in another city and the manager said he would replace it under warranty but due to Lexus Corp denying my case he could not order the parts for me. So how can Lexus Corp not help me when another dealership can? If anyone had any similar issues, please let me know/suggestions/opinions on this. Would greatly appreciated. I feel that this is brand new car and should not have any paint/body issues. So paying more doesnt always mean you get good quality or service.

They sell luxury vehicles ranging from the sporty CT 200h to the classic 4 door ES 350 sedan and the RX 350 SUV. They include the best safety features and have spacious interiors with every amenity you could ask for. They also have state of the art safety features to protect you in a collision. The exterior designs are both sporty and modern. Roomy interiors with the latest in equipment and amenities. Plus theres plenty of room for 5-6 adults/children in the RX 350 with room to spare for packages, suitcases or sports equipment. There is also plenty of storage space in the doors and on the back of the seats.

Disappointed! My 2010 Lexus RX350 died in CDA Idaho. No warning... Oil everywhere, not drivable. Had it towed to Toyota dealership in CDA. Diagnosed as blown oil hose (manufacturer defect). Would be covered if we paid to have it towed to Spokane Lexus, but not covered for the work to be done where it is. It is approx. $200 fix... No recall or letter sent regarding the defect! It would cost more to have it towed! If this is a known manufacturer defect how are we suppose to know?

I recently bought a 2006 Lexus IS350, For some odd reason it was difficult for me to drive the vehicle due to visibility, turns out the vehicle has a worldwide issue with melting dashboards! Making it hard to drive as it reflects your visibility. The first thing I did was contact my nearest Lexus dealer and ask if they can fix this issue! GUESS WHAT! THEY CANT AND WONT! Turns out theyve extended the warranty already for 10 years, so for customers and drivers who have bought the car after the 10 year mark ARE OUT OF LUCK. THIS IS SHOULD BE A SAFETY RECALL AS IT DIMINISHES YOUR VISIBILITY! Other than this car I also own a 2008 Lexus RX350 WITH NO ISSUES, but Lexus has completely let me down on this. This shows they dont care about their product and customers, sadly this will be my last Lexus.

2021 GX460 Luxury edition no longer has dual auto-dimming mirrors! They had them on the GX460 Premium/Luxury trim ever since their 2010 redesign and even after the 2020 facelift they kept this feature on the Luxury edition...only to be dropped on a 2021! Theyre saving $100 on a $70k vehicle! Every other Lexus vehicle has them standard or available in a package except for the GX460 now! Whats next Lexus??? Manual windows???I wrote to Lexus about this and earlier today spoke to their Case Manager regarding this issue. First she said that Lexus determines their vehicles features based on extensive research and consumer feedback! Really??? Who are those customers that complained about their passenger side auto-dimming mirror preventing them from being blinded by a semi or an F-250??? But then it gets even more bizarre: she said that it is not salesperson responsibility to inform customers about vehicle features... OK! Whos job is it?So according to her, it was my job to somehow suspect that Lexus would decide to drop this feature from a vehicle that had it on every MY starting from 2010-2013 (Premium) and then from 2014-2019 (Luxury) and it stayed on the 2020 redesign on the Luxury trim!!! I was supposed to suspect that it would be dropped for 2021... because..?? Im sorry, but this was the proverbial straw that broke the camels back. Good deal Lexus! You saved your nickel... Youve lost a loyal customer! If this is what you call pursuit of perfection count me out of that pursuit!

Highly appreciate the best car on the market. Very classic car. Great for a passenger. Nice color. Mine was a white touch. Features are top: steering wheel, nice stereo with Bluetooth. Enabled tires are good for any type of weather. Plus nice seat covers. Love the decor. They are the warmest seats ever. The car only has one flaw: needed my blue color in stock. But still, I highly recommend them.

The Lexus brand offers small, medium, and large size vehicles for drivers who prefer the best quality vehicles. They have sport utility vehicles with various features to choose from. It has a very classy and elegant look, and it stands out as it is very unique. It is very roomy for times when you are not driving alone but have another passenger with you. The Lexus cars come with space for family and whoever you are riding with. When you are ready to upgrade with Lexus, you are able to choose the way the car looks. You can choose the options and colors you want in the car.

We leased a brand new Lexus LS460 and when the lease term had ended, we had a lot of credit balance left over and finally we just decided to purchase the vehicle since we hadnt driven it that much. We noticed that our Lexus LS460 also has a chrome rim and because of it, its losing air for unknown reasons. We replaced the tires several times and finally found out that the chrome rim has tendencies to lose air due to it being chip or being rotten with time especially from Texas heat. We went numerous time to the dealer but never got a proper answer. We were not sure if there was a nail or if it was because of the chrome wheel that caused the tire pressure to be that low. The service and parts are so expensive that it will be too difficult to maintain it. Secondly, we never received any kind of recall notices from the company although we lived same place for years.

VIOLENT SHUDDER/SHAKING OF THE ENGINE. When the CT200H is stationary or in motion the engine periodically shakes violently sometimes up to 30 seconds then it goes away. It happened on cold or hot starts. The EGR has been cleaned from carbon build up, has new spark plugs and coils are good. I have lately been noticing coolant loss. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. Check engine light. Finally came on with code P0301 cylinder 1 misfire.Called corporate and I was assigned a case manager. Well they were no help. They basically said you dont have warranty on the vehicle so we cant help! Dealer quoted approximately 4500.00 for a blown head gasket (not sure how that happened), a bad intake manifold, and ECU needs to be reflashed. Take into consideration that this vehicle has never been abused, I use it as my commuter vehicle. Also there are many people that have had the same issue with the CT200H and the Prius (both basically have the same engine/components). Anyway Im on the same boat with others on here, I will never buy another Toyota/Lexus. Will move into better vehicles. I highly suggest doing research before investing in a glorified shiny **. Happy holidays. ;)

UPDATE ON 11/17/2018: I wrote about our dashboard last year, and just wanted to provide a follow-up. Lexus still has not contacted us to replace our dashboard. That substance, which looks like an excessive amount of Armorall has worsened, and now gives off a hazardous reflection. Also, it now has an unpleasant smell. I was reading the reviews on Consumer Affairs today, and one of the complainants stated, they had the same issue and had their dashboard replaced this year. I called Lexus in Plano, TX, and was told the program to replace the dashboards is over, and it would cost us over $1300 to replace. So, is the program still going on in some areas, but not in others? When I told Lexus how the situation has gotten worse, I was told they understood, but there was nothing they could do. Their vehicle, they made a bad decision on the material used for the dashboards, and still, nothing they can do! I guess we will have to come out of pocket if we want to keep the vehicle. You just have certain expectations from a particular brand. Lexus has really let us down in this matter.ORIGINAL REVIEW: We purchased a used ES350 series in August 2017. In September, we noticed a sticky substance forming on the drivers side of the dashboard and then it spread to the passengers side. I later read that its being called melting dashboard, due to heat, and this is an issue with the ES350. I called Lexus Park Place and was told to bring the vehicle in. The service guy told me, Lexus had a program that was correcting this problem, but for my vehicle, based on VIN #, it was no longer available; for my vehicle, the program expired January 2017. The manager there, advised me to call Lexus Customer Service, which I did. I gave the first person, Andre, all the information, and was told a case manager would call me in 2 business days. When I didnt hear from them by the 4th day, I called and was told none of the information given to Andre was in the system and I had to provide the information again.The case manager, Joy, did call me and I was told there was no recourse. She asked me why did I buy it with the stickiness there? I told her, per the notes given, the damage occurred about a month after purchase. Why would I buy a vehicle with obvious damage!!! She said the previous owner was contacted, but since he didnt bring it in, there was nothing they could do. I asked to speak to her manager and was given the name Jennifer. I called Jennifer on 3 separate days, and each time was told she was not available and I was on her schedule to call that day. I have yet to speak to Jennifer.I phoned today and was told the same thing. I told the rep, no reflection on him, but I know she is not going to call because I had been given that line for the last couple of days. Total avoidance. I am very surprised of the way that Lexus is handling this issue. They called the previous owner because there was this melting dashboard issue and they wanted to correct it. Again, this is a used vehicle, I dont know initial location that it came from, but damage didnt appear with the original owner. Im in Texas and the damage has definitely appeared. It was in the plan to replace with original owner and we feel they should still do so. We are very disappointed with Lexus!

Lexus has a broad range of varieties to choose from. Personally I like the 430. Its very roomy, gets around to notice and stop it and its a beautiful vehicle. The interior is leather, has Bluetooth that Parks itself and the maintenance minimum XM Satellite Radio, heated seats, adjustable steering column and also GPS. And it also has a wonderful moon roof. The upgrades has hands-free parking, heated seats which are very important in the wintertime and cooled seats are very important in the summertime. Remote mirrors which are heated is very important in the winter time to keep the snow off. Passenger capacity is very good. It seats 5 comfortably, two in the front and 3 in the back with another leg room in the front to compensate. A 6-foot person can probably sit back there pretty much constantly in the back of the car.

I am very impressed with the Lexus extended warranty. Two years ago, while having my vehicle serviced, I was informed that my steering was defective and leaking. It would need to be replaced. The cost was over $4000.00. My extended warranty covered the entire cost with no copay required. This one repair more than tripled the cost of the seven year warranty. I have had extended warranties with other vehicles that I have had, but none as good as this.

My engine was strangely replaced by Lexus for an unknown reason. When I called and asked why they would not give me an answer, its only warranty from nine years to the day the car was made. When I brought the car broke down from a misfire. They told me it was carbon buildup on the engine. Three years after, I had a letter in the mail stating if my car misfired they would replace the engine up to nine years from the day the car was made by the factory so I got a new engine. I called Lexus, the corporation and they would not tell me why these cars needed a new engine. The engine warranty on it was only one year on the new engine...I would have like to known why such a major engine problem and the car was never recalled. Also another problem was the power steering locked up while driving. If I had been on a highway doing 70 that would have been quite scary I would think. Sounds like another recall should have been made there. I have read many complaints for that problem.... And lastly my melting door panels, what a mess! Started pretty much early on looks terrible ... I had dashboard fixed cause Lexus ruined it when installing a new radio. Good thing cause if it were like the door panels it would be a disaster.

Its funny how Lexus is marketing this brand as a luxury car but forgets to stand behind the cheap quality product when a problem arises. At 10,000 miles Ive ended up paying for an alignment as the car was pulling badly to the side. Bear in mind the car was never involved in any collision. The alignment didnt solve the problem and the car is still pulling. At 20,000 miles Im ending up with the breaks at 0!!! How is that even possible for a quality car? No consideration for customers concerns or complaint. Now I know why Lexus is not willing to cover anything under their warranty which proves that Lexus is fully aware of the poor quality, cheap parts used for their cars! SHAME ON YOU LEXUS! YOU ARE DEFINITELY NOT A LUXURY BRAND!

Lexus has a range of vehicle models to choose from like the Lexus RX 2017, Lexus LS 2017, Lexus ES including SUV models as well. The Lexus interior fitments are well populated with rich wood and soft leather. The glossy shine of a brand new car rather new or used I have noticed that Lexus brand always are up to date. You can upgrade tires at any time if you ever run into weather events that may need changing of tires quickly. You can rely on the customer service if you ever need help with any model upgrades. When my friends tag along they always complement how spacious it is. Its almost like sitting inside a bus how much space you have to relax and do other things as a passenger.

So comfortable, premium material, fast, looks, just beautiful. Would recommend this car to anyone. Next car next year will be Toyota, baby brother of Lexus, can’t wait. Just wish I purchased a Lexus sooner, such a great choice.

Lexus NX/Lexus LS/Lexus GS. These vehicles are among the most luxury driven off the brand and has all innovative features you would come to expect in premium quality and value for the most discriminating of automobile tastes. Has performance driving modes for a choice in speeds, all weather drive to run in all kinds of adverse conditions and all exclusive class seating. You can as many options that you would like such as rear view cameras, lane assist, blind spot detect, climate control and adjustable seating. Has executive class seating for the driver and passenger and backseat comfort with plenty of adjustable leg room, has temp control for passenger comfort. Very quiet and smooth riding with all the features youd expect.

My RX 350 has bad radio static. It is on both AM/FM, although the AM is MUCH worse. I have had service on this numerous times. They said they have replaced the radio and the antenna and still the static continues. The service department contacted the national technical department and they had no further fixes and said it works as designed. I have escalated my complaint to the Customer Service center in Torrance, CA. They are now saying they are unable to help me any further. It seems completely unacceptable that a luxury car company would not only make such an inferior product, but that they refuse to acknowledge the problem even though there are numerous complaints found on the internet. I will continue to fight this problem.

My 2004 RX330 was purchased new. It has 26,000 miles and been garaged, never wrecked. My dashboard has a large crack above the glove compartment. My Lexus dealer in Melbourne, Florida acknowledged that the dashboard cracking problem is widespread due to material defect. We have been a two car Lexus family for 10 years. Unfortunately, Lexus will not pay for repairs even though they admitted the fault is not mine. This is the end of our family ever owning another Lexus.

Lexus Rx350 has defective material in its interior. The dash on our 2008 RX350 has began to crack in numerous places. In other places dash is melting and is sticky to the touch. Took car to Lexus dealership for inspection. Service assistant said that this was a common problem with Lexus. The materials do not stand up to the environment. Lexus refuses to call a recall. They want close to $2,500 to replace it. This car is a big disappointment. This is our second and last Lexus.

Horrible experience in customer service. I was calling to understand the bill and I thought I was speaking to a robot since the supposedly person only asked questions and when I requested an explanation only received, I will mail you the contract. After almost 20 years being a Lexus customer I do not deserve that treatment.

I am the original owner of a 2008 GS350. I bought a Lexus because they had a reputation for high reliability. My car certainly has not lived up to that reputation. I have had tons of little problems but with only 62,000 miles on my car the engine blew up while on the freeway and 12 miles from any service. I had a headlight that wasnt working and it cost me $2200 to repair it because my ballast was faulty and they require you to replace the whole light assembly (lenses, plastic parts, etc.). What an insane expense and an environmental disaster. Lexus Customer Satisfaction (lack of satisfaction?) basically did nothing to compensate me or fix the problem. I will NEVER buy another Lexus. I highly recommend that you also stay away from any Lexus. They are certainly not the company they used to be.

In March 2016 I had a blowout on my way to Florida with my 2010 Lexus. A near tragedy since I had to pull off onto a very narrow shoulder of the road with semis passing at 70 miles per hours. Two months later my tire dealer told me two my tires Bridgestone Turanza with less than 20,000 were in need of replacement. When I purchased this certified pre-owned Lexus from Lexus of Englewood NJ, I was informed that all 5 tires were new. In 35 years I have not had tires that have worn out in less than 35-40,000 miles.As a result I contacted the manager of pre-owned sales at Lexus of Englewood and told him I did not believe the tires had been replaced at the time of my purchase of the vehicle. He promised to look into the matter and get back to me. That was in May 2016. I have heard nothing. I next wrote to Lexus Customer Service with the same complaint in June 2016 but have heard nothing from them. Finally, I wrote to Jeff Bracken, Group Vice President and General Manager of the Lexus Division, with the same complaint and requested the courtesy of a reply. That was in late June and I have received no response.

Park my car. Everything were fine with the car. I have a 2001 lexus 300gs with a 124,456 miles. The next morning started the car. Abs vsc off and brake light were on and I didnt have no brakes.

Im just really disappointed the Lexus ES 350 - 2007 vehicle I purchased brand new, has only lasted 7 years. At the 5 year point, I had to have major repairs on it to include the water pump, thermostatic?/head gasket, battery, etc... and then, not even two years later, Im being told I need the head gasket and engine replaced. And this still happened after having consistent, routine maintenance on the vehicle, as prescribed by Lexus! When I spoke with the dealership, the service consultant relayed she wouldnt talk to me over the phone and I would need to bring the car in. Ok, I just had the car towed to a local Lexus-certified dealership (Toyota), why would I then have it towed another 26 miles just for Lindsay Lexus to tell me the same thing, and add a hefty charge for doing so! Needless to say, I will never purchase another Lexus... Im just so disappointed at this time.

I have been leasing a 2015 Lexus CT200h. Within 6 months into my lease radio started turning off and resetting back to factory settings. Meaning all my channels, bass, treble settings all of that got deleted. Bluetooth would have to be reconnected each time. I reached out to Lexus of Seattle immediately to resolve the issue. The dealer told me theres nothing they can do about it.. Shocker.. I then reached out to customer satisfaction who then arranged for the car to be looked at, at Lexus of Bellevue. They began telling me its my phone, or my bluetooth connection. After going through 3 different phones and the issue persisting they finally had a technician who was able to have the same issue happen to him while he was connected on HIS personal cell phone. So finally they agreed to replace the radio with a NEW radio. Well after installment of the new radio turns out it wasnt so new, and more than like refurbished because someone else was already listed on the bluetooth connectivity. I had pointed this out to the dealer who simply told me to deal with it and there is nothing else they can do. Fast forward 2.5 years later I am driving a LEXUS with a radio that goes out every other time I drive it. I AGAIN reached out to customer satisfaction which at this point, mind you, this is 3 brand new phones later, 2 stereos later, customer satisfaction is telling me I need to go to the dealer AGAIN, have them mimic the problem AGAIN, (mimicking the problem could take several tries and several trips) and go through the whole procedure which I already had gone through, AGAIN! I kept on explaining to them that there is not justifying this kind of nonsense. If this vehicle clearly has a flaw, either take the vehicle back and call it a lemon or stop wasting my time! This vehicle is a lemon! I have told them this so many times and all they say is that because it is not a safety issue they will not consider it as a lemon. Well, it is a safety issue! When I am driving on the freeway and the radio goes out on a 2015 Lexus am I to pull over every time and quickly try to reset all my channels just so I can have the luxury of listening to music?? Or perhaps I should drive in silence and just reminisce on the good old days when a 1999 Ford would have a working stereo with no issues? This is a safety issue. It distracts me from my drive. It interrupts my drive! I will never consider buying a Lexus again! There has been ZERO customer satisfaction in my whole experience since driving off the lot on this godawful car and the run around that I have been put on to resolve an issue on THEIR car! Its a lease. Its not even my car and Lexus has done nothing to ensure that I am satisfied. Lexus should be embarrassed that a 2015 Lexus doesnt have an operable stereo. So much for Pursuit of perfection. What a joke. I am sure there are by far better manufacturers that appreciate their consumers and go above and beyond to ensure that the consumer is happy. At this point Lexus Customer Satisfaction is telling me to either keep wasting my time, gas, money to go to a dealer to diagnose the faulty stereo (which as stated above has ALREADY BEEN DONE) or there is nothing else they can do... Boy Lexus you really have screwed your reputation. Never did I think I would be saying this about Lexus. Thanks to the lovely Lexus dealers that were least bit helpful, and thank you to Customer satisfaction, the irony in that, I will never been buying, looking, considering or recommending a Lexus to anyone.

Purchased the pre-certified SUV (2013 Lexus GX 460) with 22k miles. The following week I noticed the front left bumper was detaching from the body. Brought it back to the dealer who sent it to auto body shop to have it repaired. He installed new pins. The following month noticed the same bumper plus the rear right bumper panel was falling off. Brought it back again, this time they placed a bracket into the panel. Approximately 6 months later, the same issue occurred so I kept pushing the panel back in. In June 2018 I noticed the rear and front bumper panels were worse than ever. Just returned from the dealer and was told at this point there is nothing they can do since this a manufacturing defect that is common with Lexus as well as Toyota vehicles. The only way it may solve the problem permanently is to replace both bumpers!! Owned a couple of Lexus SUVs in the past and never had this issue until I purchased this model. NEVER BUYING A LEXUS/TOYOTA AGAIN!!!!

Lexus RX which is the most successful cars of the Japanese luxury brand with global sales of up to 2.1 million units - an impressive figure for a luxury car. Lexus RX 350 2016 officially out in Vietnam in the Vietnam Exhibition VMS 2015 also come with brother LX 570 2016. About Vietnam facelift, new generation Lexus RX 350 strong price increases. The old version had 2.835 billion, the price is now 3.337 billion, up more than 500 million.Standard features on the 2016 Lexus RX 350 includes 18-inch wheels, automatic LED headlights, fog lights and LED daytime running lights, rear black glass, power trunk lid, smart key, with the regime different drive, 2 zone air conditioning system, power front seats according to 8 directions, leather-wrapped steering wheel luxury nodded, 40:20:40 split rear seats comfortable and luxury vinyl NuLuxe. Then, the standard safety features on the Lexus RX 350 2016 includes anti-lock braking system, traction control and vehicle stability, the air bags front, back, curtain airbags, knee airbags, rearview camera Lexus Enform and Safety Connect system includes automatic node collision warning, locate your car (especially useful when your car is stolen) and emergency assistance.

Lexus provides the best dealership car care. The best service and quality personnel. I have had my SUV for sixteen years with a minimum of repairs. The Lexus brand is a dependable luxury, safe car no matter what model you choose.

The driver side rear triangle window molding on my Lexus 400rx came loose and was lost on the road. Upon going to the dealership to replace the molding I was told that the entire window had to be replaced to the tune of $235. The plastic molding can easily be replaced with super glue and attached firmly if the molding was sold separately. One has to buy the entire rectangular side rear window to the tune of $235 not including installation to take care of the problem. The passenger side rear triangle window molding is flapping at 65 mph and is ready to fall off. I was told by the dealership that this is a common occurrence with the Lexus Rx series. Lexus charges you $235 plus installation for a plastic molding that at the most would cost $10 to replace.

Lexus has small, midsize, and large vehicles. It has hybrid options too. They are very high safety and overall appearance. They also have great customer service. The details on this vehicle are classic so if you purchase a used or new car, you will be satisfied. This company takes great pride in producing luxury vehicles. The buyer can upgrade to meet a variety of personalization such as rack or foot board on an SUV, a sunroof, tinted windows, seat warmers, and wheels. The RX 350 sits 5 people comfortably even if one person is tall. The back seats recline a little to add extra comfort on long trips. The driver has the ability to boost their seat for better visibility.

I own my 4th Lexus car which is a 2020 new 250h UX Lexus model. Ever since the car was delivered to me I am complaining about a strange noise coming from the Runflex tires the car has. The dealer would not accept the complaints nor change the tires and my general very good experience with the previous Lexus cars I owned is now completely different and the ride is just not enjoyable to say the least!!

Dash pad, door panel and (air bag front passenger) must be replace. Since I bought my 2008 IS 250 I notice that the black door panel pad turning soft and sticky issue. The black part of the inner door panels acts like it is sweating something and gets hazy and wet looking. When my nail hits it, it leaves a deep mark. Unbelievably bad issue with an otherwise good car. I would appreciate any help or constructive comments how this can be replace. Lexus have a long waiting list. Last year around April I was #696 and a month ago I was #466. What I see is going to be a few years for this parts be replace it. Which made me think about not to buy another Lexus. Feel disappointed.

If you have a family of 4-5 of average size could fit comfortably in the LS 460. Great for travel and plenty of wiggle room. A huge trunk that could hold 2 adult bodies... just to give an idea of the trunk size! Totally amazing rear seat entertainment system. With dual screening so awesome! State of the art technology. Mesh grills and spoilers are really nice if you have the budget for it.

I was driving home from work on Friday, April 25, 2014. I live 52 miles from work. My 2007 Lexus RX 350 drove fine without any low engine oil warning lights showing on the dashboard. At about 45 miles the engine just started sounding loud and stopped. My engine had not a drop of oil in it. I towed it 200 miles to the last Lexus dealer that had serviced it 2 months before, only to find out that my engine was blown and now they want $11,000.00 to put an 85,000 mile engine in it. Really?

There was a recall on my Lexus SUV. I was in the hospital when it came out and missed it. Shortly after expiration date I called Lexus and they told me to bring car to the dealer. The dealer found the problem and was happy to fix it. When they reached out for approval at corporate the dealer was told that Lexus would not approve. I wrote the CEO of Lexus USA explaining the problem and challenge due to medical issues. The CEO nor anyone ever had the courtesy to respond to my letter. The problem with the Lexus is only getting worse. This is not a company that cares about the customer.

I just move from the mainland to Oahu. Did not think to call Lexus prior to moving in regards to my navigation system. When my car arrived I did call Lexus to find out how I could upgrade my system since it did not work here and the person I spoke with not only was just concerned about my issue, but probably told me there wasnt anything that Lexus could do about it. So now a blank box in the middle of my console and no help from Lexus to guide me to how I can fix my problem. I am so very very disappointed - not only that GPS does not work, but the lack of concern regarding my issue was absolutely appalling. Boo on Lexus customer service.

I am the not so proud owner of a 2009 Lexus IS250. My question is why can NO ONE work on this Navigation System but Lexus? Monopoly much? My dash board and all of the material on the doors and everywhere isnt cracking, I can rub it off with one finger. Its melting. You cant clean it because anything you use just sticks to it and it looks horrible. To go along with this my water pump cracked overheated my car and destroyed my electrical system to include the alternator, battery, navigation system, and all of this has been replaced but my navigation system because Im now flat broke and no one seems to be able to figure out how to fix it other than with another $1500 Computer from Lexus because that is the only place you can buy them. And if you do find one aftermarket, no one will touch it. My heat is stuck on and has been since winter. Its so stupid Im ready to drive this car off a cliff! Recall the water heater!

Lexus cars are very nice and useful vehicles that everyone should own. And very low maintenance and I think everyone would love to have such a nice brand. Its very competitive. I cant get over how nice my vehicle looks. I think anyone would say the same thing if they were to see it is a nice ride. My upgrades includes new speakers and infotainment system including new touch screens and I have new rims, new seat covers and even a new headline. Plus my vehicle can carry your whole family and plenty of luggage. Anyone will be surprised at its amazing ability to carry tons of stuff including the whole family on long trips.

There is a wide variety available from Lexus, with each vehicle maintaining its dependable characteristics. There are sedan, SUV, mid-size, compact, and other models, so there is a wide selection with almost a guarantee to have at least a couple options that fit an individuals needs and wants in purchasing a car. The Lexus aesthetic features are that of a sleek body and exterior and distinct interior features like leather stitching. The vehicles have a smart key entry system, and many models have touchscreen controls and a navigation screen interface.There are tons of options available for upgrades and personalizations with Lexus. Upgrade options include performance-related ones like engine components and fuel systems, as well as aesthetic/personal interests like suspension systems and racing equipment. Passenger capacity for larger size sedans and SUV models are great. All models are comfortable for their individual capacities, and Lexus has a lot of models that can accommodate larger numbers of passengers while still allowing for cargo and extra things to haul in the vehicles.

My wife’s 2016 Lexus ES350 was brought in for an oil change. They told her the car needed new tires. It only has 17k miles on it, while the tires are rated for 50k. Lexus will not cover it under warranty. I’ve owned Mercedes, Cadillac, Infinity, BMW and Porsche and have never had this experience ever. This will be the last Lexus I ever purchase/lease!

What a pleasure & a delight to drive this car! Just completed a car trip from Prescott to Tucson and back. The safety equipment is fantastic! There is a learning curve, but it’s worth it. This car was worth every penny! Very solid & secure! Fun to drive AND it really moves!!!

Great handling car. All the amenities you could ask for, super good visibility. Handles like a dream. The leather is like butter. Sun/moon roof. Sharp looking on the road and gets reasonable gas mileage for a vehicle of its type.

I bought Lexus LX. Im having problem with the radio. The sound going up and down. I ask the dealership have they had problem with this. They said yes. It is the amplifier. I would have to place it. I did some checking on the web. It is going bad because where they put the amplifier under the driver seat it is getting too hot so it goes bad. They not trying to figure out what the problem is and to solve the problem. I had a lot of cars. Never had problems with the radio. If I spend the money to replace the amplifier it most likely go bad again. This is not right.

There are lots of different models that included 450h 2015-2018/GS and GX. Also there is the RC F and there are many more. The Lexus brand has a sleek design with a sporty type feel. It comes in a variety of colors. Its features include fast engine fuel efficiency and comfy. Upgrades include F sport package: tuned adaptive suspension sport interior styling including exterior badging, mesh, grille, front spoiler, and rear valance. Also leather interior trim.

This is a great car with great qualities and it gives a great performance with many compliments to the inner side of the car. The inside is comfortable with a nice leather and design overall. There is also a great passenger capacity. It can fit mostly everything and give everyone enough room to have good comfort. I like this car a lot. The build and design are amazing and it is good on gas. There are not many personalization problems and it has great stock options.

Bought a used 2004 Lexus RX 330 and 3 months later dashboard began cracking. I was told warranty does not cover the dashboard, and cost to replace it will cost $4000. Please advise!

I have a 2008 Lexus Rx350 with a cracked and melted dashboard and Lexus refuses to help in any way even though thousands of cars had this same issue. Lexus is substandard and their customer service is below par. I do not recommend anyone to buy a Lexus. You will be sorry because they do not stand behind their vehicles. I was never notified about this dashboard issue so by them saying I didnt react in time is a stupid reason not to help with a product they they know... has been an issue all along.

Lexus has all types of vehicles from SUV to sedans. They also have every color and all the vehicles are beautiful. Most of the vehicles come fully equipped with power steering, air condition, power brakes and everything you could every want in a vehicle. All of their vehicles come with a five star rating and all of the vehicles come with airbags that are strategically placed in the vehicle for your protection and your passengers protection. The appearance of the vehicle is beautiful. It looks very sporty and fashionable and very expensive. You have the option to put in a roof rack and a towing device into the rear of the vehicle. You can upgrade from a four cylinder engine to a six cylinder or even an eight cylinder. Also, the vehicle has enough room for 4 passengers. The passenger each will have a lot of leg room and space to move around. It even has enough space to put your grocery and packages after shopping.

Purchased a NEW GX460 from a local dealership. Purchased the vehicle based on the companys perceived quality and willingness to stand behind their product. After 2-3 months of purchasing the truck the leather seats were bulging and buckling significantly. Dealership acknowledged the problem and replaced the leather on the rear seats. One month later, the front seats are now worse than the back seats. Both the dealership and Lexus Company will not stand behind product. In fact, the dealership suggested that this is a common issue and sent me pictures of other new trucks with the same problem. Wish I would have known that before purchasing the $50K+ vehicle. This is the third and last Lexus that I will ever purchase or recommend.

I have a 2008 Lexus is250, Im original owner - 36,000 miles on car & Navigation System stopped working? I have not been to the dealership yet because I wanted to do my research before talking with them. This has been talked about & an issue since 2010! Why has there been no recall? I found out that all dealerships can do a certain amount of free repairs at their discretion! With the low miles, the fact that its a known problem & I cant control my heater or air conditioner without it, making it hazardous if I need immediate window defrosting & that I will take all my info in front of a judge, hopefully they do us both a favor & just fix it for free! Has anyone else taken Lexus to small claims court? I guess I may be the first??? I can print out at least 500 complaints about issues with the Navigation System failing!!! Why hasnt Lexus done anything about this??? Theres a FB page dedicated to Why hasnt Lexus recalled their Nav System yet!!! Ill update as I move along in this process.

Airbag light is on in the dash - error code b1111 & b1611. In history bad passenger airbag. Lexus knows this but I will have to replace myself - 800 dollar airbag. That is not right. Lexus knows the sensors are bad in these bags. Why dont they fix their error? Lexus should stand by their product. If airbag deploys, looks like I will have a lawsuit to deal with.

I never thought of owning a premium vehicle. The track record of this company (Toyota) indicates a real commitment to quality that is built in. I might have bought the Highlander but I didnt. No remorse here. For a luxury vehicle the ride is a little bit harsh, but I like that, it handles well for a big vehicle. It is fast, much faster than the 4.0l ford ranger it replaced. Fuel economy? Meh, not great at 20mpg on average. The 3.5l V-6 is already a legend being in production a very long time. The six speed automatic is very nice and inspires confidant driving. Comfortable? Oh yeah, the heated (or cooled) leather seats more than make up for any road harshness.In a word this RX350 is fabulous. I have the base model and it sure is well equipped BUT, to tell the truth I do not find the infotainment system all that user friendly and as such, about the only part I use is the radio, not the Sirius radio. Lexus demands some big money to keep updates fresh, so they can keep it. I would rather use my Android phone. The market seems to favor SUVs. If youre in that market, be sure to test drive a new or used (pre owned) RX350. While youre at it check the resale prices on a ten year old model of your choice.

In February of 2013 I leased a 2013 RX350 from Lexus in Peoria, IL. I kept smelling an odor coming from the vents and took it back to the dealership to fix the problem. They sprayed disinfectant in the vents and brought it back. That was in August of 2013, I could still smell it so they picked up the car again, sprayed again and changed the cabin filter. Still the smell was there! I have called the corporate office and they wont do anything more about it. In September I had to go to doctors office, received 3 shots and my doctor sent me to emergency room, got more shots and they did some blood test. They think I had an allergic reaction, we think because of the mildew. When I told corporate about this they said it was because of my driving habits,???? I have tried everything I know to do. In February 2014 I had ANOTHER allergic reaction, was sent to doctors office and had to get a shot! Was in bed for the whole weekend again. I am only leasing this vehicle and they wont fix it!!

I own a 2007 IS 250 and on numerous occasions I have complaint about the smell and eventually the torque converter was changed but the problem was never resolved. I was told by the service manager at Lexus that I should try different brands of fuel as it was the quality of the fuel that was causing the problem, which I did, but once again the problem was not resolved. I was then told that the smell was not coming from my car but from the ones in front of me, what nonsense. This terrible smell was witnessed by whoever sat in my car, even when there were no vehicles in front of me. This smell has caused my wife to being diagnosed asthmatic, because whenever she’s in the car and we get the smell, it causes her tightness of the chest. I must say it is the most embarrassing and uncomfortable smell to have in the cabin of your vehicle especially when you have family or friends travelling with you. I never knew owning a Lexus will cause such discomfort to me and my family; imagine if a child is being transported in the very same cabin. I hope someone could help resolve the problem, thank you.

This brand of car has been one of the most reliable vehicles Ive ever purchased. The car has all the Bells and whistles. Fully loaded and electronic features way ahead of time. This car has been the most reliable car in the maintenance has been the most. Also, this car can cover receivers with all the ladies. Passenger airbag, heated seats, black luxury reclining chairs and DVD players in the back for the comfort of the kids as well as adults. I would highly recommend this car (Lexus ls400) to anyone and I would purchased this car again.

I took my Lexus to Wilmington Delaware Koons. They say that my SUV was in good condition. Meaning no problems. I took my SUV to New York and noticed that I need an oil change. None of my filter was ever changed. The oil was dirty. I mean really look like mud. New York stated to me that I may get oil flushed and you cant let your oil get this dirty. I was really, really upset. I showed him the papers from Koons where my oil was done less than a month ago. My filters was changed. Lexus Koons took my money and never changed my oil. Lexus Koons stated that my car need a harness wire. That would cost $2900.00 plus labor. It had problems starting. My brother cleaned my battery cables. My car has been running fine.

Im dissatisfied by the lack of concern from Lexus for the issue Im having with a 6yr old vehicle. A Lexus dealership advised that my vehicle needs a new transmission and again the car is only 6yrs old. I spoke with a case manager who said there was nothing she could do about it. I asked to escalate the complaint and was told management had already made the decision. I asked to speak to someone in management and was told management doesnt speak to customers. What horrible customer service from Lexus if this is indeed true. I will never purchase another Lexus and cant wait to get rid of this car. I will also make sure those close to me do not have to deal with the same amount of frustration and advised them to not waste their money on a Lexus because they dont care about their customers. Former Lexus Driver.

Toyota makes models of cars range at different prices. You have Corolla, Avalon, land cruisers, Tacoma, 4Runners, Tercels, Camry, Prius, and Lexus. Features include power steering wheel, nice upholstery, air-condition, windshield wipers, gas saving, spacious, economical car, and smooth driving, sensory or computerized features that the newer model of cars come with.Always keeping up with the oil changes, if I need to take the car to get maintenance. I will take it to the dealership and have the mechanics looked at it. Its spacious and relaxing experience if Im going grocery shopping, picking up the kids at school, going to and from work; or going to doctors appointments. Its the luxury car I liked.

Lexus has a wide variety of models. I picked the IS 250 mainly because it is one of the more affordable models. However the es350 is super crazy ridiculous nice. I do recommend this vehicle because the features are very nice and very high-quality. The passenger seats five, the backseat is extremely small in the 250 and that sucks because thats what I got. But they are very credible and customizable depending on your budget. Naturally it does cost but its worth every penny because you get what you want. It is the best riding car around.

I have driven Lexus autos for years and have loved every one of them. This year I purchased a 2016 RX 350. I like everything about the car except: It wasnt until I owned the vehicle that I noticed what feels like a vibration under foot when accelerating from a standing start. There is also a strange noise, which I identify as a groan, when accelerating after slowing down due to traffic or turning a corner. All of this occurs when driving normal not under hard acceleration. Sport mode helps but I dont want to drive around in sport mode. Also, driving the new eight (8) speed transmission is not a pleasant experience. At city speeds it always feels that the transmission is in a higher gear than it should be, causing the engine to lug. I would have thought Lexus would have caught this in testing but, now that the car is released, I cannot believe they are not addressing the issue. This is VERY un-Lexus-like!

I am a current owner and driver of a 2007 Lexus is250. This car was purchased brand new in October 2006 from the Westminster Lexus dealership. Since the very beginning this car has had many problems which include numerous manufacturer recalls. In 2011, shortly before the warranty expired, the navigation unit went out. By the time the car was taken in, it was 60 miles over the warranty miles (Warranty was void because of mileage not years). The dealership said that we would have to pay for the repairs and quoted the repair to be $2,300+. Also around this time, the dashboard began to get sticky. Another repair that would have to be fixed out of pocket. This car has been very well taken care of. We made sure that we followed all the manufacturers recommendations on how to properly care for this car. We have never used any solvent or spray on the dashboard and followed the recommendations to use warm water. A sunshade has been used since the first day to shield the sun away from the dark interior. I have tried countless times to see if any Lexus dealership could help me out because this has to be a manufacturers defect but no dealership has offered to help. I have met several Lexus owners that have experienced the same problems. I have read on online forums even more people from all parts of the United States and in the U.K. who have the same problems. I am not as concerned with the little problems with the car as much as I am with the navigation unit and the dashboard. I finally decided to contact Consumer Affairs after a friend suggested I do. She has a separate problem with her Lexus and said that bringing this to your attention may finally get results. I feel as though buyers of Lexus are getting the short end of the stick. We spend so much money purchasing a luxury car but end up with a defective vehicle that requires more money to fix. Im not even going to go into details about the cars paint.

I purchased a 2004 RX 330 2 years ago with very low mileage, from Lexus of Sarasota, FL and purchased the extended warranty with the vehicle. For the better part of 10 months I have now been working with Tampa of Lexus and the warranty company as the dashboard continues to deteriorate and no resolution at hand that satisfies me. The warranty company despite the fact that we sent over 10 pictures of end to end dashboard cracks, and the fact that Lexus of Tampa, recommended that the dashboard be replaced, only wanted to send a dashboard technician to repair it. The Lexus of Tampa finally wanted to replace it and charge me $250 dollars, but I didnt believe I should be responsible for a single cent of it, since this is a known Lexus issue and Lexus should be accountable. Lexus of Tampa then recommended that I take the vehicle back to Lexus of Sarasota where I originally purchased it and let them deal with the problem.My conversation with the Lexus of Sarasota Service Rep went something like this... Well, we have to weigh several factors. How many vehicles have you purchased from us? which the answer is this is my 4th Lexus, and OBTW, my 2007 Lexus Dashboard is sticky and chipping as well, and this vehicle is still under warranty. How much Service have you done with us? And although, I have performed almost some of my service has been performed at Sarasota, the majority has been done with the Lexus of Tampa, because they are conveniently located near my office and they have better service. Lexus is Lexus and none of these issues should even matter, as Lexus should stand behind their product. Lexus of Sarasota are now going to take pictures and request a Good Will repair ... Stay tuned as I have zero confidence that Lexus knows how to do the right thing for their customers. They have a sticky and cracking Dashboard issue that they simply refuse to own. These will be my last Lexus vehicles because I will not purchase another Lexus if they do not resolve my problem.

My car was purchased June of 2006. In 2012 I was on my home my low oil light came on. When I got home I had my husband check my oil and he said there was no oil on the dipstick. He asked if I had just had my oil change told him no. Said thought maybe they forgot to put the cap back on. He looked under the car and there was no sign of oil leaking. I call Lexus and explained what happened and was advised to bring it in. I brought car in and was told there was no sign of a leak. Told them I know its not leaking but it is burning somewhere. Said they checked everything and it looks good.My car continued to have this oil problem and I was putting oil before it was time for an oil change. For the past 4 years I have been putting at least 5 quarts of oil every other month. This has really been a burden to pay so much for a luxury car thats been giving me problems within 6 year old. I contact Lexus Corp which was a lost cause they are no help and do not want to do anything to help me. This couldve very well been part of a recall that consumers may have a complaint but was never recorded. If anyone has had or still having this same problem with this year model please respond.

I leased ES 300 from Pohanka Lexus. After 28000 miles the Bridgestone tires are bald. I reached out to Bridgestone, they told me that the ES300 is a high performance tire and go bald in 30000 miles. I told them that I drive Hybrid for more mileage and I dont race. The service department told me that the Bridgestone tires are bad tires and I need to replace it with Michelin tires as they will last for 60000 miles. When I approached Lexus Warranty, they took over a week and got back to me. The Warranty department told me that the ES 300 Bridgestone tires are bad and I need to buy new set of tire as it is not covered in the Warranty. When I checked with them about bumper to bumper warranty, they told me that tire is not covered. I told him that I have a Ford Fusion hybrid and I changed the tire after 75000 miles. Lexus ES 300 uses bad and cheap quality Bridgestone tire.

I have a 2004 Lexus IS300 with interior in near mint condition. Years ago I started experiencing a problem with the dashboard. It was sticky and wiping it down stripped away the paint. I contacted Lexus customer service and they scheduled me an appointment with my local dealer (Tri-County Lexus of little falls New Jersey) for an inspection. The dealer took pictures and sent them to corporate. A week later I contacted Lexus customer service and to my surprise they refused to fix the problem. I argued with them and they offered me a $250.00 credit for the inconvenience. Till this day I have yet to use the credit. A year ago I contact my local dealer for a quote on my dashboard and they advised me to wait. They said that Lexus/Toyota is aware of the problem and they will be sending out recall notices. I waited but never got a notice. Later I realized that a recall was issued for the melting dash but it did not include the IS300. I recently contacted my local dealer again for a quote. I asked them what they recommend I do, either I have my dash pulled out and repainted or I buy a new dash. The service advisor did not recommend I have the dash repainted, saying that the paint will eventually come off - that Im better off buying a new dash. I asked What if I buy a new dash and I run into the same problem Im having now? He did not have a answer for me. Hes said that he will call me back. Till this day I have yet to receive a callback. Ive called several times and every time I call Im told that I will get a callback. I am very disappointed with Lexus/Toyota. I am unsatisfied with the service they provided. I feel that all of this could have been avoided if Lexus/Toyota had just included the IS300 in the recall. This experience will definitely influence my business with Lexus/Toyota in the future.

I really like the Lexus GS. Its a looker and has a sporting style, security and a cool 12.3 inch multimedia display. Also, full screen navigation. Love the surround sound. Sport look for anyone that like race car. Very stylish and enough room to enjoy. You can fit 4 comfortable. Your passengers will ride In luxury and in style. Trim in leather. Car has anything. Not much more you can upgrade, but I would like a sunroof.

Went to trade my Lexus in for a 2015 model. Lexus estimated the value and noticed the dashboard was all cracked. I have had a cover on it since new and the car is garage kept. Since the cover was on I never lifted it up to clean. Lexus said it would cost $3000.00 to replace. The Lexus has only 60K miles. Very disappointed with Lexus/Toyota. They would not even give me deal to have it repaired. Going to buy a Mercedes and tell everyone I know what has happened and that Lexus will do nothing to keep their image.

I love this car and brand. Air conditioning all around, antilock brakes, power windows, Sirius radio, back up camera, ashtrays behind each seat, up front black leather seats and a very good warranty with OnStar Wi-Fi connection. Also, it holds 6 people with plenty of leg room and comfortable seats and seat belts. Upgrade and personalizations include tinted windows, Onstar, back seat DVD, child seats, seat belts, CD player, mp3 player and compatible new tires.

Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and Id need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but Ill spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus claim to quality is bogus!

I looked through all the models Lexus offered and they have a model for everyone. Soccer mom, cowboy, surfer, or banker. That tells you that Lexus pays attention. I get enjoyment out of my driving experience. The Lexus brand allows you to personalize your car to a great degree. I was able to get all of the features I desired and it was still reasonably priced. People ask me constantly about the features and I tell them you can get it how you like it. When you see my Lexus you know that its a Lexus. From its beautiful exterior lines to its supple leather interior its just a beautiful machine. It has a powerful reliable engine, and wonderful safety features. My Lexus IS very roomy as Im six foot one inches tall and I sit comfortably with three other passengers with plenty of room for more people. I also have plenty of trunk space.

Moldy/mildew odor coming out of A/C vents. Lexus says they cannot fix this problem. I was told to start the car and let the smell get out before I get in. They told me to set to open air, which I have. It doesnt help. I was told it was due to the hot, humid weather. Corporate also said they will not investigate any further.