I purchased my Lexus new, I do live in Florida and have no garage so I ordered a custom window shade to block the sun. After noticing a hairline crack in my dash I researched the problem and found a lot of owners have the same problem. I planned on keeping my Lexus for a long time. (This is my very first new car ever.) I dont know where to turn for help. I will replace the dash but I have been told its the same dash as originally installed.

Getting an oil change at Stevens Creek Lexus is a nightmare. They are so disrespectful in that they book 8-10 appointments every 20 minutes, so the service is the worst. I am writing this as I have been waiting over 90 minutes for my SCHEDULED oil change. Yes, I made an appointment and still waited and hour and a half (and still not done yet). They should take fewer appointments if it is going to take 90 minutes for each oil change.I also told them about my breaks constantly squeaking and they told me that the brakes in the Lexus IS squeak normally, but if I want to pay for an upgrade, they will not squeak. I asked if I needed new brakes. They said no, but I need to pay for the upgrade if I want them to stop squeaking. CRAZY!

This year I purchased my 3rd Lexus at McDermott in East Haven. I must admit that my purchasing experiences have all been fine but there was something unique and special about Charlie ** as the Client Advisor. Immediately, I found Charlie to be welcoming and eager to help me find the perfect car with the correct color that fits into my small 1929 garage. He was totally accommodating to my weekend requests for appointments and was a man who listened and remembered my requests. He could do a dissertation on Lexus history which I found fascinating plus there is no match for his wonderful sense of humor. In addition, it’s not over with the signing of the contract. Charlie has said that I can call him anytime I have a question about the car! This has been validated and is such a great pleasure to have this option. In addition to Charlie, there is an excellent Service Dept with Tanya and co-workers. And, there is Ryan M., A certified Lexus Technology Specialist to navigate buyers thru the technology maze and Crystal, Business Manager to help clients thru the paper maze!! Thank you Mr. McDermott for have such an exemplary team!!

In trying to use destination assist, I find the wait time to speak to an agent is very unacceptable. I have waited on more than one occasion in excess of 5 minutes. It never use to be this way, and the problem seems to be getting worse. It seems as though there arent enough people, and what can be more appalling than that. Spend the money and get us the service.

There are lots of different models that included 450h 2015-2018/GS and GX. Also there is the RC F and there are many more. The Lexus brand has a sleek design with a sporty type feel. It comes in a variety of colors. Its features include fast engine fuel efficiency and comfy. Upgrades include F sport package: tuned adaptive suspension sport interior styling including exterior badging, mesh, grille, front spoiler, and rear valance. Also leather interior trim.

My Lexus service was always terrific.

My 2009 GS350 has developed condensation in the drivers side headlights. Of course, this is not on a bulletin or recall. After reading this forum, I find that Im not the only one with this problem. The dealership quoted me $1500 to replace the headlight - I declined! Lexus should investigate this problem! Not good advertising for a luxury automobile!

My wife and I just bought a new Lexus GX460 at your dealership. We requested to have a remote starter installed prior we picked up our car. Bob who is the financial manager was kind to help us out. Weve asked Bob about the specific brand of the remote starter and when he tried to contact the 3rd party he didnt get a response. He reassured me that Lexus only use the best and we trusted him. When we got the remote starter installed. We were told that the car is too new and the software might not be available, so we waited a week for answers.As a customer, I called my shop that install remote starter for my old car and asked them about the availability for a new GX460 and they said theres not available yet. One week later I got a call from Tony telling me that the software is available and therefore I trusted him. The tech came to my house and install the software and he said that there are few glitches to it because the car is so new. He told me before he came to my house and install the software that he had installed a VIPER brand remote starter and on that day when I received my remote starter, it wasnt Viper and it was Avital. Avital is a cheap brand remote starter and I do not expect Lexus to install it into our new car and to make it worse, there are glitches to the software.

I love this car and brand. Air conditioning all around, antilock brakes, power windows, Sirius radio, back up camera, ashtrays behind each seat, up front black leather seats and a very good warranty with OnStar Wi-Fi connection. Also, it holds 6 people with plenty of leg room and comfortable seats and seat belts. Upgrade and personalizations include tinted windows, Onstar, back seat DVD, child seats, seat belts, CD player, mp3 player and compatible new tires.

VIOLENT SHUDDER/SHAKING OF THE ENGINE. When the CT200H is stationary or in motion the engine periodically shakes violently sometimes up to 30 seconds then it goes away. It happened on cold or hot starts. The EGR has been cleaned from carbon build up, has new spark plugs and coils are good. I have lately been noticing coolant loss. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. Check engine light. Finally came on with code P0301 cylinder 1 misfire.Called corporate and I was assigned a case manager. Well they were no help. They basically said you dont have warranty on the vehicle so we cant help! Dealer quoted approximately 4500.00 for a blown head gasket (not sure how that happened), a bad intake manifold, and ECU needs to be reflashed. Take into consideration that this vehicle has never been abused, I use it as my commuter vehicle. Also there are many people that have had the same issue with the CT200H and the Prius (both basically have the same engine/components). Anyway Im on the same boat with others on here, I will never buy another Toyota/Lexus. Will move into better vehicles. I highly suggest doing research before investing in a glorified shiny **. Happy holidays. ;)

I found 3 design flaws with my 2012 LS460L none of which Lexus will fix. The 1st incident occurred in Novato, CA making a right turn from the Ignacio Blvd bridge over 101N to Nave Dr. after a rain the previous day. When the front of the car slid slightly, the skid control turned the wheels sharply to the left forcing the car into the lane to my left. Fortunately, there was no car in that lane or there would have been an accident. I was able to regain control but Lexus refuses to investigate this issue insisting it must be reproduced by a dealer for them to act. This is impossible as no dealer has facilities to do this. The 2nd incident occurred on a hill at the intersection of Willard & Parnassus in San Francisco on 3/14/14. I had made a U-Turn to enter a parking space on Willard and was facing downhill. When I put the car in reverse, it rapidly rolled forward which is not expected in an automatic. I submitted video evidence of this to Lexus and this problem was reproduced by Freeman Lexus in Santa Rosa which, however, has no way to fix the problem, and Lexus refuses to do so though this, too, could be a safety hazard. This 3rd incident occurred on 4/14/14 when, at Woodland Market in Ross, I put my car in reverse and the rear view camera did not come on. I put it back in park and then back into reverse and the camera still did not come on. I made a video of this and sent it to Lexus and went to Lexus of Marin to show them the problem. They would have to take the car but I could not give it to them and explained this would not occur again if the car was turned off and started again - which I showed them to be true. This also could be a hazard but Freeman Lexus cannot reproduce this and Lexus absolves itself of any responsibility. Lexus, in fact, tells me if the car works as designed based on what the dealer can find, they will not fix or investigate the issue even if safety is involved. This violates the Toyota DOJ agreement.

The Lexus RX is the most luxurious car Ive ever driven. Im always complimented about it and the interior is just stunning. And for 40,000 dollars it was definitely a steal and completely worth it. Driving it is smooth and the ride is quiet. The acceleration in 5 seconds took me by surprise. The Lexus RXs can typically hold 6 people. It would be suitable for a small family. If you have a bigger family, Lexus can still hook you up with the GS and the LX etc. I got it in a nice silver color and I always get the urge to wash it (to preserve its beauty). The seats are in great shape, and I find it so amazing that minimal additions and changes could transform it that great. You can customize the interior, exterior and wheels. Its like picking the toppings to add on your perfectly nice fro-yo - its not necessary, but its better - and then you eat it (drive it) and feel content afterwards.

I have a very critical problem! Im on oxygen 24 hours a day. I rent the Invacare Solar II portable oxygen machine because I can re-charge it in the car by plugging into the car cigarette lighter. I had a life threatening experience while on a trip to Connecticut. I had the Invacare plugged into the cigarette lighter and the end melted and couldnt be used at all. I was stuck on the highway with no oxygen. I have taken the car to the dealership several times and they keep changing the fuse but were not able to fix the problem. The Invacare Solar II is designed to be re-charged from the cigarette lighter.

I have a 2005 ES330 car that is certified pre-owned. It has defective back windows that wont go up or down. Its CD player is broken. Theres condensation in headlights. I have had the back windows repaired 3 times. On the 4th visit, they finally replaced the motors, which corrected the problem. I had wasted 3 trips to Lexus, time off from work and finally the issue is resolved. However, now the tint has come off of the back right window. It is apparent, the trouble with the windows being taken out and repaired 4 times has caused this. The CD player has been in for repair also, along with the windows. The CD player is broken, the cover wont open, and will not play. I have been informed by the Lexus Corp. that due to the car being out of warranty, they will not repair it. My argument is the car has been in the service department for the same repairs 3 times, which has never been property fixed. After reading these reviews, I dont think I will ever buy a Lexus again. They have become the Ford of the Japaneese.The dealership, Lexus of Tampa Bay, is a joke. The main headquarters for Lexus is a joke. They both refer me to the other one. I am done. No more Lexus cars. My dream car, that I am still paying for, wont allow me to listen to my CDs. I cant see out of the back right window, and I have been made to feel like I am the scum of the earth by Lexus. Why didnt you treat me this way when I was buying one? I just got two letters from Lexus of Tampa Bay asking me to trade mine in and get a newer one.No thanks, I got suckered by the hype the first time, are they kidding?What a Lousy Lexus Experience!

There is constant smell of gas in and around this 2008 Lexus IS250 in summer months. This has been an ongoing problem for two years now during the hot months.Also, the engine bogs down and has required complete top engine cleaning (Valves) done twice in less than 40,000 miles. Which when occurs, prevents vehicle from going over 25mph.

I have never had any problems with my Lexus. Aside from changing the tires, it has been a very reliable car. I have ALWAYS kept my car in my garage. About 2 years ago, the dash starting showing strange signs of razor-like slashes running throughout the dashboard. I had been going through many changes at that time, and did not bring it to the dealership when it first started occurring. Now, I have moved and the razor-like slashes have turned into the dash literally crumbling off!!!!! I brought my car to the dealership in Metairie, Louisiana and was told there that this was not considered a defect and it would cost me $2000 to repair. I called Lexus Corporate and spoke to a man named Ed on extension ** and he basically told me the same thing. Out of warranty, car too old, not a defect, sorry cant help you. I am so upset about this because I have always bragged about the fact that Lexus was the best car I have ever owned. I know people who have cars older than mine and dont have this problem. Has this happened to anyone out there? Were you able to get it fixed by Lexus? Help!!

2010 RX-350 headed to Florida on Vac. When we started using AC the floors got damp and to the point of soaked. After googling possible ideas the common issue was the AC Drain plug was clogged. Being a 2010 Lexus with 50,000 miles on it I would never expect this vehicle to have this issue. However here is a few things I did to try and save my vacation: First I removed front and rear Seats, completely took out the Carpet, dry out carpet and soaked insulation, opened drain plugs on the floor boards, drained as much water as possible, wiped the remaining moisture out with towel. After driving for a few min. I could see the water seeping in. It was a Sunday, I spotted a Pep boys open in Jax Beach. I ask them if they could unclog the AC Drain Hose under the Car (for them it was a typical experience). I didnt have a lift to do this myself. The mechanic was nice enough to blow air into the hose and drain out the Blockage (This is ok but it just blew the slug back into the AC Box.) so yes this was a success for 1 day and then the hose became clogged again. I went to Lexus on Atlantic Blvd Bromfords, they were explaining to me the number of charges I would be facing with Diagnostic fees and Labor and etc. all business, good for them, not what I wanted to hear from a Dealer that is all too well aware of their AC issues with Lexus. With Service of such you just walk away. I went to the next Dealer down the road, Toyota. The Service Manager was very helpful but still not able to help me out. He did explain a lot of options and understood my issue. So here I am on VAC with a 2010 Lexus that I will drive up on ramps and attempt to unclog the hose with weed whacker line as suggested. It could help or it may not. Looking forward to get back to New England where I may be able to get assistance from friendly Auto Dealers. Maybe I will be lucky, Next Lexus will need Flood Insurance and Weed Whacker Line.

Lexus has a smaller selection of models than many other luxury brands, but what they do have, how can you go wrong. I would recommend this brand over others, I find it safer, easier to drive, and worth every penny. Depending on the size you buy will determine the amount of people you can comfortably sit within the vehicle. Most models are at least four adults comfortably. I love the heated leather seats, makes winters much more bearable. And the sleek lines of the car make it look good and help with gas mileage, which is great by the way. State of art sound system and navigational system. I want an alarm and a LoJack, no problem, the dealer added it on. I wanted certain floor mats, back seat heaters, tinted windows on the sides along with window visors, I got everything I wanted.

The Lexus LE is a great car and handles great on the road and in all weather. I would highly recommend this car. The radio and sound is great. The outside of the car looks great with sharp lines while the inside is great with leather interior, CD player, air conditioning, and bucket seats. It also has good headlights, heated seats, interior lighting, and new tires. The passenger capacity is great. It can fit 2 in front and 3 in back with a lot of leg room.

I own a RX 330 which I take pride in servicing and has always relied on Lexus to do all my services even though they are twice as expensive. December 2013, I spent over $3000.00 in service charge of which included four new tires. I had a flat on the road that was not repairable. I called Lexus dealership in east Hartford, Connecticut. I was told that the new tires I had bought has no warranty. I asked why wasnt I told that at the time of purchase so I could at least make an informed decision to purchase or not. I got the runaround from customer service after holding on the phone for at least twenty five minutes. I was desperate so I asked about giving me a discount on another tire. They denied me that also. I ended up buying another tire from another vender in desperation. I pursued the matter and filed a complaint with Lexus headquarters who did not help the situation any but told me they are not in the tire business and there is nothing they can do for me. Mind you, this is only less than three months after purchasing four new tires. My plan was to purchase my next car from Lexus but with this experience, Infiniti or Acura is looking like a better choice. They so refuse to take responsibility for numerous customer complaints about headlights fogging up.

My car had a sunroof, full-leather interior, a 6-cd disc changer, v6 engine, power windows and automatic locks. I also enjoyed the ability to adjust my sunroof as I pleased or use the tilt option for a slight breeze. I greatly appreciated the cd changer given that I traveled between cities a lot. It gave me comfort to know I truly would enjoy my time on road. I didnt have the chance to upgrade my car much due to financial limitations. However, Lexus did offer many different upgrade and personalization options. There were upgrades for the seating as far as different colors of leather, and initial embroidery that add a personal touch. Even though the car seemed small, it could really hold its weight in passengers and seat them comfortably. At one point, I had eight people in a 4-door Lexus--6 kids and 2 adults! I hauled off my whole apartment with just this one car! I liked the size because it wasnt too big or too small and it was very easy to handle and control the vehicle. Overall Lexus truly holds up to their brand by creating reliable, luxurious and efficient cars. As a college student, I constantly traveled between cities and in just five years I put on over 200,000 miles. Im thankful to have had my Lexus by my side while pursuing my future!

Lexus has small, midsize, and large vehicles. It has hybrid options too. They are very high safety and overall appearance. They also have great customer service. The details on this vehicle are classic so if you purchase a used or new car, you will be satisfied. This company takes great pride in producing luxury vehicles. The buyer can upgrade to meet a variety of personalization such as rack or foot board on an SUV, a sunroof, tinted windows, seat warmers, and wheels. The RX 350 sits 5 people comfortably even if one person is tall. The back seats recline a little to add extra comfort on long trips. The driver has the ability to boost their seat for better visibility.

I love Lexus line of models, mainly the cars but would really like to see a sportier van or SUV option for us moms on the go, maybe have some options for electronic device storage for all the passengers. I would love to see a wine bottle storage compartment added in as an option when us adults want to go on a night camping trip too. Keep the luxury, keep the excellent quality but amp up the capacity and horsepower. The sleek lines on the exterior set it apart, but what I love most is how the inside fits so well. The features are very high end and the designers and developers obviously put a lot of work into how convenient everything would be to reach. The auto locking of the doors that can be customized by the driver is an amazing feature too, it keeps my children from trying to unlock or open the doors. I can set how long the interior lights stay on, change my exterior signal flash, the brightness of my dash lights, among many other amazing features. The passenger capacity is huge, luxurious and keeps the kids from annoying each other.

Driving a Lexus hybrid (RX 450h) I dont need an office. I can park the vehicle, fire up my internet hotspot on my phone, pull out my computer, and conduct business. The hybrid battery keeps me warm in winter and cool in summer. I average 30 miles/gallon and it has enough storage space for almost anything I need to haul.

I recently had the experience of being denied repairs of my Lexus (VIN 2T2BK1BA7AC015824). A known problem exists in the steering column of my particular model, a 2010-2011 Lexus RX350. So, this parts failing falls under the following: (1) a known problem by Lexus and (2) a very new car still under warranty. The only caveat to this situation is that I travel for work, and I spend some of my time in Minsk. I have a Lexus sedan here in the United States, and only just recently took the RX 350 to be my car in Minsk. There, I began to discover the steering noise issue. I understand that the standard procedure for Lexus would be to only cover warranty issues within the United States.I personally feel that this is a special case; I will have to have the vehicle repaired in Europe, so I am prepared to pay for the labor through a Lexus dealer, but I strongly feel that the $1700, plus part I had to order to replace an existing flaw in my Lexus, should not be paid by me. As mentioned, I purchased this Lexus in the United States, I still own another Lexus in the United States, and one day, I will return this Lexus to the United States. My request to have this part paid for has been denied. I find this very hard to believe. The trend with many large companies is a disregard towards customer service that will build brand loyalty. I did not think Lexus was one of these companies, and I am deeply disappointed.It has been my understanding that Lexus leads the industry in retaining the highest percentage of vehicle owners. Neal Oddes, director of product research at J.D. Power and Associates said that, By satisfying its customers on many different levels, Lexus consistently enjoys high-retention rates and “customer retention is extremely valuable in the auto industry because it costs manufacturers less to keep existing customers than to attract new ones, and strong retention fosters favorable word of mouth.Why now would Lexus want to risk its word of mouth reputation in my case? I have a friend who has been at war with GM over the poorest of customer relations efforts and vehicle issues; I personally found it comforting in owning a Lexus. I do not have to deal with such customer disregard, and would readily make this known. Now, I no longer have comfort in owning a Lexus. Where is the world class customer service that creates retention? Maybe you should all take a moment and read the following article on customer service. I understand that this issue is falling under what might be considered special circumstances; however, I had believed Lexus would treat me as a loyal customer, not as an invaluable statistic. This is all very unfortunate, and on principle alone, I am not going to stop pursuing a resolve to this situation. I know there has to be someone in the Lexus organization who cares enough to spend $1700 of Lexus money in order to preserve a reputation that has likely taken years and billions of dollars to build.A colleague of mine recently shared a negative experience he had with a large Canadian airline. He had purchased a ticket to return home last year for the Christmas holiday but was unable to do so because of medical reasons. It was his understanding that the value of the ticket would be honored for one year from the scheduled date of travel. However, the airlines policy was actually to credit the value of the ticket for one year from the purchase date. This information wasnt printed on his ticket, and when he contacted the airline, he spoke with four members of its customer service department, including a senior manager, and received four different explanations of the airlines policy and his possible remedies.During a time following the horrific events of September 2001, my colleague thought this airline, now more than ever (especially after requesting government relief due to lost revenue), would bend over backward to satisfy him, and keep him as a regular customer. Airlines were slashing fares as much as 50 percent to entice fearful passengers to once again take to the skies. He was utterly shocked and appalled. However, he experienced the lengths to which this airline went in the opposite direction.Each of the four representatives gave four greatly varied definitions of the airlines refund and rescheduling policy. Each apologized for his inconvenience yet repeatedly told him what they could not - and would not - do for him. In the short term, the immediate savings by the airline were $400, the value of the unused ticket. The net loss over the long term, however, will be much, much greater. Not only will he and his family never use this airline (they spend about $3,000 annually) they are so furious that theyve told many friends about this experience. Not surprisingly, everyone theyve told has been shocked and appalled, also, saying they, too, will never fly with this carrier in the future.Understanding that the customer is the source of a companys revenue, it logically follows that every customer must be made as happy as possible, especially so during an industry-wide crisis of historic magnitude. Seeing as its not the owner of a company that routinely interacts with customers, but rather the sales staff, operators, customer service representatives and et cetera have direct contact. It must be a clearly understood rule that the customer must always feel right.The customer has to be treated in a way that sets a company apart from competitors. If a company successfully merges this philosophy with a superior product or service, it can earn customer loyalty and in turn, become profitable. Case in point: Nordstrom. A Nordstrom customers experience provides a perfect counter to the aforementioned airlines woeful customer service practices. For years, the story has circulated about a man who had returned tires to a Nordstrom store, and it provides an excellent example of how to exercise a customer-first approach to business.The story is true. Nordstrom built a store in Alaska at a location that had previously included a tire store. A man, failing to realize the tire store no longer existed, brought car tires into Nordstrom, and asked for a refund. Despite the companys position as a clothier (seemingly everyone knows the only rubber Nordstroms sells is on the bottom of sneakers), the sales associate nonetheless issued some type of refund or store credit, thus satisfying the customer. When people talk about this story, many cant remember if it was a man or a woman, a young or old person, but they always remember that it was Nordstrom who put its customer first.Although this example is extreme, and I dont suggest that a company make a habit of issuing refunds, for merchandise it doesnt sell, the underlying principle stands: For long-term prosperity and patron loyalty, a customer must always feel right, even when shes wrong. Even if a company such as the airline in question doesnt want to adhere to this same level of customer service, or more likely, doesnt believe it can afford to, the only question I would ask its top brass is, Can you afford not to? Word of mouth is by far the single most important marketing vehicle a company can hope for. Think of what the word of the mouth may do for this airlines long-term outlook.Not only has the airline lost loyal customers and likely many more once this story spreads, but more importantly, the employees who initially offered the incorrect information to a loyal customer and then blamed the customer himself for acting on the information he received, are still employed. How much more inaccurate information these employees are going to disperse, and what will be the resulting net loss?Follow Nordstroms lead, not the woeful path cut by the airline. Before the next customer crisis arises at your company, I urge you to ask yourself the following questions, so you are prepared to handle the situation appropriately: How does your company resolve customer disputes, concerns, questions or problems? Do your people automatically go on the defensive, citing policies, procedures and counting warranty periods to the day? Is there a mission statement or customer policy in place that governs all aspects of customer service, including conflict resolution?You cant put the onus on your customers to get it right every time. Too many companies focus on the reasons why they cant help a customer, rather than offering solutions to help fix his problem. The reality is, problems will arise. The problems are not the challenge. The challenge is responding to these problems effectively; these responses help determine a companys ultimate success or failure.

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I purchased my car new in 2007. Its a white Lexus GS350. I cant justify buying a NEW car because Ive never had any trouble with my car and it purrs like a kitten, very quiet outside and inside. I do bring my car in for its regular maintenance check ups and oil change services. On top of the superior maintenance; each trip includes customer care services when I bring my car in for services. And, provides condiments, beverages, magazine/newspapers, TV and wifi services extraordinaire! The car itself has great pick up energy. I need to have this capability if Im heading onto a steady stream of traffic. Push the pedal to the metal and you will be impressed. Also, I receive lots of compliments about how smooth the car ride is. People are very complimentary providing positive comments about my car; ride, comfort, Looks like new comments. Even though my car is a pure white, I have on a few (almost unnoticeable) pinpoint chips from roadway sand, rocks, etc. You probably wouldnt notice it but I would. To me, this means the car has an excellent original paint job. LOVE MY LEXUS! Okay, my only complaint and its a big one for me, the front wheel hub caps ALWAYS turn a nasty dirty look 2 days after its been washed and dried. Drives me crazy!!! Am told that its normal and nothing can be done. Hmmm? Seems like with technology, there would be such a fairly easy solution. Lexus... need to work on this!!!

Lexus offers a wide range of cars. These include sedans, SUVs, and sports cars. There are sub categories within each type of vehicle that generally relate to the size of the car - for example in the SUV category the smallest is the NX, the middle is RX and the largest is GX. Each of these categories also may have sub categories that usually relate to trim level. The Lexus car brand has always stood for a high quality luxury vehicle. Typically each model will include almost all of the features that one would think are associated with a luxury car within the standard price. There are additional packages of specialized features that are grouped logically at more cost - for example a cold weather package would include heated seats, 4 wheel drive, etc. The Lexus RX is a 5 passenger vehicle - two bucket seats in the front and a bench seat with seating for three in the back. There is no third row in this car. Each model has upgrade options that are presented as packages so that you can personalize the options to your needs to a degree. You are forced to go with a package even if you do not want or need everything in that package. That is a drawback to me.

You can get the Lexus SUV with or with out a sunroof, leather seats, heated seats as well as a heated steering wheel. There are various other changeable features to choose from. My Lexus SUV had four doors and sun roof. The interior is leather at a great price! I love the sleek design that it has. It also offers a variety of colors. The passenger seating in the Lexus SUV can hold up to 7 people. The SUV is very roomy so all the passengers can sit comfortably and that is very important to my family. The appearance is beautiful and sleek. They have rear camera feature to make backing up easy as it would beep if you came too close to an object.

There is a wide variety available from Lexus, with each vehicle maintaining its dependable characteristics. There are sedan, SUV, mid-size, compact, and other models, so there is a wide selection with almost a guarantee to have at least a couple options that fit an individuals needs and wants in purchasing a car. The Lexus aesthetic features are that of a sleek body and exterior and distinct interior features like leather stitching. The vehicles have a smart key entry system, and many models have touchscreen controls and a navigation screen interface.There are tons of options available for upgrades and personalizations with Lexus. Upgrade options include performance-related ones like engine components and fuel systems, as well as aesthetic/personal interests like suspension systems and racing equipment. Passenger capacity for larger size sedans and SUV models are great. All models are comfortable for their individual capacities, and Lexus has a lot of models that can accommodate larger numbers of passengers while still allowing for cargo and extra things to haul in the vehicles.

Lexus GX460 is a great vehicle, a true SUV. The only negative is poor gas mileage coupled with a small gas tank; so many gas stops on long trips. Nevertheless, perfect size for four adults. Billed as a 7 passenger, not even close unless 3 of those are small children and you don’t have any luggage or bags of any size. With 4 adults you do have enough cargo room for 2 adults and 2-3 children.

My 2008 Lexus RX350 was towed to the dealer. Battery was dead. I am now told the fuses were burned out probably because the tow driver tried to start the battery. This makes no sense as the driver did the procedure correctly and no sparks came out of battery. They have my car since Wednesday 3/14. Today is Friday and no word when the car will be ready. Currently, the cost is approx $460.00. All I want to know is is this a common problem with all fuses blowing? My car has about 50,000 miles and less than 1 month ago. I had routine service at $300.00 at the same dealer (it was the 50,000 check up which was done at 47,000 miles).I dont want to make trouble but I want to be sure I am not being taken advantage of. I never heard of a car having burn out of fuses due to a bad battery. I repeat, I dont want to make trouble but I would like to know if I am being taken advantage of. Thank you.

My 2005 Lexus RX 330 also hairline cracks on dash. I have contacted Lexus Customer Service concerning defect in dash. Their response was vehicle is out of warranty. I have 110K miles and knew my vehicle was out of warranty. I thought since Lexus had acknowledge of the faulty dash would replace them since they are aware everyone is having the same problem. Im concerned the crack near my passenger airbag could cause possible eye injury if the airbag deployed and the debris from faulty dash exploded everywhere. Lexus should repair the faulty dash when they are aware everyone is having the same problem. I dont think Lexus is concerned about safety of their customers.

We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many phone calls from work while waiting for the paperwork to be completed. Finally, I signed the deal but did not have the chance to see the car (in spite of waiting for 3 1/2 hours.) My wife spent additional hour signing. When we came home and starting reading the fine print the payment was $385.00. Also, I did not like to color of the seats. We tried to return the car but the manager refused and told us to find a lawyer. Great!

We bought our 2000 Lexus RX300 brand new in Sept 2000. As Lexus was worried about the impending release of the Acura MDX, we got a few hundred dollars below-list price. Starting in 2009-2010 period, the windows began failing, i.e. the up/down switches no longer worked in the front windows. Then the door locks started failing. Now whenever I lock the car 1 of the 4 doors randomly does not lock and I must walk around the car manually locking all the doors. Note that this is WORSE than no door locks at all because unlocking the front door by key or by switch tends to unlock all the doors, meaning the car WASTES my time. We have had several incidences on a long trip where the window got stuck down and you have to drive home with the driver and/or passenger window open. Lexus wants $500/door to replace the $5 servo motor, because the doors are extremely poorly designed and literally take 4-5 hours to disassemble and reassemble each one!It was the final straw when the antenna motor failed and I had to remove 28+ nuts and bolts and disassemble the ENTIRE rear cargo area just to get the dang thing out! Lexus is so arrogant they think their $5 motors and $10 antennas never break, so the car is actually VERY POORLY put together and not easily maintainable. We never seek Lexus dealer service because they charge 2x what our local Asia car-mechanic costs, and they have junior techs! Beware!

After being involved in a very bad wreck in Jan 2018 in my 2014 Lexus ES 350 with 19,000 miles, I contacted Lexus Customer Service due to the driver seat not staying in sitting position on impact. I was lying down due to seat not holding up, It broke. I talked to Jessie asking for someone to look at the car. Asked for him to do this right away because the car was totaled.

When buying a Lexus, you may have a larger initial investment but you will have a high quality car that needs little maintenance. Personally, our Lexus purchase was the best we have ever made in our last 40 years of buying experiences. The comfort is excellent. The low maintenance saves you money. And a Lexus will give you many more miles of driving than the average vehicle.

The same thing happened to me once - I narrowly escaped having my fingers crushed while opening the trunk. I think it re-locks after a certain amount of time, (or maybe my husband re-pulled the opener from the front) but I was about to open the trunk and the latch pulled down again to automatically close. I was grateful I pulled my fingers out just in time and now Im very careful to check that I open the trunk right away. Im also having other issues with my 2003 LS430, like a burning oil smell coming from the engine. I am under 100,000 miles so Im disappointed that I may be looking at something big (and surely costly). I had extended warranties up until last year and each time I brought it in I paid average $2000 AFTER the warranty work. Very disappointed.

Why Scout GPS Link is only available on select 2018 model year (NX, RX...) with the Lexus Display Audio multimedia head unit? The reason why I ask this question is that the existing GPS is cumbersome to use comparing with Scout GPS Link. It should be very simple and easy to implement it with the existing system of Lexus as I am a software engineer with more than 30 years of experience. Please let me know if you need my help. This add-in will definitely benefit all of Lexus car users. Thank you.

There was a recall on my Lexus SUV. I was in the hospital when it came out and missed it. Shortly after expiration date I called Lexus and they told me to bring car to the dealer. The dealer found the problem and was happy to fix it. When they reached out for approval at corporate the dealer was told that Lexus would not approve. I wrote the CEO of Lexus USA explaining the problem and challenge due to medical issues. The CEO nor anyone ever had the courtesy to respond to my letter. The problem with the Lexus is only getting worse. This is not a company that cares about the customer.

Im dissatisfied by the lack of concern from Lexus for the issue Im having with a 6yr old vehicle. A Lexus dealership advised that my vehicle needs a new transmission and again the car is only 6yrs old. I spoke with a case manager who said there was nothing she could do about it. I asked to escalate the complaint and was told management had already made the decision. I asked to speak to someone in management and was told management doesnt speak to customers. What horrible customer service from Lexus if this is indeed true. I will never purchase another Lexus and cant wait to get rid of this car. I will also make sure those close to me do not have to deal with the same amount of frustration and advised them to not waste their money on a Lexus because they dont care about their customers. Former Lexus Driver.

I have Lexus ES350. I left the car in the lot for 3 months came back. Check engine and vsc lights are on, and dealer says that the engine need to be replaced, do not know what to do at this point.

I bought Lexus RX 2017 with dent protection and Internal material protection $600 for each. Total $1200 for 7 years. But when it came to a problem. They always find a reasons to deny their service. First claim is the leather wrinkle. They asked for picture of the wrinkle. They claimed it is bubble which is not covered in the policy. Second claim is minor scratch on bumper happened when we move stuff in and out of the trunk, they claimed this is not a dent on metal. So they refused the service again. When we bought the car at Lexus dealer of Cerritos, CA, the salesman said most of internal and external damages are covered.

Im very disappointed on how Lexus is handling the recall on my NX 300 2019. I felt that no one in either dealership or Customer Service are willing to assist us. Currently they only providing a $35 a day rental car to replace my NX 300 until Lexus figure out the problem and find the resolutions. First Lexus should have not sold any cars that are not quality controlled and tested. Currently I have to settle to drive a Ford while paying for a Lexus car; this does not make any sense at all. The least Lexus can do is to provide us with another Lexus car that are safe to drive.

Very happy with car in general. I have had specific problems with the occupant window motors. The front occupant window stopped working shortly after the warranty expired. I was upset but paid the bill. Now, Im at over 140,000 and both back windows and you guessed it the occupant right front window are all no longer working. I went to Lexus to check on recalls but nothing there. They say there are no problems, no recalls. Sounds like a safety issue to me. If I was ever in an accident I dont think the occupants could get out of the car. Ive owned a number of new cars over the last 40 years and have never owned, seen or heard of a car with so many window issues. Not good for Lexus or Toyota.

I am writing this review to express my disappointment with The Lexus Brand. I originally leased an IS 250 2008 with 15,000 miles. Within 7 months, the dashboard light up with check engine and stabilization signal blinking. Took my car back to dealer and was told they (dealer) would replace the entire pistons. Since that time Ive had three more incidents of rough idle, stalling, check engine and stabilization signal blinking. The response from the dealer was to perform top engine clean and carbonization. The final straw for me was my wife and traveling on the highway when my car started to vibrate, accelerating difficulties, and completely shutting down.

You know I am a person who never misses a payment. Leased a vehicle and PAID the 2,000 to protect the car from flying stones. I didnt have to do that but rumor was if you lease they will ding you in the end for anything upon turning in vehicle. Paid for the extra mileage and then turned in early in West Palm Beach by 30 days under mileage because I was moving to Michigan. Sent my my 395.00 fee (what-ever in lease contract) BUT THEN SAW A FEE ADDED OF $150.00.Can you guess why they added $150.00 - never guess in a million years. REMOVAL OF A BUMPER STICKER. YEP, $150.00 because they didnt say hey you might want to remove that sticker - the finance guy who looks over the vehicle is a real **. Nope just turned over keys - thank you very much and then one month later sent me a bill that I called on to figure out $150.00 for what? Did you have a 26.2 sticker on your car? Yes. Well thats what the charge is for - removal ARE YOU GUYS SERIOUS!Wrote to the higher ups - called the people who I leased the vehicle from and no one cared and no one returned phone calls. Then had the balls to send to a collection agency. Protection plan $2,000 - one month early - under mileage that I paid for upfront! Perfect condition. So you know what screw you Lexus. I paid the $150.00 and I will tell my friends and then they will tell theirs and so on and so on about how unfair you guys were to a client. So maybe you wont post on your precious Lexus Facebook page without your people reviewing but I can post here and I can tell the world! Maybe thats my satisfaction and of course never ever lease/buy a Lexus.

Needed a car that could fit myself and a family, as well as that familys belongings. Lexus was good enough for that. We can go on road trips no problem. The car was good for my usage since I drive kids around and needed a roomier car for store trips and baby seats. The car itself drives with decent mileage too. It isnt the best looker on the market but its decent enough that it wont get you strange looks or people calling you names at least. There were a few customization options when I bought it, such as extra cup holders and auto locking. It was before you could install built in GPSes or other fancy things.

I have a 2007 RX350 with 50,000 Km on it. I noticed oil drops on the garage floor. Dealership cleaned underneath the car and when I took it back for them to check where the leak was coming from, they said it was the timing chain cover; the whole engine must come down and the cost would be around CDN$2,500. If I do not have it fixed, can I just top up the engine oil or would there be other consequences?

The Lexus has some very good features that many people will enjoy. The appearance looks super good and neat. Plenty of family and friends love the appearance of the car. Theres not much else that needs to be done with this brand because its good just how it is. This car is perfect the way that it already is and the upgrades of this car compared to others are amazing. It has many different thing that other cars do not have and its really wonderful how nice this car actually is. Also, the amount of people you can fit in this car is normally like any other car. Overall it was a win and I love this car! I would suggest this to anyone who likes luxury cars because this is how this car is. :)

Incredibly my Lexus GX 470 has the paint peeling off the roof (Already peeled off the hood, which they agreed to fix) and now Lexus Corporate refuses to pay to have the roof repainted. This is not a CHEAP VEHICLE and one that you would expect this from. I am driving around with grey headliner exposed in 2 big areas of the roof and top of windshield- what an advertisement for Lexus to show everyone how bad Lexus Vehicle paint jobs are. So incredibly dissatisfied with Lexus Corporate refusing to make good on a problem that never should happen with a SUV they make. Will NEVER PURCHASE ANOTHER LEXUS!!!

Lexus offers sedans and sport utility vehicles. They are reliable performance vehicles. They have good service and sales, plus fairly honest technical support. Car has modern amenities, and variety of colors options. Lexus offers gasoline, hybrid and electric and fuel cell engine options. The cars are roomy, with safety features standard, and interior fabric choices. There are several options and modifying factors allow customization like power steering, seatings, mirrors. Programmable features voice recognition. Map and entertainment system good. Plus there is a large passenger capacity. Passengers are as comfortable in seating as driver. Temp control regional, there is a wide access to entertainment features, and there are power seats and windows.

I have a 2010 ultra premium Lexus 350 that has been causing me and my wife stress! Dont buy this vehicle. It is a lemon. There were winding noises in the steering column in the first year that were occurring intermittently. Lexus wont service you until they hear the noise or ** hits the fan. So, telling me that Im imagining things, a few days later at a stop sign, I hear a loud winding sound growing louder and louder under the car, like the car was going to explode and then crack! No noise, but what the hell happened. I told Lexus about what happened and they said that they fixed the problem with a new drive shaft and some other repairs. So I believed problem solved. No Way! Since that repair I have been to two Lexus dealerships and servicing that winding noise so much that I have lost count. Just the other day, my wife and her friends were going to the movies, when they all heard a grinding noise from the steering column than a cracking sound. The noise went away and back to the dealership again. But before going back to the dealership, I called Lexus Canada to file an official complaint because I have had enough and the fact that my 5-year-old son who rides in the vehicle is also recovering from cancer and his safety is at stake. When you drive a vehicle that the steering column makes winding, grinding and cracking noises, enough is enough! The car is at 57000 kilometers right now and enduring this for almost 40000 is the most stressful driving experience since my 2000 Jaguar S-type.They just told me that their is no official similar complaint in North America, but before that, the people working there shared with me that the company knows but has not made anything official because they need some more time. Now that I made the official complaint, they know nothing and say there is nothing wrong with the car? Are they ** crazy! Im ready to stand in front of the dealership with a lemon the size of the car and ** it. Not only are they lying to my face but they dont mind putting my family in harms way until the marketing department and engineers find a cost effective way out. Its sad how the dealers service people. All suffered memory loss at the same time I wanted a solution or the problem fixed. They say everything is okay in USA/CANADA. I guess just like the Fukushima nuclear power plant in Japan. Great job, Lexus! You have unbeatable customer care with a ** product.

We took the car to the local dealership in January, August and October asking for them to identify and repair the brake issue. Each time, the dealership told us that they could not find any problems with our brakes without even trying some random things to see if this would fix the issues. Lexus Corporate sent out an inspector to exam our car, but couldnt find anything. Lexus will not help us.On Sunday, November 17th, we were driving back in heavy traffic. The traffic came to a quick stop and my husband again had the same brake issue. Fortunately, he was able to swerve to the shoulder to miss the car in front of him. We are beyond frustrated, as the next time the result could be an accident resulting in an injury or worse. The dealer told us we have exhausted our options with them. Now we have a vehicle which is very scary to drive – especially in heavy traffic or anytime there could be an unforeseen quick stop. We have a very unsafe vehicle that Lexus has turned us away saying they have no more options. However, they didnt even try blowing out the brake lines, adjusting the brakes, reprogramming the ABS - nothing. At this point, I would never buy another Lexus. Good luck if you have any issues.

My wife and I have a Lexus 430. The trunk lid has an electric power latch which automatically operates to pull the lid down tight when the lid is closed. On 9/30/13, I pulled the switch that opens the trunk in order to allow my wife to take out groceries that were inside the trunk. As my wife was in the course of lifting the trunk lid with her fingers, the latch unexpectedly and without warning activated to close the lid on her fingers with such crushing force that her finger bone was fractured, and her fingernail was pulled out. My wife has been suffering excruciating pain since the mishap! The Lexus owners manual does not give any warning or advice about how to open or close the trunk lid. If Lexus had warned of the danger of the power latch coming down while one was attempting to raise the lid, my wife would never have opened the trunk lid with her fingers!

I am the original owner of a 2008 GS350. I bought a Lexus because they had a reputation for high reliability. My car certainly has not lived up to that reputation. I have had tons of little problems but with only 62,000 miles on my car the engine blew up while on the freeway and 12 miles from any service. I had a headlight that wasnt working and it cost me $2200 to repair it because my ballast was faulty and they require you to replace the whole light assembly (lenses, plastic parts, etc.). What an insane expense and an environmental disaster. Lexus Customer Satisfaction (lack of satisfaction?) basically did nothing to compensate me or fix the problem. I will NEVER buy another Lexus. I highly recommend that you also stay away from any Lexus. They are certainly not the company they used to be.

Side view mirrors are a safety hazard. They are oversized and too high. Cant see the road when making a turn. You have to move higher over the mirrors to see where you are going. Very frustrating when getting ready to make a turn at an intersection where I cant see where Im going because the oversized mirrors are blocking my view of the road.

We leased a new 2018 NX300 at the beginning of April 2018 in Kingston Ontario Canada this year and in August while driving to town my wife hit a deer taking out the grill and camera, etc. It is now November and its still not fixed. The reason: parts on backorder. How can a brand new vehicle have parts on backorder? First a fog light, then an electronic component for the lane departure. The list goes on. Four months to repair a vehicle due to parts on backorder.The local dealer wont answer my emails, wont answer my phone calls all because Im getting upset with how this is handled and the length of time it takes. Not to mention Im paying a lease on a vehicle we cant access. We made the mistake of leasing two Lexus vehicles but I promise this will be rectified when the lease concludes. ILL NEVER LEASE ANOTHER LEXUS ANYTHING.

In July of 2011, we bought a new RX 350 at Lexus of Chandler. Recently, we have noticed the paint on the front of the hood is pitted. There is no damage to any other area at the front of the car. The dealer said it was from dust storms, and there was nothing they could do. They also said that they could show us cars on their lot that have similar damage. Thats a nice thing for a potential buyer to see. We traded in a 2002 Pathfinder with no paint problems. We still have a 2004 Infiniti with no damage. Yes, we live in the desert, but why would a new car sustain paint damage, when other, older cars do not? I question the quality of a Lexus paint job.

I have a 2008 Lexus Rx350 with a cracked and melted dashboard and Lexus refuses to help in any way even though thousands of cars had this same issue. Lexus is substandard and their customer service is below par. I do not recommend anyone to buy a Lexus. You will be sorry because they do not stand behind their vehicles. I was never notified about this dashboard issue so by them saying I didnt react in time is a stupid reason not to help with a product they they know... has been an issue all along.

2007 Lexus RX350 - I had to replace rack and pinion steering column due to a leak at 74k miles. I had to replace 2 coils in 2 of the cylinders, one at 62K and 77K miles. In a year, I have had to put over $2,200 in this supposedly reliable car. The car has lots of road noise. I was thinking it was the tires, but recently drove a 2013 loaner with new tires and the road noise is as bad as in my 2007. Im questioning whether or not it is really the tires at all. I looked at 3 Toyota SUVs and they all had awful road noise and thought that stepping up would be different. I cant wait to get rid of this car and will never get a Toyota or Lexus again. I do not know how this car gets the number 1 luxury mid-SUV ratings.

In March 2016 I had a blowout on my way to Florida with my 2010 Lexus. A near tragedy since I had to pull off onto a very narrow shoulder of the road with semis passing at 70 miles per hours. Two months later my tire dealer told me two my tires Bridgestone Turanza with less than 20,000 were in need of replacement. When I purchased this certified pre-owned Lexus from Lexus of Englewood NJ, I was informed that all 5 tires were new. In 35 years I have not had tires that have worn out in less than 35-40,000 miles.As a result I contacted the manager of pre-owned sales at Lexus of Englewood and told him I did not believe the tires had been replaced at the time of my purchase of the vehicle. He promised to look into the matter and get back to me. That was in May 2016. I have heard nothing. I next wrote to Lexus Customer Service with the same complaint in June 2016 but have heard nothing from them. Finally, I wrote to Jeff Bracken, Group Vice President and General Manager of the Lexus Division, with the same complaint and requested the courtesy of a reply. That was in late June and I have received no response.

What a pleasure & a delight to drive this car! Just completed a car trip from Prescott to Tucson and back. The safety equipment is fantastic! There is a learning curve, but it’s worth it. This car was worth every penny! Very solid & secure! Fun to drive AND it really moves!!!

Purchased a 2012 CT200h in July 2016. The car was advertised as certified but ended up not being certified due to the airbag recall. Bought the car due to my previous experience with Toyota/Lexus being highly reliable car and it also only had 31k miles. Soon after driving off the lot noticed a clicking noise every time you brake. Figured it was a cv axle noise so waited until the first service to address(car also had drivetrain warranty remaining). Took the car in for the 35k service and dealer diagnosed the noise as a failing brake actuator and recommended replacing it for $3450.The dealer and I opened a case with Lexus customer service. After 2 weeks I get a call saying they do not fix noise issues under warranty. Even if my car was certified they still would not fix it. Went to talk to dealer next day and the service manager told me his CT200h makes the same noise and it doesnt bother him. Dealer also told me I should have bought an extended warranty (Right after telling me even the warranty doesnt cover it!?!?!?!). Escalated the Case with Lexus and received a callback saying nothing has failed so I just need to deal with the noise.After this experience Id recommend to stay away from Lexus. Once you drive off the lot it doesnt matter if you have a used or new car they do not care if you are satisfied with the product or not. Considered trading in my CT200h for a brand new one, but that wouldnt help my issue because they told me even if it was brand new and the brake actuator made the same loud clicking noise every time I touch the brake pedal it wouldnt be covered or fixed. So Ill look at other brand cars to spend 40K on.

I bought a new brand Lexus IS 350 one month ago. Now with only 600 miles driven, the car brake pads are not working. Lexus warranty also does not cover brake pads because they know that their brake pads quality is more than **. If I have to change its brake pads in every 600 miles then I have to change my brake pads 100 times until mileage of 6000 miles. Every time I will spend $300 to buy new pads so only pads will cost me $30,000. United States should consider businessing with Japan who sell Chinese products.

My Lexus RX350 is 5 years old and has been perfect. No reliability issues and unsettling surprises. Ride is rock solid, very comfortable, and restful after a very long drive.

Have owned several Lexus models very reliable All models. Only problem on 2013 Rx 350 has been front parking sensor will not go off. Otherwise just brakes and tires have been replaced. Sorry but the above is all I can say about Lexus SUV.

Probably this was my worst decision to buy a pre-owned 2014 Lexus IS 250 AWD back in 2016. I was certainly duped by looking at those J.D. Power ratings of dependability and reliability. Bought a pre-owned Lexus dealer certified 2014 IS 250 AWD and vehicle is in a very good in condition until a couple of days ago where AC was blowing hot air when I was doing a long trip with my family along with my newborn four and a half month old. The AC was working fine till we reach the destination and on our way back is where the AC did not work and we had to drive back home 140 miles under 95 degrees hot day with a four and a half month baby. I had shared my experience with my colleagues and they say I shouldve bought an extended warranty. Damn! Why in the world should I buy an extended warranty when I am paying so much for a car which is branded as reliable and dependable? This is nuts. So, I took my vehicle to the local Toyota dealer (obvious that the Lexus dealer is going to rip me off with their charges and that is totally fine because its LEXUS) and it costs me $700 to fix a sensor and redo the whole AC to be up and working. Very dissatisfied with Lexus and did not expected this kind of issue when the vehicle is still under 100,000 miles. Definitely, moving to a different brand in a very short time.

You can always spot a Lexus. Theyre sleek, stylish, fully luxurious and theyre desired. It has modern features, has a streamlined body and its very beautiful. There are so many options, too. Sedans, SUVs, convertibles, they literally have everything you could want. You can get leather seats, custom colors and custom paint jobs if you desire. You can also get fuel economy features, and some awesome entertainment options if youre into that. Bluetooth equipped so you can connect your mobile device for hands-free operation. In addition, you can have as many as five or six passengers depending on the model. If you need more capacity, there are SUV options to suit your needs. A full sized sedan also has ample seating and youre never going to feel claustrophobic. If youre looking for affordable luxury, Lexus is the right choice.

I have a 2004 Lexus IS300 with interior in near mint condition. Years ago I started experiencing a problem with the dashboard. It was sticky and wiping it down stripped away the paint. I contacted Lexus customer service and they scheduled me an appointment with my local dealer (Tri-County Lexus of little falls New Jersey) for an inspection. The dealer took pictures and sent them to corporate. A week later I contacted Lexus customer service and to my surprise they refused to fix the problem. I argued with them and they offered me a $250.00 credit for the inconvenience. Till this day I have yet to use the credit. A year ago I contact my local dealer for a quote on my dashboard and they advised me to wait. They said that Lexus/Toyota is aware of the problem and they will be sending out recall notices. I waited but never got a notice. Later I realized that a recall was issued for the melting dash but it did not include the IS300. I recently contacted my local dealer again for a quote. I asked them what they recommend I do, either I have my dash pulled out and repainted or I buy a new dash. The service advisor did not recommend I have the dash repainted, saying that the paint will eventually come off - that Im better off buying a new dash. I asked What if I buy a new dash and I run into the same problem Im having now? He did not have a answer for me. Hes said that he will call me back. Till this day I have yet to receive a callback. Ive called several times and every time I call Im told that I will get a callback. I am very disappointed with Lexus/Toyota. I am unsatisfied with the service they provided. I feel that all of this could have been avoided if Lexus/Toyota had just included the IS300 in the recall. This experience will definitely influence my business with Lexus/Toyota in the future.

This car (Lexus ES 330) is very good now and has served me well. I have had it new since 2004 and still running like a champ. I have liked this car from the beginning and still do. Its design is not too over the top and theres not a lot of extra bells and whistles. Just enough of a design to keep it simple yet it works. I dont need all the extras, I just need basic transportation and most of all safety is the biggest plus in any car. I believe in safety first and foremost. This car being 12 years old still has some of the goodies. It has the sun/moonroof, lots of airbags and antenna in the window vs. actual antenna that you see on cars. Its a 5 passenger car and has great sound from the stereo and many speakers too. It also has leather seats heated for your comfort, dual thermostat for the heater or air conditioner and lots of trunk space you can open from the inside of the car.

Overall, our Lexus has performed very well. But, I do have a few minor complaints. First, the paint on the Lexus is very soft and chips easily. The dealer told me that was because of EPA paint requirements. Funny, my Ford which has more abusive use than the Lexus doesnt have paint chipping. I found out too late that there is a clear coat they could have installed over the front to protect the paint. But then, why should I have to pay extra to keep their paint from chipping. Second, very early on, I noticed a minor clicking sound in the engine. Sounded like a lifter on an older car, but only when its cold. I took it in and they kept it overnight but couldnt hear it. Over the years, its become quite a bit louder and when the engine is cold it sounds like a diesel. I just turned over 100,000 miles on the car and other than brakes and tires, its been painless.

I have a Lexus 350 bought in 2013. I love it!!! However, I think there is a potential danger in one of the features of placement of knobs!!! The ignition round button to the right of the steering wheel and the knob for the radio are too close together and I have twice now pushed the radio button thinking I had turned the ignition off!!!!!!! There was extraneous noises from a lawn mower and I just went inside and left the car running. I was shocked when I came out an hour later and found the car running. I believe the two buttons, probably the ignition button should be placed in another area higher, lower or someplace away from the radio button. Now I realize if I had locked the car it might have sounded an alarm, but not sure. Sometimes it is not necessary for me to lock my car and I just push the button and go inside. I am now very nervous and feel stressed about pushing the wrong button and always going out to re check. Would appreciate your feedback on this for what I think is a design problem and could cause a dangerous situation. Thank you so much. This note.

Nice, dependable, smooth. Most of the cars are somewhat large 4 door cars which is good for families especially if you have car seats to deal with. Wasnt bad for a 1st car and if you like full sized Sedan body cars Lexus is a good brand to go with. Lexus cars tend to be large kind of luxury looking cars even if you get one of the cheaper costing ones. They can feel like youre driving a tank that has electric windows you can roll down. The Sedan body Lexus cars can legally fit 5 people usually, but it is possible to squeeze more people in.

I own a 2005 Lexus RX300 SUV with 109,000 miles. In early 2013 I began to notice a crack on the passenger side front dashboard. I took it to the dealer and their solution was for me to replace the front dashboard. Total estimated cost - $1,800. The crack follows the line of the passenger side airbag. When you buy a luxury car you expect the interior to last longer than 8 years. The car is parked in a garage. I think the defect is associated with the way the airbag was installed and I further believe Toyota knows this. Beyond the appearance issue I wonder if the airbag is defective?

First of all, this is my first ever negative review for any company. Unfortunately, based-on what has just happened to us, I felt an obligation to at least warn others. Lexus doesn’t stand by their brand, and ultimately won’t take care of loyal customers even when your car is still somewhat in warranty. We’ve owned two other Lexuses over the past 15 years and have proclaimed we would only buy Lexus going forward for life. Our 2014 RX350 (purchased in 2015 at 28k miles) had a 100k mile warranty or Sept. 2020 expiration. We are just under 130,000 miles on the vehicle and our engine is completely gone (just 6-year old car).We spent over $300 for the diagnostic test alone at the dealership at the request of the manufacturer to validate the assessment of a trusted third party repair shop who told us that the engine was shot and would need to be replaced costing $10K. The Lexus dealership provided an estimate over $6K to fix an engine with the disclaimer that more parts may be needed after tearing it down (assuming the cost is going to be much more). This is not even a new engine replacement. All regular maintenance has been done faithfully at an independent and reputable auto service business.Lexus manufacturer has completely refused to help in any way even though a representative at the dealership says they never see this happen in these models. Our car is unfortunately not worth more than $13,000 and the cost of repairs simply don’t make sense. Lexus doesn’t stand behind its product and have definitely tarnished it’s reputation as a brand. We would have probably spent at least $300k more in our lifetime on Lexus vehicles and passed down the current vehicle to our daughter because of their perceived reliability and quality. This is not the case!!!!They washed it all away for simply not replacing our engine this once or even helping in some way (they didn’t even reimburse us for the diagnostic test they requested to consider the issue). Lexus should be ashamed, and I hope this review helps someone else avoid this situation in the future. Lexus, don’t brag about your product reliability, customer service, and commitment to customers satisfaction. Going forward we will chose to do business with a company with more integrity and honesty.

Lexus needs a few more models as to distinguish itself from other luxury brands. Right now, Lexus has a staple of sedans and coupes for a sporty type of brand. I am not impressed with their SUV and perhaps they need a different type of crossover. I found too that Lexus did not offer as many upgrades as I had hoped to find from a luxury car company. I felt limited by the options available. Otherwise, Lexus has a very Alex and modern look which is supported by modern in-car features. Lexus does a good job of incorporate a more modern feel into a luxury car. The car also fits about 4 comfortably which is more than enough for me. I think it very average in that respect.

I have a Lexus GS460 2011 and been using for more than three years now, and recently my ABS broke down. We bought new one for 4,000 dollars. After replacing it, unfortunately, the same problem occur. That means I have to buy again new one for another 4,000 dollars. Company should make it cheaper because the cause of the problem is from the manufacturer side. I am thinking of buying another car before the incident happened but now I have doubts and confusion to buy or not because Im scared to take risk the same issues might occur.

Ive been a Lexus owner for many years but recently got a shock on the service charge.. Very high compared to previous services. On examination, most things listed were checked and the supposed listing of balanced all wheels Im told by insider staff did not take place, as did a number of other things. Its likely less than 2 hours was spent on the service but they charged the full service fee. On top of that there is an unexplained miscellaneous charge. I doubt many of the things listed took more than a min or 2 and the labour charge is inflated. I suspect these costs are deliberately inflated motivated by greed, personal bonuses etc and it seems to me that Lexus has changed its approach from providing clear and reasonable service to customers to one of ripping them off and not caring at all.Owners should be told in advance of the basic cost of a service and not be surprised by large charges, and clearer explanations should be given. This is the norm for any service e.g. visiting the Dr or any other professional or trade services. There seems to be an attitude at Lexus that its a prestige car, therefore customers should pay more. Some friends and colleagues also with Lexus cars have found the same.. ie increase in charges without notice and the lack of pre service consultation. Lexus used to have my loyalty and trust.. No more..

The Lexus vehicles look very professional and you can tell they were made the highest quality materials in the market. The advanced technology features are a big plus that this brand comes with. Theres the ones made for families and ones made per individual use of a specific person to use. Depending on your lifestyle, the brand offers what consumers would need the most. It does not provide a lot of passenger capacity but it makes up that with other features that the brand offers in its vehicles overall. I would not advise big families to choose this brand but it is still good. Im also basically satisfied with the amount of personalization allowed for this brand of vehicle. Just about anything you can imagine changing, this brand allows it to happen easily.

In Honolulu Hawaii - Driving one weekend, my Lexus RC350 just dies on the street. Nothing works and finally I give up and tow my car to Lexus. On Monday I call Lexus and talk to the service manager Bryan. He informs me that when the car got towed they couldnt start but as of this morning, car starts fine and they cant identify what the problem was. He informs me that the technician will run tests to find out what happened and get back to me. I wait a week and nobody calls me. I call Lexus back and was told Bryan was out for lunch and that he will call me back. No call back that day. Meanwhile, I am not even offered a loaner and taking Taxi to and from work on my own expense. I call back Lexus and ask for loaner and told theres none available. I end up complaining and miraculously they get a test model that I can use. Basic IS model which is not the same level as what Im paying for but I didnt complain as I thought it was for a short time. However, if theres a test model car they can offer as a loaner, shouldnt I have been offered this from Day 1 instead of after few calls? Anyway, I get my loaner and feel better that at least now I have a way of transportation. Another Week goes by while I wait patiently and dont hear back so AGAIN call Lexus. At this point Im told that they still cant identify the problem and running more tests. I told the manager that I understand the situation but would appreciate some type of communication back as they make progress. Of course on phone Im given the yes absolutely. I had a business trip so end up not being bothered for 10 days and get back to Hawaii. Meanwhile I had my phone but never did get a call back. Another several days go by without a call which now my car has been in the shop for a month. Cant get in touch with Bryan and the receptionist tells me she will take message so I explain to her the situation and tell her that I just need someone to keep me updated. Nobody calls me back. By now, its nearly 6 weeks and I am just astonished at the bad customer service. I end up calling Lexus and explaining the entire situation to the receptionist and asking for the GM. I didnt get a call back from GM but the Asst GM calls me and finally some light at the end of the tunnel. He tells me that he wants to help and was apologetic. He tells me that technician needs to run more tests. I end up telling him that I want to get out of the lease so I can be done with and move on. Once I mention terminating my lease, GM ends up calling me few days later and tells me that I only have several months left so he wont release me from my lease. He offers me one month lease waiver as compensation. Finally after 2 months, I get a callback and told my car is fixed. I go to Lexus excited to finally put this long 2 month battle to an end and the cashier tells me I owe almost $900. I tell him that its covered in the lease/warranty and theres no way Im paying for it. With attitude, he tells me well you can talk to the service manager. Bryan who never returned my calls comes and tells me that its their mistake. At this point, I am just disgusted with their communication process and tell him to ask the GM to call me back. No return call for several days so I call back and speak to another manager and he tells me that the GM had family emergency and is not in the office. Finally after another several days, GM calls me back. I explain the situation again with being told to pay and the cashier attitude and now demanded that I dont pay for 2 months which he tells me he cant do because I was given a loaner. Im only asking for 2 months to be waived as I didnt get the car Im paying for and to be compensated for all the time I wasted plus the frustration I had to put up with. I have 2 Lexus at the moment and there will be no more Lexus for me the way its going.

I like the make, the model and the color of the vehicle. Plus I love to drive and do so often, from every day going to work to vacations that we take as often as we can when we want to and need to. I like the add-ons that I received when I bought the car plus all the aftermarket things that I put on and in my car after I bought it. I like my car and would buy it again and again.

All cars have problems, but before you purchase take a look at some of the issues in the BMW section... Valve guide seals ($4k), evaporator cores ($3k), coolant leaks, multiple window regulators, transmission issues, a/c issues, water pump issues, electrical issues and even engine bolts that break off! The list goes on and on. Just do a Google search. And these are with BMWs with 50,000 and 60,000 miles. I hope that my story will convince people to do their research and at least consider the Lexus brand.I bought my Lexus GS400 in 1999, and now at 16 years old and with 215,000 miles in my opinion it is one of the most reliable vehicles ever built. If you do some research, the 1UZ-FE V8 engine produced by Toyota in the late 90s (and used in the GS, LS, Tundra, LX, etc.) is one of the most bulletproof engines ever made. It will pretty much run forever. There are vehicles with this engine on the road today with 300,000, 400,000 even 500,000 miles and more. Even though it has evolved somewhat, it is still pretty much the same V8 motor used in Lexus vehicles today. That should tell you something.Now to my vehicle. In the first 5 years of ownership, I didnt have a single problem with my car. Not one. I replaced a battery, but that is something you would do with any car. In the 6th year, the throttle body assembly needed repair, but not a big deal. In the 10th year my starter contacts went bad (they go bad in all cars) and my alternator went out (again, expected for a 10 year old car!). Other than that its pretty much been regular maintenance: oil changes, tires, brakes. In 16 years I have never changed the spark plugs!! They are original. Ive driven up and down the east coast and this car has never left me stranded.Again, do your research and choose wisely. Today, KBB values my car at about $5-6k (it was $46k originally) but it doesnt matter because if someone wanted to purchase it today I would say its not for sale. I am keeping this one. Im sure Ill purchase a 2nd vehicle one day for fun - maybe a convertible - and guess what brand that will be? A Lexus of course! Even then Im not trading in my GS400 - this car is staying in my garage.

The IS 250 is a great ride that drives well making even those who dont love driving enjoy it. I love the way this car corners. We test drove the gs and es models as well, but they really felt too sedan for me. The SUV model rs was a disappointment altogether. The SUV has a nice passenger capacity. We however were looking for a sportier vehicle that still had room for a family of four. The IS model has just that. However, our two teens dont feel there is enough legroom in the back for them. But Im in love with my car. The smallest interior details really set this luxury line apart from others. The wood used is gorgeous and held up well. These details really add to the cars comfort. I also like the upgrade rims. They are stunning and add just the right amount of bling and luxe to the car. Other upgrades include navigation which we passed on.

I purchased a used 2008 LS460L from a Lexus dealer in Westminister, CA on 1/19/2015 - it had 90,067 miles. I have driven a 1999 LS400 with 82,000 mi that now has 225,000 mi. It has been the best car I have ever owned and never had a major expense. In fact all I have done since 2001 is put a starter in it at 151,000 mi. A broken trans. mount ($275), a rack and pinion, a cereal cable I broke, and an interior brake light bulb, 2 timing belts and two sets of iridium spark plugs - and the usual brakes, rotors and Mobil1, etc. I have never taken it to a Lexus dealer to get Charbucks and Bagels! I expected the same or better from an LS460L 15 yrs. newer ! Boy was I ever wrong.Now I have to replace both upper and lower front control arms or bushings The dealer wants $585 for ea. control arms or you can order after mkt. on EBAY, (i.e: two control arms for $189, which I did and they were put in at a shop for $180). The dealer quoted on 2/1/2013 - was $1875.81 parts plus $585 labor = $1460.81 + tax. It cost me with overnight postage from NY to Apple Valley, CA - UPS $115, parts $189, labor $180 = $393 TOTAL. The labor took two hrs. and $89 for another alignment. I still need the rear control arms put in as it is not in specs. Still!I just took the car on a road trip 3000 miles and had no problems. However the rear control arms still need to be replaced and the bushings are available on eBay for $49 for both sides, or you can pay the Lexus dealer $123.85 x 2 for control arms for both sides rear = $247.70 and $541.57 x 2 control arms - both sides 4 total $1330.84 + LABOR (?) + tax.

This car (2007 Lexus GX470) has been a treasure to drive. It has never given me any problems. Only in for regular service. Only problem was just recently a minor crack in dashboard. Husband says doesn’t corner well.

NEW LEXUS CUSTOMER HERE: I recently bought a brand new 2019 RX350 F Sport and from day one experienced regret from the dealer experience to service. On the night I purchased it, the dealer manager rushed delivery and felt like they gave me a car that was sitting on the lot for a while. The tires were improperly inflated and I had PSI issues right away in 60 degree weather as well as Glue left over on the hood from delivery. There were also other issues popping up like rattles in the door that wouldnt go away to a loose ECU mount in the dash and ICS system failures for no reason. They opened up these areas within 2 days of owning the car. The service tech who rode with me to test the car was also rude and claimed he didnt hear the noises. However, they did find issues and attempted to rectify.The service department rep encouraged me to contact Lexus Corporate and I did. They were nice and ultimately with these issues escalated it to the Eastern Regional Office. That office contacted me to fax or mail over paperwork to aid in their review of my case. I did and when I called to confirm receipt of my fax, I received a condescending call from a woman named Karen who was very rude to me and told me that I had threatened her receptionist on the phone earlier because I mentioned I was encouraged by others to post my issues with Lexus on social media. I was so appalled by Karens call and made sure to call Corporate to file a complaint. Im so disappointed by Lexus and their service that my joyous new car experience is gone. They make good cars but for me, customer service is very important. For these reasons alone, I dont recommend Lexus.

The calipers on the Lexus are really low end. They corrode and seize onto the rotor. Very much a safety issue and there should be a recall. I am having to eat the cost to change both seized rear calipers. They were so badly seized that I had to undo them from the brake line and try to work the slide pins out and even used a torch to heat them to no avail. I ordered 2 new aftermarket calipers and will put them on this week. Also, A/C drain gets clogged from inferior packing and leaks water all over the carpet which can produce harmful mold. Lexus wants $2,000 to unclog the drain and add new improved packing. Requires unbolting tranny and manifold. I am going to try and get my arm up on there where the firewall meets the bell housing and pull the grommet out. This car has had fuel rail recalls, valve recall, piston ring recall and several visits for squeaky brakes. All these problems are really unacceptable for what is supposed to be a well built car.

I own a 2009 Lexus RX350 with a cracked dashboard. Lexus sent a letter that extended the warranty on the vehicle for 10 years however the crack occurred shortly after that time (within a few months). I spoke to the corporate office and they indicated that since we didnt bring the vehicle into the Lexus dealership for service there was no ability to honor the warranty extension. Clearly their dashboards were defective and the cracks in my case happened after the 10 years were up (which is logical as the dashboard ages). I wasnt expecting Lexus to be strong armed and quibble over a few months in the interest of good customer service. No help from the Lexus corporate office. Im looking at buying a new car and will be bringing my business elsewhere, i.e. Audi / Infinity.

Park my car. Everything were fine with the car. I have a 2001 lexus 300gs with a 124,456 miles. The next morning started the car. Abs vsc off and brake light were on and I didnt have no brakes.

Lexus offers something such as a map and it also offers a useful something that makes sure you dont bump into anything. Its also helpful when youre lost and has many stuff. Im satisfied because it looks great to me with painted red and with the map and controls, with a safety system for getting in and out of a parking spot. There is enough capacity to seat 5 people so Im happy with that and also has an opening in the middle back seat to store something.

My Ls has been in Lexus dealer since Dec 5 2016. Today is January 13th 2017 and I have yet to receive my car back. The vehicle needs a new navigation hard drive. I have third party warranty which covered the repair ($1400 part + labor). Prior to getting the warranty I bought new front end suspension parts for the vehicle. ($5,000+ air struts, upper and lower control arms and hardware, sway links etc all Lexus parts all out of pocket expense) I have all receipts for the repairs done and parts bought. My Vehicle had no issue or problems beside the navi when I brought it in for service. My vehicle was dropped off at Lexus on Dec 5 for the hard drive issue and still have yet to be fixed. I received the car back on Dec 27th only because I needed the vehicle for the new year as my loaner was way too small to fit my family in. Is300. (My car was 3 weeks sitting in the dealer parking lot doing nothing but waiting for parts).When I picked it up on the 27th driving back home from the dealer, CHECK HYBRID illuminated. I panicked. I pulled over and called the dealer. No answer. They were closed already. I didnt have this issue before bringing it to the dealer. I didnt worry too much because repairs still wasnt completed and maybe thats what caused the issue so continued on my way home. No problem. My Vehicle was returned on Monday (January 2nd) first thing to complete repair and the battery was diagnosed. Trouble code PA080 hybrid battery failure. Lexus wants $7,800+ to replace battery and my third party warranty covers all hybrid components except hybrid battery. My advisor informed me that I just missed the hybrid warranty period. 8 years/100k. I was informed that the vehicle will not drive for long and will leave me stranded somewhere down the road eventually if I continue to drive it.I travel from Massachusetts to New York often and cannot take that big of a risk. So I Filed a complaint about the battery as well as poor service. Manager Diane ** contacted me 24 hrs later saying she will make the contact with my dealer to see what can be done and speak with her manager. Communication was absolutely horrible. I had to call corporate multiple times just to get a reply. Diane never called me when she said she would. So I called again and they said Oh she left a message for you saying that your dealer will contact you today with a resolution. (One week later) She says Lexus corporate offers me a $300 credit for the inconvenience. I said What? Thats horrible. I drive a Ls600hL. Theres nothing I can get done or buy with that. I took the offer. Only because they wouldnt offer any further assistance. Something was better than nothing.As far as the hybrid battery, I asked her again what can Lexus do about this? She pretended as if this was a new story I was giving her. As if I didnt discuss it before with her. When The initial complaint was filed, it was regarding the hybrid battery. She says she will get back to me. Today Jan 13 2017. Corporate calls me and says they denied my claim for the hybrid battery and wont assist me on it. I have owned a Ls430, Ls460, and now a Ls600hL. Lexus top flagship. Never thought I would get service like this with Lexus. And its sad to say but this will be my Last and FINALE LEXUS.I will not support a company that cannot support the customers. I stood behind you for a number of years and never asked for a thing. Now when I need assistance you send me to hell. I will continue to share this wherever I can so all long term Lexus customers will know that Lexus isnt Lexus no more. So be prepared for anything. I no longer see reliability with Lexus. Thanks for showing me real customer service Lexus!

Its funny how Lexus is marketing this brand as a luxury car but forgets to stand behind the cheap quality product when a problem arises. At 10,000 miles Ive ended up paying for an alignment as the car was pulling badly to the side. Bear in mind the car was never involved in any collision. The alignment didnt solve the problem and the car is still pulling. At 20,000 miles Im ending up with the breaks at 0!!! How is that even possible for a quality car? No consideration for customers concerns or complaint. Now I know why Lexus is not willing to cover anything under their warranty which proves that Lexus is fully aware of the poor quality, cheap parts used for their cars! SHAME ON YOU LEXUS! YOU ARE DEFINITELY NOT A LUXURY BRAND!

I am an owner of 2006 GX 470 with a dashboard full of cracks. I received notice in July of 2015 that the dashboard replacement will be covered under an extended warranty Lexus must have created because of the volume of complaints received by other owners. My directions were to contact the local dealer, Wilde Lexus of Sarasota, Florida and register my VIN number and name and the dashboard would be replaced sometime in the first quarter of 2016. Today, Sept. 26, 2016 I called Wilde Lexus to get another update and Im told I am 9th on the list. Funny, because my last inquiry, I was 6th on the list. The service rep. had no excuse for this. So I asked what I could expect and she had no idea. She said the last shipment of dashboards was in July 2016 and nothing since.I then called Lexus Corp and spoke with a customer rep who knew even less. In fact she said dealers are getting a couple of dashboards weekly and the manufacturer is not keeping up with demand. She has NOOOO estimate or timeline to share with me. I told her Wilde Lexus has not received a shipment for over 2 months and they have no idea when to expect another. This is very poor customer service on behalf of the Corporate Lexus. I dont have an issue with Wilde, in fact they are great with service and maintain a high customer satisfaction level, in this case its corporate whos letting down their customers. Im not sure I would buy another Lexus because of this... however Wilde has a Jaguar, Honda, Rover, and a few other brands that I would consider over Lexus.

Turned in my leased 2014 GS350 three months early to a dealer in Idaho on 10 June 2016. I leased the vehicle in California. I paid my three months of payments and was told by the dealer that the car was in excellent shape. Two months later, I receive a bill from Lexus Financial requiring that I pay over $230 for excess wear and use. When I called them about it, they claim that the front bumper was cracked and they have posted a picture of it on an internet website. The picture was taken 5 days after I turned the car in to the dealer. I told three different customer service reps that there was no crack when I left the car at the dealership. They dont care. Lexus Financial is requiring full payment, as the last customer service rep told me that my contract states that I am responsible for damage occurring to the vehicle AFTER I turn it in.I called customer service at Lexus Corporate and complained. That representative took my information and placed it in my file, which she said she would do nothing with... which left me appalled. She asked me what I expected her to do with the complaint so I told her that I would expect that Lexus would care enough about a customer who, prior to this issue, was ecstatic about their Lexus experience to reach out and remedy the situation to the customers complete satisfaction. Apparently, they dont do that. It is sad, because the experience I had with Newport Lexus and Riverside Lexus is now being spoiled forever by Lexus Financial over $230. If they do nothing about it, they are surely a stupid company.

I own a 2007 IS 250 and on numerous occasions I have complaint about the smell and eventually the torque converter was changed but the problem was never resolved. I was told by the service manager at Lexus that I should try different brands of fuel as it was the quality of the fuel that was causing the problem, which I did, but once again the problem was not resolved. I was then told that the smell was not coming from my car but from the ones in front of me, what nonsense. This terrible smell was witnessed by whoever sat in my car, even when there were no vehicles in front of me. This smell has caused my wife to being diagnosed asthmatic, because whenever she’s in the car and we get the smell, it causes her tightness of the chest. I must say it is the most embarrassing and uncomfortable smell to have in the cabin of your vehicle especially when you have family or friends travelling with you. I never knew owning a Lexus will cause such discomfort to me and my family; imagine if a child is being transported in the very same cabin. I hope someone could help resolve the problem, thank you.

I just move from the mainland to Oahu. Did not think to call Lexus prior to moving in regards to my navigation system. When my car arrived I did call Lexus to find out how I could upgrade my system since it did not work here and the person I spoke with not only was just concerned about my issue, but probably told me there wasnt anything that Lexus could do about it. So now a blank box in the middle of my console and no help from Lexus to guide me to how I can fix my problem. I am so very very disappointed - not only that GPS does not work, but the lack of concern regarding my issue was absolutely appalling. Boo on Lexus customer service.

2021 GX460 Luxury edition no longer has dual auto-dimming mirrors! They had them on the GX460 Premium/Luxury trim ever since their 2010 redesign and even after the 2020 facelift they kept this feature on the Luxury edition...only to be dropped on a 2021! Theyre saving $100 on a $70k vehicle! Every other Lexus vehicle has them standard or available in a package except for the GX460 now! Whats next Lexus??? Manual windows???I wrote to Lexus about this and earlier today spoke to their Case Manager regarding this issue. First she said that Lexus determines their vehicles features based on extensive research and consumer feedback! Really??? Who are those customers that complained about their passenger side auto-dimming mirror preventing them from being blinded by a semi or an F-250??? But then it gets even more bizarre: she said that it is not salesperson responsibility to inform customers about vehicle features... OK! Whos job is it?So according to her, it was my job to somehow suspect that Lexus would decide to drop this feature from a vehicle that had it on every MY starting from 2010-2013 (Premium) and then from 2014-2019 (Luxury) and it stayed on the 2020 redesign on the Luxury trim!!! I was supposed to suspect that it would be dropped for 2021... because..?? Im sorry, but this was the proverbial straw that broke the camels back. Good deal Lexus! You saved your nickel... Youve lost a loyal customer! If this is what you call pursuit of perfection count me out of that pursuit!

Bought a 2015 GS 350 car. Was over 50k and not fully loaded. The bad interior colors are all black unless you get a white exterior or black exterior. Then you get the option of only a few interior lighter colors then deep black. Second Lexus engineers destroyed the navigation system by taking away touch screen and installing a mouse to click 1 letter or number at a time, 10x slower than the old touch screen. Also their talk in navigation does not work half the time because its affected by AC or radio noise. Its real garbage, a $150 tom tom is faster and better. They did this to save money. It will be gone next year or so. Also the geniuses at Lexus actually have a knob that pipes in engine noise into the cabin like its a high powered corvette, ridiculous.Now for the ride. Its rough because their 18 rims and little tire contacting road so you feel every little mild bump. Also the rims are dull cheap looking fake silver. Really ugly. The backup camera is fair but no front camera because they raised dashboard height to accommodate junk navigational. Now you cant see past mid hood creating blind spot of front distance of car to an object. Very little contrasting color on door panels or dash just a fake chrome colored clock. And the six stack CD player is gone now also with a basic 1 CD insert and a few speakers average sound. Then to turn on accessories like windows, wipers, radio etc. You have to go through a crazy touch button twice while foot on brake pedal. Yes you can get satellite radio for a fee plus to use through the junk navigational will take 5 minutes to move a mouse for station.Then they got Lexus Enform built in with your navigational where you can pull car over and play with mouse to make dinner reservation, concerts, etc. Its idiotic just read up on the reviews of Lexus Enform. Use your cell to call a place you want reservations. It is 20x faster. Also the car engine with the dual exhaust is noisy as hell. Your neighbor can hear the motor running 3 doors down. I have a 2002 Lexus so this is how I know where the mistakes are in the new car compared to the 2002 GS 300 model which is so much better designed than the new 2015 junk. Also premium gas only and lousy mileage. I would have looked at other cars but my wife loved the old Lexus so she thought the new one would have the same nice features and smooth ride. No way is this plastic car worth more than $38,000 not 53k.So what is better on the Lexus 2015 versus 2002? Nothing to be honest. Has a few more useless steering wheel gadgets, thats it. So what do I like about it? Just increased engine power for passing. If youre thinking about buying this model take it on the freeway and some side streets with a few bumps then youll pass. Car was new when we bought it but had 90 miles on it telling me about 15 people test drove it then passed. I bought it from the liars at Keyes Lexus and they have some real trashy middle eastern hustlers that worked there. It was 5 hours of lies before I regretfully bought from the low class staff. Heres how much profit they make on a 53k MSRP car about 8-9 thousand so now you know what price theyll sell it at.Also the liar sales manager hustled my wife into an added warranty for 2 extra years only for $2800. Huge rip off. After we bought warranty the sales people said all new Lexuss come with a 7 year engine & trans warranty and 4 yr. 50,000 on the other parts. Before you buy look at Acura, Cadillac, Honda, etc. Also dont buy it if it has a mouse for typing and no touch screen. Last thing the door handles are painted silver but made of PLASTIC. For $53,000 3 stars overall is correct rating. The end!!!

Very easy and enjoyable experience. Lexus is a brand name that you can trust. They always have the newest safety features and all models that youve seen on TV or while driving your previous vehicle. And the cars are durable! These cars are beautiful. The bodies are sleek, yet built to stand any kind of unexpected damage. These vehicles always seat as comfortably as you would assume. If you have children, rest assured they will be safe and have enough room to stretch out in the back seat area. You can also count on this company to offer as many upgrades as they have readily available. If not, theyll add them to the model of your choice. Theyre the newest and most needed upgrades.