When the Vehicle Finder function on the Enform Remote app failed to locate my 2018 RX350L, the returned map pointed to location of the key at home instead of actual location of the car which has been left in another city. We called Enform customer service and spoke with Kadijah at 1-800-255-3987 for help with the issues. After approx. half an hour of troubleshooting with the app being re-installed and re-loaded, Vehicle Finder still pointed to location of the key instead of actual location of the car.Customer service Kadijah then created case # ** and advised to us contact dealership for further assistance. Next we called Enform secondary number 1-800-817-8742 and was answered by customer service Emmanuel. This customer service insisted that the car first has to be reported as lost or stolen before it can be located by the app. However, this customer service did not sound like he understand the concept of the remote app and gave answers that are not related to the issues.We were not really happy with his answers and asked to speak with either another Tech Support person or his superior. His response is no such person is Tech support or Supervisor. What an unacceptable behavior for a customer service personnel from Lexus Drivers Enform! Well definitely file a complaint towards Emmanuel and wish both his superiors and management team from Lexus Drivers Enform [email protected] have read this review. Weve also informed Fremont Lexus at 1-510-657-6600 and requested the dealership to escalate the issues.

Lexus RX which is the most successful cars of the Japanese luxury brand with global sales of up to 2.1 million units - an impressive figure for a luxury car. Lexus RX 350 2016 officially out in Vietnam in the Vietnam Exhibition VMS 2015 also come with brother LX 570 2016. About Vietnam facelift, new generation Lexus RX 350 strong price increases. The old version had 2.835 billion, the price is now 3.337 billion, up more than 500 million.Standard features on the 2016 Lexus RX 350 includes 18-inch wheels, automatic LED headlights, fog lights and LED daytime running lights, rear black glass, power trunk lid, smart key, with the regime different drive, 2 zone air conditioning system, power front seats according to 8 directions, leather-wrapped steering wheel luxury nodded, 40:20:40 split rear seats comfortable and luxury vinyl NuLuxe. Then, the standard safety features on the Lexus RX 350 2016 includes anti-lock braking system, traction control and vehicle stability, the air bags front, back, curtain airbags, knee airbags, rearview camera Lexus Enform and Safety Connect system includes automatic node collision warning, locate your car (especially useful when your car is stolen) and emergency assistance.

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

I purchased a brand new 2015 Lexus IS 250 in the South Atlanta Dealership. I cant complain about Bryan, the person who sold it to me. He was great. Now I had to bring it in for my first free 5000 miles service. I drove 1 1/2 to Atlanta thinking they were going to do the first oil change. When I get there they tell me it is not for an oil change. That my vehicle because it is the F Sport doesnt require an oil change until it reaches 10,000 miles so all they did was check the fluids and the minimum service supposedly required. Now I just took it in for my 10,000 mile service and they do the first oil change. I ask Colby what oil they use, the blend or the full synthetic and he tells me he used the full synthetic. The full synthetic would not require me to change the oil until the following 10,000 miles but when I leave the dealership and I look at the sticker they place on the windshield I notice it requires me to change the oil in the next 5,000 miles. I do not understand. So I am guessing they used the blend and not the full synthetic. Not only that, when they give me the paper stating the car was complete and I go out to get my car I see a young gentleman jump in my car and drive off on it. I ask one of the person at the service desk why did they take my car again and she starts trying to contact and find out who had it. A couple of seconds passed and here they bring it back to me. As the young gentleman comes out of my vehicle he states he had left something inside my vehicle and had to get it, but why just not open the vehicle and take whatever item he had left inside instead of driving off on it? Now 10 days later my maintenance light comes on stating my car is due for an oil and filter change. I called the Lexus service department and they tell me they forgot to do the reset and that is why the light was coming on so they guide me on how to do it through the phone. I am really disappointed about the service provided here. Dont know if they just didnt care because it was the first 2 free services provided to me. Honestly I love my Lexus but I am not sure if I will drive another 1 1/2 to just get a poor service done on my vehicle. Will probably just use a Toyota dealership here in my area.

There are many Lexus fun luxury models. I looked at Extreme Luxury XJ3, XJ1 -- all good models for me, priced different. Very hard to choose the one I wanted and took three months to pick. Waited to test drive till I was sure. Went online to check different models colors, prices to be sure. Had many things I wanted -- leather seats, CD player, GPS tracking, GPS navigation, and any add-on I could think of for me, heated seats, etc. Love two colors, white and black, and went with black. Overall love the two-door model. Just wanted four people capacity. Thats all I would need being childless. Four doors and more room wasnt needed for me. Like the more compact cars anyway. Easier to drive and love it better. Great color and model, and its the best for me.

I bought a brand new 2017 LS 460 an $80,000+ car. I purchased it because Ive had multiple German cars Mercedes and BMW and felt they spend too much time in the repair shop. Well it didnt get much better with my new Lexus. Keep in mind Lexus doesnt have the extra bells and whistles of the German cars so I hoped by buying a Lexus the German car money would go for absolute best build quality and reliability. Right? Keep it simple, make everything out of the best. I should only have to see my dealer for regular scheduled service. I was definitely wrong about that. Ive been in 7 times in 3 months. Ive owned it and theyve fixed nothing. Theyve identified issues but fixed nothing and scratched my rear leather and scratched my dash during a detail. Oh and forgot to clip my rear all-weather floor mat down after a detail so it got caught in my seat rails and ruined my floor mat. It was clipped when I dropped it off.Anyways on top of the dealer not caring for your car if you contact Lexus directly, they dont call you back or they tell you they cant do anything for you. You ask the rep to speak with their supervisor, they say they are as high up in Lexus as you can go and there is nobody else you can speak with. I just dont know what to do. I regret buying a Lexus and Ive only had it a few months. I feel Ive put a good amount of miles on loaner cars. Honestly whenever my German cars broke for example I had a 2016 BMW Z4, whenever I brought it in for service they took care of the problems the first time and always cared about my car. I never got my car back in unsatisfactory condition and they put out the extra effort to diagnose it to fix it correctly. I have yet to receive that kind of service from Lexus.When I brought it in for the scraping noise the dealer said we hear it but we cant find it so youll just have to keep driving it until whatever it is fails. Wait what? I have to drive my brand new $80,000 car until it fails? What kind of work is that. So I called Lexus directly and they told me they side with their franchise dealers diagnosis of the problem. Ill just have to wait, or I can go to another dealer. Im hesitant to go in about the oil burning smell because I want it fixed. I dont want to have a car that I have to wait till it runs out of oil before theyll fix it.Things wrong with the car to date: Rear interior trim/headline piece broke and fell off at 600 miles (although nobody has been in the back seat), plastic trim on dash under stereo warping at 1300 Miles, headliner around sunroof cover coming unglued and snagging on cover at 1400 miles, rough idle at 2300 miles, scraping sound when ambient temperature is below 70 degrees when engine running and driving at 4500 miles still undiagnosed, confirmed but undiagnosed by the dealer, oil burning smell and engine cutting out and surging at 6400 miles need to make a service appointment for this latest disappointment.

I recently bought a 2014 Lexus LS 460. Whenever it rains or the car is washed and I open the trunk, water drips out of the side of the trunk, and drips water into the trunk compartment. I took the car into to the Lexus dealership and they said it is a design flaw and cannot be fixed. Besides getting the inside of the trunk and contents wet, long term I expect it will cause premature rust and increase the potential for my rear lights to malfunction. Any experience with resolving this issue will be appreciated.

There are very nice features on each model that they carry. The colors are very bright and colorful, and running is smooth. A lot of nice cars to choose - many sizes, model, very good price for what youre getting and safety is a big factor also. The room in the car is great. The family and all the cargo I put in it while we get ready for a trip is unbelievable and I still have plenty of room left. The upgrade and performance is very good on this car. The personalized features are actually what I wanted and I could not ask for anything more.

I had an engine replacement done, due to the oil sludge issue. Corporate Lexus paid for 75% of the repair, with a used engine at a Lexus Dealer. Upon return of the vehicle, I was having major steering issues. I took the car to my non-Lexus mechanic. The rack was loose, and moving all over the place. He attempted to tighten and ended up replacing, but advised to take the car back to dealer as; 1) he felt the rack replacement was due to faulty work and; 2) there was no rubber bushing in the front of the vehicle. I took the car to a more local Lexus dealership, prior to even discussing the situation with me, they called corporate and left a message. They felt the car was dangerous, and there was a bracket missing from the engine department, and the engine was moving. The only response from corporate is that, this is a labor issue. I took the car back to the original dealership, and was told nothing was wrong with the car, other than the wrong rack. 1 person told me the rack was too long. Another person at same dealership said the rack was too short, but perfectly safe! The engine moving was just 1 of those things that happen, changing or (evidently checking) the mounts are not part of an engine replacement job, but they would call the dealership, to inquire what was meant by the missing bracket. Obviously, the call was never made. Now, I am having issues getting the car fixed, because honest people wont touch the car, because they do not feel that I should be paying for repairs. Now what?

Very plain and same year after year. Also they all look alike but what concerned me is the cars looked highly unsafe so I wouldnt buy another one. Too expensive to upgrade as if it was a Cadillac which it wasnt. Also didnt have many cool upgrades or up to date upgrades. Has an ok amount of room but could use more leg room and comfortable seats. Theyre very hard and lumpy and can never go to sleep in them. Didnt see many brands or choices with them is why I was highly dissatisfied. Would not recommend them to anyone in the future or first time car buyers as well!

On October 2010, I got my pre-owned car; year 2006 with a navigation system 2006 Lexus ES 330.Later, I realized that anywhere I go, it doesnt have the address due to an old virsion. I contacted the dealer that I bought it from and I was told that I have to buy the new virgin which costs $200.00. I felt like its not fair to buy it. If you can have them, send it to me without charge. It will be great. Thank you.

This Lexus 350 ES is very comfortable, roomy, smooth & quiet ride. Also good looking, feels heavy on the road, great services. Had to get the ES since RX too high for me - not comfortable on my back. Convenient dealer for service and free, unlimited car washes!!! 5th Lexus purchased - some different models RX & ES, great service all over the world and especially from this dealer. I love the ease of a loaner when they are doing work on my car. But I would like a tighter turning radius for the car and to have the ES in a hatchback type of rear for larger packages, luggage, etc. Better gas mileage, cheaper price in purchase and service too.

2007 Lexus RX350 - I had to replace rack and pinion steering column due to a leak at 74k miles. I had to replace 2 coils in 2 of the cylinders, one at 62K and 77K miles. In a year, I have had to put over $2,200 in this supposedly reliable car. The car has lots of road noise. I was thinking it was the tires, but recently drove a 2013 loaner with new tires and the road noise is as bad as in my 2007. Im questioning whether or not it is really the tires at all. I looked at 3 Toyota SUVs and they all had awful road noise and thought that stepping up would be different. I cant wait to get rid of this car and will never get a Toyota or Lexus again. I do not know how this car gets the number 1 luxury mid-SUV ratings.

Why Scout GPS Link is only available on select 2018 model year (NX, RX...) with the Lexus Display Audio multimedia head unit? The reason why I ask this question is that the existing GPS is cumbersome to use comparing with Scout GPS Link. It should be very simple and easy to implement it with the existing system of Lexus as I am a software engineer with more than 30 years of experience. Please let me know if you need my help. This add-in will definitely benefit all of Lexus car users. Thank you.

Airbag light is on in the dash - error code b1111 & b1611. In history bad passenger airbag. Lexus knows this but I will have to replace myself - 800 dollar airbag. That is not right. Lexus knows the sensors are bad in these bags. Why dont they fix their error? Lexus should stand by their product. If airbag deploys, looks like I will have a lawsuit to deal with.

After being involved in a very bad wreck in Jan 2018 in my 2014 Lexus ES 350 with 19,000 miles, I contacted Lexus Customer Service due to the driver seat not staying in sitting position on impact. I was lying down due to seat not holding up, It broke. I talked to Jessie asking for someone to look at the car. Asked for him to do this right away because the car was totaled.

I bought this Lexus 2.5 years ago. About a year in and about 95,000 miles once or twice it ran rough at a stop sign for about 3 seconds and corrected itself (thought it was a bit of bad gas). I looked online and saw a post about this possibly being an issue. I also found in the glove box a page from Lexus saying they will take care of this even though it is not a recall. So, I took it to Sacramento Lexus. They said they would validate the issue, order parts, and give me a loaner vehicle. Well, they sure did. They took care of it completely! Obviously out of warranty and fully covered. They even offered to do any other repairs they find while doing the repair at the cost of the part cost only. I was truly amazed at the depth they would take care of a used vehicle not bought from that dealer, out of warranty, and the issue almost never happened that I was aware of. Above and beyond to say the least. Very impressed with Lexus and that dealer.

Lexus has all types of vehicles from SUV to sedans. They also have every color and all the vehicles are beautiful. Most of the vehicles come fully equipped with power steering, air condition, power brakes and everything you could every want in a vehicle. All of their vehicles come with a five star rating and all of the vehicles come with airbags that are strategically placed in the vehicle for your protection and your passengers protection. The appearance of the vehicle is beautiful. It looks very sporty and fashionable and very expensive. You have the option to put in a roof rack and a towing device into the rear of the vehicle. You can upgrade from a four cylinder engine to a six cylinder or even an eight cylinder. Also, the vehicle has enough room for 4 passengers. The passenger each will have a lot of leg room and space to move around. It even has enough space to put your grocery and packages after shopping.

My vehicle, and doing research there are numerous other Lexus models and years all experiencing oil loss from the timing chain cover gasket causing oil loss that will affect the engine and safety. Lexus has not provided a recall on this known issue. They request $3500 to fix the leak with a new gasket. This has the potential to eventually lock up the engine if enough oil leaks out.

Highly appreciate the best car on the market. Very classic car. Great for a passenger. Nice color. Mine was a white touch. Features are top: steering wheel, nice stereo with Bluetooth. Enabled tires are good for any type of weather. Plus nice seat covers. Love the decor. They are the warmest seats ever. The car only has one flaw: needed my blue color in stock. But still, I highly recommend them.

I recently purchased my 2019 GX 460 Lexus from Lexus of Pembroke Pines. I have returned it twice, with complaints that the Navigation is not working correctly. Each time I take it back they insist that It is functioning like the other vehicles that they have in stock. Which is unacceptable. The Navigation system gives the wrong directions. For example, If I am traveling and the expressway, it doesnt recognize that I am on the expressway and tells me that the expressway is approaching on the left, then 1 mile later, it will say the expressway is approaching in the right; when in fact, I am traveling on the expressway.Yesterday, it gave me the wrong directions and I ended up under a bridge, completely lost. This is very frustrating and is a safety concern. I have been advised by an attorney to take the vehicle back once more, and if the problem is not resolved, I will be forced to take legal action. I am certain that there are numerous consumers there with the same complaint.

Lexus handles great on the road with a very smooth ride, comfortable seats and sound system. It also has great gas mileage and the tires has a very nice grip to them. It has satellite radio built inside and has the best leather seats in its class. Its a must have to me to have leather seats. You can make it fit your personality and customize it yourself. It has great engine, great sunroof and nice steering. If you like the best then youre going to love this car I promise. I am satisfied but it could be better. All the people who rides with me are very, very, very happy, love this car and love its nice design.

This brand of car has been one of the most reliable vehicles Ive ever purchased. The car has all the Bells and whistles. Fully loaded and electronic features way ahead of time. This car has been the most reliable car in the maintenance has been the most. Also, this car can cover receivers with all the ladies. Passenger airbag, heated seats, black luxury reclining chairs and DVD players in the back for the comfort of the kids as well as adults. I would highly recommend this car (Lexus ls400) to anyone and I would purchased this car again.

I have never used the upgrade or personalization options because I have purchased an older used car of that brand and that wasnt an option. But the features and appearance of the car is excellent and I like the way it looks and drives. Its one of the best looking cars Ive owned. Its still a luxury car that I feel comfortable and cool driving. Also, its a very spacious car that fits many and and still have lots of room for everyone to enjoy the ride. I would choose the same car over again.

My bad experience of purchasing Lexus ES350 and RX 350 2017 at the Keys Lexus dealership, first car ES350 given trouble after two days not picking up speed, car was shaking, engine light on, then following return to dealership switch to RX 350 2017. After over a month it has same problem. Car not picking up speed, engine light on.

Offered several mid-sized SUVs which is what I was looking for. I was able to test drive three different models in a variety of colors. All models had DVD players, cruise control, automatic windows and were easy for car seat installation. There were some with heated seats and upgrades to Sirius player. Some had special headlights. You can also choose your warranty options. Its easy to fit at least five or eight people and to convert to capacity for more people if needed. Easy to remove third row.

I have a 2007 Lexus IS 350, purchased it from a local dealer in May 2010, with 43567 miles on it and still under factory warranty and bought an extended 4-year warranty from local dealer. In the end of April 2011, with about 57800 miles, I did an oil change (4th one) with an STP, after market filter from Auto Zone.In May 2011, I received a letter about the recall problems, and weeks later, I brought the car to the local Lexus dealer (Inskip of Warwick) and they replaced the valve springs, fuel pressure pump and gas pedal. About 2 weeks later, my motor was making this ticking noise from my engine. I drove the car for about 50 miles and the noise went away. In October 2011, 5000 miles later, the noise came back but louder and I called them back and brought the car back in to be checked. The next day, I received a call that the engine was knocking and spun a bearing and its not covered through them or Lexus, because they did an oil change and they stated whoever did the oil change last, put the wrong oil filter (Auto Zone only makes one filter for this model) in it causing the engine problem.I have done about two dozen of oil changes in my life and never had this problem. I called the Lexus main headquarters in CA and 3 weeks later, they told me that it was my fault and they were not paying for anything. I requested to see the oil filter that was in my car when they did this oil change and was given a different kind of filter that was dirty and very old-looking. I told them this is not the filter that I put in because it was a different color (white) and was bigger, mine was yellow and smaller. They did not want to hear it. So now I have to pay my mechanic to tear down the engine to see if I need a new one.

No customer service at all. I would like to express my disappointment about the recent experience I had at Lexus of Rockville on December 21, 2016. Initially, the Service Manager, Andy and Supervisor, Jose were courteous & respectful. They provided me with a loaner vehicle while waiting for my insurance rep to come and look at my car. This took about five days. The dealership completed a diagnostic on my car as well. After approximately a week and half I received a call from the service Supervisor (Jose) and he instructed me to return the loaner back, which I did, that same day. Upon returning the loaner, I was notified by the Service Manager (Andy) that he and his staff were instructed by Peter ** (GM) not to service my car. When I asked why, they could not provide me a reason, refused to provide service to my car, treated me with extreme disrespect and escorted me off the property like a criminal. I did nothing to merit this type of treatment.Throughout the incident I remained calm and courteous despite their mistreatment I received. My vehicle has been serviced at this location many times in the past without any issues. As an ** man, the interaction was humiliating beyond words and not worthy of the Lexus (YES WE CAN) brand. In this day and age where respect for individuals and cultures has become lost, I expected more from Lexus.This unsatisfactory Customer Service experience was further exacerbated by the lack of service I received after reporting the incident. When reaching out to your corporate office, I was assured by the front desk person at that time someone would get back to me on this matter and discuss the issue, I have yet to receive the simple courtesy of a call or email from Sonic Automotive. I hoped to hear from Sonic Automotive or Lexus Corporation soon to bring a resolution to this extremely disheartening situation.

I love my 2006 Lexus RX h400. I had no problems and had great service from my local dealership (Meade Lexus of Troy, MI) but I was surprised and disappointed when I was told my entire steering column needed replacement (cost $1350). My SUV has never been in an accident and I was told that perhaps a pot hole had caused the problem. I can understand things go wrong with even great cars like my Lexus, but I didnt expect to foot the entire bill of $1350 when the failure of the steering column was not caused by me.

Lexus is a great brand. The vehicles that the Lexus brand offers has a look of luxury. It offers many different styles and sizes in cars and SUVs. I love the add on options. Lexus brand offers many upgrades and personalized options for you to add on for an additional cost. You definitely get what you pay for with the Lexus brand. My Lexus LX SUV is pearl white and despite it being over ten years old I get compliments on a regular basis. It still drives wonderfully and I havent had any issues with it either. The leather interior, heated seats, and built in GPS makes ride very comfortable. It also offers plenty of space for passengers to enjoy their ride. There is enough space for 5 to have plenty of room, including plenty of leg space for backseat passengers as well, which makes the LX perfect for long distance trips.

Full line of sedans, sporty coupes, hybrids and performance vehicles including the IS, GS, LS which are reliable. They look great whether youre going out of the town or to a business meeting and want to make a positive impression. For instance, the IS Turbo has a very aggressive engine that is responsive and sounds great. The seats hug you through the curves. Also, the vehicle comes with the basic amenities that you want in a sports car. You do not buy this vehicle for passenger occupancy but for its high performance and overall driving ability. With that said, I am a good sized man and I fit in the drivers seat comfortably. Overall, I do not have any issues with the vehicle and its been an awesome experience.

First of all, this is my first ever negative review for any company. Unfortunately, based-on what has just happened to us, I felt an obligation to at least warn others. Lexus doesn’t stand by their brand, and ultimately won’t take care of loyal customers even when your car is still somewhat in warranty. We’ve owned two other Lexuses over the past 15 years and have proclaimed we would only buy Lexus going forward for life. Our 2014 RX350 (purchased in 2015 at 28k miles) had a 100k mile warranty or Sept. 2020 expiration. We are just under 130,000 miles on the vehicle and our engine is completely gone (just 6-year old car).We spent over $300 for the diagnostic test alone at the dealership at the request of the manufacturer to validate the assessment of a trusted third party repair shop who told us that the engine was shot and would need to be replaced costing $10K. The Lexus dealership provided an estimate over $6K to fix an engine with the disclaimer that more parts may be needed after tearing it down (assuming the cost is going to be much more). This is not even a new engine replacement. All regular maintenance has been done faithfully at an independent and reputable auto service business.Lexus manufacturer has completely refused to help in any way even though a representative at the dealership says they never see this happen in these models. Our car is unfortunately not worth more than $13,000 and the cost of repairs simply don’t make sense. Lexus doesn’t stand behind its product and have definitely tarnished it’s reputation as a brand. We would have probably spent at least $300k more in our lifetime on Lexus vehicles and passed down the current vehicle to our daughter because of their perceived reliability and quality. This is not the case!!!!They washed it all away for simply not replacing our engine this once or even helping in some way (they didn’t even reimburse us for the diagnostic test they requested to consider the issue). Lexus should be ashamed, and I hope this review helps someone else avoid this situation in the future. Lexus, don’t brag about your product reliability, customer service, and commitment to customers satisfaction. Going forward we will chose to do business with a company with more integrity and honesty.

I like the make, the model and the color of the vehicle. Plus I love to drive and do so often, from every day going to work to vacations that we take as often as we can when we want to and need to. I like the add-ons that I received when I bought the car plus all the aftermarket things that I put on and in my car after I bought it. I like my car and would buy it again and again.

I bought my Lexus at Butler South Atlanta. On the very first day, July 3rd 2017, that I received my new Lexus, there a major problem by the time it was driven 152 miles (very first day of having my car). The car went into limp mode, not being able to exceed 25MPH. This was alarming to me since this was suppose to be a new car. I was shocked to know a check engine light came on and the car would not go past 25 MPH. When it was taken into the dealership, the mechanic cleared the codes and said it was suppose to be fine. A few days later, I noticed a very loud knocking sound (Clack, Clack, Clack) coming from the engine. It sounded terrible, much like an old truck that has several hundred thousand miles on it. The sound even began growing in intensity. When I took it to the dealership (2nd visit in less than 15 days), I was told by the service advisor that this was normal. I was shocked to hear this diagnostic. I left but each day the sound kept growing louder. Eventually, I took it back. 2 weeks later (3rd visit in about 30 days), this time I requested that someone else looked at the car so a supervisor came out. He immediately said that the car needed to be taken in. I was very frustrated since I had not been able to enjoy my new car which is suppose to be a reliable brand. At the dealership, the engine of the car was stripped to get to the problem. After 9 days of having my car at Lexus, I was told that the work was completed. I was informed that there was damage to the cylinders and a block assembly was replaced. The cost of this repair was more than $10,000. Here was a new car with less than 700 miles with damage to it costing more than $10,000. This repair, however, was covered under the existing warranty.When I contacted Lexus customer satisfaction about the issue, I was told that there was nothing they could do since they already honored the warranty by repairing the car. The case manager, Amie, was hostile to me, and further offered no solution or attempt to please a dissatisfied customer. I requested to speak to her supervisor who called me two days later and demonstrated a poor ability to listen, always demanding that he be listened to. I am shocked that Lexus employs people for customer satisfaction who treat customers in such a pejorative manner. These people are giving Lexus and Peggy Turner a poor brand image. The supervisor, Mike, told me all they could do is offer me a two-time credit for services. Really? A new car with problems from the very first day of ownership and which has caused me much distress and frustration. From the moment I saw the $10,000 cost of repair for this new car, I was immediately troubled and wanted a mutually agreeable solution. To date, Lexus has refused to offer me a reasonable solution for a Lemon car that I bought. On July 3 when I got my car, I was planning an out of town trip with my family for July 4th but the trip was cancelled because of problem with the lemon RX350. This experience especially having to deal with a non-customer satisfaction office, has left me with nothing but a nightmare and a car that I dont know what is the next problem that will occur. Ill post pics of the car and the $10,000 plus bill to social media to sensitize people so they can make a determination whether they really want to purchase a car from a brand that is insensitive to customer needs. PS. Two weeks ago I sent an email to the GM at the dealership from where I bought the Lexus and he refused to display the common courtesy of giving me a response.

I took my 2011 RX 350 in because I noticed a small bubble in the side of my rear driver’s side tire. The dealer told me it was not covered under the warranty because it was a road hazard. This is nothing but an excuse not to cover it. If it were a road hazard then there would be some kind of mark on the rim and/or the side of the tire, but there is none on either. I feel that this is a defect in the tire and should be covered under the warranty. It probably started out very small and is now about an inch and a half long, from the tread inward. This car only has 7,400 miles on it. This is my second lease of a Lexus. I feel I should be treated better than this and the tire should be replaced.I would like someone to contact me regarding this ASAP. Regards,Steve **

We bought my Wife a 2006, Lexus RX330 from a dealer in Scottsdale, AZ, One of Warren Buffets dealerships, Infiniti of Scottsdale. The dealership claims they check used vehicles thoroughly and fix any problems, but dont believe it. We bought a warranty for it but it doesnt cover a lot of things. Since owning this vehicle the last 2-1/2 years we have had to repair the following on this P.O.S.: The power steering high pressure line, the suspension control arms and bushings, half of the catalytic convertor bank, the rotors and brakes, and now this week they tell me my fuel tank charcoal canister is bad.The warranty covered $2,500.00 for the suspension parts, we paid $2,800.00 for the warranty! The rest of the repairs has cost us, out of pocket, $3,800.00. I will never buy a Lexus again! If this is the top of the line Toyota, I would hate to see what the entry models are like. Honda, Chevrolet, and even Ford are much more dependable and way more affordable to keep running and on the road.

LEXUS Enform - Sadly just noticed that I have been getting charged $299.90 for automatic renewal every year on a car I have not owned since 2013. Even though the car was traded in they dont automatically cancel or contact you in any way to keep renewing. Out $1500. Ouch!

Probably this was my worst decision to buy a pre-owned 2014 Lexus IS 250 AWD back in 2016. I was certainly duped by looking at those J.D. Power ratings of dependability and reliability. Bought a pre-owned Lexus dealer certified 2014 IS 250 AWD and vehicle is in a very good in condition until a couple of days ago where AC was blowing hot air when I was doing a long trip with my family along with my newborn four and a half month old. The AC was working fine till we reach the destination and on our way back is where the AC did not work and we had to drive back home 140 miles under 95 degrees hot day with a four and a half month baby. I had shared my experience with my colleagues and they say I shouldve bought an extended warranty. Damn! Why in the world should I buy an extended warranty when I am paying so much for a car which is branded as reliable and dependable? This is nuts. So, I took my vehicle to the local Toyota dealer (obvious that the Lexus dealer is going to rip me off with their charges and that is totally fine because its LEXUS) and it costs me $700 to fix a sensor and redo the whole AC to be up and working. Very dissatisfied with Lexus and did not expected this kind of issue when the vehicle is still under 100,000 miles. Definitely, moving to a different brand in a very short time.

Park my car. Everything were fine with the car. I have a 2001 lexus 300gs with a 124,456 miles. The next morning started the car. Abs vsc off and brake light were on and I didnt have no brakes.

Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and Id need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but Ill spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus claim to quality is bogus!

I bought a Lexus IS 250 then being Active Duty Military I got notice I had to deploy just a couple short months after I bought it. My manufacturer’s warranty expired while I was Deployed. There was a bulletin put out about a known problem to fix under warranty vehicles for condensation in the driver’s side headlight. I get back and come up due for an annual state inspection and the car fails due to the condensation. Lexus refuses to Good Will fix the headlight even though the warranty expired during my deployment.I have low mileage only 37,000 miles on the car and they still wouldn’t consider that. I pleaded that they be sensitive to the fact I can control if I’m deployed and the warranty expired while I was gone. Now I’m expected to pay full price over 2 grand for a known condensation issue with a headlight. I expected better from this company. They care nothing for Military. Most businesses are far more accommodating. I’ll gladly trade in my Lexus at Honda.

I found 3 design flaws with my 2012 LS460L none of which Lexus will fix. The 1st incident occurred in Novato, CA making a right turn from the Ignacio Blvd bridge over 101N to Nave Dr. after a rain the previous day. When the front of the car slid slightly, the skid control turned the wheels sharply to the left forcing the car into the lane to my left. Fortunately, there was no car in that lane or there would have been an accident. I was able to regain control but Lexus refuses to investigate this issue insisting it must be reproduced by a dealer for them to act. This is impossible as no dealer has facilities to do this. The 2nd incident occurred on a hill at the intersection of Willard & Parnassus in San Francisco on 3/14/14. I had made a U-Turn to enter a parking space on Willard and was facing downhill. When I put the car in reverse, it rapidly rolled forward which is not expected in an automatic. I submitted video evidence of this to Lexus and this problem was reproduced by Freeman Lexus in Santa Rosa which, however, has no way to fix the problem, and Lexus refuses to do so though this, too, could be a safety hazard. This 3rd incident occurred on 4/14/14 when, at Woodland Market in Ross, I put my car in reverse and the rear view camera did not come on. I put it back in park and then back into reverse and the camera still did not come on. I made a video of this and sent it to Lexus and went to Lexus of Marin to show them the problem. They would have to take the car but I could not give it to them and explained this would not occur again if the car was turned off and started again - which I showed them to be true. This also could be a hazard but Freeman Lexus cannot reproduce this and Lexus absolves itself of any responsibility. Lexus, in fact, tells me if the car works as designed based on what the dealer can find, they will not fix or investigate the issue even if safety is involved. This violates the Toyota DOJ agreement.

I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

I have a five-year-old Lexus with 50,000 miles. The vehicle is well-maintained yet the paint is wearing off. It is a dark color however, the paint job should last at least 5 years. The hood and the bumpers are worn so thin that they have changed colors.

The staff went out of their way to be certain all my concerns were addressed, scheduled a loaner auto and completed the work as promised and on time. They followed up to assure I there were no outlying problems. I will continue to bring my auto here for service.

Lexus has very premium and great interior with modern technology embedded with it. It has good engine system and reliable system with cut edge technology which is good for everyone. It also has nice sleek model with iron mesh and grand beautiful color with hand crafted Italian leather finish with good interior as well as exterior. Its easy to upgrade to any other premium line and its not much of the expensive or add upon any other features inside or out. Its big enough for as much as 6 people with huge capacity for people as well as the cargo and its useful for all the passengers in future also. So far, Ive never encountered any problems.

I purchased my car new in 2007. Its a white Lexus GS350. I cant justify buying a NEW car because Ive never had any trouble with my car and it purrs like a kitten, very quiet outside and inside. I do bring my car in for its regular maintenance check ups and oil change services. On top of the superior maintenance; each trip includes customer care services when I bring my car in for services. And, provides condiments, beverages, magazine/newspapers, TV and wifi services extraordinaire! The car itself has great pick up energy. I need to have this capability if Im heading onto a steady stream of traffic. Push the pedal to the metal and you will be impressed. Also, I receive lots of compliments about how smooth the car ride is. People are very complimentary providing positive comments about my car; ride, comfort, Looks like new comments. Even though my car is a pure white, I have on a few (almost unnoticeable) pinpoint chips from roadway sand, rocks, etc. You probably wouldnt notice it but I would. To me, this means the car has an excellent original paint job. LOVE MY LEXUS! Okay, my only complaint and its a big one for me, the front wheel hub caps ALWAYS turn a nasty dirty look 2 days after its been washed and dried. Drives me crazy!!! Am told that its normal and nothing can be done. Hmmm? Seems like with technology, there would be such a fairly easy solution. Lexus... need to work on this!!!

This car (2007 Lexus GX470) has been a treasure to drive. It has never given me any problems. Only in for regular service. Only problem was just recently a minor crack in dashboard. Husband says doesn’t corner well.

I own a Lexus IS250, 2007. I just moved, and my car is no longer stored in a garage. My dashboard has become soft and sticky; I never seen anything like this before.

I bought a Lexus GS 350, new in 2008. I previously owned (2) Lexus GS 300 and had not major problems with either. I bought the 2008 because I knew I was retiring, would be traveling (out of town parents/relatives) and there were such great reviews as it is now about the car: reliability, safety, craftsmanship. I maintained my car well, especially the oil changes, every 4,000 to 5000 miles. I had an oil change in Feb 2014, 86290 miles. On April 7, 2014, Low Engine Oil Level light came on (89676 miles), a total of 3,386 miles. I was told that the car was getting older and to check it and add oil if needed. May 21, 2014 the light came on again (92,847 miles) a total of 3,171 miles. And the list goes on! Of course the consumption tests says within consumption levels. I now have 121,817 miles on the car as of today. Im adding a quart of oil about every 2 weeks. I had the oil changed today 11/3/15 (**), and they wrote on the ticket oil level low prior to service. Lets see how long it will be before the light comes on again!Im sure Lexus knows theres a problem, no car just burns oil for no reason. I wonder are they telling those buying their cars that theres a Consumption problem after so many miles??? Probably not!! I have two friends, one with a GS 300 and the other a RX 300 that are having the same problem. I have a 1989 Mercury Marquis, within excess of 225000 miles, and Ive never had to add oil between oil changes. Nor has my husband who has a 2006 Ford Expedition with 148000 miles!! Something needs to be done and Lexus should take responsibility for this problem. Lets try to get it out to as many people as possible. If someone has a lawsuit in progress contact me, **. Id like to join the suit!!! Im 68 years old and shouldnt have to purchase another car; it wouldnt be a Lexus if I did!!!

Lexus has several models, but I chose their RX 400h Hybrid. Its a great automobile. I got great gas mileage, and really felt like I was helping the environment. Previously I had a 4 door sedan, I owned that car for 12 years before selling it and getting the SUV. There are 2 bucket seats in front and a back bench seat. The vehicle seated 4 adults comfortably, and I was always able to get 3 grandchildren in booster seats in back. The cargo space was roomy as well. The vehicle I purchased was fully loaded, there was nothing more to upgrade. The leather interior was easy to keep clean. Heated seats to keep you warm, sunroof, 4 wheel drive. I know there were other upgrades included, such as the automatic headlights and windshield wipers. I loved the way the windshield wipers could sense when there was rain! Moreover, the vehicle had an entertainment package, built-in CD players installed in the back of the front seats. My grandchildren adored watching CDs and it certainly made traveling with the 3 of them a pleasant experience.

I had a worst case scenario of a safety recall: defective valves broke and I had total engine failure. Lexus did honor the repair, though I was under 100k mileage, I was over 3 yrs. They kept car 3 wks, replace one engine block and the valves. I paid for brakes, flushing system, and a new starter (car suddenly didnt start when I went to pick up car after 3 wks. Strange! Starter was another $1300. Car has 67,000 miles. This car is terrible... The brakes I can feel under foot and they sound like they need new brakes, not like they just had a brake job. The engine runs rough and loud. Makes some noises. The car also has a roar. The driver door even squeaks now and the whole car makes a noise and is rough. Its embarrassing! Has anyone had any problems? They had to take it apart and put it back together... Im thinking they didnt do a good job. Its not the same car. Any help or advise? I dont even know what to tell them.

I own a 2009 Lexus RX350 with a cracked dashboard. Lexus sent a letter that extended the warranty on the vehicle for 10 years however the crack occurred shortly after that time (within a few months). I spoke to the corporate office and they indicated that since we didnt bring the vehicle into the Lexus dealership for service there was no ability to honor the warranty extension. Clearly their dashboards were defective and the cracks in my case happened after the 10 years were up (which is logical as the dashboard ages). I wasnt expecting Lexus to be strong armed and quibble over a few months in the interest of good customer service. No help from the Lexus corporate office. Im looking at buying a new car and will be bringing my business elsewhere, i.e. Audi / Infinity.

I have a 2013 350 Lexus with 43477 miles on my car. Sensor went out on the car, brought it to the dealership to get repair and what they told me I just could not believe what they said and the amount the dealership want me to pay. My car is still under factory warranty. Have anybody else had this problem with their factory warranty?

Lexus ES330, 2004: I purchased one in 2005 with 13,XXX miles. From day one the slow shift has been a problem. The car constantly bucks when the gears change. I have taken it to service and theyve reset the computer many times. My biggest problem is the delay when accelerating; sometimes 3 to 5 seconds (if at higher speed and need to change lanes, etc. ) the delay has created near misses. I cannot get Lexus to admit this is a problem, or prove it. They say they re-designed the transmission (I think) in 2009. Meanwhile, Im stuck. I hate this car. There has been no change from Lexus service. They do not admit it is a problem.

I loved my Lex. It never let me down. There are lots of options with this brand of car from family cars to SUVs. Its very reliable and trustworthy. I know when I put my grandkids in my car, they are safe. Lexus offers sleek aerodynamic designs. A spacious comfortable interior is important to me, and Ive always had the passenger and trunk space I need when traveling. I bought my car used, so Im not sure about the upgrade and personalization options available through Lexus. I do have friends whove purchased new however, and they never had any complaints. My Lexus has a very spacious interior. I never have any problem taking my grandkids and all of their necessities in my car. Everything fits perfectly with room to spare.

I currently own a 2013 GS. Initially, customer service was great until I had an issue with what should have been a routine fix. The problem is consistent throughout the lineup with the speaker performance. The door speakers are outperformed by the center channel and satellite speakers. The problem wasnt necessarily the manufacturer defect, but the treatment by the service staff. Im surprised a class action lawsuit hasnt taken place against Lexus for refusing to honor items covered under warranty or acknowledgement of the problem. To sum it up, the ten speaker layout in the 2013 Lexus GS 350 has a defect in the system. The voice coil in the door speakers malfunctions causing feedback to the channel. Today, I make my stand and refuse to be insulted by Lexus any more. Pursuit of perfection? Please adopt a new slogan. This is a brand I will never affiliate myself with, and yes never really means never.

You can get the Lexus SUV with or with out a sunroof, leather seats, heated seats as well as a heated steering wheel. There are various other changeable features to choose from. My Lexus SUV had four doors and sun roof. The interior is leather at a great price! I love the sleek design that it has. It also offers a variety of colors. The passenger seating in the Lexus SUV can hold up to 7 people. The SUV is very roomy so all the passengers can sit comfortably and that is very important to my family. The appearance is beautiful and sleek. They have rear camera feature to make backing up easy as it would beep if you came too close to an object.

Have a Lexus GS300-2006 with 114K. It is now burning 1 quart every 1000 miles. Lexus Customer Service assures me this is normal, they even have it in the manual! It is normal for even 1 qt. every 600 miles according to Customer Service Rep! Unbelievable! My car is also starting misfiring, has carbon buildup. Lexus says, too bad, you are out of warranty and they will not help. I thought I had bought a great car and have had the car in for all services and oil changes. Meant nothing to Lexus. I bought this car certified and have babied it. To make an engine that is having this problems at 114k shows it is a horrible car. Repairs would cost over 8k. Never buy a Lexus. Their engines are build to fall apart. I would be interested in joining a class action lawsuit.

In January of 2011, I purchased a 2007 LS460L. The quality of the ride is what swayed me from purchasing a Mercedes. The vehicle had 40k miles on it and had 4 months left on time of warranty. I purchased the extended warranty and left a happy Lexus owner! Fast forward to Sept 2011, I noticed a thumping noise from the rear of vehicle. While having new brakes installed, I asked my local Goodyear tech to check out the noise. They checked and informed me that it was a common problem on virtually all LS models with air suspension. By coincidence, the techs father was a tech at local Lexus dealership. They informed me that instead of paying them, I should take it to Lexus as they knew of the issues and would fix under warranty. I did, only to be informed that my factory warranty had expired due to time (by 120days), and that the only exclusion in my extended warranty was, you guessed it, shocks! The problem I was told was the right rear air cylinder. It cost $1700 to repair. Lexus, being the quality company that they are, offered to cover the labor if I would pay the cost of the part. The cost of the part is $500. I agreed, scheduled the repair etc. When I picked the car up (and wrote the $500 check), our child noticed that nothing in the back seat area functioned - seat controls, shade control and safety belts! I called the dealer (cell phones) and asked if they possibly had to remove the rear seat to replace the air cylinder. Yes was the answer, so I explained the issue. I took vehicle back. Fifteen minutes later, they explained that the tech forgot to plug back in the wire harness. I left again with my Lexus riding like I expected a Lexus to ride, happy Lexus owner.I wish the story ended there, but nope. Twenty-eight days later, I began hearing the thumping noise again. This time it was with the left rear. I called my Lexus service rep and informed him of the exact same issue again, 30 days later. I explained that I had been on Lexus owner forums since last issues and knew that this was an issue on virtually all LS models. I did not expect to again pay $500 to repair a defect in the vehicle, that I wanted it fixed at no cost. He advised me that I needed to call the Lexus 25 line. I did. I explained it all to the call center answer person. She asked me what I was wanting them to do. I explained that not only did I want them to repair, but I wanted my $500 back from the previous repair. She explained that I would need to schedule to take my vehicle back to dealer and have them diagnose. I did. The funny thing is that this time, I noticed on sheet it said the it was worn strut mount. I called Lexus 25 line again and asked what the repair was labeled last time. They replaced the shock mount assembly. I wonder why they told me it was an air cylinder. They informed me that they would again extend me the offer of me paying $500 to fix their defect. I declined and have asked to speak with a dist. rep. She informed me that they are on the road all the time and may have a hard time contacting me. I politely explained that today, with email and cell phones, I expected a prompt return call. Ill let you know when I hear from him or her! By the way, Facebook, a social media, is a beautiful marketing tool. Lexus uses it! The downside is that I do too! I went to their Lexus Cars page and posted my complaint right there in the middle of all their wonderful posts about their wonderful cars. I encourage everybody to do the same. Social media is not just to sell products. Its to inform people!

Lexus 2011 RX 450H Limited -faulty wipers -faulty Nav system -faulty seat cooling -loud engine noise -loud road noise -lots of wind noise -hard ride-higher than quoted fuel consumptionLexus Quality has deteriorated to the quality of a much cheaper vehicle.

Lexus has different types of cars and models. They each have certain aspects that make them differ from other models. The range of prices between models is reasonable. My car is a fresh new model and it does not look like older models. Its spacious inside the car and everything is easily accessible. Their buttons are not too complex. Theres not much upgrade car room but buttons are easy. It has camera bluetooth and wifi calling phone setting but nothing much more. The space is big but the seats are not comfortable. Its hard leather and it is not cushioned much.

I purchased a 2013 ES 350 new... was very satisfied until Sept. 24 2016. The vehicle had a little more than 19000 miles when someone failed to yield the right of way and collided with my wife near the front and left driver door while she was driving the vehicle. The damage was extensive and the insurance declared the vehicle a total loss. My concern is that neither of the airbags deployed during the collision. The other vehicle involved airbag(s) did deploy.I contacted Lexus and gave them permission to inspect the data image on the vehicle to let me know why the airbags did not deploy. As of October 21 2016 I have not heard anything from them. I have contacted Customer service several times but did not get any information. The vehicle has been towed to a totaled lot. Not sure how long the vehicle will be available for their inspection. I have owned four Lexus vehicles and have not had any problems. I am now concerned if I replace the vehicle with another Lexus will there be a safety issue. Damage images are available if requested.

Toyota hits a home run every year with the flagship Lexus LS460. The car is put together flawlessly. The mechanical parts roar and purr and make reassuring sounds as the interior parts cuddle you in refined comfort. I have well over 200,000 miles on my 2007 model and no intention of trading it in the near future. In most ways this classic machine is just getting broken in about now. I have followed all recommended service calls, both in and now long out of warranty, and been rewarded with a vehicle that still rules the road. It shines almost as brilliantly after a good wash now as it did right off the showroom floor. I could not be happier with how it just continues to amaze me with its durability and reliability. Yeah, the sticker shock is difficult, but 12 years later it is barely but a memory of a tremendous decision. Thank you, Lexus.

Lexus LS 460. Bad quality. Spent almost $80k for a car that after 4 yrs, the upgraded Mark Levinson amplifier went dead. Price for new amp is $3000. This is ridiculous and poor craftsmanship. Bad product by Mark Levinson and bad service by Lexus not doing anything about it. Have been loyal to Toyota and Lexus for over 35 years but no more buying Lexus again. Thought I bought their flagship car and have great parts and service but neither was true.

My complaint is with Lexus, not so much with the dealer. I started having resetting of the navigation system in my 2006 RX330 about six weeks ago with the issue occurring about every 1.5 hours. Now, it happens every 1.5 minutes. The issue does not interfere with the operation of the vehicle, but it is most annoying. Each time the system resets, the audio system is momentarily interrupted but the hands-free (Bluetooth) connection is killed, rendering it useless.I went to the Lexus dealer for a fix, assuming the problem would be minor--perhaps just a loose connection somewhere behind the dashboard. Surprise! They concluded that the five-year-old factory-installed navigation system needs complete replacement at a cost of $1740. Unbelievable.Will I look to Lexus when time comes to buy something new? Unlikely.

Lexus cars are very nice and useful vehicles that everyone should own. And very low maintenance and I think everyone would love to have such a nice brand. Its very competitive. I cant get over how nice my vehicle looks. I think anyone would say the same thing if they were to see it is a nice ride. My upgrades includes new speakers and infotainment system including new touch screens and I have new rims, new seat covers and even a new headline. Plus my vehicle can carry your whole family and plenty of luggage. Anyone will be surprised at its amazing ability to carry tons of stuff including the whole family on long trips.

I had a call from a Lexus case manager name Eric at extension ** about an issue not covered by Lexus, this guy brushed me in two minutes, and lied about a return call he never made to me on a Friday. Today is Tuesday Oct 17, 2017, if I did not answer his call, why did he waited till now tuesday to tell me my car is not covered, not to mention my car has been in the dealer for two weeks waiting on this case manager guy to make a decision. Very poor and professional performance for a luxury car company. Will keep posting reviews on other sites. Dealer service was 5 ⭐️ from my service advisor Jose to the service manager, will recommend.

NEW LEXUS CUSTOMER HERE: I recently bought a brand new 2019 RX350 F Sport and from day one experienced regret from the dealer experience to service. On the night I purchased it, the dealer manager rushed delivery and felt like they gave me a car that was sitting on the lot for a while. The tires were improperly inflated and I had PSI issues right away in 60 degree weather as well as Glue left over on the hood from delivery. There were also other issues popping up like rattles in the door that wouldnt go away to a loose ECU mount in the dash and ICS system failures for no reason. They opened up these areas within 2 days of owning the car. The service tech who rode with me to test the car was also rude and claimed he didnt hear the noises. However, they did find issues and attempted to rectify.The service department rep encouraged me to contact Lexus Corporate and I did. They were nice and ultimately with these issues escalated it to the Eastern Regional Office. That office contacted me to fax or mail over paperwork to aid in their review of my case. I did and when I called to confirm receipt of my fax, I received a condescending call from a woman named Karen who was very rude to me and told me that I had threatened her receptionist on the phone earlier because I mentioned I was encouraged by others to post my issues with Lexus on social media. I was so appalled by Karens call and made sure to call Corporate to file a complaint. Im so disappointed by Lexus and their service that my joyous new car experience is gone. They make good cars but for me, customer service is very important. For these reasons alone, I dont recommend Lexus.

I own a Lexus 2006 and a year ago I started noticing hairline cracks on the dashboard. I spoke with a Lexus representative and he said that Lexus is aware that it is a manufacture defect and I should take it to the dealer and they should replace it. I took it in to North Miami Lexus dealer. The guy took pictures and said that he submitted the claim. I followed up with him since he never called me back to follow up. After 5 weeks he said that Lexus will replace it but I will have to pay $1000. He also said that I can call Lexus customer service if I am not happy. I did call them and followed up with Customer Service manager, Michael, was told that since the car is outside of warranty (however, very low mileage and they recognize that, could have been covered under that) they can only extend the dealers offer and that is very fair. They never looked at the pictures since the dealer didnt upload them and apparently someone in the other department declined for Lexus to take full responsibility for the defect. After searching the issue online, I realize that I am not the only one with the same issue and that different Lexus owners were offered different deals. My belief is that they never even looked into the issue and I was given the generic answer by the customer service management. This is very disappointing and would love to join a class action suit. Lexus is aware of this defect and just getting away with it. The luxury car dealer is washing their hands off. I am not angry but very dissatisfied to look at the car everyday and see the cracks while it is suppose to be a luxury car.

My engine was strangely replaced by Lexus for an unknown reason. When I called and asked why they would not give me an answer, its only warranty from nine years to the day the car was made. When I brought the car broke down from a misfire. They told me it was carbon buildup on the engine. Three years after, I had a letter in the mail stating if my car misfired they would replace the engine up to nine years from the day the car was made by the factory so I got a new engine. I called Lexus, the corporation and they would not tell me why these cars needed a new engine. The engine warranty on it was only one year on the new engine...I would have like to known why such a major engine problem and the car was never recalled. Also another problem was the power steering locked up while driving. If I had been on a highway doing 70 that would have been quite scary I would think. Sounds like another recall should have been made there. I have read many complaints for that problem.... And lastly my melting door panels, what a mess! Started pretty much early on looks terrible ... I had dashboard fixed cause Lexus ruined it when installing a new radio. Good thing cause if it were like the door panels it would be a disaster.

Different varieties of models and features that are actually nice and I would recommended that. Each model is unique in its own, but I prefer Lexus Los cause it offers hybrid and gasoline vehicles and they give you the ability to choose which one that you want. Lexus has many upgrades and personalization options that can be added onto the vehicle and that isnt added to the final bill of sale, which is excellent to me and I actually love that about them. Lexus is such a luxury vehicle and so affordable that anyone can afford them.

My Ls has been in Lexus dealer since Dec 5 2016. Today is January 13th 2017 and I have yet to receive my car back. The vehicle needs a new navigation hard drive. I have third party warranty which covered the repair ($1400 part + labor). Prior to getting the warranty I bought new front end suspension parts for the vehicle. ($5,000+ air struts, upper and lower control arms and hardware, sway links etc all Lexus parts all out of pocket expense) I have all receipts for the repairs done and parts bought. My Vehicle had no issue or problems beside the navi when I brought it in for service. My vehicle was dropped off at Lexus on Dec 5 for the hard drive issue and still have yet to be fixed. I received the car back on Dec 27th only because I needed the vehicle for the new year as my loaner was way too small to fit my family in. Is300. (My car was 3 weeks sitting in the dealer parking lot doing nothing but waiting for parts).When I picked it up on the 27th driving back home from the dealer, CHECK HYBRID illuminated. I panicked. I pulled over and called the dealer. No answer. They were closed already. I didnt have this issue before bringing it to the dealer. I didnt worry too much because repairs still wasnt completed and maybe thats what caused the issue so continued on my way home. No problem. My Vehicle was returned on Monday (January 2nd) first thing to complete repair and the battery was diagnosed. Trouble code PA080 hybrid battery failure. Lexus wants $7,800+ to replace battery and my third party warranty covers all hybrid components except hybrid battery. My advisor informed me that I just missed the hybrid warranty period. 8 years/100k. I was informed that the vehicle will not drive for long and will leave me stranded somewhere down the road eventually if I continue to drive it.I travel from Massachusetts to New York often and cannot take that big of a risk. So I Filed a complaint about the battery as well as poor service. Manager Diane ** contacted me 24 hrs later saying she will make the contact with my dealer to see what can be done and speak with her manager. Communication was absolutely horrible. I had to call corporate multiple times just to get a reply. Diane never called me when she said she would. So I called again and they said Oh she left a message for you saying that your dealer will contact you today with a resolution. (One week later) She says Lexus corporate offers me a $300 credit for the inconvenience. I said What? Thats horrible. I drive a Ls600hL. Theres nothing I can get done or buy with that. I took the offer. Only because they wouldnt offer any further assistance. Something was better than nothing.As far as the hybrid battery, I asked her again what can Lexus do about this? She pretended as if this was a new story I was giving her. As if I didnt discuss it before with her. When The initial complaint was filed, it was regarding the hybrid battery. She says she will get back to me. Today Jan 13 2017. Corporate calls me and says they denied my claim for the hybrid battery and wont assist me on it. I have owned a Ls430, Ls460, and now a Ls600hL. Lexus top flagship. Never thought I would get service like this with Lexus. And its sad to say but this will be my Last and FINALE LEXUS.I will not support a company that cannot support the customers. I stood behind you for a number of years and never asked for a thing. Now when I need assistance you send me to hell. I will continue to share this wherever I can so all long term Lexus customers will know that Lexus isnt Lexus no more. So be prepared for anything. I no longer see reliability with Lexus. Thanks for showing me real customer service Lexus!

I bought LEXUS LS 460 L 2011 in may 2011 new from Lexus dealer with trade my old RX hybrid 2008. My car break down within one year, Lexus took 18 days to fix it without charging any money from me and said it is under warranty. The same problem came last month including some issue in front end. I still have warranty, they keep my car for 2 weeks, then service advisor call me and told me that Lexus is not fixing the car because they said car has bed GAS, you speak Lexus and give me telephone number. I call Lexus, the lady who has my case said to me that because you using this car as a limousine that is why we decline your warranty. I told the lady that this car and also previous car I was using was limousine and dealer knows because they get me the limousine plate number. Then she said call your insurance. They will cover your car. I call insurance company, they said we only cover body damage, not mechanical problem, then I call Lexus lady again now she said we decline your warranty because you got bed gas, now you go to gas station and sue them, we are not fixing your car.You know why she said that, because they fixed my front end and change one of front air shock and Actuators absorb that is why she cannot denied anymore about warranty. Now I am in problem calling Lexus but not getting any response from them. Please, I request consumer affairs and Lexus head office to take some action, this is very expensive car I bought over $90,000.00 including tax and finance. Thanks.

Brand new car today (2019 ES 350 with luxury package). Beautiful ride and handling. Sound system is HORRIBLE. I dare you to try and get adequate sound from rear speakers! With the fader its all or nothing. If you toggle to get more volume from the rear, the front speakers cut out completely. The sound was just as good in cars I owned during the 70s. I bought the car in Brossard (South Shore, Montreal). First thing I noticed is that there were 188 kilometers on the new car (about 140 miles). Thats like driving half-way from Montreal to NYC! Then, I had trouble loading a CD to listen to the sound. Turns out there was already a CD in it... Rap Music, to boot! I can only imagine where this new car has been before I got in it. Dealer (Gabriel Lexus) didnt give a damn... I was told simply to enjoy the car... My first stop was the car wash, where I got the guys to clean the windshield of film and streaks. Previously, I owned 16 Nissans and Infinitis in a row (sixteen vastly better experiences!). I hope I feel better about LEXUS tomorrow, after a good night sleep.

I replaced a cracked windshield. In replacing it, repairman stated he could not put plastic. Left and right side moldings were broken and needed to be replaced- a Advised that we have parts replaced before driving. Out. Will always be available to help you out. Sales rep will not call us to tell us whats going on. We have been dealing with this since Thursday - $175 part.. Would I buy another car from them, what do you think???? 12/9/19

My 2004 RX330 was purchased new. It has 26,000 miles and been garaged, never wrecked. My dashboard has a large crack above the glove compartment. My Lexus dealer in Melbourne, Florida acknowledged that the dashboard cracking problem is widespread due to material defect. We have been a two car Lexus family for 10 years. Unfortunately, Lexus will not pay for repairs even though they admitted the fault is not mine. This is the end of our family ever owning another Lexus.

Lexus has a range of vehicle models to choose from like the Lexus RX 2017, Lexus LS 2017, Lexus ES including SUV models as well. The Lexus interior fitments are well populated with rich wood and soft leather. The glossy shine of a brand new car rather new or used I have noticed that Lexus brand always are up to date. You can upgrade tires at any time if you ever run into weather events that may need changing of tires quickly. You can rely on the customer service if you ever need help with any model upgrades. When my friends tag along they always complement how spacious it is. Its almost like sitting inside a bus how much space you have to relax and do other things as a passenger.

Lexus was very reliable, smooth and sleek, and I couldnt ask for a better car. It was great, beautiful and it had all kinds of features that made it one of a kind type of vehicle. I could not see myself driving nothing else and I literally thought it was one of the most beautiful cars I have ever seen or driven. It would literally turn heads when I drove by. It would fit up to 6 people comfortably and still handled perfectly. I enjoy every minute of every day driving this car. A friend recommended it to me and I would recommend it to anyone looking for a top of the line, classy, gorgeous vehicle.

I bought a 2014 Lexus 350. About a year after I had the car I noticed the leather on the driver seat was getting creases in it. I very seldom have passengers in my car so I only noticed it on my seat. Each time I took it in to be serviced, I pointed it out to the service tech and asked what could be causing it. This is my first luxury car and the first experience with leather upholstery. No one could give me an answer. At any rate it has gotten worse over the past year. I have written 2 letters to Lexus with no response. Finally, the last time I took the car in the service tech said the dealer could not do anything and gave me phone # of Lexus. I have called 3 times to explain the issue, was given a case number and was told a case manager would call me in 1-2 days to discuss. No call.After I called the 3rd time to say I still hadnt received a call from the CM the person I spoke with suggested I send the photos I took of the seats to Lexus along with my case number. Still no response except to say they received it. I spoke with a friend last night who has a 2016 Lexus with the same problem and he has had no luck at the dealer either. Has anyone else had this issue with the leather seats?? I keep a towel on my seat now because it looks so bad. I told Lexus I am very disappointed in their lack of response to this issue as I was always told what a GREAT car the LEXUS and that TOYOTA stands behind their product. Well as far as I am concerned they are way behind in their customer service. Shame on you! I have contacted my attorney to see what he suggests I do. All I WANT IS FOR THEM TO REPLACE THE SEAT.

Have owned several Lexus models very reliable All models. Only problem on 2013 Rx 350 has been front parking sensor will not go off. Otherwise just brakes and tires have been replaced. Sorry but the above is all I can say about Lexus SUV.

I bought a new brand Lexus IS 350 one month ago. Now with only 600 miles driven, the car brake pads are not working. Lexus warranty also does not cover brake pads because they know that their brake pads quality is more than **. If I have to change its brake pads in every 600 miles then I have to change my brake pads 100 times until mileage of 6000 miles. Every time I will spend $300 to buy new pads so only pads will cost me $30,000. United States should consider businessing with Japan who sell Chinese products.

Im dissatisfied by the lack of concern from Lexus for the issue Im having with a 6yr old vehicle. A Lexus dealership advised that my vehicle needs a new transmission and again the car is only 6yrs old. I spoke with a case manager who said there was nothing she could do about it. I asked to escalate the complaint and was told management had already made the decision. I asked to speak to someone in management and was told management doesnt speak to customers. What horrible customer service from Lexus if this is indeed true. I will never purchase another Lexus and cant wait to get rid of this car. I will also make sure those close to me do not have to deal with the same amount of frustration and advised them to not waste their money on a Lexus because they dont care about their customers. Former Lexus Driver.

Lexus has fixed the dashboard in my SUV. Thanks.

Many different models to pick from and they had all the styles I was interested in and test drove all of them till I picked the one I wanted to buy. It had all the features I was looking for in the car. They told me if they did not have the car on hand that I wanted they could find it for me in a matter of days. I went over all the options that were available to me and after listing them all out we had to find the right car in the right color. There was not too much time to pick out the right car and I was very lucky that the dealership had the car in stock that I wanted to buy from them at that time. Then we discussed the pricing.

I recently purchased a 2019 Lexus ES 350. I have owned the car for 4 months now. When I originally purchased the car I advised my sales person that the rear speakers were not working. Of course she said yes they are and did some minor adjustments. Then my husband and I were joyriding and he realized there was no output from the rear speakers. So I called Lexus, made an appointment and took the car in for service. Later that day I received a call from the service advisor, advising me there was a problem with the woofer and the speakers but there was nothing they could do about. He stated, We are aware there is an issue but we are waiting on lexus. So I responded, You guys are aware there is an issue with the car but you are not notifying the consumer before purchasing a car? He replied, It looks that way; but as soon as we get a resolution we will inform you.So next I called corporate and spoke with a call center representative and then a supervisor who stated the same thing. We are aware of the problem and will notify you when we have a resolution. Now the problem I have with that is that Lexus has yet to inform or notify the consumer publicly that there is an issue the 2019 Lexus ES350. Instead they are continuing to take our money and we are left to deal with problem. That is so unfair.I have done my research and there have been numerous complaints with no resolution. I would love to expose LEXUS for not addressing this issue nor notifying the public. I am so frustrated and hurt. I just want my car fixed in a timely fashion and not to have other consumers ripped off or taken advantage of. Please call me (**)or respond to me via email to investigate Lexus.

The IS 250 is a great ride that drives well making even those who dont love driving enjoy it. I love the way this car corners. We test drove the gs and es models as well, but they really felt too sedan for me. The SUV model rs was a disappointment altogether. The SUV has a nice passenger capacity. We however were looking for a sportier vehicle that still had room for a family of four. The IS model has just that. However, our two teens dont feel there is enough legroom in the back for them. But Im in love with my car. The smallest interior details really set this luxury line apart from others. The wood used is gorgeous and held up well. These details really add to the cars comfort. I also like the upgrade rims. They are stunning and add just the right amount of bling and luxe to the car. Other upgrades include navigation which we passed on.

I loved my Lexus. They have many different models for many types of people. I needed one to fit my family, and it works well for us. The Lexus was easy to clean. It was very sleek and even though it was older, it still managed to always have a new appearance. The passenger capacity fit all five of my family members. My children were not squished and sat very comfortably even with their car seats and booster seats. Very luxurious car. I have had many people compliment my car. I have not upgraded yet, but I am now looking to buy a new Lexus with new features. I will find out more features from the dealership. I cant wait for the new technologies they have put into such a great car. We are now selling this model, but we will be looking for another Lexus.

2016 Lexus CT 200h - has easy handling, fuel efficiency and hybrid drivetrain. 2016 Lexus ES 300h - a luxury sedan thats safe and stylish. 2016 Lexus GS 200t - nice smooth ride and easy handling, comfortable seating, V-6 powered with all wheel drive. 2016 Lexus GS F - luxury mid-sized sedan and, the car that I purchased, Lexus NX 200t - has a roomy backseat, fuel efficiency and incredible interior. I chose the silver color. I love this crossover SUV because its roomy and can seat up to five people. The Lexus Enform Remote allows me use my smartphone to unlock doors and start the engine. It has heated side mirrors and a backup camera.The Lexus 2016 NX 200t also offers additional significant available features. Some features are the upgrade to all-wheel drive, 18 inch wheels, navigation system, power moonroof, leather upholstery, and heated front seats. It offers impeccable cabin construction. It has split-folding rear seating, power front seats and generous backseat room. I truly love my car.

Lexus has denied warranty coverage on our car without any reasonable explanation, and ignored our request to provide reasonable explanations. In November 2013, we purchased a certified pre-owned Lexus that came with a 3-year warranty. At the time of purchase, the front bumper was slightly misaligned, with a small gap between the main body and the bumper on the driver side. Over time, the front bumper kept getting loose, making the gap very wide. Also, a gap started appearing on the driver side of the rear bumper.After ignoring several e-mails and phone calls of ours, Lexus requested us to have the car inspected by the service manager of the dealership where we purchased the car. At the time of inspection (August 13), the service manager looked puzzled and said that he would send the pictures and the description of needed repairs to Lexus. On August 19, the service manager informed us by phone that Lexus denied the warranty coverage because the problems were determined to be due to external causes. This argument, however, has no foundation because there is no trace of an impact on either bumper.On the same day, we sent the case manager at Lexus an e-mail requesting her to answer the following three questions in writing: (1) There is no trace of an impact. (I dont think the service manager found any trace of an impact. Let me know if he said otherwise.) What kind of external cause would make the bumper seriously misaligned without leaving a dent or scratch? (2) I understand that nobody can rule out the possibility of a minor contact on the bumper, such as a contact by another car at a speed of 2 MPH while the vehicle is parked. However, bumpers are supposed to withstand moderate impacts, not to mention minor impacts. If the bumper got seriously misaligned by a minor impact leaving no dent or scratch, shouldnt the manufacturer be responsible for it? (3) How can you rule out the possibilities of defective factory assembly or defective repair/replacement by the previous owner?By phone, the case manager told us that she could only send us a generic denial letter. The letter sent through e-mail simply says, it has been determined that the repair needed to the bumper is due to an outside influence. If they were allowed to deny warranty coverage without any reasonable explanation, they would not have to honor any warranty coverage. We are pursuing this matter through various channels, and we will update this as we get results.

I purchased a 2008 IS 250 Lexus in San Diego, California. Since purchasing it, I have had all my service done at the Kearny Mesa, San Diego location. This car has been riddled with problems and recalls including engine, brakes, seat belt, navigation and more. The problems just are never ending, and it does not seem Lexus is interested in taking any responsibility. When my touch screen system stopped responding to touch (350 miles outside of warranty), they quoted nearly $2,800 for replacement. They built a cheap car, charged a premium for the car and are collected from each of us to have their poor workmanship items repaired. I will never buy another Lexus and would never refer anyone to them either.

I am an owner of Lexus RX 400h. The manufacturing year of my Lexus is to be seen in the attached figure: September 2007. It is extremely interesting that the curtain and side did not open airbags when my car crashed over. However, the commercial materials and specifications issued after September 2007 wrote about a protection system of 360, according to which curtain and side airbags open automatically in case of car crash over. After years of research it was confirmed and the representative of the manufacturer recognized, as well that no RX 350, 400h manufactured and approved in Europe contains such a system. This way Lexus Europe misled its customers in the issued commercial materials. Lexus Europe is silent disposing, no recall as it is hard to find a remedy for this problem. As a lonely fighter I brought an action against Lexus Europe for its default. If you have such a car, or you are interested in this issue, you are free to join me here.

Lexus has a wide variety of vehicles across the size ranges, from small and sporty to sport utility vehicles. Everyone knows how nice Lexus look. Its a beautiful vehicle that I am proud to drive. Its shiny, sleek, sexy... sporty and fun and it looks fast. You could upgrade any number of options, drive packages, fuel, sound, wheels, drivetrain, payment, interior and color options... The model I chose has limited passenger room by design, I only need or want room for very few passengers, no desire to be the driver of the bus sized vehicles you can have now.

Me and my brother were driving from oregon to california. He was in a Lexus 2014 IS 250. We were going down the 5 freeway around 65-70mph when I saw his brake lights turn on and he lost control of the car. Before he hit the division line you could see how the brake lights were on but the car didnt stop, it just burned wheel and then he knocked down the division pole going an average speed of 30 mph - where he went on the opposite side of the freeway, where he was hit by a semitruck, leaving him in the hospital and the death of our pet.

Hello. This Vehicle is great but easy to steal for thief. After I purchased I heard, from the other Rx350 owners and insurance broker too that this model is been easy to steal. Now recently someone steal my Rx350 2016 from My driveway and I reported to police and they recover too on same day. But all key system and other things are damage. What should I do in this case? Should I take this vehicle back, which I am not comfortable to take this vehicle? And Constable told me that Lexus dont have vehicle tracing device in uptown 2019 Rx350. But Why Rx350 is easy for thief to steal that car. Why Lexus dont have proper lock system. This is not acceptable and I will not suggest to buy Lexus anymore. I think we should look for another Brand.

My wife purchased her second new Lexus SUV in 2013 and was a diehard Lexus repeat customer. Her new Lexus RX450H is an expensive luxury class vehicle, and she justifiably had expectations that it would be a safe, reliable, and comfortable vehicle. It turned out that it is none of the above, and furthermore the Lexus people not only don’t stand behind their product, but knowingly deceive their customers regarding the quality of their products at the time of purchase.This vehicle and many other Lexus models have a faulty evaporator component in the air conditioning system which drains condensation into the cabin causing mildew and bacteria to develop and grow. We became aware of this after the terrible smell inside the vehicle became noxious. The Henderson, Nevada dealership where we purchased changed the filters at our cost and the problem persisted.Eventually, we learned that Lexus was aware of the vehicle’s defect when they sold us the car. Now, there are class action suits against Lexus for this specific defect, and the corporate office’s refusal to remedy the defect. While the corporate office acknowledges the defect and has issued several Technical Service Bulletins, or TSBs, which gave guidance to the dealerships and suggested specific language to placate the customers concerns, no recall has been made and Lexus admits they do not have a plan to fix the defect.After numerous attempts to resolve the issue on our part we have not received satisfaction in resolution of this defect. The corporate office claims resolution lies with the dealership, and vice versa. What is dispositive is that Lexus products are not the reliable vehicle they once had a reputation as, and after sale customer service is deplorable. So, look a little further if you are considering the purchase of a Lexus in the luxury vehicle market.

Do Not Buy a Lexus with Parchment Leather. Color in our ES 350 seat bolster was gone at 23K miles, picture should be attached. Yet color in our older RX 350 is still perfect at 73K miles. The ES 350 is under factory warranty. Contacted both the selling dealership and Corporate Customer Service, and they basically Take a hike. Been Lexus customers since 1993, but that has now ended.

The issue is that I was told that the $1,000.00 for es350 2012 incentive ended on 12/22/2011. After leaving Hoffman Lexus, 750 Connecticut Blvd, East Hartford CT on 12/23/2011 with a signed lease, I searched google for Lexus incentives. It is noted on several web sites that all Lexus dealers are giving $1,000.00 until 1/2/2012. Other sites indicate this $1,000.00 incentive is good to 1/3/13. I emailed Al ** and visited him today after no response from email. He and his manager stated that I had not seen it first; then it did not apply to all Lexus dealers. Please clarify for future reference. I have been a Lexus customer since the late 90s and would like to remain with the Lexus family.

Lexus has a LX, a LS, RX, GS, NX, RC, ES, GX and CT. There are many more but these are the main ones that offer the most value and luxury than most others seem to do. The car has many things like a great trunk, engine and seats. It has great lights and it had wifi and it is really fast to drive all the time. There are many upgrades like the seats and then theres the tire rims. They have custom stereos too and have custom features inside like a touchscreen. Also, the passenger capacity has a lot of room to fit a good amount of people in it so that they all can be comfortable and that they can have lots of room to do lots of things without feeling crowded.

There were no obvious problems until a multitude of lights came on telling me to get the car to a dealer immediately. I took the car into Mungenast Lexus on Saturday, 3/8/2014 with 89,000 miles. The tech hadnt seen some of the items and I was told I would have to wait until Monday to find out the cause. They got the malfunction lights off and I said I would drive it until they came on again. The car wasnt driven much Sunday or Monday but the lights came on again late Monday and I took the car back to Mungenast on Tuesday, 3/11/2014. On Wednesday, 3/12/2014 I was given an estimate of $10,682.75 for the necessary repairs, not including taxes. Does anyone know of a $73,000 luxury car requiring $11,000 in repairs at 89,000 miles? A car that has been maintained and hasnt been in a wreck, has regular maintenance (although not by Lexus) or any other obvious mistreatment. I made a complaint to Lexus Customer Care (yeah, right!) and they gave me $2000 toward the repairs which I felt was a joke given the forums that point out all of the problems with this car. Virtually all of the repairs necessary are mentioned in all of the forums or other online places to learn of car troubles.I had all of the repairs done except the upper and lower control arms to the tune of $4637.81 including the $2000 credit against the repairs. The upper and lower control arms represent another $4690.15 plus tax. Ive been told to get this done as soon as possible. The car cant really be aligned until these are repaired. I had the first items done in order to get the car back and take advantage of what had been offered before they tried to renege on that. Additionally, I cant sell the car as is because it wont pass a state inspection. Even if I get it fixed, CarFax is probably going to show the repairs so I cant sell it as an individual and if I keep it, Ill be waiting for the other shoe and another $3000 or $4000 in repairs. I feel like I have been really screwed by Lexus with little ability to fight back.I plan to make sure this is known to as many people as possible and am seriously considering a big yellow lemon on all 4 doors with something like, Ask me about my Lexus experience with an e-mail or phone number. I have no idea if this would qualify for a lemon law claim. Repairs: 1) R & L #1 & #2 Upper Control Arms: $3210.35* 2) R&L Lower Control Arms: $1479.80* 3) Water Pump: $701.50 4) R Front Shock: $595.36 5) Brake Actuator: $2704.96 6) Bank 1 & Bank 2 Fuel Ration Sensors7) O-Ring, Fuel Gasket & Insulator at High Pressure $1523.67Fuel Pump: $871.52 *Work not done yet. Work that has been done: $6637.81 including tax. $2000. Lexus credit equals $4637.81. Perhaps the shock and the water pump would be okay although with 7 previous pre-owned cars driven in excess of 125,000 miles I had replace no shocks or suspension items. One fuel pump on a 2005 Lexus at about 100,000 miles.