I am so unhappy with the service and the cars Ive been driving. It is one problem after the other. My problem is you guys keep on fixing how many times must a new car be fixed. I changed my previous Polo for the new Polo because of the problems it gave me and the constant fixing. The new Polo is a bigger piece of rubbish with endless issues. Can you just take your car please. Im not interested in any more fixing. I had enough. This is what Ive been experiencing: wind sound problem, the brakes noise, the 2 seat belt campaigns, the handbrake campaign, an Issue with the handbrake, I had an issue with the tyre alert thing as well. It said that the left rear was low but the right rear had a puncture, And now to top it all off its raining in at the sun visor. I was soaking wet yesterday by the time I got home from work. Please understand I do not need these kind of problems from something I pay EVERY month. I bought the car from VW at Edenvale.

My 2006 VW Passat died on me at 87,000 miles about a week ago. After receiving the countless letters about the parts of my car that theyd be happy to service over the years because, oops! They realized theyre faulty, my car left me stranded about a week ago. The service people stated itd be 4-5 thousand dollars to repair. According to Kelly Blue Book thats about how much the car was worth 2 weeks ago when it ran. Every time I took this car in to be serviced, the VW technicians would present me with a list of the issues with the car, ranked in order of severity. Whereas most car techs are trying to swindle the customer out of money (historically), I actually believe the VW technicians were being honest: my VW ACTUALLY was riddled with problems that were no fault of my own, simply because these cars suck! The technician informed me that one matter in need of attention was the crack somewhere in the structural frame of the front of my car that could get progressively worse OR may just continue to exist but never cause a problem. How does a car that hasnt ever been in an accident suddenly crack? I never realized the internal frame of my VW was made of eggshell...My advice? Steer clear of VWs. Even my friends CC tells him Service Now! every time he starts his car, and it has less than 10,000 miles on it. Youll know quickly youve made a mistake when you received the letter about the engine coils that are bound to malfunction or whatever other part of your recently purchased vehicle will screw you over next... On a separate note... Anyone wanna buy a project? If you like restoring dead cars, the VW dealership in Cary said theyd give me $150 for it... top that and its sold! :)

I bought an Amarok and only had the privilege of a weeks drive when my clutch broke. I have been phoning and trying to get action for 3 weeks without any results. My husband and I have a contractors business so we drive a lot between sites. There were very long and meaningless explanations as to why they couldnt help us with another vehicle. The worst of all is the lack of communication. Not a single person in the dealership knows when their vehicle part will arrive and nobody is letting us know whats going on. If you ask for a date and time, the person will react by saying they dont want to pin on a direct date because they dont want to be held responsible. Come on, this is Volkswagen, a big firm not a one-man roadshow. There is a total lack of professionalism.

I bought Tiguan model 2012 from the dealer in Abu Dhabi. I am the only driver, and exactly after the 3 years warranty expired, I started experiencing major problem with the car. For example: leaking coolant pump, boot cracked, noisy bush cracked, stuck defect, and more. I have just replaced the roof cetane (damaged with no obvious reason) and cost me almost 1000$. And last year there was oil leakage which required costly replacement. I would like to know why this is happening to a new car. Never happened to me before with other make. Please do respond to my concern.

Volkswagen shouldnt be sold in the US. The customer service is awful and the warranty means nothing. I traveled to Michigan for a quick vacation. The car broke down hours away from my destination. Get a towing truck through road assistance was almost impossible. My car was sent to a dealership 2 hours away from where I was staying. 12 hours later I received a call to let me know they got my car and they were going to inspect it in 1 week, I was staying there for only 2 days. After spending 7 hours on the phone, I decided to take a taxi to get a rental car (the closest rental was 1 hour and a half away). Volkswagen couldnt provide me a loaner/rental. I had to paid for everything. Everybody I talked to over the phone told me to contact the trip interruption department. After spending 200 dollars in a taxi, I get a call that the car was ready. According to them, the car was not fixed correctly at the dealership in Chicago (Volkswagen Irving Park Chicago). Took another taxi the other way, another $200. Once I got there, the Muskegon Volkswagen rep told me the following: We reconnected a hose that they forgot to connect when they replace the crankshaft sensor in Chicago... Please note the car has only 25K miles and broke a few weeks before this. They charged me because a different Volkswagen made a mistake but trip interruption was going to take care of this. Long story short, I made it back to Chicago, mailed all the receipts as they told me to do and today I got a call to let me know the case was declined. This is not money related, I dont care about the money but I can tell that Volkswagen customer service is awful... In Muskegon, in Chicago... Everywhere... even the customer CARE. I dont understand how they do business with this poor customer care. Definitely, not buying a Volkswagen again. On top of that I bought the extended warranty!!! STAY AWAY FROM VW CHICAGO IRVING PARK... STAY AWAY FROM VW MUSKEGON... STAY AWAY FROM VOLKSWAGEN...

I am very disappointed with Volkswagen Of America. My CC has a recall on the fuel pump since last August. I don’t feel safe driving the car and with children. Volkswagen does not have the fix yet and they don’t know when they will have the part. They would NOT let me out of my lease. They said they could send me a check for two free months of payment. Which I turned around in less than a week to pay for a unexpected repair of the on the car. I left a message for the manager of Vyletel Volkswagen of Sterling Heights MI to see what other options I have. Of course I did not receive a callback. Volkswagen of America will not provide any other options except for me to pay off our lease. It’s very disappointing after we have been customers with Volkswagen since 2005 and we never had a issue with our prior cars. I have filed a complaint with Federal Safety. Next step to file with State Attorney General!

I surrendered my Volkswagen Jetta for the diesel recall on 1/18/17 and Volkswagen has not paid off my lender as of todays date. I continue to make my payments to keep my account current and preserve my credit, even though I have signed power of attorney over to Volkswagen. I am not making any progress with Volkswagen. Its a different story every time I call them. I need assistance please. I have every phone call and correspondence written down for verification. I have received my final offer, and Volkswagen has admitted over the phone they made a mistake on the payoff amount, even though they are supposed to contact my lender (Santander) to verify the payoff amount.

I own a Volkswagen Touareg and during a rainstorm, water drained into the fuse box and destroyed the system circuit. VW is claiming it is not a recall therefore, they will not repair the damage. The service dept told me there had been another VW in their shop two months prior with the same problem and it cost that owner $7,000. My cost is $15,000+. Why is it auto manufacturers do not have to stand by their products? If I sold a product that was defective, I would have to fix it or replace it. As a consumer, I am very dissatisfied and angry that I should have to pay for a manufacturing defect they know exists and refuses to fix it.

I bought a brand new 2019 Beetle and noticed it had a bunch of things wrong right off the bat. One of the speaker lights didnt work, the manual seat sinks after a few hours, and the A/C button doesnt work properly. I am 3.5 hours away from a Volkswagen dealership so it takes me 7 hours round trip to service it. I have to do 2 seven hour trips per service because they never fix it in one day. So far I have had to make that round trip 4 times and they still have not fixed the issues other than the speaker light. I dont have time or patience anymore to take many days off for nothing. The product is poorly put together and the service is HORRIBLE, at least at South Motors in Miami, FL.

I have had nothing but poor customer service experience with VW USA Customer Care. When I called the dealership where I purchased the car in panic after my car brakes failed on the freeway - the salesman did not invite me - ever - to check my car, which is an accident waiting to happened. It is nothing short of a miracle my kids are still alive due to my car stalling at a major and busy street in Los Angeles at least on two different occasions.I have contacted VW Customer Care before the car was stalling - when the driver door was about to fall off - mind you I am 411 tall and weigh 100 lbs. I later contacted VW USA Customer Care again when I started having brake failures and they did nothing whatsoever except waiting for them to get back to me (in a week or so) and then saying that they cant do anything. So when my car started having stalling episodes (2 of them on major streets in Los Angeles), I did not bother contacting VW USA Customer Care but went to the dealership that said they do not see a problem and that they run the car computer system something of that sort and everything looks good.I also like to say that every time I went to the dealership, I had to make sure the right description of what has happened is put down on the work order and not what might look better on paper. Not having a loaner car when I pay almost $400 a month for my car that keeps breaking down is a terrible business practice. The Sun Visor hitting my eye could put me out of work. Fire coming out of the charger while I was driving traumatize both - my very young children and I - Please note that since then, none of the car chargers has been working so I have to rely on a portable charger I have purchased. I truly appreciate your willingness to help but I have lost faith that anything will be resolved because if VW Customer Care did not care that my childrens life and my life are in danger driving a Volkswagen, then why would they care now that my lease is almost ending? True. VW still does not care.

My son was parked with the engine running, listening to the radio. The engine burst into flames and exploded three times. He was parked up against a building across the street from our apartment. It was determined it was due to a malfunction in the engine, and we were reimbursed for the car by our insurance company. Our son could have been killed, but Volkswagen, which is doing a big ad campaign about safety, refuses to pay the building owner for the damage or to reimburse us for our $1000 deductible. There was a recall, but even though we bought the 2-year-old Bug from a dealership and had it serviced at a dealership, we were not advised of this major problem with the car. Forget safety in a VW. Forget responsible compensation from VW.

I leased a 2012 CC for 3 years and now Im financing because Im tired of having a car payment. I have 51K miles on the car and got a 48K mile warranty with the new financing. I have got all the scheduled maintenance done at the dealership, Palisadas VW in NY, and have never been told about a carbon build up. So a month or 2 ago, when I started the car when the engine was cold, I was getting a putting like feel and sound coming from the exhaust. I felt nervous driving the car but once the car was warm and on the highway, everything was good. I took the car to the dealership. I have the top of the line warranty so why not, and the guy said since the Check Engine Light isnt on, the warranty wont cover it but once it does come on to bring it in and hell get it cleaned. So last week the light came on. I brought the car to the dealership right away. Well what do you know, the warranty doesnt cover it. And to top it all off, they want to charge me $1100. Im beyond pissed. I called VW Corporate and now Im in a fight with them. After seeing that other people have had the same problem, its like they put keep that out of the warranty so they can bang you over the head when you need it done. I tried to tell the woman from Corporate that they can easily call this little dealership and tell them what to do and they will listen quickly. Every dealership will do whatever to keep corporate from calling. I forgot to mention that this is my second car with VW. I Leased a Jetta for 3 years, and paid off the while lease within 6 months, and now leased my CC for 3 years, and financed for 5 years. Ive never had a late payment. Im your ideal customer. Im also a combat veteran. So corporate says they want to put a fuel injector cleaner type into the car and see if that works. They did that today and when I spoke to the service guy at VW we both agreed that it wasnt going to do anything. He asked if I could leave the car overnight so the tech can cold start it in the morning and they were authorized to do the procedure again. I said to do it, might as well since its free, and I have to the steps corporate spoke about. As I was writing this, corporate called. I told her I was doing research and seeing other people having the same problem and that I was so angry. Of course she said We dont want you to be angry, and I said we both know theres only one way Im not going to be angry and thats to just clean it properly. I told her I wouldnt have bought the car if I knew this would happen. I wouldve leased or financed something new or left VW all together. So we shall see tomorrow how this soap opera continues. I will fight this to the end and take it as high up the ladder as need be. I recommend that if other people are having the same problem to contact corporate and fight with me. Thanks for reading, God bless and Fight The Power.

I was unemployed and needed help regarding my car payment. Volkswagen of America agreed to make one payment 15 days before my 30 day late notice which would affect my credit score. They did not make the payment in a timely manner and my credit was severely blemished. It took almost a month for the payment to be made and unbelievably they put a stop payment on the check and my credit was hit again. They then made an electronic payment. And they have allegedly let the credit bureaus know to remove the derogatory remarks. Not one person at Volkswagen of America has apologized. Awful. Will hopefully rid myself of my current VW soon. No more.

I have a 2013 VW Hybrid which now needs it THIRD transmission. (1st 2 transmission @ 60+K) I contacted the Regional Manager, Jake ** who stated that all they “VW” can do for me is lower the price from 7100. to 6400. As per Jake ** his supervisor Sharon ** stands behind that decision. VW put a BAD product on the market and refuse to be an Honorable Co. and take responsibility for fixing the transmission. The CEO Hinrich J. Woebcken needs to be made aware that this is unethical. VW was a huge disappointment, totally ruined by perception of the company and the product.

I purchased my 2014 Volkswagen CC in September of 2014. I was so excited to join the VW family. I leased this vehicle to get my feet wet and determine if I would be a lifelong VW customer. Well, in 2016 while driving down one of Houstons busiest freeways my car stalled and I was just barely able to pull to the side of the road. I had to have my vehicle towed to the dealership where they kept it for 4 days. They replaced multiple parts, it seemed fine. The very next morning I got up and the car wouldnt start. I had to have it sent back to VW in which they discovered an issue with the fuel pump module. After replacing this part, I drove it back home and the next day it wouldnt start again, maybe the third time is a charm. I had it towed back to VW and they replaced the battery. Less than a year later with my son in the car, the vehicle died again. Luckily I wasnt struck by another vehicle. I had it towed to the nearest VW service center in which they told me it was the fuel module again, but it was out of warranty and I would have to go through VW cares to see about getting it replaced or I would be responsible for an 1,800 repair bill. Well, after going back and forth with them they agreed to replace the part. Can you imagine how unsettling and scary it is to drive a vehicle that has such a huge safety issue and recall with no permanent fix. Well, this weekend I was driving down the freeway and the vehicle stopped again, I was blessed enough to pull to safety. My 10 year old son was in the back seat praying we wouldnt get hit. I had the vehicle towed to VW Saturday night at 8pm, so I was without a vehicle for the entire Easter weekend and couldnt get my son to his obligations. Monday morning I received a call from service advises, my brake fluid was green, the control arm bushings were cracked/dry rot and I needed an alignment totaling 1,000+ in expenses. The service rep stated this was just the beginning, but there was also several transmission codes and the diagnostic would be 135 to see exactly whats wrong with the vehicle. I told her to go ahead that was at 9am, its now 6:30 pm and I have yet to hear anything. I called around 3:00 pm to be told the clutch was out and they were trying to get me a quote for a transmission and to expect my service rep to call before end of day. Well, I am truly disappointed in the service, maintenance and overall Volkswagen CC. I will list all parts Ive had replaced on the vehicle and estimated repair costs since Ive had the vehicle. Ribbed belt. Tensioner. Valve. Separator. Mounting. Bearing. Turbo valve and crankcase breather leaking oil. Washer. Fuel unit. Control un. Battery. Battery disposal fee. I have not added the additional services that Ive had in the past 6 months.

I took my VW Polo Vivo sedan 2016 model in for a 90000ks service the 1st week in July. I told the technician that there is a cluck cluck noise coming from the drivers side. Can he please check it. When I got the car back he said the battery needed to be replaced and but I could still drive the car. A week later the car wouldnt start, so took it back to the dealer that did the service and had them replace the battery. I still told him there is this cluck cluck noise. They replaced the battery and he said that he heard the noise but I can still drive the car. They picked up that an irregularity on an injector but I can still drive the car. Only when the EPC light comes on then I must bring the car in. The same day I replaced the battery while on my way home the car wouldnt go faster than 40ks and this cluck cluck noise got louder and louder, eventually the car wouldnt go anymore and I had to get towed home. The next day I called a VW near my house and they said that they cant help me. They fully booked. They can only help me the Friday the 12Th. So I had the car towed in, the security guard at the gate closed the gate in the tow truck and let us drive around aimlessly trying to find the service department. Booked my car in and they took me home. I called in at 3pm that day to ask if they had found something and the guy said to me there is a waiting period of 24 to 48 hours for the technician to look at my car. So I called on every time to this dealer to find out what was wrong with my car. By Tuesday the 16th they still didnt know what was wrong with my car. Wednesday the 17th they said to me the spark plug melted, they couldnt explain how that happened. So they needed me to pay a R6500 stripping fee so they could strip the engine. Thursday they came back and said that the gasket between cylinder 1 and 2 is burnt, they would get back to me with a quote. Thursday even they came back to me with a quote of R45000 that the engine needs to be overhauled. Im still asking how can a car go in for service and a week later the car isnt working and now the engine needs to be overhauled. I logged a complaint with VW SA and they also of no help. Both dealerships are not willing to help me. So now its almost 3 weeks and I dont have a car, and no one is willing to help me. This whole experience has left a sour taste in my mouth and I will never buy another VW in my life. I will also tell people not to buy VWs and what service they in for.

Owners of VW Tiguan are needed for an action Volkswagen Corporation US and Volkswagen Corporation Germany of Tiguan 2009 and other years for faulty roof drain hose. Faulty roof drain caused a flood in the vehicle floor that caused an engine failure, a failure of the computer system, and as a result a total loss of the car in my case.

If a car is out of warranty by less than 30 days, is there a channel to go through that promotes good will between the customer and VW? If a goodwill gesture is not possible, I have a question regarding the number of defects required for a recall? When a part failure occurs out of warranty, what recourse does your customer have? How does one go through the appropriate channels to ensure the customers complaint is followed up on? What documentation does the company have on the failure rate of the part in question?The reason I ask is, the driver side headlamp assembly (Produced by Hella) in my 2008 VW City Jetta stopped working. The part number for the head lamp assembly is 1JM-941-015-D. My best estimation is that there were approximately 4,400 - 4600 2008 VW City Jetta manufactured for the Canadian market. Note Sales volumes of City Jetta for the period 2007 - 2009 2007 City Jetta Sales Volume = 4449 2008 City Jetta Sales Volume = 4640 2009 all City models Sales Volume = 8421**Assumed 50/50 Split between City Jetta and City Golf in 2009Note that the 2008 City Jetta was only sold in Canada. Therefore the units that have required similar repairs to this point may not indicate that there is an issues and could theoretically could be viewed as statistically insignificant. A few things to consider, this is the only car that the headlamp assembly was manufactured for. It is not a common part that can be found on either the 2007 or the 2009 VW City Jetta, nor on the regular Jetta that was sold anywhere else around the world. Thus limiting the amount of data on the headlight assembly itself.The car in question has approximately 80,000 Kms on it. This indicates there was not an above average amount of use. Additionally, it has not been in a car accident and all parts are original equipment, including the bulb which was installed by VW of Windsor. The connecting wires between the head lamp and the socket melted, as stated by the VW of Windsor technician. I do not believe that this should occur under normal wear and tear on a car. The two VWs that I owned previously did not have this issue, nor was it encountered on any other vehicle that I have owned.Lastly, this part is not readily available to the public, because it was not used in any other vehicle. This makes the repair approximately $900. I have tried to find the part through other means and other repair facilities and was unsuccessful, because the part is so rare. If someone could please give me a call back to discuss my concerns it would be greatly appreciated.

Love my Tiguan but I urge you to purchase a warranty. I keep my car very well maintained but there have been some costly repairs. This car is an extremely safe car. I used to see the results of some horrible accidents when I worked at a VW body shop and every person walked away.

I have owned 3 new VWs financed all 3 by VW credit, you never change the paperwork to reflect a paid loan, still 10 years later it says VW credit is a lien holder, not true. Many recalls on my former car that I continue to receive notices on even though I traded it into VW when I purchased my last VW. Just gave my final VW to a junkyard after service from a dealer here in Chicago that took a week to give me my car back and then the problem (coolant leak, replacement of tower) continued to leak and they tried to overcharge me but I had it in writing, very shady people, bad service, dont know anyone that has that kind of time. Just want to buy a car that I enjoy driving and be treated fairly, not too much to ask but VW has failed miserably, no more VWs for me sadly.

Dear Rick **, I wanted to contact you regarding my experience with VW Boardwalk over the last month. I am sad to say that I have been very disappointed in the services provided. VW is viewed with a top of the line customer service and standard of care, and unfortunately I no longer can see this. I have been disappointed enough that I have decided not to continue servicing my vehicle with your branch. I was charged 1000 dollars at the beginning of the month for a service that included flushing my coolant and replacing the timing belt cover, which I was told was most necessary. Afterwards my car stopped working all together and I had to tow it to the closest VW dealership where my battery was replaced. In the midst of this my vehicle also had been broken into, shattering my windows and stealing my purse, which I understand is my misfortune, but this also led to delays in getting my vehicle to the shop.Following the battery replacement it was noted in the system by VW SF that the coolant was leaking as well as oil. This was never told to me, this was later pointed out in the notes during my last and most recent service. VW SF just replaced the battery and said I was good to go. The next day I noticed a puddle under my car, determined it was coolant and since your technicians had just worked on that system in which I spent a large amount of money I went straight to you. My car remained with the shop for two days before I got an answer that the water pump needed replacing. This was very curious to me as I had replaced it exactly one year ago with another VW dealer in SF and that your technicians had just finished working on that system, and said everything was taken care of. My understanding is that when a car is serviced these kinds of things are tested and addressed, please let me know if that is not the standard. I would hope that during this testing they would discover a leak in the very two systems they just worked on.I would like to note that at the first service on 9/10/2018 I was advised to replace the timing belt cover, this was necessary to prevent an oil leak, which again was noted to remain. In that service is also when I had my coolant system flushed, which then again was noted on 9/19/2018 to be leaking, all less than two weeks after the initial service. This information again was not shared with me verbally but noted in the invoice. Also noteworthy my warranty for the water seal expired on 9/20/2018. Due to the inconvenience of timing when the diagnosis was finally made, my one year warranty had expired four days before, leaving me with another very large bill.With all my concerns your representative heard me out, and said he would try to help as this was very much not fair. I waited his return call, left VM after VM, and never heard back for another two days. At this point I am without my vehicle and a little desperate to get it back. The representative said he would help me out and give me a good deal. I had other quotes at this time for much less, and considering VW wouldnt honor the very recently expired warranty, which is one of the reason I always have my vehicle serviced with them second to the standard of excellence I have always expected, I was considering cheaper options. The representative seemed sincere in his attempt to help so I gave your team a second chance. When I picked the vehicle up I was given a bill of 1300 dollars. 900 of that for labor charges.To me I feel I have not received the high standard care and excellence that I expect from VW. I leave my car in the hands of your employees and expect them to work efficiently and honestly. I expect them to report to me what is wrong with the vehicle as well as what needs to be fixed in order to keep my car functioning at its best level. And lastly I feel that I have been taken advantage of costing me not only money but stress and unease and a lot of my time. I am very disappointed as I am sure you can understand through this email. I honestly cant even trust that the work that was just finished is done properly or that the work I have had done needed to be done at all. I feel that the standard of performance, liability and honesty has been very much compromised. I also feel that guarantee of labor and parts doesnt actually exist. I really am disappointed that I no longer feel I can trust my car in the hands of VW representatives. If not them, then who?

I called for an itemization report because although I was making payments well above what I owed, it was not reflected in my account. It took three calls to get an itemization report. When I finally got the report, which reflected that my loan had already been paid, but an account balance was being shown as owed. I asked to speak to someone else, which was a manager with an IQ well below 30 and who was obviously really poorly educated. She kept asking me where I was getting my numbers, and I kept telling her from the information you just sent me. She kept telling me that her information was accurate and I owed about a grand, when really they owed me. I told her to add what she gave me, and she told me she did not have time to add 33 payments. I asked to speak to someone else who was going to be proactive and helpful. She told me there was no one else. I have to file a complaint with the BBB and call in a favor from a lawyer to get this issue resolved. These people are thieves and are genuinely cavalier to the fact that they do not know basic math.

On June 26, 2015 I contacted VW customer care because the third window in my 2009 VW beetle convertible had a window regulator go out. My complaint number was **. My car had 30,427 miles on it at the time. I complained to them about my window regulators failing on the front and back drivers side and now the back passenger window. I had already fixed the front drivers side and was quoted around $1100 to fix the back window (which I could not afford), now the passenger window went out. On 7/1/15 they replied back that there was nothing they could do because my vehicle was outside the original 3-yr/36,000 mile warranty but they thanked me for contacting them. Well yesterday my front passenger window went out. Help Me!!!

I have a new 2018 Golf GTI, I was surprised to find there is no cover for the battery, the terminals are both exposed. I asked the dealer if this was correct and they did not know, I called VW customer care and they said they dont know what they put on the cars, they are not able to answer technical questions, and I should ask the dealer. I said I had done so without satisfaction and was told to ring around dealers until I found someone who did know! I am surprised to find the two battery terminals exposed on a vehicle that is so complex, this is a potential shock and fire hazard. This is my 10th VW and I do not recall seeing the terminals totally exposed before.

VW TDI buy back - We turned in our car on Jan. 19, 2017. Today is Feb. 22, 2017 and they still have not paid us. Not only that, the car was a 2009 and was on track to be crushed but we were not told this when it broke down and they made us pay 4300 to repair it as supposedly VW would not take back a car if it wasnt running. Now I am wondering if it was the dealer - Ken Garff in Orem Utah.

I want to put it out there that Volkswagen is the WORST car ever made. I bought my 2010 Volkswagen CC in 2013. From the first year I bought it, I have had nothing but problems. In July of 2015, I was in the line at Taco Bell, and my car just died. It would die EVERY TIME I stopped the car (at a red light, parked, etc.). I had to have the Fuel Pump control module replaced. In December 2015, I had to have sensors replaced. In June 2016, I have had my engine replaced when I took it in for the Steering Column Defective message. In July 2016, my Steering Column Defective message popped up yet again, so I took it in again. They replaced the Steering Control Module. A week later, the Steering Column Lock Defective message popped up again. I took the car back in and they replaced the Immobilizer. Its been about a week since I picked it up and today, the check engine light is on YET AGAIN. Let me just say, I dont miss oil changes, I do not rag my car out. I am a responsible adult who drives 16 minutes to work everyday and 16 minutes home. I do not take it across the country. I take care of my car, but this has been nothing but problems. Problems that are not maintenance. There have been recalls on the engine and the parts for the steering column lock defective issues. My VIN wasnt on that list, but yet Ive had the problems. My warranty company has put $10,000 into this car in the last 2 months. I have spent $800+ in repairs out of my pocket. My car isnt even at 100,000 miles yet. This company has done NOTHING to help me with these issues. I have contacted corporate on MULTIPLE occasions about this and they wont do a thing. This car also has the airbag recall. I tried to trade it in (AT VOLKSWAGEN) and they said because it has the recall, they cant give me but $6,000 for it. $6,000 for my car that I paid $16,000 for and that has MULTIPLE BRAND NEW MAJOR ITEMS!!! So not only is this car unsafe because of how it was put together and the parts that keep going bad, if I get in a wreck, my airbag may have metal come through and stab me in the face and kill me! But they dont seem to care about that. Trust me, buy a Toyota or an American car. My fiance has a 2010 Toyota FJ Cruiser and has had to replace the battery once. Thats it. He bought it a year and a half before I bought mine. Volkswagen, Im meeting with my attorney next week to get this fixed. It isnt right and the fact my car is constantly unsafe and you do not care, proves that you have no conscience as a company!

I re-titled my car from VA to IL in late 2019. After receiving my state transfer packet from VW, I called them before I went to the DMV and told them I thought I was missing a document in my packet. They assured me I had everything I needed. When I went to the DMV, they informed me I was missing a document that I told VW I needed earlier in the day. This caused a significant delay in re-titling. I had to pre-pay my taxes on the car for 2019. I submitted paperwork to VW showing that I had retitled the vehicle so I could receive a credit on the taxes I had already paid, and they told me I would have a resolution in 6-8 weeks. It has been almost 3 months and I have still not heard back on my status. Every time I call and talk to a customer service representative, they promise me they will get an answer by the end of the day and will call me back. I have yet to receive a call back. I have absolutely had it. Their agents do not care about making sure I receive the money I am due-I truly wonder if they are just holding on to the funds from the state of VA and not forwarding them on to me. It is ridiculous.

I contacted VW Roadside Service for assistance and spoke with a customer service representative (CSR) named Tammy. She was very abrupt and discourteous as I tried to communicate why I needed Roadside Service. My front left tire blew out. I contacted the VW Roadside Service. The CRS asked if I had vehicle warranty and after she checked she said I did not have the warranty. At that point she became nasty and abrupt in taking my vehicle information. She told me that Roadside Service did not change tires. She did not listened to the information that I gave her and she kept telling me this does not work speaking about my credit card when that was incorrect. There was nothing wrong with my credit card. If she had listened to me she would have gotten it right the first time.My husband and I have purchased several vehicles from VW over the years and I am very disappointed and angry at the treatment I received when I was in need of HELP. I did not think VW Roadside Service is only for consumers with warranties on their vehicle. I will not use or recommend this service to anyone else. There are other Roadside Services that are much nicer than this one!

I bought a brand new 2007 VW Beetle six years ago in Huntsville, AL and I hate it. What do you hate about your Beetle? Heres a long list of why I hate this car: I bought the plastic seats. The sales man said the new, modern plastic fabric doesnt burn your buns and soak your pants with sweat in the summer. He said neither does the new, modern plastic fabric give your buns a bad case of frostbite in the winter. He told a bunch of big, fat lies about the new, modern plastic fabric. I have to sit on a towel as do my passengers. So embarrassing.Buttons started breaking within 2 months of purchase: lock buttons, window buttons, radio buttons. Within 3 months of purchase, water or something like it mysteriously appeared on the floor board on the driver side on two occasions during dry weather: once on the driver side in front of the front seat and once on the driver side in front of the rear seat. A towel got wet and my book bag got wet and caused my textbooks to mold. At least one headlight burns out every six months. The cost to have it replaced ranges from $60 to $80. The whole headlight assembly has to be removed to replace the light. Recently, both headlights burned out within two weeks. I realized it when I drove onto the interstate at night and couldnt see a thing. Scary.The lower front ball joints busted and had to be replaced. The overhead lining eventually came completely unglued. Have you ever come completely unglued? When it dropped down in the back, I had to pull off the road and cut it off with a pair of scissors so that I could see out the rear window. Now, the interior looks really ugly. Water started pouring out from under the front dash onto the passenger side floorboard whenever it rained. I had to take it in twice to get it fixed. If I open the back hatch when its raining or shortly after a rain, water that has collected around the rim of the hatch pours onto the back passenger seat. This may explain why cloth fabric wasnt an option for this car.Water collects in the spare tire well. I stored the owners manual there and it got soaked and covered with mold. The windshield wiper on the driver side skips and makes a loud, distracting noise. Ive tried expensive wipers, cheap wipers, VW wipers. They all skip and make an awful noise on the driver side on this windshield. Accelerating from a stop is choppy. The air conditioner doesnt get cold above 85 degrees and barely gets cold below 85 degrees. The matte coating on the door handles is peeling off as well as on the gearshift assembly. After all the water issues, the interior now smells moldy.So far, there has been one recall: to reposition a fuel supply line to prevent a fire. All the items that I listed above that required parts and labor, cost TIME or MONEY or LOST WAGES or all three to get fixed. Before you buy a VW Beetle, consider the consequences very, very, very carefully... If you bought a VW Beetle, do you hate it? If yes, why? If no, why not?

I purchased a brand new Tiguan r-line. After one day I drove it in the rain and the headlights misted up. Notified VW and took the vehicle back. I was told that it is normal in not too many words. Picked vehicle up today and it was raining again and lights misted up again. How can be sell vehicles knowing that the headlights have this problem. VW essentially refuses to replace headlights. Just want to let people know what they are potentially in for if they buy be.

I purchased a 2013 Volkswagen Passat in February 2013 which just turned three years old. I have had several recalls and none have become available. The warranty on this vehicle has just run out and I am having some of the same problems with the brakes while the car was under warranty. I am also having issues with the door locks. Whenever I stop at a traffic light or stop sign, the doors lock each time. I can hear the clicking. I took the vehicle into Napletons which is located in Champaign, and I was told that it would cost me $457.00. Of course I was upset. I then asked for the contact information for Volkswagens Customer Care and I ended up getting a number online.I began this call 1 hours 12 minutes and 30 seconds ago. No one has picked up the call yet. I am not sure why I am having these issues after the warranty ended. I plan on writing a letter. Lets see how that turns out. I would say to you, if you choose to purchase one of these vehicles to ensure that everything is covered by having the service department at your dealership check it and document it. I have no intentions of paying Napletons $457 to repair a problem that they should fix for free. If I have to pay, I will take it to another dealership to get it repaired. I will definitely think again before I purchase another VW.

We leased a VW Tiguan in 2018. The lease is coming to an end this October. We called the company early August and indicated that we want to buy off our car. We compiled all the necessary documents and issued a cashier check for the pay off account and send all documents in mid August 2021. We were told we should receive the title in 3 to 4 weeks. We heard nothing so we called on September 8 to follow up they said it is ready they will rush mail it to us to receive by the end of the week.Nothing happened again so we called back September 17 only to be told they are missing Odometer Disclosure which we did submit with the packet in mid August. We sent the Disclosure by secure message after the fax number the customer service person gave me on the phone failed. They said, All clear. You should receive the title end of the week. The week ended we are now the 26 September and 6 weeks after full payment and we have no title. We cannot sell the car, we cannot refinance it and we are at loss for what to do to get our title from this company. I am now considering going to court for injunction. VW is simply a dishonest company and I will never drive any car by this company again.

Only had my car 4 months before the clutch stop functioning properly. I had my 2015 GTI flat bedded to VW of Palm Springs. Service had informed me by smelling the air that the clutch was burned?!? And why didnt get any warning on this car?? No warning lights came up that engine needs to be checked?!?

Have a 2009 VW CC VR6, in 2011 had to replace the steering rack and now in 2014 needs another one? This is very uncommon and not normal. VW should pay for the repair. There are comments all over the Web on similar issues. How could this be the consumers fault?

Last night, my husband and I went to Ford to trade in our leased VW CC for a new car. The lease was supposed to be up in May. I was quoted a payoff amount of $15,500 by VW. The deal with Ford was made late at night when VW Credit was already closed. Ford agreed to pay off the lease, and we made the deal with the new car. The purchase with Ford was very easy and smooth.Ford called VW this morning to confirm the payoff amount, and VW added an additional $2000! Apparently, the 6 payments that were supposed to be due until the end of the lease, which was supposed to be in May, were not included in the payoff amount. How can that make sense? Payoff means final amount to completely pay off a car. So we had to pay an additional $2000 because VW Credit gave us the wrong payoff amount. Then they changed their story and said its a termination fee. $2000 termination fee? Are they serious? Never again will we ever return to VW for any future cars. They just lost 2 loyal clients due to their cheapness and carelessness!

I was leaving to work today, 24 August 2019. To my surprise when I am going to rip off my car completely off. I will not start. I call immediately asking for help to road assistance from VW se. I was told that by text I would be informed at what time I would be in service. Ive never arrived, never arrived, solved by a neighbour. A car thats only 1 year old with 9800 miles.

Volkswagen has extended the warranty 120,000 miles for some vehicles with a 2.0T TSI Intake Manifold. Not all. I have a 2013 Tiguan S with this manifold. The check engine light came on a few days ago. I am told that MY bad manifold is not covered with their OTHER bad manifolds. That will be $2,500, thank you.

I have a 2014 Jetta with 29k miles on it and the battery died and left me stranded in a parking garage. I asked VW to replace it under warranty, but they refused because the mileage is over 5k miles. I have no intentions of purchasing another VW in the future.

As we were traveling down the road one day, our Volkswagen TDI started to make this awful noise and started to sound like it was going to cut out on us. We were about 16 miles out of town and turned back and went home. We had to drive slow, as the car kept making this awful sound and acted like it was going to quit running.When we got home, my husband pulled it into the garage and started to look things over. He took the panel that was on the underside of the car off and found all kinds of metal shavings and oil. It looked horrible.We called Broadway and explained what happened and then had the car towed to their garage (35 miles one way). After they looked at it, it was discovered that there was a 2-piece flywheel that flew apart. What is a 2-piece flywheel doing in a diesel car? It is my understanding that because of the torque that is produced by a diesel engine, it should have been a 1-piece flywheel.As the result of the flywheel coming apart, the pieces of metal shot through and into the transmission wall and wrecked the transmission. Broadway contacted Volkswagen and explained what happened. They agreed to replace the flywheel, but would not cover any of the transmission because the car was out of warranty.We had 85,000 miles on the car and warranty was up at 60,000 miles. There were 2 other cars that were brought into this dealer for the same issue and Volkswagen wouldnt touch one of them because that car had 112,000 miles on it. The other vehicle had the extended warranty so therefore that car was fixed.This was a problem in another country (I cant remember which one it was) and Volkswagen recalled these cars.The car did get fixed with a 1-piece flywheel and $5,400. This cost did not include the cost of the flywheel, which would have been an additional $750 had Volkswagen not covered that cost.I will not own another Volkswagen vehicle (this vehicle was our second TDI). Had Volkswagen paid for at least, if not all, of the cost of the transmission replacement, it would have made them a better looking company. What they did was wrong and the consumer paid for it.

Recently, I bought a used 2008 VW Rabbit from a private party. 2013-14 was my first winter with the Rabbit. Until my ownership the Rabbit had been garage kept. Turns out there is a VW design flaw. VW acknowledges how to repair the issue, however does not acknowledge there is a problem. Therefore, offers no recourse to accommodate VW Rabbit owners. How is this possible? How is this denial helpful? Snow and ice build up in the door jambs, over long winter months. The simple action of opening a door is meet with resistance when snow and ice accumulate due to poor drainage. The lower front corners of the doors bend out. In addition, the paint cracks and peels. Thus, rendering a well maintained VW Rabbit blemished and susceptible to rust.As the dealership nearest to my home, I had every intention of having the vehicle serviced at New Motors Volkswagen. So, I brought The VW Rabbit in for advice. I found them all too willing to shrug off the issues I am having by averting the lack of accountability and blame off on corporate, with the customary response, This is out of our hands. Indeed, it is a corporate matter - all the same it is a product they sell, they service and subsequently endorse. It would have gone a long way with me and my overall perception of Volkswagen had they shown genuine concern and support. Local dealerships are the corporate cornerstone in each community. The lack of aid, comfort and cooperation exhibited by this Volkswagen dealership is indicative of the exact type of behavior we can expect from Volkswagen Corporate themselves. Ultimately, the dealership apple doesnt fall far from the corporate tree. Clearly, Volkswagen has no consideration for the consumers of their products - why wouldnt their dealerships embrace the same cold policies?Understanding I am not the original owner, understanding the so-called warranty has expired and understanding the vehicle has been introduced to weather conditions and storage conditions it has not faced in its previous years, should I, the consumer who entrusted my savings, my earnings and my faith in the Volkswagen product, be left out in the cold? It appears that is exactly what Volkswagen Corporate and its fledgling dealerships are doing. Taking advantage of hardworking people such as myself, who are too small to contest the mighty corporate injustices of Volkswagen. Volkswagen is treating myself and every one of its consumers as simple-minded prey by selling inferior products without certitude and without aegis. Volkswagen will NOT take responsibility or offer any assistance.Unlike Volkswagen, I can admit when I have made a mistake. By purchasing my 2008 Volkswagen Rabbit, I have certainly displayed an egregious lapse in judgement. Without a doubt, Volkswagen is not a company driven by consumer satisfaction, or superior products, but rather a company driven by bottom line profit margins. Thank you Volkswagen for correcting me.

I leased a vehicle through VW Credit and they advertised that they would pay the first payment. The lease was on 12/4/2012. The first payment was due on 12/4/12 according to the contract. In my opinion, that is very misleading.

The axel on our 2018 7 passenger Volkswagen Atlas broke 19 days after driving it off of the lot. Took the car back to the dealer and they deemed the Atlas unsafe to drive. This is extremely alarming considering had we been on the road with our 3 small children, this situation could have been very bad. The service department at Stone Mountain Volkswagen was very understanding and set an expectation of 2-3 weeks to repair. They put us in a loaner vehicle a Volkswagen CC. Which was all they had at the time. We could barely fit into the car and the car had no trunk space. The whole reason for wanting the Atlas was for the space and we thought it was a safe vehicle for our family. We dealt with the length of time it would take to fix because we actually thought our car was getting repaired.At exactly 3 weeks after taking the vehicle back my husband and I called to find out what was going on as we heard nothing in regards to the Atlas being repaired. We were told at that time that the dealership was still looking to get the part. At that time they said that it would be another 3-4 weeks. Which at this point we were pretty frustrated and disappointed. We are paying for a vehicle that we cannot even drive, and the dealer has had it longer than we have. We also found out, at the 30 day mark, from the dealership that the company that makes the part had no ETA on when the part would be ready. At this point we were upset. Felt like Volkswagen did not care about a client who is paying for a SUV while driving a car that can barely fit your family. Also upset because during this time nobody proactively reached out to inform us of the situation.We also called Volkswagen Customer Care several times in regards to this and got the same answer, Im sorry but no resolution until one rep named Ryan (thanks Ryan) decided to escalate it to a Region Manager. The manager made calls to my husband while he was at work, when he was able to call back the manager did not answer. He left voicemails for her to call back. She never did. She then called to notify us that the case would be transferred to Retention Resolution Team. We havent heard from them yet. We also called Volkswagen Group of America Corporate Department and we were transferred to the TDI Escalation Department, in which we had to leave another message.After the 30 days passed we overnighted the Vehicle Repurchase or Replacement Request to an address that we received from another Volkswagen Customer Care representative to have the car replaced, which is within our right under Georgia Lemon Laws. Yesterday the Dealership called and said the part would be ready next week. They called back today and said the vehicle was fixed and that we should come get it. This is very suspicious as we do not want a rush job because we do not want to be right back in this situation and if it was this easy of a fix then why was it not done in a reasonable timeframe. It is also suspicious that now something is being done because it seems like they do not want to give us a complete new car, which to my understanding is required by law. This has been a very unpleasant experience, and we never had this problem with our Volkswagen Jetta.

Ive had my 2013 Tiguan for 3 years now (3 months out of warranty). I love the way it looks and drives. However, even though Ive kept up with VWs recommended service, I just paid $2500 for repairs that shouldnt be happening on a car with 45k miles (a new alternator, timing case cover gaskets, control arms replaced, carbon cleaning). Just two months ago, the fuel door wouldnt open. The dealer sanded it down, calling it a manufacturing flaw (which I still dont get since it worked for a bit over 3 years). What Im getting at is that this VW is needing way too many costly repairs for a 3 year old car. I was expecting to have this car for well over 100k miles in great condition but Im not sure its going to work out that way. They sold me on the idea of German engineering being so good, lol. Fool me once.

I have been an on/off VW owner for almost 15 years. I recently became one again just a few months ago and now I know why I was on/off, rather than always on! After this current experience, I cannot recommend Volkswagen products any longer and no matter what changes they make, I will never return. My recent vehicle was purchased brand new and the quality of workmanship on it is so poor that I would not let my worst enemy get one. Mine came with a defective dashboard straight out of the factory! The dash had a golf ball sized imperfection and a few hollow spots near the passenger airbag.The front window trims also had gashes in them and were also colored differently. One of my interior lights has a bug and some floating debris inside of the housing. There is a s black paint mark on one side of my trunk door (my vehicle is red). I dont care how much the vehicle retails for, this workmanship is pure junk and 100% unacceptable. This vehicle and all of VW is a total embarrassment to the entire car world. Even FORD is putting out top-notch vehicles in 2020. SHAME ON YOU VOLKSWAGEN.

Purchased the 2019 Passat R-Line edition on 3/2/19 and really like the styling, but that is where it ends. Three days after purchasing the vehicle, the remote start stopped working. There is a software flaw where the remote timer doesnt reset after starting the car, so once youve reached an overall total of twenty minutes the remote start never works again, as it is awaiting on an “input signal” that the car has been started non-remotely. AutoNation said it is Volkswagens problem and VW Customer Care said they know about the problem but they do not have a fix for it and that its basically my problem because it does not meet the guidelines for lemon law or VW’s policy to take the vehicle back. They said they are not pulling these vehicles from the lots because it is not a safety or mechanical issue but the dealerships are not disclosing this information either. VW Customer Care offered me $100 gift card and said they do not know when a fix will be released. Buy something else, and steer clear of VW. What good is a 7 year warranty, if they are selling cars that cant be fixed?

Volkswagen Canada has offered a goodwill gesture and I have accepted. I am satisified with the actions of Volkswagen Canada. Thanks.

I have a 2012 Volkswagen CC. In November of 2013 my car loss power and had to be towed to dealership. They replaced the fuel injector and stated all 4 spark plugs were burnt and fouled. November of 2014, my car lose power again. Went to Autozone for a read. Cylinder misfire #2 code P0302. Take back to dealership and was told it was a misfire but they state its a random misfire as to not suggest that the last year problem was not resolved. I am charged $744.88 for a Sea foam Cleaning. $20 parts 4 new spark plugs $17 (spark plugs were replaced last year) and a carbon clean. The bill listed a total of $90 in parts, $598.00 in LABOR!! Plus tax and $10 miscellaneous charge. Sea foam cleaning can be found on YouTube and all it does is you put it in your engine and run your car until the exhaust system runs clear!! 2 year old car with engine problems! Last year breakdown details were very detailed probably due to being under warranty. This year they didnt even explain the reason for needing to replace 1 year old spark plugs.

Beware of leasing through VW Credit! I have leased for 20+ years and I have never gone through the issues Im going through with VW Credit after turning in my 2009 Jetta 3,000 miles under mileage! They will rake you for every little ding, scratch, burn, tires, normal wear and tear, anything they can get from you. I will never lease from them again! I am starting a website for other people Ive had contact with to share similar stories. So when the site is complete, I will make sure everyone knows how they do business.Ive never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they wont bother you! It’s normal wear and tear after 36 months. Ive only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

VW builds cars that have superior handling, above average fuel economy at a decent price. Build quality is also very good although I have had issues with leaking sunroofs on 2 wagons. On balance I still feel the overall value and driving experience are worth it to me.

Faulty cord causing airbag light sensor. I have a 2003 volkswagen beetle. I had an airbag sensor light go off on my dashboard recently. I got it checked out by a local mechanic and he finally came to the conclusion that it had something to do with a cord under my passenger seat. I have researched this issue and found that it is a very common problem with volkswagen. I had never even seen this light on before. I contacted volkswagen of america and was told in a response email that I would be contacted within 2 business days. Over a week passed, and I had to call them to check on the status of my request. I was then told that they responded, which I never received. Also, they even admitted in the notes that the customer service advocate read back to me, that they conducted research and are simply not willing to cover the cost to correct the problem due to the age of my car. It is a 2003 not a 1980. At what point does a timeline for correcting a defect expire and who decides this? This is a major safety hazard for me and very inconvenient. With the sensor going off, the airbag is currently disabled. I cannot allow any passengers to ride with me. I do not feel that I should have to cover the cost of a faulty part out of my control, especially when there are many many other cases with the same issue. I am very disappointed in the way my request was handled.

Created a claim for buyback a year ago, after submitting all paperworks claim was denied. Denied because the car was bought from junk yard. Car was registered and legal on streets of California, other salvaged cars got buy back but not ours... I submitted an appeal and... nothing, since March I have not heard anything. Claims processing cant tell me anything, appeal department doesnt answer. It looks like they are just dragging time so they dont have to pay.

This is a 2015 GTI. It is the second GTI I have owned. It is spirited, economical, and well made. I have had no problems with it. Its practical, yet fun to drive.

2010 GTI needed an alignment 1 week after purchase. 3 weeks after purchase the car lurched and made screeching noise - faulty clutch and flywheel replaced at 600 miles. At the same time the door trim came loose on drivers side and needed to be replaced. Tires were cupped due to suspension issues at 10k and needed to be replaced + another alignment. At 30k, the air box failed (WTF) and needed to be completely replaced. At 48k the WHOLE AC SYSTEM FAILED and needed to be replaced. At 49K, the ignition failed. Now here we are at 51K and the PAINT IS PEELING off the roof and hood. This is a 3 year old car! I have never seen such poor workmanship. I will NEVER buy another and will sell it as soon as I can.

Bought a 2017 Passat SE with tech and after 9 months began to have safety sensor problems, blind spot, forward collision and parking. Took to the dealer several times to be told it was non existent or normal. Got VWoA INVOLVED AND THEY WERE HARDLY ANY HELP. Finally after I was given a loaner with the airbag hanging from the steering wheel I was offered a trade in assistance. Traded into a 2018 Tiguan SE and have had nothing but issues since day 1, car net never worked, blind spot was faulty, transmission issues, engine power failure. Now my new car had been taken apart and been out of service 32 days in total and only has 8k miles on it, not to mention damaged from the dealer. VWoA denied my claim for buyback and now I am having to deal with lawyers to get it resolved. They really need to get their crap together and vet their dealerships employees and their representatives. Being told error codes are normal, cylinder 3 misfires are caused by bad gas, transmission hesitation/engine power loss isnt a major concern and blind spot detection, which is a safety feature, malfunctioning is no concern that it should not be relied on is unacceptable, not to mention when they hooked a scan tool to my car it shows my car has 2k more miles on it than my odometer states. Will never purchase another VW. BUYER BEWARE.

One year ago I decided to buy a used VW. People often said, Very expensive to repair, but I heard they drive well, so took a shot. Not only are they expensive to repair but when dealing with VW customer service over what should have been a simple warranty issue, I can wholeheartedly say that I would NEVER in my right mind recommend this car manufacturer to any of my friends or family. It took VW nearly two months (and several callbacks) to come to the conclusion that they werent covering this issue, too. Ridiculous. Anyway, theres my public rant. Buy a used VW at your own risk and dont trust them to back their own warranties.

I had to trade in my Volkswagen Passat Diesel... They gave me a replacement Passat SE... I loved my Diesel but this Passat is just as good, not per mile but good.

I own a 2018 VW Tiguan. The customer service of VW and VW Credit is terrible. And I will never recommend or buy another one because of that. I have been dealing with title issues for 4 years and it’s still not resolved. Every time I call, there is another reason or excuse for things not being taken care. Beware of financing through VW!

I am glad to be a proud owner of a brand new Golf recently. However my new car was recalled recently for an oil leak for camshaft oil seal. It took the agent 3 days to repair it and the service feedback was bad. I am greatly disappointed.

My VW Tiguan has been having some issues related to carbon build up, all cylinders misfired when cold and rough idle. Talking to one of the reps, told me that this issue was covered under my warranty and was a lie. Took the car this morning and now they want to charge me $900+ for an issue many people have complained about and no recalls have been made yet. I have found VW reputation to be a total **, don’t care about their customer at all, but money is all they want. I want to thank VW to open my eyes and look elsewhere and spend my money on products that back up their customers.

Received the car with minor scratches on the steering wheel and didnt make a fuss about it. 6 months later the scratches expanded and steering wheel is peeling all around. I took it to a VW authorized dealership and they claim it looks like it was scratched so it wont be covered under warranty. I wont be buying/leasing another VW and will warn my friends, co-workers and family not to get one. I have an older Jeep Cherokee with same type of steering wheel that still looks new. It seems VW are using inferior material to make their steering wheel wrap.

Handles very well. Extremely smooth ride. Corners incredibly. Quite stable. The Volkswagen Tiguan 2017 is an all new crossover. Drives and handles like a dream. Extremely comfortable for the tall. Not so gadgety. Easy to read dash and controls. Rolls out with a lot of extras.

When we signed up to be part of the VW buyback in the diesel scandal, we were told to keep making payments until our buyback and they would adjust our refund at the time of buy-back. At our appointment, we were told this was false and we would have to contact VW Credit for the rest of our refund. Then instead of giving us our paperwork, they walked us to the VW store manager and handed him our paperwork, and made us talk to him so he could try to sell us another VW, promising that if we did they would take good care of us. REALLY!! After VW had already lied to us on multiple accounts. Sadly, it didnt end there. We had more hoops to jump through to get the buy-back money credited to our account, even though they had requested all that information on the front end. However, we got the bulk in two or three days.We contacted VW Credit for the balance of our money but were told they couldnt give us the rest of our money until they received the payoff from VW. We kept calling for the status on our refund. We learned that VW sent a check (not electronic transfer) to Chase apparently through the mail who then mailed a check to VW Credit (technically two different companies). VW Credit said they had to wait TWO WEEKS to be sure the check from Chase cleared before they could mail us the rest of our refund! It was over a month after the buy-back before we got our money -- less the interest accrued while they used our money.

Hi Volkswagen! Thank you again for another infuriating, impotent service which left me stranded without a car because of the faulty information I was given. Your customer service reps have repeatedly offered services they are unable to follow through on. I’ve already guided my girlfriend and my brother away from your incompetent company and I’ll be sure to continue telling each and every person I meet to avoid Volkswagen. Remember, your product isn’t cars; it’s customer satisfaction. Good luck selling your ** brand of that to an increasingly better informed public for much longer.

Let me first say that I love my 2013 Beetle turbo. It is great in all the aspects except one, in my mind, MAJOR design flaw. I have addressed this issue several times at the dealership, but no help was available. It relates to the keyless start. In general I dont see the benefit of this feature. Is it really that hard to use the key to start your car? I didnt think so. Anyway, if you turn on your Beetle, say to cool it off in the summer time before driving to the beach and wait for the A/C to cool down indoors, there is a chance that you may have the key in your hand. And while the car is cooling down, you just may unknowingly hang the key on the hook in your house. You then take the beach towels and a cooler, lock your house and sit in your comfortably cooled beetle and head for the beach. You drive 80 miles and you figure out that you need to buy gas. You shut off your Beetle, pump the gas, pay for it, sit back at the wheel, press the start button. KEY NOT IN RANGE!!!!!!! This is a true story, and I know other people that this has happened to (maybe they were not 80 miles away from the key hanging on the hook at home, but you get the picture). I will never understand how they made such an oversight. And why are they not recalling the cars to fix them? If you have a Beetle with the start button, beware of this. It can be dangerous.

My fiancee leased upon my recommendation in 2013 a VW CC. We decided to return it 2 months before the lease ended. The mileage on the car was 35% lower than what the lease contract specified, as it was only used half a year (snow birds in Florida). The car had absolutely no visible wear and tear, neither the body nor the inside. Upon delivery of the car we never ever got a call from the dealer asking why we were returning it. Neither did we get any comments about the returned car. Neither were we asked to have it surveyed. 2 weeks after delivery we get a statement from VW asking for over $400.00 for deep scratches on the hood, the outside mirrors, the bumper. I call VW-credit and raise my objection. The answer: We do not care what your arguments are. We had it surveyed by SGS and they assessed the damages!! I dont know which car they assessed but certainly not the one which we returned. I asked, why were we not informed about these damages nor were we supplied the SGS-inspection report. The answer from the incredibly rude VW-Credit employee: Its not our business to supply you with a report from the surveyor nor is it our job to inform you of the damage!!!I argued that the dealer should have informed us if they had independently found any damage. The answer from VW Credit Then go and complain to them. We have nothing to do with the dealer. We recommend you pay as promptly or we will take action against you, which wont be good for you. We complained to the sales Manager at VW in Naples Florida, where we leased the car. The reply from the manager: We have nothing to do with this. If you have complaints then address them to VW Credit!!Called back VW-Credit. The bottom line answer: Report the damages to your insurance company. I replied, NO, I am not committing insurance fraud for you to cash money because that is exactly what you are asking me to do. I repeated that the car had absolutely zero scratches nor damages. What was the reply from VW-Credit: We have no time for people like you. Phone hung up!We have leased the following brands in the past 10 years: Lexus, Kia, BMW. Have we EVER encountered any problems returning the cars? Never ever! Quite the contrary, we received letters thanking us for the business and inviting us to visit our dealer of trust so that he could help us choose a new vehicle. One fact is sure: NEVER EVER AGAIN WILL WE LEASE OR PURCHASE A VW!! If you have one under a lease contract, BEWARE WHEN YOU RETURN IT. We all know that VW needs to make up for the losses incurred due to the fraud committed with the emission scandal. Defrauding customers even more to get money from their pockets at the end of a lease is certainly a good way to reaffirm the company moral.

I purchased a brand-new model of 2016 VW Golf GTI last year. I havent driven it much, which only has less than 4000 miles on it now. Recently, I had a flat tire due to the poor quality of Hankook tire (made in Korea) used by VW manufacturer. My flat tire happened when I was driving on a freeway (in very good condition) when the passenger side front tire suddenly burst a hole in its sidewall with no road hazard present. I called VW local dealership but was told to contact Hankook (the tire maker) directly by myself.Hankook did not follow the companys established procedure for handling tire warranty, but rushed to an arbitrary judgement on tire damage in its own favor, insisting on saying it was caused by road hazard. It never allowed the local VW dealership to fill out a tire warranty coverage claim form on my behalf. I paid $200+ out of my own pocket for tire replacement. I deeply regret that VW chose Hankook over other better tire brands. Hankook tires poor quality makes VW vehicles prone to road accidents. It also makes VW look cheap. For these reasons, I would strongly advise fellow motorists not to consider VW Golf GTI among their purchasing options.

I complained to my VW dealer for almost one year about the inaccuracy of this system. I finally got fed up with their denials and filed a claim with Small Claims Court. They settled before the trial for $1500. This system sucks in rural Ontario - do not compromise - they know that the system is defective!!

I have a 2018 Tiguan which the gas odometer keeps going haywire and when this happens the radio system will not turn on. I have taken to the dealer twice and they have reset it and now they tell me this is just something I have to live with and it is not unusual. Why even have the feature if it does not work accurately. The more I drive the higher the number of miles it says I have in the tank and is now at 4082 miles.

My car computer said the Convertible Top needed to be serviced. I hadnt used the top for about 6 months prior to the light coming on. I took it in to the local dealership and was told that one of the latches that hold the hard top on was not working well. They ordered the part and finally got them in 4 weeks later. They replaced the latches then called and told me that it still was not working and that there was a bent left hinge to the roof that was the problem. VW would only be able to fix this problem by replacing the entire roof for $9500. I created a case with VW USA and when they said that my car was 9000 miles out of the manufacturers warranty, but the car was still only 2.5 years old, and there was nothing they could do for me, I escalated an email to the CEO of VW USA. A department Assistant called me back, said they would send their field service manager for the region out to look at the car and get back to me. They would not give me any names of anyone that was looking at my car besides the dealership mechanics. They called back and would not help me with fixing the car. Essentially I was leasing a $20,000 car that had $10,000 of damage that I didnt cause and VW said, Oh well, cant help you. This was 4 months ago. Ive talked to several current and former VW mechanics and they all said that VW is the only shop that can fix the car. They did however share with me a tech-tip that shows a manufacturers issue with a grommet in the left side of the convertible top that can pop loose, causing the exact damage that Im experiencing with my convertible top. That was posted in April of 2013, and the dealership did not mention this or to my knowledge investigate it. I loved this car. Ive barely driven it over the last 8 months. Im so disappointed in VW for not only NOT rectifying such a strange mechanical problem, but expecting anyone to fix a car for the ridiculous amount of $10,000. The dealership was great and very helpful but I cant help but wonder if the hinge wasnt damaged by the dealership after the fact. The top still doesnt work and I have no resolution. BAD REPUTATION for VW. Every mechanic I spoke with said that VW are the toughest and most expensive cars to work on and they recommend to everyone not to be them. This is my first negative rating of anything, ever! I am so angry and truly disappointed that VW has chosen to not deal with this. Not that VW cares but I will never buy another VW and I will advise anyone I know to stay away from them as well.

Occasionally when I take off from a stop and have to suddenly stop or back off the gas and then try to go, the car seems to lag or is suspended between gears (1st & 2nd). Its a lag of about 3 to 4 seconds. The car wont do anything, like its trying to decide what gear to be in. Can be a problem if in the middle of an intersection with traffic coming at you and the car just sits. Have reported to a couple of VW dealers and one said yes he can duplicate the problem but cant do anything to fix it. I have also talk with other Touareg owners with the same issue.

Altogether infuriating experience. Because I live more than an hours drive away, I made a morning appointment to take my Passat in and find out why it was leaking coolant. I expected to be able to take it home that afternoon at the very latest. I showed up a few minutes before my 11:00am appointment, and was immediately told my car could not even be looked at until 2:30pm. And that they would call me when they had news. Seriously? Why do they set appointments at all if it is meaningless? Fortunately, my husband was also in town with his car, so he picked me up and we ran a few errands. By around 4:30, I still had not heard a word from VW, so I called the service department. THEN I was told that they still had not figured it out.... probably it still had not even been looked at. So we went back up the road to home, an hour and 20 minutes north.Late the next afternoon they finally called to tell me that my car needed a new heater core that would cost almost $1,700. That, in addition to the nearly $150 they charge just to diagnose the problem. I told them Id pick it up the following day, which I did. Another trip into Springfield, more miles on my husbands car and 2 1/2 hours out of an already busy day, just to go get it. So I wrote them out an invoice of my own, charging for the extra cost on my end as a result of them not honoring my appointment time. Im sure they laughed at that... and of course they did not discount my diagnostic bill to compensate, not one penny. In the meantime, I was in touch with a local trusted mechanic that I should have gone to in the first place, who said he could install a new heater core for about $750, less than half what the VW quote was. I wont be giving Napleton VW of Springfield any more of my business, and advise anyone else to steer clear as well.

My husband and I have had a 2015 Volkswagen Passat that we leased in Sept of 2015 from AutoFair Volkswagen of Nashua. When we did this we were not given a choice of color, make, model etc., nor did they work within our budget of what we could afford for a car payment. They told us not to worry about mileage as we are now over our mileage that we were allotted for the 4 year lease. We have tried several times to trade it in for something smaller and they won’t work with us, they have called us multiple times wanting to buy the car back and we go up there and they tell us there is nothing that they can do for us. I have made several attempts to reach out to the sales manager and she will not return my phone call. She finally returned my call to tell me she had no recollection of the CEO of Volkswagen calling and speaking with her that she had no notes, but yet he called me to tell me he spoke with her and she would be calling me to see what they could do to rectify the situation. I again have put in another call to the CEO awaiting his return phone call to discuss this matter. If this doesn’t get resolved I will have no choice but to hire an attorney and deal with this Legally as we are not happy with the car and it has some mechanical issues that need to be fixed.

I thought I loved VW. Heck, I use to live in a town just outside of Wolfburg, GE. (Erkerode) It was a happy day when I purchased my 1st VW Jetta TDI. Drove like a champ and great on gas. Main reason I got it was because my daily commute was 2hrs 15min 1 way (all highway). Everything was good. Getting oil changes and services IAW VW. Then the emissions scandal happened. And I wont drone on about that. But, shortly thereafter I had a Diesel Particulate Filter (DPF) problem. No worries, I thought, Im still covered by Warranty, just barely. Bring her in to my local Dealership, they take a look and say that they need to do a manual regeneration. Next day, I pick her up, warning lights are off, and everything is good to go.The following day, I make my trek to and from work. And wouldnt you know it, the DPF light is back on. I call up the Dealership and drop her back off at the next available appointment. The kind folks at the Dealership even put me up in a Courtesy Vehicle. The next day I pick my car up after they explained to me that they had to do a deeper cleaning. Hey, no worries, this is all covered by Warranty. I happily drive home thinking that this issue has been resolved. Weekend goes by, Monday is here and I make my way to and from work. I get home and lo and behold, the DPF light is back on. Now Im getting frustrated and its apparent that something else must be wrong. I call the Dealership and they tell me that the only other thing they can do is replace the DPF altogether. It doesnt seem right, but they are the experts and it is under Warranty, so I drop her off. I get my car back, drive back and forth to work a few times, problem solved...Or so I thought. 20,000 miles later, I get a new set of lights on my instrument panel. This time its a flashing Glow Plug light, the Check Engine light, and a text display of a flashing wrench followed by the words Inspect. Wow, thats A LOT of stuff. But hey, at least its not the DPF light. I take a glance at my Owners Manual (OM) to see what these things mean. According to the OM, both the flashing Glow Plug light and Check Engine light means Engine Control Malfunction, and the flashing wrench had to do with the Transmission. GREAT... I just put a new transmission in my other car, but thats neither here nor there. I call up the Dealership and schedule an appointment. They have it for a day and then the Technician gives me a call to inform me that the codes came up for the DPF. So what they needed to do was run a regen and it would cost 300 something dollars.At this point, Im out of Warranty. If money is coming out of my pocket, Im going to make my questions and concerns known. I proceed to ask the Technician that if its a DPF problem, why is it that the DPF light didnt come on AND how is this possible, VW JUST replaced the DPF. Needless to say, he did not have an answer for either of those questions and said that hed give me a call back in 10 minutes or so. About 10 min go by and I get a call from a Service Rep that is familiar with my car and the whole DPF dilemma. She proceeds to tell me that they are going to investigate the matter and contact the main VW Tech something or another. The following morning, she gives me a call to tell me that VW Tech said it is a Failed Temp Sensor and that it will cost $2,625.14 to get it fixed and that I should call VW Customer Care about this to see if they can help the situation.ROFLMAO, they must have lost their minds. You mean to tell me that had I not questioned their original findings, I would have dropped $300 only to have the same issue keep popping up. So I did a little research. Apparently, when the Glow Plug light and Check Engine light pops up, it does that because the DPF is at 75% loading or is saturated with 40 grams of soot because the regen process isnt kicking in. And you dont have to be a genius to come to the assumption/conclusion that if the regen process (which cleans the filter), isnt activating because the Temp Sensor is bad, that driving approximately 20,000 miles without a proper regeneration occurring could lead to a DPF with 75% loading.Meaning, the Temp Sensor was most likely faulty the 1st time I was having the recurring DPF problems, only money wasnt coming out of my pocket at the time so I didnt question it, therefore the Dealership Technicians didnt further investigate it and come to the realization that that was the underlying issue. Quite convenient for VW. So, I take the Service Reps advice and call the VW Customer Care number that same day (today). The representative on the line was polite, and after a lengthy discussion she informs me that there is nothing they can do to help because my vehicle is no longer under warranty. She ALSO tells me that this $2,625.14 operation is just a suggestion from VW Tech on a possible resolution to my issue. That the VW Tech is not saying that the Temp Sensor is bad, but that it COULD fix the problem.WHAT... Youre telling me that I cough up $2,625.14 for something that VW most likely missed the first go around AND it may or may not resolve the issue... Thats unacceptable. On multiple levels that is unacceptable. 1st, that I have to pay for something that the Dealership missed/misdiagnosed the first time around and 2nd that they expect me to pay this sum of money when it might solve the issue, but they are not sure. So, I asked the kind lady if there was another number that I could contact to voice my displeasure/concern and was told, Im sorry, this is it. The sad thing is that this was a great car until the DPF issue. It was so good that my wife was wanting a VW as her next car, despite the Emission Scandal. LoL, needless to say, while typing this up, she sent me the following text, Well no more VWs for us.

I purchased a 2009 Volkswagen Tiguan from Power Jeep in Phoenix, AZ approximately 2011 with 30th miles. There has been a known issue and class action lawsuit pending since 2007 for my same issue. No prior issues with my car. Regular mainty. Less than 80k miles. Now I have a car not running. 6800 for repairs. And warranty is out. Volkswagen is not taking any responsibility.

This is the second brand new VW GTI I have purchased. The first one I bought in 2012 had its fair share of issues but everything was covered under warranty and getting the car repaired was mildly painless (could not get rental/loaner car while repairs were made). Despite my better judgment on the reliability issues concerning the first VW I purchased I went ahead and purchased the more expensive (automatic DSG) version of the GTI for 2015. I have had numerous issues with the car including mechanical failures, cosmetic failures, and water leaking into my vehicle right through both of the rear doors. I cannot be relieved of my issues and the manufacturer (Volkswagen) will do nothing to help me (The consumer). It is surprising to me especially after the whole VW Diesel thing that VW will not even try to reach out to help the existing customer base they have left here. Needless to say I will be trading my car in (doors still leak after four or five attempts to repair to no avail). I will never be buying a Volkswagen again or recommending one to anyone I know. The second dealer I had attempt to repair my doors actually damaged both of my rear doors in the process and scratched my vehicle. If youre considering buying a VW then DONT. I honestly would recommend them despite the problems I had IF the customer service wasnt so poor. I am truly disappointed with my purchase and will think about this mistake I have made for years to come. The image I have included is the water leaking into my rear door. (This cannot be corrected despite the numerous attempts from two different authorized VW dealerships) Mind you this is nearly a brand new car with less than 16000 miles.

Based on my experience, 2012 VW Tiguan seem to have a bigger electrical problems. The problems are endless. I experienced issue with car start-up, the air conditioner didnt work right, cabin bulbs were out. The experience so far has been a disaster. I cant trust the vehicle anymore and wont drive it with my kids. Just waiting for my lease to get over and I move on.

2011 VW Golf TDI Engine Problems - So I purchased my Golf new in 2011. It has ran strong and I have had very few issues which were all very minor. After putting 70k miles on the car I had to replace something in the front end which cost around 1000 dollars. Now at 130k miles the check engine and glow plug light came on. The cars power reduced by 50%. A few miles down the road it completely shut down. Had VW conduct a diagnostics. They told me that my high pressure fuel pump HPFP had failed and contaminated my fuel system. Also the catalytic converter and particulate filter was shot. Oh yea and need to replace the water pump and fix the timing. So, the parts list was 2 pages long and the total including labor was over 8,000 dollars. Let me remind you that this car is a 2011 model, 95% highway miles and is in good condition. I have truly enjoyed driving this car and expected many more miles out of the TDI engine. I havent had the repair completed yet. It going to cost more than the damn car is worth. I have mixed emotions about owning another Volkswagen.

The deception/lie that Volkswagen did on the diesel cars will affect you as a regular fuel Volkswagen car owner when it comes to trading in your car for something other than the bad reputation VW now. Be prepared to be ** when you get your trade in value as the dealerships are going to give you “Auction” since no one trusts VW anymore. They are concerned that if they were deceitful with the diesel, what’s to stop VW from making false claims about the gas VW’s. I have a 2015 VW Passat Limited, in excellent condition, financed for 4 yrs at 0% financing and my trade is worth $7,500 at “Auction” per the other than VW dealerships (Dec 23, 2016), I have NEVER been upside down on trading in a vehicle before, and note, this isn’t upside down, this is **, over $7k upside down. And NO, I don’t want another VW!! One very upset VW owner that has a worthless vehicle now due to their false claims on the diesel.

I dont usually do this because I believe in the good of others. But I am so disappointed with this company because of the length of time it has taken for you to report to the credit agencies that I no longer have a VW. It has been 3 plus years (March 2016) since I paid off the car in question and ever since I have tried to get a house the past few months have been hell because I have had to verify it every time someone checks my credit because your company didnt do what they were supposed to do when I turned in the car. Needless to say I will never be buying a car from you ever again.

I spoke with someone at VW customer service on the phone July 1st, 2016 who assured me that I could make a payment through the automated system via telephone on July 4th at 8:00am. I was hung up on all day yesterday and now it is July 5th 10:20 EST and I cannot make a payment via online or through the automated system. The customer service rep told me my credit will not be affected. This is UNACCEPTABLE. Now going on 1 full hour on hold with customer service 800 number. Still have not spoke with a live person while I am calling the automated number as well. Normally, my car payment is due on the 4th of each month so I tried to make my payment through the automated system on July 1st. They have been performing system maintenance for 5 days now. I am giving 1 star but if I could give 0 I would. Never buying a VW again and its a shame Ive had 3 and like the cars but this is not worth the stress and horrendous customer service or lack thereof.

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.

We have been a customer for 20 years. We purchased a VW Jetta in 2015. We have not had too many issues with the car. However, when coming back from vacation with 2 children in the car and we had a blowout at 9 pm on 64 E in Virginia. I pulled over to the side of the road, I then removed everything from the trunk to get to the spare tire. After pulling out the jack, and tire out of the car, I noticed there is no lug wrench. We called VW roadside assistance which dispatched a tow truck that I arrived 45 minutes later. We had the vehicle towed to our home which cost me $211.00. I went to VW the next morning to explain what happened and their sales manager said: Well you bought the car 4 years ago. It not our problem.I called customer service to file a complaint and received a callback and stated they are not going to do anything because the car was four years old. The sales manager was uncaring and did not even seem to care. I asked to speak to the GM and he stated he wont be in for 30 - 60 minutes. I waited to speak to the GM but never got to speak with him but was told they were not going to assist us with the tow cost. They would of if I had towed the car to their dealership. I said I had 4 people in the car (2 children) as well as a lot of luggage. After 20 years of faithful service with the company they did not care about their customers, they are only out for the money. As of today, I will NEVER BUY A VW again or recommended the dealership/company again. So much for Southern Hospitality.

ANYONE EVEN HEARD ABOUT ENGINE OIL MIXED WITH COOLANT IN ANY OF THE VEHICLES WITHIN 50000 KM. But happened in the great Volkswagen - Vento. I had suffered a lot in the night time during my drive due to that. Even I paid to change the parts again I have faced the same problem. Now my vehicle is in their service station and said me to take the vehicle since the fault is rectified in which I asked the assurance letter that if the same fault happens in future, you have to take back the car and return back my purchased invoice value because I have twice faced and affected very lot in the night time travel. If they give the assurance I can take and drive without fear. But they denied to give. That means they have doubts, so that hesitate to give. In this situation how I get my vehicle AND drive without fear as affected twice. If I take my car without assurance I can put it my showcase rather than drive. For which I spent and bought the great VOLKSWAGEN. The WhatsApp group has been created for those are/were/have been, all affected by VOLKSWAGEN. If who are all wants to unite with us to fight to get our rights legally. We have already started legal battles, so join the group at the earliest to get the benefits.

I have had my leg cut open by the change compartment that sits very close to the door on the dashboard, it ripped open my leg on two occasions within a year. This is caused a dramatic amount of blood loss, a very deep laceration and several rides in the ambulance to the local medical facility. The edges on this compartment are seriously sharp. VW needs to make some changes. My husband is literally going to permanently secure this compartment that it is not accessible. I have owned this car since 2016 with 9k miles when I bought it and now I have 27k. I do not drive it a lot. This is most definitely a hazard and health issue! Please correct. Please call me if need be.

Volkswagen cc - I had started a 3 year lease in 2010. I did everything I was told to do and the car was serviced in a diligent and timely manner. Midway through the lease while driving with my 2 young kids the car stalled and would not restart. It was a horrible experience. The diagnosis was carbon emissions in the fuel exhaust mechanism or something like that. Ive since lost the records but Im sure VW has them as I submitted everything. They denied any responsibility and I incurred over 1200$ worth of damage and repairs. They stated that it was a part of normal service. This always smelled bad to me and I finally decided to throw my hat into the ring today only to find out that the cc is not covered. Needless to say Im very disappointed. This all still smells bad to me.

I have had by far the WORST experience with VW. I thought it was only the 1 dealership I went to but I have went to multiple and they are all the same. They will scam you out of every single penny you own. They have terrible customer service, you have to wait hours to get anything fixed. Don’t EVER lease a car with them or you will end up basically paying for the entire car and then having to give it back. They are a scam. They have recalls all the time. I will NEVER EVER EVER buy another VW again.

I have owned VW Passat cars most of my driving life and had very little trouble with them, but their latest models have a gear box fault and clutch. My car is only four years old and have full service every year. The clutch snapped and went through the gear box costing thousands. Im a pensioner and disabled. I have found out, since that this is becoming more and more of a problem, why has VW not recalled these cars in to solve the problem out?

The car itself is fine, the company is terrible. VW Credit continually screws up. It takes numerous contacts to get them to fix anything. Then they will ruin your credit rating when they mess up. Their automated system suddenly got screwed up and did not take 2 lease payments out after months with no problem. I was never notified and found out from Credit Karma when they reported it as 60 days of missed payments to the credit bureaus. Ive spent literally hours over the last 6 months on the phone, copying documents, faxing, mailing and following up trying to get them to fix their mistake.It tanked my credit rating causing me to be unable to refinance my home and lower my mortgage payment. This is just the worst of it as they have repeatedly messed up this account. VW Credit has been an absolute nightmare to deal with and Ive lost hours of my life trying to get them to fix their mistakes. Never, never, never again would I have a car loan or lease with VW Credit.

Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk open with internal latch, so had car towed into dealer. Already had a previous appointment to resolve electrical issues that had been ongoing from another dealer which had not been fixed. Car had 18k miles on it. Dealer could not get trunk unlocked, so instead of fixing the internal latch at the door to open the trunk, they called a locksmith and charged us $125 for a key to unlock the trunk. Got the car home, the key to unlock the trunk did not work. There is no place to put a key in the trunk, the latch still did not work and we could not get the trunk open. Called the dealer and they refused to refund $125.Did some online research and found there is a button in the glove compartment to push which resets the trunk, pushed the button and the trunk opened. Again, advised dealer of this and the inability of their staff to fix this issue and again requested refund, again was refused. Now, they wont even respond to us. When daughter went to pick up the car and pay for what was supposed to be an oil change, she questioned the charge and they were very rude to her, caused her embarrassment and caused her to cry. Volkswagen Customer Care refuses to help since the problem is not Manufacturer. The issue started from a dealer installed LoJack system, which customer was not made aware of. Dealer will not return calls, nor will GM.

At 62k miles, my VWs coil pack ignition just failed, which is costing me about over $600. I cant believe my VW make and model wasnt part of the recall. I would appreciate VW of America to reimburse me for my disbursement because this is not fair and no other makers of cars run through such headache of mechanical failures. My car stopped in the middle of the roads and would not budged, where I could easily get killed. I also maintained all the regular maintenance required by VW. Now I have to lose a day of paid work and over $600 in repairs due to VW faulty parts.

We returned our leased Volkswagen early as encouraged by their website saying you could return up to 90 days early on lease. The car had no damage except a missing key which we paid the dealer for. The mileage was half of that required by the lease term. A detail which we had not thought about as we had never leased a car before.We also paid a drop off charge as we were told would be required by 2 dealers we brought the car to--DEEL motors in Miami and Esserman Volkswagen in Doral. It was a substantial amount which we paid Esserman but thought that charge should have been revealed as part of the agreement when we leased the car. Now the charge collected by the dealer appears as unpaid on our credit report. We called Volkswagen who is telling us that they did not receive this money from the dealer and a year later WE need to go to the dealer and tell them they need to pay Volkswagen credit. The reason Volkswagen tells us is that the dealer is independent so THEY cant require the dealer to pay. When Esserman pays Volkswagen the charge will be removed from our credit report. We feel that we already paid the fee and since Volkswagen requires it, it is up to them to collect it.

I gave a 2016 VW CC. Clock spring failed. Paid $187 for the diagnostic. They didn’t have the part. Have been waiting for days for courtesy of help regarding whether my car, which was not in the recall nor part of this extended warranty could be looked into as I’m not believing it’s a coincidence. Their final answer is no. They won’t pay. Ironically, as I was waiting the 10 days it took for the service appointment and I found out my car IS part of the Takata airbag. VW doesn’t have the part. Refuses to offer a loaner. When I kept asking the supervisor who finally had the courtesy of a call back from that I was able to take (they won’t t schedule calls and they wont allow you to hold, so ridiculous) anyway, when I asked if VW recommends I drive the car with the Takata airbag, as you may guess the automaton refused to answer. So VW us unwilling to say, Sure drive the car, they are unwilling to say don’t drive the car. When confronted with the fact that other carmakers (Ford for example) are offering loaners -- they note this is true and have no further comment. When asked if they even acknowledge that these other companies care more about their consumer -- you guessed it. They also don’t value your intelligence and continue to smugly we’ve you a ** sandwich and absolve themselves of any need to act with human decency. Anyway sorry for the ramble here is my question on clock spring: Can anyone confirm the maker on the clock spring? I have obtained the info for the one that prompted the recall, but because the extended warranty is voluntary (and a way to skirt a larger recall, but this issue is still under investigation by the NHTSA), they refuse to give me the manufacturer. The VINs involved are not sequential, so I asked for the volume of cars involved in the extended warranty, they refuse to tell me. The supervisor actually waxed on about how important it is for VW to protect its component manufacturers. Glad they have their priorities in place. Anyone who can help me with information which will bolster the case have both with the NHTSA, I would appreciate. Regarding the Takata I’ve taken my complaint to my local congressperson, because I have a huge issue with the weird, unprecedented say. The NHTSA rolled the Takata recall out despite having the information that millions of cars should have been recalled instead they held off on the recall seemingly at the behest of auto manufacturers who were overwhelmed with the volume of recalls. Perhaps the automakers should fund the NHTSA who is supposed to be a public servant entity to protect the safety of Americans who they are (supposed to be) beholden to — not the financial interest of automakers. I’m actually surprised more people aren’t outraged but possibly they don’t know that the NHTSA chose to hold this information back even though they knew all of these recalls would happen eventually. There are still cars out there now that haven’t been recalled that will be recalled and that the NHTSA is withholding the information and it’s ridiculous.

2012 Volkswagen EOS - I purchased this car used in Daytona Beach near the end of April 2017. Around September 9, the automatic transmission started slipping and clunking into gear. I brought it into the Volkswagen dealership. They looked at the transmission and told me that the transmission fluid had metal shavings. Of course they didnt know why. And because it has 64,000 miles (warranty is 60,000) I would have to pay for a new transmission. For parts and labor, $7,100! I bought it for $12,000 and it only books for $11,000. I called Volkswagen headquarters and one question they asked was, “Is this your first Volkswagen?” Anyway they got back to me and said nothing we can do for you. Only 4,000 over warranty and nothing they can do? Im still fighting with them. This was my first and LAST Volkswagen.

The first day I drove my new 2019 Tiguan SEL home, I opened the passenger driver-side door and the handle got stuck and would not go back in...Made an appointment for 2-days later to get this fixed. During the 2-day waiting period, I was stopped in a turning lane on a four-lane, lighted road to make a u-turn. When I hit the gas pedal to go the car jerked forward, and went to a standstill for about 5-seconds while my foot was firmly pressing the gas pedal. This caused the two oncoming vehicles to have to screech to a stop; and the vehicle in the middle lane had to swerve to avoid hitting me and spin out. When the Tiguan started moving forward, I had to pull over because I was shaking. The same issue happened again the next day, but no oncoming cars were in sight.Went in for the door appointment, I told the service rep about engine and asked to speak to a manager. An assistant manager came out, I told him about the engine, and he respond thats a VW and gave me a hug and two free t-shirts. New door handle had to be ordered due to corrosion, had to come back 3-days later to have it fixed. During those 3-days, the passenger seat seat belt warning sound started randomly going off, along with the airbag light flashing above the hazard light when my handbag was on the seat. Reported that and the engine issue again at next appointment. Had to leave the car for two days...At pick-up was told everything was tested fine, but VW did not bother to test the seat sensor. Was instructed to not put anything on the passenger seat, as stated in the cars manual.I was in tears telling VW of Naples dealership that I felt totally unsafe but they would not help me get another vehicle and told me to get back into this vehicle. So I contacted Volkswagen corporate to request a new vehicle, or to let me out of my lease...Denied. Both VW corporate and Naples, FL dealership did not care about my safety at all, nor that I was obviously an unhappy customer. Money should never come before safety, so I paid to get out of my lease. This is a deadly safety issue.

At the end of the Hybrid Supplement, it notes that if the gas tank does not accept fuel please advise to bring it to an authorized dealership. I brought in the car the first time: Never resolved the issue. Second time the issue was never resolved again. During the second time they recommend that I have to fix the fuel door actuator and that would cause a check engine light. I replaced the fuel door actuator and that never resolved any issue. During this transition the car had a vac pump issue and the e-motor system fails. I complain that my car still doesnt accept gas and other issues had arisen, and reading their warranties it says non-warrantied parts that are damaged due to the warrantied parts will be replaced free of charge. I brought in the car for the third time. They denied any warranties that will cover the fuel door as well as the vacuum pump.I argued for quite sometime because one of the service member called me saying it would be the engine control module. They went back and forth to figure out what was the issue and most likely didnt want to express the real issue on this car because the ECM is in fact on the parts list. They fixed the fuel door actuator and it was a circuit issue. There is a very extensive list for PZEV warrantied parts which also includes a vacuum amplifier 2567. I called numerous dealerships and all the service technicians do not know anything about a vacuum amplifier, VW Care says that the dealerships are their best technical advisers and we do not know what a vacuum amplifier is. I would expect that a vacuum amplifier is a vacuum pump synonymously. 2567 service code is for the engine, the vacuum pump questioned is mounted behind the engine from what a service technician told me.Also in their warranty booklet it notes that if the dealership denies a claim, that it would send a written explanation why they would deny the claims within 30 days. If they fail to send a written response then, by law they would warrant those claims. So the supervisor Mary ** denies the claim over the phone after Volkswagen DTLA wont let me keep the car there until the claim is resolved. She never written a response letter or any explanation what a vacuum amplifier 2567 is as well as reason why the vacuum pump doesnt have anything to do with the emissions. I asked numerous technicians if the vacuum pump is related to emissions and was told numerous times that in fact it is. I wanted to escalate my claim and asked again to please re-look into my case.Bill, a regional VW Customer care agent tells me lets bring it to another dealership and look at the issues and lets get everything resolved so we can get a fresh non-biased report. I do bring it into another dealership and that dealership mistakenly calls me and asked to speak with DTLA Volkswagen. The new dealership says its just a gas cap. Also the fuel door actuator fails again.VW Care deny claims once again and of course VW Care rudely uses scare tactics and employees like Bill ** and Preston are very good at intimidating me rather than listen to the case carefully as they insist that they will now write a written response for the denial of my claim more than 60 days past the original claim for the vacuum pump and fuel door actuator. I am very curious what else will lead to these numerous PZEV issues. I would highly stay away from Volkswagen, if they lied and cheated under their diesel engines; most likely there are issues with their emissions as well.

My husband and I owned a 2012 VW Passat and ironically totaled the car on 11/3/2016, the same day the buyback was offered. It was inoperable, so we could not drive it to our car dealer. It was sold to our insurance company. We were told to complete a paper claim form in order to receive our restitution payment and send it by mail, which was done 12/2/2016. Numerous calls have been made to check the status of our claim... we are getting apologies, told that it is being escalated, being transferred to supervisors, etc. It has been six months since the paper claim form was submitted. I am angry about this whole process and feel like we are getting the runaround. VW COULD DO BETTER!!!

I filled out claim. Was told 10 business days I would receive documentation notarized then I would be scheduled an appointment to bring my car into dealership for buyback program. Status of claim says received reviewed and processed. Called CS - getting runaround. They dont have any answers. Kid on phone, supervisors talking in background tell them non truth about results. Someone needs to look into this situation asap. This is fraudulent because the court settlement is over. Should be able to bring car in for buyback.

I purchased Polo Vivo 2015 brand new and it went in for repairs 5 times after the last time we rolled the vehicle that almost cost my families lifes. Volkswagen done a assessment on the vehicle and sent me a report. If you look at the report they contradict themselves with all the proof that I have all the repairs that was done. I need people to stand with me so that the story can come out to public.

Had to replace EGR unit after 36,000 miles - Golf 2010 model. Told this is a common fault. Will not buy VW again - not the car they used to be.

I have had all kinds of things to go wrong. My VR6 CC runs great but the engine light will come on and I take it to the Volkswagen dealership. Every time they tell me that a sensor has gone bad it cost me around $400 dollars every time. I have had 2 fuel sensor replaced. Now I find out that I have been over filling my tank making the service light to come on. Now I stop putting extra fuel in and the service light went off. Now my brake light is on. I called the service department and they told me that it is probably a sensor. I also have a turning light on. I replaced the light but it still does not work. I was told I would have to hook it up to the computer to find out why it is not working.When I first purchased the car I had 2 front wheel bearings to go out under 36k miles. The dealership told me that it was not the wheel bearings. At 40k they check it out and told me that it was bad wheel bearing. This was after the warranty ran out. The wheel bearings were $250 each and labor was $250 each. I finally got them to cover the parts but I was responsible for the labor. If they would have fixed the problem when I told them it would have all been covered. It seems every time I get a call or get the oil changed a light comes on. I have always wondered if they have a way to turn lights on. I also had to change out the wiring harness for the trunk at 50k and it was over $500.