Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and has spent 1000s of dollars in repair. But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all, as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW. This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundredth 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan it would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty. This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it!!! Before an innocent family dies!!! Help!!! In the meantime I will tell my story in the social media, to people, in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can etc., etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! In other peoples Tiguan that have had the same problem it just keeps reoccurring after being fixed. VW has lost a loyal customer forever!

I just returned the vehicle last week and I received a bill for $567 for wear and tear. I just called them and tried to find a better way to pay because thats too much for me to pay but the person I talked to was super rude with me and did nothing about that. I recommend never deal with VW. They have shifty customer service. Im really pissed off cause all VW dealers working hard to get new customers after big lawsuit they had but the people working in VW credit financial are so rude and unorganized and losing customers easy for their behavior.

I purchased a VW Jetta TDI in early 2010. By mid-2011, the Air Conditioner was not working properly and I needed a new Compressor that cost me $1200. Approximately 3 years later, I am told that I need another compressor because the A/C is not working. I have had this vehicle for approximately 4 years and literally it has had 3 compressors. I am about to spend $1400 on this 3rd compressor and Volkswagen Customer Care Unit people state that there is no assistance they can provide. The car has too many years on it (a total of four) and I will have to pay for the 3rd compressor (I paid for the second one too). The only comment I have is that I WILL NEVER PURCHASE ANOTHER VW VEHICLE; IT IS CRIMINAL AND PATHETIC THAT A COMPANY STATES 3 COMPRESSORS IN 4 YEARS IS NORMAL WEAR AND TEAR. What a hypocritical Care Unit. I have received no satisfaction and I would never recommend purchasing a Volkswagen vehicle.

My VW Jetta has some trouble starting today. So I took it to VW of Coconut Creek, FL to have it checked out. They said they would charge me $138.50 for diagnosis and if I get the device done after that, they would apply this charge against the service. They found the problem with my battery and replaced it, however they didn’t deduct the diagnosis charge from final invoice. They charged me ~$300 ($147 for new battery, $138.50 for diagnosis and test shop supplies, misc and tax). When I asked, they said the$138.50 was for installing the battery and setting it up. That is just bizarre. They just made up something to charge me more. I am reporting this so people are aware of this practice and avoid using this dealer as much as possible.

I buy 2 vehicles from VW. A Jetta and Tiguan. Since we get them every year engine light on. Make us pay more and still pay monthly for them. So he takes us 3 years before we change it because of our credits. Now we free of them but to owners VW its really bad car!!!

Really not happy! I have received a notification from the DMV that I will not be able to register my 2012 Golf unless I provide a certificate with proof of airbag correction. It states that I should contact my local dealer for a free repair and gives a phone number to call if problems occur 1-800-242-4450. Well the dealer acts as if its not their problem and the operator on the 1-800 help line says he has never heard of this!!! I was instructed to ask the DMV what I should do!!! Really!?! I paid $30,000 for a 2012 Diesel Golf that now has an airbag that can kill me and a total fraud in the emissions category!! I have no faith that VW will make good. So very disappointed. I will never buy a VW again.

Have a 2012 Volkswagen CC that needs 7200.00 worth of engine work on a part that broke before it was even due to be inspected based on Volkswagen’s service maintenance guide. Called Volkswagen to see if they would cover the repair, or at least give me some kind of assistance. They basically said my warranty was up, I’m on my own. Which really surprised me. My reasoning for asking Volkswagen to make an attempt to correct this problem, was that their service maintenance guide said, “90,000 miles, timing chain and tensler should be inspected, and possibly replaced. Well my timing chain, and tensler did not make it to the 90,000 mile inspection. Which in turn destroyed my cylinder head when it broke. Leaving me with a 7,200.00 repair bill. BUYER BEWARE!!! VOLKSWAGEN CARES NOTHING ABOUT BEING FAIR, HONEST, OR TAKING CARE OF THEIR CUSTOMERS. If youre looking for a car, spend your money elsewhere.

I feel we were treated unfairly by the VW Claims process. Our dealer was Moffitt Volkswagen in Bossier City, Louisiana, they were super. I dont think the 72000 (we bought the owners car with around 5400 miles on it) on our 2014 Passat TDI vehicle was in excess, after all we purchased it to drive not sit in the driveway. The 66000 plus miles we put on should have been a testament to the reliability of the vehicle. Diesel engines are made to roll not sit. I think we should have been awarded the amount $1115.56 instead of $651.00. We will NEVER EVER purchase another Volkswagen because of the shoddy way we were treated. VW Claims Service should have contacted us when submitted our claim. Instead it stayed on someones desk collecting dust when a simple email would have taken care of the missing paperwork. The communications with the Claims Service is deplorable. Customer Services obviously does not exist in your company.

Having a look at the reviews, I feel a little bit better as the company is just terrible in general, I thought it was just my luck and I was dealing with wrong service managers but seems like everyone is having the SAME! issue. What a mistake I made trusting Volkswagen, my car has been with them over a week coming to two weeks to diagnose an issue which they did after a week. Repairs were then done, I was then advised it could actually be something else and now another cost is adding, then they said I might even need a new Engine, my oh my.My other frustration is that the service manager who I called after being told they will call when they didnt had no clue of the situation and advised she was handed the case a day ago when the complaint was sent few days ago via web chat. I REGRET using them. I could of taken my car to a local garage who will be cheaper and diagnose the actual issue without trying to rob your money, I WILL NEVER EVER USE YOU AGAIN NOR RECOMMEND YOU TO ANYONE! WORST EXPERIENCE I HAVE FACED!

The deception/lie that Volkswagen did on the diesel cars will affect you as a regular fuel Volkswagen car owner when it comes to trading in your car for something other than the bad reputation VW now. Be prepared to be ** when you get your trade in value as the dealerships are going to give you “Auction” since no one trusts VW anymore. They are concerned that if they were deceitful with the diesel, what’s to stop VW from making false claims about the gas VW’s. I have a 2015 VW Passat Limited, in excellent condition, financed for 4 yrs at 0% financing and my trade is worth $7,500 at “Auction” per the other than VW dealerships (Dec 23, 2016), I have NEVER been upside down on trading in a vehicle before, and note, this isn’t upside down, this is **, over $7k upside down. And NO, I don’t want another VW!! One very upset VW owner that has a worthless vehicle now due to their false claims on the diesel.

I am fairly new to the VW family, but have been a loyal member up until now. I have a 2014 Passat SE TSi with only 57K miles on it. It is in pristine condition (my son has a 2008 Jetta SE as his first car). I am extremely unhappy about a design flaw that has occurred; something that VW knows exists and has existed for some time. The fuel door stopped opening (and there is no manual override or cable in the trunk to open it). The actuator had gotten out of sync with the cars locking system. Running on fumes, I took that car to Kotters VW in Escondido, CA. Kotters is a certified VW specialist that has been in the same location for more than 35 years. They are first rate and highly respected. After looking at my car and doing so research, including speaking to VW, the master mechanic informed me of the design flaw to which there is no real fix (just temporary ones). So that I could get gas and use the fuel door without fear of it happening again, he disabled the lock to the door. Now I can open and close manually, but cannot lock it.This is not the ideal solution and is not how the car was designed, but I do not want to get stranded. The fuel door is part of the fuel system as a vital component of the car. It should not fail at 57K miles and should be covered until at least 60K. Unfortunately, this is very common, and if you look online, many others have battled it.He was able to re-sync the fuel door lock with the cars door locks, but after testing it, the fuel door locked up again after about 10 times. I contacted VW and was told they could likely assist with the repair but that I would need to pay a dealer to diagnose first. This is not acceptable. I paid a reputable mechanic $100 to diagnose and provide temporary resolution. I am not going to pay a dealer again to learn the same thing. I want it fixed right. My point to the customer service person was that it does not matter what the diagnosis says; the fuel system needs to be accessible! Regardless of what it is, whether it is the actuator itself or something in the cars locking system, it needs to be resolved as soon as possible.I would like an appointment set up at Kearny Mesa VW in San Diego, John ** is the service manager. Please assist me in getting this fixed so I can again be a confident VW owner. If it is the actuator, the part is about $35-50, and the labor is likely an hour (open up truck liner and swap out). I have never had something like this happen with our Honda or Toyota vehicles, and never in a car so new. I would rather have to get a different brand than get stuck without the ability to refuel. Thank you very much for your timely assistance.

Took my 2016 Golf R (with only 56,000 kms on it) in for servicing as it simply shut down. VW Service Tech told me it needed a new engine control module (ECM), turbocharger and thermostat housing - something they rarely see. Its one owner car, serviced exclusively at VW dealer, low kms, and babied. Final bill was $7,000 on a car that cost $46,000 new. I asked VW Canada to look into it and share (50/50) the cost of the repairs. While it was out of warranty, they offered me $1,500 credit on future VW sales and service - which is of little use to me as I sold the car to the VW dealer, and dont plan to ever buy a VW again. Guess theyre simply not interested in my future business (VW, Audi, Porsche) or my word of mouth. Unfortunate as Ive purchased 10+ Audis in the past and this was my first foray into VWs performance cars. Wiser for the experience and disappointed.

I own a 2014 Passat and purchased the car with 500 miles and after owning for 2 and a half years and 64000 miles, I need a new engine! Never buy Volkswagen again! Corporate customer service hold times are very long, escalated manager’s mailboxes are full. Poor quality and I will never purchase a VW again and will continue to share with others to never buy the brand!

The GTI is one of the best all around cars on the market today as far as overall versatility. It may not be the best in any singular category (performance, mpg, comfort, etc.), but it’s cumulatively better than 90-95% of the cars that it competes against. The GTI’s changes over the model years have been subtle with VW finely tuning & refining a proven & successful platform. I’ve owned cars that were more luxurious, had more performance, were much more aesthetically pleasing design-wise...yet, the 5 GTIs that I own/have owned, have never failed to provide me with an exhilarating drive.

Purchased as certified preowned in 2015, after the first year of ownership multiple, MAJOR repairs have been completed. The ignition lock broke and would not allow me to turn my vehicle on or off at random times. The headlights had to be replaced three times in one year. For some reason the dealer could not explain, yet miraculously fixed. At the end of 2018 North Park Volkswagen had my vehicle for a month to diagnose problems they could not find the first time around. Turned out to be the timing chain and tension pulley (which never failed on a different car I owned that was 20 yrs old). Coincidentally, the battery died at the same time and I was made to pay for it. Add that the fuel pump failed (again, at the same time) and when they returned my car to me, was leaking gasoline in puddles. Just about the only thing left to fail is the transmission! Thank goodness for the extended warranty! I was very disappointed with the quality of the car, overall, and with the lack of concern and poor service. The dealer and service department used to impress me, but the more problems the car THEY sold me had, the less responsibility they took and poorer their customer service became. Even VW of Americas corporate office failed to follow up with me until almost a month later.

I was driving my 2002 Volkswagen Passat when the Stop Engine oil pressure light came on. I had my car towed to Maple Hill Auto Group, my authorized Volkswagen dealership and was told that this would cost me between $2400-$3300 to repair. In doing further investigation, I found out that it was a known problem with my make and model. There was a class action suit against Volkswagen and they extended the warranty.I am 5595 miles over the extended warranty on a fixed income and basically screwed as I can not afford to fix this. I am not asking them to replace my tires just fix a known problem with my engine which is no falt of mine but that of the manufacturer who has declined to help me.

2010 Routan - Why do I have to replace brakes every 6 months a van with 50,000 miles. I have another with 127,000 miles and replaced the brakes twice. How come no one in VW tell me why.

Customer Care at Volkswagen is an oxymoron. We bought 2 new Jettas TDIs in 2011. We bought a new Passat in 2012. I called customer care today 3/20/2015 about a problem. They never looked up our record of being an excellent customer, never bothered to look up our vin numbers to realize how much money we spent buying their cars, never asked our names. ** (the rep at customer care) did however say, apologize for that. So as we go out this weekend to look at cars to purchase do you think we will drop by a VW dealer?

I have owned many VWs in my life and unfortunately, this will be my last. I have had nothing but problems with my 99 Passat 1.8T. It recently started to suffer the dreaded sludge issue. VW does not care. The car is old. Time to buy a new one, says the dealer. They give out the wrong information for maintenance with the vehicle and now its too bad for me the car is old apparently. The owners manual says to use conventional or synthetic. Conventional oil sludges these motors and now Im sol. So, I would highly suggest that no one buys a VW. Unfortunately, I just got a 2011 TDi. Now Ill have to find somewhere to trade it in before I need to service it somewhere and they tell me to buy a new one.

2017 GTI Polo with known thermostat and water pump issues, The car has 35000klms on it. They will not replace it, fix it at my expense. There is no goodwill at all, I could understand if the car had over 100000 km - but it is still new and it is a known problem. VW never again!!

Ive purchased 2 VWs, financed through VW credit. The first car was financed, the second car was a lease. At the end of the lease, after never being late with a payment for 5 years and 2 cars, I called them to refinance and purchase the leased car. They ran my credit and offered me the highest interest rate of 16 percent. My credit isn’t bad. It’s in the low 700s and I’ve never been late with a payment. I don’t get it. I went to Suntrust and purchased a new Chevy for 5.9 percent interest. VW, never again!

I own a 2014 VW Golf TDI that I purchased brand new. Since Ive owned the vehicle I have had all the services done on time and at a VW dealership. The car currently has 40558 miles on it. I had an O2 sensor go bad on me roughly 100 miles ago. I am by no means an expert mechanic but I have been working on cars for a little over 20 years and I couldnt believe how quickly the sensor went out. Even the people at the dealership were completely shocked by how quickly it went out. When I call VW of America they basically told me yeah thats horrible but its your problem. I really thought VW was a better company than that and manufactured better products than that.

They sold a faulty truck. Wow. Where do I begin? Ok let me start by saying my husband and I bought from a Volkswagen dealer because of the Volkswagen good representation of being honest and of quality. Well in our situation that wasnt the case. The dealer we bought from sold us a 25k used truck with a faulty engine. Unfortunately we bought from Texas so there is no lemon law. I will never deal or recommend Volkswagen ever again. It seems like they dont care about the products they sell just the money they make.

I drive a GTI and have had the intake manifold fail three times in a row. Despite servicing the car according to plan, using official Volkswagen parts and mechanics, the customer care refuses to assist with a part that is obviously flawed. I have had to replace this intake manifold, a part that costs more than $1000, repeatedly, and have had no solution offered, and no offer to repair that vehicle. This part has failed after 20,000 miles each time. Obviously an issue with the engine and substandard parts used, still no help from customer service. I will not buy Volkswagen again and certainly not recommend them to others.

2012 Volkswagen Beetle. 11,000 miles and my clutch and engine cylinders need replaced already!!! This is the WORST experience I have ever had with a dealer or a vehicle. I WILL NEVER buy another VW ever again!

I have a 2007 VW Jetta with 200,000 km. It has corrosion, to the point of holes in the metal, on all 4 wheel fenders, the rocker panel, and on the bottom of the drivers side door. When shopping for a vehicle I bought this car new and choose it over the Honda Civic. My fiances cousin currently has a 2004 Honda Civic with 300,000 km and absolutely no corrosion.VW Canada is not honoring the Corrosion Warranty because I cannot prove the corrosion was caused internally. They are claiming it is due to external factors, which is impossible to prove considering the location of the corrosion. When I called to request the claim be reassessed they refused to do so and VW Customer Care refused to let me speak with anyone that had the power to make the decision to have the corrosion claim reassessed.I definitely will not purchase another VW based on this experience and I would recommend to everyone I know as well that they consider other brands instead. Had VW honored the warranty I would feel differently, but they used an excuse to not honor it and apparently there is no way for me to speak to anyone involved in the decision. The VW Customer Care department is the only group you can speak to and they claim they have no power with these decisions and they are all final. Please note as well that this vehicle was bought and used in Alberta which is a very dry province where vehicle dont normally rust let alone corrode.

I own a Tiguan. Its my 5th VW. This time I bought the trailer hitch addition to the MSRP for $550 new to pull a trailer. I knew I would be pulling a small trailer & ATV under 1500 lbs very infrequently. This package came with the 7 pin wiring harness so one would expect it to actual work trailer lights. I go to hook up the trailer, see the wiring harness but cant figure out how to hook it up. They had me bring it in and tried to hook it up. I then found out I had to spend an additional $400 to reprogram the entire vehicle, add a control module, & mounting hardware. I worked for VW for years & loved the product. I have referred many friends and family to VW. That has now changed. I gave them a chance to help out with the extra cost and they flat out denied to help even in a small amount. This put a very sour taste in my mouth and I will never refer another person to them. Emich is a great dealership but go to their Chevy store not VW. Volkswagen is a greedy, cheating, company that nickel and dimes their clients for any little thing they can. Never again will buy their product & will do everything to advise others against it as well. I dont think it is crazy to expect a 7 pin wiring harness to actually work the one purpose it is designed to work.

I have had the worst customer service experience with VW. I bought a brand new 2013 Passat in March 2013. Since the first day I have had an issue with my car pulling heavily to the right. My car has been in for service 10 times over the last 3 years to try and resolve the issue. VW has done sub-frame shifts, replaced the control arm and tried numerous things but cannot fix it. They are refusing to help me resolve this issue. They do not truly stand for a Great Driving Experience - they really have zero interest in helping.

Car door sustained damage when water was trapped in the door frame and froze. VW would repair the damage if car was 4 years old or newer as it would be within warranty parameters. They are aware that the structure was at fault as they have fixed cars within the parameters. Our complaint is that they never contacted us to inform us that this could be a problem or offered a way to fix the structure before the ice peeled back the door skin. Now they offer no compensation as it is outside the warranty parameters. How does a structure of design have a warranty?

My car polo 2015 started fire with no reason. Me my family and neighbors were going to be killed just because we trusted Volkswagen products. Police and consumer protection agency proves that it is manufacturing error but the company refuse to take accountability for their mistakes. Please share as wide as you can to expose their scandal!!

The Volkswagen EOS was a little pricey, but I haven’t enjoyed owning and driving a car as much as this one! It has supreme performance instantly even in freezing temperatures. After driving it for six years it still looks and feels like new. It’s very responsive, making me feel very safe in tricky traffic conditions.

On the 19th October 2017 my Polo Gti which is still under warranty broke down at approximately 6 pm. This vehicle is currently doing 41000km and is still under warranty. My biggest concern or disappointment is that this car gave no warning and just breaks on a busy street with my family in the car. What if this car had broken down in the middle of nowhere or worst in a dangerous area putting mines and my familys life at risk?I then had to wait two hours for roadside assist to tow the vehicle away. I was told the next day by VW Umhlanga that they busy and my car will be only looked at on Monday. After phoning whoever I could I managed to get hold of service manager of VW Umhlanga who said that he will try have a look at the vehicle that afternoon.Saturday morning I got a call saying they did a software upgrade and the car is fine. 1. Why did roadside assist send a tow truck from Mount Edgecombe to tow the breakdown in Tongaat, is that the nearest breakdown services, because I know its not, I personally know a towing company in the area that is VW accredited. 2. Secondly why was the vehicle towed to Umhlanga who was clearly not willing to have a look at the car till Monday. Had I not made a fight about it, and to my knowledge VW Ballito is much closer.I am now worried as this vehicle has a warranty that ends at 45000km or next year 2018. There was no warning of it breaking and no explanations as to why it did. What if it has similar problems as soon as this warranty expires and the headache and costs of this vehicle now becomes mines. I spent 32000 rand on this vehicle and breaking down in the middle of a busy street was the last thing I expected.I am hoping VW comes up with a solution as to maybe extending this vehicles warranty and guarantee this problem never arises at all. If I do not get a reasonable solution from VW I will make sure I complain on every platform be it the ombudsmen or Hellopeter. I just think that breaking down in a vehicle that costs over 300000R without no warning and just be told by the agents its a software problem and we dont know why it has happened is unacceptable. I am hoping to get feedback from you soon.

Ive leased Volkswagens for 20 years. I currently have three leases, two Jettas and a new Passat Limited. Since leasing the Passat, I have had nothing but problems. Two weeks after leasing it, the gas floater stopped working and the whole system had to be replaced. I got it back a week later and the car smelled so badly of gas and this odor lingered for over a month. They couldnt do anything about it either.Next, we were driving and the tire pressure light came on so we went to have it checked at the dealership and they said everything was fine. A few hours later we got a flat and had to pay for it out of pocket. Ive only had the car for a few months and its just issue after issue. I trusted the dealership. They know I have a family and their comfort is important. I didnt realize til recently that there are no air vents in the back seat! Im pay $285+ a month for a lease (plus $1500 down) and there are no air vents in the backseat. Its just appalling. After 20 years with VW, this will be my last. I put in a complaint to the dealership and VW corporate and just received a call that they will not help with a trade in. ABSURD! Their customer service has gone downhill for sure. I hate this car and cannot wait for the three years to be up.

I traded my car, which was leased with VW Credit. The dealer I traded the car with sent two cashier checks to pay off the car. VW Credit sent the dealer the title to the car I traded in and the car was sold. VW Credit now claims I owe them $14k+ because one of the cashier checks wasnt signed. Mind you, they never called me nor did they call the dealer. I called them because they owe me $2,400 that I overpaid. They refuse to refund my money and continue to claim that I owe them. Every time I call, I am left on hold for 30+ minutes while the person tries to figure out what is going on. They continue to promise to return my calls and never do. This corporation is very irresponsible and unprofessional. No one knows what they are doing. Do not do business with these people. I am likely going to take legal action.

I have a 2013 VW Hybrid which now needs it THIRD transmission. (1st 2 transmission @ 60+K) I contacted the Regional Manager, Jake ** who stated that all they “VW” can do for me is lower the price from 7100. to 6400. As per Jake ** his supervisor Sharon ** stands behind that decision. VW put a BAD product on the market and refuse to be an Honorable Co. and take responsibility for fixing the transmission. The CEO Hinrich J. Woebcken needs to be made aware that this is unethical. VW was a huge disappointment, totally ruined by perception of the company and the product.

Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk open with internal latch, so had car towed into dealer. Already had a previous appointment to resolve electrical issues that had been ongoing from another dealer which had not been fixed. Car had 18k miles on it. Dealer could not get trunk unlocked, so instead of fixing the internal latch at the door to open the trunk, they called a locksmith and charged us $125 for a key to unlock the trunk. Got the car home, the key to unlock the trunk did not work. There is no place to put a key in the trunk, the latch still did not work and we could not get the trunk open. Called the dealer and they refused to refund $125.Did some online research and found there is a button in the glove compartment to push which resets the trunk, pushed the button and the trunk opened. Again, advised dealer of this and the inability of their staff to fix this issue and again requested refund, again was refused. Now, they wont even respond to us. When daughter went to pick up the car and pay for what was supposed to be an oil change, she questioned the charge and they were very rude to her, caused her embarrassment and caused her to cry. Volkswagen Customer Care refuses to help since the problem is not Manufacturer. The issue started from a dealer installed LoJack system, which customer was not made aware of. Dealer will not return calls, nor will GM.

We purchased a brand new 2018 Tiguan and have had an horrible experience. The family almost died in a car accident because of the EPC faulty code. It happened 3 times and Volkswagen could not fix the issue. All of a sudden your car loses power and can’t go over 30mph, it shakes horribly and continues to lose power. The last time it happened (3rd time) we were merging onto a highway, the car shook and then lost power, with your foot to the floor the car will not go over 30mph. An 18wheeler truck almost slammed into the back of us, we had to swerve off the highway. Took it back to Volkswagen and they stated it was a faulty read and NOTHING Else was done! We are so shaken and have no trust in the car.I went directly to head office of Volkswagen and after 6 weeks of discussion they offered me a 10% discount off a new car! Are you kidding me??? 10% when it almost killed my family. I bought a new car so I would have no issue, but instead have had deadly issues. Looking online I see I am not alone. I guess Volkswagen does Nothing to keep their customers safe unless you die and then a class action lawsuit happens. Guess I should head up a class action lawsuit. DO NOT BUY THIS CAR. You will regret it. Stay away from a company who knows there are deadly issues yet does nothing about it!

Ive had my 2013 Tiguan for 3 years now (3 months out of warranty). I love the way it looks and drives. However, even though Ive kept up with VWs recommended service, I just paid $2500 for repairs that shouldnt be happening on a car with 45k miles (a new alternator, timing case cover gaskets, control arms replaced, carbon cleaning). Just two months ago, the fuel door wouldnt open. The dealer sanded it down, calling it a manufacturing flaw (which I still dont get since it worked for a bit over 3 years). What Im getting at is that this VW is needing way too many costly repairs for a 3 year old car. I was expecting to have this car for well over 100k miles in great condition but Im not sure its going to work out that way. They sold me on the idea of German engineering being so good, lol. Fool me once.

My father, the son of a German immigrant, bought only Volkswagen starting back in 59, always had trouble with them. I started buying them in my youth and always had trouble with them. Then started buying American cars, far less trouble. Then started buying Toyotas and lo and behold, no trouble.

I bought a 2018 VW Atlas SE Tech, terrible vehicle. DO NOT buy this vehicle! The safety system does not work. The start and stop system makes you accelerate rapidly when its on and you start moving your car (so, you may hit a car in front of you if its too close). The ICRS system does not work. The car will not brake for you. I have tested it many times COUNTLESS times and the system does not engage. Short of hitting another car or a pedestrian I cannot get closer to the real incident to prove it works. Lastly, if you are in an area that uses prime (water mixed with salt) do not buy this car. It will cause an accident. The car has driven me onto incoming traffic headed the other way, I had to drive off the road to avoid a collision. I took it to the dealership and they said it works, but did not prove it. I had to take their word. I tried crashing the car again to see if it works. IT DOESNT!! So, do not spend your money in that vehicle.

My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying Im out of luck. Ive owned 2 Volkswagens and if they dont make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.

I had to trade in my Volkswagen Passat Diesel... They gave me a replacement Passat SE... I loved my Diesel but this Passat is just as good, not per mile but good.

My fiancee leased upon my recommendation in 2013 a VW CC. We decided to return it 2 months before the lease ended. The mileage on the car was 35% lower than what the lease contract specified, as it was only used half a year (snow birds in Florida). The car had absolutely no visible wear and tear, neither the body nor the inside. Upon delivery of the car we never ever got a call from the dealer asking why we were returning it. Neither did we get any comments about the returned car. Neither were we asked to have it surveyed. 2 weeks after delivery we get a statement from VW asking for over $400.00 for deep scratches on the hood, the outside mirrors, the bumper. I call VW-credit and raise my objection. The answer: We do not care what your arguments are. We had it surveyed by SGS and they assessed the damages!! I dont know which car they assessed but certainly not the one which we returned. I asked, why were we not informed about these damages nor were we supplied the SGS-inspection report. The answer from the incredibly rude VW-Credit employee: Its not our business to supply you with a report from the surveyor nor is it our job to inform you of the damage!!!I argued that the dealer should have informed us if they had independently found any damage. The answer from VW Credit Then go and complain to them. We have nothing to do with the dealer. We recommend you pay as promptly or we will take action against you, which wont be good for you. We complained to the sales Manager at VW in Naples Florida, where we leased the car. The reply from the manager: We have nothing to do with this. If you have complaints then address them to VW Credit!!Called back VW-Credit. The bottom line answer: Report the damages to your insurance company. I replied, NO, I am not committing insurance fraud for you to cash money because that is exactly what you are asking me to do. I repeated that the car had absolutely zero scratches nor damages. What was the reply from VW-Credit: We have no time for people like you. Phone hung up!We have leased the following brands in the past 10 years: Lexus, Kia, BMW. Have we EVER encountered any problems returning the cars? Never ever! Quite the contrary, we received letters thanking us for the business and inviting us to visit our dealer of trust so that he could help us choose a new vehicle. One fact is sure: NEVER EVER AGAIN WILL WE LEASE OR PURCHASE A VW!! If you have one under a lease contract, BEWARE WHEN YOU RETURN IT. We all know that VW needs to make up for the losses incurred due to the fraud committed with the emission scandal. Defrauding customers even more to get money from their pockets at the end of a lease is certainly a good way to reaffirm the company moral.

Again I am writing to you, this time to share my frustration with the Volkswagen product purchased and the response received when my situation was reported. Back in August 2017, I wrote you outlining my situation; being more specific, while going to work at approximately 7:40 am in “stop and go” traffic my car shut off placing it in a no start condition, had to towed it to my mechanic and I was told I had to replace the fuel pump and the fuel pump module. A representative from your office contacted me from the number ** during the third week of September, informing that my request could not be honored because the warranty on my car expired. Approximately three weeks later I receive a recall notice from Volkswagen informing there is a faulty fuel pump control module in my car.I am of the opinion that Volkswagen was aware of the existence of the defect and that I was place in a situation where there was an increase likelihood of the risk of a crash causing injury and/or damage to property. This is by far a bad representation of the Volkswagen product and I feel hurt I was placed in this situation; this is bad customer service! This is a clear case of trickery and or dishonest act for financial gain. As a senior citizen, I am very deliberate about where and when I spend my money. I intensely researched this product to great extent before purchasing it but to my surprise I was taken advantage off and I am outraged because I was deceived by your company’s practices.

I took my Passat to a VW Certified dealership and was never contacted with an estimate or completion date. It’s been there for over 6 months and I still don’t have my car. I have been in contact with customer care and they have been completely useless. It takes them at least a week to respond to their own email requests. I can not recommend any certified VW mechanic nor can I recommend VW as a company since their customer care is so abysmal.

I noticed my 2009 Volkswagen Tiguan Headliner was coming apart from the sunglass compartment. The next morning it had separated from the light. I drove my car to the Lundes dealer in Peoria. The serviceman gave me the number to Volkswagen customer service. I spoke to Dylan, who told me they only warranty the item for 3 years/36 thousand miles. I was so upset. I asked to talk to his supervisor, who on a Friday was not around. I received a call from Stephanie this morning, restating my concerns of the failing headliner. I asked if she wanted pictures to help VW figure out why they have failing glue. She just repeated what the script reader had to say. I then asked to talk to her manager. I havent heard from them. I cannot believe a car this age has a headliner falling down. I would be ashamed if I was Volkswagen. This is not a wear and tear item. This should not be happening. Thanks Volkswagen for the disappointment.

My 2006 VW Passat died on me at 87,000 miles about a week ago. After receiving the countless letters about the parts of my car that theyd be happy to service over the years because, oops! They realized theyre faulty, my car left me stranded about a week ago. The service people stated itd be 4-5 thousand dollars to repair. According to Kelly Blue Book thats about how much the car was worth 2 weeks ago when it ran. Every time I took this car in to be serviced, the VW technicians would present me with a list of the issues with the car, ranked in order of severity. Whereas most car techs are trying to swindle the customer out of money (historically), I actually believe the VW technicians were being honest: my VW ACTUALLY was riddled with problems that were no fault of my own, simply because these cars suck! The technician informed me that one matter in need of attention was the crack somewhere in the structural frame of the front of my car that could get progressively worse OR may just continue to exist but never cause a problem. How does a car that hasnt ever been in an accident suddenly crack? I never realized the internal frame of my VW was made of eggshell...My advice? Steer clear of VWs. Even my friends CC tells him Service Now! every time he starts his car, and it has less than 10,000 miles on it. Youll know quickly youve made a mistake when you received the letter about the engine coils that are bound to malfunction or whatever other part of your recently purchased vehicle will screw you over next... On a separate note... Anyone wanna buy a project? If you like restoring dead cars, the VW dealership in Cary said theyd give me $150 for it... top that and its sold! :)

I am in disgust that the VW buyback has not been handled properly or expeditiously for overseas military personnel. As a veteran and an overseas teacher for the Military, we deserve better treatment than you have given us and as like many infectious diseases and viruses, word spreads at the same rate! I hope that word of your treatment spreads like wildfire regarding your service and lack of support for the U.S. Military. I will surely do my part in this matter.Form after form appears to be a stall tactic! The public information on the VW website stated that VW would take care of military personnel and shipping costs would be taken care of by VW. Ha! I have just paid approximately $3700 for shipping costs from S. Korea to Texas and hope that I receive a refund! At the rate of your response for email and other documents, I will probably be in my grave before I realize any reimbursements!

I leased a new Jetta on November 25th, 2014, from strong VW in Salt Lake City Utah, but the very next day realized I would not be able to financially afford it. I made a big mistake. SO I went back to take the car back the next day on the 26th (I know there would be some fees to pay). The gm basically told me that leasing from them is buying the car, and there is nothing he can do and I have to learn the hard way and take the car. He also stated that the money has already been issued out and they were already paid. Also that taking the car back would be like me working for a day and then telling me that I would not be paid. He kept stating that it wasnt like Walmart, and when I asked him about the early termination statement in the lease he asked for it, and said that he doesnt have one because everything is on the computer and so they dont have a copy of it. BS! Everyone I have shown the contract said that I should be able to return it. The GMs tone of voice was very degrading, I felt very bullied. Also my sister-in-law was there with me and can testify to this. Please help!

I have a 2011 Jetta Sportwagen, which for the most part has performed well. However recently Ive had a problem with my rear seat-belts seizing up and no longer working. I took them to the dealer and was charged $120 for them to look at it, tell me it would need replacement and I would have to pay $1200 because my car was no longer under warranty. I informed them I purchased the Platinum extended warranty and they said it was not covered. I contacted VW of America. After about a week I finally received a phone call and was told by a Jenny ** that she would see what she could do. A few days later she called back and said I was out of warranty, but they would supply the parts free of charge, but I would have to pay for installation. I told them I appreciated the gesture, but felt that a 3 year old vehicle should not have this issue. I wanted them to stand behind their product and replace the seat belts. I asked to speak to a supervisor and got the runaround, until she finally agreed to talk to her supervisor. Instead of a supervisor coming on the line after I sat waiting to dead air for 5 minutes or so, Jenny came back on and said SHE spoke to the supervisor and the supervisor agreed with her position. I told her I wanted to speak to the supervisor and I wanted the name of the person she spoke to. She kept trying to avoid the issue and then finally said she spoke to Sharonda. I asked to speak to her and was told she could only put my request in the system and someone else would contact me by Monday.

First off let me start by saying that I do love my 2013 Turbo Diesel Beetle Convertible, its the prettiest car on the road...and everyone asks me how I like it...I love it, love to drive it...love to look at it...and I take really good care of it. There are two design flaws, one is the keyless start...the other is the unfortunate placement of the hard wired iPhone charger INSIDE the glove compartment, so that if you need to charge your phone while driving you have to keep the glove compartment open. One wonders about German engineering. That said, the car gets rock star mileage and its fast. But I had to have the 10,000 mile service in Brooklyn NY because I was visiting family and could not do it in Maine. So the VW dealership in Bay Ridge Brooklyn houses a bundle of other car companies. ITs old, cramped, dirty, crowded and unpleasant. I brought in my almost brand spanking new car. I said, Im here for a 10,000 mile service, please take good care of my car. A loaner was provided and off I went. Later that day I came back to get my car. I asked for only one thing, to have the rear headrests taken off while they were servicing the car. When I got the car there were the headrests. I was told the headrests dont come off...I thought, well Ive had a few cars, Im no expert but every headrest Ive seen comes off. The service person told me, I was completely wrong that the service people pulled and pulled and they would not come out. I took out the manual, respectfully trying to show him that I not only know they come out but because there is limited rear visibility with the car, they suggest that they should come out when not needed. He said I was wrong again, I tried to show him in the manual how clearly defined the instructions for removal and how simple it was. He finally acquiesced and took the car back into the service area. Now let me ask the obvious question, IF the service guys didnt know that they could remove headrests do you think I would feel confident that my tires were correctly rotated or my oil was property changed? I think not. The car came back to me, headrests out, but soiled where the work was done. Gladly my service guy cleaned the grease...and I got into my car to leave and looked up and there on the right side of my windshield was a giant crack. Seriously. I couldnt even make this up. Now the service manager comes out. He tells me that it was a stone, how does he know this, because of the way the crack looks. Now this is coming from a person who manages people who dont know about headrests...and hes abrupt, no apologies...just aggressive...I say, but I brought in a car with no crack at 9:30 this morning and its 4:30 and theres a crack. Now can a car be serviced and not one person notices this crack...and you say it was a stone and when the car tires were rotated then it caused the crack to spread. Oh my GOD! He said hed take care of it on Monday, it was Friday. I drove my car home as the crack spread. I called him many times but he did not call me back. Finally Monday I got in touch with him and brought my car in. Guess what!!! No windshield on Monday, No windshield on Tuesday and No windshield on Weds (until Weds eve) why? Because they told me that it was not in stock at the auto glass people, then Tuesday the one they got in had a crack, and they had decided not to install a cracked glass (really?), and then today Weds I could get my car...but guess what - now they were not honoring the agreement that there would be no deductible, because they did not realize that my insurance was out of State...MY PLATES ARE FROM MAINE. Not one person really looked at my car. I hesitate with this statement but as soon as I leave NY and head back to Maine, Im going to have another dealer check and see if the tires were indeed rotated and the oil was changed, and if so if its all proper. Id be terrified to bring my car there again. They are so hard on the cars, they dont listen, they over talk you and they are obviously not knowledgeable about VWs. Its very sad to see this. I am surprised VW allows this kind of service representation. I have no recourse, the dealer is going to split the deductible with me. How can I fight this, I just want to return the loaner and have my car back and get out of there. I could have brought my car to any auto glass company ... but brought it back there because - well I must be crazy to have thought that it would go smoothly. Anyway, beware this dealership if you have a VW.

I lease a 2015 Volkswagen Tiguan. I pay for extended warranty. I have 57000 miles and 4 months left on my lease. A light came on so I called the service on Dec 22, 2018 and was told to bring my car in which I drove it in shop. The Volks service dept told me I need an engine because of an oil filter. Ive always changed my oil and I took care of my car. They want 12000 to fix it. My extended warranty refused to fix it and I have powertrain and Volkswagen customer care refuses to pay. I sent her copies of my oil changes with the plate number and mileage but they say thats not enough.I need my VIN number which the service station didnt put on. I even sent them copies of my friends oil changes which doesnt have her VIN number on it... Now they have my car for 2 weeks and nothing is being done. Volkswagen is the worst. They make you take extended warranties and the warranty company told me that they can not approve my claim because I am still covered under Volkswagen. This is amazing. The service dept told me I did this because of an oil filter. Did anyone ever heard about this? Besides all this now they say my car doesnt start or run.

My Clock Spring 2011 Tiguan broke about 6 months ago, I put the repair on hold, my mileage was about 109K, I have receipt from my mechanic for the 120$ I paid him to figure out what was wrong. VW has issued an extended warranty on this to 120K (IMO should be a recall), I moved so I did not receive the notice until 120,300 miles. Even with proof that it broke before and so close to the warranty date they will not honor... Seriously its the 5th VW I have owned, with all of their issues you would think they would be trying to build customer base, not alienating. This is just not right.

I recently experienced something with Volkswagen Corporate that I have never encountered with any other normal company. Because of Volkswagen, I am unable to buy my home. They preach about using their website to make payments or do all transactions online because its the quickest and easiest way, yet the online profile is the last source that gets updated by their internal department so that is the least reliable source. I always made my payments through their website, vwcredit.com. I always received confirmations from the website stating payment has been received. In April 2014, I decided to upgrade my car with Volkswagen so I leased a new Tiguan. In May, I signed on to my account and made a payment and received a confirmation. 10 days later, I received a statement from Volkswagen saying payment has been made, Thank You. Several days after that, Volkswagen started calling stating they have not received a payment. They tried calling twice. By the third phone call I received, they have already reported me to the credit bureau. 10 days before my house closing, my loan officer called and stated that because of Volkswagen, my credit score dropped 100 points! This made me ineligible to get approved for a house loan.Frustrated, as anyone would be, I called Volkswagen. Of course, they made this out to be my mistake. They are not responsible for the payment confirmations that are sent out and they have very strict rules about reporting to the credit companies. According to them, they were unable to reach my bank to receive a payment and even though I received a confirmation from them, its not a guaranteed payment. My payment, according to them, was 35 days late, even though they sent statements stating I have paid! They refused to call the credit bureau and explain the situation. I checked my account information online and there was nothing on there about late payments. They even posted the statement they mailed to my house saying May payments has been received. So because I relied on their online communication, I was burned by this company. Their communication is very unclear and frustrating as are their employees. I will never do business with this company again! The cars are great, but their internal way of running the business is very unorganized. This company cannot be trusted!

BUYER BEWARE!!!! My wife and I have been leasing a VW Tiguan for the last 2 years and recently experienced a nightmare of an an issue. A recent monthly payment was not pulled from her bank accurately and instead of contacting me, the lessor, it became delinquent and they reported to the credit agencies. After several dispute letters explaining the issue, they just deny...deny...with no explanation!! I call VW customer service who explains that the Credit department does not have a phone #, so you cant even talk to the person that handles the issue. Thank you VW for ruining my excellent 15 year credit history! I will be sure to never do business with this organization again and make it my personal mission to tell others to do the same.

My husband and me have been the proud owners of three new Volkswagen cars. We have always had our cars maintained only by the Donaldson Volkswagen dealership in Sayville, NY. Ever since I have owned my 2004 VW Beetle, I have noticed that the ignition cylinder lock. I verbally mentioned this several times to the Donaldsons Technicians and was told VW Beetle had been made this way and I was informed to wiggle the steering wheel and place my foot on the brake. I never check out this information given to me by the technicians. My beetle is now over 88,000 miles and without an extensive warranty.On 7/18/16 my car broke down and locked. My car had to be towed to the Donaldson dealership. I explained to technician this was an on going problems throughout the years that I owned the VW Beetle. I had to fix the car. The Donaldson Technician wrote: Found steering column locked. Mechanically faulty causing damage to ignition lock cylinder, removed and replaced ignition lock cylinder, removed and replaced steering column lock. This cost was $532.30 to repair. I asked the technician again if anything could be done with the cost of the repairs since this was an ongoing problem with the ignition lock cylinder. Technician replied, no, your warranty has expired and the car is over 88,000 miles.The technician gave me the VW Cares telephone number but I received the same comment from Improvement Customer Service person Martin ** as well as their team leader MaryJo ** who made the final decision. Both of them would not give me their last names. I learned two lessons from this experience. 1) I am not a value customer at VW Donaldson. 2) Check out an on going problem with your car and find out if this problem is ongoing with other VW 2004 Beetles. My husband and me were going to purchase two more VW cars but we learned our lesson from this experience.

The car looks great on the outside, the inside as well. Very comfortable car and spacious. The drive is smooth and affordable in gas. Its not a big SUV and not too small. Enough room to fit 5 people and a large trunk. Very happy with the design of the vehicle. As for the engine, I did have a few issues. Instead of a timing belt its a chain which needs to be changed and very costly. The pieces are ok in price but had to add some extra money on top of my payments. That was the downfall of this purchase.

I had a MAP sensor replaced after the engine light came on. It came back on again after a month. Today driving and less than a 1/2 mile from home a warning came on and read low oil pressure engine off, but it never did go off. I pulled up a few recalls Friday before I left work, one being the MAP sensor and creaking of the suspension (I heard it a few times but thought maybe it was just cold) and worn, cracked CV boots. I contacted the dealer and currently waiting for a appointment to address the recalls. You can find most recalls on the Chiltons Library.

My husband and I owned a 2012 VW Passat and ironically totaled the car on 11/3/2016, the same day the buyback was offered. It was inoperable, so we could not drive it to our car dealer. It was sold to our insurance company. We were told to complete a paper claim form in order to receive our restitution payment and send it by mail, which was done 12/2/2016. Numerous calls have been made to check the status of our claim... we are getting apologies, told that it is being escalated, being transferred to supervisors, etc. It has been six months since the paper claim form was submitted. I am angry about this whole process and feel like we are getting the runaround. VW COULD DO BETTER!!!

Kateryna of Northfield, IL on Nov. 19, 2014. In reference to a review about Tiguan VW. I had the exact same chain of events including the sudden stopping of the engine, false lights, the computer fixing by the dealership. But my Tiguan 09 @52,000k stopped completely (engine) in a very cold/snow winter morning with our then 6-month old baby in the car. The car had to be towed!! The car was still under warranty 52,000 & less than 5 yrs. yet the dealer and VW refused to fix the car. We made payment To VW the car isnt working for 18 months. So we lost around $30k and we have no car! We have a second car its a Jetta 2011. We are experiencing similar issues and we feel absolutely frustrated dealing with VW. We are wasting too much time, energy and most of all money on VW. The worst experience ever twice!!

The intake manifold has failed on my boyfriends 2010 CC sport. This part has an extended 10 year/120,000 mi warranty on it. His vehicle is just outside of that warranty in mileage (121,500) and they wont do anything to ease the cost of replacing part. The whole reason they extended the warranty was because they expected the part to fail within 10 years, and its definitely less than 10 years old. Because other car manufacturers would take this into consideration and do some type of prorate of split the difference in parts & labor or something of the like, we called and asked them to do this. And they just dont care. No reason to build brand loyalty, I guess. Every time weve had to deal with them, it has been a head ache - the Takata airbag recall for instance. My mom has a Honda. Honda gave her a rental until they could fix the problem because it is unsafe to drive at the risk of having a collision and being pumped full of shrapnel from your airbags. She got her car back, fixed, 2 weeks ago, though she was in a rental for about a month. When we called VW about it then best response that we could get was why its safe to continue driving it around. Or how the NHTSA doesnt find it unsafe. The funny thing is, I research EVERYTHING. And according to everything I found, the NHTSA is who demanded the recall. VW responded with a letter as to why they should be exempt from it. The recall was issued in 2014, and VW just started recalling in February 2016. Shame on this company for caring so little about its drivers & for being so reckless with consumers lives in general. VERY disappointing. If you want reliability, you may want to go with a less expensive vehicle as they seem to have a better attitude and overall view of customer service.

I wanted a replacement for my Mini Cooper 15 years old 147,000 miles. I considered Ford Focus ST, Toyota 86, Hyundai Veloster. I really like the seats in the GTI. The clincher was driving the car. VW offers a six year 72,000 bumper to bumper warranty. I chose the DSG transmission and it fits myself (I like to shift) and a automatic for my wife. We are enjoying the car... I buy them to drive them. No garage queens here.

Every time I call regarding my issue I get the runaround from a representative, obviously reading from a script. I called over 3 times in one day asking to speak to a manager, and the last time it was almost as if I was put on hold for her to go take a smoke break, and still have not been in contact with anyone other than a first level customer service rep who cant do anything to resolve my situation. Its obvious that Volkswagen Corporate has the power and I am just a little mouse. They feed the customer service reps the lines and even though they know very well that I am being wronged, I have no way of speaking to anyone who has the power to resolve the issue so I am completely powerless. Volkswagen corporation is evil and corrupt to the core. I will stop at nothing to prevent everyone I come across for the rest of my life to never buy a Volkswagen and to never let anyone they know to buy a Volkswagen.

On November 18, 2018, I’ve purchased a new 2018 VW Golf R. This car is equipped with an Electronic Parking Brake System (EPB) and an Auto Hold system which self engages the EPB when you torn off the engine. On January 23, 2019, I’ve parked the car on the driveway in front of my house. The EPB has self engaged as usual. The yellow indicator light on the EPB lever went on, as well as the red PARK indicator on the instrument cluster display. I’ve got out of the car but didn’t lock it since I was planning to return in two minutes. While I was walking up the stairs towards my house, my wife just left the house and was walking towards me. Suddenly she yelled: the car! I turned around and saw my brand-new VW moving forward, and crashing into the fence.As a loyal customer of VW (this is my third one!) I thought that they will take responsibility and cover the cost of the repair which is almost $1,000, but apparently, VW doesn’t care about their customers at all. After many phone calls and email correspondence with the dealership and VW of America, I was told that since they couldn’t find any evidence for a manufacture shortcoming then this is on me. I don’t know what kind of evidence exactly they were looking for, I just know for a fact that the car was on Park and then it rolled over and crashed into the fence. So now I’m stuck with a slightly damaged car which has a serious safety issue, and VW isn’t willing to take responsibility. Needless to say that this is the last time I buy this brand. For shame VW, for shame. A quick google search brought up that this isn’t the first time that VW vehicles have such a problem with the EPB. Please take a look at the following links: **. One guy even broke his ribs because of an EPB failure. Does a terrible accident with casualties must occur for VW to take responsibility and do something about this?

I purchased a 2009 Volkswagen Tiguan from Power Jeep in Phoenix, AZ approximately 2011 with 30th miles. There has been a known issue and class action lawsuit pending since 2007 for my same issue. No prior issues with my car. Regular mainty. Less than 80k miles. Now I have a car not running. 6800 for repairs. And warranty is out. Volkswagen is not taking any responsibility.

I bought a brand new 2007 VW Beetle six years ago in Huntsville, AL and I hate it. What do you hate about your Beetle? Heres a long list of why I hate this car: I bought the plastic seats. The sales man said the new, modern plastic fabric doesnt burn your buns and soak your pants with sweat in the summer. He said neither does the new, modern plastic fabric give your buns a bad case of frostbite in the winter. He told a bunch of big, fat lies about the new, modern plastic fabric. I have to sit on a towel as do my passengers. So embarrassing.Buttons started breaking within 2 months of purchase: lock buttons, window buttons, radio buttons. Within 3 months of purchase, water or something like it mysteriously appeared on the floor board on the driver side on two occasions during dry weather: once on the driver side in front of the front seat and once on the driver side in front of the rear seat. A towel got wet and my book bag got wet and caused my textbooks to mold. At least one headlight burns out every six months. The cost to have it replaced ranges from $60 to $80. The whole headlight assembly has to be removed to replace the light. Recently, both headlights burned out within two weeks. I realized it when I drove onto the interstate at night and couldnt see a thing. Scary.The lower front ball joints busted and had to be replaced. The overhead lining eventually came completely unglued. Have you ever come completely unglued? When it dropped down in the back, I had to pull off the road and cut it off with a pair of scissors so that I could see out the rear window. Now, the interior looks really ugly. Water started pouring out from under the front dash onto the passenger side floorboard whenever it rained. I had to take it in twice to get it fixed. If I open the back hatch when its raining or shortly after a rain, water that has collected around the rim of the hatch pours onto the back passenger seat. This may explain why cloth fabric wasnt an option for this car.Water collects in the spare tire well. I stored the owners manual there and it got soaked and covered with mold. The windshield wiper on the driver side skips and makes a loud, distracting noise. Ive tried expensive wipers, cheap wipers, VW wipers. They all skip and make an awful noise on the driver side on this windshield. Accelerating from a stop is choppy. The air conditioner doesnt get cold above 85 degrees and barely gets cold below 85 degrees. The matte coating on the door handles is peeling off as well as on the gearshift assembly. After all the water issues, the interior now smells moldy.So far, there has been one recall: to reposition a fuel supply line to prevent a fire. All the items that I listed above that required parts and labor, cost TIME or MONEY or LOST WAGES or all three to get fixed. Before you buy a VW Beetle, consider the consequences very, very, very carefully... If you bought a VW Beetle, do you hate it? If yes, why? If no, why not?

After 6 years of being a loyal customer to Volkswagen, this is the thanks I get. I have a lease that is up Feb. 2016. November 2015 I was called into my dealer to trade out my car for a new lease. I explained I had fallen back on some payments, because I was out of work for a few months due to medical issues. I was making slow payments but doing my best. I had returned to work full-time and was ready to get the deal done with the new lease. They said Volkswagen, would not approve another lease because of slow payments. I was on-time every month for 51/2 years, and as you know real life happens sometimes. In any event the dealer said he was able to work out a deal and I should come in and sign papers. I arrived to the dealership at our scheduled time... waited 2 1/2 hrs. only to be told that there was an error. It was not approved and in fact Volkswagen credit wanted the dealer to confiscate my vehicle right there. They allowed me to leave yeah right gimmicks. I stepped outside and immediately called VW Credit to rectify the situation. They told me to make two payments and I would be up to date, or a least put back in the 30 mark. I agreed, I would go to Moneygram in the morning and get things squared away. Needless to say a few hours later my car was repossessed, from a friends private enclosed garage already suing which means I was followed to location lawsuit in effect. I only owed them $1,000. I had to pay $3200 to get my car back. Explain. Devils. My credit is now ruined, the vehicle is still due back in Feb. and I am assed out!! This is the second time they have screwed me over. I have bought them so much business I got 6 other family members to get a Volkswagen. So glad all leases are coming to an end. We will never support Volkswagen again. I will shout from the Mountain top!! Hate them all. Trust me lease or buy elsewhere!! Please believe me I have so many horror stories dealing with them!!

Let me start by saying that this is the second VW Ive own. I just found out that my car has been affected by the Takata airbag recall for over a year and I was not notified about the problem and has been driving an unsafe vehicle this whole time. There is obviously no fix for yet and who knows when/if they will ever repair the problem. Ive been trying to sell this vehicle as I purchased a new car a few months ago and as you can imagine no one will buy this VW because of the recall. As a single mother I simply cant afford making 2 car payments, insurances etc. so I requested that VW buys the car from me. To my surprise they said they couldnt help me!! So now Im stuck with a vehicle that I cant afford and no one will buy including VW!! Im truly disgusted by the whole experience and the company. This isnt my first VW but will sure be my last one.

I own two VW vehicles, one is a VW Eurovan that recently have to replace 4 tires because they were splitting. According to my local VW dealer Dick ** they dont deal with tires. After I complain, they agree to check with their tire supplier and agree that the tires have some splitting due to some defects. Two weeks later I still waiting for the service manager to give me a resolution to this problem. After I contact him by email he respond, That is very typical waiting process. They forgot that when I purchase the tires at the dealer I paid in FULL. So far my tires went to the supplier on May 20th 2016, no answer yet.My next one is about my VW Jetta Wolfsburg Radio. Yesterday my radio stop working, no sound or power. I went online to check if there is a solution to this problem like a bad fuse and to my surprise I found out that this problem with the radio is very normal. Today I call VW of America and they say that unfortunately my car warranty expired and I have to fix this radio out of pocket. I exposing that to a VW customer that is been buying cars for more than 14 years is a shame to hear such a poor customer services. I was just thinking about buying a new VW Touareg. After this experience with VW of America and my local VW dealer I will change car brand after all competition is there to pick a better experience and representation.

I have owned 3 new VWs financed all 3 by VW credit, you never change the paperwork to reflect a paid loan, still 10 years later it says VW credit is a lien holder, not true. Many recalls on my former car that I continue to receive notices on even though I traded it into VW when I purchased my last VW. Just gave my final VW to a junkyard after service from a dealer here in Chicago that took a week to give me my car back and then the problem (coolant leak, replacement of tower) continued to leak and they tried to overcharge me but I had it in writing, very shady people, bad service, dont know anyone that has that kind of time. Just want to buy a car that I enjoy driving and be treated fairly, not too much to ask but VW has failed miserably, no more VWs for me sadly.

My car was in an accident and my insurance company wrote it off as a total loss. During the process, at least with my insurance, they usually do a three way phone call involving the insurance agent, a representative from the financing company, and myself. The insurance company called four days in a row and waited on hold for over an hour each time. They suggested that, in addition to their attempts, that I could try and call VW credit also. I waited on hold for 45 minutes before talking to someone.The person I was connected to at VW credit was extremely rude right off the bat. After I explained why I was calling she immediately accused my insurance company of failing to make the calls and thats why this wasnt resolved. My insurance company is a massive, nationwide company. My claim is hardly a big deal to them. I asked her if she could call the insurance so we could get this resolved immediately and she informed me that they could not place outbound calls. Thirty seconds later she made the call to them. She then informed me, with a very snotty voice, that their hold times were similar to their own and it would be a minute.About three minutes later she returned to my call informing me that she had spoken with the insurance agent and had everything resolved for the most part. This person was extremely rude and I am completely outraged that a company allows their employees to speak to customers this way. I am nothing but respectful on the phone and I was trying to get the car paid off!! I am going to a VW dealer tomorrow and if they are unable to find me financing with anyone but VW credit it looks like I wont be driving another VW anytime soon.

So after dealing with the Strongs VW dealership, they are refusing to do a service that says right in the manual they are required to do. Now they are making excuses like their machine was down for a month and now their worker is gone for a month... I am now trying to call VW of America to report this and cant get a hold of anyone. It has been 2 hours... sitting on the phone and it says they are open. This is ridiculous. If this is how they treat customers over a simple issue like a radio code, I can only imagine if I encounter a bigger issue.

A VW shop has had my car for over two weeks and come to find out the timing chain tensioner malfunctioned and broke the chain and the cam. I reached out to VW for help to pay the repair cost on a car that only has 56,000 miles and shouldnt be having engine trouble such as this. Well the response from VW was that they would not help. Then I find out there is a lawsuit against VW for this very issue. I reached back out to VW and they still said no due to my VIN number did not match the cars with this issue. Funny how my car was a year newer model but still had the same issue. I will never again recommend that anyone buy a VW for they dont stand behind their product.

After three years and 54,000 miles, the automatic DSG transmission failed on my 2009 VW GTI. Over the past three years, I complained to the service department (North Penn Imports) about the problems I was having. Each time, they stated that it was operating normally. I have each case documented. Now that the transmission has failed completely (does not go into gear or shift), the dealer and Volkswagen have denied my warranty due to the fact that I have some aftermarket parts on my car and that these parts caused the failure. They have offered no explanation of how they caused the failure. As of now, they are replacing the transmission at my cost of over $3000.

Created a claim for buyback a year ago, after submitting all paperworks claim was denied. Denied because the car was bought from junk yard. Car was registered and legal on streets of California, other salvaged cars got buy back but not ours... I submitted an appeal and... nothing, since March I have not heard anything. Claims processing cant tell me anything, appeal department doesnt answer. It looks like they are just dragging time so they dont have to pay.

One year ago I decided to buy a used VW. People often said, Very expensive to repair, but I heard they drive well, so took a shot. Not only are they expensive to repair but when dealing with VW customer service over what should have been a simple warranty issue, I can wholeheartedly say that I would NEVER in my right mind recommend this car manufacturer to any of my friends or family. It took VW nearly two months (and several callbacks) to come to the conclusion that they werent covering this issue, too. Ridiculous. Anyway, theres my public rant. Buy a used VW at your own risk and dont trust them to back their own warranties.

Extended Warranty. I purchased a 2010 Volkswagen Passat with an in-service date of 10-18-10 (warranty coverage begins). After being a loyal customer for 10 years, the company refuses to cover an P2015 Intake Manifold Runner Sensor Engine issue covered by an extended warranty if the vehicle is 120K miles or less and within the 10-year warranty. My engine light alerted me on 10-23-20. So, over the weekend I had the codes ran at AutoZone which identified the problem. On Monday 10-26-20 I called my local dealer and they informed me of the extended warranty stating I was merely 6 business days outside of the 10 year requirement but well under mileage at 92K. They suggested I call VW corporate to get this approved. I spoke with a very nice lady and then her boss and despite their professionalism, they refuse to work with me to help get this fixed. They said they simply cannot go beyond the 10 years even if it is a few days and mileage is well under. This is a VW part issue, not something user caused. Needless to say, this leaves a very bad taste in my mouth that rigidity and greed come before flexibility & doing what is right, especially during these times. This organization seems to lack compassion and the know-how of retaining long term loyal customers relationships & viewing each situation and customer as valuable.

I have a 2009 EOS - never again. While I like the car, especially the convertible top and driving experience, it has been multiple mechanical failures, some covered under recalls, others out of my pocket. I have had the injectors and ABS module replaced under recalls, and paid $2200 for a rear main seal (part $25 - the rest labor) caused by the engine oil pump malfunctioning and blowing the seal. When I got the car back after the ABS recall, it went into limp mode (stuck in second gear) and I returned to the dealership. Code on transmission says it has faulted 36 times - no dates - but this was the first indication it had a problem - no check engine light ever.Volkswagen says Sorry - out of warranty with no recognition of 36 previous faults, nor that problem appeared after testing for the recall on ABS module. Coincidence? They claim no. Right. Dealer tells me replacement is $5k-$6k, which is KBB value on sale to private party. Done with VW - working my way out of the two I have now. Know this: If the company hasnt been forced to do a recall on a problem, they will expect owner to pay. Doesnt seem like much has changed ever since US buyers have been lied to about the diesel fiasco.

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

I am part of the VW diesel lawsuit. I think Volkswagen is trying to make me their enemy for life. Five times I have had to send the same legible document, except to anyone who is legally blind, to them. Finally after at least 10 attempts, I got someone on their 800 number. She was polite but totally in the dark as to what is going on and totally unhelpful. VW keeps telling me to hit the non-showing, if non-existent chat button on their e-mail and portal. Show it to me VW!!! They are just trying to see if you will give up. IS this what the court and our lawyers agreed upon. VW, I will never ever do business with you again. Your dealership stinks too!

Volkswagen cc - I had started a 3 year lease in 2010. I did everything I was told to do and the car was serviced in a diligent and timely manner. Midway through the lease while driving with my 2 young kids the car stalled and would not restart. It was a horrible experience. The diagnosis was carbon emissions in the fuel exhaust mechanism or something like that. Ive since lost the records but Im sure VW has them as I submitted everything. They denied any responsibility and I incurred over 1200$ worth of damage and repairs. They stated that it was a part of normal service. This always smelled bad to me and I finally decided to throw my hat into the ring today only to find out that the cc is not covered. Needless to say Im very disappointed. This all still smells bad to me.

I went in because my car stopped in the middle of the road 5 times on a Friday. Volkswagen provided me a car for the weekend and then told me on that Monday which was October 9th that there was a recall on the fuel pump and module and that is why my car is stopping in the middle of the road. I called Tom Bush Volkswagen in Jacksonville on that Friday when my car stopped because I was in the middle of traffic and almost got hit. I was in tears and that is why the guy got me a car to drive for the weekend. They want me to pay $850.00 for parts that is not my fault. I dont have money for that and just recovering from Hurricane Irma. I do not have it. I am not mad at Tom Bush they tried everything to get my car fixed for the recall. I am more than frustrated with the Volkswagen company because I was told I have to pay for the parts and they know it’s a recall and then they will reimburse me. I feel in danger to drive my car and have not driven my car since then because it stops more than three times in traffic. I feel like Volkswagen should fix my car because they know it’s a recall. This is not my fault so why am I catching rides to and from work because I cant drive my car. This rating really deserves a zero. Volkswagen does not care about my safety or my familys safety when I have to try and drive a car that stops because of their faulty equipment. Something needs to be done and fast. Its now a month and I have no car to drive.

Hi, I bought my Polo GT from Bhopal on August 10, 2017. I was very happy with the car until I met an accident and gave it for repairs at the Bhopal service centre. I have owned Hondas and Suzukis, but I swear to God I’ve never had such a bad experience with service ever before. I left my car for repairs at the service centre and it took more than 35 days for them to just fix a door, which by the way wasn’t even fixed properly. When you close it, there is still a gap between the door and the body of the car. Every time they promised me to deliver my car on a certain date and every time they went back on it. They kept me waiting. There was also some issue with my insurance that Mr ** never clearly told me about.Now, when I sent my car for repairs again about 6 days ago, they told me that they would fix everything and give it back in 4 days, but they took 2 more days. I thought it was ok and 2 days was not such a big deal. But, when I got my car back last night, the number plate was broken and there is some issue with the coolant. Not a single repair was done instead, the car came back in a worse condition. When we went to give the car for repairs, one of their drivers even took a test drive and admitted that there was an alignment issue, but nothing was done to fix it. The problem still persists.I really don’t know what to do at this point and this has taken a lot of my time. I’m writing to you after going through a lot of trouble. Please help me out as soon as you can. I’d like to lodge a complaint against Mr ** and Mr Rk ** who have been of no help. They both have consistently been lying to me. Last night as soon as I got my car back with a broken number plate, I called ** to inquire but his phone was switched off and he hasn’t been answering my calls today. Extremely disappointed and hopeful for some help from your side!

After purchasing a brand new 2019 Atlas, it has been nothing but a nightmare. From cylinders not firing, bad spark plugs, blaming us for putting bad gas in... Now on 3 visits, then a faulty battery which a corporate mechanic had to find. It has been nothing but a disaster! To top it all off, we want to get rid of this LEMON and that has become an even harder process. Not only does this car violate CA law for having multiple issues on a specific part of the car, my 3-year-old has been in the car with me on two separate occasions when it has decided to randomly shut off. VW corporate was not phased by this at all.When purchasing this vehicle, my husband and I turned in a perfectly good, special edition BMW and received this piece of crap! Instead of actually taking care of my family, VW corporate insists that they will only pay us for the difference of the BMW and car payments. Myself, my husband, and my sons life was in jeopardy while driving this car, but clearly empathizing with hard-working decent people is not in this business interest. My family has purchased from VW for over a decade, but that will not happen again. Not only are they not taking care of our needs while trying to split ties with their company, they sent a completely incompetent email to us with false options and that demand we send items to send to them? I am in the business sector and business is not conducted in such a fashion as this.I also want to point out that because the email was so poorly composed, I could press legal matters around the areas addressed. This is a very stern warning that if you are looking to purchase a family vehicle this is a horrific option. I am extremely disappointed with this company and cannot believe they claim to service everyone and will not accommodate those who have been experiencing issue after issue, two being highly dangerous, and do not know the meaning of taking care of loyal customers. Such a shame!!

Car shakes after I changed the turbo on VW passat 2006 2.0 TDI. Please HELP.

Sometime in March, 2019 I decided to bring my car in for evaluation - there was some strange rattling noise coming from the front left area around the wheel. I called the numbers listed on Island VW website and I couldnt get a hold of anyone because the line would either ring and then disconnect or go to straight to a busy line. I tried the chat on their website, but no one responded because I am guessing I was doing this at 830am. Then I called the sales number a few times and by some chance someone answered in sales and that person was the one who scheduled my appt, not the service dept. I brought my car in, I left it over the weekend for inspection, and on Sat I was called (Jimmy) and told the left axel (?) was worn off and that it needed to be replaced.I picked up my car a few days later and the next day I heard the same noise. I thought I was imagining things so I waited until my partner drove the car and said that the issue is indeed still there. I drove for another three days just to make sure we are not going to call and complain for no reason. Once established that the issue is there, I called the dealership. Same problem again. The line rings and disconnects. OR it goes to a busy signal right away. I waited another day or so and attempted again. Same issue again. I tried the chat and demanded that someone calls me. Jimmy called and I explained my problem. I said I would like to bring my car in again because the issue hasnt been resolved.I asked that they provide me with a loaner this time as my work demands me to travel from one clinic in the morning to another in the middle of the day. He said they didnt have any loaners. Then I asked them to cover for a rental that I would rent in order to get to work. He said that wouldnt work either. So I had to accommodate my schedule, wait until a weekend that I dont work to bring the car in. He agreed. At this point, while speaking with him, the phone disconnected twice!! So when he told me, Call us next week when you know when youll be able to bring the car I explained that calling their dealership is close to impossible, as evidenced by the dropped calls.He gave me his cell phone number and said to contact him there. And I did. Left a vm, waited several days and when no one called me, I decided to call Volkswagen America Customer Service, on 4/30 or 5/1. I spoke with a lady Renee who tried contacting the dealer herself. She ran into the same issue, the lines werent working. So she said she would continue to call and get back to me. On 5/1 she left a vm on my cellphone, stating that she was still not able to get a hold of them but that she would be able to schedule me an appt on the website. However, at this point I had missed the weekend I was off and I needed them to provide me with a car to get to work. She said she wouldnt be able to do that online.The next day, she called me and said her manager was able to get a hold of someone in the dealership who explained that they dont have loaner cars at that time and when one becomes available they would call me. Guess what? That call never came. At this point, I decided to call my bank and file a dispute. I have three VW at home and I will never, EVER, buy another one. I am selling them all and will be buying something else. Which is a bummer because I never had an issue with any of my cars. I bought them in Seattle, Carter VW, had the best experience with them. Everyone else related to VW was a disastrous experience.

I’ve never bought a brand new car and wasn’t able to get a loaner vehicle when there’s a warranty issue. I’ve never had this experience with BMW or Mercedes or any other new car that I’ve owned in my entire life. If the car breaks be prepared to not have a car, for however long it takes him to fix it. Worst warranty program ever. I will never buy another VW EVER AGAIN. I’m receiving safety recall notices in the mail but can’t get them fixed. The dealerships will only drive you 10 miles from the dealer and I live more than 10 miles away from a dealer. This is the worst experience I’ve ever had with the new car.

2014 Volkswagen CC Sport - Volkswagens are NOT Hyundais, Toyotas, Hondas or any Ford or GM product. They have a level of technology (as with most German engineered vehicles) that is beyond most other manufacturers. The DSG transmission, the direct injection fuel system, and the ram air turbocharger, allow the 2.0T to produce 200 hp while delivering 30+ MPH. The fit and finish of the interiors are superior to most price comparable vehicles. The handling, suspension and gearing, allow them to cruise at autobahn speed (if necessary) while still providing a quiet, comfortable ride, with good control.Amazing right? Now the not so amazing part. They require strict adherence to Volkswagens maintenance schedule. Volkswagen tends to use a lot of proprietary parts and special tools, $$ to do even routine maintenance. ANY direct injection engine with eventually build up carbon. You can prolong this by using only top tier fuel, only premium octane and throw in a can of Techron now and then. But they will need cleaning eventually (and that aint cheap). I have not had issues with the DSG transmissions in my last 2 VWs. I find it shifts very smoothly, very quickly and in manual shift mode, fun to drive. BUT, they need to be serviced every 30K and that can range from $300 to $500, depending on where you have it done.I love the super bright xenon lights, especially in the CC, which track the motion of the car and follow the road. BUT, those bulbs aint cheap, they run hot, and they do wear out quicker than regular halogen bulbs. So, if you choose to buy a Volkswagen, you are getting a superior, drivers car. A vehicle that is sophisticated, very well built and will perform the job as daily driver with no complaint. Also understand this car needs regular maintenance, quality parts and needs to be looked after. If youre on this site researching a particular car, understand that Volkswagen sells hundreds of thousands of cars that work just fine. Also, from what Ive read, a lot of these issues could have been avoided by good solid maintenance. Yeah, pay the dealership or VW specialist, these cars are NOT for backyard mechanics.

VW Touareg in for a continuing seatbelt issue. EJ at #1 Cochran suggested I contact VW of America over this issue. He said to call them. Ashlee ** was my representative and connecting with her was a constant issue to start. She never answered her phone. It was always phone tag until we connected. She called several times to tell me she was waiting to talk with the service manager at #1 Conchran and the district manager. They both said there were no issues with the seatbelt so I have to pay ~$600. I asked what kind of warranty would come with this, 12 months. The last time the seatbelt broke was on 2012, so 12 months means nothing.I asked what is causing this... neither Ashlee or #1 Cochran could give me an answer. But Ashlee did tell me I needed to go back to my dealership to learn how to properly lower and raise the back seat. Really! That is their answer. No financial help at all but they will tell me how to use a car I have driven since 2011. Ridiculous and since we know how honest VW has been, I have no confidence in this company.

My little red VW is so dependable and fast. It has great pick up and gets great gas mileage. It has great lines and I get lots of complements on it. It is expensive to fix being a foreign car, but I do love it.

I have a 2012 Volkswagen CC. In November of 2013 my car loss power and had to be towed to dealership. They replaced the fuel injector and stated all 4 spark plugs were burnt and fouled. November of 2014, my car lose power again. Went to Autozone for a read. Cylinder misfire #2 code P0302. Take back to dealership and was told it was a misfire but they state its a random misfire as to not suggest that the last year problem was not resolved. I am charged $744.88 for a Sea foam Cleaning. $20 parts 4 new spark plugs $17 (spark plugs were replaced last year) and a carbon clean. The bill listed a total of $90 in parts, $598.00 in LABOR!! Plus tax and $10 miscellaneous charge. Sea foam cleaning can be found on YouTube and all it does is you put it in your engine and run your car until the exhaust system runs clear!! 2 year old car with engine problems! Last year breakdown details were very detailed probably due to being under warranty. This year they didnt even explain the reason for needing to replace 1 year old spark plugs.

So I get a postcard in the mail for a recall in my ABS system in my car (2009 VW Jetta). I make an appt at VW in Clarksburg WV for 0900 on June 19th. After sitting for an hour and a half I check the status of my car. The service manager says it should only take 30 minutes for my car and I told him is already been waiting an hour and a half. He goes, checks on my car. States that they have to order a new ABS SYSTEM for my car which 9 out 10 times a car doesnt need it. But mine does. He then says they dont recommend me driving it until its fixed. So I ask if they are going to give me a temporary or loaner vehicle to which he says I cant. We dont have any. So I ask if they will provide a rental. He says VW doesnt do that.So what do I do? The manager says, If you want your car you have to sign a waiver and pushes my car keys into his pocket. So I was told I could have my car if I signed a waiver releasing them of liability if I get in an accident but they wont provide me with any type of vehicle to drive temporarily. So with great hesitation I sign and voice my opinion on how bad their service is and always has been but this was topping it. Told theyd call me when the replacement came in.11 days later, I just called them and asked why they havent called me about it. The manager again (how hes the service manager is beyond me bc he does a very poor job at retaining customers or helping them) says to me I havent called bc I havent had any available appts open to get you in! I said dont you think you should call me so that I can make an appt at least?!?!? After all I am driving around with a disabled ABS system!!!Without any regard to my well being or my kids who ride in my vehicle or others on the road, he says I guess I can get you in July 10th. You guess??? I am so appalled and so extremely angry at how incompetent and irresponsible this man is!! He lacks any concern for others and hes fat lazy **. Cannot and does not even attempt to help me in this situation. I highly suggest that VW replace him with someone who knows what theyre are doing. I will never, ever buy another vehicle from VW!!! They have done nothing but give me a run around from day 1.

The coil went out so I purchased another coil. However, it went dead after two months.

I hit a small deer one month ago (drivers side light, hood, quarter panel). The insurance paid for the body work, but not for a spastic, drivers side door. The car (VW 2002 Golf TDI) thinks the door is open all the time and alerts me. When I turn on the lights at night, the alert screams at me. The dealership, which Allstate Insurance made me tow the car to, says this happens to the door all the time even if you hit a pothole and jar the car. The dealership is a 3-hr round trip from where I live and there is a certified VW mechanic in the next town from me, but Allstate wouldnt let me take it there. I told the adjuster and dealership that nothing was wrong before the accident, but they say it is something that happens on VWs a lot. Why isnt there a recall on this if it is so prevalent. And if hitting a pothole could cause this problem, why wouldnt an accident do so also? I will never buy another VW. I have put a lot of money into this car (VW maintenance costs a lot!). Its a 2002 model, but I had a Honda that I drove for 20 years before any major money had to put into it. This has been a nightmare not having a car for a month and living in a rural area.

I purchased my brand new VW TDI in May of 2015. The TDI scandal was announced only a few months after my purchase. The following Nov I received a letter about the Goodwill package Volkswagen was offering as long as you register your vehicle... Information they clearly had!!! I immediately went to the site to register my VIN. Their site continued to freeze after the input of the VIN #. I continued to try several times a month with no luck. In Jan 2016 I emailed VW with my concerns AND my vehicle information. It took over a month for them to get back to me and inform me that there was a high volume on their site and to keep trying or try another browser. REALLY? I kept trying every month several times different computers, iPads and phones... no luck. I finally got through on June 30, 2016. The response I got was Congratulations! Your vehicle qualifies for the Goodwill Package. Unfortunately, this registration is closed. I called VW customer care, and after being on hold for over 30 minutes, the agent informed me that there was nothing he or VW could do because I had ample time to register my vehicle. I was told I should have called their customer care department at an earlier date (they are only open from 9am to 5pm Monday-Friday) and they could have walked me through registering my vehicle. I work during those hours and dont have time to sit on hold for 30 minutes!! I know how to use a computer!! They are still offering the package, just not on MY vehicle!!!I was not allowed to speak to a supervisor and was told that VW was very firm on not extending the program past the cut-off date. I want to know how many others had this problem? Was this just a ploy to lure us into not bad mouthing a company who purposely defrauded their customers? Are they still pulling scams on us? Should I file a suit for this $1000 package?

I have had nothing but poor customer service experience with VW USA Customer Care. When I called the dealership where I purchased the car in panic after my car brakes failed on the freeway - the salesman did not invite me - ever - to check my car, which is an accident waiting to happened. It is nothing short of a miracle my kids are still alive due to my car stalling at a major and busy street in Los Angeles at least on two different occasions.I have contacted VW Customer Care before the car was stalling - when the driver door was about to fall off - mind you I am 411 tall and weigh 100 lbs. I later contacted VW USA Customer Care again when I started having brake failures and they did nothing whatsoever except waiting for them to get back to me (in a week or so) and then saying that they cant do anything. So when my car started having stalling episodes (2 of them on major streets in Los Angeles), I did not bother contacting VW USA Customer Care but went to the dealership that said they do not see a problem and that they run the car computer system something of that sort and everything looks good.I also like to say that every time I went to the dealership, I had to make sure the right description of what has happened is put down on the work order and not what might look better on paper. Not having a loaner car when I pay almost $400 a month for my car that keeps breaking down is a terrible business practice. The Sun Visor hitting my eye could put me out of work. Fire coming out of the charger while I was driving traumatize both - my very young children and I - Please note that since then, none of the car chargers has been working so I have to rely on a portable charger I have purchased. I truly appreciate your willingness to help but I have lost faith that anything will be resolved because if VW Customer Care did not care that my childrens life and my life are in danger driving a Volkswagen, then why would they care now that my lease is almost ending? True. VW still does not care.

I just took delivery of my 2014 Jetta Hybrid on Saturday. No easy way to put it but the claimed MPG for this Hybrid is BS. I have been driving it just highway miles and on cruise and only 2 mph over the speed limit 67 and I have been averaging 30 mpg. Which ** stinks. My reasoning for trading in my 2012 Audi was to get better gas mileage, which is not what is advertised on the sticker of 42 city and 48 highway. I am absolutely furious to say the least since I am well into a half a tank and only 200 miles. This is completely false advertising in the side of the manufacturer.I am so upset you have no idea. Just in the last 6 years, I have had 4 VWs and have been extremely loyal to the brand. I had an 2012 Audi and traded that since I was getting 28-30 mpg and driving much more. Since the Jetta is advertised at 42 city and 48 highway, I knew this was going to be a significant gain. This car is nowhere near what is claimed and I am completely upset about this. I will also be reach out to others on this matter.

Bought a 2017 Passat SE with tech and after 9 months began to have safety sensor problems, blind spot, forward collision and parking. Took to the dealer several times to be told it was non existent or normal. Got VWoA INVOLVED AND THEY WERE HARDLY ANY HELP. Finally after I was given a loaner with the airbag hanging from the steering wheel I was offered a trade in assistance. Traded into a 2018 Tiguan SE and have had nothing but issues since day 1, car net never worked, blind spot was faulty, transmission issues, engine power failure. Now my new car had been taken apart and been out of service 32 days in total and only has 8k miles on it, not to mention damaged from the dealer. VWoA denied my claim for buyback and now I am having to deal with lawyers to get it resolved. They really need to get their crap together and vet their dealerships employees and their representatives. Being told error codes are normal, cylinder 3 misfires are caused by bad gas, transmission hesitation/engine power loss isnt a major concern and blind spot detection, which is a safety feature, malfunctioning is no concern that it should not be relied on is unacceptable, not to mention when they hooked a scan tool to my car it shows my car has 2k more miles on it than my odometer states. Will never purchase another VW. BUYER BEWARE.

My car has completely fallen apart. I purchased it preowned and the speedometer read at 53000. A month after purchase the car has been in the shop nonstop. I even had to let the car sit for over a year. My challenges with the car have included the heating and air system going out, the car hesitating as I drove it, the dashboard computer went completely out, the radio stopped working, Ive had the car towed numerous times for several reasons and now the car will not turn on at all. I cannot get the car to work. I still owe a note on the car and it will not work. This is beyond frustrating, its also very expensive. I need immediate resolution.

For a second time now the push open door to the gas tank would not open. I was 40 miles from home and there was ZERO way to fill up my car with gas. I was on fumes, there was no-one or a service company around to help me. There is a manufacturing problem with the gas push open door and after a while there is a part that goes bad according to the Volkswagen reps and it seals shut. There are no indicator lights or warnings that this is going to happen. So, you get STRANDED with zero warning!! I was able to force pull the door open but the door did break and the silver rectangle cosmetic piece covering the door fell off and the black door cannot close or it will not open again--Both pieces now need repair. It is a malfunction in the companies car design and should be considered for recall. I called to try to resolve the matter today with the 1-800 Volkswagen Customer Care line and the lady on the phone was ZERO help and would NOT let me speak to the Volkswagen supervisor and said she spoke to him/her for me and they stand firm on their decision. I was extremely disappointed. THIS is TERRIBLE customer service and this is a SAFETY issue -- not being able to put gas in your car is not too much to ask when you buy a car. They said they will NOT cover the repair on my car because it is old, 2014 with 79,000 miles on it that I have taken GREAT care of and is in good condition. There is always the ROAD TO YES and I believe Volkswagen should take better care of their customers and help FIX the NOW problem. The Volkswagen dealership service people reported to me that they have seen this problem MULTIPLE times but there is no recall for it. To say I am disappointed is an understatement and I do not think I will be back as a purchasing customer--again EVER.