I bought a brand new 2019 Beetle and noticed it had a bunch of things wrong right off the bat. One of the speaker lights didnt work, the manual seat sinks after a few hours, and the A/C button doesnt work properly. I am 3.5 hours away from a Volkswagen dealership so it takes me 7 hours round trip to service it. I have to do 2 seven hour trips per service because they never fix it in one day. So far I have had to make that round trip 4 times and they still have not fixed the issues other than the speaker light. I dont have time or patience anymore to take many days off for nothing. The product is poorly put together and the service is HORRIBLE, at least at South Motors in Miami, FL.

I have owned VW Passat cars most of my driving life and had very little trouble with them, but their latest models have a gear box fault and clutch. My car is only four years old and have full service every year. The clutch snapped and went through the gear box costing thousands. Im a pensioner and disabled. I have found out, since that this is becoming more and more of a problem, why has VW not recalled these cars in to solve the problem out?

After four years of dealing with Volkswagen customer service I have made my mind up to never buy another! I like my 2010 Jetta TDI Sportswagen - its a nice car to drive and get decent fuel mileage. I have dealt with two different dealerships on various issues, and feel their service representatives are very poorly trained. Can you imagine one of them telling me that my spark plugs needed replacement - on a diesel, there are no spark plugs! Or a labor charge of $90.00 to replace the rear window wiper. The wiper itself cost $16.00 as a separate charge. This car has never been touched by anyone but VW dealers, and they stripped the oil pans drain plug out?? Then blamed it on me because I have the cars oil changed too frequently??The latest issue was an engine trouble light. They charged me $99.99 just to read the problem, then tell me the problem is your glow plug is bad. Diesel engine will not start without an active glow plug. I feel I am being ripped off. And when I total all the charges, I realize I would have been better off financially driving another vehicle with half the fuel economy. Today I got an answer back from corporate that they took my complaint and passed it on to the dealer -- whats wrong with this picture??? Before you invest in any Volkswagen product, consider their poor, and very expensive service work, and no help from the manufacturer. Customer Service Counts!!!

Volkswagen shouldnt be sold in the US. The customer service is awful and the warranty means nothing. I traveled to Michigan for a quick vacation. The car broke down hours away from my destination. Get a towing truck through road assistance was almost impossible. My car was sent to a dealership 2 hours away from where I was staying. 12 hours later I received a call to let me know they got my car and they were going to inspect it in 1 week, I was staying there for only 2 days. After spending 7 hours on the phone, I decided to take a taxi to get a rental car (the closest rental was 1 hour and a half away). Volkswagen couldnt provide me a loaner/rental. I had to paid for everything. Everybody I talked to over the phone told me to contact the trip interruption department. After spending 200 dollars in a taxi, I get a call that the car was ready. According to them, the car was not fixed correctly at the dealership in Chicago (Volkswagen Irving Park Chicago). Took another taxi the other way, another $200. Once I got there, the Muskegon Volkswagen rep told me the following: We reconnected a hose that they forgot to connect when they replace the crankshaft sensor in Chicago... Please note the car has only 25K miles and broke a few weeks before this. They charged me because a different Volkswagen made a mistake but trip interruption was going to take care of this. Long story short, I made it back to Chicago, mailed all the receipts as they told me to do and today I got a call to let me know the case was declined. This is not money related, I dont care about the money but I can tell that Volkswagen customer service is awful... In Muskegon, in Chicago... Everywhere... even the customer CARE. I dont understand how they do business with this poor customer care. Definitely, not buying a Volkswagen again. On top of that I bought the extended warranty!!! STAY AWAY FROM VW CHICAGO IRVING PARK... STAY AWAY FROM VW MUSKEGON... STAY AWAY FROM VOLKSWAGEN...

So I get a postcard in the mail for a recall in my ABS system in my car (2009 VW Jetta). I make an appt at VW in Clarksburg WV for 0900 on June 19th. After sitting for an hour and a half I check the status of my car. The service manager says it should only take 30 minutes for my car and I told him is already been waiting an hour and a half. He goes, checks on my car. States that they have to order a new ABS SYSTEM for my car which 9 out 10 times a car doesnt need it. But mine does. He then says they dont recommend me driving it until its fixed. So I ask if they are going to give me a temporary or loaner vehicle to which he says I cant. We dont have any. So I ask if they will provide a rental. He says VW doesnt do that.So what do I do? The manager says, If you want your car you have to sign a waiver and pushes my car keys into his pocket. So I was told I could have my car if I signed a waiver releasing them of liability if I get in an accident but they wont provide me with any type of vehicle to drive temporarily. So with great hesitation I sign and voice my opinion on how bad their service is and always has been but this was topping it. Told theyd call me when the replacement came in.11 days later, I just called them and asked why they havent called me about it. The manager again (how hes the service manager is beyond me bc he does a very poor job at retaining customers or helping them) says to me I havent called bc I havent had any available appts open to get you in! I said dont you think you should call me so that I can make an appt at least?!?!? After all I am driving around with a disabled ABS system!!!Without any regard to my well being or my kids who ride in my vehicle or others on the road, he says I guess I can get you in July 10th. You guess??? I am so appalled and so extremely angry at how incompetent and irresponsible this man is!! He lacks any concern for others and hes fat lazy **. Cannot and does not even attempt to help me in this situation. I highly suggest that VW replace him with someone who knows what theyre are doing. I will never, ever buy another vehicle from VW!!! They have done nothing but give me a run around from day 1.

Beware of leasing through VW Credit! I have leased for 20+ years and I have never gone through the issues Im going through with VW Credit after turning in my 2009 Jetta 3,000 miles under mileage! They will rake you for every little ding, scratch, burn, tires, normal wear and tear, anything they can get from you. I will never lease from them again! I am starting a website for other people Ive had contact with to share similar stories. So when the site is complete, I will make sure everyone knows how they do business.Ive never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they wont bother you! It’s normal wear and tear after 36 months. Ive only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

One perk that sold me on my purchase of my Certified Volkswagen Tiguan was the car replacement or loaner auto promise (if car was disabled and had to be in the shop for over a day). However, I have had numerous occasions in which I had to leave my car at the VW service shop for repairs and was told there were no cars available or that there was nothing they could do. Either Volkswagen vehicles are spending more time in the shop than they are on the road or someone (i.e. Volkswagen) does not honor the promises made at the time of sale. Regardless of the answer, I would not recommend the purchase of a Volkswagen to anyone. This is my first and last Volkswagen vehicle purchase based on the poor service and misleading warranty information.

On September 16; 2017; I purchased a Golf GTI from Jim Wynn Volkswagen. The car was only 17 miles when I drove out of the dealership. I have a work vehicle that I use on a daily basis so this car is for my personal use. On February 17, 2018, I was at a red light on Philadelphia US 1 with clutch in and in first gear, I tried to move when the light turned green but the car wont drive. The clutch was depressed. I turned the ignition off, put the gear in neutral, the hand brake up, and put on my four-way pointer. I was able to pull up the clutch with my feet. With the clutch in, I started the car and tried to shift to first gear but couldnt shift gear. I had the car towed initially to my parents house and on February 19, I eventually towed to Jim Wynn dealership.At this point, my car only has 318 Miles on it. It is practically a new vehicle and my expectation is that my warranty will cover any related issues. On 2/20/18, I was informed by the Jim Wynn dealership that they need my authorization before they can look at the car and I will be responsible for $2,600. I was in shocked because this is obviously a manufacturable defect. The service manager, Michael ** said to take it up with Volkswagen Customer Care. I called Volkswagen Customer Care to report the issue and I was told that an agent will contact me. On 02/21/2018 @ 1301, I received a call from Volkswagen Customer Care. I stated my position on the issue. I told them I shouldnt have to pay for a warranty issue on a new car with only about 300 miles on it. The agent was very disrespectful and he told me that Im welcome to take my car somewhere else if I dont like Volkswagen position on my warranty issue. I asked for another agent perhaps his supervisor and have stated that he is the only one that would be able to help me. I asked that he send me an email regarding Volkswagen position on my warranty issue, he stated that hell get to it whenever he can. As a customer, I am frustrated, speechless, and appalled by the customer service I received from both Jim Wynn Volkswagen and Volkswagen Customer Service.

I purchased 2012 CC in March, no warranty. Mid-July the AC went out and its the compressor. An expensive expensive experience with this VW that Ive only had for 4 months. My 3rd VW and I vow I will never ever, but another VW again. 2 bad, 1 ok.

Being a foreigner for over 4 years in the US, I had a hard time building credit, trying to get credit cards but banks never wanting to give them due to being on a US visa. So after I got denied several times years before I finally got financing on a Passat with $6000 down payment and a 14% interest rate and of course the salespeople at VW Santa Monica scamming me by making the price higher when we did the contract, from $17399 to suddenly $18956 or something including all the fees, so that I pay interest ON the fees as well (did not know better) paying $26.000 something on the car when paid off! So almost $9000 more than this crappy car is worth. Anyway, after paying on time for more than 1 year, I lost my job and fell behind with payments. I called a few times asking to refinance or lower the payments to no avail. Then fell behind 5 month and of course when I call they tell me car is in repo but they take the repo off if I pay at least 4 payments asap. I tell them I am overseas and need to have my US checks cleared through my bank which took 3-4 weeks over the Christmas holidays. So as soon as it cleared I send a money order via FedEx with 5 month worth of payments to get current. So I call 2 weeks later and they tell me I have to return the car as my account was closed. I am like, WHAT??? They told me on the phone if I pay 5 payments they will take off the repo and I can pay monthly via bank transfer from then on, and I call and they just canceled everything they said before and say Pay $14.000 - right now or bring the car back. I cannot believe it. They say, Contract says bla bla cancelled when in default, even after I agreed on the phone to pay them 5 payments and get current and DID pay them, they say, It was TOO LATE and now they want the total outstanding on the car within days or need the car back. What a ** company, the WORST liars and scammers out there! I paid up, she confirmed my payment but supposedly it was days too late. So now I dont know what to do, lose $26000, and the car, cannot drive to work without a car, still have to pay off the rest. Instead of working with us these scammers rather take your car and still have you pay off the rest because they is how they make money. NEVER VOLKSWAGEN AGAIN. Worst car company ever. I am going back to Honda or anything that is better than this ** pile of a company. Will tell all my friends to never buy a VW!

I turned in my lease 3 months early because I was going to go over my mileage. I went in to discuss options. They told me they would waive my remaining months for buying a new vehicle with them. Now 3 month later I get an invoice for 1500 (way more than 3 payments of my lease) and VW is pawning this off on the dealership, Volkswagen Cypress, who won’t return my phone calls or emails. They are flat out scamming me! VW main office were so rude and horrible. I will never do business with them again and warn everyone to stay away from VW. The automatic responses that I have received really show this is common practice.

I returned my leased Volkswagen early to lease another Volkswagen. Old Lease: 36 months for 36,000 miles. At the time of return: 24 months - 34,000 miles - Payments were made for 36 months (fully paid off). 24 months by me and the 12 months by the dealer (technically me since I’m paying extra than I have to on the new lease). I am getting screwed by both the dealer and VW credit. VW credit is charging me for loss on sale - $1600. Selling and storage fees - $600.Ok, so I returned the car early - I get that. But all the payments were made. Car was under the allowed mileage. I leased ANOTHER VW from you. You want to charge me for storage fees? Fine. Fair enough since the car is returned early. But you are making me pay for the loss on sale as if this was a typical early termination??? I leased another VW that cost even more than the one I had!!!! I still have two VW Passats under lease. Love the cars. But will NEVER EVER buy one again. Never in my life. And its too bad because I’m 26 and I wouldve leased their cars for rest of my life.

My little red VW is so dependable and fast. It has great pick up and gets great gas mileage. It has great lines and I get lots of complements on it. It is expensive to fix being a foreign car, but I do love it.

So I bought a 09 golf in the UK 2 years ago with HID headlights in it (plug & play). I then realised they are bad for the car. I then had an issue with my indicator it would not turn off so was advised the body control module needed to be replaced. Volkswagen quoted me about €180 for diagnostic and whatever extra to get fixed (about €300) for new BCM. Had to get the keys recoded €75 and paid the 180 for the diagnostic and only coded one key. On top of this the diagnostic didnt work because the BCM was not correct. They told me to come back with a bcm from the same year and mark golf for it to work correctly. Asked could I book in a couple months later and keep it on site overnight to avoid taking time off work. We dont do that. After arranging work around the date I booked I Got Another BCM. This time the correct one with same part number. Back in today and could not pair either key and said I have to buy one direct for about €300 plus fitting but before that need to charge me €185 just to make sure this is the issue (again, as if its magically going to work the second time around). Collected it today and I was told neither key had been coded and I still have to pay the €45 because they wasted their time. This garage has disgraceful customer service and robbery for nothing. I will never in my life again buy Volkswagen and make sure none of my friends or family do. Each time I came into the showroom I spend 10 minutes before someone helps me and seems to think its acceptable to speak down to me. You dont take money off someone for a 5 minute key coding job you could not complete. Also not to Advise an alternative option of replacing a bcm that might not be the issue but in the end will charge me just to be sure. Back to square one but -€305. I also questioned why I paid more the last time to code the keys and I got no reply.

I bought my Volkswagen eight years ago and have put about 100k miles on it. I admit that I love driving the car, but I am very dissatisfied with Volkswagens customer service. I recently brought my VW in to my local dealer for routine service and maintenance. I understand that VWs are expensive to service and fix, and I understand that my car is getting old. However, the dealer I brought my VW to ended up breaking a bolt while changing my brakes, thus requiring a bunch of parts to be replaced, and they want ME to pay $1200 to fix it!Ive been arguing with the dealer for days to no avail. I got in touch with Volkswagen customer care in hopes that they would help me. They do call themselves Advocates, but they are no help at all! The case manager, Jennifer, I spoke with basically said that Corporate VW cant do a thing to help me because each dealer is independently owned and operated. What they should have done is agree to reimburse me these costs if they couldnt get the dealer to fix my car for nothing, as they should! What good are these people if they cant do anything to help?? This whole situation has been ridiculous. I am never buying a VW again and dealing with this nonsense.

I bought my used 2009 Tiguan with 30,000 miles on it. At 46,000 miles the engine light came on. At the same time, my gas cap, stopped clicking when I tightened it. The local VW dealer says it is a water pump problem which they quoted as an $1100 repair. I replaced the gas cap, the engine light comes on and goes off for weeks at a time. Do I believe the dealership mechanics or go elsewhere?

I re-titled my car from VA to IL in late 2019. After receiving my state transfer packet from VW, I called them before I went to the DMV and told them I thought I was missing a document in my packet. They assured me I had everything I needed. When I went to the DMV, they informed me I was missing a document that I told VW I needed earlier in the day. This caused a significant delay in re-titling. I had to pre-pay my taxes on the car for 2019. I submitted paperwork to VW showing that I had retitled the vehicle so I could receive a credit on the taxes I had already paid, and they told me I would have a resolution in 6-8 weeks. It has been almost 3 months and I have still not heard back on my status. Every time I call and talk to a customer service representative, they promise me they will get an answer by the end of the day and will call me back. I have yet to receive a call back. I have absolutely had it. Their agents do not care about making sure I receive the money I am due-I truly wonder if they are just holding on to the funds from the state of VA and not forwarding them on to me. It is ridiculous.

We bought a 2020 Tiguan six months ago. This car likes to stop itself in the middle of the street for no apparent reason. If you read more reviews online, you will find it’s a common problem. VW reviewed the case for 2 months only to let us know they weren’t going to do anything about it. Terrible customer service and seems to have no concern about driver safety. Would give 0 stars if I could.

2017 GTI Polo with known thermostat and water pump issues, The car has 35000klms on it. They will not replace it, fix it at my expense. There is no goodwill at all, I could understand if the car had over 100000 km - but it is still new and it is a known problem. VW never again!!

Each month I have to call VW Credit so they remove the tax as it was already paid to my state as they note every month yet it magically reappears and they fix it for the month I call but never for the entire period. I love the vehicles but this will be the last one I have after spending a significant amount of time each month getting this corrected, only to have it reappear on the following billing cycle. Incompetent and probably illegal. They probably wont even pay attention to this. Next stop is to seek legal counsel. Cant wait until I am no longer upside down on the vehicle to get another vehicle and separate all ties with VW Credit.

I leased a 2009 Audi on 4/11/09. Now that the lease is up, I am looking at other cars. I called to get a pay-off, and was quoted the residual of $23,518.00. When the dealer called for the pay-off, they were told it was $33,043.00, and that was the fair market value. This is for a 2009 car with 58,000 miles on it, and the book value is $24,000.00.

Our 2018 Atlas went in for 8 software updates around Thanksgiving, 2018. We still had a COLD heater, meaning blowing cold air like middle of the summer. Our Atlas December 5th with scheduled pickup of Dec 7th. We were given a loaner (a tiny Jetta, not 3 seat Atlas we are used to). But we thought, ok, we were told the fix would be done by Wednesday. Then, the next Wednesday, then more excuses. Let me tell you, after 2 months! We went to the dealer to get OUR payment after 1 month, to pay on our vehicle we DID not have. To find the entire inside dash and more completely torn out! The excuse was, it was always the wrong part, going to take another week. Finally, we opened a case with the regional so called manager, Chris. What did he and VW do for us? NOTHING. They delayed, and delayed and finally gave us (after calling and begging repeatedly), a drop dead date of February 1st, claiming their Lawyer process takes 10 working days, we still got a sorry, were very sorry, but it will be Monday or Tuesday before I can give you an answer. In the meantime, leading us to believe they were going to replace the vehicle at full cost, or more, and give us our two month payment back. GUESS WHAT! NOT!!! Chris and Volkswagen KEPT leading us on giving excuses as the dealer didnt send us the forms, blah blah BS. Chris, the so called regional manger and VW lead us on and kept delaying, until, guess what, they say, Come get your vehicle. Its fixed. Thats the response!!! No joke. It is Feb 8th!! We have been BURIED in snow. Our family has ridden in a NOT EVEN comparable vehicle for over 2 months. We have lost work time and more dealing with the issues, and, oh yeah, made two full payments on a vehicle we did not have. Did VW or the dealership compensate us for any of this??? NO NO NO. Come get your so called fixed LEMON vehicle. DO NOT EVER, EVER...I repeat, EVER buy VW...PERIOD. Im also forwarding this story on to DATELINE, and CBS for 60 minutes. This is more than a problem of VW in America, and hard working people. This has been just wrong.

I have a 2014 Jetta with 29k miles on it and the battery died and left me stranded in a parking garage. I asked VW to replace it under warranty, but they refused because the mileage is over 5k miles. I have no intentions of purchasing another VW in the future.

I consider the official VW parts website to be a reliable source of information. After all you can enter your exact VIN to look up the parts for your specific car. The entire purpose of a VIN # is make sure you get the exact part for your vehicle. However the website it not entirely accurate. I looked up a part for my vehicle (specifically) rear rotor and it gave me the size I needed. It didnt give me an option for more than one size, so that had to be the correct one. The problem was that the part size was completely incorrect. I only noticed the error after I went to install the part of course. I called customer care to state my issue twice and they just said that the information on their website are correct and that is the size I need. So I called my local dealer and they confirmed that the website was inaccurate. I called customer care back week later and this time they acknowledge that after speaking with the dealerships that the website was in fact incorrect.I had to order the part from an independent supplier because the website was giving me false information. They said that since I did not order from them they can not be liable for the information. I tried getting some type of compensation because I just wasted $120 on incorrect parts based on the info they gave me. They said that the website has a data contract on every page that states that the information on their website can be incorrect and subject to change. Keep in mind this is a 2011 vehicle so the information is no longer changing. Basically never use the parts VW website as a source or order parts from the website because the information can be incorrect and they will do nothing about it.

On November 18, 2018, I’ve purchased a new 2018 VW Golf R. This car is equipped with an Electronic Parking Brake System (EPB) and an Auto Hold system which self engages the EPB when you torn off the engine. On January 23, 2019, I’ve parked the car on the driveway in front of my house. The EPB has self engaged as usual. The yellow indicator light on the EPB lever went on, as well as the red PARK indicator on the instrument cluster display. I’ve got out of the car but didn’t lock it since I was planning to return in two minutes. While I was walking up the stairs towards my house, my wife just left the house and was walking towards me. Suddenly she yelled: the car! I turned around and saw my brand-new VW moving forward, and crashing into the fence.As a loyal customer of VW (this is my third one!) I thought that they will take responsibility and cover the cost of the repair which is almost $1,000, but apparently, VW doesn’t care about their customers at all. After many phone calls and email correspondence with the dealership and VW of America, I was told that since they couldn’t find any evidence for a manufacture shortcoming then this is on me. I don’t know what kind of evidence exactly they were looking for, I just know for a fact that the car was on Park and then it rolled over and crashed into the fence. So now I’m stuck with a slightly damaged car which has a serious safety issue, and VW isn’t willing to take responsibility. Needless to say that this is the last time I buy this brand. For shame VW, for shame. A quick google search brought up that this isn’t the first time that VW vehicles have such a problem with the EPB. Please take a look at the following links: **. One guy even broke his ribs because of an EPB failure. Does a terrible accident with casualties must occur for VW to take responsibility and do something about this?

Volkswagen Atlas w/ Lane Assist & Adaptive Cruise Control - Cell phone jammed the locks from opening. Cell phone jammed the keyless start on many occasions. SUV can be driven remotely and was when a hacker (twice) took over steering and the gas pedal via the Adaptive Cruise Control. The vehicle sped hard up to 85mph. Eventually VW bought back the vehicle in its entirety but all the vehicles with this type of semi-autonomous or autonomous technology should be recalled and pulled from the roads. It’s too easy to hack them. Vehicles can get viruses via the cell phone and through the Bluetooth. An architect / engineer at GM shared this conversation with me whilst trying to help me diagnose my problem with my vehicle/s.After the VW hacks the vehicle was never the same and couldn’t stay in the middle of the road. It would ride the center line or pull approx 18” over center before the sensors realized a problem. You’re supposed to be able to take your hands off the steering wheel for up to 8-9 seconds. There is no way to do this because you’d be in a ditch or under a semi truck. It’s a product defect and foundations of the technology is not stable.Sadly, I’ve reached out to the attorneys to help but most say they need about 50 deaths first. I say how much is your life worth to you? I have videos and photos to support the other people who are interested in their own business opportunities for a meeting with the customer and likewise for the insurance liability company. It’s the insurance liability companies that fall on the sword and they are responsible for the damages.Now that they understand how the game works for me and my family and friends and family I hope the insurance companies have more sense to get this mess cleaned up here and with the other automotive companies looking forward to deploying more autonomous vehicles on the road. When was it ever a good idea to put P.C. technology under the hood of a car? The spying and espionage the result of certain always on connected devices to a vehicles connected and networked system is connected to the internet and to the point it is broke globally due to technology corruption issues related to issues with the other people who are responsible for the other things they are doing with the other people.It’s not cool and a global technology problem for the future of the automotive industry will help fix it all over again and the repair man denied that he saw any issues. Total waste of time and money. Completely unnecessary to work with me for the next meeting with the customer but a forced payment for the work to share with my insurance company helped insurance companies and the can increase the charges for insurance liability for the high-risk deathbed. Whistleblower for me and for whichever attorney I will need help with the insurance liability company and the money back to me for the problems that I experienced as a result of those issues related to the problems that they were not able to help fix. Thank you very much for your help and change the insurance liability company to be more of a voice or and stop the production of these the liabilities. These vehicles need to die on the line. If you’re interested in that it may actually help you to save money and you can help fix the problems with that and your companies will be responsible for the insurance liability and only to get the money back to the customer with damages due to the problems with the known product defects. Hopefully I get a chance to see you soon and I work with you on these issues. I’ve got more of a handle of these problems and more than anybody else in this area.

We purchased the new 2021 Tiguan comfortline in September and just after a month or so the infotainment screen would not turn on instantly. The issue has not been resolved after making three visits to the service dealer. We also contacted the VW Canada customer care but they were of no help and simply suggested that we visit the service dealer, though issue was to do with manufacturing. Our car is still with service dealer and they dont know what is the problem. Sent another email to VW Canada customer care rep but havent received a response yet. Really frustrating and disappointing experience buying VW.

My Touran GT 1.4 was inspected and serviced by VW HK @ less than 12000km. Then the gearbox has vibration issue and needs to be taken out for repair. I complained to VW HK. Its tech crew member insulted me openly on a local VW owner Facebook forum, saying that I am a defective human driver that needs fixing, and that I should drive my car directly from Hong Kong to Germany for better inspection by the VW HQ.

Had the same issue on my 2019 Tiguan. Contacted VW customer service and they not only stated that “oil consumption” is normal but it’s acceptable to “consume”a quart per 2k miles… I traded the tiguan for a Toyota before it devalues further. After 4 VWs and 3 Audis it was time for change due to VW and the dealer not giving a flying **.

TDI Settlement - The initial process of having VW review my documents took much longer than the stated/required time and I anticipated a delay due to the volume. I received my final offer letter 12/28/2016 and before I could send them back my car was totaled on 12/30/2016. I have since called the 1-844-98-CLAIM number listed on the VW claim site 4 times. I have gotten a different answer every time on how to switch the claim to restitution only. I was advised that I do qualify for restitution and I hope that is true. Ive been advised to fill out the 24-page paper claim and send it in. I was then told that my login would be restarted and I would then file for restitution only. To restart the website would take 3 days. Its been a week and nothing has changed on the website. Ive asked for a supervisor to call me which would take 24-72 business hours and Im beyond that and no call.I called back today and was advised a new option to start a new claim on the website with a different email address. I again asked for a supervisor to call, however I have NO faith that it will ever happen. Im not about to fill out a 24-page paper claim form or create a new email address just to start the claim process all over again online. VW has all my ownership information and it has been verified. I can understand submitting proof that the car was in an accident and rendered a total loss. I have no problem submitting additional required documentation, but to start all over after months of waiting is ridiculous to ask their customers.

Having a look at the reviews, I feel a little bit better as the company is just terrible in general, I thought it was just my luck and I was dealing with wrong service managers but seems like everyone is having the SAME! issue. What a mistake I made trusting Volkswagen, my car has been with them over a week coming to two weeks to diagnose an issue which they did after a week. Repairs were then done, I was then advised it could actually be something else and now another cost is adding, then they said I might even need a new Engine, my oh my.My other frustration is that the service manager who I called after being told they will call when they didnt had no clue of the situation and advised she was handed the case a day ago when the complaint was sent few days ago via web chat. I REGRET using them. I could of taken my car to a local garage who will be cheaper and diagnose the actual issue without trying to rob your money, I WILL NEVER EVER USE YOU AGAIN NOR RECOMMEND YOU TO ANYONE! WORST EXPERIENCE I HAVE FACED!

My Clock Spring 2011 Tiguan broke about 6 months ago, I put the repair on hold, my mileage was about 109K, I have receipt from my mechanic for the 120$ I paid him to figure out what was wrong. VW has issued an extended warranty on this to 120K (IMO should be a recall), I moved so I did not receive the notice until 120,300 miles. Even with proof that it broke before and so close to the warranty date they will not honor... Seriously its the 5th VW I have owned, with all of their issues you would think they would be trying to build customer base, not alienating. This is just not right.

We leased a 2015 Tiguan R for three years and drove it across the US three times, with no issues. Once the lease ended, we purchased the car from Camelback VW in Scottsdale, AZ. Because we purchased it from them, they had to do a pre owned certified test, which was last July. Since then, we have had to back to them over 18 times because it keeps dying on us. For some reason they can’t figure it out. They have now fired us as a customer because we are a nuisance. Without fixing our car mind you! We love the car but wish someone would help us.

By far the worst dealer experience ever. Bought a 2015 Golf TDI last year. I purchased an alarm system and finally got tired of the remote not working so I had the dealer take the alarm out. I told the service manager that I wanted the alarm parts to take with me. I paid for them. She said no. After a quick talk with the latest of many upper management replacements who apparently quit or get canned weekly, they made her run across the street and retrieve the alarm. She returned with the main component but with no wires/plugs. Whatever. She then told me... Volkswagens dont work with alarms. This comment came straight from the service manager. I then spoke to the salesman who sold me the car and he told me, after a long conversation about how much he disliked working for VW, that I should of never bought a diesel as Vw, and this particular dealership, had no mechanics that even knew how to work on diesels. This dealership also sells Mazdas. My last 4 vehicles have been Mazda 3s. Over 500,000 miles on them with only one strut needing replacement. The salesperson told me that I should of purchased another mazda 3 as they are better cars and the mileage differences between the 2 brands are very close now.AVOID VW. I AM MAKING TRIPLE PAYMENTS ON THE GOLF TO HOPEFULLY SELL IT without too much of a loss AFTER 1 YEAR. (SAD) Volkswagen SHAME ON YOU FOR BEING LIARS, UNETHICAL, STUPID, AND BELIEVE ME; THEIR PROBLEMS START CLEAR AT THE TOP. I gave them so many chances to make things right. They completely abandon customers after the sale. Bad cars, bad company.

I have 2021 Atlas Cross Sport, I love the vehicle but the remotes are extremely frustrating. Fob will not work unless youre very close to the vehicle. I took it in to the VW dealer and the service rep said, Youre not the only one complaining about issue and unfortunately there is no no fix for this problem. Why can’t VW come up with a fix?

I have an 06 GTI that I bought used. I also had ice build-up in the doors and from online research, this is a known problem. I have gone round and round with customer care but no help. They say its because of the age of my car and being 4 years out of warranty. I replied that warranty or no warranty this is a design flaw and should be covered by VW. Now, my trade-in value is decreased because of this issue. They dont stand behind their product and apparently, dont care about losing customers.

Only owner of this car (bought it new) and it has only 112,000 miles. I have complained about the transmission in this car since day 1. They scan and tell me nothing is wrong with it. Today I was told I need to replace the transmission for $5700!!! I called VW to see if there was anything they could do and all they tell me is that I am out of warranty (ends at 60,000) and there are no recalls. Stay away from this car.

VW did not make good on a recall. The clock spring recall cost me $847.00 to fix on my 2012 GTI and VW will not honor the recall. Now they say my VIN number was not on the list like the ones before and after my car. VW cannot be trusted with owner safety. Please dont buy VW for your own safety.

2014 Jetta (4000 miles) had to be towed to dealer because no clutch. Dealer has blamed abuse to clutch when found out primary driver was 17. Son only have driven manual vehicle and he is a homebody kid. Just not in his personality to abuse his new car. Also tires are not showing signs of burn outs. On this site, I found another 2014 Jetta consumer had same issue w/ less mileage. DPATRICK VW ** is unsure if VW will cover repairs ($1700) nor cover a rental. It is a NEW 2014 JETTA. IF the clutch was abused, proved not to be durable. BUT ANOTHER CONSUMER HAD SAME ISSUE WITH CLUTCH GOING OUT ON THEIR NEW 2014 JETTA. LOOK FOR UPDATE. I WILL BE POSTING THE OUTCOME OF HOW VW AND DPATRICK DEALT W/ NEW 2014 JETTA CLUTCH GOING OUT.

Absolutely the worst Customer Care I have ever seen or heard of, with every question I ask or point I make Corey with CC replies with the same textbook answer of Sir I understand your frustration and I stand behind my dealership (right or wrong). The turbo went out of my Passat TDI as it has in 1,000s of others and they are blaming an outside source, therefore voiding my warranty.

My husband and I have had a 2015 Volkswagen Passat that we leased in Sept of 2015 from AutoFair Volkswagen of Nashua. When we did this we were not given a choice of color, make, model etc., nor did they work within our budget of what we could afford for a car payment. They told us not to worry about mileage as we are now over our mileage that we were allotted for the 4 year lease. We have tried several times to trade it in for something smaller and they won’t work with us, they have called us multiple times wanting to buy the car back and we go up there and they tell us there is nothing that they can do for us. I have made several attempts to reach out to the sales manager and she will not return my phone call. She finally returned my call to tell me she had no recollection of the CEO of Volkswagen calling and speaking with her that she had no notes, but yet he called me to tell me he spoke with her and she would be calling me to see what they could do to rectify the situation. I again have put in another call to the CEO awaiting his return phone call to discuss this matter. If this doesn’t get resolved I will have no choice but to hire an attorney and deal with this Legally as we are not happy with the car and it has some mechanical issues that need to be fixed.

VW has a horrible service and warranty program. It is one of the main reasons that this is the last VW I will own. A local dealer owns the three local dealers so it could be them but since we have no other options it is really neither here nor there. Initially you could get results when calling VW corporate but even that has gone downhill. Besides should you really have to do that for the dealer to do the right thing? Ive bought Volkswagens for 20 years but it is over.

If a car is out of warranty by less than 30 days, is there a channel to go through that promotes good will between the customer and VW? If a goodwill gesture is not possible, I have a question regarding the number of defects required for a recall? When a part failure occurs out of warranty, what recourse does your customer have? How does one go through the appropriate channels to ensure the customers complaint is followed up on? What documentation does the company have on the failure rate of the part in question?The reason I ask is, the driver side headlamp assembly (Produced by Hella) in my 2008 VW City Jetta stopped working. The part number for the head lamp assembly is 1JM-941-015-D. My best estimation is that there were approximately 4,400 - 4600 2008 VW City Jetta manufactured for the Canadian market. Note Sales volumes of City Jetta for the period 2007 - 2009 2007 City Jetta Sales Volume = 4449 2008 City Jetta Sales Volume = 4640 2009 all City models Sales Volume = 8421**Assumed 50/50 Split between City Jetta and City Golf in 2009Note that the 2008 City Jetta was only sold in Canada. Therefore the units that have required similar repairs to this point may not indicate that there is an issues and could theoretically could be viewed as statistically insignificant. A few things to consider, this is the only car that the headlamp assembly was manufactured for. It is not a common part that can be found on either the 2007 or the 2009 VW City Jetta, nor on the regular Jetta that was sold anywhere else around the world. Thus limiting the amount of data on the headlight assembly itself.The car in question has approximately 80,000 Kms on it. This indicates there was not an above average amount of use. Additionally, it has not been in a car accident and all parts are original equipment, including the bulb which was installed by VW of Windsor. The connecting wires between the head lamp and the socket melted, as stated by the VW of Windsor technician. I do not believe that this should occur under normal wear and tear on a car. The two VWs that I owned previously did not have this issue, nor was it encountered on any other vehicle that I have owned.Lastly, this part is not readily available to the public, because it was not used in any other vehicle. This makes the repair approximately $900. I have tried to find the part through other means and other repair facilities and was unsuccessful, because the part is so rare. If someone could please give me a call back to discuss my concerns it would be greatly appreciated.

For the first 3 years under warranty, my car had no problem at all. I bought my car in 2012 and its been 5 years now with 40,000 miles. The car is still smooth and its perfect. Nothing is leaking underneath the car. When I went today for my 40,000 service maintenance, they said theres a problem with my motor. Like the oil is leaking. I laughed inside and told myself, What the **? Hahaha.I remembered my friend who was a sale person in Volkswagen told me that, After your warranty dont go to Volkswagen. Theyre going to rip you off. I should of listened. But I told myself, Lets see. I asked the guy, Why is it leaking? The car is new... Its only 5 years. So is this mean Volkswagen is not GOOD at all? I mean, our Mazda, Honda are more than 10 years, and nothing ever leaked. The only repaired we had was the tires changed. I just think this is BS. The guy told me, not to wait longer because it will cost me more. The motor for motion is leaking and it will cost me $600. WTF?

I leased 2 vehicles from Volkswagen and then was forced to buy one as the first two sales agents let me get $9000 “upside down” in equity without telling me. The last car on the lot was a demo and the only one they said I could have. It has had electronic problems since day 1. Windshield wipers turn on by themselves. Bluetooth and radio audio are sporadic at best. It’s a lemon that was left on the lot as a demo and they saw a way to dump it on a Customer who had been screwed on their lease agreement.

My VW Jetta has some trouble starting today. So I took it to VW of Coconut Creek, FL to have it checked out. They said they would charge me $138.50 for diagnosis and if I get the device done after that, they would apply this charge against the service. They found the problem with my battery and replaced it, however they didn’t deduct the diagnosis charge from final invoice. They charged me ~$300 ($147 for new battery, $138.50 for diagnosis and test shop supplies, misc and tax). When I asked, they said the$138.50 was for installing the battery and setting it up. That is just bizarre. They just made up something to charge me more. I am reporting this so people are aware of this practice and avoid using this dealer as much as possible.

VW CC was purchased three years ago as a Dealer Certified car with 42,000 miles. Performed the 45,000 mile and 60,000 mile major services at the dealer costing over $3,500 for regular maintenance. One day after performing the 70,000 mile service with the dealer the check engine light comes on and the engine starts running roughly and stalling. VW Dealer tells me the intake manifold is a free warranty repair but demands payment of $400 to clean carbon build-up in the pistons/injectors. DO NOT BUY VW. YOU WILL REGRET THE EXPERIENCE OF OWNING IT.

They sold a faulty truck. Wow. Where do I begin? Ok let me start by saying my husband and I bought from a Volkswagen dealer because of the Volkswagen good representation of being honest and of quality. Well in our situation that wasnt the case. The dealer we bought from sold us a 25k used truck with a faulty engine. Unfortunately we bought from Texas so there is no lemon law. I will never deal or recommend Volkswagen ever again. It seems like they dont care about the products they sell just the money they make.

I have a 2009 EOS - never again. While I like the car, especially the convertible top and driving experience, it has been multiple mechanical failures, some covered under recalls, others out of my pocket. I have had the injectors and ABS module replaced under recalls, and paid $2200 for a rear main seal (part $25 - the rest labor) caused by the engine oil pump malfunctioning and blowing the seal. When I got the car back after the ABS recall, it went into limp mode (stuck in second gear) and I returned to the dealership. Code on transmission says it has faulted 36 times - no dates - but this was the first indication it had a problem - no check engine light ever.Volkswagen says Sorry - out of warranty with no recognition of 36 previous faults, nor that problem appeared after testing for the recall on ABS module. Coincidence? They claim no. Right. Dealer tells me replacement is $5k-$6k, which is KBB value on sale to private party. Done with VW - working my way out of the two I have now. Know this: If the company hasnt been forced to do a recall on a problem, they will expect owner to pay. Doesnt seem like much has changed ever since US buyers have been lied to about the diesel fiasco.

My husband and I owned a 2012 VW Passat and ironically totaled the car on 11/3/2016, the same day the buyback was offered. It was inoperable, so we could not drive it to our car dealer. It was sold to our insurance company. We were told to complete a paper claim form in order to receive our restitution payment and send it by mail, which was done 12/2/2016. Numerous calls have been made to check the status of our claim... we are getting apologies, told that it is being escalated, being transferred to supervisors, etc. It has been six months since the paper claim form was submitted. I am angry about this whole process and feel like we are getting the runaround. VW COULD DO BETTER!!!

Hi, I bought my Polo GT from Bhopal on August 10, 2017. I was very happy with the car until I met an accident and gave it for repairs at the Bhopal service centre. I have owned Hondas and Suzukis, but I swear to God I’ve never had such a bad experience with service ever before. I left my car for repairs at the service centre and it took more than 35 days for them to just fix a door, which by the way wasn’t even fixed properly. When you close it, there is still a gap between the door and the body of the car. Every time they promised me to deliver my car on a certain date and every time they went back on it. They kept me waiting. There was also some issue with my insurance that Mr ** never clearly told me about.Now, when I sent my car for repairs again about 6 days ago, they told me that they would fix everything and give it back in 4 days, but they took 2 more days. I thought it was ok and 2 days was not such a big deal. But, when I got my car back last night, the number plate was broken and there is some issue with the coolant. Not a single repair was done instead, the car came back in a worse condition. When we went to give the car for repairs, one of their drivers even took a test drive and admitted that there was an alignment issue, but nothing was done to fix it. The problem still persists.I really don’t know what to do at this point and this has taken a lot of my time. I’m writing to you after going through a lot of trouble. Please help me out as soon as you can. I’d like to lodge a complaint against Mr ** and Mr Rk ** who have been of no help. They both have consistently been lying to me. Last night as soon as I got my car back with a broken number plate, I called ** to inquire but his phone was switched off and he hasn’t been answering my calls today. Extremely disappointed and hopeful for some help from your side!

I bought a 2010 VW Jetta TDI Sportwagen because rumor has it that the VW diesel vehicles are solid cars that get good MPG. My car gets decent MPG but the inferior quality of the car more than cancels out any savings I may have had on fuel. Oct 2012 - The fuel pump imploded. $6,600 worth of damage. Aug 2013 - EGR valve = bad. Had to be replaced. $709.53 out of pocket. Sept 2013 - Diesel particulate filter = bad. Had to be replaced. EGR valve had to be replaced AGAIN. $1,714.80 out of pocket. Apr 2014 - Car in limp mode. Turbo = bad. $1,689.94 out of pocket. July 2014 - Diesel particulate filter bad AGAIN. EGR valve bad for a 3rd time in 12 months. Estimate $2,200 out of pocket. August 2014 - Air Condition stopped working. Estimate $1,700 out of pocket.

VW builds cars that have superior handling, above average fuel economy at a decent price. Build quality is also very good although I have had issues with leaking sunroofs on 2 wagons. On balance I still feel the overall value and driving experience are worth it to me.

I bought a VW Tiguan in Dec. 2019, top of the line with bells and whistles. About 14,000 Km after, when I took it for the 15k km service, I asked them to have a look at the brakes as theyve started to make some noise. They said the brakes overheat, the metal is blue (sign of overheating) and they theyll need to be replaced. $1,500 invoice. They said the warranty doesnt want to cover it as it is a consumable. I know that the warranty doesnt cover consumables (oil, filters, brake pads etc), but this is the first car I have to change the brakes under 60,000 - 80,000 Km. I love my cars and I look after them, but I see this as a factory defect, not a user error.I would like to clarify something: Ive owned and drove multiple cars along the years. Im a car guy, I love cars. I bought the Tiguan for my wife, but I drove it 90% of the time due to some circumstances. I had multiple German cars, Japanese and American cars over the years. Just so you know, Im not looking for any freebies, discounts or anything like that. Just want the manufacturer and representatives to stand behind their claims and contracts.The dealer cant change them on warranty, theyve submitted pictures and technical reports to VW Canada but theyve rejected any warranty claims. Ive called them directly to talk about the situation, theyve opened another case and VW Canada said theyll get back to me in 48 hours. Few days later I called them again as I didnt hear anything from them. They said another 48 hours...This becomes a joke, they throw the blame from one to the other and together to the put it in the owners lap to pay it. The warranty is a shame, they make the best to get out of replacing faulty parts or repair them stating its user fault. I start to have doubts about the parts reliability and warranty, at least not in North America. Unless you have a blown engine in less than 1,000 Km, they wont cover anything, and even then, they might say youve done something wrong to it or looked in the mirror the wrong way.

Faulty seat recliner - I have owned a new Gold Cabriolette for nearly a year now. I love it, except for one repetitive and irritating fault - the seat release to swing the seat forward to move so you can access the rear seats is made of a plastic material attached to a metal shaft that releases the seat mechanism. The connection between the plastic handle and the metal shaft is continually breaking. When this occurs, you cannot access the rear seats as the seats will not move. You must return again and again to have VW dealer reattach the handle to shaft. What an absurd mechanism. Why cant they have one metal handle shaft that does not break every time you touch it?

VWGoA settlement - This process is BEYOND ridiculous. I have been in process since October 2016. Every time I submit they want something different. Approved documents re-submitted are then not approved. Volkswagen lawyers are HORRIBLE. They stall at every point they can, as every moment they stall, means interest from the settlement money they SHOULD be paying that THEY promised, lining their pockets. As consumers, we are getting screwed. I will NEVER purchase another Volkswagen, they are liars and cheaters.

I have had nothing but poor customer service experience with VW USA Customer Care. When I called the dealership where I purchased the car in panic after my car brakes failed on the freeway - the salesman did not invite me - ever - to check my car, which is an accident waiting to happened. It is nothing short of a miracle my kids are still alive due to my car stalling at a major and busy street in Los Angeles at least on two different occasions.I have contacted VW Customer Care before the car was stalling - when the driver door was about to fall off - mind you I am 411 tall and weigh 100 lbs. I later contacted VW USA Customer Care again when I started having brake failures and they did nothing whatsoever except waiting for them to get back to me (in a week or so) and then saying that they cant do anything. So when my car started having stalling episodes (2 of them on major streets in Los Angeles), I did not bother contacting VW USA Customer Care but went to the dealership that said they do not see a problem and that they run the car computer system something of that sort and everything looks good.I also like to say that every time I went to the dealership, I had to make sure the right description of what has happened is put down on the work order and not what might look better on paper. Not having a loaner car when I pay almost $400 a month for my car that keeps breaking down is a terrible business practice. The Sun Visor hitting my eye could put me out of work. Fire coming out of the charger while I was driving traumatize both - my very young children and I - Please note that since then, none of the car chargers has been working so I have to rely on a portable charger I have purchased. I truly appreciate your willingness to help but I have lost faith that anything will be resolved because if VW Customer Care did not care that my childrens life and my life are in danger driving a Volkswagen, then why would they care now that my lease is almost ending? True. VW still does not care.

I have owned many VWs in my life and unfortunately, this will be my last. I have had nothing but problems with my 99 Passat 1.8T. It recently started to suffer the dreaded sludge issue. VW does not care. The car is old. Time to buy a new one, says the dealer. They give out the wrong information for maintenance with the vehicle and now its too bad for me the car is old apparently. The owners manual says to use conventional or synthetic. Conventional oil sludges these motors and now Im sol. So, I would highly suggest that no one buys a VW. Unfortunately, I just got a 2011 TDi. Now Ill have to find somewhere to trade it in before I need to service it somewhere and they tell me to buy a new one.

We have 2 VW Diesel TDIs and we have been corresponding with VW for 3 months about both the buyback and the modification. We got the final approval letter for the modification back very quickly but once you call to schedule an appointment at the dealership, they say that the modification hasnt even been developed yet and they give you 1/3 of the money they owe but not until a modification has been APPROVED which could be several months and then you get the other 2/3 of the money once it is installed. A TOTAL SCAM!We then decided that they is so scandalous that we dont either one of our VWs anymore so we called and said we changed our mind and want to turn in both VWs. Of course when we call, they say the final offer has been approved for the buyback and we should get an email in our portal any day. That was a month ago... In the meantime, we still have to pay the payments and VW is still making money off us. Something needs to be done. The customer service agents are clueless. VERY ANGRY... I will never buy a VW again.

08/10/2019 Volkswagen and Audi Poor REVIEWS, 2 Volkswagen products experiences at early miles, 57,000 to 62.494 2012 Audi A4 and 2014 Volkswagen GTI, known problems by Volkswagen. I had a 2012 Audi A4 with engine light that would come on after 56,000 miles. I brought it in to 3 dealerships in Louisiana. They would tell me they didn’t understand because diagnostics says car is running smoothly. I told them, That’s fine if it’s running smoothly, but selling a car with an engine light is a loss for me, because who wants to buy a car with an engine light. They all said, It must be something intermittent. Lafayette, LA, Baton Rouge, LA, New Orleans, LA. I finally brought it to a dealership in Orlando Florida. I told them to impress me. Audi was good for a next car by fixing my issue. They said, Give us a few days to work on. I did. They charged $989. It was good for 2 months and light back on. Sold that vehicle. The problem was an intermittent overproduction of fuel that no one could fix for good.2014 Volkswagen GTI, guess what, light came on on this one at same mileage, 57,000 to 62,494. I read up on the engine light regarding P2015 code, which is an intake manifold problem, that Volkswagen recognized as a problem, but instead of recalling, they decided to extend warranty to 120,000 miles, but only as a lottery picking of VIN numbers, so if your VIN wasn’t on list, and you had the same problem, you had to pay for this poor quality intake manifold problem. They would clean if only cleaning, $1200. If it involved the worse case, it took changing manifold, of which that would be, needless to say, much more, mind you at 60,000 miles this expensive cost. So yeah, look forward to this much expenses at this early in the life of the vehicle.So one thing is knowing Volkswagen recognized the problem, but treated fix as only some would qualify for extended warranty, and if you experience problem and your VIN wasn’t on list you have to pay. You call Volkswagen Headquarters or customer care, because if there is a problem, and manufacturer is willing to work with you and understand extenuating circumstances, explaining you had two of their products, and they make things good and go the distance, then that’s good, because all you want is a fix/corrective action; however, when you speak to dealership and report to headquarters, and all they want to quote to you is that it’s out of their hands, that your car’s VIN # is not lucky enough to be on the list (lottery/pot luck), ... so you’re stuck with a young car with enormous expenses, after the expensive purchase was not long ago.Yes, bad vehicles of Volkswagen, 2012 Audi A4, and 2014 Volkswagen GTI, both at range of 56,000 to 62,494 miles, you are left up the creek without a paddle and large loss of money. One never was fixed and had to sell at lesser amount because of engine light no one could do anything about. The other is just extreme expense for cleaning or replacement of intake manifold that company recognizes problems, but handles whether warranty is extended or not based on whether your car’s VIN was included, like on a lottery. Thank you. Dwayne **.

I ordered an ignition switch from this dealer on August 25, 2015. The salespeople were friendly and helpful, letting me know that the part would be available in two weeks. When I called, the salesperson told me it would be another week. When I called again, he told me that they would let me know when the part came in so there was no need to call. I called again at the four-week mark and was put on hold for several minutes. When the salesman finally got back on the line, he explained to me that there had been a glitch in the system on the day I ordered and that it would be at least two more weeks. When I got upset and said that it sounded like he was covering for someone who had messed up, the response was, Yes, maam. Im not sure what he was acknowledging. Needless to say, it is two weeks later and I still dont have the part. So my cute, little Beetle that I am still paying for is sitting in my garage and I cannot get the dealer to come through. Oh, and by the way, the part was prepaid because it is VIN specific and they wont order without payment.

I just took delivery of my 2014 Jetta Hybrid on Saturday. No easy way to put it but the claimed MPG for this Hybrid is BS. I have been driving it just highway miles and on cruise and only 2 mph over the speed limit 67 and I have been averaging 30 mpg. Which ** stinks. My reasoning for trading in my 2012 Audi was to get better gas mileage, which is not what is advertised on the sticker of 42 city and 48 highway. I am absolutely furious to say the least since I am well into a half a tank and only 200 miles. This is completely false advertising in the side of the manufacturer.I am so upset you have no idea. Just in the last 6 years, I have had 4 VWs and have been extremely loyal to the brand. I had an 2012 Audi and traded that since I was getting 28-30 mpg and driving much more. Since the Jetta is advertised at 42 city and 48 highway, I knew this was going to be a significant gain. This car is nowhere near what is claimed and I am completely upset about this. I will also be reach out to others on this matter.

My 1st car was a mark 1 Golf, purchased November of 1984. In 7 years, I racked up 300,000 km and it served me very well. Since then, I have owned a Golf TDI, 2 Eurovans, Passatt TDI wagon, a V6 Touareg, a Jetta TDI wagon, 2 Beetles, a Golf R & a Tiguan in addition to an Audi A4 & Q5. Sure there was maintenance required, a few repairs and issues that required warranty claims, some that were not covered, but the value of ownership outweighed the costs.By enlarge, my VWs have been reliable, practical and most of all fun to drive and own. I appreciate the thoughtful design and top quality engineering that goes into all VW products. They are worth every penny of their asking price!

So I grew up fascinated with Volkswagens. I was obsessed with Herbie the love bug, and knew I always wanted a Beetle. I had a 1972 Standard Bug, I currently have a 1972 Volkswagen Bus and I have a 2013 Volkswagen Beetle Convertible 2.0T. As most people in the Volkswagen Scene, Ive decided to modify my car. I took it to a dealer who specializes in a tune which has excellent ratings. Meanwhile Volkswagen knows that the Timing Chain Tensioner on the 2012-2013 betters were an issue. They denied my warranty coverage saying that the tune did this (which is a lie and failed to prove this with testing). I feel like this is another scam like the diesel issue.

I love these cars, but I am not understanding how the AC system went out twice in my ownership of this car. 2017 at 75k and 2019 at 136k. What is wrong, you should recall. It was out of pocket expense for me. No extended coverage expired at 65k.

I purchased a new 2010 Golf TDI a few years ago. My first VW ever after owning everything from Mercedes to Scion. Ive been impressed by the comfort, performance, and fuel mileage. My problem started about six months ago when, without warning, the car failed to start. Checked all typical causes with no success. After the cost and inconvenience of a tow to the dealership it sat there for several days. They were unable to find the cause of the problem as it started for them. They charged me $105 for the privilege of doing nothing.Fast forward to a few days ago, exactly the same symptoms as before, no start. Towed to the dealership an entire day wasted waiting. The car gets to the dealership and the mechanic goes to look at it and it starts.... Car is at dealership for several days again and the service manager eventually tells me they cant duplicate the problem and cant do anything more.By this point Im furious and call VW USA Customer Care, several phone calls later they essentially tell me the same thing, sorry cant help. So I have a car in the garage Im afraid to drive because of the likelihood of being stranded yet again. I will NEVER buy another VW product; Audi, Volkswagen, Porsche, Ducati, etc.Heres the totally unacceptable response I received after posting to VW USA Facebook page: Were very sorry to hear about your experience, and we apologize that we were unable to meet your expectations. Should you experience any further concerns with your Golf and visit your local VW dealer for inspection, please dont hesitate to reach out to us again.

2015 Golf TDI Wagon. So disappointed in this car. 1300 miles and six weeks old: The phone system does not sync with my i-phone. The gas gauge malfunctions. The upgraded Fender speakers are less good than my Tiguan speakers were. Cant hear the radio when the substandard AC is on. The radio goes in and out and takes about 3 minutes to even turn on. The sun shade is getting dirty when it retracts. How do I get rid of this car? It is costing too much and I do not like it. Gas mileage is less than expected.

I bought an Amarok and only had the privilege of a weeks drive when my clutch broke. I have been phoning and trying to get action for 3 weeks without any results. My husband and I have a contractors business so we drive a lot between sites. There were very long and meaningless explanations as to why they couldnt help us with another vehicle. The worst of all is the lack of communication. Not a single person in the dealership knows when their vehicle part will arrive and nobody is letting us know whats going on. If you ask for a date and time, the person will react by saying they dont want to pin on a direct date because they dont want to be held responsible. Come on, this is Volkswagen, a big firm not a one-man roadshow. There is a total lack of professionalism.

I filled out claim. Was told 10 business days I would receive documentation notarized then I would be scheduled an appointment to bring my car into dealership for buyback program. Status of claim says received reviewed and processed. Called CS - getting runaround. They dont have any answers. Kid on phone, supervisors talking in background tell them non truth about results. Someone needs to look into this situation asap. This is fraudulent because the court settlement is over. Should be able to bring car in for buyback.

Buyer beware! My Tiguans timing chain skipped and bent the valves. $7000 to repair... At 60,000 miles, I still owe $9600. It is in pieces in my garage. A mechanic friend of mine is working on it part-time. At every turn, I have to buy a special tool to remove a special bolt or special part. $71 for a crankshaft pulley tool.

I was driving my 2002 Volkswagen Passat when the Stop Engine oil pressure light came on. I had my car towed to Maple Hill Auto Group, my authorized Volkswagen dealership and was told that this would cost me between $2400-$3300 to repair. In doing further investigation, I found out that it was a known problem with my make and model. There was a class action suit against Volkswagen and they extended the warranty.I am 5595 miles over the extended warranty on a fixed income and basically screwed as I can not afford to fix this. I am not asking them to replace my tires just fix a known problem with my engine which is no falt of mine but that of the manufacturer who has declined to help me.

I have been working on my 2.0 Diesel claim now for 3 months waiting patiently and every time I call they give me no information on how long it will take. My Forms were fax over month ago and when I log into portal it says waiting on Fax. When I call they tell me absolutely nothing other than I am waiting for them to upload my forms into the system. This has been the worst experience ever and I assure you they will never get my business again. The way they are handling these claims is an absolute joke. Their customer service I rate at 0 on a scale of 1 to 10. DO NOT BUY VOLKSWAGEN!

Ive owned over 20 cars in my lifetime - most were financed. IVE NEVER HAD A WORSE EXPERIENCE THAN VW CREDIT. As a 6 time VW owner...Ive been trying to get a payoff (so I can purchase the car for my son)...and they WONT GIVE ME A PAYOFF unless I visit a dealer. What a scam! Never again!

Let me first say that I love my 2013 Beetle turbo. It is great in all the aspects except one, in my mind, MAJOR design flaw. I have addressed this issue several times at the dealership, but no help was available. It relates to the keyless start. In general I dont see the benefit of this feature. Is it really that hard to use the key to start your car? I didnt think so. Anyway, if you turn on your Beetle, say to cool it off in the summer time before driving to the beach and wait for the A/C to cool down indoors, there is a chance that you may have the key in your hand. And while the car is cooling down, you just may unknowingly hang the key on the hook in your house. You then take the beach towels and a cooler, lock your house and sit in your comfortably cooled beetle and head for the beach. You drive 80 miles and you figure out that you need to buy gas. You shut off your Beetle, pump the gas, pay for it, sit back at the wheel, press the start button. KEY NOT IN RANGE!!!!!!! This is a true story, and I know other people that this has happened to (maybe they were not 80 miles away from the key hanging on the hook at home, but you get the picture). I will never understand how they made such an oversight. And why are they not recalling the cars to fix them? If you have a Beetle with the start button, beware of this. It can be dangerous.

VW has the worst customer service on the planet. The usual hold time is about 45 minutes followed by incompetent reps that are incapable of taking notes down, following through or taking any action. Second and last VW, in fact I am so pissed off that I want to sell the car off. They should be out of business.

Kateryna of Northfield, IL on Nov. 19, 2014. In reference to a review about Tiguan VW. I had the exact same chain of events including the sudden stopping of the engine, false lights, the computer fixing by the dealership. But my Tiguan 09 @52,000k stopped completely (engine) in a very cold/snow winter morning with our then 6-month old baby in the car. The car had to be towed!! The car was still under warranty 52,000 & less than 5 yrs. yet the dealer and VW refused to fix the car. We made payment To VW the car isnt working for 18 months. So we lost around $30k and we have no car! We have a second car its a Jetta 2011. We are experiencing similar issues and we feel absolutely frustrated dealing with VW. We are wasting too much time, energy and most of all money on VW. The worst experience ever twice!!

Have a 2009 VW CC VR6, in 2011 had to replace the steering rack and now in 2014 needs another one? This is very uncommon and not normal. VW should pay for the repair. There are comments all over the Web on similar issues. How could this be the consumers fault?

Volkswagen is not doing nothing about the problem and Google has a lot of the same complaints that are telling me that it into covered anymore. I have three other vehicles as of as a 1998 Trans Am and I have no problem with the headliner. So much for buying a second Volkswagen, not happening. Headliner is sagging with only 70,000 miles and only five years.

I own a 2014 VW Golf TDI that I purchased brand new. Since Ive owned the vehicle I have had all the services done on time and at a VW dealership. The car currently has 40558 miles on it. I had an O2 sensor go bad on me roughly 100 miles ago. I am by no means an expert mechanic but I have been working on cars for a little over 20 years and I couldnt believe how quickly the sensor went out. Even the people at the dealership were completely shocked by how quickly it went out. When I call VW of America they basically told me yeah thats horrible but its your problem. I really thought VW was a better company than that and manufactured better products than that.

We purchased a brand new 2018 Tiguan and have had an horrible experience. The family almost died in a car accident because of the EPC faulty code. It happened 3 times and Volkswagen could not fix the issue. All of a sudden your car loses power and can’t go over 30mph, it shakes horribly and continues to lose power. The last time it happened (3rd time) we were merging onto a highway, the car shook and then lost power, with your foot to the floor the car will not go over 30mph. An 18wheeler truck almost slammed into the back of us, we had to swerve off the highway. Took it back to Volkswagen and they stated it was a faulty read and NOTHING Else was done! We are so shaken and have no trust in the car.I went directly to head office of Volkswagen and after 6 weeks of discussion they offered me a 10% discount off a new car! Are you kidding me??? 10% when it almost killed my family. I bought a new car so I would have no issue, but instead have had deadly issues. Looking online I see I am not alone. I guess Volkswagen does Nothing to keep their customers safe unless you die and then a class action lawsuit happens. Guess I should head up a class action lawsuit. DO NOT BUY THIS CAR. You will regret it. Stay away from a company who knows there are deadly issues yet does nothing about it!

I have had to replace my engine twice in the last 10 months. My 2012 VW CC with 89k miles has cost $11,000 in repairs in the last 10 months with nothing covered by warranty. I understand that mistakes happen in business, but the way you judge a company is how they respond to a mistake. Needless to say I can never recommend buying a VW to anyone.

I bought Tiguan model 2012 from the dealer in Abu Dhabi. I am the only driver, and exactly after the 3 years warranty expired, I started experiencing major problem with the car. For example: leaking coolant pump, boot cracked, noisy bush cracked, stuck defect, and more. I have just replaced the roof cetane (damaged with no obvious reason) and cost me almost 1000$. And last year there was oil leakage which required costly replacement. I would like to know why this is happening to a new car. Never happened to me before with other make. Please do respond to my concern.

So after dealing with the Strongs VW dealership, they are refusing to do a service that says right in the manual they are required to do. Now they are making excuses like their machine was down for a month and now their worker is gone for a month... I am now trying to call VW of America to report this and cant get a hold of anyone. It has been 2 hours... sitting on the phone and it says they are open. This is ridiculous. If this is how they treat customers over a simple issue like a radio code, I can only imagine if I encounter a bigger issue.

Handles very well. Extremely smooth ride. Corners incredibly. Quite stable. The Volkswagen Tiguan 2017 is an all new crossover. Drives and handles like a dream. Extremely comfortable for the tall. Not so gadgety. Easy to read dash and controls. Rolls out with a lot of extras.

2008 VW Touareg V8 - This is my 6th VW. Ive always thought they were well built cars, and truthfully, I think this one is a well built car for the most part. About 4 months ago (at around 55,000 miles) the Touaregs oil warning light came on. We pulled the car over and had it towed to the local independent shop that normally takes care of our maintenance. The area dealership was purchased by Lithia several years ago and weve tried them a few times and every time its been a cluster ** of poor service. Our independent shop admittedly doesnt know that much about VWs but all weve needed them to do up until this point is oil changes. They called VW of A and were encouraged to change the sensor for the oil warning light because the pumps never fail. They changed the sensor ($600) and that did nothing. At this point they suggested we try the dealer as being someone that works on these all the time. Ive never trusted Lithia and hated to go there, but arranged to have my vehicle towed over to their service department. I called and told them it was coming and they took all the information (this was on a Tuesday) and said they were swamped but had me scheduled for service on Friday and said theyd call Friday evening. They didnt. I called Friday morning and the service adviser told me he had no record of ever receiving my car, but said theyd look around. A couple hours later they call and say its sitting in the lot and tried to somehow blame it on the tow company even though I had a signed receipt from the service manager for receiving the car. They apologized for his stupidity (the tow truck drivers) and said theyd bump me to the top of the list and could have me in by Friday. Remember, Id been scheduled for the previous Friday. I hate to piss off a guy working on my car in the same way I hate to piss off someone thats cooking my food, so basically I just reminded him that Id been scheduled for last week and asked him to do what he could to get the car in. I didnt hear back for two weeks and I had called and left several messages asking them to call. When they did call, the adviser is joking around about the stupidity of the tow company again and and how that guy had really screwed me and then slips in that I need a new oil pump and theyll have to pull the engine and its going to cost $4,200.00 They have to pull the engine to change the oil pump.My past experience with them being what it was, I told him to hold on and said I was going to call around for other options. The next nearest dealer is 2 1/2 hours away and no one else locally wanted to work on it. I called VW of A to ask if I could speak with some sort of tech adviser but was told they didnt have anything like that only a case manager for complaints. I did say that I would like to speak with the case manager and she promised to have someone call within 24 hours. I got a call three days later. I mentioned my previous experiences with this dealership and lack of confidence in their honesty firstly but also their competence and wanted it on record before anything started because I knew I didnt have any reasonable options. It was noted. I called Lithia and asked if there was any way of knowing if any damage had been done to the motor and was assured they would not proceed if that were the case and said there was practically no chance anything had happened to it anyway because of the robust construction of the engine and the car has safeguards to protect itself. I reluctantly gave them the okay to proceed. A month later they called and told me the car was done but that they wanted to have one of their techs drive it home (an hour away) to just make sure everything was okay. They must have driven it around the parking lot and determined they couldnt do that because they called back a half hour later and said the check engine light had come on and they wanted to look at the codes and would call me back. This was on a Friday and they called me Monday and said they were going to have to pull the engine again. This was my service adviser again and he promised me it wouldnt cost me a penny more, and they just wanted to check everything out. I contacted VW of A again and noted what was going on. They again promised me that my case manager would follow up within 24 hours. And again it was two or three days before she called. Theyre all trained to commiserate with you and tell you how bad they feel that this is happening and assure you that this is not typical for Volkswagen service and theyre doing everything they possibly can to help resolve this issue. Uh huh... Lithia had the car for another month claiming that a gasket or seal had failed and it wasnt their fault but that they needed to change the cam chains now and there werent any in the country but they were being air freighted from Germany and again assured me it wouldnt cost a penny more than the original quote of $4200 and the car would be perfect.Back together and another check engine light. The engine comes out again. Now it needs cam adjusters and there arent any in the country. After 3 months we got the car back. The bill was $4,900 but he finally relented and stood by his original guarantee of not being a penny more than the $4,200.00 He said it should have cost us $15,000.00. I called again to speak with my case manager and again was promised shed call me within 24 hours. Someone did call me within 24 hours this time but it wasnt her. They were calling me to tell me she was out of the office and would call me when she got back in. She did, two days later. I told her again about the 3 months, the multiple engine pullings, the lack of communication from the dealership, etc etc and said I wanted an official complaint about the service and wanted them to know I had zero confidence in my repair.We drove it for a week and the check engine light came on. We took it back in to have them check it out and were told two days later that multiple codes had gone off and they had an engineer coming in the next day to help them diagnose the problems. Now, (over a week later) someone Ive never spoken with before called and said the engineer still hadnt been in (not their fault) but they suspected I needed a new engine. That call was this morning. This is Lithia Volkswagen in Des Moines Iowa.I just got off the phone with VW of A and was again assured of how much they cared about my situation and reiterated that this is not how VW does business and that they were doing everything within their power to make sure this situation is being resolved and that that resolution will be my renewed confidence in VW, blah blah, blah... and my case manager will call me within 24 hours.Ive owned six and Ive talked others into buying them. People ask me maybe monthly how I like my Volkswagen. For the last couple of years Ive still encouraged the car while saying I hadnt had good experiences with the dealership. Ive always conceded though that those could have just been bad luck and they shouldnt go by my opinions but should check into them themselves. I wont say that anymore, not about Lithia, and not about Volkswagen.

As we were traveling down the road one day, our Volkswagen TDI started to make this awful noise and started to sound like it was going to cut out on us. We were about 16 miles out of town and turned back and went home. We had to drive slow, as the car kept making this awful sound and acted like it was going to quit running.When we got home, my husband pulled it into the garage and started to look things over. He took the panel that was on the underside of the car off and found all kinds of metal shavings and oil. It looked horrible.We called Broadway and explained what happened and then had the car towed to their garage (35 miles one way). After they looked at it, it was discovered that there was a 2-piece flywheel that flew apart. What is a 2-piece flywheel doing in a diesel car? It is my understanding that because of the torque that is produced by a diesel engine, it should have been a 1-piece flywheel.As the result of the flywheel coming apart, the pieces of metal shot through and into the transmission wall and wrecked the transmission. Broadway contacted Volkswagen and explained what happened. They agreed to replace the flywheel, but would not cover any of the transmission because the car was out of warranty.We had 85,000 miles on the car and warranty was up at 60,000 miles. There were 2 other cars that were brought into this dealer for the same issue and Volkswagen wouldnt touch one of them because that car had 112,000 miles on it. The other vehicle had the extended warranty so therefore that car was fixed.This was a problem in another country (I cant remember which one it was) and Volkswagen recalled these cars.The car did get fixed with a 1-piece flywheel and $5,400. This cost did not include the cost of the flywheel, which would have been an additional $750 had Volkswagen not covered that cost.I will not own another Volkswagen vehicle (this vehicle was our second TDI). Had Volkswagen paid for at least, if not all, of the cost of the transmission replacement, it would have made them a better looking company. What they did was wrong and the consumer paid for it.

I feel we were treated unfairly by the VW Claims process. Our dealer was Moffitt Volkswagen in Bossier City, Louisiana, they were super. I dont think the 72000 (we bought the owners car with around 5400 miles on it) on our 2014 Passat TDI vehicle was in excess, after all we purchased it to drive not sit in the driveway. The 66000 plus miles we put on should have been a testament to the reliability of the vehicle. Diesel engines are made to roll not sit. I think we should have been awarded the amount $1115.56 instead of $651.00. We will NEVER EVER purchase another Volkswagen because of the shoddy way we were treated. VW Claims Service should have contacted us when submitted our claim. Instead it stayed on someones desk collecting dust when a simple email would have taken care of the missing paperwork. The communications with the Claims Service is deplorable. Customer Services obviously does not exist in your company.

In addition to feeling robbed every time we took the car in for service, we have now been waiting since early last November for our settlement from the diesel gate thing. We were initially told that Volkswagen had 20 business days to review our paperwork. That took 3 months. Then we were told once we received our final offer it would only take a couple of days to get an appointment to do the buyback thing. The earliest appointment we can get is the end of March. Meanwhile, we get penalized for the mileage we put on the car (my wife is in sales so its considerably more than the 12,500 per year limit). I have many other complaints about the car, the company, and the dealership, but they echo so many other reviews here I wont bother. Before you purchase a Volkswagen please consider how ethically bankrupt the company is and ask yourself if you really want to do business with them.

2014 TIGUAN: OMG this car turned into a nightmare - went whacky on a mountain pass - gas pedal and steering went glitchy, then ESC light went in apparently indicating ABO was bizarrely shutting down, then ABO failed. Dealing with VW a bigger nightmare. I will never get a VW again!

I purchased a lemon. (2018 GTI Autobahn). The car has been serviced 6 times in 8 months for a faulty sunroof. The issue still remains. I filed a claim with VW corporate and it was denied. I would stay away from VW. Im taking this as a loss. :( STAY AWAY from GTIs with SUNROOFS!

I had a 2009 VW Rabbit under warranty with the same exact issue. The door curled up like a piece of paper. My issue is the same as yours. VW, nor the dealership, ever bothered to inform me of the issue of ice getting trapped in the door, and causing the door to curl up like a piece of paper in the same way yours did. Because they never bothered to inform me, I assumed someone hit my door, and ended up paying to have this fixed at an independent shop, for something they should have taken care of under warranty. The dealership (Flynn Volkswagen) couldnt be bothered to install the foam fix inside the door before the car was sold new in 2011 two years later before it even left the lot, which would have prevented the problem from occurring in the first place.

I have been trying to get the Jetta TDI car bought back since Nov 2016. All I get is excuses such as what a legal document is, and not complete even though I follow instructions, and finally in February it was marked completed. Now excuses are the system is down, cant find an opening to schedule me. Never another VW which is too bad because the diesel car is good.

We purchased a new VW Tiguan late last year from Flow VW. This has been a very disappointing experience. The car was delivered dirty and has had 2 recalls that took 6 months to fix. One was interior lights and the other was a washer fluid issue. Both are now fixed but while all of this is going on we find out at 19K miles we have to replace tires due to cupping. We only found this out after they rotated the tires. It was so bad that you could feel it in the brakes and it sounded like a wheel bearing was out. I was told by a manager to call VW as this was the only way to get attention to this problem. I was also told this was probably a issues from the factory. In my call to VW they stated that they don’t make the tires and therefore can’t warranty them. Pretty sad I was pretty sure the car has a VW emblem on it and not the tire brand. I’m a big Toyota / Lexus guy so this was a big risk I took buying a VW. If youre considering buying a VW do your homework in researching I sure wished I would have.

The engine in the 2013 VW GTI we leased burned up at 25,000 miles. Nine days before this happened, the dealership where we leased it from refused to honor the service agreement and misled us as to whether or not it was due for service. As a result at the BBB arbitration between us and the manufacturer, we were held responsible for 1/2 of the cost of replacing the engine on a 2013 vehicle with only 25,000 miles on it. We have had to sue the dealership for the balance we had to pay due to the breach of the service contract. As a result, we have been paying $260/mo five months, the court date is not for another 3 months and we STILL dont have the car back. VW sucks, the warranty sucks, and the service contract sucks. The Customer Care guy (Douglas **) was nice enough though -- Im sure hes just following orders -- not his fault VW corporation cheats its customers on the warranty and the service contract (while still taking our lease payments at $260/mo).

Dont buy a Volkswagen. I made the mistake. And Im here to prevent you from doing the same thing. Heres the deal. Volkswagen is a dishonest company. Dieselgate proved that. Some of the companys former executives are now in prison. Theyre literally convicted criminals. But the issue is beyond Dieselgate. Volkswagens tend to feature some really nice German engineering with some fatal flaws that make the cost of ownership rise astronomically. Volkswagen Group of America takes no responsibility for any of this and instead only responds when it faces a class action lawsuit. I purchased a Volkswagen CC in 2010. It was an amazing, graceful vehicle for the first four years. And then became -- and remains -- like a star athlete who got injured early in his career, turning into a shell of what he once was. My Volkswagen CC is the Penny Hardaway of cars.First there was the carbon buildup issue with the intake manifold. Long story short, the intake manifold has a design flaw. It results in the buildup of carbon deposits. This is a common issue with VW and Audi direct injection engines. VW will lie to you about why it happens, blaming the type of gas you use. Cleanup costs $500-$800 to clean. Two VW dealerships lied to me about aspects of the issue, telling me two different stories. VW Group of America refused to pay for the cleaning. Ultimately, I had to get it cleaned by a non-dealer specialist. And now my turbo is failing, putting the longevity of the engine at risk. VW Group of America refuses to cover the replacement of the turbo, though the dealer technician said hes seen a lot of turbos fail.Ive had a host of other problems with this car. Leaks, replacements of shocks and struts, multiple battery failures, and frequent flat tires. Theres a class action lawsuit alleging that the suspension of the car has a design flaw, causing premature tire wear. Thats happened with me. Ive had to buy a total of 12 additional new tires for this car. Ive had to replace the battery three times. Ive had to get the intake manifold cleaned. Now I have to get the turbo replaced.I have a spreadsheet detailing my maintenance and repair costs, toiling in roughly $10,000 over eight years. There are other repairs various dealers have recommended that I did not get done or chose cheaper alternatives. Altogether, they would have totaled more than $6000 more. Every dealer comes with their own set of $2000 recommended repairs.Anyway, theres a clear pattern: these problems Ive experienced are mainly based on VW design flaws. The fuel pump issue (for which theres a recall) causes the battery to drain. The suspension design flaw (for which theres a class action lawsuit) causes the tires to wear quickly. The direct injection engine causes carbon buildup on the intake manifold. And my guess is theres some fatal flaw with the turbos. VW is a company that only responds to these issues when facing legal action. Thats why their execs are in jail. Dont make the mistake I made. Dont buy a Volkswagen. They continue to deceive after Dieselgate and should be out of business. Unethical people.

So here is the deal. My husband and I, we purchased 2013 VW Tiguan. During the first year I had to bring the car to the dealer 4 times, due to an engine problems. First time, the engine light went on (at that point the car was about 4 months old!! ), we brought it to the dealer and after they checked it, they told us that it is just a glitch in electronics...Two months later, the light comes again, we bring it to the dealer and hear the same story...yet this time they told us that they switched something off (!!!!), so that the false engine light alert wont come on again! Couple of months go by (just FYI - I commute on highways every day to and from work), and when Im in the middle of my way home, the engine light goes on again... 20 minutes later, after the light had came on, the car just stalls/the engine shuts off!! Luckily the traffic was heavy and I was going about 10-15 miles/hour...I had to come to a complete stop in the middle of the highway and restart the car. I cant even imagine what wouldve happened if I was going the full speed...We brought the car to the dealer, and were informed a day later, that there is a sensor problem, and that they will be replacing it. When we took back the car we asked the dealer multiple times whether this problem will be happening again - they assured us that it will not!Yet, a couple of days ago (the car is one year and 2 months old at this point) I start my regular commute from work to home, and...here we go, the engine light comes back on!!! And, as in the old scenario 20 minutes later (luckily I was still downtown - so the speed was about 5 miles/hour. I was giving a way for another car to go on the stop sign) the car engine just suddenly shuts off! I then decided to go to the dealer right away, and on my way to the dealer the car stalled (engine shut down) for the second time!!! LUCKILY AGAIN I was going on low speed due bad weather condition (first snow) and bad traffic!!! It just terrifies me to think about what wouldve happened if I was going 55-60 miles?? This time the dealer told us that there is a wiring problem (the wires that lead to the sensor are all messed up). I understand that they would fix this, but I am now extremely skeptical about the quality of this vehicle. I cant trust to use it anymore...I am now wondering if I should give up the idea of being a VW owner at all...Given that there was a recent recall on Tiguan models (some manufacturers mistake with the engine programming - which we supposedly took care of!! ), I was wondering if some of you have faced the same problem with the engine suddenly shutting off (Remember the GM manufacturers mistake and engines shutting off, when people died due to this?). If so, I urge everyone who experienced this to please respond, we need to take action - as it might be some manufacturer mistake, which might have terrible consequences in the future!!

I’ve never bought a brand new car and wasn’t able to get a loaner vehicle when there’s a warranty issue. I’ve never had this experience with BMW or Mercedes or any other new car that I’ve owned in my entire life. If the car breaks be prepared to not have a car, for however long it takes him to fix it. Worst warranty program ever. I will never buy another VW EVER AGAIN. I’m receiving safety recall notices in the mail but can’t get them fixed. The dealerships will only drive you 10 miles from the dealer and I live more than 10 miles away from a dealer. This is the worst experience I’ve ever had with the new car.

Ive leased Volkswagens for 20 years. I currently have three leases, two Jettas and a new Passat Limited. Since leasing the Passat, I have had nothing but problems. Two weeks after leasing it, the gas floater stopped working and the whole system had to be replaced. I got it back a week later and the car smelled so badly of gas and this odor lingered for over a month. They couldnt do anything about it either.Next, we were driving and the tire pressure light came on so we went to have it checked at the dealership and they said everything was fine. A few hours later we got a flat and had to pay for it out of pocket. Ive only had the car for a few months and its just issue after issue. I trusted the dealership. They know I have a family and their comfort is important. I didnt realize til recently that there are no air vents in the back seat! Im pay $285+ a month for a lease (plus $1500 down) and there are no air vents in the backseat. Its just appalling. After 20 years with VW, this will be my last. I put in a complaint to the dealership and VW corporate and just received a call that they will not help with a trade in. ABSURD! Their customer service has gone downhill for sure. I hate this car and cannot wait for the three years to be up.

When we signed up to be part of the VW buyback in the diesel scandal, we were told to keep making payments until our buyback and they would adjust our refund at the time of buy-back. At our appointment, we were told this was false and we would have to contact VW Credit for the rest of our refund. Then instead of giving us our paperwork, they walked us to the VW store manager and handed him our paperwork, and made us talk to him so he could try to sell us another VW, promising that if we did they would take good care of us. REALLY!! After VW had already lied to us on multiple accounts. Sadly, it didnt end there. We had more hoops to jump through to get the buy-back money credited to our account, even though they had requested all that information on the front end. However, we got the bulk in two or three days.We contacted VW Credit for the balance of our money but were told they couldnt give us the rest of our money until they received the payoff from VW. We kept calling for the status on our refund. We learned that VW sent a check (not electronic transfer) to Chase apparently through the mail who then mailed a check to VW Credit (technically two different companies). VW Credit said they had to wait TWO WEEKS to be sure the check from Chase cleared before they could mail us the rest of our refund! It was over a month after the buy-back before we got our money -- less the interest accrued while they used our money.

Volkswagen Canada has offered a goodwill gesture and I have accepted. I am satisified with the actions of Volkswagen Canada. Thanks.