I leased 2 vehicles from Volkswagen and then was forced to buy one as the first two sales agents let me get $9000 “upside down” in equity without telling me. The last car on the lot was a demo and the only one they said I could have. It has had electronic problems since day 1. Windshield wipers turn on by themselves. Bluetooth and radio audio are sporadic at best. It’s a lemon that was left on the lot as a demo and they saw a way to dump it on a Customer who had been screwed on their lease agreement.

This is the second brand new VW GTI I have purchased. The first one I bought in 2012 had its fair share of issues but everything was covered under warranty and getting the car repaired was mildly painless (could not get rental/loaner car while repairs were made). Despite my better judgment on the reliability issues concerning the first VW I purchased I went ahead and purchased the more expensive (automatic DSG) version of the GTI for 2015. I have had numerous issues with the car including mechanical failures, cosmetic failures, and water leaking into my vehicle right through both of the rear doors. I cannot be relieved of my issues and the manufacturer (Volkswagen) will do nothing to help me (The consumer). It is surprising to me especially after the whole VW Diesel thing that VW will not even try to reach out to help the existing customer base they have left here. Needless to say I will be trading my car in (doors still leak after four or five attempts to repair to no avail). I will never be buying a Volkswagen again or recommending one to anyone I know. The second dealer I had attempt to repair my doors actually damaged both of my rear doors in the process and scratched my vehicle. If youre considering buying a VW then DONT. I honestly would recommend them despite the problems I had IF the customer service wasnt so poor. I am truly disappointed with my purchase and will think about this mistake I have made for years to come. The image I have included is the water leaking into my rear door. (This cannot be corrected despite the numerous attempts from two different authorized VW dealerships) Mind you this is nearly a brand new car with less than 16000 miles.

My daughters 1999 VW Beetle was parked in her college dorm parking lot (outside, thank goodness) when a friend walked by and noticed flames shooting out of it. Car is totaled. Not covered by insurance or VW who does not care nor do they assume any responsibility for it.

On July 16th, 2015 I purchased a motor vehicle from David Maus VW South in Orlando, a Volkswagen Tiguan 2015 and unfortunately, the vehicle has been unsatisfactory, due to the fact it was supposed to be new and without problems. I have had several problems with the vehicle, as well as finding out that the vehicle purchased was not new. The vehicle has had damage and has been repaired. The Driver front door was painted and I was uninformed of this. A new vehicle should not have any prior repairs. I already spoke with the dealership and VW itself and they said the paint is not enough reason to the change the car for a new one.When purchased, the vehicles came with a problem, but with this Tiguan I have several problems. The fuel gauge displayed when I purchase the car was broke (when the tank was full that it was full). I went twice (September 15 and September 22) and I lost both days in your dealership. Two weeks ago I left the car lights on for a few hours; upon attempting to start the vehicle the battery was dead. I cannot believe that a new battery of a new car would die after being left on for such a short amount of time and that there is no automatic system that turns off the lights after several hours.I purchased a new vehicle, and I expected to not have car problems for several years. However this car has been the worst car I have ever had as if I had purchased a used car with several issues. In addition this car has minimum space in back seat and for cargo. I am really unhappy with the car especially because I feel the car was repair previous my ownership. I price for this car was really high I did not receive a product according with price.

I like my diesel Volkswagen Jetta but the biggest problem I have with it is it shakes like crazy when stopping at lights or any other time I stop especially in the summer. Volkswagen has no answer for this and doesnt seem to care. Spent lots of money trying to fix something unfixable. Also radiator fluid sometimes leaks. No reason why. Volkswagen should have done a recall. It seems lots of people have the same problem with this car. I am not happy with the Volkswagen people. Very disappointed as German engineering is usually excellent.

2011 VW Golf TDI Engine Problems - So I purchased my Golf new in 2011. It has ran strong and I have had very few issues which were all very minor. After putting 70k miles on the car I had to replace something in the front end which cost around 1000 dollars. Now at 130k miles the check engine and glow plug light came on. The cars power reduced by 50%. A few miles down the road it completely shut down. Had VW conduct a diagnostics. They told me that my high pressure fuel pump HPFP had failed and contaminated my fuel system. Also the catalytic converter and particulate filter was shot. Oh yea and need to replace the water pump and fix the timing. So, the parts list was 2 pages long and the total including labor was over 8,000 dollars. Let me remind you that this car is a 2011 model, 95% highway miles and is in good condition. I have truly enjoyed driving this car and expected many more miles out of the TDI engine. I havent had the repair completed yet. It going to cost more than the damn car is worth. I have mixed emotions about owning another Volkswagen.

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.

I dont usually do this because I believe in the good of others. But I am so disappointed with this company because of the length of time it has taken for you to report to the credit agencies that I no longer have a VW. It has been 3 plus years (March 2016) since I paid off the car in question and ever since I have tried to get a house the past few months have been hell because I have had to verify it every time someone checks my credit because your company didnt do what they were supposed to do when I turned in the car. Needless to say I will never be buying a car from you ever again.

VW builds cars that have superior handling, above average fuel economy at a decent price. Build quality is also very good although I have had issues with leaking sunroofs on 2 wagons. On balance I still feel the overall value and driving experience are worth it to me.

After four years of dealing with Volkswagen customer service I have made my mind up to never buy another! I like my 2010 Jetta TDI Sportswagen - its a nice car to drive and get decent fuel mileage. I have dealt with two different dealerships on various issues, and feel their service representatives are very poorly trained. Can you imagine one of them telling me that my spark plugs needed replacement - on a diesel, there are no spark plugs! Or a labor charge of $90.00 to replace the rear window wiper. The wiper itself cost $16.00 as a separate charge. This car has never been touched by anyone but VW dealers, and they stripped the oil pans drain plug out?? Then blamed it on me because I have the cars oil changed too frequently??The latest issue was an engine trouble light. They charged me $99.99 just to read the problem, then tell me the problem is your glow plug is bad. Diesel engine will not start without an active glow plug. I feel I am being ripped off. And when I total all the charges, I realize I would have been better off financially driving another vehicle with half the fuel economy. Today I got an answer back from corporate that they took my complaint and passed it on to the dealer -- whats wrong with this picture??? Before you invest in any Volkswagen product, consider their poor, and very expensive service work, and no help from the manufacturer. Customer Service Counts!!!

I have had by far the WORST experience with VW. I thought it was only the 1 dealership I went to but I have went to multiple and they are all the same. They will scam you out of every single penny you own. They have terrible customer service, you have to wait hours to get anything fixed. Don’t EVER lease a car with them or you will end up basically paying for the entire car and then having to give it back. They are a scam. They have recalls all the time. I will NEVER EVER EVER buy another VW again.

2015 Golf TDI Wagon. So disappointed in this car. 1300 miles and six weeks old: The phone system does not sync with my i-phone. The gas gauge malfunctions. The upgraded Fender speakers are less good than my Tiguan speakers were. Cant hear the radio when the substandard AC is on. The radio goes in and out and takes about 3 minutes to even turn on. The sun shade is getting dirty when it retracts. How do I get rid of this car? It is costing too much and I do not like it. Gas mileage is less than expected.

Handles very well. Extremely smooth ride. Corners incredibly. Quite stable. The Volkswagen Tiguan 2017 is an all new crossover. Drives and handles like a dream. Extremely comfortable for the tall. Not so gadgety. Easy to read dash and controls. Rolls out with a lot of extras.

At the end of the Hybrid Supplement, it notes that if the gas tank does not accept fuel please advise to bring it to an authorized dealership. I brought in the car the first time: Never resolved the issue. Second time the issue was never resolved again. During the second time they recommend that I have to fix the fuel door actuator and that would cause a check engine light. I replaced the fuel door actuator and that never resolved any issue. During this transition the car had a vac pump issue and the e-motor system fails. I complain that my car still doesnt accept gas and other issues had arisen, and reading their warranties it says non-warrantied parts that are damaged due to the warrantied parts will be replaced free of charge. I brought in the car for the third time. They denied any warranties that will cover the fuel door as well as the vacuum pump.I argued for quite sometime because one of the service member called me saying it would be the engine control module. They went back and forth to figure out what was the issue and most likely didnt want to express the real issue on this car because the ECM is in fact on the parts list. They fixed the fuel door actuator and it was a circuit issue. There is a very extensive list for PZEV warrantied parts which also includes a vacuum amplifier 2567. I called numerous dealerships and all the service technicians do not know anything about a vacuum amplifier, VW Care says that the dealerships are their best technical advisers and we do not know what a vacuum amplifier is. I would expect that a vacuum amplifier is a vacuum pump synonymously. 2567 service code is for the engine, the vacuum pump questioned is mounted behind the engine from what a service technician told me.Also in their warranty booklet it notes that if the dealership denies a claim, that it would send a written explanation why they would deny the claims within 30 days. If they fail to send a written response then, by law they would warrant those claims. So the supervisor Mary ** denies the claim over the phone after Volkswagen DTLA wont let me keep the car there until the claim is resolved. She never written a response letter or any explanation what a vacuum amplifier 2567 is as well as reason why the vacuum pump doesnt have anything to do with the emissions. I asked numerous technicians if the vacuum pump is related to emissions and was told numerous times that in fact it is. I wanted to escalate my claim and asked again to please re-look into my case.Bill, a regional VW Customer care agent tells me lets bring it to another dealership and look at the issues and lets get everything resolved so we can get a fresh non-biased report. I do bring it into another dealership and that dealership mistakenly calls me and asked to speak with DTLA Volkswagen. The new dealership says its just a gas cap. Also the fuel door actuator fails again.VW Care deny claims once again and of course VW Care rudely uses scare tactics and employees like Bill ** and Preston are very good at intimidating me rather than listen to the case carefully as they insist that they will now write a written response for the denial of my claim more than 60 days past the original claim for the vacuum pump and fuel door actuator. I am very curious what else will lead to these numerous PZEV issues. I would highly stay away from Volkswagen, if they lied and cheated under their diesel engines; most likely there are issues with their emissions as well.

My 2006 VW Passat died on me at 87,000 miles about a week ago. After receiving the countless letters about the parts of my car that theyd be happy to service over the years because, oops! They realized theyre faulty, my car left me stranded about a week ago. The service people stated itd be 4-5 thousand dollars to repair. According to Kelly Blue Book thats about how much the car was worth 2 weeks ago when it ran. Every time I took this car in to be serviced, the VW technicians would present me with a list of the issues with the car, ranked in order of severity. Whereas most car techs are trying to swindle the customer out of money (historically), I actually believe the VW technicians were being honest: my VW ACTUALLY was riddled with problems that were no fault of my own, simply because these cars suck! The technician informed me that one matter in need of attention was the crack somewhere in the structural frame of the front of my car that could get progressively worse OR may just continue to exist but never cause a problem. How does a car that hasnt ever been in an accident suddenly crack? I never realized the internal frame of my VW was made of eggshell...My advice? Steer clear of VWs. Even my friends CC tells him Service Now! every time he starts his car, and it has less than 10,000 miles on it. Youll know quickly youve made a mistake when you received the letter about the engine coils that are bound to malfunction or whatever other part of your recently purchased vehicle will screw you over next... On a separate note... Anyone wanna buy a project? If you like restoring dead cars, the VW dealership in Cary said theyd give me $150 for it... top that and its sold! :)

I purchased, new a 2013 beetle convertible with an extended warranty. The car has 52000 miles on it. The convertible top is wearing thin, to the point where its threads are spacing and separating. I call VW customer care and they said it’s out of warranty and they refused to even have their regional manager take a look at it to see if it could be repaired or if necessary replaced at their cost. This car is lightly used and regularly maintained at the dealership I purchased it from. They do not stand behind their car.

My 1st car was a mark 1 Golf, purchased November of 1984. In 7 years, I racked up 300,000 km and it served me very well. Since then, I have owned a Golf TDI, 2 Eurovans, Passatt TDI wagon, a V6 Touareg, a Jetta TDI wagon, 2 Beetles, a Golf R & a Tiguan in addition to an Audi A4 & Q5. Sure there was maintenance required, a few repairs and issues that required warranty claims, some that were not covered, but the value of ownership outweighed the costs.By enlarge, my VWs have been reliable, practical and most of all fun to drive and own. I appreciate the thoughtful design and top quality engineering that goes into all VW products. They are worth every penny of their asking price!

The Customer service at this location is the worst Ive ever experience at any dealership. Ive own the car I purchased from them for 7 years now and every time I take it in for servicing I have to wait hours before they complete the simplest thing, i.e. oil change, state inspection. I will never purchase another vehicle from this place or any Volkswagen dealerships based on the service Ive have received.

Purchased our 2013 Tiguan new. Babied it... Changed oil early and often, always garaged. Tires replaced with Michelin Pilot Sport because original Michelins gone @ 14k. Rear window exploded in parking lot untouched (I was behind it when it happened). Tires shot AGAIN @ 40k... Would have been $1200 more but had warranty, so ONLY $600!!! Took it in for TX inspection @ 48k... Upper control arms/bushings shot... Replaced for $1300.00. Don’t buy VW... They’re not only crooks, they are also thieves!!!

My car computer said the Convertible Top needed to be serviced. I hadnt used the top for about 6 months prior to the light coming on. I took it in to the local dealership and was told that one of the latches that hold the hard top on was not working well. They ordered the part and finally got them in 4 weeks later. They replaced the latches then called and told me that it still was not working and that there was a bent left hinge to the roof that was the problem. VW would only be able to fix this problem by replacing the entire roof for $9500. I created a case with VW USA and when they said that my car was 9000 miles out of the manufacturers warranty, but the car was still only 2.5 years old, and there was nothing they could do for me, I escalated an email to the CEO of VW USA. A department Assistant called me back, said they would send their field service manager for the region out to look at the car and get back to me. They would not give me any names of anyone that was looking at my car besides the dealership mechanics. They called back and would not help me with fixing the car. Essentially I was leasing a $20,000 car that had $10,000 of damage that I didnt cause and VW said, Oh well, cant help you. This was 4 months ago. Ive talked to several current and former VW mechanics and they all said that VW is the only shop that can fix the car. They did however share with me a tech-tip that shows a manufacturers issue with a grommet in the left side of the convertible top that can pop loose, causing the exact damage that Im experiencing with my convertible top. That was posted in April of 2013, and the dealership did not mention this or to my knowledge investigate it. I loved this car. Ive barely driven it over the last 8 months. Im so disappointed in VW for not only NOT rectifying such a strange mechanical problem, but expecting anyone to fix a car for the ridiculous amount of $10,000. The dealership was great and very helpful but I cant help but wonder if the hinge wasnt damaged by the dealership after the fact. The top still doesnt work and I have no resolution. BAD REPUTATION for VW. Every mechanic I spoke with said that VW are the toughest and most expensive cars to work on and they recommend to everyone not to be them. This is my first negative rating of anything, ever! I am so angry and truly disappointed that VW has chosen to not deal with this. Not that VW cares but I will never buy another VW and I will advise anyone I know to stay away from them as well.

I have a 2011 Volkswagen Golf TDI, which I bought new. Its one of the Diesel cars that VW was found to have lied about. About a year ago I signed up for the VW TDI settlement program and planned to turn in my TDI this fall. Now, to add insult to injury, the High Pressure Fuel Pump has failed, which I am told is catastrophic and will now cost $4500 to repair. Unless I repair the car I will not be eligible to turn the car back to VW or be able to have them retrofit it so that I may continue driving it. The car has 124,000 miles on it and the extended warranty, which I was not informed of, expired at 120000 miles, just a few months ago. I was never informed that there was an issue with VW fuel pumps. Apparently, the High Pressure Fuel Pump was the subject of a federal investigation which I never heard about. Further, Volkswagen has paid for this repair on vehicles outside the extended warranty period. A quick web search reveals thousands of these HPFP failures. Please consider looking into this, as VW has set a precedent by paying for these repairs past warranty and now they will not cover mine, leaving me with this huge burden. Thank you.

I have a 2017 Touareg and the power steering went out almost two weeks ago (30k miles). I took it to the dealer immediately and they seemed to have issues figuring out how to fix it. They told me they were working with VW corporate to resolve it. After two days of nothing happening, I reached out to corp VW myself and got assigned to Colin **. His scripted emails were fluff and he wouldnt return my calls. The local dealer is telling me they cant figure it out and corp is telling me to take it 100 miles to another dealer to have it looked at. They love you when they are trying to sell you a car but they show no interest in providing good warranty service. If I could turn back the clock, I would not buy a VW.. Too many problems, a corporate CARELESS team that is checked out.

2010 GTI needed an alignment 1 week after purchase. 3 weeks after purchase the car lurched and made screeching noise - faulty clutch and flywheel replaced at 600 miles. At the same time the door trim came loose on drivers side and needed to be replaced. Tires were cupped due to suspension issues at 10k and needed to be replaced + another alignment. At 30k, the air box failed (WTF) and needed to be completely replaced. At 48k the WHOLE AC SYSTEM FAILED and needed to be replaced. At 49K, the ignition failed. Now here we are at 51K and the PAINT IS PEELING off the roof and hood. This is a 3 year old car! I have never seen such poor workmanship. I will NEVER buy another and will sell it as soon as I can.

2014 Jetta (4000 miles) had to be towed to dealer because no clutch. Dealer has blamed abuse to clutch when found out primary driver was 17. Son only have driven manual vehicle and he is a homebody kid. Just not in his personality to abuse his new car. Also tires are not showing signs of burn outs. On this site, I found another 2014 Jetta consumer had same issue w/ less mileage. DPATRICK VW ** is unsure if VW will cover repairs ($1700) nor cover a rental. It is a NEW 2014 JETTA. IF the clutch was abused, proved not to be durable. BUT ANOTHER CONSUMER HAD SAME ISSUE WITH CLUTCH GOING OUT ON THEIR NEW 2014 JETTA. LOOK FOR UPDATE. I WILL BE POSTING THE OUTCOME OF HOW VW AND DPATRICK DEALT W/ NEW 2014 JETTA CLUTCH GOING OUT.

Volkswagen Canada has offered a goodwill gesture and I have accepted. I am satisified with the actions of Volkswagen Canada. Thanks.

I have a 2012 Volkswagen CC. In November of 2013 my car loss power and had to be towed to dealership. They replaced the fuel injector and stated all 4 spark plugs were burnt and fouled. November of 2014, my car lose power again. Went to Autozone for a read. Cylinder misfire #2 code P0302. Take back to dealership and was told it was a misfire but they state its a random misfire as to not suggest that the last year problem was not resolved. I am charged $744.88 for a Sea foam Cleaning. $20 parts 4 new spark plugs $17 (spark plugs were replaced last year) and a carbon clean. The bill listed a total of $90 in parts, $598.00 in LABOR!! Plus tax and $10 miscellaneous charge. Sea foam cleaning can be found on YouTube and all it does is you put it in your engine and run your car until the exhaust system runs clear!! 2 year old car with engine problems! Last year breakdown details were very detailed probably due to being under warranty. This year they didnt even explain the reason for needing to replace 1 year old spark plugs.

Until now I have always had good luck with the VW corrosion warranty. I recently submitted a claim that they have refused to cover. They are telling me that the damage is due to a factory installed molding and not covered by warranty. It is corroding from under the paint, causing it to bubble. They say that it should be covered under the 4 year paint warranty and not the 12 year corrosion warranty since there is no visible corrosion. I requested information, and they replied We would have to rely on the diagnosis determined by our dealerships. The dealership said they send the pictures in and do not make the decision. They will give me very little information about the denial and to the best of my knowledge the determination is being made by someone who has only seen cellphone pictures. It seems that VW has added plastic trim pieces in areas prone to rusting as an excuse to void their own warranty. I love the car, but it is very disappointing they will not stand behind their warranty. It is still one of the best warranties out there, but a warranty is only good if they are willing to stand behind it.

2012 Volkswagen Beetle. 11,000 miles and my clutch and engine cylinders need replaced already!!! This is the WORST experience I have ever had with a dealer or a vehicle. I WILL NEVER buy another VW ever again!

I bought a used VW Toureg 3 1/2 years ago after I was told that they were the most reliable & safe SUV I could get for my family. I purchased the vehicle with 40,000 miles and knew I may have some repair bills down the line, but was reassured by the salesman that it would last until 250,000 easy with regular maintenance. Since that time, I have spent over $7000 in repairs which has included both headlights (at over $200 apiece), brakes, tires, valves, crank case ventilation, windshield wipers, expensive oil changes, etc. I cannot even remember all of the repairs I have had to do, but if I had only applied that $7000 to the purchase of the vehicle I could have gotten a new Ford with a warranty. First of all, the only place that can do the repairs is a VW dealership which adds about $75 to every service. Also, I have not taken it once where it hasnt been at least a $500 bill. We have had a Ford F-150 Truck for 15 years and have not had $500 in service in total! After taking my complaint to the service department at Northtowne VW, his response was, Yes, maam. I am now stuck with a vehicle I cant afford to trade in (I still owe) and cant afford not to fix. I hope you dont make the same mistake!

I purchased a 2009 Volkswagen Tiguan from Power Jeep in Phoenix, AZ approximately 2011 with 30th miles. There has been a known issue and class action lawsuit pending since 2007 for my same issue. No prior issues with my car. Regular mainty. Less than 80k miles. Now I have a car not running. 6800 for repairs. And warranty is out. Volkswagen is not taking any responsibility.

I drive a GTI and have had the intake manifold fail three times in a row. Despite servicing the car according to plan, using official Volkswagen parts and mechanics, the customer care refuses to assist with a part that is obviously flawed. I have had to replace this intake manifold, a part that costs more than $1000, repeatedly, and have had no solution offered, and no offer to repair that vehicle. This part has failed after 20,000 miles each time. Obviously an issue with the engine and substandard parts used, still no help from customer service. I will not buy Volkswagen again and certainly not recommend them to others.

Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and has spent 1000s of dollars in repair. But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all, as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW. This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundredth 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan it would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty. This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it!!! Before an innocent family dies!!! Help!!! In the meantime I will tell my story in the social media, to people, in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can etc., etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! In other peoples Tiguan that have had the same problem it just keeps reoccurring after being fixed. VW has lost a loyal customer forever!

Our Sales Agent Pete ** and the Sales Manager Paul ** of Durham Volkswagen went above and beyond to make sure that we were happy with our purchase of the VW Atlas. Very pleasant personality and very patient, everyone we met there were all very accommodating. I highly recommend Durham VW and we are very happy with our purchase.

VW re called my 2012 caddy for an emissions update to be applied. It ruined the van, came out down on power, performance and MPG, then VW denied the fix had changed anything! 6 months on still trying to get them to sort out the issue! My van is useless since they fixed the emissions! Total disgrace customer services! Theres thousands affected like me check FB VW emissions Scandal! Dont have the update to your vehicle. It ruins the performance!

I purchased this vehicle new and after the first 30 days my 2019 Tiguan had problems - mainly electrical. I decided to wait on my next payment. I wasn’t even 30 days behind with the vehicle was repo’d. Never will own a VW again. Worst experience ever for a vehicle I only had for 90 days and they sent it straight to the auction so they can get a big balance from me!!

I have never been so dissatisfied with help from customer service. I called 3-29-17 about my stereo system. Ive had the car 7 years and this is the third time Im replacing the stereo system. I bought the extended warranty and the first time I replaced the radio it was covered only by the extended warranty. 3 years later, the radio stopped working and I was told Volkswagen customer service would not replace it. Volkswagen claims to stand by their product; I have not yet to experience that with Volkswagen. This is my second Volkswagen and will definitely be my last.

We have an EOS 2.0L VW that has under $60,000 miles on it. The car suddenly stopped running at a traffic light in Dec 2014 and has been in and out of the dealer for repairs every two months. We have spent almost $2000 on a massive failure of both fuel pumps (how do they both break?). We have replaced multiple fuel injectors. This car is barely broken in. It is a $35K car and the entire fuel injection system has failed. There were some warranties that reduced the price of repairs, but less than 60,000 miles, are you kidding? VW PR gave us a two week song and dance (** so sweet and has your back) and ** the decision maker who wont even provide his full name for some accountability. They stroked us really well telling us that they were covering every base and they understood how unjustified these types of repairs are at this early age of a car. Two weeks later... after we supposedly cooled down from spending a couple of grand on the inside of the engine repair they told us they would not take the car back. They would not offer any financial assistance. We were left with nothing. At least I can warn others. Do not believe that VW can produce a fuel injection car. Their design is faulty and their parts break easily and one problem creates others. The EOS looks great, but that is only skin deep.

TRUE EXPERIENCE - If you are making a decision on what to purchase as your next reliable car, do yourself a big favor and DO NOT PURCHASE A VOLKSWAGEN TIGUAN!!! I had been a loyal VW customer for 15 years and I owned a 2011 VW Tiguan brand new. I had heard that the Tiguan was a reliable, well-made car. I couldn’t be more wrong!!!My major repairs started with the replacing of the rear differential (few gears broke off from a sealed unit), to then replacing the turbocharger which I was told was defective. Then I had the timing-chain break while driving the vehicle, so a replacement was needed, along with a now damaged head cam. To top it all off, the entire engine seizes while on a highway and had to be replaced. The price tag to replace the damaged engine was $11,000 from the VW dealership. All of these major repairs happening at under 80K miles!!!While the sales staff at that particular dealership was very helpful in getting me into a new NON-VW car, corporate VW was the exact opposite. Their reply to me was that they didn’t have a program in place to compensate me for my troubles, despite the obvious flaws in their car models design. The fact that I had a low-mileage car with high out-of-pocket expenses was of no concern to them. So take my advice, and I have nothing to gain from this. If you do not want to pay high exorbitant repair bills, AVOID VOLKSWAGEN AND DO NOT PURCHASE THE TIGUAN!!! This car is unreliable with obvious design flaws throughout. Trust me, I experienced it.

I had a 2009 VW Rabbit under warranty with the same exact issue. The door curled up like a piece of paper. My issue is the same as yours. VW, nor the dealership, ever bothered to inform me of the issue of ice getting trapped in the door, and causing the door to curl up like a piece of paper in the same way yours did. Because they never bothered to inform me, I assumed someone hit my door, and ended up paying to have this fixed at an independent shop, for something they should have taken care of under warranty. The dealership (Flynn Volkswagen) couldnt be bothered to install the foam fix inside the door before the car was sold new in 2011 two years later before it even left the lot, which would have prevented the problem from occurring in the first place.

The car looks great on the outside, the inside as well. Very comfortable car and spacious. The drive is smooth and affordable in gas. Its not a big SUV and not too small. Enough room to fit 5 people and a large trunk. Very happy with the design of the vehicle. As for the engine, I did have a few issues. Instead of a timing belt its a chain which needs to be changed and very costly. The pieces are ok in price but had to add some extra money on top of my payments. That was the downfall of this purchase.

I purchased a 2010 CC from the Volkswagen Santa Cruz dealership in July of 2013. In August, 3 months after I purchased the vehicle, the entire transmission needed to be replaced because the vehicle wasnt shifting through gears properly. My CC would just die if I hit 40+ mph on the freeway. I had to turn the car off and on several times on the freeway to get to the dealership, totally unsafe and scary to be driving a vehicle at that speed on the freeway that can stop at any given time. VW covered the transmission issue because the car was under warranty but since then Ive had several more issues. Headlight and taillight (twice), intake valves needed to be cleaned, all 4 tires have needed to be replaced, and the latest has been a timing belt issue that has caused major engine damage at 70,000 miles. The cars warranty expired 3 months ago. VW HQ has offered to cover the cost of parts but not labor ($3,100).I am a student who works part time and has an inoperable vehicle with 70k miles on it and $9,000 left to pay on it. No idea what Im going to. This is obviously a flaw on the car maker but I am most likely going to be one that suffers from it. I highly discourage anyone from buying a Volkswagen. I cannot recommend them in good faith to anyone and I hope that I can wash my hands clean of this vehicle without too big of a loss. Edit - After going back and forth with VW Customer Care and the dealership several times, I was able to talk them down to $2400. I told them that all I could afford is $1000. They say they will do the repairs for $1595 and that is their lowest offer. The repair estimate they sent me is amazing to look at. The total cost for labor and repair was $7,856.45. How could all of these parts have broken 3 months after the warranty expired?

We bought a new car VW Touran from April 2017 and unfortunately car dealer delivered a worse car that I ever received in my life as the following issues: - Adblue tanker was leaking in 2 months delivery. - A problem was warned and technician of VW could not detect the problem. We left our car to check the problems in few days at VW repaired center - Chaussee Ninove with nearly 100 km of our own gasoline fee. The problem was found by ourselves in a foreign country - our car was flooded due to a problem of the joint while we were in the car under heavy rain in Prague. - The light was out of order. After leaving our car for reparation, we got our car back with a new joint replaced, but horrible odor was occurred due to humidity. We came back to request a solution for odor treatment and repair the light as well. No accessory was available. It needs to be ordered and we will be contacted once accessory arrived shortly. One month later, we passed by to check if the light can be fixed and was told the accessory was not arrived because they forgot to order.- We face a new problem today with the battery. I had to call VW assistance to restart the engine with a ref under number **. The technician passed by to fix the problem and advised to replace a new battery as it happened twice recently. We feel disappointed to sell our ancient Audi to them and bought a new car with full options from VW. Honestly saying, service after sale was not good. Agent was not happy to request to fix the problems and unfriendly attitude at Robert Carrosserie - Chaussee Ninove 1070, Anderlecht. It could be the last time and ever to buy such a bad quality.

I have owned many VWs in my life and unfortunately, this will be my last. I have had nothing but problems with my 99 Passat 1.8T. It recently started to suffer the dreaded sludge issue. VW does not care. The car is old. Time to buy a new one, says the dealer. They give out the wrong information for maintenance with the vehicle and now its too bad for me the car is old apparently. The owners manual says to use conventional or synthetic. Conventional oil sludges these motors and now Im sol. So, I would highly suggest that no one buys a VW. Unfortunately, I just got a 2011 TDi. Now Ill have to find somewhere to trade it in before I need to service it somewhere and they tell me to buy a new one.

My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying Im out of luck. Ive owned 2 Volkswagens and if they dont make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.

I filled out claim. Was told 10 business days I would receive documentation notarized then I would be scheduled an appointment to bring my car into dealership for buyback program. Status of claim says received reviewed and processed. Called CS - getting runaround. They dont have any answers. Kid on phone, supervisors talking in background tell them non truth about results. Someone needs to look into this situation asap. This is fraudulent because the court settlement is over. Should be able to bring car in for buyback.

I have had 6 VWs since 1968, and they do not work well. Yes I am a chump. I get drawn in by VWs nice fit and handling. But, believe me they make a very unreliable car. But the worst part is the arrogance that imbues every VW. Of course the TDI cheating scandal just underscores decades of this arrogance. When the Passat I had got bad coils a few years back they would not admit it. They would only replace them one at time as they failed. When a brand new Jetta gas model had the oil seal break all over my garage after 4k miles it was just business as usual. I have had every sort of fan failure, electric issue under the sun. Both my Passat and daughters Jetta heater blowers sound like birds chirping when you take left turn. Bring it under warranty and VW says no problem found. How about blinker signals that do not work when it get below 25 degrees F? Friends, any car can have problems but with VW they just dont care and that attitude just cost them billions of dollars, so far, and millions of USA customers. The brand is permanently sullied. I bet they dont care since they can make up their lost sales in China, they think.

Last night, my husband and I went to Ford to trade in our leased VW CC for a new car. The lease was supposed to be up in May. I was quoted a payoff amount of $15,500 by VW. The deal with Ford was made late at night when VW Credit was already closed. Ford agreed to pay off the lease, and we made the deal with the new car. The purchase with Ford was very easy and smooth.Ford called VW this morning to confirm the payoff amount, and VW added an additional $2000! Apparently, the 6 payments that were supposed to be due until the end of the lease, which was supposed to be in May, were not included in the payoff amount. How can that make sense? Payoff means final amount to completely pay off a car. So we had to pay an additional $2000 because VW Credit gave us the wrong payoff amount. Then they changed their story and said its a termination fee. $2000 termination fee? Are they serious? Never again will we ever return to VW for any future cars. They just lost 2 loyal clients due to their cheapness and carelessness!

I had a really bad experience with my Tiguan bought few months ago from a first-hand. My car is 5 years old and only 50000 km. The car was working fine until it completely stopped in the middle of a busy street. Had to tow it via my insurance and I decided to bring it in the VW garage where the car has always been serviced (having all the previous bills). I informed the garage that my car was getting towed and if they could organize a replacement car. The answer was NO straight away. When I looked at all the car bills a replacement car had always been organized but not for me. I then asked them when will they be able to take care of the car and tell me what is the problem. The reply was, “We are extremely busy. We will have a look probably next week.” After checking their online appointment availability it was clearly showing full availability all over the week but they finally started to look at my car one week later! The diagnostic price being $220 which is just absurd when you know that I will have it fix there. Finally the fuel pump was faulty and had to be replaced for $1500 which I succeed to reduce to $1400. I contacted my previous VW dealership overseas that confirm the fact that this part shouldn’t be faulty at 50000 km and VW should cover the cost. I then decided to open a case with VW Australia. I finally took back my car after 10 days and paid the full price thinking that VW will contact me and listen to me. After explaining to the dealership that I opened a case with VW he became extremely upset and unhappy about my decision. I told him that I didn’t blame him but the car and asked him, “If you were me, would you expect this?“ The answer was, “Then if it was me I would just pay and move on!” I clearly understand then that this dealership doesn’t understand the meaning of customer service or empathy. Then I received the answer from my case which was “From time to time Volkswagen Australia will support our dealers in relation to servicing and repairs. This support is not discussed outside of our dealer network. Should the repairs to your vehicle be deemed as a manufacturing failure, the dealership will liaise with us directly on your behalf. Our support is not initiated at customers request. Please speak with the dealership regarding the diagnosis of your vehicle. They will contact us directly if needed. We will now close your inquiry.” At the beginning I was only upset by having this kind of issue with a low km car but after the experience at this dealership the full experience is a disaster. I am convinced that there is a big lack of consideration from VW Australia and especially from this dealership.

I bought my 2010 VW CC sport a few months ago. I was pretty happy with it at first. I rolled 60K and took it down to Hallmark (Henderson TN) dealership. I asked for the 60k service that my manual stated it needed which includes the following: oil change, spark plugs and coils change, tire rotation, brake inspection. I paid 300 for all this to be completed. After leaving the dealership my car starts misfiring after only 20 min. I drive it home and called the dealership only to be told CARBON build up in the motor needed to be cleaned. (There is no carbon build up.) I asked for more details and they hung up. So I decided to look into my car and see what they actually did. Lo and behold the spark plugs were still in the car from 2014. They charged me $90 for the tune up that they did not even do. I looked at the coils and it was the same thing. Except the coils were the original 2010 ones. Now my car wont even stay running because of something that they did during their SERVICE. They want to charge me another 1300 for them to re-diagnose the issue and clean the non existent carbon. (The carbon was previously cleaned before taking it to them.) MY advice, do the basic maintenance yourself and dont ever visit this dealership. If I could afford to swap this VW off it would be gone like yesterday.

I leased a new Jetta on November 25th, 2014, from strong VW in Salt Lake City Utah, but the very next day realized I would not be able to financially afford it. I made a big mistake. SO I went back to take the car back the next day on the 26th (I know there would be some fees to pay). The gm basically told me that leasing from them is buying the car, and there is nothing he can do and I have to learn the hard way and take the car. He also stated that the money has already been issued out and they were already paid. Also that taking the car back would be like me working for a day and then telling me that I would not be paid. He kept stating that it wasnt like Walmart, and when I asked him about the early termination statement in the lease he asked for it, and said that he doesnt have one because everything is on the computer and so they dont have a copy of it. BS! Everyone I have shown the contract said that I should be able to return it. The GMs tone of voice was very degrading, I felt very bullied. Also my sister-in-law was there with me and can testify to this. Please help!

The coil went out so I purchased another coil. However, it went dead after two months.

2004 Touareg V8 - At 48,000 engine blew. VW of Springfield said we had not changed oil frequently enough. (We changed it more often than required/necessary but I could not find one receipt!) VW America and Germany were a joke as others here will attest. VW sales are in the bag still in 2015... A big reason is THEY DO NOT CARE!!!

Volkswagen Taiguan 2016 with push button start will drain the battery to zero by itself. I turned off the car by pushing the button and left the car parked in the daylight. At night the car automatically turned on the headlights and drained the battery. I was stranded the next morning and had to call roadside assist. This is the most stupid thing on the car. With only 175 miles I had to call assistance because the car turned on its own lights while parked. The tow truck driver said I was the fifth Taiguan he had jump started because of this problem. VW needs to correct this. If the driver touches the kill button twice, or bumps it while getting out of the car the ignition will go on after the engine is shut off and will eventually turn the lights on leaving you stranded. Never use Auto Lights on this car.

In addition to feeling robbed every time we took the car in for service, we have now been waiting since early last November for our settlement from the diesel gate thing. We were initially told that Volkswagen had 20 business days to review our paperwork. That took 3 months. Then we were told once we received our final offer it would only take a couple of days to get an appointment to do the buyback thing. The earliest appointment we can get is the end of March. Meanwhile, we get penalized for the mileage we put on the car (my wife is in sales so its considerably more than the 12,500 per year limit). I have many other complaints about the car, the company, and the dealership, but they echo so many other reviews here I wont bother. Before you purchase a Volkswagen please consider how ethically bankrupt the company is and ask yourself if you really want to do business with them.

I bought a 2012 Volkswagen CC 60k miles on it. Not long after I had to change a few sensors, which was ok. When it hit 100k my head gasket broke. $3.6k to fix, a few months after one of the cylinders broke and the engine needed to be replaced. Save your time and money because, VW doesnt care about their customers.

2008 VW Touareg V8 - This is my 6th VW. Ive always thought they were well built cars, and truthfully, I think this one is a well built car for the most part. About 4 months ago (at around 55,000 miles) the Touaregs oil warning light came on. We pulled the car over and had it towed to the local independent shop that normally takes care of our maintenance. The area dealership was purchased by Lithia several years ago and weve tried them a few times and every time its been a cluster ** of poor service. Our independent shop admittedly doesnt know that much about VWs but all weve needed them to do up until this point is oil changes. They called VW of A and were encouraged to change the sensor for the oil warning light because the pumps never fail. They changed the sensor ($600) and that did nothing. At this point they suggested we try the dealer as being someone that works on these all the time. Ive never trusted Lithia and hated to go there, but arranged to have my vehicle towed over to their service department. I called and told them it was coming and they took all the information (this was on a Tuesday) and said they were swamped but had me scheduled for service on Friday and said theyd call Friday evening. They didnt. I called Friday morning and the service adviser told me he had no record of ever receiving my car, but said theyd look around. A couple hours later they call and say its sitting in the lot and tried to somehow blame it on the tow company even though I had a signed receipt from the service manager for receiving the car. They apologized for his stupidity (the tow truck drivers) and said theyd bump me to the top of the list and could have me in by Friday. Remember, Id been scheduled for the previous Friday. I hate to piss off a guy working on my car in the same way I hate to piss off someone thats cooking my food, so basically I just reminded him that Id been scheduled for last week and asked him to do what he could to get the car in. I didnt hear back for two weeks and I had called and left several messages asking them to call. When they did call, the adviser is joking around about the stupidity of the tow company again and and how that guy had really screwed me and then slips in that I need a new oil pump and theyll have to pull the engine and its going to cost $4,200.00 They have to pull the engine to change the oil pump.My past experience with them being what it was, I told him to hold on and said I was going to call around for other options. The next nearest dealer is 2 1/2 hours away and no one else locally wanted to work on it. I called VW of A to ask if I could speak with some sort of tech adviser but was told they didnt have anything like that only a case manager for complaints. I did say that I would like to speak with the case manager and she promised to have someone call within 24 hours. I got a call three days later. I mentioned my previous experiences with this dealership and lack of confidence in their honesty firstly but also their competence and wanted it on record before anything started because I knew I didnt have any reasonable options. It was noted. I called Lithia and asked if there was any way of knowing if any damage had been done to the motor and was assured they would not proceed if that were the case and said there was practically no chance anything had happened to it anyway because of the robust construction of the engine and the car has safeguards to protect itself. I reluctantly gave them the okay to proceed. A month later they called and told me the car was done but that they wanted to have one of their techs drive it home (an hour away) to just make sure everything was okay. They must have driven it around the parking lot and determined they couldnt do that because they called back a half hour later and said the check engine light had come on and they wanted to look at the codes and would call me back. This was on a Friday and they called me Monday and said they were going to have to pull the engine again. This was my service adviser again and he promised me it wouldnt cost me a penny more, and they just wanted to check everything out. I contacted VW of A again and noted what was going on. They again promised me that my case manager would follow up within 24 hours. And again it was two or three days before she called. Theyre all trained to commiserate with you and tell you how bad they feel that this is happening and assure you that this is not typical for Volkswagen service and theyre doing everything they possibly can to help resolve this issue. Uh huh... Lithia had the car for another month claiming that a gasket or seal had failed and it wasnt their fault but that they needed to change the cam chains now and there werent any in the country but they were being air freighted from Germany and again assured me it wouldnt cost a penny more than the original quote of $4200 and the car would be perfect.Back together and another check engine light. The engine comes out again. Now it needs cam adjusters and there arent any in the country. After 3 months we got the car back. The bill was $4,900 but he finally relented and stood by his original guarantee of not being a penny more than the $4,200.00 He said it should have cost us $15,000.00. I called again to speak with my case manager and again was promised shed call me within 24 hours. Someone did call me within 24 hours this time but it wasnt her. They were calling me to tell me she was out of the office and would call me when she got back in. She did, two days later. I told her again about the 3 months, the multiple engine pullings, the lack of communication from the dealership, etc etc and said I wanted an official complaint about the service and wanted them to know I had zero confidence in my repair.We drove it for a week and the check engine light came on. We took it back in to have them check it out and were told two days later that multiple codes had gone off and they had an engineer coming in the next day to help them diagnose the problems. Now, (over a week later) someone Ive never spoken with before called and said the engineer still hadnt been in (not their fault) but they suspected I needed a new engine. That call was this morning. This is Lithia Volkswagen in Des Moines Iowa.I just got off the phone with VW of A and was again assured of how much they cared about my situation and reiterated that this is not how VW does business and that they were doing everything within their power to make sure this situation is being resolved and that that resolution will be my renewed confidence in VW, blah blah, blah... and my case manager will call me within 24 hours.Ive owned six and Ive talked others into buying them. People ask me maybe monthly how I like my Volkswagen. For the last couple of years Ive still encouraged the car while saying I hadnt had good experiences with the dealership. Ive always conceded though that those could have just been bad luck and they shouldnt go by my opinions but should check into them themselves. I wont say that anymore, not about Lithia, and not about Volkswagen.

We purchased a 2012 VW CC in May of 2012. The car was used and had approx. 18,000 miles at time of purchase, currently the car has 72,000. We had routine oil changes done (more than required by VW) and service to our vehicle. In 2014 at 51,000 miles our 2012 VW CC needed a new engine. We took it to a VW dealer and had the engine replaced. At the time of engine replacement, it was RECOMMENDED not included in our engine replacement that a transmission oil change may be needed. This information was not pressing in its delivery as other additional services were provided and included at time of engine replacement this was not. At the time of engine replacement the mileage was 12,000 miles over the recommended oil transmission change which was at 40,000 miles. Our car is currently at a VW dealer who is stating negligence on our part after ONE missed oil transmission change. We were quoted $5,500 to replace transmission on a car that will be three years old to us May 27, 2015. What options exist? Smells like a lemon.

I bought a 2008 Volkswagen GTI less than 30 days ago. I noticed on the 2nd day the A/C and the 3rd gear was grinding. I notified the dealership. They said to bring the car in. On the 11th day of owning the vehicle, the car broke down. I notified the dealership that the car was not able to move and that it will need to be towed. They told me they would not pay for the tow and that if it had anything to do for the clutch, they wouldnt pay for that also. So I called my Roadside Assistance and towed the car to the nearest repair shop. They said there that the problem is in the transmission. The dealership still refuses to pay for the tow to their shop. I was also told by the service clerk that she spoke to the owner and he said that they would tow if it had to do with transmission or engine. But they have not done so. I have called and talked to the bank, and they have contacted the dealer. But still, nothing has happened. I call everyday, trying to talk to the owner or manager. And no phone calls have been returned. Theyre not honoring the warranty.

I lightly rear-ended a vehicle with no damage during a freezing, foggy, weather cycle. The engine of my beloved 1998 VW Beetle began to smoke and then caught on fire with large flames. The fire department arrived and put the fire out before anyone was harmed, but my Beetle was totally destroyed. I have heard of other Beetle fires and am concerned for others.

My 2014 suv cost me $7,251.00 during the warranty period. My 2014 VW Tiguan will be 5 yrs old on 6/22/19 w/ 74,000 miles. The engines in this suv is not reliable & the rear panels are plastic. The suv is made in Mexico. No new vehicle should cost more than its blue book value of $12,000.00 w/n a 4 yr period. The Napleton Orlando location wants me to spend another $3K to fix their mistake. The dealerships in Orlando (4) rip off their customers using repair & maintenance bills.

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

We leased a VW Tiguan in 2018. The lease is coming to an end this October. We called the company early August and indicated that we want to buy off our car. We compiled all the necessary documents and issued a cashier check for the pay off account and send all documents in mid August 2021. We were told we should receive the title in 3 to 4 weeks. We heard nothing so we called on September 8 to follow up they said it is ready they will rush mail it to us to receive by the end of the week.Nothing happened again so we called back September 17 only to be told they are missing Odometer Disclosure which we did submit with the packet in mid August. We sent the Disclosure by secure message after the fax number the customer service person gave me on the phone failed. They said, All clear. You should receive the title end of the week. The week ended we are now the 26 September and 6 weeks after full payment and we have no title. We cannot sell the car, we cannot refinance it and we are at loss for what to do to get our title from this company. I am now considering going to court for injunction. VW is simply a dishonest company and I will never drive any car by this company again.

They lied to me about putting my extra money that I sent in to go to the principal. I had to call them several times and was told every month I pay I have to call them and tell them to put the overpayment to the principal. I have never been late on my payment and I feel like they are charging me more than what Im to repay. I hope and pray that the company has hardships because Im sure Im not the only person they are doing this to.

The engine in the 2013 VW GTI we leased burned up at 25,000 miles. Nine days before this happened, the dealership where we leased it from refused to honor the service agreement and misled us as to whether or not it was due for service. As a result at the BBB arbitration between us and the manufacturer, we were held responsible for 1/2 of the cost of replacing the engine on a 2013 vehicle with only 25,000 miles on it. We have had to sue the dealership for the balance we had to pay due to the breach of the service contract. As a result, we have been paying $260/mo five months, the court date is not for another 3 months and we STILL dont have the car back. VW sucks, the warranty sucks, and the service contract sucks. The Customer Care guy (Douglas **) was nice enough though -- Im sure hes just following orders -- not his fault VW corporation cheats its customers on the warranty and the service contract (while still taking our lease payments at $260/mo).

The car is poorly-built and manufactured to not meet the dollar standard they place on the vehicle.

I took my VW Polo Vivo sedan 2016 model in for a 90000ks service the 1st week in July. I told the technician that there is a cluck cluck noise coming from the drivers side. Can he please check it. When I got the car back he said the battery needed to be replaced and but I could still drive the car. A week later the car wouldnt start, so took it back to the dealer that did the service and had them replace the battery. I still told him there is this cluck cluck noise. They replaced the battery and he said that he heard the noise but I can still drive the car. They picked up that an irregularity on an injector but I can still drive the car. Only when the EPC light comes on then I must bring the car in. The same day I replaced the battery while on my way home the car wouldnt go faster than 40ks and this cluck cluck noise got louder and louder, eventually the car wouldnt go anymore and I had to get towed home. The next day I called a VW near my house and they said that they cant help me. They fully booked. They can only help me the Friday the 12Th. So I had the car towed in, the security guard at the gate closed the gate in the tow truck and let us drive around aimlessly trying to find the service department. Booked my car in and they took me home. I called in at 3pm that day to ask if they had found something and the guy said to me there is a waiting period of 24 to 48 hours for the technician to look at my car. So I called on every time to this dealer to find out what was wrong with my car. By Tuesday the 16th they still didnt know what was wrong with my car. Wednesday the 17th they said to me the spark plug melted, they couldnt explain how that happened. So they needed me to pay a R6500 stripping fee so they could strip the engine. Thursday they came back and said that the gasket between cylinder 1 and 2 is burnt, they would get back to me with a quote. Thursday even they came back to me with a quote of R45000 that the engine needs to be overhauled. Im still asking how can a car go in for service and a week later the car isnt working and now the engine needs to be overhauled. I logged a complaint with VW SA and they also of no help. Both dealerships are not willing to help me. So now its almost 3 weeks and I dont have a car, and no one is willing to help me. This whole experience has left a sour taste in my mouth and I will never buy another VW in my life. I will also tell people not to buy VWs and what service they in for.

VW New Beetle are expensive cars to maintain, difficult to work on and have unreliable transmissions and weak front lower control arm bushings. I have replaced two transmissions in 110K miles, 11 headlight bulbs, 9 trunk pistons and two sets of lower control arm bushings with ball joints plus two vacuum pumps that leak oil.

Why VW Corp is surprised to see US sales going down? It is the bad quality that eroded the trust and market share. I have bought a VW CC 2014 R line in September 2013 and it had issues after issues from Wastegate rattle, clock springs, sway bar etc. Even after taking it 5 times and 4 clock springs later, the car makes loud rattling noise on regular Highways in Texas. I just cant imagine a 35K USD car could make such rattling noise from the steering column area.The VW Tech came out with an excuse normal characteristics where as cheaper Jetta & Passat do not make that sound on the same road surfaces. How could you fix quality control issue when this pervasive nature exists from the front line VW technicians? How could they flag issues to rectify parts design flaws if they play this game? VW CEO can dream on to be one but he cant rattle his way up to number 1!

I bought a brand new 2019 Beetle and noticed it had a bunch of things wrong right off the bat. One of the speaker lights didnt work, the manual seat sinks after a few hours, and the A/C button doesnt work properly. I am 3.5 hours away from a Volkswagen dealership so it takes me 7 hours round trip to service it. I have to do 2 seven hour trips per service because they never fix it in one day. So far I have had to make that round trip 4 times and they still have not fixed the issues other than the speaker light. I dont have time or patience anymore to take many days off for nothing. The product is poorly put together and the service is HORRIBLE, at least at South Motors in Miami, FL.

I have a Volkswagon Passat for official/domestic use since 2016. No doubt it drives great with all the inbuilt features of safety as well as ergonomics. It has got a powerful engine with smooth drive. To sum up I must say that the company has put in all its efforts to make it a success but unfortunately the only thing which is pulling it down is the customer support at its service center. It has such an overwhelming effect that all the good features of this car get multiplied by zero rather I would say it takes it in the negative side of the scale. I had been getting its maintenance services from the VW for the last so many years until this month when I finally decided to quit and I will even restrain myself to small pit shop.I happened to be at VW service center at Templehoff for scheduled inspection of my car in August 2020 but was highly disappointed with the attitude of service center staff who not only charged me heavily but also failed to standby their commitment of completing the job on time again and again. These people dont have any sense of customer care and dont bother even if some customer getting bogged down because of their failings. To my utter surprise no appropriate action was taken despite this matter was brought in the notice of management which brings me to the conclusion that this entire company is unknown to the word Customer Care rather they Dont Care. Anyways I formally said goodbye to this place and will never recommend any friend for even visiting this place for petty tasks.

VW has a horrible service and warranty program. It is one of the main reasons that this is the last VW I will own. A local dealer owns the three local dealers so it could be them but since we have no other options it is really neither here nor there. Initially you could get results when calling VW corporate but even that has gone downhill. Besides should you really have to do that for the dealer to do the right thing? Ive bought Volkswagens for 20 years but it is over.

2018 VW Tiguan SEL Premium. What’s not to love? Well if you have 2 days to listen I would tell you. Today the EPC warning light came on and what followed is too much to add here but many VW owners have the same problem. I guess here comes another recall. Never VW again!!!!

I bought my used 2009 Tiguan with 30,000 miles on it. At 46,000 miles the engine light came on. At the same time, my gas cap, stopped clicking when I tightened it. The local VW dealer says it is a water pump problem which they quoted as an $1100 repair. I replaced the gas cap, the engine light comes on and goes off for weeks at a time. Do I believe the dealership mechanics or go elsewhere?

I was in the market to buy, cash, a 2016 beetle SEL but after reading the hundreds of reviews against a few good reviews I have decided not to purchase. With each review read, it was like reliving the days when I too owned a 1972 beetle. The same problems then are the same problems now - the window, door paneling, door handle falling off. When I read the factory warranty was 3 years 36 months that was a BIG turn off. Who does that anymore? Its a HOAX! RUN! I am 64, a widow and ready to have some fun. That fun will not be with VOLKSWAGEN! Thanks to all beetle owner reviews.

Took my 2016 Golf R (with only 56,000 kms on it) in for servicing as it simply shut down. VW Service Tech told me it needed a new engine control module (ECM), turbocharger and thermostat housing - something they rarely see. Its one owner car, serviced exclusively at VW dealer, low kms, and babied. Final bill was $7,000 on a car that cost $46,000 new. I asked VW Canada to look into it and share (50/50) the cost of the repairs. While it was out of warranty, they offered me $1,500 credit on future VW sales and service - which is of little use to me as I sold the car to the VW dealer, and dont plan to ever buy a VW again. Guess theyre simply not interested in my future business (VW, Audi, Porsche) or my word of mouth. Unfortunate as Ive purchased 10+ Audis in the past and this was my first foray into VWs performance cars. Wiser for the experience and disappointed.

I called for an itemization report because although I was making payments well above what I owed, it was not reflected in my account. It took three calls to get an itemization report. When I finally got the report, which reflected that my loan had already been paid, but an account balance was being shown as owed. I asked to speak to someone else, which was a manager with an IQ well below 30 and who was obviously really poorly educated. She kept asking me where I was getting my numbers, and I kept telling her from the information you just sent me. She kept telling me that her information was accurate and I owed about a grand, when really they owed me. I told her to add what she gave me, and she told me she did not have time to add 33 payments. I asked to speak to someone else who was going to be proactive and helpful. She told me there was no one else. I have to file a complaint with the BBB and call in a favor from a lawyer to get this issue resolved. These people are thieves and are genuinely cavalier to the fact that they do not know basic math.

For a second time now the push open door to the gas tank would not open. I was 40 miles from home and there was ZERO way to fill up my car with gas. I was on fumes, there was no-one or a service company around to help me. There is a manufacturing problem with the gas push open door and after a while there is a part that goes bad according to the Volkswagen reps and it seals shut. There are no indicator lights or warnings that this is going to happen. So, you get STRANDED with zero warning!! I was able to force pull the door open but the door did break and the silver rectangle cosmetic piece covering the door fell off and the black door cannot close or it will not open again--Both pieces now need repair. It is a malfunction in the companies car design and should be considered for recall. I called to try to resolve the matter today with the 1-800 Volkswagen Customer Care line and the lady on the phone was ZERO help and would NOT let me speak to the Volkswagen supervisor and said she spoke to him/her for me and they stand firm on their decision. I was extremely disappointed. THIS is TERRIBLE customer service and this is a SAFETY issue -- not being able to put gas in your car is not too much to ask when you buy a car. They said they will NOT cover the repair on my car because it is old, 2014 with 79,000 miles on it that I have taken GREAT care of and is in good condition. There is always the ROAD TO YES and I believe Volkswagen should take better care of their customers and help FIX the NOW problem. The Volkswagen dealership service people reported to me that they have seen this problem MULTIPLE times but there is no recall for it. To say I am disappointed is an understatement and I do not think I will be back as a purchasing customer--again EVER.

I bought a 2010 VW Jetta TDI Sportwagen because rumor has it that the VW diesel vehicles are solid cars that get good MPG. My car gets decent MPG but the inferior quality of the car more than cancels out any savings I may have had on fuel. Oct 2012 - The fuel pump imploded. $6,600 worth of damage. Aug 2013 - EGR valve = bad. Had to be replaced. $709.53 out of pocket. Sept 2013 - Diesel particulate filter = bad. Had to be replaced. EGR valve had to be replaced AGAIN. $1,714.80 out of pocket. Apr 2014 - Car in limp mode. Turbo = bad. $1,689.94 out of pocket. July 2014 - Diesel particulate filter bad AGAIN. EGR valve bad for a 3rd time in 12 months. Estimate $2,200 out of pocket. August 2014 - Air Condition stopped working. Estimate $1,700 out of pocket.

I just returned the vehicle last week and I received a bill for $567 for wear and tear. I just called them and tried to find a better way to pay because thats too much for me to pay but the person I talked to was super rude with me and did nothing about that. I recommend never deal with VW. They have shifty customer service. Im really pissed off cause all VW dealers working hard to get new customers after big lawsuit they had but the people working in VW credit financial are so rude and unorganized and losing customers easy for their behavior.

I brought in my Mother-in-laws 2004 VW Touareg into the Kitchener dealership (Crosby VW) due to major rust concerns. VWs preferred auto body shop Mitek then saw it and drafted a quote which eventually VW Canada denied saying it was surface rust even though it clearly started beneath and was solidly through. I disagreed and while I was largely ignored by VW Canada my persistence eventually ended up getting me a written response but no real explanation, process or coverage and I had to take care of the $6000 repair myself. I drive a 2012 VW Golf R and I am a long term VW fan who feels very slighted. I am experienced with most forms of legal action largely due to my employment and I seriously considered legal action as I could easily take this to small claims court, but in the end I didnt feel it was worth the bother or the issues VW Canada would create. Anyway the same VW Touareg now has rust coming from beneath again on the right rear door in the same place as it occurred in the left rear door. Im guessing VW Canada will pull the same nonsense and fail to honor the warranty. I have filed a BBB complaint to which VW Canada has denied all liability. I responded with this.I do not accept the premise of this response on the grounds that: a) VW Canada cannot upon my many requests provide any supporting documentation or scientific evidence as to how this is as they call it corrosion perforation resulting from outside influences, failure to promptly repair paint damage, damaged undercoating, or surface corrosion; b) A third body panel (passenger rear door) is currently showing signs of rust from beneath the surface, but it takes many months to even get a check up to see if it is covered due to a backlog at VW. I believe that this is a deliberate attempt to present the damage as failure to promptly repair and circumnavigate VW Canada’s responsibility to honor their warranty.c) VW Canada’s response to the BBB complaint does not make effort to address the rear driver’s side door that was replaced due to rust from beneath and provided no explanation as to how it rusted nor any coverage; d) The license plate was not in contact with the tailgate until the day before inspection when I removed the plate and cover to better see the damage. I did not put the cover back on to take in into the dealership because it broke upon removal. VW Canada has made no effort to provide any evidence that this was a long-term situation. In summary I believe based on online posting investigations, that VW Canada is following a mandate issued by management to cut costs by lowering the amount of rust corrosion claims paid out.

Hi, I bought my Polo GT from Bhopal on August 10, 2017. I was very happy with the car until I met an accident and gave it for repairs at the Bhopal service centre. I have owned Hondas and Suzukis, but I swear to God I’ve never had such a bad experience with service ever before. I left my car for repairs at the service centre and it took more than 35 days for them to just fix a door, which by the way wasn’t even fixed properly. When you close it, there is still a gap between the door and the body of the car. Every time they promised me to deliver my car on a certain date and every time they went back on it. They kept me waiting. There was also some issue with my insurance that Mr ** never clearly told me about.Now, when I sent my car for repairs again about 6 days ago, they told me that they would fix everything and give it back in 4 days, but they took 2 more days. I thought it was ok and 2 days was not such a big deal. But, when I got my car back last night, the number plate was broken and there is some issue with the coolant. Not a single repair was done instead, the car came back in a worse condition. When we went to give the car for repairs, one of their drivers even took a test drive and admitted that there was an alignment issue, but nothing was done to fix it. The problem still persists.I really don’t know what to do at this point and this has taken a lot of my time. I’m writing to you after going through a lot of trouble. Please help me out as soon as you can. I’d like to lodge a complaint against Mr ** and Mr Rk ** who have been of no help. They both have consistently been lying to me. Last night as soon as I got my car back with a broken number plate, I called ** to inquire but his phone was switched off and he hasn’t been answering my calls today. Extremely disappointed and hopeful for some help from your side!

I purchased my brand new VW TDI in May of 2015. The TDI scandal was announced only a few months after my purchase. The following Nov I received a letter about the Goodwill package Volkswagen was offering as long as you register your vehicle... Information they clearly had!!! I immediately went to the site to register my VIN. Their site continued to freeze after the input of the VIN #. I continued to try several times a month with no luck. In Jan 2016 I emailed VW with my concerns AND my vehicle information. It took over a month for them to get back to me and inform me that there was a high volume on their site and to keep trying or try another browser. REALLY? I kept trying every month several times different computers, iPads and phones... no luck. I finally got through on June 30, 2016. The response I got was Congratulations! Your vehicle qualifies for the Goodwill Package. Unfortunately, this registration is closed. I called VW customer care, and after being on hold for over 30 minutes, the agent informed me that there was nothing he or VW could do because I had ample time to register my vehicle. I was told I should have called their customer care department at an earlier date (they are only open from 9am to 5pm Monday-Friday) and they could have walked me through registering my vehicle. I work during those hours and dont have time to sit on hold for 30 minutes!! I know how to use a computer!! They are still offering the package, just not on MY vehicle!!!I was not allowed to speak to a supervisor and was told that VW was very firm on not extending the program past the cut-off date. I want to know how many others had this problem? Was this just a ploy to lure us into not bad mouthing a company who purposely defrauded their customers? Are they still pulling scams on us? Should I file a suit for this $1000 package?

Received the car with minor scratches on the steering wheel and didnt make a fuss about it. 6 months later the scratches expanded and steering wheel is peeling all around. I took it to a VW authorized dealership and they claim it looks like it was scratched so it wont be covered under warranty. I wont be buying/leasing another VW and will warn my friends, co-workers and family not to get one. I have an older Jeep Cherokee with same type of steering wheel that still looks new. It seems VW are using inferior material to make their steering wheel wrap.

I bought a VW Tiguan in Dec. 2019, top of the line with bells and whistles. About 14,000 Km after, when I took it for the 15k km service, I asked them to have a look at the brakes as theyve started to make some noise. They said the brakes overheat, the metal is blue (sign of overheating) and they theyll need to be replaced. $1,500 invoice. They said the warranty doesnt want to cover it as it is a consumable. I know that the warranty doesnt cover consumables (oil, filters, brake pads etc), but this is the first car I have to change the brakes under 60,000 - 80,000 Km. I love my cars and I look after them, but I see this as a factory defect, not a user error.I would like to clarify something: Ive owned and drove multiple cars along the years. Im a car guy, I love cars. I bought the Tiguan for my wife, but I drove it 90% of the time due to some circumstances. I had multiple German cars, Japanese and American cars over the years. Just so you know, Im not looking for any freebies, discounts or anything like that. Just want the manufacturer and representatives to stand behind their claims and contracts.The dealer cant change them on warranty, theyve submitted pictures and technical reports to VW Canada but theyve rejected any warranty claims. Ive called them directly to talk about the situation, theyve opened another case and VW Canada said theyll get back to me in 48 hours. Few days later I called them again as I didnt hear anything from them. They said another 48 hours...This becomes a joke, they throw the blame from one to the other and together to the put it in the owners lap to pay it. The warranty is a shame, they make the best to get out of replacing faulty parts or repair them stating its user fault. I start to have doubts about the parts reliability and warranty, at least not in North America. Unless you have a blown engine in less than 1,000 Km, they wont cover anything, and even then, they might say youve done something wrong to it or looked in the mirror the wrong way.

When I purchased my VW GTI it rode very rough. I asked if the PDI had been performed when I was completing the purchase paperwork and I was told that it had. After a week of a very rough ride in the front I checked to see if the shipping pucks had been removed from the front struts. They had not (3 pucks in each strut) leading me to believe that no PDI had been performed. I emailed the dealer manager to notify them of this and see if I could have my struts checked for damage and got no reply.Now today I brought my GTI in to have the first service completed. After waiting 2 hours from my appt. time/drop off I asked if my car was ready. I was informed that there was a mistake with my paperwork and they hadnt started! 45 minutes later I was informed my service was completed. I lifted the hood in front of the service desk to inspect the service but before I could pull the dipstick I noticed there was oil on my right fender, on the engine cover and my front license plate was bent out from the bumper at a 90 degree angle (not how it had arrived 3 hrs. Earlier). They bent back the plate and told me I was good to go. I was beyond furious so I headed home. After I got home I checked the oil to find it overfilled by 1qt. Horrible service. Completely unacceptable.

I brought my 2013 VW Jetta back to the VW dealership for the buyback on March the 24th. They were supposed to have a check ready for me when I delivered the vehicle. They apparently lost it. We received an initial letter saying further instructions for banking info for the direct deposit would follow. Nothing came. After several calls I get told (like others) the claim has been escalated. After another phone call to their claims department I was asked if I had a firewall set up on my email account. I said yes so they asked if I had a personal email account. I was informed it will take 7 to 10 business days to get a email to our gmail account.I called them today the 11th of April for status. We get told they have tried calling to give us information. We never received any such calls. They are liars which is proven by the mess they are in right now. They have now given us a Canadian fax number to send information to. I dont understand that. We now get told it will take another 7 to 10 business days to receive the funds which I highly doubt. It seems Volkswagen is doing everything they can to stall. We have several VWs in our company and after this I will not deal with them again. Completely incompetent company. They have my car and I have no money.

Owners of VW Tiguan are needed for an action Volkswagen Corporation US and Volkswagen Corporation Germany of Tiguan 2009 and other years for faulty roof drain hose. Faulty roof drain caused a flood in the vehicle floor that caused an engine failure, a failure of the computer system, and as a result a total loss of the car in my case.

My 2012 VW Tiguan (30,000 miles) has to have the engine replaced. I take it to Bethesda Oarsman dealer. Thankfully I had the extended warranty but they had my car for over 2 months. When I got it back this new engine was making clunking noise every time I turned right. Took it back and they said they fixed it but still had the noise with a new noise happening every time I started to accelerate. Took back it again. Then my sunroof starting leaking and mats were soaked. Took it in again and they said they fixed it.3 weeks later after I was away for 2 weeks and not using the car I got in and the entire car was damp with Mildew everywhere. Took it in again and they had it for 2.5 months and told me it was fixed so I came and picked it up. Drove it that night but the car still stank of mildew and it rained and water was dripping from all the windows. Defroster just made it worse and was dangerous driving. Took it back in again the next day and told them they didn’t fix anything. Left it there for another 2 weeks. Got a call telling me it was ready again so went to pick it up and car still stinks like mildew and mold is still on seatbelts. Left it there and this is where I am now. NEVER BUY A VW!!

I returned my leased Volkswagen early to lease another Volkswagen. Old Lease: 36 months for 36,000 miles. At the time of return: 24 months - 34,000 miles - Payments were made for 36 months (fully paid off). 24 months by me and the 12 months by the dealer (technically me since I’m paying extra than I have to on the new lease). I am getting screwed by both the dealer and VW credit. VW credit is charging me for loss on sale - $1600. Selling and storage fees - $600.Ok, so I returned the car early - I get that. But all the payments were made. Car was under the allowed mileage. I leased ANOTHER VW from you. You want to charge me for storage fees? Fine. Fair enough since the car is returned early. But you are making me pay for the loss on sale as if this was a typical early termination??? I leased another VW that cost even more than the one I had!!!! I still have two VW Passats under lease. Love the cars. But will NEVER EVER buy one again. Never in my life. And its too bad because I’m 26 and I wouldve leased their cars for rest of my life.

We purchased a new Volkswagen CC R-line in 2012. We followed the recommended service for it, which said 10,000 miles, or once a year. Each year they have rotated the tires and recommended alignment, at extra cost, which we did. Several weeks ago we took the car in for its third service with just over 30,000 miles, and they told us we needed new tires due to excessive cupping of the tires. We never expected to have to replace tires at 30,000 miles and asked the service manager, and technician why this occurred. They said it was obviously out of alignment and thats why it happened. Now, after reading numerous complaints about this issue online about this very same car and people being quoted as being told by some VW service people that the car actually needs alignment every 3,000 miles and more frequent tire rotation, maybe every 3,000 to 5,00 miles, we are wondering why VW is not getting this message out to consumers of this product. It could be a safety issue, when they are not telling us that the cupping occurs, and the tires are worn, especially as you are riding on a low profile tire to begin with. We replaced the tires with Continentals after they presented us with 3 tire options. They specifically told us All 3 choices are good tires. One week after the tire replacements, we were riding down a street near home and the tire light came on for the front passenger side tire, and the pressure began steadily going down. Luckily we were very close to home, and after pulling in the driveway, we could hear the air escaping the tire, flattening it completely within an hour. So we are calling VW tomorrow. No damage occurred to this tire, its brand new, and we wonder whats going on.It cost us over $1000 for these new tires. The car only had 30,000 miles on it!!! After looking at all the brand new tires, we are noticing they have all started turning a dark gray color in large areas of the rubber, in the week that we have had them. We plan on getting the car back to Volkswagen as soon as possible, but were unable to put the spare on, since apparently they forgot to replace the tools in our trunk which are necessary to change the tire to the spare, when they recently replaced the tires. We know no damage occurred to this car. Now we are reading about problems with Continental tires online as well. So why did they recommend the continental tires to us? So WV has not been forthcoming with info on this car to us or many other consumers, relating to cupped tire issues which may be avoided with a different maintenance protocol for the original tires (more frequent rotations, and alignment twice a year??) and then they recommend replacing them with perhaps a suspect tire? AND, after recommending replacing, they didnt tell us that the issue could have been avoided, because they want to stick to the illusion they have created to customers that these cars are good to go, once a year service, and you are done!! They totally acted like we were the only customer who had had this problem. Well, consumer sites on the internet tell the story, and its not a new one. VW needs to step up and start telling people the defect that exists with the RR C-line, and that it affects EVERYONE!

I am in disgust that the VW buyback has not been handled properly or expeditiously for overseas military personnel. As a veteran and an overseas teacher for the Military, we deserve better treatment than you have given us and as like many infectious diseases and viruses, word spreads at the same rate! I hope that word of your treatment spreads like wildfire regarding your service and lack of support for the U.S. Military. I will surely do my part in this matter.Form after form appears to be a stall tactic! The public information on the VW website stated that VW would take care of military personnel and shipping costs would be taken care of by VW. Ha! I have just paid approximately $3700 for shipping costs from S. Korea to Texas and hope that I receive a refund! At the rate of your response for email and other documents, I will probably be in my grave before I realize any reimbursements!

When I first bought my GTI in 2011. My clutch had issues from the beginning. 2 years later my moon-roof died. They wanted 1,000 to fix it. My driver side window wont roll up. I had to have my transmission rebuilt 3 months ago and then I had to replace my coils. My car has only 85,000 miles on it. Now Im replacing a tie rod and cannot find the inner tool anywhere. Im so over this car and so disappointed. My family told me to buy a Honda. I wish I wouldve listened. They all own Hondas. No maintenance cars. As soon as I can Im getting rid of it and VW for life. Ive read so many terrible reviews about VW products. Its terrible.

2008 VW Passat 2.0T burns lots of oil.I purchased my 2008 VW Passat 2.0T on 5/2/11. I had oil change on 7/15/11 and was over 2 quarts low. I contacted my dealership since this car had less than 50,000 miles, why is its 100% synthetic oil breaking down like this since I obviously have a leak. The dealership said to check oil every 1000 and call back at next oil change; burnt/slipped around rings 2 quarts of oil. The dealership doesnt want to do oil consumption test because its within manufacturer acceptable limitations. Any oil consumption that requires I carry oil with me in my vehicle represents a real problem. This takes my $100 regular oil changes to $130. And nobody thinks this should be disclosed to the consumer prior to making a purchase decision? I did the research before I purchased and I didnt even dream of looking up this subject. I researched electrical malfunctions, engine life, performance, etc. This was never mentioned by the dealership, and now isnt their issue.

I purchased a new 2010 Golf TDI a few years ago. My first VW ever after owning everything from Mercedes to Scion. Ive been impressed by the comfort, performance, and fuel mileage. My problem started about six months ago when, without warning, the car failed to start. Checked all typical causes with no success. After the cost and inconvenience of a tow to the dealership it sat there for several days. They were unable to find the cause of the problem as it started for them. They charged me $105 for the privilege of doing nothing.Fast forward to a few days ago, exactly the same symptoms as before, no start. Towed to the dealership an entire day wasted waiting. The car gets to the dealership and the mechanic goes to look at it and it starts.... Car is at dealership for several days again and the service manager eventually tells me they cant duplicate the problem and cant do anything more.By this point Im furious and call VW USA Customer Care, several phone calls later they essentially tell me the same thing, sorry cant help. So I have a car in the garage Im afraid to drive because of the likelihood of being stranded yet again. I will NEVER buy another VW product; Audi, Volkswagen, Porsche, Ducati, etc.Heres the totally unacceptable response I received after posting to VW USA Facebook page: Were very sorry to hear about your experience, and we apologize that we were unable to meet your expectations. Should you experience any further concerns with your Golf and visit your local VW dealer for inspection, please dont hesitate to reach out to us again.

Receiving my final invoice from VW credit for 4,888. This was a lease return that I thought was factored into the deal. Guess what, it was not. I am writing this as I just received my final invoice coming off a lease. Well guess what, I owe 4,888 dollars. This was back from May of 2018. At the time I gave Lakeland VW 5 stars. Matter of fact went and purchased 2 more VW as I was so happy. Well stupid me I should have asked more questions before signing any paperwork. Of course they took my trade/lease and gave me 1,000 dollars to make up for the remaining 6 lease payments. At the time this seemed weird but they told me not to worry about it, You will get your final invoice showing the remaining lease payments, take the money we send you and pay your final invoice from VW credit. What they didnt tell me is that you will also have to pay for high mileage, dents, dings and any excessive wear and tear. Well this just cost me an additional 3,888 dollars. Stupid me (because I have never leased). All they did was take and send it back to VW credit. I thought this was being treated as a normal trade in and any excessive wear and tear was factored into the deal. NOPE just the opposite. One would think they would have fully disclosed this prior to me signing the deal. Had I would have known I would have just kept the car until the lease ran out and just purchased it out right, which I had planned to do anyways. I have spoke to VW Corp and VW credit and of course there is nothing that can do, this lies with the dealership. I am warning you, if your coming off a lease be very careful and ask 1,000 of questions before signing your name. 7 months later you will get the same invoice as I did. Cost me an additional 3,888 bucks. Stupid me, go somewhere else that will have full disclosure since this is not your day job and youre trusting others with your money or at least trusting others to fully disclose your huge purchase. I would like the dealership to honor paying the additional 3,600 dollars that should have been factored into the deal.

Altogether infuriating experience. Because I live more than an hours drive away, I made a morning appointment to take my Passat in and find out why it was leaking coolant. I expected to be able to take it home that afternoon at the very latest. I showed up a few minutes before my 11:00am appointment, and was immediately told my car could not even be looked at until 2:30pm. And that they would call me when they had news. Seriously? Why do they set appointments at all if it is meaningless? Fortunately, my husband was also in town with his car, so he picked me up and we ran a few errands. By around 4:30, I still had not heard a word from VW, so I called the service department. THEN I was told that they still had not figured it out.... probably it still had not even been looked at. So we went back up the road to home, an hour and 20 minutes north.Late the next afternoon they finally called to tell me that my car needed a new heater core that would cost almost $1,700. That, in addition to the nearly $150 they charge just to diagnose the problem. I told them Id pick it up the following day, which I did. Another trip into Springfield, more miles on my husbands car and 2 1/2 hours out of an already busy day, just to go get it. So I wrote them out an invoice of my own, charging for the extra cost on my end as a result of them not honoring my appointment time. Im sure they laughed at that... and of course they did not discount my diagnostic bill to compensate, not one penny. In the meantime, I was in touch with a local trusted mechanic that I should have gone to in the first place, who said he could install a new heater core for about $750, less than half what the VW quote was. I wont be giving Napleton VW of Springfield any more of my business, and advise anyone else to steer clear as well.

The intake manifold has failed on my boyfriends 2010 CC sport. This part has an extended 10 year/120,000 mi warranty on it. His vehicle is just outside of that warranty in mileage (121,500) and they wont do anything to ease the cost of replacing part. The whole reason they extended the warranty was because they expected the part to fail within 10 years, and its definitely less than 10 years old. Because other car manufacturers would take this into consideration and do some type of prorate of split the difference in parts & labor or something of the like, we called and asked them to do this. And they just dont care. No reason to build brand loyalty, I guess. Every time weve had to deal with them, it has been a head ache - the Takata airbag recall for instance. My mom has a Honda. Honda gave her a rental until they could fix the problem because it is unsafe to drive at the risk of having a collision and being pumped full of shrapnel from your airbags. She got her car back, fixed, 2 weeks ago, though she was in a rental for about a month. When we called VW about it then best response that we could get was why its safe to continue driving it around. Or how the NHTSA doesnt find it unsafe. The funny thing is, I research EVERYTHING. And according to everything I found, the NHTSA is who demanded the recall. VW responded with a letter as to why they should be exempt from it. The recall was issued in 2014, and VW just started recalling in February 2016. Shame on this company for caring so little about its drivers & for being so reckless with consumers lives in general. VERY disappointing. If you want reliability, you may want to go with a less expensive vehicle as they seem to have a better attitude and overall view of customer service.

My fiancee leased upon my recommendation in 2013 a VW CC. We decided to return it 2 months before the lease ended. The mileage on the car was 35% lower than what the lease contract specified, as it was only used half a year (snow birds in Florida). The car had absolutely no visible wear and tear, neither the body nor the inside. Upon delivery of the car we never ever got a call from the dealer asking why we were returning it. Neither did we get any comments about the returned car. Neither were we asked to have it surveyed. 2 weeks after delivery we get a statement from VW asking for over $400.00 for deep scratches on the hood, the outside mirrors, the bumper. I call VW-credit and raise my objection. The answer: We do not care what your arguments are. We had it surveyed by SGS and they assessed the damages!! I dont know which car they assessed but certainly not the one which we returned. I asked, why were we not informed about these damages nor were we supplied the SGS-inspection report. The answer from the incredibly rude VW-Credit employee: Its not our business to supply you with a report from the surveyor nor is it our job to inform you of the damage!!!I argued that the dealer should have informed us if they had independently found any damage. The answer from VW Credit Then go and complain to them. We have nothing to do with the dealer. We recommend you pay as promptly or we will take action against you, which wont be good for you. We complained to the sales Manager at VW in Naples Florida, where we leased the car. The reply from the manager: We have nothing to do with this. If you have complaints then address them to VW Credit!!Called back VW-Credit. The bottom line answer: Report the damages to your insurance company. I replied, NO, I am not committing insurance fraud for you to cash money because that is exactly what you are asking me to do. I repeated that the car had absolutely zero scratches nor damages. What was the reply from VW-Credit: We have no time for people like you. Phone hung up!We have leased the following brands in the past 10 years: Lexus, Kia, BMW. Have we EVER encountered any problems returning the cars? Never ever! Quite the contrary, we received letters thanking us for the business and inviting us to visit our dealer of trust so that he could help us choose a new vehicle. One fact is sure: NEVER EVER AGAIN WILL WE LEASE OR PURCHASE A VW!! If you have one under a lease contract, BEWARE WHEN YOU RETURN IT. We all know that VW needs to make up for the losses incurred due to the fraud committed with the emission scandal. Defrauding customers even more to get money from their pockets at the end of a lease is certainly a good way to reaffirm the company moral.

My Advice to all the folks who are even planning to buy a Volkswagen vehicle, Dont even think about it. Unless you have lots of money and use and throw car. Its a shame on you Volkswagen!! All the car manufacturers (Its shame for me to say your competitors) are building cars that last for 200K miles and your car is falling apart after 90K miles. I had this car which likes to go back to the workshop every 2 weeks once its marked 90K miles. Its shame on your assembly employees, quality control engineers. Are they sleeping? Or you are not paying them well? Please take all the money that you make from the repairs caused by these breaking parts and give them as bonus. Motivate them to at least build something so that at least you can call yourself as car company. I was always recommending friends about this company... Now I realized big mistake. Sorry VW. Not any more. I changed my advice. None of my friends/colleagues are no more going to buy VW if they get my feedback. To all the folks who are planning to buy - I would suggest instead of buying a vw, just drop $100 into the toilet daily and flush it. That will at least save time from going back and forth between the repairs.

I lease a 2015 Volkswagen Tiguan. I pay for extended warranty. I have 57000 miles and 4 months left on my lease. A light came on so I called the service on Dec 22, 2018 and was told to bring my car in which I drove it in shop. The Volks service dept told me I need an engine because of an oil filter. Ive always changed my oil and I took care of my car. They want 12000 to fix it. My extended warranty refused to fix it and I have powertrain and Volkswagen customer care refuses to pay. I sent her copies of my oil changes with the plate number and mileage but they say thats not enough.I need my VIN number which the service station didnt put on. I even sent them copies of my friends oil changes which doesnt have her VIN number on it... Now they have my car for 2 weeks and nothing is being done. Volkswagen is the worst. They make you take extended warranties and the warranty company told me that they can not approve my claim because I am still covered under Volkswagen. This is amazing. The service dept told me I did this because of an oil filter. Did anyone ever heard about this? Besides all this now they say my car doesnt start or run.