I had a really bad experience with my Tiguan bought few months ago from a first-hand. My car is 5 years old and only 50000 km. The car was working fine until it completely stopped in the middle of a busy street. Had to tow it via my insurance and I decided to bring it in the VW garage where the car has always been serviced (having all the previous bills). I informed the garage that my car was getting towed and if they could organize a replacement car. The answer was NO straight away. When I looked at all the car bills a replacement car had always been organized but not for me. I then asked them when will they be able to take care of the car and tell me what is the problem. The reply was, “We are extremely busy. We will have a look probably next week.” After checking their online appointment availability it was clearly showing full availability all over the week but they finally started to look at my car one week later! The diagnostic price being $220 which is just absurd when you know that I will have it fix there. Finally the fuel pump was faulty and had to be replaced for $1500 which I succeed to reduce to $1400. I contacted my previous VW dealership overseas that confirm the fact that this part shouldn’t be faulty at 50000 km and VW should cover the cost. I then decided to open a case with VW Australia. I finally took back my car after 10 days and paid the full price thinking that VW will contact me and listen to me. After explaining to the dealership that I opened a case with VW he became extremely upset and unhappy about my decision. I told him that I didn’t blame him but the car and asked him, “If you were me, would you expect this?“ The answer was, “Then if it was me I would just pay and move on!” I clearly understand then that this dealership doesn’t understand the meaning of customer service or empathy. Then I received the answer from my case which was “From time to time Volkswagen Australia will support our dealers in relation to servicing and repairs. This support is not discussed outside of our dealer network. Should the repairs to your vehicle be deemed as a manufacturing failure, the dealership will liaise with us directly on your behalf. Our support is not initiated at customers request. Please speak with the dealership regarding the diagnosis of your vehicle. They will contact us directly if needed. We will now close your inquiry.” At the beginning I was only upset by having this kind of issue with a low km car but after the experience at this dealership the full experience is a disaster. I am convinced that there is a big lack of consideration from VW Australia and especially from this dealership.

We have owned a Volkswagen Beetle, a Jetta, and now a Tiguan… We love Volkswagen! We love the quality workmanship!! Well made and few repairs. Our Tiguan has over 150,000 miles on it and she’s still going strong with basic maintenance! Quality vehicles!!

Bought a brand new Volkswagen Beetle two months ago from West Cape Volkswagen. It was delivered with a fault on the sunroof and with the central locking function. Taken to the dealers workshop three times, each time failing to fix the problem and adding more problems. Now the headlights dont work either and I am unable to drive after dark or in bad weather. The car was also returned with a dent in the dash, for which the dealer is not accepting responsibility. They refuse to replace the vehicle, insisting on trying to fix it yet again. Took it to the nearest dealer today to get the lights fixed just so I can get by over the weekend. They couldnt assist. They advised me to call out the roadside assistance, which I did, only for them to pull up their shoulders in ignorance too. Over R300k spent on a car that is unsafe, not roadworthy and with several faults and damages caused by the dealership. Think twice about buying Volkswagen. What should have been the pleasure of a new car is now much more trouble than its worth. Volkswagen SA keeps referring me back to the dealer and refuses contact with their senior management.

I own a Tiguan. Its my 5th VW. This time I bought the trailer hitch addition to the MSRP for $550 new to pull a trailer. I knew I would be pulling a small trailer & ATV under 1500 lbs very infrequently. This package came with the 7 pin wiring harness so one would expect it to actual work trailer lights. I go to hook up the trailer, see the wiring harness but cant figure out how to hook it up. They had me bring it in and tried to hook it up. I then found out I had to spend an additional $400 to reprogram the entire vehicle, add a control module, & mounting hardware. I worked for VW for years & loved the product. I have referred many friends and family to VW. That has now changed. I gave them a chance to help out with the extra cost and they flat out denied to help even in a small amount. This put a very sour taste in my mouth and I will never refer another person to them. Emich is a great dealership but go to their Chevy store not VW. Volkswagen is a greedy, cheating, company that nickel and dimes their clients for any little thing they can. Never again will buy their product & will do everything to advise others against it as well. I dont think it is crazy to expect a 7 pin wiring harness to actually work the one purpose it is designed to work.

Lost my only remote and key for my Volkswagen 2010 Golf. Recently purchase this car and the Remote/key worked perfect. I lost the remote and Remote/key a couple of days ago. Went to the Bozzani Volkswagen in Covina California, and order a new Remote/key for $300 plus. The key was ready in 2 business days and my car was towed to the dealer so Remote/key can be programmed. The Remote/key was program by the dealer. The remote didnt worked, but the key was able to start the car. The dealer told me that most likely was a wiring problem and they need to run a diagnostics on the car. How can that be? If the original Remote/key worked just fine. Im getting ready to contact the dealer again and tell them that I cant pay for the diagnostics since seems that the problem is the way the programmed the key. They really need to take care of this issue. They are responsible since they programmed the Remote/key. I will update this review once I contact the dealer again and see what they are planning to do about this issue. If they take care of the issue I definitely will give them a good review.

My car has completely fallen apart. I purchased it preowned and the speedometer read at 53000. A month after purchase the car has been in the shop nonstop. I even had to let the car sit for over a year. My challenges with the car have included the heating and air system going out, the car hesitating as I drove it, the dashboard computer went completely out, the radio stopped working, Ive had the car towed numerous times for several reasons and now the car will not turn on at all. I cannot get the car to work. I still owe a note on the car and it will not work. This is beyond frustrating, its also very expensive. I need immediate resolution.

On May 29, 2015 my car had a crash that I was told made my 2013 unsafe, too expensive to fix not covered under the Bumper to Bumper factory 3 year/36,000 mile warranty. Per the eye witness to my crash, obtained on the Police Report, here is a summary of what happened: The car was in the right lane of a 4 lane road. The speed limit on that part of the road is 40 mph (I had just turned onto the road at the intersection and was not going over 25 mph). The road was wet, smooth pavement and free from any holes, rocks etc. The right front tire canted out of from the car. The car then veered to the left, across a lane of traffic, and hit the concrete divider and steel sign. The witness took pictures immediately showing the right front tire still at an angle to the car, the right front bumper was not touching the curb due to the angle of the impact with the concrete divider. There was no visible sign of damage to the right front portion of the car, other than the obvious tire that remained tilted outward from the car. All damage to the car resulting from the impact with the concrete divider was on the left side of the car.On Wednesday June 15, 2015 the VW Product Engineer came to Missouri to evaluate the probable cause of the crash of my 2013 Passat. Since I believed that I was not getting all of the truth about why my car crashed I also went to where my car was available for inspection and arrived 10 minutes after he was finished with my car. The car was on a rack and I asked the mechanic to identify the right tie rod for me. The right tie rod looked intact as was the left side. I asked him to identify the piece that appeared broken. He said it was the ball joint. This piece was sheared off and each side was in the holder. The ball joint on the left side was in one piece with a top and bottom piece covering it. I asked about the brakes. The right front steel drum was loose and I could wiggle it from side to side. The left side would not move at all.I was called the next day by a person filling in for the representative that had discussed the possible warranty problem with me. I was told that I could not get a copy of the report, could not speak with the Engineer and that his conclusion was NO warranty defects! When I asked how determined how pieces were broken I was told that I must have hit a rock or other object and the parts were broken at impact with the divider. When I asked how the tire fell out while going straight on the road, there was no answer. When I asked how the ball joint was sheared off and I was told that a force from outside the car caused the rod to snap. Not a reasonable answer. I was then told my case would be closed and that I could not discuss this any further. I asked if that meant I should sue them in court to get the answers I was told YES.I do not think you have to be an Engineer to know that the conclusions were made with total disregard to the order of event and the photos of the crash site. If the ball joints are made of metal, steel perhaps?, then it would be impossible to create enough force from the outer side of the tire to cause the ball joint to shear off. There was no damage to the outside of the tire until AFTER the car was drag off off the scene by a tow truck. I suspect that the Engineer decided what caused the wreck before he got to my car and used the scenario of me crashing the car and causing the mechanics to fail. Since the tire chanting out from car happened right before the car veered left and then crashed I do not believe the Product Engineer has this clearly figured out.

ANYONE EVEN HEARD ABOUT ENGINE OIL MIXED WITH COOLANT IN ANY OF THE VEHICLES WITHIN 50000 KM. But happened in the great Volkswagen - Vento. I had suffered a lot in the night time during my drive due to that. Even I paid to change the parts again I have faced the same problem. Now my vehicle is in their service station and said me to take the vehicle since the fault is rectified in which I asked the assurance letter that if the same fault happens in future, you have to take back the car and return back my purchased invoice value because I have twice faced and affected very lot in the night time travel. If they give the assurance I can take and drive without fear. But they denied to give. That means they have doubts, so that hesitate to give. In this situation how I get my vehicle AND drive without fear as affected twice. If I take my car without assurance I can put it my showcase rather than drive. For which I spent and bought the great VOLKSWAGEN. The WhatsApp group has been created for those are/were/have been, all affected by VOLKSWAGEN. If who are all wants to unite with us to fight to get our rights legally. We have already started legal battles, so join the group at the earliest to get the benefits.

My engine light came on although car was running fine. Engine code 2181 said that thermostat and coolant pump need replaced. $915 later ($610 in labor), my car is running the same as it did. Loyal owner of 3 Volkswagens rethinking his loyalty.

I have had leaking issues with my 2007 eos but have been told by dealer every time I had taken in that they could not detect any leaks. When it rained hard it leaks and it leaks on door panel and on part of leather seat. After I picked up car from dealer I would take to car wash. Of course it leaked then just like when it rains really hard. Called volkswagen customer service and they told me that they dont recommend taking to high pressures car wash and that they feel there is no issue. I was fed up constantly taking car to dealer not only for leaking but other issues. My car has condensation on inside of windows and the leather that cover door panels have peeled up from door. Drivers side window control needs to replaced. I will never buy or recommend a volkswagen ever. Dealership or company will not acknowledge any leaking issue.

I lease the Rabbit, because the salesman stated I could buy the car after 48 months with purchase option around $8,500.00. The value was written on the contract. In the last month of my lease, I called VW to confirm the payoff - $8,500.00. So, Im going to refinance the car for purchase or trade the car. I found a Nissan. He agreed to give me $10,000.00 on trade. Its a fair deal; the VW was listed for $12-14 thousand. The Nissan dealer signed a power of attorney to procure the lease title of the VW. VW told him his payoff was $11,930.00. Now, Ive driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, Dont send a check with the dealerships name on it. To make a long story short, though I could have paid off the VW myself, Nissan didnt want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan. I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when its not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

I bought a 2010 VW Jetta TDI Sportwagen because rumor has it that the VW diesel vehicles are solid cars that get good MPG. My car gets decent MPG but the inferior quality of the car more than cancels out any savings I may have had on fuel. Oct 2012 - The fuel pump imploded. $6,600 worth of damage. Aug 2013 - EGR valve = bad. Had to be replaced. $709.53 out of pocket. Sept 2013 - Diesel particulate filter = bad. Had to be replaced. EGR valve had to be replaced AGAIN. $1,714.80 out of pocket. Apr 2014 - Car in limp mode. Turbo = bad. $1,689.94 out of pocket. July 2014 - Diesel particulate filter bad AGAIN. EGR valve bad for a 3rd time in 12 months. Estimate $2,200 out of pocket. August 2014 - Air Condition stopped working. Estimate $1,700 out of pocket.

I leased a 2017 VW Tiguan in Jan 2018. It had only 6025 miles on it. When entering my Garage it suddenly had acceleration to damage the Cars front and garage wall which made a big hole in it. I contacted VW HQ Customer Care immediately in Auburn Hills, MI and they listened and kept me asking questions again and again how it happened. First they said will give you a case number. Then later they asked to send a letter that I am not going to litigate on this matter which was promptly mailed for they will not accept an email to this effect. I also contact their US CEO in Herndon, VA Office sending them all pictures of damage to Car and garage Wall and Door access to home. These pictures were taken by Insurer Liberty Mutual. Unfortunately due a mistake I forgot to get Rental Car Coverage from Liberty Ins. It is costing $330 per week in NJ. Car I am told will not be repaired for 3-4 weeks to get parts.I also asked for stopping lease payments $212 p.m starting Nov 15 and keep me whole on damage to the garage wall and related costs. The VW rep did not sound too enthusiastic. I have had as a student a VW Beetle to drive several times. It was a great little car. This sudden acceleration of TIGUAN, a Police guy told me is now happening in some Cars that had faulty electronics synced with Transmission. It is very frightening if the same had happened on Highway behind a Long haul truck. Fortunately I did not suffer any injury. Police Report is due to send to VW HQ Customer care.

VW has made serious roadblocks to processing my claim for the VW buyback. I started the process in October 2016 and have sent documents to them at least eleven times now and they are requesting again. I feel this is deliberate stalling on the part of VW to process my claim.

My Jetta was repossessed 3 weeks ago. I found out that they had misplaced my payment so they thought that I had never paid. So today they repossessed it again. They were slightly apologetic the last time and they realized it was their fault and towed my car back to my house the next day. To restart my account, I was told I can only pay through MoneyGram. So I found out today that MoneyGram never processed my payment, so hence the repeat repossession. If they could just take my payment right there and then through the phone, there wouldnt be this headache. Its a Sunday, Veterans Day, and my car has Marine Corps stickers since Im a veteran and they have given me my worst Veterans Day ever.

I own a 2014 Passat and purchased the car with 500 miles and after owning for 2 and a half years and 64000 miles, I need a new engine! Never buy Volkswagen again! Corporate customer service hold times are very long, escalated manager’s mailboxes are full. Poor quality and I will never purchase a VW again and will continue to share with others to never buy the brand!

I have been working on my 2.0 Diesel claim now for 3 months waiting patiently and every time I call they give me no information on how long it will take. My Forms were fax over month ago and when I log into portal it says waiting on Fax. When I call they tell me absolutely nothing other than I am waiting for them to upload my forms into the system. This has been the worst experience ever and I assure you they will never get my business again. The way they are handling these claims is an absolute joke. Their customer service I rate at 0 on a scale of 1 to 10. DO NOT BUY VOLKSWAGEN!

This is the worst bank in history. I always had perfect credit until I made the biggest mistake by leasing through them. Since 2011 I have been trying to dispute inaccurate information being reported by them on my credit file, every time I had disputed it they in return come back with worse information than before adding more 30 day lates. This can not be legal and they shouldnt get away with this. They are the most frustrating company in the world to deal with. Dont ever buy or lease through them. They will report incorrectly and when you try to dispute it they will report back with worse information than before.

I leased a 2009 Audi on 4/11/09. Now that the lease is up, I am looking at other cars. I called to get a pay-off, and was quoted the residual of $23,518.00. When the dealer called for the pay-off, they were told it was $33,043.00, and that was the fair market value. This is for a 2009 car with 58,000 miles on it, and the book value is $24,000.00.

My VW Tiguan has been having some issues related to carbon build up, all cylinders misfired when cold and rough idle. Talking to one of the reps, told me that this issue was covered under my warranty and was a lie. Took the car this morning and now they want to charge me $900+ for an issue many people have complained about and no recalls have been made yet. I have found VW reputation to be a total **, don’t care about their customer at all, but money is all they want. I want to thank VW to open my eyes and look elsewhere and spend my money on products that back up their customers.

I just returned the vehicle last week and I received a bill for $567 for wear and tear. I just called them and tried to find a better way to pay because thats too much for me to pay but the person I talked to was super rude with me and did nothing about that. I recommend never deal with VW. They have shifty customer service. Im really pissed off cause all VW dealers working hard to get new customers after big lawsuit they had but the people working in VW credit financial are so rude and unorganized and losing customers easy for their behavior.

We leased a VW Tiguan in 2018. The lease is coming to an end this October. We called the company early August and indicated that we want to buy off our car. We compiled all the necessary documents and issued a cashier check for the pay off account and send all documents in mid August 2021. We were told we should receive the title in 3 to 4 weeks. We heard nothing so we called on September 8 to follow up they said it is ready they will rush mail it to us to receive by the end of the week.Nothing happened again so we called back September 17 only to be told they are missing Odometer Disclosure which we did submit with the packet in mid August. We sent the Disclosure by secure message after the fax number the customer service person gave me on the phone failed. They said, All clear. You should receive the title end of the week. The week ended we are now the 26 September and 6 weeks after full payment and we have no title. We cannot sell the car, we cannot refinance it and we are at loss for what to do to get our title from this company. I am now considering going to court for injunction. VW is simply a dishonest company and I will never drive any car by this company again.

So here is the deal. My husband and I, we purchased 2013 VW Tiguan. During the first year I had to bring the car to the dealer 4 times, due to an engine problems. First time, the engine light went on (at that point the car was about 4 months old!! ), we brought it to the dealer and after they checked it, they told us that it is just a glitch in electronics...Two months later, the light comes again, we bring it to the dealer and hear the same story...yet this time they told us that they switched something off (!!!!), so that the false engine light alert wont come on again! Couple of months go by (just FYI - I commute on highways every day to and from work), and when Im in the middle of my way home, the engine light goes on again... 20 minutes later, after the light had came on, the car just stalls/the engine shuts off!! Luckily the traffic was heavy and I was going about 10-15 miles/hour...I had to come to a complete stop in the middle of the highway and restart the car. I cant even imagine what wouldve happened if I was going the full speed...We brought the car to the dealer, and were informed a day later, that there is a sensor problem, and that they will be replacing it. When we took back the car we asked the dealer multiple times whether this problem will be happening again - they assured us that it will not!Yet, a couple of days ago (the car is one year and 2 months old at this point) I start my regular commute from work to home, and...here we go, the engine light comes back on!!! And, as in the old scenario 20 minutes later (luckily I was still downtown - so the speed was about 5 miles/hour. I was giving a way for another car to go on the stop sign) the car engine just suddenly shuts off! I then decided to go to the dealer right away, and on my way to the dealer the car stalled (engine shut down) for the second time!!! LUCKILY AGAIN I was going on low speed due bad weather condition (first snow) and bad traffic!!! It just terrifies me to think about what wouldve happened if I was going 55-60 miles?? This time the dealer told us that there is a wiring problem (the wires that lead to the sensor are all messed up). I understand that they would fix this, but I am now extremely skeptical about the quality of this vehicle. I cant trust to use it anymore...I am now wondering if I should give up the idea of being a VW owner at all...Given that there was a recent recall on Tiguan models (some manufacturers mistake with the engine programming - which we supposedly took care of!! ), I was wondering if some of you have faced the same problem with the engine suddenly shutting off (Remember the GM manufacturers mistake and engines shutting off, when people died due to this?). If so, I urge everyone who experienced this to please respond, we need to take action - as it might be some manufacturer mistake, which might have terrible consequences in the future!!

We leased a 2015 Tiguan R for three years and drove it across the US three times, with no issues. Once the lease ended, we purchased the car from Camelback VW in Scottsdale, AZ. Because we purchased it from them, they had to do a pre owned certified test, which was last July. Since then, we have had to back to them over 18 times because it keeps dying on us. For some reason they can’t figure it out. They have now fired us as a customer because we are a nuisance. Without fixing our car mind you! We love the car but wish someone would help us.

Every time I call regarding my issue I get the runaround from a representative, obviously reading from a script. I called over 3 times in one day asking to speak to a manager, and the last time it was almost as if I was put on hold for her to go take a smoke break, and still have not been in contact with anyone other than a first level customer service rep who cant do anything to resolve my situation. Its obvious that Volkswagen Corporate has the power and I am just a little mouse. They feed the customer service reps the lines and even though they know very well that I am being wronged, I have no way of speaking to anyone who has the power to resolve the issue so I am completely powerless. Volkswagen corporation is evil and corrupt to the core. I will stop at nothing to prevent everyone I come across for the rest of my life to never buy a Volkswagen and to never let anyone they know to buy a Volkswagen.

In March 2016 I experienced my first issue with not being able to open my trunk, took it into a VW Dealership for service and found the root cause to be the trunk wire harness, lucky I had an extended warranty, my out of pocket expense was $300. Now, its January 2018 the same problem just happened again right after I spent $1300 for maintenance.My comment and concern is that I would not expect to have an ongoing issue with my trunk and backup lights not working because a trunk wire harness keeps breaking. In particularly because I dont use my trunk on a daily basis. Wondering if this is a design flaw? I love my 2011 VW CC, it performs well and so far hasnt given me any major problems (have had it for 3 years). Of course, I have to make an appointment and get it fixed. I wish there was something that could be done with the trunk harness to prevent it from breaking. If anyone has any ideas, I would appreciate it if you would share it.

I bought a brand new 2015 VW Tiguan 8 months ago. Earlier this week, while I was driving on the freeway, my panoramic sunroof exploded and shattered glass rained down on me. I took it to the dealership knowing the car is still under warranty to get the part replaced... Thank goodness (aside from a few scrapes) I was not badly hurt. After obtaining a rental car (they wouldnt give me a loaner) and 24 hours later, they called to tell me they would not be covering this under warranty. Nothing had fallen through the roof and the glass bowed up, indicating it exploded from the inside... Clearly a defective part. The manager of the dealership called me to bear the bad news and simply brushed me off. He asked if I wanted to pay the out of pocket cost for the part and when I shared my belief that this should absolutely be covered, he said we will cancel the order of the part and you can come get your car anytime. FAR less than helpful. This experience makes me never want to drive a VW again... What is the point of a warranty if it doesnt cover defective parts?! I would NEVER recommend Volkswagen of Santa Barbara.

My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying Im out of luck. Ive owned 2 Volkswagens and if they dont make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.

Serious emissions related recall, and a number of indicator lights related to the diesel system blinking (check engine, glow plug, particulate filter). According TO online VW information, these indicators direct owner to service immediately, its dangerous to drive the car. Scheduled an appointment 12 Nov 18. When they appeared and couldnt get a service date before 4 Dec 18! Get call today (20 Nov 18) that Freedom VW, Morgantown, WV, has been bought and will not honor service scheduled after change of ownership date, 30 Nov 18. GO TO THE END OF THE LINE! Call back 1 Dec and reschedule. THIS IS POOR CUSTOMER SERVICE BY VOLKSWAGEN!

I have a 2007 VW Jetta with 200,000 km. It has corrosion, to the point of holes in the metal, on all 4 wheel fenders, the rocker panel, and on the bottom of the drivers side door. When shopping for a vehicle I bought this car new and choose it over the Honda Civic. My fiances cousin currently has a 2004 Honda Civic with 300,000 km and absolutely no corrosion.VW Canada is not honoring the Corrosion Warranty because I cannot prove the corrosion was caused internally. They are claiming it is due to external factors, which is impossible to prove considering the location of the corrosion. When I called to request the claim be reassessed they refused to do so and VW Customer Care refused to let me speak with anyone that had the power to make the decision to have the corrosion claim reassessed.I definitely will not purchase another VW based on this experience and I would recommend to everyone I know as well that they consider other brands instead. Had VW honored the warranty I would feel differently, but they used an excuse to not honor it and apparently there is no way for me to speak to anyone involved in the decision. The VW Customer Care department is the only group you can speak to and they claim they have no power with these decisions and they are all final. Please note as well that this vehicle was bought and used in Alberta which is a very dry province where vehicle dont normally rust let alone corrode.

Only had my car 4 months before the clutch stop functioning properly. I had my 2015 GTI flat bedded to VW of Palm Springs. Service had informed me by smelling the air that the clutch was burned?!? And why didnt get any warning on this car?? No warning lights came up that engine needs to be checked?!?

On November 18, 2018, I’ve purchased a new 2018 VW Golf R. This car is equipped with an Electronic Parking Brake System (EPB) and an Auto Hold system which self engages the EPB when you torn off the engine. On January 23, 2019, I’ve parked the car on the driveway in front of my house. The EPB has self engaged as usual. The yellow indicator light on the EPB lever went on, as well as the red PARK indicator on the instrument cluster display. I’ve got out of the car but didn’t lock it since I was planning to return in two minutes. While I was walking up the stairs towards my house, my wife just left the house and was walking towards me. Suddenly she yelled: the car! I turned around and saw my brand-new VW moving forward, and crashing into the fence.As a loyal customer of VW (this is my third one!) I thought that they will take responsibility and cover the cost of the repair which is almost $1,000, but apparently, VW doesn’t care about their customers at all. After many phone calls and email correspondence with the dealership and VW of America, I was told that since they couldn’t find any evidence for a manufacture shortcoming then this is on me. I don’t know what kind of evidence exactly they were looking for, I just know for a fact that the car was on Park and then it rolled over and crashed into the fence. So now I’m stuck with a slightly damaged car which has a serious safety issue, and VW isn’t willing to take responsibility. Needless to say that this is the last time I buy this brand. For shame VW, for shame. A quick google search brought up that this isn’t the first time that VW vehicles have such a problem with the EPB. Please take a look at the following links: **. One guy even broke his ribs because of an EPB failure. Does a terrible accident with casualties must occur for VW to take responsibility and do something about this?

Buyer beware! My Tiguans timing chain skipped and bent the valves. $7000 to repair... At 60,000 miles, I still owe $9600. It is in pieces in my garage. A mechanic friend of mine is working on it part-time. At every turn, I have to buy a special tool to remove a special bolt or special part. $71 for a crankshaft pulley tool.

On March 18th 2014 I brought my Jetta into the dealership for its spa treatment (part of the sales agreement on March 30, 2014). Upon completion of detailing, 2 chunks of paint had fallen off the running boards. During the walk-around with the Service Associate I told her that I often had people approach me to say that my car had been hit as the running boards had indentations on the rear and forward portions. The indentations matched on both sides of the car in which I believed was the body style. The Service Associate said she had never noticed the body style of the 2014 running boards and thought it was unique but didnt have any concerns as they were matching on both sides and agreed that it was a body style.When I returned to pick up my Jetta, the Service Associate said she had really bad news. She said she had spoken to their Sales Associate and this definitely was not a body style and in fact there was significant damage to my vehicle. A VW salesman quickly joined the conversation and claimed the indentations were caused from a hoist. I told them the only hoist my car was on was their hoist in August 2, 2014 when it was in for the first free 15,000 km oil change. I was presented an invoice for over $250.00 at the time. They had rotated my tires, and performed the 6-month service check on their own accord. I refused to pay the invoice as I specifically asked only for the oil change - nothing more.The salesman said you cant prove we did the damage; its way too late for that! He began aggressively arguing while the Service Associate said this is not the policy of Volkswagen and they would go good for any damage caused as their service department. She checked the service records and confirmed my vehicle had been in their service shop and asked me to get 2 quotes and they would do the same. She confirmed the auto body shop that I would go to was a customer of theirs and agreed they would be good to go to. She said they would call me the following day as they would want to have this addressed ASAP. They never called me back. In fact I called them the following day and found she was dismissive and didnt engage in a conversation of how they would approach this matter.Both body shops gave a quote of over $4,000 had said the damage was very serious and confirmed that it was sustained by a hoist. They both suggested I go to ICBC as soon as possible. ICBC confirmed hoist damage and proceeded to process my claim as they would go after the dealership. I asked ICBC about the trade-in value of my car since I now own a vehicle purchased at top dollar; with depreciation and $4,000+ damages, the trade-in value of my car is seriously compromised. ICBC only said I would have my deductible returned after they go after the dealership.

I dont usually do this because I believe in the good of others. But I am so disappointed with this company because of the length of time it has taken for you to report to the credit agencies that I no longer have a VW. It has been 3 plus years (March 2016) since I paid off the car in question and ever since I have tried to get a house the past few months have been hell because I have had to verify it every time someone checks my credit because your company didnt do what they were supposed to do when I turned in the car. Needless to say I will never be buying a car from you ever again.

Altogether infuriating experience. Because I live more than an hours drive away, I made a morning appointment to take my Passat in and find out why it was leaking coolant. I expected to be able to take it home that afternoon at the very latest. I showed up a few minutes before my 11:00am appointment, and was immediately told my car could not even be looked at until 2:30pm. And that they would call me when they had news. Seriously? Why do they set appointments at all if it is meaningless? Fortunately, my husband was also in town with his car, so he picked me up and we ran a few errands. By around 4:30, I still had not heard a word from VW, so I called the service department. THEN I was told that they still had not figured it out.... probably it still had not even been looked at. So we went back up the road to home, an hour and 20 minutes north.Late the next afternoon they finally called to tell me that my car needed a new heater core that would cost almost $1,700. That, in addition to the nearly $150 they charge just to diagnose the problem. I told them Id pick it up the following day, which I did. Another trip into Springfield, more miles on my husbands car and 2 1/2 hours out of an already busy day, just to go get it. So I wrote them out an invoice of my own, charging for the extra cost on my end as a result of them not honoring my appointment time. Im sure they laughed at that... and of course they did not discount my diagnostic bill to compensate, not one penny. In the meantime, I was in touch with a local trusted mechanic that I should have gone to in the first place, who said he could install a new heater core for about $750, less than half what the VW quote was. I wont be giving Napleton VW of Springfield any more of my business, and advise anyone else to steer clear as well.

The Customer service at this location is the worst Ive ever experience at any dealership. Ive own the car I purchased from them for 7 years now and every time I take it in for servicing I have to wait hours before they complete the simplest thing, i.e. oil change, state inspection. I will never purchase another vehicle from this place or any Volkswagen dealerships based on the service Ive have received.

I bought a 2008 Volkswagen GTI less than 30 days ago. I noticed on the 2nd day the A/C and the 3rd gear was grinding. I notified the dealership. They said to bring the car in. On the 11th day of owning the vehicle, the car broke down. I notified the dealership that the car was not able to move and that it will need to be towed. They told me they would not pay for the tow and that if it had anything to do for the clutch, they wouldnt pay for that also. So I called my Roadside Assistance and towed the car to the nearest repair shop. They said there that the problem is in the transmission. The dealership still refuses to pay for the tow to their shop. I was also told by the service clerk that she spoke to the owner and he said that they would tow if it had to do with transmission or engine. But they have not done so. I have called and talked to the bank, and they have contacted the dealer. But still, nothing has happened. I call everyday, trying to talk to the owner or manager. And no phone calls have been returned. Theyre not honoring the warranty.

My engine died on my car with only 73000 miles on it. I was told the balance shaft seized up with no reason why while I was driving it. Luckily I was not in an accident as my car just died in the middle of the intersection. When I called the VW headquarters, they said since it was out of warranty they would not financially assist in any way, despite the low miles and regular maintenance. The 2009 VW Tiguan has multiple issues and would not encourage anyone to ever buy this car, and at this point I am not sure I will ever buy another VW ever. Its unfortunate that they dont stand by their known vehicles that have obvious issues.

I have a new 2018 Golf GTI, I was surprised to find there is no cover for the battery, the terminals are both exposed. I asked the dealer if this was correct and they did not know, I called VW customer care and they said they dont know what they put on the cars, they are not able to answer technical questions, and I should ask the dealer. I said I had done so without satisfaction and was told to ring around dealers until I found someone who did know! I am surprised to find the two battery terminals exposed on a vehicle that is so complex, this is a potential shock and fire hazard. This is my 10th VW and I do not recall seeing the terminals totally exposed before.

The car itself is fine, the company is terrible. VW Credit continually screws up. It takes numerous contacts to get them to fix anything. Then they will ruin your credit rating when they mess up. Their automated system suddenly got screwed up and did not take 2 lease payments out after months with no problem. I was never notified and found out from Credit Karma when they reported it as 60 days of missed payments to the credit bureaus. Ive spent literally hours over the last 6 months on the phone, copying documents, faxing, mailing and following up trying to get them to fix their mistake.It tanked my credit rating causing me to be unable to refinance my home and lower my mortgage payment. This is just the worst of it as they have repeatedly messed up this account. VW Credit has been an absolute nightmare to deal with and Ive lost hours of my life trying to get them to fix their mistakes. Never, never, never again would I have a car loan or lease with VW Credit.

When we signed up to be part of the VW buyback in the diesel scandal, we were told to keep making payments until our buyback and they would adjust our refund at the time of buy-back. At our appointment, we were told this was false and we would have to contact VW Credit for the rest of our refund. Then instead of giving us our paperwork, they walked us to the VW store manager and handed him our paperwork, and made us talk to him so he could try to sell us another VW, promising that if we did they would take good care of us. REALLY!! After VW had already lied to us on multiple accounts. Sadly, it didnt end there. We had more hoops to jump through to get the buy-back money credited to our account, even though they had requested all that information on the front end. However, we got the bulk in two or three days.We contacted VW Credit for the balance of our money but were told they couldnt give us the rest of our money until they received the payoff from VW. We kept calling for the status on our refund. We learned that VW sent a check (not electronic transfer) to Chase apparently through the mail who then mailed a check to VW Credit (technically two different companies). VW Credit said they had to wait TWO WEEKS to be sure the check from Chase cleared before they could mail us the rest of our refund! It was over a month after the buy-back before we got our money -- less the interest accrued while they used our money.

We purchased a new VW Tiguan late last year from Flow VW. This has been a very disappointing experience. The car was delivered dirty and has had 2 recalls that took 6 months to fix. One was interior lights and the other was a washer fluid issue. Both are now fixed but while all of this is going on we find out at 19K miles we have to replace tires due to cupping. We only found this out after they rotated the tires. It was so bad that you could feel it in the brakes and it sounded like a wheel bearing was out. I was told by a manager to call VW as this was the only way to get attention to this problem. I was also told this was probably a issues from the factory. In my call to VW they stated that they don’t make the tires and therefore can’t warranty them. Pretty sad I was pretty sure the car has a VW emblem on it and not the tire brand. I’m a big Toyota / Lexus guy so this was a big risk I took buying a VW. If youre considering buying a VW do your homework in researching I sure wished I would have.

Bought a 2013 2.5 SE as a left over in 2014. Since then I have had the window master switch replaced, the front passenger window switch, the Bluetooth module, shifter and ignition replaced all due to failures and malfunctions. The one item was the AC where during summer temps the vent temperature fluctuated from 40 to 70 degrees, the AC would shut off humid air blow out for 10 minutes and then it would kick back on. I have brought my vehicle in many times for this issue at every 10k factory service and many times in between. The incompetent techs look for malfunction codes, check the charge level and run the car in the SHOP and say, Oh its cold...At the 40k mark outside of the B2B warranty they found the issue and told me a simple exact and recharge would fix it. Now if the charge level was fine at every AC service why would it be found now? That wasnt the case, the issue still remains. I got VWOA involved. They said nothing can be done other than having them look at it again (likely same results) where I may be liable for loaner expenses. I am never buying a VW for myself or recommending a VW to anyone again.

VW Court Settlement Diesel Jetta - I have submitted my paperwork through the claims portal starting in January 2016. Each time, they say I am missing something. I submit the missing work and then theres something else wrong. They have had to reset my account twice saying for various reasons and each time I have to resubmit which starts the paperwork problem again. Something is wrong either with their collection of paperwork or they are stalling.

@VW So here we go again with Volkswagen and their shifty business practices. I have been dealing with this problem since February. Volkswagen Drive Easy is my warranty company. I purchased their most expensive bumper to bumper extended warranty. It is the top tier level policy that they have. I paid over $4000 for it when I purchased my 2013 cc 2 years ago. It’s is a platinum bumper to bumper 36k/36 month warranty but they refuse to honor the “bumper to bumper” end of the deal. Volkswagen of Union City has been telling them for months that I need a new engine & they keep turning that down and fixing different parts of the engine instead of fixing the underlying problem. Shame on them...AGAIN!!! What is it going to take to get them to honor their contract?? After numerous band aid fixes, they finally agree with Union City that I do indeed need a new engine. However, they are not paying for all of the labor & parts that it took, and which they demanded, to get us to this point. They expect me to pay for it. WHATTTT? Volkswagen Drive Easy needs to pay for and honor all that they asked for and agreed to. My next stop is Volkswagen Drive Easy CEO, the media and legal action. In that order. I’m sick of these slimy business practices that Volkswagen has gotten accustomed to. It needs to stop. And it needs to stop now. My car has been in the shop since Aug 5, 2019, this time around and they are only reimbursing my for 10 days or $350, if they even honor that. I’ve paid almost $3000 in rental fees waiting for my car to be fixed.

I purchased a used (one owner) 2012 VW Eos less than a year ago and have put 12K miles on it. At my first oil change 4 months ago (apparently you can go 10K between changes) my husband noticed an oil leak. I took it to a VW dealer since it has a 60K powertrain warranty still in effect, who proceeds to tell me that my timing chain cover gasket is leaking and warranty does not cover it. I called corporate in Michigan who tells me that all gaskets are covered but I need a certified VW tech to diagnose my car. I proceed to tell him that it is at the dealer as we speak and they say it is not covered. The corporate office informs me that their techs are their eyes and ears and they have to believe them. So now my car, which has less than 44K miles with an oil leak is not covered and I need to pay the diagnosis fee plus parts and labor. They offer no loaner car and only provide transportation up to 10 miles (I live 20 miles away). I researched this car for 3 1/2 years before I purchased it and shopped at a VW dealer for this car but was turned away because the salesman thought I couldnt afford their precious base model EOS which is not what I wanted (I wanted the LUX model). I work very hard and I made $88K last year and have a credit score of 894 - dont tell me what I can and cannot afford! I wound up purchasing my car the same day from a Hyundai dealer less than a mile away and their service has been extraordinary! Because of VWs service and the way they talk to individuals is deplorable and because of this I will trade my car (that I love) for something I do not care for just to get the outstanding service that consumers truly deserve.

The battery died in my 2005 Toureg. I had the car towed on Thursday, Nov. 10th, to Southtown Volkswagen. I called to verify that the car was received and it was. I was also told that it would not be looked at until the following day. So on Friday, I called and they still hadnt looked at it. Then later in the afternoon, they determined that some compass something or other in the roof was staying on and draining the battery. I was told I would need to replace the battery at $350 plus $99 labor charge. I said okay. Then, they said they would check to see if the malfunction compass something or other was covered under my warranty. Of course, it wasnt. I was quoted around $500 for the repair on this. They claimed they ordered the part. However, today Nov 14, 2011, they still havent got the part. Now I am out probably close to $1200 (parts and labor and other ** I am certain they are trying to claim), not to mention the extra money I paid to purchase a warranty. What a waste of money that is. I like the car. It’s too bad the company cares so little for their customers. It’s a good way to go out of business I think.

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

On March 16, 2012, my daughter purchased a 2009 VW Tigua from Herman Cook, VW, Inc., 1435 Encinitas Blvd., Encinitas, CA 92024. Since then, the vehicle has had numerous problems, and has cost her thousands of dollars in repairs at VW dealerships in Southern California. She has followed due diligence in having the car serviced, but has continued to have costly repairs. Listed below are the issues.June 27, 2012, only three months after purchasing vehicle, paid $290.95 at Volkswagen Santa Monica (Invoice **) for: front headlamp, engine oil service, balance 4 wheels, brake fluid replace and bleed. August 29, 2012, paid $237.30 at Volkswagen Santa Monica (Invoice **) for: removed and replaced driver side HID light bulb. June 7, 2013 paid $50 (deductible) at McKenna Volkswagen for: right headlight (Invoice **). April 22, 2014, paid $382.65 at McKenna Volkswagen (Invoice (**) for : bulb (N-103-201-02), perform campaign # **. Recall Fuse (Plug-in position F 16), 40,000 mile service (non-turbo). November 21, 2014, paid $241.71 at McKenna Volkswagen (Invoice **) for : 013 campaign/recall 4515 CV burned out turning light bulb N-103-201-02 bulb, and 50,000 mile service.September 5, 2015, paid $3,075.52 at McKenna Volkswagen (Invoice **) for Perform Intake valves De-Carb, 03511 optimizer 2 Pack, flush AC system and replace AC compressor, condenser and expansion valve, recharge AC system, replace wiper blades, replace rear brake pads, replace right brake lights, cornering lights, and bumper marker bulb (3 total bulbs replaced for this invoice). Invoice states EST: 1,069 31AUG15 13:34 SA: 1692). I believe there are major issues with design of engine that caused sludge to build up in engine at low mileage, and also poor AC design that caused compressor to come apart and cause tiny metal particles to infect the entire AC system that resulted in over $1,600 of AC repair.June 3, 2016, paid $2,465.90 at McKenna Volkswagen (Invoice **) for replaced left outside brake light, replace leaking water pump and coolant, perform complete coolant system flush exchange, replaced leaking valve cover, vacuum pump gasket, upper timing cover and CAM sensor seal, replaced front brake pads, replaced 2 tires and balance new tires, front end align, perform oil change and filter.Today, August 13, 2016, as I was preparing this communication, my daughter texted me to say that the cars message system is now telling her that now something is wrong with the parking brake, and that another light needs to be fixed. This never ends, and the car is a lemon that has numerous faulty issues. Therefore, in four years of purchasing this used previously owned vehicle from a Volkswagen dealer, the lemon car has cost an additional $6,744.03. My daughter has been very diligent about taking the car in for routine service, but the additional costs are totally unacceptable and she, as a part-time working single mother with a 3-year old child, cannot continue to afford what I consider design flaw costs for the 2009 Volkswagen Tigua.

I am responding to a post from Dec 2014 about failure to start in the TDI Golf. This has been one of several problems I too have had with this vehicle. My problem started last year with similar instances of the vehicle not starting, having it towed and then having it start at the dealership with no detectable problems. A former VW technician mentioned to me that this has been a known problem with this model and that it was likely the intercooler causing the issue. The next time it happened, they checked the hoses to the intercooler and they were full of water and ice. I had to fight with VW service headquarters (and they denied there is a known problem with the intercoolers), but eventually (after several phone calls) they agreed to fix the problem at no cost to me. The car worked great for the rest of that winter season, but unfortunately the same problem is occurring again this winter. I have to say I am very disappointed with VW because I like the cars design. However, I cannot say that I would ever purchase another VW due to this reliability problem.

I called to set up a payment on a Monday for the following Friday. The CSR even repeated the dates to me. The payment was put in for the next day instead of that Friday resulting in an overdraft with a fee. I called back on that Friday and explained what they had done and asked the CSR again if she was sure that they werent going to try to take the first payment out again before I set up a new one. She assured me that they would not so I went ahead and set up the payment again. Again, she was clueless because they did indeed try to now take out 2 payments! This caused another overdraft fee and a stop payment for the second payment. I called again and they stated that they needed a copy of my bank statement proving the $88.00 in fees so I faxed them the statement and called back 3 days later. The payment had not been processed and the CSR had to place me on hold for 10 minutes to go find the fax! He assured me that a check would go out to me that day. Well, that was 5 days ago so I called back today and another CSR manager apologized and stated that somehow it didnt get send to the correct department for approval so she would take care of it today. Very poor customer service to say the least and I wont be recommending them to others.

VW New Beetle are expensive cars to maintain, difficult to work on and have unreliable transmissions and weak front lower control arm bushings. I have replaced two transmissions in 110K miles, 11 headlight bulbs, 9 trunk pistons and two sets of lower control arm bushings with ball joints plus two vacuum pumps that leak oil.

Ive had my 2013 Tiguan for 3 years now (3 months out of warranty). I love the way it looks and drives. However, even though Ive kept up with VWs recommended service, I just paid $2500 for repairs that shouldnt be happening on a car with 45k miles (a new alternator, timing case cover gaskets, control arms replaced, carbon cleaning). Just two months ago, the fuel door wouldnt open. The dealer sanded it down, calling it a manufacturing flaw (which I still dont get since it worked for a bit over 3 years). What Im getting at is that this VW is needing way too many costly repairs for a 3 year old car. I was expecting to have this car for well over 100k miles in great condition but Im not sure its going to work out that way. They sold me on the idea of German engineering being so good, lol. Fool me once.

Bought my VW CC in 2011. Everything was fine up until 2016. Started having issues with it. Just got it back 3 weeks ago. Had to have the timing chain fixed. That bill was $3200. Had to take it back 2xs after that to have the intake runner fixed along with the rear main seal because of oil leaking. Those two jobs cost me an additional $1000. Fast forward to today. Started having issues with the car not going into gear. Went back to the shop. Theres a problem with the driveshaft. Cost to fix... $3200-$5000. This is so unfair. Now I am either forced to fix it or purchase another car. Either way Im spending more money I truly dont have.

VW TDI buy back - We turned in our car on Jan. 19, 2017. Today is Feb. 22, 2017 and they still have not paid us. Not only that, the car was a 2009 and was on track to be crushed but we were not told this when it broke down and they made us pay 4300 to repair it as supposedly VW would not take back a car if it wasnt running. Now I am wondering if it was the dealer - Ken Garff in Orem Utah.

Owners of VW Tiguan are needed for an action Volkswagen Corporation US and Volkswagen Corporation Germany of Tiguan 2009 and other years for faulty roof drain hose. Faulty roof drain caused a flood in the vehicle floor that caused an engine failure, a failure of the computer system, and as a result a total loss of the car in my case.

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.

After having issues with our dashboard lights going crazy, we began reading other complaints online. We learned that the issues we were having came directly from a faulty ABS module, and then came across a VW recall on our car for the ABS module. After talking to VWs Recall Department, they told us it did indeed fall under the specific recall, and we could take it into any dealer for a fix. Our car went in on a Tuesday morning, and after 3 days of poor customer service and no answers, the mechanic let us know the ABS Module would not be covered, and we would have to pay out of pocket. He said he had even called VW directly to verify they wouldnt pay for it. We were then quoted $1300 for the repair, plus a $225 diagnostic test. He suggested I call them directly.I called the VW Recall Department again, and told them what happened. I let them know my biggest concern was the fact that they told us our car was part of this recall, and they were now unwilling to fix the issue. I also let them know the ABS brakes have always caused me issues, nearing killing me when I lost control while braking once. They said they would write it up, and look into it and get back to me in one business day. I am waiting to hear back, but there has been a lot of reason to think they will just use some excuse to not replace something so dangerous and faulty. Well see.

I called VW Roadside Assistance to tow my car that had 4 slashed tires. They said they were almost to my place and after waiting an hour they said they were stuck in traffic. So they sent another one that would be here in a few minutes. After another hour and a half, they said they would send another one. This one came an hour later, but they sent the WRONG typed! I told them many times I needed a flatbed because I had 4 slashed tires!!! Dont ever use VW Roadside Assistance. They are doing false advertising when they sell cars and say you will get free convenient roadside assistance in their package. They finally sent another one out, and after waiting all day, they finally got my car to VW but after hours!!! They SUCK!!! Dont ever use Volkswagens Roadside Assistance!

I feel we were treated unfairly by the VW Claims process. Our dealer was Moffitt Volkswagen in Bossier City, Louisiana, they were super. I dont think the 72000 (we bought the owners car with around 5400 miles on it) on our 2014 Passat TDI vehicle was in excess, after all we purchased it to drive not sit in the driveway. The 66000 plus miles we put on should have been a testament to the reliability of the vehicle. Diesel engines are made to roll not sit. I think we should have been awarded the amount $1115.56 instead of $651.00. We will NEVER EVER purchase another Volkswagen because of the shoddy way we were treated. VW Claims Service should have contacted us when submitted our claim. Instead it stayed on someones desk collecting dust when a simple email would have taken care of the missing paperwork. The communications with the Claims Service is deplorable. Customer Services obviously does not exist in your company.

We purchased a new Volkswagen CC R-line in 2012. We followed the recommended service for it, which said 10,000 miles, or once a year. Each year they have rotated the tires and recommended alignment, at extra cost, which we did. Several weeks ago we took the car in for its third service with just over 30,000 miles, and they told us we needed new tires due to excessive cupping of the tires. We never expected to have to replace tires at 30,000 miles and asked the service manager, and technician why this occurred. They said it was obviously out of alignment and thats why it happened. Now, after reading numerous complaints about this issue online about this very same car and people being quoted as being told by some VW service people that the car actually needs alignment every 3,000 miles and more frequent tire rotation, maybe every 3,000 to 5,00 miles, we are wondering why VW is not getting this message out to consumers of this product. It could be a safety issue, when they are not telling us that the cupping occurs, and the tires are worn, especially as you are riding on a low profile tire to begin with. We replaced the tires with Continentals after they presented us with 3 tire options. They specifically told us All 3 choices are good tires. One week after the tire replacements, we were riding down a street near home and the tire light came on for the front passenger side tire, and the pressure began steadily going down. Luckily we were very close to home, and after pulling in the driveway, we could hear the air escaping the tire, flattening it completely within an hour. So we are calling VW tomorrow. No damage occurred to this tire, its brand new, and we wonder whats going on.It cost us over $1000 for these new tires. The car only had 30,000 miles on it!!! After looking at all the brand new tires, we are noticing they have all started turning a dark gray color in large areas of the rubber, in the week that we have had them. We plan on getting the car back to Volkswagen as soon as possible, but were unable to put the spare on, since apparently they forgot to replace the tools in our trunk which are necessary to change the tire to the spare, when they recently replaced the tires. We know no damage occurred to this car. Now we are reading about problems with Continental tires online as well. So why did they recommend the continental tires to us? So WV has not been forthcoming with info on this car to us or many other consumers, relating to cupped tire issues which may be avoided with a different maintenance protocol for the original tires (more frequent rotations, and alignment twice a year??) and then they recommend replacing them with perhaps a suspect tire? AND, after recommending replacing, they didnt tell us that the issue could have been avoided, because they want to stick to the illusion they have created to customers that these cars are good to go, once a year service, and you are done!! They totally acted like we were the only customer who had had this problem. Well, consumer sites on the internet tell the story, and its not a new one. VW needs to step up and start telling people the defect that exists with the RR C-line, and that it affects EVERYONE!

Dont buy a Volkswagen. I made the mistake. And Im here to prevent you from doing the same thing. Heres the deal. Volkswagen is a dishonest company. Dieselgate proved that. Some of the companys former executives are now in prison. Theyre literally convicted criminals. But the issue is beyond Dieselgate. Volkswagens tend to feature some really nice German engineering with some fatal flaws that make the cost of ownership rise astronomically. Volkswagen Group of America takes no responsibility for any of this and instead only responds when it faces a class action lawsuit. I purchased a Volkswagen CC in 2010. It was an amazing, graceful vehicle for the first four years. And then became -- and remains -- like a star athlete who got injured early in his career, turning into a shell of what he once was. My Volkswagen CC is the Penny Hardaway of cars.First there was the carbon buildup issue with the intake manifold. Long story short, the intake manifold has a design flaw. It results in the buildup of carbon deposits. This is a common issue with VW and Audi direct injection engines. VW will lie to you about why it happens, blaming the type of gas you use. Cleanup costs $500-$800 to clean. Two VW dealerships lied to me about aspects of the issue, telling me two different stories. VW Group of America refused to pay for the cleaning. Ultimately, I had to get it cleaned by a non-dealer specialist. And now my turbo is failing, putting the longevity of the engine at risk. VW Group of America refuses to cover the replacement of the turbo, though the dealer technician said hes seen a lot of turbos fail.Ive had a host of other problems with this car. Leaks, replacements of shocks and struts, multiple battery failures, and frequent flat tires. Theres a class action lawsuit alleging that the suspension of the car has a design flaw, causing premature tire wear. Thats happened with me. Ive had to buy a total of 12 additional new tires for this car. Ive had to replace the battery three times. Ive had to get the intake manifold cleaned. Now I have to get the turbo replaced.I have a spreadsheet detailing my maintenance and repair costs, toiling in roughly $10,000 over eight years. There are other repairs various dealers have recommended that I did not get done or chose cheaper alternatives. Altogether, they would have totaled more than $6000 more. Every dealer comes with their own set of $2000 recommended repairs.Anyway, theres a clear pattern: these problems Ive experienced are mainly based on VW design flaws. The fuel pump issue (for which theres a recall) causes the battery to drain. The suspension design flaw (for which theres a class action lawsuit) causes the tires to wear quickly. The direct injection engine causes carbon buildup on the intake manifold. And my guess is theres some fatal flaw with the turbos. VW is a company that only responds to these issues when facing legal action. Thats why their execs are in jail. Dont make the mistake I made. Dont buy a Volkswagen. They continue to deceive after Dieselgate and should be out of business. Unethical people.

By far the worst dealer experience ever. Bought a 2015 Golf TDI last year. I purchased an alarm system and finally got tired of the remote not working so I had the dealer take the alarm out. I told the service manager that I wanted the alarm parts to take with me. I paid for them. She said no. After a quick talk with the latest of many upper management replacements who apparently quit or get canned weekly, they made her run across the street and retrieve the alarm. She returned with the main component but with no wires/plugs. Whatever. She then told me... Volkswagens dont work with alarms. This comment came straight from the service manager. I then spoke to the salesman who sold me the car and he told me, after a long conversation about how much he disliked working for VW, that I should of never bought a diesel as Vw, and this particular dealership, had no mechanics that even knew how to work on diesels. This dealership also sells Mazdas. My last 4 vehicles have been Mazda 3s. Over 500,000 miles on them with only one strut needing replacement. The salesperson told me that I should of purchased another mazda 3 as they are better cars and the mileage differences between the 2 brands are very close now.AVOID VW. I AM MAKING TRIPLE PAYMENTS ON THE GOLF TO HOPEFULLY SELL IT without too much of a loss AFTER 1 YEAR. (SAD) Volkswagen SHAME ON YOU FOR BEING LIARS, UNETHICAL, STUPID, AND BELIEVE ME; THEIR PROBLEMS START CLEAR AT THE TOP. I gave them so many chances to make things right. They completely abandon customers after the sale. Bad cars, bad company.

Extended Warranty. I purchased a 2010 Volkswagen Passat with an in-service date of 10-18-10 (warranty coverage begins). After being a loyal customer for 10 years, the company refuses to cover an P2015 Intake Manifold Runner Sensor Engine issue covered by an extended warranty if the vehicle is 120K miles or less and within the 10-year warranty. My engine light alerted me on 10-23-20. So, over the weekend I had the codes ran at AutoZone which identified the problem. On Monday 10-26-20 I called my local dealer and they informed me of the extended warranty stating I was merely 6 business days outside of the 10 year requirement but well under mileage at 92K. They suggested I call VW corporate to get this approved. I spoke with a very nice lady and then her boss and despite their professionalism, they refuse to work with me to help get this fixed. They said they simply cannot go beyond the 10 years even if it is a few days and mileage is well under. This is a VW part issue, not something user caused. Needless to say, this leaves a very bad taste in my mouth that rigidity and greed come before flexibility & doing what is right, especially during these times. This organization seems to lack compassion and the know-how of retaining long term loyal customers relationships & viewing each situation and customer as valuable.

I am glad to be a proud owner of a brand new Golf recently. However my new car was recalled recently for an oil leak for camshaft oil seal. It took the agent 3 days to repair it and the service feedback was bad. I am greatly disappointed.

I own a 2014 VW Golf TDI that I purchased brand new. Since Ive owned the vehicle I have had all the services done on time and at a VW dealership. The car currently has 40558 miles on it. I had an O2 sensor go bad on me roughly 100 miles ago. I am by no means an expert mechanic but I have been working on cars for a little over 20 years and I couldnt believe how quickly the sensor went out. Even the people at the dealership were completely shocked by how quickly it went out. When I call VW of America they basically told me yeah thats horrible but its your problem. I really thought VW was a better company than that and manufactured better products than that.

My husband and me have been the proud owners of three new Volkswagen cars. We have always had our cars maintained only by the Donaldson Volkswagen dealership in Sayville, NY. Ever since I have owned my 2004 VW Beetle, I have noticed that the ignition cylinder lock. I verbally mentioned this several times to the Donaldsons Technicians and was told VW Beetle had been made this way and I was informed to wiggle the steering wheel and place my foot on the brake. I never check out this information given to me by the technicians. My beetle is now over 88,000 miles and without an extensive warranty.On 7/18/16 my car broke down and locked. My car had to be towed to the Donaldson dealership. I explained to technician this was an on going problems throughout the years that I owned the VW Beetle. I had to fix the car. The Donaldson Technician wrote: Found steering column locked. Mechanically faulty causing damage to ignition lock cylinder, removed and replaced ignition lock cylinder, removed and replaced steering column lock. This cost was $532.30 to repair. I asked the technician again if anything could be done with the cost of the repairs since this was an ongoing problem with the ignition lock cylinder. Technician replied, no, your warranty has expired and the car is over 88,000 miles.The technician gave me the VW Cares telephone number but I received the same comment from Improvement Customer Service person Martin ** as well as their team leader MaryJo ** who made the final decision. Both of them would not give me their last names. I learned two lessons from this experience. 1) I am not a value customer at VW Donaldson. 2) Check out an on going problem with your car and find out if this problem is ongoing with other VW 2004 Beetles. My husband and me were going to purchase two more VW cars but we learned our lesson from this experience.

I bought brand new Volkswagen 2010 from dealership in Kansas City. It was serviced regularly by the VW dealers. One evening, I came back from the work, parked the car in my driveway and next morning, the car would not start. I towed the car to the service center at the dealership and they say it needs a new motor. A 74K mile Volkswagen needs a new motor. I asked the reason and the service manager says oil level was low in the car and the car if out of the warranty now. This car was service by VW dealer in Lees Summit before 3 months of the breakdown, its Check Engine indicator never got turned on, the car does not consume oil and all of a sudden the engine failed. The service center says they serviced the car properly, dealership says its out of manufacturers warranty and I am stuck with this expense of $11000. The car does not have a single dent on its body, its trim, interior is all like a new car but the engine is bad. After spending enormous time talking to the dealership, service center, VW area manager, district manager and all, we concluded that this is the last Volkswagen in my life. And me and my entire family has become a great anti-Volkswagen advocate. Absolutely shameless managers, irresponsible service center and liar manufacturer. We advise all the readers to avoid buying any product of Volkswagen. Buy it if you want to throw away your hard earned money in drain.

Purchased a 2012 Tiguan less than a year ago at 58K. From day 1 there have been constant oil leaks all year. I took it back to the dealer repeatedly. Oil leaks continued. A couple weeks ago I paid an $1800 bill for a rear main oil seal leak. VW refused to reimburse me because they said there was no recall on it and its past warranty. I know for a fact this is a consistent problem for this year and model and it should be under recall not to mention it started when it was under 60K. I am very unhappy and want to be reimbursed for the repair due to a faulty product. I wont stop until its reimbursed.

VW CC was purchased three years ago as a Dealer Certified car with 42,000 miles. Performed the 45,000 mile and 60,000 mile major services at the dealer costing over $3,500 for regular maintenance. One day after performing the 70,000 mile service with the dealer the check engine light comes on and the engine starts running roughly and stalling. VW Dealer tells me the intake manifold is a free warranty repair but demands payment of $400 to clean carbon build-up in the pistons/injectors. DO NOT BUY VW. YOU WILL REGRET THE EXPERIENCE OF OWNING IT.

On July 16th, 2015 I purchased a motor vehicle from David Maus VW South in Orlando, a Volkswagen Tiguan 2015 and unfortunately, the vehicle has been unsatisfactory, due to the fact it was supposed to be new and without problems. I have had several problems with the vehicle, as well as finding out that the vehicle purchased was not new. The vehicle has had damage and has been repaired. The Driver front door was painted and I was uninformed of this. A new vehicle should not have any prior repairs. I already spoke with the dealership and VW itself and they said the paint is not enough reason to the change the car for a new one.When purchased, the vehicles came with a problem, but with this Tiguan I have several problems. The fuel gauge displayed when I purchase the car was broke (when the tank was full that it was full). I went twice (September 15 and September 22) and I lost both days in your dealership. Two weeks ago I left the car lights on for a few hours; upon attempting to start the vehicle the battery was dead. I cannot believe that a new battery of a new car would die after being left on for such a short amount of time and that there is no automatic system that turns off the lights after several hours.I purchased a new vehicle, and I expected to not have car problems for several years. However this car has been the worst car I have ever had as if I had purchased a used car with several issues. In addition this car has minimum space in back seat and for cargo. I am really unhappy with the car especially because I feel the car was repair previous my ownership. I price for this car was really high I did not receive a product according with price.

Wow, second low mile Volkswagen to have thousands of dollars in repairs. 2009 Volkswagen CC luxe with 60,000 miles needed a rear main seal replacement for $1500. 2009 Tiguan 44,000 miles needs a new steering rack and water pump for $3000. Car just lost power while my son was driving it, dangerous! Called Volkswagen for help with repairs, out of warranty no help provided!!! NEVER AGAIN!!!

I own a Volkswagen Touareg and during a rainstorm, water drained into the fuse box and destroyed the system circuit. VW is claiming it is not a recall therefore, they will not repair the damage. The service dept told me there had been another VW in their shop two months prior with the same problem and it cost that owner $7,000. My cost is $15,000+. Why is it auto manufacturers do not have to stand by their products? If I sold a product that was defective, I would have to fix it or replace it. As a consumer, I am very dissatisfied and angry that I should have to pay for a manufacturing defect they know exists and refuses to fix it.

We have been a customer for 20 years. We purchased a VW Jetta in 2015. We have not had too many issues with the car. However, when coming back from vacation with 2 children in the car and we had a blowout at 9 pm on 64 E in Virginia. I pulled over to the side of the road, I then removed everything from the trunk to get to the spare tire. After pulling out the jack, and tire out of the car, I noticed there is no lug wrench. We called VW roadside assistance which dispatched a tow truck that I arrived 45 minutes later. We had the vehicle towed to our home which cost me $211.00. I went to VW the next morning to explain what happened and their sales manager said: Well you bought the car 4 years ago. It not our problem.I called customer service to file a complaint and received a callback and stated they are not going to do anything because the car was four years old. The sales manager was uncaring and did not even seem to care. I asked to speak to the GM and he stated he wont be in for 30 - 60 minutes. I waited to speak to the GM but never got to speak with him but was told they were not going to assist us with the tow cost. They would of if I had towed the car to their dealership. I said I had 4 people in the car (2 children) as well as a lot of luggage. After 20 years of faithful service with the company they did not care about their customers, they are only out for the money. As of today, I will NEVER BUY A VW again or recommended the dealership/company again. So much for Southern Hospitality.

Purchased our 2013 Tiguan new. Babied it... Changed oil early and often, always garaged. Tires replaced with Michelin Pilot Sport because original Michelins gone @ 14k. Rear window exploded in parking lot untouched (I was behind it when it happened). Tires shot AGAIN @ 40k... Would have been $1200 more but had warranty, so ONLY $600!!! Took it in for TX inspection @ 48k... Upper control arms/bushings shot... Replaced for $1300.00. Don’t buy VW... They’re not only crooks, they are also thieves!!!

2015 Golf TDI Wagon. So disappointed in this car. 1300 miles and six weeks old: The phone system does not sync with my i-phone. The gas gauge malfunctions. The upgraded Fender speakers are less good than my Tiguan speakers were. Cant hear the radio when the substandard AC is on. The radio goes in and out and takes about 3 minutes to even turn on. The sun shade is getting dirty when it retracts. How do I get rid of this car? It is costing too much and I do not like it. Gas mileage is less than expected.

Beware of the scam Half off the oil change. It looks like they might be putting half the oil!!! From day one always service my vehicle with Volkswagen. No one besides Volkswagen dealerships shop serviced my vehicle. A few days ago the car stopped on the freeway while driving. Lucky no one was hurt. When insurance inspector got back to me they stated that the cause of the accident was Engine fail due to zero oil in Engine. The engine had turned black inside and there was no sign of an oil change done for months. Which is not true. Also no sign of any leakage. None of the service light ever came on indicating that there was something wrong with the vehicle! The vehicle even states that Im not due for an oil change yet!When I called VW they gave me the runaround basically telling me that even though the car is not due for an oil change for another 2000 mile or months their hands are tied. Because The vehicle has too many mileage (94000) and to old (2011). But they would be happy to forward my complaint to the dealer that did my oil change. They didnt even offer to have my car inspected by one of their shop. Thought I was saving when I got that offer in the mail half off my oil change. Which now is going to cost me a new engine!

A really good vehicle, just right for me. I especially like that maintenance is only once a year. One drawback is the limited cargo space. But it is easy to get in and out. I often transport elderly people to various activities. They often comment about this feature.

I bought a used VW Toureg 3 1/2 years ago after I was told that they were the most reliable & safe SUV I could get for my family. I purchased the vehicle with 40,000 miles and knew I may have some repair bills down the line, but was reassured by the salesman that it would last until 250,000 easy with regular maintenance. Since that time, I have spent over $7000 in repairs which has included both headlights (at over $200 apiece), brakes, tires, valves, crank case ventilation, windshield wipers, expensive oil changes, etc. I cannot even remember all of the repairs I have had to do, but if I had only applied that $7000 to the purchase of the vehicle I could have gotten a new Ford with a warranty. First of all, the only place that can do the repairs is a VW dealership which adds about $75 to every service. Also, I have not taken it once where it hasnt been at least a $500 bill. We have had a Ford F-150 Truck for 15 years and have not had $500 in service in total! After taking my complaint to the service department at Northtowne VW, his response was, Yes, maam. I am now stuck with a vehicle I cant afford to trade in (I still owe) and cant afford not to fix. I hope you dont make the same mistake!

I brought in my Mother-in-laws 2004 VW Touareg into the Kitchener dealership (Crosby VW) due to major rust concerns. VWs preferred auto body shop Mitek then saw it and drafted a quote which eventually VW Canada denied saying it was surface rust even though it clearly started beneath and was solidly through. I disagreed and while I was largely ignored by VW Canada my persistence eventually ended up getting me a written response but no real explanation, process or coverage and I had to take care of the $6000 repair myself. I drive a 2012 VW Golf R and I am a long term VW fan who feels very slighted. I am experienced with most forms of legal action largely due to my employment and I seriously considered legal action as I could easily take this to small claims court, but in the end I didnt feel it was worth the bother or the issues VW Canada would create. Anyway the same VW Touareg now has rust coming from beneath again on the right rear door in the same place as it occurred in the left rear door. Im guessing VW Canada will pull the same nonsense and fail to honor the warranty. I have filed a BBB complaint to which VW Canada has denied all liability. I responded with this.I do not accept the premise of this response on the grounds that: a) VW Canada cannot upon my many requests provide any supporting documentation or scientific evidence as to how this is as they call it corrosion perforation resulting from outside influences, failure to promptly repair paint damage, damaged undercoating, or surface corrosion; b) A third body panel (passenger rear door) is currently showing signs of rust from beneath the surface, but it takes many months to even get a check up to see if it is covered due to a backlog at VW. I believe that this is a deliberate attempt to present the damage as failure to promptly repair and circumnavigate VW Canada’s responsibility to honor their warranty.c) VW Canada’s response to the BBB complaint does not make effort to address the rear driver’s side door that was replaced due to rust from beneath and provided no explanation as to how it rusted nor any coverage; d) The license plate was not in contact with the tailgate until the day before inspection when I removed the plate and cover to better see the damage. I did not put the cover back on to take in into the dealership because it broke upon removal. VW Canada has made no effort to provide any evidence that this was a long-term situation. In summary I believe based on online posting investigations, that VW Canada is following a mandate issued by management to cut costs by lowering the amount of rust corrosion claims paid out.

I spoke with someone at VW customer service on the phone July 1st, 2016 who assured me that I could make a payment through the automated system via telephone on July 4th at 8:00am. I was hung up on all day yesterday and now it is July 5th 10:20 EST and I cannot make a payment via online or through the automated system. The customer service rep told me my credit will not be affected. This is UNACCEPTABLE. Now going on 1 full hour on hold with customer service 800 number. Still have not spoke with a live person while I am calling the automated number as well. Normally, my car payment is due on the 4th of each month so I tried to make my payment through the automated system on July 1st. They have been performing system maintenance for 5 days now. I am giving 1 star but if I could give 0 I would. Never buying a VW again and its a shame Ive had 3 and like the cars but this is not worth the stress and horrendous customer service or lack thereof.

This process took way too long to solve. I had divorced and changed my name before the recall started. In filling out the many pages required by VW, a question was have you had a name change. Oh! I wish I hadnt said yes. I sent proof of name change with an ID. My drivers license. This set me back a month or more with getting my paperwork done. No one had enough common sense to know how to handle a name change. One CS said I needed a proof of a marriage certificate. What??? Marriage certificate, I said, I was divorced. People, I was on the phone for 2 hours and 15 minutes wanting to know how to resolve how to show another way to prove my name change. I sent a copy of the page in my divorce papers that proved my name change. This was not enough. I had to send my whole divorce decree. In my opinion Thats not their business but I sent it anyway thinking I would finally get my appt for the buyback. Two weeks later I was finally approved and then was sent a calendar to make appt. The first available day was another month wait. Ridiculous! Then I found out that the buyback check will be five business days after the appt before depositing. So I asked if a car would be provided for me the five to seven days that I would be without transportation. No! Was the answer. Who does this? I dont have a second car. This whole thing has been very stressful. I will never buy a VW again. Good riddance.

Cant believe the nerve of Volkswagen’s warranty and a slap on the hand. Dealership guys were very respectful and friendly but doing very bad illegal things again. Took my 2011 TDI Jetta under warranty to the dealership for LONG START and ACCELERATION LAG, (fuel issues). Day 2 of having my vehicle, Jason via text message asked for approval to do a fuel filter and air filter change for 185+tax. I asked wasnt FUEL FILTER covered under my warranty. Via text message, was told NO. Called corporate and was set up with an advisor (Kyle) who did not return my call before I was told to come get my car on day 3. Went to the dealership and spoke to a supervisor named Matt **. Asked him to explain what part about ENTIRE FUEL SYSTEM doesnt apply to the fuel filter. His explanation to me, maybe it was worded wrong. I am a certified MASTER tech and I bought this car for the warranty VW was offering. Couldnt believe it. Shouldnt have believed it. I have attached a copy of a page from my warranty booklet which leads us consumers buying these vehicles to believe Volkswagen has our back, not that we are buying and inheriting someone elses problem. I bought the vehicle about 4,000 miles ago and was told it needed done and asked for money for it. Since I did not get the job done, I was charged $143 this morning to get my vehicle back. I asked for a itemized list of what the tech did to diagnose my vehicle since I am paying $135+tax for diag. Was that honored? No, for 3 days my vehicle was with them and my warranty not covered. Advisors say whatever the dealership says because clearly in black and white for anyone to read ENTIRE not excluding filter, would lead you to believe it is covered, especially when the system is under high pressure and you have to prime the system so its really not a DIY for most consumers buying these vehicles. I didnt write the warranty and it should be honored. Not only that, my warranty also states conflicts concerning the warranty, are to be resolved in favor of the consumer. Volkswagen follow the law and honor your warranty and not play word games with the people you are trying to earn the trust back from. Im going to the top with my issue and litigation for selling me a vehicle under false advertising. Not only that, but I also have a warranty under the HPFP recall warranting me anything that touches gas. If I have to fight for my $143 back and my warranty honored, Im going to make sure the courts give their vehicle back to them.

Recently, I bought a used 2008 VW Rabbit from a private party. 2013-14 was my first winter with the Rabbit. Until my ownership the Rabbit had been garage kept. Turns out there is a VW design flaw. VW acknowledges how to repair the issue, however does not acknowledge there is a problem. Therefore, offers no recourse to accommodate VW Rabbit owners. How is this possible? How is this denial helpful? Snow and ice build up in the door jambs, over long winter months. The simple action of opening a door is meet with resistance when snow and ice accumulate due to poor drainage. The lower front corners of the doors bend out. In addition, the paint cracks and peels. Thus, rendering a well maintained VW Rabbit blemished and susceptible to rust.As the dealership nearest to my home, I had every intention of having the vehicle serviced at New Motors Volkswagen. So, I brought The VW Rabbit in for advice. I found them all too willing to shrug off the issues I am having by averting the lack of accountability and blame off on corporate, with the customary response, This is out of our hands. Indeed, it is a corporate matter - all the same it is a product they sell, they service and subsequently endorse. It would have gone a long way with me and my overall perception of Volkswagen had they shown genuine concern and support. Local dealerships are the corporate cornerstone in each community. The lack of aid, comfort and cooperation exhibited by this Volkswagen dealership is indicative of the exact type of behavior we can expect from Volkswagen Corporate themselves. Ultimately, the dealership apple doesnt fall far from the corporate tree. Clearly, Volkswagen has no consideration for the consumers of their products - why wouldnt their dealerships embrace the same cold policies?Understanding I am not the original owner, understanding the so-called warranty has expired and understanding the vehicle has been introduced to weather conditions and storage conditions it has not faced in its previous years, should I, the consumer who entrusted my savings, my earnings and my faith in the Volkswagen product, be left out in the cold? It appears that is exactly what Volkswagen Corporate and its fledgling dealerships are doing. Taking advantage of hardworking people such as myself, who are too small to contest the mighty corporate injustices of Volkswagen. Volkswagen is treating myself and every one of its consumers as simple-minded prey by selling inferior products without certitude and without aegis. Volkswagen will NOT take responsibility or offer any assistance.Unlike Volkswagen, I can admit when I have made a mistake. By purchasing my 2008 Volkswagen Rabbit, I have certainly displayed an egregious lapse in judgement. Without a doubt, Volkswagen is not a company driven by consumer satisfaction, or superior products, but rather a company driven by bottom line profit margins. Thank you Volkswagen for correcting me.

Faulty cord causing airbag light sensor. I have a 2003 volkswagen beetle. I had an airbag sensor light go off on my dashboard recently. I got it checked out by a local mechanic and he finally came to the conclusion that it had something to do with a cord under my passenger seat. I have researched this issue and found that it is a very common problem with volkswagen. I had never even seen this light on before. I contacted volkswagen of america and was told in a response email that I would be contacted within 2 business days. Over a week passed, and I had to call them to check on the status of my request. I was then told that they responded, which I never received. Also, they even admitted in the notes that the customer service advocate read back to me, that they conducted research and are simply not willing to cover the cost to correct the problem due to the age of my car. It is a 2003 not a 1980. At what point does a timeline for correcting a defect expire and who decides this? This is a major safety hazard for me and very inconvenient. With the sensor going off, the airbag is currently disabled. I cannot allow any passengers to ride with me. I do not feel that I should have to cover the cost of a faulty part out of my control, especially when there are many many other cases with the same issue. I am very disappointed in the way my request was handled.

Ive owned over 20 cars in my lifetime - most were financed. IVE NEVER HAD A WORSE EXPERIENCE THAN VW CREDIT. As a 6 time VW owner...Ive been trying to get a payoff (so I can purchase the car for my son)...and they WONT GIVE ME A PAYOFF unless I visit a dealer. What a scam! Never again!

Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and has spent 1000s of dollars in repair. But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all, as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW. This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundredth 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan it would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty. This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it!!! Before an innocent family dies!!! Help!!! In the meantime I will tell my story in the social media, to people, in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can etc., etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! In other peoples Tiguan that have had the same problem it just keeps reoccurring after being fixed. VW has lost a loyal customer forever!

They have covered many repairs and updates on my Jetta. Whether tail lights, oil changes, tires and headlights. The dealership we use is Campbell Nelson Volkswagen and they are pleasant and courteous. They keep us informed of any mechanical issues that need addressing.

Receiving my final invoice from VW credit for 4,888. This was a lease return that I thought was factored into the deal. Guess what, it was not. I am writing this as I just received my final invoice coming off a lease. Well guess what, I owe 4,888 dollars. This was back from May of 2018. At the time I gave Lakeland VW 5 stars. Matter of fact went and purchased 2 more VW as I was so happy. Well stupid me I should have asked more questions before signing any paperwork. Of course they took my trade/lease and gave me 1,000 dollars to make up for the remaining 6 lease payments. At the time this seemed weird but they told me not to worry about it, You will get your final invoice showing the remaining lease payments, take the money we send you and pay your final invoice from VW credit. What they didnt tell me is that you will also have to pay for high mileage, dents, dings and any excessive wear and tear. Well this just cost me an additional 3,888 dollars. Stupid me (because I have never leased). All they did was take and send it back to VW credit. I thought this was being treated as a normal trade in and any excessive wear and tear was factored into the deal. NOPE just the opposite. One would think they would have fully disclosed this prior to me signing the deal. Had I would have known I would have just kept the car until the lease ran out and just purchased it out right, which I had planned to do anyways. I have spoke to VW Corp and VW credit and of course there is nothing that can do, this lies with the dealership. I am warning you, if your coming off a lease be very careful and ask 1,000 of questions before signing your name. 7 months later you will get the same invoice as I did. Cost me an additional 3,888 bucks. Stupid me, go somewhere else that will have full disclosure since this is not your day job and youre trusting others with your money or at least trusting others to fully disclose your huge purchase. I would like the dealership to honor paying the additional 3,600 dollars that should have been factored into the deal.

When I first bought my GTI in 2011. My clutch had issues from the beginning. 2 years later my moon-roof died. They wanted 1,000 to fix it. My driver side window wont roll up. I had to have my transmission rebuilt 3 months ago and then I had to replace my coils. My car has only 85,000 miles on it. Now Im replacing a tie rod and cannot find the inner tool anywhere. Im so over this car and so disappointed. My family told me to buy a Honda. I wish I wouldve listened. They all own Hondas. No maintenance cars. As soon as I can Im getting rid of it and VW for life. Ive read so many terrible reviews about VW products. Its terrible.

I called for an itemization report because although I was making payments well above what I owed, it was not reflected in my account. It took three calls to get an itemization report. When I finally got the report, which reflected that my loan had already been paid, but an account balance was being shown as owed. I asked to speak to someone else, which was a manager with an IQ well below 30 and who was obviously really poorly educated. She kept asking me where I was getting my numbers, and I kept telling her from the information you just sent me. She kept telling me that her information was accurate and I owed about a grand, when really they owed me. I told her to add what she gave me, and she told me she did not have time to add 33 payments. I asked to speak to someone else who was going to be proactive and helpful. She told me there was no one else. I have to file a complaint with the BBB and call in a favor from a lawyer to get this issue resolved. These people are thieves and are genuinely cavalier to the fact that they do not know basic math.

I am very disappointed with Volkswagen Of America. My CC has a recall on the fuel pump since last August. I don’t feel safe driving the car and with children. Volkswagen does not have the fix yet and they don’t know when they will have the part. They would NOT let me out of my lease. They said they could send me a check for two free months of payment. Which I turned around in less than a week to pay for a unexpected repair of the on the car. I left a message for the manager of Vyletel Volkswagen of Sterling Heights MI to see what other options I have. Of course I did not receive a callback. Volkswagen of America will not provide any other options except for me to pay off our lease. It’s very disappointing after we have been customers with Volkswagen since 2005 and we never had a issue with our prior cars. I have filed a complaint with Federal Safety. Next step to file with State Attorney General!

We have 2 VW Diesel TDIs and we have been corresponding with VW for 3 months about both the buyback and the modification. We got the final approval letter for the modification back very quickly but once you call to schedule an appointment at the dealership, they say that the modification hasnt even been developed yet and they give you 1/3 of the money they owe but not until a modification has been APPROVED which could be several months and then you get the other 2/3 of the money once it is installed. A TOTAL SCAM!We then decided that they is so scandalous that we dont either one of our VWs anymore so we called and said we changed our mind and want to turn in both VWs. Of course when we call, they say the final offer has been approved for the buyback and we should get an email in our portal any day. That was a month ago... In the meantime, we still have to pay the payments and VW is still making money off us. Something needs to be done. The customer service agents are clueless. VERY ANGRY... I will never buy a VW again.

Faulty seat recliner - I have owned a new Gold Cabriolette for nearly a year now. I love it, except for one repetitive and irritating fault - the seat release to swing the seat forward to move so you can access the rear seats is made of a plastic material attached to a metal shaft that releases the seat mechanism. The connection between the plastic handle and the metal shaft is continually breaking. When this occurs, you cannot access the rear seats as the seats will not move. You must return again and again to have VW dealer reattach the handle to shaft. What an absurd mechanism. Why cant they have one metal handle shaft that does not break every time you touch it?

Leased a new 2018 Passat thru VW of The Woodlands. Dealership is now closed and VW will not honor the service agreement or the extended warranties that I purchased because the dealership is no longer in business. Obviously I chose the wrong brand. VW told me they have no desire to make things right. I will now have to pay for all services (oil changes and maintenance) and all other extras I purchased and paid for are now null and void.

I had my VW Jetta for three years, the problem began when I wanted to purchase the vehicle I leased. It took 3 months of calling to get the payoff in writing. I would call VW Credit and sit on hold for at least 30 minutes, before someone would answer. If I could stay on hold that long, I work full-time, and my Mother had heart surgery, so time was not something I had a lot of. If and or when someone would answer, one of two things would happen. They would disconnect me or tell me they could not help me. Call the dealership. I call the dealership and they tell me to call VW Credit. Finally, I got the payoff, then the check engine light comes on. Guess what happened when I took it to the dealership, the same all over again. Ive been there three times with nothing in writing as to whats wrong with it. Plus an open recall that was not even addressed. I am saddened by the complete disconnect from VW. I have an appointment at a local Ford dealership, that has a former VW technician on staff to diagnose the problem. I really thought VW was a quality product, I never had this problem with a Ford.

My timing chain needed to be replaced on a 2017 Tiguan (or so they said). Only 70,000 miles. I changed the oil with synthetic per VWs maintenance schedule. Even though they had a massive recall on this same issue and claimed it was resolved, it hasnt been. VW reviewed the case and determined no action was necessary on their part. Basically, sorry, too bad. Then 3 days at the dealer with no loaner. VW Customer Care is a hardly that. Customer- Dont Care should be the name of the department. Over 1 hour on hold, or wait for a call back- you wont lose you place in line...get the call back later, only to be on hold another 20 minutes....seriously? They wont give direct numbers, so every time you call you have to go through this drill.

As we were traveling down the road one day, our Volkswagen TDI started to make this awful noise and started to sound like it was going to cut out on us. We were about 16 miles out of town and turned back and went home. We had to drive slow, as the car kept making this awful sound and acted like it was going to quit running.When we got home, my husband pulled it into the garage and started to look things over. He took the panel that was on the underside of the car off and found all kinds of metal shavings and oil. It looked horrible.We called Broadway and explained what happened and then had the car towed to their garage (35 miles one way). After they looked at it, it was discovered that there was a 2-piece flywheel that flew apart. What is a 2-piece flywheel doing in a diesel car? It is my understanding that because of the torque that is produced by a diesel engine, it should have been a 1-piece flywheel.As the result of the flywheel coming apart, the pieces of metal shot through and into the transmission wall and wrecked the transmission. Broadway contacted Volkswagen and explained what happened. They agreed to replace the flywheel, but would not cover any of the transmission because the car was out of warranty.We had 85,000 miles on the car and warranty was up at 60,000 miles. There were 2 other cars that were brought into this dealer for the same issue and Volkswagen wouldnt touch one of them because that car had 112,000 miles on it. The other vehicle had the extended warranty so therefore that car was fixed.This was a problem in another country (I cant remember which one it was) and Volkswagen recalled these cars.The car did get fixed with a 1-piece flywheel and $5,400. This cost did not include the cost of the flywheel, which would have been an additional $750 had Volkswagen not covered that cost.I will not own another Volkswagen vehicle (this vehicle was our second TDI). Had Volkswagen paid for at least, if not all, of the cost of the transmission replacement, it would have made them a better looking company. What they did was wrong and the consumer paid for it.

I have been an on/off VW owner for almost 15 years. I recently became one again just a few months ago and now I know why I was on/off, rather than always on! After this current experience, I cannot recommend Volkswagen products any longer and no matter what changes they make, I will never return. My recent vehicle was purchased brand new and the quality of workmanship on it is so poor that I would not let my worst enemy get one. Mine came with a defective dashboard straight out of the factory! The dash had a golf ball sized imperfection and a few hollow spots near the passenger airbag.The front window trims also had gashes in them and were also colored differently. One of my interior lights has a bug and some floating debris inside of the housing. There is a s black paint mark on one side of my trunk door (my vehicle is red). I dont care how much the vehicle retails for, this workmanship is pure junk and 100% unacceptable. This vehicle and all of VW is a total embarrassment to the entire car world. Even FORD is putting out top-notch vehicles in 2020. SHAME ON YOU VOLKSWAGEN.