The Volkswagen EOS was a little pricey, but I haven’t enjoyed owning and driving a car as much as this one! It has supreme performance instantly even in freezing temperatures. After driving it for six years it still looks and feels like new. It’s very responsive, making me feel very safe in tricky traffic conditions.

Volkswagen Canada has offered a goodwill gesture and I have accepted. I am satisified with the actions of Volkswagen Canada. Thanks.

I have a 2014 Jetta with 29k miles on it and the battery died and left me stranded in a parking garage. I asked VW to replace it under warranty, but they refused because the mileage is over 5k miles. I have no intentions of purchasing another VW in the future.

Being a foreigner for over 4 years in the US, I had a hard time building credit, trying to get credit cards but banks never wanting to give them due to being on a US visa. So after I got denied several times years before I finally got financing on a Passat with $6000 down payment and a 14% interest rate and of course the salespeople at VW Santa Monica scamming me by making the price higher when we did the contract, from $17399 to suddenly $18956 or something including all the fees, so that I pay interest ON the fees as well (did not know better) paying $26.000 something on the car when paid off! So almost $9000 more than this crappy car is worth. Anyway, after paying on time for more than 1 year, I lost my job and fell behind with payments. I called a few times asking to refinance or lower the payments to no avail. Then fell behind 5 month and of course when I call they tell me car is in repo but they take the repo off if I pay at least 4 payments asap. I tell them I am overseas and need to have my US checks cleared through my bank which took 3-4 weeks over the Christmas holidays. So as soon as it cleared I send a money order via FedEx with 5 month worth of payments to get current. So I call 2 weeks later and they tell me I have to return the car as my account was closed. I am like, WHAT??? They told me on the phone if I pay 5 payments they will take off the repo and I can pay monthly via bank transfer from then on, and I call and they just canceled everything they said before and say Pay $14.000 - right now or bring the car back. I cannot believe it. They say, Contract says bla bla cancelled when in default, even after I agreed on the phone to pay them 5 payments and get current and DID pay them, they say, It was TOO LATE and now they want the total outstanding on the car within days or need the car back. What a ** company, the WORST liars and scammers out there! I paid up, she confirmed my payment but supposedly it was days too late. So now I dont know what to do, lose $26000, and the car, cannot drive to work without a car, still have to pay off the rest. Instead of working with us these scammers rather take your car and still have you pay off the rest because they is how they make money. NEVER VOLKSWAGEN AGAIN. Worst car company ever. I am going back to Honda or anything that is better than this ** pile of a company. Will tell all my friends to never buy a VW!

On March 21st, my daughter was driving her friend to the airport when they smelled something burning. She has a 2007 Volkswagen Jetta Wolfsburg Edition (100K) that she bought when she turned 16 with a majority of her own money. The seat heater malfunctioned and burned a huge hole through her seat and right through her sweatshirt and t-shirt. We have read tons of complaints about the seat heaters. Since the black leather in her car is no longer being manufactured, they want to replace it with a light gray leather. The bottom seat will remain black and they will replace the portion your back rests on with light gray. This is a horrible remedy. She will have one light gray seat and the others will be black. An entire month has gone by and the parts are still not here. The first order was supposedly lost so they placed another order and its on backorder with no ETA. Volkswagen in NO WAY cares about their customers. This is the worst customer service we have ever dealt with. Dont buy a VOLKSWAGEN if you expect to be taken care of! All they do is string you along. I cannot believe that they can continue to get away with this. CUSTOMER Care is a total JOKE! You should honestly be ashamed of yourself for the way you handle serious issues. She was not part of their recall.

I purchased a used (one owner) 2012 VW Eos less than a year ago and have put 12K miles on it. At my first oil change 4 months ago (apparently you can go 10K between changes) my husband noticed an oil leak. I took it to a VW dealer since it has a 60K powertrain warranty still in effect, who proceeds to tell me that my timing chain cover gasket is leaking and warranty does not cover it. I called corporate in Michigan who tells me that all gaskets are covered but I need a certified VW tech to diagnose my car. I proceed to tell him that it is at the dealer as we speak and they say it is not covered. The corporate office informs me that their techs are their eyes and ears and they have to believe them. So now my car, which has less than 44K miles with an oil leak is not covered and I need to pay the diagnosis fee plus parts and labor. They offer no loaner car and only provide transportation up to 10 miles (I live 20 miles away). I researched this car for 3 1/2 years before I purchased it and shopped at a VW dealer for this car but was turned away because the salesman thought I couldnt afford their precious base model EOS which is not what I wanted (I wanted the LUX model). I work very hard and I made $88K last year and have a credit score of 894 - dont tell me what I can and cannot afford! I wound up purchasing my car the same day from a Hyundai dealer less than a mile away and their service has been extraordinary! Because of VWs service and the way they talk to individuals is deplorable and because of this I will trade my car (that I love) for something I do not care for just to get the outstanding service that consumers truly deserve.

We have 2 VW Diesel TDIs and we have been corresponding with VW for 3 months about both the buyback and the modification. We got the final approval letter for the modification back very quickly but once you call to schedule an appointment at the dealership, they say that the modification hasnt even been developed yet and they give you 1/3 of the money they owe but not until a modification has been APPROVED which could be several months and then you get the other 2/3 of the money once it is installed. A TOTAL SCAM!We then decided that they is so scandalous that we dont either one of our VWs anymore so we called and said we changed our mind and want to turn in both VWs. Of course when we call, they say the final offer has been approved for the buyback and we should get an email in our portal any day. That was a month ago... In the meantime, we still have to pay the payments and VW is still making money off us. Something needs to be done. The customer service agents are clueless. VERY ANGRY... I will never buy a VW again.

My five years old 2011 VW Tiguan had two major mechanical problems. One problem with the fuel injection was fixed for free because of the recall. Another problem was the antifreeze leak that would cost me more than $3K to fix. That made me decide to trade it in for the reliable Volvo. One week after giving away Tiguan, the second car made by VW Jetta Sport Wagon 2013 didnt start. The dealership diagnosed sensor problem that can be fixed for only $300. After few hours they call us back (probably thought they didnt ripped us off enough) and told us that the computer is broken and need to be replaced. It will be another $1600 + $300 for the sensor that might be broken or not. We are very scared to hear from those VW people tomorrow. The car is very expensive and in the hands of people we dont trust who keep finding wrong things with very costly parts. I already told my sad story everyone I know. At this point we used to have two new cars and ended up with nothing just because we shopped at VW. I hope people learn from our mistake and that VW manufacturing stop producing these very expensive but so below lowest quality cars.

My fiancee leased upon my recommendation in 2013 a VW CC. We decided to return it 2 months before the lease ended. The mileage on the car was 35% lower than what the lease contract specified, as it was only used half a year (snow birds in Florida). The car had absolutely no visible wear and tear, neither the body nor the inside. Upon delivery of the car we never ever got a call from the dealer asking why we were returning it. Neither did we get any comments about the returned car. Neither were we asked to have it surveyed. 2 weeks after delivery we get a statement from VW asking for over $400.00 for deep scratches on the hood, the outside mirrors, the bumper. I call VW-credit and raise my objection. The answer: We do not care what your arguments are. We had it surveyed by SGS and they assessed the damages!! I dont know which car they assessed but certainly not the one which we returned. I asked, why were we not informed about these damages nor were we supplied the SGS-inspection report. The answer from the incredibly rude VW-Credit employee: Its not our business to supply you with a report from the surveyor nor is it our job to inform you of the damage!!!I argued that the dealer should have informed us if they had independently found any damage. The answer from VW Credit Then go and complain to them. We have nothing to do with the dealer. We recommend you pay as promptly or we will take action against you, which wont be good for you. We complained to the sales Manager at VW in Naples Florida, where we leased the car. The reply from the manager: We have nothing to do with this. If you have complaints then address them to VW Credit!!Called back VW-Credit. The bottom line answer: Report the damages to your insurance company. I replied, NO, I am not committing insurance fraud for you to cash money because that is exactly what you are asking me to do. I repeated that the car had absolutely zero scratches nor damages. What was the reply from VW-Credit: We have no time for people like you. Phone hung up!We have leased the following brands in the past 10 years: Lexus, Kia, BMW. Have we EVER encountered any problems returning the cars? Never ever! Quite the contrary, we received letters thanking us for the business and inviting us to visit our dealer of trust so that he could help us choose a new vehicle. One fact is sure: NEVER EVER AGAIN WILL WE LEASE OR PURCHASE A VW!! If you have one under a lease contract, BEWARE WHEN YOU RETURN IT. We all know that VW needs to make up for the losses incurred due to the fraud committed with the emission scandal. Defrauding customers even more to get money from their pockets at the end of a lease is certainly a good way to reaffirm the company moral.

My husband and I have had a 2015 Volkswagen Passat that we leased in Sept of 2015 from AutoFair Volkswagen of Nashua. When we did this we were not given a choice of color, make, model etc., nor did they work within our budget of what we could afford for a car payment. They told us not to worry about mileage as we are now over our mileage that we were allotted for the 4 year lease. We have tried several times to trade it in for something smaller and they won’t work with us, they have called us multiple times wanting to buy the car back and we go up there and they tell us there is nothing that they can do for us. I have made several attempts to reach out to the sales manager and she will not return my phone call. She finally returned my call to tell me she had no recollection of the CEO of Volkswagen calling and speaking with her that she had no notes, but yet he called me to tell me he spoke with her and she would be calling me to see what they could do to rectify the situation. I again have put in another call to the CEO awaiting his return phone call to discuss this matter. If this doesn’t get resolved I will have no choice but to hire an attorney and deal with this Legally as we are not happy with the car and it has some mechanical issues that need to be fixed.

My residual value at the end of lease was $21,218.60. I extended my lease six more months... and made 6 more automatic payments of $476. This reduced my residual value to $18,374.28 + tax. After I requested a payoff amount and mail the payment check... VW posted a lease rebate charge of $467.12 to my account. Now they have issued a letter reading that there is a short amount that needs to be paid to satisfy the contract.

I had my VW Jetta for three years, the problem began when I wanted to purchase the vehicle I leased. It took 3 months of calling to get the payoff in writing. I would call VW Credit and sit on hold for at least 30 minutes, before someone would answer. If I could stay on hold that long, I work full-time, and my Mother had heart surgery, so time was not something I had a lot of. If and or when someone would answer, one of two things would happen. They would disconnect me or tell me they could not help me. Call the dealership. I call the dealership and they tell me to call VW Credit. Finally, I got the payoff, then the check engine light comes on. Guess what happened when I took it to the dealership, the same all over again. Ive been there three times with nothing in writing as to whats wrong with it. Plus an open recall that was not even addressed. I am saddened by the complete disconnect from VW. I have an appointment at a local Ford dealership, that has a former VW technician on staff to diagnose the problem. I really thought VW was a quality product, I never had this problem with a Ford.

I noticed my 2009 Volkswagen Tiguan Headliner was coming apart from the sunglass compartment. The next morning it had separated from the light. I drove my car to the Lundes dealer in Peoria. The serviceman gave me the number to Volkswagen customer service. I spoke to Dylan, who told me they only warranty the item for 3 years/36 thousand miles. I was so upset. I asked to talk to his supervisor, who on a Friday was not around. I received a call from Stephanie this morning, restating my concerns of the failing headliner. I asked if she wanted pictures to help VW figure out why they have failing glue. She just repeated what the script reader had to say. I then asked to talk to her manager. I havent heard from them. I cannot believe a car this age has a headliner falling down. I would be ashamed if I was Volkswagen. This is not a wear and tear item. This should not be happening. Thanks Volkswagen for the disappointment.

VW has made serious roadblocks to processing my claim for the VW buyback. I started the process in October 2016 and have sent documents to them at least eleven times now and they are requesting again. I feel this is deliberate stalling on the part of VW to process my claim.

I just bought my car (used) five months ago with +_ 52,000 miles on it. Great carfax, nothing wrong with the car. A little over a week ago, the timing chain slipped and destroyed the engine, causing thousands of dollars in repairs. I have contacted everyone I can think of for assistance with this issue; considering the car only has a little over 61,000 miles on it now. Volkswagen has offered no help with the problem whatsoever. Considering this is a defect in the manufacturing of the vehicle, I would think they would offer some assistance considering the amount of trouble they are in now with the TDI trouble they are in. I have owned three cars previously and never had such a horrible experience with them. I went with Volkswagen because I was under the impression they were a reliable and dependable car. They are far from that. Because of this issue, I now have a car loan for the next 5 years and no car to show for it. I have researched this issue and its not just me with the problem. Many other people have had the same issue before 100,000 miles on their VW as well. If you are considering this brand, DONT! They are of no help and have so many loopholes in their warranty so when something catastrophic happens, you wont be covered. There are so many other car brands out there. Go with someone else. VW is a HUGE disappointment in customer service and reliability. Hopefully, with the current lawsuit they have against them, they will go out of business so no one else has this problem.

I have had leaking issues with my 2007 eos but have been told by dealer every time I had taken in that they could not detect any leaks. When it rained hard it leaks and it leaks on door panel and on part of leather seat. After I picked up car from dealer I would take to car wash. Of course it leaked then just like when it rains really hard. Called volkswagen customer service and they told me that they dont recommend taking to high pressures car wash and that they feel there is no issue. I was fed up constantly taking car to dealer not only for leaking but other issues. My car has condensation on inside of windows and the leather that cover door panels have peeled up from door. Drivers side window control needs to replaced. I will never buy or recommend a volkswagen ever. Dealership or company will not acknowledge any leaking issue.

I bought my 2008 Jetta in 2007. At first I was very pleased with the style and performance of my new car. Unfortunately, in 2013 my Jetta started falling apart from the inside out. I have had a car that fell apart from the inside out before - not even my used Ford Falcon. Inside material has pulled from every seam, which is now attached by thumb tacks. I have since found out that other Jetta owners have had this same problem. I have owned two Acura Integras for 10 years each and never had a speck of trouble with either one. What is up with the Jetta? I will never own another Volkswagen ever, ever, ever.

Purchased a used 2010 Volkswagen cc about a year ago with 70,000 miles. Clean carfax, no accidents. I did have the understanding Volkswagens are expensive to have worked on, but also thought they are supposed to be well built and reliable. The car has been a nightmare from day 1. Just the last 2 months alone the has been in and out of the dealership 5 times. The intake manifold, all the fuel injectors, the fuel pump, fuel pump control module, carbon build up... on and on and just as horrible as the car is the dealership. Ship is just as bad (maybe worse). Volkswagen doesnt stand by their product. They know about all the problems people have with them and they dont care.Just with the fuel system alone I truly dont believe all those parts I mentioned above failed. I think the techs just kept throwing parts at it until it ran at my expense of course. I could keep going and going... Long story short do yourself a favor and buy another brand. I hope the emissions scandal puts them out of business. Every time I drive the car I now wonder am I going to arrive at my destination? Totally disgusted!!!

So Frustrated my car just got repaired last week and now I’m back with the light on again and they are charging me again for the Diagnosis when it should already be fixed and I shouldn’t be here again and nor should I be charged again when it should of been fixed right the 1st time I was here and were in a middle of a pandemic and you are charging again not right at all!!!!

I bought my wife her second Golf. It was a brand new 2010 model made in Mexico. Her first Golf was made in Germany but it did have some problems with the A/C compressor clutch at 10K miles, instrument cluster light flickers, inoperable stereo and consistent brake issues. Now onto the Mexican made Golf nightmare. During the first 6K miles my wife has been stranded three times. Transmissions electrical and mechanical component failure. A/C compressor failure at 7K miles, window regulator driver side at 9K miles, another one on passenger side at 11K miles, rear windows completely inoperable at 14K miles, rear defroster inoperable, driver door failed to unlock, exterior window rubber seals distorted resulting in leaks, stereo digital display failure, and of course, numerous engine light ups. The craftsmanship was horrible. Loose, shakes, rattles and mysterious noises. Service techs blame VWs Mexico plant for being in production start-up mode. Thats an unacceptable excuse. I dont recall Honda, Toyota or Nissan selling junk because of production transfer. Regardless of all the cheap and stupid excuses VW created, the Golf is long gone; thanks to a lease we broke early. I feel terribly bad for the next owner. Based on numerous reviews and data from reliable agencies, VW seems to continue in producing hit-or-miss cars. Two Golfs were enough to deter my wife in ever touching another VW product. Too bad for her because she loved Golfs. She has since bought a new Rav4, against my recommendation, and loves it. She has put 45,000 miles with absolutely NO ISSUES. Not a single problem.

Their sales brochure advertises Trailer Hitch Preparation is included. I was stunned to get a price for installation of $1,000 - five times the $200 amount I have spent installing hitches on other cars. Installation by non-dealers is not less expensive as special parts are needed and labor costs are high because of the difficulty.

I purchased a brand-new model of 2016 VW Golf GTI last year. I havent driven it much, which only has less than 4000 miles on it now. Recently, I had a flat tire due to the poor quality of Hankook tire (made in Korea) used by VW manufacturer. My flat tire happened when I was driving on a freeway (in very good condition) when the passenger side front tire suddenly burst a hole in its sidewall with no road hazard present. I called VW local dealership but was told to contact Hankook (the tire maker) directly by myself.Hankook did not follow the companys established procedure for handling tire warranty, but rushed to an arbitrary judgement on tire damage in its own favor, insisting on saying it was caused by road hazard. It never allowed the local VW dealership to fill out a tire warranty coverage claim form on my behalf. I paid $200+ out of my own pocket for tire replacement. I deeply regret that VW chose Hankook over other better tire brands. Hankook tires poor quality makes VW vehicles prone to road accidents. It also makes VW look cheap. For these reasons, I would strongly advise fellow motorists not to consider VW Golf GTI among their purchasing options.

Leased a vw cc for 36 months. Great price, good car. Tried to return it, vw leasing contracted independent evaluator to inspect the car. Tried for 10 days to get them on phone. Tried to go on their website. Malfunctioning. Frustrated, called the dealer where I bought it, they said bring it to them. I was penalized 400.00 for not buying another vw, even though they raised the price 8k on the same car no improvements, ridiculous!!! Then assessed another 400 for excessive wear. I refused to pay vw credit. They threatened to turn me into a collection agency which would ruin my credit. Funny thing is I had a body shop touch up the entire car before returning, I inspected it. Had Michelins on it in good shape. Read their lease before you sign, I will never buy a VW again.

My Clock Spring 2011 Tiguan broke about 6 months ago, I put the repair on hold, my mileage was about 109K, I have receipt from my mechanic for the 120$ I paid him to figure out what was wrong. VW has issued an extended warranty on this to 120K (IMO should be a recall), I moved so I did not receive the notice until 120,300 miles. Even with proof that it broke before and so close to the warranty date they will not honor... Seriously its the 5th VW I have owned, with all of their issues you would think they would be trying to build customer base, not alienating. This is just not right.

A disgrace!!!! This company has no loyalty to its customers and is not willing to help!!! As a customer of over 15 years, they collected money from an insurance payout and then refused to take it off my credit report even though the insurance company paid them within a week!!! I was in a terrible accident and am still paying the price!! I will never get a Volkswagen again! Go to another car company - its only a matter of time before you belly up.

Volkswagen Taiguan 2016 with push button start will drain the battery to zero by itself. I turned off the car by pushing the button and left the car parked in the daylight. At night the car automatically turned on the headlights and drained the battery. I was stranded the next morning and had to call roadside assist. This is the most stupid thing on the car. With only 175 miles I had to call assistance because the car turned on its own lights while parked. The tow truck driver said I was the fifth Taiguan he had jump started because of this problem. VW needs to correct this. If the driver touches the kill button twice, or bumps it while getting out of the car the ignition will go on after the engine is shut off and will eventually turn the lights on leaving you stranded. Never use Auto Lights on this car.

A VW shop has had my car for over two weeks and come to find out the timing chain tensioner malfunctioned and broke the chain and the cam. I reached out to VW for help to pay the repair cost on a car that only has 56,000 miles and shouldnt be having engine trouble such as this. Well the response from VW was that they would not help. Then I find out there is a lawsuit against VW for this very issue. I reached back out to VW and they still said no due to my VIN number did not match the cars with this issue. Funny how my car was a year newer model but still had the same issue. I will never again recommend that anyone buy a VW for they dont stand behind their product.

My 1st car was a mark 1 Golf, purchased November of 1984. In 7 years, I racked up 300,000 km and it served me very well. Since then, I have owned a Golf TDI, 2 Eurovans, Passatt TDI wagon, a V6 Touareg, a Jetta TDI wagon, 2 Beetles, a Golf R & a Tiguan in addition to an Audi A4 & Q5. Sure there was maintenance required, a few repairs and issues that required warranty claims, some that were not covered, but the value of ownership outweighed the costs.By enlarge, my VWs have been reliable, practical and most of all fun to drive and own. I appreciate the thoughtful design and top quality engineering that goes into all VW products. They are worth every penny of their asking price!

We purchased a 2012 VW CC in May of 2012. The car was used and had approx. 18,000 miles at time of purchase, currently the car has 72,000. We had routine oil changes done (more than required by VW) and service to our vehicle. In 2014 at 51,000 miles our 2012 VW CC needed a new engine. We took it to a VW dealer and had the engine replaced. At the time of engine replacement, it was RECOMMENDED not included in our engine replacement that a transmission oil change may be needed. This information was not pressing in its delivery as other additional services were provided and included at time of engine replacement this was not. At the time of engine replacement the mileage was 12,000 miles over the recommended oil transmission change which was at 40,000 miles. Our car is currently at a VW dealer who is stating negligence on our part after ONE missed oil transmission change. We were quoted $5,500 to replace transmission on a car that will be three years old to us May 27, 2015. What options exist? Smells like a lemon.

On May 29, 2015 my car had a crash that I was told made my 2013 unsafe, too expensive to fix not covered under the Bumper to Bumper factory 3 year/36,000 mile warranty. Per the eye witness to my crash, obtained on the Police Report, here is a summary of what happened: The car was in the right lane of a 4 lane road. The speed limit on that part of the road is 40 mph (I had just turned onto the road at the intersection and was not going over 25 mph). The road was wet, smooth pavement and free from any holes, rocks etc. The right front tire canted out of from the car. The car then veered to the left, across a lane of traffic, and hit the concrete divider and steel sign. The witness took pictures immediately showing the right front tire still at an angle to the car, the right front bumper was not touching the curb due to the angle of the impact with the concrete divider. There was no visible sign of damage to the right front portion of the car, other than the obvious tire that remained tilted outward from the car. All damage to the car resulting from the impact with the concrete divider was on the left side of the car.On Wednesday June 15, 2015 the VW Product Engineer came to Missouri to evaluate the probable cause of the crash of my 2013 Passat. Since I believed that I was not getting all of the truth about why my car crashed I also went to where my car was available for inspection and arrived 10 minutes after he was finished with my car. The car was on a rack and I asked the mechanic to identify the right tie rod for me. The right tie rod looked intact as was the left side. I asked him to identify the piece that appeared broken. He said it was the ball joint. This piece was sheared off and each side was in the holder. The ball joint on the left side was in one piece with a top and bottom piece covering it. I asked about the brakes. The right front steel drum was loose and I could wiggle it from side to side. The left side would not move at all.I was called the next day by a person filling in for the representative that had discussed the possible warranty problem with me. I was told that I could not get a copy of the report, could not speak with the Engineer and that his conclusion was NO warranty defects! When I asked how determined how pieces were broken I was told that I must have hit a rock or other object and the parts were broken at impact with the divider. When I asked how the tire fell out while going straight on the road, there was no answer. When I asked how the ball joint was sheared off and I was told that a force from outside the car caused the rod to snap. Not a reasonable answer. I was then told my case would be closed and that I could not discuss this any further. I asked if that meant I should sue them in court to get the answers I was told YES.I do not think you have to be an Engineer to know that the conclusions were made with total disregard to the order of event and the photos of the crash site. If the ball joints are made of metal, steel perhaps?, then it would be impossible to create enough force from the outer side of the tire to cause the ball joint to shear off. There was no damage to the outside of the tire until AFTER the car was drag off off the scene by a tow truck. I suspect that the Engineer decided what caused the wreck before he got to my car and used the scenario of me crashing the car and causing the mechanics to fail. Since the tire chanting out from car happened right before the car veered left and then crashed I do not believe the Product Engineer has this clearly figured out.

For a second time now the push open door to the gas tank would not open. I was 40 miles from home and there was ZERO way to fill up my car with gas. I was on fumes, there was no-one or a service company around to help me. There is a manufacturing problem with the gas push open door and after a while there is a part that goes bad according to the Volkswagen reps and it seals shut. There are no indicator lights or warnings that this is going to happen. So, you get STRANDED with zero warning!! I was able to force pull the door open but the door did break and the silver rectangle cosmetic piece covering the door fell off and the black door cannot close or it will not open again--Both pieces now need repair. It is a malfunction in the companies car design and should be considered for recall. I called to try to resolve the matter today with the 1-800 Volkswagen Customer Care line and the lady on the phone was ZERO help and would NOT let me speak to the Volkswagen supervisor and said she spoke to him/her for me and they stand firm on their decision. I was extremely disappointed. THIS is TERRIBLE customer service and this is a SAFETY issue -- not being able to put gas in your car is not too much to ask when you buy a car. They said they will NOT cover the repair on my car because it is old, 2014 with 79,000 miles on it that I have taken GREAT care of and is in good condition. There is always the ROAD TO YES and I believe Volkswagen should take better care of their customers and help FIX the NOW problem. The Volkswagen dealership service people reported to me that they have seen this problem MULTIPLE times but there is no recall for it. To say I am disappointed is an understatement and I do not think I will be back as a purchasing customer--again EVER.

Spent a lot of money at the Parkville VW Dealer on a AC Compressor, timing belt case, and new serpentine belt. Labor rates went up because it was considered a large job, which I find ridiculous. After putting everything back together, they went for a test drive. Found the AC was still not working. Called me and stated both refrigerant lines had a leak on them and they would have to be replaced. Wanted an additional $1,500 for the labor and parts. Fortunately, I said no and denied it. Had them put the car back together and I would drive without A/C. Took the car to a mechanic with 20 yrs. After some research, he found that there were no leaks in either of the refrigerant lines. But, what he did find was that the VW Qualified Tech (@$145/hr labor rate) overcharged the A/C system by almost 250 grams. I went from almost paying $1,500 to paying $80. Drastic difference. Absolutely ridiculous. More like unqualified tech.Not only was I upset about them overcharging the system, but when I called VW and told them what they did, I asked to speak with a manager. Service guy told me he was not available and that he would return my call. Still to this day after numerous calls, I have not heard from him. I lodged a complaint directly with VW America via their website. Still have not heard from them either. Not hearing back from anyone and taking ownership on their poor service is actually make me more upset than anything out of this whole experience. This will be my last VW I will ever own because of this horrible experience with this car and lack of taking responsibility by VW. Buyer beware. Do not buy VW. Tons of other better, great vehicles to buy out there.

The battery died in my 2005 Toureg. I had the car towed on Thursday, Nov. 10th, to Southtown Volkswagen. I called to verify that the car was received and it was. I was also told that it would not be looked at until the following day. So on Friday, I called and they still hadnt looked at it. Then later in the afternoon, they determined that some compass something or other in the roof was staying on and draining the battery. I was told I would need to replace the battery at $350 plus $99 labor charge. I said okay. Then, they said they would check to see if the malfunction compass something or other was covered under my warranty. Of course, it wasnt. I was quoted around $500 for the repair on this. They claimed they ordered the part. However, today Nov 14, 2011, they still havent got the part. Now I am out probably close to $1200 (parts and labor and other ** I am certain they are trying to claim), not to mention the extra money I paid to purchase a warranty. What a waste of money that is. I like the car. It’s too bad the company cares so little for their customers. It’s a good way to go out of business I think.

My 2006 VW Passat died on me at 87,000 miles about a week ago. After receiving the countless letters about the parts of my car that theyd be happy to service over the years because, oops! They realized theyre faulty, my car left me stranded about a week ago. The service people stated itd be 4-5 thousand dollars to repair. According to Kelly Blue Book thats about how much the car was worth 2 weeks ago when it ran. Every time I took this car in to be serviced, the VW technicians would present me with a list of the issues with the car, ranked in order of severity. Whereas most car techs are trying to swindle the customer out of money (historically), I actually believe the VW technicians were being honest: my VW ACTUALLY was riddled with problems that were no fault of my own, simply because these cars suck! The technician informed me that one matter in need of attention was the crack somewhere in the structural frame of the front of my car that could get progressively worse OR may just continue to exist but never cause a problem. How does a car that hasnt ever been in an accident suddenly crack? I never realized the internal frame of my VW was made of eggshell...My advice? Steer clear of VWs. Even my friends CC tells him Service Now! every time he starts his car, and it has less than 10,000 miles on it. Youll know quickly youve made a mistake when you received the letter about the engine coils that are bound to malfunction or whatever other part of your recently purchased vehicle will screw you over next... On a separate note... Anyone wanna buy a project? If you like restoring dead cars, the VW dealership in Cary said theyd give me $150 for it... top that and its sold! :)

I am fairly new to the VW family, but have been a loyal member up until now. I have a 2014 Passat SE TSi with only 57K miles on it. It is in pristine condition (my son has a 2008 Jetta SE as his first car). I am extremely unhappy about a design flaw that has occurred; something that VW knows exists and has existed for some time. The fuel door stopped opening (and there is no manual override or cable in the trunk to open it). The actuator had gotten out of sync with the cars locking system. Running on fumes, I took that car to Kotters VW in Escondido, CA. Kotters is a certified VW specialist that has been in the same location for more than 35 years. They are first rate and highly respected. After looking at my car and doing so research, including speaking to VW, the master mechanic informed me of the design flaw to which there is no real fix (just temporary ones). So that I could get gas and use the fuel door without fear of it happening again, he disabled the lock to the door. Now I can open and close manually, but cannot lock it.This is not the ideal solution and is not how the car was designed, but I do not want to get stranded. The fuel door is part of the fuel system as a vital component of the car. It should not fail at 57K miles and should be covered until at least 60K. Unfortunately, this is very common, and if you look online, many others have battled it.He was able to re-sync the fuel door lock with the cars door locks, but after testing it, the fuel door locked up again after about 10 times. I contacted VW and was told they could likely assist with the repair but that I would need to pay a dealer to diagnose first. This is not acceptable. I paid a reputable mechanic $100 to diagnose and provide temporary resolution. I am not going to pay a dealer again to learn the same thing. I want it fixed right. My point to the customer service person was that it does not matter what the diagnosis says; the fuel system needs to be accessible! Regardless of what it is, whether it is the actuator itself or something in the cars locking system, it needs to be resolved as soon as possible.I would like an appointment set up at Kearny Mesa VW in San Diego, John ** is the service manager. Please assist me in getting this fixed so I can again be a confident VW owner. If it is the actuator, the part is about $35-50, and the labor is likely an hour (open up truck liner and swap out). I have never had something like this happen with our Honda or Toyota vehicles, and never in a car so new. I would rather have to get a different brand than get stuck without the ability to refuel. Thank you very much for your timely assistance.

I wanted a replacement for my Mini Cooper 15 years old 147,000 miles. I considered Ford Focus ST, Toyota 86, Hyundai Veloster. I really like the seats in the GTI. The clincher was driving the car. VW offers a six year 72,000 bumper to bumper warranty. I chose the DSG transmission and it fits myself (I like to shift) and a automatic for my wife. We are enjoying the car... I buy them to drive them. No garage queens here.

My husband and I owned a 2012 VW Passat and ironically totaled the car on 11/3/2016, the same day the buyback was offered. It was inoperable, so we could not drive it to our car dealer. It was sold to our insurance company. We were told to complete a paper claim form in order to receive our restitution payment and send it by mail, which was done 12/2/2016. Numerous calls have been made to check the status of our claim... we are getting apologies, told that it is being escalated, being transferred to supervisors, etc. It has been six months since the paper claim form was submitted. I am angry about this whole process and feel like we are getting the runaround. VW COULD DO BETTER!!!

I recently experienced something with Volkswagen Corporate that I have never encountered with any other normal company. Because of Volkswagen, I am unable to buy my home. They preach about using their website to make payments or do all transactions online because its the quickest and easiest way, yet the online profile is the last source that gets updated by their internal department so that is the least reliable source. I always made my payments through their website, vwcredit.com. I always received confirmations from the website stating payment has been received. In April 2014, I decided to upgrade my car with Volkswagen so I leased a new Tiguan. In May, I signed on to my account and made a payment and received a confirmation. 10 days later, I received a statement from Volkswagen saying payment has been made, Thank You. Several days after that, Volkswagen started calling stating they have not received a payment. They tried calling twice. By the third phone call I received, they have already reported me to the credit bureau. 10 days before my house closing, my loan officer called and stated that because of Volkswagen, my credit score dropped 100 points! This made me ineligible to get approved for a house loan.Frustrated, as anyone would be, I called Volkswagen. Of course, they made this out to be my mistake. They are not responsible for the payment confirmations that are sent out and they have very strict rules about reporting to the credit companies. According to them, they were unable to reach my bank to receive a payment and even though I received a confirmation from them, its not a guaranteed payment. My payment, according to them, was 35 days late, even though they sent statements stating I have paid! They refused to call the credit bureau and explain the situation. I checked my account information online and there was nothing on there about late payments. They even posted the statement they mailed to my house saying May payments has been received. So because I relied on their online communication, I was burned by this company. Their communication is very unclear and frustrating as are their employees. I will never do business with this company again! The cars are great, but their internal way of running the business is very unorganized. This company cannot be trusted!

My engine light came on although car was running fine. Engine code 2181 said that thermostat and coolant pump need replaced. $915 later ($610 in labor), my car is running the same as it did. Loyal owner of 3 Volkswagens rethinking his loyalty.

I purchased this vehicle new and after the first 30 days my 2019 Tiguan had problems - mainly electrical. I decided to wait on my next payment. I wasn’t even 30 days behind with the vehicle was repo’d. Never will own a VW again. Worst experience ever for a vehicle I only had for 90 days and they sent it straight to the auction so they can get a big balance from me!!

We purchased a new VW Tiguan late last year from Flow VW. This has been a very disappointing experience. The car was delivered dirty and has had 2 recalls that took 6 months to fix. One was interior lights and the other was a washer fluid issue. Both are now fixed but while all of this is going on we find out at 19K miles we have to replace tires due to cupping. We only found this out after they rotated the tires. It was so bad that you could feel it in the brakes and it sounded like a wheel bearing was out. I was told by a manager to call VW as this was the only way to get attention to this problem. I was also told this was probably a issues from the factory. In my call to VW they stated that they don’t make the tires and therefore can’t warranty them. Pretty sad I was pretty sure the car has a VW emblem on it and not the tire brand. I’m a big Toyota / Lexus guy so this was a big risk I took buying a VW. If youre considering buying a VW do your homework in researching I sure wished I would have.

We leased a VW Tiguan in 2018. The lease is coming to an end this October. We called the company early August and indicated that we want to buy off our car. We compiled all the necessary documents and issued a cashier check for the pay off account and send all documents in mid August 2021. We were told we should receive the title in 3 to 4 weeks. We heard nothing so we called on September 8 to follow up they said it is ready they will rush mail it to us to receive by the end of the week.Nothing happened again so we called back September 17 only to be told they are missing Odometer Disclosure which we did submit with the packet in mid August. We sent the Disclosure by secure message after the fax number the customer service person gave me on the phone failed. They said, All clear. You should receive the title end of the week. The week ended we are now the 26 September and 6 weeks after full payment and we have no title. We cannot sell the car, we cannot refinance it and we are at loss for what to do to get our title from this company. I am now considering going to court for injunction. VW is simply a dishonest company and I will never drive any car by this company again.

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.

I had a lot of on-going issues with 2009 Touareg TDI, and got very frustrated. I will never buy anything from VW. This is a very arrogant but cheating company.

I bought an Amarok and only had the privilege of a weeks drive when my clutch broke. I have been phoning and trying to get action for 3 weeks without any results. My husband and I have a contractors business so we drive a lot between sites. There were very long and meaningless explanations as to why they couldnt help us with another vehicle. The worst of all is the lack of communication. Not a single person in the dealership knows when their vehicle part will arrive and nobody is letting us know whats going on. If you ask for a date and time, the person will react by saying they dont want to pin on a direct date because they dont want to be held responsible. Come on, this is Volkswagen, a big firm not a one-man roadshow. There is a total lack of professionalism.

I purchased a 2013 Volkswagen Passat in February 2013 which just turned three years old. I have had several recalls and none have become available. The warranty on this vehicle has just run out and I am having some of the same problems with the brakes while the car was under warranty. I am also having issues with the door locks. Whenever I stop at a traffic light or stop sign, the doors lock each time. I can hear the clicking. I took the vehicle into Napletons which is located in Champaign, and I was told that it would cost me $457.00. Of course I was upset. I then asked for the contact information for Volkswagens Customer Care and I ended up getting a number online.I began this call 1 hours 12 minutes and 30 seconds ago. No one has picked up the call yet. I am not sure why I am having these issues after the warranty ended. I plan on writing a letter. Lets see how that turns out. I would say to you, if you choose to purchase one of these vehicles to ensure that everything is covered by having the service department at your dealership check it and document it. I have no intentions of paying Napletons $457 to repair a problem that they should fix for free. If I have to pay, I will take it to another dealership to get it repaired. I will definitely think again before I purchase another VW.

I purchased a 2012 VW CC, that I wanted since they came out. I must say they look very nice and stylish, but I been at the repair shop it seems like every 3 mos since Ive had it, thank God I had a extended warranty or I would be screwed of out of pocket repair cost. In 2014 I had to get my transmission replace, my headlights goes out every 3 mos, my coils constantly has been replace, I tried trading my car but no one wants to give me a good trade-in value so thats upside down, Im now dealing with a lemon law lawyer and hope I can get a full buyback. VW CC are crappy car!!!! A angry customer.

Dont buy a Volkswagen. I made the mistake. And Im here to prevent you from doing the same thing. Heres the deal. Volkswagen is a dishonest company. Dieselgate proved that. Some of the companys former executives are now in prison. Theyre literally convicted criminals. But the issue is beyond Dieselgate. Volkswagens tend to feature some really nice German engineering with some fatal flaws that make the cost of ownership rise astronomically. Volkswagen Group of America takes no responsibility for any of this and instead only responds when it faces a class action lawsuit. I purchased a Volkswagen CC in 2010. It was an amazing, graceful vehicle for the first four years. And then became -- and remains -- like a star athlete who got injured early in his career, turning into a shell of what he once was. My Volkswagen CC is the Penny Hardaway of cars.First there was the carbon buildup issue with the intake manifold. Long story short, the intake manifold has a design flaw. It results in the buildup of carbon deposits. This is a common issue with VW and Audi direct injection engines. VW will lie to you about why it happens, blaming the type of gas you use. Cleanup costs $500-$800 to clean. Two VW dealerships lied to me about aspects of the issue, telling me two different stories. VW Group of America refused to pay for the cleaning. Ultimately, I had to get it cleaned by a non-dealer specialist. And now my turbo is failing, putting the longevity of the engine at risk. VW Group of America refuses to cover the replacement of the turbo, though the dealer technician said hes seen a lot of turbos fail.Ive had a host of other problems with this car. Leaks, replacements of shocks and struts, multiple battery failures, and frequent flat tires. Theres a class action lawsuit alleging that the suspension of the car has a design flaw, causing premature tire wear. Thats happened with me. Ive had to buy a total of 12 additional new tires for this car. Ive had to replace the battery three times. Ive had to get the intake manifold cleaned. Now I have to get the turbo replaced.I have a spreadsheet detailing my maintenance and repair costs, toiling in roughly $10,000 over eight years. There are other repairs various dealers have recommended that I did not get done or chose cheaper alternatives. Altogether, they would have totaled more than $6000 more. Every dealer comes with their own set of $2000 recommended repairs.Anyway, theres a clear pattern: these problems Ive experienced are mainly based on VW design flaws. The fuel pump issue (for which theres a recall) causes the battery to drain. The suspension design flaw (for which theres a class action lawsuit) causes the tires to wear quickly. The direct injection engine causes carbon buildup on the intake manifold. And my guess is theres some fatal flaw with the turbos. VW is a company that only responds to these issues when facing legal action. Thats why their execs are in jail. Dont make the mistake I made. Dont buy a Volkswagen. They continue to deceive after Dieselgate and should be out of business. Unethical people.

The first day I drove my new 2019 Tiguan SEL home, I opened the passenger driver-side door and the handle got stuck and would not go back in...Made an appointment for 2-days later to get this fixed. During the 2-day waiting period, I was stopped in a turning lane on a four-lane, lighted road to make a u-turn. When I hit the gas pedal to go the car jerked forward, and went to a standstill for about 5-seconds while my foot was firmly pressing the gas pedal. This caused the two oncoming vehicles to have to screech to a stop; and the vehicle in the middle lane had to swerve to avoid hitting me and spin out. When the Tiguan started moving forward, I had to pull over because I was shaking. The same issue happened again the next day, but no oncoming cars were in sight.Went in for the door appointment, I told the service rep about engine and asked to speak to a manager. An assistant manager came out, I told him about the engine, and he respond thats a VW and gave me a hug and two free t-shirts. New door handle had to be ordered due to corrosion, had to come back 3-days later to have it fixed. During those 3-days, the passenger seat seat belt warning sound started randomly going off, along with the airbag light flashing above the hazard light when my handbag was on the seat. Reported that and the engine issue again at next appointment. Had to leave the car for two days...At pick-up was told everything was tested fine, but VW did not bother to test the seat sensor. Was instructed to not put anything on the passenger seat, as stated in the cars manual.I was in tears telling VW of Naples dealership that I felt totally unsafe but they would not help me get another vehicle and told me to get back into this vehicle. So I contacted Volkswagen corporate to request a new vehicle, or to let me out of my lease...Denied. Both VW corporate and Naples, FL dealership did not care about my safety at all, nor that I was obviously an unhappy customer. Money should never come before safety, so I paid to get out of my lease. This is a deadly safety issue.

When purchasing a VW product be aware of the total cost of ownership. Many VW parts are proprietary and the Company charges accordingly. For example, changing the battery on a key fob - $75 (requires programming), to replacing a door latch (including labor) $471.57, supplying an air conditioning hose (part only) $368.39. These are actual prices. When asked about their pricing policy VW North American provided an answer containing verbiage but no substance.

They refuse to help or admit a problem exists with the engine. They made a crappy engine that burns oil way too fast and they will not fix it. But they gave me a $1000.00 voucher to buy another Volkswagen.

Purchased our 2013 Tiguan new. Babied it... Changed oil early and often, always garaged. Tires replaced with Michelin Pilot Sport because original Michelins gone @ 14k. Rear window exploded in parking lot untouched (I was behind it when it happened). Tires shot AGAIN @ 40k... Would have been $1200 more but had warranty, so ONLY $600!!! Took it in for TX inspection @ 48k... Upper control arms/bushings shot... Replaced for $1300.00. Don’t buy VW... They’re not only crooks, they are also thieves!!!

I have had to replace my engine twice in the last 10 months. My 2012 VW CC with 89k miles has cost $11,000 in repairs in the last 10 months with nothing covered by warranty. I understand that mistakes happen in business, but the way you judge a company is how they respond to a mistake. Needless to say I can never recommend buying a VW to anyone.

I called VW Roadside Assistance to tow my car that had 4 slashed tires. They said they were almost to my place and after waiting an hour they said they were stuck in traffic. So they sent another one that would be here in a few minutes. After another hour and a half, they said they would send another one. This one came an hour later, but they sent the WRONG typed! I told them many times I needed a flatbed because I had 4 slashed tires!!! Dont ever use VW Roadside Assistance. They are doing false advertising when they sell cars and say you will get free convenient roadside assistance in their package. They finally sent another one out, and after waiting all day, they finally got my car to VW but after hours!!! They SUCK!!! Dont ever use Volkswagens Roadside Assistance!

Unfortunately, in only about a month after a complete failure and replacement of the Turbocharger unit, an even more dramatic failure occurred. After an erratic idle, the vehicle EPC light came on, followed by a loud metallic noise coming from the engine. We immediately stopped the vehicle and arranged towing. According to the authorized Volkswagen service technician, the timing chain tensioner has completely failed and has caused a damage to the cylinder head. Total cost to replace cylinder head, timing chain, tensioner, parts, labor = more than $5,500.00.It is worth noting that we have been more than diligent in making sure that the vehicle has always been serviced according to the maintenance schedule. When we bought the vehicle new, we had purchased the extended 7-year premium warranty extension from Fidelity (which just expired earlier this year). After spending close to $2,000 out-of-pocket to repair the turbo unit, we are now faced with another $5,500+ bill. A quick search on the internet reveals that there are numerous early failures of the timing chain tensioner on the 2.0T engine, including lawsuits and a pending class-action investigation.It is almost not an overstatement to say that we have experienced nothing but grief with this vehicle. Everything from complete engine failure, turbocharger failure, all-wheel drive differential failure, fuel pump failure, air intake failure, throttle body failure, sunshade failure to a check engine light coming on every 6 months like clockwork, requiring random wild goose chase fixes such as clean up the air intake gum...VW has definitely a huge amount of responsibility here. It is obvious that all these failures are way above the average normal expectations that a car owner should have from a 2009 vehicle that has been serviced according to the schedule. Faulty parts, skipped due-diligence in design and test or whatever other reason, it is clear that VW has ONCE AGAIN proven to U.S. consumers that their products are of inferior quality and therefore their advertising is deceiving and misleading and their products overpriced. The case of the timing chain tensioner is a great example of how severe a failure can be. This goes beyond the scope of unnecessary burden or inconvenience. This a dangerous failure as when it happens it can result in complete immobilization of the vehicle causing a great threat to the safety of the driver, passengers and other vehicles on the road.

I bought a 2008 Volkswagen EOS in 2008. My car leaks when it rains. I have brought it in to the dealership multiple times. They said they replaced the seals but it is still leaking. My car has been leaking for two years. Every time I bring it in, I have to find another ride to work and back to the dealership.I am concerned about health problems if there is mold growing under the seats. I am also concerned that the leaking water may be causing rusting in spots that I cant see. My door panel has the vinyl peeling off in one spot and they are fixing it tomorrow.I really hate my Volkswagen EOS, that I paid $38,000 for 3 years ago. It has been nothing but trouble and stress. I bought this car thinking it would be a nice vehicle that would last me for many years to come. It is not made of good quality like I would expect from a company such as Volkswagen.

Brake control on the passenger side of my new VW Golf (2016) - Travelling along the M6 just overtaking when wheels locked up - managed to gain control and continue also causing myself to be slightly injured to the hand. Reason passenger pressed a lever/switch on the passengers side thinking it would open a lid. It was the parking brake which locked the wheels and nearly caused a serious accident as the controls are on the passenger side. This could happen again easily and our biggest problem: we have four children so one often sits in the front seat. This has made the wife dreading taking the car out, maybe would, could blank it off with tape or a cover while the problem is rectified? Strange that VW spend so much on research and make a fundamental design problem. It could be that a wrong console has been fitted and one from a left hand drive installed. This could be checked out by looking at a left hand drive car? Check out the showroom that all Golfs have the controls on the passenger side, I have now found out that the design fault is only on right hand cars. I think it was a money saving idea not to fit the switches on the drivers side which I pointed out to the VW person contacting me which he was not aware of. He also informed me if I do anything to try to make it safer it would void the guarantee of the car. Said there was no plans for this to be correct in the future and no more correspondence would be entered into.The incident has made my wife paranoid about having a child on the front passenger seat. I could tape up the switches or try to build a box around them but it really is a dangerous design fault. We tell passengers not to touch them when they get into the passenger seat. The incident happened on a motorway at about 70 miles per hour just as I was about to overtake. Fortunately, as I was doing an overtaking maneuver, there was no one behind me. I injured my hand on the steering wheel and twisted my neck - the pain which only lasted the rest of the day. I did contact the dealer in January who sold me the new car and reported the fault - they have contacted me and it seems that they only offer me understanding of what I experienced but said I saw what I buying in the showroom and all the VW Golfs are build like this. I did point out that was not correct and it is just the Right Hand drive models that have this arrangement. Would like to know if I am the only person that has complained or experience about this fault?

@VW So here we go again with Volkswagen and their shifty business practices. I have been dealing with this problem since February. Volkswagen Drive Easy is my warranty company. I purchased their most expensive bumper to bumper extended warranty. It is the top tier level policy that they have. I paid over $4000 for it when I purchased my 2013 cc 2 years ago. It’s is a platinum bumper to bumper 36k/36 month warranty but they refuse to honor the “bumper to bumper” end of the deal. Volkswagen of Union City has been telling them for months that I need a new engine & they keep turning that down and fixing different parts of the engine instead of fixing the underlying problem. Shame on them...AGAIN!!! What is it going to take to get them to honor their contract?? After numerous band aid fixes, they finally agree with Union City that I do indeed need a new engine. However, they are not paying for all of the labor & parts that it took, and which they demanded, to get us to this point. They expect me to pay for it. WHATTTT? Volkswagen Drive Easy needs to pay for and honor all that they asked for and agreed to. My next stop is Volkswagen Drive Easy CEO, the media and legal action. In that order. I’m sick of these slimy business practices that Volkswagen has gotten accustomed to. It needs to stop. And it needs to stop now. My car has been in the shop since Aug 5, 2019, this time around and they are only reimbursing my for 10 days or $350, if they even honor that. I’ve paid almost $3000 in rental fees waiting for my car to be fixed.

Runs forever with little maintenance. Gets good gas mileage. I love my bug. Its easy to drive, fits in small parking spaces. I was worried about cargo space but you would be totally surprised the room and what I can fit in there!

In October 2016 I registered my 2013 VW Jetta TDI with VW as a buyback. As soon as requested I submitted copies of registration, drivers licenses and lien holder info. About a month later (definitely not within the qp days VW was supposed to respond). I got a final offer letter. I signed the correct places, had it notarized and faxed it on as directed. Two weeks and two phone calls later to customer support the status remained as waiting for fax. So I faxed the documents again. Another wasted phone call to CS to find out why they dont/cant acknowledge receiving my fax... Then I get an email stating I didnt send all pages of my offer. So back to another fax ($8) every time. Twenty four hours later status is waiting for fax... I have transmission receipt showing all 7 pages were successfully sent. Another call to CS and again they give me a non answer... I have no way of knowing. VW is stalling. What is our next recourse?

I purchased a VW Jetta TDI in early 2010. By mid-2011, the Air Conditioner was not working properly and I needed a new Compressor that cost me $1200. Approximately 3 years later, I am told that I need another compressor because the A/C is not working. I have had this vehicle for approximately 4 years and literally it has had 3 compressors. I am about to spend $1400 on this 3rd compressor and Volkswagen Customer Care Unit people state that there is no assistance they can provide. The car has too many years on it (a total of four) and I will have to pay for the 3rd compressor (I paid for the second one too). The only comment I have is that I WILL NEVER PURCHASE ANOTHER VW VEHICLE; IT IS CRIMINAL AND PATHETIC THAT A COMPANY STATES 3 COMPRESSORS IN 4 YEARS IS NORMAL WEAR AND TEAR. What a hypocritical Care Unit. I have received no satisfaction and I would never recommend purchasing a Volkswagen vehicle.

I am writing this initial email today as a very frustrated, angered and distressed customer. I purchased my Pre owned certified VW Jetta 2 years ago this month at the Tysons Stohlman VW, and Yaw ** is who initiated the sale. I have been taking my car to the Stohlman Service shop for my oil changes since I purchased my car. This past week, I brought my car in for an oil change, a bulb replacement and to replace a hubcap that had fallen off of my right front passenger side door. After leaving my vehicle, and going to work, I received a phone call from the manager of the service shop. He let me know that I had more issues than just replacing the hubcap. He stated that my left front tire was so worn I would not make it home and needed to purchase a tire immediately. He then said, he refused to sell me the hubcap until I left my car at the shop to replace the wheel, get a tire/wheel alignment and possibly have the bar replaced underneath the vehicle.I left work – went to the service center immediately and let him know there was nothing wrong with the wheel. All I wanted to do was purchase the hubcap and pay for the oil change and the bulb replacement. The manager let me know that all of the above service needed to be done that day – the latest the following day and again discouraged me from just purchasing the hubcap. Literally he was letting me know that my car was unsafe to operate. I let him know I would purchase a tire if I must (as he let me know it may bust leaving the dealership) but not at VW. That night, I did purchase a tire. However, with the advice of my fiancé, I took my vehicle to get a second opinion and estimate for the service your manager assured me I needed. Which by the way - when totaled was over $300 worth of extra repair on top of the $133 I paid for an oil change and a bulb replacement.I am writing this to let you know the following. I took my car the next day to get a second opinion and the details I found is enough to make me report this service center. The certified repair shop that I went to not only did a full inspection of my entire vehicle and parts – but let me know I did NOT need a new wheel, I did not need an alignment and that VW purposefully was trying to take advantage of me – a young woman, working professional, who does not know much about cars or service in order to make a profit or increase their sales for service that day at my expense.Let me explain something. I worked too hard, as a 24 year old, now 26, black female to have purchased this vehicle, pay $350 a month and attempt to keep up with the maintenance – just for your service center manager and employees to have their priority be to get over on customers like me, and who are too busy lying to even realize they replaced the WRONG bulb on my vehicle. Needless to say, I am disgusted with this service. Feel completely taken advantage of. Had I not gone for a second opinion and inspection, I would have potentially paid hundreds of dollars in unnecessary repairs. This is unacceptable and disgusting behavior for a company that I thought had its customers’ best interest from day one.

I leased a new Jetta on November 25th, 2014, from strong VW in Salt Lake City Utah, but the very next day realized I would not be able to financially afford it. I made a big mistake. SO I went back to take the car back the next day on the 26th (I know there would be some fees to pay). The gm basically told me that leasing from them is buying the car, and there is nothing he can do and I have to learn the hard way and take the car. He also stated that the money has already been issued out and they were already paid. Also that taking the car back would be like me working for a day and then telling me that I would not be paid. He kept stating that it wasnt like Walmart, and when I asked him about the early termination statement in the lease he asked for it, and said that he doesnt have one because everything is on the computer and so they dont have a copy of it. BS! Everyone I have shown the contract said that I should be able to return it. The GMs tone of voice was very degrading, I felt very bullied. Also my sister-in-law was there with me and can testify to this. Please help!

2014 Volkswagen CC Sport - Volkswagens are NOT Hyundais, Toyotas, Hondas or any Ford or GM product. They have a level of technology (as with most German engineered vehicles) that is beyond most other manufacturers. The DSG transmission, the direct injection fuel system, and the ram air turbocharger, allow the 2.0T to produce 200 hp while delivering 30+ MPH. The fit and finish of the interiors are superior to most price comparable vehicles. The handling, suspension and gearing, allow them to cruise at autobahn speed (if necessary) while still providing a quiet, comfortable ride, with good control.Amazing right? Now the not so amazing part. They require strict adherence to Volkswagens maintenance schedule. Volkswagen tends to use a lot of proprietary parts and special tools, $$ to do even routine maintenance. ANY direct injection engine with eventually build up carbon. You can prolong this by using only top tier fuel, only premium octane and throw in a can of Techron now and then. But they will need cleaning eventually (and that aint cheap). I have not had issues with the DSG transmissions in my last 2 VWs. I find it shifts very smoothly, very quickly and in manual shift mode, fun to drive. BUT, they need to be serviced every 30K and that can range from $300 to $500, depending on where you have it done.I love the super bright xenon lights, especially in the CC, which track the motion of the car and follow the road. BUT, those bulbs aint cheap, they run hot, and they do wear out quicker than regular halogen bulbs. So, if you choose to buy a Volkswagen, you are getting a superior, drivers car. A vehicle that is sophisticated, very well built and will perform the job as daily driver with no complaint. Also understand this car needs regular maintenance, quality parts and needs to be looked after. If youre on this site researching a particular car, understand that Volkswagen sells hundreds of thousands of cars that work just fine. Also, from what Ive read, a lot of these issues could have been avoided by good solid maintenance. Yeah, pay the dealership or VW specialist, these cars are NOT for backyard mechanics.

I took my Passat to a VW Certified dealership and was never contacted with an estimate or completion date. It’s been there for over 6 months and I still don’t have my car. I have been in contact with customer care and they have been completely useless. It takes them at least a week to respond to their own email requests. I can not recommend any certified VW mechanic nor can I recommend VW as a company since their customer care is so abysmal.

The engine in the 2013 VW GTI we leased burned up at 25,000 miles. Nine days before this happened, the dealership where we leased it from refused to honor the service agreement and misled us as to whether or not it was due for service. As a result at the BBB arbitration between us and the manufacturer, we were held responsible for 1/2 of the cost of replacing the engine on a 2013 vehicle with only 25,000 miles on it. We have had to sue the dealership for the balance we had to pay due to the breach of the service contract. As a result, we have been paying $260/mo five months, the court date is not for another 3 months and we STILL dont have the car back. VW sucks, the warranty sucks, and the service contract sucks. The Customer Care guy (Douglas **) was nice enough though -- Im sure hes just following orders -- not his fault VW corporation cheats its customers on the warranty and the service contract (while still taking our lease payments at $260/mo).

I had kept VW for 6 years. When you trade or lease another vehicle VW is happy. When you are done business with them, they will eat your money. I returned my Passat recently and charged me $2000 to replace their loss of vehicle value. A previous dealership didnt explain what steps I need to follow in order to return. I went to a different dealership and returned it. I asked that I have to fix anything before returning. They told me nothing I can do at this time. I was waiting for their final answer and they called an inspector to return. Of course, they didnt call me, instead, I called them what is going on.The dealership finished its process and transported to the auction. Therefore, they charged me $2000. I looked at the list what I charged for. I understood some parts of vehicle needed to be fixed. I didnt understand how much VW charged me for tires. I replaced Michelin tires and got charged $190 each which they were not original parts. I called VW credit and they kept saying cant readjust my money. I am really disappointed with VW how they treat a customer. I guess I am not going to deal with VW anymore. I will pay money and you will lose a customer. Thank you.

On August 21st, 2019, I went for the regular engine oil change in Volkswagen on Barnet Highway in Coquitlam, B.C. Also they offered me free pollen filter change. After a couple of hours, they called me to get my car back. On the way back I found the service reminder on the front window has not been changed. I drove back to them and asked them if whether they really did change the engine oil. If they did it, how come did they change the reminder. I really doubted it. Also they told me that they have changed the pollen filter for me today. Actually on the paper, it showed they did not change. How did that happen? Did they really do services for the customer or just fool us around? Besides, they even did not say sorry at the beginning.

I leased 2 vehicles from Volkswagen and then was forced to buy one as the first two sales agents let me get $9000 “upside down” in equity without telling me. The last car on the lot was a demo and the only one they said I could have. It has had electronic problems since day 1. Windshield wipers turn on by themselves. Bluetooth and radio audio are sporadic at best. It’s a lemon that was left on the lot as a demo and they saw a way to dump it on a Customer who had been screwed on their lease agreement.

Took my 2016 Golf R (with only 56,000 kms on it) in for servicing as it simply shut down. VW Service Tech told me it needed a new engine control module (ECM), turbocharger and thermostat housing - something they rarely see. Its one owner car, serviced exclusively at VW dealer, low kms, and babied. Final bill was $7,000 on a car that cost $46,000 new. I asked VW Canada to look into it and share (50/50) the cost of the repairs. While it was out of warranty, they offered me $1,500 credit on future VW sales and service - which is of little use to me as I sold the car to the VW dealer, and dont plan to ever buy a VW again. Guess theyre simply not interested in my future business (VW, Audi, Porsche) or my word of mouth. Unfortunate as Ive purchased 10+ Audis in the past and this was my first foray into VWs performance cars. Wiser for the experience and disappointed.

I purchased a 2010 CC from the Volkswagen Santa Cruz dealership in July of 2013. In August, 3 months after I purchased the vehicle, the entire transmission needed to be replaced because the vehicle wasnt shifting through gears properly. My CC would just die if I hit 40+ mph on the freeway. I had to turn the car off and on several times on the freeway to get to the dealership, totally unsafe and scary to be driving a vehicle at that speed on the freeway that can stop at any given time. VW covered the transmission issue because the car was under warranty but since then Ive had several more issues. Headlight and taillight (twice), intake valves needed to be cleaned, all 4 tires have needed to be replaced, and the latest has been a timing belt issue that has caused major engine damage at 70,000 miles. The cars warranty expired 3 months ago. VW HQ has offered to cover the cost of parts but not labor ($3,100).I am a student who works part time and has an inoperable vehicle with 70k miles on it and $9,000 left to pay on it. No idea what Im going to. This is obviously a flaw on the car maker but I am most likely going to be one that suffers from it. I highly discourage anyone from buying a Volkswagen. I cannot recommend them in good faith to anyone and I hope that I can wash my hands clean of this vehicle without too big of a loss. Edit - After going back and forth with VW Customer Care and the dealership several times, I was able to talk them down to $2400. I told them that all I could afford is $1000. They say they will do the repairs for $1595 and that is their lowest offer. The repair estimate they sent me is amazing to look at. The total cost for labor and repair was $7,856.45. How could all of these parts have broken 3 months after the warranty expired?

Recently, I bought a used 2008 VW Rabbit from a private party. 2013-14 was my first winter with the Rabbit. Until my ownership the Rabbit had been garage kept. Turns out there is a VW design flaw. VW acknowledges how to repair the issue, however does not acknowledge there is a problem. Therefore, offers no recourse to accommodate VW Rabbit owners. How is this possible? How is this denial helpful? Snow and ice build up in the door jambs, over long winter months. The simple action of opening a door is meet with resistance when snow and ice accumulate due to poor drainage. The lower front corners of the doors bend out. In addition, the paint cracks and peels. Thus, rendering a well maintained VW Rabbit blemished and susceptible to rust.As the dealership nearest to my home, I had every intention of having the vehicle serviced at New Motors Volkswagen. So, I brought The VW Rabbit in for advice. I found them all too willing to shrug off the issues I am having by averting the lack of accountability and blame off on corporate, with the customary response, This is out of our hands. Indeed, it is a corporate matter - all the same it is a product they sell, they service and subsequently endorse. It would have gone a long way with me and my overall perception of Volkswagen had they shown genuine concern and support. Local dealerships are the corporate cornerstone in each community. The lack of aid, comfort and cooperation exhibited by this Volkswagen dealership is indicative of the exact type of behavior we can expect from Volkswagen Corporate themselves. Ultimately, the dealership apple doesnt fall far from the corporate tree. Clearly, Volkswagen has no consideration for the consumers of their products - why wouldnt their dealerships embrace the same cold policies?Understanding I am not the original owner, understanding the so-called warranty has expired and understanding the vehicle has been introduced to weather conditions and storage conditions it has not faced in its previous years, should I, the consumer who entrusted my savings, my earnings and my faith in the Volkswagen product, be left out in the cold? It appears that is exactly what Volkswagen Corporate and its fledgling dealerships are doing. Taking advantage of hardworking people such as myself, who are too small to contest the mighty corporate injustices of Volkswagen. Volkswagen is treating myself and every one of its consumers as simple-minded prey by selling inferior products without certitude and without aegis. Volkswagen will NOT take responsibility or offer any assistance.Unlike Volkswagen, I can admit when I have made a mistake. By purchasing my 2008 Volkswagen Rabbit, I have certainly displayed an egregious lapse in judgement. Without a doubt, Volkswagen is not a company driven by consumer satisfaction, or superior products, but rather a company driven by bottom line profit margins. Thank you Volkswagen for correcting me.

Why VW Corp is surprised to see US sales going down? It is the bad quality that eroded the trust and market share. I have bought a VW CC 2014 R line in September 2013 and it had issues after issues from Wastegate rattle, clock springs, sway bar etc. Even after taking it 5 times and 4 clock springs later, the car makes loud rattling noise on regular Highways in Texas. I just cant imagine a 35K USD car could make such rattling noise from the steering column area.The VW Tech came out with an excuse normal characteristics where as cheaper Jetta & Passat do not make that sound on the same road surfaces. How could you fix quality control issue when this pervasive nature exists from the front line VW technicians? How could they flag issues to rectify parts design flaws if they play this game? VW CEO can dream on to be one but he cant rattle his way up to number 1!

Got an invoice for my car. When I went back to get the job carried out they were charging me more. Member of staff Porcha was being really rude. She needs to learn to smile. Moody cow.

VW CC was purchased three years ago as a Dealer Certified car with 42,000 miles. Performed the 45,000 mile and 60,000 mile major services at the dealer costing over $3,500 for regular maintenance. One day after performing the 70,000 mile service with the dealer the check engine light comes on and the engine starts running roughly and stalling. VW Dealer tells me the intake manifold is a free warranty repair but demands payment of $400 to clean carbon build-up in the pistons/injectors. DO NOT BUY VW. YOU WILL REGRET THE EXPERIENCE OF OWNING IT.

2017 Alltrack. Had we known how dreadful our selling dealer and VWoA customer care related to a new vehicle purchase would be, we would have immediately turned around and never looked back. Upon delivery of our new Volkswagen, we found several issues that we addressed and were told that theres nothing we can do. VWoA is basically useless when customers have legitimate complaints, so much for VWoA s concerns about the customer purchase experience. Without going in to detail, lets just say our experience left a very unpleasant taste in our mouths. There was no delivery inspection record or documentation, the literature and accessories were unpackaged scattered around the cargo area, one of the remote keys was defective, the fluid levels were below minimum requirements, the Navigation SD Card was found under the front seat, but the dealers 4 metal logo was prominently affixed to the rear hatch with some type of super glue. This is our last Volkswagen purchase. We feel that all we are to the dealer is a number in their quota. Pathetic!

I contacted VW Roadside Service for assistance and spoke with a customer service representative (CSR) named Tammy. She was very abrupt and discourteous as I tried to communicate why I needed Roadside Service. My front left tire blew out. I contacted the VW Roadside Service. The CRS asked if I had vehicle warranty and after she checked she said I did not have the warranty. At that point she became nasty and abrupt in taking my vehicle information. She told me that Roadside Service did not change tires. She did not listened to the information that I gave her and she kept telling me this does not work speaking about my credit card when that was incorrect. There was nothing wrong with my credit card. If she had listened to me she would have gotten it right the first time.My husband and I have purchased several vehicles from VW over the years and I am very disappointed and angry at the treatment I received when I was in need of HELP. I did not think VW Roadside Service is only for consumers with warranties on their vehicle. I will not use or recommend this service to anyone else. There are other Roadside Services that are much nicer than this one!

Serious emissions related recall, and a number of indicator lights related to the diesel system blinking (check engine, glow plug, particulate filter). According TO online VW information, these indicators direct owner to service immediately, its dangerous to drive the car. Scheduled an appointment 12 Nov 18. When they appeared and couldnt get a service date before 4 Dec 18! Get call today (20 Nov 18) that Freedom VW, Morgantown, WV, has been bought and will not honor service scheduled after change of ownership date, 30 Nov 18. GO TO THE END OF THE LINE! Call back 1 Dec and reschedule. THIS IS POOR CUSTOMER SERVICE BY VOLKSWAGEN!

Let me start by saying that this is the second VW Ive own. I just found out that my car has been affected by the Takata airbag recall for over a year and I was not notified about the problem and has been driving an unsafe vehicle this whole time. There is obviously no fix for yet and who knows when/if they will ever repair the problem. Ive been trying to sell this vehicle as I purchased a new car a few months ago and as you can imagine no one will buy this VW because of the recall. As a single mother I simply cant afford making 2 car payments, insurances etc. so I requested that VW buys the car from me. To my surprise they said they couldnt help me!! So now Im stuck with a vehicle that I cant afford and no one will buy including VW!! Im truly disgusted by the whole experience and the company. This isnt my first VW but will sure be my last one.

I live in Oregon and its Nov 2014 and my Beetle has been leaking inside the cabin behind the drivers seat for over a month. I took it to the Herzog-Meier VW dealer shop and paid $581 for the repair. They said it was the seal of the 3rd break light that was broken. After the repair I paid for inside car detail to get rid of the mildew. Now 3 weeks later I have a pond behind the seat again. Have I been tricked? I Googled for VW beetle water leak and I find all sort of engineering problems with sunroof and windshield drains related to this vehicle and I recall. Who owns informing consumers? Isnt the dealer supposed to know? The mildew is getting me sick and I rely on this vehicle.

VW TDI buy back - We turned in our car on Jan. 19, 2017. Today is Feb. 22, 2017 and they still have not paid us. Not only that, the car was a 2009 and was on track to be crushed but we were not told this when it broke down and they made us pay 4300 to repair it as supposedly VW would not take back a car if it wasnt running. Now I am wondering if it was the dealer - Ken Garff in Orem Utah.

In March 2016 I experienced my first issue with not being able to open my trunk, took it into a VW Dealership for service and found the root cause to be the trunk wire harness, lucky I had an extended warranty, my out of pocket expense was $300. Now, its January 2018 the same problem just happened again right after I spent $1300 for maintenance.My comment and concern is that I would not expect to have an ongoing issue with my trunk and backup lights not working because a trunk wire harness keeps breaking. In particularly because I dont use my trunk on a daily basis. Wondering if this is a design flaw? I love my 2011 VW CC, it performs well and so far hasnt given me any major problems (have had it for 3 years). Of course, I have to make an appointment and get it fixed. I wish there was something that could be done with the trunk harness to prevent it from breaking. If anyone has any ideas, I would appreciate it if you would share it.

I purchased the VW Passat R-Line 2019 the end of June 2019/4 months ago. The remote start does not work and the dealership said that VW is aware of the problem, and there is no fix for it at this time, and they made sure to tell me that they did not know of the problem at the time I purchase this car new (it only has 3,500 miles on it. They said that they sold a lot of these cars and only my car and one other had this issue, this is a lie, from the research and from speaking with a Customer Care Manager, all the R Lines experience this problem. These people should be ashamed of themselves, for being so dishonest. I would not buy another VW if someone paid me to, and for anyone considering this brand run for the hills. You enter the remote start sequence and the engine runs for 1 second and then turns off. How could they not be aware of this issue before they put this car on the market.

In my brand new Tiguan, the air condition stuffed up and stopped cooling. I went down to the service in Parramatta. They told me that it will take a while to fix and they have no cars to give me and they aren’t sure what to do. They couldn’t even call me a taxi. I think VW is the worst company to deal with and customer value to them is zero. What a waste of my time for being a good customer.

I have a 2013 VW Jetta TDI which I love. Recently, back in July, the fuel pump went. I had my car towed to VW Service in a town near me to get the problem diagnosed (even though I knew what it was) and to get warranty work performed. This process took 30 days! My car was in the service department for a MONTH! This is unacceptable. They first had to order a fuel kit, then extract fuel, send the fuel to a 3rd party, wait to get the fuel back. Decide if it was covered by VW under powertrain warranty, then order the parts for the fuel pump. First of all, this car has less than 40,000 miles. I was so irritated. I wrote to the dealer & corporate and they both said this is the process so thats that. Thats insane! I dont care about my loaner car, I spent more in gasoline in a month than I normally would. What a joke. Thinking about trading this car in before more things go wrong and they have to keep it for another month.

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

We have an EOS 2.0L VW that has under $60,000 miles on it. The car suddenly stopped running at a traffic light in Dec 2014 and has been in and out of the dealer for repairs every two months. We have spent almost $2000 on a massive failure of both fuel pumps (how do they both break?). We have replaced multiple fuel injectors. This car is barely broken in. It is a $35K car and the entire fuel injection system has failed. There were some warranties that reduced the price of repairs, but less than 60,000 miles, are you kidding? VW PR gave us a two week song and dance (** so sweet and has your back) and ** the decision maker who wont even provide his full name for some accountability. They stroked us really well telling us that they were covering every base and they understood how unjustified these types of repairs are at this early age of a car. Two weeks later... after we supposedly cooled down from spending a couple of grand on the inside of the engine repair they told us they would not take the car back. They would not offer any financial assistance. We were left with nothing. At least I can warn others. Do not believe that VW can produce a fuel injection car. Their design is faulty and their parts break easily and one problem creates others. The EOS looks great, but that is only skin deep.

My Jetta just had its engine blow up essentially. There is a manufacturer defect and these should have been recalled. I was driving when the engine decided to just stop working. I could have killed someone. There is a class action lawsuit for this exact issue. When trying to get this issue resolved and get a portion covered to replace the motor, we were given the run around. We have been told that it would be 10k for a new motor. The consumer “advocate” says there is nothing they can do about it and refuses to escalate this to another individual above her pay grade. VW has poor customer service, questionable business model and just overall poor business practices. I will NEVER purchase another VW and I caution others in the purchasing of one. VW should be ashamed of how they treat the people paying their bills and feeding their families. This is NOT a company I will support or stand behind.

So I grew up fascinated with Volkswagens. I was obsessed with Herbie the love bug, and knew I always wanted a Beetle. I had a 1972 Standard Bug, I currently have a 1972 Volkswagen Bus and I have a 2013 Volkswagen Beetle Convertible 2.0T. As most people in the Volkswagen Scene, Ive decided to modify my car. I took it to a dealer who specializes in a tune which has excellent ratings. Meanwhile Volkswagen knows that the Timing Chain Tensioner on the 2012-2013 betters were an issue. They denied my warranty coverage saying that the tune did this (which is a lie and failed to prove this with testing). I feel like this is another scam like the diesel issue.

My seven year old Polo has its tapestry hanging from its ceiling. All the fabric seems to fall down, even if we keep the car protected from the sun. Unacceptable, for a car of its price and fame. The local customer service seems unwilling to do anything about it.

This complaint is in reference to the Driver Side Takata Airbag being recalled as unsafe and potentially deadly. I am leasing a Volkswagen CC. This is the second VW Ive owned. I was notified almost a year ago that my car has been affected by the Takata airbag recall (Driver side airbag) and I have been driving an unsafe vehicle this whole time! There is obviously no fix for this yet and who knows when/if they will ever repair the problem. I have tried working with the VW Dealership that I leased it from as well as VW Credit and also, Ive been trying to sell this vehicle however, as you can imagine no one will buy this VW because of the recall! Who in their right mind would want to?!?! Yet, Im expected to drive an unsafe car and continue paying for it as well! This seems fraudulent and illegal to me yet I have no recourse. This is totally insane!!! Shame on Takata and Volkswagen for getting away with this!!! I requested that VW buy back the leased car from me. They want an exorbitant amount of money and to my surprise they said they couldnt help me!! They said it is an issue for Volkswagen America to fix... So now Im stuck with a vehicle that no one will buy including VW!! Im truly disgusted by the whole experience and the company. Although I cant even put into words what I truly think about this company! This isnt my first VW but it will definitely be my last one!!!

Had the same issue on my 2019 Tiguan. Contacted VW customer service and they not only stated that “oil consumption” is normal but it’s acceptable to “consume”a quart per 2k miles… I traded the tiguan for a Toyota before it devalues further. After 4 VWs and 3 Audis it was time for change due to VW and the dealer not giving a flying **.

First off let me start by saying that I do love my 2013 Turbo Diesel Beetle Convertible, its the prettiest car on the road...and everyone asks me how I like it...I love it, love to drive it...love to look at it...and I take really good care of it. There are two design flaws, one is the keyless start...the other is the unfortunate placement of the hard wired iPhone charger INSIDE the glove compartment, so that if you need to charge your phone while driving you have to keep the glove compartment open. One wonders about German engineering. That said, the car gets rock star mileage and its fast. But I had to have the 10,000 mile service in Brooklyn NY because I was visiting family and could not do it in Maine. So the VW dealership in Bay Ridge Brooklyn houses a bundle of other car companies. ITs old, cramped, dirty, crowded and unpleasant. I brought in my almost brand spanking new car. I said, Im here for a 10,000 mile service, please take good care of my car. A loaner was provided and off I went. Later that day I came back to get my car. I asked for only one thing, to have the rear headrests taken off while they were servicing the car. When I got the car there were the headrests. I was told the headrests dont come off...I thought, well Ive had a few cars, Im no expert but every headrest Ive seen comes off. The service person told me, I was completely wrong that the service people pulled and pulled and they would not come out. I took out the manual, respectfully trying to show him that I not only know they come out but because there is limited rear visibility with the car, they suggest that they should come out when not needed. He said I was wrong again, I tried to show him in the manual how clearly defined the instructions for removal and how simple it was. He finally acquiesced and took the car back into the service area. Now let me ask the obvious question, IF the service guys didnt know that they could remove headrests do you think I would feel confident that my tires were correctly rotated or my oil was property changed? I think not. The car came back to me, headrests out, but soiled where the work was done. Gladly my service guy cleaned the grease...and I got into my car to leave and looked up and there on the right side of my windshield was a giant crack. Seriously. I couldnt even make this up. Now the service manager comes out. He tells me that it was a stone, how does he know this, because of the way the crack looks. Now this is coming from a person who manages people who dont know about headrests...and hes abrupt, no apologies...just aggressive...I say, but I brought in a car with no crack at 9:30 this morning and its 4:30 and theres a crack. Now can a car be serviced and not one person notices this crack...and you say it was a stone and when the car tires were rotated then it caused the crack to spread. Oh my GOD! He said hed take care of it on Monday, it was Friday. I drove my car home as the crack spread. I called him many times but he did not call me back. Finally Monday I got in touch with him and brought my car in. Guess what!!! No windshield on Monday, No windshield on Tuesday and No windshield on Weds (until Weds eve) why? Because they told me that it was not in stock at the auto glass people, then Tuesday the one they got in had a crack, and they had decided not to install a cracked glass (really?), and then today Weds I could get my car...but guess what - now they were not honoring the agreement that there would be no deductible, because they did not realize that my insurance was out of State...MY PLATES ARE FROM MAINE. Not one person really looked at my car. I hesitate with this statement but as soon as I leave NY and head back to Maine, Im going to have another dealer check and see if the tires were indeed rotated and the oil was changed, and if so if its all proper. Id be terrified to bring my car there again. They are so hard on the cars, they dont listen, they over talk you and they are obviously not knowledgeable about VWs. Its very sad to see this. I am surprised VW allows this kind of service representation. I have no recourse, the dealer is going to split the deductible with me. How can I fight this, I just want to return the loaner and have my car back and get out of there. I could have brought my car to any auto glass company ... but brought it back there because - well I must be crazy to have thought that it would go smoothly. Anyway, beware this dealership if you have a VW.

Customer Care at Volkswagen is an oxymoron. We bought 2 new Jettas TDIs in 2011. We bought a new Passat in 2012. I called customer care today 3/20/2015 about a problem. They never looked up our record of being an excellent customer, never bothered to look up our vin numbers to realize how much money we spent buying their cars, never asked our names. ** (the rep at customer care) did however say, apologize for that. So as we go out this weekend to look at cars to purchase do you think we will drop by a VW dealer?

I have a new 2018 Golf GTI, I was surprised to find there is no cover for the battery, the terminals are both exposed. I asked the dealer if this was correct and they did not know, I called VW customer care and they said they dont know what they put on the cars, they are not able to answer technical questions, and I should ask the dealer. I said I had done so without satisfaction and was told to ring around dealers until I found someone who did know! I am surprised to find the two battery terminals exposed on a vehicle that is so complex, this is a potential shock and fire hazard. This is my 10th VW and I do not recall seeing the terminals totally exposed before.

2012 Volkswagen Beetle. 11,000 miles and my clutch and engine cylinders need replaced already!!! This is the WORST experience I have ever had with a dealer or a vehicle. I WILL NEVER buy another VW ever again!

Extended Warranty. I purchased a 2010 Volkswagen Passat with an in-service date of 10-18-10 (warranty coverage begins). After being a loyal customer for 10 years, the company refuses to cover an P2015 Intake Manifold Runner Sensor Engine issue covered by an extended warranty if the vehicle is 120K miles or less and within the 10-year warranty. My engine light alerted me on 10-23-20. So, over the weekend I had the codes ran at AutoZone which identified the problem. On Monday 10-26-20 I called my local dealer and they informed me of the extended warranty stating I was merely 6 business days outside of the 10 year requirement but well under mileage at 92K. They suggested I call VW corporate to get this approved. I spoke with a very nice lady and then her boss and despite their professionalism, they refuse to work with me to help get this fixed. They said they simply cannot go beyond the 10 years even if it is a few days and mileage is well under. This is a VW part issue, not something user caused. Needless to say, this leaves a very bad taste in my mouth that rigidity and greed come before flexibility & doing what is right, especially during these times. This organization seems to lack compassion and the know-how of retaining long term loyal customers relationships & viewing each situation and customer as valuable.

We bought a Jetta TDI back in 2014. Car was mostly good except for the 2 times the electronics disengaged from the engine and shut the car down putting me on the side of the road. But the buy-back has been horrendous. We signed up for the early lease termination. Considering it was August when we started and our lease ended in January we thought might as well. Well it took till mid-January to finalize everything and I couldnt get an turn in appointment till after the lease ended. So I called and confirmed I could just turn it in. Afterwards I called again and said, I turned it in, what now? I was told our check would be sent out within 3 business days. Nothing for over a week. Call again. They said they would look into it, but never was called back.Finally today got a hold of someone. We now have to start the entire process over again because we turned the car in without an appointment through the Claims Department. Everything completed and filled out worthless. We have to start the entire process over. Doesnt matter all the paperwork will be the same, we have to do it over. I asked to speak to a supervisor and was told one could get back to me in 72 hours, that all I could do is start over. 5 months to get to here doing everything they asked and we get to start over because they took forever with the process? The compensation check is the same amount even and who cares if the car was turned in without an appointment with Claims? We turned it into the same place we would have regardless, hell even the same person. Kierra in Customer Service, you mean, unhelpful **, I hope your karma gets you. I will never buy another car from VW in my life. I hope this company goes under. Its the worst company Ive ever dealt with.

I have been working on my 2.0 Diesel claim now for 3 months waiting patiently and every time I call they give me no information on how long it will take. My Forms were fax over month ago and when I log into portal it says waiting on Fax. When I call they tell me absolutely nothing other than I am waiting for them to upload my forms into the system. This has been the worst experience ever and I assure you they will never get my business again. The way they are handling these claims is an absolute joke. Their customer service I rate at 0 on a scale of 1 to 10. DO NOT BUY VOLKSWAGEN!

I am in disgust that the VW buyback has not been handled properly or expeditiously for overseas military personnel. As a veteran and an overseas teacher for the Military, we deserve better treatment than you have given us and as like many infectious diseases and viruses, word spreads at the same rate! I hope that word of your treatment spreads like wildfire regarding your service and lack of support for the U.S. Military. I will surely do my part in this matter.Form after form appears to be a stall tactic! The public information on the VW website stated that VW would take care of military personnel and shipping costs would be taken care of by VW. Ha! I have just paid approximately $3700 for shipping costs from S. Korea to Texas and hope that I receive a refund! At the rate of your response for email and other documents, I will probably be in my grave before I realize any reimbursements!