I am so unhappy with the service and the cars Ive been driving. It is one problem after the other. My problem is you guys keep on fixing how many times must a new car be fixed. I changed my previous Polo for the new Polo because of the problems it gave me and the constant fixing. The new Polo is a bigger piece of rubbish with endless issues. Can you just take your car please. Im not interested in any more fixing. I had enough. This is what Ive been experiencing: wind sound problem, the brakes noise, the 2 seat belt campaigns, the handbrake campaign, an Issue with the handbrake, I had an issue with the tyre alert thing as well. It said that the left rear was low but the right rear had a puncture, And now to top it all off its raining in at the sun visor. I was soaking wet yesterday by the time I got home from work. Please understand I do not need these kind of problems from something I pay EVERY month. I bought the car from VW at Edenvale.

I received codes P0087 & P2293 and traced them down to a known, high-pressure fuel pump/improperly hardened camshaft problem (VW Technical Bulletin **). As a result of the failures I now have catastrophic foreign object damage (metal shavings) throughout my oil system caused by lathing to the camshaft and irreparable damage to cylinder head due to unbalanced camshaft rotation (known problem excessive wear of intake camshaft lobe Ref: VW Technical Bulletin **).Prestige Imports of Pleasantville, NY opened the engine and immediately called to tell me I needed a new engine. All I had to do was show oil change receipts for the life of the car and Id receive a new engine free of charge. However, living in the real world and being a member of the US Marines, Ive lived all over the US and had my oil serviced by the lowest bidder (often times myself). I was not going to be able to prove my oil changes (they were current though). At this point I called VW USA to open the lines of communication. I was told by VW USA not to worry, they’d look into the problem and get a better answer to the extent of the damage. After they talk to the dealer they will call back and explain the extent of the damage.A few days later the dealership called to say the car is finished. Finished? Please define finished because the last word I received was that I needed a new engine. VW USA was supposed to call you (the dealer), get a better idea of the problem & call me back so I can choose a course of action. The dealer informed me they replaced the timing belt, timing belt tensioner, and water pump. Im responsible for those repairs for about 1100 dollars. The repairs they did under warranty were a camshaft, cam follower, and high-pressure fuel pump. Ignore for minute that they have to remove the timing belt anyway to replace the camshaft. There should have been almost zero labor involved in that repair.Heres the issue. 1. I involved VW USA early and clarify the exact extent of the damage. They did not. They failed to add clarity and in fact, made matters more confusing. 2. Repairing an engine with metal shaving in the oil is a waste of money at a minimum. To be blunt it is closer to unethical and fraudulent. 3. Repairing a timing belt on an interference engine with cylinder head damage is unethical and fraudulent. 4. Calling a customer to say you need a new engine and then reversing course and completing 1100 dollars after I advise I cannot provide oil records is unethical and fraudulent. 5. VW USA taking a month to try to untangle and investigate the problem only to finally state that they are not helping is fraudulent and unethical.This issue could have not been handled worse. 1100 dollars of repairs were administered to a vehicle that is damaged. VW knows the 2.0-liter engine is an interference engine and timing is critical. VW acknowledged camshaft issues in Technical Bulletin ** but somehow wants to blame cam collateral wear on oil changes. There are metal particles in the engine oil system from acknowledged cam problems, which act like sandpaper when they circulate. Finally, there was zero productive communication with VW USA. The only communication was nightly calls from customer service agents who know nothing of automobiles or engines stating theyre still working on it or so and so wasnt there because of the holidays etc. Horrible, horrible experience. Criminal, negligent, fraudulent and to boot, to a service member and veteran.

Sometime in March, 2019 I decided to bring my car in for evaluation - there was some strange rattling noise coming from the front left area around the wheel. I called the numbers listed on Island VW website and I couldnt get a hold of anyone because the line would either ring and then disconnect or go to straight to a busy line. I tried the chat on their website, but no one responded because I am guessing I was doing this at 830am. Then I called the sales number a few times and by some chance someone answered in sales and that person was the one who scheduled my appt, not the service dept. I brought my car in, I left it over the weekend for inspection, and on Sat I was called (Jimmy) and told the left axel (?) was worn off and that it needed to be replaced.I picked up my car a few days later and the next day I heard the same noise. I thought I was imagining things so I waited until my partner drove the car and said that the issue is indeed still there. I drove for another three days just to make sure we are not going to call and complain for no reason. Once established that the issue is there, I called the dealership. Same problem again. The line rings and disconnects. OR it goes to a busy signal right away. I waited another day or so and attempted again. Same issue again. I tried the chat and demanded that someone calls me. Jimmy called and I explained my problem. I said I would like to bring my car in again because the issue hasnt been resolved.I asked that they provide me with a loaner this time as my work demands me to travel from one clinic in the morning to another in the middle of the day. He said they didnt have any loaners. Then I asked them to cover for a rental that I would rent in order to get to work. He said that wouldnt work either. So I had to accommodate my schedule, wait until a weekend that I dont work to bring the car in. He agreed. At this point, while speaking with him, the phone disconnected twice!! So when he told me, Call us next week when you know when youll be able to bring the car I explained that calling their dealership is close to impossible, as evidenced by the dropped calls.He gave me his cell phone number and said to contact him there. And I did. Left a vm, waited several days and when no one called me, I decided to call Volkswagen America Customer Service, on 4/30 or 5/1. I spoke with a lady Renee who tried contacting the dealer herself. She ran into the same issue, the lines werent working. So she said she would continue to call and get back to me. On 5/1 she left a vm on my cellphone, stating that she was still not able to get a hold of them but that she would be able to schedule me an appt on the website. However, at this point I had missed the weekend I was off and I needed them to provide me with a car to get to work. She said she wouldnt be able to do that online.The next day, she called me and said her manager was able to get a hold of someone in the dealership who explained that they dont have loaner cars at that time and when one becomes available they would call me. Guess what? That call never came. At this point, I decided to call my bank and file a dispute. I have three VW at home and I will never, EVER, buy another one. I am selling them all and will be buying something else. Which is a bummer because I never had an issue with any of my cars. I bought them in Seattle, Carter VW, had the best experience with them. Everyone else related to VW was a disastrous experience.

My Clock Spring 2011 Tiguan broke about 6 months ago, I put the repair on hold, my mileage was about 109K, I have receipt from my mechanic for the 120$ I paid him to figure out what was wrong. VW has issued an extended warranty on this to 120K (IMO should be a recall), I moved so I did not receive the notice until 120,300 miles. Even with proof that it broke before and so close to the warranty date they will not honor... Seriously its the 5th VW I have owned, with all of their issues you would think they would be trying to build customer base, not alienating. This is just not right.

Runs forever with little maintenance. Gets good gas mileage. I love my bug. Its easy to drive, fits in small parking spaces. I was worried about cargo space but you would be totally surprised the room and what I can fit in there!

All CC models are affected by this tire/alignment issue. Dealers and VW are not forthcoming about the actual problem. There is nothing wrong with the continental tires the vehicle comes with, they are wonderful tires and do not have any record of defects or recalls. The issue is the CC chassis. It is a front heavy car built on a completely different and unique chassis than the regular Passat. They obviously had issues getting the car to track correctly through corners using a standard stance and camber. So they widened the suspension stance and added negative camber in the front to achieve better grip with the heavy front end. (Even with the factory set up you can feel the front end wanting to float off in the opposite direction of the corner at higher speeds.) They did not make the camber adjustable in the front, only the rear is adjustable. This means that you can put any brand tires on, rotate and align as often as you want and you will still ruin your tires every 10,000 miles. So add another $1,000.00 per year for cost of ownership of this car. I am absolutely appalled that VW has made this their dirty little secret and just assume that their customers wont figure this out. Shame on you, VW.

I would have thought that Volkswagen would have learned from their mistakes and lies that caused them humiliation and tarnished their repute and customer loyalty. I thought VW is sincere to fix this emission issue and work with impacted consumers. I suffered twice by this VW fraud, first after knowing that I had been polluting the air and destroying our environment by driving my 2012 Passat TDI, and then not been able to use the car for months as it failed SMOG test. I was hoping to get rid of it after the court settlement, but I got into an accident and car got totaled. But unfortunately, due to the diesel emission fraud the car resale value went so low and I literally got 1/3 of the original price I paid, which was not enough to even buy a decent used car.I was hoping that upon VW fraud case settlement, I should be compensated for the balance, but after such a long wait, I found out that the registration for the fraud claim I did in October/November 2015 was not sufficient and I had to submit another claim for which the deadline was September 2016!!! When I didnt hear from VW on the claim and what are the next steps for me, I was told that I was supposed to sign a different claim (not the goodwill claim, that I signed up). As I had not submitted another claim, I am not eligible for the VW settlement Claim anymore!!! This is really sad and BAD customer service. I called their customer service team, who was not able to assist me with this and Im not going to get anything for this fraud that they committed. They asked me to call their legal team to address the issue. After leaving multiple messages, I received call from Casey **, who told me the same that I missed the deadline to apply to be eligible for claim and theres nothing that can be done now. Im very disappointed and disgusted by this whole ordeal by such a reputable organization (at one point), they lied, and screwed up big time, and now cutting corners to avoid paying consumers. In this entire ordeal, I learned my lesson and for sure will never buy another car from VW, Audi or whoever theyre affiliated with. Volkswagen still cheating with consumers on emission. VW management shame on you!!!

I purchased a brand-new model of 2016 VW Golf GTI last year. I havent driven it much, which only has less than 4000 miles on it now. Recently, I had a flat tire due to the poor quality of Hankook tire (made in Korea) used by VW manufacturer. My flat tire happened when I was driving on a freeway (in very good condition) when the passenger side front tire suddenly burst a hole in its sidewall with no road hazard present. I called VW local dealership but was told to contact Hankook (the tire maker) directly by myself.Hankook did not follow the companys established procedure for handling tire warranty, but rushed to an arbitrary judgement on tire damage in its own favor, insisting on saying it was caused by road hazard. It never allowed the local VW dealership to fill out a tire warranty coverage claim form on my behalf. I paid $200+ out of my own pocket for tire replacement. I deeply regret that VW chose Hankook over other better tire brands. Hankook tires poor quality makes VW vehicles prone to road accidents. It also makes VW look cheap. For these reasons, I would strongly advise fellow motorists not to consider VW Golf GTI among their purchasing options.

My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying Im out of luck. Ive owned 2 Volkswagens and if they dont make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.

We purchased a 2012 VW CC in May of 2012. The car was used and had approx. 18,000 miles at time of purchase, currently the car has 72,000. We had routine oil changes done (more than required by VW) and service to our vehicle. In 2014 at 51,000 miles our 2012 VW CC needed a new engine. We took it to a VW dealer and had the engine replaced. At the time of engine replacement, it was RECOMMENDED not included in our engine replacement that a transmission oil change may be needed. This information was not pressing in its delivery as other additional services were provided and included at time of engine replacement this was not. At the time of engine replacement the mileage was 12,000 miles over the recommended oil transmission change which was at 40,000 miles. Our car is currently at a VW dealer who is stating negligence on our part after ONE missed oil transmission change. We were quoted $5,500 to replace transmission on a car that will be three years old to us May 27, 2015. What options exist? Smells like a lemon.

I purchased the VW Passat R-Line 2019 the end of June 2019/4 months ago. The remote start does not work and the dealership said that VW is aware of the problem, and there is no fix for it at this time, and they made sure to tell me that they did not know of the problem at the time I purchase this car new (it only has 3,500 miles on it. They said that they sold a lot of these cars and only my car and one other had this issue, this is a lie, from the research and from speaking with a Customer Care Manager, all the R Lines experience this problem. These people should be ashamed of themselves, for being so dishonest. I would not buy another VW if someone paid me to, and for anyone considering this brand run for the hills. You enter the remote start sequence and the engine runs for 1 second and then turns off. How could they not be aware of this issue before they put this car on the market.

I bought a 2010 VW Jetta TDI Sportwagen because rumor has it that the VW diesel vehicles are solid cars that get good MPG. My car gets decent MPG but the inferior quality of the car more than cancels out any savings I may have had on fuel. Oct 2012 - The fuel pump imploded. $6,600 worth of damage. Aug 2013 - EGR valve = bad. Had to be replaced. $709.53 out of pocket. Sept 2013 - Diesel particulate filter = bad. Had to be replaced. EGR valve had to be replaced AGAIN. $1,714.80 out of pocket. Apr 2014 - Car in limp mode. Turbo = bad. $1,689.94 out of pocket. July 2014 - Diesel particulate filter bad AGAIN. EGR valve bad for a 3rd time in 12 months. Estimate $2,200 out of pocket. August 2014 - Air Condition stopped working. Estimate $1,700 out of pocket.

VW are liars. They shortchanged me on the diesel buyback. They are giving me 1/2 of the original offer even though I have put zero miles on the car since the original letter. They have customers at their mercy because no one can afford to risk they damage the car before the buyback. I thought I was smart and bought a new car and stored my car at the VW Dealer. I called to complain and got the runaround and transferred from one person to another until I was so annoyed I gave up. They have lost me as a customer.

I was in the market to buy, cash, a 2016 beetle SEL but after reading the hundreds of reviews against a few good reviews I have decided not to purchase. With each review read, it was like reliving the days when I too owned a 1972 beetle. The same problems then are the same problems now - the window, door paneling, door handle falling off. When I read the factory warranty was 3 years 36 months that was a BIG turn off. Who does that anymore? Its a HOAX! RUN! I am 64, a widow and ready to have some fun. That fun will not be with VOLKSWAGEN! Thanks to all beetle owner reviews.

@VW So here we go again with Volkswagen and their shifty business practices. I have been dealing with this problem since February. Volkswagen Drive Easy is my warranty company. I purchased their most expensive bumper to bumper extended warranty. It is the top tier level policy that they have. I paid over $4000 for it when I purchased my 2013 cc 2 years ago. It’s is a platinum bumper to bumper 36k/36 month warranty but they refuse to honor the “bumper to bumper” end of the deal. Volkswagen of Union City has been telling them for months that I need a new engine & they keep turning that down and fixing different parts of the engine instead of fixing the underlying problem. Shame on them...AGAIN!!! What is it going to take to get them to honor their contract?? After numerous band aid fixes, they finally agree with Union City that I do indeed need a new engine. However, they are not paying for all of the labor & parts that it took, and which they demanded, to get us to this point. They expect me to pay for it. WHATTTT? Volkswagen Drive Easy needs to pay for and honor all that they asked for and agreed to. My next stop is Volkswagen Drive Easy CEO, the media and legal action. In that order. I’m sick of these slimy business practices that Volkswagen has gotten accustomed to. It needs to stop. And it needs to stop now. My car has been in the shop since Aug 5, 2019, this time around and they are only reimbursing my for 10 days or $350, if they even honor that. I’ve paid almost $3000 in rental fees waiting for my car to be fixed.

Volkswagen Credit OVERCHARGED me, its employees LIED to me and now wont remove a wrongly-made derogatory mark on my credit report despite earlier promises that it would. I have a lease through Volkswagen Credit, which was until recently on automatic payment. A few months ago I noticed Volkswagen charged nearly $150 more than my typical payment. Volkswagen never communicated it would charge this additional amount, so this was a complete surprise.I contacted VW credit and did not hear back for several days. So, I disputed the portion that was above and beyond my usual payment with my bank. I again contacted VW in writing and did not hear back. My bank confirmed with me that they tried multiple times to contact VW credit to work things out, which is typical for a dispute case, but were unable to get a hold of anyone and eventually the dispute was authorized by default.The next month I receive a bill stating I was past due in the amount of the typical payment plus the mystery charge. VW credit had still not contacted me about this transaction despite repeated followup. Finally I get someone on the phone who explained what the extra charge was for (a tax on leased vehicles specific to my city, which gets passed on to the consumer once per year; she couldnt tell me why I hadnt received this extra charge in the 2 previous years of leasing the vehicle).I tell her I will go ahead and pay the past due lease amount, since I did not dispute the charge to begin with, and I will read the law regarding taxation on leased vehicles (This is not typical in my state but unbeknownst to me at the time a handful of cities tax leased cars). During this conversation the representative assured me that since I paid the past due amount it would not show up on my credit report, and I have until the lease ends to pay the additional charge for the tax.After researching the surprise tax charge, I pay it within 30 days of the conversation and several months before the lease is set to end. A couple of months pass and I find out that despite paying the past due amount and the additional surprise charge, there is a derogatory mark on my credit report. I send a message to VW credit explaining the situation and letting them know that I was told very specifically that my credit would not be damaged by what happened. They reply, in so many words, that they do not plan to revoke the derogatory mark and they dont care what their employee said. First the diesel scandal and now a confirmation that Volkswagen doesnt care about their customers or doing what they say theyll do. Stay away from this company.

Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and have spent 1000s of dollars in repair.But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW.This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundreds 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty.This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it before an innocent family dies!!! Help!!!! In the meantime I will tell my story in the social media to people in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can!! etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! Other people with the same problem have had the problem reoccurring after being fixed. VW has lost a loyal customer forever!!

Ive had my 2013 Tiguan for 3 years now (3 months out of warranty). I love the way it looks and drives. However, even though Ive kept up with VWs recommended service, I just paid $2500 for repairs that shouldnt be happening on a car with 45k miles (a new alternator, timing case cover gaskets, control arms replaced, carbon cleaning). Just two months ago, the fuel door wouldnt open. The dealer sanded it down, calling it a manufacturing flaw (which I still dont get since it worked for a bit over 3 years). What Im getting at is that this VW is needing way too many costly repairs for a 3 year old car. I was expecting to have this car for well over 100k miles in great condition but Im not sure its going to work out that way. They sold me on the idea of German engineering being so good, lol. Fool me once.

When I purchased my VW GTI it rode very rough. I asked if the PDI had been performed when I was completing the purchase paperwork and I was told that it had. After a week of a very rough ride in the front I checked to see if the shipping pucks had been removed from the front struts. They had not (3 pucks in each strut) leading me to believe that no PDI had been performed. I emailed the dealer manager to notify them of this and see if I could have my struts checked for damage and got no reply.Now today I brought my GTI in to have the first service completed. After waiting 2 hours from my appt. time/drop off I asked if my car was ready. I was informed that there was a mistake with my paperwork and they hadnt started! 45 minutes later I was informed my service was completed. I lifted the hood in front of the service desk to inspect the service but before I could pull the dipstick I noticed there was oil on my right fender, on the engine cover and my front license plate was bent out from the bumper at a 90 degree angle (not how it had arrived 3 hrs. Earlier). They bent back the plate and told me I was good to go. I was beyond furious so I headed home. After I got home I checked the oil to find it overfilled by 1qt. Horrible service. Completely unacceptable.

Volkswagen is not doing nothing about the problem and Google has a lot of the same complaints that are telling me that it into covered anymore. I have three other vehicles as of as a 1998 Trans Am and I have no problem with the headliner. So much for buying a second Volkswagen, not happening. Headliner is sagging with only 70,000 miles and only five years.

2017 Alltrack. Had we known how dreadful our selling dealer and VWoA customer care related to a new vehicle purchase would be, we would have immediately turned around and never looked back. Upon delivery of our new Volkswagen, we found several issues that we addressed and were told that theres nothing we can do. VWoA is basically useless when customers have legitimate complaints, so much for VWoA s concerns about the customer purchase experience. Without going in to detail, lets just say our experience left a very unpleasant taste in our mouths. There was no delivery inspection record or documentation, the literature and accessories were unpackaged scattered around the cargo area, one of the remote keys was defective, the fluid levels were below minimum requirements, the Navigation SD Card was found under the front seat, but the dealers 4 metal logo was prominently affixed to the rear hatch with some type of super glue. This is our last Volkswagen purchase. We feel that all we are to the dealer is a number in their quota. Pathetic!

I dont recommend this dealership especially since it is one of only a couple of major dealerships inside of DCs borders. There is likely to be racial and gender discrimination. I think most people wouldnt want to be associated with this dealership in such a multi-cultural area.

So Frustrated my car just got repaired last week and now I’m back with the light on again and they are charging me again for the Diagnosis when it should already be fixed and I shouldn’t be here again and nor should I be charged again when it should of been fixed right the 1st time I was here and were in a middle of a pandemic and you are charging again not right at all!!!!

On the 19th October 2017 my Polo Gti which is still under warranty broke down at approximately 6 pm. This vehicle is currently doing 41000km and is still under warranty. My biggest concern or disappointment is that this car gave no warning and just breaks on a busy street with my family in the car. What if this car had broken down in the middle of nowhere or worst in a dangerous area putting mines and my familys life at risk?I then had to wait two hours for roadside assist to tow the vehicle away. I was told the next day by VW Umhlanga that they busy and my car will be only looked at on Monday. After phoning whoever I could I managed to get hold of service manager of VW Umhlanga who said that he will try have a look at the vehicle that afternoon.Saturday morning I got a call saying they did a software upgrade and the car is fine. 1. Why did roadside assist send a tow truck from Mount Edgecombe to tow the breakdown in Tongaat, is that the nearest breakdown services, because I know its not, I personally know a towing company in the area that is VW accredited. 2. Secondly why was the vehicle towed to Umhlanga who was clearly not willing to have a look at the car till Monday. Had I not made a fight about it, and to my knowledge VW Ballito is much closer.I am now worried as this vehicle has a warranty that ends at 45000km or next year 2018. There was no warning of it breaking and no explanations as to why it did. What if it has similar problems as soon as this warranty expires and the headache and costs of this vehicle now becomes mines. I spent 32000 rand on this vehicle and breaking down in the middle of a busy street was the last thing I expected.I am hoping VW comes up with a solution as to maybe extending this vehicles warranty and guarantee this problem never arises at all. If I do not get a reasonable solution from VW I will make sure I complain on every platform be it the ombudsmen or Hellopeter. I just think that breaking down in a vehicle that costs over 300000R without no warning and just be told by the agents its a software problem and we dont know why it has happened is unacceptable. I am hoping to get feedback from you soon.

My daughters 1999 VW Beetle was parked in her college dorm parking lot (outside, thank goodness) when a friend walked by and noticed flames shooting out of it. Car is totaled. Not covered by insurance or VW who does not care nor do they assume any responsibility for it.

Beware of leasing through VW Credit! I have leased for 20+ years and I have never gone through the issues Im going through with VW Credit after turning in my 2009 Jetta 3,000 miles under mileage! They will rake you for every little ding, scratch, burn, tires, normal wear and tear, anything they can get from you. I will never lease from them again! I am starting a website for other people Ive had contact with to share similar stories. So when the site is complete, I will make sure everyone knows how they do business.Ive never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they wont bother you! It’s normal wear and tear after 36 months. Ive only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

We bought a new car VW Touran from April 2017 and unfortunately car dealer delivered a worse car that I ever received in my life as the following issues: - Adblue tanker was leaking in 2 months delivery. - A problem was warned and technician of VW could not detect the problem. We left our car to check the problems in few days at VW repaired center - Chaussee Ninove with nearly 100 km of our own gasoline fee. The problem was found by ourselves in a foreign country - our car was flooded due to a problem of the joint while we were in the car under heavy rain in Prague. - The light was out of order. After leaving our car for reparation, we got our car back with a new joint replaced, but horrible odor was occurred due to humidity. We came back to request a solution for odor treatment and repair the light as well. No accessory was available. It needs to be ordered and we will be contacted once accessory arrived shortly. One month later, we passed by to check if the light can be fixed and was told the accessory was not arrived because they forgot to order.- We face a new problem today with the battery. I had to call VW assistance to restart the engine with a ref under number **. The technician passed by to fix the problem and advised to replace a new battery as it happened twice recently. We feel disappointed to sell our ancient Audi to them and bought a new car with full options from VW. Honestly saying, service after sale was not good. Agent was not happy to request to fix the problems and unfriendly attitude at Robert Carrosserie - Chaussee Ninove 1070, Anderlecht. It could be the last time and ever to buy such a bad quality.

I am in disgust that the VW buyback has not been handled properly or expeditiously for overseas military personnel. As a veteran and an overseas teacher for the Military, we deserve better treatment than you have given us and as like many infectious diseases and viruses, word spreads at the same rate! I hope that word of your treatment spreads like wildfire regarding your service and lack of support for the U.S. Military. I will surely do my part in this matter.Form after form appears to be a stall tactic! The public information on the VW website stated that VW would take care of military personnel and shipping costs would be taken care of by VW. Ha! I have just paid approximately $3700 for shipping costs from S. Korea to Texas and hope that I receive a refund! At the rate of your response for email and other documents, I will probably be in my grave before I realize any reimbursements!

After purchasing a brand new 2019 Atlas, it has been nothing but a nightmare. From cylinders not firing, bad spark plugs, blaming us for putting bad gas in... Now on 3 visits, then a faulty battery which a corporate mechanic had to find. It has been nothing but a disaster! To top it all off, we want to get rid of this LEMON and that has become an even harder process. Not only does this car violate CA law for having multiple issues on a specific part of the car, my 3-year-old has been in the car with me on two separate occasions when it has decided to randomly shut off. VW corporate was not phased by this at all.When purchasing this vehicle, my husband and I turned in a perfectly good, special edition BMW and received this piece of crap! Instead of actually taking care of my family, VW corporate insists that they will only pay us for the difference of the BMW and car payments. Myself, my husband, and my sons life was in jeopardy while driving this car, but clearly empathizing with hard-working decent people is not in this business interest. My family has purchased from VW for over a decade, but that will not happen again. Not only are they not taking care of our needs while trying to split ties with their company, they sent a completely incompetent email to us with false options and that demand we send items to send to them? I am in the business sector and business is not conducted in such a fashion as this.I also want to point out that because the email was so poorly composed, I could press legal matters around the areas addressed. This is a very stern warning that if you are looking to purchase a family vehicle this is a horrific option. I am extremely disappointed with this company and cannot believe they claim to service everyone and will not accommodate those who have been experiencing issue after issue, two being highly dangerous, and do not know the meaning of taking care of loyal customers. Such a shame!!

In October 2016 I registered my 2013 VW Jetta TDI with VW as a buyback. As soon as requested I submitted copies of registration, drivers licenses and lien holder info. About a month later (definitely not within the qp days VW was supposed to respond). I got a final offer letter. I signed the correct places, had it notarized and faxed it on as directed. Two weeks and two phone calls later to customer support the status remained as waiting for fax. So I faxed the documents again. Another wasted phone call to CS to find out why they dont/cant acknowledge receiving my fax... Then I get an email stating I didnt send all pages of my offer. So back to another fax ($8) every time. Twenty four hours later status is waiting for fax... I have transmission receipt showing all 7 pages were successfully sent. Another call to CS and again they give me a non answer... I have no way of knowing. VW is stalling. What is our next recourse?

So far I am happy with my VW GTI lease. The lease ends in 60 days. If it werent for the underhanded tactic of removing the payoff quote just three months before the lease is due, then I would seriously consider buying this vehicle. This tactic shows me they cannot be trusted. I am now forced to call and listen to a salesperson use even more underhanded tactics to try and sell me the car for more than its worth. BTW, I had leased a Honda prior to this and they used no such tactics. I should have stayed with them. I just hope now I dont run into any issues with returning my vehicle.

2014 TIGUAN: OMG this car turned into a nightmare - went whacky on a mountain pass - gas pedal and steering went glitchy, then ESC light went in apparently indicating ABO was bizarrely shutting down, then ABO failed. Dealing with VW a bigger nightmare. I will never get a VW again!

When I first bought my GTI in 2011. My clutch had issues from the beginning. 2 years later my moon-roof died. They wanted 1,000 to fix it. My driver side window wont roll up. I had to have my transmission rebuilt 3 months ago and then I had to replace my coils. My car has only 85,000 miles on it. Now Im replacing a tie rod and cannot find the inner tool anywhere. Im so over this car and so disappointed. My family told me to buy a Honda. I wish I wouldve listened. They all own Hondas. No maintenance cars. As soon as I can Im getting rid of it and VW for life. Ive read so many terrible reviews about VW products. Its terrible.

Everyone’s opinion and experience with VW is absolutely true. AS I was shopping for a new car I did my research on all the cars I was interested in. I came across reviews for VW they were all negative. I took in reviews into consideration, however, I thought to myself that some people just like to complain. My bad y’all. I should have listened and ran the other way. This unethical company is the scums of scums. I bought a brand new 2018 GTI in July of this year. I was treated very very poorly at David Maus VW South. They even charged me for a $600 package that’s suppose to be free, all because the car was transferred from their sister lot David Maus on LEE Rd. A few days after having the car the visor underneath the sunroof retracts on its own. I constantly have to keep pulling it forward, warning light came on saying it cannot detect the key fob. Mind you the key fob is in the cup holder. As of 09/19/2018 the “one touch feature that opens the sunroof stop working. Now I have to open the sunroof manually. Ok y’all so how bout I’m driving on 2 separate occasions when I press the break the lights flicker and the car shuts off!! So in conclusion VW are unethical, criminals, and soon they will be labeled as MURDERS. How can I feel safe in my car when ** like this is happening. DO NOT BUY A VW. If you choose not to listen you might be righting a review like the rest of us.

I am extremely disappointed in my recent experience with Volkswagon Roadside Assistance. On Friday, April 15, 2016 we accidentally put 1.5 gallons of gas in our nearly empty 2012 Jetta TDI. I called Roadside Assistance for support and they advised me to have the car delivered to the dealership. A master mechanic suggested that we could fill the tank the rest of the way with diesel and have no problem. Trying to make a decision, I asked the Roadside representative what they would do at the dealership. He explained that they would lift it up, drain the tank and flush out the fuel lines, and said that Roadside would pay for the service. I said Roadside will cover it? and he confirmed. Based on the fact that Roadside said they would cover the cost of the service, I chose to go ahead with the tow rather than dealing with the situation on my own.On Saturday, April 16 I called Harmony Motors, our local dealership in Asheville, NC to check the status of my car. I was directed to the voicemail of someone who would be out of town for a week. His message warned that no voicemails would be received until his return. I called Harmony Motors again on Monday, April 18. They were surprised to hear from me and said they had no record of my car being there and could not recall seeing it come in. The mechanic said he would search the lot and get back to me. After two hours of panicking that my car was stolen and several calls to the dealership, Roadside and tow service, I finally heard back that they had found my car. Roadside Assistance gave the dealership NO information about my vehicle. The tow service they hired left my keys in the car without notifying anyone in the service department. My car sat in the lot for three nights and two whole days before anyone knew it was there.Now its Tuesday, April 19. The mechanic finally called me back to tell me what service needs to be done, and that it will cost over $500. I told him Roadside said they would pay for it. He followed up with Roadside, then called me back to inform me that Roadside is not going to pay. So, obviously I followed up with Roadside. I explained the situation to the representative and she said the manager would listen to the recording of the call and get back to me. I was hopeful because the representative was very clear.The manager was Felicia ** from the St. Petersburg, FL office. She said she listened to the call and that Roadside Assistance does not cover repairs and that I misunderstood the representative. I urged her to have someone listen to the conversation for another opinion. I explained that I am confident it was not a misunderstanding, and that perhaps the representative was misinformed about the companys policy. Even so, they should adhere to any promises made by their company reps. She said that it states clearly in the manual that Roadside does not cover the cost of repairs and that this written policy overrides anything that is said in person. She would not let me speak to her supervisor and would not give me her full name (I retrieved that later from VW Customer Care). She was rude, impolite, insensitive, and crass.I then followed up with VW Customer Care. I waited on the line for 40 minutes before my call was answered. I filed a complaint about my experience and the representative I spoke with here was very nice and understanding. I received a follow-up phone call from the VW Roadside Customer Care manager who further confirmed that Roadside will not pay for the service even if the representative claimed that they would. The written policy overrides anything else. I explained that this is an unethical way to operate a business and its not how I operate my own. If a representative makes a claim to a customer, the company should honor that promise and then take it up with the representative.I have gone four days without my car, hours of stress and time away from work, and am now facing a $500 bill that I could have avoided if I had the correct information from VW. It is clear that this company is well rooted in dishonesty, misinformation, extremely poor customer relations and no understanding of ethics. I hope this story shares more on the truth of how VW operates and that their words cannot be trusted. So what have we learned from this? If you want an accurate representation of Volkswagens services, I guess you need to consult written documents. Unless you happen to be inquiring about clean diesel. Then, unfortunately, youre ** out of luck.

I have had to replace my engine twice in the last 10 months. My 2012 VW CC with 89k miles has cost $11,000 in repairs in the last 10 months with nothing covered by warranty. I understand that mistakes happen in business, but the way you judge a company is how they respond to a mistake. Needless to say I can never recommend buying a VW to anyone.

I have had a rattle since June in my 2018 Atlas. It has been in 5 times for this problem. Now they say I need a new seat frame and they have no clue when it will be in. It could take a month or 5 months. You cannot even listen to the radio because the noise is so loud. I have taken with customer care service and they are useless. They refuse to replace the seat from another VW Atlas that is on the lot. I am sure they can do a temp repair of putting foam in the seat frame but they wont even do that. I would strongly recommend not buying a VW product due to their very poor customer service and the futility of getting repair parts.

I leased a 2012 CC for 3 years and now Im financing because Im tired of having a car payment. I have 51K miles on the car and got a 48K mile warranty with the new financing. I have got all the scheduled maintenance done at the dealership, Palisadas VW in NY, and have never been told about a carbon build up. So a month or 2 ago, when I started the car when the engine was cold, I was getting a putting like feel and sound coming from the exhaust. I felt nervous driving the car but once the car was warm and on the highway, everything was good. I took the car to the dealership. I have the top of the line warranty so why not, and the guy said since the Check Engine Light isnt on, the warranty wont cover it but once it does come on to bring it in and hell get it cleaned. So last week the light came on. I brought the car to the dealership right away. Well what do you know, the warranty doesnt cover it. And to top it all off, they want to charge me $1100. Im beyond pissed. I called VW Corporate and now Im in a fight with them. After seeing that other people have had the same problem, its like they put keep that out of the warranty so they can bang you over the head when you need it done. I tried to tell the woman from Corporate that they can easily call this little dealership and tell them what to do and they will listen quickly. Every dealership will do whatever to keep corporate from calling. I forgot to mention that this is my second car with VW. I Leased a Jetta for 3 years, and paid off the while lease within 6 months, and now leased my CC for 3 years, and financed for 5 years. Ive never had a late payment. Im your ideal customer. Im also a combat veteran. So corporate says they want to put a fuel injector cleaner type into the car and see if that works. They did that today and when I spoke to the service guy at VW we both agreed that it wasnt going to do anything. He asked if I could leave the car overnight so the tech can cold start it in the morning and they were authorized to do the procedure again. I said to do it, might as well since its free, and I have to the steps corporate spoke about. As I was writing this, corporate called. I told her I was doing research and seeing other people having the same problem and that I was so angry. Of course she said We dont want you to be angry, and I said we both know theres only one way Im not going to be angry and thats to just clean it properly. I told her I wouldnt have bought the car if I knew this would happen. I wouldve leased or financed something new or left VW all together. So we shall see tomorrow how this soap opera continues. I will fight this to the end and take it as high up the ladder as need be. I recommend that if other people are having the same problem to contact corporate and fight with me. Thanks for reading, God bless and Fight The Power.

I buy 2 vehicles from VW. A Jetta and Tiguan. Since we get them every year engine light on. Make us pay more and still pay monthly for them. So he takes us 3 years before we change it because of our credits. Now we free of them but to owners VW its really bad car!!!

Volkswagen Canada has offered a goodwill gesture and I have accepted. I am satisified with the actions of Volkswagen Canada. Thanks.

I have had by far the WORST experience with VW. I thought it was only the 1 dealership I went to but I have went to multiple and they are all the same. They will scam you out of every single penny you own. They have terrible customer service, you have to wait hours to get anything fixed. Don’t EVER lease a car with them or you will end up basically paying for the entire car and then having to give it back. They are a scam. They have recalls all the time. I will NEVER EVER EVER buy another VW again.

I have never been so dissatisfied with help from customer service. I called 3-29-17 about my stereo system. Ive had the car 7 years and this is the third time Im replacing the stereo system. I bought the extended warranty and the first time I replaced the radio it was covered only by the extended warranty. 3 years later, the radio stopped working and I was told Volkswagen customer service would not replace it. Volkswagen claims to stand by their product; I have not yet to experience that with Volkswagen. This is my second Volkswagen and will definitely be my last.

I bought my Volkswagen eight years ago and have put about 100k miles on it. I admit that I love driving the car, but I am very dissatisfied with Volkswagens customer service. I recently brought my VW in to my local dealer for routine service and maintenance. I understand that VWs are expensive to service and fix, and I understand that my car is getting old. However, the dealer I brought my VW to ended up breaking a bolt while changing my brakes, thus requiring a bunch of parts to be replaced, and they want ME to pay $1200 to fix it!Ive been arguing with the dealer for days to no avail. I got in touch with Volkswagen customer care in hopes that they would help me. They do call themselves Advocates, but they are no help at all! The case manager, Jennifer, I spoke with basically said that Corporate VW cant do a thing to help me because each dealer is independently owned and operated. What they should have done is agree to reimburse me these costs if they couldnt get the dealer to fix my car for nothing, as they should! What good are these people if they cant do anything to help?? This whole situation has been ridiculous. I am never buying a VW again and dealing with this nonsense.

Our 2014 leased Volkswagen Jetta broke down in NH in March 2016. We live in Rhode Island. The car was suddenly billowing black smoke and all dash lights were on. We pulled off to the side of the highway, pulled out the auto roadside brochure and called the number on the cover. Their customer service rep took all our information. He took our phone # and said he would make the arrangements for the car to be towed and find a rental car agency that was open as it was Sat night and approaching 9 pm. I received a TEXT from him with the name of the tow company that would pick the car up and that had called the only car rental agency open in the area (Manchester Airport 91.7 miles from our home). He told them we would be there shortly as they were about to close. He provided us with a discount call that they honored. Our car was towed to the nearest Volkswagen dealership Autofair Manchester NH 87.8 miles from our home. The car was repaired the following Monday afternoon. We picked it up early Tues morning and returned the rental to the Manchester Airport. Per the instructions in brochure we submitted the charges for the tow 79.00 and 221.00 for the rental. We then received 2 denials of reimbursement. The tow was denied because they said we used a tow service that was not authorized. WE did not choose the tow service, the rep at the Volkswagen Roadside Service did. The text he sent me clearly stated that. They denied the rental car charge saying their parameters are 100 miles. We appealed the denials with Customer Service and they too denied both claims. Needless to say it never crossed our minds to ask the rep of Volkswagen Road Service to use an authorized Volkswagen tow service. We asked how they calculated the distance to our home from NH, they didnt know. We are both in our 70s and had a lease to ensure that we had dependable car backed by reliable customer service in the event of auto malfunction. Obviously this was an assumption on our part. The last agent we spoke with (Martin) at Volkswagen said he was sorry but thats the way it is. The experience of sitting along a busy highway for 2 hours was not pleasant one, but nothing compared to the deceitful business method of Volkswagen. Though we are well aware that Volkswagen could not care, but we will no longer give them our business nor will recommend them to anyone we come in contact with.

So here is the deal. My husband and I, we purchased 2013 VW Tiguan. During the first year I had to bring the car to the dealer 4 times, due to an engine problems. First time, the engine light went on (at that point the car was about 4 months old!! ), we brought it to the dealer and after they checked it, they told us that it is just a glitch in electronics...Two months later, the light comes again, we bring it to the dealer and hear the same story...yet this time they told us that they switched something off (!!!!), so that the false engine light alert wont come on again! Couple of months go by (just FYI - I commute on highways every day to and from work), and when Im in the middle of my way home, the engine light goes on again... 20 minutes later, after the light had came on, the car just stalls/the engine shuts off!! Luckily the traffic was heavy and I was going about 10-15 miles/hour...I had to come to a complete stop in the middle of the highway and restart the car. I cant even imagine what wouldve happened if I was going the full speed...We brought the car to the dealer, and were informed a day later, that there is a sensor problem, and that they will be replacing it. When we took back the car we asked the dealer multiple times whether this problem will be happening again - they assured us that it will not!Yet, a couple of days ago (the car is one year and 2 months old at this point) I start my regular commute from work to home, and...here we go, the engine light comes back on!!! And, as in the old scenario 20 minutes later (luckily I was still downtown - so the speed was about 5 miles/hour. I was giving a way for another car to go on the stop sign) the car engine just suddenly shuts off! I then decided to go to the dealer right away, and on my way to the dealer the car stalled (engine shut down) for the second time!!! LUCKILY AGAIN I was going on low speed due bad weather condition (first snow) and bad traffic!!! It just terrifies me to think about what wouldve happened if I was going 55-60 miles?? This time the dealer told us that there is a wiring problem (the wires that lead to the sensor are all messed up). I understand that they would fix this, but I am now extremely skeptical about the quality of this vehicle. I cant trust to use it anymore...I am now wondering if I should give up the idea of being a VW owner at all...Given that there was a recent recall on Tiguan models (some manufacturers mistake with the engine programming - which we supposedly took care of!! ), I was wondering if some of you have faced the same problem with the engine suddenly shutting off (Remember the GM manufacturers mistake and engines shutting off, when people died due to this?). If so, I urge everyone who experienced this to please respond, we need to take action - as it might be some manufacturer mistake, which might have terrible consequences in the future!!

We purchased a brand new 2018 Tiguan and have had an horrible experience. The family almost died in a car accident because of the EPC faulty code. It happened 3 times and Volkswagen could not fix the issue. All of a sudden your car loses power and can’t go over 30mph, it shakes horribly and continues to lose power. The last time it happened (3rd time) we were merging onto a highway, the car shook and then lost power, with your foot to the floor the car will not go over 30mph. An 18wheeler truck almost slammed into the back of us, we had to swerve off the highway. Took it back to Volkswagen and they stated it was a faulty read and NOTHING Else was done! We are so shaken and have no trust in the car.I went directly to head office of Volkswagen and after 6 weeks of discussion they offered me a 10% discount off a new car! Are you kidding me??? 10% when it almost killed my family. I bought a new car so I would have no issue, but instead have had deadly issues. Looking online I see I am not alone. I guess Volkswagen does Nothing to keep their customers safe unless you die and then a class action lawsuit happens. Guess I should head up a class action lawsuit. DO NOT BUY THIS CAR. You will regret it. Stay away from a company who knows there are deadly issues yet does nothing about it!

Local dealer did a diagnosis of an 06 GTI with broken cam chain, claimed warranty extension doesnt apply with a part on the warranty on the parts list. Contacted VWOA and after talking to a case worker, found the dealer never checked one of the things listed on the warranty I asked them to check. Gross incompetence at the least, already filed a complaint via NHTSA, may do so with state attorney general. These failing engine parts will result in death eventually and several people have already had close calls. The parts in question arent listed as serviceable parts, so since Im not a psychic I dont know to check them. Will probably not buy another VW unless my car is magically fixed and not at my cost.

I had kept VW for 6 years. When you trade or lease another vehicle VW is happy. When you are done business with them, they will eat your money. I returned my Passat recently and charged me $2000 to replace their loss of vehicle value. A previous dealership didnt explain what steps I need to follow in order to return. I went to a different dealership and returned it. I asked that I have to fix anything before returning. They told me nothing I can do at this time. I was waiting for their final answer and they called an inspector to return. Of course, they didnt call me, instead, I called them what is going on.The dealership finished its process and transported to the auction. Therefore, they charged me $2000. I looked at the list what I charged for. I understood some parts of vehicle needed to be fixed. I didnt understand how much VW charged me for tires. I replaced Michelin tires and got charged $190 each which they were not original parts. I called VW credit and they kept saying cant readjust my money. I am really disappointed with VW how they treat a customer. I guess I am not going to deal with VW anymore. I will pay money and you will lose a customer. Thank you.

I had a MAP sensor replaced after the engine light came on. It came back on again after a month. Today driving and less than a 1/2 mile from home a warning came on and read low oil pressure engine off, but it never did go off. I pulled up a few recalls Friday before I left work, one being the MAP sensor and creaking of the suspension (I heard it a few times but thought maybe it was just cold) and worn, cracked CV boots. I contacted the dealer and currently waiting for a appointment to address the recalls. You can find most recalls on the Chiltons Library.

Car door sustained damage when water was trapped in the door frame and froze. VW would repair the damage if car was 4 years old or newer as it would be within warranty parameters. They are aware that the structure was at fault as they have fixed cars within the parameters. Our complaint is that they never contacted us to inform us that this could be a problem or offered a way to fix the structure before the ice peeled back the door skin. Now they offer no compensation as it is outside the warranty parameters. How does a structure of design have a warranty?

We have an EOS 2.0L VW that has under $60,000 miles on it. The car suddenly stopped running at a traffic light in Dec 2014 and has been in and out of the dealer for repairs every two months. We have spent almost $2000 on a massive failure of both fuel pumps (how do they both break?). We have replaced multiple fuel injectors. This car is barely broken in. It is a $35K car and the entire fuel injection system has failed. There were some warranties that reduced the price of repairs, but less than 60,000 miles, are you kidding? VW PR gave us a two week song and dance (** so sweet and has your back) and ** the decision maker who wont even provide his full name for some accountability. They stroked us really well telling us that they were covering every base and they understood how unjustified these types of repairs are at this early age of a car. Two weeks later... after we supposedly cooled down from spending a couple of grand on the inside of the engine repair they told us they would not take the car back. They would not offer any financial assistance. We were left with nothing. At least I can warn others. Do not believe that VW can produce a fuel injection car. Their design is faulty and their parts break easily and one problem creates others. The EOS looks great, but that is only skin deep.

Volkswagen Atlas w/ Lane Assist & Adaptive Cruise Control - Cell phone jammed the locks from opening. Cell phone jammed the keyless start on many occasions. SUV can be driven remotely and was when a hacker (twice) took over steering and the gas pedal via the Adaptive Cruise Control. The vehicle sped hard up to 85mph. Eventually VW bought back the vehicle in its entirety but all the vehicles with this type of semi-autonomous or autonomous technology should be recalled and pulled from the roads. It’s too easy to hack them. Vehicles can get viruses via the cell phone and through the Bluetooth. An architect / engineer at GM shared this conversation with me whilst trying to help me diagnose my problem with my vehicle/s.After the VW hacks the vehicle was never the same and couldn’t stay in the middle of the road. It would ride the center line or pull approx 18” over center before the sensors realized a problem. You’re supposed to be able to take your hands off the steering wheel for up to 8-9 seconds. There is no way to do this because you’d be in a ditch or under a semi truck. It’s a product defect and foundations of the technology is not stable.Sadly, I’ve reached out to the attorneys to help but most say they need about 50 deaths first. I say how much is your life worth to you? I have videos and photos to support the other people who are interested in their own business opportunities for a meeting with the customer and likewise for the insurance liability company. It’s the insurance liability companies that fall on the sword and they are responsible for the damages.Now that they understand how the game works for me and my family and friends and family I hope the insurance companies have more sense to get this mess cleaned up here and with the other automotive companies looking forward to deploying more autonomous vehicles on the road. When was it ever a good idea to put P.C. technology under the hood of a car? The spying and espionage the result of certain always on connected devices to a vehicles connected and networked system is connected to the internet and to the point it is broke globally due to technology corruption issues related to issues with the other people who are responsible for the other things they are doing with the other people.It’s not cool and a global technology problem for the future of the automotive industry will help fix it all over again and the repair man denied that he saw any issues. Total waste of time and money. Completely unnecessary to work with me for the next meeting with the customer but a forced payment for the work to share with my insurance company helped insurance companies and the can increase the charges for insurance liability for the high-risk deathbed. Whistleblower for me and for whichever attorney I will need help with the insurance liability company and the money back to me for the problems that I experienced as a result of those issues related to the problems that they were not able to help fix. Thank you very much for your help and change the insurance liability company to be more of a voice or and stop the production of these the liabilities. These vehicles need to die on the line. If you’re interested in that it may actually help you to save money and you can help fix the problems with that and your companies will be responsible for the insurance liability and only to get the money back to the customer with damages due to the problems with the known product defects. Hopefully I get a chance to see you soon and I work with you on these issues. I’ve got more of a handle of these problems and more than anybody else in this area.

What car only lasts 87k miles that was built in 2015? This VW Golf, and it has also had multiple issues where it leaked coolant and had to be repaired twice outside of warranty. Now the engine has failed and VWOA has left me high and dry. I will not be purchasing another VW, they have lost me as a customer. I drive 30k miles a year and purchase cars often. This is unacceptable, once I fork out more money to VW for this last repair I will be trading it in never to return.

My 2012 VW Tiguan (30,000 miles) has to have the engine replaced. I take it to Bethesda Oarsman dealer. Thankfully I had the extended warranty but they had my car for over 2 months. When I got it back this new engine was making clunking noise every time I turned right. Took it back and they said they fixed it but still had the noise with a new noise happening every time I started to accelerate. Took back it again. Then my sunroof starting leaking and mats were soaked. Took it in again and they said they fixed it.3 weeks later after I was away for 2 weeks and not using the car I got in and the entire car was damp with Mildew everywhere. Took it in again and they had it for 2.5 months and told me it was fixed so I came and picked it up. Drove it that night but the car still stank of mildew and it rained and water was dripping from all the windows. Defroster just made it worse and was dangerous driving. Took it back in again the next day and told them they didn’t fix anything. Left it there for another 2 weeks. Got a call telling me it was ready again so went to pick it up and car still stinks like mildew and mold is still on seatbelts. Left it there and this is where I am now. NEVER BUY A VW!!

Bought a brand new Volkswagen Beetle two months ago from West Cape Volkswagen. It was delivered with a fault on the sunroof and with the central locking function. Taken to the dealers workshop three times, each time failing to fix the problem and adding more problems. Now the headlights dont work either and I am unable to drive after dark or in bad weather. The car was also returned with a dent in the dash, for which the dealer is not accepting responsibility. They refuse to replace the vehicle, insisting on trying to fix it yet again. Took it to the nearest dealer today to get the lights fixed just so I can get by over the weekend. They couldnt assist. They advised me to call out the roadside assistance, which I did, only for them to pull up their shoulders in ignorance too. Over R300k spent on a car that is unsafe, not roadworthy and with several faults and damages caused by the dealership. Think twice about buying Volkswagen. What should have been the pleasure of a new car is now much more trouble than its worth. Volkswagen SA keeps referring me back to the dealer and refuses contact with their senior management.

At the end of the Hybrid Supplement, it notes that if the gas tank does not accept fuel please advise to bring it to an authorized dealership. I brought in the car the first time: Never resolved the issue. Second time the issue was never resolved again. During the second time they recommend that I have to fix the fuel door actuator and that would cause a check engine light. I replaced the fuel door actuator and that never resolved any issue. During this transition the car had a vac pump issue and the e-motor system fails. I complain that my car still doesnt accept gas and other issues had arisen, and reading their warranties it says non-warrantied parts that are damaged due to the warrantied parts will be replaced free of charge. I brought in the car for the third time. They denied any warranties that will cover the fuel door as well as the vacuum pump.I argued for quite sometime because one of the service member called me saying it would be the engine control module. They went back and forth to figure out what was the issue and most likely didnt want to express the real issue on this car because the ECM is in fact on the parts list. They fixed the fuel door actuator and it was a circuit issue. There is a very extensive list for PZEV warrantied parts which also includes a vacuum amplifier 2567. I called numerous dealerships and all the service technicians do not know anything about a vacuum amplifier, VW Care says that the dealerships are their best technical advisers and we do not know what a vacuum amplifier is. I would expect that a vacuum amplifier is a vacuum pump synonymously. 2567 service code is for the engine, the vacuum pump questioned is mounted behind the engine from what a service technician told me.Also in their warranty booklet it notes that if the dealership denies a claim, that it would send a written explanation why they would deny the claims within 30 days. If they fail to send a written response then, by law they would warrant those claims. So the supervisor Mary ** denies the claim over the phone after Volkswagen DTLA wont let me keep the car there until the claim is resolved. She never written a response letter or any explanation what a vacuum amplifier 2567 is as well as reason why the vacuum pump doesnt have anything to do with the emissions. I asked numerous technicians if the vacuum pump is related to emissions and was told numerous times that in fact it is. I wanted to escalate my claim and asked again to please re-look into my case.Bill, a regional VW Customer care agent tells me lets bring it to another dealership and look at the issues and lets get everything resolved so we can get a fresh non-biased report. I do bring it into another dealership and that dealership mistakenly calls me and asked to speak with DTLA Volkswagen. The new dealership says its just a gas cap. Also the fuel door actuator fails again.VW Care deny claims once again and of course VW Care rudely uses scare tactics and employees like Bill ** and Preston are very good at intimidating me rather than listen to the case carefully as they insist that they will now write a written response for the denial of my claim more than 60 days past the original claim for the vacuum pump and fuel door actuator. I am very curious what else will lead to these numerous PZEV issues. I would highly stay away from Volkswagen, if they lied and cheated under their diesel engines; most likely there are issues with their emissions as well.

Volkswagen CC 2.0 - Car is something I wish I never owned -- 4 ignition coils, wheel bearings, intake manifold, clock spring, and now with 85,000 miles engine jumps time and it appears car needs new engine. I am one of the lucky owners as some owners posted engine failure at 50,000 miles. Of course Volkswagen of America says that is really too bad and are not willing to help at all. Car has great engineering but poor quality and is very undependable. Do yourself a favor and dont make a mistake.

I purchased a 2009 Volkswagen Tiguan from Power Jeep in Phoenix, AZ approximately 2011 with 30th miles. There has been a known issue and class action lawsuit pending since 2007 for my same issue. No prior issues with my car. Regular mainty. Less than 80k miles. Now I have a car not running. 6800 for repairs. And warranty is out. Volkswagen is not taking any responsibility.

In my brand new Tiguan, the air condition stuffed up and stopped cooling. I went down to the service in Parramatta. They told me that it will take a while to fix and they have no cars to give me and they aren’t sure what to do. They couldn’t even call me a taxi. I think VW is the worst company to deal with and customer value to them is zero. What a waste of my time for being a good customer.

I turned in my 2015 TDI diesel sportwagen on December 30, 2016 to Santa Monica Volkswagen. On a car which had real aftermarket depreciation, as it was an in-demand car recalled two months after I bought it, I was given $10k less than purchase price, and they did not factor in the ($1,500) upgrades I added on (custom light package, mats). I received my paltry settlement three days later - however, Volkswagen of America has NOT paid VW credit. I am not getting charged late fees for a car I no longer own. Both VW credit and the CSR at VW Claims recommend I make the car payment that was due on 12/31. When I met face to face with my ambassador who helped with the paperwork, he told me all fees would be settled immediately - so why would I not believe them??? Was considering an AllTrack - glad I passed, as I want nothing to do with VW ever again. I called VW corporate and they apologized. As if that matters.

Bought my VW CC in 2011. Everything was fine up until 2016. Started having issues with it. Just got it back 3 weeks ago. Had to have the timing chain fixed. That bill was $3200. Had to take it back 2xs after that to have the intake runner fixed along with the rear main seal because of oil leaking. Those two jobs cost me an additional $1000. Fast forward to today. Started having issues with the car not going into gear. Went back to the shop. Theres a problem with the driveshaft. Cost to fix... $3200-$5000. This is so unfair. Now I am either forced to fix it or purchase another car. Either way Im spending more money I truly dont have.

I purchased a 2013 Volkswagen Passat in February 2013 which just turned three years old. I have had several recalls and none have become available. The warranty on this vehicle has just run out and I am having some of the same problems with the brakes while the car was under warranty. I am also having issues with the door locks. Whenever I stop at a traffic light or stop sign, the doors lock each time. I can hear the clicking. I took the vehicle into Napletons which is located in Champaign, and I was told that it would cost me $457.00. Of course I was upset. I then asked for the contact information for Volkswagens Customer Care and I ended up getting a number online.I began this call 1 hours 12 minutes and 30 seconds ago. No one has picked up the call yet. I am not sure why I am having these issues after the warranty ended. I plan on writing a letter. Lets see how that turns out. I would say to you, if you choose to purchase one of these vehicles to ensure that everything is covered by having the service department at your dealership check it and document it. I have no intentions of paying Napletons $457 to repair a problem that they should fix for free. If I have to pay, I will take it to another dealership to get it repaired. I will definitely think again before I purchase another VW.

Fred Beans VW service-department of Devon PA - Dont trust the hype when VW advertise coupons or the Hundred plus checks they are suppose to perform while the car in service. It can work against your favor because they are looking for issues to charge you extra. In May 2013 I bought a SE-Passat V6 included with the price of the car a 54000/4yr service contract. The vehicle was purchase as an CPO, which means it had a few miles, I think roughly 5000. Being I am more prevalent to conventional, I am growing with synthetics. In saying I am use to changing oils every 3000 miles not 10,000. I am a meticulous car owner.This car in 5 yrs had roughly 33,500 miles in December 2017(with a VW OIL SPECIAL COUPON) which covered up to 5qts of oil, during a unconventional oil change prior to, I look under the hood and notice oil film on top of the engine. I address the issue and ask why this was not brought to my attention or address by the service department while the extended service warranty was in effect? To create oil film which was visible means it took time for the matter and the amount of times and in the increment the car has been in for service over a short period it should of been address while the car was under warranty. At that time they agreed to disagree and told me it doesnt mean its leaking oil. I took heed what was being said however they didnt understand or know in my youth I was a mechanic and built cars.My free oil change just cost me a deductible plus. After the oil change the car virtually was parked (except for a few runs to the market) until May 2018, State-inspection Time. When I purchase the car I immediately changed the tires and since 1979 I have bought mostly all and into agreement with NTB. They have a the best Alignment plan bar none to others retailers. I have owned many cars since my Military years. I was told the car pass inspection May 2018 although a few concerns should be address. One tires was showing signs of dry-rot (not an issue). I have coverage. And the serpentine belt (34,800) was showing signs of wear, my reaction was, Oh really. (Again I reintegrated it should of been replaced when the car was under warranty) The service rep claim it was not covered under the service contract I disputed his claim.Folks the Manufacture warranty is 3/36000. This is why I dont prefer buying vehicles with short warranties because the manufacture takes into account their product isnt reliable. And I cover extensively at the time of purchase what is and whats not covered and the plan I had covered everything except, Tires and brakes and I will admit I forgot the $50.00 deductible associated with a service plan. I recall asking Belts for ex: Timing belt and serpentine belt those items were included with the purchase in May, 2013 the car came with platinum plan.In conclusion, when a man is talking over my merchandise (car) I listen with both ears. After discussing my concerns with the rep he spoke with his Manager. As he walks down the corridor he tells me straight to my face I would pay the ($50.00) fifty dollar deductible. I replied, OK. In my mind I am counting the cost of the State-Inspection and the additional $50.00 deductible. The Bill presented was $289.00. I am about to blow a gasket and lose my religion. I ask for the manager (hes in a meeting) like I give a rats **. After 15 min he approaches with an caveat attitude,.. whats the problem. I was told I would be charged the deductible (in my mind Im saying wtf is this). The rep intervenes and says, I told you I would charge you less $50.00 of the actual cost. I replied, No you did not. Well folks I was caught in-between a web. I had a important meeting to attend and they had my car. I paid the bill,... and sold the car within two weeks. I will never purchase another VW. I forgot to mention I was (as the car was being service) negotiating on a 2018 Atlas I drive currently and own a Mazda 2018 CX9 Signature. I suggest use those smartphones during a conversation and record.

I have an 06 GTI that I bought used. I also had ice build-up in the doors and from online research, this is a known problem. I have gone round and round with customer care but no help. They say its because of the age of my car and being 4 years out of warranty. I replied that warranty or no warranty this is a design flaw and should be covered by VW. Now, my trade-in value is decreased because of this issue. They dont stand behind their product and apparently, dont care about losing customers.

Purchased low mileage 2011 Volkswagen CC. (39,000) Engine kept stalling, driven 100 yards and dies, several times over. Finally died on highway completely, and with no power steering, I rolled out of the mountains of Colorado. Rolled into 1st exit. Fuel pump control was replaced. Ran fine but now red power steering light on dash and no power steering. Into the dealer! Was told computer needs TSB update. (Reprogram the computer) $429.00 and two days! Got it home, next morning same thing, no power steering and the red power steering warning light on. Which means no power steering! When you try to turn a VW with electromechanical steering there is no comparison to anything save for the fact that your heart is in your throat and it is frighteningly hard.Back to the Dealer. Was told needs a new battery. Got a call after the new battery and was told it also needs a new Rack and pinion assembly. Total this time? $2300.00! The dealer in this case (O’Meara) helped immensely by warranting the Rack. I investigated this problem on the internet of course only to find that quite a few VW C.C. owners went through the same thing! Went through VW and a district manager and was told OUT OF WARRANTY! Period! My wife and I truly regret buying a VW. Now we drive it and think what’s next!

They sold a faulty truck. Wow. Where do I begin? Ok let me start by saying my husband and I bought from a Volkswagen dealer because of the Volkswagen good representation of being honest and of quality. Well in our situation that wasnt the case. The dealer we bought from sold us a 25k used truck with a faulty engine. Unfortunately we bought from Texas so there is no lemon law. I will never deal or recommend Volkswagen ever again. It seems like they dont care about the products they sell just the money they make.

This complaint is in reference to the Driver Side Takata Airbag being recalled as unsafe and potentially deadly. I am leasing a Volkswagen CC. This is the second VW Ive owned. I was notified almost a year ago that my car has been affected by the Takata airbag recall (Driver side airbag) and I have been driving an unsafe vehicle this whole time! There is obviously no fix for this yet and who knows when/if they will ever repair the problem. I have tried working with the VW Dealership that I leased it from as well as VW Credit and also, Ive been trying to sell this vehicle however, as you can imagine no one will buy this VW because of the recall! Who in their right mind would want to?!?! Yet, Im expected to drive an unsafe car and continue paying for it as well! This seems fraudulent and illegal to me yet I have no recourse. This is totally insane!!! Shame on Takata and Volkswagen for getting away with this!!! I requested that VW buy back the leased car from me. They want an exorbitant amount of money and to my surprise they said they couldnt help me!! They said it is an issue for Volkswagen America to fix... So now Im stuck with a vehicle that no one will buy including VW!! Im truly disgusted by the whole experience and the company. Although I cant even put into words what I truly think about this company! This isnt my first VW but it will definitely be my last one!!!

Really not happy! I have received a notification from the DMV that I will not be able to register my 2012 Golf unless I provide a certificate with proof of airbag correction. It states that I should contact my local dealer for a free repair and gives a phone number to call if problems occur 1-800-242-4450. Well the dealer acts as if its not their problem and the operator on the 1-800 help line says he has never heard of this!!! I was instructed to ask the DMV what I should do!!! Really!?! I paid $30,000 for a 2012 Diesel Golf that now has an airbag that can kill me and a total fraud in the emissions category!! I have no faith that VW will make good. So very disappointed. I will never buy a VW again.

Leased a vw cc for 36 months. Great price, good car. Tried to return it, vw leasing contracted independent evaluator to inspect the car. Tried for 10 days to get them on phone. Tried to go on their website. Malfunctioning. Frustrated, called the dealer where I bought it, they said bring it to them. I was penalized 400.00 for not buying another vw, even though they raised the price 8k on the same car no improvements, ridiculous!!! Then assessed another 400 for excessive wear. I refused to pay vw credit. They threatened to turn me into a collection agency which would ruin my credit. Funny thing is I had a body shop touch up the entire car before returning, I inspected it. Had Michelins on it in good shape. Read their lease before you sign, I will never buy a VW again.

I brought in my Mother-in-laws 2004 VW Touareg into the Kitchener dealership (Crosby VW) due to major rust concerns. VWs preferred auto body shop Mitek then saw it and drafted a quote which eventually VW Canada denied saying it was surface rust even though it clearly started beneath and was solidly through. I disagreed and while I was largely ignored by VW Canada my persistence eventually ended up getting me a written response but no real explanation, process or coverage and I had to take care of the $6000 repair myself. I drive a 2012 VW Golf R and I am a long term VW fan who feels very slighted. I am experienced with most forms of legal action largely due to my employment and I seriously considered legal action as I could easily take this to small claims court, but in the end I didnt feel it was worth the bother or the issues VW Canada would create. Anyway the same VW Touareg now has rust coming from beneath again on the right rear door in the same place as it occurred in the left rear door. Im guessing VW Canada will pull the same nonsense and fail to honor the warranty. I have filed a BBB complaint to which VW Canada has denied all liability. I responded with this.I do not accept the premise of this response on the grounds that: a) VW Canada cannot upon my many requests provide any supporting documentation or scientific evidence as to how this is as they call it corrosion perforation resulting from outside influences, failure to promptly repair paint damage, damaged undercoating, or surface corrosion; b) A third body panel (passenger rear door) is currently showing signs of rust from beneath the surface, but it takes many months to even get a check up to see if it is covered due to a backlog at VW. I believe that this is a deliberate attempt to present the damage as failure to promptly repair and circumnavigate VW Canada’s responsibility to honor their warranty.c) VW Canada’s response to the BBB complaint does not make effort to address the rear driver’s side door that was replaced due to rust from beneath and provided no explanation as to how it rusted nor any coverage; d) The license plate was not in contact with the tailgate until the day before inspection when I removed the plate and cover to better see the damage. I did not put the cover back on to take in into the dealership because it broke upon removal. VW Canada has made no effort to provide any evidence that this was a long-term situation. In summary I believe based on online posting investigations, that VW Canada is following a mandate issued by management to cut costs by lowering the amount of rust corrosion claims paid out.

First off let me start by saying that I do love my 2013 Turbo Diesel Beetle Convertible, its the prettiest car on the road...and everyone asks me how I like it...I love it, love to drive it...love to look at it...and I take really good care of it. There are two design flaws, one is the keyless start...the other is the unfortunate placement of the hard wired iPhone charger INSIDE the glove compartment, so that if you need to charge your phone while driving you have to keep the glove compartment open. One wonders about German engineering. That said, the car gets rock star mileage and its fast. But I had to have the 10,000 mile service in Brooklyn NY because I was visiting family and could not do it in Maine. So the VW dealership in Bay Ridge Brooklyn houses a bundle of other car companies. ITs old, cramped, dirty, crowded and unpleasant. I brought in my almost brand spanking new car. I said, Im here for a 10,000 mile service, please take good care of my car. A loaner was provided and off I went. Later that day I came back to get my car. I asked for only one thing, to have the rear headrests taken off while they were servicing the car. When I got the car there were the headrests. I was told the headrests dont come off...I thought, well Ive had a few cars, Im no expert but every headrest Ive seen comes off. The service person told me, I was completely wrong that the service people pulled and pulled and they would not come out. I took out the manual, respectfully trying to show him that I not only know they come out but because there is limited rear visibility with the car, they suggest that they should come out when not needed. He said I was wrong again, I tried to show him in the manual how clearly defined the instructions for removal and how simple it was. He finally acquiesced and took the car back into the service area. Now let me ask the obvious question, IF the service guys didnt know that they could remove headrests do you think I would feel confident that my tires were correctly rotated or my oil was property changed? I think not. The car came back to me, headrests out, but soiled where the work was done. Gladly my service guy cleaned the grease...and I got into my car to leave and looked up and there on the right side of my windshield was a giant crack. Seriously. I couldnt even make this up. Now the service manager comes out. He tells me that it was a stone, how does he know this, because of the way the crack looks. Now this is coming from a person who manages people who dont know about headrests...and hes abrupt, no apologies...just aggressive...I say, but I brought in a car with no crack at 9:30 this morning and its 4:30 and theres a crack. Now can a car be serviced and not one person notices this crack...and you say it was a stone and when the car tires were rotated then it caused the crack to spread. Oh my GOD! He said hed take care of it on Monday, it was Friday. I drove my car home as the crack spread. I called him many times but he did not call me back. Finally Monday I got in touch with him and brought my car in. Guess what!!! No windshield on Monday, No windshield on Tuesday and No windshield on Weds (until Weds eve) why? Because they told me that it was not in stock at the auto glass people, then Tuesday the one they got in had a crack, and they had decided not to install a cracked glass (really?), and then today Weds I could get my car...but guess what - now they were not honoring the agreement that there would be no deductible, because they did not realize that my insurance was out of State...MY PLATES ARE FROM MAINE. Not one person really looked at my car. I hesitate with this statement but as soon as I leave NY and head back to Maine, Im going to have another dealer check and see if the tires were indeed rotated and the oil was changed, and if so if its all proper. Id be terrified to bring my car there again. They are so hard on the cars, they dont listen, they over talk you and they are obviously not knowledgeable about VWs. Its very sad to see this. I am surprised VW allows this kind of service representation. I have no recourse, the dealer is going to split the deductible with me. How can I fight this, I just want to return the loaner and have my car back and get out of there. I could have brought my car to any auto glass company ... but brought it back there because - well I must be crazy to have thought that it would go smoothly. Anyway, beware this dealership if you have a VW.

2010 GTI needed an alignment 1 week after purchase. 3 weeks after purchase the car lurched and made screeching noise - faulty clutch and flywheel replaced at 600 miles. At the same time the door trim came loose on drivers side and needed to be replaced. Tires were cupped due to suspension issues at 10k and needed to be replaced + another alignment. At 30k, the air box failed (WTF) and needed to be completely replaced. At 48k the WHOLE AC SYSTEM FAILED and needed to be replaced. At 49K, the ignition failed. Now here we are at 51K and the PAINT IS PEELING off the roof and hood. This is a 3 year old car! I have never seen such poor workmanship. I will NEVER buy another and will sell it as soon as I can.

The fit and finish on my VW is on another level compared to domestics in the segment. The car has held up quite nicely. Service at the dealership is a bit pricey so Ive found a good independent mechanic. Overall my Eos delivers a great experience on summer days and feels comfortable enough for long haul road trips up and down the I-5.

I bought a 2008 Volkswagen GTI less than 30 days ago. I noticed on the 2nd day the A/C and the 3rd gear was grinding. I notified the dealership. They said to bring the car in. On the 11th day of owning the vehicle, the car broke down. I notified the dealership that the car was not able to move and that it will need to be towed. They told me they would not pay for the tow and that if it had anything to do for the clutch, they wouldnt pay for that also. So I called my Roadside Assistance and towed the car to the nearest repair shop. They said there that the problem is in the transmission. The dealership still refuses to pay for the tow to their shop. I was also told by the service clerk that she spoke to the owner and he said that they would tow if it had to do with transmission or engine. But they have not done so. I have called and talked to the bank, and they have contacted the dealer. But still, nothing has happened. I call everyday, trying to talk to the owner or manager. And no phone calls have been returned. Theyre not honoring the warranty.

Wow, second low mile Volkswagen to have thousands of dollars in repairs. 2009 Volkswagen CC luxe with 60,000 miles needed a rear main seal replacement for $1500. 2009 Tiguan 44,000 miles needs a new steering rack and water pump for $3000. Car just lost power while my son was driving it, dangerous! Called Volkswagen for help with repairs, out of warranty no help provided!!! NEVER AGAIN!!!

I am very disappointed with Volkswagen Of America. My CC has a recall on the fuel pump since last August. I don’t feel safe driving the car and with children. Volkswagen does not have the fix yet and they don’t know when they will have the part. They would NOT let me out of my lease. They said they could send me a check for two free months of payment. Which I turned around in less than a week to pay for a unexpected repair of the on the car. I left a message for the manager of Vyletel Volkswagen of Sterling Heights MI to see what other options I have. Of course I did not receive a callback. Volkswagen of America will not provide any other options except for me to pay off our lease. It’s very disappointing after we have been customers with Volkswagen since 2005 and we never had a issue with our prior cars. I have filed a complaint with Federal Safety. Next step to file with State Attorney General!

Great experience! Volkswagen is my first car and favorite car. Its small and the perfect size for me. Parking is so easy. Love driving it, its a convertible as well, 2016 model red in color which is my favorite color. Interior is comfortable and I love German cars in general, they drive very well. Ive been wanting it since I was 16 and Im 24 now. I love how everything works with a push of a button like the trunk, gas. The lights on the inside made it look slick. The convertible, the stiffness of the wheel, driving it. Its fun to drive and I feel confidently driving it. But I dont like the middle of the backseat as its too hard. Also the switch to turn on the headlights that sometimes I forget and then the battery dies.

My car has completely fallen apart. I purchased it preowned and the speedometer read at 53000. A month after purchase the car has been in the shop nonstop. I even had to let the car sit for over a year. My challenges with the car have included the heating and air system going out, the car hesitating as I drove it, the dashboard computer went completely out, the radio stopped working, Ive had the car towed numerous times for several reasons and now the car will not turn on at all. I cannot get the car to work. I still owe a note on the car and it will not work. This is beyond frustrating, its also very expensive. I need immediate resolution.

I bought a brand new 2015 VW Tiguan 8 months ago. Earlier this week, while I was driving on the freeway, my panoramic sunroof exploded and shattered glass rained down on me. I took it to the dealership knowing the car is still under warranty to get the part replaced... Thank goodness (aside from a few scrapes) I was not badly hurt. After obtaining a rental car (they wouldnt give me a loaner) and 24 hours later, they called to tell me they would not be covering this under warranty. Nothing had fallen through the roof and the glass bowed up, indicating it exploded from the inside... Clearly a defective part. The manager of the dealership called me to bear the bad news and simply brushed me off. He asked if I wanted to pay the out of pocket cost for the part and when I shared my belief that this should absolutely be covered, he said we will cancel the order of the part and you can come get your car anytime. FAR less than helpful. This experience makes me never want to drive a VW again... What is the point of a warranty if it doesnt cover defective parts?! I would NEVER recommend Volkswagen of Santa Barbara.

My little red VW is so dependable and fast. It has great pick up and gets great gas mileage. It has great lines and I get lots of complements on it. It is expensive to fix being a foreign car, but I do love it.

I ordered an ignition switch from this dealer on August 25, 2015. The salespeople were friendly and helpful, letting me know that the part would be available in two weeks. When I called, the salesperson told me it would be another week. When I called again, he told me that they would let me know when the part came in so there was no need to call. I called again at the four-week mark and was put on hold for several minutes. When the salesman finally got back on the line, he explained to me that there had been a glitch in the system on the day I ordered and that it would be at least two more weeks. When I got upset and said that it sounded like he was covering for someone who had messed up, the response was, Yes, maam. Im not sure what he was acknowledging. Needless to say, it is two weeks later and I still dont have the part. So my cute, little Beetle that I am still paying for is sitting in my garage and I cannot get the dealer to come through. Oh, and by the way, the part was prepaid because it is VIN specific and they wont order without payment.

Bought a 2013 2.5 SE as a left over in 2014. Since then I have had the window master switch replaced, the front passenger window switch, the Bluetooth module, shifter and ignition replaced all due to failures and malfunctions. The one item was the AC where during summer temps the vent temperature fluctuated from 40 to 70 degrees, the AC would shut off humid air blow out for 10 minutes and then it would kick back on. I have brought my vehicle in many times for this issue at every 10k factory service and many times in between. The incompetent techs look for malfunction codes, check the charge level and run the car in the SHOP and say, Oh its cold...At the 40k mark outside of the B2B warranty they found the issue and told me a simple exact and recharge would fix it. Now if the charge level was fine at every AC service why would it be found now? That wasnt the case, the issue still remains. I got VWOA involved. They said nothing can be done other than having them look at it again (likely same results) where I may be liable for loaner expenses. I am never buying a VW for myself or recommending a VW to anyone again.

My five years old 2011 VW Tiguan had two major mechanical problems. One problem with the fuel injection was fixed for free because of the recall. Another problem was the antifreeze leak that would cost me more than $3K to fix. That made me decide to trade it in for the reliable Volvo. One week after giving away Tiguan, the second car made by VW Jetta Sport Wagon 2013 didnt start. The dealership diagnosed sensor problem that can be fixed for only $300. After few hours they call us back (probably thought they didnt ripped us off enough) and told us that the computer is broken and need to be replaced. It will be another $1600 + $300 for the sensor that might be broken or not. We are very scared to hear from those VW people tomorrow. The car is very expensive and in the hands of people we dont trust who keep finding wrong things with very costly parts. I already told my sad story everyone I know. At this point we used to have two new cars and ended up with nothing just because we shopped at VW. I hope people learn from our mistake and that VW manufacturing stop producing these very expensive but so below lowest quality cars.

I had a really bad experience with my Tiguan bought few months ago from a first-hand. My car is 5 years old and only 50000 km. The car was working fine until it completely stopped in the middle of a busy street. Had to tow it via my insurance and I decided to bring it in the VW garage where the car has always been serviced (having all the previous bills). I informed the garage that my car was getting towed and if they could organize a replacement car. The answer was NO straight away. When I looked at all the car bills a replacement car had always been organized but not for me. I then asked them when will they be able to take care of the car and tell me what is the problem. The reply was, “We are extremely busy. We will have a look probably next week.” After checking their online appointment availability it was clearly showing full availability all over the week but they finally started to look at my car one week later! The diagnostic price being $220 which is just absurd when you know that I will have it fix there. Finally the fuel pump was faulty and had to be replaced for $1500 which I succeed to reduce to $1400. I contacted my previous VW dealership overseas that confirm the fact that this part shouldn’t be faulty at 50000 km and VW should cover the cost. I then decided to open a case with VW Australia. I finally took back my car after 10 days and paid the full price thinking that VW will contact me and listen to me. After explaining to the dealership that I opened a case with VW he became extremely upset and unhappy about my decision. I told him that I didn’t blame him but the car and asked him, “If you were me, would you expect this?“ The answer was, “Then if it was me I would just pay and move on!” I clearly understand then that this dealership doesn’t understand the meaning of customer service or empathy. Then I received the answer from my case which was “From time to time Volkswagen Australia will support our dealers in relation to servicing and repairs. This support is not discussed outside of our dealer network. Should the repairs to your vehicle be deemed as a manufacturing failure, the dealership will liaise with us directly on your behalf. Our support is not initiated at customers request. Please speak with the dealership regarding the diagnosis of your vehicle. They will contact us directly if needed. We will now close your inquiry.” At the beginning I was only upset by having this kind of issue with a low km car but after the experience at this dealership the full experience is a disaster. I am convinced that there is a big lack of consideration from VW Australia and especially from this dealership.

I want to put it out there that Volkswagen is the WORST car ever made. I bought my 2010 Volkswagen CC in 2013. From the first year I bought it, I have had nothing but problems. In July of 2015, I was in the line at Taco Bell, and my car just died. It would die EVERY TIME I stopped the car (at a red light, parked, etc.). I had to have the Fuel Pump control module replaced. In December 2015, I had to have sensors replaced. In June 2016, I have had my engine replaced when I took it in for the Steering Column Defective message. In July 2016, my Steering Column Defective message popped up yet again, so I took it in again. They replaced the Steering Control Module. A week later, the Steering Column Lock Defective message popped up again. I took the car back in and they replaced the Immobilizer. Its been about a week since I picked it up and today, the check engine light is on YET AGAIN. Let me just say, I dont miss oil changes, I do not rag my car out. I am a responsible adult who drives 16 minutes to work everyday and 16 minutes home. I do not take it across the country. I take care of my car, but this has been nothing but problems. Problems that are not maintenance. There have been recalls on the engine and the parts for the steering column lock defective issues. My VIN wasnt on that list, but yet Ive had the problems. My warranty company has put $10,000 into this car in the last 2 months. I have spent $800+ in repairs out of my pocket. My car isnt even at 100,000 miles yet. This company has done NOTHING to help me with these issues. I have contacted corporate on MULTIPLE occasions about this and they wont do a thing. This car also has the airbag recall. I tried to trade it in (AT VOLKSWAGEN) and they said because it has the recall, they cant give me but $6,000 for it. $6,000 for my car that I paid $16,000 for and that has MULTIPLE BRAND NEW MAJOR ITEMS!!! So not only is this car unsafe because of how it was put together and the parts that keep going bad, if I get in a wreck, my airbag may have metal come through and stab me in the face and kill me! But they dont seem to care about that. Trust me, buy a Toyota or an American car. My fiance has a 2010 Toyota FJ Cruiser and has had to replace the battery once. Thats it. He bought it a year and a half before I bought mine. Volkswagen, Im meeting with my attorney next week to get this fixed. It isnt right and the fact my car is constantly unsafe and you do not care, proves that you have no conscience as a company!

Let me first say that I love my 2013 Beetle turbo. It is great in all the aspects except one, in my mind, MAJOR design flaw. I have addressed this issue several times at the dealership, but no help was available. It relates to the keyless start. In general I dont see the benefit of this feature. Is it really that hard to use the key to start your car? I didnt think so. Anyway, if you turn on your Beetle, say to cool it off in the summer time before driving to the beach and wait for the A/C to cool down indoors, there is a chance that you may have the key in your hand. And while the car is cooling down, you just may unknowingly hang the key on the hook in your house. You then take the beach towels and a cooler, lock your house and sit in your comfortably cooled beetle and head for the beach. You drive 80 miles and you figure out that you need to buy gas. You shut off your Beetle, pump the gas, pay for it, sit back at the wheel, press the start button. KEY NOT IN RANGE!!!!!!! This is a true story, and I know other people that this has happened to (maybe they were not 80 miles away from the key hanging on the hook at home, but you get the picture). I will never understand how they made such an oversight. And why are they not recalling the cars to fix them? If you have a Beetle with the start button, beware of this. It can be dangerous.

Although the car is almost nine years old it runs like a gem and continues to handle well. The body has no rust and still shines well when cleaned.

I just returned the vehicle last week and I received a bill for $567 for wear and tear. I just called them and tried to find a better way to pay because thats too much for me to pay but the person I talked to was super rude with me and did nothing about that. I recommend never deal with VW. They have shifty customer service. Im really pissed off cause all VW dealers working hard to get new customers after big lawsuit they had but the people working in VW credit financial are so rude and unorganized and losing customers easy for their behavior.

Purchased a used 2010 Volkswagen cc about a year ago with 70,000 miles. Clean carfax, no accidents. I did have the understanding Volkswagens are expensive to have worked on, but also thought they are supposed to be well built and reliable. The car has been a nightmare from day 1. Just the last 2 months alone the has been in and out of the dealership 5 times. The intake manifold, all the fuel injectors, the fuel pump, fuel pump control module, carbon build up... on and on and just as horrible as the car is the dealership. Ship is just as bad (maybe worse). Volkswagen doesnt stand by their product. They know about all the problems people have with them and they dont care.Just with the fuel system alone I truly dont believe all those parts I mentioned above failed. I think the techs just kept throwing parts at it until it ran at my expense of course. I could keep going and going... Long story short do yourself a favor and buy another brand. I hope the emissions scandal puts them out of business. Every time I drive the car I now wonder am I going to arrive at my destination? Totally disgusted!!!

My son was parked with the engine running, listening to the radio. The engine burst into flames and exploded three times. He was parked up against a building across the street from our apartment. It was determined it was due to a malfunction in the engine, and we were reimbursed for the car by our insurance company. Our son could have been killed, but Volkswagen, which is doing a big ad campaign about safety, refuses to pay the building owner for the damage or to reimburse us for our $1000 deductible. There was a recall, but even though we bought the 2-year-old Bug from a dealership and had it serviced at a dealership, we were not advised of this major problem with the car. Forget safety in a VW. Forget responsible compensation from VW.

I was recently involved in an accident where I was rear ended on a major highway. I was shocked at how little damage was down to my vehicle and how well it absorbed the impact. My initial thinking was that my vehicle was destroyed but it wasnt and I was able to drive my wagon into the town where there was a collision center. The total damage and cost was far less than I expected. I am so glad I took a chance and bought this vehicle. Kudos to Volkswagen and their team that designed the safety features and overall look and feel of this vehicle.

My engine light came on although car was running fine. Engine code 2181 said that thermostat and coolant pump need replaced. $915 later ($610 in labor), my car is running the same as it did. Loyal owner of 3 Volkswagens rethinking his loyalty.

We bought a Jetta TDI back in 2014. Car was mostly good except for the 2 times the electronics disengaged from the engine and shut the car down putting me on the side of the road. But the buy-back has been horrendous. We signed up for the early lease termination. Considering it was August when we started and our lease ended in January we thought might as well. Well it took till mid-January to finalize everything and I couldnt get an turn in appointment till after the lease ended. So I called and confirmed I could just turn it in. Afterwards I called again and said, I turned it in, what now? I was told our check would be sent out within 3 business days. Nothing for over a week. Call again. They said they would look into it, but never was called back.Finally today got a hold of someone. We now have to start the entire process over again because we turned the car in without an appointment through the Claims Department. Everything completed and filled out worthless. We have to start the entire process over. Doesnt matter all the paperwork will be the same, we have to do it over. I asked to speak to a supervisor and was told one could get back to me in 72 hours, that all I could do is start over. 5 months to get to here doing everything they asked and we get to start over because they took forever with the process? The compensation check is the same amount even and who cares if the car was turned in without an appointment with Claims? We turned it into the same place we would have regardless, hell even the same person. Kierra in Customer Service, you mean, unhelpful **, I hope your karma gets you. I will never buy another car from VW in my life. I hope this company goes under. Its the worst company Ive ever dealt with.

I agree with Libby from Birmingham MI. I have a 2014 Executive CC with 25,000 miles that I purchased new in 2015. I just had Takata airbag done today and am waiting like Libby on the fuel pump which can cause serious consequences if malfunctions and stalls out. I was told today Volkswagen service dept. still does not have the necessary parts to correct and fix this problem. I also have no maintenance or warranty on this car that at time of purchase I was told it had a 3 year maintenance program as well as warranty. I found out today when I took it in for my 3rd year maintenance that it had expired and that it was only 2 years on the maintenance. I never got notification of this until today. My husband purchased a pre-owned 2013 Passat and got 3 years on maintenance yet my car cost 10,000 more and was purchased new. I will never, ever buy another Volkswagen again. Probably should never have listened to the car dealer at time of purchase without verifying myself. I was sold a resist all protection and passkey yet never offered extended warranty option. I will go to another manufacturer with better warranty and maintenance programs next time.

My father, the son of a German immigrant, bought only Volkswagen starting back in 59, always had trouble with them. I started buying them in my youth and always had trouble with them. Then started buying American cars, far less trouble. Then started buying Toyotas and lo and behold, no trouble.

I have been an on/off VW owner for almost 15 years. I recently became one again just a few months ago and now I know why I was on/off, rather than always on! After this current experience, I cannot recommend Volkswagen products any longer and no matter what changes they make, I will never return. My recent vehicle was purchased brand new and the quality of workmanship on it is so poor that I would not let my worst enemy get one. Mine came with a defective dashboard straight out of the factory! The dash had a golf ball sized imperfection and a few hollow spots near the passenger airbag.The front window trims also had gashes in them and were also colored differently. One of my interior lights has a bug and some floating debris inside of the housing. There is a s black paint mark on one side of my trunk door (my vehicle is red). I dont care how much the vehicle retails for, this workmanship is pure junk and 100% unacceptable. This vehicle and all of VW is a total embarrassment to the entire car world. Even FORD is putting out top-notch vehicles in 2020. SHAME ON YOU VOLKSWAGEN.

I worked with Ryan ** online and through text to get a deal set up due to the distance to the dealership. I was very clear that I was looking for a clean vehicle, and explained in detail about experiences at other dealerships that I did not want to happen again. Although really wouldnt budge on their internet price, we came to an agreement. I stressed my requirements of the car being clean, paint being in top condition. I was very clear that needed to know about any and all flaws before I made the drive, because it is a long drive and I would have a baby with me, and hoped to have paperwork and everything prepared as much as possible before I arrived. I was assured it was flawless, that everything would be ready. Upon arrival, the vehicle was not up to the expectation set by my conversations with the salesman. The rear bumper was not attached properly, visibly loose and not aligned. The paint was swirled badly and had many scuffs and scratches, all of which could be easily repaired with a simple buff and polish. Two of the tires had moderate sidewall damage. The drivers door handle was missing a plastic cover; the metal lock cylinder was exposed. The interior was barely clean; the tan leather seats were mildly dirty and wiped in the main visible areas only, any deeper investigation revealed dirt and grime. The driver’s seat had a poorly done tear repair that did not match the color, looking like a light coffee stain in about a 6 square area. I requested that these things be taken care of before purchase. They were only willing to attach the bumper properly and order the cover for the door handle. Moe ** was the sales manager throughout the process. He was somewhat passive aggressive and combative, as well as slightly condescending. There was a distinct feeling that my requests were ridiculous and that I was just trying to drive the price down. I was told multiple times that they could not go any lower or spend any money fixing the vehicle, even though I never once requested a price adjustment, simply asked that the expectation set during my communications with the salesman be upheld. In the end I purchased the vehicle because I like it, not because it was a good deal; I will still have to invest to have the paint mechanically corrected, the leather seat repaired and interior cleaned, and purchase two tires. The process took 4 hours, plus 3 hours of drive time. The dealership is very nice, Coffee, water and bagels are available. The parking area was not large enough for the volume of customers there. I was given my choice of nice VW keychains upon completing the paperwork.

We leased a 2015 Tiguan R for three years and drove it across the US three times, with no issues. Once the lease ended, we purchased the car from Camelback VW in Scottsdale, AZ. Because we purchased it from them, they had to do a pre owned certified test, which was last July. Since then, we have had to back to them over 18 times because it keeps dying on us. For some reason they can’t figure it out. They have now fired us as a customer because we are a nuisance. Without fixing our car mind you! We love the car but wish someone would help us.

I’ve never bought a brand new car and wasn’t able to get a loaner vehicle when there’s a warranty issue. I’ve never had this experience with BMW or Mercedes or any other new car that I’ve owned in my entire life. If the car breaks be prepared to not have a car, for however long it takes him to fix it. Worst warranty program ever. I will never buy another VW EVER AGAIN. I’m receiving safety recall notices in the mail but can’t get them fixed. The dealerships will only drive you 10 miles from the dealer and I live more than 10 miles away from a dealer. This is the worst experience I’ve ever had with the new car.

This is a 2015 GTI. It is the second GTI I have owned. It is spirited, economical, and well made. I have had no problems with it. Its practical, yet fun to drive.