My five years old 2011 VW Tiguan had two major mechanical problems. One problem with the fuel injection was fixed for free because of the recall. Another problem was the antifreeze leak that would cost me more than $3K to fix. That made me decide to trade it in for the reliable Volvo. One week after giving away Tiguan, the second car made by VW Jetta Sport Wagon 2013 didnt start. The dealership diagnosed sensor problem that can be fixed for only $300. After few hours they call us back (probably thought they didnt ripped us off enough) and told us that the computer is broken and need to be replaced. It will be another $1600 + $300 for the sensor that might be broken or not. We are very scared to hear from those VW people tomorrow. The car is very expensive and in the hands of people we dont trust who keep finding wrong things with very costly parts. I already told my sad story everyone I know. At this point we used to have two new cars and ended up with nothing just because we shopped at VW. I hope people learn from our mistake and that VW manufacturing stop producing these very expensive but so below lowest quality cars.

I purchased this vehicle new and after the first 30 days my 2019 Tiguan had problems - mainly electrical. I decided to wait on my next payment. I wasn’t even 30 days behind with the vehicle was repo’d. Never will own a VW again. Worst experience ever for a vehicle I only had for 90 days and they sent it straight to the auction so they can get a big balance from me!!

Ive purchased 2 VWs, financed through VW credit. The first car was financed, the second car was a lease. At the end of the lease, after never being late with a payment for 5 years and 2 cars, I called them to refinance and purchase the leased car. They ran my credit and offered me the highest interest rate of 16 percent. My credit isn’t bad. It’s in the low 700s and I’ve never been late with a payment. I don’t get it. I went to Suntrust and purchased a new Chevy for 5.9 percent interest. VW, never again!

Bought a 2013 2.5 SE as a left over in 2014. Since then I have had the window master switch replaced, the front passenger window switch, the Bluetooth module, shifter and ignition replaced all due to failures and malfunctions. The one item was the AC where during summer temps the vent temperature fluctuated from 40 to 70 degrees, the AC would shut off humid air blow out for 10 minutes and then it would kick back on. I have brought my vehicle in many times for this issue at every 10k factory service and many times in between. The incompetent techs look for malfunction codes, check the charge level and run the car in the SHOP and say, Oh its cold...At the 40k mark outside of the B2B warranty they found the issue and told me a simple exact and recharge would fix it. Now if the charge level was fine at every AC service why would it be found now? That wasnt the case, the issue still remains. I got VWOA involved. They said nothing can be done other than having them look at it again (likely same results) where I may be liable for loaner expenses. I am never buying a VW for myself or recommending a VW to anyone again.

When purchasing a VW product be aware of the total cost of ownership. Many VW parts are proprietary and the Company charges accordingly. For example, changing the battery on a key fob - $75 (requires programming), to replacing a door latch (including labor) $471.57, supplying an air conditioning hose (part only) $368.39. These are actual prices. When asked about their pricing policy VW North American provided an answer containing verbiage but no substance.

I have replaced 12 ignition coils on my 2002 VW Passat.The first coils went out at 85,000 miles.Two were replaced today,1-24-11. VW should be forced to justly compensate all owners who have had this problem.

Being a foreigner for over 4 years in the US, I had a hard time building credit, trying to get credit cards but banks never wanting to give them due to being on a US visa. So after I got denied several times years before I finally got financing on a Passat with $6000 down payment and a 14% interest rate and of course the salespeople at VW Santa Monica scamming me by making the price higher when we did the contract, from $17399 to suddenly $18956 or something including all the fees, so that I pay interest ON the fees as well (did not know better) paying $26.000 something on the car when paid off! So almost $9000 more than this crappy car is worth. Anyway, after paying on time for more than 1 year, I lost my job and fell behind with payments. I called a few times asking to refinance or lower the payments to no avail. Then fell behind 5 month and of course when I call they tell me car is in repo but they take the repo off if I pay at least 4 payments asap. I tell them I am overseas and need to have my US checks cleared through my bank which took 3-4 weeks over the Christmas holidays. So as soon as it cleared I send a money order via FedEx with 5 month worth of payments to get current. So I call 2 weeks later and they tell me I have to return the car as my account was closed. I am like, WHAT??? They told me on the phone if I pay 5 payments they will take off the repo and I can pay monthly via bank transfer from then on, and I call and they just canceled everything they said before and say Pay $14.000 - right now or bring the car back. I cannot believe it. They say, Contract says bla bla cancelled when in default, even after I agreed on the phone to pay them 5 payments and get current and DID pay them, they say, It was TOO LATE and now they want the total outstanding on the car within days or need the car back. What a ** company, the WORST liars and scammers out there! I paid up, she confirmed my payment but supposedly it was days too late. So now I dont know what to do, lose $26000, and the car, cannot drive to work without a car, still have to pay off the rest. Instead of working with us these scammers rather take your car and still have you pay off the rest because they is how they make money. NEVER VOLKSWAGEN AGAIN. Worst car company ever. I am going back to Honda or anything that is better than this ** pile of a company. Will tell all my friends to never buy a VW!

Again I am writing to you, this time to share my frustration with the Volkswagen product purchased and the response received when my situation was reported. Back in August 2017, I wrote you outlining my situation; being more specific, while going to work at approximately 7:40 am in “stop and go” traffic my car shut off placing it in a no start condition, had to towed it to my mechanic and I was told I had to replace the fuel pump and the fuel pump module. A representative from your office contacted me from the number ** during the third week of September, informing that my request could not be honored because the warranty on my car expired. Approximately three weeks later I receive a recall notice from Volkswagen informing there is a faulty fuel pump control module in my car.I am of the opinion that Volkswagen was aware of the existence of the defect and that I was place in a situation where there was an increase likelihood of the risk of a crash causing injury and/or damage to property. This is by far a bad representation of the Volkswagen product and I feel hurt I was placed in this situation; this is bad customer service! This is a clear case of trickery and or dishonest act for financial gain. As a senior citizen, I am very deliberate about where and when I spend my money. I intensely researched this product to great extent before purchasing it but to my surprise I was taken advantage off and I am outraged because I was deceived by your company’s practices.

My engine light came on although car was running fine. Engine code 2181 said that thermostat and coolant pump need replaced. $915 later ($610 in labor), my car is running the same as it did. Loyal owner of 3 Volkswagens rethinking his loyalty.

2010 GTI needed an alignment 1 week after purchase. 3 weeks after purchase the car lurched and made screeching noise - faulty clutch and flywheel replaced at 600 miles. At the same time the door trim came loose on drivers side and needed to be replaced. Tires were cupped due to suspension issues at 10k and needed to be replaced + another alignment. At 30k, the air box failed (WTF) and needed to be completely replaced. At 48k the WHOLE AC SYSTEM FAILED and needed to be replaced. At 49K, the ignition failed. Now here we are at 51K and the PAINT IS PEELING off the roof and hood. This is a 3 year old car! I have never seen such poor workmanship. I will NEVER buy another and will sell it as soon as I can.

My little red VW is so dependable and fast. It has great pick up and gets great gas mileage. It has great lines and I get lots of complements on it. It is expensive to fix being a foreign car, but I do love it.

VW TDI buy back - We turned in our car on Jan. 19, 2017. Today is Feb. 22, 2017 and they still have not paid us. Not only that, the car was a 2009 and was on track to be crushed but we were not told this when it broke down and they made us pay 4300 to repair it as supposedly VW would not take back a car if it wasnt running. Now I am wondering if it was the dealer - Ken Garff in Orem Utah.

I have a 2013 VW Hybrid which now needs it THIRD transmission. (1st 2 transmission @ 60+K) I contacted the Regional Manager, Jake ** who stated that all they “VW” can do for me is lower the price from 7100. to 6400. As per Jake ** his supervisor Sharon ** stands behind that decision. VW put a BAD product on the market and refuse to be an Honorable Co. and take responsibility for fixing the transmission. The CEO Hinrich J. Woebcken needs to be made aware that this is unethical. VW was a huge disappointment, totally ruined by perception of the company and the product.

The first day I drove my new 2019 Tiguan SEL home, I opened the passenger driver-side door and the handle got stuck and would not go back in...Made an appointment for 2-days later to get this fixed. During the 2-day waiting period, I was stopped in a turning lane on a four-lane, lighted road to make a u-turn. When I hit the gas pedal to go the car jerked forward, and went to a standstill for about 5-seconds while my foot was firmly pressing the gas pedal. This caused the two oncoming vehicles to have to screech to a stop; and the vehicle in the middle lane had to swerve to avoid hitting me and spin out. When the Tiguan started moving forward, I had to pull over because I was shaking. The same issue happened again the next day, but no oncoming cars were in sight.Went in for the door appointment, I told the service rep about engine and asked to speak to a manager. An assistant manager came out, I told him about the engine, and he respond thats a VW and gave me a hug and two free t-shirts. New door handle had to be ordered due to corrosion, had to come back 3-days later to have it fixed. During those 3-days, the passenger seat seat belt warning sound started randomly going off, along with the airbag light flashing above the hazard light when my handbag was on the seat. Reported that and the engine issue again at next appointment. Had to leave the car for two days...At pick-up was told everything was tested fine, but VW did not bother to test the seat sensor. Was instructed to not put anything on the passenger seat, as stated in the cars manual.I was in tears telling VW of Naples dealership that I felt totally unsafe but they would not help me get another vehicle and told me to get back into this vehicle. So I contacted Volkswagen corporate to request a new vehicle, or to let me out of my lease...Denied. Both VW corporate and Naples, FL dealership did not care about my safety at all, nor that I was obviously an unhappy customer. Money should never come before safety, so I paid to get out of my lease. This is a deadly safety issue.

I have an 06 GTI that I bought used. I also had ice build-up in the doors and from online research, this is a known problem. I have gone round and round with customer care but no help. They say its because of the age of my car and being 4 years out of warranty. I replied that warranty or no warranty this is a design flaw and should be covered by VW. Now, my trade-in value is decreased because of this issue. They dont stand behind their product and apparently, dont care about losing customers.

Purchased low mileage 2011 Volkswagen CC. (39,000) Engine kept stalling, driven 100 yards and dies, several times over. Finally died on highway completely, and with no power steering, I rolled out of the mountains of Colorado. Rolled into 1st exit. Fuel pump control was replaced. Ran fine but now red power steering light on dash and no power steering. Into the dealer! Was told computer needs TSB update. (Reprogram the computer) $429.00 and two days! Got it home, next morning same thing, no power steering and the red power steering warning light on. Which means no power steering! When you try to turn a VW with electromechanical steering there is no comparison to anything save for the fact that your heart is in your throat and it is frighteningly hard.Back to the Dealer. Was told needs a new battery. Got a call after the new battery and was told it also needs a new Rack and pinion assembly. Total this time? $2300.00! The dealer in this case (O’Meara) helped immensely by warranting the Rack. I investigated this problem on the internet of course only to find that quite a few VW C.C. owners went through the same thing! Went through VW and a district manager and was told OUT OF WARRANTY! Period! My wife and I truly regret buying a VW. Now we drive it and think what’s next!

Brian from Cardinal Way offered me $33K for an GTI Autobahn in black. I took a day off from work, hauled both my parents and myself and Uber to our destination. Once there it quickly turned into a circus. They dont have the car. Brian had car trouble of his own and was a no show. (He must own a VW.) Both the manager and another guy tried to get me to buy another trim which I declined. While they were tossing nonsense in the air, another dealer 10 miles away texted me for a better deal. I declined. Bridges burned. So we had to take Uber back home without the GTI. Not sure how these car dealers live with themselves but I do believe Karma is a **. Never owned a VW and Im happy to join the Boycott group.

I bought brand new Volkswagen 2010 from dealership in Kansas City. It was serviced regularly by the VW dealers. One evening, I came back from the work, parked the car in my driveway and next morning, the car would not start. I towed the car to the service center at the dealership and they say it needs a new motor. A 74K mile Volkswagen needs a new motor. I asked the reason and the service manager says oil level was low in the car and the car if out of the warranty now. This car was service by VW dealer in Lees Summit before 3 months of the breakdown, its Check Engine indicator never got turned on, the car does not consume oil and all of a sudden the engine failed. The service center says they serviced the car properly, dealership says its out of manufacturers warranty and I am stuck with this expense of $11000. The car does not have a single dent on its body, its trim, interior is all like a new car but the engine is bad. After spending enormous time talking to the dealership, service center, VW area manager, district manager and all, we concluded that this is the last Volkswagen in my life. And me and my entire family has become a great anti-Volkswagen advocate. Absolutely shameless managers, irresponsible service center and liar manufacturer. We advise all the readers to avoid buying any product of Volkswagen. Buy it if you want to throw away your hard earned money in drain.

I buy 2 vehicles from VW. A Jetta and Tiguan. Since we get them every year engine light on. Make us pay more and still pay monthly for them. So he takes us 3 years before we change it because of our credits. Now we free of them but to owners VW its really bad car!!!

My car was in an accident and my insurance company wrote it off as a total loss. During the process, at least with my insurance, they usually do a three way phone call involving the insurance agent, a representative from the financing company, and myself. The insurance company called four days in a row and waited on hold for over an hour each time. They suggested that, in addition to their attempts, that I could try and call VW credit also. I waited on hold for 45 minutes before talking to someone.The person I was connected to at VW credit was extremely rude right off the bat. After I explained why I was calling she immediately accused my insurance company of failing to make the calls and thats why this wasnt resolved. My insurance company is a massive, nationwide company. My claim is hardly a big deal to them. I asked her if she could call the insurance so we could get this resolved immediately and she informed me that they could not place outbound calls. Thirty seconds later she made the call to them. She then informed me, with a very snotty voice, that their hold times were similar to their own and it would be a minute.About three minutes later she returned to my call informing me that she had spoken with the insurance agent and had everything resolved for the most part. This person was extremely rude and I am completely outraged that a company allows their employees to speak to customers this way. I am nothing but respectful on the phone and I was trying to get the car paid off!! I am going to a VW dealer tomorrow and if they are unable to find me financing with anyone but VW credit it looks like I wont be driving another VW anytime soon.

I have taken my 2008 VW Jetta 2.0T to the dealer 4 or 5 times due to a hard-starting issue when the engine is cold. I spoke with a VW tech and told him what was happening and he said, Yes, that’s a bad fuel pump. I asked if he can please repair it now and he replied, Unless the computer on the car tells us what’s wrong, we cant do anything. A few weeks later, a service advisor called me from David Maus VW and told me that they had another VW Jetta with a 2.0T engine that had the same issues and they replaced the fuel pump and that fixed the problem. I asked why VW won’t replace the fuel pump in my car. He said, If we cant reproduce it, we cant fix it. I still have warranty and VW is giving me issues. To top this all off, VW says the seal around my headlight is bad and is allowing moisture in the headlight. They said that would cost me $589.15 to do that repair for the headlight. I asked why it would cost me anything when the car is still under warranty. His reply, VW doesn’t cover seals under warranty.

Car door sustained damage when water was trapped in the door frame and froze. VW would repair the damage if car was 4 years old or newer as it would be within warranty parameters. They are aware that the structure was at fault as they have fixed cars within the parameters. Our complaint is that they never contacted us to inform us that this could be a problem or offered a way to fix the structure before the ice peeled back the door skin. Now they offer no compensation as it is outside the warranty parameters. How does a structure of design have a warranty?

I have a 2011 Jetta Sportwagen, which for the most part has performed well. However recently Ive had a problem with my rear seat-belts seizing up and no longer working. I took them to the dealer and was charged $120 for them to look at it, tell me it would need replacement and I would have to pay $1200 because my car was no longer under warranty. I informed them I purchased the Platinum extended warranty and they said it was not covered. I contacted VW of America. After about a week I finally received a phone call and was told by a Jenny ** that she would see what she could do. A few days later she called back and said I was out of warranty, but they would supply the parts free of charge, but I would have to pay for installation. I told them I appreciated the gesture, but felt that a 3 year old vehicle should not have this issue. I wanted them to stand behind their product and replace the seat belts. I asked to speak to a supervisor and got the runaround, until she finally agreed to talk to her supervisor. Instead of a supervisor coming on the line after I sat waiting to dead air for 5 minutes or so, Jenny came back on and said SHE spoke to the supervisor and the supervisor agreed with her position. I told her I wanted to speak to the supervisor and I wanted the name of the person she spoke to. She kept trying to avoid the issue and then finally said she spoke to Sharonda. I asked to speak to her and was told she could only put my request in the system and someone else would contact me by Monday.

I have a 2014 VW Tiguan with a panoramic roof skylight, when there is a light rain the roof skylight drains work well, when it pour down rains it rains in the car. Dealer will not fix it, they say it is a faulty part and they do not cover it!! $2,700.00 WOW. Great German engineering if you like a expensive pool on wheels. I must be crazy as I own four VW vehicles. I will really need to reconsider another VW vehicle purchase.

I just bought my car (used) five months ago with +_ 52,000 miles on it. Great carfax, nothing wrong with the car. A little over a week ago, the timing chain slipped and destroyed the engine, causing thousands of dollars in repairs. I have contacted everyone I can think of for assistance with this issue; considering the car only has a little over 61,000 miles on it now. Volkswagen has offered no help with the problem whatsoever. Considering this is a defect in the manufacturing of the vehicle, I would think they would offer some assistance considering the amount of trouble they are in now with the TDI trouble they are in. I have owned three cars previously and never had such a horrible experience with them. I went with Volkswagen because I was under the impression they were a reliable and dependable car. They are far from that. Because of this issue, I now have a car loan for the next 5 years and no car to show for it. I have researched this issue and its not just me with the problem. Many other people have had the same issue before 100,000 miles on their VW as well. If you are considering this brand, DONT! They are of no help and have so many loopholes in their warranty so when something catastrophic happens, you wont be covered. There are so many other car brands out there. Go with someone else. VW is a HUGE disappointment in customer service and reliability. Hopefully, with the current lawsuit they have against them, they will go out of business so no one else has this problem.

We purchased a new VW Tiguan late last year from Flow VW. This has been a very disappointing experience. The car was delivered dirty and has had 2 recalls that took 6 months to fix. One was interior lights and the other was a washer fluid issue. Both are now fixed but while all of this is going on we find out at 19K miles we have to replace tires due to cupping. We only found this out after they rotated the tires. It was so bad that you could feel it in the brakes and it sounded like a wheel bearing was out. I was told by a manager to call VW as this was the only way to get attention to this problem. I was also told this was probably a issues from the factory. In my call to VW they stated that they don’t make the tires and therefore can’t warranty them. Pretty sad I was pretty sure the car has a VW emblem on it and not the tire brand. I’m a big Toyota / Lexus guy so this was a big risk I took buying a VW. If youre considering buying a VW do your homework in researching I sure wished I would have.

Altogether infuriating experience. Because I live more than an hours drive away, I made a morning appointment to take my Passat in and find out why it was leaking coolant. I expected to be able to take it home that afternoon at the very latest. I showed up a few minutes before my 11:00am appointment, and was immediately told my car could not even be looked at until 2:30pm. And that they would call me when they had news. Seriously? Why do they set appointments at all if it is meaningless? Fortunately, my husband was also in town with his car, so he picked me up and we ran a few errands. By around 4:30, I still had not heard a word from VW, so I called the service department. THEN I was told that they still had not figured it out.... probably it still had not even been looked at. So we went back up the road to home, an hour and 20 minutes north.Late the next afternoon they finally called to tell me that my car needed a new heater core that would cost almost $1,700. That, in addition to the nearly $150 they charge just to diagnose the problem. I told them Id pick it up the following day, which I did. Another trip into Springfield, more miles on my husbands car and 2 1/2 hours out of an already busy day, just to go get it. So I wrote them out an invoice of my own, charging for the extra cost on my end as a result of them not honoring my appointment time. Im sure they laughed at that... and of course they did not discount my diagnostic bill to compensate, not one penny. In the meantime, I was in touch with a local trusted mechanic that I should have gone to in the first place, who said he could install a new heater core for about $750, less than half what the VW quote was. I wont be giving Napleton VW of Springfield any more of my business, and advise anyone else to steer clear as well.

I bought a VW Tiguan 2009 from Koons Tyson Chrysler Dodge with 58K miles. The problems never stopped ever since the purchase. First, its engine hood release broke, then is truck lock broke that, then brake, then AC, then car check engine light start to come on, and the car is shaking when idle and low speed. After changed all spark plugs and coils problem remained. I went through 3 shops to find out that the engine timing chain tensioner have to be replaced. It will cost me close to $4K to do it. The mechanic told me it’s a common problem for that model year because VW changed turbo but I don’t understand why they didn’t do a recall. What kind of a car has common major engine issue at barely 60K and company continue to ignoring it. I bought the VW thinking good German engineering, well it turns out to be the exact opposite. VERY DISAPPOINTED!!!! Never VW again...

I purchased a brand-new model of 2016 VW Golf GTI last year. I havent driven it much, which only has less than 4000 miles on it now. Recently, I had a flat tire due to the poor quality of Hankook tire (made in Korea) used by VW manufacturer. My flat tire happened when I was driving on a freeway (in very good condition) when the passenger side front tire suddenly burst a hole in its sidewall with no road hazard present. I called VW local dealership but was told to contact Hankook (the tire maker) directly by myself.Hankook did not follow the companys established procedure for handling tire warranty, but rushed to an arbitrary judgement on tire damage in its own favor, insisting on saying it was caused by road hazard. It never allowed the local VW dealership to fill out a tire warranty coverage claim form on my behalf. I paid $200+ out of my own pocket for tire replacement. I deeply regret that VW chose Hankook over other better tire brands. Hankook tires poor quality makes VW vehicles prone to road accidents. It also makes VW look cheap. For these reasons, I would strongly advise fellow motorists not to consider VW Golf GTI among their purchasing options.

I turned in my lease 3 months early because I was going to go over my mileage. I went in to discuss options. They told me they would waive my remaining months for buying a new vehicle with them. Now 3 month later I get an invoice for 1500 (way more than 3 payments of my lease) and VW is pawning this off on the dealership, Volkswagen Cypress, who won’t return my phone calls or emails. They are flat out scamming me! VW main office were so rude and horrible. I will never do business with them again and warn everyone to stay away from VW. The automatic responses that I have received really show this is common practice.

In October 2016 I registered my 2013 VW Jetta TDI with VW as a buyback. As soon as requested I submitted copies of registration, drivers licenses and lien holder info. About a month later (definitely not within the qp days VW was supposed to respond). I got a final offer letter. I signed the correct places, had it notarized and faxed it on as directed. Two weeks and two phone calls later to customer support the status remained as waiting for fax. So I faxed the documents again. Another wasted phone call to CS to find out why they dont/cant acknowledge receiving my fax... Then I get an email stating I didnt send all pages of my offer. So back to another fax ($8) every time. Twenty four hours later status is waiting for fax... I have transmission receipt showing all 7 pages were successfully sent. Another call to CS and again they give me a non answer... I have no way of knowing. VW is stalling. What is our next recourse?

Volkswagen Atlas w/ Lane Assist & Adaptive Cruise Control - Cell phone jammed the locks from opening. Cell phone jammed the keyless start on many occasions. SUV can be driven remotely and was when a hacker (twice) took over steering and the gas pedal via the Adaptive Cruise Control. The vehicle sped hard up to 85mph. Eventually VW bought back the vehicle in its entirety but all the vehicles with this type of semi-autonomous or autonomous technology should be recalled and pulled from the roads. It’s too easy to hack them. Vehicles can get viruses via the cell phone and through the Bluetooth. An architect / engineer at GM shared this conversation with me whilst trying to help me diagnose my problem with my vehicle/s.After the VW hacks the vehicle was never the same and couldn’t stay in the middle of the road. It would ride the center line or pull approx 18” over center before the sensors realized a problem. You’re supposed to be able to take your hands off the steering wheel for up to 8-9 seconds. There is no way to do this because you’d be in a ditch or under a semi truck. It’s a product defect and foundations of the technology is not stable.Sadly, I’ve reached out to the attorneys to help but most say they need about 50 deaths first. I say how much is your life worth to you? I have videos and photos to support the other people who are interested in their own business opportunities for a meeting with the customer and likewise for the insurance liability company. It’s the insurance liability companies that fall on the sword and they are responsible for the damages.Now that they understand how the game works for me and my family and friends and family I hope the insurance companies have more sense to get this mess cleaned up here and with the other automotive companies looking forward to deploying more autonomous vehicles on the road. When was it ever a good idea to put P.C. technology under the hood of a car? The spying and espionage the result of certain always on connected devices to a vehicles connected and networked system is connected to the internet and to the point it is broke globally due to technology corruption issues related to issues with the other people who are responsible for the other things they are doing with the other people.It’s not cool and a global technology problem for the future of the automotive industry will help fix it all over again and the repair man denied that he saw any issues. Total waste of time and money. Completely unnecessary to work with me for the next meeting with the customer but a forced payment for the work to share with my insurance company helped insurance companies and the can increase the charges for insurance liability for the high-risk deathbed. Whistleblower for me and for whichever attorney I will need help with the insurance liability company and the money back to me for the problems that I experienced as a result of those issues related to the problems that they were not able to help fix. Thank you very much for your help and change the insurance liability company to be more of a voice or and stop the production of these the liabilities. These vehicles need to die on the line. If you’re interested in that it may actually help you to save money and you can help fix the problems with that and your companies will be responsible for the insurance liability and only to get the money back to the customer with damages due to the problems with the known product defects. Hopefully I get a chance to see you soon and I work with you on these issues. I’ve got more of a handle of these problems and more than anybody else in this area.

So after dealing with the Strongs VW dealership, they are refusing to do a service that says right in the manual they are required to do. Now they are making excuses like their machine was down for a month and now their worker is gone for a month... I am now trying to call VW of America to report this and cant get a hold of anyone. It has been 2 hours... sitting on the phone and it says they are open. This is ridiculous. If this is how they treat customers over a simple issue like a radio code, I can only imagine if I encounter a bigger issue.

I was in the market to buy, cash, a 2016 beetle SEL but after reading the hundreds of reviews against a few good reviews I have decided not to purchase. With each review read, it was like reliving the days when I too owned a 1972 beetle. The same problems then are the same problems now - the window, door paneling, door handle falling off. When I read the factory warranty was 3 years 36 months that was a BIG turn off. Who does that anymore? Its a HOAX! RUN! I am 64, a widow and ready to have some fun. That fun will not be with VOLKSWAGEN! Thanks to all beetle owner reviews.

Purchased our 2013 Tiguan new. Babied it... Changed oil early and often, always garaged. Tires replaced with Michelin Pilot Sport because original Michelins gone @ 14k. Rear window exploded in parking lot untouched (I was behind it when it happened). Tires shot AGAIN @ 40k... Would have been $1200 more but had warranty, so ONLY $600!!! Took it in for TX inspection @ 48k... Upper control arms/bushings shot... Replaced for $1300.00. Don’t buy VW... They’re not only crooks, they are also thieves!!!

Purchased as certified preowned in 2015, after the first year of ownership multiple, MAJOR repairs have been completed. The ignition lock broke and would not allow me to turn my vehicle on or off at random times. The headlights had to be replaced three times in one year. For some reason the dealer could not explain, yet miraculously fixed. At the end of 2018 North Park Volkswagen had my vehicle for a month to diagnose problems they could not find the first time around. Turned out to be the timing chain and tension pulley (which never failed on a different car I owned that was 20 yrs old). Coincidentally, the battery died at the same time and I was made to pay for it. Add that the fuel pump failed (again, at the same time) and when they returned my car to me, was leaking gasoline in puddles. Just about the only thing left to fail is the transmission! Thank goodness for the extended warranty! I was very disappointed with the quality of the car, overall, and with the lack of concern and poor service. The dealer and service department used to impress me, but the more problems the car THEY sold me had, the less responsibility they took and poorer their customer service became. Even VW of Americas corporate office failed to follow up with me until almost a month later.

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.

I have a 2013 VW Tiguan in mint condition except for the paint, its fading or discoloring. See my photos attached. I am absolutely totally upset about this and paying $500 a month car payment to look at this everyday. I talked to the dealer in Orlando FL and no help whatsoever. They referred me to VW USA and I spoke to them and put a claim in only to tell me that I dont have any issues with my paint. As you can see in the photos attached there is a clear picture of the discoloration. I feel VW is being unfair as this is their branding and being negligent with their warranty not the paint.

I wanted a replacement for my Mini Cooper 15 years old 147,000 miles. I considered Ford Focus ST, Toyota 86, Hyundai Veloster. I really like the seats in the GTI. The clincher was driving the car. VW offers a six year 72,000 bumper to bumper warranty. I chose the DSG transmission and it fits myself (I like to shift) and a automatic for my wife. We are enjoying the car... I buy them to drive them. No garage queens here.

Got an invoice for my car. When I went back to get the job carried out they were charging me more. Member of staff Porcha was being really rude. She needs to learn to smile. Moody cow.

Let me start by saying that this is the second VW Ive own. I just found out that my car has been affected by the Takata airbag recall for over a year and I was not notified about the problem and has been driving an unsafe vehicle this whole time. There is obviously no fix for yet and who knows when/if they will ever repair the problem. Ive been trying to sell this vehicle as I purchased a new car a few months ago and as you can imagine no one will buy this VW because of the recall. As a single mother I simply cant afford making 2 car payments, insurances etc. so I requested that VW buys the car from me. To my surprise they said they couldnt help me!! So now Im stuck with a vehicle that I cant afford and no one will buy including VW!! Im truly disgusted by the whole experience and the company. This isnt my first VW but will sure be my last one.

2015 VW Golf - After receiving the safely recall in the mail, I spoke (after many times trying) with service at the dealer I bought the car from. I have not even reached 10,000, my first oil change. They told me to wait until then, and I was fine. Two days ago, a light came on saying that my gas cap wasnt on.....okay. That message went off, but today my engine light is on. I bought this car in September of this year, brand new, and already this is happening. Things do happen, but when I called with the concern that I might die in a car fire (leak could cause this according to the recall) they couldnt get me in until next Monday. Annoyed, I called back and suggested I drop off my car and take a loaner. Nope.... Customer service is terrible so far, at least at my dealership. On top of this, a car wash knocked off the drivers side back of my side view mirror, and a plastic runner on the seat already broke off. Im completely disappointed, despite the quick handling and nice interior. I just needed to vent.

Buyer beware! My Tiguans timing chain skipped and bent the valves. $7000 to repair... At 60,000 miles, I still owe $9600. It is in pieces in my garage. A mechanic friend of mine is working on it part-time. At every turn, I have to buy a special tool to remove a special bolt or special part. $71 for a crankshaft pulley tool.

If a car is out of warranty by less than 30 days, is there a channel to go through that promotes good will between the customer and VW? If a goodwill gesture is not possible, I have a question regarding the number of defects required for a recall? When a part failure occurs out of warranty, what recourse does your customer have? How does one go through the appropriate channels to ensure the customers complaint is followed up on? What documentation does the company have on the failure rate of the part in question?The reason I ask is, the driver side headlamp assembly (Produced by Hella) in my 2008 VW City Jetta stopped working. The part number for the head lamp assembly is 1JM-941-015-D. My best estimation is that there were approximately 4,400 - 4600 2008 VW City Jetta manufactured for the Canadian market. Note Sales volumes of City Jetta for the period 2007 - 2009 2007 City Jetta Sales Volume = 4449 2008 City Jetta Sales Volume = 4640 2009 all City models Sales Volume = 8421**Assumed 50/50 Split between City Jetta and City Golf in 2009Note that the 2008 City Jetta was only sold in Canada. Therefore the units that have required similar repairs to this point may not indicate that there is an issues and could theoretically could be viewed as statistically insignificant. A few things to consider, this is the only car that the headlamp assembly was manufactured for. It is not a common part that can be found on either the 2007 or the 2009 VW City Jetta, nor on the regular Jetta that was sold anywhere else around the world. Thus limiting the amount of data on the headlight assembly itself.The car in question has approximately 80,000 Kms on it. This indicates there was not an above average amount of use. Additionally, it has not been in a car accident and all parts are original equipment, including the bulb which was installed by VW of Windsor. The connecting wires between the head lamp and the socket melted, as stated by the VW of Windsor technician. I do not believe that this should occur under normal wear and tear on a car. The two VWs that I owned previously did not have this issue, nor was it encountered on any other vehicle that I have owned.Lastly, this part is not readily available to the public, because it was not used in any other vehicle. This makes the repair approximately $900. I have tried to find the part through other means and other repair facilities and was unsuccessful, because the part is so rare. If someone could please give me a call back to discuss my concerns it would be greatly appreciated.

I purchase a 2016 VW gli and I found the rear back up camera have a horrible visibility in a raining day or snowing day, you can imagine how can be at night on the same weather conditions. Even if is not a safety features, is no to safety to use, but the interesting part is that you pay for it. Please make sure to do the necessary test, maybe with a cup of water if is not raining in your area before to invest 30k USD. I hope my experience be helpful for everyone who planned to buy this particular vehicle.

My VW Jetta has some trouble starting today. So I took it to VW of Coconut Creek, FL to have it checked out. They said they would charge me $138.50 for diagnosis and if I get the device done after that, they would apply this charge against the service. They found the problem with my battery and replaced it, however they didn’t deduct the diagnosis charge from final invoice. They charged me ~$300 ($147 for new battery, $138.50 for diagnosis and test shop supplies, misc and tax). When I asked, they said the$138.50 was for installing the battery and setting it up. That is just bizarre. They just made up something to charge me more. I am reporting this so people are aware of this practice and avoid using this dealer as much as possible.

I am writing this initial email today as a very frustrated, angered and distressed customer. I purchased my Pre owned certified VW Jetta 2 years ago this month at the Tysons Stohlman VW, and Yaw ** is who initiated the sale. I have been taking my car to the Stohlman Service shop for my oil changes since I purchased my car. This past week, I brought my car in for an oil change, a bulb replacement and to replace a hubcap that had fallen off of my right front passenger side door. After leaving my vehicle, and going to work, I received a phone call from the manager of the service shop. He let me know that I had more issues than just replacing the hubcap. He stated that my left front tire was so worn I would not make it home and needed to purchase a tire immediately. He then said, he refused to sell me the hubcap until I left my car at the shop to replace the wheel, get a tire/wheel alignment and possibly have the bar replaced underneath the vehicle.I left work – went to the service center immediately and let him know there was nothing wrong with the wheel. All I wanted to do was purchase the hubcap and pay for the oil change and the bulb replacement. The manager let me know that all of the above service needed to be done that day – the latest the following day and again discouraged me from just purchasing the hubcap. Literally he was letting me know that my car was unsafe to operate. I let him know I would purchase a tire if I must (as he let me know it may bust leaving the dealership) but not at VW. That night, I did purchase a tire. However, with the advice of my fiancé, I took my vehicle to get a second opinion and estimate for the service your manager assured me I needed. Which by the way - when totaled was over $300 worth of extra repair on top of the $133 I paid for an oil change and a bulb replacement.I am writing this to let you know the following. I took my car the next day to get a second opinion and the details I found is enough to make me report this service center. The certified repair shop that I went to not only did a full inspection of my entire vehicle and parts – but let me know I did NOT need a new wheel, I did not need an alignment and that VW purposefully was trying to take advantage of me – a young woman, working professional, who does not know much about cars or service in order to make a profit or increase their sales for service that day at my expense.Let me explain something. I worked too hard, as a 24 year old, now 26, black female to have purchased this vehicle, pay $350 a month and attempt to keep up with the maintenance – just for your service center manager and employees to have their priority be to get over on customers like me, and who are too busy lying to even realize they replaced the WRONG bulb on my vehicle. Needless to say, I am disgusted with this service. Feel completely taken advantage of. Had I not gone for a second opinion and inspection, I would have potentially paid hundreds of dollars in unnecessary repairs. This is unacceptable and disgusting behavior for a company that I thought had its customers’ best interest from day one.

2014 Volkswagen CC Sport - Volkswagens are NOT Hyundais, Toyotas, Hondas or any Ford or GM product. They have a level of technology (as with most German engineered vehicles) that is beyond most other manufacturers. The DSG transmission, the direct injection fuel system, and the ram air turbocharger, allow the 2.0T to produce 200 hp while delivering 30+ MPH. The fit and finish of the interiors are superior to most price comparable vehicles. The handling, suspension and gearing, allow them to cruise at autobahn speed (if necessary) while still providing a quiet, comfortable ride, with good control.Amazing right? Now the not so amazing part. They require strict adherence to Volkswagens maintenance schedule. Volkswagen tends to use a lot of proprietary parts and special tools, $$ to do even routine maintenance. ANY direct injection engine with eventually build up carbon. You can prolong this by using only top tier fuel, only premium octane and throw in a can of Techron now and then. But they will need cleaning eventually (and that aint cheap). I have not had issues with the DSG transmissions in my last 2 VWs. I find it shifts very smoothly, very quickly and in manual shift mode, fun to drive. BUT, they need to be serviced every 30K and that can range from $300 to $500, depending on where you have it done.I love the super bright xenon lights, especially in the CC, which track the motion of the car and follow the road. BUT, those bulbs aint cheap, they run hot, and they do wear out quicker than regular halogen bulbs. So, if you choose to buy a Volkswagen, you are getting a superior, drivers car. A vehicle that is sophisticated, very well built and will perform the job as daily driver with no complaint. Also understand this car needs regular maintenance, quality parts and needs to be looked after. If youre on this site researching a particular car, understand that Volkswagen sells hundreds of thousands of cars that work just fine. Also, from what Ive read, a lot of these issues could have been avoided by good solid maintenance. Yeah, pay the dealership or VW specialist, these cars are NOT for backyard mechanics.

VWGoA settlement - This process is BEYOND ridiculous. I have been in process since October 2016. Every time I submit they want something different. Approved documents re-submitted are then not approved. Volkswagen lawyers are HORRIBLE. They stall at every point they can, as every moment they stall, means interest from the settlement money they SHOULD be paying that THEY promised, lining their pockets. As consumers, we are getting screwed. I will NEVER purchase another Volkswagen, they are liars and cheaters.

I own a 2014 Passat and purchased the car with 500 miles and after owning for 2 and a half years and 64000 miles, I need a new engine! Never buy Volkswagen again! Corporate customer service hold times are very long, escalated manager’s mailboxes are full. Poor quality and I will never purchase a VW again and will continue to share with others to never buy the brand!

In my experience, I never have been in such a poor experience so far. After 2 months of booking and the full amount has been paid, Volkswagen group is ready to refund the entire amount instead of delivering the car. Since now, they havent provided me the proper reason for delay. The irony is, they havent ever communicated with me until I communicate them. The reckless organization. They are the very worst among all other brands.

I have been an on/off VW owner for almost 15 years. I recently became one again just a few months ago and now I know why I was on/off, rather than always on! After this current experience, I cannot recommend Volkswagen products any longer and no matter what changes they make, I will never return. My recent vehicle was purchased brand new and the quality of workmanship on it is so poor that I would not let my worst enemy get one. Mine came with a defective dashboard straight out of the factory! The dash had a golf ball sized imperfection and a few hollow spots near the passenger airbag.The front window trims also had gashes in them and were also colored differently. One of my interior lights has a bug and some floating debris inside of the housing. There is a s black paint mark on one side of my trunk door (my vehicle is red). I dont care how much the vehicle retails for, this workmanship is pure junk and 100% unacceptable. This vehicle and all of VW is a total embarrassment to the entire car world. Even FORD is putting out top-notch vehicles in 2020. SHAME ON YOU VOLKSWAGEN.

I have never been so dissatisfied with help from customer service. I called 3-29-17 about my stereo system. Ive had the car 7 years and this is the third time Im replacing the stereo system. I bought the extended warranty and the first time I replaced the radio it was covered only by the extended warranty. 3 years later, the radio stopped working and I was told Volkswagen customer service would not replace it. Volkswagen claims to stand by their product; I have not yet to experience that with Volkswagen. This is my second Volkswagen and will definitely be my last.

On March 18th 2014 I brought my Jetta into the dealership for its spa treatment (part of the sales agreement on March 30, 2014). Upon completion of detailing, 2 chunks of paint had fallen off the running boards. During the walk-around with the Service Associate I told her that I often had people approach me to say that my car had been hit as the running boards had indentations on the rear and forward portions. The indentations matched on both sides of the car in which I believed was the body style. The Service Associate said she had never noticed the body style of the 2014 running boards and thought it was unique but didnt have any concerns as they were matching on both sides and agreed that it was a body style.When I returned to pick up my Jetta, the Service Associate said she had really bad news. She said she had spoken to their Sales Associate and this definitely was not a body style and in fact there was significant damage to my vehicle. A VW salesman quickly joined the conversation and claimed the indentations were caused from a hoist. I told them the only hoist my car was on was their hoist in August 2, 2014 when it was in for the first free 15,000 km oil change. I was presented an invoice for over $250.00 at the time. They had rotated my tires, and performed the 6-month service check on their own accord. I refused to pay the invoice as I specifically asked only for the oil change - nothing more.The salesman said you cant prove we did the damage; its way too late for that! He began aggressively arguing while the Service Associate said this is not the policy of Volkswagen and they would go good for any damage caused as their service department. She checked the service records and confirmed my vehicle had been in their service shop and asked me to get 2 quotes and they would do the same. She confirmed the auto body shop that I would go to was a customer of theirs and agreed they would be good to go to. She said they would call me the following day as they would want to have this addressed ASAP. They never called me back. In fact I called them the following day and found she was dismissive and didnt engage in a conversation of how they would approach this matter.Both body shops gave a quote of over $4,000 had said the damage was very serious and confirmed that it was sustained by a hoist. They both suggested I go to ICBC as soon as possible. ICBC confirmed hoist damage and proceeded to process my claim as they would go after the dealership. I asked ICBC about the trade-in value of my car since I now own a vehicle purchased at top dollar; with depreciation and $4,000+ damages, the trade-in value of my car is seriously compromised. ICBC only said I would have my deductible returned after they go after the dealership.

I bought a 2012 Volkswagen CC 60k miles on it. Not long after I had to change a few sensors, which was ok. When it hit 100k my head gasket broke. $3.6k to fix, a few months after one of the cylinders broke and the engine needed to be replaced. Save your time and money because, VW doesnt care about their customers.

I leased a 2009 Audi on 4/11/09. Now that the lease is up, I am looking at other cars. I called to get a pay-off, and was quoted the residual of $23,518.00. When the dealer called for the pay-off, they were told it was $33,043.00, and that was the fair market value. This is for a 2009 car with 58,000 miles on it, and the book value is $24,000.00.

Car shakes after I changed the turbo on VW passat 2006 2.0 TDI. Please HELP.

I was unemployed and needed help regarding my car payment. Volkswagen of America agreed to make one payment 15 days before my 30 day late notice which would affect my credit score. They did not make the payment in a timely manner and my credit was severely blemished. It took almost a month for the payment to be made and unbelievably they put a stop payment on the check and my credit was hit again. They then made an electronic payment. And they have allegedly let the credit bureaus know to remove the derogatory remarks. Not one person at Volkswagen of America has apologized. Awful. Will hopefully rid myself of my current VW soon. No more.

Unfortunately, in only about a month after a complete failure and replacement of the Turbocharger unit, an even more dramatic failure occurred. After an erratic idle, the vehicle EPC light came on, followed by a loud metallic noise coming from the engine. We immediately stopped the vehicle and arranged towing. According to the authorized Volkswagen service technician, the timing chain tensioner has completely failed and has caused a damage to the cylinder head. Total cost to replace cylinder head, timing chain, tensioner, parts, labor = more than $5,500.00.It is worth noting that we have been more than diligent in making sure that the vehicle has always been serviced according to the maintenance schedule. When we bought the vehicle new, we had purchased the extended 7-year premium warranty extension from Fidelity (which just expired earlier this year). After spending close to $2,000 out-of-pocket to repair the turbo unit, we are now faced with another $5,500+ bill. A quick search on the internet reveals that there are numerous early failures of the timing chain tensioner on the 2.0T engine, including lawsuits and a pending class-action investigation.It is almost not an overstatement to say that we have experienced nothing but grief with this vehicle. Everything from complete engine failure, turbocharger failure, all-wheel drive differential failure, fuel pump failure, air intake failure, throttle body failure, sunshade failure to a check engine light coming on every 6 months like clockwork, requiring random wild goose chase fixes such as clean up the air intake gum...VW has definitely a huge amount of responsibility here. It is obvious that all these failures are way above the average normal expectations that a car owner should have from a 2009 vehicle that has been serviced according to the schedule. Faulty parts, skipped due-diligence in design and test or whatever other reason, it is clear that VW has ONCE AGAIN proven to U.S. consumers that their products are of inferior quality and therefore their advertising is deceiving and misleading and their products overpriced. The case of the timing chain tensioner is a great example of how severe a failure can be. This goes beyond the scope of unnecessary burden or inconvenience. This a dangerous failure as when it happens it can result in complete immobilization of the vehicle causing a great threat to the safety of the driver, passengers and other vehicles on the road.

2008 VW Touareg V8 - This is my 6th VW. Ive always thought they were well built cars, and truthfully, I think this one is a well built car for the most part. About 4 months ago (at around 55,000 miles) the Touaregs oil warning light came on. We pulled the car over and had it towed to the local independent shop that normally takes care of our maintenance. The area dealership was purchased by Lithia several years ago and weve tried them a few times and every time its been a cluster ** of poor service. Our independent shop admittedly doesnt know that much about VWs but all weve needed them to do up until this point is oil changes. They called VW of A and were encouraged to change the sensor for the oil warning light because the pumps never fail. They changed the sensor ($600) and that did nothing. At this point they suggested we try the dealer as being someone that works on these all the time. Ive never trusted Lithia and hated to go there, but arranged to have my vehicle towed over to their service department. I called and told them it was coming and they took all the information (this was on a Tuesday) and said they were swamped but had me scheduled for service on Friday and said theyd call Friday evening. They didnt. I called Friday morning and the service adviser told me he had no record of ever receiving my car, but said theyd look around. A couple hours later they call and say its sitting in the lot and tried to somehow blame it on the tow company even though I had a signed receipt from the service manager for receiving the car. They apologized for his stupidity (the tow truck drivers) and said theyd bump me to the top of the list and could have me in by Friday. Remember, Id been scheduled for the previous Friday. I hate to piss off a guy working on my car in the same way I hate to piss off someone thats cooking my food, so basically I just reminded him that Id been scheduled for last week and asked him to do what he could to get the car in. I didnt hear back for two weeks and I had called and left several messages asking them to call. When they did call, the adviser is joking around about the stupidity of the tow company again and and how that guy had really screwed me and then slips in that I need a new oil pump and theyll have to pull the engine and its going to cost $4,200.00 They have to pull the engine to change the oil pump.My past experience with them being what it was, I told him to hold on and said I was going to call around for other options. The next nearest dealer is 2 1/2 hours away and no one else locally wanted to work on it. I called VW of A to ask if I could speak with some sort of tech adviser but was told they didnt have anything like that only a case manager for complaints. I did say that I would like to speak with the case manager and she promised to have someone call within 24 hours. I got a call three days later. I mentioned my previous experiences with this dealership and lack of confidence in their honesty firstly but also their competence and wanted it on record before anything started because I knew I didnt have any reasonable options. It was noted. I called Lithia and asked if there was any way of knowing if any damage had been done to the motor and was assured they would not proceed if that were the case and said there was practically no chance anything had happened to it anyway because of the robust construction of the engine and the car has safeguards to protect itself. I reluctantly gave them the okay to proceed. A month later they called and told me the car was done but that they wanted to have one of their techs drive it home (an hour away) to just make sure everything was okay. They must have driven it around the parking lot and determined they couldnt do that because they called back a half hour later and said the check engine light had come on and they wanted to look at the codes and would call me back. This was on a Friday and they called me Monday and said they were going to have to pull the engine again. This was my service adviser again and he promised me it wouldnt cost me a penny more, and they just wanted to check everything out. I contacted VW of A again and noted what was going on. They again promised me that my case manager would follow up within 24 hours. And again it was two or three days before she called. Theyre all trained to commiserate with you and tell you how bad they feel that this is happening and assure you that this is not typical for Volkswagen service and theyre doing everything they possibly can to help resolve this issue. Uh huh... Lithia had the car for another month claiming that a gasket or seal had failed and it wasnt their fault but that they needed to change the cam chains now and there werent any in the country but they were being air freighted from Germany and again assured me it wouldnt cost a penny more than the original quote of $4200 and the car would be perfect.Back together and another check engine light. The engine comes out again. Now it needs cam adjusters and there arent any in the country. After 3 months we got the car back. The bill was $4,900 but he finally relented and stood by his original guarantee of not being a penny more than the $4,200.00 He said it should have cost us $15,000.00. I called again to speak with my case manager and again was promised shed call me within 24 hours. Someone did call me within 24 hours this time but it wasnt her. They were calling me to tell me she was out of the office and would call me when she got back in. She did, two days later. I told her again about the 3 months, the multiple engine pullings, the lack of communication from the dealership, etc etc and said I wanted an official complaint about the service and wanted them to know I had zero confidence in my repair.We drove it for a week and the check engine light came on. We took it back in to have them check it out and were told two days later that multiple codes had gone off and they had an engineer coming in the next day to help them diagnose the problems. Now, (over a week later) someone Ive never spoken with before called and said the engineer still hadnt been in (not their fault) but they suspected I needed a new engine. That call was this morning. This is Lithia Volkswagen in Des Moines Iowa.I just got off the phone with VW of A and was again assured of how much they cared about my situation and reiterated that this is not how VW does business and that they were doing everything within their power to make sure this situation is being resolved and that that resolution will be my renewed confidence in VW, blah blah, blah... and my case manager will call me within 24 hours.Ive owned six and Ive talked others into buying them. People ask me maybe monthly how I like my Volkswagen. For the last couple of years Ive still encouraged the car while saying I hadnt had good experiences with the dealership. Ive always conceded though that those could have just been bad luck and they shouldnt go by my opinions but should check into them themselves. I wont say that anymore, not about Lithia, and not about Volkswagen.

I have owned VW Passat cars most of my driving life and had very little trouble with them, but their latest models have a gear box fault and clutch. My car is only four years old and have full service every year. The clutch snapped and went through the gear box costing thousands. Im a pensioner and disabled. I have found out, since that this is becoming more and more of a problem, why has VW not recalled these cars in to solve the problem out?

Cant believe the nerve of Volkswagen’s warranty and a slap on the hand. Dealership guys were very respectful and friendly but doing very bad illegal things again. Took my 2011 TDI Jetta under warranty to the dealership for LONG START and ACCELERATION LAG, (fuel issues). Day 2 of having my vehicle, Jason via text message asked for approval to do a fuel filter and air filter change for 185+tax. I asked wasnt FUEL FILTER covered under my warranty. Via text message, was told NO. Called corporate and was set up with an advisor (Kyle) who did not return my call before I was told to come get my car on day 3. Went to the dealership and spoke to a supervisor named Matt **. Asked him to explain what part about ENTIRE FUEL SYSTEM doesnt apply to the fuel filter. His explanation to me, maybe it was worded wrong. I am a certified MASTER tech and I bought this car for the warranty VW was offering. Couldnt believe it. Shouldnt have believed it. I have attached a copy of a page from my warranty booklet which leads us consumers buying these vehicles to believe Volkswagen has our back, not that we are buying and inheriting someone elses problem. I bought the vehicle about 4,000 miles ago and was told it needed done and asked for money for it. Since I did not get the job done, I was charged $143 this morning to get my vehicle back. I asked for a itemized list of what the tech did to diagnose my vehicle since I am paying $135+tax for diag. Was that honored? No, for 3 days my vehicle was with them and my warranty not covered. Advisors say whatever the dealership says because clearly in black and white for anyone to read ENTIRE not excluding filter, would lead you to believe it is covered, especially when the system is under high pressure and you have to prime the system so its really not a DIY for most consumers buying these vehicles. I didnt write the warranty and it should be honored. Not only that, my warranty also states conflicts concerning the warranty, are to be resolved in favor of the consumer. Volkswagen follow the law and honor your warranty and not play word games with the people you are trying to earn the trust back from. Im going to the top with my issue and litigation for selling me a vehicle under false advertising. Not only that, but I also have a warranty under the HPFP recall warranting me anything that touches gas. If I have to fight for my $143 back and my warranty honored, Im going to make sure the courts give their vehicle back to them.

I would rate my experience minus stars if you had such a thing. From the day I bought the car I was no longer important to the Tracy Volkswagen Dealership. They didnt have enough time to go over all the details of this new car and said we could have more time on the coming Sat. They never called. When I called them with problems of charging it, they told me they were on vacation, but if you come in I can give you a little time. When I asked about problems with Barnstable free chargers around Hyannis they didnt know why I couldnt charge on them. Said they would check it out. They never did.After a month of trying to figure it out myself I gave up and took it back. They wanted me to go the lemon law route. I told them I thought it was damaged and that they knew about it. That would be fraud to do the lemon law. I ended up paying them a total of over $5,000.00 to get out of the lease. The Corporate VW was no better. They had nothing to say to me, even though they had me fill out a survey for their company. I sent them letters, all the information and copies of everything and nothing. Im warning you, do not buy from Tracy Volkswagen in Hyannis Ma.

VW CC owner - VW customer care is by far the worst customer service I have ever received. I have 3 recalls on my car. The horn and steering controls don’t work because of the clock spring recall. The dealer only fixes the air bar but not the rest. So after the “work” was done my horn still doesn’t work and VW somehow doesn’t see how not being able to honk a horn in traffic is a safety issue especially if someone is about to hit me. I was also told that I would get a refund for a tow I had due to the fuel pump module recall. VW doesn’t offer refunds on that unless my mileage qualifies me. So 100$ gone due to their ** ups. I am selling the car after driving it for just one week after I bought it, or course I have to fix the transmission first. I will never buy a VW again.

2012 Volkswagen EOS - I purchased this car used in Daytona Beach near the end of April 2017. Around September 9, the automatic transmission started slipping and clunking into gear. I brought it into the Volkswagen dealership. They looked at the transmission and told me that the transmission fluid had metal shavings. Of course they didnt know why. And because it has 64,000 miles (warranty is 60,000) I would have to pay for a new transmission. For parts and labor, $7,100! I bought it for $12,000 and it only books for $11,000. I called Volkswagen headquarters and one question they asked was, “Is this your first Volkswagen?” Anyway they got back to me and said nothing we can do for you. Only 4,000 over warranty and nothing they can do? Im still fighting with them. This was my first and LAST Volkswagen.

Receiving my final invoice from VW credit for 4,888. This was a lease return that I thought was factored into the deal. Guess what, it was not. I am writing this as I just received my final invoice coming off a lease. Well guess what, I owe 4,888 dollars. This was back from May of 2018. At the time I gave Lakeland VW 5 stars. Matter of fact went and purchased 2 more VW as I was so happy. Well stupid me I should have asked more questions before signing any paperwork. Of course they took my trade/lease and gave me 1,000 dollars to make up for the remaining 6 lease payments. At the time this seemed weird but they told me not to worry about it, You will get your final invoice showing the remaining lease payments, take the money we send you and pay your final invoice from VW credit. What they didnt tell me is that you will also have to pay for high mileage, dents, dings and any excessive wear and tear. Well this just cost me an additional 3,888 dollars. Stupid me (because I have never leased). All they did was take and send it back to VW credit. I thought this was being treated as a normal trade in and any excessive wear and tear was factored into the deal. NOPE just the opposite. One would think they would have fully disclosed this prior to me signing the deal. Had I would have known I would have just kept the car until the lease ran out and just purchased it out right, which I had planned to do anyways. I have spoke to VW Corp and VW credit and of course there is nothing that can do, this lies with the dealership. I am warning you, if your coming off a lease be very careful and ask 1,000 of questions before signing your name. 7 months later you will get the same invoice as I did. Cost me an additional 3,888 bucks. Stupid me, go somewhere else that will have full disclosure since this is not your day job and youre trusting others with your money or at least trusting others to fully disclose your huge purchase. I would like the dealership to honor paying the additional 3,600 dollars that should have been factored into the deal.

At 62k miles, my VWs coil pack ignition just failed, which is costing me about over $600. I cant believe my VW make and model wasnt part of the recall. I would appreciate VW of America to reimburse me for my disbursement because this is not fair and no other makers of cars run through such headache of mechanical failures. My car stopped in the middle of the roads and would not budged, where I could easily get killed. I also maintained all the regular maintenance required by VW. Now I have to lose a day of paid work and over $600 in repairs due to VW faulty parts.

As we were traveling down the road one day, our Volkswagen TDI started to make this awful noise and started to sound like it was going to cut out on us. We were about 16 miles out of town and turned back and went home. We had to drive slow, as the car kept making this awful sound and acted like it was going to quit running.When we got home, my husband pulled it into the garage and started to look things over. He took the panel that was on the underside of the car off and found all kinds of metal shavings and oil. It looked horrible.We called Broadway and explained what happened and then had the car towed to their garage (35 miles one way). After they looked at it, it was discovered that there was a 2-piece flywheel that flew apart. What is a 2-piece flywheel doing in a diesel car? It is my understanding that because of the torque that is produced by a diesel engine, it should have been a 1-piece flywheel.As the result of the flywheel coming apart, the pieces of metal shot through and into the transmission wall and wrecked the transmission. Broadway contacted Volkswagen and explained what happened. They agreed to replace the flywheel, but would not cover any of the transmission because the car was out of warranty.We had 85,000 miles on the car and warranty was up at 60,000 miles. There were 2 other cars that were brought into this dealer for the same issue and Volkswagen wouldnt touch one of them because that car had 112,000 miles on it. The other vehicle had the extended warranty so therefore that car was fixed.This was a problem in another country (I cant remember which one it was) and Volkswagen recalled these cars.The car did get fixed with a 1-piece flywheel and $5,400. This cost did not include the cost of the flywheel, which would have been an additional $750 had Volkswagen not covered that cost.I will not own another Volkswagen vehicle (this vehicle was our second TDI). Had Volkswagen paid for at least, if not all, of the cost of the transmission replacement, it would have made them a better looking company. What they did was wrong and the consumer paid for it.

My VW Tiguan has been having some issues related to carbon build up, all cylinders misfired when cold and rough idle. Talking to one of the reps, told me that this issue was covered under my warranty and was a lie. Took the car this morning and now they want to charge me $900+ for an issue many people have complained about and no recalls have been made yet. I have found VW reputation to be a total **, don’t care about their customer at all, but money is all they want. I want to thank VW to open my eyes and look elsewhere and spend my money on products that back up their customers.

I have had nothing but poor customer service experience with VW USA Customer Care. When I called the dealership where I purchased the car in panic after my car brakes failed on the freeway - the salesman did not invite me - ever - to check my car, which is an accident waiting to happened. It is nothing short of a miracle my kids are still alive due to my car stalling at a major and busy street in Los Angeles at least on two different occasions.I have contacted VW Customer Care before the car was stalling - when the driver door was about to fall off - mind you I am 411 tall and weigh 100 lbs. I later contacted VW USA Customer Care again when I started having brake failures and they did nothing whatsoever except waiting for them to get back to me (in a week or so) and then saying that they cant do anything. So when my car started having stalling episodes (2 of them on major streets in Los Angeles), I did not bother contacting VW USA Customer Care but went to the dealership that said they do not see a problem and that they run the car computer system something of that sort and everything looks good.I also like to say that every time I went to the dealership, I had to make sure the right description of what has happened is put down on the work order and not what might look better on paper. Not having a loaner car when I pay almost $400 a month for my car that keeps breaking down is a terrible business practice. The Sun Visor hitting my eye could put me out of work. Fire coming out of the charger while I was driving traumatize both - my very young children and I - Please note that since then, none of the car chargers has been working so I have to rely on a portable charger I have purchased. I truly appreciate your willingness to help but I have lost faith that anything will be resolved because if VW Customer Care did not care that my childrens life and my life are in danger driving a Volkswagen, then why would they care now that my lease is almost ending? True. VW still does not care.

My daughters 1999 VW Beetle was parked in her college dorm parking lot (outside, thank goodness) when a friend walked by and noticed flames shooting out of it. Car is totaled. Not covered by insurance or VW who does not care nor do they assume any responsibility for it.

This process took way too long to solve. I had divorced and changed my name before the recall started. In filling out the many pages required by VW, a question was have you had a name change. Oh! I wish I hadnt said yes. I sent proof of name change with an ID. My drivers license. This set me back a month or more with getting my paperwork done. No one had enough common sense to know how to handle a name change. One CS said I needed a proof of a marriage certificate. What??? Marriage certificate, I said, I was divorced. People, I was on the phone for 2 hours and 15 minutes wanting to know how to resolve how to show another way to prove my name change. I sent a copy of the page in my divorce papers that proved my name change. This was not enough. I had to send my whole divorce decree. In my opinion Thats not their business but I sent it anyway thinking I would finally get my appt for the buyback. Two weeks later I was finally approved and then was sent a calendar to make appt. The first available day was another month wait. Ridiculous! Then I found out that the buyback check will be five business days after the appt before depositing. So I asked if a car would be provided for me the five to seven days that I would be without transportation. No! Was the answer. Who does this? I dont have a second car. This whole thing has been very stressful. I will never buy a VW again. Good riddance.

I called VW Roadside Assistance to tow my car that had 4 slashed tires. They said they were almost to my place and after waiting an hour they said they were stuck in traffic. So they sent another one that would be here in a few minutes. After another hour and a half, they said they would send another one. This one came an hour later, but they sent the WRONG typed! I told them many times I needed a flatbed because I had 4 slashed tires!!! Dont ever use VW Roadside Assistance. They are doing false advertising when they sell cars and say you will get free convenient roadside assistance in their package. They finally sent another one out, and after waiting all day, they finally got my car to VW but after hours!!! They SUCK!!! Dont ever use Volkswagens Roadside Assistance!

A really good vehicle, just right for me. I especially like that maintenance is only once a year. One drawback is the limited cargo space. But it is easy to get in and out. I often transport elderly people to various activities. They often comment about this feature.

I have been trying to get the Jetta TDI car bought back since Nov 2016. All I get is excuses such as what a legal document is, and not complete even though I follow instructions, and finally in February it was marked completed. Now excuses are the system is down, cant find an opening to schedule me. Never another VW which is too bad because the diesel car is good.

Purchased a new 2007 VW Passat. After about a year noticed the dash and plastic were blistering and starting to peel and crack. Googled the problem - most buyers having the same problem. VW doing nothing - was going to buy a new VW Passat for my granddaughter - decided to buy another brand. Also headlights are terrible, can hardly see at night. Do not recommend buying a VW.

Dont ever buy or lease a vehicle from Lewisville VW. The only good thing about this dealership is the service department. I leased a VW beetle and loved the car itself but slick willie and the car dealership owner talked me into a bad deal. My husband was dying of cancer and I feel like I really wasnt thinking straight so I went back to the dealership and ended up with a 4 door Jetta SE. I felt like I was so taken advantage of, it was ridiculous. I will never ever buy another VW from this dealership again!!! Now, I have a car that costs too much money along with tons of medical bills and husband eventually passed away! So dissatisfied.

I took my VW Polo Vivo sedan 2016 model in for a 90000ks service the 1st week in July. I told the technician that there is a cluck cluck noise coming from the drivers side. Can he please check it. When I got the car back he said the battery needed to be replaced and but I could still drive the car. A week later the car wouldnt start, so took it back to the dealer that did the service and had them replace the battery. I still told him there is this cluck cluck noise. They replaced the battery and he said that he heard the noise but I can still drive the car. They picked up that an irregularity on an injector but I can still drive the car. Only when the EPC light comes on then I must bring the car in. The same day I replaced the battery while on my way home the car wouldnt go faster than 40ks and this cluck cluck noise got louder and louder, eventually the car wouldnt go anymore and I had to get towed home. The next day I called a VW near my house and they said that they cant help me. They fully booked. They can only help me the Friday the 12Th. So I had the car towed in, the security guard at the gate closed the gate in the tow truck and let us drive around aimlessly trying to find the service department. Booked my car in and they took me home. I called in at 3pm that day to ask if they had found something and the guy said to me there is a waiting period of 24 to 48 hours for the technician to look at my car. So I called on every time to this dealer to find out what was wrong with my car. By Tuesday the 16th they still didnt know what was wrong with my car. Wednesday the 17th they said to me the spark plug melted, they couldnt explain how that happened. So they needed me to pay a R6500 stripping fee so they could strip the engine. Thursday they came back and said that the gasket between cylinder 1 and 2 is burnt, they would get back to me with a quote. Thursday even they came back to me with a quote of R45000 that the engine needs to be overhauled. Im still asking how can a car go in for service and a week later the car isnt working and now the engine needs to be overhauled. I logged a complaint with VW SA and they also of no help. Both dealerships are not willing to help me. So now its almost 3 weeks and I dont have a car, and no one is willing to help me. This whole experience has left a sour taste in my mouth and I will never buy another VW in my life. I will also tell people not to buy VWs and what service they in for.

The car looks great on the outside, the inside as well. Very comfortable car and spacious. The drive is smooth and affordable in gas. Its not a big SUV and not too small. Enough room to fit 5 people and a large trunk. Very happy with the design of the vehicle. As for the engine, I did have a few issues. Instead of a timing belt its a chain which needs to be changed and very costly. The pieces are ok in price but had to add some extra money on top of my payments. That was the downfall of this purchase.

I am extremely disappointed in my recent experience with Volkswagon Roadside Assistance. On Friday, April 15, 2016 we accidentally put 1.5 gallons of gas in our nearly empty 2012 Jetta TDI. I called Roadside Assistance for support and they advised me to have the car delivered to the dealership. A master mechanic suggested that we could fill the tank the rest of the way with diesel and have no problem. Trying to make a decision, I asked the Roadside representative what they would do at the dealership. He explained that they would lift it up, drain the tank and flush out the fuel lines, and said that Roadside would pay for the service. I said Roadside will cover it? and he confirmed. Based on the fact that Roadside said they would cover the cost of the service, I chose to go ahead with the tow rather than dealing with the situation on my own.On Saturday, April 16 I called Harmony Motors, our local dealership in Asheville, NC to check the status of my car. I was directed to the voicemail of someone who would be out of town for a week. His message warned that no voicemails would be received until his return. I called Harmony Motors again on Monday, April 18. They were surprised to hear from me and said they had no record of my car being there and could not recall seeing it come in. The mechanic said he would search the lot and get back to me. After two hours of panicking that my car was stolen and several calls to the dealership, Roadside and tow service, I finally heard back that they had found my car. Roadside Assistance gave the dealership NO information about my vehicle. The tow service they hired left my keys in the car without notifying anyone in the service department. My car sat in the lot for three nights and two whole days before anyone knew it was there.Now its Tuesday, April 19. The mechanic finally called me back to tell me what service needs to be done, and that it will cost over $500. I told him Roadside said they would pay for it. He followed up with Roadside, then called me back to inform me that Roadside is not going to pay. So, obviously I followed up with Roadside. I explained the situation to the representative and she said the manager would listen to the recording of the call and get back to me. I was hopeful because the representative was very clear.The manager was Felicia ** from the St. Petersburg, FL office. She said she listened to the call and that Roadside Assistance does not cover repairs and that I misunderstood the representative. I urged her to have someone listen to the conversation for another opinion. I explained that I am confident it was not a misunderstanding, and that perhaps the representative was misinformed about the companys policy. Even so, they should adhere to any promises made by their company reps. She said that it states clearly in the manual that Roadside does not cover the cost of repairs and that this written policy overrides anything that is said in person. She would not let me speak to her supervisor and would not give me her full name (I retrieved that later from VW Customer Care). She was rude, impolite, insensitive, and crass.I then followed up with VW Customer Care. I waited on the line for 40 minutes before my call was answered. I filed a complaint about my experience and the representative I spoke with here was very nice and understanding. I received a follow-up phone call from the VW Roadside Customer Care manager who further confirmed that Roadside will not pay for the service even if the representative claimed that they would. The written policy overrides anything else. I explained that this is an unethical way to operate a business and its not how I operate my own. If a representative makes a claim to a customer, the company should honor that promise and then take it up with the representative.I have gone four days without my car, hours of stress and time away from work, and am now facing a $500 bill that I could have avoided if I had the correct information from VW. It is clear that this company is well rooted in dishonesty, misinformation, extremely poor customer relations and no understanding of ethics. I hope this story shares more on the truth of how VW operates and that their words cannot be trusted. So what have we learned from this? If you want an accurate representation of Volkswagens services, I guess you need to consult written documents. Unless you happen to be inquiring about clean diesel. Then, unfortunately, youre ** out of luck.

So Frustrated my car just got repaired last week and now I’m back with the light on again and they are charging me again for the Diagnosis when it should already be fixed and I shouldn’t be here again and nor should I be charged again when it should of been fixed right the 1st time I was here and were in a middle of a pandemic and you are charging again not right at all!!!!

I leased a 2012 CC for 3 years and now Im financing because Im tired of having a car payment. I have 51K miles on the car and got a 48K mile warranty with the new financing. I have got all the scheduled maintenance done at the dealership, Palisadas VW in NY, and have never been told about a carbon build up. So a month or 2 ago, when I started the car when the engine was cold, I was getting a putting like feel and sound coming from the exhaust. I felt nervous driving the car but once the car was warm and on the highway, everything was good. I took the car to the dealership. I have the top of the line warranty so why not, and the guy said since the Check Engine Light isnt on, the warranty wont cover it but once it does come on to bring it in and hell get it cleaned. So last week the light came on. I brought the car to the dealership right away. Well what do you know, the warranty doesnt cover it. And to top it all off, they want to charge me $1100. Im beyond pissed. I called VW Corporate and now Im in a fight with them. After seeing that other people have had the same problem, its like they put keep that out of the warranty so they can bang you over the head when you need it done. I tried to tell the woman from Corporate that they can easily call this little dealership and tell them what to do and they will listen quickly. Every dealership will do whatever to keep corporate from calling. I forgot to mention that this is my second car with VW. I Leased a Jetta for 3 years, and paid off the while lease within 6 months, and now leased my CC for 3 years, and financed for 5 years. Ive never had a late payment. Im your ideal customer. Im also a combat veteran. So corporate says they want to put a fuel injector cleaner type into the car and see if that works. They did that today and when I spoke to the service guy at VW we both agreed that it wasnt going to do anything. He asked if I could leave the car overnight so the tech can cold start it in the morning and they were authorized to do the procedure again. I said to do it, might as well since its free, and I have to the steps corporate spoke about. As I was writing this, corporate called. I told her I was doing research and seeing other people having the same problem and that I was so angry. Of course she said We dont want you to be angry, and I said we both know theres only one way Im not going to be angry and thats to just clean it properly. I told her I wouldnt have bought the car if I knew this would happen. I wouldve leased or financed something new or left VW all together. So we shall see tomorrow how this soap opera continues. I will fight this to the end and take it as high up the ladder as need be. I recommend that if other people are having the same problem to contact corporate and fight with me. Thanks for reading, God bless and Fight The Power.

First off I love my Jetta. I have a 2014 VW Wolfsburg edition. 2 years ago my radio broke. They replaced it and now my radio totally went out on me. Called them and inspect My car and so forth. They told me they need to replaced it. Again it blown out apparently idk how in the hell in less than 2 years and expect me to pay over 1k to get it fix. As of today somehow in a miracle my radio turned on and I called them to ask for explanation and of course I never heard anything from them. Never again.

On November 18, 2018, I’ve purchased a new 2018 VW Golf R. This car is equipped with an Electronic Parking Brake System (EPB) and an Auto Hold system which self engages the EPB when you torn off the engine. On January 23, 2019, I’ve parked the car on the driveway in front of my house. The EPB has self engaged as usual. The yellow indicator light on the EPB lever went on, as well as the red PARK indicator on the instrument cluster display. I’ve got out of the car but didn’t lock it since I was planning to return in two minutes. While I was walking up the stairs towards my house, my wife just left the house and was walking towards me. Suddenly she yelled: the car! I turned around and saw my brand-new VW moving forward, and crashing into the fence.As a loyal customer of VW (this is my third one!) I thought that they will take responsibility and cover the cost of the repair which is almost $1,000, but apparently, VW doesn’t care about their customers at all. After many phone calls and email correspondence with the dealership and VW of America, I was told that since they couldn’t find any evidence for a manufacture shortcoming then this is on me. I don’t know what kind of evidence exactly they were looking for, I just know for a fact that the car was on Park and then it rolled over and crashed into the fence. So now I’m stuck with a slightly damaged car which has a serious safety issue, and VW isn’t willing to take responsibility. Needless to say that this is the last time I buy this brand. For shame VW, for shame. A quick google search brought up that this isn’t the first time that VW vehicles have such a problem with the EPB. Please take a look at the following links: **. One guy even broke his ribs because of an EPB failure. Does a terrible accident with casualties must occur for VW to take responsibility and do something about this?

I have a 2007 VW Jetta with 200,000 km. It has corrosion, to the point of holes in the metal, on all 4 wheel fenders, the rocker panel, and on the bottom of the drivers side door. When shopping for a vehicle I bought this car new and choose it over the Honda Civic. My fiances cousin currently has a 2004 Honda Civic with 300,000 km and absolutely no corrosion.VW Canada is not honoring the Corrosion Warranty because I cannot prove the corrosion was caused internally. They are claiming it is due to external factors, which is impossible to prove considering the location of the corrosion. When I called to request the claim be reassessed they refused to do so and VW Customer Care refused to let me speak with anyone that had the power to make the decision to have the corrosion claim reassessed.I definitely will not purchase another VW based on this experience and I would recommend to everyone I know as well that they consider other brands instead. Had VW honored the warranty I would feel differently, but they used an excuse to not honor it and apparently there is no way for me to speak to anyone involved in the decision. The VW Customer Care department is the only group you can speak to and they claim they have no power with these decisions and they are all final. Please note as well that this vehicle was bought and used in Alberta which is a very dry province where vehicle dont normally rust let alone corrode.

Expensive repairs after 60,000 miles. Most of the VW 2.0 liter TBI engines are known for water pump failures. IN December 2019, VW added an extended warranty to your car you probably do not know about. If you take your car to the dealer for the warranty extension repair, they will probably tell that oil leaks, another VW problem, caused the pump to fail, and they wont honor the warranty. Now if you already paid to have your water pump replaced, you need to join the class-action lawsuit for compensation. It is ridiculous that a vehicle with 68,000 should need $4,000 worth of oil leaks and water pump repairs. This is another known problem that VW does not want to address so I would recommend selling that vehicle before the warranty expires.

VW CC was purchased three years ago as a Dealer Certified car with 42,000 miles. Performed the 45,000 mile and 60,000 mile major services at the dealer costing over $3,500 for regular maintenance. One day after performing the 70,000 mile service with the dealer the check engine light comes on and the engine starts running roughly and stalling. VW Dealer tells me the intake manifold is a free warranty repair but demands payment of $400 to clean carbon build-up in the pistons/injectors. DO NOT BUY VW. YOU WILL REGRET THE EXPERIENCE OF OWNING IT.

I bought a VW Tiguan in Dec. 2019, top of the line with bells and whistles. About 14,000 Km after, when I took it for the 15k km service, I asked them to have a look at the brakes as theyve started to make some noise. They said the brakes overheat, the metal is blue (sign of overheating) and they theyll need to be replaced. $1,500 invoice. They said the warranty doesnt want to cover it as it is a consumable. I know that the warranty doesnt cover consumables (oil, filters, brake pads etc), but this is the first car I have to change the brakes under 60,000 - 80,000 Km. I love my cars and I look after them, but I see this as a factory defect, not a user error.I would like to clarify something: Ive owned and drove multiple cars along the years. Im a car guy, I love cars. I bought the Tiguan for my wife, but I drove it 90% of the time due to some circumstances. I had multiple German cars, Japanese and American cars over the years. Just so you know, Im not looking for any freebies, discounts or anything like that. Just want the manufacturer and representatives to stand behind their claims and contracts.The dealer cant change them on warranty, theyve submitted pictures and technical reports to VW Canada but theyve rejected any warranty claims. Ive called them directly to talk about the situation, theyve opened another case and VW Canada said theyll get back to me in 48 hours. Few days later I called them again as I didnt hear anything from them. They said another 48 hours...This becomes a joke, they throw the blame from one to the other and together to the put it in the owners lap to pay it. The warranty is a shame, they make the best to get out of replacing faulty parts or repair them stating its user fault. I start to have doubts about the parts reliability and warranty, at least not in North America. Unless you have a blown engine in less than 1,000 Km, they wont cover anything, and even then, they might say youve done something wrong to it or looked in the mirror the wrong way.

Last night, my husband and I went to Ford to trade in our leased VW CC for a new car. The lease was supposed to be up in May. I was quoted a payoff amount of $15,500 by VW. The deal with Ford was made late at night when VW Credit was already closed. Ford agreed to pay off the lease, and we made the deal with the new car. The purchase with Ford was very easy and smooth.Ford called VW this morning to confirm the payoff amount, and VW added an additional $2000! Apparently, the 6 payments that were supposed to be due until the end of the lease, which was supposed to be in May, were not included in the payoff amount. How can that make sense? Payoff means final amount to completely pay off a car. So we had to pay an additional $2000 because VW Credit gave us the wrong payoff amount. Then they changed their story and said its a termination fee. $2000 termination fee? Are they serious? Never again will we ever return to VW for any future cars. They just lost 2 loyal clients due to their cheapness and carelessness!

One year ago I decided to buy a used VW. People often said, Very expensive to repair, but I heard they drive well, so took a shot. Not only are they expensive to repair but when dealing with VW customer service over what should have been a simple warranty issue, I can wholeheartedly say that I would NEVER in my right mind recommend this car manufacturer to any of my friends or family. It took VW nearly two months (and several callbacks) to come to the conclusion that they werent covering this issue, too. Ridiculous. Anyway, theres my public rant. Buy a used VW at your own risk and dont trust them to back their own warranties.

2010 Routan - Why do I have to replace brakes every 6 months a van with 50,000 miles. I have another with 127,000 miles and replaced the brakes twice. How come no one in VW tell me why.

Bought my VW CC in 2011. Everything was fine up until 2016. Started having issues with it. Just got it back 3 weeks ago. Had to have the timing chain fixed. That bill was $3200. Had to take it back 2xs after that to have the intake runner fixed along with the rear main seal because of oil leaking. Those two jobs cost me an additional $1000. Fast forward to today. Started having issues with the car not going into gear. Went back to the shop. Theres a problem with the driveshaft. Cost to fix... $3200-$5000. This is so unfair. Now I am either forced to fix it or purchase another car. Either way Im spending more money I truly dont have.

They lied to me about putting my extra money that I sent in to go to the principal. I had to call them several times and was told every month I pay I have to call them and tell them to put the overpayment to the principal. I have never been late on my payment and I feel like they are charging me more than what Im to repay. I hope and pray that the company has hardships because Im sure Im not the only person they are doing this to.

I have a 2018 Tiguan which the gas odometer keeps going haywire and when this happens the radio system will not turn on. I have taken to the dealer twice and they have reset it and now they tell me this is just something I have to live with and it is not unusual. Why even have the feature if it does not work accurately. The more I drive the higher the number of miles it says I have in the tank and is now at 4082 miles.

I purchased a VW Jetta TDI in early 2010. By mid-2011, the Air Conditioner was not working properly and I needed a new Compressor that cost me $1200. Approximately 3 years later, I am told that I need another compressor because the A/C is not working. I have had this vehicle for approximately 4 years and literally it has had 3 compressors. I am about to spend $1400 on this 3rd compressor and Volkswagen Customer Care Unit people state that there is no assistance they can provide. The car has too many years on it (a total of four) and I will have to pay for the 3rd compressor (I paid for the second one too). The only comment I have is that I WILL NEVER PURCHASE ANOTHER VW VEHICLE; IT IS CRIMINAL AND PATHETIC THAT A COMPANY STATES 3 COMPRESSORS IN 4 YEARS IS NORMAL WEAR AND TEAR. What a hypocritical Care Unit. I have received no satisfaction and I would never recommend purchasing a Volkswagen vehicle.

A VW shop has had my car for over two weeks and come to find out the timing chain tensioner malfunctioned and broke the chain and the cam. I reached out to VW for help to pay the repair cost on a car that only has 56,000 miles and shouldnt be having engine trouble such as this. Well the response from VW was that they would not help. Then I find out there is a lawsuit against VW for this very issue. I reached back out to VW and they still said no due to my VIN number did not match the cars with this issue. Funny how my car was a year newer model but still had the same issue. I will never again recommend that anyone buy a VW for they dont stand behind their product.

On July 16th, 2015 I purchased a motor vehicle from David Maus VW South in Orlando, a Volkswagen Tiguan 2015 and unfortunately, the vehicle has been unsatisfactory, due to the fact it was supposed to be new and without problems. I have had several problems with the vehicle, as well as finding out that the vehicle purchased was not new. The vehicle has had damage and has been repaired. The Driver front door was painted and I was uninformed of this. A new vehicle should not have any prior repairs. I already spoke with the dealership and VW itself and they said the paint is not enough reason to the change the car for a new one.When purchased, the vehicles came with a problem, but with this Tiguan I have several problems. The fuel gauge displayed when I purchase the car was broke (when the tank was full that it was full). I went twice (September 15 and September 22) and I lost both days in your dealership. Two weeks ago I left the car lights on for a few hours; upon attempting to start the vehicle the battery was dead. I cannot believe that a new battery of a new car would die after being left on for such a short amount of time and that there is no automatic system that turns off the lights after several hours.I purchased a new vehicle, and I expected to not have car problems for several years. However this car has been the worst car I have ever had as if I had purchased a used car with several issues. In addition this car has minimum space in back seat and for cargo. I am really unhappy with the car especially because I feel the car was repair previous my ownership. I price for this car was really high I did not receive a product according with price.

Created a claim for buyback a year ago, after submitting all paperworks claim was denied. Denied because the car was bought from junk yard. Car was registered and legal on streets of California, other salvaged cars got buy back but not ours... I submitted an appeal and... nothing, since March I have not heard anything. Claims processing cant tell me anything, appeal department doesnt answer. It looks like they are just dragging time so they dont have to pay.

I was leaving to work today, 24 August 2019. To my surprise when I am going to rip off my car completely off. I will not start. I call immediately asking for help to road assistance from VW se. I was told that by text I would be informed at what time I would be in service. Ive never arrived, never arrived, solved by a neighbour. A car thats only 1 year old with 9800 miles.

On September 16; 2017; I purchased a Golf GTI from Jim Wynn Volkswagen. The car was only 17 miles when I drove out of the dealership. I have a work vehicle that I use on a daily basis so this car is for my personal use. On February 17, 2018, I was at a red light on Philadelphia US 1 with clutch in and in first gear, I tried to move when the light turned green but the car wont drive. The clutch was depressed. I turned the ignition off, put the gear in neutral, the hand brake up, and put on my four-way pointer. I was able to pull up the clutch with my feet. With the clutch in, I started the car and tried to shift to first gear but couldnt shift gear. I had the car towed initially to my parents house and on February 19, I eventually towed to Jim Wynn dealership.At this point, my car only has 318 Miles on it. It is practically a new vehicle and my expectation is that my warranty will cover any related issues. On 2/20/18, I was informed by the Jim Wynn dealership that they need my authorization before they can look at the car and I will be responsible for $2,600. I was in shocked because this is obviously a manufacturable defect. The service manager, Michael ** said to take it up with Volkswagen Customer Care. I called Volkswagen Customer Care to report the issue and I was told that an agent will contact me. On 02/21/2018 @ 1301, I received a call from Volkswagen Customer Care. I stated my position on the issue. I told them I shouldnt have to pay for a warranty issue on a new car with only about 300 miles on it. The agent was very disrespectful and he told me that Im welcome to take my car somewhere else if I dont like Volkswagen position on my warranty issue. I asked for another agent perhaps his supervisor and have stated that he is the only one that would be able to help me. I asked that he send me an email regarding Volkswagen position on my warranty issue, he stated that hell get to it whenever he can. As a customer, I am frustrated, speechless, and appalled by the customer service I received from both Jim Wynn Volkswagen and Volkswagen Customer Service.