What car only lasts 87k miles that was built in 2015? This VW Golf, and it has also had multiple issues where it leaked coolant and had to be repaired twice outside of warranty. Now the engine has failed and VWOA has left me high and dry. I will not be purchasing another VW, they have lost me as a customer. I drive 30k miles a year and purchase cars often. This is unacceptable, once I fork out more money to VW for this last repair I will be trading it in never to return.

My 2014 suv cost me $7,251.00 during the warranty period. My 2014 VW Tiguan will be 5 yrs old on 6/22/19 w/ 74,000 miles. The engines in this suv is not reliable & the rear panels are plastic. The suv is made in Mexico. No new vehicle should cost more than its blue book value of $12,000.00 w/n a 4 yr period. The Napleton Orlando location wants me to spend another $3K to fix their mistake. The dealerships in Orlando (4) rip off their customers using repair & maintenance bills.

Every time I call regarding my issue I get the runaround from a representative, obviously reading from a script. I called over 3 times in one day asking to speak to a manager, and the last time it was almost as if I was put on hold for her to go take a smoke break, and still have not been in contact with anyone other than a first level customer service rep who cant do anything to resolve my situation. Its obvious that Volkswagen Corporate has the power and I am just a little mouse. They feed the customer service reps the lines and even though they know very well that I am being wronged, I have no way of speaking to anyone who has the power to resolve the issue so I am completely powerless. Volkswagen corporation is evil and corrupt to the core. I will stop at nothing to prevent everyone I come across for the rest of my life to never buy a Volkswagen and to never let anyone they know to buy a Volkswagen.

Although the car is almost nine years old it runs like a gem and continues to handle well. The body has no rust and still shines well when cleaned.

2011 VW Golf TDI Engine Problems - So I purchased my Golf new in 2011. It has ran strong and I have had very few issues which were all very minor. After putting 70k miles on the car I had to replace something in the front end which cost around 1000 dollars. Now at 130k miles the check engine and glow plug light came on. The cars power reduced by 50%. A few miles down the road it completely shut down. Had VW conduct a diagnostics. They told me that my high pressure fuel pump HPFP had failed and contaminated my fuel system. Also the catalytic converter and particulate filter was shot. Oh yea and need to replace the water pump and fix the timing. So, the parts list was 2 pages long and the total including labor was over 8,000 dollars. Let me remind you that this car is a 2011 model, 95% highway miles and is in good condition. I have truly enjoyed driving this car and expected many more miles out of the TDI engine. I havent had the repair completed yet. It going to cost more than the damn car is worth. I have mixed emotions about owning another Volkswagen.

I purchased a 2014 VW Jetta last year from the dealer. My first time in for service was recently. I was not impressed. I had some minor complaints about parts not working up to standard. Without getting long winded, the gist of the story is, everything seemed to be an issue and not under warranty for whatever reason, blah blah blah. I had owned a Mazda for years prior, and never had ANY issues with warranty work being done. Even the smallest complaint and they fixed it right up, no questions asked. I dont care how good they think their vehicles are. This resistance at the service counter will not deter me from a future purchase of a Volkswagen product.

When I first bought my GTI in 2011. My clutch had issues from the beginning. 2 years later my moon-roof died. They wanted 1,000 to fix it. My driver side window wont roll up. I had to have my transmission rebuilt 3 months ago and then I had to replace my coils. My car has only 85,000 miles on it. Now Im replacing a tie rod and cannot find the inner tool anywhere. Im so over this car and so disappointed. My family told me to buy a Honda. I wish I wouldve listened. They all own Hondas. No maintenance cars. As soon as I can Im getting rid of it and VW for life. Ive read so many terrible reviews about VW products. Its terrible.

2008 VW Touareg V8 - This is my 6th VW. Ive always thought they were well built cars, and truthfully, I think this one is a well built car for the most part. About 4 months ago (at around 55,000 miles) the Touaregs oil warning light came on. We pulled the car over and had it towed to the local independent shop that normally takes care of our maintenance. The area dealership was purchased by Lithia several years ago and weve tried them a few times and every time its been a cluster ** of poor service. Our independent shop admittedly doesnt know that much about VWs but all weve needed them to do up until this point is oil changes. They called VW of A and were encouraged to change the sensor for the oil warning light because the pumps never fail. They changed the sensor ($600) and that did nothing. At this point they suggested we try the dealer as being someone that works on these all the time. Ive never trusted Lithia and hated to go there, but arranged to have my vehicle towed over to their service department. I called and told them it was coming and they took all the information (this was on a Tuesday) and said they were swamped but had me scheduled for service on Friday and said theyd call Friday evening. They didnt. I called Friday morning and the service adviser told me he had no record of ever receiving my car, but said theyd look around. A couple hours later they call and say its sitting in the lot and tried to somehow blame it on the tow company even though I had a signed receipt from the service manager for receiving the car. They apologized for his stupidity (the tow truck drivers) and said theyd bump me to the top of the list and could have me in by Friday. Remember, Id been scheduled for the previous Friday. I hate to piss off a guy working on my car in the same way I hate to piss off someone thats cooking my food, so basically I just reminded him that Id been scheduled for last week and asked him to do what he could to get the car in. I didnt hear back for two weeks and I had called and left several messages asking them to call. When they did call, the adviser is joking around about the stupidity of the tow company again and and how that guy had really screwed me and then slips in that I need a new oil pump and theyll have to pull the engine and its going to cost $4,200.00 They have to pull the engine to change the oil pump.My past experience with them being what it was, I told him to hold on and said I was going to call around for other options. The next nearest dealer is 2 1/2 hours away and no one else locally wanted to work on it. I called VW of A to ask if I could speak with some sort of tech adviser but was told they didnt have anything like that only a case manager for complaints. I did say that I would like to speak with the case manager and she promised to have someone call within 24 hours. I got a call three days later. I mentioned my previous experiences with this dealership and lack of confidence in their honesty firstly but also their competence and wanted it on record before anything started because I knew I didnt have any reasonable options. It was noted. I called Lithia and asked if there was any way of knowing if any damage had been done to the motor and was assured they would not proceed if that were the case and said there was practically no chance anything had happened to it anyway because of the robust construction of the engine and the car has safeguards to protect itself. I reluctantly gave them the okay to proceed. A month later they called and told me the car was done but that they wanted to have one of their techs drive it home (an hour away) to just make sure everything was okay. They must have driven it around the parking lot and determined they couldnt do that because they called back a half hour later and said the check engine light had come on and they wanted to look at the codes and would call me back. This was on a Friday and they called me Monday and said they were going to have to pull the engine again. This was my service adviser again and he promised me it wouldnt cost me a penny more, and they just wanted to check everything out. I contacted VW of A again and noted what was going on. They again promised me that my case manager would follow up within 24 hours. And again it was two or three days before she called. Theyre all trained to commiserate with you and tell you how bad they feel that this is happening and assure you that this is not typical for Volkswagen service and theyre doing everything they possibly can to help resolve this issue. Uh huh... Lithia had the car for another month claiming that a gasket or seal had failed and it wasnt their fault but that they needed to change the cam chains now and there werent any in the country but they were being air freighted from Germany and again assured me it wouldnt cost a penny more than the original quote of $4200 and the car would be perfect.Back together and another check engine light. The engine comes out again. Now it needs cam adjusters and there arent any in the country. After 3 months we got the car back. The bill was $4,900 but he finally relented and stood by his original guarantee of not being a penny more than the $4,200.00 He said it should have cost us $15,000.00. I called again to speak with my case manager and again was promised shed call me within 24 hours. Someone did call me within 24 hours this time but it wasnt her. They were calling me to tell me she was out of the office and would call me when she got back in. She did, two days later. I told her again about the 3 months, the multiple engine pullings, the lack of communication from the dealership, etc etc and said I wanted an official complaint about the service and wanted them to know I had zero confidence in my repair.We drove it for a week and the check engine light came on. We took it back in to have them check it out and were told two days later that multiple codes had gone off and they had an engineer coming in the next day to help them diagnose the problems. Now, (over a week later) someone Ive never spoken with before called and said the engineer still hadnt been in (not their fault) but they suspected I needed a new engine. That call was this morning. This is Lithia Volkswagen in Des Moines Iowa.I just got off the phone with VW of A and was again assured of how much they cared about my situation and reiterated that this is not how VW does business and that they were doing everything within their power to make sure this situation is being resolved and that that resolution will be my renewed confidence in VW, blah blah, blah... and my case manager will call me within 24 hours.Ive owned six and Ive talked others into buying them. People ask me maybe monthly how I like my Volkswagen. For the last couple of years Ive still encouraged the car while saying I hadnt had good experiences with the dealership. Ive always conceded though that those could have just been bad luck and they shouldnt go by my opinions but should check into them themselves. I wont say that anymore, not about Lithia, and not about Volkswagen.

Beware of leasing through VW Credit! I have leased for 20+ years and I have never gone through the issues Im going through with VW Credit after turning in my 2009 Jetta 3,000 miles under mileage! They will rake you for every little ding, scratch, burn, tires, normal wear and tear, anything they can get from you. I will never lease from them again! I am starting a website for other people Ive had contact with to share similar stories. So when the site is complete, I will make sure everyone knows how they do business.Ive never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they wont bother you! It’s normal wear and tear after 36 months. Ive only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

I bought a 2010 VW Jetta TDI Sportwagen because rumor has it that the VW diesel vehicles are solid cars that get good MPG. My car gets decent MPG but the inferior quality of the car more than cancels out any savings I may have had on fuel. Oct 2012 - The fuel pump imploded. $6,600 worth of damage. Aug 2013 - EGR valve = bad. Had to be replaced. $709.53 out of pocket. Sept 2013 - Diesel particulate filter = bad. Had to be replaced. EGR valve had to be replaced AGAIN. $1,714.80 out of pocket. Apr 2014 - Car in limp mode. Turbo = bad. $1,689.94 out of pocket. July 2014 - Diesel particulate filter bad AGAIN. EGR valve bad for a 3rd time in 12 months. Estimate $2,200 out of pocket. August 2014 - Air Condition stopped working. Estimate $1,700 out of pocket.

I like my diesel Volkswagen Jetta but the biggest problem I have with it is it shakes like crazy when stopping at lights or any other time I stop especially in the summer. Volkswagen has no answer for this and doesnt seem to care. Spent lots of money trying to fix something unfixable. Also radiator fluid sometimes leaks. No reason why. Volkswagen should have done a recall. It seems lots of people have the same problem with this car. I am not happy with the Volkswagen people. Very disappointed as German engineering is usually excellent.

On November 18, 2018, I’ve purchased a new 2018 VW Golf R. This car is equipped with an Electronic Parking Brake System (EPB) and an Auto Hold system which self engages the EPB when you torn off the engine. On January 23, 2019, I’ve parked the car on the driveway in front of my house. The EPB has self engaged as usual. The yellow indicator light on the EPB lever went on, as well as the red PARK indicator on the instrument cluster display. I’ve got out of the car but didn’t lock it since I was planning to return in two minutes. While I was walking up the stairs towards my house, my wife just left the house and was walking towards me. Suddenly she yelled: the car! I turned around and saw my brand-new VW moving forward, and crashing into the fence.As a loyal customer of VW (this is my third one!) I thought that they will take responsibility and cover the cost of the repair which is almost $1,000, but apparently, VW doesn’t care about their customers at all. After many phone calls and email correspondence with the dealership and VW of America, I was told that since they couldn’t find any evidence for a manufacture shortcoming then this is on me. I don’t know what kind of evidence exactly they were looking for, I just know for a fact that the car was on Park and then it rolled over and crashed into the fence. So now I’m stuck with a slightly damaged car which has a serious safety issue, and VW isn’t willing to take responsibility. Needless to say that this is the last time I buy this brand. For shame VW, for shame. A quick google search brought up that this isn’t the first time that VW vehicles have such a problem with the EPB. Please take a look at the following links: **. One guy even broke his ribs because of an EPB failure. Does a terrible accident with casualties must occur for VW to take responsibility and do something about this?

Fred Beans VW service-department of Devon PA - Dont trust the hype when VW advertise coupons or the Hundred plus checks they are suppose to perform while the car in service. It can work against your favor because they are looking for issues to charge you extra. In May 2013 I bought a SE-Passat V6 included with the price of the car a 54000/4yr service contract. The vehicle was purchase as an CPO, which means it had a few miles, I think roughly 5000. Being I am more prevalent to conventional, I am growing with synthetics. In saying I am use to changing oils every 3000 miles not 10,000. I am a meticulous car owner.This car in 5 yrs had roughly 33,500 miles in December 2017(with a VW OIL SPECIAL COUPON) which covered up to 5qts of oil, during a unconventional oil change prior to, I look under the hood and notice oil film on top of the engine. I address the issue and ask why this was not brought to my attention or address by the service department while the extended service warranty was in effect? To create oil film which was visible means it took time for the matter and the amount of times and in the increment the car has been in for service over a short period it should of been address while the car was under warranty. At that time they agreed to disagree and told me it doesnt mean its leaking oil. I took heed what was being said however they didnt understand or know in my youth I was a mechanic and built cars.My free oil change just cost me a deductible plus. After the oil change the car virtually was parked (except for a few runs to the market) until May 2018, State-inspection Time. When I purchase the car I immediately changed the tires and since 1979 I have bought mostly all and into agreement with NTB. They have a the best Alignment plan bar none to others retailers. I have owned many cars since my Military years. I was told the car pass inspection May 2018 although a few concerns should be address. One tires was showing signs of dry-rot (not an issue). I have coverage. And the serpentine belt (34,800) was showing signs of wear, my reaction was, Oh really. (Again I reintegrated it should of been replaced when the car was under warranty) The service rep claim it was not covered under the service contract I disputed his claim.Folks the Manufacture warranty is 3/36000. This is why I dont prefer buying vehicles with short warranties because the manufacture takes into account their product isnt reliable. And I cover extensively at the time of purchase what is and whats not covered and the plan I had covered everything except, Tires and brakes and I will admit I forgot the $50.00 deductible associated with a service plan. I recall asking Belts for ex: Timing belt and serpentine belt those items were included with the purchase in May, 2013 the car came with platinum plan.In conclusion, when a man is talking over my merchandise (car) I listen with both ears. After discussing my concerns with the rep he spoke with his Manager. As he walks down the corridor he tells me straight to my face I would pay the ($50.00) fifty dollar deductible. I replied, OK. In my mind I am counting the cost of the State-Inspection and the additional $50.00 deductible. The Bill presented was $289.00. I am about to blow a gasket and lose my religion. I ask for the manager (hes in a meeting) like I give a rats **. After 15 min he approaches with an caveat attitude,.. whats the problem. I was told I would be charged the deductible (in my mind Im saying wtf is this). The rep intervenes and says, I told you I would charge you less $50.00 of the actual cost. I replied, No you did not. Well folks I was caught in-between a web. I had a important meeting to attend and they had my car. I paid the bill,... and sold the car within two weeks. I will never purchase another VW. I forgot to mention I was (as the car was being service) negotiating on a 2018 Atlas I drive currently and own a Mazda 2018 CX9 Signature. I suggest use those smartphones during a conversation and record.

The battery died in my 2005 Toureg. I had the car towed on Thursday, Nov. 10th, to Southtown Volkswagen. I called to verify that the car was received and it was. I was also told that it would not be looked at until the following day. So on Friday, I called and they still hadnt looked at it. Then later in the afternoon, they determined that some compass something or other in the roof was staying on and draining the battery. I was told I would need to replace the battery at $350 plus $99 labor charge. I said okay. Then, they said they would check to see if the malfunction compass something or other was covered under my warranty. Of course, it wasnt. I was quoted around $500 for the repair on this. They claimed they ordered the part. However, today Nov 14, 2011, they still havent got the part. Now I am out probably close to $1200 (parts and labor and other ** I am certain they are trying to claim), not to mention the extra money I paid to purchase a warranty. What a waste of money that is. I like the car. It’s too bad the company cares so little for their customers. It’s a good way to go out of business I think.

UNFAIR! I was an outstanding VW client and yet, VW was UNFAIR and DISCRIMINATORY to me! I leased a VW Jetta three years ago. I made all of my payments and have paid my vehicle down to its residual. I called VW credit and got a payoff and the payoff is my residual plus a $350 purchase option charge as my contract states. Upon wanting to trade my car in the facility, I called VW to verify the written payoff amount and to my great surprise, the payoff was $1,300 higher, therefore, reducing MY trade-in value by $1,300! I contracted for 45,000 miles but drove the car only 28,000 miles. Reminder... I paid for those miles with a lower residual and higher payments! My daughter bought a similar Jetta about the same time and sold it to the same dealership I was attempting to. VW credit honored her written payoff that was her residual value plus remaining payments not yet due, less unearned finance charges plus purchase option. No GREEDY increase! I am only asking VW credit to allow me to trade my lease in for what I have paid it down to. I feel I earned at least that by being an outstanding customer and making every payment perfectly on time. But VW HAS DISCRIMINATED AGAINST ME and not treated me fair like they did in my daughters case. Did VW treat her fair because she is an attorney? I plan on never doing business with VW in the future! Plus, Im sure if theyre doing this to me, theyve done it to others. So I am seriously considering starting a class action suit!

2013 Volkswagen Passat TDI - Had this car for one and a half years. The check engine light recently popped up, and it hurts to say that I had to pay $1,300 to fix the issue that I had. It seems like a lot of people had the same problem, which is kind of BS for this to be happening so soon. I wish they would recall this AdBlue heater problem since VW has recalled about everything else!

I am extremely disappointed in my recent experience with Volkswagon Roadside Assistance. On Friday, April 15, 2016 we accidentally put 1.5 gallons of gas in our nearly empty 2012 Jetta TDI. I called Roadside Assistance for support and they advised me to have the car delivered to the dealership. A master mechanic suggested that we could fill the tank the rest of the way with diesel and have no problem. Trying to make a decision, I asked the Roadside representative what they would do at the dealership. He explained that they would lift it up, drain the tank and flush out the fuel lines, and said that Roadside would pay for the service. I said Roadside will cover it? and he confirmed. Based on the fact that Roadside said they would cover the cost of the service, I chose to go ahead with the tow rather than dealing with the situation on my own.On Saturday, April 16 I called Harmony Motors, our local dealership in Asheville, NC to check the status of my car. I was directed to the voicemail of someone who would be out of town for a week. His message warned that no voicemails would be received until his return. I called Harmony Motors again on Monday, April 18. They were surprised to hear from me and said they had no record of my car being there and could not recall seeing it come in. The mechanic said he would search the lot and get back to me. After two hours of panicking that my car was stolen and several calls to the dealership, Roadside and tow service, I finally heard back that they had found my car. Roadside Assistance gave the dealership NO information about my vehicle. The tow service they hired left my keys in the car without notifying anyone in the service department. My car sat in the lot for three nights and two whole days before anyone knew it was there.Now its Tuesday, April 19. The mechanic finally called me back to tell me what service needs to be done, and that it will cost over $500. I told him Roadside said they would pay for it. He followed up with Roadside, then called me back to inform me that Roadside is not going to pay. So, obviously I followed up with Roadside. I explained the situation to the representative and she said the manager would listen to the recording of the call and get back to me. I was hopeful because the representative was very clear.The manager was Felicia ** from the St. Petersburg, FL office. She said she listened to the call and that Roadside Assistance does not cover repairs and that I misunderstood the representative. I urged her to have someone listen to the conversation for another opinion. I explained that I am confident it was not a misunderstanding, and that perhaps the representative was misinformed about the companys policy. Even so, they should adhere to any promises made by their company reps. She said that it states clearly in the manual that Roadside does not cover the cost of repairs and that this written policy overrides anything that is said in person. She would not let me speak to her supervisor and would not give me her full name (I retrieved that later from VW Customer Care). She was rude, impolite, insensitive, and crass.I then followed up with VW Customer Care. I waited on the line for 40 minutes before my call was answered. I filed a complaint about my experience and the representative I spoke with here was very nice and understanding. I received a follow-up phone call from the VW Roadside Customer Care manager who further confirmed that Roadside will not pay for the service even if the representative claimed that they would. The written policy overrides anything else. I explained that this is an unethical way to operate a business and its not how I operate my own. If a representative makes a claim to a customer, the company should honor that promise and then take it up with the representative.I have gone four days without my car, hours of stress and time away from work, and am now facing a $500 bill that I could have avoided if I had the correct information from VW. It is clear that this company is well rooted in dishonesty, misinformation, extremely poor customer relations and no understanding of ethics. I hope this story shares more on the truth of how VW operates and that their words cannot be trusted. So what have we learned from this? If you want an accurate representation of Volkswagens services, I guess you need to consult written documents. Unless you happen to be inquiring about clean diesel. Then, unfortunately, youre ** out of luck.

We have been a customer for 20 years. We purchased a VW Jetta in 2015. We have not had too many issues with the car. However, when coming back from vacation with 2 children in the car and we had a blowout at 9 pm on 64 E in Virginia. I pulled over to the side of the road, I then removed everything from the trunk to get to the spare tire. After pulling out the jack, and tire out of the car, I noticed there is no lug wrench. We called VW roadside assistance which dispatched a tow truck that I arrived 45 minutes later. We had the vehicle towed to our home which cost me $211.00. I went to VW the next morning to explain what happened and their sales manager said: Well you bought the car 4 years ago. It not our problem.I called customer service to file a complaint and received a callback and stated they are not going to do anything because the car was four years old. The sales manager was uncaring and did not even seem to care. I asked to speak to the GM and he stated he wont be in for 30 - 60 minutes. I waited to speak to the GM but never got to speak with him but was told they were not going to assist us with the tow cost. They would of if I had towed the car to their dealership. I said I had 4 people in the car (2 children) as well as a lot of luggage. After 20 years of faithful service with the company they did not care about their customers, they are only out for the money. As of today, I will NEVER BUY A VW again or recommended the dealership/company again. So much for Southern Hospitality.

My engine died on my car with only 73000 miles on it. I was told the balance shaft seized up with no reason why while I was driving it. Luckily I was not in an accident as my car just died in the middle of the intersection. When I called the VW headquarters, they said since it was out of warranty they would not financially assist in any way, despite the low miles and regular maintenance. The 2009 VW Tiguan has multiple issues and would not encourage anyone to ever buy this car, and at this point I am not sure I will ever buy another VW ever. Its unfortunate that they dont stand by their known vehicles that have obvious issues.

We have owned a Volkswagen Beetle, a Jetta, and now a Tiguan… We love Volkswagen! We love the quality workmanship!! Well made and few repairs. Our Tiguan has over 150,000 miles on it and she’s still going strong with basic maintenance! Quality vehicles!!

The GTI is one of the best all around cars on the market today as far as overall versatility. It may not be the best in any singular category (performance, mpg, comfort, etc.), but it’s cumulatively better than 90-95% of the cars that it competes against. The GTI’s changes over the model years have been subtle with VW finely tuning & refining a proven & successful platform. I’ve owned cars that were more luxurious, had more performance, were much more aesthetically pleasing design-wise...yet, the 5 GTIs that I own/have owned, have never failed to provide me with an exhilarating drive.

Created a claim for buyback a year ago, after submitting all paperworks claim was denied. Denied because the car was bought from junk yard. Car was registered and legal on streets of California, other salvaged cars got buy back but not ours... I submitted an appeal and... nothing, since March I have not heard anything. Claims processing cant tell me anything, appeal department doesnt answer. It looks like they are just dragging time so they dont have to pay.

2018 Volkswagen Tiguan bad experience. The Volkswagen Tiguan is the worst experience in my life. Since I bought the car after 3 months nothing but problems. The dealership gave me the customer service for Volkswagen to complaint but they did not do anything about it. I am going to trade this car. Never in my life I would never purchase another Volkswagen. The worst experience. Stay away from Volkswagen.

I would have thought that Volkswagen would have learned from their mistakes and lies that caused them humiliation and tarnished their repute and customer loyalty. I thought VW is sincere to fix this emission issue and work with impacted consumers. I suffered twice by this VW fraud, first after knowing that I had been polluting the air and destroying our environment by driving my 2012 Passat TDI, and then not been able to use the car for months as it failed SMOG test. I was hoping to get rid of it after the court settlement, but I got into an accident and car got totaled. But unfortunately, due to the diesel emission fraud the car resale value went so low and I literally got 1/3 of the original price I paid, which was not enough to even buy a decent used car.I was hoping that upon VW fraud case settlement, I should be compensated for the balance, but after such a long wait, I found out that the registration for the fraud claim I did in October/November 2015 was not sufficient and I had to submit another claim for which the deadline was September 2016!!! When I didnt hear from VW on the claim and what are the next steps for me, I was told that I was supposed to sign a different claim (not the goodwill claim, that I signed up). As I had not submitted another claim, I am not eligible for the VW settlement Claim anymore!!! This is really sad and BAD customer service. I called their customer service team, who was not able to assist me with this and Im not going to get anything for this fraud that they committed. They asked me to call their legal team to address the issue. After leaving multiple messages, I received call from Casey **, who told me the same that I missed the deadline to apply to be eligible for claim and theres nothing that can be done now. Im very disappointed and disgusted by this whole ordeal by such a reputable organization (at one point), they lied, and screwed up big time, and now cutting corners to avoid paying consumers. In this entire ordeal, I learned my lesson and for sure will never buy another car from VW, Audi or whoever theyre affiliated with. Volkswagen still cheating with consumers on emission. VW management shame on you!!!

We purchased a new Volkswagen CC R-line in 2012. We followed the recommended service for it, which said 10,000 miles, or once a year. Each year they have rotated the tires and recommended alignment, at extra cost, which we did. Several weeks ago we took the car in for its third service with just over 30,000 miles, and they told us we needed new tires due to excessive cupping of the tires. We never expected to have to replace tires at 30,000 miles and asked the service manager, and technician why this occurred. They said it was obviously out of alignment and thats why it happened. Now, after reading numerous complaints about this issue online about this very same car and people being quoted as being told by some VW service people that the car actually needs alignment every 3,000 miles and more frequent tire rotation, maybe every 3,000 to 5,00 miles, we are wondering why VW is not getting this message out to consumers of this product. It could be a safety issue, when they are not telling us that the cupping occurs, and the tires are worn, especially as you are riding on a low profile tire to begin with. We replaced the tires with Continentals after they presented us with 3 tire options. They specifically told us All 3 choices are good tires. One week after the tire replacements, we were riding down a street near home and the tire light came on for the front passenger side tire, and the pressure began steadily going down. Luckily we were very close to home, and after pulling in the driveway, we could hear the air escaping the tire, flattening it completely within an hour. So we are calling VW tomorrow. No damage occurred to this tire, its brand new, and we wonder whats going on.It cost us over $1000 for these new tires. The car only had 30,000 miles on it!!! After looking at all the brand new tires, we are noticing they have all started turning a dark gray color in large areas of the rubber, in the week that we have had them. We plan on getting the car back to Volkswagen as soon as possible, but were unable to put the spare on, since apparently they forgot to replace the tools in our trunk which are necessary to change the tire to the spare, when they recently replaced the tires. We know no damage occurred to this car. Now we are reading about problems with Continental tires online as well. So why did they recommend the continental tires to us? So WV has not been forthcoming with info on this car to us or many other consumers, relating to cupped tire issues which may be avoided with a different maintenance protocol for the original tires (more frequent rotations, and alignment twice a year??) and then they recommend replacing them with perhaps a suspect tire? AND, after recommending replacing, they didnt tell us that the issue could have been avoided, because they want to stick to the illusion they have created to customers that these cars are good to go, once a year service, and you are done!! They totally acted like we were the only customer who had had this problem. Well, consumer sites on the internet tell the story, and its not a new one. VW needs to step up and start telling people the defect that exists with the RR C-line, and that it affects EVERYONE!

I have a 2014 VW Tiguan with a panoramic roof skylight, when there is a light rain the roof skylight drains work well, when it pour down rains it rains in the car. Dealer will not fix it, they say it is a faulty part and they do not cover it!! $2,700.00 WOW. Great German engineering if you like a expensive pool on wheels. I must be crazy as I own four VW vehicles. I will really need to reconsider another VW vehicle purchase.

They sold a faulty truck. Wow. Where do I begin? Ok let me start by saying my husband and I bought from a Volkswagen dealer because of the Volkswagen good representation of being honest and of quality. Well in our situation that wasnt the case. The dealer we bought from sold us a 25k used truck with a faulty engine. Unfortunately we bought from Texas so there is no lemon law. I will never deal or recommend Volkswagen ever again. It seems like they dont care about the products they sell just the money they make.

Leased a vw cc for 36 months. Great price, good car. Tried to return it, vw leasing contracted independent evaluator to inspect the car. Tried for 10 days to get them on phone. Tried to go on their website. Malfunctioning. Frustrated, called the dealer where I bought it, they said bring it to them. I was penalized 400.00 for not buying another vw, even though they raised the price 8k on the same car no improvements, ridiculous!!! Then assessed another 400 for excessive wear. I refused to pay vw credit. They threatened to turn me into a collection agency which would ruin my credit. Funny thing is I had a body shop touch up the entire car before returning, I inspected it. Had Michelins on it in good shape. Read their lease before you sign, I will never buy a VW again.

I bought a brand new 2019 Beetle and noticed it had a bunch of things wrong right off the bat. One of the speaker lights didnt work, the manual seat sinks after a few hours, and the A/C button doesnt work properly. I am 3.5 hours away from a Volkswagen dealership so it takes me 7 hours round trip to service it. I have to do 2 seven hour trips per service because they never fix it in one day. So far I have had to make that round trip 4 times and they still have not fixed the issues other than the speaker light. I dont have time or patience anymore to take many days off for nothing. The product is poorly put together and the service is HORRIBLE, at least at South Motors in Miami, FL.

I bought a 2008 Volkswagen GTI less than 30 days ago. I noticed on the 2nd day the A/C and the 3rd gear was grinding. I notified the dealership. They said to bring the car in. On the 11th day of owning the vehicle, the car broke down. I notified the dealership that the car was not able to move and that it will need to be towed. They told me they would not pay for the tow and that if it had anything to do for the clutch, they wouldnt pay for that also. So I called my Roadside Assistance and towed the car to the nearest repair shop. They said there that the problem is in the transmission. The dealership still refuses to pay for the tow to their shop. I was also told by the service clerk that she spoke to the owner and he said that they would tow if it had to do with transmission or engine. But they have not done so. I have called and talked to the bank, and they have contacted the dealer. But still, nothing has happened. I call everyday, trying to talk to the owner or manager. And no phone calls have been returned. Theyre not honoring the warranty.

I purchased a 2009 Volkswagen Tiguan from Power Jeep in Phoenix, AZ approximately 2011 with 30th miles. There has been a known issue and class action lawsuit pending since 2007 for my same issue. No prior issues with my car. Regular mainty. Less than 80k miles. Now I have a car not running. 6800 for repairs. And warranty is out. Volkswagen is not taking any responsibility.

I leased a 2009 Audi on 4/11/09. Now that the lease is up, I am looking at other cars. I called to get a pay-off, and was quoted the residual of $23,518.00. When the dealer called for the pay-off, they were told it was $33,043.00, and that was the fair market value. This is for a 2009 car with 58,000 miles on it, and the book value is $24,000.00.

I feel we were treated unfairly by the VW Claims process. Our dealer was Moffitt Volkswagen in Bossier City, Louisiana, they were super. I dont think the 72000 (we bought the owners car with around 5400 miles on it) on our 2014 Passat TDI vehicle was in excess, after all we purchased it to drive not sit in the driveway. The 66000 plus miles we put on should have been a testament to the reliability of the vehicle. Diesel engines are made to roll not sit. I think we should have been awarded the amount $1115.56 instead of $651.00. We will NEVER EVER purchase another Volkswagen because of the shoddy way we were treated. VW Claims Service should have contacted us when submitted our claim. Instead it stayed on someones desk collecting dust when a simple email would have taken care of the missing paperwork. The communications with the Claims Service is deplorable. Customer Services obviously does not exist in your company.

A VW shop has had my car for over two weeks and come to find out the timing chain tensioner malfunctioned and broke the chain and the cam. I reached out to VW for help to pay the repair cost on a car that only has 56,000 miles and shouldnt be having engine trouble such as this. Well the response from VW was that they would not help. Then I find out there is a lawsuit against VW for this very issue. I reached back out to VW and they still said no due to my VIN number did not match the cars with this issue. Funny how my car was a year newer model but still had the same issue. I will never again recommend that anyone buy a VW for they dont stand behind their product.

On September 16; 2017; I purchased a Golf GTI from Jim Wynn Volkswagen. The car was only 17 miles when I drove out of the dealership. I have a work vehicle that I use on a daily basis so this car is for my personal use. On February 17, 2018, I was at a red light on Philadelphia US 1 with clutch in and in first gear, I tried to move when the light turned green but the car wont drive. The clutch was depressed. I turned the ignition off, put the gear in neutral, the hand brake up, and put on my four-way pointer. I was able to pull up the clutch with my feet. With the clutch in, I started the car and tried to shift to first gear but couldnt shift gear. I had the car towed initially to my parents house and on February 19, I eventually towed to Jim Wynn dealership.At this point, my car only has 318 Miles on it. It is practically a new vehicle and my expectation is that my warranty will cover any related issues. On 2/20/18, I was informed by the Jim Wynn dealership that they need my authorization before they can look at the car and I will be responsible for $2,600. I was in shocked because this is obviously a manufacturable defect. The service manager, Michael ** said to take it up with Volkswagen Customer Care. I called Volkswagen Customer Care to report the issue and I was told that an agent will contact me. On 02/21/2018 @ 1301, I received a call from Volkswagen Customer Care. I stated my position on the issue. I told them I shouldnt have to pay for a warranty issue on a new car with only about 300 miles on it. The agent was very disrespectful and he told me that Im welcome to take my car somewhere else if I dont like Volkswagen position on my warranty issue. I asked for another agent perhaps his supervisor and have stated that he is the only one that would be able to help me. I asked that he send me an email regarding Volkswagen position on my warranty issue, he stated that hell get to it whenever he can. As a customer, I am frustrated, speechless, and appalled by the customer service I received from both Jim Wynn Volkswagen and Volkswagen Customer Service.

My Advice to all the folks who are even planning to buy a Volkswagen vehicle, Dont even think about it. Unless you have lots of money and use and throw car. Its a shame on you Volkswagen!! All the car manufacturers (Its shame for me to say your competitors) are building cars that last for 200K miles and your car is falling apart after 90K miles. I had this car which likes to go back to the workshop every 2 weeks once its marked 90K miles. Its shame on your assembly employees, quality control engineers. Are they sleeping? Or you are not paying them well? Please take all the money that you make from the repairs caused by these breaking parts and give them as bonus. Motivate them to at least build something so that at least you can call yourself as car company. I was always recommending friends about this company... Now I realized big mistake. Sorry VW. Not any more. I changed my advice. None of my friends/colleagues are no more going to buy VW if they get my feedback. To all the folks who are planning to buy - I would suggest instead of buying a vw, just drop $100 into the toilet daily and flush it. That will at least save time from going back and forth between the repairs.

I just received a huge turn-in bill from VW. This was the fourth (and last!) VW I have leased. I asked them to reverse the $350 return fee (pure robbery) and they would only reverse it if I leased a fifth one. The Tiguan was poorly made. The ceiling lining was slightly loose on one side because of a leaky sunroof. The dealer said to take a picture and fight the charge. I called VW Credit and the person refused to reverse the charge and said I should have taken it to the dealership. I was charged $258 for that. I told her that I had leased 4 Volkswagens and that didnt make one iota of difference to her. For what is a tiny degree of money to VW, they have lost a customer. All that piece of work had to say was Im sorry. Can we expect full payment at the end of the month?? I will NEVER get another VW. I just bought a Mazda SUV and am very happy.

I buy 2 vehicles from VW. A Jetta and Tiguan. Since we get them every year engine light on. Make us pay more and still pay monthly for them. So he takes us 3 years before we change it because of our credits. Now we free of them but to owners VW its really bad car!!!

There are many reviews about the 2008 Volkswagen Touareg smelling like gas due to a faulty part from their manufacturers. Volkswagen is aware of this fire hazard but refuse to repair if your vehicle does not fall into a certain VIN number category. Fire Hazard!

I buy a Volkswagen vanto car and Renault duster same time and in first 1000 km I got problem in vento car staring rack. After 27000 km the problem created in vanto clutch plate pressure plate. I ask them how this happen since I took same time duster also and vanto - the duster I drive 65000 km but no problem. And vento give me very bad experience - I ask them how is it possible they give me answer quality is not same. That means Volkswagen is cheating and Renault is giving best quality. Now they are not giving me warranty - first they told me 3 years warranty but now they created 50000 bill. Now you people tell me what to do. My car is in workshop. Only now I think I have to take help from court first.

I purchased the vehicle almost a year ago. After month with the car, I started to hear door noises on my car - squeaky and cracking sounds. I’ve been going to the dealership for about 10 times and they haven’t fixed the problem. Dealerships are not Helpful. I told him I didn’t, the car has a defect but they keep saying they can fix the problem. I’ve been having this problem for a year now. This is the last time I’m gonna be getting a Volkswagen Product. Not satisfied with his vehicle at all.

Purchased low mileage 2011 Volkswagen CC. (39,000) Engine kept stalling, driven 100 yards and dies, several times over. Finally died on highway completely, and with no power steering, I rolled out of the mountains of Colorado. Rolled into 1st exit. Fuel pump control was replaced. Ran fine but now red power steering light on dash and no power steering. Into the dealer! Was told computer needs TSB update. (Reprogram the computer) $429.00 and two days! Got it home, next morning same thing, no power steering and the red power steering warning light on. Which means no power steering! When you try to turn a VW with electromechanical steering there is no comparison to anything save for the fact that your heart is in your throat and it is frighteningly hard.Back to the Dealer. Was told needs a new battery. Got a call after the new battery and was told it also needs a new Rack and pinion assembly. Total this time? $2300.00! The dealer in this case (O’Meara) helped immensely by warranting the Rack. I investigated this problem on the internet of course only to find that quite a few VW C.C. owners went through the same thing! Went through VW and a district manager and was told OUT OF WARRANTY! Period! My wife and I truly regret buying a VW. Now we drive it and think what’s next!

Love my Tiguan but I urge you to purchase a warranty. I keep my car very well maintained but there have been some costly repairs. This car is an extremely safe car. I used to see the results of some horrible accidents when I worked at a VW body shop and every person walked away.

My car had so many electrical problems from the very 1st day I got it. The dealer refused to take it back unless I take a $15000 hit! After repair try #11 VW Care wouldnt return my calls. I had to actually contact the head office. After they had my car for 2 months (which in fact was repair attempt #12) they returned the car to me with the very same problems. I returned the car to the dealer and started a claim with the court system.

I bought my 2010 VW CC sport a few months ago. I was pretty happy with it at first. I rolled 60K and took it down to Hallmark (Henderson TN) dealership. I asked for the 60k service that my manual stated it needed which includes the following: oil change, spark plugs and coils change, tire rotation, brake inspection. I paid 300 for all this to be completed. After leaving the dealership my car starts misfiring after only 20 min. I drive it home and called the dealership only to be told CARBON build up in the motor needed to be cleaned. (There is no carbon build up.) I asked for more details and they hung up. So I decided to look into my car and see what they actually did. Lo and behold the spark plugs were still in the car from 2014. They charged me $90 for the tune up that they did not even do. I looked at the coils and it was the same thing. Except the coils were the original 2010 ones. Now my car wont even stay running because of something that they did during their SERVICE. They want to charge me another 1300 for them to re-diagnose the issue and clean the non existent carbon. (The carbon was previously cleaned before taking it to them.) MY advice, do the basic maintenance yourself and dont ever visit this dealership. If I could afford to swap this VW off it would be gone like yesterday.

2015 Golf TDI Wagon. So disappointed in this car. 1300 miles and six weeks old: The phone system does not sync with my i-phone. The gas gauge malfunctions. The upgraded Fender speakers are less good than my Tiguan speakers were. Cant hear the radio when the substandard AC is on. The radio goes in and out and takes about 3 minutes to even turn on. The sun shade is getting dirty when it retracts. How do I get rid of this car? It is costing too much and I do not like it. Gas mileage is less than expected.

I took my Passat to a VW Certified dealership and was never contacted with an estimate or completion date. It’s been there for over 6 months and I still don’t have my car. I have been in contact with customer care and they have been completely useless. It takes them at least a week to respond to their own email requests. I can not recommend any certified VW mechanic nor can I recommend VW as a company since their customer care is so abysmal.

Only had my car 4 months before the clutch stop functioning properly. I had my 2015 GTI flat bedded to VW of Palm Springs. Service had informed me by smelling the air that the clutch was burned?!? And why didnt get any warning on this car?? No warning lights came up that engine needs to be checked?!?

I returned my leased Volkswagen early to lease another Volkswagen. Old Lease: 36 months for 36,000 miles. At the time of return: 24 months - 34,000 miles - Payments were made for 36 months (fully paid off). 24 months by me and the 12 months by the dealer (technically me since I’m paying extra than I have to on the new lease). I am getting screwed by both the dealer and VW credit. VW credit is charging me for loss on sale - $1600. Selling and storage fees - $600.Ok, so I returned the car early - I get that. But all the payments were made. Car was under the allowed mileage. I leased ANOTHER VW from you. You want to charge me for storage fees? Fine. Fair enough since the car is returned early. But you are making me pay for the loss on sale as if this was a typical early termination??? I leased another VW that cost even more than the one I had!!!! I still have two VW Passats under lease. Love the cars. But will NEVER EVER buy one again. Never in my life. And its too bad because I’m 26 and I wouldve leased their cars for rest of my life.

My husband and I have had a 2015 Volkswagen Passat that we leased in Sept of 2015 from AutoFair Volkswagen of Nashua. When we did this we were not given a choice of color, make, model etc., nor did they work within our budget of what we could afford for a car payment. They told us not to worry about mileage as we are now over our mileage that we were allotted for the 4 year lease. We have tried several times to trade it in for something smaller and they won’t work with us, they have called us multiple times wanting to buy the car back and we go up there and they tell us there is nothing that they can do for us. I have made several attempts to reach out to the sales manager and she will not return my phone call. She finally returned my call to tell me she had no recollection of the CEO of Volkswagen calling and speaking with her that she had no notes, but yet he called me to tell me he spoke with her and she would be calling me to see what they could do to rectify the situation. I again have put in another call to the CEO awaiting his return phone call to discuss this matter. If this doesn’t get resolved I will have no choice but to hire an attorney and deal with this Legally as we are not happy with the car and it has some mechanical issues that need to be fixed.

Last night, my husband and I went to Ford to trade in our leased VW CC for a new car. The lease was supposed to be up in May. I was quoted a payoff amount of $15,500 by VW. The deal with Ford was made late at night when VW Credit was already closed. Ford agreed to pay off the lease, and we made the deal with the new car. The purchase with Ford was very easy and smooth.Ford called VW this morning to confirm the payoff amount, and VW added an additional $2000! Apparently, the 6 payments that were supposed to be due until the end of the lease, which was supposed to be in May, were not included in the payoff amount. How can that make sense? Payoff means final amount to completely pay off a car. So we had to pay an additional $2000 because VW Credit gave us the wrong payoff amount. Then they changed their story and said its a termination fee. $2000 termination fee? Are they serious? Never again will we ever return to VW for any future cars. They just lost 2 loyal clients due to their cheapness and carelessness!

2018 VW Tiguan SEL Premium. What’s not to love? Well if you have 2 days to listen I would tell you. Today the EPC warning light came on and what followed is too much to add here but many VW owners have the same problem. I guess here comes another recall. Never VW again!!!!

I am very disappointed with Volkswagen Of America. My CC has a recall on the fuel pump since last August. I don’t feel safe driving the car and with children. Volkswagen does not have the fix yet and they don’t know when they will have the part. They would NOT let me out of my lease. They said they could send me a check for two free months of payment. Which I turned around in less than a week to pay for a unexpected repair of the on the car. I left a message for the manager of Vyletel Volkswagen of Sterling Heights MI to see what other options I have. Of course I did not receive a callback. Volkswagen of America will not provide any other options except for me to pay off our lease. It’s very disappointing after we have been customers with Volkswagen since 2005 and we never had a issue with our prior cars. I have filed a complaint with Federal Safety. Next step to file with State Attorney General!

I contacted VW Roadside Service for assistance and spoke with a customer service representative (CSR) named Tammy. She was very abrupt and discourteous as I tried to communicate why I needed Roadside Service. My front left tire blew out. I contacted the VW Roadside Service. The CRS asked if I had vehicle warranty and after she checked she said I did not have the warranty. At that point she became nasty and abrupt in taking my vehicle information. She told me that Roadside Service did not change tires. She did not listened to the information that I gave her and she kept telling me this does not work speaking about my credit card when that was incorrect. There was nothing wrong with my credit card. If she had listened to me she would have gotten it right the first time.My husband and I have purchased several vehicles from VW over the years and I am very disappointed and angry at the treatment I received when I was in need of HELP. I did not think VW Roadside Service is only for consumers with warranties on their vehicle. I will not use or recommend this service to anyone else. There are other Roadside Services that are much nicer than this one!

The intake manifold has failed on my boyfriends 2010 CC sport. This part has an extended 10 year/120,000 mi warranty on it. His vehicle is just outside of that warranty in mileage (121,500) and they wont do anything to ease the cost of replacing part. The whole reason they extended the warranty was because they expected the part to fail within 10 years, and its definitely less than 10 years old. Because other car manufacturers would take this into consideration and do some type of prorate of split the difference in parts & labor or something of the like, we called and asked them to do this. And they just dont care. No reason to build brand loyalty, I guess. Every time weve had to deal with them, it has been a head ache - the Takata airbag recall for instance. My mom has a Honda. Honda gave her a rental until they could fix the problem because it is unsafe to drive at the risk of having a collision and being pumped full of shrapnel from your airbags. She got her car back, fixed, 2 weeks ago, though she was in a rental for about a month. When we called VW about it then best response that we could get was why its safe to continue driving it around. Or how the NHTSA doesnt find it unsafe. The funny thing is, I research EVERYTHING. And according to everything I found, the NHTSA is who demanded the recall. VW responded with a letter as to why they should be exempt from it. The recall was issued in 2014, and VW just started recalling in February 2016. Shame on this company for caring so little about its drivers & for being so reckless with consumers lives in general. VERY disappointing. If you want reliability, you may want to go with a less expensive vehicle as they seem to have a better attitude and overall view of customer service.

I have had by far the WORST experience with VW. I thought it was only the 1 dealership I went to but I have went to multiple and they are all the same. They will scam you out of every single penny you own. They have terrible customer service, you have to wait hours to get anything fixed. Don’t EVER lease a car with them or you will end up basically paying for the entire car and then having to give it back. They are a scam. They have recalls all the time. I will NEVER EVER EVER buy another VW again.

I have had 6 VWs since 1968, and they do not work well. Yes I am a chump. I get drawn in by VWs nice fit and handling. But, believe me they make a very unreliable car. But the worst part is the arrogance that imbues every VW. Of course the TDI cheating scandal just underscores decades of this arrogance. When the Passat I had got bad coils a few years back they would not admit it. They would only replace them one at time as they failed. When a brand new Jetta gas model had the oil seal break all over my garage after 4k miles it was just business as usual. I have had every sort of fan failure, electric issue under the sun. Both my Passat and daughters Jetta heater blowers sound like birds chirping when you take left turn. Bring it under warranty and VW says no problem found. How about blinker signals that do not work when it get below 25 degrees F? Friends, any car can have problems but with VW they just dont care and that attitude just cost them billions of dollars, so far, and millions of USA customers. The brand is permanently sullied. I bet they dont care since they can make up their lost sales in China, they think.

I am glad to be a proud owner of a brand new Golf recently. However my new car was recalled recently for an oil leak for camshaft oil seal. It took the agent 3 days to repair it and the service feedback was bad. I am greatly disappointed.

Owners of VW Tiguan are needed for an action Volkswagen Corporation US and Volkswagen Corporation Germany of Tiguan 2009 and other years for faulty roof drain hose. Faulty roof drain caused a flood in the vehicle floor that caused an engine failure, a failure of the computer system, and as a result a total loss of the car in my case.

We purchased a new VW Tiguan late last year from Flow VW. This has been a very disappointing experience. The car was delivered dirty and has had 2 recalls that took 6 months to fix. One was interior lights and the other was a washer fluid issue. Both are now fixed but while all of this is going on we find out at 19K miles we have to replace tires due to cupping. We only found this out after they rotated the tires. It was so bad that you could feel it in the brakes and it sounded like a wheel bearing was out. I was told by a manager to call VW as this was the only way to get attention to this problem. I was also told this was probably a issues from the factory. In my call to VW they stated that they don’t make the tires and therefore can’t warranty them. Pretty sad I was pretty sure the car has a VW emblem on it and not the tire brand. I’m a big Toyota / Lexus guy so this was a big risk I took buying a VW. If youre considering buying a VW do your homework in researching I sure wished I would have.

Recently, I bought a used 2008 VW Rabbit from a private party. 2013-14 was my first winter with the Rabbit. Until my ownership the Rabbit had been garage kept. Turns out there is a VW design flaw. VW acknowledges how to repair the issue, however does not acknowledge there is a problem. Therefore, offers no recourse to accommodate VW Rabbit owners. How is this possible? How is this denial helpful? Snow and ice build up in the door jambs, over long winter months. The simple action of opening a door is meet with resistance when snow and ice accumulate due to poor drainage. The lower front corners of the doors bend out. In addition, the paint cracks and peels. Thus, rendering a well maintained VW Rabbit blemished and susceptible to rust.As the dealership nearest to my home, I had every intention of having the vehicle serviced at New Motors Volkswagen. So, I brought The VW Rabbit in for advice. I found them all too willing to shrug off the issues I am having by averting the lack of accountability and blame off on corporate, with the customary response, This is out of our hands. Indeed, it is a corporate matter - all the same it is a product they sell, they service and subsequently endorse. It would have gone a long way with me and my overall perception of Volkswagen had they shown genuine concern and support. Local dealerships are the corporate cornerstone in each community. The lack of aid, comfort and cooperation exhibited by this Volkswagen dealership is indicative of the exact type of behavior we can expect from Volkswagen Corporate themselves. Ultimately, the dealership apple doesnt fall far from the corporate tree. Clearly, Volkswagen has no consideration for the consumers of their products - why wouldnt their dealerships embrace the same cold policies?Understanding I am not the original owner, understanding the so-called warranty has expired and understanding the vehicle has been introduced to weather conditions and storage conditions it has not faced in its previous years, should I, the consumer who entrusted my savings, my earnings and my faith in the Volkswagen product, be left out in the cold? It appears that is exactly what Volkswagen Corporate and its fledgling dealerships are doing. Taking advantage of hardworking people such as myself, who are too small to contest the mighty corporate injustices of Volkswagen. Volkswagen is treating myself and every one of its consumers as simple-minded prey by selling inferior products without certitude and without aegis. Volkswagen will NOT take responsibility or offer any assistance.Unlike Volkswagen, I can admit when I have made a mistake. By purchasing my 2008 Volkswagen Rabbit, I have certainly displayed an egregious lapse in judgement. Without a doubt, Volkswagen is not a company driven by consumer satisfaction, or superior products, but rather a company driven by bottom line profit margins. Thank you Volkswagen for correcting me.

I worked with Ryan ** online and through text to get a deal set up due to the distance to the dealership. I was very clear that I was looking for a clean vehicle, and explained in detail about experiences at other dealerships that I did not want to happen again. Although really wouldnt budge on their internet price, we came to an agreement. I stressed my requirements of the car being clean, paint being in top condition. I was very clear that needed to know about any and all flaws before I made the drive, because it is a long drive and I would have a baby with me, and hoped to have paperwork and everything prepared as much as possible before I arrived. I was assured it was flawless, that everything would be ready. Upon arrival, the vehicle was not up to the expectation set by my conversations with the salesman. The rear bumper was not attached properly, visibly loose and not aligned. The paint was swirled badly and had many scuffs and scratches, all of which could be easily repaired with a simple buff and polish. Two of the tires had moderate sidewall damage. The drivers door handle was missing a plastic cover; the metal lock cylinder was exposed. The interior was barely clean; the tan leather seats were mildly dirty and wiped in the main visible areas only, any deeper investigation revealed dirt and grime. The driver’s seat had a poorly done tear repair that did not match the color, looking like a light coffee stain in about a 6 square area. I requested that these things be taken care of before purchase. They were only willing to attach the bumper properly and order the cover for the door handle. Moe ** was the sales manager throughout the process. He was somewhat passive aggressive and combative, as well as slightly condescending. There was a distinct feeling that my requests were ridiculous and that I was just trying to drive the price down. I was told multiple times that they could not go any lower or spend any money fixing the vehicle, even though I never once requested a price adjustment, simply asked that the expectation set during my communications with the salesman be upheld. In the end I purchased the vehicle because I like it, not because it was a good deal; I will still have to invest to have the paint mechanically corrected, the leather seat repaired and interior cleaned, and purchase two tires. The process took 4 hours, plus 3 hours of drive time. The dealership is very nice, Coffee, water and bagels are available. The parking area was not large enough for the volume of customers there. I was given my choice of nice VW keychains upon completing the paperwork.

Unfortunately, in only about a month after a complete failure and replacement of the Turbocharger unit, an even more dramatic failure occurred. After an erratic idle, the vehicle EPC light came on, followed by a loud metallic noise coming from the engine. We immediately stopped the vehicle and arranged towing. According to the authorized Volkswagen service technician, the timing chain tensioner has completely failed and has caused a damage to the cylinder head. Total cost to replace cylinder head, timing chain, tensioner, parts, labor = more than $5,500.00.It is worth noting that we have been more than diligent in making sure that the vehicle has always been serviced according to the maintenance schedule. When we bought the vehicle new, we had purchased the extended 7-year premium warranty extension from Fidelity (which just expired earlier this year). After spending close to $2,000 out-of-pocket to repair the turbo unit, we are now faced with another $5,500+ bill. A quick search on the internet reveals that there are numerous early failures of the timing chain tensioner on the 2.0T engine, including lawsuits and a pending class-action investigation.It is almost not an overstatement to say that we have experienced nothing but grief with this vehicle. Everything from complete engine failure, turbocharger failure, all-wheel drive differential failure, fuel pump failure, air intake failure, throttle body failure, sunshade failure to a check engine light coming on every 6 months like clockwork, requiring random wild goose chase fixes such as clean up the air intake gum...VW has definitely a huge amount of responsibility here. It is obvious that all these failures are way above the average normal expectations that a car owner should have from a 2009 vehicle that has been serviced according to the schedule. Faulty parts, skipped due-diligence in design and test or whatever other reason, it is clear that VW has ONCE AGAIN proven to U.S. consumers that their products are of inferior quality and therefore their advertising is deceiving and misleading and their products overpriced. The case of the timing chain tensioner is a great example of how severe a failure can be. This goes beyond the scope of unnecessary burden or inconvenience. This a dangerous failure as when it happens it can result in complete immobilization of the vehicle causing a great threat to the safety of the driver, passengers and other vehicles on the road.

Dont ever buy or lease a vehicle from Lewisville VW. The only good thing about this dealership is the service department. I leased a VW beetle and loved the car itself but slick willie and the car dealership owner talked me into a bad deal. My husband was dying of cancer and I feel like I really wasnt thinking straight so I went back to the dealership and ended up with a 4 door Jetta SE. I felt like I was so taken advantage of, it was ridiculous. I will never ever buy another VW from this dealership again!!! Now, I have a car that costs too much money along with tons of medical bills and husband eventually passed away! So dissatisfied.

Volkswagen cc - I had started a 3 year lease in 2010. I did everything I was told to do and the car was serviced in a diligent and timely manner. Midway through the lease while driving with my 2 young kids the car stalled and would not restart. It was a horrible experience. The diagnosis was carbon emissions in the fuel exhaust mechanism or something like that. Ive since lost the records but Im sure VW has them as I submitted everything. They denied any responsibility and I incurred over 1200$ worth of damage and repairs. They stated that it was a part of normal service. This always smelled bad to me and I finally decided to throw my hat into the ring today only to find out that the cc is not covered. Needless to say Im very disappointed. This all still smells bad to me.

2015 VW Golf - After receiving the safely recall in the mail, I spoke (after many times trying) with service at the dealer I bought the car from. I have not even reached 10,000, my first oil change. They told me to wait until then, and I was fine. Two days ago, a light came on saying that my gas cap wasnt on.....okay. That message went off, but today my engine light is on. I bought this car in September of this year, brand new, and already this is happening. Things do happen, but when I called with the concern that I might die in a car fire (leak could cause this according to the recall) they couldnt get me in until next Monday. Annoyed, I called back and suggested I drop off my car and take a loaner. Nope.... Customer service is terrible so far, at least at my dealership. On top of this, a car wash knocked off the drivers side back of my side view mirror, and a plastic runner on the seat already broke off. Im completely disappointed, despite the quick handling and nice interior. I just needed to vent.

The engine in the 2013 VW GTI we leased burned up at 25,000 miles. Nine days before this happened, the dealership where we leased it from refused to honor the service agreement and misled us as to whether or not it was due for service. As a result at the BBB arbitration between us and the manufacturer, we were held responsible for 1/2 of the cost of replacing the engine on a 2013 vehicle with only 25,000 miles on it. We have had to sue the dealership for the balance we had to pay due to the breach of the service contract. As a result, we have been paying $260/mo five months, the court date is not for another 3 months and we STILL dont have the car back. VW sucks, the warranty sucks, and the service contract sucks. The Customer Care guy (Douglas **) was nice enough though -- Im sure hes just following orders -- not his fault VW corporation cheats its customers on the warranty and the service contract (while still taking our lease payments at $260/mo).

The fit and finish on my VW is on another level compared to domestics in the segment. The car has held up quite nicely. Service at the dealership is a bit pricey so Ive found a good independent mechanic. Overall my Eos delivers a great experience on summer days and feels comfortable enough for long haul road trips up and down the I-5.

Everyone’s opinion and experience with VW is absolutely true. AS I was shopping for a new car I did my research on all the cars I was interested in. I came across reviews for VW they were all negative. I took in reviews into consideration, however, I thought to myself that some people just like to complain. My bad y’all. I should have listened and ran the other way. This unethical company is the scums of scums. I bought a brand new 2018 GTI in July of this year. I was treated very very poorly at David Maus VW South. They even charged me for a $600 package that’s suppose to be free, all because the car was transferred from their sister lot David Maus on LEE Rd. A few days after having the car the visor underneath the sunroof retracts on its own. I constantly have to keep pulling it forward, warning light came on saying it cannot detect the key fob. Mind you the key fob is in the cup holder. As of 09/19/2018 the “one touch feature that opens the sunroof stop working. Now I have to open the sunroof manually. Ok y’all so how bout I’m driving on 2 separate occasions when I press the break the lights flicker and the car shuts off!! So in conclusion VW are unethical, criminals, and soon they will be labeled as MURDERS. How can I feel safe in my car when ** like this is happening. DO NOT BUY A VW. If you choose not to listen you might be righting a review like the rest of us.

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

I bought my 2008 Jetta in 2007. At first I was very pleased with the style and performance of my new car. Unfortunately, in 2013 my Jetta started falling apart from the inside out. I have had a car that fell apart from the inside out before - not even my used Ford Falcon. Inside material has pulled from every seam, which is now attached by thumb tacks. I have since found out that other Jetta owners have had this same problem. I have owned two Acura Integras for 10 years each and never had a speck of trouble with either one. What is up with the Jetta? I will never own another Volkswagen ever, ever, ever.

I drive a GTI and have had the intake manifold fail three times in a row. Despite servicing the car according to plan, using official Volkswagen parts and mechanics, the customer care refuses to assist with a part that is obviously flawed. I have had to replace this intake manifold, a part that costs more than $1000, repeatedly, and have had no solution offered, and no offer to repair that vehicle. This part has failed after 20,000 miles each time. Obviously an issue with the engine and substandard parts used, still no help from customer service. I will not buy Volkswagen again and certainly not recommend them to others.

My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying Im out of luck. Ive owned 2 Volkswagens and if they dont make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.

I purchased a VW Jetta TDI in early 2010. By mid-2011, the Air Conditioner was not working properly and I needed a new Compressor that cost me $1200. Approximately 3 years later, I am told that I need another compressor because the A/C is not working. I have had this vehicle for approximately 4 years and literally it has had 3 compressors. I am about to spend $1400 on this 3rd compressor and Volkswagen Customer Care Unit people state that there is no assistance they can provide. The car has too many years on it (a total of four) and I will have to pay for the 3rd compressor (I paid for the second one too). The only comment I have is that I WILL NEVER PURCHASE ANOTHER VW VEHICLE; IT IS CRIMINAL AND PATHETIC THAT A COMPANY STATES 3 COMPRESSORS IN 4 YEARS IS NORMAL WEAR AND TEAR. What a hypocritical Care Unit. I have received no satisfaction and I would never recommend purchasing a Volkswagen vehicle.

Let me start by saying that this is the second VW Ive own. I just found out that my car has been affected by the Takata airbag recall for over a year and I was not notified about the problem and has been driving an unsafe vehicle this whole time. There is obviously no fix for yet and who knows when/if they will ever repair the problem. Ive been trying to sell this vehicle as I purchased a new car a few months ago and as you can imagine no one will buy this VW because of the recall. As a single mother I simply cant afford making 2 car payments, insurances etc. so I requested that VW buys the car from me. To my surprise they said they couldnt help me!! So now Im stuck with a vehicle that I cant afford and no one will buy including VW!! Im truly disgusted by the whole experience and the company. This isnt my first VW but will sure be my last one.

VW has made serious roadblocks to processing my claim for the VW buyback. I started the process in October 2016 and have sent documents to them at least eleven times now and they are requesting again. I feel this is deliberate stalling on the part of VW to process my claim.

I purchased Polo Vivo 2015 brand new and it went in for repairs 5 times after the last time we rolled the vehicle that almost cost my families lifes. Volkswagen done a assessment on the vehicle and sent me a report. If you look at the report they contradict themselves with all the proof that I have all the repairs that was done. I need people to stand with me so that the story can come out to public.

One perk that sold me on my purchase of my Certified Volkswagen Tiguan was the car replacement or loaner auto promise (if car was disabled and had to be in the shop for over a day). However, I have had numerous occasions in which I had to leave my car at the VW service shop for repairs and was told there were no cars available or that there was nothing they could do. Either Volkswagen vehicles are spending more time in the shop than they are on the road or someone (i.e. Volkswagen) does not honor the promises made at the time of sale. Regardless of the answer, I would not recommend the purchase of a Volkswagen to anyone. This is my first and last Volkswagen vehicle purchase based on the poor service and misleading warranty information.

I recently experienced something with Volkswagen Corporate that I have never encountered with any other normal company. Because of Volkswagen, I am unable to buy my home. They preach about using their website to make payments or do all transactions online because its the quickest and easiest way, yet the online profile is the last source that gets updated by their internal department so that is the least reliable source. I always made my payments through their website, vwcredit.com. I always received confirmations from the website stating payment has been received. In April 2014, I decided to upgrade my car with Volkswagen so I leased a new Tiguan. In May, I signed on to my account and made a payment and received a confirmation. 10 days later, I received a statement from Volkswagen saying payment has been made, Thank You. Several days after that, Volkswagen started calling stating they have not received a payment. They tried calling twice. By the third phone call I received, they have already reported me to the credit bureau. 10 days before my house closing, my loan officer called and stated that because of Volkswagen, my credit score dropped 100 points! This made me ineligible to get approved for a house loan.Frustrated, as anyone would be, I called Volkswagen. Of course, they made this out to be my mistake. They are not responsible for the payment confirmations that are sent out and they have very strict rules about reporting to the credit companies. According to them, they were unable to reach my bank to receive a payment and even though I received a confirmation from them, its not a guaranteed payment. My payment, according to them, was 35 days late, even though they sent statements stating I have paid! They refused to call the credit bureau and explain the situation. I checked my account information online and there was nothing on there about late payments. They even posted the statement they mailed to my house saying May payments has been received. So because I relied on their online communication, I was burned by this company. Their communication is very unclear and frustrating as are their employees. I will never do business with this company again! The cars are great, but their internal way of running the business is very unorganized. This company cannot be trusted!

Really not happy! I have received a notification from the DMV that I will not be able to register my 2012 Golf unless I provide a certificate with proof of airbag correction. It states that I should contact my local dealer for a free repair and gives a phone number to call if problems occur 1-800-242-4450. Well the dealer acts as if its not their problem and the operator on the 1-800 help line says he has never heard of this!!! I was instructed to ask the DMV what I should do!!! Really!?! I paid $30,000 for a 2012 Diesel Golf that now has an airbag that can kill me and a total fraud in the emissions category!! I have no faith that VW will make good. So very disappointed. I will never buy a VW again.

I had a MAP sensor replaced after the engine light came on. It came back on again after a month. Today driving and less than a 1/2 mile from home a warning came on and read low oil pressure engine off, but it never did go off. I pulled up a few recalls Friday before I left work, one being the MAP sensor and creaking of the suspension (I heard it a few times but thought maybe it was just cold) and worn, cracked CV boots. I contacted the dealer and currently waiting for a appointment to address the recalls. You can find most recalls on the Chiltons Library.

The windshield on my Beetle with 4700 miles spontaneously cracked overnight, with no previous stone chips, car crashes or pothole collisions. The break is an obvious stress fracture, coming from the side of the glass and extending into the windshield. Customer Care first said that all defects, including glass are covered. The dealership where I brought the car (who was not really interested in the problem and assumed it was a stone chip before I even brought the car in) sent in some cell phone pictures, and some local supervisor later denied the claim. VW Customer Care refused to tell me who he is or how he made the determination. They told me to go to my insurance company and that they couldnt do anything for me. This was my first VW and it will certainly be my last!

I own a 2018 VW Tiguan. The customer service of VW and VW Credit is terrible. And I will never recommend or buy another one because of that. I have been dealing with title issues for 4 years and it’s still not resolved. Every time I call, there is another reason or excuse for things not being taken care. Beware of financing through VW!

Within two years of having the car the air conditioner broke, top was out of alignment causing a rattling going down the road, the airbag light has come on, the seat has been burned from the seat heater, check engine light is constantly an occurring event. Now I have a rattling noise on and off again from the front end not to mention I have been through about 6 headlamp bulbs in two years and they tell me theres not a problem. I bought mine Volkswagen certified and in 6 months it started going downhill of course after the warranty was up.

I have had all kinds of things to go wrong. My VR6 CC runs great but the engine light will come on and I take it to the Volkswagen dealership. Every time they tell me that a sensor has gone bad it cost me around $400 dollars every time. I have had 2 fuel sensor replaced. Now I find out that I have been over filling my tank making the service light to come on. Now I stop putting extra fuel in and the service light went off. Now my brake light is on. I called the service department and they told me that it is probably a sensor. I also have a turning light on. I replaced the light but it still does not work. I was told I would have to hook it up to the computer to find out why it is not working.When I first purchased the car I had 2 front wheel bearings to go out under 36k miles. The dealership told me that it was not the wheel bearings. At 40k they check it out and told me that it was bad wheel bearing. This was after the warranty ran out. The wheel bearings were $250 each and labor was $250 each. I finally got them to cover the parts but I was responsible for the labor. If they would have fixed the problem when I told them it would have all been covered. It seems every time I get a call or get the oil changed a light comes on. I have always wondered if they have a way to turn lights on. I also had to change out the wiring harness for the trunk at 50k and it was over $500.

My timing chain needed to be replaced on a 2017 Tiguan (or so they said). Only 70,000 miles. I changed the oil with synthetic per VWs maintenance schedule. Even though they had a massive recall on this same issue and claimed it was resolved, it hasnt been. VW reviewed the case and determined no action was necessary on their part. Basically, sorry, too bad. Then 3 days at the dealer with no loaner. VW Customer Care is a hardly that. Customer- Dont Care should be the name of the department. Over 1 hour on hold, or wait for a call back- you wont lose you place in line...get the call back later, only to be on hold another 20 minutes....seriously? They wont give direct numbers, so every time you call you have to go through this drill.

Have a 2009 VW CC VR6, in 2011 had to replace the steering rack and now in 2014 needs another one? This is very uncommon and not normal. VW should pay for the repair. There are comments all over the Web on similar issues. How could this be the consumers fault?

2011 Jetta radio just quit working out of nowhere. Took it in to be told it would cost me nearly $1000. So basically I have no radio because its so expensive to fix. I called Volkswagen and was told Im out of luck. Never purchase a Volkswagen. If their radio cant even last 3 years what makes you think the car will.

I bought a used VW Toureg 3 1/2 years ago after I was told that they were the most reliable & safe SUV I could get for my family. I purchased the vehicle with 40,000 miles and knew I may have some repair bills down the line, but was reassured by the salesman that it would last until 250,000 easy with regular maintenance. Since that time, I have spent over $7000 in repairs which has included both headlights (at over $200 apiece), brakes, tires, valves, crank case ventilation, windshield wipers, expensive oil changes, etc. I cannot even remember all of the repairs I have had to do, but if I had only applied that $7000 to the purchase of the vehicle I could have gotten a new Ford with a warranty. First of all, the only place that can do the repairs is a VW dealership which adds about $75 to every service. Also, I have not taken it once where it hasnt been at least a $500 bill. We have had a Ford F-150 Truck for 15 years and have not had $500 in service in total! After taking my complaint to the service department at Northtowne VW, his response was, Yes, maam. I am now stuck with a vehicle I cant afford to trade in (I still owe) and cant afford not to fix. I hope you dont make the same mistake!

If a car is out of warranty by less than 30 days, is there a channel to go through that promotes good will between the customer and VW? If a goodwill gesture is not possible, I have a question regarding the number of defects required for a recall? When a part failure occurs out of warranty, what recourse does your customer have? How does one go through the appropriate channels to ensure the customers complaint is followed up on? What documentation does the company have on the failure rate of the part in question?The reason I ask is, the driver side headlamp assembly (Produced by Hella) in my 2008 VW City Jetta stopped working. The part number for the head lamp assembly is 1JM-941-015-D. My best estimation is that there were approximately 4,400 - 4600 2008 VW City Jetta manufactured for the Canadian market. Note Sales volumes of City Jetta for the period 2007 - 2009 2007 City Jetta Sales Volume = 4449 2008 City Jetta Sales Volume = 4640 2009 all City models Sales Volume = 8421**Assumed 50/50 Split between City Jetta and City Golf in 2009Note that the 2008 City Jetta was only sold in Canada. Therefore the units that have required similar repairs to this point may not indicate that there is an issues and could theoretically could be viewed as statistically insignificant. A few things to consider, this is the only car that the headlamp assembly was manufactured for. It is not a common part that can be found on either the 2007 or the 2009 VW City Jetta, nor on the regular Jetta that was sold anywhere else around the world. Thus limiting the amount of data on the headlight assembly itself.The car in question has approximately 80,000 Kms on it. This indicates there was not an above average amount of use. Additionally, it has not been in a car accident and all parts are original equipment, including the bulb which was installed by VW of Windsor. The connecting wires between the head lamp and the socket melted, as stated by the VW of Windsor technician. I do not believe that this should occur under normal wear and tear on a car. The two VWs that I owned previously did not have this issue, nor was it encountered on any other vehicle that I have owned.Lastly, this part is not readily available to the public, because it was not used in any other vehicle. This makes the repair approximately $900. I have tried to find the part through other means and other repair facilities and was unsuccessful, because the part is so rare. If someone could please give me a call back to discuss my concerns it would be greatly appreciated.

I was in the market to buy, cash, a 2016 beetle SEL but after reading the hundreds of reviews against a few good reviews I have decided not to purchase. With each review read, it was like reliving the days when I too owned a 1972 beetle. The same problems then are the same problems now - the window, door paneling, door handle falling off. When I read the factory warranty was 3 years 36 months that was a BIG turn off. Who does that anymore? Its a HOAX! RUN! I am 64, a widow and ready to have some fun. That fun will not be with VOLKSWAGEN! Thanks to all beetle owner reviews.

Faulty seat recliner - I have owned a new Gold Cabriolette for nearly a year now. I love it, except for one repetitive and irritating fault - the seat release to swing the seat forward to move so you can access the rear seats is made of a plastic material attached to a metal shaft that releases the seat mechanism. The connection between the plastic handle and the metal shaft is continually breaking. When this occurs, you cannot access the rear seats as the seats will not move. You must return again and again to have VW dealer reattach the handle to shaft. What an absurd mechanism. Why cant they have one metal handle shaft that does not break every time you touch it?

I recently took my car in for the 30,000 mile service on my 2013 VW CC. They informed me that my tires were chopped/cupping and needed replacing. There has been no mechanical issues noted. VW is refusing to replace the tires. Its ludicrous that they are unwilling to stand behind the products that they are installing. It has been the worst customer experience that Ive experienced in a long time, especially after spending $35,000+ on the car. Would never recommend any Volkswagen product.

They have covered many repairs and updates on my Jetta. Whether tail lights, oil changes, tires and headlights. The dealership we use is Campbell Nelson Volkswagen and they are pleasant and courteous. They keep us informed of any mechanical issues that need addressing.

Having a look at the reviews, I feel a little bit better as the company is just terrible in general, I thought it was just my luck and I was dealing with wrong service managers but seems like everyone is having the SAME! issue. What a mistake I made trusting Volkswagen, my car has been with them over a week coming to two weeks to diagnose an issue which they did after a week. Repairs were then done, I was then advised it could actually be something else and now another cost is adding, then they said I might even need a new Engine, my oh my.My other frustration is that the service manager who I called after being told they will call when they didnt had no clue of the situation and advised she was handed the case a day ago when the complaint was sent few days ago via web chat. I REGRET using them. I could of taken my car to a local garage who will be cheaper and diagnose the actual issue without trying to rob your money, I WILL NEVER EVER USE YOU AGAIN NOR RECOMMEND YOU TO ANYONE! WORST EXPERIENCE I HAVE FACED!

We leased a 2015 Tiguan R for three years and drove it across the US three times, with no issues. Once the lease ended, we purchased the car from Camelback VW in Scottsdale, AZ. Because we purchased it from them, they had to do a pre owned certified test, which was last July. Since then, we have had to back to them over 18 times because it keeps dying on us. For some reason they can’t figure it out. They have now fired us as a customer because we are a nuisance. Without fixing our car mind you! We love the car but wish someone would help us.

Rebuild motor at 55,000 miles, 4,500 dollars sunroof fixed 3 times - still getting wet, 1,200 without rug cleaned. They wanted 1,000 more for that. Why, when still getting wet? This 32,000 SUV has cost me 8,000 dollars without tune ups, brakes and tires. Worst SUV I have every owed. Cant fix sunroof, always smells like mold. VW should fix their vehicles if I cant get 80,000 miles out of it without some many problems.

Buyer beware! My Tiguans timing chain skipped and bent the valves. $7000 to repair... At 60,000 miles, I still owe $9600. It is in pieces in my garage. A mechanic friend of mine is working on it part-time. At every turn, I have to buy a special tool to remove a special bolt or special part. $71 for a crankshaft pulley tool.

VWGoA settlement - This process is BEYOND ridiculous. I have been in process since October 2016. Every time I submit they want something different. Approved documents re-submitted are then not approved. Volkswagen lawyers are HORRIBLE. They stall at every point they can, as every moment they stall, means interest from the settlement money they SHOULD be paying that THEY promised, lining their pockets. As consumers, we are getting screwed. I will NEVER purchase another Volkswagen, they are liars and cheaters.

My 2006 VW Passat died on me at 87,000 miles about a week ago. After receiving the countless letters about the parts of my car that theyd be happy to service over the years because, oops! They realized theyre faulty, my car left me stranded about a week ago. The service people stated itd be 4-5 thousand dollars to repair. According to Kelly Blue Book thats about how much the car was worth 2 weeks ago when it ran. Every time I took this car in to be serviced, the VW technicians would present me with a list of the issues with the car, ranked in order of severity. Whereas most car techs are trying to swindle the customer out of money (historically), I actually believe the VW technicians were being honest: my VW ACTUALLY was riddled with problems that were no fault of my own, simply because these cars suck! The technician informed me that one matter in need of attention was the crack somewhere in the structural frame of the front of my car that could get progressively worse OR may just continue to exist but never cause a problem. How does a car that hasnt ever been in an accident suddenly crack? I never realized the internal frame of my VW was made of eggshell...My advice? Steer clear of VWs. Even my friends CC tells him Service Now! every time he starts his car, and it has less than 10,000 miles on it. Youll know quickly youve made a mistake when you received the letter about the engine coils that are bound to malfunction or whatever other part of your recently purchased vehicle will screw you over next... On a separate note... Anyone wanna buy a project? If you like restoring dead cars, the VW dealership in Cary said theyd give me $150 for it... top that and its sold! :)