The Mercedes C63s sits atop of the MB C class line and comes standard with the works in terms of AMG tuning and design elements for that extra bit of luxury and massive amount of performance. The 63s is NOT a cheap car by any means. In fact it probably sits atop the segment in terms of price. BUT, the car handles beautifully, fit and finish is spectacular and the engine note from the twin turbo V-8 is out of this world. If you want a car that appears docile, feels luxurious and sedate, but performs and sounds like a car 10 times the price, then you may have found your match.

Last Sept. 2009, I leased a 3 year 2010 Mercedes ML-350 4matic. The water pump was replaced at the 5k mile mark. Both control arms were replaced at the 10k mile mark. The replacement resulted the off center steering wheel, corrected by miss-alignment with toe in adjustment, resulting in front premature tire wear and loss of correct vehicle handling characteristics. Steering wheel is still off center. The right front lamp marker error message detected at 10k mile mark one year ago is still not repaired. The left front brake wiring harness and sensor malfunctioned at 2 year mark with 18.5k miles. Both rear seat belt harnesses were defective from the factory, only the right one has been repaired.

Bought a year old pre owned. In the 2 years of ownership I have only had 1 repair needed. And I drive more than 12k per year. Former car was a couple of 750LIS and they were in repair shop at least once a month for various small and pricey repairs. All were under warranty but I knew to offload them before warranty ran out. Build quality of the S550 is exceptional and without compromise. It is extremely comfortable and quite brisk. Would highly recommend it to anyone.

I had a 2015 smart car. When my lease was over I turned the car in and got a 2018 smart. This happened on July 2018. On Aug 15, 2018 someone used the 2015 smart car with my expired inspection sticker and got a traffic ticket, when I got the ticket in the mail I contacted the salesperson Nicole ** in the Manhattan office, sent her the ticket, my new inspection sticker, the new car registration card and all she asked for, by text. Now it is October 21 2018. And they have not done anything to correct this issue. Horrible experience, it seems they do not take responsibility for their wrongdoing.

I bought one brand new diesel Mercedes 250 C-Class and I want to know is it standard safety feature in countries where they keep left to have a pull to left if you leave the steering wheel? I complained to them and they are always so nice that I could not complain strongly. Besides, their team convince me its wonderful. This one year my mental peace has gone and I am using antidepressants (I am a doctor) to keep my balance. I have lived in USA, UK, Australia. I know about high-end cars.Now I want your help. How to help the Germans to improve their car technology? I want to donate my car to them to improve their technology. No conditions applied. They should not feel ashamed because I am helping them so that so many other customers will be benefited.PS. First month servicing, they said alloy wheel bend is there (are they made of alloy or alumina?), and slowly, one of the tires developed one bulge. Later, 2 more. Please help me to improve the great GERMAN MERCEDES BENZ CARS. NO CONDITIONS APPLIED. I ABIDE BY MY LETTER.

My 1987 Mercedes 300e is great. Old, but drives great. I have had a few things break down but that is due to the age of the car. I like it because it is a solid and not cheap car. I can always rely on it if I need to go somewhere. I like the anti-theft system and automatic everything. It has a moonroof which I really enjoy in the evenings when it is hot out. That way I can look up at the stars. It has a great stereo and the air conditioning is wonderful too. However, I would get some bodywork done on the front end and get a new paint job and maybe even get an upgrade on my stereo system. But it is sturdy.

The bumper of my new 2017 E Class fell off after barely touching a parking bumper like you find in many parking lots. The bumper does not even have a scratch on it. The dealer says that this is common and they fall off all the time!!? Mercedes Corporate will only definitely understand how I feel. How can a force small enough to not even scratch the paint on a bumper make the bumper fall off?! To add insult to injury, the bumper is not in stock, and I will have to wait a few weeks to get the car repaired. Definitely my last Mercedes. $2600 to repair, and no end in sight.

My ML 350 which is still under factory warranty had some surface peeling off exterior door trim and buttons on the steering wheel. The trim issue is esthetic only but the wheel button surface peeling actually affects the same operation of the car because the buttons which control important car functions are not useable. The two dealers I went to for service were the Palm Beach and North Palm Beach dealers and both were well aware of the problem from other customers and both told me it was my tough luck as the defects were not covered by the warranty. One said it was from driving and parking in the Florida summer sun but as I unsuccessfully explained I spend summers in Colorado and garage the vehicle un-driven in summer. THIS IS MY THIRD AND LAST MB.

Recently I was involved in a car accident with my 2015 S550 and damaged the driver quarter panel. I wasnt too concerned because I was in good hands with Mercedes Benz and knew I would be getting my car repaired in no time. WRONG! My car was towed to Mercedes Benz of Fort Lauderdale Collision center for inspection on 10/24/15 and was quoted approximately 3 weeks to repair the damage. 3 weeks seemed a little lengthy but reasonable to repair the damage, especially for the hefty price tag I am paying Mercedes for their ELITE service.I figured there wasnt anything I can do but to wait the 3 weeks. I called them BACK AFTER ALMOST 4 WEEKS PAST to follow up and the person I spoke with chuckled and told me it would take another 2 weeks because he said it was a lot of work and take time. He made it seem like it was such a daunting task that was going to be almost impossible to get done. Honestly, isnt their job to repair cars all day, specifically Mercedes Benz? A full month had past already and it appeared that it was JUST SITTING THERE waiting for parts to come in, insurance BS, etc. (I cant remember all the excuses they gave me). I am beyond frustrated at this point because I am paying $1800/mo for my car to sit there at Mercedes while everyone seems to just drag their feet as well as pay for a rental car for almost 3 months. Every 2 weeks I get a call with the same BS, it is going to be another 2 weeks.It has now been 2.5 months and my car is still not done. The 2nd to last time they called they even insulted me with hopefully by next year. Of course I wasnt too happy and had no choice but to wait for their lazy employees to take their precious time. A couple weeks went by and the same guy called with the same story, they needed another 2 weeks to complete my car! Where is the luxury service that I was promised by Mercedes? Am I missing something here?Fast forward - It is now Jan 8, 2016 and my car has yet to be completed. I have now paid Mercedes Benz 3 hefty payments without being able to drive my car. What aggravates me the most about this whole experience is I would assume when you buy a $110K+ luxury vehicle that you would receive the ELITE service that is promised to you when you are buying it. Since it is already sold the service received has been nothing but a joke. I feel it is my duty as a member of my community to issue this public service announcement to let everyone know that Mercedes Benz does not stand by their quality of service as they advertise. The hefty price tag you pay for their vehicles is definitely not worth the price and level of service youre given. Save yourself headache and time and opt for better luxury cars out there.

The worst vehicle I have ever owned and the worst service. When you buy a vehicle 2016 with less than 1200 miles on it and they tell you the van should get between 30-40 miles per gal and you get 18.4 and the lights keep on going on and off, and the tires had to be replaced with less than 9,000 miles on it, and the doors and windows stick, and you go in to have the check lights corrected and ten miles down the road they are back on, when the fuel gauge is not accurate, and and and...I could write a book about this piece of overpriced garbage. I now suffer from Ford envy as I drive all over the country and I do not feel safe in this vehicle as lights are going on and off all the time including check engine lights. Ive had more problems with this vehicle and spent more money in the few months Ive had the Metris than I have ever on a vehicle, and I usually get between 250,000 and 325,000 miles on a vehicle.The salesman left the dealership right after I bought the van and the service dept. instead of fixing the warning light they filled the fluid levels! Ive already talked two friends into not buying a Mercedes! The salesman told me they only allowed 100.00 for my van which had 4 brand new tires and battery as they could only scrap it. I would have taken it back and given it to public radio but he said they had already sent it off! Should I go on? When I had the tires replaced because they said they were not safe I took the tires and they look fine to just about everyone who has looked at them. I had to have air put into the tires two days after I purchased it as the light for air pressure was on. I am a professional and because I am a woman I pay attention to vehicles and everything that affects me and my business. I am now going to see if I can get any money for this piece of junk and buy another van, Hopefully this will be from a decent company and will not have chocolate on the seats when I get it. Never buy a Mercedes or deal with their salesmen or service dept. Anyone want to buy this cargo van? Oh they told me that the Metris is a cargo van but you shouldnt put any weight in it!

This is a 2014-C250, emergency brake lites keeps coming on with annoying dinging. Sometimes the radio continues to plays when car is off and door is opened. Must re-open and shut door for seat-belt to retract. These people are telling me I have to trade it in because they cant reproduce the problems.

I purchased a 2015 Mercedes GL-350 in May 2017 with less than 20K Miles on it. I was told that it was still have full factory warranty on it until 4 years or 40K miles. About 6 months after purchased the vehicle; We started to experience an intermittent problem with the rear view camera and 360 view cameras; once in a while when we put the car into reverse, the screen would continuously flipping between rear view and 360 view. I recorded the issue on camera and brought it to the dealer. The mechanic at the dealer looked at the video and drove the car around for 5 minutes then came back and said that he does not see the problem at the moment so there is nothing they can do. About 8 months before the warranty expired, we began to have another intermittent problem with the transmission, every couple of months, the reverse gear does not work. You can put the transmission into reverse, feel the gear engage but the car wont move; we can rev up the engine to 3000 rpm and the car wouldnt move. The only way to get out of that problem is to drive forward for about 1/4 miles, then after that the reverse gear work again until the next time. We brought the car to the dealer, they test drove the car and did not see the issue, so they again told us, there is nothing they can do. Kept having both of these problems every few months, so we recorded the problem with the transmission on video where the dashboard show the gear in reversed, engine rev up and the car did not move (can tell thru the windshield). We bought it to the dealer and show them the problem. They again drove the car around for a few minutes and came back to tell us that there is nothing they can do because the problem does not happen at that time.When the warranty about to expire on this vehicle, I called Mercedes USA (talked to Erik). He told me I should bring the vehicle back to the dealer if the problem comes back, but I will be responsible for all cost of diagnostic and any cost associated with fixing the transmission. I told him I have detail dealer record/video of the problem existed well before warranty expired and it is Mercedes that could not fix the problem. He kept repeating the warranty policy of 4 years/40K miles and owner responsible for all cost afterward, and that was how the call ended. We spent twice the money on this luxury brand and this is how they treated their customers. I will never purchase another Mercedes or any of their franchise brand and I will make sure I tell this story every chance I get.

I have replaced 3 tires on my C350 in the past 2 years or so. A blow out at 100km/hr on the highway and 2 tires that have bulges on the inside of the tire that needed to be replaced. I am told by a local tire specialist Fountain tire that I need to replace both tires on the rear and having spend a small fortune I am not prepared to do that. I was advised with low profile tires and the winters in Alberta that this is something I need to get used to and keep paying for replacement every couple of years. These are continental tires and I am considering changing brand and height profile of the tire... Pretty choke with being sold a 4matic that I love to drive but finding out the tires sold are not the right ones for our climate..

I bought a 2010 MB C180 at an auction. I had slight accident damage and the key was broken in the ignition. As a result, I was not able to start the vehicle. I contacted one of the local dealerships and they were unable/unwilling to assist me in getting a replacement key. Please assist me in getting a replacement key.

S550 MB. 108k miles. Miss on cy 2. 5000.00 in repairs in 2 months. No resolve. MB of fort wayne cannot figure it out. This car costs over 90k in 2007. It has 120k miles. It has cost close to a dollar A MILE TO DRIVE! That is what you call Mercedes-Benz standards???

This car is an amazing machine that provides a safe vehicle on the road. If you want a car that will hold its value for a long period of time, this is the vehicle. If you keep up the preventative maintenance this vehicle will last years.

Vehicle engine failed after this brand new vehicle had only 23 miles on it. Stunningly poor quality for a Mercedes. I’ve owned other MB vehicles without issue. But it feels as if quality control, from delivery of vehicle to end product, has massively deteriorated. My advice, buy another brand.

One week ago, I received a call from Santander with which I am in a lawsuit with CitiFinancial and Santander because when they went to repossess my car, the repo man beat me up. He did not even come in a wrecker. This happened at 8:10 in the morning on a week day. I am now in appeal because they have lied unmercifully. I received a phone call last week from Santander threatening me because I took the case to appeal and should win. I recorded the conversation as I have all of them and that is how I proved their lies. I am Pro Se though not by choice. He threatened me then 2 hours later when I went to put my key in the ignition, the words came up take your key from the ignition. It left me stranded there that night. Did they lock me out of my car? I am afraid to take it in because I dont want them to say I stole the vehicle. I dont know what to do.I was stranded for hours. I cannot do my job since I am locked out of my car, this will keep me from filing my appeal. I am a nervous wreck that they are trying to frame me for something I have not done.

Cricks/Mercedes-Benz Sunshine Coast and my first van Lemon story had a massive impact on me and my business. When I purchased a brand new Mercedes Sprinter van I was immediately faced with continuous faults, breakdowns and issues with the engine and the mechanical working of the vehicle. After months of Cricks mechanics working on my vehicle and replacing parts constantly due to many different mechanical issues, Mercedes (Melbourne) representatives decided to inspect my vehicle whilst another harmonic balancer was being installed (this was the 5th one replaced!). This vehicle directly impacted on the success of my business and cause massive grief for me during this period as I purchased the vehicle believing what I was told by the sales staff ie; a very reliable vehicle for my mobile business.My experience during this time was that I was advised that my van would be repaired ‘as good as new’ by close of business that day (2012). I was then contacted approximately 5 minutes before close of business that it was not ready and they needed to order another harmonic balancer. This was the fifth one replaced and would be another 4 days?! This van had been towed 10 times during the first 8,000 kms. I have so many stories about my customers having to push this van out of their premises. I was continually forced to wait for tow trucks, wasting hours/days of business time. This van spent more time in Cricks workshop than on the road. This van had so many issues and gave me so much hell, as well as impacting on me, my health, my family and most of all my business. My business is a mobile business and I was definitely not mobile due to this van.One particular incident that I will never forget, was when the van just stopped, ‘turned off’ in the middle of the D’Aguilar Highway and a truck almost hit me at highway speed, missing me by cm‘s - an extremely frightening event! When I finally was able to negotiate a new agreement for the lemon that I bought, I thought this was the beginning of a new start for me - not knowing my nightmare had just begun all over again. I thought my new van was perfect, faultless and not thinking that Garry Cricks would let me down again.I believe that they have not serviced my vehicle correctly, not repaired faults, and treated me extremely poorly and deliberately told me false information. MB Sprinter Van is the worst vehicle I have ever bought! Had it 5 months and has been towed 10 times in first 8000km. And this was my fifth harmonic balancer to be replaced. I am on my 2nd Lemon. Most unreliable van ever! - we are forced to make repayments on a vehicle that sits in the workshop being repaired constantly. Garry Crick Maroochydore the Dealership that sold us the van do not reply to our complaints, cannot give us any help or assistance and lie. The dealer was just as bad as the car. That‘s another story I want to forget. When buying a new Van record everything they say. It will help you later.When I started to talk about the problems, I found many others that were as bad or worse than mine. I thought paying the extra money would get me a quality vehicle. Not worth the extra money and certainly not the quality that the name live up. This is unacceptable and a result of the deliberate engineering of products so they only last for the warranty period. This is deliberate exploitation and blatant theft. We are sick of it. We bought a new Mercedes Sprinter so we wouldnt have these problems.Let‘s take this to court. We need as many people to come forward as possible. If you are one of many please message me: **. I am interested in collecting owner information of those individuals or companies who have had major expenses & Faults in maintaining Mercedes Benz Sprinters and cars, who would be interested in being included in a class action lawsuit again Mercedes Australia.

My 2006 Mercedes E-Class diesel has 156,000 miles on it; still gets 32-36 MPG on the highway when driving 68-74 MPH. Oil changes have been at 7,500 miles and it barely burns 1 qt. in 7500 miles. Weve had only one problem, and that was with a power window motor just past the 4 year warranty period. The technology is obviously old, but the navigation still works as new. No Bluetooth originally, so we added a portable unit that works OK, but not like the new stuff does. If/when this car ever dies, well look for the last year that MD made a diesel and buy one of those.

I purchased a brand new Mercedes Benz E350 4MATIC Sport from Fort Washington Mercedes in PA. My son and I took delivery of the car and as we were going home we heard a loud burst and the tire pressure monitor indicated malfunctioning rear right tire. The rear tire blew out at 40 miles odometer reading. The part that worried me the most was I lost control of the vehicle when it happened and was on the verge of hitting a car on the right lane. The emergency service in the car did not work. I had to call my insurance company for roadside assistance. It took them more than an hour to come and replace with a spare tire. There are numerous reports about E350 tire blowouts but I did not take them seriously and purchased E350 but I do not feel safe with this vehicle anymore. Im under constant worry of tire blowout and accident. I paid lot of money for this car and also purchased stress and fear. Note that tire blowout at high speed can cause serious accident and you never know when the blowout would occur. Im not sure what options I have but Im going to talk to the dealer. This car can put you in harms way. I realize now how serious the tire blowout problem is. Please be careful if you intend to buy this car.

I purchased a tire warranty from them and they assured me that a nail in the tire would be covered and they would replace the tire at no cost! They LIED. Now they claim that there is a clause that states that the tire has to be a certain level (WETF) that means in order for it to be covered - bottom line Mercedes Benz FLEECES customers - no wonder the product has become trash!

I would like to express my best regards to a very knowledgeable sales associate Mark **. I wanted to drop you a note and thank you for a wonderful, relaxing service you provided during my visit to Mercedes-Benz. I want you to know how much I appreciate your amazing attention to detail. Thanks to your company and the excellent service provided by you Mark and Carly.

I bought a 2018 GLE43 AMG Mercedes brand new. This was the first Mercedes and will be the last. This car was 85k and I paid cash. I figured you pay that much more you get more. Wrong! First week 640 bucks to replace a tire! Figured a fluke. Then at 19k miles all tires replaced. I refused to use Mercedes for my new tires. They don’t deserve my business! Then service B rolls around at 19,599 miles and they charge me 670.00 which on any other car other than Mercedes would be below 300 bucks. I have things just break, consoles and knobs. This is the a piece of crap. I owned a bug and Lexus and they both came thru for me and didn’t need the pampering. Heavens ... to top it off Sewell In Houston Texas, can’t even return a call. They are not what they claim. They are poorly trained. Stay away from Mercedes and Sewell. They both rip you/off.

I bought my SLK 250 from an Acura dealership with 16k miles on it. I put less than 10k miles on the car before the retractable roof began to leak, out of the blue. Water was pouring into the car. Long story short, Mercedes told me the entire roof has to be replace and it will not look like my current hardtop. It will be all glass. The entire look of the car will be different. They have had my car for three weeks and the total bill is nearing 7k. To make matters worse, they reported my mileage as 36,XX* when it was truly 26,XX*. They promised a correction but a month later, it isnt corrected. So I cannot even sell the car because now the odometer does not match the Carfax. I am going back to BMW, and will never again look twice at a Benz. The dealership handling all of this is Lokey Mercedes of Clearwater, FL.

I am so incredibly happy that I have chosen to purchase a Mercedes. I was on the fence a long time about it. My overall experience was pleasant. Im so thankful to have a car that I can trust to get me from point A to B. Its so reliable. I love all of its features. It has leather heated seats, great sound system, fancy sunroof for stargazing without being exposed to mosquitoes. I also trust the safety features it has. The rear wheel drive is the only thing I dont like about it, it is very difficult to drive on snowy conditions with rear wheel drive. If you are expecting to get up a snowy, icy hill, you better get a running start and hope its good enough.

I purchased my C230 Mercedes Benz from Ed Hicks Mercedes in Corpus Christi, Texas in 2007. For over two years, I took my car in for service whenever the service maintenance light would come on, indicating that the service was due. In 2009, after having service maintenance performed at Ed Hicks Mercedes Benz dealership, I asked a friend, who is a mechanic, to check my vehicle to see if the maintenance I was charged for was indeed performed.After taking off the unit that shows the air filter, it was clear that it had not been replaced in several years with all the bugs and dirt that had collected on the filter. Next, the oil filter was pulled out and it was clear that the oil had not been changed in several months, even though I just had the oil change less than 4 hours ago. On the maintenance receipt, it clearly shows 6 quantities of oil change. C230 maintenance book shows 5.8 quantity of oil per vehicle. After checking other C230 maintenance receipts, I found out that I was charged 7 quantities, on others, I was charged 8 quantities of oil for my car when it can only hold 5.8 quantities of oil. My question is where were the additional quantities of oil being used for if not for my car?I drove my vehicle for over two years believing that the maintenance I was paying for was being done. I now know that they were not. I contacted Ed Hicks with my findings and they admitted that the oil change and filter was not replaced. The service manager was present when I took my car in. He saw for himself that the filter had not been replaced and the oil had not been changed. The mechanic told the service manager that he had an emergency that day and just forgot to complete the maintenance. However, Ed Hick refused to refund me the maintenance they have charged me for the job that was not performed. I need a lawyer that can help!

Great convertible car option in a German car. Very comfortable to drive, good electronics, sleek handling, good price compared to Porsche, easy and less expensive to maintain. Good resale value. Good Patel value. The warranty is good too.

2009 SL550 37K miles. Close to $10K replacing pumps and parts for hydraulic suspension system within last 25 months. Known to have high rate of failure with MB. 2 weeks ago: Total brake failure at intersection. No warning, car hanging out on 40mph road. Alarms, car engine running but with no control. Could not depress brakes per message on dash hard enough to engage gears. Jumped on them and after several near miss t-bones was able to reverse but not stop reverse due to brake failure. Mercedes Benz SBC design flaw and I was lucky. Someone may not be so lucky someday. Will never drive that car or any other MB again. This is another dangerous and documented flaw. MB did not nothing but replace that part. I think I was supposed to be happy. Asked them for fair market value buy back for my car. I was given all the reasons I had no recourse from. They dont take where the car ended up with the brake failure into consideration to expired lemon law period. Better customer service for our Tahoe. More than disappointed.

I have had 3 Mercedes previously but the Mercedes C200 CDI Estate is our first diesel. The fuel economy is excellent and as we do a lot of distance traveling we certainly enjoy the comfort and the road handling. Being an Estate find the loading space in the boot great for trips to Bunnings and for trips to the beach with grandchildren and dogs. Have already done 150 kilometres in 4 years and with regular servicing hope to get over 200 kilometres before replacing it.

This is an update. I called Fletcher Jones Mercedes Newport Beach today, January 17, 2012, because our 2011 E350 car stereo still does not work properly after having it in for an extended diagnostic evaluation from January 10, 2012 to January 14, 2012. They did finally watched and listened to the 5 YouTube videos that we filmed documenting the problem with the factory installed stereo. However, the service department is again denying that there is anything wrong with the stereo in our car.It was the second visit to Fletcher Jones for the same problem in two months and the sixth total visit in 8 months to a Mercedes dealership attempting to get warranty repair on the stereo speaker wiring. At one point today, we were hopeful that maybe the Fletcher Jones service department would actually do something about our issue when one of the Fletcher Jones employees, who had seen the videos, stated to us that she agrees that the audio is certainly clear enough to be able to hear the speakers are cutting in and out.However, it sounds as if her understanding of Mercedes corporate policy is that the Mercedes service technicians have to hear it themselves live in person as it is happening for Mercedes HQ to accept it as proof and allow the warranty repair. Our 5 videos are audio and visual proof. However, the service technicians continue to deny being able to hear the problem despite having our car at Mercedes dealers six times for the exactly the same problem that they say does not exist.Mercedes Benz warranties dont seem to be worth the paper they are printed on and it appears as if Fletcher Jones Mercedes Newport Beach only cares about selling more new cars. They are not at all concerned about service department issues.

I purchased my Mercedes SLK 350 new in 2005. The car currently has 49,000 miles on it. Within the last month while driving, my transmission has gone into neutral causing the car to lose forward motion and not allowing me to regain drive. This occurred on the freeway at 65mph, in traffic on a major boulevard and most recently on a one lane, steep downhill grade in Malibu Canyon. Each time I had to coast off the highway, turn off the motor and wait. Then I would restart the car and it would become drivable again. After the last incident, I took it to Silver Star Mercedes in Thousand Oaks where I have my SLK350 serviced and where I purchased it new in 2005 as a retirement gift to myself. After performing tests, they said it was a defective speed sensor and would cost $2,500 to replace. Even though the car only had 49,000 miles on it, they wouldnt repair it under warranty as the 5 year (50,000 mile) factory warranty had expired. Before authorizing the repair, I researched NHTSA to find out if there had been other reports of the same problem. While there are some reports of this on my model, there have been numerous problems with other Mercedes models speed sensors that have been repaired for Mercedes owners as a safety issue. Some of those repairs were directed by the NHTSA.Considering that the issue seems to be safety related and my Mercedes only had 49,000, well-maintained miles on it, I asked my service rep if he would mind contacting Mercedes about this issue and see if they would repair it or at the least, share in the cost of the sensor repair. Two days later, the dealer contacted me and said Mercedes wasnt interested. I am surprised and disappointed in Mercedes for their seeming lack of interest and Silver Star for not offering a cost adjustment in the absence of Mercedes not reaching out. It is my understanding that Mercedes has become more proactive in safety related issues and gives their dealers more flexibility in situations similar to mine. I have a genuine concern for my familys safety and the safety of other Mercedes owners and their families.

I have driven Mercedes for the past 19 years. In those 19 years I have owned 6 Mercedes. Never and I mean Never have I ever had so much problems with a car. I never leased a car, I always bought it, but this time I have a lease and this car has given me problems from day one. I have complained to no avail; they try to tellme that it is normal for the car to drive the way it does. Well guess what if that is true then I will never drive another MB again. I would rather drive a Hyundai because this car gets me car sick to drive it and not only that I am afraid to drive because I might get into a car crash because of the way it drives. They say that the turbo is making it stop and go and shake. We have a brand new Porsche and it does not do what this car does. When I am at a red light and the light turns green the car stalls. I have taken it back several times. I am tired and I believe that I should just go through the Lemon Law because no one seems to want to help. Mercedes calls me every time after I pick up my car to ask me how my experience was and I tell them but all they do is nothing except say oh Im so sorry. I am done with MB.

It is a shame. I was disappointed by the big house, Mercedes. I bought a Mercedes C180 from Mercedes Paris Longchamp for export on January 21, 2013. After a few km., it showed topping liquid refroid.cf. manuals. I contacted the seller and he told me, Sorry, we did all the diagnostics and forgot to add water. Weve added it and you will be okay. I thought of his words because he works for the big house, Mercedes. I made my way to Marseilles to take my boat, but even after 40 km. the message still appeared. I continued on my way by adding water at each stop, with stress and panic.When I arrived in Tunisia, I went straight to the house nearest Mercedes, Av Grand Maghreb Nabeul 8000. They informed me that the problem was with a seal, but whats worse was when he told me that this is a defect with the Mercedes C180 and they did not have the seal in Tunisia. I contacted the seller and sent the attached reference but he sent me another one with another reference. This is not normal at all from a big house and your staff. Im disappointed with everything around me and my family because the car is in the garage. I worked hard to have a nice car and go home, but Mercedes deceived me and betrayed me. Why? I did not want to buy elsewhere to be sure of the quality and the seller told me that the car is almost new. Sorry, but I do not have confidence in your company as my car is in the garage and I cannot use it. Every day, I am forced to use public transportation. I regret having chosen the Mercedes. I know that 20,000 Euros (the price of my car) is worth nothing to you, but for me, it was all of my money. I spent one year in an unstable country - away from my family - to have it, and I did not want to buy a new car from another brand because we were fans of the Mercedes. I did not want to buy from an unknown dealer. I chose the house because I trusted in this house and its staff. Now, I hate it, and I will tell my case to all people with Facebook, Twitter, and the web because I wrote a lot of messages to Mercedes but they dont care about us.

On Saturday July 14th, 2017, after about 1-2 miles of driving my 2017 MB E300 started jerking and the check engine light came on when I drove toward the first lane for a left turn on a busy highway intersection. I also found the gear was changed to neutral on the panel. I tried to change the gear to drive while waiting for the traffic light but I couldn’t. I changed the gear to park and stopped the engine to restart the car but couldn’t restart at all. I pressed the MB roadside assistance (MRA) button. They said a tow truck would be there within 20 mins. In the meantime someone helped push the car to move it to the side but the gear didn’t stay on neutral. It kept going back to park. Then it didn’t go to neutral anymore. I got stuck in the middle of the road at the intersection. There was nothing else I could do but patiently waited for towing with my little kid inside the car with an emergency light on and all 4 windows open.The car was heated up with the outside temp of over 90F. My kid was getting exhausted and drowsy due to a high temp of 110F inside the car. I pressed the assistance button again after waiting almost 40 mins and explained about an urgent situation. They said they were still searching for a provider and would text me an ETA of a tow truck once they located it. Couldn’t believe what they said. My kid was almost passing out from the heatstroke. I started looking for other ways to tow my car when I finally got a text from the MRA saying a truck would be there in 50 MINS. OMG! Couldn’t believe what they said! Then a lady stopped her car next to me. She gave us water, let me move my kid into her car with cool air, called her AAA, and let me use the service under her authority. AAA showed up in 15 mins and towed my car to the nearest MB dealership. The service department was already closed because it was Saturday. I left a car key and my contact number. I was more disappointed with a lousy MRA than the car breakdown. What’s the purpose of the button? Why did they install the useless button in the car? If it wasn’t there I wouldn’t press it and waste almost 1 1/2 hrs on the street! What a terrifying and life threatening situation I had! My kid could have died in the car!I got a text from the service department in 2 days. They found a spark plug failed and damaged one of the engine cylinders. The engine now needs to be replaced and no ETA on the replacement. Wow! For less than 2 year old Mercedes-Benz with 17000 miles on? What kind of junk has Mercedes-Benz sold? And more shocked about a very poor customer service to a loyal customer with 10 years old relationship!

Purchased a Mercedes-Benz SLK 250 hardtop convertible. After the second leak the local dealer replace my hardtop and installed a fake pano roof that looks like a cheap aftermarket accessory that devalues my car. I purchased a hardtop and that is what I wanted and expected when I returned to the dealership. Now trying to get the situation resolved after escalating to MBUSA. This has turned into an ordeal. To complicate matters, their correction has resulted in a series of additional damages and attempts to profit more from their mistake. I contacted the NC Attorney General Office because I refused to reason with unreasonable people.

The car is good but it doesnt have satellite radio...I had NO idea this feature wasnt there when I bought the car and it wasnt until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

This vehicle will run forever if properly maintained. I have 186,000 miles, serviced as per MB, using MB spec fluids and parts. The vehicle gets great gas mileage considering its size and weight. I believe this SUV will exceed 300k miles without any major component failure.

What I love about the new Mercedes S-Class 2018 is the control it gives you. I feel when Im driving that I can never turn into a bad direction. I love the feel and features of the car overall. I love how it drives on the road and can be made to be one the better models of the year. I like all of the cool technology features that the car has. I always like to get the newest car with newest features and this car was a perfect fit. It can drive fast and has a lot of new modern technology features like the camera and sound system. Its awesome and can be made it better than a lot of other cars. There are no other cars out there like this one. I love how its better than the last.

I got a new C200 around 2010 and been driving for 6 years now. This model is good till the use of 130,000 Km. After that start having minor fault but very critical for safety. The car stopped at junctions or traffic lights whenever it went into idle mode. After checking with some local service they advise to change Air Mass sensor and it was almost fixed!! So far I am very satisfied with this brand.

I recently (Nov 2014) traded in my C-300 (2012) for the new C-300 (2015) at the London dealership. After a few weeks my daughter complained that her door (left passenger door) would not close properly. We unfortunately ignored her and continued driving the vehicle. Later in January, whilst driving with my family the rear door alarm came on, in a panic I asked my daughter to hold the door while I parked in the emergency lane. On inspection I noticed the door handle awkwardly open, even with constant pushing the door would not close!I took the car into the London dealership where the car was inspected (I also pointed out other quality concerns which I still feel have not been addressed). Later in the evening I was told, We have checked the back door and oiled the mechanism/door lock and this should fix the problem. On my further instance I was told the whole door locking system would be replaced as a precaution until then I could drive my car as it was safe to do so. Happy that qualified Mercedes Benz technical staff had given me a green light to drive without fear of safety concerns I returned home. One week after, the same incident repeated itself with my family in the car! I called the team at service adviser and informed him of the incident. I expected to hear something reassuring but was told the parts were on backorder, I will get back to you tomorrow on how we can solve this for you. As Mercedes Benz, I would expect a much higher standard of product quality and customer care, both of which are absent. Does Mercedes Benz not care about serious safety concerns on their cars? I fear not only for my safety but the safety of other families that may experience this or worse. Please live up to the promise you make to your customers.

Best SUV for your money. Turns on a dime. Very comfortable. Stable in wet and dry weather. Good gas mileage. Has all the bells and whistles as far as electronics go. Very fast twin turbo. Clocked 0 to 60 in 5.8 seconds. Lots of driver legroom for taller persons. Lots of storage space. Want to keep it forever!

2007 ml 63 amg - I have experienced so many horrible issues with my certified pre-owned amJUNK. First of all, for anyone who owns an ML of any kind should look into water leaking in from the rear tail lights causing major electrical problems which could cause an electrical fire. It will malfunction your automatic rear lift causing it not to work. I took it to the dealer 2 years ago with that issue and now I am taking it back for another water leak due to the 2 rear coverings. Caution, they dont take responsibility and DO NOT STAND BEHIND THEIR GERMAN JUNK ENGINEERING. 0 STARS, I WILL NEVER BUY OR RECOMMEND THIS NIGHTMARE TO ANYONE!

I thought I was buying my pride and joy - a Mercedes GL350 Bluetec - from the Mercedes-Benz Melbourne showroom. I was dealing with a very charismatic sales agent who promised me free service for first 3 years and that this would be put in as a part of the deal. This promising agent left the dealership and I was palmed off to someone else who, apparently, was pretty green and almost botched up the documents to be sent to my bank on time. I managed to salvage that situation with the bank. Then again I was palmed off to someone else and eventually got my vehicle after a 4 month waiting period. And I never got my free service as it was missed by the dealership due to change of sales agent handling my deal and purely due to the unprofessional set up of the dealership customer service.What is the most disappointing part is the pure lack of service. Nobody from Mercedes was bothered to follow-up with me after the sale of a new vehicle ($150K) whether it was doing OK or if I had any issues. There was no correspondence from the dealership leading up to the service, not even a call, to inform and plan for a service. Guys - there is nothing wrong with the product. But I think its the brand name selling itself, not the M-B dealership in Melbourne. Its the worst I have ever seen, comparing with Mitsi and Toyota. Toyota are the benchmark as far as customer service is concerned and they cost fraction of the price for the vehicle and are a top drawer engineered too. Go anywhere BUT this Melbourne dealership. They suck.

The cup and armrest facility between the front seats is empty. The passenger seats except the front dont recline to allow for back support and sleeping positions for passengers. The seat and headrest design doesnt allow for the back and neck contact to ensure support even when a standard neck pillow is used.

My car is a 2013 Mercedes smart car. It is without saying absolutely wonderful on gas in town and on the highway. It has sunroof, electric windows, back windshield wiper, and heated seats. I wanted a car that was small but safe. I watched several crash videos and consumer reports before purchasing and paying cash. I get excited every time I drive it. It has an awesome amount pick up. It can also be drove manually and gets great gas mileage. However, I would include a simpler manual for how to diagnose all the electrical untangle figures that pop up on the dash and a meter or tool to reset. It has no place jack or spare tire too. But I am incredibly pleased with my purchase.

I leased demo car last year. Everything was okay. And one day, one of my door lock didnt work from the in & outside of car. So I called service center to schedule a maintenance. And before the scheduled date, somehow the door lock started to work again so I explained to them, Now its working but anyway I need to check up all around car. And they gave me C300 for loaner car. I thought that its gonna just couple of days so...C300 was okay. Now it passed over 20 days and Im still waiting my car to be fixed. Repair service center agent called me couple of times and told me that they are still waiting part from Germany which is acceptable. And later they called me back and they dont have any detail information where the part is. No tracking number at all. This is luxury brand, isnt it? How come they dont have any information. Not even ETA. Im still paying my bill and driving a C300. Loaner car is not an issue at all. I can call them to change it. I just...dont understand how their service is bad like this.I dont want to blame the guy who takes care my car. I know there is nothing he can do. But what. When they sell a car, they are so gentle, but they dont even know where the part is. This is very disappointed.

Got the car on 1 November 2013. Four times the car engine went dead suddenly while I was driving on a highway at 110km/hr, once at 80km/hr, and once at 60km/hr. It give a sign of slippery road, refer to your manual. I was forced to steer to the side of the highway before the car came to a total stop. Must quickly turn on the ignition twice to restart the car. Sometimes it gives wrong warning like you should take a break now.... which is to warn that I am not driving straight.The car was sent back for service. A service man said was a small problem and they have fixed it alright.Unfortunately, it happened again. Now the car is in the service center again. It has been a month already but I they have not figured out what is the problem. Me and my family insist on returning the car. Terrifying Near-Death Experience! For the first few days, I did not hear from the service center until I sent an email to the head office in Malaysia, cc to head office in Germany. Immediately they called to say I could use their s-class Merz until the total diagnosis is done. I refused cos I want to return the default car. I cant sell my car in order to buy another but I am paying installment RM3000+++ I have sleepless night. They said depreciated write off cost would be very high if I am to sell the car. Why I need to bear all the cost? Been searching on the internet and I have found that there are similar cases happened to other Merz owners.

I leased brand new GLC300C 2017 on Dec 2016. While driving on the highway at 65m/h the vehicle slowed down on its own and lost throttle. Many warning messages started to pop-up on my command center screen (Check engine, collision prevention assist plus inoperative and peeps). I was not able to bring the speed back up no matter what I did. I pulled over to the side called the road assistance. I managed to make it to the dealership at 25m/h speed. After multiple visits to the dealer workshop they fixed loosing throttle problem. After few weeks I have the check engine light. I went back to the dealer more than once. They fixed the check engine light. Recently I have the (Collision prevention assist plus inoperative) message all the time. I confirmed with this message that the automatic stop to prevent collision doesnt work. Went to the dealership they said there is no fix to this problem. Did anyone has the same issue with your car similar to mine?

I had a very bad experience with customer service assistant and Manager Steven. I visited the Plano Dealer for my first maintenance service. The lady assistant in the service line was not very friendly. I already mentioned I made an appointment. She didnt seem to care about what I said and asked me to call on the phone with her hands very rudely. I wasnt even feeling that bad, then I faced the adviser Mr. **. I was trying to mention a few questions about the auto control system. He didnt listen and was doing just his paperwork and ask me whats that? I had to have more this kind of conversation to get the information for the maintain service. Because this was the first time with Mercedes, the adviser did not listen to me, so I had to hear whats that? several times and spoke again. I became totally uncomfortable with the adviser. He did not even explain I had to have a loan car. When I went to pick up my car, one of my main concern, the noise, was not fixed. So I tried to explain the noise to the adviser and another guy, who was manager Steven. I didnt realize because he was standing in front of me without introduction. While I was explaining about the problem, they were talking to each other instead of listening to me. I felt I was ignored again. Finally, I asked for a manager, then the guy said, I am the manager. I was complaining how you people are rude, then he said that I was rude with stuck up face. I have been very happy with my car and the sales department people treats me with respect. On the other hand, service department people showed me very poor service and did not respect the customer at all. Even they charge the most expensive cost.

I bought this car with 3k miles on it from Mercedes Manhattan. At the time of purchase it was 5 months old. The first 2 years were great. The third year the problems started. I have probably had every hose, spark plug, brakes, tires and many other items replaced. This is now my 4th year owning it and for the last 7 months it has literally been in the shop every single month. The check engine light comes on every other week at this point. I called Mercedes corporate and they told me to keep bringing it into the shop! Really??! A $100k car and they tell me to just keep getting it fixed! Absolutely useless! I will be switching brands!

2003-2006 E series Mercedes in fact a majority of MBZ in these years use a sensotronic braking system SBC provided by Bosch. It has a secret limited number of uses before the computer renders the car inoperable. There were tons of problems with these and Mercedes and Bosch placed a 10 year unlimited warranty on them. Well mine went out at 9 years and instead of replacing it, the dealer reprogrammed it as directed by Mercedes and Bosch to allow for more brake actuators insisting there was no need at that time to replace it. I voiced my concerns at that time as I already knew from 100s of other owners that this thing is a time bomb. Well it lasted 3 months beyond the warranty and failed. This part costs 50% of the total vehicle current value and my car is cherry. I contacted Mercedes and they told me to go pound sand in a professional manner of course. Second Mercedes and now LAST Mercedes, probably have 5 -10 more cars in my lifetime, they would probably all have been MBZ. This was a deliberate avoidance of making the right repair the first time knowing full well they just increased the cycle count based on our driving habits to get us out of warranty. Mercedes plan is to get all these cars off the road because they are accidents waiting to happen, huge liability tail risk. When these controllers fail you have virtually no brakes. My real anger comes from their blatant dodging of the warranty and second such poor customer service on a for the most part quality piece of equipment. The whole thing reeks of fraud pure and simple.

I have owned Honda or Acura products for my entire life. I drive quite a lot but thought I would try something different this time. I really loved the look and feel of the CLA 250 and thought I would test drive it. I was hooked. I bought the car on the spot. Great sales and finance support. No issues there. However, after about 8000 miles, the car started to have issues with the brakes, electrical system and front end, which I am sorry to say, I was forced to document meticulously, wasting numerous hours. To make a long story short, I was treated so poorly it was staggering. And by a Mercedes dealership, which I really didnt expect. I have owned the car for a little over a year; it has been in the shop about two months out of that time and still is not driving correctly. The service manager and general manager are not only unhelpful, but downright rude. Stay away from these guys.

On June I bought a Mercedes-Benz CLA45 AMG. After about a week of having the car a check engine light was on, took the car to the dealer and after a couple of days the dealer told me the problem was fix and it was only a bad sensor. After another couple of week the check engine light was on again; took the car to the dealer and after about a week of having the car I was informed that the 4 fuel injectors had to be change. Car was good for about 3 weeks. After that once again check engine light went on; took the car to the dealer one more time and this time is was the fuel pump that was replaced. I express to the dealer I was very unhappy with the situation. After going back and forth with the dealer about the situation, they told me I had to open a complaint with Mercedes-Benz USA by calling a 1-800 number. I did that and after and received a call from a MB regional manager that told me they review my complaint and were not able to assist me with my problem and explain me that if I wanted to get something done further I shall get legal counseling because they were very firm on their position. After all this I decided to move the page and get rid of the car. I purchase a BMW, which I had always have for many years and never had a problem with. This whole nightmare cost me 30 thousand dollars.

If I could give no stars - I would. I bought a used SLK (2 years old) with the usual approved mercedes talk that went with it and at the check list showing what work had been carried out before I took delivery. The salesman told me that it was one owner. Turned out to be two when the log book arrived. Mercedes are washing their hands of this lie as the sales man has now left, although I did tackle him before he left and he was looking into it.The tyres were delivered with the check list showing 6mm. 5 months and a puncture later they were 2mm. Again Mercedes have no interest as the tyres are still legal and are not taking any responsibility for my tyres evaporating. I have done 1000 miles in this time. No way on earth have they used 4mm tread, but Mercedes wont budge. They are legal and thats it. I had a wheel taken off and it had to be hit with a hammer to move it. The mechanic recommended I had them greased during my next service, but on the check list it is showing that they had been removed and greased.The car now sticks in a low gear when travelling in slow traffic. Its been back to Mercedes twice. They havent found a fault and apparently no fault is showing on the computer but they have done 200 miles in my car to check it and the last time was delivered back to me covered in mud. I am 4 miles away from the service centre. They have offered to pay for me to have it cleaned (take to a car wash effectively). This is the worst service I have had from anyone anywhere. Mercedes customer service are just weird with their random phone calls that last about an hour but resolve nothing. They dont care about their customers and that it pretty much it. Ive told them that what they need to say is Im very sorry that you are unhappy and we will make sure that your queries are responded to and explained. Rather than their very defensive attitude of the car is legal, the salesman has left - what happened to the customer is king. I will never buy another car from them. Id rather take a bus.

I purchased this car in Bogota, Colombia. I had to get my second servicing. I called in advance and they did not have availability for two weeks. Meanwhile, my check engine light comes on. When the servicing date finally arrived I am told that the camshafts are messed up and they cant do anything until they hear instructions from the main headquarters. When they received instructions, the instructions were to dismantle and document and nothing else. 10 days later, the car is still sitting in their garage. They dont even offer a loaner car or an actual date of completion. I cant get ahold of anyone in Bogota. When I call MB America, they also cannot help. Have been trying to get in touch with Germany no luck as well. It seems like Mercedes-Benz does not care about customer service and or its clients.

We purchased a Mercedes E350 in 2012. We already replaced 3 tires. Each one costs us $350. We owned more than 20 different cars in our family for all these years and none had this problem. After some web search, we found out the Low Profile Tire which are used on Mercedes E350, will not survive a deep pothole or a curb touch. That is why they have so-called Tire and Wheel insurance. When we purchased the car (new), the sales person did ask us (casually) whether we want to purchase this insurance. He did not bother to explain the significance of the problem. Now they said since we turned it down, they cannot do anything about it. Also there is no way that one can replace the Low Profile Tires with the Regular Tires. We are stuck with this problem. NJ is known to have many potholes on the streets.

This was the worst service department Ive ever encountered! My car had problems from day one and Ive been back nine times with my car out of service for over 50 days and still the problems remain. The service also put charges on my credit card that were completely unauthorised and to this day has never responded as to why they did that. Even the Santa Monica dealership is awful. I cannot wait to be done with this horrible lease and move on to a better company! I have been in touch with their corporate apartment and they have been just as pathetic. I always thought so highly as a Mercedes name but I realized its just a brand and nothing more.

I bought my C300 back in 2010 from Walters in Riverside, CA with two year extended warranty. I paid $3000 extra. At that time, Vincent, the agent who sold the car to me said that the seat covers were made from genuine leather. But last year the seat panels on driver side and passenger seat in the back were torn apart right where the stitches were. I went to the dealership in Fresno, CA, but they could not help neither the MB headquarter in New Jersey. I rolled back the cover and found it was made from vinyl. The C300 manual says the seat cover is made of genuine leather and the interior trim is made of wood. These are not true. MB is being dishonest and lied to me. I found on the internet that a lot of customers were reporting the same problem. I am still waiting for the defective airbag to be replaced. MB wants people either forget about the safety issue, die naturally or sell their cars.

Down for service 9 times for wiring problems and sensor failure 2012 SLK350 with only 10700 miles On it. Asked for a discount on extra service contract. Because of repeated problems major system failure, they offered me 100 dollars off a 1200 dollar 3 yr plan they wanted to sell me over the phone. Their executives spend more than that on lunch with wine it was a INSULT. I asked for 1/2 price. No way! told immediately... I now have a rapidly depreciated car I cant get jack for with Carfax. I dont have a chance of getting a decent price if I sold it today!!! DONT buy Mercedes. Make the hurt a prestige auto. Their motto is THE BEST OR NOTHING. I SAY GIVE THEM NOTHING. I have all receipts from Mercedes if others have the same problems.

I bought a 2001 Mercedes-Benz CLK 430 from them and not even 40 days later, the car is acting up. I took it back to them and they offered to pay but now they are saying no. I am completely frustrated with them and now they wont even take my calls. Please help.

I have a 2008 Sprinter 3 L diesel and at 251000 miles the timing chain broke driving down the road at 60mph under cruise control. Since its an interference type motor the Benz certified mechanic recommended replacing the motor. Poorly built delicate vehicle. Ill never buy another Mercedes. Ill buy American next time.Updated on 10/06/2017: The new motor goes into limp mode about every 500 miles. Mechanic replaced an egr sensor but didnt fix problem. I have no faith to take it to dealer because two of them, (one near Boston and other in Novi, Michigan) have tried to get out of honoring warranty. DO NOT BUY A SPRINTER!

I bought my used 2002 Mercedes Benz c230 about a year ago with a small used car loan. Everything seemed to be okay with the car but that only lasted about 500 miles. Everything on this car is broken. My dashboard is dry rotted and chipping away, the side door panels just come off when trying to open them up from the inside. Everything I touch literally just falls apart in my hand as if its been put together with Paper glue! The controls that open and close the windows have literally just popped off and are hanging there! I have electrical problems, my windshield wipers dont work (I live in Florida), my air conditioning doesnt work... Ill be driving down the road and my engine just turns completely off and I lose all power to everything including steering. My SRS light is on so I have no locking seat belts, airbags or horn. The car is literally a death trap, I seriously am concerned for my safety driving it and to fix all these defective things that are happening is going to cost probably 100 percent of the worth of my car. Im a hard working person, and this car has been nothing but a big hole I throw my money into. Im still paying it off so its getting parked and Im biking to work. Thanks, Mercedes for ripping the public off with this piece of junk!! Btw the car has only 70,000. I owned a dodge neon with 215000 miles on it that ran better than this!

Are you experiencing a design engineering defect with your MB E350 which leaves black stains on the molding beneath your 4 doors? I have it on my 2014, and see it on almost every white E350 that I pass. It is caused by a drain defect in the doors, which MB will not even acknowledge. Their arrogance is beyond belief. Their answer to me was to use Murphys soap.

I am contacting you on behalf of my brother who owns a Mercedes C220 CDI Avantgarde since December 2009. After being told that the galvanized steel is rusting on the rear wings, it broke down - unable to start. The garage replaced the alternator, water pump and the belts, but while returning home, some dashboard lights indicated another fault. He was told not to drive it as a risk of fire. Another garage re-wired it and told him it had been on fire previously. Once again, on the way home, the faults showed up on the dashboard so he had to take it back to them once again. Now, the garage is having to look further into the problem. However, when he got the car, he was not told that the car had been on fire. My brother is not happy because it has cost him 845 pounds. Until now, I would be grateful if someone can get in touch with him. Thanks.

We purchased this beautiful black SUV in December of 2011, over a year ago as of today. I debated between an Acura vs. a Mercedes. I have owned an Acura in the past and was pleasantly surprised by Acuras outstanding customer service. However, I chose Mercedes, assuming they too would have impeccable service. This assumption was far from the truth. The Mercedes did not come with running boards and since I am short and we live in rainy Oregon, its essential to have running boards and mud flaps. We didnt want to have mud flaps put on until we received the running boards as the two really need to be installed at the same time. We have now been waiting over one year for the running boards. I have called Mercedes directly and been told we have been put on the preferred list but they did not have an ETA of when I would actually get them.To make matters worse, I purchased rubber floor mats and received a recall notice for the drivers side, took the mat in and was told they had to actually take the current mat, mail it to Mercedes and wait for Mercedes to mail the new one back. Again I am told, no ETA, and off the cuff, good luck with that...

In Oct 2012, 1 week before Sandy, I purchased a lease from the above and traded in my vehicle. At the time of the transaction, the dealer took my vehicle and I signed a contract for my current lease. The only amount of payment indicated on the contract was my first month payment. Ive recently experienced unacceptable and despicable customer service regarding that purchase. I was temp displaced from my home following the weather events. Upon my return to my home, I received notification that I was responsible for a lease penalty for over mileage in the amount of $2500. At the time, I figured Mercedes did not update their system to reflect the new lease purchase. This was during the second week of Nov. I had my license plates put on my new vehicle on the 16th of Nov and inquired about the notification to Claudio **, the salesman who sold me the lease. At that time, he explains that I have to work that through Mercedes Financial or I could have had that rolled into my new lease payment. I spoke to his boss, Peter, on 16 Nov. who told me there was nothing that they could do although they wish they could. On 17 Nov., I had to travel out of town for work and then came the holiday. I contacted Claudio last week, and asked to discuss this matter with the district manager. I was told to call him this evening. His name is Scott. Scott explained to me that I missed a window of opportunity after I spoke with Peter. I had 24 hours to respond in person. That opportunity consisted of redoing my contract so that the $2500 which was never brought to the table during the deal process could be rolled into my new monthly payments. However, when I spoke to Peter, I was told that there was nothing he could do so this window of opportunity was in fact never presented to me in writing nor verbally.I explained this to Scott who seemed surprised. I have asked Scott to send me all of this information in writing explaining that a window of opportunity was presented and it is no longer valid. No other options have been presented to me. I am a disabled veteran who has been a loyal customer with Mercedes since 2007. Now that the deal has been made, Im being treated poorly because the entire terms of agreement at the time that the deal was made, were not explained to me either verbally or in writing. I only went into this new lease agreement because according to the terms of agreement that were laid out, that I was informed of, it was a great deal. I have since been blindsided with the omission of a lease penalty I would be responsible for upon accepting the deal. The fact that the $2500 lease penalty or any lease penalty for that matter fee was never brought up during the entire deal process is a tremendous error on that entire sales team. I am kindly requesting your assistance for a viable solution because this type of treatment is unwarranted and completely unprofessional.I have since contacted the CEO, Mike Morais, and received a response from him in Dec 2012 apologizing and informing me that he would look into this matter and get back to me. I have sent follow up correspondence as there is not a listed number for him to no avail. I have informed Mercedes Benz Financial from beginning to end about this matter. They too have tried contacting the dealership to no avail. Ultimately, I am responsible for full payment and this is a hardship which I have explained and have attempted to work with Mercedes Benz Financial to make payments to avoid delinquencies. However, my account was recently submitted to a collections agency as I was unable to make the minimum amount requested by Mercedes Benz Financial. I did work out a plan with the collection agency that is within my budget constraints. However, this situation should have never come to this. My vehicle to this was in mint condition and the only reason why I traded it in is because I was tricked into a deal. Thank you for your time and attention.

The Mercedes CLS 550 is one of the best rides on the road today. Performance is unsurpassed, along with style and fit & finish. Mercedes the finest production vehicle on the market today. Innovative.

I bought a brand new special ordered gl 450 2014. In 6 months, I took it back 3 times to the dealer. Transmission is banging in to gear. They kept it 2 days. Updated a program and problem is worse. Its now jumping on the highway. The dealer said drive it for a month then bring it back if it happens again. It happened while I was driving out of the dealer. No help and I just spend 90 grand on a Gl 450. Never again I would buy a Benz or recommend anyone to buy a benz. Poor service. They experiment on your vehicle.

I have been a customer of MB of Boerne Tx for a few years. I purchased my last vehicle from them. I will not be going back. On June 27, 2017 I brought my car to MB to check an engine issue. I utilized one of their loaners. I picked my car up the next day and drove to my house. I opened my trunk to grab my cooking cutlery which I had put there the day before only to find it gone. I did a quick check of everything else in the car and found I was missing two other items. What makes this so frustrating is I blame myself since this is not the first time Boerne MB employees have stolen something from my car. The other time, I reported the theft immediately to my service advisor Linda who gave me a complimentary wax job. She told me she had reported that theft to management. I should have emptied my car out before taking it there but I was in a hurry and forgot my cutlery was in the back.I did not bother to go back and report it because obviously nothing would be done or it would have been done the last time this happened and would not have happened again. The main reason I am providing this review is so other Mercedes-Benz owners do not make the mistake I made and become a victim of MB of Boerne employees. Empty your vehicle before you leave it with them.To MB management, I sincerely doubt I am the only one this has happened to since it happened to me twice. This would be easy to find out which of your employees is the thief or thieves. Plant something in a vehicle and track it. You will catch them sooner or later. You have lost my business but maybe you can prevent this from happening to another customer. Had you done this after the first time I reported it to you it might not have happened again. Dont get me wrong, I blame myself but even after the first time I thought I could trust you. More fool me... it has been an expensive lesson replacing my Wusthof cutlery set but it is a lesson learned. I will utilize MB of San Antonio from here on but my car will be empty regardless.

Mercedes Benz 2005 ML 350 - On the morning of March 19th, I noticed a strong electrical burning smell from inside my car. Thinking it was something in my dashboard or with heater, I drove right to my mechanic. He at that time found out the cause of the smell was my driver side seat warmer element was smoking and burned an approx. 2-3 inch hole right through the leather. (I was utilizing my seat warmer on this cold 32 degree morning.) The seat warmer had also burned right through my long down jacket causing a large hole, approx. 3 inches on the back of my coat. Luckily, the coat protected my skin or I would have had a burn on my left upper thigh area. I went to the local Mercedes dealership and was told it would cost me approx. $1,400 to replace the warmer element and seat top. When asked why I was responsible, I was told I was past my 50,000 mile/5 year warranty. I am extremely upset and angry with this malfunction, and Mercedes is very lucky I did not get injured or have my seat catch on fire with my small children in the car.

I went into Walters Mercedes Benz in Riverside to try and figure what could be the problem of the noise - I had just purchased the car from a friend - and he didnt want me to have any problems so he paid $4,000 for a diagnostic check up to make sure all was good. When I was at Walters - not sure if he was a salesman or a mechanic, but he said that that it is a common occurrence for the roof window to fail. He estimated $1600 to have it repaired. I have just finished to talking to Mercedes Benz, and got the total runaround, Two people there Tara, and Antonio, said that they were unaware of any problem. How about you. Please let me know if you have the problem and how you solved same. Carma. **.

Recently I had an issue with my 2011 Mercedes E350 sedan. The blind spot sensors were inoperative. My car had just lapsed in warranty. I took it to the dealership and they told me that I would have to pay to get it fixed. I contacted Mercedes Customer Care and they were very helpful in getting it resolved amicably.

I purchased a Mercedes-Benz GLA 45 about 6 months ago, it has only done 2600km, the reason being the AMG has the most uncomfortable seats I have ever driven in. The rear of the seat is only 290mm wide, after drive any longer than about 30 minutes my right side of my body is in pain from the bolster pressing on my hip and leg. I have tried adjusting the seats several times to no avail. All MB Gold Coast could suggest was to buy another MB with more comfortable seats in it. Or come in so they could check the seat adjustment. After going online I find a lot of people complaining about this problem. Even 2 car reviewers commented on how bad the seats were. I do not understand why this problem has not been addressed. My only choice is to sell the car, which is a shame because everything else on the car seems fine so far.

Power steering is leaking on our 2008 ml350 with only 54000 miles. You would assume that power steering in a Mercedes will last longer than that. No parts available, have to buy a whole new steering wheel column $3500. Had to replace the lift gate motor at a cost of $2000. The power steering rack developed a leak causing the oil pressure to the unit to fail resulting in loss of power steering function. This vehicle does not have a warning system to alert the driver of this type of failure. A previous safety recall was issued January 2009 (safety recall #2008-120011) for 2008 ML 320s for a defect such as this. However, this particular vehicle was not part of that recall. We feel this part should last the life of the vehicle without failure.

I bought a 2003 Mercedes E500 in early 2015. Thought I was getting a good deal on a used luxury car with less than a 100k miles. In less than a year I have spent a little over 3 thousand dollars in repairs. And that is going somewhere other than the actual dealership which would of cost me 3X as much! One of the main reasons I bought a Mercedes was because I thought they were supposed to be reliable cars. The only thing I have been able to rely on is that I will be in the shop every other month. On a positive note I took it in to the dealership for a fuel system problem that Mercedes were covering under an extended warranty and the service was great. They treated me very well, fed me and made me comfortable. And the car is a dream to drive when its working but I have a problem with the esp and some brake sensor now that is gonna cost me 2 grand bringing up the cost of repairs to near what I paid for the car in the first place in less than a year. There is no reason for anyone to buy a used Mercedes. The only people who can afford the repair costs of a Mercedes are the people who can afford a new Mercedes and if you can afford the repairs on a used Mercedes you should just buy a new Mercedes. Used Mercedes should just go straight to the junkyard so poor people like me dont get tricked into buying these money pits.

I purchased my C280 with 7 miles on it. It was the car of my dreams and my very first new car. To make a long story short, five years after purchase and a lot of money invested in maintenance and repairs and no warranty, Ive been told that I need to replace the camshaft plugs, sensor, adjuster, balance shaft, engine mounts, transmission mounts, timing chain and seals. Not to mention, both door handles broke off a few months ago (and to think I blamed my children). Whats worse, the mechanic added that those problems are common problem in C class vehicles from years 2006 to beginning 2008. Basically, the Mercedes Benz company is aware that this problem occurs in their vehicles due to a plastic camshaft that was previously used. Why wasnt I told this while I was still under warranty? Why werent the parts ever recalled? I am so hurt because I cant afford the $5,500 repair on my dream car! The quality I always thought accompanied the luxury of Mercedes Benz is a joke and I cant begin to express my disappointment.

First failure at about 30k miles, humming noise... Dealer changed hub and bearing under warranty. Just over a year later and a catastrophic failure of exactly same bearing, caught just on time as I was ready to drive to California. It would have been possibly a fatal accident. Mercedes Benz refused warranty work since the car was out of factory warranty. The bill was over $3000. Fortunately, I had purchased an extended warranty from a NON-Mercedes source. However, I strongly feel that Mercedes should have covered the repair. Many attempts with Customer Care center... They will not respond in writing (email) and now they do not return phone calls...

I am not super happy about this car, its quite compact and lacks lots of comfort features that most of cars in its category have. When I start the car, it jumps. It doesnt start smoothly. Also, it seems that it is very cheaply made, every small pressure makes a dent. The gas tank is quite small and gas finishes so quickly.

I placed an order for a Mercedes S class through a leasing company in October, for January delivery. Having placed the order I asked the leasing company for confirmation that the car had been allocated by MB. The leasing company suggested I complain to MB and ask them to confirm allocation. I had both written and MB at that time and they seemed to be responsive to my complaint. I then had a call from a woman from MD in Holland and she confirmed that the car had been issued for production, with delivery in Mid January. I contacted the leasing company who subsequently confirmed that the dealer still had no confirmation of allocation. My attempts subsequently to clarify the situation have been a complete waste of time. MB Europe now consider that it is not a problem they will discuss because I dont have a contract directly with them and now it seems the conversation I had about delivery in January is a figment of my imagination. It never happened. In other words I am either an imbecile or a liar. The attitude I get from MB is its nothing that they will comment on. Just completely abandon any responsibility to meet their obligations and commitments. They have the nerve to challenge what I say when I have it in writing. Anyway, needless to say, Im appalled that they just couldnt give a damn.

I own a Mercedes Benz SL 500 (TRS680 GP). Earlier this year, the car went into your workshops ten (10) times before they were able to repair the distronic sensor.At 30,000 km, the car went for a service. Within 50 km after the service, the suspension collapsed and there was a complete failure of the brakes. Fortunately I was able to avoid an accident. The car was towed in to Mercedes-Benz Sandton (corner Rivonia & South) on Monday July 18, 2011. This morning (July 29, 2011), I went and enquired what was happening and I was told the parts for the suspension were due on the 4th of August.Only after the suspension was repaired could they establish why there was a total brake failure. If more parts are required, then I guess there will be a further 3- 4 weeks of wait without my car.The customer service center will not return my calls. (Lance)In summary, straight after the car was serviced, a serious safety problem arose – namely, the suspension and total brake failure occurred. Previous experience showed that repairs, namely the distronic, are not reliable and excessively slow.Please explain to me why I should not notify the relevant authorities on the apparent inability of your group to maintain vehicles in a safe and roadworthy condition.Your reply without delay would be appreciated.

Low profile, flatless tires on the S550 4Matic - My car is leased through my company. I have the car about 17 months. I still have another year and a half on my lease. During this time I have had to have a total of 11 tires replaced and now my car is in for a flat tire once again. The leasing company actually reimbursed me once month lease payment because my car was in the shop for almost 8 weeks. I have had it with this car!!! Im a CEO and need a car that is reliable. I asked to get out of the lease and they stated some preposterous number to pay to get out of it. Im wondering if others with this type of tire are experiencing the same frustration as I am. Im actually afraid to drive my car anywhere for fear I may go into a pothole. I also do not feel safe in it for fear that I may have a blowout. Any suggestions?? My next step is to get an attorney to get me out of this. Until the flatless tires are perfected, Im going to look into an SUV that has substantial tires on it.

I went there to purchase a GL 450 2015. The purchase was all cash. We agreed on the price and after waiting for the finance guy to clean up his desk which took a lot of time, we were ready to sign the papers. After two hours being in that dealership the sales manager came and informed us that the general manager wants us to sign a paper and also put $10000 security deposit in order to make sure that we are not going to ship the car to China for two years and then they will return the deposit. They even took a copy of my Dental license. I objected the security deposit, in the beginning after consulting with someone they agreed to the signing a paper and copy of my license. After signing almost 90% of the paperwork the guy got a phone call and then told us they cannot go ahead with the deal. We wasted more than two hours in that dealership and felt very insulted. The General manager think everybody is a criminal otherwise they prove they are not... just not American way.

The Mercedes Benz E350 has been a complete disappointment. Ive owned other cars by BMW, Acura, Ford and all surpass this supposed luxury car. The 2016 E350 voice command system is horrible, which is a problem since Mercedes designed this as the primary interface to all the driver functions. Completely useless. The GPS is also completely useless. If you can get it to correctly accept a voice entered address it will send you to the wrong place with the longest route possible. I am completely at a loss as how MB would include such inept systems in one of their vehicles. Detracts from any positives the vehicle might have.

I had a MB b2008 that caught fire spontaneously and was totaled. The car was maintained regularly at the MB dealership. Over the years there were problems with the vehicle with the engine light coming on. The last visit for the same reason the car was into the dealership again. The vehicle was released to us for observation and 4 days later the car caught fire. The extended warranty expired a few days earlier. I live in Ontario Canada. If anyone else has had a similar situation please contact me.

It is my duty as a member of my community to issue this public service announcement. Please read and think carefully before buying or leasing any Mercedes vehicles. My wife had always dreamed of driving a Mercedes. After months of shopping around for the best model, I finally surprised her with an E350 in November 2013. Unfortunately, within one month a bubble was formed on the front passenger tire and it ended up popping while I was driving 30mph on a date night with my wife. I brought it into Mercedes to be serviced and I was assured that this does not happen often, so they replaced it for free. After this first incident, I was a bit wary but still was optimistic that her car was safe to drive.About a month later, my wife was driving alone late in the evening on her way to a class when she hit a minor pothole and both her front tires popped. My wife immediately panicked, because she was stuck in New Rochelle, pulled off to a road late at night and had to wait two hours in the cold for a tow truck to come. During this long wait, she noticed hundreds of cars driving over the same road that were not affected. This was the last time she ever drove this car alone.Through the spring, I continued to notice bubbles appearing on the tires. In March of 2014, there was a bubble on the front and rear passenger sides of my car, which both had to be replaced. This brought the count up to 5 tires in 4 months. By April, there was another bubble on the front passenger which brought the count up to 6, so 6 new tires within 5 months. Im 52 years old, and have driven over a dozen cars in my lifetime and I have never experienced anything like this. Every time I would bring my car into Mercedes I was told that my car was safe and this shouldnt happen again.In September of 2014, around 9 months into my Mercedes experience there was yet another bubble forming on the front passenger side of my car. As usual, I brought my car in to be serviced and they assured me that this would not happen again. I was skeptic, but I needed a car to get to work, so I continued to drive the E350, which had become my car after my wifes traumatic experience with it.The winter was a long, brutal one so I tried to avoid driving the Mercedes as much as I could. Once the snow cleared up, I started to drive it more regularly and of course in the second week of March, I noticed a bubble on both the front and rear passenger sides of the car. Ive become an expert on these situations, so as per usual, I brought it into Mercedes to be serviced. Less than a week later, I was with my wife, and her friend who has a newborn child when the car hit a pothole on the freeway. The front passenger tire popped, and the three other tires had bubbles that had to be replaced. We had to sit on the highway, with a newborn child and wait 40 minutes for a tow truck to come and rescue us from this madness. During this 40 minutes, with the baby crying and my wife and her friend in fear that another car could crash into us as we waited on the highway, I observed that no other car had any issues driving over those potholes. My tire count was now 13 tires in16 months. 9 days later, I was driving home at night around 10PM and yet again another tire blew. Although Im young at heart, I can no longer deal with the stress and fear of driving this luxury car. I had previously owned or leased many different brands of luxury cars including Lexuss and Audis and I have never experienced anything like. After every one of these occurrences I called Mercedes and asked if there was any way I could get a new model car that wouldnt have this issue or end my lease short, and they continuously blew me off. After my 14th tire had to be replaced, I called Mercedes corporate to alert them of this issue and to my surprise they werent alarmed and didnt seem to think this was a serious issue. The regional manager I spoke to - **, who claims to not have a supervisor told me that the issue was with the roads, not with the car. Yet, when I asked him why this happened to me through every season and didnt seem to impact any other cars, he had nothing to say. So, please, think carefully before letting any of your loved ones or yourself drive one of these dangerous vehicles.

I decide to change my Toyota 1999 Camry and buy well reputed car Mercedes E class. I bought brand new one (e 300 Sedan) in September 2009 with total cost of $80,000. On first week I give complaint that the left window is not sealed and make noise. They refuse to admit that there is wrong with car. At 50,000 km I get warning sign for engine on screen and it turn up that there is problem with fuel injector and they replace most of engine parts. At 90,000 km the car start to give a very loud noise sound at all speeds. The problem found to be with differential. It worn up. My Camry till now with me I never had window problem or engine problem or differentials.

I am very disappointed about how Mercedes-Benz being so irresponsible of the subpar products which they do not stand behind. My friend purchased a brand new Sprinter back in 2017. After less than a year and just over 24K miles, the car had failed to accelerate with very noticeable knocking noise coming from engine compartment. My friend took it to Mercedes-Benz of Brooklyn and was given a lame explanation of cause by water buildup. He was given an estimate of almost $30K to replace the whole engine assembly. How ridiculous! The price tag for the truck is about 60K and less than a year and under 25K miles later, it needs a new engine! I can never imagine a brand name like Mercedes-Benz would produce a subpar product like this and yet refuses to stand behind. I do not think it is the right approach to retain existing customers and attracting new customers. I would give 5 thumbs down if I had the choice.

I purchased my Gla250 From Mercedes Benz in Ft Myers Florida 12/2014. I started having problems with my tire, bad smell in the car and a rattling noise. I have been to three Mercedes dealers, Ft Myers, Orlando and Naples trying to resolve these issues. I have also contacted customer service and nothing has been done. Dealing with Mercedes has been the worst experience ever. Mercedes Benz customer service does nothing to correct the issues. I am driving around a $40 luxury (supposedly) car, with a rattling sound that smells like crap inside. I assumed that Mercedes was a car manufacturer that stands behind their product but it is obviously not. My previous car was a Lexus and Mercedes can take lessons from them on Customer service. Whatever you do, DO NOT Buy Mercedes Brand!!! Consider any other car manufacturer. You will be sorry if you choose Mercedes.

Bought a 100k 2018 AMG E43. Wonderful car with a digital dash. Not one issue with the vehicle. Always have driven Mercedes...but...MBrace is absolutely the worst app ever designed, second only to Mbrace customer service which is even worse. The Mercedes Me app never works and just times out or tells me the sunroof is open when it’s closed. Customer service clowns just say, We are experiencing issues with the app, or, Delete and reload the app on your phone... Never anything helpful or useful. Calling them is a complete waste of time. $100k for a car that I cannot remote start. I love Mercedes but will consider BMW or Audi for my next car as the Mbrace experience is so darn maddening.

In 2009, we bought a 2002 Mercedes ML-500. We are the 2nd owner of the car. A few years following the purchase of the car, every time when it rains, our car is leaking water everywhere, from the front light, sunroof, floor board to fuse box, and back light from the back seat. We have our two and a half years old son sit in the back seat; he got wet all over. We took the car to the Mercedes dealer. They want us to pay $600-$700 to check to see what going on. But the thing is, a Mercedes car never leaks, and also they are the best car brand in the world. Our friend has an older model car than us but never has that problem. Anyone has the same problem as mine who can give me some info?

Bought my first car (this being the 2020 plate 70 reg A-Class PHEV premium plus 1.3L hatchback), and unfortunately the navigation system and customer aftercare was ATROCIOUS. I was back in the Merc showroom a week after I purchased the car due to the speedometer showing 70mph on the side streets and 20mph on a motorway! There was also NO sight of the mandatory accessories that were in the car. The ENGINEERS said that a full download WASNT completed on this BRAND NEW fully fitted, TOP OF THE RANGE vehicle and even after them taking my car in for the day, its still NOT WORKING. When requesting an initial check up of the car (due to the navigation system failing and taking the longer routes around town) he told me to press the SOS system in the car which directs you to air ambulance, then a roadside engineer (both who said the whole situation has heightened due to the fault of the salesman). The inadequacy of the sales team is awful especially with their customer aftercare and ’support. When the car arrived, the salesman who I dealt with didnt bother showing me any of the cars gadgets, the car wasn’t even full charged on the electric - there was no effort made when presenting the car which was very disappointing. The car is a premium plus (top of the range) meaning that all the extra features such as the cable are meant to come with the car. When questioning the salesman I dealt with, he refused to acknowledge that the accessories came with the car and stopped replying to my messages giving no response! It was only after dealing with the engineer, we pushed for the already paid for accessories. Being a loyal customer, we had foresight of purchasing another vehicle however, due to the REPETITION OF TERRIBLE experiences with the car, customer services, problematic navigation…. I’m appalled! The whole experience was very troublesome, lack of support was given from the Mercedes Leicester team, there was absolutely no aftercare provided. The car’s navigation and speedometer is STILL NOT WORKING. I don’t recommend anyone to purchase this new vehicle, especially from the Leicester branch. Very disappointed.

I have a 2010 C300 MB and the driver seat tore at the seam. It tore at about 65,000 miles. I didnt report it until over 100,000 miles. I guess supposedly that was my biggest fault but quite frankly now I dont even believe they would have done anything about it back then. The seat is made cheaply from low quality fake leather... even if it did tear at 100,000 that is not ok either. I have had many lesser brand name cars with many more miles than this and I can say not once has a driver seat seem given away. I would only see this issue for a fraction of a second as I entered the car to sit down... out of sight out of mind. (My bad!!?) That being said I am just warning people not to buy the C300 series due to poor quality seats... poor quality that the MB USA wont even stand up for when it fails prematurely... unless you think a seat failing at 65 or even 100k miles isnt premature. The passenger seat motor also failed which I didnt complain about and had to pay to replace myself. I didnt want to pay again for another sub par piece of equipment so I reached out to MB and got no assistance. Even after going by the dealer they supposedly talked to MB USA and they refused to help I was told. After calling MB USA they had no record of me going to the dealership with this issue. Shocking! Very very poor customer service and basically standing up to do the correct thing. I have driven BMWs the past 25 years. It looks like I am going back to a BMW!!! They just made my decision easy!! Maybe BMW would have said the same thing I do not know, but I drove many for the past 25 years with more miles on them than this MB and funny enough I never had to call BMW (or Ford or GMC) to ask them to fix it BECAUSE IT NEVER TORE IN THE FIRST PLACE!!! I have to admit I always put MB sort of on a pedestal but this experience surely brought them crashing down to earth!!! And they have landed in a ditch!!! Btw, I am now also driving around in a car that MB told me could kill me because of a faulty air bag, but they cant replace it yet... keep on driving it... Sounds like a great idea too!! Not!

If I could start by giving them 0 star, I would have. But unfortunately youd still have to give them something. Let me start by saying that if anyone wants to see my email records or phone conversation records that I had with MBUSA, feel free to reach out and I will provide them all to you. I leased a brand new C300, full package just about 3 months ago. Starting the moment I played any music, I heard a noise coming out of the doors, mainly the front doors. So, I reached back the dealership within 2 days, and I said there is this issue with my car. Sure, bring it back to us and our shop team should be able to fix it for you, said the dealership to me. The car is brand new, and its under 100% warranty. Long story short, over the last 3 months, I was given a loaner car for about 20 days! 5 different times, they had my car to work on it, different dealership, and yet, they are still not able to fix the issue. The issue comes in whenever I use the bluetooth to make a phone call, listen to any music, or playing a radio. The shops have tried changing the speakers, doors, entertainment system and so on. None of them fixed the issue. So what I did was that I thought I could call MBUSA and have them get involved with this major issue.Irene **, Executive Referral Manager, the person who I started communicating from the first day, told me that, Were sorry that this issue is within your car, and we are here to help you out. Sure! So, she offered me a $100 gift card to a restaurant! My first reaction was that, Are you being serious? She said, how about a $200 gift card to a nice restaurant where I could take my friends and family for a night. My reaction to her words was just unbelievable. I said there is no way that a customer would say yes to this, where they have to deal a car with a broken entertainment system for 3 years! How would you want this to go away?Anyhow, I emailed her, and I noted the conditions that Im willing to go with at this point, which one of them was to have MBUSA buy back their broken car and give their customers money back. Irene emailed me back (and called) and said Sure! We are going to work on this and it would take about 4 to 6 weeks for us to go over this. I said thats fine. As long as I know thats the case.After 5 weeks exact, she called me and said, We are unable to buy back your car and it is what it is. There is nothing we could do at this point! So, I discussed with her over the phone that, How would you even say that? There is 100% something wrong with the car you support in your region, and you say that you cant do nothing? She, again, said, We are sorry it is what it is and hang up the phone! In the middle of our conversation, she said her own words and hang up the phone! As easy/crazy as it sounds like. So, I got really upset, and I emailed her that, We were talking I believe, and you hang up the phone on me. That is not nice in no business environment. This is no buy it and you are on your own - This is The best or nothing. So after she received my email, she calls me back in 2 hours and said, Im sorry that the answer is not what I thought it would be, but there is nothing I could do. I asked for her managers name or email address where I could talk to them instead. And she refused to provide any. So I emailed the day after, 3 times, and no response. The day after which would be today, she emailed and said the decision was made by her team and Frank **, which I cannot provide you his information. Also, I am not going to reply to your emails after this. So, long story short, please do a bit research on the type of car you want to go with, and make sure you dont have to deal with these people. They are very rude, unprofessional, and untrustworthy and unreliable. I am, in fact going to make legal actions about this and as I have been told, this car is an easy 100% lemon law buy back, by the California laws. MBUSA just dont want to take it the easy way. Just remember, first they tried offering me a $100 gift card to a restaurant and have me let go of this case. Thank you.

I purchased a 2017 CLA 250 December 2016. I have less than 20,000 miles on the car. I dont live in the city but have had to replace two tires for what Mercedes calls a bubble. Ive had numerous Mercedes and have never had this problem. I dont drive in the city, dont have speed bumps where I go. Mercedes say warrant doesnt cover this. Mercedes is only a name. The quality of their cars a lower than HONDA. You pay all this money and get nothing. The extended warranty is a hoax. How do you have an extended warranty that ends and you havent used your original warranty. Then there is no warranty. Any car you buy now gives more than Mercedes. Its just the name, the car is overpriced and overrated.

Mercedes Benz: A waste of money on Roadside Assistance Package or Emergency response package. Futile Products that Mercedes Benz Offers: 1. SOS-GPS, 2. Towing Service, 3. Loaner Cars Service, 4. Customer Service. Last week, Our family was traveling to Death Valley National Park from Phoenix for a get together party. We started around 12.00 noon @ Friday from Phoenix and planned to reach destination by 6.30 pm with several breaks in our Journey.When we are on I-93 and close to Mile Mark 64, Our Mercedes E 300 car had flat (tire blow out though it has run flats on it) around 4.30 pm, which is around 180 miles away from Phoenix and another 120 miles to Vegas. We pulled over the car and realized our run flats were of no use anymore. We tried to move our car further down the roadside aisle but the car doesn’t move and shows the indicator as if its disabled. We called immediately to Mercedes Benz SOS call (A red button on top of our head in Mercedes Benz), They received our call and politely directed us on suggestions to press another wrench button to reach roadside assistance. We followed their instructions. We called for RoadSide assistance for help.We had a conversation with roadside assistance for 15 minutes and gave our location along with mile marker. We been requested several times by our Mercedes Benz on our location, We shared what we know as we are nowhere in the middle of desert and don’t know exact location where we are other than our Mobile Phone provided coordinates. They recorded information and said that they are going to look for a toll truck guy to pull our car near to Henderson Las Vegas Mercedes Benz Showroom.We requested either for a loaner or provide a rental car as the toll truck doesn’t pick 4 people due to their policy constraints. We made it clear that we are ready to pay for those services as Safety is much priority at this moment as we are in middle of highway. To our Surprise, Mercedes Benz couldn’t offer a loaner nor rental. Instead they suggested to get a ride from a family member. (Who the hell on the world can give such a dumb response other than Mercedes Benz Call Center when they already know that we are 180 miles away from home location.)After waiting there for 2 hours and having several conversations with Mercedes Benz Call center, They called again to find our exact location as they couldn’t pinpoint our location. We immediately responded them by sending our Google maps locations. After an hour, We called them up again (around 7 pm) and realized that they might take another 1 hour to pick our car. So we made up our mind and said to come and tow as we are going to leave keys inside and lock the car.Here is the interesting part. As Mercedes Benz offers Lock and Unlock features through your mobile App from anywhere, I requested them to call me when they are about to pick my car so that I can unlock using my App. In that way, its safer to have keys inside of car and keys would help to start the engine. The customer service rep says that they are not sure whether that feature works. Bummer. Finally, we agreed to leave keys nearby front tire and leave the place. We called for Lyft and our pick up was ready in 15 minutes to take us to Vegas.Now the question arises on the products of Mercedes Benz. 1. How come Lyft able to pinpoint our location and render services in less than 15 minutes and dropped us safely to destined location whereas So called Advanced Machine Mercedes Benz couldn’t find its own location where it was stalled. 2. How come Lyft being an App operated able to provide best Customer service where as so-called Luxury vehicle Mercedes Benz doesn’t even know how to talk to its customers and provide some solution and get them to safe destination. 3. How come Mercedes Benz couldn’t offer a loaner car to its customers who are in needy (This is desperate state of being safe) than to promote on their brand.4. How come Henderson Las Vegas Mercedes Benz fail to understand the customer needs instead claim as if their cars is good to move on run flats for another 50 miles. (When the car itself states as if its disabled and cannot move).After coming home, We realized as if AAA and Lyft are better than so called Luxury cars. Just think what would have happened if you have kids in the car, same situation and middle of nowhere. Why do we need to buy these cars which sets high expectations on their services but failed to execute when needed?

My E500 4Matic car does not run and the MB dealership wants me to pay 7500$ for a temporary fix. When I purchased it NEW it immediately went bad... I have paid over 12,000$ for the same issues and now I find out there was a class action suit against MB.. What I have been trying to get here in Florida is an attorney to start one.

First of all, I wish I had known about this site when my incident first took place. I just want to share my experience with everyone so that people can be aware when purchasing a Mercedes Benz. I plan on speaking out on every single forum out there, and if it can help even one person, then I will be satisfied. I live in Los Angeles and purchased a brand new E350 in 2007. Just a few month after the purchase (around 10,000 miles on the odometer? ), I was driving down the freeway when the car came to a sudden stall. The engine completely died, and I could not get it started back up. I was in the second lane from the inside, and the freeway was full of drivers speeding at 70-80 mph. Unable to get out of my car, I watched vehicles behind me careening to a sudden stop or jerking to rapidly change lanes. It was truly a frightening experience.I called 911 to report the incident then AAA to get a tow truck. The CHP arrived within about 15 minutes to help divert traffic away from my car as I was at a dead stop in the middle of a 5-lane freeway. The officers alerted me that it is too dangerous to stand still in the middle of the freeway and that they needed to immediately move my car off the freeway. Since they didnt have towing capability, the only way for them to do that was for them to push the car from the back with their squad car while I steered towards the nearest exit. Without getting too dramatic, I will say that this was probably the most frightening experience of my life. Luckily, no one was injured, and the car just suffered a lot of scratches on the rear bumper as a result of it being pushed by the police car.I wrote to MBUSA and explained the entire experience plus access to the police records. They offered absolutely no sympathy. They didnt even offer a nice gesture by offering to fix the scratches which would have cost approximately a few hundred dollars - pocket change to them. They didnt see any seriousness to the incident. I could have been seriously injured, and I could have caused serious injury to other motorists on the freeway that day. The message that they were sending to me was clear: I am an isolated incident to them, so I do not matter at all. Theyre a big, powerful company with millions of other buyers, so of course they dont care. How nice. Im the familys third generation of MB driver, and I will most certainly be the last.

Ive just purchased a 2012 ML350. Though the ride and the overall quality of the vehicle is nice, the door lock on the passenger door came defective. Weve had to wait over a week to get the part to fix the problem, but the auto-lock function does not work. A company like MB cant even get a simple thing like the door lock. Its going to be serviced again, which my car will be in service more days then driven. This ruins the new car buying experience. I bought the car through Dez at Long Beach MB. I had the service done at House of Imports in Buena Park, CA. Not only I had to wait over ten days for the part to arrive, when it arrived some parts were missing, so I had to wait over the weekend and then some to get my car back. When everything is thought to be fixed, it wasnt. The consequence of this defective part and questionable workmanship is having the new car buying experience ruined and it ruined the image of MB. This is my third MB, and this is not something that happens to supposedly one of the most luxurious brands in the world. ML may not be their best car, but it may well be their most important vehicle this year. I cant understand how this could happen to a MB vehicle. Id understand if it was made in China like vehicles.

On April 3, 2012, I purchased a pre-owned 2007 Mercedes-Benz SL550 from a well-established Mercedes-Benz dealership for reliability and assurance. On September 13th, 5 months later, I heard a whining, grinding sound coming from the engine area. On September 14th, I took the vehicle to Mercedes-Benz of Encino wanting the dealership of origin to investigate the problem. Their diagnosis was replacement of the ABC pump. After considerable negotiation for what I considered their responsibility, I paid $3015.95. On Saturday, October 13th, I started my vehicle and a red indicator read ABC malfunction. Also, smoke exited from under the hood and oil leaked. Again, it was towed on October 15th to Mercedes-Benz of Encino. After inspection, I was informed the ABC system hose had burst. The initial assessment was $882 for repair. After several emails to the General Manager, I was informed the cost was $629. My argument is two-fold. Although, the vehicle was not certified pre-owned, I expected Mercedes-Benz to had fully inspected the vehicle prior to sale. Second, when installing a new major pump, why not install new hoses preventing this malfunction? The first repair cost was outrageous, and the second cost avoidable and ridiculous.