I own a Mercedes C300 2015 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. Somehow I took it to Mercedes Benz of San Jose and I was told that piston and connecting rod need to be replaced and gave me a quote of 11K and mentioned, We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine. This car is being serviced at the dealer and they never mentioned that early C300 have wrist pin issues in their engines and they have a service bulletin for the same. Mercedes denies to take responsibility for this issue. On top of that my AC smells like dead rat. Again my dealer never mentions anything about lawsuit against Benz. To all reading my post if your car AC smells like dirty sock/rat there is a lawsuit against MERCEDES and they will have to fix it. For all owners of C300 take your car to dealer and have them inspect your car for POTENTIAL PISTON FAILURES and have that written in your JOB SHEET for FUTURE. Mercedes has been the worst unreliable and they are lying regarding their known issues and then not taking any responsibility for inferior quality of their parts.

I purchased a Benz E250 Coupe 2 Door in 2010 straight from the dealership. The vehicle was hardly used and is mostly driven by a driver and no passengers and has only been driven less that 30,000km. Last year the front passenger seat, when you try to adjust the seat forward or backward only one side moves. Therefore the seat becomes one sided. When we took it in to the dealership they said that the mechanism under the seat needs to be changed. Guess how much it costs? Close to USD5000.00. How can a prestigious vehicle such as this have a defective part that powers a seat that was hardly ever used? Inferior comes to mind. So how can I get some relief?

In 2009, we bought a 2002 Mercedes ML-500. We are the 2nd owner of the car. A few years following the purchase of the car, every time when it rains, our car is leaking water everywhere, from the front light, sunroof, floor board to fuse box, and back light from the back seat. We have our two and a half years old son sit in the back seat; he got wet all over. We took the car to the Mercedes dealer. They want us to pay $600-$700 to check to see what going on. But the thing is, a Mercedes car never leaks, and also they are the best car brand in the world. Our friend has an older model car than us but never has that problem. Anyone has the same problem as mine who can give me some info?

First off, Ive always been an advocate for Mercedes Benz having owned 2015 c class, but I have to say Im utterly disappointed with the recent service by Benz hence the 2 star which should be a 1. Im currently driving a 2019 A220 sedan which if it drives normally, is an absolute breeze. Unfortunately, Ive not had that pleasure of driving without a problem. From inherent breakdowns, to various warning lights turning on. There was a recent recall for this vehicle, mind you, but after the recall I’ve had countless visits to the MB repair shop, Im still having the same issues. My mileage is just 16,000. I am truly sad right now and feel let down by MB. I would surely reconsider my commitment to your brand.

Living a relative short time with a 2001 E430 was a disaster. The troubles started at only 4,000 miles. Massive electrical issues such as A/C, window, seats, Bose stereo, instrument cluster digits going blank, numerous check engine lights, ABS failure, traction control failure, speed sensor failure and constant Hella headlight issues. Despite repairs made under warranty, I found myself at the dealer at least once a month. There were more than several mechanical issues as well such as engine mounts, V8 running on 4 cylinders only, and many many more. I sold the car at a loss, but I am very glad I did. If you pay $70,000 or less or more, you should expect quality. Mercedes Benz obviously isnt concerned about quality. Motor Werks dealer in Chicago is careless. This was my third nightmare with a Mercedes-Benz product, and the very LAST. I have gone onto Lexus with absolutely ZERO quality and reliability issues-ZERO. Lexus customer service is impressive.

We purchased a new GLS 550 SUV in 2017 to replace our 2004 Toyota Sequoia with over 200,000 miles. The Mercedes has been a disappointment from day 1. Terrible handling in rain and snow. The ride is stiff and uncomfortable. Expect to pay over $2,000 for tires every 20,000 miles. Simple oil change and service will set you back several hundred. We could never get the radio/nav to consistently work in spite of numerous trips to dealership. The best part is we leased this vehicle in 2017 and the lease expires soon. We are under our mileage since we continue to use the old Toyota Sequoia as it is more comfortable. We actually plan on paying the remaining 2 months on the lease and returning vehicle early since it only takes up space in the garage. Our next purchase will be another Toyota.

My thoughts about Mercedes Benz Financial and Customer Care Im completely unhappy, disenchanted and disappointed with Mercedes Benz Financial and Mercedes Benz Customer Care. To give you a timeline of events I leased a brand new AMG C 43 2019 MB on February 9th 2019 and exactly 3 days later the engine light went on and as of today February 26th the Mercedes Benz mechanics have yet been able to remove the engine light. Hence as of today my out pocket costs have been over 5,000 not including the ceramic tints I put on the new car all for nothing. At this point I have filed a grievance with Mercedes Benz Customer service and they have commenced the Buy Back Process which they say takes 24 hour period before someone can reach out to me. That was 4 days ago and still no call or email from someone from Mercedes Benz to address my concerns absolutely ridiculous. All the while all I have heard in regards to customer service is, Mr. ** you have to understand we didnt manufacturer the car, you signed a contract. Excuse me, yes I did sign a lease agreement but at this point services have not been rendered and in order to have an agreement and or contract both parties should act professionally and with high business standards and morals. Mercedes Benz USA should own this and be accountable for me being inconvenienced. It is now February 28th and still no car, and not one senior level executive has reached to me to make this right. Throughout this process the lack of responsiveness and customer service mentality as been lacking and definitely in question. Ultimately the sad part is that I still dont have a brand new car and what was supposed to be a proud day in my life has turned out to be a nightmare. E. **. Not sure at this point if I should cut my losses and to Audi. My feeling that I have lost faith in the Mercedes Benz brand. It would have been nice if a a senior executive would have had the decency to call me personally and claim ownership regarding my experience with MB Financial as well as customer care.

E500 2005 40k miles. Routine check up as MB suggested! Problem: oil/fluid leaked on garage floor with a big spot (a lot of fluid). 4/19/2016 drop off the car for MB dealer service. 4/22/2016 they sent me a report about the leaking oil/fluid. Reason: The fluid leak appears to be coming from the transmission pan/13 electrical connector. The repair would be similar to a transmission service. Open transmission pan, replace filter, gasket, electrical connector and torque and clean area of leak. $758 VIP discount = $658 + tax.I called and emailed MB customer service to help about this situation. I believe they stand behind their products. They called me back to let me know that it is out of warranty even the car is 40k and take a good care. They can not do anything. I found out she never talked to the service dealer to find the issues of the car. Bad customer service, irresponsible! She needs to understand the issues before she talked to me but Nope! This really bad customer service and bad products too. I hope MB get this message and talk to her about how to solve the problem!!! My car is still at Fletcher Jones of Fremont 5760 Cushing Parkway, Fremont Ca 94538.

I was a loyal owner of Mercedes Benz (two cars in the past four years). My most recent purchase is the C350 Sport. It came down with a transmission breakdown last week, after three years and just 86,000 miles. I had the car towed to the Euromotors (Germantown, Maryland). I was told that I was to pay about $10,000 in repairs. I became a Mercedes Benz customer because of your craftsmanship and reputation. I never expected a power train issue so early in the life of such a great car. I love the car; I enjoy driving the car, and I expected to remain a loyal customer for a longtime. In fact, I was planning to trade my C350 for the new E350 Coupe next year. The dealership is not willing to do a courtesy repair on my car because my regular services had not been completed by them. I would like the Mercedes corporate office to intercede on my behalf, but when I contacted them (in not so many words), they told me that I was SOL (short on luck), and I was at the mercy of the dealer. I guess I made a big a mistake when I left BMW to become a Mercedes owner.

My Mercedes SL 550 is an awesome bright red convertible with automatic roof! Beautiful with top up or down. Car always causes people to tell you what a beautiful car you have.

The Car is reliance on computers too much and the price of taking your car back to where you bought it is too Costly. The cars are made from the cheapest parts they can make in China and want top dollar for the sale of the car. And the servicing of the car is too high you better off buying a car from Japan.

I bought one brand new diesel Mercedes 250 C-Class and I want to know is it standard safety feature in countries where they keep left to have a pull to left if you leave the steering wheel? I complained to them and they are always so nice that I could not complain strongly. Besides, their team convince me its wonderful. This one year my mental peace has gone and I am using antidepressants (I am a doctor) to keep my balance. I have lived in USA, UK, Australia. I know about high-end cars.Now I want your help. How to help the Germans to improve their car technology? I want to donate my car to them to improve their technology. No conditions applied. They should not feel ashamed because I am helping them so that so many other customers will be benefited.PS. First month servicing, they said alloy wheel bend is there (are they made of alloy or alumina?), and slowly, one of the tires developed one bulge. Later, 2 more. Please help me to improve the great GERMAN MERCEDES BENZ CARS. NO CONDITIONS APPLIED. I ABIDE BY MY LETTER.

The engine light was on and they had to fix it. I received the car the same day, after noon. But the next day, the light was on again and the car did not start.

I bought a Mercedes ML350 2012 in mid October of this year. The check engine light came up after one month and a half (1,500 miles). I took it to the dealer of Massapequa three times and it seems like they cant fix it. Now, Im driving their loaner car for a week and they promised to have it done, asap. I dont know yet the New Yorks > law. I think after 3 or 4 times, I should get a replacement. I was so proud to have another Mercedes (I own a 300SD 1985) when I bought it and now I feel like I was wrong. Isnt this a serious issue? The dealership didnt even call me today as they promised me, to let me know what the story is and how long I have to wait for my truck. I am so frustrated with this serious issue and I am asking you if you could be able to do something about this. Thanks.

In April 2013, I bought a pre-owned 2007 Mercedes E550 at the Lexus Dealership with 49,000 miles on car and bought a one-year Lexus Gold Protection Plan. In the one year and 4 months time frame, I have had to replace the brake pads that were supposedly put on at the Lexus Dealership prior to the car being sold to me. Last week, an indicator came on that said car too low. I am thinking I must have a flat tire but it is way worse than that. I get out of car and the rim of the car is sitting on top of the tire. I make it a half mile away to Express Oil and thankfully they are able to put car in their garage that night. The next day, Express Service department tells me the right front suspension has gone out and it will be $1465 to repair car. This is so disappointing that I bought a pre-owned Mercedes of such poor quality. When I called Mercedes about 2007 Mercedes E550, the customer service reps, Jackie and Olivia, were rude and not the least bit helpful. When I asked about possible recalls on the 2007 Mercedes E550, she said there were none related to my issue. There are many complaints online over this particular Mercedes model and year. Jackie made it clear to me that Mercedes values brand loyalty and because my repairs were done at Express there would be no consideration of help from Mercedes. Jackie also told me that they look at brand loyalty and since I did not get my car serviced every time at Mercedes that this would seem to influence whether I was loyal to the Mercedes brand. This is my second Mercedes so I informed her that I was pretty considering that I have bought 2. She did not care about pleasing the customer and basically told me because my car was a 2007 that this played a role in the car having issues. I am now noticing while idling that the a/c runs hot so that I am sure will cost me more money. I bought a lemon on the 2007 Mercedes E550. I am one unhappy owner of a Mercedes and I am extremely disappointed with the arrogant, uncaring customer service at Mercedes. No more Mercedes once I trade this piece of junk!!!

Mercedes SLK 350 2012: Bad burning like smell entering car below steering wheel. Reported this to M.B. Canada and dealer when I bought the car. I was told to watch for oil drops, antifreeze etc for 3 years. Finally I found how I could demonstrate the smell to the dealer, who kept the car for over a month and drove 2000 km. Could not find the problem. Car was returned and I was told that they are unable to correct this problem and one of the managers will contact me. It might take a long time. That was August 2017. I wrote many e-mails, but nobody wants to talk to me. I am very unhappy with the people representing M.B. I also contacted Germany, but no help. I also contacted M.B. Germany, answer - Contact M.B. Canada which I did with no help from them.

I was enticed by Mercedes to buy this car. I was told that there would be only 150 in the United States and that you could never buy the same model with the color of the anniversary edition. That was all fine. They did not sell the color and there were only 150 made. However!!! When the 2019 E400 came out you can walk into the showroom and buy the car with the same color as my 25 year anniversary edition. Very poor of the mercedes company to do that. I have owned probably 7 or 8 Mercedes in my life, and I have bought last one I will ever buy. The car has devalued a lot because of this. I am looking into filing with the Better Business Bureau against such lousy practice of such a large company. I will never buy another Mercedes and I will tell everyone to never trust what they have to offer. So please!!! In my opinion look elsewhere before you buy and overpay for a Mercedes... Look at Audi or BMW before you trust this company.

When I purchased my new car in 2005, I wanted it to be special. My initial thought was to purchase a Toyota Camry. But after test driving a Mercedes (just for fun), I convinced myself that if Toyotas were great cars, then Mercedes Benz would be an excellent car. I really thought that MB would have better engines. But now that my car is non-functional at less than 100,000 miles, I wish I would have stuck with my first instinct and bought a Toyota.After reading different class action lawsuits, I find this to be a common problem with several MB models. I realized MB cars are not as good as I thought or had claimed to be. I am very discouraged with engineering technology on this car. I can’t imagine paying almost the same amount I owe to repair the car. But I honestly don’t see myself purchasing another MB vehicle again. I hope for MB to take care of its customers, as I have heard other dealers such of Toyota, Jeep and Ford taking care of theirs. I want Mercedes to get me in a new car, fix my car or purchase it off from me.

I bought a 2001 Mercedes-Benz CLK 430 from them and not even 40 days later, the car is acting up. I took it back to them and they offered to pay but now they are saying no. I am completely frustrated with them and now they wont even take my calls. Please help.

I am writing this letter to state my displeasure with having to replace the front rotors on my 2011 Mercedes E350 Blutec with only 30,584 miles. This is our fifth Mercedes starting in 2007 with an E320, a C320, E320 CDI, CLK350 and the current E350 Blutec. Each car was driven about 15,000 miles per year by both drivers, averaging 70% highway, 30% local. We have never had any problem with brakes, rotors or anything in that area. Our current Mercedes E350 Blutec has the sport package. On September 12, 2012, we had the front right tire replaced because we hit a pot hole that ruptured the sidewall of the tire. The tire was replaced by Quirk Mercedes of Bangor Maine, mileage 26,375.A summary of the succeeded maintenance By Brumos Mercedes of Jacksonville, FL follows: Service on October 17, 2012, car mileage 29339, for regular Flex A Diesel special. Right rear tire found to be worn bald. We ended up putting 3 new tires on the car. Total bill is $1,156.45. Service on November 12, 2012, car mileage 30,584. Incoming customer complaint: Very noticeable heavy vibration appears at most highway speeds. Service checked balance on all tires. The 3 that Brumos replaced checked okay. The RF tire that was replaced on September 14, 2012 by Quirk Mercedes of Bangor Maine needed to be rebalanced. Post service comment: There is a brake vibration at highway speeds coming from the front rotors. A cost estimate to replace both front brake rotors (brakes pulsate when applied) of $535.90. Total bill is $24.88. We now have a time period when we did not drive the Mercedes very much. Service on March 8, 2013, mileage 31,569. Note from last service visit: We discovered a noticeable vibration that appears when the brakes are applied at 35MPH and higher speeds. Customer has felt the same condition in the steering and in the drivers seat. The tech stated it needed front rotors. Service note 31580 found front brake rotors with excessive rotor run out causing a vibration when braking. The tech then replaced the front rotors, front pads and new sensor. Road checked okay. Bill total is $556.16. Our service advisor, who we like very much, informed us that the run out or warping is most likely caused by overheated brakes that cool unevenly such as keeping the brakes applied in the same spot after stopping or running through water with hot brakes. Nowhere in the Mercedes manual is this discussed.I would think that the excellence of German engineering would design rotors that would stand up to these conditions. I hesitate to declare a design flaw, but perhaps the design margins have been compromised for some other consideration. In any event, I really do not want to face another rotor replacement in another 30,000 miles.

I bought Mercedes E350D 2016 from Mercedes Liverpool about 2 months ago. 16k on the clock, manufacturer approved. On the way home I noticed that the car starts to vibrate when I press the brakes. I contacted Mercedes Liverpool and they said that I need to go to the nearest Mercedes and fix it and they will cover all costs. I paid £1200 to change brake pads and disks and rear alloy wheel. Mercedes-Benz of Liverpool did not pay me anything, they keep saying my different stories. They said that they already sent money into my account, then they said that they issued check 2 weeks ago, then they said they need to get an approval from head office and so on. When I contacted Mercedes Customer Service, they replied to me saying that Mercedes-Benz of Liverpool had already paid me by the check so I had to go back to Liverpool to confirm that but they said: No we are still getting an approval from head office. Absolutely useless service!!! Worst service ever.

Im one of the unfortunate people that purchased not one but two vehicles that fell into the terrible HVAC issue (2015-2018). I had a 2015 GLK and now have a 2018 GLE. Both have the known issue of the horrible vinegar, mildew smell that comes out of the AC every single time you turn it on. There was a class action lawsuit that required them to fix this issue, but they find loopholes and of course their technicians cannot explain why my car isnt covered, even though my VIN clearly shows that it should be covered. After Dec 2020 you were supposed to be able to go into a dealership and have the problem fixed.I took my car to the dealership in Pleasanton, CA, the service coordinator confirmed the smell immediately. After looking at the car she called to say the tech also identified immediately but then went on to say it wasnt covered... but couldnt explain why. After she had told me that they had in fact fixed several vehicles with the same issue a few months prior... my EXACT model and year.I contact Mercedes Benz USA. After reviewing my complaint they offered a goodwill credit of $300... towards a $613 repair. They said they considered customer loyal, the age of the car, service, etc. So Im not sure why I didnt fall under that umbrella... Ive had 2 MBs, I sent over all service records, my car only has 50k miles... and I worked for Mercedes in my 20s in the SERVICE department filing claims. I am the definition of customer loyalty. This is just a slap in the face. It took me over 20 years to finally buy my first Mercedes (I had wanted one since working at the dealership) and its an accomplishment, I should be proud of my vehicle. But Im embarrassed to have people ride in it. This is supposed to be a luxury vehicle and it smells rancid.I am so disappointed that they would rather lose a customer and their reputation over a few hundred dollars. They clearly do not stand by their product or their customer service relationships. I would completely understand if this was just MY car but it affected over 2 million cars and covered 3 years... I ended up with 2 of them and I cant even get one of them fixed. Needless to say Im done, its just the principle of bad business, I dont believe in it. I support those that support me. I feel cheated.

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

I cannot express in words my disappointment and disgust in my recent experience with Mercedes-Benz. I will never own another model. It is certainly not what I would expect from a luxury car or a first-class dealership. I researched for several weeks before choosing to purchase and finally deciding on the GLA. The fact that it was a Mercedes made the decision easier for me as I knew it would be a car that would be flawless and have unmatched resale value. I purchase a new 2016 GLA 250 on July 18, 2016. After driving my brand new GLA for only 2 weeks, I took it in for an unusual wind noise coming from the drivers side window. I trusted that because the car was sold to me with an obvious factory default, the dealership would make every effort to remedy this problem and ensure customer satisfaction. I was heartbroken to be told that it could not, and would not, because the noise was due to the way the car was factory-made and attempting to do any repairs would void the extended warranty that I had purchased. To date, no one from the dealership or Mercedes-Benz has contacted me or made an attempt to remedy this situation. Unfortunately, because of this experience, this will be the first and last Mercedes-Benz I will ever own. The unfortunate thing for Mercedes-Benz of Beaumont, whether they realize it or not, is that my husband is a bank president in a small town about 25 miles west of Beaumont, that has three locations, and I work in a thriving school district in a town 30 miles east of Houston. Between the two of us, we know a great deal of people. We know first-hand, about customer service and how vital it is to a business, large or small. We intend to tell everyone we know of our horrendous experience with that dealership. To add insult to injury, I have since received an email indicating that I have received new inquiries on my credit, which may lower my credit score. It did indeed change my credit score by significantly dropping it several points. The report details show they are all due to inquiries from Mercedes Benz. After contacting MBUSA by phone and in writing, this is the response I have received: Hi Pam, thanks for your patience. Your comments have been shared with our colleagues at MBUSA and we regret to hear of your continued dissatisfaction. Our colleagues advise, that they have already confirmed their position with regards to your vehicle. For this reason, they will not be making further contact with you at this stage. We appreciate your understanding. Kind regards, your Mercedes-Benz Social Media Team. I have started the process to cancel my extended warranty and will be selling my GLA as soon as possible. I have reviewed the GLA on several websites unfavorably and plan to file a report with the Better Business Bureau regarding the horrendous customer service at Mercedes-Benz of Beaumont. For a company known for first class customer service and satisfaction, you should be embarrassed to have colleagues such as those at MB-Beaumont in your employ. I have since read countless reports of the same wind noise from other owners on various websites. DO NOT PURCHASE A GLA!!! As for me, I will NEVER drive another Mercedes. There are plenty of other luxury models to choose from.

2016 Mercedes Benz GLC 300 49K miles. Cracked piston. Should not happen with an engine at this low of miles. There are hundreds of posts on the issue over several years of this happening. MB corporate refuses to be proactive and recall. If you are one of the unfortunate ones who has this happen just out of warranty expect a 14 to 24K repair bill. If you are still in warranty have compression checked and research issue.

Mid November my C-350 would not start. I had it towed to the ONLY authorized repair shop in Dayton OH, Bob Ross Centerville. After several days and repeatedly calling them, I was finally told that my fuel pump went out as well as the wiring had melted and the level switch needed replaced. Oh and by the way this will cost $1850 give or take a penny. 9 days later the repairs were complete. I paid my bill and life appeared to be good again. I was humming along for a whole 9 days and lo and behold a siren like sound emitted from the rear of my vehicle, namely the fuel pump area. This occurred 3 1/2 days ago. I now cannot get a return phone call and I have yet to receive a diagnostic. Is it really asking too much to get an update on my vehicle?! I wish I could contact someone from Mercedes Benz and explain to them that we have another fine choice for our automobile repairs called the Foreign Exchange. But by Bob Ross having a monopoly it is giving Mercedes Benz a horrible name. Please Mercedes address this issue before I choose not to own another one of your cars. Your name has always stood for quality and I am concerned that this repair center does not.

This is my first time owning a Mercedes and I must say, it has been thoroughly disappointing!! Heres my issues with the Manufacturer and the Car: This is a plug-in hybrid so I expect it to charge at any Charge Point locations available. My C350e DOES NOT charge at my work location - I have 8 Charge Point stations here, none of them work for my car!! The charging stations work for 15+ different models though with no issues - Nissan Leaf, Chevy Bolt, Volt, Prius, Ford, BMW i3, i8... The list goes on. But my Mercedes WOULD NOT charge here. And when I call Mercedes Customer Service they told me as long as it charges at home thats all they care about. The Charge Point stations is not their concern. I used to own a VW eGolf and I charged it at work for last 3 years without any issues.My primary reason for choosing the Mercedes C350e model was to receive the HOV lane sticker for it, Mercedes Pleasanton dealer told me they take care of DMV forms for it - this was great to hear. Exactly 2 months after the purchase of my car, I heard back from DMV that Mercedes has sent outdated form for the HOV lane sticker. Now I have lost 2 months time due to inefficient people working at the dealership!! The clock starts again now! Mercedes has an App for iPhone which can help with many functionalities of the car - called Mbrace. I wasnt able to link my car to my account for several days. Mercedes and Mbrace customer service kept blaming each other for the issues with the App - finally it got resolved when I had to take them on a conference call.In general I have noticed that Mercedes has silos within their customer service department - instead of providing solutions to customers they provide the GO-TO info and their phone numbers to me. This is very frustrating and I did not experience it with my other cars - VW, BMW, Toyota, Honda etc. Overall its my first time owning a Mercedes and so far I am yet to receive 1 satisfying answer from their customer service department. I wish there was a way to return this car!! Do I have any options?

M-benz will hurt you. After my wife having a major electronic failure came home quite shaken just after leasing the Mercedes Benz sl63 AMG, I had the car checked. They said there were no error messages in the computer to collaborate her statements of the lights and the gauges going crazy inside and out of the car, with numerous error codes coming up. We later found out Mercedes Benz has their on board computer set to reboot with critical failure there by wiping the memory clean of the event. After other numerous electronic failures and not getting Mercedes to fix or even acknowledge them, even with photos and video, we were almost killed one night on the open highway on Oct 7 2013 when the same event that happened to wife finally occurred with me in the car. When the electronics went on rampage and freak-out lights flashing, bells dinging, flashing error codes and emergency message causing me to try to get the car on the shoulder of the road, I struck a piece of tire left on the road probably by a truck. It took the whole front of the car out. After 6 weeks of waiting for our car I called Fletcher Jones in Nevada. They told me they could not get the error codes to clear but not to worry, they were going to get it cleared up. 2 weeks later we got the car. I asked what it took to get the codes cleared up, he smiled and said the tech crashed the on board computer and it reset itself. When we drove the car back home from Vegas we had transmission trouble and error codes. I called Fletcher Jones in Las Vegas Nevada. They told me to take the car to Fletcher Jones in Ontario, 15 miles from our home in Verdemont CA. They kept the car for a few days and when they returned it they said there was nothing wrong with the transmission and there were no error codes. After several trips back to the dealership, half of the time they would not take the car. They refused to keep it till it was fixed and they would call me when the part came in. Before the part came in we were informed that my father in-law was on his death bed. I called, explained the situation and asked if they could expedite the part so we could take the car back east. I was informed by party dial that their main tech guy, George, said the car was safe to take back east the way it was.On our way out to pa, when we reached Flagstaff we started to have problems with the trunk not closing and the trunk opening while driving on the highway. By St Louis we had electrical problems and the trunk would not lock or close after opening. We drove to pa with trunk wired shut. While in pa the car was at Mercedes 4 times in 5 weeks. We were forced to stay an extra week waiting for parts to come in. We were told that the electronics were screwed up in the front of the car. Just outside to Amarillo Texas the same thing happened with the electronics that caused the accident and damage to the front of the car in October 7 2013. This time we caught it on video. We almost made it to the side of the road just before the car stopped running and went dark. The car coasted to a stop. We had no cell reception. We waited in the car for awhile. Out of desperation I tried to start the car and it sprang to life like nothing happened. Thank god we got this on video. It DID not matter to Mercedes Benz when I sent the video to Fletcher Jones in Ontario. They said not to bring in the car, they would show the video and Mercedes Benz and get back to us. They never DID!!! So much for the mantra the best or nothing.

I bought a new 2012 CLK 350 MB from Myrtle Beach Automotive. Air conditioner did not work (came from factory not working). After 1 week in service center, I received the car back. I met with GM **, Service Manager **, and Service and Parts Operations Manager ** out of the corporate office in Jacksonville, Florida about receiving another new car, extending my warranty, or refunding my money. ** went on to tell me he had the power to do whatever he deemed necessary to keep me the customer happy and the dealership in which he also represented. Long story short, he did nothing but lose a customer for life. And now for peace of mind for me and wife, we are probably going to be spending another 3 to 4 grand on an extended warranty because we are concerned that we have purchased a lemon. I sure wish I would have read all the reviews before purchasing a MB.

I bought my used 2002 Mercedes Benz c230 about a year ago with a small used car loan. Everything seemed to be okay with the car but that only lasted about 500 miles. Everything on this car is broken. My dashboard is dry rotted and chipping away, the side door panels just come off when trying to open them up from the inside. Everything I touch literally just falls apart in my hand as if its been put together with Paper glue! The controls that open and close the windows have literally just popped off and are hanging there! I have electrical problems, my windshield wipers dont work (I live in Florida), my air conditioning doesnt work... Ill be driving down the road and my engine just turns completely off and I lose all power to everything including steering. My SRS light is on so I have no locking seat belts, airbags or horn. The car is literally a death trap, I seriously am concerned for my safety driving it and to fix all these defective things that are happening is going to cost probably 100 percent of the worth of my car. Im a hard working person, and this car has been nothing but a big hole I throw my money into. Im still paying it off so its getting parked and Im biking to work. Thanks, Mercedes for ripping the public off with this piece of junk!! Btw the car has only 70,000. I owned a dodge neon with 215000 miles on it that ran better than this!

We have owned our Mercedes C230 since we bought it new in 2007. The Mercedes has outlasted our BMW 325i and our Toyota Tundra. The car still drives like new. Of course we have had regular maintenance performed regularly, just like we did on the previous mentioned vehicles. As of today, everything on the Mercedes is working properly. Unfortunately we can not say the same about the BMW or Toyota. Don’t get me wrong, the BMW and Toyota still had strong engines, it was the many little thing that went wrong. I would strongly recommend the Mercedes. We have purchased an E class Mercedes and are confident it will be as great as our still C230.

I have a 2012 GL450 with only 40k miles on it and I have had to have the front suspension replaced and/or fixed 2 times in a few months time. I researched if other owners have had this issue and yes it is a known problem since 2008. The MB dealer even knows of the issues this system has had. The problem is serious and is going to cause someone to lose a life or get hurt severely. The front suspension will just drop while you are driving and you receive a malfunction airmatic error on the dash. This seems to me a recall issue, but for some reason MB does not recall and fix the problem, until I guess a family loses a life. Fortunately my vehicle is still under warranty and they say they will fix it, but this is not my concern. My concern is that this issue is a real safety issue and the NHTSA needs to look into it. Look Takata stepped up and are fixing their faulty airbags, MB you need to fix your suspension systems before someone get hurt or killed.

When we purchased this vehicle new and picked it up the problems started. The speaker fell out of the wall while I was driving home. I fixed it before my wife gets upset about quality. We took the van to Disney and water started pouring into the van from the roof. Took it in and they fixed it and left a dirty shop towel inside the AC unit, plus dirty finger prints on the panels. Door adjustment on sliding door was not correct. Door would rattle while driving. This was repaired at dealer when oxy sensor went bad. Then the egr valve went bad. Then the AC compress clutch failed and was replaced. They made us pay the labor. AC condenser cooler totally disintegrated and fail into the parking lot in a little pile of aluminum fins. The hide lines stayed intact. This was repaired as well.Paint on the vehicle at 8000. Miles started to chip off every time a bug hit it. Now it looks bad. I used touch up to hide it. They said they would fix it and repainted it, but they never did. Now the serpentine belt and pulley and tensioner are being replaced at my cost. This cost 800 dollars, but they were supposed have fixed this with the AC compressor repair. Anyway, there is more. My van only has 38,000 miles on it. Can you believe this. Mercedes has refused to assist and we have purchased 6 vehicles from them through the years. I guess the German quality is gone and they dont care either.

I have had my 2015 C300 W4 since 2018. Here are the facts to my car and experience. I purchased the car at the Rallye Dealership in Long Island, New York. I purchased it at 12,000 miles. As of today, April 4th, 2022, I have a total of 36,000 miles. My warranty had expired in April 2019. On March 9th, my dashboard had a check engine light sign come on in so I took it directly to the Foothill Ranch service center in California. Again, I have had this car since 2018, barely drove or had any miles on it, and always received the A and B service maintenance at a certified Mercedes-Benz dealership. After checking out the engine light, Benz told me I had a positive crankcase valve and needed to replace it. The costs? $1,900. Plus, I had a diagnosis where I would need about $10,000 in repairs. I thought this was absurd being that I did not have any miles on this car or that my car would need such a costly repair plus $10,000 worth of other repairs. I reached out to the customer service team at Mercedes-Benz where I was assisted by a man with the initial S. He came back to me reading off a policy script saying they would only cover 50% of the total repair costs of $1,900... Imagine hearing that Mercedes-Benz wants to cover only 9% of the total costs of repairs my car needs. I reasoned with him letting him know I would cover up to $2,000 of other repairs needed if and only if Benz could cover the replacement crankcase valve. In return, he again reads the same script saying Benz cant do anything else. It was just so disappointing to work with someone who acted as if it was his money that I was asking for. He didnt even empathize or try to advocate for me being that I hadnt even driven this car. Yes, my warranty expired but again, I only had 35,800 miles when I initially brought the car in to check out the engine light.This experience with S really changed my perspective on this company. I am selling my car because I cant believe a brand like Mercedes-Benz couldnt even offer to cover a $1,800 repair out of the $10,000 costs of total repairs I was recommended to fix... Think about that and let it sit with you. This experience has confirmed and affirmed never to buy or support a company where although factually this car has issues and it is a quality issue WITHIN Mercedes-Benz, that youve amounted to a single percentage. Its incredible that I who have made all my payments and paid for all my maintenance services, was told no and that Mercedes cannot offer anything else. Even as a courtesy, nothing was provided. I hope that in the future whoever speaks to anyone or an S who works as Executive Referral Manager will note that they wont help you or will only cover a small percentage. I cannot wait to get this car out of my hands and provide my money elsewhere and not to this company. I am looking forward to the day this car is out of my hands, my sight, and no longer affecting my pockets.

I went into Walters Mercedes Benz in Riverside to try and figure what could be the problem of the noise - I had just purchased the car from a friend - and he didnt want me to have any problems so he paid $4,000 for a diagnostic check up to make sure all was good. When I was at Walters - not sure if he was a salesman or a mechanic, but he said that that it is a common occurrence for the roof window to fail. He estimated $1600 to have it repaired. I have just finished to talking to Mercedes Benz, and got the total runaround, Two people there Tara, and Antonio, said that they were unaware of any problem. How about you. Please let me know if you have the problem and how you solved same. Carma. **.

Mercedes E350 - I have had about 15 tires changed due to flats in about 15 months. This has and still is affecting my work and family life. I am a commission salesperson and this takes time off the streets when I could be selling and making money. It is affecting how much I am making because it reduces the time Im spending with customers. I am now missing my sons soccer game because I am waiting for roadside assistance once again. I have to change cars. I am leasing this car and I just want out of my lease. I am spending too much time in Mercedes service changing tires. Please let me know how I resolve this problem.

This car is overall a great car and I love it. I had a 1999 Mercedes before this one and was in a head on collision. It saved our lives. Thats why I got another Mercedes. The only problem I have is that its hard to change a tire compared to American made cars.

I have very bad experience with Mercedes Benz. I have two recalls. I have battery problem. It cost me $2,300. My car is 200K but the quality is rubbish. After recall, I have to walk to the North service centre from train station because they dont answer to my telephone call for pick up. When I check the rate of Mercedes Benz, it is 27th which is bottom. The past glorious time is gone. It is absolutely rubbish. Anyone buy Mercedes Bend I call he or she is HOKU, which means foolish people.

I got a brand new Mercedez-Benz 2015 C300. The luxury style with the grill that opens and closes. I got the car December of 2014, making my time with the car a bit over a year. For that whole time, my car has spent more time in the service center than I have with it. It started off with an ants that it was shipped with the car. It took them 2 months to figure it out. The ants would cover me and my 1 year old (at the time) while I was driving. Then the grill would not open, it malfunctioned, and it took them another 2 weeks to fix because they had to order the parts. Then it was the electrical, my car would not open. I would be able to drive to one location and then when trying to open the car using the remote or the door, it would not open, so I would get locked out of my car in the rain with my 2-year-old daughter. They fixed it.Then the car would just stop. It would come to a complete stop and shut off and not turn back on, another fix they said. After that, the engine, apparently for a year, I have been driving around with faulty Pistons. For some reason after all the time my car has spent there, they did not realize that the pistons were faulty, so my car would make a loud whirring noise. At that point I contacted Mercedes-Benz USA for the 4th time and they said they would look into it. Within hours of getting my car back, it had the same problem. More loud whirling and do you know what those amazing lovely people at Mercedes-Benz USA would tell me? We can offer you one months worth of payments for all your troubles.Yet my car is constantly going to need repairs and they are unwilling to either replace the car, terminate the financial agreement or buy me out of the car which I was willing to pay for another one. I just do not feel safe having me or my daughter in the car with so many problems. They do not care about the fact the car is going to need constant repairs because its under warranty. I am angry and disgusted at the treatment I am receiving from this car company.

This is absolutely the worst car I ever owned. Waited until I retired and treat myself to a Mercedes Benz. Never changed so many light bulbs in my 72 years. The electronic switch in the steering column went. The controls on the steering wheel all peeled off. The car is very shabbily made. Would not recommend any Mercedes Benz.

I am very disappointed about how Mercedes-Benz being so irresponsible of the subpar products which they do not stand behind. My friend purchased a brand new Sprinter back in 2017. After less than a year and just over 24K miles, the car had failed to accelerate with very noticeable knocking noise coming from engine compartment. My friend took it to Mercedes-Benz of Brooklyn and was given a lame explanation of cause by water buildup. He was given an estimate of almost $30K to replace the whole engine assembly. How ridiculous! The price tag for the truck is about 60K and less than a year and under 25K miles later, it needs a new engine! I can never imagine a brand name like Mercedes-Benz would produce a subpar product like this and yet refuses to stand behind. I do not think it is the right approach to retain existing customers and attracting new customers. I would give 5 thumbs down if I had the choice.

The cup and armrest facility between the front seats is empty. The passenger seats except the front dont recline to allow for back support and sleeping positions for passengers. The seat and headrest design doesnt allow for the back and neck contact to ensure support even when a standard neck pillow is used.

I think the Mercedes is a great vehicle, sleek and fashionable. What a reliable car! My only concern is the cost of parts when things do get damaged or components fizz out. My reason for giving it a 4-star. I only got to drive this car for work once, wish it was mine!

Let me start off by saying that when I test drove my 2010 GL-350 I fell in love with it. The engine was smooth, transmission great and interior quality was fantastic, so I went ahead and purchased it. Despite having 90k miles on it (I have had diesels before and run them until 150k easily and know they can go much higher so the miles didnt worry me) I thought it was a sound decision (I have also owned 2 Mercedes before and loved them both ML-350s). Well after 4 Check engine lights including Blue Tech low (the CEL came on before the warning to top up the tank!), Fuel line break spraying diesel over a relay, Blue Tech heater replacement and an O-ring failure on the turbo and over $3000 in 4 months I finally decided to trade it out. I worked with the Dealer who sold me the vehicle in the first place (MB of Westminster in CO) to try to get a replacement, but I felt like I was starting from scratch again and they were not offering me anywhere near what I paid for it (in effect negating any equity I had in the vehicle) so we ended up at an impasse (interestingly, I test drove a 2010 ML 350 with 45k on it and while on the test drive the CEL came on!!!!) leaving me with a vehicle that was nice to drive, but every few minutes I was looking to see if that Check Engine Light had come on again.....not relaxing at all!! In the end I decided to trade it in for a new Japanese car losing a LOT of money but gaining a car that has a bumper to bumper warranty for 3 years. My advice if you are looking at an older Mercedes - DO NOT Buy!

I bought a 2006 S65 AMG 2 years ago with 72000 miles. This car has been nothing of a money pit. I found the original owner and he supplied me with receipts for repairs that totaled $7000. Within the first few months owning this, I had to replace the front strut... $3000. One year later, the ABC system hose failed draining all the fluid and destroying the pump. Cost to fix this? $10000. I did get a Vehicle Master Inquiry from the dealership and this car has been constantly inside the dealership. For a $172000 car when new, this thing is a MAJOR embarrassment for MB. I later did research only to find other horror stories with Mercedes and their top of the line S series. I understand routine maintenance is needed on these, and was done on mine. Doesnt matter. They are still very unreliable cars. The Best or Nothing...? LOL!!!

I bought a 2018 GLE43 AMG Mercedes brand new. This was the first Mercedes and will be the last. This car was 85k and I paid cash. I figured you pay that much more you get more. Wrong! First week 640 bucks to replace a tire! Figured a fluke. Then at 19k miles all tires replaced. I refused to use Mercedes for my new tires. They don’t deserve my business! Then service B rolls around at 19,599 miles and they charge me 670.00 which on any other car other than Mercedes would be below 300 bucks. I have things just break, consoles and knobs. This is the a piece of crap. I owned a bug and Lexus and they both came thru for me and didn’t need the pampering. Heavens ... to top it off Sewell In Houston Texas, can’t even return a call. They are not what they claim. They are poorly trained. Stay away from Mercedes and Sewell. They both rip you/off.

I have a 1999 SL500. Car will not start. Dealer says key is failing and it needs a new key. Mercedes no longer makes this key. Car is inoperable. I’m waiting to see if Mercedes does anything. The customer care line offered me a 1,000 credit towards a pre-owned or new Mercedes for 2 years. What am I going to do with that? I have a car that does not run and cannot be repaired due to their negligence.

I bought a new MB E350 2014. The car has spent more time in the workshop than with us. List of issues: Noise in the front of car, noise while turning the car. The biggest issue with the car has been getting flat tires on passenger side three times in 4-6 months time. The tire get bubbles and then get flat eventually. This car is only 7000 miles in 18 months. Dealership keep telling us that it hit a pit or bump and other reasons to get flat tire. This is my 4th car and I never had any issue in any cars where tires get flat every two months. I am very very frustrated with this car and would never ever in my life ever ever buy or recommend anyone buying Mercedes Benz.

I have a 2013 e350 convertible with approximately 8000 miles. I have had a problem with the windows on both sides. When I close the windows, they do not stay closed. They drop down about 2 inches and cannot be closed. This causes rain to seep into the car and cause damage. I have brought the car to Mercedes dealers on 5 separate occasions and they were unable to solve the problem. They have now told me that they are working on a fix in Germany and can give me no timetable as to when it will be ready. They have refused to replace the car. They told me I should use a manual override to keep the windows closed. I feel taken advantage of and am pursuing recourse through the Florida lemon law. I would like to hear from others who have had this problem. Thank you.

2013 E350 serviced every time it required service and every time informed them that the steering wheel tilt does not work - first time it was a software upgrade they installed - still did not fix the problem. Second time they found motor gear locked and unlocked it, again it did not fix the problem. 3rd time they made a steering adjustment and applied lube, and again it did not fix it. 4th time they want to replace the tilt motor for $1,300 and give me a 50% discount. My position is that it is a chronic defect that was never fixed correctly and I should not have to pay anything. The car is now out of warranty approx. 55,000 miles and for me it is the principle and I will never purchase a Mercedes-Benz. This is my 3rd new vehicle with them and it did not matter nor have they treated me like a valued customer. My mistake was that I did not take the car back frequently when the steering wheel did not work - I waited until a regular service was needed and told them every time. A very sad ending. My recommendation - buy Lexus and you will not have this experience. Hard for me to say since I was born and raised in Germany.

Our first Sprinter 2500 full size was a 2012 from Ray Catena in Union that was back for repairs 4-6 times prior to having 20,000 miles for problems with the DEF fuel additive shutting down the engine and leaving me stranded and towed at one time. Please lets not talk about the service department, unbelievable! Terrible! They offered to change my oil and do a Mandatory transmission flush otherwise it would void my warranty totaling out to $500.00 for both and then tried to hand me a bill for almost $900.00 and told me that the oil filter is a lambswool oil filter. When I went to my local oil change business in Eatontown, I requested the lambswool oil filter and they wanted to know why I would want that when a Mobil 1 filter came out from the last oil change at Mercedes Benz in Union, NJ. We made the mistake of buying another one a 2016 2500 Sprinter full size from Contemporary Mercedes Benz. This one had the alignment knocked out at 15000 miles and chipped up the tires to where there was patches of rubber missing and I was told that they could do a complimentary alignment but I was stuck with the tires that still shake the steering wheel. The air conditioner has not worked since we bought the truck and we have been being told that there is a fix coming any month now, since October of 2017. We are now coming into a second summer with the air not working when its over 75 degrees out and it is now May of 2018 and were told that they would offer us an extended warranty at no cost. MY QUESTION IS WHAT GOOD WOULD THAT WARRANTY DO IF THE CURRENT WARRANTY CANT FIX IT EITHER!!!! By the way we only have 23k on this new truck. I would have been better off buying a used vehicle off of a used car lot on the highway than a brand new vehicle from Mercedes Benz! What a joke.

My name is Sibongile **, I have a serious concern Mercedes Benz Constantia Kloof Roodepoort, Gauteng. Firstly: I brought A class 160 classic Mercedes Benz only for fixing of the starter, they made a quotation and we agreed on the price which was R15 177.10 and I paid the deposit of R10 000. Surprisingly when I call them to make follow up, Ive been told that the car is losing power. They assume that the problem is on the petrol pump which need to be replaced. Again, they did second quote of R24 583.30. When I went to collect the car, there was another fault of sensor which need to be replaced. Again, the price went up to R32 797.50. The mechanic Jan told me that when they test drive the car the car loses the power again.I called them to find out if the car is okay but they asked me to come to the workshop they want to show me something, they told me that there is other faults in the car that involved ABS or Computer box, the car still giving them same problem of the power. Firstly Mercedes refused to diagnose the car and find all the problems in the car, they do it one by one which I dont understand. Before fixing my car they were supposed to give me the full diagnosis report because there are the specialists but they failed to do so, they told me that the mechanic does not allow that. They are using assumptions all the time. I am frustrated and running short of cash. I might lose my car, even now the car is still with them. Please intervene on the matter. I am so frustrated and running out of cash.

We put in two vehicles in for repairs. Both were charged $310 each for diagnoses. Both were not fixed first time around. They did not even test drive the vehicle before the handed it back. Both vehicles charged for parts that were changed which did not fix the original problem. I would not recommend using this repair outlet unless you have deep pockets. Simple turbo charge problem ended up costing $11000.00. Worst workshop experience of my life. Same work shop couple of years ago did the brakes on my wife`s car and forgot to tighten the wheel nuts and my wife nearly lost the front two wheels on the freeway. Only stopped to check because the car was making too much noise which saved her life.

A year ago I purchased my first Mercedes, a 2010 Mercedes Benz, GLK350. My first foreign car. The car has been driven less than 3500 miles by me. I get into the car over a week ago and the light comes on in the dash (Frontal SRS/airbag). The car will not start. The AAA service came and tried to jump me, with no success in getting the car started. He tested the battery and replied and showed me that my battery was great. Your mechanic looked at the car, after I had it towed to your dealership) and Chris informed me that the battery was no good. (The mechanic stated he could not see what was wrong until I purchased the battery.) And wanted to charge me $500.00. We all know, with common sense, that comment was incorrect.I’ve always known, if I bought a foreign car, I had to know my rights and become very knowledgeable of the Model/Make. So I maintain counsel. I remembered the recall of the airbag and airbag sensor. I noticed the rear taillight not working (A possible symptom due to faulty pyro-fuse.) If the car has a pyro-fuse and this fuse is not properly working, there is no way to start the car. It is not difficult to change the pyro-fuse but the SRS system might need a reset. Also if the issue was at the pre-fuse box. The frontal module has harmed other electrical parts on my car and need replacement. Chris informed me that the problem was possibly the pre-fuse box and it needed to be replaced and my total cost is $1300-1400. He also stated that they were not sure that the pre-fuse was my problem. There could be other issues, but I must pay for the box first before they could find out definitely. I informed him of the recall and he stated the recalls had nothing to do with the pre-fuse box. I requested that he at least repair the recall items. The parts of the recall, he states, are pending. So I find people have died because of this recall, per legal counsel, including the defected rear tail light. THIS IS A SAFETY CONCERN.I AM REQUESTING THE FOLLOWING: For this service expense to be applied to either recall or manufacturer including the battery cost and replacement. Whatever sensor is faulty, the battery was drained. Return my old battery and the pre-fuse box. Make arrangements for a loaner until recall parts are in and replaced Hire employees who are professionally experienced, compassionate, knowledgeable, honest and not greedy to take extra money home to care for his family (per the attendant). If one possesses the traits requested, his sales will increase tremendously.

I would like to express my best regards to a very knowledgeable sales associate Mark **. I wanted to drop you a note and thank you for a wonderful, relaxing service you provided during my visit to Mercedes-Benz. I want you to know how much I appreciate your amazing attention to detail. Thanks to your company and the excellent service provided by you Mark and Carly.

I have a huge issue with MB. I own a 2006 CLS 500. This was my dream car. I wanted this car so bad but when I bought it, it gave me nothing but problems. More than twice my brakes went completely out. I could not stop or slow my vehicle down, red light flashed on my dashboard saying stop reduce braking power. Do you know how scary that is to be driving on the freeway 65-70MPH & have a car cut you off & you cant stop or slow down because your breaks completely shut down, shut off. There was another couple times I was driving at 45-55mph on the street and Im coming up on a red light and I cant STOP my car at all, the breaks lock up. I feel so lucky me or my family riding in my car were not injured. Twice MB had to fix the recall SBC (Sensotronic Brake Control) on my car. Certain vehicles, the sensotronic brake control (SBC) system may prematurely shift to the hydraulic back-up function mode, due to deterioration of the wiring harness connection, or due to premature failure of the hydraulic pump.Twice they had to fix this problem. I dont feel safe in this car at all. But the icing on this cake is once I got my car out of the shop, I go to Costco & fill up my gas tank, come out from shopping and underneath the drivers side back, tire gas is leaking. Me & my family get in the car & it smells so bad of gas which isnt good for a toddler to breathe nor anyone to breathe in for that matter. So I take it right back to the dealership & they diagnosed the problem -- crack in my gas tank. So since Im catching on to all these car reviews online I do my research and come to find out that Im not the only one with this or these problems on my 2006 CLS 500. Mind you MB said the gas tank leak & replacement would cost me 3,000$ to fix. So Im doing my research and there is no recall, just complaint after complaint about this gas tank leak. MB insists if I dont fill up my gas tank all the way it wont leak. I couldnt afford 3,000$ for a problem I knew MB was responsible for. So Ive been driving around for 1yr & a half with a cracked gas tank.Dec 2015 Ive exhausted all my options. Now I cant register my car, the check engine light is on because of the crack in the gas tank. So I was recently doing more research and finally MB extended the warranty & is going to cover the gas tank problem after letting me drive around with a cracked gas tank for 1yr and a half -- doesnt sound very safe and reliable. Mercedes-Benz slogan is The Best or Nothing. I havent gotten the best customer service. Roadside is picking my car up today 12-8-15 & MB of Scottsdale AZ informed me since the gas tank is on back order 1-6 weeks and they can NOT give me a loaner car. But they are going to keep my car for 1-6 weeks till the part comes in & the service rep. informed me there is 13 people ahead of me waiting on gas tanks so really who knows how long this will take. I called customer service, they were of NO help. I called them a few more times explaining to them I will NOT have a car. How will I get to work?! They said borrow a friend or family members car (I live in AZ with no family here unfortunately). But how could this be my problem? MB service rep also suggested I can still drive my car till the gas tank comes in. But I explained Ive already used my extended registration from the MVD and I cant register my car without getting a smog and I wont pass smog because check engine light is on because of the Gas Tank Leak... MB customer service wont do anything to help. I asked them what would they suggest and they stay quiet!!! I NEED ANSWERS!! I cant afford to rent a car till when?! 1-6weeks?! They cant even give me a date it will be down, everything is just up in the air & Im ** out of luck.. I am NOT ok with the way Ive been treated dealing with MB. I thought it was The Best or Nothing. My problem still isnt solved. MB roadside is on their way to pick up my car & I still have no transportation. But my car needs to be at the shop so they can order the part. This is so ridiculous and absurd!!

I bought 2006 ml350 suv. After 8000ml check engine lights. 50.000ml transm problem two time after then engine balance shaft problem. Problem never end until now. Repair cost to me about 18.000.00.

S550 MB. 108k miles. Miss on cy 2. 5000.00 in repairs in 2 months. No resolve. MB of fort wayne cannot figure it out. This car costs over 90k in 2007. It has 120k miles. It has cost close to a dollar A MILE TO DRIVE! That is what you call Mercedes-Benz standards???

I have a 2010 C300 MB and the driver seat tore at the seam. It tore at about 65,000 miles. I didnt report it until over 100,000 miles. I guess supposedly that was my biggest fault but quite frankly now I dont even believe they would have done anything about it back then. The seat is made cheaply from low quality fake leather... even if it did tear at 100,000 that is not ok either. I have had many lesser brand name cars with many more miles than this and I can say not once has a driver seat seem given away. I would only see this issue for a fraction of a second as I entered the car to sit down... out of sight out of mind. (My bad!!?) That being said I am just warning people not to buy the C300 series due to poor quality seats... poor quality that the MB USA wont even stand up for when it fails prematurely... unless you think a seat failing at 65 or even 100k miles isnt premature. The passenger seat motor also failed which I didnt complain about and had to pay to replace myself. I didnt want to pay again for another sub par piece of equipment so I reached out to MB and got no assistance. Even after going by the dealer they supposedly talked to MB USA and they refused to help I was told. After calling MB USA they had no record of me going to the dealership with this issue. Shocking! Very very poor customer service and basically standing up to do the correct thing. I have driven BMWs the past 25 years. It looks like I am going back to a BMW!!! They just made my decision easy!! Maybe BMW would have said the same thing I do not know, but I drove many for the past 25 years with more miles on them than this MB and funny enough I never had to call BMW (or Ford or GMC) to ask them to fix it BECAUSE IT NEVER TORE IN THE FIRST PLACE!!! I have to admit I always put MB sort of on a pedestal but this experience surely brought them crashing down to earth!!! And they have landed in a ditch!!! Btw, I am now also driving around in a car that MB told me could kill me because of a faulty air bag, but they cant replace it yet... keep on driving it... Sounds like a great idea too!! Not!

I recently purchased a SLK280 and have now found that it has a serious and well known engine fault. This was from EMS warning light and fault codes 1200 & 1208 which is for faulty balance shaft. I now understand that this is a well known fault of worn teeth due to material. I am now faced with a 5000 repair bill to repair this. The car is 2007 and has only done 22,000 miles! I have been told that Mercedes are not prepared to offer any contribution to this cost. This is my first Mercedes and one of the reasons I chose it was the perceived Mercedes quality and reliability. I am really disappointed to find a Mercedes engine falling apart after only 22,000 miles.

2001 Mercedes g55AMG - I ran over a muffler in the road and destroyed two tires. After three days of searching I have found Mercedes no longer makes them!! How am I supposed to drive my car with two tires? I think Mercedes should reimburse me for my tow at the very least. Im on a fixed income and this has put me in financial trouble!! Please let me know what you can do. By the this will be my last Mercedes.

This dealership should be called the Pinocchio Mercedes Dealership because their deceptive practices are unbelievable. I leased a new Mercedes 2 weeks ago with the only requirement that Id be able to keep the same features of my 2019 car. They lied and cajoled me into a lease only to later find out that I had better features on my 2019 car. They agreed to return my car after going back and forth over the past two weeks after I was able to show that promises were made in writing that couldnt be delivered. So they promised to return my car that had 11,000 miles on it two weeks ago and take back the SUV that didnt have satellite radio or a decent set of speakers or the option of navigation. Today I return their car that I drove for 112 miles. They give me the key to my car which someone has driven almost 2,000 miles with all the filth of the employee that they allowed to drive my car. Everything about this place reminds you of a car dealership that relies on bait and switch sales. Even the manager, Katrina, who went out of her way to tell me that Mercedes would not take advantage of a senior citizen and that as an ** she treats everyone as she would want her ** older parents treated. This is not information that I solicited as clearly she was trying to demonstrate that she would never take advantage of senior citizens. Well if I was a betting woman I would bet that the only ** DNA that Katrina has is from an ** ancestor. The way a business treats current customers merely demonstrates how you will be treated if you lease or buy from this dealership. As a clinical psychologist I dont need to go out on a limb to tell you that if a person lies about something innocuous then they wont hesitate to lie to get your business. Shame on Mercedes for treating your customers with such disrespect and disdain. The fact that they couldnt be bothered to wash or vacuum a car that they drove to Timbuktu (in 2 weeks???) during a pandemic and never disclosed the wear and tear on my car by an employee tells you everything you need to know about Mercedes San Francisco!

Ive had my 2011 e550 (bought brand new) at the dealer service four times in the last 3 months for squeaking breaks. He informed me that it was due to my driving style and that no other e550s have had this problem and Id just have to live with it. Then in the next breath he told me that the brake assembly was too big for the car (manufacturing problem). They had it in the shop, put something on the breaks and then we went for a test drive later that day while he was in town. No squeak. Amazing, but not at all surprising. Later that day and seven miles of driving the whining started; then the shrill squeaking was right back. I love this car but Im going to have to get rid of it because they will not work with me at all. Im very disappointed by the quality and by the service after the fact. They made an offer to put new brake pads and rotors on it, again. Three sets of brakes within 15,000 miles - no thanks.

One week ago, I received a call from Santander with which I am in a lawsuit with CitiFinancial and Santander because when they went to repossess my car, the repo man beat me up. He did not even come in a wrecker. This happened at 8:10 in the morning on a week day. I am now in appeal because they have lied unmercifully. I received a phone call last week from Santander threatening me because I took the case to appeal and should win. I recorded the conversation as I have all of them and that is how I proved their lies. I am Pro Se though not by choice. He threatened me then 2 hours later when I went to put my key in the ignition, the words came up take your key from the ignition. It left me stranded there that night. Did they lock me out of my car? I am afraid to take it in because I dont want them to say I stole the vehicle. I dont know what to do.I was stranded for hours. I cannot do my job since I am locked out of my car, this will keep me from filing my appeal. I am a nervous wreck that they are trying to frame me for something I have not done.

Worst customer service experience! Employees and corporate and have no understanding of the warranty guidelines. Certified vehicles are only certified to their standards, not to the federal regulation standards!!! They will avoid you to avoid paying for costs they are responsible for.

I have a Mercedes E 350 and expired warranty in May 2011. It was always repaired by two dealerships near me. Now, while I am driving, car stalls and check engine light comes up. Isnt this a serious safety issue? Why not Mercedes Benz of USA not recall this issue and fixed the problem? People can be killed on the highway when this happens? This happened to me almost five times up to now. I called both dealerships and they cant take the car until middle of next week as of today (December 23rd, 2011). I am so frustrated with this serious safety issues that we are having with this E350 model or any other. Could you be able to help consumers as ConsumerAffairs.com?

Mr. Mercedes: Shake your head or roll over in your grave. Our new 2018 C43 AMG my wifes car needed new all season tires. I went to the Queensway Toronto Canada location and bought the rims and new winter tires about $4000.00, Free storage of our original tires and the new all season installed. Early April rolled by and the weather was warmer time to change the tires, this is when it started like a ** show, my first appointment was today May 29th 2018, requested a pickup and leave a loaner vehicle. We live 2 km away. Abruptly was told NO DON’T OFFER THAT SERVICE”. Went there for my 7.30 AM appointment, the staff opened the door at exactly 7.30am, No greeting other than running in circles getting the staff papers ready to do the staff job, then a HALLLLO no face to face contact. Impolite then I was reprimanded that I was early YOUR APPOINTMENT IS 7.45”. Is there a charge $70.00. You’re kidding. Im not paying to have my tires put back on, WELL YOU BETTER TALK TO ANOTHER STAFF. In the meanwhile other staff are coming to work and exercising their legs getting limbered up for their job but nobody, says hello or BOO. Then Mr STAFF, came by 30 minutes later MR SHUTERMANN, non polite no effort to even come close to pronouncing my name. Then it even got stupider, Mr Staff WHAT DO YOU WANT ME TO DO WITH YOUR TIRES. Now Im asking, “Is this a joke”, for 15 minutes’ worth of work Im there an hour now. My other issues about the car fuse cover keeps falling off and the front hood had permanent paint discoloring, when this was shown, Mr Staff YOU DONT KEEP YOUR CAR VERY CLEAN DO YOU. Now we really get bazaar. MR STAFF says YOU’RE CRITICIZING ME PERSONALLY. Wow now we’re going down a really dangerous ** path unbelievable, the ** show continues. Then Mr Staff asked me WHAT DO I DO FOR A LIVING. I expect an apology from senior Mercedes management. Completely unbelievable.

I am the original owner of a 2001 Mercedes-Benz S-Class for which I paid over $85,000. My car has a mere 54,000 miles on it and is in superb condition. A few years following the purchase of the car, the thread on my steering wheel began to unravel, at which time I replaced the steering wheel. The same situation has occurred again, necessitating the replacement of the steering wheel for the second time in 54,000 miles. In an effort to appease me, Mercedes-Benz has offered me a whopping $150 toward the cost of putting in the 3rd steering wheel on this supposedly top-of-the-line vehicle. In view of their response, I feel that Mercedes does not stand behind their products, which are sold at premium prices yet often contain inferior workmanship.

Buyers beware! You may run into the same problems that I have with a 2013 E-Class Sedan. The car (VIN=**) was delivered on 31 Dec 2012 and shortly thereafter developed a problem with the SmartKey. Take my word for it smart this key aint. It works best when at the dealer, when I first reported that problem with the unreliability the reaction was. This guy is a nut. Always very politely but the message was clear. Fortunately the system fail during a non-related service visit at the dealer. That did initiate some more investigation, after several visits to replace door handles, antennas, etc. the key not detected message, failure to lock or unlock still exists. The final straw was when it was determined that the problem was the clothes I wear. The recommended fix was to use a leather cover over the SmartKey. That failed to make any difference so I have given up and decided to live with the issue until the warranty expires. At that time I decided that the only reason buying a Mercedes could be justified is to impress your neighbors. Because I could care less what my neighbors think. Once this car is traded it will be replaced with ANYTHING but a Mercedes.The other issue is the GPS that must have been designed by a high school student. To update to the latest maps you have to wait until the maps for your car are released. It is astoundingly idiotic that the maps for every year, body style and class are different. Not only that for less than half of the update cost you can buy a Garmin that includes the GPS unit and lifetime maps that have markedly superior performance. So much for German engineering. Having said that, the car is a pleasure to drive on the highway, the roadability and comfort can not be criticized.

A recall on my CLK500, 2006 for a bonding issue sliding roof. About a year ago, while driving east bound on Highway 90 in Chicago IL, My sliding roof bonding gave way. As I was driving the sun/moon roof flew off. Thankfully no other cars were following closely and no one got hurt. After I got home, I ordered the part and got the car fixed. Just about now, I received a message from the dealer on a open recall for the same issue. Since I had already got the vehicle fixed I was hoping I would be reimbursed for the cost of parts and labor. As per the dealership this is an issue that needs to be addressed by Mercedes support center, while The Mercedes support center suggested the opposite. Been going in circles. I have had nothing but issues with this car and would never suggest to waste your money with Mercedes. A very unhappy and unsatisfied customer.

I have a 2008 Sprinter 3 L diesel and at 251000 miles the timing chain broke driving down the road at 60mph under cruise control. Since its an interference type motor the Benz certified mechanic recommended replacing the motor. Poorly built delicate vehicle. Ill never buy another Mercedes. Ill buy American next time.Updated on 10/06/2017: The new motor goes into limp mode about every 500 miles. Mechanic replaced an egr sensor but didnt fix problem. I have no faith to take it to dealer because two of them, (one near Boston and other in Novi, Michigan) have tried to get out of honoring warranty. DO NOT BUY A SPRINTER!

2010 Mercedes gL 350 engine went into limp mode in 5/2012 with 37200 just 5 months after the 30000 mile servicing. They attempted to repair it in their shop while I drove their loaner but failed. The car would not even start after they were done. Mercedes customer retention negotiated a buyback but on the day of the transaction they changed the terms. I am still paying for a car today that doesnt run.

Worst service ever! I recently got a flat tire and called Roadside Assistance for Mercedes Benz. When they sent me the FIRST guy he was so rude even went as far as saying HELL NO when I told him where I needed to be towed to. Mind you the only reason I needed a tow was because he was unable to put my spare tire on because he did not have the proper tools. So I called Roadside back. I let them know I needed someone who had the tools to unlock my tire (mind you this is Roadside for Mercedes so you can assume how annoyed I would be after someone who wasnt qualified was sent to me.) So here we go two hours still stuck on the side of the road, they send me out another tow truck and surprise it was the same guy from earlier and of course so charming I guess they rerouted me to you so I have to take you. I call Roadside imminently so that I can have someone else sent out AGAIN. Mind you I remind them that he must have the special tools that Mercedes requires to take the tire off. Of course they send me someone who AGAIN is not qualified. At this point I am livid and had been stuck from 7:30pm-10pm. Once they were unable to take my tire off the guy starts setting me up for a tow, and then informs me that the only place I can be towed for free would be the dealership which at this point wasnt open so would have been pointless but was my only option unless I wanted to pay 200$ to be towed home. Great surprise considering all that has happened at this point. Mind you I choose to discontinue my triple AAA account since they had assured me Mercedes Roadside was the best to have. What a mistake. I ended up having to call triple AAA and reinstating my account so I can get towed to my home. At this time it was 11:45pm still on the side of the Freeway. Finally speak with a Roadside rep AGAIN and of course A manager will call you back Tomorrow. Its been a day so BLANCA if you are reading this Im still waiting for your call. What a Joke Mercedes Roadside is. WORST EXPERIENCE EVER. Definitely regretting even purchasing one at this point.

MBUSA/CAC Roadside Service is not what it seems to be. MBUSA/CAC will straight out tell you what you want to hear and then dont assist as they say. They blow smoke up your **, Go see the dealer. They will make the decision. Then the dealer say MBUSA has final say. They pass the buck and dont help. As far as roadside, they use Allstate Road Service when you are not close to 30 miles of nearest dealer. Allstate does more damage to vehicles than good. They (so called techs) dont know if your vehicle needs shorter lug bolts to mount spare wheel and then they damage brakes, caliper, wheel and other components. Dont trust them.

I have a 1998 ml 320. I bought it used and in three years I have made three keys and now I need another key for my car but the dealer is telling me I can no longer get another key because I have ran out keys. I need to pay about $ 4.000.00 to replace the system. That kind of money I dont have. Please is there anybody out there who has gone through this kind of problem and how did you resolve it please contact me **. Thanks and God bless.

I placed an order for a Mercedes S class through a leasing company in October, for January delivery. Having placed the order I asked the leasing company for confirmation that the car had been allocated by MB. The leasing company suggested I complain to MB and ask them to confirm allocation. I had both written and MB at that time and they seemed to be responsive to my complaint. I then had a call from a woman from MD in Holland and she confirmed that the car had been issued for production, with delivery in Mid January. I contacted the leasing company who subsequently confirmed that the dealer still had no confirmation of allocation. My attempts subsequently to clarify the situation have been a complete waste of time. MB Europe now consider that it is not a problem they will discuss because I dont have a contract directly with them and now it seems the conversation I had about delivery in January is a figment of my imagination. It never happened. In other words I am either an imbecile or a liar. The attitude I get from MB is its nothing that they will comment on. Just completely abandon any responsibility to meet their obligations and commitments. They have the nerve to challenge what I say when I have it in writing. Anyway, needless to say, Im appalled that they just couldnt give a damn.

2016 c300 So I went in for my scheduled service. Guy tells me I need 4 tires which I already knew. I said to him never in my life did I need tires after 22 months. He comes back with a price of 1700$ for 4 tires. I’m walking around dealership talking to random people and technicians who also said they have a problem with tires. One guy had to change them twice in two years. A few technicians also told me there’s a problem with the tires but wouldn’t say it out loud. How many other Benz owners have had this issue with their tires.

Mercedes C300 - Having a multitude of problems, some are safety related. Does someone have to die in an unfortunate accident before something is done? It seems that the company is very aware of the problems, and one would believe that a car of such a prestigious reputation, wouldve addressed this issue promptly.

The check engine light came on in my 2006 MB SLK 350. I took it into Mercedes dealership in the Richmond Auto Mall, charged me $250 to tell me that the Balance Shaft needs to be replaced, a repair in the order of $5000. On looking into the problem on the Internet, it seems MB SLKs from 2006 and 2007 suffer this problem, the balance shaft breaking down at around 50-60,000 kilometers. I have read that the metal used was too soft for O.E. specifications and that a class action lawsuit was filed in Oct 2010 and dismissed by a New Jersey judge November 2, 2011. I dont understand how MB can get away with this.

Day one I proceeded to get the car I’ve always wanted, C300. I purchased a package to take care of the car in case anything happens. I found out 1. The package did not include all I was told, and 2 - I was paying for a feature my car never had. The GPS (send to Benz) was removed and three service places could not figure out what happened to it. “It’s somewhere in cyberspace” is what I was told. I then tried to renew my registration in another state; I needed the title and power of attorney, and Mercedes sent a copy.. the DMV needed to original paperwork. Twice copies were sent. I RS now almost May 2020, been waiting to register my car since March. I’ve been paying for a rental for well over a month. Now with the Covid-19 epidemic DMV is closed. If Mercedes would have sent the documents in the first place I would be registered already. Then I was told I would have to pay over five hundred dollars for them to take back my lease car.. because I refuse to lease or purchase another Mercedes. My dream has been shattered and I’m extremely disappointed with Mercedes. When I ask to speak to a manager it never happened and the customer complaints department just stood quiet as I explained My problems and disappointment.

There is a manufacturer defect at 57,700 miles. Premature failure of the balance shaft gear due to manufactured with poorly hardened metal. Mercedes Benz refused any help whatsoever for the $5,000 to $7,000 repair. If you own a 2003-2010 Mercedes Benz, better start saving your money up for the repair bill! Mercedes Benz says to Navy service member: We here at Mercedes Benz want to thank you for your service but since you arent the original owner and you havent had your car serviced at a Mercedes Benz dealer, we cannot participate financially. Wow! They cannot stand behind their product or the Mercedes Benz name either. They just hide behind a line of **! We just bought the car 9 months ago. I havent really had a chance to get it serviced at the dealer until the manufacturer defect showed up!

BEWARE TO ANYONE THINKING ABOUT GETTING A MERCEDES GLE! On November 30, 2016, I leased a Mercedes GLE from Keyes Mercedes in Van Nuys, California. Only a month later, the coolant light came on. We fixed the issue. And then about two months later, two other error signs kept lighting up: (1) Inoperative, See Operators Manual and (2) Active Brake Assist, Functions Limited, See Operators Manual. I was very concerned because the accelerator felt odd when the error signs came on, and the car did not feel safe to drive. We brought the car in for service. The service department addressed the issue, and I received my car back. Since then, the error lights have come on again and again. At this point, my car has gone in FOUR TIMES to the service department to address these error signs that keep coming on! I soon will reach ONE MONTH of being in a loaner car.Keyes Mercedes Service Department has been great in trying to repair the car, but the car is a lemon and it doesnt look like it can be fixed. Mercedes headquarters has been absolutely terrible. Back in March, I reached out to Mercedes headquarters at 800 367 6372, and spoke to an Executive Referral Manager by the name of Kyla. She would not provide her last name. All she would say is it would take 4-6 weeks to determine what can be done, if anything. She would not escalate the situation further, and she would not put me in touch with the regional manager. When I tried to reach out to her when I kept having to bring the car back in for service, she did not respond. When I finally heard back, Kyla said there is nothing that could be done and, shortly afterwards, she relayed that she is changing roles.After several attempts to find a new contact at Mercedes headquarters, I received a call from someone named Brian today. He, too, would not provide his last name. All he could say is it would take another 4-6 weeks to determine what can be done, if anything! THIS IS LUDICROUS! Weve had the car for only 5 1/2 months. It is completely unreasonable for us to have experienced this many error signs. In fact, we should not have experienced any during this short time. What is more unreasonable is Mercedes headquarters will not do a thing about it. Ive never encountered such terrible customer service! I have a feeling that Ill be stuck in a loaner car for many months to come at this rate! It looks like MERCEDES GAVE ME A LEMON!

Last week, I took my E200 (2006) in for servicing at the official dealer in Amman. They said it needed an oil change, filters and new spark plugs. The car was ready in the afternoon. On my way home, the engine was choking slightly, especially when I applied the throttle. I thought it could be a faulty spark plug and decided I would take it back the next morning. When I started the car the next morning, there was a rattling noise in the engine. I moved about 20 meters, there was no power. So I took it back into my garage and called the dealer. They sent me a mechanic who said the car must not be driven and should be taken back by winch. He said the two timing cogs above the engine were probably worn and the may need replacing.Two days later, they called me from the workshop to say they had changed these parts and also put in a new timing chain but when they started the engine, there was still a rattling noise which they thought was due to something wrong with the valves. They opened up the engine again and supposedly fixed everything. My bill for this, after discount, was a handsome J.D.2545 (Euros 2700)! I paid and went home. This was yesterday. This morning, on the way to work, the brake pedal suddenly went flat and the ABS light came on. Braking was lost for a few seconds. I was lucky I was going very slowly in a traffic jam and, as the car veered to the left, I didnt hit anyone. I slowly drove the remaining mile to my office. On the way, I lost the power in the steering for a while, then the ESP light came on. I really didnt know what was going on. They have just winched the car back to the workshop.My question is this: Is it normal for Mercedes metal teeth to wear out so badly after 125000 kilometers? I am 68 years old, have had a license for 50 years and was a car dealer myself at one point. I thought Mercedes was one the best made cars on the market and lived almost forever. I am shocked, indignant and really needing an explanation.

My name is Ahmed ** and I am from Saudi Arabia. I am writing to your esteemed company because I believe you care about your customers and their relationship with you. I experienced some issues with my new SLK 250 2012 (WDDPK4HAXCF042129). I had recently gotten home from work and then about 1 hour later, I tried to leave my house with the SLK. When I left in the middle of the road, it started to shack. At first, I thought it was the tire. It never occurred to me anything else since it is only been 8 days since I purchased it. After that I slowed down and parked a side then the engine went off. I turned off the electrical system and then started the car again. This time, the engine tried turning over, but did not “catch” and the car died again.The third time I went to start the car, the engine came on and made a very strange “gurgling” sound like it wasnt getting enough throttle/gas. So I gave the car a bit of “gas” by slowly pushing down on the accelerator pedal and the engine caught, but then quickly died. All this time, the instrument cluster was “fluttering”. The RPM needle was bouncing between 0 & 1k rpms very quickly (5-6 times per second). No warnings on the instrument cluster either. I gave up and called a truck to bring the car to the local dealer service center.I know that Mercedes-Benz is very concerned about its reputation but I was shocked by the way I have been treated by our local dealer here in Saudi Arabia (Juffali). For someone who just purchased a car, I was expecting more consideration. Moreover, they did not provide a substitute car for me which has a very strong impact on me being using public transportation instead of using my brand new car.

We had a 2012 GL450 which we loved. It drove like a dream and convinced us Mercedes would be our choice from that time on. The navi system and controls were the only negative issues. So with that in mind, we upgraded to a 2015 the next year. Totally different car. The headrests are a nightmare. They are big and chunky, and the second row rests bob continually. You have to use pressure to lean back, and it drives passengers insane. You cant leave the rests down with passengers because it is a hard rock in your back if you do. I could go on and on about these. They cant be removed and when we asked the dealer if we had a lemon, he said he checked, and some do it and some dont. So no satisfaction in that.Another change is the seat controls are up higher on the door and not down on the lower part of the seat. This is inconvenient to me. Hard to explain but you tend to look at it when adjusting rather than feeling and keeping your focus on driving. Also, there is restricted movement with the wheel. In the 2012, when you adjusted your seat you could then adjust the wheel to any position, ie up/down/in/out. Not so with this one. Depending on the position it will not give full range. So I cant customize it to fit my comfort. The 2015 does handle well and the navi system is better, but still is not equal to some of the other car companies. But the insane headrests are the deal breaker. We are ready to trade/sell and find another company other than Mercedes.

They last for years and perform better than other automobiles. If you are looking for an automobile that will last and perform for years, have incredible service and has timeless styling then look to the Mercedes! You can literally drive up to 200,000+ and the auto will still handle well, look good and offer a smooth ride. Mercedes offers a variety of models and price options and top-of-line service and maintenance.

Suspension drive air not as portrayed. The vehicle is claustrophobic for the rear seats. Suspension plays a major roll in terrible roads or off road drives. Tech does not adapt to the harsh environment. Displays and feel are totally different and nerve racking as to the investment.

Perhaps the best description come from the dealers who have worked on my car: Your car looks like new inside and out; your car drives like new; you dont need a new car; and recently, May we put our name plate on your car. Comments from consumers have been better than those of the dealers. My comment is that I am grateful for the privilege of owning and operating this vehicle! It has been cared for very well by its past and current owners.

I bought my car to them about a year ago and I been having nothing but trouble since I got a warranty on it. Cost me about 4 grand extra so any trouble it had I could take it to the dealership which is Mercedes-Benz Of Greenwich Ct, didn’t think of bring it back to the dealer cause of the extra warranty. It’s always in service at the Benz dealer. They say there’s nothing wrong with but when drive it you could feel my seat trembling bad. They say they keep changing parts but at this point I don’t believe them. I feel they just juicing the warranty I got because nothing has change. I hope you guys could help me. I’m in a bad space due to the stress with this car. Hope you guys can help me. I’m still paying on this car as well. Smh, this is wrong. I don’t know what else to do or say. Thank for your time.

I purchased dealership certified GLB 250 with 7000 miles on it. The car was not driven for few months due to covid. After car had 15,000 miles and was due for maintenance, I was informed that the tires needs to be replaced. The car is less than a year old and drove 8000 more miles when we were informed to change the tires. I contacted the dealership to find out the reason for tire replacement only on 15000, I was informed that the tires are performance tires and are good for 15,000 - 20,000 miles only. This is unusual for a luxury car to have low performance. The brand has a reputation of a durable and sturdy car but to my disappointment I had to deal with the this issue on only 15,000 miles out of which I only drove 8,000.I contacted the Mercedes Corporate to talk to consumer affairs and spoke to Caroline who informed me that she will talk to dealership to take an action for goodwill and brand reputation. The solution provided me was poor and a negligible discount was offer. I am not happy with the Brand, the customer relations, customer service and the dealership.

My ML 350 which is still under factory warranty had some surface peeling off exterior door trim and buttons on the steering wheel. The trim issue is esthetic only but the wheel button surface peeling actually affects the same operation of the car because the buttons which control important car functions are not useable. The two dealers I went to for service were the Palm Beach and North Palm Beach dealers and both were well aware of the problem from other customers and both told me it was my tough luck as the defects were not covered by the warranty. One said it was from driving and parking in the Florida summer sun but as I unsuccessfully explained I spend summers in Colorado and garage the vehicle un-driven in summer. THIS IS MY THIRD AND LAST MB.

Happy Saturday evening. My prayer is that Mr. Stephen Cannon reads this email and as president and CEO works to resolve this problem. I own a 2006 R 350. My problems started with the suspension air parts that cause the car to look as if it has a flat tire, when it doesnt. It looks as if the tire-rods or shocks have failed. With this problem, when one goes bad and you fix it, the other automatically goes bad, so you MUST change BOTH sides. This is not a cheap repair. Actually, nothing about MB is a cheap repair. Once I had that done, the CAM shaft went bad. For this my car has been in the shop for the past 3.5 months. Now after practically rebuilding the engine, the problem is still not resolved. It cant be resolved, because all the parts were manufactured bad so when you replace one part something else goes bad. Ive found online that most if not all of the 06 and 07 R class models have had this same problem, MB is aware and have not recalled the cars. Over $6000 worth of new parts and labor, yet my car is still not fixed. These cars or at least mine should be recalled and the owners should be reimbursed for this literal pain and suffering. I have been terminated from my job and unable to get another because I dont have transportation. This was not my first MB. I have had 4, but this certainly may be my last if I cannot get any resolution to this. I have sent 2 emails. This is the 3rd to MB and was assigned a case manager. She called me 2 times. Ive called her more than 10 times. All I get is a person on the phone that says, I see that you left her a message. Is this the number where you can be reached? I say yes and that ends the call. Ok she will call you today. I attempted to reach MB via a BBB complaint, but they arent affiliated. LOST WITH A R-CLASS LEMON. Its sad that you dont acknowledge that these cars are lemons, but then again you do acknowledge, because you have discontinued the model. ABSOLUTELY TERRIBLE.

Brand new 2010 blue technology ML touted as super vehicle made in Germany is NOT. Never offered an ext. warranty. Prepaid maintenance two years extra through dealer is quack. Leaking oil from every edifice in vehicle after 50000. Dealer did not fix. Had to have towed, spent thousands on dealer repairs. Have loan underwater. Need out!! LEMON!

I own a 2014 ML350 Benz for three years and always have issues with the software, also on March 31st 2017 I was driving to work the same way I go every day and the engine shut off and the steering wheel to lock up.

Omg. Where do I begin. I had issues maybe 20 minutes after leaving the lot, and issues ever since. Car has been in the shop every month for the mere 2 months Ive had it. Asked for refund day 1 when I had an issue, and told they have a replacement plan. Bogus. Lies. Fraud. Deceit. Car in shop 21 days this last time... 21 days. Please tell me why a CPO vehicle still well under original warranty according to miles would need a new transmission-even if youd had it a year. Two or so months and new transmission dont add up. Even the service tech who worked on it said theres no way this car could have been inspected or passed inspection. Brakes, rotors, transmission, speakers, window motor guide, blower motor, steering wheel, and a bunch of other stuff. Are you kidding me?. Two or so months and all of this? Feel free to reach out to me. The selling dealership has done absolutely nothing... nothing... they act like its a big cover up or something.

I had a MB b2008 that caught fire spontaneously and was totaled. The car was maintained regularly at the MB dealership. Over the years there were problems with the vehicle with the engine light coming on. The last visit for the same reason the car was into the dealership again. The vehicle was released to us for observation and 4 days later the car caught fire. The extended warranty expired a few days earlier. I live in Ontario Canada. If anyone else has had a similar situation please contact me.

I have a MB 200C Avantgarde Limited Edition 2009. Vehicle has just reached 45000 Kms & diff has become very noisy. The dealership has offered a factory rebuilt unit if I contribute $1500.00. The muffler also has something loose inside. I thought I was buying German excellence for $75,000.00. Never had a new vehicle with major problem at such low mileage. Will probably buy Korean quality at 1/3rd price & keep the change!

I bought a Sprinter from Fletcher Jones on June 20, 2015, and many thing went wrong. First the car didnt have some accessories they said it had including CD player and tire accessories. I have picture of the car in dealership showing some accessories on it. They removed some accessories which was on the car and gave it to me as new owner while they took the car for washing. Second, the roof was leaking so bad that I couldnt use it while raining. My handicap mother and family became wet along all our belongings. I have pictures documented the rain from roof falling down. Roadside assistant didnt come to help, they even couldnt find cars owner name.On July 20, 2015, I took the car to the dealer and they said they even dont repair it there and I have to take it to Temecula. Finally, they accepted to repair the car problem after many hours of wasting my time. On July 22, 2015, I went to take the car back. Instead of handing me car repair report and apologies for the problem, they handed me a bill for registration that I have to pay and they claimed they forgot to bill me. DMV record shows they took registration fee which had been paid by last owner or dealer, which they said the last owner paid already and manipulated the document and started charging me for the same fees. Document and DMV record for my car shows that it dated the same day I took the car back and complained about leaking problem.After all, Scott, Customer Service Manager, confirmed multiple times that they will pay registration fees and they did not. I emailed DMV and they confirmed they received money but never sent me the tag. I have the email document. When I did not receive the tag not for 2015 and not for 2016, I went to DMV office in Santa Ana and I found out they paid and then they took the money back. Now I have to pay even penalties. The car even missing last years tag. I am wondering how and who in DMV office in Placentia, industrial branch 619, is supporting them to manipulate the documents.Fletcher Jones Dealers sale, service and customer service team are not reliable and trustworthy at all. They also said my car has car wash service, later they denied it. They lied in multiple occasion and manipulated customer multiple times. If they are big dealer, we have big country and someone has to stop them ripping off clients time, money and energy. They lie when they are selling, they lie and try to trick when they are writing the contract. Make sure read the contract word by word because they change it and ask you to sign. Sale manager is rude and manipulative. Dont go there and never trust what they say, they lie.

GL450 2011, white & tan leather: I purchased this car one year ago from North Olmsted in Ohio. It has many upgrades, like leather, woods, steering wheel, unlock handles, running boards, hitch, upgraded rims and tires, BUT no rear heat controls...etc. Lets start here: When It was delivered to my home, the engine was running really hard, sounding like a1980 diesel gone bad. I took it in and they said it was fine & was suppose to sound that way, & will be driving it back to me tomorrow. The next day another service manager was working & calked me saying I was having engine problems, & did I know that?... I said yes thats why its there. Subsequently the engine was completely replace due to the cylinder walls being scorched. Wow!! Good thing the other manager was off that day! Oh and I need to mention too, when the dealership delivered it the first day, they tried to pull a fast one on me! They took my rims and tires off, gave them to another customer, & didnt ask or tell me. I called them out on it, and their excuse was it will ride better for you, lol! They replaced them again but with old rims and somewhat new tires! Whatever.Now with the heat issue; It does have the two fans. However they will only blow when the front passenger has it set at 72 or lower Im told. Ok, then why arent they working but 10% of the time. It doesnt take a rocket scientist to operate this car. So they said the fans were disconnected by the previous owner.? What? Ok. So then they said again about the front passenger needing to have their temp set at 72 or lower for them to operate....Nope...Sorry, no they dont work properly. I have a severely disabled child whom cannot tell me if hes cold or hot or not, and the rear heat that barely blows under the seat hardly works, & gets blocked if anything falls on the floor. Kids drop things.Now Im trying out the mbrace security system. Its not compatible to my car due to the model & the electronic programming done by the dealer, I was told by the technical mbrace operated. She said take it in at no charge & dont take it home until they fix it. Most likely Ill be taking home not fixed, after how Ive been treated with issues thus far. If you dont buy new, then scat! Telling me to trade for a new one every time! Is there any after market equipment that I can add to this issue not being fixed by the dealer? I realize this will ruin my warranty, but this is a significant issue that needs fixed one way or another. Please give me any advice you may have.

Had an E class and was concerned to drive it because no matter the size of the hole in the street we got a flat. Road side assistance was below par... Mercedes told us we should try the C class with bigger tires. The car is 7 months old and had two flats already. The last one was up state NY and when we call Roadside not only did it take a few hours to respond since the car did not have a doughnut they towed us to Albany, which was an hour away. The dealership was closed so we had to wait for the next day and we had to sleep in a hotel. There went my vacation. The dealership was great... MB Roadside operators suck...