I love my 2006 Lexus RX h400. I had no problems and had great service from my local dealership (Meade Lexus of Troy, MI) but I was surprised and disappointed when I was told my entire steering column needed replacement (cost $1350). My SUV has never been in an accident and I was told that perhaps a pot hole had caused the problem. I can understand things go wrong with even great cars like my Lexus, but I didnt expect to foot the entire bill of $1350 when the failure of the steering column was not caused by me.

The dashboard on my Lexus IS 250 model 2006 is literally melting. You put your hand on top and you can actually see your full hand print on the dashboard. During hot sunny day, the melting dashboard gives a shinning glare on the windscreen which actually shines in your eyes, blinding you while driving.During hot Florida summer days while driving with the windows up, the melting dashboard plastic is probably releasing toxins, who knows? The car has only 31,000 miles and the car is already in workshop to replace the GPS screen. Luckily, I had extended warranty which will cover the GPS, but not the dashboard. I talked to the company about the dashboard and they will only supply the parts but not cover the labor cost which is over $700. Its not the cost of labor that angers me but the fact that they agree that the product they used was faulty and still, not do the right thing to take full responsibility and cover the total cost.

I have a 2006 Lexus RX 400h with 49,000 miles. The dashboard leather (may be Rexine) is ripped off in couple of places. I called Lexus and talked to the customer service people, but they are not helpful. I think they dont want to help me. I think this is a serious negligence from Lexus.

I love taking my car. The customer services is out of the chart. The management is attentive and I love taking my car there for service.. My person or agent is attentive and do the most to make the person.

In 2008, we purchased a new 2008 RX-350 from a Portland area Lexus. Prior to purchasing the vehicle we spent months researching the Lexus brand, reliability and customer satisfaction. We are over 3 hours away from the closest Lexus dealer. Having heard and read mostly good reviews, we opted to purchase the vehicle described. We have taken excellent care of the vehicle and all of our maintenance has been maintained current by our only local Lexus family Toyota dealership in our area. The vehicle has never been in an accident. Seven years later we have had several unexpected repairs required to keep the vehicle running. First was the NOC sensor (slightly under $1000). Second was the rack and pinion (slightly over $1000). And the latest was a transmission replacement. The vehicle is just outside the powertrain warranty. The total costs of these repairs has been over $7200. Even the local Toyota service representative said this should not happen with this car.I have contacted the Lexus goodwill assistance number and they agreed to pay for the parts for the latest repair. While that is good of them, it is my opinion that the loyalty of Lexus belongs to their company rather than their customers and they certainly choose not to stand behind their luxury product. It is disappointing Lexus does not show the same loyalty to its customers when excessive repairs are required to what should have been a more reliable vehicle. I would like others to be aware of the Lexus quality of service and loyalty and recommend that you buy a car from Honda/Acura whom we have had excellent service from and been shown truly good loyalty and certainly stand behind their product.

Ive been trying to resolve this issue for about 2 years now. My car dashboard has become very sticky and when its very sunny outside, it is hard to see through the window because of the reflection from the dashboard. When I was living in South Florida, I mention this to Lexus of North Miami. They were no help and stated to me that I should be getting a letter in the mail, which never came. When I move down to Maryland, I also brought this matter to the attention of Lexus of Silver Spring and again, the individual helping me stated that I was not on the list which didnt make sense to me. I call the Lexus Customer Satisfaction number but the rep stated that I wasnt eligible. I dont understand why I wouldnt be eligible since I did purchase the car from a Certified Lexus dealership.

My wife and I have a Lexus 430. The trunk lid has an electric power latch which automatically operates to pull the lid down tight when the lid is closed. On 9/30/13, I pulled the switch that opens the trunk in order to allow my wife to take out groceries that were inside the trunk. As my wife was in the course of lifting the trunk lid with her fingers, the latch unexpectedly and without warning activated to close the lid on her fingers with such crushing force that her finger bone was fractured, and her fingernail was pulled out. My wife has been suffering excruciating pain since the mishap! The Lexus owners manual does not give any warning or advice about how to open or close the trunk lid. If Lexus had warned of the danger of the power latch coming down while one was attempting to raise the lid, my wife would never have opened the trunk lid with her fingers!

I bought a car from someone which still has extended warranty until 180,000 km. I brought my car to Lexus Dealership to fix the noise. They asked me to call Lexus Canada to transfer the ownership & warranty and I did that on the phone. They told me alls done. Afterward I was been able to fix my car at Lexus Dealership with no charge. And today I am going back to fix the VSC light engine turn ON. They told me that my extended warranty is expired. I called Lexus Canada and they told me that I did not transfer the ECP warranty when transferring the ownership and my extended warranty is no longer valid.The person that I talked on the phone said that he could not let me talk to his supervisor, and he could not give me his last name. His first name is Christ and his Employee No is ** or **. He talked to me very rude and impolite. I just came back from the States. I have been driving Lexus for the last 12 yrs (2002 LS430, 2005 SC430 and 2009 ES350). My family & I are very pleased when we have to go to a Lexus Dealer fixing our car, because they treat us so nice and with respect. I am very disappointed with Lexus Dealer in Montreal.

Please relay my message to the senior management. CAN THIS CAR SURVIVE 50,000 MILES WITHOUT ANOTHER LEAK??? 1) Engine oil leak at 15,000 miles only on May 8, 2013 (after merely 2 years old). 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE. a) Engine oil leak again on March 27, 2015 (33,802 miles only). b) Less than 2 months, engine oil leak again on May 7, 2015 (35,284 miles only). c) Repeat the 4th time engine oil leak again on Dec. 26,2015 (44,013 miles only). Per all 4 repair service invoices/records provided by Longo Lexus Dealership, California, this is major engine oil leaks problem!!!Had chosen Lexus (also own toyota, bmw, benz autos) at that time owing to its fame of reliability, durability and sleek style. However, it had become a nightmare to me... In addition to the time, inconvenience caused, I basically STUCK WITH IT!!! I CANNOT SELL IT BECAUSE OF OIL LEAK NUISANCE (NO ONE WILL BUY THIS CAR ONCE DISCLOSE OF SUBJECT ISSUE!!!).Additionally, it caused UNSECURE, NON-RELIABLE and MENTAL BURDEN every time driving this car, as I simply tensed and afraid of when this will happen again!!! Not to mention I no longer able to drive this SUV car long distance anymore (initial purpose of buying SUV for comfortable long trip) albeit carrying 44,000 miles only!!! I am extremely, extremely... disappointed, dissatisfied of this ownership. What will be your recommendation of my current awkward situation?!

I purchased new my 2008 IS 250, it now has 48,895 miles including an extended four year warranty that is about to expire. I noticed chunks of the dash and door panels literally start falling out, as well as the material turn to a melty, gooey mess. I reported this each and every time I was at the dealership, who graciously agreed to send the car in for detailing (at their expense) - then later tried to tell me that the car was out of warranty, and that this problem was caused by chemicals I used when I washed my car! It wasnt until I became enraged that they sent my issue on to Lexus-in-the-sky, who came back with what they called a fair, good will gesture..... They would pay for half of the replacement, to the tune of $2800.00, since the damage was not considered a material defect. I have two other cars, neither of which are LUXURY cars, both older, one with +125k miles, and the interior looks like the day the car was purchased. I live in Florida, and granted it is hot - but similarly, other makes, models and brands of cars are not plagued by this problematic inferior, interior dash/door panel material.Lexus is branded as a luxury line of cars, and when I purchased this car, I paid for the REPUTATION that comes with the LEXUS brand - including vehicle design, performance, workmanship, and customer service. What I have gotten is five recalls, one including a new rebuilt engine, one for gas pedal issues, air conditioning problems, and now this continual runaround about a problem that is, continues to be recognized as a wide-spread concern.LEXUS needs to bone up and admit there is a problem and its more wide spread than they let on. They also need to stop calling me about their stupid sign-and-drive promotions. I will not invest a dime into any Lexus vehicle until they make this right.... Or not!

Ive heard this same story from at least half of the IS owners I know or have asked if they had the same issue. This is unacceptable. I see older Lexi with 200k+ miles with perfectly function Nav screens. Not sure what Lexus is thinking...

The brand of vehicle that I acquired is very comfortable, very pleasant to use for anyone who needs a safe transportation method and has great capacity. It has all the appropriate accessories and location systems. It also contains many improvements for a safe transfer.

Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and Id need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but Ill spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus claim to quality is bogus!

Wonderful car 4 door sedan, 2006 year, normal maintenance, few repairs runs very well with 150,000 miles, 25-26 mpg runs on regular gas. Very comfortable. Back seat a bit tight for tall people. Has backup camera and syncs with phone.

I have a 2007 GX470 around 55000 thousand miles and park inside garage most of the time. I notice lil small crack around my cluster/meter for months now and I figure oh its just a small crack and then one day I notice a long crack running from left to right about 2 ft long. I call Lexus and they told me bring it in and they take pictures and turn out my extended warranty not cover. WTH and they had the nerve to charge me around $1200 and they ask can I afford to paid $500+. I told them I cant afford to paid anything. It suppose to be cover and they even said that they have customer with same problem. They will contact me 3-4 weeks and let me know how much it cost. Makes me dont want to buy any kind of Lexus car ever. Im disgusted.

There was a large selection, many colors and varieties and it was easy to find the one I wanted. The car looked new and was a sleek model. It really reflected the modern vision of what the model should have been and it made me feel elated. Also, the passenger capacity of this car was extremely large. I can fit at least four people in the vehicle and it is great for taking people places. There was a wide variety of upgrade and personalize options that made me proud of my purchase and I was extremely happy with them.

We have owned other makes and the worst dealer experiences have been with Lexus. This is not our first negative experience but it is the latest. Lately we discovered what Id call seeping at the water pump. The start of a leak. Not dripping yet. Thought best to have it fixed before it gets worse. Brought it in and Dealer said it was not leaking so it would not be repaired under warranty. To add insult they suggested we should Test drive a new model (joke).

I’m pretty bummed my Lexus RX 350. I bought it at Lexus of Naperville in 2013. It has 54,000 miles now and needs a new engine. It blew a head gasket with no warning, It’s out of warranty and Lexus corporate office denied any assistance. $10,000 worth of work??? I’ve keep up with the maintenance. Had 1 oil change outside of Lexus because their mechanics were on strike. Sorry for the long text. Needed to vent to someone. I’ll have to get it fixed but I’m no longer a Lexus fan. The only good thing is the service Manager Mike really did his best to help???

I bought a new RX on Saturday and it was probably the easiest and fastest experience I have ever had buying a new car. I waited about 5 minutes for the receptionist to get me a salesman (Josias) who was really nice and helped me out with everything. I give him lots of props because I am such a hard person to deal with. Anyway I am so happy to for my new RX. Cant wait for family trips on this baby.

In todays [August 9, 2013] Wallstreet Journal [delivered in Minnesota] Lexus advertised they would do a 0.00 money down, $299.00 per month lease for 36 months on their CT200H. The Ad is clear but Lexus of Maplewood of Minnesota would not honor the ad. I like the car, but they are saying it should be $370 per month for 36 months.

This Lexus 350 ES is very comfortable, roomy, smooth & quiet ride. Also good looking, feels heavy on the road, great services. Had to get the ES since RX too high for me - not comfortable on my back. Convenient dealer for service and free, unlimited car washes!!! 5th Lexus purchased - some different models RX & ES, great service all over the world and especially from this dealer. I love the ease of a loaner when they are doing work on my car. But I would like a tighter turning radius for the car and to have the ES in a hatchback type of rear for larger packages, luggage, etc. Better gas mileage, cheaper price in purchase and service too.

I drove my Lexus 250 to a reliable Dealer - Pohanka Lexus Chantilly, VA. They listened to my concerns and had diagnosed the scenarios. I am kind of get convinced that my former car Honda Accord Ex v6 with bigger power engine; it performs much better driving on the highway.Well.

Do not bring your car tiki the Lexus of North Miami for service! Brought my car in to have the recalled dashboard replaced. When I picked my car up, while driving home, which is about 10-15 minutes away, I noticed my brake light was on and before I could get home my car cut off and would not start. I immediately called Lexus of North Miami and was told by the service advisor that they did nothing wrong and I would have to bring my car back to the shop. I told him how and that my battery was dead, car wont stay started. I asked if he could call roadside service to come and get my car. It didnt seem to matter to him as he said no and Id we find that the alternator and battery is dead, you will have to pay. I was in shock and disbelief bc I had just left there no more than 15 minutes ago.But what was more shocking was when I called back to speak with the Manager over Service, he had the same reaction, and seemed uninterested in the fact that I had just left the dealer and now my car wont start. Now Im upset and was in disbelief and highly disappointed that both service advisor and Manager of Service did not try to solve the problem and did not send roadside assistance to pick up my car. They showed no concern in the fact that my car was not working! And to make things worse, they said, When you bring your car in and were find its the alternator or the battery, you have to pay for it, were not liable. Oh my, could not believe this! This is suppose to be a upscale business that specializes in satisfying their customers. Well not only was I not satisfied, but I felt totally helpless. I will never bring my car back to the Lexus of North Miami ever again! Horrible customer satisfaction service!

Purchased new 2017 Lexus (our 3rd) and canceled the balance of our Enform for our old Lexus. However, after multiple calls, emails and over 10 weeks, still no refund. Lexus customer service failed to provide satisfaction, just stating they are behind in payments. Furthermore, when I purchased the 2017 Lexus I had asked twice for a customer survey (for dealership/sales), still, no survey and I bought the car in early May 2017.

I took my Lexus to Wilmington Delaware Koons. They say that my SUV was in good condition. Meaning no problems. I took my SUV to New York and noticed that I need an oil change. None of my filter was ever changed. The oil was dirty. I mean really look like mud. New York stated to me that I may get oil flushed and you cant let your oil get this dirty. I was really, really upset. I showed him the papers from Koons where my oil was done less than a month ago. My filters was changed. Lexus Koons took my money and never changed my oil. Lexus Koons stated that my car need a harness wire. That would cost $2900.00 plus labor. It had problems starting. My brother cleaned my battery cables. My car has been running fine.

UPDATE ON 11/17/2018: I wrote about our dashboard last year, and just wanted to provide a follow-up. Lexus still has not contacted us to replace our dashboard. That substance, which looks like an excessive amount of Armorall has worsened, and now gives off a hazardous reflection. Also, it now has an unpleasant smell. I was reading the reviews on Consumer Affairs today, and one of the complainants stated, they had the same issue and had their dashboard replaced this year. I called Lexus in Plano, TX, and was told the program to replace the dashboards is over, and it would cost us over $1300 to replace. So, is the program still going on in some areas, but not in others? When I told Lexus how the situation has gotten worse, I was told they understood, but there was nothing they could do. Their vehicle, they made a bad decision on the material used for the dashboards, and still, nothing they can do! I guess we will have to come out of pocket if we want to keep the vehicle. You just have certain expectations from a particular brand. Lexus has really let us down in this matter.ORIGINAL REVIEW: We purchased a used ES350 series in August 2017. In September, we noticed a sticky substance forming on the drivers side of the dashboard and then it spread to the passengers side. I later read that its being called melting dashboard, due to heat, and this is an issue with the ES350. I called Lexus Park Place and was told to bring the vehicle in. The service guy told me, Lexus had a program that was correcting this problem, but for my vehicle, based on VIN #, it was no longer available; for my vehicle, the program expired January 2017. The manager there, advised me to call Lexus Customer Service, which I did. I gave the first person, Andre, all the information, and was told a case manager would call me in 2 business days. When I didnt hear from them by the 4th day, I called and was told none of the information given to Andre was in the system and I had to provide the information again.The case manager, Joy, did call me and I was told there was no recourse. She asked me why did I buy it with the stickiness there? I told her, per the notes given, the damage occurred about a month after purchase. Why would I buy a vehicle with obvious damage!!! She said the previous owner was contacted, but since he didnt bring it in, there was nothing they could do. I asked to speak to her manager and was given the name Jennifer. I called Jennifer on 3 separate days, and each time was told she was not available and I was on her schedule to call that day. I have yet to speak to Jennifer.I phoned today and was told the same thing. I told the rep, no reflection on him, but I know she is not going to call because I had been given that line for the last couple of days. Total avoidance. I am very surprised of the way that Lexus is handling this issue. They called the previous owner because there was this melting dashboard issue and they wanted to correct it. Again, this is a used vehicle, I dont know initial location that it came from, but damage didnt appear with the original owner. Im in Texas and the damage has definitely appeared. It was in the plan to replace with original owner and we feel they should still do so. We are very disappointed with Lexus!

My teenage son was driving home late after work and the streets were empty. However there was one car that enticed my son to race. Little by little the cars exceeded the speed limit. The police told us the cars were going 85mph. My sons car hit a bump in the road, went airborne and when he came down, he didnt want to hit the other car that was racing him, so he overcorrected the other way, hit a curb and rolled the 2007 Lexus 350 6 times. The car was mangled. But my son was able to walk away from the accident with a small bruise on his shoulder where the seat belt was and a scratch on his shin. The police who saw the accident could not believe that my son crawled out of the lexus with out any injuries. A higher power is responsible along with the excellent frame of the lexus. The front drivers side and passenger side overheard and side frame was intact. The rest of the car looked like it went thru the blender. I wish I could post pictures. The lexus 350 has always been a smooth riding car. Even though it was a 2007 with 130,000 miles on it, it rode beautifully. Needless to say my sister who owned the 2007 lexus 350 decided to buy another lexus. With its safety features, there was no question as to what kind of car she would get. However since she had a choice my sister purchased an RX 350 SUV.

No customer service at all. I would like to express my disappointment about the recent experience I had at Lexus of Rockville on December 21, 2016. Initially, the Service Manager, Andy and Supervisor, Jose were courteous & respectful. They provided me with a loaner vehicle while waiting for my insurance rep to come and look at my car. This took about five days. The dealership completed a diagnostic on my car as well. After approximately a week and half I received a call from the service Supervisor (Jose) and he instructed me to return the loaner back, which I did, that same day. Upon returning the loaner, I was notified by the Service Manager (Andy) that he and his staff were instructed by Peter ** (GM) not to service my car. When I asked why, they could not provide me a reason, refused to provide service to my car, treated me with extreme disrespect and escorted me off the property like a criminal. I did nothing to merit this type of treatment.Throughout the incident I remained calm and courteous despite their mistreatment I received. My vehicle has been serviced at this location many times in the past without any issues. As an ** man, the interaction was humiliating beyond words and not worthy of the Lexus (YES WE CAN) brand. In this day and age where respect for individuals and cultures has become lost, I expected more from Lexus.This unsatisfactory Customer Service experience was further exacerbated by the lack of service I received after reporting the incident. When reaching out to your corporate office, I was assured by the front desk person at that time someone would get back to me on this matter and discuss the issue, I have yet to receive the simple courtesy of a call or email from Sonic Automotive. I hoped to hear from Sonic Automotive or Lexus Corporation soon to bring a resolution to this extremely disheartening situation.

Luxury cars at their finest - Beautiful cars and so sleek with factory wheels and chrome everything. Some even have heated steering wheels so hands dont get cold. Even though they may be expensive, you get what you pay for. The deluxe editions have cd players, moonroofs, sunroofs, tinted windows, leather interior, and chrome rims. Definitely spacious enough to have plenty of people ride along. Back seats are roomy enough for four people to sit comfortably. Lexus LS 400 models are the ones that I have owned and I was in love with both of them. They have everything on them from heated seats to moonroofs. The first one I ever owned had a six-disk cd changer built into the trunk.

I have 2 Lexus cars, one 2007 ES 350 and one 2005 RX 330. As several Lexus customers are experiencing, I too have a leaking rack and pinion on my RX 330. With just 60,000 miles plus. I found this problem when the service adviser inform me about this problem. I was surprised that this so-called quality luxury car will give us some problems at a low mileage. I just have my oil change last month and quoted me about $1,800 to repair. What a quality car we have to just spend this much for a low mileage and my wife drives this one from home to work and vice versa. Lexus should do this repairs at no cost to the customers if they want to claim that their vehicles are built with a seal good quality and workmanship and recall this vehicles because there are so many Lexus owner out there who are having the same problem. This issue should be taken seriously before anything else and serious things happens. I will never recommend Lexus to my friends so they will not experience this kind of dilemma I am experiencing and maybe patronize so other vehicles.

Katherine of Tucson wrote about her experience with Lexus which is identical to my experience. ISX50 cars - 2006-2007 have a faulty airbag wiring harness which deactivate all SRS systems. Only answer is to complain to NHSTA.

This has been the worst car I have ever purchased. When I first got it, the rear view mirror started turning dark and the stuff inside started turning black and now its horrible. Years later, the Dashboard and the door panels started getting sticky and anytime you touched them they got black stuff on your finger and would scratch the panels. The dash is so shiny that when you drive in the day you cant even see out the window because of the glare. Now the navigation system doesnt work and it operates the ac, radio, navigation and everything else about the car. I took it to the dealership and they wouldnt touch the nag because the dashboard would fall apart and they dont want to be responsible. They said this happens to everyone that comes in. I called lexus and they cant do anything for me because there hasnt been any complaints filed (what the rep tells me) yet all over the internet thats all you read. Its a shame, my wife want to trade her car in for a new lexus, but there is no way, especially when they wont even help us.

This car is wonderful! It is tight, smooth, and quiet. You can get a deal if you are a Costco member. The service is great and you even get free car washes whenever you need it. I have an app that tells me when it needs to be serviced. I dont think I would buy a car that wasnt a Lexus at this point. I am spoiled now!

I have a five-year-old Lexus with 50,000 miles. The vehicle is well-maintained yet the paint is wearing off. It is a dark color however, the paint job should last at least 5 years. The hood and the bumpers are worn so thin that they have changed colors.

Im just really disappointed the Lexus ES 350 - 2007 vehicle I purchased brand new, has only lasted 7 years. At the 5 year point, I had to have major repairs on it to include the water pump, thermostatic?/head gasket, battery, etc... and then, not even two years later, Im being told I need the head gasket and engine replaced. And this still happened after having consistent, routine maintenance on the vehicle, as prescribed by Lexus! When I spoke with the dealership, the service consultant relayed she wouldnt talk to me over the phone and I would need to bring the car in. Ok, I just had the car towed to a local Lexus-certified dealership (Toyota), why would I then have it towed another 26 miles just for Lindsay Lexus to tell me the same thing, and add a hefty charge for doing so! Needless to say, I will never purchase another Lexus... Im just so disappointed at this time.

My car holds 4 people so thats enough for any of my friends or family. Its the perfect amount for any type of travel to wherever we wanna go. This car gets me happy and is ready to drive whenever and wherever. Its so beautiful and the upgrades help it to its fullest. If she was beautiful before then shes gorgeous now. If I was a car, I would date my car. That pretty much describes how beautiful she is. Im really enthusiastic about my car and I get happy with the varied models. I would buy 50 of them.

Lexus 2011 RX 450H Limited -faulty wipers -faulty Nav system -faulty seat cooling -loud engine noise -loud road noise -lots of wind noise -hard ride-higher than quoted fuel consumptionLexus Quality has deteriorated to the quality of a much cheaper vehicle.

I called Lexus customer rep, no help. They will not fix. So why pay the high price for Lexus when it is cheap product. Please look at all your Lexus gx460 2013 model. All metal folding seat have rust my.

This brand goes to great lengths to add detail to the interior of the car. The detail makes the car feel classy. Intuitive gauges to slick interior is one of the reasons I keep coming back. Gauges are setup in a way that makes it easy to read. Car stark is awesome. The options on wheels was something I liked and upgraded audio was something I found extremely valuable. Updated dashboard lighting was also a plus. Im happy with the amount of space inside the vehicle. I have a family of four plus a dog and never have any issue packing my car for trips.

I have owned an 2000 Lexus ES 300 for about 4+ years now and it is very reliable. Leather and other interior pieces are holding up well. Paint is still in good condition, no peeling, considering this car hasnt been garaged. It has been holding up well considering it now a 15 year old car with 201,000 miles on it. Only 1 problem in 4 years is the Traction Control sensor malfunction which is a common problem for this model. Other than that, really happy with the reliability of this car and would recommend it.

Purchased a NEW GX460 from a local dealership. Purchased the vehicle based on the companys perceived quality and willingness to stand behind their product. After 2-3 months of purchasing the truck the leather seats were bulging and buckling significantly. Dealership acknowledged the problem and replaced the leather on the rear seats. One month later, the front seats are now worse than the back seats. Both the dealership and Lexus Company will not stand behind product. In fact, the dealership suggested that this is a common issue and sent me pictures of other new trucks with the same problem. Wish I would have known that before purchasing the $50K+ vehicle. This is the third and last Lexus that I will ever purchase or recommend.

The Lexus has some very good features that many people will enjoy. The appearance looks super good and neat. Plenty of family and friends love the appearance of the car. Theres not much else that needs to be done with this brand because its good just how it is. This car is perfect the way that it already is and the upgrades of this car compared to others are amazing. It has many different thing that other cars do not have and its really wonderful how nice this car actually is. Also, the amount of people you can fit in this car is normally like any other car. Overall it was a win and I love this car! I would suggest this to anyone who likes luxury cars because this is how this car is. :)

We bought this RX 330 new in 2004. It has not been to the Dealer once. Not for maintenance, not for tires, not for the maintenance light, which is on and has been for 5 years. I read the complaints on here and amazed at the lack of common sense. Do you people not understand that most dealers are a rip-off ? That they want to take advantage of people that lack common sense or the basic understand of a vehicle. Our Lexus runs fine. I did the brakes and the total cost for it twice now was about $300.00. No one should charge you more than $700.00 for brakes and that would be with new parts all around (pads, and rotors). Therein lies another one of the manipulated products. Rotors, which are the big metal round part are now made thinner so they dont last as long.Also, when they give you a quote for work. Go to the local auto parts store and compare the product (replacement parts) cost. Yes, there should be a difference as if you go to the dealer, they sell you (OEM - Original Manufacturer parts). Example: A rotor at the auto parts store would cost $60, tops at the dealer should have $120.00. Everyone really does need to find a good mechanic in your area. Watch them too as one in every 4 are the same as a dealer. There to take your money... Sad but true. $11,000.00 in maintenance. That is a joke at best. I do feel sorry for most, especially the women as they should not have to deal with these problems. So many people these days are not normal and helpful. It is about the buck they make on the sale or the repair. They are basically lacking decency.I also want to let you know. If you buy a car with a touch screen, and all the latest gadgets, expect to be taken for a ride. They figure you are rich and have money to spare. Do you really need all those things, or is it a status symbol for you to tell your friends about. A GPS? How about A map and you actually take the time to learn your surroundings. The Super Rich are manipulating all of us into becoming their pawns for pay. Everything you do will require their assistance. Take a step back. Remember, they are out to get your money. Ask to see what is wrong, also insist on getting the old parts. Even if you just take them now and throw them in the garbage.

Hybrid or gasoline, the Lexus dealer has from small cars to large cars, small SUVs to large SUVs. There is a huge selection of colors and options. There is a price point for almost everyone. Plus all vehicles fit at least 4. It just depends on your needs. They have an SUV for 8 passengers. You decide if you need to transport that amount of people and want to drive a really big SUV. Lexus has very advanced technology standard in every vehicle. Upgrades are very personal. Full leather wood steering wheel colored rims. Overall pure luxury- easy driving and handling. Incredible safety record great standard technological options. You will be safe and feel safe.

They have quite a few models to choose from. Only a few were in my price range though. They could use some less expensive models in my opinion because not everyone can afford 50k+. The car is very stylish and sleek, and very roomy both for passengers and storage. It has leather interior, wi-fi, GPS, driving assist, and is great on gas mileage. There is a ton of features and you can upgrade almost everything. It all adds up quick though and gets rather pricey. The passenger capacity is great. I can fit 5 people in my car comfortably with plenty of room to move. Im rather short, but my boyfriend is over 6 feet and he sits comfortably in my car.

I purchased a pre-owned 2007 Lexus GS 350 a month ago. I started smelling a musty odor and after investigating, I found that the carpet is soaked under the floor mats. I quickly called the Lexus dealership and was told to bring it in. The problem is the AC drain hose is leaking. The service department is stating that this is not covered under my warranty. I am angry because after research on the web, this has been a ongoing problem with this model Lexus and I would think the dealership would be more considerate of new customers who have owned the vehicle for less than 45 days.

I purchased my 2012 ES350 in May 2012, and it is the finest automobile I have ever owned. It has been to the shop one time for an oil change and a 5km check. I purchased my wife a 2012 IS250 with the same response. We are Lexus customers for life. I was a long time Lincoln customer until I purchased my first Toyota product in 1992 for my son to drive to college. Keep up the exemplary work.

Updated on 09/04/2019: Lexus has refused responsibility for the poor design of the 10 speaker sound system in this vehicle. No fix. In a arbitration hearing an arbitrator referenced that the design of the sound system is such that it will not operate property (two regular speakers in the back cabin are simply overwhelmed and stated that this is how Lexus designed the speakers) but still denied claim - what a joke and a waste of time. My last Lexus!!!Original review: Rear speakers are worthless. Will only work if you fade completely to the rear (no sound then from front) and increase volume to at least 45 level. Lexus will not respond other than to say that is normal for this model - a manufacturing problem. Class action?

Lexus is not a very popular car brand because it is expensive and very innovative, but this is why this type of car will last a long time. Since it is a luxurious car, it looks very nice outside and inside. It has leather seats inside and the outside is painted black, making it seem more powerful and beautiful. Upgrading this type of car can usually be expensive, as the car itself is expensive. However, if you have the money to buy the car in the first place, then you should not have any problems upgrading it if needed. Since my car is not large, the passenger capacity is limited. However, all of the passengers that have ridden in my car were quite satisfied, so I would recommend the car when it comes to passenger capacity.

I loved my Lexus. They have many different models for many types of people. I needed one to fit my family, and it works well for us. The Lexus was easy to clean. It was very sleek and even though it was older, it still managed to always have a new appearance. The passenger capacity fit all five of my family members. My children were not squished and sat very comfortably even with their car seats and booster seats. Very luxurious car. I have had many people compliment my car. I have not upgraded yet, but I am now looking to buy a new Lexus with new features. I will find out more features from the dealership. I cant wait for the new technologies they have put into such a great car. We are now selling this model, but we will be looking for another Lexus.

On October 2010, I got my pre-owned car; year 2006 with a navigation system 2006 Lexus ES 330.Later, I realized that anywhere I go, it doesnt have the address due to an old virsion. I contacted the dealer that I bought it from and I was told that I have to buy the new virgin which costs $200.00. I felt like its not fair to buy it. If you can have them, send it to me without charge. It will be great. Thank you.

Lexus was a recommendation from someone I know and from third-party reviews (e.g., Consumer Reports, Edmunds). My experience/relationship with salesperson and customer service was good. I prefer this brand/model for connectivity technology (e.g., smartphone, tablet, media), good acceleration/engine performance, seating capacity, residual/resale value, hybrid, diesel-fueled and electric powertrain options, interior roominess and minivan options. Also, quality / workmanship / AWD (All Wheel Drive) / off road capability / handling / warranty options / value for the money / price / maintenance / operating expenses / SUV / crossover options / durability / reputation of the brand / model.

This is a great car with great qualities and it gives a great performance with many compliments to the inner side of the car. The inside is comfortable with a nice leather and design overall. There is also a great passenger capacity. It can fit mostly everything and give everyone enough room to have good comfort. I like this car a lot. The build and design are amazing and it is good on gas. There are not many personalization problems and it has great stock options.

When the Vehicle Finder function on the Enform Remote app failed to locate my 2018 RX350L, the returned map pointed to location of the key at home instead of actual location of the car which has been left in another city. We called Enform customer service and spoke with Kadijah at 1-800-255-3987 for help with the issues. After approx. half an hour of troubleshooting with the app being re-installed and re-loaded, Vehicle Finder still pointed to location of the key instead of actual location of the car.Customer service Kadijah then created case # ** and advised to us contact dealership for further assistance. Next we called Enform secondary number 1-800-817-8742 and was answered by customer service Emmanuel. This customer service insisted that the car first has to be reported as lost or stolen before it can be located by the app. However, this customer service did not sound like he understand the concept of the remote app and gave answers that are not related to the issues.We were not really happy with his answers and asked to speak with either another Tech Support person or his superior. His response is no such person is Tech support or Supervisor. What an unacceptable behavior for a customer service personnel from Lexus Drivers Enform! Well definitely file a complaint towards Emmanuel and wish both his superiors and management team from Lexus Drivers Enform [email protected] have read this review. Weve also informed Fremont Lexus at 1-510-657-6600 and requested the dealership to escalate the issues.

I have a 2005 RX330, Garage kept. I am the 2nd owner and the 1st owner took immaculate care of this vehicle. Sometime last year the dashboard started cracking and flaking off in chunks. HELP ME! It looks disgusting and not what you would expect for a Lexus. This is an outrage!!!

When I bought my 2006 Lexus Hybrid at Vista Lexus in Woodland Hills, I purchased 100% money back extended service contract. In 6 years if there are no repairs, they said I would get back 2,025 dollars. I called Lexus and they said it was the dealership’s responsibility. I found out that Vista Lexus was sold and it is now called Woodland Hills Lexus and they dont keep records. It is funny because they have records that tell them to call me for service every 6 months and records that say my service contract is expired. I called the new owner of Lexus, Dede Anderson at **, and her attorney, Ms.Talara ** at **, called me. She said the insurance company that offered this contract is out of business but I could send my information anyway. But because it was past the 60 days for me to file for reimbursement, it is too late anyway. I was told by Lexus dealership when I purchased the contract that this was no brainer and I would get refund automatically, that Lexus was honest. I just want customers to be aware of fraud at all levels. Thank you.

I own a 2002 Lexus RX300 - and in 2012 - qt 10 years I had to buy a new transmission - Lexus new of the issue and would not do anything for its purchasers - Will never buy another Lexus and will tell anyone that will listen - Have neighbors that bought same car and experienced same thing - If you know there is an issue - LEXUS - Step up to the plate.

2017 RX450H been horrible since car- and horrible service dept- nothing like my 2007 Rx400H - vehicle quality and service is apparently no longer a priority to the Lexus company or their service departments. Windshield wiper sensor has never worked properly-- took them 2 yrs to figure out that sometimes the windshield protectant affects it... And then a month after this fix I have a interior leak coming from dash -- they claim from a spider??? Hmmm..? And spiders not covered under warranty... Im left with a stinky car and a $700. Fix. Gas door sometimes does not open. It takes 2 people to hold the button on pry the door open. They are in the process of rescale/fix... Really? And this is a very expensive luxury car??? LEXUS REMOTE START is a piece of junk and they will lie and tell you its the only way to start your car- $8.00 month. You canstart from the fob... Click Lock twice and in third-time long press lock button for more than 3 seconds. The indicators will start blinking and the SUV will start. Thats when I realized if they will lie about that they will lie about anything... No longer the company they had been. As soon as I pick up the pile of junk from the repair shop Im trading it in.

Looks like this services is completely broken. Sadly enough this feature was one of major reasons why I decide to buy this specific car (as opposed to 3 other choices). I leased NX 200t 2 weeks ago. Since then I must have spent 3-4 hours on the phone with Lexus support. Still no resolution. I received no call backs nor a response of any kind. While on call I felt I was simply being placated by Lexus reps. Apparently I am not the only one who experience this issue. This is a systematic problem which impacts many new owners of Lexus who are trying to use their Enform services. I dont know about others but Lexus is going have to work very hard to convince to buy another car from them.

My LS460 has best radio Lexus offers (Levinson) and at 67000 miles the radio amp failed and I have had no radio since. My car is always been maintained and in fact looks like a new car. I went to the dealership in Manchester who looked at the amp and said he saw no reason for the failure, the area was clean and dry. He suggested I call Lexus Consumer Relations. I did as they suggested and spoke with a Colleen. She said I needed to return to the dealership for a formal inspection to be put in writing. I said, If I do return and the report reflects the same thing my first visit did will you fix my radio amp? She said she could not make any promises… I said, Then why am I jumping through these hoops? She said it was required by Lexus. I returned as Colleen asked and received the same results: there was no reason, obvious reason for the failure. The information was relayed to Colleen and weeks later she called me and said Lexus was unable to offer any help... offer assistance. SO BASICALLY SHE WASTED MY TIME! To own an $80,000.00 car with only 67000 mile and no radio is crazy. Ive been driving around with a boom box on the passenger seat. I AM VERY UNHAPPY AND WOULD NEVER BUY ANOTHER LEXUS IF THIS IS HOW THEY ARE MAKING THEM TODAY.

I have a 2005 RX330 with 87640 miles on it. I have taken it to Lexus for almost everything because I wanted it to last a while. I went to get it inspected yesterday and was told that it failed inspection because I have to replace the PS rack and hose that are leaking - estimated at 1750 +350. So far this year I have paid almost $4,000 for repairs including new tires, new struts and tire alignment (twice - first time alignment did not work). When I looked this up and read some of the reviews, it appears I have company for this issue and others like the dashboard cracking, headlights, etc. I dont know what to do now - fix it and hope the problems stop or cut my losses and trade it in. In any case, I think that Lexus should pay attention to this and cover at least part of the cost as this is not due to wear and tear. I had a Mercedes with almost 350,000 miles on it and did not have all of these problems.

The entertainment module must have more shorts than Bermuda. It changes music modules, freezes on volume settings, freezes on XM channels, etc. Changing fan speeds will often lead to music module changes as well as other unexpected changes to controls in the entertainment module. This has been a continuing problem since purchase. We were told that the radio was replaced but that was either a lie or the replacement radio was an equal piece of junk and driving under high-power lines is not a consistent cause of the changes. Chasing the corporate dollar has led to the demise of another higher priced vehicle!

2008 LS460 In New Orleans heat all 4 door panels, upper and lower dash and rear of center console all defective and melting. Lexus replaced everything Except the console. Today I brought it to Lexus New Orleans because I received a standard recall letter informing me my console is covered. They took a few pictures and informed me the parts would be in in 2 to 3 YEARS! I find that Insulting. First they give you the good news and make you drive in to get the bad news! I used the Ferrara Law Group in Miami. They won their Class Action Suit against Toyota/Lexus 3 years ago and had to bring Toyota/Lexus back to court because they were stalling/stonewalling their customers after they had already lost the case! I have informed the attorney and if more people call them they may file a new suit against Toyota/Lexus...2 - 3 Years is stonewalling!

I recently emailed Lexus Brand Experience about the horrible service I have received with my new Lexus ES350 FSport. This was on 12/29 and I have yet to hear back. Just another testament to why I will never buy a Lexus again. It all started from the salesperson telling us that we had 2 free oil changes that come to find out is not true. Then after bringing my car home, noticing it has a very small chip on the gas cap & the salesperson telling us Oh well, you took it home, nothing we can do. Each time Ive taken my car in for service it has not gone smoothly. The 2nd time taking it in they rotated my tires & since then my car has not driven the same. Took it in for the 3rd time and when I bring this up, the service writer proceeds to tell me that they could balance them for $90 & had I brought it in immediately after that they would have fixed it. Im trading in my car and will never recommend Lexus to anyone!

My wife purchased her second new Lexus SUV in 2013 and was a diehard Lexus repeat customer. Her new Lexus RX450H is an expensive luxury class vehicle, and she justifiably had expectations that it would be a safe, reliable, and comfortable vehicle. It turned out that it is none of the above, and furthermore the Lexus people not only don’t stand behind their product, but knowingly deceive their customers regarding the quality of their products at the time of purchase.This vehicle and many other Lexus models have a faulty evaporator component in the air conditioning system which drains condensation into the cabin causing mildew and bacteria to develop and grow. We became aware of this after the terrible smell inside the vehicle became noxious. The Henderson, Nevada dealership where we purchased changed the filters at our cost and the problem persisted.Eventually, we learned that Lexus was aware of the vehicle’s defect when they sold us the car. Now, there are class action suits against Lexus for this specific defect, and the corporate office’s refusal to remedy the defect. While the corporate office acknowledges the defect and has issued several Technical Service Bulletins, or TSBs, which gave guidance to the dealerships and suggested specific language to placate the customers concerns, no recall has been made and Lexus admits they do not have a plan to fix the defect.After numerous attempts to resolve the issue on our part we have not received satisfaction in resolution of this defect. The corporate office claims resolution lies with the dealership, and vice versa. What is dispositive is that Lexus products are not the reliable vehicle they once had a reputation as, and after sale customer service is deplorable. So, look a little further if you are considering the purchase of a Lexus in the luxury vehicle market.

Lexus is aware of frequent occurrences with RX 330 back door 1/4 window molding falling off. It happens for no other reason other than poor design. I had many vehicles in my life, but regardless of age of those vehicles, did not had a case of loosing not damaged body parts. When this happened to my Lexus RX 330, I vent to my Lexus dealership (where I purchased new this vehicle) and learned that Lexus will cover the window but not the labor for replacement as the vehicle is not under warranty. The tiny shiny molding which was not attached in proper way is not made as a spare part- the whole window has to be replaced???I did call the Lexus satisfaction line and a Case manager called me the next day to tell me the same thing - my vehicles body part falling off is not covered under warranty. I asked her what is the next that I will loose while driving. And I thought the LEXUS makes high quality vehicles and will be doing right thing to maintain its reputation. I have two Lexus vehicles, which I purchased new, but after this I dont think I will continue to be their customer.

Bought a 2008 Sewell RX350 in 2010; thought I was buying a luxury SUV, not so. First problem: Melted rubber handle on back door. Went to a Houston Lexus dealership and was told $500 to fix, couldnt just replace rubber cover, had to replace whole unit. Second problem: Chrome finish on both rear wheels is peeling - another defect. Third problem: Had to replace water pump +$1000 bill. All this on a garaged 2008 RX 350 with less than 80k miles! Im a previous owner of a 2000 Ford Explorer and 2004 Nissan Pathfinder (both kept for 10 yrs 100k miles) - no problems with either one. Last Lexus for me! Now (7/2017) an oil leak. Now (1/2018) the dashboard is starting to crack. Called Lexus to get repaired under enhanced warranty program, I was told since the SUV was bought in 2007 that the 10 warranty does not apply. NEVER RECEIVED LETTER ABOUT THIS PROBLEM. I WILL NEVER BUY ANOTHER LEXUS OR TOYOTA!!

I have been going back and forth with Crown Lexus, Lexus corporate, and Lexus executive office for months now. Seems like all they were doing was handing me off wasting my time. My issue is my transmission in my 2007 IS 250 that started while under warranty and I took it to Crown Lexus multiple times. Each time I was either told it was an issue already identified and they would fix under a recall or they could not duplicate the problem and refused to fix it. Every attempt they made with a recall was not the issue. It was and has always been a faulty transmission and I have been saying. The recalls were only a cover up to buy time until the vehicle was out of warranty to avoid a costly repair under warranty. As soon as my vehicle fell out of warranty now they identify and admit that transmission is going out. My vehicle only has 125,000 miles. A Lexus has a reputation and is expected to last well over 200,000 miles. I have researched and found multiple IS 200 owners with the exact same problem. A Lexus tech himself said the transmission will fail early. LEXUS needs to do the right thing and fix these faulty transmissions. I am considering legal action if Lexus continues to ignore this issue. My main reason feeling something should be done is because I brought it to their attention while under warranty and it was never fixed.

As old as my Lexus is, its still one of the best vehicles Ive ever driven. Paint is still good (I do polish it annually), no rust, everything works beautifully. It runs smoothly. It looks good, despite its age. Sleek outside and super comfortable inside. I love my Lexus.

I have a 2002 RX300 and recently had the transmission go out. It is obvious by all of the complaints online that the 1999-2003 models have a defect in their transmissions. It is also obvious that Lexus does not care. I am very upset as I have addressed Corporate with this and they do not care at all. They are losing a lot of customers as well as myself because of this. This issue should have had a recall. As far as good customer service goes, Lexus needs some help with this. We are in the market for a new car and it will NOT be a Lexus!

Purchased a 2012 CT200h in July 2016. The car was advertised as certified but ended up not being certified due to the airbag recall. Bought the car due to my previous experience with Toyota/Lexus being highly reliable car and it also only had 31k miles. Soon after driving off the lot noticed a clicking noise every time you brake. Figured it was a cv axle noise so waited until the first service to address(car also had drivetrain warranty remaining). Took the car in for the 35k service and dealer diagnosed the noise as a failing brake actuator and recommended replacing it for $3450.The dealer and I opened a case with Lexus customer service. After 2 weeks I get a call saying they do not fix noise issues under warranty. Even if my car was certified they still would not fix it. Went to talk to dealer next day and the service manager told me his CT200h makes the same noise and it doesnt bother him. Dealer also told me I should have bought an extended warranty (Right after telling me even the warranty doesnt cover it!?!?!?!). Escalated the Case with Lexus and received a callback saying nothing has failed so I just need to deal with the noise.After this experience Id recommend to stay away from Lexus. Once you drive off the lot it doesnt matter if you have a used or new car they do not care if you are satisfied with the product or not. Considered trading in my CT200h for a brand new one, but that wouldnt help my issue because they told me even if it was brand new and the brake actuator made the same loud clicking noise every time I touch the brake pedal it wouldnt be covered or fixed. So Ill look at other brand cars to spend 40K on.

Me and my brother were driving from oregon to california. He was in a Lexus 2014 IS 250. We were going down the 5 freeway around 65-70mph when I saw his brake lights turn on and he lost control of the car. Before he hit the division line you could see how the brake lights were on but the car didnt stop, it just burned wheel and then he knocked down the division pole going an average speed of 30 mph - where he went on the opposite side of the freeway, where he was hit by a semitruck, leaving him in the hospital and the death of our pet.

My RX 350 has bad radio static. It is on both AM/FM, although the AM is MUCH worse. I have had service on this numerous times. They said they have replaced the radio and the antenna and still the static continues. The service department contacted the national technical department and they had no further fixes and said it works as designed. I have escalated my complaint to the Customer Service center in Torrance, CA. They are now saying they are unable to help me any further. It seems completely unacceptable that a luxury car company would not only make such an inferior product, but that they refuse to acknowledge the problem even though there are numerous complaints found on the internet. I will continue to fight this problem.

I recently purchased my 2019 GX 460 Lexus from Lexus of Pembroke Pines. I have returned it twice, with complaints that the Navigation is not working correctly. Each time I take it back they insist that It is functioning like the other vehicles that they have in stock. Which is unacceptable. The Navigation system gives the wrong directions. For example, If I am traveling and the expressway, it doesnt recognize that I am on the expressway and tells me that the expressway is approaching on the left, then 1 mile later, it will say the expressway is approaching in the right; when in fact, I am traveling on the expressway.Yesterday, it gave me the wrong directions and I ended up under a bridge, completely lost. This is very frustrating and is a safety concern. I have been advised by an attorney to take the vehicle back once more, and if the problem is not resolved, I will be forced to take legal action. I am certain that there are numerous consumers there with the same complaint.

Lexus Rx350 has defective material in its interior. The dash on our 2008 RX350 has began to crack in numerous places. In other places dash is melting and is sticky to the touch. Took car to Lexus dealership for inspection. Service assistant said that this was a common problem with Lexus. The materials do not stand up to the environment. Lexus refuses to call a recall. They want close to $2,500 to replace it. This car is a big disappointment. This is our second and last Lexus.

Living in the Northeast and having purchased my third Lexus SUV I was quite angry to find out that the only way for the remote start on this brand new vehicle is to download their app and pay $265 a year for this service and other crap I dont need. All I wanted to do was auto start off the key fob but nooo. Starting in 2015 up to 2017 so far they have you hostage. Besides that ripoff I have a droid mini that does not support that app. So besides buying an almost 60k vehicle I need to buy a new phone. Screw that!!! There is no getting around that extra purchase so going forward I have to go outside and sit in the car to start it. Beware any future buyers!!! $265 a year for something that busts to just work off my key.

I wanted a car with all leather seats and the Lexus salesperson and the Lexus V Spec sheet and the Lexus window sticker all said that it had leather seats. This was in error as the seats are trimmed leather with leather only on a smaller part of the seats. I didnt notice this until 2 days later and I immediately contacted the dealer. They didnt offer a solution and so I went to Lexus USA. The Window Sticker/Monroney sticker is a Federally mandated contract for what is on the car, therefore the data was wrong on this and after 3 weeks, after they tried to tell me it was all leather only to succumb later that it isnt, told me that they will not buy back the car and closed the case. This is my first experience with Lexus and I am very disappointed in them. They know that they made an error on my window sticker and sold me something other than what they told me I was getting so I am very disappointed in the lack of integrity with this company.

There were no obvious problems until a multitude of lights came on telling me to get the car to a dealer immediately. I took the car into Mungenast Lexus on Saturday, 3/8/2014 with 89,000 miles. The tech hadnt seen some of the items and I was told I would have to wait until Monday to find out the cause. They got the malfunction lights off and I said I would drive it until they came on again. The car wasnt driven much Sunday or Monday but the lights came on again late Monday and I took the car back to Mungenast on Tuesday, 3/11/2014. On Wednesday, 3/12/2014 I was given an estimate of $10,682.75 for the necessary repairs, not including taxes. Does anyone know of a $73,000 luxury car requiring $11,000 in repairs at 89,000 miles? A car that has been maintained and hasnt been in a wreck, has regular maintenance (although not by Lexus) or any other obvious mistreatment. I made a complaint to Lexus Customer Care (yeah, right!) and they gave me $2000 toward the repairs which I felt was a joke given the forums that point out all of the problems with this car. Virtually all of the repairs necessary are mentioned in all of the forums or other online places to learn of car troubles.I had all of the repairs done except the upper and lower control arms to the tune of $4637.81 including the $2000 credit against the repairs. The upper and lower control arms represent another $4690.15 plus tax. Ive been told to get this done as soon as possible. The car cant really be aligned until these are repaired. I had the first items done in order to get the car back and take advantage of what had been offered before they tried to renege on that. Additionally, I cant sell the car as is because it wont pass a state inspection. Even if I get it fixed, CarFax is probably going to show the repairs so I cant sell it as an individual and if I keep it, Ill be waiting for the other shoe and another $3000 or $4000 in repairs. I feel like I have been really screwed by Lexus with little ability to fight back.I plan to make sure this is known to as many people as possible and am seriously considering a big yellow lemon on all 4 doors with something like, Ask me about my Lexus experience with an e-mail or phone number. I have no idea if this would qualify for a lemon law claim. Repairs: 1) R & L #1 & #2 Upper Control Arms: $3210.35* 2) R&L Lower Control Arms: $1479.80* 3) Water Pump: $701.50 4) R Front Shock: $595.36 5) Brake Actuator: $2704.96 6) Bank 1 & Bank 2 Fuel Ration Sensors7) O-Ring, Fuel Gasket & Insulator at High Pressure $1523.67Fuel Pump: $871.52 *Work not done yet. Work that has been done: $6637.81 including tax. $2000. Lexus credit equals $4637.81. Perhaps the shock and the water pump would be okay although with 7 previous pre-owned cars driven in excess of 125,000 miles I had replace no shocks or suspension items. One fuel pump on a 2005 Lexus at about 100,000 miles.

Lexus has plenty of varieties. You can choose a wide variety for whatever kind of car you like the most. There are options for just about any kind of person and whatever type of car anyone could want. There are many options as far as sizing. Any size of family can have options as far as capacity of passengers, from a very small number to one much larger. These cars come in any kind of color or design or feature you could want. There are many possible combination and customizable options that anyone can look at. This makes it easier to design a car to specifically fit what you are looking for.

First... Let me say that my Lexus dealership is fantastic. They were available and worked hard to solve my problem. That being said... My problem was with Lexus Roadside Assistance Program. At 6 pm I hit a rather large pothole with my CT200 which resulted in a flat tire. I got myself to a place out of traffic and called my dealership who told me I could call Lexus Roadside Assistance and gave me the # and transferred me. The call rang and rang... Finally someone picked up... Asked me if I was in a safe location (I responded yes) and said ok... She was going to place me back on hold, they just wanted to initially make sure I was not in an accident and was in a safe location. (My impression was high... Its a good process).I was then on hold for 20 minutes! I hung up and called back... Went through the same process... Another 15 minutes later I repeated my process and when the safety person answered the phone I asked him to please not put me on hold that I had been waiting for a while to speak to someone. He arrogantly told me that my situation was not priority and they were getting slammed with accidents and put me on hold.I called my dealership for advice... They were baffled and suggested I call AAA... I also ask them if the service manager who has ALWAYS been helpful, could give me a call when he got a chance. I hung up and called AAA and placed the request. In the meantime the service manager got hold of someone at Roadside Assistance and conferenced them in to me. At first the client service rep was seemingly irritated, but then calmed down and took my information and told me hed call AAA. I told him I had already done that. I must say that the ticket placed by Lexus was answered prior to my personal call to AAA, which is another matter, but I waited and AAA showed up and took care of my problem.While this is not as big an issue as others have had and I was not in danger... Merely irritated... I do have to speak to their customer service representatives and the process they have in place. They do have a system to find out the urgency of each callers situation, however, from a provider of high end luxury cars, the service seemed to stop there. Perhaps those who were having a true emergency received stellar service, but I should have too. Once it was determined that I was safe I shouldnt have had extended wait time to speak with someone... I was a woman, alone in a disabled car, in a not perfect location at dark. I should not have had to wait for over an hour to finally get in touch with someone for assistance.I would have preferred that Lexus process took into account that everyone calling them needed to be attended to in a timely fashion. It seems they have attempted to create a process, it just doesnt work well for non-emergency consumers.

Even 1 star is too much of a rating for this company. We were treated with full disrespect by some unprofessional sales persons in South County Lexus. The contract we signed for a leased vehicle was not clear/transparent for all the HIDDEN fees/charges. VERY POOR customer service even when we reached out to higher level executives to report all these issues. No-one in this company CARE or VALUE customers business and all they think about is HOW to GET your money! Thats all... This definitely was our very last Lexus product and we make sure to convince all of our clients, family and friends to take their business somewhere else where they respect and value customer. The fact that Lexus Executive Office and Lexus Financials could not do anything to resolve the issue we had is embarrassing. Now we know not to fall for a fake/inferior brand in automobile industry!

I purchased a Lexus a few years back for one main reason....reliability. Well let me tell you I have never had as many problems with my Lexus as I have had with any other brand. So far I have replaced water pump, side view mirror, 2 door actuators, battery and now the gateway control module is not shitting down resulting in my battery being dead after 1 day of non use. After three years of ownership I have spent over $4,000 for repairs and now they want another $1,000 for an issue that NHTSA has issued a TSB on but since the battery being dead is not a safety issue no recall has been issued. Both the door actuators and gateway control modules are well documented issues with Lexus and they absolutely will not standby their vehicles. I will never buy another Lexus and looking at the other luxury brands for my business. I will gladly pay more to get reliability as apparently Lexus IS no longer a brand synonymous with reliability.

I replaced a cracked windshield. In replacing it, repairman stated he could not put plastic. Left and right side moldings were broken and needed to be replaced- a Advised that we have parts replaced before driving. Out. Will always be available to help you out. Sales rep will not call us to tell us whats going on. We have been dealing with this since Thursday - $175 part.. Would I buy another car from them, what do you think???? 12/9/19

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

The Lexus GS350 has been the most reliable car I have ever owned. The comfort level is excellent. Mechanically it is great. Lexus has been very frugal in changing the style of the car over the years, which helps keeping the value up.

Lexus has all the features, heated seats, camera, automated startup, etc. Most of all the move ride and the added benefits. Theres also the warranty, factory and the extended, and my gap insurance. And my plates included in repayments. Plus theres the black shimmer, leather seats, chrome rims, leather interior, tinted windows, colored lights, front grill, and front and backseat TVs. I get replacement tires for every 200,000 miles or wear and tear in the first. 2 years. Free oil checks for the first 2 years. Sirius radio free for 6 months. Theres ROOM SPACE Reclining seats, USB and I pad. Build in GPS, luxury, comfort. Auto airplay and android auto. Bluetooth connectivity, WiFi, apps. Gesture and character recognition, voice control.

Moldy/mildew odor coming out of A/C vents. Lexus says they cannot fix this problem. I was told to start the car and let the smell get out before I get in. They told me to set to open air, which I have. It doesnt help. I was told it was due to the hot, humid weather. Corporate also said they will not investigate any further.

A little over a year ago we purchased a 1995 Lexus RX330. We purchased the vehicle as our first luxury vehicle with the hopes that the money would be well spent on luxury and quality of the vehicle. But after having the vehicle for almost 1 year we noticed that the dash started cracking along the front edge and then after picking my wife up from work one day a large chunk of the dash right above the radio broke off and fell to the floor. We immediately called Lexus and asked about having the dash repaired they informed us that there was a recall on the dash and to call Lexus about having the dash repaired. We called Lexus and notified them of the cracked Dash and they informed us that there is indeed a recall for the cracked Dash but they told us the date for the recall expired the day before we called. But that they would look into it and see if there was something they could do.We took the time to take the vehicle to the local Lexus dealer to have pictures taken. Have it inspected and sent to Lexus so that they can review it only for them to call us and tell us they were denying the repairs on the vehicle. So now we are stuck with a vehicle in which the resale value has plummeted due to the crack Dash. Im very disappointed with Lexus that they do not stand behind their vehicle or even offered to pay a portion of the dash to be repaired. If this is how Lexus treats their customers I no longer want this vehicle and will be trading it in as soon as possible. My wife and I were also considering buying another new Lexus because we did like the vehicle until we see that Lexus does not stand behind their vehicle quality at all!!!

The same thing happened to me once - I narrowly escaped having my fingers crushed while opening the trunk. I think it re-locks after a certain amount of time, (or maybe my husband re-pulled the opener from the front) but I was about to open the trunk and the latch pulled down again to automatically close. I was grateful I pulled my fingers out just in time and now Im very careful to check that I open the trunk right away. Im also having other issues with my 2003 LS430, like a burning oil smell coming from the engine. I am under 100,000 miles so Im disappointed that I may be looking at something big (and surely costly). I had extended warranties up until last year and each time I brought it in I paid average $2000 AFTER the warranty work. Very disappointed.

Why Scout GPS Link is only available on select 2018 model year (NX, RX...) with the Lexus Display Audio multimedia head unit? The reason why I ask this question is that the existing GPS is cumbersome to use comparing with Scout GPS Link. It should be very simple and easy to implement it with the existing system of Lexus as I am a software engineer with more than 30 years of experience. Please let me know if you need my help. This add-in will definitely benefit all of Lexus car users. Thank you.

Experienced similar dashboard cracking experience. Dealer has submitted photos to the Corporate office 3 weeks ago. Still waiting. What happened to... in pursuit of perfection?

The touchscreen mode on the GPS/Information display screen unit has stopped working. I was told it cannot be repaired and must be replaced at a ridiculous charge. How can a unit like that not be repaired?

2008 RX 350 with 104,000 miles. I purchased extended warranty that was up 3 months ago. Took car in and was told I need a new water pump. Bearings in water pump went back causing leaking and affecting the heating and cooling system. Also need a new steering rack costing $1,700 by itself. It is also leaking. As I read through the comments Im seeing that these are consistent problems with Lexus. I usually keep cars at least 10 years. I have never owned a car that needed these type of repairs so soon. I am extremely disappointed because Lexus vehicles are supposed to be down for quality and reliability. If I had wanted a car just for appearance, I could have paid a lot less, knowing I may have to put in large repair sums. The water pump is supposed to cost over $1,000.00. Will not recommend vehicle. I purchased extended warranty knowing I was getting a reliable vehicle and probably wouldnt have to use it. But to be on the safe side because I had planned on keeping for well over 10 years. As soon as extended warranty expired, Im have costly problems.

Horrible experience in customer service. I was calling to understand the bill and I thought I was speaking to a robot since the supposedly person only asked questions and when I requested an explanation only received, I will mail you the contract. After almost 20 years being a Lexus customer I do not deserve that treatment.

Leased 2017 GX 460 white SUV. Paint discoloration, and the called “leather” seats are crap. They are stained and the dealer cleaned the seats and now I got pieces missing. I’ve never been so disappointed and upset. So besides the above mentioned. They installed two TV’s on each seat and there’s a huge color difference between the top headrest where the TV are installed and the actual seat. I always owed the TVs that come installed from the manufacturer not aftermarket by Lexus. So when we take the car for the scheduled maintenance now if you need a loaner it takes 3-4 weeks for the Lexus dealership to give an appointment date. To top it out they don’t wash nor vacuum the car.Basically, you are better off going to the Hyundai, Honda or Kia dealership. Pay way less and get excellent customer service and no stress. Trust me Lexus IS way overpriced for the quality. Example. My friends wanted a Lexus just like ours but they started noticing all the defects and they got an BMW SUV. You should see the difference. First in the customer service was excellent and the luxury and technology of the car. Lexus are all outdated and with many issues on quality. There’s something serious going on with the quality control department. Reported all and they promised me back in November, then in December to order me a black on black Lexus. The pigeon died on the way! It’s August and nothing. And we have been dumb enough to recommend family and friends to the torture and they have done business but consideration for us. Watch when my lease is over that I’ve driven that nasty looking car how the black on black will magically appear but to their surprise they lost another customer. Last Lexus that I purchase or lease.

When I signed contract for the model CT200H FSport and they give a good deals for flood stock. Cant choose own color then they wait until out of the cooling time. Then they call you say have to wait 3 week for the order then that means no stock why can choose color. I go back and they tell me car will be there on Wednesday so i still can have my car yet (order on end of October). So can I get back my money and cancel my order?

This is my 2nd Lexus: my first one, ES 330 was a great car from mechanical to cosmetics! This 2nd, ES 350 is the poorest quality you can get! I was told by a service manager in N Miami, that the reason the interior materials (dash board, seats cover, cosmetically wood design, that all are falling apart), are made to disintegrate after a while! No kidding!!!? They actually do, I cannot even clean the interior because the board is jelly like, the seats covers are all broken after 2-3 years and the color will come off when you clean them, the wood design is flying up peeling as well everywhere, at 72 000 miles I had to replace the front direction and before, the steering wheel fell! And you would believe that for over $42000, you will buy a nice quality car! No, not anymore! I was back in forth with Lexus via emails, I went to the dealer to show what is happening to the car, they said that I have to pay if I don’t like the way it looks! I called to have at least the dash board replace since is melting, but two customer service from Lexus Corporate said that the offer expired on March 31 this year and they won’t extend it, although they never told me about it when I went to the dealer or on our exchanged emails! Think twice if you planning to get a Lexus at this time: it is not the same quality or customer service as they started! A shame!

I trust Lexus brand in safety above anyone else. Their car designs are beautiful, classy and also comfortable. They have SUVs that offer 3 rows, midsize SUV for smaller families, and cars, all filled with luxury and greatness. I love my backup camera and my warning sensor in case Im close to hitting something. As far as I know they offer any upgrade you would want. You can literally customize anything. You can pick the color of seating, flooring. You can even customize driver preference for the drivers side car which has 2 buttons that you can program for 2 drivers. So, its extra convenient. Also, they have sunroof option and they have a ton of beautiful colors to choose from. Carpets can be customized like in SUVs where you can customize between bench or captain seats. DVD installation available as well. We bought the es350 and have since had 2 kids. For five years, it has fit us well and accommodated my family comfortably, until the 2nd child. Since we grew, we are now looking for a bigger Lexus.

False advertising gas mpg, New car Lexus RX 450h 2013 - Numerous complaints to Lexus Co. and Bergstrom Lexus Appletom have not resolved gross disparity of advertised 30 mpg compared to actual 22.3 .

2017 Lexus GPS - Queuing up the GPS the radio volume works properly and quiets down so you are able to hear the request. However when giving you instructions the radio remains playing and doesnt quiet down. As such you cannot hear the instructions because the radio continues playing. This causes mass confusion & almost caused an accident several times. Piece of junk. Contacted Lexus. They offered to buy me a Garmin!! They know about the problem however they havent fixed it. Bottom line this is the last Lexus I will ever buy. Beautiful automobile but terrible company to deal with. Product is defective and extremely dangerous!