I have a 2004 Lexus RX 330 in Bamboo color. While under warranty, all the door handles and outside mirrors faded. Lexus repainted/replaced all of them under warranty. Now, February 2012, the same oddity reoccurred and Lexus claims they are exempted from repairing them since it is out of the warranty period. No one from Lexus or the dealer can explain why this anomaly occurred in the first place or reoccurred. The vehicle is garaged and even receives a so-called protective coating from the dealer every six months.

The Lexus GS350 has been the most reliable car I have ever owned. The comfort level is excellent. Mechanically it is great. Lexus has been very frugal in changing the style of the car over the years, which helps keeping the value up.

I purchase a new 2018 Lexus 350RX three weeks ago. I am extremely disappointed in the Navigation System. First, it seems to take several minutes before the car connects to the service. I asked for direction to a well known business, and was told they could not find it. Please hang up and try again. I tried again, this time they could not find the business, but worse they could not locate my car. Asked if I was near the airport! No it was not. What if this was an emergency and they can’t find me!Yesterday, asked for directions to a Civic Arts Theater, they had the correct address but the nav. system took me to a residential, dead end street. I could see the theater but could not get to it. It wasn’t even the correct street. Again, asked for a restaurant by name - it took me to a location on a freeway. I could see the restaurant from the freeway, and eventually found it. Now, I use Waze. This system doesn’t come close to OnStar.

I am just bought a brand new 2108 RX350 on July 4, 2018, and already having with this issue (steering wheel make noise when make a turn left or right). I am very disappointed because just 2 weeks driving and a car got the problem. What is kind of quality of Lexus? What is a Lexus brand name??? I wish I can return or change difference car. Might be this is a last one and never buy again. Hope everyone can read my post then dont buy Lexus. Otherwise you might make the same my mistake.

The brand offers from small hybrid to larger, mid-size SUV. I have found that I like a variety of cars from this brand, including the hybrid SUV. I like that it has a sleek, rounded appearance. I do not care for boxy style hybrids. The interior is sleek and there is ample room to seat five. There is also a generous truck with plenty of cargo space. People are normally surprised that it offers as much room as it does in the inside. It is an efficient car. The controls and navigation device is good. Television options are there, however I am happy with my initial purchase and do not need anything additional to the model of my car.

I bought 2006 RX 330. The car has 49K miles. The dashboard cracked at several areas. Contact Lexus. They told me the warranty is done and there is nothing they can do.

I bought a 2015 Lexus and found out afterwards that I had to pay extra each and every year for this feature. As if that wasnt bad enough it has only worked about 3 times in 2 years. This year is no different. I have called customer service and been to the dealership and still isnt working. I have spent literally hours trying to get this resolved and was just told again that I would have to call again on Tuesday. I am so fed up. I wish I could give back my car and start over. Never again will I buy a Lexus!

I recently bought a 2014 Lexus LS 460. Whenever it rains or the car is washed and I open the trunk, water drips out of the side of the trunk, and drips water into the trunk compartment. I took the car into to the Lexus dealership and they said it is a design flaw and cannot be fixed. Besides getting the inside of the trunk and contents wet, long term I expect it will cause premature rust and increase the potential for my rear lights to malfunction. Any experience with resolving this issue will be appreciated.

I am a current owner and driver of a 2007 Lexus is250. This car was purchased brand new in October 2006 from the Westminster Lexus dealership. Since the very beginning this car has had many problems which include numerous manufacturer recalls. In 2011, shortly before the warranty expired, the navigation unit went out. By the time the car was taken in, it was 60 miles over the warranty miles (Warranty was void because of mileage not years). The dealership said that we would have to pay for the repairs and quoted the repair to be $2,300+. Also around this time, the dashboard began to get sticky. Another repair that would have to be fixed out of pocket. This car has been very well taken care of. We made sure that we followed all the manufacturers recommendations on how to properly care for this car. We have never used any solvent or spray on the dashboard and followed the recommendations to use warm water. A sunshade has been used since the first day to shield the sun away from the dark interior. I have tried countless times to see if any Lexus dealership could help me out because this has to be a manufacturers defect but no dealership has offered to help. I have met several Lexus owners that have experienced the same problems. I have read on online forums even more people from all parts of the United States and in the U.K. who have the same problems. I am not as concerned with the little problems with the car as much as I am with the navigation unit and the dashboard. I finally decided to contact Consumer Affairs after a friend suggested I do. She has a separate problem with her Lexus and said that bringing this to your attention may finally get results. I feel as though buyers of Lexus are getting the short end of the stick. We spend so much money purchasing a luxury car but end up with a defective vehicle that requires more money to fix. Im not even going to go into details about the cars paint.

Lexus has a range of vehicle models to choose from like the Lexus RX 2017, Lexus LS 2017, Lexus ES including SUV models as well. The Lexus interior fitments are well populated with rich wood and soft leather. The glossy shine of a brand new car rather new or used I have noticed that Lexus brand always are up to date. You can upgrade tires at any time if you ever run into weather events that may need changing of tires quickly. You can rely on the customer service if you ever need help with any model upgrades. When my friends tag along they always complement how spacious it is. Its almost like sitting inside a bus how much space you have to relax and do other things as a passenger.

When the Vehicle Finder function on the Enform Remote app failed to locate my 2018 RX350L, the returned map pointed to location of the key at home instead of actual location of the car which has been left in another city. We called Enform customer service and spoke with Kadijah at 1-800-255-3987 for help with the issues. After approx. half an hour of troubleshooting with the app being re-installed and re-loaded, Vehicle Finder still pointed to location of the key instead of actual location of the car.Customer service Kadijah then created case # ** and advised to us contact dealership for further assistance. Next we called Enform secondary number 1-800-817-8742 and was answered by customer service Emmanuel. This customer service insisted that the car first has to be reported as lost or stolen before it can be located by the app. However, this customer service did not sound like he understand the concept of the remote app and gave answers that are not related to the issues.We were not really happy with his answers and asked to speak with either another Tech Support person or his superior. His response is no such person is Tech support or Supervisor. What an unacceptable behavior for a customer service personnel from Lexus Drivers Enform! Well definitely file a complaint towards Emmanuel and wish both his superiors and management team from Lexus Drivers Enform [email protected] have read this review. Weve also informed Fremont Lexus at 1-510-657-6600 and requested the dealership to escalate the issues.

We bought a new 2013 RX350. We had a 2010 RX350; both cars had ventilated front seats. The 2010 seats worked great (they were black leather); the 2013 seats do not work. We were told by the dealer that they just dont work too well. The new car has saddle tan leather seats, so they should actually work better than the 2010. It is hot in Texas and we paid quite a bit extra for these seats and are disappointed that they do not work and that there is no solution to the problem. We have had six (6) Lexus and will not have another until we are satisfied.

I purchased an alleged 2016 lexus gs-350 from lexus of riverside on 4/29/2016. I reported a navigation defect to them in less than two weeks. They did nothing for 6 1/2 weeks and finally sent a dealership car and service tech. We drove both my car and dealership car. In go home mode it took us in a round-about manner to a dead end road in a different zip code. Both my car and dealership car failed and went to dead end road but I took my garmin gps in dealer car and it worked perfectly. The dealership refused to do anything and referred this problem to their lexus/toyota headquarters in Torrance, ca. The clerk at the headquarters said we would be put in a queue which would take 4 weeks.I spent hours researching, driving, photographing, documenting and sending over 30 emails to them but just got a letter giving me an assignment to send them documents they already had. I also called their 800# - useless. You get some clerk who only gives a first name and never gives you a case number. I have 1 week left for the 4-week queue, so will probably have to sue them since there is no available for this serious problem and they just delay hoping you go away.Next I photographed the navigation screen which shows that the navigation micro sd card is dated 8/1/2015 (gen 8) which according to their published literature is only for a 2015 gs-350. At this writing, the card will be 1 year old in 2 weeks and the service manager told me they usually come out around October for about $169. So either lexus sold me a 2015 and changed the date to 2016 or they are using old parts. I had leased 4 lexus ls series before - 1990, 1995, 1999 & 2004. The 2004 was terrible and constantly needed repairs. So I left lexus. But I read the glowing reports by consumer reports and tried the 2016 gs-350 due to its alleged safety features - big mistake.

Over 6 months ago I got into an auto accident. My car damages included: my wheel hanging off, my door crunched in unable to close, my glove box smashed and completely crushed, etc. During this collision, NONE of my airbags went off, which angered me because I had an 11-year-old and 13-year-old in the car that were not protected. After doing some research in my car, I found out that I had EIGHT airbags in just the front seat of my car. An impact such as this should have caused at least one of the airbags deploying.I contacted Lexus about this when my accident happened (back in August of 2013) and they said they would inspect the car. After they inspected my vehicle they said they would get back to me within a month about the results. I waited a month...then two months and called corporate offices. I was told that someone will get back to me. Three months.. Four months... Five months...SIX months and they have neglected to return any emails of mine or even give me an ounce of respect. My car is over $35,000 and to be treated like this makes me sick!!The damages to my car were over $8,000 including all new module systems in my vehicle because they were found faulty. I have all my receipts about my damages and Lexus refuses to even answer me! When it comes to the safety of my children, I do not allow people to push me to the side. Ive tried to be patient with this business, but they have showed me nothing but disrespect. I now have hired an attorney to help me with this matter!

I had an engine replacement done, due to the oil sludge issue. Corporate Lexus paid for 75% of the repair, with a used engine at a Lexus Dealer. Upon return of the vehicle, I was having major steering issues. I took the car to my non-Lexus mechanic. The rack was loose, and moving all over the place. He attempted to tighten and ended up replacing, but advised to take the car back to dealer as; 1) he felt the rack replacement was due to faulty work and; 2) there was no rubber bushing in the front of the vehicle. I took the car to a more local Lexus dealership, prior to even discussing the situation with me, they called corporate and left a message. They felt the car was dangerous, and there was a bracket missing from the engine department, and the engine was moving. The only response from corporate is that, this is a labor issue. I took the car back to the original dealership, and was told nothing was wrong with the car, other than the wrong rack. 1 person told me the rack was too long. Another person at same dealership said the rack was too short, but perfectly safe! The engine moving was just 1 of those things that happen, changing or (evidently checking) the mounts are not part of an engine replacement job, but they would call the dealership, to inquire what was meant by the missing bracket. Obviously, the call was never made. Now, I am having issues getting the car fixed, because honest people wont touch the car, because they do not feel that I should be paying for repairs. Now what?

My 2009 GS350 has developed condensation in the drivers side headlights. Of course, this is not on a bulletin or recall. After reading this forum, I find that Im not the only one with this problem. The dealership quoted me $1500 to replace the headlight - I declined! Lexus should investigate this problem! Not good advertising for a luxury automobile!

The Lexus vehicles look very professional and you can tell they were made the highest quality materials in the market. The advanced technology features are a big plus that this brand comes with. Theres the ones made for families and ones made per individual use of a specific person to use. Depending on your lifestyle, the brand offers what consumers would need the most. It does not provide a lot of passenger capacity but it makes up that with other features that the brand offers in its vehicles overall. I would not advise big families to choose this brand but it is still good. Im also basically satisfied with the amount of personalization allowed for this brand of vehicle. Just about anything you can imagine changing, this brand allows it to happen easily.

I own a 2008 Lexus IS 350. My navigation system went out after three and a half years and Lexus said that since I was over the three-year warranty period, they would not replace it. I would have to pay $1,900.00. I find this ridiculous and when I called the Lexus Client Service Assistance, they offered little help. How can you own a car for only three and a half years and have your navigation system screen not work and not have it covered by such an elite car company? I cannot use the touch screen at all and Lexus has still yet to contact me after my complaint.

Me and my brother were driving from oregon to california. He was in a Lexus 2014 IS 250. We were going down the 5 freeway around 65-70mph when I saw his brake lights turn on and he lost control of the car. Before he hit the division line you could see how the brake lights were on but the car didnt stop, it just burned wheel and then he knocked down the division pole going an average speed of 30 mph - where he went on the opposite side of the freeway, where he was hit by a semitruck, leaving him in the hospital and the death of our pet.

Bought new RX350 from Lexus of Austin. DPS trooper pulled my wife over to let her know the bumper was coming off. Dealer accused us of wrecking the car. We did not wreck the car. Not according to my insurance company or the Trooper that pulled her over. They finally agreed to fix the car and screwed that up. Never buy from this dealer.

They have various sized sedans, SUVs that come in both all-wheel and front wheel drive. They are built well and last for a long time. They are fun to drive and come with many option packages. Features can include but are not limited to air-conditioned/heated seats, heated steering wheel, multi-disc CD player, radar controlled cruise control, heads up display, different sound systems, etc. Numerous options to choose from. Different dealerships offer different options, so you will have to check with your local dealership to see what they offer. Some options include gold plated badging, pin stripes, rubber floor mats, hood/front end stone chip protectant, etc. Their SUVs offer plenty of room for passengers with ample leg and head space. Their larger sedans also offer plenty of room for passengers. Their smaller sedans and sport cars dont have as much room but are still comfortable.

I trust Lexus brand in safety above anyone else. Their car designs are beautiful, classy and also comfortable. They have SUVs that offer 3 rows, midsize SUV for smaller families, and cars, all filled with luxury and greatness. I love my backup camera and my warning sensor in case Im close to hitting something. As far as I know they offer any upgrade you would want. You can literally customize anything. You can pick the color of seating, flooring. You can even customize driver preference for the drivers side car which has 2 buttons that you can program for 2 drivers. So, its extra convenient. Also, they have sunroof option and they have a ton of beautiful colors to choose from. Carpets can be customized like in SUVs where you can customize between bench or captain seats. DVD installation available as well. We bought the es350 and have since had 2 kids. For five years, it has fit us well and accommodated my family comfortably, until the 2nd child. Since we grew, we are now looking for a bigger Lexus.

Lexus is the best on the market. If you want a brand that is top notch, this would be the purchase of your dreams. The variety of this car comes with multiple colors and different accessories in the different designs it has to offer its most valued loyal customers. The appearance is brilliant in each different car design. It has amazing functions and capabilities in the different types of vehicles youre looking for and the features are like no other youve seen before. It has various upgrades from design, to accessories, built in DVD, compass, four wheel drive. It can function in all seasons with one tire year round. Passenger capacity holds up to 6 people. If you want less passengers and more room, it has an electronic capability to fold a back seat into the floor for more personal room. It is beyond a five star company and I would recommend this to anyone looking for a resilient version of the car.

For two generations, our family has been very loyal by purchasing Toyota cars to drive. For the last 40 years, our family has purchased and driven at least 25 Toyota cars. But we were disappointed with our brand new 2007 Lexus ES350. On December 27th, 2012, I read the article on Yahoo news about the Toyota Motors agreement for settlement of Unintended Acceleration. Well, I owned this 2007 Lexus ES350 and experienced that sudden acceleration problem when the car was set on cruise control driving on the freeway. Therefore, I submitted a written letter by email to Toyota Motors explaining my findings.The reasons for selling this car are because (1) I never heard any reply back from Toyota Motors after submitting a letter to customer service. (2) my wife and family members in Asia was afraid of us driving it in the United States with an accident. Furthermore, they live very far away to come to our immediate attention if we were involved in an accident. (3) Lastly, there were sad news happening here and there because of this sudden acceleration issue. Finally, I sold the car to CarMax dealership in Monrovia, California in March of 2011 with less than 7,000 miles on the odometer.At first, I even went to Longo Lexus/ Toyota (which is the largest Toyota dealership in the United States) to sell the car back, but they explained that there is no recall on my car. The Longo Lexus service foreman even went on a test drive with me in my car and on the street. Also, Longo Lexus/ Toyota refused to give me a reasonable offer to buy my car back. I paid $40,000 brand new and sold the car at a big loss for only $24,000 to CarMax with less than 7,000 miles on the odometer because we were afraid to drive the car.Continuously, our friends and family comfort me that life is more valuable than losing money on a known trouble car. How come Toyota never bothered to help when we have an issue? What happened to good old Toyota reputation? Kindly help me in this matter!

We have owned three Lexus products over the years they have been in the US. The cars are great but the corporate culture has deteriorated greatly. The present CEO and the person in charge of Customer service are not at all qualified for their jobs and they have given Lexus a bad name for customer service. The corporate offices have literally no control over the dealers if there are issues, selling cars is all that matters, not customer service. If you have an issue that the dealer refuses to take care of, the infrastructure Lexus created at corporate is so pathetic you will only be frustrated trying to get any closure.

On July 5, 2015 my husband took my car to the Lexus Orland Park, IL dealership to have an oil change. On arriving, the serviceman told him that my car needed other work. My husband already knew that he could not authorize any service on my car without my approval. So my husband called me on his phone and let me speak to the serviceman on his phone. I explained to the salesman that I was headed out of town the following day and did not want to do any other work until I returned. I told him to only do the oil change. He was adamant about my windshield wipers and said that I really need new ones. So I told him only do the oil change and wipers. Minutes later I received an email with a price of $417. I called the serviceman and ask how much was the wipers and why was the bill so high. He told me I needed a 90,000 service and that he went ahead and did it. I told him I did not authorize him to do the 90,000 mile service. He told me that my husband told him to do the 90,000 miles service. He told my husband, after he got off the phone with me that I said to do the oil change and wipers and 90,000 service. So my husband signed for the work. When I called him to asked him why did he do what I did not authorized him to do, he said, my husband told him to do it. After he got off my husbands phone he lied and told my husband that I had authorized the 90,000 miles service and then lied to me saying my husband had authorized the work. I told him I would not pay for it and I wanted to speak to his manager, but his manager said that there was nothing he could do but give me 10% off because the work had been done. These people are frauds. So do not take your cars to them. They will do work you did not authorize and will keep your car if you cant pay. I will be writing to the States Attorney office, they need to be investigated.

Lexus is aware of frequent occurrences with RX 330 back door 1/4 window molding falling off. It happens for no other reason other than poor design. I had many vehicles in my life, but regardless of age of those vehicles, did not had a case of loosing not damaged body parts. When this happened to my Lexus RX 330, I vent to my Lexus dealership (where I purchased new this vehicle) and learned that Lexus will cover the window but not the labor for replacement as the vehicle is not under warranty. The tiny shiny molding which was not attached in proper way is not made as a spare part- the whole window has to be replaced???I did call the Lexus satisfaction line and a Case manager called me the next day to tell me the same thing - my vehicles body part falling off is not covered under warranty. I asked her what is the next that I will loose while driving. And I thought the LEXUS makes high quality vehicles and will be doing right thing to maintain its reputation. I have two Lexus vehicles, which I purchased new, but after this I dont think I will continue to be their customer.

My headlight has condensation in it which is a very common problem for Lexus headlights. I called. They want 400 to look at it and over 2,000 for a headlight. How come this issue is not a recall is beyond me. You expect to have a safe and reliable car. But the lights just turn off out of nowhere. I have been pulled over 2 times. Not only do I endanger myself and my kids but other peoples lives too. And you think they would try to help you but no. I was so much happier with my Honda Accord - way better car and way cheap. Never again will I buy a Lexus again. Never!!! Worst customer service ever. And thats just the beginning, so no they do not keep their customers happy at all. I called the corporate and the woman I spoke with was just rude. I should have gotten her name, but I was just so mad. This is just ridiculous.

I am the not so proud owner of a 2009 Lexus IS250. My question is why can NO ONE work on this Navigation System but Lexus? Monopoly much? My dash board and all of the material on the doors and everywhere isnt cracking, I can rub it off with one finger. Its melting. You cant clean it because anything you use just sticks to it and it looks horrible. To go along with this my water pump cracked overheated my car and destroyed my electrical system to include the alternator, battery, navigation system, and all of this has been replaced but my navigation system because Im now flat broke and no one seems to be able to figure out how to fix it other than with another $1500 Computer from Lexus because that is the only place you can buy them. And if you do find one aftermarket, no one will touch it. My heat is stuck on and has been since winter. Its so stupid Im ready to drive this car off a cliff! Recall the water heater!

I purchased a 2013 ES 350 new... was very satisfied until Sept. 24 2016. The vehicle had a little more than 19000 miles when someone failed to yield the right of way and collided with my wife near the front and left driver door while she was driving the vehicle. The damage was extensive and the insurance declared the vehicle a total loss. My concern is that neither of the airbags deployed during the collision. The other vehicle involved airbag(s) did deploy.I contacted Lexus and gave them permission to inspect the data image on the vehicle to let me know why the airbags did not deploy. As of October 21 2016 I have not heard anything from them. I have contacted Customer service several times but did not get any information. The vehicle has been towed to a totaled lot. Not sure how long the vehicle will be available for their inspection. I have owned four Lexus vehicles and have not had any problems. I am now concerned if I replace the vehicle with another Lexus will there be a safety issue. Damage images are available if requested.

Before I begin my complaint I would like to say the car drives very well and is very sporty. I get a lot of compliments on the vehicle, then they say why is that peeling like that? My Email correspondence with Lexus about my issue: I have a 2006 GS300. I recently noticed my molding along the front windshield that runs along the top to the windshield beginning to PEEL. Really unbelievable for a luxury car. It is embarrassing and damaging to the Lexus brand to have something like this occur AT NO FAULT of my own to this vehicle. I was at the local dealership on a separate issue and was told the roof drip molding was $763.67, absolutely unbelievable. Total repair cost $1200. Why would this peel like this? This is my second Lexus. I had a LS430 before this. I have by far had more issues out of this vehicle than any others I have owned. I am just blown away and I need Lexus to stand behind their brand. I would like the roof molding repaired. This is just ridiculous to have an issue like this on this type of car.The response from Lexus: Thank you for contacting the Lexus Customer Satisfaction Department regarding your 2006 GS 300, Vehicle Identification Number **. We appreciate the time you have taken to share your thoughts. As an automotive manufacturer, Lexus feels its warranty is one of the most comprehensive in the industry, and demonstrates faith in the performance and reliability of its product line. Lexus also realizes that product failures can occur on any vehicle at any time, and regrets any inconvenience this may cause.In an effort to be sensitive to the expectations of Lexus customers, we review matters on a case by case basis when a product failure occurs outside the warranty period. We have examined all information pertinent to your request for assistance, including the nature of the repair, mileage on the vehicle, and the warranty expiration date. We conclude it is not appropriate for Lexus to provide assistance on the repair of the front windshield moldings. We apologize that this may not be the response you hoped for. If you require further assistance, please contact the Lexus Customer Satisfaction Department at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Time.My final response: First off thank you for your time and attention to my concern, however I am not pleased with the decision. I see now purchasing a second Lexus was a mistake on my part. I understand Lexus has the right to not stand behind their product and I have the right to not purchase their product. I understand CLEARLY from the discussion from my service advisor that I purchased a USED vehicle not a new one. However as I stated I purchased a used Lexus with a verifiable service history. In fact it was a Lexus certified vehicle. I purchased a used Lexus, not a used Hyundai, Mazda, Chevy, Honda or Ford. Which by the way has a more comprehensive warranty than a Lexus. 5 years, 7 years, and lifetime on certain parts. And cost far less on the initial purchase. Now a Lexus as stated in consumer reports has a better resale and loan value. So I suppose there is the trade off.But as I stated on the outset I will not be purchasing another USED Lexus product certified or not. I will however let the message board know about my experience. I will also let anyone know about Lexus products/customer service and if the paint begins to peel for no reason, out of the blue it’s your issue. Lexus customer service will stand behind the small issues but when it comes to anything costly you’re on your own. I wonder if the door falls off next or the spoiler blows off while driving, the bumper just comes unhooked for no reason, my seat brakes apart… I mean really whats next. Even though it’s a luxury car, it’s not quality built - these are things that should not happen to this type of car.This email may not mean much in the grand picture. I am just one consumer, but I will exercise my right as a consumer. My wife and I have owned Mercedes, BMW, Acura, Audi, and Infiniti. We never had any issues like this to occur. Lexus wants nearly $1200 for a piece of plastic molding!!! Ironically I have never heard of these things happening with a Toyota, only with a Lexus. A Lexus may look good but the quality is another subject.

I am the owner of two Lexus vehicles. I am investing my time to inform you of my feelings towards Lexus; as the respect, integrity and trust, which I have so highly esteemed about Lexus, has been compromised. This time the 2007 Lexus ES 350 with just 34,000 miles encountered a problem with the passenger window as it would no longer function properly. What I learned is that the window mechanism is so cheaply made that the plastic parts just broke apart. This design flaw resulted in a five hundred dollar plus repair bill that stole hard-earned dollars from other priorities my family has at this time. When I needed to truly rely upon Lexus reliability during challenging economic times, you let me and my family down. What is concerning is the fact the other three windows will certainly face the same catastrophic failure. (And surprisingly, considering the fact that the windows are hardly ever used as the Florida heat makes the AC priority one). The bottom line is this: Why would I ever buy another Lexus product when price and value are so far apart? Please let me know how you may be able to help given the aforementioned situation that my family and I currently find ourselves in.Lexus Service Specialists phone reply: As you did not visit our service department and took your car to a private repair facility, you voided your warranty. My car was well out of warranty, but they said that the CPO (certified pre-owned) Warranty would have covered this had I gone to the dealer. Well actually, the CPO would not cover a window repair; but the Service Specialists... they would have helped if I would have asked. Wow, with my other Lexus which had several service issues, the dealership was very specific that the warranty did not cover my problem and all costs would be borne by me. It is so sad to be witnessing the demise of the famed Lexus brand name. My friends and neighbors, who also own Lexus products, have also commented never again when asked if they would purchase another Lexus, as their own experiences have been much worse than mine… so sad.

I have owned two LEXUS ES since 2001 and have had excellent experience with each. My first was a 1998 and was finally totaled by a hit and run driver in 2016 but had 275000 miles on it without a single repair to the engine or transmission. I serviced as recommended but nothing broke on that car. We have a 2007 now with all options and love this car too. So far at just over 100k miles, we have had mice eat some wires under the hood and the VSC, traction and check engine lights have remained on since repaired and we are not sure why. Also the new car has been hacked and cant figure out how to solve. To those who complain about paying annual to use features, I say dont buy luxury if you cannot afford it and every car has additional features to pay for! OnStar Satellite radio, etc. Overall Lexus is an affordable car at new, used prices so no complaints here! Also one thing about Lexus of the so many things I love is that there is NO road noise!

My GPS system totally went out on me. I spoke with a co-worker of mine who owns a 2006, and the exact same thing happened to her. She told me to go on Consumer Reports and look up this is a well known issue and Lexus is doing nothing about it to fix the issue. I called Lexus to inquire about the issue. The woman over the phone told me out her mouth there have been some cars my brand with GPS issues, but my car is no longer covered under warranty and it could cost me up to $2000 to fix the issue. I bought this car brand new, and this is supposed to be the best of the best. I was told when I purchased the car Lexus honors their mistakes, but it doesnt seem like they are doing it now. This isnt fair to the customer at all. They charge over $5000 for the GPS and in a few years while you’re still paying for the car the GPS breaks down, and they wont cover the cost to fix it. I am very disappointed in Lexus. I thought they had a customer first approach. I am also letting headquarters know how disappointed I am.

I purchased a used 2008 LS460L from a Lexus dealer in Westminister, CA on 1/19/2015 - it had 90,067 miles. I have driven a 1999 LS400 with 82,000 mi that now has 225,000 mi. It has been the best car I have ever owned and never had a major expense. In fact all I have done since 2001 is put a starter in it at 151,000 mi. A broken trans. mount ($275), a rack and pinion, a cereal cable I broke, and an interior brake light bulb, 2 timing belts and two sets of iridium spark plugs - and the usual brakes, rotors and Mobil1, etc. I have never taken it to a Lexus dealer to get Charbucks and Bagels! I expected the same or better from an LS460L 15 yrs. newer ! Boy was I ever wrong.Now I have to replace both upper and lower front control arms or bushings The dealer wants $585 for ea. control arms or you can order after mkt. on EBAY, (i.e: two control arms for $189, which I did and they were put in at a shop for $180). The dealer quoted on 2/1/2013 - was $1875.81 parts plus $585 labor = $1460.81 + tax. It cost me with overnight postage from NY to Apple Valley, CA - UPS $115, parts $189, labor $180 = $393 TOTAL. The labor took two hrs. and $89 for another alignment. I still need the rear control arms put in as it is not in specs. Still!I just took the car on a road trip 3000 miles and had no problems. However the rear control arms still need to be replaced and the bushings are available on eBay for $49 for both sides, or you can pay the Lexus dealer $123.85 x 2 for control arms for both sides rear = $247.70 and $541.57 x 2 control arms - both sides 4 total $1330.84 + LABOR (?) + tax.

I have been a loyal customer of Lexus for over 25 years and, generally, very happy with the cars; however, most of them I traded/sold before they were 5 years old. My current car is 2010 Lexus 450H that has less than 75,000 miles and was purchased less than 6 years ago. As usual, I am up-to-date with the maintenance schedule on the car and the maintenance is always performed at the service department of the dealership. A few days back, while driving, I noticed the hazard sign turned suddenly on and check hybrid system was flashing. Among the things that I noticed were the failure of cars cruise control and the SOS light turning red.I immediately took the car to the dealership service department, who diagnosed it as the failure of the airbag ECU. The replacement cost me $995.42. My service consultant at the dealership is a very nice gentleman, who said that there was no specific maintenance for the unit. That suggested to me that the unit on the car was defective and Lexus should be replacing it free of charge, but they did not. I have heard that computer malfunctions are not uncommon on the cars made by Toyota Motors. I am so disillusioned with Lexus that I have decided to take my business elsewhere and never buy another Lexus and, hopefully, convince my friends to do the same.

I am very impressed with the Lexus extended warranty. Two years ago, while having my vehicle serviced, I was informed that my steering was defective and leaking. It would need to be replaced. The cost was over $4000.00. My extended warranty covered the entire cost with no copay required. This one repair more than tripled the cost of the seven year warranty. I have had extended warranties with other vehicles that I have had, but none as good as this.

2nd and very LAST Lexus from Lexus San Diego! I never thought that service really made a difference if you had a great product. I have since learned that lesson. This dealership is absolutely the worst. They will never call you back. Their sales people wont even call you back! Dumbfounded... I have moved on to Mercedes. If you were to compare the two based on service, Lexus SD would be the equivalent to a 16 yr old waiter at your local burger joint, while Mercedes service would be similar to a maître d’ at one on New Yorks finest restaurants. Thanks for nothing Lexus SD.

I bought this Lexus 2.5 years ago. About a year in and about 95,000 miles once or twice it ran rough at a stop sign for about 3 seconds and corrected itself (thought it was a bit of bad gas). I looked online and saw a post about this possibly being an issue. I also found in the glove box a page from Lexus saying they will take care of this even though it is not a recall. So, I took it to Sacramento Lexus. They said they would validate the issue, order parts, and give me a loaner vehicle. Well, they sure did. They took care of it completely! Obviously out of warranty and fully covered. They even offered to do any other repairs they find while doing the repair at the cost of the part cost only. I was truly amazed at the depth they would take care of a used vehicle not bought from that dealer, out of warranty, and the issue almost never happened that I was aware of. Above and beyond to say the least. Very impressed with Lexus and that dealer.

Lexus NX/Lexus LS/Lexus GS. These vehicles are among the most luxury driven off the brand and has all innovative features you would come to expect in premium quality and value for the most discriminating of automobile tastes. Has performance driving modes for a choice in speeds, all weather drive to run in all kinds of adverse conditions and all exclusive class seating. You can as many options that you would like such as rear view cameras, lane assist, blind spot detect, climate control and adjustable seating. Has executive class seating for the driver and passenger and backseat comfort with plenty of adjustable leg room, has temp control for passenger comfort. Very quiet and smooth riding with all the features youd expect.

I am writing this review to express my disappointment with The Lexus Brand. I originally leased an IS 250 2008 with 15,000 miles. Within 7 months, the dashboard light up with check engine and stabilization signal blinking. Took my car back to dealer and was told they (dealer) would replace the entire pistons. Since that time Ive had three more incidents of rough idle, stalling, check engine and stabilization signal blinking. The response from the dealer was to perform top engine clean and carbonization. The final straw for me was my wife and traveling on the highway when my car started to vibrate, accelerating difficulties, and completely shutting down.

Have a 2008 Lexus RX 350. Dash board has begun to crack everywhere. Contacted Lexus to no avail. New dash is 1400.00 plus labor. They know about this problem and are choosing to do nothing. Taking the GM approach to their poor quality. Ignore it and hope it goes away. Not very good for business. Really kills the resale value. Who would want to buy a car with cracks everywhere on the dash. Will have to think twice before buying another.

I purchased a used RX 350 at Tri-County Lexus. I was hoping to get a new Vehicle in the next few month, but after seeing the RX 350, I was very impressed (Though used, looked like new), and salesman Louis ** was very helpful in answering all my questions and making the purchase very enjoyable. And once I drove the vehicle, with the price we negotiated, I knew I needed I got a great vehicle. The whole staff was great, and very helpful.

Dashboard recalls - Horrible customer service. Unorganized. Facts not lining up. Whatever you do, do NOT BUY LEXUS OR TOYOTA. Japanese automotive industry is going downhill and service is horrendous. Car no functioning properly.

This car is wonderful! It is tight, smooth, and quiet. You can get a deal if you are a Costco member. The service is great and you even get free car washes whenever you need it. I have an app that tells me when it needs to be serviced. I dont think I would buy a car that wasnt a Lexus at this point. I am spoiled now!

Representative told me to call one hour before I needed tow truck to arrive. I called at 5 am. Rep told me they would be there within the hour and likely much sooner. At 5:45 am another rep called to say they had just dispatched someone who would be there in an hour. Dont promise if you cant deliver. Should have just called AAA myself. Thanks Lexus.

There is a wide variety available from Lexus, with each vehicle maintaining its dependable characteristics. There are sedan, SUV, mid-size, compact, and other models, so there is a wide selection with almost a guarantee to have at least a couple options that fit an individuals needs and wants in purchasing a car. The Lexus aesthetic features are that of a sleek body and exterior and distinct interior features like leather stitching. The vehicles have a smart key entry system, and many models have touchscreen controls and a navigation screen interface.There are tons of options available for upgrades and personalizations with Lexus. Upgrade options include performance-related ones like engine components and fuel systems, as well as aesthetic/personal interests like suspension systems and racing equipment. Passenger capacity for larger size sedans and SUV models are great. All models are comfortable for their individual capacities, and Lexus has a lot of models that can accommodate larger numbers of passengers while still allowing for cargo and extra things to haul in the vehicles.

Lexus reliability and service is mostly what I recommend. We own two Lexus and going forward, will probably always own Lexus vehicles. They are comfortable riding and driving with almost no road noise. The instrument panel and in dash navigation system and music system is very good. AND, the handling and responsiveness of the vehicle. We had an issue with our Lexus SUV in that the front end alignment would not stay in place for even a month. We went on line and saw that several Lexus owners had reported the problem. Lexus worked with us to find a solution and shouldered the cost of fixing the problem. The proposed solution worked and the fact that they covered the cost was a very pleasant surprise. Yes the car was under manufacturers warranty, but past experience has been that the dealership finds a reason why is not a warranty issue and passes the cost onto the car owner.

I purchased my Lexus 2009 RX 350 USE from a Lexus Dealership with Mileage around 35,000/-. Three weeks back when my wife was Driving car to work in the Morning after 10 min of Drive VSC light came up, and after a mile or so Check Engine Light Came up. By the time she stopped the car to Safe place, Car interior area started smelling like burning rubber. She stopped the car and get it towed to nearest local mechanic place. I gave call to Nearest Lexus dealership and asked them about the Issue and if that would be covered by Lexus Warranty. To my total surprised, they declined covering under the warranty because Powertrain warranty expired on Bases of Time of First Sell (72 Months or 70000 Miles). They argued that even though car mileage is still under Warranty period, Since Warranty Expired Four months ago, they would not cover it. Dealership asked me to take this to Lexus Customer Care.I called Lexus customer care and explain them the potential safety concern about sudden water pump failure without any prior indication and asked them if they would cover due to the fact Mileage is still under the warranty limit and close proximity to warranty expiry time limit. I was asked to get vehicle to safe place and wait for Manager to get back to me within three days (By Friday, Incident happened on Tuesday). I waited for call from Lexus but no one returned call till Friday end of business day. I called back and asked to Speak to Manager over there. First of all when she (Vicky) came on call, she had no Idea what issue I was referring to, because she started talking about some Oil pipe failure etc. I had to repeat entire story again, which shows that they didnt even look at my case even though I was told that someone review it and get back to me.Talking to Manager (Vicky) I tried to explain since its part of powertrain and problem existed even Under the warranty period and I dont have direct control over its failure, its clearly indication of bad quality of engine and parts. The most important part is safety hazard of car catching fire due to overheating. Lexus Customer Service stick to the three months over the powertrain warranty and refuse to take any accountability. I was asked to tow the vehicle to nearest Lexus dealership which is 30 miles away from where car is stalled. I asked Lexus about some level of assurance on warranty coverage but they keep on saying We cannot give you assurance of any help at this point. They will talk to Lexus dealership and then only consider this for help. I called nearest Lexus Dealership and asked for the estimation of water pump replacement, they quote me $1200+. Considering towing expense (about $300), hefty dealership cost and absolutely no assurance from Lexus Customer Service, I decided to get water pump replaced at the Local mechanic place where car was pulled over for diagnostics. I paid complete expense out of pocket and filed reimbursement claim with all receipt and documentation. To my total surprise, they declined the claim based on the fact that it wasnt replaced at Lexus Dealership. I swallowed this poisons pill and decided to move on. After three days of driving around (all together less than 100 miles), check engine light came on with VSC light. Took it to same mechanic who replaced water pump and he said its nothing to do with water pump. Now engine is misfiring and heating up. Since it sounded like major problem, I called Lexus Customer service and ask for help in this. I was again asked for to take it to Dealership which I did. Primary diagnostic from Lexus dealership pointed to structural damage to Engine due to premature water pump failure and advise me to replace whole engine, which is huge expense. My bases for taking this to claim is : Water pump is part of Powertrain and has no influence by driving pattern. Failure of water pump at 61000 miles is very premature and indicate toward inherent problem with engine and related components. Safety Issue: There was no sign of water pump failure until last moment when it actually gave up all of sudden. There was very little time before Check Engine lights came on and further damage due to overheating. If it was ignored for couple of miles car would have caught into fire. Powertrain warranty is 70000 Miles or 72 Months, whereas cars mileage is 61000 and time since first usage is 75 months (just 3 months over the warranty). Considering close proximity to warranty expiration, Lexus should consider this for warranty extension. This Engine series is infamous for cooling system issues and several service bulletins have been issued regarding it. Several complaints have been filed about the similar problem, where water pump failure and subsequent engine damage.

This is my first time leasing with Lexus. I have leased with Honda for 16 years, ever since I got my license at sixteen. I decided to switch to Lexus, but I must say I’m disappointed. I specifically asked the car saleswoman Danielle C at Tri County Lexus in Little Falls NJ if the LEXUS RX 350 FSPORT had panoramic roof and she said, “no they don’t come with that”. After making the deal I find out that they do. I basically have a Lexus with the same features as my 2018 Honda Accord, paying more than double the price. I’m very disappointed. I also wasn’t told that the 12inch screen was available on the Fsport as well. First and last time leasing with Lexus for sure. I could have leased a 2022 Acura MDX technology package with many more features and same price! Aside from the disappointment of service I encountered, Lexus is lacking on their technology features.

Very safe and easy to drive! The gear was smooth! It always gives alerts in case any glitch has occurred like if theres a bad headlight, if the tire is flat, if its running low on fuel or battery! Air bags are situated properly. My car has very practical appearance! Not very old school! More of a modern day look! Color variety is also good! Its very suitable for people of young age! Aged in the twenties to the flurries as it gives a very young vibe! Especially for people who care about what the car looks like. Also, my Lexus car can fit a family size.

I felt like I was taken advantage of the second I drove off the lot. My negative review is based on visiting Longo Lexus May 2014, after work on a weeknight, to look at the new IS250. I went in to see if I would be able to finance the car, how much I could get for my Lexus ES 350 trade-in, and how much the monthly payment would be, and my goal was to receive a lower monthly car payment. I wouldve never went in the evening if I knew I wouldnt be given an honest/fair contract due to a rushed salesman.I was referred to the lease fleet manager Sergio ** (who was interested in me leasing not buying) and he was very nice and helpful, or so I thought. While we were working on making sure my new payment was lower than my previous payment, Sergio started changing numbers that I was not aware of until two years later when I was ready to turn in my lease. My issues with my first leasing experience. While speaking with Sergio I asked for a two year lease; he wrote the contract for 27 months. I requested and paid upfront for any overage miles based on a two year lease; not a 27 month lease, so now I am way over my estimated mileage. I never agreed on a residual value for the car with Sergio.There was very poor communication on what was being discussed versus what was being written on the contract. Unfortunately timing, feeling rushed by a salesman wanting to head home (I was taking awhile to make a decision), and having no previous knowledge of how to lease a car, I asked my questions and trusted Sergios answers and signed the contract. Assuming everything we discussed was reflected on the contract.Two years later April 2016, I knew my lease was coming to an end so I read up on returning a leased car. And started shopping for a new car. I went into Longo Lexus to look at cars and discuss my lease end options only to be told I have four months left on my lease. I said this has to be wrong because I signed a two year lease and made sure to buy enough mileage for two years. The salesman at Lexus said no its 27 months. I asked him to request for a manager to call me, and no one called. Now the lease is costing an additional $1600 in unplanned monthly payments.Around that time I was being contacted/harassed by 3 separate salespeople, calling and emailing me about my end lease options. Each one I spoke with, I explained what happened to me, I asked what they could do for me, and what I should do to correct the issue, and if they could escalate this issue to management, and make sure someone contacts me. They all claimed they would try, but I never received any contact from Longo regarding what they are going to do to help me with my lease contract. No one appears to want to help me, I would love to consider an option of returning it and paying the lease end fee and 10 cents a mile (which is what I paid upfront). I would even consider a buy option if I was given a fair residual price.I know I should not be responsible for paying 25 cents a mile, just because a salesman wanted to give the illusion of creating a great deal/price. I think it is unfortunate that salesmen and managers do not share with consumers how the leasing process works, and all the fees associated with leasing, especially when theyre talking them out of buying a car. They do not talk about how much of a pain it is to give the car back/purchase the vehicle/lease a new car. A salesman asks for trust and they want enough information to help you. The consumer gives the salesman too much information, and then the salesman uses it against them. Instead of being helpful, theyre friendly so you feel like youve been given a good deal, but they of course make sure they receive the better deal.In the past few months, I have read a lot about the leasing process, and Ive asked better questions, and I understand what was done, and where everything went wrong. I wouldve liked Sergio to be upfront about what he was doing to get the cost down, versus doing it and thinking Id be ok with it, just to receive a minuscule lower monthly payment. If he wouldve been honest with me, I wouldve known I was given more months in my lease and I wouldve purchased more miles upfront, or I wouldve walked. Also if I knew the buy out option was depending on how much the residual value of the car was, I wouldve tried to negotiate a much better price, and if the numbers didnt work, I wouldve said never mind, and left. Also, if they wouldve said to give the car back it would cost $400+, I wouldve also walked. But of course Sergio knew that, and made sure not to miss out on getting a car off the lot, and made sure his time wasnt wasted, he appeased me, adjusted some numbers like magic, and the rest is history/an awful nightmare. I shouldve never been honest with him about what my goal was, because then I wouldve been given an honest price, and I wouldve left, because I know my finances and what I can and cannot afford.Ive been stressed out for months, trying to figure out how to pay for all of these additional screw the consumer charges, while trying to come up with more money for a down payment for a new car, so I can get to and from work. No one seems to care, they just want to screw me more, by talking buy-out, or new lease options. No one has yet to reach out to me to address my situation, as if what happened to me is just normal sales practice for all your leases. This makes me very sad, because I thought I liked Longo Lexus, and Lexus in general. I had such a great experience with my ES 350, I thought I would try out a new body style. Worst mistake I couldve made. Instead of this being a great positive, referral experience, its a stressed out, depressing, seek a therapist, experience. If someone, who is willing and able to assist me, could finally reach out to me, and discuss what I can do, I would greatly appreciate it.

Lexus offers several hybrids and sedans and many other models for every taste. There are family and sport models as well. The cars have a very attractive look. Not too flashy but sleek. Sound system was excellent, comfort level was excellent, included GPS and other electronic assist features. Some upgrade options existed but I found the models that were available to me to be fine. There was a sound system upgrade that I considered but I was happy with the sound system that was standard. Plus theres plenty of room for four people. Ive never sat in the back of my vehicle but I have ridden with my wife in the back of a friends similar model and found no issues. Overall, a fine purchase.

Do Not Buy a Lexus with Parchment Leather. Color in our ES 350 seat bolster was gone at 23K miles, picture should be attached. Yet color in our older RX 350 is still perfect at 73K miles. The ES 350 is under factory warranty. Contacted both the selling dealership and Corporate Customer Service, and they basically Take a hike. Been Lexus customers since 1993, but that has now ended.

There are very nice features on each model that they carry. The colors are very bright and colorful, and running is smooth. A lot of nice cars to choose - many sizes, model, very good price for what youre getting and safety is a big factor also. The room in the car is great. The family and all the cargo I put in it while we get ready for a trip is unbelievable and I still have plenty of room left. The upgrade and performance is very good on this car. The personalized features are actually what I wanted and I could not ask for anything more.

2017 Lexus GPS - Queuing up the GPS the radio volume works properly and quiets down so you are able to hear the request. However when giving you instructions the radio remains playing and doesnt quiet down. As such you cannot hear the instructions because the radio continues playing. This causes mass confusion & almost caused an accident several times. Piece of junk. Contacted Lexus. They offered to buy me a Garmin!! They know about the problem however they havent fixed it. Bottom line this is the last Lexus I will ever buy. Beautiful automobile but terrible company to deal with. Product is defective and extremely dangerous!

We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many phone calls from work while waiting for the paperwork to be completed. Finally, I signed the deal but did not have the chance to see the car (in spite of waiting for 3 1/2 hours.) My wife spent additional hour signing. When we came home and starting reading the fine print the payment was $385.00. Also, I did not like to color of the seats. We tried to return the car but the manager refused and told us to find a lawyer. Great!

Lexus needs a few more models as to distinguish itself from other luxury brands. Right now, Lexus has a staple of sedans and coupes for a sporty type of brand. I am not impressed with their SUV and perhaps they need a different type of crossover. I found too that Lexus did not offer as many upgrades as I had hoped to find from a luxury car company. I felt limited by the options available. Otherwise, Lexus has a very Alex and modern look which is supported by modern in-car features. Lexus does a good job of incorporate a more modern feel into a luxury car. The car also fits about 4 comfortably which is more than enough for me. I think it very average in that respect.

Lexus has sedans to SUVs. It looks expensive but you can definitely feel the quality and difference when compared to the less expensive brands. It has customizable comfort and top safety. My suv is my mom car but I feel nice in it. I need the space and amenities of an suv because of my children but I am just as happy taking this car out solo. Lots of quality comes standard but additions are easily added at the dealership. My suv fits 7 very comfortably. I have 3 car seats in the back and space to move around and maneuver as needed. I can also easily load groceries and whatever else I need. I am very happy with my purchase and will buy a Lexus again.

We recently took our 2008 GS 350 in for a routine oil change at a Lexus dealer in Sharon - what a great and impressive building with nice people. But imagine my shock when they told us that we would need brake calipers again! This car has about 60,000 miles. The brakes, including calipers, and all the tires have already been replaced once. The brake job, including calipers, was replaced by them just a year ago. We were told that there was no warranty. As I am sure you know, this is not an inexpensive repair. We have been religious about having all service done by this same dealer. I am now wondering if this is a defect. This car is not subjected to overt or extreme temperatures. It is housed in a heated garage so what could cause new calipers to go so quickly? I would like some answers. I appreciate your time.

I own a 2005 Lexus RX300 SUV with 109,000 miles. In early 2013 I began to notice a crack on the passenger side front dashboard. I took it to the dealer and their solution was for me to replace the front dashboard. Total estimated cost - $1,800. The crack follows the line of the passenger side airbag. When you buy a luxury car you expect the interior to last longer than 8 years. The car is parked in a garage. I think the defect is associated with the way the airbag was installed and I further believe Toyota knows this. Beyond the appearance issue I wonder if the airbag is defective?

I have a 2007 Lexus IS 350, purchased it from a local dealer in May 2010, with 43567 miles on it and still under factory warranty and bought an extended 4-year warranty from local dealer. In the end of April 2011, with about 57800 miles, I did an oil change (4th one) with an STP, after market filter from Auto Zone.In May 2011, I received a letter about the recall problems, and weeks later, I brought the car to the local Lexus dealer (Inskip of Warwick) and they replaced the valve springs, fuel pressure pump and gas pedal. About 2 weeks later, my motor was making this ticking noise from my engine. I drove the car for about 50 miles and the noise went away. In October 2011, 5000 miles later, the noise came back but louder and I called them back and brought the car back in to be checked. The next day, I received a call that the engine was knocking and spun a bearing and its not covered through them or Lexus, because they did an oil change and they stated whoever did the oil change last, put the wrong oil filter (Auto Zone only makes one filter for this model) in it causing the engine problem.I have done about two dozen of oil changes in my life and never had this problem. I called the Lexus main headquarters in CA and 3 weeks later, they told me that it was my fault and they were not paying for anything. I requested to see the oil filter that was in my car when they did this oil change and was given a different kind of filter that was dirty and very old-looking. I told them this is not the filter that I put in because it was a different color (white) and was bigger, mine was yellow and smaller. They did not want to hear it. So now I have to pay my mechanic to tear down the engine to see if I need a new one.

I never thought of owning a premium vehicle. The track record of this company (Toyota) indicates a real commitment to quality that is built in. I might have bought the Highlander but I didnt. No remorse here. For a luxury vehicle the ride is a little bit harsh, but I like that, it handles well for a big vehicle. It is fast, much faster than the 4.0l ford ranger it replaced. Fuel economy? Meh, not great at 20mpg on average. The 3.5l V-6 is already a legend being in production a very long time. The six speed automatic is very nice and inspires confidant driving. Comfortable? Oh yeah, the heated (or cooled) leather seats more than make up for any road harshness.In a word this RX350 is fabulous. I have the base model and it sure is well equipped BUT, to tell the truth I do not find the infotainment system all that user friendly and as such, about the only part I use is the radio, not the Sirius radio. Lexus demands some big money to keep updates fresh, so they can keep it. I would rather use my Android phone. The market seems to favor SUVs. If youre in that market, be sure to test drive a new or used (pre owned) RX350. While youre at it check the resale prices on a ten year old model of your choice.

I purchased a 2016 Lexus ES350 in May 2016. For the first year Lexus offers a one year complimentary subscription to their Enform Safety Connect and Service Connect features. The Service Connect feature is supposed to provide maintenance alerts and the health of your vehicle through a Vehicle Health Report available by e-mail or by viewing the Health Report on the Lexus Drivers Website.The Service Connect feature has never worked from the day I picked up the car. Since May I have called Lexus Corporate 5 times about this issue and contacted the Lexus dealership twice but I get no satisfactory answers. No one can tell me what the problem is nor can they resolve the issue. Frankly I have given up on getting this issue resolved. Lexus wants $164.89 for a one year subscription for the Safety and Service Connect package. I have, therefore, decided not to renew the subscription when my one year complimentary subscription ends. Lexus has the audacity to charge $164.89 for a service where one the components of the subscription they cannot provide.I have had other issues that I have called Lexus Corporate about. I used their Built IT tool and I relied on information on their website when I configured my ES350. However, when I went to the dealership to order the car I found that some of the information was wrong and the car could not be ordered in the configuration per their Build It tool. In addition, when I took delivery of the car I found that the interior of the car was not what was shown per the Build It tool. When I complained to Lexus Corporate about it I was told Lexus was not responsible for any incorrect information on their website and if I relied on that information then that was my problem. This was my first Lexus and it will be my last. The Customer Service is simply not what one expects from a high end car company. I have had Mercedes cars in the past and if I had an issue they promptly took care of it. Lexus does not seem to care about their customers.

I visited JM Lexus where I leased my NX200. I had a accident about 4 weeks before lease end. I spoke to a manager about the procedure of returning the vehicle if it was damaged. he went into the computer, and stated to me that I had the excess wear and tear plan, and I was covered at $2000.00 per incident up to $7500.00. I explained to him that I was going to take it to my insurance company, and pay a $500.00 deductible, and have the vehicle repaired. He assured me that the plan would cover the damage, and just return the vehicle. I did what he told me to do, and my new vehicle arrived about two weeks later. The night before, I got a invoice from Lexus for $6500.00. I forwarded this information to the salesperson, and he said the damaged should have been covered. After speaking with his manager, it wasnt covered. Problem is now the vehicle was sold at auction, and I cannot put in a claim with my insurance company. I spoke to the Manager at the dealership, and he told me that when the car was turned in the salesman was supposed to inspect it, and he would have told me there was too much damage. That never happened. I told this guy from the get go there was a lot of damage, but he was sure it would be covered. Now Lexus is trying to put me on the hook for the damage, because somebody there dropped the ball. It is just aggravating to me that I was going to put the claim in to my insurance company, and this whole thing would have only cost me $500.00, and I listened to the Lexus representative instead. Looks as though to me the Wear and Tear plan is a scam.

Lexus has a very good variety and I like the vehicles a lot. They are really cool and good looking. They have a lot of upgrades available and I buy them all usually. Also, the passenger room is good. It is very roomy and I will always like it. I am very happy with it and all of my passengers are too. I would love to own a Lexus for the rest of my life.

Lexus 2010 RX450 - The front seats have been cracking/splitting for some period of time. Upon discovering that this wearing was not normal, I took the car to the Scanlon/Lexus Ft. Myers, FL. I cant tell with accuracy when this cracking started, but I am 100% certain that it started well within the warranty period. Even though the car was only 4 months out of the warranty. This is my third and LAST Lexus. They refused to do anything about it. They did call in the regional Lexus rep who basically would not give me any satisfaction in trying to get the seats repaired. I reported this problem to the Lexus corporate office in May 2015, incident #**. Their attitude was what have you done for us lately in terms of taking the car in for service to a Lexus dealer. I have spent over $128,000 in the past 10 years on Lexus cars, but I will not spend another penny on repairing a problem that is the result of poor materials or workmanship. I will be submitting a complaint with the local BBB, ASAP.

This Lexus 350 ES is very comfortable, roomy, smooth & quiet ride. Also good looking, feels heavy on the road, great services. Had to get the ES since RX too high for me - not comfortable on my back. Convenient dealer for service and free, unlimited car washes!!! 5th Lexus purchased - some different models RX & ES, great service all over the world and especially from this dealer. I love the ease of a loaner when they are doing work on my car. But I would like a tighter turning radius for the car and to have the ES in a hatchback type of rear for larger packages, luggage, etc. Better gas mileage, cheaper price in purchase and service too.

The gas mileage is about 19.5 around town & about 21.5 long distance. I love the comfortable ride & for a 6 cylinder it has GREAT pick up. I used to have a Cadillac & the car is extremely comfortable and comparable to the Cadillac. The only regret I have is the trunk isnt as big as I was used to. I get a lot of compliments on my nice-looking car. All in all I love my Lexus ES350!

My model is a 6 passenger compact SUV. It has great storage or back seat for groceries and I can fit 5 very comfortably and 6 if need be. There were a couple of models in this style with many different colors and amenities you can choose from or upgrade to. Also they have options for wonderful upgrades and even options if you just want certain things added. Some they had to order but it only takes a couple of days for delivery of the items or car thats chosen. I was able to choose what was available or tell them what I liked and they would find the one with the features I wanted. I love my vehicle because its not huge but can fit things like it is.

Showed the service writer Jaime at Pembroke Pines Lexus the center console covering that was cracking and degrading. He wrote up a service order and told me he would contact me in a few days regarding a warranty claim. I called him a week later and he told me that the person that handles warranty claims went on vacation and would be back in a week. I went away and after I returned I called him on February 5th or so. He said he had not heard anything but he would contact the appropriate people and have an answer for me by days end. I told him if I did not hear from him I would be calling Lexus. He assured me he would call that day. I never heard from him.I called Lexus USA and spoke to Ed. He said he would check into it and get back to me by Friday. I missed his call on Friday. He called Tuesday and informed me that as the dealer had told me, the damage as normal wear and tear. I just told him that my family had 4 Lexus automobiles and they would be our last. When you sell a car for $75,000, the interior should last more than 3 years. My previous car was a 2003 Cadillac, cost 1/2 as much and when I bought the Lexus the center console was in better shape after eight years of use than the Lexus is after 3 years. By the way, Ed from Lexus offered to pay for 1/2 the repair. As far as I am concerned the Lexus warranty is only a 1/2 warranty shown by this situation.

Brand new car today (2019 ES 350 with luxury package). Beautiful ride and handling. Sound system is HORRIBLE. I dare you to try and get adequate sound from rear speakers! With the fader its all or nothing. If you toggle to get more volume from the rear, the front speakers cut out completely. The sound was just as good in cars I owned during the 70s. I bought the car in Brossard (South Shore, Montreal). First thing I noticed is that there were 188 kilometers on the new car (about 140 miles). Thats like driving half-way from Montreal to NYC! Then, I had trouble loading a CD to listen to the sound. Turns out there was already a CD in it... Rap Music, to boot! I can only imagine where this new car has been before I got in it. Dealer (Gabriel Lexus) didnt give a damn... I was told simply to enjoy the car... My first stop was the car wash, where I got the guys to clean the windshield of film and streaks. Previously, I owned 16 Nissans and Infinitis in a row (sixteen vastly better experiences!). I hope I feel better about LEXUS tomorrow, after a good night sleep.

My 2007 IS250 started showing signs of being wet and sticky on the dash and the door panels. I come to find out, there is a TSIB on this that covers vehicles 4 yrs/50,000 miles. Well, it didnt start happening until 5 yrs/60,000 miles for me. Lexus corporate offered to cover dash 100%, door panels 50%, but not any labor. The dealer didnt budge on labor either. Total cost to me would be $2,431. That is roughly 10% of the value of the car. Thats too much to have to spend to repair a 5-year old luxury car that has a known defect. Attached is the TSIB and some photos. I have also been met with rude customer service from Dave ** from JM Lexus. This experience has changed me from being a lifetime Lexus owner to looking at trading in my car for something other than a Lexus.

I love taking my car. The customer services is out of the chart. The management is attentive and I love taking my car there for service.. My person or agent is attentive and do the most to make the person.

After experiencing what I thought was a leak in the sun roof, I found out from the dealership that the SUV had four blocked sunroof drains due to dust, dirt and leaves and a blocked A/C drain caused by a spider making a web. I am in the dealership for all of my regular service checkups and these items are not on the check list of things to look at for each of the required service appointments. I have been told this will cost $9000.00 (this is not in my budget). My insurance company will not pay for this, so I am currently waiting for Lexus Corporate to get back to me. The interesting thing is that in addition to the 3 year warranty, I purchased an additional 3 years for continuity of service. A lot of good that did me.

Lexus IS 250 and ES 300 - Sewell Lexus in Dallas, TX is top notch! Ive quality service and experienced nothing but professionalism. After driving my Lexus for several years and loving the service Sewell has provided we decided to buy our teenage daughter an older year model Lexus. Sadly I sold my Lexus when the odometer rolled to 120K miles. I decided to go with Toyota to save money, and since they are essentially the same car... what a disappointing mistake. The service I have received at Toyota of Dallas has been disappointing. I dont have horror stories (luckily) but I became spoiled by Sewell. Im on a car hunt again and will only buy Lexus. The Lexus purchased for our daughter has 215K miles and is still going strong! Lexus is the only way to go!

This brand make car that look very attracting and stylish, it has a strong engine with a quality in a long run. Beside it has the latest technology nowadays to fit consumer needs. Also, it looks very luxury, from the body and front, they are very high quality build and look strong. The color also look very nice to fit the car body. It is very fun to drive the car like Lexus, it tell exactly the person who drive the car to be success. All the audio system is very premium and expensive that feature the premium sound. Plus it is large enough to care the whole family, the capacity is very big and the trunk is also big to have all the luggage for travel and go on vacation.

Hybrid or gasoline, the Lexus dealer has from small cars to large cars, small SUVs to large SUVs. There is a huge selection of colors and options. There is a price point for almost everyone. Plus all vehicles fit at least 4. It just depends on your needs. They have an SUV for 8 passengers. You decide if you need to transport that amount of people and want to drive a really big SUV. Lexus has very advanced technology standard in every vehicle. Upgrades are very personal. Full leather wood steering wheel colored rims. Overall pure luxury- easy driving and handling. Incredible safety record great standard technological options. You will be safe and feel safe.

I called Lexus customer rep, no help. They will not fix. So why pay the high price for Lexus when it is cheap product. Please look at all your Lexus gx460 2013 model. All metal folding seat have rust my.

Lexus RX350 is very reliable and comfortable machine. Handles well, quiet interior, and no maintenance issues. The interface to the control screen menu and Nav is very good. This interface was the least obtrusive and less distracting than many other vehicle’s systems which use a distracting round knob. My only suggestion would be to move the driver’s auto-window controls so that the front windows align with my left hand. These window controls are slightly off and result in the wrong window opening or closing. Overall a very above average car.

I am wondering how Lexus rates so high for quality and service. I have purchased a 2013 Lexus ES 300h fully loaded and have been very disappointed. I respect JD Power’s results and this is why I picked the Lexus ES as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years, and Lexus has been the worst customer service I have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person who feels this way. After my situation, I started to go online and found many other people with the same concern. I think when a company rates other corporations, it should look at websites, forums and related blogs to get sense of customer satisfaction. I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood steering wheel - none of the wood is heated, ventilated front seats that do not work very well, no sunglass holder, no compass on the mirror if you upgrade to a GPS, and very poor voice commands on the GPS system. The vehicle feels very cheap; when you close the door, you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and subwoofer replaced as it blew, and a door speaker and the system still sound terrible. Lexus just band aids the issue and is not fixing it. My fear is if Lexus cannot remedy a stereo issue, what will happen when it is a really big issue?

This car brand is very sure to leave you pleased. From the amazing air condition to the heated seats, making it perfect for any kind of weather condition. It travels well and is very available in price range. However, only the most special people deserve this car. So go out and get it now! Also, the appearance is impeccable, seriously a real stunner and ranking number one on looks. Lexus should be known for just the fact that the car itself is one of the best. Some may not like the design. But it is actually the classiest and sexiest car there is. Although you will need a contract, Lexus is very open to upgrades and letting you the buyer choose the looks and features they want what they travel in to be. I love driving a Lexus, but being in passenger seat? Also a great choice. With all the cool features the driver get, passenger can sit back and relax, preferably with a heated bosom.

I bought LEXUS LS 460 L 2011 in may 2011 new from Lexus dealer with trade my old RX hybrid 2008. My car break down within one year, Lexus took 18 days to fix it without charging any money from me and said it is under warranty. The same problem came last month including some issue in front end. I still have warranty, they keep my car for 2 weeks, then service advisor call me and told me that Lexus is not fixing the car because they said car has bed GAS, you speak Lexus and give me telephone number. I call Lexus, the lady who has my case said to me that because you using this car as a limousine that is why we decline your warranty. I told the lady that this car and also previous car I was using was limousine and dealer knows because they get me the limousine plate number. Then she said call your insurance. They will cover your car. I call insurance company, they said we only cover body damage, not mechanical problem, then I call Lexus lady again now she said we decline your warranty because you got bed gas, now you go to gas station and sue them, we are not fixing your car.You know why she said that, because they fixed my front end and change one of front air shock and Actuators absorb that is why she cannot denied anymore about warranty. Now I am in problem calling Lexus but not getting any response from them. Please, I request consumer affairs and Lexus head office to take some action, this is very expensive car I bought over $90,000.00 including tax and finance. Thanks.

Lexus had huge issues with their dashboard, glove boxes and side arms in some models. My model was a LS460. The material used would literally melt, turn sticky and rub off in the sun or heat. They developed a program to fix their short-comings and I was told it would be fixed a couple yrs ago. I dropped off car, they said they would fix issue and did nothing. After several calls, with zero returns I went to dealer. Was told we will get you in and take care of it, nothing again. Went back and was told the offer had ended and I need to call corporate. Corporate said they would not fix and I could pay for it myself.So, in summary, Lexus dropped the ball for over a yr and half thru a pandemic then would not make it right with a customer that has had about 10 of their cars in family over the years. Lexus only cares about selling their cars and obviously not keeping customers happy or doing what is right after their production failure with this certain issue. My advice is look elsewhere for your expensive vehicle purchase!

There was an awesome variety of cars to choose from and it made my decision that much harder because they were all so nice. All equipped car with a nice look. Make you feel like a brand new person. The interior was just as amazing. Much nicer than most cars in todays market. The roomy interior and design allows for you to add your own little touch and personalization. When you can fit more than 4 people on a car, thats what you call awesome. Good enough for larger car pools, if you have several children, or just to take a large family on vacation. My needs were fully met.

Lexus has many models. Mid-size to luxury to SUV. They also have fuel-efficient & eco-friendly cars. I have a ES 250 2009. I use it for work and travel daily. Standard features - a/c, electronic windows and seat warmers. I have a mid-size that is very room and fits 5 adults. You can get a full size SUV for more room. There are also many options to upgrade. For example: satellite, eco-friendly, customized leather seats.

Lexus has different types of cars and models. They each have certain aspects that make them differ from other models. The range of prices between models is reasonable. My car is a fresh new model and it does not look like older models. Its spacious inside the car and everything is easily accessible. Their buttons are not too complex. Theres not much upgrade car room but buttons are easy. It has camera bluetooth and wifi calling phone setting but nothing much more. The space is big but the seats are not comfortable. Its hard leather and it is not cushioned much.

My 2008 Lexus Rx-350, the dashboard were cracking and its just only 40,000 miles. And also some of the cosmetic area are started chipping like two side mirror was cracking (clear coated paint) and also the tail back handle has already chipping (clear coat paint) and every time I car wash, the sunroof has also leaking water. But the engine performance were like top of the line. (Acceleration, steering easy to handle - were excellent.)

I have driven Lexus autos for years and have loved every one of them. This year I purchased a 2016 RX 350. I like everything about the car except: It wasnt until I owned the vehicle that I noticed what feels like a vibration under foot when accelerating from a standing start. There is also a strange noise, which I identify as a groan, when accelerating after slowing down due to traffic or turning a corner. All of this occurs when driving normal not under hard acceleration. Sport mode helps but I dont want to drive around in sport mode. Also, driving the new eight (8) speed transmission is not a pleasant experience. At city speeds it always feels that the transmission is in a higher gear than it should be, causing the engine to lug. I would have thought Lexus would have caught this in testing but, now that the car is released, I cannot believe they are not addressing the issue. This is VERY un-Lexus-like!

I recently emailed Lexus Brand Experience about the horrible service I have received with my new Lexus ES350 FSport. This was on 12/29 and I have yet to hear back. Just another testament to why I will never buy a Lexus again. It all started from the salesperson telling us that we had 2 free oil changes that come to find out is not true. Then after bringing my car home, noticing it has a very small chip on the gas cap & the salesperson telling us Oh well, you took it home, nothing we can do. Each time Ive taken my car in for service it has not gone smoothly. The 2nd time taking it in they rotated my tires & since then my car has not driven the same. Took it in for the 3rd time and when I bring this up, the service writer proceeds to tell me that they could balance them for $90 & had I brought it in immediately after that they would have fixed it. Im trading in my car and will never recommend Lexus to anyone!

I bought a new 2013 Lexus ES350 last year, and was very excited. It was my first luxury car indulgence. Im 63 years old, and recently retired. Mechanically, the car ran and drove great. But, the lack of common sense creature comforts in the front cabin became such an irritation that I ended up trading it in - even though I took a depreciation hit of over $15K. Here are the specifics:1) It is very difficult to exit the car. The low ground clearance was difficult for me, especially since I have some hip issues. The other factor is that the door does not have an intermediate stop position. So, when you open it, it will tend to start closing on you. Many times I had to kick the door to keep it open, just so I could get out. You learn to do this after it shuts on your leg, which is quite painful. This was an issue for the passengers as well. In addition to just being annoying, the bottom door panel became filthy from all of the foot prints.2) There is ZERO convenient storage in the front cabin. I do a lot of detail work in the car, and just need a flat surface to put stuff down. If you look at the console closely, you will see that there is no flat area at all to put anything. The main console storage area crowns in the middle, and is back too far to be useful as a surface. The navigation joystick occupies the right hand side of the console. The shift lever occupies the left hand side. The beverage holder at the front has a sloped cover. The drivers side beverage holder is typically open, because thats the only place you can put your fob/phone/etc. There are no pockets or storage holes in the side of the center console. The end result is that a lot of stuff ends up dropping down between the console and the seat.3) If something does drop down between the console and the seat, there is no convenient way to retrieve it. The only way is to get out of the car, move the seat all the way forward (very slowly because it is a power seat), then open the rear door, get on your knees and reach under the seat from behind. Because of the power seat mechanism, you cant reach under from the front. Try this outside in 100+ degree heat, and it gets very old very fast. Especially when what you dropped is your key fob.4) This leads to my main complaint: The railings under the seats have not been machined, and have very sharp edges. After suffering my third very serious gash on my hand trying to retrieve what fell between the seat and the console, I just lost it. I traded it in not three days later.5) There is no place to put your phone - or even a sunglasses compartment above the rear view mirror. The only place to put stuff is in the drivers beverage compartment. Its like they went out of their way to remove any convenient storage and/or work area.I know to many, these complaints will seem petty. I guess if you drive a luxury car you shouldnt be concerned with these types of issues. But, after a year of putting up with kicking the door open, dropping stuff between the seat and the console, and getting blood all over my shirt and pants, I just couldnt take it anymore.

In 2011 I bought a certified pre-owned 2007 ES350 with 27,000 miles. I experienced rough shifting-clunking and jumping forward on hills. I took it in 4 times to the dealer in Fife, WA and duplicated the problem with the service manager. They reset-updated the computer on the transmission 3 times. But I still have the same problem. I wanted the problem taken care of before the warranty expired. The service manager told me that they could not fix it and would not replace the transmissions computer.I have had two other Lexus. I am very disappointed with their response to this problem. I paid extra for the certification and what did I get? Not what I would expect from a QUALITY car company.

This is my 4th Lexus and I have enjoyed each one. They provide a smooth and comfortable ride with an extremely quiet interior. Service is very quick and I have never returned for an incomplete service. Service and counter personnel very personable and friendly. Over a 13 year period I have utilized 3 different dealers and been satisfied by all.

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

Lexus es350 2010 model. I bought it from dec 2013 at the dealer with certified pre ownership. I have regular maintenance with the Lexus requirement, but this morning I cannot start it and need for jump. When I bring to the dealer for check it they tell me, need to change the battery with the full cost, but my car battery have 84 month warranty on it with the Lexus logo but the dealer told me they just cover for 2 year warranty. I ask them what is 84 month warranty on that battery mean, they tell me if I don’t want change it, they put it back for the old one then they charge me $54 with do nothing and they said Lexus not make that battery. Now I need who can take place to give me the answer - do my battery still warrant or not, and who put the 84 month on it.

My LS460 has best radio Lexus offers (Levinson) and at 67000 miles the radio amp failed and I have had no radio since. My car is always been maintained and in fact looks like a new car. I went to the dealership in Manchester who looked at the amp and said he saw no reason for the failure, the area was clean and dry. He suggested I call Lexus Consumer Relations. I did as they suggested and spoke with a Colleen. She said I needed to return to the dealership for a formal inspection to be put in writing. I said, If I do return and the report reflects the same thing my first visit did will you fix my radio amp? She said she could not make any promises… I said, Then why am I jumping through these hoops? She said it was required by Lexus. I returned as Colleen asked and received the same results: there was no reason, obvious reason for the failure. The information was relayed to Colleen and weeks later she called me and said Lexus was unable to offer any help... offer assistance. SO BASICALLY SHE WASTED MY TIME! To own an $80,000.00 car with only 67000 mile and no radio is crazy. Ive been driving around with a boom box on the passenger seat. I AM VERY UNHAPPY AND WOULD NEVER BUY ANOTHER LEXUS IF THIS IS HOW THEY ARE MAKING THEM TODAY.

Please relay my message to the senior management. CAN THIS CAR SURVIVE 50,000 MILES WITHOUT ANOTHER LEAK??? 1) Engine oil leak at 15,000 miles only on May 8, 2013 (after merely 2 years old). 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE. a) Engine oil leak again on March 27, 2015 (33,802 miles only). b) Less than 2 months, engine oil leak again on May 7, 2015 (35,284 miles only). c) Repeat the 4th time engine oil leak again on Dec. 26,2015 (44,013 miles only). Per all 4 repair service invoices/records provided by Longo Lexus Dealership, California, this is major engine oil leaks problem!!!Had chosen Lexus (also own toyota, bmw, benz autos) at that time owing to its fame of reliability, durability and sleek style. However, it had become a nightmare to me... In addition to the time, inconvenience caused, I basically STUCK WITH IT!!! I CANNOT SELL IT BECAUSE OF OIL LEAK NUISANCE (NO ONE WILL BUY THIS CAR ONCE DISCLOSE OF SUBJECT ISSUE!!!).Additionally, it caused UNSECURE, NON-RELIABLE and MENTAL BURDEN every time driving this car, as I simply tensed and afraid of when this will happen again!!! Not to mention I no longer able to drive this SUV car long distance anymore (initial purpose of buying SUV for comfortable long trip) albeit carrying 44,000 miles only!!! I am extremely, extremely... disappointed, dissatisfied of this ownership. What will be your recommendation of my current awkward situation?!

I am currently leasing a car from Lexus, and I am moving from one state to another. I tried to contact Lexus customer service for the instructions I should follow to complete the registration. Based on their misleading instructions, I have been to the DMV 3 times, wasted three days, and so far, I got nothing done. The customer service gave me different instructions every time and was always 100% sure about the incorrect instructions they gave me. They also insisted that the DMV told me the wrong instructions, but it is the DMV that will get the title registered. I called them the 4th time today, and they finally got some instructions kind of consistent with the DMV. But they kept telling me to provide them some documents via Fax and no emails... I have to say, this car will be my last Lexus.

This is a great car with great qualities and it gives a great performance with many compliments to the inner side of the car. The inside is comfortable with a nice leather and design overall. There is also a great passenger capacity. It can fit mostly everything and give everyone enough room to have good comfort. I like this car a lot. The build and design are amazing and it is good on gas. There are not many personalization problems and it has great stock options.

Lexus has very premium and great interior with modern technology embedded with it. It has good engine system and reliable system with cut edge technology which is good for everyone. It also has nice sleek model with iron mesh and grand beautiful color with hand crafted Italian leather finish with good interior as well as exterior. Its easy to upgrade to any other premium line and its not much of the expensive or add upon any other features inside or out. Its big enough for as much as 6 people with huge capacity for people as well as the cargo and its useful for all the passengers in future also. So far, Ive never encountered any problems.