VIOLENT SHUDDER/SHAKING OF THE ENGINE. When the CT200H is stationary or in motion the engine periodically shakes violently sometimes up to 30 seconds then it goes away. It happened on cold or hot starts. The EGR has been cleaned from carbon build up, has new spark plugs and coils are good. I have lately been noticing coolant loss. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. Check engine light. Finally came on with code P0301 cylinder 1 misfire.Called corporate and I was assigned a case manager. Well they were no help. They basically said you dont have warranty on the vehicle so we cant help! Dealer quoted approximately 4500.00 for a blown head gasket (not sure how that happened), a bad intake manifold, and ECU needs to be reflashed. Take into consideration that this vehicle has never been abused, I use it as my commuter vehicle. Also there are many people that have had the same issue with the CT200H and the Prius (both basically have the same engine/components). Anyway Im on the same boat with others on here, I will never buy another Toyota/Lexus. Will move into better vehicles. I highly suggest doing research before investing in a glorified shiny **. Happy holidays. ;)

Even 1 star is too much of a rating for this company. We were treated with full disrespect by some unprofessional sales persons in South County Lexus. The contract we signed for a leased vehicle was not clear/transparent for all the HIDDEN fees/charges. VERY POOR customer service even when we reached out to higher level executives to report all these issues. No-one in this company CARE or VALUE customers business and all they think about is HOW to GET your money! Thats all... This definitely was our very last Lexus product and we make sure to convince all of our clients, family and friends to take their business somewhere else where they respect and value customer. The fact that Lexus Executive Office and Lexus Financials could not do anything to resolve the issue we had is embarrassing. Now we know not to fall for a fake/inferior brand in automobile industry!

LX 570 windshield stress fracture - Had numerous witnesses in vehicle when I drove over a speed bump. It was then that the windshield cracked. No rock chip evidence. No impact evidence. Lexus is trying to tell me that it was a rock. Of course they will not admit to having any problems with these large windshields but any search will get you a lot of relevant hits. Surface of glass is smooth and there is no indentation.

This brand goes to great lengths to add detail to the interior of the car. The detail makes the car feel classy. Intuitive gauges to slick interior is one of the reasons I keep coming back. Gauges are setup in a way that makes it easy to read. Car stark is awesome. The options on wheels was something I liked and upgraded audio was something I found extremely valuable. Updated dashboard lighting was also a plus. Im happy with the amount of space inside the vehicle. I have a family of four plus a dog and never have any issue packing my car for trips.

This is my 4th Lexus and I have enjoyed each one. They provide a smooth and comfortable ride with an extremely quiet interior. Service is very quick and I have never returned for an incomplete service. Service and counter personnel very personable and friendly. Over a 13 year period I have utilized 3 different dealers and been satisfied by all.

This review is not about a dealership experience or tires. This is a decision that Lexus and Enform made consciously and won’t rectify. In certain model years of the GX 460 Lexus requires you to have a couple of paid subscriptions to use remote start. Now I get and fully understand the need for on-going service with the app that uses cellular signals to remote start, unlock, lock all that jazz via the app. However, to disable the key fob from working direct from fob to truck and have it require a subscription is bs! This vehicle already lacks in so many ways (i.e. terrible infotainment, worst navigation, etc.). This is just a pathetic choice on their behalf.You can experience a painfully slow touchscreen before you buy it and decide if you want to live with that on a $60k truck or not. When you buy you get a year of Enform service so you can’t experience the issue I’ve stated until after the subscription runs out and you then learn about this poor software choice made. Apparently it has caused enough attention that they stopped doing it for 2019+ but have no plans to retrofit a few years (maybe 2016-2018). I don’t know all years impacted as even Enform reps know jack about this. Shame on whatever genius department has their grubby hands in this.

I leased a new 2014 Lexus IS 250 in July of this year. On December 2, I was driving in a Walgreens parking lot at less than 5 mph, when I turned the wheel to enter a parking space. The car accelerated, the brake didnt work and the car jumped into a planted median full of bushes, trees, and narrowly missed a phone pole by less than 1/2 foot. Only the mud in the median stopped the car. Naturally, I called Lexus and a tow truck was sent. Since that time, the Lexus dealership, JM Lexus, has had that car, inspecting it until December 10, when they called stating that there is nothing wrong with the car and that I should come and pick it up. Absolutely no information was given to me about test results, incorrect information was given to me about anticipated contact dates by Lexus corporate, and even management at the dealership appears to want to avoid any further discussions. In my conversations with Lexus corporate, they have provided minimal information and said the issue has been turned over to legal. In the meantime, I am driving a car that I am petrified to drive. It appears that it will take a product liability lawyer to intervene on my behalf.

My ES 350 dashboard is melting, has a fume coming from the car because of the melting dashboard. Contacted Lexus - we were told, What do you expected, you have got a old car. I would never buy a Lexus in my life again. Lexus is not what it used to be.

Driving a Lexus hybrid (RX 450h) I dont need an office. I can park the vehicle, fire up my internet hotspot on my phone, pull out my computer, and conduct business. The hybrid battery keeps me warm in winter and cool in summer. I average 30 miles/gallon and it has enough storage space for almost anything I need to haul.

After being involved in a very bad wreck in Jan 2018 in my 2014 Lexus ES 350 with 19,000 miles, I contacted Lexus Customer Service due to the driver seat not staying in sitting position on impact. I was lying down due to seat not holding up, It broke. I talked to Jessie asking for someone to look at the car. Asked for him to do this right away because the car was totaled.

Im just really disappointed the Lexus ES 350 - 2007 vehicle I purchased brand new, has only lasted 7 years. At the 5 year point, I had to have major repairs on it to include the water pump, thermostatic?/head gasket, battery, etc... and then, not even two years later, Im being told I need the head gasket and engine replaced. And this still happened after having consistent, routine maintenance on the vehicle, as prescribed by Lexus! When I spoke with the dealership, the service consultant relayed she wouldnt talk to me over the phone and I would need to bring the car in. Ok, I just had the car towed to a local Lexus-certified dealership (Toyota), why would I then have it towed another 26 miles just for Lindsay Lexus to tell me the same thing, and add a hefty charge for doing so! Needless to say, I will never purchase another Lexus... Im just so disappointed at this time.

Lexus 2008 - Sticky dashboard??? Dealer Lexus asking for replace $500.00 why??? Lexus need to RECALL and NEED to REPLACE them. I was bought brand NEW from Dealer Lexus in Clearwater. They should not asked for $500.00 to replace.They need to Replace it.

I was only there for the sports coupe but there were plenty of other models available - sedans, SUVs in several price ranges as well as a full range of colors. I bought the SC430 which, among other things, is a hardtop convertible. It was loaded accessory-wise. The saddle leather seats quite plush and the dash appointments extremely handsome. All in all very sporty, yet very rich! However, this was not a vehicle for accommodating a lot of passengers being a sports coupe. And a convertible as well. Bucket front seats did allow easy access to the back seats but the back seat itself was not a deep seat and not really comfortable for a person of any size. Also, upgrading and personalization options were not really a consideration as the car came standard with virtually every option you could think of. Even the alloy wheels came with 2 different options easily changed by the owner, you could have a certain look one day and a different one the next.

Lexus ES is a luxury car that offers leather seating, heated seats and a variety of custom trim and interior options. It is a high-class style. It has a very shiny, distinct appearance that lets you know it is of high quality and it has features that sets it apart from the rest. Tinted windows, stereo sound system and special interior coverings are available. Leather, cloth and wood trim are just some of the available options. It has a space big enough for enough people if you are trying to travel in a group to carpool or to just take family on a trip with you. There is a good amount of storage also.

Me and my brother were driving from oregon to california. He was in a Lexus 2014 IS 250. We were going down the 5 freeway around 65-70mph when I saw his brake lights turn on and he lost control of the car. Before he hit the division line you could see how the brake lights were on but the car didnt stop, it just burned wheel and then he knocked down the division pole going an average speed of 30 mph - where he went on the opposite side of the freeway, where he was hit by a semitruck, leaving him in the hospital and the death of our pet.

I bought LEXUS LS 460 L 2011 in may 2011 new from Lexus dealer with trade my old RX hybrid 2008. My car break down within one year, Lexus took 18 days to fix it without charging any money from me and said it is under warranty. The same problem came last month including some issue in front end. I still have warranty, they keep my car for 2 weeks, then service advisor call me and told me that Lexus is not fixing the car because they said car has bed GAS, you speak Lexus and give me telephone number. I call Lexus, the lady who has my case said to me that because you using this car as a limousine that is why we decline your warranty. I told the lady that this car and also previous car I was using was limousine and dealer knows because they get me the limousine plate number. Then she said call your insurance. They will cover your car. I call insurance company, they said we only cover body damage, not mechanical problem, then I call Lexus lady again now she said we decline your warranty because you got bed gas, now you go to gas station and sue them, we are not fixing your car.You know why she said that, because they fixed my front end and change one of front air shock and Actuators absorb that is why she cannot denied anymore about warranty. Now I am in problem calling Lexus but not getting any response from them. Please, I request consumer affairs and Lexus head office to take some action, this is very expensive car I bought over $90,000.00 including tax and finance. Thanks.

After owning several BMWs, I purchased a 2013 Lexus IS250 Sport. I have been so disappointed with the GPS that I have resorted to using Mapquest on my iPhone. Lexus has been totally unresponsive to my complaints and suggested I upgrade the software. After years of complaints you would think they would invest in their GPS or partner with someone reliable.

Lexus IS 350 model 2014 - I had an accident on the highway where the right side back tire was punctured and the car has rolled over 5 times. The car was rated as total damage after this accident. The strange thing that Air bag system has not activated as if there was no air bag system in the car. I think this is a major failure in the safety system in this expensive car that has to be known to everyone. For your info this car has run only 15000 kilometers. I have purchased this car from the Toyota dealer in Saudi Arabia on June 23rd, 2014.

I bought a new brand Lexus IS 350 one month ago. Now with only 600 miles driven, the car brake pads are not working. Lexus warranty also does not cover brake pads because they know that their brake pads quality is more than **. If I have to change its brake pads in every 600 miles then I have to change my brake pads 100 times until mileage of 6000 miles. Every time I will spend $300 to buy new pads so only pads will cost me $30,000. United States should consider businessing with Japan who sell Chinese products.

Lexus GS 300 1998 issues with turbine speed sensor and Solenoid C Electrical. How many of these type malfunctions happened with these models in the year 93-98 vehicles?

I bought Lexus RX 2017 with dent protection and Internal material protection $600 for each. Total $1200 for 7 years. But when it came to a problem. They always find a reasons to deny their service. First claim is the leather wrinkle. They asked for picture of the wrinkle. They claimed it is bubble which is not covered in the policy. Second claim is minor scratch on bumper happened when we move stuff in and out of the trunk, they claimed this is not a dent on metal. So they refused the service again. When we bought the car at Lexus dealer of Cerritos, CA, the salesman said most of internal and external damages are covered.

I have issues with my Hybrid 250 that I just bought used, while coming back from the dealer, left front tire burst. We changed and put up the spare wheel, within 5 minutes even that one burst. We called 2 dealers and they said that the original tires that come with Lexus are really bad (Toyo tires) and my car has only 23000 miles. They are not covered by any warranty and no wonder as their quality is horrible. I have been emailing and someone is suppose to contact within 24 hours. Well no one has contacted. My car is in the drive way as I dont know if they are going to reimburse the money or not. I called and have been told that I will receive a call from the supervisor but have not yet. I called again today and supervisor is not available. It is a luxury car and this kind of service is not expected. Thank you.

I took my car in for diagnosis, after hearing a low grinding sound. He a bearing in the pump was failing and the pump needed to replace at a cost between $2,500 and $3,000. To access that pump, the engine needs to be removed, that takes 16 hours! While youre having that work done, he told me to also have the spark plugs replaced. Get this, the average cost to replace them is $311 to $396. The parts cost is less than $20. The remainder of the cost is labor. I think the costs for doing minor repair jobs is ridiculous - whoever heard of removing the engine to replace the water pump (replacing the plugs at the same time, saves you money). Id like to meet the numskull responsible for this thoughtless design and tell him a thing or two. Do these two minor job.

Ive heard this same story from at least half of the IS owners I know or have asked if they had the same issue. This is unacceptable. I see older Lexi with 200k+ miles with perfectly function Nav screens. Not sure what Lexus is thinking...

I like the different styles and colors of Lexus, but I prefer BMWs, very unique. Many brands copy them. I hope that they, Lexus, improve on their designs. But I like how they last pretty long. My only complaint is that it runs out of battery fast. Sometimes my car dies out, but it may be due to old car issues. Also, theres not many upgrade options with Lexus. Youd have to go to other shops because Lexus is way too overpriced. Not a big fan, sorry Lexus. I also wish I could fit more but more means more money :( I hope they can fix this. I hope that they dont change anything like metals, engine, etc. Like downgrading.

2014 ES300H - Will NEVER buy another Lexus nor recommend one to family/friends. They DONT stand by their product. Car was only 3 years old & the front passenger door lock malfunctioned. It needed a new door lock actuator. Because I was out of warranty (over 50K miles), they said it wouldnt be covered & the cost was significant. The dealership convinced them since the car was still new, they should cover the cost. Eventually they did. Approximately 9 mos after that lock malfunctioned, the driver side one did the SAME thing. Obviously theres some defective parts in this car given it just turned 4 years old. This time Lexus said theyre not paying for it - they already gave me a courtesy service last year. Can you believe this? Didnt want to hear anything about it even when I tried to call. Wow - so much for customer service! Car wasnt even 4 years old and BOTH door locks stopped working. Think there may be a serious problem here? This is not only an inconvenience but also a SAFETY issue! The dealership was even shocked Lexus wouldnt pick up the tab. Given the car sticker was $48K and bought brand new in 2014, you would think they would backup their product, especially a Lexus. Dont count on it... reconsider before you buy a Lexus!! Truly not the same car it used to be.

I own a Lexus IS-F with a problem that Lexus themselves knows about but they dont want to do anything about it. Lexus makes 3 different versions of the Is and every model has a warranty enhancement for this issue except their most expensive model the Isf. The problem is the dashboard and door panels are sticky especially when hot out. What a poor product they have made. I only drive Lexus or Toyota, but I might consider another brand being the junk they are producing.

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

I am the not so proud owner of a 2009 Lexus IS250. My question is why can NO ONE work on this Navigation System but Lexus? Monopoly much? My dash board and all of the material on the doors and everywhere isnt cracking, I can rub it off with one finger. Its melting. You cant clean it because anything you use just sticks to it and it looks horrible. To go along with this my water pump cracked overheated my car and destroyed my electrical system to include the alternator, battery, navigation system, and all of this has been replaced but my navigation system because Im now flat broke and no one seems to be able to figure out how to fix it other than with another $1500 Computer from Lexus because that is the only place you can buy them. And if you do find one aftermarket, no one will touch it. My heat is stuck on and has been since winter. Its so stupid Im ready to drive this car off a cliff! Recall the water heater!

I bought 2006 RX 330. The car has 49K miles. The dashboard cracked at several areas. Contact Lexus. They told me the warranty is done and there is nothing they can do.

Lexus offers a wide range of cars. These include sedans, SUVs, and sports cars. There are sub categories within each type of vehicle that generally relate to the size of the car - for example in the SUV category the smallest is the NX, the middle is RX and the largest is GX. Each of these categories also may have sub categories that usually relate to trim level. The Lexus car brand has always stood for a high quality luxury vehicle. Typically each model will include almost all of the features that one would think are associated with a luxury car within the standard price. There are additional packages of specialized features that are grouped logically at more cost - for example a cold weather package would include heated seats, 4 wheel drive, etc. The Lexus RX is a 5 passenger vehicle - two bucket seats in the front and a bench seat with seating for three in the back. There is no third row in this car. Each model has upgrade options that are presented as packages so that you can personalize the options to your needs to a degree. You are forced to go with a package even if you do not want or need everything in that package. That is a drawback to me.

My car was dead in the driveway. I called Lexus Roadside 800 448-1505 and asked them to send a repair truck WITH a new battery. A AAA tow truck arrived. He said he could not sell me a battery; he can only tow or jump the old battery. I want to make this very clear, I was very willing to pay for the new battery. And although he had a battery on the truck he could not sell it to me. After speaking with corporate, Lexus admits that the contract specifically states that service is tow or jump only.

On May 9, 2012, I purchased a used 2004 Lexus RX 330 for $14,600. I put a down payment of about $6,000 down and financed about $10,000. My payments are for 3 years at around $240. I drove the vehicle to the Lexus manufacturer to have them find out why my vehicle has a bad odor and other items on vehicle. I found out that this vehicle’s sunroof had been leaking and as a result of the sunroof leaking, that carpet has built up mold and was needed to be replaced. They also found out that there were other things on vehicle that needed replacing; seat belt in the rear seat, front arm controls needed to be replaced, radiator needed to replaced, engine cap was clogged, bushing needed to be replaced, the extra key needed a battery, several dents on the vehicle, tires needed to be replaced and several dents and items that needed to be replaced on the vehicle. The manufacturer advised me that the vehicle was not safe to be on the street without these repairs. I took my concern to Steven and he told me several times that he was not going to fix the problem because he did not have to. He insulted me and my relative and he became very belligerently loud and abusive for no reason. I left the premises and advised him I would be back. It has been 1 month later and this situation has not, up to now, been resolved. Can you please help, because I am paying for car insurance and I have the car payment? This vehicle is just sitting in my driveway for the last 2 months. I have had to rent a rental so that I could pick up and take my son back and forth to college. I hope you can help.

Luxury cars at their finest - Beautiful cars and so sleek with factory wheels and chrome everything. Some even have heated steering wheels so hands dont get cold. Even though they may be expensive, you get what you pay for. The deluxe editions have cd players, moonroofs, sunroofs, tinted windows, leather interior, and chrome rims. Definitely spacious enough to have plenty of people ride along. Back seats are roomy enough for four people to sit comfortably. Lexus LS 400 models are the ones that I have owned and I was in love with both of them. They have everything on them from heated seats to moonroofs. The first one I ever owned had a six-disk cd changer built into the trunk.

I bought a 2010 used certified Lexus 450H from a Lexus dealer, added the prepaid servicing, and extended warranty. About 2 mo ago, May 2014, I noticed the maps would reset into a configuration I had not programmed. Then about 10 times when I hit the start button, the screen went black blank and the map screen said, do not shut off power… rebooting. Took it to Putnam Lexus, they said would order part and call me in 10 days… in Redwood City, CA - big dealership. They said they did not have a replacement computer (must have 100,000 cars in this area) but no parts??? Five times in last three days the computer had to reboot, changes all the preset parameters. Now it is affecting the driving gauges, as they are reporting erroneous things ie 50 mi/gallon. If computer stops while driving will be a large accident, extremely unsafe. ** at Putnam says funny, the 50 mi/gallon… blew off the extreme safety hazard of a computer going out while driving. Cannot get me in and a loaner car until tomorrow, even if unsafe. Lexus you are the premier - get your act together, this is serious.

My 2013 Lexus RX350 has only 5000 miles on it and its muffler shows signs of rust stains. The car has been parked in garage from day 1. Its very disappointing.

Lexus has sedans to SUVs. It looks expensive but you can definitely feel the quality and difference when compared to the less expensive brands. It has customizable comfort and top safety. My suv is my mom car but I feel nice in it. I need the space and amenities of an suv because of my children but I am just as happy taking this car out solo. Lots of quality comes standard but additions are easily added at the dealership. My suv fits 7 very comfortably. I have 3 car seats in the back and space to move around and maneuver as needed. I can also easily load groceries and whatever else I need. I am very happy with my purchase and will buy a Lexus again.

Lexus IS250 - I bought my car in 2011. Since then, there have been multiple issues for which Ive needed to take the car in for repair: wobbling wheels, air leak due to poor tire-rim adhesion, several times in to have the battery replaced then finally learning I need a new alternator. The issues with Lexus are: lack of doing a proper inspection at time of sale, multiple problems with car, lack of doing a proper diagnosis/repair job, profound staff turnover, subsequently leading to my not knowing anyone at the dealership anymore. Whenever I call the service department to speak to someone, either there is no answer at all or I have to leave a message and then call back because no one has returned my call. I want to sell my car asap, but no one will buy it because of its enormous repair history. I complained to Lexus of Ann arbor before that this car is a lemon, and there isnt anything that has been done about this. In summary, I will never, ever buy another Lexus, nor will I recommend anyone buy one. if Lexus did the right thing and bought my car back, that might change this equation, but it is fairly obvious they dont care about satisfying customers like me; rather, they merely wish to push a new sale.

The Lexus 350 is beautiful, dependable, comfortable and classy. Although, it may be a little more pricey than many competitors, it is well worth it. I will choose another Lexus when I decide to trade.

I bought a Lexus RX350 - in 2007. At about the same time, needing a vehicle for commuting, I purchased what some might say is the antithesis of a Lexus - a Hyundai, a Hyundai Elantra (2008), to be precise. Heres what happened since: Date Lexus ($50,000 +) Hyundai ($15,000); Oct 12th 2012, Battery failed (32830 mi); Nov 12th 2012, Idler pulley for drive belt failed (36362 mi); March 11th 2014, Ignition coil #5 failed (42891 mi), replaced drive belts (on highway nearly hit by truck); March 30th 2016, Rear Caliper blown (61498 mi - $654.40); April 20th 2016, Ignition coil #6 failed (62562 mi - $ 293.47); April 20th 2016, Dealer diagnosed leaking steering fluid, recommends steering replacement ($1600 estimate - not done yet).Maintenance items such as regular servicing, brake and tire replacements and such, do not appear in the above list, as also any repairs prior to 2012 (have not kept records). All repairs have been performed at Haldeman Lexus of Princeton, 2630 Brunswick Pike, Business Route 1 North, Lawrenceville, NJ 08648-1000. The vehicle has been run for pleasure, under normal operating conditions.The failures are premature, and entirely unexpected, at these mileages. The vehicle is a Lexus! In contrast, the Hyundai, surprisingly ran fine at 90000 miles +, with no significant breakdowns or repairs, apart from a battery replacement at about 50,000 mi and drive belt replacement at about 85,000 miles. I provided the above comparison to Lexus - have yet to hear from them. No doubt, its difficult to accept that a Hyundai can beat a Lexus hands down, in terms of what Lexus purportedly excels at, manufacturing quality. Looks like we should look elsewhere when we go for a luxury SUV next time!

I bought the car in February of 2005. Today the mileage is 87,000. Besides tires and a brake job the car has not been out of service. Start each and every time and has had zero problems. The seats are still in perfect shape, no rattles or strange noises. Fit and finish are still in perfect shape.

You can get the Lexus SUV with or with out a sunroof, leather seats, heated seats as well as a heated steering wheel. There are various other changeable features to choose from. My Lexus SUV had four doors and sun roof. The interior is leather at a great price! I love the sleek design that it has. It also offers a variety of colors. The passenger seating in the Lexus SUV can hold up to 7 people. The SUV is very roomy so all the passengers can sit comfortably and that is very important to my family. The appearance is beautiful and sleek. They have rear camera feature to make backing up easy as it would beep if you came too close to an object.

Because I could not afford a new or near new RX400H, I was treated as if I was a low life and the pretty words from an executive at Lexus headquarters who claimed to represent Mark Templin, the VP of Lexus. I have not even made my first payment on the vehicle I purchased and Lexus wants $2,400 for defective headlight switch and both left and right rear wheel bearings. I have had vehicles well over 200K miles that were SUVs and used off road; this vehicle I purchased never was and these parts have failed. I suggest you never contact Lexus.com because they will never assist you. This was my first and last Lexus product. I was treated as an uneducated fool who is wasting this executives time. I guess he had a golf game or had an appointment for a massage.

Dashboard cracked right after Lexus warranty ran out and they will not replace. It’s ghastly looking and scary dangerous, but they don’t care. I have sent them photos and all they do is continue tell me that case manager said we were not eligible. It’s our 5th Lexus and we cannot believe they are not replacing. Worst customer service ever. There was a huge class action case that they never sent us a letter about.

We bought a new 2013 RX350. We had a 2010 RX350; both cars had ventilated front seats. The 2010 seats worked great (they were black leather); the 2013 seats do not work. We were told by the dealer that they just dont work too well. The new car has saddle tan leather seats, so they should actually work better than the 2010. It is hot in Texas and we paid quite a bit extra for these seats and are disappointed that they do not work and that there is no solution to the problem. We have had six (6) Lexus and will not have another until we are satisfied.

I have 66,000 on my 2008 Lexus GS 350. I have really only had one problem with my car, and that being the rear calipers froze. I have a certified pre-owned warranty that would cover this problem had I not taken my car to a personal mechanic for brake pads. He is the one who realized the calipers froze. It was towed to Lexus and it took me 3 weeks of fighting and speaking with the owner of the Lexus dealership to get it covered. Now 6 months later the headlight went out, When I looked and noticed there was condensation in the housing of the light. Again I still have a bumper to bumper warranty but again, this is not covered. The seal is broke and they state this is normal wear and tear. $1791.00 to replace, ARE YOU KIDDING ME. WHAT does the certified pre-owned warranty cover because at this point I have had two issues and neither of them are covered under this warranty. So with that said, and the fact that it took me 1 year and 2 months to get mats for my vehicle that were promised as part of the purchase deal from my salesman, and then they were not LEXUS mats. They were WALMART cheap mats... I AM ALL SET WITH BUYING ANOTHER LEXUS. SO NOT WHAT THEY PORTRAY THEMSELVES TO BE...

The driver side rear triangle window molding on my Lexus 400rx came loose and was lost on the road. Upon going to the dealership to replace the molding I was told that the entire window had to be replaced to the tune of $235. The plastic molding can easily be replaced with super glue and attached firmly if the molding was sold separately. One has to buy the entire rectangular side rear window to the tune of $235 not including installation to take care of the problem. The passenger side rear triangle window molding is flapping at 65 mph and is ready to fall off. I was told by the dealership that this is a common occurrence with the Lexus Rx series. Lexus charges you $235 plus installation for a plastic molding that at the most would cost $10 to replace.

In March 2016 I had a blowout on my way to Florida with my 2010 Lexus. A near tragedy since I had to pull off onto a very narrow shoulder of the road with semis passing at 70 miles per hours. Two months later my tire dealer told me two my tires Bridgestone Turanza with less than 20,000 were in need of replacement. When I purchased this certified pre-owned Lexus from Lexus of Englewood NJ, I was informed that all 5 tires were new. In 35 years I have not had tires that have worn out in less than 35-40,000 miles.As a result I contacted the manager of pre-owned sales at Lexus of Englewood and told him I did not believe the tires had been replaced at the time of my purchase of the vehicle. He promised to look into the matter and get back to me. That was in May 2016. I have heard nothing. I next wrote to Lexus Customer Service with the same complaint in June 2016 but have heard nothing from them. Finally, I wrote to Jeff Bracken, Group Vice President and General Manager of the Lexus Division, with the same complaint and requested the courtesy of a reply. That was in late June and I have received no response.

Moldy/mildew odor coming out of A/C vents. Lexus says they cannot fix this problem. I was told to start the car and let the smell get out before I get in. They told me to set to open air, which I have. It doesnt help. I was told it was due to the hot, humid weather. Corporate also said they will not investigate any further.

My Lexus car is small black and gray and red from the inside which I think is amazing because of the colors because I dont see a lot of people with the same colors. I feel like it is one of the most beautiful cars in the world just from its appearance. I would not buy any other car that looked different. I think I am the richest person on earth just looking at my car. It works amazing and I think that it is the best car ever and that everyone should buy one someday or you might not be lucky because of its upgrades and personalization options. However, I dont like how there is only 2 seats but I wish there were 4 to 5 to make more people sit in the car of amazingness. I also like how there is two seats because it drives faster and it is more customized.

The Lexus ES350 was top rated for safety and was a Best Buy for 2017. Comfortable and easy to drive, with enough power for emergency situations. I like the rearview camera and lane departure warning systems. The lane departure warning is very helpful, as well as the backup camera. Controls are easy to reach on the dashboard. But I do not like the driver side seat as compared to my BMW seats as it does not hold you in the seat enough. I also dislike the seat headrest as it is too far forward.

I took my Lexus to Wilmington Delaware Koons. They say that my SUV was in good condition. Meaning no problems. I took my SUV to New York and noticed that I need an oil change. None of my filter was ever changed. The oil was dirty. I mean really look like mud. New York stated to me that I may get oil flushed and you cant let your oil get this dirty. I was really, really upset. I showed him the papers from Koons where my oil was done less than a month ago. My filters was changed. Lexus Koons took my money and never changed my oil. Lexus Koons stated that my car need a harness wire. That would cost $2900.00 plus labor. It had problems starting. My brother cleaned my battery cables. My car has been running fine.

I have a 2008 Lexus is250, Im original owner - 36,000 miles on car & Navigation System stopped working? I have not been to the dealership yet because I wanted to do my research before talking with them. This has been talked about & an issue since 2010! Why has there been no recall? I found out that all dealerships can do a certain amount of free repairs at their discretion! With the low miles, the fact that its a known problem & I cant control my heater or air conditioner without it, making it hazardous if I need immediate window defrosting & that I will take all my info in front of a judge, hopefully they do us both a favor & just fix it for free! Has anyone else taken Lexus to small claims court? I guess I may be the first??? I can print out at least 500 complaints about issues with the Navigation System failing!!! Why hasnt Lexus done anything about this??? Theres a FB page dedicated to Why hasnt Lexus recalled their Nav System yet!!! Ill update as I move along in this process.

I leased a 2013 Lexus ES350 from Sewell Lexus in Fort Worth on Oct. 18, 2013. This is the 4th or 5th Lexus ES350 that I have leased and have been very satisfied until this car. We are both retired and have less than 9000 miles on it. We had driven this car without any problems up until Dec. 2014. In Dec. 2014 we went to start the car and the battery was dead. Sewell sent roadside service and replaced the battery. All was good until April 2015. Same problem, dead battery. They checked it out and said everything was good. In April 2015 same problem. They have checked it out. Cannot find problem. Said we dont drive it enough. If so, how did we drive it for over one year with no problems. Anyone else have same problem?

I purchase new cars about every 3 yrs, This Lexus is the best value I have ever gotten for my money, I find no need to ever go back to any other manufacture, the quality, features, handling is by far better than any of my other experiences... I do not usually spend money on upgrades, but I like this car so much I just had ceramic coating applied last week. The technician had told me the Lexus has the thickest and best paint of most cars...It turned out amazing!

Do Not Buy a Lexus with Parchment Leather. Color in our ES 350 seat bolster was gone at 23K miles, picture should be attached. Yet color in our older RX 350 is still perfect at 73K miles. The ES 350 is under factory warranty. Contacted both the selling dealership and Corporate Customer Service, and they basically Take a hike. Been Lexus customers since 1993, but that has now ended.

Lexus has plenty of varieties. You can choose a wide variety for whatever kind of car you like the most. There are options for just about any kind of person and whatever type of car anyone could want. There are many options as far as sizing. Any size of family can have options as far as capacity of passengers, from a very small number to one much larger. These cars come in any kind of color or design or feature you could want. There are many possible combination and customizable options that anyone can look at. This makes it easier to design a car to specifically fit what you are looking for.

Lexus has denied warranty coverage on our car without any reasonable explanation, and ignored our request to provide reasonable explanations. In November 2013, we purchased a certified pre-owned Lexus that came with a 3-year warranty. At the time of purchase, the front bumper was slightly misaligned, with a small gap between the main body and the bumper on the driver side. Over time, the front bumper kept getting loose, making the gap very wide. Also, a gap started appearing on the driver side of the rear bumper.After ignoring several e-mails and phone calls of ours, Lexus requested us to have the car inspected by the service manager of the dealership where we purchased the car. At the time of inspection (August 13), the service manager looked puzzled and said that he would send the pictures and the description of needed repairs to Lexus. On August 19, the service manager informed us by phone that Lexus denied the warranty coverage because the problems were determined to be due to external causes. This argument, however, has no foundation because there is no trace of an impact on either bumper.On the same day, we sent the case manager at Lexus an e-mail requesting her to answer the following three questions in writing: (1) There is no trace of an impact. (I dont think the service manager found any trace of an impact. Let me know if he said otherwise.) What kind of external cause would make the bumper seriously misaligned without leaving a dent or scratch? (2) I understand that nobody can rule out the possibility of a minor contact on the bumper, such as a contact by another car at a speed of 2 MPH while the vehicle is parked. However, bumpers are supposed to withstand moderate impacts, not to mention minor impacts. If the bumper got seriously misaligned by a minor impact leaving no dent or scratch, shouldnt the manufacturer be responsible for it? (3) How can you rule out the possibilities of defective factory assembly or defective repair/replacement by the previous owner?By phone, the case manager told us that she could only send us a generic denial letter. The letter sent through e-mail simply says, it has been determined that the repair needed to the bumper is due to an outside influence. If they were allowed to deny warranty coverage without any reasonable explanation, they would not have to honor any warranty coverage. We are pursuing this matter through various channels, and we will update this as we get results.

There were three different models to choose from for this particular make. We decided to go with the second best model because it included the options that we wanted. The exterior is sleek with sharp lines and soft contours. The interior is also sleek. I like the sound system and the navigation system. With our particular model, we decided that we wanted to upgrade a couple of options, particularly the sound and navigation systems. We also decided on the premier leather seats. In addition, we are able to comfortably seat five adults. The capacity was one of our major concerns when purchasing a new car. This model definitely fits our needs.

I wanted a certain blue color but there were not many choices. I wouldve gotten a different car that came in the color I wanted but my husband insisted on getting a Lexus. When I got it, it was shiny and looked as new as any car Ive ever seen. On the inside I had no problems as it was clean and well kept. My husband says there werent many options for customization or upgrades. He also said that we wouldnt need it anyways because the car is perfect as it is. I only needed 3 seats but there is more room than that so we can put other things in the seats when we arent using them and if we do need the extra seating for whatever reason, we can put the other stuff in the trunk.

All of this is well-documented and all Im doing here is piling on. I have a 2012 RX-350 which is a wonderful car for the most part, but it has a useless nav/phone system that really never works. The phone dumps, saved numbers and it generally sucks. Lexus wont even listen to me when I explain at the dealership (Fresno Lexus), because they either dont care, or know the problem cant be fixed and merely follows the corporate talking points.

I have owned an 2000 Lexus ES 300 for about 4+ years now and it is very reliable. Leather and other interior pieces are holding up well. Paint is still in good condition, no peeling, considering this car hasnt been garaged. It has been holding up well considering it now a 15 year old car with 201,000 miles on it. Only 1 problem in 4 years is the Traction Control sensor malfunction which is a common problem for this model. Other than that, really happy with the reliability of this car and would recommend it.

I spoke to Appointment agent to set up appt for my car to be seen both for brakes repair and review of rusting on all 4 door handles. Firstly, the agent suggested that he had never heard of such an issue (odd since he has so many 2009 Lexus models on his lot!). Not only was my rusting concern misdirected to an alternative department, my request for vehicle repair suggested I would have to wait in the dealership for hours rather than shuttled home to work and return to pick my car up (because I was out of shuttle territory)! This dealership is the closest one to me in Whitby. This experience and the lack of genuine service from the Lexus Dealership confirms, I love the car but will never buy or promote the brand based on my poor experience. Thank you, Don Valley Lexus - Customer Service is definitely lacking. The vehicle was not purchased from you - but you cost the brand a very valuable client for servicing and future vehicle purchases!

Please relay my message to the senior management. CAN THIS CAR SURVIVE 50,000 MILES WITHOUT ANOTHER LEAK??? 1) Engine oil leak at 15,000 miles only on May 8, 2013 (after merely 2 years old). 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE. a) Engine oil leak again on March 27, 2015 (33,802 miles only). b) Less than 2 months, engine oil leak again on May 7, 2015 (35,284 miles only). c) Repeat the 4th time engine oil leak again on Dec. 26,2015 (44,013 miles only). Per all 4 repair service invoices/records provided by Longo Lexus Dealership, California, this is major engine oil leaks problem!!!Had chosen Lexus (also own toyota, bmw, benz autos) at that time owing to its fame of reliability, durability and sleek style. However, it had become a nightmare to me... In addition to the time, inconvenience caused, I basically STUCK WITH IT!!! I CANNOT SELL IT BECAUSE OF OIL LEAK NUISANCE (NO ONE WILL BUY THIS CAR ONCE DISCLOSE OF SUBJECT ISSUE!!!).Additionally, it caused UNSECURE, NON-RELIABLE and MENTAL BURDEN every time driving this car, as I simply tensed and afraid of when this will happen again!!! Not to mention I no longer able to drive this SUV car long distance anymore (initial purpose of buying SUV for comfortable long trip) albeit carrying 44,000 miles only!!! I am extremely, extremely... disappointed, dissatisfied of this ownership. What will be your recommendation of my current awkward situation?!

I purchased my first Lexus in the Spring of 2017. Everything was fine until the temperature started to drop & I would hear a loud screeching sound when coming to any stop sign. At first I thought that the brakes were bad... But after getting several opinions from the Lexus Dealership and a few others. I was told that this is a common issue and theres nothing that can be done until Lexus upgrades their brake pads/brakes & that I will be put on the list. Not only is this disappointing because I thought highly of Lexus before but this is extremely EMBARRASSING. I feel as if Im driving a 89 Pinto. Whenever I make a stop you can hear the loud screeching. Never will I buy a Lexus again!!! Also the Lexus Enform Remote start never works. I like in the Midwest with extreme temperatures below 0. Disappointed that I had to pay extra for something that never works!

My mother bought a 2008 Lexus RX 350. At 88k miles, she began experiencing issues with her car while driving and brought it to the dealership for an inspection. They told her that there were massive problems with her engine which would cost over $5k to fix. This car isnt even at 100k miles yet so it was incredible that there would be any engine problems.For what its worth, my mother is a very safe, responsible driver and she has never skipped any maintenance on her car. We asked what our options were and they told us that we were past the warranty, so our only option would be to pay the $5k out of pocket. Obviously, we were upset so we called the consumer hotline that they provided us to voice our concerns, and we spoke with a representative named Carlos. He admitted that there were known engine issues with the RX models and said that he would call us back with a solution.A few days later, he called us and said that he would cover only 50% of the parts. He would absolutely not budge even though we told him that Lexus should cover 100% of the parts and labor as this was a known issue. I feel that Lexus sold us a car with a faulty engine and is now refusing any responsibility. At this point, I am seriously considering suing the company and will never buy a Lexus again.

My 2004 RX 330 has a cracked dashboard in multiple places. I was informed that Lexus recognized this problem on my year/make/model and was offering to replace the dashboard. The dealership said my VIN # was not in the system for a replacement. They agreed it did need replaced and they took pictures and sent them to Lexus. Lexus just called to deny my dash getting replaced. How do they get to pick and choose whose dashboards get replaced if this is a recognized problem? I have had my car for 11 years and have spent thousands of dollars to Lexus paying for and keeping my car under extended warranty. They should at least pay for that.

In 2008, we purchased a new 2008 RX-350 from a Portland area Lexus. Prior to purchasing the vehicle we spent months researching the Lexus brand, reliability and customer satisfaction. We are over 3 hours away from the closest Lexus dealer. Having heard and read mostly good reviews, we opted to purchase the vehicle described. We have taken excellent care of the vehicle and all of our maintenance has been maintained current by our only local Lexus family Toyota dealership in our area. The vehicle has never been in an accident. Seven years later we have had several unexpected repairs required to keep the vehicle running. First was the NOC sensor (slightly under $1000). Second was the rack and pinion (slightly over $1000). And the latest was a transmission replacement. The vehicle is just outside the powertrain warranty. The total costs of these repairs has been over $7200. Even the local Toyota service representative said this should not happen with this car.I have contacted the Lexus goodwill assistance number and they agreed to pay for the parts for the latest repair. While that is good of them, it is my opinion that the loyalty of Lexus belongs to their company rather than their customers and they certainly choose not to stand behind their luxury product. It is disappointing Lexus does not show the same loyalty to its customers when excessive repairs are required to what should have been a more reliable vehicle. I would like others to be aware of the Lexus quality of service and loyalty and recommend that you buy a car from Honda/Acura whom we have had excellent service from and been shown truly good loyalty and certainly stand behind their product.

I have owned 6 Lexus, previously RX350. This is my first NX and it wont be my last. Its not quite as luxurious as the RX but the price is considerably cheaper. After a few months of driving it I do not miss the RX. Its just a little bit smaller, small enough to make parking easier but big enough to still haul all the things I used to. It drives wonderful, firm yet comfortable. While Ive only had the car a few months, if its anything like my past Lexus, it will be very reliable and maintenance free.

I just recently purchased a Certified Pre-Owned 2012 Lexus RX350 with only 13,000 miles on it from Lexus of Monterey, California. As soon as I took it on the highway at over 60 miles per hour, there is a loud wind noise. It sounds like the passenger window is open, even though it is not. I have taken it back to the dealership 2 times, and they just tell me there is nothing wrong with the windows or the seal. They say the RX 350 is an SUV and just louder than a sedan, and to just get used to it. This is such an illogical argument. I have owned 3 different SUVs in over 30 years, and have never heard wind noise like this. I went online and there are hundreds of the exact same complaint about the wind noise in the Lexus RX350. Yes, I agree, as others have said on this site, there needs to be class action suits brought against Lexus. This is ridiculous to pay this kind of money for a supposedly luxury car and have a loud wind noise issue. And from what I have read on this Consumer Affairs site, there are many more serious negative issues with the RX as well. I am trying to get my money back and will not buy another Lexus.

My Lexus RX 450h is a 2010 model and now has over 263000 miles and is still going strong. I live in the Midwest and do have the opportunity to keep the car in a garage but it still looks great. Mileage has run 24 to 30 mpg depending on the season and my lead foot. I often refer to it as the most comfortable room in my house.

This vehicle is so beautiful. There are so many options and features on it. I love all the new technology to make it so convenient for me in my daily life. There are also so many choices and which one I am so grateful for the opportunity to take care of my needs and get the right one and be able to make choices for my needs. Compared to older versions I can get so many people in my new vehicle and still hold a lot of cargo. I dont have to worry about it and it makes life so much more easier.

Took my RX330 into Pohanka Lexus in Chantilly, VA for a state inspection on 9/14/13. My car was rejected due to the passenger side mirror. In order to not drive around with a rejection sticker, I inquired about how much the mirror itself would cost. John informed me that the mirror would be about $450 plus $65 for labor plus a replacement bulb was needed above the license plate giving me a grand total for a side mirror and inspection $600.44.A front mirror doesnt even cost that much. When I asked why was it so much, the reply was because its motorized. I had visited another Lexus dealership 3 months prior for tires and nothing about the side mirror was mentioned. I feel like I was taken advantage of and that Pohanka Lexus overcharged to replace only the mirror for my car to pass inspection.

I purchased my 2012 ES350 in May 2012, and it is the finest automobile I have ever owned. It has been to the shop one time for an oil change and a 5km check. I purchased my wife a 2012 IS250 with the same response. We are Lexus customers for life. I was a long time Lincoln customer until I purchased my first Toyota product in 1992 for my son to drive to college. Keep up the exemplary work.

I wanted a car with all leather seats and the Lexus salesperson and the Lexus V Spec sheet and the Lexus window sticker all said that it had leather seats. This was in error as the seats are trimmed leather with leather only on a smaller part of the seats. I didnt notice this until 2 days later and I immediately contacted the dealer. They didnt offer a solution and so I went to Lexus USA. The Window Sticker/Monroney sticker is a Federally mandated contract for what is on the car, therefore the data was wrong on this and after 3 weeks, after they tried to tell me it was all leather only to succumb later that it isnt, told me that they will not buy back the car and closed the case. This is my first experience with Lexus and I am very disappointed in them. They know that they made an error on my window sticker and sold me something other than what they told me I was getting so I am very disappointed in the lack of integrity with this company.

I have owned two LEXUS ES since 2001 and have had excellent experience with each. My first was a 1998 and was finally totaled by a hit and run driver in 2016 but had 275000 miles on it without a single repair to the engine or transmission. I serviced as recommended but nothing broke on that car. We have a 2007 now with all options and love this car too. So far at just over 100k miles, we have had mice eat some wires under the hood and the VSC, traction and check engine lights have remained on since repaired and we are not sure why. Also the new car has been hacked and cant figure out how to solve. To those who complain about paying annual to use features, I say dont buy luxury if you cannot afford it and every car has additional features to pay for! OnStar Satellite radio, etc. Overall Lexus is an affordable car at new, used prices so no complaints here! Also one thing about Lexus of the so many things I love is that there is NO road noise!

My first experience with Lexus of Wilmington was about 3 and a half years ago. I had just purchased my GX470 which had a few months of the manufacturers warranty remaining. I had the car inspected by my mechanic. He said he noticed a little coolant residue near one of the inlet/outlet pipes and suggested I take it to a dealer to replace the seals at this location. I called Lexus of Wilmington and explained the issue to a service manager. The service manager told me that such an issue was not covered under the 3 year warranty. I then called the service department at Lexus of Atlantic City and spoke with Chuck **. He told me the repair I needed was in fact covered by the warranty. He told me to bring my vehicle in and theyd fix it free of charge. FIXED, done, no charge, free loaner, and my car was clean as a whistle when I picked it up.A few months ago I filled the tank at the usual gas station. This gas station was closed for a week while they replaced their pumps. I waited until they reopened and then filled up. The fuel I got had a load of metal particles in it. My vehicle began running poorly. I tried to leave it with Lexus of Atlantic City but they had just closed. I had no choice but to take it to the nearest Lexus dealer I could find. I reluctantly left the vehicle with Lexus of Wilmington. They had to drain the gas tank and replace filters and all the fuel injectors. That repair cost $3007.00. I picked the vehicle up and within 50 miles of driving my gas gauge went dead. I took the vehicle back to Lexus of Wilmington.Their diagnosis was that a part they replaced had, as said to me, (fried) and now my gas gauge too was (fried). I was told that it had nothing to do with the previous repair work. I asked if the previous repair had never happened would the gas gauge have been (fried) anyway. I was told this recent damage would have happened anyway. When I picked up my vehicle I was told the good news that the part they previously replaced in the gas level sending process was under warranty (one of the fried parts). I tried to suggest that perhaps a mechanic made a mistake or a faulty replacement part had shorted out my gas gauge. The service manager reluctantly wrote on a parts sheet (No explanation, poss. power surge from previous repair). The gas gauge remediation required a new dash panel (the whole thing, tach, speedo, etc.) which cost me $1310.20.Im not a Lexus mechanic but I believe the facts speak for themselves. Either a mistake or faulty part led to this $1300 repair. Lexus of Wilmington would not entertain the notion that they or Lexus parts should take responsibility for the subsequent repair expense I incurred. The loaners I was provided made me think of trading my vehicle in for a new one.Although Im aware that service and sales are not related I cannot bring myself to engage in the purchase of a vehicle from this dealership. I think the ability to explain good experiences or problems with a dealership in a venue like this are invaluable to the consumer. I suggest to anyone reading this that they should keep service and sales separate when evaluating a dealership. Lexus of Wilmington does a good job in their sales (I sent my nephew there and they gave him a great deal) but if you read the service comments only you will see that the quality of their service departments customer satisfaction has deteriorated.

They called a cop on me because I wanted to cancel a deal an hour later. The car was a surprise gift for my wife on her birthday, but after she saw it, she did not want to take and refused it completely. They did want to cancel the deal same day same time and called the cop on me!

Lexus NX/Lexus LS/Lexus GS. These vehicles are among the most luxury driven off the brand and has all innovative features you would come to expect in premium quality and value for the most discriminating of automobile tastes. Has performance driving modes for a choice in speeds, all weather drive to run in all kinds of adverse conditions and all exclusive class seating. You can as many options that you would like such as rear view cameras, lane assist, blind spot detect, climate control and adjustable seating. Has executive class seating for the driver and passenger and backseat comfort with plenty of adjustable leg room, has temp control for passenger comfort. Very quiet and smooth riding with all the features youd expect.

After buying a car with 76k$, I still need to pay 250$ annually to get the remote starter feature working!!! Thats ridiculous!!! It comes with one year free subscription and then payment start 170-450$/yr!!!å

We leased a new 2018 NX300 at the beginning of April 2018 in Kingston Ontario Canada this year and in August while driving to town my wife hit a deer taking out the grill and camera, etc. It is now November and its still not fixed. The reason: parts on backorder. How can a brand new vehicle have parts on backorder? First a fog light, then an electronic component for the lane departure. The list goes on. Four months to repair a vehicle due to parts on backorder.The local dealer wont answer my emails, wont answer my phone calls all because Im getting upset with how this is handled and the length of time it takes. Not to mention Im paying a lease on a vehicle we cant access. We made the mistake of leasing two Lexus vehicles but I promise this will be rectified when the lease concludes. ILL NEVER LEASE ANOTHER LEXUS ANYTHING.

Lexus has small, midsize, and large vehicles. It has hybrid options too. They are very high safety and overall appearance. They also have great customer service. The details on this vehicle are classic so if you purchase a used or new car, you will be satisfied. This company takes great pride in producing luxury vehicles. The buyer can upgrade to meet a variety of personalization such as rack or foot board on an SUV, a sunroof, tinted windows, seat warmers, and wheels. The RX 350 sits 5 people comfortably even if one person is tall. The back seats recline a little to add extra comfort on long trips. The driver has the ability to boost their seat for better visibility.

Showed the service writer Jaime at Pembroke Pines Lexus the center console covering that was cracking and degrading. He wrote up a service order and told me he would contact me in a few days regarding a warranty claim. I called him a week later and he told me that the person that handles warranty claims went on vacation and would be back in a week. I went away and after I returned I called him on February 5th or so. He said he had not heard anything but he would contact the appropriate people and have an answer for me by days end. I told him if I did not hear from him I would be calling Lexus. He assured me he would call that day. I never heard from him.I called Lexus USA and spoke to Ed. He said he would check into it and get back to me by Friday. I missed his call on Friday. He called Tuesday and informed me that as the dealer had told me, the damage as normal wear and tear. I just told him that my family had 4 Lexus automobiles and they would be our last. When you sell a car for $75,000, the interior should last more than 3 years. My previous car was a 2003 Cadillac, cost 1/2 as much and when I bought the Lexus the center console was in better shape after eight years of use than the Lexus is after 3 years. By the way, Ed from Lexus offered to pay for 1/2 the repair. As far as I am concerned the Lexus warranty is only a 1/2 warranty shown by this situation.

I am an owner of 2006 GX 470 with a dashboard full of cracks. I received notice in July of 2015 that the dashboard replacement will be covered under an extended warranty Lexus must have created because of the volume of complaints received by other owners. My directions were to contact the local dealer, Wilde Lexus of Sarasota, Florida and register my VIN number and name and the dashboard would be replaced sometime in the first quarter of 2016. Today, Sept. 26, 2016 I called Wilde Lexus to get another update and Im told I am 9th on the list. Funny, because my last inquiry, I was 6th on the list. The service rep. had no excuse for this. So I asked what I could expect and she had no idea. She said the last shipment of dashboards was in July 2016 and nothing since.I then called Lexus Corp and spoke with a customer rep who knew even less. In fact she said dealers are getting a couple of dashboards weekly and the manufacturer is not keeping up with demand. She has NOOOO estimate or timeline to share with me. I told her Wilde Lexus has not received a shipment for over 2 months and they have no idea when to expect another. This is very poor customer service on behalf of the Corporate Lexus. I dont have an issue with Wilde, in fact they are great with service and maintain a high customer satisfaction level, in this case its corporate whos letting down their customers. Im not sure I would buy another Lexus because of this... however Wilde has a Jaguar, Honda, Rover, and a few other brands that I would consider over Lexus.

Ive been trying to resolve this issue for about 2 years now. My car dashboard has become very sticky and when its very sunny outside, it is hard to see through the window because of the reflection from the dashboard. When I was living in South Florida, I mention this to Lexus of North Miami. They were no help and stated to me that I should be getting a letter in the mail, which never came. When I move down to Maryland, I also brought this matter to the attention of Lexus of Silver Spring and again, the individual helping me stated that I was not on the list which didnt make sense to me. I call the Lexus Customer Satisfaction number but the rep stated that I wasnt eligible. I dont understand why I wouldnt be eligible since I did purchase the car from a Certified Lexus dealership.

Im the original owner of a 2005 Lexus RX 330 and its garaged daily and serviced only at the dealer. A few weeks back, the dash started showing little hairline cracks in areas above the glove compartment/airbag location and they are getting bigger by the week. I contacted Lexus’ headquarters and they will not do anything about it. The dealers tell me it was due to a faulty material used in the dash that separates and corporate is aware. But since they dont get enough complaints, they will not replace because its very costly! Thanks, Lexus, for your piece of crap car that you wont take any responsibility for. Trust me, I wont be buying your product ever again. I remained loyal to you and your dealerships for years and now you cant even stand behind your product!

Complained of rubber trim falling apart around windshield housing, service quoted 800.00 to fix normal in Texas, car 3 years old in Warranty and extended, not covered. Dash was getting sticky and soft, dealer stated normal in Texas. Told them my 1996 Ford F250 has never seen the inside of garage. Dash is excellent. Car has been very reliable, had several recalls (valve springs etc). Alternator and fuse block both broke as the car was out of warranty 3 weeks 1600.00 to repair, tough luck.

I bought a 2014 Lexus 350. About a year after I had the car I noticed the leather on the driver seat was getting creases in it. I very seldom have passengers in my car so I only noticed it on my seat. Each time I took it in to be serviced, I pointed it out to the service tech and asked what could be causing it. This is my first luxury car and the first experience with leather upholstery. No one could give me an answer. At any rate it has gotten worse over the past year. I have written 2 letters to Lexus with no response. Finally, the last time I took the car in the service tech said the dealer could not do anything and gave me phone # of Lexus. I have called 3 times to explain the issue, was given a case number and was told a case manager would call me in 1-2 days to discuss. No call.After I called the 3rd time to say I still hadnt received a call from the CM the person I spoke with suggested I send the photos I took of the seats to Lexus along with my case number. Still no response except to say they received it. I spoke with a friend last night who has a 2016 Lexus with the same problem and he has had no luck at the dealer either. Has anyone else had this issue with the leather seats?? I keep a towel on my seat now because it looks so bad. I told Lexus I am very disappointed in their lack of response to this issue as I was always told what a GREAT car the LEXUS and that TOYOTA stands behind their product. Well as far as I am concerned they are way behind in their customer service. Shame on you! I have contacted my attorney to see what he suggests I do. All I WANT IS FOR THEM TO REPLACE THE SEAT.

Purchased the pre-certified SUV (2013 Lexus GX 460) with 22k miles. The following week I noticed the front left bumper was detaching from the body. Brought it back to the dealer who sent it to auto body shop to have it repaired. He installed new pins. The following month noticed the same bumper plus the rear right bumper panel was falling off. Brought it back again, this time they placed a bracket into the panel. Approximately 6 months later, the same issue occurred so I kept pushing the panel back in. In June 2018 I noticed the rear and front bumper panels were worse than ever. Just returned from the dealer and was told at this point there is nothing they can do since this a manufacturing defect that is common with Lexus as well as Toyota vehicles. The only way it may solve the problem permanently is to replace both bumpers!! Owned a couple of Lexus SUVs in the past and never had this issue until I purchased this model. NEVER BUYING A LEXUS/TOYOTA AGAIN!!!!

Horrible customer service. Their sales are not competent enough to know their products. They finalized a deal with us and changed their minds because they found out they didnt have the car. They penalized us because they made a mistake. We even shook hand on this deal.

The dashboard of our 2007 Lexus 350 RX is cracking. Now chunks of the dashboard are following out. We contacted Lexus and were denied any help in fixing the dash even though they know that the materials used were defective. We are extremely disappointed.

I have been leasing a 2015 Lexus CT200h. Within 6 months into my lease radio started turning off and resetting back to factory settings. Meaning all my channels, bass, treble settings all of that got deleted. Bluetooth would have to be reconnected each time. I reached out to Lexus of Seattle immediately to resolve the issue. The dealer told me theres nothing they can do about it.. Shocker.. I then reached out to customer satisfaction who then arranged for the car to be looked at, at Lexus of Bellevue. They began telling me its my phone, or my bluetooth connection. After going through 3 different phones and the issue persisting they finally had a technician who was able to have the same issue happen to him while he was connected on HIS personal cell phone. So finally they agreed to replace the radio with a NEW radio. Well after installment of the new radio turns out it wasnt so new, and more than like refurbished because someone else was already listed on the bluetooth connectivity. I had pointed this out to the dealer who simply told me to deal with it and there is nothing else they can do. Fast forward 2.5 years later I am driving a LEXUS with a radio that goes out every other time I drive it. I AGAIN reached out to customer satisfaction which at this point, mind you, this is 3 brand new phones later, 2 stereos later, customer satisfaction is telling me I need to go to the dealer AGAIN, have them mimic the problem AGAIN, (mimicking the problem could take several tries and several trips) and go through the whole procedure which I already had gone through, AGAIN! I kept on explaining to them that there is not justifying this kind of nonsense. If this vehicle clearly has a flaw, either take the vehicle back and call it a lemon or stop wasting my time! This vehicle is a lemon! I have told them this so many times and all they say is that because it is not a safety issue they will not consider it as a lemon. Well, it is a safety issue! When I am driving on the freeway and the radio goes out on a 2015 Lexus am I to pull over every time and quickly try to reset all my channels just so I can have the luxury of listening to music?? Or perhaps I should drive in silence and just reminisce on the good old days when a 1999 Ford would have a working stereo with no issues? This is a safety issue. It distracts me from my drive. It interrupts my drive! I will never consider buying a Lexus again! There has been ZERO customer satisfaction in my whole experience since driving off the lot on this godawful car and the run around that I have been put on to resolve an issue on THEIR car! Its a lease. Its not even my car and Lexus has done nothing to ensure that I am satisfied. Lexus should be embarrassed that a 2015 Lexus doesnt have an operable stereo. So much for Pursuit of perfection. What a joke. I am sure there are by far better manufacturers that appreciate their consumers and go above and beyond to ensure that the consumer is happy. At this point Lexus Customer Satisfaction is telling me to either keep wasting my time, gas, money to go to a dealer to diagnose the faulty stereo (which as stated above has ALREADY BEEN DONE) or there is nothing else they can do... Boy Lexus you really have screwed your reputation. Never did I think I would be saying this about Lexus. Thanks to the lovely Lexus dealers that were least bit helpful, and thank you to Customer satisfaction, the irony in that, I will never been buying, looking, considering or recommending a Lexus to anyone.

I purchased a Lexus a few years back for one main reason....reliability. Well let me tell you I have never had as many problems with my Lexus as I have had with any other brand. So far I have replaced water pump, side view mirror, 2 door actuators, battery and now the gateway control module is not shitting down resulting in my battery being dead after 1 day of non use. After three years of ownership I have spent over $4,000 for repairs and now they want another $1,000 for an issue that NHTSA has issued a TSB on but since the battery being dead is not a safety issue no recall has been issued. Both the door actuators and gateway control modules are well documented issues with Lexus and they absolutely will not standby their vehicles. I will never buy another Lexus and looking at the other luxury brands for my business. I will gladly pay more to get reliability as apparently Lexus IS no longer a brand synonymous with reliability.

Great selection of cars. Beautiful car with a very nice silver color interior. Great clear stereo sound. Didnt upgrade much because too much extra cost but what I have is great. My kids love it so I would pick it again if I could. Hope to tell friends about this car because it fits a lot.

I own a 2008 Lexus IS 350. My navigation system went out after three and a half years and Lexus said that since I was over the three-year warranty period, they would not replace it. I would have to pay $1,900.00. I find this ridiculous and when I called the Lexus Client Service Assistance, they offered little help. How can you own a car for only three and a half years and have your navigation system screen not work and not have it covered by such an elite car company? I cannot use the touch screen at all and Lexus has still yet to contact me after my complaint.

I bought a Certified 2004 RX330 from Lexus Clearwater. I bought the car in 06, the SUV had 22k miles, was soon told I needed new tires. Did research as why would I need new tires now, especially on a Certified car, with so little mileage and only two years old. The tires were switched out, they were Cooper tires which arent the tires from the Lexus manufacturer. When I asked Clearwater Lexus about this and told them someone from Tampa Lexus had talked with me about the issue, they said, Why would you listed to Tampa Lexus? They are worse than we are!! I spoke with the corporate office and best they would do is offer new tires at retail - still bogus. Now my dash is cracking and Lexus Tampa said $1900 to replace, and 10% off as I dont service my car there enough for a larger discount. Now the headlights are cloudy and there is a recall, but there are no parts for their own recall just an acknowledgement that there is an issue. I was duped by Lexus, they are horrible. Very sorry I ever bought a car from them. Dealerships should provide an actual printout on how they certify a car, if they had, the tires wouldnt have passed a certification test. Like a home inspection, I want to see levels and percentages of wear and tear and how they could ever pass worn tires as certified. Lexus shmexus. Poor quality, certified means nothing, horrible customer service.

Well-built. Quality workmanship. My Lexus GS 430 is a 2001 model. Never had a mechanical issue. Just recently changed shocks and a few other minor issues. Not bad for a 16 year old automobile. Still handles well. Paint is still great with no blemishes or paint fade. Although I take really good care of it, it takes great care of me and my family. Quiet as a kitten. Goes when needed. Powerful 300hp V8 still has oomph! Drivers seat looks a little worn. But passenger seats look new.

At the end of 2015 I started receiving offers from Lexus to turn in my current Lexus leased vehicle and lease a new one. The offer included waiving the disposition fee and the remaining lease payments. Since my lease was up in April 2016 and I was happy with my current CT200h I decided to go ahead and exercise the offer. I called and verified that I was eligible and I checked with the dealership when I made the trade-in. Both Lexus Financial and the Lexus dealership confirmed I was eligible.Two months later and I am still paying for the car I turned-in early in January, Lexus Financial cant find the money automatically withdrawn from my checking account, and has sent me to collections! Im supposed to pay double for a car I turned in under their offer? And the collections agent flat-out lied about the status of my account. Her response when I told her the money had been withdrawn? No, your bank took it back. So, here I am stuck with a car I now hate, a bill for six months of lease payments on a car that only had three more payments to go.

My car was purchased June of 2006. In 2012 I was on my home my low oil light came on. When I got home I had my husband check my oil and he said there was no oil on the dipstick. He asked if I had just had my oil change told him no. Said thought maybe they forgot to put the cap back on. He looked under the car and there was no sign of oil leaking. I call Lexus and explained what happened and was advised to bring it in. I brought car in and was told there was no sign of a leak. Told them I know its not leaking but it is burning somewhere. Said they checked everything and it looks good.My car continued to have this oil problem and I was putting oil before it was time for an oil change. For the past 4 years I have been putting at least 5 quarts of oil every other month. This has really been a burden to pay so much for a luxury car thats been giving me problems within 6 year old. I contact Lexus Corp which was a lost cause they are no help and do not want to do anything to help me. This couldve very well been part of a recall that consumers may have a complaint but was never recorded. If anyone has had or still having this same problem with this year model please respond.

The dashboard on my Lexus IS 250 model 2006 is literally melting. You put your hand on top and you can actually see your full hand print on the dashboard. During hot sunny day, the melting dashboard gives a shinning glare on the windscreen which actually shines in your eyes, blinding you while driving.During hot Florida summer days while driving with the windows up, the melting dashboard plastic is probably releasing toxins, who knows? The car has only 31,000 miles and the car is already in workshop to replace the GPS screen. Luckily, I had extended warranty which will cover the GPS, but not the dashboard. I talked to the company about the dashboard and they will only supply the parts but not cover the labor cost which is over $700. Its not the cost of labor that angers me but the fact that they agree that the product they used was faulty and still, not do the right thing to take full responsibility and cover the total cost.