I purchased an alleged 2016 lexus gs-350 from lexus of riverside on 4/29/2016. I reported a navigation defect to them in less than two weeks. They did nothing for 6 1/2 weeks and finally sent a dealership car and service tech. We drove both my car and dealership car. In go home mode it took us in a round-about manner to a dead end road in a different zip code. Both my car and dealership car failed and went to dead end road but I took my garmin gps in dealer car and it worked perfectly. The dealership refused to do anything and referred this problem to their lexus/toyota headquarters in Torrance, ca. The clerk at the headquarters said we would be put in a queue which would take 4 weeks.I spent hours researching, driving, photographing, documenting and sending over 30 emails to them but just got a letter giving me an assignment to send them documents they already had. I also called their 800# - useless. You get some clerk who only gives a first name and never gives you a case number. I have 1 week left for the 4-week queue, so will probably have to sue them since there is no available for this serious problem and they just delay hoping you go away.Next I photographed the navigation screen which shows that the navigation micro sd card is dated 8/1/2015 (gen 8) which according to their published literature is only for a 2015 gs-350. At this writing, the card will be 1 year old in 2 weeks and the service manager told me they usually come out around October for about $169. So either lexus sold me a 2015 and changed the date to 2016 or they are using old parts. I had leased 4 lexus ls series before - 1990, 1995, 1999 & 2004. The 2004 was terrible and constantly needed repairs. So I left lexus. But I read the glowing reports by consumer reports and tried the 2016 gs-350 due to its alleged safety features - big mistake.

Lexus is aware of frequent occurrences with RX 330 back door 1/4 window molding falling off. It happens for no other reason other than poor design. I had many vehicles in my life, but regardless of age of those vehicles, did not had a case of loosing not damaged body parts. When this happened to my Lexus RX 330, I vent to my Lexus dealership (where I purchased new this vehicle) and learned that Lexus will cover the window but not the labor for replacement as the vehicle is not under warranty. The tiny shiny molding which was not attached in proper way is not made as a spare part- the whole window has to be replaced???I did call the Lexus satisfaction line and a Case manager called me the next day to tell me the same thing - my vehicles body part falling off is not covered under warranty. I asked her what is the next that I will loose while driving. And I thought the LEXUS makes high quality vehicles and will be doing right thing to maintain its reputation. I have two Lexus vehicles, which I purchased new, but after this I dont think I will continue to be their customer.

I have owned an 2000 Lexus ES 300 for about 4+ years now and it is very reliable. Leather and other interior pieces are holding up well. Paint is still in good condition, no peeling, considering this car hasnt been garaged. It has been holding up well considering it now a 15 year old car with 201,000 miles on it. Only 1 problem in 4 years is the Traction Control sensor malfunction which is a common problem for this model. Other than that, really happy with the reliability of this car and would recommend it.

There was a large selection, many colors and varieties and it was easy to find the one I wanted. The car looked new and was a sleek model. It really reflected the modern vision of what the model should have been and it made me feel elated. Also, the passenger capacity of this car was extremely large. I can fit at least four people in the vehicle and it is great for taking people places. There was a wide variety of upgrade and personalize options that made me proud of my purchase and I was extremely happy with them.

What a pleasure & a delight to drive this car! Just completed a car trip from Prescott to Tucson and back. The safety equipment is fantastic! There is a learning curve, but it’s worth it. This car was worth every penny! Very solid & secure! Fun to drive AND it really moves!!!

My model is a 6 passenger compact SUV. It has great storage or back seat for groceries and I can fit 5 very comfortably and 6 if need be. There were a couple of models in this style with many different colors and amenities you can choose from or upgrade to. Also they have options for wonderful upgrades and even options if you just want certain things added. Some they had to order but it only takes a couple of days for delivery of the items or car thats chosen. I was able to choose what was available or tell them what I liked and they would find the one with the features I wanted. I love my vehicle because its not huge but can fit things like it is.

I bought a Lexus GS 350, new in 2008. I previously owned (2) Lexus GS 300 and had not major problems with either. I bought the 2008 because I knew I was retiring, would be traveling (out of town parents/relatives) and there were such great reviews as it is now about the car: reliability, safety, craftsmanship. I maintained my car well, especially the oil changes, every 4,000 to 5000 miles. I had an oil change in Feb 2014, 86290 miles. On April 7, 2014, Low Engine Oil Level light came on (89676 miles), a total of 3,386 miles. I was told that the car was getting older and to check it and add oil if needed. May 21, 2014 the light came on again (92,847 miles) a total of 3,171 miles. And the list goes on! Of course the consumption tests says within consumption levels. I now have 121,817 miles on the car as of today. Im adding a quart of oil about every 2 weeks. I had the oil changed today 11/3/15 (**), and they wrote on the ticket oil level low prior to service. Lets see how long it will be before the light comes on again!Im sure Lexus knows theres a problem, no car just burns oil for no reason. I wonder are they telling those buying their cars that theres a Consumption problem after so many miles??? Probably not!! I have two friends, one with a GS 300 and the other a RX 300 that are having the same problem. I have a 1989 Mercury Marquis, within excess of 225000 miles, and Ive never had to add oil between oil changes. Nor has my husband who has a 2006 Ford Expedition with 148000 miles!! Something needs to be done and Lexus should take responsibility for this problem. Lets try to get it out to as many people as possible. If someone has a lawsuit in progress contact me, **. Id like to join the suit!!! Im 68 years old and shouldnt have to purchase another car; it wouldnt be a Lexus if I did!!!

I have a 2010 ultra premium Lexus 350 that has been causing me and my wife stress! Dont buy this vehicle. It is a lemon. There were winding noises in the steering column in the first year that were occurring intermittently. Lexus wont service you until they hear the noise or ** hits the fan. So, telling me that Im imagining things, a few days later at a stop sign, I hear a loud winding sound growing louder and louder under the car, like the car was going to explode and then crack! No noise, but what the hell happened. I told Lexus about what happened and they said that they fixed the problem with a new drive shaft and some other repairs. So I believed problem solved. No Way! Since that repair I have been to two Lexus dealerships and servicing that winding noise so much that I have lost count. Just the other day, my wife and her friends were going to the movies, when they all heard a grinding noise from the steering column than a cracking sound. The noise went away and back to the dealership again. But before going back to the dealership, I called Lexus Canada to file an official complaint because I have had enough and the fact that my 5-year-old son who rides in the vehicle is also recovering from cancer and his safety is at stake. When you drive a vehicle that the steering column makes winding, grinding and cracking noises, enough is enough! The car is at 57000 kilometers right now and enduring this for almost 40000 is the most stressful driving experience since my 2000 Jaguar S-type.They just told me that their is no official similar complaint in North America, but before that, the people working there shared with me that the company knows but has not made anything official because they need some more time. Now that I made the official complaint, they know nothing and say there is nothing wrong with the car? Are they ** crazy! Im ready to stand in front of the dealership with a lemon the size of the car and ** it. Not only are they lying to my face but they dont mind putting my family in harms way until the marketing department and engineers find a cost effective way out. Its sad how the dealers service people. All suffered memory loss at the same time I wanted a solution or the problem fixed. They say everything is okay in USA/CANADA. I guess just like the Fukushima nuclear power plant in Japan. Great job, Lexus! You have unbeatable customer care with a ** product.

I purchased a new 2015 RX450h from a Lexus Dealership in MO in mid-December. I had the opportunity last month to observe my vehicle with the headlamps on. To my surprise, the headlamp covers are badly distorted. I took my vehicle back to the dealership only to discover that all the Lexus on the showroom floor had the same problem. I contacted Lexus and received 2 emails and 1 phone call explaining that its the way they are made and they are not looking for a fix. This is a real problem and maybe even a safety issue as the vehicle ages. Im extremely disappointed in the quality of the headlamp covers and that Lexus does not care about the product they put on the market. If you have a 2015 or 2016, take a look at your headlamps when on!

The staff went out of their way to be certain all my concerns were addressed, scheduled a loaner auto and completed the work as promised and on time. They followed up to assure I there were no outlying problems. I will continue to bring my auto here for service.

I felt like I was taken advantage of the second I drove off the lot. My negative review is based on visiting Longo Lexus May 2014, after work on a weeknight, to look at the new IS250. I went in to see if I would be able to finance the car, how much I could get for my Lexus ES 350 trade-in, and how much the monthly payment would be, and my goal was to receive a lower monthly car payment. I wouldve never went in the evening if I knew I wouldnt be given an honest/fair contract due to a rushed salesman.I was referred to the lease fleet manager Sergio ** (who was interested in me leasing not buying) and he was very nice and helpful, or so I thought. While we were working on making sure my new payment was lower than my previous payment, Sergio started changing numbers that I was not aware of until two years later when I was ready to turn in my lease. My issues with my first leasing experience. While speaking with Sergio I asked for a two year lease; he wrote the contract for 27 months. I requested and paid upfront for any overage miles based on a two year lease; not a 27 month lease, so now I am way over my estimated mileage. I never agreed on a residual value for the car with Sergio.There was very poor communication on what was being discussed versus what was being written on the contract. Unfortunately timing, feeling rushed by a salesman wanting to head home (I was taking awhile to make a decision), and having no previous knowledge of how to lease a car, I asked my questions and trusted Sergios answers and signed the contract. Assuming everything we discussed was reflected on the contract.Two years later April 2016, I knew my lease was coming to an end so I read up on returning a leased car. And started shopping for a new car. I went into Longo Lexus to look at cars and discuss my lease end options only to be told I have four months left on my lease. I said this has to be wrong because I signed a two year lease and made sure to buy enough mileage for two years. The salesman at Lexus said no its 27 months. I asked him to request for a manager to call me, and no one called. Now the lease is costing an additional $1600 in unplanned monthly payments.Around that time I was being contacted/harassed by 3 separate salespeople, calling and emailing me about my end lease options. Each one I spoke with, I explained what happened to me, I asked what they could do for me, and what I should do to correct the issue, and if they could escalate this issue to management, and make sure someone contacts me. They all claimed they would try, but I never received any contact from Longo regarding what they are going to do to help me with my lease contract. No one appears to want to help me, I would love to consider an option of returning it and paying the lease end fee and 10 cents a mile (which is what I paid upfront). I would even consider a buy option if I was given a fair residual price.I know I should not be responsible for paying 25 cents a mile, just because a salesman wanted to give the illusion of creating a great deal/price. I think it is unfortunate that salesmen and managers do not share with consumers how the leasing process works, and all the fees associated with leasing, especially when theyre talking them out of buying a car. They do not talk about how much of a pain it is to give the car back/purchase the vehicle/lease a new car. A salesman asks for trust and they want enough information to help you. The consumer gives the salesman too much information, and then the salesman uses it against them. Instead of being helpful, theyre friendly so you feel like youve been given a good deal, but they of course make sure they receive the better deal.In the past few months, I have read a lot about the leasing process, and Ive asked better questions, and I understand what was done, and where everything went wrong. I wouldve liked Sergio to be upfront about what he was doing to get the cost down, versus doing it and thinking Id be ok with it, just to receive a minuscule lower monthly payment. If he wouldve been honest with me, I wouldve known I was given more months in my lease and I wouldve purchased more miles upfront, or I wouldve walked. Also if I knew the buy out option was depending on how much the residual value of the car was, I wouldve tried to negotiate a much better price, and if the numbers didnt work, I wouldve said never mind, and left. Also, if they wouldve said to give the car back it would cost $400+, I wouldve also walked. But of course Sergio knew that, and made sure not to miss out on getting a car off the lot, and made sure his time wasnt wasted, he appeased me, adjusted some numbers like magic, and the rest is history/an awful nightmare. I shouldve never been honest with him about what my goal was, because then I wouldve been given an honest price, and I wouldve left, because I know my finances and what I can and cannot afford.Ive been stressed out for months, trying to figure out how to pay for all of these additional screw the consumer charges, while trying to come up with more money for a down payment for a new car, so I can get to and from work. No one seems to care, they just want to screw me more, by talking buy-out, or new lease options. No one has yet to reach out to me to address my situation, as if what happened to me is just normal sales practice for all your leases. This makes me very sad, because I thought I liked Longo Lexus, and Lexus in general. I had such a great experience with my ES 350, I thought I would try out a new body style. Worst mistake I couldve made. Instead of this being a great positive, referral experience, its a stressed out, depressing, seek a therapist, experience. If someone, who is willing and able to assist me, could finally reach out to me, and discuss what I can do, I would greatly appreciate it.

Lexus has a broad range of varieties to choose from. Personally I like the 430. Its very roomy, gets around to notice and stop it and its a beautiful vehicle. The interior is leather, has Bluetooth that Parks itself and the maintenance minimum XM Satellite Radio, heated seats, adjustable steering column and also GPS. And it also has a wonderful moon roof. The upgrades has hands-free parking, heated seats which are very important in the wintertime and cooled seats are very important in the summertime. Remote mirrors which are heated is very important in the winter time to keep the snow off. Passenger capacity is very good. It seats 5 comfortably, two in the front and 3 in the back with another leg room in the front to compensate. A 6-foot person can probably sit back there pretty much constantly in the back of the car.

I have a 10-year-old 2002 RX 300. The 3-button key casing broke and I need a replacement. I called the Englewood, NJ Lexus dealer and the Parts Dept. said I must come down with proof of ID and ownership (which is perfectly acceptable) and the Master Key, plus it takes 2 days to get the key and costs $260. If I dont have the Master Key, then there is no replacement! This is utterly wrong on several levels, but the main complaint is that, $260 for a key with a simple electronic code seems over-the-top for people who desperately need a key for their car. Half that cost would be considered high, but $260!?

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

I own a Lexus 330, my next car will be a larger Lexus. This is the most comfortable and easiest to drive and operate. I went over 5000 miles in 3 weeks, it was great.

We have used Lexus cars and RX crossover and prefer the cars as there is a blind spot in the crossover and not a good ride as the cars are easier to handle and park. I like the look of cars better but bought the crossover as thought we would have more storage room but not much difference so a bit disappointed in that. We didnt realize that we didnt have the built in navigation system when we bought the vehicle but we do like the backup notification that you can see behind you until it bings. The RX holds five quite comfortably and a little more roomy than a car and like the bucket seats so convenient when we have other to drive somewhere.

Lexus has very premium and great interior with modern technology embedded with it. It has good engine system and reliable system with cut edge technology which is good for everyone. It also has nice sleek model with iron mesh and grand beautiful color with hand crafted Italian leather finish with good interior as well as exterior. Its easy to upgrade to any other premium line and its not much of the expensive or add upon any other features inside or out. Its big enough for as much as 6 people with huge capacity for people as well as the cargo and its useful for all the passengers in future also. So far, Ive never encountered any problems.

I recently bought a 2014 Lexus LS 460. Whenever it rains or the car is washed and I open the trunk, water drips out of the side of the trunk, and drips water into the trunk compartment. I took the car into to the Lexus dealership and they said it is a design flaw and cannot be fixed. Besides getting the inside of the trunk and contents wet, long term I expect it will cause premature rust and increase the potential for my rear lights to malfunction. Any experience with resolving this issue will be appreciated.

Of 4 Lexus autos Ive owned this is my first nightmare. Ive talked with dealership in Torrance, CA for over 5 hours and 9 people later; Lexus just no longer cares about their customers. They have lost being #1 in true service. We ordered this nice new RX 350 (build online) and after 60 days kept asking the dealer if he could locate sooner than a 6 month wait. Finally our salesman at Henessey reached out and said he had one but no factory tow package (jet skis). He said one could be added by them after the purchase. Many, many, many conversations later - IT CANNOT be added! Lexus changed the wiring harness in the 2016 RX 350. My dealer should have known this!!! We are really pissed off in the dealership as well as Torrance but apologize and neither will work a trade since we have titled it, without us coming $4500 out of pocket!! This will be the last Lexus for me, we have learned (burned) our lesson. People are now whispering aftermarket but Lexus has the wiring fix, just wont step up and assign it a part number and make it available for consumers to purchase. Instead anyone wanting their tow package in their desired color and interior trim package better be prepared to wait because LEXUS NO LONGER CARES!! The worse 50K purchase Ive ever made!

My daughter bought a used 2009 Lexus RX350 18 months ago from CarMax. Shortly after purchasing the vehicle she received a recall notice from Lexus that dashboard needs to be replaced due to cracking. She took her car to the local Lexus dealer in Tampa last July and was told that dashboards were back ordered and they would notify her when her replacement arrived. Within weeks cracks started to appear in her dash. Foam started popping thru the dash. My daughter is in sales and frequently transports clients. Her clients are senior executives at major corporations. They all commented negatively about the dashboard. She has heard that she should have bought a (substitute Audi to VW) as she has heard them all.Her luxury car has become the running joke within her office. She has just been transferred to Houston and isnt taking the car with her as she would have to go the Local Houston dealer and start the waiting process all over again re-registering for the replacement dashboard. She just sold her car back to CarMax for 60% less than she paid for it ($15,000 loss) as they were the only buyer for the car with the volcanic dash.Lexus customer service has been unresponsive responding that the dashes have been slow to ship from Japan and that their hands are tied. Are we really supposed to believe that it takes more than ten months for a dash to ship from Japan? I believe that Lexus isnt taking this recall seriously as they know that the longer they put off replacing the dashboards the less the recall will cost them as cars will be totaled or sold and some owners will simply give up. I have owned 14 Toyota cars and 7 Lexus cars as I am in sales and trade cars at least every two years. I pointed this out to Lexus but they did not care. They point a finger at the dealers and the dealers point a finger at Lexus. The reality is that they are both giving owners the middle finger.

I have a Lexus GS 300 2006 with less than 100k miles. I took my car to Westminster Lexus about 6 months ago because of stalling and poor acceleration. The service dept stated that they would put my car on a machine to see what was wrong with it. They called me back and said the machine didnt indicate any problems. But they changed a few filters and said that should correct the problem. Needless to say, that did not correct the problem and the car is still doing the same thing. When I took the car in, they charged me $75 to run the test plus the cost of the filters. Now, I called them back and told them that I am having the same problem and I need to bring it back and wanted to know if I would be charged again. The gentlemen on the phone said I would be charged again and there was nothing they could do about it at all. So now, I need to take the car back, pay again and there is no guarantee they are going to fix it. I’m very angry about this.

Lexus Rx350 has defective material in its interior. The dash on our 2008 RX350 has began to crack in numerous places. In other places dash is melting and is sticky to the touch. Took car to Lexus dealership for inspection. Service assistant said that this was a common problem with Lexus. The materials do not stand up to the environment. Lexus refuses to call a recall. They want close to $2,500 to replace it. This car is a big disappointment. This is our second and last Lexus.

I purchased my Lexus 2009 RX 350 USE from a Lexus Dealership with Mileage around 35,000/-. Three weeks back when my wife was Driving car to work in the Morning after 10 min of Drive VSC light came up, and after a mile or so Check Engine Light Came up. By the time she stopped the car to Safe place, Car interior area started smelling like burning rubber. She stopped the car and get it towed to nearest local mechanic place. I gave call to Nearest Lexus dealership and asked them about the Issue and if that would be covered by Lexus Warranty. To my total surprised, they declined covering under the warranty because Powertrain warranty expired on Bases of Time of First Sell (72 Months or 70000 Miles). They argued that even though car mileage is still under Warranty period, Since Warranty Expired Four months ago, they would not cover it. Dealership asked me to take this to Lexus Customer Care.I called Lexus customer care and explain them the potential safety concern about sudden water pump failure without any prior indication and asked them if they would cover due to the fact Mileage is still under the warranty limit and close proximity to warranty expiry time limit. I was asked to get vehicle to safe place and wait for Manager to get back to me within three days (By Friday, Incident happened on Tuesday). I waited for call from Lexus but no one returned call till Friday end of business day. I called back and asked to Speak to Manager over there. First of all when she (Vicky) came on call, she had no Idea what issue I was referring to, because she started talking about some Oil pipe failure etc. I had to repeat entire story again, which shows that they didnt even look at my case even though I was told that someone review it and get back to me.Talking to Manager (Vicky) I tried to explain since its part of powertrain and problem existed even Under the warranty period and I dont have direct control over its failure, its clearly indication of bad quality of engine and parts. The most important part is safety hazard of car catching fire due to overheating. Lexus Customer Service stick to the three months over the powertrain warranty and refuse to take any accountability. I was asked to tow the vehicle to nearest Lexus dealership which is 30 miles away from where car is stalled. I asked Lexus about some level of assurance on warranty coverage but they keep on saying We cannot give you assurance of any help at this point. They will talk to Lexus dealership and then only consider this for help. I called nearest Lexus Dealership and asked for the estimation of water pump replacement, they quote me $1200+. Considering towing expense (about $300), hefty dealership cost and absolutely no assurance from Lexus Customer Service, I decided to get water pump replaced at the Local mechanic place where car was pulled over for diagnostics. I paid complete expense out of pocket and filed reimbursement claim with all receipt and documentation. To my total surprise, they declined the claim based on the fact that it wasnt replaced at Lexus Dealership. I swallowed this poisons pill and decided to move on. After three days of driving around (all together less than 100 miles), check engine light came on with VSC light. Took it to same mechanic who replaced water pump and he said its nothing to do with water pump. Now engine is misfiring and heating up. Since it sounded like major problem, I called Lexus Customer service and ask for help in this. I was again asked for to take it to Dealership which I did. Primary diagnostic from Lexus dealership pointed to structural damage to Engine due to premature water pump failure and advise me to replace whole engine, which is huge expense. My bases for taking this to claim is : Water pump is part of Powertrain and has no influence by driving pattern. Failure of water pump at 61000 miles is very premature and indicate toward inherent problem with engine and related components. Safety Issue: There was no sign of water pump failure until last moment when it actually gave up all of sudden. There was very little time before Check Engine lights came on and further damage due to overheating. If it was ignored for couple of miles car would have caught into fire. Powertrain warranty is 70000 Miles or 72 Months, whereas cars mileage is 61000 and time since first usage is 75 months (just 3 months over the warranty). Considering close proximity to warranty expiration, Lexus should consider this for warranty extension. This Engine series is infamous for cooling system issues and several service bulletins have been issued regarding it. Several complaints have been filed about the similar problem, where water pump failure and subsequent engine damage.

We leased a new 2018 NX300 at the beginning of April 2018 in Kingston Ontario Canada this year and in August while driving to town my wife hit a deer taking out the grill and camera, etc. It is now November and its still not fixed. The reason: parts on backorder. How can a brand new vehicle have parts on backorder? First a fog light, then an electronic component for the lane departure. The list goes on. Four months to repair a vehicle due to parts on backorder.The local dealer wont answer my emails, wont answer my phone calls all because Im getting upset with how this is handled and the length of time it takes. Not to mention Im paying a lease on a vehicle we cant access. We made the mistake of leasing two Lexus vehicles but I promise this will be rectified when the lease concludes. ILL NEVER LEASE ANOTHER LEXUS ANYTHING.

My wife and I have a Lexus 430. The trunk lid has an electric power latch which automatically operates to pull the lid down tight when the lid is closed. On 9/30/13, I pulled the switch that opens the trunk in order to allow my wife to take out groceries that were inside the trunk. As my wife was in the course of lifting the trunk lid with her fingers, the latch unexpectedly and without warning activated to close the lid on her fingers with such crushing force that her finger bone was fractured, and her fingernail was pulled out. My wife has been suffering excruciating pain since the mishap! The Lexus owners manual does not give any warning or advice about how to open or close the trunk lid. If Lexus had warned of the danger of the power latch coming down while one was attempting to raise the lid, my wife would never have opened the trunk lid with her fingers!

LEXUS Enform - Sadly just noticed that I have been getting charged $299.90 for automatic renewal every year on a car I have not owned since 2013. Even though the car was traded in they dont automatically cancel or contact you in any way to keep renewing. Out $1500. Ouch!

My 84 year old mother was driving her 2008 RX350 on a crowded street in Richmond, VA when the engine suddenly stalled at a speed of 35mph leaving her without power steering or power brakes. She was able to stop the vehicle but was stranded in an active traffic lane for over 30 minutes fearful of being struck prior to the response to her call to 911 for help. The local Lexus dealer diagnosed that the problem was a broken intake valve spring on an engine with only 76k miles. In spite of the fact that Lexus has identified that they had problems with faulty intake valve springs in the 3.5L engines in 2006-2008 they denied that that was a possible cause of this problem. Lexus agreed to cover a portion of the repair as a courtesy, but would not cover the entire repair, which will be over $10,000. I was shocked about how difficult the case manager from Lexus customer satisfaction was to deal with. It sure seems like they are once again trying to distance themselves from known problems. The only reason this car was purchased was the reputation that Lexus made a quality product and stood behind them. I found that to not be the case.

On January 18, I filed a complaint about my accident with 2007 Lexus 460 where none of the safety features in the car operated which exposed me and the passengers to serious danger and hospitalization. You definitely know that European cars are well equipped with operating safety features. Of course, I was disappointed with Lexus’s safety features failure. This may drive us to think which is safer, Lexus or Mercedes or other European cars. I do look forward to hearing from you favorably. Thank you.

Great mileage, wonderful ride and a dream to drive. This car drives like a little sports car even though its a hybrid. The steering is tight, I only had it a couple of days when I was cut off on the freeway. I would have been in a major accident had I been driving my old Prius. It handles like a dream. Very small turning radius, which also makes it easier to drive.

When I signed contract for the model CT200H FSport and they give a good deals for flood stock. Cant choose own color then they wait until out of the cooling time. Then they call you say have to wait 3 week for the order then that means no stock why can choose color. I go back and they tell me car will be there on Wednesday so i still can have my car yet (order on end of October). So can I get back my money and cancel my order?

I love taking my car. The customer services is out of the chart. The management is attentive and I love taking my car there for service.. My person or agent is attentive and do the most to make the person.

My engine was strangely replaced by Lexus for an unknown reason. When I called and asked why they would not give me an answer, its only warranty from nine years to the day the car was made. When I brought the car broke down from a misfire. They told me it was carbon buildup on the engine. Three years after, I had a letter in the mail stating if my car misfired they would replace the engine up to nine years from the day the car was made by the factory so I got a new engine. I called Lexus, the corporation and they would not tell me why these cars needed a new engine. The engine warranty on it was only one year on the new engine...I would have like to known why such a major engine problem and the car was never recalled. Also another problem was the power steering locked up while driving. If I had been on a highway doing 70 that would have been quite scary I would think. Sounds like another recall should have been made there. I have read many complaints for that problem.... And lastly my melting door panels, what a mess! Started pretty much early on looks terrible ... I had dashboard fixed cause Lexus ruined it when installing a new radio. Good thing cause if it were like the door panels it would be a disaster.

17 years and no problems. 145,00 miles and only regular services, still going to drive it for another couple of years, at least until the house is paid off. 1999 rx300 and it still in style, and it still drives like new.

In March 2016 I had a blowout on my way to Florida with my 2010 Lexus. A near tragedy since I had to pull off onto a very narrow shoulder of the road with semis passing at 70 miles per hours. Two months later my tire dealer told me two my tires Bridgestone Turanza with less than 20,000 were in need of replacement. When I purchased this certified pre-owned Lexus from Lexus of Englewood NJ, I was informed that all 5 tires were new. In 35 years I have not had tires that have worn out in less than 35-40,000 miles.As a result I contacted the manager of pre-owned sales at Lexus of Englewood and told him I did not believe the tires had been replaced at the time of my purchase of the vehicle. He promised to look into the matter and get back to me. That was in May 2016. I have heard nothing. I next wrote to Lexus Customer Service with the same complaint in June 2016 but have heard nothing from them. Finally, I wrote to Jeff Bracken, Group Vice President and General Manager of the Lexus Division, with the same complaint and requested the courtesy of a reply. That was in late June and I have received no response.

I recently had the experience of being denied repairs of my Lexus (VIN 2T2BK1BA7AC015824). A known problem exists in the steering column of my particular model, a 2010-2011 Lexus RX350. So, this parts failing falls under the following: (1) a known problem by Lexus and (2) a very new car still under warranty. The only caveat to this situation is that I travel for work, and I spend some of my time in Minsk. I have a Lexus sedan here in the United States, and only just recently took the RX 350 to be my car in Minsk. There, I began to discover the steering noise issue. I understand that the standard procedure for Lexus would be to only cover warranty issues within the United States.I personally feel that this is a special case; I will have to have the vehicle repaired in Europe, so I am prepared to pay for the labor through a Lexus dealer, but I strongly feel that the $1700, plus part I had to order to replace an existing flaw in my Lexus, should not be paid by me. As mentioned, I purchased this Lexus in the United States, I still own another Lexus in the United States, and one day, I will return this Lexus to the United States. My request to have this part paid for has been denied. I find this very hard to believe. The trend with many large companies is a disregard towards customer service that will build brand loyalty. I did not think Lexus was one of these companies, and I am deeply disappointed.It has been my understanding that Lexus leads the industry in retaining the highest percentage of vehicle owners. Neal Oddes, director of product research at J.D. Power and Associates said that, By satisfying its customers on many different levels, Lexus consistently enjoys high-retention rates and “customer retention is extremely valuable in the auto industry because it costs manufacturers less to keep existing customers than to attract new ones, and strong retention fosters favorable word of mouth.Why now would Lexus want to risk its word of mouth reputation in my case? I have a friend who has been at war with GM over the poorest of customer relations efforts and vehicle issues; I personally found it comforting in owning a Lexus. I do not have to deal with such customer disregard, and would readily make this known. Now, I no longer have comfort in owning a Lexus. Where is the world class customer service that creates retention? Maybe you should all take a moment and read the following article on customer service. I understand that this issue is falling under what might be considered special circumstances; however, I had believed Lexus would treat me as a loyal customer, not as an invaluable statistic. This is all very unfortunate, and on principle alone, I am not going to stop pursuing a resolve to this situation. I know there has to be someone in the Lexus organization who cares enough to spend $1700 of Lexus money in order to preserve a reputation that has likely taken years and billions of dollars to build.A colleague of mine recently shared a negative experience he had with a large Canadian airline. He had purchased a ticket to return home last year for the Christmas holiday but was unable to do so because of medical reasons. It was his understanding that the value of the ticket would be honored for one year from the scheduled date of travel. However, the airlines policy was actually to credit the value of the ticket for one year from the purchase date. This information wasnt printed on his ticket, and when he contacted the airline, he spoke with four members of its customer service department, including a senior manager, and received four different explanations of the airlines policy and his possible remedies.During a time following the horrific events of September 2001, my colleague thought this airline, now more than ever (especially after requesting government relief due to lost revenue), would bend over backward to satisfy him, and keep him as a regular customer. Airlines were slashing fares as much as 50 percent to entice fearful passengers to once again take to the skies. He was utterly shocked and appalled. However, he experienced the lengths to which this airline went in the opposite direction.Each of the four representatives gave four greatly varied definitions of the airlines refund and rescheduling policy. Each apologized for his inconvenience yet repeatedly told him what they could not - and would not - do for him. In the short term, the immediate savings by the airline were $400, the value of the unused ticket. The net loss over the long term, however, will be much, much greater. Not only will he and his family never use this airline (they spend about $3,000 annually) they are so furious that theyve told many friends about this experience. Not surprisingly, everyone theyve told has been shocked and appalled, also, saying they, too, will never fly with this carrier in the future.Understanding that the customer is the source of a companys revenue, it logically follows that every customer must be made as happy as possible, especially so during an industry-wide crisis of historic magnitude. Seeing as its not the owner of a company that routinely interacts with customers, but rather the sales staff, operators, customer service representatives and et cetera have direct contact. It must be a clearly understood rule that the customer must always feel right.The customer has to be treated in a way that sets a company apart from competitors. If a company successfully merges this philosophy with a superior product or service, it can earn customer loyalty and in turn, become profitable. Case in point: Nordstrom. A Nordstrom customers experience provides a perfect counter to the aforementioned airlines woeful customer service practices. For years, the story has circulated about a man who had returned tires to a Nordstrom store, and it provides an excellent example of how to exercise a customer-first approach to business.The story is true. Nordstrom built a store in Alaska at a location that had previously included a tire store. A man, failing to realize the tire store no longer existed, brought car tires into Nordstrom, and asked for a refund. Despite the companys position as a clothier (seemingly everyone knows the only rubber Nordstroms sells is on the bottom of sneakers), the sales associate nonetheless issued some type of refund or store credit, thus satisfying the customer. When people talk about this story, many cant remember if it was a man or a woman, a young or old person, but they always remember that it was Nordstrom who put its customer first.Although this example is extreme, and I dont suggest that a company make a habit of issuing refunds, for merchandise it doesnt sell, the underlying principle stands: For long-term prosperity and patron loyalty, a customer must always feel right, even when shes wrong. Even if a company such as the airline in question doesnt want to adhere to this same level of customer service, or more likely, doesnt believe it can afford to, the only question I would ask its top brass is, Can you afford not to? Word of mouth is by far the single most important marketing vehicle a company can hope for. Think of what the word of the mouth may do for this airlines long-term outlook.Not only has the airline lost loyal customers and likely many more once this story spreads, but more importantly, the employees who initially offered the incorrect information to a loyal customer and then blamed the customer himself for acting on the information he received, are still employed. How much more inaccurate information these employees are going to disperse, and what will be the resulting net loss?Follow Nordstroms lead, not the woeful path cut by the airline. Before the next customer crisis arises at your company, I urge you to ask yourself the following questions, so you are prepared to handle the situation appropriately: How does your company resolve customer disputes, concerns, questions or problems? Do your people automatically go on the defensive, citing policies, procedures and counting warranty periods to the day? Is there a mission statement or customer policy in place that governs all aspects of customer service, including conflict resolution?You cant put the onus on your customers to get it right every time. Too many companies focus on the reasons why they cant help a customer, rather than offering solutions to help fix his problem. The reality is, problems will arise. The problems are not the challenge. The challenge is responding to these problems effectively; these responses help determine a companys ultimate success or failure.

Living in the Northeast and having purchased my third Lexus SUV I was quite angry to find out that the only way for the remote start on this brand new vehicle is to download their app and pay $265 a year for this service and other crap I dont need. All I wanted to do was auto start off the key fob but nooo. Starting in 2015 up to 2017 so far they have you hostage. Besides that ripoff I have a droid mini that does not support that app. So besides buying an almost 60k vehicle I need to buy a new phone. Screw that!!! There is no getting around that extra purchase so going forward I have to go outside and sit in the car to start it. Beware any future buyers!!! $265 a year for something that busts to just work off my key.

Excellent appearance with a sport car performance. Unique appearances with sleek interior and exterior designs with comfort. Quality materials and the designs are totally different from most vehicles. Features everything you want and more in a vehicle such as navigation systems, park assist, blind spot feature, leather seats etc... Comes with all the latest features and the value of all these features is a good vehicle for the money and outperforms most others in its category. It gets better and better. Great car with good gas mileage and built to last.The performance on road is awesome and delivers in all areas you would like and love. Totally happy and recommend highly. Once you try a Lexus you will understand the feeling. Offers other variety of cars such as the e and g series that perform just as well. Always a very smooth and gratifying ride. It has the most comfortable capacity whether it is a two seat vehicle or a full SUV. It is roomy enough to suit most passengers but if you choose the IS or a smaller vehicle which is normally for two passengers you will be fine and comfortable.

Lexus has fixed the dashboard in my SUV. Thanks.

Lexus offers a range of options from family cars to sports cars, fuel efficiency and power. Some models offer space and comfortability while others offer a sporty look and speed. The sleek model of the exterior provides a stylish look. The leather seats and interior accents provide a luxurious look and feel. The outside lights have a futuristic appeal. The navigation upgrades come with the latest software and maps. The bluetooth technology makes it easy to use my cell phone hands free. The option for Onstar gives me a sense of dependability. The car is large enough to transport my family when my step kids and nephew visit. I can seat my kids including a car seat comfortably. This is the car we use for family trips.

Lexus is a great brand. The vehicles that the Lexus brand offers has a look of luxury. It offers many different styles and sizes in cars and SUVs. I love the add on options. Lexus brand offers many upgrades and personalized options for you to add on for an additional cost. You definitely get what you pay for with the Lexus brand. My Lexus LX SUV is pearl white and despite it being over ten years old I get compliments on a regular basis. It still drives wonderfully and I havent had any issues with it either. The leather interior, heated seats, and built in GPS makes ride very comfortable. It also offers plenty of space for passengers to enjoy their ride. There is enough space for 5 to have plenty of room, including plenty of leg space for backseat passengers as well, which makes the LX perfect for long distance trips.

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In July of 2011, we bought a new RX 350 at Lexus of Chandler. Recently, we have noticed the paint on the front of the hood is pitted. There is no damage to any other area at the front of the car. The dealer said it was from dust storms, and there was nothing they could do. They also said that they could show us cars on their lot that have similar damage. Thats a nice thing for a potential buyer to see. We traded in a 2002 Pathfinder with no paint problems. We still have a 2004 Infiniti with no damage. Yes, we live in the desert, but why would a new car sustain paint damage, when other, older cars do not? I question the quality of a Lexus paint job.

I purchased 2011 Lexus ISF used with 18K miles. From day 1 I heard rear noise at the right side. They told me they will take care of it by replacing the struts but they need the extended warranty approval. Finally they did after waiting for 1 week, but the noise still remain. Then I have to bring it again for another check with their great master technicians. Then they said need to replace the struts again in case it is DOA, then they changed it again after waiting for another approval, but the noise still there.Then I asked them to bring their expert FTS from somewhere to look at the car. Maybe he can figure it out. Then after he looked at it, he said this is within operating spec - normal noise, and handed me car keys. I then asked them what is the spec? Is all the cars have this noise. They will not talk to me anymore. They were very rude and not respectful to customers. I will escalate to the corporate and to Lexus japan as well to maybe someone care about their car repetition name and business. I will try to reach out to the owner of Lexus of austin that she may need to know about her bad customer service and the poor service she got in her store.

A multitude of vehicles ranging from small to large and includes sports models. They are high quality and a must have. Many features which include navigational systems, satellite radio, high definition radio, USB and SD card ports. There is Bluetooth connectivity, easy steering, emergency braking assist and more. Upgradeable tire and rim package and specialized paint job and custom colors. Can also upgrade to moon and sun roof. Also, there is enough head and leg room to comfortably fit 5 large adults and plenty of trunk space to store items and groceries.

Overall, Lexus RX 450H 2013 is a great car. Ergonomics, not so much. Real lack of storage in front seat - not even a place to store sunglasses! But about seven places to put your water bottle. Awful design for convenience. Also, rear seats dont fold flat. Cmon, would it be that hard to do? Gas mileage is so-so, at around 24 high-test. A Santa Fe would do better.

My car buying experience of Lexus is awesome. Lexus has a lot of cars to choose from in its lineup. They can be on the lower range price or higher depending on what youre looking for. They are all very good vehicles with little maintenance required. The features of Lexus cars are the best out there! They have the most technologically advanced cars with dozens of features not found with other vehicles. You can upgrade a Lexus to your liking and preference. They have the most unique offerings out of any other car I have seen. You can get something less or more advanced. You can choose many different options they have available. You can get a two seater or get enough room for up to eight people. I like that they allow you to customize a car to your liking. So whether youre a family person or single youre guaranteed to find something to make you happy with Lexus!

Lexus offers something such as a map and it also offers a useful something that makes sure you dont bump into anything. Its also helpful when youre lost and has many stuff. Im satisfied because it looks great to me with painted red and with the map and controls, with a safety system for getting in and out of a parking spot. There is enough capacity to seat 5 people so Im happy with that and also has an opening in the middle back seat to store something.

I have a 2002 RX300 and recently had the transmission go out. It is obvious by all of the complaints online that the 1999-2003 models have a defect in their transmissions. It is also obvious that Lexus does not care. I am very upset as I have addressed Corporate with this and they do not care at all. They are losing a lot of customers as well as myself because of this. This issue should have had a recall. As far as good customer service goes, Lexus needs some help with this. We are in the market for a new car and it will NOT be a Lexus!

I have a Lexus 350 bought in 2013. I love it!!! However, I think there is a potential danger in one of the features of placement of knobs!!! The ignition round button to the right of the steering wheel and the knob for the radio are too close together and I have twice now pushed the radio button thinking I had turned the ignition off!!!!!!! There was extraneous noises from a lawn mower and I just went inside and left the car running. I was shocked when I came out an hour later and found the car running. I believe the two buttons, probably the ignition button should be placed in another area higher, lower or someplace away from the radio button. Now I realize if I had locked the car it might have sounded an alarm, but not sure. Sometimes it is not necessary for me to lock my car and I just push the button and go inside. I am now very nervous and feel stressed about pushing the wrong button and always going out to re check. Would appreciate your feedback on this for what I think is a design problem and could cause a dangerous situation. Thank you so much. This note.

There is constant smell of gas in and around this 2008 Lexus IS250 in summer months. This has been an ongoing problem for two years now during the hot months.Also, the engine bogs down and has required complete top engine cleaning (Valves) done twice in less than 40,000 miles. Which when occurs, prevents vehicle from going over 25mph.

I replaced a cracked windshield. In replacing it, repairman stated he could not put plastic. Left and right side moldings were broken and needed to be replaced- a Advised that we have parts replaced before driving. Out. Will always be available to help you out. Sales rep will not call us to tell us whats going on. We have been dealing with this since Thursday - $175 part.. Would I buy another car from them, what do you think???? 12/9/19

2016 Lexus CT 200h - has easy handling, fuel efficiency and hybrid drivetrain. 2016 Lexus ES 300h - a luxury sedan thats safe and stylish. 2016 Lexus GS 200t - nice smooth ride and easy handling, comfortable seating, V-6 powered with all wheel drive. 2016 Lexus GS F - luxury mid-sized sedan and, the car that I purchased, Lexus NX 200t - has a roomy backseat, fuel efficiency and incredible interior. I chose the silver color. I love this crossover SUV because its roomy and can seat up to five people. The Lexus Enform Remote allows me use my smartphone to unlock doors and start the engine. It has heated side mirrors and a backup camera.The Lexus 2016 NX 200t also offers additional significant available features. Some features are the upgrade to all-wheel drive, 18 inch wheels, navigation system, power moonroof, leather upholstery, and heated front seats. It offers impeccable cabin construction. It has split-folding rear seating, power front seats and generous backseat room. I truly love my car.

My 2008 Lexus RX350 was towed to the dealer. Battery was dead. I am now told the fuses were burned out probably because the tow driver tried to start the battery. This makes no sense as the driver did the procedure correctly and no sparks came out of battery. They have my car since Wednesday 3/14. Today is Friday and no word when the car will be ready. Currently, the cost is approx $460.00. All I want to know is is this a common problem with all fuses blowing? My car has about 50,000 miles and less than 1 month ago. I had routine service at $300.00 at the same dealer (it was the 50,000 check up which was done at 47,000 miles).I dont want to make trouble but I want to be sure I am not being taken advantage of. I never heard of a car having burn out of fuses due to a bad battery. I repeat, I dont want to make trouble but I would like to know if I am being taken advantage of. Thank you.

I purchased my car new in 2007. Its a white Lexus GS350. I cant justify buying a NEW car because Ive never had any trouble with my car and it purrs like a kitten, very quiet outside and inside. I do bring my car in for its regular maintenance check ups and oil change services. On top of the superior maintenance; each trip includes customer care services when I bring my car in for services. And, provides condiments, beverages, magazine/newspapers, TV and wifi services extraordinaire! The car itself has great pick up energy. I need to have this capability if Im heading onto a steady stream of traffic. Push the pedal to the metal and you will be impressed. Also, I receive lots of compliments about how smooth the car ride is. People are very complimentary providing positive comments about my car; ride, comfort, Looks like new comments. Even though my car is a pure white, I have on a few (almost unnoticeable) pinpoint chips from roadway sand, rocks, etc. You probably wouldnt notice it but I would. To me, this means the car has an excellent original paint job. LOVE MY LEXUS! Okay, my only complaint and its a big one for me, the front wheel hub caps ALWAYS turn a nasty dirty look 2 days after its been washed and dried. Drives me crazy!!! Am told that its normal and nothing can be done. Hmmm? Seems like with technology, there would be such a fairly easy solution. Lexus... need to work on this!!!

Lexus has many models. Mid-size to luxury to SUV. They also have fuel-efficient & eco-friendly cars. I have a ES 250 2009. I use it for work and travel daily. Standard features - a/c, electronic windows and seat warmers. I have a mid-size that is very room and fits 5 adults. You can get a full size SUV for more room. There are also many options to upgrade. For example: satellite, eco-friendly, customized leather seats.

I spoke to Appointment agent to set up appt for my car to be seen both for brakes repair and review of rusting on all 4 door handles. Firstly, the agent suggested that he had never heard of such an issue (odd since he has so many 2009 Lexus models on his lot!). Not only was my rusting concern misdirected to an alternative department, my request for vehicle repair suggested I would have to wait in the dealership for hours rather than shuttled home to work and return to pick my car up (because I was out of shuttle territory)! This dealership is the closest one to me in Whitby. This experience and the lack of genuine service from the Lexus Dealership confirms, I love the car but will never buy or promote the brand based on my poor experience. Thank you, Don Valley Lexus - Customer Service is definitely lacking. The vehicle was not purchased from you - but you cost the brand a very valuable client for servicing and future vehicle purchases!

Why Scout GPS Link is only available on select 2018 model year (NX, RX...) with the Lexus Display Audio multimedia head unit? The reason why I ask this question is that the existing GPS is cumbersome to use comparing with Scout GPS Link. It should be very simple and easy to implement it with the existing system of Lexus as I am a software engineer with more than 30 years of experience. Please let me know if you need my help. This add-in will definitely benefit all of Lexus car users. Thank you.

I have been going back and forth with Crown Lexus, Lexus corporate, and Lexus executive office for months now. Seems like all they were doing was handing me off wasting my time. My issue is my transmission in my 2007 IS 250 that started while under warranty and I took it to Crown Lexus multiple times. Each time I was either told it was an issue already identified and they would fix under a recall or they could not duplicate the problem and refused to fix it. Every attempt they made with a recall was not the issue. It was and has always been a faulty transmission and I have been saying. The recalls were only a cover up to buy time until the vehicle was out of warranty to avoid a costly repair under warranty. As soon as my vehicle fell out of warranty now they identify and admit that transmission is going out. My vehicle only has 125,000 miles. A Lexus has a reputation and is expected to last well over 200,000 miles. I have researched and found multiple IS 200 owners with the exact same problem. A Lexus tech himself said the transmission will fail early. LEXUS needs to do the right thing and fix these faulty transmissions. I am considering legal action if Lexus continues to ignore this issue. My main reason feeling something should be done is because I brought it to their attention while under warranty and it was never fixed.

Lexus 2008 - Sticky dashboard??? Dealer Lexus asking for replace $500.00 why??? Lexus need to RECALL and NEED to REPLACE them. I was bought brand NEW from Dealer Lexus in Clearwater. They should not asked for $500.00 to replace.They need to Replace it.

You can get the Lexus SUV with or with out a sunroof, leather seats, heated seats as well as a heated steering wheel. There are various other changeable features to choose from. My Lexus SUV had four doors and sun roof. The interior is leather at a great price! I love the sleek design that it has. It also offers a variety of colors. The passenger seating in the Lexus SUV can hold up to 7 people. The SUV is very roomy so all the passengers can sit comfortably and that is very important to my family. The appearance is beautiful and sleek. They have rear camera feature to make backing up easy as it would beep if you came too close to an object.

I have a 2008 Lexus is250, Im original owner - 36,000 miles on car & Navigation System stopped working? I have not been to the dealership yet because I wanted to do my research before talking with them. This has been talked about & an issue since 2010! Why has there been no recall? I found out that all dealerships can do a certain amount of free repairs at their discretion! With the low miles, the fact that its a known problem & I cant control my heater or air conditioner without it, making it hazardous if I need immediate window defrosting & that I will take all my info in front of a judge, hopefully they do us both a favor & just fix it for free! Has anyone else taken Lexus to small claims court? I guess I may be the first??? I can print out at least 500 complaints about issues with the Navigation System failing!!! Why hasnt Lexus done anything about this??? Theres a FB page dedicated to Why hasnt Lexus recalled their Nav System yet!!! Ill update as I move along in this process.

This has been the worst car I have ever purchased. When I first got it, the rear view mirror started turning dark and the stuff inside started turning black and now its horrible. Years later, the Dashboard and the door panels started getting sticky and anytime you touched them they got black stuff on your finger and would scratch the panels. The dash is so shiny that when you drive in the day you cant even see out the window because of the glare. Now the navigation system doesnt work and it operates the ac, radio, navigation and everything else about the car. I took it to the dealership and they wouldnt touch the nag because the dashboard would fall apart and they dont want to be responsible. They said this happens to everyone that comes in. I called lexus and they cant do anything for me because there hasnt been any complaints filed (what the rep tells me) yet all over the internet thats all you read. Its a shame, my wife want to trade her car in for a new lexus, but there is no way, especially when they wont even help us.

I am the owner of my third Lexus ES 350. I anticipated buying my fourth in the next couple of years. I have purchased a Lexus almost exclusively because of its reputation for quality. As I am often in my car alone, the idea of having a car that will not leave me stranded by the side of the road is paramount. I noticed initially, however, with my most recent car purchased new, the 2014 model, that it was not as quiet as my first Lexus.I let that past not attributing it to a decline in overall quality. However, I was wholly unprepared for the wholesale failure without warning of my transmission after only 74,000 miles leaving me stranded on the side of the road. I was lucky to make it to a surface street as the failure occurred on the highway. This was a car, as was the case with each of my prior purchases, that had each and every service recommended, all done by a Lexus dealer. However, I could have saved myself a tremendous amount of money, both in terms of initial outlay and maintenance cost, with a much cheaper car and received the same result. This is my LAST Lexus and last Toyota made car.

LX 570 windshield stress fracture - Had numerous witnesses in vehicle when I drove over a speed bump. It was then that the windshield cracked. No rock chip evidence. No impact evidence. Lexus is trying to tell me that it was a rock. Of course they will not admit to having any problems with these large windshields but any search will get you a lot of relevant hits. Surface of glass is smooth and there is no indentation.

Offered several mid-sized SUVs which is what I was looking for. I was able to test drive three different models in a variety of colors. All models had DVD players, cruise control, automatic windows and were easy for car seat installation. There were some with heated seats and upgrades to Sirius player. Some had special headlights. You can also choose your warranty options. Its easy to fit at least five or eight people and to convert to capacity for more people if needed. Easy to remove third row.

I have a Lexus is250 2008 and my dashboard and my door panel are crack. When I went to the Lexus dealer, they told me that I dont have warranty in my vehicle and that happens because of the sun. I live in Florida, always hot. What kind of bad material you use that its going to break because the weather like they said. I dont have an old car and thats happening already. They told me that theres nothing they can do, when I know that should be change because its a bad quality factory material.

I called Lexus customer rep, no help. They will not fix. So why pay the high price for Lexus when it is cheap product. Please look at all your Lexus gx460 2013 model. All metal folding seat have rust my.

So comfortable, premium material, fast, looks, just beautiful. Would recommend this car to anyone. Next car next year will be Toyota, baby brother of Lexus, can’t wait. Just wish I purchased a Lexus sooner, such a great choice.

My mother bought a 2008 Lexus RX 350. At 88k miles, she began experiencing issues with her car while driving and brought it to the dealership for an inspection. They told her that there were massive problems with her engine which would cost over $5k to fix. This car isnt even at 100k miles yet so it was incredible that there would be any engine problems.For what its worth, my mother is a very safe, responsible driver and she has never skipped any maintenance on her car. We asked what our options were and they told us that we were past the warranty, so our only option would be to pay the $5k out of pocket. Obviously, we were upset so we called the consumer hotline that they provided us to voice our concerns, and we spoke with a representative named Carlos. He admitted that there were known engine issues with the RX models and said that he would call us back with a solution.A few days later, he called us and said that he would cover only 50% of the parts. He would absolutely not budge even though we told him that Lexus should cover 100% of the parts and labor as this was a known issue. I feel that Lexus sold us a car with a faulty engine and is now refusing any responsibility. At this point, I am seriously considering suing the company and will never buy a Lexus again.

I own a RX 330 which I take pride in servicing and has always relied on Lexus to do all my services even though they are twice as expensive. December 2013, I spent over $3000.00 in service charge of which included four new tires. I had a flat on the road that was not repairable. I called Lexus dealership in east Hartford, Connecticut. I was told that the new tires I had bought has no warranty. I asked why wasnt I told that at the time of purchase so I could at least make an informed decision to purchase or not. I got the runaround from customer service after holding on the phone for at least twenty five minutes. I was desperate so I asked about giving me a discount on another tire. They denied me that also. I ended up buying another tire from another vender in desperation. I pursued the matter and filed a complaint with Lexus headquarters who did not help the situation any but told me they are not in the tire business and there is nothing they can do for me. Mind you, this is only less than three months after purchasing four new tires. My plan was to purchase my next car from Lexus but with this experience, Infiniti or Acura is looking like a better choice. They so refuse to take responsibility for numerous customer complaints about headlights fogging up.

I am an owner of Lexus RX 400h. The manufacturing year of my Lexus is to be seen in the attached figure: September 2007. It is extremely interesting that the curtain and side did not open airbags when my car crashed over. However, the commercial materials and specifications issued after September 2007 wrote about a protection system of 360, according to which curtain and side airbags open automatically in case of car crash over. After years of research it was confirmed and the representative of the manufacturer recognized, as well that no RX 350, 400h manufactured and approved in Europe contains such a system. This way Lexus Europe misled its customers in the issued commercial materials. Lexus Europe is silent disposing, no recall as it is hard to find a remedy for this problem. As a lonely fighter I brought an action against Lexus Europe for its default. If you have such a car, or you are interested in this issue, you are free to join me here.

I am on my third IS Model Lexus and like the product. Unfortunately I have found my new 2016 IS 300 AWD stalls or feels like fuel starvation when I sometimes go to make a turn either right or left at low speeds or intersections. It becomes very concerning when you are turning into traffic or across traffic and it feels like you will not make it across the intersections. The yellow flashing engine light comes on but I have notified the dealership 3 times (at Service Intervals) and no fault can be found. Has anyone else experienced similar challenges with their Lexus IS 300 AWD too?

2010 RX-350 headed to Florida on Vac. When we started using AC the floors got damp and to the point of soaked. After googling possible ideas the common issue was the AC Drain plug was clogged. Being a 2010 Lexus with 50,000 miles on it I would never expect this vehicle to have this issue. However here is a few things I did to try and save my vacation: First I removed front and rear Seats, completely took out the Carpet, dry out carpet and soaked insulation, opened drain plugs on the floor boards, drained as much water as possible, wiped the remaining moisture out with towel. After driving for a few min. I could see the water seeping in. It was a Sunday, I spotted a Pep boys open in Jax Beach. I ask them if they could unclog the AC Drain Hose under the Car (for them it was a typical experience). I didnt have a lift to do this myself. The mechanic was nice enough to blow air into the hose and drain out the Blockage (This is ok but it just blew the slug back into the AC Box.) so yes this was a success for 1 day and then the hose became clogged again. I went to Lexus on Atlantic Blvd Bromfords, they were explaining to me the number of charges I would be facing with Diagnostic fees and Labor and etc. all business, good for them, not what I wanted to hear from a Dealer that is all too well aware of their AC issues with Lexus. With Service of such you just walk away. I went to the next Dealer down the road, Toyota. The Service Manager was very helpful but still not able to help me out. He did explain a lot of options and understood my issue. So here I am on VAC with a 2010 Lexus that I will drive up on ramps and attempt to unclog the hose with weed whacker line as suggested. It could help or it may not. Looking forward to get back to New England where I may be able to get assistance from friendly Auto Dealers. Maybe I will be lucky, Next Lexus will need Flood Insurance and Weed Whacker Line.

On December 2011 I took all my savings to buy the best luxury car to drive and enjoy my Golden years. After receiving various recommendations and reading the reviews I decided to buy a Lexus RX 350. I went to Lexus of Wilmington and purchased Lexus RX 350. The dealership assured me this car would easily last for more than two to three hundred thousand miles if I changed the oil in a timely fashion. On September 21, 2019 the temperature gauge showed my car was overheating, I immediately took it to Newark ToyotaWorld. They found no leaks and there was no warning code or indication on the display panel of any malfunction. I have religiously done maintenance as recommended based on the professional advisement of Lexus from the date of purchase. All maintenance records can be obtained through Newark ToyotaWorld.After taking the RX350 to Toyota on September 21st, I was told by the Newark Toyota dealer that my car needs a new water pump and engine replacement. The cost to replace it with a used engine and no warranty is $8,049.49 and the cost to replace for a new engine is $14,985. I was told to remove my car from their parking lot within a few days. I talked to Lexus customer rep Cindy and Lis ** complaint #**, she told me to get my car towed or transported to Lexus of Wilmington to further analyze the engine malfunctions (I have already spent $120 diagnosis fee, and $100 in towing charges). Why I need to further waste more money for towing to Lexus of Wilmington, plus their diagnosis fee, when it has already been determined by a professional Engineer that there is no compression in the engine, Radiator is leaking, water pump and battery is discharged.Since I no longer have any reliable transportation, I have turned to public transport to go to doctors appointments, and receiving rides from my neighbors to run daily errands like food. I have depleted my savings funneling money into this so-called world class Lexus, now I have no money left to buy any new vehicles. My dream of enjoying my golden years driving a dependable luxury car has become a nightmare. I wish I had gone with a competitor’s product in hindsight. I feel I was cheated out of my money, knowingly I was sold a Lemon by Lexus of Wilmington. Company/dealership has defrauded and I can do nothing.Zubair

I found 3 design flaws with my 2012 LS460L none of which Lexus will fix. The 1st incident occurred in Novato, CA making a right turn from the Ignacio Blvd bridge over 101N to Nave Dr. after a rain the previous day. When the front of the car slid slightly, the skid control turned the wheels sharply to the left forcing the car into the lane to my left. Fortunately, there was no car in that lane or there would have been an accident. I was able to regain control but Lexus refuses to investigate this issue insisting it must be reproduced by a dealer for them to act. This is impossible as no dealer has facilities to do this. The 2nd incident occurred on a hill at the intersection of Willard & Parnassus in San Francisco on 3/14/14. I had made a U-Turn to enter a parking space on Willard and was facing downhill. When I put the car in reverse, it rapidly rolled forward which is not expected in an automatic. I submitted video evidence of this to Lexus and this problem was reproduced by Freeman Lexus in Santa Rosa which, however, has no way to fix the problem, and Lexus refuses to do so though this, too, could be a safety hazard. This 3rd incident occurred on 4/14/14 when, at Woodland Market in Ross, I put my car in reverse and the rear view camera did not come on. I put it back in park and then back into reverse and the camera still did not come on. I made a video of this and sent it to Lexus and went to Lexus of Marin to show them the problem. They would have to take the car but I could not give it to them and explained this would not occur again if the car was turned off and started again - which I showed them to be true. This also could be a hazard but Freeman Lexus cannot reproduce this and Lexus absolves itself of any responsibility. Lexus, in fact, tells me if the car works as designed based on what the dealer can find, they will not fix or investigate the issue even if safety is involved. This violates the Toyota DOJ agreement.

As a LEXUS owner we received an offer of a $75 VISA Gift card if we test drove a new Lexus. I submitted my Lexus Offer on Dec 6, 2016. Confirmed online on 1/21. I contacted Lexus that my card was not yet received. [email protected]. CustomerLINK replied on 1/22 and said they would mail out a new card (5-7 Business days for receipt). Received a card on 1/27/2017. CARD HAD ZERO BALANCE! Contacted them three times (and I contacted Lexus Corporate who told me they couldnt help me) and still do not have a VISA card with $75 on it. THE LEXUS MARKETING DEPT IS USELESS WHEN IT COMES TO CUSTOMER SATISFACTION. Today I got another Marketing offer and told them to keep it! (I wouldnt ever receive it anyway)

2007 Lexus RX 400h - So there is something wrong with the brake actuator in these models which will DEACTIVATE YOUR BRAKES AT ANYTIME SO BEWARE!!! I called Lexus in July 2016 to tell them that while driving on the freeway, my ABS VSC light went on, I heard a high pitched sound that went on continuously and I lost my brakes. I was with my 8 year old daughter. She was very frightened and thought we were gonna die. I called Lexus Jim Falk Beverly Hills service department and they said this was normal. They said to just turn off the engine and wait a few minutes because the ABS needs to reset. So after this incident, it happened to me 3 more times and I just did the normal procedure of turning the engine off and waiting 5 minutes. But just last week, I was driving my pregnant wife to the doctor and this thing happened again and we almost hit the car in front of us. So I brought it to Longo Lexus service department immediately and they told me that my brake actuator needed to be replaced and that would cost me $4,000 to fix!!! They also told me that this is a known issue with the Lexus RX 400h and that they had a campaign that replaced these for free in 2016 and this campaign had expired December 31, 2017. It is March 2018 already so obviously I cant avail of that free replacement. So I called Lexus corporate office and told them my story about losing my brakes, not knowing about the campaign, and Lexus telling me this was normal (They actually verified that phone call in their records). They said they would escalate this to the national manager which is the highest in Lexus. So now, they just got back to me saying that even with the record of that phone call to Lexus, there is NO PROOF that the car did lose its brakes because no one inspected it at that time it happened. Let me get this straight LEXUS, YOU WANT ME TO DRIVE A CAR WITH NO BRAKES TO A LEXUS DEALER WHICH IS 10 MILES AWAY??? All I could do at that time was call. And to tell me that this is a normal thing, I believed you, because YOU ARE LEXUS! So now you want me to spend $4,000 for your own mistake?? Gosh, I would never recommend a LEXUS because THEY DONT SEEM TO CARE ABOUT SAFETY AT ALL!

This year I purchased my 3rd Lexus at McDermott in East Haven. I must admit that my purchasing experiences have all been fine but there was something unique and special about Charlie ** as the Client Advisor. Immediately, I found Charlie to be welcoming and eager to help me find the perfect car with the correct color that fits into my small 1929 garage. He was totally accommodating to my weekend requests for appointments and was a man who listened and remembered my requests. He could do a dissertation on Lexus history which I found fascinating plus there is no match for his wonderful sense of humor. In addition, it’s not over with the signing of the contract. Charlie has said that I can call him anytime I have a question about the car! This has been validated and is such a great pleasure to have this option. In addition to Charlie, there is an excellent Service Dept with Tanya and co-workers. And, there is Ryan M., A certified Lexus Technology Specialist to navigate buyers thru the technology maze and Crystal, Business Manager to help clients thru the paper maze!! Thank you Mr. McDermott for have such an exemplary team!!

I own a Lexus IS250, 2007. I just moved, and my car is no longer stored in a garage. My dashboard has become soft and sticky; I never seen anything like this before.

Bought a 2008 Sewell RX350 in 2010; thought I was buying a luxury SUV, not so. First problem: Melted rubber handle on back door. Went to a Houston Lexus dealership and was told $500 to fix, couldnt just replace rubber cover, had to replace whole unit. Second problem: Chrome finish on both rear wheels is peeling - another defect. Third problem: Had to replace water pump +$1000 bill. All this on a garaged 2008 RX 350 with less than 80k miles! Im a previous owner of a 2000 Ford Explorer and 2004 Nissan Pathfinder (both kept for 10 yrs 100k miles) - no problems with either one. Last Lexus for me! Now (7/2017) an oil leak. Now (1/2018) the dashboard is starting to crack. Called Lexus to get repaired under enhanced warranty program, I was told since the SUV was bought in 2007 that the 10 warranty does not apply. NEVER RECEIVED LETTER ABOUT THIS PROBLEM. I WILL NEVER BUY ANOTHER LEXUS OR TOYOTA!!

I have a five-year-old Lexus with 50,000 miles. The vehicle is well-maintained yet the paint is wearing off. It is a dark color however, the paint job should last at least 5 years. The hood and the bumpers are worn so thin that they have changed colors.

I visited JM Lexus where I leased my NX200. I had a accident about 4 weeks before lease end. I spoke to a manager about the procedure of returning the vehicle if it was damaged. he went into the computer, and stated to me that I had the excess wear and tear plan, and I was covered at $2000.00 per incident up to $7500.00. I explained to him that I was going to take it to my insurance company, and pay a $500.00 deductible, and have the vehicle repaired. He assured me that the plan would cover the damage, and just return the vehicle. I did what he told me to do, and my new vehicle arrived about two weeks later. The night before, I got a invoice from Lexus for $6500.00. I forwarded this information to the salesperson, and he said the damaged should have been covered. After speaking with his manager, it wasnt covered. Problem is now the vehicle was sold at auction, and I cannot put in a claim with my insurance company. I spoke to the Manager at the dealership, and he told me that when the car was turned in the salesman was supposed to inspect it, and he would have told me there was too much damage. That never happened. I told this guy from the get go there was a lot of damage, but he was sure it would be covered. Now Lexus is trying to put me on the hook for the damage, because somebody there dropped the ball. It is just aggravating to me that I was going to put the claim in to my insurance company, and this whole thing would have only cost me $500.00, and I listened to the Lexus representative instead. Looks as though to me the Wear and Tear plan is a scam.

Wonderful car 4 door sedan, 2006 year, normal maintenance, few repairs runs very well with 150,000 miles, 25-26 mpg runs on regular gas. Very comfortable. Back seat a bit tight for tall people. Has backup camera and syncs with phone.

Lexus has small, midsize, and large vehicles. It has hybrid options too. They are very high safety and overall appearance. They also have great customer service. The details on this vehicle are classic so if you purchase a used or new car, you will be satisfied. This company takes great pride in producing luxury vehicles. The buyer can upgrade to meet a variety of personalization such as rack or foot board on an SUV, a sunroof, tinted windows, seat warmers, and wheels. The RX 350 sits 5 people comfortably even if one person is tall. The back seats recline a little to add extra comfort on long trips. The driver has the ability to boost their seat for better visibility.

Please relay my message to the senior management. CAN THIS CAR SURVIVE 50,000 MILES WITHOUT ANOTHER LEAK??? 1) Engine oil leak at 15,000 miles only on May 8, 2013 (after merely 2 years old). 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE. a) Engine oil leak again on March 27, 2015 (33,802 miles only). b) Less than 2 months, engine oil leak again on May 7, 2015 (35,284 miles only). c) Repeat the 4th time engine oil leak again on Dec. 26,2015 (44,013 miles only). Per all 4 repair service invoices/records provided by Longo Lexus Dealership, California, this is major engine oil leaks problem!!!Had chosen Lexus (also own toyota, bmw, benz autos) at that time owing to its fame of reliability, durability and sleek style. However, it had become a nightmare to me... In addition to the time, inconvenience caused, I basically STUCK WITH IT!!! I CANNOT SELL IT BECAUSE OF OIL LEAK NUISANCE (NO ONE WILL BUY THIS CAR ONCE DISCLOSE OF SUBJECT ISSUE!!!).Additionally, it caused UNSECURE, NON-RELIABLE and MENTAL BURDEN every time driving this car, as I simply tensed and afraid of when this will happen again!!! Not to mention I no longer able to drive this SUV car long distance anymore (initial purpose of buying SUV for comfortable long trip) albeit carrying 44,000 miles only!!! I am extremely, extremely... disappointed, dissatisfied of this ownership. What will be your recommendation of my current awkward situation?!

es350 2015 - The brake malfunction while in church parking and hit the wall and my car was totaled. Not happy with the car.

Lexus provides the best dealership car care. The best service and quality personnel. I have had my SUV for sixteen years with a minimum of repairs. The Lexus brand is a dependable luxury, safe car no matter what model you choose.

Purchased my brand new 2010 Lexus RX350 in Jan 2010. Babied it since day 1 of purchase, 26,600 miles to date. Not driven to shores, not flooded, minimal drive in winter, hosed under chassis w/ fresh water. WHY TOTAL RUST UNDER CHASSIS??

Updated on 09/04/2019: Lexus has refused responsibility for the poor design of the 10 speaker sound system in this vehicle. No fix. In a arbitration hearing an arbitrator referenced that the design of the sound system is such that it will not operate property (two regular speakers in the back cabin are simply overwhelmed and stated that this is how Lexus designed the speakers) but still denied claim - what a joke and a waste of time. My last Lexus!!!Original review: Rear speakers are worthless. Will only work if you fade completely to the rear (no sound then from front) and increase volume to at least 45 level. Lexus will not respond other than to say that is normal for this model - a manufacturing problem. Class action?

The dashboard on my 2007 Lexus ES 350 is so sticky and melting. I contacted the corporate office and they referred me to Lexus of Pembroke Pines service department to take a picture of the dash and they would forward the photos to them. After they received the photo, I was told that they had to look at my maintenance history with Lexus to decide what they would do to resolve my problem since my car was out of warranty. I stopped having my car maintenance done at Lexus last year because of the issues I always would run in to with the service department at the North Miami Beach dealership. They always wanted to push off extra things that I didnt come there for. And when I would refuse they would have an attitude. So I decided, why spend your money at a business where there is bad customer service skills.I faithfully had my car serviced the entire time that I had my car. When I asked to speak with someone else at the Corporate office they decided that they will pay for the labor and I can pay for the parts. I feel that when you buy a Lexus, you should never have to worry about a issue like a melting sticky dashboard. I have purchased Hondas, Mercedes Benz, and Jaguar and never had an issue like this. I will be in the market again for a new car and I will not take a change and buy another Lexus and have to worry that the same thing will happen.

This car offers at least 7 different models. They are very dependable & affordable. You get excellent gas mileage. The color & body shapes are awesome. Also, this car is beautiful in appearances. I like to pull up on my family and friends especially after I wash my car by hand so its nice & shiny. Plus the cars are very powerful and stylish. You can go for long drives and be very comfortable. They have lots of space inside the car and in the trunk. You can fit at least 8 people. You can also buy the SUV style if you are going on a long journey. I would recommend this car to everyone I know.

I love Lexus line of models, mainly the cars but would really like to see a sportier van or SUV option for us moms on the go, maybe have some options for electronic device storage for all the passengers. I would love to see a wine bottle storage compartment added in as an option when us adults want to go on a night camping trip too. Keep the luxury, keep the excellent quality but amp up the capacity and horsepower. The sleek lines on the exterior set it apart, but what I love most is how the inside fits so well. The features are very high end and the designers and developers obviously put a lot of work into how convenient everything would be to reach. The auto locking of the doors that can be customized by the driver is an amazing feature too, it keeps my children from trying to unlock or open the doors. I can set how long the interior lights stay on, change my exterior signal flash, the brightness of my dash lights, among many other amazing features. The passenger capacity is huge, luxurious and keeps the kids from annoying each other.

Do not bring your car tiki the Lexus of North Miami for service! Brought my car in to have the recalled dashboard replaced. When I picked my car up, while driving home, which is about 10-15 minutes away, I noticed my brake light was on and before I could get home my car cut off and would not start. I immediately called Lexus of North Miami and was told by the service advisor that they did nothing wrong and I would have to bring my car back to the shop. I told him how and that my battery was dead, car wont stay started. I asked if he could call roadside service to come and get my car. It didnt seem to matter to him as he said no and Id we find that the alternator and battery is dead, you will have to pay. I was in shock and disbelief bc I had just left there no more than 15 minutes ago.But what was more shocking was when I called back to speak with the Manager over Service, he had the same reaction, and seemed uninterested in the fact that I had just left the dealer and now my car wont start. Now Im upset and was in disbelief and highly disappointed that both service advisor and Manager of Service did not try to solve the problem and did not send roadside assistance to pick up my car. They showed no concern in the fact that my car was not working! And to make things worse, they said, When you bring your car in and were find its the alternator or the battery, you have to pay for it, were not liable. Oh my, could not believe this! This is suppose to be a upscale business that specializes in satisfying their customers. Well not only was I not satisfied, but I felt totally helpless. I will never bring my car back to the Lexus of North Miami ever again! Horrible customer satisfaction service!

This car brand is very sure to leave you pleased. From the amazing air condition to the heated seats, making it perfect for any kind of weather condition. It travels well and is very available in price range. However, only the most special people deserve this car. So go out and get it now! Also, the appearance is impeccable, seriously a real stunner and ranking number one on looks. Lexus should be known for just the fact that the car itself is one of the best. Some may not like the design. But it is actually the classiest and sexiest car there is. Although you will need a contract, Lexus is very open to upgrades and letting you the buyer choose the looks and features they want what they travel in to be. I love driving a Lexus, but being in passenger seat? Also a great choice. With all the cool features the driver get, passenger can sit back and relax, preferably with a heated bosom.

I purchased a 2016 Lexus ES350 in May 2016. For the first year Lexus offers a one year complimentary subscription to their Enform Safety Connect and Service Connect features. The Service Connect feature is supposed to provide maintenance alerts and the health of your vehicle through a Vehicle Health Report available by e-mail or by viewing the Health Report on the Lexus Drivers Website.The Service Connect feature has never worked from the day I picked up the car. Since May I have called Lexus Corporate 5 times about this issue and contacted the Lexus dealership twice but I get no satisfactory answers. No one can tell me what the problem is nor can they resolve the issue. Frankly I have given up on getting this issue resolved. Lexus wants $164.89 for a one year subscription for the Safety and Service Connect package. I have, therefore, decided not to renew the subscription when my one year complimentary subscription ends. Lexus has the audacity to charge $164.89 for a service where one the components of the subscription they cannot provide.I have had other issues that I have called Lexus Corporate about. I used their Built IT tool and I relied on information on their website when I configured my ES350. However, when I went to the dealership to order the car I found that some of the information was wrong and the car could not be ordered in the configuration per their Build It tool. In addition, when I took delivery of the car I found that the interior of the car was not what was shown per the Build It tool. When I complained to Lexus Corporate about it I was told Lexus was not responsible for any incorrect information on their website and if I relied on that information then that was my problem. This was my first Lexus and it will be my last. The Customer Service is simply not what one expects from a high end car company. I have had Mercedes cars in the past and if I had an issue they promptly took care of it. Lexus does not seem to care about their customers.

Great vehicle with a ton of features. Few issues, but dealership was quick to repair. A bit on the pricey side, but we got almost all the features available, exceptions are block heater and roof racks.

Lexus 2010 RX450 - The front seats have been cracking/splitting for some period of time. Upon discovering that this wearing was not normal, I took the car to the Scanlon/Lexus Ft. Myers, FL. I cant tell with accuracy when this cracking started, but I am 100% certain that it started well within the warranty period. Even though the car was only 4 months out of the warranty. This is my third and LAST Lexus. They refused to do anything about it. They did call in the regional Lexus rep who basically would not give me any satisfaction in trying to get the seats repaired. I reported this problem to the Lexus corporate office in May 2015, incident #**. Their attitude was what have you done for us lately in terms of taking the car in for service to a Lexus dealer. I have spent over $128,000 in the past 10 years on Lexus cars, but I will not spend another penny on repairing a problem that is the result of poor materials or workmanship. I will be submitting a complaint with the local BBB, ASAP.

Condensation in the headlamp, frequently blown bulbs, vibration with speed of 70mph and slight jerk with the change of gears on a manual transmission.

Please review this article before considering the purchase of a Lexus as there are fees once a one year. Grace period expires for both the remote start feature and navigation. https://www.thedrive.com/news/18313/lexus-charges-a-subscription-fee-for-remote-start

The Lexus vehicles look very professional and you can tell they were made the highest quality materials in the market. The advanced technology features are a big plus that this brand comes with. Theres the ones made for families and ones made per individual use of a specific person to use. Depending on your lifestyle, the brand offers what consumers would need the most. It does not provide a lot of passenger capacity but it makes up that with other features that the brand offers in its vehicles overall. I would not advise big families to choose this brand but it is still good. Im also basically satisfied with the amount of personalization allowed for this brand of vehicle. Just about anything you can imagine changing, this brand allows it to happen easily.