I loved my vehicle when I bought her, she was pre-owned but very well looked after, one of the reasons why I bought her. A couple of months after buying the vehicle, one of my tenants, who I did not know worked for a Kia dealership, came over to me and asked if she could give me a piece of good advice. Sure, I said, always open to good advice. Little did I know that the advice she gave me would turn out to be the best advice I never took. She told me to sell the Kia Sorento because it was going to give me endless trouble. Since she told me I have replaced a gear box oil seal, cylinder head gasket, radiator water bottle (took Kia month and a half to get me a replacement water bottle), 2 radiator water hoses, radiator, crankshaft pulley bolt, and most recently a thermostat, where again Kia took 6 weeks to find me a spare. Like I said, I love the vehicle, but I will never buy another Kia as long as I live.

KIA Picanto 2016 Dont trust KIA Motors! The first technical problem that occurred with the KIA was in August, the car was taken to the KIA service in order to fix the problem. I was told that the problem had been entirely fixed and would not happen again. However, after a month the exact same problem occurred. The car completely stopped in the middle of the road and the steering wheel locked making it impossible for me to move the car somewhere safe. I had two young children in the back and this situation could have easily caused an extremely serious accident with not just myself and my family but others on the road.The car was taken to the KIA service in order to fix the same problem once again. This exact same problem has now occurred three times and each time it has caused me an overwhelming deal of stress, money and time. I am extremely frustrated and angry with this entire situation, the problem had supposedly been dealt with, I am not comfortable driving this car anymore as it is clearly not up to road safety standards and would never want to risk putting the life of my children or others on the road in any kind of danger.

I have a 2003 Kia Spectra, and even after several repairs to fix the problem, it still cuts off or wont start. I am tired of putting money into this car with no results. I paid for this car with blood and sweat, and sometimes tears. A total problem!

I am writing for my roommate **. She is not in the best health. One year ago she bought a 2008 Kia Rondo after her 2006 Kia blew up a few days after the warranty ended. This Kia was a certified used car which means to us it is just a regular car. The first day the rear door was stuck. The dealer had to cut the door off to open it and replace the door. They paid for it. Since then she went to get it inspected and the front coil spring had broken, the brakes all the way around are completely shot and an exhaust pipe is leaking before the cat converter. They refused as well as Kia to repair anything since it is out of warranty. She bought an extended warranty which is useless, since in my experience, they never pay for anything. But since the car was coming from one of the largest dealers in the area we thought they would stand behind it... What a joke!!! One other thing that slipped my mind but it is not something they would fix anyway. I was driving on the interstate last summer with cruise on at 65 mph, got pulled over and got a 200.00 ticket for speeding at 95 mph. I paid the ticket and got the charges reduced so as not to get my license suspended. I guess we will have to pay for the repairs, but both Kia and the dealer will lose our business and everyone we know as well!!

2013 Kia Optima Recall: My car was checked and determined to have the issue with metal shavings in the engine. They have arranged for an immediate loaner - even though they do not know when they will have an engine for me. I asked them what the new warranty will be for this new engine and I cant get a clear answer. Will it be the full 100,000 miles which only seems fair? They said they had heard that it might be and extra 20,000 to 50,000 on top of the original warranty. I would have thought that they would have had that detail worked out by now.

In December 2008, I bought a 2009 model of Kia Picanto. I was given the 5-year, 100,000-km warranty book. At present, my car has made 80,000 km thus far. Apart from the 1st 1,000 km free service, no one informed me that I had to maintain my car using only the Kia workshop. Over the years, I had maintained my Kia car and kept the receipts showing that I had serviced my car, but recently, it developed a problem in the engine. I went to the Kia workshop to ask if I could use my 5-year, 100,000-km warranty to fix the problem. But upon arriving there, the person at the reception informed me that it was not possible because there were no previous records in the Kia workshop of my car. I had explained from my own side that I had serviced my car on a regular basis, and changed the necessary parts bought in the Kia store/workshop, but was given the same answer. I feel that my 5-year, 100,000-km warranty rights were denied to me. I am certain that I would not want to deal with Kia Motors any more unless, if somehow, someone from this company tries to convince me otherwise.

I own a 2012 Kia Soul and as Ive read previously in a Sorento post, my engine also went out. I was on the interstate with my grandson going about 75 mph when I heard a loud knock, my dashboard lights all flickered like Christmas lights, and my car stalled. Luckily, I was able to pull over from the fast lane to the side of the road. Kia has had my car for 3 weeks. The dealership and I have called headquarters multiple times with no response from my case manager. No one has provided me with a rental car. I have to pay for a rental out of my own pocket. I dont see my make or model on the recall list but I obviously have the same engine issue as the other Kias. My car barely has 100,000 on it. It just flipped like the week or 2 before the engine went out.

My 2014 Kia Sportage has had the same engine issue 4 times, forcing it to go into limp mode and has requiring a tow. Kia has assured us that it was fixed each time. This last time it happened 200 miles away, forcing me to drive out to pick up my wife. After the issue was fixed, we attempted to drive it back home only to have the same issue happen a mile down the road. Now Kia is refusing to provide us with a rental car during the time that the vehicle is being transported back to us, which could take up to 10 days. Being a family of four with two working parents, this situation is less than ideal. Kia has not proven to be reliable or trusted to make it right. They have owned the issue, but in the end they will leave you out to dry.

I like the Kia Sorento because it is very good on gas and is easy to drive. It has a lot of space in to sit four people comfortably. It is a great car to go on vacation in too. I would make it have a large backup camera installed in it. And also the gas tank door would work all the time. Also a have handle on the front near the windshield for older people to be able to use it to get in and out with. The car has a noise in the motor but the dealership says they cannot find anything wrong. My mechanic says there is something wrong with the timing chain. All in all it is a good riding car.

I bought a 2012 Hyundai Sonota from them. They told me they just got the car in and went through it thoroughly. Two weeks later the motor seized up! Come to find out the motor was a junkyard motor!! Of course they claim to not know this but if they went through it then how did they not know? Lies!! So I went back and they said all they could do is charge me $3000 for a new motor (which they said was a deal but Hyundai only wanted $2500). Lies!! Or give the car back and they keep my down payment and first payment!! WHAT!! Sales manager was a complete jerk!! Told me they keep the down payment to cover their costs because I blew up the motor in his car!! You sell me a junk car for $8000 and I should cover what they lost! Wow!! If I could give less than 1 star I would.

My 2012 Sorento w/ keyless entry has intermittent starting issues. Sometimes it cranks over fast and starts immediately. Sometimes, intermittently, it will groan, have a voltage drop that resets the A & B trip odometers and struggles to turn over. On three occasions, weeks apart it has failed to start at all. It just grunts. Thinking the obvious, a weak battery, the voltage reading from the battery posts (not under load) is still good. 12.5 to 13.2.. With a meter connected during the first second of cranking the voltage drops down to 1.9 volts and the trip odometers are zeroed out. Could this be a defective relay failing to cut all accessory loads during cranking, or a bad starter motor pulling significantly more amps that it should or a bad battery. The volt meter when driving at 40 mph reads about 14.3v. Thanks for your opinion.

Im being forced into getting a car loan. First off I was okay with the deal and signed the contract you know traditional deal I drove home. I got a letter in the mail stating I had to return it at their expense. I was all up for it since I felt they lied on the terms of the contract to me verbally. So they instead told me to come in to sign a 2nd contract, I refused to and they pushed to get the first contract financed. This was after I left the car there and had told them I did not want this deal and their business anymore. I went back and forth between the dealership Rally Kia in Palmdale, Kia consumer affairs, and Kia financial trying to get this straightened out but they were persistent on making me take all the blame.

My leased Kia had a seized engine THREE weeks ago. Still in shop. No ETA on repair. Kia customer service NON existent to me. Do NOT purchase anything from this company. They do NOT care about consumers.

In March of 2012, I purchased a new 2012 Kia Rio. Not long after having it, the radio would not read CDs. I had it in the dealer service department several times, and I would still have the same problem. The dealer finally decided to replace the radio with a re-manufactured one. The refurbished one that was put in was even worse than the original one. It would freeze up, go out, and do things without me touching it. Also, I would lose control of it, and it would even stay on after the car was shut off, key taken out of ignition, and car locked. I took it to another dealer to have them look at it. And after a long period of time of having problems with it, it was replaced again with yet another refurbished one. It worked okay for a while, and now all of a sudden, when turned on, there is no sound. There is no sound whatsoever when I run the volume knob up and down. I am fed up with Kia for their products and service! I will never buy another Kia! I am in the process of filing a lemon law claim with the BBB. They should buy this vehicle back after countless sorry attempts to fix the problem and Im still having trouble out of it!

I bought a vehicle from this company in June 2011 and one week after purchasing this vehicle, the trunk latch inside the car broke. I have been calling them to schedule a service visit and one time they called me, they were very rude to me. So as of now, my trunk still does not work and I do not feel I want to return to that location to get it fixed because of the way I was treated. However, I do need this problem fixed.

We own a 06 Kia Sorento that we bought new from Jack Key in Las Cruces, NM. Once it hit 75K it started falling apart. Now the Kia master mechanic confirms it needs a complete Rear Differential repair, which is covered under the 100K power train warranty. We took the car in over a week & 1/2 and we were told the corporate office will not approve the work because Jack Key did not notify us that we needed to service the Rear Diff. (?). We bought the Car Care plan and utilized Jack Key for all oil changes and maintenance. We had the 30K mile service where they checked all levels and made sure the car was in compliance with scheduled maintenance. NOW the local regional manager is saying that they will not do anything until we prove that we had all the service done (which is IN THEIR SYSTEM). Im completely dismayed and angry at both Kia and the dealership. We invested in a KIA in good faith. In return they will not (in good faith) honor their own agreement! These people have no conscience or integrity. This is a deceptive practice and we may have to resort to a lawyer to resolve this issue if they dont step up to the plate and do the right thing.

I just wanted to share my story. We bought a 2014 Kia. Shortly after my purchase I discovered I was charged $2100 extra for a service contract (100000 mile warranty). We put a large sum down on the car and would have only owed around $6000. When I checked my paperwork turned out I owed $8000. The dealer had charged me for an extended warranty that I didnt want. So I had to return in person to Cancel after almost two months - the dealer finally sent Kia finance a check for $2100 dollars. So I called Kia finance and ask them to adjust my payments - didnt owe as much money on the car and they told me they would not redo the payments because I agreed to the original payment. I had never heard of anything so asinine in my whole life. Turns out we had to get the car refinanced to lower the payment. What a bunch of rude jerks. They wanted me to pay the same payment on a lower balance!

I had to have my whole dashboard replaced at 62000 miles because it was defective. Now, my dashboard is doing the same thing. I was told that because my warranty was expired, the defective dashboard could not be replaced. The airbag that is in this car is part of the dashboard. What happens if the airbag deploys while my 12-year old is sitting in the front seat? I called the consumer line and was told that I basically was on my own.

I have requested a extension on my payment due to some personal issues. It was for one month. Kia stated they would send me the documents. They said three days. It was 7 days. I got it and tried to fax it right back to them. Could not get through to any line they had. The paperwork stated a address to send to so I sent by special mail. It arrived 3 days later. 18th. My deadline to have it in was 21st. The tracking number stated the mail was in their post office box 8:52 AM. This was in time for my request. They denied it.They cant process anything in a timely matter so they give me deadlines but then because they are a business that is behind the times they cant get it done. One rep said we only have so many people to process. NOT MY FAULT YOU CANT GET YOUR ACT TOGETHER. But guess who pays the customer. ZERO HELP FROM THIS COMPANY! Warning - dont do business with Kia Motors if you want your blood pressure to remain normal. Good Luck to you if you do!!! Texas mad as hell!

Its ridiculous my complaint has been on hold!!! Who owns you??? I had car that almost killed my kids and I ruined my credit to give back because it was seizing up after 1 year lease and burning oil and after reading was obviously a common problem in engine and never forced to recall!!! This site isnt legit!!!

The doors have been stuck open several times, which really sort of puts a damper on long trips. It is a severe safety issue. I have manual doors, and we have it towed when this happens. But they insist there was no latch issue, even though weve had multiple failings. (Our neighbor with power doors has had them open sporadically while traveling 70 mph with kids in the back!)Further, I have to change the headlights (both, and both high/low beams) quarterly, because the alternator doesnt regulate the voltage well and you can actually see the lights getting brighter/dimmer. They blow out fast, and I have been stopped by police no less than six times (three with fix-it tickets where I have to take it back in the next day and show them its been fixed).I also had to pay for new power steering hoses because of squeaking. Fairly costly. The latest is my breaks slip regularly, and ABS is not covered under not a warranty repair. Why brag up ABS if the brakes dont work at all? ?

05 Sorento - Ive replaced the crankshaft sensor twice now, and its not in need of a 3rd sensor. The dealership says its out of warranty since it is 4 months past the 12-month date. Ive also replaced the transmission once, the headlights 6 times, the ball joints twice, & I still have vibrations in the rear end from the transmission! Ive contacted consumer affairs (which did nothing); they gave me a complaint number and said thanks. Ive filed a complaint with BBB, and now I am not sure what to do with this POS car.

Rattle from under dashboard from new, told at 1500 service plastic settling in. Told at 15000 service not covered by warranty as it was due to plastic dash etc and classed as normal. 27000 rattle driving me mad, again not covered by warranty. Spoke to RACQ, they felt it was definitely a warranty problem. Contacted Kia Sydney, ** promised to ring back. Still waiting, contacted Kia in Korea no response. Service manager from Kia service in Bundamba Ipswich contacted me saying they will have a look at the car, but will take a WEEK to check it out and no promises it will be covered by warranty.

I had a sale agreement with proper payments and documents for buying a car for my disabled dad of 81 years old. The local Kia company didnt keep their promises and the sale contract and overcharged us. I tried to reach the international Kia Consumer and post-sales department via internet with several attempts. Until now Kia International never replied me. Is this Kias policy?

I bought my car, top of the line Sorento, brand new. I had problems since I drove off of the lot. The major problems are excessive vibration, pulling to the left and most recently corrosion on the inside edge of my hood. Kia does not want to take responsibility for any of these issues and after doing my research, others are complaining of the same problems. This will be the last Kia that I ever own.

I bought a 2018 KIA Soul in May of 2018. There was no visible signs of rust on the car at the time. After about a month of driving it I took it to the car wash. At close inspection after the wash I noticed rust on the lower part the back passenger doors (both sides of the car...same place). I contacted the KIA dealer, they took pictures and sent them with the info to a corp. office somewhere. Their response was that the rust was caused by an outside source and they would not cover it. So I contacted KIA in Cal. Got the same answer. Thats Bull. This is a new 2018 car...it should not have any rust on it, plus they should have took measures to prevent such an occurrence. I would not have bought the car if the rust was visible when I looked at it. Im still waiting on Higher Up to make their decision at the KIA Corp. in Cal.

The commercials are so inappropriate--women in barely nothing! There is enough trash on TV without you, all, adding to it! My children watch those commercials. You should wait until after they are in bed if you want those kinds of commercials! I will never buy a car for a company that needs to use scantily-dressed women as a tool to get sales.

Bought the car online. Flew into the Salt Lake UTAH Jerry Seiner KIA to pick it up. No test drive no vehicle inspection just buy and drive! Got home opened the hood to find significant body damage repair! Called no help. Showed me a forged document of acceptance! Police notified! Beware!

I just noticed a bubble on the hood of my 2010 KIA Soul. I called the dealer and they said that Kia only warranties paint for 3 years or 30,000 miles. Well, it just so happened that although its within the 3 years, I am over the mileage by about 15,000. First of all, what do miles driven have to do with paint? I told him I keep it garaged at home and under cover at work. It rarely gets sun exposure other than when Im driving. Im not happy!

We have owned a 2012 KIA Sorento EX for four years. We have enjoyed the car and taken good care of it... hoping that it would last us for years. Last month our engine suddenly seized up and died as I was driving home from a routine shopping trip. The engine was still under warranty coverage and we had taken our car to the KIA dealer for recent maintenance and an oil change. After having the car towed to the dealer we were told that our warranty coverage was denied because we had neglected the car. We were aghast and suspected poor maintenance on the part of the dealer so we complained to KIAs customer service. They assigned us a customer number and investigator. It has been a month and we cannot get a call telling us where the investigation is going. KIA apparently does not want to honor its warranties for big issues. We tell everyone we know not to buy a KIA!

Our problem seems minor when I read some of the complaints people have. The rear seat release, passenger side has broken which does not allow us to raise the seat back to a sitting position. This allows only one person to sit in the rear seat. The release was always balky but since it was used only sparingly we lived with it. Well it finally failed. If you look closely at it, the lever handle is connected by a flimsy plastic piece that broke. My dealer gave me price in excess of $600.00 to repair. Since we have 63,000 miles it is out of warranty. We were told to contact Kia Customer Services, which we have done with very little results. We have been waiting over two weeks for a response. We were told we could expect in two business days.

So, this is the newest car Ive ever owned. Being 22, I finally established enough credit to buy a nicer car for myself! Yay! Ive only had my Rio for about six months. Its a 2013, so theres still a warranty left. Smooth sailing until my baby took a turn for the worst. My engine started making a knocking noise and I broke down 40 miles from home. Panicking, I wasnt sure what to do (as Ive never dealt with warranty issues). I then looked into my owners manual to see that I have roadside assistance! They stayed on the line with me, asked me if I was okay, and asked me if I had a way home (which I did). Eventually they towed the car to the nearest dealership. The dealership called me the next day letting me know that the engine had blown. My heart literally sank into the ground. He said he would put in a claim to Kia to fix up my little red car. I called everyday for a week, and the service manager hadnt heard anything back. So finally I called into corporate to see what was going on. They told me that they had trainees in the department that handles those things that were just getting the hang of things there and apologized for my wait. The next day I hear back from the service manager of my local dealership telling me that Kia approved my warranty claim because my car was well maintained, that I can pick up my rental car, and my Kia is getting fixed this week! Although having no car for week was kind of inconvenient, I understand that customer service can be kinda rough sometimes, especially with trainees. All in all Im happy that Kia took care of me. Thanks Kia! :)

I have been dealing with the same issue for 2 yrs when it was under warranty and my car is still not fix - I have a 2009 Kia. Now that the warranty is over, I did purchased an extended warranty which I cant even use cause the dealer tells me different stories so my extended warranty will expired already and they are giving me the run around scenario. So over it but this made my decision to buy a Nissan. I also own a nissan - best customer service ever.

I am currently looking to buy a Kia Sorento. Ive never own a Kia before. I was looking at one in particular that I really like. It is a 2013 Kia Sorento, 31K, 2.4L engine, LX. Last time my father and I look at the engine, some of the parts were very rusted, NOT the engine. If you are facing the hood of the car, this metal piece is located on your left, it is very rusted. The salespeople tells me its ok, its rusted due to Minnesota weather and all but I am not sure it should be in that condition. I really like this car but not sure if I should spend 18K on it.

I rate Petes Car Smart and KIA a negative star. If zero star means bad, then negative stars for both of them. But if you are asking 5 stars or more is bad, then lets say 6 stars. I dont get answers from the service manager besides their nothing wrong with your car. Yes, we can see it used oil but there is nothing wrong with it. The only time they talked to me was when I was there because once I left, they never returned my call or even tried to explain anything to me. So I would say KIA and Petes are a joke or KIA should get sue for false ads which they say they have the best warranty. I could say the same if I never had to warrant anything.My 2007 KIA Sportage that I got brand new had around 46000 miles when I started to notice it using oil. Its using half a quart every 3000 miles under normal driving conditions. I shouldnt have to change it until 7000 miles. So if it using half a quart every 3000 miles, one could say it will use 1 quart every 7000 miles. Petes and/or Kia did an oil test to see if it uses oil, but they will or have not want to do it at 7000 miles. Last time I went in there to get it checked at the 3000, they topped it off and said they would call me. But I have not gotten a call from them. I told them I wish they had not top it off because I wanted to bring it back at 7000 miles and see how much oil it had use. HQ is a joke also, I have played phone tag with a lady in Atlanta and her reason for not calling me is because of my cell number (which is a KY number) and they thought I was in her time zone. I left message for her to call me at 8, her time, which would be 7AM my time so I could talk with her. For weeks, no reply. They would call during my work day. After weeks of leaving messages and trying to get that same person, I got a direct number for her. But after talking to her, she too is telling me theres nothing wrong with my SUV. Its normal for a car to use oil (yes, if it had lots of miles and never got regular oil changes). She did tell me that KIA would be more than happy to service my SUV, but I would have to pay for it. If they did find something, they would be more than happy to cover it under the warranty. Like they are going to tell me the truth. I have told my boss and all my friends not to buy any KIA vehicles at all. I have told all my friends not to purchase any KIA or cars from Petes Car Smart in Amarillo, TX and now I wish someone had done the same for me. If anyone has had the same problems with their KIA, I would like to know about and what you have done. I dont care what car you had as long as it is a KIA.

There was no spare tire with the 2015 Soul Kia I purchased on 8-1-2015... I am very apprehensive driving any vehicle with no spare tire. I did not realize the vehicle did not have a spare tire till after the deal was concluded. I did not think any auto mfg would issue an auto with no spare tire. I have owned 2 other KIAs... well pleased with them. I am pleased with the 2015 SOUL but I cringe riding around with no spare tire!! You are putting an unwarranted burden on owner and/or driver of a vehicle with no spare tire!

The Kia Sorento is my SUV and I just love it. Its roomy and drives well. Being older I like the fact that the car is high not one of those low cars. And being so high I have a better view of the road. I also like that the back seats can be put down to make more room for storage and there is a rack on top of the car for extra luggage or storage as well. What I dont particularly like about this car is the fact that the tires on this car are quite large and expensive. And if you need repairs its quite expensive due to the fact all the parts are under a protective cover that requires taking off the cover. So if you need to brake fluid this cover needs to be removed by a mechanic. But other than that, the Sorento handles quite smoothly when driving.

We have called and dealt with the car dealer about the front end thumping sound. We had to replace the tires at 22,000 miles and we had the car in the car dealer 10 times. With only 22,000 miles on the car, we spent $672.15 for new tires and the dealer would not help, Atlantic Kia (out of bus., selling Kias now) in Pleasantville, NJ 08232. Now with 70,000, it needs tires again and the thumping area is the worst of the 3 tires. Now we will spend $550 for new tires. With that we always get rotation, balancing and front end alignments. We have all receipts but Kia will not call or email back and will not help at all.

My wife took our car to Kia for a performance issue. Under the warranty, they repaired the issue which was a cylinder coil but told her that the MotorCraft spark plugs used by Jiffy Lube in her last tune-up would have to be replaced at our cost. They told her we would have to pay to have the proper Champion/KIA plugs installed. According to MotorCraft, these are the proper spark plugs for her make and model. Will they next be telling me what brand of motor oil to use when I get an oil change? I thought it was illegal to force someone to buy specifically branded parts.

Vehicle exhibited more frequent and louder squealing noise problems from steering. After service recall work was performed than before work was supposedly performed at Regal Kia Service Department. I am concerned for my safety when driving this vehicle now. Also there was damage to rear bumper licence plate frame like the car scraped the ground.

I have a leased Kia Soul with just over 10K miles. Oil changed and not even darkened. Was driving to pick my son up in WVa. From home, a 6 hour ride. Picked him up, stopped, got a bite to eat and headed back to NC. Drove an additional 2 hours. Engine just stopped. Left my son and I stranded in middle of nowhere in WVa. Car was towed to dealer in Charleston where I have been told I must have struck something in the rode. Busted radiator! I never hit a damn thing not even a pot hole! Had to get a rental to get back to NC. I have no eyes on the damage. Asked for pix and have received none to date. Does the term rip off mean anything? The first service manager stated they saw no damage of anything being struck... Now the second one says yes! This is crap! Now my insurance says they may not pay to have the motor repaired/replaced. So I may have a car that Im paying a monthly rental fee on that doesnt run! What happens when the rental agreement expires?

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

Kia finance ruined my credit & on the repo list. I dont owe a payment. 6 months no payment on contract, Kia admits their mistake, but after 5 months and dozens of hrs on phone, they cant fix it.

On 07/08/2015 I was visiting my parents at their home and when it was time to leave, I told my children to go ahead and get in the car. The reason I was ok with this is because I had the keys in my hand!! I said goodbye and walked out the door not 2 minutes later, and my car was gone. My 4 year old was able to disengage the car from park and my car rolled 75 feet down hill, it finally stopped by coming to rest on a tree. During this time my 6 year old was thrown from the vehicle because he was in the process of getting in the car. He ended up with a laceration on his head and a trip to the hospital where he had to have a CT scan. Once we had the car towed up my father was able to do the same thing with the car, he disengaged it from park while the keys were not in it, his feet were also not in the car. So my car is able to come out of park without the keys and without depressing the brake. I have since found others reports of this online. This is highly unacceptable to me. We contacted the service manager at the dealership where we purchased the vehicle and he was of no help to us. I have just made a formal complaint to Kia, but who know what will come of this. To anyone who is looking to buy a Kia please check that this will not happen in your vehicle. I would hate for someone else, or someone else to get hurt.

2015 Soul a big loser. Under powered especially with air turned on. So-so gas mileage. I live in FL, the air conditioner has a hard time keeping car cool once it hits 90 degrees. Have to keep on recycle a lot. Stupid stuff Kia did: Cant install a cargo cover in base model, I guess they dont want to sell them; Cant purchase body side moldings, I guess they want you to bring the car into their shops to fix all the dings. The only thing that saves this car is the warranty.

Since I bought a KIA in 2009, I received almost every week any advertisement from KIA or other companies regarding my KIA. Every KIA dealer I went in the last 6 years, because of moving, dont stop sending me advertisement. KIA American dont provide any email address to opt out or something else to avoid this advertisements. The cars are great for the price but because of this much advertisements, I am disappointed about KIA and its a reason NOT to buy my next car from KIA. When I will buy my next car, I will ask for a letter from the car dealer. They have to pay a punishment for every unwilling advertisement they will send me. I will see if any dealer will do this. :-)

Well in May 2014 I purchased a brand new 2014 KIA Soul (27 miles) from KIA ALOHA AUTO GROUP. Also invested in their so called exterior/interior SIMONIZ glass coat protection plan that was an additional $995. So long story short it was in the evening that I took possession of my brand new 2014 KIA SOUL. All was great. I really didnt check out the exterior assuming it was a brand new 2014 vehicle. All should be good. Well upon waking the next morning getting ready to take the keikis for a cruise in our new ride of course kids are out before me and my oldest son comes inside and tells me Nice ride, mom. But is it brand new? I said Yes, you no see the paper plates? He said I do. Thats why Im asking how come get all kind surface scratches and all swirls/spider webs around the whole vehicle?So I came out and yes all kinds of surface scratches and swirls throughout the entire vehicle. So I said Well we will stop by the car lot on our way out. So we did. Manager there was so sarcastic and no customer service skills. Anyways when he came out he said Well whats wrong? I said Can you take a look at the entire exterior and tell me whats wrong? He looked and had no problems so I had to point out the swirls and scratches. He said Well did you purchase the Simoniz protection plan? I said yes, he said Then no worries. That will take everything out. Dummy me was satisfied with that answer until we were cruising and I said Wait a minute so if I never take the Simoniz plan and pay extra $995 then what? Thats the kind of exterior I going be dealing with? Hmmmmm. So I waited for appointment to do my Simoniz protection. Got the vehicle back, looked great but in 2 days swirls were back and scratches were back. So again I call manager I take vehicle to their service dept and then am told by the manager that because the vehicle is black thats normal for black vehicles. LOL are you serious? Now I brought it back to you the day after and you told me the Simoniz that I purchased would take care of it and now you telling me 2 months later that thats part of owning a black vehicle. The upkeep is hard and its normal BS... So I call ** on July 2, 2014 and another idiot on the other end, Tyrone **, been leaving him voice mails 4 times in July, spoke to him once in Sept, left several messages in early Sept throughout Oct and finally 10/27/14 he tells me he spoke to manager at car lot and he says nothing wrong but agrees that there is spider webs throughout the entire exterior of the vehicle. Anyone with similar problems can you please contact me at **. If you have a solution or have someone I can talk to for some assistance on getting the dealer to provide some kind of solution. I am thinking of taking vehicle to maybe a detail shop to see what they say. I did take it to Maaco here in Aiea but he couldnt help me said I should take it to a detail shop unless I wanted him to repaint my car then he could help me. He couldnt even tell me that thats not a common thing for brand new black vehicles.

My car has been intermittently cutting off. The last incident was on Monday morning, it would not start - even though all the functions came on. Car had to be towed to the Dealer. Dealer confirmed that the car was NOT starting, and it was reverting to the default setting/test setting or something like that. They were looking into it. Well - they did not give me a loaner vehicle - even after repeated request, and the Customer Complaint service informed me that I need to secure transportation on my own and that he too has to do so for his own CHEVY.. talk about customer service that SUCKS!!Well, it is Day 3 - no calls from KIA to me, I am the one who has been checking on the status of my vehicle daily. The KIA rep supposedly came out yesterday but because they are not able to duplicate the error - they are unable to assist. So the bottom line, from the Complaints service Rep that I just spoke with is - Take the car, since it starts now... but we cannot guarantee it will not do the same thing. Also, Ive found online complaints where the KIA has just cut out while driving. This horrifies me, since I have young children and we have long commutes. I need some help, please.

I purchased via bank loan a 2008 KIA Sorento SUV Ex AWD in January 2016, sold to me for about $9,995.00 with 60,000 miles. I probably still owe about $7.000.00 to the bank. Initially when I first drove it, my son-in-law noticed it had a loud noise. I accepted the noise coming from the rear considering it was just the design of the car. Not yet one year, I have a continuous unresolved check engine light, that no mechanic shop could resolve, which eventually meant, to take it to the dealer for resolve. The mechanic there could not find its problem, because repairs made previously for the specific code for the unresolved check engine light. So mechanic at Dealership resets the light to off, but mentions, my model year vehicle had a 2010 technical service bulletin (TSB-023) that the rear differentials can be bad in this model year vehicle causing bearings to wear out, and recommending new rear differential replacements. So I find having a bad rear differential is unsafe to drive. That Toyota issues Recalls for bad Rear Differentials. But KIA gets away with not having to issue Recalls, only Technical Service Bulletins for bad Rear Differentials? The Dealership was aware by receipt of Technical Service Bulletin issued in 2010, that this car could have this problem. As consumer, I am not a mechanic, and kept in the dark for a bulletin I would have to buy to learn all the faults about my model year car. How is it one manufacturer (KIA Manufacturing) does not have to issue recalls for Rear Differentials? That is why it became issue for Technical Service Bulletins because so many KIA models have this problem. But is not a recall? And yet, bad rear differentials are recalls with other manufacturers.I researched my car prior to deciding to purchase it. I found no repairs, nothing major performed on the vehicle, leading to me, I had a sound car. But it also answers it wasnt inspected for the Technical Service Bulletin issue. No mention about any inspections for recommended Technical Service Bulletin issues. Advise all consumers purchase a technical service bulletin for your used car you ever decide to buy. Not every issue is decidedly recalled. Although with other car manufacturers, a bad rear differential is recalled because it jeopardizes safety, i.e. Toyota. And how KIA apparently doesnt have to recall their 2008 KIA Sorentos for bad rear differentials, which are proven common issues with this model year car makes me question are they allowed to have numerous KIAs with bad rear differentials in Technical Service bulletins and not have this issue as recalls? One person had their KIA wheels lock up suddenly while going down hill, and the vehicle slid sideways when the wheels locked up. What I am really getting to... it this practice allowed? Make every issue a Technical Service Bulletin, even if it jeopardizes safety? Or, is it up to the manufacturer to determine what issue is safe or unsafe? I just feel like I am being deceived and puts my car at risk to my life and the lives of others on the highway because of possible deception or fraud.

KIA makes a good car, but your experience with them as a company will be TERRIBLE. KIA delayed (by several months) applying the payoff amount to my old Sorento I sold to them, after I purchased a new one. This ruined my credit because KIA falsely claimed I did not turn in the car and never paid the last payment. This was all lies that they sent to the credit reporting agency. Customer service only transferred me to collections -on a car KIA purchased from me months ago. No one cared to listen or help. I resorted to a consumer lawyer and will hopefully get this resolved. After I involved a lawyer, I started getting letters from KIA in the mail stating I owed money from leased KIAs I had years and years ago. I will never buy from KIA ever again. They will take your money and keep taking, and when they do not apply it to your account, they turn you in to collections.

This complaint is specific to Kia Motors Egypt. The vehicle, a 2010 model Cerato, rolled over 4 times and the airbags failed to deploy. The real tire on the passenger side burst, causing the above to occur. Kias website states the following: Ceratos standard safety protection includes dual front and side airbags, plus full length side curtain airbags to enhance the safety of driver and passenger side occupants in the event of a side impact or rollover. A Kia employee, whose name I shall not reveal, stated the following in a response: Kindly be informed that referring to your accident description and the photos you sent, the car rolled over without front impact. The front airbag system doesnt work in rollover accidents as you mentioned. The front airbag system was designed to work in the frontal accidents depending on the front impact circumstances. Kindly refer to the owners manual for non-working cases of front airbag system.

We bought a new 2016 Sorento on Thursday August 26th of this year. We then went on vacation on Sunday August 30th to Pigeon Forge TN. On Monday the 31st a pin of some kind fell out of the brake pedal. We had to have it towed 33 miles to Louisville. My wife had to ride in the wrecker to get the loaner. They did not have the part to fix it so they put a temporary part in. We then had to wait in the motel for them to deliver our car back. After getting home we took the car to our dealer and they did not have the part. We now have to wait for the part and once it is in carry our car back for repair. Thats 60 miles round trip. Two days of our vacation was wasted on this and now we have to drive a total of 120 miles to have it repaired much less our time.

We purchased a brand new KIA two years ago. Long story short, the engine failed and we were told it needed to be replaced. They said it was our fault due to lack of maintenance, and were requested to provide ALL oil change receipts. We could not come up with ALL of them, and lost the battle. However, that is a separate issue. The customer service is what I am so very disappointed in. The reason is that for over six months now, we have had trouble with this car. Yes, they are saying its our fault, but the disappointment (besides the outcome) is that NO ONE has ever ONCE called us back when they said they would, nor followed up when they said they would. Not even apology has been given once for this. In addition, I was treated as if I were a liar by being told I find it hard to believe on their end when I would plead my case regarding what I had been told. Sometimes you have to learn the hard way I suppose. I have names, but I am going to take the high road as much as I want to publicize that information. I would advise against ever purchasing a KIA:(

Purchased a 2014 Kia Sorento in May 2013 and due to a storm it was immediately unable to be driven. This is when I found out that there are no parts in the US to repair the vehicle. They said it is made in the US but all the parts are in Korea...figure that one out. Calls to KIA corporate are not returned. KIAs website will not let you complete their form and submit it as I tried from 3 different computers. If you are considering a Korean vehicle, think again.

I took my brand new Kia 2013 (purchased in October 2012) in because I noticed peeling paint and rust spots. They had me bring it in numerous times, took pictures, etc. to only be told that it was my fault. They said the rust looks like a rock hit it, and the peeling paint must be from someone getting in and out of the car. They told us that our paint and corrosion warranty didnt cover this. The car is brand new and we dont drive too far in it. I also keep our cars very clean, both inside and outside. My husband works from home and I work 5 minutes from home so there is no excessive use in our car. Even if there was, there is no way this should happen. I purchased a 2004 Nissan Altima in February of 04 and just sold it in June. It had no paint issues nor rust. Also, the city gas mileage isnt what they advertise and we told them about that. They simply said, there are no current recalls. Also, when we start the car first time of the day and reverse, it makes a grinding noise. I told them about this, they checked it out 3 times now, and said they cant reproduce the sound. Also, when we bought the car, we asked for a 3rd spare key. The saleswoman said this would be no problem. We called, emailed, and showed up in person and each time were told that it would be sent to us. This began in October of 2012 when we bought it and it is now August 2013 and we have never received a key. They literally begged us for a great review when we bought the car and we gave it to them because there were no issues immediately. They raved how their customer support was top of the line, I DISAGREE! I plan on pursuing my complaints with the BBB, local news, consumer reports, and via word of mouth.

A part was replaced by Kia when the car was under warranty and now, it is not working again. The car just ran out of warranty by 2,000 miles. Now, Kia states the warranty just ran out and they will not cover it. The district manager for Kia Motors is a J. **--not friendly or courteous. The Kia Motors customer service guy is uneducated and cannot read one note. He was confused and unresponsive. At first, they said they will cover a part of the repair, but now, they are saying that they will not and they never offered to even help. Dont buy a Kia.

I have a Kia Koup 2010. It is doing 59900km. While Im moving with my car in low speed the engine sometimes turned off and I lose control of my car. And when I turn it on again it works normally, so I need to know what shall I do.

I bought this car because of its stated fuel economy of 40 mpg highway and 29 mpg city. Three months after purchase, car has a recall for lied fuel statements from KIA. KIA would not take car back. Now a HUGE SAFETY PROBLEM. Both headlight flicker then shut off both in high and low beams while driving at night in traffic or on the freeway. Dealer has had car for five days and can not fix the problem and they wont even offer a loaner car as a replacement.

In all of my 54 years and multitude of vehicles Ive ever owned or leased, this one, by far, has been my favorite. Its also the first one I have not itched to replace after 2 or so years. It is the most comfortable and easiest to maintain and handle. The body and interior are well crafted and even after almost 6 years of use are still in almost pristine condition. The paint still looks brand new and the leather interiors seams and carpeting are still in great condition. I am not the most vigilant with washing and vacuuming either, but you wouldnt know it by looking at it. I would and do, wholeheartedly recommend the Kia Sorento SX to anyone.

We bought our Kia Rio 4 years ago and is now on its 20k km. We have never had a major problem with the car. Its got enough power and speed when driving along an incline. Every 6 months, we see to it that we visit the service center and have it checked. When you look at it from the outside, it seems that its small and not spacious at all but when you are inside, the knee clearance is about 3/4 foot and could accommodate 4 people at the back sitting comfortably. On the other hand, I noticed that there are times when you press the gas, the car doesnt respond instantaneously (there is a split-second lag) or does not respond at all. So what I normally do is I press the break until the rpm gauge drops then I start from first gear and work my way up the next gear. Last night while cruising, there was a moment that I couldnt go to the next gear so I had to put the car on neutral, then drive mode, then it responded as it should. I hope that this is just normal to automatic transmission cars and doesnt become worse if ever this really is a problem. Ive seen on the road a new Kia Grand Carnival and it looks awesome. Im wondering how much it costs.

We leased at 2015 Kia cadenza about a month ago. We then tried to adjust the mirror and it didnt work or go back into position. We got it replaced and got it back the wrong color and with scratches all over it and a chip in the bumper and hood. Now we have to have a second mirror ordered and painted and put on. We have had it for a month!

I bought a Kia off the showroom floor. I drove it with no problem for about 8 months, then I took it over for a check up. Everything came back great, then it broke down. I utilized the road side assistance, and had it towed to the Clarsburgs Kia. It took them about a week to fix it . The eco had a glitch, and burnt up my fuel pump. I got it back, and put gas in it, and the check engine light came on, and there was a strong smell of gas. I called Kia, and they said bring it over. They checked it, and determined it was only the gas cap that was loose. They said they fixed it. 4 days later, I put gas in it, and the same thing happened. I took it back, and they now have my Kia again. This time, they gave me a loaner Kia, but Im tired of spending my days off in the Kia dealership, getting my 2011 showroom Kia fixed, week after week.

I cant believe all these people have had the same issue regarding their motor blown. I have a Kia Soul (2010) at 50,000 miles. Motor burnt up right in front of my eyes! No engine light, no oil light just pop... done! And as I read on and on, I see this is a very common issue. Dealerships are refusing to admit Kia has an issue with this and manufacturer refusing to pay under warranty. This is a class action lawsuit if I ever saw one! I am copying all of these complaints and if someone has already started one let me know. If not, Im on my way to do so. Enough is enough, email me with your story and we will need evidence so make sure you have all paperwork.

KIA (Sorento) has a factory defect, which is not being disclosed at the time of purchase. The gear shift switch assembly has a shift cable that tends to malfunction. I want this to be noted. Should this part defect occur in the future, it will be replaced without cost.

These are supposed to be good reliable vehicles, this is not the case. My 2 year old car with 26k miles died while driving at a high speed on the highway. Towed to dealer and motor is blown. All past maintenance was performed by the dealer. So far, unknown as to when and where they can obtain a replacement motor for a 2 year old car. Dealership doesnt answer the phone, no one has followed up. I had a mid size vehicle with luxury options and Ive been given a crappy economy Sportage SUV to drive which stinks like cigarettes and is so uncomfortable that its aggravating a disability and causing severe pain. I get to work limping in pain and stink like a smoker, thanks Kia.

The little door on my gas cap will not open. I took it to the garage 3 times now. The first time the garage just bent it. The second time they ordered a new door. The third time they just bent it again.Today, on my way home, I was almost on E and of course, my gas door would not open. It is very frustrating to have a car that you are not able to put gas in. I am requesting the Kia dealer to purchase a new gas door for my car, but this time, to give me a door that also has a key entry so I do not get stranded.

2006.5 Kia Optima EX - This is the worst car ever. I purchased it new and have had trouble ever since. First, the headlamps bulb on low burned out. The dealer rep said it was the alternator. A new one was put on and still the same problem. New headlamps were installed and still had the same problem. Lighting for nothing - I cant see driving after night on low beam. The starter went out. The factory alignment was bad and the dealer could not fix it; I had to pay to get an aftermarket cam for it and a front end alignment. The switch went bad on the 6-way power seat; the brakes wore out too soon for normal driving. Two sets of tires worn out due to not being in line when the dealer said there was nothing wrong with it. And the straw that broke the camel’s back: it is not worth anything, not even to a dealer. So having said all this, I would tell everyone to stay away from Kia. It’s a good looking car but a pile of junk.

I bought a Kia Rio in 2003. I was the first owner with 1,000 miles on it. It was on clearance. I didn’t need an extra car, but the price was too good to be true. 3 months after the purchase, it was still under the famous 100,000-mile guarantee. The A/C stopped working. I took it back. They fixed it. 8 months later, the A/C stopped working again. They fixed it. 2 to 3 months later, the A/C stopped working again along with the driver lock. They fixed both. This time, I told them that I didnt want the car no more. It was too much hassle and I needed a reliable car because my older car got totaled in an accident. This time, they got a brand new AC compressor. It worked for a year. The dealer told me the new compressor had its own guarantee. I told them I wanted to exchange it for different car. He said if it didn’t work, they will do it. They were very nice, so I trusted them. Less than a year later, the AC and car locked again. I took it back. I had enough. This time, they said: Were sorry to inform you. But if you would had come before last week, we could it replace it. But your guarantee on your A/C just expired. Now Im stuck with this piece of **! I keep advising my friends never to buy a Kia ever.

Recently our daughter left the overhead and parking lights on overnight, draining the battery. Normally that would not have been a big deal. However, the car was parked in a carport and COULD NOT be moved out of it to get a jump start because the car could NOT be taken out of Park into Neutral!!! It took about a dozen calls to find a service station that had a portable jump system to come out and get the 2014 Kia Sorento started, causing my wife to miss a doctors appointment.

My Kia (2011 Sedona) less than 5 years old and less than 4000 kilometres over warranty. Rear oil seal leaking out of control. All my previous repair were done at a Kia dealership. Kia Canada and my Kia dealership more or less said I was screw and on my own. Will never buy another Kia again. My mission is to tell as many people as I can not to buy a Kia.

I had a 2007 Kia Sorrento. I say had because the engine blew up. Actually it failed because of a defective part in the engine. It had 90,000 miles on it and Kia refused to do anything. They should have replaced the engine at their cost but no, I suggest to split the cost with them, but no. This claim went through several levels of the corporate customer service, and they were not helpful at all. All this took weeks for them to investigate, which they actually did nothing. This should not be the way they treat customers. And let me say, I own another Sorrento, I have recommended, and friends and family have bought several Kia. No longer do they get my support.

We bought a new Kia Soul from Doug Smith Kia in American Fork, UT on Dec 31, 2014. Drove home to Texas and noticed a rhythmic, vibrating, humming noise when we cruised at highway speeds. Possibly this is some kind of harmonic balance problem. It has gotten a bit worse as we have driven the car. It now has 2000 miles on the odometer. Took the car to local Kia dealer in Amarillo, Tx, Petes Car Smart, and although the two head mechanics rode with me and clearly heard and felt the problem, they could not make a diagnosis. They had the car for three days, said they had calls into the Kia engineering tech dept., but could not get help. They had me drive another brand new Soul right off of the truck, and it did the same thing. The head mechanic rode with me and he heard and felt it, too. We are not sure what course of action to take now.

Engine went out in my 2017 Kia Sorento. Kia will not honor warranty stating lack of maintenance because we cannot produce 2/5 oil change records they are asking for. Absolutely ridiculous that a car with 40,000 miles and regular mainline should have a failed engine.

I purchased new First Edition Kia EV6. The first editions came with a free home charger. Unfortunately, it was not with car when I drove it off the lot and the dealership had no clue on how to get it or even what the process was. I have contacted Kia corporate twice with no help and even contacted the company that is supposed to ship it with no help. No one at the dealership or at Kia has any definitive info on this program. Buyers of the EV 6 are left with being able to charge their cars at home. It’s an egregious process and someone at Kia needs to step up and give customers valid information.

Leased a Kia Sorento early 2016 brand new. No problems that I noticed other than the engine oil got dirty and more dirty every time it was changed. Shortly after my oil was changed the last time, the engine started making a clicking noise then it all of a sudden blew. Dark smoke came out the exhaust. The car cut back on long enough to get home then it didnt cut back on. Had Kia tow it to get maintenance only to have the warranty company refused to pay for repairs. Was told that there was sludge in the engine and was asked to provide service receipts, which I did. I am not a rich person to just pull 5000 dollars out of my pocket and pay for a repair especially if I am not at fault. I told Kia to take the car as a voluntary repossession. No word since. Im completely disgusted and now Im sure my credit is screwed. Something needs to be done.

To get a $500.00 rebate, I finance my 2014 Kia Soul (!) with the whole shebang through Kia Finance. 1st invoice came and showed the payoff amount. Sent them a check. Within a couple of weeks, got the pink slip in the mail. Then a week or so later, a check came in the mail as the payoff amount was over what was on the invoice. Very happy with their honesty. Had a Hyundai before and their manufacturer was great standing behind their product beyond 5 years... Never had a repair bill, just basic maintenance.

I purchased a Kia Rio 2011 in August 2012 from Courtesy Ford of Rome. The hubcaps was making a flapping noise when the weather changes. Water leaking in the backseat when it rains, and water leaking in the trunk starting on November 4. Went back and forth to Terry Reid, 25 miles away from Rome. I took it four to five times to see them before it was fixed in February of 2013. The airbag light came on. I had to go to Terry Reid for them to check it. The part was ordered and fixed a month later. Two weeks ago the engine light came on and the car started to put along. Now the car powers down like it is cutting off. I feel like I got a lemon and I plan on sending it back to the people who financed it. Im not paying $352 a month for a car that is not reliable and a waste of my hardworking money. I shouldnt be having all these problems with this car. I havent had it for one year yet and everything started three months after I got it.

When I top off my Gas Tank, after that is difficult to start up and maintain the RPMs. It gets turn off, and after I accelerate couple times it get stable but the check engine turns on, and this issue happened any time that I fill the gas tank.

It started on Wednesday Sept 3, 2014, my Kia was lacking its get up and go. I called the dealership and told them that my car was running rough and had a hard time starting but no warning lights. They were able to see me the following Monday. According to the diagnostic test nothing was wrong but that the oil was in rough shape. I told them keep looking. After further review they determined that the fuel pump was bad. They replaced it and I picked it up on Wednesday. I only drove about 2 miles and could tell that the car was still not running right. I called the shop when I got home but they were already closed for the day so I called right away Thursday morning. They got me in right away and called me about 4 hours later letting me know that the Turbo was burnt out and that I needed to show proof of oil changes since I purchased the car (2 1/2 years ago!). I am still fighting this, I cant find all my receipts. I may find myself stuck with a car that only has 38K miles and a payment but not a car that can be driven. What kind of company is Kia? Neither the engine or oil light NEVER came on ---EVER! Yet if I dont find evidence of enough satisfactory oil changes (they say 8) then the warranty is void!! This is crazy --- does anyone have any suggestions. Thanks.

I have a 2008 Kia this is the 2nd Time this happened. When you fill up the car, it brakes down and cuts off. It is about $700 bill . Please help.

This car has a defect that Kia is not telling consumers. If you try to turn into oncoming traffic and hit the gas quickly this car will actually stop in the middle of intersection and leave you there while the POS Traction catches up with the engine. Very unsafe. The Tech from Kia has informed me that there is no fix and they all do it, so his remedy is to just take it easy and be careful when entering intersection to make sure you leave lots of room before pulling out... I could not believe this and I want to warn other consumers before you spend $65,000.00 on a car. DO NOT BUY THE KIA K900. Its a death trap waiting to happen. I am getting rid of this car ASAP before I end up in a very serious accident Killing some innocent people or my family. DO NOT NOT NOT BUY THIS CAR.

Why did my valve stem for my 2010 Kia Soul break? This will cost me $200.00 to replace. I love driving my little Kia. I was told Montgomery Kia/Chevrolet Preston Hwy Louisville KY personnel that, it is not covered under bumper to bumper warranty. They said that it is manufacturing defect and it was not broken by them. The stem is not covered by the warranty. A reason why it broke is that a long stem air hose chuck was used to replace the air. Individuals wiggling the long extension air chuck can bend and break off the computerized air valve. I believe in keeping good air pressure in my tires saves gas and tire wear. I believe that whether I had used or service attendant had used a shorted air stem chuck on this valve stem to this tire. It still would have broken off. And when the air hose extension chuck used on this tire, air hose was removed for air stem of this tire, the stem came with the extension chuck. This tire on the driver side front has several times registered air pressure was low on my dash lights the last six months. The tires on vehicles sometime lose air pressure. The weather changes from normal temperatures to lower cold temperatures.I was told by one of Montgomery Kia technicians that this is manufacturing defect of the company that makes this computerized valve air stem. While I was making an appointment with the dealership to replace the defective stem, the air stem on this tire had lost air pressure while my Kia Soul was in motion on the highway. This would be considered a blow out. As my Kia Soul was sitting still, the tire went flat immediately.I have very good records of service done on my Kia, which all recommends service checks have been done at Montgomery Kia. The manufacture defective valve stem broke and deflated at car service station. I had them replace the air stem with regular valve stem, which since 2008 most vehicles have this feature letting you know when tire pressure is low. This is a very good feature on my Kia. By the way, if anyone has a Hyundai 2008-2012, you have the same computerized valve stems in your tires like mine. Valve stem on a tire before 2008, you basically had to rip up the metal rim of a tire or unscrew the core of valve stem out for a tire to go flat, not because the valve stems were manufactured with defect parts. The computerized valve stem to me has alloyed (metal) fatigued. I believe in safe lighter vehicles, but you need dependable tires, rims and valve stems on the vehicles. If your engine blow-up, you will come to a rolling stop. If your computerized valve stems break on one your tires, you may be in an accident.If this manufacturing defect from a company that produced this computerized valve stem to me, should this be a recall from Kia. How many vehicles that are on the road that this company manufacturing defective computerized valve stems? How many Fords, Chevrolets, Hondas, Toyotas and Kia on the road today?

I am writing in disgust at the way you extort money from Kia owners for services. I have the most basic Kia Picanto you can find, it is a three cylinder with no extraordinary features. In fact I would class it as a “Tin Pot” car. I purchased it second hand last year and since new in 2012, it has only done 22000 and three thousand miles this year with me. I chose your car for only two reasons: 1. It falls under the category of no Road Tax. 2. It is a small engine which means lower costs. AS I AM A PENSIONER COST IS IMPORTANT TO ME.You advertise that you give a Free Seven Year Warranty in all your adverts, which I found out too late is incorrect when I needed to put it through a service, which is a stipulation to keep the warranty. And your KIA garage in Bedford, quoted me a staggering £300 plus for the service, where I could get a Tin Pot car like this one serviced for £100 from my professional mechanic, who works in the trade and for a reputable garage that I have dealt with for over twenty years, or another VAT garage for £150.This suggests that your Warranty is not free and you are tricking vulnerable customers into buying your vehicles expecting good customer care and service. This is disgraceful and unethical and deceitful!!! It would be better to state that in order to have the Seven year Warranty, one has to purchase it on an annual basis and all your prospective customers would be prepared and either buy your cars or go elsewhere and not commit to this daylight robbery by overcharging innocent customers. Where is your Moral conscience and Honesty?

Kia Mohave 2013 - I love my car so much. It have all what I need and more... I dont have any complain until I did the service of 30000 km. After that I found a small problem, but it’s bothering me. The outside temperature is very low - more than the real temperature. I told them that at the service and they change the sensor, but the problem didnt solve. Today it was very hot outside 47C, but its appear in the car outside 29. How come? After about 30 min its appear 33. Please help me... Whats wrong?

I just want to start by saying that I am a very friendly person and I always have a smile on my face, but I am not happy with Kia right now. I own a 2012 Kia Sorento. It is my familys only vehicle. We are a family of four. On Friday, August 5th, my family was driving from our home in California to visit my mother in law for her bday at her home in Nevada. Two miles from the Nevada state line our Kia just stopped in the middle of the 15 Freeway and luckily my husband was able to swerve it on the shoulder of the freeway. We waited for nearly 2 hours for a tow to Henderson Kia (in Nevada). It was over 100 degrees that day. The tow was taking longer than expected so we were forced to leave the keys to the Kia on the floor mat and leave the vehicle for the tow company and find a way to get to my mother in laws home. Once the Kia finally arrived at Kia Henderson we were told that the service department could not even look at it until Monday morning, August 8th. I had requested a rental and was declined. This was a necessity as we had no transportation while in Nevada and no way to drive the 300+ miles back to CA so that we could work on Tuesday, Aug. 10th and get our daughters to their first day of school. We paid over $400 in car rental costs for 4 days use of a vehicle. Henderson Kia notified us on Monday, Aug, 9th that our engine needed to be replaced. We were shocked. 72,000 and a perfect maint. records. All of which we supplied to Henderson Kia. Due to this we were approved for a new engine. On Wednesday, Aug. 11th, I again requested Kia provide a rental vehicle. Henderson Kia told me to call Kia Consumer Affairs and Kia Consumer Affairs told me to take it up with Kia Henderson. Finally, a rental was approved and I triple verified that I would have the rental during the duration of the repairs and could use it to drive the 300+ miles back to Nevada when my vehicle was ready. Fast forward to today. My vehicle is ready and Henderson Kia is stating that my rental vehicle is only valid until today, September 1st. I am beyond livid. Especially since the contract between Henderson Kia and Enterprise Rental Cars states that my rental is valid until Septemeber 30th. Does Kia really think my family can just leave work and school and drive back to Nevada from California - on Labor Day weekend no less? I have already given Henderson Kia my arrival date in Nevada of Friday, September 9th. My engine is under warranty. This is a Kia flaw not any damage my family has inflicted on the engine. Henderson Kia is expecting me to return my rental vehicle to my local Enterprise today. If I do that, how will I get home? How will my children get home from school? How will I pick my husband up from work? and most importantly, how will we be able to drive back to Nevada to pick up our Sorento? It floors me all of this back and forth with Henderson Kia and Kia Consumer Affairs. I have saved all of my 20 plus emails with Henderson Kia. As of this moment, my family is still in limbo and Henderson Kia is saying that it is only Kia Consumer Affairs that can extend a rental car and Kia Consumer saying it is only the individual dealership. Please help. Thank you for listening.

One of our customers at our shop has a 100k mile warranty on her vehicle and her Valve Body went bad at 94000 miles. It is a part that should be covered under warranty. She has kept up on all of the maintenance on her vehicle per the warranty booklet and has records to prove it. Peak Kia was awful to deal with. They suggested replacing the Transmission and that it wasnt going to be covered under warranty. The grand total was 4000 dollars. The assistant service manager was a complete jerk. He stated that if she didnt have 3 Transmission services at 30k, 60k, and 90k then her warranty was void. I read the warranty book a few times to make sure I wasnt missing anything. She was supposed to at 90k for normal driving conditions.The book stated at 30k and 60k the Transmission should be serviced if the car is driven in severe conditions. Her car is not. We have been trying to get this covered since June. I have spoke to the corporate office in July and still havent received any word from them. Completely unacceptable! She has called multiple dealers as well as corporate and has only heard back today just to tell her they are still working on it. Come on, seven months. Here is what I have gathered from the situation. Kia could care less about their customers. Kia would rather lose a customer than please a customer.

I purchased the Kia about 1 1/2 years ago. I have 48000 miles on it. Last week it started blowing white smoke out of the tailpipe. I checked the oil, which was fine, and then called and made an appointment at the dealership since it is under warranty. I took it in yesterday only to be told that the engine was ready to blow. I thought my day couldnt get any worse until the Kia rep told me that I needed to gather up all of my receipts and that of all maintenance reports on my vehicle. It would then be submitted to Kia to see if it met their approval for their warranty. This would have been fine except for the fact that the service person told me that if I ever went over 3500 miles in between changes they would decline the warranty. I have completed oil changes at home and the service person said that would be fine except that I have to prove that it was for the Kia. Now, there was no indicator light that ever came on in this vehicle. I have faithfully changed or had changed my oil and again NO INDICATOR light came on that anything was wrong. Basically I was told good luck in getting it fixed. I have read the other complaints and it seems like I am not the only one. I owe 26000.00 on this vehicle and they said that if (when) Kia declines the work then they will be happy to replace my engine for the price of $5000.00-$6000.00. Even if I didnt complete the oil changes that I did a BRAND NEW car should not have a blown engine in 48000 miles.After speaking with their rep it was made very clear to me that they are going to decline anything that I give them. When I asked about it being a Kia issue that the indicator lights werent on I was told Well I dont know why they didnt come on and Slug in the tank means oil leak I stated to the rep that if the seals leaked because of a problem with their motor that would also cause slug in tank too right? The guy told me You would have to prove that. I will never buy another Kia. Their warranty sounds good but is full of loopholes to make a customer believe that they are getting amazing coverage when what it really is is a way to screw people out their money, their car, and their wellbeing.

My drivers seat keeps breaking where plastic surrounds power area. Kia will not help me. They say its an outside influence. What do I do after 5 times since 2013?

Last Friday it was raining and I was parked in a stall at the grocery store. I was on the phone (which comes through the radio) when I heard a loud POPPING sound and the radio went off and the screen completely black. I took the vehicle to AutoZone first as it was believed to be the fuse. The fuses were fine not blown. I then took the car to Car Pros Kia in Carson on Avalon Blvd. They charged me $118.00 for a diagnosis ($668.00) & then they say that the radio is blown. They would have to send it out for repair which would be $550.00 ($668.00-$118.00) and if they found something in it like coins & or toys/foreign objects then it would be an additional $1,500.00 on top of the $668.00. I asked if it was covered and because my car had 106,000 miles it was not covered! Out of ALL of the cars Ive owned this has got to be the worst. 3 MOS after owning it the stitching in the rear seats and the drivers seat began to come apart and of course this too wasnt covered under the warranty. I purchased this vehicle new (traded in my 2006 Volkswagen Passat, which was the worst decision Ive ever made. They dont care about their customers. I will NEVER purchase another KIA.

I will never buy another Kia. Period. We contacted the Kia Corporate office to help with an issue we had after our car broke down on the side of the interstate 2 times after being serviced at 2 different Kia dealerships, Langdale Kia in Valdosta and Crown Kia in Saint Petersburg. Kia Corporate gave us the run around, telling us they would send our service request upper management to have it approved. After 3 weeks, they finally told us that no our car wasn’t under warranty! What?! It’s like they didn’t even read what we submitted. Kia doesn’t know how to fix their own vehicles and doesn’t care if they break down multiple times. This has been a horrible experience. Now we have a car we own that can’t be repaired since Kia doesn’t even know how to fix it.

First I had to replace the clutch in my 2012 Kia soul ($700.00) and it had less than 70k miles. So I just happen to google the problem and its one of the top problems with the cars and Kia is debating or may have already quit with the production. This was 2 months ago. Now my wheel bearings are needing replaced? My soul has 70022 miles and I am so annoyed with the warranty not that it would have helped - I bought it 1000 miles used... give me a break. I am going to get in touch with consumeraffairs. This is ridiculous.

I was one of the misfortunate people to purchase a used Kia. There was 70,000 miles left on the warranty but I did not know that this did not transfer to the second owner. Kia is one of two companies that do not allow for transfer of warranty. I had the ball joints replaced at my Kia dealer and within a short time the engine overheated and required over $1000 of repair. I question what was done to the vehicle while being serviced. Overall the service at Kia has been poor and when I complain I am treated as if it is my fault. I will never own another Kia vehicle.

I went into Kia for a recall on the engine Sept 2017. On Jan 2018 the engine dies out on me. I get the worse customer service in the world. I never get calls back. I made a complaint to an employee and he tells me it will be approved for a new engine and he will call me back by the end of the day to let me know when the loaner car is ready for me. 4 days later I get a call saying they have a rental car ready for me to pick up when Im ready. I go in to find out I have to pay $200 deposit out of my pockets. I dont understand how my car engine blows out because of the recall and now I have to pay $200 for a rental car? Kia should provide me with a loaner car or pay that themselves.

My car was booked in for a noise in the engine on 3rd Nov 2015. Heard nothing for 2 days even after leaving numerous messages as the lady dealing with it was either away from her desk, on a call or busy with other clients. Eventually got a call late Wednesday afternoon advising that they needed to strip the crankshaft which would cost R2300.00. I advised that I would check with my husband and call them back. When attempting to call them back late Wed afternoon no one answered the phone. I then received a call Thursday pm to confirm that could go ahead with the job. I confirmed it was okay. I heard nothing on Friday and when phoning Friday pm, none of my calls were returned. By now I was extremely peed off. I eventually got my husband to go to Kia Tokai to check on the progress of my vehicle. When he arrived the ladys attitude was, Why have you come to see your vehicle? He was then shown the problem with the vehicle and the mechanic explained what needed to be done, we were offered 2 options costing R3700 or R20 000. We agreed to the R3700. Were then told the parts could only be ordered from JHB on the Monday 9th. We then received no update on our car at all. I then tried to speak to the manager of Kia Tokai who was in a meeting when I called at 9 am on Thursday. 12th Nov. I called throughout the morning and left 3 messages in total. He never returned any of my calls. Eventually the service manager called me to enquire what my complaint was. I explained the whole story to him and he was going to check on my car and call me back. Surprise, surprise he did not call back. I eventually called him again at 3:30 pm. This is what I was then told: yes the part had arrived but did I not know that it can take 3-4 days for a part to arrive? How would I know this? They now need to check if the part is compatible with my vehicle, come on, get real. Do you not know what part to order? I must be patient and wait because while my car has been at their workshop they have booked other cars in as well which will be worked on first, dont I realise that the job on my car is a big one. How would I know this, I am not a mechanic. Am I not a client? Are some clients given special treatment? Yes my car is not under warranty anymore (was bought from this branch in April 2012) but I am a paying customer. By this time I was fed up and asked to speak to the manager again. I was put through to reception, who advised me to pls hold as he was on a call. I was placed on hold 3 times. The service manager then came onto the phone saying the manager was in a meeting and if my car could not be fixed by close of business Friday 13th then they would organise a car for me to use. What rubbish! I feel that I was put on hold so that the service manager could speak to the manager first. Was he really on a call or in a meeting because reception says his on a call and the service manager says he is in a meeting. What kind of manager does not take responsibility for his workshop and staff?Yes I understand that parts come from JHB, yes I understand that some jobs take time, but is it not possible for a person to keep a client updated as to what is happening to their car especially if it takes 11 days without a result. It is now 2:30 pm on Friday 13th November and to date no car, no call! Would never take my car back there again (if & when I get it back). Would never recommend Kia Tokai to anyone as I would not want them to have to endure such incompetence.

My Kia Sorento 2011 had 59,*** miles on it and it jerks when it shifts at 2nd and 4th gear. I brought it to Jerry Seiner Kia in Salt Lake for service. I told them the prob and I have a strong feeling its the transmission. They tested it and said there is nothing wrong. I just need to change the transmission oil which would cost over $200 since warranty would not cover it cause its for maintenance. They also reset the computer box because accdg to them, it saved the driving pattern of the previous owner so they had to reset it. I brought the car to a different place for the oil change. On my way home, the car still jerks when it shifts. Called Kia and they said wait a couple of days and reiterated that Kia has different engine so it runs and shifts differently from other cars. Waited 2 days and cars still jerks when it shifts. Called back Kia and schedule an appointment. This time the car is on 60k miles but they said theyll honor the warranty since I brought it with the issue before it hit 60k. So they did tests on it and they said they will file a case with Kia and see what Kia says. Kia recommended things to be done but they wont change the transmission. It became a regular routine to go to Kia every Tues or Wed for 2 months (imagine all the gas I spent going back and forth since the dealership is 24 miles away from my home.) Prob started in Dec. and last week of January they decided to change the computer box. It kind of run smooth for 3 weeks until it starts jerking again and now when it shifts to 4th gear. Brought it back to Kia and the service manager specifically said, There is something wrong with the transmission. We need to make a case for Kia to approve transmission change. So I told him I wanna make sure its still under warranty although its now on 62k miles since I first brought it with the same prob before it hit 60k. He said hell try his best since we have all the records. I waited almost a week for Kias reply again, and this time they want to reset something again but it will not be covered with the warranty since its now over 60! It is just ridiculous that I brought it with exactly the same prob before it hit the 60k miles! And I go back and forth to the service dept for 2 mos which is 24 miles away, of course the mileage will add up! And now they wont cover the warranty! Imagine, before it hit 60k miles, tranny probs already! Ridiculous! Will never ever buy a Kia car again! Warranty is BS. Worst car ever! Waste of money!

My passenger side air bag light went on and I was told that I would need a new bottom part of a seat which would cost me $1.542.00. I feel that this is a safety issue that KIA motors should cover. I bought this brand new 2008 KIA Spectra. I call KIA Motors about this and the man that I talked to was not a helpful person at all and said it would take two days to see if they could help. Well, they called me within a few hours and stated they would not help me out. 3 yrs old and the car has this kind of issue.

During a service oil change at 30,000 miles, I was presented with an affidavit from KIA stating that I must pay $275.95 every 15,000 miles in order to keep my KIA warranty in effect and this had to be signed. This charge is to check the valves for carbon build up. If I don’t do this the warranty will be nullified. This new requirement is 2 years after the purchase of my KIA Sorento. This is a new action after the fact and KIA is charging the customer to keep it in effect. This was not a condition of our original warranty. Since this was the first time it was implemented, my dealer, Martin Swanty in Kingman, AZ discounted this charge to $179.00 plus tax.

Dont believe the warranty, just wait until your radio doesnt work and the repair department asks for hundreds of dollars to replace it. Next time, when I buy a car, Im going to look for a warranty that really is a warranty.

The week after I bought my Kia, the Kia dealership in my neighborhood changed to a Lexus. You would have thought the sales team would have told me when selling me my car. I thought I was getting a dealer near my place for easy repairs. So when I broke down with a flat tire, I called roadside. Im on a lease so covered. But they said I had to have my car towed to two cities away unless I wanted to pay for it and apply for reimbursement. They said Id just have to wait for my reimbursement. That reimbursement was denied after two months of waiting. According to Kia, I should have had my car towed and repaired over an hour away rather than the block from my house at the Discount Tire center I took it to.Trying to get them to respond is also a system set up to make the customer just give up: youre not allowed to talk directly to the department making the decision. Each call is to another department that has to advocate for you. That department is always backed up with calls. So to get 300 dollars back from an allegedly covered roadside service need, it has taken three months and it was denied because they closed the Kia dealership in my city.

What started out as a seemingly annoying problem went from bad to worse. The fan on my heater/air conditioner wouldnt turn off. I immediately called Kia and was told not a problem - bring it in and they will take care of it - earliest appointment was almost 2 weeks. THEN, about 8 days later the idiot lights related to the fan started flashing. Called again, not a problem - probably set off a sensor due to the fan running. THEN, while driving on the freeway, all the dashboard lights related to speed, mileage, gas level... went OUT along with the headlights. Called immediately and was told I could drop it off but they didnt have any loaners so it was decided I would bring it in the next day. When I came in, I was told I would be charged $102 for a diagnostic test - since it had to be done I agreed. After waiting 3 hours they said they couldnt find the problem so I got a RENTAL for $35 a day. After waiting all day to hear something, I got a call - still no resolution and it would cost me AT LEAST another couple of hundred to continue to locate the problem. NO CHOICE!!! I had to agree - I needed my car back. So today I get a call - the wiring harness which controls everything frayed and melted!!! And SURPRISE, its not covered. How the heck is that not a problem with the product??? So, now I have to pay over $1000 to get it fixed. UNFREAKING BELIEVABLE!!! BUYER BEWARE.