I am writing this letter to notify KIA Motors Finance, that I had to pay $ 4435.11 on November 24, 2019 to Nov 29, 2019 with Enterprise Rental Car under vehicle# KY351854. Also rented a car rental with Enterprise today 12/9/2019. Since the 15th of November 2019, I been calling the Hyundai Leasing company to send me my title and still no answers or documents. The company tells me that they have not received the title from Hazlet DMV since 9/2019. However, when I called Hazlet DMV, they stated that they sent it back on 10/23/2019. I went to DMV in Hazlet and they gave me 2 forms to faxed to the Title Company on 11/25/2019, and Hazlet DMV, has yet to receive any title documents.I have 2 Kia vehicles that I am leasing thru your company. I had to return my NY Plates this month. I even asked for a power of attorney documents since November 2019 and finally only received one. When I went to DMV Hazlet on 12/5/2019, they stated that they need the titles. Previously I created a Fed EX Account and now is still in process from Newport CA, since 11/26/2019. Oldbridge, NJ 008857. We are extremely disappointed. The majority of the workers that you have are dishonest. I never received one phone call from your agents, to let me know what was going on. It would be appreciated if I can received some type of reimbursement, and be excuse for my Kia Leasing this month, since I am not able to drive these 2 vehicles. Thank You so much for your understanding and appreciation.

I am still waiting for the Kia branch in Johannesburg, Meadowdale to let me know whether reverse light switch of my Kia Picanto will be replaced as its torn and beyond economical repair. Rochelle, the service advisor, promised me she will keep me updated within the next 3-4 days. My car went in last week, Thursday, for handbrake and starter repair. I phoned today after a whole week waiting to hear from Kia Meadowdale. And apparently, Rochelle is still waiting to hear about the warranty on the switch. Why is something so small taking so long to get feedback on?

Ive been buying a Kia since I was younger. And now I have had problems. First I had my back tire lock on me. Went to Kia and they told me that my car warrant was not in effect. Then my air conditioner went out and same no warrant, They said that 2 yrs ago. And now my clutch. My car is only 5 yrs old. And at this time Im at 10005 miles so again they say Im over just 5. I believe you owe me. Damn it. Wow I never had problems with a Kia. So how can I not have warrant back then when I was under 1000. You people are all lies... I will never buy another Kia again. I have not miss one payment or never been late. I cant wait to pay this car off and sell it.

If there is any attorney out there my last post is big. There was a Engine recall due to the engine creating oil sludge. Hundreds of people out of a car and accidents due to the car locking up and shutting down. Consumers are being told its due to lack of changing oil.

I purchased via bank loan a 2008 KIA Sorento SUV Ex AWD in January 2016, sold to me for about $9,995.00 with 60,000 miles. I probably still owe about $7.000.00 to the bank. Initially when I first drove it, my son-in-law noticed it had a loud noise. I accepted the noise coming from the rear considering it was just the design of the car. Not yet one year, I have a continuous unresolved check engine light, that no mechanic shop could resolve, which eventually meant, to take it to the dealer for resolve. The mechanic there could not find its problem, because repairs made previously for the specific code for the unresolved check engine light. So mechanic at Dealership resets the light to off, but mentions, my model year vehicle had a 2010 technical service bulletin (TSB-023) that the rear differentials can be bad in this model year vehicle causing bearings to wear out, and recommending new rear differential replacements. So I find having a bad rear differential is unsafe to drive. That Toyota issues Recalls for bad Rear Differentials. But KIA gets away with not having to issue Recalls, only Technical Service Bulletins for bad Rear Differentials? The Dealership was aware by receipt of Technical Service Bulletin issued in 2010, that this car could have this problem. As consumer, I am not a mechanic, and kept in the dark for a bulletin I would have to buy to learn all the faults about my model year car. How is it one manufacturer (KIA Manufacturing) does not have to issue recalls for Rear Differentials? That is why it became issue for Technical Service Bulletins because so many KIA models have this problem. But is not a recall? And yet, bad rear differentials are recalls with other manufacturers.I researched my car prior to deciding to purchase it. I found no repairs, nothing major performed on the vehicle, leading to me, I had a sound car. But it also answers it wasnt inspected for the Technical Service Bulletin issue. No mention about any inspections for recommended Technical Service Bulletin issues. Advise all consumers purchase a technical service bulletin for your used car you ever decide to buy. Not every issue is decidedly recalled. Although with other car manufacturers, a bad rear differential is recalled because it jeopardizes safety, i.e. Toyota. And how KIA apparently doesnt have to recall their 2008 KIA Sorentos for bad rear differentials, which are proven common issues with this model year car makes me question are they allowed to have numerous KIAs with bad rear differentials in Technical Service bulletins and not have this issue as recalls? One person had their KIA wheels lock up suddenly while going down hill, and the vehicle slid sideways when the wheels locked up. What I am really getting to... it this practice allowed? Make every issue a Technical Service Bulletin, even if it jeopardizes safety? Or, is it up to the manufacturer to determine what issue is safe or unsafe? I just feel like I am being deceived and puts my car at risk to my life and the lives of others on the highway because of possible deception or fraud.

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there. The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call. The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening. I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

Kias customer service department is the absolute WORST customer service department that I have ever dealt with in my 52 years of living. I paid my car off more than 6 months ago and I have called at least 12 times in the past 4 months seeking assistance but, I have been unable to obtain my title. Every time that you call them, there is a new excuse. First, it was lost in the mail. So, I asked them to provide a duplicate. The next 10 calls I was promised something by mail. Here I am 4+ months later and I have still not received anything from them. Im at my wits end. Do yourself a favor and NEVER deal with this lousy company. If they gave me my next car for free, I would actually tell them to keep it. Thats how angry I am. Im going to call a local TV station in NY and ask them to help me rectify the situation by getting them involved and embarrassing KIA in front of thousands of their viewers. Im not going to get mad, Im going to get even. MORAL OF THE STORY: DO NOT BUY A KIA.

Recently our daughter left the overhead and parking lights on overnight, draining the battery. Normally that would not have been a big deal. However, the car was parked in a carport and COULD NOT be moved out of it to get a jump start because the car could NOT be taken out of Park into Neutral!!! It took about a dozen calls to find a service station that had a portable jump system to come out and get the 2014 Kia Sorento started, causing my wife to miss a doctors appointment.

Rear shocks were leaking - I had to replace rear tires, car has 56k miles. Kia says Kias 60k warranty or 5-year warranty is void because 15 wheels were changed to 17 and car wasnt build for 17 wheels and tires (give me a break). I asked several tire shops. All said tires were ruined because of defective leaking shocks, not the size of wheels or tires.

Kia Sorento wont start. When I get in the car to start it and push the button, everything on the inside will come on, but the engine wont turn over. I have been stranded 5 times this week, and now the piece of ** is sitting in the parking lot at work and wont start. Sometimes, if I sit there long enough, I can get it started. Several months ago, I could not get it started. I called Kia Emergency rescue and a wrecker driver showed up. He got in the car, pushed on the brake (to the floorboard) 3 times and it started right up. He said that this is a common problem with Kias and that is how you get it started. So - that is what I have been doing, but the problem is just getting worse. Two weeks ago, I was headed out of the office to my daughter in labor, and guess what - it wouldnt start. After about 15 minutes I got it started. I called service at the dealership where it was purchased, and at first they denied it, then the lady on the phone said that Kia was aware of this problem. I asked her why were the consumers not made aware of this. She had no answer. Earlier this week, again it happened. I called Kia direct and filed a complaint and was given a case number. Of course, they deny any knowledge of this problem. They asked me if I wanted the car replaced and I told them yes, but not with a Kia. That didnt go over very well. So on a Saturday, I have to get a ride to my office, pick the piece of ** up and go to the dealership with it. I have already been told they wont give me a loaner car. We will see about that tomorrow. I am very disappointed with this vehicle. Oh yes - the 3rd back up camera is out. This car is only 1 year old. Do not buy Kia. They do not back their product! As soon as I can, this thing will be traded for a more reliable vehicle.

My 2013 KIA Souls clutch blew up at 11,000 miles after purchase. KIAs service department located at Temecula, CA said the warranty does not cover the Clutch because it is a worn item. So I paid the $1,544 for a new one. The replacement clutch grinds in first gear after just 2,000 miles. A friend, who happens to be a top notch auto mechanic, said it has a bad release or throw-out bearing. I can get by with this problem if I use unorthodox methods for shifting in/out of first gear. A mechanic for KIA said the clutches were built to last for 40,000 miles prior to recommended replacement.I contacted the Lawfirm McCuneWright, LLP and they may be interested in a class action lawsuit. They have sued and won huge lawsuits against Hyundia/KIA in the past. I noted there were 1,360 complaints against the clutch, alone (from forums, blogs). Forcing Hyundia/KIA to recall all KIAs/Hyundias from 2010 to 2015 and refunding the clients money would bankrupt them. I have a legal career of approximately 35 years. Hope my experience helps somebody.

I purchased a 2017 Kia Sorento. After cleaning the plastic plate in front of speedometer with glass cleaner as recommended. I noticed that there were spots on other side of the plastic. This should not happen. Kia would not repair the problem and brushed aside the problem with the simple statement that it looked like outside influences were involved. Gee, could it be that KIA did not properly seal the plastic covering protecting the speedometer? If you buy a KIA, be prepared to fight for everything under warranty. Personally, I am getting rid of the Sorento and buying a car that lives up to its warranties.

This car has been great, no engine problems or anything like that. My complaints are the cosmetic issues the car has. The car is Dark Cherry in color. At 21,000 miles and a year and a half later the clear coat is coming off the headlights, warranty will not cover it. Somehow a fly got into the tail light and is stuck on the inside of the part that wraps around the side of the car and can be seen very easily and I was told by the Kia Dealership that its a sealed unit and that should not happen but warranty will not cover it. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. My experience with the car has been great, its fun to drive but the cosmetic issues are driving me crazy.

After reading all the problems and issues everyone has faced with the Engines seizing in their Kia Sorentos, I was terrified that I would have the same issues. On April 20th, I was driving my 2012 Kia Sorento when without any warning my engine shut off, lost power steering, braking and everything. It was a pretty intense few seconds while I was sure I was going to get into a major head on collision. I managed to get to the side of the road. I tried restarting the engine - nothing, the dashboard lit up like a Christmas tree and then the inside of the car started filling up with smoke and the smoke started rolling out from under the hood. I got out of the car, grabbed the fire extinguisher I have in the back, lifted the hood and was prepared to see flames. Nothing but lots of smoke. The care was towed to the dealer and was told the engine had suffered a catastrophic failure and seized. Thats when I started reading about all the issues everyone has been having.Kia instructed the dealer for me to show proof of maintenance, I went to the mechanic that has done all my service and he gave me a printout of the services performed. Kia still was on the fence and had the dealer pull the cover and check for sludge. The engine was clean - no sludge whatsoever. I did some research and found out that there is a lawsuit in progress against Kia for this very issue, plus a recall notice. Long story short, document everything, keep your records, do some research and having everything with you when this happens to you. Kia is replacing my engine with a remanufactured long block and providing a rental car at their cost, all covered under the warranty. I had 85K on the car when the engine seized.

2003 Kia Sorento - I used our savings money and paid cash for our Kia and it only had 4,000 miles on it. Now, it has 53,000 and it needs a new engine. The wrist pin went out on it. Well I thought we had a warranty on it, 100,000 miles or 10 years. Wrong! They told me my warranty ran out in 2008 and I bought it in 2005. I am so mad about this because I am on disability and I don’t have the money to put a motor in it and I think it shouldn’t have needed one anyway. This car still looks brand new inside and out and has been taken care of. So now, I have a beautiful car that’s paid for and doesn’t run! A motor should last longer than 8 years. I love my Kia but I don’t like they wouldn’t do something about it! I will never buy a Kia again. My daughter just bought a 2013 Kia Sorento because she loved mine. I sure hope her engine runs well!

KIA makes a good car, but your experience with them as a company will be TERRIBLE. KIA delayed (by several months) applying the payoff amount to my old Sorento I sold to them, after I purchased a new one. This ruined my credit because KIA falsely claimed I did not turn in the car and never paid the last payment. This was all lies that they sent to the credit reporting agency. Customer service only transferred me to collections -on a car KIA purchased from me months ago. No one cared to listen or help. I resorted to a consumer lawyer and will hopefully get this resolved. After I involved a lawyer, I started getting letters from KIA in the mail stating I owed money from leased KIAs I had years and years ago. I will never buy from KIA ever again. They will take your money and keep taking, and when they do not apply it to your account, they turn you in to collections.

I bought a Kia Cerato in February 2011. Since I had this vehicle I’ve experienced a vibration when it is in 3 gear. The car went in for the gearbox to be repaired or replaced. Unfortunately after 3 weeks being sent from one gearbox service center to the other, Kia South Africa can’t get authority from Korea to get the gearbox replaced under warranty. It will be send again today for a 3rd report but even this might not get Korea to condemn the gearbox. Kia SA are not prepared to provide a loan vehicle as it is not policy nor do they have a spare gearbox to replace until they can find the cause of vibration. In the meantime I can’t get to my customers and this can result in me losing my job. This will be my last Kia vehicle!

While driving to see family 260 miles from home in our 2012 Kia Sorento with our 3 children and dog in the car, the engine started making a knocking noise. No check engine light came on and we had no warning. Since it was -10 degrees outside and we have our 5 month old baby, we tried to make it to the exit. Unfortunately about 2 miles after the noise started, the car completely died! We pulled over and tried to restart it with no luck. This car has 62,000 miles. Thats it! Tow insurance ended at 60,000 miles (of course) and we had to sit with the state trooper because it was so cold outside. The dealership we had it towed to was very helpful (Prestige Kia Eau Claire, WI). However Kia headquarters was awful to us. No help with a rental or the tow. Turns out the engine is seized and needs to be replaced. Garbage! We will never buy another Kia. Now we have to drive all the way back to get our car. Very unhappy!

I am writing in reference to the safety of my children. I am a single mother of two (one having a disability). I have purchased my second Kia in the past three years. I love my Kia Soul. I have only had this car a year and five months. I am very saddened to know that my motor is causing my car to burn oil so frequent that I am having to add up to a quart a week to make sure that my engine does not lock up on me. I am so upset knowing that as a single mother, I just cannot afford to buy an engine, a motor, nor can I afford to get one fixed. I use my car on a daily basis to transport my children, and for my job. I am planning a move across the country in June and I just do not know what I am going to do. Is there anyway someone from Consumer Affairs can help me get this fixed. My warranty is out because I am over 100,000 miles. I bought an extended warranty upon purchasing the used vehicle. I am aware there are recalls happening with Kia and would like to know if my car qualifies. I am taking a risk everyday on putting my children in that car. I was so upset when I spoke with someone in Consumer Affairs and the only response they gave me was that I better try and hire a lawyer! Please I am begging for someone to help me. After my family and I have been valued customers for years and have purchased a total of seven cars out of the East Tennessee lot, I know that there is something that you all can do. Please help!!!!

Since we bought the 2003 Kia Rio, we experienced electrical shorts in the HVAC controls, especially in the motor fan control – it burned out. I was told the electrical harness was not on recall and not covered after 12,000 miles.Since they wanted more than $600 for the switch, I fixed it myself. The motor switch has burned up three times. This last time, the harness melted at the switch. It should have a motor resistor but this model does not have one or offer one according to the dealer.Many other Kia owners claim they have had the same problem. Many, fearing for their lives (the car catching on fire) and getting the runaround from Kia, have gotten rid of the car and have sworn never to buy another KIA. I firmly believe a recall on this model is in order, it could save lives. A class action law suit is way overdue.

My car died on the side of the road and I called Kia Roadside Assistance. After speaking with an associate I was advised a tow truck would be out in 90- minutes. After 90- minutes passed I called to get an update and after being place on hold so they can call the tow truck operator the Kia associate advised me they were running behind and are 30- minutes away.This exact scenario went on over and over for 6- hours until finally I had enough and took a cab home. The next morning I called Kia Roadside assistance again and advised the new associate of what happened and they set a tow up and guess what, I was advised of the same scenario and again nobody came after lie upon lie upon lie. The service for Kia is non-existent so keep that in mind BEFORE you consider purchasing your or leasing a Kia.

My Venga 1.4 purchased in Nov 2014 has not to date reached more than 30 mpg approx. It has just over 4000 miles on the clock and I keep getting fobbed off. I have been told Its not run in. When asked how many miles do I need to do no proper answer given. Its down to my driving or the roads I use. Strange I use a roads or motorways I have had a license for 50 years and have driven most cars on the road includes HGVs. No one seems to give me a proper answer. I do not expect 42mpg as they state but I do expect at least 38mpg. I have keep a spreadsheet and mechanics that have seen it and customer service say that it is not a good mileage. But to date nothing has been corrected. KIA good car I do not think so. I had a Ford Focus 1100 and I used to get far more mpgs in that. My son has a Ford Mondeo estate top of the range 2 liter engine and gets 38mpg in that. So what has gone wrong? Recommend KIA. No thanks.

We bought a new Kia Soul from Doug Smith Kia in American Fork, UT on Dec 31, 2014. Drove home to Texas and noticed a rhythmic, vibrating, humming noise when we cruised at highway speeds. Possibly this is some kind of harmonic balance problem. It has gotten a bit worse as we have driven the car. It now has 2000 miles on the odometer. Took the car to local Kia dealer in Amarillo, Tx, Petes Car Smart, and although the two head mechanics rode with me and clearly heard and felt the problem, they could not make a diagnosis. They had the car for three days, said they had calls into the Kia engineering tech dept., but could not get help. They had me drive another brand new Soul right off of the truck, and it did the same thing. The head mechanic rode with me and he heard and felt it, too. We are not sure what course of action to take now.

Got this car in a lease in 2017 from a very bad Kia dealership in Fort Walton Beach Florida. Continuously kept up with oil changes. The rear tail light on the driver side malfunctioned or I had to replace it twice because the seal was not staying sealed. Then I’d PCS to Hawaii 105 thousand miles. And with no notification the car stops running. Take it to the dealership and they said, Oh well I’m sorry. You’re 5000 miles over the warranty. So there’s nothing that I can do. It’s $15,000 for a new motor. Very discouraging From dealership and Kia consumer affairs. Do not buy any Kia vehicles.

I actually have not had a problem with my 2016 Kia Sorrento. It now has 40K miles and it has been relatively trouble free. Dealership was good and provided good service. Not so with Kia customer service. I exercised my purchase option over 50 days ago and have struggled getting a title from them or getting any assistance with temporary tags as the old tags expired. For anyone exercising your option to purchase make sure you do it through your dealership and not directly with Kia as they are completely inept and not helpful.

In August 2010, I bought a Sorento and a Cadenza, the former was for my wife. On July 3, my wife got involved in a car accident and the insurance company of the other driver is paying up for the damages (he was at fault). I drove the car to the Kia official garage in Salwa on the same day (after completing all formalities). The car suffered damage to both doors on the right and all side airbags opened, plus the drivers seat belt damaged. Well, it is September 13th and the car is still at the garage. Every time I call, they are still ordering parts. Either they are lying or they are totally incompetent. I talked to the manager yesterday. He was very apologetic and said he will call the repair center and come back to me immediately. I am still waiting. The car has clicked 9000km and should have been replaced as it is brand new. I am now planning to get rid of both cars and buy something different (the cars are good but the service is shameful).

I have had issues with my transmission grinding in my 2008 Kia spectra LX, the transmission is a five speed manual. The transmission grinds while shifting in first and second. I had first brought the vehicle in for the issue in late 2010 with about 35,000 miles on the vehicle. They found nothing wrong. The issue persisted and has continued to get worse and now the vehicle is out of warranty. This vehicle has been to the local dealership 6 times and nothing can be found wrong. Independent repair facilities diagnosed the problem and recommended that Kia fix it under its warranty. Oddly enough, after the warranty expired and had taken it in for the last time, it needed a new transmission and the Kia dealership suggested it be replaced. The frustrating thing is that I was a master certified technician before I became disabled and know exactly what is wrong with the vehicle and continued to get the run around until the warranty expired.

I bought a Kia Rio in 2003. I was the first owner with 1,000 miles on it. It was on clearance. I didn’t need an extra car, but the price was too good to be true. 3 months after the purchase, it was still under the famous 100,000-mile guarantee. The A/C stopped working. I took it back. They fixed it. 8 months later, the A/C stopped working again. They fixed it. 2 to 3 months later, the A/C stopped working again along with the driver lock. They fixed both. This time, I told them that I didnt want the car no more. It was too much hassle and I needed a reliable car because my older car got totaled in an accident. This time, they got a brand new AC compressor. It worked for a year. The dealer told me the new compressor had its own guarantee. I told them I wanted to exchange it for different car. He said if it didn’t work, they will do it. They were very nice, so I trusted them. Less than a year later, the AC and car locked again. I took it back. I had enough. This time, they said: Were sorry to inform you. But if you would had come before last week, we could it replace it. But your guarantee on your A/C just expired. Now Im stuck with this piece of **! I keep advising my friends never to buy a Kia ever.

Dont buy a KIA!! They have the WORST customer service and when you have a problem and want to speak to a supervisor or manager they will not transfer the call. I will never buy another KIA and I would not recommend KIA to anyone.

Kia Mohave 2013 - I love my car so much. It have all what I need and more... I dont have any complain until I did the service of 30000 km. After that I found a small problem, but it’s bothering me. The outside temperature is very low - more than the real temperature. I told them that at the service and they change the sensor, but the problem didnt solve. Today it was very hot outside 47C, but its appear in the car outside 29. How come? After about 30 min its appear 33. Please help me... Whats wrong?

I am not a Kia owner but would like to take the time to make a complaint regarding a commercial that is airing during family prime time. I am watching TV with my two children and a Kia car commercial came on that used foul language. I am not sure who is doing the marketing that would use that kind of language. I do not normally take the time to voice an opinion but I really found it offensive to use unfavorable language for an automobile commercial.

The commercials are so inappropriate--women in barely nothing! There is enough trash on TV without you, all, adding to it! My children watch those commercials. You should wait until after they are in bed if you want those kinds of commercials! I will never buy a car for a company that needs to use scantily-dressed women as a tool to get sales.

Well I bought a 2014 Sorento and it has died on me 3 times. The 1st time the memory board went the 2nd day I had it. They fixed it. 2nd time the battery went. They replaced it. Well today 4/17 I went to start my car and is dead again, unknown why. We called to have Kia to come tow and speak to a sales manager cause the service department was closed as per secretary. She advised speak to a sales manager, left message, didnt get a call back. Called again and was told only one manager and we would have to wait until 4/18 to speak with someone. In the meantime I dont have a car and I have a disabled five year old with health problems and spends a lot of time in the hospital. What am I to do if something happens? Call a cab, better yet. Every month I go to Boston Massachusetts to Boston Childrens hospital. What if this happened going there and I was stuck. This would be a huge health risk. I want a new car. This is ridiculous!!

My daughter was in an accident 2/6/2013. She was hit on the front driver side twice. The airbags did not deploy. I bought my car in 2010 and I havent had any problems with it. I want to know why the bags did not deploy? Is there any recourse? Do you sue the Kia Motor Dealers? As of right now, I dont know if my car is totaled or not. What do you do when the car you are driving does not operate properly? My daughter is 8 1/2 months pregnant. This could have been really serious for her. She was hurt on her left side only where she was wearing her seat belt.

I noticed about a year ago that my backseats were wet. I thought my child spilled water. However, they were really wet again about three weeks ago. Within the next couple of days the floorboards were soaked. It has rained a lot lately. Someone rarely sits back there so no telling how long this has been going on. I called the dealer and made an appointment on Friday for Monday morning. I was told I would need to pay an evaluation fee of $125.00. I have read that this is a problem with this car and other Fortes. They said it was the seal in the tail lights. Of course not covered by the warranty. They have replaced my tail lights in the past. How do I know that they did not cause this when they changed them. My car is so wet it fogs up and ice is on the windows in the mornings. They replaced the seals and sent me on my way ($230.00). I got home and noticed that the tire well (with no spare tire) was full of water. I cannot get this water out of my car. Also realized that my back windows will not roll down. I have done regular maintenance on this car at the dealer since I purchased it. You would have thought they would have noticed this when they do their inspections or when they changed the bulbs. I think they knew this was a problem with these cars. They should have done a recall or at least tell you they need to be replaced after a couple of years. Now my car is ruined and I will never get this mold out of my car. I purchased this car in April of 2013 (almost six years ago). While I was waiting for my car to get finished they had a salesman trying to get me to buy another car. He was trying to say that the sun caused the seals to go bad. Dont know what makes them think I would buy another Kia ever after this. I took it back to the dealer that night asking for suggestion on how to get all this dripping water out of my car. The back seats of rust stains now from the water. The trunk is growing mold under the carpet and on the well hole. They are suppose to call me back today. I have not heard a thing from them. They should have paid for this to be fixed. Had I brought it in the first time it would have been still under the warranty. I have been a loyal customer. I have replaced my tires twice there (which the first set went bad right after the warranty was out on them too). I have the weather mats in the car and in the trunk. I am in the trunk a lot. The mat was never wet. I had no reason to pull it up and look in and see that everything under it was wet and moldy. I did notice a mildew smell a few times in the car. A coworker asked me about a month ago if I had had any real problems with my car. If I had known about this I would have told him to stay away from Kia. I paid cash for this car and cannot afford to make payment on another one but if and when I can, IT WILL NOT BE A KIA. Shame on you Kia!!! I have seen several post about this problem on different websites. You know this is a problem and have done nothing about it.

2013 Optima EX - Purchased this car in November of 12. I had it serviced at every 5,000 miles, and got all the way up to 32,000 where it had died 2 times before and restarted, but not this time. The motor is locked up, and needs to be replaced. Had it taken to a Kia dealership, and the hum hawing has begun. Much doubt has already been exhibited by the dealership in replacing the motor under the warranty. When we purchased this car, the dealer gave us a 20 year 200,000 mile warranty. Looks to me like it was worth the time to drive off the lot and then it was over, expired, worthless. I hope someone somewhere can make this right.

I have been getting my car repaired here for over a year and I never had a bad experience until today. I had a flat tire, called roadside assistance and when they attempted to take the tire off one of the lug nuts were put on crooked from when I got my tires changed months before. Once I got to the dealership Artie **., the service employee was extremely rude and dismissive. I told him that all I needed them to do was take the lug nut off and put it back on properly until I can get a new tire. He told me to write down my number and they would be in contact but it may be a few days. This was not fair to me because I just wanted them to fix what they did wrong and instead of being helpful, they were rude and inconsiderate.

I bought a Kia off the showroom floor. I drove it with no problem for about 8 months, then I took it over for a check up. Everything came back great, then it broke down. I utilized the road side assistance, and had it towed to the Clarsburgs Kia. It took them about a week to fix it . The eco had a glitch, and burnt up my fuel pump. I got it back, and put gas in it, and the check engine light came on, and there was a strong smell of gas. I called Kia, and they said bring it over. They checked it, and determined it was only the gas cap that was loose. They said they fixed it. 4 days later, I put gas in it, and the same thing happened. I took it back, and they now have my Kia again. This time, they gave me a loaner Kia, but Im tired of spending my days off in the Kia dealership, getting my 2011 showroom Kia fixed, week after week.

I have never received such poor treatment from a company as I have from Kia Canada. I need warranty work done on my car and I live more than 1000km away from the nearest dealership. They will tow my car there (roadside assistance), but Im responsible to pay hundreds of dollars for a flight, cab for 40 mins from the airport to pick up my vehicle, pay for a hotel, then travel over 1000km where I not only pay for gas, but a ferry as well. I would never recommend Kia to anyone, they will not give authorization to any licensed mechanic to do any work. I will NEVER purchase another Kia.

2016 Kia Soul. 23500k miles on it... engine started making a noise while accelerating slowly. Checked the oil. It was low but in serviceable area of dipstick. Checked for leaks, including checking the filter. Took it to the dealer and the check engine light came on for the first time. Dealership is now saying that the oil filter was loose and all of the oil leaked out. The oil was not changed at the dealership so this is their tried and true way of denying the warranty. They used to void the warranty outright if the change was not at the deal but now they say the part failed. This car has been to the dealer two times for oil related issues. The first time oil was leaking after they changed it and they blamed the drain plug failing. Before I took it in that time I checked and the plug was loose. Of course this was covered under warranty because they messed up but would not admit it. This time, they blame the filter and claim oil was all over the underside of the car. ODD!! I was under the car to check it 20 minutes before it was in the deal ship and there were no leaks found?? Now the outcome is a blown engine that Kia blames on faulty service. Dont touch them.

My wife was in an accident on Monday, 10/31/11 on Hwy 741 and her car was totaled out. My wife has developed pain in her neck and back area, now her chest. During this accident, none of the airbags deployed at all. We had a wrecker driver take our car to a body shop in Forney, Texas and the manager showed us 5 other cars that were Kia that had the same problem to where the airbags havent deployed. Is this a defect in the system? My wife could have been in a very serious situation or even killed in this accident. We put our trust in these cars when we purchased them from the dealerships and later we found out that they are not working properly.

Kia does NOT stand behind their 100,000 mile warranty at all. Bought 2006 Sedona new. Within 12k miles, both left and right turn signal lights going out all the time. Head lights burn out every other month. Front rotors and brakes need replaced, 12k and again and again. Bolts came up missing on sider door. Thermostat caused the check engine light to come on. NONE OF these item were covered! AC compressor went out twice, was fixed under warranty. At 60k, the Air bag light came on. Again not under warranty, 1500.00 to fix that. More headlights and turn signals all throughout the ownership of this Van. Rotors and brakes again. Blend door for AC and heat making a clicking sound in the dash. Valve covers leaking. Rattle and clunks in the front end now. Intermediate No start, No Crank, battery is good. All electrical items work with no crank no start. Found out this is a Junction box where all the wiring connect to along with the engine disable and key fob. Now the key fobs have to be reprogrammed at the dealer and they want anywhere from 52 to 80 dollars for that? This has to be one of the worst designed and most UNRELIABLE Brands on the road today.

I will NEVER EVER buy a KIA Optima or any KIA. First it has a bad AIR CONDITIONER, now my engine is BLOWN. Warranty does not cover it. I bought a 2014, last year although I did oil changes engine started to let out BLACK SMOKE. Took it to KIA, they said I never did an oil change even though I showed them Oil Change receipt. They took the engine apart and said we needed a new engine. So the car is sitting outside my house with no ENGINE. It sort of an advertisement that KIAs are NO GOOD, NO GOOD. My other car has almost 160,000 miles, no engine problem. I had 2 Toyotas, they ran over 200,000 miles - never had engine problem.

Have you ever had to replace a radio in the first 3 years of the cars life? Unbelievable! Took it to the dealership, and we were over the warranty by 2,000 miles. Back to the original question - Have you ever had to replace a radio within the first three years? Let me take this one step further - have you ever had to replace a radio... period? From my own personal experience of over thirty years of car ownership, I can say with great confidence the answer is NO on both counts... that is until I owned a Kia. Before you purchase this car, consider the possibility that they stock it with POS electronics that will go up shortly after the warranty expires. Oh, almost forgot the cost for a replacement of the POS radio is $2,000. You did not misread that quote. $2,000 to replace something that will likely go up in another three years. Before you think of buying Kia, look elsewhere for manufacturers that are willing to stand behind their product!

Everyone I know that has a Kia seems to have a problem with the car cranking but not turning over. It is the CRANKSHAFT SENSOR. I hope this helps. Its about $60 at Autozone - on my 2005 is located under the belts on the passenger side.

Powertrain warranty: I have 2006 Kia Spectra 5 with over 80,000 miles. I started to experience slippage and loss of power in the transmission. The car downshifts on its own while driving. And when trying to accelerate the car after stopping the accelerator pedal to the floor, the car does not respond. I took the car to two separate repair shops after calling the warranty company to file a report. The warranty company proceeds to send out an adjuster to inspect the car and proceeds to tell me he did not experience any issue in his test drive. I proceeded to call the warranty company and I am told that they will not fix anything unless it occurs when the adjuster is driving the car. I proceeded to tell them I am starting to think that they do not want to make the repair since the warranty will be ending at 100,000 miles. Is there anything I can do?

Problems with engine noise from my Kia Sorento 2012. Call dealer 6 times, no response to my call... My car shutdown on Freeway or highway twice, serious not a risk to take when I have my children with me. Very sad because its a lease and will return and lose my downpayment!

Performance and customer service from dealership: I was never given a chance to drive my New 2012 Kia Rio by the salesperson. Being a woman, I felt they took advantage of me. No test drive, who does that. It was a cash sale. Yes, thats right. I shelled out a cool $ 19,924.05 and now, I am getting treated like crap by the local dealership. I was not told there was not a spare in the trunk. So all this time I m driving around thinking it was a spare not a box and a small compressor that doesnt work. It took me having a flat on a cold snowy day with my baby in my car. They refused to send a courtesy shuttle for me and kept giving me the run around. I then called for roadside service which showed up 1 hour later. I could change the tire and the hole was too big to fix with the so-called repair kit, what a joke. That is just one issue. Second complaint, the gas mileage is not what the sticker price claimed. I spent too much on gas with that car. And third complaint is the car drives lousy and rough, it doesnt even drive like a new car, no smoothness, and I feel and hear every bump in the road. It has a pull and drives real slow and doesnt take a hill at all. The car has no power at all. What liars to get a sale. These people should be ashamed of themselves. Poor service and no care for the customer now that they have got my hard earned money. Do I take a loss and trade or just sell the car out right and go to another dealership? I knew I should have gone to Ford. I guess you live and learn you people are real jerks. Now, they have my car that was towed to them. They have no tires on hand and had to order one at my expense, $100.00 to be exact. And, they refused to give me loaner car until this issue could be resolved, but I raised so much beef with them they finally obliged me and gave me a used Sonata to drive. That is the least you could have done. Do I sue or wait and see what Kia is going to do about my car. Twice they tell me nothing is wrong with the car, I drive it daily and I know that there is. I even had my son fly in from Virginia to drive it. I figured maybe it was operator error. Wrong, it is that cheap made car which should have been recalled in my book. The overall performance is shabby to say the least and has no high quality performance and for a 2012, it drives like it is 6 years old or more.

I purchased a 2014 Kia Soul Base from Halleen Kia in North Olmsted Ohio and recently received a recall notice from Kia concerning a Pinion Gear issue that could result in a crash because the plug that was adhered at manufacturing was done incorrectly. I promptly called halleen to set an appointment because I happened to have the day off and received a recall notice. I called to set an appointment and was told that they could not get me into service until next week. I was then told that this is only a problem as the car ages (which is very concerning since I recently switched from Toyota to Kia and I was a loyal Toyota owner for many many many years and this is a concern because I tend to keep cars for 8-9 years and over 100K miles)... I hope I have not made a bad purchase in purchasing a Kia and making the switch... In the past the Halleen Kia departments have been A-1. I hope this is an isolated issue and I hope that service will continue to be 5 Star.

On Wednesday, October 31, my Kia Picanto broke down. It was towed to Kia in Alberton (arrived 09:30). I had called Bennie and arranged. He said they might not have a chance to look at it the same day, which I understood. The following day (Thursday, around 15:00) I had to call Bennie back to find out what was happening with my car. He told me they were stripping it and they were suspecting the crankshaft. The following day (Friday, around 15:00), I had to call back! Now Bennie was on leave. I asked to speak to the principal as I was not happy with the service. No one was getting back to me and now my car is standing while hes on leave? I spoke to Jaco, who promised he would find out and call me back. Paul called me back. They were putting in the warranty claim and I would have an answer by Monday. I asked for a loan car and Paul said I should contact Kia SA. Monday I contacted Kia SA as I still have had no call from Alberton. I asked for a loan car and told Jessica about my issues. Jessica said its up to the dealer to provide a loan car. She will call me back. Tuesday Sean called me and said they sent my claim on Monday. I then called Kia SA and spoke to Brendon. Both Jessica and Brendon have not returned the calls!

I purchased a used 2016 Kia Sorento fully loaded SXL (Highest trim, original MSRP of $43,000) for $27,000 + TAX/FEE with just under 40,000 miles on it in 2017. I had the car shipped to me from Gary Rome KIA in ENFIELD, CT (Never do business with this dealership. They are dishonest). I live in TN and they shipped the car down to me after a brief negotiation of price over the phone. From the moment the car was delivered to me I had several issues that the KIA dealership that sold me the car should have taken care of. 1. The panoramic moonroof was sticking and wouldnt close properly. 2. The car had tires on it OLDER THAN THE SUV ITSELF! 3. The tailgate was sticking and not opening properly.4. The keyless entry and automatic tailgate opening both did not work properly (Less than 60% success on keyless entry, 90%+ failure on tailgate feature). 5. The car was delivered with only ONE key fob (Promised two, never made good on it. Thats $200). 6. The exhaust system on the SUV had a catastrophic failure resulting in complete loss of engine power and leaving me without a car for over a week while car was at local dealer being repaired under warranty. All these issues in a $40k SUV that was under 40k miles and about a year old.Despite all these issues, the warranty covered fixing the exhaust (Melted catalytic converter), fixing the moonroof (Lubrication added and hardware adjustments), and a temporary fix on the tailgate sticking (Anti-Stick coating applied. Didnt help for long. Problem returned within a month). The dealer never acknowledged the keyless entry had any issue telling me I had to physically remove the key from my pocket for it to work properly. This defeats the entire purpose of KEYLESS entry. This is 100% unacceptable and they know it. Despite all these issues upfront, I enjoyed the value of the features in the car and wanted to keep it. I kept it for about year and traded it in 2018 for a Lexus (Ive never had a single poor experience with Lexus. They are worth every extra penny and their keyless entry JUST WORK!).For those considering buying a KIA here are some PROS and CONS based from my experiences with the product and company. PROS. 1. They honored warranty work. Never cost me anything other than inconvenience and time. 2. Cars come with high end features for less cost. 3. Buying a used KIA is very attractive from a price/value perspective. 4. Quality of KIA has improved dramatically over the years.CONS. 1. Car had tons of issues, some of which like the keyless entry that KIA refused to acknowledge were issues. 2. KIA vehicles DEPRECIATE LIKE A LEAD BALLOON. NEVER buy a brand new KIA. Youll get taken to the cleaners on your trade or when you decide to sell. Even if you buy used, the trade/value of their vehicles are TERRIBLE! Having owned the 2016 KIA Sorento for about a year and getting the mileage up to 60k miles, I was offered anywhere from 20-22k in trade AT A KIA DEALERSHIP! A Ford dealer offered me $23.8k. I paid $27k. Car dropped between 3.2-7k in value in 20k miles/1 year. Seriously? Even the KIA dealerships dont want their product back. Very disappointed in value retention of product. Some dealerships didnt even want to offer anything because of the KIA name. Maybe I just got unlucky and was delivered a LEMON. However I dont give KIA a pass for this since I purchased a practically brand new car from THEIR FRANCHISED DEALERSHIP and was delivered an absolute piece of garbage. I purchase a new 1-3 year old used car (Normally off lease) about every 1-3 years. I favor high end luxury cars in the price range of $30-40k. There are three car manufacturers I will never buy from again. BMW (These cars are fun to drive but absolutely trash and maintenance and repairs will eat you alive). KIA (These cars on the surface appear to be great values but you get what you pay for). Mitsubishi (My first car was a Galant. Head gasket blew up at 60k miles. Car was babied and I expected to get many more years of life out of it. This happened when I was just out of college.) Congratulations KIA. You made the list. Ill never buy your brand again because of the terrible experience and product you delivered.

To start things off, I just want to say that I WILL NEVER purchase another Kia. Back in November of 2019, I hit a deer and had to have somebody work done at my local body shop. When that was completed, I had to take it to Kia of Lincoln, NE to have the new module that was put in by the body shop reprogrammed. What was supposed to be a simple fix, Kia of Lincoln ended up having my vehicle for almost a month and a half. They also had to fly a tech in from another state to figure out what was wrong with it and why the codes wouldnt clear. They hardly ever communicated with me on what was going on and when Id call in to get an update, they would have to call me back or say that they were still trying to figure out the problem. When I finally got it back, it seemed to function as it should. However, that didnt last long though. There was a several times where I would have sensor lights come on and the vehicle would act up. The most recent occurrence was when I was driving home from work and a bunch of sensor lights came on, my cruise control quit working and I had to pull over on the side of the interstate. I ended up having to shut my vehicle off and when I started it back up, it wouldnt shift out of park. I had to have it towed to a Kia dealership in Grand Island, NE the following day to see if they could diagnose the problem. They werent able to duplicate the vehicle not being able to shift out of park, but they did find that the module that was supposed to be reprogrammed when Kia of Lincoln had it, was never done correctly. This is why the sensor lights kept coming on. I ended up having a bill that I was told that I was responsible for since the issue was not covered under warranty due to it being related to the accident. I reached out to the dealership in Lincoln several times and they basically told me that they did everything correctly and that there wasnt anything else that they could do. This is when I decided to contact Kia Consumer Services to see if they could help me out. I explained what was going on to them and was told that Id get a call back the next day. A few days passed by and I still hadnt heard anything. I ended up calling back a little over a week later to find out that my case had been turned over to someone else. No one bothered to let me know once again. I reached out to them again a few days later to get some answers and was told by the person that I spoke with that it wasnt their problem, so I needed to contact my insurance company I had at the time of the accident. He also hung up on me after he proceeded to say that he wasnt going to argue with me. So, I contacted them see if they would help me out. I finally received an answer back and they agreed to cover the bill after they had already paid for the vehicle to be fixed correctly the first time when Kia of Lincoln had it. I think the part that irritates me the most is, the dealership that didnt fix it correctly the first time wouldnt even help me out and they are the same dealership that I purchased my vehicle from. Its going on a month now and Im still without my vehicle. Ive had to drive other peoples to get to and from when this could of easily been taken care of within a matter of a few days.

BOUGHT THIS VEHICLE ONLY TWO YEARS AGO. IT HAS ONLY 69,000 KM. ON IT. On the way home from Saint John, it suddenly starts making a lot of racket under the hood. In pulling over to the shoulder of the road, the car stalls, will not even turn over! Just had the oil and filter changed the day before, so the first thing I do is check to make sure the oil level is O.K. The oil is fine. My wife and I had to walk back almost a mile to use a phone to call for a tow and a ride home.Long story short, THE ENGINE IS TOAST and because we were short two oil change receipts, they refused the warranty request! DEALER says a new motor will cost $15,000, so thats not happening! We have had the vehicle at the dealer for a month! In that time, they have ordered two used motors for us. The first never showed up, the second one, out of Quebec, wasnt fit to use. So now they have another motor ordered! How long do we have to put up with this crap? Is there nothing a consumer can do other than spend a fortune on lawyer fees?

I had the same issue with my 2011 KIA SORENTO. When I went to have my vehicle checked out in April 2013, no service indicator lights were on the dashboard. I actually went in due to a knocking noise when starting it. I was told I needed a new engine due to personal negligence. This information was determined at the second KIA dealership in Highland, Indiana. The first one I went to, in Calumet City, Illinois didnt want to service my vehicle at all even though I was just under the 60,000 mile warranty. My odometer was at 59,000 miles, give or take a few miles. They told me maybe Highland can take my car. Anyway, that same day and right after they turned my car away, I drive to Highland and Im told there is oil sludge everywhere and I need a new engine. At this point Im confused because my oil light and/or engine light was not on nor have they flashed or been lit up on the dashboard ever since I owned the vehicle. The mechanic at Highland was saying I never got my oil changed and even bad mouthed my husband when I said I didnt drive it often enough to know what was being done to my car.Anyhow, my husband and I can confirm that the oil has been changed. However, the auto shop we frequently use can only provide 1 year worth of receipts. The cars been sitting for about 8 months now. We could hear it getting worst as we were managing our money to have the engine replaced in 2013. We didnt want it getting worst while we were saving up the $6000. So its been sitting in our garage for the last 8 months until last month when we finally had the $6000 to get the engine replaced. That being said, our auto shop can only provide receipts for 2013 maybe one receipt for 2014. I got the car used in April 2012. So the car was serviced with oil changes from about July 2012 throughout 2013 and maybe one month at the beginning of 2014.My husband kept saying he never seen an oil light. After he brought it to my attention, I realized Id never seen an oil light either. We both can confirm having the oil changed as well as paying for an oil pan replacement. And not once did an oil light come on!! So we spent $6000 for an engine just recently at KIA and on the way home from the dealership, after dropping $6000, our car dies out! At this point, Im livid, and of course the dealership was closed and the next day was Sunday so I had to wait until Monday to call KIA. That Saturday evening we have our friend, a professional auto mechanic, come over to check out the car to give us his opinion on why the KIA died out on the way home from a $6000 engine repair job. He says we need an alternator! When I call KIA to explain what happened, the service guy says nothing was wrong with it when it left their service department. Our recommendations, written on the receipt, only described us needing new tires. Needless to say I am not trying to deal with KIA, so we let our friend, the professional auto mechanic, replace our alternator and while hes doing the job, he notices a bunch of screws missing!! Now Ive got to call KIA about that. Our friend explained that if everything isnt screwed in place that our car will start rattling and itll cause even more damage under the hood. Cant wait to hear KIAs excuse as to why they didnt screw everything back in where its supposed to be screwed in.

The week after I bought my Kia, the Kia dealership in my neighborhood changed to a Lexus. You would have thought the sales team would have told me when selling me my car. I thought I was getting a dealer near my place for easy repairs. So when I broke down with a flat tire, I called roadside. Im on a lease so covered. But they said I had to have my car towed to two cities away unless I wanted to pay for it and apply for reimbursement. They said Id just have to wait for my reimbursement. That reimbursement was denied after two months of waiting. According to Kia, I should have had my car towed and repaired over an hour away rather than the block from my house at the Discount Tire center I took it to.Trying to get them to respond is also a system set up to make the customer just give up: youre not allowed to talk directly to the department making the decision. Each call is to another department that has to advocate for you. That department is always backed up with calls. So to get 300 dollars back from an allegedly covered roadside service need, it has taken three months and it was denied because they closed the Kia dealership in my city.

Disappointed customer. I thought I was making a smart choice when I bought my used 2011 Kia Sorrento (Liberty Ford) boy was I wrong. The reason for the purchase I needed a reliable car as I drive 500 miles a week from home to work and with Kia having a 10 year 100k mile warranty and the car only having 70k miles on was to me at the time a no brainer. I had the car a little over a year and the engine went. I did purchase the extended warranty from Liberty but because it was a Kia they could not work on it and sent it to Bedford Kia for inspection. After numerous phone calls and even an in-person visit, they had my car for 52 days before it was fixed and returned to me. They put in a new/used engine that had at the time 65k miles on it so I thought once again I was in good shape, well I was wrong again. This engine lasted 11 months and 22k miles and because I was over the miles, I was told in not so many words - sucks to be you right now, you will have to foot this bill. I also want to note this engine quit on me as I was slowing down for an accident that was on the freeway. I was going about 60mph at the time, tapped the brakes to slow down and the engine quit. I had to limp the car from the high speed lane to the berm with no power, it was a very dangerous situation at the time. I am just trying to understand as a customer that had 2 bad engines where the accountability as a manufacturer is? I do understand warranties but all I was looking for was someone to say we understand and give me some kind of help. I wasn’t looking for Kia to pay the entire bill but 2 engine failures engines that only made it to around 80k that were not my fault some help would have been nice. All toll right now I have around $6.200 invested back in a car I only paid $7,400 for. As a single father of 6 working 2 jobs this was a bill I did not need. With all this being said I would like to thank my mechanic at Done-Rite Auto who treated me as a person first and a customer second by cutting his price on labor and parts and had the car fixed in 3 days as opposed to the 52 it took Kia to fix it.

I bought a used 05 Amanti with 66K miles - one previous owner. My first problem was at only three of my own miles, it has gone through the same coil pack every month. It has sudden acceleration requiring neutral to avoid an accident. It sometimes refuses to accelerate. It eats batteries and now it has severe handling issues. I have owned cars with 174K miles that ran better than this lemon. It is parked till paid off when I will sell it for scrap. Save yourself headaches - do not buy Kia or Hyundai (Kia is owned by Hyundai). Kia corporate has been unable to duplicate the problem. I contacted a lemon law lawyer who told me since I bought it used I had no legal recourse. Safecar.gov has tons of complaints about Amantis with the same issues I have.

I took my 2015 Kia Rio into the dealership to have an electrical issue with my front passenger turn signal taken care of and was told that because the headlight assembly was cracked from the INSIDE, it was not covered under warranty. Now, I dont trust these weasels one iota, so I went in and look at this purported damage myself. What I found was a small crack in the plastic INSIDE of a capped off port, alongside a missing turn signal electrical contact.They claim that this damage indicates user fault and isnt covered under warranty. They further explained that because the car has damage on the front bumper (which is actually a minuscule scratch on the right wheel well that doesnt even reach the headlight) this indicates that impact damage was the probable cause. Now tell me, even if I somehow managed to hit something and miraculously avoid any damage to my front bumper or headlight or grill or anything else in the vicinity of the headlight assembly save for the aforementioned tiny scratch, how in the hell would I then have impacted hard enough to crack a tiny piece of plastic nestled deep inside of an assembly?No, the more logical conclusion is that this is a cheap piece of ** part on a cheap piece of ** car that this cheap piece of ** company will do anything to avoid having to own up to and pay for. Id recommend coughing up for a more quality vehicle from a more reputable and consumer friendly automaker. As it has become clear to me, KIA is neither of those things.

These are supposed to be good reliable vehicles, this is not the case. My 2 year old car with 26k miles died while driving at a high speed on the highway. Towed to dealer and motor is blown. All past maintenance was performed by the dealer. So far, unknown as to when and where they can obtain a replacement motor for a 2 year old car. Dealership doesnt answer the phone, no one has followed up. I had a mid size vehicle with luxury options and Ive been given a crappy economy Sportage SUV to drive which stinks like cigarettes and is so uncomfortable that its aggravating a disability and causing severe pain. I get to work limping in pain and stink like a smoker, thanks Kia.

My current wife and I purchased a 2011 Kia Optima. We only purchased the car in my wifes name because we were just dating at the time. We would become engaged about 7 months later. We get married, we moved to Texas, I go to the DMV to get the tags changed over. We take great care of our cars. We reach 98K miles. We finally have a true problem with our car. The engine is gone. We need to replace the engine. Kia tells me that we dont have a valid warranty on the car because weve sold the car. I explain to them that we havent sold the car we just moved to a different state. And I registered the car under my name but the title still has my wife on it. Granted when the lady told me that we didnt have a warranty on the car, was very upset and cursed a bit over the phone. After a week of fighting over the phone with Kia and the dealership they decide to honor the warranty. The follow up with the Kia and the dealership has to be some of the worst customer service Ive ever seen in my life. No one called to let me know they received documents from when I sent them. No one called to give me status of on the car. I will NEVER buy another Kia in my life. This is the worst company to ever buy a car from. They will try to give you every excuse of why they cant honor the warranty on your car. STAY AWAY FROM KIA. Its a waste of your time and money.

The passenger light would remain at the on position when a 130-lb. passenger is seated. The dealership, after three attempts to have it corrected, stated that the car system is not at fault. I was advised that the passenger should buy a lumbar support to move the passenger further into the seating area and that the passenger should not cross legs. This would result into safety issues if involved in a crash.

My experience with Kia Roadside Assistance has been a very positive one so far. If I need any type of roadside assistance, I give Kia Roadside Assistance a call or I use the app that is on my phone and begin whats needed to get the wheels turning as to me getting taken care of. Every time I have called Kia Roadside Assistance its usually concerning a battery dead issue. Someone from Kia Roadside takes my information and sends someone out right away to give me assistance. The wait for the technician sent out by Kia Roadside Assistance is never a long wait. The technician from Kia Roadside Assistance is usually kind and straightforward offering help and then solving the problem in what I feel is record time. So, based on my experiences with Kia Roadside Assistance this last year and a half Im well pleased.

I bought my car (Optima 2013) in April of 2013. It had 10,000 on it. Now I am having issues to the point my car shut off on me, the engine you can hear clicking! How the hell does a brand new car practically have engine issues like this!? Im beyond disgusted!

As a Disabled Veteran &Traveling Veterans Advocate, my Service Dog Koko really LOVE this car UNCONDITIONALLY, because it’s dependable, cost efficient, roomy and beautiful. Due to I have numerous VA Doctor’s Appointments it feels outstanding that I have an extremely reliable vehicle.

I purchased at 2012 Kia Rio with 96k Miles on it. I had a certified Mechanic Run the Codes on it. Nothing was coming up however this car still has engine issues. I search the internet and no one can explain why it sounds like a hammer and anvil going down the road. One foreign guy pointed out aluminum shavings in the oil pan and explained he measured the pistons to be too short and causing undue wear and tear. I even have a check engine light that goes on and off before I can check the reason why. As it turns out even back within 5 years from 2012 new buyers could not get this issue resolved with Kia Offical dealers. Im stuck with this car. Will the engine blow? Will it damage other components? It is impossible to know. The car is old enough people are owed a solution.

I purchased a KIA Sorento in 2013. It was brand new. In 2017 at about 30,000 miles, it started producing a lot of blue exhaust. It continued to produce the blue exhaust, so I took it into KIA Roseville to get it serviced. They changed the oil, did regular maintenance, and checked out the problem. When I went in to pick up my car, they said everything was fine, and there was some sludge, but it should work its way out. They also told me to call them if the problem persisted. The problem did persist, so I called KIA Roseville, and asked if I should bring the car back in. They said that the problem was probably caused by the sludge, and that I should just continue driving on it to work the sludge out. Well, I kept driving on it, and even drove from Sacramento to San Diego. When I got back from my trip to San Diego, my car started making a strange noise. I called KIA, and made an appointment to get it checked out again. I took my car in, and this time they told me my engine was about to fail, and that we needed to replace it. They also said that KIA would probably not cover the warranty, because we were missing some of our maintenance-receipts. They told us that there was excessive sludge. What kind of car gets excessive sludge in the engine at 30,000 miles? Oh, and mind you, I never had one warning light go on in the car. Well, it turns out this problem with KIA Sorentos, and other models, is happening everywhere. I have found hundreds of views with the exact same problem.

KIA (Sorento) has a factory defect, which is not being disclosed at the time of purchase. The gear shift switch assembly has a shift cable that tends to malfunction. I want this to be noted. Should this part defect occur in the future, it will be replaced without cost.

7 year warranty means nothing to Kia! My wheels on my brand new car started to flake after 1 year and my warranty claim was rejected. Not long after that, my sunroof will not close and that is also not covered. What an absolute joke!! DO NOT BUY KIA!!!

I went to South Shore Kia on 2/3/18 after waiting over a week for an appointment. My driver’s side indicator stays lit even when the car is turned off. I got there and I had to sign for a 169.99 diagnostic fee. I asked about my warranty and the service employee said they have to look it up. At this time no one told me the warranty expired less than 1 month ago. I get a call 3 hrs later stating they have to charge me another diagnostic fee which would be 169.99 because they were not certain of what was wrong. Four hours later when I did not get a call I called in to ask what had happened and they stated they would get back to me. Another hour goes by and I receive a call that they fixed the harness in my Sorento but it didnt fix the issue, then proceeded to explain what I needed. I immediately called my husband who went down to the dealership. Like magic when he asked to see the part they fixed and why they were charging 2 diagnostic fees and 169.99 an hour YES an hour, the bill amazingly shrunk from almost 1400.00 to 185.00. If I would have went down there they would have taken 1400 dollars from me because I didnt know about cars. My Sorento is still not fixed as I now have to pay out of pocket for everything as my warranty is up. And as per Jacob at Kia Consumer Affairs I was told when I bought the vehicle when the warranty would end and they do not have to send me any notification. They do not have to respond to my complaint but it will be addressed, somehow. So I have to fix my car which I had for less than 2 years with NO WARRANTY. Also Kia Sorentos do not have fuses so something as simple as a headlight or indicator that needs to be fixed cost over 800 dollars as I need a body control module (computer) to work headlights. I may not fix cars but how is this affordable for anyone? I believe this is the only car made this way. Are we still in the 50s and 60s. When will companies be penalized for this type of behavior? I am appalled and saddened that I have to include a man in my affairs because I am not equal. And for headquarters each Kia is a independent franchise so they are not responsible for the dealerships behavior.

My Kia has just over 7,000 miles and the last 4 months I have been plagued by the car not starting. Dealer diagnosis is always good. Finally they thought it was a battery cable. Car ran fine for 2 months, now back to same problem. If I just the dead car, it will run fine for about 2 weeks, then it dies again. No one can figure this out. Kia should take responsibility for this vehicles problems but I find no one cares and Im stuck with a relatively new car, low miles and chronic starting problems. Is there anything Consumer Affairs can do to help?

My Kia Picanto is just 5 years old, and already it needs a transmission overhaul. Technician says it has an internal fault - it is losing pressure. It refuses to go into gear, thus it starts up but just does not move off the spot.

Kia produces an modern attractive array of vehicles at a lower price point than its competitors. My Cadenza is loaded with safety features and the latest technology available. It was priced below similarly featured imports in its class. Reliability is weakness for Kia. My 2 year old Cadenza has been serviced 3 times for major repairs. The warranty is excellent and covered all my cost for service, but could not compensate me for my inconvenience. Resale value is another factor that hurts Kia. Similar Toyotas, Hondas, and Subarus are superior in holding their value. Kias just dont seem to age well. Based on features and overall cost, I would recommend leasing a Kia for 3 years. I would not recommend buying The Kia Cadenza.

I bought a K900 four months ago. The fuel injection was replaced within 2 months. I dont get the full mpg. No one will repair my car. Took it back to dealer and they wont even buy it back. Im $20,000 in the hole. The manager says K900 has no value.

I own a 2012 Kia Soul and as Ive read previously in a Sorento post, my engine also went out. I was on the interstate with my grandson going about 75 mph when I heard a loud knock, my dashboard lights all flickered like Christmas lights, and my car stalled. Luckily, I was able to pull over from the fast lane to the side of the road. Kia has had my car for 3 weeks. The dealership and I have called headquarters multiple times with no response from my case manager. No one has provided me with a rental car. I have to pay for a rental out of my own pocket. I dont see my make or model on the recall list but I obviously have the same engine issue as the other Kias. My car barely has 100,000 on it. It just flipped like the week or 2 before the engine went out.

I am so disgusted with the language in your commercial on American Idol. I hope someone in your company goes to jail. How do you think I or anyone watching would feel if Ford Chevy or Toyota, Coke, etc., used language such as that used in your commercial last night. Which so called genius, I wanted to use a worse word, decided to use one of the most profane word sets in the English language as a descriptor of your product. I would have considered a Kia as our next car. As of right now, I would never enter one of your showrooms. You owe America and me an apology. What a shame. You are better than that.

If youre thinking of buying a Stinger...DONT! Multiple defects, 4 recalls ALREADY, rust coming through paint and chrome. All around bad decision when I bought this car. Save the hassle, save your money and buy a different brand of car. Managers and service department cannot seem to communicate so Im hiring an attorney to get my money back for this overpriced piece of metal. Paint job really sucks. I have cracked paint from front windshield to back windshield and was told not to wash the car! Are you kidding me? Most expensive car Ive ever owned and I cant even wash it?! Im so done! I want my money back!

My car, a 2009 Kia Rondo, had the right front wheel bearing go out at 69114 miles. It was replaced. I just had the left front wheel bearing replaced at 75977 miles. I have a problem with this because these should not have been a problem at this low mileage. I feel, as a safety issue, that Kia should repair the back ones also since the bearings were probably installed poorly to begin with. They wont do it.

I was taking my son to the hospital. The hospital we use is about an hour away from our residence. Three deer crossed the roadway. The last deer got confused, started to run back my way so I swerved to miss it. I hit loose gravel but did not know that when I did that it had ripped the oil pan off the motor. It stuck the throttle on and brakes useless. So I had no brakes and the throttle was stuck on. The van struck the embankment head on which was steep because at the top was a railroad track. The same track AMTRAC uses. Anyway after hitting the embank the van proceeded to hit a guide wire which pressed the hood into the motor and left scratches all over the van. It spun the van around, both sides of the van were hit against the pole, wire or embankment or ditch. The van proceed to climb the embankment, no brakes with the throttle stuck. I knew the other was going to be a roll because we were at an angle. Black smoke was pouring into the van. I am scared of black smoke (I was in a house fire 3 years ago. I was the last one out and suffered 2nd/3rd degree burns. I was life lined to Springfield). I couldnt see my son. I could hear him, he would answer me, but I could not see him. At the top of the tracks I heard him say we are going to roll. I said the airbags will deploy. How wrong was I. Just by chance that last tire was hanging onto the track. There was o2 tanks in the van (because of the fire 3 years ago, I burnt my lungs... I inhaled the flame). My seat belt did not lock. I hit the steering wheel, my breasts are bruised. I have a hernia and cant find an attorney that will go up against them. MY son had to have 12 stitches in his leg. I went to the hospital by ambulance because I couldnt breathe. NONE OF THE AIRBAGS DEPLOYED. So much for 5 stars. MY SEAT BELT DID NOT LOCK. I HATE KIA.

I bought my car in 2013. With it brand new, it had 25 miles on the car. There were issues from the beginning. Every time I took my car into a Kia dealer with a shop to look at my car they always said theres no problem. One of the last times I took it in they found it, my sub-frame was so loose that it was so surprising that I didnt get into an accident. I had a tear in my driveshaft boot, and a few other electrical problems. (They were all fixed after a year of driving the car.) Now this is why Im writing this review. I was in an accident in January 2015 (other persons fault). Her insurance worked really fast to get a payoff check to Kia. They got the check on February 28, 2015. It is now April 16, 2015 and they still have NOT processed the check and applied it to my account so I can get everything else taken care of. I dont understand how a HUGE car dealer has not processed this check and every time I call to find out whats going on and why they havent they say the same thing, WE DIDNT KNOW WHAT TO DO WITH IT. What how in the world do they not know what to do with it. Its been 2 months since theyve had this check and again every time I call and have to explain AGAIN, they tell me the same thing Itll be processed in 5 to 7 business days. I am so disappointed with this car company. I will never refer anyone to them nor will I ever go back through them again.

As a Kia owner and supporter of the rejuvenated products and brands, I had to tell you about my experiences that are still on-going with the dealer and service franchisees/network that Kia seem to be straddled with.On July 13, I brought my car in to City World Kia in the Bronx, which, in and of itself, was a nightmare. You see, the greater New York Metro area has very few dealers to choose from and those that are members of your network are very suspect at best and downright dishonest and awful in reality.Having called Jason at customer service (Kia USA), it was clear he could only be limited in his effectiveness as he constantly and repeatedly told me that the dealers were independent and that Kia USA could not directly get involved to help the service process along. This was seven days into leaving my car there without even a call or return about my inquiries. That was very frustrating since it is in Kias best interest to make sure that their dealer and service network are not only trained well, but also provide the best service that they can as competition, as you know, is fierce.Unfortunately, Jason (of Kia USA Customer Service) didnt follow-up after I asked him if I could pass along my frustrations to the district manager (who he said was not available to the public) and we ended the call with him giving me an ID # 28-2003701. No call or any updates as he was ignored by City World KIA as well. All he could say was, sorry Mr. ** and Ill do what I can, which is nothing. I also talked to Kathryn ** at the corporate office and Crystal **, who closed my case after she did nothing to get my car fixed. This, in and of itself, was the most insulting since she ignored four phone calls that I made. When I called Justina, another service representative, just to speak to someone on August 17, she, at least, called me back twice to tell me she had to send the case to the executive level because it was closed by Crystal (after Jason gave it to executive, he didnt and couldnt do anything). Amazed, shocked and insulted -- my car still wasnt fixed.So why should I get frustrated if my Borrego was lost at City World for a week? Why should I be upset that Kia USA did absolutely nothing to move my car along after I took it out of City World Kia and after they finally found it (yes, they lost it)? Why then should I be insulted and feel demeaned after Lash Kia couldnt provide a loaner car because I waited a month to have them get some parts in to do the work? It has been three days and I am still waiting for Lash Kia to finish their work on the Borrego. And when I talked to David, the service associate who I originally spoke with about my horrifying experience with City World KIA, he was upset and was correcting me that I have to wait to get the additional parts in. Do they think at Kia that their customers dont need their cars? Do they treat all of their customers like this? So, I found myself waiting with no car despite giving Lash Kia a month to get the recall parts and do the work they needed to do. Afterwards, they told me that the car and the issues Ive raised (and youll love this) are operating within manufacturers parameters. I was told that the 4WD hang up sometimes when it is engaged and does the same thing when you want to disengage it. What? Are they kidding? So, after over a month of waiting and fixing the delaminated rotors myself for safety reasons, I am treated like an imbecile. Kia USA ignored me despite my sending emails to six of their executives and being promised a promotion for my troubles. Wow! I wonder if the head office in South Korea is aware of the poor level of service and treatment of their customers in North America.Each time, I had to call the service department and they were upset with me whenever I inquired as to the status of the car. With City World, I called after four days and I was not able to speak with Nick, a service technician who was supposedly fired, until the end of that first week. Moreover, the claim by Carlos, the service manager, was that they were busy and I had nine items to check. But then again, I found out that the special technician was out of town until the end of the week. The same thing happened at Lash when a seemingly competent Tania ** went on vacation while my car was with them. Only after I called three times did I get David to call me back to tell me they were waiting for another part despite me trying to avoid leaving my car at another dealership for three more days without any notice or update.On the basis that the service options for Kia automobiles are so restricted in this area to ramshackle chop shops, their on-line service appointment system was a complete waste as the request and ensuing specifics about why I was bringing the car in was not even received by City World. Its something of a phishing feature and, yes, this is something that Kia should be concerned about. How can Kia USA ignore an area with 16 million people? Had I been working for Kia, I would make every effort to get new licensees with state-of-the-art service centers, show rooms, and sales and service people that can, at least, spell! Ive owned Hondas, Acuras, Mercedes-Benz, Mazdas and BMWs over the years and not once have I been so blown away by the complete incompetence, indifference, filth, poor service, etc. by the Kia brand.My bottom line is that Kia needs desperately to upgrade all of the areas I mentioned and Id be happy to stay with them because I am thrilled by the renaissance over the years from the disastrous Hyundai Pony of the 80s to the thrilling designs and engineering of the line-up today. Unfortunately, the dealer and service network is so wanting and deficient that Kia will lose sales on that basis alone which is truly a shame!As for my poor car, I brought it in for the following reasons: Service Campaign CS005 (rear seat carpet replacements), defective windshield washer motor, defective hatch-rear light, wheezing and clunky CD player, popping and knocking sound under the passenger seat, slow-shifting transmission, 4WD that gets stuck in low (requiring a reboot by shutting off the car and rolling it), front brakes that have either got warped or delaminating rotors causing serious vibration, a possible leak in the fluid, and poor suspension which causes the vehicle to hop and jump over road seems and bumps. I understand that it is a truck-tuned suspension, but it is unsafe to corner with the Borrego because of the serious steering issues when hitting any bumps at all. I neglected to tell them about the inside weather seals that are dropping off and that need to be reset on all four doors, but hey, I just wanted them to deal with the safety issues. Oh, and I asked about how to clean the cloth seats and all I got was a comment to use regular upholstery cleaner. Gee, thanks, considering that they are staining so easily, that my daughters damp swimsuits left water stains on all of the seats in the back. Great quality! Considering the service so far (or total lack thereof), I dont expect anything and absolutely will never buy a Kia or recommend one again. In fact, what Kia has done (especially Kia USAs total lack of interest in assisting me with their independent dealer network and their promises that were left unfilled) is that instead of bringing a customer back in the fold, they have created an absolutely incensed customer who will use every opportunity to enlighten anyone about the dealer network and the corporate reality of Kia USA as a paper kitten when dealing with their dealers and their customers.As it is, I had to drive some 12 miles from my home to get bounced from the dealership to the service area because I couldnt bring myself to go to the Yonkers location. No communication from Jason or anyone as they close the files regardless if the case was resolved or not. The reason that major corporations run into significant problems is that their field experts do not have the ability to end licensees relationships, or just decide not to, simply because they are selling cars. Imagine how many more they would sell if they did not have dealerships like City World Auto, Yonkers Kia, the fraudsters at Major World and Nemet (who tried to bait and switch me, posting cars they didnt have on-line), and Smithtown Kia.Right now, I am sitting, waiting and expecting for a call. I would likely get some huge bill with nothing covered under the warranty despite the car having only 32,000 miles on it. I shudder to think how much more effort Ill have to make to get my car back without any damage being done to it. Can Kia USA help? No. Hopefully, this letter will shake up the district managers and their managers. Kia might sell even more cars and create happy, grateful repeat customers! I, unfortunately, will never be one of them.

I have a 2012 Kia Rio that I bought one year ago. There is 52 thousand miles.. I love the car, drives good and gets good gas mileage.. A couple weeks ago I had a terrible burning smell after letting car warm up.. Couldnt find anything wrong.. A few days after radio would not keep stations programmed. Went to work one day radio was fine.. Went to lunch radio did not work. Kia said nothing they could do warranty was up.. I thought when I purchased car the 100 thousand mile warranty was on the whole car. Now I have to buy a new radio as the one in the car burned out. They said well its electronics.. Have never in all the years I have had a car the radio burns out. Kia does not stand by warranty as they say when you purchase car. Will never buy a Kia again.

I have a Kia Sorento. Since day one, I have had issues with the airbag lights coming on. The clock spring has been changed six times and now is on again. Kia will not admit that there is a problem with the car and will not do anything about it. I am concerned for my safety should I get in an accident. After six times, one would think that the car has issues and they should repair it.

I brought my car in for 15,000 miles maintenance. Alignment way off; told me they couldnt fix it 100%. I asked why and they said something must be bent. I asked them what? They replied they didnt know. Told me I had recall for front right axle. They had to order the part and would recheck wear on tires to see if their incomplete alignment caused any issues. So about a month later I brought it back in and they said wear was fine, replaced right front axle and I had hope that was the reason the alignment couldnt be fixed 100%. They knew I was going on over 2,000 mile trip for sons wedding. I have no shimmy, although alignment isnt 100%, it still seems to be okay. About 100-150 miles from destination, have EMTs pull up on right side of my car and roll down their window. We roll down ours and they point to my passenger rear tire and then angle their arm. We pull off immediately and sure as heck my passenger rear tire is bent inward at top, around 11 oclock. I drive 50 mph rest of way, check alignment and Im not pulling any worse than before. I call Kia Roadside assistance and they come tow my car to local dealership. They didnt look at my car immediately, but had only had it 2 hours and call me and let me know that my front passenger strut is bent (Why didnt the dealership notice this when they replaced the axle on that side, or when they couldnt correct the alignment 100%). If it took this dealership less than 2 hours to find the bent right strut, why didnt they find it? Why didnt they look. Supposedly going to cost me $680 plus tax to fix (Not under warranty... WHY??). I hit nothing, I ran over nothing. Is this possibly a recall issue, or should be a recall issue and due to strut being bent, it bent my back right tire inward. Supposedly once strut is replaced and car is realigned, my passenger rear tire will straighten out. Im not stupid. Maybe because Im female they think I am, but Ive worked on cars for over 25 years. Im betting that my rear passenger tie rod is bent. I even mentioned it at the dealership, in the service department, but they are adamant that itll be fixed once the strut is replaced and the car is realigned. They have already said that they could tell I didnt run over or hit anything, so why am I paying out of pocket anyway? Isnt it supposed to be under warranty? If the tie rod is bent, isnt that the fault of the dealership that did my original alignment and told me that they thought something might be bent, but didnt look for it? Then again when they replaced the passenger front axle (recall) and didnt notice it and still couldnt get it aligned? Shouldnt they pay for this? Im frustrated and angry, first for them treating me like Im stupid because Im a girl and girls dont know anything about cars... BS, and then when Im suggesting itll be more than just the strut, telling me that Im not qualified (another way to say that Im a girl and girls dont know anything about cars) to think that..... And they are the experts, yet they didnt even look for what they thought was bent. I mean they literally said we think something is bent and then didnt look for it. Whats wrong with that picture? Annoyed, from California and Stuck in Illinois until my car is fixed!!!

If you are looking for a LOT of car for not as much money, Kia Sorrento is the car to buy. The salespeople were great and the features are some that my sons dont have in their Lexus and Acura high end models.

Purchased a new 2012 KIA Forte Koup. It now has 20,000 miles and has had 4 new batteries. The car drains the batteries completely and they cant be re charged. Keep having it towed to Kia Dealerships and they tell me they can find nothing wrong with the car. This is a car I purchased for my daughter to take to college and 2 batteries we had to buy because it died on the weekend when no dealer was open. I am so afraid of this car for a young girl to have. She is also afraid to drive it anywhere as she never knows when it will kill the battery. I stay a nervous wreck, as I never know when it will break down. Any suggestions?

I went to make a phone call thru my Bluetooth and my radio shut off and wont come back on. I checked the fuse and it was fine. When I went to the Kia Store on Preston Highway in Louisville KY they acted like they didnt even care. I got this car (2017 Kia Soul) brand new with 5 miles on it. If anyone else has had this problem please tell me how to fix it.

I like my 2013 Kia Sorrento. Its a great car. But I do not like that the vents in the third row were removed from this model. 2011 Sorrento has them. I have to use the third row and twice already my 6 year old and 4 year old have complained they do not get air back there. They get dizzy, light headed, nauseated, vomited! And felt weak. In this CA heat that is not safe!!! I am worried for my children. And avoid driving if its hot. Thats not ok. Ive only had the car 1 year.

My mom has a 2013 Kia Soul. My mom does not drive on the freeway nor does she travel. She is retired and only drives around town. The car only has 30,000 miles on it is 6 years. She gets it maintenance on time at the dealership only. Last year the car started jerking and jumping when you would step on the gas while you were driving. She took it to the dealership. They fixed it, now this year the car is paid off and my mom has moved to Arizona from California. The car is doing it again, and now the engine light is coming on. She now has to pay big bucks to get it diagnosed and fixed maybe. My point is. After buying a new car off the lot, loving and caring for the car by way of dealership only like they suggest, using the best gas, and very low mileage, this car should last forever! So KIAs in my opinion are ** cars, now my 71 years old mother has to be dealing with this instead of enjoying her retirement. IM PISSED!

For two days my new vehicle with only 23000 miles was having trouble starting. The second day was a Saturday. Since this happened to me after 5pm on a Saturday there was no one at the service department. I spoke with an operator who had NO IDEA how to help me or who to direct me to. Frustrated, she directed me the 24 hour road side assistance. I called them and they too were unhelpful. They told me the only thing they could do was tow my vehicle. I said, My vehicle is running at the moment, so where would you tow it to? I asked if road side assistance could come check my battery and was told NO, the ONLY thing they can do is tow your vehicle. Since that would be of no help, I drove to an auto zone. Within 2 minutes a representative from their store was helping me and CHECKED THE BATTERY, which was DEAD. Having no choice but to replace the battery AND no assistance from ANYONE AT KIA, I had to purchase one from AUTO ZONE. Once home, I learned the battery is covered under warranty. Auto Zone would not take the battery back as it had already been put in. I was told that you might be willing to offer the customer service I did not receive in the beginning by refunding the money I spend on a battery. I called my customer service representative and he told me his hands were tied. What kind of service is this? Does KIA care more about $119 than customer service?!? I bought a KIA thinking that the customer service and vehicle would be better than those I have had in the past. So far, I am not thrilled with my purchase.

So in 2013 I get a brand new Kia Forte EX with 42 on the OD. I’m thinking it’s the stuff blue tooth, power windows, all the goodies including satellite radio. The guys at the dealership told me, after 6months trade it in, I love it so much I didn’t and now I’m stuck with it. Now it’s 2019, since 2015 I’ve been having to change out headlights, brake lights, tail lights, two batteries in 2019, and get this about 6 months ago I started smelling a burning smell, well turns out the backlight in back windshield the bulb to it had exploded and the wire had started to burn. That ain’t even the half of it, since 2016, the lights come on by themselves at night. I picked it up on my house camera I have outside. They just came on, and since 2014 acquiring signal regardless of it being satellite am or fm or a cd. And it don’t stop there, LOL. Omg I could cry and rip my hair out. The speakers go in and out and crackle. The door seals leak. When I turn my steering wheel or put on the turn signal radio acquires signal, cheap interiors that don’t withstand anything. The drivers seat gets hard after a few years too. The lights flicker when I drive sometimes, a big electrical problem... One that goes through the whole car and is a very expensive fix. Oh and wait my shift knob broke. It broke! How does that happen? Cheap paint, this is cheap, an overly cheap car for what they ask for them. When I use my AC, the brakes act like they don’t want to work. I put the car in park once and when I got ready to get out it started to roll back. And guess what the dealership has changed out fuses and harnesses and other stuff re the lights but somehow can’t reproduce the other stuff so I started making videos and keeping the ones from my security system. Even after an oil change I get nasty smells coming into the car. They even changed the filters. I pray my next car won’t be a Kia. And the gas mileage it’s horrible. Don’t fool yourselves.

2017 Sorento engine seized in October of 2018. Vehicle is sitting at the Cooper Kia dealership in NY. Rewind. Vehicle had a slight knocking sound. Husband calls dealership and states that oil change was already scheduled following day and they say bring it up on Monday as it was Friday. Oil change completed and drove car home. A while later went to run errands and horrible loud knocking at this point. Call Kia and they say, Drive it up to us. Um ok. Not even 5 mile out of my home city and the freaking car dies on the highway, my husband driving and me following. Had a hard time getting it off to the shoulder and waited for roadside. Kia calls following week and says they need maintenance records before they will inspect. Faxed them over right away and charge me to take the valve cover off. Then then say engine needs to be replaced at my cost! No way!Under warranty with 32,000 miles. Kia said that oil changes were not legit. They said that because the VIN number not on the receipt, no good. So I argued the fact that the license number on all receipts could be traced to DMV to verify. Duh. Back and forth arguing and they finally decide they will honor warranty engine replacement but my husband has to pay for labor about 1,000. Uh ok. 9 months have passed and engine on backorder.Call in every month to see status and no one really knows. Kia consumer affairs had the third now rep that just called to see what’s going on. Really? You’re calling us. Billy from Kia consumer says that it doesn’t look like the engine will be in by the time the lease is up. So I’m paying for a vehicle and carrying full insurance that I haven’t driven in 9 months. He proceeds to have us contact KMF and the dealership to try and get out of the lease. We’ve asked to get out of the lease several times and denied. KMF said, Don’t call and ask us as it is solely up to Kia and the dealership. Ridiculous runaround and fed up with the terrible lies.Received a campaign letter about software issue and knocking engines to update in February. Maybe if the stinking sensor worked and warned people beforehand they could fix issues before disaster strikes. Or perhaps stop making the darn crappy engines and blaming consumers. What a disappointment. Husband went up to get plates off vehicle last week. Contacted BBB and attorney general. We shall see. I don’t want this SUV back. Never buy a Kia and don’t let them convince you that it’s your fault. FYI number 4 cylinder misfire code and crankshaft misaligned. Kia, your engines suck and you know it. With all the lawsuits and recalls, don’t be surprised if they go belly up in the industry. Awful experience.

We will never buy a Kia again. We have a 2011 Sorento and the 100,000 miles or 10 year warranty only applies to the first owner. We bought the car at 1 year old with only about 18,000 miles on it. The second owner warranty is only up to 60,000 miles. The transmission failed a little over that. I started looking and found the Kia Sorento does have a lot of transmission problems. They are fixing some of the 2-wheel drive Sorentos but as of now, not the 4-wheel drive. We took it to the dealer and was told they may do a good faith fix. Of course they came back with a NO. We had no choice but to pay $2400 to fix it. I have also read that people are on their 3rd transmission, so I can see why Kia only guarantees it for 12 months. They know it be break again, so we will sell it very soon. I find this completely unacceptable for a well kept 3 year old vehicle.

I parked our Kia just after the last oil change and service. We bought a new van, a 2007 Toyota Sienna. I never even thought of trading for a Kia. The Kia was driven off and on. My next service was listed in miles from the dealership. I had no idea that there was a month limit too. It was about two and a half years and we were going to get it registered to put back on the road for our daughter. It drove fine to the dealership except when I slowed the RPM to stop, then it would cut off. There were no knocks, clicks, smells except for a woodsy smell that they described as old gas. They cleaned the old gas out, did a tune-up, put in a new coil and did an oil change. They said it still wasnt right so they kept it over night.The next morning I called and they told me that the engine was shot. They said cylinder no. 6 was dead. I had it towed to AAA, a shop that we trust. They just did a compression test and analyses. They said it was cylinder no. 4. I talked to another Kia dealership and had it towed there. I gave them permission to check further. They pulled the head, used a scope and checked. I was told that a valve was bent on cylinder no. 4. I researched this and found at that bent valves are caused usually by a jumped timing belt. It was replaced at 54,000. Later, this service manager called the other dealerships service department and said that it was cylinder no. 4, not 6 and that the rocker arm was broken and laying in the cylinder. That is not what I was told.

Too many mechanical problems: lights turn on by themselves, tires losing air, tire was plugged and said I had it plugged when it was the same tire from when I got the car new off the lot. Swift gear broke and I was told it was a sticky substance inside of it. Now headlights stop working out of nowhere.

Please forward to any other KIA Executive Team member that should be informed. We just want to share with you an extremely disappointing Customer Experience and lack of Customer Care from one of your car dealers located in Delray Beach Florida. On Saturday, July 30th my wife and I dropped by your dealer in Delray. After discussing pricing and other related information, we proceeded to sign the necessary papers for your team to prepare the loan documentation and other documents necessary for us to come the next day to pick up a car that your team said was supposedly somewhere in Florida.After various phone calls during Monday, August 1st we agreed with your team to drop by the Dealer at around 7:00 PM ET, which we did. When we arrived, for our surprise your team shared with us that the car they were expecting to be delivered to their dealership for us (a 2016 Kia Sorento white LX) was involved in an accident. The car was being drove by someone instead of being delivered in a toll platform truck to avoid precisely these type of issues. Your management team should learn from this experience.In summary, we spent hours, expected a new KIA SUV be delivered to us today Monday August 1st. For our surprise nothing was delivered to us because after such a poor Customer Experience your team was not able to deliver as expected. We shared with the Manager what we expected because of the frustrating and disappointing customer experience, and that KIA management should review our situation and at a minimum propose to us a 2017 with the same financial numbers we already discussed. Your Manager understood our frustration, but was not able to compensate us for such a bad customer experience. He proposed us a 2017 but it represented around $4K dollars more than what was already discussed and agreed to (because that was all he was able to do at this level), which is NOT ACCEPTABLE to us, that was not what we originally agreed to. They ruined our weekend, our illusions and our expectations... Is this what KIA calls Customer Satisfaction? This transaction took place on the last day of the month for your Dealer. We do not want to think that they just wanted to book the sale and once the month was over they left us hanging with the problem. If you measure your Dealers based on executed sales, then this is a mute point, but if its based on sales book, then this is a problem. I just want to make sure I bring this issue to the attention of the KIA Management team, because this the worst Customer Experience I have suffered in my lifetime. KIA lost a potential customer for life. I will make sure that I share my experience with family members, work colleagues, and in social media as well. This should have never happened. A satisfactory customer resolution should have been found immediately to this situation.

BUYER BEWARE!! This is intended to strongly express a ZERO rating of Corporate Kia, as they refuse to stand by their products and are hurting their dealerships in the process. We have recently become part of a VERY large group of Kia vehicle owners with known defective engines and Corporate Kia refuses to rectify the issue of their poor quality!! We own a Forte with ~79K miles on it that is well kept. When the engine just recently began a loud knocking sound and a timely engine recall notification came to us, we brought it to Kia. After charging us $135 for a diagnostics fee and having our vehicle for literally two weeks (stating that Corporate Kia had been hacked and their systems were in disarray), only to ultimately tell us the engine recall issue DID NOT apply and it would cost us $8,250 for them to put in a USED engine!! Yes, $8,250!! They also stated that our vehicle had been serviced by Kia all along, but that the engine was junk?!? There are many Kia models already in lawsuit settlements for this defective engine issue that surfaces later on, but it is not on the Forte yet. Do a simple Google search and you will discover this. If youre thinking of purchasing, please do your research first, as there are many other car manufacturers out there who do not have this devastating design defect that leaves the owners with big $$$ expenses and no recourse. How Corporate Kia can ignore their consumers and poor quality like this is highly unethical and is why I am posting this!

Leased a Kia Sorento early 2016 brand new. No problems that I noticed other than the engine oil got dirty and more dirty every time it was changed. Shortly after my oil was changed the last time, the engine started making a clicking noise then it all of a sudden blew. Dark smoke came out the exhaust. The car cut back on long enough to get home then it didnt cut back on. Had Kia tow it to get maintenance only to have the warranty company refused to pay for repairs. Was told that there was sludge in the engine and was asked to provide service receipts, which I did. I am not a rich person to just pull 5000 dollars out of my pocket and pay for a repair especially if I am not at fault. I told Kia to take the car as a voluntary repossession. No word since. Im completely disgusted and now Im sure my credit is screwed. Something needs to be done.

I made an appointment a week before my appointment. I was very specific about the recall over the phone when I made my appointment. I have came in. I was very specific when I talk to the front desk why I was there over my recall, I even told them if I need to pull out the paperwork, they corresponding with me acknowledging why I was there. They have told me it will take 2 1/2 hour. After sitting in the lobby for 30 minutes I went to the front and I noticed my car has not been pulled in the back so I asked them if they can take me home like some other dealerships do. After talking to them more about this recall they told me that the parts not there and they were trying to do something else with my vehicle that wasn’t approved. Now in February 5 they wanted to put a liner in my gas tank. I told them I did not wanted that done and that’s what they were trying to do and charge me $160 for it without my acknowledgment. Poor customer service. They don’t listen to the customers and after all this the man looked at me like I was the one confused. I would definitely not recommend this business. They honestly don’t care about their customers.

It was a great car until the engine went bad. Kia helped us out by paying for the parts, we had to pay the labor. The dealer was of absolutely no help on this at all.

In all of my 54 years and multitude of vehicles Ive ever owned or leased, this one, by far, has been my favorite. Its also the first one I have not itched to replace after 2 or so years. It is the most comfortable and easiest to maintain and handle. The body and interior are well crafted and even after almost 6 years of use are still in almost pristine condition. The paint still looks brand new and the leather interiors seams and carpeting are still in great condition. I am not the most vigilant with washing and vacuuming either, but you wouldnt know it by looking at it. I would and do, wholeheartedly recommend the Kia Sorento SX to anyone.