Receiving my final invoice from VW credit for 4,888. This was a lease return that I thought was factored into the deal. Guess what, it was not. I am writing this as I just received my final invoice coming off a lease. Well guess what, I owe 4,888 dollars. This was back from May of 2018. At the time I gave Lakeland VW 5 stars. Matter of fact went and purchased 2 more VW as I was so happy. Well stupid me I should have asked more questions before signing any paperwork. Of course they took my trade/lease and gave me 1,000 dollars to make up for the remaining 6 lease payments. At the time this seemed weird but they told me not to worry about it, You will get your final invoice showing the remaining lease payments, take the money we send you and pay your final invoice from VW credit. What they didnt tell me is that you will also have to pay for high mileage, dents, dings and any excessive wear and tear. Well this just cost me an additional 3,888 dollars. Stupid me (because I have never leased). All they did was take and send it back to VW credit. I thought this was being treated as a normal trade in and any excessive wear and tear was factored into the deal. NOPE just the opposite. One would think they would have fully disclosed this prior to me signing the deal. Had I would have known I would have just kept the car until the lease ran out and just purchased it out right, which I had planned to do anyways. I have spoke to VW Corp and VW credit and of course there is nothing that can do, this lies with the dealership. I am warning you, if your coming off a lease be very careful and ask 1,000 of questions before signing your name. 7 months later you will get the same invoice as I did. Cost me an additional 3,888 bucks. Stupid me, go somewhere else that will have full disclosure since this is not your day job and youre trusting others with your money or at least trusting others to fully disclose your huge purchase. I would like the dealership to honor paying the additional 3,600 dollars that should have been factored into the deal.

So after dealing with the Strongs VW dealership, they are refusing to do a service that says right in the manual they are required to do. Now they are making excuses like their machine was down for a month and now their worker is gone for a month... I am now trying to call VW of America to report this and cant get a hold of anyone. It has been 2 hours... sitting on the phone and it says they are open. This is ridiculous. If this is how they treat customers over a simple issue like a radio code, I can only imagine if I encounter a bigger issue.

I bought a VW Tiguan 2009 from Koons Tyson Chrysler Dodge with 58K miles. The problems never stopped ever since the purchase. First, its engine hood release broke, then is truck lock broke that, then brake, then AC, then car check engine light start to come on, and the car is shaking when idle and low speed. After changed all spark plugs and coils problem remained. I went through 3 shops to find out that the engine timing chain tensioner have to be replaced. It will cost me close to $4K to do it. The mechanic told me it’s a common problem for that model year because VW changed turbo but I don’t understand why they didn’t do a recall. What kind of a car has common major engine issue at barely 60K and company continue to ignoring it. I bought the VW thinking good German engineering, well it turns out to be the exact opposite. VERY DISAPPOINTED!!!! Never VW again...

My little red VW is so dependable and fast. It has great pick up and gets great gas mileage. It has great lines and I get lots of complements on it. It is expensive to fix being a foreign car, but I do love it.

I have a 2017 Touareg and the power steering went out almost two weeks ago (30k miles). I took it to the dealer immediately and they seemed to have issues figuring out how to fix it. They told me they were working with VW corporate to resolve it. After two days of nothing happening, I reached out to corp VW myself and got assigned to Colin **. His scripted emails were fluff and he wouldnt return my calls. The local dealer is telling me they cant figure it out and corp is telling me to take it 100 miles to another dealer to have it looked at. They love you when they are trying to sell you a car but they show no interest in providing good warranty service. If I could turn back the clock, I would not buy a VW.. Too many problems, a corporate CARELESS team that is checked out.

VW re called my 2012 caddy for an emissions update to be applied. It ruined the van, came out down on power, performance and MPG, then VW denied the fix had changed anything! 6 months on still trying to get them to sort out the issue! My van is useless since they fixed the emissions! Total disgrace customer services! Theres thousands affected like me check FB VW emissions Scandal! Dont have the update to your vehicle. It ruins the performance!

I’ve never bought a brand new car and wasn’t able to get a loaner vehicle when there’s a warranty issue. I’ve never had this experience with BMW or Mercedes or any other new car that I’ve owned in my entire life. If the car breaks be prepared to not have a car, for however long it takes him to fix it. Worst warranty program ever. I will never buy another VW EVER AGAIN. I’m receiving safety recall notices in the mail but can’t get them fixed. The dealerships will only drive you 10 miles from the dealer and I live more than 10 miles away from a dealer. This is the worst experience I’ve ever had with the new car.

I had a MAP sensor replaced after the engine light came on. It came back on again after a month. Today driving and less than a 1/2 mile from home a warning came on and read low oil pressure engine off, but it never did go off. I pulled up a few recalls Friday before I left work, one being the MAP sensor and creaking of the suspension (I heard it a few times but thought maybe it was just cold) and worn, cracked CV boots. I contacted the dealer and currently waiting for a appointment to address the recalls. You can find most recalls on the Chiltons Library.

My name is Joe ** and I purchased a 2017 Passat model S. I am already having issues that VW USA has refused to address. My iPhone automatically syncs and auto plays my music from my iPhone causing my battery to drain. On my particular vehicles model (S), I am being told there is no option to chose for the music from my iPhone to stop auto playing. The only Option built in to the software of my radio is to completely shut off the BT Audio tab. By doing so, I am unable to use the hands free Bluetooth function of my incoming and out going calls.I am also unable to use the Bluetooth audio feature to play navigation through my car speakers. I have been in close contact with Apple Engineering and have confirmed this is not an issue with my iPhone. I do not this issue my with BMW or my Honda CRV because there is a tab programmed in to the radios software to prevent my music from auto playing. The even more aggravating thing is that this auto play (stop) button is built in to the radio software on the VW Passat SE model (the more expensive model). Is this a ploy by VW to get me to spend an extra $5,000?I feel that VW is placing the lives of myself and my family to be at risk of death or serious injury by forcing me to actually place my hands on my phone while driving. Anyone else experiencing this issue? I have Googled dozens of VW forums with other VW owners with the same exact problem! Is VW deliberately placing their customers lives at risk just because we have chosen a base model? I find this to be disgusting and a total lack of customer service. Can you help escalate a resolution for this serious life safety problem? If not a simple software patch then how about replacing my radio? I am very concerned with the safety of my family and I.

I recently took my car in for the 30,000 mile service on my 2013 VW CC. They informed me that my tires were chopped/cupping and needed replacing. There has been no mechanical issues noted. VW is refusing to replace the tires. Its ludicrous that they are unwilling to stand behind the products that they are installing. It has been the worst customer experience that Ive experienced in a long time, especially after spending $35,000+ on the car. Would never recommend any Volkswagen product.

VWGoA settlement - This process is BEYOND ridiculous. I have been in process since October 2016. Every time I submit they want something different. Approved documents re-submitted are then not approved. Volkswagen lawyers are HORRIBLE. They stall at every point they can, as every moment they stall, means interest from the settlement money they SHOULD be paying that THEY promised, lining their pockets. As consumers, we are getting screwed. I will NEVER purchase another Volkswagen, they are liars and cheaters.

I have a 2012 Volkswagen CC. In November of 2013 my car loss power and had to be towed to dealership. They replaced the fuel injector and stated all 4 spark plugs were burnt and fouled. November of 2014, my car lose power again. Went to Autozone for a read. Cylinder misfire #2 code P0302. Take back to dealership and was told it was a misfire but they state its a random misfire as to not suggest that the last year problem was not resolved. I am charged $744.88 for a Sea foam Cleaning. $20 parts 4 new spark plugs $17 (spark plugs were replaced last year) and a carbon clean. The bill listed a total of $90 in parts, $598.00 in LABOR!! Plus tax and $10 miscellaneous charge. Sea foam cleaning can be found on YouTube and all it does is you put it in your engine and run your car until the exhaust system runs clear!! 2 year old car with engine problems! Last year breakdown details were very detailed probably due to being under warranty. This year they didnt even explain the reason for needing to replace 1 year old spark plugs.

I purchased my 2009 Volkswagen cc at 72000 miles on November 2014. The same day I drove home I had a CEL turn on and off, I took it back, and the dealer changed 1 coil wire that was about to go bad. Thanks. Soon after (month later), my fuel pump and fuel pump module went out. I called and they said, No warranty. I went and purchased, 650 dollars with installation at brother in laws shop. Cheaper than dealer by $500. Then at 112000 miles my transmission went out. No warranty of course. That was 5k to replace and install. This was in March 2016. In April my fuel injector was misfiring. Replaced all injectors. Then in March 2017 my throttle body went out. No help all this time from VW group of America. Worthless to be honest. Now in October 2017 my fan went unbalanced. No more VW for me EVER!!!

I love these cars, but I am not understanding how the AC system went out twice in my ownership of this car. 2017 at 75k and 2019 at 136k. What is wrong, you should recall. It was out of pocket expense for me. No extended coverage expired at 65k.

I have had nothing but poor customer service experience with VW USA Customer Care. When I called the dealership where I purchased the car in panic after my car brakes failed on the freeway - the salesman did not invite me - ever - to check my car, which is an accident waiting to happened. It is nothing short of a miracle my kids are still alive due to my car stalling at a major and busy street in Los Angeles at least on two different occasions.I have contacted VW Customer Care before the car was stalling - when the driver door was about to fall off - mind you I am 411 tall and weigh 100 lbs. I later contacted VW USA Customer Care again when I started having brake failures and they did nothing whatsoever except waiting for them to get back to me (in a week or so) and then saying that they cant do anything. So when my car started having stalling episodes (2 of them on major streets in Los Angeles), I did not bother contacting VW USA Customer Care but went to the dealership that said they do not see a problem and that they run the car computer system something of that sort and everything looks good.I also like to say that every time I went to the dealership, I had to make sure the right description of what has happened is put down on the work order and not what might look better on paper. Not having a loaner car when I pay almost $400 a month for my car that keeps breaking down is a terrible business practice. The Sun Visor hitting my eye could put me out of work. Fire coming out of the charger while I was driving traumatize both - my very young children and I - Please note that since then, none of the car chargers has been working so I have to rely on a portable charger I have purchased. I truly appreciate your willingness to help but I have lost faith that anything will be resolved because if VW Customer Care did not care that my childrens life and my life are in danger driving a Volkswagen, then why would they care now that my lease is almost ending? True. VW still does not care.

My five years old 2011 VW Tiguan had two major mechanical problems. One problem with the fuel injection was fixed for free because of the recall. Another problem was the antifreeze leak that would cost me more than $3K to fix. That made me decide to trade it in for the reliable Volvo. One week after giving away Tiguan, the second car made by VW Jetta Sport Wagon 2013 didnt start. The dealership diagnosed sensor problem that can be fixed for only $300. After few hours they call us back (probably thought they didnt ripped us off enough) and told us that the computer is broken and need to be replaced. It will be another $1600 + $300 for the sensor that might be broken or not. We are very scared to hear from those VW people tomorrow. The car is very expensive and in the hands of people we dont trust who keep finding wrong things with very costly parts. I already told my sad story everyone I know. At this point we used to have two new cars and ended up with nothing just because we shopped at VW. I hope people learn from our mistake and that VW manufacturing stop producing these very expensive but so below lowest quality cars.

This is a 2015 GTI. It is the second GTI I have owned. It is spirited, economical, and well made. I have had no problems with it. Its practical, yet fun to drive.

Our Sales Agent Pete ** and the Sales Manager Paul ** of Durham Volkswagen went above and beyond to make sure that we were happy with our purchase of the VW Atlas. Very pleasant personality and very patient, everyone we met there were all very accommodating. I highly recommend Durham VW and we are very happy with our purchase.

I love this car. It is reliable, compact, concubine, it fits my lifestyle, it gets good gas mileage and I like its sleek aerodynamic shape. I dont like Aquarius looking cars and this car is rounded on all its exterior chassis. I also liked the features for what I was purchasing. It felt like a quality care with quality accouterments at an affordable price. A good value for the money, indeed. However, I would like to see the Volkswagen in general including mine get better gas mileage. It is a 4.0 engine and should be getting a lot better mileage than its currently being. Very disappointing.

If I had only known what an awesome car the 2013 Volkswagen Tiguan was I would have bought another like it. This car is reliable, safe, comfortable, looks great, handles great and good on gas. I wish I had known sooner. What great car!

I purchased a lemon. (2018 GTI Autobahn). The car has been serviced 6 times in 8 months for a faulty sunroof. The issue still remains. I filed a claim with VW corporate and it was denied. I would stay away from VW. Im taking this as a loss. :( STAY AWAY from GTIs with SUNROOFS!

As we were traveling down the road one day, our Volkswagen TDI started to make this awful noise and started to sound like it was going to cut out on us. We were about 16 miles out of town and turned back and went home. We had to drive slow, as the car kept making this awful sound and acted like it was going to quit running.When we got home, my husband pulled it into the garage and started to look things over. He took the panel that was on the underside of the car off and found all kinds of metal shavings and oil. It looked horrible.We called Broadway and explained what happened and then had the car towed to their garage (35 miles one way). After they looked at it, it was discovered that there was a 2-piece flywheel that flew apart. What is a 2-piece flywheel doing in a diesel car? It is my understanding that because of the torque that is produced by a diesel engine, it should have been a 1-piece flywheel.As the result of the flywheel coming apart, the pieces of metal shot through and into the transmission wall and wrecked the transmission. Broadway contacted Volkswagen and explained what happened. They agreed to replace the flywheel, but would not cover any of the transmission because the car was out of warranty.We had 85,000 miles on the car and warranty was up at 60,000 miles. There were 2 other cars that were brought into this dealer for the same issue and Volkswagen wouldnt touch one of them because that car had 112,000 miles on it. The other vehicle had the extended warranty so therefore that car was fixed.This was a problem in another country (I cant remember which one it was) and Volkswagen recalled these cars.The car did get fixed with a 1-piece flywheel and $5,400. This cost did not include the cost of the flywheel, which would have been an additional $750 had Volkswagen not covered that cost.I will not own another Volkswagen vehicle (this vehicle was our second TDI). Had Volkswagen paid for at least, if not all, of the cost of the transmission replacement, it would have made them a better looking company. What they did was wrong and the consumer paid for it.

We leased a 2015 Tiguan R for three years and drove it across the US three times, with no issues. Once the lease ended, we purchased the car from Camelback VW in Scottsdale, AZ. Because we purchased it from them, they had to do a pre owned certified test, which was last July. Since then, we have had to back to them over 18 times because it keeps dying on us. For some reason they can’t figure it out. They have now fired us as a customer because we are a nuisance. Without fixing our car mind you! We love the car but wish someone would help us.

I hit a small deer one month ago (drivers side light, hood, quarter panel). The insurance paid for the body work, but not for a spastic, drivers side door. The car (VW 2002 Golf TDI) thinks the door is open all the time and alerts me. When I turn on the lights at night, the alert screams at me. The dealership, which Allstate Insurance made me tow the car to, says this happens to the door all the time even if you hit a pothole and jar the car. The dealership is a 3-hr round trip from where I live and there is a certified VW mechanic in the next town from me, but Allstate wouldnt let me take it there. I told the adjuster and dealership that nothing was wrong before the accident, but they say it is something that happens on VWs a lot. Why isnt there a recall on this if it is so prevalent. And if hitting a pothole could cause this problem, why wouldnt an accident do so also? I will never buy another VW. I have put a lot of money into this car (VW maintenance costs a lot!). Its a 2002 model, but I had a Honda that I drove for 20 years before any major money had to put into it. This has been a nightmare not having a car for a month and living in a rural area.

I purchased a 2013 Volkswagen Passat in February 2013 which just turned three years old. I have had several recalls and none have become available. The warranty on this vehicle has just run out and I am having some of the same problems with the brakes while the car was under warranty. I am also having issues with the door locks. Whenever I stop at a traffic light or stop sign, the doors lock each time. I can hear the clicking. I took the vehicle into Napletons which is located in Champaign, and I was told that it would cost me $457.00. Of course I was upset. I then asked for the contact information for Volkswagens Customer Care and I ended up getting a number online.I began this call 1 hours 12 minutes and 30 seconds ago. No one has picked up the call yet. I am not sure why I am having these issues after the warranty ended. I plan on writing a letter. Lets see how that turns out. I would say to you, if you choose to purchase one of these vehicles to ensure that everything is covered by having the service department at your dealership check it and document it. I have no intentions of paying Napletons $457 to repair a problem that they should fix for free. If I have to pay, I will take it to another dealership to get it repaired. I will definitely think again before I purchase another VW.

I noticed my 2009 Volkswagen Tiguan Headliner was coming apart from the sunglass compartment. The next morning it had separated from the light. I drove my car to the Lundes dealer in Peoria. The serviceman gave me the number to Volkswagen customer service. I spoke to Dylan, who told me they only warranty the item for 3 years/36 thousand miles. I was so upset. I asked to talk to his supervisor, who on a Friday was not around. I received a call from Stephanie this morning, restating my concerns of the failing headliner. I asked if she wanted pictures to help VW figure out why they have failing glue. She just repeated what the script reader had to say. I then asked to talk to her manager. I havent heard from them. I cannot believe a car this age has a headliner falling down. I would be ashamed if I was Volkswagen. This is not a wear and tear item. This should not be happening. Thanks Volkswagen for the disappointment.

I have two vehicles through Volkswagen Credit. Both were brand new (Jetta and Passat). I loved the dealership and my experience buying my vehicles. My experience with Volkswagen Credit has been unsatisfactory to say the least. They have horrible customer care and have treated me like just another loan and not a person. They caused a huge amount of turmoil through my finances by double charging me on a payment due. They caused an NSF fee on my bank account due to double charging me. It took them 2 weeks to mail a check back to me for the double payment and were unapologetic. While speaking with multiple customer care staff members and mostly the supervisors, they were not helpful in resolving any problems. This is just one account of a few I have had with them. An addition to this, they mailed out my first payment AFTER it was due and was of little help when I called to explain the issues to them. After this new car is paid off, I WILL NEVER go through VW Credit again! They have made my car buying experience uneventful and unpleasant. I highly recommend a trusted bank/credit union. I will never be talked into going through them again.

My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying Im out of luck. Ive owned 2 Volkswagens and if they dont make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.

My father, the son of a German immigrant, bought only Volkswagen starting back in 59, always had trouble with them. I started buying them in my youth and always had trouble with them. Then started buying American cars, far less trouble. Then started buying Toyotas and lo and behold, no trouble.

Purchased a new 2007 VW Passat. After about a year noticed the dash and plastic were blistering and starting to peel and crack. Googled the problem - most buyers having the same problem. VW doing nothing - was going to buy a new VW Passat for my granddaughter - decided to buy another brand. Also headlights are terrible, can hardly see at night. Do not recommend buying a VW.

We bought a new car VW Touran from April 2017 and unfortunately car dealer delivered a worse car that I ever received in my life as the following issues: - Adblue tanker was leaking in 2 months delivery. - A problem was warned and technician of VW could not detect the problem. We left our car to check the problems in few days at VW repaired center - Chaussee Ninove with nearly 100 km of our own gasoline fee. The problem was found by ourselves in a foreign country - our car was flooded due to a problem of the joint while we were in the car under heavy rain in Prague. - The light was out of order. After leaving our car for reparation, we got our car back with a new joint replaced, but horrible odor was occurred due to humidity. We came back to request a solution for odor treatment and repair the light as well. No accessory was available. It needs to be ordered and we will be contacted once accessory arrived shortly. One month later, we passed by to check if the light can be fixed and was told the accessory was not arrived because they forgot to order.- We face a new problem today with the battery. I had to call VW assistance to restart the engine with a ref under number **. The technician passed by to fix the problem and advised to replace a new battery as it happened twice recently. We feel disappointed to sell our ancient Audi to them and bought a new car with full options from VW. Honestly saying, service after sale was not good. Agent was not happy to request to fix the problems and unfriendly attitude at Robert Carrosserie - Chaussee Ninove 1070, Anderlecht. It could be the last time and ever to buy such a bad quality.

Really not happy! I have received a notification from the DMV that I will not be able to register my 2012 Golf unless I provide a certificate with proof of airbag correction. It states that I should contact my local dealer for a free repair and gives a phone number to call if problems occur 1-800-242-4450. Well the dealer acts as if its not their problem and the operator on the 1-800 help line says he has never heard of this!!! I was instructed to ask the DMV what I should do!!! Really!?! I paid $30,000 for a 2012 Diesel Golf that now has an airbag that can kill me and a total fraud in the emissions category!! I have no faith that VW will make good. So very disappointed. I will never buy a VW again.

My husband and I have had a 2015 Volkswagen Passat that we leased in Sept of 2015 from AutoFair Volkswagen of Nashua. When we did this we were not given a choice of color, make, model etc., nor did they work within our budget of what we could afford for a car payment. They told us not to worry about mileage as we are now over our mileage that we were allotted for the 4 year lease. We have tried several times to trade it in for something smaller and they won’t work with us, they have called us multiple times wanting to buy the car back and we go up there and they tell us there is nothing that they can do for us. I have made several attempts to reach out to the sales manager and she will not return my phone call. She finally returned my call to tell me she had no recollection of the CEO of Volkswagen calling and speaking with her that she had no notes, but yet he called me to tell me he spoke with her and she would be calling me to see what they could do to rectify the situation. I again have put in another call to the CEO awaiting his return phone call to discuss this matter. If this doesn’t get resolved I will have no choice but to hire an attorney and deal with this Legally as we are not happy with the car and it has some mechanical issues that need to be fixed.

After having issues with our dashboard lights going crazy, we began reading other complaints online. We learned that the issues we were having came directly from a faulty ABS module, and then came across a VW recall on our car for the ABS module. After talking to VWs Recall Department, they told us it did indeed fall under the specific recall, and we could take it into any dealer for a fix. Our car went in on a Tuesday morning, and after 3 days of poor customer service and no answers, the mechanic let us know the ABS Module would not be covered, and we would have to pay out of pocket. He said he had even called VW directly to verify they wouldnt pay for it. We were then quoted $1300 for the repair, plus a $225 diagnostic test. He suggested I call them directly.I called the VW Recall Department again, and told them what happened. I let them know my biggest concern was the fact that they told us our car was part of this recall, and they were now unwilling to fix the issue. I also let them know the ABS brakes have always caused me issues, nearing killing me when I lost control while braking once. They said they would write it up, and look into it and get back to me in one business day. I am waiting to hear back, but there has been a lot of reason to think they will just use some excuse to not replace something so dangerous and faulty. Well see.

We returned our leased Volkswagen early as encouraged by their website saying you could return up to 90 days early on lease. The car had no damage except a missing key which we paid the dealer for. The mileage was half of that required by the lease term. A detail which we had not thought about as we had never leased a car before.We also paid a drop off charge as we were told would be required by 2 dealers we brought the car to--DEEL motors in Miami and Esserman Volkswagen in Doral. It was a substantial amount which we paid Esserman but thought that charge should have been revealed as part of the agreement when we leased the car. Now the charge collected by the dealer appears as unpaid on our credit report. We called Volkswagen who is telling us that they did not receive this money from the dealer and a year later WE need to go to the dealer and tell them they need to pay Volkswagen credit. The reason Volkswagen tells us is that the dealer is independent so THEY cant require the dealer to pay. When Esserman pays Volkswagen the charge will be removed from our credit report. We feel that we already paid the fee and since Volkswagen requires it, it is up to them to collect it.

I purchased 2012 CC in March, no warranty. Mid-July the AC went out and its the compressor. An expensive expensive experience with this VW that Ive only had for 4 months. My 3rd VW and I vow I will never ever, but another VW again. 2 bad, 1 ok.

My car is 6 years old and has less than 90,000 miles on it. It is already in need of a costly new transmission. The car has been expensive to repair every time it has been needed. I will not be purchasing another Volkswagen again.

My 2012 VW Tiguan (30,000 miles) has to have the engine replaced. I take it to Bethesda Oarsman dealer. Thankfully I had the extended warranty but they had my car for over 2 months. When I got it back this new engine was making clunking noise every time I turned right. Took it back and they said they fixed it but still had the noise with a new noise happening every time I started to accelerate. Took back it again. Then my sunroof starting leaking and mats were soaked. Took it in again and they said they fixed it.3 weeks later after I was away for 2 weeks and not using the car I got in and the entire car was damp with Mildew everywhere. Took it in again and they had it for 2.5 months and told me it was fixed so I came and picked it up. Drove it that night but the car still stank of mildew and it rained and water was dripping from all the windows. Defroster just made it worse and was dangerous driving. Took it back in again the next day and told them they didn’t fix anything. Left it there for another 2 weeks. Got a call telling me it was ready again so went to pick it up and car still stinks like mildew and mold is still on seatbelts. Left it there and this is where I am now. NEVER BUY A VW!!

2015 Golf TDI Wagon. So disappointed in this car. 1300 miles and six weeks old: The phone system does not sync with my i-phone. The gas gauge malfunctions. The upgraded Fender speakers are less good than my Tiguan speakers were. Cant hear the radio when the substandard AC is on. The radio goes in and out and takes about 3 minutes to even turn on. The sun shade is getting dirty when it retracts. How do I get rid of this car? It is costing too much and I do not like it. Gas mileage is less than expected.

Ive purchased 2 VWs, financed through VW credit. The first car was financed, the second car was a lease. At the end of the lease, after never being late with a payment for 5 years and 2 cars, I called them to refinance and purchase the leased car. They ran my credit and offered me the highest interest rate of 16 percent. My credit isn’t bad. It’s in the low 700s and I’ve never been late with a payment. I don’t get it. I went to Suntrust and purchased a new Chevy for 5.9 percent interest. VW, never again!

My engine died on my car with only 73000 miles on it. I was told the balance shaft seized up with no reason why while I was driving it. Luckily I was not in an accident as my car just died in the middle of the intersection. When I called the VW headquarters, they said since it was out of warranty they would not financially assist in any way, despite the low miles and regular maintenance. The 2009 VW Tiguan has multiple issues and would not encourage anyone to ever buy this car, and at this point I am not sure I will ever buy another VW ever. Its unfortunate that they dont stand by their known vehicles that have obvious issues.

This complaint is in reference to the Driver Side Takata Airbag being recalled as unsafe and potentially deadly. I am leasing a Volkswagen CC. This is the second VW Ive owned. I was notified almost a year ago that my car has been affected by the Takata airbag recall (Driver side airbag) and I have been driving an unsafe vehicle this whole time! There is obviously no fix for this yet and who knows when/if they will ever repair the problem. I have tried working with the VW Dealership that I leased it from as well as VW Credit and also, Ive been trying to sell this vehicle however, as you can imagine no one will buy this VW because of the recall! Who in their right mind would want to?!?! Yet, Im expected to drive an unsafe car and continue paying for it as well! This seems fraudulent and illegal to me yet I have no recourse. This is totally insane!!! Shame on Takata and Volkswagen for getting away with this!!! I requested that VW buy back the leased car from me. They want an exorbitant amount of money and to my surprise they said they couldnt help me!! They said it is an issue for Volkswagen America to fix... So now Im stuck with a vehicle that no one will buy including VW!! Im truly disgusted by the whole experience and the company. Although I cant even put into words what I truly think about this company! This isnt my first VW but it will definitely be my last one!!!

Brake control on the passenger side of my new VW Golf (2016) - Travelling along the M6 just overtaking when wheels locked up - managed to gain control and continue also causing myself to be slightly injured to the hand. Reason passenger pressed a lever/switch on the passengers side thinking it would open a lid. It was the parking brake which locked the wheels and nearly caused a serious accident as the controls are on the passenger side. This could happen again easily and our biggest problem: we have four children so one often sits in the front seat. This has made the wife dreading taking the car out, maybe would, could blank it off with tape or a cover while the problem is rectified? Strange that VW spend so much on research and make a fundamental design problem. It could be that a wrong console has been fitted and one from a left hand drive installed. This could be checked out by looking at a left hand drive car? Check out the showroom that all Golfs have the controls on the passenger side, I have now found out that the design fault is only on right hand cars. I think it was a money saving idea not to fit the switches on the drivers side which I pointed out to the VW person contacting me which he was not aware of. He also informed me if I do anything to try to make it safer it would void the guarantee of the car. Said there was no plans for this to be correct in the future and no more correspondence would be entered into.The incident has made my wife paranoid about having a child on the front passenger seat. I could tape up the switches or try to build a box around them but it really is a dangerous design fault. We tell passengers not to touch them when they get into the passenger seat. The incident happened on a motorway at about 70 miles per hour just as I was about to overtake. Fortunately, as I was doing an overtaking maneuver, there was no one behind me. I injured my hand on the steering wheel and twisted my neck - the pain which only lasted the rest of the day. I did contact the dealer in January who sold me the new car and reported the fault - they have contacted me and it seems that they only offer me understanding of what I experienced but said I saw what I buying in the showroom and all the VW Golfs are build like this. I did point out that was not correct and it is just the Right Hand drive models that have this arrangement. Would like to know if I am the only person that has complained or experience about this fault?

I own a 2014 VW Golf TDI that I purchased brand new. Since Ive owned the vehicle I have had all the services done on time and at a VW dealership. The car currently has 40558 miles on it. I had an O2 sensor go bad on me roughly 100 miles ago. I am by no means an expert mechanic but I have been working on cars for a little over 20 years and I couldnt believe how quickly the sensor went out. Even the people at the dealership were completely shocked by how quickly it went out. When I call VW of America they basically told me yeah thats horrible but its your problem. I really thought VW was a better company than that and manufactured better products than that.

Love my 3 year old Tiguan. Just the right size and handles beautifully. No issues so far. Great on the highway or city driving. But gas mileage could be better. All wheel drive is great for Nebraska winter. No issues getting around.

My Advice to all the folks who are even planning to buy a Volkswagen vehicle, Dont even think about it. Unless you have lots of money and use and throw car. Its a shame on you Volkswagen!! All the car manufacturers (Its shame for me to say your competitors) are building cars that last for 200K miles and your car is falling apart after 90K miles. I had this car which likes to go back to the workshop every 2 weeks once its marked 90K miles. Its shame on your assembly employees, quality control engineers. Are they sleeping? Or you are not paying them well? Please take all the money that you make from the repairs caused by these breaking parts and give them as bonus. Motivate them to at least build something so that at least you can call yourself as car company. I was always recommending friends about this company... Now I realized big mistake. Sorry VW. Not any more. I changed my advice. None of my friends/colleagues are no more going to buy VW if they get my feedback. To all the folks who are planning to buy - I would suggest instead of buying a vw, just drop $100 into the toilet daily and flush it. That will at least save time from going back and forth between the repairs.

I took my Passat to a VW Certified dealership and was never contacted with an estimate or completion date. It’s been there for over 6 months and I still don’t have my car. I have been in contact with customer care and they have been completely useless. It takes them at least a week to respond to their own email requests. I can not recommend any certified VW mechanic nor can I recommend VW as a company since their customer care is so abysmal.

I recently experienced something with Volkswagen Corporate that I have never encountered with any other normal company. Because of Volkswagen, I am unable to buy my home. They preach about using their website to make payments or do all transactions online because its the quickest and easiest way, yet the online profile is the last source that gets updated by their internal department so that is the least reliable source. I always made my payments through their website, vwcredit.com. I always received confirmations from the website stating payment has been received. In April 2014, I decided to upgrade my car with Volkswagen so I leased a new Tiguan. In May, I signed on to my account and made a payment and received a confirmation. 10 days later, I received a statement from Volkswagen saying payment has been made, Thank You. Several days after that, Volkswagen started calling stating they have not received a payment. They tried calling twice. By the third phone call I received, they have already reported me to the credit bureau. 10 days before my house closing, my loan officer called and stated that because of Volkswagen, my credit score dropped 100 points! This made me ineligible to get approved for a house loan.Frustrated, as anyone would be, I called Volkswagen. Of course, they made this out to be my mistake. They are not responsible for the payment confirmations that are sent out and they have very strict rules about reporting to the credit companies. According to them, they were unable to reach my bank to receive a payment and even though I received a confirmation from them, its not a guaranteed payment. My payment, according to them, was 35 days late, even though they sent statements stating I have paid! They refused to call the credit bureau and explain the situation. I checked my account information online and there was nothing on there about late payments. They even posted the statement they mailed to my house saying May payments has been received. So because I relied on their online communication, I was burned by this company. Their communication is very unclear and frustrating as are their employees. I will never do business with this company again! The cars are great, but their internal way of running the business is very unorganized. This company cannot be trusted!

I have had all kinds of things to go wrong. My VR6 CC runs great but the engine light will come on and I take it to the Volkswagen dealership. Every time they tell me that a sensor has gone bad it cost me around $400 dollars every time. I have had 2 fuel sensor replaced. Now I find out that I have been over filling my tank making the service light to come on. Now I stop putting extra fuel in and the service light went off. Now my brake light is on. I called the service department and they told me that it is probably a sensor. I also have a turning light on. I replaced the light but it still does not work. I was told I would have to hook it up to the computer to find out why it is not working.When I first purchased the car I had 2 front wheel bearings to go out under 36k miles. The dealership told me that it was not the wheel bearings. At 40k they check it out and told me that it was bad wheel bearing. This was after the warranty ran out. The wheel bearings were $250 each and labor was $250 each. I finally got them to cover the parts but I was responsible for the labor. If they would have fixed the problem when I told them it would have all been covered. It seems every time I get a call or get the oil changed a light comes on. I have always wondered if they have a way to turn lights on. I also had to change out the wiring harness for the trunk at 50k and it was over $500.

VW has made serious roadblocks to processing my claim for the VW buyback. I started the process in October 2016 and have sent documents to them at least eleven times now and they are requesting again. I feel this is deliberate stalling on the part of VW to process my claim.

I purchased my 2014 Volkswagen CC in September of 2014. I was so excited to join the VW family. I leased this vehicle to get my feet wet and determine if I would be a lifelong VW customer. Well, in 2016 while driving down one of Houstons busiest freeways my car stalled and I was just barely able to pull to the side of the road. I had to have my vehicle towed to the dealership where they kept it for 4 days. They replaced multiple parts, it seemed fine. The very next morning I got up and the car wouldnt start. I had to have it sent back to VW in which they discovered an issue with the fuel pump module. After replacing this part, I drove it back home and the next day it wouldnt start again, maybe the third time is a charm. I had it towed back to VW and they replaced the battery. Less than a year later with my son in the car, the vehicle died again. Luckily I wasnt struck by another vehicle. I had it towed to the nearest VW service center in which they told me it was the fuel module again, but it was out of warranty and I would have to go through VW cares to see about getting it replaced or I would be responsible for an 1,800 repair bill. Well, after going back and forth with them they agreed to replace the part. Can you imagine how unsettling and scary it is to drive a vehicle that has such a huge safety issue and recall with no permanent fix. Well, this weekend I was driving down the freeway and the vehicle stopped again, I was blessed enough to pull to safety. My 10 year old son was in the back seat praying we wouldnt get hit. I had the vehicle towed to VW Saturday night at 8pm, so I was without a vehicle for the entire Easter weekend and couldnt get my son to his obligations. Monday morning I received a call from service advises, my brake fluid was green, the control arm bushings were cracked/dry rot and I needed an alignment totaling 1,000+ in expenses. The service rep stated this was just the beginning, but there was also several transmission codes and the diagnostic would be 135 to see exactly whats wrong with the vehicle. I told her to go ahead that was at 9am, its now 6:30 pm and I have yet to hear anything. I called around 3:00 pm to be told the clutch was out and they were trying to get me a quote for a transmission and to expect my service rep to call before end of day. Well, I am truly disappointed in the service, maintenance and overall Volkswagen CC. I will list all parts Ive had replaced on the vehicle and estimated repair costs since Ive had the vehicle. Ribbed belt. Tensioner. Valve. Separator. Mounting. Bearing. Turbo valve and crankcase breather leaking oil. Washer. Fuel unit. Control un. Battery. Battery disposal fee. I have not added the additional services that Ive had in the past 6 months.

Ive had my 2013 Tiguan for 3 years now (3 months out of warranty). I love the way it looks and drives. However, even though Ive kept up with VWs recommended service, I just paid $2500 for repairs that shouldnt be happening on a car with 45k miles (a new alternator, timing case cover gaskets, control arms replaced, carbon cleaning). Just two months ago, the fuel door wouldnt open. The dealer sanded it down, calling it a manufacturing flaw (which I still dont get since it worked for a bit over 3 years). What Im getting at is that this VW is needing way too many costly repairs for a 3 year old car. I was expecting to have this car for well over 100k miles in great condition but Im not sure its going to work out that way. They sold me on the idea of German engineering being so good, lol. Fool me once.

TDI Settlement - The initial process of having VW review my documents took much longer than the stated/required time and I anticipated a delay due to the volume. I received my final offer letter 12/28/2016 and before I could send them back my car was totaled on 12/30/2016. I have since called the 1-844-98-CLAIM number listed on the VW claim site 4 times. I have gotten a different answer every time on how to switch the claim to restitution only. I was advised that I do qualify for restitution and I hope that is true. Ive been advised to fill out the 24-page paper claim and send it in. I was then told that my login would be restarted and I would then file for restitution only. To restart the website would take 3 days. Its been a week and nothing has changed on the website. Ive asked for a supervisor to call me which would take 24-72 business hours and Im beyond that and no call.I called back today and was advised a new option to start a new claim on the website with a different email address. I again asked for a supervisor to call, however I have NO faith that it will ever happen. Im not about to fill out a 24-page paper claim form or create a new email address just to start the claim process all over again online. VW has all my ownership information and it has been verified. I can understand submitting proof that the car was in an accident and rendered a total loss. I have no problem submitting additional required documentation, but to start all over after months of waiting is ridiculous to ask their customers.

I leased a vehicle through VW Credit and they advertised that they would pay the first payment. The lease was on 12/4/2012. The first payment was due on 12/4/12 according to the contract. In my opinion, that is very misleading.

I bought brand new Volkswagen 2010 from dealership in Kansas City. It was serviced regularly by the VW dealers. One evening, I came back from the work, parked the car in my driveway and next morning, the car would not start. I towed the car to the service center at the dealership and they say it needs a new motor. A 74K mile Volkswagen needs a new motor. I asked the reason and the service manager says oil level was low in the car and the car if out of the warranty now. This car was service by VW dealer in Lees Summit before 3 months of the breakdown, its Check Engine indicator never got turned on, the car does not consume oil and all of a sudden the engine failed. The service center says they serviced the car properly, dealership says its out of manufacturers warranty and I am stuck with this expense of $11000. The car does not have a single dent on its body, its trim, interior is all like a new car but the engine is bad. After spending enormous time talking to the dealership, service center, VW area manager, district manager and all, we concluded that this is the last Volkswagen in my life. And me and my entire family has become a great anti-Volkswagen advocate. Absolutely shameless managers, irresponsible service center and liar manufacturer. We advise all the readers to avoid buying any product of Volkswagen. Buy it if you want to throw away your hard earned money in drain.

I have a new 2018 Golf GTI, I was surprised to find there is no cover for the battery, the terminals are both exposed. I asked the dealer if this was correct and they did not know, I called VW customer care and they said they dont know what they put on the cars, they are not able to answer technical questions, and I should ask the dealer. I said I had done so without satisfaction and was told to ring around dealers until I found someone who did know! I am surprised to find the two battery terminals exposed on a vehicle that is so complex, this is a potential shock and fire hazard. This is my 10th VW and I do not recall seeing the terminals totally exposed before.

On June 26, 2015 I contacted VW customer care because the third window in my 2009 VW beetle convertible had a window regulator go out. My complaint number was **. My car had 30,427 miles on it at the time. I complained to them about my window regulators failing on the front and back drivers side and now the back passenger window. I had already fixed the front drivers side and was quoted around $1100 to fix the back window (which I could not afford), now the passenger window went out. On 7/1/15 they replied back that there was nothing they could do because my vehicle was outside the original 3-yr/36,000 mile warranty but they thanked me for contacting them. Well yesterday my front passenger window went out. Help Me!!!

Local dealer did a diagnosis of an 06 GTI with broken cam chain, claimed warranty extension doesnt apply with a part on the warranty on the parts list. Contacted VWOA and after talking to a case worker, found the dealer never checked one of the things listed on the warranty I asked them to check. Gross incompetence at the least, already filed a complaint via NHTSA, may do so with state attorney general. These failing engine parts will result in death eventually and several people have already had close calls. The parts in question arent listed as serviceable parts, so since Im not a psychic I dont know to check them. Will probably not buy another VW unless my car is magically fixed and not at my cost.

When we signed up to be part of the VW buyback in the diesel scandal, we were told to keep making payments until our buyback and they would adjust our refund at the time of buy-back. At our appointment, we were told this was false and we would have to contact VW Credit for the rest of our refund. Then instead of giving us our paperwork, they walked us to the VW store manager and handed him our paperwork, and made us talk to him so he could try to sell us another VW, promising that if we did they would take good care of us. REALLY!! After VW had already lied to us on multiple accounts. Sadly, it didnt end there. We had more hoops to jump through to get the buy-back money credited to our account, even though they had requested all that information on the front end. However, we got the bulk in two or three days.We contacted VW Credit for the balance of our money but were told they couldnt give us the rest of our money until they received the payoff from VW. We kept calling for the status on our refund. We learned that VW sent a check (not electronic transfer) to Chase apparently through the mail who then mailed a check to VW Credit (technically two different companies). VW Credit said they had to wait TWO WEEKS to be sure the check from Chase cleared before they could mail us the rest of our refund! It was over a month after the buy-back before we got our money -- less the interest accrued while they used our money.

First off, I love my car. From the first day of delivery though there have been problems. I do not have a lot of free time to spend going to the dealer so I gave the car a break-in period for some of the problems to settle and when my 10k mile service came up, I went into the dealer with a list of things I needed to be corrected. The most important is the grinding noise I get from the transmission. This is a problem that a large percentage of other owners are complaining about and VWoA is not handling. When the automatic transmission upshifts at about 25-40 mph, there is a grinding noise that occurs and the car pulls back or exhibits a minor loss of power. It is more noticeable in ECO mode, but happens in other modes. I am concerned that it is slowly damaging the transmission, will cause a breakdown, will be costly (after warranty) or will affect resale value. VWoA says this is normal, but no mechanic who has been presented with this will admit that it is normal. Next, my car has a trunk lid that hits me hard because it doesnt stay in the up position when open. I understand from VW blogs posts that this was corrected in cars made after a certain date, but apparently VWoA doesnt regard the safety of people who are being struck and hurt. I was told there was a fix for the problem, but the dealer did nothing.

Last night, my husband and I went to Ford to trade in our leased VW CC for a new car. The lease was supposed to be up in May. I was quoted a payoff amount of $15,500 by VW. The deal with Ford was made late at night when VW Credit was already closed. Ford agreed to pay off the lease, and we made the deal with the new car. The purchase with Ford was very easy and smooth.Ford called VW this morning to confirm the payoff amount, and VW added an additional $2000! Apparently, the 6 payments that were supposed to be due until the end of the lease, which was supposed to be in May, were not included in the payoff amount. How can that make sense? Payoff means final amount to completely pay off a car. So we had to pay an additional $2000 because VW Credit gave us the wrong payoff amount. Then they changed their story and said its a termination fee. $2000 termination fee? Are they serious? Never again will we ever return to VW for any future cars. They just lost 2 loyal clients due to their cheapness and carelessness!

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

I bought my wife her second Golf. It was a brand new 2010 model made in Mexico. Her first Golf was made in Germany but it did have some problems with the A/C compressor clutch at 10K miles, instrument cluster light flickers, inoperable stereo and consistent brake issues. Now onto the Mexican made Golf nightmare. During the first 6K miles my wife has been stranded three times. Transmissions electrical and mechanical component failure. A/C compressor failure at 7K miles, window regulator driver side at 9K miles, another one on passenger side at 11K miles, rear windows completely inoperable at 14K miles, rear defroster inoperable, driver door failed to unlock, exterior window rubber seals distorted resulting in leaks, stereo digital display failure, and of course, numerous engine light ups. The craftsmanship was horrible. Loose, shakes, rattles and mysterious noises. Service techs blame VWs Mexico plant for being in production start-up mode. Thats an unacceptable excuse. I dont recall Honda, Toyota or Nissan selling junk because of production transfer. Regardless of all the cheap and stupid excuses VW created, the Golf is long gone; thanks to a lease we broke early. I feel terribly bad for the next owner. Based on numerous reviews and data from reliable agencies, VW seems to continue in producing hit-or-miss cars. Two Golfs were enough to deter my wife in ever touching another VW product. Too bad for her because she loved Golfs. She has since bought a new Rav4, against my recommendation, and loves it. She has put 45,000 miles with absolutely NO ISSUES. Not a single problem.

I am glad to be a proud owner of a brand new Golf recently. However my new car was recalled recently for an oil leak for camshaft oil seal. It took the agent 3 days to repair it and the service feedback was bad. I am greatly disappointed.

I re-titled my car from VA to IL in late 2019. After receiving my state transfer packet from VW, I called them before I went to the DMV and told them I thought I was missing a document in my packet. They assured me I had everything I needed. When I went to the DMV, they informed me I was missing a document that I told VW I needed earlier in the day. This caused a significant delay in re-titling. I had to pre-pay my taxes on the car for 2019. I submitted paperwork to VW showing that I had retitled the vehicle so I could receive a credit on the taxes I had already paid, and they told me I would have a resolution in 6-8 weeks. It has been almost 3 months and I have still not heard back on my status. Every time I call and talk to a customer service representative, they promise me they will get an answer by the end of the day and will call me back. I have yet to receive a call back. I have absolutely had it. Their agents do not care about making sure I receive the money I am due-I truly wonder if they are just holding on to the funds from the state of VA and not forwarding them on to me. It is ridiculous.

Full bumper to bumper extension of the factory warrantee from 4 years, 50,000 miles to 6 years 85,000 miles. Covers all non-consumable items and includes roadside assistance. Melds nicely with VWs Car-net. Yes, you need a VW service department BUT there are plenty in the area that I primarily drive and there are so few truly qualified local mechanics in the area. With all of the electronics on my new car, I needed the peace of mind, that if even a minor component occurs, the vehicle would be repaired with genuine VW parts by factory trained service techs.

I purchased a brand-new model of 2016 VW Golf GTI last year. I havent driven it much, which only has less than 4000 miles on it now. Recently, I had a flat tire due to the poor quality of Hankook tire (made in Korea) used by VW manufacturer. My flat tire happened when I was driving on a freeway (in very good condition) when the passenger side front tire suddenly burst a hole in its sidewall with no road hazard present. I called VW local dealership but was told to contact Hankook (the tire maker) directly by myself.Hankook did not follow the companys established procedure for handling tire warranty, but rushed to an arbitrary judgement on tire damage in its own favor, insisting on saying it was caused by road hazard. It never allowed the local VW dealership to fill out a tire warranty coverage claim form on my behalf. I paid $200+ out of my own pocket for tire replacement. I deeply regret that VW chose Hankook over other better tire brands. Hankook tires poor quality makes VW vehicles prone to road accidents. It also makes VW look cheap. For these reasons, I would strongly advise fellow motorists not to consider VW Golf GTI among their purchasing options.

My 2008 VW Jetta auxiliary input stopped functioning after a routine maintenance required that the battery be disconnected. The CD changed and AM/FM work normally, but the auxiliary input jack stopped! Poor design requiring me to go to the dealer to reinstate functionality (for a price) which I have already paid for.This amongst other things (ehem...transmission noise and metal in the transmission oil) have left me with a distaste for my 1st and last VW.

I purchased a brand new Tiguan r-line. After one day I drove it in the rain and the headlights misted up. Notified VW and took the vehicle back. I was told that it is normal in not too many words. Picked vehicle up today and it was raining again and lights misted up again. How can be sell vehicles knowing that the headlights have this problem. VW essentially refuses to replace headlights. Just want to let people know what they are potentially in for if they buy be.

Love my Tiguan but I urge you to purchase a warranty. I keep my car very well maintained but there have been some costly repairs. This car is an extremely safe car. I used to see the results of some horrible accidents when I worked at a VW body shop and every person walked away.

I own a 2013 GTI and in November 2015 the water pump started leaking fluid. After taking the car to the VW dealership, I was informed there was a recall on the water pump and it was replaced. Fast forward to 2017; the water pump that was replaced in 2015 starting leaking (having found this out after taking the GTI back to VW). I informed the service department that water pump was replaced due to a recall. They preceded to locate when the water pump had been replaced. The service department contact Volkswagen checking to see they would pay for repairs since the water pump was replaced due to the recall...Volkswagen would only pay half of the bill. I contacted Volkswagen, stating that evidently the water pumps are faulty if only after 14 months after installation the water pump requires replacement again. The representative that was helping me, advised she contacted someone at Volkswagen and that is all they would do. I told her again... after only 14 months and the water pump is being replaced again, that tells me that Volkswagen water pumps are faulty!

2014 TIGUAN: OMG this car turned into a nightmare - went whacky on a mountain pass - gas pedal and steering went glitchy, then ESC light went in apparently indicating ABO was bizarrely shutting down, then ABO failed. Dealing with VW a bigger nightmare. I will never get a VW again!

By far the worst dealer experience ever. Bought a 2015 Golf TDI last year. I purchased an alarm system and finally got tired of the remote not working so I had the dealer take the alarm out. I told the service manager that I wanted the alarm parts to take with me. I paid for them. She said no. After a quick talk with the latest of many upper management replacements who apparently quit or get canned weekly, they made her run across the street and retrieve the alarm. She returned with the main component but with no wires/plugs. Whatever. She then told me... Volkswagens dont work with alarms. This comment came straight from the service manager. I then spoke to the salesman who sold me the car and he told me, after a long conversation about how much he disliked working for VW, that I should of never bought a diesel as Vw, and this particular dealership, had no mechanics that even knew how to work on diesels. This dealership also sells Mazdas. My last 4 vehicles have been Mazda 3s. Over 500,000 miles on them with only one strut needing replacement. The salesperson told me that I should of purchased another mazda 3 as they are better cars and the mileage differences between the 2 brands are very close now.AVOID VW. I AM MAKING TRIPLE PAYMENTS ON THE GOLF TO HOPEFULLY SELL IT without too much of a loss AFTER 1 YEAR. (SAD) Volkswagen SHAME ON YOU FOR BEING LIARS, UNETHICAL, STUPID, AND BELIEVE ME; THEIR PROBLEMS START CLEAR AT THE TOP. I gave them so many chances to make things right. They completely abandon customers after the sale. Bad cars, bad company.

I have had my leg cut open by the change compartment that sits very close to the door on the dashboard, it ripped open my leg on two occasions within a year. This is caused a dramatic amount of blood loss, a very deep laceration and several rides in the ambulance to the local medical facility. The edges on this compartment are seriously sharp. VW needs to make some changes. My husband is literally going to permanently secure this compartment that it is not accessible. I have owned this car since 2016 with 9k miles when I bought it and now I have 27k. I do not drive it a lot. This is most definitely a hazard and health issue! Please correct. Please call me if need be.

I have owned many VWs in my life and unfortunately, this will be my last. I have had nothing but problems with my 99 Passat 1.8T. It recently started to suffer the dreaded sludge issue. VW does not care. The car is old. Time to buy a new one, says the dealer. They give out the wrong information for maintenance with the vehicle and now its too bad for me the car is old apparently. The owners manual says to use conventional or synthetic. Conventional oil sludges these motors and now Im sol. So, I would highly suggest that no one buys a VW. Unfortunately, I just got a 2011 TDi. Now Ill have to find somewhere to trade it in before I need to service it somewhere and they tell me to buy a new one.

I filled out claim. Was told 10 business days I would receive documentation notarized then I would be scheduled an appointment to bring my car into dealership for buyback program. Status of claim says received reviewed and processed. Called CS - getting runaround. They dont have any answers. Kid on phone, supervisors talking in background tell them non truth about results. Someone needs to look into this situation asap. This is fraudulent because the court settlement is over. Should be able to bring car in for buyback.

I own a 2014 Passat and purchased the car with 500 miles and after owning for 2 and a half years and 64000 miles, I need a new engine! Never buy Volkswagen again! Corporate customer service hold times are very long, escalated manager’s mailboxes are full. Poor quality and I will never purchase a VW again and will continue to share with others to never buy the brand!

So Frustrated my car just got repaired last week and now I’m back with the light on again and they are charging me again for the Diagnosis when it should already be fixed and I shouldn’t be here again and nor should I be charged again when it should of been fixed right the 1st time I was here and were in a middle of a pandemic and you are charging again not right at all!!!!

I have a 2013 VW Tiguan in mint condition except for the paint, its fading or discoloring. See my photos attached. I am absolutely totally upset about this and paying $500 a month car payment to look at this everyday. I talked to the dealer in Orlando FL and no help whatsoever. They referred me to VW USA and I spoke to them and put a claim in only to tell me that I dont have any issues with my paint. As you can see in the photos attached there is a clear picture of the discoloration. I feel VW is being unfair as this is their branding and being negligent with their warranty not the paint.

I am writing this initial email today as a very frustrated, angered and distressed customer. I purchased my Pre owned certified VW Jetta 2 years ago this month at the Tysons Stohlman VW, and Yaw ** is who initiated the sale. I have been taking my car to the Stohlman Service shop for my oil changes since I purchased my car. This past week, I brought my car in for an oil change, a bulb replacement and to replace a hubcap that had fallen off of my right front passenger side door. After leaving my vehicle, and going to work, I received a phone call from the manager of the service shop. He let me know that I had more issues than just replacing the hubcap. He stated that my left front tire was so worn I would not make it home and needed to purchase a tire immediately. He then said, he refused to sell me the hubcap until I left my car at the shop to replace the wheel, get a tire/wheel alignment and possibly have the bar replaced underneath the vehicle.I left work – went to the service center immediately and let him know there was nothing wrong with the wheel. All I wanted to do was purchase the hubcap and pay for the oil change and the bulb replacement. The manager let me know that all of the above service needed to be done that day – the latest the following day and again discouraged me from just purchasing the hubcap. Literally he was letting me know that my car was unsafe to operate. I let him know I would purchase a tire if I must (as he let me know it may bust leaving the dealership) but not at VW. That night, I did purchase a tire. However, with the advice of my fiancé, I took my vehicle to get a second opinion and estimate for the service your manager assured me I needed. Which by the way - when totaled was over $300 worth of extra repair on top of the $133 I paid for an oil change and a bulb replacement.I am writing this to let you know the following. I took my car the next day to get a second opinion and the details I found is enough to make me report this service center. The certified repair shop that I went to not only did a full inspection of my entire vehicle and parts – but let me know I did NOT need a new wheel, I did not need an alignment and that VW purposefully was trying to take advantage of me – a young woman, working professional, who does not know much about cars or service in order to make a profit or increase their sales for service that day at my expense.Let me explain something. I worked too hard, as a 24 year old, now 26, black female to have purchased this vehicle, pay $350 a month and attempt to keep up with the maintenance – just for your service center manager and employees to have their priority be to get over on customers like me, and who are too busy lying to even realize they replaced the WRONG bulb on my vehicle. Needless to say, I am disgusted with this service. Feel completely taken advantage of. Had I not gone for a second opinion and inspection, I would have potentially paid hundreds of dollars in unnecessary repairs. This is unacceptable and disgusting behavior for a company that I thought had its customers’ best interest from day one.

We purchased a VW Jetta from Danbury VW back in 2009. We brought the car in at 55,000 miles due to a check engine light. They diagnosed this problem being emissions related and charged us for the test. It turns out this was under warranty till 80,000 miles and did not fix it, instead they wanted to charge us for process of elimination repairs in excess of $8,000! We did not accept this. We contacted the dealer and VWoA several times and they always decline to fix. Now the car has reached 108,000 miles and will fail inspection. Again, they dropped the ball at 55,000 miles under warranty. Its big corporation screwing little people once again!

Volkswagen Canada has offered a goodwill gesture and I have accepted. I am satisified with the actions of Volkswagen Canada. Thanks.

I brought in my Mother-in-laws 2004 VW Touareg into the Kitchener dealership (Crosby VW) due to major rust concerns. VWs preferred auto body shop Mitek then saw it and drafted a quote which eventually VW Canada denied saying it was surface rust even though it clearly started beneath and was solidly through. I disagreed and while I was largely ignored by VW Canada my persistence eventually ended up getting me a written response but no real explanation, process or coverage and I had to take care of the $6000 repair myself. I drive a 2012 VW Golf R and I am a long term VW fan who feels very slighted. I am experienced with most forms of legal action largely due to my employment and I seriously considered legal action as I could easily take this to small claims court, but in the end I didnt feel it was worth the bother or the issues VW Canada would create. Anyway the same VW Touareg now has rust coming from beneath again on the right rear door in the same place as it occurred in the left rear door. Im guessing VW Canada will pull the same nonsense and fail to honor the warranty. I have filed a BBB complaint to which VW Canada has denied all liability. I responded with this.I do not accept the premise of this response on the grounds that: a) VW Canada cannot upon my many requests provide any supporting documentation or scientific evidence as to how this is as they call it corrosion perforation resulting from outside influences, failure to promptly repair paint damage, damaged undercoating, or surface corrosion; b) A third body panel (passenger rear door) is currently showing signs of rust from beneath the surface, but it takes many months to even get a check up to see if it is covered due to a backlog at VW. I believe that this is a deliberate attempt to present the damage as failure to promptly repair and circumnavigate VW Canada’s responsibility to honor their warranty.c) VW Canada’s response to the BBB complaint does not make effort to address the rear driver’s side door that was replaced due to rust from beneath and provided no explanation as to how it rusted nor any coverage; d) The license plate was not in contact with the tailgate until the day before inspection when I removed the plate and cover to better see the damage. I did not put the cover back on to take in into the dealership because it broke upon removal. VW Canada has made no effort to provide any evidence that this was a long-term situation. In summary I believe based on online posting investigations, that VW Canada is following a mandate issued by management to cut costs by lowering the amount of rust corrosion claims paid out.

Lost my only remote and key for my Volkswagen 2010 Golf. Recently purchase this car and the Remote/key worked perfect. I lost the remote and Remote/key a couple of days ago. Went to the Bozzani Volkswagen in Covina California, and order a new Remote/key for $300 plus. The key was ready in 2 business days and my car was towed to the dealer so Remote/key can be programmed. The Remote/key was program by the dealer. The remote didnt worked, but the key was able to start the car. The dealer told me that most likely was a wiring problem and they need to run a diagnostics on the car. How can that be? If the original Remote/key worked just fine. Im getting ready to contact the dealer again and tell them that I cant pay for the diagnostics since seems that the problem is the way the programmed the key. They really need to take care of this issue. They are responsible since they programmed the Remote/key. I will update this review once I contact the dealer again and see what they are planning to do about this issue. If they take care of the issue I definitely will give them a good review.

Until now I have always had good luck with the VW corrosion warranty. I recently submitted a claim that they have refused to cover. They are telling me that the damage is due to a factory installed molding and not covered by warranty. It is corroding from under the paint, causing it to bubble. They say that it should be covered under the 4 year paint warranty and not the 12 year corrosion warranty since there is no visible corrosion. I requested information, and they replied We would have to rely on the diagnosis determined by our dealerships. The dealership said they send the pictures in and do not make the decision. They will give me very little information about the denial and to the best of my knowledge the determination is being made by someone who has only seen cellphone pictures. It seems that VW has added plastic trim pieces in areas prone to rusting as an excuse to void their own warranty. I love the car, but it is very disappointing they will not stand behind their warranty. It is still one of the best warranties out there, but a warranty is only good if they are willing to stand behind it.

Fred Beans VW service-department of Devon PA - Dont trust the hype when VW advertise coupons or the Hundred plus checks they are suppose to perform while the car in service. It can work against your favor because they are looking for issues to charge you extra. In May 2013 I bought a SE-Passat V6 included with the price of the car a 54000/4yr service contract. The vehicle was purchase as an CPO, which means it had a few miles, I think roughly 5000. Being I am more prevalent to conventional, I am growing with synthetics. In saying I am use to changing oils every 3000 miles not 10,000. I am a meticulous car owner.This car in 5 yrs had roughly 33,500 miles in December 2017(with a VW OIL SPECIAL COUPON) which covered up to 5qts of oil, during a unconventional oil change prior to, I look under the hood and notice oil film on top of the engine. I address the issue and ask why this was not brought to my attention or address by the service department while the extended service warranty was in effect? To create oil film which was visible means it took time for the matter and the amount of times and in the increment the car has been in for service over a short period it should of been address while the car was under warranty. At that time they agreed to disagree and told me it doesnt mean its leaking oil. I took heed what was being said however they didnt understand or know in my youth I was a mechanic and built cars.My free oil change just cost me a deductible plus. After the oil change the car virtually was parked (except for a few runs to the market) until May 2018, State-inspection Time. When I purchase the car I immediately changed the tires and since 1979 I have bought mostly all and into agreement with NTB. They have a the best Alignment plan bar none to others retailers. I have owned many cars since my Military years. I was told the car pass inspection May 2018 although a few concerns should be address. One tires was showing signs of dry-rot (not an issue). I have coverage. And the serpentine belt (34,800) was showing signs of wear, my reaction was, Oh really. (Again I reintegrated it should of been replaced when the car was under warranty) The service rep claim it was not covered under the service contract I disputed his claim.Folks the Manufacture warranty is 3/36000. This is why I dont prefer buying vehicles with short warranties because the manufacture takes into account their product isnt reliable. And I cover extensively at the time of purchase what is and whats not covered and the plan I had covered everything except, Tires and brakes and I will admit I forgot the $50.00 deductible associated with a service plan. I recall asking Belts for ex: Timing belt and serpentine belt those items were included with the purchase in May, 2013 the car came with platinum plan.In conclusion, when a man is talking over my merchandise (car) I listen with both ears. After discussing my concerns with the rep he spoke with his Manager. As he walks down the corridor he tells me straight to my face I would pay the ($50.00) fifty dollar deductible. I replied, OK. In my mind I am counting the cost of the State-Inspection and the additional $50.00 deductible. The Bill presented was $289.00. I am about to blow a gasket and lose my religion. I ask for the manager (hes in a meeting) like I give a rats **. After 15 min he approaches with an caveat attitude,.. whats the problem. I was told I would be charged the deductible (in my mind Im saying wtf is this). The rep intervenes and says, I told you I would charge you less $50.00 of the actual cost. I replied, No you did not. Well folks I was caught in-between a web. I had a important meeting to attend and they had my car. I paid the bill,... and sold the car within two weeks. I will never purchase another VW. I forgot to mention I was (as the car was being service) negotiating on a 2018 Atlas I drive currently and own a Mazda 2018 CX9 Signature. I suggest use those smartphones during a conversation and record.

On July 16th, 2015 I purchased a motor vehicle from David Maus VW South in Orlando, a Volkswagen Tiguan 2015 and unfortunately, the vehicle has been unsatisfactory, due to the fact it was supposed to be new and without problems. I have had several problems with the vehicle, as well as finding out that the vehicle purchased was not new. The vehicle has had damage and has been repaired. The Driver front door was painted and I was uninformed of this. A new vehicle should not have any prior repairs. I already spoke with the dealership and VW itself and they said the paint is not enough reason to the change the car for a new one.When purchased, the vehicles came with a problem, but with this Tiguan I have several problems. The fuel gauge displayed when I purchase the car was broke (when the tank was full that it was full). I went twice (September 15 and September 22) and I lost both days in your dealership. Two weeks ago I left the car lights on for a few hours; upon attempting to start the vehicle the battery was dead. I cannot believe that a new battery of a new car would die after being left on for such a short amount of time and that there is no automatic system that turns off the lights after several hours.I purchased a new vehicle, and I expected to not have car problems for several years. However this car has been the worst car I have ever had as if I had purchased a used car with several issues. In addition this car has minimum space in back seat and for cargo. I am really unhappy with the car especially because I feel the car was repair previous my ownership. I price for this car was really high I did not receive a product according with price.

Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and has spent 1000s of dollars in repair. But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all, as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW. This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundredth 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan it would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty. This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it!!! Before an innocent family dies!!! Help!!! In the meantime I will tell my story in the social media, to people, in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can etc., etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! In other peoples Tiguan that have had the same problem it just keeps reoccurring after being fixed. VW has lost a loyal customer forever!

In late 2008 my wife bought a 2004 Passat with a 1.8 turbo. All was good until about 70,000 miles then it all started to go bad. She had purchased the extended warranty so at first I was not worried and was under a false impression that the top end warranty package we paid dearly for will cover any issues we have with the masterpiece of German engineering. It started with the axles making a clicking noise when you were making a turn which being somewhat mechanically inclined I realized it would be the CV joints failing.I had my wife drop the car off at the dealer, well two and a half days later they call and let her know that due to the fact that the axle boots were torn and they where a wearable part that were not serviced regularly and it would not be covered under warranty. (So apparently you are supposed to pull axles every so often to change boots?) She inquired on the cost of replacement to be told it would cost $1100.00. I told her to call and tell them to do nothing and we will pick up the car. I was able to purchase the axles for $52.00 each and replace them in about 1 1/2 hours. So I ask, Where is $1100.00 justified?And how many people have been screwed by their VW service center? Problem 2 we had was the power windows, The driver side front and rear. Not at the same time but both had issues, The rear had a pin fall out which attached the window to the frame of the power mechanism. The front had plastic clips that broke which caused the window to fall into the door and at a later date the window motor failed. During this trip to the shop I inquired about the ignition coil recall, To my surprise they covered it all under warranty. Problem 3 was a temp sensor which caused the engine light to come on which once again to my surprise they covered under the warranty.Problem 4 was the engine oil pressure warning light and as you have read or will read in other complaints on this page due to the fact it is a used car with no paper work on servicing prior to my owning it I to am out of luck. Not to mention it took 3 days for them to get back to us. I myself use nothing but synthetic oil in all my vehicles and maintain them regularly. I was told by the dealer that the car has engine sludge and it would cost between $1500 and $7000 to make repairs. So once again I told my wife to not let them do anything to the car and have it towed to my in-laws house where he has a car lift in his shop.We pulled the suspension loose and back to access the oil pan and then pulled the pan. The pan and lower half of the motor was spotless except for what appeared to be a mixture of gasket and sealant particles built up around the oil pick up tube. That leads me to believe that the story of oil sludge is a crock of crap they came up with to cover their own ** due to faulty workmanship. We cleaned the pan and pulled the valve cover to check the top end and the results where the same, SPOTLESS, Imagine that. So anyone who is told they have sludge you should question the truth of that statement.Problem 5 was the instrument panel information center fading out on hot days to the point where you could not see any information displayed. At that time the driver side mirror glass had also fell out while driving on the freeway. I was so furious with the VW dealer that I did not want take it to them to see if they would deny repairs. My wife took it in and to my surprise once again they actually covered it. Oh, not the mirror it was not covered. Problem 6 as the mileage limit of 80,000 approached the check engine light came on again so I had my wife take it in. From this trip we received no explanation to why the light came on and where told it would be reset.However we did receive a list of items from their million point inspection or whatever they call it which totaled over $4000.00 and that the warranty would cover about a $1000.00 of it if we decided to have the work done. I requested an email of work to be done which was sent to me about a day after I requested it. Now for the problem with the quote, I apparently needed a new battery which would be ok but I had replaced it no more than 2 weeks prior to taking it in. The report stated I needed to have 2 of the coils replaced even though they had supposedly replaced them during a previous trip.What am I supposed to think about the rest of the list after reading about things that were recently replaced, Anyways the list went on and on more than I would like to explain. As of now the car is sitting in the driveway with a serious misfire and the code I pulled out of it was PO300. This is a random misfire code which does not give a fix for the problem it just gives a list of possible necessary repairs. If I will have to make all repairs on this list it could cost $1300,00 to $1800.00 which I will have to do, Due to the mileage expiration of the warranty. PLEASE DO NOT BUY A VW OF ANY KIND POST 1970. YOU WILL BE VERY SORRY!!!

Let me start by saying that this is the second VW Ive own. I just found out that my car has been affected by the Takata airbag recall for over a year and I was not notified about the problem and has been driving an unsafe vehicle this whole time. There is obviously no fix for yet and who knows when/if they will ever repair the problem. Ive been trying to sell this vehicle as I purchased a new car a few months ago and as you can imagine no one will buy this VW because of the recall. As a single mother I simply cant afford making 2 car payments, insurances etc. so I requested that VW buys the car from me. To my surprise they said they couldnt help me!! So now Im stuck with a vehicle that I cant afford and no one will buy including VW!! Im truly disgusted by the whole experience and the company. This isnt my first VW but will sure be my last one.

Within two years of having the car the air conditioner broke, top was out of alignment causing a rattling going down the road, the airbag light has come on, the seat has been burned from the seat heater, check engine light is constantly an occurring event. Now I have a rattling noise on and off again from the front end not to mention I have been through about 6 headlamp bulbs in two years and they tell me theres not a problem. I bought mine Volkswagen certified and in 6 months it started going downhill of course after the warranty was up.

My daughter bought this 2014 Tiguan and paid as much as a small house for it. 2.0 turbo engine. With 88,000 Kms (53,000 miles) on it now it will hardly haul itself in cold temperatures, jerking and misfiring with a PO300 code RANDOM MISFIRE. Have replaced camshaft sensor, all 4 coils, spark plugs, mass airflow sensor TWICE, sprayed carbon cleaner into intake head to try to clean carbon from valves that is a HUGE problem with these Volkswagens. Spent hundreds of dollars trying to find the problem....VW dont know....NO ONE knows. Going in next week for yet ANOTHER sensor try...I bought a new 2006 Honda Civic that was just nicely broke in at 50,000 miles. At 150, 000 miles not KMs I had to do the brakes, that was the FIRST TIME I done ANY repairs on that car....VERY FIRST THING DONE. STAY AWAY FROM ANYTHING WITH VW ON IT...STAY AWAY...STAY AWAY!! Just do a little reading about these lemons online...STAY AWAY....YOU HAVE BEEN WARNED and you had better heed it, I cant type stay away enough times!

I LOVED my car. I loved VW. My purchase experience and countless visits for maintenance through the years were nothing but superb. I bragged about VW to my friends. I planned to buy another VW when my current Jetta needed replaced. However.... two weeks ago I noticed the headliner on the roof of my car was pulling away from the center light and in the back. This was a part of the car that should not fail. I only have 63,000 miles on the car. I have kept it parked in garages both at home and work. The climate is only humid in Georgia in the summer, this isnt Florida or Hawaii. There is no reason this piece should fail. I contacted VW and they outright REFUSED to give me anything towards this repair. They claim my car is too old. SEVEN years is TOO OLD?!? So they expect their customers to replace their cars every 5 years or something? Thats absurd. Ive taken good care of my car this entire time. I planned on it lasting another 3 years and they wont cover a $600 repair? Nope. They would rather lose the 25K purchase they would have gotten from me for my next car. Good riddance VW.

Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk open with internal latch, so had car towed into dealer. Already had a previous appointment to resolve electrical issues that had been ongoing from another dealer which had not been fixed. Car had 18k miles on it. Dealer could not get trunk unlocked, so instead of fixing the internal latch at the door to open the trunk, they called a locksmith and charged us $125 for a key to unlock the trunk. Got the car home, the key to unlock the trunk did not work. There is no place to put a key in the trunk, the latch still did not work and we could not get the trunk open. Called the dealer and they refused to refund $125.Did some online research and found there is a button in the glove compartment to push which resets the trunk, pushed the button and the trunk opened. Again, advised dealer of this and the inability of their staff to fix this issue and again requested refund, again was refused. Now, they wont even respond to us. When daughter went to pick up the car and pay for what was supposed to be an oil change, she questioned the charge and they were very rude to her, caused her embarrassment and caused her to cry. Volkswagen Customer Care refuses to help since the problem is not Manufacturer. The issue started from a dealer installed LoJack system, which customer was not made aware of. Dealer will not return calls, nor will GM.

2015 VW Golf - After receiving the safely recall in the mail, I spoke (after many times trying) with service at the dealer I bought the car from. I have not even reached 10,000, my first oil change. They told me to wait until then, and I was fine. Two days ago, a light came on saying that my gas cap wasnt on.....okay. That message went off, but today my engine light is on. I bought this car in September of this year, brand new, and already this is happening. Things do happen, but when I called with the concern that I might die in a car fire (leak could cause this according to the recall) they couldnt get me in until next Monday. Annoyed, I called back and suggested I drop off my car and take a loaner. Nope.... Customer service is terrible so far, at least at my dealership. On top of this, a car wash knocked off the drivers side back of my side view mirror, and a plastic runner on the seat already broke off. Im completely disappointed, despite the quick handling and nice interior. I just needed to vent.

Recently, I bought a used 2008 VW Rabbit from a private party. 2013-14 was my first winter with the Rabbit. Until my ownership the Rabbit had been garage kept. Turns out there is a VW design flaw. VW acknowledges how to repair the issue, however does not acknowledge there is a problem. Therefore, offers no recourse to accommodate VW Rabbit owners. How is this possible? How is this denial helpful? Snow and ice build up in the door jambs, over long winter months. The simple action of opening a door is meet with resistance when snow and ice accumulate due to poor drainage. The lower front corners of the doors bend out. In addition, the paint cracks and peels. Thus, rendering a well maintained VW Rabbit blemished and susceptible to rust.As the dealership nearest to my home, I had every intention of having the vehicle serviced at New Motors Volkswagen. So, I brought The VW Rabbit in for advice. I found them all too willing to shrug off the issues I am having by averting the lack of accountability and blame off on corporate, with the customary response, This is out of our hands. Indeed, it is a corporate matter - all the same it is a product they sell, they service and subsequently endorse. It would have gone a long way with me and my overall perception of Volkswagen had they shown genuine concern and support. Local dealerships are the corporate cornerstone in each community. The lack of aid, comfort and cooperation exhibited by this Volkswagen dealership is indicative of the exact type of behavior we can expect from Volkswagen Corporate themselves. Ultimately, the dealership apple doesnt fall far from the corporate tree. Clearly, Volkswagen has no consideration for the consumers of their products - why wouldnt their dealerships embrace the same cold policies?Understanding I am not the original owner, understanding the so-called warranty has expired and understanding the vehicle has been introduced to weather conditions and storage conditions it has not faced in its previous years, should I, the consumer who entrusted my savings, my earnings and my faith in the Volkswagen product, be left out in the cold? It appears that is exactly what Volkswagen Corporate and its fledgling dealerships are doing. Taking advantage of hardworking people such as myself, who are too small to contest the mighty corporate injustices of Volkswagen. Volkswagen is treating myself and every one of its consumers as simple-minded prey by selling inferior products without certitude and without aegis. Volkswagen will NOT take responsibility or offer any assistance.Unlike Volkswagen, I can admit when I have made a mistake. By purchasing my 2008 Volkswagen Rabbit, I have certainly displayed an egregious lapse in judgement. Without a doubt, Volkswagen is not a company driven by consumer satisfaction, or superior products, but rather a company driven by bottom line profit margins. Thank you Volkswagen for correcting me.

I have never been so dissatisfied with help from customer service. I called 3-29-17 about my stereo system. Ive had the car 7 years and this is the third time Im replacing the stereo system. I bought the extended warranty and the first time I replaced the radio it was covered only by the extended warranty. 3 years later, the radio stopped working and I was told Volkswagen customer service would not replace it. Volkswagen claims to stand by their product; I have not yet to experience that with Volkswagen. This is my second Volkswagen and will definitely be my last.

I have replaced 12 ignition coils on my 2002 VW Passat.The first coils went out at 85,000 miles.Two were replaced today,1-24-11. VW should be forced to justly compensate all owners who have had this problem.

I purchased a 2012 VW CC, that I wanted since they came out. I must say they look very nice and stylish, but I been at the repair shop it seems like every 3 mos since Ive had it, thank God I had a extended warranty or I would be screwed of out of pocket repair cost. In 2014 I had to get my transmission replace, my headlights goes out every 3 mos, my coils constantly has been replace, I tried trading my car but no one wants to give me a good trade-in value so thats upside down, Im now dealing with a lemon law lawyer and hope I can get a full buyback. VW CC are crappy car!!!! A angry customer.

Dont ever buy or lease a vehicle from Lewisville VW. The only good thing about this dealership is the service department. I leased a VW beetle and loved the car itself but slick willie and the car dealership owner talked me into a bad deal. My husband was dying of cancer and I feel like I really wasnt thinking straight so I went back to the dealership and ended up with a 4 door Jetta SE. I felt like I was so taken advantage of, it was ridiculous. I will never ever buy another VW from this dealership again!!! Now, I have a car that costs too much money along with tons of medical bills and husband eventually passed away! So dissatisfied.