I agree with Libby from Birmingham MI. I have a 2014 Executive CC with 25,000 miles that I purchased new in 2015. I just had Takata airbag done today and am waiting like Libby on the fuel pump which can cause serious consequences if malfunctions and stalls out. I was told today Volkswagen service dept. still does not have the necessary parts to correct and fix this problem. I also have no maintenance or warranty on this car that at time of purchase I was told it had a 3 year maintenance program as well as warranty. I found out today when I took it in for my 3rd year maintenance that it had expired and that it was only 2 years on the maintenance. I never got notification of this until today. My husband purchased a pre-owned 2013 Passat and got 3 years on maintenance yet my car cost 10,000 more and was purchased new. I will never, ever buy another Volkswagen again. Probably should never have listened to the car dealer at time of purchase without verifying myself. I was sold a resist all protection and passkey yet never offered extended warranty option. I will go to another manufacturer with better warranty and maintenance programs next time.

I leased 2 vehicles from Volkswagen and then was forced to buy one as the first two sales agents let me get $9000 “upside down” in equity without telling me. The last car on the lot was a demo and the only one they said I could have. It has had electronic problems since day 1. Windshield wipers turn on by themselves. Bluetooth and radio audio are sporadic at best. It’s a lemon that was left on the lot as a demo and they saw a way to dump it on a Customer who had been screwed on their lease agreement.

Why VW Corp is surprised to see US sales going down? It is the bad quality that eroded the trust and market share. I have bought a VW CC 2014 R line in September 2013 and it had issues after issues from Wastegate rattle, clock springs, sway bar etc. Even after taking it 5 times and 4 clock springs later, the car makes loud rattling noise on regular Highways in Texas. I just cant imagine a 35K USD car could make such rattling noise from the steering column area.The VW Tech came out with an excuse normal characteristics where as cheaper Jetta & Passat do not make that sound on the same road surfaces. How could you fix quality control issue when this pervasive nature exists from the front line VW technicians? How could they flag issues to rectify parts design flaws if they play this game? VW CEO can dream on to be one but he cant rattle his way up to number 1!

I would rate my experience minus stars if you had such a thing. From the day I bought the car I was no longer important to the Tracy Volkswagen Dealership. They didnt have enough time to go over all the details of this new car and said we could have more time on the coming Sat. They never called. When I called them with problems of charging it, they told me they were on vacation, but if you come in I can give you a little time. When I asked about problems with Barnstable free chargers around Hyannis they didnt know why I couldnt charge on them. Said they would check it out. They never did.After a month of trying to figure it out myself I gave up and took it back. They wanted me to go the lemon law route. I told them I thought it was damaged and that they knew about it. That would be fraud to do the lemon law. I ended up paying them a total of over $5,000.00 to get out of the lease. The Corporate VW was no better. They had nothing to say to me, even though they had me fill out a survey for their company. I sent them letters, all the information and copies of everything and nothing. Im warning you, do not buy from Tracy Volkswagen in Hyannis Ma.

We have owned a Volkswagen Beetle, a Jetta, and now a Tiguan… We love Volkswagen! We love the quality workmanship!! Well made and few repairs. Our Tiguan has over 150,000 miles on it and she’s still going strong with basic maintenance! Quality vehicles!!

We lease new Volkswagen November 2018. During a family road trip to Newfoundland one morning, there was a mosquito flying around on near the windshield inside the car. In an effort to swat the pest, the windshield was lightly hit and consequently left a crack on the windshield. Although, the night before was rainy and cold, leaving the windshield more vulnerable to cracking. It does not make it okay for the windshield to crack for such a tiny impact. This is most definitely a quality issue with the glass material that composes the windshield. Driving 18 hours home to Toronto from Newfoundland was very unpleasant and scary from the thought of the windshield completely shattering at any moment. After coming back to Toronto, Volkswagen told us that it was our problem that we broke the windshield and that we hit it too hard. But realistically, how hard could someone possibly swat a mosquito. Customer service was very unpleasant during the process and left us very unsatisfied. I hope they can realize that their windshield quality was at fault and that they can replace the windshield with a more durable windshield to ensure my familys safety.

I lease the Rabbit, because the salesman stated I could buy the car after 48 months with purchase option around $8,500.00. The value was written on the contract. In the last month of my lease, I called VW to confirm the payoff - $8,500.00. So, Im going to refinance the car for purchase or trade the car. I found a Nissan. He agreed to give me $10,000.00 on trade. Its a fair deal; the VW was listed for $12-14 thousand. The Nissan dealer signed a power of attorney to procure the lease title of the VW. VW told him his payoff was $11,930.00. Now, Ive driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, Dont send a check with the dealerships name on it. To make a long story short, though I could have paid off the VW myself, Nissan didnt want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan. I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when its not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

I leased a 2017 VW Tiguan in Jan 2018. It had only 6025 miles on it. When entering my Garage it suddenly had acceleration to damage the Cars front and garage wall which made a big hole in it. I contacted VW HQ Customer Care immediately in Auburn Hills, MI and they listened and kept me asking questions again and again how it happened. First they said will give you a case number. Then later they asked to send a letter that I am not going to litigate on this matter which was promptly mailed for they will not accept an email to this effect. I also contact their US CEO in Herndon, VA Office sending them all pictures of damage to Car and garage Wall and Door access to home. These pictures were taken by Insurer Liberty Mutual. Unfortunately due a mistake I forgot to get Rental Car Coverage from Liberty Ins. It is costing $330 per week in NJ. Car I am told will not be repaired for 3-4 weeks to get parts.I also asked for stopping lease payments $212 p.m starting Nov 15 and keep me whole on damage to the garage wall and related costs. The VW rep did not sound too enthusiastic. I have had as a student a VW Beetle to drive several times. It was a great little car. This sudden acceleration of TIGUAN, a Police guy told me is now happening in some Cars that had faulty electronics synced with Transmission. It is very frightening if the same had happened on Highway behind a Long haul truck. Fortunately I did not suffer any injury. Police Report is due to send to VW HQ Customer care.

I had a 2009 VW Rabbit under warranty with the same exact issue. The door curled up like a piece of paper. My issue is the same as yours. VW, nor the dealership, ever bothered to inform me of the issue of ice getting trapped in the door, and causing the door to curl up like a piece of paper in the same way yours did. Because they never bothered to inform me, I assumed someone hit my door, and ended up paying to have this fixed at an independent shop, for something they should have taken care of under warranty. The dealership (Flynn Volkswagen) couldnt be bothered to install the foam fix inside the door before the car was sold new in 2011 two years later before it even left the lot, which would have prevented the problem from occurring in the first place.

I have owned over my lifetime no fewer than five Volkswagen/Audi automobiles: my first, a 1960 VW Beetle; a 1999 Cabrio; a 2003 Jetta; a 2003 Audi A3; and most recently, my last, a 2008 convertible bug I bought in the aftermarket as a first vehicle for my youngest child. Routinely, but most unfortunately, a headlight went out on the car. My daughter dutifully and naively went to an automotive parts store and purchased a replacement bulb, at my instruction. With replacement bulb in hand, my husband examined the cars headlight assembly and swiftly threw his hands up in the air, as did two local service mechanics. Thus, I was forced to send her to our local dealership in West Nyack, NY - Palisades Volkswagen, where I was charged for Volkswagens inane engineering the staggering sum of... wait for it... drum roll please... ONE HUNDRED AND SIXTY FOUR DOLLARS AND SIXTY EIGHT CENTS ($164.68)!!! You heard right. How on earth can Volkswagen expect its loyal consumer to happily absorb the cost of what is obviously a serious design flaw and expect that customer to ever purchase one of their poorly designed cars ever again? Frankly, Im insulted and angry. The loyal VW consumer should not be penalized for the companys flawed design. Shame on you.

So I get a postcard in the mail for a recall in my ABS system in my car (2009 VW Jetta). I make an appt at VW in Clarksburg WV for 0900 on June 19th. After sitting for an hour and a half I check the status of my car. The service manager says it should only take 30 minutes for my car and I told him is already been waiting an hour and a half. He goes, checks on my car. States that they have to order a new ABS SYSTEM for my car which 9 out 10 times a car doesnt need it. But mine does. He then says they dont recommend me driving it until its fixed. So I ask if they are going to give me a temporary or loaner vehicle to which he says I cant. We dont have any. So I ask if they will provide a rental. He says VW doesnt do that.So what do I do? The manager says, If you want your car you have to sign a waiver and pushes my car keys into his pocket. So I was told I could have my car if I signed a waiver releasing them of liability if I get in an accident but they wont provide me with any type of vehicle to drive temporarily. So with great hesitation I sign and voice my opinion on how bad their service is and always has been but this was topping it. Told theyd call me when the replacement came in.11 days later, I just called them and asked why they havent called me about it. The manager again (how hes the service manager is beyond me bc he does a very poor job at retaining customers or helping them) says to me I havent called bc I havent had any available appts open to get you in! I said dont you think you should call me so that I can make an appt at least?!?!? After all I am driving around with a disabled ABS system!!!Without any regard to my well being or my kids who ride in my vehicle or others on the road, he says I guess I can get you in July 10th. You guess??? I am so appalled and so extremely angry at how incompetent and irresponsible this man is!! He lacks any concern for others and hes fat lazy **. Cannot and does not even attempt to help me in this situation. I highly suggest that VW replace him with someone who knows what theyre are doing. I will never, ever buy another vehicle from VW!!! They have done nothing but give me a run around from day 1.

I leased a new Jetta on November 25th, 2014, from strong VW in Salt Lake City Utah, but the very next day realized I would not be able to financially afford it. I made a big mistake. SO I went back to take the car back the next day on the 26th (I know there would be some fees to pay). The gm basically told me that leasing from them is buying the car, and there is nothing he can do and I have to learn the hard way and take the car. He also stated that the money has already been issued out and they were already paid. Also that taking the car back would be like me working for a day and then telling me that I would not be paid. He kept stating that it wasnt like Walmart, and when I asked him about the early termination statement in the lease he asked for it, and said that he doesnt have one because everything is on the computer and so they dont have a copy of it. BS! Everyone I have shown the contract said that I should be able to return it. The GMs tone of voice was very degrading, I felt very bullied. Also my sister-in-law was there with me and can testify to this. Please help!

We leased a 2015 Tiguan R for three years and drove it across the US three times, with no issues. Once the lease ended, we purchased the car from Camelback VW in Scottsdale, AZ. Because we purchased it from them, they had to do a pre owned certified test, which was last July. Since then, we have had to back to them over 18 times because it keeps dying on us. For some reason they can’t figure it out. They have now fired us as a customer because we are a nuisance. Without fixing our car mind you! We love the car but wish someone would help us.

I just took delivery of my 2014 Jetta Hybrid on Saturday. No easy way to put it but the claimed MPG for this Hybrid is BS. I have been driving it just highway miles and on cruise and only 2 mph over the speed limit 67 and I have been averaging 30 mpg. Which ** stinks. My reasoning for trading in my 2012 Audi was to get better gas mileage, which is not what is advertised on the sticker of 42 city and 48 highway. I am absolutely furious to say the least since I am well into a half a tank and only 200 miles. This is completely false advertising in the side of the manufacturer.I am so upset you have no idea. Just in the last 6 years, I have had 4 VWs and have been extremely loyal to the brand. I had an 2012 Audi and traded that since I was getting 28-30 mpg and driving much more. Since the Jetta is advertised at 42 city and 48 highway, I knew this was going to be a significant gain. This car is nowhere near what is claimed and I am completely upset about this. I will also be reach out to others on this matter.

Although the car is almost nine years old it runs like a gem and continues to handle well. The body has no rust and still shines well when cleaned.

I have taken my 2008 VW Jetta 2.0T to the dealer 4 or 5 times due to a hard-starting issue when the engine is cold. I spoke with a VW tech and told him what was happening and he said, Yes, that’s a bad fuel pump. I asked if he can please repair it now and he replied, Unless the computer on the car tells us what’s wrong, we cant do anything. A few weeks later, a service advisor called me from David Maus VW and told me that they had another VW Jetta with a 2.0T engine that had the same issues and they replaced the fuel pump and that fixed the problem. I asked why VW won’t replace the fuel pump in my car. He said, If we cant reproduce it, we cant fix it. I still have warranty and VW is giving me issues. To top this all off, VW says the seal around my headlight is bad and is allowing moisture in the headlight. They said that would cost me $589.15 to do that repair for the headlight. I asked why it would cost me anything when the car is still under warranty. His reply, VW doesn’t cover seals under warranty.

I am an owner of two VW Rabbits on which I invested substantial money to adapt them with hand controls. I do love VW cars and I was planning to buy another one but shortly. After 60,000 miles the 2007 started jerking and clunking down to the next lowest gear. It shudders and jolts the whole car especially from 3 to 2 and/or 2 to 1. I took the car to Volkswagen Kearny Mesa (8040 Balboa Ave San Diego, CA (858) 300-8160) and they confirmed my suspicion: I am facing the dreadful VALVE BODY issue!After talking to previous VW service managers, copious reading in the vortex forums and research in NHTSA I realized this is a well-known issue by VW that affects AWTF60SN (09G) transmissions. Unfortunately the 2009 Rabbit just recently exhibited the same symptoms which now leaves me with two soon to be undrivable cars. One is the backup of the other so I dont have to rent hand controlled cars when I service one.I would like to give VW the opportunity to do the right thing and fix my two vehicles ASAP and at VW cost. I am sure that the reviews I found in Consumer Affairs are not an accurate representation of how VW treats its customers. Let me use this opportunity to also bring to your attention that your website shows no recalls for any of my vehicles while clearly there is one and that I was never informed despite VW having my information. I will wait week to hear from VW and I am confident of a happy resolution.

The car is poorly-built and manufactured to not meet the dollar standard they place on the vehicle.

In March 2016 I experienced my first issue with not being able to open my trunk, took it into a VW Dealership for service and found the root cause to be the trunk wire harness, lucky I had an extended warranty, my out of pocket expense was $300. Now, its January 2018 the same problem just happened again right after I spent $1300 for maintenance.My comment and concern is that I would not expect to have an ongoing issue with my trunk and backup lights not working because a trunk wire harness keeps breaking. In particularly because I dont use my trunk on a daily basis. Wondering if this is a design flaw? I love my 2011 VW CC, it performs well and so far hasnt given me any major problems (have had it for 3 years). Of course, I have to make an appointment and get it fixed. I wish there was something that could be done with the trunk harness to prevent it from breaking. If anyone has any ideas, I would appreciate it if you would share it.

Again I am writing to you, this time to share my frustration with the Volkswagen product purchased and the response received when my situation was reported. Back in August 2017, I wrote you outlining my situation; being more specific, while going to work at approximately 7:40 am in “stop and go” traffic my car shut off placing it in a no start condition, had to towed it to my mechanic and I was told I had to replace the fuel pump and the fuel pump module. A representative from your office contacted me from the number ** during the third week of September, informing that my request could not be honored because the warranty on my car expired. Approximately three weeks later I receive a recall notice from Volkswagen informing there is a faulty fuel pump control module in my car.I am of the opinion that Volkswagen was aware of the existence of the defect and that I was place in a situation where there was an increase likelihood of the risk of a crash causing injury and/or damage to property. This is by far a bad representation of the Volkswagen product and I feel hurt I was placed in this situation; this is bad customer service! This is a clear case of trickery and or dishonest act for financial gain. As a senior citizen, I am very deliberate about where and when I spend my money. I intensely researched this product to great extent before purchasing it but to my surprise I was taken advantage off and I am outraged because I was deceived by your company’s practices.

I just received a huge turn-in bill from VW. This was the fourth (and last!) VW I have leased. I asked them to reverse the $350 return fee (pure robbery) and they would only reverse it if I leased a fifth one. The Tiguan was poorly made. The ceiling lining was slightly loose on one side because of a leaky sunroof. The dealer said to take a picture and fight the charge. I called VW Credit and the person refused to reverse the charge and said I should have taken it to the dealership. I was charged $258 for that. I told her that I had leased 4 Volkswagens and that didnt make one iota of difference to her. For what is a tiny degree of money to VW, they have lost a customer. All that piece of work had to say was Im sorry. Can we expect full payment at the end of the month?? I will NEVER get another VW. I just bought a Mazda SUV and am very happy.

I have had nothing but poor customer service experience with VW USA Customer Care. When I called the dealership where I purchased the car in panic after my car brakes failed on the freeway - the salesman did not invite me - ever - to check my car, which is an accident waiting to happened. It is nothing short of a miracle my kids are still alive due to my car stalling at a major and busy street in Los Angeles at least on two different occasions.I have contacted VW Customer Care before the car was stalling - when the driver door was about to fall off - mind you I am 411 tall and weigh 100 lbs. I later contacted VW USA Customer Care again when I started having brake failures and they did nothing whatsoever except waiting for them to get back to me (in a week or so) and then saying that they cant do anything. So when my car started having stalling episodes (2 of them on major streets in Los Angeles), I did not bother contacting VW USA Customer Care but went to the dealership that said they do not see a problem and that they run the car computer system something of that sort and everything looks good.I also like to say that every time I went to the dealership, I had to make sure the right description of what has happened is put down on the work order and not what might look better on paper. Not having a loaner car when I pay almost $400 a month for my car that keeps breaking down is a terrible business practice. The Sun Visor hitting my eye could put me out of work. Fire coming out of the charger while I was driving traumatize both - my very young children and I - Please note that since then, none of the car chargers has been working so I have to rely on a portable charger I have purchased. I truly appreciate your willingness to help but I have lost faith that anything will be resolved because if VW Customer Care did not care that my childrens life and my life are in danger driving a Volkswagen, then why would they care now that my lease is almost ending? True. VW still does not care.

A disgrace!!!! This company has no loyalty to its customers and is not willing to help!!! As a customer of over 15 years, they collected money from an insurance payout and then refused to take it off my credit report even though the insurance company paid them within a week!!! I was in a terrible accident and am still paying the price!! I will never get a Volkswagen again! Go to another car company - its only a matter of time before you belly up.

I have had a rattle since June in my 2018 Atlas. It has been in 5 times for this problem. Now they say I need a new seat frame and they have no clue when it will be in. It could take a month or 5 months. You cannot even listen to the radio because the noise is so loud. I have taken with customer care service and they are useless. They refuse to replace the seat from another VW Atlas that is on the lot. I am sure they can do a temp repair of putting foam in the seat frame but they wont even do that. I would strongly recommend not buying a VW product due to their very poor customer service and the futility of getting repair parts.

I have a 2013 VW Hybrid which now needs it THIRD transmission. (1st 2 transmission @ 60+K) I contacted the Regional Manager, Jake ** who stated that all they “VW” can do for me is lower the price from 7100. to 6400. As per Jake ** his supervisor Sharon ** stands behind that decision. VW put a BAD product on the market and refuse to be an Honorable Co. and take responsibility for fixing the transmission. The CEO Hinrich J. Woebcken needs to be made aware that this is unethical. VW was a huge disappointment, totally ruined by perception of the company and the product.

Have a 2009 VW CC VR6, in 2011 had to replace the steering rack and now in 2014 needs another one? This is very uncommon and not normal. VW should pay for the repair. There are comments all over the Web on similar issues. How could this be the consumers fault?

I turned in my 2015 TDI diesel sportwagen on December 30, 2016 to Santa Monica Volkswagen. On a car which had real aftermarket depreciation, as it was an in-demand car recalled two months after I bought it, I was given $10k less than purchase price, and they did not factor in the ($1,500) upgrades I added on (custom light package, mats). I received my paltry settlement three days later - however, Volkswagen of America has NOT paid VW credit. I am not getting charged late fees for a car I no longer own. Both VW credit and the CSR at VW Claims recommend I make the car payment that was due on 12/31. When I met face to face with my ambassador who helped with the paperwork, he told me all fees would be settled immediately - so why would I not believe them??? Was considering an AllTrack - glad I passed, as I want nothing to do with VW ever again. I called VW corporate and they apologized. As if that matters.

I just returned the vehicle last week and I received a bill for $567 for wear and tear. I just called them and tried to find a better way to pay because thats too much for me to pay but the person I talked to was super rude with me and did nothing about that. I recommend never deal with VW. They have shifty customer service. Im really pissed off cause all VW dealers working hard to get new customers after big lawsuit they had but the people working in VW credit financial are so rude and unorganized and losing customers easy for their behavior.

On November 18, 2018, I’ve purchased a new 2018 VW Golf R. This car is equipped with an Electronic Parking Brake System (EPB) and an Auto Hold system which self engages the EPB when you torn off the engine. On January 23, 2019, I’ve parked the car on the driveway in front of my house. The EPB has self engaged as usual. The yellow indicator light on the EPB lever went on, as well as the red PARK indicator on the instrument cluster display. I’ve got out of the car but didn’t lock it since I was planning to return in two minutes. While I was walking up the stairs towards my house, my wife just left the house and was walking towards me. Suddenly she yelled: the car! I turned around and saw my brand-new VW moving forward, and crashing into the fence.As a loyal customer of VW (this is my third one!) I thought that they will take responsibility and cover the cost of the repair which is almost $1,000, but apparently, VW doesn’t care about their customers at all. After many phone calls and email correspondence with the dealership and VW of America, I was told that since they couldn’t find any evidence for a manufacture shortcoming then this is on me. I don’t know what kind of evidence exactly they were looking for, I just know for a fact that the car was on Park and then it rolled over and crashed into the fence. So now I’m stuck with a slightly damaged car which has a serious safety issue, and VW isn’t willing to take responsibility. Needless to say that this is the last time I buy this brand. For shame VW, for shame. A quick google search brought up that this isn’t the first time that VW vehicles have such a problem with the EPB. Please take a look at the following links: **. One guy even broke his ribs because of an EPB failure. Does a terrible accident with casualties must occur for VW to take responsibility and do something about this?

If I had only known what an awesome car the 2013 Volkswagen Tiguan was I would have bought another like it. This car is reliable, safe, comfortable, looks great, handles great and good on gas. I wish I had known sooner. What great car!

I took my Passat to a VW Certified dealership and was never contacted with an estimate or completion date. It’s been there for over 6 months and I still don’t have my car. I have been in contact with customer care and they have been completely useless. It takes them at least a week to respond to their own email requests. I can not recommend any certified VW mechanic nor can I recommend VW as a company since their customer care is so abysmal.

Buyer beware! My Tiguans timing chain skipped and bent the valves. $7000 to repair... At 60,000 miles, I still owe $9600. It is in pieces in my garage. A mechanic friend of mine is working on it part-time. At every turn, I have to buy a special tool to remove a special bolt or special part. $71 for a crankshaft pulley tool.

Leased a Golf... Had a couple repairs made at a shop and looked like new. Car had a broken bearing near turn in which would have cost $800! Turned the car in early then got the shocking fees! They claimed my cosmetic repairs were subpar and billed me to re-fix the repairs! Dealership never told me to get an inspection to make sure things were right, just bring the car back and we send it out and you will get a bill... Customer service did nothing to help... Never again! Paid a fortune for the lease of this ** car and they are gouging me for an exorbitant amount!

My 2012 VW Tiguan (30,000 miles) has to have the engine replaced. I take it to Bethesda Oarsman dealer. Thankfully I had the extended warranty but they had my car for over 2 months. When I got it back this new engine was making clunking noise every time I turned right. Took it back and they said they fixed it but still had the noise with a new noise happening every time I started to accelerate. Took back it again. Then my sunroof starting leaking and mats were soaked. Took it in again and they said they fixed it.3 weeks later after I was away for 2 weeks and not using the car I got in and the entire car was damp with Mildew everywhere. Took it in again and they had it for 2.5 months and told me it was fixed so I came and picked it up. Drove it that night but the car still stank of mildew and it rained and water was dripping from all the windows. Defroster just made it worse and was dangerous driving. Took it back in again the next day and told them they didn’t fix anything. Left it there for another 2 weeks. Got a call telling me it was ready again so went to pick it up and car still stinks like mildew and mold is still on seatbelts. Left it there and this is where I am now. NEVER BUY A VW!!

I have a 2009 EOS - never again. While I like the car, especially the convertible top and driving experience, it has been multiple mechanical failures, some covered under recalls, others out of my pocket. I have had the injectors and ABS module replaced under recalls, and paid $2200 for a rear main seal (part $25 - the rest labor) caused by the engine oil pump malfunctioning and blowing the seal. When I got the car back after the ABS recall, it went into limp mode (stuck in second gear) and I returned to the dealership. Code on transmission says it has faulted 36 times - no dates - but this was the first indication it had a problem - no check engine light ever.Volkswagen says Sorry - out of warranty with no recognition of 36 previous faults, nor that problem appeared after testing for the recall on ABS module. Coincidence? They claim no. Right. Dealer tells me replacement is $5k-$6k, which is KBB value on sale to private party. Done with VW - working my way out of the two I have now. Know this: If the company hasnt been forced to do a recall on a problem, they will expect owner to pay. Doesnt seem like much has changed ever since US buyers have been lied to about the diesel fiasco.

Owners of VW Tiguan are needed for an action Volkswagen Corporation US and Volkswagen Corporation Germany of Tiguan 2009 and other years for faulty roof drain hose. Faulty roof drain caused a flood in the vehicle floor that caused an engine failure, a failure of the computer system, and as a result a total loss of the car in my case.

I leased a vehicle through VW Credit and they advertised that they would pay the first payment. The lease was on 12/4/2012. The first payment was due on 12/4/12 according to the contract. In my opinion, that is very misleading.

I have a 2014 VW Tiguan with a panoramic roof skylight, when there is a light rain the roof skylight drains work well, when it pour down rains it rains in the car. Dealer will not fix it, they say it is a faulty part and they do not cover it!! $2,700.00 WOW. Great German engineering if you like a expensive pool on wheels. I must be crazy as I own four VW vehicles. I will really need to reconsider another VW vehicle purchase.

2008 VW Touareg V8 - This is my 6th VW. Ive always thought they were well built cars, and truthfully, I think this one is a well built car for the most part. About 4 months ago (at around 55,000 miles) the Touaregs oil warning light came on. We pulled the car over and had it towed to the local independent shop that normally takes care of our maintenance. The area dealership was purchased by Lithia several years ago and weve tried them a few times and every time its been a cluster ** of poor service. Our independent shop admittedly doesnt know that much about VWs but all weve needed them to do up until this point is oil changes. They called VW of A and were encouraged to change the sensor for the oil warning light because the pumps never fail. They changed the sensor ($600) and that did nothing. At this point they suggested we try the dealer as being someone that works on these all the time. Ive never trusted Lithia and hated to go there, but arranged to have my vehicle towed over to their service department. I called and told them it was coming and they took all the information (this was on a Tuesday) and said they were swamped but had me scheduled for service on Friday and said theyd call Friday evening. They didnt. I called Friday morning and the service adviser told me he had no record of ever receiving my car, but said theyd look around. A couple hours later they call and say its sitting in the lot and tried to somehow blame it on the tow company even though I had a signed receipt from the service manager for receiving the car. They apologized for his stupidity (the tow truck drivers) and said theyd bump me to the top of the list and could have me in by Friday. Remember, Id been scheduled for the previous Friday. I hate to piss off a guy working on my car in the same way I hate to piss off someone thats cooking my food, so basically I just reminded him that Id been scheduled for last week and asked him to do what he could to get the car in. I didnt hear back for two weeks and I had called and left several messages asking them to call. When they did call, the adviser is joking around about the stupidity of the tow company again and and how that guy had really screwed me and then slips in that I need a new oil pump and theyll have to pull the engine and its going to cost $4,200.00 They have to pull the engine to change the oil pump.My past experience with them being what it was, I told him to hold on and said I was going to call around for other options. The next nearest dealer is 2 1/2 hours away and no one else locally wanted to work on it. I called VW of A to ask if I could speak with some sort of tech adviser but was told they didnt have anything like that only a case manager for complaints. I did say that I would like to speak with the case manager and she promised to have someone call within 24 hours. I got a call three days later. I mentioned my previous experiences with this dealership and lack of confidence in their honesty firstly but also their competence and wanted it on record before anything started because I knew I didnt have any reasonable options. It was noted. I called Lithia and asked if there was any way of knowing if any damage had been done to the motor and was assured they would not proceed if that were the case and said there was practically no chance anything had happened to it anyway because of the robust construction of the engine and the car has safeguards to protect itself. I reluctantly gave them the okay to proceed. A month later they called and told me the car was done but that they wanted to have one of their techs drive it home (an hour away) to just make sure everything was okay. They must have driven it around the parking lot and determined they couldnt do that because they called back a half hour later and said the check engine light had come on and they wanted to look at the codes and would call me back. This was on a Friday and they called me Monday and said they were going to have to pull the engine again. This was my service adviser again and he promised me it wouldnt cost me a penny more, and they just wanted to check everything out. I contacted VW of A again and noted what was going on. They again promised me that my case manager would follow up within 24 hours. And again it was two or three days before she called. Theyre all trained to commiserate with you and tell you how bad they feel that this is happening and assure you that this is not typical for Volkswagen service and theyre doing everything they possibly can to help resolve this issue. Uh huh... Lithia had the car for another month claiming that a gasket or seal had failed and it wasnt their fault but that they needed to change the cam chains now and there werent any in the country but they were being air freighted from Germany and again assured me it wouldnt cost a penny more than the original quote of $4200 and the car would be perfect.Back together and another check engine light. The engine comes out again. Now it needs cam adjusters and there arent any in the country. After 3 months we got the car back. The bill was $4,900 but he finally relented and stood by his original guarantee of not being a penny more than the $4,200.00 He said it should have cost us $15,000.00. I called again to speak with my case manager and again was promised shed call me within 24 hours. Someone did call me within 24 hours this time but it wasnt her. They were calling me to tell me she was out of the office and would call me when she got back in. She did, two days later. I told her again about the 3 months, the multiple engine pullings, the lack of communication from the dealership, etc etc and said I wanted an official complaint about the service and wanted them to know I had zero confidence in my repair.We drove it for a week and the check engine light came on. We took it back in to have them check it out and were told two days later that multiple codes had gone off and they had an engineer coming in the next day to help them diagnose the problems. Now, (over a week later) someone Ive never spoken with before called and said the engineer still hadnt been in (not their fault) but they suspected I needed a new engine. That call was this morning. This is Lithia Volkswagen in Des Moines Iowa.I just got off the phone with VW of A and was again assured of how much they cared about my situation and reiterated that this is not how VW does business and that they were doing everything within their power to make sure this situation is being resolved and that that resolution will be my renewed confidence in VW, blah blah, blah... and my case manager will call me within 24 hours.Ive owned six and Ive talked others into buying them. People ask me maybe monthly how I like my Volkswagen. For the last couple of years Ive still encouraged the car while saying I hadnt had good experiences with the dealership. Ive always conceded though that those could have just been bad luck and they shouldnt go by my opinions but should check into them themselves. I wont say that anymore, not about Lithia, and not about Volkswagen.

I filled out claim. Was told 10 business days I would receive documentation notarized then I would be scheduled an appointment to bring my car into dealership for buyback program. Status of claim says received reviewed and processed. Called CS - getting runaround. They dont have any answers. Kid on phone, supervisors talking in background tell them non truth about results. Someone needs to look into this situation asap. This is fraudulent because the court settlement is over. Should be able to bring car in for buyback.

I come from a family of people that buy and purchase VWs. So naturally I bought one. However, I have had issues with my 2009 VW GTI (purchased brand new) since the start. When I first purchased my VW, there was a fuel issue, and they replaced it. Then there was a filter that stunk like mold, they replaced it. Then there was a recall on part of my transmission, they replaced it. My car started hesitating on the freeway when I accelerated, right after the recall replacement. I should have known by this time that the car needed to be traded, but I was stupid. I thought its a VW, they are great cars and so much fun to drive! Everything at this point got even worse.My battery died, or so I thought. I took it to VW and they told me that I needed a new computer. Somehow, insurance covered this and I ONLY had to pay my $500 deductible. I informed them that my car kept hesitating on the freeway. They said to drive it a certain amount of miles and it should reset. I did, and it didnt reset. After a few weeks, I took it back to the dealership. They said I need a new valve that was several hundred dollars. I called VW of America and they offered to pay for half, since it was a defect. Several weeks went by and the car started doing the same thing again. I took it back to the dealership they said its a valve that needs to be replaced. They covered the cost of the valve because it was part of the original issue. I picked it up. The next day, the engine light went off again, and the car was still hesitating. After several days, I called the dealership. They told me it was bad gas and to refuel it and drive around. I did this. After several days, I again took the car back to the dealership. This time, they said it was another valve, and they replaced it. They also told me that if the engine code came on again that they would have to replace the turbo. So now they are telling me that I need a new turbo and have to pay $2200.00. Everything else they were willing to cover because it was part of the covered recall issue, but now that its $2200.00 I have to pay for it. I called VW of America to see if they could help. The woman said that they arent going to pay for it and that its not their responsibility. I said, Thats funny because you knew it was your responsibility up until it was $2200.00. She told me that is her final decision, there was no one above her and thats it. I now have a car that needs new turbo... I am beyond upset and will never buy or drive a VW again! I am trying to sell my piece of crap because I cant even look at it with getting pissed off. The woman by the way did offer me a $750 credit towards a new VW. I have to admit I was speechless. She was willing to give me $750 towards a new car, but not towards my problem that I called about???? Thats ridiculous.

The fit and finish on my VW is on another level compared to domestics in the segment. The car has held up quite nicely. Service at the dealership is a bit pricey so Ive found a good independent mechanic. Overall my Eos delivers a great experience on summer days and feels comfortable enough for long haul road trips up and down the I-5.

I own a Volkswagen Touareg and during a rainstorm, water drained into the fuse box and destroyed the system circuit. VW is claiming it is not a recall therefore, they will not repair the damage. The service dept told me there had been another VW in their shop two months prior with the same problem and it cost that owner $7,000. My cost is $15,000+. Why is it auto manufacturers do not have to stand by their products? If I sold a product that was defective, I would have to fix it or replace it. As a consumer, I am very dissatisfied and angry that I should have to pay for a manufacturing defect they know exists and refuses to fix it.

We bought a Jetta TDI back in 2014. Car was mostly good except for the 2 times the electronics disengaged from the engine and shut the car down putting me on the side of the road. But the buy-back has been horrendous. We signed up for the early lease termination. Considering it was August when we started and our lease ended in January we thought might as well. Well it took till mid-January to finalize everything and I couldnt get an turn in appointment till after the lease ended. So I called and confirmed I could just turn it in. Afterwards I called again and said, I turned it in, what now? I was told our check would be sent out within 3 business days. Nothing for over a week. Call again. They said they would look into it, but never was called back.Finally today got a hold of someone. We now have to start the entire process over again because we turned the car in without an appointment through the Claims Department. Everything completed and filled out worthless. We have to start the entire process over. Doesnt matter all the paperwork will be the same, we have to do it over. I asked to speak to a supervisor and was told one could get back to me in 72 hours, that all I could do is start over. 5 months to get to here doing everything they asked and we get to start over because they took forever with the process? The compensation check is the same amount even and who cares if the car was turned in without an appointment with Claims? We turned it into the same place we would have regardless, hell even the same person. Kierra in Customer Service, you mean, unhelpful **, I hope your karma gets you. I will never buy another car from VW in my life. I hope this company goes under. Its the worst company Ive ever dealt with.

In late 2008 my wife bought a 2004 Passat with a 1.8 turbo. All was good until about 70,000 miles then it all started to go bad. She had purchased the extended warranty so at first I was not worried and was under a false impression that the top end warranty package we paid dearly for will cover any issues we have with the masterpiece of German engineering. It started with the axles making a clicking noise when you were making a turn which being somewhat mechanically inclined I realized it would be the CV joints failing.I had my wife drop the car off at the dealer, well two and a half days later they call and let her know that due to the fact that the axle boots were torn and they where a wearable part that were not serviced regularly and it would not be covered under warranty. (So apparently you are supposed to pull axles every so often to change boots?) She inquired on the cost of replacement to be told it would cost $1100.00. I told her to call and tell them to do nothing and we will pick up the car. I was able to purchase the axles for $52.00 each and replace them in about 1 1/2 hours. So I ask, Where is $1100.00 justified?And how many people have been screwed by their VW service center? Problem 2 we had was the power windows, The driver side front and rear. Not at the same time but both had issues, The rear had a pin fall out which attached the window to the frame of the power mechanism. The front had plastic clips that broke which caused the window to fall into the door and at a later date the window motor failed. During this trip to the shop I inquired about the ignition coil recall, To my surprise they covered it all under warranty. Problem 3 was a temp sensor which caused the engine light to come on which once again to my surprise they covered under the warranty.Problem 4 was the engine oil pressure warning light and as you have read or will read in other complaints on this page due to the fact it is a used car with no paper work on servicing prior to my owning it I to am out of luck. Not to mention it took 3 days for them to get back to us. I myself use nothing but synthetic oil in all my vehicles and maintain them regularly. I was told by the dealer that the car has engine sludge and it would cost between $1500 and $7000 to make repairs. So once again I told my wife to not let them do anything to the car and have it towed to my in-laws house where he has a car lift in his shop.We pulled the suspension loose and back to access the oil pan and then pulled the pan. The pan and lower half of the motor was spotless except for what appeared to be a mixture of gasket and sealant particles built up around the oil pick up tube. That leads me to believe that the story of oil sludge is a crock of crap they came up with to cover their own ** due to faulty workmanship. We cleaned the pan and pulled the valve cover to check the top end and the results where the same, SPOTLESS, Imagine that. So anyone who is told they have sludge you should question the truth of that statement.Problem 5 was the instrument panel information center fading out on hot days to the point where you could not see any information displayed. At that time the driver side mirror glass had also fell out while driving on the freeway. I was so furious with the VW dealer that I did not want take it to them to see if they would deny repairs. My wife took it in and to my surprise once again they actually covered it. Oh, not the mirror it was not covered. Problem 6 as the mileage limit of 80,000 approached the check engine light came on again so I had my wife take it in. From this trip we received no explanation to why the light came on and where told it would be reset.However we did receive a list of items from their million point inspection or whatever they call it which totaled over $4000.00 and that the warranty would cover about a $1000.00 of it if we decided to have the work done. I requested an email of work to be done which was sent to me about a day after I requested it. Now for the problem with the quote, I apparently needed a new battery which would be ok but I had replaced it no more than 2 weeks prior to taking it in. The report stated I needed to have 2 of the coils replaced even though they had supposedly replaced them during a previous trip.What am I supposed to think about the rest of the list after reading about things that were recently replaced, Anyways the list went on and on more than I would like to explain. As of now the car is sitting in the driveway with a serious misfire and the code I pulled out of it was PO300. This is a random misfire code which does not give a fix for the problem it just gives a list of possible necessary repairs. If I will have to make all repairs on this list it could cost $1300,00 to $1800.00 which I will have to do, Due to the mileage expiration of the warranty. PLEASE DO NOT BUY A VW OF ANY KIND POST 1970. YOU WILL BE VERY SORRY!!!

BUYER BEWARE!!!! My wife and I have been leasing a VW Tiguan for the last 2 years and recently experienced a nightmare of an an issue. A recent monthly payment was not pulled from her bank accurately and instead of contacting me, the lessor, it became delinquent and they reported to the credit agencies. After several dispute letters explaining the issue, they just deny...deny...with no explanation!! I call VW customer service who explains that the Credit department does not have a phone #, so you cant even talk to the person that handles the issue. Thank you VW for ruining my excellent 15 year credit history! I will be sure to never do business with this organization again and make it my personal mission to tell others to do the same.

2018 VW Tiguan SEL Premium. What’s not to love? Well if you have 2 days to listen I would tell you. Today the EPC warning light came on and what followed is too much to add here but many VW owners have the same problem. I guess here comes another recall. Never VW again!!!!

The Volkswagen EOS was a little pricey, but I haven’t enjoyed owning and driving a car as much as this one! It has supreme performance instantly even in freezing temperatures. After driving it for six years it still looks and feels like new. It’s very responsive, making me feel very safe in tricky traffic conditions.

Beware of leasing through VW Credit! I have leased for 20+ years and I have never gone through the issues Im going through with VW Credit after turning in my 2009 Jetta 3,000 miles under mileage! They will rake you for every little ding, scratch, burn, tires, normal wear and tear, anything they can get from you. I will never lease from them again! I am starting a website for other people Ive had contact with to share similar stories. So when the site is complete, I will make sure everyone knows how they do business.Ive never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they wont bother you! It’s normal wear and tear after 36 months. Ive only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

I, Flying Officer Malay **, am a combatant member of Indian Air force. I am serving the country as a fighter pilot. On 29th May 2014 I was going to my squadron at Air Force Station Lohegaon on duty in my car Volkswagen polo (**) manufactured in Jan 2013 - insured under United India Insurance policy number **. While on my way to the place of duty, my car went off road and fell into a ditch due to brake failure (speed 35 KMPH). Resulting which I suffered serious injuries in my skull bone (fracture base of skull), nose (2 fractures) and back bone (fracture SV1 and slip disc L5-S1) and since then I am on bed rest and my future career and life is at stake. My car is in a total loss condition.This condition can be directly attributed to the manufacturing/servicing defect by Volkswagen and I hereby demand Volkswagen to give me a written explanation on why such incidence occurred and compensate for my losses in total. Failing to do so will be a direct indication of total disregard towards an officer of the armed forces and armed forces in such.

Brake control on the passenger side of my new VW Golf (2016) - Travelling along the M6 just overtaking when wheels locked up - managed to gain control and continue also causing myself to be slightly injured to the hand. Reason passenger pressed a lever/switch on the passengers side thinking it would open a lid. It was the parking brake which locked the wheels and nearly caused a serious accident as the controls are on the passenger side. This could happen again easily and our biggest problem: we have four children so one often sits in the front seat. This has made the wife dreading taking the car out, maybe would, could blank it off with tape or a cover while the problem is rectified? Strange that VW spend so much on research and make a fundamental design problem. It could be that a wrong console has been fitted and one from a left hand drive installed. This could be checked out by looking at a left hand drive car? Check out the showroom that all Golfs have the controls on the passenger side, I have now found out that the design fault is only on right hand cars. I think it was a money saving idea not to fit the switches on the drivers side which I pointed out to the VW person contacting me which he was not aware of. He also informed me if I do anything to try to make it safer it would void the guarantee of the car. Said there was no plans for this to be correct in the future and no more correspondence would be entered into.The incident has made my wife paranoid about having a child on the front passenger seat. I could tape up the switches or try to build a box around them but it really is a dangerous design fault. We tell passengers not to touch them when they get into the passenger seat. The incident happened on a motorway at about 70 miles per hour just as I was about to overtake. Fortunately, as I was doing an overtaking maneuver, there was no one behind me. I injured my hand on the steering wheel and twisted my neck - the pain which only lasted the rest of the day. I did contact the dealer in January who sold me the new car and reported the fault - they have contacted me and it seems that they only offer me understanding of what I experienced but said I saw what I buying in the showroom and all the VW Golfs are build like this. I did point out that was not correct and it is just the Right Hand drive models that have this arrangement. Would like to know if I am the only person that has complained or experience about this fault?

We purchased a brand new 2018 Tiguan and have had an horrible experience. The family almost died in a car accident because of the EPC faulty code. It happened 3 times and Volkswagen could not fix the issue. All of a sudden your car loses power and can’t go over 30mph, it shakes horribly and continues to lose power. The last time it happened (3rd time) we were merging onto a highway, the car shook and then lost power, with your foot to the floor the car will not go over 30mph. An 18wheeler truck almost slammed into the back of us, we had to swerve off the highway. Took it back to Volkswagen and they stated it was a faulty read and NOTHING Else was done! We are so shaken and have no trust in the car.I went directly to head office of Volkswagen and after 6 weeks of discussion they offered me a 10% discount off a new car! Are you kidding me??? 10% when it almost killed my family. I bought a new car so I would have no issue, but instead have had deadly issues. Looking online I see I am not alone. I guess Volkswagen does Nothing to keep their customers safe unless you die and then a class action lawsuit happens. Guess I should head up a class action lawsuit. DO NOT BUY THIS CAR. You will regret it. Stay away from a company who knows there are deadly issues yet does nothing about it!

I turned in my lease 3 months early because I was going to go over my mileage. I went in to discuss options. They told me they would waive my remaining months for buying a new vehicle with them. Now 3 month later I get an invoice for 1500 (way more than 3 payments of my lease) and VW is pawning this off on the dealership, Volkswagen Cypress, who won’t return my phone calls or emails. They are flat out scamming me! VW main office were so rude and horrible. I will never do business with them again and warn everyone to stay away from VW. The automatic responses that I have received really show this is common practice.

Received the car with minor scratches on the steering wheel and didnt make a fuss about it. 6 months later the scratches expanded and steering wheel is peeling all around. I took it to a VW authorized dealership and they claim it looks like it was scratched so it wont be covered under warranty. I wont be buying/leasing another VW and will warn my friends, co-workers and family not to get one. I have an older Jeep Cherokee with same type of steering wheel that still looks new. It seems VW are using inferior material to make their steering wheel wrap.

I worked with Ryan ** online and through text to get a deal set up due to the distance to the dealership. I was very clear that I was looking for a clean vehicle, and explained in detail about experiences at other dealerships that I did not want to happen again. Although really wouldnt budge on their internet price, we came to an agreement. I stressed my requirements of the car being clean, paint being in top condition. I was very clear that needed to know about any and all flaws before I made the drive, because it is a long drive and I would have a baby with me, and hoped to have paperwork and everything prepared as much as possible before I arrived. I was assured it was flawless, that everything would be ready. Upon arrival, the vehicle was not up to the expectation set by my conversations with the salesman. The rear bumper was not attached properly, visibly loose and not aligned. The paint was swirled badly and had many scuffs and scratches, all of which could be easily repaired with a simple buff and polish. Two of the tires had moderate sidewall damage. The drivers door handle was missing a plastic cover; the metal lock cylinder was exposed. The interior was barely clean; the tan leather seats were mildly dirty and wiped in the main visible areas only, any deeper investigation revealed dirt and grime. The driver’s seat had a poorly done tear repair that did not match the color, looking like a light coffee stain in about a 6 square area. I requested that these things be taken care of before purchase. They were only willing to attach the bumper properly and order the cover for the door handle. Moe ** was the sales manager throughout the process. He was somewhat passive aggressive and combative, as well as slightly condescending. There was a distinct feeling that my requests were ridiculous and that I was just trying to drive the price down. I was told multiple times that they could not go any lower or spend any money fixing the vehicle, even though I never once requested a price adjustment, simply asked that the expectation set during my communications with the salesman be upheld. In the end I purchased the vehicle because I like it, not because it was a good deal; I will still have to invest to have the paint mechanically corrected, the leather seat repaired and interior cleaned, and purchase two tires. The process took 4 hours, plus 3 hours of drive time. The dealership is very nice, Coffee, water and bagels are available. The parking area was not large enough for the volume of customers there. I was given my choice of nice VW keychains upon completing the paperwork.

My Jetta just had its engine blow up essentially. There is a manufacturer defect and these should have been recalled. I was driving when the engine decided to just stop working. I could have killed someone. There is a class action lawsuit for this exact issue. When trying to get this issue resolved and get a portion covered to replace the motor, we were given the run around. We have been told that it would be 10k for a new motor. The consumer “advocate” says there is nothing they can do about it and refuses to escalate this to another individual above her pay grade. VW has poor customer service, questionable business model and just overall poor business practices. I will NEVER purchase another VW and I caution others in the purchasing of one. VW should be ashamed of how they treat the people paying their bills and feeding their families. This is NOT a company I will support or stand behind.

I purchased a 2013 Volkswagen Passat in February 2013 which just turned three years old. I have had several recalls and none have become available. The warranty on this vehicle has just run out and I am having some of the same problems with the brakes while the car was under warranty. I am also having issues with the door locks. Whenever I stop at a traffic light or stop sign, the doors lock each time. I can hear the clicking. I took the vehicle into Napletons which is located in Champaign, and I was told that it would cost me $457.00. Of course I was upset. I then asked for the contact information for Volkswagens Customer Care and I ended up getting a number online.I began this call 1 hours 12 minutes and 30 seconds ago. No one has picked up the call yet. I am not sure why I am having these issues after the warranty ended. I plan on writing a letter. Lets see how that turns out. I would say to you, if you choose to purchase one of these vehicles to ensure that everything is covered by having the service department at your dealership check it and document it. I have no intentions of paying Napletons $457 to repair a problem that they should fix for free. If I have to pay, I will take it to another dealership to get it repaired. I will definitely think again before I purchase another VW.

I am extremely disappointed in my recent experience with Volkswagon Roadside Assistance. On Friday, April 15, 2016 we accidentally put 1.5 gallons of gas in our nearly empty 2012 Jetta TDI. I called Roadside Assistance for support and they advised me to have the car delivered to the dealership. A master mechanic suggested that we could fill the tank the rest of the way with diesel and have no problem. Trying to make a decision, I asked the Roadside representative what they would do at the dealership. He explained that they would lift it up, drain the tank and flush out the fuel lines, and said that Roadside would pay for the service. I said Roadside will cover it? and he confirmed. Based on the fact that Roadside said they would cover the cost of the service, I chose to go ahead with the tow rather than dealing with the situation on my own.On Saturday, April 16 I called Harmony Motors, our local dealership in Asheville, NC to check the status of my car. I was directed to the voicemail of someone who would be out of town for a week. His message warned that no voicemails would be received until his return. I called Harmony Motors again on Monday, April 18. They were surprised to hear from me and said they had no record of my car being there and could not recall seeing it come in. The mechanic said he would search the lot and get back to me. After two hours of panicking that my car was stolen and several calls to the dealership, Roadside and tow service, I finally heard back that they had found my car. Roadside Assistance gave the dealership NO information about my vehicle. The tow service they hired left my keys in the car without notifying anyone in the service department. My car sat in the lot for three nights and two whole days before anyone knew it was there.Now its Tuesday, April 19. The mechanic finally called me back to tell me what service needs to be done, and that it will cost over $500. I told him Roadside said they would pay for it. He followed up with Roadside, then called me back to inform me that Roadside is not going to pay. So, obviously I followed up with Roadside. I explained the situation to the representative and she said the manager would listen to the recording of the call and get back to me. I was hopeful because the representative was very clear.The manager was Felicia ** from the St. Petersburg, FL office. She said she listened to the call and that Roadside Assistance does not cover repairs and that I misunderstood the representative. I urged her to have someone listen to the conversation for another opinion. I explained that I am confident it was not a misunderstanding, and that perhaps the representative was misinformed about the companys policy. Even so, they should adhere to any promises made by their company reps. She said that it states clearly in the manual that Roadside does not cover the cost of repairs and that this written policy overrides anything that is said in person. She would not let me speak to her supervisor and would not give me her full name (I retrieved that later from VW Customer Care). She was rude, impolite, insensitive, and crass.I then followed up with VW Customer Care. I waited on the line for 40 minutes before my call was answered. I filed a complaint about my experience and the representative I spoke with here was very nice and understanding. I received a follow-up phone call from the VW Roadside Customer Care manager who further confirmed that Roadside will not pay for the service even if the representative claimed that they would. The written policy overrides anything else. I explained that this is an unethical way to operate a business and its not how I operate my own. If a representative makes a claim to a customer, the company should honor that promise and then take it up with the representative.I have gone four days without my car, hours of stress and time away from work, and am now facing a $500 bill that I could have avoided if I had the correct information from VW. It is clear that this company is well rooted in dishonesty, misinformation, extremely poor customer relations and no understanding of ethics. I hope this story shares more on the truth of how VW operates and that their words cannot be trusted. So what have we learned from this? If you want an accurate representation of Volkswagens services, I guess you need to consult written documents. Unless you happen to be inquiring about clean diesel. Then, unfortunately, youre ** out of luck.

I have 2021 Atlas Cross Sport, I love the vehicle but the remotes are extremely frustrating. Fob will not work unless youre very close to the vehicle. I took it in to the VW dealer and the service rep said, Youre not the only one complaining about issue and unfortunately there is no no fix for this problem. Why can’t VW come up with a fix?

Love my 3 year old Tiguan. Just the right size and handles beautifully. No issues so far. Great on the highway or city driving. But gas mileage could be better. All wheel drive is great for Nebraska winter. No issues getting around.

Had the same issue on my 2019 Tiguan. Contacted VW customer service and they not only stated that “oil consumption” is normal but it’s acceptable to “consume”a quart per 2k miles… I traded the tiguan for a Toyota before it devalues further. After 4 VWs and 3 Audis it was time for change due to VW and the dealer not giving a flying **.

@VW So here we go again with Volkswagen and their shifty business practices. I have been dealing with this problem since February. Volkswagen Drive Easy is my warranty company. I purchased their most expensive bumper to bumper extended warranty. It is the top tier level policy that they have. I paid over $4000 for it when I purchased my 2013 cc 2 years ago. It’s is a platinum bumper to bumper 36k/36 month warranty but they refuse to honor the “bumper to bumper” end of the deal. Volkswagen of Union City has been telling them for months that I need a new engine & they keep turning that down and fixing different parts of the engine instead of fixing the underlying problem. Shame on them...AGAIN!!! What is it going to take to get them to honor their contract?? After numerous band aid fixes, they finally agree with Union City that I do indeed need a new engine. However, they are not paying for all of the labor & parts that it took, and which they demanded, to get us to this point. They expect me to pay for it. WHATTTT? Volkswagen Drive Easy needs to pay for and honor all that they asked for and agreed to. My next stop is Volkswagen Drive Easy CEO, the media and legal action. In that order. I’m sick of these slimy business practices that Volkswagen has gotten accustomed to. It needs to stop. And it needs to stop now. My car has been in the shop since Aug 5, 2019, this time around and they are only reimbursing my for 10 days or $350, if they even honor that. I’ve paid almost $3000 in rental fees waiting for my car to be fixed.

Have a 2012 Volkswagen CC that needs 7200.00 worth of engine work on a part that broke before it was even due to be inspected based on Volkswagen’s service maintenance guide. Called Volkswagen to see if they would cover the repair, or at least give me some kind of assistance. They basically said my warranty was up, I’m on my own. Which really surprised me. My reasoning for asking Volkswagen to make an attempt to correct this problem, was that their service maintenance guide said, “90,000 miles, timing chain and tensler should be inspected, and possibly replaced. Well my timing chain, and tensler did not make it to the 90,000 mile inspection. Which in turn destroyed my cylinder head when it broke. Leaving me with a 7,200.00 repair bill. BUYER BEWARE!!! VOLKSWAGEN CARES NOTHING ABOUT BEING FAIR, HONEST, OR TAKING CARE OF THEIR CUSTOMERS. If youre looking for a car, spend your money elsewhere.

2017 GTI Polo with known thermostat and water pump issues, The car has 35000klms on it. They will not replace it, fix it at my expense. There is no goodwill at all, I could understand if the car had over 100000 km - but it is still new and it is a known problem. VW never again!!

Ive owned over 20 cars in my lifetime - most were financed. IVE NEVER HAD A WORSE EXPERIENCE THAN VW CREDIT. As a 6 time VW owner...Ive been trying to get a payoff (so I can purchase the car for my son)...and they WONT GIVE ME A PAYOFF unless I visit a dealer. What a scam! Never again!

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.

I purchased a 2010 CC from the Volkswagen Santa Cruz dealership in July of 2013. In August, 3 months after I purchased the vehicle, the entire transmission needed to be replaced because the vehicle wasnt shifting through gears properly. My CC would just die if I hit 40+ mph on the freeway. I had to turn the car off and on several times on the freeway to get to the dealership, totally unsafe and scary to be driving a vehicle at that speed on the freeway that can stop at any given time. VW covered the transmission issue because the car was under warranty but since then Ive had several more issues. Headlight and taillight (twice), intake valves needed to be cleaned, all 4 tires have needed to be replaced, and the latest has been a timing belt issue that has caused major engine damage at 70,000 miles. The cars warranty expired 3 months ago. VW HQ has offered to cover the cost of parts but not labor ($3,100).I am a student who works part time and has an inoperable vehicle with 70k miles on it and $9,000 left to pay on it. No idea what Im going to. This is obviously a flaw on the car maker but I am most likely going to be one that suffers from it. I highly discourage anyone from buying a Volkswagen. I cannot recommend them in good faith to anyone and I hope that I can wash my hands clean of this vehicle without too big of a loss. Edit - After going back and forth with VW Customer Care and the dealership several times, I was able to talk them down to $2400. I told them that all I could afford is $1000. They say they will do the repairs for $1595 and that is their lowest offer. The repair estimate they sent me is amazing to look at. The total cost for labor and repair was $7,856.45. How could all of these parts have broken 3 months after the warranty expired?

We bought a 2020 Tiguan six months ago. This car likes to stop itself in the middle of the street for no apparent reason. If you read more reviews online, you will find it’s a common problem. VW reviewed the case for 2 months only to let us know they weren’t going to do anything about it. Terrible customer service and seems to have no concern about driver safety. Would give 0 stars if I could.

2015 Golf TDI Wagon. So disappointed in this car. 1300 miles and six weeks old: The phone system does not sync with my i-phone. The gas gauge malfunctions. The upgraded Fender speakers are less good than my Tiguan speakers were. Cant hear the radio when the substandard AC is on. The radio goes in and out and takes about 3 minutes to even turn on. The sun shade is getting dirty when it retracts. How do I get rid of this car? It is costing too much and I do not like it. Gas mileage is less than expected.

Based on my experience, 2012 VW Tiguan seem to have a bigger electrical problems. The problems are endless. I experienced issue with car start-up, the air conditioner didnt work right, cabin bulbs were out. The experience so far has been a disaster. I cant trust the vehicle anymore and wont drive it with my kids. Just waiting for my lease to get over and I move on.

Volkswagen Credit OVERCHARGED me, its employees LIED to me and now wont remove a wrongly-made derogatory mark on my credit report despite earlier promises that it would. I have a lease through Volkswagen Credit, which was until recently on automatic payment. A few months ago I noticed Volkswagen charged nearly $150 more than my typical payment. Volkswagen never communicated it would charge this additional amount, so this was a complete surprise.I contacted VW credit and did not hear back for several days. So, I disputed the portion that was above and beyond my usual payment with my bank. I again contacted VW in writing and did not hear back. My bank confirmed with me that they tried multiple times to contact VW credit to work things out, which is typical for a dispute case, but were unable to get a hold of anyone and eventually the dispute was authorized by default.The next month I receive a bill stating I was past due in the amount of the typical payment plus the mystery charge. VW credit had still not contacted me about this transaction despite repeated followup. Finally I get someone on the phone who explained what the extra charge was for (a tax on leased vehicles specific to my city, which gets passed on to the consumer once per year; she couldnt tell me why I hadnt received this extra charge in the 2 previous years of leasing the vehicle).I tell her I will go ahead and pay the past due lease amount, since I did not dispute the charge to begin with, and I will read the law regarding taxation on leased vehicles (This is not typical in my state but unbeknownst to me at the time a handful of cities tax leased cars). During this conversation the representative assured me that since I paid the past due amount it would not show up on my credit report, and I have until the lease ends to pay the additional charge for the tax.After researching the surprise tax charge, I pay it within 30 days of the conversation and several months before the lease is set to end. A couple of months pass and I find out that despite paying the past due amount and the additional surprise charge, there is a derogatory mark on my credit report. I send a message to VW credit explaining the situation and letting them know that I was told very specifically that my credit would not be damaged by what happened. They reply, in so many words, that they do not plan to revoke the derogatory mark and they dont care what their employee said. First the diesel scandal and now a confirmation that Volkswagen doesnt care about their customers or doing what they say theyll do. Stay away from this company.

The coil went out so I purchased another coil. However, it went dead after two months.

Purchased as certified preowned in 2015, after the first year of ownership multiple, MAJOR repairs have been completed. The ignition lock broke and would not allow me to turn my vehicle on or off at random times. The headlights had to be replaced three times in one year. For some reason the dealer could not explain, yet miraculously fixed. At the end of 2018 North Park Volkswagen had my vehicle for a month to diagnose problems they could not find the first time around. Turned out to be the timing chain and tension pulley (which never failed on a different car I owned that was 20 yrs old). Coincidentally, the battery died at the same time and I was made to pay for it. Add that the fuel pump failed (again, at the same time) and when they returned my car to me, was leaking gasoline in puddles. Just about the only thing left to fail is the transmission! Thank goodness for the extended warranty! I was very disappointed with the quality of the car, overall, and with the lack of concern and poor service. The dealer and service department used to impress me, but the more problems the car THEY sold me had, the less responsibility they took and poorer their customer service became. Even VW of Americas corporate office failed to follow up with me until almost a month later.

The first time, I had problems with my spark plug coils is at about 60k miles. I replaced all four then. At 100k miles, it went out again. Im currently at 150k and my car is getting symptoms of the same problem. I dont think the coils are the main problem. Twice Ive used dealership parts and failed. Last time I bought aftermarket parts and its leading to the same problem. What gives VW! Spark plug coils again!?

I bought a VW Tiguan 2009 from Koons Tyson Chrysler Dodge with 58K miles. The problems never stopped ever since the purchase. First, its engine hood release broke, then is truck lock broke that, then brake, then AC, then car check engine light start to come on, and the car is shaking when idle and low speed. After changed all spark plugs and coils problem remained. I went through 3 shops to find out that the engine timing chain tensioner have to be replaced. It will cost me close to $4K to do it. The mechanic told me it’s a common problem for that model year because VW changed turbo but I don’t understand why they didn’t do a recall. What kind of a car has common major engine issue at barely 60K and company continue to ignoring it. I bought the VW thinking good German engineering, well it turns out to be the exact opposite. VERY DISAPPOINTED!!!! Never VW again...

We leased a VW Tiguan in 2018. The lease is coming to an end this October. We called the company early August and indicated that we want to buy off our car. We compiled all the necessary documents and issued a cashier check for the pay off account and send all documents in mid August 2021. We were told we should receive the title in 3 to 4 weeks. We heard nothing so we called on September 8 to follow up they said it is ready they will rush mail it to us to receive by the end of the week.Nothing happened again so we called back September 17 only to be told they are missing Odometer Disclosure which we did submit with the packet in mid August. We sent the Disclosure by secure message after the fax number the customer service person gave me on the phone failed. They said, All clear. You should receive the title end of the week. The week ended we are now the 26 September and 6 weeks after full payment and we have no title. We cannot sell the car, we cannot refinance it and we are at loss for what to do to get our title from this company. I am now considering going to court for injunction. VW is simply a dishonest company and I will never drive any car by this company again.

After purchasing a brand new 2019 Atlas, it has been nothing but a nightmare. From cylinders not firing, bad spark plugs, blaming us for putting bad gas in... Now on 3 visits, then a faulty battery which a corporate mechanic had to find. It has been nothing but a disaster! To top it all off, we want to get rid of this LEMON and that has become an even harder process. Not only does this car violate CA law for having multiple issues on a specific part of the car, my 3-year-old has been in the car with me on two separate occasions when it has decided to randomly shut off. VW corporate was not phased by this at all.When purchasing this vehicle, my husband and I turned in a perfectly good, special edition BMW and received this piece of crap! Instead of actually taking care of my family, VW corporate insists that they will only pay us for the difference of the BMW and car payments. Myself, my husband, and my sons life was in jeopardy while driving this car, but clearly empathizing with hard-working decent people is not in this business interest. My family has purchased from VW for over a decade, but that will not happen again. Not only are they not taking care of our needs while trying to split ties with their company, they sent a completely incompetent email to us with false options and that demand we send items to send to them? I am in the business sector and business is not conducted in such a fashion as this.I also want to point out that because the email was so poorly composed, I could press legal matters around the areas addressed. This is a very stern warning that if you are looking to purchase a family vehicle this is a horrific option. I am extremely disappointed with this company and cannot believe they claim to service everyone and will not accommodate those who have been experiencing issue after issue, two being highly dangerous, and do not know the meaning of taking care of loyal customers. Such a shame!!

2011 Jetta radio just quit working out of nowhere. Took it in to be told it would cost me nearly $1000. So basically I have no radio because its so expensive to fix. I called Volkswagen and was told Im out of luck. Never purchase a Volkswagen. If their radio cant even last 3 years what makes you think the car will.

So here is the deal. My husband and I, we purchased 2013 VW Tiguan. During the first year I had to bring the car to the dealer 4 times, due to an engine problems. First time, the engine light went on (at that point the car was about 4 months old!! ), we brought it to the dealer and after they checked it, they told us that it is just a glitch in electronics...Two months later, the light comes again, we bring it to the dealer and hear the same story...yet this time they told us that they switched something off (!!!!), so that the false engine light alert wont come on again! Couple of months go by (just FYI - I commute on highways every day to and from work), and when Im in the middle of my way home, the engine light goes on again... 20 minutes later, after the light had came on, the car just stalls/the engine shuts off!! Luckily the traffic was heavy and I was going about 10-15 miles/hour...I had to come to a complete stop in the middle of the highway and restart the car. I cant even imagine what wouldve happened if I was going the full speed...We brought the car to the dealer, and were informed a day later, that there is a sensor problem, and that they will be replacing it. When we took back the car we asked the dealer multiple times whether this problem will be happening again - they assured us that it will not!Yet, a couple of days ago (the car is one year and 2 months old at this point) I start my regular commute from work to home, and...here we go, the engine light comes back on!!! And, as in the old scenario 20 minutes later (luckily I was still downtown - so the speed was about 5 miles/hour. I was giving a way for another car to go on the stop sign) the car engine just suddenly shuts off! I then decided to go to the dealer right away, and on my way to the dealer the car stalled (engine shut down) for the second time!!! LUCKILY AGAIN I was going on low speed due bad weather condition (first snow) and bad traffic!!! It just terrifies me to think about what wouldve happened if I was going 55-60 miles?? This time the dealer told us that there is a wiring problem (the wires that lead to the sensor are all messed up). I understand that they would fix this, but I am now extremely skeptical about the quality of this vehicle. I cant trust to use it anymore...I am now wondering if I should give up the idea of being a VW owner at all...Given that there was a recent recall on Tiguan models (some manufacturers mistake with the engine programming - which we supposedly took care of!! ), I was wondering if some of you have faced the same problem with the engine suddenly shutting off (Remember the GM manufacturers mistake and engines shutting off, when people died due to this?). If so, I urge everyone who experienced this to please respond, we need to take action - as it might be some manufacturer mistake, which might have terrible consequences in the future!!

I live in Oregon and its Nov 2014 and my Beetle has been leaking inside the cabin behind the drivers seat for over a month. I took it to the Herzog-Meier VW dealer shop and paid $581 for the repair. They said it was the seal of the 3rd break light that was broken. After the repair I paid for inside car detail to get rid of the mildew. Now 3 weeks later I have a pond behind the seat again. Have I been tricked? I Googled for VW beetle water leak and I find all sort of engineering problems with sunroof and windshield drains related to this vehicle and I recall. Who owns informing consumers? Isnt the dealer supposed to know? The mildew is getting me sick and I rely on this vehicle.

I am fairly new to the VW family, but have been a loyal member up until now. I have a 2014 Passat SE TSi with only 57K miles on it. It is in pristine condition (my son has a 2008 Jetta SE as his first car). I am extremely unhappy about a design flaw that has occurred; something that VW knows exists and has existed for some time. The fuel door stopped opening (and there is no manual override or cable in the trunk to open it). The actuator had gotten out of sync with the cars locking system. Running on fumes, I took that car to Kotters VW in Escondido, CA. Kotters is a certified VW specialist that has been in the same location for more than 35 years. They are first rate and highly respected. After looking at my car and doing so research, including speaking to VW, the master mechanic informed me of the design flaw to which there is no real fix (just temporary ones). So that I could get gas and use the fuel door without fear of it happening again, he disabled the lock to the door. Now I can open and close manually, but cannot lock it.This is not the ideal solution and is not how the car was designed, but I do not want to get stranded. The fuel door is part of the fuel system as a vital component of the car. It should not fail at 57K miles and should be covered until at least 60K. Unfortunately, this is very common, and if you look online, many others have battled it.He was able to re-sync the fuel door lock with the cars door locks, but after testing it, the fuel door locked up again after about 10 times. I contacted VW and was told they could likely assist with the repair but that I would need to pay a dealer to diagnose first. This is not acceptable. I paid a reputable mechanic $100 to diagnose and provide temporary resolution. I am not going to pay a dealer again to learn the same thing. I want it fixed right. My point to the customer service person was that it does not matter what the diagnosis says; the fuel system needs to be accessible! Regardless of what it is, whether it is the actuator itself or something in the cars locking system, it needs to be resolved as soon as possible.I would like an appointment set up at Kearny Mesa VW in San Diego, John ** is the service manager. Please assist me in getting this fixed so I can again be a confident VW owner. If it is the actuator, the part is about $35-50, and the labor is likely an hour (open up truck liner and swap out). I have never had something like this happen with our Honda or Toyota vehicles, and never in a car so new. I would rather have to get a different brand than get stuck without the ability to refuel. Thank you very much for your timely assistance.

I have two vehicles through Volkswagen Credit. Both were brand new (Jetta and Passat). I loved the dealership and my experience buying my vehicles. My experience with Volkswagen Credit has been unsatisfactory to say the least. They have horrible customer care and have treated me like just another loan and not a person. They caused a huge amount of turmoil through my finances by double charging me on a payment due. They caused an NSF fee on my bank account due to double charging me. It took them 2 weeks to mail a check back to me for the double payment and were unapologetic. While speaking with multiple customer care staff members and mostly the supervisors, they were not helpful in resolving any problems. This is just one account of a few I have had with them. An addition to this, they mailed out my first payment AFTER it was due and was of little help when I called to explain the issues to them. After this new car is paid off, I WILL NEVER go through VW Credit again! They have made my car buying experience uneventful and unpleasant. I highly recommend a trusted bank/credit union. I will never be talked into going through them again.

I bought a VW Tiguan in Dec. 2019, top of the line with bells and whistles. About 14,000 Km after, when I took it for the 15k km service, I asked them to have a look at the brakes as theyve started to make some noise. They said the brakes overheat, the metal is blue (sign of overheating) and they theyll need to be replaced. $1,500 invoice. They said the warranty doesnt want to cover it as it is a consumable. I know that the warranty doesnt cover consumables (oil, filters, brake pads etc), but this is the first car I have to change the brakes under 60,000 - 80,000 Km. I love my cars and I look after them, but I see this as a factory defect, not a user error.I would like to clarify something: Ive owned and drove multiple cars along the years. Im a car guy, I love cars. I bought the Tiguan for my wife, but I drove it 90% of the time due to some circumstances. I had multiple German cars, Japanese and American cars over the years. Just so you know, Im not looking for any freebies, discounts or anything like that. Just want the manufacturer and representatives to stand behind their claims and contracts.The dealer cant change them on warranty, theyve submitted pictures and technical reports to VW Canada but theyve rejected any warranty claims. Ive called them directly to talk about the situation, theyve opened another case and VW Canada said theyll get back to me in 48 hours. Few days later I called them again as I didnt hear anything from them. They said another 48 hours...This becomes a joke, they throw the blame from one to the other and together to the put it in the owners lap to pay it. The warranty is a shame, they make the best to get out of replacing faulty parts or repair them stating its user fault. I start to have doubts about the parts reliability and warranty, at least not in North America. Unless you have a blown engine in less than 1,000 Km, they wont cover anything, and even then, they might say youve done something wrong to it or looked in the mirror the wrong way.

My VW Jetta has some trouble starting today. So I took it to VW of Coconut Creek, FL to have it checked out. They said they would charge me $138.50 for diagnosis and if I get the device done after that, they would apply this charge against the service. They found the problem with my battery and replaced it, however they didn’t deduct the diagnosis charge from final invoice. They charged me ~$300 ($147 for new battery, $138.50 for diagnosis and test shop supplies, misc and tax). When I asked, they said the$138.50 was for installing the battery and setting it up. That is just bizarre. They just made up something to charge me more. I am reporting this so people are aware of this practice and avoid using this dealer as much as possible.

I re-titled my car from VA to IL in late 2019. After receiving my state transfer packet from VW, I called them before I went to the DMV and told them I thought I was missing a document in my packet. They assured me I had everything I needed. When I went to the DMV, they informed me I was missing a document that I told VW I needed earlier in the day. This caused a significant delay in re-titling. I had to pre-pay my taxes on the car for 2019. I submitted paperwork to VW showing that I had retitled the vehicle so I could receive a credit on the taxes I had already paid, and they told me I would have a resolution in 6-8 weeks. It has been almost 3 months and I have still not heard back on my status. Every time I call and talk to a customer service representative, they promise me they will get an answer by the end of the day and will call me back. I have yet to receive a call back. I have absolutely had it. Their agents do not care about making sure I receive the money I am due-I truly wonder if they are just holding on to the funds from the state of VA and not forwarding them on to me. It is ridiculous.

Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and have spent 1000s of dollars in repair.But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW.This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundreds 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty.This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it before an innocent family dies!!! Help!!!! In the meantime I will tell my story in the social media to people in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can!! etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! Other people with the same problem have had the problem reoccurring after being fixed. VW has lost a loyal customer forever!!

The engine in the 2013 VW GTI we leased burned up at 25,000 miles. Nine days before this happened, the dealership where we leased it from refused to honor the service agreement and misled us as to whether or not it was due for service. As a result at the BBB arbitration between us and the manufacturer, we were held responsible for 1/2 of the cost of replacing the engine on a 2013 vehicle with only 25,000 miles on it. We have had to sue the dealership for the balance we had to pay due to the breach of the service contract. As a result, we have been paying $260/mo five months, the court date is not for another 3 months and we STILL dont have the car back. VW sucks, the warranty sucks, and the service contract sucks. The Customer Care guy (Douglas **) was nice enough though -- Im sure hes just following orders -- not his fault VW corporation cheats its customers on the warranty and the service contract (while still taking our lease payments at $260/mo).

I have had all kinds of things to go wrong. My VR6 CC runs great but the engine light will come on and I take it to the Volkswagen dealership. Every time they tell me that a sensor has gone bad it cost me around $400 dollars every time. I have had 2 fuel sensor replaced. Now I find out that I have been over filling my tank making the service light to come on. Now I stop putting extra fuel in and the service light went off. Now my brake light is on. I called the service department and they told me that it is probably a sensor. I also have a turning light on. I replaced the light but it still does not work. I was told I would have to hook it up to the computer to find out why it is not working.When I first purchased the car I had 2 front wheel bearings to go out under 36k miles. The dealership told me that it was not the wheel bearings. At 40k they check it out and told me that it was bad wheel bearing. This was after the warranty ran out. The wheel bearings were $250 each and labor was $250 each. I finally got them to cover the parts but I was responsible for the labor. If they would have fixed the problem when I told them it would have all been covered. It seems every time I get a call or get the oil changed a light comes on. I have always wondered if they have a way to turn lights on. I also had to change out the wiring harness for the trunk at 50k and it was over $500.

Volkswagen CC 2.0 - Car is something I wish I never owned -- 4 ignition coils, wheel bearings, intake manifold, clock spring, and now with 85,000 miles engine jumps time and it appears car needs new engine. I am one of the lucky owners as some owners posted engine failure at 50,000 miles. Of course Volkswagen of America says that is really too bad and are not willing to help at all. Car has great engineering but poor quality and is very undependable. Do yourself a favor and dont make a mistake.

I brought in my Mother-in-laws 2004 VW Touareg into the Kitchener dealership (Crosby VW) due to major rust concerns. VWs preferred auto body shop Mitek then saw it and drafted a quote which eventually VW Canada denied saying it was surface rust even though it clearly started beneath and was solidly through. I disagreed and while I was largely ignored by VW Canada my persistence eventually ended up getting me a written response but no real explanation, process or coverage and I had to take care of the $6000 repair myself. I drive a 2012 VW Golf R and I am a long term VW fan who feels very slighted. I am experienced with most forms of legal action largely due to my employment and I seriously considered legal action as I could easily take this to small claims court, but in the end I didnt feel it was worth the bother or the issues VW Canada would create. Anyway the same VW Touareg now has rust coming from beneath again on the right rear door in the same place as it occurred in the left rear door. Im guessing VW Canada will pull the same nonsense and fail to honor the warranty. I have filed a BBB complaint to which VW Canada has denied all liability. I responded with this.I do not accept the premise of this response on the grounds that: a) VW Canada cannot upon my many requests provide any supporting documentation or scientific evidence as to how this is as they call it corrosion perforation resulting from outside influences, failure to promptly repair paint damage, damaged undercoating, or surface corrosion; b) A third body panel (passenger rear door) is currently showing signs of rust from beneath the surface, but it takes many months to even get a check up to see if it is covered due to a backlog at VW. I believe that this is a deliberate attempt to present the damage as failure to promptly repair and circumnavigate VW Canada’s responsibility to honor their warranty.c) VW Canada’s response to the BBB complaint does not make effort to address the rear driver’s side door that was replaced due to rust from beneath and provided no explanation as to how it rusted nor any coverage; d) The license plate was not in contact with the tailgate until the day before inspection when I removed the plate and cover to better see the damage. I did not put the cover back on to take in into the dealership because it broke upon removal. VW Canada has made no effort to provide any evidence that this was a long-term situation. In summary I believe based on online posting investigations, that VW Canada is following a mandate issued by management to cut costs by lowering the amount of rust corrosion claims paid out.

When I first bought my GTI in 2011. My clutch had issues from the beginning. 2 years later my moon-roof died. They wanted 1,000 to fix it. My driver side window wont roll up. I had to have my transmission rebuilt 3 months ago and then I had to replace my coils. My car has only 85,000 miles on it. Now Im replacing a tie rod and cannot find the inner tool anywhere. Im so over this car and so disappointed. My family told me to buy a Honda. I wish I wouldve listened. They all own Hondas. No maintenance cars. As soon as I can Im getting rid of it and VW for life. Ive read so many terrible reviews about VW products. Its terrible.

Everyone’s opinion and experience with VW is absolutely true. AS I was shopping for a new car I did my research on all the cars I was interested in. I came across reviews for VW they were all negative. I took in reviews into consideration, however, I thought to myself that some people just like to complain. My bad y’all. I should have listened and ran the other way. This unethical company is the scums of scums. I bought a brand new 2018 GTI in July of this year. I was treated very very poorly at David Maus VW South. They even charged me for a $600 package that’s suppose to be free, all because the car was transferred from their sister lot David Maus on LEE Rd. A few days after having the car the visor underneath the sunroof retracts on its own. I constantly have to keep pulling it forward, warning light came on saying it cannot detect the key fob. Mind you the key fob is in the cup holder. As of 09/19/2018 the “one touch feature that opens the sunroof stop working. Now I have to open the sunroof manually. Ok y’all so how bout I’m driving on 2 separate occasions when I press the break the lights flicker and the car shuts off!! So in conclusion VW are unethical, criminals, and soon they will be labeled as MURDERS. How can I feel safe in my car when ** like this is happening. DO NOT BUY A VW. If you choose not to listen you might be righting a review like the rest of us.

We bought a new car VW Touran from April 2017 and unfortunately car dealer delivered a worse car that I ever received in my life as the following issues: - Adblue tanker was leaking in 2 months delivery. - A problem was warned and technician of VW could not detect the problem. We left our car to check the problems in few days at VW repaired center - Chaussee Ninove with nearly 100 km of our own gasoline fee. The problem was found by ourselves in a foreign country - our car was flooded due to a problem of the joint while we were in the car under heavy rain in Prague. - The light was out of order. After leaving our car for reparation, we got our car back with a new joint replaced, but horrible odor was occurred due to humidity. We came back to request a solution for odor treatment and repair the light as well. No accessory was available. It needs to be ordered and we will be contacted once accessory arrived shortly. One month later, we passed by to check if the light can be fixed and was told the accessory was not arrived because they forgot to order.- We face a new problem today with the battery. I had to call VW assistance to restart the engine with a ref under number **. The technician passed by to fix the problem and advised to replace a new battery as it happened twice recently. We feel disappointed to sell our ancient Audi to them and bought a new car with full options from VW. Honestly saying, service after sale was not good. Agent was not happy to request to fix the problems and unfriendly attitude at Robert Carrosserie - Chaussee Ninove 1070, Anderlecht. It could be the last time and ever to buy such a bad quality.

The windshield on my Beetle with 4700 miles spontaneously cracked overnight, with no previous stone chips, car crashes or pothole collisions. The break is an obvious stress fracture, coming from the side of the glass and extending into the windshield. Customer Care first said that all defects, including glass are covered. The dealership where I brought the car (who was not really interested in the problem and assumed it was a stone chip before I even brought the car in) sent in some cell phone pictures, and some local supervisor later denied the claim. VW Customer Care refused to tell me who he is or how he made the determination. They told me to go to my insurance company and that they couldnt do anything for me. This was my first VW and it will certainly be my last!

My 2014 suv cost me $7,251.00 during the warranty period. My 2014 VW Tiguan will be 5 yrs old on 6/22/19 w/ 74,000 miles. The engines in this suv is not reliable & the rear panels are plastic. The suv is made in Mexico. No new vehicle should cost more than its blue book value of $12,000.00 w/n a 4 yr period. The Napleton Orlando location wants me to spend another $3K to fix their mistake. The dealerships in Orlando (4) rip off their customers using repair & maintenance bills.

My Touran GT 1.4 was inspected and serviced by VW HK @ less than 12000km. Then the gearbox has vibration issue and needs to be taken out for repair. I complained to VW HK. Its tech crew member insulted me openly on a local VW owner Facebook forum, saying that I am a defective human driver that needs fixing, and that I should drive my car directly from Hong Kong to Germany for better inspection by the VW HQ.

On March 18th 2014 I brought my Jetta into the dealership for its spa treatment (part of the sales agreement on March 30, 2014). Upon completion of detailing, 2 chunks of paint had fallen off the running boards. During the walk-around with the Service Associate I told her that I often had people approach me to say that my car had been hit as the running boards had indentations on the rear and forward portions. The indentations matched on both sides of the car in which I believed was the body style. The Service Associate said she had never noticed the body style of the 2014 running boards and thought it was unique but didnt have any concerns as they were matching on both sides and agreed that it was a body style.When I returned to pick up my Jetta, the Service Associate said she had really bad news. She said she had spoken to their Sales Associate and this definitely was not a body style and in fact there was significant damage to my vehicle. A VW salesman quickly joined the conversation and claimed the indentations were caused from a hoist. I told them the only hoist my car was on was their hoist in August 2, 2014 when it was in for the first free 15,000 km oil change. I was presented an invoice for over $250.00 at the time. They had rotated my tires, and performed the 6-month service check on their own accord. I refused to pay the invoice as I specifically asked only for the oil change - nothing more.The salesman said you cant prove we did the damage; its way too late for that! He began aggressively arguing while the Service Associate said this is not the policy of Volkswagen and they would go good for any damage caused as their service department. She checked the service records and confirmed my vehicle had been in their service shop and asked me to get 2 quotes and they would do the same. She confirmed the auto body shop that I would go to was a customer of theirs and agreed they would be good to go to. She said they would call me the following day as they would want to have this addressed ASAP. They never called me back. In fact I called them the following day and found she was dismissive and didnt engage in a conversation of how they would approach this matter.Both body shops gave a quote of over $4,000 had said the damage was very serious and confirmed that it was sustained by a hoist. They both suggested I go to ICBC as soon as possible. ICBC confirmed hoist damage and proceeded to process my claim as they would go after the dealership. I asked ICBC about the trade-in value of my car since I now own a vehicle purchased at top dollar; with depreciation and $4,000+ damages, the trade-in value of my car is seriously compromised. ICBC only said I would have my deductible returned after they go after the dealership.

Since starting my lease in March I have had nothing but problems with this 2016 Passat including a complete transmission blow out, three times where the car wont start and having to be towed in or serviced on the spot. Another transmission problem occurring right now. The VW Customer Service people are rude and rarely helpful. I bought this car for my 62-year-old wife and have had nothing but problems. This is without a doubt the worst car experience we have ever had and I would encourage everyone to stay away from VW. This company is terrible at handling issues and builds cars that are unreliable. I have had all of these issue happen in the first 5,000 miles she has driven the car. My wife is scared to take the car anywhere for fear that it will breakdown. We now avoid using this car as much as possible.

My timing chain needed to be replaced on a 2017 Tiguan (or so they said). Only 70,000 miles. I changed the oil with synthetic per VWs maintenance schedule. Even though they had a massive recall on this same issue and claimed it was resolved, it hasnt been. VW reviewed the case and determined no action was necessary on their part. Basically, sorry, too bad. Then 3 days at the dealer with no loaner. VW Customer Care is a hardly that. Customer- Dont Care should be the name of the department. Over 1 hour on hold, or wait for a call back- you wont lose you place in line...get the call back later, only to be on hold another 20 minutes....seriously? They wont give direct numbers, so every time you call you have to go through this drill.

My Jetta was repossessed 3 weeks ago. I found out that they had misplaced my payment so they thought that I had never paid. So today they repossessed it again. They were slightly apologetic the last time and they realized it was their fault and towed my car back to my house the next day. To restart my account, I was told I can only pay through MoneyGram. So I found out today that MoneyGram never processed my payment, so hence the repeat repossession. If they could just take my payment right there and then through the phone, there wouldnt be this headache. Its a Sunday, Veterans Day, and my car has Marine Corps stickers since Im a veteran and they have given me my worst Veterans Day ever.