I have had leaking issues with my 2007 eos but have been told by dealer every time I had taken in that they could not detect any leaks. When it rained hard it leaks and it leaks on door panel and on part of leather seat. After I picked up car from dealer I would take to car wash. Of course it leaked then just like when it rains really hard. Called volkswagen customer service and they told me that they dont recommend taking to high pressures car wash and that they feel there is no issue. I was fed up constantly taking car to dealer not only for leaking but other issues. My car has condensation on inside of windows and the leather that cover door panels have peeled up from door. Drivers side window control needs to replaced. I will never buy or recommend a volkswagen ever. Dealership or company will not acknowledge any leaking issue.

My engine light came on although car was running fine. Engine code 2181 said that thermostat and coolant pump need replaced. $915 later ($610 in labor), my car is running the same as it did. Loyal owner of 3 Volkswagens rethinking his loyalty.

Based on my experience, 2012 VW Tiguan seem to have a bigger electrical problems. The problems are endless. I experienced issue with car start-up, the air conditioner didnt work right, cabin bulbs were out. The experience so far has been a disaster. I cant trust the vehicle anymore and wont drive it with my kids. Just waiting for my lease to get over and I move on.

Volkswagen Taiguan 2016 with push button start will drain the battery to zero by itself. I turned off the car by pushing the button and left the car parked in the daylight. At night the car automatically turned on the headlights and drained the battery. I was stranded the next morning and had to call roadside assist. This is the most stupid thing on the car. With only 175 miles I had to call assistance because the car turned on its own lights while parked. The tow truck driver said I was the fifth Taiguan he had jump started because of this problem. VW needs to correct this. If the driver touches the kill button twice, or bumps it while getting out of the car the ignition will go on after the engine is shut off and will eventually turn the lights on leaving you stranded. Never use Auto Lights on this car.

My timing chain needed to be replaced on a 2017 Tiguan (or so they said). Only 70,000 miles. I changed the oil with synthetic per VWs maintenance schedule. Even though they had a massive recall on this same issue and claimed it was resolved, it hasnt been. VW reviewed the case and determined no action was necessary on their part. Basically, sorry, too bad. Then 3 days at the dealer with no loaner. VW Customer Care is a hardly that. Customer- Dont Care should be the name of the department. Over 1 hour on hold, or wait for a call back- you wont lose you place in line...get the call back later, only to be on hold another 20 minutes....seriously? They wont give direct numbers, so every time you call you have to go through this drill.

Brian from Cardinal Way offered me $33K for an GTI Autobahn in black. I took a day off from work, hauled both my parents and myself and Uber to our destination. Once there it quickly turned into a circus. They dont have the car. Brian had car trouble of his own and was a no show. (He must own a VW.) Both the manager and another guy tried to get me to buy another trim which I declined. While they were tossing nonsense in the air, another dealer 10 miles away texted me for a better deal. I declined. Bridges burned. So we had to take Uber back home without the GTI. Not sure how these car dealers live with themselves but I do believe Karma is a **. Never owned a VW and Im happy to join the Boycott group.

I received letter from Volkswagen saying my new GTI needed a radio update. I took the letter and car to my local Volkswagen dealership. First day I waiting 4 hours and they said to bring it back tomorrow; that the update to the sd card was only loaded to 44 percent. I brought it back the next day and waited again 4 more hours. Now the dealership is saying they need to keep the car because the sd card is not communicating with the car. They also said they called Volkswagen and they said they couldnt help. What a joke. I should have stayed away from Volkswagen. The radio quits working every couple hours. Dont waste your money in a manufacturer that wont help.

At the end of the Lease, the inspector charged me for damages that do not exist. I called VW, I talked to a supervisor. I explained to her that the inspector (who was rude) charged me for a previous repair without any visible damage, charged me for a dent in the door (there was no dent) and charged me for a dent BELOW the car (need to lay in the floor to see it). She said the only way they will take off those charges was with an invoice from a body shop that states that were repaired. I requested her to do another inspection and she said no, they dont do more inspections, so because I insisted her then at the end she accepted to credit me $200 on the final bill. I went to a body shop, I explained to him what was going on and he was in shock. He told me there was nothing he could do because there was nothing to repair, I should hire an attorney. The day of the car return I explained to the person that received the car all this. He start looking at the car and he didnt understand why I was being charged. I got the final bill a month later and I have been charged in full without any credit.

2012 Volkswagen EOS - I purchased this car used in Daytona Beach near the end of April 2017. Around September 9, the automatic transmission started slipping and clunking into gear. I brought it into the Volkswagen dealership. They looked at the transmission and told me that the transmission fluid had metal shavings. Of course they didnt know why. And because it has 64,000 miles (warranty is 60,000) I would have to pay for a new transmission. For parts and labor, $7,100! I bought it for $12,000 and it only books for $11,000. I called Volkswagen headquarters and one question they asked was, “Is this your first Volkswagen?” Anyway they got back to me and said nothing we can do for you. Only 4,000 over warranty and nothing they can do? Im still fighting with them. This was my first and LAST Volkswagen.

I lease the Rabbit, because the salesman stated I could buy the car after 48 months with purchase option around $8,500.00. The value was written on the contract. In the last month of my lease, I called VW to confirm the payoff - $8,500.00. So, Im going to refinance the car for purchase or trade the car. I found a Nissan. He agreed to give me $10,000.00 on trade. Its a fair deal; the VW was listed for $12-14 thousand. The Nissan dealer signed a power of attorney to procure the lease title of the VW. VW told him his payoff was $11,930.00. Now, Ive driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, Dont send a check with the dealerships name on it. To make a long story short, though I could have paid off the VW myself, Nissan didnt want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan. I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when its not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

2015 Golf TDI Wagon. So disappointed in this car. 1300 miles and six weeks old: The phone system does not sync with my i-phone. The gas gauge malfunctions. The upgraded Fender speakers are less good than my Tiguan speakers were. Cant hear the radio when the substandard AC is on. The radio goes in and out and takes about 3 minutes to even turn on. The sun shade is getting dirty when it retracts. How do I get rid of this car? It is costing too much and I do not like it. Gas mileage is less than expected.

I had a lot of on-going issues with 2009 Touareg TDI, and got very frustrated. I will never buy anything from VW. This is a very arrogant but cheating company.

I am so unhappy with the service and the cars Ive been driving. It is one problem after the other. My problem is you guys keep on fixing how many times must a new car be fixed. I changed my previous Polo for the new Polo because of the problems it gave me and the constant fixing. The new Polo is a bigger piece of rubbish with endless issues. Can you just take your car please. Im not interested in any more fixing. I had enough. This is what Ive been experiencing: wind sound problem, the brakes noise, the 2 seat belt campaigns, the handbrake campaign, an Issue with the handbrake, I had an issue with the tyre alert thing as well. It said that the left rear was low but the right rear had a puncture, And now to top it all off its raining in at the sun visor. I was soaking wet yesterday by the time I got home from work. Please understand I do not need these kind of problems from something I pay EVERY month. I bought the car from VW at Edenvale.

I have replaced 12 ignition coils on my 2002 VW Passat.The first coils went out at 85,000 miles.Two were replaced today,1-24-11. VW should be forced to justly compensate all owners who have had this problem.

Im having my insurance investigate the fire on my 2004 GLS Convertible VW. All at once, misfired engine light blinked, black smoke seeped in the car between seats and sudden blast loud muffler sound backfiring more smoke in between seats and orange glow by rear outlet plug. I had to put it out myself as no one was around to help. Cell wouldnt respond. I got help eventually. The car has been fine and in good working order. I have no idea that the headlamp right side bulb was also blinking like strobe light on or off prior to fire. Im baffled. Im lucky it was snowing. I used it to cool down the crackling in the car as I aired it out. What a way to end 2012. Its under investigation. I called fire station and police the next day. I better get a refund of some sort if totaled as I paid so much for it. It had 80,000 miles. I called to report to State MSV Safety and also VW of America. Happy New Year, yeah right.

I live in Oregon and its Nov 2014 and my Beetle has been leaking inside the cabin behind the drivers seat for over a month. I took it to the Herzog-Meier VW dealer shop and paid $581 for the repair. They said it was the seal of the 3rd break light that was broken. After the repair I paid for inside car detail to get rid of the mildew. Now 3 weeks later I have a pond behind the seat again. Have I been tricked? I Googled for VW beetle water leak and I find all sort of engineering problems with sunroof and windshield drains related to this vehicle and I recall. Who owns informing consumers? Isnt the dealer supposed to know? The mildew is getting me sick and I rely on this vehicle.

TRUE EXPERIENCE - If you are making a decision on what to purchase as your next reliable car, do yourself a big favor and DO NOT PURCHASE A VOLKSWAGEN TIGUAN!!! I had been a loyal VW customer for 15 years and I owned a 2011 VW Tiguan brand new. I had heard that the Tiguan was a reliable, well-made car. I couldn’t be more wrong!!!My major repairs started with the replacing of the rear differential (few gears broke off from a sealed unit), to then replacing the turbocharger which I was told was defective. Then I had the timing-chain break while driving the vehicle, so a replacement was needed, along with a now damaged head cam. To top it all off, the entire engine seizes while on a highway and had to be replaced. The price tag to replace the damaged engine was $11,000 from the VW dealership. All of these major repairs happening at under 80K miles!!!While the sales staff at that particular dealership was very helpful in getting me into a new NON-VW car, corporate VW was the exact opposite. Their reply to me was that they didn’t have a program in place to compensate me for my troubles, despite the obvious flaws in their car models design. The fact that I had a low-mileage car with high out-of-pocket expenses was of no concern to them. So take my advice, and I have nothing to gain from this. If you do not want to pay high exorbitant repair bills, AVOID VOLKSWAGEN AND DO NOT PURCHASE THE TIGUAN!!! This car is unreliable with obvious design flaws throughout. Trust me, I experienced it.

Ive had my 2013 Tiguan for 3 years now (3 months out of warranty). I love the way it looks and drives. However, even though Ive kept up with VWs recommended service, I just paid $2500 for repairs that shouldnt be happening on a car with 45k miles (a new alternator, timing case cover gaskets, control arms replaced, carbon cleaning). Just two months ago, the fuel door wouldnt open. The dealer sanded it down, calling it a manufacturing flaw (which I still dont get since it worked for a bit over 3 years). What Im getting at is that this VW is needing way too many costly repairs for a 3 year old car. I was expecting to have this car for well over 100k miles in great condition but Im not sure its going to work out that way. They sold me on the idea of German engineering being so good, lol. Fool me once.

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

I hit a small deer one month ago (drivers side light, hood, quarter panel). The insurance paid for the body work, but not for a spastic, drivers side door. The car (VW 2002 Golf TDI) thinks the door is open all the time and alerts me. When I turn on the lights at night, the alert screams at me. The dealership, which Allstate Insurance made me tow the car to, says this happens to the door all the time even if you hit a pothole and jar the car. The dealership is a 3-hr round trip from where I live and there is a certified VW mechanic in the next town from me, but Allstate wouldnt let me take it there. I told the adjuster and dealership that nothing was wrong before the accident, but they say it is something that happens on VWs a lot. Why isnt there a recall on this if it is so prevalent. And if hitting a pothole could cause this problem, why wouldnt an accident do so also? I will never buy another VW. I have put a lot of money into this car (VW maintenance costs a lot!). Its a 2002 model, but I had a Honda that I drove for 20 years before any major money had to put into it. This has been a nightmare not having a car for a month and living in a rural area.

The fit and finish on my VW is on another level compared to domestics in the segment. The car has held up quite nicely. Service at the dealership is a bit pricey so Ive found a good independent mechanic. Overall my Eos delivers a great experience on summer days and feels comfortable enough for long haul road trips up and down the I-5.

I have a 2014 VW Tiguan with a panoramic roof skylight, when there is a light rain the roof skylight drains work well, when it pour down rains it rains in the car. Dealer will not fix it, they say it is a faulty part and they do not cover it!! $2,700.00 WOW. Great German engineering if you like a expensive pool on wheels. I must be crazy as I own four VW vehicles. I will really need to reconsider another VW vehicle purchase.

On March 21st, my daughter was driving her friend to the airport when they smelled something burning. She has a 2007 Volkswagen Jetta Wolfsburg Edition (100K) that she bought when she turned 16 with a majority of her own money. The seat heater malfunctioned and burned a huge hole through her seat and right through her sweatshirt and t-shirt. We have read tons of complaints about the seat heaters. Since the black leather in her car is no longer being manufactured, they want to replace it with a light gray leather. The bottom seat will remain black and they will replace the portion your back rests on with light gray. This is a horrible remedy. She will have one light gray seat and the others will be black. An entire month has gone by and the parts are still not here. The first order was supposedly lost so they placed another order and its on backorder with no ETA. Volkswagen in NO WAY cares about their customers. This is the worst customer service we have ever dealt with. Dont buy a VOLKSWAGEN if you expect to be taken care of! All they do is string you along. I cannot believe that they can continue to get away with this. CUSTOMER Care is a total JOKE! You should honestly be ashamed of yourself for the way you handle serious issues. She was not part of their recall.

When I purchased my VW GTI it rode very rough. I asked if the PDI had been performed when I was completing the purchase paperwork and I was told that it had. After a week of a very rough ride in the front I checked to see if the shipping pucks had been removed from the front struts. They had not (3 pucks in each strut) leading me to believe that no PDI had been performed. I emailed the dealer manager to notify them of this and see if I could have my struts checked for damage and got no reply.Now today I brought my GTI in to have the first service completed. After waiting 2 hours from my appt. time/drop off I asked if my car was ready. I was informed that there was a mistake with my paperwork and they hadnt started! 45 minutes later I was informed my service was completed. I lifted the hood in front of the service desk to inspect the service but before I could pull the dipstick I noticed there was oil on my right fender, on the engine cover and my front license plate was bent out from the bumper at a 90 degree angle (not how it had arrived 3 hrs. Earlier). They bent back the plate and told me I was good to go. I was beyond furious so I headed home. After I got home I checked the oil to find it overfilled by 1qt. Horrible service. Completely unacceptable.

Purchased a 2012 Tiguan less than a year ago at 58K. From day 1 there have been constant oil leaks all year. I took it back to the dealer repeatedly. Oil leaks continued. A couple weeks ago I paid an $1800 bill for a rear main oil seal leak. VW refused to reimburse me because they said there was no recall on it and its past warranty. I know for a fact this is a consistent problem for this year and model and it should be under recall not to mention it started when it was under 60K. I am very unhappy and want to be reimbursed for the repair due to a faulty product. I wont stop until its reimbursed.

I own a Volkswagen Touareg and during a rainstorm, water drained into the fuse box and destroyed the system circuit. VW is claiming it is not a recall therefore, they will not repair the damage. The service dept told me there had been another VW in their shop two months prior with the same problem and it cost that owner $7,000. My cost is $15,000+. Why is it auto manufacturers do not have to stand by their products? If I sold a product that was defective, I would have to fix it or replace it. As a consumer, I am very dissatisfied and angry that I should have to pay for a manufacturing defect they know exists and refuses to fix it.

We purchased a 2012 VW CC in May of 2012. The car was used and had approx. 18,000 miles at time of purchase, currently the car has 72,000. We had routine oil changes done (more than required by VW) and service to our vehicle. In 2014 at 51,000 miles our 2012 VW CC needed a new engine. We took it to a VW dealer and had the engine replaced. At the time of engine replacement, it was RECOMMENDED not included in our engine replacement that a transmission oil change may be needed. This information was not pressing in its delivery as other additional services were provided and included at time of engine replacement this was not. At the time of engine replacement the mileage was 12,000 miles over the recommended oil transmission change which was at 40,000 miles. Our car is currently at a VW dealer who is stating negligence on our part after ONE missed oil transmission change. We were quoted $5,500 to replace transmission on a car that will be three years old to us May 27, 2015. What options exist? Smells like a lemon.

I filled out claim. Was told 10 business days I would receive documentation notarized then I would be scheduled an appointment to bring my car into dealership for buyback program. Status of claim says received reviewed and processed. Called CS - getting runaround. They dont have any answers. Kid on phone, supervisors talking in background tell them non truth about results. Someone needs to look into this situation asap. This is fraudulent because the court settlement is over. Should be able to bring car in for buyback.

By far the worst dealer experience ever. Bought a 2015 Golf TDI last year. I purchased an alarm system and finally got tired of the remote not working so I had the dealer take the alarm out. I told the service manager that I wanted the alarm parts to take with me. I paid for them. She said no. After a quick talk with the latest of many upper management replacements who apparently quit or get canned weekly, they made her run across the street and retrieve the alarm. She returned with the main component but with no wires/plugs. Whatever. She then told me... Volkswagens dont work with alarms. This comment came straight from the service manager. I then spoke to the salesman who sold me the car and he told me, after a long conversation about how much he disliked working for VW, that I should of never bought a diesel as Vw, and this particular dealership, had no mechanics that even knew how to work on diesels. This dealership also sells Mazdas. My last 4 vehicles have been Mazda 3s. Over 500,000 miles on them with only one strut needing replacement. The salesperson told me that I should of purchased another mazda 3 as they are better cars and the mileage differences between the 2 brands are very close now.AVOID VW. I AM MAKING TRIPLE PAYMENTS ON THE GOLF TO HOPEFULLY SELL IT without too much of a loss AFTER 1 YEAR. (SAD) Volkswagen SHAME ON YOU FOR BEING LIARS, UNETHICAL, STUPID, AND BELIEVE ME; THEIR PROBLEMS START CLEAR AT THE TOP. I gave them so many chances to make things right. They completely abandon customers after the sale. Bad cars, bad company.

I purchased the VW Passat R-Line 2019 the end of June 2019/4 months ago. The remote start does not work and the dealership said that VW is aware of the problem, and there is no fix for it at this time, and they made sure to tell me that they did not know of the problem at the time I purchase this car new (it only has 3,500 miles on it. They said that they sold a lot of these cars and only my car and one other had this issue, this is a lie, from the research and from speaking with a Customer Care Manager, all the R Lines experience this problem. These people should be ashamed of themselves, for being so dishonest. I would not buy another VW if someone paid me to, and for anyone considering this brand run for the hills. You enter the remote start sequence and the engine runs for 1 second and then turns off. How could they not be aware of this issue before they put this car on the market.

I traded my car, which was leased with VW Credit. The dealer I traded the car with sent two cashier checks to pay off the car. VW Credit sent the dealer the title to the car I traded in and the car was sold. VW Credit now claims I owe them $14k+ because one of the cashier checks wasnt signed. Mind you, they never called me nor did they call the dealer. I called them because they owe me $2,400 that I overpaid. They refuse to refund my money and continue to claim that I owe them. Every time I call, I am left on hold for 30+ minutes while the person tries to figure out what is going on. They continue to promise to return my calls and never do. This corporation is very irresponsible and unprofessional. No one knows what they are doing. Do not do business with these people. I am likely going to take legal action.

The battery died in my 2005 Toureg. I had the car towed on Thursday, Nov. 10th, to Southtown Volkswagen. I called to verify that the car was received and it was. I was also told that it would not be looked at until the following day. So on Friday, I called and they still hadnt looked at it. Then later in the afternoon, they determined that some compass something or other in the roof was staying on and draining the battery. I was told I would need to replace the battery at $350 plus $99 labor charge. I said okay. Then, they said they would check to see if the malfunction compass something or other was covered under my warranty. Of course, it wasnt. I was quoted around $500 for the repair on this. They claimed they ordered the part. However, today Nov 14, 2011, they still havent got the part. Now I am out probably close to $1200 (parts and labor and other ** I am certain they are trying to claim), not to mention the extra money I paid to purchase a warranty. What a waste of money that is. I like the car. It’s too bad the company cares so little for their customers. It’s a good way to go out of business I think.

I have a 2009 EOS - never again. While I like the car, especially the convertible top and driving experience, it has been multiple mechanical failures, some covered under recalls, others out of my pocket. I have had the injectors and ABS module replaced under recalls, and paid $2200 for a rear main seal (part $25 - the rest labor) caused by the engine oil pump malfunctioning and blowing the seal. When I got the car back after the ABS recall, it went into limp mode (stuck in second gear) and I returned to the dealership. Code on transmission says it has faulted 36 times - no dates - but this was the first indication it had a problem - no check engine light ever.Volkswagen says Sorry - out of warranty with no recognition of 36 previous faults, nor that problem appeared after testing for the recall on ABS module. Coincidence? They claim no. Right. Dealer tells me replacement is $5k-$6k, which is KBB value on sale to private party. Done with VW - working my way out of the two I have now. Know this: If the company hasnt been forced to do a recall on a problem, they will expect owner to pay. Doesnt seem like much has changed ever since US buyers have been lied to about the diesel fiasco.

I have had the worst customer service experience with VW. I bought a brand new 2013 Passat in March 2013. Since the first day I have had an issue with my car pulling heavily to the right. My car has been in for service 10 times over the last 3 years to try and resolve the issue. VW has done sub-frame shifts, replaced the control arm and tried numerous things but cannot fix it. They are refusing to help me resolve this issue. They do not truly stand for a Great Driving Experience - they really have zero interest in helping.

I bought a used VW Toureg 3 1/2 years ago after I was told that they were the most reliable & safe SUV I could get for my family. I purchased the vehicle with 40,000 miles and knew I may have some repair bills down the line, but was reassured by the salesman that it would last until 250,000 easy with regular maintenance. Since that time, I have spent over $7000 in repairs which has included both headlights (at over $200 apiece), brakes, tires, valves, crank case ventilation, windshield wipers, expensive oil changes, etc. I cannot even remember all of the repairs I have had to do, but if I had only applied that $7000 to the purchase of the vehicle I could have gotten a new Ford with a warranty. First of all, the only place that can do the repairs is a VW dealership which adds about $75 to every service. Also, I have not taken it once where it hasnt been at least a $500 bill. We have had a Ford F-150 Truck for 15 years and have not had $500 in service in total! After taking my complaint to the service department at Northtowne VW, his response was, Yes, maam. I am now stuck with a vehicle I cant afford to trade in (I still owe) and cant afford not to fix. I hope you dont make the same mistake!

Volkswagen Atlas w/ Lane Assist & Adaptive Cruise Control - Cell phone jammed the locks from opening. Cell phone jammed the keyless start on many occasions. SUV can be driven remotely and was when a hacker (twice) took over steering and the gas pedal via the Adaptive Cruise Control. The vehicle sped hard up to 85mph. Eventually VW bought back the vehicle in its entirety but all the vehicles with this type of semi-autonomous or autonomous technology should be recalled and pulled from the roads. It’s too easy to hack them. Vehicles can get viruses via the cell phone and through the Bluetooth. An architect / engineer at GM shared this conversation with me whilst trying to help me diagnose my problem with my vehicle/s.After the VW hacks the vehicle was never the same and couldn’t stay in the middle of the road. It would ride the center line or pull approx 18” over center before the sensors realized a problem. You’re supposed to be able to take your hands off the steering wheel for up to 8-9 seconds. There is no way to do this because you’d be in a ditch or under a semi truck. It’s a product defect and foundations of the technology is not stable.Sadly, I’ve reached out to the attorneys to help but most say they need about 50 deaths first. I say how much is your life worth to you? I have videos and photos to support the other people who are interested in their own business opportunities for a meeting with the customer and likewise for the insurance liability company. It’s the insurance liability companies that fall on the sword and they are responsible for the damages.Now that they understand how the game works for me and my family and friends and family I hope the insurance companies have more sense to get this mess cleaned up here and with the other automotive companies looking forward to deploying more autonomous vehicles on the road. When was it ever a good idea to put P.C. technology under the hood of a car? The spying and espionage the result of certain always on connected devices to a vehicles connected and networked system is connected to the internet and to the point it is broke globally due to technology corruption issues related to issues with the other people who are responsible for the other things they are doing with the other people.It’s not cool and a global technology problem for the future of the automotive industry will help fix it all over again and the repair man denied that he saw any issues. Total waste of time and money. Completely unnecessary to work with me for the next meeting with the customer but a forced payment for the work to share with my insurance company helped insurance companies and the can increase the charges for insurance liability for the high-risk deathbed. Whistleblower for me and for whichever attorney I will need help with the insurance liability company and the money back to me for the problems that I experienced as a result of those issues related to the problems that they were not able to help fix. Thank you very much for your help and change the insurance liability company to be more of a voice or and stop the production of these the liabilities. These vehicles need to die on the line. If you’re interested in that it may actually help you to save money and you can help fix the problems with that and your companies will be responsible for the insurance liability and only to get the money back to the customer with damages due to the problems with the known product defects. Hopefully I get a chance to see you soon and I work with you on these issues. I’ve got more of a handle of these problems and more than anybody else in this area.

The first day I drove my new 2019 Tiguan SEL home, I opened the passenger driver-side door and the handle got stuck and would not go back in...Made an appointment for 2-days later to get this fixed. During the 2-day waiting period, I was stopped in a turning lane on a four-lane, lighted road to make a u-turn. When I hit the gas pedal to go the car jerked forward, and went to a standstill for about 5-seconds while my foot was firmly pressing the gas pedal. This caused the two oncoming vehicles to have to screech to a stop; and the vehicle in the middle lane had to swerve to avoid hitting me and spin out. When the Tiguan started moving forward, I had to pull over because I was shaking. The same issue happened again the next day, but no oncoming cars were in sight.Went in for the door appointment, I told the service rep about engine and asked to speak to a manager. An assistant manager came out, I told him about the engine, and he respond thats a VW and gave me a hug and two free t-shirts. New door handle had to be ordered due to corrosion, had to come back 3-days later to have it fixed. During those 3-days, the passenger seat seat belt warning sound started randomly going off, along with the airbag light flashing above the hazard light when my handbag was on the seat. Reported that and the engine issue again at next appointment. Had to leave the car for two days...At pick-up was told everything was tested fine, but VW did not bother to test the seat sensor. Was instructed to not put anything on the passenger seat, as stated in the cars manual.I was in tears telling VW of Naples dealership that I felt totally unsafe but they would not help me get another vehicle and told me to get back into this vehicle. So I contacted Volkswagen corporate to request a new vehicle, or to let me out of my lease...Denied. Both VW corporate and Naples, FL dealership did not care about my safety at all, nor that I was obviously an unhappy customer. Money should never come before safety, so I paid to get out of my lease. This is a deadly safety issue.

Let me start by saying that this is the second VW Ive own. I just found out that my car has been affected by the Takata airbag recall for over a year and I was not notified about the problem and has been driving an unsafe vehicle this whole time. There is obviously no fix for yet and who knows when/if they will ever repair the problem. Ive been trying to sell this vehicle as I purchased a new car a few months ago and as you can imagine no one will buy this VW because of the recall. As a single mother I simply cant afford making 2 car payments, insurances etc. so I requested that VW buys the car from me. To my surprise they said they couldnt help me!! So now Im stuck with a vehicle that I cant afford and no one will buy including VW!! Im truly disgusted by the whole experience and the company. This isnt my first VW but will sure be my last one.

I am part of the VW diesel lawsuit. I think Volkswagen is trying to make me their enemy for life. Five times I have had to send the same legible document, except to anyone who is legally blind, to them. Finally after at least 10 attempts, I got someone on their 800 number. She was polite but totally in the dark as to what is going on and totally unhelpful. VW keeps telling me to hit the non-showing, if non-existent chat button on their e-mail and portal. Show it to me VW!!! They are just trying to see if you will give up. IS this what the court and our lawyers agreed upon. VW, I will never ever do business with you again. Your dealership stinks too!

I took my VW Polo Vivo sedan 2016 model in for a 90000ks service the 1st week in July. I told the technician that there is a cluck cluck noise coming from the drivers side. Can he please check it. When I got the car back he said the battery needed to be replaced and but I could still drive the car. A week later the car wouldnt start, so took it back to the dealer that did the service and had them replace the battery. I still told him there is this cluck cluck noise. They replaced the battery and he said that he heard the noise but I can still drive the car. They picked up that an irregularity on an injector but I can still drive the car. Only when the EPC light comes on then I must bring the car in. The same day I replaced the battery while on my way home the car wouldnt go faster than 40ks and this cluck cluck noise got louder and louder, eventually the car wouldnt go anymore and I had to get towed home. The next day I called a VW near my house and they said that they cant help me. They fully booked. They can only help me the Friday the 12Th. So I had the car towed in, the security guard at the gate closed the gate in the tow truck and let us drive around aimlessly trying to find the service department. Booked my car in and they took me home. I called in at 3pm that day to ask if they had found something and the guy said to me there is a waiting period of 24 to 48 hours for the technician to look at my car. So I called on every time to this dealer to find out what was wrong with my car. By Tuesday the 16th they still didnt know what was wrong with my car. Wednesday the 17th they said to me the spark plug melted, they couldnt explain how that happened. So they needed me to pay a R6500 stripping fee so they could strip the engine. Thursday they came back and said that the gasket between cylinder 1 and 2 is burnt, they would get back to me with a quote. Thursday even they came back to me with a quote of R45000 that the engine needs to be overhauled. Im still asking how can a car go in for service and a week later the car isnt working and now the engine needs to be overhauled. I logged a complaint with VW SA and they also of no help. Both dealerships are not willing to help me. So now its almost 3 weeks and I dont have a car, and no one is willing to help me. This whole experience has left a sour taste in my mouth and I will never buy another VW in my life. I will also tell people not to buy VWs and what service they in for.

I returned my leased Volkswagen early to lease another Volkswagen. Old Lease: 36 months for 36,000 miles. At the time of return: 24 months - 34,000 miles - Payments were made for 36 months (fully paid off). 24 months by me and the 12 months by the dealer (technically me since I’m paying extra than I have to on the new lease). I am getting screwed by both the dealer and VW credit. VW credit is charging me for loss on sale - $1600. Selling and storage fees - $600.Ok, so I returned the car early - I get that. But all the payments were made. Car was under the allowed mileage. I leased ANOTHER VW from you. You want to charge me for storage fees? Fine. Fair enough since the car is returned early. But you are making me pay for the loss on sale as if this was a typical early termination??? I leased another VW that cost even more than the one I had!!!! I still have two VW Passats under lease. Love the cars. But will NEVER EVER buy one again. Never in my life. And its too bad because I’m 26 and I wouldve leased their cars for rest of my life.

Really not happy! I have received a notification from the DMV that I will not be able to register my 2012 Golf unless I provide a certificate with proof of airbag correction. It states that I should contact my local dealer for a free repair and gives a phone number to call if problems occur 1-800-242-4450. Well the dealer acts as if its not their problem and the operator on the 1-800 help line says he has never heard of this!!! I was instructed to ask the DMV what I should do!!! Really!?! I paid $30,000 for a 2012 Diesel Golf that now has an airbag that can kill me and a total fraud in the emissions category!! I have no faith that VW will make good. So very disappointed. I will never buy a VW again.

Purchased the 2019 Passat R-Line edition on 3/2/19 and really like the styling, but that is where it ends. Three days after purchasing the vehicle, the remote start stopped working. There is a software flaw where the remote timer doesnt reset after starting the car, so once youve reached an overall total of twenty minutes the remote start never works again, as it is awaiting on an “input signal” that the car has been started non-remotely. AutoNation said it is Volkswagens problem and VW Customer Care said they know about the problem but they do not have a fix for it and that its basically my problem because it does not meet the guidelines for lemon law or VW’s policy to take the vehicle back. They said they are not pulling these vehicles from the lots because it is not a safety or mechanical issue but the dealerships are not disclosing this information either. VW Customer Care offered me $100 gift card and said they do not know when a fix will be released. Buy something else, and steer clear of VW. What good is a 7 year warranty, if they are selling cars that cant be fixed?

On September 16; 2017; I purchased a Golf GTI from Jim Wynn Volkswagen. The car was only 17 miles when I drove out of the dealership. I have a work vehicle that I use on a daily basis so this car is for my personal use. On February 17, 2018, I was at a red light on Philadelphia US 1 with clutch in and in first gear, I tried to move when the light turned green but the car wont drive. The clutch was depressed. I turned the ignition off, put the gear in neutral, the hand brake up, and put on my four-way pointer. I was able to pull up the clutch with my feet. With the clutch in, I started the car and tried to shift to first gear but couldnt shift gear. I had the car towed initially to my parents house and on February 19, I eventually towed to Jim Wynn dealership.At this point, my car only has 318 Miles on it. It is practically a new vehicle and my expectation is that my warranty will cover any related issues. On 2/20/18, I was informed by the Jim Wynn dealership that they need my authorization before they can look at the car and I will be responsible for $2,600. I was in shocked because this is obviously a manufacturable defect. The service manager, Michael ** said to take it up with Volkswagen Customer Care. I called Volkswagen Customer Care to report the issue and I was told that an agent will contact me. On 02/21/2018 @ 1301, I received a call from Volkswagen Customer Care. I stated my position on the issue. I told them I shouldnt have to pay for a warranty issue on a new car with only about 300 miles on it. The agent was very disrespectful and he told me that Im welcome to take my car somewhere else if I dont like Volkswagen position on my warranty issue. I asked for another agent perhaps his supervisor and have stated that he is the only one that would be able to help me. I asked that he send me an email regarding Volkswagen position on my warranty issue, he stated that hell get to it whenever he can. As a customer, I am frustrated, speechless, and appalled by the customer service I received from both Jim Wynn Volkswagen and Volkswagen Customer Service.

Everyone’s opinion and experience with VW is absolutely true. AS I was shopping for a new car I did my research on all the cars I was interested in. I came across reviews for VW they were all negative. I took in reviews into consideration, however, I thought to myself that some people just like to complain. My bad y’all. I should have listened and ran the other way. This unethical company is the scums of scums. I bought a brand new 2018 GTI in July of this year. I was treated very very poorly at David Maus VW South. They even charged me for a $600 package that’s suppose to be free, all because the car was transferred from their sister lot David Maus on LEE Rd. A few days after having the car the visor underneath the sunroof retracts on its own. I constantly have to keep pulling it forward, warning light came on saying it cannot detect the key fob. Mind you the key fob is in the cup holder. As of 09/19/2018 the “one touch feature that opens the sunroof stop working. Now I have to open the sunroof manually. Ok y’all so how bout I’m driving on 2 separate occasions when I press the break the lights flicker and the car shuts off!! So in conclusion VW are unethical, criminals, and soon they will be labeled as MURDERS. How can I feel safe in my car when ** like this is happening. DO NOT BUY A VW. If you choose not to listen you might be righting a review like the rest of us.

Receiving my final invoice from VW credit for 4,888. This was a lease return that I thought was factored into the deal. Guess what, it was not. I am writing this as I just received my final invoice coming off a lease. Well guess what, I owe 4,888 dollars. This was back from May of 2018. At the time I gave Lakeland VW 5 stars. Matter of fact went and purchased 2 more VW as I was so happy. Well stupid me I should have asked more questions before signing any paperwork. Of course they took my trade/lease and gave me 1,000 dollars to make up for the remaining 6 lease payments. At the time this seemed weird but they told me not to worry about it, You will get your final invoice showing the remaining lease payments, take the money we send you and pay your final invoice from VW credit. What they didnt tell me is that you will also have to pay for high mileage, dents, dings and any excessive wear and tear. Well this just cost me an additional 3,888 dollars. Stupid me (because I have never leased). All they did was take and send it back to VW credit. I thought this was being treated as a normal trade in and any excessive wear and tear was factored into the deal. NOPE just the opposite. One would think they would have fully disclosed this prior to me signing the deal. Had I would have known I would have just kept the car until the lease ran out and just purchased it out right, which I had planned to do anyways. I have spoke to VW Corp and VW credit and of course there is nothing that can do, this lies with the dealership. I am warning you, if your coming off a lease be very careful and ask 1,000 of questions before signing your name. 7 months later you will get the same invoice as I did. Cost me an additional 3,888 bucks. Stupid me, go somewhere else that will have full disclosure since this is not your day job and youre trusting others with your money or at least trusting others to fully disclose your huge purchase. I would like the dealership to honor paying the additional 3,600 dollars that should have been factored into the deal.

Since starting my lease in March I have had nothing but problems with this 2016 Passat including a complete transmission blow out, three times where the car wont start and having to be towed in or serviced on the spot. Another transmission problem occurring right now. The VW Customer Service people are rude and rarely helpful. I bought this car for my 62-year-old wife and have had nothing but problems. This is without a doubt the worst car experience we have ever had and I would encourage everyone to stay away from VW. This company is terrible at handling issues and builds cars that are unreliable. I have had all of these issue happen in the first 5,000 miles she has driven the car. My wife is scared to take the car anywhere for fear that it will breakdown. We now avoid using this car as much as possible.

Hi Volkswagen! Thank you again for another infuriating, impotent service which left me stranded without a car because of the faulty information I was given. Your customer service reps have repeatedly offered services they are unable to follow through on. I’ve already guided my girlfriend and my brother away from your incompetent company and I’ll be sure to continue telling each and every person I meet to avoid Volkswagen. Remember, your product isn’t cars; it’s customer satisfaction. Good luck selling your ** brand of that to an increasingly better informed public for much longer.

My VW Tiguan has been having some issues related to carbon build up, all cylinders misfired when cold and rough idle. Talking to one of the reps, told me that this issue was covered under my warranty and was a lie. Took the car this morning and now they want to charge me $900+ for an issue many people have complained about and no recalls have been made yet. I have found VW reputation to be a total **, don’t care about their customer at all, but money is all they want. I want to thank VW to open my eyes and look elsewhere and spend my money on products that back up their customers.

I leased a 2017 VW Tiguan in Jan 2018. It had only 6025 miles on it. When entering my Garage it suddenly had acceleration to damage the Cars front and garage wall which made a big hole in it. I contacted VW HQ Customer Care immediately in Auburn Hills, MI and they listened and kept me asking questions again and again how it happened. First they said will give you a case number. Then later they asked to send a letter that I am not going to litigate on this matter which was promptly mailed for they will not accept an email to this effect. I also contact their US CEO in Herndon, VA Office sending them all pictures of damage to Car and garage Wall and Door access to home. These pictures were taken by Insurer Liberty Mutual. Unfortunately due a mistake I forgot to get Rental Car Coverage from Liberty Ins. It is costing $330 per week in NJ. Car I am told will not be repaired for 3-4 weeks to get parts.I also asked for stopping lease payments $212 p.m starting Nov 15 and keep me whole on damage to the garage wall and related costs. The VW rep did not sound too enthusiastic. I have had as a student a VW Beetle to drive several times. It was a great little car. This sudden acceleration of TIGUAN, a Police guy told me is now happening in some Cars that had faulty electronics synced with Transmission. It is very frightening if the same had happened on Highway behind a Long haul truck. Fortunately I did not suffer any injury. Police Report is due to send to VW HQ Customer care.

I have had 6 VWs since 1968, and they do not work well. Yes I am a chump. I get drawn in by VWs nice fit and handling. But, believe me they make a very unreliable car. But the worst part is the arrogance that imbues every VW. Of course the TDI cheating scandal just underscores decades of this arrogance. When the Passat I had got bad coils a few years back they would not admit it. They would only replace them one at time as they failed. When a brand new Jetta gas model had the oil seal break all over my garage after 4k miles it was just business as usual. I have had every sort of fan failure, electric issue under the sun. Both my Passat and daughters Jetta heater blowers sound like birds chirping when you take left turn. Bring it under warranty and VW says no problem found. How about blinker signals that do not work when it get below 25 degrees F? Friends, any car can have problems but with VW they just dont care and that attitude just cost them billions of dollars, so far, and millions of USA customers. The brand is permanently sullied. I bet they dont care since they can make up their lost sales in China, they think.

My 2014 suv cost me $7,251.00 during the warranty period. My 2014 VW Tiguan will be 5 yrs old on 6/22/19 w/ 74,000 miles. The engines in this suv is not reliable & the rear panels are plastic. The suv is made in Mexico. No new vehicle should cost more than its blue book value of $12,000.00 w/n a 4 yr period. The Napleton Orlando location wants me to spend another $3K to fix their mistake. The dealerships in Orlando (4) rip off their customers using repair & maintenance bills.

Absolutely the worst Customer Care I have ever seen or heard of, with every question I ask or point I make Corey with CC replies with the same textbook answer of Sir I understand your frustration and I stand behind my dealership (right or wrong). The turbo went out of my Passat TDI as it has in 1,000s of others and they are blaming an outside source, therefore voiding my warranty.

I purchased a 2012 VW CC, that I wanted since they came out. I must say they look very nice and stylish, but I been at the repair shop it seems like every 3 mos since Ive had it, thank God I had a extended warranty or I would be screwed of out of pocket repair cost. In 2014 I had to get my transmission replace, my headlights goes out every 3 mos, my coils constantly has been replace, I tried trading my car but no one wants to give me a good trade-in value so thats upside down, Im now dealing with a lemon law lawyer and hope I can get a full buyback. VW CC are crappy car!!!! A angry customer.

I have a 2007 VW Jetta with 200,000 km. It has corrosion, to the point of holes in the metal, on all 4 wheel fenders, the rocker panel, and on the bottom of the drivers side door. When shopping for a vehicle I bought this car new and choose it over the Honda Civic. My fiances cousin currently has a 2004 Honda Civic with 300,000 km and absolutely no corrosion.VW Canada is not honoring the Corrosion Warranty because I cannot prove the corrosion was caused internally. They are claiming it is due to external factors, which is impossible to prove considering the location of the corrosion. When I called to request the claim be reassessed they refused to do so and VW Customer Care refused to let me speak with anyone that had the power to make the decision to have the corrosion claim reassessed.I definitely will not purchase another VW based on this experience and I would recommend to everyone I know as well that they consider other brands instead. Had VW honored the warranty I would feel differently, but they used an excuse to not honor it and apparently there is no way for me to speak to anyone involved in the decision. The VW Customer Care department is the only group you can speak to and they claim they have no power with these decisions and they are all final. Please note as well that this vehicle was bought and used in Alberta which is a very dry province where vehicle dont normally rust let alone corrode.

I purchased a 2014 VW Jetta last year from the dealer. My first time in for service was recently. I was not impressed. I had some minor complaints about parts not working up to standard. Without getting long winded, the gist of the story is, everything seemed to be an issue and not under warranty for whatever reason, blah blah blah. I had owned a Mazda for years prior, and never had ANY issues with warranty work being done. Even the smallest complaint and they fixed it right up, no questions asked. I dont care how good they think their vehicles are. This resistance at the service counter will not deter me from a future purchase of a Volkswagen product.

I own a 2014 Passat and purchased the car with 500 miles and after owning for 2 and a half years and 64000 miles, I need a new engine! Never buy Volkswagen again! Corporate customer service hold times are very long, escalated manager’s mailboxes are full. Poor quality and I will never purchase a VW again and will continue to share with others to never buy the brand!

My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying Im out of luck. Ive owned 2 Volkswagens and if they dont make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.

Nothing but problems with the Tiguan. This car is a mechanical nightmare. 68,000 miles and the car is in need of such major repairs that far exceed the quickly plummeting value of $7000. Volkswagen of North America has offered NO recourse for this shameful product, and the experience has definitely hurt my overall finances in a way that has been beyond detrimental to this consumer and small business owner. Volkswagen should be avoided at all costs, unless you are one of these folks getting a new car every two years. I was looking for a car for 15-20 years, but I guess they dont build those anymore?Here is a list of what is wrong: All 4 coils replaced TWICE with VW OEM coils from dealership, still misfiring/pulling codes, Extensive carbon buildup in all the cylinders, 1st cylinder lost compression, Clockspring mechanism replaced under service warranty extension, EPC malfunctioning, Steering Control malfunctioning, Parking Brake malfunctioning, System running lean without a fix offered from manufacturer, Transmission timing not correct, told by Jim Ellis VW that it would require NEW TRANSMISSION at 62,000 miles (right outside of warranty) at a cost of $6000, Fuel pump replaced TWICE, Almost every light on the dash has lit up at some point.I purchased this car with 30,000 miles in April of 2017. I put $3000 down. There is NO reason a car should have this many issues in such a short window of time, for a young car, and the manufacture REFUSES to stand by their product or offer any reasonable assistance or buyback, as they did with my 2013 Jetta TDI Sportwagen. To compare, I drove my last vehicle for almost 20 years, with no devastatingly major repairs outside of normal maintenance. This used to be the norm for most manufacturers.The dealerships I have been to for service (Jim Ellis VW of Kennesaw, and Nalley VW of Alpharetta) have acted highly shady and outright dishonest multiple times in my attempts to rectify the problems, leading me to believe this a typical symptom of a broken VW culture within the separate organizations. BR Automotive Repair in Alpharetta is an amazingly honest and intelligent repair shop, and got the car drivable enough to trade it in, and advised me to RUN to trade it ASAP. I hate to even put this nightmare on another unwitting consumer, but I have to try to reduce my already considerable losses on this JUNK CAR. BUYER BEWARE!!!

2014 Volkswagen CC Sport - Volkswagens are NOT Hyundais, Toyotas, Hondas or any Ford or GM product. They have a level of technology (as with most German engineered vehicles) that is beyond most other manufacturers. The DSG transmission, the direct injection fuel system, and the ram air turbocharger, allow the 2.0T to produce 200 hp while delivering 30+ MPH. The fit and finish of the interiors are superior to most price comparable vehicles. The handling, suspension and gearing, allow them to cruise at autobahn speed (if necessary) while still providing a quiet, comfortable ride, with good control.Amazing right? Now the not so amazing part. They require strict adherence to Volkswagens maintenance schedule. Volkswagen tends to use a lot of proprietary parts and special tools, $$ to do even routine maintenance. ANY direct injection engine with eventually build up carbon. You can prolong this by using only top tier fuel, only premium octane and throw in a can of Techron now and then. But they will need cleaning eventually (and that aint cheap). I have not had issues with the DSG transmissions in my last 2 VWs. I find it shifts very smoothly, very quickly and in manual shift mode, fun to drive. BUT, they need to be serviced every 30K and that can range from $300 to $500, depending on where you have it done.I love the super bright xenon lights, especially in the CC, which track the motion of the car and follow the road. BUT, those bulbs aint cheap, they run hot, and they do wear out quicker than regular halogen bulbs. So, if you choose to buy a Volkswagen, you are getting a superior, drivers car. A vehicle that is sophisticated, very well built and will perform the job as daily driver with no complaint. Also understand this car needs regular maintenance, quality parts and needs to be looked after. If youre on this site researching a particular car, understand that Volkswagen sells hundreds of thousands of cars that work just fine. Also, from what Ive read, a lot of these issues could have been avoided by good solid maintenance. Yeah, pay the dealership or VW specialist, these cars are NOT for backyard mechanics.

I have a 2012 Volkswagen CC. In November of 2013 my car loss power and had to be towed to dealership. They replaced the fuel injector and stated all 4 spark plugs were burnt and fouled. November of 2014, my car lose power again. Went to Autozone for a read. Cylinder misfire #2 code P0302. Take back to dealership and was told it was a misfire but they state its a random misfire as to not suggest that the last year problem was not resolved. I am charged $744.88 for a Sea foam Cleaning. $20 parts 4 new spark plugs $17 (spark plugs were replaced last year) and a carbon clean. The bill listed a total of $90 in parts, $598.00 in LABOR!! Plus tax and $10 miscellaneous charge. Sea foam cleaning can be found on YouTube and all it does is you put it in your engine and run your car until the exhaust system runs clear!! 2 year old car with engine problems! Last year breakdown details were very detailed probably due to being under warranty. This year they didnt even explain the reason for needing to replace 1 year old spark plugs.

Recently, I bought a used 2008 VW Rabbit from a private party. 2013-14 was my first winter with the Rabbit. Until my ownership the Rabbit had been garage kept. Turns out there is a VW design flaw. VW acknowledges how to repair the issue, however does not acknowledge there is a problem. Therefore, offers no recourse to accommodate VW Rabbit owners. How is this possible? How is this denial helpful? Snow and ice build up in the door jambs, over long winter months. The simple action of opening a door is meet with resistance when snow and ice accumulate due to poor drainage. The lower front corners of the doors bend out. In addition, the paint cracks and peels. Thus, rendering a well maintained VW Rabbit blemished and susceptible to rust.As the dealership nearest to my home, I had every intention of having the vehicle serviced at New Motors Volkswagen. So, I brought The VW Rabbit in for advice. I found them all too willing to shrug off the issues I am having by averting the lack of accountability and blame off on corporate, with the customary response, This is out of our hands. Indeed, it is a corporate matter - all the same it is a product they sell, they service and subsequently endorse. It would have gone a long way with me and my overall perception of Volkswagen had they shown genuine concern and support. Local dealerships are the corporate cornerstone in each community. The lack of aid, comfort and cooperation exhibited by this Volkswagen dealership is indicative of the exact type of behavior we can expect from Volkswagen Corporate themselves. Ultimately, the dealership apple doesnt fall far from the corporate tree. Clearly, Volkswagen has no consideration for the consumers of their products - why wouldnt their dealerships embrace the same cold policies?Understanding I am not the original owner, understanding the so-called warranty has expired and understanding the vehicle has been introduced to weather conditions and storage conditions it has not faced in its previous years, should I, the consumer who entrusted my savings, my earnings and my faith in the Volkswagen product, be left out in the cold? It appears that is exactly what Volkswagen Corporate and its fledgling dealerships are doing. Taking advantage of hardworking people such as myself, who are too small to contest the mighty corporate injustices of Volkswagen. Volkswagen is treating myself and every one of its consumers as simple-minded prey by selling inferior products without certitude and without aegis. Volkswagen will NOT take responsibility or offer any assistance.Unlike Volkswagen, I can admit when I have made a mistake. By purchasing my 2008 Volkswagen Rabbit, I have certainly displayed an egregious lapse in judgement. Without a doubt, Volkswagen is not a company driven by consumer satisfaction, or superior products, but rather a company driven by bottom line profit margins. Thank you Volkswagen for correcting me.

In March 2016 I experienced my first issue with not being able to open my trunk, took it into a VW Dealership for service and found the root cause to be the trunk wire harness, lucky I had an extended warranty, my out of pocket expense was $300. Now, its January 2018 the same problem just happened again right after I spent $1300 for maintenance.My comment and concern is that I would not expect to have an ongoing issue with my trunk and backup lights not working because a trunk wire harness keeps breaking. In particularly because I dont use my trunk on a daily basis. Wondering if this is a design flaw? I love my 2011 VW CC, it performs well and so far hasnt given me any major problems (have had it for 3 years). Of course, I have to make an appointment and get it fixed. I wish there was something that could be done with the trunk harness to prevent it from breaking. If anyone has any ideas, I would appreciate it if you would share it.

In my experience, I never have been in such a poor experience so far. After 2 months of booking and the full amount has been paid, Volkswagen group is ready to refund the entire amount instead of delivering the car. Since now, they havent provided me the proper reason for delay. The irony is, they havent ever communicated with me until I communicate them. The reckless organization. They are the very worst among all other brands.

I was recently involved in an accident where I was rear ended on a major highway. I was shocked at how little damage was down to my vehicle and how well it absorbed the impact. My initial thinking was that my vehicle was destroyed but it wasnt and I was able to drive my wagon into the town where there was a collision center. The total damage and cost was far less than I expected. I am so glad I took a chance and bought this vehicle. Kudos to Volkswagen and their team that designed the safety features and overall look and feel of this vehicle.

I turned in my 2015 TDI diesel sportwagen on December 30, 2016 to Santa Monica Volkswagen. On a car which had real aftermarket depreciation, as it was an in-demand car recalled two months after I bought it, I was given $10k less than purchase price, and they did not factor in the ($1,500) upgrades I added on (custom light package, mats). I received my paltry settlement three days later - however, Volkswagen of America has NOT paid VW credit. I am not getting charged late fees for a car I no longer own. Both VW credit and the CSR at VW Claims recommend I make the car payment that was due on 12/31. When I met face to face with my ambassador who helped with the paperwork, he told me all fees would be settled immediately - so why would I not believe them??? Was considering an AllTrack - glad I passed, as I want nothing to do with VW ever again. I called VW corporate and they apologized. As if that matters.

Beware of the scam Half off the oil change. It looks like they might be putting half the oil!!! From day one always service my vehicle with Volkswagen. No one besides Volkswagen dealerships shop serviced my vehicle. A few days ago the car stopped on the freeway while driving. Lucky no one was hurt. When insurance inspector got back to me they stated that the cause of the accident was Engine fail due to zero oil in Engine. The engine had turned black inside and there was no sign of an oil change done for months. Which is not true. Also no sign of any leakage. None of the service light ever came on indicating that there was something wrong with the vehicle! The vehicle even states that Im not due for an oil change yet!When I called VW they gave me the runaround basically telling me that even though the car is not due for an oil change for another 2000 mile or months their hands are tied. Because The vehicle has too many mileage (94000) and to old (2011). But they would be happy to forward my complaint to the dealer that did my oil change. They didnt even offer to have my car inspected by one of their shop. Thought I was saving when I got that offer in the mail half off my oil change. Which now is going to cost me a new engine!

I want to put it out there that Volkswagen is the WORST car ever made. I bought my 2010 Volkswagen CC in 2013. From the first year I bought it, I have had nothing but problems. In July of 2015, I was in the line at Taco Bell, and my car just died. It would die EVERY TIME I stopped the car (at a red light, parked, etc.). I had to have the Fuel Pump control module replaced. In December 2015, I had to have sensors replaced. In June 2016, I have had my engine replaced when I took it in for the Steering Column Defective message. In July 2016, my Steering Column Defective message popped up yet again, so I took it in again. They replaced the Steering Control Module. A week later, the Steering Column Lock Defective message popped up again. I took the car back in and they replaced the Immobilizer. Its been about a week since I picked it up and today, the check engine light is on YET AGAIN. Let me just say, I dont miss oil changes, I do not rag my car out. I am a responsible adult who drives 16 minutes to work everyday and 16 minutes home. I do not take it across the country. I take care of my car, but this has been nothing but problems. Problems that are not maintenance. There have been recalls on the engine and the parts for the steering column lock defective issues. My VIN wasnt on that list, but yet Ive had the problems. My warranty company has put $10,000 into this car in the last 2 months. I have spent $800+ in repairs out of my pocket. My car isnt even at 100,000 miles yet. This company has done NOTHING to help me with these issues. I have contacted corporate on MULTIPLE occasions about this and they wont do a thing. This car also has the airbag recall. I tried to trade it in (AT VOLKSWAGEN) and they said because it has the recall, they cant give me but $6,000 for it. $6,000 for my car that I paid $16,000 for and that has MULTIPLE BRAND NEW MAJOR ITEMS!!! So not only is this car unsafe because of how it was put together and the parts that keep going bad, if I get in a wreck, my airbag may have metal come through and stab me in the face and kill me! But they dont seem to care about that. Trust me, buy a Toyota or an American car. My fiance has a 2010 Toyota FJ Cruiser and has had to replace the battery once. Thats it. He bought it a year and a half before I bought mine. Volkswagen, Im meeting with my attorney next week to get this fixed. It isnt right and the fact my car is constantly unsafe and you do not care, proves that you have no conscience as a company!

VW builds cars that have superior handling, above average fuel economy at a decent price. Build quality is also very good although I have had issues with leaking sunroofs on 2 wagons. On balance I still feel the overall value and driving experience are worth it to me.

On May 29, 2015 my car had a crash that I was told made my 2013 unsafe, too expensive to fix not covered under the Bumper to Bumper factory 3 year/36,000 mile warranty. Per the eye witness to my crash, obtained on the Police Report, here is a summary of what happened: The car was in the right lane of a 4 lane road. The speed limit on that part of the road is 40 mph (I had just turned onto the road at the intersection and was not going over 25 mph). The road was wet, smooth pavement and free from any holes, rocks etc. The right front tire canted out of from the car. The car then veered to the left, across a lane of traffic, and hit the concrete divider and steel sign. The witness took pictures immediately showing the right front tire still at an angle to the car, the right front bumper was not touching the curb due to the angle of the impact with the concrete divider. There was no visible sign of damage to the right front portion of the car, other than the obvious tire that remained tilted outward from the car. All damage to the car resulting from the impact with the concrete divider was on the left side of the car.On Wednesday June 15, 2015 the VW Product Engineer came to Missouri to evaluate the probable cause of the crash of my 2013 Passat. Since I believed that I was not getting all of the truth about why my car crashed I also went to where my car was available for inspection and arrived 10 minutes after he was finished with my car. The car was on a rack and I asked the mechanic to identify the right tie rod for me. The right tie rod looked intact as was the left side. I asked him to identify the piece that appeared broken. He said it was the ball joint. This piece was sheared off and each side was in the holder. The ball joint on the left side was in one piece with a top and bottom piece covering it. I asked about the brakes. The right front steel drum was loose and I could wiggle it from side to side. The left side would not move at all.I was called the next day by a person filling in for the representative that had discussed the possible warranty problem with me. I was told that I could not get a copy of the report, could not speak with the Engineer and that his conclusion was NO warranty defects! When I asked how determined how pieces were broken I was told that I must have hit a rock or other object and the parts were broken at impact with the divider. When I asked how the tire fell out while going straight on the road, there was no answer. When I asked how the ball joint was sheared off and I was told that a force from outside the car caused the rod to snap. Not a reasonable answer. I was then told my case would be closed and that I could not discuss this any further. I asked if that meant I should sue them in court to get the answers I was told YES.I do not think you have to be an Engineer to know that the conclusions were made with total disregard to the order of event and the photos of the crash site. If the ball joints are made of metal, steel perhaps?, then it would be impossible to create enough force from the outer side of the tire to cause the ball joint to shear off. There was no damage to the outside of the tire until AFTER the car was drag off off the scene by a tow truck. I suspect that the Engineer decided what caused the wreck before he got to my car and used the scenario of me crashing the car and causing the mechanics to fail. Since the tire chanting out from car happened right before the car veered left and then crashed I do not believe the Product Engineer has this clearly figured out.

What car only lasts 87k miles that was built in 2015? This VW Golf, and it has also had multiple issues where it leaked coolant and had to be repaired twice outside of warranty. Now the engine has failed and VWOA has left me high and dry. I will not be purchasing another VW, they have lost me as a customer. I drive 30k miles a year and purchase cars often. This is unacceptable, once I fork out more money to VW for this last repair I will be trading it in never to return.

First off let me start by saying that I do love my 2013 Turbo Diesel Beetle Convertible, its the prettiest car on the road...and everyone asks me how I like it...I love it, love to drive it...love to look at it...and I take really good care of it. There are two design flaws, one is the keyless start...the other is the unfortunate placement of the hard wired iPhone charger INSIDE the glove compartment, so that if you need to charge your phone while driving you have to keep the glove compartment open. One wonders about German engineering. That said, the car gets rock star mileage and its fast. But I had to have the 10,000 mile service in Brooklyn NY because I was visiting family and could not do it in Maine. So the VW dealership in Bay Ridge Brooklyn houses a bundle of other car companies. ITs old, cramped, dirty, crowded and unpleasant. I brought in my almost brand spanking new car. I said, Im here for a 10,000 mile service, please take good care of my car. A loaner was provided and off I went. Later that day I came back to get my car. I asked for only one thing, to have the rear headrests taken off while they were servicing the car. When I got the car there were the headrests. I was told the headrests dont come off...I thought, well Ive had a few cars, Im no expert but every headrest Ive seen comes off. The service person told me, I was completely wrong that the service people pulled and pulled and they would not come out. I took out the manual, respectfully trying to show him that I not only know they come out but because there is limited rear visibility with the car, they suggest that they should come out when not needed. He said I was wrong again, I tried to show him in the manual how clearly defined the instructions for removal and how simple it was. He finally acquiesced and took the car back into the service area. Now let me ask the obvious question, IF the service guys didnt know that they could remove headrests do you think I would feel confident that my tires were correctly rotated or my oil was property changed? I think not. The car came back to me, headrests out, but soiled where the work was done. Gladly my service guy cleaned the grease...and I got into my car to leave and looked up and there on the right side of my windshield was a giant crack. Seriously. I couldnt even make this up. Now the service manager comes out. He tells me that it was a stone, how does he know this, because of the way the crack looks. Now this is coming from a person who manages people who dont know about headrests...and hes abrupt, no apologies...just aggressive...I say, but I brought in a car with no crack at 9:30 this morning and its 4:30 and theres a crack. Now can a car be serviced and not one person notices this crack...and you say it was a stone and when the car tires were rotated then it caused the crack to spread. Oh my GOD! He said hed take care of it on Monday, it was Friday. I drove my car home as the crack spread. I called him many times but he did not call me back. Finally Monday I got in touch with him and brought my car in. Guess what!!! No windshield on Monday, No windshield on Tuesday and No windshield on Weds (until Weds eve) why? Because they told me that it was not in stock at the auto glass people, then Tuesday the one they got in had a crack, and they had decided not to install a cracked glass (really?), and then today Weds I could get my car...but guess what - now they were not honoring the agreement that there would be no deductible, because they did not realize that my insurance was out of State...MY PLATES ARE FROM MAINE. Not one person really looked at my car. I hesitate with this statement but as soon as I leave NY and head back to Maine, Im going to have another dealer check and see if the tires were indeed rotated and the oil was changed, and if so if its all proper. Id be terrified to bring my car there again. They are so hard on the cars, they dont listen, they over talk you and they are obviously not knowledgeable about VWs. Its very sad to see this. I am surprised VW allows this kind of service representation. I have no recourse, the dealer is going to split the deductible with me. How can I fight this, I just want to return the loaner and have my car back and get out of there. I could have brought my car to any auto glass company ... but brought it back there because - well I must be crazy to have thought that it would go smoothly. Anyway, beware this dealership if you have a VW.

Gunther Coconut Creek - the worst dealership ever!! Dishonest with their customers. I took my vehicle in last July due to water leaking into the vehicle from the windows. The floor got flooded and the vehicle smelled like mildew. They kept the car for more than a week and said they had fixed the problems and replaced the carpet. Only to find out, the carpet was NEVER replaced. The car still smelled like mildew. I took the car back to the service department and they refuse to replace the carpet. They also state there are no mildew smell at all. Beware of GUNTHER COCONUT CREDIT... They are sleazeballs!!

Expensive repairs after 60,000 miles. Most of the VW 2.0 liter TBI engines are known for water pump failures. IN December 2019, VW added an extended warranty to your car you probably do not know about. If you take your car to the dealer for the warranty extension repair, they will probably tell that oil leaks, another VW problem, caused the pump to fail, and they wont honor the warranty. Now if you already paid to have your water pump replaced, you need to join the class-action lawsuit for compensation. It is ridiculous that a vehicle with 68,000 should need $4,000 worth of oil leaks and water pump repairs. This is another known problem that VW does not want to address so I would recommend selling that vehicle before the warranty expires.

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.

I am very disappointed with Volkswagen Of America. My CC has a recall on the fuel pump since last August. I don’t feel safe driving the car and with children. Volkswagen does not have the fix yet and they don’t know when they will have the part. They would NOT let me out of my lease. They said they could send me a check for two free months of payment. Which I turned around in less than a week to pay for a unexpected repair of the on the car. I left a message for the manager of Vyletel Volkswagen of Sterling Heights MI to see what other options I have. Of course I did not receive a callback. Volkswagen of America will not provide any other options except for me to pay off our lease. It’s very disappointing after we have been customers with Volkswagen since 2005 and we never had a issue with our prior cars. I have filed a complaint with Federal Safety. Next step to file with State Attorney General!

We purchased a new Volkswagen CC R-line in 2012. We followed the recommended service for it, which said 10,000 miles, or once a year. Each year they have rotated the tires and recommended alignment, at extra cost, which we did. Several weeks ago we took the car in for its third service with just over 30,000 miles, and they told us we needed new tires due to excessive cupping of the tires. We never expected to have to replace tires at 30,000 miles and asked the service manager, and technician why this occurred. They said it was obviously out of alignment and thats why it happened. Now, after reading numerous complaints about this issue online about this very same car and people being quoted as being told by some VW service people that the car actually needs alignment every 3,000 miles and more frequent tire rotation, maybe every 3,000 to 5,00 miles, we are wondering why VW is not getting this message out to consumers of this product. It could be a safety issue, when they are not telling us that the cupping occurs, and the tires are worn, especially as you are riding on a low profile tire to begin with. We replaced the tires with Continentals after they presented us with 3 tire options. They specifically told us All 3 choices are good tires. One week after the tire replacements, we were riding down a street near home and the tire light came on for the front passenger side tire, and the pressure began steadily going down. Luckily we were very close to home, and after pulling in the driveway, we could hear the air escaping the tire, flattening it completely within an hour. So we are calling VW tomorrow. No damage occurred to this tire, its brand new, and we wonder whats going on.It cost us over $1000 for these new tires. The car only had 30,000 miles on it!!! After looking at all the brand new tires, we are noticing they have all started turning a dark gray color in large areas of the rubber, in the week that we have had them. We plan on getting the car back to Volkswagen as soon as possible, but were unable to put the spare on, since apparently they forgot to replace the tools in our trunk which are necessary to change the tire to the spare, when they recently replaced the tires. We know no damage occurred to this car. Now we are reading about problems with Continental tires online as well. So why did they recommend the continental tires to us? So WV has not been forthcoming with info on this car to us or many other consumers, relating to cupped tire issues which may be avoided with a different maintenance protocol for the original tires (more frequent rotations, and alignment twice a year??) and then they recommend replacing them with perhaps a suspect tire? AND, after recommending replacing, they didnt tell us that the issue could have been avoided, because they want to stick to the illusion they have created to customers that these cars are good to go, once a year service, and you are done!! They totally acted like we were the only customer who had had this problem. Well, consumer sites on the internet tell the story, and its not a new one. VW needs to step up and start telling people the defect that exists with the RR C-line, and that it affects EVERYONE!

I have a new 2018 Golf GTI, I was surprised to find there is no cover for the battery, the terminals are both exposed. I asked the dealer if this was correct and they did not know, I called VW customer care and they said they dont know what they put on the cars, they are not able to answer technical questions, and I should ask the dealer. I said I had done so without satisfaction and was told to ring around dealers until I found someone who did know! I am surprised to find the two battery terminals exposed on a vehicle that is so complex, this is a potential shock and fire hazard. This is my 10th VW and I do not recall seeing the terminals totally exposed before.

We bought a new car VW Touran from April 2017 and unfortunately car dealer delivered a worse car that I ever received in my life as the following issues: - Adblue tanker was leaking in 2 months delivery. - A problem was warned and technician of VW could not detect the problem. We left our car to check the problems in few days at VW repaired center - Chaussee Ninove with nearly 100 km of our own gasoline fee. The problem was found by ourselves in a foreign country - our car was flooded due to a problem of the joint while we were in the car under heavy rain in Prague. - The light was out of order. After leaving our car for reparation, we got our car back with a new joint replaced, but horrible odor was occurred due to humidity. We came back to request a solution for odor treatment and repair the light as well. No accessory was available. It needs to be ordered and we will be contacted once accessory arrived shortly. One month later, we passed by to check if the light can be fixed and was told the accessory was not arrived because they forgot to order.- We face a new problem today with the battery. I had to call VW assistance to restart the engine with a ref under number **. The technician passed by to fix the problem and advised to replace a new battery as it happened twice recently. We feel disappointed to sell our ancient Audi to them and bought a new car with full options from VW. Honestly saying, service after sale was not good. Agent was not happy to request to fix the problems and unfriendly attitude at Robert Carrosserie - Chaussee Ninove 1070, Anderlecht. It could be the last time and ever to buy such a bad quality.

Ive leased Volkswagens for 20 years. I currently have three leases, two Jettas and a new Passat Limited. Since leasing the Passat, I have had nothing but problems. Two weeks after leasing it, the gas floater stopped working and the whole system had to be replaced. I got it back a week later and the car smelled so badly of gas and this odor lingered for over a month. They couldnt do anything about it either.Next, we were driving and the tire pressure light came on so we went to have it checked at the dealership and they said everything was fine. A few hours later we got a flat and had to pay for it out of pocket. Ive only had the car for a few months and its just issue after issue. I trusted the dealership. They know I have a family and their comfort is important. I didnt realize til recently that there are no air vents in the back seat! Im pay $285+ a month for a lease (plus $1500 down) and there are no air vents in the backseat. Its just appalling. After 20 years with VW, this will be my last. I put in a complaint to the dealership and VW corporate and just received a call that they will not help with a trade in. ABSURD! Their customer service has gone downhill for sure. I hate this car and cannot wait for the three years to be up.

I leased a vehicle through VW Credit and they advertised that they would pay the first payment. The lease was on 12/4/2012. The first payment was due on 12/4/12 according to the contract. In my opinion, that is very misleading.

We purchased a new VW Tiguan late last year from Flow VW. This has been a very disappointing experience. The car was delivered dirty and has had 2 recalls that took 6 months to fix. One was interior lights and the other was a washer fluid issue. Both are now fixed but while all of this is going on we find out at 19K miles we have to replace tires due to cupping. We only found this out after they rotated the tires. It was so bad that you could feel it in the brakes and it sounded like a wheel bearing was out. I was told by a manager to call VW as this was the only way to get attention to this problem. I was also told this was probably a issues from the factory. In my call to VW they stated that they don’t make the tires and therefore can’t warranty them. Pretty sad I was pretty sure the car has a VW emblem on it and not the tire brand. I’m a big Toyota / Lexus guy so this was a big risk I took buying a VW. If youre considering buying a VW do your homework in researching I sure wished I would have.

I buy a Volkswagen vanto car and Renault duster same time and in first 1000 km I got problem in vento car staring rack. After 27000 km the problem created in vanto clutch plate pressure plate. I ask them how this happen since I took same time duster also and vanto - the duster I drive 65000 km but no problem. And vento give me very bad experience - I ask them how is it possible they give me answer quality is not same. That means Volkswagen is cheating and Renault is giving best quality. Now they are not giving me warranty - first they told me 3 years warranty but now they created 50000 bill. Now you people tell me what to do. My car is in workshop. Only now I think I have to take help from court first.

I had a MAP sensor replaced after the engine light came on. It came back on again after a month. Today driving and less than a 1/2 mile from home a warning came on and read low oil pressure engine off, but it never did go off. I pulled up a few recalls Friday before I left work, one being the MAP sensor and creaking of the suspension (I heard it a few times but thought maybe it was just cold) and worn, cracked CV boots. I contacted the dealer and currently waiting for a appointment to address the recalls. You can find most recalls on the Chiltons Library.

I purchased a 2010 CC from the Volkswagen Santa Cruz dealership in July of 2013. In August, 3 months after I purchased the vehicle, the entire transmission needed to be replaced because the vehicle wasnt shifting through gears properly. My CC would just die if I hit 40+ mph on the freeway. I had to turn the car off and on several times on the freeway to get to the dealership, totally unsafe and scary to be driving a vehicle at that speed on the freeway that can stop at any given time. VW covered the transmission issue because the car was under warranty but since then Ive had several more issues. Headlight and taillight (twice), intake valves needed to be cleaned, all 4 tires have needed to be replaced, and the latest has been a timing belt issue that has caused major engine damage at 70,000 miles. The cars warranty expired 3 months ago. VW HQ has offered to cover the cost of parts but not labor ($3,100).I am a student who works part time and has an inoperable vehicle with 70k miles on it and $9,000 left to pay on it. No idea what Im going to. This is obviously a flaw on the car maker but I am most likely going to be one that suffers from it. I highly discourage anyone from buying a Volkswagen. I cannot recommend them in good faith to anyone and I hope that I can wash my hands clean of this vehicle without too big of a loss. Edit - After going back and forth with VW Customer Care and the dealership several times, I was able to talk them down to $2400. I told them that all I could afford is $1000. They say they will do the repairs for $1595 and that is their lowest offer. The repair estimate they sent me is amazing to look at. The total cost for labor and repair was $7,856.45. How could all of these parts have broken 3 months after the warranty expired?

We lease new Volkswagen November 2018. During a family road trip to Newfoundland one morning, there was a mosquito flying around on near the windshield inside the car. In an effort to swat the pest, the windshield was lightly hit and consequently left a crack on the windshield. Although, the night before was rainy and cold, leaving the windshield more vulnerable to cracking. It does not make it okay for the windshield to crack for such a tiny impact. This is most definitely a quality issue with the glass material that composes the windshield. Driving 18 hours home to Toronto from Newfoundland was very unpleasant and scary from the thought of the windshield completely shattering at any moment. After coming back to Toronto, Volkswagen told us that it was our problem that we broke the windshield and that we hit it too hard. But realistically, how hard could someone possibly swat a mosquito. Customer service was very unpleasant during the process and left us very unsatisfied. I hope they can realize that their windshield quality was at fault and that they can replace the windshield with a more durable windshield to ensure my familys safety.

VW passat 2009 - I have seen many posts written about the tire cupping issue and was wondering if anyone had heard any explanations. I was told that the TDI and non diesel Passat have the same chassis, and this is the reason for the cupping. The suspension system should not be the same for the diesel as the non diesel due to the weight difference. Now, along with the FOURTH set of tires Im needing you buy (51000) I have learned two wheels have a crack on inner side which is causing tires to leak. Anyone else experience this?? I have never been in an accident nor have I hit any gigantic potholes! Also having issues with the brakes... Had to replace two expensive rotors as there was NO warning sounds before the grinding when its too late. Very disappointed in VW.

We leased a 2015 Tiguan R for three years and drove it across the US three times, with no issues. Once the lease ended, we purchased the car from Camelback VW in Scottsdale, AZ. Because we purchased it from them, they had to do a pre owned certified test, which was last July. Since then, we have had to back to them over 18 times because it keeps dying on us. For some reason they can’t figure it out. They have now fired us as a customer because we are a nuisance. Without fixing our car mind you! We love the car but wish someone would help us.

I noticed my 2009 Volkswagen Tiguan Headliner was coming apart from the sunglass compartment. The next morning it had separated from the light. I drove my car to the Lundes dealer in Peoria. The serviceman gave me the number to Volkswagen customer service. I spoke to Dylan, who told me they only warranty the item for 3 years/36 thousand miles. I was so upset. I asked to talk to his supervisor, who on a Friday was not around. I received a call from Stephanie this morning, restating my concerns of the failing headliner. I asked if she wanted pictures to help VW figure out why they have failing glue. She just repeated what the script reader had to say. I then asked to talk to her manager. I havent heard from them. I cannot believe a car this age has a headliner falling down. I would be ashamed if I was Volkswagen. This is not a wear and tear item. This should not be happening. Thanks Volkswagen for the disappointment.

In addition to feeling robbed every time we took the car in for service, we have now been waiting since early last November for our settlement from the diesel gate thing. We were initially told that Volkswagen had 20 business days to review our paperwork. That took 3 months. Then we were told once we received our final offer it would only take a couple of days to get an appointment to do the buyback thing. The earliest appointment we can get is the end of March. Meanwhile, we get penalized for the mileage we put on the car (my wife is in sales so its considerably more than the 12,500 per year limit). I have many other complaints about the car, the company, and the dealership, but they echo so many other reviews here I wont bother. Before you purchase a Volkswagen please consider how ethically bankrupt the company is and ask yourself if you really want to do business with them.

2014 TIGUAN: OMG this car turned into a nightmare - went whacky on a mountain pass - gas pedal and steering went glitchy, then ESC light went in apparently indicating ABO was bizarrely shutting down, then ABO failed. Dealing with VW a bigger nightmare. I will never get a VW again!

Leased a new 2018 Passat thru VW of The Woodlands. Dealership is now closed and VW will not honor the service agreement or the extended warranties that I purchased because the dealership is no longer in business. Obviously I chose the wrong brand. VW told me they have no desire to make things right. I will now have to pay for all services (oil changes and maintenance) and all other extras I purchased and paid for are now null and void.

I own a 2014 VW Golf TDI that I purchased brand new. Since Ive owned the vehicle I have had all the services done on time and at a VW dealership. The car currently has 40558 miles on it. I had an O2 sensor go bad on me roughly 100 miles ago. I am by no means an expert mechanic but I have been working on cars for a little over 20 years and I couldnt believe how quickly the sensor went out. Even the people at the dealership were completely shocked by how quickly it went out. When I call VW of America they basically told me yeah thats horrible but its your problem. I really thought VW was a better company than that and manufactured better products than that.

I was in the market to buy, cash, a 2016 beetle SEL but after reading the hundreds of reviews against a few good reviews I have decided not to purchase. With each review read, it was like reliving the days when I too owned a 1972 beetle. The same problems then are the same problems now - the window, door paneling, door handle falling off. When I read the factory warranty was 3 years 36 months that was a BIG turn off. Who does that anymore? Its a HOAX! RUN! I am 64, a widow and ready to have some fun. That fun will not be with VOLKSWAGEN! Thanks to all beetle owner reviews.

I gave a 2016 VW CC. Clock spring failed. Paid $187 for the diagnostic. They didn’t have the part. Have been waiting for days for courtesy of help regarding whether my car, which was not in the recall nor part of this extended warranty could be looked into as I’m not believing it’s a coincidence. Their final answer is no. They won’t pay. Ironically, as I was waiting the 10 days it took for the service appointment and I found out my car IS part of the Takata airbag. VW doesn’t have the part. Refuses to offer a loaner. When I kept asking the supervisor who finally had the courtesy of a call back from that I was able to take (they won’t t schedule calls and they wont allow you to hold, so ridiculous) anyway, when I asked if VW recommends I drive the car with the Takata airbag, as you may guess the automaton refused to answer. So VW us unwilling to say, Sure drive the car, they are unwilling to say don’t drive the car. When confronted with the fact that other carmakers (Ford for example) are offering loaners -- they note this is true and have no further comment. When asked if they even acknowledge that these other companies care more about their consumer -- you guessed it. They also don’t value your intelligence and continue to smugly we’ve you a ** sandwich and absolve themselves of any need to act with human decency. Anyway sorry for the ramble here is my question on clock spring: Can anyone confirm the maker on the clock spring? I have obtained the info for the one that prompted the recall, but because the extended warranty is voluntary (and a way to skirt a larger recall, but this issue is still under investigation by the NHTSA), they refuse to give me the manufacturer. The VINs involved are not sequential, so I asked for the volume of cars involved in the extended warranty, they refuse to tell me. The supervisor actually waxed on about how important it is for VW to protect its component manufacturers. Glad they have their priorities in place. Anyone who can help me with information which will bolster the case have both with the NHTSA, I would appreciate. Regarding the Takata I’ve taken my complaint to my local congressperson, because I have a huge issue with the weird, unprecedented say. The NHTSA rolled the Takata recall out despite having the information that millions of cars should have been recalled instead they held off on the recall seemingly at the behest of auto manufacturers who were overwhelmed with the volume of recalls. Perhaps the automakers should fund the NHTSA who is supposed to be a public servant entity to protect the safety of Americans who they are (supposed to be) beholden to — not the financial interest of automakers. I’m actually surprised more people aren’t outraged but possibly they don’t know that the NHTSA chose to hold this information back even though they knew all of these recalls would happen eventually. There are still cars out there now that haven’t been recalled that will be recalled and that the NHTSA is withholding the information and it’s ridiculous.

Volkswagen CC 2.0 - Car is something I wish I never owned -- 4 ignition coils, wheel bearings, intake manifold, clock spring, and now with 85,000 miles engine jumps time and it appears car needs new engine. I am one of the lucky owners as some owners posted engine failure at 50,000 miles. Of course Volkswagen of America says that is really too bad and are not willing to help at all. Car has great engineering but poor quality and is very undependable. Do yourself a favor and dont make a mistake.

Took my 2016 Golf R (with only 56,000 kms on it) in for servicing as it simply shut down. VW Service Tech told me it needed a new engine control module (ECM), turbocharger and thermostat housing - something they rarely see. Its one owner car, serviced exclusively at VW dealer, low kms, and babied. Final bill was $7,000 on a car that cost $46,000 new. I asked VW Canada to look into it and share (50/50) the cost of the repairs. While it was out of warranty, they offered me $1,500 credit on future VW sales and service - which is of little use to me as I sold the car to the VW dealer, and dont plan to ever buy a VW again. Guess theyre simply not interested in my future business (VW, Audi, Porsche) or my word of mouth. Unfortunate as Ive purchased 10+ Audis in the past and this was my first foray into VWs performance cars. Wiser for the experience and disappointed.

My 2006 VW Passat died on me at 87,000 miles about a week ago. After receiving the countless letters about the parts of my car that theyd be happy to service over the years because, oops! They realized theyre faulty, my car left me stranded about a week ago. The service people stated itd be 4-5 thousand dollars to repair. According to Kelly Blue Book thats about how much the car was worth 2 weeks ago when it ran. Every time I took this car in to be serviced, the VW technicians would present me with a list of the issues with the car, ranked in order of severity. Whereas most car techs are trying to swindle the customer out of money (historically), I actually believe the VW technicians were being honest: my VW ACTUALLY was riddled with problems that were no fault of my own, simply because these cars suck! The technician informed me that one matter in need of attention was the crack somewhere in the structural frame of the front of my car that could get progressively worse OR may just continue to exist but never cause a problem. How does a car that hasnt ever been in an accident suddenly crack? I never realized the internal frame of my VW was made of eggshell...My advice? Steer clear of VWs. Even my friends CC tells him Service Now! every time he starts his car, and it has less than 10,000 miles on it. Youll know quickly youve made a mistake when you received the letter about the engine coils that are bound to malfunction or whatever other part of your recently purchased vehicle will screw you over next... On a separate note... Anyone wanna buy a project? If you like restoring dead cars, the VW dealership in Cary said theyd give me $150 for it... top that and its sold! :)

2018 Volkswagen Tiguan bad experience. The Volkswagen Tiguan is the worst experience in my life. Since I bought the car after 3 months nothing but problems. The dealership gave me the customer service for Volkswagen to complaint but they did not do anything about it. I am going to trade this car. Never in my life I would never purchase another Volkswagen. The worst experience. Stay away from Volkswagen.

VW Court Settlement Diesel Jetta - I have submitted my paperwork through the claims portal starting in January 2016. Each time, they say I am missing something. I submit the missing work and then theres something else wrong. They have had to reset my account twice saying for various reasons and each time I have to resubmit which starts the paperwork problem again. Something is wrong either with their collection of paperwork or they are stalling.