I own a 2007 Lexus RX350 that was purchased in 2008. It has been a very reliable car with few mechanical issues over the last 11 years. In the last year, my dashboard began to crack and now is split in several places. I contacted my Lexus dealer who negated to even inform me there was a national recall on the dash itself. I had taken my vehicle in for routine service during that recall envelope and not one thing was mentioned! Park Place Lexus/DFW area practically blew off my concerns off and told me to call the Lexus 800 number. I was subsequently told the recall period had expired and their attitude stemmed around them informing me it was MY responsibility to check for recalls. What??? Now my paint is fading/peeling even though my car is perpetually garaged and I work overseas 18 days/month. It only has 67k miles! I really loved my Lexus but my experience with my dealer and Lexus HQ has all but convinced me its time to go with another brand. Lexus... youve lost my business!!! Buyers... Consider yourself warned!

Overall, our Lexus has performed very well. But, I do have a few minor complaints. First, the paint on the Lexus is very soft and chips easily. The dealer told me that was because of EPA paint requirements. Funny, my Ford which has more abusive use than the Lexus doesnt have paint chipping. I found out too late that there is a clear coat they could have installed over the front to protect the paint. But then, why should I have to pay extra to keep their paint from chipping. Second, very early on, I noticed a minor clicking sound in the engine. Sounded like a lifter on an older car, but only when its cold. I took it in and they kept it overnight but couldnt hear it. Over the years, its become quite a bit louder and when the engine is cold it sounds like a diesel. I just turned over 100,000 miles on the car and other than brakes and tires, its been painless.

The engine needed replacement in my 2002 Lexus ES300 at 100,000 miles. Lexus replaced it. At 121,000 miles, the engine needed replacement again and Lexus refused to replace it even though I showed them evidence that the oil was changed every 5,000 miles. I got $1500 for the car as is.

Lexus had issues with brake actuators so the warranty was extended and letters were sent. If you didnt have a problem during the warranty period no action was required and no action would be taken on the vehicle. The warning came up on the dash after the extended warranty was over. We were told by the Dealership Service Manager that Lexus Corporate had always helped in the past on this issue so We had the work done at the Lexus dealership, about $3,500. When Lexus Corporate was contacted the Lexus case manager said they would have to look into it. They called back my cell but left no message at all. I called back but the case manager was unavailable, and I was told they would call back. This same process repeated several times. Finally, I was able to speak with the case manager and was told the policy is strict and nothing is done on extended warranty after the warranty period is over.Why were we not told of the unbending policy from the beginning? To the contrary we were told that Lexus had always covered this issue out of warranty in the past. We could have taken the car for the repairs somewhere else and saved money but were led to believe Lexus would probably provide full relief. Why is Lexus charging full price and making a profit from a known issue?

I have a 2002 RX300 and recently had the transmission go out. It is obvious by all of the complaints online that the 1999-2003 models have a defect in their transmissions. It is also obvious that Lexus does not care. I am very upset as I have addressed Corporate with this and they do not care at all. They are losing a lot of customers as well as myself because of this. This issue should have had a recall. As far as good customer service goes, Lexus needs some help with this. We are in the market for a new car and it will NOT be a Lexus!

Although I actually like my 2011 RX 450h, I am extremely disappointed with Lexus from a warranty perspective. Basically, it appears absolutely nothing is ever covered under the warranty. Since I purchased this new vehicle two years ago, I have spent thousands of dollars for required maintenance. Additionally, the tires were faulty from day one and required replacement at $1900 a pop. I cant wait for my lease to end so I can get out of this nicely appointed money pit and go back to BMW, where the service requirements are few and far between - and absolutely everything is always covered under the warranty.

First off, I LOVE my 2006 RX 330! I have no complaints about the performance of my car. I have been having issues with the paint. Several years ago, I had the paint redone on one of my outside mirrors. Now the clear coat is coming off of both mirrors and all of the handles. Its also beginning to peel from the hood of the car. I have also noticed rust under a couple of the handles. Being that my car is only 8 years old, I feel that there was a faulty paint job from the Lexus company and I would hope that you would offer to pay for this atypical issue.

The Lexus RX is the most luxurious car Ive ever driven. Im always complimented about it and the interior is just stunning. And for 40,000 dollars it was definitely a steal and completely worth it. Driving it is smooth and the ride is quiet. The acceleration in 5 seconds took me by surprise. The Lexus RXs can typically hold 6 people. It would be suitable for a small family. If you have a bigger family, Lexus can still hook you up with the GS and the LX etc. I got it in a nice silver color and I always get the urge to wash it (to preserve its beauty). The seats are in great shape, and I find it so amazing that minimal additions and changes could transform it that great. You can customize the interior, exterior and wheels. Its like picking the toppings to add on your perfectly nice fro-yo - its not necessary, but its better - and then you eat it (drive it) and feel content afterwards.

VIOLENT SHUDDER/SHAKING OF THE ENGINE. When the CT200H is stationary or in motion the engine periodically shakes violently sometimes up to 30 seconds then it goes away. It happened on cold or hot starts. The EGR has been cleaned from carbon build up, has new spark plugs and coils are good. I have lately been noticing coolant loss. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. Check engine light. Finally came on with code P0301 cylinder 1 misfire.Called corporate and I was assigned a case manager. Well they were no help. They basically said you dont have warranty on the vehicle so we cant help! Dealer quoted approximately 4500.00 for a blown head gasket (not sure how that happened), a bad intake manifold, and ECU needs to be reflashed. Take into consideration that this vehicle has never been abused, I use it as my commuter vehicle. Also there are many people that have had the same issue with the CT200H and the Prius (both basically have the same engine/components). Anyway Im on the same boat with others on here, I will never buy another Toyota/Lexus. Will move into better vehicles. I highly suggest doing research before investing in a glorified shiny **. Happy holidays. ;)

My 2006 IS 250s dashboard and door panels seem to be melting - they began to shed a couple of years ago and now look awful. Also, the check engine and Check VSC light are on. I took it to Lexus of North Miami where they changed a sensor for $ 500 - that did not fix the problem. Brought it back thinking there was a warranty in their work, and they told me I needed a whole new Catalyst System, a $ 2,000.00 job. Took it down to a friends shop and he told me that they should have known that was the problem to begin with. First degree fraud is what I call that. Cant trust these Lexus dealers. One says one thing, the other says another thing, and in the end, the customer gets punished. I wont be buying a Lexus ever again (Pity because the car looks nice).

The garage door opener on my new RX350 opens the door from inside the garage, and closes the door when sitting directly in front of the garage. But with the door closed it wont open the door. I have a $12 mobile opener clipped to my visor. Service department sent out a tech to verify that I had the opener programmed correctly. IT worked for him one time, but then wouldnt work for me. He came back and couldnt get it to work. I think the signal is just weak, or the antenna is not hooked up. But I dont like not being able to open the garage door with my $53k car. Im sure this is not a common problem for Lexus but Id like to see some resolution to this problem.

Please review this article before considering the purchase of a Lexus as there are fees once a one year. Grace period expires for both the remote start feature and navigation. https://www.thedrive.com/news/18313/lexus-charges-a-subscription-fee-for-remote-start

Looks like this services is completely broken. Sadly enough this feature was one of major reasons why I decide to buy this specific car (as opposed to 3 other choices). I leased NX 200t 2 weeks ago. Since then I must have spent 3-4 hours on the phone with Lexus support. Still no resolution. I received no call backs nor a response of any kind. While on call I felt I was simply being placated by Lexus reps. Apparently I am not the only one who experience this issue. This is a systematic problem which impacts many new owners of Lexus who are trying to use their Enform services. I dont know about others but Lexus is going have to work very hard to convince to buy another car from them.

My car has replaced fuel pump last summer. And its factory warranty ended on 12/16/2016. However, my car still had problems from engine since last summer. So I dropped my car at the dealership and got loaner car about 5 times between last summer and this January. They had never found what the problem is. Finally, my car stopped on 3/4/2017. My car is towed to the dealership. And I heard that my cars engine is broken and it needs to replace to the new engine. It is totally unfair to pay for replace the new engine. My previous car was Acura. The reason why I switched to Lexus is the Lexus engine is very strong and they always goes to million mileage. Now, I totally regret to switch to the Lexus.I heard that something was exploded inside of the engine. And something broke the engine and it popped out from the engine. The engine is half broken (on 62000 miles, but out of warranty). Do you believe this? NOT CRACKED. Dealership pushed me to pay $8000 to replace my engine. How many people can pay $8000 right away? DO YOU UNDERSTAND WHAT I AM SAYING?

Long story short. Do not buy a 2019 Lexus ES350 F Sport from this dealership or any other in the United States. Their much advertised Lexus Safety System+ 2.0 is a fraud on this car model. (“Consumer fraud occurs when a product or service does not perform as advertised”.) The “Road Sign Assist” does not work no matter what you do. Lexus so called “Technology Specialist” and Lexus engineers are unable to fix the problem as of January 9, 2019. I bought a 2019 brand new one for over $50,000 on November 14. 2018 and the system has not worked from day one, even that Lexus advertisement shows a photo showing a red stop sign on the head up. Nice photoshop Lexus. I have been in contact with the Lexus dealership and Lexus Headquarters since I found out the system just does not work, and all I have gotten is a run around. If you want further information feel free to call me.UP-Date: On January 10, 2019 at 11:12 am I received a call from Lexus Escondido Technology Specialist Rick ** telling me that the 2019 ES350 F Sport they sold me does not have the “Road Sign Assist” I paid for even that Lexus advertise it does and all my paperwork on the car says it does. If this is not fraud, I don’t know what is. I will now file a complaint with the California Consumer Protection Agency and the Federal Trade Commission about the deceptive car advertising Lexus is doing.

Even though my 2007 RX 350 Lexus was parked in the shade, the dashboard cracked and spread all over. I was so disappointed. I have no idea how to fix the cracks and it looks like I have to reinstall a new dashboard.

I purchased my 2012 Lexus in 2013 with a little over 6,000 miles. I paid extra for the additional warranty and the Auto Butler which is supposed to protect your car from scratches, etc. This is a car that retails over $50,000.00. There is only one driver (which is shouldnt matter) and the front and back seats which are leather is cracking. There has been minimal use in this vehicle. I took it to Freeman Lexus and they admitted that other customers have the same complaint but its not covered under the warranty and Corporate would have to cover it. I contacted Corporate and they said they wouldnt do anything about it.This car is too new to have this issue and is a factory defect or inferior product of leather if you ask me. I do NOT recommend anyone purchasing a Lexus especially if you expect to have a luxury car and put out 50k+. I owned a 2006 Lexus and never had problems. Apparently, Lexus pricing has increased substantially and their quality has declined along with their service. Shame on Lexus for using poor products and costing consumers.

My first experience with Lexus dealerships here in WI put a sour taste in my face. In 2011 (I have an 05 rx 330) I took my vehicle in for the brake recall. Of course they said my brakes were fine but sent me home with an estimate for 5,000 in repairs needed. I was in tears but the car ran fine. Later found out none of it was true. My front headlamps have seized from moisture inside and they are so cloudy and dull I am afraid to drive at night. Lexus did NOT HONOR THE HEADLAMP WARRANTY. Later I went for an estimate for a clock spring repair, I was charged 180.00 for diagnoses of what I had already had diagnosed. No support from Corporate Office. Never again.

My 2008 Lexus RX350 was towed to the dealer. Battery was dead. I am now told the fuses were burned out probably because the tow driver tried to start the battery. This makes no sense as the driver did the procedure correctly and no sparks came out of battery. They have my car since Wednesday 3/14. Today is Friday and no word when the car will be ready. Currently, the cost is approx $460.00. All I want to know is is this a common problem with all fuses blowing? My car has about 50,000 miles and less than 1 month ago. I had routine service at $300.00 at the same dealer (it was the 50,000 check up which was done at 47,000 miles).I dont want to make trouble but I want to be sure I am not being taken advantage of. I never heard of a car having burn out of fuses due to a bad battery. I repeat, I dont want to make trouble but I would like to know if I am being taken advantage of. Thank you.

My wife IS 250 2007 has melting and cracked dashboard and panels which Lexus sent me a letter to get them replaced. I took the car to the dealership. They told me to come back in the summer cause my Lexus does not meet the repair criteria. Even now the dashboard it feels like butter you can take chunks out of it. Now I have no idea if they would replace it or not cause I guess whats happening to my car is normal. I didnt know Lexus meant to make dashboards like that and is normal.

Very happy with car in general. I have had specific problems with the occupant window motors. The front occupant window stopped working shortly after the warranty expired. I was upset but paid the bill. Now, Im at over 140,000 and both back windows and you guessed it the occupant right front window are all no longer working. I went to Lexus to check on recalls but nothing there. They say there are no problems, no recalls. Sounds like a safety issue to me. If I was ever in an accident I dont think the occupants could get out of the car. Ive owned a number of new cars over the last 40 years and have never owned, seen or heard of a car with so many window issues. Not good for Lexus or Toyota.

In June of 2014, I leased a new 2014 Lexus GS350 F-Sport. Well starting around 1700 miles the car started having issues such as warped rotors and the rear power sunshade decided when to retract and deploy on its own. Then a couple of months later, the real issues started with the car. I would go to get into the car but it wouldnt start. The engine would act like it would turn over and start but it wouldnt. Sometimes it took up to 10 tries to get the car started. Sometimes it just would go to accessory mode without even attempting to start. So needless to say, the car has been back and forth to the dealer for multiple electrical problems. Here are the biggest examples: Obviously, the non-starting issue. The power retractable steering wheel and power seat took me on a wild ride while driving down the road. The power rear sunshade still has a mind of its own. The Lexus Parking Assist senses things are there when nothing is actually there and then sometimes they decide not to work at all. My Navigation System crashing and rebooting while driving. Horrible squealing with the brakes, etc. The car has been in and out of the service department for all the electrical issues and they cant find the reason for the car not starting or any of the other electrical issues. The car only has about 7600 miles on it and its currently in the shop since May 11, 2015. Im getting quite annoyed and concerned that Lexus would produce a $60,000 vehicle with these types of problems. They are known for their reliability, craftsmanship, safety, and state of the art cars -- I beg to differ. I am just waiting to hear back from the dealership to get the next excuse of why they couldnt fix the car. Needless to say, this is my first and last Lexus. I just want Lexus or the Lexus dealership to buy back this horrific lemon of a car and give me my down payment back. There are better options out there.

A multitude of vehicles ranging from small to large and includes sports models. They are high quality and a must have. Many features which include navigational systems, satellite radio, high definition radio, USB and SD card ports. There is Bluetooth connectivity, easy steering, emergency braking assist and more. Upgradeable tire and rim package and specialized paint job and custom colors. Can also upgrade to moon and sun roof. Also, there is enough head and leg room to comfortably fit 5 large adults and plenty of trunk space to store items and groceries.

2003 ES Lexus - I bought the car used in 2005, it had 10,000 miles on it. I paid $30,000 for it. After I had it for a couple of months, I started seeing a blue smoke coming out of the exhaust. I called Lexus and was told there was nothing they could do about it. I called a friend at Spritzer where I bought it and was told they were having an oil sludge problem in some of Lexus older model cars, so he called someone he knew at North Hills Lexus and they admitted they were having some problems with sludge engines and they would repair it free. I was very happy. That was at 20,000 miles. At about 40,000 it started smoking a little again. I just let it go thinking it wasnt that bad. Big mistake. Now I have a car that when I start it up, the car looks like its on fire. This engine has 80,000 miles on it so I talked to Lexus USA. They told me to take it to a dealer and run a test on it. I took it to Rohrich Lexus in Pittsburgh - very nice people, very helpful. The service manager was excellent. He ran tests and found that there was oil sludge building up in the engine again. So, I called Lexus USA to see what they wanted me to do. I was told their man Jimmy would contact me. Well after several days went by and repeated calls, he called and said his regional manager would be by and determine what would happen.Well to get to the point, he said that since I didnt have it serviced at Lexus, theres nothing they can do about it. My son-in-law owns a garage so he did the oil changes for me. They didnt want to hear it. So now Im stuck with a Lexus that isnt worth ** with an engine that only has 80,000 miles on it. They wont help me at all. Thanks Jimmy, you were of no help at all. I called you 10 times, you called me back twice. Good luck with your cars.

We took the car to the local dealership in January, August and October asking for them to identify and repair the brake issue. Each time, the dealership told us that they could not find any problems with our brakes without even trying some random things to see if this would fix the issues. Lexus Corporate sent out an inspector to exam our car, but couldnt find anything. Lexus will not help us.On Sunday, November 17th, we were driving back in heavy traffic. The traffic came to a quick stop and my husband again had the same brake issue. Fortunately, he was able to swerve to the shoulder to miss the car in front of him. We are beyond frustrated, as the next time the result could be an accident resulting in an injury or worse. The dealer told us we have exhausted our options with them. Now we have a vehicle which is very scary to drive – especially in heavy traffic or anytime there could be an unforeseen quick stop. We have a very unsafe vehicle that Lexus has turned us away saying they have no more options. However, they didnt even try blowing out the brake lines, adjusting the brakes, reprogramming the ABS - nothing. At this point, I would never buy another Lexus. Good luck if you have any issues.

They sell luxury vehicles ranging from the sporty CT 200h to the classic 4 door ES 350 sedan and the RX 350 SUV. They include the best safety features and have spacious interiors with every amenity you could ask for. They also have state of the art safety features to protect you in a collision. The exterior designs are both sporty and modern. Roomy interiors with the latest in equipment and amenities. Plus theres plenty of room for 5-6 adults/children in the RX 350 with room to spare for packages, suitcases or sports equipment. There is also plenty of storage space in the doors and on the back of the seats.

We feel that we have been distorted in buying my wifes first new car, We drove 3 hours to buy our Lexus at Lexus of Lansing and they sold us the ceramic coat/scotch guard. They did not complete/do the ceramic coat and over sprayed the scotch guard which left dot marks all over the inside. They were done in 20 minutes with the ceramic and when we noticed what happened tried to call. Manager refused to talk to us. We talked to sales manager. They said they were all wrong and sent us to dealer near our house Lexus of Orland who then was told by the Lexus of Lansing dealer again to try to deceive us to do a butler.We believe we again were being decepted. Lexus of Orland agreed to do the ceramic for Lexus of Lansing and when we picked up our new car had scratches and swirls all over the car. Lexus of Orland refused to do anything. The manager said, You did not buy it here. We can not help you. We had to take it somewhere else and pay thousands.

I purchased a 2007 470LX in excellent condition. When it was delivered, the rear view mirror was hanging down and the car smelled as if it had been in a flood (car supposedly one-car, Lexus certified pre-owned). The seat belts are water-stained. There is rust on the chrome or metal of the seat belts.Upon delivery, I expressed my dissatisfaction and concern about it being water damaged, but got no satisfactory explanation. I might add that I paid a premium because it was a limited edition with only 32,000 miles. The dealership is not accepting or acknowledging that anything is not as advertised or described to me. My dealership in Dallas (Sewell) had been great, and I have already paid $250 additional to try to get the smell out of the car. Do I have any legal rights, or how can I make Scanlon Lexus respond?

Lexus has a smaller selection of models than many other luxury brands, but what they do have, how can you go wrong. I would recommend this brand over others, I find it safer, easier to drive, and worth every penny. Depending on the size you buy will determine the amount of people you can comfortably sit within the vehicle. Most models are at least four adults comfortably. I love the heated leather seats, makes winters much more bearable. And the sleek lines of the car make it look good and help with gas mileage, which is great by the way. State of art sound system and navigational system. I want an alarm and a LoJack, no problem, the dealer added it on. I wanted certain floor mats, back seat heaters, tinted windows on the sides along with window visors, I got everything I wanted.

I am not employed by Lexus or trying to help them in any way. I am a business owner that has been in the market for a luxury car. I love this website and feel it has prevented me from making a huge financial mistake! I have always wanted an Audi and was close to purchasing their flagship A8. After reading the nightmares of Audi ownership, I started investigating Mercedes and BMW on Consumer Affairs.To make this short, the complaints on Lexus (other than an apparent common problem with their dash cracking) are NOTHING compared to the three German manufacturers! Im seeing complaints on Lexus for using a quart of oil at 120k miles? Transmission complains at 60k? Just saying, read the problems other luxury owners are having, you will feel much better! I still dont know what I will end up dropping $70-$90k on, Lexus seems kind of boring to me, but based on the complaints I am reading about them, I feel it would be a much more reliable option than most..

Hybrid or gasoline, the Lexus dealer has from small cars to large cars, small SUVs to large SUVs. There is a huge selection of colors and options. There is a price point for almost everyone. Plus all vehicles fit at least 4. It just depends on your needs. They have an SUV for 8 passengers. You decide if you need to transport that amount of people and want to drive a really big SUV. Lexus has very advanced technology standard in every vehicle. Upgrades are very personal. Full leather wood steering wheel colored rims. Overall pure luxury- easy driving and handling. Incredible safety record great standard technological options. You will be safe and feel safe.

I had a call from a Lexus case manager name Eric at extension ** about an issue not covered by Lexus, this guy brushed me in two minutes, and lied about a return call he never made to me on a Friday. Today is Tuesday Oct 17, 2017, if I did not answer his call, why did he waited till now tuesday to tell me my car is not covered, not to mention my car has been in the dealer for two weeks waiting on this case manager guy to make a decision. Very poor and professional performance for a luxury car company. Will keep posting reviews on other sites. Dealer service was 5 ⭐️ from my service advisor Jose to the service manager, will recommend.

At the end of 2015 I started receiving offers from Lexus to turn in my current Lexus leased vehicle and lease a new one. The offer included waiving the disposition fee and the remaining lease payments. Since my lease was up in April 2016 and I was happy with my current CT200h I decided to go ahead and exercise the offer. I called and verified that I was eligible and I checked with the dealership when I made the trade-in. Both Lexus Financial and the Lexus dealership confirmed I was eligible.Two months later and I am still paying for the car I turned-in early in January, Lexus Financial cant find the money automatically withdrawn from my checking account, and has sent me to collections! Im supposed to pay double for a car I turned in under their offer? And the collections agent flat-out lied about the status of my account. Her response when I told her the money had been withdrawn? No, your bank took it back. So, here I am stuck with a car I now hate, a bill for six months of lease payments on a car that only had three more payments to go.

I have odor coming from my vents on my 2013 RX350. The dealer says Lexus is aware of this problem but offers no remedy. What can I do? Can they replace my car??? This is my third RX350. Is my loyalty worth anything?!!! I hope so.

I never thought of owning a premium vehicle. The track record of this company (Toyota) indicates a real commitment to quality that is built in. I might have bought the Highlander but I didnt. No remorse here. For a luxury vehicle the ride is a little bit harsh, but I like that, it handles well for a big vehicle. It is fast, much faster than the 4.0l ford ranger it replaced. Fuel economy? Meh, not great at 20mpg on average. The 3.5l V-6 is already a legend being in production a very long time. The six speed automatic is very nice and inspires confidant driving. Comfortable? Oh yeah, the heated (or cooled) leather seats more than make up for any road harshness.In a word this RX350 is fabulous. I have the base model and it sure is well equipped BUT, to tell the truth I do not find the infotainment system all that user friendly and as such, about the only part I use is the radio, not the Sirius radio. Lexus demands some big money to keep updates fresh, so they can keep it. I would rather use my Android phone. The market seems to favor SUVs. If youre in that market, be sure to test drive a new or used (pre owned) RX350. While youre at it check the resale prices on a ten year old model of your choice.

My Lexus car is small black and gray and red from the inside which I think is amazing because of the colors because I dont see a lot of people with the same colors. I feel like it is one of the most beautiful cars in the world just from its appearance. I would not buy any other car that looked different. I think I am the richest person on earth just looking at my car. It works amazing and I think that it is the best car ever and that everyone should buy one someday or you might not be lucky because of its upgrades and personalization options. However, I dont like how there is only 2 seats but I wish there were 4 to 5 to make more people sit in the car of amazingness. I also like how there is two seats because it drives faster and it is more customized.

Lexus reliability and service is mostly what I recommend. We own two Lexus and going forward, will probably always own Lexus vehicles. They are comfortable riding and driving with almost no road noise. The instrument panel and in dash navigation system and music system is very good. AND, the handling and responsiveness of the vehicle. We had an issue with our Lexus SUV in that the front end alignment would not stay in place for even a month. We went on line and saw that several Lexus owners had reported the problem. Lexus worked with us to find a solution and shouldered the cost of fixing the problem. The proposed solution worked and the fact that they covered the cost was a very pleasant surprise. Yes the car was under manufacturers warranty, but past experience has been that the dealership finds a reason why is not a warranty issue and passes the cost onto the car owner.

I purchased 2011 Lexus ISF used with 18K miles. From day 1 I heard rear noise at the right side. They told me they will take care of it by replacing the struts but they need the extended warranty approval. Finally they did after waiting for 1 week, but the noise still remain. Then I have to bring it again for another check with their great master technicians. Then they said need to replace the struts again in case it is DOA, then they changed it again after waiting for another approval, but the noise still there.Then I asked them to bring their expert FTS from somewhere to look at the car. Maybe he can figure it out. Then after he looked at it, he said this is within operating spec - normal noise, and handed me car keys. I then asked them what is the spec? Is all the cars have this noise. They will not talk to me anymore. They were very rude and not respectful to customers. I will escalate to the corporate and to Lexus japan as well to maybe someone care about their car repetition name and business. I will try to reach out to the owner of Lexus of austin that she may need to know about her bad customer service and the poor service she got in her store.

Lexus offer sedans for families, sports sedans for the young at heart and SUVs for families and or winter driving. You can choose the model that best suits your needs. These cars are total luxury. Everything from how it drives to its attention to detail. The numerous upgrades make the Lexus the only choice for someone who wants luxury paired with driving excellence. Even if choosing the base model, you will be surrounded in excellent craftsmanship. The interiors are beautiful, that paired with how they drive make it the perfect vehicle. Love it. Wouldnt own anything else.

Lexus IS 250 and ES 300 - Sewell Lexus in Dallas, TX is top notch! Ive quality service and experienced nothing but professionalism. After driving my Lexus for several years and loving the service Sewell has provided we decided to buy our teenage daughter an older year model Lexus. Sadly I sold my Lexus when the odometer rolled to 120K miles. I decided to go with Toyota to save money, and since they are essentially the same car... what a disappointing mistake. The service I have received at Toyota of Dallas has been disappointing. I dont have horror stories (luckily) but I became spoiled by Sewell. Im on a car hunt again and will only buy Lexus. The Lexus purchased for our daughter has 215K miles and is still going strong! Lexus is the only way to go!

Getting close to 50 years old, I decided to purchase a reliable, safe, easy to service car that will last until I can no longer drive. Bought a 2004 Lexus ES 330 with only 18K miles, certified pre-owned. Online reviews were glowing, mechanics said, Youll be bored, but just have oil changes up to 100K miles. Hah! At 20K miles, the dealer insisted that I needed new brakes ($1500?) before they score the rotors. Having owned MBZ, Jaguars, Alfa Romeos, and other temperamental exotics over the years, I am familiar with cars and when things should fail. I took the Lexus to an independent mechanic, and found the brakes were almost new, good for another 20K miles, at least (did brakes at 50K for a reasonable price). Scratch dealer servicing forever. The Lexus was always a compromise... noisy, rough ride compared to the Jags and MBZ, but I figured reliability and no drama was worth it. At 65K miles, struts started leaking... $1,000 ($3000 at dealer). I let them leak. Now, 70K miles, right after an oil change using synth-blend, not full synthetic oil, the valve cover gasket started leaking. Repair is $1,300, which includes timing belt, water pump, pulleys, etc... Cheap, compared to dealer, but still 25K miles too soon. Minor problems, but it seems that prices for simple maintenance on these Toyota/Lexus cars has grown to be as expensive and frequent as the exotics used to be. Might as well lease a BMW or Alfa with full service plan included, and flip it every 3 years. That, or an old classic that increases in value as it gobbles up your wallet in repairs. Like they used to advertise, You asked for it, you got it, Toyota. I sure as ** did! Nothing special about Lexus. Anyone want to buy a well maintained 70K mile ES330 needing 90K mile service and struts?

I will never buy another Lexus or Toyota and I recommend anybody thinking about buying a Lexus to buy something else. Lexus does not stand behind their product or their relentless pursuit of perfection. Be aware, I was told by Lexus that once the warranty is up they will not cover a manufacturers defect. No matter how bad the defect as long as it not a safety issue, no matter how many hundreds of thousand of their cars have the exact same defect, no matter how well you have maintained your car.During a recent oil change at the Lexus dealership I was told my 2006 Lexus IS 350 is leaking oil from the front engine cover and Lexus will charge $3,000 to repair the leak. My car only has 80,000 miles and have only had the oil changed by the dealer every 5000 miles. If you Google Lexus leaks oil from front engine cover you will see this is a widespread problem with various Lexus models. I contacted Lexus USA to request they cover the cost of the repair and was told today by their representative Eric that Lexus would only cover $1,000 of the $3,000 repair. This is after Lexus has had about 10 recalls for safety related issues, so my car has practically lived at the dealership.In addition like many other people in the warm sunny states, the dashboard and door sills became sticky and began deteriorating when the car was only a few years old, and it took Lexus about 7 years to finally replace the dashboard and door sills after they had a class action lawsuit brought against them, and you had to ask Lexus about to get them replaced since it was not technically a recall.

My car had a sunroof, full-leather interior, a 6-cd disc changer, v6 engine, power windows and automatic locks. I also enjoyed the ability to adjust my sunroof as I pleased or use the tilt option for a slight breeze. I greatly appreciated the cd changer given that I traveled between cities a lot. It gave me comfort to know I truly would enjoy my time on road. I didnt have the chance to upgrade my car much due to financial limitations. However, Lexus did offer many different upgrade and personalization options. There were upgrades for the seating as far as different colors of leather, and initial embroidery that add a personal touch. Even though the car seemed small, it could really hold its weight in passengers and seat them comfortably. At one point, I had eight people in a 4-door Lexus--6 kids and 2 adults! I hauled off my whole apartment with just this one car! I liked the size because it wasnt too big or too small and it was very easy to handle and control the vehicle. Overall Lexus truly holds up to their brand by creating reliable, luxurious and efficient cars. As a college student, I constantly traveled between cities and in just five years I put on over 200,000 miles. Im thankful to have had my Lexus by my side while pursuing my future!

I bought a new RX on Saturday and it was probably the easiest and fastest experience I have ever had buying a new car. I waited about 5 minutes for the receptionist to get me a salesman (Josias) who was really nice and helped me out with everything. I give him lots of props because I am such a hard person to deal with. Anyway I am so happy to for my new RX. Cant wait for family trips on this baby.

We bought my Wife a 2006, Lexus RX330 from a dealer in Scottsdale, AZ, One of Warren Buffets dealerships, Infiniti of Scottsdale. The dealership claims they check used vehicles thoroughly and fix any problems, but dont believe it. We bought a warranty for it but it doesnt cover a lot of things. Since owning this vehicle the last 2-1/2 years we have had to repair the following on this P.O.S.: The power steering high pressure line, the suspension control arms and bushings, half of the catalytic convertor bank, the rotors and brakes, and now this week they tell me my fuel tank charcoal canister is bad.The warranty covered $2,500.00 for the suspension parts, we paid $2,800.00 for the warranty! The rest of the repairs has cost us, out of pocket, $3,800.00. I will never buy a Lexus again! If this is the top of the line Toyota, I would hate to see what the entry models are like. Honda, Chevrolet, and even Ford are much more dependable and way more affordable to keep running and on the road.

Toyota hits a home run every year with the flagship Lexus LS460. The car is put together flawlessly. The mechanical parts roar and purr and make reassuring sounds as the interior parts cuddle you in refined comfort. I have well over 200,000 miles on my 2007 model and no intention of trading it in the near future. In most ways this classic machine is just getting broken in about now. I have followed all recommended service calls, both in and now long out of warranty, and been rewarded with a vehicle that still rules the road. It shines almost as brilliantly after a good wash now as it did right off the showroom floor. I could not be happier with how it just continues to amaze me with its durability and reliability. Yeah, the sticker shock is difficult, but 12 years later it is barely but a memory of a tremendous decision. Thank you, Lexus.

Bought a used 2004 Lexus RX 330 and 3 months later dashboard began cracking. I was told warranty does not cover the dashboard, and cost to replace it will cost $4000. Please advise!

Leased 2017 GX 460 white SUV. Paint discoloration, and the called “leather” seats are crap. They are stained and the dealer cleaned the seats and now I got pieces missing. I’ve never been so disappointed and upset. So besides the above mentioned. They installed two TV’s on each seat and there’s a huge color difference between the top headrest where the TV are installed and the actual seat. I always owed the TVs that come installed from the manufacturer not aftermarket by Lexus. So when we take the car for the scheduled maintenance now if you need a loaner it takes 3-4 weeks for the Lexus dealership to give an appointment date. To top it out they don’t wash nor vacuum the car.Basically, you are better off going to the Hyundai, Honda or Kia dealership. Pay way less and get excellent customer service and no stress. Trust me Lexus IS way overpriced for the quality. Example. My friends wanted a Lexus just like ours but they started noticing all the defects and they got an BMW SUV. You should see the difference. First in the customer service was excellent and the luxury and technology of the car. Lexus are all outdated and with many issues on quality. There’s something serious going on with the quality control department. Reported all and they promised me back in November, then in December to order me a black on black Lexus. The pigeon died on the way! It’s August and nothing. And we have been dumb enough to recommend family and friends to the torture and they have done business but consideration for us. Watch when my lease is over that I’ve driven that nasty looking car how the black on black will magically appear but to their surprise they lost another customer. Last Lexus that I purchase or lease.

Dirty Trick at Lexus South Pointe...Beware!!! Beware!!! Baware!! All Lexus owners Just sharing my recent awful experience beside others. They have adopted Dirty Trick of misusing Estimate Sheet.... You will be asked to sign on very higher Value Estimate by saying: this is just an Estimate not actual and when you see the unexpected high bill they will show you the Estimate. You Signed the estimate. What a cheap way to steal money. They charged me Insane for Instaling one tyre. Standard of service had reached from bad to worst. It seems service advisors are forced to Rip every Lexus Owner who walks in. Horrible.... Customers are just a ATM Machine for them..

On July 5, 2015 my husband took my car to the Lexus Orland Park, IL dealership to have an oil change. On arriving, the serviceman told him that my car needed other work. My husband already knew that he could not authorize any service on my car without my approval. So my husband called me on his phone and let me speak to the serviceman on his phone. I explained to the salesman that I was headed out of town the following day and did not want to do any other work until I returned. I told him to only do the oil change. He was adamant about my windshield wipers and said that I really need new ones. So I told him only do the oil change and wipers. Minutes later I received an email with a price of $417. I called the serviceman and ask how much was the wipers and why was the bill so high. He told me I needed a 90,000 service and that he went ahead and did it. I told him I did not authorize him to do the 90,000 mile service. He told me that my husband told him to do the 90,000 miles service. He told my husband, after he got off the phone with me that I said to do the oil change and wipers and 90,000 service. So my husband signed for the work. When I called him to asked him why did he do what I did not authorized him to do, he said, my husband told him to do it. After he got off my husbands phone he lied and told my husband that I had authorized the 90,000 miles service and then lied to me saying my husband had authorized the work. I told him I would not pay for it and I wanted to speak to his manager, but his manager said that there was nothing he could do but give me 10% off because the work had been done. These people are frauds. So do not take your cars to them. They will do work you did not authorize and will keep your car if you cant pay. I will be writing to the States Attorney office, they need to be investigated.

I recently purchased a 2010 RX350 (my fourth Lexus after owning a RX300, RX330, SC430). This has an extremely noisy engine upon start up and for the first 5-8 miles of cold operation. The noise has been identified by several online experts as such things as injectors, timing gears or chain but I believe and just recently confirmed with a Master Lexus Technician that its a poor piston design with their 3.5 L engines. The noise is a scuffed piston noise (indicating too much piston to cylinder wall clearance) and I also believe the piston skirt is too short allowing the piston to rock in the cylinder when it is started cold. I find that the Lexus store explanation that they all do it is not acceptable. I have a GM Duramax diesel that is quieter upon start up than this 2010 RX 350. I am guessing that at some point, the engine will begin to use oil and get louder. I am not sure what I will do as I may sell or trade of the RX350 because it is just unacceptable for this luxury car to sound so disgusting. I would not recommend this vehicle to anyone until a proper repair is completed. Probably should see about a class action suit against this engine.

Never thought I would be writing a negative post about Lexus! I purchased a 2015 GS350 F Sport that was certified back in November 2018. It had 24,000 miles. It is still under the Manufacturer Warranty as well as the Certified Warranty. Last month I noticed the finish on the rims was peeling. I took it to the dealer and they took photos to send to the district Manager. I was told I would hear back in about a week of a resolution. Two weeks later, I still had not heard anything. I called the service rep. He told me he would get back with me. Later that day he called and said that the District Manager said that it did not appear to be a Manufacturer issue. Dissatisfied, I called Lexus Corporate and after many phone calls back and forth was told that they will not do anything about it! This is completely unacceptable. I will be sure to tell everyone know how Lexus does not stand behind their warranty!!

Incredibly my Lexus GX 470 has the paint peeling off the roof (Already peeled off the hood, which they agreed to fix) and now Lexus Corporate refuses to pay to have the roof repainted. This is not a CHEAP VEHICLE and one that you would expect this from. I am driving around with grey headliner exposed in 2 big areas of the roof and top of windshield- what an advertisement for Lexus to show everyone how bad Lexus Vehicle paint jobs are. So incredibly dissatisfied with Lexus Corporate refusing to make good on a problem that never should happen with a SUV they make. Will NEVER PURCHASE ANOTHER LEXUS!!!

I am writing this review to express my disappointment with The Lexus Brand. I originally leased an IS 250 2008 with 15,000 miles. Within 7 months, the dashboard light up with check engine and stabilization signal blinking. Took my car back to dealer and was told they (dealer) would replace the entire pistons. Since that time Ive had three more incidents of rough idle, stalling, check engine and stabilization signal blinking. The response from the dealer was to perform top engine clean and carbonization. The final straw for me was my wife and traveling on the highway when my car started to vibrate, accelerating difficulties, and completely shutting down.

I am on my third IS Model Lexus and like the product. Unfortunately I have found my new 2016 IS 300 AWD stalls or feels like fuel starvation when I sometimes go to make a turn either right or left at low speeds or intersections. It becomes very concerning when you are turning into traffic or across traffic and it feels like you will not make it across the intersections. The yellow flashing engine light comes on but I have notified the dealership 3 times (at Service Intervals) and no fault can be found. Has anyone else experienced similar challenges with their Lexus IS 300 AWD too?

I own a Lexus IS 250 SE manual. What happened is that my touchscreen GPS has a factory fault and stopped working. As now I am out of my warranties, Lexus told me that I have to pay for it to be replaced and it will cost me R 25,000.00. After telling them that it is a factory problem, they said to me that they can only help me pay 50% of it and they will come out with the other 50% for it to be repair. I think that it is unfair for the customer when Lexus knows that their car has a factory defect and still made the customers liable of paying that. Can I have any help on this issue, please?

I am extremely disappointed in Lexus customer service. We have had 3 Lexus in the last 12 years, this will be my last experienced. My current lease ends in 3 weeks. I moved to Hawaii a year ago. Called Lexus last March 2015. Before making arrangements for my relocation, I had asked what did I need to do and could I move my car to Maui, what to do at the end of my lease, I was told nothing to be done, thank you for letting us know, just bring your car to Lexus Maui when your term is up.Called back this Last April 2016 so I can prepare to return my lease, was told to call Maui dealership to see if they want to take back my car because they are not obligated?! Only the dealership where we lease are obligated... Called Maui Lexus, was told to bring my car in, otherwise had to ship it to Lexus Oahu. Brought my car over to Maui Lexus, they dont want it because the return value is not enough for them to resell... Called Lexus Financial and now I am given a much different version from what I was told a year ago. My car cannot be returned to Hawaii. I was basically told, sorry if you were told otherwise, nothing we can do, we dont have proof of that conversation?! What an awful customer service that is! Lexus never again!!!

I found 3 design flaws with my 2012 LS460L none of which Lexus will fix. The 1st incident occurred in Novato, CA making a right turn from the Ignacio Blvd bridge over 101N to Nave Dr. after a rain the previous day. When the front of the car slid slightly, the skid control turned the wheels sharply to the left forcing the car into the lane to my left. Fortunately, there was no car in that lane or there would have been an accident. I was able to regain control but Lexus refuses to investigate this issue insisting it must be reproduced by a dealer for them to act. This is impossible as no dealer has facilities to do this. The 2nd incident occurred on a hill at the intersection of Willard & Parnassus in San Francisco on 3/14/14. I had made a U-Turn to enter a parking space on Willard and was facing downhill. When I put the car in reverse, it rapidly rolled forward which is not expected in an automatic. I submitted video evidence of this to Lexus and this problem was reproduced by Freeman Lexus in Santa Rosa which, however, has no way to fix the problem, and Lexus refuses to do so though this, too, could be a safety hazard. This 3rd incident occurred on 4/14/14 when, at Woodland Market in Ross, I put my car in reverse and the rear view camera did not come on. I put it back in park and then back into reverse and the camera still did not come on. I made a video of this and sent it to Lexus and went to Lexus of Marin to show them the problem. They would have to take the car but I could not give it to them and explained this would not occur again if the car was turned off and started again - which I showed them to be true. This also could be a hazard but Freeman Lexus cannot reproduce this and Lexus absolves itself of any responsibility. Lexus, in fact, tells me if the car works as designed based on what the dealer can find, they will not fix or investigate the issue even if safety is involved. This violates the Toyota DOJ agreement.

The IS 250 is a great ride that drives well making even those who dont love driving enjoy it. I love the way this car corners. We test drove the gs and es models as well, but they really felt too sedan for me. The SUV model rs was a disappointment altogether. The SUV has a nice passenger capacity. We however were looking for a sportier vehicle that still had room for a family of four. The IS model has just that. However, our two teens dont feel there is enough legroom in the back for them. But Im in love with my car. The smallest interior details really set this luxury line apart from others. The wood used is gorgeous and held up well. These details really add to the cars comfort. I also like the upgrade rims. They are stunning and add just the right amount of bling and luxe to the car. Other upgrades include navigation which we passed on.

The Lexus brand offers small, medium, and large size vehicles for drivers who prefer the best quality vehicles. They have sport utility vehicles with various features to choose from. It has a very classy and elegant look, and it stands out as it is very unique. It is very roomy for times when you are not driving alone but have another passenger with you. The Lexus cars come with space for family and whoever you are riding with. When you are ready to upgrade with Lexus, you are able to choose the way the car looks. You can choose the options and colors you want in the car.

We have owned three Lexus products over the years they have been in the US. The cars are great but the corporate culture has deteriorated greatly. The present CEO and the person in charge of Customer service are not at all qualified for their jobs and they have given Lexus a bad name for customer service. The corporate offices have literally no control over the dealers if there are issues, selling cars is all that matters, not customer service. If you have an issue that the dealer refuses to take care of, the infrastructure Lexus created at corporate is so pathetic you will only be frustrated trying to get any closure.

Lexus has a wide variety of vehicles across the size ranges, from small and sporty to sport utility vehicles. Everyone knows how nice Lexus look. Its a beautiful vehicle that I am proud to drive. Its shiny, sleek, sexy... sporty and fun and it looks fast. You could upgrade any number of options, drive packages, fuel, sound, wheels, drivetrain, payment, interior and color options... The model I chose has limited passenger room by design, I only need or want room for very few passengers, no desire to be the driver of the bus sized vehicles you can have now.

I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

Great handling car. All the amenities you could ask for, super good visibility. Handles like a dream. The leather is like butter. Sun/moon roof. Sharp looking on the road and gets reasonable gas mileage for a vehicle of its type.

I have a Lexus GS460 2011 and been using for more than three years now, and recently my ABS broke down. We bought new one for 4,000 dollars. After replacing it, unfortunately, the same problem occur. That means I have to buy again new one for another 4,000 dollars. Company should make it cheaper because the cause of the problem is from the manufacturer side. I am thinking of buying another car before the incident happened but now I have doubts and confusion to buy or not because Im scared to take risk the same issues might occur.

Lexus has different types of cars and models. They each have certain aspects that make them differ from other models. The range of prices between models is reasonable. My car is a fresh new model and it does not look like older models. Its spacious inside the car and everything is easily accessible. Their buttons are not too complex. Theres not much upgrade car room but buttons are easy. It has camera bluetooth and wifi calling phone setting but nothing much more. The space is big but the seats are not comfortable. Its hard leather and it is not cushioned much.

Have owned several Lexus models very reliable All models. Only problem on 2013 Rx 350 has been front parking sensor will not go off. Otherwise just brakes and tires have been replaced. Sorry but the above is all I can say about Lexus SUV.

2010 RX-350 headed to Florida on Vac. When we started using AC the floors got damp and to the point of soaked. After googling possible ideas the common issue was the AC Drain plug was clogged. Being a 2010 Lexus with 50,000 miles on it I would never expect this vehicle to have this issue. However here is a few things I did to try and save my vacation: First I removed front and rear Seats, completely took out the Carpet, dry out carpet and soaked insulation, opened drain plugs on the floor boards, drained as much water as possible, wiped the remaining moisture out with towel. After driving for a few min. I could see the water seeping in. It was a Sunday, I spotted a Pep boys open in Jax Beach. I ask them if they could unclog the AC Drain Hose under the Car (for them it was a typical experience). I didnt have a lift to do this myself. The mechanic was nice enough to blow air into the hose and drain out the Blockage (This is ok but it just blew the slug back into the AC Box.) so yes this was a success for 1 day and then the hose became clogged again. I went to Lexus on Atlantic Blvd Bromfords, they were explaining to me the number of charges I would be facing with Diagnostic fees and Labor and etc. all business, good for them, not what I wanted to hear from a Dealer that is all too well aware of their AC issues with Lexus. With Service of such you just walk away. I went to the next Dealer down the road, Toyota. The Service Manager was very helpful but still not able to help me out. He did explain a lot of options and understood my issue. So here I am on VAC with a 2010 Lexus that I will drive up on ramps and attempt to unclog the hose with weed whacker line as suggested. It could help or it may not. Looking forward to get back to New England where I may be able to get assistance from friendly Auto Dealers. Maybe I will be lucky, Next Lexus will need Flood Insurance and Weed Whacker Line.

My engine was strangely replaced by Lexus for an unknown reason. When I called and asked why they would not give me an answer, its only warranty from nine years to the day the car was made. When I brought the car broke down from a misfire. They told me it was carbon buildup on the engine. Three years after, I had a letter in the mail stating if my car misfired they would replace the engine up to nine years from the day the car was made by the factory so I got a new engine. I called Lexus, the corporation and they would not tell me why these cars needed a new engine. The engine warranty on it was only one year on the new engine...I would have like to known why such a major engine problem and the car was never recalled. Also another problem was the power steering locked up while driving. If I had been on a highway doing 70 that would have been quite scary I would think. Sounds like another recall should have been made there. I have read many complaints for that problem.... And lastly my melting door panels, what a mess! Started pretty much early on looks terrible ... I had dashboard fixed cause Lexus ruined it when installing a new radio. Good thing cause if it were like the door panels it would be a disaster.

Rain sensor for wipers does not work properly... Wipers are always wiping in dry conditions. The sensor is bad. The dealership cant change out as they say Lexus wont pay for part. I have a 2014 rX350 which Ive complained about this since the car was 6 weeks old (purchased end of Oct 2013). Now the car is 8 mos old and Ive brought in at least 3 times with this problem. Whats up with Lexus? Quality Performance of this feature is not satisfactory. Reliability of this feature is nil.

There are very nice features on each model that they carry. The colors are very bright and colorful, and running is smooth. A lot of nice cars to choose - many sizes, model, very good price for what youre getting and safety is a big factor also. The room in the car is great. The family and all the cargo I put in it while we get ready for a trip is unbelievable and I still have plenty of room left. The upgrade and performance is very good on this car. The personalized features are actually what I wanted and I could not ask for anything more.

Purchased new 2017 Lexus (our 3rd) and canceled the balance of our Enform for our old Lexus. However, after multiple calls, emails and over 10 weeks, still no refund. Lexus customer service failed to provide satisfaction, just stating they are behind in payments. Furthermore, when I purchased the 2017 Lexus I had asked twice for a customer survey (for dealership/sales), still, no survey and I bought the car in early May 2017.

We bought a RX 330 that is fast and reliable. The technology package is state of the art with everything you can dream of. The car is very luxurious and comfortable too. The appearance is sports utility vehicle savvy and sleek with and a little style, bit of sexy in it. It fits my needs with style and is one of a kind. The inside is spacious and fits the whole family including a dog or two. It is very roomy and comfortable. Their technology package is out of this world. It is suited for every age, and is a perfect family car for all ages. I would definitely recommend this car for anybody looking for beyond luxury at an affordable price.

My 2008 Lexus Rx-350, the dashboard were cracking and its just only 40,000 miles. And also some of the cosmetic area are started chipping like two side mirror was cracking (clear coated paint) and also the tail back handle has already chipping (clear coat paint) and every time I car wash, the sunroof has also leaking water. But the engine performance were like top of the line. (Acceleration, steering easy to handle - were excellent.)

The dashboard of our 2007 Lexus 350 RX is cracking. Now chunks of the dashboard are following out. We contacted Lexus and were denied any help in fixing the dash even though they know that the materials used were defective. We are extremely disappointed.

I am just bought a brand new 2108 RX350 on July 4, 2018, and already having with this issue (steering wheel make noise when make a turn left or right). I am very disappointed because just 2 weeks driving and a car got the problem. What is kind of quality of Lexus? What is a Lexus brand name??? I wish I can return or change difference car. Might be this is a last one and never buy again. Hope everyone can read my post then dont buy Lexus. Otherwise you might make the same my mistake.

I took my Lexus to Wilmington Delaware Koons. They say that my SUV was in good condition. Meaning no problems. I took my SUV to New York and noticed that I need an oil change. None of my filter was ever changed. The oil was dirty. I mean really look like mud. New York stated to me that I may get oil flushed and you cant let your oil get this dirty. I was really, really upset. I showed him the papers from Koons where my oil was done less than a month ago. My filters was changed. Lexus Koons took my money and never changed my oil. Lexus Koons stated that my car need a harness wire. That would cost $2900.00 plus labor. It had problems starting. My brother cleaned my battery cables. My car has been running fine.

Horrible experience in customer service. I was calling to understand the bill and I thought I was speaking to a robot since the supposedly person only asked questions and when I requested an explanation only received, I will mail you the contract. After almost 20 years being a Lexus customer I do not deserve that treatment.

The touchscreen mode on the GPS/Information display screen unit has stopped working. I was told it cannot be repaired and must be replaced at a ridiculous charge. How can a unit like that not be repaired?

False advertising gas mpg, New car Lexus RX 450h 2013 - Numerous complaints to Lexus Co. and Bergstrom Lexus Appletom have not resolved gross disparity of advertised 30 mpg compared to actual 22.3 .

You can always spot a Lexus. Theyre sleek, stylish, fully luxurious and theyre desired. It has modern features, has a streamlined body and its very beautiful. There are so many options, too. Sedans, SUVs, convertibles, they literally have everything you could want. You can get leather seats, custom colors and custom paint jobs if you desire. You can also get fuel economy features, and some awesome entertainment options if youre into that. Bluetooth equipped so you can connect your mobile device for hands-free operation. In addition, you can have as many as five or six passengers depending on the model. If you need more capacity, there are SUV options to suit your needs. A full sized sedan also has ample seating and youre never going to feel claustrophobic. If youre looking for affordable luxury, Lexus is the right choice.

If I could rate 0 stars I would. I lease a Lexus IS300Fsport, I have had it for about 1 1/2 years now and I have had several issues with my car and Lexus does not care about trying to fix my problems. Ill start with when taking it in for oil change and regular service I advised them that my rear passenger tire had a problem because it was losing air and I was having to fill the tire every two weeks. I was told on 3 separate occasions there was nothing wrong with the tire. In December on my way to a meeting 2 hours away from home on the Turnpike I had a blow out on that tire. As of today I am still waiting for the service manager of the Fort Pierce location to call me back. When taking the car to a tire place I was informed that all 4 tires needed to be replaced as they were all cracked/dry rotted. This car is only 1 1/2 years old and has 25,000 miles. I was then shown that I needed brakes in the front. I spent $1,700.00 for tires and brakes on a new car. I have had many cars in my time and have never had to replace tires and brakes that soon and that low mileage. When I called the corporate office their response was that it was not uncommon. How is that even possible. They had no interest in helping me. On December 25, 2019 I got in the car to find a very nasty wet odor, I proceeded to feel the carpets and found that the passenger back carpet and under the seat was very wet, I dropped it off to the Kendal dealership as I was down there and going out of town. They had my car for 17 days. Never called to update me about the car nor called at any time to tell me what they were trying to do. I called every two days and got no information. After 17 days they called to tell me that they could not find anything and that I needed to pay them because they took the passenger seat out (without calling me to let me know this). By the way the car is under warranty. After 17 days I picked up my car with the same wet smell and wet carpet with them telling me I must have left a window open which I did not! They would not even dry it out for me which I asked them to do so that I could see if it happened again. I left the dealership and noticed that the cover plate underneath the car was not attached and was dragging, I went right back for them to tell me that it was not a big deal. It just needed to be clipped on, well why would the service person not do that before taking the car down off the lift. I then get home and it was dark at this point, but the next morning I woke to see that my driver side rim is destroyed!! I called the dealer immediately to advise them of this for them to tell me the manager was on a business trip and would return Saturday 1/18. I am at this point still waiting for him/her to call me back to discuss this matter. This is a lease and I can not turn the car in with a destroyed rim nor do I want to drive a $50,000 car that is only 1 1/2 years old with a destroyed rim. I am so disappointed in Lexus product but even more so with their staff/managers at more than one location. I would advise anyone thinking of getting a Lexus to spend your money elsewhere. I have been the owner of very expensive sports cars and have never had problems like this. The worst part is that Lexus does not even care! I guess that is what you can do when you are such a big cooperation. My daughter in law was either buying my lease out when it came time or getting a Lexus. I have advised her not to do either.... Very unhappy customer!

Lexus has small, midsize, and large vehicles. It has hybrid options too. They are very high safety and overall appearance. They also have great customer service. The details on this vehicle are classic so if you purchase a used or new car, you will be satisfied. This company takes great pride in producing luxury vehicles. The buyer can upgrade to meet a variety of personalization such as rack or foot board on an SUV, a sunroof, tinted windows, seat warmers, and wheels. The RX 350 sits 5 people comfortably even if one person is tall. The back seats recline a little to add extra comfort on long trips. The driver has the ability to boost their seat for better visibility.

Lexus come in various styles; Hybrids, sports, and sedan, and SUV models. The best thing is that it has safety issues, which is the state of the arts. Moreover, its reliable with lots of comfort and at affordable prices. I really like this brand. The comfort features are really nice and makes you truly enjoy all the comforts of sitting in your favorite chair in your home, which also comes in any of your favorite colors to fit even the most variety imaginable. The upgrade from the previous models are truly noteworthy. The GPS, along with rearview cameras and signaling when theres on coming traffic on either of your blind spots. The warning features are really good news. Theres also a lot of room available in both the front and back sits. You can comfortably fit five people in the sedan, and 11 individual the SUV model vehicle. The sports car however can only fit two passengers in that model.

I have driven Lexus autos for years and have loved every one of them. This year I purchased a 2016 RX 350. I like everything about the car except: It wasnt until I owned the vehicle that I noticed what feels like a vibration under foot when accelerating from a standing start. There is also a strange noise, which I identify as a groan, when accelerating after slowing down due to traffic or turning a corner. All of this occurs when driving normal not under hard acceleration. Sport mode helps but I dont want to drive around in sport mode. Also, driving the new eight (8) speed transmission is not a pleasant experience. At city speeds it always feels that the transmission is in a higher gear than it should be, causing the engine to lug. I would have thought Lexus would have caught this in testing but, now that the car is released, I cannot believe they are not addressing the issue. This is VERY un-Lexus-like!

Wonderful car 4 door sedan, 2006 year, normal maintenance, few repairs runs very well with 150,000 miles, 25-26 mpg runs on regular gas. Very comfortable. Back seat a bit tight for tall people. Has backup camera and syncs with phone.

Driving a Lexus hybrid (RX 450h) I dont need an office. I can park the vehicle, fire up my internet hotspot on my phone, pull out my computer, and conduct business. The hybrid battery keeps me warm in winter and cool in summer. I average 30 miles/gallon and it has enough storage space for almost anything I need to haul.

Of 4 Lexus autos Ive owned this is my first nightmare. Ive talked with dealership in Torrance, CA for over 5 hours and 9 people later; Lexus just no longer cares about their customers. They have lost being #1 in true service. We ordered this nice new RX 350 (build online) and after 60 days kept asking the dealer if he could locate sooner than a 6 month wait. Finally our salesman at Henessey reached out and said he had one but no factory tow package (jet skis). He said one could be added by them after the purchase. Many, many, many conversations later - IT CANNOT be added! Lexus changed the wiring harness in the 2016 RX 350. My dealer should have known this!!! We are really pissed off in the dealership as well as Torrance but apologize and neither will work a trade since we have titled it, without us coming $4500 out of pocket!! This will be the last Lexus for me, we have learned (burned) our lesson. People are now whispering aftermarket but Lexus has the wiring fix, just wont step up and assign it a part number and make it available for consumers to purchase. Instead anyone wanting their tow package in their desired color and interior trim package better be prepared to wait because LEXUS NO LONGER CARES!! The worse 50K purchase Ive ever made!

In todays [August 9, 2013] Wallstreet Journal [delivered in Minnesota] Lexus advertised they would do a 0.00 money down, $299.00 per month lease for 36 months on their CT200H. The Ad is clear but Lexus of Maplewood of Minnesota would not honor the ad. I like the car, but they are saying it should be $370 per month for 36 months.

I purchased a brand new 2015 Lexus IS 250 in the South Atlanta Dealership. I cant complain about Bryan, the person who sold it to me. He was great. Now I had to bring it in for my first free 5000 miles service. I drove 1 1/2 to Atlanta thinking they were going to do the first oil change. When I get there they tell me it is not for an oil change. That my vehicle because it is the F Sport doesnt require an oil change until it reaches 10,000 miles so all they did was check the fluids and the minimum service supposedly required. Now I just took it in for my 10,000 mile service and they do the first oil change. I ask Colby what oil they use, the blend or the full synthetic and he tells me he used the full synthetic. The full synthetic would not require me to change the oil until the following 10,000 miles but when I leave the dealership and I look at the sticker they place on the windshield I notice it requires me to change the oil in the next 5,000 miles. I do not understand. So I am guessing they used the blend and not the full synthetic. Not only that, when they give me the paper stating the car was complete and I go out to get my car I see a young gentleman jump in my car and drive off on it. I ask one of the person at the service desk why did they take my car again and she starts trying to contact and find out who had it. A couple of seconds passed and here they bring it back to me. As the young gentleman comes out of my vehicle he states he had left something inside my vehicle and had to get it, but why just not open the vehicle and take whatever item he had left inside instead of driving off on it? Now 10 days later my maintenance light comes on stating my car is due for an oil and filter change. I called the Lexus service department and they tell me they forgot to do the reset and that is why the light was coming on so they guide me on how to do it through the phone. I am really disappointed about the service provided here. Dont know if they just didnt care because it was the first 2 free services provided to me. Honestly I love my Lexus but I am not sure if I will drive another 1 1/2 to just get a poor service done on my vehicle. Will probably just use a Toyota dealership here in my area.

This brand make car that look very attracting and stylish, it has a strong engine with a quality in a long run. Beside it has the latest technology nowadays to fit consumer needs. Also, it looks very luxury, from the body and front, they are very high quality build and look strong. The color also look very nice to fit the car body. It is very fun to drive the car like Lexus, it tell exactly the person who drive the car to be success. All the audio system is very premium and expensive that feature the premium sound. Plus it is large enough to care the whole family, the capacity is very big and the trunk is also big to have all the luggage for travel and go on vacation.

In February of 2013 I leased a 2013 RX350 from Lexus in Peoria, IL. I kept smelling an odor coming from the vents and took it back to the dealership to fix the problem. They sprayed disinfectant in the vents and brought it back. That was in August of 2013, I could still smell it so they picked up the car again, sprayed again and changed the cabin filter. Still the smell was there! I have called the corporate office and they wont do anything more about it. In September I had to go to doctors office, received 3 shots and my doctor sent me to emergency room, got more shots and they did some blood test. They think I had an allergic reaction, we think because of the mildew. When I told corporate about this they said it was because of my driving habits,???? I have tried everything I know to do. In February 2014 I had ANOTHER allergic reaction, was sent to doctors office and had to get a shot! Was in bed for the whole weekend again. I am only leasing this vehicle and they wont fix it!!

I have a 2005 RX330 with 87640 miles on it. I have taken it to Lexus for almost everything because I wanted it to last a while. I went to get it inspected yesterday and was told that it failed inspection because I have to replace the PS rack and hose that are leaking - estimated at 1750 +350. So far this year I have paid almost $4,000 for repairs including new tires, new struts and tire alignment (twice - first time alignment did not work). When I looked this up and read some of the reviews, it appears I have company for this issue and others like the dashboard cracking, headlights, etc. I dont know what to do now - fix it and hope the problems stop or cut my losses and trade it in. In any case, I think that Lexus should pay attention to this and cover at least part of the cost as this is not due to wear and tear. I had a Mercedes with almost 350,000 miles on it and did not have all of these problems.

My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES 300h after many attempts. Lexus of Kendall dealer said if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said its not a Lexus defect because on one side it is perfect circle. I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply.I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus. Photos from March 2017 and Feb 2019 are attached.

Bought a RX350 (2008) Certified Preowned Lexus in 2009 from PARK PLACE LEXUS OF PLANO, TX. In 2013, I noticed a crack in the dashboard by the driver’s side vent. Called PARK PLACE LEXUS OF PLANO, TX and was told cracks in the dashboard are not under warranty and it may have been caused by what I was using to clean the dashboard. After arguing with the service guy he went to the service manager and they agreed to repair it and they did.Now in 2018, I have two cracks in the dashboard by the passenger air vent. Researched on the internet to see if other Lexus owners had similar issues. To my surprise many owners have this issue and Lexus had offered to replace the entire dashboard if you have cracks or melting of the dashboard. The dealership told me I needed to call corporate to obtain approval for the dashboard replacement. I called corporate office and they did not show the cracked dashboard had been previously repaired and the offer to replace the defective dashboard had expired in October 2017. I asked if they could repair just the cracks like last time and was told that decision is up to the dealership.I called PARK PLACE LEXUS OF PLANO, TX to see if I could still get the dashboard replaced or repaired. Their system showed the crack in the dashboard was repaired in October 2009. The dealership did not correspond to corporate of my previous repair which I have documentation and receipt. After speaking to the service representative and service manager they will not replace the dashboard since it is up to corporate to approve and will not repair the cracks because one of the cracks is in front of the airbag.Bottom line to replace the defective dashboard I will have to pay approximately ~$2,000. I bought a Lexus based on the reputation of a quality vehicle. Had I known it was so cheap that the dashboard would need to be totally replaced in less than 10 years my decision would have been different. I understand vehicle parts wear out and need to be replaced but not a dashboard. This car is always garaged at home and at work and only has 76k miles. A dashboard should not have cracks on a vehicle this soon and definitely not on any quality luxury car. Based on this experience I would strongly recommend others to stay away of a LEXUS and PARK PLACE LEXUS OF PLANO.

I bought a brand new Lexus GS 350 in December from Lexus dealer in Raleigh NC. I paid $3000 for Navigation system in car. Car itself sticker price over $50,000.Navigation system had older road map, and 3-year old roads does not exist in this system. I asked Lexus dealer in Raleigh NC to update system, which most $100, navigation system offers free. Lexus want additional $250 for changing this software after paying all the prices for the car and very expensive price for a GPS Navigation system. SO for any one buying a new car, ask the dealer to install a new software before you pay for the old system.

I bought a car from someone which still has extended warranty until 180,000 km. I brought my car to Lexus Dealership to fix the noise. They asked me to call Lexus Canada to transfer the ownership & warranty and I did that on the phone. They told me alls done. Afterward I was been able to fix my car at Lexus Dealership with no charge. And today I am going back to fix the VSC light engine turn ON. They told me that my extended warranty is expired. I called Lexus Canada and they told me that I did not transfer the ECP warranty when transferring the ownership and my extended warranty is no longer valid.The person that I talked on the phone said that he could not let me talk to his supervisor, and he could not give me his last name. His first name is Christ and his Employee No is ** or **. He talked to me very rude and impolite. I just came back from the States. I have been driving Lexus for the last 12 yrs (2002 LS430, 2005 SC430 and 2009 ES350). My family & I are very pleased when we have to go to a Lexus Dealer fixing our car, because they treat us so nice and with respect. I am very disappointed with Lexus Dealer in Montreal.

Have a Lexus GS300-2006 with 114K. It is now burning 1 quart every 1000 miles. Lexus Customer Service assures me this is normal, they even have it in the manual! It is normal for even 1 qt. every 600 miles according to Customer Service Rep! Unbelievable! My car is also starting misfiring, has carbon buildup. Lexus says, too bad, you are out of warranty and they will not help. I thought I had bought a great car and have had the car in for all services and oil changes. Meant nothing to Lexus. I bought this car certified and have babied it. To make an engine that is having this problems at 114k shows it is a horrible car. Repairs would cost over 8k. Never buy a Lexus. Their engines are build to fall apart. I would be interested in joining a class action lawsuit.

I just brought my 2006 Lexus RX400H in for the 35,000 mile service and to have brake pads checked. I was told that I need not only brake pads, but rotors and calipers on all four wheels with only 36,000 miles on the car. Two years ago, when I had about 25,000 miles, I was told that I had to replace all four tires. The cost was $1,500 and the dealership wouldnt let me leave without replacing all the tires. I have owned many high end vehicles in my 65 years and never have I had to replace all four tires in such a short time and certainly not a two thousand dollar brake job at 36,000 miles. Something is very wrong here. I bought this car new at IRA Lexus in Danvers, MA in March of 2006, and have overall been pleased with the car. However, this kind of component breakdown (or brake down) is unacceptable on a car which cost $53,000 when I purchased it. I believe that the parts had to be faulty or below acceptable standards for a high end car like Lexus. I look forward to hearing from you soon. This is a very disappointing and costly situation, which I do not feel is up to Lexus standards. Please respond.

Lexus is a great brand. The vehicles that the Lexus brand offers has a look of luxury. It offers many different styles and sizes in cars and SUVs. I love the add on options. Lexus brand offers many upgrades and personalized options for you to add on for an additional cost. You definitely get what you pay for with the Lexus brand. My Lexus LX SUV is pearl white and despite it being over ten years old I get compliments on a regular basis. It still drives wonderfully and I havent had any issues with it either. The leather interior, heated seats, and built in GPS makes ride very comfortable. It also offers plenty of space for passengers to enjoy their ride. There is enough space for 5 to have plenty of room, including plenty of leg space for backseat passengers as well, which makes the LX perfect for long distance trips.