This brand of car has been one of the most reliable vehicles Ive ever purchased. The car has all the Bells and whistles. Fully loaded and electronic features way ahead of time. This car has been the most reliable car in the maintenance has been the most. Also, this car can cover receivers with all the ladies. Passenger airbag, heated seats, black luxury reclining chairs and DVD players in the back for the comfort of the kids as well as adults. I would highly recommend this car (Lexus ls400) to anyone and I would purchased this car again.

Complained of rubber trim falling apart around windshield housing, service quoted 800.00 to fix normal in Texas, car 3 years old in Warranty and extended, not covered. Dash was getting sticky and soft, dealer stated normal in Texas. Told them my 1996 Ford F250 has never seen the inside of garage. Dash is excellent. Car has been very reliable, had several recalls (valve springs etc). Alternator and fuse block both broke as the car was out of warranty 3 weeks 1600.00 to repair, tough luck.

The brand offers from small hybrid to larger, mid-size SUV. I have found that I like a variety of cars from this brand, including the hybrid SUV. I like that it has a sleek, rounded appearance. I do not care for boxy style hybrids. The interior is sleek and there is ample room to seat five. There is also a generous truck with plenty of cargo space. People are normally surprised that it offers as much room as it does in the inside. It is an efficient car. The controls and navigation device is good. Television options are there, however I am happy with my initial purchase and do not need anything additional to the model of my car.

I purchased a used 2008 LS460L from a Lexus dealer in Westminister, CA on 1/19/2015 - it had 90,067 miles. I have driven a 1999 LS400 with 82,000 mi that now has 225,000 mi. It has been the best car I have ever owned and never had a major expense. In fact all I have done since 2001 is put a starter in it at 151,000 mi. A broken trans. mount ($275), a rack and pinion, a cereal cable I broke, and an interior brake light bulb, 2 timing belts and two sets of iridium spark plugs - and the usual brakes, rotors and Mobil1, etc. I have never taken it to a Lexus dealer to get Charbucks and Bagels! I expected the same or better from an LS460L 15 yrs. newer ! Boy was I ever wrong.Now I have to replace both upper and lower front control arms or bushings The dealer wants $585 for ea. control arms or you can order after mkt. on EBAY, (i.e: two control arms for $189, which I did and they were put in at a shop for $180). The dealer quoted on 2/1/2013 - was $1875.81 parts plus $585 labor = $1460.81 + tax. It cost me with overnight postage from NY to Apple Valley, CA - UPS $115, parts $189, labor $180 = $393 TOTAL. The labor took two hrs. and $89 for another alignment. I still need the rear control arms put in as it is not in specs. Still!I just took the car on a road trip 3000 miles and had no problems. However the rear control arms still need to be replaced and the bushings are available on eBay for $49 for both sides, or you can pay the Lexus dealer $123.85 x 2 for control arms for both sides rear = $247.70 and $541.57 x 2 control arms - both sides 4 total $1330.84 + LABOR (?) + tax.

We have owned three Lexus products over the years they have been in the US. The cars are great but the corporate culture has deteriorated greatly. The present CEO and the person in charge of Customer service are not at all qualified for their jobs and they have given Lexus a bad name for customer service. The corporate offices have literally no control over the dealers if there are issues, selling cars is all that matters, not customer service. If you have an issue that the dealer refuses to take care of, the infrastructure Lexus created at corporate is so pathetic you will only be frustrated trying to get any closure.

In 2008, we purchased a new 2008 RX-350 from a Portland area Lexus. Prior to purchasing the vehicle we spent months researching the Lexus brand, reliability and customer satisfaction. We are over 3 hours away from the closest Lexus dealer. Having heard and read mostly good reviews, we opted to purchase the vehicle described. We have taken excellent care of the vehicle and all of our maintenance has been maintained current by our only local Lexus family Toyota dealership in our area. The vehicle has never been in an accident. Seven years later we have had several unexpected repairs required to keep the vehicle running. First was the NOC sensor (slightly under $1000). Second was the rack and pinion (slightly over $1000). And the latest was a transmission replacement. The vehicle is just outside the powertrain warranty. The total costs of these repairs has been over $7200. Even the local Toyota service representative said this should not happen with this car.I have contacted the Lexus goodwill assistance number and they agreed to pay for the parts for the latest repair. While that is good of them, it is my opinion that the loyalty of Lexus belongs to their company rather than their customers and they certainly choose not to stand behind their luxury product. It is disappointing Lexus does not show the same loyalty to its customers when excessive repairs are required to what should have been a more reliable vehicle. I would like others to be aware of the Lexus quality of service and loyalty and recommend that you buy a car from Honda/Acura whom we have had excellent service from and been shown truly good loyalty and certainly stand behind their product.

I just move from the mainland to Oahu. Did not think to call Lexus prior to moving in regards to my navigation system. When my car arrived I did call Lexus to find out how I could upgrade my system since it did not work here and the person I spoke with not only was just concerned about my issue, but probably told me there wasnt anything that Lexus could do about it. So now a blank box in the middle of my console and no help from Lexus to guide me to how I can fix my problem. I am so very very disappointed - not only that GPS does not work, but the lack of concern regarding my issue was absolutely appalling. Boo on Lexus customer service.

A multitude of vehicles ranging from small to large and includes sports models. They are high quality and a must have. Many features which include navigational systems, satellite radio, high definition radio, USB and SD card ports. There is Bluetooth connectivity, easy steering, emergency braking assist and more. Upgradeable tire and rim package and specialized paint job and custom colors. Can also upgrade to moon and sun roof. Also, there is enough head and leg room to comfortably fit 5 large adults and plenty of trunk space to store items and groceries.

Lexus is a luxury car for middle class income earners and it is affordable.. It is environmentally friendly and of quality standard. The spare parts are easily assessible. The model gives the drivers optimum handling on the roads and one feels very comfortable using. It is a car after driving, one still dreams of it whilst sleeping due to it smooth sailing.. I recommend it to every one to purchase it. Life is good when driving Lexus.

This car (Lexus ES 330) is very good now and has served me well. I have had it new since 2004 and still running like a champ. I have liked this car from the beginning and still do. Its design is not too over the top and theres not a lot of extra bells and whistles. Just enough of a design to keep it simple yet it works. I dont need all the extras, I just need basic transportation and most of all safety is the biggest plus in any car. I believe in safety first and foremost. This car being 12 years old still has some of the goodies. It has the sun/moonroof, lots of airbags and antenna in the window vs. actual antenna that you see on cars. Its a 5 passenger car and has great sound from the stereo and many speakers too. It also has leather seats heated for your comfort, dual thermostat for the heater or air conditioner and lots of trunk space you can open from the inside of the car.

I am extremely disappointed in Lexus customer service. We have had 3 Lexus in the last 12 years, this will be my last experienced. My current lease ends in 3 weeks. I moved to Hawaii a year ago. Called Lexus last March 2015. Before making arrangements for my relocation, I had asked what did I need to do and could I move my car to Maui, what to do at the end of my lease, I was told nothing to be done, thank you for letting us know, just bring your car to Lexus Maui when your term is up.Called back this Last April 2016 so I can prepare to return my lease, was told to call Maui dealership to see if they want to take back my car because they are not obligated?! Only the dealership where we lease are obligated... Called Maui Lexus, was told to bring my car in, otherwise had to ship it to Lexus Oahu. Brought my car over to Maui Lexus, they dont want it because the return value is not enough for them to resell... Called Lexus Financial and now I am given a much different version from what I was told a year ago. My car cannot be returned to Hawaii. I was basically told, sorry if you were told otherwise, nothing we can do, we dont have proof of that conversation?! What an awful customer service that is! Lexus never again!!!

Called in yesterday to a Brisbane Lexus dealer to get a value on my 2017 Lexus ES350. The vehicle is 27 months old, in pristine condition, has just had its 2 year service and has under 18,000 klms on the clock. I was offered in the low $30k should I want to sell it. WOW! How can a vehicle be devalued by over 50% in just over 2 years? No wonder buyers are looking more to buying demo or second-hand vehicles. Maybe it would make good financial sense to check the resale value of BMW, Audi or Mercedes before looking at a Lexus. I am still in a state of shock!

I love my 2006 Lexus RX h400. I had no problems and had great service from my local dealership (Meade Lexus of Troy, MI) but I was surprised and disappointed when I was told my entire steering column needed replacement (cost $1350). My SUV has never been in an accident and I was told that perhaps a pot hole had caused the problem. I can understand things go wrong with even great cars like my Lexus, but I didnt expect to foot the entire bill of $1350 when the failure of the steering column was not caused by me.

My wife purchased her second new Lexus SUV in 2013 and was a diehard Lexus repeat customer. Her new Lexus RX450H is an expensive luxury class vehicle, and she justifiably had expectations that it would be a safe, reliable, and comfortable vehicle. It turned out that it is none of the above, and furthermore the Lexus people not only don’t stand behind their product, but knowingly deceive their customers regarding the quality of their products at the time of purchase.This vehicle and many other Lexus models have a faulty evaporator component in the air conditioning system which drains condensation into the cabin causing mildew and bacteria to develop and grow. We became aware of this after the terrible smell inside the vehicle became noxious. The Henderson, Nevada dealership where we purchased changed the filters at our cost and the problem persisted.Eventually, we learned that Lexus was aware of the vehicle’s defect when they sold us the car. Now, there are class action suits against Lexus for this specific defect, and the corporate office’s refusal to remedy the defect. While the corporate office acknowledges the defect and has issued several Technical Service Bulletins, or TSBs, which gave guidance to the dealerships and suggested specific language to placate the customers concerns, no recall has been made and Lexus admits they do not have a plan to fix the defect.After numerous attempts to resolve the issue on our part we have not received satisfaction in resolution of this defect. The corporate office claims resolution lies with the dealership, and vice versa. What is dispositive is that Lexus products are not the reliable vehicle they once had a reputation as, and after sale customer service is deplorable. So, look a little further if you are considering the purchase of a Lexus in the luxury vehicle market.

There are lots of different models that included 450h 2015-2018/GS and GX. Also there is the RC F and there are many more. The Lexus brand has a sleek design with a sporty type feel. It comes in a variety of colors. Its features include fast engine fuel efficiency and comfy. Upgrades include F sport package: tuned adaptive suspension sport interior styling including exterior badging, mesh, grille, front spoiler, and rear valance. Also leather interior trim.

On January 18, I filed a complaint about my accident with 2007 Lexus 460 where none of the safety features in the car operated which exposed me and the passengers to serious danger and hospitalization. You definitely know that European cars are well equipped with operating safety features. Of course, I was disappointed with Lexus’s safety features failure. This may drive us to think which is safer, Lexus or Mercedes or other European cars. I do look forward to hearing from you favorably. Thank you.

What a pleasure & a delight to drive this car! Just completed a car trip from Prescott to Tucson and back. The safety equipment is fantastic! There is a learning curve, but it’s worth it. This car was worth every penny! Very solid & secure! Fun to drive AND it really moves!!!

I am very impressed with the Lexus extended warranty. Two years ago, while having my vehicle serviced, I was informed that my steering was defective and leaking. It would need to be replaced. The cost was over $4000.00. My extended warranty covered the entire cost with no copay required. This one repair more than tripled the cost of the seven year warranty. I have had extended warranties with other vehicles that I have had, but none as good as this.

I am wondering how Lexus rates so high for quality and service. I have purchased a 2013 Lexus ES 300h fully loaded and have been very disappointed. I respect JD Power’s results and this is why I picked the Lexus ES as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years, and Lexus has been the worst customer service I have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person who feels this way. After my situation, I started to go online and found many other people with the same concern. I think when a company rates other corporations, it should look at websites, forums and related blogs to get sense of customer satisfaction. I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood steering wheel - none of the wood is heated, ventilated front seats that do not work very well, no sunglass holder, no compass on the mirror if you upgrade to a GPS, and very poor voice commands on the GPS system. The vehicle feels very cheap; when you close the door, you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and subwoofer replaced as it blew, and a door speaker and the system still sound terrible. Lexus just band aids the issue and is not fixing it. My fear is if Lexus cannot remedy a stereo issue, what will happen when it is a really big issue?

Please review this article before considering the purchase of a Lexus as there are fees once a one year. Grace period expires for both the remote start feature and navigation. https://www.thedrive.com/news/18313/lexus-charges-a-subscription-fee-for-remote-start

I recently purchased a 2010 RX350 (my fourth Lexus after owning a RX300, RX330, SC430). This has an extremely noisy engine upon start up and for the first 5-8 miles of cold operation. The noise has been identified by several online experts as such things as injectors, timing gears or chain but I believe and just recently confirmed with a Master Lexus Technician that its a poor piston design with their 3.5 L engines. The noise is a scuffed piston noise (indicating too much piston to cylinder wall clearance) and I also believe the piston skirt is too short allowing the piston to rock in the cylinder when it is started cold. I find that the Lexus store explanation that they all do it is not acceptable. I have a GM Duramax diesel that is quieter upon start up than this 2010 RX 350. I am guessing that at some point, the engine will begin to use oil and get louder. I am not sure what I will do as I may sell or trade of the RX350 because it is just unacceptable for this luxury car to sound so disgusting. I would not recommend this vehicle to anyone until a proper repair is completed. Probably should see about a class action suit against this engine.

2014 ES300H - Will NEVER buy another Lexus nor recommend one to family/friends. They DONT stand by their product. Car was only 3 years old & the front passenger door lock malfunctioned. It needed a new door lock actuator. Because I was out of warranty (over 50K miles), they said it wouldnt be covered & the cost was significant. The dealership convinced them since the car was still new, they should cover the cost. Eventually they did. Approximately 9 mos after that lock malfunctioned, the driver side one did the SAME thing. Obviously theres some defective parts in this car given it just turned 4 years old. This time Lexus said theyre not paying for it - they already gave me a courtesy service last year. Can you believe this? Didnt want to hear anything about it even when I tried to call. Wow - so much for customer service! Car wasnt even 4 years old and BOTH door locks stopped working. Think there may be a serious problem here? This is not only an inconvenience but also a SAFETY issue! The dealership was even shocked Lexus wouldnt pick up the tab. Given the car sticker was $48K and bought brand new in 2014, you would think they would backup their product, especially a Lexus. Dont count on it... reconsider before you buy a Lexus!! Truly not the same car it used to be.

I was sitting in traffic and heard a pop. The next morning the interior lining in between the glass had a long separation in it. Took lexus IS 350 to lexus dealer and was told that a rock caused the break. Well, there is no chip in the glass but there was a chip on the top of the roof that had taken a large chip out of the paint. The hit was in alignment with the latch where the top fits into the windshield area...of course being a female, it was clear that the repair manager was right and I was wrong... we are treated different even in 2015. There is no hit on the windshield and due to my experience as an insurance agent for 30 years and having taken glass repair classes, I strongly feel the cause is a stress break caused by the roof structure and the design where the convertible top meets the windshield. The corporate office is to check with the service manager...hear what he says. Now really do you think he will change his story??? I ask that but got the standard answer...he is the service manager. I expect nothing but a run around even after being a loyal Lexus buyer of 5 Lexus....will never buy another Lexus unless they admit that stress cracks do happen and this is one. Beware of Lexus cars...run.

You know I am a person who never misses a payment. Leased a vehicle and PAID the 2,000 to protect the car from flying stones. I didnt have to do that but rumor was if you lease they will ding you in the end for anything upon turning in vehicle. Paid for the extra mileage and then turned in early in West Palm Beach by 30 days under mileage because I was moving to Michigan. Sent my my 395.00 fee (what-ever in lease contract) BUT THEN SAW A FEE ADDED OF $150.00.Can you guess why they added $150.00 - never guess in a million years. REMOVAL OF A BUMPER STICKER. YEP, $150.00 because they didnt say hey you might want to remove that sticker - the finance guy who looks over the vehicle is a real **. Nope just turned over keys - thank you very much and then one month later sent me a bill that I called on to figure out $150.00 for what? Did you have a 26.2 sticker on your car? Yes. Well thats what the charge is for - removal ARE YOU GUYS SERIOUS!Wrote to the higher ups - called the people who I leased the vehicle from and no one cared and no one returned phone calls. Then had the balls to send to a collection agency. Protection plan $2,000 - one month early - under mileage that I paid for upfront! Perfect condition. So you know what screw you Lexus. I paid the $150.00 and I will tell my friends and then they will tell theirs and so on and so on about how unfair you guys were to a client. So maybe you wont post on your precious Lexus Facebook page without your people reviewing but I can post here and I can tell the world! Maybe thats my satisfaction and of course never ever lease/buy a Lexus.

I own a 2007 Lexus RX350 that was purchased in 2008. It has been a very reliable car with few mechanical issues over the last 11 years. In the last year, my dashboard began to crack and now is split in several places. I contacted my Lexus dealer who negated to even inform me there was a national recall on the dash itself. I had taken my vehicle in for routine service during that recall envelope and not one thing was mentioned! Park Place Lexus/DFW area practically blew off my concerns off and told me to call the Lexus 800 number. I was subsequently told the recall period had expired and their attitude stemmed around them informing me it was MY responsibility to check for recalls. What??? Now my paint is fading/peeling even though my car is perpetually garaged and I work overseas 18 days/month. It only has 67k miles! I really loved my Lexus but my experience with my dealer and Lexus HQ has all but convinced me its time to go with another brand. Lexus... youve lost my business!!! Buyers... Consider yourself warned!

Lexus has different types of cars and models. They each have certain aspects that make them differ from other models. The range of prices between models is reasonable. My car is a fresh new model and it does not look like older models. Its spacious inside the car and everything is easily accessible. Their buttons are not too complex. Theres not much upgrade car room but buttons are easy. It has camera bluetooth and wifi calling phone setting but nothing much more. The space is big but the seats are not comfortable. Its hard leather and it is not cushioned much.

Put in gas, change oil, just drive and enjoy. This is my fourth Lexus and I found no fault with any of them. I would not consider any other brand for my personal use. The only other cars I own are also Toyota products.

Its been going on for years now. They call it a reconditioning because the word RECALL I guess is a little taboo. My interior has melted! If you catch it with your fingernail, a chunk of my dash is under your nail. My upper dash, which meets my windshield, looks wet. I can literally sink my fingertips into the dash. So, I take it in for this reconditioning and they are very thorough while taking pictures and writing notes. I take it back to get all the panels installed and they didnt even give me the parts that are affected the most. No dash, which is extremely noticeable, or door panels and arm rests where you actually come in contact every time you drive the car. It is so sticky, my interior is melting and Lexus wont replace the defected parts. I have seen cars that are 50+years old and do not have these issues. There has to be more Lexus owners who are experiencing this same sort of mistreatment. I am willing to take this as far as making it a legal matter and posting it on every social outlet that will let me do so. Shame on you Lexus. Some of these models went for over $70,000 new, and your interior didnt last 4 years.

I leased ES 300 from Pohanka Lexus. After 28000 miles the Bridgestone tires are bald. I reached out to Bridgestone, they told me that the ES300 is a high performance tire and go bald in 30000 miles. I told them that I drive Hybrid for more mileage and I dont race. The service department told me that the Bridgestone tires are bad tires and I need to replace it with Michelin tires as they will last for 60000 miles. When I approached Lexus Warranty, they took over a week and got back to me. The Warranty department told me that the ES 300 Bridgestone tires are bad and I need to buy new set of tire as it is not covered in the Warranty. When I checked with them about bumper to bumper warranty, they told me that tire is not covered. I told him that I have a Ford Fusion hybrid and I changed the tire after 75000 miles. Lexus ES 300 uses bad and cheap quality Bridgestone tire.

Disappointed! My 2010 Lexus RX350 died in CDA Idaho. No warning... Oil everywhere, not drivable. Had it towed to Toyota dealership in CDA. Diagnosed as blown oil hose (manufacturer defect). Would be covered if we paid to have it towed to Spokane Lexus, but not covered for the work to be done where it is. It is approx. $200 fix... No recall or letter sent regarding the defect! It would cost more to have it towed! If this is a known manufacturer defect how are we suppose to know?

I purchased a 2016 Lexus ES350 in May 2016. For the first year Lexus offers a one year complimentary subscription to their Enform Safety Connect and Service Connect features. The Service Connect feature is supposed to provide maintenance alerts and the health of your vehicle through a Vehicle Health Report available by e-mail or by viewing the Health Report on the Lexus Drivers Website.The Service Connect feature has never worked from the day I picked up the car. Since May I have called Lexus Corporate 5 times about this issue and contacted the Lexus dealership twice but I get no satisfactory answers. No one can tell me what the problem is nor can they resolve the issue. Frankly I have given up on getting this issue resolved. Lexus wants $164.89 for a one year subscription for the Safety and Service Connect package. I have, therefore, decided not to renew the subscription when my one year complimentary subscription ends. Lexus has the audacity to charge $164.89 for a service where one the components of the subscription they cannot provide.I have had other issues that I have called Lexus Corporate about. I used their Built IT tool and I relied on information on their website when I configured my ES350. However, when I went to the dealership to order the car I found that some of the information was wrong and the car could not be ordered in the configuration per their Build It tool. In addition, when I took delivery of the car I found that the interior of the car was not what was shown per the Build It tool. When I complained to Lexus Corporate about it I was told Lexus was not responsible for any incorrect information on their website and if I relied on that information then that was my problem. This was my first Lexus and it will be my last. The Customer Service is simply not what one expects from a high end car company. I have had Mercedes cars in the past and if I had an issue they promptly took care of it. Lexus does not seem to care about their customers.

My Lexus doesnt have all of the Bells and Whistles, but Im still paying a hefty price for both car and insurance. It does have plenty of power for take off though,(and even on the Audubon if you want.) Its too powerful for my taste, as it will be be going what feels like 55 or 60 but will actually be going around 85 or 90. It doesnt handle curves very well at high speeds either.

Lexus is generous enough to defer lease payments up to two months. This means of course that those payments will be due at the end of the lease. However if your lease ends 3 months from now that makes no sense. In this uncertain times where people are getting laid off or businesses have been closed it would be nice if Lexus would understand that. How hypocritical is it that they have a promo with no payments for 90 days on new lease or purchases only. So you have to commit to get in debt in order to get that benefit.

I own a 2009 Lexus RX350 with a cracked dashboard. Lexus sent a letter that extended the warranty on the vehicle for 10 years however the crack occurred shortly after that time (within a few months). I spoke to the corporate office and they indicated that since we didnt bring the vehicle into the Lexus dealership for service there was no ability to honor the warranty extension. Clearly their dashboards were defective and the cracks in my case happened after the 10 years were up (which is logical as the dashboard ages). I wasnt expecting Lexus to be strong armed and quibble over a few months in the interest of good customer service. No help from the Lexus corporate office. Im looking at buying a new car and will be bringing my business elsewhere, i.e. Audi / Infinity.

es350 2015 - The brake malfunction while in church parking and hit the wall and my car was totaled. Not happy with the car.

After purchasing two Lexus’, I thought I would stick with the brand for a very long time. This will probably not be the case. After having a series of very negative experiences with my 17 RC350, I will most likely never buy another Lexus. A little while after purchasing the RC it started developing a tapping sound. This noise continued to get louder and I was able to hear it from inside the cabin of the vehicle. I was able to locate the noise coming from the mechanical fuel pump. I took it in to my local dealer for repair. They told me they were unable to duplicate the concern and the assistant service manager displayed no customer service skills whatsoever in any attempt to help me with my issue.I contacted the Service manager the next business day and was able to come in and work with him and the diagnostic tech to duplicate this noise. We spent an hour test driving and listening to another RC they had on the lot. I was told to make another appointment and they would take another look at it. While it was in this time, the dealer involved the regional field specialist and dug deeper. I was ultimately told that even though they were able to duplicate this concern, it was normal operation.I made a complaint with Lexus customer care and this complaint was escalated twice. Two of the three people I spoke to at Lexus were more interested in talking than actually listening to my concern and again showing any kind of customer service. This includes the last individual who was the highest executive level I could escalate this. They made it very apparent that they were not interested in assisting a repeat customer with a valid concern. They made it very clear that losing any further business was less important than repairing my fuel pump.Lexus advertises their luxury vehicles to be the quietest on the road, but when you bring them a valid noise complaint they don’t want to honor the bumper to bumper factory warranty. This is the opposite of what I expect when I invest in a luxury car company most of all Lexus. I did quite a bit of my own independent research and determined that fuel pumps are a bit of a sore spot with Lexus and a bit of an Achilles heel.My vehicle shares the same fuel pump as the IS and the GS. I was given a 2019 GS as a loaner vehicle and the fuel pump was at least 80% quieter. I was also able to determine that the fuel pump for all these cars has 4 successive part numbers. Lexus has obviously redesigned this part several times for important reasons. I am left to wonder if my generation was updated due to excessive noise. Ultimately the unwillingness of Lexus to take responsibility for their product and their customer service leaves me no other choice but to leave record of this and let others know what I have experienced.

We purchased a 2010 RX350 SUV on MAY 14, 2010. Started to notice around January 3, 2012, a thumping noise in the back of the SUV when stopping after going forward or backwards. We thought it was something loose in the trunk. Dealership said not to worry, many owners are complaining about the same thing. And, when there are enough complaints, Lexus will do more research to solve the problem. They are assuming that it has something to do with the rubber being too hard or too soft causing the thumping noise when stopping. Also said, this seems to be a normal function for this type model year vehicle and to bring up the concern each and every time the vehicle comes in for service in order to see if Lexus has come out with any repairs. My concern is the safety involved if this rubber does not support whatever it is suppose to do. My other concern is the warranty on the vehicle may expire before Lexus determines if this needs to be researched and recalled to fix the problem. Lastly, Its not likely we will be bringing in the vehicle, not unless its time for its check up. I was dissatisfied with the dealerships answer, and now am worried every time I drive the SUV. The mileage on the vehicle is 17,970.What is your answer for this problem? Thanks in advance.

My conclusion in short: When buying new, do not intend to keep it after warranty expiration. And never buy used. Here is a long explanation. Very expensive parts. Price fells fast. Reason - expensive parts and low demand as many know these are expensive to maintain. 7 small plastic clips fell off from bottom plastic panels. Cost for one clip $10 bucks. Should cost several cents but no more than $1. They are Lexus unique size. Lucky I found aftermarket $1.50 for 10 abroad. Next, Lexus USA does not stand behind its cars. Exhaust rusted out and made the hole right at the place where it makes a turn at 65k miles (?) one week after extended warranty. At this place band was not an option. Cost to replace $2300, $1800 for part itself. Why? Because exhaust and converters are one complete unit. Called LEXUS USA. Response: Our decision is not to cover even though only one week past warranty. Also our records indicate that you later started to replace oil at other places. What oil has to do with bad exhaust? It is our decision. I had many cars over the years including Toyotas and replaced exhaust on many of them. Some at 150k miles and above. Parts were expensive, but not that expensive. In another instance headlight was damaged. Part cost $2000. It has 2 motors in it to adjust in horizontal and vertical plane, but still it is ridiculous price. I am technical and very handy. Always serviced cars myself. My conclusion is that they are reliable, but complicated cars. Chances to fail are greater in this setup. Therefore in my opinion for long term ownership quality and performance is not enough anymore to justify cost of long ownership or Lexus policies. Lease - maybe, but then return and lets Lexus eat them all.

I purchased 2011 Lexus ISF used with 18K miles. From day 1 I heard rear noise at the right side. They told me they will take care of it by replacing the struts but they need the extended warranty approval. Finally they did after waiting for 1 week, but the noise still remain. Then I have to bring it again for another check with their great master technicians. Then they said need to replace the struts again in case it is DOA, then they changed it again after waiting for another approval, but the noise still there.Then I asked them to bring their expert FTS from somewhere to look at the car. Maybe he can figure it out. Then after he looked at it, he said this is within operating spec - normal noise, and handed me car keys. I then asked them what is the spec? Is all the cars have this noise. They will not talk to me anymore. They were very rude and not respectful to customers. I will escalate to the corporate and to Lexus japan as well to maybe someone care about their car repetition name and business. I will try to reach out to the owner of Lexus of austin that she may need to know about her bad customer service and the poor service she got in her store.

Lexus ES300H is my dream car. Become my nightmare now. My new car water leaking into the car within 6 months & 8 months. The 1st incident was the sunroof leaking and the 2nd incident was the aircon evaporator coil. I am very disappointed such a premium given such problem. Furthermore, Lexus Service Centre does not have the spare parts on hand. Therefore, I got to wait for a month plus for Lexus Service Centre to repair it.

Lexus offers a range of options from family cars to sports cars, fuel efficiency and power. Some models offer space and comfortability while others offer a sporty look and speed. The sleek model of the exterior provides a stylish look. The leather seats and interior accents provide a luxurious look and feel. The outside lights have a futuristic appeal. The navigation upgrades come with the latest software and maps. The bluetooth technology makes it easy to use my cell phone hands free. The option for Onstar gives me a sense of dependability. The car is large enough to transport my family when my step kids and nephew visit. I can seat my kids including a car seat comfortably. This is the car we use for family trips.

I own my 4th Lexus car which is a 2020 new 250h UX Lexus model. Ever since the car was delivered to me I am complaining about a strange noise coming from the Runflex tires the car has. The dealer would not accept the complaints nor change the tires and my general very good experience with the previous Lexus cars I owned is now completely different and the ride is just not enjoyable to say the least!!

I leased a new 2014 Lexus IS 250 in July of this year. On December 2, I was driving in a Walgreens parking lot at less than 5 mph, when I turned the wheel to enter a parking space. The car accelerated, the brake didnt work and the car jumped into a planted median full of bushes, trees, and narrowly missed a phone pole by less than 1/2 foot. Only the mud in the median stopped the car. Naturally, I called Lexus and a tow truck was sent. Since that time, the Lexus dealership, JM Lexus, has had that car, inspecting it until December 10, when they called stating that there is nothing wrong with the car and that I should come and pick it up. Absolutely no information was given to me about test results, incorrect information was given to me about anticipated contact dates by Lexus corporate, and even management at the dealership appears to want to avoid any further discussions. In my conversations with Lexus corporate, they have provided minimal information and said the issue has been turned over to legal. In the meantime, I am driving a car that I am petrified to drive. It appears that it will take a product liability lawyer to intervene on my behalf.

I have been waiting 2 1/2 years for the warranty Dashboard replacement on my 2005 Lexus 330. I was notified by a letter to go down and add my name to a list. I call every few months and get an update. This is a joke. If they cant get the product to do this they should not have sent out a letter saying they would replace. The Dashboard is cracking more and more and I would like to sell the car but it decreases the resale value. I feel this was not a legitimate offer from Lexus since they cant seem to provide the service.

Ive read many of the reviews here and so sorry to hear of so many horror stories when dealing with Lexus. My wife and I own two, both 2015s: A GS350 and an RX350. The ironic part.... we bought them from a terrific local Carmax, not the local Lexus dealer. Both extremely low miles and in pristine condition; both bought in 2018. We LOVE the cars. Now.... the Lexus dealer here in Raleigh, NC is Johnson Lexus and, even though we didnt purchase the vehicles from them, they have been nothing short of fantastic in their dealings with us. They literally bend over backward to make their customers happy; prompt, fair, efficient, and GOOD service on our vehicles. Friendly, helpful staff. Do things for free very often. Just aces. So the moral of the story, IMHO, is it really comes down to the quality of the dealership you have in your area. If youre lucky enough to get a dealer like we have in Raleigh at Johnson Lexus.... youre good to go. If not? Potential nightmares. Guess the warning to potential Lexus buyers is this: Spend a LOT of time researching both the car AND the dealership before you act.

I have never had any problems with my Lexus. Aside from changing the tires, it has been a very reliable car. I have ALWAYS kept my car in my garage. About 2 years ago, the dash starting showing strange signs of razor-like slashes running throughout the dashboard. I had been going through many changes at that time, and did not bring it to the dealership when it first started occurring. Now, I have moved and the razor-like slashes have turned into the dash literally crumbling off!!!!! I brought my car to the dealership in Metairie, Louisiana and was told there that this was not considered a defect and it would cost me $2000 to repair. I called Lexus Corporate and spoke to a man named Ed on extension ** and he basically told me the same thing. Out of warranty, car too old, not a defect, sorry cant help you. I am so upset about this because I have always bragged about the fact that Lexus was the best car I have ever owned. I know people who have cars older than mine and dont have this problem. Has this happened to anyone out there? Were you able to get it fixed by Lexus? Help!!

After nearly 20 years of Brand Loyalty for family of 3 Adult Drivers, my current 2019 RX 350 was in the shop for 6 unrelated repairs beginning at 9 months (9000 miles) of ownership in a nine month period and dealership refused to make any kind of fair buyback/trade-in offer for a non-problematic 2020 Rx350. At 1 year old with 9000 miles in Showroom condition their best offer was for me to pay $13,000 to replace my problematic vehicle with exact same model 1 year newer. Never again.

You can get the Lexus SUV with or with out a sunroof, leather seats, heated seats as well as a heated steering wheel. There are various other changeable features to choose from. My Lexus SUV had four doors and sun roof. The interior is leather at a great price! I love the sleek design that it has. It also offers a variety of colors. The passenger seating in the Lexus SUV can hold up to 7 people. The SUV is very roomy so all the passengers can sit comfortably and that is very important to my family. The appearance is beautiful and sleek. They have rear camera feature to make backing up easy as it would beep if you came too close to an object.

My wife and I just bought a new Lexus GX460 at your dealership. We requested to have a remote starter installed prior we picked up our car. Bob who is the financial manager was kind to help us out. Weve asked Bob about the specific brand of the remote starter and when he tried to contact the 3rd party he didnt get a response. He reassured me that Lexus only use the best and we trusted him. When we got the remote starter installed. We were told that the car is too new and the software might not be available, so we waited a week for answers.As a customer, I called my shop that install remote starter for my old car and asked them about the availability for a new GX460 and they said theres not available yet. One week later I got a call from Tony telling me that the software is available and therefore I trusted him. The tech came to my house and install the software and he said that there are few glitches to it because the car is so new. He told me before he came to my house and install the software that he had installed a VIPER brand remote starter and on that day when I received my remote starter, it wasnt Viper and it was Avital. Avital is a cheap brand remote starter and I do not expect Lexus to install it into our new car and to make it worse, there are glitches to the software.

This is my 4th Lexus and I have enjoyed each one. They provide a smooth and comfortable ride with an extremely quiet interior. Service is very quick and I have never returned for an incomplete service. Service and counter personnel very personable and friendly. Over a 13 year period I have utilized 3 different dealers and been satisfied by all.

Overall, Lexus RX 450H 2013 is a great car. Ergonomics, not so much. Real lack of storage in front seat - not even a place to store sunglasses! But about seven places to put your water bottle. Awful design for convenience. Also, rear seats dont fold flat. Cmon, would it be that hard to do? Gas mileage is so-so, at around 24 high-test. A Santa Fe would do better.

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On July 5, 2015 my husband took my car to the Lexus Orland Park, IL dealership to have an oil change. On arriving, the serviceman told him that my car needed other work. My husband already knew that he could not authorize any service on my car without my approval. So my husband called me on his phone and let me speak to the serviceman on his phone. I explained to the salesman that I was headed out of town the following day and did not want to do any other work until I returned. I told him to only do the oil change. He was adamant about my windshield wipers and said that I really need new ones. So I told him only do the oil change and wipers. Minutes later I received an email with a price of $417. I called the serviceman and ask how much was the wipers and why was the bill so high. He told me I needed a 90,000 service and that he went ahead and did it. I told him I did not authorize him to do the 90,000 mile service. He told me that my husband told him to do the 90,000 miles service. He told my husband, after he got off the phone with me that I said to do the oil change and wipers and 90,000 service. So my husband signed for the work. When I called him to asked him why did he do what I did not authorized him to do, he said, my husband told him to do it. After he got off my husbands phone he lied and told my husband that I had authorized the 90,000 miles service and then lied to me saying my husband had authorized the work. I told him I would not pay for it and I wanted to speak to his manager, but his manager said that there was nothing he could do but give me 10% off because the work had been done. These people are frauds. So do not take your cars to them. They will do work you did not authorize and will keep your car if you cant pay. I will be writing to the States Attorney office, they need to be investigated.

I purchased a 2004 RX 330 2 years ago with very low mileage, from Lexus of Sarasota, FL and purchased the extended warranty with the vehicle. For the better part of 10 months I have now been working with Tampa of Lexus and the warranty company as the dashboard continues to deteriorate and no resolution at hand that satisfies me. The warranty company despite the fact that we sent over 10 pictures of end to end dashboard cracks, and the fact that Lexus of Tampa, recommended that the dashboard be replaced, only wanted to send a dashboard technician to repair it. The Lexus of Tampa finally wanted to replace it and charge me $250 dollars, but I didnt believe I should be responsible for a single cent of it, since this is a known Lexus issue and Lexus should be accountable. Lexus of Tampa then recommended that I take the vehicle back to Lexus of Sarasota where I originally purchased it and let them deal with the problem.My conversation with the Lexus of Sarasota Service Rep went something like this... Well, we have to weigh several factors. How many vehicles have you purchased from us? which the answer is this is my 4th Lexus, and OBTW, my 2007 Lexus Dashboard is sticky and chipping as well, and this vehicle is still under warranty. How much Service have you done with us? And although, I have performed almost some of my service has been performed at Sarasota, the majority has been done with the Lexus of Tampa, because they are conveniently located near my office and they have better service. Lexus is Lexus and none of these issues should even matter, as Lexus should stand behind their product. Lexus of Sarasota are now going to take pictures and request a Good Will repair ... Stay tuned as I have zero confidence that Lexus knows how to do the right thing for their customers. They have a sticky and cracking Dashboard issue that they simply refuse to own. These will be my last Lexus vehicles because I will not purchase another Lexus if they do not resolve my problem.

My wife’s 2016 Lexus ES350 was brought in for an oil change. They told her the car needed new tires. It only has 17k miles on it, while the tires are rated for 50k. Lexus will not cover it under warranty. I’ve owned Mercedes, Cadillac, Infinity, BMW and Porsche and have never had this experience ever. This will be the last Lexus I ever purchase/lease!

I recently had the experience of being denied repairs of my Lexus (VIN 2T2BK1BA7AC015824). A known problem exists in the steering column of my particular model, a 2010-2011 Lexus RX350. So, this parts failing falls under the following: (1) a known problem by Lexus and (2) a very new car still under warranty. The only caveat to this situation is that I travel for work, and I spend some of my time in Minsk. I have a Lexus sedan here in the United States, and only just recently took the RX 350 to be my car in Minsk. There, I began to discover the steering noise issue. I understand that the standard procedure for Lexus would be to only cover warranty issues within the United States.I personally feel that this is a special case; I will have to have the vehicle repaired in Europe, so I am prepared to pay for the labor through a Lexus dealer, but I strongly feel that the $1700, plus part I had to order to replace an existing flaw in my Lexus, should not be paid by me. As mentioned, I purchased this Lexus in the United States, I still own another Lexus in the United States, and one day, I will return this Lexus to the United States. My request to have this part paid for has been denied. I find this very hard to believe. The trend with many large companies is a disregard towards customer service that will build brand loyalty. I did not think Lexus was one of these companies, and I am deeply disappointed.It has been my understanding that Lexus leads the industry in retaining the highest percentage of vehicle owners. Neal Oddes, director of product research at J.D. Power and Associates said that, By satisfying its customers on many different levels, Lexus consistently enjoys high-retention rates and “customer retention is extremely valuable in the auto industry because it costs manufacturers less to keep existing customers than to attract new ones, and strong retention fosters favorable word of mouth.Why now would Lexus want to risk its word of mouth reputation in my case? I have a friend who has been at war with GM over the poorest of customer relations efforts and vehicle issues; I personally found it comforting in owning a Lexus. I do not have to deal with such customer disregard, and would readily make this known. Now, I no longer have comfort in owning a Lexus. Where is the world class customer service that creates retention? Maybe you should all take a moment and read the following article on customer service. I understand that this issue is falling under what might be considered special circumstances; however, I had believed Lexus would treat me as a loyal customer, not as an invaluable statistic. This is all very unfortunate, and on principle alone, I am not going to stop pursuing a resolve to this situation. I know there has to be someone in the Lexus organization who cares enough to spend $1700 of Lexus money in order to preserve a reputation that has likely taken years and billions of dollars to build.A colleague of mine recently shared a negative experience he had with a large Canadian airline. He had purchased a ticket to return home last year for the Christmas holiday but was unable to do so because of medical reasons. It was his understanding that the value of the ticket would be honored for one year from the scheduled date of travel. However, the airlines policy was actually to credit the value of the ticket for one year from the purchase date. This information wasnt printed on his ticket, and when he contacted the airline, he spoke with four members of its customer service department, including a senior manager, and received four different explanations of the airlines policy and his possible remedies.During a time following the horrific events of September 2001, my colleague thought this airline, now more than ever (especially after requesting government relief due to lost revenue), would bend over backward to satisfy him, and keep him as a regular customer. Airlines were slashing fares as much as 50 percent to entice fearful passengers to once again take to the skies. He was utterly shocked and appalled. However, he experienced the lengths to which this airline went in the opposite direction.Each of the four representatives gave four greatly varied definitions of the airlines refund and rescheduling policy. Each apologized for his inconvenience yet repeatedly told him what they could not - and would not - do for him. In the short term, the immediate savings by the airline were $400, the value of the unused ticket. The net loss over the long term, however, will be much, much greater. Not only will he and his family never use this airline (they spend about $3,000 annually) they are so furious that theyve told many friends about this experience. Not surprisingly, everyone theyve told has been shocked and appalled, also, saying they, too, will never fly with this carrier in the future.Understanding that the customer is the source of a companys revenue, it logically follows that every customer must be made as happy as possible, especially so during an industry-wide crisis of historic magnitude. Seeing as its not the owner of a company that routinely interacts with customers, but rather the sales staff, operators, customer service representatives and et cetera have direct contact. It must be a clearly understood rule that the customer must always feel right.The customer has to be treated in a way that sets a company apart from competitors. If a company successfully merges this philosophy with a superior product or service, it can earn customer loyalty and in turn, become profitable. Case in point: Nordstrom. A Nordstrom customers experience provides a perfect counter to the aforementioned airlines woeful customer service practices. For years, the story has circulated about a man who had returned tires to a Nordstrom store, and it provides an excellent example of how to exercise a customer-first approach to business.The story is true. Nordstrom built a store in Alaska at a location that had previously included a tire store. A man, failing to realize the tire store no longer existed, brought car tires into Nordstrom, and asked for a refund. Despite the companys position as a clothier (seemingly everyone knows the only rubber Nordstroms sells is on the bottom of sneakers), the sales associate nonetheless issued some type of refund or store credit, thus satisfying the customer. When people talk about this story, many cant remember if it was a man or a woman, a young or old person, but they always remember that it was Nordstrom who put its customer first.Although this example is extreme, and I dont suggest that a company make a habit of issuing refunds, for merchandise it doesnt sell, the underlying principle stands: For long-term prosperity and patron loyalty, a customer must always feel right, even when shes wrong. Even if a company such as the airline in question doesnt want to adhere to this same level of customer service, or more likely, doesnt believe it can afford to, the only question I would ask its top brass is, Can you afford not to? Word of mouth is by far the single most important marketing vehicle a company can hope for. Think of what the word of the mouth may do for this airlines long-term outlook.Not only has the airline lost loyal customers and likely many more once this story spreads, but more importantly, the employees who initially offered the incorrect information to a loyal customer and then blamed the customer himself for acting on the information he received, are still employed. How much more inaccurate information these employees are going to disperse, and what will be the resulting net loss?Follow Nordstroms lead, not the woeful path cut by the airline. Before the next customer crisis arises at your company, I urge you to ask yourself the following questions, so you are prepared to handle the situation appropriately: How does your company resolve customer disputes, concerns, questions or problems? Do your people automatically go on the defensive, citing policies, procedures and counting warranty periods to the day? Is there a mission statement or customer policy in place that governs all aspects of customer service, including conflict resolution?You cant put the onus on your customers to get it right every time. Too many companies focus on the reasons why they cant help a customer, rather than offering solutions to help fix his problem. The reality is, problems will arise. The problems are not the challenge. The challenge is responding to these problems effectively; these responses help determine a companys ultimate success or failure.

My car was purchased June of 2006. In 2012 I was on my home my low oil light came on. When I got home I had my husband check my oil and he said there was no oil on the dipstick. He asked if I had just had my oil change told him no. Said thought maybe they forgot to put the cap back on. He looked under the car and there was no sign of oil leaking. I call Lexus and explained what happened and was advised to bring it in. I brought car in and was told there was no sign of a leak. Told them I know its not leaking but it is burning somewhere. Said they checked everything and it looks good.My car continued to have this oil problem and I was putting oil before it was time for an oil change. For the past 4 years I have been putting at least 5 quarts of oil every other month. This has really been a burden to pay so much for a luxury car thats been giving me problems within 6 year old. I contact Lexus Corp which was a lost cause they are no help and do not want to do anything to help me. This couldve very well been part of a recall that consumers may have a complaint but was never recorded. If anyone has had or still having this same problem with this year model please respond.

My Lexus RX 450h is a 2010 model and now has over 263000 miles and is still going strong. I live in the Midwest and do have the opportunity to keep the car in a garage but it still looks great. Mileage has run 24 to 30 mpg depending on the season and my lead foot. I often refer to it as the most comfortable room in my house.

Showed the service writer Jaime at Pembroke Pines Lexus the center console covering that was cracking and degrading. He wrote up a service order and told me he would contact me in a few days regarding a warranty claim. I called him a week later and he told me that the person that handles warranty claims went on vacation and would be back in a week. I went away and after I returned I called him on February 5th or so. He said he had not heard anything but he would contact the appropriate people and have an answer for me by days end. I told him if I did not hear from him I would be calling Lexus. He assured me he would call that day. I never heard from him.I called Lexus USA and spoke to Ed. He said he would check into it and get back to me by Friday. I missed his call on Friday. He called Tuesday and informed me that as the dealer had told me, the damage as normal wear and tear. I just told him that my family had 4 Lexus automobiles and they would be our last. When you sell a car for $75,000, the interior should last more than 3 years. My previous car was a 2003 Cadillac, cost 1/2 as much and when I bought the Lexus the center console was in better shape after eight years of use than the Lexus is after 3 years. By the way, Ed from Lexus offered to pay for 1/2 the repair. As far as I am concerned the Lexus warranty is only a 1/2 warranty shown by this situation.

Lexus NX/Lexus LS/Lexus GS. These vehicles are among the most luxury driven off the brand and has all innovative features you would come to expect in premium quality and value for the most discriminating of automobile tastes. Has performance driving modes for a choice in speeds, all weather drive to run in all kinds of adverse conditions and all exclusive class seating. You can as many options that you would like such as rear view cameras, lane assist, blind spot detect, climate control and adjustable seating. Has executive class seating for the driver and passenger and backseat comfort with plenty of adjustable leg room, has temp control for passenger comfort. Very quiet and smooth riding with all the features youd expect.

2013 Lexus RX350 nice ride, good in snow, reliable, and adequate storage. However, could be better visibility and need more room for passengers. Also navigation is poor. Electronic features are not intuitive. I end up just using my phone. I wish it had a phone integration feature.

I bought my brand new 2012 Lexus RX 350 in 2011 and luckily I bought platinum service with it. In 2016, when I feel the pulsation in my ride, I brought my car in for a checkup. The salesperson Mitchell ** told me a bunch of issues with my car and told me that I need to pay for the extra services with came up to be roughly $1,500. Thats ridiculous when I have the platinum warranty. I told him to look at my coverage and only do the work that are covered. He then told me that I need to pay the $148.71 fee since they had the technician assessed my car. That was absurd since I already told them the issue and the technician jumped into the car and took a ride and agreed with that but I have to pay for his fee?I was like whatever, if I pay that fee then they will fix my issues. After I paid the fee, Mitchell then told me that he had to call Lexus warranty service to check on the coverage and it will take a couple of days. He says those parts will be cover but he still needs to get a confirmation with Lexus warranty. So I unhappily left the service center and totally forgot about it. When I remember about the issue after I got the oil change, I went home and pulled out the contract that I first bought the warranty and surprisingly. Its listed in black and white that the rear shocks and ball joints are covered.So I showed it to the new salesperson and hes happily helping me with that. Only to replace the leaking rear shock. But not the ball joints since they are now in perfect condition because I got new tires. How is it that when I first brought in my car, those were the issues that you made me pay and now since its covered under the warranty, they are fine now? Its the same old ball joints. Time does not fix mechanism issues on automobiles without replacement.

I bought a new RX on Saturday and it was probably the easiest and fastest experience I have ever had buying a new car. I waited about 5 minutes for the receptionist to get me a salesman (Josias) who was really nice and helped me out with everything. I give him lots of props because I am such a hard person to deal with. Anyway I am so happy to for my new RX. Cant wait for family trips on this baby.

Great car. Drives well, handles great, decent gas mileage, durability, great storage capacity. Love the leather interior that lasts. Mine is over 8 years old and has never had any mechanical issues. When I do decide to get a newer vehicle, it will definitely be another RX!

First I bought an RX 350 Sport from this dealership in 2016. They put me on a variable rate and since it was the end of the day they rushed me into signing all the paperwork, when I received the bank statement. I called the manager and he put the blame on myself since I had signed the contract. Second...I have been have issues with the battery and they are saying its because of the cold. I have a 2008 Ford Explorer and I have NO issues with the battery and its original.

In trying to use destination assist, I find the wait time to speak to an agent is very unacceptable. I have waited on more than one occasion in excess of 5 minutes. It never use to be this way, and the problem seems to be getting worse. It seems as though there arent enough people, and what can be more appalling than that. Spend the money and get us the service.

Please relay my message to the senior management. CAN THIS CAR SURVIVE 50,000 MILES WITHOUT ANOTHER LEAK??? 1) Engine oil leak at 15,000 miles only on May 8, 2013 (after merely 2 years old). 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE. a) Engine oil leak again on March 27, 2015 (33,802 miles only). b) Less than 2 months, engine oil leak again on May 7, 2015 (35,284 miles only). c) Repeat the 4th time engine oil leak again on Dec. 26,2015 (44,013 miles only). Per all 4 repair service invoices/records provided by Longo Lexus Dealership, California, this is major engine oil leaks problem!!!Had chosen Lexus (also own toyota, bmw, benz autos) at that time owing to its fame of reliability, durability and sleek style. However, it had become a nightmare to me... In addition to the time, inconvenience caused, I basically STUCK WITH IT!!! I CANNOT SELL IT BECAUSE OF OIL LEAK NUISANCE (NO ONE WILL BUY THIS CAR ONCE DISCLOSE OF SUBJECT ISSUE!!!).Additionally, it caused UNSECURE, NON-RELIABLE and MENTAL BURDEN every time driving this car, as I simply tensed and afraid of when this will happen again!!! Not to mention I no longer able to drive this SUV car long distance anymore (initial purpose of buying SUV for comfortable long trip) albeit carrying 44,000 miles only!!! I am extremely, extremely... disappointed, dissatisfied of this ownership. What will be your recommendation of my current awkward situation?!

Hybrid or gasoline, the Lexus dealer has from small cars to large cars, small SUVs to large SUVs. There is a huge selection of colors and options. There is a price point for almost everyone. Plus all vehicles fit at least 4. It just depends on your needs. They have an SUV for 8 passengers. You decide if you need to transport that amount of people and want to drive a really big SUV. Lexus has very advanced technology standard in every vehicle. Upgrades are very personal. Full leather wood steering wheel colored rims. Overall pure luxury- easy driving and handling. Incredible safety record great standard technological options. You will be safe and feel safe.

I have a Lexus GS 300 2006 with less than 100k miles. I took my car to Westminster Lexus about 6 months ago because of stalling and poor acceleration. The service dept stated that they would put my car on a machine to see what was wrong with it. They called me back and said the machine didnt indicate any problems. But they changed a few filters and said that should correct the problem. Needless to say, that did not correct the problem and the car is still doing the same thing. When I took the car in, they charged me $75 to run the test plus the cost of the filters. Now, I called them back and told them that I am having the same problem and I need to bring it back and wanted to know if I would be charged again. The gentlemen on the phone said I would be charged again and there was nothing they could do about it at all. So now, I need to take the car back, pay again and there is no guarantee they are going to fix it. I’m very angry about this.

The Lexus cars until now, have been classic and elegant looking. I dont like the new Lexus cars or SUVs. They ruined the styling. First they put a silly Bow tie in front?? Then the sides look dented in, more or less caved in. My old 2000 Lexus SUV has been admired for years. I get many compliments and today it looks brand new. My dealer and at gas stations, malls everywhere, I drive it, I have had many offers to sell my car. But it rides well, very comfortable and from the drivers seat I can see the road immediately in front of me, there is no huge hood to try and look over and beyond to see the road. The Bose radio/Multidisc CD player sound fabulous and I do not have to reload my CDs each time I want to hear a new artist, I can chose from 5 disks within the dash. Wish they would listen to drivers as to styling and comfort and convenience. Myself, as a retired designer, they went overboard and tried to jazz the car up too much. No need just give the new owners less gadgets (to go wrong) to keep the total car price more reasonable. If they fix it and go back to a classic look, I would buy a new Lexus in a heartbeat. And dealer (in RI) is very reputable and helpful anytime I needed anything, even my oil changes. They are always there to help whatever my needs since 2000 to today 2018. That is a bonus...

I had an engine replacement done, due to the oil sludge issue. Corporate Lexus paid for 75% of the repair, with a used engine at a Lexus Dealer. Upon return of the vehicle, I was having major steering issues. I took the car to my non-Lexus mechanic. The rack was loose, and moving all over the place. He attempted to tighten and ended up replacing, but advised to take the car back to dealer as; 1) he felt the rack replacement was due to faulty work and; 2) there was no rubber bushing in the front of the vehicle. I took the car to a more local Lexus dealership, prior to even discussing the situation with me, they called corporate and left a message. They felt the car was dangerous, and there was a bracket missing from the engine department, and the engine was moving. The only response from corporate is that, this is a labor issue. I took the car back to the original dealership, and was told nothing was wrong with the car, other than the wrong rack. 1 person told me the rack was too long. Another person at same dealership said the rack was too short, but perfectly safe! The engine moving was just 1 of those things that happen, changing or (evidently checking) the mounts are not part of an engine replacement job, but they would call the dealership, to inquire what was meant by the missing bracket. Obviously, the call was never made. Now, I am having issues getting the car fixed, because honest people wont touch the car, because they do not feel that I should be paying for repairs. Now what?

Because I could not afford a new or near new RX400H, I was treated as if I was a low life and the pretty words from an executive at Lexus headquarters who claimed to represent Mark Templin, the VP of Lexus. I have not even made my first payment on the vehicle I purchased and Lexus wants $2,400 for defective headlight switch and both left and right rear wheel bearings. I have had vehicles well over 200K miles that were SUVs and used off road; this vehicle I purchased never was and these parts have failed. I suggest you never contact Lexus.com because they will never assist you. This was my first and last Lexus product. I was treated as an uneducated fool who is wasting this executives time. I guess he had a golf game or had an appointment for a massage.

The new ES350 Lexus has a problem that drains battery. Defective vehicle. Drained battery in a day even after shutting off car. The app lexus has proof when the car gets shut off. New car and already problems after one month of owning it.

I wanted a car with all leather seats and the Lexus salesperson and the Lexus V Spec sheet and the Lexus window sticker all said that it had leather seats. This was in error as the seats are trimmed leather with leather only on a smaller part of the seats. I didnt notice this until 2 days later and I immediately contacted the dealer. They didnt offer a solution and so I went to Lexus USA. The Window Sticker/Monroney sticker is a Federally mandated contract for what is on the car, therefore the data was wrong on this and after 3 weeks, after they tried to tell me it was all leather only to succumb later that it isnt, told me that they will not buy back the car and closed the case. This is my first experience with Lexus and I am very disappointed in them. They know that they made an error on my window sticker and sold me something other than what they told me I was getting so I am very disappointed in the lack of integrity with this company.

Rx350 Years behind in electronics and user interface. Inconsistent at best. From maps, to rear hatch to phone interface, to trip data it all is terrible. I turned in a Ram 1500 that was two years older but years advanced on all those features. The ride of the Ram was also much better. My previous four Genesis were also much more friendly.

We recently took our 2008 GS 350 in for a routine oil change at a Lexus dealer in Sharon - what a great and impressive building with nice people. But imagine my shock when they told us that we would need brake calipers again! This car has about 60,000 miles. The brakes, including calipers, and all the tires have already been replaced once. The brake job, including calipers, was replaced by them just a year ago. We were told that there was no warranty. As I am sure you know, this is not an inexpensive repair. We have been religious about having all service done by this same dealer. I am now wondering if this is a defect. This car is not subjected to overt or extreme temperatures. It is housed in a heated garage so what could cause new calipers to go so quickly? I would like some answers. I appreciate your time.

I bought my 2006 GS300 1/07 with 7,000 miles. I had all maintenance performed at the dealership since ownership. Absolutely nothing performed elsewhere, whether oil/filter, tires, brakes, etc. All periodic maintenance was religiously performed. My car would rough idle occasionally, and it began eating oil several years ago. Numerous oil consumption checks, and many, many trips to the dealership. My check engine vsc light came on 1/5/15, something that had occurred previously on multiple occasions, and I immediately took it to the dealership. Was told I NOW need the engine misfire repair, which to my understanding includes replacement of the pistons. Lexus Satisfaction has to get involved after the request for the repair from the dealership was denied by Lexus because the car is now 9 years old (which coincidentally just occurred). The engine misfire repair will be performed as long as the car is less than 9 years old. I then battled with Lexus Dissatisfaction and was ultimately informed they would not compromise on their decision. It is truly a very disappointing decision. Nothing more than typical corporate games. I will NEVER purchase another Lexus.

I have a 2010 ultra premium Lexus 350 that has been causing me and my wife stress! Dont buy this vehicle. It is a lemon. There were winding noises in the steering column in the first year that were occurring intermittently. Lexus wont service you until they hear the noise or ** hits the fan. So, telling me that Im imagining things, a few days later at a stop sign, I hear a loud winding sound growing louder and louder under the car, like the car was going to explode and then crack! No noise, but what the hell happened. I told Lexus about what happened and they said that they fixed the problem with a new drive shaft and some other repairs. So I believed problem solved. No Way! Since that repair I have been to two Lexus dealerships and servicing that winding noise so much that I have lost count. Just the other day, my wife and her friends were going to the movies, when they all heard a grinding noise from the steering column than a cracking sound. The noise went away and back to the dealership again. But before going back to the dealership, I called Lexus Canada to file an official complaint because I have had enough and the fact that my 5-year-old son who rides in the vehicle is also recovering from cancer and his safety is at stake. When you drive a vehicle that the steering column makes winding, grinding and cracking noises, enough is enough! The car is at 57000 kilometers right now and enduring this for almost 40000 is the most stressful driving experience since my 2000 Jaguar S-type.They just told me that their is no official similar complaint in North America, but before that, the people working there shared with me that the company knows but has not made anything official because they need some more time. Now that I made the official complaint, they know nothing and say there is nothing wrong with the car? Are they ** crazy! Im ready to stand in front of the dealership with a lemon the size of the car and ** it. Not only are they lying to my face but they dont mind putting my family in harms way until the marketing department and engineers find a cost effective way out. Its sad how the dealers service people. All suffered memory loss at the same time I wanted a solution or the problem fixed. They say everything is okay in USA/CANADA. I guess just like the Fukushima nuclear power plant in Japan. Great job, Lexus! You have unbeatable customer care with a ** product.

The Lexus GS350 has been the most reliable car I have ever owned. The comfort level is excellent. Mechanically it is great. Lexus has been very frugal in changing the style of the car over the years, which helps keeping the value up.

Very plain and same year after year. Also they all look alike but what concerned me is the cars looked highly unsafe so I wouldnt buy another one. Too expensive to upgrade as if it was a Cadillac which it wasnt. Also didnt have many cool upgrades or up to date upgrades. Has an ok amount of room but could use more leg room and comfortable seats. Theyre very hard and lumpy and can never go to sleep in them. Didnt see many brands or choices with them is why I was highly dissatisfied. Would not recommend them to anyone in the future or first time car buyers as well!

I am going to share a response from Lexus as it pertains to the quality of their vehicle and how they are not taking responsibility. We conclude it is not appropriate for Lexus to provide assistance on the trim repair around the navigation unit. This is a defect from manufacturing. I explained this is a safety issue as the metallic has peeled and now there are shards of this metal pieces throughout the console and the response above was what I received. I am going to escalate and go to all social media on this. BEWARE They are not standing behind there brand anymore.

2007 Lexus RX 400h - So there is something wrong with the brake actuator in these models which will DEACTIVATE YOUR BRAKES AT ANYTIME SO BEWARE!!! I called Lexus in July 2016 to tell them that while driving on the freeway, my ABS VSC light went on, I heard a high pitched sound that went on continuously and I lost my brakes. I was with my 8 year old daughter. She was very frightened and thought we were gonna die. I called Lexus Jim Falk Beverly Hills service department and they said this was normal. They said to just turn off the engine and wait a few minutes because the ABS needs to reset. So after this incident, it happened to me 3 more times and I just did the normal procedure of turning the engine off and waiting 5 minutes. But just last week, I was driving my pregnant wife to the doctor and this thing happened again and we almost hit the car in front of us. So I brought it to Longo Lexus service department immediately and they told me that my brake actuator needed to be replaced and that would cost me $4,000 to fix!!! They also told me that this is a known issue with the Lexus RX 400h and that they had a campaign that replaced these for free in 2016 and this campaign had expired December 31, 2017. It is March 2018 already so obviously I cant avail of that free replacement. So I called Lexus corporate office and told them my story about losing my brakes, not knowing about the campaign, and Lexus telling me this was normal (They actually verified that phone call in their records). They said they would escalate this to the national manager which is the highest in Lexus. So now, they just got back to me saying that even with the record of that phone call to Lexus, there is NO PROOF that the car did lose its brakes because no one inspected it at that time it happened. Let me get this straight LEXUS, YOU WANT ME TO DRIVE A CAR WITH NO BRAKES TO A LEXUS DEALER WHICH IS 10 MILES AWAY??? All I could do at that time was call. And to tell me that this is a normal thing, I believed you, because YOU ARE LEXUS! So now you want me to spend $4,000 for your own mistake?? Gosh, I would never recommend a LEXUS because THEY DONT SEEM TO CARE ABOUT SAFETY AT ALL!

The car feels like a status symbol and the reputation and style contributed to my selection. The luxury features sold me. The heated seats the leather interior, the camera, the overall look of the cars body and the reputation of the brand. Love all the power items, the style, comfort and smooth ride. It gets attention, the seats are so comfortable and there is adequate leg room in back. Its a great luxury car. I am happy with all features but maybe have lower price, self driving and parking. Available in more colors, more standard features and more customizable features also.

Getting close to 50 years old, I decided to purchase a reliable, safe, easy to service car that will last until I can no longer drive. Bought a 2004 Lexus ES 330 with only 18K miles, certified pre-owned. Online reviews were glowing, mechanics said, Youll be bored, but just have oil changes up to 100K miles. Hah! At 20K miles, the dealer insisted that I needed new brakes ($1500?) before they score the rotors. Having owned MBZ, Jaguars, Alfa Romeos, and other temperamental exotics over the years, I am familiar with cars and when things should fail. I took the Lexus to an independent mechanic, and found the brakes were almost new, good for another 20K miles, at least (did brakes at 50K for a reasonable price). Scratch dealer servicing forever. The Lexus was always a compromise... noisy, rough ride compared to the Jags and MBZ, but I figured reliability and no drama was worth it. At 65K miles, struts started leaking... $1,000 ($3000 at dealer). I let them leak. Now, 70K miles, right after an oil change using synth-blend, not full synthetic oil, the valve cover gasket started leaking. Repair is $1,300, which includes timing belt, water pump, pulleys, etc... Cheap, compared to dealer, but still 25K miles too soon. Minor problems, but it seems that prices for simple maintenance on these Toyota/Lexus cars has grown to be as expensive and frequent as the exotics used to be. Might as well lease a BMW or Alfa with full service plan included, and flip it every 3 years. That, or an old classic that increases in value as it gobbles up your wallet in repairs. Like they used to advertise, You asked for it, you got it, Toyota. I sure as ** did! Nothing special about Lexus. Anyone want to buy a well maintained 70K mile ES330 needing 90K mile service and struts?

After buying a car with 76k$, I still need to pay 250$ annually to get the remote starter feature working!!! Thats ridiculous!!! It comes with one year free subscription and then payment start 170-450$/yr!!!å

First of all, this is my first ever negative review for any company. Unfortunately, based-on what has just happened to us, I felt an obligation to at least warn others. Lexus doesn’t stand by their brand, and ultimately won’t take care of loyal customers even when your car is still somewhat in warranty. We’ve owned two other Lexuses over the past 15 years and have proclaimed we would only buy Lexus going forward for life. Our 2014 RX350 (purchased in 2015 at 28k miles) had a 100k mile warranty or Sept. 2020 expiration. We are just under 130,000 miles on the vehicle and our engine is completely gone (just 6-year old car).We spent over $300 for the diagnostic test alone at the dealership at the request of the manufacturer to validate the assessment of a trusted third party repair shop who told us that the engine was shot and would need to be replaced costing $10K. The Lexus dealership provided an estimate over $6K to fix an engine with the disclaimer that more parts may be needed after tearing it down (assuming the cost is going to be much more). This is not even a new engine replacement. All regular maintenance has been done faithfully at an independent and reputable auto service business.Lexus manufacturer has completely refused to help in any way even though a representative at the dealership says they never see this happen in these models. Our car is unfortunately not worth more than $13,000 and the cost of repairs simply don’t make sense. Lexus doesn’t stand behind its product and have definitely tarnished it’s reputation as a brand. We would have probably spent at least $300k more in our lifetime on Lexus vehicles and passed down the current vehicle to our daughter because of their perceived reliability and quality. This is not the case!!!!They washed it all away for simply not replacing our engine this once or even helping in some way (they didn’t even reimburse us for the diagnostic test they requested to consider the issue). Lexus should be ashamed, and I hope this review helps someone else avoid this situation in the future. Lexus, don’t brag about your product reliability, customer service, and commitment to customers satisfaction. Going forward we will chose to do business with a company with more integrity and honesty.

I recently bought a 2006 Lexus IS350, For some odd reason it was difficult for me to drive the vehicle due to visibility, turns out the vehicle has a worldwide issue with melting dashboards! Making it hard to drive as it reflects your visibility. The first thing I did was contact my nearest Lexus dealer and ask if they can fix this issue! GUESS WHAT! THEY CANT AND WONT! Turns out theyve extended the warranty already for 10 years, so for customers and drivers who have bought the car after the 10 year mark ARE OUT OF LUCK. THIS IS SHOULD BE A SAFETY RECALL AS IT DIMINISHES YOUR VISIBILITY! Other than this car I also own a 2008 Lexus RX350 WITH NO ISSUES, but Lexus has completely let me down on this. This shows they dont care about their product and customers, sadly this will be my last Lexus.

Lexus is a great brand. The vehicles that the Lexus brand offers has a look of luxury. It offers many different styles and sizes in cars and SUVs. I love the add on options. Lexus brand offers many upgrades and personalized options for you to add on for an additional cost. You definitely get what you pay for with the Lexus brand. My Lexus LX SUV is pearl white and despite it being over ten years old I get compliments on a regular basis. It still drives wonderfully and I havent had any issues with it either. The leather interior, heated seats, and built in GPS makes ride very comfortable. It also offers plenty of space for passengers to enjoy their ride. There is enough space for 5 to have plenty of room, including plenty of leg space for backseat passengers as well, which makes the LX perfect for long distance trips.

I just brought my 2006 Lexus RX400H in for the 35,000 mile service and to have brake pads checked. I was told that I need not only brake pads, but rotors and calipers on all four wheels with only 36,000 miles on the car. Two years ago, when I had about 25,000 miles, I was told that I had to replace all four tires. The cost was $1,500 and the dealership wouldnt let me leave without replacing all the tires. I have owned many high end vehicles in my 65 years and never have I had to replace all four tires in such a short time and certainly not a two thousand dollar brake job at 36,000 miles. Something is very wrong here. I bought this car new at IRA Lexus in Danvers, MA in March of 2006, and have overall been pleased with the car. However, this kind of component breakdown (or brake down) is unacceptable on a car which cost $53,000 when I purchased it. I believe that the parts had to be faulty or below acceptable standards for a high end car like Lexus. I look forward to hearing from you soon. This is a very disappointing and costly situation, which I do not feel is up to Lexus standards. Please respond.

I purchased my Lexus new, I do live in Florida and have no garage so I ordered a custom window shade to block the sun. After noticing a hairline crack in my dash I researched the problem and found a lot of owners have the same problem. I planned on keeping my Lexus for a long time. (This is my very first new car ever.) I dont know where to turn for help. I will replace the dash but I have been told its the same dash as originally installed.

This car (2007 Lexus GX470) has been a treasure to drive. It has never given me any problems. Only in for regular service. Only problem was just recently a minor crack in dashboard. Husband says doesn’t corner well.

At the time Lexus only made three models. Would have loved to have taken home the top model but it was out of my price range. Ended up buying the cheapest model which was the 300 EX. Its a nice car and I enjoyed it a lot until I traded it in for a BMW M3. It had lots of room. I owned it when my second child was born and it had room for both child car seats and for grandma to sit in the back. The front had lots of leg room. It was very comfortable, powerful V6 engine, with a nice quiet ride. It was a nice two-toned color, white over silver and gold plated accents. Got a great deal from the salesman who had a side business of upgrading the chrome accents to gold. Would have cost about $1,000 from the dealer but I got it for half that price.

Lexus has many models. Mid-size to luxury to SUV. They also have fuel-efficient & eco-friendly cars. I have a ES 250 2009. I use it for work and travel daily. Standard features - a/c, electronic windows and seat warmers. I have a mid-size that is very room and fits 5 adults. You can get a full size SUV for more room. There are also many options to upgrade. For example: satellite, eco-friendly, customized leather seats.

I took my 2011 RX 350 in because I noticed a small bubble in the side of my rear driver’s side tire. The dealer told me it was not covered under the warranty because it was a road hazard. This is nothing but an excuse not to cover it. If it were a road hazard then there would be some kind of mark on the rim and/or the side of the tire, but there is none on either. I feel that this is a defect in the tire and should be covered under the warranty. It probably started out very small and is now about an inch and a half long, from the tread inward. This car only has 7,400 miles on it. This is my second lease of a Lexus. I feel I should be treated better than this and the tire should be replaced.I would like someone to contact me regarding this ASAP. Regards,Steve **

There is a minor low level rattle inside the dash of my Lexus GS350 that can be heard only when the outside temp is under 70 F. And it could not be duplicated by the dealership.

After being involved in a very bad wreck in Jan 2018 in my 2014 Lexus ES 350 with 19,000 miles, I contacted Lexus Customer Service due to the driver seat not staying in sitting position on impact. I was lying down due to seat not holding up, It broke. I talked to Jessie asking for someone to look at the car. Asked for him to do this right away because the car was totaled.

My car had a sunroof, full-leather interior, a 6-cd disc changer, v6 engine, power windows and automatic locks. I also enjoyed the ability to adjust my sunroof as I pleased or use the tilt option for a slight breeze. I greatly appreciated the cd changer given that I traveled between cities a lot. It gave me comfort to know I truly would enjoy my time on road. I didnt have the chance to upgrade my car much due to financial limitations. However, Lexus did offer many different upgrade and personalization options. There were upgrades for the seating as far as different colors of leather, and initial embroidery that add a personal touch. Even though the car seemed small, it could really hold its weight in passengers and seat them comfortably. At one point, I had eight people in a 4-door Lexus--6 kids and 2 adults! I hauled off my whole apartment with just this one car! I liked the size because it wasnt too big or too small and it was very easy to handle and control the vehicle. Overall Lexus truly holds up to their brand by creating reliable, luxurious and efficient cars. As a college student, I constantly traveled between cities and in just five years I put on over 200,000 miles. Im thankful to have had my Lexus by my side while pursuing my future!

In June of 2014, I leased a new 2014 Lexus GS350 F-Sport. Well starting around 1700 miles the car started having issues such as warped rotors and the rear power sunshade decided when to retract and deploy on its own. Then a couple of months later, the real issues started with the car. I would go to get into the car but it wouldnt start. The engine would act like it would turn over and start but it wouldnt. Sometimes it took up to 10 tries to get the car started. Sometimes it just would go to accessory mode without even attempting to start. So needless to say, the car has been back and forth to the dealer for multiple electrical problems. Here are the biggest examples: Obviously, the non-starting issue. The power retractable steering wheel and power seat took me on a wild ride while driving down the road. The power rear sunshade still has a mind of its own. The Lexus Parking Assist senses things are there when nothing is actually there and then sometimes they decide not to work at all. My Navigation System crashing and rebooting while driving. Horrible squealing with the brakes, etc. The car has been in and out of the service department for all the electrical issues and they cant find the reason for the car not starting or any of the other electrical issues. The car only has about 7600 miles on it and its currently in the shop since May 11, 2015. Im getting quite annoyed and concerned that Lexus would produce a $60,000 vehicle with these types of problems. They are known for their reliability, craftsmanship, safety, and state of the art cars -- I beg to differ. I am just waiting to hear back from the dealership to get the next excuse of why they couldnt fix the car. Needless to say, this is my first and last Lexus. I just want Lexus or the Lexus dealership to buy back this horrific lemon of a car and give me my down payment back. There are better options out there.

My Lexus service was always terrific.

Well-built. Quality workmanship. My Lexus GS 430 is a 2001 model. Never had a mechanical issue. Just recently changed shocks and a few other minor issues. Not bad for a 16 year old automobile. Still handles well. Paint is still great with no blemishes or paint fade. Although I take really good care of it, it takes great care of me and my family. Quiet as a kitten. Goes when needed. Powerful 300hp V8 still has oomph! Drivers seat looks a little worn. But passenger seats look new.