Me and my brother were driving from oregon to california. He was in a Lexus 2014 IS 250. We were going down the 5 freeway around 65-70mph when I saw his brake lights turn on and he lost control of the car. Before he hit the division line you could see how the brake lights were on but the car didnt stop, it just burned wheel and then he knocked down the division pole going an average speed of 30 mph - where he went on the opposite side of the freeway, where he was hit by a semitruck, leaving him in the hospital and the death of our pet.

I have owned 6 Lexus, previously RX350. This is my first NX and it wont be my last. Its not quite as luxurious as the RX but the price is considerably cheaper. After a few months of driving it I do not miss the RX. Its just a little bit smaller, small enough to make parking easier but big enough to still haul all the things I used to. It drives wonderful, firm yet comfortable. While Ive only had the car a few months, if its anything like my past Lexus, it will be very reliable and maintenance free.

I have a 2007 IS250. I bought the vehicle brand new. Ive had several issues with this vehicle, for starters the vehicle inside interior is POORLY crafted. The dash is melting, as well as the door panels. Ive had to replace both headlights. I also had minor engine problems which was covered under warranty. Lexus is rated as one of the top vehicles in the country. I would NEVER EXPECT a TOP RATED vehicle as Lexus to have this sort of issue (interior). I find this to be VERY UNFAIR to myself and other consumers who have purchased this vehicle and also experiencing this problem (interior). Lexus REFUSE to order a RECALL on this issue. If I had known the interior on this vehicle was SO POOR I would have never purchased it. If you are thinking on purchasing this model, the model itself is NICE, OTHERWISE, DO NOT PURCHASE. I just would think a company of the sort (Lexus) would do a MUCH BETTER JOB at listening and HANDLING consumers complaints and protecting LEXUS name. I am sure this complaint is not the only complaint on this particular model (IS250). All the other models Im certain DO NOT HAVE this issue so why not place a RECALL ON THIS PARTICULAR MODEL, AT LEAST THE DASH? Unhappy Consumer. I rate this vehicle???

I had an oil leak under my 2003 Lexus GX 470. I was told it was from the transfer case and electronic actuator. The cost to repair would be $2,000 because it required 20 hours of labor to replace a seal. I told them to forget it. I went on the Internet and found similar problems other owners were having--same type of $2,000 charge.I found one person who said that he did the repair himself, described the procedure and took pictures. It was a simple O-ring replacement in the electronic actuator. I crawled under my car, took my own pictures and compared them to his pictures. The leak looked similar. I took the instructions and pictures to a local repair shop, not Lexus.I went over the information with the owner and he said it looks pretty simple. He put my car on a lift, raised it, removed 3 bolts and slid off the actuator. The O-ring was bad. Lexus did not have an O-ring in stock but Toyota did, which was the same part number. The O-ring was $5.00. Lexus was probably charging $20.00. He replaced the O-ring and reinstalled the actuator in less than one hour.This $2,000, 20-hour labor job took one hour and cost me just $85.85. Now, that makes me feel good but very angry at the same time, knowing how I could have been ripped off. I just want to let the public know that you should do some investigation on the Internet before making a high dollar commitment. You might find an answer that will save you thousands of dollars.

My 2009 GS350 has developed condensation in the drivers side headlights. Of course, this is not on a bulletin or recall. After reading this forum, I find that Im not the only one with this problem. The dealership quoted me $1500 to replace the headlight - I declined! Lexus should investigate this problem! Not good advertising for a luxury automobile!

I have a 2006 Lexus RX 400h with 49,000 miles. The dashboard leather (may be Rexine) is ripped off in couple of places. I called Lexus and talked to the customer service people, but they are not helpful. I think they dont want to help me. I think this is a serious negligence from Lexus.

Bought a RX350 (2008) Certified Preowned Lexus in 2009 from PARK PLACE LEXUS OF PLANO, TX. In 2013, I noticed a crack in the dashboard by the driver’s side vent. Called PARK PLACE LEXUS OF PLANO, TX and was told cracks in the dashboard are not under warranty and it may have been caused by what I was using to clean the dashboard. After arguing with the service guy he went to the service manager and they agreed to repair it and they did.Now in 2018, I have two cracks in the dashboard by the passenger air vent. Researched on the internet to see if other Lexus owners had similar issues. To my surprise many owners have this issue and Lexus had offered to replace the entire dashboard if you have cracks or melting of the dashboard. The dealership told me I needed to call corporate to obtain approval for the dashboard replacement. I called corporate office and they did not show the cracked dashboard had been previously repaired and the offer to replace the defective dashboard had expired in October 2017. I asked if they could repair just the cracks like last time and was told that decision is up to the dealership.I called PARK PLACE LEXUS OF PLANO, TX to see if I could still get the dashboard replaced or repaired. Their system showed the crack in the dashboard was repaired in October 2009. The dealership did not correspond to corporate of my previous repair which I have documentation and receipt. After speaking to the service representative and service manager they will not replace the dashboard since it is up to corporate to approve and will not repair the cracks because one of the cracks is in front of the airbag.Bottom line to replace the defective dashboard I will have to pay approximately ~$2,000. I bought a Lexus based on the reputation of a quality vehicle. Had I known it was so cheap that the dashboard would need to be totally replaced in less than 10 years my decision would have been different. I understand vehicle parts wear out and need to be replaced but not a dashboard. This car is always garaged at home and at work and only has 76k miles. A dashboard should not have cracks on a vehicle this soon and definitely not on any quality luxury car. Based on this experience I would strongly recommend others to stay away of a LEXUS and PARK PLACE LEXUS OF PLANO.

I purchased my 2012 ES350 in May 2012, and it is the finest automobile I have ever owned. It has been to the shop one time for an oil change and a 5km check. I purchased my wife a 2012 IS250 with the same response. We are Lexus customers for life. I was a long time Lincoln customer until I purchased my first Toyota product in 1992 for my son to drive to college. Keep up the exemplary work.

My car had a sunroof, full-leather interior, a 6-cd disc changer, v6 engine, power windows and automatic locks. I also enjoyed the ability to adjust my sunroof as I pleased or use the tilt option for a slight breeze. I greatly appreciated the cd changer given that I traveled between cities a lot. It gave me comfort to know I truly would enjoy my time on road. I didnt have the chance to upgrade my car much due to financial limitations. However, Lexus did offer many different upgrade and personalization options. There were upgrades for the seating as far as different colors of leather, and initial embroidery that add a personal touch. Even though the car seemed small, it could really hold its weight in passengers and seat them comfortably. At one point, I had eight people in a 4-door Lexus--6 kids and 2 adults! I hauled off my whole apartment with just this one car! I liked the size because it wasnt too big or too small and it was very easy to handle and control the vehicle. Overall Lexus truly holds up to their brand by creating reliable, luxurious and efficient cars. As a college student, I constantly traveled between cities and in just five years I put on over 200,000 miles. Im thankful to have had my Lexus by my side while pursuing my future!

I loved my Lex. It never let me down. There are lots of options with this brand of car from family cars to SUVs. Its very reliable and trustworthy. I know when I put my grandkids in my car, they are safe. Lexus offers sleek aerodynamic designs. A spacious comfortable interior is important to me, and Ive always had the passenger and trunk space I need when traveling. I bought my car used, so Im not sure about the upgrade and personalization options available through Lexus. I do have friends whove purchased new however, and they never had any complaints. My Lexus has a very spacious interior. I never have any problem taking my grandkids and all of their necessities in my car. Everything fits perfectly with room to spare.

I leased an ES 350 2016, I could not believe in three years or less how a car could be modified. 2016 Lexus was roomy, elegant, comfortable, quiet. 2019 Lexus, tight, seats not as comfortable, noise, and more of a sports feel instead of luxury and comfort. DO NOT DO IT. I have only had vehicle for less than a month and regretting it. Showed and mentioned to siblings who also drive Lexus and they are now looking at other options, first time in years.

Very safe and easy to drive! The gear was smooth! It always gives alerts in case any glitch has occurred like if theres a bad headlight, if the tire is flat, if its running low on fuel or battery! Air bags are situated properly. My car has very practical appearance! Not very old school! More of a modern day look! Color variety is also good! Its very suitable for people of young age! Aged in the twenties to the flurries as it gives a very young vibe! Especially for people who care about what the car looks like. Also, my Lexus car can fit a family size.

I am on my third IS Model Lexus and like the product. Unfortunately I have found my new 2016 IS 300 AWD stalls or feels like fuel starvation when I sometimes go to make a turn either right or left at low speeds or intersections. It becomes very concerning when you are turning into traffic or across traffic and it feels like you will not make it across the intersections. The yellow flashing engine light comes on but I have notified the dealership 3 times (at Service Intervals) and no fault can be found. Has anyone else experienced similar challenges with their Lexus IS 300 AWD too?

It has always been my dreams to one day own a Lexus. However, this is not what I intended or expected from such a prestigious and renowned luxury car dealership. Two weeks after purchasing my Pre Owned Certified Lexus ES 350 I have had nothing but major problems with this car, both mechanical and interior issues. The paint on the car is fading and very spotty, the armrest and the leather seats are tearing apart by the day. Typically I am the only one using the car, other than my husband who has his own car, and I do not have any children that would exacerbate the problem. Just recently there was a problem with my trunk latch that was making it almost impossible to close my trunk. I took it to the dealership, and thank goodness it was covered by the warranty.Once I received the car back, about a week later, I noticed the same thing started happening again with the latch, and I also noticed an echo sound when closing the trunk that was not there before they serviced the vehicle. Immediately I contacted their corporate office and told them my concerns, but to no avail. They offered me a voucher that could probably pay for one tire, and just wished me away. I really feel abandoned and betrayed by this dealership, and to some degree, heart broken because this was my dream car. I hope that they can get these current problems resolved without dragging me through a long and drawn out process, and not having to obtain a lawyer to get to the bottom of these issues. If anyone has any suggestions or comments that could help me, I would greatly appreciate it.

Incredibly my Lexus GX 470 has the paint peeling off the roof (Already peeled off the hood, which they agreed to fix) and now Lexus Corporate refuses to pay to have the roof repainted. This is not a CHEAP VEHICLE and one that you would expect this from. I am driving around with grey headliner exposed in 2 big areas of the roof and top of windshield- what an advertisement for Lexus to show everyone how bad Lexus Vehicle paint jobs are. So incredibly dissatisfied with Lexus Corporate refusing to make good on a problem that never should happen with a SUV they make. Will NEVER PURCHASE ANOTHER LEXUS!!!

Great selection of cars. Beautiful car with a very nice silver color interior. Great clear stereo sound. Didnt upgrade much because too much extra cost but what I have is great. My kids love it so I would pick it again if I could. Hope to tell friends about this car because it fits a lot.

I just move from the mainland to Oahu. Did not think to call Lexus prior to moving in regards to my navigation system. When my car arrived I did call Lexus to find out how I could upgrade my system since it did not work here and the person I spoke with not only was just concerned about my issue, but probably told me there wasnt anything that Lexus could do about it. So now a blank box in the middle of my console and no help from Lexus to guide me to how I can fix my problem. I am so very very disappointed - not only that GPS does not work, but the lack of concern regarding my issue was absolutely appalling. Boo on Lexus customer service.

Ive upgraded the rating because the dealership decided to replace the water pump with a new one. It was not honored under the powertrain warranty; however, done as a good will gesture. The whole ordeal was terribly stressful but Im thankful I have a new water pump. I still think Lexus needs to work on Customer Service.

I purchased my 2012 Lexus in 2013 with a little over 6,000 miles. I paid extra for the additional warranty and the Auto Butler which is supposed to protect your car from scratches, etc. This is a car that retails over $50,000.00. There is only one driver (which is shouldnt matter) and the front and back seats which are leather is cracking. There has been minimal use in this vehicle. I took it to Freeman Lexus and they admitted that other customers have the same complaint but its not covered under the warranty and Corporate would have to cover it. I contacted Corporate and they said they wouldnt do anything about it.This car is too new to have this issue and is a factory defect or inferior product of leather if you ask me. I do NOT recommend anyone purchasing a Lexus especially if you expect to have a luxury car and put out 50k+. I owned a 2006 Lexus and never had problems. Apparently, Lexus pricing has increased substantially and their quality has declined along with their service. Shame on Lexus for using poor products and costing consumers.

Its been going on for years now. They call it a reconditioning because the word RECALL I guess is a little taboo. My interior has melted! If you catch it with your fingernail, a chunk of my dash is under your nail. My upper dash, which meets my windshield, looks wet. I can literally sink my fingertips into the dash. So, I take it in for this reconditioning and they are very thorough while taking pictures and writing notes. I take it back to get all the panels installed and they didnt even give me the parts that are affected the most. No dash, which is extremely noticeable, or door panels and arm rests where you actually come in contact every time you drive the car. It is so sticky, my interior is melting and Lexus wont replace the defected parts. I have seen cars that are 50+years old and do not have these issues. There has to be more Lexus owners who are experiencing this same sort of mistreatment. I am willing to take this as far as making it a legal matter and posting it on every social outlet that will let me do so. Shame on you Lexus. Some of these models went for over $70,000 new, and your interior didnt last 4 years.

BEWARE of SERIOUS safety concerns with South Bay Lexus on Crenshaw service dept. I paid $1700 for new rear brakes and a CV boot. Picked up my car, drove it 4 miles, and attempted to stop at the light before the entrance of the 405. My car would NOT STOP! I had NO BRAKES!! I quickly turned the car left and repeatedly pulled up on my emergency brake and was able to eventually bring my car to a stop. Thankfully, the light before the entrance of the 405 turned red otherwise, I would have entered the freeway with NO BRAKES!! Had to get the car towed back to South Bay Lexus on Crenshaw. They apologized profusely and explained the mechanic neglected to put two of the caliper bolts back! They were very sorry for putting me in a life threatening situation. I could have been killed and/or killed other people! Obviously, no one drove my car after it was repaired to make sure all was good to go. This is absolute negligence on the part of this dealership/service dept.

Getting an oil change at Stevens Creek Lexus is a nightmare. They are so disrespectful in that they book 8-10 appointments every 20 minutes, so the service is the worst. I am writing this as I have been waiting over 90 minutes for my SCHEDULED oil change. Yes, I made an appointment and still waited and hour and a half (and still not done yet). They should take fewer appointments if it is going to take 90 minutes for each oil change.I also told them about my breaks constantly squeaking and they told me that the brakes in the Lexus IS squeak normally, but if I want to pay for an upgrade, they will not squeak. I asked if I needed new brakes. They said no, but I need to pay for the upgrade if I want them to stop squeaking. CRAZY!

Lexus has all types of vehicles from SUV to sedans. They also have every color and all the vehicles are beautiful. Most of the vehicles come fully equipped with power steering, air condition, power brakes and everything you could every want in a vehicle. All of their vehicles come with a five star rating and all of the vehicles come with airbags that are strategically placed in the vehicle for your protection and your passengers protection. The appearance of the vehicle is beautiful. It looks very sporty and fashionable and very expensive. You have the option to put in a roof rack and a towing device into the rear of the vehicle. You can upgrade from a four cylinder engine to a six cylinder or even an eight cylinder. Also, the vehicle has enough room for 4 passengers. The passenger each will have a lot of leg room and space to move around. It even has enough space to put your grocery and packages after shopping.

The solid construction, attention to detail and tactile quality is phenomenal. The level of refinement is impressive and durability is exceptional. Details matter and the Lexus does not disappoint. Reliability and confidence of driving is ever present.

Lexus had issues with brake actuators so the warranty was extended and letters were sent. If you didnt have a problem during the warranty period no action was required and no action would be taken on the vehicle. The warning came up on the dash after the extended warranty was over. We were told by the Dealership Service Manager that Lexus Corporate had always helped in the past on this issue so We had the work done at the Lexus dealership, about $3,500. When Lexus Corporate was contacted the Lexus case manager said they would have to look into it. They called back my cell but left no message at all. I called back but the case manager was unavailable, and I was told they would call back. This same process repeated several times. Finally, I was able to speak with the case manager and was told the policy is strict and nothing is done on extended warranty after the warranty period is over.Why were we not told of the unbending policy from the beginning? To the contrary we were told that Lexus had always covered this issue out of warranty in the past. We could have taken the car for the repairs somewhere else and saved money but were led to believe Lexus would probably provide full relief. Why is Lexus charging full price and making a profit from a known issue?

Had to replace my windshield for the 2017 RX350. It has been two weeks today. Giving various reasons for the delay and informed that it will be another 6 days, since the windshield is on back order. Shocked to find out that a Company like Lexus manufactures cars with various computerized options that are in the windshield and not produce extra windshield. Building about 1000 cars a day, can we not produce a few extra windshields. After all windshields crack often. Feeling frustrated. Looked at a Caddy. Maybe American made is better. But that is hindsight.

Lexus has several models, but I chose their RX 400h Hybrid. Its a great automobile. I got great gas mileage, and really felt like I was helping the environment. Previously I had a 4 door sedan, I owned that car for 12 years before selling it and getting the SUV. There are 2 bucket seats in front and a back bench seat. The vehicle seated 4 adults comfortably, and I was always able to get 3 grandchildren in booster seats in back. The cargo space was roomy as well. The vehicle I purchased was fully loaded, there was nothing more to upgrade. The leather interior was easy to keep clean. Heated seats to keep you warm, sunroof, 4 wheel drive. I know there were other upgrades included, such as the automatic headlights and windshield wipers. I loved the way the windshield wipers could sense when there was rain! Moreover, the vehicle had an entertainment package, built-in CD players installed in the back of the front seats. My grandchildren adored watching CDs and it certainly made traveling with the 3 of them a pleasant experience.

In todays [August 9, 2013] Wallstreet Journal [delivered in Minnesota] Lexus advertised they would do a 0.00 money down, $299.00 per month lease for 36 months on their CT200H. The Ad is clear but Lexus of Maplewood of Minnesota would not honor the ad. I like the car, but they are saying it should be $370 per month for 36 months.

2010 GX460 - This vehicle is 7 years old cost over $65,000. Lexus refuses to warrant the paint, they say the warranty is 4 years or 50,000 miles. This car has 39,000 miles on it hand washed since new. I had a paint company examine the paint and they determined that the factory E-coat failed causing the paint to split and peel, any stone chips and the peeling starts sooner. I contacted Lexus several times and now have been told they will NOT do anything, even after I informed them that I have another Lexus & Toyota in my garage, along with a list of previous Toyota vehicles I had owned previously. THEY JUST DONT CARE.

Radio panel where you see radio stations and the camera for backing up just continuously flickers and strobes. Sometimes it stays clear of 5 minutes then for no reason starts flicker again. Very distracting and dangerous when driving especially at night. No response from Lexus and dealers claim no knowledge but happy to sell me a new car. Issue is well tracked on the internet. Not the brand it used to be. Never again.

Just noticed on my 2004 RX330 2 cracks where airbag will deploy. This car has always been garaged with very little sun exposure. Cracks are in line with passenger head if deployed. Any advice?

A multitude of vehicles ranging from small to large and includes sports models. They are high quality and a must have. Many features which include navigational systems, satellite radio, high definition radio, USB and SD card ports. There is Bluetooth connectivity, easy steering, emergency braking assist and more. Upgradeable tire and rim package and specialized paint job and custom colors. Can also upgrade to moon and sun roof. Also, there is enough head and leg room to comfortably fit 5 large adults and plenty of trunk space to store items and groceries.

The Lexus hybrid is really no-brid. It rarely uses electric power but is constantly charging. The first 100 feet under 10 mph will be EV power. That’s all folks! It saves NO gas, and the engine is extremely underpowered.

I never thought of owning a premium vehicle. The track record of this company (Toyota) indicates a real commitment to quality that is built in. I might have bought the Highlander but I didnt. No remorse here. For a luxury vehicle the ride is a little bit harsh, but I like that, it handles well for a big vehicle. It is fast, much faster than the 4.0l ford ranger it replaced. Fuel economy? Meh, not great at 20mpg on average. The 3.5l V-6 is already a legend being in production a very long time. The six speed automatic is very nice and inspires confidant driving. Comfortable? Oh yeah, the heated (or cooled) leather seats more than make up for any road harshness.In a word this RX350 is fabulous. I have the base model and it sure is well equipped BUT, to tell the truth I do not find the infotainment system all that user friendly and as such, about the only part I use is the radio, not the Sirius radio. Lexus demands some big money to keep updates fresh, so they can keep it. I would rather use my Android phone. The market seems to favor SUVs. If youre in that market, be sure to test drive a new or used (pre owned) RX350. While youre at it check the resale prices on a ten year old model of your choice.

My 2008 Lexus Rx-350, the dashboard were cracking and its just only 40,000 miles. And also some of the cosmetic area are started chipping like two side mirror was cracking (clear coated paint) and also the tail back handle has already chipping (clear coat paint) and every time I car wash, the sunroof has also leaking water. But the engine performance were like top of the line. (Acceleration, steering easy to handle - were excellent.)

I found 3 design flaws with my 2012 LS460L none of which Lexus will fix. The 1st incident occurred in Novato, CA making a right turn from the Ignacio Blvd bridge over 101N to Nave Dr. after a rain the previous day. When the front of the car slid slightly, the skid control turned the wheels sharply to the left forcing the car into the lane to my left. Fortunately, there was no car in that lane or there would have been an accident. I was able to regain control but Lexus refuses to investigate this issue insisting it must be reproduced by a dealer for them to act. This is impossible as no dealer has facilities to do this. The 2nd incident occurred on a hill at the intersection of Willard & Parnassus in San Francisco on 3/14/14. I had made a U-Turn to enter a parking space on Willard and was facing downhill. When I put the car in reverse, it rapidly rolled forward which is not expected in an automatic. I submitted video evidence of this to Lexus and this problem was reproduced by Freeman Lexus in Santa Rosa which, however, has no way to fix the problem, and Lexus refuses to do so though this, too, could be a safety hazard. This 3rd incident occurred on 4/14/14 when, at Woodland Market in Ross, I put my car in reverse and the rear view camera did not come on. I put it back in park and then back into reverse and the camera still did not come on. I made a video of this and sent it to Lexus and went to Lexus of Marin to show them the problem. They would have to take the car but I could not give it to them and explained this would not occur again if the car was turned off and started again - which I showed them to be true. This also could be a hazard but Freeman Lexus cannot reproduce this and Lexus absolves itself of any responsibility. Lexus, in fact, tells me if the car works as designed based on what the dealer can find, they will not fix or investigate the issue even if safety is involved. This violates the Toyota DOJ agreement.

I want to complain to my Lexus 570 (2011). I bought it from Al Futaim Motors Company LLC which is in UAE. I had issues with the noise from the car when I change the gear (transmission) from R to D. I asked the workshop (sales manager) at the first service (1,000 Km). They tried to repair it but the sound came back again.Also, the car is now in the workshop for the service (40,000 Km) with the same issue. They are still telling me they will find out the problem to fix it. Today, I took the history report of my car to complain about it in the ministry of economy because I feel as I wasted my money when I bought this car. I am looking forward to hear from you.

NEW LEXUS CUSTOMER HERE: I recently bought a brand new 2019 RX350 F Sport and from day one experienced regret from the dealer experience to service. On the night I purchased it, the dealer manager rushed delivery and felt like they gave me a car that was sitting on the lot for a while. The tires were improperly inflated and I had PSI issues right away in 60 degree weather as well as Glue left over on the hood from delivery. There were also other issues popping up like rattles in the door that wouldnt go away to a loose ECU mount in the dash and ICS system failures for no reason. They opened up these areas within 2 days of owning the car. The service tech who rode with me to test the car was also rude and claimed he didnt hear the noises. However, they did find issues and attempted to rectify.The service department rep encouraged me to contact Lexus Corporate and I did. They were nice and ultimately with these issues escalated it to the Eastern Regional Office. That office contacted me to fax or mail over paperwork to aid in their review of my case. I did and when I called to confirm receipt of my fax, I received a condescending call from a woman named Karen who was very rude to me and told me that I had threatened her receptionist on the phone earlier because I mentioned I was encouraged by others to post my issues with Lexus on social media. I was so appalled by Karens call and made sure to call Corporate to file a complaint. Im so disappointed by Lexus and their service that my joyous new car experience is gone. They make good cars but for me, customer service is very important. For these reasons alone, I dont recommend Lexus.

Great mileage, wonderful ride and a dream to drive. This car drives like a little sports car even though its a hybrid. The steering is tight, I only had it a couple of days when I was cut off on the freeway. I would have been in a major accident had I been driving my old Prius. It handles like a dream. Very small turning radius, which also makes it easier to drive.

LX 570 windshield stress fracture - Had numerous witnesses in vehicle when I drove over a speed bump. It was then that the windshield cracked. No rock chip evidence. No impact evidence. Lexus is trying to tell me that it was a rock. Of course they will not admit to having any problems with these large windshields but any search will get you a lot of relevant hits. Surface of glass is smooth and there is no indentation.

I have been a Lexus owner for over 20 years. I have purchased x4 Lexus vehicles. One sedan and x3 GX460. I started hearing rumors that the service was not that great anymore and that calling the corporate office was a waste of time. I can attest that all of the above is true. My radiator burst while driving. This caused my engine to overheat and blow the head gasket. I did not know the engine had a problem because my emission system had the engine light on.I had an appointment to fix the recalled emissions on 10.13.19. My engine blew on 10.6.19. The engine was supposed to shut down when overheated. It did not. I did not know because the engine light was on from the emission system recall. I called Corporate for assistance. $10,000 repair minimum. They were COLD AND IMPERSONAL. Basically they told me it was my problem. They dont stand behind their brand anymore and I cant be loyal to a brand that is not loyal to me. NO MORE LEXUS FOR ME.

2007 Lexus RX 400h - So there is something wrong with the brake actuator in these models which will DEACTIVATE YOUR BRAKES AT ANYTIME SO BEWARE!!! I called Lexus in July 2016 to tell them that while driving on the freeway, my ABS VSC light went on, I heard a high pitched sound that went on continuously and I lost my brakes. I was with my 8 year old daughter. She was very frightened and thought we were gonna die. I called Lexus Jim Falk Beverly Hills service department and they said this was normal. They said to just turn off the engine and wait a few minutes because the ABS needs to reset. So after this incident, it happened to me 3 more times and I just did the normal procedure of turning the engine off and waiting 5 minutes. But just last week, I was driving my pregnant wife to the doctor and this thing happened again and we almost hit the car in front of us. So I brought it to Longo Lexus service department immediately and they told me that my brake actuator needed to be replaced and that would cost me $4,000 to fix!!! They also told me that this is a known issue with the Lexus RX 400h and that they had a campaign that replaced these for free in 2016 and this campaign had expired December 31, 2017. It is March 2018 already so obviously I cant avail of that free replacement. So I called Lexus corporate office and told them my story about losing my brakes, not knowing about the campaign, and Lexus telling me this was normal (They actually verified that phone call in their records). They said they would escalate this to the national manager which is the highest in Lexus. So now, they just got back to me saying that even with the record of that phone call to Lexus, there is NO PROOF that the car did lose its brakes because no one inspected it at that time it happened. Let me get this straight LEXUS, YOU WANT ME TO DRIVE A CAR WITH NO BRAKES TO A LEXUS DEALER WHICH IS 10 MILES AWAY??? All I could do at that time was call. And to tell me that this is a normal thing, I believed you, because YOU ARE LEXUS! So now you want me to spend $4,000 for your own mistake?? Gosh, I would never recommend a LEXUS because THEY DONT SEEM TO CARE ABOUT SAFETY AT ALL!

Lexus is sporty, luxury and is also stylish. Its got it all. My car is the car that people I work with say OH hell yeah when I pull into work. The Lexus is the most sexy beast of car on the road. Its like mature looking yet its sporty so its young looking. Honestly, I could care less about all the gizmos on the dash and all. Its just a waste of time and money. A car is for driving and music on the radio. Overall, its awesome. Its sturdy and it holds up well.

I purchased my Lexus new, I do live in Florida and have no garage so I ordered a custom window shade to block the sun. After noticing a hairline crack in my dash I researched the problem and found a lot of owners have the same problem. I planned on keeping my Lexus for a long time. (This is my very first new car ever.) I dont know where to turn for help. I will replace the dash but I have been told its the same dash as originally installed.

I have a 2013 350 Lexus with 43477 miles on my car. Sensor went out on the car, brought it to the dealership to get repair and what they told me I just could not believe what they said and the amount the dealership want me to pay. My car is still under factory warranty. Have anybody else had this problem with their factory warranty?

After owning several BMWs, I purchased a 2013 Lexus IS250 Sport. I have been so disappointed with the GPS that I have resorted to using Mapquest on my iPhone. Lexus has been totally unresponsive to my complaints and suggested I upgrade the software. After years of complaints you would think they would invest in their GPS or partner with someone reliable.

Beware of this diagnosis. It is not covered as of now from Lexus and is a 6,000-7000 dollar repair due to their drain hose design and placement in vehicle. I just bring it in for 10000 mile service and within a week the car started to take in water. Its been a problem with these cars since 2012 and they wont do anything to fix it because theyre claiming natural causes. I leased car from lexus of Rt 10 in Whippany NJ. They wont help or lexus 1-800 wont either even knowing this problem has been going on for many years. I went on lexus forums to see if other people have had same experience and the answer is yes from same dealership also too but after their 5000 mile service. Beware and spread the word about lexus.

This is my 2nd Lexus: my first one, ES 330 was a great car from mechanical to cosmetics! This 2nd, ES 350 is the poorest quality you can get! I was told by a service manager in N Miami, that the reason the interior materials (dash board, seats cover, cosmetically wood design, that all are falling apart), are made to disintegrate after a while! No kidding!!!? They actually do, I cannot even clean the interior because the board is jelly like, the seats covers are all broken after 2-3 years and the color will come off when you clean them, the wood design is flying up peeling as well everywhere, at 72 000 miles I had to replace the front direction and before, the steering wheel fell! And you would believe that for over $42000, you will buy a nice quality car! No, not anymore! I was back in forth with Lexus via emails, I went to the dealer to show what is happening to the car, they said that I have to pay if I don’t like the way it looks! I called to have at least the dash board replace since is melting, but two customer service from Lexus Corporate said that the offer expired on March 31 this year and they won’t extend it, although they never told me about it when I went to the dealer or on our exchanged emails! Think twice if you planning to get a Lexus at this time: it is not the same quality or customer service as they started! A shame!

VIOLENT SHUDDER/SHAKING OF THE ENGINE. When the CT200H is stationary or in motion the engine periodically shakes violently sometimes up to 30 seconds then it goes away. It happened on cold or hot starts. The EGR has been cleaned from carbon build up, has new spark plugs and coils are good. I have lately been noticing coolant loss. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. Check engine light. Finally came on with code P0301 cylinder 1 misfire.Called corporate and I was assigned a case manager. Well they were no help. They basically said you dont have warranty on the vehicle so we cant help! Dealer quoted approximately 4500.00 for a blown head gasket (not sure how that happened), a bad intake manifold, and ECU needs to be reflashed. Take into consideration that this vehicle has never been abused, I use it as my commuter vehicle. Also there are many people that have had the same issue with the CT200H and the Prius (both basically have the same engine/components). Anyway Im on the same boat with others on here, I will never buy another Toyota/Lexus. Will move into better vehicles. I highly suggest doing research before investing in a glorified shiny **. Happy holidays. ;)

My wife IS 250 2007 has melting and cracked dashboard and panels which Lexus sent me a letter to get them replaced. I took the car to the dealership. They told me to come back in the summer cause my Lexus does not meet the repair criteria. Even now the dashboard it feels like butter you can take chunks out of it. Now I have no idea if they would replace it or not cause I guess whats happening to my car is normal. I didnt know Lexus meant to make dashboards like that and is normal.

On December 2011 I took all my savings to buy the best luxury car to drive and enjoy my Golden years. After receiving various recommendations and reading the reviews I decided to buy a Lexus RX 350. I went to Lexus of Wilmington and purchased Lexus RX 350. The dealership assured me this car would easily last for more than two to three hundred thousand miles if I changed the oil in a timely fashion. On September 21, 2019 the temperature gauge showed my car was overheating, I immediately took it to Newark ToyotaWorld. They found no leaks and there was no warning code or indication on the display panel of any malfunction. I have religiously done maintenance as recommended based on the professional advisement of Lexus from the date of purchase. All maintenance records can be obtained through Newark ToyotaWorld.After taking the RX350 to Toyota on September 21st, I was told by the Newark Toyota dealer that my car needs a new water pump and engine replacement. The cost to replace it with a used engine and no warranty is $8,049.49 and the cost to replace for a new engine is $14,985. I was told to remove my car from their parking lot within a few days. I talked to Lexus customer rep Cindy and Lis ** complaint #**, she told me to get my car towed or transported to Lexus of Wilmington to further analyze the engine malfunctions (I have already spent $120 diagnosis fee, and $100 in towing charges). Why I need to further waste more money for towing to Lexus of Wilmington, plus their diagnosis fee, when it has already been determined by a professional Engineer that there is no compression in the engine, Radiator is leaking, water pump and battery is discharged.Since I no longer have any reliable transportation, I have turned to public transport to go to doctors appointments, and receiving rides from my neighbors to run daily errands like food. I have depleted my savings funneling money into this so-called world class Lexus, now I have no money left to buy any new vehicles. My dream of enjoying my golden years driving a dependable luxury car has become a nightmare. I wish I had gone with a competitor’s product in hindsight. I feel I was cheated out of my money, knowingly I was sold a Lemon by Lexus of Wilmington. Company/dealership has defrauded and I can do nothing.Zubair

Lexus 2008 - Sticky dashboard??? Dealer Lexus asking for replace $500.00 why??? Lexus need to RECALL and NEED to REPLACE them. I was bought brand NEW from Dealer Lexus in Clearwater. They should not asked for $500.00 to replace.They need to Replace it.

Lexus provides the best dealership car care. The best service and quality personnel. I have had my SUV for sixteen years with a minimum of repairs. The Lexus brand is a dependable luxury, safe car no matter what model you choose.

The new ES350 Lexus has a problem that drains battery. Defective vehicle. Drained battery in a day even after shutting off car. The app lexus has proof when the car gets shut off. New car and already problems after one month of owning it.

I purchased a 2018 Lexus in December and was told by the dealer that it came with Lexus Enform which came with a booklet of complementary services. I signed up for Lexus Enform along with the complimentary trial of Sirius radio and WiFi. The WiFi subscription is offered through Verizon wireless as mentioned on both Lexus Enform and Verizon’s website. The free trial online sign up instructions on Verizon’s website did work and I then called the number listed on their website which is Lexus Enform who then routed me to Verizon for sign up. I spoke with a sales member at Verizon who stated he was signing me up for the free WiFi trial offered by Lexus Enform.After signing up in January I never received a bill or email from Verizon but was shocked when I received a collection notice from Verizon in April, who claimed to have billed me for three months of service. I called everyone, the dealer, Lexus Enform and Verizon to ask why was I billed for a complimentary service and how they will fix the problem. They all blamed each other for the issue and have not received a solution. Lexus Enform confirmed that the service is complimentary for a year but is unable to fix the Verizon issue even though it states on the website the service is provided by Verizon. Verizon confirmed that I was signed up incorrectly for the complimentary service and refused to help me. I’m currently waiting for a call from Lexus Enform customer care for a response.

My wife’s 2016 Lexus ES350 was brought in for an oil change. They told her the car needed new tires. It only has 17k miles on it, while the tires are rated for 50k. Lexus will not cover it under warranty. I’ve owned Mercedes, Cadillac, Infinity, BMW and Porsche and have never had this experience ever. This will be the last Lexus I ever purchase/lease!

The dealership I went to had many choice and I was very pleased. I would tell all my friends to go. If I wanted a new car I would go back! The man who sold me my car was very nice and knowledgeable! The car is absolutely flawless and I feel so hot when I drive my car. I loved the look, all the features and all the room my passenger has as well as how roomy the back seat it! Im always getting compliments how big my car is and I love that! Its important to me to know they are comfortable. Everyone who gets in my car is blown away!! I couldnt be happier! My upgrade package is amazing too! After two years I can upgrade my car and that is important if thats what I feel I need to do!! I just love having the option of being able to upgrade!

My 2005 Lexus RX 330 also hairline cracks on dash. I have contacted Lexus Customer Service concerning defect in dash. Their response was vehicle is out of warranty. I have 110K miles and knew my vehicle was out of warranty. I thought since Lexus had acknowledge of the faulty dash would replace them since they are aware everyone is having the same problem. Im concerned the crack near my passenger airbag could cause possible eye injury if the airbag deployed and the debris from faulty dash exploded everywhere. Lexus should repair the faulty dash when they are aware everyone is having the same problem. I dont think Lexus is concerned about safety of their customers.

This vehicle is so beautiful. There are so many options and features on it. I love all the new technology to make it so convenient for me in my daily life. There are also so many choices and which one I am so grateful for the opportunity to take care of my needs and get the right one and be able to make choices for my needs. Compared to older versions I can get so many people in my new vehicle and still hold a lot of cargo. I dont have to worry about it and it makes life so much more easier.

Very plain and same year after year. Also they all look alike but what concerned me is the cars looked highly unsafe so I wouldnt buy another one. Too expensive to upgrade as if it was a Cadillac which it wasnt. Also didnt have many cool upgrades or up to date upgrades. Has an ok amount of room but could use more leg room and comfortable seats. Theyre very hard and lumpy and can never go to sleep in them. Didnt see many brands or choices with them is why I was highly dissatisfied. Would not recommend them to anyone in the future or first time car buyers as well!

Never thought I would be writing a negative post about Lexus! I purchased a 2015 GS350 F Sport that was certified back in November 2018. It had 24,000 miles. It is still under the Manufacturer Warranty as well as the Certified Warranty. Last month I noticed the finish on the rims was peeling. I took it to the dealer and they took photos to send to the district Manager. I was told I would hear back in about a week of a resolution. Two weeks later, I still had not heard anything. I called the service rep. He told me he would get back with me. Later that day he called and said that the District Manager said that it did not appear to be a Manufacturer issue. Dissatisfied, I called Lexus Corporate and after many phone calls back and forth was told that they will not do anything about it! This is completely unacceptable. I will be sure to tell everyone know how Lexus does not stand behind their warranty!!

Called in yesterday to a Brisbane Lexus dealer to get a value on my 2017 Lexus ES350. The vehicle is 27 months old, in pristine condition, has just had its 2 year service and has under 18,000 klms on the clock. I was offered in the low $30k should I want to sell it. WOW! How can a vehicle be devalued by over 50% in just over 2 years? No wonder buyers are looking more to buying demo or second-hand vehicles. Maybe it would make good financial sense to check the resale value of BMW, Audi or Mercedes before looking at a Lexus. I am still in a state of shock!

This has been the worst car I have ever purchased. When I first got it, the rear view mirror started turning dark and the stuff inside started turning black and now its horrible. Years later, the Dashboard and the door panels started getting sticky and anytime you touched them they got black stuff on your finger and would scratch the panels. The dash is so shiny that when you drive in the day you cant even see out the window because of the glare. Now the navigation system doesnt work and it operates the ac, radio, navigation and everything else about the car. I took it to the dealership and they wouldnt touch the nag because the dashboard would fall apart and they dont want to be responsible. They said this happens to everyone that comes in. I called lexus and they cant do anything for me because there hasnt been any complaints filed (what the rep tells me) yet all over the internet thats all you read. Its a shame, my wife want to trade her car in for a new lexus, but there is no way, especially when they wont even help us.

I bought 2006 RX 330. The car has 49K miles. The dashboard cracked at several areas. Contact Lexus. They told me the warranty is done and there is nothing they can do.

Its funny how Lexus is marketing this brand as a luxury car but forgets to stand behind the cheap quality product when a problem arises. At 10,000 miles Ive ended up paying for an alignment as the car was pulling badly to the side. Bear in mind the car was never involved in any collision. The alignment didnt solve the problem and the car is still pulling. At 20,000 miles Im ending up with the breaks at 0!!! How is that even possible for a quality car? No consideration for customers concerns or complaint. Now I know why Lexus is not willing to cover anything under their warranty which proves that Lexus is fully aware of the poor quality, cheap parts used for their cars! SHAME ON YOU LEXUS! YOU ARE DEFINITELY NOT A LUXURY BRAND!

Leased 2017 GX 460 white SUV. Paint discoloration, and the called “leather” seats are crap. They are stained and the dealer cleaned the seats and now I got pieces missing. I’ve never been so disappointed and upset. So besides the above mentioned. They installed two TV’s on each seat and there’s a huge color difference between the top headrest where the TV are installed and the actual seat. I always owed the TVs that come installed from the manufacturer not aftermarket by Lexus. So when we take the car for the scheduled maintenance now if you need a loaner it takes 3-4 weeks for the Lexus dealership to give an appointment date. To top it out they don’t wash nor vacuum the car.Basically, you are better off going to the Hyundai, Honda or Kia dealership. Pay way less and get excellent customer service and no stress. Trust me Lexus IS way overpriced for the quality. Example. My friends wanted a Lexus just like ours but they started noticing all the defects and they got an BMW SUV. You should see the difference. First in the customer service was excellent and the luxury and technology of the car. Lexus are all outdated and with many issues on quality. There’s something serious going on with the quality control department. Reported all and they promised me back in November, then in December to order me a black on black Lexus. The pigeon died on the way! It’s August and nothing. And we have been dumb enough to recommend family and friends to the torture and they have done business but consideration for us. Watch when my lease is over that I’ve driven that nasty looking car how the black on black will magically appear but to their surprise they lost another customer. Last Lexus that I purchase or lease.

Lexus CT200 is 2015-16 the last year this hybrid was made. So glad we found one. We love it. Used car that is running with no issues. If you can find a used one, we are happier with the Lexus hybrid than their Toyota version.

Went to trade my Lexus in for a 2015 model. Lexus estimated the value and noticed the dashboard was all cracked. I have had a cover on it since new and the car is garage kept. Since the cover was on I never lifted it up to clean. Lexus said it would cost $3000.00 to replace. The Lexus has only 60K miles. Very disappointed with Lexus/Toyota. They would not even give me deal to have it repaired. Going to buy a Mercedes and tell everyone I know what has happened and that Lexus will do nothing to keep their image.

Even though my 2007 RX 350 Lexus was parked in the shade, the dashboard cracked and spread all over. I was so disappointed. I have no idea how to fix the cracks and it looks like I have to reinstall a new dashboard.

My daughter bought a used 2009 Lexus RX350 18 months ago from CarMax. Shortly after purchasing the vehicle she received a recall notice from Lexus that dashboard needs to be replaced due to cracking. She took her car to the local Lexus dealer in Tampa last July and was told that dashboards were back ordered and they would notify her when her replacement arrived. Within weeks cracks started to appear in her dash. Foam started popping thru the dash. My daughter is in sales and frequently transports clients. Her clients are senior executives at major corporations. They all commented negatively about the dashboard. She has heard that she should have bought a (substitute Audi to VW) as she has heard them all.Her luxury car has become the running joke within her office. She has just been transferred to Houston and isnt taking the car with her as she would have to go the Local Houston dealer and start the waiting process all over again re-registering for the replacement dashboard. She just sold her car back to CarMax for 60% less than she paid for it ($15,000 loss) as they were the only buyer for the car with the volcanic dash.Lexus customer service has been unresponsive responding that the dashes have been slow to ship from Japan and that their hands are tied. Are we really supposed to believe that it takes more than ten months for a dash to ship from Japan? I believe that Lexus isnt taking this recall seriously as they know that the longer they put off replacing the dashboards the less the recall will cost them as cars will be totaled or sold and some owners will simply give up. I have owned 14 Toyota cars and 7 Lexus cars as I am in sales and trade cars at least every two years. I pointed this out to Lexus but they did not care. They point a finger at the dealers and the dealers point a finger at Lexus. The reality is that they are both giving owners the middle finger.

It is comfortable, nice handling, easy to park and a good looking SUV. We looked at all of the luxury 5 passenger SUVs and the RX-350 stood out above all the rest. Good performer and satisfactory fuel mileage for an AWD.

Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and Id need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but Ill spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus claim to quality is bogus!

This brand make car that look very attracting and stylish, it has a strong engine with a quality in a long run. Beside it has the latest technology nowadays to fit consumer needs. Also, it looks very luxury, from the body and front, they are very high quality build and look strong. The color also look very nice to fit the car body. It is very fun to drive the car like Lexus, it tell exactly the person who drive the car to be success. All the audio system is very premium and expensive that feature the premium sound. Plus it is large enough to care the whole family, the capacity is very big and the trunk is also big to have all the luggage for travel and go on vacation.

2021 GX460 Luxury edition no longer has dual auto-dimming mirrors! They had them on the GX460 Premium/Luxury trim ever since their 2010 redesign and even after the 2020 facelift they kept this feature on the Luxury edition...only to be dropped on a 2021! Theyre saving $100 on a $70k vehicle! Every other Lexus vehicle has them standard or available in a package except for the GX460 now! Whats next Lexus??? Manual windows???I wrote to Lexus about this and earlier today spoke to their Case Manager regarding this issue. First she said that Lexus determines their vehicles features based on extensive research and consumer feedback! Really??? Who are those customers that complained about their passenger side auto-dimming mirror preventing them from being blinded by a semi or an F-250??? But then it gets even more bizarre: she said that it is not salesperson responsibility to inform customers about vehicle features... OK! Whos job is it?So according to her, it was my job to somehow suspect that Lexus would decide to drop this feature from a vehicle that had it on every MY starting from 2010-2013 (Premium) and then from 2014-2019 (Luxury) and it stayed on the 2020 redesign on the Luxury trim!!! I was supposed to suspect that it would be dropped for 2021... because..?? Im sorry, but this was the proverbial straw that broke the camels back. Good deal Lexus! You saved your nickel... Youve lost a loyal customer! If this is what you call pursuit of perfection count me out of that pursuit!

17 years and no problems. 145,00 miles and only regular services, still going to drive it for another couple of years, at least until the house is paid off. 1999 rx300 and it still in style, and it still drives like new.

Lexus has a lot of nice cars to offer. It was either the 350 or a LFA. I also like their SUVs and their hatchbacks. The people at the dealership were very nice in helping me find my dream car and they have a lot of packages that you can put on your car. There is the race package, the performance package, and the street package. You can also choose what radio you have. Their car looks very nice and also looks really expensive. The rims look really cool and the nice dark silver I got on my car looks really nice. You can fit a lot of your friends in the back of this car wherein I had to make 7 people fit in it. Thanks to all of the wonderful room in the car.

Overall, our Lexus has performed very well. But, I do have a few minor complaints. First, the paint on the Lexus is very soft and chips easily. The dealer told me that was because of EPA paint requirements. Funny, my Ford which has more abusive use than the Lexus doesnt have paint chipping. I found out too late that there is a clear coat they could have installed over the front to protect the paint. But then, why should I have to pay extra to keep their paint from chipping. Second, very early on, I noticed a minor clicking sound in the engine. Sounded like a lifter on an older car, but only when its cold. I took it in and they kept it overnight but couldnt hear it. Over the years, its become quite a bit louder and when the engine is cold it sounds like a diesel. I just turned over 100,000 miles on the car and other than brakes and tires, its been painless.

I like the different styles and colors of Lexus, but I prefer BMWs, very unique. Many brands copy them. I hope that they, Lexus, improve on their designs. But I like how they last pretty long. My only complaint is that it runs out of battery fast. Sometimes my car dies out, but it may be due to old car issues. Also, theres not many upgrade options with Lexus. Youd have to go to other shops because Lexus is way too overpriced. Not a big fan, sorry Lexus. I also wish I could fit more but more means more money :( I hope they can fix this. I hope that they dont change anything like metals, engine, etc. Like downgrading.

I bought a 2010 used certified Lexus 450H from a Lexus dealer, added the prepaid servicing, and extended warranty. About 2 mo ago, May 2014, I noticed the maps would reset into a configuration I had not programmed. Then about 10 times when I hit the start button, the screen went black blank and the map screen said, do not shut off power… rebooting. Took it to Putnam Lexus, they said would order part and call me in 10 days… in Redwood City, CA - big dealership. They said they did not have a replacement computer (must have 100,000 cars in this area) but no parts??? Five times in last three days the computer had to reboot, changes all the preset parameters. Now it is affecting the driving gauges, as they are reporting erroneous things ie 50 mi/gallon. If computer stops while driving will be a large accident, extremely unsafe. ** at Putnam says funny, the 50 mi/gallon… blew off the extreme safety hazard of a computer going out while driving. Cannot get me in and a loaner car until tomorrow, even if unsafe. Lexus you are the premier - get your act together, this is serious.

Lexus RX which is the most successful cars of the Japanese luxury brand with global sales of up to 2.1 million units - an impressive figure for a luxury car. Lexus RX 350 2016 officially out in Vietnam in the Vietnam Exhibition VMS 2015 also come with brother LX 570 2016. About Vietnam facelift, new generation Lexus RX 350 strong price increases. The old version had 2.835 billion, the price is now 3.337 billion, up more than 500 million.Standard features on the 2016 Lexus RX 350 includes 18-inch wheels, automatic LED headlights, fog lights and LED daytime running lights, rear black glass, power trunk lid, smart key, with the regime different drive, 2 zone air conditioning system, power front seats according to 8 directions, leather-wrapped steering wheel luxury nodded, 40:20:40 split rear seats comfortable and luxury vinyl NuLuxe. Then, the standard safety features on the Lexus RX 350 2016 includes anti-lock braking system, traction control and vehicle stability, the air bags front, back, curtain airbags, knee airbags, rearview camera Lexus Enform and Safety Connect system includes automatic node collision warning, locate your car (especially useful when your car is stolen) and emergency assistance.

I just leased my sixth Lexus and I regret it! I dont care how great it drives because the music sound system is the WORSE. The rear speaker has NO SOUND coming from it at all. When you drive the only speaker that sound comes from is the front speaker. God forbid you increase the volume, the sound blasts at you so loud that it is torture to drive in the car. There is nothing Lexus service can do. Its their new sound system. It is torture! Not only that, my business only uses Blackberry phones and the new 2019 Lexus only works with iPhones. My last 2016 Lexus allowed text message to appear on the screen. Now the new 2019 Lexus models. So it is MANDATORY that you have an iPhone if you want to drive the luxurious 2019 Lexus without using your stereo system.

I have Lexus ES350. I left the car in the lot for 3 months came back. Check engine and vsc lights are on, and dealer says that the engine need to be replaced, do not know what to do at this point.

My 2007 Lexus 350 right front headlight has had condensation since the time I purchased the vehicle for my wife in November. I am a used car dealer and have always had a preference for the Lexus line due to the quality and customer service. When I contacted our local Lexus dealer (Mcdermott, where I service my Lexus inventory and my personal es330) they indicated that the warranty had just expired in November but they felt Lexus would give me some compensation, if not honor the warranty. After I had the car inspected I was contacted by Lexus and they said, quite frankly, they denied the claim and that was it!! Do not bother to discuss the matter further, that was it. Now I am faced with a bill of $700+ for a problem that Lexus has acknowledged. Is this any way to be treated by a customer and a dealership which specialized in Lexus line?

I purchased a 2014 Lexus IS 250 in February. Since buying the car I have noticed the gray spots popping up everywhere in the paint, so I took the car to Lexus of South Atlanta to have them look at it. They told me it was from bird poop, which I knew was not the case since my car stays clean. I had three other people look at the car after that to tell me it was not bird poop causing the paint to do that, that it was a defect with the paint they used to paint the car. Since the car is still under all warranties I call the Corporate office of Lexus and opened a case. Once I was contacted by the case worker I explained the issue to her and she then told me to take it to the closest Lexus dealer and have them do a work order and inspect the car she would then follow up with me. So I called the dealer and set up a time to bring it in. When I got to the dealer the service manager at Lexus of South Atlanta was so rude to me and told me he could not look at my car due to the rain which made no sense seeing how the car was in the shop not outside. The following day my case worker called and then told me I had to bring it back and try and have them look at it again so that being the 3rd time taking it to that dealership. They took pictures of my car and told me that they would be sent off to cooperate then they would let me know when I needed to bring my car in yet again for the 4th time to have a man from Corporate look at the car. The following week my case worker calls to tell me Lexus of South Atlanta had contacted her and said nothing was wrong with the car and they would not be fixing it. I asked her who she spoke with. It was the service manager there which he had no part in speaking to me or writing the work order to know what was going on with the car. She was going to close my case since he had called. I complained and she said we can go to the next step and have a man from Corporate look at it. Finally the man from Corporate was able to look at the car. When we first met and I was showing him the spots he says oh yeah something is going on here, then ask if we can have a body shop look at it since he was not aware that the whole car had spots. He thought it was just the door and a finder. So we took it to a body shop near the dealership which is one Lexus uses quite often. A few different men that work at the body shop look over the car and say they think its from a chemical and that it would be $10k to repaint. The man from Corporate then tells me if it was just the one panel and door he would fix it no problem but it being the whole car they dont feel that its a paint defect and that they wont fix it. The service manager was trying his hardest to talk us out of wanting the car fixed. Told me my rims would come back scratched, that the value of my car will drop so much that if I traded it in I wouldnt get anything for, but if I was to trade it in how it sits with spots all over Im sure I would get way less than what I would if the paint was fixed. I picked Lexus as a car because they are suppose to be nice cars that wont give you problems as long as you maintain them like you should and only owning my since February and seeing how I get treated at their dealerships makes me want to never own one again and to make sure everyone I know, knows how terrible their customer service is. Their cars are not cheap and there is no reason my car should have messed up paint. I truly think Lexus doesnt want to fix my car because of the price it will cost them. And dealing with their Corporate office is just as bad as dealing with Lexus of South Atlanta. If you miss the call and call back like the case workers ask you to do in the voice message they leave you, can never get in touch with them, and they wont call back for another day or two. I highly recommend if youre considering a Lexus car to look up reviews and do your research because my experience with Lexus in the short months of owning my car have been terrible!

There are very nice features on each model that they carry. The colors are very bright and colorful, and running is smooth. A lot of nice cars to choose - many sizes, model, very good price for what youre getting and safety is a big factor also. The room in the car is great. The family and all the cargo I put in it while we get ready for a trip is unbelievable and I still have plenty of room left. The upgrade and performance is very good on this car. The personalized features are actually what I wanted and I could not ask for anything more.

Dashboard recalls - Horrible customer service. Unorganized. Facts not lining up. Whatever you do, do NOT BUY LEXUS OR TOYOTA. Japanese automotive industry is going downhill and service is horrendous. Car no functioning properly.

Lexus has a wide variety of models. I picked the IS 250 mainly because it is one of the more affordable models. However the es350 is super crazy ridiculous nice. I do recommend this vehicle because the features are very nice and very high-quality. The passenger seats five, the backseat is extremely small in the 250 and that sucks because thats what I got. But they are very credible and customizable depending on your budget. Naturally it does cost but its worth every penny because you get what you want. It is the best riding car around.

I just leased a 2017 Lexus NX 200T and have been driving it for about 4 months. I am very unhappy with the Bluetooth system. Previously, I had a Ford Edge and the Bluetooth was far better than the Lexus. I never had any issues with it. When I place a call in the Lexus, I will say Please call John Smith. It then pulls up John Smith as well as several other people and asks me to select who I am trying to call from the list. If it doesnt do this, then the other thing it does is when I say Please call John Smith, it says are you sure you want to call the contact? It absolutely NEVER just allows me to call someone without taking me through these steps. I have been to two different Lexus dealers about this. One told me it would take my new car a while to recognize my voice... OK, it has been 4 months and I went through the voice recognition set up a while ago. The other dealer could not explain it. Had I known this is what it is going to be like just to place a call, I never would have leased this vehicle as I am stuck with it for the next several years.

Airbag light is on in the dash - error code b1111 & b1611. In history bad passenger airbag. Lexus knows this but I will have to replace myself - 800 dollar airbag. That is not right. Lexus knows the sensors are bad in these bags. Why dont they fix their error? Lexus should stand by their product. If airbag deploys, looks like I will have a lawsuit to deal with.

Very happy with car in general. I have had specific problems with the occupant window motors. The front occupant window stopped working shortly after the warranty expired. I was upset but paid the bill. Now, Im at over 140,000 and both back windows and you guessed it the occupant right front window are all no longer working. I went to Lexus to check on recalls but nothing there. They say there are no problems, no recalls. Sounds like a safety issue to me. If I was ever in an accident I dont think the occupants could get out of the car. Ive owned a number of new cars over the last 40 years and have never owned, seen or heard of a car with so many window issues. Not good for Lexus or Toyota.

I purchased brand new RX 350 in April 2012. I thought its time for a new car and I deserved a nice car for working so hard. Ive driven my 02 Civic ever since and had no problems. I noticed my rear driver side mirror looked melted and side panel/spoiler(back wing) had rippled lines. Dealer Modesto and Lexus Corp both deny its under warranty due to possible low effiency windows reflections to my car. Which I baloney. So you are telling me the quality of your car is crap and cannot handle sun/heat? I went to Lexus in another city and the manager said he would replace it under warranty but due to Lexus Corp denying my case he could not order the parts for me. So how can Lexus Corp not help me when another dealership can? If anyone had any similar issues, please let me know/suggestions/opinions on this. Would greatly appreciated. I feel that this is brand new car and should not have any paint/body issues. So paying more doesnt always mean you get good quality or service.

I had a worst case scenario of a safety recall: defective valves broke and I had total engine failure. Lexus did honor the repair, though I was under 100k mileage, I was over 3 yrs. They kept car 3 wks, replace one engine block and the valves. I paid for brakes, flushing system, and a new starter (car suddenly didnt start when I went to pick up car after 3 wks. Strange! Starter was another $1300. Car has 67,000 miles. This car is terrible... The brakes I can feel under foot and they sound like they need new brakes, not like they just had a brake job. The engine runs rough and loud. Makes some noises. The car also has a roar. The driver door even squeaks now and the whole car makes a noise and is rough. Its embarrassing! Has anyone had any problems? They had to take it apart and put it back together... Im thinking they didnt do a good job. Its not the same car. Any help or advise? I dont even know what to tell them.

I have a 2004 Lexus RX 330 in Bamboo color. While under warranty, all the door handles and outside mirrors faded. Lexus repainted/replaced all of them under warranty. Now, February 2012, the same oddity reoccurred and Lexus claims they are exempted from repairing them since it is out of the warranty period. No one from Lexus or the dealer can explain why this anomaly occurred in the first place or reoccurred. The vehicle is garaged and even receives a so-called protective coating from the dealer every six months.

We have owned other makes and the worst dealer experiences have been with Lexus. This is not our first negative experience but it is the latest. Lately we discovered what Id call seeping at the water pump. The start of a leak. Not dripping yet. Thought best to have it fixed before it gets worse. Brought it in and Dealer said it was not leaking so it would not be repaired under warranty. To add insult they suggested we should Test drive a new model (joke).

No customer service at all. I would like to express my disappointment about the recent experience I had at Lexus of Rockville on December 21, 2016. Initially, the Service Manager, Andy and Supervisor, Jose were courteous & respectful. They provided me with a loaner vehicle while waiting for my insurance rep to come and look at my car. This took about five days. The dealership completed a diagnostic on my car as well. After approximately a week and half I received a call from the service Supervisor (Jose) and he instructed me to return the loaner back, which I did, that same day. Upon returning the loaner, I was notified by the Service Manager (Andy) that he and his staff were instructed by Peter ** (GM) not to service my car. When I asked why, they could not provide me a reason, refused to provide service to my car, treated me with extreme disrespect and escorted me off the property like a criminal. I did nothing to merit this type of treatment.Throughout the incident I remained calm and courteous despite their mistreatment I received. My vehicle has been serviced at this location many times in the past without any issues. As an ** man, the interaction was humiliating beyond words and not worthy of the Lexus (YES WE CAN) brand. In this day and age where respect for individuals and cultures has become lost, I expected more from Lexus.This unsatisfactory Customer Service experience was further exacerbated by the lack of service I received after reporting the incident. When reaching out to your corporate office, I was assured by the front desk person at that time someone would get back to me on this matter and discuss the issue, I have yet to receive the simple courtesy of a call or email from Sonic Automotive. I hoped to hear from Sonic Automotive or Lexus Corporation soon to bring a resolution to this extremely disheartening situation.

After purchasing two Lexus’, I thought I would stick with the brand for a very long time. This will probably not be the case. After having a series of very negative experiences with my 17 RC350, I will most likely never buy another Lexus. A little while after purchasing the RC it started developing a tapping sound. This noise continued to get louder and I was able to hear it from inside the cabin of the vehicle. I was able to locate the noise coming from the mechanical fuel pump. I took it in to my local dealer for repair. They told me they were unable to duplicate the concern and the assistant service manager displayed no customer service skills whatsoever in any attempt to help me with my issue.I contacted the Service manager the next business day and was able to come in and work with him and the diagnostic tech to duplicate this noise. We spent an hour test driving and listening to another RC they had on the lot. I was told to make another appointment and they would take another look at it. While it was in this time, the dealer involved the regional field specialist and dug deeper. I was ultimately told that even though they were able to duplicate this concern, it was normal operation.I made a complaint with Lexus customer care and this complaint was escalated twice. Two of the three people I spoke to at Lexus were more interested in talking than actually listening to my concern and again showing any kind of customer service. This includes the last individual who was the highest executive level I could escalate this. They made it very apparent that they were not interested in assisting a repeat customer with a valid concern. They made it very clear that losing any further business was less important than repairing my fuel pump.Lexus advertises their luxury vehicles to be the quietest on the road, but when you bring them a valid noise complaint they don’t want to honor the bumper to bumper factory warranty. This is the opposite of what I expect when I invest in a luxury car company most of all Lexus. I did quite a bit of my own independent research and determined that fuel pumps are a bit of a sore spot with Lexus and a bit of an Achilles heel.My vehicle shares the same fuel pump as the IS and the GS. I was given a 2019 GS as a loaner vehicle and the fuel pump was at least 80% quieter. I was also able to determine that the fuel pump for all these cars has 4 successive part numbers. Lexus has obviously redesigned this part several times for important reasons. I am left to wonder if my generation was updated due to excessive noise. Ultimately the unwillingness of Lexus to take responsibility for their product and their customer service leaves me no other choice but to leave record of this and let others know what I have experienced.

I really like the Lexus GS. Its a looker and has a sporting style, security and a cool 12.3 inch multimedia display. Also, full screen navigation. Love the surround sound. Sport look for anyone that like race car. Very stylish and enough room to enjoy. You can fit 4 comfortable. Your passengers will ride In luxury and in style. Trim in leather. Car has anything. Not much more you can upgrade, but I would like a sunroof.

I bought this Lexus 2.5 years ago. About a year in and about 95,000 miles once or twice it ran rough at a stop sign for about 3 seconds and corrected itself (thought it was a bit of bad gas). I looked online and saw a post about this possibly being an issue. I also found in the glove box a page from Lexus saying they will take care of this even though it is not a recall. So, I took it to Sacramento Lexus. They said they would validate the issue, order parts, and give me a loaner vehicle. Well, they sure did. They took care of it completely! Obviously out of warranty and fully covered. They even offered to do any other repairs they find while doing the repair at the cost of the part cost only. I was truly amazed at the depth they would take care of a used vehicle not bought from that dealer, out of warranty, and the issue almost never happened that I was aware of. Above and beyond to say the least. Very impressed with Lexus and that dealer.

Exploding glass moonroofs. If you are investigating the purchase of a Lexus with a glass moonroof...beware. They have a tendency to explode for no reason. I was on a desert highway with no vehicles in front of me and all of a sudden my sunroof/moonroof exploded. It sounded like a gun going off over my head and it nearly caused me to wreck it had shocked me so much. I did a little research and apparently this issue is an ongoing one with many other drivers reporting the exact circumstance. The Lexus corporate folks are very, very rude about this and will not help you or offer to pay for what is obviously a manufacturer defect.Very sad to see they will not stand by their product. I will be seeking legal remedy but in the meanwhile, if you must buy a Lexus, stay away from the cars with the glass moonroofs. You could be driving and not only have a sudden shock that can scare the life out of you but if your interior moonroof shade is also open at the same time, you could get badly injured by the falling broken glass shards. Very dangerous.

The dashboard on my 2007 Lexus ES 350 is so sticky and melting. I contacted the corporate office and they referred me to Lexus of Pembroke Pines service department to take a picture of the dash and they would forward the photos to them. After they received the photo, I was told that they had to look at my maintenance history with Lexus to decide what they would do to resolve my problem since my car was out of warranty. I stopped having my car maintenance done at Lexus last year because of the issues I always would run in to with the service department at the North Miami Beach dealership. They always wanted to push off extra things that I didnt come there for. And when I would refuse they would have an attitude. So I decided, why spend your money at a business where there is bad customer service skills.I faithfully had my car serviced the entire time that I had my car. When I asked to speak with someone else at the Corporate office they decided that they will pay for the labor and I can pay for the parts. I feel that when you buy a Lexus, you should never have to worry about a issue like a melting sticky dashboard. I have purchased Hondas, Mercedes Benz, and Jaguar and never had an issue like this. I will be in the market again for a new car and I will not take a change and buy another Lexus and have to worry that the same thing will happen.