I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

The staff went out of their way to be certain all my concerns were addressed, scheduled a loaner auto and completed the work as promised and on time. They followed up to assure I there were no outlying problems. I will continue to bring my auto here for service.

Lexus cars are comfortable. I like the features and the easy accessibility of the car. The leather seats are easy to clean which makes my job a lot easier. The butt warmers are nice and help to keep us all warm during the winter months of the years. Our model specifically can only hold up to five people. However I believe that Lexus makes other models that can hold more people than that. This car suits my family well as there are five of us and we are all able to fit comfortably in the car. The car has a small built and our model is black and sleek. The paint has stayed nice and sharp throughout the course of many years and I believe that it will continue to do so over the next couple until we decide to go to either donate the car or purchase a new one. We are interested in a car with seats that are not leather as the smell bothers my family and the seats always seem to be super hot or cold.

Have a Lexus GS300-2006 with 114K. It is now burning 1 quart every 1000 miles. Lexus Customer Service assures me this is normal, they even have it in the manual! It is normal for even 1 qt. every 600 miles according to Customer Service Rep! Unbelievable! My car is also starting misfiring, has carbon buildup. Lexus says, too bad, you are out of warranty and they will not help. I thought I had bought a great car and have had the car in for all services and oil changes. Meant nothing to Lexus. I bought this car certified and have babied it. To make an engine that is having this problems at 114k shows it is a horrible car. Repairs would cost over 8k. Never buy a Lexus. Their engines are build to fall apart. I would be interested in joining a class action lawsuit.

Very happy with car in general. I have had specific problems with the occupant window motors. The front occupant window stopped working shortly after the warranty expired. I was upset but paid the bill. Now, Im at over 140,000 and both back windows and you guessed it the occupant right front window are all no longer working. I went to Lexus to check on recalls but nothing there. They say there are no problems, no recalls. Sounds like a safety issue to me. If I was ever in an accident I dont think the occupants could get out of the car. Ive owned a number of new cars over the last 40 years and have never owned, seen or heard of a car with so many window issues. Not good for Lexus or Toyota.

I purchase a new 2018 Lexus 350RX three weeks ago. I am extremely disappointed in the Navigation System. First, it seems to take several minutes before the car connects to the service. I asked for direction to a well known business, and was told they could not find it. Please hang up and try again. I tried again, this time they could not find the business, but worse they could not locate my car. Asked if I was near the airport! No it was not. What if this was an emergency and they can’t find me!Yesterday, asked for directions to a Civic Arts Theater, they had the correct address but the nav. system took me to a residential, dead end street. I could see the theater but could not get to it. It wasn’t even the correct street. Again, asked for a restaurant by name - it took me to a location on a freeway. I could see the restaurant from the freeway, and eventually found it. Now, I use Waze. This system doesn’t come close to OnStar.

Representative told me to call one hour before I needed tow truck to arrive. I called at 5 am. Rep told me they would be there within the hour and likely much sooner. At 5:45 am another rep called to say they had just dispatched someone who would be there in an hour. Dont promise if you cant deliver. Should have just called AAA myself. Thanks Lexus.

When the Vehicle Finder function on the Enform Remote app failed to locate my 2018 RX350L, the returned map pointed to location of the key at home instead of actual location of the car which has been left in another city. We called Enform customer service and spoke with Kadijah at 1-800-255-3987 for help with the issues. After approx. half an hour of troubleshooting with the app being re-installed and re-loaded, Vehicle Finder still pointed to location of the key instead of actual location of the car.Customer service Kadijah then created case # ** and advised to us contact dealership for further assistance. Next we called Enform secondary number 1-800-817-8742 and was answered by customer service Emmanuel. This customer service insisted that the car first has to be reported as lost or stolen before it can be located by the app. However, this customer service did not sound like he understand the concept of the remote app and gave answers that are not related to the issues.We were not really happy with his answers and asked to speak with either another Tech Support person or his superior. His response is no such person is Tech support or Supervisor. What an unacceptable behavior for a customer service personnel from Lexus Drivers Enform! Well definitely file a complaint towards Emmanuel and wish both his superiors and management team from Lexus Drivers Enform [email protected] have read this review. Weve also informed Fremont Lexus at 1-510-657-6600 and requested the dealership to escalate the issues.

Me and my brother were driving from oregon to california. He was in a Lexus 2014 IS 250. We were going down the 5 freeway around 65-70mph when I saw his brake lights turn on and he lost control of the car. Before he hit the division line you could see how the brake lights were on but the car didnt stop, it just burned wheel and then he knocked down the division pole going an average speed of 30 mph - where he went on the opposite side of the freeway, where he was hit by a semitruck, leaving him in the hospital and the death of our pet.

I am an owner of 2006 GX 470 with a dashboard full of cracks. I received notice in July of 2015 that the dashboard replacement will be covered under an extended warranty Lexus must have created because of the volume of complaints received by other owners. My directions were to contact the local dealer, Wilde Lexus of Sarasota, Florida and register my VIN number and name and the dashboard would be replaced sometime in the first quarter of 2016. Today, Sept. 26, 2016 I called Wilde Lexus to get another update and Im told I am 9th on the list. Funny, because my last inquiry, I was 6th on the list. The service rep. had no excuse for this. So I asked what I could expect and she had no idea. She said the last shipment of dashboards was in July 2016 and nothing since.I then called Lexus Corp and spoke with a customer rep who knew even less. In fact she said dealers are getting a couple of dashboards weekly and the manufacturer is not keeping up with demand. She has NOOOO estimate or timeline to share with me. I told her Wilde Lexus has not received a shipment for over 2 months and they have no idea when to expect another. This is very poor customer service on behalf of the Corporate Lexus. I dont have an issue with Wilde, in fact they are great with service and maintain a high customer satisfaction level, in this case its corporate whos letting down their customers. Im not sure I would buy another Lexus because of this... however Wilde has a Jaguar, Honda, Rover, and a few other brands that I would consider over Lexus.

We bought a RX 330 that is fast and reliable. The technology package is state of the art with everything you can dream of. The car is very luxurious and comfortable too. The appearance is sports utility vehicle savvy and sleek with and a little style, bit of sexy in it. It fits my needs with style and is one of a kind. The inside is spacious and fits the whole family including a dog or two. It is very roomy and comfortable. Their technology package is out of this world. It is suited for every age, and is a perfect family car for all ages. I would definitely recommend this car for anybody looking for beyond luxury at an affordable price.

The brand of vehicle that I acquired is very comfortable, very pleasant to use for anyone who needs a safe transportation method and has great capacity. It has all the appropriate accessories and location systems. It also contains many improvements for a safe transfer.

After nearly 20 years of Brand Loyalty for family of 3 Adult Drivers, my current 2019 RX 350 was in the shop for 6 unrelated repairs beginning at 9 months (9000 miles) of ownership in a nine month period and dealership refused to make any kind of fair buyback/trade-in offer for a non-problematic 2020 Rx350. At 1 year old with 9000 miles in Showroom condition their best offer was for me to pay $13,000 to replace my problematic vehicle with exact same model 1 year newer. Never again.

My teenage son was driving home late after work and the streets were empty. However there was one car that enticed my son to race. Little by little the cars exceeded the speed limit. The police told us the cars were going 85mph. My sons car hit a bump in the road, went airborne and when he came down, he didnt want to hit the other car that was racing him, so he overcorrected the other way, hit a curb and rolled the 2007 Lexus 350 6 times. The car was mangled. But my son was able to walk away from the accident with a small bruise on his shoulder where the seat belt was and a scratch on his shin. The police who saw the accident could not believe that my son crawled out of the lexus with out any injuries. A higher power is responsible along with the excellent frame of the lexus. The front drivers side and passenger side overheard and side frame was intact. The rest of the car looked like it went thru the blender. I wish I could post pictures. The lexus 350 has always been a smooth riding car. Even though it was a 2007 with 130,000 miles on it, it rode beautifully. Needless to say my sister who owned the 2007 lexus 350 decided to buy another lexus. With its safety features, there was no question as to what kind of car she would get. However since she had a choice my sister purchased an RX 350 SUV.

I purchased my car new in 2007. Its a white Lexus GS350. I cant justify buying a NEW car because Ive never had any trouble with my car and it purrs like a kitten, very quiet outside and inside. I do bring my car in for its regular maintenance check ups and oil change services. On top of the superior maintenance; each trip includes customer care services when I bring my car in for services. And, provides condiments, beverages, magazine/newspapers, TV and wifi services extraordinaire! The car itself has great pick up energy. I need to have this capability if Im heading onto a steady stream of traffic. Push the pedal to the metal and you will be impressed. Also, I receive lots of compliments about how smooth the car ride is. People are very complimentary providing positive comments about my car; ride, comfort, Looks like new comments. Even though my car is a pure white, I have on a few (almost unnoticeable) pinpoint chips from roadway sand, rocks, etc. You probably wouldnt notice it but I would. To me, this means the car has an excellent original paint job. LOVE MY LEXUS! Okay, my only complaint and its a big one for me, the front wheel hub caps ALWAYS turn a nasty dirty look 2 days after its been washed and dried. Drives me crazy!!! Am told that its normal and nothing can be done. Hmmm? Seems like with technology, there would be such a fairly easy solution. Lexus... need to work on this!!!

2016 Lexus CT 200h - has easy handling, fuel efficiency and hybrid drivetrain. 2016 Lexus ES 300h - a luxury sedan thats safe and stylish. 2016 Lexus GS 200t - nice smooth ride and easy handling, comfortable seating, V-6 powered with all wheel drive. 2016 Lexus GS F - luxury mid-sized sedan and, the car that I purchased, Lexus NX 200t - has a roomy backseat, fuel efficiency and incredible interior. I chose the silver color. I love this crossover SUV because its roomy and can seat up to five people. The Lexus Enform Remote allows me use my smartphone to unlock doors and start the engine. It has heated side mirrors and a backup camera.The Lexus 2016 NX 200t also offers additional significant available features. Some features are the upgrade to all-wheel drive, 18 inch wheels, navigation system, power moonroof, leather upholstery, and heated front seats. It offers impeccable cabin construction. It has split-folding rear seating, power front seats and generous backseat room. I truly love my car.

Excellent appearance with a sport car performance. Unique appearances with sleek interior and exterior designs with comfort. Quality materials and the designs are totally different from most vehicles. Features everything you want and more in a vehicle such as navigation systems, park assist, blind spot feature, leather seats etc... Comes with all the latest features and the value of all these features is a good vehicle for the money and outperforms most others in its category. It gets better and better. Great car with good gas mileage and built to last.The performance on road is awesome and delivers in all areas you would like and love. Totally happy and recommend highly. Once you try a Lexus you will understand the feeling. Offers other variety of cars such as the e and g series that perform just as well. Always a very smooth and gratifying ride. It has the most comfortable capacity whether it is a two seat vehicle or a full SUV. It is roomy enough to suit most passengers but if you choose the IS or a smaller vehicle which is normally for two passengers you will be fine and comfortable.

Things keep falling apart. The window is making a noise, the armrests have no leather on them... Its all flaked off. And now the TRANSMISSION. I was told by multiple people that it would easily go to over 200K miles... Its falling apart at 150,0000. LEXUS is only a luxury model because of its PRICE!!! Resell value sucks too!

Lexus offers something such as a map and it also offers a useful something that makes sure you dont bump into anything. Its also helpful when youre lost and has many stuff. Im satisfied because it looks great to me with painted red and with the map and controls, with a safety system for getting in and out of a parking spot. There is enough capacity to seat 5 people so Im happy with that and also has an opening in the middle back seat to store something.

I purchased a 2013 ES 350 new... was very satisfied until Sept. 24 2016. The vehicle had a little more than 19000 miles when someone failed to yield the right of way and collided with my wife near the front and left driver door while she was driving the vehicle. The damage was extensive and the insurance declared the vehicle a total loss. My concern is that neither of the airbags deployed during the collision. The other vehicle involved airbag(s) did deploy.I contacted Lexus and gave them permission to inspect the data image on the vehicle to let me know why the airbags did not deploy. As of October 21 2016 I have not heard anything from them. I have contacted Customer service several times but did not get any information. The vehicle has been towed to a totaled lot. Not sure how long the vehicle will be available for their inspection. I have owned four Lexus vehicles and have not had any problems. I am now concerned if I replace the vehicle with another Lexus will there be a safety issue. Damage images are available if requested.

Lexus Rx350 has defective material in its interior. The dash on our 2008 RX350 has began to crack in numerous places. In other places dash is melting and is sticky to the touch. Took car to Lexus dealership for inspection. Service assistant said that this was a common problem with Lexus. The materials do not stand up to the environment. Lexus refuses to call a recall. They want close to $2,500 to replace it. This car is a big disappointment. This is our second and last Lexus.

Purchased a 2012 CT200h in July 2016. The car was advertised as certified but ended up not being certified due to the airbag recall. Bought the car due to my previous experience with Toyota/Lexus being highly reliable car and it also only had 31k miles. Soon after driving off the lot noticed a clicking noise every time you brake. Figured it was a cv axle noise so waited until the first service to address(car also had drivetrain warranty remaining). Took the car in for the 35k service and dealer diagnosed the noise as a failing brake actuator and recommended replacing it for $3450.The dealer and I opened a case with Lexus customer service. After 2 weeks I get a call saying they do not fix noise issues under warranty. Even if my car was certified they still would not fix it. Went to talk to dealer next day and the service manager told me his CT200h makes the same noise and it doesnt bother him. Dealer also told me I should have bought an extended warranty (Right after telling me even the warranty doesnt cover it!?!?!?!). Escalated the Case with Lexus and received a callback saying nothing has failed so I just need to deal with the noise.After this experience Id recommend to stay away from Lexus. Once you drive off the lot it doesnt matter if you have a used or new car they do not care if you are satisfied with the product or not. Considered trading in my CT200h for a brand new one, but that wouldnt help my issue because they told me even if it was brand new and the brake actuator made the same loud clicking noise every time I touch the brake pedal it wouldnt be covered or fixed. So Ill look at other brand cars to spend 40K on.

My 2004 RX330 was purchased new. It has 26,000 miles and been garaged, never wrecked. My dashboard has a large crack above the glove compartment. My Lexus dealer in Melbourne, Florida acknowledged that the dashboard cracking problem is widespread due to material defect. We have been a two car Lexus family for 10 years. Unfortunately, Lexus will not pay for repairs even though they admitted the fault is not mine. This is the end of our family ever owning another Lexus.

The brand offers from small hybrid to larger, mid-size SUV. I have found that I like a variety of cars from this brand, including the hybrid SUV. I like that it has a sleek, rounded appearance. I do not care for boxy style hybrids. The interior is sleek and there is ample room to seat five. There is also a generous truck with plenty of cargo space. People are normally surprised that it offers as much room as it does in the inside. It is an efficient car. The controls and navigation device is good. Television options are there, however I am happy with my initial purchase and do not need anything additional to the model of my car.

My Lexus RX 450h is a 2010 model and now has over 263000 miles and is still going strong. I live in the Midwest and do have the opportunity to keep the car in a garage but it still looks great. Mileage has run 24 to 30 mpg depending on the season and my lead foot. I often refer to it as the most comfortable room in my house.

The new ES350 Lexus has a problem that drains battery. Defective vehicle. Drained battery in a day even after shutting off car. The app lexus has proof when the car gets shut off. New car and already problems after one month of owning it.

On July 5, 2015 my husband took my car to the Lexus Orland Park, IL dealership to have an oil change. On arriving, the serviceman told him that my car needed other work. My husband already knew that he could not authorize any service on my car without my approval. So my husband called me on his phone and let me speak to the serviceman on his phone. I explained to the salesman that I was headed out of town the following day and did not want to do any other work until I returned. I told him to only do the oil change. He was adamant about my windshield wipers and said that I really need new ones. So I told him only do the oil change and wipers. Minutes later I received an email with a price of $417. I called the serviceman and ask how much was the wipers and why was the bill so high. He told me I needed a 90,000 service and that he went ahead and did it. I told him I did not authorize him to do the 90,000 mile service. He told me that my husband told him to do the 90,000 miles service. He told my husband, after he got off the phone with me that I said to do the oil change and wipers and 90,000 service. So my husband signed for the work. When I called him to asked him why did he do what I did not authorized him to do, he said, my husband told him to do it. After he got off my husbands phone he lied and told my husband that I had authorized the 90,000 miles service and then lied to me saying my husband had authorized the work. I told him I would not pay for it and I wanted to speak to his manager, but his manager said that there was nothing he could do but give me 10% off because the work had been done. These people are frauds. So do not take your cars to them. They will do work you did not authorize and will keep your car if you cant pay. I will be writing to the States Attorney office, they need to be investigated.

On May 9, 2012, I purchased a used 2004 Lexus RX 330 for $14,600. I put a down payment of about $6,000 down and financed about $10,000. My payments are for 3 years at around $240. I drove the vehicle to the Lexus manufacturer to have them find out why my vehicle has a bad odor and other items on vehicle. I found out that this vehicle’s sunroof had been leaking and as a result of the sunroof leaking, that carpet has built up mold and was needed to be replaced. They also found out that there were other things on vehicle that needed replacing; seat belt in the rear seat, front arm controls needed to be replaced, radiator needed to replaced, engine cap was clogged, bushing needed to be replaced, the extra key needed a battery, several dents on the vehicle, tires needed to be replaced and several dents and items that needed to be replaced on the vehicle. The manufacturer advised me that the vehicle was not safe to be on the street without these repairs. I took my concern to Steven and he told me several times that he was not going to fix the problem because he did not have to. He insulted me and my relative and he became very belligerently loud and abusive for no reason. I left the premises and advised him I would be back. It has been 1 month later and this situation has not, up to now, been resolved. Can you please help, because I am paying for car insurance and I have the car payment? This vehicle is just sitting in my driveway for the last 2 months. I have had to rent a rental so that I could pick up and take my son back and forth to college. I hope you can help.

My 2006 IS 250s dashboard and door panels seem to be melting - they began to shed a couple of years ago and now look awful. Also, the check engine and Check VSC light are on. I took it to Lexus of North Miami where they changed a sensor for $ 500 - that did not fix the problem. Brought it back thinking there was a warranty in their work, and they told me I needed a whole new Catalyst System, a $ 2,000.00 job. Took it down to a friends shop and he told me that they should have known that was the problem to begin with. First degree fraud is what I call that. Cant trust these Lexus dealers. One says one thing, the other says another thing, and in the end, the customer gets punished. I wont be buying a Lexus ever again (Pity because the car looks nice).

After experiencing what I thought was a leak in the sun roof, I found out from the dealership that the SUV had four blocked sunroof drains due to dust, dirt and leaves and a blocked A/C drain caused by a spider making a web. I am in the dealership for all of my regular service checkups and these items are not on the check list of things to look at for each of the required service appointments. I have been told this will cost $9000.00 (this is not in my budget). My insurance company will not pay for this, so I am currently waiting for Lexus Corporate to get back to me. The interesting thing is that in addition to the 3 year warranty, I purchased an additional 3 years for continuity of service. A lot of good that did me.

This brand of car has been one of the most reliable vehicles Ive ever purchased. The car has all the Bells and whistles. Fully loaded and electronic features way ahead of time. This car has been the most reliable car in the maintenance has been the most. Also, this car can cover receivers with all the ladies. Passenger airbag, heated seats, black luxury reclining chairs and DVD players in the back for the comfort of the kids as well as adults. I would highly recommend this car (Lexus ls400) to anyone and I would purchased this car again.

No problems. Feel best choice made. They had awesome above standard reviews. Comfortable seats and lots of features. Smooth ride. It stands out way better than other brands, nice color choices and body style. I think I would choice this brand over any other regardless of price etc. I am very happy. I dont think I would really change anything because it seems like they thought of everything when making these cars. But if I did I would just make more custom options available. I would make the passenger side have just as good features as what the drivers side has, if not better because a lot of times the passengers are tired from hard day work when husband decides to drive.

I have a 2008 ES 350 with 111,000 miles. (Mostly highway.) I left my house and drove about 8 miles on the highway. Suddenly every warning light came on all at once. I quickly got to an exit ramp when the engine just stopped. It was towed to the dealer where they told me the water pump had failed and the engine burned up. Again, there were no warning lights until right before the engine seized. Repairs were estimated at 7500 dollars for a used engine that was not even a Lexus engine. Dealer offered me $3000 for the car or $3700 if I traded it in for another Lexus. Needless to say, I do not want another Lexus.

WORST SERVICE EVER. I called to cancel my Lexus Enform service in July, after I sold the vehicle. I was reassured the service was canceled and there would be no future charges. They charged my credit card in October again. I called and was repeatedly disconnected by various associates trying to transfer me to someone who could help. Calling back the 5th time I was told that there was no charge to my account because they did not have a record. I was on hold for over 30 mins. They demanded documentation of proof of sale of vehicle to cancel the service. Do not sign up for this service or provide them with a credit card!!! You will be charged even after your service is canceled, your car sold etc.

There were no obvious problems until a multitude of lights came on telling me to get the car to a dealer immediately. I took the car into Mungenast Lexus on Saturday, 3/8/2014 with 89,000 miles. The tech hadnt seen some of the items and I was told I would have to wait until Monday to find out the cause. They got the malfunction lights off and I said I would drive it until they came on again. The car wasnt driven much Sunday or Monday but the lights came on again late Monday and I took the car back to Mungenast on Tuesday, 3/11/2014. On Wednesday, 3/12/2014 I was given an estimate of $10,682.75 for the necessary repairs, not including taxes. Does anyone know of a $73,000 luxury car requiring $11,000 in repairs at 89,000 miles? A car that has been maintained and hasnt been in a wreck, has regular maintenance (although not by Lexus) or any other obvious mistreatment. I made a complaint to Lexus Customer Care (yeah, right!) and they gave me $2000 toward the repairs which I felt was a joke given the forums that point out all of the problems with this car. Virtually all of the repairs necessary are mentioned in all of the forums or other online places to learn of car troubles.I had all of the repairs done except the upper and lower control arms to the tune of $4637.81 including the $2000 credit against the repairs. The upper and lower control arms represent another $4690.15 plus tax. Ive been told to get this done as soon as possible. The car cant really be aligned until these are repaired. I had the first items done in order to get the car back and take advantage of what had been offered before they tried to renege on that. Additionally, I cant sell the car as is because it wont pass a state inspection. Even if I get it fixed, CarFax is probably going to show the repairs so I cant sell it as an individual and if I keep it, Ill be waiting for the other shoe and another $3000 or $4000 in repairs. I feel like I have been really screwed by Lexus with little ability to fight back.I plan to make sure this is known to as many people as possible and am seriously considering a big yellow lemon on all 4 doors with something like, Ask me about my Lexus experience with an e-mail or phone number. I have no idea if this would qualify for a lemon law claim. Repairs: 1) R & L #1 & #2 Upper Control Arms: $3210.35* 2) R&L Lower Control Arms: $1479.80* 3) Water Pump: $701.50 4) R Front Shock: $595.36 5) Brake Actuator: $2704.96 6) Bank 1 & Bank 2 Fuel Ration Sensors7) O-Ring, Fuel Gasket & Insulator at High Pressure $1523.67Fuel Pump: $871.52 *Work not done yet. Work that has been done: $6637.81 including tax. $2000. Lexus credit equals $4637.81. Perhaps the shock and the water pump would be okay although with 7 previous pre-owned cars driven in excess of 125,000 miles I had replace no shocks or suspension items. One fuel pump on a 2005 Lexus at about 100,000 miles.

My car failed due to the battery compartment taking on water. I went to the dealership and they advised me to put in a claim with my insurance company. My insurance company denied the claim as there was a service bulletin from 2009 about how to repair the issue. Needless to say my car is out of warranty and has over 130,000 miles on it. Regardless I was never aware of the bulletin. Had I been made aware of this I would have had the car fixed at my expense to avoid this issue. Why would they relay to the insurance company and not notify the customer and keep this a secret. Was it to avoid a recall of the cars? There is a blog site where the issue has come up on these cars. Where there not enough complaints? On a positive note corporate was advised of my issue and has agreed to offer a warranty price which came out to approximately 4300 to 4900 hundred dollars. Needless to say, this is much more than my 500 dollar deductible that the insurance company would have received if this bulletin had not come up. I love my Lexus RX 400 and recommend the cars there are the best of the best. Its this issue that keeps me up at night. I am still trying to resolve and feel that I should not have had to pay anything.

Beware of this diagnosis. It is not covered as of now from Lexus and is a 6,000-7000 dollar repair due to their drain hose design and placement in vehicle. I just bring it in for 10000 mile service and within a week the car started to take in water. Its been a problem with these cars since 2012 and they wont do anything to fix it because theyre claiming natural causes. I leased car from lexus of Rt 10 in Whippany NJ. They wont help or lexus 1-800 wont either even knowing this problem has been going on for many years. I went on lexus forums to see if other people have had same experience and the answer is yes from same dealership also too but after their 5000 mile service. Beware and spread the word about lexus.

First off, I LOVE my 2006 RX 330! I have no complaints about the performance of my car. I have been having issues with the paint. Several years ago, I had the paint redone on one of my outside mirrors. Now the clear coat is coming off of both mirrors and all of the handles. Its also beginning to peel from the hood of the car. I have also noticed rust under a couple of the handles. Being that my car is only 8 years old, I feel that there was a faulty paint job from the Lexus company and I would hope that you would offer to pay for this atypical issue.

My model is a 6 passenger compact SUV. It has great storage or back seat for groceries and I can fit 5 very comfortably and 6 if need be. There were a couple of models in this style with many different colors and amenities you can choose from or upgrade to. Also they have options for wonderful upgrades and even options if you just want certain things added. Some they had to order but it only takes a couple of days for delivery of the items or car thats chosen. I was able to choose what was available or tell them what I liked and they would find the one with the features I wanted. I love my vehicle because its not huge but can fit things like it is.

Well-built. Quality workmanship. My Lexus GS 430 is a 2001 model. Never had a mechanical issue. Just recently changed shocks and a few other minor issues. Not bad for a 16 year old automobile. Still handles well. Paint is still great with no blemishes or paint fade. Although I take really good care of it, it takes great care of me and my family. Quiet as a kitten. Goes when needed. Powerful 300hp V8 still has oomph! Drivers seat looks a little worn. But passenger seats look new.

I just brought my 2006 Lexus RX400H in for the 35,000 mile service and to have brake pads checked. I was told that I need not only brake pads, but rotors and calipers on all four wheels with only 36,000 miles on the car. Two years ago, when I had about 25,000 miles, I was told that I had to replace all four tires. The cost was $1,500 and the dealership wouldnt let me leave without replacing all the tires. I have owned many high end vehicles in my 65 years and never have I had to replace all four tires in such a short time and certainly not a two thousand dollar brake job at 36,000 miles. Something is very wrong here. I bought this car new at IRA Lexus in Danvers, MA in March of 2006, and have overall been pleased with the car. However, this kind of component breakdown (or brake down) is unacceptable on a car which cost $53,000 when I purchased it. I believe that the parts had to be faulty or below acceptable standards for a high end car like Lexus. I look forward to hearing from you soon. This is a very disappointing and costly situation, which I do not feel is up to Lexus standards. Please respond.

I am the owner of my third Lexus ES 350. I anticipated buying my fourth in the next couple of years. I have purchased a Lexus almost exclusively because of its reputation for quality. As I am often in my car alone, the idea of having a car that will not leave me stranded by the side of the road is paramount. I noticed initially, however, with my most recent car purchased new, the 2014 model, that it was not as quiet as my first Lexus.I let that past not attributing it to a decline in overall quality. However, I was wholly unprepared for the wholesale failure without warning of my transmission after only 74,000 miles leaving me stranded on the side of the road. I was lucky to make it to a surface street as the failure occurred on the highway. This was a car, as was the case with each of my prior purchases, that had each and every service recommended, all done by a Lexus dealer. However, I could have saved myself a tremendous amount of money, both in terms of initial outlay and maintenance cost, with a much cheaper car and received the same result. This is my LAST Lexus and last Toyota made car.

Lexus has several models, but I chose their RX 400h Hybrid. Its a great automobile. I got great gas mileage, and really felt like I was helping the environment. Previously I had a 4 door sedan, I owned that car for 12 years before selling it and getting the SUV. There are 2 bucket seats in front and a back bench seat. The vehicle seated 4 adults comfortably, and I was always able to get 3 grandchildren in booster seats in back. The cargo space was roomy as well. The vehicle I purchased was fully loaded, there was nothing more to upgrade. The leather interior was easy to keep clean. Heated seats to keep you warm, sunroof, 4 wheel drive. I know there were other upgrades included, such as the automatic headlights and windshield wipers. I loved the way the windshield wipers could sense when there was rain! Moreover, the vehicle had an entertainment package, built-in CD players installed in the back of the front seats. My grandchildren adored watching CDs and it certainly made traveling with the 3 of them a pleasant experience.

Lexus provides the best dealership car care. The best service and quality personnel. I have had my SUV for sixteen years with a minimum of repairs. The Lexus brand is a dependable luxury, safe car no matter what model you choose.

I bought a 2010 used certified Lexus 450H from a Lexus dealer, added the prepaid servicing, and extended warranty. About 2 mo ago, May 2014, I noticed the maps would reset into a configuration I had not programmed. Then about 10 times when I hit the start button, the screen went black blank and the map screen said, do not shut off power… rebooting. Took it to Putnam Lexus, they said would order part and call me in 10 days… in Redwood City, CA - big dealership. They said they did not have a replacement computer (must have 100,000 cars in this area) but no parts??? Five times in last three days the computer had to reboot, changes all the preset parameters. Now it is affecting the driving gauges, as they are reporting erroneous things ie 50 mi/gallon. If computer stops while driving will be a large accident, extremely unsafe. ** at Putnam says funny, the 50 mi/gallon… blew off the extreme safety hazard of a computer going out while driving. Cannot get me in and a loaner car until tomorrow, even if unsafe. Lexus you are the premier - get your act together, this is serious.

We bought 2008 Lexus RX400h, with 79k miles on it, a few weeks ago from Hanlees Toyota in Richmond, CA. We thought we made a smart decision buying hybrid vehicle this time. Guess what, even though Lexus states mpg 27/24 on this vehicle. We never got close to these numbers. We have been driving the vehicle for almost a month now and average mpg is 20.6. We sold our Highlander and upgraded for hybrid Lexus. We drove our highlander for over 10 years. Our average mpg was 21.8. What a disappointment for Lexus. I dont understand how do they get away with this type of false statements at all. We paid whole a lot of extra money to get hybrid vehicle to save money but it seems like we wasted for nothing. We will definitely keep pursuing to get some sort of resolution on this matter. This is not right and legal whatsoever. I am sick of these big corporations that they think they can do whatever they want and get away with anything. I am sick of them.

My vehicle, and doing research there are numerous other Lexus models and years all experiencing oil loss from the timing chain cover gasket causing oil loss that will affect the engine and safety. Lexus has not provided a recall on this known issue. They request $3500 to fix the leak with a new gasket. This has the potential to eventually lock up the engine if enough oil leaks out.

My 2013 Lexus RX350 has only 5000 miles on it and its muffler shows signs of rust stains. The car has been parked in garage from day 1. Its very disappointing.

I have 66,000 on my 2008 Lexus GS 350. I have really only had one problem with my car, and that being the rear calipers froze. I have a certified pre-owned warranty that would cover this problem had I not taken my car to a personal mechanic for brake pads. He is the one who realized the calipers froze. It was towed to Lexus and it took me 3 weeks of fighting and speaking with the owner of the Lexus dealership to get it covered. Now 6 months later the headlight went out, When I looked and noticed there was condensation in the housing of the light. Again I still have a bumper to bumper warranty but again, this is not covered. The seal is broke and they state this is normal wear and tear. $1791.00 to replace, ARE YOU KIDDING ME. WHAT does the certified pre-owned warranty cover because at this point I have had two issues and neither of them are covered under this warranty. So with that said, and the fact that it took me 1 year and 2 months to get mats for my vehicle that were promised as part of the purchase deal from my salesman, and then they were not LEXUS mats. They were WALMART cheap mats... I AM ALL SET WITH BUYING ANOTHER LEXUS. SO NOT WHAT THEY PORTRAY THEMSELVES TO BE...

I have a 2008 Lexus Rx350 with a cracked and melted dashboard and Lexus refuses to help in any way even though thousands of cars had this same issue. Lexus is substandard and their customer service is below par. I do not recommend anyone to buy a Lexus. You will be sorry because they do not stand behind their vehicles. I was never notified about this dashboard issue so by them saying I didnt react in time is a stupid reason not to help with a product they they know... has been an issue all along.

Radio panel where you see radio stations and the camera for backing up just continuously flickers and strobes. Sometimes it stays clear of 5 minutes then for no reason starts flicker again. Very distracting and dangerous when driving especially at night. No response from Lexus and dealers claim no knowledge but happy to sell me a new car. Issue is well tracked on the internet. Not the brand it used to be. Never again.

The entertainment module must have more shorts than Bermuda. It changes music modules, freezes on volume settings, freezes on XM channels, etc. Changing fan speeds will often lead to music module changes as well as other unexpected changes to controls in the entertainment module. This has been a continuing problem since purchase. We were told that the radio was replaced but that was either a lie or the replacement radio was an equal piece of junk and driving under high-power lines is not a consistent cause of the changes. Chasing the corporate dollar has led to the demise of another higher priced vehicle!

Purchased a used RX350 16 months ago. 2016 year model. Love the looks of this car. I drove a 2014 Ford Escape Titanium for over 6 years and that car was way above this car in every way. So disappointed.

My wife’s 2016 Lexus ES350 was brought in for an oil change. They told her the car needed new tires. It only has 17k miles on it, while the tires are rated for 50k. Lexus will not cover it under warranty. I’ve owned Mercedes, Cadillac, Infinity, BMW and Porsche and have never had this experience ever. This will be the last Lexus I ever purchase/lease!

I bought my brand new 2012 Lexus RX 350 in 2011 and luckily I bought platinum service with it. In 2016, when I feel the pulsation in my ride, I brought my car in for a checkup. The salesperson Mitchell ** told me a bunch of issues with my car and told me that I need to pay for the extra services with came up to be roughly $1,500. Thats ridiculous when I have the platinum warranty. I told him to look at my coverage and only do the work that are covered. He then told me that I need to pay the $148.71 fee since they had the technician assessed my car. That was absurd since I already told them the issue and the technician jumped into the car and took a ride and agreed with that but I have to pay for his fee?I was like whatever, if I pay that fee then they will fix my issues. After I paid the fee, Mitchell then told me that he had to call Lexus warranty service to check on the coverage and it will take a couple of days. He says those parts will be cover but he still needs to get a confirmation with Lexus warranty. So I unhappily left the service center and totally forgot about it. When I remember about the issue after I got the oil change, I went home and pulled out the contract that I first bought the warranty and surprisingly. Its listed in black and white that the rear shocks and ball joints are covered.So I showed it to the new salesperson and hes happily helping me with that. Only to replace the leaking rear shock. But not the ball joints since they are now in perfect condition because I got new tires. How is it that when I first brought in my car, those were the issues that you made me pay and now since its covered under the warranty, they are fine now? Its the same old ball joints. Time does not fix mechanism issues on automobiles without replacement.

Had to replace my windshield for the 2017 RX350. It has been two weeks today. Giving various reasons for the delay and informed that it will be another 6 days, since the windshield is on back order. Shocked to find out that a Company like Lexus manufactures cars with various computerized options that are in the windshield and not produce extra windshield. Building about 1000 cars a day, can we not produce a few extra windshields. After all windshields crack often. Feeling frustrated. Looked at a Caddy. Maybe American made is better. But that is hindsight.

My 2004 RX 330 has a cracked dashboard in multiple places. I was informed that Lexus recognized this problem on my year/make/model and was offering to replace the dashboard. The dealership said my VIN # was not in the system for a replacement. They agreed it did need replaced and they took pictures and sent them to Lexus. Lexus just called to deny my dash getting replaced. How do they get to pick and choose whose dashboards get replaced if this is a recognized problem? I have had my car for 11 years and have spent thousands of dollars to Lexus paying for and keeping my car under extended warranty. They should at least pay for that.

I bought a Certified 2004 RX330 from Lexus Clearwater. I bought the car in 06, the SUV had 22k miles, was soon told I needed new tires. Did research as why would I need new tires now, especially on a Certified car, with so little mileage and only two years old. The tires were switched out, they were Cooper tires which arent the tires from the Lexus manufacturer. When I asked Clearwater Lexus about this and told them someone from Tampa Lexus had talked with me about the issue, they said, Why would you listed to Tampa Lexus? They are worse than we are!! I spoke with the corporate office and best they would do is offer new tires at retail - still bogus. Now my dash is cracking and Lexus Tampa said $1900 to replace, and 10% off as I dont service my car there enough for a larger discount. Now the headlights are cloudy and there is a recall, but there are no parts for their own recall just an acknowledgement that there is an issue. I was duped by Lexus, they are horrible. Very sorry I ever bought a car from them. Dealerships should provide an actual printout on how they certify a car, if they had, the tires wouldnt have passed a certification test. Like a home inspection, I want to see levels and percentages of wear and tear and how they could ever pass worn tires as certified. Lexus shmexus. Poor quality, certified means nothing, horrible customer service.

Toyota hits a home run every year with the flagship Lexus LS460. The car is put together flawlessly. The mechanical parts roar and purr and make reassuring sounds as the interior parts cuddle you in refined comfort. I have well over 200,000 miles on my 2007 model and no intention of trading it in the near future. In most ways this classic machine is just getting broken in about now. I have followed all recommended service calls, both in and now long out of warranty, and been rewarded with a vehicle that still rules the road. It shines almost as brilliantly after a good wash now as it did right off the showroom floor. I could not be happier with how it just continues to amaze me with its durability and reliability. Yeah, the sticker shock is difficult, but 12 years later it is barely but a memory of a tremendous decision. Thank you, Lexus.

I received a letter from Lexus today informing me that my two Lexus cars (IS 250 and ES 350) will be recalled at some point in the future due to a defect in the Takata Front Passenger Airbag Inflator. It said the airbag can deploy due to this defect and possibly send metal fragments through the airbag striking and possibly injuring or killing the vehicle occupant. It also said that Lexus is working on preparing a remedy and will send another notification when the remedy becomes available. Then it says What should you do? Until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat.So their solution is to not have us drive with anyone in the passenger seat until some unknown time in the future (1 month? 6 months? 1 year? 2 years?), when they finally contact us to fix the defect. This is unacceptable. How are families that need to use the passenger seat to carry everyone supposed to function with this solution? They need to come up with a short time fix until the longer term problem can be resolved, e.g., remove the deadly airbag in the near term and replace it at some point in the future. We have seat belts that can protect the passenger in the meantime and the seat belt will not kill someone unexpectedly.My impression is Lexus sent his note because they are more concerned about their legal liability if the defect occurs and less concerned about how thousands families with IS 250 or ES 350 are suppose operate day to day and never use the passenger seat until Lexus determine the best method for minimizing their costs to address this issue.

We leased a new 2018 NX300 at the beginning of April 2018 in Kingston Ontario Canada this year and in August while driving to town my wife hit a deer taking out the grill and camera, etc. It is now November and its still not fixed. The reason: parts on backorder. How can a brand new vehicle have parts on backorder? First a fog light, then an electronic component for the lane departure. The list goes on. Four months to repair a vehicle due to parts on backorder.The local dealer wont answer my emails, wont answer my phone calls all because Im getting upset with how this is handled and the length of time it takes. Not to mention Im paying a lease on a vehicle we cant access. We made the mistake of leasing two Lexus vehicles but I promise this will be rectified when the lease concludes. ILL NEVER LEASE ANOTHER LEXUS ANYTHING.

I will never buy another Lexus or Toyota product again. The last Lexus ES350 I owned, is the last. I do not know how in the world Lexus could call a Lexus ES 350 “Bulletproof” when the heads blew on the one I had at 145,000 miles, not mention the failing computer, the alternator, the Vehicle Stability Control, and let’s not forget their melting dash, the allegedly lethal Takata airbag system, and years earlier that accelerator problem. I do not understand how anyone who had problems I had could possibly call it reliable. The whole experience was shameful. Given my experience with a Lexus, I now question Consumer Reports rating system for rating that company number one in reliability. I had American cars I got three to four times the life out of than this supposed “Bulletproof” reliable car. I am sticking Mercedes, Genesis, Honda, Mazda, Kia, or Hyundai. In my opinion there are better cars for the same or less money than the Lexus ES350 I owned.

The issue is that I was told that the $1,000.00 for es350 2012 incentive ended on 12/22/2011. After leaving Hoffman Lexus, 750 Connecticut Blvd, East Hartford CT on 12/23/2011 with a signed lease, I searched google for Lexus incentives. It is noted on several web sites that all Lexus dealers are giving $1,000.00 until 1/2/2012. Other sites indicate this $1,000.00 incentive is good to 1/3/13. I emailed Al ** and visited him today after no response from email. He and his manager stated that I had not seen it first; then it did not apply to all Lexus dealers. Please clarify for future reference. I have been a Lexus customer since the late 90s and would like to remain with the Lexus family.

All cars have problems, but before you purchase take a look at some of the issues in the BMW section... Valve guide seals ($4k), evaporator cores ($3k), coolant leaks, multiple window regulators, transmission issues, a/c issues, water pump issues, electrical issues and even engine bolts that break off! The list goes on and on. Just do a Google search. And these are with BMWs with 50,000 and 60,000 miles. I hope that my story will convince people to do their research and at least consider the Lexus brand.I bought my Lexus GS400 in 1999, and now at 16 years old and with 215,000 miles in my opinion it is one of the most reliable vehicles ever built. If you do some research, the 1UZ-FE V8 engine produced by Toyota in the late 90s (and used in the GS, LS, Tundra, LX, etc.) is one of the most bulletproof engines ever made. It will pretty much run forever. There are vehicles with this engine on the road today with 300,000, 400,000 even 500,000 miles and more. Even though it has evolved somewhat, it is still pretty much the same V8 motor used in Lexus vehicles today. That should tell you something.Now to my vehicle. In the first 5 years of ownership, I didnt have a single problem with my car. Not one. I replaced a battery, but that is something you would do with any car. In the 6th year, the throttle body assembly needed repair, but not a big deal. In the 10th year my starter contacts went bad (they go bad in all cars) and my alternator went out (again, expected for a 10 year old car!). Other than that its pretty much been regular maintenance: oil changes, tires, brakes. In 16 years I have never changed the spark plugs!! They are original. Ive driven up and down the east coast and this car has never left me stranded.Again, do your research and choose wisely. Today, KBB values my car at about $5-6k (it was $46k originally) but it doesnt matter because if someone wanted to purchase it today I would say its not for sale. I am keeping this one. Im sure Ill purchase a 2nd vehicle one day for fun - maybe a convertible - and guess what brand that will be? A Lexus of course! Even then Im not trading in my GS400 - this car is staying in my garage.

I found 3 design flaws with my 2012 LS460L none of which Lexus will fix. The 1st incident occurred in Novato, CA making a right turn from the Ignacio Blvd bridge over 101N to Nave Dr. after a rain the previous day. When the front of the car slid slightly, the skid control turned the wheels sharply to the left forcing the car into the lane to my left. Fortunately, there was no car in that lane or there would have been an accident. I was able to regain control but Lexus refuses to investigate this issue insisting it must be reproduced by a dealer for them to act. This is impossible as no dealer has facilities to do this. The 2nd incident occurred on a hill at the intersection of Willard & Parnassus in San Francisco on 3/14/14. I had made a U-Turn to enter a parking space on Willard and was facing downhill. When I put the car in reverse, it rapidly rolled forward which is not expected in an automatic. I submitted video evidence of this to Lexus and this problem was reproduced by Freeman Lexus in Santa Rosa which, however, has no way to fix the problem, and Lexus refuses to do so though this, too, could be a safety hazard. This 3rd incident occurred on 4/14/14 when, at Woodland Market in Ross, I put my car in reverse and the rear view camera did not come on. I put it back in park and then back into reverse and the camera still did not come on. I made a video of this and sent it to Lexus and went to Lexus of Marin to show them the problem. They would have to take the car but I could not give it to them and explained this would not occur again if the car was turned off and started again - which I showed them to be true. This also could be a hazard but Freeman Lexus cannot reproduce this and Lexus absolves itself of any responsibility. Lexus, in fact, tells me if the car works as designed based on what the dealer can find, they will not fix or investigate the issue even if safety is involved. This violates the Toyota DOJ agreement.

I own a 2012 Lexus CT 200h. Absolutely love my car. 2 1/2 weeks I was in a car accident that was not my fault. My car went to Lexus of the quad cities to get an estimate. While in for getting the door fixed rust was noticed on both of the front door seams. We questioned it and had to get in contact with Lexus. My husband talked to Shawn directly at Lexus. They sent someone out to look at my car. Since my car has rust on the seams they will not cover it, as it is not rusted through. Lexus warranty says corrosion or perforation for 6 years unlimited miles. Since the door was already being painted it would not cost anymore to fix the seam under the door. Shawn told my husband nothing he could do about it and no one else he could speak to. I dont know about you but who wants to spend $40,000 on car that is only 4 years old and its rusted. I guess I thought buying a Lexus was not buying a Ford Focus, even though I owned a Ford Focus 10 years ago and it never rusted. Customer service not good, neither is warranty.

My RX 350 has bad radio static. It is on both AM/FM, although the AM is MUCH worse. I have had service on this numerous times. They said they have replaced the radio and the antenna and still the static continues. The service department contacted the national technical department and they had no further fixes and said it works as designed. I have escalated my complaint to the Customer Service center in Torrance, CA. They are now saying they are unable to help me any further. It seems completely unacceptable that a luxury car company would not only make such an inferior product, but that they refuse to acknowledge the problem even though there are numerous complaints found on the internet. I will continue to fight this problem.

Lexus IS 350 model 2014 - I had an accident on the highway where the right side back tire was punctured and the car has rolled over 5 times. The car was rated as total damage after this accident. The strange thing that Air bag system has not activated as if there was no air bag system in the car. I think this is a major failure in the safety system in this expensive car that has to be known to everyone. For your info this car has run only 15000 kilometers. I have purchased this car from the Toyota dealer in Saudi Arabia on June 23rd, 2014.

I had an oil leak under my 2003 Lexus GX 470. I was told it was from the transfer case and electronic actuator. The cost to repair would be $2,000 because it required 20 hours of labor to replace a seal. I told them to forget it. I went on the Internet and found similar problems other owners were having--same type of $2,000 charge.I found one person who said that he did the repair himself, described the procedure and took pictures. It was a simple O-ring replacement in the electronic actuator. I crawled under my car, took my own pictures and compared them to his pictures. The leak looked similar. I took the instructions and pictures to a local repair shop, not Lexus.I went over the information with the owner and he said it looks pretty simple. He put my car on a lift, raised it, removed 3 bolts and slid off the actuator. The O-ring was bad. Lexus did not have an O-ring in stock but Toyota did, which was the same part number. The O-ring was $5.00. Lexus was probably charging $20.00. He replaced the O-ring and reinstalled the actuator in less than one hour.This $2,000, 20-hour labor job took one hour and cost me just $85.85. Now, that makes me feel good but very angry at the same time, knowing how I could have been ripped off. I just want to let the public know that you should do some investigation on the Internet before making a high dollar commitment. You might find an answer that will save you thousands of dollars.

Wonderful car 4 door sedan, 2006 year, normal maintenance, few repairs runs very well with 150,000 miles, 25-26 mpg runs on regular gas. Very comfortable. Back seat a bit tight for tall people. Has backup camera and syncs with phone.

Do not bring your car tiki the Lexus of North Miami for service! Brought my car in to have the recalled dashboard replaced. When I picked my car up, while driving home, which is about 10-15 minutes away, I noticed my brake light was on and before I could get home my car cut off and would not start. I immediately called Lexus of North Miami and was told by the service advisor that they did nothing wrong and I would have to bring my car back to the shop. I told him how and that my battery was dead, car wont stay started. I asked if he could call roadside service to come and get my car. It didnt seem to matter to him as he said no and Id we find that the alternator and battery is dead, you will have to pay. I was in shock and disbelief bc I had just left there no more than 15 minutes ago.But what was more shocking was when I called back to speak with the Manager over Service, he had the same reaction, and seemed uninterested in the fact that I had just left the dealer and now my car wont start. Now Im upset and was in disbelief and highly disappointed that both service advisor and Manager of Service did not try to solve the problem and did not send roadside assistance to pick up my car. They showed no concern in the fact that my car was not working! And to make things worse, they said, When you bring your car in and were find its the alternator or the battery, you have to pay for it, were not liable. Oh my, could not believe this! This is suppose to be a upscale business that specializes in satisfying their customers. Well not only was I not satisfied, but I felt totally helpless. I will never bring my car back to the Lexus of North Miami ever again! Horrible customer satisfaction service!

Lexus is a great brand. The vehicles that the Lexus brand offers has a look of luxury. It offers many different styles and sizes in cars and SUVs. I love the add on options. Lexus brand offers many upgrades and personalized options for you to add on for an additional cost. You definitely get what you pay for with the Lexus brand. My Lexus LX SUV is pearl white and despite it being over ten years old I get compliments on a regular basis. It still drives wonderfully and I havent had any issues with it either. The leather interior, heated seats, and built in GPS makes ride very comfortable. It also offers plenty of space for passengers to enjoy their ride. There is enough space for 5 to have plenty of room, including plenty of leg space for backseat passengers as well, which makes the LX perfect for long distance trips.

Lexus is generous enough to defer lease payments up to two months. This means of course that those payments will be due at the end of the lease. However if your lease ends 3 months from now that makes no sense. In this uncertain times where people are getting laid off or businesses have been closed it would be nice if Lexus would understand that. How hypocritical is it that they have a promo with no payments for 90 days on new lease or purchases only. So you have to commit to get in debt in order to get that benefit.

Luxury cars at their finest - Beautiful cars and so sleek with factory wheels and chrome everything. Some even have heated steering wheels so hands dont get cold. Even though they may be expensive, you get what you pay for. The deluxe editions have cd players, moonroofs, sunroofs, tinted windows, leather interior, and chrome rims. Definitely spacious enough to have plenty of people ride along. Back seats are roomy enough for four people to sit comfortably. Lexus LS 400 models are the ones that I have owned and I was in love with both of them. They have everything on them from heated seats to moonroofs. The first one I ever owned had a six-disk cd changer built into the trunk.

After purchasing two Lexus’, I thought I would stick with the brand for a very long time. This will probably not be the case. After having a series of very negative experiences with my 17 RC350, I will most likely never buy another Lexus. A little while after purchasing the RC it started developing a tapping sound. This noise continued to get louder and I was able to hear it from inside the cabin of the vehicle. I was able to locate the noise coming from the mechanical fuel pump. I took it in to my local dealer for repair. They told me they were unable to duplicate the concern and the assistant service manager displayed no customer service skills whatsoever in any attempt to help me with my issue.I contacted the Service manager the next business day and was able to come in and work with him and the diagnostic tech to duplicate this noise. We spent an hour test driving and listening to another RC they had on the lot. I was told to make another appointment and they would take another look at it. While it was in this time, the dealer involved the regional field specialist and dug deeper. I was ultimately told that even though they were able to duplicate this concern, it was normal operation.I made a complaint with Lexus customer care and this complaint was escalated twice. Two of the three people I spoke to at Lexus were more interested in talking than actually listening to my concern and again showing any kind of customer service. This includes the last individual who was the highest executive level I could escalate this. They made it very apparent that they were not interested in assisting a repeat customer with a valid concern. They made it very clear that losing any further business was less important than repairing my fuel pump.Lexus advertises their luxury vehicles to be the quietest on the road, but when you bring them a valid noise complaint they don’t want to honor the bumper to bumper factory warranty. This is the opposite of what I expect when I invest in a luxury car company most of all Lexus. I did quite a bit of my own independent research and determined that fuel pumps are a bit of a sore spot with Lexus and a bit of an Achilles heel.My vehicle shares the same fuel pump as the IS and the GS. I was given a 2019 GS as a loaner vehicle and the fuel pump was at least 80% quieter. I was also able to determine that the fuel pump for all these cars has 4 successive part numbers. Lexus has obviously redesigned this part several times for important reasons. I am left to wonder if my generation was updated due to excessive noise. Ultimately the unwillingness of Lexus to take responsibility for their product and their customer service leaves me no other choice but to leave record of this and let others know what I have experienced.

I am the owner of two Lexus vehicles. I am investing my time to inform you of my feelings towards Lexus; as the respect, integrity and trust, which I have so highly esteemed about Lexus, has been compromised. This time the 2007 Lexus ES 350 with just 34,000 miles encountered a problem with the passenger window as it would no longer function properly. What I learned is that the window mechanism is so cheaply made that the plastic parts just broke apart. This design flaw resulted in a five hundred dollar plus repair bill that stole hard-earned dollars from other priorities my family has at this time. When I needed to truly rely upon Lexus reliability during challenging economic times, you let me and my family down. What is concerning is the fact the other three windows will certainly face the same catastrophic failure. (And surprisingly, considering the fact that the windows are hardly ever used as the Florida heat makes the AC priority one). The bottom line is this: Why would I ever buy another Lexus product when price and value are so far apart? Please let me know how you may be able to help given the aforementioned situation that my family and I currently find ourselves in.Lexus Service Specialists phone reply: As you did not visit our service department and took your car to a private repair facility, you voided your warranty. My car was well out of warranty, but they said that the CPO (certified pre-owned) Warranty would have covered this had I gone to the dealer. Well actually, the CPO would not cover a window repair; but the Service Specialists... they would have helped if I would have asked. Wow, with my other Lexus which had several service issues, the dealership was very specific that the warranty did not cover my problem and all costs would be borne by me. It is so sad to be witnessing the demise of the famed Lexus brand name. My friends and neighbors, who also own Lexus products, have also commented never again when asked if they would purchase another Lexus, as their own experiences have been much worse than mine… so sad.

The garage door opener on my new RX350 opens the door from inside the garage, and closes the door when sitting directly in front of the garage. But with the door closed it wont open the door. I have a $12 mobile opener clipped to my visor. Service department sent out a tech to verify that I had the opener programmed correctly. IT worked for him one time, but then wouldnt work for me. He came back and couldnt get it to work. I think the signal is just weak, or the antenna is not hooked up. But I dont like not being able to open the garage door with my $53k car. Im sure this is not a common problem for Lexus but Id like to see some resolution to this problem.

First I bought an RX 350 Sport from this dealership in 2016. They put me on a variable rate and since it was the end of the day they rushed me into signing all the paperwork, when I received the bank statement. I called the manager and he put the blame on myself since I had signed the contract. Second...I have been have issues with the battery and they are saying its because of the cold. I have a 2008 Ford Explorer and I have NO issues with the battery and its original.

I replaced a cracked windshield. In replacing it, repairman stated he could not put plastic. Left and right side moldings were broken and needed to be replaced- a Advised that we have parts replaced before driving. Out. Will always be available to help you out. Sales rep will not call us to tell us whats going on. We have been dealing with this since Thursday - $175 part.. Would I buy another car from them, what do you think???? 12/9/19

We recently took our 2008 GS 350 in for a routine oil change at a Lexus dealer in Sharon - what a great and impressive building with nice people. But imagine my shock when they told us that we would need brake calipers again! This car has about 60,000 miles. The brakes, including calipers, and all the tires have already been replaced once. The brake job, including calipers, was replaced by them just a year ago. We were told that there was no warranty. As I am sure you know, this is not an inexpensive repair. We have been religious about having all service done by this same dealer. I am now wondering if this is a defect. This car is not subjected to overt or extreme temperatures. It is housed in a heated garage so what could cause new calipers to go so quickly? I would like some answers. I appreciate your time.

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The car feels like a status symbol and the reputation and style contributed to my selection. The luxury features sold me. The heated seats the leather interior, the camera, the overall look of the cars body and the reputation of the brand. Love all the power items, the style, comfort and smooth ride. It gets attention, the seats are so comfortable and there is adequate leg room in back. Its a great luxury car. I am happy with all features but maybe have lower price, self driving and parking. Available in more colors, more standard features and more customizable features also.

I have been a customer of Lexus for 12 years, this is my last car with them. They are rude, non-accommodating, and flat out lie. Seems there is no point in having a recorded line because clearly if its not to their benefit it is non consequential. They call about important matters, from random ** phone numbers and NEVER leave a voicemail, and months later state we tried contacting you!!! I am a professional, I dont have time for mediocrity. I will never purchase another Lexus, nor will I ever again recommend them to my colleagues.

I bought a new RX on Saturday and it was probably the easiest and fastest experience I have ever had buying a new car. I waited about 5 minutes for the receptionist to get me a salesman (Josias) who was really nice and helped me out with everything. I give him lots of props because I am such a hard person to deal with. Anyway I am so happy to for my new RX. Cant wait for family trips on this baby.

Took my RX330 into Pohanka Lexus in Chantilly, VA for a state inspection on 9/14/13. My car was rejected due to the passenger side mirror. In order to not drive around with a rejection sticker, I inquired about how much the mirror itself would cost. John informed me that the mirror would be about $450 plus $65 for labor plus a replacement bulb was needed above the license plate giving me a grand total for a side mirror and inspection $600.44.A front mirror doesnt even cost that much. When I asked why was it so much, the reply was because its motorized. I had visited another Lexus dealership 3 months prior for tires and nothing about the side mirror was mentioned. I feel like I was taken advantage of and that Pohanka Lexus overcharged to replace only the mirror for my car to pass inspection.

My GPS system totally went out on me. I spoke with a co-worker of mine who owns a 2006, and the exact same thing happened to her. She told me to go on Consumer Reports and look up this is a well known issue and Lexus is doing nothing about it to fix the issue. I called Lexus to inquire about the issue. The woman over the phone told me out her mouth there have been some cars my brand with GPS issues, but my car is no longer covered under warranty and it could cost me up to $2000 to fix the issue. I bought this car brand new, and this is supposed to be the best of the best. I was told when I purchased the car Lexus honors their mistakes, but it doesnt seem like they are doing it now. This isnt fair to the customer at all. They charge over $5000 for the GPS and in a few years while you’re still paying for the car the GPS breaks down, and they wont cover the cost to fix it. I am very disappointed in Lexus. I thought they had a customer first approach. I am also letting headquarters know how disappointed I am.

I purchased a 2008 IS 250 Lexus in San Diego, California. Since purchasing it, I have had all my service done at the Kearny Mesa, San Diego location. This car has been riddled with problems and recalls including engine, brakes, seat belt, navigation and more. The problems just are never ending, and it does not seem Lexus is interested in taking any responsibility. When my touch screen system stopped responding to touch (350 miles outside of warranty), they quoted nearly $2,800 for replacement. They built a cheap car, charged a premium for the car and are collected from each of us to have their poor workmanship items repaired. I will never buy another Lexus and would never refer anyone to them either.

There is a minor low level rattle inside the dash of my Lexus GS350 that can be heard only when the outside temp is under 70 F. And it could not be duplicated by the dealership.

Because I could not afford a new or near new RX400H, I was treated as if I was a low life and the pretty words from an executive at Lexus headquarters who claimed to represent Mark Templin, the VP of Lexus. I have not even made my first payment on the vehicle I purchased and Lexus wants $2,400 for defective headlight switch and both left and right rear wheel bearings. I have had vehicles well over 200K miles that were SUVs and used off road; this vehicle I purchased never was and these parts have failed. I suggest you never contact Lexus.com because they will never assist you. This was my first and last Lexus product. I was treated as an uneducated fool who is wasting this executives time. I guess he had a golf game or had an appointment for a massage.

The same thing happened to me once - I narrowly escaped having my fingers crushed while opening the trunk. I think it re-locks after a certain amount of time, (or maybe my husband re-pulled the opener from the front) but I was about to open the trunk and the latch pulled down again to automatically close. I was grateful I pulled my fingers out just in time and now Im very careful to check that I open the trunk right away. Im also having other issues with my 2003 LS430, like a burning oil smell coming from the engine. I am under 100,000 miles so Im disappointed that I may be looking at something big (and surely costly). I had extended warranties up until last year and each time I brought it in I paid average $2000 AFTER the warranty work. Very disappointed.

This brand make car that look very attracting and stylish, it has a strong engine with a quality in a long run. Beside it has the latest technology nowadays to fit consumer needs. Also, it looks very luxury, from the body and front, they are very high quality build and look strong. The color also look very nice to fit the car body. It is very fun to drive the car like Lexus, it tell exactly the person who drive the car to be success. All the audio system is very premium and expensive that feature the premium sound. Plus it is large enough to care the whole family, the capacity is very big and the trunk is also big to have all the luggage for travel and go on vacation.

My 2013 Lexus ES 350 started leaking not long after we bought it new in August 2013. We have an automatic car wash by our house that we have used for years with no problems. My 13 Lexus always leaks and it has been to the dealership five times to figure out why. I even called them one morning on my way to work because rain was leaking in the roof. I was informed yesterday that the dealership got Lexus involved and that their response was that their car is not designed to go through a high pressure car wash and that it could not be fixed. I was shocked and terribly disappointed by their response. None of my previous cars, nor any of our friends or family who have cars with sunroofs have had a problem at this car wash, but Lexus cant design their car to go through leak free!? If they fixed it or told me they were still going to try and figure it out, it would be a little easier to accept, but to tell the consumer that essentially their car is not built well enough to withstand the same conditions as every other make and model out there indicates to me that it is not fit for operation and not worthy of its price tag!

I have a 2008 Lexus is250, Im original owner - 36,000 miles on car & Navigation System stopped working? I have not been to the dealership yet because I wanted to do my research before talking with them. This has been talked about & an issue since 2010! Why has there been no recall? I found out that all dealerships can do a certain amount of free repairs at their discretion! With the low miles, the fact that its a known problem & I cant control my heater or air conditioner without it, making it hazardous if I need immediate window defrosting & that I will take all my info in front of a judge, hopefully they do us both a favor & just fix it for free! Has anyone else taken Lexus to small claims court? I guess I may be the first??? I can print out at least 500 complaints about issues with the Navigation System failing!!! Why hasnt Lexus done anything about this??? Theres a FB page dedicated to Why hasnt Lexus recalled their Nav System yet!!! Ill update as I move along in this process.

This car offers at least 7 different models. They are very dependable & affordable. You get excellent gas mileage. The color & body shapes are awesome. Also, this car is beautiful in appearances. I like to pull up on my family and friends especially after I wash my car by hand so its nice & shiny. Plus the cars are very powerful and stylish. You can go for long drives and be very comfortable. They have lots of space inside the car and in the trunk. You can fit at least 8 people. You can also buy the SUV style if you are going on a long journey. I would recommend this car to everyone I know.

Do Not Buy a Lexus with Parchment Leather. Color in our ES 350 seat bolster was gone at 23K miles, picture should be attached. Yet color in our older RX 350 is still perfect at 73K miles. The ES 350 is under factory warranty. Contacted both the selling dealership and Corporate Customer Service, and they basically Take a hike. Been Lexus customers since 1993, but that has now ended.

IS250 Lexus door panels - You cant touch the doors or lean on them, or they become dented. Lexus will not replace it, says I have to pay 3000 to fix it. I really like the car, but my doors look all cut up because I cant touch them without scratching them up.

We bought this RX 330 new in 2004. It has not been to the Dealer once. Not for maintenance, not for tires, not for the maintenance light, which is on and has been for 5 years. I read the complaints on here and amazed at the lack of common sense. Do you people not understand that most dealers are a rip-off ? That they want to take advantage of people that lack common sense or the basic understand of a vehicle. Our Lexus runs fine. I did the brakes and the total cost for it twice now was about $300.00. No one should charge you more than $700.00 for brakes and that would be with new parts all around (pads, and rotors). Therein lies another one of the manipulated products. Rotors, which are the big metal round part are now made thinner so they dont last as long.Also, when they give you a quote for work. Go to the local auto parts store and compare the product (replacement parts) cost. Yes, there should be a difference as if you go to the dealer, they sell you (OEM - Original Manufacturer parts). Example: A rotor at the auto parts store would cost $60, tops at the dealer should have $120.00. Everyone really does need to find a good mechanic in your area. Watch them too as one in every 4 are the same as a dealer. There to take your money... Sad but true. $11,000.00 in maintenance. That is a joke at best. I do feel sorry for most, especially the women as they should not have to deal with these problems. So many people these days are not normal and helpful. It is about the buck they make on the sale or the repair. They are basically lacking decency.I also want to let you know. If you buy a car with a touch screen, and all the latest gadgets, expect to be taken for a ride. They figure you are rich and have money to spare. Do you really need all those things, or is it a status symbol for you to tell your friends about. A GPS? How about A map and you actually take the time to learn your surroundings. The Super Rich are manipulating all of us into becoming their pawns for pay. Everything you do will require their assistance. Take a step back. Remember, they are out to get your money. Ask to see what is wrong, also insist on getting the old parts. Even if you just take them now and throw them in the garbage.

Lexus offers cars that are very fast and comfortable to drive. I am a fast driver so I would recommend a car from this brand. The appearance of the cars would be defined as beautiful and makes you fall in love. They all have their own unique look. The car is very nice, they have a wonderful shade of color. Because of this they look more beautiful than they really are. It has love and adventure written all over it. If I had a family we would go everywhere in that car.Thanks for the car. The girls go crazy for these cars.

Lexus es350 2010 model. I bought it from dec 2013 at the dealer with certified pre ownership. I have regular maintenance with the Lexus requirement, but this morning I cannot start it and need for jump. When I bring to the dealer for check it they tell me, need to change the battery with the full cost, but my car battery have 84 month warranty on it with the Lexus logo but the dealer told me they just cover for 2 year warranty. I ask them what is 84 month warranty on that battery mean, they tell me if I don’t want change it, they put it back for the old one then they charge me $54 with do nothing and they said Lexus not make that battery. Now I need who can take place to give me the answer - do my battery still warrant or not, and who put the 84 month on it.

Lexus GS 300 1998 issues with turbine speed sensor and Solenoid C Electrical. How many of these type malfunctions happened with these models in the year 93-98 vehicles?