As old as my Lexus is, its still one of the best vehicles Ive ever driven. Paint is still good (I do polish it annually), no rust, everything works beautifully. It runs smoothly. It looks good, despite its age. Sleek outside and super comfortable inside. I love my Lexus.

Horrible experience in customer service. I was calling to understand the bill and I thought I was speaking to a robot since the supposedly person only asked questions and when I requested an explanation only received, I will mail you the contract. After almost 20 years being a Lexus customer I do not deserve that treatment.

We bought our 2000 Lexus RX300 brand new in Sept 2000. As Lexus was worried about the impending release of the Acura MDX, we got a few hundred dollars below-list price. Starting in 2009-2010 period, the windows began failing, i.e. the up/down switches no longer worked in the front windows. Then the door locks started failing. Now whenever I lock the car 1 of the 4 doors randomly does not lock and I must walk around the car manually locking all the doors. Note that this is WORSE than no door locks at all because unlocking the front door by key or by switch tends to unlock all the doors, meaning the car WASTES my time. We have had several incidences on a long trip where the window got stuck down and you have to drive home with the driver and/or passenger window open. Lexus wants $500/door to replace the $5 servo motor, because the doors are extremely poorly designed and literally take 4-5 hours to disassemble and reassemble each one!It was the final straw when the antenna motor failed and I had to remove 28+ nuts and bolts and disassemble the ENTIRE rear cargo area just to get the dang thing out! Lexus is so arrogant they think their $5 motors and $10 antennas never break, so the car is actually VERY POORLY put together and not easily maintainable. We never seek Lexus dealer service because they charge 2x what our local Asia car-mechanic costs, and they have junior techs! Beware!

I have a Lexus GS 300 2006 with less than 100k miles. I took my car to Westminster Lexus about 6 months ago because of stalling and poor acceleration. The service dept stated that they would put my car on a machine to see what was wrong with it. They called me back and said the machine didnt indicate any problems. But they changed a few filters and said that should correct the problem. Needless to say, that did not correct the problem and the car is still doing the same thing. When I took the car in, they charged me $75 to run the test plus the cost of the filters. Now, I called them back and told them that I am having the same problem and I need to bring it back and wanted to know if I would be charged again. The gentlemen on the phone said I would be charged again and there was nothing they could do about it at all. So now, I need to take the car back, pay again and there is no guarantee they are going to fix it. I’m very angry about this.

They sell luxury vehicles ranging from the sporty CT 200h to the classic 4 door ES 350 sedan and the RX 350 SUV. They include the best safety features and have spacious interiors with every amenity you could ask for. They also have state of the art safety features to protect you in a collision. The exterior designs are both sporty and modern. Roomy interiors with the latest in equipment and amenities. Plus theres plenty of room for 5-6 adults/children in the RX 350 with room to spare for packages, suitcases or sports equipment. There is also plenty of storage space in the doors and on the back of the seats.

Moldy/mildew odor coming out of A/C vents. Lexus says they cannot fix this problem. I was told to start the car and let the smell get out before I get in. They told me to set to open air, which I have. It doesnt help. I was told it was due to the hot, humid weather. Corporate also said they will not investigate any further.

Great vehicle with a ton of features. Few issues, but dealership was quick to repair. A bit on the pricey side, but we got almost all the features available, exceptions are block heater and roof racks.

At the end of 2015 I started receiving offers from Lexus to turn in my current Lexus leased vehicle and lease a new one. The offer included waiving the disposition fee and the remaining lease payments. Since my lease was up in April 2016 and I was happy with my current CT200h I decided to go ahead and exercise the offer. I called and verified that I was eligible and I checked with the dealership when I made the trade-in. Both Lexus Financial and the Lexus dealership confirmed I was eligible.Two months later and I am still paying for the car I turned-in early in January, Lexus Financial cant find the money automatically withdrawn from my checking account, and has sent me to collections! Im supposed to pay double for a car I turned in under their offer? And the collections agent flat-out lied about the status of my account. Her response when I told her the money had been withdrawn? No, your bank took it back. So, here I am stuck with a car I now hate, a bill for six months of lease payments on a car that only had three more payments to go.

I have never had any problems with my Lexus. Aside from changing the tires, it has been a very reliable car. I have ALWAYS kept my car in my garage. About 2 years ago, the dash starting showing strange signs of razor-like slashes running throughout the dashboard. I had been going through many changes at that time, and did not bring it to the dealership when it first started occurring. Now, I have moved and the razor-like slashes have turned into the dash literally crumbling off!!!!! I brought my car to the dealership in Metairie, Louisiana and was told there that this was not considered a defect and it would cost me $2000 to repair. I called Lexus Corporate and spoke to a man named Ed on extension ** and he basically told me the same thing. Out of warranty, car too old, not a defect, sorry cant help you. I am so upset about this because I have always bragged about the fact that Lexus was the best car I have ever owned. I know people who have cars older than mine and dont have this problem. Has this happened to anyone out there? Were you able to get it fixed by Lexus? Help!!

I bought my brand new 2012 Lexus RX 350 in 2011 and luckily I bought platinum service with it. In 2016, when I feel the pulsation in my ride, I brought my car in for a checkup. The salesperson Mitchell ** told me a bunch of issues with my car and told me that I need to pay for the extra services with came up to be roughly $1,500. Thats ridiculous when I have the platinum warranty. I told him to look at my coverage and only do the work that are covered. He then told me that I need to pay the $148.71 fee since they had the technician assessed my car. That was absurd since I already told them the issue and the technician jumped into the car and took a ride and agreed with that but I have to pay for his fee?I was like whatever, if I pay that fee then they will fix my issues. After I paid the fee, Mitchell then told me that he had to call Lexus warranty service to check on the coverage and it will take a couple of days. He says those parts will be cover but he still needs to get a confirmation with Lexus warranty. So I unhappily left the service center and totally forgot about it. When I remember about the issue after I got the oil change, I went home and pulled out the contract that I first bought the warranty and surprisingly. Its listed in black and white that the rear shocks and ball joints are covered.So I showed it to the new salesperson and hes happily helping me with that. Only to replace the leaking rear shock. But not the ball joints since they are now in perfect condition because I got new tires. How is it that when I first brought in my car, those were the issues that you made me pay and now since its covered under the warranty, they are fine now? Its the same old ball joints. Time does not fix mechanism issues on automobiles without replacement.

Lexus has plenty of varieties. You can choose a wide variety for whatever kind of car you like the most. There are options for just about any kind of person and whatever type of car anyone could want. There are many options as far as sizing. Any size of family can have options as far as capacity of passengers, from a very small number to one much larger. These cars come in any kind of color or design or feature you could want. There are many possible combination and customizable options that anyone can look at. This makes it easier to design a car to specifically fit what you are looking for.

The entertainment module must have more shorts than Bermuda. It changes music modules, freezes on volume settings, freezes on XM channels, etc. Changing fan speeds will often lead to music module changes as well as other unexpected changes to controls in the entertainment module. This has been a continuing problem since purchase. We were told that the radio was replaced but that was either a lie or the replacement radio was an equal piece of junk and driving under high-power lines is not a consistent cause of the changes. Chasing the corporate dollar has led to the demise of another higher priced vehicle!

I purchased 2011 Lexus ISF used with 18K miles. From day 1 I heard rear noise at the right side. They told me they will take care of it by replacing the struts but they need the extended warranty approval. Finally they did after waiting for 1 week, but the noise still remain. Then I have to bring it again for another check with their great master technicians. Then they said need to replace the struts again in case it is DOA, then they changed it again after waiting for another approval, but the noise still there.Then I asked them to bring their expert FTS from somewhere to look at the car. Maybe he can figure it out. Then after he looked at it, he said this is within operating spec - normal noise, and handed me car keys. I then asked them what is the spec? Is all the cars have this noise. They will not talk to me anymore. They were very rude and not respectful to customers. I will escalate to the corporate and to Lexus japan as well to maybe someone care about their car repetition name and business. I will try to reach out to the owner of Lexus of austin that she may need to know about her bad customer service and the poor service she got in her store.

I have a 2008 IS 250. Randomly while making a right turn from a complete stop or an almost complete stop, my car feels like it is stalling. Its only a second or two but it is a scary feeling when turning into traffic and the car wont respond. Ive found no rhyme or reason to when it happens. Ive reported it many times to Lexus. The first time, my service advisor told me the car couldnt stall because it has a fuel injector. Theyve taken it for rides but couldnt duplicate it. It happens randomly and always not when you want it to. I now want to sell my car and I know that I must disclose this issue. I dont know how to get this issue resolved.

The Lexus GS350 has been the most reliable car I have ever owned. The comfort level is excellent. Mechanically it is great. Lexus has been very frugal in changing the style of the car over the years, which helps keeping the value up.

I have a Lexus GS460 2011 and been using for more than three years now, and recently my ABS broke down. We bought new one for 4,000 dollars. After replacing it, unfortunately, the same problem occur. That means I have to buy again new one for another 4,000 dollars. Company should make it cheaper because the cause of the problem is from the manufacturer side. I am thinking of buying another car before the incident happened but now I have doubts and confusion to buy or not because Im scared to take risk the same issues might occur.

Although I actually like my 2011 RX 450h, I am extremely disappointed with Lexus from a warranty perspective. Basically, it appears absolutely nothing is ever covered under the warranty. Since I purchased this new vehicle two years ago, I have spent thousands of dollars for required maintenance. Additionally, the tires were faulty from day one and required replacement at $1900 a pop. I cant wait for my lease to end so I can get out of this nicely appointed money pit and go back to BMW, where the service requirements are few and far between - and absolutely everything is always covered under the warranty.

Lexus GX460 is a great vehicle, a true SUV. The only negative is poor gas mileage coupled with a small gas tank; so many gas stops on long trips. Nevertheless, perfect size for four adults. Billed as a 7 passenger, not even close unless 3 of those are small children and you don’t have any luggage or bags of any size. With 4 adults you do have enough cargo room for 2 adults and 2-3 children.

Dirty Trick at Lexus South Pointe...Beware!!! Beware!!! Baware!! All Lexus owners Just sharing my recent awful experience beside others. They have adopted Dirty Trick of misusing Estimate Sheet.... You will be asked to sign on very higher Value Estimate by saying: this is just an Estimate not actual and when you see the unexpected high bill they will show you the Estimate. You Signed the estimate. What a cheap way to steal money. They charged me Insane for Instaling one tyre. Standard of service had reached from bad to worst. It seems service advisors are forced to Rip every Lexus Owner who walks in. Horrible.... Customers are just a ATM Machine for them..

The touchscreen mode on the GPS/Information display screen unit has stopped working. I was told it cannot be repaired and must be replaced at a ridiculous charge. How can a unit like that not be repaired?

I used to work on Lexus Rx, found to be very serviceable, dependable, and great value for the money. A little expensive upfront but makes up for it down the road, I am driving mine 18 years now 15 years no car payment, it still runs and drives well. I have no reason to change cars in the near future.

Lexus has a broad range of varieties to choose from. Personally I like the 430. Its very roomy, gets around to notice and stop it and its a beautiful vehicle. The interior is leather, has Bluetooth that Parks itself and the maintenance minimum XM Satellite Radio, heated seats, adjustable steering column and also GPS. And it also has a wonderful moon roof. The upgrades has hands-free parking, heated seats which are very important in the wintertime and cooled seats are very important in the summertime. Remote mirrors which are heated is very important in the winter time to keep the snow off. Passenger capacity is very good. It seats 5 comfortably, two in the front and 3 in the back with another leg room in the front to compensate. A 6-foot person can probably sit back there pretty much constantly in the back of the car.

Have a 2008 Lexus RX 350. Dash board has begun to crack everywhere. Contacted Lexus to no avail. New dash is 1400.00 plus labor. They know about this problem and are choosing to do nothing. Taking the GM approach to their poor quality. Ignore it and hope it goes away. Not very good for business. Really kills the resale value. Who would want to buy a car with cracks everywhere on the dash. Will have to think twice before buying another.

We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.

Lexus IS250 - I bought my car in 2011. Since then, there have been multiple issues for which Ive needed to take the car in for repair: wobbling wheels, air leak due to poor tire-rim adhesion, several times in to have the battery replaced then finally learning I need a new alternator. The issues with Lexus are: lack of doing a proper inspection at time of sale, multiple problems with car, lack of doing a proper diagnosis/repair job, profound staff turnover, subsequently leading to my not knowing anyone at the dealership anymore. Whenever I call the service department to speak to someone, either there is no answer at all or I have to leave a message and then call back because no one has returned my call. I want to sell my car asap, but no one will buy it because of its enormous repair history. I complained to Lexus of Ann arbor before that this car is a lemon, and there isnt anything that has been done about this. In summary, I will never, ever buy another Lexus, nor will I recommend anyone buy one. if Lexus did the right thing and bought my car back, that might change this equation, but it is fairly obvious they dont care about satisfying customers like me; rather, they merely wish to push a new sale.

I bought a brand new 2017 LS 460 an $80,000+ car. I purchased it because Ive had multiple German cars Mercedes and BMW and felt they spend too much time in the repair shop. Well it didnt get much better with my new Lexus. Keep in mind Lexus doesnt have the extra bells and whistles of the German cars so I hoped by buying a Lexus the German car money would go for absolute best build quality and reliability. Right? Keep it simple, make everything out of the best. I should only have to see my dealer for regular scheduled service. I was definitely wrong about that. Ive been in 7 times in 3 months. Ive owned it and theyve fixed nothing. Theyve identified issues but fixed nothing and scratched my rear leather and scratched my dash during a detail. Oh and forgot to clip my rear all-weather floor mat down after a detail so it got caught in my seat rails and ruined my floor mat. It was clipped when I dropped it off.Anyways on top of the dealer not caring for your car if you contact Lexus directly, they dont call you back or they tell you they cant do anything for you. You ask the rep to speak with their supervisor, they say they are as high up in Lexus as you can go and there is nobody else you can speak with. I just dont know what to do. I regret buying a Lexus and Ive only had it a few months. I feel Ive put a good amount of miles on loaner cars. Honestly whenever my German cars broke for example I had a 2016 BMW Z4, whenever I brought it in for service they took care of the problems the first time and always cared about my car. I never got my car back in unsatisfactory condition and they put out the extra effort to diagnose it to fix it correctly. I have yet to receive that kind of service from Lexus.When I brought it in for the scraping noise the dealer said we hear it but we cant find it so youll just have to keep driving it until whatever it is fails. Wait what? I have to drive my brand new $80,000 car until it fails? What kind of work is that. So I called Lexus directly and they told me they side with their franchise dealers diagnosis of the problem. Ill just have to wait, or I can go to another dealer. Im hesitant to go in about the oil burning smell because I want it fixed. I dont want to have a car that I have to wait till it runs out of oil before theyll fix it.Things wrong with the car to date: Rear interior trim/headline piece broke and fell off at 600 miles (although nobody has been in the back seat), plastic trim on dash under stereo warping at 1300 Miles, headliner around sunroof cover coming unglued and snagging on cover at 1400 miles, rough idle at 2300 miles, scraping sound when ambient temperature is below 70 degrees when engine running and driving at 4500 miles still undiagnosed, confirmed but undiagnosed by the dealer, oil burning smell and engine cutting out and surging at 6400 miles need to make a service appointment for this latest disappointment.

2008 RX 350 with 104,000 miles. I purchased extended warranty that was up 3 months ago. Took car in and was told I need a new water pump. Bearings in water pump went back causing leaking and affecting the heating and cooling system. Also need a new steering rack costing $1,700 by itself. It is also leaking. As I read through the comments Im seeing that these are consistent problems with Lexus. I usually keep cars at least 10 years. I have never owned a car that needed these type of repairs so soon. I am extremely disappointed because Lexus vehicles are supposed to be down for quality and reliability. If I had wanted a car just for appearance, I could have paid a lot less, knowing I may have to put in large repair sums. The water pump is supposed to cost over $1,000.00. Will not recommend vehicle. I purchased extended warranty knowing I was getting a reliable vehicle and probably wouldnt have to use it. But to be on the safe side because I had planned on keeping for well over 10 years. As soon as extended warranty expired, Im have costly problems.

Purchased the pre-certified SUV (2013 Lexus GX 460) with 22k miles. The following week I noticed the front left bumper was detaching from the body. Brought it back to the dealer who sent it to auto body shop to have it repaired. He installed new pins. The following month noticed the same bumper plus the rear right bumper panel was falling off. Brought it back again, this time they placed a bracket into the panel. Approximately 6 months later, the same issue occurred so I kept pushing the panel back in. In June 2018 I noticed the rear and front bumper panels were worse than ever. Just returned from the dealer and was told at this point there is nothing they can do since this a manufacturing defect that is common with Lexus as well as Toyota vehicles. The only way it may solve the problem permanently is to replace both bumpers!! Owned a couple of Lexus SUVs in the past and never had this issue until I purchased this model. NEVER BUYING A LEXUS/TOYOTA AGAIN!!!!

Have owned several Lexus models very reliable All models. Only problem on 2013 Rx 350 has been front parking sensor will not go off. Otherwise just brakes and tires have been replaced. Sorry but the above is all I can say about Lexus SUV.

My conclusion in short: When buying new, do not intend to keep it after warranty expiration. And never buy used. Here is a long explanation. Very expensive parts. Price fells fast. Reason - expensive parts and low demand as many know these are expensive to maintain. 7 small plastic clips fell off from bottom plastic panels. Cost for one clip $10 bucks. Should cost several cents but no more than $1. They are Lexus unique size. Lucky I found aftermarket $1.50 for 10 abroad. Next, Lexus USA does not stand behind its cars. Exhaust rusted out and made the hole right at the place where it makes a turn at 65k miles (?) one week after extended warranty. At this place band was not an option. Cost to replace $2300, $1800 for part itself. Why? Because exhaust and converters are one complete unit. Called LEXUS USA. Response: Our decision is not to cover even though only one week past warranty. Also our records indicate that you later started to replace oil at other places. What oil has to do with bad exhaust? It is our decision. I had many cars over the years including Toyotas and replaced exhaust on many of them. Some at 150k miles and above. Parts were expensive, but not that expensive. In another instance headlight was damaged. Part cost $2000. It has 2 motors in it to adjust in horizontal and vertical plane, but still it is ridiculous price. I am technical and very handy. Always serviced cars myself. My conclusion is that they are reliable, but complicated cars. Chances to fail are greater in this setup. Therefore in my opinion for long term ownership quality and performance is not enough anymore to justify cost of long ownership or Lexus policies. Lease - maybe, but then return and lets Lexus eat them all.

My 84 year old mother was driving her 2008 RX350 on a crowded street in Richmond, VA when the engine suddenly stalled at a speed of 35mph leaving her without power steering or power brakes. She was able to stop the vehicle but was stranded in an active traffic lane for over 30 minutes fearful of being struck prior to the response to her call to 911 for help. The local Lexus dealer diagnosed that the problem was a broken intake valve spring on an engine with only 76k miles. In spite of the fact that Lexus has identified that they had problems with faulty intake valve springs in the 3.5L engines in 2006-2008 they denied that that was a possible cause of this problem. Lexus agreed to cover a portion of the repair as a courtesy, but would not cover the entire repair, which will be over $10,000. I was shocked about how difficult the case manager from Lexus customer satisfaction was to deal with. It sure seems like they are once again trying to distance themselves from known problems. The only reason this car was purchased was the reputation that Lexus made a quality product and stood behind them. I found that to not be the case.

Very happy with car in general. I have had specific problems with the occupant window motors. The front occupant window stopped working shortly after the warranty expired. I was upset but paid the bill. Now, Im at over 140,000 and both back windows and you guessed it the occupant right front window are all no longer working. I went to Lexus to check on recalls but nothing there. They say there are no problems, no recalls. Sounds like a safety issue to me. If I was ever in an accident I dont think the occupants could get out of the car. Ive owned a number of new cars over the last 40 years and have never owned, seen or heard of a car with so many window issues. Not good for Lexus or Toyota.

They had a wide variety of colors and supercharged. Some were all power anti-lock brakes and leather seating, and a lot of the cars were low miles. The one that I chose had classic black interior with power windows and the stereo screen was a big screen that came up and out. I had the lights changed to the blue lights that were of higher definition. The seats were so nice because they were leather heated seats and the body type was just what I was looking for. It had really low miles for the year that it was. I was very happy with the capacity since there was a lot of room for the tall people in my family and there was enough room to fit my children in comfortably with their car seats.

At just over 130,000 miles, my 2002 Lexus ES300 Sedan, which I bought used in 2009, quit running. I had it towed to my mechanic of 14 years. The engine is totally locked up due to oil sludge. The oil had just been changed. There was plenty in the car and it was the color of caramel. The oil my mechanic pulled out of the bottom of the engine is the color of road tar and just about as thick. I serviced my car regularly. He called Lexus and they told him this had been a problem. I’m asking Lexus for a new engine but know it will be a battle regardless of the validity of my claim. Anyone have any advice/recommendation on how to ensure this has a positive outcome for me?

Called in yesterday to a Brisbane Lexus dealer to get a value on my 2017 Lexus ES350. The vehicle is 27 months old, in pristine condition, has just had its 2 year service and has under 18,000 klms on the clock. I was offered in the low $30k should I want to sell it. WOW! How can a vehicle be devalued by over 50% in just over 2 years? No wonder buyers are looking more to buying demo or second-hand vehicles. Maybe it would make good financial sense to check the resale value of BMW, Audi or Mercedes before looking at a Lexus. I am still in a state of shock!

Well-built. Quality workmanship. My Lexus GS 430 is a 2001 model. Never had a mechanical issue. Just recently changed shocks and a few other minor issues. Not bad for a 16 year old automobile. Still handles well. Paint is still great with no blemishes or paint fade. Although I take really good care of it, it takes great care of me and my family. Quiet as a kitten. Goes when needed. Powerful 300hp V8 still has oomph! Drivers seat looks a little worn. But passenger seats look new.

I own a 2007 IS 250 and on numerous occasions I have complaint about the smell and eventually the torque converter was changed but the problem was never resolved. I was told by the service manager at Lexus that I should try different brands of fuel as it was the quality of the fuel that was causing the problem, which I did, but once again the problem was not resolved. I was then told that the smell was not coming from my car but from the ones in front of me, what nonsense. This terrible smell was witnessed by whoever sat in my car, even when there were no vehicles in front of me. This smell has caused my wife to being diagnosed asthmatic, because whenever she’s in the car and we get the smell, it causes her tightness of the chest. I must say it is the most embarrassing and uncomfortable smell to have in the cabin of your vehicle especially when you have family or friends travelling with you. I never knew owning a Lexus will cause such discomfort to me and my family; imagine if a child is being transported in the very same cabin. I hope someone could help resolve the problem, thank you.

My complaint is with Lexus, not so much with the dealer. I started having resetting of the navigation system in my 2006 RX330 about six weeks ago with the issue occurring about every 1.5 hours. Now, it happens every 1.5 minutes. The issue does not interfere with the operation of the vehicle, but it is most annoying. Each time the system resets, the audio system is momentarily interrupted but the hands-free (Bluetooth) connection is killed, rendering it useless.I went to the Lexus dealer for a fix, assuming the problem would be minor--perhaps just a loose connection somewhere behind the dashboard. Surprise! They concluded that the five-year-old factory-installed navigation system needs complete replacement at a cost of $1740. Unbelievable.Will I look to Lexus when time comes to buy something new? Unlikely.

This vehicle is so beautiful. There are so many options and features on it. I love all the new technology to make it so convenient for me in my daily life. There are also so many choices and which one I am so grateful for the opportunity to take care of my needs and get the right one and be able to make choices for my needs. Compared to older versions I can get so many people in my new vehicle and still hold a lot of cargo. I dont have to worry about it and it makes life so much more easier.

I took my car in for diagnosis, after hearing a low grinding sound. He a bearing in the pump was failing and the pump needed to replace at a cost between $2,500 and $3,000. To access that pump, the engine needs to be removed, that takes 16 hours! While youre having that work done, he told me to also have the spark plugs replaced. Get this, the average cost to replace them is $311 to $396. The parts cost is less than $20. The remainder of the cost is labor. I think the costs for doing minor repair jobs is ridiculous - whoever heard of removing the engine to replace the water pump (replacing the plugs at the same time, saves you money). Id like to meet the numskull responsible for this thoughtless design and tell him a thing or two. Do these two minor job.

I own a Lexus IS250, 2007. I just moved, and my car is no longer stored in a garage. My dashboard has become soft and sticky; I never seen anything like this before.

We bought a new 2013 RX350. We had a 2010 RX350; both cars had ventilated front seats. The 2010 seats worked great (they were black leather); the 2013 seats do not work. We were told by the dealer that they just dont work too well. The new car has saddle tan leather seats, so they should actually work better than the 2010. It is hot in Texas and we paid quite a bit extra for these seats and are disappointed that they do not work and that there is no solution to the problem. We have had six (6) Lexus and will not have another until we are satisfied.

The Lexus has some very good features that many people will enjoy. The appearance looks super good and neat. Plenty of family and friends love the appearance of the car. Theres not much else that needs to be done with this brand because its good just how it is. This car is perfect the way that it already is and the upgrades of this car compared to others are amazing. It has many different thing that other cars do not have and its really wonderful how nice this car actually is. Also, the amount of people you can fit in this car is normally like any other car. Overall it was a win and I love this car! I would suggest this to anyone who likes luxury cars because this is how this car is. :)

My car buying experience of Lexus is awesome. Lexus has a lot of cars to choose from in its lineup. They can be on the lower range price or higher depending on what youre looking for. They are all very good vehicles with little maintenance required. The features of Lexus cars are the best out there! They have the most technologically advanced cars with dozens of features not found with other vehicles. You can upgrade a Lexus to your liking and preference. They have the most unique offerings out of any other car I have seen. You can get something less or more advanced. You can choose many different options they have available. You can get a two seater or get enough room for up to eight people. I like that they allow you to customize a car to your liking. So whether youre a family person or single youre guaranteed to find something to make you happy with Lexus!

The touch screen on my 2008 IS 250 stopped working. The dealer wanted to charge $3200 for the repair and we were tipped off that this is actually a very common problem with Lexus. I called the corporate office and they would only cover 50% of the cost even though the paperwork literally says malfunction. Since it is out of warranty and there isnt a recall on the navigation system, I was basically told oh well. I have a problem with paying for something that wasnt just normal wear on a vehicle that has had so many recalls already.

I love my 2006 Lexus RX h400. I had no problems and had great service from my local dealership (Meade Lexus of Troy, MI) but I was surprised and disappointed when I was told my entire steering column needed replacement (cost $1350). My SUV has never been in an accident and I was told that perhaps a pot hole had caused the problem. I can understand things go wrong with even great cars like my Lexus, but I didnt expect to foot the entire bill of $1350 when the failure of the steering column was not caused by me.

Ive been trying to resolve this issue for about 2 years now. My car dashboard has become very sticky and when its very sunny outside, it is hard to see through the window because of the reflection from the dashboard. When I was living in South Florida, I mention this to Lexus of North Miami. They were no help and stated to me that I should be getting a letter in the mail, which never came. When I move down to Maryland, I also brought this matter to the attention of Lexus of Silver Spring and again, the individual helping me stated that I was not on the list which didnt make sense to me. I call the Lexus Customer Satisfaction number but the rep stated that I wasnt eligible. I dont understand why I wouldnt be eligible since I did purchase the car from a Certified Lexus dealership.

Lexus has a smaller selection of models than many other luxury brands, but what they do have, how can you go wrong. I would recommend this brand over others, I find it safer, easier to drive, and worth every penny. Depending on the size you buy will determine the amount of people you can comfortably sit within the vehicle. Most models are at least four adults comfortably. I love the heated leather seats, makes winters much more bearable. And the sleek lines of the car make it look good and help with gas mileage, which is great by the way. State of art sound system and navigational system. I want an alarm and a LoJack, no problem, the dealer added it on. I wanted certain floor mats, back seat heaters, tinted windows on the sides along with window visors, I got everything I wanted.

In January of 2011, I purchased a 2007 LS460L. The quality of the ride is what swayed me from purchasing a Mercedes. The vehicle had 40k miles on it and had 4 months left on time of warranty. I purchased the extended warranty and left a happy Lexus owner! Fast forward to Sept 2011, I noticed a thumping noise from the rear of vehicle. While having new brakes installed, I asked my local Goodyear tech to check out the noise. They checked and informed me that it was a common problem on virtually all LS models with air suspension. By coincidence, the techs father was a tech at local Lexus dealership. They informed me that instead of paying them, I should take it to Lexus as they knew of the issues and would fix under warranty. I did, only to be informed that my factory warranty had expired due to time (by 120days), and that the only exclusion in my extended warranty was, you guessed it, shocks! The problem I was told was the right rear air cylinder. It cost $1700 to repair. Lexus, being the quality company that they are, offered to cover the labor if I would pay the cost of the part. The cost of the part is $500. I agreed, scheduled the repair etc. When I picked the car up (and wrote the $500 check), our child noticed that nothing in the back seat area functioned - seat controls, shade control and safety belts! I called the dealer (cell phones) and asked if they possibly had to remove the rear seat to replace the air cylinder. Yes was the answer, so I explained the issue. I took vehicle back. Fifteen minutes later, they explained that the tech forgot to plug back in the wire harness. I left again with my Lexus riding like I expected a Lexus to ride, happy Lexus owner.I wish the story ended there, but nope. Twenty-eight days later, I began hearing the thumping noise again. This time it was with the left rear. I called my Lexus service rep and informed him of the exact same issue again, 30 days later. I explained that I had been on Lexus owner forums since last issues and knew that this was an issue on virtually all LS models. I did not expect to again pay $500 to repair a defect in the vehicle, that I wanted it fixed at no cost. He advised me that I needed to call the Lexus 25 line. I did. I explained it all to the call center answer person. She asked me what I was wanting them to do. I explained that not only did I want them to repair, but I wanted my $500 back from the previous repair. She explained that I would need to schedule to take my vehicle back to dealer and have them diagnose. I did. The funny thing is that this time, I noticed on sheet it said the it was worn strut mount. I called Lexus 25 line again and asked what the repair was labeled last time. They replaced the shock mount assembly. I wonder why they told me it was an air cylinder. They informed me that they would again extend me the offer of me paying $500 to fix their defect. I declined and have asked to speak with a dist. rep. She informed me that they are on the road all the time and may have a hard time contacting me. I politely explained that today, with email and cell phones, I expected a prompt return call. Ill let you know when I hear from him or her! By the way, Facebook, a social media, is a beautiful marketing tool. Lexus uses it! The downside is that I do too! I went to their Lexus Cars page and posted my complaint right there in the middle of all their wonderful posts about their wonderful cars. I encourage everybody to do the same. Social media is not just to sell products. Its to inform people!

I am an owner of 2006 GX 470 with a dashboard full of cracks. I received notice in July of 2015 that the dashboard replacement will be covered under an extended warranty Lexus must have created because of the volume of complaints received by other owners. My directions were to contact the local dealer, Wilde Lexus of Sarasota, Florida and register my VIN number and name and the dashboard would be replaced sometime in the first quarter of 2016. Today, Sept. 26, 2016 I called Wilde Lexus to get another update and Im told I am 9th on the list. Funny, because my last inquiry, I was 6th on the list. The service rep. had no excuse for this. So I asked what I could expect and she had no idea. She said the last shipment of dashboards was in July 2016 and nothing since.I then called Lexus Corp and spoke with a customer rep who knew even less. In fact she said dealers are getting a couple of dashboards weekly and the manufacturer is not keeping up with demand. She has NOOOO estimate or timeline to share with me. I told her Wilde Lexus has not received a shipment for over 2 months and they have no idea when to expect another. This is very poor customer service on behalf of the Corporate Lexus. I dont have an issue with Wilde, in fact they are great with service and maintain a high customer satisfaction level, in this case its corporate whos letting down their customers. Im not sure I would buy another Lexus because of this... however Wilde has a Jaguar, Honda, Rover, and a few other brands that I would consider over Lexus.

The solid construction, attention to detail and tactile quality is phenomenal. The level of refinement is impressive and durability is exceptional. Details matter and the Lexus does not disappoint. Reliability and confidence of driving is ever present.

My 2008 Lexus RX350 was towed to the dealer. Battery was dead. I am now told the fuses were burned out probably because the tow driver tried to start the battery. This makes no sense as the driver did the procedure correctly and no sparks came out of battery. They have my car since Wednesday 3/14. Today is Friday and no word when the car will be ready. Currently, the cost is approx $460.00. All I want to know is is this a common problem with all fuses blowing? My car has about 50,000 miles and less than 1 month ago. I had routine service at $300.00 at the same dealer (it was the 50,000 check up which was done at 47,000 miles).I dont want to make trouble but I want to be sure I am not being taken advantage of. I never heard of a car having burn out of fuses due to a bad battery. I repeat, I dont want to make trouble but I would like to know if I am being taken advantage of. Thank you.

Lexus was very reliable, smooth and sleek, and I couldnt ask for a better car. It was great, beautiful and it had all kinds of features that made it one of a kind type of vehicle. I could not see myself driving nothing else and I literally thought it was one of the most beautiful cars I have ever seen or driven. It would literally turn heads when I drove by. It would fit up to 6 people comfortably and still handled perfectly. I enjoy every minute of every day driving this car. A friend recommended it to me and I would recommend it to anyone looking for a top of the line, classy, gorgeous vehicle.

2017 RX450H been horrible since car- and horrible service dept- nothing like my 2007 Rx400H - vehicle quality and service is apparently no longer a priority to the Lexus company or their service departments. Windshield wiper sensor has never worked properly-- took them 2 yrs to figure out that sometimes the windshield protectant affects it... And then a month after this fix I have a interior leak coming from dash -- they claim from a spider??? Hmmm..? And spiders not covered under warranty... Im left with a stinky car and a $700. Fix. Gas door sometimes does not open. It takes 2 people to hold the button on pry the door open. They are in the process of rescale/fix... Really? And this is a very expensive luxury car??? LEXUS REMOTE START is a piece of junk and they will lie and tell you its the only way to start your car- $8.00 month. You canstart from the fob... Click Lock twice and in third-time long press lock button for more than 3 seconds. The indicators will start blinking and the SUV will start. Thats when I realized if they will lie about that they will lie about anything... No longer the company they had been. As soon as I pick up the pile of junk from the repair shop Im trading it in.

The new ES350 Lexus has a problem that drains battery. Defective vehicle. Drained battery in a day even after shutting off car. The app lexus has proof when the car gets shut off. New car and already problems after one month of owning it.

At the time Lexus only made three models. Would have loved to have taken home the top model but it was out of my price range. Ended up buying the cheapest model which was the 300 EX. Its a nice car and I enjoyed it a lot until I traded it in for a BMW M3. It had lots of room. I owned it when my second child was born and it had room for both child car seats and for grandma to sit in the back. The front had lots of leg room. It was very comfortable, powerful V6 engine, with a nice quiet ride. It was a nice two-toned color, white over silver and gold plated accents. Got a great deal from the salesman who had a side business of upgrading the chrome accents to gold. Would have cost about $1,000 from the dealer but I got it for half that price.

Ive read many of the reviews here and so sorry to hear of so many horror stories when dealing with Lexus. My wife and I own two, both 2015s: A GS350 and an RX350. The ironic part.... we bought them from a terrific local Carmax, not the local Lexus dealer. Both extremely low miles and in pristine condition; both bought in 2018. We LOVE the cars. Now.... the Lexus dealer here in Raleigh, NC is Johnson Lexus and, even though we didnt purchase the vehicles from them, they have been nothing short of fantastic in their dealings with us. They literally bend over backward to make their customers happy; prompt, fair, efficient, and GOOD service on our vehicles. Friendly, helpful staff. Do things for free very often. Just aces. So the moral of the story, IMHO, is it really comes down to the quality of the dealership you have in your area. If youre lucky enough to get a dealer like we have in Raleigh at Johnson Lexus.... youre good to go. If not? Potential nightmares. Guess the warning to potential Lexus buyers is this: Spend a LOT of time researching both the car AND the dealership before you act.

Lexus 2010 RX450 - The front seats have been cracking/splitting for some period of time. Upon discovering that this wearing was not normal, I took the car to the Scanlon/Lexus Ft. Myers, FL. I cant tell with accuracy when this cracking started, but I am 100% certain that it started well within the warranty period. Even though the car was only 4 months out of the warranty. This is my third and LAST Lexus. They refused to do anything about it. They did call in the regional Lexus rep who basically would not give me any satisfaction in trying to get the seats repaired. I reported this problem to the Lexus corporate office in May 2015, incident #**. Their attitude was what have you done for us lately in terms of taking the car in for service to a Lexus dealer. I have spent over $128,000 in the past 10 years on Lexus cars, but I will not spend another penny on repairing a problem that is the result of poor materials or workmanship. I will be submitting a complaint with the local BBB, ASAP.

WORST SERVICE EVER. I called to cancel my Lexus Enform service in July, after I sold the vehicle. I was reassured the service was canceled and there would be no future charges. They charged my credit card in October again. I called and was repeatedly disconnected by various associates trying to transfer me to someone who could help. Calling back the 5th time I was told that there was no charge to my account because they did not have a record. I was on hold for over 30 mins. They demanded documentation of proof of sale of vehicle to cancel the service. Do not sign up for this service or provide them with a credit card!!! You will be charged even after your service is canceled, your car sold etc.

In March 2016 I had a blowout on my way to Florida with my 2010 Lexus. A near tragedy since I had to pull off onto a very narrow shoulder of the road with semis passing at 70 miles per hours. Two months later my tire dealer told me two my tires Bridgestone Turanza with less than 20,000 were in need of replacement. When I purchased this certified pre-owned Lexus from Lexus of Englewood NJ, I was informed that all 5 tires were new. In 35 years I have not had tires that have worn out in less than 35-40,000 miles.As a result I contacted the manager of pre-owned sales at Lexus of Englewood and told him I did not believe the tires had been replaced at the time of my purchase of the vehicle. He promised to look into the matter and get back to me. That was in May 2016. I have heard nothing. I next wrote to Lexus Customer Service with the same complaint in June 2016 but have heard nothing from them. Finally, I wrote to Jeff Bracken, Group Vice President and General Manager of the Lexus Division, with the same complaint and requested the courtesy of a reply. That was in late June and I have received no response.

Over 6 months ago I got into an auto accident. My car damages included: my wheel hanging off, my door crunched in unable to close, my glove box smashed and completely crushed, etc. During this collision, NONE of my airbags went off, which angered me because I had an 11-year-old and 13-year-old in the car that were not protected. After doing some research in my car, I found out that I had EIGHT airbags in just the front seat of my car. An impact such as this should have caused at least one of the airbags deploying.I contacted Lexus about this when my accident happened (back in August of 2013) and they said they would inspect the car. After they inspected my vehicle they said they would get back to me within a month about the results. I waited a month...then two months and called corporate offices. I was told that someone will get back to me. Three months.. Four months... Five months...SIX months and they have neglected to return any emails of mine or even give me an ounce of respect. My car is over $35,000 and to be treated like this makes me sick!!The damages to my car were over $8,000 including all new module systems in my vehicle because they were found faulty. I have all my receipts about my damages and Lexus refuses to even answer me! When it comes to the safety of my children, I do not allow people to push me to the side. Ive tried to be patient with this business, but they have showed me nothing but disrespect. I now have hired an attorney to help me with this matter!

We leased a new 2018 NX300 at the beginning of April 2018 in Kingston Ontario Canada this year and in August while driving to town my wife hit a deer taking out the grill and camera, etc. It is now November and its still not fixed. The reason: parts on backorder. How can a brand new vehicle have parts on backorder? First a fog light, then an electronic component for the lane departure. The list goes on. Four months to repair a vehicle due to parts on backorder.The local dealer wont answer my emails, wont answer my phone calls all because Im getting upset with how this is handled and the length of time it takes. Not to mention Im paying a lease on a vehicle we cant access. We made the mistake of leasing two Lexus vehicles but I promise this will be rectified when the lease concludes. ILL NEVER LEASE ANOTHER LEXUS ANYTHING.

When the Vehicle Finder function on the Enform Remote app failed to locate my 2018 RX350L, the returned map pointed to location of the key at home instead of actual location of the car which has been left in another city. We called Enform customer service and spoke with Kadijah at 1-800-255-3987 for help with the issues. After approx. half an hour of troubleshooting with the app being re-installed and re-loaded, Vehicle Finder still pointed to location of the key instead of actual location of the car.Customer service Kadijah then created case # ** and advised to us contact dealership for further assistance. Next we called Enform secondary number 1-800-817-8742 and was answered by customer service Emmanuel. This customer service insisted that the car first has to be reported as lost or stolen before it can be located by the app. However, this customer service did not sound like he understand the concept of the remote app and gave answers that are not related to the issues.We were not really happy with his answers and asked to speak with either another Tech Support person or his superior. His response is no such person is Tech support or Supervisor. What an unacceptable behavior for a customer service personnel from Lexus Drivers Enform! Well definitely file a complaint towards Emmanuel and wish both his superiors and management team from Lexus Drivers Enform [email protected] have read this review. Weve also informed Fremont Lexus at 1-510-657-6600 and requested the dealership to escalate the issues.

I have odor coming from my vents on my 2013 RX350. The dealer says Lexus is aware of this problem but offers no remedy. What can I do? Can they replace my car??? This is my third RX350. Is my loyalty worth anything?!!! I hope so.

Lexus has sedans to SUVs. It looks expensive but you can definitely feel the quality and difference when compared to the less expensive brands. It has customizable comfort and top safety. My suv is my mom car but I feel nice in it. I need the space and amenities of an suv because of my children but I am just as happy taking this car out solo. Lots of quality comes standard but additions are easily added at the dealership. My suv fits 7 very comfortably. I have 3 car seats in the back and space to move around and maneuver as needed. I can also easily load groceries and whatever else I need. I am very happy with my purchase and will buy a Lexus again.

They offer a wide variety from sports cars to SUVs... Id recommend any car Lexus has to offer. Ive owned a few!! They are also priced affordably!! And offer a variety of concept cars!! Lexus uses the best materials and supplies to construct their vehicles. They use the latest technology and are usually the first to use a lot of options and most options come standard!! Even though stock Lexus cars have more options than your usual car they also offer additional options that most cars do not even offer yet!!! This makes Lexus the best car out there!! Most Lexus cars can equip at least 5 passengers... Besides the 2 door sports cars every car rides at least five!! The bigger SUV rides 7 with extra room for luggage and whatnot!!

Very plain and same year after year. Also they all look alike but what concerned me is the cars looked highly unsafe so I wouldnt buy another one. Too expensive to upgrade as if it was a Cadillac which it wasnt. Also didnt have many cool upgrades or up to date upgrades. Has an ok amount of room but could use more leg room and comfortable seats. Theyre very hard and lumpy and can never go to sleep in them. Didnt see many brands or choices with them is why I was highly dissatisfied. Would not recommend them to anyone in the future or first time car buyers as well!

I will never buy another Lexus or Toyota product again. The last Lexus ES350 I owned, is the last. I do not know how in the world Lexus could call a Lexus ES 350 “Bulletproof” when the heads blew on the one I had at 145,000 miles, not mention the failing computer, the alternator, the Vehicle Stability Control, and let’s not forget their melting dash, the allegedly lethal Takata airbag system, and years earlier that accelerator problem. I do not understand how anyone who had problems I had could possibly call it reliable. The whole experience was shameful. Given my experience with a Lexus, I now question Consumer Reports rating system for rating that company number one in reliability. I had American cars I got three to four times the life out of than this supposed “Bulletproof” reliable car. I am sticking Mercedes, Genesis, Honda, Mazda, Kia, or Hyundai. In my opinion there are better cars for the same or less money than the Lexus ES350 I owned.

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The dashboard on my 2007 Lexus ES 350 is so sticky and melting. I contacted the corporate office and they referred me to Lexus of Pembroke Pines service department to take a picture of the dash and they would forward the photos to them. After they received the photo, I was told that they had to look at my maintenance history with Lexus to decide what they would do to resolve my problem since my car was out of warranty. I stopped having my car maintenance done at Lexus last year because of the issues I always would run in to with the service department at the North Miami Beach dealership. They always wanted to push off extra things that I didnt come there for. And when I would refuse they would have an attitude. So I decided, why spend your money at a business where there is bad customer service skills.I faithfully had my car serviced the entire time that I had my car. When I asked to speak with someone else at the Corporate office they decided that they will pay for the labor and I can pay for the parts. I feel that when you buy a Lexus, you should never have to worry about a issue like a melting sticky dashboard. I have purchased Hondas, Mercedes Benz, and Jaguar and never had an issue like this. I will be in the market again for a new car and I will not take a change and buy another Lexus and have to worry that the same thing will happen.

2007 Touch Screen on my IS 250 Lexus - On Feb 17, I had my Map Quest updated while my car was in for the 140,000 miles service. I noticed the Map Quest remained on the touch screen at all times where before it did not. The week of the 10 of March, the Touch Screen stopped working. I returned the car to the dealership on March 20 and received a call that it would take $3,100 to repair the touch screen. Also it was going to take 2 days to get the screen in to replace the old one. I have also contacted Lexus Headquarters in CA to see what they can do. I purchased this car New from Lexus In VA (what a Nightmare of a dealership); therefore, I begin going to one in Maryland which I was hoped would not be just after money/buy a new car. Well they are turning out to be the SAME. UNACCEPTABLE, I am not giving them this amount of money because I have given Lexus too much money. So one please let me know what backyard or shade-tree dealer who can fix the touch screen.

My 2004 RX 330 has a cracked dashboard in multiple places. I was informed that Lexus recognized this problem on my year/make/model and was offering to replace the dashboard. The dealership said my VIN # was not in the system for a replacement. They agreed it did need replaced and they took pictures and sent them to Lexus. Lexus just called to deny my dash getting replaced. How do they get to pick and choose whose dashboards get replaced if this is a recognized problem? I have had my car for 11 years and have spent thousands of dollars to Lexus paying for and keeping my car under extended warranty. They should at least pay for that.

Great handling car. All the amenities you could ask for, super good visibility. Handles like a dream. The leather is like butter. Sun/moon roof. Sharp looking on the road and gets reasonable gas mileage for a vehicle of its type.

Lexus is a great brand. The vehicles that the Lexus brand offers has a look of luxury. It offers many different styles and sizes in cars and SUVs. I love the add on options. Lexus brand offers many upgrades and personalized options for you to add on for an additional cost. You definitely get what you pay for with the Lexus brand. My Lexus LX SUV is pearl white and despite it being over ten years old I get compliments on a regular basis. It still drives wonderfully and I havent had any issues with it either. The leather interior, heated seats, and built in GPS makes ride very comfortable. It also offers plenty of space for passengers to enjoy their ride. There is enough space for 5 to have plenty of room, including plenty of leg space for backseat passengers as well, which makes the LX perfect for long distance trips.

Leased 2017 GX 460 white SUV. Paint discoloration, and the called “leather” seats are crap. They are stained and the dealer cleaned the seats and now I got pieces missing. I’ve never been so disappointed and upset. So besides the above mentioned. They installed two TV’s on each seat and there’s a huge color difference between the top headrest where the TV are installed and the actual seat. I always owed the TVs that come installed from the manufacturer not aftermarket by Lexus. So when we take the car for the scheduled maintenance now if you need a loaner it takes 3-4 weeks for the Lexus dealership to give an appointment date. To top it out they don’t wash nor vacuum the car.Basically, you are better off going to the Hyundai, Honda or Kia dealership. Pay way less and get excellent customer service and no stress. Trust me Lexus IS way overpriced for the quality. Example. My friends wanted a Lexus just like ours but they started noticing all the defects and they got an BMW SUV. You should see the difference. First in the customer service was excellent and the luxury and technology of the car. Lexus are all outdated and with many issues on quality. There’s something serious going on with the quality control department. Reported all and they promised me back in November, then in December to order me a black on black Lexus. The pigeon died on the way! It’s August and nothing. And we have been dumb enough to recommend family and friends to the torture and they have done business but consideration for us. Watch when my lease is over that I’ve driven that nasty looking car how the black on black will magically appear but to their surprise they lost another customer. Last Lexus that I purchase or lease.

I have the Lexus ES 350 2011 model. My FOB only opens the front door - drivers side only. The passenger side and the rear back doors do not open. When I open manually the other 3 doors (passenger and rear back doors) and I use the FOB, it locks but will not unlock. Is this a programming problem? My Lexus technician says that I should replace all three locks at a cost of $1,500.00. Please advise.

We bought this RX 330 new in 2004. It has not been to the Dealer once. Not for maintenance, not for tires, not for the maintenance light, which is on and has been for 5 years. I read the complaints on here and amazed at the lack of common sense. Do you people not understand that most dealers are a rip-off ? That they want to take advantage of people that lack common sense or the basic understand of a vehicle. Our Lexus runs fine. I did the brakes and the total cost for it twice now was about $300.00. No one should charge you more than $700.00 for brakes and that would be with new parts all around (pads, and rotors). Therein lies another one of the manipulated products. Rotors, which are the big metal round part are now made thinner so they dont last as long.Also, when they give you a quote for work. Go to the local auto parts store and compare the product (replacement parts) cost. Yes, there should be a difference as if you go to the dealer, they sell you (OEM - Original Manufacturer parts). Example: A rotor at the auto parts store would cost $60, tops at the dealer should have $120.00. Everyone really does need to find a good mechanic in your area. Watch them too as one in every 4 are the same as a dealer. There to take your money... Sad but true. $11,000.00 in maintenance. That is a joke at best. I do feel sorry for most, especially the women as they should not have to deal with these problems. So many people these days are not normal and helpful. It is about the buck they make on the sale or the repair. They are basically lacking decency.I also want to let you know. If you buy a car with a touch screen, and all the latest gadgets, expect to be taken for a ride. They figure you are rich and have money to spare. Do you really need all those things, or is it a status symbol for you to tell your friends about. A GPS? How about A map and you actually take the time to learn your surroundings. The Super Rich are manipulating all of us into becoming their pawns for pay. Everything you do will require their assistance. Take a step back. Remember, they are out to get your money. Ask to see what is wrong, also insist on getting the old parts. Even if you just take them now and throw them in the garbage.

The Lexus vehicles look very professional and you can tell they were made the highest quality materials in the market. The advanced technology features are a big plus that this brand comes with. Theres the ones made for families and ones made per individual use of a specific person to use. Depending on your lifestyle, the brand offers what consumers would need the most. It does not provide a lot of passenger capacity but it makes up that with other features that the brand offers in its vehicles overall. I would not advise big families to choose this brand but it is still good. Im also basically satisfied with the amount of personalization allowed for this brand of vehicle. Just about anything you can imagine changing, this brand allows it to happen easily.

In todays [August 9, 2013] Wallstreet Journal [delivered in Minnesota] Lexus advertised they would do a 0.00 money down, $299.00 per month lease for 36 months on their CT200H. The Ad is clear but Lexus of Maplewood of Minnesota would not honor the ad. I like the car, but they are saying it should be $370 per month for 36 months.

There was a large selection, many colors and varieties and it was easy to find the one I wanted. The car looked new and was a sleek model. It really reflected the modern vision of what the model should have been and it made me feel elated. Also, the passenger capacity of this car was extremely large. I can fit at least four people in the vehicle and it is great for taking people places. There was a wide variety of upgrade and personalize options that made me proud of my purchase and I was extremely happy with them.

Lexus 2011 RX 450H Limited -faulty wipers -faulty Nav system -faulty seat cooling -loud engine noise -loud road noise -lots of wind noise -hard ride-higher than quoted fuel consumptionLexus Quality has deteriorated to the quality of a much cheaper vehicle.

Lexus has very premium and great interior with modern technology embedded with it. It has good engine system and reliable system with cut edge technology which is good for everyone. It also has nice sleek model with iron mesh and grand beautiful color with hand crafted Italian leather finish with good interior as well as exterior. Its easy to upgrade to any other premium line and its not much of the expensive or add upon any other features inside or out. Its big enough for as much as 6 people with huge capacity for people as well as the cargo and its useful for all the passengers in future also. So far, Ive never encountered any problems.

Even 1 star is too much of a rating for this company. We were treated with full disrespect by some unprofessional sales persons in South County Lexus. The contract we signed for a leased vehicle was not clear/transparent for all the HIDDEN fees/charges. VERY POOR customer service even when we reached out to higher level executives to report all these issues. No-one in this company CARE or VALUE customers business and all they think about is HOW to GET your money! Thats all... This definitely was our very last Lexus product and we make sure to convince all of our clients, family and friends to take their business somewhere else where they respect and value customer. The fact that Lexus Executive Office and Lexus Financials could not do anything to resolve the issue we had is embarrassing. Now we know not to fall for a fake/inferior brand in automobile industry!

The IS 250 is a great ride that drives well making even those who dont love driving enjoy it. I love the way this car corners. We test drove the gs and es models as well, but they really felt too sedan for me. The SUV model rs was a disappointment altogether. The SUV has a nice passenger capacity. We however were looking for a sportier vehicle that still had room for a family of four. The IS model has just that. However, our two teens dont feel there is enough legroom in the back for them. But Im in love with my car. The smallest interior details really set this luxury line apart from others. The wood used is gorgeous and held up well. These details really add to the cars comfort. I also like the upgrade rims. They are stunning and add just the right amount of bling and luxe to the car. Other upgrades include navigation which we passed on.

My first experience with Lexus dealerships here in WI put a sour taste in my face. In 2011 (I have an 05 rx 330) I took my vehicle in for the brake recall. Of course they said my brakes were fine but sent me home with an estimate for 5,000 in repairs needed. I was in tears but the car ran fine. Later found out none of it was true. My front headlamps have seized from moisture inside and they are so cloudy and dull I am afraid to drive at night. Lexus did NOT HONOR THE HEADLAMP WARRANTY. Later I went for an estimate for a clock spring repair, I was charged 180.00 for diagnoses of what I had already had diagnosed. No support from Corporate Office. Never again.

2008 Lexus RX 350 Water pump was leaking out the shaft of the pump. To change this water pump, they tell me they have to pull or lift the motor. It will cost over $2k. For 60 dollar pump, I going to have to pay them $2k. I had to have my car towed to my house one night only to find out I cannot afford to fix the car. The bearing went bad in the water pump. I think it should be something they fix for part price only because it not my fault you put a car together that you have to pull the engine to get the water pump installed.

The brand of vehicle that I acquired is very comfortable, very pleasant to use for anyone who needs a safe transportation method and has great capacity. It has all the appropriate accessories and location systems. It also contains many improvements for a safe transfer.

My daughter bought a used 2009 Lexus RX350 18 months ago from CarMax. Shortly after purchasing the vehicle she received a recall notice from Lexus that dashboard needs to be replaced due to cracking. She took her car to the local Lexus dealer in Tampa last July and was told that dashboards were back ordered and they would notify her when her replacement arrived. Within weeks cracks started to appear in her dash. Foam started popping thru the dash. My daughter is in sales and frequently transports clients. Her clients are senior executives at major corporations. They all commented negatively about the dashboard. She has heard that she should have bought a (substitute Audi to VW) as she has heard them all.Her luxury car has become the running joke within her office. She has just been transferred to Houston and isnt taking the car with her as she would have to go the Local Houston dealer and start the waiting process all over again re-registering for the replacement dashboard. She just sold her car back to CarMax for 60% less than she paid for it ($15,000 loss) as they were the only buyer for the car with the volcanic dash.Lexus customer service has been unresponsive responding that the dashes have been slow to ship from Japan and that their hands are tied. Are we really supposed to believe that it takes more than ten months for a dash to ship from Japan? I believe that Lexus isnt taking this recall seriously as they know that the longer they put off replacing the dashboards the less the recall will cost them as cars will be totaled or sold and some owners will simply give up. I have owned 14 Toyota cars and 7 Lexus cars as I am in sales and trade cars at least every two years. I pointed this out to Lexus but they did not care. They point a finger at the dealers and the dealers point a finger at Lexus. The reality is that they are both giving owners the middle finger.

Lexus had issues with brake actuators so the warranty was extended and letters were sent. If you didnt have a problem during the warranty period no action was required and no action would be taken on the vehicle. The warning came up on the dash after the extended warranty was over. We were told by the Dealership Service Manager that Lexus Corporate had always helped in the past on this issue so We had the work done at the Lexus dealership, about $3,500. When Lexus Corporate was contacted the Lexus case manager said they would have to look into it. They called back my cell but left no message at all. I called back but the case manager was unavailable, and I was told they would call back. This same process repeated several times. Finally, I was able to speak with the case manager and was told the policy is strict and nothing is done on extended warranty after the warranty period is over.Why were we not told of the unbending policy from the beginning? To the contrary we were told that Lexus had always covered this issue out of warranty in the past. We could have taken the car for the repairs somewhere else and saved money but were led to believe Lexus would probably provide full relief. Why is Lexus charging full price and making a profit from a known issue?

A little over a year ago we purchased a 1995 Lexus RX330. We purchased the vehicle as our first luxury vehicle with the hopes that the money would be well spent on luxury and quality of the vehicle. But after having the vehicle for almost 1 year we noticed that the dash started cracking along the front edge and then after picking my wife up from work one day a large chunk of the dash right above the radio broke off and fell to the floor. We immediately called Lexus and asked about having the dash repaired they informed us that there was a recall on the dash and to call Lexus about having the dash repaired. We called Lexus and notified them of the cracked Dash and they informed us that there is indeed a recall for the cracked Dash but they told us the date for the recall expired the day before we called. But that they would look into it and see if there was something they could do.We took the time to take the vehicle to the local Lexus dealer to have pictures taken. Have it inspected and sent to Lexus so that they can review it only for them to call us and tell us they were denying the repairs on the vehicle. So now we are stuck with a vehicle in which the resale value has plummeted due to the crack Dash. Im very disappointed with Lexus that they do not stand behind their vehicle or even offered to pay a portion of the dash to be repaired. If this is how Lexus treats their customers I no longer want this vehicle and will be trading it in as soon as possible. My wife and I were also considering buying another new Lexus because we did like the vehicle until we see that Lexus does not stand behind their vehicle quality at all!!!

Some of their cars are sporty looking, some are fully loaded and some are not. I like the newer models and the black on black with the GPS in it. Their standard features are automatic windows and a lot of loaded options to choose from no matter what you like. I like the GPS in the dash and the electric seat buttons and many other things that can come with this type of vehicle. You can do a lot of upgrades, too. In addition, theres a lot of room. Very, very cozy, enough space no matter how big or small you are. Its a perfect fit for anyone even if youre tall. Its a great roomy vehicle.

I am just finishing my last lease of a Lexus NXT200, the quality has been going down drastically, I had many issues in the past three years but the most annoying one is that the AC will take over 5 minutes to start cooling, really UNACCEPTABLE. I spoke to the service team and escalated this to different levels within the organization and the response was that this model and other SUVs do have this delayed feature? BAD THING!

I was sitting in traffic and heard a pop. The next morning the interior lining in between the glass had a long separation in it. Took lexus IS 350 to lexus dealer and was told that a rock caused the break. Well, there is no chip in the glass but there was a chip on the top of the roof that had taken a large chip out of the paint. The hit was in alignment with the latch where the top fits into the windshield area...of course being a female, it was clear that the repair manager was right and I was wrong... we are treated different even in 2015. There is no hit on the windshield and due to my experience as an insurance agent for 30 years and having taken glass repair classes, I strongly feel the cause is a stress break caused by the roof structure and the design where the convertible top meets the windshield. The corporate office is to check with the service manager...hear what he says. Now really do you think he will change his story??? I ask that but got the standard answer...he is the service manager. I expect nothing but a run around even after being a loyal Lexus buyer of 5 Lexus....will never buy another Lexus unless they admit that stress cracks do happen and this is one. Beware of Lexus cars...run.

Lexus has a LX, a LS, RX, GS, NX, RC, ES, GX and CT. There are many more but these are the main ones that offer the most value and luxury than most others seem to do. The car has many things like a great trunk, engine and seats. It has great lights and it had wifi and it is really fast to drive all the time. There are many upgrades like the seats and then theres the tire rims. They have custom stereos too and have custom features inside like a touchscreen. Also, the passenger capacity has a lot of room to fit a good amount of people in it so that they all can be comfortable and that they can have lots of room to do lots of things without feeling crowded.

If you have a family of 4-5 of average size could fit comfortably in the LS 460. Great for travel and plenty of wiggle room. A huge trunk that could hold 2 adult bodies... just to give an idea of the trunk size! Totally amazing rear seat entertainment system. With dual screening so awesome! State of the art technology. Mesh grills and spoilers are really nice if you have the budget for it.

The same thing happened to me once - I narrowly escaped having my fingers crushed while opening the trunk. I think it re-locks after a certain amount of time, (or maybe my husband re-pulled the opener from the front) but I was about to open the trunk and the latch pulled down again to automatically close. I was grateful I pulled my fingers out just in time and now Im very careful to check that I open the trunk right away. Im also having other issues with my 2003 LS430, like a burning oil smell coming from the engine. I am under 100,000 miles so Im disappointed that I may be looking at something big (and surely costly). I had extended warranties up until last year and each time I brought it in I paid average $2000 AFTER the warranty work. Very disappointed.

Lexus RX330 2004 with less than 100,000 miles has only been serviced at Lexus dealership. It appears to be a common problem and Lexus is well aware that the sunroof drain holes can get clogged. It caused the soaking of the cars carpet which needed to be replaced. It is a thousand of dollars repair. Lexus told us to turn it into our insurance company. It is not part of their maintenance schedule and they know it is a problem.

At 80,000 miles my car just all of a sudden went into safety mode also known as limp mode. Three lights flashed on my dash and I could not go over 35 mph. My Lexus dealer is 3 hours away. I called them they told me to drive to my local Toyota dealer which I did. They told me that my secondary fuel was broken and the cost was $2300. They see this all the time I was told. The Tundra truck has the same issue and Toyota extended the warranty from 50,000 miles to 150,000 miles. Lexus has not extended their warranty. (I was told because it was a LUXURY vehicle and the owners normally dont keep the cars long unlike Tundra owners whom keep the vehicle for a long time.) I submitted a claim to Lexus and I was called and told my claim was rejected. I was told they are still using these same engines in both models as of today! When I pulled out of my neighborhood going into the median cutting thru 55 mile an hour traffic, I expected my vehicle to have the pick up it normally had. When I went to pull it, I had NO power. I could have been T-boned very easy and not here to tell why I had no pick up. Lucky for me the traffic was very thin that day. I feel this issue is a MAJOR safety issue and needs to be addressed. This is my first and last LEXUS vehicle. I will never buy another!!!

My car was dead in the driveway. I called Lexus Roadside 800 448-1505 and asked them to send a repair truck WITH a new battery. A AAA tow truck arrived. He said he could not sell me a battery; he can only tow or jump the old battery. I want to make this very clear, I was very willing to pay for the new battery. And although he had a battery on the truck he could not sell it to me. After speaking with corporate, Lexus admits that the contract specifically states that service is tow or jump only.

My wife IS 250 2007 has melting and cracked dashboard and panels which Lexus sent me a letter to get them replaced. I took the car to the dealership. They told me to come back in the summer cause my Lexus does not meet the repair criteria. Even now the dashboard it feels like butter you can take chunks out of it. Now I have no idea if they would replace it or not cause I guess whats happening to my car is normal. I didnt know Lexus meant to make dashboards like that and is normal.