If I could rate 0 stars I would. I lease a Lexus IS300Fsport, I have had it for about 1 1/2 years now and I have had several issues with my car and Lexus does not care about trying to fix my problems. Ill start with when taking it in for oil change and regular service I advised them that my rear passenger tire had a problem because it was losing air and I was having to fill the tire every two weeks. I was told on 3 separate occasions there was nothing wrong with the tire. In December on my way to a meeting 2 hours away from home on the Turnpike I had a blow out on that tire. As of today I am still waiting for the service manager of the Fort Pierce location to call me back. When taking the car to a tire place I was informed that all 4 tires needed to be replaced as they were all cracked/dry rotted. This car is only 1 1/2 years old and has 25,000 miles. I was then shown that I needed brakes in the front. I spent $1,700.00 for tires and brakes on a new car. I have had many cars in my time and have never had to replace tires and brakes that soon and that low mileage. When I called the corporate office their response was that it was not uncommon. How is that even possible. They had no interest in helping me. On December 25, 2019 I got in the car to find a very nasty wet odor, I proceeded to feel the carpets and found that the passenger back carpet and under the seat was very wet, I dropped it off to the Kendal dealership as I was down there and going out of town. They had my car for 17 days. Never called to update me about the car nor called at any time to tell me what they were trying to do. I called every two days and got no information. After 17 days they called to tell me that they could not find anything and that I needed to pay them because they took the passenger seat out (without calling me to let me know this). By the way the car is under warranty. After 17 days I picked up my car with the same wet smell and wet carpet with them telling me I must have left a window open which I did not! They would not even dry it out for me which I asked them to do so that I could see if it happened again. I left the dealership and noticed that the cover plate underneath the car was not attached and was dragging, I went right back for them to tell me that it was not a big deal. It just needed to be clipped on, well why would the service person not do that before taking the car down off the lift. I then get home and it was dark at this point, but the next morning I woke to see that my driver side rim is destroyed!! I called the dealer immediately to advise them of this for them to tell me the manager was on a business trip and would return Saturday 1/18. I am at this point still waiting for him/her to call me back to discuss this matter. This is a lease and I can not turn the car in with a destroyed rim nor do I want to drive a $50,000 car that is only 1 1/2 years old with a destroyed rim. I am so disappointed in Lexus product but even more so with their staff/managers at more than one location. I would advise anyone thinking of getting a Lexus to spend your money elsewhere. I have been the owner of very expensive sports cars and have never had problems like this. The worst part is that Lexus does not even care! I guess that is what you can do when you are such a big cooperation. My daughter in law was either buying my lease out when it came time or getting a Lexus. I have advised her not to do either.... Very unhappy customer!

We bought our 2000 Lexus RX300 brand new in Sept 2000. As Lexus was worried about the impending release of the Acura MDX, we got a few hundred dollars below-list price. Starting in 2009-2010 period, the windows began failing, i.e. the up/down switches no longer worked in the front windows. Then the door locks started failing. Now whenever I lock the car 1 of the 4 doors randomly does not lock and I must walk around the car manually locking all the doors. Note that this is WORSE than no door locks at all because unlocking the front door by key or by switch tends to unlock all the doors, meaning the car WASTES my time. We have had several incidences on a long trip where the window got stuck down and you have to drive home with the driver and/or passenger window open. Lexus wants $500/door to replace the $5 servo motor, because the doors are extremely poorly designed and literally take 4-5 hours to disassemble and reassemble each one!It was the final straw when the antenna motor failed and I had to remove 28+ nuts and bolts and disassemble the ENTIRE rear cargo area just to get the dang thing out! Lexus is so arrogant they think their $5 motors and $10 antennas never break, so the car is actually VERY POORLY put together and not easily maintainable. We never seek Lexus dealer service because they charge 2x what our local Asia car-mechanic costs, and they have junior techs! Beware!

There are lots of different models that included 450h 2015-2018/GS and GX. Also there is the RC F and there are many more. The Lexus brand has a sleek design with a sporty type feel. It comes in a variety of colors. Its features include fast engine fuel efficiency and comfy. Upgrades include F sport package: tuned adaptive suspension sport interior styling including exterior badging, mesh, grille, front spoiler, and rear valance. Also leather interior trim.

I have a 2005 RX330 with 87640 miles on it. I have taken it to Lexus for almost everything because I wanted it to last a while. I went to get it inspected yesterday and was told that it failed inspection because I have to replace the PS rack and hose that are leaking - estimated at 1750 +350. So far this year I have paid almost $4,000 for repairs including new tires, new struts and tire alignment (twice - first time alignment did not work). When I looked this up and read some of the reviews, it appears I have company for this issue and others like the dashboard cracking, headlights, etc. I dont know what to do now - fix it and hope the problems stop or cut my losses and trade it in. In any case, I think that Lexus should pay attention to this and cover at least part of the cost as this is not due to wear and tear. I had a Mercedes with almost 350,000 miles on it and did not have all of these problems.

I have a 2005 Lexus RX330 and the dashboard started cracking and is now falling out. Lexus denied my request to fix it. Any suggestion?

In todays [August 9, 2013] Wallstreet Journal [delivered in Minnesota] Lexus advertised they would do a 0.00 money down, $299.00 per month lease for 36 months on their CT200H. The Ad is clear but Lexus of Maplewood of Minnesota would not honor the ad. I like the car, but they are saying it should be $370 per month for 36 months.

The car I bought is very up to date with technology. Its a very good running car. Best decision I have ever made. Has satellite radio, GPS, charger outlets, lots of space and comfy seats, TV hookups, lots of lights inside, plenty of trunk space, good interior, all electric. They give you the option to personalize the car how ever you want in whatever way you choose. We didnt personalize though and just got it the way it came. The passenger capacity is really good for smaller families with only a couple of kids. I wouldnt recommend this car for big families, everybody needs to be comfortable.

A little over a year ago we purchased a 1995 Lexus RX330. We purchased the vehicle as our first luxury vehicle with the hopes that the money would be well spent on luxury and quality of the vehicle. But after having the vehicle for almost 1 year we noticed that the dash started cracking along the front edge and then after picking my wife up from work one day a large chunk of the dash right above the radio broke off and fell to the floor. We immediately called Lexus and asked about having the dash repaired they informed us that there was a recall on the dash and to call Lexus about having the dash repaired. We called Lexus and notified them of the cracked Dash and they informed us that there is indeed a recall for the cracked Dash but they told us the date for the recall expired the day before we called. But that they would look into it and see if there was something they could do.We took the time to take the vehicle to the local Lexus dealer to have pictures taken. Have it inspected and sent to Lexus so that they can review it only for them to call us and tell us they were denying the repairs on the vehicle. So now we are stuck with a vehicle in which the resale value has plummeted due to the crack Dash. Im very disappointed with Lexus that they do not stand behind their vehicle or even offered to pay a portion of the dash to be repaired. If this is how Lexus treats their customers I no longer want this vehicle and will be trading it in as soon as possible. My wife and I were also considering buying another new Lexus because we did like the vehicle until we see that Lexus does not stand behind their vehicle quality at all!!!

There was an awesome variety of cars to choose from and it made my decision that much harder because they were all so nice. All equipped car with a nice look. Make you feel like a brand new person. The interior was just as amazing. Much nicer than most cars in todays market. The roomy interior and design allows for you to add your own little touch and personalization. When you can fit more than 4 people on a car, thats what you call awesome. Good enough for larger car pools, if you have several children, or just to take a large family on vacation. My needs were fully met.

Lexus RX300 - At 99,000 miles the transmission had to be replace. Now the new one which I was told the only remanufactured part was the casing, has failed at 24,000 miles. They are making customers pay for repairs because of warranty running out. Does this make them unaccountable when with all these complaints they knowingly put in bad parts? Why isnt this being investigated? Do you know how dangerous it is to have a transmission fail when driving on a highway? Do people have to die before this issue is taken care of in a professional manner without lying or corrupted intentions? I am not paying for their corrupted actions. Everyone who has a problem needs to file with National Highway Traffic Safety for recalls &/or reimbursement!

There is constant smell of gas in and around this 2008 Lexus IS250 in summer months. This has been an ongoing problem for two years now during the hot months.Also, the engine bogs down and has required complete top engine cleaning (Valves) done twice in less than 40,000 miles. Which when occurs, prevents vehicle from going over 25mph.

Overall, our Lexus has performed very well. But, I do have a few minor complaints. First, the paint on the Lexus is very soft and chips easily. The dealer told me that was because of EPA paint requirements. Funny, my Ford which has more abusive use than the Lexus doesnt have paint chipping. I found out too late that there is a clear coat they could have installed over the front to protect the paint. But then, why should I have to pay extra to keep their paint from chipping. Second, very early on, I noticed a minor clicking sound in the engine. Sounded like a lifter on an older car, but only when its cold. I took it in and they kept it overnight but couldnt hear it. Over the years, its become quite a bit louder and when the engine is cold it sounds like a diesel. I just turned over 100,000 miles on the car and other than brakes and tires, its been painless.

I received a letter from Lexus today informing me that my two Lexus cars (IS 250 and ES 350) will be recalled at some point in the future due to a defect in the Takata Front Passenger Airbag Inflator. It said the airbag can deploy due to this defect and possibly send metal fragments through the airbag striking and possibly injuring or killing the vehicle occupant. It also said that Lexus is working on preparing a remedy and will send another notification when the remedy becomes available. Then it says What should you do? Until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat.So their solution is to not have us drive with anyone in the passenger seat until some unknown time in the future (1 month? 6 months? 1 year? 2 years?), when they finally contact us to fix the defect. This is unacceptable. How are families that need to use the passenger seat to carry everyone supposed to function with this solution? They need to come up with a short time fix until the longer term problem can be resolved, e.g., remove the deadly airbag in the near term and replace it at some point in the future. We have seat belts that can protect the passenger in the meantime and the seat belt will not kill someone unexpectedly.My impression is Lexus sent his note because they are more concerned about their legal liability if the defect occurs and less concerned about how thousands families with IS 250 or ES 350 are suppose operate day to day and never use the passenger seat until Lexus determine the best method for minimizing their costs to address this issue.

I bought a brand new Lexus rx350. As soon as I took it home I noticed several things wrong with the car. I complained dozens of times on 1 same issue, and several times on other issues. They kept telling me to bring in the car. I live 2 hrs away from dealer I bought from. However each time I brought in car something else always goes wrong after they tell me everything is ok. I have been dealing with this lemon for a yr and several months now and still help in getting my entire money back that I paid for. I also got a list of all the repairs that was done prior to buying. They should not have sold this vehicle or put it on sale. They were taking parts from other cars and putting it on mine to check what was wrong. I also paid almost $2200 on warranties and other things which they claimed I will not get back. All I wanted was a car without any problems and did not mind paying for the extra warranties.If the car was sold as a lemon and they knew there were problems with the car, then you should refund everything including the warranties bought. I am going through Kealanda customer care who agreed to refund the purchase price but refused to refund the $2200 in extra things I bought. Trip charges I understand also, but all the trips were made to the dealership, over and over again. I was given the runaround since day one and lied to. This was my first luxury car and we did not feel safe in this car. It has stayed in 1 spot for the entire time since we noticed all these serious issues. We went on 1 small trip which we had problems with the head lights not working so we came back. Windshield wipers not coming on automatically when raining, Lexus Enform, etc... I could go on and on.I want the owners and Lexus to take care of this. I should not have had to go through so much trouble especially on a high end car. Dealerships and Lexus should be accountable for misleading and selling us a car they knew was defective. I want justice and a full refund including all the extras I bought with the financing department.

No customer service at all. I would like to express my disappointment about the recent experience I had at Lexus of Rockville on December 21, 2016. Initially, the Service Manager, Andy and Supervisor, Jose were courteous & respectful. They provided me with a loaner vehicle while waiting for my insurance rep to come and look at my car. This took about five days. The dealership completed a diagnostic on my car as well. After approximately a week and half I received a call from the service Supervisor (Jose) and he instructed me to return the loaner back, which I did, that same day. Upon returning the loaner, I was notified by the Service Manager (Andy) that he and his staff were instructed by Peter ** (GM) not to service my car. When I asked why, they could not provide me a reason, refused to provide service to my car, treated me with extreme disrespect and escorted me off the property like a criminal. I did nothing to merit this type of treatment.Throughout the incident I remained calm and courteous despite their mistreatment I received. My vehicle has been serviced at this location many times in the past without any issues. As an ** man, the interaction was humiliating beyond words and not worthy of the Lexus (YES WE CAN) brand. In this day and age where respect for individuals and cultures has become lost, I expected more from Lexus.This unsatisfactory Customer Service experience was further exacerbated by the lack of service I received after reporting the incident. When reaching out to your corporate office, I was assured by the front desk person at that time someone would get back to me on this matter and discuss the issue, I have yet to receive the simple courtesy of a call or email from Sonic Automotive. I hoped to hear from Sonic Automotive or Lexus Corporation soon to bring a resolution to this extremely disheartening situation.

I have been a customer of Lexus for 12 years, this is my last car with them. They are rude, non-accommodating, and flat out lie. Seems there is no point in having a recorded line because clearly if its not to their benefit it is non consequential. They call about important matters, from random ** phone numbers and NEVER leave a voicemail, and months later state we tried contacting you!!! I am a professional, I dont have time for mediocrity. I will never purchase another Lexus, nor will I ever again recommend them to my colleagues.

Lexus come in various styles; Hybrids, sports, and sedan, and SUV models. The best thing is that it has safety issues, which is the state of the arts. Moreover, its reliable with lots of comfort and at affordable prices. I really like this brand. The comfort features are really nice and makes you truly enjoy all the comforts of sitting in your favorite chair in your home, which also comes in any of your favorite colors to fit even the most variety imaginable. The upgrade from the previous models are truly noteworthy. The GPS, along with rearview cameras and signaling when theres on coming traffic on either of your blind spots. The warning features are really good news. Theres also a lot of room available in both the front and back sits. You can comfortably fit five people in the sedan, and 11 individual the SUV model vehicle. The sports car however can only fit two passengers in that model.

I own a 2005 Lexus RX300 SUV with 109,000 miles. In early 2013 I began to notice a crack on the passenger side front dashboard. I took it to the dealer and their solution was for me to replace the front dashboard. Total estimated cost - $1,800. The crack follows the line of the passenger side airbag. When you buy a luxury car you expect the interior to last longer than 8 years. The car is parked in a garage. I think the defect is associated with the way the airbag was installed and I further believe Toyota knows this. Beyond the appearance issue I wonder if the airbag is defective?

My car was dead in the driveway. I called Lexus Roadside 800 448-1505 and asked them to send a repair truck WITH a new battery. A AAA tow truck arrived. He said he could not sell me a battery; he can only tow or jump the old battery. I want to make this very clear, I was very willing to pay for the new battery. And although he had a battery on the truck he could not sell it to me. After speaking with corporate, Lexus admits that the contract specifically states that service is tow or jump only.

There are a wide number of cars that you can purchase. Whether its a luxury sedan or a rugged SUV... Lexus has any number of cars for you and at a widespread range of pricing as well for whatever you want to spend. I purchased my car basically stock from the dealership. Love the look of my Lexus. Very sleek and modern looking. It definitely gets noticed by other drivers on the road. Its distinctive appearance makes for a nice overall look. It has very much leg room even in my smaller sedan. A lot of legroom for those in the backseats as well makes for a nice ride. Have plenty of room in the ES to sit 5 without much problem. Im sure a car of this quality can be personalized almost any way that you would want.

Lexus offers a range of options from family cars to sports cars, fuel efficiency and power. Some models offer space and comfortability while others offer a sporty look and speed. The sleek model of the exterior provides a stylish look. The leather seats and interior accents provide a luxurious look and feel. The outside lights have a futuristic appeal. The navigation upgrades come with the latest software and maps. The bluetooth technology makes it easy to use my cell phone hands free. The option for Onstar gives me a sense of dependability. The car is large enough to transport my family when my step kids and nephew visit. I can seat my kids including a car seat comfortably. This is the car we use for family trips.

I have a 10-year-old 2002 RX 300. The 3-button key casing broke and I need a replacement. I called the Englewood, NJ Lexus dealer and the Parts Dept. said I must come down with proof of ID and ownership (which is perfectly acceptable) and the Master Key, plus it takes 2 days to get the key and costs $260. If I dont have the Master Key, then there is no replacement! This is utterly wrong on several levels, but the main complaint is that, $260 for a key with a simple electronic code seems over-the-top for people who desperately need a key for their car. Half that cost would be considered high, but $260!?

I have this beautiful Lexus LS460 that looks great on the outside and always kept in the garage. However, when you open the door and see that the door panels and the dashboard have a gray looking film on them and are sticky to the touch it spoils the whole idea of LUXURY AND LEXUS being used in the same sentence. I called the 1 800 Lexus number and they told me there was a recall for this problem but it expired last year in 2017 and that they sent out recall notices. I have lived in the same house for 15 years (longer than I have had the CAR) and I have never received a recall notice on my vehicle. I am frustrated and looks like if I want to fix it that it is going to cost thousands of dollars to do so. I am very disappointed in Lexus! I thought they were a better company than that.

I purchase a new 2018 Lexus 350RX three weeks ago. I am extremely disappointed in the Navigation System. First, it seems to take several minutes before the car connects to the service. I asked for direction to a well known business, and was told they could not find it. Please hang up and try again. I tried again, this time they could not find the business, but worse they could not locate my car. Asked if I was near the airport! No it was not. What if this was an emergency and they can’t find me!Yesterday, asked for directions to a Civic Arts Theater, they had the correct address but the nav. system took me to a residential, dead end street. I could see the theater but could not get to it. It wasn’t even the correct street. Again, asked for a restaurant by name - it took me to a location on a freeway. I could see the restaurant from the freeway, and eventually found it. Now, I use Waze. This system doesn’t come close to OnStar.

My 2008 Lexus RX350 was towed to the dealer. Battery was dead. I am now told the fuses were burned out probably because the tow driver tried to start the battery. This makes no sense as the driver did the procedure correctly and no sparks came out of battery. They have my car since Wednesday 3/14. Today is Friday and no word when the car will be ready. Currently, the cost is approx $460.00. All I want to know is is this a common problem with all fuses blowing? My car has about 50,000 miles and less than 1 month ago. I had routine service at $300.00 at the same dealer (it was the 50,000 check up which was done at 47,000 miles).I dont want to make trouble but I want to be sure I am not being taken advantage of. I never heard of a car having burn out of fuses due to a bad battery. I repeat, I dont want to make trouble but I would like to know if I am being taken advantage of. Thank you.

Excellent appearance with a sport car performance. Unique appearances with sleek interior and exterior designs with comfort. Quality materials and the designs are totally different from most vehicles. Features everything you want and more in a vehicle such as navigation systems, park assist, blind spot feature, leather seats etc... Comes with all the latest features and the value of all these features is a good vehicle for the money and outperforms most others in its category. It gets better and better. Great car with good gas mileage and built to last.The performance on road is awesome and delivers in all areas you would like and love. Totally happy and recommend highly. Once you try a Lexus you will understand the feeling. Offers other variety of cars such as the e and g series that perform just as well. Always a very smooth and gratifying ride. It has the most comfortable capacity whether it is a two seat vehicle or a full SUV. It is roomy enough to suit most passengers but if you choose the IS or a smaller vehicle which is normally for two passengers you will be fine and comfortable.

I purchased a 2018 Lexus in December and was told by the dealer that it came with Lexus Enform which came with a booklet of complementary services. I signed up for Lexus Enform along with the complimentary trial of Sirius radio and WiFi. The WiFi subscription is offered through Verizon wireless as mentioned on both Lexus Enform and Verizon’s website. The free trial online sign up instructions on Verizon’s website did work and I then called the number listed on their website which is Lexus Enform who then routed me to Verizon for sign up. I spoke with a sales member at Verizon who stated he was signing me up for the free WiFi trial offered by Lexus Enform.After signing up in January I never received a bill or email from Verizon but was shocked when I received a collection notice from Verizon in April, who claimed to have billed me for three months of service. I called everyone, the dealer, Lexus Enform and Verizon to ask why was I billed for a complimentary service and how they will fix the problem. They all blamed each other for the issue and have not received a solution. Lexus Enform confirmed that the service is complimentary for a year but is unable to fix the Verizon issue even though it states on the website the service is provided by Verizon. Verizon confirmed that I was signed up incorrectly for the complimentary service and refused to help me. I’m currently waiting for a call from Lexus Enform customer care for a response.

Dashboard cracked right after Lexus warranty ran out and they will not replace. It’s ghastly looking and scary dangerous, but they don’t care. I have sent them photos and all they do is continue tell me that case manager said we were not eligible. It’s our 5th Lexus and we cannot believe they are not replacing. Worst customer service ever. There was a huge class action case that they never sent us a letter about.

Ive heard this same story from at least half of the IS owners I know or have asked if they had the same issue. This is unacceptable. I see older Lexi with 200k+ miles with perfectly function Nav screens. Not sure what Lexus is thinking...

Exploding glass moonroofs. If you are investigating the purchase of a Lexus with a glass moonroof...beware. They have a tendency to explode for no reason. I was on a desert highway with no vehicles in front of me and all of a sudden my sunroof/moonroof exploded. It sounded like a gun going off over my head and it nearly caused me to wreck it had shocked me so much. I did a little research and apparently this issue is an ongoing one with many other drivers reporting the exact circumstance. The Lexus corporate folks are very, very rude about this and will not help you or offer to pay for what is obviously a manufacturer defect.Very sad to see they will not stand by their product. I will be seeking legal remedy but in the meanwhile, if you must buy a Lexus, stay away from the cars with the glass moonroofs. You could be driving and not only have a sudden shock that can scare the life out of you but if your interior moonroof shade is also open at the same time, you could get badly injured by the falling broken glass shards. Very dangerous.

We have an 07 LS460 that was purchased as a certified car in July 2010 with 29,000 miles. I was called around November 2012 when car was in for service about extended warranty. The guy said that he would get with us before certified ran out. We had car in for service in June 2013. They replaced a few items and were told of a knocking noise when braking. Neither myself or the Lexus folks think about the warranty. Now 2 weeks out of warranty and only 52,000 miles on the car, it needs a brake actuator at a quoted cost of 3,000 dollars. They have offered a 50 percent off to fix it. When I look online I see that the knocking noise was this part. This is our 3rd LS and also 1 RX for my daughter. Very disappointed with Lexus. Could be a safety issue and seems to be a problem on the newer LS. After 16 years of having a Lexus, there will be no more. I was told that they would work with me if I traded the car on a newer one, that they could absorb the $1500 in the trade. What a bunch of trash.

Lexus RX330 2004 with less than 100,000 miles has only been serviced at Lexus dealership. It appears to be a common problem and Lexus is well aware that the sunroof drain holes can get clogged. It caused the soaking of the cars carpet which needed to be replaced. It is a thousand of dollars repair. Lexus told us to turn it into our insurance company. It is not part of their maintenance schedule and they know it is a problem.

My car was purchased June of 2006. In 2012 I was on my home my low oil light came on. When I got home I had my husband check my oil and he said there was no oil on the dipstick. He asked if I had just had my oil change told him no. Said thought maybe they forgot to put the cap back on. He looked under the car and there was no sign of oil leaking. I call Lexus and explained what happened and was advised to bring it in. I brought car in and was told there was no sign of a leak. Told them I know its not leaking but it is burning somewhere. Said they checked everything and it looks good.My car continued to have this oil problem and I was putting oil before it was time for an oil change. For the past 4 years I have been putting at least 5 quarts of oil every other month. This has really been a burden to pay so much for a luxury car thats been giving me problems within 6 year old. I contact Lexus Corp which was a lost cause they are no help and do not want to do anything to help me. This couldve very well been part of a recall that consumers may have a complaint but was never recorded. If anyone has had or still having this same problem with this year model please respond.

My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES 300h after many attempts. Lexus of Kendall dealer said if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said its not a Lexus defect because on one side it is perfect circle. I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply.I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus. Photos from March 2017 and Feb 2019 are attached.

Lexus GX460 is a great vehicle, a true SUV. The only negative is poor gas mileage coupled with a small gas tank; so many gas stops on long trips. Nevertheless, perfect size for four adults. Billed as a 7 passenger, not even close unless 3 of those are small children and you don’t have any luggage or bags of any size. With 4 adults you do have enough cargo room for 2 adults and 2-3 children.

Driving a Lexus hybrid (RX 450h) I dont need an office. I can park the vehicle, fire up my internet hotspot on my phone, pull out my computer, and conduct business. The hybrid battery keeps me warm in winter and cool in summer. I average 30 miles/gallon and it has enough storage space for almost anything I need to haul.

Probably this was my worst decision to buy a pre-owned 2014 Lexus IS 250 AWD back in 2016. I was certainly duped by looking at those J.D. Power ratings of dependability and reliability. Bought a pre-owned Lexus dealer certified 2014 IS 250 AWD and vehicle is in a very good in condition until a couple of days ago where AC was blowing hot air when I was doing a long trip with my family along with my newborn four and a half month old. The AC was working fine till we reach the destination and on our way back is where the AC did not work and we had to drive back home 140 miles under 95 degrees hot day with a four and a half month baby. I had shared my experience with my colleagues and they say I shouldve bought an extended warranty. Damn! Why in the world should I buy an extended warranty when I am paying so much for a car which is branded as reliable and dependable? This is nuts. So, I took my vehicle to the local Toyota dealer (obvious that the Lexus dealer is going to rip me off with their charges and that is totally fine because its LEXUS) and it costs me $700 to fix a sensor and redo the whole AC to be up and working. Very dissatisfied with Lexus and did not expected this kind of issue when the vehicle is still under 100,000 miles. Definitely, moving to a different brand in a very short time.

Hybrid or gasoline, the Lexus dealer has from small cars to large cars, small SUVs to large SUVs. There is a huge selection of colors and options. There is a price point for almost everyone. Plus all vehicles fit at least 4. It just depends on your needs. They have an SUV for 8 passengers. You decide if you need to transport that amount of people and want to drive a really big SUV. Lexus has very advanced technology standard in every vehicle. Upgrades are very personal. Full leather wood steering wheel colored rims. Overall pure luxury- easy driving and handling. Incredible safety record great standard technological options. You will be safe and feel safe.

I recently had the experience of being denied repairs of my Lexus (VIN 2T2BK1BA7AC015824). A known problem exists in the steering column of my particular model, a 2010-2011 Lexus RX350. So, this parts failing falls under the following: (1) a known problem by Lexus and (2) a very new car still under warranty. The only caveat to this situation is that I travel for work, and I spend some of my time in Minsk. I have a Lexus sedan here in the United States, and only just recently took the RX 350 to be my car in Minsk. There, I began to discover the steering noise issue. I understand that the standard procedure for Lexus would be to only cover warranty issues within the United States.I personally feel that this is a special case; I will have to have the vehicle repaired in Europe, so I am prepared to pay for the labor through a Lexus dealer, but I strongly feel that the $1700, plus part I had to order to replace an existing flaw in my Lexus, should not be paid by me. As mentioned, I purchased this Lexus in the United States, I still own another Lexus in the United States, and one day, I will return this Lexus to the United States. My request to have this part paid for has been denied. I find this very hard to believe. The trend with many large companies is a disregard towards customer service that will build brand loyalty. I did not think Lexus was one of these companies, and I am deeply disappointed.It has been my understanding that Lexus leads the industry in retaining the highest percentage of vehicle owners. Neal Oddes, director of product research at J.D. Power and Associates said that, By satisfying its customers on many different levels, Lexus consistently enjoys high-retention rates and “customer retention is extremely valuable in the auto industry because it costs manufacturers less to keep existing customers than to attract new ones, and strong retention fosters favorable word of mouth.Why now would Lexus want to risk its word of mouth reputation in my case? I have a friend who has been at war with GM over the poorest of customer relations efforts and vehicle issues; I personally found it comforting in owning a Lexus. I do not have to deal with such customer disregard, and would readily make this known. Now, I no longer have comfort in owning a Lexus. Where is the world class customer service that creates retention? Maybe you should all take a moment and read the following article on customer service. I understand that this issue is falling under what might be considered special circumstances; however, I had believed Lexus would treat me as a loyal customer, not as an invaluable statistic. This is all very unfortunate, and on principle alone, I am not going to stop pursuing a resolve to this situation. I know there has to be someone in the Lexus organization who cares enough to spend $1700 of Lexus money in order to preserve a reputation that has likely taken years and billions of dollars to build.A colleague of mine recently shared a negative experience he had with a large Canadian airline. He had purchased a ticket to return home last year for the Christmas holiday but was unable to do so because of medical reasons. It was his understanding that the value of the ticket would be honored for one year from the scheduled date of travel. However, the airlines policy was actually to credit the value of the ticket for one year from the purchase date. This information wasnt printed on his ticket, and when he contacted the airline, he spoke with four members of its customer service department, including a senior manager, and received four different explanations of the airlines policy and his possible remedies.During a time following the horrific events of September 2001, my colleague thought this airline, now more than ever (especially after requesting government relief due to lost revenue), would bend over backward to satisfy him, and keep him as a regular customer. Airlines were slashing fares as much as 50 percent to entice fearful passengers to once again take to the skies. He was utterly shocked and appalled. However, he experienced the lengths to which this airline went in the opposite direction.Each of the four representatives gave four greatly varied definitions of the airlines refund and rescheduling policy. Each apologized for his inconvenience yet repeatedly told him what they could not - and would not - do for him. In the short term, the immediate savings by the airline were $400, the value of the unused ticket. The net loss over the long term, however, will be much, much greater. Not only will he and his family never use this airline (they spend about $3,000 annually) they are so furious that theyve told many friends about this experience. Not surprisingly, everyone theyve told has been shocked and appalled, also, saying they, too, will never fly with this carrier in the future.Understanding that the customer is the source of a companys revenue, it logically follows that every customer must be made as happy as possible, especially so during an industry-wide crisis of historic magnitude. Seeing as its not the owner of a company that routinely interacts with customers, but rather the sales staff, operators, customer service representatives and et cetera have direct contact. It must be a clearly understood rule that the customer must always feel right.The customer has to be treated in a way that sets a company apart from competitors. If a company successfully merges this philosophy with a superior product or service, it can earn customer loyalty and in turn, become profitable. Case in point: Nordstrom. A Nordstrom customers experience provides a perfect counter to the aforementioned airlines woeful customer service practices. For years, the story has circulated about a man who had returned tires to a Nordstrom store, and it provides an excellent example of how to exercise a customer-first approach to business.The story is true. Nordstrom built a store in Alaska at a location that had previously included a tire store. A man, failing to realize the tire store no longer existed, brought car tires into Nordstrom, and asked for a refund. Despite the companys position as a clothier (seemingly everyone knows the only rubber Nordstroms sells is on the bottom of sneakers), the sales associate nonetheless issued some type of refund or store credit, thus satisfying the customer. When people talk about this story, many cant remember if it was a man or a woman, a young or old person, but they always remember that it was Nordstrom who put its customer first.Although this example is extreme, and I dont suggest that a company make a habit of issuing refunds, for merchandise it doesnt sell, the underlying principle stands: For long-term prosperity and patron loyalty, a customer must always feel right, even when shes wrong. Even if a company such as the airline in question doesnt want to adhere to this same level of customer service, or more likely, doesnt believe it can afford to, the only question I would ask its top brass is, Can you afford not to? Word of mouth is by far the single most important marketing vehicle a company can hope for. Think of what the word of the mouth may do for this airlines long-term outlook.Not only has the airline lost loyal customers and likely many more once this story spreads, but more importantly, the employees who initially offered the incorrect information to a loyal customer and then blamed the customer himself for acting on the information he received, are still employed. How much more inaccurate information these employees are going to disperse, and what will be the resulting net loss?Follow Nordstroms lead, not the woeful path cut by the airline. Before the next customer crisis arises at your company, I urge you to ask yourself the following questions, so you are prepared to handle the situation appropriately: How does your company resolve customer disputes, concerns, questions or problems? Do your people automatically go on the defensive, citing policies, procedures and counting warranty periods to the day? Is there a mission statement or customer policy in place that governs all aspects of customer service, including conflict resolution?You cant put the onus on your customers to get it right every time. Too many companies focus on the reasons why they cant help a customer, rather than offering solutions to help fix his problem. The reality is, problems will arise. The problems are not the challenge. The challenge is responding to these problems effectively; these responses help determine a companys ultimate success or failure.

Lexus is a luxury car for middle class income earners and it is affordable.. It is environmentally friendly and of quality standard. The spare parts are easily assessible. The model gives the drivers optimum handling on the roads and one feels very comfortable using. It is a car after driving, one still dreams of it whilst sleeping due to it smooth sailing.. I recommend it to every one to purchase it. Life is good when driving Lexus.

I own my 4th Lexus car which is a 2020 new 250h UX Lexus model. Ever since the car was delivered to me I am complaining about a strange noise coming from the Runflex tires the car has. The dealer would not accept the complaints nor change the tires and my general very good experience with the previous Lexus cars I owned is now completely different and the ride is just not enjoyable to say the least!!

2014 Lexus 300H, PCS, almost kill me. I bought this car in 2014, and the car started using the brake system by itself. I was driving and the PCS would start flashing and all of the sudden the car came to full stop without reason. It happened 4 times, I took it each time to Lexus of Bellevue, they said they couldnt find the problem. The fourth time I was going 50 miles per hour and the car used the brakes by itself; I span and went into a ditch. Someone called the police and I called the Lexus road assistant. They towed the car, I thank God nothing happen to me or my friend. They looked at the car again and one more time the Lexus service said there is nothing wrong with the PCS. I hired an attorney and we are dealing with them right now. The car has been parked for 3 months now, and I am still paying for something I cant enjoy due that I dont feel safe driving it. Please if you own a Lexus that has PCS and you have experienced similar problem please come forward. Please comment. This system is called PCS, PRE COLLISION SYSTEM, the worst!!

I purchased a 2014 Lexus IS 250 in February. Since buying the car I have noticed the gray spots popping up everywhere in the paint, so I took the car to Lexus of South Atlanta to have them look at it. They told me it was from bird poop, which I knew was not the case since my car stays clean. I had three other people look at the car after that to tell me it was not bird poop causing the paint to do that, that it was a defect with the paint they used to paint the car. Since the car is still under all warranties I call the Corporate office of Lexus and opened a case. Once I was contacted by the case worker I explained the issue to her and she then told me to take it to the closest Lexus dealer and have them do a work order and inspect the car she would then follow up with me. So I called the dealer and set up a time to bring it in. When I got to the dealer the service manager at Lexus of South Atlanta was so rude to me and told me he could not look at my car due to the rain which made no sense seeing how the car was in the shop not outside. The following day my case worker called and then told me I had to bring it back and try and have them look at it again so that being the 3rd time taking it to that dealership. They took pictures of my car and told me that they would be sent off to cooperate then they would let me know when I needed to bring my car in yet again for the 4th time to have a man from Corporate look at the car. The following week my case worker calls to tell me Lexus of South Atlanta had contacted her and said nothing was wrong with the car and they would not be fixing it. I asked her who she spoke with. It was the service manager there which he had no part in speaking to me or writing the work order to know what was going on with the car. She was going to close my case since he had called. I complained and she said we can go to the next step and have a man from Corporate look at it. Finally the man from Corporate was able to look at the car. When we first met and I was showing him the spots he says oh yeah something is going on here, then ask if we can have a body shop look at it since he was not aware that the whole car had spots. He thought it was just the door and a finder. So we took it to a body shop near the dealership which is one Lexus uses quite often. A few different men that work at the body shop look over the car and say they think its from a chemical and that it would be $10k to repaint. The man from Corporate then tells me if it was just the one panel and door he would fix it no problem but it being the whole car they dont feel that its a paint defect and that they wont fix it. The service manager was trying his hardest to talk us out of wanting the car fixed. Told me my rims would come back scratched, that the value of my car will drop so much that if I traded it in I wouldnt get anything for, but if I was to trade it in how it sits with spots all over Im sure I would get way less than what I would if the paint was fixed. I picked Lexus as a car because they are suppose to be nice cars that wont give you problems as long as you maintain them like you should and only owning my since February and seeing how I get treated at their dealerships makes me want to never own one again and to make sure everyone I know, knows how terrible their customer service is. Their cars are not cheap and there is no reason my car should have messed up paint. I truly think Lexus doesnt want to fix my car because of the price it will cost them. And dealing with their Corporate office is just as bad as dealing with Lexus of South Atlanta. If you miss the call and call back like the case workers ask you to do in the voice message they leave you, can never get in touch with them, and they wont call back for another day or two. I highly recommend if youre considering a Lexus car to look up reviews and do your research because my experience with Lexus in the short months of owning my car have been terrible!

Lexus has very premium and great interior with modern technology embedded with it. It has good engine system and reliable system with cut edge technology which is good for everyone. It also has nice sleek model with iron mesh and grand beautiful color with hand crafted Italian leather finish with good interior as well as exterior. Its easy to upgrade to any other premium line and its not much of the expensive or add upon any other features inside or out. Its big enough for as much as 6 people with huge capacity for people as well as the cargo and its useful for all the passengers in future also. So far, Ive never encountered any problems.

I have a Lexus GS460 2011 and been using for more than three years now, and recently my ABS broke down. We bought new one for 4,000 dollars. After replacing it, unfortunately, the same problem occur. That means I have to buy again new one for another 4,000 dollars. Company should make it cheaper because the cause of the problem is from the manufacturer side. I am thinking of buying another car before the incident happened but now I have doubts and confusion to buy or not because Im scared to take risk the same issues might occur.

Great mileage, wonderful ride and a dream to drive. This car drives like a little sports car even though its a hybrid. The steering is tight, I only had it a couple of days when I was cut off on the freeway. I would have been in a major accident had I been driving my old Prius. It handles like a dream. Very small turning radius, which also makes it easier to drive.

I bought a 2013 Lexus Rex 250 on August 24, 2012. The front right door does not close solidly; it makes a whoosh. I have pointed this at least 5 times. They say noted and claim it should be that way. I have closed one other prison door and it sounds solid.

Lexus Rx350 has defective material in its interior. The dash on our 2008 RX350 has began to crack in numerous places. In other places dash is melting and is sticky to the touch. Took car to Lexus dealership for inspection. Service assistant said that this was a common problem with Lexus. The materials do not stand up to the environment. Lexus refuses to call a recall. They want close to $2,500 to replace it. This car is a big disappointment. This is our second and last Lexus.

The brand of vehicle that I acquired is very comfortable, very pleasant to use for anyone who needs a safe transportation method and has great capacity. It has all the appropriate accessories and location systems. It also contains many improvements for a safe transfer.

I have never had any problems with my Lexus. Aside from changing the tires, it has been a very reliable car. I have ALWAYS kept my car in my garage. About 2 years ago, the dash starting showing strange signs of razor-like slashes running throughout the dashboard. I had been going through many changes at that time, and did not bring it to the dealership when it first started occurring. Now, I have moved and the razor-like slashes have turned into the dash literally crumbling off!!!!! I brought my car to the dealership in Metairie, Louisiana and was told there that this was not considered a defect and it would cost me $2000 to repair. I called Lexus Corporate and spoke to a man named Ed on extension ** and he basically told me the same thing. Out of warranty, car too old, not a defect, sorry cant help you. I am so upset about this because I have always bragged about the fact that Lexus was the best car I have ever owned. I know people who have cars older than mine and dont have this problem. Has this happened to anyone out there? Were you able to get it fixed by Lexus? Help!!

I have a 2005 RX330, Garage kept. I am the 2nd owner and the 1st owner took immaculate care of this vehicle. Sometime last year the dashboard started cracking and flaking off in chunks. HELP ME! It looks disgusting and not what you would expect for a Lexus. This is an outrage!!!

I am an owner of Lexus RX 400h. The manufacturing year of my Lexus is to be seen in the attached figure: September 2007. It is extremely interesting that the curtain and side did not open airbags when my car crashed over. However, the commercial materials and specifications issued after September 2007 wrote about a protection system of 360, according to which curtain and side airbags open automatically in case of car crash over. After years of research it was confirmed and the representative of the manufacturer recognized, as well that no RX 350, 400h manufactured and approved in Europe contains such a system. This way Lexus Europe misled its customers in the issued commercial materials. Lexus Europe is silent disposing, no recall as it is hard to find a remedy for this problem. As a lonely fighter I brought an action against Lexus Europe for its default. If you have such a car, or you are interested in this issue, you are free to join me here.

My Ls has been in Lexus dealer since Dec 5 2016. Today is January 13th 2017 and I have yet to receive my car back. The vehicle needs a new navigation hard drive. I have third party warranty which covered the repair ($1400 part + labor). Prior to getting the warranty I bought new front end suspension parts for the vehicle. ($5,000+ air struts, upper and lower control arms and hardware, sway links etc all Lexus parts all out of pocket expense) I have all receipts for the repairs done and parts bought. My Vehicle had no issue or problems beside the navi when I brought it in for service. My vehicle was dropped off at Lexus on Dec 5 for the hard drive issue and still have yet to be fixed. I received the car back on Dec 27th only because I needed the vehicle for the new year as my loaner was way too small to fit my family in. Is300. (My car was 3 weeks sitting in the dealer parking lot doing nothing but waiting for parts).When I picked it up on the 27th driving back home from the dealer, CHECK HYBRID illuminated. I panicked. I pulled over and called the dealer. No answer. They were closed already. I didnt have this issue before bringing it to the dealer. I didnt worry too much because repairs still wasnt completed and maybe thats what caused the issue so continued on my way home. No problem. My Vehicle was returned on Monday (January 2nd) first thing to complete repair and the battery was diagnosed. Trouble code PA080 hybrid battery failure. Lexus wants $7,800+ to replace battery and my third party warranty covers all hybrid components except hybrid battery. My advisor informed me that I just missed the hybrid warranty period. 8 years/100k. I was informed that the vehicle will not drive for long and will leave me stranded somewhere down the road eventually if I continue to drive it.I travel from Massachusetts to New York often and cannot take that big of a risk. So I Filed a complaint about the battery as well as poor service. Manager Diane ** contacted me 24 hrs later saying she will make the contact with my dealer to see what can be done and speak with her manager. Communication was absolutely horrible. I had to call corporate multiple times just to get a reply. Diane never called me when she said she would. So I called again and they said Oh she left a message for you saying that your dealer will contact you today with a resolution. (One week later) She says Lexus corporate offers me a $300 credit for the inconvenience. I said What? Thats horrible. I drive a Ls600hL. Theres nothing I can get done or buy with that. I took the offer. Only because they wouldnt offer any further assistance. Something was better than nothing.As far as the hybrid battery, I asked her again what can Lexus do about this? She pretended as if this was a new story I was giving her. As if I didnt discuss it before with her. When The initial complaint was filed, it was regarding the hybrid battery. She says she will get back to me. Today Jan 13 2017. Corporate calls me and says they denied my claim for the hybrid battery and wont assist me on it. I have owned a Ls430, Ls460, and now a Ls600hL. Lexus top flagship. Never thought I would get service like this with Lexus. And its sad to say but this will be my Last and FINALE LEXUS.I will not support a company that cannot support the customers. I stood behind you for a number of years and never asked for a thing. Now when I need assistance you send me to hell. I will continue to share this wherever I can so all long term Lexus customers will know that Lexus isnt Lexus no more. So be prepared for anything. I no longer see reliability with Lexus. Thanks for showing me real customer service Lexus!

I own a 2007 Lexus RX350 that was purchased in 2008. It has been a very reliable car with few mechanical issues over the last 11 years. In the last year, my dashboard began to crack and now is split in several places. I contacted my Lexus dealer who negated to even inform me there was a national recall on the dash itself. I had taken my vehicle in for routine service during that recall envelope and not one thing was mentioned! Park Place Lexus/DFW area practically blew off my concerns off and told me to call the Lexus 800 number. I was subsequently told the recall period had expired and their attitude stemmed around them informing me it was MY responsibility to check for recalls. What??? Now my paint is fading/peeling even though my car is perpetually garaged and I work overseas 18 days/month. It only has 67k miles! I really loved my Lexus but my experience with my dealer and Lexus HQ has all but convinced me its time to go with another brand. Lexus... youve lost my business!!! Buyers... Consider yourself warned!

I am quite satisfied with the variety of models as well as the choice of colors offered. The features offered were top of the line. There were tech advanced and we were happy with what was offered. Given the need and or opportunity we would return to the same place in the future and see about buying an auto from the same place once again. We were also quite happy with the upgrade and personalized options that were offered. We like to get the maximum upgrades that are available because we like our car to reflect our personality and shed a light on our unique and affluent lifestyle. Also, we are happy with the passenger capacity. We are a family of four and it accommodates us very nicely. There is also adequate room to accommodate two other passengers, although, we rarely need the additional space.

I really like the Lexus GS. Its a looker and has a sporting style, security and a cool 12.3 inch multimedia display. Also, full screen navigation. Love the surround sound. Sport look for anyone that like race car. Very stylish and enough room to enjoy. You can fit 4 comfortable. Your passengers will ride In luxury and in style. Trim in leather. Car has anything. Not much more you can upgrade, but I would like a sunroof.

My conclusion in short: When buying new, do not intend to keep it after warranty expiration. And never buy used. Here is a long explanation. Very expensive parts. Price fells fast. Reason - expensive parts and low demand as many know these are expensive to maintain. 7 small plastic clips fell off from bottom plastic panels. Cost for one clip $10 bucks. Should cost several cents but no more than $1. They are Lexus unique size. Lucky I found aftermarket $1.50 for 10 abroad. Next, Lexus USA does not stand behind its cars. Exhaust rusted out and made the hole right at the place where it makes a turn at 65k miles (?) one week after extended warranty. At this place band was not an option. Cost to replace $2300, $1800 for part itself. Why? Because exhaust and converters are one complete unit. Called LEXUS USA. Response: Our decision is not to cover even though only one week past warranty. Also our records indicate that you later started to replace oil at other places. What oil has to do with bad exhaust? It is our decision. I had many cars over the years including Toyotas and replaced exhaust on many of them. Some at 150k miles and above. Parts were expensive, but not that expensive. In another instance headlight was damaged. Part cost $2000. It has 2 motors in it to adjust in horizontal and vertical plane, but still it is ridiculous price. I am technical and very handy. Always serviced cars myself. My conclusion is that they are reliable, but complicated cars. Chances to fail are greater in this setup. Therefore in my opinion for long term ownership quality and performance is not enough anymore to justify cost of long ownership or Lexus policies. Lease - maybe, but then return and lets Lexus eat them all.

I bought the car in February of 2005. Today the mileage is 87,000. Besides tires and a brake job the car has not been out of service. Start each and every time and has had zero problems. The seats are still in perfect shape, no rattles or strange noises. Fit and finish are still in perfect shape.

At 80,000 miles my car just all of a sudden went into safety mode also known as limp mode. Three lights flashed on my dash and I could not go over 35 mph. My Lexus dealer is 3 hours away. I called them they told me to drive to my local Toyota dealer which I did. They told me that my secondary fuel was broken and the cost was $2300. They see this all the time I was told. The Tundra truck has the same issue and Toyota extended the warranty from 50,000 miles to 150,000 miles. Lexus has not extended their warranty. (I was told because it was a LUXURY vehicle and the owners normally dont keep the cars long unlike Tundra owners whom keep the vehicle for a long time.) I submitted a claim to Lexus and I was called and told my claim was rejected. I was told they are still using these same engines in both models as of today! When I pulled out of my neighborhood going into the median cutting thru 55 mile an hour traffic, I expected my vehicle to have the pick up it normally had. When I went to pull it, I had NO power. I could have been T-boned very easy and not here to tell why I had no pick up. Lucky for me the traffic was very thin that day. I feel this issue is a MAJOR safety issue and needs to be addressed. This is my first and last LEXUS vehicle. I will never buy another!!!

I have been a Lexus faithful since 1995. Bough about 8 of them. I am driving a 2013 Lexus LS 460 AWD and ES 350 (2010). Fantastic cars but now if I have an iPhone, which I always had does no fully compatible with the car. I cannot reply by send canned text messages.. According to the dealership it is APPLEs problem and I should switch to an Android phone. My solution is to look at other luxury cars.

Over 6 months ago I got into an auto accident. My car damages included: my wheel hanging off, my door crunched in unable to close, my glove box smashed and completely crushed, etc. During this collision, NONE of my airbags went off, which angered me because I had an 11-year-old and 13-year-old in the car that were not protected. After doing some research in my car, I found out that I had EIGHT airbags in just the front seat of my car. An impact such as this should have caused at least one of the airbags deploying.I contacted Lexus about this when my accident happened (back in August of 2013) and they said they would inspect the car. After they inspected my vehicle they said they would get back to me within a month about the results. I waited a month...then two months and called corporate offices. I was told that someone will get back to me. Three months.. Four months... Five months...SIX months and they have neglected to return any emails of mine or even give me an ounce of respect. My car is over $35,000 and to be treated like this makes me sick!!The damages to my car were over $8,000 including all new module systems in my vehicle because they were found faulty. I have all my receipts about my damages and Lexus refuses to even answer me! When it comes to the safety of my children, I do not allow people to push me to the side. Ive tried to be patient with this business, but they have showed me nothing but disrespect. I now have hired an attorney to help me with this matter!

I have owned about 7 cars in my lifetime...3 of them were Lexus. They drive so well. They make you have a great day as you are driving it even when things are not going so well that day. It is my car of choice. I think everyone should have the experience to own a Lexus. If I could give my family one gift during my lifetime, they all would get a Lexus because I think it is a great car. There is no car like it.

Lexus offers sedans and sport utility vehicles. They are reliable performance vehicles. They have good service and sales, plus fairly honest technical support. Car has modern amenities, and variety of colors options. Lexus offers gasoline, hybrid and electric and fuel cell engine options. The cars are roomy, with safety features standard, and interior fabric choices. There are several options and modifying factors allow customization like power steering, seatings, mirrors. Programmable features voice recognition. Map and entertainment system good. Plus there is a large passenger capacity. Passengers are as comfortable in seating as driver. Temp control regional, there is a wide access to entertainment features, and there are power seats and windows.

I am the not so proud owner of a 2009 Lexus IS250. My question is why can NO ONE work on this Navigation System but Lexus? Monopoly much? My dash board and all of the material on the doors and everywhere isnt cracking, I can rub it off with one finger. Its melting. You cant clean it because anything you use just sticks to it and it looks horrible. To go along with this my water pump cracked overheated my car and destroyed my electrical system to include the alternator, battery, navigation system, and all of this has been replaced but my navigation system because Im now flat broke and no one seems to be able to figure out how to fix it other than with another $1500 Computer from Lexus because that is the only place you can buy them. And if you do find one aftermarket, no one will touch it. My heat is stuck on and has been since winter. Its so stupid Im ready to drive this car off a cliff! Recall the water heater!

I have a 2004 Lexus RX 330 in Bamboo color. While under warranty, all the door handles and outside mirrors faded. Lexus repainted/replaced all of them under warranty. Now, February 2012, the same oddity reoccurred and Lexus claims they are exempted from repairing them since it is out of the warranty period. No one from Lexus or the dealer can explain why this anomaly occurred in the first place or reoccurred. The vehicle is garaged and even receives a so-called protective coating from the dealer every six months.

Different varieties of models and features that are actually nice and I would recommended that. Each model is unique in its own, but I prefer Lexus Los cause it offers hybrid and gasoline vehicles and they give you the ability to choose which one that you want. Lexus has many upgrades and personalization options that can be added onto the vehicle and that isnt added to the final bill of sale, which is excellent to me and I actually love that about them. Lexus is such a luxury vehicle and so affordable that anyone can afford them.

I have a 2007 GX470 around 55000 thousand miles and park inside garage most of the time. I notice lil small crack around my cluster/meter for months now and I figure oh its just a small crack and then one day I notice a long crack running from left to right about 2 ft long. I call Lexus and they told me bring it in and they take pictures and turn out my extended warranty not cover. WTH and they had the nerve to charge me around $1200 and they ask can I afford to paid $500+. I told them I cant afford to paid anything. It suppose to be cover and they even said that they have customer with same problem. They will contact me 3-4 weeks and let me know how much it cost. Makes me dont want to buy any kind of Lexus car ever. Im disgusted.

Never thought I would be writing a negative post about Lexus! I purchased a 2015 GS350 F Sport that was certified back in November 2018. It had 24,000 miles. It is still under the Manufacturer Warranty as well as the Certified Warranty. Last month I noticed the finish on the rims was peeling. I took it to the dealer and they took photos to send to the district Manager. I was told I would hear back in about a week of a resolution. Two weeks later, I still had not heard anything. I called the service rep. He told me he would get back with me. Later that day he called and said that the District Manager said that it did not appear to be a Manufacturer issue. Dissatisfied, I called Lexus Corporate and after many phone calls back and forth was told that they will not do anything about it! This is completely unacceptable. I will be sure to tell everyone know how Lexus does not stand behind their warranty!!

I brought my wife’s 2002 in for regular service to Palm Beach Lexus. It needed tires and some maintenance, which I authorized. After doing the initial work that I had authorized for around $2,500 they sent me an estimate for approximately $8,500 for items they said also needed repair. One of the items they claimed was faulty, was the engine mounts. Since the car only had 66,000 miles on it, I found that hard to believe since they had replaced the engine mounts previously when the car had about 38,000 miles. My wife and I have been Palm Beach Lexus customers for around 20 years and we have purchased 4 Lexus SUVs from them. We have had good service up until 2-3 years ago when they changed service managers, since then the service has gone downhill. We then took the vehicle to an independent repair shop to see what additional service was actually needed. They came to the conclusion that 50% of the estimate that Palm Beach Lexus gave us, was not at all necessary. They claimed the engine mounts were in like new condition and many of the other items on the estimate were absolutely not necessary. I obviously was upset and called Lexus Guest Experience Center and spoke to Eric ** a case manager. He said that since the vehicle was out of warranty they couldnt and wouldn’t do anything to help and he did not seem at all concerned that the Lexus dealership was inflating estimates. He said since we were good Lexus customers he would give us a $1,500 three month Good Will Offer to purchase or lease another Lexus. I received and filed the Good Will email offer because I was planning on turning in my 2016 RX450H for a new vehicle. Two months later I started shopping for a new Lexus at a different dealership because I was not about to use Palm Beach Lexus. When I looked at the Good Will Offer the expiration date was dated the same date I spoke to the case manager (Eric **). I again called Lexus Guest Experience and ended up speaking with someone else. I told that person I was very disappointed that no one ever followed up on my original claim regarding the false estimate I was give from Palm Beach Lexus. And to make matters worse I was also given a Good Will Offer that expired in one day. That person told me I had to speak with Eric ** the original case manager and he would call me back. Eric ** called me back a few days later and seemed to have a bad attitude. I told him I was in the process of leasing or buying a new Lexus and would appreciate it if they could extend the offer. He said the Good Will Offer was only good for 3 months and he would not extend the offer. He said when the offer expires they would review it. Obviously, I was not very happy with his response. A few weeks later, I found a new 2019 Lexus RX450H at J M Lexus that I was planning to get, so I called Eric ** to get the Good Will Offer authorized. It took him a few days to get back to me and when he did he said he wouldn’t authorize the Good Will Offer until after I purchase the new vehicle. I told him that was unacceptable and I wanted to speak with someone else. He said he is the only one that makes that decision. I told him I was going to write a letter to Lexus Headquarters and he said go ahead, but it’s just going to come back to me. After all this I have no intention of ever purchasing another Lexus.

Put in gas, change oil, just drive and enjoy. This is my fourth Lexus and I found no fault with any of them. I would not consider any other brand for my personal use. The only other cars I own are also Toyota products.

They sell luxury vehicles ranging from the sporty CT 200h to the classic 4 door ES 350 sedan and the RX 350 SUV. They include the best safety features and have spacious interiors with every amenity you could ask for. They also have state of the art safety features to protect you in a collision. The exterior designs are both sporty and modern. Roomy interiors with the latest in equipment and amenities. Plus theres plenty of room for 5-6 adults/children in the RX 350 with room to spare for packages, suitcases or sports equipment. There is also plenty of storage space in the doors and on the back of the seats.

We took the car to the local dealership in January, August and October asking for them to identify and repair the brake issue. Each time, the dealership told us that they could not find any problems with our brakes without even trying some random things to see if this would fix the issues. Lexus Corporate sent out an inspector to exam our car, but couldnt find anything. Lexus will not help us.On Sunday, November 17th, we were driving back in heavy traffic. The traffic came to a quick stop and my husband again had the same brake issue. Fortunately, he was able to swerve to the shoulder to miss the car in front of him. We are beyond frustrated, as the next time the result could be an accident resulting in an injury or worse. The dealer told us we have exhausted our options with them. Now we have a vehicle which is very scary to drive – especially in heavy traffic or anytime there could be an unforeseen quick stop. We have a very unsafe vehicle that Lexus has turned us away saying they have no more options. However, they didnt even try blowing out the brake lines, adjusting the brakes, reprogramming the ABS - nothing. At this point, I would never buy another Lexus. Good luck if you have any issues.

We bought 2008 Lexus RX400h, with 79k miles on it, a few weeks ago from Hanlees Toyota in Richmond, CA. We thought we made a smart decision buying hybrid vehicle this time. Guess what, even though Lexus states mpg 27/24 on this vehicle. We never got close to these numbers. We have been driving the vehicle for almost a month now and average mpg is 20.6. We sold our Highlander and upgraded for hybrid Lexus. We drove our highlander for over 10 years. Our average mpg was 21.8. What a disappointment for Lexus. I dont understand how do they get away with this type of false statements at all. We paid whole a lot of extra money to get hybrid vehicle to save money but it seems like we wasted for nothing. We will definitely keep pursuing to get some sort of resolution on this matter. This is not right and legal whatsoever. I am sick of these big corporations that they think they can do whatever they want and get away with anything. I am sick of them.

I am an owner of this model mentioned in title and did not know what I was getting myself into when purchasing this vehicle. Should have done further researches. Anyway, we learned from mistake. This model is well known for his faulty ABS actuator and Lexus would not want to replace it saying that you are out of the warranty time frame of 5 months (Despite the very low mileage that you have), when they know for sure the car was made with a faulty part (which is why they extended the warranty on it in the first place). That is very low coming from Lexus. They are supposed to be one of the world class customer service especially considering the price of their product. Like I said, Ive learned my lesson. Last Lexus car here.

I have owned an 2000 Lexus ES 300 for about 4+ years now and it is very reliable. Leather and other interior pieces are holding up well. Paint is still in good condition, no peeling, considering this car hasnt been garaged. It has been holding up well considering it now a 15 year old car with 201,000 miles on it. Only 1 problem in 4 years is the Traction Control sensor malfunction which is a common problem for this model. Other than that, really happy with the reliability of this car and would recommend it.

I have been going back and forth with Crown Lexus, Lexus corporate, and Lexus executive office for months now. Seems like all they were doing was handing me off wasting my time. My issue is my transmission in my 2007 IS 250 that started while under warranty and I took it to Crown Lexus multiple times. Each time I was either told it was an issue already identified and they would fix under a recall or they could not duplicate the problem and refused to fix it. Every attempt they made with a recall was not the issue. It was and has always been a faulty transmission and I have been saying. The recalls were only a cover up to buy time until the vehicle was out of warranty to avoid a costly repair under warranty. As soon as my vehicle fell out of warranty now they identify and admit that transmission is going out. My vehicle only has 125,000 miles. A Lexus has a reputation and is expected to last well over 200,000 miles. I have researched and found multiple IS 200 owners with the exact same problem. A Lexus tech himself said the transmission will fail early. LEXUS needs to do the right thing and fix these faulty transmissions. I am considering legal action if Lexus continues to ignore this issue. My main reason feeling something should be done is because I brought it to their attention while under warranty and it was never fixed.

They called a cop on me because I wanted to cancel a deal an hour later. The car was a surprise gift for my wife on her birthday, but after she saw it, she did not want to take and refused it completely. They did want to cancel the deal same day same time and called the cop on me!

2nd and very LAST Lexus from Lexus San Diego! I never thought that service really made a difference if you had a great product. I have since learned that lesson. This dealership is absolutely the worst. They will never call you back. Their sales people wont even call you back! Dumbfounded... I have moved on to Mercedes. If you were to compare the two based on service, Lexus SD would be the equivalent to a 16 yr old waiter at your local burger joint, while Mercedes service would be similar to a maître d’ at one on New Yorks finest restaurants. Thanks for nothing Lexus SD.

I bought a Lexus RX350 - in 2007. At about the same time, needing a vehicle for commuting, I purchased what some might say is the antithesis of a Lexus - a Hyundai, a Hyundai Elantra (2008), to be precise. Heres what happened since: Date Lexus ($50,000 +) Hyundai ($15,000); Oct 12th 2012, Battery failed (32830 mi); Nov 12th 2012, Idler pulley for drive belt failed (36362 mi); March 11th 2014, Ignition coil #5 failed (42891 mi), replaced drive belts (on highway nearly hit by truck); March 30th 2016, Rear Caliper blown (61498 mi - $654.40); April 20th 2016, Ignition coil #6 failed (62562 mi - $ 293.47); April 20th 2016, Dealer diagnosed leaking steering fluid, recommends steering replacement ($1600 estimate - not done yet).Maintenance items such as regular servicing, brake and tire replacements and such, do not appear in the above list, as also any repairs prior to 2012 (have not kept records). All repairs have been performed at Haldeman Lexus of Princeton, 2630 Brunswick Pike, Business Route 1 North, Lawrenceville, NJ 08648-1000. The vehicle has been run for pleasure, under normal operating conditions.The failures are premature, and entirely unexpected, at these mileages. The vehicle is a Lexus! In contrast, the Hyundai, surprisingly ran fine at 90000 miles +, with no significant breakdowns or repairs, apart from a battery replacement at about 50,000 mi and drive belt replacement at about 85,000 miles. I provided the above comparison to Lexus - have yet to hear from them. No doubt, its difficult to accept that a Hyundai can beat a Lexus hands down, in terms of what Lexus purportedly excels at, manufacturing quality. Looks like we should look elsewhere when we go for a luxury SUV next time!

I will never buy another Lexus or Toyota product again. The last Lexus ES350 I owned, is the last. I do not know how in the world Lexus could call a Lexus ES 350 “Bulletproof” when the heads blew on the one I had at 145,000 miles, not mention the failing computer, the alternator, the Vehicle Stability Control, and let’s not forget their melting dash, the allegedly lethal Takata airbag system, and years earlier that accelerator problem. I do not understand how anyone who had problems I had could possibly call it reliable. The whole experience was shameful. Given my experience with a Lexus, I now question Consumer Reports rating system for rating that company number one in reliability. I had American cars I got three to four times the life out of than this supposed “Bulletproof” reliable car. I am sticking Mercedes, Genesis, Honda, Mazda, Kia, or Hyundai. In my opinion there are better cars for the same or less money than the Lexus ES350 I owned.

Bought a 2015 GS 350 car. Was over 50k and not fully loaded. The bad interior colors are all black unless you get a white exterior or black exterior. Then you get the option of only a few interior lighter colors then deep black. Second Lexus engineers destroyed the navigation system by taking away touch screen and installing a mouse to click 1 letter or number at a time, 10x slower than the old touch screen. Also their talk in navigation does not work half the time because its affected by AC or radio noise. Its real garbage, a $150 tom tom is faster and better. They did this to save money. It will be gone next year or so. Also the geniuses at Lexus actually have a knob that pipes in engine noise into the cabin like its a high powered corvette, ridiculous.Now for the ride. Its rough because their 18 rims and little tire contacting road so you feel every little mild bump. Also the rims are dull cheap looking fake silver. Really ugly. The backup camera is fair but no front camera because they raised dashboard height to accommodate junk navigational. Now you cant see past mid hood creating blind spot of front distance of car to an object. Very little contrasting color on door panels or dash just a fake chrome colored clock. And the six stack CD player is gone now also with a basic 1 CD insert and a few speakers average sound. Then to turn on accessories like windows, wipers, radio etc. You have to go through a crazy touch button twice while foot on brake pedal. Yes you can get satellite radio for a fee plus to use through the junk navigational will take 5 minutes to move a mouse for station.Then they got Lexus Enform built in with your navigational where you can pull car over and play with mouse to make dinner reservation, concerts, etc. Its idiotic just read up on the reviews of Lexus Enform. Use your cell to call a place you want reservations. It is 20x faster. Also the car engine with the dual exhaust is noisy as hell. Your neighbor can hear the motor running 3 doors down. I have a 2002 Lexus so this is how I know where the mistakes are in the new car compared to the 2002 GS 300 model which is so much better designed than the new 2015 junk. Also premium gas only and lousy mileage. I would have looked at other cars but my wife loved the old Lexus so she thought the new one would have the same nice features and smooth ride. No way is this plastic car worth more than $38,000 not 53k.So what is better on the Lexus 2015 versus 2002? Nothing to be honest. Has a few more useless steering wheel gadgets, thats it. So what do I like about it? Just increased engine power for passing. If youre thinking about buying this model take it on the freeway and some side streets with a few bumps then youll pass. Car was new when we bought it but had 90 miles on it telling me about 15 people test drove it then passed. I bought it from the liars at Keyes Lexus and they have some real trashy middle eastern hustlers that worked there. It was 5 hours of lies before I regretfully bought from the low class staff. Heres how much profit they make on a 53k MSRP car about 8-9 thousand so now you know what price theyll sell it at.Also the liar sales manager hustled my wife into an added warranty for 2 extra years only for $2800. Huge rip off. After we bought warranty the sales people said all new Lexuss come with a 7 year engine & trans warranty and 4 yr. 50,000 on the other parts. Before you buy look at Acura, Cadillac, Honda, etc. Also dont buy it if it has a mouse for typing and no touch screen. Last thing the door handles are painted silver but made of PLASTIC. For $53,000 3 stars overall is correct rating. The end!!!

All cars have problems, but before you purchase take a look at some of the issues in the BMW section... Valve guide seals ($4k), evaporator cores ($3k), coolant leaks, multiple window regulators, transmission issues, a/c issues, water pump issues, electrical issues and even engine bolts that break off! The list goes on and on. Just do a Google search. And these are with BMWs with 50,000 and 60,000 miles. I hope that my story will convince people to do their research and at least consider the Lexus brand.I bought my Lexus GS400 in 1999, and now at 16 years old and with 215,000 miles in my opinion it is one of the most reliable vehicles ever built. If you do some research, the 1UZ-FE V8 engine produced by Toyota in the late 90s (and used in the GS, LS, Tundra, LX, etc.) is one of the most bulletproof engines ever made. It will pretty much run forever. There are vehicles with this engine on the road today with 300,000, 400,000 even 500,000 miles and more. Even though it has evolved somewhat, it is still pretty much the same V8 motor used in Lexus vehicles today. That should tell you something.Now to my vehicle. In the first 5 years of ownership, I didnt have a single problem with my car. Not one. I replaced a battery, but that is something you would do with any car. In the 6th year, the throttle body assembly needed repair, but not a big deal. In the 10th year my starter contacts went bad (they go bad in all cars) and my alternator went out (again, expected for a 10 year old car!). Other than that its pretty much been regular maintenance: oil changes, tires, brakes. In 16 years I have never changed the spark plugs!! They are original. Ive driven up and down the east coast and this car has never left me stranded.Again, do your research and choose wisely. Today, KBB values my car at about $5-6k (it was $46k originally) but it doesnt matter because if someone wanted to purchase it today I would say its not for sale. I am keeping this one. Im sure Ill purchase a 2nd vehicle one day for fun - maybe a convertible - and guess what brand that will be? A Lexus of course! Even then Im not trading in my GS400 - this car is staying in my garage.

My vehicle, and doing research there are numerous other Lexus models and years all experiencing oil loss from the timing chain cover gasket causing oil loss that will affect the engine and safety. Lexus has not provided a recall on this known issue. They request $3500 to fix the leak with a new gasket. This has the potential to eventually lock up the engine if enough oil leaks out.

I purchased a 2013 ES 350 new... was very satisfied until Sept. 24 2016. The vehicle had a little more than 19000 miles when someone failed to yield the right of way and collided with my wife near the front and left driver door while she was driving the vehicle. The damage was extensive and the insurance declared the vehicle a total loss. My concern is that neither of the airbags deployed during the collision. The other vehicle involved airbag(s) did deploy.I contacted Lexus and gave them permission to inspect the data image on the vehicle to let me know why the airbags did not deploy. As of October 21 2016 I have not heard anything from them. I have contacted Customer service several times but did not get any information. The vehicle has been towed to a totaled lot. Not sure how long the vehicle will be available for their inspection. I have owned four Lexus vehicles and have not had any problems. I am now concerned if I replace the vehicle with another Lexus will there be a safety issue. Damage images are available if requested.

I looked through all the models Lexus offered and they have a model for everyone. Soccer mom, cowboy, surfer, or banker. That tells you that Lexus pays attention. I get enjoyment out of my driving experience. The Lexus brand allows you to personalize your car to a great degree. I was able to get all of the features I desired and it was still reasonably priced. People ask me constantly about the features and I tell them you can get it how you like it. When you see my Lexus you know that its a Lexus. From its beautiful exterior lines to its supple leather interior its just a beautiful machine. It has a powerful reliable engine, and wonderful safety features. My Lexus IS very roomy as Im six foot one inches tall and I sit comfortably with three other passengers with plenty of room for more people. I also have plenty of trunk space.

Full line of sedans, sporty coupes, hybrids and performance vehicles including the IS, GS, LS which are reliable. They look great whether youre going out of the town or to a business meeting and want to make a positive impression. For instance, the IS Turbo has a very aggressive engine that is responsive and sounds great. The seats hug you through the curves. Also, the vehicle comes with the basic amenities that you want in a sports car. You do not buy this vehicle for passenger occupancy but for its high performance and overall driving ability. With that said, I am a good sized man and I fit in the drivers seat comfortably. Overall, I do not have any issues with the vehicle and its been an awesome experience.

Tried to get remote starting hooked up to car. Worst service possible. Remote starting wont work. Money wont be refunded and getting run around and disconnected for two days. Really. This is a Lexus.

The Lexus LE is a great car and handles great on the road and in all weather. I would highly recommend this car. The radio and sound is great. The outside of the car looks great with sharp lines while the inside is great with leather interior, CD player, air conditioning, and bucket seats. It also has good headlights, heated seats, interior lighting, and new tires. The passenger capacity is great. It can fit 2 in front and 3 in back with a lot of leg room.

I have Lexus ES350. I left the car in the lot for 3 months came back. Check engine and vsc lights are on, and dealer says that the engine need to be replaced, do not know what to do at this point.

2017 Lexus GPS - Queuing up the GPS the radio volume works properly and quiets down so you are able to hear the request. However when giving you instructions the radio remains playing and doesnt quiet down. As such you cannot hear the instructions because the radio continues playing. This causes mass confusion & almost caused an accident several times. Piece of junk. Contacted Lexus. They offered to buy me a Garmin!! They know about the problem however they havent fixed it. Bottom line this is the last Lexus I will ever buy. Beautiful automobile but terrible company to deal with. Product is defective and extremely dangerous!

I am a current owner and driver of a 2007 Lexus is250. This car was purchased brand new in October 2006 from the Westminster Lexus dealership. Since the very beginning this car has had many problems which include numerous manufacturer recalls. In 2011, shortly before the warranty expired, the navigation unit went out. By the time the car was taken in, it was 60 miles over the warranty miles (Warranty was void because of mileage not years). The dealership said that we would have to pay for the repairs and quoted the repair to be $2,300+. Also around this time, the dashboard began to get sticky. Another repair that would have to be fixed out of pocket. This car has been very well taken care of. We made sure that we followed all the manufacturers recommendations on how to properly care for this car. We have never used any solvent or spray on the dashboard and followed the recommendations to use warm water. A sunshade has been used since the first day to shield the sun away from the dark interior. I have tried countless times to see if any Lexus dealership could help me out because this has to be a manufacturers defect but no dealership has offered to help. I have met several Lexus owners that have experienced the same problems. I have read on online forums even more people from all parts of the United States and in the U.K. who have the same problems. I am not as concerned with the little problems with the car as much as I am with the navigation unit and the dashboard. I finally decided to contact Consumer Affairs after a friend suggested I do. She has a separate problem with her Lexus and said that bringing this to your attention may finally get results. I feel as though buyers of Lexus are getting the short end of the stick. We spend so much money purchasing a luxury car but end up with a defective vehicle that requires more money to fix. Im not even going to go into details about the cars paint.

I have the Lexus ES 350 2011 model. My FOB only opens the front door - drivers side only. The passenger side and the rear back doors do not open. When I open manually the other 3 doors (passenger and rear back doors) and I use the FOB, it locks but will not unlock. Is this a programming problem? My Lexus technician says that I should replace all three locks at a cost of $1,500.00. Please advise.

I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

Lexus has models from small fuel efficient vehicles to roomy SUVs all at great price points especially for what you get. Many of the smaller cars and small SUVs are hybrid which is great option. It has all the bells and whistles which almost makes me feel dumber than the car. I especially love the GPS and hook up to phone to play music feature. My car already included top of the line features except chrome wheels. But I love that even their baseline models have nice features. The back passenger space can be tight on some of the vehicles but definitely comfortable. The leg room in the front seats to be excellent. My husband is 6ft tall and has lots of leg room. I also like the third row seat option which makes it able to accommodate more passengers.

Lexus 2011 RX 450H Limited -faulty wipers -faulty Nav system -faulty seat cooling -loud engine noise -loud road noise -lots of wind noise -hard ride-higher than quoted fuel consumptionLexus Quality has deteriorated to the quality of a much cheaper vehicle.

Purchased RX 350 used. I was headed to a local eatery when my oil light started flashing. Stopped car and checked oil dipstick which showed dry. I blamed oil change store and added oil and drove the short distance to get there. They went out of their way to show me it was not their fault and show me the problem. Towed vehicle to my mechanic and he changed out broken oil line. Told me that I was lucky that my engine was not destroyed and that the oil line was a defective part waiting to fail. Confirmed by checking complaints on internet. Called Lexus Customer Satisfaction Department and jumped through hoops to send them information to recoup money for my repair. Was sent a reply today saying my vehicle did not meet the criteria for reimbursement under the warranty enhancement. Called Lexus and asked what was the criteria needed for my reimbursement, and was told I was not a loyal Lexus Owner. Was also told I did not take my RX to a Lexus Dealer for the repair, and I was past the 10 year limit for the repair. I purchased the vehicle 2 1/2 years ago with 67,000 miles on it, so it was low mileage and the problem had not shown up yet. I have my own personal mechanic that I have used for the last 10 years, so I did not take my RX to Lexus. How many Lexus vehicles do I have to own to be a loyal Lexus owner, and what does that have to do with a defective part anyway? I will never own a Toyota product again. I bought this Lexus reading the high satisfaction report from Consumer Reports. Please be careful if you buy a Lexus, They may represent themselves as a high-end car company, but a design such as the oil line doesnt represent a luxury car line or the customer support you should expect.

Lexus has sedans to SUVs. It looks expensive but you can definitely feel the quality and difference when compared to the less expensive brands. It has customizable comfort and top safety. My suv is my mom car but I feel nice in it. I need the space and amenities of an suv because of my children but I am just as happy taking this car out solo. Lots of quality comes standard but additions are easily added at the dealership. My suv fits 7 very comfortably. I have 3 car seats in the back and space to move around and maneuver as needed. I can also easily load groceries and whatever else I need. I am very happy with my purchase and will buy a Lexus again.

At the end of 2015 I started receiving offers from Lexus to turn in my current Lexus leased vehicle and lease a new one. The offer included waiving the disposition fee and the remaining lease payments. Since my lease was up in April 2016 and I was happy with my current CT200h I decided to go ahead and exercise the offer. I called and verified that I was eligible and I checked with the dealership when I made the trade-in. Both Lexus Financial and the Lexus dealership confirmed I was eligible.Two months later and I am still paying for the car I turned-in early in January, Lexus Financial cant find the money automatically withdrawn from my checking account, and has sent me to collections! Im supposed to pay double for a car I turned in under their offer? And the collections agent flat-out lied about the status of my account. Her response when I told her the money had been withdrawn? No, your bank took it back. So, here I am stuck with a car I now hate, a bill for six months of lease payments on a car that only had three more payments to go.

I am going to share a response from Lexus as it pertains to the quality of their vehicle and how they are not taking responsibility. We conclude it is not appropriate for Lexus to provide assistance on the trim repair around the navigation unit. This is a defect from manufacturing. I explained this is a safety issue as the metallic has peeled and now there are shards of this metal pieces throughout the console and the response above was what I received. I am going to escalate and go to all social media on this. BEWARE They are not standing behind there brand anymore.

I had an oil leak under my 2003 Lexus GX 470. I was told it was from the transfer case and electronic actuator. The cost to repair would be $2,000 because it required 20 hours of labor to replace a seal. I told them to forget it. I went on the Internet and found similar problems other owners were having--same type of $2,000 charge.I found one person who said that he did the repair himself, described the procedure and took pictures. It was a simple O-ring replacement in the electronic actuator. I crawled under my car, took my own pictures and compared them to his pictures. The leak looked similar. I took the instructions and pictures to a local repair shop, not Lexus.I went over the information with the owner and he said it looks pretty simple. He put my car on a lift, raised it, removed 3 bolts and slid off the actuator. The O-ring was bad. Lexus did not have an O-ring in stock but Toyota did, which was the same part number. The O-ring was $5.00. Lexus was probably charging $20.00. He replaced the O-ring and reinstalled the actuator in less than one hour.This $2,000, 20-hour labor job took one hour and cost me just $85.85. Now, that makes me feel good but very angry at the same time, knowing how I could have been ripped off. I just want to let the public know that you should do some investigation on the Internet before making a high dollar commitment. You might find an answer that will save you thousands of dollars.