Showed the service writer Jaime at Pembroke Pines Lexus the center console covering that was cracking and degrading. He wrote up a service order and told me he would contact me in a few days regarding a warranty claim. I called him a week later and he told me that the person that handles warranty claims went on vacation and would be back in a week. I went away and after I returned I called him on February 5th or so. He said he had not heard anything but he would contact the appropriate people and have an answer for me by days end. I told him if I did not hear from him I would be calling Lexus. He assured me he would call that day. I never heard from him.I called Lexus USA and spoke to Ed. He said he would check into it and get back to me by Friday. I missed his call on Friday. He called Tuesday and informed me that as the dealer had told me, the damage as normal wear and tear. I just told him that my family had 4 Lexus automobiles and they would be our last. When you sell a car for $75,000, the interior should last more than 3 years. My previous car was a 2003 Cadillac, cost 1/2 as much and when I bought the Lexus the center console was in better shape after eight years of use than the Lexus is after 3 years. By the way, Ed from Lexus offered to pay for 1/2 the repair. As far as I am concerned the Lexus warranty is only a 1/2 warranty shown by this situation.

Am trying to assist a friend who owns an RX300 and was appalled by what she told me about her trans. problems. I own a 2005 Toyota Matrix (same co., same Ivory Tower board of directors). HELLO!!!!! And Ive been beyond appalled by what Ive read on the internet about inexcusable DEFECTS of Lexus products. I also am beginning to have trans. issues, so now I am doubly concerned! I am a CAR GUY and give quite a few people advice on WHAT TO BUY. From what Ive read in just the last few days on the internet, Ive just put Lexus on my DO NOT BUY LIST!! It is time for CLASS ACTION LAWSUITS; as was mentioned by the complaint I last read 5 min. ago. N.B. after several days of reading complaint after complaint, finally someone mentioned CLASS ACTION! PLEASE someone out there respond to this plea for help so we can get the ball rolling.

The salesman was great. The car when collected was great and then; no handbook for the sat Nav/Bluetooth etc. The dealer has tried over what are now months to obtain the handbook from Lexus but they refuse to even acknowledge the request. Established today that new Lexus are still being delivered without this handbook. For a luxury car this is totally unacceptable, I now wish I hadnt purchased the car. Ive been told to download it, all 300+ pages.

Lexus is a great brand. The vehicles that the Lexus brand offers has a look of luxury. It offers many different styles and sizes in cars and SUVs. I love the add on options. Lexus brand offers many upgrades and personalized options for you to add on for an additional cost. You definitely get what you pay for with the Lexus brand. My Lexus LX SUV is pearl white and despite it being over ten years old I get compliments on a regular basis. It still drives wonderfully and I havent had any issues with it either. The leather interior, heated seats, and built in GPS makes ride very comfortable. It also offers plenty of space for passengers to enjoy their ride. There is enough space for 5 to have plenty of room, including plenty of leg space for backseat passengers as well, which makes the LX perfect for long distance trips.

Luxury cars at their finest - Beautiful cars and so sleek with factory wheels and chrome everything. Some even have heated steering wheels so hands dont get cold. Even though they may be expensive, you get what you pay for. The deluxe editions have cd players, moonroofs, sunroofs, tinted windows, leather interior, and chrome rims. Definitely spacious enough to have plenty of people ride along. Back seats are roomy enough for four people to sit comfortably. Lexus LS 400 models are the ones that I have owned and I was in love with both of them. They have everything on them from heated seats to moonroofs. The first one I ever owned had a six-disk cd changer built into the trunk.

Lexus offers sedans and sport utility vehicles. They are reliable performance vehicles. They have good service and sales, plus fairly honest technical support. Car has modern amenities, and variety of colors options. Lexus offers gasoline, hybrid and electric and fuel cell engine options. The cars are roomy, with safety features standard, and interior fabric choices. There are several options and modifying factors allow customization like power steering, seatings, mirrors. Programmable features voice recognition. Map and entertainment system good. Plus there is a large passenger capacity. Passengers are as comfortable in seating as driver. Temp control regional, there is a wide access to entertainment features, and there are power seats and windows.

I am on my third IS Model Lexus and like the product. Unfortunately I have found my new 2016 IS 300 AWD stalls or feels like fuel starvation when I sometimes go to make a turn either right or left at low speeds or intersections. It becomes very concerning when you are turning into traffic or across traffic and it feels like you will not make it across the intersections. The yellow flashing engine light comes on but I have notified the dealership 3 times (at Service Intervals) and no fault can be found. Has anyone else experienced similar challenges with their Lexus IS 300 AWD too?

2008 Lexus RX 350 Water pump was leaking out the shaft of the pump. To change this water pump, they tell me they have to pull or lift the motor. It will cost over $2k. For 60 dollar pump, I going to have to pay them $2k. I had to have my car towed to my house one night only to find out I cannot afford to fix the car. The bearing went bad in the water pump. I think it should be something they fix for part price only because it not my fault you put a car together that you have to pull the engine to get the water pump installed.

I purchased my 2012 Lexus in 2013 with a little over 6,000 miles. I paid extra for the additional warranty and the Auto Butler which is supposed to protect your car from scratches, etc. This is a car that retails over $50,000.00. There is only one driver (which is shouldnt matter) and the front and back seats which are leather is cracking. There has been minimal use in this vehicle. I took it to Freeman Lexus and they admitted that other customers have the same complaint but its not covered under the warranty and Corporate would have to cover it. I contacted Corporate and they said they wouldnt do anything about it.This car is too new to have this issue and is a factory defect or inferior product of leather if you ask me. I do NOT recommend anyone purchasing a Lexus especially if you expect to have a luxury car and put out 50k+. I owned a 2006 Lexus and never had problems. Apparently, Lexus pricing has increased substantially and their quality has declined along with their service. Shame on Lexus for using poor products and costing consumers.

Katherine of Tucson wrote about her experience with Lexus which is identical to my experience. ISX50 cars - 2006-2007 have a faulty airbag wiring harness which deactivate all SRS systems. Only answer is to complain to NHSTA.

I was looking for a nice sedan, and all the options available really blew me away. Very glad that I had decided to go with Acura over other options that were out there. A major selling point for me was the quality and sturdiness of the power windows. I was looking for something that will last me and not cost an arm and a leg when they break down so frequently. Ive had motors for windows go bad in several of my previous cars, so it was a must to find a brand with quality power windows. The windows work really well. The car is mainly for myself so I could really care less about the space, but if I do ever have passengers, Im pretty certain they will be very comfortable and that is awesome. I believe I will be staying with Acura the next time I am shopping for a vehicle.

I have had rust problems with my last two RX350 in the tailgate before the first year was finished. The first one occurred in the first 6 months. I replaced the first vehicle after 2.5 years into a 4 year lease at my expense. I contacted Toyota Canada President and CEO, who is also responsible for Lexus Canada. His representative took my information and contacted me back within a couple of days to tell me that Lexus was not prepared to do anything beyond the standard requirements under their warranty. As it stands today, I am stuck with this rust bug for another 33 months. I will not be replacing this vehicle before its lease expires at my expense again. They tell me it is not a problem with the RX350. Two rust bugs in a row and not even an apology from Lexus Canada. Give me a break.

Looks like this services is completely broken. Sadly enough this feature was one of major reasons why I decide to buy this specific car (as opposed to 3 other choices). I leased NX 200t 2 weeks ago. Since then I must have spent 3-4 hours on the phone with Lexus support. Still no resolution. I received no call backs nor a response of any kind. While on call I felt I was simply being placated by Lexus reps. Apparently I am not the only one who experience this issue. This is a systematic problem which impacts many new owners of Lexus who are trying to use their Enform services. I dont know about others but Lexus is going have to work very hard to convince to buy another car from them.

There is a minor low level rattle inside the dash of my Lexus GS350 that can be heard only when the outside temp is under 70 F. And it could not be duplicated by the dealership.

My 84 year old mother was driving her 2008 RX350 on a crowded street in Richmond, VA when the engine suddenly stalled at a speed of 35mph leaving her without power steering or power brakes. She was able to stop the vehicle but was stranded in an active traffic lane for over 30 minutes fearful of being struck prior to the response to her call to 911 for help. The local Lexus dealer diagnosed that the problem was a broken intake valve spring on an engine with only 76k miles. In spite of the fact that Lexus has identified that they had problems with faulty intake valve springs in the 3.5L engines in 2006-2008 they denied that that was a possible cause of this problem. Lexus agreed to cover a portion of the repair as a courtesy, but would not cover the entire repair, which will be over $10,000. I was shocked about how difficult the case manager from Lexus customer satisfaction was to deal with. It sure seems like they are once again trying to distance themselves from known problems. The only reason this car was purchased was the reputation that Lexus made a quality product and stood behind them. I found that to not be the case.

I have a five-year-old Lexus with 50,000 miles. The vehicle is well-maintained yet the paint is wearing off. It is a dark color however, the paint job should last at least 5 years. The hood and the bumpers are worn so thin that they have changed colors.

My first experience with Lexus dealerships here in WI put a sour taste in my face. In 2011 (I have an 05 rx 330) I took my vehicle in for the brake recall. Of course they said my brakes were fine but sent me home with an estimate for 5,000 in repairs needed. I was in tears but the car ran fine. Later found out none of it was true. My front headlamps have seized from moisture inside and they are so cloudy and dull I am afraid to drive at night. Lexus did NOT HONOR THE HEADLAMP WARRANTY. Later I went for an estimate for a clock spring repair, I was charged 180.00 for diagnoses of what I had already had diagnosed. No support from Corporate Office. Never again.

Overall, Lexus RX 450H 2013 is a great car. Ergonomics, not so much. Real lack of storage in front seat - not even a place to store sunglasses! But about seven places to put your water bottle. Awful design for convenience. Also, rear seats dont fold flat. Cmon, would it be that hard to do? Gas mileage is so-so, at around 24 high-test. A Santa Fe would do better.

I bought a brand new Lexus GS 350 in December from Lexus dealer in Raleigh NC. I paid $3000 for Navigation system in car. Car itself sticker price over $50,000.Navigation system had older road map, and 3-year old roads does not exist in this system. I asked Lexus dealer in Raleigh NC to update system, which most $100, navigation system offers free. Lexus want additional $250 for changing this software after paying all the prices for the car and very expensive price for a GPS Navigation system. SO for any one buying a new car, ask the dealer to install a new software before you pay for the old system.

I am currently leasing a car from Lexus, and I am moving from one state to another. I tried to contact Lexus customer service for the instructions I should follow to complete the registration. Based on their misleading instructions, I have been to the DMV 3 times, wasted three days, and so far, I got nothing done. The customer service gave me different instructions every time and was always 100% sure about the incorrect instructions they gave me. They also insisted that the DMV told me the wrong instructions, but it is the DMV that will get the title registered. I called them the 4th time today, and they finally got some instructions kind of consistent with the DMV. But they kept telling me to provide them some documents via Fax and no emails... I have to say, this car will be my last Lexus.

Bought a used 2004 Lexus RX 330 and 3 months later dashboard began cracking. I was told warranty does not cover the dashboard, and cost to replace it will cost $4000. Please advise!

The dashboard on my 2007 Lexus ES 350 is so sticky and melting. I contacted the corporate office and they referred me to Lexus of Pembroke Pines service department to take a picture of the dash and they would forward the photos to them. After they received the photo, I was told that they had to look at my maintenance history with Lexus to decide what they would do to resolve my problem since my car was out of warranty. I stopped having my car maintenance done at Lexus last year because of the issues I always would run in to with the service department at the North Miami Beach dealership. They always wanted to push off extra things that I didnt come there for. And when I would refuse they would have an attitude. So I decided, why spend your money at a business where there is bad customer service skills.I faithfully had my car serviced the entire time that I had my car. When I asked to speak with someone else at the Corporate office they decided that they will pay for the labor and I can pay for the parts. I feel that when you buy a Lexus, you should never have to worry about a issue like a melting sticky dashboard. I have purchased Hondas, Mercedes Benz, and Jaguar and never had an issue like this. I will be in the market again for a new car and I will not take a change and buy another Lexus and have to worry that the same thing will happen.

I have a 2008 IS 250. Randomly while making a right turn from a complete stop or an almost complete stop, my car feels like it is stalling. Its only a second or two but it is a scary feeling when turning into traffic and the car wont respond. Ive found no rhyme or reason to when it happens. Ive reported it many times to Lexus. The first time, my service advisor told me the car couldnt stall because it has a fuel injector. Theyve taken it for rides but couldnt duplicate it. It happens randomly and always not when you want it to. I now want to sell my car and I know that I must disclose this issue. I dont know how to get this issue resolved.

First... Let me say that my Lexus dealership is fantastic. They were available and worked hard to solve my problem. That being said... My problem was with Lexus Roadside Assistance Program. At 6 pm I hit a rather large pothole with my CT200 which resulted in a flat tire. I got myself to a place out of traffic and called my dealership who told me I could call Lexus Roadside Assistance and gave me the # and transferred me. The call rang and rang... Finally someone picked up... Asked me if I was in a safe location (I responded yes) and said ok... She was going to place me back on hold, they just wanted to initially make sure I was not in an accident and was in a safe location. (My impression was high... Its a good process).I was then on hold for 20 minutes! I hung up and called back... Went through the same process... Another 15 minutes later I repeated my process and when the safety person answered the phone I asked him to please not put me on hold that I had been waiting for a while to speak to someone. He arrogantly told me that my situation was not priority and they were getting slammed with accidents and put me on hold.I called my dealership for advice... They were baffled and suggested I call AAA... I also ask them if the service manager who has ALWAYS been helpful, could give me a call when he got a chance. I hung up and called AAA and placed the request. In the meantime the service manager got hold of someone at Roadside Assistance and conferenced them in to me. At first the client service rep was seemingly irritated, but then calmed down and took my information and told me hed call AAA. I told him I had already done that. I must say that the ticket placed by Lexus was answered prior to my personal call to AAA, which is another matter, but I waited and AAA showed up and took care of my problem.While this is not as big an issue as others have had and I was not in danger... Merely irritated... I do have to speak to their customer service representatives and the process they have in place. They do have a system to find out the urgency of each callers situation, however, from a provider of high end luxury cars, the service seemed to stop there. Perhaps those who were having a true emergency received stellar service, but I should have too. Once it was determined that I was safe I shouldnt have had extended wait time to speak with someone... I was a woman, alone in a disabled car, in a not perfect location at dark. I should not have had to wait for over an hour to finally get in touch with someone for assistance.I would have preferred that Lexus process took into account that everyone calling them needed to be attended to in a timely fashion. It seems they have attempted to create a process, it just doesnt work well for non-emergency consumers.

Ive upgraded the rating because the dealership decided to replace the water pump with a new one. It was not honored under the powertrain warranty; however, done as a good will gesture. The whole ordeal was terribly stressful but Im thankful I have a new water pump. I still think Lexus needs to work on Customer Service.

I love Lexus line of models, mainly the cars but would really like to see a sportier van or SUV option for us moms on the go, maybe have some options for electronic device storage for all the passengers. I would love to see a wine bottle storage compartment added in as an option when us adults want to go on a night camping trip too. Keep the luxury, keep the excellent quality but amp up the capacity and horsepower. The sleek lines on the exterior set it apart, but what I love most is how the inside fits so well. The features are very high end and the designers and developers obviously put a lot of work into how convenient everything would be to reach. The auto locking of the doors that can be customized by the driver is an amazing feature too, it keeps my children from trying to unlock or open the doors. I can set how long the interior lights stay on, change my exterior signal flash, the brightness of my dash lights, among many other amazing features. The passenger capacity is huge, luxurious and keeps the kids from annoying each other.

I have a 2013 model Lexus rx450. Just completed 130k km recently and the car serviced only in lexus. One month before it was showing check hybrid system warning when I checked in the computer system it is saying that to replace battery pack. When I visited the UAE dealer they are saying that it has only 5years warranty and new vehicles have 8 years 160k km. It made me upset so people like us who bought these technology by believing the brand are fools. Now they are saying that it will cost minimum 20k aed to 30k aed. If I sell the car it will get a maximum of aed 60k. Regards, Muneer **. Dubai, UAE.

I felt like I was taken advantage of the second I drove off the lot. My negative review is based on visiting Longo Lexus May 2014, after work on a weeknight, to look at the new IS250. I went in to see if I would be able to finance the car, how much I could get for my Lexus ES 350 trade-in, and how much the monthly payment would be, and my goal was to receive a lower monthly car payment. I wouldve never went in the evening if I knew I wouldnt be given an honest/fair contract due to a rushed salesman.I was referred to the lease fleet manager Sergio ** (who was interested in me leasing not buying) and he was very nice and helpful, or so I thought. While we were working on making sure my new payment was lower than my previous payment, Sergio started changing numbers that I was not aware of until two years later when I was ready to turn in my lease. My issues with my first leasing experience. While speaking with Sergio I asked for a two year lease; he wrote the contract for 27 months. I requested and paid upfront for any overage miles based on a two year lease; not a 27 month lease, so now I am way over my estimated mileage. I never agreed on a residual value for the car with Sergio.There was very poor communication on what was being discussed versus what was being written on the contract. Unfortunately timing, feeling rushed by a salesman wanting to head home (I was taking awhile to make a decision), and having no previous knowledge of how to lease a car, I asked my questions and trusted Sergios answers and signed the contract. Assuming everything we discussed was reflected on the contract.Two years later April 2016, I knew my lease was coming to an end so I read up on returning a leased car. And started shopping for a new car. I went into Longo Lexus to look at cars and discuss my lease end options only to be told I have four months left on my lease. I said this has to be wrong because I signed a two year lease and made sure to buy enough mileage for two years. The salesman at Lexus said no its 27 months. I asked him to request for a manager to call me, and no one called. Now the lease is costing an additional $1600 in unplanned monthly payments.Around that time I was being contacted/harassed by 3 separate salespeople, calling and emailing me about my end lease options. Each one I spoke with, I explained what happened to me, I asked what they could do for me, and what I should do to correct the issue, and if they could escalate this issue to management, and make sure someone contacts me. They all claimed they would try, but I never received any contact from Longo regarding what they are going to do to help me with my lease contract. No one appears to want to help me, I would love to consider an option of returning it and paying the lease end fee and 10 cents a mile (which is what I paid upfront). I would even consider a buy option if I was given a fair residual price.I know I should not be responsible for paying 25 cents a mile, just because a salesman wanted to give the illusion of creating a great deal/price. I think it is unfortunate that salesmen and managers do not share with consumers how the leasing process works, and all the fees associated with leasing, especially when theyre talking them out of buying a car. They do not talk about how much of a pain it is to give the car back/purchase the vehicle/lease a new car. A salesman asks for trust and they want enough information to help you. The consumer gives the salesman too much information, and then the salesman uses it against them. Instead of being helpful, theyre friendly so you feel like youve been given a good deal, but they of course make sure they receive the better deal.In the past few months, I have read a lot about the leasing process, and Ive asked better questions, and I understand what was done, and where everything went wrong. I wouldve liked Sergio to be upfront about what he was doing to get the cost down, versus doing it and thinking Id be ok with it, just to receive a minuscule lower monthly payment. If he wouldve been honest with me, I wouldve known I was given more months in my lease and I wouldve purchased more miles upfront, or I wouldve walked. Also if I knew the buy out option was depending on how much the residual value of the car was, I wouldve tried to negotiate a much better price, and if the numbers didnt work, I wouldve said never mind, and left. Also, if they wouldve said to give the car back it would cost $400+, I wouldve also walked. But of course Sergio knew that, and made sure not to miss out on getting a car off the lot, and made sure his time wasnt wasted, he appeased me, adjusted some numbers like magic, and the rest is history/an awful nightmare. I shouldve never been honest with him about what my goal was, because then I wouldve been given an honest price, and I wouldve left, because I know my finances and what I can and cannot afford.Ive been stressed out for months, trying to figure out how to pay for all of these additional screw the consumer charges, while trying to come up with more money for a down payment for a new car, so I can get to and from work. No one seems to care, they just want to screw me more, by talking buy-out, or new lease options. No one has yet to reach out to me to address my situation, as if what happened to me is just normal sales practice for all your leases. This makes me very sad, because I thought I liked Longo Lexus, and Lexus in general. I had such a great experience with my ES 350, I thought I would try out a new body style. Worst mistake I couldve made. Instead of this being a great positive, referral experience, its a stressed out, depressing, seek a therapist, experience. If someone, who is willing and able to assist me, could finally reach out to me, and discuss what I can do, I would greatly appreciate it.

I bought my 2006 GS300 1/07 with 7,000 miles. I had all maintenance performed at the dealership since ownership. Absolutely nothing performed elsewhere, whether oil/filter, tires, brakes, etc. All periodic maintenance was religiously performed. My car would rough idle occasionally, and it began eating oil several years ago. Numerous oil consumption checks, and many, many trips to the dealership. My check engine vsc light came on 1/5/15, something that had occurred previously on multiple occasions, and I immediately took it to the dealership. Was told I NOW need the engine misfire repair, which to my understanding includes replacement of the pistons. Lexus Satisfaction has to get involved after the request for the repair from the dealership was denied by Lexus because the car is now 9 years old (which coincidentally just occurred). The engine misfire repair will be performed as long as the car is less than 9 years old. I then battled with Lexus Dissatisfaction and was ultimately informed they would not compromise on their decision. It is truly a very disappointing decision. Nothing more than typical corporate games. I will NEVER purchase another Lexus.

The car feels like a status symbol and the reputation and style contributed to my selection. The luxury features sold me. The heated seats the leather interior, the camera, the overall look of the cars body and the reputation of the brand. Love all the power items, the style, comfort and smooth ride. It gets attention, the seats are so comfortable and there is adequate leg room in back. Its a great luxury car. I am happy with all features but maybe have lower price, self driving and parking. Available in more colors, more standard features and more customizable features also.

I am just finishing my last lease of a Lexus NXT200, the quality has been going down drastically, I had many issues in the past three years but the most annoying one is that the AC will take over 5 minutes to start cooling, really UNACCEPTABLE. I spoke to the service team and escalated this to different levels within the organization and the response was that this model and other SUVs do have this delayed feature? BAD THING!

I bought a brand new 2017 LS 460 an $80,000+ car. I purchased it because Ive had multiple German cars Mercedes and BMW and felt they spend too much time in the repair shop. Well it didnt get much better with my new Lexus. Keep in mind Lexus doesnt have the extra bells and whistles of the German cars so I hoped by buying a Lexus the German car money would go for absolute best build quality and reliability. Right? Keep it simple, make everything out of the best. I should only have to see my dealer for regular scheduled service. I was definitely wrong about that. Ive been in 7 times in 3 months. Ive owned it and theyve fixed nothing. Theyve identified issues but fixed nothing and scratched my rear leather and scratched my dash during a detail. Oh and forgot to clip my rear all-weather floor mat down after a detail so it got caught in my seat rails and ruined my floor mat. It was clipped when I dropped it off.Anyways on top of the dealer not caring for your car if you contact Lexus directly, they dont call you back or they tell you they cant do anything for you. You ask the rep to speak with their supervisor, they say they are as high up in Lexus as you can go and there is nobody else you can speak with. I just dont know what to do. I regret buying a Lexus and Ive only had it a few months. I feel Ive put a good amount of miles on loaner cars. Honestly whenever my German cars broke for example I had a 2016 BMW Z4, whenever I brought it in for service they took care of the problems the first time and always cared about my car. I never got my car back in unsatisfactory condition and they put out the extra effort to diagnose it to fix it correctly. I have yet to receive that kind of service from Lexus.When I brought it in for the scraping noise the dealer said we hear it but we cant find it so youll just have to keep driving it until whatever it is fails. Wait what? I have to drive my brand new $80,000 car until it fails? What kind of work is that. So I called Lexus directly and they told me they side with their franchise dealers diagnosis of the problem. Ill just have to wait, or I can go to another dealer. Im hesitant to go in about the oil burning smell because I want it fixed. I dont want to have a car that I have to wait till it runs out of oil before theyll fix it.Things wrong with the car to date: Rear interior trim/headline piece broke and fell off at 600 miles (although nobody has been in the back seat), plastic trim on dash under stereo warping at 1300 Miles, headliner around sunroof cover coming unglued and snagging on cover at 1400 miles, rough idle at 2300 miles, scraping sound when ambient temperature is below 70 degrees when engine running and driving at 4500 miles still undiagnosed, confirmed but undiagnosed by the dealer, oil burning smell and engine cutting out and surging at 6400 miles need to make a service appointment for this latest disappointment.

Lexus RX which is the most successful cars of the Japanese luxury brand with global sales of up to 2.1 million units - an impressive figure for a luxury car. Lexus RX 350 2016 officially out in Vietnam in the Vietnam Exhibition VMS 2015 also come with brother LX 570 2016. About Vietnam facelift, new generation Lexus RX 350 strong price increases. The old version had 2.835 billion, the price is now 3.337 billion, up more than 500 million.Standard features on the 2016 Lexus RX 350 includes 18-inch wheels, automatic LED headlights, fog lights and LED daytime running lights, rear black glass, power trunk lid, smart key, with the regime different drive, 2 zone air conditioning system, power front seats according to 8 directions, leather-wrapped steering wheel luxury nodded, 40:20:40 split rear seats comfortable and luxury vinyl NuLuxe. Then, the standard safety features on the Lexus RX 350 2016 includes anti-lock braking system, traction control and vehicle stability, the air bags front, back, curtain airbags, knee airbags, rearview camera Lexus Enform and Safety Connect system includes automatic node collision warning, locate your car (especially useful when your car is stolen) and emergency assistance.

You know I am a person who never misses a payment. Leased a vehicle and PAID the 2,000 to protect the car from flying stones. I didnt have to do that but rumor was if you lease they will ding you in the end for anything upon turning in vehicle. Paid for the extra mileage and then turned in early in West Palm Beach by 30 days under mileage because I was moving to Michigan. Sent my my 395.00 fee (what-ever in lease contract) BUT THEN SAW A FEE ADDED OF $150.00.Can you guess why they added $150.00 - never guess in a million years. REMOVAL OF A BUMPER STICKER. YEP, $150.00 because they didnt say hey you might want to remove that sticker - the finance guy who looks over the vehicle is a real **. Nope just turned over keys - thank you very much and then one month later sent me a bill that I called on to figure out $150.00 for what? Did you have a 26.2 sticker on your car? Yes. Well thats what the charge is for - removal ARE YOU GUYS SERIOUS!Wrote to the higher ups - called the people who I leased the vehicle from and no one cared and no one returned phone calls. Then had the balls to send to a collection agency. Protection plan $2,000 - one month early - under mileage that I paid for upfront! Perfect condition. So you know what screw you Lexus. I paid the $150.00 and I will tell my friends and then they will tell theirs and so on and so on about how unfair you guys were to a client. So maybe you wont post on your precious Lexus Facebook page without your people reviewing but I can post here and I can tell the world! Maybe thats my satisfaction and of course never ever lease/buy a Lexus.

We purchased a 2010 RX350 SUV on MAY 14, 2010. Started to notice around January 3, 2012, a thumping noise in the back of the SUV when stopping after going forward or backwards. We thought it was something loose in the trunk. Dealership said not to worry, many owners are complaining about the same thing. And, when there are enough complaints, Lexus will do more research to solve the problem. They are assuming that it has something to do with the rubber being too hard or too soft causing the thumping noise when stopping. Also said, this seems to be a normal function for this type model year vehicle and to bring up the concern each and every time the vehicle comes in for service in order to see if Lexus has come out with any repairs. My concern is the safety involved if this rubber does not support whatever it is suppose to do. My other concern is the warranty on the vehicle may expire before Lexus determines if this needs to be researched and recalled to fix the problem. Lastly, Its not likely we will be bringing in the vehicle, not unless its time for its check up. I was dissatisfied with the dealerships answer, and now am worried every time I drive the SUV. The mileage on the vehicle is 17,970.What is your answer for this problem? Thanks in advance.

Horrible customer service. Their sales are not competent enough to know their products. They finalized a deal with us and changed their minds because they found out they didnt have the car. They penalized us because they made a mistake. We even shook hand on this deal.

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

At 80,000 miles my car just all of a sudden went into safety mode also known as limp mode. Three lights flashed on my dash and I could not go over 35 mph. My Lexus dealer is 3 hours away. I called them they told me to drive to my local Toyota dealer which I did. They told me that my secondary fuel was broken and the cost was $2300. They see this all the time I was told. The Tundra truck has the same issue and Toyota extended the warranty from 50,000 miles to 150,000 miles. Lexus has not extended their warranty. (I was told because it was a LUXURY vehicle and the owners normally dont keep the cars long unlike Tundra owners whom keep the vehicle for a long time.) I submitted a claim to Lexus and I was called and told my claim was rejected. I was told they are still using these same engines in both models as of today! When I pulled out of my neighborhood going into the median cutting thru 55 mile an hour traffic, I expected my vehicle to have the pick up it normally had. When I went to pull it, I had NO power. I could have been T-boned very easy and not here to tell why I had no pick up. Lucky for me the traffic was very thin that day. I feel this issue is a MAJOR safety issue and needs to be addressed. This is my first and last LEXUS vehicle. I will never buy another!!!

In July of 2011, we bought a new RX 350 at Lexus of Chandler. Recently, we have noticed the paint on the front of the hood is pitted. There is no damage to any other area at the front of the car. The dealer said it was from dust storms, and there was nothing they could do. They also said that they could show us cars on their lot that have similar damage. Thats a nice thing for a potential buyer to see. We traded in a 2002 Pathfinder with no paint problems. We still have a 2004 Infiniti with no damage. Yes, we live in the desert, but why would a new car sustain paint damage, when other, older cars do not? I question the quality of a Lexus paint job.

Toyota makes models of cars range at different prices. You have Corolla, Avalon, land cruisers, Tacoma, 4Runners, Tercels, Camry, Prius, and Lexus. Features include power steering wheel, nice upholstery, air-condition, windshield wipers, gas saving, spacious, economical car, and smooth driving, sensory or computerized features that the newer model of cars come with.Always keeping up with the oil changes, if I need to take the car to get maintenance. I will take it to the dealership and have the mechanics looked at it. Its spacious and relaxing experience if Im going grocery shopping, picking up the kids at school, going to and from work; or going to doctors appointments. Its the luxury car I liked.

I have a 2010 ultra premium Lexus 350 that has been causing me and my wife stress! Dont buy this vehicle. It is a lemon. There were winding noises in the steering column in the first year that were occurring intermittently. Lexus wont service you until they hear the noise or ** hits the fan. So, telling me that Im imagining things, a few days later at a stop sign, I hear a loud winding sound growing louder and louder under the car, like the car was going to explode and then crack! No noise, but what the hell happened. I told Lexus about what happened and they said that they fixed the problem with a new drive shaft and some other repairs. So I believed problem solved. No Way! Since that repair I have been to two Lexus dealerships and servicing that winding noise so much that I have lost count. Just the other day, my wife and her friends were going to the movies, when they all heard a grinding noise from the steering column than a cracking sound. The noise went away and back to the dealership again. But before going back to the dealership, I called Lexus Canada to file an official complaint because I have had enough and the fact that my 5-year-old son who rides in the vehicle is also recovering from cancer and his safety is at stake. When you drive a vehicle that the steering column makes winding, grinding and cracking noises, enough is enough! The car is at 57000 kilometers right now and enduring this for almost 40000 is the most stressful driving experience since my 2000 Jaguar S-type.They just told me that their is no official similar complaint in North America, but before that, the people working there shared with me that the company knows but has not made anything official because they need some more time. Now that I made the official complaint, they know nothing and say there is nothing wrong with the car? Are they ** crazy! Im ready to stand in front of the dealership with a lemon the size of the car and ** it. Not only are they lying to my face but they dont mind putting my family in harms way until the marketing department and engineers find a cost effective way out. Its sad how the dealers service people. All suffered memory loss at the same time I wanted a solution or the problem fixed. They say everything is okay in USA/CANADA. I guess just like the Fukushima nuclear power plant in Japan. Great job, Lexus! You have unbeatable customer care with a ** product.

Im dissatisfied by the lack of concern from Lexus for the issue Im having with a 6yr old vehicle. A Lexus dealership advised that my vehicle needs a new transmission and again the car is only 6yrs old. I spoke with a case manager who said there was nothing she could do about it. I asked to escalate the complaint and was told management had already made the decision. I asked to speak to someone in management and was told management doesnt speak to customers. What horrible customer service from Lexus if this is indeed true. I will never purchase another Lexus and cant wait to get rid of this car. I will also make sure those close to me do not have to deal with the same amount of frustration and advised them to not waste their money on a Lexus because they dont care about their customers. Former Lexus Driver.

Ive been a Lexus owner for many years but recently got a shock on the service charge.. Very high compared to previous services. On examination, most things listed were checked and the supposed listing of balanced all wheels Im told by insider staff did not take place, as did a number of other things. Its likely less than 2 hours was spent on the service but they charged the full service fee. On top of that there is an unexplained miscellaneous charge. I doubt many of the things listed took more than a min or 2 and the labour charge is inflated. I suspect these costs are deliberately inflated motivated by greed, personal bonuses etc and it seems to me that Lexus has changed its approach from providing clear and reasonable service to customers to one of ripping them off and not caring at all.Owners should be told in advance of the basic cost of a service and not be surprised by large charges, and clearer explanations should be given. This is the norm for any service e.g. visiting the Dr or any other professional or trade services. There seems to be an attitude at Lexus that its a prestige car, therefore customers should pay more. Some friends and colleagues also with Lexus cars have found the same.. ie increase in charges without notice and the lack of pre service consultation. Lexus used to have my loyalty and trust.. No more..

In January of 2011, I purchased a 2007 LS460L. The quality of the ride is what swayed me from purchasing a Mercedes. The vehicle had 40k miles on it and had 4 months left on time of warranty. I purchased the extended warranty and left a happy Lexus owner! Fast forward to Sept 2011, I noticed a thumping noise from the rear of vehicle. While having new brakes installed, I asked my local Goodyear tech to check out the noise. They checked and informed me that it was a common problem on virtually all LS models with air suspension. By coincidence, the techs father was a tech at local Lexus dealership. They informed me that instead of paying them, I should take it to Lexus as they knew of the issues and would fix under warranty. I did, only to be informed that my factory warranty had expired due to time (by 120days), and that the only exclusion in my extended warranty was, you guessed it, shocks! The problem I was told was the right rear air cylinder. It cost $1700 to repair. Lexus, being the quality company that they are, offered to cover the labor if I would pay the cost of the part. The cost of the part is $500. I agreed, scheduled the repair etc. When I picked the car up (and wrote the $500 check), our child noticed that nothing in the back seat area functioned - seat controls, shade control and safety belts! I called the dealer (cell phones) and asked if they possibly had to remove the rear seat to replace the air cylinder. Yes was the answer, so I explained the issue. I took vehicle back. Fifteen minutes later, they explained that the tech forgot to plug back in the wire harness. I left again with my Lexus riding like I expected a Lexus to ride, happy Lexus owner.I wish the story ended there, but nope. Twenty-eight days later, I began hearing the thumping noise again. This time it was with the left rear. I called my Lexus service rep and informed him of the exact same issue again, 30 days later. I explained that I had been on Lexus owner forums since last issues and knew that this was an issue on virtually all LS models. I did not expect to again pay $500 to repair a defect in the vehicle, that I wanted it fixed at no cost. He advised me that I needed to call the Lexus 25 line. I did. I explained it all to the call center answer person. She asked me what I was wanting them to do. I explained that not only did I want them to repair, but I wanted my $500 back from the previous repair. She explained that I would need to schedule to take my vehicle back to dealer and have them diagnose. I did. The funny thing is that this time, I noticed on sheet it said the it was worn strut mount. I called Lexus 25 line again and asked what the repair was labeled last time. They replaced the shock mount assembly. I wonder why they told me it was an air cylinder. They informed me that they would again extend me the offer of me paying $500 to fix their defect. I declined and have asked to speak with a dist. rep. She informed me that they are on the road all the time and may have a hard time contacting me. I politely explained that today, with email and cell phones, I expected a prompt return call. Ill let you know when I hear from him or her! By the way, Facebook, a social media, is a beautiful marketing tool. Lexus uses it! The downside is that I do too! I went to their Lexus Cars page and posted my complaint right there in the middle of all their wonderful posts about their wonderful cars. I encourage everybody to do the same. Social media is not just to sell products. Its to inform people!

I have a 2007 RX350 with 50,000 Km on it. I noticed oil drops on the garage floor. Dealership cleaned underneath the car and when I took it back for them to check where the leak was coming from, they said it was the timing chain cover; the whole engine must come down and the cost would be around CDN$2,500. If I do not have it fixed, can I just top up the engine oil or would there be other consequences?

I bought this Lexus 2.5 years ago. About a year in and about 95,000 miles once or twice it ran rough at a stop sign for about 3 seconds and corrected itself (thought it was a bit of bad gas). I looked online and saw a post about this possibly being an issue. I also found in the glove box a page from Lexus saying they will take care of this even though it is not a recall. So, I took it to Sacramento Lexus. They said they would validate the issue, order parts, and give me a loaner vehicle. Well, they sure did. They took care of it completely! Obviously out of warranty and fully covered. They even offered to do any other repairs they find while doing the repair at the cost of the part cost only. I was truly amazed at the depth they would take care of a used vehicle not bought from that dealer, out of warranty, and the issue almost never happened that I was aware of. Above and beyond to say the least. Very impressed with Lexus and that dealer.

VIOLENT SHUDDER/SHAKING OF THE ENGINE. When the CT200H is stationary or in motion the engine periodically shakes violently sometimes up to 30 seconds then it goes away. It happened on cold or hot starts. The EGR has been cleaned from carbon build up, has new spark plugs and coils are good. I have lately been noticing coolant loss. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. Check engine light. Finally came on with code P0301 cylinder 1 misfire.Called corporate and I was assigned a case manager. Well they were no help. They basically said you dont have warranty on the vehicle so we cant help! Dealer quoted approximately 4500.00 for a blown head gasket (not sure how that happened), a bad intake manifold, and ECU needs to be reflashed. Take into consideration that this vehicle has never been abused, I use it as my commuter vehicle. Also there are many people that have had the same issue with the CT200H and the Prius (both basically have the same engine/components). Anyway Im on the same boat with others on here, I will never buy another Toyota/Lexus. Will move into better vehicles. I highly suggest doing research before investing in a glorified shiny **. Happy holidays. ;)

I bought Lexus RX 2017 with dent protection and Internal material protection $600 for each. Total $1200 for 7 years. But when it came to a problem. They always find a reasons to deny their service. First claim is the leather wrinkle. They asked for picture of the wrinkle. They claimed it is bubble which is not covered in the policy. Second claim is minor scratch on bumper happened when we move stuff in and out of the trunk, they claimed this is not a dent on metal. So they refused the service again. When we bought the car at Lexus dealer of Cerritos, CA, the salesman said most of internal and external damages are covered.

I bought a Lexus RX350 - in 2007. At about the same time, needing a vehicle for commuting, I purchased what some might say is the antithesis of a Lexus - a Hyundai, a Hyundai Elantra (2008), to be precise. Heres what happened since: Date Lexus ($50,000 +) Hyundai ($15,000); Oct 12th 2012, Battery failed (32830 mi); Nov 12th 2012, Idler pulley for drive belt failed (36362 mi); March 11th 2014, Ignition coil #5 failed (42891 mi), replaced drive belts (on highway nearly hit by truck); March 30th 2016, Rear Caliper blown (61498 mi - $654.40); April 20th 2016, Ignition coil #6 failed (62562 mi - $ 293.47); April 20th 2016, Dealer diagnosed leaking steering fluid, recommends steering replacement ($1600 estimate - not done yet).Maintenance items such as regular servicing, brake and tire replacements and such, do not appear in the above list, as also any repairs prior to 2012 (have not kept records). All repairs have been performed at Haldeman Lexus of Princeton, 2630 Brunswick Pike, Business Route 1 North, Lawrenceville, NJ 08648-1000. The vehicle has been run for pleasure, under normal operating conditions.The failures are premature, and entirely unexpected, at these mileages. The vehicle is a Lexus! In contrast, the Hyundai, surprisingly ran fine at 90000 miles +, with no significant breakdowns or repairs, apart from a battery replacement at about 50,000 mi and drive belt replacement at about 85,000 miles. I provided the above comparison to Lexus - have yet to hear from them. No doubt, its difficult to accept that a Hyundai can beat a Lexus hands down, in terms of what Lexus purportedly excels at, manufacturing quality. Looks like we should look elsewhere when we go for a luxury SUV next time!

Getting close to 50 years old, I decided to purchase a reliable, safe, easy to service car that will last until I can no longer drive. Bought a 2004 Lexus ES 330 with only 18K miles, certified pre-owned. Online reviews were glowing, mechanics said, Youll be bored, but just have oil changes up to 100K miles. Hah! At 20K miles, the dealer insisted that I needed new brakes ($1500?) before they score the rotors. Having owned MBZ, Jaguars, Alfa Romeos, and other temperamental exotics over the years, I am familiar with cars and when things should fail. I took the Lexus to an independent mechanic, and found the brakes were almost new, good for another 20K miles, at least (did brakes at 50K for a reasonable price). Scratch dealer servicing forever. The Lexus was always a compromise... noisy, rough ride compared to the Jags and MBZ, but I figured reliability and no drama was worth it. At 65K miles, struts started leaking... $1,000 ($3000 at dealer). I let them leak. Now, 70K miles, right after an oil change using synth-blend, not full synthetic oil, the valve cover gasket started leaking. Repair is $1,300, which includes timing belt, water pump, pulleys, etc... Cheap, compared to dealer, but still 25K miles too soon. Minor problems, but it seems that prices for simple maintenance on these Toyota/Lexus cars has grown to be as expensive and frequent as the exotics used to be. Might as well lease a BMW or Alfa with full service plan included, and flip it every 3 years. That, or an old classic that increases in value as it gobbles up your wallet in repairs. Like they used to advertise, You asked for it, you got it, Toyota. I sure as ** did! Nothing special about Lexus. Anyone want to buy a well maintained 70K mile ES330 needing 90K mile service and struts?

I bought my brand new 2012 Lexus RX 350 in 2011 and luckily I bought platinum service with it. In 2016, when I feel the pulsation in my ride, I brought my car in for a checkup. The salesperson Mitchell ** told me a bunch of issues with my car and told me that I need to pay for the extra services with came up to be roughly $1,500. Thats ridiculous when I have the platinum warranty. I told him to look at my coverage and only do the work that are covered. He then told me that I need to pay the $148.71 fee since they had the technician assessed my car. That was absurd since I already told them the issue and the technician jumped into the car and took a ride and agreed with that but I have to pay for his fee?I was like whatever, if I pay that fee then they will fix my issues. After I paid the fee, Mitchell then told me that he had to call Lexus warranty service to check on the coverage and it will take a couple of days. He says those parts will be cover but he still needs to get a confirmation with Lexus warranty. So I unhappily left the service center and totally forgot about it. When I remember about the issue after I got the oil change, I went home and pulled out the contract that I first bought the warranty and surprisingly. Its listed in black and white that the rear shocks and ball joints are covered.So I showed it to the new salesperson and hes happily helping me with that. Only to replace the leaking rear shock. But not the ball joints since they are now in perfect condition because I got new tires. How is it that when I first brought in my car, those were the issues that you made me pay and now since its covered under the warranty, they are fine now? Its the same old ball joints. Time does not fix mechanism issues on automobiles without replacement.

I am wondering how Lexus rates so high for quality and service. I have purchased a 2013 Lexus ES 300h fully loaded and have been very disappointed. I respect JD Power’s results and this is why I picked the Lexus ES as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years, and Lexus has been the worst customer service I have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person who feels this way. After my situation, I started to go online and found many other people with the same concern. I think when a company rates other corporations, it should look at websites, forums and related blogs to get sense of customer satisfaction. I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood steering wheel - none of the wood is heated, ventilated front seats that do not work very well, no sunglass holder, no compass on the mirror if you upgrade to a GPS, and very poor voice commands on the GPS system. The vehicle feels very cheap; when you close the door, you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and subwoofer replaced as it blew, and a door speaker and the system still sound terrible. Lexus just band aids the issue and is not fixing it. My fear is if Lexus cannot remedy a stereo issue, what will happen when it is a really big issue?

I have a 2008 ES 350 with 111,000 miles. (Mostly highway.) I left my house and drove about 8 miles on the highway. Suddenly every warning light came on all at once. I quickly got to an exit ramp when the engine just stopped. It was towed to the dealer where they told me the water pump had failed and the engine burned up. Again, there were no warning lights until right before the engine seized. Repairs were estimated at 7500 dollars for a used engine that was not even a Lexus engine. Dealer offered me $3000 for the car or $3700 if I traded it in for another Lexus. Needless to say, I do not want another Lexus.

I purchased a 2004 RX 330 2 years ago with very low mileage, from Lexus of Sarasota, FL and purchased the extended warranty with the vehicle. For the better part of 10 months I have now been working with Tampa of Lexus and the warranty company as the dashboard continues to deteriorate and no resolution at hand that satisfies me. The warranty company despite the fact that we sent over 10 pictures of end to end dashboard cracks, and the fact that Lexus of Tampa, recommended that the dashboard be replaced, only wanted to send a dashboard technician to repair it. The Lexus of Tampa finally wanted to replace it and charge me $250 dollars, but I didnt believe I should be responsible for a single cent of it, since this is a known Lexus issue and Lexus should be accountable. Lexus of Tampa then recommended that I take the vehicle back to Lexus of Sarasota where I originally purchased it and let them deal with the problem.My conversation with the Lexus of Sarasota Service Rep went something like this... Well, we have to weigh several factors. How many vehicles have you purchased from us? which the answer is this is my 4th Lexus, and OBTW, my 2007 Lexus Dashboard is sticky and chipping as well, and this vehicle is still under warranty. How much Service have you done with us? And although, I have performed almost some of my service has been performed at Sarasota, the majority has been done with the Lexus of Tampa, because they are conveniently located near my office and they have better service. Lexus is Lexus and none of these issues should even matter, as Lexus should stand behind their product. Lexus of Sarasota are now going to take pictures and request a Good Will repair ... Stay tuned as I have zero confidence that Lexus knows how to do the right thing for their customers. They have a sticky and cracking Dashboard issue that they simply refuse to own. These will be my last Lexus vehicles because I will not purchase another Lexus if they do not resolve my problem.

Bought new RX350 from Lexus of Austin. DPS trooper pulled my wife over to let her know the bumper was coming off. Dealer accused us of wrecking the car. We did not wreck the car. Not according to my insurance company or the Trooper that pulled her over. They finally agreed to fix the car and screwed that up. Never buy from this dealer.

We bought this RX 330 new in 2004. It has not been to the Dealer once. Not for maintenance, not for tires, not for the maintenance light, which is on and has been for 5 years. I read the complaints on here and amazed at the lack of common sense. Do you people not understand that most dealers are a rip-off ? That they want to take advantage of people that lack common sense or the basic understand of a vehicle. Our Lexus runs fine. I did the brakes and the total cost for it twice now was about $300.00. No one should charge you more than $700.00 for brakes and that would be with new parts all around (pads, and rotors). Therein lies another one of the manipulated products. Rotors, which are the big metal round part are now made thinner so they dont last as long.Also, when they give you a quote for work. Go to the local auto parts store and compare the product (replacement parts) cost. Yes, there should be a difference as if you go to the dealer, they sell you (OEM - Original Manufacturer parts). Example: A rotor at the auto parts store would cost $60, tops at the dealer should have $120.00. Everyone really does need to find a good mechanic in your area. Watch them too as one in every 4 are the same as a dealer. There to take your money... Sad but true. $11,000.00 in maintenance. That is a joke at best. I do feel sorry for most, especially the women as they should not have to deal with these problems. So many people these days are not normal and helpful. It is about the buck they make on the sale or the repair. They are basically lacking decency.I also want to let you know. If you buy a car with a touch screen, and all the latest gadgets, expect to be taken for a ride. They figure you are rich and have money to spare. Do you really need all those things, or is it a status symbol for you to tell your friends about. A GPS? How about A map and you actually take the time to learn your surroundings. The Super Rich are manipulating all of us into becoming their pawns for pay. Everything you do will require their assistance. Take a step back. Remember, they are out to get your money. Ask to see what is wrong, also insist on getting the old parts. Even if you just take them now and throw them in the garbage.

Lexus has several models, but I chose their RX 400h Hybrid. Its a great automobile. I got great gas mileage, and really felt like I was helping the environment. Previously I had a 4 door sedan, I owned that car for 12 years before selling it and getting the SUV. There are 2 bucket seats in front and a back bench seat. The vehicle seated 4 adults comfortably, and I was always able to get 3 grandchildren in booster seats in back. The cargo space was roomy as well. The vehicle I purchased was fully loaded, there was nothing more to upgrade. The leather interior was easy to keep clean. Heated seats to keep you warm, sunroof, 4 wheel drive. I know there were other upgrades included, such as the automatic headlights and windshield wipers. I loved the way the windshield wipers could sense when there was rain! Moreover, the vehicle had an entertainment package, built-in CD players installed in the back of the front seats. My grandchildren adored watching CDs and it certainly made traveling with the 3 of them a pleasant experience.

I will never buy another Lexus or Toyota and I recommend anybody thinking about buying a Lexus to buy something else. Lexus does not stand behind their product or their relentless pursuit of perfection. Be aware, I was told by Lexus that once the warranty is up they will not cover a manufacturers defect. No matter how bad the defect as long as it not a safety issue, no matter how many hundreds of thousand of their cars have the exact same defect, no matter how well you have maintained your car.During a recent oil change at the Lexus dealership I was told my 2006 Lexus IS 350 is leaking oil from the front engine cover and Lexus will charge $3,000 to repair the leak. My car only has 80,000 miles and have only had the oil changed by the dealer every 5000 miles. If you Google Lexus leaks oil from front engine cover you will see this is a widespread problem with various Lexus models. I contacted Lexus USA to request they cover the cost of the repair and was told today by their representative Eric that Lexus would only cover $1,000 of the $3,000 repair. This is after Lexus has had about 10 recalls for safety related issues, so my car has practically lived at the dealership.In addition like many other people in the warm sunny states, the dashboard and door sills became sticky and began deteriorating when the car was only a few years old, and it took Lexus about 7 years to finally replace the dashboard and door sills after they had a class action lawsuit brought against them, and you had to ask Lexus about to get them replaced since it was not technically a recall.

The touch screen on my 2008 IS 250 stopped working. The dealer wanted to charge $3200 for the repair and we were tipped off that this is actually a very common problem with Lexus. I called the corporate office and they would only cover 50% of the cost even though the paperwork literally says malfunction. Since it is out of warranty and there isnt a recall on the navigation system, I was basically told oh well. I have a problem with paying for something that wasnt just normal wear on a vehicle that has had so many recalls already.

Beware of this diagnosis. It is not covered as of now from Lexus and is a 6,000-7000 dollar repair due to their drain hose design and placement in vehicle. I just bring it in for 10000 mile service and within a week the car started to take in water. Its been a problem with these cars since 2012 and they wont do anything to fix it because theyre claiming natural causes. I leased car from lexus of Rt 10 in Whippany NJ. They wont help or lexus 1-800 wont either even knowing this problem has been going on for many years. I went on lexus forums to see if other people have had same experience and the answer is yes from same dealership also too but after their 5000 mile service. Beware and spread the word about lexus.

I never thought of owning a premium vehicle. The track record of this company (Toyota) indicates a real commitment to quality that is built in. I might have bought the Highlander but I didnt. No remorse here. For a luxury vehicle the ride is a little bit harsh, but I like that, it handles well for a big vehicle. It is fast, much faster than the 4.0l ford ranger it replaced. Fuel economy? Meh, not great at 20mpg on average. The 3.5l V-6 is already a legend being in production a very long time. The six speed automatic is very nice and inspires confidant driving. Comfortable? Oh yeah, the heated (or cooled) leather seats more than make up for any road harshness.In a word this RX350 is fabulous. I have the base model and it sure is well equipped BUT, to tell the truth I do not find the infotainment system all that user friendly and as such, about the only part I use is the radio, not the Sirius radio. Lexus demands some big money to keep updates fresh, so they can keep it. I would rather use my Android phone. The market seems to favor SUVs. If youre in that market, be sure to test drive a new or used (pre owned) RX350. While youre at it check the resale prices on a ten year old model of your choice.

We bought our 2000 Lexus RX300 brand new in Sept 2000. As Lexus was worried about the impending release of the Acura MDX, we got a few hundred dollars below-list price. Starting in 2009-2010 period, the windows began failing, i.e. the up/down switches no longer worked in the front windows. Then the door locks started failing. Now whenever I lock the car 1 of the 4 doors randomly does not lock and I must walk around the car manually locking all the doors. Note that this is WORSE than no door locks at all because unlocking the front door by key or by switch tends to unlock all the doors, meaning the car WASTES my time. We have had several incidences on a long trip where the window got stuck down and you have to drive home with the driver and/or passenger window open. Lexus wants $500/door to replace the $5 servo motor, because the doors are extremely poorly designed and literally take 4-5 hours to disassemble and reassemble each one!It was the final straw when the antenna motor failed and I had to remove 28+ nuts and bolts and disassemble the ENTIRE rear cargo area just to get the dang thing out! Lexus is so arrogant they think their $5 motors and $10 antennas never break, so the car is actually VERY POORLY put together and not easily maintainable. We never seek Lexus dealer service because they charge 2x what our local Asia car-mechanic costs, and they have junior techs! Beware!

We have used Lexus cars and RX crossover and prefer the cars as there is a blind spot in the crossover and not a good ride as the cars are easier to handle and park. I like the look of cars better but bought the crossover as thought we would have more storage room but not much difference so a bit disappointed in that. We didnt realize that we didnt have the built in navigation system when we bought the vehicle but we do like the backup notification that you can see behind you until it bings. The RX holds five quite comfortably and a little more roomy than a car and like the bucket seats so convenient when we have other to drive somewhere.

No customer service at all. I would like to express my disappointment about the recent experience I had at Lexus of Rockville on December 21, 2016. Initially, the Service Manager, Andy and Supervisor, Jose were courteous & respectful. They provided me with a loaner vehicle while waiting for my insurance rep to come and look at my car. This took about five days. The dealership completed a diagnostic on my car as well. After approximately a week and half I received a call from the service Supervisor (Jose) and he instructed me to return the loaner back, which I did, that same day. Upon returning the loaner, I was notified by the Service Manager (Andy) that he and his staff were instructed by Peter ** (GM) not to service my car. When I asked why, they could not provide me a reason, refused to provide service to my car, treated me with extreme disrespect and escorted me off the property like a criminal. I did nothing to merit this type of treatment.Throughout the incident I remained calm and courteous despite their mistreatment I received. My vehicle has been serviced at this location many times in the past without any issues. As an ** man, the interaction was humiliating beyond words and not worthy of the Lexus (YES WE CAN) brand. In this day and age where respect for individuals and cultures has become lost, I expected more from Lexus.This unsatisfactory Customer Service experience was further exacerbated by the lack of service I received after reporting the incident. When reaching out to your corporate office, I was assured by the front desk person at that time someone would get back to me on this matter and discuss the issue, I have yet to receive the simple courtesy of a call or email from Sonic Automotive. I hoped to hear from Sonic Automotive or Lexus Corporation soon to bring a resolution to this extremely disheartening situation.

I had an engine replacement done, due to the oil sludge issue. Corporate Lexus paid for 75% of the repair, with a used engine at a Lexus Dealer. Upon return of the vehicle, I was having major steering issues. I took the car to my non-Lexus mechanic. The rack was loose, and moving all over the place. He attempted to tighten and ended up replacing, but advised to take the car back to dealer as; 1) he felt the rack replacement was due to faulty work and; 2) there was no rubber bushing in the front of the vehicle. I took the car to a more local Lexus dealership, prior to even discussing the situation with me, they called corporate and left a message. They felt the car was dangerous, and there was a bracket missing from the engine department, and the engine was moving. The only response from corporate is that, this is a labor issue. I took the car back to the original dealership, and was told nothing was wrong with the car, other than the wrong rack. 1 person told me the rack was too long. Another person at same dealership said the rack was too short, but perfectly safe! The engine moving was just 1 of those things that happen, changing or (evidently checking) the mounts are not part of an engine replacement job, but they would call the dealership, to inquire what was meant by the missing bracket. Obviously, the call was never made. Now, I am having issues getting the car fixed, because honest people wont touch the car, because they do not feel that I should be paying for repairs. Now what?

I am writing this review to express my disappointment with The Lexus Brand. I originally leased an IS 250 2008 with 15,000 miles. Within 7 months, the dashboard light up with check engine and stabilization signal blinking. Took my car back to dealer and was told they (dealer) would replace the entire pistons. Since that time Ive had three more incidents of rough idle, stalling, check engine and stabilization signal blinking. The response from the dealer was to perform top engine clean and carbonization. The final straw for me was my wife and traveling on the highway when my car started to vibrate, accelerating difficulties, and completely shutting down.

2003 ES Lexus - I bought the car used in 2005, it had 10,000 miles on it. I paid $30,000 for it. After I had it for a couple of months, I started seeing a blue smoke coming out of the exhaust. I called Lexus and was told there was nothing they could do about it. I called a friend at Spritzer where I bought it and was told they were having an oil sludge problem in some of Lexus older model cars, so he called someone he knew at North Hills Lexus and they admitted they were having some problems with sludge engines and they would repair it free. I was very happy. That was at 20,000 miles. At about 40,000 it started smoking a little again. I just let it go thinking it wasnt that bad. Big mistake. Now I have a car that when I start it up, the car looks like its on fire. This engine has 80,000 miles on it so I talked to Lexus USA. They told me to take it to a dealer and run a test on it. I took it to Rohrich Lexus in Pittsburgh - very nice people, very helpful. The service manager was excellent. He ran tests and found that there was oil sludge building up in the engine again. So, I called Lexus USA to see what they wanted me to do. I was told their man Jimmy would contact me. Well after several days went by and repeated calls, he called and said his regional manager would be by and determine what would happen.Well to get to the point, he said that since I didnt have it serviced at Lexus, theres nothing they can do about it. My son-in-law owns a garage so he did the oil changes for me. They didnt want to hear it. So now Im stuck with a Lexus that isnt worth ** with an engine that only has 80,000 miles on it. They wont help me at all. Thanks Jimmy, you were of no help at all. I called you 10 times, you called me back twice. Good luck with your cars.

My 2009 GS350 has developed condensation in the drivers side headlights. Of course, this is not on a bulletin or recall. After reading this forum, I find that Im not the only one with this problem. The dealership quoted me $1500 to replace the headlight - I declined! Lexus should investigate this problem! Not good advertising for a luxury automobile!

My 2008 Lexus Rx-350, the dashboard were cracking and its just only 40,000 miles. And also some of the cosmetic area are started chipping like two side mirror was cracking (clear coated paint) and also the tail back handle has already chipping (clear coat paint) and every time I car wash, the sunroof has also leaking water. But the engine performance were like top of the line. (Acceleration, steering easy to handle - were excellent.)

Lexus has models from small fuel efficient vehicles to roomy SUVs all at great price points especially for what you get. Many of the smaller cars and small SUVs are hybrid which is great option. It has all the bells and whistles which almost makes me feel dumber than the car. I especially love the GPS and hook up to phone to play music feature. My car already included top of the line features except chrome wheels. But I love that even their baseline models have nice features. The back passenger space can be tight on some of the vehicles but definitely comfortable. The leg room in the front seats to be excellent. My husband is 6ft tall and has lots of leg room. I also like the third row seat option which makes it able to accommodate more passengers.

Lexus offer sedans for families, sports sedans for the young at heart and SUVs for families and or winter driving. You can choose the model that best suits your needs. These cars are total luxury. Everything from how it drives to its attention to detail. The numerous upgrades make the Lexus the only choice for someone who wants luxury paired with driving excellence. Even if choosing the base model, you will be surrounded in excellent craftsmanship. The interiors are beautiful, that paired with how they drive make it the perfect vehicle. Love it. Wouldnt own anything else.

I have a Lexus 350 bought in 2013. I love it!!! However, I think there is a potential danger in one of the features of placement of knobs!!! The ignition round button to the right of the steering wheel and the knob for the radio are too close together and I have twice now pushed the radio button thinking I had turned the ignition off!!!!!!! There was extraneous noises from a lawn mower and I just went inside and left the car running. I was shocked when I came out an hour later and found the car running. I believe the two buttons, probably the ignition button should be placed in another area higher, lower or someplace away from the radio button. Now I realize if I had locked the car it might have sounded an alarm, but not sure. Sometimes it is not necessary for me to lock my car and I just push the button and go inside. I am now very nervous and feel stressed about pushing the wrong button and always going out to re check. Would appreciate your feedback on this for what I think is a design problem and could cause a dangerous situation. Thank you so much. This note.

We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many phone calls from work while waiting for the paperwork to be completed. Finally, I signed the deal but did not have the chance to see the car (in spite of waiting for 3 1/2 hours.) My wife spent additional hour signing. When we came home and starting reading the fine print the payment was $385.00. Also, I did not like to color of the seats. We tried to return the car but the manager refused and told us to find a lawyer. Great!

This car (Lexus ES 330) is very good now and has served me well. I have had it new since 2004 and still running like a champ. I have liked this car from the beginning and still do. Its design is not too over the top and theres not a lot of extra bells and whistles. Just enough of a design to keep it simple yet it works. I dont need all the extras, I just need basic transportation and most of all safety is the biggest plus in any car. I believe in safety first and foremost. This car being 12 years old still has some of the goodies. It has the sun/moonroof, lots of airbags and antenna in the window vs. actual antenna that you see on cars. Its a 5 passenger car and has great sound from the stereo and many speakers too. It also has leather seats heated for your comfort, dual thermostat for the heater or air conditioner and lots of trunk space you can open from the inside of the car.

This car brand is very sure to leave you pleased. From the amazing air condition to the heated seats, making it perfect for any kind of weather condition. It travels well and is very available in price range. However, only the most special people deserve this car. So go out and get it now! Also, the appearance is impeccable, seriously a real stunner and ranking number one on looks. Lexus should be known for just the fact that the car itself is one of the best. Some may not like the design. But it is actually the classiest and sexiest car there is. Although you will need a contract, Lexus is very open to upgrades and letting you the buyer choose the looks and features they want what they travel in to be. I love driving a Lexus, but being in passenger seat? Also a great choice. With all the cool features the driver get, passenger can sit back and relax, preferably with a heated bosom.

I purchased my first Lexus in the Spring of 2017. Everything was fine until the temperature started to drop & I would hear a loud screeching sound when coming to any stop sign. At first I thought that the brakes were bad... But after getting several opinions from the Lexus Dealership and a few others. I was told that this is a common issue and theres nothing that can be done until Lexus upgrades their brake pads/brakes & that I will be put on the list. Not only is this disappointing because I thought highly of Lexus before but this is extremely EMBARRASSING. I feel as if Im driving a 89 Pinto. Whenever I make a stop you can hear the loud screeching. Never will I buy a Lexus again!!! Also the Lexus Enform Remote start never works. I like in the Midwest with extreme temperatures below 0. Disappointed that I had to pay extra for something that never works!

Lexus has plenty of varieties. You can choose a wide variety for whatever kind of car you like the most. There are options for just about any kind of person and whatever type of car anyone could want. There are many options as far as sizing. Any size of family can have options as far as capacity of passengers, from a very small number to one much larger. These cars come in any kind of color or design or feature you could want. There are many possible combination and customizable options that anyone can look at. This makes it easier to design a car to specifically fit what you are looking for.

Bought a RX350 (2008) Certified Preowned Lexus in 2009 from PARK PLACE LEXUS OF PLANO, TX. In 2013, I noticed a crack in the dashboard by the driver’s side vent. Called PARK PLACE LEXUS OF PLANO, TX and was told cracks in the dashboard are not under warranty and it may have been caused by what I was using to clean the dashboard. After arguing with the service guy he went to the service manager and they agreed to repair it and they did.Now in 2018, I have two cracks in the dashboard by the passenger air vent. Researched on the internet to see if other Lexus owners had similar issues. To my surprise many owners have this issue and Lexus had offered to replace the entire dashboard if you have cracks or melting of the dashboard. The dealership told me I needed to call corporate to obtain approval for the dashboard replacement. I called corporate office and they did not show the cracked dashboard had been previously repaired and the offer to replace the defective dashboard had expired in October 2017. I asked if they could repair just the cracks like last time and was told that decision is up to the dealership.I called PARK PLACE LEXUS OF PLANO, TX to see if I could still get the dashboard replaced or repaired. Their system showed the crack in the dashboard was repaired in October 2009. The dealership did not correspond to corporate of my previous repair which I have documentation and receipt. After speaking to the service representative and service manager they will not replace the dashboard since it is up to corporate to approve and will not repair the cracks because one of the cracks is in front of the airbag.Bottom line to replace the defective dashboard I will have to pay approximately ~$2,000. I bought a Lexus based on the reputation of a quality vehicle. Had I known it was so cheap that the dashboard would need to be totally replaced in less than 10 years my decision would have been different. I understand vehicle parts wear out and need to be replaced but not a dashboard. This car is always garaged at home and at work and only has 76k miles. A dashboard should not have cracks on a vehicle this soon and definitely not on any quality luxury car. Based on this experience I would strongly recommend others to stay away of a LEXUS and PARK PLACE LEXUS OF PLANO.

Very happy with car in general. I have had specific problems with the occupant window motors. The front occupant window stopped working shortly after the warranty expired. I was upset but paid the bill. Now, Im at over 140,000 and both back windows and you guessed it the occupant right front window are all no longer working. I went to Lexus to check on recalls but nothing there. They say there are no problems, no recalls. Sounds like a safety issue to me. If I was ever in an accident I dont think the occupants could get out of the car. Ive owned a number of new cars over the last 40 years and have never owned, seen or heard of a car with so many window issues. Not good for Lexus or Toyota.

We bought 2008 Lexus RX400h, with 79k miles on it, a few weeks ago from Hanlees Toyota in Richmond, CA. We thought we made a smart decision buying hybrid vehicle this time. Guess what, even though Lexus states mpg 27/24 on this vehicle. We never got close to these numbers. We have been driving the vehicle for almost a month now and average mpg is 20.6. We sold our Highlander and upgraded for hybrid Lexus. We drove our highlander for over 10 years. Our average mpg was 21.8. What a disappointment for Lexus. I dont understand how do they get away with this type of false statements at all. We paid whole a lot of extra money to get hybrid vehicle to save money but it seems like we wasted for nothing. We will definitely keep pursuing to get some sort of resolution on this matter. This is not right and legal whatsoever. I am sick of these big corporations that they think they can do whatever they want and get away with anything. I am sick of them.

I own a 2008 Lexus IS 350. My navigation system went out after three and a half years and Lexus said that since I was over the three-year warranty period, they would not replace it. I would have to pay $1,900.00. I find this ridiculous and when I called the Lexus Client Service Assistance, they offered little help. How can you own a car for only three and a half years and have your navigation system screen not work and not have it covered by such an elite car company? I cannot use the touch screen at all and Lexus has still yet to contact me after my complaint.

Lexus offers a range of options from family cars to sports cars, fuel efficiency and power. Some models offer space and comfortability while others offer a sporty look and speed. The sleek model of the exterior provides a stylish look. The leather seats and interior accents provide a luxurious look and feel. The outside lights have a futuristic appeal. The navigation upgrades come with the latest software and maps. The bluetooth technology makes it easy to use my cell phone hands free. The option for Onstar gives me a sense of dependability. The car is large enough to transport my family when my step kids and nephew visit. I can seat my kids including a car seat comfortably. This is the car we use for family trips.

Overall, our Lexus has performed very well. But, I do have a few minor complaints. First, the paint on the Lexus is very soft and chips easily. The dealer told me that was because of EPA paint requirements. Funny, my Ford which has more abusive use than the Lexus doesnt have paint chipping. I found out too late that there is a clear coat they could have installed over the front to protect the paint. But then, why should I have to pay extra to keep their paint from chipping. Second, very early on, I noticed a minor clicking sound in the engine. Sounded like a lifter on an older car, but only when its cold. I took it in and they kept it overnight but couldnt hear it. Over the years, its become quite a bit louder and when the engine is cold it sounds like a diesel. I just turned over 100,000 miles on the car and other than brakes and tires, its been painless.

Lexus handles great on the road with a very smooth ride, comfortable seats and sound system. It also has great gas mileage and the tires has a very nice grip to them. It has satellite radio built inside and has the best leather seats in its class. Its a must have to me to have leather seats. You can make it fit your personality and customize it yourself. It has great engine, great sunroof and nice steering. If you like the best then youre going to love this car I promise. I am satisfied but it could be better. All the people who rides with me are very, very, very happy, love this car and love its nice design.

We have owned three Lexus products over the years they have been in the US. The cars are great but the corporate culture has deteriorated greatly. The present CEO and the person in charge of Customer service are not at all qualified for their jobs and they have given Lexus a bad name for customer service. The corporate offices have literally no control over the dealers if there are issues, selling cars is all that matters, not customer service. If you have an issue that the dealer refuses to take care of, the infrastructure Lexus created at corporate is so pathetic you will only be frustrated trying to get any closure.

There was a large selection, many colors and varieties and it was easy to find the one I wanted. The car looked new and was a sleek model. It really reflected the modern vision of what the model should have been and it made me feel elated. Also, the passenger capacity of this car was extremely large. I can fit at least four people in the vehicle and it is great for taking people places. There was a wide variety of upgrade and personalize options that made me proud of my purchase and I was extremely happy with them.

There are lots of different models that included 450h 2015-2018/GS and GX. Also there is the RC F and there are many more. The Lexus brand has a sleek design with a sporty type feel. It comes in a variety of colors. Its features include fast engine fuel efficiency and comfy. Upgrades include F sport package: tuned adaptive suspension sport interior styling including exterior badging, mesh, grille, front spoiler, and rear valance. Also leather interior trim.

I have odor coming from my vents on my 2013 RX350. The dealer says Lexus is aware of this problem but offers no remedy. What can I do? Can they replace my car??? This is my third RX350. Is my loyalty worth anything?!!! I hope so.

Toyota hits a home run every year with the flagship Lexus LS460. The car is put together flawlessly. The mechanical parts roar and purr and make reassuring sounds as the interior parts cuddle you in refined comfort. I have well over 200,000 miles on my 2007 model and no intention of trading it in the near future. In most ways this classic machine is just getting broken in about now. I have followed all recommended service calls, both in and now long out of warranty, and been rewarded with a vehicle that still rules the road. It shines almost as brilliantly after a good wash now as it did right off the showroom floor. I could not be happier with how it just continues to amaze me with its durability and reliability. Yeah, the sticker shock is difficult, but 12 years later it is barely but a memory of a tremendous decision. Thank you, Lexus.

We currently have a Lexus RX350 F-Sport and just had to use roadside assistance yesterday. Not only did my husbands vehicle just die and leaving him stranded on the side of the road, but when the roadside assistance came to help. They ended up towing his vehicle to a dealership and the closest one to us is 2 hours away. So it is not fixed and we are having issue with them getting it back to us. Mind you we have no loaner car or anything, so how is he suppose to get his car that is 2 hours away?? We called Lexus customer service multiple times today and can’t get anywhere. They should have told us if it was towed to the dealership that they wouldn’t bring it back, you would think after you pay all this money on a new vehicle that we have had for 1 year and is under warranty that there would be something in place for this situation instead everyone is clueless.I have a Cadillac and was looking to get a new car next month and thought about getting a Lexus, but let me tell you I will hands down stay with Cadillac just because of the outstanding customer service I get. I tried telling my husband to go with Cadillac, but he thought surely Lexus IS suppose to be a luxury vehicle so will have their crap together and he was wrong. We are turning this car in as soon as we can and going with a car company that cares about their customers!

I recently made a purchase of a 2008 RX350, from Meade Lexus of Lakeside. I decided to go with the Lexus, with the hopes of landing a depending vehicle from a company that cared about their customers well being and to make future purchases. Received the vehicle in Aug. and within 30 days needed a new battery, which is not the end of the world, although unexpected. This weekend however, I took my 11 year old son to Chicago for his birthday and the vehicle started smoking and stalled on me on the 94 E expressway. I had the vehicle towed to a repair shop only to be told that the vehicle that I purchased 7 months prior, needs a new engine!! I tried to contact the dealership as well as had the vehicle taken to another repair shop for a second opinion, after the second shop, gave me the same results. I can not believe that this dealership is selling unsafe vehicles to the public. I did all of my research prior to this purchase for this to happen to me. I too, cannot believe that I am making a complaint about a brand that I put so much trust into. My next step is to contact the attorney general office about this situation.

I purchased a 2013 ES 350 new... was very satisfied until Sept. 24 2016. The vehicle had a little more than 19000 miles when someone failed to yield the right of way and collided with my wife near the front and left driver door while she was driving the vehicle. The damage was extensive and the insurance declared the vehicle a total loss. My concern is that neither of the airbags deployed during the collision. The other vehicle involved airbag(s) did deploy.I contacted Lexus and gave them permission to inspect the data image on the vehicle to let me know why the airbags did not deploy. As of October 21 2016 I have not heard anything from them. I have contacted Customer service several times but did not get any information. The vehicle has been towed to a totaled lot. Not sure how long the vehicle will be available for their inspection. I have owned four Lexus vehicles and have not had any problems. I am now concerned if I replace the vehicle with another Lexus will there be a safety issue. Damage images are available if requested.

My wife purchased her second new Lexus SUV in 2013 and was a diehard Lexus repeat customer. Her new Lexus RX450H is an expensive luxury class vehicle, and she justifiably had expectations that it would be a safe, reliable, and comfortable vehicle. It turned out that it is none of the above, and furthermore the Lexus people not only don’t stand behind their product, but knowingly deceive their customers regarding the quality of their products at the time of purchase.This vehicle and many other Lexus models have a faulty evaporator component in the air conditioning system which drains condensation into the cabin causing mildew and bacteria to develop and grow. We became aware of this after the terrible smell inside the vehicle became noxious. The Henderson, Nevada dealership where we purchased changed the filters at our cost and the problem persisted.Eventually, we learned that Lexus was aware of the vehicle’s defect when they sold us the car. Now, there are class action suits against Lexus for this specific defect, and the corporate office’s refusal to remedy the defect. While the corporate office acknowledges the defect and has issued several Technical Service Bulletins, or TSBs, which gave guidance to the dealerships and suggested specific language to placate the customers concerns, no recall has been made and Lexus admits they do not have a plan to fix the defect.After numerous attempts to resolve the issue on our part we have not received satisfaction in resolution of this defect. The corporate office claims resolution lies with the dealership, and vice versa. What is dispositive is that Lexus products are not the reliable vehicle they once had a reputation as, and after sale customer service is deplorable. So, look a little further if you are considering the purchase of a Lexus in the luxury vehicle market.

I took my 2011 RX 350 in because I noticed a small bubble in the side of my rear driver’s side tire. The dealer told me it was not covered under the warranty because it was a road hazard. This is nothing but an excuse not to cover it. If it were a road hazard then there would be some kind of mark on the rim and/or the side of the tire, but there is none on either. I feel that this is a defect in the tire and should be covered under the warranty. It probably started out very small and is now about an inch and a half long, from the tread inward. This car only has 7,400 miles on it. This is my second lease of a Lexus. I feel I should be treated better than this and the tire should be replaced.I would like someone to contact me regarding this ASAP. Regards,Steve **

I took my Lexus to Wilmington Delaware Koons. They say that my SUV was in good condition. Meaning no problems. I took my SUV to New York and noticed that I need an oil change. None of my filter was ever changed. The oil was dirty. I mean really look like mud. New York stated to me that I may get oil flushed and you cant let your oil get this dirty. I was really, really upset. I showed him the papers from Koons where my oil was done less than a month ago. My filters was changed. Lexus Koons took my money and never changed my oil. Lexus Koons stated that my car need a harness wire. That would cost $2900.00 plus labor. It had problems starting. My brother cleaned my battery cables. My car has been running fine.

Radio panel where you see radio stations and the camera for backing up just continuously flickers and strobes. Sometimes it stays clear of 5 minutes then for no reason starts flicker again. Very distracting and dangerous when driving especially at night. No response from Lexus and dealers claim no knowledge but happy to sell me a new car. Issue is well tracked on the internet. Not the brand it used to be. Never again.

My teenage son was driving home late after work and the streets were empty. However there was one car that enticed my son to race. Little by little the cars exceeded the speed limit. The police told us the cars were going 85mph. My sons car hit a bump in the road, went airborne and when he came down, he didnt want to hit the other car that was racing him, so he overcorrected the other way, hit a curb and rolled the 2007 Lexus 350 6 times. The car was mangled. But my son was able to walk away from the accident with a small bruise on his shoulder where the seat belt was and a scratch on his shin. The police who saw the accident could not believe that my son crawled out of the lexus with out any injuries. A higher power is responsible along with the excellent frame of the lexus. The front drivers side and passenger side overheard and side frame was intact. The rest of the car looked like it went thru the blender. I wish I could post pictures. The lexus 350 has always been a smooth riding car. Even though it was a 2007 with 130,000 miles on it, it rode beautifully. Needless to say my sister who owned the 2007 lexus 350 decided to buy another lexus. With its safety features, there was no question as to what kind of car she would get. However since she had a choice my sister purchased an RX 350 SUV.

I own a 2007 Lexus RX350 that was purchased in 2008. It has been a very reliable car with few mechanical issues over the last 11 years. In the last year, my dashboard began to crack and now is split in several places. I contacted my Lexus dealer who negated to even inform me there was a national recall on the dash itself. I had taken my vehicle in for routine service during that recall envelope and not one thing was mentioned! Park Place Lexus/DFW area practically blew off my concerns off and told me to call the Lexus 800 number. I was subsequently told the recall period had expired and their attitude stemmed around them informing me it was MY responsibility to check for recalls. What??? Now my paint is fading/peeling even though my car is perpetually garaged and I work overseas 18 days/month. It only has 67k miles! I really loved my Lexus but my experience with my dealer and Lexus HQ has all but convinced me its time to go with another brand. Lexus... youve lost my business!!! Buyers... Consider yourself warned!

I purchased a used 2008 LS460L from a Lexus dealer in Westminister, CA on 1/19/2015 - it had 90,067 miles. I have driven a 1999 LS400 with 82,000 mi that now has 225,000 mi. It has been the best car I have ever owned and never had a major expense. In fact all I have done since 2001 is put a starter in it at 151,000 mi. A broken trans. mount ($275), a rack and pinion, a cereal cable I broke, and an interior brake light bulb, 2 timing belts and two sets of iridium spark plugs - and the usual brakes, rotors and Mobil1, etc. I have never taken it to a Lexus dealer to get Charbucks and Bagels! I expected the same or better from an LS460L 15 yrs. newer ! Boy was I ever wrong.Now I have to replace both upper and lower front control arms or bushings The dealer wants $585 for ea. control arms or you can order after mkt. on EBAY, (i.e: two control arms for $189, which I did and they were put in at a shop for $180). The dealer quoted on 2/1/2013 - was $1875.81 parts plus $585 labor = $1460.81 + tax. It cost me with overnight postage from NY to Apple Valley, CA - UPS $115, parts $189, labor $180 = $393 TOTAL. The labor took two hrs. and $89 for another alignment. I still need the rear control arms put in as it is not in specs. Still!I just took the car on a road trip 3000 miles and had no problems. However the rear control arms still need to be replaced and the bushings are available on eBay for $49 for both sides, or you can pay the Lexus dealer $123.85 x 2 for control arms for both sides rear = $247.70 and $541.57 x 2 control arms - both sides 4 total $1330.84 + LABOR (?) + tax.

Great selection of cars. Beautiful car with a very nice silver color interior. Great clear stereo sound. Didnt upgrade much because too much extra cost but what I have is great. My kids love it so I would pick it again if I could. Hope to tell friends about this car because it fits a lot.