Kia Sorento 2013 SX V6 - Nice vehicle as long as you stay on top of maintenance.

In August of 2012, it will be 2 years that I have owned my 2011 KIA Sorento. I bought the vehicle brand new. 3 weeks ago (at 30K miles), my 4 tires had steel threads poking out and the tires were very thin. The Sorento was also pulling to the right, very bad. I contacted the dealership, telling them that their manufacturers tires were bad and demanded they replace them and fix my alignment. Kia told me that it could have done 12 months prior, but that I am out of luck now and have to pay over $200 to get it fixed right. So, I went to another big time vehicle mechanic. They did my alignment and they also mentioned that the camber bolts needed to be replaced/fixed, but that would have to be something KIA needs to do. This place did do my alignment, after I forked over a thousand dollars for 4 brand new tires at Discount Tire Co. So, Kia Corporate Service told me to bring the vehicle in for a checkup after I told them what the other mechanic told me. After Kia was done, they hit me with a charge for another alignment! I explained to the guy that we had told him from the beginning that we had an alignment done and that we did not authorize this. Then, Kia told me that the camber bolts were installed backwards and the mechanic had to fix that too. I told the guy, How could that be? The other mechanic never even touched the bolts. After I was forced to pay in order to be able to drive it off, the Sorento went back to pulling off to the right again. So, back I went to the dealership today. I took this Kia service guy for a test drive in my Sorento. This guy said that driving down our bad city roads just makes it seems like our vehicle is pulling off to the right. That there are a lot of bumps in our city roads. The service guy said they will take another look at our Sorento, even though as he said, There is nothing wrong with it. Kia also refuses to give me my money back for the other alignment that was done, which the vehicle did not need. While there, I met another customer who had just gone through the same, exact thing we are now going through. She has hired an attorney and gave me the name of her attorney.

I took my 2011 Kia Sorento to dealership in Charleston many times many months ago for them to fix my extra key, it would not lock or unlock my car. They never fixed it and finally said I was no longer under warranty!! Now I have problems with warning lights on dashboard and local service rep, not Kia dealer, said it was rear wheel hubs with ABS sensors that needed replacement. He also told me he called Kia dealer and they were backordered with so many orders. He questioned why there was not a recall since there so many people with this problem. Called Kia dealer this morning to check on this and said my warranty expired 6 mos. ago and that it would cost me $1080 for repairs! Why not a recall?

I bought a 2007 Kia Sorento off the showroom floor, and it has been good mechanically. Kia of Vero Beach has been the only one to service the vehicle. The problem is that there is a noise when it shifts gears and it is getting worse. I went to the dealership and asked the service manager, Mr. Danny **, to have them look at it to clear the noise. He informed me I would have to pay for them to analyze the problem, which is clearly under warranty. I refused to do so and the problem still has not been resolved. This is not right, and I will not purchase another Kia or recommend them at any of my functions in Vero - just the opposite.

I just paid off my Kia Rio 2005 in April. About two months ago, the engine exploded so I had it rebuilt. Then the water pump malfunctioned so I had that repaired. After that, it needed a new thermostat, then a piece of the radiator popped off. And most recently, the water pump needed replacement again. It is also making horrific noises sometimes when I use the brakes. So far, I have put about $3000 into repairing this vehicle. I depend on it to get to work. The transportation service in Jacksonville is terrible and I need a car. Also about two years ago, the a/c stopped working and about a year ago the switch for the headlights stopped working properly causing my brights to come on at times. And a couple of months ago, the door to the drivers side will not open unless I roll down the window put the key in the door and open it. I work full time but due to the economy our hours are cut. I am going into debt trying to repair this vehicle.

2013 Kia Sorento - We got stuck in the middle of the road. While driving, the car shut down completely. When you try to restart the car, it does not restart. You need to wait for five minutes before it can restart. It happened three times in the last four months. I took it to the dealer and they told us they cant do anything about it because they cant duplicate the problem. Also, they mentioned that the computer is not registering any faults. Their solution was to drive the car and when it happens again, have to tow it to the nearest dealer. If you survive getting stuck in the interstate, you may able to have to tow.

The electroluminescent speedometer isnt readable during daylight operation. This causes a very real safety situation when the driver has to take his eyes off the road for 3 or 4 seconds to figure out how fast he is going. The display is entirely programmable by Kia. They have chosen to show the speed by a small dark red marker against a black background. During daylight driving, you have to hunt for the marker. Put on sun glasses and it can take 5 or 6 seconds to find the marker. All that time you are not looking at the road.Simple program changes and software updates could easily solve this problem. - Make the marker longer and/or bigger; make the marker lighter red; make the marker white, or show the speed numerically in the center of the speedometer. All these could be driver selectable from the existing settings menu.Kia has been made aware of this problem since at least June 10, 2013 (case # ** customer service representatives Quinton and Robin). They are liable for accidents caused by this faulty product. The local Kia service people recognize the problem but only corporate Kia can fix it. Other than this safety issue, my $39,050 2014 Sorento Limited is perfectly assembled and excellently designed.Update: The local service people were told by Kia that they are working on the problem. That means Kia is selling vehicles with known safety issues.

This is the first time that I ever wished I could give a car company negative stars. Dont buy a Kia. As I was dealing with my issue at the dealership, an employee came by and asked what was wrong. He ended it by saying Service department always having issues. After what I experienced, not surprising at all. I had visited this dealership before for mileage maintenance and experienced great service. Boy was I in for a surprise on this visit. Making an extremely long story short -- I brought my car in for a rattling noise. The service manager, MICHAEL, had the tech address everything but the issue I brought the car in for.They kept the car a day and a half yet spent only two hours trying to figure out the rattling noise. And what was their diagnosis? They were unable to figure out the problem ON THEIR OWN VEHICLE. Their solution? That I get body work done on a non-impact scratch that occurred AFTER the noise started and then they could take another look at it. What?! I told him over and over that the scratch occurred way after the noise started. He maintained his stance. He stated that it was Kias rule that they couldnt do any further diagnostics on the issue until I got the body work done. He was completely combative and dismissive. I asked for another manager. CONSTANTINE came out and essentially performed as Michaels puppet, backing up every ridiculous thing he said. I left there having paid for a tire rotation that I didnt need and didnt ask for just to get out of there.After talking with a friend who is a former Kia sales manager at another dealership, I confirmed that what Michael told me was complete BS and that they just didnt want to take the time to deal with the problem. Nice. I have taken several steps to have these issues addressed before leaving this review. I called into corporate consumer customer service and opened a case with a MASIELA. I was promised a call back within two days. That was over 2 weeks ago. I followed up and have been ignored. I contacted Kia Consumer Care on Twitter and was promised a follow-up. I have also been ignored there as well. In the interim, I got all the work done on my car that was needed EXCEPT the body work and wouldnt you know --- the noise is GONE. Isnt that rich? I have come to the conclusion that Kia is who we thought they were and will be getting rid of this car the moment it is paid off.

Since I have been able to drive I have always gotten a Kia. They are the most reliable cars on the market and they are the most flyers as well. They have all of the latest features and the miles per gallon is amazing. If you get you a Kia you will definitely have it for the long-haul.

My 2014 Kia Sportage has had the same engine issue 4 times, forcing it to go into limp mode and has requiring a tow. Kia has assured us that it was fixed each time. This last time it happened 200 miles away, forcing me to drive out to pick up my wife. After the issue was fixed, we attempted to drive it back home only to have the same issue happen a mile down the road. Now Kia is refusing to provide us with a rental car during the time that the vehicle is being transported back to us, which could take up to 10 days. Being a family of four with two working parents, this situation is less than ideal. Kia has not proven to be reliable or trusted to make it right. They have owned the issue, but in the end they will leave you out to dry.

In September of 2018 my 2012 Sorento started to catch on fire. I did not know what was napping and others were telling me to get out of car. When I finally did it was burning across the bottom. It burnt completely up. Kia paid for a rental for 7 months and then they called me and told me that it was undetermined why the car caught on fire. Now the fire department tells you why. Well anyway they took the rental. Told me its nothing they could do. Credit drops from 670 to 435. Cant get another car if I wanted to and still have to pay the Kia off thats burnt up. Not Fair. People do your research on Kia.

I leased a Kia Optima from Kia of West Nyack NY. I had paid for lease & wear coverage ($449) because it was my first Kia. I wasn’t sure if I would lease again from them. Didn’t want to get hit with a high bill at the end of lease. So 3 years go by I return my lease. Get my cost $750 end of lease fees. Which would have been fine if the dealership didn’t pocket the $449. They never purchased the coverage. When I called the company to file my claim. The paperwork & brochures were from. They said they never worked with Kia of West Nyack. WOW bunch of crooks! They were selling the dealership & knew I wouldn’t know until 3 years later. This company didn’t make it right. Which tells me a lot about How they care about their customers. All I asked was for $250 of additional cost. The other monies I would have had to pay regardless. Don’t buy Kia!!!!

Rattle from under dashboard from new, told at 1500 service plastic settling in. Told at 15000 service not covered by warranty as it was due to plastic dash etc and classed as normal. 27000 rattle driving me mad, again not covered by warranty. Spoke to RACQ, they felt it was definitely a warranty problem. Contacted Kia Sydney, ** promised to ring back. Still waiting, contacted Kia in Korea no response. Service manager from Kia service in Bundamba Ipswich contacted me saying they will have a look at the car, but will take a WEEK to check it out and no promises it will be covered by warranty.

I bought my 2014 Kia Soul Plus brand new. It only had 5k miles on it when I purchase it. I have had nothing but issues with the gas mileage for this vehicle and have complained to the car dealership that I bought the car from several times. It had gotten so bad in fact that at one point, everytime I filled the tank I took pictures of the on dash information and wrote the mileage on my gas receipts to prove to Kia that this is in fact a problem. The estimated gas mileage for this car is supposed to be around 23 miles to the gallon in the city. I am lucky if I am getting 15 mpg.Point in case I filled the car completely up on Monday. Went 100 miles in the car and had to fill it up again the next day! Now I dont mean it was sitting at a half or a 1/4 when I had to refill, I mean the gas light was on. There was 5 lines across the dash that displays the gas average. I took it into Kia this morning only to be told there is nothing wrong with it, just as they have told me for the past 5 months of owning this car.This is an on going problem for sure. The range on the gas meter will read a different amount each time it is filled. One moment it may say that I have 283 miles until empty, then the next fill up it will tell me I have 227 miles to empty. I am not sure what is going on here and KIA will not allow me to take it to another mechanic shop. If I do they say they will void all of my warranties that I purchased. So I am stuck with a gas guzzling lemon. What do I do?

I took my car in 2 months ago. My speedometer had stopped working, was consistently reading 0. In addition my passenger side blinker wasnt working. Also my seat belt had frayed. They checked into it, sent it home with me that day, said the computer didnt see anything wrong with the speedometer so it must be the cluster. We will order one in with your seat belt. 1 week later I received a phone call. My seat belt was in. I didnt want to lose my car twice so I said I would bring it in when the cluster was in too and was told she would get back to me. One month later I take my car in and ask about the cluster. Ive been driving without a speedometer too long. Turns out they needed my car in the shop to ship current cluster away, would have been nice to know! So it took 2-3 days, the rental was great and they said come pick up your car. Its fixed. They changed 3 light bulbs apparently, only the one signal was out though. And it cut in and out so I didnt figure bulbs did that but whatever. And the cluster was changed. I love how no one tested it!!! I was doing 0 on the Hwy home and called them to say its still doing 0 and my blinkers not working. So I had to go back the next day. They said they would look into it and call me. I asked for by 3:30 cause I had to pick up my kids with it or a car. At 3:30 the masters of communication at performance Kia had not yet called so once again I had to call them. A poor lady answered said they need my car to figure it out and the guy had already put me down for a rental. Thanks for telling me. Also thanks for not verifying with enterprise that they had a car. Wound up going through national, once again their customer service was great! Loved the rental. And had it not been for the people at national leaving me a voicemail and text message, I would not have known my car was ready for pick up. And if I got there any later than 4 Id have to pay that day myself (this message was at 2). I realized later I had one single missed call from Kia at 1:02 and no message was left and I dont have my phone on me but was consistently checking my messages! I had to cancel my appointment that is necessary for me to attend every two weeks to have time to get there. I get there they tell my speedometer had stopped working because of my accident. This accident they keep telling me about is me banging up my bumper on a snow bank 1 month after I got the car 2.5 years ago. So tell me how my speedometer runs off my bumper! My ex is a mechanic there is no way that could happen. They are attempting to cover their butts for their faulty wiring after they went through various parts and clusters. Needless to say once more they have sent me home with an unsafe car that they told me was safe and driveable!!! Due to their inability to navigate their own electrical system I now have absolutely no lights on my front driver side (Fog blinker and headlight all out completely illegal!! And it was fine when I brought it there.) and my passenger front blinker is still out. The customer service manager was rude and its impossible to communicate with ** who make it seem like theres never a problem and if it is its your own fault. Currently awaiting Kia Canadas call back because they can have it towed in because Im not getting in an accident because they continuously test life and ability to not get ticketed through their inability to do their jobs and test stuff before they send it home. :( Im just sick of the same problem and cant get anywhere with this! Im at a standstill.

Last July we bought a new 2014 Sorento LX. Its a great vehicle, we love it except for one thing, the AM part of the radio sounds terrible. Its so fuzzy, raspy, its difficult to listen to. Ive taken it back to the dealer 3 times for service. The radio has been swapped out along with some circuit board at the base of the antenna. No change. Does anyone else have this problem? Is there a fix for it?

After purchasing a second Kia Sorento, I recognized that there appeared to be a noise at approximately 50 mph, which was stated by the dealer that since my previous Kia was a 5-speed and this current Kia was an automatic, the power train variation could be the reason why the frequencies were different. The problem was, I never had this documented. This conversation took place while I was trying to get the air bag anomaly repaired, which was never repaired, even after three visits. After approximately 63,000 miles, the dealership now confirms that differential parts are failing, which is why I have been hearing the noise become louder as the miles increased. Kia has refused to honor the 10-year/100,000-mile warranty, claiming I did not have the differential fluids changed periodically. I have owned many vehicles to date, and never has a differential failure been an issue nor does an owner worry about differential fluids until 100,000 miles or so. This simply proves that Kia will find any means not to honor their warranty. The 10-year/100,000-mile warranty is typically a top reason why people purchase the Kia and they do not expect to have to spend another $500-$1,000 every 15,000 or so miles on top of their car payment, insurance, and fuel expense. They assume that after periodic oil changes and various periodic maintenance, such as air filter and perhaps transmission fluid changes, that the vehicles gearing and robust components will sustain the warranty period. If not, then that is why a warranty is available. For Kia, to simply claim they will not honor the warranty since there is no evidence that the differential fluids were not changed every 18,000 miles is an absolute insult and a clear depiction that the company never had the intention to honor their warranty. This is a serious safety concern since the differential can now lock up and potentially cause fatal injuries to family and friends. The differential locking up can be a serious issue. Do not purchase a Kia. Go find a clear American product if that is still available.

My car has 52k miles and for some reason, the engine light came on one morning. I was driving to work and I was only a few blocks away from home so I return and asked my roommate if I can use his car to go to work while I take my KIA to the KIA service department. When I picked up my car, they told me the cars computer just needed an upgrade. I thought it was weird but I was happy it wasnt something worse. I automatically noticed a huge, I mean huge, drop in mpg. I bought the car because it was supposed to be good on mileage, otherwise I would have bought a Prius which was my other choice. I took it back the next day and they checked it and they said that they found nothing wrong. I was really upset. They gave me a pamphlet that I should read to show me how to get better gas mileage; I was really pissed. I know how to get the best gas mileage out of my car and I do regular oil changes using synthetic - nothing but the best and regular air filter changes everything. I went from getting between 33-37 mpg to 25-28. I am a very upset KIA own. I dont know what else to do.

My Kia has just over 7,000 miles and the last 4 months I have been plagued by the car not starting. Dealer diagnosis is always good. Finally they thought it was a battery cable. Car ran fine for 2 months, now back to same problem. If I just the dead car, it will run fine for about 2 weeks, then it dies again. No one can figure this out. Kia should take responsibility for this vehicles problems but I find no one cares and Im stuck with a relatively new car, low miles and chronic starting problems. Is there anything Consumer Affairs can do to help?

I like my 2013 Kia Sorrento. Its a great car. But I do not like that the vents in the third row were removed from this model. 2011 Sorrento has them. I have to use the third row and twice already my 6 year old and 4 year old have complained they do not get air back there. They get dizzy, light headed, nauseated, vomited! And felt weak. In this CA heat that is not safe!!! I am worried for my children. And avoid driving if its hot. Thats not ok. Ive only had the car 1 year.

Just wanted to vent in regards to the poor quality of my Rio. I bought it used from my local KIA dealership in February, 2012, and financed on a three year contract. On June 18, 2013, I was driving it in town and it just died on me with no warning. A policeman happened to be going by, and he helped me guide it to the side of the road and stayed with me to direct traffic until a tow truck could arrive. This was a dangerous situation and I am grateful that the policeman was there. I had my car towed to a mechanic my family has used locally for 30 years. The tow truck driver and policeman guessed that it was either a started problem or an alternator; I was shocked when the mechanic called me to report that my engine was gone and I would need to purchase a new one. Specifically, on the mechanics report, it stated that the car has suffered a catastrophic engine failure...cylinder has dropped a valve and there is damage to another cylinder. There was no possible way I could afford to buy a new engine, but a used one was located, which would have cost me $2700 for parts and installation. Being I still owed payments on the car until February, 2015, I knew I could not pay for the car plus the engine replacement. The mechanic volunteered that he hated to see me invest the money into replacing the engine because the car was just not worth it. He recommended I sell it for scrap, perhaps getting $400-$500. Unfortunately, being I was still owing payments on the car, the option of selling it was not an option. At this time, my KIA Rio had 97,000 miles on it. My next step was to contact my local KIA dealership and explain what had happened. I thought it was incredible that the engine had completely failed ~ I had kept up on oil changes and normal maintenance, even paying KIAs service department to replace a disintegrated gear shift four months after purchasing the car! Not once had I been notified that the engine had issues. The dealership did not address the engine dying problem, but rather tried to talk me into trading in the dead car and buying a new(er) one. This would have meant I would have had to add the remaining balance due on my dead car into the amount of my payments on a new(er) car, something I could not possibly afford. KIA did offer to replace my engine with a used one for $2200, $500 less than my mechanic quoted, but by this time I had spoken with friends in the car repair business who agreed that my Rio was not worth fixing. By searching online, I was shocked to read about the same problem other Rio owners had posted. Is this a KIA manufacturing problem? My family have owned many cars, various makes and models, running into high mileage, and have never had an engine completely fail like this. I cannot help but think this is a poorly made car and I do not understand why a recall was never initiated once it became obvious that many customers were losing engines. It makes me sick when I realize I am still responsible for payments on a car sitting dead in my garage. I honestly feel the engine failed through no fault of mine and I am furious that KIA is allowed to continue ignoring such a major concern of Rio owners.

My wife took our car to Kia for a performance issue. Under the warranty, they repaired the issue which was a cylinder coil but told her that the MotorCraft spark plugs used by Jiffy Lube in her last tune-up would have to be replaced at our cost. They told her we would have to pay to have the proper Champion/KIA plugs installed. According to MotorCraft, these are the proper spark plugs for her make and model. Will they next be telling me what brand of motor oil to use when I get an oil change? I thought it was illegal to force someone to buy specifically branded parts.

My 2013 Kia Soul keeps chugging and does not want to go. Have had it in the shop numerous times, nothing wrong with it. I decided to keep dumping the fuel cleaner in. Seems to have helped. I quit and now chugging away with 19-23 mpg on highway. Feels like there is a drag on the engine all the time then all the sudden it will go for a couple days in the 30 mpg. Sick of it!! Being stuck in traffic with a chugging car is sickening!! Plus the paint is coming off the bumper. Piece of crap!!!

My 2010 Kia Soul has 113,000 miles and according to Kia needs a new crank shaft. Apparently the crank shaft bearing failed causing the damage and requiring a rebuilt engine costing $4000!!! Customer service was horrible... offering no assistance, excuses or closure. Apparently they stand by a vehicle only lasting 113,000 miles. I have done all of the required maintenance and then some. And I had to call the regional office customer service for 3 days before I talked to anyone. Now the dealership wants money for a misdiagnosis and a broken car... I am so disappointed and frustrated.

I purchased a 2013 Kia Sorento in mid-2012. We love the model and its features; however, the car has less than 12,000 miles on it and its making us question the quality of the electronics installed in the brand. The electronic throttle control has now failed twice on my wife while heading to work. I mean, a total failure in rush hour traffic no less! It is a major safety related issue and KIA needs to man up and get it right. So far, however, Coleman KIA in Ewing, New Jersey has been anything but zealous, accommodating or attentive in this matter. IMO, Their 1st attempt at a fix was a software REBOOT/ UPDATE.This morning, it happened again (6 days later), again displaying a CEL/MIL and entering limp mode (correlating code P0638, 2nd time) along with 0 throttle response, on the interstate no less! My wife was fortunate enough to be able to coast it into the breakdown lane and restart it, though in limp mode. These incidents have put my family at great risk. Im not happy about this at all and can only wring my hands as I prepare for the We cleaned the throttle body again, statement noted on the service ticket. Make no bones, KIA. I will not hesitate to litigate if any harm befalls me or mine because of this. I just hope you got it right this time. If I have to apply for a lemon reimbursement and head for another brand, so be it. Right now though, I just pray you dont kill us all with unreliable electronics/build quality.

I just want to start by saying that I am a very friendly person and I always have a smile on my face, but I am not happy with Kia right now. I own a 2012 Kia Sorento. It is my familys only vehicle. We are a family of four. On Friday, August 5th, my family was driving from our home in California to visit my mother in law for her bday at her home in Nevada. Two miles from the Nevada state line our Kia just stopped in the middle of the 15 Freeway and luckily my husband was able to swerve it on the shoulder of the freeway. We waited for nearly 2 hours for a tow to Henderson Kia (in Nevada). It was over 100 degrees that day. The tow was taking longer than expected so we were forced to leave the keys to the Kia on the floor mat and leave the vehicle for the tow company and find a way to get to my mother in laws home. Once the Kia finally arrived at Kia Henderson we were told that the service department could not even look at it until Monday morning, August 8th. I had requested a rental and was declined. This was a necessity as we had no transportation while in Nevada and no way to drive the 300+ miles back to CA so that we could work on Tuesday, Aug. 10th and get our daughters to their first day of school. We paid over $400 in car rental costs for 4 days use of a vehicle. Henderson Kia notified us on Monday, Aug, 9th that our engine needed to be replaced. We were shocked. 72,000 and a perfect maint. records. All of which we supplied to Henderson Kia. Due to this we were approved for a new engine. On Wednesday, Aug. 11th, I again requested Kia provide a rental vehicle. Henderson Kia told me to call Kia Consumer Affairs and Kia Consumer Affairs told me to take it up with Kia Henderson. Finally, a rental was approved and I triple verified that I would have the rental during the duration of the repairs and could use it to drive the 300+ miles back to Nevada when my vehicle was ready. Fast forward to today. My vehicle is ready and Henderson Kia is stating that my rental vehicle is only valid until today, September 1st. I am beyond livid. Especially since the contract between Henderson Kia and Enterprise Rental Cars states that my rental is valid until Septemeber 30th. Does Kia really think my family can just leave work and school and drive back to Nevada from California - on Labor Day weekend no less? I have already given Henderson Kia my arrival date in Nevada of Friday, September 9th. My engine is under warranty. This is a Kia flaw not any damage my family has inflicted on the engine. Henderson Kia is expecting me to return my rental vehicle to my local Enterprise today. If I do that, how will I get home? How will my children get home from school? How will I pick my husband up from work? and most importantly, how will we be able to drive back to Nevada to pick up our Sorento? It floors me all of this back and forth with Henderson Kia and Kia Consumer Affairs. I have saved all of my 20 plus emails with Henderson Kia. As of this moment, my family is still in limbo and Henderson Kia is saying that it is only Kia Consumer Affairs that can extend a rental car and Kia Consumer saying it is only the individual dealership. Please help. Thank you for listening.

Yep, my paperwork from the dealer service center actually says the converter melted. They were unable to explain to me why this may have happened and only stated it was corrected now. Within the first 10 minutes of driving away from the dealership in heavy interstate traffic, I realized that sound was coming from my car. I immediately called the service center back to tell them the car now had engine noise that was not there previously and was told since it was the Friday before Labor Day to bring it back on Tuesday. Jump to Tuesday and after keeping my car all day, the service center decided that I probably needed an oil change even though it wasnt due. They then tried to tell me the technician recognized an 80% improvement in engine noise after the oil change was completed when there was no change in engine noise. After making yet another appointment with the dealer service center, I am informed that when the catalytic converter melted, debris was probably sucked up into the engine (which has less than 20k miles at this point) and they might be able to fix it or it may have to be replaced. Oh - but come and get my car and dont come back until I can provide them with service records showing that I have had the two required oil changes which were not performed by them. I am scanning and sending information that was requested yesterday today in hopes of..... I dont know what. I dont want to pay five more years on a car that has already been to the dealer going on five times (two by tow).

I bought 2005 Kia Sedona 3 years ago. My first year was just minor problems. Second year it got worst, driver window didnt work, 3 passengers doors knob broken, air conditioner didnt work and part by part keep breaking. By beginning of my 3rd year I have place almost every single part except the engine. Its the worst car I ever own. I have to spend money fixing this car every week. I have to spend 50 to 70 percent of my income to fix it for the past 6 months. Im broke because of the car. I tried to trade it in but dealer wont take it. They told me nobody want to buy Kia. And today as my mechanic working on replacing an alternator. Im sitting here expressing my frustration and it will be the last thing I will fix. I will tow it away if anything else break. I will never buy Kia again.

Its reliable and very efficient. Any issues I have had were easily fixed with a forum search & maintenance is not that expensive. It is also very cute. The Kia Rios gas mileage is amazing (30mpg!). It has a manual transmission, which is not common anymore. It was also very affordable. I can see this car running as strong as older Hondas, eg 300k+ miles. But the backseat do a not fold down, which I didnt realize when I bought it. There is no stereo output jack, no power door locks or windows too.

Having trouble starting, dies on me after it sits for three or four hours, will start again then sometimes it crank over but not start. Then while driving it will just die on you. It will crank over but will not start. It will takes several tries to start, sometimes up to 10 times then drives like nothing happen. I bought it used from Kyle Chapman Motors in Buda. They have had my car for a month trying to fix it. They put used starter on, made a noise then they say it was not lining up with flywheel. They order one from Kia abd, flywheel and clutch - all of this I get back for one day then radio was out then fixed it. Get it back, made it a mile from Chapman Motors and died on me. They have it again. Now order a crank sensors for it. I just do not know what to think. This has cost me 1,437 and still not fixed.

We have a 2013 Kia Sorento we bought in 2012. Last year my wife informed me 3 different times that when she would back out into traffic after picking our children up from day care, the SUV would stall. It was inspected by Kia a few times. They were not able to find anything wrong. They took out the electric starter thinking that was the problem and put a new one in. We had no issues until this year when my wife backed out and almost was rear-ended. I went in to Kia and spoke to the manager where we bought the Kia. They informed me that they dont know what the problem is. They are not able to reenact the stalling, so nothing happens. What is frustrating is I called Kia Canada and all they can do for us is Record the issues that I have had, nothing else.What is it going to take, for my wife to back out into traffic and be rear-ended after the Kia stalls? I have a 3 and 7 year olds still in car seats. As a Father and husband, my blood boils to think that they have no idea what is causing this which puts my family in imminent risk. And having a factory warranty that is no good to me? My family is everything to me. I feel trapped as I cannot afford to lose 10 to 12 thousand dollars if I sell. I cannot justify selling the vehicle to someone else as I cannot, nor will be responsible if the vehicle stalls and someone gets hurt or worse, killed. So I pray!!!

I bought a new KIA Rondo in Aug 09. It had powered mirrors on the sun visor. It was hardly used on the first year. Later, when my wife started using them on the co-drivers side, they got hard and started cracking. Within six months, it cracked and become inoperable. Later, when I tried my side, first thing I observed was that they were already repaired with glue and when I started operating them more often, that one also broke like a crispy wafer. When I complained about this to Southtown Kia in Edmonton South, they refused to replace it. They said its not covered by warranty and asked me to call customer experience department at 1-877 542 2886, who said that they cannot do anything and talk to service again. Now they are passing the ball to each other and nothing is done.

I bought a slightly used 2011 Kia in 2011. It was in amazing condition and I spent the next 7 years taking immaculate care of it -- never missing an oil change and keeping up with the regular maintenance. Last week, while driving, out of nowhere my car seizes and then starts making a very loud rapping noise. Engine is kaput. I had it towed to my mechanic (my cousin so he doesnt give me any bull -- he even does a diagnostic in front of me and shows me exactly what is wrong with the car and why). He says one of the pistons broke, causing tons of metal flecks in the oil (which I had recently changed). The piston had also hit one of my spark plugs, chipping off a tiny piece of it. He said the issue is the exact same as all of the thousands of Kias being recalled, and that this is a bad engine and its the manufacturer at fault for it, not me. Especially since I had taken such good care of it -- no sludge in the oil, no nothing.Call Kia customer care & open a case -- they say I have to have a Kia dealership diagnose it for them to help me. So I tow it to a dealership and they charge me $120+ just for the diagnostic. I try to give them the diagnostic from my mechanic and tell them about the broken engine and the spark plug and the piston, and they wont listen to me. I go home and wait thru the weekend. They call me Monday morning to say my car doesnt have a broken engine, but that the tiny piece of spark plug is causing the issue and they need another $350 to try to remove it and it may cost up to $1100. I tell them to wait and call my cousin to ask if that sounds right. He said, no, thats outrageous, and he calls them and makes them put the mechanic on the phone. Mechanic is a complete ** -- didnt even run a diagnostic, just looked at the spark and figured that was the problem. Cousin asked if he ran a compression test-- of course he didnt! Then the mechanic tried to say it would take 3 hours for a diagnostic then, and cousin said, how long does a compression test take? Guy says, I dont know, Id have to look it up to which my cousin replied, Its certainly less than 2 hours. You can send me an itemized list of what youre doing.I ended up making my cousin the one the dealership had to go thru. And, GEE WIZ! Turns out when they actually DID THE COMPRESSION TEST, the problem with the car is exactly what my cousin said was wrong! And do you think Kia stands by its 100,000 mile/10 Year Warranty??! Of course not! Because Im the 2nd owner. And does it say on the ads or the website that it doesnt apply to 2nd owners? Not unless you find your manual and look it up -- Intentionally deceptive and misleading. And REGARDLESS, this is THEIR FAULTY ENGINE. Customer care wont do a fricking thing and expects me to pay thousands of dollars for a new engine, even though they KNOW its their responsibility and theyve already had to recall all their other engines (but for some reason not the Rio...) My cousin even called Customer Care and said my engine is affected by the recall, theyre just trying to save face. I have years and years worth of oil change and maintenance receipts as proof that the fault is theirs, and they wont do a freaking thing to correct their mistakes.I have never been so disgusted. The incompetence of the dealership, the arrogance of Customer Care, the mistreatment of their customers, the lemons they wont take responsibility for... I WILL NEVER BUY A KIA AGAIN. Do yourself a favor and save yourself the inevitable headache and HUGE repair bills-- STAY AS FAR AWAY FROM KIA CARS AS YOU POSSIBLY CAN.I now have to junk my car after I had JUST replaced the breaks and done a bunch of other maintenance to it. I hope the company goes bankrupt and burns to the ground. They are the most corrupt lousy liars I have ever come across. Just do a quick freaking search online and you will find hundreds and hundreds of stories just like mine. It is unbelievable that an 8 yr old car with 98,000 miles on it would die with no warning and Kia just shrugs its shoulders. This is unacceptable. If anyone files a class action lawsuit please let me know -- they need to be taken down.

2013 Kia Optima Recall: My car was checked and determined to have the issue with metal shavings in the engine. They have arranged for an immediate loaner - even though they do not know when they will have an engine for me. I asked them what the new warranty will be for this new engine and I cant get a clear answer. Will it be the full 100,000 miles which only seems fair? They said they had heard that it might be and extra 20,000 to 50,000 on top of the original warranty. I would have thought that they would have had that detail worked out by now.

I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I was promised it would come out as good as new but sadly it came out looking awful. I took it back and they demanded extra money if I want any more work done. I contacted their headquarters and after a series of back and forth, they said they would do the repairs. Initial agreement involved changing of bumper which they refused to do until I pressed. I had to call them up on Facebook before I was told that the repairs will be done. We are now in Mid-March and the car is still with them. The most annoying thing is they dont even call to give status update. I have to be the one to do the calling. I have been using UBER since the car was with them and spending extra-budgetary. I have resolved that whatever happens, I will NEVER use KIA services again and I will go out of my way to ensure that nobody I know uses KIA services for any reason.

I bought a van from Kia west Edmonton last month and I was told that I will get my brand new van the 5th of May, then the 7th, then the 11th, then the 15th, and today we are the 19 of May and I did not receive my van yet. Every day I make calls to Kia west Edmonton and Kia Canada and until now I cant get an answer from them, I suppose to leave on a vacation with my family for a big trip with our supposedly new van but we had to cancel all our bookings and reservations because Kia Canada does not give a damn about my kids.When I called to Kia Canada and complained to the lady, she told me she will get in touch with me in the afternoon, she did call back but she said she could not get in touch with Kia west Edmonton, imagine the whole day. She could not get in touch with them so after 10 minutes, I called Kia west Edmonton and wow I can reach them so easy. Until now, am not sure when I will get my van - this a great service. Everyone, please do not purchase any vehicle from this company.

I purchased at 2012 Kia Rio with 96k Miles on it. I had a certified Mechanic Run the Codes on it. Nothing was coming up however this car still has engine issues. I search the internet and no one can explain why it sounds like a hammer and anvil going down the road. One foreign guy pointed out aluminum shavings in the oil pan and explained he measured the pistons to be too short and causing undue wear and tear. I even have a check engine light that goes on and off before I can check the reason why. As it turns out even back within 5 years from 2012 new buyers could not get this issue resolved with Kia Offical dealers. Im stuck with this car. Will the engine blow? Will it damage other components? It is impossible to know. The car is old enough people are owed a solution.

On 10/12/2021, I brought my 08 Kia Sedona EX with 181k miles in for a Oil Change at Plaza KIA, Brooklyn NY. And was returned to me with the Oil Pressure light on dashboard followed by the Check Engine light. The mechanic saw the dashboards lights on while backing out the garage and tried to reset them, but to no avail. The Service Manager ran over claiming the mechanic done nothing wrong. Although, my vehicle didnt go in with these lights on. Kia claims no fault and blames the age of the vehicle. The Service Manager went on to state that they gave me a free diagnostic worth $129 and concluded that the Oil Sensor is the problem. And, that this repair and labor is a consumer purchase. The Mechanic attempted to inspect and troubleshoot this issue and was stopped by the Service Manager. I found this to be appalling and upsetting that my vehicle drove in to KIA fine and came out needing repair work that I have to pay for? Took vehicle to a independent shop nearby, They did inspection and found, 1) The Oil Sensor was not the issue and think its the Oil Pump... 2) KIA put 5W-30 Oil in instead of 10W-40 Oil for such a high mileage vehicle, stating 5W-30 is like water and best when vehicle was new... 3) That I should stop driving the vehicle immediately before the engine eats itself from low oil pressure. So, I called corporate, they claim no fault, wont take any steps or actions to resolve this issue, and asked that I no longer come to them for service. To me, this look like mechanical neglect and attempted cover up by KIA. So, So Upset. Buyer Beware!!!

I have had my 2013 Kia Sorento for 2 years and I have never had an issue with the car up until this far. Recently my fuel pump went out and as inconvenient as it was Kias customer service helped make the situation quick and cost free. Even though I was the second owner of the car, therefore voiding the Extended warranty, Kia still covered the repairs at no cost to me. Even though it was a holiday weekend they had me in a rental car the same day and even covered the entire cost for the week I had it. The customer service representatives were all extremely nice and very accommodating to our needs. I would recommend Kia to my friends and family and plan to get one for my fiancé in the future as well.

This pass Sunday I was driving on I-75 North to Gainsville to drop off my son for summer camp and the engine made a pull. Then all the sudden a big rattling noise. The car was always serviced by the Orlando KIA West Colonial dealer for Oil changes and for services. My car had clean oil in the pan. This happen on 6/12/2016 and today is 6/19/2016. They need a paper sign from the District manager and I am getting the runaround. I see how it goes... When you step in the show room, they promise you bells and whistles. Then when the time comes up for them to pony up, they drag their feet. This is my last time I will purchase a KIA car or a new car. What is the point... I see that some other people are having similar issues. Think before buying a KIA... Not a happy customer.

DO NOT PURCHASE A KIA - Kia Motors America IS AWFUL! I bought a car from Peak Kia in Colorado Springs, CO in July 2018 right after my husband returned from his deployment. It has since been in the shop since Jan 14, 2019. They have never fixed the initial issue of it not starting properly and have found various other items wrong with the car. I contacted Kia Corporate about a buyback (not lemon law) in February 2019 and they said they would process it and to send the paperwork. I did this in March 2019. Kia Corporate has escalated my case to upper management and the representative has called me two times since the case was assigned to him. He will not return phone calls or emails. The communication is not there and nothing is being done.Peak Kia has stated many times they do not know what is wrong with it; corporate refuses to do anything. I have been driving a small car since January when my vehicle is an SUV. We are still paying monthly payments on a car we havent driven since January. I have all items documented but both Peak Kia and Kia Corporate do not appear to care. I am sick of this and something needs to be done. Being called two times in 5 months by my case manager from corporate is absolutely ridiculous. If the vehicle cannot be fixed in 5 months, it clearly cant be fixed. It needs to be bought back or they need to take it back for what I paid and supply me with a new vehicle, as well as all monthly payments, insurance and inconvenience fees. Kia Motors America is the worst company- buyers beware!

I have a Kia Sorento. Since day one, I have had issues with the airbag lights coming on. The clock spring has been changed six times and now is on again. Kia will not admit that there is a problem with the car and will not do anything about it. I am concerned for my safety should I get in an accident. After six times, one would think that the car has issues and they should repair it.

Kia finally accepts responsibility for their engine failures!!! Only took them a few years! Now all those owners who paid out of pocket can be reimbursed. All the owners who are paying for a car they cant drive because they couldnt afford the $8-10k cost can finally get their car fixed. Not everyone got lucky and was able to produce every oil change receipt and was covered under warranty as I was. Never mind putting millions of peoples LIVES AT RISK due to sudden engine failures at high speeds. Never mind all the time and money lost to missing work, paying for rental cars, and NEVER MIND THE DIMINISHED VALUE OF THESE CARS!

I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that cant happen. I told him, No Eric said 60months @320 its a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasnt going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasnt happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesnt mean anything I dont feel that is right .This isnt the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it cant be done yet the manager gave us a discount because it was a 2011 and the finance guy didnt and wouldnt sale it to us at what the manager and sales person quoted us.

With my new purchased 2016 Kia Sorento, the body lines do not match up where the drivers door meets!! The bottom half of the rear edge of the left front door sticks out and I couldnt get it fixed at your Lockwood Kia service. On 3 attempts even Kia Canada is involved... This is a big deal to me on a brand new $30k car.At the end despite their bumper to bumper warranty I am told that couple of inches is acceptable and there is nothing to do to correct it. How you can trust such a company if they are telling you it is acceptable to have problems on a brand new car. Is there anything acceptable on the brakes or engine? Stay away from Kia. They are a big scam.

This is Dr Hamdel **. My complaint from El-sabaa auto service for KIA, I maintained my KIA Cerato on July 22nd, 2014 normal 70 km maintenance. They asked me to change an addition parts and they costed me about 3000LE however I did not hesitate to remove the damaged parts as they told me buy the new one. I returned to home and get back the next day because I had a higher AC voice than normal - after checking they told that this a normal for AC. After two day what I been in travel with my family at 2:00 AM on CAIRO-ALEX desert road the car stopped (this fun no?). The gear box does not work anymore and found an oil diffuse from the front. I have no choices instead of carrying the car and my kids on the truck...and I introduced a complaint today for the customer protection system in Egypt. Regarding the Car it is located now in the front of my home and I do not know what I have to do...This is MY cell phone for contacting **.

I purchased a 2016 Kia Soul+ in October 2016. I loved my Soul... so much that I was recommending Kia to all of my family and friends. Well... while on vacation June 20, 2017, my Kia Soul+ seized on the freeway while going 65 mph!!! Lucky for me and my family, the freeway was fairly empty. Had it towed to a nearby Kia Dealer. They determined it was the same problem that all the cars on the recall list were having. So they gave me a rental and sent me on my way. Its been three weeks and still no answer as to when my car will be fixed. I live 600 miles away from where my car is at! I cant believe that in the past 6 years Kia hasnt resolved this issue with the engine!! Ill be trading in my Kia for something else! This is unacceptable!

KIA financed a car for me. I mailed in the payments. They are continuously saying that they did not get the payment for 6-15 days. KIA is saying that this is a postal issue. I mail all of my bills and no one else has any problem getting my mail. KIA is saying that they have waived 5 late charges. They have contacted me three times. In September they called, I paid online and they cashed my check the next day before I could cancel it. Therefore, I paid double. Last month they said, You are late but not late enough to be charged a fee. This month they claimed that it took 15 days for them to get my check.

After purchasing 40k car, I did not receive customer service that I expected. My concerns (edge guards) were ignored by service three times, sales manager failed to make sure all my issues were settled. My new car experience was ruined, and I still feel unappreciated.

I am still waiting for the Kia branch in Johannesburg, Meadowdale to let me know whether reverse light switch of my Kia Picanto will be replaced as its torn and beyond economical repair. Rochelle, the service advisor, promised me she will keep me updated within the next 3-4 days. My car went in last week, Thursday, for handbrake and starter repair. I phoned today after a whole week waiting to hear from Kia Meadowdale. And apparently, Rochelle is still waiting to hear about the warranty on the switch. Why is something so small taking so long to get feedback on?

After owning multiple Hyundai and Kia products, I wholeheartedly recommend Kia and Hyundai vehicles - they are an excellent and innovative cars. Great style, great warranty. Excellent dealers and customer service. I would recommend Kia to anyone and would purchase again.

I have a 2013 Kia Sorento Dark Cherry. I have a problem with the paint on car. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. They say it is not covered under warranty. Also I have been noticing the area were you open door is scratch from finger nail [per dealer] when you open door handle.

I purchased this car new, have done all maintainer to car. At 64000 mile air go out, told my condenser was hit by a rock. Have seen over 1000 complaints about this same thing. This is a big problem with design. Told its not covered because I am over the 60000 mile warranty!! This is bull. I own 3 Kia, just purchased a 2016 Sorento and I am going to design something to stop this. I have own many different cars and this is the first to have this problem! KIA NEEDED TO RECALL THEIR DESIGN ON THIS CONDENSER and put mesh shield to protect it. Very disappointed with KIA.

I bought a vehicle from this company in June 2011 and one week after purchasing this vehicle, the trunk latch inside the car broke. I have been calling them to schedule a service visit and one time they called me, they were very rude to me. So as of now, my trunk still does not work and I do not feel I want to return to that location to get it fixed because of the way I was treated. However, I do need this problem fixed.

I am writing in disgust at the way you extort money from Kia owners for services. I have the most basic Kia Picanto you can find, it is a three cylinder with no extraordinary features. In fact I would class it as a “Tin Pot” car. I purchased it second hand last year and since new in 2012, it has only done 22000 and three thousand miles this year with me. I chose your car for only two reasons: 1. It falls under the category of no Road Tax. 2. It is a small engine which means lower costs. AS I AM A PENSIONER COST IS IMPORTANT TO ME.You advertise that you give a Free Seven Year Warranty in all your adverts, which I found out too late is incorrect when I needed to put it through a service, which is a stipulation to keep the warranty. And your KIA garage in Bedford, quoted me a staggering £300 plus for the service, where I could get a Tin Pot car like this one serviced for £100 from my professional mechanic, who works in the trade and for a reputable garage that I have dealt with for over twenty years, or another VAT garage for £150.This suggests that your Warranty is not free and you are tricking vulnerable customers into buying your vehicles expecting good customer care and service. This is disgraceful and unethical and deceitful!!! It would be better to state that in order to have the Seven year Warranty, one has to purchase it on an annual basis and all your prospective customers would be prepared and either buy your cars or go elsewhere and not commit to this daylight robbery by overcharging innocent customers. Where is your Moral conscience and Honesty?

Today I paid Kia for 2019 property taxes of a vehicle I do not own since August 31, 2018 when I traded it for a new Toyota car. I tried everything to clarify the issue but they just decided to send the tax assessment to a collection company. I moved from Ma to IL, changed plates, sold the car in 2018, etc and the still kept charging me property taxes for the vehicle. Before this, I had multiple issues with the Kia financing department to the point that I had to get the general manager of the Kia dealer in Massachusetts to fix the issues with finance. Kia Sportage is one of the best cars I ever owned but I will never deal with Kia again due to the ineptitude of their Financial Dept.

New 2012 4cyl GPI AWD Sorento - Initially got 12mpg city, got excited when it started to get 14mpg. Now, it’s down to 10.4mpg. Have just over 4k miles on the vehicle. I contacted consumer affairs and was given a number to reference with the dealer service. Service found nothing wrong with the vehicle.I can get better mileage with 8cyl hemi. This is totally wrong and needs to be dealt with. My options are to trade it in and lose money, or look to the market or legal for help.

The week after I bought my Kia, the Kia dealership in my neighborhood changed to a Lexus. You would have thought the sales team would have told me when selling me my car. I thought I was getting a dealer near my place for easy repairs. So when I broke down with a flat tire, I called roadside. Im on a lease so covered. But they said I had to have my car towed to two cities away unless I wanted to pay for it and apply for reimbursement. They said Id just have to wait for my reimbursement. That reimbursement was denied after two months of waiting. According to Kia, I should have had my car towed and repaired over an hour away rather than the block from my house at the Discount Tire center I took it to.Trying to get them to respond is also a system set up to make the customer just give up: youre not allowed to talk directly to the department making the decision. Each call is to another department that has to advocate for you. That department is always backed up with calls. So to get 300 dollars back from an allegedly covered roadside service need, it has taken three months and it was denied because they closed the Kia dealership in my city.

I noticed about a year ago that my backseats were wet. I thought my child spilled water. However, they were really wet again about three weeks ago. Within the next couple of days the floorboards were soaked. It has rained a lot lately. Someone rarely sits back there so no telling how long this has been going on. I called the dealer and made an appointment on Friday for Monday morning. I was told I would need to pay an evaluation fee of $125.00. I have read that this is a problem with this car and other Fortes. They said it was the seal in the tail lights. Of course not covered by the warranty. They have replaced my tail lights in the past. How do I know that they did not cause this when they changed them. My car is so wet it fogs up and ice is on the windows in the mornings. They replaced the seals and sent me on my way ($230.00). I got home and noticed that the tire well (with no spare tire) was full of water. I cannot get this water out of my car. Also realized that my back windows will not roll down. I have done regular maintenance on this car at the dealer since I purchased it. You would have thought they would have noticed this when they do their inspections or when they changed the bulbs. I think they knew this was a problem with these cars. They should have done a recall or at least tell you they need to be replaced after a couple of years. Now my car is ruined and I will never get this mold out of my car. I purchased this car in April of 2013 (almost six years ago). While I was waiting for my car to get finished they had a salesman trying to get me to buy another car. He was trying to say that the sun caused the seals to go bad. Dont know what makes them think I would buy another Kia ever after this. I took it back to the dealer that night asking for suggestion on how to get all this dripping water out of my car. The back seats of rust stains now from the water. The trunk is growing mold under the carpet and on the well hole. They are suppose to call me back today. I have not heard a thing from them. They should have paid for this to be fixed. Had I brought it in the first time it would have been still under the warranty. I have been a loyal customer. I have replaced my tires twice there (which the first set went bad right after the warranty was out on them too). I have the weather mats in the car and in the trunk. I am in the trunk a lot. The mat was never wet. I had no reason to pull it up and look in and see that everything under it was wet and moldy. I did notice a mildew smell a few times in the car. A coworker asked me about a month ago if I had had any real problems with my car. If I had known about this I would have told him to stay away from Kia. I paid cash for this car and cannot afford to make payment on another one but if and when I can, IT WILL NOT BE A KIA. Shame on you Kia!!! I have seen several post about this problem on different websites. You know this is a problem and have done nothing about it.

Bought a used Kia Sorento 2014 from the dealership back on January 2016. Sometime in December 2016 started having problems with the doors not locking. Did not have chance to bring it to the dealer to check until February. Apparently, something is wrong with one of the Fuse and they need to replace the entire Junction box. I thought this would be a manufacturing problem and it will be covered by Kia. Unfortunately, it is not and the cost would be $875.00. Warranty is over 1 year so it will not be covered. On top of that, the dealer charged me an additional $120 because I also mentioned to check the rear view camera because it stopped working.A word of advice, Kia will charge you an extra diagnostic fee for every problem you want them to check. Tell me if this is not a rip off. Unable to do the repairs because the cost is too high so my doors do not lock and my rear camera is not working. I would never purchase another Kia and would not recommend it to anyone.

I had a 2009 Kia Rio. The engine blew in 3 years. Lets start at the beginning. Air conditioner went out and blew smoke instead. Back break disks lost a pin (explained no way anyone but a mechanic could do it.) Without it could have locked which could have killed me on freeway. Had an oil change at Kia and they never put the air filter back in. I drove over 32 hrs without it.Now the worst!! Engine!! Car broke down. Had it towed to Kia. They told me I needed a new engine. It was going to cost me 4,000. It wasnt even close to what it was worth. I called around and finally found a place that had a used one. That had the same miles etc. Only 2,000. I had them install it. Then I had a light bulb. It was still under warranty. Wtf why didnt the dealership tell me that?? So I made them tow it back to their dealership, give me a rental and fix it. Well that was not even close to the end! They took over 2 months to even fix it. Over 1 month to pay me back. Last of it the car still had major issues!! I went to drive it and the odometer wouldnt work, pretty much it was trash! I went to turn it in as a trade and they pretty much made me pay them to take it! I will NEVER NEVER GO TO KIA AGAIN!!! Neither will anyone in my family!!!

My passenger side air bag light went on and I was told that I would need a new bottom part of a seat which would cost me $1.542.00. I feel that this is a safety issue that KIA motors should cover. I bought this brand new 2008 KIA Spectra. I call KIA Motors about this and the man that I talked to was not a helpful person at all and said it would take two days to see if they could help. Well, they called me within a few hours and stated they would not help me out. 3 yrs old and the car has this kind of issue.

My Kia Sorento is as nice as a Lexus. It drives and handles very well. It has a very nice interior and the heated and cooled seats are great. The panoramic roof is nice!

I have a 2009 Kia Borrego. I had to replace first engine because it was filled with sludge. I contacted Kia dealership and was told I didnt have a warranty and they wouldnt replace the engine. I had the warranty in my hand and was couldnt believe this was happening. I bought the Kia for its warranty and now Im being punished. So after getting nowhere with Kia except they said they fired the salesman because he was misleading other customers as well. I got nowhere, just a warranty to look at not use. I bought a rebuilt Kia engine costing after labor 8000 and off I drove again. Not even a year later same problem, oil not holding and sludge in the engine.... what do I do now - put engine #3?

I have a 2005 Kia Sorento. I paid it off April 2013. I have had nothing but problems out of this car since then. There is all kind of noise from the engine and front of the car and back of the car. I spent $400 getting it fixed about a month ago. A week later it was messed up again and I havent driven it since.

Our car was totaled in a wreck on 12/15/13 and the insurance company has done everything asked of them and Kia Motors Finance KMF (Louis, Jenny, Ms. Palencia (sp?) and now a Mrs. **) have promised on on several different times that a letter of Guarantee would be faxed over to the Insurance Company so we can get this settled and we can finally get a new car. They then fail on their promise every time. Now they are using the holiday (MLK) as an excuse as to why it hasnt been done when weve been waiting since 1/14/13 (which is when the insurance co sent the evaluation to KMF). NEVER WILL WE USE KIA MOTORS FINANCE AGAIN! They do not care about their customers, they only care about $$$. Very sad!

I love my Kia Rio. It gets great gas mileage. I bought it used, but I will be getting a 2014 Kia Rio 5 door this fall.

I absolutely loved this vehicle (2017 Kia Niro) when I first got it. Now everything is falling apart. The rear driver side door sensor would not go off so they had to replace it. Plus two recalls. Now EVERY door handle pops off when you try and open the doors. And lastly, on the rear hatch there is some kind of oil leaking from the hatch. The car is 3 days over 1 year old and it is piece of junk.

After purchasing a new Kia Sport and financing it through the Kia finance I have had one bad experience after another. I set the vehicle up on auto payment and that went fine for 1 month. After 1 month Feb 2016 I received a letter stating the payment was not made. I called and explain to the finance rep that it was set up on auto payment and that I even tried to go online and make the payment and I was not able. After some looking into the matter the rep informed me the car was totaled and they had some sort of insurance hold on it. I told them this was a mistake as the car was not totaled . After verifying insurance etc... they have not been able to successfully release the hold on this vehicle.It is now May 28th and I have called at least 10 times to resolve the issue with them with no success. Just a lot of promises to call me back, to get the issue resolved and still no success. They do not seem to have any clue how to resolve issue from department to department. Now after 3 months they are sending me collection notices and threatening letters. I have consistently attempted to rectify the problem and they are ineffective and lack any sort of resolution capacity. PLEASE KIA get it together. I refuse to pay another dime till I have something in writing stating this situation is your problem. I do not want my credit ruined because you put a hold on my vehicle by mistake. And furthermore what about the other party who totaled their vehicle. What misfortune has KIA perpetrated on them.

I bought a Kia Rio 2010. It only had 50,000 km on it. It was a standard and the first month I bought it, the entire transmission had to be replaced. Then the radio would stop working or my lights would not turn off. My brakes made a screeching sound since day one. Then on September 2nd, 2013, I had a car accident and rear ended a truck and totaled my car. Not one air bag imploded and as a result, I had a concoction and lost consciousness. Not one lawyer in Toronto wants to take my case and Kia has done nothing to help me out or the car insurance.

I bought a 2021 KIA Stinger and they have an Important Safety Recall. I have been on the phone with the Service Manager at KIA in Frederick, Maryland a few times today and I have been on the phone with the KIA business office most of the day, trying to get a loaner car till they can fix my car which is not till Monday. They are REFUSING to give me loaner car. I have a fulltime job and a 3 year old and they are just flat out saying we will not get or give you a loaner car. I am so upset that they are holding me to get a rent a car for a RECALL they have. The service manager at the KIA in Frederick, MD is so rude and nasty she has no right being in the customer service field. I have never been spoken to as I have been spoken to today by both the service manager and the recall department at the business office. I have reached out to the BBB and I am now speaking an attorney just in case my car breaks out in flames. The paperwork clearly states the following Park your vehicle outdoors and away from other vehicles or stretchers until you have the recall performed. And they still will not give me a loaner. This is unacceptable. I hope anyone that is looking to buy a car stays clear from KIA automobiles.

This car has been nothing but a headache! For starters, the mileage stated in my sales agreement is about 6,000 less than what was actually on the vehicle at the time of purchase. I didnt catch this discrepancy until about a month later when I brought it in for an oil change. I tried contacting a regional manager, who promised to look into the matter, but continuous staff turnover lead me nowhere and I was very pleased with the vehicle at the time, so I just gave up, which I clearly regret.After about a years time, I needed to replace the battery, which I paid for out of pocket because I was told it was only good for 30,000 miles. I just discovered this is not true and it should be covered for 2 years?! Soon after, my car broke down on Christmas Eve and I was told it was something to do with my fuel injectors. Once that was fixed, it broke down AGAIN a few months later and Kia kept it for weeks trying to figure out the problem. They put in a new computer, and when that didnt work, they replaced the whole transmission. This was covered under warranty.Just last week I was pulling out of a parking lot, and another car was speeding around a corner so I accelerated hard in order to avoid being hit. Then my car just stalled, so I pulled over and tried to restart it. All my warning lights came on and it wouldnt turn over. Also, a bit of smoke was coming from the engine. I had it towed to the dealership, and now they tell me the engine is seized because there was NO oil in the car. I had my oil changed less than 3 months ago, but I am just now due for one based on mileage. No oil lights came on prior to stalling, no signs of oil leaks anywhere, and no noises at all.The repairs are not covered under warranty because I am missing 2 service records, and there are times where I have gone about 1,000 miles over the recommended miles between oil changes (I was told about every 7,500 miles at time of purchase). There are 83,000 miles on the vehicle now, and I am so upside-down in my loan its not even funny.. not to mention I am 8 months pregnant! This car is the biggest regret of my life!

On 11/25/18 I purchased a vehicle from KIA of Irvine. They totally scammed me on the service and maintenance contracts and also the theft deterrent on the car. They went as far as to fraudulently forged my signatures on the maintenance and service contracts. Those two added up to $4000.00, they also snuck in $1495.00 for the theft. So a total of $5495.00 added to my contract without my knowledge of it. The people that work in finance are nothing less than thieves and liars. None. And for you people that work in sales your hands arent clean either. You might not be directly involved in the fraud and the Payment Packing that is being used in finance, all of you most definitely are aware of whats going on over there in finance. When you guys forged my signature on those two contracts, you then submitted them for payment and then received payment for them. That is fraud!! And I am 100% convinced that the owner of this dealership has got to be aware of the practices being used there to commit fraud to scam their customers out of money. HE KNOWS. Every one in sales and finance are all thiefs and I assure you, that you will get what you have coming.

Blown motor at 89,000 miles - Engines started burning oil all of a sudden. Dealer says it needs a new engine for $5k. I cant afford it. This car is driven by a grandma and this should not happen. Many other Kia models and years have similar problems and theyre covered by a recall. Why not mine?

I had a (brand new) Kia Soul (2016). It shoot back out of the driveway without me. It nearly kills me if I had not jumped back in it, it would of. Anyway QBE would not send it back to Kia. They fixed it. Long story but it was written off in the end but I found out that that car that was never fixed. Was sold at an Auction for 10,000 as when it shot back out of driveway it had only done 11,000 Km so it looks good but the car is a killer. It will do the same to someone else. I told Kia but they did nothing. It will kill someone. This car was in park with the handbrake on!! Think car makers are as bad as car dealers. Just crap!! Kia knows this car yet has done nothing to help!

The passenger light would remain at the on position when a 130-lb. passenger is seated. The dealership, after three attempts to have it corrected, stated that the car system is not at fault. I was advised that the passenger should buy a lumbar support to move the passenger further into the seating area and that the passenger should not cross legs. This would result into safety issues if involved in a crash.

I have a 2011 Kia Sorento with 82,000 miles that I have just been told has a bad rack and pinion. I have been told by 3 mechanics at various places that there have been multiple bulletins out about this issue with the rack and pinion with KIA Sorentos yet KIA will not cover the issue or have a recall! I think it is time to get the news media involved. There is something wrong with this!!!!!

I bought a 2011 Kia Optima. Loved my car. One day motor locked up. I took to a dealership because I had the recall letter on the motor. As I was dealing with Kia the dealership had car towed. I never received a letter and when I called to check on the car they told me it was towed but dont remember who towed the car. When I finally found my car it had done gained storage of 10,000.00. Are you ** serious? Now I am out a vehicle. Kia sucks and I swear I will never deal with them again and will talk anyone out of buying a vehicle from them.

I made an appointment a week before my appointment. I was very specific about the recall over the phone when I made my appointment. I have came in. I was very specific when I talk to the front desk why I was there over my recall, I even told them if I need to pull out the paperwork, they corresponding with me acknowledging why I was there. They have told me it will take 2 1/2 hour. After sitting in the lobby for 30 minutes I went to the front and I noticed my car has not been pulled in the back so I asked them if they can take me home like some other dealerships do. After talking to them more about this recall they told me that the parts not there and they were trying to do something else with my vehicle that wasn’t approved. Now in February 5 they wanted to put a liner in my gas tank. I told them I did not wanted that done and that’s what they were trying to do and charge me $160 for it without my acknowledgment. Poor customer service. They don’t listen to the customers and after all this the man looked at me like I was the one confused. I would definitely not recommend this business. They honestly don’t care about their customers.

Kia does NOT stand behind their 100,000 mile warranty at all. Bought 2006 Sedona new. Within 12k miles, both left and right turn signal lights going out all the time. Head lights burn out every other month. Front rotors and brakes need replaced, 12k and again and again. Bolts came up missing on sider door. Thermostat caused the check engine light to come on. NONE OF these item were covered! AC compressor went out twice, was fixed under warranty. At 60k, the Air bag light came on. Again not under warranty, 1500.00 to fix that. More headlights and turn signals all throughout the ownership of this Van. Rotors and brakes again. Blend door for AC and heat making a clicking sound in the dash. Valve covers leaking. Rattle and clunks in the front end now. Intermediate No start, No Crank, battery is good. All electrical items work with no crank no start. Found out this is a Junction box where all the wiring connect to along with the engine disable and key fob. Now the key fobs have to be reprogrammed at the dealer and they want anywhere from 52 to 80 dollars for that? This has to be one of the worst designed and most UNRELIABLE Brands on the road today.

I inherited my parents 2003 Kia Spectra. I was driving it on the freeway when all of a sudden the right rear tire froze up causing me to have to pull over to the small shoulder in the inside lane. I immediately put on my hazards as I was still halfway in the lane. I turned the car off then back on again. I was then able to continue on to my destination. When I got into the car again to go home, it seemed to run fine. Then when almost home it did it again. I was luckily close to a Les Schwab who said it was my brake lining, which had broken in half. They said that it has been happening to 2003 to 2005 Kias, they had three just last week. I have heard of no recall for this problem, but something needs to be done about this before someone is killed. I have to have them repaired, which cost me $270.

2013 Blown Engine - PLEASE HEED the WARNINGS on these VEHICLES. We change our oil every 3,000 miles, and we have 90K on this vehicle and no lights, no problems, when the car starts making a large knocking noise. We pulled the car over and checked -- oil was fine nothing abnormal, so took it to our mechanic who said the engine was blown. DOOO NOT BUY KIA.

The Car is Kia cerato 2011 with identification number of KNAFW411BB5369214. The purchase date was15-7-2011 and the number of kilometers is 9000. The car has been received on 15-7-2011 from the main branch (Abu rRwash, Cairo /Alex. Desert road) and after one month from using the car, it was noted when two persons ride on the back seat that a crack sound in the suspension system is heard. I went to Kias agent Elgendy 3S Elmahalla Elkobra branch to solve this problem and accordingly, after the maintenance, the sound disappeared. After five days only from the maintenance, the sound comes back again. As of now, I went six times to Kias agents and every time sound disappears and comes back after 4-5 days from maintenance. I have sent more than one complaint to the Egyptian International Trading & Agencies Co. and until now the problem is not yet solved. Upon this, I have advised all of my friends and relatives not to buy any Kia cars as bad after sales services increase customer dissatisfaction and negatively affect Kias sales and reputation. Finally, I need my problem to be solved; otherwise my car needs to be replaced. Thanks and kind regards.

If there is any attorney out there my last post is big. There was a Engine recall due to the engine creating oil sludge. Hundreds of people out of a car and accidents due to the car locking up and shutting down. Consumers are being told its due to lack of changing oil.

We are writing this because of an incident that we had on Saturday, October 8, 2011 at Valencia, CA Kia dealership (a.k.a. CA superstores KIA). During our visit, weve had a very difficult situation and inappropriate matter with one of the sales managers, Raldo **. At the beginning of purchase transaction (after weve mentioned about the final quote that the dealership agreed on), Raldo ** started yelling with anger and stomped out on us. Offensively, he doubted us about the price that the dealership gave us. This made us very uncomfortable and it was extremely rude behavior. We couldnt find any reasons of Raldo **s attitude. Weve never had such an unpleasant experience and being insulted before.Later, he came back and weve tried to tell him that we didnt appreciate his demeanor. However, he totally ignored us and walked away again for the second time without any apologies. It seems like his main focus was on something else, not selling a car. Weve requested his business card, but he refused to give it out and told us that he doesnt have it. Therefore, we are doubting his qualification as a sales manager. Absolutely, we found zero customer skills and business ethic from this person. We werent expecting a top service, but at least he didnt need to be rude. Based on todays bad experience, we believed that we are not the first and only customer who have received this type of treatment. Weve lost our time and effort.Unfortunately, we could not purchase the vehicle because of the above incident with Raldo **. We are very disappointed and will not recommend to any friends and/or family members about this Kia dealership and his service. Finally, we strongly not recommend this person to any future Kia customers.

I am suffering because of my sunroof in my Cerato 2010. I went on 13/10/2011 to the agent in Cairo to fix my sunroof, but till now, they are telling me that the spare part is not found (I think the problem is the roller). I am very frustrated and I hope to fix this problem with an agent in Egypt sooner. Thanks for the help.

I brought my 2009 Kia to the dealership for a free upgrade on the covers for the back of the rear seats. And they also completed a free ECM upgrade according to Kias recommendations, without consulting me before doing so because Kia states that they have the right to do any and all upgrades without asking the owner of the vehicle while the vehicle is on their property and being serviced. I wouldnt have stopped them before or after, why should I, any free upgrade for my vehicle is great... but about a week or so later, my transmission started jerking when the automatic transmission downshifted from 2nd gear to 1st gear. I brought it back to the dealer and they said that since there were no warning lights or codes for the problem, they didnt know what to do. So they waited for info from their tech line. Time went by so I made an appointment for them to check my transmission fluid level again. Being it’s a sealed transmission, I am not qualified to check it and according to Kia Corporation, this transmission fluid in the V-8 is Lifetime, no regular changing is needed. The fluid costs around $80 a quart!!!!! Really???I brought my Kia Borrego to the dealer for the appt to check the transmission fluid level and the service manager said that they couldnt check the level until I prepaid for a couple of quarts of fluid due to the high price of it per quart and also that they didnt have any at the dealership and would have to special order it and receive the fluid before they checked the transmission fluid level. Im fuming! So, I politely with a smile showed the service manager their maintenance service checklist that they performed on my vehicle when they did the ECM upgrade. On it, it says that they checked all fluid levels and checked my transmission fluid level and it was signed. The service manager quickly declined saying they couldnt check it and didnt check it. So they were falsifying documents by saying that they did but now they dont. A few days later I made an appointment to talk to the Owner of the dealership. And after a bunch of defying belief of my issue, he supposedly bypassed the service manager and asked the mechanic directly if he checked the fluid and the answer was yes. Hmm, as for the hard jerking of the transmission, the Owner says that that is normal, most Kia vehicles downshift hard. He said that his Kia downshifts hard!! Its getting deeper.So I brought my Kia to a different dealership in a different city and their solution, remove the transmission and a used transmission was installed due to my extended warranty outside of Kia. A few months later, the hard downshifting starts again, mostly when the motor is cold, not from the weather, just after setting for a while. I brought it back to that dealership and they reset it back to its norm and made it worse. Now it’s doing the hard jerking all the time at the 2 to 1 downshift. From the get go, I told both dealerships and warranty people my thoughts and I blamed it on the ECM upgrade. Why would two transmissions give me that same problem?? My original transmission had around 90,000 miles. The used one had 30,000 miles. Ive put over 4,000 miles on the used one. Im waiting on answers from the second dealership on how they plan to correct this problem again. Im tired of all of this. I want my vehicle repaired correctly. I have an extended warranty up to 100,000 miles and a 1 year warranty on the used transmission that is in the Kia Borrego now. Any ideas or help will be greatly appreciated.

I bought a 2012 Kia Soul. I bought a new car because I live up north where the winters are cold. So I wanted a new car with a good heater. I dont have that in the Kia Soul. The temp gauge in the car drops and I get cool to lukewarm air. I have taken it to my dealership and they had it almost 2 weeks and nothing. They keep telling me it is normal. I have had several cars and none of them had them temp gauge drop and get warm air or cool. I was told that Kia put in a larger radiator than is needed for this size car and they wont do anything about it. If this is as hot as the Kia Soul gets, then Kia should not be selling it up north where the winters are long and cold. As anyone else had this issue.

I was driving in my 2012 Kia Sorento on a beautiful 60 degree last month (November) and my sunroof suddenly exploded. It sounded like someone had shot at me. The glass shattered and fell all over me. Luckily there were no other cars around and I remained calm as possible. I had glass all over me. I had large pieces to tiny shards of glasses in my lap and all over the car. I drove the car to the dealership to find out I was the third one in the last couple of months this has happened to. Upon doing some research on the Internet, this is becoming a Huge concern with 2012-13 Kia Sorentos. This has happened to several people. The dealership had my car for about 3 weeks. Kia did fix it at no cost to me. However, I am very lucky I was not hurt or even dead. This is a problem that needs to be investigated so someone does not get hurt.

I purchased a 2008 KIA rondo in 2012 with 19,000 miles on it from a Kia dealership. We are now into 2015 with 51,000 miles and the engine is locked up! All I can say is they make really crap cars for an engine to lock up at 51k. I took great care of my car, getting all oil changes and services done on time. I will never buy another Kia and I will steer anyone I know from Kia as well.

I bought a Kia Forte for my daughter in 2016. She had the car for about 6 months and it was totaled when a hog ran onto the highway during a night that had heavy fog. We had the gap so I wasn’t worried because it was my understanding they pay the car off. I had asked multiple times if this would affect my credit and I was assured it wouldn’t. The car was totaled in March and in September I get a bill for around $1,100. I called and was informed that gap didn’t cover everything so I paid the bill. I go to purchase a car last week only to find that they had put delinquent payments on my credit report until it was completely paid off. That was from May to November they put delinquent payments every month. I called to get this removed because that wasn’t what I was told. Kia absolutely refused to remove it and informed me that in the contract you have 120 days to pay off the car. The gap didn’t even pay their part until June. They clearly don’t care or try to work with people. I will never purchase from them again. The man told me that they never said that and acted like I was the enemy. It was on a recorded line, but it is clear what kind of company they are. Save yourself the trouble. Don’t buy from them. This is the first time that I had ever had to use the gap and if you buy from them and it happens to you they will screw up your credit.

It makes me sick to watch the sandman Kia commercial. My young daughters watched that. What is wrong with you people? It’s so degrading for women. Cant our children watch television without being bombarded by sex? Geez, its about a car, not about sex. It makes me sick. What have you become, numb to morals. Im the Virgin Mary, but we have to start drawing the line somewhere. I will never buy a Kia now, just for the fact of the commercial. I will do everything in my power to talk people out of supporting any company that does that.

I was on the freeway when my Sorrento steering wheel and brakes locked on me. I couldnt stop the car. It started malfunctioning and when I proceeded to stop the car from veering off the road, I had to place my hand on the gear and force it into park in order for it to stop. I was stuck out waiting 3 hrs for my husband to rescue me... on the side of the road. And when I restarted it to drive it back home I had to drive under 50 miles with the hazards on the whole way there. Once I got to my exit the car malfunction again and proceeded not to stop but kept going and I was forced again to put it in park in order for it to stop. Im still very much upset about it when I got home I cried because I couldve ran into a innocent person along with my life and really caused a lot of damage. Im thanking God that everyone is safe. But I dont know how Im gonna get into that car again. Im literally terrified of my Sorrento now.

My leased Kia had a seized engine THREE weeks ago. Still in shop. No ETA on repair. Kia customer service NON existent to me. Do NOT purchase anything from this company. They do NOT care about consumers.

I have a 2014 KIA Sorento. I purchased this vehicle with the 100,000 mile/10-year warranty extension. My Sorento started having SiriusXM Radio reception problems around July/August of 2015. It would sporadically lose the signal and a NO SIGNAL indication would appear on the radio display. These signal losses occur no matter where I drive my car. I showed King KIA of Gaithersburg some of the many pictures I took of the radio front panel when the failures occurred. King KIA tried to fix the problem several times between December of 2015 and June of 2016 without success. King KIA then requested assistance from regional technical assistance. KIA Motors sent Field Technical Service (FTS) representatives to King KIA to check out my vehicle and the SiriusXM radio issue. The FTS technicians test drove the vehicle for 15 minutes, reproduced the problem, and then stated that this is normal operation from signal being blocked.When I realized King KIA might not have the expertise to fix the problem, I called SiriusXM Customer Service for help and forwarded more radio-failure pictures to them. Sirius Customer Service stated that the problem was probably the antenna or the Sirius Radio itself. After several calls and emails with Sirius Customer Service, they elevated the issue to their Technical Department. The SiriusXM Senior Director of Repeater Operations, Mr. Russell **, called me to discuss the problems that I was having with my SiriusXM radio and to offer his assistance. He said his office is located in DC and is near the route I travel to work at the Washington Navy Yard, in D.C. He stated that none of his employees, most of whom have SiriusXM radios, have experienced this problem, and some of them drive a similar route that I drive from Germantown. The director also sent me an email stating that the SiriusXM technical team had tested the route that I drive from Germantown, Maryland to the Washington Navy Yard and found no reception problems, signal outages or interferences. I contacted KIA Consumer Affairs and forwarded more pictures and asked for the KIA final report. Ms. Britney ** of this office stated that KIA would not send the final report without a request from a Lawyer. At this point I decided that I would obtain legal help, so I retained the Law Offices of Karpel, Link & Caporaletti, of Rockville, Maryland through my legal assistance plan offered by my employer, BAE Systems. With legal help it appeared that KIA Motors was willing to consider the Lemon Law and asked What is your clients demand? My lawyer replied that I wanted them to fix the radio issue or replace the vehicle with one with a working SiriusXM radio. My lawyer asked that KIA Motors provide the KIA final report that they would not provide directly to me. Not long after that KIA Motors stated that the issue was elevated to upper management, who determined that compensation would being denied at this time. They still did not forward the KIA final report. KIA Motors last email to my lawyer stated that they feel this is normal operating based on the area that I live. This email also referenced the very first invoice from King KIA of Gaithersburg (Ro# **) of 12 December 2015. This was the first time the mechanics had looked at my vehicle concerning the SiriusXM radio issue, where they found (incorrectly) that the signal fades only on 2 stations. The final email from KIA Motors also stated my radio performance is normal based on reception from the different radio stations. KIA motors forwarded pages from an Owners Manual that explains the process of AM & FM (not satellite) radio reception. Note that my vehicle does not experience any problems with the AM & FM station, only the satellite stations. It appears that KIA Motors has ignored all of the evidence that my lawyer and I have provided. I feel that KIA Motors has not read the emails or examined the photos I had provided, or they believe the little guy will eventually go away.The following is some of the evidence that we have provided to KIA Motors. 1) The signal does not fade, it is completely lost with a NO SIGNAL or WEAK indication on the radio front panel as we have proven with the many photos. Note that I have over 200 similar pictures saved on my iPhone if needed for proof of times and locations of the signal loses. 2) The signal is not lost on only 2 stations. It is lost on every satellite station I listen to and everywhere I drive as shown in the photos. 3) SiriusXM radio is not operating normally in my vehicle since it does not happen in other vehicles. For example, it doesnt happen in my car pool members two cars, who has provided a written statement. It didnt happen in the 3 or 4 different KIA loaner vehicles I used when my vehicle was in the shop at King KIA. And, it has not been reported as an issue by any of the many employees at the SiriusXM offices in DC with SiriusXM radios in their cars.4) This SiriusXM radio signal loss is not due to the area I live or drive, and is not being blocked or interfered with. This is based on emails I have received from SiriusXM Customer Service, and from the SiriusXM Senior Director of Repeater Operations and was forwarded to KIA Motors via my lawyer. 5) The King KIA service manager, Mr. Bill **, believes there is an issue with my SiriusXM radio reception, but is unwilling to say it is due to either the equipment or the installation in my vehicle, since his service department has tried everything they know of to fix the problem.After the last KIA Motors communication with my lawyer, my lawyer has declined to support my case any longer, and suggested that I file my complaint with the Better Business Bureau and/or Montgomery County Consumer Affairs. My suspicion of this terminated legal service is that the legal service offered through my company doesnt pay the lawyers their normal fees, and they consider my case not worthy of their efforts.

2006.5 Kia Optima EX - This is the worst car ever. I purchased it new and have had trouble ever since. First, the headlamps bulb on low burned out. The dealer rep said it was the alternator. A new one was put on and still the same problem. New headlamps were installed and still had the same problem. Lighting for nothing - I cant see driving after night on low beam. The starter went out. The factory alignment was bad and the dealer could not fix it; I had to pay to get an aftermarket cam for it and a front end alignment. The switch went bad on the 6-way power seat; the brakes wore out too soon for normal driving. Two sets of tires worn out due to not being in line when the dealer said there was nothing wrong with it. And the straw that broke the camel’s back: it is not worth anything, not even to a dealer. So having said all this, I would tell everyone to stay away from Kia. It’s a good looking car but a pile of junk.

My 2013 Kia Soul, still under warranty, has major engine problems. An independent mechanic says its a cylinder. Kia refuses to repair without all service records since purchase. Many oil changes were done at home!! Im out a basically new car!! Anyone know of a class action against them about this matter? I know they had the same issues with Kia Sorento.

2003 Kia Sorento - I used our savings money and paid cash for our Kia and it only had 4,000 miles on it. Now, it has 53,000 and it needs a new engine. The wrist pin went out on it. Well I thought we had a warranty on it, 100,000 miles or 10 years. Wrong! They told me my warranty ran out in 2008 and I bought it in 2005. I am so mad about this because I am on disability and I don’t have the money to put a motor in it and I think it shouldn’t have needed one anyway. This car still looks brand new inside and out and has been taken care of. So now, I have a beautiful car that’s paid for and doesn’t run! A motor should last longer than 8 years. I love my Kia but I don’t like they wouldn’t do something about it! I will never buy a Kia again. My daughter just bought a 2013 Kia Sorento because she loved mine. I sure hope her engine runs well!

Everyone I know that has a Kia seems to have a problem with the car cranking but not turning over. It is the CRANKSHAFT SENSOR. I hope this helps. Its about $60 at Autozone - on my 2005 is located under the belts on the passenger side.

My wife and I bought a used 2012 Kia Sorento in Sept. 2015 with a 2.4 liter and a GDI engine. Well this past sunday Oct. 2nd 2016 the Sorento was making loud metal noises in the engine and while driving it stalled. I pulled over and sat for a little while and started it up again and drove it to my inlaws. The next day oct. 3rd I drove it to Kia Horne here in Gilbert AZ. They looked at it and told me that there is a LOT of slug it the engine and metal noise in the lower part of the engine. They told me that it was able to be fixed and I would have to spend 6900 for a new used engine. The next day I told Kia Horne that I would produce the oil change documents for the past year. I was able to get 4 receipts but not the 5th one even though I knew I had received 5 oil changes within the past year. Well its been a week and my extended 100,000 mile warranty will not cover the repairs also because of the slug. The Sorento is at 85,000 mile at this moment. I found that there is a lawsuit against Kia for producing engine that were manufactured wrong and still sold knowing this. The Claim states that the Theta 2 liter and the 2.4 liter GDI engines contains defects that cause a restriction of oil flow through the connecting rod bearings and other parts of the engine. The claim also states that the defect causes stalling and complete engine failure at any time, including while driving, making the problem a serious safety hazard. The lawsuit claims not only did Kia conceal that the engines are prone to failure, but the automaker concealed the defect from consumers to keep selling the vehicles. The reason why I am leaving this information/review is to see what more can I do to get my car fixed by Kia and or join the lawsuit or start my own in Gilbert AZ.