I brought my used 2007 Kia Optima in June 2011. A few months later, the red air bag light on the drivers side start coming on. It stayed on. In April 2012, I thought my problem was solved when I received a recall letter about the air bag. The dealer stated that he fixed the problem but the red light is still on. He stated that there was another problem with the passenger side air bags. I did notice that side too. I will not pass car inspection in June if the light is still on. To fix the problem, it would cost $1,000.00 to replace the seat because Kia hasn’t recalled this air bag.

I bought my Kia Sorento new in 2011 and I love this car. Could not ask for a better car for the money. It gets 28 MPG, and never any issues. Its very comfortable and a joy to drive.

Kia defective forward collision avoidance being blown off. I called Kia Consumer Affairs after our local Kia technicians replicated a malfunctioning FCA system, reached out to the Kia Corporate Tech Line to troubleshoot, and the Tech-Line refused to acknowledge any issue. To them, if the Forward Collision Avoidance system was working while in Cruise control mode, it was functioning fine. The system is supposed to apply brakes and give an audible warning when NOT in cruise control. And it had worked - twice. But never again. Although it does apply brakes when in cruise control mode and a car slows down in front of you. In order to replicate the problem, the local techs nearly wrecked my car while doing a white-knuckle test without cruise control. No alarm went off / no brakes came on. The system was not functioning as advertised to prevent sudden collisions when driving in regular (non-cruise control) mode.I called Kia Consumer affairs and they opened a case number for me. They reached out to the dealership to confirm the problem their techs found. They said they would have a field-tech come and examine my car. BUT Field tech called the tech-line, who said there isnt a problem, and field-tech refused to come examine my car. Kia Consumer Affairs blew off the problem and said they cant go over the head of the Tech Line. Really? VERY BAD CUSTOMER SERVICE since everything is circular and the Tech-Line is God. Its supposed to work on paper, so the Tech-line believes there couldnt possibly be an actual problem with their product. So much so, they REFUSE to have one of their corporate techs look at it in person to verify the problem themselves!So, this is a safety Hazard. I spent $$$ on a high end technology warranty package. The vehicle is just 1 year old, and the reason I purchased all the safety features is null and void. And there is nothing I can do about it. Kia Consumer Affairs Department has no power to request something to be looked into that the Tech-Line doesnt want to acknowledge. This is not right. Even the Kia Dealership cant believe this is happening. But they, like me, have no power. DO NOT BUY A KIA VEHICLE. They have a serious issue with this safety feature and refuse to look into it.

I own a 2012 Kia Soul and as Ive read previously in a Sorento post, my engine also went out. I was on the interstate with my grandson going about 75 mph when I heard a loud knock, my dashboard lights all flickered like Christmas lights, and my car stalled. Luckily, I was able to pull over from the fast lane to the side of the road. Kia has had my car for 3 weeks. The dealership and I have called headquarters multiple times with no response from my case manager. No one has provided me with a rental car. I have to pay for a rental out of my own pocket. I dont see my make or model on the recall list but I obviously have the same engine issue as the other Kias. My car barely has 100,000 on it. It just flipped like the week or 2 before the engine went out.

KIA makes a good car, but your experience with them as a company will be TERRIBLE. KIA delayed (by several months) applying the payoff amount to my old Sorento I sold to them, after I purchased a new one. This ruined my credit because KIA falsely claimed I did not turn in the car and never paid the last payment. This was all lies that they sent to the credit reporting agency. Customer service only transferred me to collections -on a car KIA purchased from me months ago. No one cared to listen or help. I resorted to a consumer lawyer and will hopefully get this resolved. After I involved a lawyer, I started getting letters from KIA in the mail stating I owed money from leased KIAs I had years and years ago. I will never buy from KIA ever again. They will take your money and keep taking, and when they do not apply it to your account, they turn you in to collections.

I think we have seen enough of the Kia girl. She was cute at the beginning, but enough is enough. She has a Billy Mays irritating voice. She still is cute but lets scale back on the advertisements or get another spokesperson.

I would stay away from Kia vehicles as their engine build has proven to fail. There were recalls on Kia Optima engines, which my husband own and had engine failure. Recently my 2010 Kia Forte engine has failed. Less than 10 years old 120k miles, bought new, service and repairs all done at dealership and suddenly engine goes out. Called Kia and their customer service is rude as ever. My family will never again purchase a Kia.

I just noticed a bubble on the hood of my 2010 KIA Soul. I called the dealer and they said that Kia only warranties paint for 3 years or 30,000 miles. Well, it just so happened that although its within the 3 years, I am over the mileage by about 15,000. First of all, what do miles driven have to do with paint? I told him I keep it garaged at home and under cover at work. It rarely gets sun exposure other than when Im driving. Im not happy!

I purchased a 2014 Kia Sorrento brand new. After the warranty expired around 130,000 miles, my engine blew a rod and destroyed my engine to a point where it needed a new engine. I just had $8,000 in repairs on the engine done 4 months prior to this happening. The dealership (Cronin Kia, Harrison, Ohio) said it wasnt related to the work that was done 4 months prior. HIGHLY suspect of that. I called Kia Consumer Affairs and put in my complaint and made a claim. They said it would take 24-48 hours to get an answer to see if Kia will put in a Good Will towards replacing my engine. After calling them every other day to get an answer, THREE weeks later they said there is nothing that they will do for. WORST car ever! Worst experience EVER! I will never buy a Kia EVER AGAIN! And Ill be sure to let the thousands of people I personally know that to never but a Kia ever again!

KIA has stated that everything refers back to the Owners Manual for everything. However when you buy a vehicle brand new an individual is not given a copy of the owners manual to read prior to buying the vehicle. In trying to get my blown motor covered by the warranty, I have found out that if you do your own oil changes a person is supposed to keep all of their receipts and put them in the manual. Not all people are of the personality to keep all receipts so this is not an excuse for them to deny the coverage of the warranty. I took the vehicle into the dealership because it had a problem in Feb. and they said it was low on oil at that time and that was the problem. Only a vehicle with 28K miles should not be low on oil when the last oil change happened at 24,830. Now at 33K the engine is blown and KIA is refusing to honor the warranty because they are saying it was a lack of maintenance.

I was having my van serviced and fixed. I needed an oil change when my air bag light and check engine light came on. The dealership said that in order to check out the problems it would cost me $90.00 per problem. So I went to lock my doors, and the remote didnt work so I had them look at that. Now the other remote doesnt work either so they checked that out too. They said both remotes do not work . I find it a little weird that both dont work. The car is 4 years old and the one key and remote are in my safe, just in case I lock myself out and so I dont lose them. I would like to know if there is anything Kia can do for me and my family. Between me and my family, we own four Kia cars and we love them so I really hope you can help me.

I arrived to Kia at 8 am on Saturday 2-18/17 because my car was making noises when I pressed on the brakes. After 2 hours the rep came to the waiting room to speak to another customer and when finished he yelled across the room at me maam your car probably needs brakes then walked off...duh. I told them that when I got there. After another 30 min the same guy came to me stating my car needed brakes and they dont have them and it will be a few days before they can get them. My options are 1. drive away and come back in a few days to have my brakes changed and try not to drive too much because if additional parts go bad I will have to pay a lot more and they may not have all the parts...they really told me that. 2. Pay for a rental car until the parts come in and they can get replaced. They refused to get me a liner at no fee. 3. They could order some brakes from the auto parts store nearby and use them, but they may be noisy and not last. Wtf. I drive a Kia Sorento 2014, I come to KIA to get KIA parts. This is the first and last time I come here. So horrible.

I bought a new 60,000 dollar vehicle Kia Sorrento, I have had to boost it first thing in morning, I have had to boost it when out shopping in parking lot. I went into Kia and they said they would charge me 140 if they could find nothing wrong. I should not be charged anything as there is definitely something wrong. Sorrento is loaded and they said if youre using a lot of things in car it takes 18 to 20 minutes to charge battery back up. I boosted it yesterday in parking lot of bed, bath and beyond drove around 20 min, came home parked it, just went out to start it dead again. I think either battery is not big enough to have enough reserve power or parasitic drain or it’s not fully charging (not my fault).Yesterday the light over the button for locking door went out. As I said vehicle is new under 12000 kilometres. I think it is terrible youre dead in the water after you buy a 60000 dollar vehicle. I regret buying a Kia, this was my first and never ever had this prob with another vehicle. People beware, I sure do not want to be left walking in 40 below weather.

Proud owner of a KIA Stinger GT, so called top model of KIA (please go to last sentence if you want the short version). I have owned may new cars in my life and had never had so many issues with any of them but when I had issues I was serviced properly and got a courtesy car for the time of not having a brand new car. I understand that 3 year I would not class as brand new but anything between 1 and 2 year and less than 50,000 km I would. 7 year warranty is only as good as the service they provide and what does it help if I cannot drive my car because it is in repair because of manufacturing faults. A few things I came across from brand new, paint chips like glass. The smallest stone will leave a damage (compared to my previous car which I had for more than 4 years), in 2 month I had more stone chips than in 4 years with my Mazda 3 SPS25. Nothing changed in the way I use the car or where I drive it.When picking up the car brand new already had water mark stains which they pretend not to see till I pushed their nose down on it. The leather seats had already indent/loss of shape. When I had a puncture on the front tire (15ks) the service center advised that the tire would be repairable, no issue with the puncture but the manufacturer put a tire on which is unsafe and has a huge shaving inside (Continental Tires), this tires were not on stock and I had to replace 2 front tires to be safe again. The thread was not even halve used, I sent Continental a photo of the tire and they ask to bring the tire to them. Well normally I do not hang my broken tires around my neck and as this is a wear and tear item I was under the assumption that it would not be covered by warranty and left it with the tire service.Next day I called them to ask if they still have them but they were picked up ($500 down the drain). All this thinks I can live with after all this Stinger is a nice car and when you pay for top model you have to expect top problems (a little sarcasm :-). Moving on now having 25,000 km (15,500 miles) on the car and coming out to my garage to find the car dead as a 10 year old battery can be when used in a start stop system, non of this is applicable to my car and the winters are very soft in Australia. I blamed my selves for not being careful when cleaning my car (no one else is allowed to clean my cars, Im very fastidious with my car) and may have left something on overnight. Hard enough to find out that battery is in the boot and it is not accessible when electric is down. I called KIA service to be told battery is not a warranty item (wrong, their terms and conditions states 24 month, car is only 17 month old).Well in the end I called KIA roadside assist and they came very fast (kudos to them) and they replaced the battery without any bad comments. No charges, me happy camper again, till I went away for 2 days with my other car and the car was dead again. I had to go to work as I had very important meetings and interstate customer flew in for this meeting so I was unable to accommodate for them (not of your concern sorry back to the facts). My partner had to drop off the car after roadside assist managed to jump start the car, at KIA service they let her wait till the last courtesy car was gone and told her car needs to stay for investigation. She had to find her way home from a location which has no easy public transport and we just live 9 km away from the service center. The sales center is just up the road and they at least had the courtesy to drop her off at home (Kudos to them but feel also sorry for them as the service center is a shocker and what they try to make good service center will destroy). Now Im sitting on my desk at work waiting for a call 3 days after and not one call to keep me up to date. Meanwhile I researched the problem and within one hour I found out that it is actually a common problem on several cars already returned for that particular reason, only KIA will know how many but as Im very particular with my car I would assume there are many out their. Im sure they will fix the car in the end but this is not my issue, it is the fact not to react to a common problem and thoroughly investigate and communicate such huge problem (I classify an un-drivable car as useless) as it could be fixed quickly and may also preventive be fixed in a service (not going there either another dark chapter).Forgot to mention gear popping out when trying to quickly shift from park into drive or reverse when parking and trying to get out of harms way. You must be tired by now and I bring it to an end other you fall over dead. Moral is that a 7 year guaranty is only as good as the service and the car if it is fixed and you missing your car all the time you still give a damn about the 7 year. Not saying other manufacturer have no problems either but this is the first time in about 10 brand new cars I owned I have such issues. The car could have been the neck breaker for the likes of Audi, BMW, Mercedes but I think they cannot even reach the service and quality of Mazda. Yes I love that car that is why I swallowed all this crap so far but be aware when you buy a new car. What is more important a car who runs or a car who has 7 years warranty to be in the service center all the time and you left stranded without car. Good luck with your next car.

I bought my car, top of the line Sorento, brand new. I had problems since I drove off of the lot. The major problems are excessive vibration, pulling to the left and most recently corrosion on the inside edge of my hood. Kia does not want to take responsibility for any of these issues and after doing my research, others are complaining of the same problems. This will be the last Kia that I ever own.

Update on 02/18/2019: Day 14 waiting for a resolution. Our car was taken in for service because of a check engine light being on twice. On the second inspection they determined that our transmission needs to be replaced. With the vehicle being less than 6 months old and just reaching 4,000 miles we were obviously upset. We waited for the first week asking to just have the vehicle replaced. Now Im not sure I ever want to do business with Kia again. So here we are 14 days later waiting for someone to let us know what they are going to do for us! Numerous emails and phone calls and NOTHING. It is becoming very clear that Kia is not willing to do the right thing at this point.Original: Buyer beware! My husband and I both leased new Kias in August. My Sorento needs a new transmission at less than 6 months old and at 4,000 miles. We are being told the transmission should arrive on March 10th. In the meantime I am paying a car payment on a car I dont have (at this point it is 11 days). If (big if) my car is done on time that means it will be there for 35 days! We have spoken with Randy ** (Kia consumer affairs lead escalated case) with no resolution. I have told Randy that I would like my car replaced with a comparable vehicle or a lease termination and refund. Randy is basically beating around bush without actually saying they will not do either. He would like to look into some type of goodwill. Really not interested in goodwill at this point. My family learned a valuable lesson about Kia and how much they value their customers.

I purchased new 2011 KIA Sorento in May 2010. Immediately, I began having issues with the sunroof vibrating and the fuel cover not opening when pushing the button on the driver door. In one instance, I was completely on empty at a desolate gas station and had to get my two-year-old out of the car seat to have her push the button while I pulled the cover open. In the spring of 2012, the transmission started shifting hard or not shifting at all. When the transmission does not shift out of gears, I shut down the vehicle and restart, at which point the problem goes away for the meantime. I took it to the dealer several times and they did not detect a problem. I was later told by the service writer that another woman did come in with the same issue, but their electronic printout says all was okay when hooking up the car to check electronics. I told them it was most likely an electrical problem, possibly a short, and the service man said that would take them forever to check. Service writer then asked if I would give them all high marks when I receive my visit survey; otherwise, he would get a call for anything but the highest of ratings. I continued to have rough shifting issues and the dashboard does not show the gear when this occurs now. In late summer of 2012, the vehicle would not turn on at all. It was getting a jump start several times a week. I had the two-year-old battery replaced per their request. I still believe the issues stem from something greater. The driver side window is touchy and does not go up at various times. I have been caught by sudden rain several times with the window unable to go up. Beginning in Nov. 2012, the brake would not engage and the push button start wont either. I got to turn it on after three times 60 seconds of holding down brake and push start. I have made multiple phone calls and many visits to the service dept. of the dealership with no resolutions.

The commercials are so inappropriate--women in barely nothing! There is enough trash on TV without you, all, adding to it! My children watch those commercials. You should wait until after they are in bed if you want those kinds of commercials! I will never buy a car for a company that needs to use scantily-dressed women as a tool to get sales.

Got a used 2013 Kia Soul with 47000 miles on it. I am really surprised about the underwhelming gas mileage. I thought they had downgraded the MPG but they should be downgrading it further to 20 mpg in the city and 23 on the hwy. I am getting a consistent 20-21 ON ECO DRIVE, with city/hwy combined, pretty bad. After reading the reviews of people getting even less than that, even more unacceptable. I thought I would have this car for a while but am already considering selling it (I will definitely be blogging about the bad gas mileage because other people need to know before buying a Soul. Kia just straight up is still lying/exaggerating the mileage of this vehicle). After some research regarding fuel economy on the Soul, it seems that Kia was called out due to their claims that it got better mileage. I see that Kia did a lifetime reimbursement program for owners of Kia Souls from 2011-2013, but apparently no one is getting their settlements because there are some appeals. So maybe it is not so voluntary?

I purchased at 2012 Kia Rio with 96k Miles on it. I had a certified Mechanic Run the Codes on it. Nothing was coming up however this car still has engine issues. I search the internet and no one can explain why it sounds like a hammer and anvil going down the road. One foreign guy pointed out aluminum shavings in the oil pan and explained he measured the pistons to be too short and causing undue wear and tear. I even have a check engine light that goes on and off before I can check the reason why. As it turns out even back within 5 years from 2012 new buyers could not get this issue resolved with Kia Offical dealers. Im stuck with this car. Will the engine blow? Will it damage other components? It is impossible to know. The car is old enough people are owed a solution.

Yep, my paperwork from the dealer service center actually says the converter melted. They were unable to explain to me why this may have happened and only stated it was corrected now. Within the first 10 minutes of driving away from the dealership in heavy interstate traffic, I realized that sound was coming from my car. I immediately called the service center back to tell them the car now had engine noise that was not there previously and was told since it was the Friday before Labor Day to bring it back on Tuesday. Jump to Tuesday and after keeping my car all day, the service center decided that I probably needed an oil change even though it wasnt due. They then tried to tell me the technician recognized an 80% improvement in engine noise after the oil change was completed when there was no change in engine noise. After making yet another appointment with the dealer service center, I am informed that when the catalytic converter melted, debris was probably sucked up into the engine (which has less than 20k miles at this point) and they might be able to fix it or it may have to be replaced. Oh - but come and get my car and dont come back until I can provide them with service records showing that I have had the two required oil changes which were not performed by them. I am scanning and sending information that was requested yesterday today in hopes of..... I dont know what. I dont want to pay five more years on a car that has already been to the dealer going on five times (two by tow).

05 Sorento - Ive replaced the crankshaft sensor twice now, and its not in need of a 3rd sensor. The dealership says its out of warranty since it is 4 months past the 12-month date. Ive also replaced the transmission once, the headlights 6 times, the ball joints twice, & I still have vibrations in the rear end from the transmission! Ive contacted consumer affairs (which did nothing); they gave me a complaint number and said thanks. Ive filed a complaint with BBB, and now I am not sure what to do with this POS car.

My husband and I bought a 2009 Kia Sorento in December 09, three days before he was deployed to Iraq. We were told that we had a bumper to bumper warranty, and that everything would be covered. Within a month, I took the car back to the dealership to be told that nothing was wrong. On 3 other occasions, I was told the same thing. In July 2011, with under 50,000 miles, my car started to sound like an airplane taking off. I took the car back to Kia. And they told me I needed a rear differential. It would cost about 1400.00 to replace. They explained to me that the rear axle and back wheels could lock up. I asked about the warranty. And they said I needed to show them my oil change receipts. What does an oil change have to do with a rear differential? I spoke with the district manager who is very unprofessional and rude! She said that Kia will not honor the warranty and fix my car! Even the service manager was shocked! Kia prides themselves on their warranty, and now I see why. Because they dont honor it! Now we are stuck paying 19,000 for an SUV that is broke.

We have a 2012 Kia Sorento with 15k on it. The battery died. No excessive use involved. Contacted the dealership in Hurst Tx. They said it was out of warranty and we would have to spend around $159.39 to get it replaced. This did not sit well with me. Weve been married almost 42 years and have had other vehicles that batteries lasted over 4 years without incident. Now Im wondering if this was a fluke or there is something going on with the electrical system that eats batteries.

I bought a 2012 Kia Sorento in last November. After few months later, I found out that there was something wrong with my car. The driver seat front door was stuck and could not open (occurred 3 times). I took the car to the dealer in May with a regular oil change, and they said that the motor at the front door was malfunctioning. I never knew there was motor to open the door. They ordered the part at the time, and still waiting. During this period, the door was stuck twice, and I am frustrated with the situation. How long will it take them to get the part to fix the car? Where is the satisfied service with such ad? I dont know what to do? Will they take the responsibility if something happens to me or my wife if the door does not work under such emergency? Yes, I am frustrated and angry about their service.

I have had issues with my transmission grinding in my 2008 Kia spectra LX, the transmission is a five speed manual. The transmission grinds while shifting in first and second. I had first brought the vehicle in for the issue in late 2010 with about 35,000 miles on the vehicle. They found nothing wrong. The issue persisted and has continued to get worse and now the vehicle is out of warranty. This vehicle has been to the local dealership 6 times and nothing can be found wrong. Independent repair facilities diagnosed the problem and recommended that Kia fix it under its warranty. Oddly enough, after the warranty expired and had taken it in for the last time, it needed a new transmission and the Kia dealership suggested it be replaced. The frustrating thing is that I was a master certified technician before I became disabled and know exactly what is wrong with the vehicle and continued to get the run around until the warranty expired.

Im not sure where to start. The customer service department does not care to help at all. I would never recommend a Kia auto to anyone! I gave them every chance to work things out, sent letters, call the BBB and Consumer Affairs, Etc... Still nothing! They just dont care. Look at their Better Business Bureau rating, or google Kia complaints to see what I mean. Dont ever buy one!

2010 Kia Optima service - I have taken my car on three different occasions for the front driver side wheel. I hit a curve and was trying to make sure that the rim and/or the tire was not bad. Each time I have taken it, they said they could not find anything wrong with the tire or the rim. But the tires have been rotated and now the rim is back on the front and my steering wheel is shaking badly. I took it back today and stayed there from 8AM to 1PM, to be told that I need to get a wheel alignment, tire balance and rotation, but it would be another 2 hours. I told them that I have been there all day and I have to go. This is not right. How many times do I have to take my car to get it serviced? The end result? No service.

Kia lost a payoff and now wants more money. Kia provided a payoff good through 7-11-16 in the amount of $30,314.32 for Francia **, which was sent and we have a signed receipt for the FedEx package #** on 7-11-16 by someone at KIA. The package was delivered to Payoff Department Kia Motors Finance box 650805 1501 N. Plano R. ste 100 Richardson TX 75081. They have not processed the payoff, and now they are requesting a payoff for $30,625.73 good through 10-8-16. We are asking that they honor the payoff that was quoted on July good through 7-11-16 for $30,314.32.

We bought a new 2016 Sorento on Thursday August 26th of this year. We then went on vacation on Sunday August 30th to Pigeon Forge TN. On Monday the 31st a pin of some kind fell out of the brake pedal. We had to have it towed 33 miles to Louisville. My wife had to ride in the wrecker to get the loaner. They did not have the part to fix it so they put a temporary part in. We then had to wait in the motel for them to deliver our car back. After getting home we took the car to our dealer and they did not have the part. We now have to wait for the part and once it is in carry our car back for repair. Thats 60 miles round trip. Two days of our vacation was wasted on this and now we have to drive a total of 120 miles to have it repaired much less our time.

Kia allowed me to trade the disabled vehicle in and lease a new car.

My Kia Soul shifts out of gear and randomly does not start. It makes a buzzing sound at times, too. The Kia has been towed 4 times in 1 year. They suggested that maybe I dont know how to start my car properly (which includes 4 different tow truck drivers that dont know how to start it either!), but Im thinking that thats probably not the problem. Its been in the service shop approx. 15 times since I bought it brand new in September of 2011. Has anyone else had these issues? Fed up in Florida.

This is my second Kia Soul! I love the cars performance and the 10 year, 100,000 mile warranty (The best in the business)! That being said, several weeks ago, while driving northbound on the Interstate 5 freeway in densely automobile populated rush hour traffic, I got a flat tire. No big deal. That happens! What doesnt happen is calling Triple A and NOT FINDING A SPARE TIRE in the trunk upon the servicemans arrival! The serviceman was very accommodating. He explained that several years ago, spare tires were omitted as standard equipment (especially in small cars) to improve gas mileage (less weight equals increases fuel efficiency). My last Kia Soul was year 2011 so I didnt know there was no spare in the new models. Oh, by the way, I bought my Kia Soul from Alhambra Kia, Kia of Alhambra! NEVER BUY A CAR FROM THAT DEALERSHIP! Their customer service is absolutely horrible! In my hour of need, I called the dealership to ask why I had not been informed that there was no spare tire in my trunk and I was transferred to an answering machine! I left a message, but NO ONE EVER CALLED BACK!Anyway, I then called the national Kia Roadside Assistance Center where I spoke to an excellent receptionist whose goal was to serve my needs! She referred me to Downtown LA Kia. THIS IS ANOTHER KIA DEALERSHIP YOU SHOULD NEVER EXPECT PROPER SERVICE FROM! The national receptionist said changing the new tire I had bought elsewhere would be free! According to Downtown LA Kia, the service charge was $25. No big deal! EXCEPT FOR THE PRINCIPAL INVOLVED! I had already experienced a potentially traumatic event due to the companys negligence and now, I was just looking for someone, anyone from Kia to offer some form, any form of customer satisfaction! NO ONE SATISFIED MY NEEDS! The next day, I visited KIA OF ALHAMBRA and the manager apologized but HE DIDNT MAKE ME HAPPY! As result, I will never buy another Kia automobile! And I will never ever, never ever never buy a car from Kia of Alhambra!

I bought my 2009 Kia Rio in April, 2010. On Oct. 30, 2011, my car would not start when I came out of a store. There was a large, yellow sticker inside the door that reads For assistance, call. I called that number and it just rang. I did not see the transparent sticker in the window. Oct. 31, I dropped my keys at the dealership (Harris Kia in Lansdale, PA) hoping they could look at the car. I called the dealer at 8:30AM, they informed me that I had to call roadside assistance or pay for the tow. I called roadside assistance. They informed me that I needed the VIN number to verify service or pay for the tow. I left work on my lunch break and got the documentation out of my car. At about 11:30AM, I called roadside assistance again and set up an appointment for 4:00PM to meet the truck.By 4:30, there was no truck. The response I got from the local company, Mike Carrs Towing, was that there had been an accident call and the driver was stuck in traffic. We agreed that I would leave the keys under the drivers side floor mat. I had to leave as my ride was also having car trouble. At 5:10, I called the local company again. The receptionist gave me the same answer she had the first time. The car was picked up finally at about 5:50PM. The dealership checked my car and found that the battery was dead. I have owned the car for a year and a half and I am stuck for the entire amount. $185 + tax, $40 for checking the old battery and $40 for putting in the new one. How long does it take to put in a battery? Surely not a half hour.I am less than a happy customer. The amount of action I had to take and the sheer inconvenience are outrageous. Id hate to imagine getting stranded in my Rio and having to depend on the roadside assistance. I wonder if my warranty is worth the paper it is printed on. I had to leave 3 classes during work to deal with all of this nonsense.

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

Purchased my Sorento 1 1-2 ago and have already had to replace Engine, brakes and rotors twice and now part of the transmission is bad. Kia doesn’t seem to care or want to help me. Think twice before you purchase a Kia vehicle. They will break and break on you and you will be too far upside down to unload it.

Too many mechanical problems: lights turn on by themselves, tires losing air, tire was plugged and said I had it plugged when it was the same tire from when I got the car new off the lot. Swift gear broke and I was told it was a sticky substance inside of it. Now headlights stop working out of nowhere.

Ok, I have a Kia Rondo LX with only about 49,000 miles on it. The other day we noticed a knock coming from the engine. Called dealer, brought it in. They drove it in the next day, engine seized! Well I talked to them on the phone and they said I had sludge in the oil. I just changed the oil a month ago! Long story short, they want 600 bucks to tear it down so they can find out what happened and go up to bat for me, yeah right! I bought this car thinking I wouldnt have to do something like this. Kia doesnt cover diagnostics, its **! I wish they would have clarified that when I bought this junk box.

I purchased a 2017 Kia Sedona from a Kia dealer in Queens, NY in 2017 with 50 miles. The car is perfect for my family of six as it is roomy and the LX model offered enough accommodations which made it easy to travel with five children. I was very happy with my vehicle and Kia until recently. I had an engine malfunction while driving on a highway with a relative and my children.It was New Years Eve 12/31/20, and I decided to take my sister and children shopping at a store that was about ten miles away. We live in the Suburbs which can get rural in some areas and in order to get to this one store, in particular, I had to take a highway to travel there. When I initially started the car I heard a rattling sound which I thought was due to the cold weather, however, as I drove off and drove further and approached the highway the car started to decelerate. After the car decelerated the car cut off while I was driving. In a panic, I started the car again and pulled over to the side. I had to repeat turning the car on, the car shutting off and decelerating, turning the car on, and drive ten miles to return back home.The very next day 1/1/2021 I had the car towed to the dealership that handled my lease buyout. The service manager was nice exhibited professionalism and willing to offer exceptional services to ensure that my car was repaired and that I understood the repair process. He informed of charges that would be incurred if the warranty was not covered by Kia. So everything at the dealer was done with professionalism and courtesy.The problem that I experienced with Kia was and is that they are not honoring the warranty. The Service Manager indicated that receipts were required to document oil changes performed on the 2017 Kia Sedona to ensure that maintenance was performed routinely. I provided receipts that were kept from service performed from Kia dealerships, however, was unable to produce enough receipts for Kia to honor the warranty. I contacted the Kia Customer Service which represents corporate, the customer services representatives I spoke with exhibited professionalism and advised me to try to get receipts of purchases of oil for any oil changes done outside of a service shop. However, I am unable to. So here I am one and a half months without a car, I am renting a car while paying my monthly finance bill, and I believe Kia will not honor my warranty because of lack of receipts of oil changes.I also find it ironic that I had the car serviced in November 2020 at a Kia dealership and they are not honoring the repairs. I hope that this issue is not an issue with the Sedona as I had around 65,000 miles on the car at the time the engine malfunctioned. I did check another website United States Department of Transportation Traffic Safety Administration where recently a consumer reported the same issue. I pray that this is not the beginning of an issue like Kia experienced with the Kia class engine failure class-action lawsuit in 2019. Although I love the Kia Sedona I probably will not purchase another Kia if the company does not offer reasonable solutions for this matter.

I have a Kia Koup 2010. It is doing 59900km. While Im moving with my car in low speed the engine sometimes turned off and I lose control of my car. And when I turn it on again it works normally, so I need to know what shall I do.

In December 2008, I bought a 2009 model of Kia Picanto. I was given the 5-year, 100,000-km warranty book. At present, my car has made 80,000 km thus far. Apart from the 1st 1,000 km free service, no one informed me that I had to maintain my car using only the Kia workshop. Over the years, I had maintained my Kia car and kept the receipts showing that I had serviced my car, but recently, it developed a problem in the engine. I went to the Kia workshop to ask if I could use my 5-year, 100,000-km warranty to fix the problem. But upon arriving there, the person at the reception informed me that it was not possible because there were no previous records in the Kia workshop of my car. I had explained from my own side that I had serviced my car on a regular basis, and changed the necessary parts bought in the Kia store/workshop, but was given the same answer. I feel that my 5-year, 100,000-km warranty rights were denied to me. I am certain that I would not want to deal with Kia Motors any more unless, if somehow, someone from this company tries to convince me otherwise.

Kia produces an modern attractive array of vehicles at a lower price point than its competitors. My Cadenza is loaded with safety features and the latest technology available. It was priced below similarly featured imports in its class. Reliability is weakness for Kia. My 2 year old Cadenza has been serviced 3 times for major repairs. The warranty is excellent and covered all my cost for service, but could not compensate me for my inconvenience. Resale value is another factor that hurts Kia. Similar Toyotas, Hondas, and Subarus are superior in holding their value. Kias just dont seem to age well. Based on features and overall cost, I would recommend leasing a Kia for 3 years. I would not recommend buying The Kia Cadenza.

Small compact, good on gas, runs and drives great. Would purchase again and would recommend to anyone else to buy. Great sales man. Explained the whole car and left no stone unturned. Its a third row seating but still small, gets great gas mileage and runs smoothly. All around great car. Good business. However, I wish it was cheaper on price, have an extended warranty to longer than twelve months and better service plan.

My 2002 Kia just wouldnt start. I had it towed. The mechanic said that the problem is the switch (a $20 spare part), but because it was behind the timing chain. They had to tear the whole front of the engine off to get to it. It cost me $1100. I will never buy another Kia, and I will be telling all my friends to avoid them like the plague. This is just one of several issues I had with the car.

Leased the 2017 KIA Niro EX Hybrid car on Sunday and drove home 10+ miles. Odometer had 15 miles on it. Left the car in the garage for two days and attempted to drive it early Wednesday. Backing out of the garage and was steering onto the street when the power steering warning light came on and steering was very difficult and noisy (growling) - vibrating while turning the wheel itself. Pulled back into the garage and all warning lights came on. Shut the car off and retried several times. Waited with the car idling. Battery warning light came on. Let the car sit and looked in the manual for answers. Tried backing up again and all the warning lights came on again, and steering was again very difficult. Drove back into the garage. Called the roadside assistance number and the flatbed truck took the 2017 KIA Niro EX back to the dealership. The tow driver had much trouble getting the car out of the garage and maneuvered onto the flatbed. This is a serious safety issue to us because the car could barely steer. Received call from service at KIA Cerritos saying power steering motor had to be replaced and that Korean engineers were flying out to look at the car personally. Still do not have a car, but we are in limbo now about the brand itself and are looking again at Toyota.KIA of Cerritos - a very short description of our encounter before and after. Salesman said we could have leather seats in the base model, that it takes about an hour. When we went through the agreement, he instead was selling us a 35k vehicle. I asked, how did we go from 22.5k to 35k. He wouldn’t show us the numbers through the whole process. We were very pressured to take this vehicle, and the salesman kept referring back to a ‘pre-delivery’ inspection, which seemed odd - like something was wrong. Keep in mind, this is the shortest version.After the KIA Niro steering failure and the tow truck delivered the vehicle, I had to sit through several more interviews at the Cerritos dealership, being shuffled around from office to office all afternoon, much like the initial sales day. A Head of Sales man told me the General Manager said no to my request to return the car and unwind the deal of less than 72 hours. I was going to just leave, and then I went in to confront the supposed General Manager. He said, No, Im not the General Manager, Im the Service Dept. Manager. Then he took me in to see Joe **, the real General Manager of KIA of Cerritos. The conversation with the Cerritos dealership General Manager, Joe **, was very short. He simply said he wont buy-back because its now a used car with 30 miles on it. He said he wont call back the DMV title in our name.I left the dealership and the car, which I still hadnt driven myself, in the service dept. to be fixed. When I got home I called a ‘lemon law’ consultant. He was very knowledgeable and said the dealership wouldnt have filed with DMV yet as its too early and that its usually done weekly or monthly. Remember we had the car less than 72 hours. It was late Sunday when we drove the car into our garage, and the next day was a holiday, President’s Day. So, that left Tuesday, and I attempted to drive the car Wednesday at 4am. I had also called Kia Motors Finance and they told me they couldnt find the VIN number - we had no account on file yet. In their opinion, there was no real reason for us not to be able to walk away and find another car. And of course after this, another dealership. We are still in limbo about our lease with KIA and the return of our brand new 2017 KIA Niro EX Hybrid.

The week after I bought my Kia, the Kia dealership in my neighborhood changed to a Lexus. You would have thought the sales team would have told me when selling me my car. I thought I was getting a dealer near my place for easy repairs. So when I broke down with a flat tire, I called roadside. Im on a lease so covered. But they said I had to have my car towed to two cities away unless I wanted to pay for it and apply for reimbursement. They said Id just have to wait for my reimbursement. That reimbursement was denied after two months of waiting. According to Kia, I should have had my car towed and repaired over an hour away rather than the block from my house at the Discount Tire center I took it to.Trying to get them to respond is also a system set up to make the customer just give up: youre not allowed to talk directly to the department making the decision. Each call is to another department that has to advocate for you. That department is always backed up with calls. So to get 300 dollars back from an allegedly covered roadside service need, it has taken three months and it was denied because they closed the Kia dealership in my city.

Got in my car and the radio comes on and the volume is loud and the radio is on a channel that I never listens to. Tried to turn the radio volume down, that didnt work, tried to turn the radio off, that didnt work, tried to change to a different station, that didnt work. This was on a Saturday evening around 5pm. Turned the engine off and back on the radio, still would not turn off or allow me to change the volume or station. Drove by the dealership (of course service department was closed) and showed the salesmen what was going on. They had no clue as to why this was occurring or how to fix it. Suggested I bring the car back in on Monday to have it looked at. Also the following day, the cruise control would not work. Not sure if this is a fuse issue or what.

I bought this Kia Sorento in 2006, brand new. I have been the only driver and have put 75,000 miles on it. I have had nothing but problems, and of course none that the extended warranty I paid dearly for nor the power train 100,000 mile warranty cover. Most recently, I had a series of breakdowns that finally resulted in my Kia needing a fuel pump, so I was told. $800.00 later, I pick up my Sorento to start it and have a loud knocking noise as well as my check engine light on. Come to find out, the mechanic noted that a week before when the car was dropped off. So, my cars been at Kia for 10 days and I pick it not completely fixed. I was told it is probably crank barrings(!?) and it will be fine for now.My car broke down again on my way home, yes, after $800.00 and a new fuel pump? So, I call the Kia dealership, I bought it from to be asked. Did you have the timing belt changed at 60,000 miles? Now, how would I know that? So, he tells me now my extended and power train warranties are null. I will never buy another Kia or Hyundai product ever again, and I will spread the word loudly! I am not a hateful person, I work hard as a registered Nurse in a Neonatal Intensive Care Unit and have dedicated my life to helping people. I am recently a single mom of a 17 year-old who wants to go to college and I just cant afford to not have a car, or to have a car that is not reliable. I also feel I was cheated into a warranty that will not be honored, and it is disappointing. Please pass the word about the dishonesty of Kia.

I bought my in July 2018. Have taken the car to the Kia dealerships 6 times and to no avail. They will not fix the car because they say on the computer that they hook it up to cannot find anything wrong. The weekend that I bought it I immediately called them to let them know what was happening. When you put the car on ECO after 10 miles it starts to move to the 3/4 mark on the gauge, there is a ton of white smoke out of the exhaust and smells of gas, also the sticker on the car says 24/28/36. I get 13 miles to the gallon in town and Lexington, Ky is not that big which I get at the highest is 322 miles per tank, also they come with an 18.5 gallon tank but on empty with the light on I get 13.5 gallons per fill up. They have told me, There is 5 gallons in reserve and also youre not going to see a big difference until the 10,000 mile mark, which we all know is pure crap. Do not ever buy a Kia. It would not let me give it zero stars.

I purchased a new Kia Rio 2012 on March 7, 2012. The AC was not working after 2 months. To get an appointment, I waited for 10 days. After repairing, they have not rectified the complaints, so they checked again. I found AC compressor complaints and they told me to wait for 15 to 20 days to get the parts. This is too bad. What should I do for this? I’m 20 or 30 days without a car.

I received a safety recall notice from Kia about my Kia Rondo. I e-mailed the letter to Ed Voyles Kia in Chamblee, GA. There’s no response up to now. I called the dealer at one time and the service department told me that my car was not in the recall - the air bag light is on all the time I drive my car. Please tell me what to do.

I will NEVER EVER buy a KIA Optima or any KIA. First it has a bad AIR CONDITIONER, now my engine is BLOWN. Warranty does not cover it. I bought a 2014, last year although I did oil changes engine started to let out BLACK SMOKE. Took it to KIA, they said I never did an oil change even though I showed them Oil Change receipt. They took the engine apart and said we needed a new engine. So the car is sitting outside my house with no ENGINE. It sort of an advertisement that KIAs are NO GOOD, NO GOOD. My other car has almost 160,000 miles, no engine problem. I had 2 Toyotas, they ran over 200,000 miles - never had engine problem.

I am seeing a lot of these comment and thinking they are really over exaggerated. When you go through like 5 or 6 cars in a year or so my thought is what are you doing to each of those cars to ruin them. I bought my 2012 Kia Soul brand new with less than 12 miles on it. I had o e sensor go out about a year after I bought it and the dealership replaced it through my warranty with no issues. Other than, that it is great. Great sound, quiet, good get up and go (2.0 engine) and it fits a lot in it. If you do a lot of hauling get an suv but even with the seats up I can still get a lot in. It has 36000 miles now and still going strong. Highly recommend Kia. EVERYONE I know that has one loves it.

Returning home from Military School my Kia Niro broke down. Waited 5 hours in 6 degree weather to get my car towed on a Sunday. Closest Kia Dealer closed and no car rentals close. They offered no option. I Ubered to the airport. Got a rental to finish the remaining 7 hours of a 13 hour trip. Exhausted. Hungry. Once home began the work of what’s wrong with my car, getting the rental paid and how do I get it back. It took TWO MONTHS to get my car back. The diagnosis? Manufacturer error and no specific reasoning why my car suffered a break down no one could figure out until a technician was finally sent out to take a look. Couldn’t figure it out so just did a ‘hard reset’ and then it was fixed. No idea what the problem was though AND THEN it had physical body damage and before I drove it off the lot, called Mr. Charles ** (case representative) to figure out how to rectify this. Said there’s nothing he can do. His job is to reunite me with the car not the quality of service done on the vehicle. I am abhorred with how I’ve been treated every step of the way. The reliability of KIA CONSUMER OVERALL is not even worth 1 star. My car is not reliable and neither is Kia’s customer service. Save yourself the two months of heartache I just went through and hundreds of dollars out of pocket I won’t be reimbursed.

I am writing for my roommate **. She is not in the best health. One year ago she bought a 2008 Kia Rondo after her 2006 Kia blew up a few days after the warranty ended. This Kia was a certified used car which means to us it is just a regular car. The first day the rear door was stuck. The dealer had to cut the door off to open it and replace the door. They paid for it. Since then she went to get it inspected and the front coil spring had broken, the brakes all the way around are completely shot and an exhaust pipe is leaking before the cat converter. They refused as well as Kia to repair anything since it is out of warranty. She bought an extended warranty which is useless, since in my experience, they never pay for anything. But since the car was coming from one of the largest dealers in the area we thought they would stand behind it... What a joke!!! One other thing that slipped my mind but it is not something they would fix anyway. I was driving on the interstate last summer with cruise on at 65 mph, got pulled over and got a 200.00 ticket for speeding at 95 mph. I paid the ticket and got the charges reduced so as not to get my license suspended. I guess we will have to pay for the repairs, but both Kia and the dealer will lose our business and everyone we know as well!!

Just wanted to vent in regards to the poor quality of my Rio. I bought it used from my local KIA dealership in February, 2012, and financed on a three year contract. On June 18, 2013, I was driving it in town and it just died on me with no warning. A policeman happened to be going by, and he helped me guide it to the side of the road and stayed with me to direct traffic until a tow truck could arrive. This was a dangerous situation and I am grateful that the policeman was there. I had my car towed to a mechanic my family has used locally for 30 years. The tow truck driver and policeman guessed that it was either a started problem or an alternator; I was shocked when the mechanic called me to report that my engine was gone and I would need to purchase a new one. Specifically, on the mechanics report, it stated that the car has suffered a catastrophic engine failure...cylinder has dropped a valve and there is damage to another cylinder. There was no possible way I could afford to buy a new engine, but a used one was located, which would have cost me $2700 for parts and installation. Being I still owed payments on the car until February, 2015, I knew I could not pay for the car plus the engine replacement. The mechanic volunteered that he hated to see me invest the money into replacing the engine because the car was just not worth it. He recommended I sell it for scrap, perhaps getting $400-$500. Unfortunately, being I was still owing payments on the car, the option of selling it was not an option. At this time, my KIA Rio had 97,000 miles on it. My next step was to contact my local KIA dealership and explain what had happened. I thought it was incredible that the engine had completely failed ~ I had kept up on oil changes and normal maintenance, even paying KIAs service department to replace a disintegrated gear shift four months after purchasing the car! Not once had I been notified that the engine had issues. The dealership did not address the engine dying problem, but rather tried to talk me into trading in the dead car and buying a new(er) one. This would have meant I would have had to add the remaining balance due on my dead car into the amount of my payments on a new(er) car, something I could not possibly afford. KIA did offer to replace my engine with a used one for $2200, $500 less than my mechanic quoted, but by this time I had spoken with friends in the car repair business who agreed that my Rio was not worth fixing. By searching online, I was shocked to read about the same problem other Rio owners had posted. Is this a KIA manufacturing problem? My family have owned many cars, various makes and models, running into high mileage, and have never had an engine completely fail like this. I cannot help but think this is a poorly made car and I do not understand why a recall was never initiated once it became obvious that many customers were losing engines. It makes me sick when I realize I am still responsible for payments on a car sitting dead in my garage. I honestly feel the engine failed through no fault of mine and I am furious that KIA is allowed to continue ignoring such a major concern of Rio owners.

2010 kia forte - door locks open automatically when stopped. I have had this issue for about a month now. The first time I took it to my kia dealership they said they couldnt re-enact the locks opening on their own and to bring it back when it was doing this. The issue is when I stop, the car is in drive, or reverse, the automatic door locks open...You cant manually or by pushing the button, get them to relock. I feel this is a real safety issue. We took the car back on a morning when the locks had just opened on their own and went straight to the dealerships and spoke again to the service manager, who sat in the car with my husband on dealership property and drove no more than 10 feet, locks opened... They drove a few more feet and they opened again. So the service manager had witnessed the problem himself which he said they needed to have happen to verify what I was telling them. He was supposed to at that time reach out to kia corporate to see if there were any other issues of this type on file or if there were any modules about the locks. We were told on the day the service mgr. witnessed the problem they didnt have time to fix it that day and to bring it back in a couple of weeks and leave it overnight so they could check it first thing in the am. This brings us to today. They have had my car all day and the tech is saying he cant recreate the problem. I dont know why he has to when the service manager has told him the problem. They hadnt done any checks for shorts or faults. I called kia corporate and spoke to customer care there who did call the dealership to see what they had done as there was no record of the dealership logging a record with corporate as they were supposed to do two weeks ago. The service manager wasnt in today. They called him at home and he told them what he witnessed. At that point they said they were going to check for shorts. They had my car all day and are still saying they cant recreate the problem. Apparently tomorrow the service manager will be in and he will try to recreate the problem and were told I want this resolved by end of day tomorrow. I told them I want them to reimburse me for the gas they are using up driving around in my car to diagnose a problem their service manager had already seen. I dont see why, upon the service managers word that there is a problem with the locks, that they dont just replace the door locks. So they have my car for another day, for which I am inconvenience. If they dont fix the problem tomorrow, I will be contacting the COO of Kia Canada and registering my extreme displeasure with this experience. This was my first kia and now it will be my last. The customer service is awful and it appears they just dont want to fix the problem because its still under warranty.

I purchased a 2013 Kia Sorento from Drivetime in October 2018. In less than a year my cars engine seized up in August 2019, due to a recall dating back to 2014. My car was towed to kia and stayed there for a month, in that time I was not offered a rental car but had to pay out of pocket for one, A bill that exceeded $1,000 not to mention I had to continue to pay the car note on a car I didnt have. I received the car back in late September and was directed to the kia.com website to file my reimbursement claim. The claim took two months to process and yet here we are in January 2020 and I still dont have the money in which I provider full documentation for. The customer service line is the worst, they seem to have little to NO KNOWLEDGE on whats going on. Its ridiculous. I wouldnt recommend this company to ANYBODY!!!

I purchase a 2016 Kia Sorento. Ever since day one I have safety recall issues which none of the Kia dealerships can fix it, GAS PEDAL, AIR CONDITION, BACK DOOR, SEAT BELT, BRAKES etc. I have contact Kia corporation, they are a JOKE. They never return calls so now Im doing everything I can to let all know how this crocks operate. They just sell you the vehicle and just deal with the problems yourself. I have report them to the BBB, Department of Justice and DMV, investigators do all the same together, will make a difference. Lets all report this crooks to all this departments to put them out of business.

Kia Rio Gearbox problems - This vehicle was bought brand new on 2nd May 2013 from the Kia Northcliff, Cresta, South Africa branch. The vehicle started to develop gearbox problems with the gears getting stuck intermittently. After speaking to Mr. **, National after sales manager, Kia South Africa, he arranged that the vehicle had to go for assessment. The vehicle was sent to Kia to assess and fix the problem. They have replaced certain parts whilst trying to rectify the problem. After receiving the vehicle back, the problem was not solved. The vehicle was returned to Kia, and after one weeks assessment, Mr. ** (Workshop Manager at Kia Northcliff) responded the following: At the time of testing the vehicle we could not fault the vehicle. The vehicle is still giving the same problem and Kia is not prepared to accept that this is a factory fault and is not willing to replace this vehicle. I am sending this complaint now to the South African National Consumer Commission, Hello Peter, Verbruikersraad Beeld, The Automobile Association, Kia South Africa Head Office and trust that somebody will assist me to solve this problem once and for all, seeing that Kia is not prepared to accept responsibility.

Kia Stinger GT-2 is competing well with sport type BMW and Audi vehicles for about 2/3 of the price. It is high performance throughout- high horsepower dual turbos, higher torque, five driving modes that alter engine and suspension parameters, 8-speed transmission, AWD with a 60/40 split favoring the rear wheels, deluxe Merlot leather interior, all available safety features, and a Harman Kardon 650 watt 15 speaker stereo to boot. However, road tests reveal 0-60 mph in 4 seconds or less and its speed limited to 188 mph contrary to the manufacturers numbers. Also, its three grand to replace the monitor, etc. and labor rates at dealerships are usually $120/hour or higher. Nevertheless, I love driving it and am learning the features rather quickly as they are quite intuitive and the manuals quite helpful. I opted for the extended bumper to bumper 10 year/100,000 mile warranty because of the heavy reliance on complex computer and electronic technology.

I was at your website, OxenDaleForThePeople.com and it sent me here. I am sad to say that after sending you a letter about a bad deal we received from your Prescott Valley dealership, we gave them another try and got yet another bad car! On Saturday, August 4th, we bought a Kia Rio. On Monday, August 6th, I was stranded on the side of the road in Phoenix in an area I had never been before with a dead car. As it turned out, the engine seized. After having 2 more engines put in it - both of which either seized or didnt drive above 40 mph - we still have no vehicle. After asking to have our money and car back, we were blown off and told that the warranty company was providing us with a rental. We dont want a rental. We simply want this nightmare to be over so that we can find a reliable and trustworthy vehicle from a trustworthy dealership. I would like to get this resolved and have a happy outcome for everyone. As a teacher, I do not have a lot of money and definitely do not have any extra money! Buying that car used my entire savings and I have nothing in return except for another bad experience at your dealership. I will never buy or allow anyone I know to buy from this company again, ever! They tell you in the commercials that they inspect every vehicle. We now know it is to make sure a customer can drive it off the lot so they can pass it off to them and say, too late, its yours!

I need my rotors resurfaced before I even need brakes at 20,000 miles. I went all the way up the ladder with Kia and they keep coming back with The warranty was only for 12k miles. The car should not have a problem with rotors already. Their reasoning is I could have driven through puddles which cooled down the rotors so then they heat back up and cause problems. And a bunch of other lousy excuses. Luckily, this 38k car is a lease and goes back in six months.

I bought a new car from Kia in November at 9 pm. After spending about 3 hrs there because the salesmen who promised to give me a better deal went home without calling me they then tried to charge me about a 100.00 more than the other dealer. The next day I noticed a small ding in door but was going to let it go until I noticed part of the rear bumper area had waves or indentations throughout it. I finally got it fixed after being laughed at originally. Three months ago I noticed the paint on my car starting to pop. There are no dents on the car and it is garage kept yet they are trying to avoid fixing it and blaming it on something contaminating the paint. This is garage kept in a personal parking spot at work with no trees around it. I partially blame the dealer. But for Kia corporate not to take action is inexcusable. I have missed work because of the stress this has put on me and I now may have to take legal action to get it fixed

I purchased a 2017 Kia Sorento. After cleaning the plastic plate in front of speedometer with glass cleaner as recommended. I noticed that there were spots on other side of the plastic. This should not happen. Kia would not repair the problem and brushed aside the problem with the simple statement that it looked like outside influences were involved. Gee, could it be that KIA did not properly seal the plastic covering protecting the speedometer? If you buy a KIA, be prepared to fight for everything under warranty. Personally, I am getting rid of the Sorento and buying a car that lives up to its warranties.

Disappointed customer. I thought I was making a smart choice when I bought my used 2011 Kia Sorrento (Liberty Ford) boy was I wrong. The reason for the purchase I needed a reliable car as I drive 500 miles a week from home to work and with Kia having a 10 year 100k mile warranty and the car only having 70k miles on was to me at the time a no brainer. I had the car a little over a year and the engine went. I did purchase the extended warranty from Liberty but because it was a Kia they could not work on it and sent it to Bedford Kia for inspection. After numerous phone calls and even an in-person visit, they had my car for 52 days before it was fixed and returned to me. They put in a new/used engine that had at the time 65k miles on it so I thought once again I was in good shape, well I was wrong again. This engine lasted 11 months and 22k miles and because I was over the miles, I was told in not so many words - sucks to be you right now, you will have to foot this bill. I also want to note this engine quit on me as I was slowing down for an accident that was on the freeway. I was going about 60mph at the time, tapped the brakes to slow down and the engine quit. I had to limp the car from the high speed lane to the berm with no power, it was a very dangerous situation at the time. I am just trying to understand as a customer that had 2 bad engines where the accountability as a manufacturer is? I do understand warranties but all I was looking for was someone to say we understand and give me some kind of help. I wasn’t looking for Kia to pay the entire bill but 2 engine failures engines that only made it to around 80k that were not my fault some help would have been nice. All toll right now I have around $6.200 invested back in a car I only paid $7,400 for. As a single father of 6 working 2 jobs this was a bill I did not need. With all this being said I would like to thank my mechanic at Done-Rite Auto who treated me as a person first and a customer second by cutting his price on labor and parts and had the car fixed in 3 days as opposed to the 52 it took Kia to fix it.

I am a dissatisfied owner of a 2014 Kia Soul. July 4, 2015 I purchased a used 2014 Kia Soul with 4200 miles on it. June 2017 the engine blew up with 62261 miles on it. At this time I found out that there is NOT a 100000-mile powertrain warranty because I am the second owner. They dont tell you that when you buy it. I contacted Kia warranty service to submit my claim. Long story short, Kia not covering engine replacement because it is out of second owner power train warranty. I Had to pay to install a new long block engine into the Soul at the Kia dealership. $4322.00 for the engine and installation. Kia could not tell me what the mileage was when the Soul went into Service but only the date. According to Kia warranty, the second owner is 5 year 60,000 mile warranty from day and current mileage. So if my Soul had 2262 miles on it when it went into service, then my warranty would be to 62262 miles. Kia did not want to even talk about this. Just basically said, Sorry for your bad luck. Next I was told to file an complaint and I will be doing just that. It was determined at the dealership the failure was due to a blown head gasket which in turn allowed engine coolant to get into the #2 cylinder which caused the engine to lock up. Also the engine was free of any oil sludge and nothing was found to be neglected as far as maintenance. An engine head gasket should not blow on a well-maintained engine. Funny thing at the dealership when my engine arrived from their distribution center, I was told I was 4th in line to have an engine installed. Gee. Sounds like Kia has an engine failure problem. Guess they are not paying for anyones repairs!!! Poor customer satisfaction. Oh and Scott who I spoke with from Kia about the warranty, if you read this, this is not the way life is, consumers should not have to worry about their engine failing and be without a ride to work for 6 weeks and have to deal with arrogant warranty customer service person. My son has a Nissan with 145000 miles and it has only been to dealership for regular scheduled maintenance. Guess I will need to trade this Kia on a Nissan.

I brought my car in for 15,000 miles maintenance. Alignment way off; told me they couldnt fix it 100%. I asked why and they said something must be bent. I asked them what? They replied they didnt know. Told me I had recall for front right axle. They had to order the part and would recheck wear on tires to see if their incomplete alignment caused any issues. So about a month later I brought it back in and they said wear was fine, replaced right front axle and I had hope that was the reason the alignment couldnt be fixed 100%. They knew I was going on over 2,000 mile trip for sons wedding. I have no shimmy, although alignment isnt 100%, it still seems to be okay. About 100-150 miles from destination, have EMTs pull up on right side of my car and roll down their window. We roll down ours and they point to my passenger rear tire and then angle their arm. We pull off immediately and sure as heck my passenger rear tire is bent inward at top, around 11 oclock. I drive 50 mph rest of way, check alignment and Im not pulling any worse than before. I call Kia Roadside assistance and they come tow my car to local dealership. They didnt look at my car immediately, but had only had it 2 hours and call me and let me know that my front passenger strut is bent (Why didnt the dealership notice this when they replaced the axle on that side, or when they couldnt correct the alignment 100%). If it took this dealership less than 2 hours to find the bent right strut, why didnt they find it? Why didnt they look. Supposedly going to cost me $680 plus tax to fix (Not under warranty... WHY??). I hit nothing, I ran over nothing. Is this possibly a recall issue, or should be a recall issue and due to strut being bent, it bent my back right tire inward. Supposedly once strut is replaced and car is realigned, my passenger rear tire will straighten out. Im not stupid. Maybe because Im female they think I am, but Ive worked on cars for over 25 years. Im betting that my rear passenger tie rod is bent. I even mentioned it at the dealership, in the service department, but they are adamant that itll be fixed once the strut is replaced and the car is realigned. They have already said that they could tell I didnt run over or hit anything, so why am I paying out of pocket anyway? Isnt it supposed to be under warranty? If the tie rod is bent, isnt that the fault of the dealership that did my original alignment and told me that they thought something might be bent, but didnt look for it? Then again when they replaced the passenger front axle (recall) and didnt notice it and still couldnt get it aligned? Shouldnt they pay for this? Im frustrated and angry, first for them treating me like Im stupid because Im a girl and girls dont know anything about cars... BS, and then when Im suggesting itll be more than just the strut, telling me that Im not qualified (another way to say that Im a girl and girls dont know anything about cars) to think that..... And they are the experts, yet they didnt even look for what they thought was bent. I mean they literally said we think something is bent and then didnt look for it. Whats wrong with that picture? Annoyed, from California and Stuck in Illinois until my car is fixed!!!

I own a Kia and had a vehicle financed through Kia Motors Finance. I had always had various problems with their website or making payments. When I went to work for their finance company I realized why. They are INCOMPETENT!!! Payments are often credited to the wrong accounts, lost, do not go through due to website issues, agent input errors, or computer malfunctions. Then customers are called and harassed about late payments and have to pay late charges and payment fees.As agents we are told to never let the company look bad or accept blame. I quit in disgust. I was tired of customers being treated so poorly. Accounts would clearly show that customers had made all their payments yet we would be calling them as past due and then managers would tell us there was a glitch in the system and just shrug their shoulders like oops! Yet when customers would say they had made payments that were not reflected we were told there was no way the system could be wrong. Huh?Customers should also know that agents wrote down and walked out with social security numbers, account numbers, dates of birth, ANYTHING. And these are fed up people making minimum wage. This is a high pressure environment where workers are treated poorly. I could just see someone taking this information to spite the company. Honestly, I think this is a class action lawsuit waiting to happen.

2012 Kia Forte - On 6/18/13, I was driving the car and white smoke started coming out of the tailpipe. There were no warning lights or anything. I took it to Kia of Bedford, Cleveland, Ohio and was asked to provide service records because there was sludge in engine and they will not honor warranty. They wanted me to pay $8,000 for a new engine which I will not do. I researched Kias record and found all over the country complaints of not honoring warranties - Kia of Bedford had 81. When I talked to Kias Customer Service Manager, Ms. **, she was nasty and unconcerned and offered as goodwill - yeah right - to pay half and I pay half. I will not. I am trading that car in and will not ever, ever purchase a car from Kia.

I rear ended a woman, of course on accident but the impact was so hard that I couldnt find my glasses and my chest was hurting. At first not so bad but as this day wears on, it gets worse. I was wondering why the bags did not go off. Had I not been wearing seat belts I know for a fact that my head would have gone through the windshield. Other than that, I really loved that car. It had about close to 100,000 miles on it. I should have taken pictures. It was totaled after all the money I put into it. Very disappointed.

I had made mention to the sales manager, Nick **, after I had purchased my KIA Soul (2013) new(!) that I had this rough idling when I am at a stop light and/or a stop sign. I was told to make an appointment with their Service Dept. which I did on Jan. 10th. At first, I was told they couldnt find the issue (just idling, not in gear), but I explained to them they need to be in gear, drive it, and at a light - this would follow in just a minute. They did say that it did do this, and did a diagnosis to see if they could pinpoint the issue. But having to see what KIA would come back with, Bert who did this, the Dealership Crown KIA Service Dept told Matt who contacted me, that this was a normal operation for this type of engine? And now, nothing, it seems to be direct on how this was going to end or follow up for a fix and/or repair? Case # is ** and the contact person Ive been dealing with is Melinda. The dealership now tells me there is nothing to do or repair according to KIA manufacturer. Ive driven other Souls at other dealership, and they dont do this? Im just asking to have this fixed, as this is not the way the car should run.

My Name is Freddy. My first time purchasing a car, they act like they doing you a favor and they are your best friend, once they feed you all these lies and you shake the hand and pay you are no longer a priority to KIA. Whoever is not busy will help and they dont know anything because they send a person in training or doesnt know much of the job, I must say but KIA sucks. I will never ever buy a car at KIA. I dont care what lies they sell.I got a brand 2019 kia Sorento in 2020. Due to the snow and ice I hit another car from behind. Now State Farm is another problem. They sent a towing company to pick up my car so now I want my car fixed so another towing company picks up my car from the first towing company and they delivered my car to the body shop at night when its closed. Now they called me at 8pm. I have your car. The bodyshop is closed. What would you like me to do with your car, uh hello I dont work for state farm or kia. So it took a month for me to get my lease car to a body shop. State farm has paid $1000 for my rental. Thats great. I thought the car would be fixed by then.We are in MARCH 23. My car is not fix. I am paying out of pocket for a Hertz rental $28 a day. KIA can not do anything for me. Its not my car. Its a lease. Its KIAs car. Im using it for 3 years. The car accident happen FEBRUARY 6. Here we are and still I dont have my car. I am 6ft 200 pds driving a Chevy spark, cheapest car they had, I work every day. I live pay check to paycheck. I work at a church and I cant get no help from no one because everyone wants money that i dont have.....KIA KARMA is around the corner.

My husband and I used a premium Oil Filter (Not Kia), and a few weeks later had a knocking in the engine. I took the car to a shop up the street and was told that since we used an oil filter that was not Kia, the filter caused metal in the engine which now needs to be replaced. I called Kia Consumer affairs and explained the issue. With all the information that was sent to me in 6 years, not one piece stated that you are required to use a Kia Oil Filter. The shop that I originally took the car to had to do some research and stated that there are bulletins out that are only around 2 years old. While speaking with Consumer Affairs, I was told that the car needed to go to a Kia Dealer to be diagnosed. I then had the car towed to a local dealer which stated the same thing. Now, the kicker, they will not help in fixing the engine because I am over the 100,000-mile mark. On top of that, I am now charged a tow bill and more diagnostic fees on top of what I already paid in which they will not pay for either (since they required the car to be at a dealer for assistance). I call and call and call the Consumer Affairs lady that I have been working with, and she will not return my call until I call the 800 number and tell them I need to speak to someone or I will be going to the local media as well as any social media avenue I can. The dealer that I purchased the car from will also not honor the Engine for Life that I signed unless I can provide all receipts from the last 5 years on any maintenance that I did on the car outside of a dealer (air filter, etc). I have recently been married and the account closed. AND - who keeps their receipts for 5 years on Air Filters?? This is not only poor customer service for a loyal consumer, but the lack of follow through with what you agreed to and signed upon purchase not being honored. Other Kia owners that I have spoken with are also not Aware outside of 1 to only use Kia Oil Filters.

I brought my daughters ‘14 Sorento to Kia Coral Springs 5/30 for regular service as well as an evaluation of a serious situation relative to the paint peeling off several areas of the car not affected by road stones or anything other than a factory defect. I brought it first to a paint and body shop and was told in 2 minutes to bring it to Kia consumer affairs. It was in his expert opinion, clearly a factory defect issue. There were photos taken at the dealership and passed on to the local Kia representative responsible for evaluating any type of bodywork. I just heard from Kia corporate consumer affairs and because the warranty expired, regardless what caused the problem, it’s the owners responsibility. I have a friend who had the exact same situation last year with a Nissan product...also expired warranty and also a factory defect causing the paint to peel. They repainted the car and now have a loyal Nissan customer for life.As a result, I will have her car painted and promptly trade it in for anything other than another Kia product. I will share this story of a very short-sighted company with anyone contemplating the purchase of a Kia in the future. The reverse would have been true if this company was more open minded and interested in promoting goodwill. Their fault, but easy way out was turn a blind eye to what’s right and hide behind “their” warranty protection. Kia, one and done!

I purchased a 2016 Kia Soul+ in October 2016. I loved my Soul... so much that I was recommending Kia to all of my family and friends. Well... while on vacation June 20, 2017, my Kia Soul+ seized on the freeway while going 65 mph!!! Lucky for me and my family, the freeway was fairly empty. Had it towed to a nearby Kia Dealer. They determined it was the same problem that all the cars on the recall list were having. So they gave me a rental and sent me on my way. Its been three weeks and still no answer as to when my car will be fixed. I live 600 miles away from where my car is at! I cant believe that in the past 6 years Kia hasnt resolved this issue with the engine!! Ill be trading in my Kia for something else! This is unacceptable!

I took my brand new Kia 2013 (purchased in October 2012) in because I noticed peeling paint and rust spots. They had me bring it in numerous times, took pictures, etc. to only be told that it was my fault. They said the rust looks like a rock hit it, and the peeling paint must be from someone getting in and out of the car. They told us that our paint and corrosion warranty didnt cover this. The car is brand new and we dont drive too far in it. I also keep our cars very clean, both inside and outside. My husband works from home and I work 5 minutes from home so there is no excessive use in our car. Even if there was, there is no way this should happen. I purchased a 2004 Nissan Altima in February of 04 and just sold it in June. It had no paint issues nor rust. Also, the city gas mileage isnt what they advertise and we told them about that. They simply said, there are no current recalls. Also, when we start the car first time of the day and reverse, it makes a grinding noise. I told them about this, they checked it out 3 times now, and said they cant reproduce the sound. Also, when we bought the car, we asked for a 3rd spare key. The saleswoman said this would be no problem. We called, emailed, and showed up in person and each time were told that it would be sent to us. This began in October of 2012 when we bought it and it is now August 2013 and we have never received a key. They literally begged us for a great review when we bought the car and we gave it to them because there were no issues immediately. They raved how their customer support was top of the line, I DISAGREE! I plan on pursuing my complaints with the BBB, local news, consumer reports, and via word of mouth.

At 12,300km my 2014 model Kia soul encounter a problem with the gearbox. I booked in the vehicle at the Kia Tokai Multi Franchise 021 7132413 on the 13th of August. It has now been 3 months and is still waiting for my vehicle due to parts or whatever story they telling me. I feel that I have as a customer been treated very Unprofessional and that a vehicle with such low mileage should have been replaced. I spoke to Kia South Africa customer care but was of absolute no help. Please, if theres anyone of a authority reading this message, please help.

Would never purchase another KIA. Customer service is horrible!! I was in a car accident in July. It’s current Nov and I still have no parts available for my Kia Sorento. Finally reached out to KIA customer service. Not sensitive to “valued customers. Spoke with a representative who could care less about how long I have been waiting for parts. She did the very least to so called solve my issue, then went as far as to say, What did I want KIA to do?. Ummm yes I know it’s a pandemic but seriously 5 months for parts. Terrible.At least care for your customers situation caused by a lack there of parts. O and then waited for a supervisor to call back next day and he expressed even more lack of customer service skills and showed he did not care at all. Had I known KIA could not provide parts for their cars, also had customer service as HORRIBLE as this, KIA would not have me as a customer at all! RUN far away!! KIA please train your staff that customer service goes a long way for paying valued customers.

I have a leased Kia Soul with just over 10K miles. Oil changed and not even darkened. Was driving to pick my son up in WVa. From home, a 6 hour ride. Picked him up, stopped, got a bite to eat and headed back to NC. Drove an additional 2 hours. Engine just stopped. Left my son and I stranded in middle of nowhere in WVa. Car was towed to dealer in Charleston where I have been told I must have struck something in the rode. Busted radiator! I never hit a damn thing not even a pot hole! Had to get a rental to get back to NC. I have no eyes on the damage. Asked for pix and have received none to date. Does the term rip off mean anything? The first service manager stated they saw no damage of anything being struck... Now the second one says yes! This is crap! Now my insurance says they may not pay to have the motor repaired/replaced. So I may have a car that Im paying a monthly rental fee on that doesnt run! What happens when the rental agreement expires?

I will never buy another Kia. Period. We contacted the Kia Corporate office to help with an issue we had after our car broke down on the side of the interstate 2 times after being serviced at 2 different Kia dealerships, Langdale Kia in Valdosta and Crown Kia in Saint Petersburg. Kia Corporate gave us the run around, telling us they would send our service request upper management to have it approved. After 3 weeks, they finally told us that no our car wasn’t under warranty! What?! It’s like they didn’t even read what we submitted. Kia doesn’t know how to fix their own vehicles and doesn’t care if they break down multiple times. This has been a horrible experience. Now we have a car we own that can’t be repaired since Kia doesn’t even know how to fix it.

I have a 2014 KIA Sorento. I purchased this vehicle with the 100,000 mile/10-year warranty extension. My Sorento started having SiriusXM Radio reception problems around July/August of 2015. It would sporadically lose the signal and a NO SIGNAL indication would appear on the radio display. These signal losses occur no matter where I drive my car. I showed King KIA of Gaithersburg some of the many pictures I took of the radio front panel when the failures occurred. King KIA tried to fix the problem several times between December of 2015 and June of 2016 without success. King KIA then requested assistance from regional technical assistance. KIA Motors sent Field Technical Service (FTS) representatives to King KIA to check out my vehicle and the SiriusXM radio issue. The FTS technicians test drove the vehicle for 15 minutes, reproduced the problem, and then stated that this is normal operation from signal being blocked.When I realized King KIA might not have the expertise to fix the problem, I called SiriusXM Customer Service for help and forwarded more radio-failure pictures to them. Sirius Customer Service stated that the problem was probably the antenna or the Sirius Radio itself. After several calls and emails with Sirius Customer Service, they elevated the issue to their Technical Department. The SiriusXM Senior Director of Repeater Operations, Mr. Russell **, called me to discuss the problems that I was having with my SiriusXM radio and to offer his assistance. He said his office is located in DC and is near the route I travel to work at the Washington Navy Yard, in D.C. He stated that none of his employees, most of whom have SiriusXM radios, have experienced this problem, and some of them drive a similar route that I drive from Germantown. The director also sent me an email stating that the SiriusXM technical team had tested the route that I drive from Germantown, Maryland to the Washington Navy Yard and found no reception problems, signal outages or interferences. I contacted KIA Consumer Affairs and forwarded more pictures and asked for the KIA final report. Ms. Britney ** of this office stated that KIA would not send the final report without a request from a Lawyer. At this point I decided that I would obtain legal help, so I retained the Law Offices of Karpel, Link & Caporaletti, of Rockville, Maryland through my legal assistance plan offered by my employer, BAE Systems. With legal help it appeared that KIA Motors was willing to consider the Lemon Law and asked What is your clients demand? My lawyer replied that I wanted them to fix the radio issue or replace the vehicle with one with a working SiriusXM radio. My lawyer asked that KIA Motors provide the KIA final report that they would not provide directly to me. Not long after that KIA Motors stated that the issue was elevated to upper management, who determined that compensation would being denied at this time. They still did not forward the KIA final report. KIA Motors last email to my lawyer stated that they feel this is normal operating based on the area that I live. This email also referenced the very first invoice from King KIA of Gaithersburg (Ro# **) of 12 December 2015. This was the first time the mechanics had looked at my vehicle concerning the SiriusXM radio issue, where they found (incorrectly) that the signal fades only on 2 stations. The final email from KIA Motors also stated my radio performance is normal based on reception from the different radio stations. KIA motors forwarded pages from an Owners Manual that explains the process of AM & FM (not satellite) radio reception. Note that my vehicle does not experience any problems with the AM & FM station, only the satellite stations. It appears that KIA Motors has ignored all of the evidence that my lawyer and I have provided. I feel that KIA Motors has not read the emails or examined the photos I had provided, or they believe the little guy will eventually go away.The following is some of the evidence that we have provided to KIA Motors. 1) The signal does not fade, it is completely lost with a NO SIGNAL or WEAK indication on the radio front panel as we have proven with the many photos. Note that I have over 200 similar pictures saved on my iPhone if needed for proof of times and locations of the signal loses. 2) The signal is not lost on only 2 stations. It is lost on every satellite station I listen to and everywhere I drive as shown in the photos. 3) SiriusXM radio is not operating normally in my vehicle since it does not happen in other vehicles. For example, it doesnt happen in my car pool members two cars, who has provided a written statement. It didnt happen in the 3 or 4 different KIA loaner vehicles I used when my vehicle was in the shop at King KIA. And, it has not been reported as an issue by any of the many employees at the SiriusXM offices in DC with SiriusXM radios in their cars.4) This SiriusXM radio signal loss is not due to the area I live or drive, and is not being blocked or interfered with. This is based on emails I have received from SiriusXM Customer Service, and from the SiriusXM Senior Director of Repeater Operations and was forwarded to KIA Motors via my lawyer. 5) The King KIA service manager, Mr. Bill **, believes there is an issue with my SiriusXM radio reception, but is unwilling to say it is due to either the equipment or the installation in my vehicle, since his service department has tried everything they know of to fix the problem.After the last KIA Motors communication with my lawyer, my lawyer has declined to support my case any longer, and suggested that I file my complaint with the Better Business Bureau and/or Montgomery County Consumer Affairs. My suspicion of this terminated legal service is that the legal service offered through my company doesnt pay the lawyers their normal fees, and they consider my case not worthy of their efforts.

Love my Sorrento; on my second one now and drives and handles fantastically; KIA dealer has great service too. Love that it has Apple Car Play and has a much larger screen now too; I can see my Google Maps, etc nicely!

Last July we bought a new 2014 Sorento LX. Its a great vehicle, we love it except for one thing, the AM part of the radio sounds terrible. Its so fuzzy, raspy, its difficult to listen to. Ive taken it back to the dealer 3 times for service. The radio has been swapped out along with some circuit board at the base of the antenna. No change. Does anyone else have this problem? Is there a fix for it?

The 2006 Kia Optima has 97,000 miles. Now, it has a transmission problem. Kia wants to pay for labor only and stated the transmission fluid used is not in the handbook. Manufacturer sent list to show that the fluid is for Kia. Still, they are refusing to pay. I told the Kia dealer to go ahead and fix the car, but I still like Kia to honor its warranty obligation. Please help.

I will never in my life lease another KIA or refer anyone over to that company! Worst customer service and car experience I have had in my life. THANK GOD I no longer have to deal with them. Their service is as cheap as their cars. TOTAL CRAP.

Misdiagnosing: I initially went to Gwinnett Place Kia, which is now Rick Case Kia in Duluth, GA because my vehicle was and still is losing coolant. Napa auto repair shop did an engine block pressure check and told me I was losing coolant somewhere in my engine. I was also given a technical bulletin report for my vehicle indicating an engine block defect that can be causing the coolant loss. I went with this info in hand and my complaints were ignored. I was told that the pressure check didnt indicate coolant loss, but yet I am still losing coolant to this day. I had a new radiator installed maybe 2 years ago. I recently had my thermostat replaced. My vehicle has never overheated. Yesterday I took my Kia back to the dealership and is now being told that my 2-year old radiator is clogged and was charged $55 for another incorrect diagnose. The technician was trying to tell me I was filling my radiator with plain water, never happened. I know better to only fill it with coolant. I took my vehicle in due to codes P0303 and the coolant issue. My code P0303, which is a misfire on cylinder #3, was never resolved. I was told that my spark plugs and wires need to be replaced. I had new plug and wires with coil packs replaced. This didnt resolve the problem. I was then told that one of my fuel injector needs to be replaced to correct the issue. They replaced, that issue still exist. Then I was told that my engine needed to be replaced. They dismantled my engine so my warranty company can approve the engine replacement and they came out to find that my head gasket needed replacing. My repair was denied so I had to pay to have my engine put back together. Replacing the gaskets didnt solve my issues. Kia had done unnecessary repairs on my vehicle and the issues of loss coolant and #3 misfire has never been fixed.

Well in May 2014 I purchased a brand new 2014 KIA Soul (27 miles) from KIA ALOHA AUTO GROUP. Also invested in their so called exterior/interior SIMONIZ glass coat protection plan that was an additional $995. So long story short it was in the evening that I took possession of my brand new 2014 KIA SOUL. All was great. I really didnt check out the exterior assuming it was a brand new 2014 vehicle. All should be good. Well upon waking the next morning getting ready to take the keikis for a cruise in our new ride of course kids are out before me and my oldest son comes inside and tells me Nice ride, mom. But is it brand new? I said Yes, you no see the paper plates? He said I do. Thats why Im asking how come get all kind surface scratches and all swirls/spider webs around the whole vehicle?So I came out and yes all kinds of surface scratches and swirls throughout the entire vehicle. So I said Well we will stop by the car lot on our way out. So we did. Manager there was so sarcastic and no customer service skills. Anyways when he came out he said Well whats wrong? I said Can you take a look at the entire exterior and tell me whats wrong? He looked and had no problems so I had to point out the swirls and scratches. He said Well did you purchase the Simoniz protection plan? I said yes, he said Then no worries. That will take everything out. Dummy me was satisfied with that answer until we were cruising and I said Wait a minute so if I never take the Simoniz plan and pay extra $995 then what? Thats the kind of exterior I going be dealing with? Hmmmmm. So I waited for appointment to do my Simoniz protection. Got the vehicle back, looked great but in 2 days swirls were back and scratches were back. So again I call manager I take vehicle to their service dept and then am told by the manager that because the vehicle is black thats normal for black vehicles. LOL are you serious? Now I brought it back to you the day after and you told me the Simoniz that I purchased would take care of it and now you telling me 2 months later that thats part of owning a black vehicle. The upkeep is hard and its normal BS... So I call ** on July 2, 2014 and another idiot on the other end, Tyrone **, been leaving him voice mails 4 times in July, spoke to him once in Sept, left several messages in early Sept throughout Oct and finally 10/27/14 he tells me he spoke to manager at car lot and he says nothing wrong but agrees that there is spider webs throughout the entire exterior of the vehicle. Anyone with similar problems can you please contact me at **. If you have a solution or have someone I can talk to for some assistance on getting the dealer to provide some kind of solution. I am thinking of taking vehicle to maybe a detail shop to see what they say. I did take it to Maaco here in Aiea but he couldnt help me said I should take it to a detail shop unless I wanted him to repaint my car then he could help me. He couldnt even tell me that thats not a common thing for brand new black vehicles.

I purchased a 2019 Kia Stinger a few months ago. I had a small accident and my car is still at the shop waiting for parts that Kia does not have for their own cars. I just got off a call with the incompetent representative telling me there is nothing they can do and my part will arrive in MARCH! My brand new KIA Stinger 2019 luxury car is going to sit for 6 months because KIA does not have fenders???? I will NEVER buy KIA again!!! Disgrace!

I love my Kia Rio. It gets great gas mileage. I bought it used, but I will be getting a 2014 Kia Rio 5 door this fall.

I have gotten no help or updates from either the Moritz Kia in Hurst or heard back from anyone from your office. Im now being told by the dealership (18 Sep, 2015) that the vehicle is not cover under the 100k miles warranty! I would need to pay $1999.94 to get my car out. Why was this information not convey to me prior to all this work and time being spent on the car? If this was communicated to me ahead of time, I would have had my local mechanic correct your issue in less than a week for less the half the price. When the mechanic opened the hood did he not noticed the radiator had been replaced?Just so I have the sequence of event correctly stated: 02 August 2015, my vehicle overheated, with all ORIGINAL equipment. I have towing receipt. Vehicle has been in dealership since 05 August. 21 September 2015, I was told KIA will not Honor 100K mile warranty because I had replaced the original radiator that had leaked (AFTER the engine overheated). I never experienced such bad customer service. Bad practice... First and last time I will buy a KIA.

With my new purchased 2016 Kia Sorento, the body lines do not match up where the drivers door meets!! The bottom half of the rear edge of the left front door sticks out and I couldnt get it fixed at your Lockwood Kia service. On 3 attempts even Kia Canada is involved... This is a big deal to me on a brand new $30k car.At the end despite their bumper to bumper warranty I am told that couple of inches is acceptable and there is nothing to do to correct it. How you can trust such a company if they are telling you it is acceptable to have problems on a brand new car. Is there anything acceptable on the brakes or engine? Stay away from Kia. They are a big scam.

So, this is the newest car Ive ever owned. Being 22, I finally established enough credit to buy a nicer car for myself! Yay! Ive only had my Rio for about six months. Its a 2013, so theres still a warranty left. Smooth sailing until my baby took a turn for the worst. My engine started making a knocking noise and I broke down 40 miles from home. Panicking, I wasnt sure what to do (as Ive never dealt with warranty issues). I then looked into my owners manual to see that I have roadside assistance! They stayed on the line with me, asked me if I was okay, and asked me if I had a way home (which I did). Eventually they towed the car to the nearest dealership. The dealership called me the next day letting me know that the engine had blown. My heart literally sank into the ground. He said he would put in a claim to Kia to fix up my little red car. I called everyday for a week, and the service manager hadnt heard anything back. So finally I called into corporate to see what was going on. They told me that they had trainees in the department that handles those things that were just getting the hang of things there and apologized for my wait. The next day I hear back from the service manager of my local dealership telling me that Kia approved my warranty claim because my car was well maintained, that I can pick up my rental car, and my Kia is getting fixed this week! Although having no car for week was kind of inconvenient, I understand that customer service can be kinda rough sometimes, especially with trainees. All in all Im happy that Kia took care of me. Thanks Kia! :)

To start things off, I just want to say that I WILL NEVER purchase another Kia. Back in November of 2019, I hit a deer and had to have somebody work done at my local body shop. When that was completed, I had to take it to Kia of Lincoln, NE to have the new module that was put in by the body shop reprogrammed. What was supposed to be a simple fix, Kia of Lincoln ended up having my vehicle for almost a month and a half. They also had to fly a tech in from another state to figure out what was wrong with it and why the codes wouldnt clear. They hardly ever communicated with me on what was going on and when Id call in to get an update, they would have to call me back or say that they were still trying to figure out the problem. When I finally got it back, it seemed to function as it should. However, that didnt last long though. There was a several times where I would have sensor lights come on and the vehicle would act up. The most recent occurrence was when I was driving home from work and a bunch of sensor lights came on, my cruise control quit working and I had to pull over on the side of the interstate. I ended up having to shut my vehicle off and when I started it back up, it wouldnt shift out of park. I had to have it towed to a Kia dealership in Grand Island, NE the following day to see if they could diagnose the problem. They werent able to duplicate the vehicle not being able to shift out of park, but they did find that the module that was supposed to be reprogrammed when Kia of Lincoln had it, was never done correctly. This is why the sensor lights kept coming on. I ended up having a bill that I was told that I was responsible for since the issue was not covered under warranty due to it being related to the accident. I reached out to the dealership in Lincoln several times and they basically told me that they did everything correctly and that there wasnt anything else that they could do. This is when I decided to contact Kia Consumer Services to see if they could help me out. I explained what was going on to them and was told that Id get a call back the next day. A few days passed by and I still hadnt heard anything. I ended up calling back a little over a week later to find out that my case had been turned over to someone else. No one bothered to let me know once again. I reached out to them again a few days later to get some answers and was told by the person that I spoke with that it wasnt their problem, so I needed to contact my insurance company I had at the time of the accident. He also hung up on me after he proceeded to say that he wasnt going to argue with me. So, I contacted them see if they would help me out. I finally received an answer back and they agreed to cover the bill after they had already paid for the vehicle to be fixed correctly the first time when Kia of Lincoln had it. I think the part that irritates me the most is, the dealership that didnt fix it correctly the first time wouldnt even help me out and they are the same dealership that I purchased my vehicle from. Its going on a month now and Im still without my vehicle. Ive had to drive other peoples to get to and from when this could of easily been taken care of within a matter of a few days.

I bought a brand new Kia Carens in September 2009. From the start I had intermittent problems starting the car. At each service I asked the workshop to check the problem, and was consistently told that there was no problem. 2 weeks ago the car would not start at all. I bought a new battery, which helped for 1 day. The car was then with an auto electrician for 3 days and he could not find a fault. Eventually a key code showed, and with the spare key the car started. That only worked for 2 days. I then took it to Kia and they diagnosed that the electronic communicator from the key to the motor is faulty. How come they diagnose it now, but could not diagnose it for the past 3 years?? They wait until the warranty expires!! The quote to replace it is ZAR22,000.00!!! That is ludicrous. Is this a problem that anyone else has experienced with Kia?

My current wife and I purchased a 2011 Kia Optima. We only purchased the car in my wifes name because we were just dating at the time. We would become engaged about 7 months later. We get married, we moved to Texas, I go to the DMV to get the tags changed over. We take great care of our cars. We reach 98K miles. We finally have a true problem with our car. The engine is gone. We need to replace the engine. Kia tells me that we dont have a valid warranty on the car because weve sold the car. I explain to them that we havent sold the car we just moved to a different state. And I registered the car under my name but the title still has my wife on it. Granted when the lady told me that we didnt have a warranty on the car, was very upset and cursed a bit over the phone. After a week of fighting over the phone with Kia and the dealership they decide to honor the warranty. The follow up with the Kia and the dealership has to be some of the worst customer service Ive ever seen in my life. No one called to let me know they received documents from when I sent them. No one called to give me status of on the car. I will NEVER buy another Kia in my life. This is the worst company to ever buy a car from. They will try to give you every excuse of why they cant honor the warranty on your car. STAY AWAY FROM KIA. Its a waste of your time and money.

Below is a letter I sent to the KIA corporation on behalf of my father.Good day, my name is Brent ** and Im currently deployed to Afghanistan. Last year, my father purchased a brand new Kia Sorento from Shottenkirk in West Burlington, Iowa in 2010. He has a home in Burlington, Iowa but due to his job, he works in Maryland so as you can imagine he travels frequently between the states to see family. The first time my dad showed me his new Kia Sorento, he was extremely happy with his purchase as was I for reliability and safety options that came with the vehicle. Ive been reading numerous reviews regarding the Kia brand, so I felt extremely comfortable about my fathers new purchase. Being deployed, Ive had time to review different vehicles for myself when I return home from deployment. I have seen and driven the Kia Sorento and I consider it to be one Im seriously considering on purchasing. I like the design, power and third row seating with all the luxury amenities that come with the Sorento. Ive mentioned this to fellow co-workers deployed with me who are also looking for a vehicle when they return back home and Ive been able to sway them to consider the Kia Sorento as well.In early September, my father was driving home from Maryland back to Iowa. The vehicle stopped working, there was a problem with the engine thus leaving my father stranded at night. He had to call a tow truck that took him and the vehicle to the nearest Kia dealer, Coughlin Kia of Newark, Ohio, 43055. There my father was provided an Enterprise rental car to continue his 550 mile trip back to Burlington, Iowa. That week he needed to head back to Maryland to go back to work. Unfortunately, his vehicle was not fixed so he could not pick it up on the way to Maryland. During the week, my father had to drive 400 miles to pick up his vehicle and pay for the rental car.As an Acura owner, I too had a problem with my transmission around 55,000miles and the vehicle was about 4 years old at the time. My Acura required a new transmission. The Acura dealership provided me with one of their vehicles while mine was being fixed until I was ready to pick-up. There was no charge for a rental car and the service I was given by Acura was top notch.I dont want to discredit the Kia brand based on the service provided by the Kia dealerships my dad interacted with. Im disappointed to hear that Coughlin Kia of Newark did not compensate my father for the entire rental vehicle knowing my father had to drive hundreds of miles to pick it up then back again. My father informed Shottenkirk in West Burlington, IA - where he purchased the new vehicle. Shottenkirk didnt try to mitigate the situation or help compensate him for the rental vehicle. My father did not ask for gas or per dime for his troubles as I would have. He just asked for full reimbursement for a rental vehicle and was denied.I believe this type of treatment of your new Kia vehicle owners will destroy the brand. I believe you have a great product that may need refinement. However, with the treatment of your Kia customers I find it extremely disturbing as a brand. Can this please be rectified with my father as soon as possible? I dont care if one of the mentioned dealerships listed above or Kia company itself reimburses my father for the rental car but that would be the least any of you could do.Update Dec 2011. Kia denied to reimburse my father the full claim for a vehicle rental which was less than $200.00.

I was one of the misfortunate people to purchase a used Kia. There was 70,000 miles left on the warranty but I did not know that this did not transfer to the second owner. Kia is one of two companies that do not allow for transfer of warranty. I had the ball joints replaced at my Kia dealer and within a short time the engine overheated and required over $1000 of repair. I question what was done to the vehicle while being serviced. Overall the service at Kia has been poor and when I complain I am treated as if it is my fault. I will never own another Kia vehicle.

I have only had my car for about 4 year and a couple months. I keep up with maintenance and everything. Recently, my car has been shaking, stalling and the wheel drifts to the right. It has got to the point where I do not even wanna drive this car. I brought my car to Kia and they quoted me $150 for something that needs to be replaced and told me that my tires are causing the wheel to act like it does. I still have a warranty for the car and they did not fix or replace anything. There are more problems to this car that I am not aware of. I was looking to keep this car for another two years, but looks like now I am going to have to trade it in. I a bit disappointed with Kia, I did not think I would run into so many problems so soon in the game.

I have a 2009 Kia Rio with only 55,000 miles on it. For the last month and a half, it has been revving when only going at a speed of 60. Its already at 4 RPM and if I try and accelerate, the RPM increase. I had a transmission flush several weeks back to see if the problem would go away, but it did not. I took my car to a Kia dealer and can you believe they said that there is nothing wrong with my vehicle when there clearly is? I still am having the issue of the engine revving, pulls and does not want to accelerate at times. Anyhow, just wanted to get this out there and will be trading in this vehicle that should not even be on the road or exist.