So I was driving my car for a errand for my job and I reach my destination which is less than 10 mins from my job. I get back in the car, put it in reverse and the car will not move. I called for roadside, they were wonderful. The wait was a bit long but understandable since it was a Friday. But once I arrive at Braman Kia it was a disaster from there. I arrived Sat 7:55 p.m and they were closing instead of someone saying, Maam we are closing, everyone just rudely walks right past me and cuts off lights and etc. So I leave the car and pass by today to only be told that theres no techs today and that I cant be giving a loaner or told anything until the car is checked and they dont know if it will be checked today. Like seriously how can you not have a tech available, that they only have students today? Like seriously so what happens to your customer? They are just stuck with no means of transportation.

We purchased this vehicle in April of 2017 and have regretted our purchase because of the numerous issues. We have wasted many hours trying to get warranty repairs on faulty brakes and electrical system problems and are still trying. Not only does this hybrid have very poor gas mileage and many strange glitches, it is also very difficult to get any service done as each of the dealerships only staff 1 hybrid technician. We have been to 3 different dealerships and in communication with the corporate office about a recurring abs system malfunction that they cannot figure out how to fix. It is extremely unsettling to have a check brakes alert pop up 2-3 times a month on a car that is still under warranty and extremely frustrating to be unable to get this company to stand behind their product and fix a potentially life-threatening problem. Protect your family by not buying a KIA!

I purchased a 2019 Kia Stinger a few months ago. I had a small accident and my car is still at the shop waiting for parts that Kia does not have for their own cars. I just got off a call with the incompetent representative telling me there is nothing they can do and my part will arrive in MARCH! My brand new KIA Stinger 2019 luxury car is going to sit for 6 months because KIA does not have fenders???? I will NEVER buy KIA again!!! Disgrace!

I own a 2013 KIA Rio Ex. I had many problems with the car. I always take it in to get the routine repairs, oil changes, brakes etc. One day on a really cold day my rear brakes locked up on the road (wheels dragging on the road), thankful that it happened on the side road. Had to get it towed to dealership and getting that call to say that it was my problem, cost me 539 dollars to fix and it took them a week to get the parts for the car. Since Feb 2014 I have spent 1400 dollars in repairs with a car still under warranty. It has also has had problem with the UVO system going for a 3rd unit tomorrow. Stay away from KIAs they are garbage.

I bought a used 05 Amanti with 66K miles - one previous owner. My first problem was at only three of my own miles, it has gone through the same coil pack every month. It has sudden acceleration requiring neutral to avoid an accident. It sometimes refuses to accelerate. It eats batteries and now it has severe handling issues. I have owned cars with 174K miles that ran better than this lemon. It is parked till paid off when I will sell it for scrap. Save yourself headaches - do not buy Kia or Hyundai (Kia is owned by Hyundai). Kia corporate has been unable to duplicate the problem. I contacted a lemon law lawyer who told me since I bought it used I had no legal recourse. Safecar.gov has tons of complaints about Amantis with the same issues I have.

To understand this KIA dealership in Burton UK, I need to back up a bit. I saw a car on the internet and arranged to view it. On the agreed day I checked to make sure that he car was still available and they said yes. I set off by train from Coventry UK. I had to change at Birmingham UK to catch a train to Burton. At Birmingham I got a call to say that the car has been sold. This sets the background to my subsequent dealings with KIA in Burton. They apologized and promised to let me have first look at another car. (With hindsight, I should have declined.)I did look at another car, the salesman told me that the car had had only one previous owner who gave up the car because he had epilepsy. We negotiated and agreed on a price based on what I had seen of the car and what I was told. He told me that (1) the car will be checked over and serviced (2) I will have two year free service in 2015 and 2016. When I received my V5C form from DVLA, it had two previous owners. I sent a text on 17/11/14 to the salesman and he did not reply to my query that he told me the car had only one previous owner from October 63. He did not reply.One morning as I was driving along the road I found that my windscreen washer had frozen. The temperature was barely -1 deg Celsius. When it thawed, I noticed that instead of the normal windscreen solution, it was pure water. Alarm bells started ringing. I checked the Service book and it was not stamped. I then wondered why the boot light has never come on.I wrote with a list of complaints to the CEO of KIA including that the car had not been serviced. My complaint was passed on to the customer services department saying that the garage was only obliged to top up the windscreen washer (with water by implication) and not to introduce a solution that lowered the freezing temperature of the windscreen washer. I found that astonishing. On the question of previous owners, because I had no documentary or audio evidence to support what I claimed was the gist of the conversation, that was dismissed. Apparently the bulb in the boot and had burnt out from use... by whom I wondered? They asked me to return the service book so that they will stamp it. I refused. I asked whether the two year verbal agreement on servicing the car still holds. No reply. I am intending to send it for servicing and bill the garage and if they refuse to pay, Ill try the small claims court. I paid for the car based on the information given to me which they deny. What should I do? Can I ask for my money back or reach some form of compromise? I also tend to write to KIA in Korea to complain. I suggested to the customer services that the point that the service book was not stamped is evidence that it was not serviced. There was no counter argument. The scan of the service document carried out had no page number so it could have been written any time. What can/shall I do? Anyone have the address of KIA in Korea?

I purchased my 2014 Kia Sorento after it was a leased vehicle for two years. I was thrilled at the beginning until halfway through year 2 of owning it ALL of my paint started peeling off of the roof and the sides of the windshield. After fighting Kia for months and them denying that anything with their paint is faulty and taking it to numerous repair shops I got it painted for the low low price of $1,000. I then had the OTHER side of my windshield start peeling less than 2 weeks after I got the driver side painted resulting in me having to fight with Kia again. I have been fighting this battle since June of 2018 and am still waiting for my reimbursement check from consumer affairs for the first round of repainting. They apparently keep forgetting to hit their magical process button for my check as that is the excuse Ive now received 3 times from them. DO NOT BUY ONE OF THEIR CARS. The paint is not properly applied and is not thick enough and will start peeling just before year 4 of owning the car. Kia will tell you they only insure their paint job for 3 years and that you are out of luck. This product is faulty and they are not willing to do anything except turn you away and not acknowledge the problem. Terrible company.

We have a 2012 Kia Sorento with 15k on it. The battery died. No excessive use involved. Contacted the dealership in Hurst Tx. They said it was out of warranty and we would have to spend around $159.39 to get it replaced. This did not sit well with me. Weve been married almost 42 years and have had other vehicles that batteries lasted over 4 years without incident. Now Im wondering if this was a fluke or there is something going on with the electrical system that eats batteries.

This car has been great, no engine problems or anything like that. My complaints are the cosmetic issues the car has. The car is Dark Cherry in color. At 21,000 miles and a year and a half later the clear coat is coming off the headlights, warranty will not cover it. Somehow a fly got into the tail light and is stuck on the inside of the part that wraps around the side of the car and can be seen very easily and I was told by the Kia Dealership that its a sealed unit and that should not happen but warranty will not cover it. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. My experience with the car has been great, its fun to drive but the cosmetic issues are driving me crazy.

I was the owner of a 2018 Kia Sorento. Upon getting close to the end of my lease, I went to the dealership Smithtown Kia on Long Island, NY. Between mileage and remaining payments, part of the deal/contract for exchanging the 2018 Sorento for a new 2020 Kia Optima is that the remaining balance on the Sorento would be paid off by the dealership. The check for the remaining balance (in excess of $2,600.00) was sent by the dealership upon closure of the deal in February 2020. In August of the same year I received a notification from Transunion (one of the major credit bureaus) that a reported missed payment in the amount of the payoff had been reported by Kia Motors Finance. What Kia neglected to do was send the letters claiming I owed them this money to the address listed when I got the 2020 Optima (my current address), not the address I lived in upon the lease of the 2018 Sorento.I was left in the dark about it due to their negligence to send letters to the right address informing me of their negligence to handle a contracted pay off properly. I checked my credit score which at the time of the deal back in February was well over 800. What happened to my credit score was more than just a drop in the bucket. The drop my credit had experienced put me in a terrible position with my mortgage lender during a refinance that was taking place at the same time frame I found out about this remaining balance on a vehicle I no longer owned nor was legally financially responsible for due to the terms of the balance being the responsibility of the dealership to pay off. I called the dealership right away and they claimed they had sent the check. They sent me a tracking number where the check was sent via Fedex. I looked into the tracking number and the check was signed for by Kia Finance that it had been received.I called Kia Finance. After waiting unbelievable amounts of time to speak with someone, they requested that I send them a picture of the front and back of the check that the dealership had sent them for the pay off. So they wanted a picture of a check they already physically received, yes you read that right. I called the dealership and got the run around for 4 days before they found it and sent it to me via email. Mind you, every day that goes by I am building a terrible mountain of late days on my credit regarding this pay off. Once I received the picture of the front and back of the check I called Kia Finance again where they gave me an email to forward the picture of the check. I sent the email twice in the same day. I called the next day and they put me on hold for 45 minutes only to tell me that I had to wait an additional 2 days before they could find and review the email with the picture attached.I waited 2 days and called back. When I got someone on the phone they put me on hold for 2 straight hours before I lost my patience and gave up. I called the next day and they had me on the phone for an hour before they found the email. Once they found the email the lady on the phone said she was sending it over to payment processing which would take another 3 days. Yes, another 3 days. I waited the 3 days and called back. I got a lady on the phone whom I explained the whole situation to. She puts me on hold to review the situation and once again never gets back to me. I waited on hold for almost a half hour before I gave up again. I have the background music for being on hold with Kia etched into the bad memory bank of my brain. I called back right away where the next lady proceeded to tell me that she needed to review the situation and asked if I would hold for 2 to 3 minutes.I lost it at this point and started pointlessly yelling at them because Im a human being thats been completely pushed to the limit. Finally after over 2 weeks of this horrible experience I get a payment processing person on the phone that seemed interested in helping. But in the end, Ive been instructed I need to wait another 3 days before theyll know anything else. Im literally fighting against the credit bureaus clock because of this company due to absolutely no fault of my own.As I wrote this review I have literally been on hold upon the resolution of the last call I explained for over 26 minutes. I have no hope or feeling of resolution to this awful situation these people have put me in. Gross customer negligence and incompetence that has cost me my financial health. Something needs to be done whether Im the only person this has happened to or whether its happened to multiple people. Its unethical, its immoral, its life altering. I dont know what else to do. I will never get a Kia ever again.

I have a brand new Kia Sorento 2012. About one month ago, my car suddenly stopped when I stopped at a stop sign. Fortunately, I could restart the engine again. I went to a Kia dealer service center to report it. They could not find any cause. Yesterday, it happened again. My car suddenly stopped when I slowed down and pushed the brake at a stop sign. I am getting scarred about this sudden stop. Anybody knows what causes this problem?

I bought my car in 2013. With it brand new, it had 25 miles on the car. There were issues from the beginning. Every time I took my car into a Kia dealer with a shop to look at my car they always said theres no problem. One of the last times I took it in they found it, my sub-frame was so loose that it was so surprising that I didnt get into an accident. I had a tear in my driveshaft boot, and a few other electrical problems. (They were all fixed after a year of driving the car.) Now this is why Im writing this review. I was in an accident in January 2015 (other persons fault). Her insurance worked really fast to get a payoff check to Kia. They got the check on February 28, 2015. It is now April 16, 2015 and they still have NOT processed the check and applied it to my account so I can get everything else taken care of. I dont understand how a HUGE car dealer has not processed this check and every time I call to find out whats going on and why they havent they say the same thing, WE DIDNT KNOW WHAT TO DO WITH IT. What how in the world do they not know what to do with it. Its been 2 months since theyve had this check and again every time I call and have to explain AGAIN, they tell me the same thing Itll be processed in 5 to 7 business days. I am so disappointed with this car company. I will never refer anyone to them nor will I ever go back through them again.

Vehicle exhibited more frequent and louder squealing noise problems from steering. After service recall work was performed than before work was supposedly performed at Regal Kia Service Department. I am concerned for my safety when driving this vehicle now. Also there was damage to rear bumper licence plate frame like the car scraped the ground.

In October 2011, I purchased a new 2012 Kia Soul. Within the year, I began to hear a knocking sound in my engine. On each maintenance visit, Id bring up this issue and was told they were unable to confirm the knocking sound. Fast forward to 06/24/2017, I get this loud noise on a cold start from my vehicle. Again, I take it to a Kia dealership. After years of trying to get someone to acknowledge the knocking sound, the dealership acknowledges it and states the noise is coming from the valve train and that Ill need a new engine. Dealership contacts Kia but Kia denies my warranty claim because the knocking sound isnt loud enough. Im the original owner of the vehicle with 88,500 miles so I dont have much time left before Im no longer eligible for the warranty. The dealership tells me that Ill have to contact Kias 800 number if I want to dispute the findings and obtain approval to proceed with the warranty work for the engine. My husband makes an initial call to the 800 number and after 30 minutes of arguing is told nothing can be done and thats the end of it. No case was opened or referred for further review. I then place my call. I am calm and collective and explain the issue Im having and get referred to a case manager by the name of Hei. I, again, go through the pain of explaining my issue. Initially she states that Kia would not have denied the claim because its covered under warranty. With this knowledge, I inquire to find out how were able to forward the approval over to the dealership so that they can begin the repairs on my work and provide me with a rental. She then tells me that my car is not under any recalls. Now Im just dumbfounded because nowhere in our conversation did I ever state I was there for a recall. The case manager then proceeds to tell me that she has nothing on file regarding my issue and will need to contact the dealer and provides me with a 2-3 business day turnaround. I explain that this is an ongoing issue and I have a 10.5 hr trip coming up and I need this resolved sooner. She then tries to tell me that she has to contact the dealer because the dealer hasnt reached out to Kia. This is when my frustration begins to set in. Now Ive been going around in circles for about 30 minutes and she hasnt heard any of what my complaint is. I reiterate our conversation and then she becomes hostile. Im frustrated and ask for a manager. Im then told I cant speak to a manager! I said Look, Im not getting any form of resolution and this is what I was sent to you for. Id like to speak to a manager. She then tells me I dont know you! I need to talk to the dealer. I said Thats fine, what I dont understand is why they cant be contacted right now? After requesting to be conferenced in with the dealer, the case manager felt I was going around in circles and informs me shes going to disconnect me, and she did. My case manager hung up on me with no offer to resolve my issue or follow up. About 2 hours later, I contact the 800 number again. I explain my situation, again, and kindly request to speak to a manager at this point due to the conversations that took place earlier that morning. The rep tried to review my situation and then begins the same vicious cycle that took place earlier that morning. Theres an obvious miscommunication issue and a lack of acknowledgement on Kias side. All Im asking for is to speak to someone who can actually do something to get the authorization out to the dealership so they can begin the repairs. When we finally hit a stopping point, the rep finally gives in and provides me with the name and extension number for a manager who conveniently isnt available. I leave a message and request a call back because Ive already spent over an hour and a half combined on these calls with Kia. Its been about 4 hours and I have not received a call back. Kia is avoiding the issue. Its been confirmed I need an engine replacement. They want to wait until the engine basically explodes is what Im gathering. When it does, theres a very good chance Ill be out of warranty. They dont care if my engine dies on my venture or if my family will be put at risk because my vehicles been disabled and Im literally stuck in the middle of the road, exposed to other drivers who may not be aware and smack right into us. Then what? Its ridiculous that I have to resort to this. I will file a suit in court if needed to get this issue resolved.

We bought a Kia Sorento and financed through Kia.... HUGE MISTAKE! This company is absolutely horrible to work with... We traded our Kia for a different vehicle in February. The Kia was paid off via the new dealership... BUT Kia has called us 3 and 4 times a day trying to collect on a vehicle that we no longer own. We have spoke to several people at Kia giving them the payoff information and at the end of each call they still ask for payment.... YES... They ask for payment for a vehicle that we no longer own. There is a time lapse on Kia from payoff to their collection department. These people are awful to work with. For a month they call us numerous times a day....even after giving them proof of payoff! Our Kia was a good vehicle.... Just do not finance through Kia financial. I wont ever buy another Kia just for that reason! Horrible, Horrible Customer Service!!!!

I should have waited a few more weeks for sale... The car has a dangerous recall about car fire. Its in all the news and yet no answer from Kia except dont park your car indoors. It might catch fire.

I made an appointment a week before my appointment. I was very specific about the recall over the phone when I made my appointment. I have came in. I was very specific when I talk to the front desk why I was there over my recall, I even told them if I need to pull out the paperwork, they corresponding with me acknowledging why I was there. They have told me it will take 2 1/2 hour. After sitting in the lobby for 30 minutes I went to the front and I noticed my car has not been pulled in the back so I asked them if they can take me home like some other dealerships do. After talking to them more about this recall they told me that the parts not there and they were trying to do something else with my vehicle that wasn’t approved. Now in February 5 they wanted to put a liner in my gas tank. I told them I did not wanted that done and that’s what they were trying to do and charge me $160 for it without my acknowledgment. Poor customer service. They don’t listen to the customers and after all this the man looked at me like I was the one confused. I would definitely not recommend this business. They honestly don’t care about their customers.

The Kia Sorento is my SUV and I just love it. Its roomy and drives well. Being older I like the fact that the car is high not one of those low cars. And being so high I have a better view of the road. I also like that the back seats can be put down to make more room for storage and there is a rack on top of the car for extra luggage or storage as well. What I dont particularly like about this car is the fact that the tires on this car are quite large and expensive. And if you need repairs its quite expensive due to the fact all the parts are under a protective cover that requires taking off the cover. So if you need to brake fluid this cover needs to be removed by a mechanic. But other than that, the Sorento handles quite smoothly when driving.

I took my 2011 Kia Sorento to dealership in Charleston many times many months ago for them to fix my extra key, it would not lock or unlock my car. They never fixed it and finally said I was no longer under warranty!! Now I have problems with warning lights on dashboard and local service rep, not Kia dealer, said it was rear wheel hubs with ABS sensors that needed replacement. He also told me he called Kia dealer and they were backordered with so many orders. He questioned why there was not a recall since there so many people with this problem. Called Kia dealer this morning to check on this and said my warranty expired 6 mos. ago and that it would cost me $1080 for repairs! Why not a recall?

On 10/12/2021, I brought my 08 Kia Sedona EX with 181k miles in for a Oil Change at Plaza KIA, Brooklyn NY. And was returned to me with the Oil Pressure light on dashboard followed by the Check Engine light. The mechanic saw the dashboards lights on while backing out the garage and tried to reset them, but to no avail. The Service Manager ran over claiming the mechanic done nothing wrong. Although, my vehicle didnt go in with these lights on. Kia claims no fault and blames the age of the vehicle. The Service Manager went on to state that they gave me a free diagnostic worth $129 and concluded that the Oil Sensor is the problem. And, that this repair and labor is a consumer purchase. The Mechanic attempted to inspect and troubleshoot this issue and was stopped by the Service Manager. I found this to be appalling and upsetting that my vehicle drove in to KIA fine and came out needing repair work that I have to pay for? Took vehicle to a independent shop nearby, They did inspection and found, 1) The Oil Sensor was not the issue and think its the Oil Pump... 2) KIA put 5W-30 Oil in instead of 10W-40 Oil for such a high mileage vehicle, stating 5W-30 is like water and best when vehicle was new... 3) That I should stop driving the vehicle immediately before the engine eats itself from low oil pressure. So, I called corporate, they claim no fault, wont take any steps or actions to resolve this issue, and asked that I no longer come to them for service. To me, this look like mechanical neglect and attempted cover up by KIA. So, So Upset. Buyer Beware!!!

I spent days at the dealer working with a salesman. I called later on the last night and said I would I would take the car and be in morning to make the purchase. I went and got my bank loan approved and in order to be prepared. He called me and said to come later in afternoon because they were sending him to pick up a car; however, my car was getting serviced and detailed and would be ready for me when he gets back, so there was no need to come down now since he was being sent out of shop for a few hours. I said I can come in right now to take care of my end of paperwork since you just opened. He said later about 3 or 4 would work better, “Don’t worry I have your car being prepped for you and it will be definitely be ready for you and you can take it home right away.” I called a few times while he was taking care of his business and left messages at shop throughout the day. Then I get a phone call at 8:30 pm after I did all my end of paperwork and loan papers and get the loan for this same day purchase that says another salesman sold the car from under him while he was out doing business for the shop.Now the car isn’t there and I was never notified till 8:30 in the evening hours later from the morning I was supposed to get the car. Now the car is not there and I have my loan done—no car and no remorse, or compensation for their wrongdoings. My time and money I put into this by driving back and forth, doing the loans and insurance, research, credit checks and so much more to list right now. They should make good on another car in a big way and fast since I took off of work and holiday to make this transaction. That is not at all good customer satisfaction at all! What will they do to compensate me? And get me in the car, I want today! I have no car as of tomorrow and I am very unhappy with the Kia service and customer satisfaction attempt at this point. Who knows, maybe they will change their ways and surprise me with a make good offer.

I purchased a Kia Optima in 2016. It constantly had issues. The main one being that the air conditioner did not work although I took it to the dealer four times! I purchased the car on a cool October day. Unfortunately, I did not realize that the air was not cooling. It would only blow the temperature outside. Late March rolls around and I discover the issue. The first time I took it to the dealer, they added freon and sent it right back out. Thirty minutes later, the A/C was not working again. I called and was told that it must have been the transmission temperature sensor. I took it to another dealer and they said theres no way it would be that. The second dealer got it to work for maybe two days and then it was out again. Took it back to them, then it worked for like a week. When I took it back the third time they said It must be the whole AC control on the dashboard. The representative told me the KIA dealership in GA had to call KIA in California, and they told them to try that, but they were stumped on what the issue was. That was going to be another $500 on top of the other repairs I had already paid for. I took it to a private mechanic who specializes in wiring/computers of cars. He got the A/C working for about two months - lasted through the end of summer. Spring rolls around the following year... same AC issue. With all of the money Ive pumped into getting the air fixed... I essentially went without air conditioning in THE SOUTH... ATLANTA, GA from the time I purchased the car in 2016 to 2021. Also, the engine light was always on because of a faulty wire or sensor. In GA you have to get an emissions test to renew your tag. For some reason every time my tag was up for renewal... the engine light would come on shortly before. I will never buy a KIA again.

Ok, Ive been having issues with my low beam headlights. I cant even tell when they are on and having highbeams is the only why I can drive safely, until other drivers blind me with theirs because they are upset about it. Originally I thought maybe they just need cleaned... till I did research this is a major issue with many people and Kia needs to take responsibility. The chrome is getting burnt by the lights and it no longer is reflective enough to work effectively. I dont know how they have not recalled with all the complaints I have viewed online. This is a safety hazard and needs to be addressed. Other than that I think it is a fantastic car.

Too many mechanical problems: lights turn on by themselves, tires losing air, tire was plugged and said I had it plugged when it was the same tire from when I got the car new off the lot. Swift gear broke and I was told it was a sticky substance inside of it. Now headlights stop working out of nowhere.

Nothing but harassment and terrible customer service. We purchased the Kia Soul in 2011. We love the car and havent really had any problems with it at all. Our nightmare comes from Kia Motors Finance. After being laid off of a job we had to survive on my wifes check. She has recently had knee replacement surgery putting her out of work and reducing our income to that of a disability check. Needless to say, it has become a struggle to make ends meet from month to month and our payments have suffered. Kia claims they are willing to work with us on the matter but by that they mean constant harassing phone calls demanding money. After finally getting another job, we are able to start working on catching up on our payments. However, we woke this morning to discover our car is gone.Time and time again I have tried to explain our situation to Kia Motors Finance. Time and time again it seems my words have fallen on deaf ears. The only work with you method these people know is the constant barrage of phone calls (several calls a day) asking when we can send payments and even more ridiculous, how much we can send. Even after managing to send a total of $700.00, we continued getting these calls. The associates are rude and unwilling to actually help anyone. They speak to customers with the attitude that we are being a bother to them or they have something better to do than talk to you about your situation. My intent to send another $550.00 payment has come to a halt with the disappearance of our car. If someone isnt actually willing to work with us and I lose my job because of no transportation, Kia will not see another penny of my money which is of no consequence to them being a multi-million dollar company. My late payments are not going to send these people spiraling into bankruptcy. After this car gets paid off I will never buy another Kia again or recommend it to a friend not because of the quality of the car, which is excellent, but because of the poor quality of customer service at the finance department. They need to re-think their methods of customer service or re-train their representatives whose lack of compassion and inability to listen to their customers is a large, oozing stain on their reputation.

My experience with Kia Roadside Assistance has been a very positive one so far. If I need any type of roadside assistance, I give Kia Roadside Assistance a call or I use the app that is on my phone and begin whats needed to get the wheels turning as to me getting taken care of. Every time I have called Kia Roadside Assistance its usually concerning a battery dead issue. Someone from Kia Roadside takes my information and sends someone out right away to give me assistance. The wait for the technician sent out by Kia Roadside Assistance is never a long wait. The technician from Kia Roadside Assistance is usually kind and straightforward offering help and then solving the problem in what I feel is record time. So, based on my experiences with Kia Roadside Assistance this last year and a half Im well pleased.

First off, I was a college student and wanting a new car with a warranty so then I wouldnt have to worry about having to pay extra for cars that I recently had that kept breaking down and I had to empty my pockets to keep running. I knew that I couldnt afford to get a loan for a better car and I looked in KIA and heard nothing but decent reviews about them. But from that start I got conned, I spent $14,000 for a new KIA with already 216 miles of test driving done on it and it was a manual with no bells and whistles, not even an air conditioner. But me being conned was my fault. I should have brought someone experienced in buying a new car with me, but fault still falls on them for taking advantage of me and not having ethics on their side of business. My next complaint is that I have automatic lights that I can just keep the switch on and the light automatically turns off. But when the cold weather of the winter time hits me, my light somehow miraculously turns back on and kills my battery. I called in and told them about my issue just 3 months after me purchasing my brand new car and they said that there was nothing to do about it. I wrote in several complaints over and over to the company and still nothing happened. Now, Im stuck with a battery that has gone completely bad from all the times that I have had to push start or get jump starts from. I will never buy another KIA as long as I live.

I have just bought a Kia Sorento 2018 this month. What I want the public to learn here is not to repeat the same mistake that I made at the dealership. I was actually happy to buy the Sorento, but when I signed the paperworks, I didn’t pay too much attention to the details. All I had in mind was I was gonna pay the amount that me and the salesman agreed on. I did not catch an additional fee for EXTENDED WARRANTY. This was not even explained to me. I was not aware of it. It costed me $2700, and since this was added to the loan amount. It would basically cost me more. Now when I look at my new Kia Sorento, I feel ashamed of myself for buying Kia. I was just foolish!!! God knows how I could forgive myself.

I need my rotors resurfaced before I even need brakes at 20,000 miles. I went all the way up the ladder with Kia and they keep coming back with The warranty was only for 12k miles. The car should not have a problem with rotors already. Their reasoning is I could have driven through puddles which cooled down the rotors so then they heat back up and cause problems. And a bunch of other lousy excuses. Luckily, this 38k car is a lease and goes back in six months.

Bought a 2016 Kia Sorento 10/2017. Was traveling for work related activity in FL. Engine seized. Had to be towed to nearest KIA in SE Alabama. Car has been down since 12/18/2018. KIA states will replace motor. But they dont seem to understand that when an original motor is pulled from a vehicle and the mileage on the chassis and body differs, the title becomes what is known to the States and lenders as a Salvaged title. You lose if any but all trade in value. Also articulating the circumstance to a future buyer can be complicating in itself. I will state for the record that this is my third KIA. First was a 14 Soul, 16 Optima I bought brand new left the lot with only 17 miles on the motor, at 40, was told the engine has a recall and would fail due to improper oil delivery system, so I trade up to the 16 Sorento, and well well, here we are at 22,miles and what do we have once again. A LEMON. KIA is ripping off American Consumers and should be banned from conducting business in the USA. They need to pack up and go back to Seoul. This is part of what is wrong with our economy. And the personal debt ceilings rise and rise, due to inadequate products, as soon as one car is paid for it breaks and time to repurchase again. We need to get back to the basics and make cars like they use to. I’ve got a 96 Chevy that runs as if it was just driven off the lot. Wake UP America.

My daughter was in an accident 2/6/2013. She was hit on the front driver side twice. The airbags did not deploy. I bought my car in 2010 and I havent had any problems with it. I want to know why the bags did not deploy? Is there any recourse? Do you sue the Kia Motor Dealers? As of right now, I dont know if my car is totaled or not. What do you do when the car you are driving does not operate properly? My daughter is 8 1/2 months pregnant. This could have been really serious for her. She was hurt on her left side only where she was wearing her seat belt.

I bought a Kia Picanto with registration no. ** from Princess Crossing Franchise in Roodepoort, Gauteng on July 21, 2011. Up to date, I didnt receive the service booklet of the vehicle. Wayne **, the sales representative, promised on numerous occasions that in two weeks time I will have the booklet and that he didnt receive it from head office yet. I am a very proud owner of the Kia Picanto. And I want to keep the service schedule up to date. Can something small like a booklet turn into an issue? Please assist me.

I bought a van from Kia west Edmonton last month and I was told that I will get my brand new van the 5th of May, then the 7th, then the 11th, then the 15th, and today we are the 19 of May and I did not receive my van yet. Every day I make calls to Kia west Edmonton and Kia Canada and until now I cant get an answer from them, I suppose to leave on a vacation with my family for a big trip with our supposedly new van but we had to cancel all our bookings and reservations because Kia Canada does not give a damn about my kids.When I called to Kia Canada and complained to the lady, she told me she will get in touch with me in the afternoon, she did call back but she said she could not get in touch with Kia west Edmonton, imagine the whole day. She could not get in touch with them so after 10 minutes, I called Kia west Edmonton and wow I can reach them so easy. Until now, am not sure when I will get my van - this a great service. Everyone, please do not purchase any vehicle from this company.

Just received first bill will three days notice to pay. I have been on phone over 2 hours and cant get an account set up. Their reply, You have to get another computer (had tried on a computer and my phone) and just keep trying. I then asked for a manager and was begrudgingly forwarded to a manager who kept trying to help and now 2 hours 20 minutes later, still do not have an account and they cant set one up for me (even though they have all my info on their computer system).

I had a sale agreement with proper payments and documents for buying a car for my disabled dad of 81 years old. The local Kia company didnt keep their promises and the sale contract and overcharged us. I tried to reach the international Kia Consumer and post-sales department via internet with several attempts. Until now Kia International never replied me. Is this Kias policy?

My wife and I currently have a Kia Sedona ex and we have had more problems with this van than I have ever had in my 38 years. The parts to be replaced are average price but to get them put on cost so much because of the placement. In order to get to just about any part you have to take something else off or apart or have small hands in order to get around something else. Its ridiculous.

This 2003 Kia spectra has had nothing but problems in the last 2 years. It started with the wiring on the tail lights being faulty and having to have them repaired so I would have brake lights. Then had to have solenoid A replaced. 5 sensors replaced because of corrosion. Now when I start to drive, the car is having a violent jerk backward...Very scary!!! So now I am taking it back in to have the mass air flow sensor cleaned. Pray for me that this works because Im out of money and days I can take off. Does anyone know how to solve this problem?

At 13,300 miles, the manual clutch went out in a 2010 KIA SOUL. KIA wont honor its warranty as the clutch is a wear and tear item. I cant imagine any clutch burning out at 13k. My last manual clutch (Jeep) had the factory clutch in it when I traded it in at 89,000 miles with no problems. When I checked online, I found out many people had clutch problems. Many with even less mileage than mine. I also found out that KIA had replaced several of the clutch parts in the following years models. Apparently, they have realized they have a problem with their clutch. But it still cost me $12,000 to fix it.

Everyone I know that has a Kia seems to have a problem with the car cranking but not turning over. It is the CRANKSHAFT SENSOR. I hope this helps. Its about $60 at Autozone - on my 2005 is located under the belts on the passenger side.

2003 Kia Sorento heater and lights in the center dash controls: I bought it brand new; second was sold in GA in 2002. The heater has never gotten hot or even warm. On cold days, it takes about 20 to 30 minutes of driving to get the inside of the car—bearable but still cold. It has been in the shop multiple times and the service department says nothing is wrong. If you turn the fan on more than low it will stay ice cold on the inside of the car forever. Also, on cold days (below 38 F) the center dash control lights will go completely off or cycle over and over very fast so there is no control over any of the functions until the lights settle down and stay on normally, which is when it gets warm (bearable, the chill is mostly not bad) in the car. This has occurred since it was a year old, but the problem with the heater not working kept our attention after sending it in for a couple of times on the light problem. I do like the fact that it still runs and drives good with all service work recommended being done on time most of it at Kia, although the oil and filter changes were done elsewhere most of the time unless it was scheduled for service work at the same time. I installed a new set of spark plugs and actually did a couple of oil and filter changes myself to make sure it could be done by me if needed. I kept all paperwork. We just gave up on the heater being broken and learned to live with it after 5 years or so went by, but these problems have never been fixed for even a minute. I’m totally dissatisfied with Kia service on these two problems. A few months ago, the crankshaft pulley bolt broke and stranded us at BJs Gas pumps in Cumming, GA on Saturday night on Thanksgiving weekend. So we had it towed to Kia Mall of GA where we bought it and had to raise Cain for 6 to 8 weeks before they finally reimbursed us for the tow because the bolt had been replaced on a recall notice at their service department in 2007, I believe. I have never had to spend so much money on service work to keep a warranty in force, but in the long run it has been worth it because I just picked it up after having to replace the electronic crankshaft and camshaft sensors at 92,000 miles and they did replace the leaking valve cover gaskets under warranty. I did have to shell out $1620.00 for this trip to the shop, replace all the belts and change out the anti-freeze. Hopefully, it will keep running without any further serious problems for a year or so to make this trip worthwhile economically. I would buy another Sorento, but I would definitely not accept any excuses about not correcting any type of problems such as the ones Ive had with this one. All in all, I am semi-satisfied with the Sorento. I have never kept an auto this long before except my 1998 Expedition and I have spent a whole lot less money on the upkeep for the Expy. It just loves gasoline so much I cannot afford to drive it much and it isnt worth much on the market to sell. So I will keep it around as long as possible and give it to one of my grandchildren one day if they want.

Kia has advised me recently that they had overstated the fuel economy ratings for the 2012 Kia Sorento that I purchased for my wife Barbara earlier this year. This is very disappointing to us as we bought this vehicle primarily based on the EPA mileage estimate on the window sticker. It is now obvious that we were deliberately misled by KIA. We feel like fools! Kia has proposed lowering the mileage estimate on our 2012 Sorento, only 1-2 mpg from 22/32mpg to 21/30mpg. Based on my experience, this is not enough. We are getting only about 25-27mpg highway and have done a lot of that type of driving since we bought the vehicle last spring. Reimbursing us for a 1-2mpg difference is woefully inadequate. If we knew that 26mpg highway was all we were going to get, we would never have purchased this vehicle in the first place.Every time we complained about the mileage disappointment, we were told by many different KIA personnel that we hadnt driven enough miles. Need to break in the engine and drive about 5,000 miles to realize the higher numbers, they said. Then when we passed 5,000 miles and didnt get the promised mileage numbers, they moved the bar and told us to drive 10,000 miles. Now we are at 13,000+ miles and still getting only about 26mpg hwy. This suggests a systemic issue where the entire Kia organization was involved in the cover up. The projected reimbursement of 1-2mpg for the difference between the EPA estimate and new EPA estimate does not come anywhere near making up for the difference between the promised 32mpg highway versus the 26mpg that we are getting. We are only experiencing 18mpg city and 26mpg highway, which is significantly less than the revised estimates of 21/30mpg. The proposed compensation for the additional fuel costs incurred based on 1-2mpg is insufficient and should be 3-4mpg higher. If Kia is truly committed to compensating affected owners fairly, for the unexpected fuel costs resulting from this lower fuel economy experience, they need to do more than this. As someone who spent over 30 years in the customer relations activities, I believe Kia will have 900,000 unhappy former customers who will do long lasting damage to the Kia/Hyundai brands. If Kia truly values its owners, they need to do more to make this right with them. This was the first Kia that we have ever purchased. Based on the way we feel, we will never consider buying another Kia or Hyundai product again.A car owner should have a special relationship with his vehicle. Being pleased at how it looks when he approaches the vehicle and fully satiated with how it performs when he is behind the wheel. However, every day when I drive our Sorento and watch the mpg readout on my dashboard consistently running 3-4mpg less than the revised estimates, I am overcome with feelings of buyers remorse and I feel deceived all over again. In addition, the proposed remedy does not address the negative impact on the value of our Sorento. Right now we feel duped, would never buy another Kia or Hyundai vehicle again and will tell everyone we know that they should not ever trust what Kia or Hyundai says.If Kia really wanted to build long term, trust-based relationships where customer satisfaction is central to their business, they would increase the proposed compensation. Apologies and regret wont cut it. I have significant regret at purchasing my first Kia product. If Kia is fully committed to doing everything to resolve this problem and want to make things right for those affected, increase our compensation.

KIA (Sorento) has a factory defect, which is not being disclosed at the time of purchase. The gear shift switch assembly has a shift cable that tends to malfunction. I want this to be noted. Should this part defect occur in the future, it will be replaced without cost.

This is my third lease. I had a Jetta and a Prius. Both companies had excellent customer service. They both put the customer first. Made everything clear. My payment are always on time. Never had a single issue till I decided to lease with Kia. Advice - DO NOT LEASE WITH KIA. First: Pay your lease via the phone. Although they will charge you 7 dollars to make an over the phone payment. Which is ridiculous, this is the only to make sure your payment actually goes through. Their website is horrible, and the turnaround is 7 days. Second: Getting a live customer service person on the phone: It is a challenge to be able to talk to a live person. Once you get a customer service rep they either do not speak English and do not care to help you with any issue you may have. I will never lease again from Kia. I am not a happy customer. Third: Their website is out of date. Do not make any payments on their website.

My Kia Sorento 2011 had 59,*** miles on it and it jerks when it shifts at 2nd and 4th gear. I brought it to Jerry Seiner Kia in Salt Lake for service. I told them the prob and I have a strong feeling its the transmission. They tested it and said there is nothing wrong. I just need to change the transmission oil which would cost over $200 since warranty would not cover it cause its for maintenance. They also reset the computer box because accdg to them, it saved the driving pattern of the previous owner so they had to reset it. I brought the car to a different place for the oil change. On my way home, the car still jerks when it shifts. Called Kia and they said wait a couple of days and reiterated that Kia has different engine so it runs and shifts differently from other cars. Waited 2 days and cars still jerks when it shifts. Called back Kia and schedule an appointment. This time the car is on 60k miles but they said theyll honor the warranty since I brought it with the issue before it hit 60k. So they did tests on it and they said they will file a case with Kia and see what Kia says. Kia recommended things to be done but they wont change the transmission. It became a regular routine to go to Kia every Tues or Wed for 2 months (imagine all the gas I spent going back and forth since the dealership is 24 miles away from my home.) Prob started in Dec. and last week of January they decided to change the computer box. It kind of run smooth for 3 weeks until it starts jerking again and now when it shifts to 4th gear. Brought it back to Kia and the service manager specifically said, There is something wrong with the transmission. We need to make a case for Kia to approve transmission change. So I told him I wanna make sure its still under warranty although its now on 62k miles since I first brought it with the same prob before it hit 60k. He said hell try his best since we have all the records. I waited almost a week for Kias reply again, and this time they want to reset something again but it will not be covered with the warranty since its now over 60! It is just ridiculous that I brought it with exactly the same prob before it hit the 60k miles! And I go back and forth to the service dept for 2 mos which is 24 miles away, of course the mileage will add up! And now they wont cover the warranty! Imagine, before it hit 60k miles, tranny probs already! Ridiculous! Will never ever buy a Kia car again! Warranty is BS. Worst car ever! Waste of money!

The KIA Soul is advertised to get 27-34 miles per gallon. I have owned my Soul for 2 months and have logged just under 3000 miles. I have it on the Economy Mode and am conservative about how I drive. But Im only averaging 23-25 miles per gallon. I drive to different locations, usually a 70-80 mile round trip, at least 50 miles of which is freeway. Needless to say, Im very disappointed with the mileage. Its not even hitting the low end of 27, and its nowhere near the expected highway mileage of 34 mpg.Now onto a totally different subject, the Mr. Sandman commercial. Sheesh. They objectify women and men. They show beautiful sexy women and big burly muscled men in super macho endeavors like sawing logs and fighting. So? Back to a real problem. My mileage isnt what the TV commercials or the window sticker represent. The only reason I was even looking at a new car was to increase my mileage - by at least 10 mpg - from my beloved Pontiac Aztek, which averages 20 mpg. Anyone else have this mileage shortfall with the KIA Soul?

In December 2008, I bought a 2009 model of Kia Picanto. I was given the 5-year, 100,000-km warranty book. At present, my car has made 80,000 km thus far. Apart from the 1st 1,000 km free service, no one informed me that I had to maintain my car using only the Kia workshop. Over the years, I had maintained my Kia car and kept the receipts showing that I had serviced my car, but recently, it developed a problem in the engine. I went to the Kia workshop to ask if I could use my 5-year, 100,000-km warranty to fix the problem. But upon arriving there, the person at the reception informed me that it was not possible because there were no previous records in the Kia workshop of my car. I had explained from my own side that I had serviced my car on a regular basis, and changed the necessary parts bought in the Kia store/workshop, but was given the same answer. I feel that my 5-year, 100,000-km warranty rights were denied to me. I am certain that I would not want to deal with Kia Motors any more unless, if somehow, someone from this company tries to convince me otherwise.

This pass Sunday I was driving on I-75 North to Gainsville to drop off my son for summer camp and the engine made a pull. Then all the sudden a big rattling noise. The car was always serviced by the Orlando KIA West Colonial dealer for Oil changes and for services. My car had clean oil in the pan. This happen on 6/12/2016 and today is 6/19/2016. They need a paper sign from the District manager and I am getting the runaround. I see how it goes... When you step in the show room, they promise you bells and whistles. Then when the time comes up for them to pony up, they drag their feet. This is my last time I will purchase a KIA car or a new car. What is the point... I see that some other people are having similar issues. Think before buying a KIA... Not a happy customer.

I bought a K900 four months ago. The fuel injection was replaced within 2 months. I dont get the full mpg. No one will repair my car. Took it back to dealer and they wont even buy it back. Im $20,000 in the hole. The manager says K900 has no value.

I am writing in reference to the safety of my children. I am a single mother of two (one having a disability). I have purchased my second Kia in the past three years. I love my Kia Soul. I have only had this car a year and five months. I am very saddened to know that my motor is causing my car to burn oil so frequent that I am having to add up to a quart a week to make sure that my engine does not lock up on me. I am so upset knowing that as a single mother, I just cannot afford to buy an engine, a motor, nor can I afford to get one fixed. I use my car on a daily basis to transport my children, and for my job. I am planning a move across the country in June and I just do not know what I am going to do. Is there anyway someone from Consumer Affairs can help me get this fixed. My warranty is out because I am over 100,000 miles. I bought an extended warranty upon purchasing the used vehicle. I am aware there are recalls happening with Kia and would like to know if my car qualifies. I am taking a risk everyday on putting my children in that car. I was so upset when I spoke with someone in Consumer Affairs and the only response they gave me was that I better try and hire a lawyer! Please I am begging for someone to help me. After my family and I have been valued customers for years and have purchased a total of seven cars out of the East Tennessee lot, I know that there is something that you all can do. Please help!!!!

I bought a car at Car Pros Kia. They never notified me that the car had a recall until I went for my first inspection after 3 months!!! I found out that the car that I bought was a DEMO and they never told me that. They sold it as a new car. I was so stressed out that I did not even see the miles that the car had on until the next day. I took a picture of it -- 75 miles that I did not drive!!! They wrote on my contract 8 miles!!! I trusted them and they took advantage of me. The warranty that I bought was supposed to take care of everything as the lady said from top to bottom, everything and anything and it is not true. My 3rd inspection, I will have to pay more than $400. On top of everything, they are rude. No courtesy at all. I called a sales manager called Rodrigo and he kept repeating that he was busy just because I said that I need to talk to him and he hang up on me!!! The only person that has my respect over there is the driver that took me to IKEA. Getting an attorney!

Performance and customer service from dealership: I was never given a chance to drive my New 2012 Kia Rio by the salesperson. Being a woman, I felt they took advantage of me. No test drive, who does that. It was a cash sale. Yes, thats right. I shelled out a cool $ 19,924.05 and now, I am getting treated like crap by the local dealership. I was not told there was not a spare in the trunk. So all this time I m driving around thinking it was a spare not a box and a small compressor that doesnt work. It took me having a flat on a cold snowy day with my baby in my car. They refused to send a courtesy shuttle for me and kept giving me the run around. I then called for roadside service which showed up 1 hour later. I could change the tire and the hole was too big to fix with the so-called repair kit, what a joke. That is just one issue. Second complaint, the gas mileage is not what the sticker price claimed. I spent too much on gas with that car. And third complaint is the car drives lousy and rough, it doesnt even drive like a new car, no smoothness, and I feel and hear every bump in the road. It has a pull and drives real slow and doesnt take a hill at all. The car has no power at all. What liars to get a sale. These people should be ashamed of themselves. Poor service and no care for the customer now that they have got my hard earned money. Do I take a loss and trade or just sell the car out right and go to another dealership? I knew I should have gone to Ford. I guess you live and learn you people are real jerks. Now, they have my car that was towed to them. They have no tires on hand and had to order one at my expense, $100.00 to be exact. And, they refused to give me loaner car until this issue could be resolved, but I raised so much beef with them they finally obliged me and gave me a used Sonata to drive. That is the least you could have done. Do I sue or wait and see what Kia is going to do about my car. Twice they tell me nothing is wrong with the car, I drive it daily and I know that there is. I even had my son fly in from Virginia to drive it. I figured maybe it was operator error. Wrong, it is that cheap made car which should have been recalled in my book. The overall performance is shabby to say the least and has no high quality performance and for a 2012, it drives like it is 6 years old or more.

I bought a new 2011 Kia Sorento. I have always had a problem with the acceleration. It does not happen all the time, but now it is more frequent. I have tried to cross the highway, and when I accelerate, it is as if the car has gone dead. It will not accelerate. It will eventually get gas, and move. This is very scary, since I never know when it is going to happen. I only have 20,000 miles on it. I really wish I had not purchased a Kia. Kia mechanics cannot find the problem. I have changed type of gas, with no help. I feel like I am driving a car waiting for an accident to happen!

I bought a 2012 Hyundai Sonota from them. They told me they just got the car in and went through it thoroughly. Two weeks later the motor seized up! Come to find out the motor was a junkyard motor!! Of course they claim to not know this but if they went through it then how did they not know? Lies!! So I went back and they said all they could do is charge me $3000 for a new motor (which they said was a deal but Hyundai only wanted $2500). Lies!! Or give the car back and they keep my down payment and first payment!! WHAT!! Sales manager was a complete jerk!! Told me they keep the down payment to cover their costs because I blew up the motor in his car!! You sell me a junk car for $8000 and I should cover what they lost! Wow!! If I could give less than 1 star I would.

A part was replaced by Kia when the car was under warranty and now, it is not working again. The car just ran out of warranty by 2,000 miles. Now, Kia states the warranty just ran out and they will not cover it. The district manager for Kia Motors is a J. **--not friendly or courteous. The Kia Motors customer service guy is uneducated and cannot read one note. He was confused and unresponsive. At first, they said they will cover a part of the repair, but now, they are saying that they will not and they never offered to even help. Dont buy a Kia.

Last Friday it was raining and I was parked in a stall at the grocery store. I was on the phone (which comes through the radio) when I heard a loud POPPING sound and the radio went off and the screen completely black. I took the vehicle to AutoZone first as it was believed to be the fuse. The fuses were fine not blown. I then took the car to Car Pros Kia in Carson on Avalon Blvd. They charged me $118.00 for a diagnosis ($668.00) & then they say that the radio is blown. They would have to send it out for repair which would be $550.00 ($668.00-$118.00) and if they found something in it like coins & or toys/foreign objects then it would be an additional $1,500.00 on top of the $668.00. I asked if it was covered and because my car had 106,000 miles it was not covered! Out of ALL of the cars Ive owned this has got to be the worst. 3 MOS after owning it the stitching in the rear seats and the drivers seat began to come apart and of course this too wasnt covered under the warranty. I purchased this vehicle new (traded in my 2006 Volkswagen Passat, which was the worst decision Ive ever made. They dont care about their customers. I will NEVER purchase another KIA.

My Kia Sorento was almost 5yrs. I did lots of highway run so it had miles beyond 100,000 thousand, but this vehicle was maintained as recommended and only by the dealer from which it was purchased. Driving along and without any warning it just blew up. Towed it to the dealer and of course they don’t know what could have caused it. I Googled and found out that others have problems with these vehicles. I contacted Kia Motors and a lady by the name of Heather told me theres an investigation into these vehicles and my vehicle was one of them. She said not to worry I’ll be given a loaner and my vehicle will be fixed and someone will get back to me.To date no one from Kia Motors has gotten back to me. A message was left on my phone by Kevin, and I returned his call 4 times leaving messages twice to no avail. It was someone from my dealership called to say my vehicle was not included so Kia was not responsible. In trying to see if my insurance would cover this I paid said dealer to strip the engine and they said the third cylinder blew through the engine block. (approx. a $7,000 fix) The insurance personnel took a look and said it’s a mechanical problem they will not cover.GUESS WHO IS LEFT HOLDING THE BAG? Me the consumer! I will give a 2 star because I seem to have gotten way better service from the vehicle than most of the others that I have read, but I still think Kia is lacking towards their customers. It cannot be right for big companies to be getting away with doing things like this to poor consumers.

On 3/21/2014, I purchased a new kia cadenza. Two weeks after purchasing my 2014 kia cadenza, I noticed defect in the paint. I contacted Gossett Motor Cars, where I purchased my new kia. They contacted the corporate office. They buffed my new kia twice, and that was not successful. They then decided to want to paint only half of the car. With purchasing my 2014 kia brand new, I didnt think it was necessary to only paint half the car because this will affect my resale value, and Im totally dissatisfied!

Dec 2017 after 2 years of owning my car and 69000 miles my engine seized. This is a 2012 Kia Sorento. Ive argued with Kia dealership and Kia itself that I find it ridiculous that a car so new that the engine died all of a sudden. I was driving on a very busy road and it just stopped. No lights came on or anything. I was accused several times that it was my fault that there was sludge in the engine. I have corrected them each time that I have receipts of oil changes and not by their company. They wanted to charge me money for a diagnostic test that they never did until I disputed that and they waived the fee. I was forced to either pay over 5 grand for a new engine or I was almost convinced a few times to voluntarily repo my car and start new again with them by purchasing a new car. I still have 4 years left to pay off my car and in good faith I still going to try my best. I received a loan from my job and paid the rest. I have investigated before the fix and disputed that there is many other Kia engines failing and that Kia placed blame on the owners for not maintaining their cars for sludge being in the engines. I then read that there was an engine recall for the same issues but my VIN is not listed. Ive tried to bring this up to Kia that I find it a coincidence that my car has failed the same exact way as all of these other Kia engines. I believe that Kia is nothing but crooks and I will never deal with them again. They should pay for all of these faulty engines. 3 weeks after I replaced my engine I started leaking antifreeze. My Kia said theyd help me with coupons since I just did a huge service with them... 25$ coupon. Yeah thanks but no thanks for the help. I had to pay another 309$. I dont feel safe in my car. Oh and I forgot to mention that Kia neglected to tell me that the warranty on the used Kia engine is only for 90 days. I am disgusted the way that whole company treats their customers when it is us who gives them their paying jobs. As I said a bunch of crooks. My junker cars have lasted longer than this car. What is sad is I loved my car. At first it was great. Everything was working great. Then the engine went. Kia never told me about their common engine issues. I found this out myself and when I confronted them about it. They were all hush hush about it. After this car dies I will never again give my money to Kia.

The 2011 Kia Forte ran great for 50K miles. Then, I guess I hit a rock - thats what the dealer told me - that apparently damaged the transmission fluid line underneath the car. They fixed it and told me the transmission was fine. So 1,250 miles later, the tranny locks up in 4th gear. Now, Kia is telling me that I should call my insurance company to take care of this. I told them, “No way. You guys told me it was fine. Now, you want to backtrack and blame the so-called accident.” Now, they’re saying if their metal in the bottom of the filter, then its on me. I dont think so.

Kia Optima Hybrid Engine - We were driving home from something on Mothers Day and the car made a loud sound and the engine stopped running. It threw a rod and ruined the engine. Kia now is saying that this is not covered under warranty because the car had the wrong oil filter and was not getting adequate oil in the engine. Havoline says that this is not the case and that it is the proper filter. In addition, even if there were an issue with the filter clogging, it would bypass the filter and oil would still flow. I have done nothing wrong but now I am in a fight. It looks like Kia is trying to just make an excuse instead of actually honoring their warranty responsibility.

I am very disappointed in my Sorento 2011. In 2012, I had trouble with my transmission. The KIA dealership in Waterford did some work on it. It began working better. Now a few weeks ago my battery died on me. I had to purchase a new battery from the dealership. My Bluetooth is not working they told me that the Bluetooth was covered, so they thought it may be the speaker because I could hear the other person but they could not hear me talking to them. They put a new speaker in but the other person still could not hear me. The dealership informed me that I need a new radio because the Bluetooth was a part of the radio and that it is not covered under the warranty. I am pissed. I have 44,000 miles on it.

After years of spending thousands of dollars on my vehicle, I spent another 1200, and the vehicle would only run for 5 days. I tried to get them to fix it and they wanted thousands more! I offered to have them exchange it for a new one and they scheduled an appointment which I was ignored for 3 hours. They just want money so I called the corporate office and a man at escalations screamed at me hurting my ears. Issue not resolved and my car is sitting at my apartments. Extremely poor customer service!!! I went to Honda! Anyone want my poor Kia?

Should you choose to lease a Kia, and then choose NOT to continue business with Kia at the end of the lease, they charge you $400 to take your business elsewhere. They also tacked on many other spurious fees. Id advise you to lease from another company who does not tack on that fee.

Well I bought a 2014 Sorento and it has died on me 3 times. The 1st time the memory board went the 2nd day I had it. They fixed it. 2nd time the battery went. They replaced it. Well today 4/17 I went to start my car and is dead again, unknown why. We called to have Kia to come tow and speak to a sales manager cause the service department was closed as per secretary. She advised speak to a sales manager, left message, didnt get a call back. Called again and was told only one manager and we would have to wait until 4/18 to speak with someone. In the meantime I dont have a car and I have a disabled five year old with health problems and spends a lot of time in the hospital. What am I to do if something happens? Call a cab, better yet. Every month I go to Boston Massachusetts to Boston Childrens hospital. What if this happened going there and I was stuck. This would be a huge health risk. I want a new car. This is ridiculous!!

I have owned 2 Kia Souls in the past 4 years. The first car had some paint problems in that a lot of chipping was going on and not only around the wheels. There was paint chipping on the sides and at the top of the roof. We dont live on a gravel road nor do we drive on any gravel roads, when I took the car in for this, keeping in mind that this is the 2010 model with 83000 km. The dealership took some pictures and sent them in to Kia for the ok to go ahead and fix the problem. Kia gave them the go ahead and we got our car repainted. The new paint on the car was considerably better, in fact we had no real chipping and as the body guy said it was because there was actually some paint on the car.We traded this car in for a 2012 Kia Soul and now are facing the same problem. The difference is that I actually installed mud flaps on this car when I got it home and it is worse than the first car, in fact at the back wheel there is no paint at all and the car has surface rust developing on about a 4 area. Showing this to the dealer, they went through the same procedure of taking pictures and submitting them to Kia, this time the verdict was different. They are not going to cover the paint work. They are not going to paint the car. I have called Kia Customer service and awaiting a call back.

I bought a new 2015 Kia soul in January and now in April with less than 5k, the AC went out. I took it into the dealership only to be told a rock hit the condenser. The service guy tells me that it is not covered on the warranty and that it will be around 900 to fix... The strange part is... that I looked online for my own part, and I found a forum where there are almost 100 complaints of a phantom rock hitting condensers all over the US. I talked to the General Manager and I talked with corporate and there was nothing that could be done on their part... My lawyer will now have to take matters into his own hands.

Musty smell started coming through vents. Saw a video to change cabin filter which I did. No better. Took it to Kia of Greer for a check and MOLD was growing in the A/C lines. Was told I need to let more fresh air in and not use the air circulating button so much. I got online and consumers from 2010 are complaining about the same problem. So we are breathing MOLD? Kia needs to be held responsible for the design of the A/C unit and where water is standing. This is a health hazard! PLEASE fix KIA!!!!

We own a 06 Kia Sorento that we bought new from Jack Key in Las Cruces, NM. Once it hit 75K it started falling apart. Now the Kia master mechanic confirms it needs a complete Rear Differential repair, which is covered under the 100K power train warranty. We took the car in over a week & 1/2 and we were told the corporate office will not approve the work because Jack Key did not notify us that we needed to service the Rear Diff. (?). We bought the Car Care plan and utilized Jack Key for all oil changes and maintenance. We had the 30K mile service where they checked all levels and made sure the car was in compliance with scheduled maintenance. NOW the local regional manager is saying that they will not do anything until we prove that we had all the service done (which is IN THEIR SYSTEM). Im completely dismayed and angry at both Kia and the dealership. We invested in a KIA in good faith. In return they will not (in good faith) honor their own agreement! These people have no conscience or integrity. This is a deceptive practice and we may have to resort to a lawyer to resolve this issue if they dont step up to the plate and do the right thing.

My 2.4 liter engine is part of a recall of over 1.5 Million cars. Well, my VIN number is not on this list!!! My engine blow for exactly what the recall is for... premature bearing wear causes the engine to throw a rod! Kia says its not covered because I am the second owner, the car has 89,000 miles on it and would have been covered if I was the original owner! THATS NOT THE POINT. This engine was recalled for this problem. End of story! But, NO mine is a Hybrid and they arent a MODEL that was under the recall! Its the same 2.4 liter engine! I have talked to customer service, they sent me to the ESCALATION department. They said its not on the recall list and isnt under warranty. So, now my car has been at Kemper Kia of Bridgewater New Jersey for 3 weeks. Have talked to a very reputable engine repair shop. They told me this is often how they let bad news out about recalls, a few models at a time. I cant wait for them to actually put my car on the list. This really sucks and so does KIA for not covering this AT ALL!!!!

This has been the WORST experience I have EVER had. I went through USAA to buyout my Kia from a lease. Two months later I start getting collections calls saying Im two months behind because Indiana is a dealer only state, and not only was I never informed, records indicate that Kia CASHED the check from USAA. They claim they issued a refund check to USAA but a week later, USAA still doesnt have it. Now I am paying two car loans, both of which are accruing interest. THIS IS ILLEGAL!

2016 Kia Soul. 23500k miles on it... engine started making a noise while accelerating slowly. Checked the oil. It was low but in serviceable area of dipstick. Checked for leaks, including checking the filter. Took it to the dealer and the check engine light came on for the first time. Dealership is now saying that the oil filter was loose and all of the oil leaked out. The oil was not changed at the dealership so this is their tried and true way of denying the warranty. They used to void the warranty outright if the change was not at the deal but now they say the part failed. This car has been to the dealer two times for oil related issues. The first time oil was leaking after they changed it and they blamed the drain plug failing. Before I took it in that time I checked and the plug was loose. Of course this was covered under warranty because they messed up but would not admit it. This time, they blame the filter and claim oil was all over the underside of the car. ODD!! I was under the car to check it 20 minutes before it was in the deal ship and there were no leaks found?? Now the outcome is a blown engine that Kia blames on faulty service. Dont touch them.

To get a $500.00 rebate, I finance my 2014 Kia Soul (!) with the whole shebang through Kia Finance. 1st invoice came and showed the payoff amount. Sent them a check. Within a couple of weeks, got the pink slip in the mail. Then a week or so later, a check came in the mail as the payoff amount was over what was on the invoice. Very happy with their honesty. Had a Hyundai before and their manufacturer was great standing behind their product beyond 5 years... Never had a repair bill, just basic maintenance.

I purchased a brand new 2017 Kia Soul+ in Jul 2017, and to date (May 2018) have only put 5500 mi on the vehicle. It has been used mostly for in town driving and is garaged. I have hundreds of small rust spots on the exterior finish, which is accentuated by the finish paint being white (see attached photo). Kia reps tell me it is micro metal filaments from my brakes embedding in the clear coat, and this is something not unusual.Well, I’d challenge this position as I’ve owned previous white cars among the dozen+ vehicles I’ve owned over the years, looked at dozens of comparable new cars on the road, and spoken with several others including auto/body specialists and the response has been 100% that this is not an expected new car reaction unless there was some manufacturing defect- either in the paint or clearcoat prep or application. If anyone else is experiencing this condition with their new Kia, please comment to let me know.

I had the worst experience having a Kia car. This was my first time I chose Kia because I liked the car that I was going to lease. The previous two cars that I drove were Toyota and they never ever gave me problems that usually an older car gives (one Problem on top of another). Imagine you trust the company, you get a brand new car thinking that “hey it’s a new car. I’m not going to have all the problems that old cars give and then one day you wake up, your car is not starting, the next day brake lights don’t work, the following week another problem comes up.And my car was a 2018 car and it’s 2019 now and then you call them. They keep transferring you to different departments not willing to take responsibility and ownership that you could be that one in a 1 million customers that had all these different problems with the car and maybe we can take care of you somehow. I would NOT recommend getting a Kia if you want to lease a NEW car. It was my first experience and the worst one and when you know the company doesn’t want to take responsibility for it, it’s even worse and not worth your time or your money!!!

I was driving my car and the engine failed. It ignited on fire and was Total-ed. The fire department and police came and put the fire out. I filed a claim on the day of the accident (August 18) with my insurance company that I have progressive insurance with. They have consistently lied to me and will not give me answers. All I am told is that they are still investigating and keep telling me that they will find something out. It just never happens.Because of this, I dont have a car to use since the incident and this has caused me real stress. My car is under warranty so I need someone to help me out.

For all of you people thinking of buying a Kia, read this. Bought a brand new 2012 Kia Sorento, not a demo, right out of the show room. At 800 km, head gasket had to be re-placed. At 1500 km, oil pan seal had to be replaced. At 2000 km, engine block had to be replaced. After arguing days with Kia Longueil and Kia Canada, we got them to replace the entire motor instead of re-building my engine. Then we went to pick up the truck and the electrical blew. Kia Canada does not stand behind their product at all! We requested to have the vehicle changed for a new one from the minute we started having these problems, and was told no but we will get free oil change. My truck that I paid over $40,000 for a new vehicle experience has been ruined by Kia Canada. I am now stuck with a hunk of junk. For my loss of time out of the office, anxiety and fear my truck will break down, Kia Canada offered me a free oil change. If I ever sell or trade in my truck which I will, what do I say when I am asked if any major repairs have been done to the vehicle? To my surprise Kia doesn’t stand behind their product. Too bad we do not have a lemon law in Canada. I would never buy a Kia again! If you research Kia Sorento, I am not the only person to have major problems with the vehicle or Kia Canada.Don’t buy a Kia!

2011 Optima - We purchased this vehicle brand new 20 months ago at Big Red in Norman. No problems until approx. Jan/Feb, the engine started making bad noises. I took it to Big Red service dept. They treated us like we were idiots and they didnt hear anything. I took it back as it progressively got worse, only to be told they didnt know what the noise was but they could not fix it and sent us away. We traveled to Bob Howard Kia in Edmond, OK and wasted two weekends only to be sent away and told we never changed the oil! Its ridiculously disrespectful to us to assume we didnt take care of this brand new vehicle! We each have brand new cars and trucks in this family and each one of us care 100% for each vehicle. On time oil changes, all maintenance, etc! Finally, service manager, Todd **, said, Prove you did oil changes! Bring receipts! We spent a full week collecting as many receipts as humanly possibly! I drove back to Kia Edmond to show to service manager, Todd **, only to be told after another wasted day of waiting and given the runaround, at last he said, Oh but they didnt use Kia filters. Sorry, now I cannot help you! Nowhere does any document you sign buying a brand new car does it indicate you have to use a Kia filter only! This service manager was making things up as he went along to us! Very upset. Now, the car cannot even be driven! We need help ASAP or comments on what to do now? I contacted every single Oklahoma State Organization I could think of and Kia Edmond online several times and still not one phone call or email. Sad, sad, sad to drive a 10-year warranty vehicle along with extended warranty only to be turned down or totally ignored at every turn.

On July 19, 2012, I purchased a 2013 Kia Sorento from Riverchase Kia, 2200 Pelham Parkway, Pelham, AL 35124. I shopped this vehicle on their website. I wrote the VIN, stock number, color, and price down on my pad. When I got to the lot, I found the vehicle. During negotiation, I was told if they honored the website price, they could not let me take advantage of the $5000 pull-in/drag-in trade that they advertised on television. I was told by the salesman and the finance person there was no rebate on the 2013 models Sorentos. During closing of my vehicle, I noticed $5000 trade was made up of $3500 trade plus a $1500 rebate. They told me the manufacturer would not allow the dealer do both. If this is true, they need to express this writing on their website as well as on their TV commercials. All this brings to the question of truth in advertising. Please address this, I feel somewhat cheated. You have a product that can stand on its own, Dont taint it with deceiving advertising practices.

Why am I liable for something that has not been my fault? I am giving this a day to be resolved then I will go to my lawyers which is scorpion and I will not give up. I refuse to pay a service. When I pay for the service if I wanted to pay I was not going to take the service plan. I know I have to pay for the brakes. I will not pay the service so let me explain myself for the 100th time. I took my car for the service as agreed with Kia east rand branch. On the 3rd I had a accident with my car. As per attached you can clearly see I picked it up on the 23rd of Dec knowing I never skip my service as you can see and Im never late either. I tried phoning Kia Kempton as thats where I always take my car. Disappointingly no one responds. I then phone your kia kempton sales to find out why is no one getting back to find out oh they closed. Fair enough.I go on your useless website where it clearly states book a service, leave your details, someone will get back to you. And to my surprise guess what? No one did. So sad. This I did in Dec knowing my car needs to go. I desperately try and get hold of someone. No one phones me back. I phone your branch east rand either the 28 or 29 Dec. I get the following words: Sorry we are full but we can help you the 3rd. Knowingly this is not going to work as its due now they assure me its no problem at all. So I believed your people again. Im doing it as per how Im suppose to keep in mind as attached my car went in. So I could not do it as I usually do early and if you bothered phoning your customers back this wont happen. So I get a nice phone call today. I need to pay for a service. Now look the lady there well done but for the rest useless.So Im giving this one day to be resolved so I can take my car at the cost of you all not me as I pay for the service plan and I was not at fault as you can see. So one day and then Im taking this further. I will not leave this. I will pay for my brakes. Not the service. My number to get hold of me; **. I expect a call in the next hour. As to how this will be resolved this car is not second hand its not ten years old and its sure as ** has never missed a service and kia kempton didnt say nothing at all. So blame your staff not me. I pay you still and whats sad its 200000 not a 5000 second hand car. This is disgusting to think I wanted to buy another kia when this is the treatment you get when you not at fault between kia and liquid capital? My car will be serviced at your cost. Decide how so I can take it as Im running the km up by having it again your fault. One hour and Im sending it to my lawyer.

I bought my Kia Sorento new in 2011 and I love this car. Could not ask for a better car for the money. It gets 28 MPG, and never any issues. Its very comfortable and a joy to drive.

I think Kia has a problem with their rear end 2008 Kia Sorento. My car makes a lot of noise when driving, I had the rear end fluid change. Keep in mind that the Power Train Warranty is for 100,000 miles. I just have 43,000 miles on my vehicle. They said because I can not find the proof of having it changed, its my fault and I would have to pay out of pocket to get it fixed. I read online that a lot of customers have the same problems with Kia Motors.

I would like to voice out my frustration over Kias employees (**) unprofessionalism. My Rio Ex Sedan, Manual 2813AP13 had perhaps wheel alignment issues, the original fit Hankook tires were worn out in 25200 km. I contacted Kia Forbach on Wednesday 29th October 2014 (8:58am) and told the person concerned that Ill come over to Forbach around noon for tire inspection. ** was not there but the mechanic advised me to replace all the 4 tires immediately. Within a couple of hours, I had the Rio fitted with 4 Michelin tires. Same day (12:24pm) I requested ** to fix an appointment for me for wheel alignment at Kia Pailles for Monday 3rd November 2014, he said hell do it. On Monday 3rd November when I reached Kia Pailles with my toddler and wife, grand was my disappointment, anger and frustration when I was told that no appointment has been booked for my car for wheel alignment. How unprofessional! I took leave from my place of work for wheel alignment, drove all the way from Goodlands to Pailles for nothing. Is it my fault? Do you think I am fond of wasting my time and money for nothing? When I bought my Rio for R725,000/- I was not given even 1 cent of discount. I cannot tolerate unprofessional behaviour; one lady at Pailles kept me waiting for almost 2 hours, she told me that she is trying to help and possibly Ill have to wait till 5 pm for wheel alignment! Am I mad or are you guys mad? Did I come over to Kia Pailles with my 2 year son and wife to have fun/picnic? And in the midst of all, it is me who is being penalized. I took leave from work, wasted money on fuel for a service which I never received. Who will compensate me? In other countries like USA and UK Kia dealers compensate customers who have been wronged in the name of customer satisfaction. I am not a happy customer and I am waiting to hear from you what you intend to do for me? Kindly dont consider this as a threat, but I am determined to go ahead and inform Kia Worldwide and customer forums about my horrible experience with Kia Mauritius unless I get satisfaction. When I am paying for goods and services I expect the latter to be of acceptable standards. Neither ** nor any personnel of Kia Mauritius came forward and apologized for such humiliating/embarrassing treatment to me!

Dont ever buy Kia. Kia has the worst after sales EVER and they sell you cars whose tires feather within 6 months - Nexen Tires. Dont ever buy with Kia. They suck and their useless experience has been bad bad bad bad bad. Kia SA will point blank refuse your request and maintain that they wont replace or meet you half way, if your tires are feathered after 6 months of purchasing a brand new car. Never mind if you bought the whole car including the tires, and you had crap service from the onset. They WONT meet you half way, they dont care about their customers. All they can say is Were sorry and thats it. They dont care about customer service and after sales services is putrid to the point of vomiting. Kia Paarden Eiland Cape Town should close down and Kia SA should get a new Customer Care Manager. Rather buy BMW, AUDI or even Nissan or Chevrolet - youll get much much better service. Kia will never come near anyones coat tails. They are useless.

I purchased a new 2011 Sorento against my better judgment, knowing a first year production is always problem prone. But I have had purchased many Hyundais in the past, and was used to great service, and knowing its the same company, I expected the same quality (WRONG). Coleman Kia in Ewing NJ has the most lying area manager and service department in the nation. They charge repairs to Kia, that they never repair, or even look at. Case at point: Ive had a bad door rattle in the passenger side door since purchase. Ive had the vehicle in for service for 5 times and the repair was charged but never done. The last time, I placed tape under the door to know rather, or not the door panel was opened. And guess what the service manager stated? The door was repaired but the tape was never touched. Enough said. Never, ever, again, would I ever purchase another Kia. My door still annoying like a rattle snake. But how does Kia allow itself to be continued to be ripped off. I would like to still have my door repaired, only 40,000 miles.

I purchased a 2013 Kia Sorento 22 months ago. Driving a few days ago, the vehicle started making a very old noise, then a huge bang. Stop and the car hasnt moved since. No check engine light... no low oil like... no indication that anything was going wrong. I kept all maintenance and upkeep records. I had a log on the oil changes since my dad did them regularly. The engine locked up, Kia wants 6,500 dollars to replace. I purchased the extended warranty, the warranty company will not honor since the oil changes were not performed at a shop. Im on a very difficult place being I still owe on car and dont have 6500 dollars laying around to buy another motor... this is a known problem and they are doing nothing to fix it!! I have the warranty and they refuse to cover since my dad did the oil changes. They told me they dont have proof my dad actually physically put the oil in my car so they refuse to approve the repairs!!! This warranty coverage was not cheap either. I dont know what to do, Im a single mom, no reliable transportation to work now. Dont buy a Kia!!!

Very disappointed in my 2011 Sorento. This is the first and last Kia I will buy. At 106K miles, just 6K miles out of warranty, I need to have my transmission replaced. Also need motor and transmission mounts. I have not even paid the vehicle off (have 6 months left) and cant justify spending $4700 to fix. Appealed to Kia for goodwill help and was denied. Hope this review is helpful to others.

This is Dr Hamdel **. My complaint from El-sabaa auto service for KIA, I maintained my KIA Cerato on July 22nd, 2014 normal 70 km maintenance. They asked me to change an addition parts and they costed me about 3000LE however I did not hesitate to remove the damaged parts as they told me buy the new one. I returned to home and get back the next day because I had a higher AC voice than normal - after checking they told that this a normal for AC. After two day what I been in travel with my family at 2:00 AM on CAIRO-ALEX desert road the car stopped (this fun no?). The gear box does not work anymore and found an oil diffuse from the front. I have no choices instead of carrying the car and my kids on the truck...and I introduced a complaint today for the customer protection system in Egypt. Regarding the Car it is located now in the front of my home and I do not know what I have to do...This is MY cell phone for contacting **.

Never buy a Kia!! And if you do expect no help from them on recall parts, Ive spoken to at least 10 people!! Half say one thing. Half say another!! Especially their specialist Jamie, he was horrible, mean in Jan almost!!! Ive been walking for three weeks and cant reach anyone at the dealer. Thats three hours away from me!!!! He acted as if he is the one whos been.

I was at your website, OxenDaleForThePeople.com and it sent me here. I am sad to say that after sending you a letter about a bad deal we received from your Prescott Valley dealership, we gave them another try and got yet another bad car! On Saturday, August 4th, we bought a Kia Rio. On Monday, August 6th, I was stranded on the side of the road in Phoenix in an area I had never been before with a dead car. As it turned out, the engine seized. After having 2 more engines put in it - both of which either seized or didnt drive above 40 mph - we still have no vehicle. After asking to have our money and car back, we were blown off and told that the warranty company was providing us with a rental. We dont want a rental. We simply want this nightmare to be over so that we can find a reliable and trustworthy vehicle from a trustworthy dealership. I would like to get this resolved and have a happy outcome for everyone. As a teacher, I do not have a lot of money and definitely do not have any extra money! Buying that car used my entire savings and I have nothing in return except for another bad experience at your dealership. I will never buy or allow anyone I know to buy from this company again, ever! They tell you in the commercials that they inspect every vehicle. We now know it is to make sure a customer can drive it off the lot so they can pass it off to them and say, too late, its yours!

Wires burned out without triggering the fuses, following a jump start by AAA on my 2008 Kia Rondo. The Sansone dealership and Kia headquarters are denying warranty coverage despite faulty original wiring and/or fuse box. The wires should not burn out before the fuses are tripped. Without warranty coverage, which the car has for 100,000 miles or 10 years, it would be precarious to order another jump start when the wiring and/or fuse box are faulty.

I bought a Kia off the showroom floor. I drove it with no problem for about 8 months, then I took it over for a check up. Everything came back great, then it broke down. I utilized the road side assistance, and had it towed to the Clarsburgs Kia. It took them about a week to fix it . The eco had a glitch, and burnt up my fuel pump. I got it back, and put gas in it, and the check engine light came on, and there was a strong smell of gas. I called Kia, and they said bring it over. They checked it, and determined it was only the gas cap that was loose. They said they fixed it. 4 days later, I put gas in it, and the same thing happened. I took it back, and they now have my Kia again. This time, they gave me a loaner Kia, but Im tired of spending my days off in the Kia dealership, getting my 2011 showroom Kia fixed, week after week.

Changed engine oil regularly. Last time even put in synthetic to improve longevity on a 5w 20 as recommended for a Sorento 2013. Last weekend the engine oil starts when traveling to the beach with my family. Immediately drive back to get into an Auto Zone near the area, never get there....after several noises coming from the engine, it stops and never started again. Next day went to the Kia dealer and care center. After 4 days and no call, my wife calls and surprise, they said that the engine was damaged beyond repair and the guaranty does not cover due to the services were not provided by them...saying that the reason for the damage was slug on the engine due to low maintenance. Strange, since do the same maintenance schedule to my Toyota Sienna from 2001 and it has 196,000 miles already and no issues with the motor. So, I believe that they can argue the same to anyone with problems, IF YOU DO NOT SERVICE AT THEIR SHOP, COULD BE REASON ENOUGH TO DENY THE WARRANTY? For sure will never purchase another KIA, good looking vehicle, as soon as you get some issues, it hits you....be lucky trying to obtain the warranty from them....

2014 KIA CADENZA. I have been a Kia owner for the past 10 yrs. I previously owned the AMANTI that I loved very very much, until the very end when I decided to trade in for a new Cadenza. But I seem to have a internal noise problem with the cadenza. I noticed the clicking noise about 200 mile. I took it to the dealer, however they said could not find a problem. I returned again after 300 miles, still with the problem. The sales manager advised me to wait until after 500 miles to open a case with Kia. I returned the auto after 900 miles, they looked into it. On Nov 13th 2014 they wrote the following on the work order PIT STOP P5282 SIDE CENTER OF SUNROOF, NOISE COMING FROM LOOSE SCREWS HOLDING SUNROOF CURTAIN IN PLACE: 85310R00 3.2 HEADLINER BAR, 81651 - 3R500... FAILED PART, RE-SECURED AND PREFORMED PIT STOP FOR RATTLE. Well after month later the problem return, I wrote an email complaining to dealer that noise appears to have return. On 01/06/15 I took the car back to the dealership for the same noise. The dealership found no problem and wrote the following: TEST DROVE CAR WITH TECHNICIAN FOR 7 MILES OVER VARIOUS ROAD SURFACES AND OVER BUMPS COULD NOT DUPLICATE PROBLEM, NO PROBLEM FOUND. Problem still exist. The dealership indicated that they drove the car for over 7 miles and found no problem, however I had noted the mileage on the car and found that the car had only been driven under a mile. I filed a complaint sales manager at the dealership, which the service manager admitted that they did not drive the car only around the block. I preceded to file a compliant with Kia customer service and meet with the District Manger. It took about 2 weeks to confirm the meeting at the dealership. I finally met with DM who drove with me and agree there was a problem. It took over 2 more weeks to schedule a repair date. On 3/25/15, Once again I returned the car to the dealership and they found a problem. Stating the following: C/S noise coming from roof of vehicle near the roof. Please check and advise. Effective part # 81630R500. Found edge of sunroof plate bolts were over torqued causing rail to sit improperly in track adjusted to Kia specs and road tested with technician and Kia DSPN, adjusted sunroof plates, no noise present at this time.Once again the noise has come back and even worst, metal bouncing inside of sunroof. I stop by the dealership on 4/14 and talked to the service manger, which rode with me and agreed there was a noise. He preceded to advise me that he would contact the DM of Kia and call me when arrangement made. On 4/16/15 the service manager called stating still waiting on DM call back. On April 22, he contacted me stating which day early next week was good. On April 24th contact SM and advised him that on April 28th at 10 am would be fine to meet with the SM and DM. To my surprise, the DM was not present. I advised the SM to contact me when the DM would show up so that I was involved in the loop. However, that did not occur. On 4/29 the service manger advised me by phone that no problem was found. I have requested once again to meet with the DM and take the service manager and District Kia manager on a ride, so they understand the noise factor. I have requested to meet the DM through the Kia customer service and Service manger at the dealer, once again review the problem and take test drive with me present. Still waiting for a response as of 5/1/15. I am extremely unhappy with the noise of this cadenza, most passenger hear the noise. Now the dealer is sending messages that I need to return the loaner car, because KIA is not going to pay for the use of the loaner. So now they are threatening me with billing my credit car for a dealer loaner. I have not heard from KIa regarding this matter as of yet. Frankly I am beginning to dislike the fact that I purchased this cadenza, though I was extremely happy with my KIA AMANTI. CASE # **. One of the solutions has been to have the sunroof completely changed according to other kia cadenza owners who have experienced the same situation.

I have a 2013 Kia Sorento Dark Cherry. I have a problem with the paint on car. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. They say it is not covered under warranty. Also I have been noticing the area were you open door is scratch from finger nail [per dealer] when you open door handle.

My drivers seat keeps breaking where plastic surrounds power area. Kia will not help me. They say its an outside influence. What do I do after 5 times since 2013?

At 12,300km my 2014 model Kia soul encounter a problem with the gearbox. I booked in the vehicle at the Kia Tokai Multi Franchise 021 7132413 on the 13th of August. It has now been 3 months and is still waiting for my vehicle due to parts or whatever story they telling me. I feel that I have as a customer been treated very Unprofessional and that a vehicle with such low mileage should have been replaced. I spoke to Kia South Africa customer care but was of absolute no help. Please, if theres anyone of a authority reading this message, please help.

We purchased a new 2012 Kia Sorento. The first dealer never rotated the tires, and refused to help with a defective Spring. I had the pictures of a snapped spring on the front right. Had to replace all the struts and tires. Switched dealers. At 60,000 miles, the car started to have major electrical problems. Second dealer was worse than the first, changed battery and radio unit. Kept coming up with thousands in expenses. Finally, I told them to replace the starter and the car worked again. I cannot wait to get rid of the car ASAP. Never again will I purchase a Kia since the warranty is worthless.

I went out to my car for an afternoon meeting and the material on my console was melted in a spit. It was clearly melted. I parked in the sun that day but it was only 69 degrees out. I went to a meeting earlier that day at 1100 and it was fine. I called Kia in Liberty Lake, WA and reported it and told me it wasnt covered under my bumper to bumper warranty because it didnt melt all the way, just in a spot. They refuse to even submit it to Kia out pay to cover it. My $25000 purchase shouldnt melt for any reason. I do not recommend ever buying a Kia. They lure about their warranties and try to get you to pay. I am more filing out under the Lemon Law.

I have a leased 2015 Kia Sorento with less than 23,000 miles on it with a blown engine. I just got my inspection and oil change done last week. The car came back and was making a funny sound that got progressively worse (like a baseball card in a bike spoke). The car ended up dying completely while being driven and was towed to the closest dealership. I was told that there was sludge on the engine and metal flakes in the oil and that the engine needs to be replaced but Kia probably wont cover it unless I can provide them with maintenance records. They have the most recent oil change record but they wants them all (works out to about 3) which I dont have because I go to a little corner garage.Now that I see blown engines and sludging is a known issue with Kia, I will contact whoever I need to contact to get this taken care of (the estimate was $7200) and I will NEVER purchase or lease another Kia ever again. I thought they made big improvements from a few years ago but I guess that it just on the outside, not the inner workings of the vehicle.

It was a great car until the engine went bad. Kia helped us out by paying for the parts, we had to pay the labor. The dealer was of absolutely no help on this at all.