I am writing about not only the troubleshooting of my vehicles (2008 Kia Amante) problem but also the quality of the maintenance. I will explain the events and concerns I have on the service and maintenance I received that I think were too costly, caused me to break down, several trips to the dealership that cause me unnecessary delays, missed family functions and wasted time. I had problems with my cars having a rough start which was out of context for this vehicle. I have never had problems in the past and it started up immediately upon turning the ignition. I made the call that it was the battery and decide to take it to the nearest Kia dealership (Pat Peck Kia) because I was new to the area and wanted to establish a relationship.I made the appointment (0800-24 July 2013) and upon arrival discussed the problem with person at the desk. I told the service advisor that my concern was the battery and she told me it could not be that? I said okay and they took it back to troubleshoot. I sat for 3 hours before she came back to tell me that the mechanics best choice after evaluation was that the TPS Sensor was bad. I was hesitant to accept this because I had no fuel/engine problems whatsoever but that it was hesitant to start. Again, I said I thought it was the battery going out. She informed me that they would order the part (cost: $362) and that I could wait for it. After another 1 hour she came back to tell me that they had to order the part and that they would call me when it came in. They said the work would take 1 hour.I received a call that the part came in and made the appointment to get the work done on 30 July @ 7:45 figuring the earlier the better. This time I had to wait for almost 5 hours. She came to tell me that the delay was due to the fact that the battery needs to be recharged. I asked if they should just change the battery and she said no they charged it up. Sorry but at this point I am VERY unhappy and dont really have the warm fuzzy that my car is fixed. I pay the bill, accept my car. The cost was $519 and the service advisor acted like I was getting a deal. I did not feel that way.The next day (31 July), I get in the car and it is doing the exact same thing. I am thinking that I just spent $519 and nothing has changed. I am scheduled at this time to go to a family luncheon and I did not feel safe that my car will get me there and back. At this point I am away from home, the car is off and when I try it will not start. Dead! I call the dealership and they said to have it towed. I elect to try to call my wife to come help me. I get the car started and take it to the dealership. They say that they will change the battery and that cost me another $50.42. I told them that I had a battery problem from the beginning. Now it brings into question the TPS sensor failure. I have been VERY pleased with my Kia Amante and would not trade it. I am very unhappy with the events that took place, the troubleshooting, repairs, cost and lost time.

Bought my Kia Rio in 2000 from Bert Ogden in Mission Texas. Had problems with the car stopping while driving the car. Worst experience in the expressway. Then I also had the problems with sludge on motor which end in overhauling engine then had the same problem with the car stopping while driving. Still 2016 trying to getting it fix, new alternator, new starter, overhaul motor, new battery and still having the problem. It’s just a piece of junk. Dont recommend this vehicle at all. Will never buy any Kia vehicles.

Its reliable and very efficient. Any issues I have had were easily fixed with a forum search & maintenance is not that expensive. It is also very cute. The Kia Rios gas mileage is amazing (30mpg!). It has a manual transmission, which is not common anymore. It was also very affordable. I can see this car running as strong as older Hondas, eg 300k+ miles. But the backseat do a not fold down, which I didnt realize when I bought it. There is no stereo output jack, no power door locks or windows too.

Water Spots on a 2012 kia sportage - If anyone out there has an issue like this, please contact me. I would certainly like to know what to do about this.

Bought a used 2010 Kia Rondo Jan. 2015. We are a much older couple & do little mileage. A few months after buying car various lites kept burning. Brought to local garage. Was told take to Kia dealership, an electrical problem. Changed lite, burnt again, along with complete dashboard. Back to Kia, this time supposedly the hitch that was problem. Changed lites again, now dome lite. Then car went dead, boosted by a garage, told us was electrical, boosted 2 other times. Back to Kia, this time ripped out the quette, bypassed some wires, good to go. Lasted a week, headlite burnt, Kia changed again at no charge but the new lite was not working.On & on this goes. Of course warranty finished. Now burnt lites & message on dash saying check. Back to Kia. Now need to put Quette back, and 4-500$ to change wiring. They finally diagnosed. This has being going round & round since March. What a nitemare. Serviceman called ROCH extremely rude. Cannot provide order # as car is still @ garage. Awaiting the proprietors call. Am also awaiting the t.v. program J.E.s reply. My husband also bought & changed various lites. What a way to be treated. Be careful anyone buying at this garage. We firmly believe this was a undisclosed problem when we bought.

I had a (brand new) Kia Soul (2016). It shoot back out of the driveway without me. It nearly kills me if I had not jumped back in it, it would of. Anyway QBE would not send it back to Kia. They fixed it. Long story but it was written off in the end but I found out that that car that was never fixed. Was sold at an Auction for 10,000 as when it shot back out of driveway it had only done 11,000 Km so it looks good but the car is a killer. It will do the same to someone else. I told Kia but they did nothing. It will kill someone. This car was in park with the handbrake on!! Think car makers are as bad as car dealers. Just crap!! Kia knows this car yet has done nothing to help!

I own a 2016 Kia Soul with only 650 miles on it, purchased 10-15-15. I purchased it with 8 miles on it but after 3 weeks of ownership, I HATE IT! Kia sucks and they should be bought and sold off to the lowest bidder. From day one after I put $5000 down on this piece of ** it has been acting weird and I cant return it without losing my Fn cash down payment.These are the problems I experienced so far... It gets poor gas mileage - not as advertised. Only gets 21 city and 25 hwy in a 1.6 liter 130 horse power 4 cylinder moped engine. It shifts funny. It takes off when you press the gas kind of shaky/jerky and rough. The braking in it is awful and jerks at the end of a stop. The road noise and engine noise is annoying and LOUD. The idling at a stop sign or traffic light is much the same as a Harley motorcycle - shaky as hell. The dome lights cuts off when they want to and finally the pick up/take off is slower than a riding lawn mower and just as sketchy.My biggest problem is I was told 1 week after I purchased the car, all new cars will come with backup camera which only the exclaim and plus had and when I went over to look at the new 2016s they all had tinted windows, backup cameras and touch screen display...1 fn week after I got mine and the dealers knew this before they sold me this piece of ** with no tint, camera or touch screen for the same price I would have paid for the additions. Im stuck with this ** and I cant do a thing. There should be a law against selling people lemons and wasting their time having to get a brand damned new car fixed. WTF KIA do you care at all about your ** cheap trashy ** product??? Im pissed off and should have kept my money in my pocket. 0 stars.

Kia has a great warranty. I am 6 ft 4 in tall and can wear a hat while driving it. It is not great on comfort, but for the price is one great value; I think it is the best car for those who need dependable transportation for a value. Retired folks, because it is easy to get into and back out of. Most cars you either slide down into them or climb up to get in.

I hate your pornographic commercials. Have you no shame? Do you not know that young children are watching television? Its offensive, degrading to women and just adds to all the other garbage that is on TV. You must be pretty desperate and feel like your product cant sell itself, resorting to such offensive tactics. I will never consider buying a Kia or Hyundai, just the name alone conjures up negativity in my mind!

I arrived to Kia at 8 am on Saturday 2-18/17 because my car was making noises when I pressed on the brakes. After 2 hours the rep came to the waiting room to speak to another customer and when finished he yelled across the room at me maam your car probably needs brakes then walked off...duh. I told them that when I got there. After another 30 min the same guy came to me stating my car needed brakes and they dont have them and it will be a few days before they can get them. My options are 1. drive away and come back in a few days to have my brakes changed and try not to drive too much because if additional parts go bad I will have to pay a lot more and they may not have all the parts...they really told me that. 2. Pay for a rental car until the parts come in and they can get replaced. They refused to get me a liner at no fee. 3. They could order some brakes from the auto parts store nearby and use them, but they may be noisy and not last. Wtf. I drive a Kia Sorento 2014, I come to KIA to get KIA parts. This is the first and last time I come here. So horrible.

I purchased this car new, have done all maintainer to car. At 64000 mile air go out, told my condenser was hit by a rock. Have seen over 1000 complaints about this same thing. This is a big problem with design. Told its not covered because I am over the 60000 mile warranty!! This is bull. I own 3 Kia, just purchased a 2016 Sorento and I am going to design something to stop this. I have own many different cars and this is the first to have this problem! KIA NEEDED TO RECALL THEIR DESIGN ON THIS CONDENSER and put mesh shield to protect it. Very disappointed with KIA.

On 7 separate occasions in less than a month my car will not start. Not a battery problem. The case was escalated and the guy in charge said he doesnt listen to his voicemail (reason for not calling me back) and he will be out of the office the rest of the week. I have intermittent starting problems, sudden poor gas mileage and loss of power. Gas to the floor just to go 65. He said I should have it serviced. I explained the dealership just serviced it the first time it went in for the starting problem. He told me Kia doesnt warranty the gas mileage or power of the vehicle. He completely ignored me explaining that this is part of the problem to help them diagnose what to fix. The dealership says they cant test for the problem or fix anything until Kia authorizes them to do so. Plenty of mechanics can tell me from the symptoms it is most likely the ignition coil. I told this guy at Kia this and he said there is no test for that and without a test to confirm the issue they will not fix anything. I explained there is a test. He then changed his story to they will not test for that until there is proof that that is the problem. The test is the proof! This guy is a real jerk. I was stranded nearly 6 hours from home while my car would not start over the weekend and all they were willing to do is tow it away and leave me stranded with three dogs far from home! The dealership is no better to deal with because Kia wont authorize them to do anything to fix or diagnose the problem.

My daughter was in an accident 2/6/2013. She was hit on the front driver side twice. The airbags did not deploy. I bought my car in 2010 and I havent had any problems with it. I want to know why the bags did not deploy? Is there any recourse? Do you sue the Kia Motor Dealers? As of right now, I dont know if my car is totaled or not. What do you do when the car you are driving does not operate properly? My daughter is 8 1/2 months pregnant. This could have been really serious for her. She was hurt on her left side only where she was wearing her seat belt.

The speedometer on my 2005 Kia Spectra sometimes doesnt read my speed correctly. The first time the incident occurred, it was almost 2 years ago. I only had the car for a day. While at the red light, the speedometer said I was driving 60 mph. When I started moving, it went up to 120 mph. The following day, I took the car back to the dealer, they checked it and explained to me that they couldnt find anything wrong with the speedometer. A week ago, today, I got a speeding ticket for driving 60 mph in a 40 mph zone. After getting the ticket, as soon as I started driving, I noticed the speedometer at 50 mph. I noticed immediately that the speedometer was acting up again. I stopped the car to confirm. After coming to a complete stop, the speedometer was still reading 40 mph and then the hand started slowly moving downwards. The following morning, I took the car in to my nearest Kia dealer where they checked it, said they ran a test and placed it on their computers but couldnt find anything wrong or any error codes so theres nothing they could do. Now I have to go to court, pay a speeding ticket, get points on my license all for something thats not my fault and something I cant fix nor the dealer can fix. So Im going to need Kia to fix this!

In October 2011, I purchased a new 2012 Kia Soul. Within the year, I began to hear a knocking sound in my engine. On each maintenance visit, Id bring up this issue and was told they were unable to confirm the knocking sound. Fast forward to 06/24/2017, I get this loud noise on a cold start from my vehicle. Again, I take it to a Kia dealership. After years of trying to get someone to acknowledge the knocking sound, the dealership acknowledges it and states the noise is coming from the valve train and that Ill need a new engine. Dealership contacts Kia but Kia denies my warranty claim because the knocking sound isnt loud enough. Im the original owner of the vehicle with 88,500 miles so I dont have much time left before Im no longer eligible for the warranty. The dealership tells me that Ill have to contact Kias 800 number if I want to dispute the findings and obtain approval to proceed with the warranty work for the engine. My husband makes an initial call to the 800 number and after 30 minutes of arguing is told nothing can be done and thats the end of it. No case was opened or referred for further review. I then place my call. I am calm and collective and explain the issue Im having and get referred to a case manager by the name of Hei. I, again, go through the pain of explaining my issue. Initially she states that Kia would not have denied the claim because its covered under warranty. With this knowledge, I inquire to find out how were able to forward the approval over to the dealership so that they can begin the repairs on my work and provide me with a rental. She then tells me that my car is not under any recalls. Now Im just dumbfounded because nowhere in our conversation did I ever state I was there for a recall. The case manager then proceeds to tell me that she has nothing on file regarding my issue and will need to contact the dealer and provides me with a 2-3 business day turnaround. I explain that this is an ongoing issue and I have a 10.5 hr trip coming up and I need this resolved sooner. She then tries to tell me that she has to contact the dealer because the dealer hasnt reached out to Kia. This is when my frustration begins to set in. Now Ive been going around in circles for about 30 minutes and she hasnt heard any of what my complaint is. I reiterate our conversation and then she becomes hostile. Im frustrated and ask for a manager. Im then told I cant speak to a manager! I said Look, Im not getting any form of resolution and this is what I was sent to you for. Id like to speak to a manager. She then tells me I dont know you! I need to talk to the dealer. I said Thats fine, what I dont understand is why they cant be contacted right now? After requesting to be conferenced in with the dealer, the case manager felt I was going around in circles and informs me shes going to disconnect me, and she did. My case manager hung up on me with no offer to resolve my issue or follow up. About 2 hours later, I contact the 800 number again. I explain my situation, again, and kindly request to speak to a manager at this point due to the conversations that took place earlier that morning. The rep tried to review my situation and then begins the same vicious cycle that took place earlier that morning. Theres an obvious miscommunication issue and a lack of acknowledgement on Kias side. All Im asking for is to speak to someone who can actually do something to get the authorization out to the dealership so they can begin the repairs. When we finally hit a stopping point, the rep finally gives in and provides me with the name and extension number for a manager who conveniently isnt available. I leave a message and request a call back because Ive already spent over an hour and a half combined on these calls with Kia. Its been about 4 hours and I have not received a call back. Kia is avoiding the issue. Its been confirmed I need an engine replacement. They want to wait until the engine basically explodes is what Im gathering. When it does, theres a very good chance Ill be out of warranty. They dont care if my engine dies on my venture or if my family will be put at risk because my vehicles been disabled and Im literally stuck in the middle of the road, exposed to other drivers who may not be aware and smack right into us. Then what? Its ridiculous that I have to resort to this. I will file a suit in court if needed to get this issue resolved.

I have a 2015 Kia K 900. It was 8 months since I purchased from Kia Escondido, I had about 5k miles on it when I was hit on the driver side at the rear quarter panel/back passenger door. I was pushed into a center divide and my entire front Qtr Panel and front end was demolished. NOT 1 AIRBAG DEPLOYED!! I called Kia and their engineers went out to study/test/read the circuit board to get all logistics at time of impact. They went to investigate the car more than once (car was at the auto body shop) and Kia would not release the car to been inspected by my Mercury Insurance to assess damage. The car sat at Tag Collision center for 51 days before they let Mercury assess the damage. The car was totaled out by Mercury and the engineers from Kia said that the airbags did not deploy because there were not enough factors involved for them to deploy. I personally was more concerned that considering where and how I was hit that if I had passengers in the back seat that there would have been skulls hitting the door window (place of impact). I figured that Kia would want to know in case they needed to do a recall on the K 900s to protect lives in future accidents. Kia did not allow me to see the report or tell me exactly what factors were involved to as why the airbags did not deploy. But the whole thing raised a red flag when they kept telling Mercury that the car was not ready to be inspected??? Im just a puzzled and concerned consumer who received no answers but instead a big storage bill from Tag Collision, no thanks to Kias control of when Mercury Insurance could do their job in a timely manner. Kia offered to sell me another K 900 but I just cant considering I would not feel safe or maybe be as lucky to escape injury if I were to get into another accident where if the airbags did not deploy and was extremely hurt instead of protected. This is for Kia to take notice and for there to be a record that Kia not only knew of this airbag situation but that there was an investigation done and a report on file (just in case there are future issues with consumers regarding this topic).

I bought the used Kia in Pietermaritzburg branch and a few days after purchasing it the car got stuck with me. All the gears didnt want to go in. The clutch pedal was normal but the gear itself was just stiff. I had to park on the side of the road and called for assistance. When their technical arrived the car was back to normal and he assumed the rubber mat was stuck under the clutch. I then drove off feeling a little embarrassed. Three days down the line driving around turn on my lunch break same thing happened and I parked on the side of the road, switched off the engine and waited a bit. I started the engine and the gears were back to normal.The following day driving a friend to airport I got stuck on heavy traffic wherein a truck had broken down on N3 to Durban. I tried to get myself a safer spot and parked the car for like 5 minutes and started the engine. Again it was ok. The following day I informed the sales manager at KIA who said I must drive with their technical to see if the car will have that problem. I informed her that the car does that especially when I am driving in traffic. So we drove off with the technician and the car was ok. We returned back and I was asked to bring in the car so they could do a diagnostic check. I brought it back the following day and the result that they told me was that the car did not show any problems on their computer. The implication of that was that they cannot help me if they cannot pick up the problem.I held a meeting with the owner of the branch and he told me same story. I was angry and confused not knowing what I need to do in this case. So I am currently stuck with a vehicle which is like new because it had 1500km when I bought it, but I am unhappy. I got stuck recently in the morning on my way to work, and every time it happens I have to park on the side and let it cool down I would say. It is very frustrating and even more frustrating to know that the company says they cannot assist with this problem.

I bought a new 2011 Kia Sorento. I have always had a problem with the acceleration. It does not happen all the time, but now it is more frequent. I have tried to cross the highway, and when I accelerate, it is as if the car has gone dead. It will not accelerate. It will eventually get gas, and move. This is very scary, since I never know when it is going to happen. I only have 20,000 miles on it. I really wish I had not purchased a Kia. Kia mechanics cannot find the problem. I have changed type of gas, with no help. I feel like I am driving a car waiting for an accident to happen!

I need my rotors resurfaced before I even need brakes at 20,000 miles. I went all the way up the ladder with Kia and they keep coming back with The warranty was only for 12k miles. The car should not have a problem with rotors already. Their reasoning is I could have driven through puddles which cooled down the rotors so then they heat back up and cause problems. And a bunch of other lousy excuses. Luckily, this 38k car is a lease and goes back in six months.

KIA is by far the worst company to deal with. The vehicles are horrible, and their warranty is a scam. I have had issues with my KIA Stinger since day one, and it has been nothing but fight after fight to get warranty work done. I have had 3 dealerships and multiple reps at their so called Premium Care division. The reps at corporate are all rude, and act as if they are doing you a favor. They do not care that the car has issues, and blame the dealers. I have had to get the Attorney Generals office involved with a consumer fraud case as well. Do yourself a favor and stay away from KIA. Their vehicles look good on paper, but they are cheaply made and will have many issues.I purchased 2 new 2018 vehicles, both the top of the line KIA has to offer, and they are nothing but trouble. One issues after another. We have a Honda CRV that is 4 years old and has never had to make a visit to the dealer for an issue. Better to have a shorter warranty on a reliable car, than to have to have the car at the dealer every week. As of this writing, my car has been at the dealer for service for 70 days and counting. They still have no idea how to fix the issue. And all this time I am expected to continue to make payments while not having a car for over 2 months. Please do yourself a favor and do not buy KIA. Just do a little research and you will see all the issues these vehicles have. I wish I had done better research before purchasing.

The air bag light stays on. My 2005 Kia Amanti has been repaired eight times in four years. The dealership cant seem to fix it. I am driving my car without working air bags! I want this fixed.

I bought a Kia Rio 2010. It only had 50,000 km on it. It was a standard and the first month I bought it, the entire transmission had to be replaced. Then the radio would stop working or my lights would not turn off. My brakes made a screeching sound since day one. Then on September 2nd, 2013, I had a car accident and rear ended a truck and totaled my car. Not one air bag imploded and as a result, I had a concoction and lost consciousness. Not one lawyer in Toronto wants to take my case and Kia has done nothing to help me out or the car insurance.

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

Perth Kia service department made adjustment to the airbag sensor under the passenger seat each time the car was in for oil change for three years during warranty period. After warranty expired, I went in for oil change and asked them to look at the airbag sensor. They told me it was broken and would cost around 1500 dollars to replace. I thought they would do the honorable thing and fix it but I was wrong. I then contacted Kia and after a year they told me there was nothing they could do.

I purchased a Kia 2004 Sorento from a local Kia dealer. About 2 years before the warranty was up (I bought it used from them and they only gave me the remaining 1st 5 year warranty), the car started making loud noises from the transmission/transfer case area. Then, while driving on the highway, the wheel basically locked up. I contacted the dealer, took it in, and they replaced a few parts but did not find out what was actually going on. After getting the car back, about 2 weeks later, it started again so I took it in again to them. They changed the oil in the front and told me to drive some more. Then 30 days before my warranty was up, it acted up again, and I took it in and they did nothing but check the oil again. So, almost 2 months later (30 days give or take after the warranty was up), my transfer case went out. I blew a seal and almost totally destroyed it. I took it back to Kia in Liberty Lake, WA and they told me that they would not cover it because it was not the main reason I kept bringing it in for. After researching, I found that this seemed to be a known issue with them and if their shop would have taken the time to check everything, they could have saved all those visits and unnecessary repairs. So, they wanted just under $5,000 to replace the transfer case. Well, I owed only $8,000, so to me, this was not right. I had to search around for a used transfer case because I had Torque on Demand version which was very hard to locate. I found a used one and had it replaced and only after 1 year later, the same exact thing occurred. Now that Ive had this car for a while and it is older, I have found so many people with the same issue but Kia refuses to do anything. You cannot tell me they do not know that this is a major issue. When the first time the wheel locked up, I was in major traffic and on the 2nd time, I was still in traffic but was lucky no one was behind me. I do not understand why/how KIA is not being made to replace these. Oh, and the manager at the service center put in his system that I refused service so that kept me from getting help from the dealer or corporation. Wow! Yes, I refused service on a lemon car.

Supervisors very unprofessional. Also something must be wrong with dealership. I wasnt supposed to pay so much money and Kia owes me over $500. To get that $500 I fought, pull teeth. I mean they kept on changing dates on me. They kept on give me the run-around. This is Kia Financing people, Kia Financing. Theyll rip you off. Take your money and then tell you to go to hell and take a chill pill. Im a first responder from 9/11 okay and this is the way they treated me. If it was in that I just bought my car I would just trade it in or burn. People not supposed to be disrespectful like that to a customer no matter who they are Finance supervisor whatever. This Finance supervisor I hope the CEO will see this and fire you. I talked to her today. 22nd of February. Look it up. Youll find out shes a miserable individual. She told me to take a pill to relax. No its so relaxing when you disrespect somebody who served this country for 32 years. And you probably wasnt even born then. Kia Financing that will charge you an arm and a leg. Im stuck with a car paying $500 a month and I could buy probably BMW or Mercedes and pay that much. But other than that if it wasnt for the dealership done helping I wouldnt had no money to eat. Because Kia Financing is fraudulent they dont care who you are. The supervisors should be all fired instantly and replace with people that are more knowledgeable and more public relations than being a nasty hag. That is my complaint. They are the worst horrible people to finance through. The dealership I got it from is great, but the financing company Kia - the Better Business Bureau and everybody else is going to find out about how bad they are. Dont piss off a Marine.

The commercials are so inappropriate--women in barely nothing! There is enough trash on TV without you, all, adding to it! My children watch those commercials. You should wait until after they are in bed if you want those kinds of commercials! I will never buy a car for a company that needs to use scantily-dressed women as a tool to get sales.

My car has been intermittently cutting off. The last incident was on Monday morning, it would not start - even though all the functions came on. Car had to be towed to the Dealer. Dealer confirmed that the car was NOT starting, and it was reverting to the default setting/test setting or something like that. They were looking into it. Well - they did not give me a loaner vehicle - even after repeated request, and the Customer Complaint service informed me that I need to secure transportation on my own and that he too has to do so for his own CHEVY.. talk about customer service that SUCKS!!Well, it is Day 3 - no calls from KIA to me, I am the one who has been checking on the status of my vehicle daily. The KIA rep supposedly came out yesterday but because they are not able to duplicate the error - they are unable to assist. So the bottom line, from the Complaints service Rep that I just spoke with is - Take the car, since it starts now... but we cannot guarantee it will not do the same thing. Also, Ive found online complaints where the KIA has just cut out while driving. This horrifies me, since I have young children and we have long commutes. I need some help, please.

I own a 2012 Kia Soul and as Ive read previously in a Sorento post, my engine also went out. I was on the interstate with my grandson going about 75 mph when I heard a loud knock, my dashboard lights all flickered like Christmas lights, and my car stalled. Luckily, I was able to pull over from the fast lane to the side of the road. Kia has had my car for 3 weeks. The dealership and I have called headquarters multiple times with no response from my case manager. No one has provided me with a rental car. I have to pay for a rental out of my own pocket. I dont see my make or model on the recall list but I obviously have the same engine issue as the other Kias. My car barely has 100,000 on it. It just flipped like the week or 2 before the engine went out.

2013 Kia Sorento - We got stuck in the middle of the road. While driving, the car shut down completely. When you try to restart the car, it does not restart. You need to wait for five minutes before it can restart. It happened three times in the last four months. I took it to the dealer and they told us they cant do anything about it because they cant duplicate the problem. Also, they mentioned that the computer is not registering any faults. Their solution was to drive the car and when it happens again, have to tow it to the nearest dealer. If you survive getting stuck in the interstate, you may able to have to tow.

I bought a 2021 KIA Stinger and they have an Important Safety Recall. I have been on the phone with the Service Manager at KIA in Frederick, Maryland a few times today and I have been on the phone with the KIA business office most of the day, trying to get a loaner car till they can fix my car which is not till Monday. They are REFUSING to give me loaner car. I have a fulltime job and a 3 year old and they are just flat out saying we will not get or give you a loaner car. I am so upset that they are holding me to get a rent a car for a RECALL they have. The service manager at the KIA in Frederick, MD is so rude and nasty she has no right being in the customer service field. I have never been spoken to as I have been spoken to today by both the service manager and the recall department at the business office. I have reached out to the BBB and I am now speaking an attorney just in case my car breaks out in flames. The paperwork clearly states the following Park your vehicle outdoors and away from other vehicles or stretchers until you have the recall performed. And they still will not give me a loaner. This is unacceptable. I hope anyone that is looking to buy a car stays clear from KIA automobiles.

Kia Sorento - My family and I have almost died numerous times due to gas flow being shut off to engine... nothing like switching lanes on interstate and all power just gone in three lanes of heavy traffic. Had problem fixed $2600 for a sensor. Less than a year later starts cutting power again. Dealership tells us there is nothing wrong and now here we are, thank God, the semis missed us. Back at dealership for same part... Thanks, Kia.

1 week after purchasing a new 2014 Soul we took it back with concerned with a really bad bog when trying to accelerate. At that time we was told by Kia of Dayton service center said that that was just the way they were. Being an ASE certified tech for over 35 years experience I was not too happy with that answer basically saying that their vehicles all run like crap and this was normal. Then my wife tells me that the transmission started to get hard to shift. Now this is at 7500 time for our first oil change, so we take it in for our first oil change and check about the transmission.After 1,200 dollars later they said damage was due to my wifes driving and would not warranty anything. But the funny thing is that our 2003 Saturn Vue has 139,000 miles on it. Ive taught my daughter how to drive it and my wife drove the car everyday and has all original clutch in it. So you tell me if a person can drive one stick shift car for over 10 years and a brand new Kia Soul 7 months and needs a new clutch. Just ask yourself how good of a vehicle did Kia build. Well I would not trust ours to take out of town. I mean would you put your family in a car that has been broken since new? Of course not. So I did what I would advise every other Kia owner do the same - go buy a real car.

I have a 2013 Kia Soul. I am on my third battery. Kia says there is nothing wrong. Just bad batteries. I dont have any confidence in this car anymore. Kia will not do anything for me.

We bought a Kia Sportage new. The engine blew on the interstate. No engine warning lights, nothing at all. Engine is blown. We have meticulously maintained this car and gave the records. 139K miles and it is now dead. Dealer diagnosed engine failure consistent with other recalled Kia/Hyundai motors but they refused to replace engine. Kia corporate (consumer affairs) was very helpful at first but as soon as the dealer confirmed a defective engine consumer affairs has gone silent. They do not return calls after at least 10 messages. BEWARE of the 2.0L and the 2.4L Theta II engines. They are defective. Kia recalled only a small number of them. A large number are failing. Google Kia engine failure and start reading. Never ever buy a used Kia. Even replacement engines are failing. Dont expect Kia/Hyundai to stand behind their products. 131 complaints on NHTSA site on this specific make, year, and model.

I signed up for the program. I received my credit in the amount of $ 241.07. I misfiled the card and forgot about it until I got a notice from KIA to update my current mileage, I contacted kiampginfo.com and was told the card had expired and there were no funds available. I told them the card was never used and was told that was not their problem. I was assured by KIA that a new card would be issued but the company managing the program are completely indifferent and told me that they will check but from August 18, 2014 to today September 15, 2014 not one word or any help of any kind. I called again and was told they had no record of any claim and will start a claim. It will take about 10 days. If any of you have had a similar experience, I wish you well. Thanks for your time.

I purchased my 2013 in February 2013. As of today, my car has died/stalled out on me when I am driving it!!! I am beyond frustrated. Ive taken it to the dealer 2 times now and all they can tell me is that they cant replicate the problem and there are no computer updates/recalls. This is a HUGE safety concern, especially when I am driving and have my children in the car. The car dies when I am going 10-15 miles an hour. I dont know what else I can do.

Too many mechanical problems: lights turn on by themselves, tires losing air, tire was plugged and said I had it plugged when it was the same tire from when I got the car new off the lot. Swift gear broke and I was told it was a sticky substance inside of it. Now headlights stop working out of nowhere.

A part was replaced by Kia when the car was under warranty and now, it is not working again. The car just ran out of warranty by 2,000 miles. Now, Kia states the warranty just ran out and they will not cover it. The district manager for Kia Motors is a J. **--not friendly or courteous. The Kia Motors customer service guy is uneducated and cannot read one note. He was confused and unresponsive. At first, they said they will cover a part of the repair, but now, they are saying that they will not and they never offered to even help. Dont buy a Kia.

The guy who came to open my car door was efficient and awesome as soon as he arrived! Saved my day with my daughter! It was a terrible situation that ended very much appreciated. Locking my key in my car was a new experience for my 2014 Kia Forte. I was nervous about how they would do it but my Kia Roadside assistance was amazing and fast. No damage and friendly. We were at a shopping outlet about an hour from home. No one could bring my backup key to us so we were literally stuck. I did some googling and found Kia Roadside Assistance. Amazing experience. :) My daughter and I enjoyed the rest of our Labor Day together with my car key in my purse lol. :)

I purchased a 2013 Kia Sorento from Drivetime in October 2018. In less than a year my cars engine seized up in August 2019, due to a recall dating back to 2014. My car was towed to kia and stayed there for a month, in that time I was not offered a rental car but had to pay out of pocket for one, A bill that exceeded $1,000 not to mention I had to continue to pay the car note on a car I didnt have. I received the car back in late September and was directed to the kia.com website to file my reimbursement claim. The claim took two months to process and yet here we are in January 2020 and I still dont have the money in which I provider full documentation for. The customer service line is the worst, they seem to have little to NO KNOWLEDGE on whats going on. Its ridiculous. I wouldnt recommend this company to ANYBODY!!!

I purchased a 2012 Kia Sorento back in November of 2017. After seeing the vehicle had been well maintained on the Carfax and it had low mileage of around 75,000 I felt confident the vehicle would be a reliable long term purchase for me and my family. Now just months later in May 2018 the vehicle spontaneously shut down while driving last week. Fortunately for me I on road with parking lot I could safely roll into and stop. This may not be the case if this happens to another vehicle who may be on a high traffic interstate, high speed roadways, etc. After having it towed to the local Kia dealership I am being told it needs an entire new engine. After a little research, I noticed a Kia Sorento engine failure recall for 2012-2014 due to poor engine manufacturing assembly from leaving debris in engine. After contacting Kia consumer affairs I was told my VIN was not included in this recall. However, they settled on covering half of the $4,000+ repair.If they know they are at fault, why not pay repair in entirety? They claim it is not covered under a warranty and I am ‘fortunate’ they covered as much as they did. I just wanted to educate anyone looking to purchase a new or used vehicle. Steer clear of Kia or Hyundai products unless you can justify buying a new engine before 90,000 miles. I am now going on my THIRD week of having to pay for a rental vehicle because Sorento is still is not repaired. Between the weekly vehicle rental fees, time and hassle, towing fees and the unpronounced $2,000+ for an engine repair I am beyond frustrated at the lack of customer safety concern and service. Please share this to friends and family. Even if this helps just one person not have to go through this situation in the future it was worth my time writing and sharing it.

I purchased a 2014 Kia Soul Base from Halleen Kia in North Olmsted Ohio and recently received a recall notice from Kia concerning a Pinion Gear issue that could result in a crash because the plug that was adhered at manufacturing was done incorrectly. I promptly called halleen to set an appointment because I happened to have the day off and received a recall notice. I called to set an appointment and was told that they could not get me into service until next week. I was then told that this is only a problem as the car ages (which is very concerning since I recently switched from Toyota to Kia and I was a loyal Toyota owner for many many many years and this is a concern because I tend to keep cars for 8-9 years and over 100K miles)... I hope I have not made a bad purchase in purchasing a Kia and making the switch... In the past the Halleen Kia departments have been A-1. I hope this is an isolated issue and I hope that service will continue to be 5 Star.

I have a 2005 Kia Sorento. I paid it off April 2013. I have had nothing but problems out of this car since then. There is all kind of noise from the engine and front of the car and back of the car. I spent $400 getting it fixed about a month ago. A week later it was messed up again and I havent driven it since.

I hope this follow up gets posted also. The car went back again to the dealer Grieco Kia for the Air Conditioner once again. The fuse keeps blowing after replacing the compressor on it. They have had the car since August 22, 2013, and it is now September 1, 2013. They have changed 3 parts on the Air Conditioning system and still, the fuses are blowing and they have driven the car approximately 500 miles of testing our car. They claim that they need to drive the car 100 miles each time they put a new part in. I never heard of such bull. They are doing this so we dont get the car back and bring it back again, because if it goes back 3 or 4 times for the same problem, we can return the car under the Florida Lemon Law. This is why they have not returned our new car to us as of yet. The funny part is that we are making the monthly payments on the car and they Grieco Kia is driving our car all over. The longer this goes on with our new car, the more I am telling people not to buy a Kia or any other brand cars that Grieco Kia sells.

At 68K, the engine had knocking. Trip to dealer revealed failed main bearings. Unfortunately I paid to have the engine replaced. 2nd Engine failed at 71K.

2008 Sorento - Kia is just trying to wait me out on the warranty! I had it in four times on two different dealers. They replaced the hub but not the compressor and thats what is bad. Im within 6,000 of the end of the warranty. I have no doubt after reading all the other complaints about this year and the A/C problem that once Im over the 60,000, then they will say it needs to be replaced. I will never buy another Kia. A warranty is only as good as what they will back up and how well they honor it!

2013 Kia Optima Recall: My car was checked and determined to have the issue with metal shavings in the engine. They have arranged for an immediate loaner - even though they do not know when they will have an engine for me. I asked them what the new warranty will be for this new engine and I cant get a clear answer. Will it be the full 100,000 miles which only seems fair? They said they had heard that it might be and extra 20,000 to 50,000 on top of the original warranty. I would have thought that they would have had that detail worked out by now.

Blown motor at 89,000 miles - Engines started burning oil all of a sudden. Dealer says it needs a new engine for $5k. I cant afford it. This car is driven by a grandma and this should not happen. Many other Kia models and years have similar problems and theyre covered by a recall. Why not mine?

Vehicle exhibited more frequent and louder squealing noise problems from steering. After service recall work was performed than before work was supposedly performed at Regal Kia Service Department. I am concerned for my safety when driving this vehicle now. Also there was damage to rear bumper licence plate frame like the car scraped the ground.

Misdiagnosing: I initially went to Gwinnett Place Kia, which is now Rick Case Kia in Duluth, GA because my vehicle was and still is losing coolant. Napa auto repair shop did an engine block pressure check and told me I was losing coolant somewhere in my engine. I was also given a technical bulletin report for my vehicle indicating an engine block defect that can be causing the coolant loss. I went with this info in hand and my complaints were ignored. I was told that the pressure check didnt indicate coolant loss, but yet I am still losing coolant to this day. I had a new radiator installed maybe 2 years ago. I recently had my thermostat replaced. My vehicle has never overheated. Yesterday I took my Kia back to the dealership and is now being told that my 2-year old radiator is clogged and was charged $55 for another incorrect diagnose. The technician was trying to tell me I was filling my radiator with plain water, never happened. I know better to only fill it with coolant. I took my vehicle in due to codes P0303 and the coolant issue. My code P0303, which is a misfire on cylinder #3, was never resolved. I was told that my spark plugs and wires need to be replaced. I had new plug and wires with coil packs replaced. This didnt resolve the problem. I was then told that one of my fuel injector needs to be replaced to correct the issue. They replaced, that issue still exist. Then I was told that my engine needed to be replaced. They dismantled my engine so my warranty company can approve the engine replacement and they came out to find that my head gasket needed replacing. My repair was denied so I had to pay to have my engine put back together. Replacing the gaskets didnt solve my issues. Kia had done unnecessary repairs on my vehicle and the issues of loss coolant and #3 misfire has never been fixed.

Forward Collision Warning and Autonomous Emergency braking will not work. Took to Dealer and confirmed it was not operational. After having it in the shop for 7 days within the first 2 weeks after purchase, they contacted Kia to get representative to take a look. Thats been over 7 weeks and no response. I am very disappointed in Kias lack of customer service on this serious safety issue. Have ask the Dealer to follow up numerous times, but still no response from Kia.

Hi there, I have a Kia Rondo 2014 LX 4cl. that has only 13000km. My fuel consumption is enormous, I cant go under 14,8 l/100km in the city! There is a problem here. Does anyone has the same problem as I do? I think Kia is cheating on us, as they say the average consumption in the city should be around 10.5l/100km. Im definitely very angry. Kia has been condemned before for false information about the fuel consumption on other models. So can anyone with a Kia Rondo 2014 and the same problem contact me? By the way, this ridiculously high consumption is also true in the summer.

I have been really pleased with the Kia Niro EV - it’s got all the Safety features that you can get, coupled with numerous convenience features, all in a very sporty package (looks and performance). The huge bonus: not only have I saved on my gas bill each month, but my wife loves this car too, so we’re saving on her gas bill too! Thanks Kia!!

I brought my car in for 15,000 miles maintenance. Alignment way off; told me they couldnt fix it 100%. I asked why and they said something must be bent. I asked them what? They replied they didnt know. Told me I had recall for front right axle. They had to order the part and would recheck wear on tires to see if their incomplete alignment caused any issues. So about a month later I brought it back in and they said wear was fine, replaced right front axle and I had hope that was the reason the alignment couldnt be fixed 100%. They knew I was going on over 2,000 mile trip for sons wedding. I have no shimmy, although alignment isnt 100%, it still seems to be okay. About 100-150 miles from destination, have EMTs pull up on right side of my car and roll down their window. We roll down ours and they point to my passenger rear tire and then angle their arm. We pull off immediately and sure as heck my passenger rear tire is bent inward at top, around 11 oclock. I drive 50 mph rest of way, check alignment and Im not pulling any worse than before. I call Kia Roadside assistance and they come tow my car to local dealership. They didnt look at my car immediately, but had only had it 2 hours and call me and let me know that my front passenger strut is bent (Why didnt the dealership notice this when they replaced the axle on that side, or when they couldnt correct the alignment 100%). If it took this dealership less than 2 hours to find the bent right strut, why didnt they find it? Why didnt they look. Supposedly going to cost me $680 plus tax to fix (Not under warranty... WHY??). I hit nothing, I ran over nothing. Is this possibly a recall issue, or should be a recall issue and due to strut being bent, it bent my back right tire inward. Supposedly once strut is replaced and car is realigned, my passenger rear tire will straighten out. Im not stupid. Maybe because Im female they think I am, but Ive worked on cars for over 25 years. Im betting that my rear passenger tie rod is bent. I even mentioned it at the dealership, in the service department, but they are adamant that itll be fixed once the strut is replaced and the car is realigned. They have already said that they could tell I didnt run over or hit anything, so why am I paying out of pocket anyway? Isnt it supposed to be under warranty? If the tie rod is bent, isnt that the fault of the dealership that did my original alignment and told me that they thought something might be bent, but didnt look for it? Then again when they replaced the passenger front axle (recall) and didnt notice it and still couldnt get it aligned? Shouldnt they pay for this? Im frustrated and angry, first for them treating me like Im stupid because Im a girl and girls dont know anything about cars... BS, and then when Im suggesting itll be more than just the strut, telling me that Im not qualified (another way to say that Im a girl and girls dont know anything about cars) to think that..... And they are the experts, yet they didnt even look for what they thought was bent. I mean they literally said we think something is bent and then didnt look for it. Whats wrong with that picture? Annoyed, from California and Stuck in Illinois until my car is fixed!!!

I have requested a extension on my payment due to some personal issues. It was for one month. Kia stated they would send me the documents. They said three days. It was 7 days. I got it and tried to fax it right back to them. Could not get through to any line they had. The paperwork stated a address to send to so I sent by special mail. It arrived 3 days later. 18th. My deadline to have it in was 21st. The tracking number stated the mail was in their post office box 8:52 AM. This was in time for my request. They denied it.They cant process anything in a timely matter so they give me deadlines but then because they are a business that is behind the times they cant get it done. One rep said we only have so many people to process. NOT MY FAULT YOU CANT GET YOUR ACT TOGETHER. But guess who pays the customer. ZERO HELP FROM THIS COMPANY! Warning - dont do business with Kia Motors if you want your blood pressure to remain normal. Good Luck to you if you do!!! Texas mad as hell!

Last Friday it was raining and I was parked in a stall at the grocery store. I was on the phone (which comes through the radio) when I heard a loud POPPING sound and the radio went off and the screen completely black. I took the vehicle to AutoZone first as it was believed to be the fuse. The fuses were fine not blown. I then took the car to Car Pros Kia in Carson on Avalon Blvd. They charged me $118.00 for a diagnosis ($668.00) & then they say that the radio is blown. They would have to send it out for repair which would be $550.00 ($668.00-$118.00) and if they found something in it like coins & or toys/foreign objects then it would be an additional $1,500.00 on top of the $668.00. I asked if it was covered and because my car had 106,000 miles it was not covered! Out of ALL of the cars Ive owned this has got to be the worst. 3 MOS after owning it the stitching in the rear seats and the drivers seat began to come apart and of course this too wasnt covered under the warranty. I purchased this vehicle new (traded in my 2006 Volkswagen Passat, which was the worst decision Ive ever made. They dont care about their customers. I will NEVER purchase another KIA.

I had a 2007 Kia Sorrento. I say had because the engine blew up. Actually it failed because of a defective part in the engine. It had 90,000 miles on it and Kia refused to do anything. They should have replaced the engine at their cost but no, I suggest to split the cost with them, but no. This claim went through several levels of the corporate customer service, and they were not helpful at all. All this took weeks for them to investigate, which they actually did nothing. This should not be the way they treat customers. And let me say, I own another Sorrento, I have recommended, and friends and family have bought several Kia. No longer do they get my support.

9/23/2015. This dealership ordered me a replacement tire for my new 2015 Kia Rio LX sedan after only 775 miles put on the car. A steel belt/Nylon cord came apart inside of the tire. Their service adviser was to contact me when the tire came in. On 10/09/2015, I contacted my salesperson about this issue and he got me the service manager. Service manager told me tire had been there for some time. He made an appointment for me that afternoon to come in and have it taken care of. Arrived at the dealership and the same service adviser waited on me. His attitude was pretty bad when asked as to why he didnt call to say this tire had come in for replacement. Worst customer service ever at a car dealership on a new car to say the least. Unknown if I shall go back to them because of this experience.

Problems with engine noise from my Kia Sorento 2012. Call dealer 6 times, no response to my call... My car shutdown on Freeway or highway twice, serious not a risk to take when I have my children with me. Very sad because its a lease and will return and lose my downpayment!

I am writing for my roommate **. She is not in the best health. One year ago she bought a 2008 Kia Rondo after her 2006 Kia blew up a few days after the warranty ended. This Kia was a certified used car which means to us it is just a regular car. The first day the rear door was stuck. The dealer had to cut the door off to open it and replace the door. They paid for it. Since then she went to get it inspected and the front coil spring had broken, the brakes all the way around are completely shot and an exhaust pipe is leaking before the cat converter. They refused as well as Kia to repair anything since it is out of warranty. She bought an extended warranty which is useless, since in my experience, they never pay for anything. But since the car was coming from one of the largest dealers in the area we thought they would stand behind it... What a joke!!! One other thing that slipped my mind but it is not something they would fix anyway. I was driving on the interstate last summer with cruise on at 65 mph, got pulled over and got a 200.00 ticket for speeding at 95 mph. I paid the ticket and got the charges reduced so as not to get my license suspended. I guess we will have to pay for the repairs, but both Kia and the dealer will lose our business and everyone we know as well!!

I took delivery of my 2014 Kia Cadenza on April 28. I noticed a shimmy at certain speeds, contacted my salesman, Matt **, and he made a service appointment for me. I brought the vehicle in and they felt that it was a defective tire. They replaced the defective tire and it did take care of the lower speed shimmy. I called again today to the service department and informed them that I still had the shimmy problems between 40 and 50 mph. I have my second service appt. on Monday to see if the problem can be resolved.

I am writing in reference to the safety of my children. I am a single mother of two (one having a disability). I have purchased my second Kia in the past three years. I love my Kia Soul. I have only had this car a year and five months. I am very saddened to know that my motor is causing my car to burn oil so frequent that I am having to add up to a quart a week to make sure that my engine does not lock up on me. I am so upset knowing that as a single mother, I just cannot afford to buy an engine, a motor, nor can I afford to get one fixed. I use my car on a daily basis to transport my children, and for my job. I am planning a move across the country in June and I just do not know what I am going to do. Is there anyway someone from Consumer Affairs can help me get this fixed. My warranty is out because I am over 100,000 miles. I bought an extended warranty upon purchasing the used vehicle. I am aware there are recalls happening with Kia and would like to know if my car qualifies. I am taking a risk everyday on putting my children in that car. I was so upset when I spoke with someone in Consumer Affairs and the only response they gave me was that I better try and hire a lawyer! Please I am begging for someone to help me. After my family and I have been valued customers for years and have purchased a total of seven cars out of the East Tennessee lot, I know that there is something that you all can do. Please help!!!!

I just paid off my Kia Rio 2005 in April. About two months ago, the engine exploded so I had it rebuilt. Then the water pump malfunctioned so I had that repaired. After that, it needed a new thermostat, then a piece of the radiator popped off. And most recently, the water pump needed replacement again. It is also making horrific noises sometimes when I use the brakes. So far, I have put about $3000 into repairing this vehicle. I depend on it to get to work. The transportation service in Jacksonville is terrible and I need a car. Also about two years ago, the a/c stopped working and about a year ago the switch for the headlights stopped working properly causing my brights to come on at times. And a couple of months ago, the door to the drivers side will not open unless I roll down the window put the key in the door and open it. I work full time but due to the economy our hours are cut. I am going into debt trying to repair this vehicle.

The dealership is great. The staff is great. But the car is a piece of junk. The air-condition is stuck and is blowing hot air. KIA told me that it would cost over $400 dollars to repair. I took it to another dealer and they said that it was the air-condition trip switch under the gas. Now, it is stuck and hot air blows constantly. I cant believe KIA South would rip me off like that. I trusted them. I am hurt and upset.

I purchased a 2013 new Kia Soul in December 2012. I took the car the Kia to have it looked at because it ran hot once so I didnt drive it again until I took it to the dealer. Let me add, I am still until factory warranty and have about 69,000 miles on the Kia. I was told that the engine was gone. I said how so when I had maintenance done. KIA denied to fix my car and states I have to 5665.00 to get my car fix, in which the used engine is 2115.00, 954.00 for test ran on the car and the rest is labor and parts. I hope this helps someone. My car is still at Kia and I dont know what else to do.

My 2010 Kia started running rough. Autozone pulled P011 code, Engine quit running. Stranded on highway. Engine blown at 108k miles. Ill never buy another kia. I meticulously changed oil every 3k miles.

This pass Sunday I was driving on I-75 North to Gainsville to drop off my son for summer camp and the engine made a pull. Then all the sudden a big rattling noise. The car was always serviced by the Orlando KIA West Colonial dealer for Oil changes and for services. My car had clean oil in the pan. This happen on 6/12/2016 and today is 6/19/2016. They need a paper sign from the District manager and I am getting the runaround. I see how it goes... When you step in the show room, they promise you bells and whistles. Then when the time comes up for them to pony up, they drag their feet. This is my last time I will purchase a KIA car or a new car. What is the point... I see that some other people are having similar issues. Think before buying a KIA... Not a happy customer.

Kia does NOT stand behind their 100,000 mile warranty at all. Bought 2006 Sedona new. Within 12k miles, both left and right turn signal lights going out all the time. Head lights burn out every other month. Front rotors and brakes need replaced, 12k and again and again. Bolts came up missing on sider door. Thermostat caused the check engine light to come on. NONE OF these item were covered! AC compressor went out twice, was fixed under warranty. At 60k, the Air bag light came on. Again not under warranty, 1500.00 to fix that. More headlights and turn signals all throughout the ownership of this Van. Rotors and brakes again. Blend door for AC and heat making a clicking sound in the dash. Valve covers leaking. Rattle and clunks in the front end now. Intermediate No start, No Crank, battery is good. All electrical items work with no crank no start. Found out this is a Junction box where all the wiring connect to along with the engine disable and key fob. Now the key fobs have to be reprogrammed at the dealer and they want anywhere from 52 to 80 dollars for that? This has to be one of the worst designed and most UNRELIABLE Brands on the road today.

I will NEVER EVER buy a KIA Optima or any KIA. First it has a bad AIR CONDITIONER, now my engine is BLOWN. Warranty does not cover it. I bought a 2014, last year although I did oil changes engine started to let out BLACK SMOKE. Took it to KIA, they said I never did an oil change even though I showed them Oil Change receipt. They took the engine apart and said we needed a new engine. So the car is sitting outside my house with no ENGINE. It sort of an advertisement that KIAs are NO GOOD, NO GOOD. My other car has almost 160,000 miles, no engine problem. I had 2 Toyotas, they ran over 200,000 miles - never had engine problem.

I bought my 2014 Kia Soul Plus brand new. It only had 5k miles on it when I purchase it. I have had nothing but issues with the gas mileage for this vehicle and have complained to the car dealership that I bought the car from several times. It had gotten so bad in fact that at one point, everytime I filled the tank I took pictures of the on dash information and wrote the mileage on my gas receipts to prove to Kia that this is in fact a problem. The estimated gas mileage for this car is supposed to be around 23 miles to the gallon in the city. I am lucky if I am getting 15 mpg.Point in case I filled the car completely up on Monday. Went 100 miles in the car and had to fill it up again the next day! Now I dont mean it was sitting at a half or a 1/4 when I had to refill, I mean the gas light was on. There was 5 lines across the dash that displays the gas average. I took it into Kia this morning only to be told there is nothing wrong with it, just as they have told me for the past 5 months of owning this car.This is an on going problem for sure. The range on the gas meter will read a different amount each time it is filled. One moment it may say that I have 283 miles until empty, then the next fill up it will tell me I have 227 miles to empty. I am not sure what is going on here and KIA will not allow me to take it to another mechanic shop. If I do they say they will void all of my warranties that I purchased. So I am stuck with a gas guzzling lemon. What do I do?

My car, a 2009 Kia Rondo, had the right front wheel bearing go out at 69114 miles. It was replaced. I just had the left front wheel bearing replaced at 75977 miles. I have a problem with this because these should not have been a problem at this low mileage. I feel, as a safety issue, that Kia should repair the back ones also since the bearings were probably installed poorly to begin with. They wont do it.

2011 KIA Optima - After only 75,000 miles the steering wheel is getting loose. I brought the vehicle to the dealership and said it was a known issue, but refused to pay for it. They said I could put my name on the list to have the part ordered (50 currently on back order), but said I wanted to contact the manufacturer to place a complaint. KIAs 100,000 mile DRIVE TRAIN warranty does not cover the steering. I will never purchase from KIA ever again. They are cheaply built cars!

My Kia (2011 Sedona) less than 5 years old and less than 4000 kilometres over warranty. Rear oil seal leaking out of control. All my previous repair were done at a Kia dealership. Kia Canada and my Kia dealership more or less said I was screw and on my own. Will never buy another Kia again. My mission is to tell as many people as I can not to buy a Kia.

We took ownership of a brand new 2019 Kia Niro EX on 1/30/19, it would not start on 2/1/19. A tow company employee came by and took out a porta start battery jumper, hooked it up and the vehicle would still not start... It was put on trickle charge overnight and the battery was fully charged on [AM] 2/2/19 but same problem persisted... Resolution = have it towed in, no vehicle to use in the interim (UVO message says were closed, bye and roadside response says they do not deal with anything other than getting the vehicle hauled in). I have a hard time wrapping my head around what happened. The dealer says UVO should/can help but, unfortunately, if you need rental assistance and it is the weekend--- it appears you are out of luck (vacation with family/friends!). I think KIA needs to retool their customer relations department. Last KIA I buy and I will be sure to relate my experience (with no exaggeration) to those asking me how do you like your new car? ...Oh, do you mean the new (219) KIA Niro EX we bought on Wed and on Friday we had no vehicle to use, no communication/help except a tow company suppose I was out of town with my family... Cant make it up! I could go on but would rather focus my time on laying out my experience with KIA, which I will do. I would be more than happy to send documentation to anyone who is interested/in need of it.

I bought a used 2009 Kia Spectra last year around the end of the year. They convinced me to add on Gap insurance and a shock censored alarm. Ive had to bring the car in several times because the alarm doesnt work. My power steering started making noises about 4 months ago. I took it to the dealership because their Warranty is supposed to cover it. They tell me Your power steering fluid is dirty and the filter needs to be replaced/changed. Its going to cost $220 dollars. I was told all the fluid had already been replaced when I initially bought the car. So they are telling me that not even a year after buying the car that somehow the power steering fluid became dirty and the warranty doesnt cover it. This is total **. I will never buy a Kia ever again. They are liars and every time I try to call their service department, they transfer me repeatedly and hang up. Never again. Haddad Kia Bakersfield, CA sucks and I recommend to never buy a car from this dealership ever!!The warranty is a joke. I refused to pay the $220 dollars and had to pay $120 just to get my car back from them. This is ridiculous! Im out over a thousand dollars already on what Ive paid on the car and when I get my tax return this year, I will be trading this stupid piece of junk in for a Honda.

Everyone I know that has a Kia seems to have a problem with the car cranking but not turning over. It is the CRANKSHAFT SENSOR. I hope this helps. Its about $60 at Autozone - on my 2005 is located under the belts on the passenger side.

I purchased a 2011 Kia Soul on May 24th. I have received the New Vehicle Purchase & Delivery Survey. I have tried to log on to the website to fill out the questionnaire. I get on the website but the user ID & password sent to me doesn’t allow me to access the site. I have tried to get to your main website to report the matter to your customer service department but the website comes up not found.Any ideas on how I can complete the survey online will be most welcome. Thanks.

I spent days at the dealer working with a salesman. I called later on the last night and said I would I would take the car and be in morning to make the purchase. I went and got my bank loan approved and in order to be prepared. He called me and said to come later in afternoon because they were sending him to pick up a car; however, my car was getting serviced and detailed and would be ready for me when he gets back, so there was no need to come down now since he was being sent out of shop for a few hours. I said I can come in right now to take care of my end of paperwork since you just opened. He said later about 3 or 4 would work better, “Don’t worry I have your car being prepped for you and it will be definitely be ready for you and you can take it home right away.” I called a few times while he was taking care of his business and left messages at shop throughout the day. Then I get a phone call at 8:30 pm after I did all my end of paperwork and loan papers and get the loan for this same day purchase that says another salesman sold the car from under him while he was out doing business for the shop.Now the car isn’t there and I was never notified till 8:30 in the evening hours later from the morning I was supposed to get the car. Now the car is not there and I have my loan done—no car and no remorse, or compensation for their wrongdoings. My time and money I put into this by driving back and forth, doing the loans and insurance, research, credit checks and so much more to list right now. They should make good on another car in a big way and fast since I took off of work and holiday to make this transaction. That is not at all good customer satisfaction at all! What will they do to compensate me? And get me in the car, I want today! I have no car as of tomorrow and I am very unhappy with the Kia service and customer satisfaction attempt at this point. Who knows, maybe they will change their ways and surprise me with a make good offer.

Below is a letter I sent to the KIA corporation on behalf of my father.Good day, my name is Brent ** and Im currently deployed to Afghanistan. Last year, my father purchased a brand new Kia Sorento from Shottenkirk in West Burlington, Iowa in 2010. He has a home in Burlington, Iowa but due to his job, he works in Maryland so as you can imagine he travels frequently between the states to see family. The first time my dad showed me his new Kia Sorento, he was extremely happy with his purchase as was I for reliability and safety options that came with the vehicle. Ive been reading numerous reviews regarding the Kia brand, so I felt extremely comfortable about my fathers new purchase. Being deployed, Ive had time to review different vehicles for myself when I return home from deployment. I have seen and driven the Kia Sorento and I consider it to be one Im seriously considering on purchasing. I like the design, power and third row seating with all the luxury amenities that come with the Sorento. Ive mentioned this to fellow co-workers deployed with me who are also looking for a vehicle when they return back home and Ive been able to sway them to consider the Kia Sorento as well.In early September, my father was driving home from Maryland back to Iowa. The vehicle stopped working, there was a problem with the engine thus leaving my father stranded at night. He had to call a tow truck that took him and the vehicle to the nearest Kia dealer, Coughlin Kia of Newark, Ohio, 43055. There my father was provided an Enterprise rental car to continue his 550 mile trip back to Burlington, Iowa. That week he needed to head back to Maryland to go back to work. Unfortunately, his vehicle was not fixed so he could not pick it up on the way to Maryland. During the week, my father had to drive 400 miles to pick up his vehicle and pay for the rental car.As an Acura owner, I too had a problem with my transmission around 55,000miles and the vehicle was about 4 years old at the time. My Acura required a new transmission. The Acura dealership provided me with one of their vehicles while mine was being fixed until I was ready to pick-up. There was no charge for a rental car and the service I was given by Acura was top notch.I dont want to discredit the Kia brand based on the service provided by the Kia dealerships my dad interacted with. Im disappointed to hear that Coughlin Kia of Newark did not compensate my father for the entire rental vehicle knowing my father had to drive hundreds of miles to pick it up then back again. My father informed Shottenkirk in West Burlington, IA - where he purchased the new vehicle. Shottenkirk didnt try to mitigate the situation or help compensate him for the rental vehicle. My father did not ask for gas or per dime for his troubles as I would have. He just asked for full reimbursement for a rental vehicle and was denied.I believe this type of treatment of your new Kia vehicle owners will destroy the brand. I believe you have a great product that may need refinement. However, with the treatment of your Kia customers I find it extremely disturbing as a brand. Can this please be rectified with my father as soon as possible? I dont care if one of the mentioned dealerships listed above or Kia company itself reimburses my father for the rental car but that would be the least any of you could do.Update Dec 2011. Kia denied to reimburse my father the full claim for a vehicle rental which was less than $200.00.

I have received my 2nd safety recall on my 2010 KIA Soul which I bought brand new at Terry Reid KIA in Cartersville, GA. I had to relocate to Green Valley, AZ in 7/13 to come under the treatment of a highly specialized physician after becoming extremely ill as I was unknowingly put into a hazardous toxic mold environment at a resort which we eventually found behind all the wallpapered areas -- this facility had been infested with this toxic molds, come to find out, for years with no action being taken. I am now multi-chemically sensitive and cannot be in any dealerships where there are smells and odors as it will complicate my situation even further. I was just directly exposed to poisonous pesticides at my complex as management did not put up advance warnings as to when these would be used around my building and have been extremely ill as a result. I have a KIA Soul which must be repaired and am unable to get it to the closest dealership (over 1 hr one-way from me) due to my health conditions, and this will take at least 3 hours to repair. I have emailed KIA Consumer Services to get my car towed into Jim Click KIA in Tucson to get this unsafe situation fixed. I would have to stay with my vehicle in an environment that I cannot be in as this is being repaired; no one to pick me up here, etc. So, we will wait and see what KIA will do to help me with this dilemma.

If you have a Windows Phone do not buy a Kia. They do not have an APP that works with the UVO eServices - customer service of UVO cannot help you. The best way to fix the UVO problem for Windows Phones is for Kia or Microsoft to produce an APP. It shouldnt be so difficult and it should not cost that much. When they sell you the car they do not tell you that they only have apps from Google Play and Apple Store but none from Windows.

My lease expired a few weeks ago. I owed money for the mileage. I tried to pay it online and it told me it would not allow me to pay my mileage through my online account. Which seems very odd to me but I called the number was on hold a longtime continually listening to the same message telling me to go online which was very annoying. I get a lady on the phone whos reading me verbatim all these things acting like Im a year overdue when in fact Im not late at all on this payment. Shes telling me shes trying to collect a debt. Im trying to nicely to interrupt her and tell her I know thats why Im calling to pay my bill. She proceeded to tell me how rude I was being and that Im not letting her finish. There was nothing to finish, I was not past due so she needed to stop treating me like I have poor credit. I tried to pay the mileage with my credit card which they said they cannot accept a credit card payment. Which to me money is money it should not matter. They are not willing to work with you. They are not willing to be friendly. I have never been a day late on a 3.5 year lease. I would stay away from Kia Finance at all costs. If I would have known what I know now I would have gone through my own bank. Do not buy a Kia.

KIA has stated that everything refers back to the Owners Manual for everything. However when you buy a vehicle brand new an individual is not given a copy of the owners manual to read prior to buying the vehicle. In trying to get my blown motor covered by the warranty, I have found out that if you do your own oil changes a person is supposed to keep all of their receipts and put them in the manual. Not all people are of the personality to keep all receipts so this is not an excuse for them to deny the coverage of the warranty. I took the vehicle into the dealership because it had a problem in Feb. and they said it was low on oil at that time and that was the problem. Only a vehicle with 28K miles should not be low on oil when the last oil change happened at 24,830. Now at 33K the engine is blown and KIA is refusing to honor the warranty because they are saying it was a lack of maintenance.

2013 KIA RIO5 SX, 77,000 miles. August 6, 2018. Driver side passenger door, electric window would not go down. Took to KIA dealer & found out the sound barrier material that was glued to inside of door was falling apart & jamming window. Dealer checked all 4 doors & found the drivers door sound barrier material was also falling apart. Dealer said no replacement is available. Dealer removed sound barrier material in drivers door and driver side passenger door. Mileage is over the 60,000 mile warranty so I was charged $186.03. I called KIA 800-333-4542 & opened case 12821760. KIA said car was out of warranty & there is nothing they can do. This car is well maintained & never in an accident. This sound barrier material should not have failed in under 5 years.

I contacted Kia 940 N Wesleyan Blvd, Rocky Mt, NC 27804 (252) 937-2222 regarding a new car I purchased 2 years ago. Since I have been issued a permanent company vehicle and never drive my personal one anymore, I wanted information regarding what selling my Kia back would be. Not only did they promise to return my call with information more than twice, which they failed to do, when I did continue calling and eventually speak with employees they gave contradictory information, were on the defense and condescending. One of the employee even mentioning a situation from 2 days after I purchased the car when he was very rude to me regarding a surprise flat tire one morning on my brand new car and the road side assistance policy that I got when I acquired the vehicle. I have taken great care of my vehicle and have made all my payments on if not before they were due, but from the moment I purchased the vehicle to now, I have hated having to call the dealership regarding anything due to the poor customer service. I can not wait to be rid of all reasons to have to contact them again.

I was on the freeway when my Sorrento steering wheel and brakes locked on me. I couldnt stop the car. It started malfunctioning and when I proceeded to stop the car from veering off the road, I had to place my hand on the gear and force it into park in order for it to stop. I was stuck out waiting 3 hrs for my husband to rescue me... on the side of the road. And when I restarted it to drive it back home I had to drive under 50 miles with the hazards on the whole way there. Once I got to my exit the car malfunction again and proceeded not to stop but kept going and I was forced again to put it in park in order for it to stop. Im still very much upset about it when I got home I cried because I couldve ran into a innocent person along with my life and really caused a lot of damage. Im thanking God that everyone is safe. But I dont know how Im gonna get into that car again. Im literally terrified of my Sorrento now.

It has been two months since I turned in my lease. At the time of turning in my lease, I was informed by the dealership that KIA MOTOR FINANCE would assist in creating an installment payment plan. Well, I was misinformed, and KIA MOTOR FINANCE is not willing to help a customer who recently got another lease from Kia. My wifes contract is coming up as well, and I was thinking of leasing another KIA vehicle, but after being just notified that KIA MOTOR FINANCE is not willing to assist with any payment plan and is ready to report it to the credit bureau, I see what type of COMPANY they are running. All they care is ruining someones credit who is willing to pay the debt off. Note, I am still making my monthly payments and have since I turned the car in January of this year. In conclusion, KIA FINANCE is not willing to work with anyone, and all they care is about their necks. Thanks, Kia for helping out a customer and a VET.

Since we bought the 2003 Kia Rio, we experienced electrical shorts in the HVAC controls, especially in the motor fan control – it burned out. I was told the electrical harness was not on recall and not covered after 12,000 miles.Since they wanted more than $600 for the switch, I fixed it myself. The motor switch has burned up three times. This last time, the harness melted at the switch. It should have a motor resistor but this model does not have one or offer one according to the dealer.Many other Kia owners claim they have had the same problem. Many, fearing for their lives (the car catching on fire) and getting the runaround from Kia, have gotten rid of the car and have sworn never to buy another KIA. I firmly believe a recall on this model is in order, it could save lives. A class action law suit is way overdue.

Got this car in a lease in 2017 from a very bad Kia dealership in Fort Walton Beach Florida. Continuously kept up with oil changes. The rear tail light on the driver side malfunctioned or I had to replace it twice because the seal was not staying sealed. Then I’d PCS to Hawaii 105 thousand miles. And with no notification the car stops running. Take it to the dealership and they said, Oh well I’m sorry. You’re 5000 miles over the warranty. So there’s nothing that I can do. It’s $15,000 for a new motor. Very discouraging From dealership and Kia consumer affairs. Do not buy any Kia vehicles.

We purchased a new 2012 Kia Sorento. The first dealer never rotated the tires, and refused to help with a defective Spring. I had the pictures of a snapped spring on the front right. Had to replace all the struts and tires. Switched dealers. At 60,000 miles, the car started to have major electrical problems. Second dealer was worse than the first, changed battery and radio unit. Kept coming up with thousands in expenses. Finally, I told them to replace the starter and the car worked again. I cannot wait to get rid of the car ASAP. Never again will I purchase a Kia since the warranty is worthless.

Leased the 2017 KIA Niro EX Hybrid car on Sunday and drove home 10+ miles. Odometer had 15 miles on it. Left the car in the garage for two days and attempted to drive it early Wednesday. Backing out of the garage and was steering onto the street when the power steering warning light came on and steering was very difficult and noisy (growling) - vibrating while turning the wheel itself. Pulled back into the garage and all warning lights came on. Shut the car off and retried several times. Waited with the car idling. Battery warning light came on. Let the car sit and looked in the manual for answers. Tried backing up again and all the warning lights came on again, and steering was again very difficult. Drove back into the garage. Called the roadside assistance number and the flatbed truck took the 2017 KIA Niro EX back to the dealership. The tow driver had much trouble getting the car out of the garage and maneuvered onto the flatbed. This is a serious safety issue to us because the car could barely steer. Received call from service at KIA Cerritos saying power steering motor had to be replaced and that Korean engineers were flying out to look at the car personally. Still do not have a car, but we are in limbo now about the brand itself and are looking again at Toyota.KIA of Cerritos - a very short description of our encounter before and after. Salesman said we could have leather seats in the base model, that it takes about an hour. When we went through the agreement, he instead was selling us a 35k vehicle. I asked, how did we go from 22.5k to 35k. He wouldn’t show us the numbers through the whole process. We were very pressured to take this vehicle, and the salesman kept referring back to a ‘pre-delivery’ inspection, which seemed odd - like something was wrong. Keep in mind, this is the shortest version.After the KIA Niro steering failure and the tow truck delivered the vehicle, I had to sit through several more interviews at the Cerritos dealership, being shuffled around from office to office all afternoon, much like the initial sales day. A Head of Sales man told me the General Manager said no to my request to return the car and unwind the deal of less than 72 hours. I was going to just leave, and then I went in to confront the supposed General Manager. He said, No, Im not the General Manager, Im the Service Dept. Manager. Then he took me in to see Joe **, the real General Manager of KIA of Cerritos. The conversation with the Cerritos dealership General Manager, Joe **, was very short. He simply said he wont buy-back because its now a used car with 30 miles on it. He said he wont call back the DMV title in our name.I left the dealership and the car, which I still hadnt driven myself, in the service dept. to be fixed. When I got home I called a ‘lemon law’ consultant. He was very knowledgeable and said the dealership wouldnt have filed with DMV yet as its too early and that its usually done weekly or monthly. Remember we had the car less than 72 hours. It was late Sunday when we drove the car into our garage, and the next day was a holiday, President’s Day. So, that left Tuesday, and I attempted to drive the car Wednesday at 4am. I had also called Kia Motors Finance and they told me they couldnt find the VIN number - we had no account on file yet. In their opinion, there was no real reason for us not to be able to walk away and find another car. And of course after this, another dealership. We are still in limbo about our lease with KIA and the return of our brand new 2017 KIA Niro EX Hybrid.

It went from some noise to the rod going through the motor block in a matter of a minute. 2012 Kia Sorento. I put easy miles on my cars. Never have I had this problem on other makes and I usually keep the cars much longer. Now the Dealer is offering me $500 for the car. I just put more than that into brakes. This kind of built-in obsolescence will not keep me coming back.

So, this is the newest car Ive ever owned. Being 22, I finally established enough credit to buy a nicer car for myself! Yay! Ive only had my Rio for about six months. Its a 2013, so theres still a warranty left. Smooth sailing until my baby took a turn for the worst. My engine started making a knocking noise and I broke down 40 miles from home. Panicking, I wasnt sure what to do (as Ive never dealt with warranty issues). I then looked into my owners manual to see that I have roadside assistance! They stayed on the line with me, asked me if I was okay, and asked me if I had a way home (which I did). Eventually they towed the car to the nearest dealership. The dealership called me the next day letting me know that the engine had blown. My heart literally sank into the ground. He said he would put in a claim to Kia to fix up my little red car. I called everyday for a week, and the service manager hadnt heard anything back. So finally I called into corporate to see what was going on. They told me that they had trainees in the department that handles those things that were just getting the hang of things there and apologized for my wait. The next day I hear back from the service manager of my local dealership telling me that Kia approved my warranty claim because my car was well maintained, that I can pick up my rental car, and my Kia is getting fixed this week! Although having no car for week was kind of inconvenient, I understand that customer service can be kinda rough sometimes, especially with trainees. All in all Im happy that Kia took care of me. Thanks Kia! :)

My wife and I purchased this 2011 Kia Soul PLUS Pre-Owned from a dealership in San Juan Capistrano (Ocean Kia) in July of 2013 and we did not get any additional Warranty except for the 60-day warranty that this car came with. Yesterday, 9/08/2014, my wife was sitting in her car in a parking lot for no more than 20 Minutes, parked, parking brake ON, AC on as well. The vehicle then started to Shake like something in the engine was happening. My wife then turned off the vehicle and tried turning the vehicle back on... Nothing happened. The car had power still and the ignition was making the clicking sound of trying to start but to no avail.My wife let the car rest for about 4 hours before trying to start the car again and this time it started, so she started driving. She made it onto the freeway and started driving home THEN the car lost power to the engine and the steering became difficult and she was able to coast to the emergency lane and called me HYSTERICAL and said her car had shut down! The car would not start for another 5 minutes, turned back on, and she was able to exit the freeway to a Park and Ride type of parking lot... While pulling into the Park and Ride THE CAR STEERING WHEEL LOCKED UP THIS TIME AND SHUT OFF AGAIN AND WOULD NOT GET OUT OF PARK AFTER IT DIED. My wife hadnt even made it to a parking spot yet.THE CAR DIDNT TURN BACK ON AGAIN AND EVERYTHING, ALL POWER TURNED OFF. STEERING WHEEL STILL LOCKED. I told her about using the Shift lock release and, while the car was still off, putting the car into drive and then back to park and try to start it again and it did. She was able to get the car into a safer spot and left it there. I read about that trick in a forum... But no reason for why or how, haha. We are out of our warranty BUT THIS ISNT A WEAR AND TEAR ISSUE and We dont know what to do. We have regular maintenance done and we take care of the car and I know that These Souls, even the 2014, have had similar issues. It sucks because these are fun cars to drive BUT apparently have issues.

Kia Motors wanted to charge me $470 to replace a timing belt on my auto. I refused and, two months later, my engine was destroyed. Kia stated I violated my warranty and failed to honor its Powertrain Warranty. It was brought out in litigation that the timing belt was covered and that Kia Motors has a conflict between their warranty and their required maintenance schedule. The issue that really needs to be addressed here is that the courts are allowing Kia Motors to enforce a limited liability clause to limit the damages in a lawsuit, but the clause the judges are using is not a clause that applies to Kia Motors express warranties.

I cant believe all these people have had the same issue regarding their motor blown. I have a Kia Soul (2010) at 50,000 miles. Motor burnt up right in front of my eyes! No engine light, no oil light just pop... done! And as I read on and on, I see this is a very common issue. Dealerships are refusing to admit Kia has an issue with this and manufacturer refusing to pay under warranty. This is a class action lawsuit if I ever saw one! I am copying all of these complaints and if someone has already started one let me know. If not, Im on my way to do so. Enough is enough, email me with your story and we will need evidence so make sure you have all paperwork.

I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I was promised it would come out as good as new but sadly it came out looking awful. I took it back and they demanded extra money if I want any more work done. I contacted their headquarters and after a series of back and forth, they said they would do the repairs. Initial agreement involved changing of bumper which they refused to do until I pressed. I had to call them up on Facebook before I was told that the repairs will be done. We are now in Mid-March and the car is still with them. The most annoying thing is they dont even call to give status update. I have to be the one to do the calling. I have been using UBER since the car was with them and spending extra-budgetary. I have resolved that whatever happens, I will NEVER use KIA services again and I will go out of my way to ensure that nobody I know uses KIA services for any reason.

Two weeks ago we purchased a new 2014 Kia Soul +. And less than 48 hrs/200 miles later, a loud clunk noise occurred at 45 mph, causing the vehicle to jump, and thereafter was stuck in 4th gear. The dealer replaced a computer module that controls the transmission. Had to drive a loaner for 5 days then got repaired Kia back... Within 24 hrs/60 miles, the same clunk, again stuck in 4th gear. The service dept guy told me there was nothing for them to look at unless the check engine light was on.. so I continued on to work, driving 45 mph on 4-lane highway for 35 miles :( . The check engine light did eventually come on. Back to the service dept, where they said they needed to reset the system with the new module. After another 2 days of driving a loaner, picked up the (repaired) Soul within 36 hrs/70 miles, another clunk and stuck in 4th gear. I should mention that the clunk feels like the equivalent of driving over a speed bump at 45 mph.. it jars the entire vehicle and causes me to have a startle response.. I believe there MUST be damage occurring. My Soul+ is again back at the dealer, for what the service guy said would likely be several days.. He also said he had no idea why it was malfunctioning. I believe the dealer should replace the car.. It was NOT sound when I bought it.. I dont trust driving it not knowing when it might malfunction again. If I happened to be in heavy traffic when it happens again, I could very well have an accident due to the startling nature of the event. I am paying for a brand new vehicle purchased 13 days ago, that I have driven for less than 5 days AND in Illinois. This vehicle is nearly covered by the Lemon Law.. just one more failed repair attempt and were there :(

My 2010 Kia Soul has 113,000 miles and according to Kia needs a new crank shaft. Apparently the crank shaft bearing failed causing the damage and requiring a rebuilt engine costing $4000!!! Customer service was horrible... offering no assistance, excuses or closure. Apparently they stand by a vehicle only lasting 113,000 miles. I have done all of the required maintenance and then some. And I had to call the regional office customer service for 3 days before I talked to anyone. Now the dealership wants money for a misdiagnosis and a broken car... I am so disappointed and frustrated.