Why did my valve stem for my 2010 Kia Soul break? This will cost me $200.00 to replace. I love driving my little Kia. I was told Montgomery Kia/Chevrolet Preston Hwy Louisville KY personnel that, it is not covered under bumper to bumper warranty. They said that it is manufacturing defect and it was not broken by them. The stem is not covered by the warranty. A reason why it broke is that a long stem air hose chuck was used to replace the air. Individuals wiggling the long extension air chuck can bend and break off the computerized air valve. I believe in keeping good air pressure in my tires saves gas and tire wear. I believe that whether I had used or service attendant had used a shorted air stem chuck on this valve stem to this tire. It still would have broken off. And when the air hose extension chuck used on this tire, air hose was removed for air stem of this tire, the stem came with the extension chuck. This tire on the driver side front has several times registered air pressure was low on my dash lights the last six months. The tires on vehicles sometime lose air pressure. The weather changes from normal temperatures to lower cold temperatures.I was told by one of Montgomery Kia technicians that this is manufacturing defect of the company that makes this computerized valve air stem. While I was making an appointment with the dealership to replace the defective stem, the air stem on this tire had lost air pressure while my Kia Soul was in motion on the highway. This would be considered a blow out. As my Kia Soul was sitting still, the tire went flat immediately.I have very good records of service done on my Kia, which all recommends service checks have been done at Montgomery Kia. The manufacture defective valve stem broke and deflated at car service station. I had them replace the air stem with regular valve stem, which since 2008 most vehicles have this feature letting you know when tire pressure is low. This is a very good feature on my Kia. By the way, if anyone has a Hyundai 2008-2012, you have the same computerized valve stems in your tires like mine. Valve stem on a tire before 2008, you basically had to rip up the metal rim of a tire or unscrew the core of valve stem out for a tire to go flat, not because the valve stems were manufactured with defect parts. The computerized valve stem to me has alloyed (metal) fatigued. I believe in safe lighter vehicles, but you need dependable tires, rims and valve stems on the vehicles. If your engine blow-up, you will come to a rolling stop. If your computerized valve stems break on one your tires, you may be in an accident.If this manufacturing defect from a company that produced this computerized valve stem to me, should this be a recall from Kia. How many vehicles that are on the road that this company manufacturing defective computerized valve stems? How many Fords, Chevrolets, Hondas, Toyotas and Kia on the road today?

My Kia Sorento 2011 had 59,*** miles on it and it jerks when it shifts at 2nd and 4th gear. I brought it to Jerry Seiner Kia in Salt Lake for service. I told them the prob and I have a strong feeling its the transmission. They tested it and said there is nothing wrong. I just need to change the transmission oil which would cost over $200 since warranty would not cover it cause its for maintenance. They also reset the computer box because accdg to them, it saved the driving pattern of the previous owner so they had to reset it. I brought the car to a different place for the oil change. On my way home, the car still jerks when it shifts. Called Kia and they said wait a couple of days and reiterated that Kia has different engine so it runs and shifts differently from other cars. Waited 2 days and cars still jerks when it shifts. Called back Kia and schedule an appointment. This time the car is on 60k miles but they said theyll honor the warranty since I brought it with the issue before it hit 60k. So they did tests on it and they said they will file a case with Kia and see what Kia says. Kia recommended things to be done but they wont change the transmission. It became a regular routine to go to Kia every Tues or Wed for 2 months (imagine all the gas I spent going back and forth since the dealership is 24 miles away from my home.) Prob started in Dec. and last week of January they decided to change the computer box. It kind of run smooth for 3 weeks until it starts jerking again and now when it shifts to 4th gear. Brought it back to Kia and the service manager specifically said, There is something wrong with the transmission. We need to make a case for Kia to approve transmission change. So I told him I wanna make sure its still under warranty although its now on 62k miles since I first brought it with the same prob before it hit 60k. He said hell try his best since we have all the records. I waited almost a week for Kias reply again, and this time they want to reset something again but it will not be covered with the warranty since its now over 60! It is just ridiculous that I brought it with exactly the same prob before it hit the 60k miles! And I go back and forth to the service dept for 2 mos which is 24 miles away, of course the mileage will add up! And now they wont cover the warranty! Imagine, before it hit 60k miles, tranny probs already! Ridiculous! Will never ever buy a Kia car again! Warranty is BS. Worst car ever! Waste of money!

I purchased a brand new 2019 KIA Sportage two days ago. Its the first time I drove it today. It popped up a warning message (with yellow light) after one mile of driving, saying Low Tire Pressure. I called the road service to check it up. Based on the User Manual, the tire pressure should be around 35 in cold weather. But for my car, three tires were around 30 and one was 27. I am just wondering: Do they really check up everything and make sure it meets all the criteria before they deliver it to the customers??? Well, this is just the first day. The service guy inflated the tires. I will keep an eye on it in the following days to see whether its the problem that they didnt inflate it enough before delivering or the tires are really bad and they deflate gradually. Anyway, my first day of driving a brand new car, was ruined.

Its ridiculous my complaint has been on hold!!! Who owns you??? I had car that almost killed my kids and I ruined my credit to give back because it was seizing up after 1 year lease and burning oil and after reading was obviously a common problem in engine and never forced to recall!!! This site isnt legit!!!

Nov. to next Jan. is a good time for car buying, since automakers will put more incentive/rebates on new cars. But not every brand is honest with customers. In particular, as a recent buyer with PAINFUL experience, I recommend: stay away from KIA, if you look for non-cheating rebates. This is based on my painful car buying experience from KIA (it is not dealers issue, but just KIAs issue). To summarize the experience, I felt I was unfairly treated, discriminated or even insulted by KIA, who in the end took away rebate written in the car contract that I signed 3 weeks ago. Basically, the car I have already put >500 miles, But then KIA told me that I am suddenly not qualified for their rebate and I should come back to pay more). My detailed story was below. (I will post this to major auto websites to help buyers avoid painful experience of mine. Any question, please email me at **).I signed the contract and obtained a new KIA Niro 2017 on 11/24/2017 (Black Friday), attracted by low price with KIA rebate. I am a recent grad, with diploma dated on 09/2016, during that time I was with my F1 student visa (this matters). After graduation, I obtained EAD (employment authorization card granted by US government) and worked in the same university I studied. Basically, I have a work permit to be employed and my contract is annually signed due to nature of research task. ( this matters for KIA). My credit score ~790, with annual salary > 70K. With those info. I was qualified for KIA rebate (1000 dollar) and final price of the car is around 24K, checked by KIA and KIA dealer before we signed contract. I put 10K as down payment, leaving 14K as 4-years auto loan with KIA per rebates policy.I thought everything should work as the signed contract. However, from Dec. 4 the dealer contacted me for my visa and EAD, per KIAs requirement. I feel strange but I try to work with them so I send out my F1 visa and current EAD (C09 category) that my employer has on file. I even emailed my position/annual pay from HR, and leave contact of my employer HR so that they can verify files. Now KIA finance begins to send ridiculous statements like: Contract Returned (Unable to accept Employment Auth Card, Must have Visa) 1. Visa submitted expired 10.03.2014 - Not valid... acceptable visas H-1B, H-1B1, L-1, TN, O1, E1, E2, E3 2. We will need employer letter stating they will request reinstatement due to applicants Visa expired 10/3/2014.There are two hidden rules or tricks from KIA that they can not give me rebate: KIA does not accept my Employment Auth Card (EAD). They keep looking at my expired F1-visa but ignore my current EAD. They want me to have a visa in THEIR list, which is only a small portion of valid EAD from the US governments. (https://save.uscis.gov/web/media/resourcesContents/EAD_Code_Table.pdf). I wonder, if US government grants me EAD for work and I indeed got employed with a good salary (70K annually for 14K loan in 4 years), then Kias policy is a discrimination. Moreover, Kia is also ignorant, as visa does not mean you could work legally (like F-1 ), instead EAD is standard work permit. I and my employer felt very sad when KIA keep asking us valid visa and ignore my EAD.KIA could not finance with me under 4 years, as my current employer only sign a one-year contact. I need to have a employment with a 4-year contract from CURRENT employer AND 4-year valid visa (they do not say EAD). This is truly ridiculous. If 4-year finance requires: 4-year employment contract with the same current company, who can be qualified, given the uncertainty of many jobs? Dealer and I tried to satisfy this unfair KIAs requirement. After talking with KIA (from dealer), one way for me is to bug my HR +boss to write a letter stating that: they have a good intention to hire me for 4 years.I did that and my HR finally agreed to work on this. However, I was later told that even with the letter I still can not have the rebate, because my EAD (KIA always asked visa) was unaccepted, and I need to reinstate a 4-year valid visa in KIAs list by me or my employer. I felt truly insulted as KIA implied that they did not consider my employment as normal or even legal. My HR felt very unhappy, and asked me to leave KIA, why not choose other brand, like HONDA?. Unfortunately, I did not have choice since I drove the car for 3 weeks, returning the car will be very unfair/impossible to dealer. In the meantime, I tried to get KIA finance contact and talked to them directly. From the dealer, I got number and called KIA finance: 1866-337-5632. After reporting my case number: **, I was told that KIA finance would not talk with me directly, and they asked me to contact dealer. They just ignore my request.In the end, I and dealer have to take care about the extra money due to the loss of KIA rebate. I, dealer, even my employer, all harmed and felt this is unfair from KIA. I feel I am discriminated or insulted from the whole process. KIAs hidden rules on the rebate was a cheating and dishonest trick on customer or even KIA dealership. If one seeks honest rebate/incentive, stay away from KIA, and look at other brands (there are so many). If you insist on KIA, think about their two after-contract hidden rules/traps (that is after your employment/salary + credit score satisfies and contracted was signed) that I encountered: 4-year finance? OK, then do you have proof of 4-years of employment from your current job? Working on visa/EAD? OK, do you have current 4-year valid visa (not EAD) that must be in KIAs list? Other conditions (waiting to see other customers posting...)? Feel free to forward my experience to other potential autobuyers so that they do not have to experience I experienced.

Great car which is very innovative and has great gas mileage. It is very technologically advanced. It is very easy to maintain too. It has a lot of amenities which are standard. I like the GPS, the voice activation, heated seats and steering wheel. It has Sirius XM and also has room for 7 passengers. The Kia Sorento stands out from other SUVs in its class.

In December 2008, I bought a 2009 model of Kia Picanto. I was given the 5-year, 100,000-km warranty book. At present, my car has made 80,000 km thus far. Apart from the 1st 1,000 km free service, no one informed me that I had to maintain my car using only the Kia workshop. Over the years, I had maintained my Kia car and kept the receipts showing that I had serviced my car, but recently, it developed a problem in the engine. I went to the Kia workshop to ask if I could use my 5-year, 100,000-km warranty to fix the problem. But upon arriving there, the person at the reception informed me that it was not possible because there were no previous records in the Kia workshop of my car. I had explained from my own side that I had serviced my car on a regular basis, and changed the necessary parts bought in the Kia store/workshop, but was given the same answer. I feel that my 5-year, 100,000-km warranty rights were denied to me. I am certain that I would not want to deal with Kia Motors any more unless, if somehow, someone from this company tries to convince me otherwise.

A part was replaced by Kia when the car was under warranty and now, it is not working again. The car just ran out of warranty by 2,000 miles. Now, Kia states the warranty just ran out and they will not cover it. The district manager for Kia Motors is a J. **--not friendly or courteous. The Kia Motors customer service guy is uneducated and cannot read one note. He was confused and unresponsive. At first, they said they will cover a part of the repair, but now, they are saying that they will not and they never offered to even help. Dont buy a Kia.

2003 Kia Sorento - I used our savings money and paid cash for our Kia and it only had 4,000 miles on it. Now, it has 53,000 and it needs a new engine. The wrist pin went out on it. Well I thought we had a warranty on it, 100,000 miles or 10 years. Wrong! They told me my warranty ran out in 2008 and I bought it in 2005. I am so mad about this because I am on disability and I don’t have the money to put a motor in it and I think it shouldn’t have needed one anyway. This car still looks brand new inside and out and has been taken care of. So now, I have a beautiful car that’s paid for and doesn’t run! A motor should last longer than 8 years. I love my Kia but I don’t like they wouldn’t do something about it! I will never buy a Kia again. My daughter just bought a 2013 Kia Sorento because she loved mine. I sure hope her engine runs well!

I purchased this car new, have done all maintainer to car. At 64000 mile air go out, told my condenser was hit by a rock. Have seen over 1000 complaints about this same thing. This is a big problem with design. Told its not covered because I am over the 60000 mile warranty!! This is bull. I own 3 Kia, just purchased a 2016 Sorento and I am going to design something to stop this. I have own many different cars and this is the first to have this problem! KIA NEEDED TO RECALL THEIR DESIGN ON THIS CONDENSER and put mesh shield to protect it. Very disappointed with KIA.

I have a 2005 Kia Sorento. I paid it off April 2013. I have had nothing but problems out of this car since then. There is all kind of noise from the engine and front of the car and back of the car. I spent $400 getting it fixed about a month ago. A week later it was messed up again and I havent driven it since.

So Kia Finance through Western Union (WU) will be charging customers, who may not be able to enroll in WU autopay, an extra fee of $3.95 beginning April 2018 for their monthly payment. Why should KMFUSA allow WU to charge customers for not enrolling in monthly autopay? Many car companies do not charge an extra fee for either autopay or monthly one-time payments from customers once the money is directly paid from the customers bank accounts. Please get rid of WU and get a company that can provide the same service without this extra fee. Is Kia Care Department aware of WU manipulations of its financially overburden customers who are trying hard to make monthly payments? Kia prefers to pump more money into TV commercials or sponsorships such as the English Premier League Soccer, NBA etc.. than to fight for its customers right and interest. Sad!!!

2016 Kia Soul. I purchased this car in Oct 2015 with 8 miles on it. I was so happy to have a new dependable car or so I thought. Less than 100 miles in the AC had a terrible stench and there was a noise in the rear suspension, axle when going over bumps. I was told the problem could not be replicated and maybe the car just needed a break in period and me being a woman with a life threatening illness I was like OK. See with Lupus I have to be careful not to get stressed out as that irritates my condition and furthermore I had just had a bout with almost dying from lupus complications and the last thing I wanted was to be upset or frustrated. So due to this I take everything lightly. My biggest mistake!!! 2yrs later those 2 problems are still there and far worse than before and now I have since acquired more issues with my Kia Soul. Mind you there is only 10300 miles on the odometer in roughly 25 months of ownership. So here are the new issues, 3 recalls in 1st yr, rattling in rear around back door, a stalling or dragging in engine when I press the window buttons up or down, absolutely poor gas mileage, car jerks forward when Im at a stoplight or stop sign while my foot is on the brake, grinding noise when braking like there is no brake pad left when clearly there is, very poor quality craftsmanship with the interior, road noise is awful and Bluetooth and hands free calling work intermittently. I am so disappointed in every aspect of my purchase and ownership of this Kia Soul and I wish I had not purchased this piece of junk. Im waiting on Kia to call me back as my case got escalated to whomever, not sure what that means but Ill wait and see if they are willing to stand by their product. As of right now I would not recommend anyone buy anything from Kia. Not even a free muffin or donut. I put $5000 down on this car and now Ill lose all of that plus 2 yrs of payments if I decided to sell. What a mess, everything about this purchase from the start was a red flag. I should have walked away but I needed a car to get me back and forth to my doctors appts as I was literally fighting to stay alive and believe it or not Im still in the fight of my life as doctors can not get my lupus under control and my health is more down than up, but Im hoping that I will not have to fight with Kia to make this right. All I can do now is put my faith and trust in God, let go and allow for him to work for me. My advice to all potential car buyers is steer clear of Kia until they iron out the kinks and stop lying about gas mileage or their supposed JD power awards. This car is just not worth what I paid for it and the problems scare me into thinking this vehicle may let me down during one of my lupus episodes and my life will be at risk due to all the problems. If I could turn back the hands of time, I would drive right past the Kia lot. Dont make the same mistake I did, run in the opposite direction of Kia and keep running, dont slow down. Dont stop and dont look back.

I purchased a 2017 Kia Sorento. After cleaning the plastic plate in front of speedometer with glass cleaner as recommended. I noticed that there were spots on other side of the plastic. This should not happen. Kia would not repair the problem and brushed aside the problem with the simple statement that it looked like outside influences were involved. Gee, could it be that KIA did not properly seal the plastic covering protecting the speedometer? If you buy a KIA, be prepared to fight for everything under warranty. Personally, I am getting rid of the Sorento and buying a car that lives up to its warranties.

My air bag light came on while driving so I took it to the dealer. I was informed the sensor was bad on the track on the passenger side and had to be replaced. None of my airbags works due to this problem. It is going to cost me over $600 to fix this because my extended warranty does not cover it and I am 5,000 miles over 60,000 miles or it would have been covered. Are they serious? My extended warranty they sold me is not even with Kia. Something is seriously wrong and I think Kia should be checked on this air bag issue also.

I bought a 2011 Kia Optima. Loved my car. One day motor locked up. I took to a dealership because I had the recall letter on the motor. As I was dealing with Kia the dealership had car towed. I never received a letter and when I called to check on the car they told me it was towed but dont remember who towed the car. When I finally found my car it had done gained storage of 10,000.00. Are you ** serious? Now I am out a vehicle. Kia sucks and I swear I will never deal with them again and will talk anyone out of buying a vehicle from them.

I purchased a 2019 Kia Stinger a few months ago. I had a small accident and my car is still at the shop waiting for parts that Kia does not have for their own cars. I just got off a call with the incompetent representative telling me there is nothing they can do and my part will arrive in MARCH! My brand new KIA Stinger 2019 luxury car is going to sit for 6 months because KIA does not have fenders???? I will NEVER buy KIA again!!! Disgrace!

On 10/12/2021, I brought my 08 Kia Sedona EX with 181k miles in for a Oil Change at Plaza KIA, Brooklyn NY. And was returned to me with the Oil Pressure light on dashboard followed by the Check Engine light. The mechanic saw the dashboards lights on while backing out the garage and tried to reset them, but to no avail. The Service Manager ran over claiming the mechanic done nothing wrong. Although, my vehicle didnt go in with these lights on. Kia claims no fault and blames the age of the vehicle. The Service Manager went on to state that they gave me a free diagnostic worth $129 and concluded that the Oil Sensor is the problem. And, that this repair and labor is a consumer purchase. The Mechanic attempted to inspect and troubleshoot this issue and was stopped by the Service Manager. I found this to be appalling and upsetting that my vehicle drove in to KIA fine and came out needing repair work that I have to pay for? Took vehicle to a independent shop nearby, They did inspection and found, 1) The Oil Sensor was not the issue and think its the Oil Pump... 2) KIA put 5W-30 Oil in instead of 10W-40 Oil for such a high mileage vehicle, stating 5W-30 is like water and best when vehicle was new... 3) That I should stop driving the vehicle immediately before the engine eats itself from low oil pressure. So, I called corporate, they claim no fault, wont take any steps or actions to resolve this issue, and asked that I no longer come to them for service. To me, this look like mechanical neglect and attempted cover up by KIA. So, So Upset. Buyer Beware!!!

I purchased a 2017 Kia Sedona from a Kia dealer in Queens, NY in 2017 with 50 miles. The car is perfect for my family of six as it is roomy and the LX model offered enough accommodations which made it easy to travel with five children. I was very happy with my vehicle and Kia until recently. I had an engine malfunction while driving on a highway with a relative and my children.It was New Years Eve 12/31/20, and I decided to take my sister and children shopping at a store that was about ten miles away. We live in the Suburbs which can get rural in some areas and in order to get to this one store, in particular, I had to take a highway to travel there. When I initially started the car I heard a rattling sound which I thought was due to the cold weather, however, as I drove off and drove further and approached the highway the car started to decelerate. After the car decelerated the car cut off while I was driving. In a panic, I started the car again and pulled over to the side. I had to repeat turning the car on, the car shutting off and decelerating, turning the car on, and drive ten miles to return back home.The very next day 1/1/2021 I had the car towed to the dealership that handled my lease buyout. The service manager was nice exhibited professionalism and willing to offer exceptional services to ensure that my car was repaired and that I understood the repair process. He informed of charges that would be incurred if the warranty was not covered by Kia. So everything at the dealer was done with professionalism and courtesy.The problem that I experienced with Kia was and is that they are not honoring the warranty. The Service Manager indicated that receipts were required to document oil changes performed on the 2017 Kia Sedona to ensure that maintenance was performed routinely. I provided receipts that were kept from service performed from Kia dealerships, however, was unable to produce enough receipts for Kia to honor the warranty. I contacted the Kia Customer Service which represents corporate, the customer services representatives I spoke with exhibited professionalism and advised me to try to get receipts of purchases of oil for any oil changes done outside of a service shop. However, I am unable to. So here I am one and a half months without a car, I am renting a car while paying my monthly finance bill, and I believe Kia will not honor my warranty because of lack of receipts of oil changes.I also find it ironic that I had the car serviced in November 2020 at a Kia dealership and they are not honoring the repairs. I hope that this issue is not an issue with the Sedona as I had around 65,000 miles on the car at the time the engine malfunctioned. I did check another website United States Department of Transportation Traffic Safety Administration where recently a consumer reported the same issue. I pray that this is not the beginning of an issue like Kia experienced with the Kia class engine failure class-action lawsuit in 2019. Although I love the Kia Sedona I probably will not purchase another Kia if the company does not offer reasonable solutions for this matter.

I have a 2013 Kia Sorento Dark Cherry. I have a problem with the paint on car. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. They say it is not covered under warranty. Also I have been noticing the area were you open door is scratch from finger nail [per dealer] when you open door handle.

I purchased a Kia Sorento back in 03 and have always taken my car for major services to the same dealer since. Recently, my car has had a vibration on acceleration and runs sluggish. There is a rattle on acceleration as well. To make my story short, I took it to the dealer and they checked it out and told me it needed spark plugs and wires replaced to a sum of $469.00. I got it done. A week later, I was having the same problem. I made another appointment. They checked it again and said it needed coils to the sum of $444.00. I asked if this will take care of the problem. They said yes. Today, 4/9/12, my car was towed to the dealer: same problem, only worse! The dealer said they will check again, but they will not cover the fix if it is something else. I told them that’s what they told me that was wrong; therefore, I am not paying one more cent!

My 2011 Kia Sorento has been a disaster since day 1. I have replaced every door on my Kia Sorento, and now my engine has failed. I have full service history but Kia are saying that it was due to lack of care because there was only 1 1/2 of oil in it when they took it apart. Now I am no mechanic but I’m pretty sure a lack of oil is more likely to be an engine problem rather than a lack of care issue especially when the oil was checked by a car garage 8 weeks earlier before its MOT. Kia’s cars and warranty are a scam. Do not buy Kia. Google Kia Engine problems and you will see why.

I just paid off my Kia Rio 2005 in April. About two months ago, the engine exploded so I had it rebuilt. Then the water pump malfunctioned so I had that repaired. After that, it needed a new thermostat, then a piece of the radiator popped off. And most recently, the water pump needed replacement again. It is also making horrific noises sometimes when I use the brakes. So far, I have put about $3000 into repairing this vehicle. I depend on it to get to work. The transportation service in Jacksonville is terrible and I need a car. Also about two years ago, the a/c stopped working and about a year ago the switch for the headlights stopped working properly causing my brights to come on at times. And a couple of months ago, the door to the drivers side will not open unless I roll down the window put the key in the door and open it. I work full time but due to the economy our hours are cut. I am going into debt trying to repair this vehicle.

I have sent a message to customer service about my cracked bumper and I am extremely upset with the situation. Here are the pictures regarding my e-mail and I would like a response from customer service. I am an unsatisfied customer and I regret buying a car from Kia since I was not aware that the plastic was this cheap. I did not hit a snow bank nor did I run over anything. I am a very careful driver and I am not happy that the cheap bumper cracked on its own and I am extremely not happy about the incompetent Kia technicians at the Kia Montreal-North. They were arrogant and unhelpful in so many ways and blamed me, the customer, for the cracked bumper without any interest in hearing my side of the story. My e-mail is ** and I will be waiting for the prompt reply this coming week. Thank you and have a good day!

Our 2014 KIA Sorento audio volume speed control doesnt work when the vehicle accelerate, we have to keep adjusting the volume both when we are at high speed (highway) and low speed (city). The Kia dealer didnt find any fault, so they took the car for a test drive and compared it with other new SUV and they said they noticed that the volume changed barely, but so small (or low) that anyone barely will notice that the volume adjusted itself, and they said without KIA directed them to do something, they cant. So they told me to call KIA and explain the problem and thats were the unwelcome and the frustration came in: I called KIA to explain the problem so I can have a better understanding of whats going! Everything was going okay til I mention the complaint about the volume and she became very angry with me and started to speak very loud! She asked the name of the dealer and the name of the person handling the repair etc., and she said if the dealer said the SUV is working normally then it is. So I tried to explain to her of what the dealer did and how they couldnt diagnose the problem, but she became so angry with me all of a sudden that she was very hard to talk to! So I thank her for her NO HELP and hang up.I am frustrated with this because I found out that I am not the only Sorento owner with this problem, and the way she was on the defensive, Im pretty sure she has heard about the problem. I have a 2001 Chevy Impala and it has that audio volume speed control feature and guess what??? It works flawlessly and KIA cant make the same system work on a 2014 model?? Really. I want KIA to look into this problem and update the SUV systems.

Less than impressed with this company and severely aggravated and disgusted. The Kia experience in general has really gone downhill in the past 10 years, but after my last purchase, it will be my last and I wish I could go back in time. From sales to service to Kias consumer affairs, everyone dropped the ball and rate a huge FAIL.Kia Consumer Affairs used to be a last line of sanity and a place to go where you could get help; now theyre just people who act like they are doing something, but ultimately just ignore you and never follow up or follow through. As others have said, watch the numbers closely in Finance because they will try to add things without asking. My last experience turned me so sour Ill probably get rid of this brand new 2021 car that is riddled with computer bugs and subpar paint before its even six months old. The car will start falling apart after the first year anyway. Terrible company with a terrible internal culture in how they deal with customers and they are turning out cheap vehicles.

Purchased a car, went to pick it up and close the deal. Said the car was moved offsite, they could not find it. Then they found it but could not start it, it was the battery, no then it was the fuel pump. They bring up a higher priced model and said take it or leave it. I had to have a car, they knew it. Then hidden in the lease and never disclosed is a $400 termination fee. I argue, they say they never disclose this after all it is 3 years away. Arrogant and unprofessional, might as well have been on a used car lot with bare light bulbs shining. Three letters and many phone calls to the owners, not a return - nothing. How about I am sorry. Stay away from this dealer.

We bought a new 2016 Sorento on Thursday August 26th of this year. We then went on vacation on Sunday August 30th to Pigeon Forge TN. On Monday the 31st a pin of some kind fell out of the brake pedal. We had to have it towed 33 miles to Louisville. My wife had to ride in the wrecker to get the loaner. They did not have the part to fix it so they put a temporary part in. We then had to wait in the motel for them to deliver our car back. After getting home we took the car to our dealer and they did not have the part. We now have to wait for the part and once it is in carry our car back for repair. Thats 60 miles round trip. Two days of our vacation was wasted on this and now we have to drive a total of 120 miles to have it repaired much less our time.

We bought a Kia Sorento CX3 on 31.3.15 at a Kia franchise. It was about 4 years old. We were told it had never been in and accident and paid £18000 for it, which was the top end of suggested prices. From the beginning we had problems with the sunroof, which rattled. We took it to a local franchise dealer on a number of occasions to get it fixed. Parts of the sunroof had to be replaced.About 17 months after we bought the car it started smelling of damp. My daughter discovered water in the passenger vanity light. When the car was checked by the local Kia dealer. They discovered the welding in the roof had been grounded. Which implies it has been in some sort of accident. We contacted the original Kia dealer and Kias customer care service. They basically said Its not covered by the warranty. We can do nothing for you, and said we could contact the omnison, which we are now doing. It cost £3400 to be fixed by the local Kia garage.You buy from a franchise dealer, who is an ambassador for Kia, because you think you will have some protection. I dont think the garage knowingly sold us a damaged car but I feel Kia have let us down and questioned our integrity. As an ex nurse/midwife, I have spent my life caring for people and I think the way we have been treated is appalling. Buy your car from a company with more integrity and a customer care service that does care.

2004 Black Pontiac sold car that have been wrecked 4 times and in test, never went down.

I purchased a 2014 Kia Sorrento brand new. After the warranty expired around 130,000 miles, my engine blew a rod and destroyed my engine to a point where it needed a new engine. I just had $8,000 in repairs on the engine done 4 months prior to this happening. The dealership (Cronin Kia, Harrison, Ohio) said it wasnt related to the work that was done 4 months prior. HIGHLY suspect of that. I called Kia Consumer Affairs and put in my complaint and made a claim. They said it would take 24-48 hours to get an answer to see if Kia will put in a Good Will towards replacing my engine. After calling them every other day to get an answer, THREE weeks later they said there is nothing that they will do for. WORST car ever! Worst experience EVER! I will never buy a Kia EVER AGAIN! And Ill be sure to let the thousands of people I personally know that to never but a Kia ever again!

I noticed about a year ago that my backseats were wet. I thought my child spilled water. However, they were really wet again about three weeks ago. Within the next couple of days the floorboards were soaked. It has rained a lot lately. Someone rarely sits back there so no telling how long this has been going on. I called the dealer and made an appointment on Friday for Monday morning. I was told I would need to pay an evaluation fee of $125.00. I have read that this is a problem with this car and other Fortes. They said it was the seal in the tail lights. Of course not covered by the warranty. They have replaced my tail lights in the past. How do I know that they did not cause this when they changed them. My car is so wet it fogs up and ice is on the windows in the mornings. They replaced the seals and sent me on my way ($230.00). I got home and noticed that the tire well (with no spare tire) was full of water. I cannot get this water out of my car. Also realized that my back windows will not roll down. I have done regular maintenance on this car at the dealer since I purchased it. You would have thought they would have noticed this when they do their inspections or when they changed the bulbs. I think they knew this was a problem with these cars. They should have done a recall or at least tell you they need to be replaced after a couple of years. Now my car is ruined and I will never get this mold out of my car. I purchased this car in April of 2013 (almost six years ago). While I was waiting for my car to get finished they had a salesman trying to get me to buy another car. He was trying to say that the sun caused the seals to go bad. Dont know what makes them think I would buy another Kia ever after this. I took it back to the dealer that night asking for suggestion on how to get all this dripping water out of my car. The back seats of rust stains now from the water. The trunk is growing mold under the carpet and on the well hole. They are suppose to call me back today. I have not heard a thing from them. They should have paid for this to be fixed. Had I brought it in the first time it would have been still under the warranty. I have been a loyal customer. I have replaced my tires twice there (which the first set went bad right after the warranty was out on them too). I have the weather mats in the car and in the trunk. I am in the trunk a lot. The mat was never wet. I had no reason to pull it up and look in and see that everything under it was wet and moldy. I did notice a mildew smell a few times in the car. A coworker asked me about a month ago if I had had any real problems with my car. If I had known about this I would have told him to stay away from Kia. I paid cash for this car and cannot afford to make payment on another one but if and when I can, IT WILL NOT BE A KIA. Shame on you Kia!!! I have seen several post about this problem on different websites. You know this is a problem and have done nothing about it.

I own a 2012 Kia Soul and as Ive read previously in a Sorento post, my engine also went out. I was on the interstate with my grandson going about 75 mph when I heard a loud knock, my dashboard lights all flickered like Christmas lights, and my car stalled. Luckily, I was able to pull over from the fast lane to the side of the road. Kia has had my car for 3 weeks. The dealership and I have called headquarters multiple times with no response from my case manager. No one has provided me with a rental car. I have to pay for a rental out of my own pocket. I dont see my make or model on the recall list but I obviously have the same engine issue as the other Kias. My car barely has 100,000 on it. It just flipped like the week or 2 before the engine went out.

I am currently in my third lease with Kia and up until now would have remained a loyal customer. I lease a 2016 Kia Soul. It broke down on the highway with 35,000 miles. I get it taken to Kia of Bedford. That whole experience was awful (Kia Roadside Assistance stinks) I am told that I some type of rodent had been eating wires in my car causing extensive damage and it was not a warranty or Kia issue that I would pay out of pocket. Meanwhile I google this and find Kia uses soy based wire covering which attracts rodents. Kia still will not accept responsibility. I file a car insurance claim. Kia has my car for a MONTH! They never had parts in stock, and kept finding new things wrong with my car. I had to call for updates. I found the people working in the service department to be rude, and very cold hearted to the need of the customer. I filed two separate claims with Kia Consumer Affairs because I thought at the least I deserved to be reimbursed my car payment for the month I paid and did not drive my vehicle. They do not respond to phone calls or emails. Basically blow you off. My case was escalated to a Steven ** who called me once to say he needed paperwork that I had already emailed him and hasnt responded to a phone call or email since. I sent letters to the executive team and no response. Kia is a joke. They dont care about the customer. They dont care about keeping customers. And they sell piece of ** cars that you get stuck with and they dont feel bad or care about that either. If you want a good, reliable car, good customer service from a business that cares DO NOT GO TO KIA! Kia just wants your money-but they will not provide any kind of good service to earn it. Run, run, run to any other dealership but a Kia dealership.

Disappointed customer. I thought I was making a smart choice when I bought my used 2011 Kia Sorrento (Liberty Ford) boy was I wrong. The reason for the purchase I needed a reliable car as I drive 500 miles a week from home to work and with Kia having a 10 year 100k mile warranty and the car only having 70k miles on was to me at the time a no brainer. I had the car a little over a year and the engine went. I did purchase the extended warranty from Liberty but because it was a Kia they could not work on it and sent it to Bedford Kia for inspection. After numerous phone calls and even an in-person visit, they had my car for 52 days before it was fixed and returned to me. They put in a new/used engine that had at the time 65k miles on it so I thought once again I was in good shape, well I was wrong again. This engine lasted 11 months and 22k miles and because I was over the miles, I was told in not so many words - sucks to be you right now, you will have to foot this bill. I also want to note this engine quit on me as I was slowing down for an accident that was on the freeway. I was going about 60mph at the time, tapped the brakes to slow down and the engine quit. I had to limp the car from the high speed lane to the berm with no power, it was a very dangerous situation at the time. I am just trying to understand as a customer that had 2 bad engines where the accountability as a manufacturer is? I do understand warranties but all I was looking for was someone to say we understand and give me some kind of help. I wasn’t looking for Kia to pay the entire bill but 2 engine failures engines that only made it to around 80k that were not my fault some help would have been nice. All toll right now I have around $6.200 invested back in a car I only paid $7,400 for. As a single father of 6 working 2 jobs this was a bill I did not need. With all this being said I would like to thank my mechanic at Done-Rite Auto who treated me as a person first and a customer second by cutting his price on labor and parts and had the car fixed in 3 days as opposed to the 52 it took Kia to fix it.

Since I bought a KIA in 2009, I received almost every week any advertisement from KIA or other companies regarding my KIA. Every KIA dealer I went in the last 6 years, because of moving, dont stop sending me advertisement. KIA American dont provide any email address to opt out or something else to avoid this advertisements. The cars are great for the price but because of this much advertisements, I am disappointed about KIA and its a reason NOT to buy my next car from KIA. When I will buy my next car, I will ask for a letter from the car dealer. They have to pay a punishment for every unwilling advertisement they will send me. I will see if any dealer will do this. :-)

I hope this follow up gets posted also. The car went back again to the dealer Grieco Kia for the Air Conditioner once again. The fuse keeps blowing after replacing the compressor on it. They have had the car since August 22, 2013, and it is now September 1, 2013. They have changed 3 parts on the Air Conditioning system and still, the fuses are blowing and they have driven the car approximately 500 miles of testing our car. They claim that they need to drive the car 100 miles each time they put a new part in. I never heard of such bull. They are doing this so we dont get the car back and bring it back again, because if it goes back 3 or 4 times for the same problem, we can return the car under the Florida Lemon Law. This is why they have not returned our new car to us as of yet. The funny part is that we are making the monthly payments on the car and they Grieco Kia is driving our car all over. The longer this goes on with our new car, the more I am telling people not to buy a Kia or any other brand cars that Grieco Kia sells.

Engine went out in my 2017 Kia Sorento. Kia will not honor warranty stating lack of maintenance because we cannot produce 2/5 oil change records they are asking for. Absolutely ridiculous that a car with 40,000 miles and regular mainline should have a failed engine.

Dont ever buy Kia. Kia has the worst after sales EVER and they sell you cars whose tires feather within 6 months - Nexen Tires. Dont ever buy with Kia. They suck and their useless experience has been bad bad bad bad bad. Kia SA will point blank refuse your request and maintain that they wont replace or meet you half way, if your tires are feathered after 6 months of purchasing a brand new car. Never mind if you bought the whole car including the tires, and you had crap service from the onset. They WONT meet you half way, they dont care about their customers. All they can say is Were sorry and thats it. They dont care about customer service and after sales services is putrid to the point of vomiting. Kia Paarden Eiland Cape Town should close down and Kia SA should get a new Customer Care Manager. Rather buy BMW, AUDI or even Nissan or Chevrolet - youll get much much better service. Kia will never come near anyones coat tails. They are useless.

While traveling north on I95 toward Jacksonville, Florida (about 500 miles from home) we noticed an engine noise which became increasingly louder within minutes, followed by a loud noise, and what sounded like metal object flying off the underside of the car then a burst of smoke from the engine which got blacker and bigger. We pulled off the highway as soon as there was a chance and got out of the car. It was smoking and I was afraid it was going to catch fire as we could feel the heat from the engine. We called a tow truck and waited. When it arrived we had it towed to the nearest Kia dealer in Jacksonville. It was early evening and the dealership was closing so we told them the problem and left the car and headed back to Port Saint Lucie, home, to await their findings. This was on Friday 13, 2016. The next week we were told that the engine was not repairable and that it appeared to be an engine internal problem. We were told that because it was still under manufactures warranty it would probably be covered. About another week passed and we called to find out progress on car and was told new engine had to be ordered. So we waited. When we called back the third week were told they did not order an engine because Kia manufacturer denied the claim, stating problem was sludge buildup due to poor maintenance. This was not true. So we gathered our service records and turned them in to be forwarded to Kia manufacturer. The car shop where we have our car service done does not report to Car Fax (something everyone should be aware of - that Car Fax may not have all history of service of car). Today is the 28th day. Yesterday the service dealer in Jacksonville called us to let us know that the warranty may be honored due to our providing good documentation of service/oil changes. We are still waiting for approval. After doing much research found out there has been many problem with Kia engine and powertrains. This is not our fault. Im worried that even with a new engine who is to say it wont happen with the new engine???

I bought a used 05 Amanti with 66K miles - one previous owner. My first problem was at only three of my own miles, it has gone through the same coil pack every month. It has sudden acceleration requiring neutral to avoid an accident. It sometimes refuses to accelerate. It eats batteries and now it has severe handling issues. I have owned cars with 174K miles that ran better than this lemon. It is parked till paid off when I will sell it for scrap. Save yourself headaches - do not buy Kia or Hyundai (Kia is owned by Hyundai). Kia corporate has been unable to duplicate the problem. I contacted a lemon law lawyer who told me since I bought it used I had no legal recourse. Safecar.gov has tons of complaints about Amantis with the same issues I have.

I loved my vehicle when I bought her, she was pre-owned but very well looked after, one of the reasons why I bought her. A couple of months after buying the vehicle, one of my tenants, who I did not know worked for a Kia dealership, came over to me and asked if she could give me a piece of good advice. Sure, I said, always open to good advice. Little did I know that the advice she gave me would turn out to be the best advice I never took. She told me to sell the Kia Sorento because it was going to give me endless trouble. Since she told me I have replaced a gear box oil seal, cylinder head gasket, radiator water bottle (took Kia month and a half to get me a replacement water bottle), 2 radiator water hoses, radiator, crankshaft pulley bolt, and most recently a thermostat, where again Kia took 6 weeks to find me a spare. Like I said, I love the vehicle, but I will never buy another Kia as long as I live.

My used 2003 Kia Spectra had three separate sudden accelerations while I was moving across the country. During these incidents, the brakes failed to work. After these incidents, all within days of each other, I started making phone calls to Kia. They told me they would connect me with an agent in their National Consumer Affairs office. I have been trying to contact this office for more than a month now and no one answers or seems to care.

I signed up for the program. I received my credit in the amount of $ 241.07. I misfiled the card and forgot about it until I got a notice from KIA to update my current mileage, I contacted kiampginfo.com and was told the card had expired and there were no funds available. I told them the card was never used and was told that was not their problem. I was assured by KIA that a new card would be issued but the company managing the program are completely indifferent and told me that they will check but from August 18, 2014 to today September 15, 2014 not one word or any help of any kind. I called again and was told they had no record of any claim and will start a claim. It will take about 10 days. If any of you have had a similar experience, I wish you well. Thanks for your time.

We purchased a 2013 Kia Soul because we have many friends and family who had recently done so and were happy. I have followed all of the warranty rules, I have had my maintenance done timely and have proof. My Kia out of nowhere sputtered twice with no dash warning lights on and died in the middle of the road. It was towed to Cardinal Kia where I was told by Ryan in service that my engine was blown, within 15 minutes he called me again and explained that he found a bulletin in the computer regarding this issue and told me changing the oil would fix the problem, I was skeptical. We picked the car up and less than half way home the car died and there was oil spewing out the motor all over. Now we have been left with no car not even a courtesy car and told we have to pay first for them to tear down the motor? Ive done all they have asked to ensure my warranty is in good standing and then this, my Kia has 50,000 kms on it. Im never going to buy another Kia and their customer service sucks, I have been hung up on and told my vehicle will sit in their parking lot untouched unless I pay for it.

Kia Motors wanted to charge me $470 to replace a timing belt on my auto. I refused and, two months later, my engine was destroyed. Kia stated I violated my warranty and failed to honor its Powertrain Warranty. It was brought out in litigation that the timing belt was covered and that Kia Motors has a conflict between their warranty and their required maintenance schedule. The issue that really needs to be addressed here is that the courts are allowing Kia Motors to enforce a limited liability clause to limit the damages in a lawsuit, but the clause the judges are using is not a clause that applies to Kia Motors express warranties.

2010 kia forte - door locks open automatically when stopped. I have had this issue for about a month now. The first time I took it to my kia dealership they said they couldnt re-enact the locks opening on their own and to bring it back when it was doing this. The issue is when I stop, the car is in drive, or reverse, the automatic door locks open...You cant manually or by pushing the button, get them to relock. I feel this is a real safety issue. We took the car back on a morning when the locks had just opened on their own and went straight to the dealerships and spoke again to the service manager, who sat in the car with my husband on dealership property and drove no more than 10 feet, locks opened... They drove a few more feet and they opened again. So the service manager had witnessed the problem himself which he said they needed to have happen to verify what I was telling them. He was supposed to at that time reach out to kia corporate to see if there were any other issues of this type on file or if there were any modules about the locks. We were told on the day the service mgr. witnessed the problem they didnt have time to fix it that day and to bring it back in a couple of weeks and leave it overnight so they could check it first thing in the am. This brings us to today. They have had my car all day and the tech is saying he cant recreate the problem. I dont know why he has to when the service manager has told him the problem. They hadnt done any checks for shorts or faults. I called kia corporate and spoke to customer care there who did call the dealership to see what they had done as there was no record of the dealership logging a record with corporate as they were supposed to do two weeks ago. The service manager wasnt in today. They called him at home and he told them what he witnessed. At that point they said they were going to check for shorts. They had my car all day and are still saying they cant recreate the problem. Apparently tomorrow the service manager will be in and he will try to recreate the problem and were told I want this resolved by end of day tomorrow. I told them I want them to reimburse me for the gas they are using up driving around in my car to diagnose a problem their service manager had already seen. I dont see why, upon the service managers word that there is a problem with the locks, that they dont just replace the door locks. So they have my car for another day, for which I am inconvenience. If they dont fix the problem tomorrow, I will be contacting the COO of Kia Canada and registering my extreme displeasure with this experience. This was my first kia and now it will be my last. The customer service is awful and it appears they just dont want to fix the problem because its still under warranty.

Purchased a new Kia Soul 2010 in Antigonish, NS. Fantastic dealership there. We wanted the burner model, but they only came in one color, so they custom made a green model as a burner for us. Moved to Charlottetown, PE and it all went downhill. The gas mileage was horrendous in the car, about 15L/100km. Took it to the dealership and they told us the following. The air filter needs to be replaced. All the fuel lines are good. The mechanic however did not check the plugs because he would have to take the engine cover off. They wanted to charge us quite a bit of money to proceed from there. I declined, I can replace an air filter myself. Purchased and ready to install. I then notice my engine cover is missing. Two bright and shiny holes where the 2 10 mm screws would hold it in place twinkling in the sunlight. Whaaaaaaat? Note: for the record, I know it did not come with one factory installed, it was aftermarket.So I call Kia up and ask where my engine cover is. They say I didnt have one. Wait for it! But.. You told me that YOU DID NOT CHECK THE PLUGS because of the engine cover. So whats the deal? Where is my cover? I even provided a picture of it to them. They said they did not have it. Grr.... So I then asked, if I never had one (I did) why would I be told you did not check the plug because of it, which is absurd because 2 10 mm screws take approximately 45 seconds to remove. The service manager told me repeatedly that my car never came with one and he doesnt know why they would tell me that. I lodged a complaint with Kia directly and all they would say is that they were aware of the incident. No apology, no offer to replace my cover.Skip ahead 1 year, car taken in for inspection. Was told the rear rotors needed replacement, they wanted 400$ to replace them. I said no, I can replace them myself. I pulled the wheels off and the rotors were fine, no scarring. I had already purchased new ones so I put them on, changed the brake pads and took the car back. They checked the car and now the front ones needed replacing. I said the hell and I took the car to a brake specialist where he will turn bad rotors on a lathe to fix them. NO ISSUES FOUND WITH THE ROTORS.I took the car back to the dealership and told them who I had check them. They then said oh, yeah they are fine, but your tires need to be replaced. I told them to put the passed inspection sticker on the car, the tires have the appropriate thread on them and that they need to stop the ** with fake issues. They put the sticker on the car. So as it stands now, I am out $80 for the after market engine cover and $100 on rear rotors I did not need. Thank you Kia Charlottetown, I think I will buy anything but Kia next time. So in the end, I am out an $80 after market cover.

They gave me power of attorney to someone elses car!!! Im financing two vehicles. I got married & changed my last name. Dmv wont do a name change because I dont have the vehicle titles. Which is obvious. AAA & DMV both said financing company needs to do it. Kia refuses to do so. They sent me limited power of attorney for both cars for me to take to DMV to do by myself. Aside that DMV cant accept it. It actually turns out they sent me a power of attorney for someone elses car? Wth!!On top of that they tell me I need to wait another 10-14 business days to wait for it to be corrected. Plus I need to call back Monday, because its Friday evening & the department who issues this forms is closed. I have to call a 5th time to request a new & corrected power of attorney with my correct vehicle information. Plus send a written request for them to send the title to DMV. Which takes 10-14 days for the request. Horrible service & customer service. Worst finance company ever! Who sends out a power attorney to a strangers car. Scary that such information would be released like nothing and take no responsibility for such mistake. Violation of privacy and confidential information.

I purchased my 3rd Kia in Sept 2021. A 2022 Stinger GT. I found out on Friday, 12/31/21 that the transmission needs to be replaced. (Less than 8k miles). My appt was at 11am and they were closing at 4pm that day. By 3pm, when I had still not heard anything from my Service Advisor, I went back up to the dealership. The car wasnt currently being looked at or worked on, and yet no one had bothered to call and deliver the awful news. Nor did they even attempt to call the Tech Line and get authorization for a rental car. This was on a Friday, so I was without my car over the weekend. I called my Service Advisor back on Monday morning at 9:30 am (knowing he wouldnt be reaching out to me first). I was then told that the tech line doesnt open until 11am our time and they will have to authorize a rental car. But Hertz may not have anything available. I will NEVER purchase another Kia, that is for sure.

My wife took our car to Kia for a performance issue. Under the warranty, they repaired the issue which was a cylinder coil but told her that the MotorCraft spark plugs used by Jiffy Lube in her last tune-up would have to be replaced at our cost. They told her we would have to pay to have the proper Champion/KIA plugs installed. According to MotorCraft, these are the proper spark plugs for her make and model. Will they next be telling me what brand of motor oil to use when I get an oil change? I thought it was illegal to force someone to buy specifically branded parts.

I first want to say I gave 1 star because it is required before submitting. I purchased my 2013 Kia Rio LX brand new at the end of 2013. I have had several problems. All four tires keep going flat. A squeaking noise every single time I drive it. The air conditioner not working correctly and has a foul smell when it is on. Recently, I went in for my 3000 mile oil change (so I could keep my warranty up-to-date) and I was informed of the following: the rotors, breaks and the housing for the breaks are rusted out. In addition, the tailpipe and the housing holding the tailpipe to the car rusted and the bolt holding on the timing chain and belt in the motor, yep RUSTED!This car was brand new when I purchased it at the end of 2013. When I contacted Kia and got a case number, they came back and said, this is normal wear. How can this be normal wear this car is about 3 years old. I would expect this from a car that was 6-10 years old. THIS is a public safety issue. IF any part of the brakes fall off while driving, this will cause an accident. IF the time belt/chain becomes unattached-this will cause an accident. If the tires leak too much air while driving or burst, this will cause an accident. In addition, there is a computer upgrade kit that should be installed in every car, however, since my car is NOT having issues that warrant the upgrade, then it is not available to me. My car does not have the light on or making the acceptable noises to get the upgrade. I have taken the car into the Kia Service Department, they state they can not pinpoint the slow leak issue with all 4 tires. They put air in them and cleared the sensor-but would not look into further or try to fix the issue. They did not fully inspect the air condition issue, because they did not have enough time. DID I MENTION THE CAR WAS THERE FOR 6 HOURS??? And the rust was normal wear. I do not care where you live in the US or Canada, a 3 year old car should not have rusted out like this car has. The 10 year/100K mile warranty is a scam! They have loopholes in every corner. I am disabled, have limited income and I got ripped off by Kia. I will NEVER EVER buy another Kia again!

KIA has stated that everything refers back to the Owners Manual for everything. However when you buy a vehicle brand new an individual is not given a copy of the owners manual to read prior to buying the vehicle. In trying to get my blown motor covered by the warranty, I have found out that if you do your own oil changes a person is supposed to keep all of their receipts and put them in the manual. Not all people are of the personality to keep all receipts so this is not an excuse for them to deny the coverage of the warranty. I took the vehicle into the dealership because it had a problem in Feb. and they said it was low on oil at that time and that was the problem. Only a vehicle with 28K miles should not be low on oil when the last oil change happened at 24,830. Now at 33K the engine is blown and KIA is refusing to honor the warranty because they are saying it was a lack of maintenance.

The dealership is great. The staff is great. But the car is a piece of junk. The air-condition is stuck and is blowing hot air. KIA told me that it would cost over $400 dollars to repair. I took it to another dealer and they said that it was the air-condition trip switch under the gas. Now, it is stuck and hot air blows constantly. I cant believe KIA South would rip me off like that. I trusted them. I am hurt and upset.

My Venga 1.4 purchased in Nov 2014 has not to date reached more than 30 mpg approx. It has just over 4000 miles on the clock and I keep getting fobbed off. I have been told Its not run in. When asked how many miles do I need to do no proper answer given. Its down to my driving or the roads I use. Strange I use a roads or motorways I have had a license for 50 years and have driven most cars on the road includes HGVs. No one seems to give me a proper answer. I do not expect 42mpg as they state but I do expect at least 38mpg. I have keep a spreadsheet and mechanics that have seen it and customer service say that it is not a good mileage. But to date nothing has been corrected. KIA good car I do not think so. I had a Ford Focus 1100 and I used to get far more mpgs in that. My son has a Ford Mondeo estate top of the range 2 liter engine and gets 38mpg in that. So what has gone wrong? Recommend KIA. No thanks.

I think we have seen enough of the Kia girl. She was cute at the beginning, but enough is enough. She has a Billy Mays irritating voice. She still is cute but lets scale back on the advertisements or get another spokesperson.

We bought our Kia Rio 4 years ago and is now on its 20k km. We have never had a major problem with the car. Its got enough power and speed when driving along an incline. Every 6 months, we see to it that we visit the service center and have it checked. When you look at it from the outside, it seems that its small and not spacious at all but when you are inside, the knee clearance is about 3/4 foot and could accommodate 4 people at the back sitting comfortably. On the other hand, I noticed that there are times when you press the gas, the car doesnt respond instantaneously (there is a split-second lag) or does not respond at all. So what I normally do is I press the break until the rpm gauge drops then I start from first gear and work my way up the next gear. Last night while cruising, there was a moment that I couldnt go to the next gear so I had to put the car on neutral, then drive mode, then it responded as it should. I hope that this is just normal to automatic transmission cars and doesnt become worse if ever this really is a problem. Ive seen on the road a new Kia Grand Carnival and it looks awesome. Im wondering how much it costs.

I had a (brand new) Kia Soul (2016). It shoot back out of the driveway without me. It nearly kills me if I had not jumped back in it, it would of. Anyway QBE would not send it back to Kia. They fixed it. Long story but it was written off in the end but I found out that that car that was never fixed. Was sold at an Auction for 10,000 as when it shot back out of driveway it had only done 11,000 Km so it looks good but the car is a killer. It will do the same to someone else. I told Kia but they did nothing. It will kill someone. This car was in park with the handbrake on!! Think car makers are as bad as car dealers. Just crap!! Kia knows this car yet has done nothing to help!

Safest car on the planet. Bought the SUV on 7/18/15, totaled on 7/22/15. This car saved my wifes life. All air bags went off, cushioned her like a baby. Thank you Kia.

Nothing but harassment and terrible customer service. We purchased the Kia Soul in 2011. We love the car and havent really had any problems with it at all. Our nightmare comes from Kia Motors Finance. After being laid off of a job we had to survive on my wifes check. She has recently had knee replacement surgery putting her out of work and reducing our income to that of a disability check. Needless to say, it has become a struggle to make ends meet from month to month and our payments have suffered. Kia claims they are willing to work with us on the matter but by that they mean constant harassing phone calls demanding money. After finally getting another job, we are able to start working on catching up on our payments. However, we woke this morning to discover our car is gone.Time and time again I have tried to explain our situation to Kia Motors Finance. Time and time again it seems my words have fallen on deaf ears. The only work with you method these people know is the constant barrage of phone calls (several calls a day) asking when we can send payments and even more ridiculous, how much we can send. Even after managing to send a total of $700.00, we continued getting these calls. The associates are rude and unwilling to actually help anyone. They speak to customers with the attitude that we are being a bother to them or they have something better to do than talk to you about your situation. My intent to send another $550.00 payment has come to a halt with the disappearance of our car. If someone isnt actually willing to work with us and I lose my job because of no transportation, Kia will not see another penny of my money which is of no consequence to them being a multi-million dollar company. My late payments are not going to send these people spiraling into bankruptcy. After this car gets paid off I will never buy another Kia again or recommend it to a friend not because of the quality of the car, which is excellent, but because of the poor quality of customer service at the finance department. They need to re-think their methods of customer service or re-train their representatives whose lack of compassion and inability to listen to their customers is a large, oozing stain on their reputation.

Very disappointed with the KIA product. As a owner of a 2013 Kia Sorento w/ 32000 miles, I am now stuck with a 2013 goat shelter due to blown engine. KIA has failed to stand by warranty even though maintenance was done, but not by them. Just pushing blame onto service center where oil was changed. Engine blew with no warning -- no lights, no bells, no whistles -- just died on the side of road. Dealer says if they are responsible for anything it would be a blown light bulb in the check engine or low oil warning. Vehicle had traveled 2000 miles after oil change with no problem, so I find very hard to believe the service center failed to put in oil. Cost $110.00 to find out they were not going to cover under warranty. Initially bought vehicle due to warranty. Vehicle was misrepresented since I purchased. Gas mileage was misrepresented, equipment promised was misrepresented. Really feel like KIA Motors has given me the shaft. KIA MOTORS AMERICA = KMA = KISS MY **!!! I guess this is really what they are telling me.

I was looking for a car with great gas mileage, comfortable in seating 5 people, and would last for many years. I bought the 2009 Kia Spectra LE and had some reservations as I had always owned either a Ford or Chevrolet all of the years I had driven but the salesman indicated that the nitrogen tires increased the gas mileage. After owning it for 2 years I developed an air leak and kept taking it to the dealership to get nitrogen in the tire until they could get me in for service on the tire. I finally just started using air and found absolutely no difference in my gas mileage so I have since replaced all 4 tires with regular air tires.

I took my Soul to Kia due to a screeching noise in the front while braking thinking there may be a stone stuck in the pad. Come to find out the rotors had rusted in the front only to the point that they were pitted. I bought the car a few months prior from an independent dealer and the Kia dealer said that the car must have sat for a while but they were not sure. Thus is just conjecture on their part. They said the rotors were not covered because the warranty does not cover rust. They recommended that I call Kia corporate and see if they will make an exception. I called and was treated poorly by Robin, a supervisor, but after an exercise in patience she agreed to escalate the issue to the district service manager. It has been 3 working days and I am still waiting to hear back from them. I had to take it back so they could get pictures of the rotors over the weekend.The funny thing is that rotors on the rear are fine which makes no sense unless poor rotor quality or substandard design with the front brake system. The service department says that the district service manager will likely approve it but it can take another day or two and it will take more time to get the parts in. Meanwhile I am driving a car that the front brakes sound terrible and I feel unsafe driving. Very poor customer service and quality.

In January 2008, I bought a 2007 KIA Spectra from Kia Brampton, with a 5-year or 100,000-km. warranty. All went well until December 26, 2012 when the vehicle was at 99,950 km. The oil light started to come on and off. It was towed to KIA Brampton where they declared the vehicle okay but proceeded to empty the oil and place clean oil therein. I was told to return the vehicle every week for check up which I did every week until March when KIA finally confirmed that the vehicle did have problem. Then they told me they will contact me after they get in touch with KIA Canada. In March, they took in the vehicle and claimed to change the rings, which they assumed was the problem. However, within two weeks, the same problem resurfaced and I took back the vehicle to KIA Brampton. The car was checked and we were told by the Service Manager that the change of the ring was a goodwill gesture and the warranty has expired and in general, when vehicles reach the end of the warranty, KIA seems to think that people want to con them to recondition the engine and hence they would not be able to help us. KIA Brampton recommended that we contact KIA Canada re the problem.I contacted KIA Canada about the problem and was told by the Customer Service representative, Malia, on May 24, 2013 that the KIA could not assist me because the vehicle has passed its warranty period. I refuted this of course on the basis that the problem with the vehicle was detected before the warranty period expired. I asked to speak to a supervisor and after being put on hold for 15 minutes, I was told that the Supervisor was busy and but will contact me within 24 hours. On Wednesday, May 29, 2013, I finally received a call from a Sandy from KIA Canada about the matter. I again requested that KIA honor the warranty and fix the vehicle. Sandy said she had nothing to add to what Malia told me because KIA Brampton fixed the problem in March based on their diagnosis and now that the car is over the warranty period, KIA is not responsible for any repairs.

I brought a 2012 KIA Sedona 10/2011 and it keeps breaking down - On 5/23/2012, I was riding in traffic and felt a great big jerk, check engine light came on and the speedometer went all the way down. I had to swerve off the the road very quickly because it almost caused an accident. I tried to proceed after swerving onto the side of the road and the van would not go over 10mph. Someone could have been seriously hurt. This is a safety issue. I called Felton Holly Kia and spoke with the automotive manager Dawn. She stated it sounded like the throttle. I then called Kia Roadside Assistance and Dawn called Enterprise for a rental for me. On 5/24/12, Dawn called me to state that they replaced the throttle actuator. I picked my van up after work and left the rental car at the Kia dealership. I also asked Dawn, if this was a recall, then why didnt I receive a letter from the manufacturer? She stated she didnt tell me it was a recall. Actually, I understood her to say recall. She then stated it was a service call for the battery terminal and they replaced the throttle actuator. I then just left the dealership still upset and dissatisfied, but the van ran okay at that moment. On 6/3/12, my van did the same thing it did on 5/23/12, which consisted of riding in traffic, feeling the big jerk and the speedometer went down quickly. I could not get it to get the speed back up. It would not go over 30mph at this point. Kia roadside assistance was called once again on 6/4/12 to tow my van to Felton Holly KIA. I spoke with a gentleman on 6/4/12 (8:10AM) by the name of Peter and told him the problem I was experiencing with my van and that I would need a ride from work. He stated okay, they would take a look at my van to see what was going on. I never heard from anyone at Felton Holly KIA so I decided to call at 1:24PM (6/4/12) and I spoke with Dawn, who stated they still were not aware what was wrong and the maintenance personnel had gone to lunch, but would return in 15 minutes. I waited and then 2:38-2:40PM, Dawn called to state that they were replacing the pedal on my van. She stated this was all related to the same issue. I asked, how could that be if you replaced the throttle actuator? She stated she never stated the throttle actuator was replaced, but that they put the new computer information in my van, which was never put in. I stated, you never said that and she said she did. I just started jotting down what was being said by her. Dawn asked, was I aware how PCs worked when they install the new information? I stated no, so she called herself explaining it. She stated that my 2012 van did not have the new computer information, but it had the old information so they input this information in on the 5/23/12 incident. I feel like the information is being given and turned around once I repeat to them what they previously have told me. This is very frustrating. It seems like they are guessing about what is wrong and the real issue is not being resolved. I need help on how to handle this situation so I can utilize my options.

Multiple Issues on 2004 Sedona - Lets see where to begin. I bought it new for $15k. Well equipped with lots of stuff standard. I suppose this lures most people in along with the 100k warranty. Within the first 1,000 miles, the starter went out. Infamous brake issues started around 12k. We have replaced the rotors on it three times and getting ready to do the 4th set this week. The vehicle currently has 100,600 miles. The AC capacitor went out at 59k, just under the 60k bumper to bumper expiring, so we got that repaired for nothing. The starter went out again around 70k and that cost $300.00. Wheel bearing have been replaced. A compressor went out around 80k and that cost $400.00. The climate control distribution doors dont open, so air barely blows into the compartment. Rear climate control hasnt worked for years. The coolant lines that run back to the rear unit literally rusted through and the mechanic had to plug the lines and route it so rear climate control isnt even possible. The rear brakes didnt seem to be working, so I took it to a mechanic who pulled the drums and said the shoes hardly looked worn and that the entire rear system had probably been hung up/frozen for years. He tried to free them up and thought he did, but I still dont think they are engaging. Thermostat has been replaced 2 or 3 times and I believe the water pump once. Its very heavy and gets terrible gas mileage, 18-20 miles/gal. I will say, knock on wood, that so far, the drive train has been solid. We have taken it on several long distance trips and have been very fortunate to have not had any problems on the road other than wondering if the brakes would fail at any moment, sweating in the backseats and hoping it wouldnt overheat. Other than that, it has been great!

I have a leased 2015 Kia Sorento with less than 23,000 miles on it with a blown engine. I just got my inspection and oil change done last week. The car came back and was making a funny sound that got progressively worse (like a baseball card in a bike spoke). The car ended up dying completely while being driven and was towed to the closest dealership. I was told that there was sludge on the engine and metal flakes in the oil and that the engine needs to be replaced but Kia probably wont cover it unless I can provide them with maintenance records. They have the most recent oil change record but they wants them all (works out to about 3) which I dont have because I go to a little corner garage.Now that I see blown engines and sludging is a known issue with Kia, I will contact whoever I need to contact to get this taken care of (the estimate was $7200) and I will NEVER purchase or lease another Kia ever again. I thought they made big improvements from a few years ago but I guess that it just on the outside, not the inner workings of the vehicle.

Having trouble starting, dies on me after it sits for three or four hours, will start again then sometimes it crank over but not start. Then while driving it will just die on you. It will crank over but will not start. It will takes several tries to start, sometimes up to 10 times then drives like nothing happen. I bought it used from Kyle Chapman Motors in Buda. They have had my car for a month trying to fix it. They put used starter on, made a noise then they say it was not lining up with flywheel. They order one from Kia abd, flywheel and clutch - all of this I get back for one day then radio was out then fixed it. Get it back, made it a mile from Chapman Motors and died on me. They have it again. Now order a crank sensors for it. I just do not know what to think. This has cost me 1,437 and still not fixed.

My car died on the side of the road and I called Kia Roadside Assistance. After speaking with an associate I was advised a tow truck would be out in 90- minutes. After 90- minutes passed I called to get an update and after being place on hold so they can call the tow truck operator the Kia associate advised me they were running behind and are 30- minutes away.This exact scenario went on over and over for 6- hours until finally I had enough and took a cab home. The next morning I called Kia Roadside assistance again and advised the new associate of what happened and they set a tow up and guess what, I was advised of the same scenario and again nobody came after lie upon lie upon lie. The service for Kia is non-existent so keep that in mind BEFORE you consider purchasing your or leasing a Kia.

My Kia (2011 Sedona) less than 5 years old and less than 4000 kilometres over warranty. Rear oil seal leaking out of control. All my previous repair were done at a Kia dealership. Kia Canada and my Kia dealership more or less said I was screw and on my own. Will never buy another Kia again. My mission is to tell as many people as I can not to buy a Kia.

The little door on my gas cap will not open. I took it to the garage 3 times now. The first time the garage just bent it. The second time they ordered a new door. The third time they just bent it again.Today, on my way home, I was almost on E and of course, my gas door would not open. It is very frustrating to have a car that you are not able to put gas in. I am requesting the Kia dealer to purchase a new gas door for my car, but this time, to give me a door that also has a key entry so I do not get stranded.

Kia has advised me recently that they had overstated the fuel economy ratings for the 2012 Kia Sorento that I purchased for my wife Barbara earlier this year. This is very disappointing to us as we bought this vehicle primarily based on the EPA mileage estimate on the window sticker. It is now obvious that we were deliberately misled by KIA. We feel like fools! Kia has proposed lowering the mileage estimate on our 2012 Sorento, only 1-2 mpg from 22/32mpg to 21/30mpg. Based on my experience, this is not enough. We are getting only about 25-27mpg highway and have done a lot of that type of driving since we bought the vehicle last spring. Reimbursing us for a 1-2mpg difference is woefully inadequate. If we knew that 26mpg highway was all we were going to get, we would never have purchased this vehicle in the first place.Every time we complained about the mileage disappointment, we were told by many different KIA personnel that we hadnt driven enough miles. Need to break in the engine and drive about 5,000 miles to realize the higher numbers, they said. Then when we passed 5,000 miles and didnt get the promised mileage numbers, they moved the bar and told us to drive 10,000 miles. Now we are at 13,000+ miles and still getting only about 26mpg hwy. This suggests a systemic issue where the entire Kia organization was involved in the cover up. The projected reimbursement of 1-2mpg for the difference between the EPA estimate and new EPA estimate does not come anywhere near making up for the difference between the promised 32mpg highway versus the 26mpg that we are getting. We are only experiencing 18mpg city and 26mpg highway, which is significantly less than the revised estimates of 21/30mpg. The proposed compensation for the additional fuel costs incurred based on 1-2mpg is insufficient and should be 3-4mpg higher. If Kia is truly committed to compensating affected owners fairly, for the unexpected fuel costs resulting from this lower fuel economy experience, they need to do more than this. As someone who spent over 30 years in the customer relations activities, I believe Kia will have 900,000 unhappy former customers who will do long lasting damage to the Kia/Hyundai brands. If Kia truly values its owners, they need to do more to make this right with them. This was the first Kia that we have ever purchased. Based on the way we feel, we will never consider buying another Kia or Hyundai product again.A car owner should have a special relationship with his vehicle. Being pleased at how it looks when he approaches the vehicle and fully satiated with how it performs when he is behind the wheel. However, every day when I drive our Sorento and watch the mpg readout on my dashboard consistently running 3-4mpg less than the revised estimates, I am overcome with feelings of buyers remorse and I feel deceived all over again. In addition, the proposed remedy does not address the negative impact on the value of our Sorento. Right now we feel duped, would never buy another Kia or Hyundai vehicle again and will tell everyone we know that they should not ever trust what Kia or Hyundai says.If Kia really wanted to build long term, trust-based relationships where customer satisfaction is central to their business, they would increase the proposed compensation. Apologies and regret wont cut it. I have significant regret at purchasing my first Kia product. If Kia is fully committed to doing everything to resolve this problem and want to make things right for those affected, increase our compensation.

Our car was totaled in a wreck on 12/15/13 and the insurance company has done everything asked of them and Kia Motors Finance KMF (Louis, Jenny, Ms. Palencia (sp?) and now a Mrs. **) have promised on on several different times that a letter of Guarantee would be faxed over to the Insurance Company so we can get this settled and we can finally get a new car. They then fail on their promise every time. Now they are using the holiday (MLK) as an excuse as to why it hasnt been done when weve been waiting since 1/14/13 (which is when the insurance co sent the evaluation to KMF). NEVER WILL WE USE KIA MOTORS FINANCE AGAIN! They do not care about their customers, they only care about $$$. Very sad!

I have a 2009 Kia Borrego. I had to replace first engine because it was filled with sludge. I contacted Kia dealership and was told I didnt have a warranty and they wouldnt replace the engine. I had the warranty in my hand and was couldnt believe this was happening. I bought the Kia for its warranty and now Im being punished. So after getting nowhere with Kia except they said they fired the salesman because he was misleading other customers as well. I got nowhere, just a warranty to look at not use. I bought a rebuilt Kia engine costing after labor 8000 and off I drove again. Not even a year later same problem, oil not holding and sludge in the engine.... what do I do now - put engine #3?

After just a few months of driving my KIA I noticed spots in my paint. I took it to the dealer. They said it was from tree sap and that the warranty didnt cover it. There was a couple employees of the dealership that told me not to give up as management knows there is a problem with the paint, but they dont know how they are going to handle it. Everyone that I have shown the paint to outside of Kia has said it is poor paint because whatever caused the spots went right through the clear coat. I am sixty one years old and this is the first car that I have ever had that had this problem. I dont park under trees, even though with previous cars I did and had no problem. I always keep my car washed.

2011 Optima - We purchased this vehicle brand new 20 months ago at Big Red in Norman. No problems until approx. Jan/Feb, the engine started making bad noises. I took it to Big Red service dept. They treated us like we were idiots and they didnt hear anything. I took it back as it progressively got worse, only to be told they didnt know what the noise was but they could not fix it and sent us away. We traveled to Bob Howard Kia in Edmond, OK and wasted two weekends only to be sent away and told we never changed the oil! Its ridiculously disrespectful to us to assume we didnt take care of this brand new vehicle! We each have brand new cars and trucks in this family and each one of us care 100% for each vehicle. On time oil changes, all maintenance, etc! Finally, service manager, Todd **, said, Prove you did oil changes! Bring receipts! We spent a full week collecting as many receipts as humanly possibly! I drove back to Kia Edmond to show to service manager, Todd **, only to be told after another wasted day of waiting and given the runaround, at last he said, Oh but they didnt use Kia filters. Sorry, now I cannot help you! Nowhere does any document you sign buying a brand new car does it indicate you have to use a Kia filter only! This service manager was making things up as he went along to us! Very upset. Now, the car cannot even be driven! We need help ASAP or comments on what to do now? I contacted every single Oklahoma State Organization I could think of and Kia Edmond online several times and still not one phone call or email. Sad, sad, sad to drive a 10-year warranty vehicle along with extended warranty only to be turned down or totally ignored at every turn.

Today I paid Kia for 2019 property taxes of a vehicle I do not own since August 31, 2018 when I traded it for a new Toyota car. I tried everything to clarify the issue but they just decided to send the tax assessment to a collection company. I moved from Ma to IL, changed plates, sold the car in 2018, etc and the still kept charging me property taxes for the vehicle. Before this, I had multiple issues with the Kia financing department to the point that I had to get the general manager of the Kia dealer in Massachusetts to fix the issues with finance. Kia Sportage is one of the best cars I ever owned but I will never deal with Kia again due to the ineptitude of their Financial Dept.

I have never received such poor treatment from a company as I have from Kia Canada. I need warranty work done on my car and I live more than 1000km away from the nearest dealership. They will tow my car there (roadside assistance), but Im responsible to pay hundreds of dollars for a flight, cab for 40 mins from the airport to pick up my vehicle, pay for a hotel, then travel over 1000km where I not only pay for gas, but a ferry as well. I would never recommend Kia to anyone, they will not give authorization to any licensed mechanic to do any work. I will NEVER purchase another Kia.

Im tired of hearing that Kia is the best deal for the new economy! What new economy? Is this something our government is telling you to say. Because thisis the worse economy I can remember since the late 1970s. They didnt say anything about the economy through the holidays. Please!

I purchased a brand new 2017 Kia Soul+ in Jul 2017, and to date (May 2018) have only put 5500 mi on the vehicle. It has been used mostly for in town driving and is garaged. I have hundreds of small rust spots on the exterior finish, which is accentuated by the finish paint being white (see attached photo). Kia reps tell me it is micro metal filaments from my brakes embedding in the clear coat, and this is something not unusual.Well, I’d challenge this position as I’ve owned previous white cars among the dozen+ vehicles I’ve owned over the years, looked at dozens of comparable new cars on the road, and spoken with several others including auto/body specialists and the response has been 100% that this is not an expected new car reaction unless there was some manufacturing defect- either in the paint or clearcoat prep or application. If anyone else is experiencing this condition with their new Kia, please comment to let me know.

I have always driven large and expensive SUVs; such as Denalis and the Escalade; but, now that Im older I wanted something smaller and less expensive, but reliable and with a good warranty. Someone said that I should look at the Kia Sorrento or the Terrain. I almost laughed, until I drove one. The power, features, and comfort they manage to pack into these vehicles is nothing short of amazing; especially at such a low price! It has most of the features that really matter to me, such as lane departure, back up camera, blue-tooth with Apple play. I honestly dont know how they make money!

Not happy with 2015 SUV Sorento. Has heated seats but no Automatic lights - was not told about this.

I have owned 3 Kias in the last 10 years (2 Optimas and a Forte) and I will never purchase again. Each one is worst than the last. Very cheaply made, and the warranty is a joke. Roadside assistance use to be better, but in the last 3 years has rapidly declined (again, if these cars were better made you wouldnt really need roadside assistance on a new vehicle.) The last time I called, I needed a battery jump (this car is only 2 years old by the way) and they told me they were unable to find anyone to come out. But I could pay $245 and possibly be reimbursed. What?! I live in a major city in Florida and they couldnt find one person to jump my battery??? Thank God I was at home, otherwise I could have been stranded on a highway somewhere. Believe me they couldnt care less. Save yourself the frustration, buy another brand -ANY other brand, and if you are stuck with a Kia, get AAA. For $106/year its worth not dealing with these people.

2013 Blown Engine - PLEASE HEED the WARNINGS on these VEHICLES. We change our oil every 3,000 miles, and we have 90K on this vehicle and no lights, no problems, when the car starts making a large knocking noise. We pulled the car over and checked -- oil was fine nothing abnormal, so took it to our mechanic who said the engine was blown. DOOO NOT BUY KIA.

To start things off, I just want to say that I WILL NEVER purchase another Kia. Back in November of 2019, I hit a deer and had to have somebody work done at my local body shop. When that was completed, I had to take it to Kia of Lincoln, NE to have the new module that was put in by the body shop reprogrammed. What was supposed to be a simple fix, Kia of Lincoln ended up having my vehicle for almost a month and a half. They also had to fly a tech in from another state to figure out what was wrong with it and why the codes wouldnt clear. They hardly ever communicated with me on what was going on and when Id call in to get an update, they would have to call me back or say that they were still trying to figure out the problem. When I finally got it back, it seemed to function as it should. However, that didnt last long though. There was a several times where I would have sensor lights come on and the vehicle would act up. The most recent occurrence was when I was driving home from work and a bunch of sensor lights came on, my cruise control quit working and I had to pull over on the side of the interstate. I ended up having to shut my vehicle off and when I started it back up, it wouldnt shift out of park. I had to have it towed to a Kia dealership in Grand Island, NE the following day to see if they could diagnose the problem. They werent able to duplicate the vehicle not being able to shift out of park, but they did find that the module that was supposed to be reprogrammed when Kia of Lincoln had it, was never done correctly. This is why the sensor lights kept coming on. I ended up having a bill that I was told that I was responsible for since the issue was not covered under warranty due to it being related to the accident. I reached out to the dealership in Lincoln several times and they basically told me that they did everything correctly and that there wasnt anything else that they could do. This is when I decided to contact Kia Consumer Services to see if they could help me out. I explained what was going on to them and was told that Id get a call back the next day. A few days passed by and I still hadnt heard anything. I ended up calling back a little over a week later to find out that my case had been turned over to someone else. No one bothered to let me know once again. I reached out to them again a few days later to get some answers and was told by the person that I spoke with that it wasnt their problem, so I needed to contact my insurance company I had at the time of the accident. He also hung up on me after he proceeded to say that he wasnt going to argue with me. So, I contacted them see if they would help me out. I finally received an answer back and they agreed to cover the bill after they had already paid for the vehicle to be fixed correctly the first time when Kia of Lincoln had it. I think the part that irritates me the most is, the dealership that didnt fix it correctly the first time wouldnt even help me out and they are the same dealership that I purchased my vehicle from. Its going on a month now and Im still without my vehicle. Ive had to drive other peoples to get to and from when this could of easily been taken care of within a matter of a few days.

Bought the car online. Flew into the Salt Lake UTAH Jerry Seiner KIA to pick it up. No test drive no vehicle inspection just buy and drive! Got home opened the hood to find significant body damage repair! Called no help. Showed me a forged document of acceptance! Police notified! Beware!

We leased at 2015 Kia cadenza about a month ago. We then tried to adjust the mirror and it didnt work or go back into position. We got it replaced and got it back the wrong color and with scratches all over it and a chip in the bumper and hood. Now we have to have a second mirror ordered and painted and put on. We have had it for a month!

So I bought a car back in 2014. I was happy, after years of looking for wheels, I got some! It was a 2012 Kia Rio for 12000. I didnt want a car but the salesmen said that I could get a car and in 6 months come back and get a truck I wanted at a lower payment. So in 6 months I came to find out it doesnt work like that. So Im stuck paying 371 for a car I didnt want. Well 2 years down the road, I hit hard times. I lost my house and it was just mayhem. I tried talking to them and they said they would give me an extension after paying 2 months for a 2 month extension. So I borrowed the money and called back when they told me to. All I got was a robot who would hang up if I ever asked for a person. This would go on for a couple of months of doing the same thing. Then they gave me a consultant who wanted to help. Heres another two months I again borrowed for the last time I could. He said call back in a week. Call him he said.I did with the number he gave me when he told me to call. When I talked to him he acted like he didnt know me and directed me to someone else. There was nothing to do. 5 months in and they told me that I either needed to give them 2 months for an extension or they will take it. I said I cant pay. They said its registered as a stolen vehicle. I told them where to get it they said my address doesnt exist. I told them I brought it to my job. They said they were going to get it with the police. Still sitting there for 2 weeks now. Do not trust Kia. They will take your money and never help you. Be very warned.

I thought I found my dream car, but ended up having it for just 3 weeks. Two and a half weeks after purchasing, my battery went dead so I had it jumped and my boss checked the oil since the hood was open. He was totally shocked as there was absolutely no oil reading on the stick at all. We went and got a quart of oil and told me to immediately take it to the dealer. The dealer gave me a loaner car for the day so they could make sure there was no damage and said it was fine, topped it off with oil and said there was a loose wire on the battery. Three days later my husband drove the car to the store and called me and said he now knows where the oil is going... Its burning it. He said he saw a stream of smoke as he drove down the road. My first response was, this cant be... I am so in love with this car!! (Crazy I know!)I called the dealership and my husband took it straight there and they said a Kia dealer needs to look at it. Well, long story short and tons of phone calls to the Dealer and Kia Consumer Affairs, there was major sludge in the engine and the engine needed a replacement. According to Carfax, per Kia, there is no indication there was any maintenance to the car which resulted in the sludge. Ive never even heard the word sludge in regards to a car until this and now that Ive researched it... its an ongoing problem. Even though the car is still under the 60,000 mile warranty, Kia is not taking any responsibility and claims the dealer should have checked the car thoroughly before selling it to me. Kia also denied the warranty with this same problem on this car in July 2016 so the original owner traded it in for another victim to purchase and deal with this problem, which ultimately was me. Kia denies the warranty because of no proof of proper maintenance, but yet doesnt protect the next buyer with the sludge problem for this to happen again to an innocent buyer that was in search of a car. They claimed they didnt report things like that to Carfax. I stated, well maybe the owner did his own oil changes like my husband does and maybe it could be a defective problem. Of course there was no reason for them to listen to my plea or opinion. There was no reason for me to know there was any kind of problem. We checked the car out and everything looked great under the hood that we could see as well as the running of the car for the 3 weeks I had it. I just want to make it clear to the next buyer... Just because youre buying a car with a warranty it could have the word if behind it, so please be careful. Check the car fax, obviously its their certifiable proof of the maintenance of the vehicle, (its not just for wrecks anymore), read any lawsuits that are out there and for the lenders, be careful of what youre financing. If a car fax determines the maintenance of a car and a warranty that is not being honored because of it, you could be holding a title of a car that is not even on the road and end up in your parking lot broken down. Meanwhile, the consumers credit that they have worked on for years go to shambles. Personally, I believe over greed and deceit. Ive been without a car for 10 days now and unsure where all of this is going. Loved my car and so did my clients that I drove around. Its a shame how this was handled. I just hope I protect the next person on what to look at before purchasing what they believe has a warranty and is protected.

I bought a K900 four months ago. The fuel injection was replaced within 2 months. I dont get the full mpg. No one will repair my car. Took it back to dealer and they wont even buy it back. Im $20,000 in the hole. The manager says K900 has no value.

I went to South Shore Kia on 2/3/18 after waiting over a week for an appointment. My driver’s side indicator stays lit even when the car is turned off. I got there and I had to sign for a 169.99 diagnostic fee. I asked about my warranty and the service employee said they have to look it up. At this time no one told me the warranty expired less than 1 month ago. I get a call 3 hrs later stating they have to charge me another diagnostic fee which would be 169.99 because they were not certain of what was wrong. Four hours later when I did not get a call I called in to ask what had happened and they stated they would get back to me. Another hour goes by and I receive a call that they fixed the harness in my Sorento but it didnt fix the issue, then proceeded to explain what I needed. I immediately called my husband who went down to the dealership. Like magic when he asked to see the part they fixed and why they were charging 2 diagnostic fees and 169.99 an hour YES an hour, the bill amazingly shrunk from almost 1400.00 to 185.00. If I would have went down there they would have taken 1400 dollars from me because I didnt know about cars. My Sorento is still not fixed as I now have to pay out of pocket for everything as my warranty is up. And as per Jacob at Kia Consumer Affairs I was told when I bought the vehicle when the warranty would end and they do not have to send me any notification. They do not have to respond to my complaint but it will be addressed, somehow. So I have to fix my car which I had for less than 2 years with NO WARRANTY. Also Kia Sorentos do not have fuses so something as simple as a headlight or indicator that needs to be fixed cost over 800 dollars as I need a body control module (computer) to work headlights. I may not fix cars but how is this affordable for anyone? I believe this is the only car made this way. Are we still in the 50s and 60s. When will companies be penalized for this type of behavior? I am appalled and saddened that I have to include a man in my affairs because I am not equal. And for headquarters each Kia is a independent franchise so they are not responsible for the dealerships behavior.

Returning home from Military School my Kia Niro broke down. Waited 5 hours in 6 degree weather to get my car towed on a Sunday. Closest Kia Dealer closed and no car rentals close. They offered no option. I Ubered to the airport. Got a rental to finish the remaining 7 hours of a 13 hour trip. Exhausted. Hungry. Once home began the work of what’s wrong with my car, getting the rental paid and how do I get it back. It took TWO MONTHS to get my car back. The diagnosis? Manufacturer error and no specific reasoning why my car suffered a break down no one could figure out until a technician was finally sent out to take a look. Couldn’t figure it out so just did a ‘hard reset’ and then it was fixed. No idea what the problem was though AND THEN it had physical body damage and before I drove it off the lot, called Mr. Charles ** (case representative) to figure out how to rectify this. Said there’s nothing he can do. His job is to reunite me with the car not the quality of service done on the vehicle. I am abhorred with how I’ve been treated every step of the way. The reliability of KIA CONSUMER OVERALL is not even worth 1 star. My car is not reliable and neither is Kia’s customer service. Save yourself the two months of heartache I just went through and hundreds of dollars out of pocket I won’t be reimbursed.

I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that cant happen. I told him, No Eric said 60months @320 its a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasnt going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasnt happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesnt mean anything I dont feel that is right .This isnt the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it cant be done yet the manager gave us a discount because it was a 2011 and the finance guy didnt and wouldnt sale it to us at what the manager and sales person quoted us.

We purchased a new 2012 Kia Sorento. The first dealer never rotated the tires, and refused to help with a defective Spring. I had the pictures of a snapped spring on the front right. Had to replace all the struts and tires. Switched dealers. At 60,000 miles, the car started to have major electrical problems. Second dealer was worse than the first, changed battery and radio unit. Kept coming up with thousands in expenses. Finally, I told them to replace the starter and the car worked again. I cannot wait to get rid of the car ASAP. Never again will I purchase a Kia since the warranty is worthless.

I’ve bought three Kia cars. I love the design and price but I’m done with Kia. Two of the cars have had engine problems. One the rod went through the engine (Kia Soul). They replaced it with no problem, gave me a rental car and everything went smoothly. This second one has been painful (Kia Sorento). After months and multiple trips to the dealer because a light was on but they couldn’t find any issue, the car finally stopped working in the middle of rural GA. Because of the pandemic, while they fixed the engine, I had to rent a rental car. Of course it took months, I understand parts etc are issues at this point. But in the almost three months since I’ve had the car back and I’ve had to take the car in for that same light twice with fixes that I’ve had to pay for, I haven’t received my rental reimbursement after submitting the request almost three months ago but they’ve said I went over their daily cap for reimbursement despite the fact I had the lowest tier rental and used a discount code. Note, nowhere in the paperwork or multiple conversations with the dealer and corporate did they say there was a daily cap. And they’re not responding to requests for an update. I’m going to look for a new SUV this weekend. I’m done with Kia!

I bought a 2012 Kia Soul. I bought a new car because I live up north where the winters are cold. So I wanted a new car with a good heater. I dont have that in the Kia Soul. The temp gauge in the car drops and I get cool to lukewarm air. I have taken it to my dealership and they had it almost 2 weeks and nothing. They keep telling me it is normal. I have had several cars and none of them had them temp gauge drop and get warm air or cool. I was told that Kia put in a larger radiator than is needed for this size car and they wont do anything about it. If this is as hot as the Kia Soul gets, then Kia should not be selling it up north where the winters are long and cold. As anyone else had this issue.

In Feb bought 2014 Sorento as replacement for 2012. Within a short time, noticed in bright light could not see or easily see speedometer needle and kph numbers. It was snowing when picked car up and cloudy on test drives. Have met with general manager of dealership, sales manager, service manager and others. They are all very polite and listen but ultimately say they can do nothing unless Kia authorizes it and give me lip service. Also have talked with Kia Corp in CA. Everything is fine at night or cloudy days. Must take eyes off road for too long to find speedometer needle. It seems as if it auto dims from a sensor as just backing out of the garage the brightness of the instrument panel dims. I am told there is no sensor. All Kia gives me is a scripted response that it is working as designed. Kia can not help you. The dealership claims the problem is probably due to a reflection. However, I can put a blanket over the steering wheel and surrounding instrument panel and notice very little increase in brightness. The problem is a software issue they refuse to address. They need only change the color of the needle. Several others have filed complaints with NTSB for same issue. I am told the red needle is an electronically generated image and blends into a black background. Also the side window screen rattles and am told there is no adjustment available. Since design features are not covered by warranty, everyone refuses to do anything as it is working as designed. I plan to approach arbitration and contact an attorney but have small hopes this little guy will beat the big corporation. Ultimately, will need to get rid of the car and take a financial bath to feel safe driving. This was my 2nd Kia and at least third car from this dealership but will be my last Kia and last car from the local Newark, Delaware dealership. The 2012 was a great car, the reason I was comfortable going to the 2014.

The electroluminescent speedometer isnt readable during daylight operation. This causes a very real safety situation when the driver has to take his eyes off the road for 3 or 4 seconds to figure out how fast he is going. The display is entirely programmable by Kia. They have chosen to show the speed by a small dark red marker against a black background. During daylight driving, you have to hunt for the marker. Put on sun glasses and it can take 5 or 6 seconds to find the marker. All that time you are not looking at the road.Simple program changes and software updates could easily solve this problem. - Make the marker longer and/or bigger; make the marker lighter red; make the marker white, or show the speed numerically in the center of the speedometer. All these could be driver selectable from the existing settings menu.Kia has been made aware of this problem since at least June 10, 2013 (case # ** customer service representatives Quinton and Robin). They are liable for accidents caused by this faulty product. The local Kia service people recognize the problem but only corporate Kia can fix it. Other than this safety issue, my $39,050 2014 Sorento Limited is perfectly assembled and excellently designed.Update: The local service people were told by Kia that they are working on the problem. That means Kia is selling vehicles with known safety issues.

Rating: Poor. When I decided to purchase a 2012 Kia Sorento, I spoke with the dealership several times in order to make it a quick and easy transaction. I spent six hours sitting in the waiting room of the dealership. This should have been my first clue! When I arrived home and reviewed the paperwork, I discovered that instead of taking off the amount of my trade in and downpayment, they added it. I was overcharged $10,000. After contacting the Kia finance department and not getting any answers, just excuses, we contacted the attorney general and our attorney. I feel that I was discriminated against and taken advantage of because I am a woman. I have had nothing but trouble with the vehicle since I got it. The headlights wouldnt shut off and after spending 5 hours at the service center, was told that a part would be there in 2-3 days. They offered to give us a ride home or let us drive the vehicle and continue unhooking the battery each time we parked the vehicle. My husband had to get pretty nasty with them in order for them to give us a loaner car. They stated that they didnt have any, but offered to rent one from a rental company. At that time, I also explained that the headrest had fallen off. They didnt even get that fixed! When I returned to pick up my car, they had to program the keyless remotes, and now they dont work. I would never recommend a Kia to anyone, nor will I ever purchase another one.

After driving a Kia Rondo for over 100,000 miles, Ive had no mechanical issues and feel I should have!