I have only had my car for about 4 year and a couple months. I keep up with maintenance and everything. Recently, my car has been shaking, stalling and the wheel drifts to the right. It has got to the point where I do not even wanna drive this car. I brought my car to Kia and they quoted me $150 for something that needs to be replaced and told me that my tires are causing the wheel to act like it does. I still have a warranty for the car and they did not fix or replace anything. There are more problems to this car that I am not aware of. I was looking to keep this car for another two years, but looks like now I am going to have to trade it in. I a bit disappointed with Kia, I did not think I would run into so many problems so soon in the game.

Problems with engine noise from my Kia Sorento 2012. Call dealer 6 times, no response to my call... My car shutdown on Freeway or highway twice, serious not a risk to take when I have my children with me. Very sad because its a lease and will return and lose my downpayment!

My car has 52k miles and for some reason, the engine light came on one morning. I was driving to work and I was only a few blocks away from home so I return and asked my roommate if I can use his car to go to work while I take my KIA to the KIA service department. When I picked up my car, they told me the cars computer just needed an upgrade. I thought it was weird but I was happy it wasnt something worse. I automatically noticed a huge, I mean huge, drop in mpg. I bought the car because it was supposed to be good on mileage, otherwise I would have bought a Prius which was my other choice. I took it back the next day and they checked it and they said that they found nothing wrong. I was really upset. They gave me a pamphlet that I should read to show me how to get better gas mileage; I was really pissed. I know how to get the best gas mileage out of my car and I do regular oil changes using synthetic - nothing but the best and regular air filter changes everything. I went from getting between 33-37 mpg to 25-28. I am a very upset KIA own. I dont know what else to do.

Changed engine oil regularly. Last time even put in synthetic to improve longevity on a 5w 20 as recommended for a Sorento 2013. Last weekend the engine oil starts when traveling to the beach with my family. Immediately drive back to get into an Auto Zone near the area, never get there....after several noises coming from the engine, it stops and never started again. Next day went to the Kia dealer and care center. After 4 days and no call, my wife calls and surprise, they said that the engine was damaged beyond repair and the guaranty does not cover due to the services were not provided by them...saying that the reason for the damage was slug on the engine due to low maintenance. Strange, since do the same maintenance schedule to my Toyota Sienna from 2001 and it has 196,000 miles already and no issues with the motor. So, I believe that they can argue the same to anyone with problems, IF YOU DO NOT SERVICE AT THEIR SHOP, COULD BE REASON ENOUGH TO DENY THE WARRANTY? For sure will never purchase another KIA, good looking vehicle, as soon as you get some issues, it hits you....be lucky trying to obtain the warranty from them....

I had a 2007 Kia Sorrento. I say had because the engine blew up. Actually it failed because of a defective part in the engine. It had 90,000 miles on it and Kia refused to do anything. They should have replaced the engine at their cost but no, I suggest to split the cost with them, but no. This claim went through several levels of the corporate customer service, and they were not helpful at all. All this took weeks for them to investigate, which they actually did nothing. This should not be the way they treat customers. And let me say, I own another Sorrento, I have recommended, and friends and family have bought several Kia. No longer do they get my support.

After owning 3 Hyundai Elantras, I decided to keep it in the family and purchase a Brand new 2015 Soul. I pat myself on the back every day because of that decision. For a comfortable amount of money I get - excellent gas mileage, roomy interior, sitting high lets me see everything very easily, plenty of “stuff inside” - nice size screen (which I never thought I needed, but use it every day), radio, CD player, excellent dash lighting, cruise control - and much more.It’s 2019 and just took “her” for a 125 mile trip to the beach. You would have thought “she” was brand new. At one point I looked at the dash and realized I was going 70 in a 55 (don’t tell anyone since I have never had a ticket). I was just amazed how smooth and quiet “she” was after four years. Gas consumption was amazing. For anyone looking for a smaller yet roomy car with a low price tag and plenty of options, besides being eye candy, the Soul cannot be beat. Check it out. See for yourself how big small can be.

I own a Kia and had a vehicle financed through Kia Motors Finance. I had always had various problems with their website or making payments. When I went to work for their finance company I realized why. They are INCOMPETENT!!! Payments are often credited to the wrong accounts, lost, do not go through due to website issues, agent input errors, or computer malfunctions. Then customers are called and harassed about late payments and have to pay late charges and payment fees.As agents we are told to never let the company look bad or accept blame. I quit in disgust. I was tired of customers being treated so poorly. Accounts would clearly show that customers had made all their payments yet we would be calling them as past due and then managers would tell us there was a glitch in the system and just shrug their shoulders like oops! Yet when customers would say they had made payments that were not reflected we were told there was no way the system could be wrong. Huh?Customers should also know that agents wrote down and walked out with social security numbers, account numbers, dates of birth, ANYTHING. And these are fed up people making minimum wage. This is a high pressure environment where workers are treated poorly. I could just see someone taking this information to spite the company. Honestly, I think this is a class action lawsuit waiting to happen.

My 2012 SX was a problem from the start. I brought it in a couple of months after I owned it for detonation noise/turbo rattle (sounds like marbles in a can) in the engine. Kia told me it was normal, and ignored it. Then, about 2 months later, the engine blew the spark plugs apart, and I lost almost all power. I limped it back to the dealership on what seemed like it was driving on 2 cylinders. Kia only replaced the spark plugs, even though they looked like they were melted - obvious detonation damage. Kia refused to do any other diagnostics, because, It runs fine now with new spark plugs. Not long after that, after hooking my small camper up (1,155 lbs), the engine completely failed while on the freeway. It blew a hole in one of the cylinders, and melted all of the spark plugs. Kia then claimed my camper was too heavy and refused the warranty, even though the vehicle is rated to tow 2,000 lbs. I hired an attorney, and it has been almost a year, and the state of Michigan had to step in to get them to come to the table! Its now the end of April, 2013, and my car has been dead since July of 2012. Do not buy a Kia!

I love the Kia Spectra because of how it saves gas, its a very comfortable car. Its compact, enough room inside to fit five people with plenty of leg space.

I should have waited a few more weeks for sale... The car has a dangerous recall about car fire. Its in all the news and yet no answer from Kia except dont park your car indoors. It might catch fire.

We own a 06 Kia Sorento that we bought new from Jack Key in Las Cruces, NM. Once it hit 75K it started falling apart. Now the Kia master mechanic confirms it needs a complete Rear Differential repair, which is covered under the 100K power train warranty. We took the car in over a week & 1/2 and we were told the corporate office will not approve the work because Jack Key did not notify us that we needed to service the Rear Diff. (?). We bought the Car Care plan and utilized Jack Key for all oil changes and maintenance. We had the 30K mile service where they checked all levels and made sure the car was in compliance with scheduled maintenance. NOW the local regional manager is saying that they will not do anything until we prove that we had all the service done (which is IN THEIR SYSTEM). Im completely dismayed and angry at both Kia and the dealership. We invested in a KIA in good faith. In return they will not (in good faith) honor their own agreement! These people have no conscience or integrity. This is a deceptive practice and we may have to resort to a lawyer to resolve this issue if they dont step up to the plate and do the right thing.

Ok, I have a Kia Rondo LX with only about 49,000 miles on it. The other day we noticed a knock coming from the engine. Called dealer, brought it in. They drove it in the next day, engine seized! Well I talked to them on the phone and they said I had sludge in the oil. I just changed the oil a month ago! Long story short, they want 600 bucks to tear it down so they can find out what happened and go up to bat for me, yeah right! I bought this car thinking I wouldnt have to do something like this. Kia doesnt cover diagnostics, its **! I wish they would have clarified that when I bought this junk box.

I have never experienced customer service this terrible in my entire life. I have been given a defective vehicle, the dealerships wont help me, Kia Corporate wont help me, and I have been try to get someone to look at my car FOR OVER A YEAR!!! This is by far the worst experience when purchasing a car and I was given a lemon. I have kept track of my 2021 Seltos mileage and I get no more than 18 mpg IN A SELTOS!!!! I have made countless attempts to contact KIA for help and they have not once given me any option or even offered to check my car. I have letter and emails and even tried going to the BBB and no one NO ONE has ever bothered to help me.

I had a horrible experience at the classic Kia in Ellicott City MD. I had complained about an issue with my car that arose a few months after purchasing my Sorrento and they kept insisting it was nothing for over a year and then kept my car for a month where it sat unworked on for two weeks to fix it. I was lied to several times and as compensation they offered me three oil changes. They went out of business before I even needed my first oil change and now Kia is saying they cant do anything about the promise made to me by a specific dealer. As someone who works in customer service I cant imagine treating clients this way and not stepping up to make sure they are happy with my services and product. I would not recommend Kia based on customer service.

I have never received such poor treatment from a company as I have from Kia Canada. I need warranty work done on my car and I live more than 1000km away from the nearest dealership. They will tow my car there (roadside assistance), but Im responsible to pay hundreds of dollars for a flight, cab for 40 mins from the airport to pick up my vehicle, pay for a hotel, then travel over 1000km where I not only pay for gas, but a ferry as well. I would never recommend Kia to anyone, they will not give authorization to any licensed mechanic to do any work. I will NEVER purchase another Kia.

I have had a terrible experience with Kia Motors and their Warranty Administrator. My 2012 Kia Sorento broke down during a 2 hour trip in November 2013. We had the vehicle towed over 50 miles (which Kia roadside assistance said they would not cover, but per the service dept/manager at the dealership all costs related to the breakdown would be covered) to a dealership that would service our vehicle on a Saturday located near our home. We had no choice as my wife and I share this vehicle and dont have any other means to travel to work. Rodeo Kia (the dealership) in Avondale, AZ has been very cooperative all along, and eventually (vehicle was in the shop for 1 week) the entire engine was replaced. But, we have yet to be refunded by the Warranty Administrator for the cost of the tow. Around $200.00. I am seriously disappointed as I have had to continuously contact the dealership to have this completed and I continue to receive answers in regards to blaming the Warranty Administrator. Ive been informed not only that the Warranty Administrator was changed, but that the dealership is now speaking with consumer affairs as well. This has been the most frustrating experience I have had as the problem continues to linger on.

Yes, these cars have problems and they can be extremely expensive to repair at times, but I am a fan of the Sorento. I would not want to break the bank getting one because of the experience my mother had. She had to replace the transfer case at $140,000 for $4500, which was about equal to the value of the car. So she bought a Honda, sold me the Sorento and I had it fixed. Ive had a 3000 watt aftermarket stereo with just an interstate battery and the stock alternator, no problems. The white 03 Sorento is customized with double tinted windows, removed emblems, stock wheels and door handles painted black, headlights and tail lights tinted black, and aftermarket grille without the Kia symbol. People mistake it for a Mercedes all the time. Satisfied, but Id never buy one off the lot. Id get another high mileage one.

While driving to see family 260 miles from home in our 2012 Kia Sorento with our 3 children and dog in the car, the engine started making a knocking noise. No check engine light came on and we had no warning. Since it was -10 degrees outside and we have our 5 month old baby, we tried to make it to the exit. Unfortunately about 2 miles after the noise started, the car completely died! We pulled over and tried to restart it with no luck. This car has 62,000 miles. Thats it! Tow insurance ended at 60,000 miles (of course) and we had to sit with the state trooper because it was so cold outside. The dealership we had it towed to was very helpful (Prestige Kia Eau Claire, WI). However Kia headquarters was awful to us. No help with a rental or the tow. Turns out the engine is seized and needs to be replaced. Garbage! We will never buy another Kia. Now we have to drive all the way back to get our car. Very unhappy!

I bought a new Kia Soul 2012 model in 2013. In October 2015 the auto transmission stuck in 4th gear while I was traveling at 80 kph. I took it to the dealer who said they couldnt find a problem. It rectified itself once the car was turned off. The problem happened on 2 more occasions and on the 3rd, I arrived at the dealers with it stuck in 4th. This time they fixed the problem. That was back in October. Yesterday (3 months later) it happened again! I phoned the Kia line and they said to take it to the same dealer but I am NOT happy with this! I like the car and it is still well within the 5 year warranty period so I think a replacement car is in order! How do I get beyond the (non) helpline and the useless dealership!?! Any suggestions would be greatly appreciated.

Recently our daughter left the overhead and parking lights on overnight, draining the battery. Normally that would not have been a big deal. However, the car was parked in a carport and COULD NOT be moved out of it to get a jump start because the car could NOT be taken out of Park into Neutral!!! It took about a dozen calls to find a service station that had a portable jump system to come out and get the 2014 Kia Sorento started, causing my wife to miss a doctors appointment.

I have a leased 2015 Kia Sorento with less than 23,000 miles on it with a blown engine. I just got my inspection and oil change done last week. The car came back and was making a funny sound that got progressively worse (like a baseball card in a bike spoke). The car ended up dying completely while being driven and was towed to the closest dealership. I was told that there was sludge on the engine and metal flakes in the oil and that the engine needs to be replaced but Kia probably wont cover it unless I can provide them with maintenance records. They have the most recent oil change record but they wants them all (works out to about 3) which I dont have because I go to a little corner garage.Now that I see blown engines and sludging is a known issue with Kia, I will contact whoever I need to contact to get this taken care of (the estimate was $7200) and I will NEVER purchase or lease another Kia ever again. I thought they made big improvements from a few years ago but I guess that it just on the outside, not the inner workings of the vehicle.

I purchased a 2015 KIA Sorento in July of 2014 at Brockville KIA. It was all I wanted it to be. On November 28/2014 I had an accident. I slid through a T-intersection and into a steep but not deep ditch. I expect I was going 10kph as it was in town and the streets were slippery. The Sorento sustained damage to the front lower bumper and front rim/wheel, however the air bags deployed (curtain bags-ceiling and both front seat air bags).The Sorento was taken to Carstar Brockville, which shares a lot with the Brockville KIA dealer where I had purchased. On Nov. 29th the estimate came in at approx. $23000 to repair. I was expecting to have truck ready in a couple weeks. It is now Jan. 26th 2015 and I still have no Sorento. Kia Canadas service has been frustrating and extremely disappointing, as they have made many promises about delivery, but to no avail. I have spoken to customer reps at KIA (claim#**) on too many occasions to mention. More frustrations....As far as Economical Mutual Insurance I believe, if they had done their job in November or early Dec. the Sorento would have been replaced. The parts (air bags/seats were and are still not available). Economical did provide me with a check for $1000 for non-use on rental for the month of Dec. (still in my pocket-not cashed), however it was the end of the benefit at 30 days. Kia Brockville, and Brister Insurance brokers are covering the charges for the vehicle I am using in month 2.Approaching the end of Jan. and still no delivery dates for missing parts. I have pressured for answers from all involved but have just encountered more frustrations and more false promises. As a first time Kia buyer it has tested my patience and understanding of the system. Economical has done a poor job, only doing what they had to and no more. They even suggested on several occasions that, It is not our fault and even suggested that the repair shop put the old seats in and let me drive until new seats arrive (no air bags). The shop refused... I am hoping that you can help.

The little door on my gas cap will not open. I took it to the garage 3 times now. The first time the garage just bent it. The second time they ordered a new door. The third time they just bent it again.Today, on my way home, I was almost on E and of course, my gas door would not open. It is very frustrating to have a car that you are not able to put gas in. I am requesting the Kia dealer to purchase a new gas door for my car, but this time, to give me a door that also has a key entry so I do not get stranded.

My mom has a 2013 Kia Soul. My mom does not drive on the freeway nor does she travel. She is retired and only drives around town. The car only has 30,000 miles on it is 6 years. She gets it maintenance on time at the dealership only. Last year the car started jerking and jumping when you would step on the gas while you were driving. She took it to the dealership. They fixed it, now this year the car is paid off and my mom has moved to Arizona from California. The car is doing it again, and now the engine light is coming on. She now has to pay big bucks to get it diagnosed and fixed maybe. My point is. After buying a new car off the lot, loving and caring for the car by way of dealership only like they suggest, using the best gas, and very low mileage, this car should last forever! So KIAs in my opinion are ** cars, now my 71 years old mother has to be dealing with this instead of enjoying her retirement. IM PISSED!

My 2013 Kia Soul, still under warranty, has major engine problems. An independent mechanic says its a cylinder. Kia refuses to repair without all service records since purchase. Many oil changes were done at home!! Im out a basically new car!! Anyone know of a class action against them about this matter? I know they had the same issues with Kia Sorento.

Vehicle exhibited more frequent and louder squealing noise problems from steering. After service recall work was performed than before work was supposedly performed at Regal Kia Service Department. I am concerned for my safety when driving this vehicle now. Also there was damage to rear bumper licence plate frame like the car scraped the ground.

This is the first time that I ever wished I could give a car company negative stars. Dont buy a Kia. As I was dealing with my issue at the dealership, an employee came by and asked what was wrong. He ended it by saying Service department always having issues. After what I experienced, not surprising at all. I had visited this dealership before for mileage maintenance and experienced great service. Boy was I in for a surprise on this visit. Making an extremely long story short -- I brought my car in for a rattling noise. The service manager, MICHAEL, had the tech address everything but the issue I brought the car in for.They kept the car a day and a half yet spent only two hours trying to figure out the rattling noise. And what was their diagnosis? They were unable to figure out the problem ON THEIR OWN VEHICLE. Their solution? That I get body work done on a non-impact scratch that occurred AFTER the noise started and then they could take another look at it. What?! I told him over and over that the scratch occurred way after the noise started. He maintained his stance. He stated that it was Kias rule that they couldnt do any further diagnostics on the issue until I got the body work done. He was completely combative and dismissive. I asked for another manager. CONSTANTINE came out and essentially performed as Michaels puppet, backing up every ridiculous thing he said. I left there having paid for a tire rotation that I didnt need and didnt ask for just to get out of there.After talking with a friend who is a former Kia sales manager at another dealership, I confirmed that what Michael told me was complete BS and that they just didnt want to take the time to deal with the problem. Nice. I have taken several steps to have these issues addressed before leaving this review. I called into corporate consumer customer service and opened a case with a MASIELA. I was promised a call back within two days. That was over 2 weeks ago. I followed up and have been ignored. I contacted Kia Consumer Care on Twitter and was promised a follow-up. I have also been ignored there as well. In the interim, I got all the work done on my car that was needed EXCEPT the body work and wouldnt you know --- the noise is GONE. Isnt that rich? I have come to the conclusion that Kia is who we thought they were and will be getting rid of this car the moment it is paid off.

I went to Bald Hill Kia in Warwick, RI with my CPO Sorento. Somehow and for reasons I cant understand they couldnt find that my vehicle was certified. After several call I spoke with someone name it Kevin (Kia customer service representative). He couldnt help me and blame me and the dealership that I should know better if my vehicle was cover or not instead help to solve the issue. Finally he told me the CPO warranty was under JM&A and he couldnt even give me their number so I google it and find it, and talk to them. They told me to have the dealership to call them and yes, I was cover!!! This all process was too painful and I will not consider to buy another Kia because the experience was horrible, from the dealership to Kia Motors Customer Service!!! I have some more issues but I will take the vehicle to my personal mechanic and pay out of my own pocket, and avoid the hassle of Kia service.

We bought our Kia Rio 4 years ago and is now on its 20k km. We have never had a major problem with the car. Its got enough power and speed when driving along an incline. Every 6 months, we see to it that we visit the service center and have it checked. When you look at it from the outside, it seems that its small and not spacious at all but when you are inside, the knee clearance is about 3/4 foot and could accommodate 4 people at the back sitting comfortably. On the other hand, I noticed that there are times when you press the gas, the car doesnt respond instantaneously (there is a split-second lag) or does not respond at all. So what I normally do is I press the break until the rpm gauge drops then I start from first gear and work my way up the next gear. Last night while cruising, there was a moment that I couldnt go to the next gear so I had to put the car on neutral, then drive mode, then it responded as it should. I hope that this is just normal to automatic transmission cars and doesnt become worse if ever this really is a problem. Ive seen on the road a new Kia Grand Carnival and it looks awesome. Im wondering how much it costs.

I bought my Sorento new, it is a 2009. Running loud. It has 77K miles and the diff. rear end is bad. I cannot believe there is not a recall as many complaints as I have seen posted on the net. There needs to be a class action lawsuit! It can lock up while you are driving or explode!!! How many people have already wrecked because they just thought it was just sounding a little loud. I really thought it was just my tires or something. This is going to eventually be a giant recall like Toyota had, but as we all know it takes a few people dying first. I will keep all you Kia owners in my prayers. As for me....I am going to trade mine in for a Honda while it at least looks like it will run!

Would like to see 2014 and 2015 KIA Souls third-party tested for actual horsepower and torque numbers. Having owned a 2010 KIA Soul + and now a 2014 KIA Soul +, the 2014 KIA Soul feels underpowered given KIA-stated numbers.

My 2011 Kia Sorrento was literally a gift from God. I genuinely would not have chosen it but circumstances dictated my purchase, I would not change a thing. This vehicle is efficient, reliable and affordable. I would buy it again!

In Feb bought 2014 Sorento as replacement for 2012. Within a short time, noticed in bright light could not see or easily see speedometer needle and kph numbers. It was snowing when picked car up and cloudy on test drives. Have met with general manager of dealership, sales manager, service manager and others. They are all very polite and listen but ultimately say they can do nothing unless Kia authorizes it and give me lip service. Also have talked with Kia Corp in CA. Everything is fine at night or cloudy days. Must take eyes off road for too long to find speedometer needle. It seems as if it auto dims from a sensor as just backing out of the garage the brightness of the instrument panel dims. I am told there is no sensor. All Kia gives me is a scripted response that it is working as designed. Kia can not help you. The dealership claims the problem is probably due to a reflection. However, I can put a blanket over the steering wheel and surrounding instrument panel and notice very little increase in brightness. The problem is a software issue they refuse to address. They need only change the color of the needle. Several others have filed complaints with NTSB for same issue. I am told the red needle is an electronically generated image and blends into a black background. Also the side window screen rattles and am told there is no adjustment available. Since design features are not covered by warranty, everyone refuses to do anything as it is working as designed. I plan to approach arbitration and contact an attorney but have small hopes this little guy will beat the big corporation. Ultimately, will need to get rid of the car and take a financial bath to feel safe driving. This was my 2nd Kia and at least third car from this dealership but will be my last Kia and last car from the local Newark, Delaware dealership. The 2012 was a great car, the reason I was comfortable going to the 2014.

I have always driven large and expensive SUVs; such as Denalis and the Escalade; but, now that Im older I wanted something smaller and less expensive, but reliable and with a good warranty. Someone said that I should look at the Kia Sorrento or the Terrain. I almost laughed, until I drove one. The power, features, and comfort they manage to pack into these vehicles is nothing short of amazing; especially at such a low price! It has most of the features that really matter to me, such as lane departure, back up camera, blue-tooth with Apple play. I honestly dont know how they make money!

I purchased a KIA Seltos from Orange Park, Florida. Persons listed below were OUTSTANDING and PROFESSIONAL!!! Kelton ** - General Manager, Chris Tim ** - sales, Jim ** - finance. Thank you ALL for your Great Service and Help.

I purchased a 2016 Kia Soul+ in October 2016. I loved my Soul... so much that I was recommending Kia to all of my family and friends. Well... while on vacation June 20, 2017, my Kia Soul+ seized on the freeway while going 65 mph!!! Lucky for me and my family, the freeway was fairly empty. Had it towed to a nearby Kia Dealer. They determined it was the same problem that all the cars on the recall list were having. So they gave me a rental and sent me on my way. Its been three weeks and still no answer as to when my car will be fixed. I live 600 miles away from where my car is at! I cant believe that in the past 6 years Kia hasnt resolved this issue with the engine!! Ill be trading in my Kia for something else! This is unacceptable!

I actually have not had a problem with my 2016 Kia Sorrento. It now has 40K miles and it has been relatively trouble free. Dealership was good and provided good service. Not so with Kia customer service. I exercised my purchase option over 50 days ago and have struggled getting a title from them or getting any assistance with temporary tags as the old tags expired. For anyone exercising your option to purchase make sure you do it through your dealership and not directly with Kia as they are completely inept and not helpful.

The ECMs re-flash/recall, this ECM re-flash, consisted of updating the software originally supplied from the car maker, and changing the ECMs Air/Fuel Ratio Algorithms to suit the cars fuel air ratio. This new software seems to keep the turbos waste gate open too much during wide open throttle causing the turbo not to spool up all the way resulting in boost loss, and obviously power loss. My question is, why update the software, instead of replacing a potentially faulty part that part being the FCV or Fuel Control Valve? Oh yeah, its cheaper than re-engineering of the faulty FCV, and replacing it with one that does not have a design flaw, better and even more expensive is, why not replace it with a tried and true fuel pressure regulator? Oh yeah cost, so KIA decided to take the easy route it seems, and detune the car, so the car does not reach full boost saving the faulty FCV. It appears they want to remove the power because the turbo is located near the firewall and placed on the back side of the engine.If the pressurized part & the axial lode of the turbo fails, and is spinning at an average of 150,000, this can act like a grenade under the hood throwing shrapnel everywhere, possibly causing both driver and passenger injury or death, as the force of pieces of hot steel and aluminum from the axial load, plus the inertia of rotating blades at 150,000 rpm would penetrate through the firewall into the front seat. I am now afraid to drive this car, let alone trade it in knowing it could hurt someone.

I was driving in my 2012 Kia Sorento on a beautiful 60 degree last month (November) and my sunroof suddenly exploded. It sounded like someone had shot at me. The glass shattered and fell all over me. Luckily there were no other cars around and I remained calm as possible. I had glass all over me. I had large pieces to tiny shards of glasses in my lap and all over the car. I drove the car to the dealership to find out I was the third one in the last couple of months this has happened to. Upon doing some research on the Internet, this is becoming a Huge concern with 2012-13 Kia Sorentos. This has happened to several people. The dealership had my car for about 3 weeks. Kia did fix it at no cost to me. However, I am very lucky I was not hurt or even dead. This is a problem that needs to be investigated so someone does not get hurt.

2016 Kia Soul. 23500k miles on it... engine started making a noise while accelerating slowly. Checked the oil. It was low but in serviceable area of dipstick. Checked for leaks, including checking the filter. Took it to the dealer and the check engine light came on for the first time. Dealership is now saying that the oil filter was loose and all of the oil leaked out. The oil was not changed at the dealership so this is their tried and true way of denying the warranty. They used to void the warranty outright if the change was not at the deal but now they say the part failed. This car has been to the dealer two times for oil related issues. The first time oil was leaking after they changed it and they blamed the drain plug failing. Before I took it in that time I checked and the plug was loose. Of course this was covered under warranty because they messed up but would not admit it. This time, they blame the filter and claim oil was all over the underside of the car. ODD!! I was under the car to check it 20 minutes before it was in the deal ship and there were no leaks found?? Now the outcome is a blown engine that Kia blames on faulty service. Dont touch them.

Yep, my paperwork from the dealer service center actually says the converter melted. They were unable to explain to me why this may have happened and only stated it was corrected now. Within the first 10 minutes of driving away from the dealership in heavy interstate traffic, I realized that sound was coming from my car. I immediately called the service center back to tell them the car now had engine noise that was not there previously and was told since it was the Friday before Labor Day to bring it back on Tuesday. Jump to Tuesday and after keeping my car all day, the service center decided that I probably needed an oil change even though it wasnt due. They then tried to tell me the technician recognized an 80% improvement in engine noise after the oil change was completed when there was no change in engine noise. After making yet another appointment with the dealer service center, I am informed that when the catalytic converter melted, debris was probably sucked up into the engine (which has less than 20k miles at this point) and they might be able to fix it or it may have to be replaced. Oh - but come and get my car and dont come back until I can provide them with service records showing that I have had the two required oil changes which were not performed by them. I am scanning and sending information that was requested yesterday today in hopes of..... I dont know what. I dont want to pay five more years on a car that has already been to the dealer going on five times (two by tow).

Forward Collision Warning and Autonomous Emergency braking will not work. Took to Dealer and confirmed it was not operational. After having it in the shop for 7 days within the first 2 weeks after purchase, they contacted Kia to get representative to take a look. Thats been over 7 weeks and no response. I am very disappointed in Kias lack of customer service on this serious safety issue. Have ask the Dealer to follow up numerous times, but still no response from Kia.

I am disgusted with the Mr. Sandman Kia TV commercial. How dare you use women in such a sexist way? Which planet are you from? MaxoMax Galaxy Triple Y? Get a life! Get real! I will never buy a Kia. I will tell my friends and relatives not to get a Kia! Sexist people!

I bought the used Kia in Pietermaritzburg branch and a few days after purchasing it the car got stuck with me. All the gears didnt want to go in. The clutch pedal was normal but the gear itself was just stiff. I had to park on the side of the road and called for assistance. When their technical arrived the car was back to normal and he assumed the rubber mat was stuck under the clutch. I then drove off feeling a little embarrassed. Three days down the line driving around turn on my lunch break same thing happened and I parked on the side of the road, switched off the engine and waited a bit. I started the engine and the gears were back to normal.The following day driving a friend to airport I got stuck on heavy traffic wherein a truck had broken down on N3 to Durban. I tried to get myself a safer spot and parked the car for like 5 minutes and started the engine. Again it was ok. The following day I informed the sales manager at KIA who said I must drive with their technical to see if the car will have that problem. I informed her that the car does that especially when I am driving in traffic. So we drove off with the technician and the car was ok. We returned back and I was asked to bring in the car so they could do a diagnostic check. I brought it back the following day and the result that they told me was that the car did not show any problems on their computer. The implication of that was that they cannot help me if they cannot pick up the problem.I held a meeting with the owner of the branch and he told me same story. I was angry and confused not knowing what I need to do in this case. So I am currently stuck with a vehicle which is like new because it had 1500km when I bought it, but I am unhappy. I got stuck recently in the morning on my way to work, and every time it happens I have to park on the side and let it cool down I would say. It is very frustrating and even more frustrating to know that the company says they cannot assist with this problem.

I was on the freeway when my Sorrento steering wheel and brakes locked on me. I couldnt stop the car. It started malfunctioning and when I proceeded to stop the car from veering off the road, I had to place my hand on the gear and force it into park in order for it to stop. I was stuck out waiting 3 hrs for my husband to rescue me... on the side of the road. And when I restarted it to drive it back home I had to drive under 50 miles with the hazards on the whole way there. Once I got to my exit the car malfunction again and proceeded not to stop but kept going and I was forced again to put it in park in order for it to stop. Im still very much upset about it when I got home I cried because I couldve ran into a innocent person along with my life and really caused a lot of damage. Im thanking God that everyone is safe. But I dont know how Im gonna get into that car again. Im literally terrified of my Sorrento now.

I took my Soul to Kia due to a screeching noise in the front while braking thinking there may be a stone stuck in the pad. Come to find out the rotors had rusted in the front only to the point that they were pitted. I bought the car a few months prior from an independent dealer and the Kia dealer said that the car must have sat for a while but they were not sure. Thus is just conjecture on their part. They said the rotors were not covered because the warranty does not cover rust. They recommended that I call Kia corporate and see if they will make an exception. I called and was treated poorly by Robin, a supervisor, but after an exercise in patience she agreed to escalate the issue to the district service manager. It has been 3 working days and I am still waiting to hear back from them. I had to take it back so they could get pictures of the rotors over the weekend.The funny thing is that rotors on the rear are fine which makes no sense unless poor rotor quality or substandard design with the front brake system. The service department says that the district service manager will likely approve it but it can take another day or two and it will take more time to get the parts in. Meanwhile I am driving a car that the front brakes sound terrible and I feel unsafe driving. Very poor customer service and quality.

I really dont have a problem w/ the Service Dept. They are trying to help me. I bought my 2015 Kia Sorento back in 3-14. I have had it in for numerous problems from engine sticking when in cruise control & slipping when you take off & for a water leak that doesnt seem to ever go away! It has been in for service over 7 times! They cant seem to find the transmission sticking. But it definitely does it. They told me it seems to be normal for the car??? Really... Ive had a 2015 Sorento loaner for over a week & it doesnt stick at all. Ive brought that up & they look at me like I have a 2nd head! Ive asked them if they changed the engine again from the 2015 to 2016? They said, No. But Ive notice it gets better gas mileage & has more pick up & go. I dont feel safe in my 2015 Sorento. I live in the Atlanta so I need a vehicle that can go when I hit the gas. Yes Im well aware that its only a 4-cylinder but the loaner I have is two & its a great car. Ive had no problems w/ the sticking or slipping transmission!

I bought a 2019 Kia Sorento with only 35,000 miles on it. The car broke down after less than 2 months of use. It has been towed to the dealer and been sitting in their lot for over two months now. The week my car died, I also lost a family member and was unable to get to the hospital before he passed. The mechanic said they dont know what the problem is with it and they wont approve a rental until he can find the exact problem and they also will not approve a reimbursement for the rental. I have called them several times about the fact that I am making a car payment for a new car and additional fees for rental with no end in sight. I bought a new car specifically so I would not have these types of problems. This situation is completely unacceptable and I will never ever buy another Kia as long as I live. I honestly dont think the company even cares which is all the more frustrating.

The 2002 kia spectra may run but asthetically is poor. both seat belt buckles have broken off. the arm rest has broken off. the seat has broken. the passenger door will not open from the inside because the handle is broken. the dash is buckling up around the defrost vents. the ac has stuck on heat before because of an easily tripped switch under the dash and now the ac is stuck on defrost and wont change back to the vents.

On 07/08/2015 I was visiting my parents at their home and when it was time to leave, I told my children to go ahead and get in the car. The reason I was ok with this is because I had the keys in my hand!! I said goodbye and walked out the door not 2 minutes later, and my car was gone. My 4 year old was able to disengage the car from park and my car rolled 75 feet down hill, it finally stopped by coming to rest on a tree. During this time my 6 year old was thrown from the vehicle because he was in the process of getting in the car. He ended up with a laceration on his head and a trip to the hospital where he had to have a CT scan. Once we had the car towed up my father was able to do the same thing with the car, he disengaged it from park while the keys were not in it, his feet were also not in the car. So my car is able to come out of park without the keys and without depressing the brake. I have since found others reports of this online. This is highly unacceptable to me. We contacted the service manager at the dealership where we purchased the vehicle and he was of no help to us. I have just made a formal complaint to Kia, but who know what will come of this. To anyone who is looking to buy a Kia please check that this will not happen in your vehicle. I would hate for someone else, or someone else to get hurt.

2012 I purchased Kia Ceed 29,000 miles from Kia garage with one previous owner. Issues with the gears stiff, failing to engage the garage and web info said this is normal. The problem increased. Car became unsafe to drive. I requested the garage to investigate. The garage has now confirmed the clutch and flywheel (plus) other components have broken. Kia head office has refused to fix the car under the warranty stating wear and tear. The garage is refusing to do the work - cost of repair is 1000. The garage is also stating this kind of failure happens with low mileage. Head office stated poor driving caused the problem. As you can gather I am not impressed with the service provided by Kia, or the car! Has anyone else had a similar issue, or could offer advice?

I have sent a message to customer service about my cracked bumper and I am extremely upset with the situation. Here are the pictures regarding my e-mail and I would like a response from customer service. I am an unsatisfied customer and I regret buying a car from Kia since I was not aware that the plastic was this cheap. I did not hit a snow bank nor did I run over anything. I am a very careful driver and I am not happy that the cheap bumper cracked on its own and I am extremely not happy about the incompetent Kia technicians at the Kia Montreal-North. They were arrogant and unhelpful in so many ways and blamed me, the customer, for the cracked bumper without any interest in hearing my side of the story. My e-mail is ** and I will be waiting for the prompt reply this coming week. Thank you and have a good day!

My mothers brand new Kia Sorento was purchased to take a trip 800 miles to see her sisters. When she arrived, the displays, (all digital), went black. Mind you this car has 1055 miles on it and she is now in Redding Ca., 800 miles from home here in Utah. She called Kia in Redding, and they told her they couldnt help her. She then called the dealership here in Utah and they told her the same thing. They gave her a customer service number. When she called it, they immediately knew the part number.After she gave this to the dealership, they told her it would take 5 weeks to get it from Korea! She once again called the dealership where she purchased the car, In Salt Lake City, Utah, and they offered no help at all! They told her she is basically stuck in Redding CA for at least 5 weeks, or she could chance it and cross the 500 miles of desert between Reno and her home here in Utah... KIA IS A JOKE! WORST CUSTOMER SERVICE DEPARTMENTS I HAVE EVER HEARD OF!

I bought a slightly used 2011 Kia in 2011. It was in amazing condition and I spent the next 7 years taking immaculate care of it -- never missing an oil change and keeping up with the regular maintenance. Last week, while driving, out of nowhere my car seizes and then starts making a very loud rapping noise. Engine is kaput. I had it towed to my mechanic (my cousin so he doesnt give me any bull -- he even does a diagnostic in front of me and shows me exactly what is wrong with the car and why). He says one of the pistons broke, causing tons of metal flecks in the oil (which I had recently changed). The piston had also hit one of my spark plugs, chipping off a tiny piece of it. He said the issue is the exact same as all of the thousands of Kias being recalled, and that this is a bad engine and its the manufacturer at fault for it, not me. Especially since I had taken such good care of it -- no sludge in the oil, no nothing.Call Kia customer care & open a case -- they say I have to have a Kia dealership diagnose it for them to help me. So I tow it to a dealership and they charge me $120+ just for the diagnostic. I try to give them the diagnostic from my mechanic and tell them about the broken engine and the spark plug and the piston, and they wont listen to me. I go home and wait thru the weekend. They call me Monday morning to say my car doesnt have a broken engine, but that the tiny piece of spark plug is causing the issue and they need another $350 to try to remove it and it may cost up to $1100. I tell them to wait and call my cousin to ask if that sounds right. He said, no, thats outrageous, and he calls them and makes them put the mechanic on the phone. Mechanic is a complete ** -- didnt even run a diagnostic, just looked at the spark and figured that was the problem. Cousin asked if he ran a compression test-- of course he didnt! Then the mechanic tried to say it would take 3 hours for a diagnostic then, and cousin said, how long does a compression test take? Guy says, I dont know, Id have to look it up to which my cousin replied, Its certainly less than 2 hours. You can send me an itemized list of what youre doing.I ended up making my cousin the one the dealership had to go thru. And, GEE WIZ! Turns out when they actually DID THE COMPRESSION TEST, the problem with the car is exactly what my cousin said was wrong! And do you think Kia stands by its 100,000 mile/10 Year Warranty??! Of course not! Because Im the 2nd owner. And does it say on the ads or the website that it doesnt apply to 2nd owners? Not unless you find your manual and look it up -- Intentionally deceptive and misleading. And REGARDLESS, this is THEIR FAULTY ENGINE. Customer care wont do a fricking thing and expects me to pay thousands of dollars for a new engine, even though they KNOW its their responsibility and theyve already had to recall all their other engines (but for some reason not the Rio...) My cousin even called Customer Care and said my engine is affected by the recall, theyre just trying to save face. I have years and years worth of oil change and maintenance receipts as proof that the fault is theirs, and they wont do a freaking thing to correct their mistakes.I have never been so disgusted. The incompetence of the dealership, the arrogance of Customer Care, the mistreatment of their customers, the lemons they wont take responsibility for... I WILL NEVER BUY A KIA AGAIN. Do yourself a favor and save yourself the inevitable headache and HUGE repair bills-- STAY AS FAR AWAY FROM KIA CARS AS YOU POSSIBLY CAN.I now have to junk my car after I had JUST replaced the breaks and done a bunch of other maintenance to it. I hope the company goes bankrupt and burns to the ground. They are the most corrupt lousy liars I have ever come across. Just do a quick freaking search online and you will find hundreds and hundreds of stories just like mine. It is unbelievable that an 8 yr old car with 98,000 miles on it would die with no warning and Kia just shrugs its shoulders. This is unacceptable. If anyone files a class action lawsuit please let me know -- they need to be taken down.

My used 2003 Kia Spectra had three separate sudden accelerations while I was moving across the country. During these incidents, the brakes failed to work. After these incidents, all within days of each other, I started making phone calls to Kia. They told me they would connect me with an agent in their National Consumer Affairs office. I have been trying to contact this office for more than a month now and no one answers or seems to care.

I purchased an 09 Borrego in January. About 3 weeks after I got it, it just dies when I was rolling to a stop. I thought, Maybe I just didnt give it enough gas. Weird, who knows? Then it happened again in a drive-thru, a few times at a stop light, chugged while I was going uphill and downhill and died while I was driving on I-25. I was nearly plowed by numerous vehicles (More than one person in my family experienced this while driving). So, we took it in. The dealership acted like I was out of my mind. Drove the car for a few hundred miles and called and told me they couldnt get it to act up. I explained, at length, that nothing happened before it died or after so there was nothing they could do to replicate the problem. They had us pick it up. My husband drove the Borrego home on back roads as our daughter was following him and she doesnt drive in traffic. They never drove over 45 mph. The next day, I drove to work. Halfway there, the SUV starts shimmying. I drove back roads home. My husband figured it might be me feeling it more because I had been driving another car. SO, we hopped in and started driving. About 15 miles down the road, the Borrego shook too hard to proceed. My son switched vehicles with us and when he was backing the Borrego in - shocker- IT DIED. So, back o the dealer it went. They said the shaking was from mud on the tire assemblies (I found out in this convo that the mechanic had driven it hard over bumpy roads to see if it was a wiring issue). Again, they acted like I was nuts, but gave me a borrower car. They offered to clean wires to the ECM and give it back, but cannot explain why it dies. I refused to take it back. They had an engineer from Kia out and offered to put a special computer on it so the next time it does it, they can tell why. All that has to happen is for someone to drive the thing and pray they dont get killed the next time it happens. They told me nobody had heard of the problem before, yet I found complaint upon complaint about this happening in Borregos and various other Kia models. So, then today I get a call from the service manager at the dealership. He asked to drive my car over the weekend (I hesitate to let them drive all over as I had to pay a lot of money for a mileage limited warranty which they are eating away at the mileage of). Little did I know until I got a call from the dealership manager that the service guy was planning to drive the Borrego all the way to Kansas (a state and numerous hundreds of miles away). The manager then informed me that to trade out of the Borrego, I would need several thousand dollars down because of the length of time in this vehicle and the depreciated value! I have had the POS 5 months! He told me he remembered me having to roll negative equity into the loan on the Borrego - huge joke - I didnt trade anything in on it! I was asked if it had lights flicker before it died, um-NO and I would have said so. Did it happen while braking? Again - NO and I would have said so. Bottom line, Kia has several models that die without warning and nobody seems to know how to fix it. It is dangerous. My husband asked the dealership manager how hed feel putting his loved ones in this vehicle knowing the car could stop running and someone could be killed? His response was Of course I wouldnt want to. Why would you even go there and say something like that? Well, KIA and dealership, wed ask because we face it every time we get into the defective vehicle you manufactured!

I brought my 2009 Kia to the dealership for a free upgrade on the covers for the back of the rear seats. And they also completed a free ECM upgrade according to Kias recommendations, without consulting me before doing so because Kia states that they have the right to do any and all upgrades without asking the owner of the vehicle while the vehicle is on their property and being serviced. I wouldnt have stopped them before or after, why should I, any free upgrade for my vehicle is great... but about a week or so later, my transmission started jerking when the automatic transmission downshifted from 2nd gear to 1st gear. I brought it back to the dealer and they said that since there were no warning lights or codes for the problem, they didnt know what to do. So they waited for info from their tech line. Time went by so I made an appointment for them to check my transmission fluid level again. Being it’s a sealed transmission, I am not qualified to check it and according to Kia Corporation, this transmission fluid in the V-8 is Lifetime, no regular changing is needed. The fluid costs around $80 a quart!!!!! Really???I brought my Kia Borrego to the dealer for the appt to check the transmission fluid level and the service manager said that they couldnt check the level until I prepaid for a couple of quarts of fluid due to the high price of it per quart and also that they didnt have any at the dealership and would have to special order it and receive the fluid before they checked the transmission fluid level. Im fuming! So, I politely with a smile showed the service manager their maintenance service checklist that they performed on my vehicle when they did the ECM upgrade. On it, it says that they checked all fluid levels and checked my transmission fluid level and it was signed. The service manager quickly declined saying they couldnt check it and didnt check it. So they were falsifying documents by saying that they did but now they dont. A few days later I made an appointment to talk to the Owner of the dealership. And after a bunch of defying belief of my issue, he supposedly bypassed the service manager and asked the mechanic directly if he checked the fluid and the answer was yes. Hmm, as for the hard jerking of the transmission, the Owner says that that is normal, most Kia vehicles downshift hard. He said that his Kia downshifts hard!! Its getting deeper.So I brought my Kia to a different dealership in a different city and their solution, remove the transmission and a used transmission was installed due to my extended warranty outside of Kia. A few months later, the hard downshifting starts again, mostly when the motor is cold, not from the weather, just after setting for a while. I brought it back to that dealership and they reset it back to its norm and made it worse. Now it’s doing the hard jerking all the time at the 2 to 1 downshift. From the get go, I told both dealerships and warranty people my thoughts and I blamed it on the ECM upgrade. Why would two transmissions give me that same problem?? My original transmission had around 90,000 miles. The used one had 30,000 miles. Ive put over 4,000 miles on the used one. Im waiting on answers from the second dealership on how they plan to correct this problem again. Im tired of all of this. I want my vehicle repaired correctly. I have an extended warranty up to 100,000 miles and a 1 year warranty on the used transmission that is in the Kia Borrego now. Any ideas or help will be greatly appreciated.

Today I paid Kia for 2019 property taxes of a vehicle I do not own since August 31, 2018 when I traded it for a new Toyota car. I tried everything to clarify the issue but they just decided to send the tax assessment to a collection company. I moved from Ma to IL, changed plates, sold the car in 2018, etc and the still kept charging me property taxes for the vehicle. Before this, I had multiple issues with the Kia financing department to the point that I had to get the general manager of the Kia dealer in Massachusetts to fix the issues with finance. Kia Sportage is one of the best cars I ever owned but I will never deal with Kia again due to the ineptitude of their Financial Dept.

Should you choose to lease a Kia, and then choose NOT to continue business with Kia at the end of the lease, they charge you $400 to take your business elsewhere. They also tacked on many other spurious fees. Id advise you to lease from another company who does not tack on that fee.

So we purchased our Kia Optima Hybrid in 2016. We thought it will be more economical because it would save us money on gas. Well it did but a few months ago our battery died, had to replace that $400!!! Then the Hydraulic Unit had to be replaced spending a good total of $4000 with parts and labor. Now the car is back at the dealer. This time the engine got messed up... We have been given an estimate of $9000 to fix. The warranty we purchased from the dealership only covers $7000 so the rest we have to pay out of pocket... Like WTH. Why? We have been using a rental during this time and still no solution. I swear never again. If youre a 1st owner of the car you might have better luck in getting the car fixed with no issues - unfortunately for us we are second owners so we are screwed. SO DISAPPOINTED.

The week after I bought my Kia, the Kia dealership in my neighborhood changed to a Lexus. You would have thought the sales team would have told me when selling me my car. I thought I was getting a dealer near my place for easy repairs. So when I broke down with a flat tire, I called roadside. Im on a lease so covered. But they said I had to have my car towed to two cities away unless I wanted to pay for it and apply for reimbursement. They said Id just have to wait for my reimbursement. That reimbursement was denied after two months of waiting. According to Kia, I should have had my car towed and repaired over an hour away rather than the block from my house at the Discount Tire center I took it to.Trying to get them to respond is also a system set up to make the customer just give up: youre not allowed to talk directly to the department making the decision. Each call is to another department that has to advocate for you. That department is always backed up with calls. So to get 300 dollars back from an allegedly covered roadside service need, it has taken three months and it was denied because they closed the Kia dealership in my city.

I have a Kia Sedona Van. Every 90 days, both of the head lights blow out at same time while driving 55 mph on a highway. I have contacted the Kia Dealers and Kia Corporation many times already but they cannot do anything or mainly they will not do anything! The bulbs are Sylvania and were installed correctly, with clean sanitary gloves not touched by the skin or hands!

I’m a second time ‘Kia lemon vehicle’ purchaser and I have filed a case with the Better Business Bureau. Both vehicles I purchased classify as lemon vehicles because they both came with manufacturing defects that affected my safety. I currently own a 2018 Kia Stinger that has a malfunctioning audio system and is now automatically shutting off while in drive mode. This is the 2nd Kia vehicle that has shut off on me in the middle of traffic, causing a terribly dangerous situation. I have been to the Kia Cumming, GA dealership on 3 separate occasions to address my audio system issue. To be driving a $36,000 vehicle with less than 50k miles and be frightened that my car will shut off in the middle of the highway, AND have to listen to audio system static for every 10-15 seconds FOR 8-MONTHS, is unacceptable.I took my previous Kia vehicle to the dealership on multiple occasions, over a period of years with engine/starting issues, before the engine finally failed. Kia having known that this was an issue, and not doing the right thing to rectify it before I became stranded on the side of the road, was disheartening and should have prevented me from placing faith in the company again. The inconvenience that both vehicles has caused me in continuous Kia service appointments and phone calls, is so ridiculous.Foolishly I remained loyal to the brand, and traded in my previous Kia vehicle for another, only to have the SAME type of concerns arise, engine/transmission issues AND now audio system issues as well. My new vehicle is a gorgeous royal blue Kia Stinger, which causes me to get frequent attention and have questions asked pertaining to the vehicle on a weekly basis. I can honestly tell you that my response when people ask, “How do you like the car” has absolutely changed, and my response is now “DON’T BUY A KIA”!

I have been getting my car repaired here for over a year and I never had a bad experience until today. I had a flat tire, called roadside assistance and when they attempted to take the tire off one of the lug nuts were put on crooked from when I got my tires changed months before. Once I got to the dealership Artie **., the service employee was extremely rude and dismissive. I told him that all I needed them to do was take the lug nut off and put it back on properly until I can get a new tire. He told me to write down my number and they would be in contact but it may be a few days. This was not fair to me because I just wanted them to fix what they did wrong and instead of being helpful, they were rude and inconsiderate.

I purchased a 2017 Kia Sorento brand new last year. Up until this point I was happy with my purchase and have enjoyed the vehicle. But recently I took a highway trip (car now has 19,000 miles) and it started to develop a problem with sticky steering at higher speeds. Very difficult to maintain position in the lane. My husband asked me why I was jerking the car so much, but thats what it took to keep the vehicle in the lane. I was so concerned with safety that I sacrificed part of my vacation sitting in a repair shop having them go over the front end. I was told there was nothing to check because the steering is electronic, not hydraulic. Hoping the car was safe to drive I returned home and immediately had my dealer check the problem. The dealer said there was nothing wrong and nothing to check diagnostically. Come back when it happens again, the manager said. Since then it has happened nearly every time I drive above 50 mph. After doing some research I have found this is a common problem for which KIA has no fix. Very sorry I purchased this car because not only does KIA not care about the problem, its been around for a while and they have done nothing to correct it. Time to go buy a Honda.

Purchased a new 2012 KIA Forte Koup. It now has 20,000 miles and has had 4 new batteries. The car drains the batteries completely and they cant be re charged. Keep having it towed to Kia Dealerships and they tell me they can find nothing wrong with the car. This is a car I purchased for my daughter to take to college and 2 batteries we had to buy because it died on the weekend when no dealer was open. I am so afraid of this car for a young girl to have. She is also afraid to drive it anywhere as she never knows when it will kill the battery. I stay a nervous wreck, as I never know when it will break down. Any suggestions?

KIA makes a good car, but your experience with them as a company will be TERRIBLE. KIA delayed (by several months) applying the payoff amount to my old Sorento I sold to them, after I purchased a new one. This ruined my credit because KIA falsely claimed I did not turn in the car and never paid the last payment. This was all lies that they sent to the credit reporting agency. Customer service only transferred me to collections -on a car KIA purchased from me months ago. No one cared to listen or help. I resorted to a consumer lawyer and will hopefully get this resolved. After I involved a lawyer, I started getting letters from KIA in the mail stating I owed money from leased KIAs I had years and years ago. I will never buy from KIA ever again. They will take your money and keep taking, and when they do not apply it to your account, they turn you in to collections.

I have a 2013 Kia Soul I purchased new. Since I purchased it I have had an issue with the car hanging up when I shift it into reverse. It is an automatic. Ive taken it to the useless dealership I purchased it from and of course they cant fix it because the computer isnt throwing a trouble code. Its really frustrating when you purchase a new car and from day one the transmission hangs up and the idiots at the dealership cant fix it for you. I have stopped going to Folger and will go to another dealer for the next service and see if they can repair it. Anyone have a similar issue?

I had made mention to the sales manager, Nick **, after I had purchased my KIA Soul (2013) new(!) that I had this rough idling when I am at a stop light and/or a stop sign. I was told to make an appointment with their Service Dept. which I did on Jan. 10th. At first, I was told they couldnt find the issue (just idling, not in gear), but I explained to them they need to be in gear, drive it, and at a light - this would follow in just a minute. They did say that it did do this, and did a diagnosis to see if they could pinpoint the issue. But having to see what KIA would come back with, Bert who did this, the Dealership Crown KIA Service Dept told Matt who contacted me, that this was a normal operation for this type of engine? And now, nothing, it seems to be direct on how this was going to end or follow up for a fix and/or repair? Case # is ** and the contact person Ive been dealing with is Melinda. The dealership now tells me there is nothing to do or repair according to KIA manufacturer. Ive driven other Souls at other dealership, and they dont do this? Im just asking to have this fixed, as this is not the way the car should run.

I parked our Kia just after the last oil change and service. We bought a new van, a 2007 Toyota Sienna. I never even thought of trading for a Kia. The Kia was driven off and on. My next service was listed in miles from the dealership. I had no idea that there was a month limit too. It was about two and a half years and we were going to get it registered to put back on the road for our daughter. It drove fine to the dealership except when I slowed the RPM to stop, then it would cut off. There were no knocks, clicks, smells except for a woodsy smell that they described as old gas. They cleaned the old gas out, did a tune-up, put in a new coil and did an oil change. They said it still wasnt right so they kept it over night.The next morning I called and they told me that the engine was shot. They said cylinder no. 6 was dead. I had it towed to AAA, a shop that we trust. They just did a compression test and analyses. They said it was cylinder no. 4. I talked to another Kia dealership and had it towed there. I gave them permission to check further. They pulled the head, used a scope and checked. I was told that a valve was bent on cylinder no. 4. I researched this and found at that bent valves are caused usually by a jumped timing belt. It was replaced at 54,000. Later, this service manager called the other dealerships service department and said that it was cylinder no. 4, not 6 and that the rocker arm was broken and laying in the cylinder. That is not what I was told.

My 2012 Sorento w/ keyless entry has intermittent starting issues. Sometimes it cranks over fast and starts immediately. Sometimes, intermittently, it will groan, have a voltage drop that resets the A & B trip odometers and struggles to turn over. On three occasions, weeks apart it has failed to start at all. It just grunts. Thinking the obvious, a weak battery, the voltage reading from the battery posts (not under load) is still good. 12.5 to 13.2.. With a meter connected during the first second of cranking the voltage drops down to 1.9 volts and the trip odometers are zeroed out. Could this be a defective relay failing to cut all accessory loads during cranking, or a bad starter motor pulling significantly more amps that it should or a bad battery. The volt meter when driving at 40 mph reads about 14.3v. Thanks for your opinion.

I have a 2013 Kia Sorento. The paint is falling off and Kia wont do a ** thing about it. I payed 38k for this piece of **. Its the 3rd Kia I have owned. Never will buy this crap again. Kia you suck and I hope you go out of business. Rusty Wallace is the worst Kia dealer of all.

My 2011 Kia Sorento has been a disaster since day 1. I have replaced every door on my Kia Sorento, and now my engine has failed. I have full service history but Kia are saying that it was due to lack of care because there was only 1 1/2 of oil in it when they took it apart. Now I am no mechanic but I’m pretty sure a lack of oil is more likely to be an engine problem rather than a lack of care issue especially when the oil was checked by a car garage 8 weeks earlier before its MOT. Kia’s cars and warranty are a scam. Do not buy Kia. Google Kia Engine problems and you will see why.

2016 Kia Sportage is a piece of junk, too light for the medium snow we had... Mrcleveland Ward got stuck in small areas several times!!! I will l never lease a piece of crap like this again!!! Seems like I got stuck in light mush snow. No traction at all... Kia call me, when the ** salesman leased this to me it was in April 2016. Wet day...

Bought my 2015 Kia Sorento in March of 2017 and have had problems with it pretty much right away. Started with my key fob. The driver door does not recognize my key fob and I have to either open the passenger door to unlock my car or hit the fob multiple times before the drivers door opens. Ive replaced the batteries and it hasnt helped. My alternator dies at 66K miles, which I thought was ridiculous. I called Kia to see if they would grant any good will since I was out of warranty and they did nothing. Claimed they couldnt help since I was the 2nd owner. In my opinion, it shouldnt matter if Im the 2nd or 5th owner. The car only had 66k miles on it and the car was bought from a Kia Dealership in Buford, GA. From a dealership, it wasnt a private sale. No reason other than Kia is garbage that an alternator should die at 66k miles. And now, my window doesnt work. I rolled down the passenger side window this morning and it wont go back up. Im bringing it somewhere to get it looked at, not Kia. It looks like the motor is no good. Of course it is, its a Kia. Well, Ive learned my lesson with Kia cars and hope you will learn from this review. DO NOT BUY KIA!

From the minute we signed the lease on our Kia, weve had nothing but trouble with customer service. The car itself has functioned just fine, however, there were numerous issues starting from dishonest salesmen misrepresenting car features (which I luckily caught during lease signing, which made it a 6-hour ordeal). I suspect they intentionally delayed the lease revisions so we felt we had already invested too much time to leave. I wish we had just left and gone elsewhere. Once we took the car home, the sales manager called to let me know they had accidentally leased me the wrong car, and that they were getting an identical replacement for me. At which point I had to re-sign all of the lease documents two days later. While this may be dealership-specific (Casey Kia of Newport News), issues with customer service seemed to be prevalent throughout the organization. Employees have no accountability and make no effort to troubleshoot or find a solution. At the end of our lease, we bought out the vehicle. We paid online in-full and faxed the odometer statement. Though after 6 weeks, they said they didnt receive the fax, so we re-sent it. Still nothing. After my third call and demanding to speak to a supervisor, they *finally* offered me an esign option via email (despite having been told there was no email option on previous phone calls). I am hopeful that the esigned doc goes through, as our vehicle registration needs to be renewed, and Kia wont release the title without it (though they were happy to take our money). If there were issues with our documentation, a customer service team member should have reached out promptly instead of waiting for us to discover the delay. I am very glad that I will no longer have to deal with Kia going forward, and I will definitely be purchasing a different brand of vehicle when it comes time for the next one.

My wife and I had a horrible accident when our Kia Carens turned over 4 times and insurance estimated its total loss. The air bags never opened and accordingly, we have various serious bone fractures. My jaw is broken and I have to be operated on in 2 days time.

The passenger light would remain at the on position when a 130-lb. passenger is seated. The dealership, after three attempts to have it corrected, stated that the car system is not at fault. I was advised that the passenger should buy a lumbar support to move the passenger further into the seating area and that the passenger should not cross legs. This would result into safety issues if involved in a crash.

My wife was in an accident on Monday, 10/31/11 on Hwy 741 and her car was totaled out. My wife has developed pain in her neck and back area, now her chest. During this accident, none of the airbags deployed at all. We had a wrecker driver take our car to a body shop in Forney, Texas and the manager showed us 5 other cars that were Kia that had the same problem to where the airbags havent deployed. Is this a defect in the system? My wife could have been in a very serious situation or even killed in this accident. We put our trust in these cars when we purchased them from the dealerships and later we found out that they are not working properly.

2016 Kia Soul. I purchased this car in Oct 2015 with 8 miles on it. I was so happy to have a new dependable car or so I thought. Less than 100 miles in the AC had a terrible stench and there was a noise in the rear suspension, axle when going over bumps. I was told the problem could not be replicated and maybe the car just needed a break in period and me being a woman with a life threatening illness I was like OK. See with Lupus I have to be careful not to get stressed out as that irritates my condition and furthermore I had just had a bout with almost dying from lupus complications and the last thing I wanted was to be upset or frustrated. So due to this I take everything lightly. My biggest mistake!!! 2yrs later those 2 problems are still there and far worse than before and now I have since acquired more issues with my Kia Soul. Mind you there is only 10300 miles on the odometer in roughly 25 months of ownership. So here are the new issues, 3 recalls in 1st yr, rattling in rear around back door, a stalling or dragging in engine when I press the window buttons up or down, absolutely poor gas mileage, car jerks forward when Im at a stoplight or stop sign while my foot is on the brake, grinding noise when braking like there is no brake pad left when clearly there is, very poor quality craftsmanship with the interior, road noise is awful and Bluetooth and hands free calling work intermittently. I am so disappointed in every aspect of my purchase and ownership of this Kia Soul and I wish I had not purchased this piece of junk. Im waiting on Kia to call me back as my case got escalated to whomever, not sure what that means but Ill wait and see if they are willing to stand by their product. As of right now I would not recommend anyone buy anything from Kia. Not even a free muffin or donut. I put $5000 down on this car and now Ill lose all of that plus 2 yrs of payments if I decided to sell. What a mess, everything about this purchase from the start was a red flag. I should have walked away but I needed a car to get me back and forth to my doctors appts as I was literally fighting to stay alive and believe it or not Im still in the fight of my life as doctors can not get my lupus under control and my health is more down than up, but Im hoping that I will not have to fight with Kia to make this right. All I can do now is put my faith and trust in God, let go and allow for him to work for me. My advice to all potential car buyers is steer clear of Kia until they iron out the kinks and stop lying about gas mileage or their supposed JD power awards. This car is just not worth what I paid for it and the problems scare me into thinking this vehicle may let me down during one of my lupus episodes and my life will be at risk due to all the problems. If I could turn back the hands of time, I would drive right past the Kia lot. Dont make the same mistake I did, run in the opposite direction of Kia and keep running, dont slow down. Dont stop and dont look back.

I have also had major problems with city gas mileage and they refuse to acknowledge. When they do the consumption test, they drove it primarily on highway and/or under optimum conditions and are claiming it got over 30 MPH average. But I have been keeping records nearly since I purchased the car and can show my gas mileage has consistently been less than 20 MPH. I am also having problems with my car doing weird things when shifting from reverse to drive, and again, they are claiming they cannot replicate. And finally, the car computer evidently has issues, as unusual things regularly happen with the heating/air system randomly switching itself into a different mode than I left it and the audio system switching mode and channels (reverting back to the lowest FM channel as would happen if you took out the battery). Bought my car at Dulles Kia in Leesburg and have received the worst possible service, especially from the service Manager who accused me of lying and told me he believed from the beginning there was nothing wrong with the car. But I bet if I wasnt under warranty and took the car in with the exact same issues that theyd be jumping to fix all my issues.

If youre thinking of buying a Stinger...DONT! Multiple defects, 4 recalls ALREADY, rust coming through paint and chrome. All around bad decision when I bought this car. Save the hassle, save your money and buy a different brand of car. Managers and service department cannot seem to communicate so Im hiring an attorney to get my money back for this overpriced piece of metal. Paint job really sucks. I have cracked paint from front windshield to back windshield and was told not to wash the car! Are you kidding me? Most expensive car Ive ever owned and I cant even wash it?! Im so done! I want my money back!

In August of 2012, it will be 2 years that I have owned my 2011 KIA Sorento. I bought the vehicle brand new. 3 weeks ago (at 30K miles), my 4 tires had steel threads poking out and the tires were very thin. The Sorento was also pulling to the right, very bad. I contacted the dealership, telling them that their manufacturers tires were bad and demanded they replace them and fix my alignment. Kia told me that it could have done 12 months prior, but that I am out of luck now and have to pay over $200 to get it fixed right. So, I went to another big time vehicle mechanic. They did my alignment and they also mentioned that the camber bolts needed to be replaced/fixed, but that would have to be something KIA needs to do. This place did do my alignment, after I forked over a thousand dollars for 4 brand new tires at Discount Tire Co. So, Kia Corporate Service told me to bring the vehicle in for a checkup after I told them what the other mechanic told me. After Kia was done, they hit me with a charge for another alignment! I explained to the guy that we had told him from the beginning that we had an alignment done and that we did not authorize this. Then, Kia told me that the camber bolts were installed backwards and the mechanic had to fix that too. I told the guy, How could that be? The other mechanic never even touched the bolts. After I was forced to pay in order to be able to drive it off, the Sorento went back to pulling off to the right again. So, back I went to the dealership today. I took this Kia service guy for a test drive in my Sorento. This guy said that driving down our bad city roads just makes it seems like our vehicle is pulling off to the right. That there are a lot of bumps in our city roads. The service guy said they will take another look at our Sorento, even though as he said, There is nothing wrong with it. Kia also refuses to give me my money back for the other alignment that was done, which the vehicle did not need. While there, I met another customer who had just gone through the same, exact thing we are now going through. She has hired an attorney and gave me the name of her attorney.

I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that cant happen. I told him, No Eric said 60months @320 its a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasnt going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasnt happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesnt mean anything I dont feel that is right .This isnt the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it cant be done yet the manager gave us a discount because it was a 2011 and the finance guy didnt and wouldnt sale it to us at what the manager and sales person quoted us.

Worse car (Kia Rio) ever to buy. Anyone thinking of buying a Kia... DONT. Worse customer service, cheap cars. Bought mine in 2003 after 120,000 kms needs a new Transmission. Door locks are faulty and should be recalled. I have had problems yearly with brakes. I wish there would be a lawyer doing a class action lawsuit against Kia for ripping off so many people.

The commercials are so inappropriate--women in barely nothing! There is enough trash on TV without you, all, adding to it! My children watch those commercials. You should wait until after they are in bed if you want those kinds of commercials! I will never buy a car for a company that needs to use scantily-dressed women as a tool to get sales.

My Kia Sedona has a lot of road noise. We have changed the tires and it hasn’t helped at all. I don’t know if it come from the doors and windows leaking or from the tires or maybe something else. The Kia service center is not open to helping with problems or getting things fixed.

We bought the car in 2006, since that time we have taken the car in many times for mostly bad electrical problems. Each time they so call fixed temporary, then next time more charges and waiting for parts that never came in, and/or new workers didnt know what was going on. This Friday taking car in for oil and burning smell in dash board, guess what, $89.00 just to look at, oh maybe even more. We are done with Kia.

I have put up with 5 years of extremely poor customer service and vehicle service with KIA, Northland, Calgary. I have completed numerous surveys outlining my negative experiences and have never heard back once from KIA Canada. This last issue started on May 22, 2014, when I brought my car in for regular maintenance and to get the the defrost fixed as no air was blowing through the defrost vents. When I left I was told they had to order a part. I brought my vehicle back on June 13th. It was in the shop all afternoon. When I picked my car up I was told it was all fixed and right on the invoice it states retested all good. When I got in my car it was exactly the same, it was not fixed at all. Shane, the manager, came out and had a look and witnessed that the defrost was not working at all, no air was coming from the defrost! He changed a very dirty filter in the glove compartment. Of course I was very angry that I was told it was fixed and it was not, as the previous year I had the exact same experience but that time I had to bring my car back 3 times before it was fixed. Twice I was told verbally and in writing on the invoice, the problem was fixed when it was not. That is another KIA experience for another time. At this time I was told they would order every part possible to ensure it get fixed as now they are not sure what the problem is. So Shane said they will call when the part the comes in which should be within the next couple of weeks. I did not hear back from KIA at all. Finally I called KIA on Tuesday, August 26th (almost two months later) and spoke to Shane. He stated he would find out what was happening and call me back later in the day or first thing the next day. No return call, I finally called on Friday August 29th at 5 PM. I had to leave a message as all agents were busy so I left a very pointed message that I expected a call back regarding my issue. Their message indicated they were open till 5:30 PM. I did not get a return call from Shane until Monday at which time I was told the part would be in Tuesday or Thursday for sure and he would call me on one of those days to set up a time to come in. NO RETURN CALL YET AGAIN. I called today Monday, Sept 8 at 4:30 PM and spoke to Shane. And yes I was beyond angry, it is now snowing and cold and I have no defrost in my vehicle. I Do not believe the part was on back order. I do believe they did not order the part. Even if it was on back order not once was I contacted over the summer nor were calls ever returned as promised. I have had to initiate every contact during this whole issue. This does not really surprise me as the last 5 years (for warranty) I have dealt with much of the same and worse. I will never buy another KIA based on the horrible customer service and the apparently incompetent mechanics they employ. After all this time I even question whether or not the maintenance they say they do is actually done.

The sub frame collapsed and the axle snapped while she was driving. The front tire was forced into the bumper of the car damaging the tire along with the fender. Upon research a sub frame recall SC075.a rep. It took over 3 weeks to get approval for the recall repair, then another 10 days to get all of the proper paperwork completed and the car was towed to a local dealership by Kia for the repair. Parts were ordered repair completed about 10 more days. When the recall was finished, we were told the car needed additional repairs we were overcharged by about $350 by the dealership. Per advice of our family mechanic we arranged to have the car towed by AAA to his garage. I arrived at the dealership to find that the tire and the damage to the body of the car had not been fixed. In addition, the car had been sideswiped! The passenger side door, rear view mirror all damaged. Dealer says it arrived that way blaming the tow truck contracted by Kia did the damage. I dont know if it was the tow truck or our local dealership caused the damage. When our mechanic did the repairs he noticed the dealership never screwed on the bolts that hold in the sub fame. I was told to send pictures to KIA National Services. I sent the requested pictures with no response. Two weeks have passed no response.

After just a few months of driving my KIA I noticed spots in my paint. I took it to the dealer. They said it was from tree sap and that the warranty didnt cover it. There was a couple employees of the dealership that told me not to give up as management knows there is a problem with the paint, but they dont know how they are going to handle it. Everyone that I have shown the paint to outside of Kia has said it is poor paint because whatever caused the spots went right through the clear coat. I am sixty one years old and this is the first car that I have ever had that had this problem. I dont park under trees, even though with previous cars I did and had no problem. I always keep my car washed.

Love my Sorrento; on my second one now and drives and handles fantastically; KIA dealer has great service too. Love that it has Apple Car Play and has a much larger screen now too; I can see my Google Maps, etc nicely!

I bought a 2021 KIA Stinger and they have an Important Safety Recall. I have been on the phone with the Service Manager at KIA in Frederick, Maryland a few times today and I have been on the phone with the KIA business office most of the day, trying to get a loaner car till they can fix my car which is not till Monday. They are REFUSING to give me loaner car. I have a fulltime job and a 3 year old and they are just flat out saying we will not get or give you a loaner car. I am so upset that they are holding me to get a rent a car for a RECALL they have. The service manager at the KIA in Frederick, MD is so rude and nasty she has no right being in the customer service field. I have never been spoken to as I have been spoken to today by both the service manager and the recall department at the business office. I have reached out to the BBB and I am now speaking an attorney just in case my car breaks out in flames. The paperwork clearly states the following Park your vehicle outdoors and away from other vehicles or stretchers until you have the recall performed. And they still will not give me a loaner. This is unacceptable. I hope anyone that is looking to buy a car stays clear from KIA automobiles.

I have a 2012 Kia Soul with 14,100 miles on it. Every few months the battery loses a charge and has to be jumpstarted. I had it towed into the Kia dealership and they tell me (for the 12th time now) that I dont drive the car enough! We are on our 3rd battery, which required me to fight like crazy to get Kia to pay for, and its since again in the shop for another battery replacement! Today I was told I need to drive the car 2 hours a day to keep the battery charged AND I cant keep the car outdoors in the winter because the cold harms the battery! Im sorry but this car is for my college student daughter, where the heck can she park a car indoors in college? I really am disappointed in Kia and the dealership for not trying to find out the issue with this car! I will never buy another Kia again!!!

I am so disgusted with the language in your commercial on American Idol. I hope someone in your company goes to jail. How do you think I or anyone watching would feel if Ford Chevy or Toyota, Coke, etc., used language such as that used in your commercial last night. Which so called genius, I wanted to use a worse word, decided to use one of the most profane word sets in the English language as a descriptor of your product. I would have considered a Kia as our next car. As of right now, I would never enter one of your showrooms. You owe America and me an apology. What a shame. You are better than that.

2017 Sorento engine seized in October of 2018. Vehicle is sitting at the Cooper Kia dealership in NY. Rewind. Vehicle had a slight knocking sound. Husband calls dealership and states that oil change was already scheduled following day and they say bring it up on Monday as it was Friday. Oil change completed and drove car home. A while later went to run errands and horrible loud knocking at this point. Call Kia and they say, Drive it up to us. Um ok. Not even 5 mile out of my home city and the freaking car dies on the highway, my husband driving and me following. Had a hard time getting it off to the shoulder and waited for roadside. Kia calls following week and says they need maintenance records before they will inspect. Faxed them over right away and charge me to take the valve cover off. Then then say engine needs to be replaced at my cost! No way!Under warranty with 32,000 miles. Kia said that oil changes were not legit. They said that because the VIN number not on the receipt, no good. So I argued the fact that the license number on all receipts could be traced to DMV to verify. Duh. Back and forth arguing and they finally decide they will honor warranty engine replacement but my husband has to pay for labor about 1,000. Uh ok. 9 months have passed and engine on backorder.Call in every month to see status and no one really knows. Kia consumer affairs had the third now rep that just called to see what’s going on. Really? You’re calling us. Billy from Kia consumer says that it doesn’t look like the engine will be in by the time the lease is up. So I’m paying for a vehicle and carrying full insurance that I haven’t driven in 9 months. He proceeds to have us contact KMF and the dealership to try and get out of the lease. We’ve asked to get out of the lease several times and denied. KMF said, Don’t call and ask us as it is solely up to Kia and the dealership. Ridiculous runaround and fed up with the terrible lies.Received a campaign letter about software issue and knocking engines to update in February. Maybe if the stinking sensor worked and warned people beforehand they could fix issues before disaster strikes. Or perhaps stop making the darn crappy engines and blaming consumers. What a disappointment. Husband went up to get plates off vehicle last week. Contacted BBB and attorney general. We shall see. I don’t want this SUV back. Never buy a Kia and don’t let them convince you that it’s your fault. FYI number 4 cylinder misfire code and crankshaft misaligned. Kia, your engines suck and you know it. With all the lawsuits and recalls, don’t be surprised if they go belly up in the industry. Awful experience.

Bought my Kia Rio in 2000 from Bert Ogden in Mission Texas. Had problems with the car stopping while driving the car. Worst experience in the expressway. Then I also had the problems with sludge on motor which end in overhauling engine then had the same problem with the car stopping while driving. Still 2016 trying to getting it fix, new alternator, new starter, overhaul motor, new battery and still having the problem. It’s just a piece of junk. Dont recommend this vehicle at all. Will never buy any Kia vehicles.

Our 2013 Kia Sorento w/ 46,963 miles had engine failure at 55 mph. Towed to a local mechanic who diagnosed oil pump failure. Had it towed to Austin dealership and researched Kia problems and discovered that Kia began a recall on 06/22/2017 on the Theta II GDI engine due to manufacturing errors that left metal shavings which occurred at the Montgomery, AL plant for MY 2012-2014 Kia Sorentos. Kia service manager in Austin says ours is not part of the recall because ours has the Theta II MPI engine. Said we could drop the oil pan to look for shavings ($195) and main & rod bearings to look for damage ($400) but we still wouldnt be eligible for repairs. $6800 to replace w/ another Kia engine? I think not. NHTSA has an open investigation on the scope and timeliness of the SC147 recall. There are also many complaints listed for engine failures.

Why did my valve stem for my 2010 Kia Soul break? This will cost me $200.00 to replace. I love driving my little Kia. I was told Montgomery Kia/Chevrolet Preston Hwy Louisville KY personnel that, it is not covered under bumper to bumper warranty. They said that it is manufacturing defect and it was not broken by them. The stem is not covered by the warranty. A reason why it broke is that a long stem air hose chuck was used to replace the air. Individuals wiggling the long extension air chuck can bend and break off the computerized air valve. I believe in keeping good air pressure in my tires saves gas and tire wear. I believe that whether I had used or service attendant had used a shorted air stem chuck on this valve stem to this tire. It still would have broken off. And when the air hose extension chuck used on this tire, air hose was removed for air stem of this tire, the stem came with the extension chuck. This tire on the driver side front has several times registered air pressure was low on my dash lights the last six months. The tires on vehicles sometime lose air pressure. The weather changes from normal temperatures to lower cold temperatures.I was told by one of Montgomery Kia technicians that this is manufacturing defect of the company that makes this computerized valve air stem. While I was making an appointment with the dealership to replace the defective stem, the air stem on this tire had lost air pressure while my Kia Soul was in motion on the highway. This would be considered a blow out. As my Kia Soul was sitting still, the tire went flat immediately.I have very good records of service done on my Kia, which all recommends service checks have been done at Montgomery Kia. The manufacture defective valve stem broke and deflated at car service station. I had them replace the air stem with regular valve stem, which since 2008 most vehicles have this feature letting you know when tire pressure is low. This is a very good feature on my Kia. By the way, if anyone has a Hyundai 2008-2012, you have the same computerized valve stems in your tires like mine. Valve stem on a tire before 2008, you basically had to rip up the metal rim of a tire or unscrew the core of valve stem out for a tire to go flat, not because the valve stems were manufactured with defect parts. The computerized valve stem to me has alloyed (metal) fatigued. I believe in safe lighter vehicles, but you need dependable tires, rims and valve stems on the vehicles. If your engine blow-up, you will come to a rolling stop. If your computerized valve stems break on one your tires, you may be in an accident.If this manufacturing defect from a company that produced this computerized valve stem to me, should this be a recall from Kia. How many vehicles that are on the road that this company manufacturing defective computerized valve stems? How many Fords, Chevrolets, Hondas, Toyotas and Kia on the road today?

I noticed about a year ago that my backseats were wet. I thought my child spilled water. However, they were really wet again about three weeks ago. Within the next couple of days the floorboards were soaked. It has rained a lot lately. Someone rarely sits back there so no telling how long this has been going on. I called the dealer and made an appointment on Friday for Monday morning. I was told I would need to pay an evaluation fee of $125.00. I have read that this is a problem with this car and other Fortes. They said it was the seal in the tail lights. Of course not covered by the warranty. They have replaced my tail lights in the past. How do I know that they did not cause this when they changed them. My car is so wet it fogs up and ice is on the windows in the mornings. They replaced the seals and sent me on my way ($230.00). I got home and noticed that the tire well (with no spare tire) was full of water. I cannot get this water out of my car. Also realized that my back windows will not roll down. I have done regular maintenance on this car at the dealer since I purchased it. You would have thought they would have noticed this when they do their inspections or when they changed the bulbs. I think they knew this was a problem with these cars. They should have done a recall or at least tell you they need to be replaced after a couple of years. Now my car is ruined and I will never get this mold out of my car. I purchased this car in April of 2013 (almost six years ago). While I was waiting for my car to get finished they had a salesman trying to get me to buy another car. He was trying to say that the sun caused the seals to go bad. Dont know what makes them think I would buy another Kia ever after this. I took it back to the dealer that night asking for suggestion on how to get all this dripping water out of my car. The back seats of rust stains now from the water. The trunk is growing mold under the carpet and on the well hole. They are suppose to call me back today. I have not heard a thing from them. They should have paid for this to be fixed. Had I brought it in the first time it would have been still under the warranty. I have been a loyal customer. I have replaced my tires twice there (which the first set went bad right after the warranty was out on them too). I have the weather mats in the car and in the trunk. I am in the trunk a lot. The mat was never wet. I had no reason to pull it up and look in and see that everything under it was wet and moldy. I did notice a mildew smell a few times in the car. A coworker asked me about a month ago if I had had any real problems with my car. If I had known about this I would have told him to stay away from Kia. I paid cash for this car and cannot afford to make payment on another one but if and when I can, IT WILL NOT BE A KIA. Shame on you Kia!!! I have seen several post about this problem on different websites. You know this is a problem and have done nothing about it.