I loved my vehicle when I bought her, she was pre-owned but very well looked after, one of the reasons why I bought her. A couple of months after buying the vehicle, one of my tenants, who I did not know worked for a Kia dealership, came over to me and asked if she could give me a piece of good advice. Sure, I said, always open to good advice. Little did I know that the advice she gave me would turn out to be the best advice I never took. She told me to sell the Kia Sorento because it was going to give me endless trouble. Since she told me I have replaced a gear box oil seal, cylinder head gasket, radiator water bottle (took Kia month and a half to get me a replacement water bottle), 2 radiator water hoses, radiator, crankshaft pulley bolt, and most recently a thermostat, where again Kia took 6 weeks to find me a spare. Like I said, I love the vehicle, but I will never buy another Kia as long as I live.

Kia has very disappointing customer service. I bought my Kia back into 2012. It is a 2013 Kia Sorento Ex. I have approximately 89,000 miles on it. My oil check light started coming on and off (it would flicker). I brought it into Kia and they said that my oil pressure sending unit is failing and that is why the light was going on and off and it would need to be replaced. They quoted me it would cost between $800-900 to fix. However, when I bought my Kia I got an extended all power train warranty good up to 200,000 miles. They said that it wasnt covered under the warranty though. Even though the actual part cost is $25 (where its located in the engine is why the labor is so expensive), but if you read the reviews of Kias, this is a huge failing part of the car. Many people have issues with this and its very common in kias. So why wouldnt they recall the part? They recalled them back on the 2011 models, but not the 2013. They are still a big problem. If this part fails, my engine would be destroyed. So then does Kia cover the cost under my power train warranty? Its a joke. When I called Kia to complain of this issue, they couldnt give me an answer after I asked them this question. It failed on my car while it was parked in my garage. I woke up to find an extreme amount of oil on my garage floor under my car. Checked my oil and there was zero in it. I had to have a service come to my house since my car was unable to move without ruining the engine. After replacing the part and labor it costed me $502.00. I would never buy a Kia again.

Purchased a Kia Rondo EXV6 in May 2008. Have had ongoing issues with the transmission which we started to notice around 71,000km. We brought the car in, they didnt find anything wrong. We followed our required maintenance plan and my husband is very particular about high maintenance for our vehicles. My husband purchased the extended warranty. At the time we purchased it he was told the extended warranty covered the car as though it were brand new! My husband specifically asked if the transmission drops out of this thing at 199,000kms, will it be covered? Answer was an emphatic “Yes, for sure! Guaranteed!”That was a lie. We repeatedly brought the car into two different dealerships with transmission complaints. And until last summer, the dealerships diagnostic tests deemed there was no problem found. Each time we had to pay over $100 for the diagnostic only to be told they didnt find a problem. Last summer, there was finally an acknowledgement that they found a problem with the transmission during their diagnostic. We thought “Wonderful, it will finally be fixed!” No such thing. We found out the dealership had to report to the Kia Protect extended warranty insurance company and received permission from them. They sent an adjuster out to test our car. Of course the adjuster said there was no issue and refused the repair. Approximately two weeks ago, the heater and the heater blower went on the car. We were in an extreme cold alert in our area during that time. I brought the car in for repair and once again reported the problem with the transmission. This time I pinpointed what gears were slipping when shifting and it was getting bad. We received a message from the dealership - they confirmed the transmission was not shifting properly. They indicated they would have to put the claim through the extended warranty company and then wait for approval. In the meantime, they temporarily fixed my heater so I could take my car. The next week the heat went again and at the same time the dealership asked me to bring the car in for inspection by an extended warranty company assessor. The assessor acknowledged the problem with the transmission and said it needed to be fixed. He commented to the dealerships service department that our car was in really great shape and it was worth doing the repairs because it was in such great shape. We were relieved and happy. We thought this meant the transmission would FINALLY be fixed. The next call we received was from the dealership - they asked us to bring in our proof of maintenance paperwork as the EWC (extended warranty company) was now saying they would reject the repair because we did not follow the recommended maintenance. We did the required maintenance as outlined in our Owners Manual and as advised by the dealership. We brought our paperwork in. The next call we received was from the EWC. First they tried to argue with my husband about the recommended maintenance. My husband argued that we performed our required maintenance and that not doing the recommended maintenance did not void our warranty as it wasnt a requirement. When the EWC saw this angle was not going to work, they told my husband that the car was only worth $2500 and the repairs would cost more than that so they would not approve it. My husband argued and we looked up the black book value of our car. We found a car with approximately the same kms was worth at least $4000 more than that. I took to social media to vent my frustrations and suddenly my husband receives a call from an ombudsman from Kia Canada. He spouted the same crap as the guy before. I again took to social media and then my husband received a call offering us a discounted rate of $900 to rebuild the transmission and this would include the repair of the heater and heater blower. We refused. We dont believe this company is being above board with us. They are not honouring what we were told when we purchased the warranty. This warranty is a scam. If they have no intention of repairing the vehicle then why cover it until 200,000km?!! This company should be reviewed by the government for the sales of these warranties.

Disappointed customer. I thought I was making a smart choice when I bought my used 2011 Kia Sorrento (Liberty Ford) boy was I wrong. The reason for the purchase I needed a reliable car as I drive 500 miles a week from home to work and with Kia having a 10 year 100k mile warranty and the car only having 70k miles on was to me at the time a no brainer. I had the car a little over a year and the engine went. I did purchase the extended warranty from Liberty but because it was a Kia they could not work on it and sent it to Bedford Kia for inspection. After numerous phone calls and even an in-person visit, they had my car for 52 days before it was fixed and returned to me. They put in a new/used engine that had at the time 65k miles on it so I thought once again I was in good shape, well I was wrong again. This engine lasted 11 months and 22k miles and because I was over the miles, I was told in not so many words - sucks to be you right now, you will have to foot this bill. I also want to note this engine quit on me as I was slowing down for an accident that was on the freeway. I was going about 60mph at the time, tapped the brakes to slow down and the engine quit. I had to limp the car from the high speed lane to the berm with no power, it was a very dangerous situation at the time. I am just trying to understand as a customer that had 2 bad engines where the accountability as a manufacturer is? I do understand warranties but all I was looking for was someone to say we understand and give me some kind of help. I wasn’t looking for Kia to pay the entire bill but 2 engine failures engines that only made it to around 80k that were not my fault some help would have been nice. All toll right now I have around $6.200 invested back in a car I only paid $7,400 for. As a single father of 6 working 2 jobs this was a bill I did not need. With all this being said I would like to thank my mechanic at Done-Rite Auto who treated me as a person first and a customer second by cutting his price on labor and parts and had the car fixed in 3 days as opposed to the 52 it took Kia to fix it.

I first want to say I gave 1 star because it is required before submitting. I purchased my 2013 Kia Rio LX brand new at the end of 2013. I have had several problems. All four tires keep going flat. A squeaking noise every single time I drive it. The air conditioner not working correctly and has a foul smell when it is on. Recently, I went in for my 3000 mile oil change (so I could keep my warranty up-to-date) and I was informed of the following: the rotors, breaks and the housing for the breaks are rusted out. In addition, the tailpipe and the housing holding the tailpipe to the car rusted and the bolt holding on the timing chain and belt in the motor, yep RUSTED!This car was brand new when I purchased it at the end of 2013. When I contacted Kia and got a case number, they came back and said, this is normal wear. How can this be normal wear this car is about 3 years old. I would expect this from a car that was 6-10 years old. THIS is a public safety issue. IF any part of the brakes fall off while driving, this will cause an accident. IF the time belt/chain becomes unattached-this will cause an accident. If the tires leak too much air while driving or burst, this will cause an accident. In addition, there is a computer upgrade kit that should be installed in every car, however, since my car is NOT having issues that warrant the upgrade, then it is not available to me. My car does not have the light on or making the acceptable noises to get the upgrade. I have taken the car into the Kia Service Department, they state they can not pinpoint the slow leak issue with all 4 tires. They put air in them and cleared the sensor-but would not look into further or try to fix the issue. They did not fully inspect the air condition issue, because they did not have enough time. DID I MENTION THE CAR WAS THERE FOR 6 HOURS??? And the rust was normal wear. I do not care where you live in the US or Canada, a 3 year old car should not have rusted out like this car has. The 10 year/100K mile warranty is a scam! They have loopholes in every corner. I am disabled, have limited income and I got ripped off by Kia. I will NEVER EVER buy another Kia again!

I have had one problem after another since I first bought my 2011 Kia Rio one year ago. The day I purchased it I didnt even make it home before the check engine light was on. Last month the car began to shake, jerk, sputter and did not want to accelerate. Loses power at times and this is very scary in rush hour traffic. Check engine light flashed then stayed on. After getting it checked the code read multiple misfires. I have had a tune up and 2 of the 4 coil packs changed when they went bad. After getting new spark plugs the problem still was not fixed. Thinking maybe I got bad gas I got the fuel system flushed. Still not helping so I went ahead and got another complete tune up, throttle body cleaned, fuel injectors checked, all from a reputable ASE certified shop near my home because the car doesnt want to accelerate and wont make it very far. After all these the problem was still not fixed. I took the car back to the same shop because they did not know what was going on. It turns out this particular make and model has a TSB (technical service bulletin) that affects the electrical system. The shop did all the work for Kia and is for certain this is the problem. They feel that since Kia knows about the alert they should fix the problem. The shop kept my car for 3 days because they were determined to figure out the problem. When I called the Kia dealership they said they would not fix it since my car is no longer under warranty and it is not an official recall. When I went in person to present all my evidence and invoices they would not hear me out unless I agreed to pay the $100 an hour fee to diagnose electrical problems. My car has been deemed unsafe to drive and was towed back to my home for now. How dare they know about the issue and refuse to fix it. I have spent so much money on this car not to mention paying car notes when the car cannot be driven.

I own a 2014 Kia Sorento, and I love all the staff at the dealership where I have my car serviced however I will never purchase another Kia again. My car has just over 100K miles so I am out of my warranty. On 4/7/20 my left wheel speed sensor failed costing me $657.35. Then, (16) sixteen days later on 4/23/20 my fuel tank sensor failed, costing me $463.61. Then, on 5/6/20 my right wheel speed sensor failed cost me $513.32. In less than 30 days I spent almost $1700 on repairs. These sensors should not have failed like this. I have owned numerous cars and I have NEVER had any of these issues. Kia has a long history with these same wheel speed sensors failing specifically in the Sorentos and Sedona models. After many recalls on earlier models, now they only fail after the car reaches 100k.Kia advises me today that there is absolutely nothing they can do to help offset the cost of their failing parts. I was advised by the young lad on the phone that parts don’t last forever and cars need to repaired at times and that’s just how it is. Kia is a total disappointment and should be ashamed in how they treat their customers. Kia has been priding itself on how they have helped out during the pandemic, however their faulty parts put their employees, customers and me at risk on 3 separate occasions.

To understand this KIA dealership in Burton UK, I need to back up a bit. I saw a car on the internet and arranged to view it. On the agreed day I checked to make sure that he car was still available and they said yes. I set off by train from Coventry UK. I had to change at Birmingham UK to catch a train to Burton. At Birmingham I got a call to say that the car has been sold. This sets the background to my subsequent dealings with KIA in Burton. They apologized and promised to let me have first look at another car. (With hindsight, I should have declined.)I did look at another car, the salesman told me that the car had had only one previous owner who gave up the car because he had epilepsy. We negotiated and agreed on a price based on what I had seen of the car and what I was told. He told me that (1) the car will be checked over and serviced (2) I will have two year free service in 2015 and 2016. When I received my V5C form from DVLA, it had two previous owners. I sent a text on 17/11/14 to the salesman and he did not reply to my query that he told me the car had only one previous owner from October 63. He did not reply.One morning as I was driving along the road I found that my windscreen washer had frozen. The temperature was barely -1 deg Celsius. When it thawed, I noticed that instead of the normal windscreen solution, it was pure water. Alarm bells started ringing. I checked the Service book and it was not stamped. I then wondered why the boot light has never come on.I wrote with a list of complaints to the CEO of KIA including that the car had not been serviced. My complaint was passed on to the customer services department saying that the garage was only obliged to top up the windscreen washer (with water by implication) and not to introduce a solution that lowered the freezing temperature of the windscreen washer. I found that astonishing. On the question of previous owners, because I had no documentary or audio evidence to support what I claimed was the gist of the conversation, that was dismissed. Apparently the bulb in the boot and had burnt out from use... by whom I wondered? They asked me to return the service book so that they will stamp it. I refused. I asked whether the two year verbal agreement on servicing the car still holds. No reply. I am intending to send it for servicing and bill the garage and if they refuse to pay, Ill try the small claims court. I paid for the car based on the information given to me which they deny. What should I do? Can I ask for my money back or reach some form of compromise? I also tend to write to KIA in Korea to complain. I suggested to the customer services that the point that the service book was not stamped is evidence that it was not serviced. There was no counter argument. The scan of the service document carried out had no page number so it could have been written any time. What can/shall I do? Anyone have the address of KIA in Korea?

I like the Kia Sorento because it is very good on gas and is easy to drive. It has a lot of space in to sit four people comfortably. It is a great car to go on vacation in too. I would make it have a large backup camera installed in it. And also the gas tank door would work all the time. Also a have handle on the front near the windshield for older people to be able to use it to get in and out with. The car has a noise in the motor but the dealership says they cannot find anything wrong. My mechanic says there is something wrong with the timing chain. All in all it is a good riding car.

I purchased new First Edition Kia EV6. The first editions came with a free home charger. Unfortunately, it was not with car when I drove it off the lot and the dealership had no clue on how to get it or even what the process was. I have contacted Kia corporate twice with no help and even contacted the company that is supposed to ship it with no help. No one at the dealership or at Kia has any definitive info on this program. Buyers of the EV 6 are left with being able to charge their cars at home. It’s an egregious process and someone at Kia needs to step up and give customers valid information.

I love the Kia Spectra because of how it saves gas, its a very comfortable car. Its compact, enough room inside to fit five people with plenty of leg space.

In January 2008, I bought a 2007 KIA Spectra from Kia Brampton, with a 5-year or 100,000-km. warranty. All went well until December 26, 2012 when the vehicle was at 99,950 km. The oil light started to come on and off. It was towed to KIA Brampton where they declared the vehicle okay but proceeded to empty the oil and place clean oil therein. I was told to return the vehicle every week for check up which I did every week until March when KIA finally confirmed that the vehicle did have problem. Then they told me they will contact me after they get in touch with KIA Canada. In March, they took in the vehicle and claimed to change the rings, which they assumed was the problem. However, within two weeks, the same problem resurfaced and I took back the vehicle to KIA Brampton. The car was checked and we were told by the Service Manager that the change of the ring was a goodwill gesture and the warranty has expired and in general, when vehicles reach the end of the warranty, KIA seems to think that people want to con them to recondition the engine and hence they would not be able to help us. KIA Brampton recommended that we contact KIA Canada re the problem.I contacted KIA Canada about the problem and was told by the Customer Service representative, Malia, on May 24, 2013 that the KIA could not assist me because the vehicle has passed its warranty period. I refuted this of course on the basis that the problem with the vehicle was detected before the warranty period expired. I asked to speak to a supervisor and after being put on hold for 15 minutes, I was told that the Supervisor was busy and but will contact me within 24 hours. On Wednesday, May 29, 2013, I finally received a call from a Sandy from KIA Canada about the matter. I again requested that KIA honor the warranty and fix the vehicle. Sandy said she had nothing to add to what Malia told me because KIA Brampton fixed the problem in March based on their diagnosis and now that the car is over the warranty period, KIA is not responsible for any repairs.

This is the second time in less than a month I am in the service dept getting a coil replaced and its the third time in a year that its happening. Dont buy a Kia Soul.

I have a 2011 Kia Sorento with 82,000 miles that I have just been told has a bad rack and pinion. I have been told by 3 mechanics at various places that there have been multiple bulletins out about this issue with the rack and pinion with KIA Sorentos yet KIA will not cover the issue or have a recall! I think it is time to get the news media involved. There is something wrong with this!!!!!

We bought a new Kia Soul from Doug Smith Kia in American Fork, UT on Dec 31, 2014. Drove home to Texas and noticed a rhythmic, vibrating, humming noise when we cruised at highway speeds. Possibly this is some kind of harmonic balance problem. It has gotten a bit worse as we have driven the car. It now has 2000 miles on the odometer. Took the car to local Kia dealer in Amarillo, Tx, Petes Car Smart, and although the two head mechanics rode with me and clearly heard and felt the problem, they could not make a diagnosis. They had the car for three days, said they had calls into the Kia engineering tech dept., but could not get help. They had me drive another brand new Soul right off of the truck, and it did the same thing. The head mechanic rode with me and he heard and felt it, too. We are not sure what course of action to take now.

I leased a new Kia at the end of April this year on a referral from my parents who had just purchased a new Kia from what was Metro Kia at the time. I was told that since I was putting more of a down payment than I wanted and paying more per month than I wanted that not only would the lay payments be taken care of on my old car, but that the end of lease fees on my previous car would be taken care of. Skip to beginning of November and Chase is sending me a bill for $5000. I started texting with someone who is at what is now Matthews Kia who said she would have to pass info to the managers. 3 weeks later I find out that none of the payments were taken care of. Not only that but nothing was ever written down about taking care of the other fees but they didn’t see anything about making the last payments. I had 3 payments left and Matthews only took care of 2 because that’s all Metro had written down which they found on the original paperwork that had been filed away. Matthews legally did what they needed to but they should have honored what I was told. I have a text message from a Kia employee saying that Metro did this to lots of people. I don’t understand how Kia as a company can screw people over so bad. They are a bunch of mismanaged shady idiots who take people’s money and don’t care what happens. Between their shady business dealings and Chase’s idiot people I am now stuck with a $5000 bill and ruined credit because the payments were not taken care of 9 months ago. When I contacted corporate all they said was since it is a franchise they have absolute no impact on what they do and they don’t care and will do nothing to rectify the situation. What kind of business doesn’t regulate their franchises? I will never buy another Kia and I promise that my family and friends will not either. I will tell everyone who will listen including news/media outlets about your shady dealings. I can’t imagine the recurring revenue they are losing from all these people that got screwed over is worth the little bit of money they would pay out to make things right with their customers. DO NOT TRUST THEM AND DO NOT BUY A KIA.

As a Disabled Veteran &Traveling Veterans Advocate, my Service Dog Koko really LOVE this car UNCONDITIONALLY, because it’s dependable, cost efficient, roomy and beautiful. Due to I have numerous VA Doctor’s Appointments it feels outstanding that I have an extremely reliable vehicle.

I recently moved to Denver, CO from Sioux City, IA. I was offered a great position at a new job here and had to accept it. I own a home in Sioux City and rented it out right away to move and start my job on December 5, 2015. Everything was going great here with the move and job and I was adjusting quickly. My brother in law and sister in law live here so having family here helped with move. The beginning of January came and my mother in law decided she wanted to visit for Christmas. My sister in law let me use her car to go pick her mother up but only after she had the oil changed on her vehicle. I also decided to have the oil changed in my 2012 Kia Sorento as driving all the miles back and forth to Iowa over the past few months with the move had put me at being due for an oil change. I planned on going to get it changed at the dealership as I had always done, but wanted/needed it done quickly, so decided to go to Jiffy Lube (#901 ran by Southwest Lubrication, Inc.) 8100 Crestline Ave Unit E-2 Littleton, CO 80123 (303) 933-9319. I went on January 8th, 2016 at 1:30 in the afternoon. They were not very busy, and were able to get me in quickly. They did their standard routine as far as letting me know what needed/should be done and their different classifications of oil changes. I chose the Signature Service as they recommended due to my vehicle being of foreign nature. I also had them replace the air filter as they recommended after showing me the old one. I was only there for about 45 minutes to an hour, it did not take them long to complete, paid for the service and was on my way.This is where things started to happen. The past few months, (November-current) my vehicle had been making a squeaking noise coming from the brakes, as they also needed to be replaced, but not to the point yet of absolutely having to have this done. On January 10th, two days after the oil change at Jiffy Lube, I noticed a noise not like the squeaking of the brakes, but more like plastic flapping or something with a belt or fan blade. I was only assuming these were what these noises could be as I have heard them before on previously owned vehicles and friends vehicles. The noise was bad up until the vehicle reached 30-40 mph or about 2 on the RPM scale in the dashboard. I drove to and from work at Advance America, which is about 6 miles from my home, so about a 12 mile round trip. I did this from January 11-13. I drove the vehicle to my sister in laws on January 14th, which is about 20 miles from my home, where it stayed parked for 24 hours while I took her vehicle to pick up her mother in Sioux Falls, SD. After I returned the next day, January 15, I picked up my vehicle and went to work where I did marketing, which involved driving my vehicle around to distribute flyers. This added an additional 50+ miles to my vehicle. January 16 I also went to work, round trip of about 12 miles. The 17th, I used my sister in law vehicle to return my mother in law home. My car sat for another 24 hours as I did this. The next day, the 18th I did not have work due to the holiday, but noticed the noise was getting worse. The evening of the 18th my brother in law had a friend come over to their home, where I was at the time, to check out my vehicle.We first started the vehicle and drove around the parking lot and down the street so he could hear the noise. My brother in laws friend is NOT a mechanic but his brother is and he has been around cars his whole life, so I thought he would be able to quickly tell what was wrong and recommend what to do. After we returned to the parking lot, we opened the hood so he could look at that and check the oil, basic things everyone does with a car. We pulled the dipstick and there was absolutely NO oil on the end. We did this a couple times to verify it was correct in showing no oil. My brother in law unscrewed the cap of where the oil filter is housed to make sure there was one, he did this only after I told him to. There was a filter but no oil really on said filter. We screwed the cap back on the filter housing and examined around everything further to notice what looked to be oil covering most everywhere under the engine in the engine compartment. At this point I/they decided that I needed to go to the dealership to have it looked at further. We added 2 quarts of oil to make sure there was enough for me to get home and then to the dealership as soon as possible. I took my vehicle to Peak Kia Littleton 5077 S Wadsworth Way Littleton, CO 80123 (303) 904-7806 and spoke with **, the service adviser there. I did this on January 20th and he recommended and said the next step would be to have a diagnostic test done. The next available time to do this was Thursday January 21st. I was there right away on Thursday morning for the test as I had to be to work by 10 am. The test took longer than expected and I called my work and this was fine with them to show up a couple hours late due to this appointment. I ended up calling into work that day because the testing took longer than expected and that was due to Kia informing me that they had looked and done everything as far as they could diagnostic wise and advised me that my engine was done for and would need to be completely replaced. I immediately thought it was something Jiffy Lube had done and called and informed them I would be looking into this further and also would be filing a complaint with the Better Business Bureau, which I did. The complaint number is **. I have not heard anything back yet from this complaint. I was then contacted back by Jiffy Lube to get more information from me and the manager there said he was investigating this. A few hours went by and the Jiffy Lube manager called to inform me that after reviewing their tapes and speaking with the service techs, that they did nothing wrong and everything had been done correctly. I did not agree and asked for their corporate number which he gave as their location number and for his bosses contact information. This location is owned as a franchise and the franchise owner just happened to be there at this time. He got on the phone, introduced himself as Doug ** owner/operator, and I explained what was going on to him. He informed me he would do his best to help resolve this and offered to go to the Kia dealership to take a look for himself and see what he could see. He spoke with the service people at the dealership and after he was done with that, informed me that he and they had come to the conclusion that the oil was coming from somewhere other than the filter housing. I do not know much of anything about auto parts or things like this as I explained to him and he told me it was basically between Kia and I, and that it was something faulty with the vehicle, and being under warranty should be covered and fixed by Kia. At this point, I figured that it could possibly be something wrong with the vehicle itself, because since I purchased it brand new in 2012, I had been to the dealership in Sioux City, IA many times with several different issues that they fixed and replaced under warranty. I contacted the Kia dealership in Littleton, Peak Kia, and spoke with ** once again. I told him what Doug from Jiffy Lube had told me and he informed me that it was NOT something that they did and said it was something that happened with or at Jiffy Lube. I told him I wasnt saying that it was something they had just recently done, but could be something with that particular vehicle as I had had numerous things done and fixed prior to moving here. When it came down to it, he told me that it would be $345.00 for them to tear down the engine to find out what the real problem was. I already owed/owe them (Peak Kia) $115 for the diagnostic test and did not have the extra money to pay the $345 to pay to do this to either find out if was something wrong with the vehicle, then they would refund me and it would be covered by warranty, OR it would be something Jiffy Lube did and would NOT be covered by warranty and I would be out there $345 and would have to pay OVER $8000 for a new engine. I did not/do not have the $345 to pay for then engine tear down since I lost my job due to NOT having reliable transportation, a requirement of my position there. They gave me the choice of either resigning or they would have to fire me since I was still in training and was losing my means of transportation. I chose to resign on January 22nd after working half the day and discussing all of these details with my boss. ** at Kia had told me, that day, Friday the 22nd of January that my vehicle was not drivable, and if I did, my engine would definitely seize up. I have left it sitting there at the dealership since. I have been back and forth with both Jiffy Lube and Kia, have filed a complaint with the BBB, tried to go and file a small claims case but after discussing with them the cost of an engine, advised that Colorado law on small claims limits at $7500 and it will be much more to fix my vehicle not to mention my loss of employment and now I am about to be evicted because I have no income. I have tried to contact numerous lawyers and other offices for assistance on what to do and how to find an attorney, but have not gotten anywhere yet. I have been in contact with a radio talk show and have been on the air with Tom Martino, who assists in consumer affairs, and has been helpful so far, but I think I need to hire an attorney or someone to help me with this. I know this is a VERY long plea for assistance, but wanted whomever read it to be fully aware of my situation so I could get some direction on where to go from here. ANY information you can provide would be greatly appreciated. Again thank you for reading this and I hope to hear from someone soon!!

Engine went out in my 2017 Kia Sorento. Kia will not honor warranty stating lack of maintenance because we cannot produce 2/5 oil change records they are asking for. Absolutely ridiculous that a car with 40,000 miles and regular mainline should have a failed engine.

I have a 2016 Kia. Got into a head on collision with 9000 in Damage and my air bags never deploy. I call Kia numerous times. Got the runaround. Was treated terrible and then they are always sending survey. They are so crooked that if you write anything negative. They send you a message that you dont qualify for the survey. This is the worse company I dealt with in 30 years. All their surveys are rig. Their management group is worthless.

Kias customer service department is the absolute WORST customer service department that I have ever dealt with in my 52 years of living. I paid my car off more than 6 months ago and I have called at least 12 times in the past 4 months seeking assistance but, I have been unable to obtain my title. Every time that you call them, there is a new excuse. First, it was lost in the mail. So, I asked them to provide a duplicate. The next 10 calls I was promised something by mail. Here I am 4+ months later and I have still not received anything from them. Im at my wits end. Do yourself a favor and NEVER deal with this lousy company. If they gave me my next car for free, I would actually tell them to keep it. Thats how angry I am. Im going to call a local TV station in NY and ask them to help me rectify the situation by getting them involved and embarrassing KIA in front of thousands of their viewers. Im not going to get mad, Im going to get even. MORAL OF THE STORY: DO NOT BUY A KIA.

I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that cant happen. I told him, No Eric said 60months @320 its a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasnt going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasnt happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesnt mean anything I dont feel that is right .This isnt the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it cant be done yet the manager gave us a discount because it was a 2011 and the finance guy didnt and wouldnt sale it to us at what the manager and sales person quoted us.

Dont believe the warranty, just wait until your radio doesnt work and the repair department asks for hundreds of dollars to replace it. Next time, when I buy a car, Im going to look for a warranty that really is a warranty.

I purchased a 2013 new Kia Soul in December 2012. I took the car the Kia to have it looked at because it ran hot once so I didnt drive it again until I took it to the dealer. Let me add, I am still until factory warranty and have about 69,000 miles on the Kia. I was told that the engine was gone. I said how so when I had maintenance done. KIA denied to fix my car and states I have to 5665.00 to get my car fix, in which the used engine is 2115.00, 954.00 for test ran on the car and the rest is labor and parts. I hope this helps someone. My car is still at Kia and I dont know what else to do.

I made an appointment a week before my appointment. I was very specific about the recall over the phone when I made my appointment. I have came in. I was very specific when I talk to the front desk why I was there over my recall, I even told them if I need to pull out the paperwork, they corresponding with me acknowledging why I was there. They have told me it will take 2 1/2 hour. After sitting in the lobby for 30 minutes I went to the front and I noticed my car has not been pulled in the back so I asked them if they can take me home like some other dealerships do. After talking to them more about this recall they told me that the parts not there and they were trying to do something else with my vehicle that wasn’t approved. Now in February 5 they wanted to put a liner in my gas tank. I told them I did not wanted that done and that’s what they were trying to do and charge me $160 for it without my acknowledgment. Poor customer service. They don’t listen to the customers and after all this the man looked at me like I was the one confused. I would definitely not recommend this business. They honestly don’t care about their customers.

2011 Kia Sorento - I bought the vehicle used with just over 50 thousand miles. Something went wrong with the motor and Kia will not fix it because I cant provide maintenance records from all the previous owners. Sounds like if youre not the original owner the warranty doesnt have to be honored. We will never own another Kia.

I need my rotors resurfaced before I even need brakes at 20,000 miles. I went all the way up the ladder with Kia and they keep coming back with The warranty was only for 12k miles. The car should not have a problem with rotors already. Their reasoning is I could have driven through puddles which cooled down the rotors so then they heat back up and cause problems. And a bunch of other lousy excuses. Luckily, this 38k car is a lease and goes back in six months.

09/20/2015; I bought Kia Amanti on Aug. 2009 and still I am first owner. The title issued around 30 miles. My car was towed to dealership caused transmission problems around 85,000 miles under 10 years. The Kia warranty does not cover for my car. This is very strange. I am continuously contact Kia consumer dept.

Just received first bill will three days notice to pay. I have been on phone over 2 hours and cant get an account set up. Their reply, You have to get another computer (had tried on a computer and my phone) and just keep trying. I then asked for a manager and was begrudgingly forwarded to a manager who kept trying to help and now 2 hours 20 minutes later, still do not have an account and they cant set one up for me (even though they have all my info on their computer system).

I noticed about a year ago that my backseats were wet. I thought my child spilled water. However, they were really wet again about three weeks ago. Within the next couple of days the floorboards were soaked. It has rained a lot lately. Someone rarely sits back there so no telling how long this has been going on. I called the dealer and made an appointment on Friday for Monday morning. I was told I would need to pay an evaluation fee of $125.00. I have read that this is a problem with this car and other Fortes. They said it was the seal in the tail lights. Of course not covered by the warranty. They have replaced my tail lights in the past. How do I know that they did not cause this when they changed them. My car is so wet it fogs up and ice is on the windows in the mornings. They replaced the seals and sent me on my way ($230.00). I got home and noticed that the tire well (with no spare tire) was full of water. I cannot get this water out of my car. Also realized that my back windows will not roll down. I have done regular maintenance on this car at the dealer since I purchased it. You would have thought they would have noticed this when they do their inspections or when they changed the bulbs. I think they knew this was a problem with these cars. They should have done a recall or at least tell you they need to be replaced after a couple of years. Now my car is ruined and I will never get this mold out of my car. I purchased this car in April of 2013 (almost six years ago). While I was waiting for my car to get finished they had a salesman trying to get me to buy another car. He was trying to say that the sun caused the seals to go bad. Dont know what makes them think I would buy another Kia ever after this. I took it back to the dealer that night asking for suggestion on how to get all this dripping water out of my car. The back seats of rust stains now from the water. The trunk is growing mold under the carpet and on the well hole. They are suppose to call me back today. I have not heard a thing from them. They should have paid for this to be fixed. Had I brought it in the first time it would have been still under the warranty. I have been a loyal customer. I have replaced my tires twice there (which the first set went bad right after the warranty was out on them too). I have the weather mats in the car and in the trunk. I am in the trunk a lot. The mat was never wet. I had no reason to pull it up and look in and see that everything under it was wet and moldy. I did notice a mildew smell a few times in the car. A coworker asked me about a month ago if I had had any real problems with my car. If I had known about this I would have told him to stay away from Kia. I paid cash for this car and cannot afford to make payment on another one but if and when I can, IT WILL NOT BE A KIA. Shame on you Kia!!! I have seen several post about this problem on different websites. You know this is a problem and have done nothing about it.

It went from some noise to the rod going through the motor block in a matter of a minute. 2012 Kia Sorento. I put easy miles on my cars. Never have I had this problem on other makes and I usually keep the cars much longer. Now the Dealer is offering me $500 for the car. I just put more than that into brakes. This kind of built-in obsolescence will not keep me coming back.

05 Sorento - Ive replaced the crankshaft sensor twice now, and its not in need of a 3rd sensor. The dealership says its out of warranty since it is 4 months past the 12-month date. Ive also replaced the transmission once, the headlights 6 times, the ball joints twice, & I still have vibrations in the rear end from the transmission! Ive contacted consumer affairs (which did nothing); they gave me a complaint number and said thanks. Ive filed a complaint with BBB, and now I am not sure what to do with this POS car.

2011 KIA SORENTO SPORT - Purchased this vehicle less than a year ago and have had transmission issues with it a few times. Now my check engine light came on, I would not recommend this vehicle to anyone...

Yep, my paperwork from the dealer service center actually says the converter melted. They were unable to explain to me why this may have happened and only stated it was corrected now. Within the first 10 minutes of driving away from the dealership in heavy interstate traffic, I realized that sound was coming from my car. I immediately called the service center back to tell them the car now had engine noise that was not there previously and was told since it was the Friday before Labor Day to bring it back on Tuesday. Jump to Tuesday and after keeping my car all day, the service center decided that I probably needed an oil change even though it wasnt due. They then tried to tell me the technician recognized an 80% improvement in engine noise after the oil change was completed when there was no change in engine noise. After making yet another appointment with the dealer service center, I am informed that when the catalytic converter melted, debris was probably sucked up into the engine (which has less than 20k miles at this point) and they might be able to fix it or it may have to be replaced. Oh - but come and get my car and dont come back until I can provide them with service records showing that I have had the two required oil changes which were not performed by them. I am scanning and sending information that was requested yesterday today in hopes of..... I dont know what. I dont want to pay five more years on a car that has already been to the dealer going on five times (two by tow).

It has been two months since I turned in my lease. At the time of turning in my lease, I was informed by the dealership that KIA MOTOR FINANCE would assist in creating an installment payment plan. Well, I was misinformed, and KIA MOTOR FINANCE is not willing to help a customer who recently got another lease from Kia. My wifes contract is coming up as well, and I was thinking of leasing another KIA vehicle, but after being just notified that KIA MOTOR FINANCE is not willing to assist with any payment plan and is ready to report it to the credit bureau, I see what type of COMPANY they are running. All they care is ruining someones credit who is willing to pay the debt off. Note, I am still making my monthly payments and have since I turned the car in January of this year. In conclusion, KIA FINANCE is not willing to work with anyone, and all they care is about their necks. Thanks, Kia for helping out a customer and a VET.

I bought a 2012 Hyundai Sonota from them. They told me they just got the car in and went through it thoroughly. Two weeks later the motor seized up! Come to find out the motor was a junkyard motor!! Of course they claim to not know this but if they went through it then how did they not know? Lies!! So I went back and they said all they could do is charge me $3000 for a new motor (which they said was a deal but Hyundai only wanted $2500). Lies!! Or give the car back and they keep my down payment and first payment!! WHAT!! Sales manager was a complete jerk!! Told me they keep the down payment to cover their costs because I blew up the motor in his car!! You sell me a junk car for $8000 and I should cover what they lost! Wow!! If I could give less than 1 star I would.

I have a Kia Koup 2010. It is doing 59900km. While Im moving with my car in low speed the engine sometimes turned off and I lose control of my car. And when I turn it on again it works normally, so I need to know what shall I do.

The dealership is great. The staff is great. But the car is a piece of junk. The air-condition is stuck and is blowing hot air. KIA told me that it would cost over $400 dollars to repair. I took it to another dealer and they said that it was the air-condition trip switch under the gas. Now, it is stuck and hot air blows constantly. I cant believe KIA South would rip me off like that. I trusted them. I am hurt and upset.

Our 2015 Kia Sorento is sitting with a seized engine and Kia is NOT covering it (even with an extended warranty). They want to charge us between $7000 and $8000 to fix it! After doing lots of research we find out this is the exact same defect that exists in the 2014, 2013 and 2012 which were all recalled by the way! What will it take to recall this?

Well the only thing I have to say is my tires are going to have be replaced already and I have only had the car for nearly 3 yrs this Dec so why do the tires wear out so fast? I had rotated like I supposed too, dont understand that. So sorry for the complaint thanks.

Purchased a car, went to pick it up and close the deal. Said the car was moved offsite, they could not find it. Then they found it but could not start it, it was the battery, no then it was the fuel pump. They bring up a higher priced model and said take it or leave it. I had to have a car, they knew it. Then hidden in the lease and never disclosed is a $400 termination fee. I argue, they say they never disclose this after all it is 3 years away. Arrogant and unprofessional, might as well have been on a used car lot with bare light bulbs shining. Three letters and many phone calls to the owners, not a return - nothing. How about I am sorry. Stay away from this dealer.

Well in May 2014 I purchased a brand new 2014 KIA Soul (27 miles) from KIA ALOHA AUTO GROUP. Also invested in their so called exterior/interior SIMONIZ glass coat protection plan that was an additional $995. So long story short it was in the evening that I took possession of my brand new 2014 KIA SOUL. All was great. I really didnt check out the exterior assuming it was a brand new 2014 vehicle. All should be good. Well upon waking the next morning getting ready to take the keikis for a cruise in our new ride of course kids are out before me and my oldest son comes inside and tells me Nice ride, mom. But is it brand new? I said Yes, you no see the paper plates? He said I do. Thats why Im asking how come get all kind surface scratches and all swirls/spider webs around the whole vehicle?So I came out and yes all kinds of surface scratches and swirls throughout the entire vehicle. So I said Well we will stop by the car lot on our way out. So we did. Manager there was so sarcastic and no customer service skills. Anyways when he came out he said Well whats wrong? I said Can you take a look at the entire exterior and tell me whats wrong? He looked and had no problems so I had to point out the swirls and scratches. He said Well did you purchase the Simoniz protection plan? I said yes, he said Then no worries. That will take everything out. Dummy me was satisfied with that answer until we were cruising and I said Wait a minute so if I never take the Simoniz plan and pay extra $995 then what? Thats the kind of exterior I going be dealing with? Hmmmmm. So I waited for appointment to do my Simoniz protection. Got the vehicle back, looked great but in 2 days swirls were back and scratches were back. So again I call manager I take vehicle to their service dept and then am told by the manager that because the vehicle is black thats normal for black vehicles. LOL are you serious? Now I brought it back to you the day after and you told me the Simoniz that I purchased would take care of it and now you telling me 2 months later that thats part of owning a black vehicle. The upkeep is hard and its normal BS... So I call ** on July 2, 2014 and another idiot on the other end, Tyrone **, been leaving him voice mails 4 times in July, spoke to him once in Sept, left several messages in early Sept throughout Oct and finally 10/27/14 he tells me he spoke to manager at car lot and he says nothing wrong but agrees that there is spider webs throughout the entire exterior of the vehicle. Anyone with similar problems can you please contact me at **. If you have a solution or have someone I can talk to for some assistance on getting the dealer to provide some kind of solution. I am thinking of taking vehicle to maybe a detail shop to see what they say. I did take it to Maaco here in Aiea but he couldnt help me said I should take it to a detail shop unless I wanted him to repaint my car then he could help me. He couldnt even tell me that thats not a common thing for brand new black vehicles.

So, this is the newest car Ive ever owned. Being 22, I finally established enough credit to buy a nicer car for myself! Yay! Ive only had my Rio for about six months. Its a 2013, so theres still a warranty left. Smooth sailing until my baby took a turn for the worst. My engine started making a knocking noise and I broke down 40 miles from home. Panicking, I wasnt sure what to do (as Ive never dealt with warranty issues). I then looked into my owners manual to see that I have roadside assistance! They stayed on the line with me, asked me if I was okay, and asked me if I had a way home (which I did). Eventually they towed the car to the nearest dealership. The dealership called me the next day letting me know that the engine had blown. My heart literally sank into the ground. He said he would put in a claim to Kia to fix up my little red car. I called everyday for a week, and the service manager hadnt heard anything back. So finally I called into corporate to see what was going on. They told me that they had trainees in the department that handles those things that were just getting the hang of things there and apologized for my wait. The next day I hear back from the service manager of my local dealership telling me that Kia approved my warranty claim because my car was well maintained, that I can pick up my rental car, and my Kia is getting fixed this week! Although having no car for week was kind of inconvenient, I understand that customer service can be kinda rough sometimes, especially with trainees. All in all Im happy that Kia took care of me. Thanks Kia! :)

My car, a 2009 Kia Rondo, had the right front wheel bearing go out at 69114 miles. It was replaced. I just had the left front wheel bearing replaced at 75977 miles. I have a problem with this because these should not have been a problem at this low mileage. I feel, as a safety issue, that Kia should repair the back ones also since the bearings were probably installed poorly to begin with. They wont do it.

The little door on my gas cap will not open. I took it to the garage 3 times now. The first time the garage just bent it. The second time they ordered a new door. The third time they just bent it again.Today, on my way home, I was almost on E and of course, my gas door would not open. It is very frustrating to have a car that you are not able to put gas in. I am requesting the Kia dealer to purchase a new gas door for my car, but this time, to give me a door that also has a key entry so I do not get stranded.

My wife was driving down the road and our 2011 Kia Sorento just shut off. She barely made it to the side off the road. When she tried starting it back up the starter fried. We replaced the starter change the oil and air filter along with putting synthetic oil in it. It has always had a whining noise when you drove it and now it has a peck in the motor. Dont know whats going on but cant afford to take it back to the dealership. Does anyone know what the problem could be. Im just disgusting with this car.

Kia was sued over their faulty harmonic balancer bolt yet will not stand behind the Sorento defect. Not a dependable company! I have been basically told too bad that the bolt broke on a car with 100,00 miles and still like new, they want me to pay to put a new motor in it, and pay for the towing of 475$. They told me they would fix it and pay towing. Now they backed out...again not a dependable company. Buy CHEVY OR DODGE!!!

The power to surprise is KIAs slogan...it will surprise you alright...as it engine blows up and then Kia refuses to fix. GOOGLE Kia engine failure. Read the horror stories! My Kia a 2012 with 63000 miles - Dead and nothing being done by Kia. Surprise!

I am very disappointed in my Sorento 2011. In 2012, I had trouble with my transmission. The KIA dealership in Waterford did some work on it. It began working better. Now a few weeks ago my battery died on me. I had to purchase a new battery from the dealership. My Bluetooth is not working they told me that the Bluetooth was covered, so they thought it may be the speaker because I could hear the other person but they could not hear me talking to them. They put a new speaker in but the other person still could not hear me. The dealership informed me that I need a new radio because the Bluetooth was a part of the radio and that it is not covered under the warranty. I am pissed. I have 44,000 miles on it.

We bought a 2008 Kia Rondo EX 2.4L brand new from the dealership and opted for the Kia Protect 5 Star plan extended warranty. Thankfully this covered repeated visits for struts and front end parts and included the premature timing chain (not belt) replacement at 140K. At 151K the engine throws a rod through the block. All oil changes performed and documented and reviewed and approved by Kia. However the Kia Protect warranty states two items: 1) Repair will be covered up to the wholesale value of the vehicle (originally I was told by Kia my wholesale value was $1500 but after a month Kia Protect reviewed and increased to $3500).2) Warranty repairs may include new or reconditioned Kia parts but also says at the discretion of the administrator .Response from the dealership: I spoke with the extended warranty company this morning and they gave me a max value they will cover, they will cover to a max of $1479.00, and they will only install OEM Kia parts, which means you would have to cover the difference, and new parts and install you’ll be looking upwards of 10,000.00 which would be a large difference to cover. Your other option is a used complete motor assembly that would be approx. 4700.00 plus taxes installed, but they will not cover any of it. Motor will take a few business days to get to us, then we would need a few days for install.I argued with both the dealership and Kia that may include does not mean must include. However Kia Protect will only replace the engine with a new Kia engine and will not consider a used engine. Estimate from Kia Protect (LGM FINANCIAL SERVICES INC.) The estimate is as follows: total estimate $9484.60. Kia protect: $3500 including taxes. Remaining balance to be paid by contract holder: $5984.60. There is a $500 difference in the amount if the head does not have be machined. Escalated issue from Kia Protect from adjuster, supervisor and manager to no avail. Will be looking for a new vehicle from someone more reliable that stands by their product.

I have called several times, but I can not wait longer than 30 minutes while at work. I tried the web, but I cant register as the error says my birthday is wrong. As stupid as this may sound, I tried several times to get on auto pay since I had moved several items that when I stopped getting invoices, I assumed I had finally been successful. And as I had a new bank account that I was using for bills, I assumed the payment was coming out of that. I didnt realize I was in arrears until a collector called and threatened me. I paid the arrears and still cant get them on the phone or the web to get auto pay set up. I havent gotten a bill this month. It is a very pathetic customer service. I am just trying to give them money.

On July 19, 2012, I purchased a 2013 Kia Sorento from Riverchase Kia, 2200 Pelham Parkway, Pelham, AL 35124. I shopped this vehicle on their website. I wrote the VIN, stock number, color, and price down on my pad. When I got to the lot, I found the vehicle. During negotiation, I was told if they honored the website price, they could not let me take advantage of the $5000 pull-in/drag-in trade that they advertised on television. I was told by the salesman and the finance person there was no rebate on the 2013 models Sorentos. During closing of my vehicle, I noticed $5000 trade was made up of $3500 trade plus a $1500 rebate. They told me the manufacturer would not allow the dealer do both. If this is true, they need to express this writing on their website as well as on their TV commercials. All this brings to the question of truth in advertising. Please address this, I feel somewhat cheated. You have a product that can stand on its own, Dont taint it with deceiving advertising practices.

I think we have seen enough of the Kia girl. She was cute at the beginning, but enough is enough. She has a Billy Mays irritating voice. She still is cute but lets scale back on the advertisements or get another spokesperson.

Since we bought the 2003 Kia Rio, we experienced electrical shorts in the HVAC controls, especially in the motor fan control – it burned out. I was told the electrical harness was not on recall and not covered after 12,000 miles.Since they wanted more than $600 for the switch, I fixed it myself. The motor switch has burned up three times. This last time, the harness melted at the switch. It should have a motor resistor but this model does not have one or offer one according to the dealer.Many other Kia owners claim they have had the same problem. Many, fearing for their lives (the car catching on fire) and getting the runaround from Kia, have gotten rid of the car and have sworn never to buy another KIA. I firmly believe a recall on this model is in order, it could save lives. A class action law suit is way overdue.

To start my fiance was driving her car and the motor seized on her on a major highway. Called the dealership. They told her the towing company they used was busy so she would have to sit on the side of the road in the summer in Mississippi for 3 hours. I got her car towed to our house from a friend of mine. We finally get Kia to tow the car to the dealership, come to find out there was a recall on the motors for this reason. Never once did we get anything in the mail for it. We got it there Friday morning, here it is Monday afternoon and all they know is what I told them and that is that it needs a new motor. They told us it would be 3 days for the kia tech line to approve the motor. So we are gonna be without a car for 3 days if not longer. I called kia customer service they said the same. After asking for a supervisor they told me that it would take 24 to 48 hours for the supervisor to contact me back. Overall this will be the last kia I ever own. Just a bunch of crooks who messed up and now dont want to pay for it.

2008 Sorento - Kia is just trying to wait me out on the warranty! I had it in four times on two different dealers. They replaced the hub but not the compressor and thats what is bad. Im within 6,000 of the end of the warranty. I have no doubt after reading all the other complaints about this year and the A/C problem that once Im over the 60,000, then they will say it needs to be replaced. I will never buy another Kia. A warranty is only as good as what they will back up and how well they honor it!

KIA (Sorento) has a factory defect, which is not being disclosed at the time of purchase. The gear shift switch assembly has a shift cable that tends to malfunction. I want this to be noted. Should this part defect occur in the future, it will be replaced without cost.

We have a Kia Borrego that is still under warranty. The vehicle overheated. We stopped immediately and had the vehicle towed to a dealership. The dealership is arguing about warranty coverage, because we may be missing some oil change paperwork. Oil in the vehicle was not an issue when overheating occurred. The last oil change was approximately 500 miles previously. The oil clearly was not an issue when the vehicle overheated. Who can we talk to at Kia to ensure the warranty is covered?

First off, I was a college student and wanting a new car with a warranty so then I wouldnt have to worry about having to pay extra for cars that I recently had that kept breaking down and I had to empty my pockets to keep running. I knew that I couldnt afford to get a loan for a better car and I looked in KIA and heard nothing but decent reviews about them. But from that start I got conned, I spent $14,000 for a new KIA with already 216 miles of test driving done on it and it was a manual with no bells and whistles, not even an air conditioner. But me being conned was my fault. I should have brought someone experienced in buying a new car with me, but fault still falls on them for taking advantage of me and not having ethics on their side of business. My next complaint is that I have automatic lights that I can just keep the switch on and the light automatically turns off. But when the cold weather of the winter time hits me, my light somehow miraculously turns back on and kills my battery. I called in and told them about my issue just 3 months after me purchasing my brand new car and they said that there was nothing to do about it. I wrote in several complaints over and over to the company and still nothing happened. Now, Im stuck with a battery that has gone completely bad from all the times that I have had to push start or get jump starts from. I will never buy another KIA as long as I live.

Purchased a new Kia Soul 2010 in Antigonish, NS. Fantastic dealership there. We wanted the burner model, but they only came in one color, so they custom made a green model as a burner for us. Moved to Charlottetown, PE and it all went downhill. The gas mileage was horrendous in the car, about 15L/100km. Took it to the dealership and they told us the following. The air filter needs to be replaced. All the fuel lines are good. The mechanic however did not check the plugs because he would have to take the engine cover off. They wanted to charge us quite a bit of money to proceed from there. I declined, I can replace an air filter myself. Purchased and ready to install. I then notice my engine cover is missing. Two bright and shiny holes where the 2 10 mm screws would hold it in place twinkling in the sunlight. Whaaaaaaat? Note: for the record, I know it did not come with one factory installed, it was aftermarket.So I call Kia up and ask where my engine cover is. They say I didnt have one. Wait for it! But.. You told me that YOU DID NOT CHECK THE PLUGS because of the engine cover. So whats the deal? Where is my cover? I even provided a picture of it to them. They said they did not have it. Grr.... So I then asked, if I never had one (I did) why would I be told you did not check the plug because of it, which is absurd because 2 10 mm screws take approximately 45 seconds to remove. The service manager told me repeatedly that my car never came with one and he doesnt know why they would tell me that. I lodged a complaint with Kia directly and all they would say is that they were aware of the incident. No apology, no offer to replace my cover.Skip ahead 1 year, car taken in for inspection. Was told the rear rotors needed replacement, they wanted 400$ to replace them. I said no, I can replace them myself. I pulled the wheels off and the rotors were fine, no scarring. I had already purchased new ones so I put them on, changed the brake pads and took the car back. They checked the car and now the front ones needed replacing. I said the hell and I took the car to a brake specialist where he will turn bad rotors on a lathe to fix them. NO ISSUES FOUND WITH THE ROTORS.I took the car back to the dealership and told them who I had check them. They then said oh, yeah they are fine, but your tires need to be replaced. I told them to put the passed inspection sticker on the car, the tires have the appropriate thread on them and that they need to stop the ** with fake issues. They put the sticker on the car. So as it stands now, I am out $80 for the after market engine cover and $100 on rear rotors I did not need. Thank you Kia Charlottetown, I think I will buy anything but Kia next time. So in the end, I am out an $80 after market cover.

KIA financed a car for me. I mailed in the payments. They are continuously saying that they did not get the payment for 6-15 days. KIA is saying that this is a postal issue. I mail all of my bills and no one else has any problem getting my mail. KIA is saying that they have waived 5 late charges. They have contacted me three times. In September they called, I paid online and they cashed my check the next day before I could cancel it. Therefore, I paid double. Last month they said, You are late but not late enough to be charged a fee. This month they claimed that it took 15 days for them to get my check.

The car drives good. It has been a pleasure to drive the Kia. I love how spacious it is, it gets good gas mileage on the road. My car is gold. I bought the car used. It was a good price for it. Its a Kia Sorento LX 2008. It only had 79 thousand miles on it when I bought it.

Kia does not care about safety!!! Car disabled 3 times!!! Hybrid system to second owner is under warranty until 60k. My first issue was cared for at 45k. The second on the same malfunction happened at 75k and returned the car back to me. Now the third time 85k and they won’t fix the issue but it’s the same one that never got fixed? How is this good customer care? You never fixed the issue. It is part of the hybrid system!Additionally it takes 10 plus days to get ahold of anyone! The first time I was on the freeway the car disabled leaving me stranded. Second time it disabled causing a car accident. The third time a month after the accident leaving me stuck again and now reporting a lemon. They won’t accept that the car is unsafe. Causing me to have to get a lawyer? Why can’t Kia just settle and give me a safe car/fix this one! I love this car but hate that I feel unsafe and am so sad I can’t ever bring myself to buy a new one because Kia Motors does not take safety serious!!! The car disabled 3 times! Does it really take someone dying or being seriously injured to actually care for this company? Can’t believe national and the executive team doesn’t want to improve the image of safety.

Bought our first brand new 2011 Kia Sorrento because we wanted a warranty to cover any problems. In October, we noticed the paint was starting to bubble and chip off all over the top of the car and the hood. We took it to the service dept. At the dealership where we purchased it (dont ever do business with Keffer Kia in Mooresville, NC) and they told us it wont be covered under our bumper to bumper five-year warranty because we must have either driven through something or parked it under a tree. Are you friggin kidding me?We now have a lawyer. Im saddened by the fact that there is no honor or loyalty anymore when you purchase something today. I am also offended that they have the nerve to actually accuse a customer of something so ridiculous just to get out of fixing something that is clearly a defect. Anyway, just in case someone else is having the same problem, no, you are not going crazy and should complain about as well because I believe in the power of the pen and the power of all people united. If enough people come forward with these problems, the companies will have no choice but to start taking responsibilities for their merchandise.

Ok, Ive been having issues with my low beam headlights. I cant even tell when they are on and having highbeams is the only why I can drive safely, until other drivers blind me with theirs because they are upset about it. Originally I thought maybe they just need cleaned... till I did research this is a major issue with many people and Kia needs to take responsibility. The chrome is getting burnt by the lights and it no longer is reflective enough to work effectively. I dont know how they have not recalled with all the complaints I have viewed online. This is a safety hazard and needs to be addressed. Other than that I think it is a fantastic car.

In Feb bought 2014 Sorento as replacement for 2012. Within a short time, noticed in bright light could not see or easily see speedometer needle and kph numbers. It was snowing when picked car up and cloudy on test drives. Have met with general manager of dealership, sales manager, service manager and others. They are all very polite and listen but ultimately say they can do nothing unless Kia authorizes it and give me lip service. Also have talked with Kia Corp in CA. Everything is fine at night or cloudy days. Must take eyes off road for too long to find speedometer needle. It seems as if it auto dims from a sensor as just backing out of the garage the brightness of the instrument panel dims. I am told there is no sensor. All Kia gives me is a scripted response that it is working as designed. Kia can not help you. The dealership claims the problem is probably due to a reflection. However, I can put a blanket over the steering wheel and surrounding instrument panel and notice very little increase in brightness. The problem is a software issue they refuse to address. They need only change the color of the needle. Several others have filed complaints with NTSB for same issue. I am told the red needle is an electronically generated image and blends into a black background. Also the side window screen rattles and am told there is no adjustment available. Since design features are not covered by warranty, everyone refuses to do anything as it is working as designed. I plan to approach arbitration and contact an attorney but have small hopes this little guy will beat the big corporation. Ultimately, will need to get rid of the car and take a financial bath to feel safe driving. This was my 2nd Kia and at least third car from this dealership but will be my last Kia and last car from the local Newark, Delaware dealership. The 2012 was a great car, the reason I was comfortable going to the 2014.

While vacationing, the engine on my KIA blew with no warning. No pre-warning engine light, just a complete engine fail. Fortunately it was under warranty, so the repairs will be at no cost to me. Also, I had the good fortune to be sent to a phenomenal service/dealer, Youngblood KIA in Springfield, MO, theyve been fantastic!! Unfortunately, the only thing KIA customer service has been able to provide is the runaround. My son and I have contacted Consumer Affairs multiple times and each time I receive a different answer/response. First the rental is approved, then the rental is in question, then they dont know what to tell me, oy vey!! All Im asking is for them to stand by their customer, who had to leave the car 7.5 hours from home. Im requesting a rental and a reunite of my vehicle once prepared. You would think this would be easy, wrong. If this is the type of customer service I receive on a warranty repair, I will NEVER buy another KIA vehicle. In addition, I will tell everyone I know about this experience so the buyer is aware of what they may be getting into. For the record, the service/dealership in Springfield, MO is paying for my rental in Ohio... That is how you serve your customer. I may have to purchase all of my vehicles from them going forward, theyve already acknowledged that theyll ship a purchased vehicle to Ohio.

Tower Hill Garage Chipperfield Kings Langley Hertfordshire WD4 9LR - I had my car serviced on 25 July 2012. When I went to get into my car, I noticed the driver’s seat was dirty. One of the managers walked behind me and could see I had not got into the car. I said the staff member who serviced my car must have had dirty overalls. We both could see the plastic cover that should go right over the seat was only covering the back and not the seat-base. The manager said in 20 years this has never happened at this garage, it must have happened before! I said that I do not use dirty clothing. He could clearly see how I was dressed, smartly. Also, I work in an office and have to drive smartly. The manager went on to talk about a hole in the mat, which had no bearing on what we were talking about. Then he went on to say he was happy to book it in to be cleaned, also the service manager walked past and smirked at me! The service manager originally told me when I arrived to pick up my car, to sit in the waiting area as they were having to complete my paperwork, which I later found out the car was still on the test drive, in which it had not been finished. I had to wait over 15 minutes to then pay for my car. This should have been explained to me! I am sorry to say the service manager did have a bad attitude. My conclusion to this was the garage staff did not like the fact that this is only a 22-month-old car with 11,950 miles on the clock and this was my first service and kept saying this should have been serviced, 10 months or 10,000 miles. The garage is fully aware that in the first year I had only completed 3,500 miles because I had to have an operation. Therefore, I did not see the sense in paying out good money for such small mileage. Again the garage staff were informed several times and clearly told me not to worry. All this experience has led me into - I will not be purchasing a Kia again nor will I be going back to this garage until I receive an apology and a gesture of goodwill.

I purchased a KIA Sorento in 2013. It was brand new. In 2017 at about 30,000 miles, it started producing a lot of blue exhaust. It continued to produce the blue exhaust, so I took it into KIA Roseville to get it serviced. They changed the oil, did regular maintenance, and checked out the problem. When I went in to pick up my car, they said everything was fine, and there was some sludge, but it should work its way out. They also told me to call them if the problem persisted. The problem did persist, so I called KIA Roseville, and asked if I should bring the car back in. They said that the problem was probably caused by the sludge, and that I should just continue driving on it to work the sludge out. Well, I kept driving on it, and even drove from Sacramento to San Diego. When I got back from my trip to San Diego, my car started making a strange noise. I called KIA, and made an appointment to get it checked out again. I took my car in, and this time they told me my engine was about to fail, and that we needed to replace it. They also said that KIA would probably not cover the warranty, because we were missing some of our maintenance-receipts. They told us that there was excessive sludge. What kind of car gets excessive sludge in the engine at 30,000 miles? Oh, and mind you, I never had one warning light go on in the car. Well, it turns out this problem with KIA Sorentos, and other models, is happening everywhere. I have found hundreds of views with the exact same problem.

Why did my valve stem for my 2010 Kia Soul break? This will cost me $200.00 to replace. I love driving my little Kia. I was told Montgomery Kia/Chevrolet Preston Hwy Louisville KY personnel that, it is not covered under bumper to bumper warranty. They said that it is manufacturing defect and it was not broken by them. The stem is not covered by the warranty. A reason why it broke is that a long stem air hose chuck was used to replace the air. Individuals wiggling the long extension air chuck can bend and break off the computerized air valve. I believe in keeping good air pressure in my tires saves gas and tire wear. I believe that whether I had used or service attendant had used a shorted air stem chuck on this valve stem to this tire. It still would have broken off. And when the air hose extension chuck used on this tire, air hose was removed for air stem of this tire, the stem came with the extension chuck. This tire on the driver side front has several times registered air pressure was low on my dash lights the last six months. The tires on vehicles sometime lose air pressure. The weather changes from normal temperatures to lower cold temperatures.I was told by one of Montgomery Kia technicians that this is manufacturing defect of the company that makes this computerized valve air stem. While I was making an appointment with the dealership to replace the defective stem, the air stem on this tire had lost air pressure while my Kia Soul was in motion on the highway. This would be considered a blow out. As my Kia Soul was sitting still, the tire went flat immediately.I have very good records of service done on my Kia, which all recommends service checks have been done at Montgomery Kia. The manufacture defective valve stem broke and deflated at car service station. I had them replace the air stem with regular valve stem, which since 2008 most vehicles have this feature letting you know when tire pressure is low. This is a very good feature on my Kia. By the way, if anyone has a Hyundai 2008-2012, you have the same computerized valve stems in your tires like mine. Valve stem on a tire before 2008, you basically had to rip up the metal rim of a tire or unscrew the core of valve stem out for a tire to go flat, not because the valve stems were manufactured with defect parts. The computerized valve stem to me has alloyed (metal) fatigued. I believe in safe lighter vehicles, but you need dependable tires, rims and valve stems on the vehicles. If your engine blow-up, you will come to a rolling stop. If your computerized valve stems break on one your tires, you may be in an accident.If this manufacturing defect from a company that produced this computerized valve stem to me, should this be a recall from Kia. How many vehicles that are on the road that this company manufacturing defective computerized valve stems? How many Fords, Chevrolets, Hondas, Toyotas and Kia on the road today?

I had the worst experience having a Kia car. This was my first time I chose Kia because I liked the car that I was going to lease. The previous two cars that I drove were Toyota and they never ever gave me problems that usually an older car gives (one Problem on top of another). Imagine you trust the company, you get a brand new car thinking that “hey it’s a new car. I’m not going to have all the problems that old cars give and then one day you wake up, your car is not starting, the next day brake lights don’t work, the following week another problem comes up.And my car was a 2018 car and it’s 2019 now and then you call them. They keep transferring you to different departments not willing to take responsibility and ownership that you could be that one in a 1 million customers that had all these different problems with the car and maybe we can take care of you somehow. I would NOT recommend getting a Kia if you want to lease a NEW car. It was my first experience and the worst one and when you know the company doesn’t want to take responsibility for it, it’s even worse and not worth your time or your money!!!

I bought my car (Optima 2013) in April of 2013. It had 10,000 on it. Now I am having issues to the point my car shut off on me, the engine you can hear clicking! How the hell does a brand new car practically have engine issues like this!? Im beyond disgusted!

I’m a second time ‘Kia lemon vehicle’ purchaser and I have filed a case with the Better Business Bureau. Both vehicles I purchased classify as lemon vehicles because they both came with manufacturing defects that affected my safety. I currently own a 2018 Kia Stinger that has a malfunctioning audio system and is now automatically shutting off while in drive mode. This is the 2nd Kia vehicle that has shut off on me in the middle of traffic, causing a terribly dangerous situation. I have been to the Kia Cumming, GA dealership on 3 separate occasions to address my audio system issue. To be driving a $36,000 vehicle with less than 50k miles and be frightened that my car will shut off in the middle of the highway, AND have to listen to audio system static for every 10-15 seconds FOR 8-MONTHS, is unacceptable.I took my previous Kia vehicle to the dealership on multiple occasions, over a period of years with engine/starting issues, before the engine finally failed. Kia having known that this was an issue, and not doing the right thing to rectify it before I became stranded on the side of the road, was disheartening and should have prevented me from placing faith in the company again. The inconvenience that both vehicles has caused me in continuous Kia service appointments and phone calls, is so ridiculous.Foolishly I remained loyal to the brand, and traded in my previous Kia vehicle for another, only to have the SAME type of concerns arise, engine/transmission issues AND now audio system issues as well. My new vehicle is a gorgeous royal blue Kia Stinger, which causes me to get frequent attention and have questions asked pertaining to the vehicle on a weekly basis. I can honestly tell you that my response when people ask, “How do you like the car” has absolutely changed, and my response is now “DON’T BUY A KIA”!

I bought my car, top of the line Sorento, brand new. I had problems since I drove off of the lot. The major problems are excessive vibration, pulling to the left and most recently corrosion on the inside edge of my hood. Kia does not want to take responsibility for any of these issues and after doing my research, others are complaining of the same problems. This will be the last Kia that I ever own.

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there. The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call. The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening. I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

I purchased a used 2008 Kia Rondo in Houston, Texas in May of 2009. It had around 38,000 miles on it but appeared to be in a very good shape. About a month ago, which was in October, 2011, the air conditioner started blowing only hot air. I brought in to West Side Kia in Katy, TX and was told that I needed a new air conditioning compressor and it would cost me $1,300 to fix it. My car is out of warranty because it has around 62,000 miles on it. The service advisor told me that I need to consider whether or not I want to put that kind of money into my Rondo or just trade it in for something new. My God, the car is only 3 years old! I was in shock.I asked the service advisor if this was what the quality the consumer should expect--only three years use of a Kia before having to trade it in? I asked him how a car so young would already need a new air conditioning compressor. What made matters worst was I was approached by two very pushy sales people, one of which, I told that if I had to buy another car, it certainly would not be a Kia. Ive had cars that have had over 150,000 miles on it with air conditioners that still worked like they did when the car was brand new. I was also informed that a Kia cannot use anything but Kia parts and because of this, the cost of a new compressor was triple what a regular one would cost me. It seems to me that there is something very wrong about this. I feel as if Ive been ripped off and I cannot afford to buy another car right now.

Kia knows that 2012-2014 models have an engine problem that requires a whole new engine (connecting rods). They only cover this for 1st owners and will extend the coverage for 2.4L, 4 cylinder engines. So Im basically screwed because mine is a V6 and I am a second owner (cost $7K). Even though it is the exact same problem with the engine. I bought my car at CarMax with only 11,000 miles on it. You shouldnt have to replace your whole engine at 65,000 miles! I WILL NEVER BUY OR RECOMMEND A KIA TO ANYONE! I even asked one of the main Kia service managers in my area about this and he agreed that he wouldnt buy one. Gee, what does this say about the company. I have called customer service and they could care less. I would at least expect a massive deal on the service at least. What is also scary, is that Ive been told and also seen reports that these Kia engines can just stop working while you are driving! The dealer here even told me it would be best not to drive it! Talk about being in a lurch-who can do that?? WARNING-DO NOT BUY A KIA!!!

Firstly, let me start off by saying this is in regards to the Kendall Kia located in Miami, FL. I was initially greeted by Anika, salesperson, who is a great girl with lots of sales potential. Eventually, I left the dealership in my new 2012 Kia Soul. One (1) month later, I had the pleasure of speaking with the owner, Mr. Rod Rifai, after being unsuccessful at receiving a call back from any available sales representative. That conversation was trying, to say the least. My question for Mr. Rifai was when could I expect to receive my tag, as my temporary tag was expiring the following day. Somehow, that simple question turned into a screaming match between the two of us. He attempted to insult my intelligence throughout the entire conversation. I had to raise my voice just to be heard over his tirade and this was from the owner of the dealership.At the end of the conversation, I was promised that following Monday that Mr. Rifai would personally investigate the delay with my tag and get back to me. To date, I have yet to receive my tag or a follow-up call from Mr. Rifai and I am now on my second temporary tag. For obvious reasons, I will never recommend this dealership to anyone after my experience with the owner. He should not be in the business of customer service and, in my personal opinion, a hospitality class would do him wonders.

The ECMs re-flash/recall, this ECM re-flash, consisted of updating the software originally supplied from the car maker, and changing the ECMs Air/Fuel Ratio Algorithms to suit the cars fuel air ratio. This new software seems to keep the turbos waste gate open too much during wide open throttle causing the turbo not to spool up all the way resulting in boost loss, and obviously power loss. My question is, why update the software, instead of replacing a potentially faulty part that part being the FCV or Fuel Control Valve? Oh yeah, its cheaper than re-engineering of the faulty FCV, and replacing it with one that does not have a design flaw, better and even more expensive is, why not replace it with a tried and true fuel pressure regulator? Oh yeah cost, so KIA decided to take the easy route it seems, and detune the car, so the car does not reach full boost saving the faulty FCV. It appears they want to remove the power because the turbo is located near the firewall and placed on the back side of the engine.If the pressurized part & the axial lode of the turbo fails, and is spinning at an average of 150,000, this can act like a grenade under the hood throwing shrapnel everywhere, possibly causing both driver and passenger injury or death, as the force of pieces of hot steel and aluminum from the axial load, plus the inertia of rotating blades at 150,000 rpm would penetrate through the firewall into the front seat. I am now afraid to drive this car, let alone trade it in knowing it could hurt someone.

Multiple Issues on 2004 Sedona - Lets see where to begin. I bought it new for $15k. Well equipped with lots of stuff standard. I suppose this lures most people in along with the 100k warranty. Within the first 1,000 miles, the starter went out. Infamous brake issues started around 12k. We have replaced the rotors on it three times and getting ready to do the 4th set this week. The vehicle currently has 100,600 miles. The AC capacitor went out at 59k, just under the 60k bumper to bumper expiring, so we got that repaired for nothing. The starter went out again around 70k and that cost $300.00. Wheel bearing have been replaced. A compressor went out around 80k and that cost $400.00. The climate control distribution doors dont open, so air barely blows into the compartment. Rear climate control hasnt worked for years. The coolant lines that run back to the rear unit literally rusted through and the mechanic had to plug the lines and route it so rear climate control isnt even possible. The rear brakes didnt seem to be working, so I took it to a mechanic who pulled the drums and said the shoes hardly looked worn and that the entire rear system had probably been hung up/frozen for years. He tried to free them up and thought he did, but I still dont think they are engaging. Thermostat has been replaced 2 or 3 times and I believe the water pump once. Its very heavy and gets terrible gas mileage, 18-20 miles/gal. I will say, knock on wood, that so far, the drive train has been solid. We have taken it on several long distance trips and have been very fortunate to have not had any problems on the road other than wondering if the brakes would fail at any moment, sweating in the backseats and hoping it wouldnt overheat. Other than that, it has been great!

Bought the car online. Flew into the Salt Lake UTAH Jerry Seiner KIA to pick it up. No test drive no vehicle inspection just buy and drive! Got home opened the hood to find significant body damage repair! Called no help. Showed me a forged document of acceptance! Police notified! Beware!

We own a 06 Kia Sorento that we bought new from Jack Key in Las Cruces, NM. Once it hit 75K it started falling apart. Now the Kia master mechanic confirms it needs a complete Rear Differential repair, which is covered under the 100K power train warranty. We took the car in over a week & 1/2 and we were told the corporate office will not approve the work because Jack Key did not notify us that we needed to service the Rear Diff. (?). We bought the Car Care plan and utilized Jack Key for all oil changes and maintenance. We had the 30K mile service where they checked all levels and made sure the car was in compliance with scheduled maintenance. NOW the local regional manager is saying that they will not do anything until we prove that we had all the service done (which is IN THEIR SYSTEM). Im completely dismayed and angry at both Kia and the dealership. We invested in a KIA in good faith. In return they will not (in good faith) honor their own agreement! These people have no conscience or integrity. This is a deceptive practice and we may have to resort to a lawyer to resolve this issue if they dont step up to the plate and do the right thing.

Engine recall with a 3 - 5 month wait according to Fucillo Kia. My first issue with my 2017 Kia Sorento was on 9/18/18 when my A/C stopped working and the engine overheated. I brought the vehicle to my dealer. I was informed the head gasket needed to be replaced. It was fine for four months until 1/18/19 when the heater stopped working. I took it to my dealer and then they determined that I needed a new engine. I later found out by the technicians at my dealership that they had 40 vehicles of different models needed new engines. They told me that Hyundai is having the same problems. They had no loaner cars for me so I was drivien to a Hertz rental up the road by a dealer rep. The dealer said the policy of Kia motors allowed to drive the smallest car Hertz had on their lot. It was a Nissan Accent which is smallest car Nissan makes. So basically I’m paying $395 a month for an All Wheel Drive SUV and I get a vehicle that isn’t even close something comparable to what I’m leasing. I’m also in the last year of the lease and I won’t have my car for 3 - 5 months. The dealer won’t let me out of the lease but I have to keep paying for it! I was towed out of my own driveway with only 2 inches of snow on the ground. I’ve filed a consumer Fraud case with the NYS Attorney General’s Office. Nobody at the dealer will help me and the Consumer Affairs Dept at Kia Motors will help either. I’m so disgusted and frustrated. I will never recommend a Kia or Hyundai again.

I bought a Kia Cerato in February 2011. Since I had this vehicle I’ve experienced a vibration when it is in 3 gear. The car went in for the gearbox to be repaired or replaced. Unfortunately after 3 weeks being sent from one gearbox service center to the other, Kia South Africa can’t get authority from Korea to get the gearbox replaced under warranty. It will be send again today for a 3rd report but even this might not get Korea to condemn the gearbox. Kia SA are not prepared to provide a loan vehicle as it is not policy nor do they have a spare gearbox to replace until they can find the cause of vibration. In the meantime I can’t get to my customers and this can result in me losing my job. This will be my last Kia vehicle!

I bought this car because of its stated fuel economy of 40 mpg highway and 29 mpg city. Three months after purchase, car has a recall for lied fuel statements from KIA. KIA would not take car back. Now a HUGE SAFETY PROBLEM. Both headlight flicker then shut off both in high and low beams while driving at night in traffic or on the freeway. Dealer has had car for five days and can not fix the problem and they wont even offer a loaner car as a replacement.

My Venga 1.4 purchased in Nov 2014 has not to date reached more than 30 mpg approx. It has just over 4000 miles on the clock and I keep getting fobbed off. I have been told Its not run in. When asked how many miles do I need to do no proper answer given. Its down to my driving or the roads I use. Strange I use a roads or motorways I have had a license for 50 years and have driven most cars on the road includes HGVs. No one seems to give me a proper answer. I do not expect 42mpg as they state but I do expect at least 38mpg. I have keep a spreadsheet and mechanics that have seen it and customer service say that it is not a good mileage. But to date nothing has been corrected. KIA good car I do not think so. I had a Ford Focus 1100 and I used to get far more mpgs in that. My son has a Ford Mondeo estate top of the range 2 liter engine and gets 38mpg in that. So what has gone wrong? Recommend KIA. No thanks.

I bought my car at Enterprise. It had been a leased car and I feel like I got a fair price. Also, they got me financing which was great. Some weird things have gone wrong with the car, nothing serious, and Kia has taken care of the problems.

Rear shocks were leaking - I had to replace rear tires, car has 56k miles. Kia says Kias 60k warranty or 5-year warranty is void because 15 wheels were changed to 17 and car wasnt build for 17 wheels and tires (give me a break). I asked several tire shops. All said tires were ruined because of defective leaking shocks, not the size of wheels or tires.

2016 Kia Soul. 23500k miles on it... engine started making a noise while accelerating slowly. Checked the oil. It was low but in serviceable area of dipstick. Checked for leaks, including checking the filter. Took it to the dealer and the check engine light came on for the first time. Dealership is now saying that the oil filter was loose and all of the oil leaked out. The oil was not changed at the dealership so this is their tried and true way of denying the warranty. They used to void the warranty outright if the change was not at the deal but now they say the part failed. This car has been to the dealer two times for oil related issues. The first time oil was leaking after they changed it and they blamed the drain plug failing. Before I took it in that time I checked and the plug was loose. Of course this was covered under warranty because they messed up but would not admit it. This time, they blame the filter and claim oil was all over the underside of the car. ODD!! I was under the car to check it 20 minutes before it was in the deal ship and there were no leaks found?? Now the outcome is a blown engine that Kia blames on faulty service. Dont touch them.

2013 Kia Sportage - I was driving on a parkway when the check engine, check oil and battery light came on and the engine completely seized. Thankfully I was able to pull over and not get into a possibly fatal accident with my wife in the car. I opened a case with Kia customer service. I have gotten nothing but the run around, explained that I am fully aware of the massive recall on thousands of thousands of Kias. This is exactly the issue that this recall is for and numerous reviews that Kia refuses to repair it and that they give the run around. I have filed a Better Business Bureau complaint and if need be fully plan to contact a lawyer. Repairs for a seized engine range from 3500-7000 for a new engine and I see countless reviews with the same issue with their cars and dealing with customer service.

KIA agreed to fix my car which is presumably under warranty. We agreed that they will cover the parts and I will cover the labor at $1,250. After doing the repairs, they are now saying that they will not honor the warranty! This is on top of the disappointment I have had with KIA. I still owe $1,661 on the vehicle and I am so frustrated that they are pulling this! I would have never agreed to having them repair the car, had they not agreed to honor the warranty, as I had a mechanic who is willing to do it at a much more reasonable cost!KIA is a rip off. They are crooks and are not trustworthy! My lawyer will be handling the matter from today; however, this still leaves me without transportation! Today, I will drop one of my classes that require me to travel to a distant campus for lack of transportation. I will most likely lose my job. And in the meantime, my car will sit at the KIA dealership because KIA will not honor the agreement they had with me! Shame, shame, I know your name!The magnet I just ordered to place on my car is in the shape of a lemon and it reads: Ask Me About My Lemon. Its a KIA, dude! Although it will be a while before I am able to drive my 2006 KIA Rio again, I will proudly sport it around town with my new bright yellow accessory added to its both sides. Never would I ever recommend a KIA to anyone I meet! I will tell everyone I know to never ever consider owning a KIA! Lets boycott KIA! I will post on my Facebook account and in other sites, put signs in my yard and give bumper stickers to all of my friends--whatever it takes to make people aware!

Worst customer service I’ve ever experienced. Got this car for my daughter who’s paid this note since 2015- car almost paid off only owes $2900. Contacted them in December 2020 for a two month extension being my daughter lost her job due to COVID. January told by Kia rep that everything was good to go- no payment due till February. Today she’s notified her payment is over 30 days past due. When my daughter called Kia the reps said there was a glitch and refused to put a supervisor on. So I called and I was told the extension didn’t go through because the system tapped out (whatever that means)! Meanwhile not one person corrected this so called tapped out error on their part or contacted either one of us to let us know anything new needs done! This doesn’t make any sense what’s so ever! So then they said the $675 that’s now past due needs paid so my daughter paid it- I requested a supervisor or manager and then was told they don’t have one In the building! Again- WHAT! I have never heard of such insanity!I tried to see how to file a corporate complaint but of course that’s no use because when I tried to ask I’m told to log onto KIA- I log onto KIA and now the account is locked! So now all though my account going past 30 days isn’t anyone’s fault but Kia’s they will probably have the audacity to send this to my credit bureaus against me when it’s clearly their own error! Just awful! I will NEVER get another Kia vehicle again in my life and neither will my daughter- damn sure won’t ever Finance anything through them again! None of them know what they are doing and I suppose it’s because as stated by the rep no supervisor or manager is ever present in the building!

The Kia Sorento is only as good as what the company backs it up to be. Its a little above garbage and thats only because they dont back up their vehicles if there known defect.

The paint is so cheap! It started peeling 2 years after it came out & months after I bought it! Also, I had to replace tires right away. I heard these are issues with a Kia. I won’t purchase another one.

My car died on the side of the road and I called Kia Roadside Assistance. After speaking with an associate I was advised a tow truck would be out in 90- minutes. After 90- minutes passed I called to get an update and after being place on hold so they can call the tow truck operator the Kia associate advised me they were running behind and are 30- minutes away.This exact scenario went on over and over for 6- hours until finally I had enough and took a cab home. The next morning I called Kia Roadside assistance again and advised the new associate of what happened and they set a tow up and guess what, I was advised of the same scenario and again nobody came after lie upon lie upon lie. The service for Kia is non-existent so keep that in mind BEFORE you consider purchasing your or leasing a Kia.

I was taking my son to the hospital. The hospital we use is about an hour away from our residence. Three deer crossed the roadway. The last deer got confused, started to run back my way so I swerved to miss it. I hit loose gravel but did not know that when I did that it had ripped the oil pan off the motor. It stuck the throttle on and brakes useless. So I had no brakes and the throttle was stuck on. The van struck the embankment head on which was steep because at the top was a railroad track. The same track AMTRAC uses. Anyway after hitting the embank the van proceeded to hit a guide wire which pressed the hood into the motor and left scratches all over the van. It spun the van around, both sides of the van were hit against the pole, wire or embankment or ditch. The van proceed to climb the embankment, no brakes with the throttle stuck. I knew the other was going to be a roll because we were at an angle. Black smoke was pouring into the van. I am scared of black smoke (I was in a house fire 3 years ago. I was the last one out and suffered 2nd/3rd degree burns. I was life lined to Springfield). I couldnt see my son. I could hear him, he would answer me, but I could not see him. At the top of the tracks I heard him say we are going to roll. I said the airbags will deploy. How wrong was I. Just by chance that last tire was hanging onto the track. There was o2 tanks in the van (because of the fire 3 years ago, I burnt my lungs... I inhaled the flame). My seat belt did not lock. I hit the steering wheel, my breasts are bruised. I have a hernia and cant find an attorney that will go up against them. MY son had to have 12 stitches in his leg. I went to the hospital by ambulance because I couldnt breathe. NONE OF THE AIRBAGS DEPLOYED. So much for 5 stars. MY SEAT BELT DID NOT LOCK. I HATE KIA.

Took my car to Kia East Syracuse for warranty service. Was told car needed to be kept overnight while they waited for a part. Was called next day. Salesman stated following: “Hi Rose, we just found out your part won’t be in until the first week in October, and your lease happens to end the first week in October. Why dont you come in and get a new lease vehicle. I stated I would not be purchasing a new vehicle. The service department is stating they dont have a loaner car for me, they want me to go almost three weeks without a vehicle. I contacted Kia Corporate and they state that they cant help, since the dealer is claiming they dont have a car they can offer as a loaner. They stated they could possibly rent me a car, but they need a manager to authorize and that takes 48 hours. Ive never heard of a car company doing warranty work on a car where the part takes 3 weeks to procure and will not offer a loaner car to drive. Not the happy Kia experience I see in their commercials. Won’t buy another Kia and neither will my family members unless they can make this right.

After years of spending thousands of dollars on my vehicle, I spent another 1200, and the vehicle would only run for 5 days. I tried to get them to fix it and they wanted thousands more! I offered to have them exchange it for a new one and they scheduled an appointment which I was ignored for 3 hours. They just want money so I called the corporate office and a man at escalations screamed at me hurting my ears. Issue not resolved and my car is sitting at my apartments. Extremely poor customer service!!! I went to Honda! Anyone want my poor Kia?

My mother was driving her 2010 Kia car when the gear stick came right out in her hand! Imagine what a shock that was, when she was just left with the stick. My father had to come and pick her up. Shed had to be driving the car slower as the gear wasnt working and she ended up causing a traffic jam. When she could finally pull over into a safe area, she let Kia know. They told her to bring the car to them! She explained calmly that she wasnt going to drive a car with a non-functioning gear stick. The lady on the other end of the phone tried convincing her that she should just go really slowly. Unbelievable!When my mother became angrier and asked them if they really expected her to drive the car, another man came on the phone and tried the same tactic. My mother said they needed to come and get the car. Surprise, surprise; there was no one available. And, to add to this, apparently the gear stick doesnt form part of their 7-year warranty anyway! Now, maybe its just me, but Im thinking theres something really fishy about that. How convenient! She asked them what came in the warranty then, shed like to know for the future!Never mind that she has had continual problems with Kia before and even that very morning when she had gone to get her car fixed after something had fallen off the front, they didnt have the correct parts when she went so that was a wasted journey. It was as if everything was supposed to happen that day in order for us to realize that Kia is a very dodgy company. I agree with the other reviews here: a shoddy company, with shoddy parts and shoddy customer service. They dont help you; they mess you around, and their warranty is very shaky as they try to wriggle out of whatever they can. Shell be getting rid of this car as soon as she can and well be spreading the word about this not-fit-for-purpose company!

I am a dissatisfied owner of a 2014 Kia Soul. July 4, 2015 I purchased a used 2014 Kia Soul with 4200 miles on it. June 2017 the engine blew up with 62261 miles on it. At this time I found out that there is NOT a 100000-mile powertrain warranty because I am the second owner. They dont tell you that when you buy it. I contacted Kia warranty service to submit my claim. Long story short, Kia not covering engine replacement because it is out of second owner power train warranty. I Had to pay to install a new long block engine into the Soul at the Kia dealership. $4322.00 for the engine and installation. Kia could not tell me what the mileage was when the Soul went into Service but only the date. According to Kia warranty, the second owner is 5 year 60,000 mile warranty from day and current mileage. So if my Soul had 2262 miles on it when it went into service, then my warranty would be to 62262 miles. Kia did not want to even talk about this. Just basically said, Sorry for your bad luck. Next I was told to file an complaint and I will be doing just that. It was determined at the dealership the failure was due to a blown head gasket which in turn allowed engine coolant to get into the #2 cylinder which caused the engine to lock up. Also the engine was free of any oil sludge and nothing was found to be neglected as far as maintenance. An engine head gasket should not blow on a well-maintained engine. Funny thing at the dealership when my engine arrived from their distribution center, I was told I was 4th in line to have an engine installed. Gee. Sounds like Kia has an engine failure problem. Guess they are not paying for anyones repairs!!! Poor customer satisfaction. Oh and Scott who I spoke with from Kia about the warranty, if you read this, this is not the way life is, consumers should not have to worry about their engine failing and be without a ride to work for 6 weeks and have to deal with arrogant warranty customer service person. My son has a Nissan with 145000 miles and it has only been to dealership for regular scheduled maintenance. Guess I will need to trade this Kia on a Nissan.