With the advent of keyless entry, there are bound to be lost key FOBS. They are ridiculous in price. Then you have to go to a dealer to have it programmed. They get you coming and going. Same with the built-in GPS. The new maps are expensive. I did not care for the car app that is for your phone either. No issues with the mechanical aspects of the Sorento even though if there was, KIA tech info was bought out by Snap on and you cannot access free repair info any longer.

This 2003 Kia spectra has had nothing but problems in the last 2 years. It started with the wiring on the tail lights being faulty and having to have them repaired so I would have brake lights. Then had to have solenoid A replaced. 5 sensors replaced because of corrosion. Now when I start to drive, the car is having a violent jerk backward...Very scary!!! So now I am taking it back in to have the mass air flow sensor cleaned. Pray for me that this works because Im out of money and days I can take off. Does anyone know how to solve this problem?

We leased at 2015 Kia cadenza about a month ago. We then tried to adjust the mirror and it didnt work or go back into position. We got it replaced and got it back the wrong color and with scratches all over it and a chip in the bumper and hood. Now we have to have a second mirror ordered and painted and put on. We have had it for a month!

I will never buy another Kia. Period. We contacted the Kia Corporate office to help with an issue we had after our car broke down on the side of the interstate 2 times after being serviced at 2 different Kia dealerships, Langdale Kia in Valdosta and Crown Kia in Saint Petersburg. Kia Corporate gave us the run around, telling us they would send our service request upper management to have it approved. After 3 weeks, they finally told us that no our car wasn’t under warranty! What?! It’s like they didn’t even read what we submitted. Kia doesn’t know how to fix their own vehicles and doesn’t care if they break down multiple times. This has been a horrible experience. Now we have a car we own that can’t be repaired since Kia doesn’t even know how to fix it.

I have sent a message to customer service about my cracked bumper and I am extremely upset with the situation. Here are the pictures regarding my e-mail and I would like a response from customer service. I am an unsatisfied customer and I regret buying a car from Kia since I was not aware that the plastic was this cheap. I did not hit a snow bank nor did I run over anything. I am a very careful driver and I am not happy that the cheap bumper cracked on its own and I am extremely not happy about the incompetent Kia technicians at the Kia Montreal-North. They were arrogant and unhelpful in so many ways and blamed me, the customer, for the cracked bumper without any interest in hearing my side of the story. My e-mail is ** and I will be waiting for the prompt reply this coming week. Thank you and have a good day!

On 11/25/18 I purchased a vehicle from KIA of Irvine. They totally scammed me on the service and maintenance contracts and also the theft deterrent on the car. They went as far as to fraudulently forged my signatures on the maintenance and service contracts. Those two added up to $4000.00, they also snuck in $1495.00 for the theft. So a total of $5495.00 added to my contract without my knowledge of it. The people that work in finance are nothing less than thieves and liars. None. And for you people that work in sales your hands arent clean either. You might not be directly involved in the fraud and the Payment Packing that is being used in finance, all of you most definitely are aware of whats going on over there in finance. When you guys forged my signature on those two contracts, you then submitted them for payment and then received payment for them. That is fraud!! And I am 100% convinced that the owner of this dealership has got to be aware of the practices being used there to commit fraud to scam their customers out of money. HE KNOWS. Every one in sales and finance are all thiefs and I assure you, that you will get what you have coming.

I have the KIA K900 year 2015. I have a recurring event my car tries to EAT me. Really I mean just that. To understand this let me let you know that this car is totally computer controlled. Everything is controlled by the onboard computer. There is no manual levers to work with. E Brake is computer controlled, shifting, starting, running, lighting, air conditioning and also the steering is drive by wire. So with that information here is how my car tries to eat me. I get into the car and put on my seat belt and step on the brake pedal and press the start button and my seat moves very fast all the way forward so much that I cannot move anything. Real, leg under the dash pressed hard into the dash well and the seat with not stop until it get where it wants to go then it stops moving.Now this is the terrorizing part. I cannot move the seat anywhere. It will not move back or anything at all. Now this is scary to me because I am thinking, Hey I am pressed hard against the steering wheel airbag if it goes off I am a dead man. I am a man with a disability and trying to get out of this was impossible. I had the police and fire to come help me and the fireman were able to twist me out of the car like a corkscrew. After this happen I had it towed to KIA Place I got it from and they worked on it and could not find anything wrong so to maybe fix this they did a complete computer reinstall of my car. Well this car eating me thing happened four more time and then the scariest thing happen. My car while I was drive down the road next to Safeway ate me. I could not move my feet to step on the brake and the right foot was on the gas pedal which I move sideways to prevent me from pressing on the gas. But the worst was I could not control the car because I was pressed so hard against the steering wheel I could not turn it but very little. Visions of hitting anything and having the airbag go off was scary. Of course this end ok, the fire department and police are the greatest and best people around. I was pulled from the vehicle again and the car when to KIA car company again. The company was really mad about this because my car tried to eat the service manager also. But KIA in the sky said not to repair it because they could not replicate the error. Now this top of the Line KIA Motors vehicle The all great K900 sit on the side of the road. I will never drive it again and the car company that I got it from understands but cannot help me and still to date KIA Motor in the sky will not make good on this car. Microsoft who programmed the car computer system says it is a defective BIO somethinga majiggy they are EPOMS thingies. But KIA Motors in the sky will not authorize a replacement of the computer thingy... I will never own another KIA Motors car at all.

Where to begin. I scheduled an appointment at my local Kia dealership to have a recall fixed that I had received a letter about. The night I went to drop my car off it started making a knocking sound in the front end. I spoke with the mechanic who told me they would not be performing the recall because they believe it was part of an engine recall. Fast forward 9 WEEKS, yes I said 9. They tell me Kia denied the recall due to previous recalls not being performed. I call customer affairs and they state that I never had a recall done in 2018 that should of been done before the engine failing...First off I never received a letter stating a recall needed to be done in 2018 and the person who helped me even stated they had the wrong address on file. The only recall notice that said it needed to be completed was the one I took it in for. The fact that have terrible engines that is clearly known and there is a law suit over just tells you how terrible this company is. I have been without a car for 9 WEEKS! I work full time and have 3 children, no one could provide me with a loaner vehicle and now they are denying the recalled engine because of a notice I never received. I am completely disgusted with this whole situation. Kia Cooperation is shady and I will NEVER own another Kia.

Bought my Kia Rio in 2000 from Bert Ogden in Mission Texas. Had problems with the car stopping while driving the car. Worst experience in the expressway. Then I also had the problems with sludge on motor which end in overhauling engine then had the same problem with the car stopping while driving. Still 2016 trying to getting it fix, new alternator, new starter, overhaul motor, new battery and still having the problem. It’s just a piece of junk. Dont recommend this vehicle at all. Will never buy any Kia vehicles.

Kia Sorento - My family and I have almost died numerous times due to gas flow being shut off to engine... nothing like switching lanes on interstate and all power just gone in three lanes of heavy traffic. Had problem fixed $2600 for a sensor. Less than a year later starts cutting power again. Dealership tells us there is nothing wrong and now here we are, thank God, the semis missed us. Back at dealership for same part... Thanks, Kia.

Rear shocks were leaking - I had to replace rear tires, car has 56k miles. Kia says Kias 60k warranty or 5-year warranty is void because 15 wheels were changed to 17 and car wasnt build for 17 wheels and tires (give me a break). I asked several tire shops. All said tires were ruined because of defective leaking shocks, not the size of wheels or tires.

I have a 2013 Kia Soul I purchased new. Since I purchased it I have had an issue with the car hanging up when I shift it into reverse. It is an automatic. Ive taken it to the useless dealership I purchased it from and of course they cant fix it because the computer isnt throwing a trouble code. Its really frustrating when you purchase a new car and from day one the transmission hangs up and the idiots at the dealership cant fix it for you. I have stopped going to Folger and will go to another dealer for the next service and see if they can repair it. Anyone have a similar issue?

I purchased a 2019 Kia Stinger a few months ago. I had a small accident and my car is still at the shop waiting for parts that Kia does not have for their own cars. I just got off a call with the incompetent representative telling me there is nothing they can do and my part will arrive in MARCH! My brand new KIA Stinger 2019 luxury car is going to sit for 6 months because KIA does not have fenders???? I will NEVER buy KIA again!!! Disgrace!

Bad after sales performance - my bad experience with KIA Cerato (Controller had broken down). This is Dr. Hamdy **, Professor of Electronics Engineering, from Cairo, Egypt. I bought a KIA Cerato. I was surprised this week when the car stopped suddenly while I was driving on my way to work. I called the KIA Egypt maintenance services, and they carried the car into the service location (official KIA location). After inspection, they told me that the controller has broken down. Actually, I was surprised because the car is a brand new one and has only about 30,000 kilometers on it. However, I periodically avail myself the traditional service for the car at the KIA official place, and the last one was about two weeks only. Now, it would cost me more than 1,000 USD since this car was delivered from Saudi Arabia to Cairo in Egypt. I was shocked to find out about the price to fix the controller. The car is brand new. I have had many brand new cars before, but I did not face any problem such as this one. I asked them to please try and fix this problem because it leaves a very negative feedback about KIA (and the marketing in Egypt is huge for KIA). The car is located now at the KIA service branch - Elsaba Auto Service (250 Industrial Zone, Zahraa El Maadi, Cairo, Egypt / Tel and Fax: +2 2516 2518, +2 2521 8393 / Date of Service: 30 Jan 2013 - 03 Feb 2013).I got a response from KIA regarding this complaint that I submitted yesterday: “Kindly be informed that the service center will make a discount for the changed part. The warranty covers the sold cars by official agent in Egypt as it announced and known in the market.” This is a fatal fabrication design mistake in your design kit, and I will not excuse KIA designers for this mistake (“hardware designer for solid state parts”), and I will not advise anyone to use it. My advice to KIA customers is to stop using this car.

Last Friday it was raining and I was parked in a stall at the grocery store. I was on the phone (which comes through the radio) when I heard a loud POPPING sound and the radio went off and the screen completely black. I took the vehicle to AutoZone first as it was believed to be the fuse. The fuses were fine not blown. I then took the car to Car Pros Kia in Carson on Avalon Blvd. They charged me $118.00 for a diagnosis ($668.00) & then they say that the radio is blown. They would have to send it out for repair which would be $550.00 ($668.00-$118.00) and if they found something in it like coins & or toys/foreign objects then it would be an additional $1,500.00 on top of the $668.00. I asked if it was covered and because my car had 106,000 miles it was not covered! Out of ALL of the cars Ive owned this has got to be the worst. 3 MOS after owning it the stitching in the rear seats and the drivers seat began to come apart and of course this too wasnt covered under the warranty. I purchased this vehicle new (traded in my 2006 Volkswagen Passat, which was the worst decision Ive ever made. They dont care about their customers. I will NEVER purchase another KIA.

I spent days at the dealer working with a salesman. I called later on the last night and said I would I would take the car and be in morning to make the purchase. I went and got my bank loan approved and in order to be prepared. He called me and said to come later in afternoon because they were sending him to pick up a car; however, my car was getting serviced and detailed and would be ready for me when he gets back, so there was no need to come down now since he was being sent out of shop for a few hours. I said I can come in right now to take care of my end of paperwork since you just opened. He said later about 3 or 4 would work better, “Don’t worry I have your car being prepped for you and it will be definitely be ready for you and you can take it home right away.” I called a few times while he was taking care of his business and left messages at shop throughout the day. Then I get a phone call at 8:30 pm after I did all my end of paperwork and loan papers and get the loan for this same day purchase that says another salesman sold the car from under him while he was out doing business for the shop.Now the car isn’t there and I was never notified till 8:30 in the evening hours later from the morning I was supposed to get the car. Now the car is not there and I have my loan done—no car and no remorse, or compensation for their wrongdoings. My time and money I put into this by driving back and forth, doing the loans and insurance, research, credit checks and so much more to list right now. They should make good on another car in a big way and fast since I took off of work and holiday to make this transaction. That is not at all good customer satisfaction at all! What will they do to compensate me? And get me in the car, I want today! I have no car as of tomorrow and I am very unhappy with the Kia service and customer satisfaction attempt at this point. Who knows, maybe they will change their ways and surprise me with a make good offer.

BUYER BEWARE!! This is intended to strongly express a ZERO rating of Corporate Kia, as they refuse to stand by their products and are hurting their dealerships in the process. We have recently become part of a VERY large group of Kia vehicle owners with known defective engines and Corporate Kia refuses to rectify the issue of their poor quality!! We own a Forte with ~79K miles on it that is well kept. When the engine just recently began a loud knocking sound and a timely engine recall notification came to us, we brought it to Kia. After charging us $135 for a diagnostics fee and having our vehicle for literally two weeks (stating that Corporate Kia had been hacked and their systems were in disarray), only to ultimately tell us the engine recall issue DID NOT apply and it would cost us $8,250 for them to put in a USED engine!! Yes, $8,250!! They also stated that our vehicle had been serviced by Kia all along, but that the engine was junk?!? There are many Kia models already in lawsuit settlements for this defective engine issue that surfaces later on, but it is not on the Forte yet. Do a simple Google search and you will discover this. If youre thinking of purchasing, please do your research first, as there are many other car manufacturers out there who do not have this devastating design defect that leaves the owners with big $$$ expenses and no recourse. How Corporate Kia can ignore their consumers and poor quality like this is highly unethical and is why I am posting this!

In January 2008, I bought a 2007 KIA Spectra from Kia Brampton, with a 5-year or 100,000-km. warranty. All went well until December 26, 2012 when the vehicle was at 99,950 km. The oil light started to come on and off. It was towed to KIA Brampton where they declared the vehicle okay but proceeded to empty the oil and place clean oil therein. I was told to return the vehicle every week for check up which I did every week until March when KIA finally confirmed that the vehicle did have problem. Then they told me they will contact me after they get in touch with KIA Canada. In March, they took in the vehicle and claimed to change the rings, which they assumed was the problem. However, within two weeks, the same problem resurfaced and I took back the vehicle to KIA Brampton. The car was checked and we were told by the Service Manager that the change of the ring was a goodwill gesture and the warranty has expired and in general, when vehicles reach the end of the warranty, KIA seems to think that people want to con them to recondition the engine and hence they would not be able to help us. KIA Brampton recommended that we contact KIA Canada re the problem.I contacted KIA Canada about the problem and was told by the Customer Service representative, Malia, on May 24, 2013 that the KIA could not assist me because the vehicle has passed its warranty period. I refuted this of course on the basis that the problem with the vehicle was detected before the warranty period expired. I asked to speak to a supervisor and after being put on hold for 15 minutes, I was told that the Supervisor was busy and but will contact me within 24 hours. On Wednesday, May 29, 2013, I finally received a call from a Sandy from KIA Canada about the matter. I again requested that KIA honor the warranty and fix the vehicle. Sandy said she had nothing to add to what Malia told me because KIA Brampton fixed the problem in March based on their diagnosis and now that the car is over the warranty period, KIA is not responsible for any repairs.

9/23/2015. This dealership ordered me a replacement tire for my new 2015 Kia Rio LX sedan after only 775 miles put on the car. A steel belt/Nylon cord came apart inside of the tire. Their service adviser was to contact me when the tire came in. On 10/09/2015, I contacted my salesperson about this issue and he got me the service manager. Service manager told me tire had been there for some time. He made an appointment for me that afternoon to come in and have it taken care of. Arrived at the dealership and the same service adviser waited on me. His attitude was pretty bad when asked as to why he didnt call to say this tire had come in for replacement. Worst customer service ever at a car dealership on a new car to say the least. Unknown if I shall go back to them because of this experience.

It went from some noise to the rod going through the motor block in a matter of a minute. 2012 Kia Sorento. I put easy miles on my cars. Never have I had this problem on other makes and I usually keep the cars much longer. Now the Dealer is offering me $500 for the car. I just put more than that into brakes. This kind of built-in obsolescence will not keep me coming back.

2011 KIA SORENTO SPORT - Purchased this vehicle less than a year ago and have had transmission issues with it a few times. Now my check engine light came on, I would not recommend this vehicle to anyone...

I have a 2011 Kia Sorento with 82,000 miles that I have just been told has a bad rack and pinion. I have been told by 3 mechanics at various places that there have been multiple bulletins out about this issue with the rack and pinion with KIA Sorentos yet KIA will not cover the issue or have a recall! I think it is time to get the news media involved. There is something wrong with this!!!!!

I have a 2013 Kia Sorento Dark Cherry. I have a problem with the paint on car. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. They say it is not covered under warranty. Also I have been noticing the area were you open door is scratch from finger nail [per dealer] when you open door handle.

I purchased the Kia about 1 1/2 years ago. I have 48000 miles on it. Last week it started blowing white smoke out of the tailpipe. I checked the oil, which was fine, and then called and made an appointment at the dealership since it is under warranty. I took it in yesterday only to be told that the engine was ready to blow. I thought my day couldnt get any worse until the Kia rep told me that I needed to gather up all of my receipts and that of all maintenance reports on my vehicle. It would then be submitted to Kia to see if it met their approval for their warranty. This would have been fine except for the fact that the service person told me that if I ever went over 3500 miles in between changes they would decline the warranty. I have completed oil changes at home and the service person said that would be fine except that I have to prove that it was for the Kia. Now, there was no indicator light that ever came on in this vehicle. I have faithfully changed or had changed my oil and again NO INDICATOR light came on that anything was wrong. Basically I was told good luck in getting it fixed. I have read the other complaints and it seems like I am not the only one. I owe 26000.00 on this vehicle and they said that if (when) Kia declines the work then they will be happy to replace my engine for the price of $5000.00-$6000.00. Even if I didnt complete the oil changes that I did a BRAND NEW car should not have a blown engine in 48000 miles.After speaking with their rep it was made very clear to me that they are going to decline anything that I give them. When I asked about it being a Kia issue that the indicator lights werent on I was told Well I dont know why they didnt come on and Slug in the tank means oil leak I stated to the rep that if the seals leaked because of a problem with their motor that would also cause slug in tank too right? The guy told me You would have to prove that. I will never buy another Kia. Their warranty sounds good but is full of loopholes to make a customer believe that they are getting amazing coverage when what it really is is a way to screw people out their money, their car, and their wellbeing.

We took ownership of a brand new 2019 Kia Niro EX on 1/30/19, it would not start on 2/1/19. A tow company employee came by and took out a porta start battery jumper, hooked it up and the vehicle would still not start... It was put on trickle charge overnight and the battery was fully charged on [AM] 2/2/19 but same problem persisted... Resolution = have it towed in, no vehicle to use in the interim (UVO message says were closed, bye and roadside response says they do not deal with anything other than getting the vehicle hauled in). I have a hard time wrapping my head around what happened. The dealer says UVO should/can help but, unfortunately, if you need rental assistance and it is the weekend--- it appears you are out of luck (vacation with family/friends!). I think KIA needs to retool their customer relations department. Last KIA I buy and I will be sure to relate my experience (with no exaggeration) to those asking me how do you like your new car? ...Oh, do you mean the new (219) KIA Niro EX we bought on Wed and on Friday we had no vehicle to use, no communication/help except a tow company suppose I was out of town with my family... Cant make it up! I could go on but would rather focus my time on laying out my experience with KIA, which I will do. I would be more than happy to send documentation to anyone who is interested/in need of it.

I purchased the 2018 Kia Sorento EX 3.3L AWD new in January 2018. I currently have 23k miles on the vehicle now. This vehicle has been one of the best vehicles Ive ever owned, and Ive owned a lot of cars. The AWD system works great, handling is great, power is there when you need it and its comfortable. Every vehicle has its cons, but I find it difficult to find one with the Sorento. I know a few other people who own a Sorento and couldnt be happier with the purchase.The interior has a great feel and well put together, unlike a lot of new vehicles and their cheap composite plastic. The lines are almost seamless. The warranty (10yr/100k) seems great until you read the fine print. A lot of components are dropped off the warranty at certain mileage intervals along the way to the 100k benchmark. I did pay for the better warranty which covers all components to 100k miles, but even then other companies have warranties only going out to 24k to 36k miles, which is convenient to drop the vehicles warranty the moment it leaves new car status.I would recommend this vehicle to anyone thats considering purchasing an mid size SUV. For what you pay its the best bang for the buck. There is a transmission software update available. I brought the vehicle back in at 5600 miles to have it completed. KIA sent a $50 Visa prepaid debit card in the mail due to the inconvenience. Ive never received anything from any other manufacturer for an inconvenience.

Purchased a new 2012 KIA Forte Koup. It now has 20,000 miles and has had 4 new batteries. The car drains the batteries completely and they cant be re charged. Keep having it towed to Kia Dealerships and they tell me they can find nothing wrong with the car. This is a car I purchased for my daughter to take to college and 2 batteries we had to buy because it died on the weekend when no dealer was open. I am so afraid of this car for a young girl to have. She is also afraid to drive it anywhere as she never knows when it will kill the battery. I stay a nervous wreck, as I never know when it will break down. Any suggestions?

Purchased a Kia Rondo EXV6 in May 2008. Have had ongoing issues with the transmission which we started to notice around 71,000km. We brought the car in, they didnt find anything wrong. We followed our required maintenance plan and my husband is very particular about high maintenance for our vehicles. My husband purchased the extended warranty. At the time we purchased it he was told the extended warranty covered the car as though it were brand new! My husband specifically asked if the transmission drops out of this thing at 199,000kms, will it be covered? Answer was an emphatic “Yes, for sure! Guaranteed!”That was a lie. We repeatedly brought the car into two different dealerships with transmission complaints. And until last summer, the dealerships diagnostic tests deemed there was no problem found. Each time we had to pay over $100 for the diagnostic only to be told they didnt find a problem. Last summer, there was finally an acknowledgement that they found a problem with the transmission during their diagnostic. We thought “Wonderful, it will finally be fixed!” No such thing. We found out the dealership had to report to the Kia Protect extended warranty insurance company and received permission from them. They sent an adjuster out to test our car. Of course the adjuster said there was no issue and refused the repair. Approximately two weeks ago, the heater and the heater blower went on the car. We were in an extreme cold alert in our area during that time. I brought the car in for repair and once again reported the problem with the transmission. This time I pinpointed what gears were slipping when shifting and it was getting bad. We received a message from the dealership - they confirmed the transmission was not shifting properly. They indicated they would have to put the claim through the extended warranty company and then wait for approval. In the meantime, they temporarily fixed my heater so I could take my car. The next week the heat went again and at the same time the dealership asked me to bring the car in for inspection by an extended warranty company assessor. The assessor acknowledged the problem with the transmission and said it needed to be fixed. He commented to the dealerships service department that our car was in really great shape and it was worth doing the repairs because it was in such great shape. We were relieved and happy. We thought this meant the transmission would FINALLY be fixed. The next call we received was from the dealership - they asked us to bring in our proof of maintenance paperwork as the EWC (extended warranty company) was now saying they would reject the repair because we did not follow the recommended maintenance. We did the required maintenance as outlined in our Owners Manual and as advised by the dealership. We brought our paperwork in. The next call we received was from the EWC. First they tried to argue with my husband about the recommended maintenance. My husband argued that we performed our required maintenance and that not doing the recommended maintenance did not void our warranty as it wasnt a requirement. When the EWC saw this angle was not going to work, they told my husband that the car was only worth $2500 and the repairs would cost more than that so they would not approve it. My husband argued and we looked up the black book value of our car. We found a car with approximately the same kms was worth at least $4000 more than that. I took to social media to vent my frustrations and suddenly my husband receives a call from an ombudsman from Kia Canada. He spouted the same crap as the guy before. I again took to social media and then my husband received a call offering us a discounted rate of $900 to rebuild the transmission and this would include the repair of the heater and heater blower. We refused. We dont believe this company is being above board with us. They are not honouring what we were told when we purchased the warranty. This warranty is a scam. If they have no intention of repairing the vehicle then why cover it until 200,000km?!! This company should be reviewed by the government for the sales of these warranties.

After purchasing 40k car, I did not receive customer service that I expected. My concerns (edge guards) were ignored by service three times, sales manager failed to make sure all my issues were settled. My new car experience was ruined, and I still feel unappreciated.

On eight separate occasions, I was charged $139.49 for a total of $1,115.92 AFTER my loan for a KIA Soul had been completely paid off. I have never experienced overcharges to this degree — house, other cars, etc. I contacted KIA Finance on four occasions over three months to no avail. I was promised everything from the “check’s in the mail” to “no record that no check was ever issued” to “a refund in 30 days or sooner” to a “customer complaint has been opened.” Neither CSRs or supervisors were able to make anything positive happen. My bank said it couldn’t get involved so late after the fact. Disappointed and will probably never buy a KIA again.

My 2014 Kia Sorento is peeling. The paint warranty is only for 3 years or 36,000 miles. My vehicle was beyond that. I believe paint should last more than 5 years. Kia differs. They refuse to do anything. Despite the fact that the paint is peeling off in 2-3 inch chips, they insist there is nothing wrong with their paint. carcomplaints.com shows many customers are having the same issue. A car paint expert even explained how the paint process was done incorrectly. I will have to pay $1000 plus to have my Kia repainted and then I plan to trade it in quickly before any more of the paint peels off. I will never buy a KIA again.

Kia Mohave 2013 - I love my car so much. It have all what I need and more... I dont have any complain until I did the service of 30000 km. After that I found a small problem, but it’s bothering me. The outside temperature is very low - more than the real temperature. I told them that at the service and they change the sensor, but the problem didnt solve. Today it was very hot outside 47C, but its appear in the car outside 29. How come? After about 30 min its appear 33. Please help me... Whats wrong?

I cannot get my check engine light to stay off. Every state inspection time, I go through the same problems. Always a misfire or several other sensors are replaced. This is rather expensive.

This pass Sunday I was driving on I-75 North to Gainsville to drop off my son for summer camp and the engine made a pull. Then all the sudden a big rattling noise. The car was always serviced by the Orlando KIA West Colonial dealer for Oil changes and for services. My car had clean oil in the pan. This happen on 6/12/2016 and today is 6/19/2016. They need a paper sign from the District manager and I am getting the runaround. I see how it goes... When you step in the show room, they promise you bells and whistles. Then when the time comes up for them to pony up, they drag their feet. This is my last time I will purchase a KIA car or a new car. What is the point... I see that some other people are having similar issues. Think before buying a KIA... Not a happy customer.

First I had to replace the clutch in my 2012 Kia soul ($700.00) and it had less than 70k miles. So I just happen to google the problem and its one of the top problems with the cars and Kia is debating or may have already quit with the production. This was 2 months ago. Now my wheel bearings are needing replaced? My soul has 70022 miles and I am so annoyed with the warranty not that it would have helped - I bought it 1000 miles used... give me a break. I am going to get in touch with consumeraffairs. This is ridiculous.

In September of 2018 my 2012 Sorento started to catch on fire. I did not know what was napping and others were telling me to get out of car. When I finally did it was burning across the bottom. It burnt completely up. Kia paid for a rental for 7 months and then they called me and told me that it was undetermined why the car caught on fire. Now the fire department tells you why. Well anyway they took the rental. Told me its nothing they could do. Credit drops from 670 to 435. Cant get another car if I wanted to and still have to pay the Kia off thats burnt up. Not Fair. People do your research on Kia.

The 2011 Kia Forte ran great for 50K miles. Then, I guess I hit a rock - thats what the dealer told me - that apparently damaged the transmission fluid line underneath the car. They fixed it and told me the transmission was fine. So 1,250 miles later, the tranny locks up in 4th gear. Now, Kia is telling me that I should call my insurance company to take care of this. I told them, “No way. You guys told me it was fine. Now, you want to backtrack and blame the so-called accident.” Now, they’re saying if their metal in the bottom of the filter, then its on me. I dont think so.

I feel that the finance representative was not accommodating and discounted me, after I signed the contract. I had it adjusted because of extra charges, the paperwork is different on other copies (the trade-in value was decreased to hide the extended warranty of $2000.00). He did not go over the contract.His name was Collin ** at Legend Kia in San Antonio (IH 35 N, San Antonio, TX, 210-650-9969). I obtained financing from my bank, which exceeded the cost of the vehicle I initially chose. I wanted to upgrade to another vehicle and he told me I had to pay the difference out of my pocket (which was not true). I feel discriminated against because I am a black female that went into the dealership alone to purchase a vehicle. I dont feel a man would have been treated the same.

My Venga 1.4 purchased in Nov 2014 has not to date reached more than 30 mpg approx. It has just over 4000 miles on the clock and I keep getting fobbed off. I have been told Its not run in. When asked how many miles do I need to do no proper answer given. Its down to my driving or the roads I use. Strange I use a roads or motorways I have had a license for 50 years and have driven most cars on the road includes HGVs. No one seems to give me a proper answer. I do not expect 42mpg as they state but I do expect at least 38mpg. I have keep a spreadsheet and mechanics that have seen it and customer service say that it is not a good mileage. But to date nothing has been corrected. KIA good car I do not think so. I had a Ford Focus 1100 and I used to get far more mpgs in that. My son has a Ford Mondeo estate top of the range 2 liter engine and gets 38mpg in that. So what has gone wrong? Recommend KIA. No thanks.

My 2.4 liter engine is part of a recall of over 1.5 Million cars. Well, my VIN number is not on this list!!! My engine blow for exactly what the recall is for... premature bearing wear causes the engine to throw a rod! Kia says its not covered because I am the second owner, the car has 89,000 miles on it and would have been covered if I was the original owner! THATS NOT THE POINT. This engine was recalled for this problem. End of story! But, NO mine is a Hybrid and they arent a MODEL that was under the recall! Its the same 2.4 liter engine! I have talked to customer service, they sent me to the ESCALATION department. They said its not on the recall list and isnt under warranty. So, now my car has been at Kemper Kia of Bridgewater New Jersey for 3 weeks. Have talked to a very reputable engine repair shop. They told me this is often how they let bad news out about recalls, a few models at a time. I cant wait for them to actually put my car on the list. This really sucks and so does KIA for not covering this AT ALL!!!!

I leased a new Kia at the end of April this year on a referral from my parents who had just purchased a new Kia from what was Metro Kia at the time. I was told that since I was putting more of a down payment than I wanted and paying more per month than I wanted that not only would the lay payments be taken care of on my old car, but that the end of lease fees on my previous car would be taken care of. Skip to beginning of November and Chase is sending me a bill for $5000. I started texting with someone who is at what is now Matthews Kia who said she would have to pass info to the managers. 3 weeks later I find out that none of the payments were taken care of. Not only that but nothing was ever written down about taking care of the other fees but they didn’t see anything about making the last payments. I had 3 payments left and Matthews only took care of 2 because that’s all Metro had written down which they found on the original paperwork that had been filed away. Matthews legally did what they needed to but they should have honored what I was told. I have a text message from a Kia employee saying that Metro did this to lots of people. I don’t understand how Kia as a company can screw people over so bad. They are a bunch of mismanaged shady idiots who take people’s money and don’t care what happens. Between their shady business dealings and Chase’s idiot people I am now stuck with a $5000 bill and ruined credit because the payments were not taken care of 9 months ago. When I contacted corporate all they said was since it is a franchise they have absolute no impact on what they do and they don’t care and will do nothing to rectify the situation. What kind of business doesn’t regulate their franchises? I will never buy another Kia and I promise that my family and friends will not either. I will tell everyone who will listen including news/media outlets about your shady dealings. I can’t imagine the recurring revenue they are losing from all these people that got screwed over is worth the little bit of money they would pay out to make things right with their customers. DO NOT TRUST THEM AND DO NOT BUY A KIA.

From the minute we signed the lease on our Kia, weve had nothing but trouble with customer service. The car itself has functioned just fine, however, there were numerous issues starting from dishonest salesmen misrepresenting car features (which I luckily caught during lease signing, which made it a 6-hour ordeal). I suspect they intentionally delayed the lease revisions so we felt we had already invested too much time to leave. I wish we had just left and gone elsewhere. Once we took the car home, the sales manager called to let me know they had accidentally leased me the wrong car, and that they were getting an identical replacement for me. At which point I had to re-sign all of the lease documents two days later. While this may be dealership-specific (Casey Kia of Newport News), issues with customer service seemed to be prevalent throughout the organization. Employees have no accountability and make no effort to troubleshoot or find a solution. At the end of our lease, we bought out the vehicle. We paid online in-full and faxed the odometer statement. Though after 6 weeks, they said they didnt receive the fax, so we re-sent it. Still nothing. After my third call and demanding to speak to a supervisor, they *finally* offered me an esign option via email (despite having been told there was no email option on previous phone calls). I am hopeful that the esigned doc goes through, as our vehicle registration needs to be renewed, and Kia wont release the title without it (though they were happy to take our money). If there were issues with our documentation, a customer service team member should have reached out promptly instead of waiting for us to discover the delay. I am very glad that I will no longer have to deal with Kia going forward, and I will definitely be purchasing a different brand of vehicle when it comes time for the next one.

New 2012 4cyl GPI AWD Sorento - Initially got 12mpg city, got excited when it started to get 14mpg. Now, it’s down to 10.4mpg. Have just over 4k miles on the vehicle. I contacted consumer affairs and was given a number to reference with the dealer service. Service found nothing wrong with the vehicle.I can get better mileage with 8cyl hemi. This is totally wrong and needs to be dealt with. My options are to trade it in and lose money, or look to the market or legal for help.

I bought a 2011 Kia Rio5 in the spring of 2011 from Kia Sudbury. Since then Ive had nothing but horror from the vehicle and nothing but the same problem over and over again. I spent 24.000 and the car is breaking from new to now with the same continuous problems. Ive had the mechanic at Sudbury Kia dent my car while being serviced and they denied it. Sudbury Kia does not sell the tires for the Car they sold me. They also do not offer wheel alignments which is sad when you want your winter tires out in or your alignment set after they do the inner barring 3 times on the same tire. Even after an alignment at Fountain Tire in Sudbury, My 2011 Kia Rio5 has blown 6 coil packs and a cylinder update from 30000 and till now. New radio 2 weeks after buying the car. Because the button paint cracked all over the deck Ive had the same cobweb in my rpm gauge because Kia Sudbury didnt want to take the dash apart after me just buying the car and noticing it shortly after. My inner barring has blown 3 times on the front passenger side of the car. The car wont stay aligned. Ive had Sudbury Kia Fix the lights in the interior of the car and got oil all over the roof and didnt install the right light and broke the other one and now it hangs there only because the guy couldnt put the light back into the ceiling of the car. The back latch on the car locked up because of a piece of foam Kia seals the back lock with. The foam breaks after a while and gets stuck in the door, leaving you without a rear door.If you boost the car it blows the fuses for the radio and lights, it doesnt start in the cold and if you turn the key every 20 seconds when it doesnt start it will eventually start. When that happened I brought my car to Kia Sudbury and they couldnt help me unless my car didnt start, which it didnt thats why I was bringing it to them, but no help at all. The car is no good on gas. If youre on the highway, the 4th gear stays on too long which leaves you burning gas a lot, the car now is almost finished at 115000. The car is not good and unreliable and costly. Kia damaged my car and didnt help me at all with getting to what was the problem. They just covered it up. My car is now a really loud, misfiring riding pop can that costs a lot.

Easy to drive, Im up high enough, that makes it easy see things. I love my Kia. Easy to park, comfortable ride, gets good gas mileage, lots of room, the backseats fold down so you can haul big items. Easy to get in and out of the vehicle. Has several airbags, has Bluetooth.

I find it hard to believe that every dealer I visited to buy this particular model car are increasing the MSRP price of this car by thousands of dollars using a dubious practice call addendum sticker, I initiated a complain directly on the KIA website but all I received was an email indicating that someone will be in contact with me, that was back in late October 2019. As of today nobody has call me or email to address this serious problem.I understand that this is nice vehicle and people might want to pay a few hundred dollars more for it but thousands more is ludicrous and not acceptable. If KIA is allowing dealers to ripoff unsuspecting buyers all they doing is destroying their own brand as once the word gets out many buyers will simply stay away from buying this brand. I saw this happening in the early 1980s with Honda. I was a young father with 2 kids and needed an economical car, I ordered a 1980 Civic and when I went to pickup the car 6 weeks later the dealer increase the agreed price by 25% and I was told take it or leave it. Having waiting for so long for the car I end up paying gouge price. To this day I never bought another Honda.

I like my 2013 Kia Sorrento. Its a great car. But I do not like that the vents in the third row were removed from this model. 2011 Sorrento has them. I have to use the third row and twice already my 6 year old and 4 year old have complained they do not get air back there. They get dizzy, light headed, nauseated, vomited! And felt weak. In this CA heat that is not safe!!! I am worried for my children. And avoid driving if its hot. Thats not ok. Ive only had the car 1 year.

I recently moved to Denver, CO from Sioux City, IA. I was offered a great position at a new job here and had to accept it. I own a home in Sioux City and rented it out right away to move and start my job on December 5, 2015. Everything was going great here with the move and job and I was adjusting quickly. My brother in law and sister in law live here so having family here helped with move. The beginning of January came and my mother in law decided she wanted to visit for Christmas. My sister in law let me use her car to go pick her mother up but only after she had the oil changed on her vehicle. I also decided to have the oil changed in my 2012 Kia Sorento as driving all the miles back and forth to Iowa over the past few months with the move had put me at being due for an oil change. I planned on going to get it changed at the dealership as I had always done, but wanted/needed it done quickly, so decided to go to Jiffy Lube (#901 ran by Southwest Lubrication, Inc.) 8100 Crestline Ave Unit E-2 Littleton, CO 80123 (303) 933-9319. I went on January 8th, 2016 at 1:30 in the afternoon. They were not very busy, and were able to get me in quickly. They did their standard routine as far as letting me know what needed/should be done and their different classifications of oil changes. I chose the Signature Service as they recommended due to my vehicle being of foreign nature. I also had them replace the air filter as they recommended after showing me the old one. I was only there for about 45 minutes to an hour, it did not take them long to complete, paid for the service and was on my way.This is where things started to happen. The past few months, (November-current) my vehicle had been making a squeaking noise coming from the brakes, as they also needed to be replaced, but not to the point yet of absolutely having to have this done. On January 10th, two days after the oil change at Jiffy Lube, I noticed a noise not like the squeaking of the brakes, but more like plastic flapping or something with a belt or fan blade. I was only assuming these were what these noises could be as I have heard them before on previously owned vehicles and friends vehicles. The noise was bad up until the vehicle reached 30-40 mph or about 2 on the RPM scale in the dashboard. I drove to and from work at Advance America, which is about 6 miles from my home, so about a 12 mile round trip. I did this from January 11-13. I drove the vehicle to my sister in laws on January 14th, which is about 20 miles from my home, where it stayed parked for 24 hours while I took her vehicle to pick up her mother in Sioux Falls, SD. After I returned the next day, January 15, I picked up my vehicle and went to work where I did marketing, which involved driving my vehicle around to distribute flyers. This added an additional 50+ miles to my vehicle. January 16 I also went to work, round trip of about 12 miles. The 17th, I used my sister in law vehicle to return my mother in law home. My car sat for another 24 hours as I did this. The next day, the 18th I did not have work due to the holiday, but noticed the noise was getting worse. The evening of the 18th my brother in law had a friend come over to their home, where I was at the time, to check out my vehicle.We first started the vehicle and drove around the parking lot and down the street so he could hear the noise. My brother in laws friend is NOT a mechanic but his brother is and he has been around cars his whole life, so I thought he would be able to quickly tell what was wrong and recommend what to do. After we returned to the parking lot, we opened the hood so he could look at that and check the oil, basic things everyone does with a car. We pulled the dipstick and there was absolutely NO oil on the end. We did this a couple times to verify it was correct in showing no oil. My brother in law unscrewed the cap of where the oil filter is housed to make sure there was one, he did this only after I told him to. There was a filter but no oil really on said filter. We screwed the cap back on the filter housing and examined around everything further to notice what looked to be oil covering most everywhere under the engine in the engine compartment. At this point I/they decided that I needed to go to the dealership to have it looked at further. We added 2 quarts of oil to make sure there was enough for me to get home and then to the dealership as soon as possible. I took my vehicle to Peak Kia Littleton 5077 S Wadsworth Way Littleton, CO 80123 (303) 904-7806 and spoke with **, the service adviser there. I did this on January 20th and he recommended and said the next step would be to have a diagnostic test done. The next available time to do this was Thursday January 21st. I was there right away on Thursday morning for the test as I had to be to work by 10 am. The test took longer than expected and I called my work and this was fine with them to show up a couple hours late due to this appointment. I ended up calling into work that day because the testing took longer than expected and that was due to Kia informing me that they had looked and done everything as far as they could diagnostic wise and advised me that my engine was done for and would need to be completely replaced. I immediately thought it was something Jiffy Lube had done and called and informed them I would be looking into this further and also would be filing a complaint with the Better Business Bureau, which I did. The complaint number is **. I have not heard anything back yet from this complaint. I was then contacted back by Jiffy Lube to get more information from me and the manager there said he was investigating this. A few hours went by and the Jiffy Lube manager called to inform me that after reviewing their tapes and speaking with the service techs, that they did nothing wrong and everything had been done correctly. I did not agree and asked for their corporate number which he gave as their location number and for his bosses contact information. This location is owned as a franchise and the franchise owner just happened to be there at this time. He got on the phone, introduced himself as Doug ** owner/operator, and I explained what was going on to him. He informed me he would do his best to help resolve this and offered to go to the Kia dealership to take a look for himself and see what he could see. He spoke with the service people at the dealership and after he was done with that, informed me that he and they had come to the conclusion that the oil was coming from somewhere other than the filter housing. I do not know much of anything about auto parts or things like this as I explained to him and he told me it was basically between Kia and I, and that it was something faulty with the vehicle, and being under warranty should be covered and fixed by Kia. At this point, I figured that it could possibly be something wrong with the vehicle itself, because since I purchased it brand new in 2012, I had been to the dealership in Sioux City, IA many times with several different issues that they fixed and replaced under warranty. I contacted the Kia dealership in Littleton, Peak Kia, and spoke with ** once again. I told him what Doug from Jiffy Lube had told me and he informed me that it was NOT something that they did and said it was something that happened with or at Jiffy Lube. I told him I wasnt saying that it was something they had just recently done, but could be something with that particular vehicle as I had had numerous things done and fixed prior to moving here. When it came down to it, he told me that it would be $345.00 for them to tear down the engine to find out what the real problem was. I already owed/owe them (Peak Kia) $115 for the diagnostic test and did not have the extra money to pay the $345 to pay to do this to either find out if was something wrong with the vehicle, then they would refund me and it would be covered by warranty, OR it would be something Jiffy Lube did and would NOT be covered by warranty and I would be out there $345 and would have to pay OVER $8000 for a new engine. I did not/do not have the $345 to pay for then engine tear down since I lost my job due to NOT having reliable transportation, a requirement of my position there. They gave me the choice of either resigning or they would have to fire me since I was still in training and was losing my means of transportation. I chose to resign on January 22nd after working half the day and discussing all of these details with my boss. ** at Kia had told me, that day, Friday the 22nd of January that my vehicle was not drivable, and if I did, my engine would definitely seize up. I have left it sitting there at the dealership since. I have been back and forth with both Jiffy Lube and Kia, have filed a complaint with the BBB, tried to go and file a small claims case but after discussing with them the cost of an engine, advised that Colorado law on small claims limits at $7500 and it will be much more to fix my vehicle not to mention my loss of employment and now I am about to be evicted because I have no income. I have tried to contact numerous lawyers and other offices for assistance on what to do and how to find an attorney, but have not gotten anywhere yet. I have been in contact with a radio talk show and have been on the air with Tom Martino, who assists in consumer affairs, and has been helpful so far, but I think I need to hire an attorney or someone to help me with this. I know this is a VERY long plea for assistance, but wanted whomever read it to be fully aware of my situation so I could get some direction on where to go from here. ANY information you can provide would be greatly appreciated. Again thank you for reading this and I hope to hear from someone soon!!

Two weeks ago we purchased a new 2014 Kia Soul +. And less than 48 hrs/200 miles later, a loud clunk noise occurred at 45 mph, causing the vehicle to jump, and thereafter was stuck in 4th gear. The dealer replaced a computer module that controls the transmission. Had to drive a loaner for 5 days then got repaired Kia back... Within 24 hrs/60 miles, the same clunk, again stuck in 4th gear. The service dept guy told me there was nothing for them to look at unless the check engine light was on.. so I continued on to work, driving 45 mph on 4-lane highway for 35 miles :( . The check engine light did eventually come on. Back to the service dept, where they said they needed to reset the system with the new module. After another 2 days of driving a loaner, picked up the (repaired) Soul within 36 hrs/70 miles, another clunk and stuck in 4th gear. I should mention that the clunk feels like the equivalent of driving over a speed bump at 45 mph.. it jars the entire vehicle and causes me to have a startle response.. I believe there MUST be damage occurring. My Soul+ is again back at the dealer, for what the service guy said would likely be several days.. He also said he had no idea why it was malfunctioning. I believe the dealer should replace the car.. It was NOT sound when I bought it.. I dont trust driving it not knowing when it might malfunction again. If I happened to be in heavy traffic when it happens again, I could very well have an accident due to the startling nature of the event. I am paying for a brand new vehicle purchased 13 days ago, that I have driven for less than 5 days AND in Illinois. This vehicle is nearly covered by the Lemon Law.. just one more failed repair attempt and were there :(

I bought my KIA Sorento 2012 as a new vehicle, and have had way many problems than normally expected for the past few years, including safety problems. Car stopping suddenly on the road is a horrible experience with the family on-board, but it has happened twice even after their fix (First in 2014, Second in 2016). Major problems (Safety issue): Car became disabled while running on a high speed limit busy road in 2014. Dealership found an alternator failure and they replaced it. Car became disabled again while running on a road at night last Friday (February 26, 2016). The exact same symptoms as before; LED indicators began malfunctioning, accelerator stopped working, and Car lost its power while running.Other problems (Non-Safety issue): Battery replace twice with bad cells found. (Car keeps causing the battery to die.) Passenger power car seat stopped operating twice. Navigation keeps resetting (deleting all the saved addresses and settings). LED light indicators malfunctioning or stuck. Car is inherently bad or has some root causes for the problems, and so needs a more fundamental solution rather than fixing locally. This car is potentially very dangerous as the same safety problems keep breaking out, but KIA (Dealership, Headquarter) simply follow the warranty manual with the repeated problems.I asked KIA to either replace the car or replace the electrical engine board, but they refused. All Im asking is being able to drive the car with enough confidence that it wont stop on the road (and expose my family to a dangerous situation). Again, car being stopped twice suddenly on the road is a horrible experience, and KIA should deal with the issue more than just warranty, as there may be the same problems with their other cars.

Traded in 2012 Kia for 2014 KIA at Jeff Belzers Lakeville MN. They brought the 2014 to my home. On January 22nd 2015, KIA had loud tick to the motor. Contacted Jeff Belzers the following day. They gave me no help said they would get back to me. I had to climb the ladder. Still no help on the issue. On February 9th I took it in to Bill Barth of Mandan. They contacted KIA, ran the tests that was necessary, the KIA only had 1000 miles on it, was a brand new 2014 Kia. Came back they found that the motor wasnt bored out and cleaned out right. So the motor has to be changed out and replaced. Been calling KIA affairs since January 13th 2015 now it is January 27th still the run around. Being passed through their agents having a car that Im paying for that I cant drive. It has been over a month so KIA customer affairs are no help. They arent doing the job for the customer.

I have a 2008 Kia this is the 2nd Time this happened. When you fill up the car, it brakes down and cuts off. It is about $700 bill . Please help.

I bought a new Kia Soul 2012 model in 2013. In October 2015 the auto transmission stuck in 4th gear while I was traveling at 80 kph. I took it to the dealer who said they couldnt find a problem. It rectified itself once the car was turned off. The problem happened on 2 more occasions and on the 3rd, I arrived at the dealers with it stuck in 4th. This time they fixed the problem. That was back in October. Yesterday (3 months later) it happened again! I phoned the Kia line and they said to take it to the same dealer but I am NOT happy with this! I like the car and it is still well within the 5 year warranty period so I think a replacement car is in order! How do I get beyond the (non) helpline and the useless dealership!?! Any suggestions would be greatly appreciated.

I am an owner of Kia Rio 1,3/2004 and I am generally satisfied with it. There is only one problem. I must buy a new car key nearly every year. Car key is a wear off - grind in keyhole. This occurs because the key is made of brass and keyholes of steel. Service men know this, but they are powerless to solve this problem because every new elementary key is made of brass instead of steel.

I have a 2018 Kia Sportage that has air vents peeling. I went to the Kia dealership and was hoping that the warranty would cover this fix, but that was not the case. The Kia dealership told me the vents peeling is the cause of the chemical reaction with the product that I was using. I have detailed my cars since the beginning of time...and have sworn by Meguiars Supreme Shine. I still do, and I am certain it is crappy vent material that Kia has.I contacted Meguiars and their customer service said that all their products are water based and it is impossible for this to happen. I have used the Supreme Shine on all the rubber/plastic material and nothing happened to the rest of the interior, except the air vents. So, I called Kia Consumer Assistance Center and Lisa answered... Hoping to see if they will stand behind their product and find the solution. Lisa said for me to go to other dealerships and hopefully get them to find a solution in my favor. The worst customer service and the worst product on the market. The warranty they offer is fake and unworthy.

I bought a Kia Forte for my daughter in 2016. She had the car for about 6 months and it was totaled when a hog ran onto the highway during a night that had heavy fog. We had the gap so I wasn’t worried because it was my understanding they pay the car off. I had asked multiple times if this would affect my credit and I was assured it wouldn’t. The car was totaled in March and in September I get a bill for around $1,100. I called and was informed that gap didn’t cover everything so I paid the bill. I go to purchase a car last week only to find that they had put delinquent payments on my credit report until it was completely paid off. That was from May to November they put delinquent payments every month. I called to get this removed because that wasn’t what I was told. Kia absolutely refused to remove it and informed me that in the contract you have 120 days to pay off the car. The gap didn’t even pay their part until June. They clearly don’t care or try to work with people. I will never purchase from them again. The man told me that they never said that and acted like I was the enemy. It was on a recorded line, but it is clear what kind of company they are. Save yourself the trouble. Don’t buy from them. This is the first time that I had ever had to use the gap and if you buy from them and it happens to you they will screw up your credit.

Kia Optima Hybrid Engine - We were driving home from something on Mothers Day and the car made a loud sound and the engine stopped running. It threw a rod and ruined the engine. Kia now is saying that this is not covered under warranty because the car had the wrong oil filter and was not getting adequate oil in the engine. Havoline says that this is not the case and that it is the proper filter. In addition, even if there were an issue with the filter clogging, it would bypass the filter and oil would still flow. I have done nothing wrong but now I am in a fight. It looks like Kia is trying to just make an excuse instead of actually honoring their warranty responsibility.

My 2010 Kia Soul has 113,000 miles and according to Kia needs a new crank shaft. Apparently the crank shaft bearing failed causing the damage and requiring a rebuilt engine costing $4000!!! Customer service was horrible... offering no assistance, excuses or closure. Apparently they stand by a vehicle only lasting 113,000 miles. I have done all of the required maintenance and then some. And I had to call the regional office customer service for 3 days before I talked to anyone. Now the dealership wants money for a misdiagnosis and a broken car... I am so disappointed and frustrated.

Last July we bought a new 2014 Sorento LX. Its a great vehicle, we love it except for one thing, the AM part of the radio sounds terrible. Its so fuzzy, raspy, its difficult to listen to. Ive taken it back to the dealer 3 times for service. The radio has been swapped out along with some circuit board at the base of the antenna. No change. Does anyone else have this problem? Is there a fix for it?

I have a 2013 Kia Sorento. The paint is falling off and Kia wont do a ** thing about it. I payed 38k for this piece of **. Its the 3rd Kia I have owned. Never will buy this crap again. Kia you suck and I hope you go out of business. Rusty Wallace is the worst Kia dealer of all.

Thinking it was normal warranty work, I went to Pence KIA to get my 2010 Kia Soul (with a little over 30,000 miles) have its rear wiper motor looked at for a grinding noise it was making. I was told that it was an adjustment and lubrication issue and is not warranty covered. KIA installed a motor on the car with admitted insufficient grease inside the motor and would be deemed a defective manufacturing issue. Now, they do not want to honor their obligation under their warranty saying it is an adjustment and lubrication issue, which I need to pay for. Below is the TBS issued by KIA where they admit to insufficient grease inside the wiper motor.“Visibility: rear window wiper/washer: Kia: service action - rear wiper squeal noise repair (sa026). Provides information relating to some vehicles that may experience a rear wiper squeal noise when operating. This concern is due to insufficient grease inside the rear wiper motor. 2010 Kia Soul Technical Service Bulletin 2010/01/01 NHTSA #: 10033669, Service Bulletin #: TSB-054.”

My 2011 Kia Sorrento was literally a gift from God. I genuinely would not have chosen it but circumstances dictated my purchase, I would not change a thing. This vehicle is efficient, reliable and affordable. I would buy it again!

I was the owner of a 2018 Kia Sorento. Upon getting close to the end of my lease, I went to the dealership Smithtown Kia on Long Island, NY. Between mileage and remaining payments, part of the deal/contract for exchanging the 2018 Sorento for a new 2020 Kia Optima is that the remaining balance on the Sorento would be paid off by the dealership. The check for the remaining balance (in excess of $2,600.00) was sent by the dealership upon closure of the deal in February 2020. In August of the same year I received a notification from Transunion (one of the major credit bureaus) that a reported missed payment in the amount of the payoff had been reported by Kia Motors Finance. What Kia neglected to do was send the letters claiming I owed them this money to the address listed when I got the 2020 Optima (my current address), not the address I lived in upon the lease of the 2018 Sorento.I was left in the dark about it due to their negligence to send letters to the right address informing me of their negligence to handle a contracted pay off properly. I checked my credit score which at the time of the deal back in February was well over 800. What happened to my credit score was more than just a drop in the bucket. The drop my credit had experienced put me in a terrible position with my mortgage lender during a refinance that was taking place at the same time frame I found out about this remaining balance on a vehicle I no longer owned nor was legally financially responsible for due to the terms of the balance being the responsibility of the dealership to pay off. I called the dealership right away and they claimed they had sent the check. They sent me a tracking number where the check was sent via Fedex. I looked into the tracking number and the check was signed for by Kia Finance that it had been received.I called Kia Finance. After waiting unbelievable amounts of time to speak with someone, they requested that I send them a picture of the front and back of the check that the dealership had sent them for the pay off. So they wanted a picture of a check they already physically received, yes you read that right. I called the dealership and got the run around for 4 days before they found it and sent it to me via email. Mind you, every day that goes by I am building a terrible mountain of late days on my credit regarding this pay off. Once I received the picture of the front and back of the check I called Kia Finance again where they gave me an email to forward the picture of the check. I sent the email twice in the same day. I called the next day and they put me on hold for 45 minutes only to tell me that I had to wait an additional 2 days before they could find and review the email with the picture attached.I waited 2 days and called back. When I got someone on the phone they put me on hold for 2 straight hours before I lost my patience and gave up. I called the next day and they had me on the phone for an hour before they found the email. Once they found the email the lady on the phone said she was sending it over to payment processing which would take another 3 days. Yes, another 3 days. I waited the 3 days and called back. I got a lady on the phone whom I explained the whole situation to. She puts me on hold to review the situation and once again never gets back to me. I waited on hold for almost a half hour before I gave up again. I have the background music for being on hold with Kia etched into the bad memory bank of my brain. I called back right away where the next lady proceeded to tell me that she needed to review the situation and asked if I would hold for 2 to 3 minutes.I lost it at this point and started pointlessly yelling at them because Im a human being thats been completely pushed to the limit. Finally after over 2 weeks of this horrible experience I get a payment processing person on the phone that seemed interested in helping. But in the end, Ive been instructed I need to wait another 3 days before theyll know anything else. Im literally fighting against the credit bureaus clock because of this company due to absolutely no fault of my own.As I wrote this review I have literally been on hold upon the resolution of the last call I explained for over 26 minutes. I have no hope or feeling of resolution to this awful situation these people have put me in. Gross customer negligence and incompetence that has cost me my financial health. Something needs to be done whether Im the only person this has happened to or whether its happened to multiple people. Its unethical, its immoral, its life altering. I dont know what else to do. I will never get a Kia ever again.

I got all my service schedule work done on time at the Kia dealership (All Star Kia). My Kia Rio stopped on my wife on her way home. Because of the 10-year, 100-thousand mile warranty, I had it taken to the nearest Kia dealer (Citrus Ford Kia). They asked for all my service records which I got from All Star Kia. I was told I was in good shape because I had all my service work done at a Kia dealership and on time. My car timing belt broke and damaged the motor. So they submitted it to Kia for approval. After wasting two weeks of my time, I was first told by their customer service rep that she found out I only had two oil changes so they denied.After informing her that I had my records, she checked again. The next time, she said she had good news, after looking at my records she asked the district manager to reconsider my claim. She called back to say the district manager found a copy where they made a note on one of my service records to have the timing belt looked at. Although I had all my records, the service rep at All Star and at Citrus Ford looked and had not found that. When I got the copy from the District Manager, you can tell he had altered the paperwork. Timing belt is scheduled to be changed at 105,000 miles, I have 82,000. They said you must have it looked at at 60,000. To top all that, they kept my car two weeks and charged me $500 to check the timing belt, which I told them that was the problem. The warranty is just a selling point.

Kia Stinger GT-2 is competing well with sport type BMW and Audi vehicles for about 2/3 of the price. It is high performance throughout- high horsepower dual turbos, higher torque, five driving modes that alter engine and suspension parameters, 8-speed transmission, AWD with a 60/40 split favoring the rear wheels, deluxe Merlot leather interior, all available safety features, and a Harman Kardon 650 watt 15 speaker stereo to boot. However, road tests reveal 0-60 mph in 4 seconds or less and its speed limited to 188 mph contrary to the manufacturers numbers. Also, its three grand to replace the monitor, etc. and labor rates at dealerships are usually $120/hour or higher. Nevertheless, I love driving it and am learning the features rather quickly as they are quite intuitive and the manuals quite helpful. I opted for the extended bumper to bumper 10 year/100,000 mile warranty because of the heavy reliance on complex computer and electronic technology.

I took my car in 2 months ago. My speedometer had stopped working, was consistently reading 0. In addition my passenger side blinker wasnt working. Also my seat belt had frayed. They checked into it, sent it home with me that day, said the computer didnt see anything wrong with the speedometer so it must be the cluster. We will order one in with your seat belt. 1 week later I received a phone call. My seat belt was in. I didnt want to lose my car twice so I said I would bring it in when the cluster was in too and was told she would get back to me. One month later I take my car in and ask about the cluster. Ive been driving without a speedometer too long. Turns out they needed my car in the shop to ship current cluster away, would have been nice to know! So it took 2-3 days, the rental was great and they said come pick up your car. Its fixed. They changed 3 light bulbs apparently, only the one signal was out though. And it cut in and out so I didnt figure bulbs did that but whatever. And the cluster was changed. I love how no one tested it!!! I was doing 0 on the Hwy home and called them to say its still doing 0 and my blinkers not working. So I had to go back the next day. They said they would look into it and call me. I asked for by 3:30 cause I had to pick up my kids with it or a car. At 3:30 the masters of communication at performance Kia had not yet called so once again I had to call them. A poor lady answered said they need my car to figure it out and the guy had already put me down for a rental. Thanks for telling me. Also thanks for not verifying with enterprise that they had a car. Wound up going through national, once again their customer service was great! Loved the rental. And had it not been for the people at national leaving me a voicemail and text message, I would not have known my car was ready for pick up. And if I got there any later than 4 Id have to pay that day myself (this message was at 2). I realized later I had one single missed call from Kia at 1:02 and no message was left and I dont have my phone on me but was consistently checking my messages! I had to cancel my appointment that is necessary for me to attend every two weeks to have time to get there. I get there they tell my speedometer had stopped working because of my accident. This accident they keep telling me about is me banging up my bumper on a snow bank 1 month after I got the car 2.5 years ago. So tell me how my speedometer runs off my bumper! My ex is a mechanic there is no way that could happen. They are attempting to cover their butts for their faulty wiring after they went through various parts and clusters. Needless to say once more they have sent me home with an unsafe car that they told me was safe and driveable!!! Due to their inability to navigate their own electrical system I now have absolutely no lights on my front driver side (Fog blinker and headlight all out completely illegal!! And it was fine when I brought it there.) and my passenger front blinker is still out. The customer service manager was rude and its impossible to communicate with ** who make it seem like theres never a problem and if it is its your own fault. Currently awaiting Kia Canadas call back because they can have it towed in because Im not getting in an accident because they continuously test life and ability to not get ticketed through their inability to do their jobs and test stuff before they send it home. :( Im just sick of the same problem and cant get anywhere with this! Im at a standstill.

I was given a gas consumption card for $400.00. When I went to go use the car I was told that the card had expired, so I went to the KIA dealership on Van Kirk in Brampton, ON, and explained the situation to him so he called head office and left a message for a manager there and got no response from him. Ive been a customer of KIA with multiple cars for 22 years. I feel unappreciated and shocked at the customer service of KIA. Its been about 3 weeks now and no one has even called me back yet.

I had a 2007 Kia Sorrento. I say had because the engine blew up. Actually it failed because of a defective part in the engine. It had 90,000 miles on it and Kia refused to do anything. They should have replaced the engine at their cost but no, I suggest to split the cost with them, but no. This claim went through several levels of the corporate customer service, and they were not helpful at all. All this took weeks for them to investigate, which they actually did nothing. This should not be the way they treat customers. And let me say, I own another Sorrento, I have recommended, and friends and family have bought several Kia. No longer do they get my support.

Everything the other reviewers are saying is true. First of all the dealer coerced me to pay 900.00 over the sticker price. Before that they distracted me while their assoc. went to the car I chose, a base model ,and tried to change the sticker price from 13,000 to 15,000. When I objected they changed it back. Then the first thousand or so miles the steering wheel and tires would freezing / lock up while turning while driving incredulously. A few times I almost drove into vehicles or caused major accidents. Consumer assistance was no help at all. They refused to fix the problem saying they could not duplicate the issue. So I contacted dvohs to file a formal complaint. Then the vehicle wouldnt start at all many times, I had to call for jumps and tows sometimes in freezing weather. At ten thousand miles the clutch failed and had to be completely replaced. Now at 46,000 miles the car needs to be pushed down the hill just to get it to drive. Kia consumer hassle stated that the promises of bumper to bumper warranty does not exist. We are sorry they misled you that way. The warranty only covers the powertrain. The promise of free tires for the lifetime of the vehicle a total lie. They stated they are not obligated to honor any promises made by their representatives. The repairs at 46,000 miles which will be my total financial responsibility. They denied ever receiving previous calls at consumer assistance which is appalling. The dealership Columbus Ga hung up the phone in my face when I described my situation and refused to answer any more of my calls or voicemails. Kia refuses to honor their PROMISES TO customers and blatantly admit their claims of 100,000 mile bumper to bumper warranty is a complete lie. Never buy Kia. If you have one trade it in for something else or you will be hung out to dry. The attorney general, Better Business Bureau, and consumer affairs have abandoned the Kia consumers. I will be saddled with bills I never expected for a car that is obviously a lemon and will never ever function properly. I spent my entire savings paying for this car. Now I have no money and soon at 46,000 miles no car or money to fix the car. There is no justice for KIA Soul owners either.

We own a 06 Kia Sorento that we bought new from Jack Key in Las Cruces, NM. Once it hit 75K it started falling apart. Now the Kia master mechanic confirms it needs a complete Rear Differential repair, which is covered under the 100K power train warranty. We took the car in over a week & 1/2 and we were told the corporate office will not approve the work because Jack Key did not notify us that we needed to service the Rear Diff. (?). We bought the Car Care plan and utilized Jack Key for all oil changes and maintenance. We had the 30K mile service where they checked all levels and made sure the car was in compliance with scheduled maintenance. NOW the local regional manager is saying that they will not do anything until we prove that we had all the service done (which is IN THEIR SYSTEM). Im completely dismayed and angry at both Kia and the dealership. We invested in a KIA in good faith. In return they will not (in good faith) honor their own agreement! These people have no conscience or integrity. This is a deceptive practice and we may have to resort to a lawyer to resolve this issue if they dont step up to the plate and do the right thing.

In October 2011, I purchased a new 2012 Kia Soul. Within the year, I began to hear a knocking sound in my engine. On each maintenance visit, Id bring up this issue and was told they were unable to confirm the knocking sound. Fast forward to 06/24/2017, I get this loud noise on a cold start from my vehicle. Again, I take it to a Kia dealership. After years of trying to get someone to acknowledge the knocking sound, the dealership acknowledges it and states the noise is coming from the valve train and that Ill need a new engine. Dealership contacts Kia but Kia denies my warranty claim because the knocking sound isnt loud enough. Im the original owner of the vehicle with 88,500 miles so I dont have much time left before Im no longer eligible for the warranty. The dealership tells me that Ill have to contact Kias 800 number if I want to dispute the findings and obtain approval to proceed with the warranty work for the engine. My husband makes an initial call to the 800 number and after 30 minutes of arguing is told nothing can be done and thats the end of it. No case was opened or referred for further review. I then place my call. I am calm and collective and explain the issue Im having and get referred to a case manager by the name of Hei. I, again, go through the pain of explaining my issue. Initially she states that Kia would not have denied the claim because its covered under warranty. With this knowledge, I inquire to find out how were able to forward the approval over to the dealership so that they can begin the repairs on my work and provide me with a rental. She then tells me that my car is not under any recalls. Now Im just dumbfounded because nowhere in our conversation did I ever state I was there for a recall. The case manager then proceeds to tell me that she has nothing on file regarding my issue and will need to contact the dealer and provides me with a 2-3 business day turnaround. I explain that this is an ongoing issue and I have a 10.5 hr trip coming up and I need this resolved sooner. She then tries to tell me that she has to contact the dealer because the dealer hasnt reached out to Kia. This is when my frustration begins to set in. Now Ive been going around in circles for about 30 minutes and she hasnt heard any of what my complaint is. I reiterate our conversation and then she becomes hostile. Im frustrated and ask for a manager. Im then told I cant speak to a manager! I said Look, Im not getting any form of resolution and this is what I was sent to you for. Id like to speak to a manager. She then tells me I dont know you! I need to talk to the dealer. I said Thats fine, what I dont understand is why they cant be contacted right now? After requesting to be conferenced in with the dealer, the case manager felt I was going around in circles and informs me shes going to disconnect me, and she did. My case manager hung up on me with no offer to resolve my issue or follow up. About 2 hours later, I contact the 800 number again. I explain my situation, again, and kindly request to speak to a manager at this point due to the conversations that took place earlier that morning. The rep tried to review my situation and then begins the same vicious cycle that took place earlier that morning. Theres an obvious miscommunication issue and a lack of acknowledgement on Kias side. All Im asking for is to speak to someone who can actually do something to get the authorization out to the dealership so they can begin the repairs. When we finally hit a stopping point, the rep finally gives in and provides me with the name and extension number for a manager who conveniently isnt available. I leave a message and request a call back because Ive already spent over an hour and a half combined on these calls with Kia. Its been about 4 hours and I have not received a call back. Kia is avoiding the issue. Its been confirmed I need an engine replacement. They want to wait until the engine basically explodes is what Im gathering. When it does, theres a very good chance Ill be out of warranty. They dont care if my engine dies on my venture or if my family will be put at risk because my vehicles been disabled and Im literally stuck in the middle of the road, exposed to other drivers who may not be aware and smack right into us. Then what? Its ridiculous that I have to resort to this. I will file a suit in court if needed to get this issue resolved.

I have had 4 Kias now, 2012 Rio and 2014 Soul both 4 years, 2017 Sportage and 2014 Optima. No problems with any of them but we are low mileage drivers. A word of warning, there are recalls on the 2011 to 2014 4 cylinder engines for failure. Also, get your oil changed at the Kia dealer, their filters are very good and have a unique property of allowing oil to pass thru on start up. Do not use 5w20 in over 60F weather, its a government scam to get better gas mileage, use the owners manual to determine what viscosity you should use, during the winter I let them put in their 5w20, during the summer I insist on 5w30. I hope not to have the problems I have read about. Good luck.

I am not a Kia owner but would like to take the time to make a complaint regarding a commercial that is airing during family prime time. I am watching TV with my two children and a Kia car commercial came on that used foul language. I am not sure who is doing the marketing that would use that kind of language. I do not normally take the time to voice an opinion but I really found it offensive to use unfavorable language for an automobile commercial.

KIA makes a good car, but your experience with them as a company will be TERRIBLE. KIA delayed (by several months) applying the payoff amount to my old Sorento I sold to them, after I purchased a new one. This ruined my credit because KIA falsely claimed I did not turn in the car and never paid the last payment. This was all lies that they sent to the credit reporting agency. Customer service only transferred me to collections -on a car KIA purchased from me months ago. No one cared to listen or help. I resorted to a consumer lawyer and will hopefully get this resolved. After I involved a lawyer, I started getting letters from KIA in the mail stating I owed money from leased KIAs I had years and years ago. I will never buy from KIA ever again. They will take your money and keep taking, and when they do not apply it to your account, they turn you in to collections.

I own a 2016 Kia Soul with only 650 miles on it, purchased 10-15-15. I purchased it with 8 miles on it but after 3 weeks of ownership, I HATE IT! Kia sucks and they should be bought and sold off to the lowest bidder. From day one after I put $5000 down on this piece of ** it has been acting weird and I cant return it without losing my Fn cash down payment.These are the problems I experienced so far... It gets poor gas mileage - not as advertised. Only gets 21 city and 25 hwy in a 1.6 liter 130 horse power 4 cylinder moped engine. It shifts funny. It takes off when you press the gas kind of shaky/jerky and rough. The braking in it is awful and jerks at the end of a stop. The road noise and engine noise is annoying and LOUD. The idling at a stop sign or traffic light is much the same as a Harley motorcycle - shaky as hell. The dome lights cuts off when they want to and finally the pick up/take off is slower than a riding lawn mower and just as sketchy.My biggest problem is I was told 1 week after I purchased the car, all new cars will come with backup camera which only the exclaim and plus had and when I went over to look at the new 2016s they all had tinted windows, backup cameras and touch screen display...1 fn week after I got mine and the dealers knew this before they sold me this piece of ** with no tint, camera or touch screen for the same price I would have paid for the additions. Im stuck with this ** and I cant do a thing. There should be a law against selling people lemons and wasting their time having to get a brand damned new car fixed. WTF KIA do you care at all about your ** cheap trashy ** product??? Im pissed off and should have kept my money in my pocket. 0 stars.

We have a 2014 Kia rondo. We went to Kia to get bumper repair and they told us its not under warranty. Told us that the little scratch from the shopping cart loosen out. If that little scratch loosen our bumper how cheap this car is really? So call the company direct and they told me the same thing, really?????? Before we bought that car we were told dont buy a Kia, they’re terrible but we didnt listen and now we stuck with that piece of junk thats falling apart and brand new. I will never recommend Kia to nobody. I personally will NEVER OWN another. If that car so cheap that a cart scratch the bumper and the passenger side bumper come all loose well its obvious the car wasnt put together right. So really the cart is not the problem they are and to the company you guys shouldnt lie by saying you have the best warranty cause thats a BIG lie. Buyer beware. Think twice before you buy a Kia.

I recently purchased my new Kia Soul (July 2012) with the expectation of 34 mpg. I noticed that my gas mileage did not meet those numbers. I am averaging 28 mpg. I received an email from Kia wanting to reimburse me for the difference in the mpg’s ($163.00). However, they only want to reimburse me for the mileage I have used. What about the future mileage? I have a 5 year loan on this thing. What about the remaining 4 and 1/4 years’ worth. Somehow I feel I have been cheated.

I bought a brand new Kia Carens in September 2009. From the start I had intermittent problems starting the car. At each service I asked the workshop to check the problem, and was consistently told that there was no problem. 2 weeks ago the car would not start at all. I bought a new battery, which helped for 1 day. The car was then with an auto electrician for 3 days and he could not find a fault. Eventually a key code showed, and with the spare key the car started. That only worked for 2 days. I then took it to Kia and they diagnosed that the electronic communicator from the key to the motor is faulty. How come they diagnose it now, but could not diagnose it for the past 3 years?? They wait until the warranty expires!! The quote to replace it is ZAR22,000.00!!! That is ludicrous. Is this a problem that anyone else has experienced with Kia?

Recent purchase of a second-hand Rondo in Canada. So far the experience has been terrific. Price was fair according to all the comparison websites, generous warranty means I still am covered. Car appears solidly built. Very low servicing costs. Decent if not fantastic mileage. Loaded with useful options and very well designed. Dealer has been very accommodating and so far the relationship has been excellent.

My mom has a 2013 Kia Soul. My mom does not drive on the freeway nor does she travel. She is retired and only drives around town. The car only has 30,000 miles on it is 6 years. She gets it maintenance on time at the dealership only. Last year the car started jerking and jumping when you would step on the gas while you were driving. She took it to the dealership. They fixed it, now this year the car is paid off and my mom has moved to Arizona from California. The car is doing it again, and now the engine light is coming on. She now has to pay big bucks to get it diagnosed and fixed maybe. My point is. After buying a new car off the lot, loving and caring for the car by way of dealership only like they suggest, using the best gas, and very low mileage, this car should last forever! So KIAs in my opinion are ** cars, now my 71 years old mother has to be dealing with this instead of enjoying her retirement. IM PISSED!

Went to Kia help. They would call me to help with my car, so they charged me $26 dollars for a phone call I never got. They said they were unavailable for call but took the money anyway. KIA MAJOR TIME SCAM ARTIST, THAT ALL THEY ARE

This is Dr Hamdel **. My complaint from El-sabaa auto service for KIA, I maintained my KIA Cerato on July 22nd, 2014 normal 70 km maintenance. They asked me to change an addition parts and they costed me about 3000LE however I did not hesitate to remove the damaged parts as they told me buy the new one. I returned to home and get back the next day because I had a higher AC voice than normal - after checking they told that this a normal for AC. After two day what I been in travel with my family at 2:00 AM on CAIRO-ALEX desert road the car stopped (this fun no?). The gear box does not work anymore and found an oil diffuse from the front. I have no choices instead of carrying the car and my kids on the truck...and I introduced a complaint today for the customer protection system in Egypt. Regarding the Car it is located now in the front of my home and I do not know what I have to do...This is MY cell phone for contacting **.

Kia Sorento 2013 SX V6 - Nice vehicle as long as you stay on top of maintenance.

My 2014 Kia Sportage has had the same engine issue 4 times, forcing it to go into limp mode and has requiring a tow. Kia has assured us that it was fixed each time. This last time it happened 200 miles away, forcing me to drive out to pick up my wife. After the issue was fixed, we attempted to drive it back home only to have the same issue happen a mile down the road. Now Kia is refusing to provide us with a rental car during the time that the vehicle is being transported back to us, which could take up to 10 days. Being a family of four with two working parents, this situation is less than ideal. Kia has not proven to be reliable or trusted to make it right. They have owned the issue, but in the end they will leave you out to dry.

Below is a letter I sent to the KIA corporation on behalf of my father.Good day, my name is Brent ** and Im currently deployed to Afghanistan. Last year, my father purchased a brand new Kia Sorento from Shottenkirk in West Burlington, Iowa in 2010. He has a home in Burlington, Iowa but due to his job, he works in Maryland so as you can imagine he travels frequently between the states to see family. The first time my dad showed me his new Kia Sorento, he was extremely happy with his purchase as was I for reliability and safety options that came with the vehicle. Ive been reading numerous reviews regarding the Kia brand, so I felt extremely comfortable about my fathers new purchase. Being deployed, Ive had time to review different vehicles for myself when I return home from deployment. I have seen and driven the Kia Sorento and I consider it to be one Im seriously considering on purchasing. I like the design, power and third row seating with all the luxury amenities that come with the Sorento. Ive mentioned this to fellow co-workers deployed with me who are also looking for a vehicle when they return back home and Ive been able to sway them to consider the Kia Sorento as well.In early September, my father was driving home from Maryland back to Iowa. The vehicle stopped working, there was a problem with the engine thus leaving my father stranded at night. He had to call a tow truck that took him and the vehicle to the nearest Kia dealer, Coughlin Kia of Newark, Ohio, 43055. There my father was provided an Enterprise rental car to continue his 550 mile trip back to Burlington, Iowa. That week he needed to head back to Maryland to go back to work. Unfortunately, his vehicle was not fixed so he could not pick it up on the way to Maryland. During the week, my father had to drive 400 miles to pick up his vehicle and pay for the rental car.As an Acura owner, I too had a problem with my transmission around 55,000miles and the vehicle was about 4 years old at the time. My Acura required a new transmission. The Acura dealership provided me with one of their vehicles while mine was being fixed until I was ready to pick-up. There was no charge for a rental car and the service I was given by Acura was top notch.I dont want to discredit the Kia brand based on the service provided by the Kia dealerships my dad interacted with. Im disappointed to hear that Coughlin Kia of Newark did not compensate my father for the entire rental vehicle knowing my father had to drive hundreds of miles to pick it up then back again. My father informed Shottenkirk in West Burlington, IA - where he purchased the new vehicle. Shottenkirk didnt try to mitigate the situation or help compensate him for the rental vehicle. My father did not ask for gas or per dime for his troubles as I would have. He just asked for full reimbursement for a rental vehicle and was denied.I believe this type of treatment of your new Kia vehicle owners will destroy the brand. I believe you have a great product that may need refinement. However, with the treatment of your Kia customers I find it extremely disturbing as a brand. Can this please be rectified with my father as soon as possible? I dont care if one of the mentioned dealerships listed above or Kia company itself reimburses my father for the rental car but that would be the least any of you could do.Update Dec 2011. Kia denied to reimburse my father the full claim for a vehicle rental which was less than $200.00.

Bought my Kia Sorento in 2012. It is a 2011 only had 29,000 miles when purchased. After having the vehicle for 1 week I noticed the car was very shaky on the highway. I took it back to the dealer (not Kia dealer) it was purchased from and they said a tire is bald and they would not replace. One month later I was driving home and my windshield cracked all the way up the entire window. Took it to be replaced thinking maybe a rock hit it and they brought me into the bay to show me that the windshield had been cracked from the inside because a heating element blew. Kia would not do anything to help. I have had to replace numerous parts and have many things fixed that shouldve not had to be fixed so early on in a vehicle (ex) oil pan cracked, starter stopped working, struts and wheel bearings needed replacement very early on. Since the car was purchased Ive replaced my tires 4 times, had 4 alignments and the car still shakes... Recently the radio stopped working all the time and chooses when it wants to turn on. I wrote a review on twitter and Kia consumer reached out saying they would like to help. They called me got all info VIN, mileage etc. Told me to bring to a Kia dealership to have it looked at. I brought my car at the designated time they gave me. They ended up giving me a rental for the weekend so they can look at it only for monday to come and Kia consumer care calls me to tell me there is nothing they can do because of the mileage. Are you kidding me? They knew the mileage before having me waste my time to go have it looked at. Now they are also telling me the ball joints need to be replaced which is why it shakes. Thats funny. Ive had this car 4 years and youre telling me not one mechanic has figured that out... Kia consumer care DOES NOT CARE. Kia is the absolute worst company ever. I would never recommend buying a Kia unless youre looking to dump all of your money into fixing the car constantly.

Kia Optima Hybrid Started on Its Own due to faulty push start. - Kia has an uncanny way of stating the same corporate line that the vehicle operates as designed when you tell them there is something wrong with the car. All one has to do is You Tube a woman who had a child in her Kia truck that took control of her and raced the car on a highway at speeds in excess of 100 miles per hour. This happened for over 30 miles and they settled with her only because it was on the police cam.In my case, my Kia literally started on its own and rolled down a hill into the woods. When I called Kia to tell them what had happened, they said the same line to me as they did to that woman with the truck. When I told Kia that the same situation was shown on You Tube where a lady had a Hybrid that she recorded to start on its own. Yet Kia is holding firm that the car does not want do that.The bottom line is Kia is a terrible car company. Of all of these complaints on here, we need real satisfaction. I think we should post everyday that Kia should not be the car company you want to deal with. I would like to hear from many of you. Perhaps in numbers, they will listen to us. Lets join up and be the David against Goliath. We will prevail. Please respond and lets get going. Thank you.

7 year warranty means nothing to Kia! My wheels on my brand new car started to flake after 1 year and my warranty claim was rejected. Not long after that, my sunroof will not close and that is also not covered. What an absolute joke!! DO NOT BUY KIA!!!

On 7 separate occasions in less than a month my car will not start. Not a battery problem. The case was escalated and the guy in charge said he doesnt listen to his voicemail (reason for not calling me back) and he will be out of the office the rest of the week. I have intermittent starting problems, sudden poor gas mileage and loss of power. Gas to the floor just to go 65. He said I should have it serviced. I explained the dealership just serviced it the first time it went in for the starting problem. He told me Kia doesnt warranty the gas mileage or power of the vehicle. He completely ignored me explaining that this is part of the problem to help them diagnose what to fix. The dealership says they cant test for the problem or fix anything until Kia authorizes them to do so. Plenty of mechanics can tell me from the symptoms it is most likely the ignition coil. I told this guy at Kia this and he said there is no test for that and without a test to confirm the issue they will not fix anything. I explained there is a test. He then changed his story to they will not test for that until there is proof that that is the problem. The test is the proof! This guy is a real jerk. I was stranded nearly 6 hours from home while my car would not start over the weekend and all they were willing to do is tow it away and leave me stranded with three dogs far from home! The dealership is no better to deal with because Kia wont authorize them to do anything to fix or diagnose the problem.

Are you thinking of buying a 2011 or 2012 Kia Sorento? Forget it! My wife and I are both professionals who depend on our cars to get to work every day without fail. My wife is a pharmacist and I am an attorney. We are both in our 50s. In early 2010, we bought a 2011 Kia Sorento primarily because of the push-button ignition feature. My wife has advanced arthritis and the Honda Element she had been driving was hard for her to change gears with its dash-mounted shifter with the button on the thumb-side of the stick.We bought a brand new 2011 Kia Sorento from Lee Kia in Fort Walton Beach, Florida for under $26,000 financed through our credit union. The car performed well until 2 months ago, when we took it to the same dealer for a service recall we had gotten in the mail. When the car came back from the dealer, my wife said it was slow starting when she depressed the brake and pressed the push button ignition. On Monday, 7/18/11, the car would not start at all. It was completely dead. It then had 25,000 miles on it. I called Kia Roadside Assistance and they came and towed it to the same dealership that had done the recall work.It has been in the shop ever since then (18 days). I would repeatedly call the Service Department and speak with their manager Joe, who acted like he was annoyed at having to tell us anything! We were given a rental in the meantime at Kias expense, but this week they said they need a part that they cannot get and they have no idea when we will get the part back! I called the local General Manager at the beginning of this week. He was asked to call me back during the noon hour on my cell, but instead called me at 9:10 AM when I was in court and unavailable.I called and left messages for him the same day, but he did not return my call for 2 days. He then said that even though the car is built in Georgia – 6 hours from where we live here in Florida – his parts receiving facility in Atlanta was where he got his parts from and they did not have the part, a brake light component. In the meantime someone at the dealership told my wife that the problem with the push button ignition is endemic to Kia Sorentos, and they are trying to fix the Sorentos rolling off the line in Georgia with this problem now before they hit the public!So much for the security of buying a Korean car made in the USA. I told this to the local General Manager and his comment was that sounds like a story from the trenches, Ill check into it(!). The rental car we were given was a Ford fusion, low to the ground, which my wife cannot drive because she has a hip replacement. I told the General Manager this and he said he would have someone call the rental car agency to switch us out to something that rode higher. This was 2 days ago. That afternoon, the Service Manager Joe called and said he was trying to get us into another rental.I got tired of waiting for anyone to help us and 24 hours ago went to the rental car place and got put into another rental within 15 minutes of stopping by their office. I called the Service Manager after I left in the new rental and his sad story was he was still working on trying to find me another rental. I told him it would be nice if he would just call me daily with an update on the repair and the needed part. He said he would (this was at 3:30 PM yesterday). As of today at 1:30PM he has not called or left a message. Oh yeah, and when I called him earlier over 2 weeks ago, I was told I just got in. I have no idea what the status of your car is! This was at 7:35 AM (they open at 7:30AM) after no calls had been made to us the entire preceding day. Gee, sorry to distract you from chomping into that creme-filled doughnut buddy! As soon as we get this car back, if we ever do, I am running to replace it with a reliable Honda.If not repairable after 30 days I will be seeking an attorney to sue the company and the dealership for breach of warranties and fraud, under the Florida Lemon Law Act and any other cause of action that fits. Stay tuned.

2011 Optima - We purchased this vehicle brand new 20 months ago at Big Red in Norman. No problems until approx. Jan/Feb, the engine started making bad noises. I took it to Big Red service dept. They treated us like we were idiots and they didnt hear anything. I took it back as it progressively got worse, only to be told they didnt know what the noise was but they could not fix it and sent us away. We traveled to Bob Howard Kia in Edmond, OK and wasted two weekends only to be sent away and told we never changed the oil! Its ridiculously disrespectful to us to assume we didnt take care of this brand new vehicle! We each have brand new cars and trucks in this family and each one of us care 100% for each vehicle. On time oil changes, all maintenance, etc! Finally, service manager, Todd **, said, Prove you did oil changes! Bring receipts! We spent a full week collecting as many receipts as humanly possibly! I drove back to Kia Edmond to show to service manager, Todd **, only to be told after another wasted day of waiting and given the runaround, at last he said, Oh but they didnt use Kia filters. Sorry, now I cannot help you! Nowhere does any document you sign buying a brand new car does it indicate you have to use a Kia filter only! This service manager was making things up as he went along to us! Very upset. Now, the car cannot even be driven! We need help ASAP or comments on what to do now? I contacted every single Oklahoma State Organization I could think of and Kia Edmond online several times and still not one phone call or email. Sad, sad, sad to drive a 10-year warranty vehicle along with extended warranty only to be turned down or totally ignored at every turn.

The Kia Sorento is only as good as what the company backs it up to be. Its a little above garbage and thats only because they dont back up their vehicles if there known defect.

My husband and I bought a 2009 Kia Sorento in December 09, three days before he was deployed to Iraq. We were told that we had a bumper to bumper warranty, and that everything would be covered. Within a month, I took the car back to the dealership to be told that nothing was wrong. On 3 other occasions, I was told the same thing. In July 2011, with under 50,000 miles, my car started to sound like an airplane taking off. I took the car back to Kia. And they told me I needed a rear differential. It would cost about 1400.00 to replace. They explained to me that the rear axle and back wheels could lock up. I asked about the warranty. And they said I needed to show them my oil change receipts. What does an oil change have to do with a rear differential? I spoke with the district manager who is very unprofessional and rude! She said that Kia will not honor the warranty and fix my car! Even the service manager was shocked! Kia prides themselves on their warranty, and now I see why. Because they dont honor it! Now we are stuck paying 19,000 for an SUV that is broke.

I have a top of the line Kia Cerato 2010. I am frustrated with its sun roof. I went to the agent in Egypt on 10/13/2011 to fix the problem but they told me that the spare part cannot be found and to date, 3/20/2012, it still hasnt been found. I think the problem is with the roller. Please fix this problem because this could tarnish the reputation of Cerato. Thanks for your help.

Kia brand vehicle has to many mechanical issues, especially if the car is used. Those made before 2017 all have the same issues, and are NOT recommended as a good car in Consumer Report magazine. The 2 wheel drive models are too loose on the road and difficult to control. I actually had to change the way I drove since I always had a 4 wheel drive previously to my Kia purchase. The car is light despite its size and in a strong wind will move across the road so you have to fight to keep control or weigh down the back of the vehicle with sand or Kitty Liter in the back trunk.

My Picanto 2011 horn or Klaxon, was working properly, but when I came down the mountains to arrive at sea level, it stopped for a while and it worked again by itself. I took my car to the Kia maintenance room at Beirut, Lebanon, but they wouldnt know the reason. They just answered, “we dont know, its working now.” Take note, I bought the car from Kia Lebanon with 0km.The interiors are crunching, especially the front glass. Is it normal? Take note that Lebanon does not have high temperature, we are not Sahara that the car should melt.The wheel stands are easily damaged and I repair them by kicking them, are they plastic?

After owning 3 Hyundai Elantras, I decided to keep it in the family and purchase a Brand new 2015 Soul. I pat myself on the back every day because of that decision. For a comfortable amount of money I get - excellent gas mileage, roomy interior, sitting high lets me see everything very easily, plenty of “stuff inside” - nice size screen (which I never thought I needed, but use it every day), radio, CD player, excellent dash lighting, cruise control - and much more.It’s 2019 and just took “her” for a 125 mile trip to the beach. You would have thought “she” was brand new. At one point I looked at the dash and realized I was going 70 in a 55 (don’t tell anyone since I have never had a ticket). I was just amazed how smooth and quiet “she” was after four years. Gas consumption was amazing. For anyone looking for a smaller yet roomy car with a low price tag and plenty of options, besides being eye candy, the Soul cannot be beat. Check it out. See for yourself how big small can be.

In 2010, I brought a new Kia Forte koup. I love my car. I NEVER HAD A PROBLEM OUT OF THAT CAR. But I broke my back and could not do the low cars getting in and out of them. So I went to Kia and traded on 11-2-13 for a 2014 Kia Sorento. Well, things went down hill. 1st week, had to go back and they had to do a 4 wheel alignment. Then the door handle fell apart. Went back, had that put on, then it fell apart again. The back doors had a gap in them were you could put half your hand in them. Well, after going back every Saturday for 6 weeks, GM had me come in to change car out. But every 2014 Sorento on the lot had same problems. Then I traded for a 2013 Kia Soul. Up till now, no problem till yesterday. When am going down road and a piece of my car comes off and almost hit 2 other cars. So I have had to send this morning at the dealer again. If it was not for service lady where I go, I would have already went crazy on people. I WILL NEVER EVER BUY OTHER KIA AGAIN WHEN I TRADE THIS ONE IN!!!!!! !

The Car is Kia cerato 2011 with identification number of KNAFW411BB5369214. The purchase date was15-7-2011 and the number of kilometers is 9000. The car has been received on 15-7-2011 from the main branch (Abu rRwash, Cairo /Alex. Desert road) and after one month from using the car, it was noted when two persons ride on the back seat that a crack sound in the suspension system is heard. I went to Kias agent Elgendy 3S Elmahalla Elkobra branch to solve this problem and accordingly, after the maintenance, the sound disappeared. After five days only from the maintenance, the sound comes back again. As of now, I went six times to Kias agents and every time sound disappears and comes back after 4-5 days from maintenance. I have sent more than one complaint to the Egyptian International Trading & Agencies Co. and until now the problem is not yet solved. Upon this, I have advised all of my friends and relatives not to buy any Kia cars as bad after sales services increase customer dissatisfaction and negatively affect Kias sales and reputation. Finally, I need my problem to be solved; otherwise my car needs to be replaced. Thanks and kind regards.

Hi there, I have a Kia Rondo 2014 LX 4cl. that has only 13000km. My fuel consumption is enormous, I cant go under 14,8 l/100km in the city! There is a problem here. Does anyone has the same problem as I do? I think Kia is cheating on us, as they say the average consumption in the city should be around 10.5l/100km. Im definitely very angry. Kia has been condemned before for false information about the fuel consumption on other models. So can anyone with a Kia Rondo 2014 and the same problem contact me? By the way, this ridiculously high consumption is also true in the summer.