I leased the 2012 Audi Q7 in 2013. From the very beginning, the car burned a lot of oil. I kept having to put 2 qts of oil every time. They would not do a consumption test and said it was all in my head. Now my car barely 4 years old wont start. They told me I might need a new engine and it would cost 18000. But to access it properly I needed to pay 2600 for a proper diagnosis. Customer service would not assist me saying that my car was out of warranty. I thought a 60 something thousand dollar car would perform better. Very disappointed in Audi service and the product.

Audi offered all kinds of models, although not the specific color I wanted but it was still okay. I was hoping to have a dark red car but they did not have it. I was still very pleased. The interior design was absolutely gorgeous and made the purchase worthwhile. I was very satisfied with the upgrade options and decided to do all the personal options that were available. However, I wish there could be somewhat more room in the car. But other than that its fine.

I own an Audi A4 Quattro that with less than 60.000 miles started with a metallic sound from the front wheels, it turned out that the bearings had to be replaced... I had a extended warranty which Audi refused to honor. It is very disturbing that a company that is so proud of their 4-wheel drive would have such premature problems with their wheel bearings. To add insult to injury, the dealer had not updated the history of the car with the repairs done, the brand said there must have been internet problems. To me, it seems like a deliberate effort to hide problems that may affect other owner, which is the reason I am posting this complaint to ConsumerAffairs.

My 2010 A4 consumed oil from the moment I bought it used at 63,000 miles. It used 1 qt every 1000 miles and according to Audi thats normal. Using their math and Mobil 1 I would never have to change oil as I would have added 10 qts before it was time to change the original 5 qts in the pan. Audi said they fixed the car before I bought it but will not release the service records from the servicing dealer in Florida or from Audi of America. How can you comply with Class Action Settlement if you cant have access to the records. What are they hiding? Never mind, the car broke an engine valve at 101,000 miles, just after my extended warranty expired. Been round and round with Audi Customer No-Care, the Audi Customer Experience they call it. More like a nightmare. After providing all my mileage logs and records, service records and all the receipts from the auto stores from adding oil they say it is with Customer Retention and Resolution. I have filed complaints with several state attorneys general, the EPA and safercar.gov. Next will be letters to the Wall Street Journal, Car & Driver, Road & Track and Consumer Reports. We have to stand up to their arrogance and disregard for US Laws and our rights as owners and consumers. I cant afford a $7,000 repair and still make payments on a car I cant drive.

Audi is a luxury car manufacturer that offers a huge selection of vehicles such as sedans, coupes, convertibles, SUVs, crossovers, and wagons at a affordable price. The appearance of Audi vehicles are really unique and very luxurious. Some features include sport mode, push to start technology, leather interior and even off road mode. You can choose between various colors and you have a large options for upgrades. You can upgrade your car with tinted windows, change wheels, change the interior. Passenger capacity depends on what model of car you purchase. My Audi doesnt really have much room so maybe 3 people can fit in it since the back of the car is really small.

I must say that the Audi Q5 is a car that you feel healthy, although the German car is equipped with lots of electronic devices but rarely car seizures”. After 4 years of use, I still see the vehicle smoothness and quality as when they were new. Crisp exterior, handsome much thanks, partly angled grille at large. Generally very satisfied.

Last month, within minutes after sharing my concerns about the condition of my car (a total of (5) phone calls within a 30 minute time span) with the local Audi service advisor(s) my 11 month old 17K mile SQ5 engine locked up while driving on the interstate. Other than a ticking sound coming from the engine, the car did not display a single indicator light before failure.One month later after repeatedly sharing my concerns to Audi of America and local dealership personnel, (customer experience, aftersales and service) regarding the financial implications (lowered resale value) of an engine replacement and requesting a replacement car. Audi has replaced the engine and offered me a few dollars to trade up to a new car. I find it very difficult to view this as an opportunity for the local sales team to sell me yet another new car at invoice of course.On the surface, one might suggest this is a generous offer for such a loyal member of the Audi family. However, I have recently purchased (3) brand new Audis since September 2012, a Q5 2.0T, a 2013 A6 3.0T and a 2014 SQ5. I pose the question is this an oversight on Audi part or does this speak volume for Audis lack of respect for my business and others.

My Q7 went to service dept to replace battery and had no other issues. After vehicle returned to me, I advised service writer that control knob now not working? He requested bring Q7 back next day because of lateness. I agreed and did just that. The service writer assisted by I would imagine a more experienced writer explained sorry but not Audi fault and gave a estimate of about 1K $ to repair. I then replied that I had no control knob issue before yesterday AM when I dropped my Q7 off. I was so disappointed with the (not my problem) response. I been a BMW owner for years and have never witnessed service issues even remotely like this. Not a happy camper!! Still in shock.

We had a horrible experience with the Q7 TDI Diesel Buyback program (2012 Audi). The process was long, hard to figure out and not very customer service friendly. I felt I was treated like I did something wrong. All I did was buy a Turbo Diesel Audi. My family of 4 were left without a car for 3 days, before we had our buyback money to buy a new car as we only have 1 for all of us. Everyone was rude to deal with. When you spend this amount of money on a car you expect a certain level of customer service, we did not get treated well. I would not recommend Audi to anyone I know. And I will not buy another Audi.

Audi Q7 3.0 TDI S-line - First my radio went off. A week later my MMI went down. Took it into an auto electric place that said there was an amp that they need to order but I could take my car back, but I wouldnt have any MMI. While driving the car and just leaving the motor way I thought the brakes had failed, then realized the engine had cut out. After 6 hours with my wife and my daughter a recovery truck turn up. We eventually got it back to a local Garage to be told the engine had seized. After phoning around different Audi approved dealers and told Q7 engines are bullet proof. I paid to have my car collected and taken to an Audi garage, to be told after 2 weeks and a new battery that my engine was in deed knackered!!! Insurance won’t cover this… Audi do not want to Know, so I am left paying for a crap pos that now worthless and will cost thousands to repair. Seem I’m not the only one to suffer the fate of the Q7. It’s a 2007 with 82k of mileage. Is this what Audi call Vorsprung Technik… What a load of crap!!!!

Had a few issues with a European delivery, Audi customer support was a complete joke. They stood in the way of information and anything resembling a resolution. Very disappointing, DEFINITELY not a premium experience. To be avoided.

Audi of North America gets an F for customer service. I had the worst experience ever dealing with their representative over a new Q5 I purchased. Two phone calls (ended nowhere), I escalated the issue to a supervisor who not surprising was same useless when it comes to settling disputes between the customer and the dealer. The car came with a license plate cover on the front grill, but my state does not mandate/issue a front license plate and the grill. There are two big holes that cannot be covered by a license plate. Audi refused to replace the bracket with one that does not have the license cover despite their promise at the dealership that they would switch it. I am done with the brand!

My 2014 Audi A6 TDI Prestige is an absolutely great car, except for the leather driver’s seat stretching and getting dye transfer from clothing less than 2 months from purchase. While other luxury cars, with light colored interiors, do not suffer from dye transfer - the 2014 Audi does. I consulted independent leather experts that informed me that the aniline leather treatment method (dyes probably from Asia) experience problems. This is not as bad as leather stretching and looking aged/worn after 2 months. The sign of a great company is not that they are 100% problem free, but rather the way that issues are handled. I was looking for a win/win situation after buying 5 new Audis, but rather experienced total frustration with our 5th purchase.Overall, Audi builds a really great car - but, Audi of America customer service is terrible. In our free market economy, the result is Audi is losing a paying customer. Sad and a pity, but dealing with Audi of America has shown my wife and me that they really dont care about after sales customer satisfaction. We are only writing about our experience and resultant decision to not buy Audi products in the future. For the readers of this review, we can only highlight our saga and ask that you draw your own decision. Thanks.

Car engine stopped at 65 miles an hour on freeway. Lost all power & steering. Could have been killed. From what I hear other Audi owners have experienced same episode. Dont buy an Audi if you are concerned with your safety!!!

I have Audi Q7, 2010 model s line. After I parked for a week and not using it I found that the front air suspension is lowered. After I started it go to the normal level but the rear suspension it always having the same position. So my question: is it normal the front air suspension to get lowered after stopping the car for a few days? Please, I need quick help. Thanks.

A garage door crushed my rear window. The car has been in the dealers body shop for 10 weeks. I was informed that they are waiting for a part that will be shipped from Germany. The body shop told me that this happens with new model cars. Perhaps buyers should be told that this may happen to them. Meanwhile I have been renting a car for 10 weeks and have not been offered a loaner. Poor service in two counts. R **.

Beware of purchasing an Audi. I own a 2018 Audi Q7. Unfortunately, I was hit in a collision 75 days ago. I still do not have my car back. Currently, I am waiting for replacement parts from Audi. The last estimate I received is that the parts are still at least 35 days away from being shipped. Audi continues to push back the ship date for the parts. I reached out to Audi Customer Care and received no help or solution. If you purchase an Audi be prepared to wait for 4-6 months for repairs to be completed. It may be even longer...

The Audi is very luxurious and good gas mileage. Theres a lot of space with a lot of speed too. It is safe and durable. It is stylish and I love that it is updated with the best features. It has leather seats that are very comfortable and are easy to adjust. It offers great technology with built-in GPS with everything you need and satellite radio. It makes your drive a lot smoother. It offers star for emergency too and works great. The car has plenty of room for passengers and the back also has a lot of space for being a sports car.

I bought a Audi Q5 2015 back in October 2014. At the moment picking up the car and paying for the balance, the person who assist me promised to give me the new Apple cable connector to plug my iPhone, which was unavailable at time. When they received the new cable they never called back to pick it up. A few weeks ago in July 2015 I called asking for the cable. The person who helped back then was no longer working for Audi of Mississauga and they said they couldnt give me the cable as promised.I called Audi Canada and after made me wait three days for an answer they said they couldnt give the cable. Now, in October 2015, when I picked the car they gave a Gift Certificate for $50. Now in July 2015 that I want to use the same dealer Audi - Mississauga - Ontario - Canada, said it was expired. I would never recommend this car made Audi to anyone. The sales representative, Alex **, provided us with the worst customer service ever. Never answered his phone and had the courage to sent text messages. Very disappointed. I regret 100% buying this car. Next time I will go for a Range Rover without doubt.

Car started burning oil at 95,000 miles. Dealer says they have never heard of the problem (but this is obviously not true because there are online complaints on this very issue). We usually keep our cars 150,00 miles and have done all the required maintenance and repairs (by the local dealer). Selling the car - wont buy another Audi. Very disappointed in Audi. They should do a recall and fix these problems.

Audi Midtown Toronto (Agincourt Autohaus). I have a regular service (odometer 118364) at Audi Midtown Toronto on Sept 01, 2011 and mentioned there is a vibration at front wheel during acceleration (all season tire). After service, the technician told me that should be the tire problem and charged $21+tax. On Sept 29, 2011, I rescheduled for service of vibration at front wheel because it still happened (change to snow tire). After service, the technician told me he didnt feel anything and charged $31.50+tax. On Oct 11, 2011, I rescheduled service again of vibration at front wheel because it still happened and the technician told me he didnt feel anything. Maybe the floor mat? On Nov 29, 2011, it brought up the same problem again. This time the foreman told me the same store didnt feel anything, it may be the floor mat. On Dec 13, 2011, it brought up the same problem again and I drove to show the foreman whats going on and told him not the tire or floor mat problem. At the time, the foreman felt the vibration at front wheel during acceleration and rescheduled on Dec 16, 2011 for check up again. After check up, he told me he didnt feel anything. It may be the floor mat? So I have to bring this problem to Audi Uptown on Dec 20, 2011 and schedule service on Jan 06, 2011. Finally, they found out the drive shaft problem and told me its under warranty. After job was done, suddenly they told me that this part is not under warranty. They did it before (on Feb 02, 2011 and Mar 03, 2011) and I needed to pay for parts and labor of $982.5 +tax. I told them this case and brought up on Sept 01, 2011 at Audi Midtown Toronto (Agincourt Autohaus) and I will talk to them should it be under warranty period. On Jan 9, 2011, I met up with Audi Midtown Toronto (Agincourt Autohaus) the service manager, Rolf ***. He told me that from the past two times, if CV boot is broken that can cause. This happened on May 13, 2010 and Sept 01, 2011. What? Same side broken twice in 2 years. What kind of material are your parts using? (Because still in warranty period odometer 118364 Sept 01, 2011) Is that easy to damage the drive shaft even the CV boot broken? I pay almost $50k for Audi. Why are the parts (CV boot, drive shaft and even the engine) easily broken? I should post this case to public and let people know about my case. It is below todays requirement and service standard. I am very disappointed because of Audi Midtown Torontos (Agincourt Autohaus) mistake (in five times visit. I have all service date and time in my email). The drive shaft can be replaced under warranty. The other thing was the wrong CV boot (left side) was broken two times (May 13, 2010 and Sept 01, 2011. It looks like its very easily broken) and why they didnt find this problem (drive shaft vibration) when they replace the CV boot at the same time? It looks like he wants to make stories to cover their mistake?

I purchased this A4 Audi in 2012. At the time, it still had the manufacturer warranty and still does. I had several issues with the car due to Audi design of the steering and ball joints. Currently, I was having trouble with fuel door on the car opening. So I brought it in to ask them to fix it. I was told by Robin that the problem is with the comfort module due to water damage! THEY said they assumed it was water damage and it is not covered by manufacturer warranty! She tried to show me water damage; I did not see any. She said that she might have given me too much information but they cannot complete the FIX because they will not connect the comfort module because the problem IS NOT FIXED unless I pay $812. So I had to leave with the problem at hand!!!

As of 2020 this car is now 8 years old with 120K kms on it. In the last four years this car has had a number of issues that I have never experienced with much cheaper vehicles I previously owned. Lets see what went wrong... Ball bearings had to be replaced last year, both rear view mirrors -drivers and passengers sides have come unglued, now the coolant is leaking and the water pump needs to be replaced. The worst of all is that the car has been eating oil like crazy - needs to be topped off every 1000kms now - apparently it is due to the issue with the pistons on multiple vehicles but Audi is doing nothing about it. German engineering hasnt proven to be all that great. Sure the car feels nice to drive and handles well but considering the upper class it is not made well. Not buying another Audi again - the amount of issues and the cost of repairs are not worth the nicer interior and nicer handling than your average Mazda or Chevy.

I bought a brand new 2014 diesel Q7. I loved it, loved how it drove, the gas mileage, its acceleration and handling. I loved the sound system and how roomy it was, and how comfortable it was to drive and ride in from almost any seat. 3rd row kind of sucked, but usually their kids anyway. So what happened? The government. Freakin California says they lied about emissions. Diesels anywhere else in the world (literally - Ive been there) are mainstream BECAUSE of their fuel efficiency. So they pay me 8K to keep my car and fix it so that it meets ridiculous standards of emissions. I got it fixed May? of 2018. Its now been in the shop 2x for 7-10 days per time because of the ad blue light indicator/system being faulty.This last time they thought there was air in the lines so they had to have the mechanic drive it for 50 miles (with my permission - I live 2 hours from the dealer) to verify purging of the system. They also found out I had it chipped at some point - way before their fix and of course now they want to say their warranty for the fix is no longer viable. My performance chip that is no longer even connected due to their re-construction of my exhaust system has nothing to do with their ad-blue fiasco. Of course, in Audis best interest they no longer offer diesel vehicles in the US but will still offer them overseas. Along with VW who has a smashing replica in 2019 of what this car used to be. I used to love my Audi, now its an anchor and potential money pit.

I was looking for a 2012 model Audi TT with white exterior and red interior. This model is not easy to find. I went to Continental Audi, located in Naperville, Illinois. They offered me a good deal and got my $2,000 deposit, but they were unable to get me the car. I waited for 2 weeks and I still have not received any news. I then requested for the refund, but the dealers did not reply my phone calls and simply just ignored me. Until now, I still havent got my deposit back. I do not recommend this dealership at all, because their service is really bad and disappointing. As customers, we should be treated nicely. With that being said, they owed me the money, and they procrastinated to refund it to me.

Me and my wife own a 2014 Audi A6. Just pass 61000 miles. Last week I was driving the car and trying to make a left turn, the steering wheel get locked. Doesnt move the steering wheel left or right. Finally AAA took the car to the Audi dealership. Next day service advisor call me and tell me the steering wheel rock and pinion need to replace. The cost is $ 3500. I call Audi customer service, file a complaint, the lady told me she is going to review with the service dept. and let me know the updates. I wait for 6 days she never call me, I trying to reach her almost 6 times. Finally after 12 days she call me and tell me they cant help me this time. I dont know why she took that much time to say to me this answer. I never ever buy or lease another Audi, that for sure.

The transition to myAudi has been poorly managed in general. myAudi promises lots of power, but delivers very little. The system is cumbersome to set up and software problems abound. The myAudi help desk is anemic. Ive been exchanging calls and messages for weeks, but have not received basic support. I mistakenly assumed that I would receive premium service to match the premium price paid for the vehicle.

I am so disappointed and disgusted with my 2009 Audi A5 that I cannot even express how bad my Audi experience is so far. I should have stayed with my Mercedes Benz. I took my car to the Audi dealership to get my window fixed and they actually caused 3 more things to break on the car and now I have to pay for it when the car is under warranty?? They put a faulty motor for my window which caused a short and now my xenon headlight is not working and they want me to pay for the headlight which they caused to break. Horrible experience with Audi service. Dealerships have incompetent and badly trained mechanics and customers need to pay for that. I will make sure I will disclose on every page I can to warn customers not to buy an Audi.

I really liked this car until something bad happened. One of the nice features of the Q7, or most any other high end SUV is the ground radar which helps you park and warns you of objects in the road. This is especially important in a large SUV where you have limited visibility. But this feature did not work on my new 2017 Audi Q7. While parking, I ran over an object that sliced open the oil pan. It looked like someone had taken a knife to a cheap aluminum beer can. I thought how could an SUV have such a cheaply made oil pan? I know one doesnt take a Q7 off-roading every day, but youd think you could do it every once in a while, no?Then more bad news when the Audi shop told me that I had to also replace the oil pump. I was stunned by this as the oil pump is up high and wasnt touched at all in this incident. I have asked and still do not have an adequate response from anyone at Audi. Does one have to replace the oil pump anytime the pan is removed?Next problem was that as I had no idea the oil pan was sliced open, I drove less than a mile back home without any oil in the engine. At first there was the typical light on the dashboard indicating that I should replace the oil. I thought that was strange with a new car but I was almost home so I continued. Then just when I was turning the last corner a larger warning came on to say that I should shut the car off as it was out of oil. Which I did seconds later. But now I am concerned that the motor is damaged and the warranty violated.Anyhow, now I have to pay a couple thousand bucks to get my new Q7 back on the road, not to mention my concern over the health of the engine in the future. I think I should junk the car, but I paid an awful lot of money for it. This whole thing is partially my fault for running over the object, but I really think that Audi oversold the intelligence and robustness of their new Q7.

I just finished a conversation with the Audi chat line regarding my 2011 Audi that is only hard wired for an iPhone 4 with regard to the music system. She informed me that Audi has not updated the technology to accommodate an iPhone 5. I couldnt find anything on the internet that even mentions Audi working on this. Couldnt they pull an engineer to remedy this problem or offer some way to overcome this? I will probably be making a new purchase soon, and now my car is worth less than any other Audi year because of this lack of current technology.

I leased a brand new 2014 Audi A6 almost 2 years ago. I had 7 FLAT TIRES during this short period.... I am so frustrated that felt compelled to come on this site and complain (I have never reviewed anything in the past... I am very busy women and dont have time to complain but the 7th flat tire push me to the edge...) I dont know what these tires are made out of but all I have to say is that my family drive on the same road and they dont get flats... I owned 3 Mercedes, 1 Jetta, 1 Mazda and 1 Dogde car in the past and never (even once) had flat tire in my life time until I owned an Audi A6!!! I cant wait for my lease to be over so I can get rid of this Awful awful car...

I bought an A4 a year and a half ago used but in incredible condition. Now for my confusing part. The car starts to idle rough, push the turn off button and keeps running for a few seconds. The engine light appears the next day. Ran code and came up timing. I then read it been quite the problem it seems. People having catastrophic engine failure at worst. I then see Audi has been sued.I contact the lawyer firm representing the plaintiffs (on the tensioner failure) and was sent a form because my Audi was one of the models affected. Was told as long as I bring it to an authorized Audi dealership it would be covered 100% and if brought to an independent repair shop $1500 would be covered. Well I called the only dealer near me 50 miles away and was told, Yes we are aware of the extended warranty and yes Audi will cover it. Okay great!!! Had the car flat bedded there. Got a call they received my car. Great then a service advisor called and said it would be a few days to a week to repair. I was told it a 10 hour job. I said okay. Then a few days later I called back because I had a question. The service advisor told me, I was just about to write you an email. I have some bad news. Audi will only cover 25% of the repair and need maintenance records. What!!!! What happened to you know all about the extended warranty and look forward to seeing your car. I said as far as the maintenance records they are all listed on Carfax. Was told they cant use that. (Why? Extended warranty companies use them along with Edmunds.) I dont know. Like I said Im confused completely. Its been over a week and havent heard a word back from anyone. I will say for the record the employees I did talk to were very polite but polite doesnt answer why I havent heard back about the status.

My lease expired and I got my final balance. I been trying to contact them by phone for 3 weeks. Stay on the line for more than 20 minutes waiting and no one answer. It’s a horrible experience try to pay and just can’t then I used the automatic payment method by phone I and just can’t get through and finish!

I have recently learned that the terms and conditions that I agreed to are in fact not what the contract that I signed represents. I am also very upset to learn that the market value that I was guaranteed was in fact false and was grossly overstated by at least $13,000. Even more so, I am upset by the fact that after consistently being assured and led to believe that a lease contract was far better to do instead of purchasing because I was getting a much better deal, this also has now been found to be false, and that the actual purchase price of the vehicle is an estimated $7,000 to $8,000 more than what I agreed, not to mention the fees that I paid upfront that were added back into the remaining amount due.I am bothered by the fact that Ashley with Audi Financial Services stated that she would have never agreed to sign a contract like the one that I was led to sign by the misrepresentation of facts. She also stated that the amount that was calculated for my 2010 A5 was more than what the normal payment should be. In referring to my contract and the terms, she stated that she had never seen one like this before. Jim, the manager at Audi Financial Services, stated that my true intent to purchase the car instead of leasing was evident by the fact that I made a down payment of $26,124.00. He also stated that he wished that there was something that he could do, but that his hands were tied. He advised me to contact Audi USA and/or the dealership to address modifying the contract terms and purchase price based on the information that had surfaced. Since the dealership has shown that deceptive and misleading actions were conducted in order to have me agree, I contacted Audi USA.Since then, I have been working with a representative named Rob. While he is nice and very apologetic, I feel that my efforts to work in good faith are potentially one-sided. This conclusion is based on my last conversation with Rob, in which I welcomed him to please pull the recorded conversations between Ashley, Jim, and myself to verify that Audi Financial Services agreed that my contract was written to be unfair to me. He stated that he did not think that it was possible for him to. He also stated that he would try to see what, if anything, could be done to modify my contract. I advised him that since my decision to enter into a contract with Audi of Columbia was based on misleading, false, and/or undisclosed information, if I would have been made aware of the true nature, costs, and terms of the contract, I would have never agreed to sign.Based on todays fair market value, Audi USA has been paid in full, but instead, I am being informed that I, in fact, owe an estimated $23,000 more, not including interest and finance charges. I am now being placed in a situation with Audi where I am being forced up against the wall to either agree to the grossly-inflated price, or watch Audi take possession of a car that is technically paid for due to the fact that my contract ends on 06/13/13.

I purchased a new 2019 A8 - and there is a problem with the software on the engine control module. This leads to misfires and power loss - and Audi has no fix for the issue (they are suggesting a software update will be coming in 9 months). How can you sell a $95k car and not stand behind it - just a joke - Audi should be ashamed.

My car is black, super shiny and is an all wheel drive. Its fast and has a great stereo system. Leather seats are awesome. My favorite part is that the seats are heated. I also love the look of the cars logo. My car draws the attention of people quite often. The wheels look nice and sharp. I can always personalize my car. Id love to add turbo to make my car go super fast. I love racing others in my Audi. I can paint it if I wanted or add a better sunroof. I can fit all my friends inside. We all go on long rides. It never looks like a clown car. Theres plenty of space in the back and the front of the car. It has electronic seats to move forward and back if more room is needed. I love Audis!

Car failed the oil consumption test in April 2016 full rebuild of engine followed. Never ran right since. Have been back 4 times with cylinder 3 misfire code. Dealer changed Coils, injectors. New spark plugs. Now Im told it is carbon build up on the intake valves, and it needs to come apart again to clean the valves. They had it apart 3 times and no mention of carbon. Carbon build up is called contamination so the extended warranty policy I purchased from them (Fidelity) does not cover this. Fuel injector cleaner, like Sea Foam will prevent this if used periodically. This is not mentioned in any Maintenance schedule. Lost all faith in the Audi mechanics I had my local mechanic de-carbon the valves with NO results 78,000 miles on the car and I am at a loss. Lemon laws dont cover it. Next step is NY AG and small claims.

On May 19th my five year old (under 69,000 miles) Audi A4 had a “piston failure” in which the piston came loose and eventually shattered the skirt. As a result, the engine needed to replaced. I was told by both the dealership and Audi USA that Audi never extends coverage and will not provide any warranty assistance (even in the case of potential negligence). The dealership initially refused to provide a loaner, however, after extending the expected completion of the repair four times, the dealership provided a loaner. They replaced the engine with a rebuilt-engine costing over $8,000 and completed the work on June 14th (26 days in the shop).Beginning July 1st, the rebuilt engine began leaking oil around the camshaft valve cover. The dealership inspected the car and agreed to contact the company from which they purchased the rebuilt engine. They needed to get approval from the supplier before doing any repairs. In the meantime, they told me to continue driving the car. After I called the dealership four times for an update, the dealership informed me that they needed pictures. I emailed pictures to the dealership immediately. I called the dealership four more times for an update and on July 28th, I was told that I could bring the car in August 3rd. The dealership added a high temperature sealant to the valve cover and I picked up the car on August 4th. 34 days to get the oil leak fixed on the rebuilt engine and a total of 77 days from the initial engine failure.

I have been attempting to use the Audi US website (as well as Audis global website) for over 3 hours as of 3:55 PM US Eastern Time on 28 April 2019. Audi - whether at their US or audi.com (global) website provides no way to contact Audi - whether by phone, by chat or by email and whether at their global or US websites to deal with this issue. I was trying to start the purchase of an Audi. So as to German competitors to Audi - both the BMW and Mercedes websites work perfectly and responsively. Given this experience, I will not be purchasing an Audi/Volkswagen/Porches for my new care, which I will buy in 2019. What a sad state of affairs for a global company, which has violated pollution control laws in the very recent past in the EU, USA and possibly elsewhere.

My 3 1/2 year old A8 was just out of warranty when it developed a serious problem. Took 4 weeks to identify problem and cost e2,350 to remedy....after a lot of haggling dealer contributed e1000 towards bill and Audi Ireland had absolutely zero interest in their customers! Needless to say my last Audi!

Originally I had purchased my vehicle at Biener Audi. I purchased an S3 2017 Model. Brand New this vehicle came with approx. 70 miles on it. I found out that they transported it from Audi of Smithtown. I, then proceeded to take it to this location. One of my issues was the hood & the windshield. The hood is cracked (from a pebble most likely states a professional who I had examine it; they touched it up & didnt allow it to dry long enough so it came off.) Audi of Smithtown has no reglect of this happening. Another issue is inside of my vehicle, the main console buttons are sticky-like. After going back and forth with Audi of Smithtown, they agreed to take it off and look if its warranty or not. They will take it off as a courtesy. They state sticky substance is inside. They wont do anything for me. They ordered the part for me but are claiming I have to come out of MY pocket for $970 because they dont deem this as a warranty issue. Are you kidding me? This vehicle came in such horrible condition! My first Audi. To be exact my issues consisted of: Scratched up interior panels. Damaged hood/windshield from transportation. Abnormal creased seats from getting in and out from test drives. My fiancé & I clearly knew that this vehicle had been sitting on a lot for a LONG time. It was so dirty after they finished detailing it. Back bumper deep scratches. Console buttons sticking, rough. Scratched up alternator (cosmetic). Front bumper full of dings (black spots). Dings on headlights/scratched up.Im VERY unhappy and UNSATISFIED with BOTH Audi of Smithtown and Biener Audi. This was the WORST experience Ive ever had. Ive opened up a case with Audi of America (corporate) and theyve stated case has been escalated as high as possible. They wont do anything for me its up to the dealership to make it right. Please save yourself a headache. Dishonest dealerships terrible customer satisfaction. Bieners part: Some people involved were: Patrick ** (sales person). Service Manager (Stephen **). Sales Manager (Andrew). Audi of Smithtown. Service Advisor: Jessica **. Service Manager: Joseph **.

I owned a Q5. I bought it for less than 2 years with numerous problems. First, engine consumed too much engine oil; and apparently, it was due to piston ring problems. Its sent to workshop for 3-4 times for engine oil measurement, and finally, I had to leave the car for more than a month and had to quarrel for courtesy car. Car was OK for a few months, and then last month, it has gearbox malfunction. I think its megatronic(?) defect. I was asked to wait for 3 days as part was supposed to come from Singapore, and I ended up waiting for 2 weeks. When they called, they tried to give me an appointment which was 2 weeks later, until I screamed at them!I sent in the car a few days ago, and again, I dont ever expect to have a courtesy car like I used to enjoy from BMW. Whats amazing? Well, car is under warranty, but sorry, no courtesy car. They changed the megatronic plus rendered the 60,000km service. I left the car for 1 week. I just called to report another 2 minor problems, cigarette lighter not working and seat adjuster not working. Their answer was You need to wait longer, because you report additional problems. if you want your car back, then send in another time for these two problems! What can I do? Its not the technicians fault but the companys! They only know how to sell but dont care the service! Typical management! The problem all started with them not caring or hiring more technicians to handle the service and repair. So many cars got problems, but so few technicians are working on them. There are so many Audi users who are facing the same problem, in case you dont know or dont care! Its not worth paying so much for this kind of experience.

Always been an AUDI fanatic. I was finally able to buy my own and now look at the rust. Feeling frustrated now that AUDI does not honor its warranty (I am still under the corrosion warranty). The engine block, subframe and underbody should be coated to resist corrosion, but it is not what looks like - probably a defect in the material, but still Audi does not honor the warranty. My beliefs on my favorite car manufacturer are corroded as long as the structural & vital parts of my car.

I bought this car new in 2007 - A6. Today 80,000 miles basically 10,000 miles year, always took care of it like diamond service in time never speed, during this last 8 years I tried always find the best in the car and ignore the worst like when you love something you look only qualities. But the true is this car sucks. Today was raining. I went for lunch and for my surprise when I open the door a lake inside my car. Thats it - taking this to a Mercedes dealership. Get any money I can for it and moving to a Mercedes or something else. Audi is full of marketing but far from perfection. A car that can hold the rain is not a car.

Like many on here (including Javier - Dec 5, 2018), my Audi was expensive to maintain. I bought it new in 2010 and immediately it used to much oil. After many arguments with the local dealer (near Chicago), they finally got Audi America to cover the cost of fixing the issue (a piston ring issue they kept quiet). Somewhere north of 50k miles, the turbo went. Again, I had to press the local dealer and Audi was quietly fixing another issue they knew they had so they replaced the turbo. Then at 93k, my car would not start while out running local errands. I had to have it towed to an independent garage that works on Audi within the radius covered by my insurance road side assistance. This was a weekend but on Monday they called with the bad news that the tensioner on the timing chain went and damaged the valves. Their solution was to replace the engine with a used one, so I got the local Audi dealer involved. They said it was covered, so I spent $115 to have it towed to the dealer. I found out later this was part of a class action suit and the dealer wanted 8800 to replace the engine head. Audi said my warranty was voided, even though I did all my maintenance (65k, 75k,85k, etc) because I fell outside the time limit to do the maintenance (i.e. every 12 months), even though I drive few miles since retirement. I donated the car to charity and wrote a letter to the CEO of Volkswagen America, who used to be the President of Audi America. In all my years of driving and all of the cars/makes I have owned (many well over 100k), never have I had a timing belt/chain issue. Do yourself a favor and buy something other than an Audi or you do want an Audi, either lease it or trade it off before it is too old and you experience the heavy maintenance cost of owning these vehicles.

Purchased my car in 2012 with 45,000 miles on it. Immediately it started burning through a quart of oil every 5 weeks or so. I complained to the dealership. They said it was normal. I complained again. They said it was normal. I complained again. They said it was normal. I had to burrow myself so far up their ** for them to take a look at the car. They performed an oil consumption test which it failed. They said I had to replace the engine. Thankfully, I was 475 miles under the warranty expiration. From that point forward the car never worked properly. An ignition coil change, 3 issues regarding misfiring, repair work for several diagnostic codes. All in, on top of my $450 month payment & $6k deposit, I spent about an additional $10k repairing the car.Additionally Audi USA covered another $10k worth of work. Thats $20,000 worth of repair work over 4 years. A $1,000 bill every 10 weeks. At 130,000 miles I pulled into a parking lot, car was running fine (after a $1,300 repair bill the week before). I got out of the car and realized I forgot to grab something at another store. I immediately got back into the car and pushed the key in the ignition. It didnt start. Needed to have the car towed. The dealer tells me they have to rebuild the entire engine again.Audi USA called and left a message yesterday (Ive been without a car for 3 weeks now and had a loaner for all of 4 days) that the case has gone to the highest level and there is nothing they will do about it. They said if I have any questions I can call the case handlers direct number. Seems that direct number goes directly to a voicemail void that never gets checked because my phone calls have yet to be returned. Looking at the number of issues and similar complaints all over the web I am baffled that Audi refuses to take responsibility for their poor design and the numerous faults that continue to occur on this engine model.

Following this chain of events, the car is still in my driveway with the engine in parts in the trunk and the dealer, Barrier Audi, refuses to even pay for the items stolen out of the car:March 29, 2013 - The car died while driving and would not restart. Pete, my son who does not own this car but was driving the car at the time, had the car towed to Barrier Audi. They confirmed that the engine would not start and told him that the engine would have to be torn down in order to determine the cause and extent of potential damage. April 16, 2013 - My son received the following email from Dave (service writer) at Barrier: I spoke with Gary this morning and he informed me that you had emailed him asking for Audi to assist with this repair. Gary has asked me to get authorization from you to do some tear-down so we can determine exactly what needs to be replaced. Essentially you would be agreeing to cover the labor costs ($900) to tear down the engine. Once we know exactly what needs to be done, we can approach Audi and ask for assistance. They may help with some financial assistance but please understand that they may choose not to participate as well and in that case, if you chose not to proceed any further, you would be responsible for the costs of the tear down. Please let me know if you would like to proceed.April 17, 2013 - My son replied to Daves email: Lets go ahead with the tear-down. Sorry for the delay in response. Between work, kids, and wedding planning, things have been a little crazy. June 2013 - My son told me that he had been trying to work with Barrier and Audi Customer Experience to determine what options may be available to repair the car other than the $7,000 estimate that was provided to him by Barrier Audi for a new engine. There have been ongoing problems with the engine in this car from the time it was new, and all we were told was to put oil in it whenever the light came on. Apparently Audi refused to even have a conversation about options for assistance in this repair until he produced every receipt for every quart of oil he added to the car approximately every 500 to 1,000 miles over the 107,000 miles it was driven. He had requested service records from both Larson Audi and Jobs Audi, but received no response from either. He had no work order from Barrier Audi and no invoice. June 27, 2013 - My husband and I met with Dave, the Assistant Service Manager at Barrier Audi. We told him that Pete was not the registered owner of the car; that I was the registered owner. Dave clearly had no interest in a conversation other than Bring all of your receipts for every quart of oil ever put in the car. What we told him was that we were longstanding Barrier customers and understood that they got pulled into this when the car died. We told him that all we are asking is for Barrier to help sort it out with Audi since they and we all know that there is a well-documented problem with this engine. We also told him that we first leased it from Audi Financial and then purchased it from Audi Financial so Audi has already made a lot of money on this car. He turned red in the face a lot but would absolutely not engage in conversation. We asked him why anyone that we know would ever buy another Audi and he said he didnt know. He did not provide the Service Order or provide me with an invoice to pay for the engine tear down. He did not ask me to take the car home. We left with no further resolution.July 26, 2013 - We were told by the service writer that that there is a tech at Barrier Audi that is interested in buying the car as is. We did not respond. We are continuing to try to get service records from the other two Audi dealers. August 21, 2013 - I realized that I did not receive a monthly statement from VW Credit for the Audi. I made an online payment on August 21, 2013. September 4, 2013 - I received a certified letter from VW Credit stating that they had my vehicle and were going to sell it because I broke promises in our agreement. Since no one had tried to contact me from Barrier Audi, I was stunned. I called VW Credit and spoke with Brandon. I asked him what promise in our agreement was broken and why they had the car and planned to sell it. He did not know. He transferred me to Audi Customer Experience when I requested that I speak with someone at Audi.I was transferred to Audi Customer Experience. Andrew, the representative who took the call, did some research and told me that Careful Asset Recovery had the car. He also told me that he would have a release processed so that I could pick up the car and bring it home. He said that they would waive the Voluntary Surrender fee of $250 and that there would be no storage charges. He said that he would look into the circumstances that caused the car to be picked up and call me back. He also said that he would get the service records from the other dealers.September 9, 2013 - We had the car towed home to my house. All of my sons belongings were missing from the car. September 23, 2013 - After not hearing back from Audi Customer Experience, I received an email from Audi Customer Relations Center asking if I was pleased with the resolution of my case. I responded extremely negatively and told them that the case was not resolved. September 23, 2013 - After not hearing back from Audi Customer Experience, I found that Andrew had left a message on the wrong phone. I contacted Andrew and asked about the status with VW credit. He told me that when he contacted Barrier Audi, they told him unbelievably that they had no knowledge of the car. He had not received any of the requested documentation from the other dealers. He transferred me to VW Credit so that I could determine the status on the account there as he had no organizational responsibilities for them. VW Credit was closed for the day.September 24, 2013 - I called VW Credit to get status on the account. I found that over $1,000 had been added to my credit account. Dana did not know why and did not know why I had been charged $250 as a voluntary surrender fee when I had not surrendered the car, and in fact, had no idea that the car was being towed. Dana said that she would call me back after she researched the charges and that it might take up to 72 hours. I was told that I had abandoned the car at the dealership and that the amount of the engine teardown, which was not authorized by me had been added to my car purchase account. I have never seen the work order nor bill for the teardown. VW Credit seemed startled that I had no information nor requests for payment from the dealer, but they also clearly could not find any such communication in the records.September 25, 2013 - Dana from VW Credit called back and I asked what the charges were for and was told that they were: Collection charges (I told Dana that they could not be collection charges since the account was current. Dana agreed); Storage charges (I told Dana that they could not be storage charges since Audi Customer Experience had them waived. Dana agreed); Service charges from Barrier Audi who had said that they had no knowledge of the car (I told Dana that I had not authorized any work, nor had I seen any invoice. Dana agreed that these should not be service charges but that Barrier Audi had the amount placed on the account.)I was also told that their records stated that Barrier Audi had contacted them (VW Credit) to have the car towed. I was then told that I had abandoned the car at the dealership and that the amount of the engine teardown, which was not authorized by me had been added to my car purchase account. I told her that I had never seen the work order nor bill for the teardown. I had also not been asked to pick up the car. Dana seemed startled that I had no information nor requests for payment from the dealer, but she could not find any such communication in their records either. I asked what reason Barrier Audi gave for their actions and Dana said that they could not locate a reason in the file. I asked if they made a habit of towing cars with no reason and was told that they typically simply do as the dealer requests. I asked if VW Credit was aware that in Washington state, no one can be charged for car repairs without a signed work order. I was told that they do not know about laws in the state of Washington or any other state and that I would have to take it up with Barrier Audi. VW Credit waived the $250 voluntary surrender fee and tried to conference Gary **, the Service manager at Barrier Audi. He was not available. Dana left a message for him to call her back. He did not call her back. I did not receive a statement because VW Credit thought that they still had possession of the car. They were surprised to hear that I had the car at home. They said that they would put a rush on sorting out the account. I filed a complaint with the Washington State Attorney Generals office.October 7, 2013 - I received an email from the Attorney Generals Office with a letter attached from Audi of America. They stated that since I had not provided the service records (which had been requested from the two dealers weeks before and not received) that they could not do anything. They also stated that the VW Credit issue was completely separate and not their problem. Mr. ** also stated that he had no response from VW Credit. October 9, 2013 I received an email from Andrew with two attached service orders from Larson Audi and Jobs Audi as requested by him September 4th and by me in June.October 21,2013 - I sent an email at Andrews suggestion to request a time to speak with Mr. **, the Barrier Audi Service manager. October 23, 2013 - My husband and I met with Mr. ** in his office on October 23. He acknowledged that there are three known issues with the engine that is in my A4. He detailed the issues. He stated that there were fixes for two of them and he did not know if they had been applied to my car. He also told us that Audi had told the dealers that the extreme oil usage in the car was normal and that oil should just be added every time the light came on. Audi later told them that it was not normal and that there were things that needed to be done to correct the problem. Given these problems, we were told that the engine warranty had been extended to 120,000 miles. This was the first time that anyone had told us about an extended engine warranty.Mr. ** told us that he was not aware that the car was being towed until the two truck driver showed up and asked for the keys. He said that they had no responsibility to notify the registered owner and in fact, we were told that it was not their responsibility to determine the registered owner of the car. This is notwithstanding the fact that we told his Assistant Manager back in June that I was the registered owner of the car. He maintained that Barrier did not have the car picked up. He also told us that Barrier never charges storage fees, nor do they file mechanics liens because they are onerous in the state of Washington. He also maintained that he had no idea about how any additional charges wound up on my credit account. He said that VW Credit must have initiated the car pick up. This is unlikely since VW Credit had no idea that the car was at Barrier Audi until contacted by Barrier Audi and the account was current.I asked him if he would assist us in getting the funds, presumably for the unauthorized work, separated on the credit account. He said that he would try but that he really had no influence with VW credit. I told him that I had still never received a copy of the work order nor an invoice. He said that he would take care of that right away and print it while we were there. He brought it up on his screen, looked at it for a minute and told us that he could not print it because his PC hung. We asked if he would email it and he agreed. He told us that he would contact the local Audi representative to see what could be done and that we would need to supply the work orders. We told him that we would email them which we subsequently did. I also asked if he would provide the detail of how the car came to be towed. We did not receive the work order or invoice.October 29, 2013 - I received a response email from Mr. **. He listed the additional service information that is required by Audi and told us that from now on we were to deal directly with Audi. The work order was not provided, nor was an invoice. October 30, 2013 I responded to his email and asked him again to provide the work order and invoice. I also asked him to provide the detail regarding how the car came to be towed. I received a response from him. It had the work order attached as well as the email that my son sent back in April to ask them to tear down the engine. The only detail provided regarding the vehicle pickup is:While we would have liked to contact you, we did not have any personal information of yours, Peter was our only contact. Because the car had been sitting on our lot for 4 months we found Audi Financial was the legal owner of the vehicle and contacted them. Due to privacy issues, they do not provide us with your personal information. 1 month later Audi Financial paid for and picked up the vehicle. As far as personal possessions that is something you will need to talk with Audi Financial about as they took possession of the vehicle.I contacted VW Credit following this email. According to them, Barrier contacted VW Credit in July about having the car picked up. This was shortly after the offer to buy the car by a service tech was received and ignored. They knew who the registered owner of the car was and made no attempt whatsoever to contact me about the situation. I contacted the Better Business Bureau and asked for the charges to be reversed from the account, reimbursed for the towing charges to bring my car home and the cost of my sons stolen possessions. They continue to say that it is not their problem.

I love the vehicle. Ive been a sports car owner for years and wasnt certain how Id like an SUV. This has the luxury features I wanted while giving me the space of an SUV. I would certainly recommend it.

I brought a new Audi A4 in 2013 and it has less than 50K miles on it as of today. Last year in June, the car doesnt accelerate and starts shaking while moving. I had to get it towed to the service shop where and after 3-4 days of tests, they informed me that they would need to fix the engine which would cost anywhere from 5-8K. Given that it was out of warranty, they expected me to bear the costs. It was ridiculous to even think that a premium car like Audi runs into such issues with less than 40K miles (at that time) and that they talk about warranty. It was really shameful and after several calls and discussions, they fixed the issue. However the fear of recurrence has always stayed and I have not been confident to take it for any long drives. And I got it serviced 3-4 months ago (450$ bill) and was praying that it continues to work fine. And again yesterday the car wouldnt start. The EPC lights turn on and again I had to get the car towed to the servicing shop. They now inform me that I should first get the starter plug replaced (845$ - parts and labor) so they can diagnose further as to why the EPC light is on. I dont know what else they are going to come up with tomorrow and the mere thought scares me. So much for a premium car. The car wouldnt even last 50K miles without an issue though I have been getting it serviced on time with Audi service center only. What are my options to pursue further with the Audi care team?

I have a new 2015 A3 Cabriolet and the top leaks every time it rains. Audi dealer is unable to duplicate so they are telling me Im out of luck. Sick of this car and Audi not wanting to own up and figure out a solution. Paid a ton of money and wish I would kept my 10 year old Chrysler. I will never buy another Audi. EXTREMELY DISAPPOINTED.

Beware if you are an Audi owner. I love their cars but their customer service sucks! I have had the same part on my vehicle replaced every year for 6 years. No one could find out the problem so I assumed they would just keep doing this. Wrong! If you have ANY repair service done, even at the dealership, make sure you call up Audi Customer Service and get a Case ID number. The repair on your vehicle, even through a dealership, is NOT accessible to anyone else. In other words, unless you call up Audi every time you have an issue they will not accept that it even occurred. Receipts dont help.My dealership was repairing the part out of what they call goodwill. What is that? I thought they were repairing it because of a design or part flaw on their part. It should be expected to be replaced. I shouldnt have to be grateful they fixed my car! This last time the repair lasted a year and a half so the warranty on the vehicle and that part is over. Its only $1100 to fix a door seal! Maybe because they should last the life of the vehicle.

I purchased a 2014 A6 from Bell Audi in NJ. The dealership service department is horrible. Not only do they not service the car correctly they try to rip you off by trying to sell you other parts. I called corporate to complain and they did nothing about it. I dont recommend you purchase a car from this dealership or an Audi for that matter. They break done easily and their parts are very expensive. If youre going to buy a german car buy a BMW. Its a much better car and their customer service is much better.

Bought a used (but looked like-new) 2004 Audi A4 1.8T. It had 82k miles on it from the previous owner of 10 years. No accidents, what could go wrong? Seemed like a diamond in the rough. Carfax said it never had major repairs done to it whatsoever. Seriously good deal right? Wrong. The dealers had left the car light on and blamed the last owner for making it a problem and having to change the battery. Dealers said theyd replace the battery before they sold it to me. Okay. Bought it, picked it up, went home. It sat there. Few days later? Dead car. Called the dealers, had them tow the car, sat in their off-the-map shop for 4 days with no communication because the mechanic was too busy and sounded annoyed the one time I tried to get in touch.It finally came home to me, only to find a scratched side mirror that wasnt there before (I have picture proof) and a check engine light. Next few days - dead again. Battery was fine, its something electrical. This is a good a time as any to mention that the car is completely automatic and locks everything. Can hardly get into the drivers side, all other doors are locked, trunk is locked, no real locks inside or key hole for truck, nope. All automatic. Huge hassle. Im getting a refund. Its more money than its worth. NEVER AGAIN.

Used up to 3 quarts of oil on a recent 200 mile drive up the coast of CA on 2010 Audi A4. Noticed all the lawsuits and class action suits regarding problems with 2009-2010 Audi A4. Have to add a quart of oil every time I gas up. Audi dealers admit they are aware of the problem yet there is nothing they can do. Welcome to the world of VW. How is it in this day and age corporations can get away with this type of behavior.

We recently purchased an Audi Q3. The car has been with us for 5 months and has a 5000+ plus on it. Suddenly, the front wheel developed bubbles. Now all wheels have alignment problem. They informed us that bubbles are due to potholes. As far as my recollection goes, there has not been any major potholes that we encountered. I am extremely unhappy with the way the car has deteriorated in standard over the past few months. I believe I am talking about premium luxury car whose features had been put to vast testing and certified of performance that has enabled them over the years to set such high price value. But if a tire alignment could change and develop bubble if the car goes through a pothole, I am seriously wondering the kind of test they have done to certify it. How could I trust this car when I travel in snow? I am extremely disappointed with the car. I had once liked Audi so much that we did not look at any other brands hoping it would be truth in engineering as promised. But now I regret my decision.

A4 - 61,000 miles bought new, worst car I ever bought and the dealer suggested if its breaking down so much, maybe its time to trade. What a joke - 61,000 miles. They cant get it working so buy a new one. Id never own an Audi again.

This car brand is amazing, thoughtful and generous. They had a ton of variety of cars in the showroom and in the lot so you see the different models. The cars were clean and the dealer was as well. They also had catalogs of cars with different colors, features, and tons of custom options. The added features were clearly listed on the cars with their prices. The upgrades were not that highly priced as I would have expected. The passenger side was very comfortable and had a lot of features, more than my last car. The safety in airbags was also a good peace of mind.

The Audi 4 I have has blown up two engines with oil sludge problems. This is a bad car and they are giving me no options.

I own a 2014 Audi Q5 TDI that I had driven from Pensacola Florida to Kansas City Missouri to see relatives. During weekend of June 13 a warning came on dash of AdBlue fault, car will not restart in 400 miles. I called Molle Audi in Kansas City first thing Monday to try get car in for check and repair if necessary. I was told they had no appointment openings but they would try to work it in as quickly as possible. I informed them I MUST have car back the next week as I planned to drive back to Florida. After not hearing anything for two days, I called them on Thursday for status. They had not touched it and said they would try the next day. They did not touch it that day but promised they would get it the next Monday. It had sat for an entire week even though they knew I needed it urgently. Monday they did diagnose it as bad AdBlue pump and absolute soonest they could get it in would be Friday the 19th. I was told Audi policy was to not expedite shipments for any reason. The car did finally get repaired and I received it on Tuesday June 30. My complaint is that they do not care whatsoever about customer needs and will do exactly what they want when they want no matter the situation. I will NEVER darken the doors of that dealer again, nor will I ever purchase any German brand auto due to their arrogant, insensitive attitudes and business practices.

You pay $60,000.00 for an Audi and this is the message you get. So, the built in Navigation system is now virtually useless. Ive got a Garmin portable GPS that cost $120.00 and has lifetime map updates. See Audi message below: Map update. You have used up your quota of free map updates. Further updates are subject to charge. To obtain the latest Digital road map North America (Mexico, Canada, USA) Version 2020/2021 map update, please contact your Audi partner.

9 days ago, my engine warning lights came on, and the car had ZERO pep, could not go over 30 mph-drove the 6 miles to my home. Parked it and had AAA flatbed it to the Audi Dealership. My car, a 2008, A4-learned that the 2005-2007 had camshaft defects/recalls but the 2008 models were fixed. The tech crew at my dealership are top shelf, wonderful guys, and professionals. They say this is the first 2008 with this issue-problem. I need a new engine now, and at 160,000 miles, Im way past any warranty. And given that 2008 did not get this recall, I am in a bind. I have contacted Audi USA to see if they can help me or work with me. Ideally, Id like them to help me with a new engine, cost, labor, etc. I am awaiting their response, but I think they are looking at the potential of giving me a discount, should I opt to buy a new Audi 2015 - and at this point, I am not overly happy with the manufacturer.

Audi a5 from 2008 - 2 days before holiday on 26.04.14 the window cable mechanism breakdown, cost 225 for the part only+ labor cost 3h. On the 4th of May 2014 on our way to Venice, it was raining, a skylight take place, our central console dead (navigation, radio, media, no oil check, completely dead). Went to audi dealer in Venice, paid 80 euros to check the BUS Interface. The part need to be replace, 330 euro for the part + 120 euro labor cost, as is a UK car they need to order the part from UK. After 3 days in Venice we decide to buy a GPS for 150 euros and continue our holiday (Italian audi dealer check and top up our oil Castrol edge 5-30W ONLY SINCE the car was new 1500 km). Later on the 10th of May 2014 we arrive in a nice city call Brasov in Romania and the engine stop with no engine sign on. We call a service. They come to investigate our case and surprise they check the (ENGINE 135000 miles) timing chain and the top (plastic) tensioner. It was broken into pieces damage @ few 3000 TBC. We left the car in Romania and return to Jersey Channel islands UK by plane. The conclusion is the audi company diminish our entire holiday + 4500 into parts and labor cost. We plan to pay a visit to our insurer as we have full comprehensive insurance on the car + travel insurance, hoping they will do something for us as the car is not in the warranty anymore..... So the conclusion is what can get any WORSE than buy and drive an AUDI on a peaceful holiday .... WHERE IS THE GERMAN QUALITY????? It never been probably.

We purchased an Audi Q7 with 92,000 km on it from Sydney. We looked at it on the 21st March 2012 and bought it for the price advertised on the 22nd March 2012 with no questions asked. We were offered 3 year new car warranty for $3,500, which we paid up with also no questions asked. On the 21st, we were asked to pick up the car at 10 am on the 22nd. We came at 10am and the car was not ready. We waited for 2 hours. There was a problem with the Audi but they didn’t tell us exactly what, they just said it’s not a big deal. The day before, we explained to them that the car must be ready at 10am as we were driving to Melbourne. We were then approached by a group manager who said that we can’t have the 3 year warranty, it was a mistake and that we can have a 2 year warranty for $2,600. We did not want to accept this. Finally, they agreed to give us as promised 3 year new car warranty for $3,500 but the lady that does that was away so they promised the next day I would get the paperwork for the warranty from Anna Marie. Of course, I never did. I called 3 times and finally got the paperwork but it was for the 2 years, which is not what was promised. Therefore, there was a lot of emailing back and forth.After 2 weeks of having the car, the seat broke and the buckle broke cup holders jammed. We did a diagnostic scan of the Audi computer which showed engine faults and other faults. Vince ** from Audi Alto NSW confirmed there is nothing wrong with the car. Since the car was under the 3 month warranty Audi Brighton (Melbourne) had to get approval from Audi NSW, which has taken 3 days and I still don’t have my car. A week ago when I went into Audi Brighton, someone looked at the car and noted all the problems and made me an appointment for a week’s time. At this point, that dealer knew that the car was from NSW and that it was under the 3 month warranty but they didn’t bother to contact anyone in the meantime. So on when I took my car in, they said it will take approx 5 hours and will call me when done but they realized that they need Audi NSW approval. 3 days has gone past and my car is sitting in Audi Brighton and they still haven’t touched it. Both the dealers are lying and making up excuses. I am fed up with this. I just want my car fixed as it hasn’t even been a full month. I don’t think that it was appropriate that Audi NSW sold me a faulty car or at least didn’t tell me about it. I have not yet experienced something as horrible as this. What can I do? What are my rights? This is just shocking.

They have a lot of model for every people and what they needs. Im so glad with the service and personnel. The car is so beautiful, and cheap for what its come. It has great balance between cost and accurate. For the new are good, and the color is very wow. The black one is very good. We used the cars for my children, my wife and me, but we are very comfortable. Its a great space for everyone. Id recommend Audi for all my friends.

Safety is 5 star but electrical issues occur more often than I would like in Audi, thus a 4 star. To me safety from German engineering deserves a 5 star, however, electrical issues in the vehicle can be frustrating. Also, it is a lot more expensive to fix compared to Japanese or Korean made vehicles.

I love Audi so much and its like the best thing that I have. In most cases I look at the variety because thats an important key to look at. If a car has scratches, looks old, it doesnt qualify for the look you want dont buy it. Please use your money wise. The car isnt going to last for long. The passenger capacity is good and there hasnt been any complaints in riding smoothly. We just having fun and I love it so much. Upgrade is need. Once I didnt updated my car it was in bad shape. But when you upgrade youre like very happy and proud of yourself.

Audi makes great vehicles that are fun to drive. Audi Financial Services is destroying that brand with Wells Fargo-like customer service. Audi Financial Services has wrongfully repossessed my vehicle and inflicted emotional pain on my family. We have kept our word and done everything we promised including making monthly payments and keeping up insurance and taxes and registrations.We have leased and then purchased two luxury vehicles from Audi. We previously leased an Audi A6 and then purchased that vehicle at the end of the lease by signing paperwork and simply continuing to make payments until it was paid in full and transferred to us. At the end of our lease for our new Audi Q5 we received a letter and email informing us of the option to purchase the vehicle. We called Audi Financial Services in February of 2016 and the sales person outlined the terms of the buyout. After we agreed upon that he described an option to add an extended warranty for $50 extra. I agreed to this.When I received the paperwork the next week the terms of the financing were exactly as agreed in the call, but the price for the warranty was $170/month. I tried to call Audi Financial services but was left on hold for stretches of 20 minutes or more. I took the action to simply mark out the additional extended warranty, which was a separate item, and signed the document agreeing to the finance payment for three years.I returned that document to them and began making my normal monthly payments, most of them higher than the required amount as I was paying down the purchase price. I made them without interruption for 16 months. I never heard from Audi. I never received an email, phone call or letter. Occasionally I would receive service options from the dealership, but no other communication. On July 21st, 2017 while I was in San Diego on business (at Comic Con), our car was taken in the middle of the night from our 3 and a half acre property. Damage was done to the driveway in the process. My wife and children were asleep only feet away from armed repo men. The next day my wife called me in a panic, saying that we had been robbed. I had her call the police. She went to our neighbors asking if they had seen or heard anything and put the entire neighborhood on alert for thieves.When the deputy sheriff came he said that it appeared to be consistent with repossession. This was the first point that we even thought to try again to talk to Audi. The sheriff noted that normally they would be notified that this action might take place and the owner of the vehicle would also have some notice so as not to be surprised and potentially end in shootings.When I started calling from San Diego I was placed on hold multiple times for an hour each time. When I was finally able to speak to people at Audi Financial Services they seemed confused, noting that they did have my phone, email and address and saw my payments in the system. I was placed on hold three times while they tried to sort out the confusion on their end. One representative noted that the only reason for repossession was either non-payment of insurance or non-payment of the monthly payment. I assured her neither was the case.After several hours I reached someone named Jasmine, who would not give her last name, who gave me the name of the repossession company who had taken the car. She said that the car had been “out for repossession for many months”. I asked why I had never been notified. She had no answer. The loyalty of fans I see at Comic Con should never be lavished on a company like Audi. Loathsome human beings.

I didnt want their service plans which I have a warranty on the vehicle, brand new 2015 Audi q5. If I didnt buy the plan, go somewhere else.

In March of 2017, I walked into the Audi Mission Viejo, California dealership to have a minor repair on my leased 2014, A8. They said it would take 15-20 minutes so I took the time to look at the new A8 cars that were available. Jon, the salesman came up to me and asked if he could help – I said I was just looking because my lease doesn’t come due for another 2 months. He said, “How would you like to save a couple hundred dollars per month and get a new one today”. My first question was what happens to the old lease where there are 2 more payments due. He said that those payments would be wrapped into the new lease and even then, I would save a couple hundred dollars per month.I explained that this would be the only way I would be interested in getting a new car that day because I was actually thinking of other less expensive cars and wasn’t particularly happy with the service I had received from Audi during the current lease. Enticed by the offer, I ended up picking out a new 2017 A8, and before I left, I realized that I wasn’t even coming close to a couple hundred-dollar savings, in fact the payment was about $60 less. I just accepted this considering that they took back the other car with still two months of payments. He also told me that even if there was some minor wear and tear Audi waives that when you are leasing a new car and “staying part of the family”.Fast forward 2 years and my wife and I are moving to a new home. We are getting a mortgage and something shows up on my credit which is 820 on the FICO scale. I’m told by the bank that I need to do a conference call with Audi and an outside credit company that deals with these situations. During the call, I am told by Edgar at Audi that I still owe $3,236.74 from the 2015 lease. He explained that the amount due was because Audi took a loss when they sold the car, excess wear and tear, and lease payments that were still due. I pointed out to him that I have never seen one single bill via mail or any other form in two years.Also, while I was speaking to him, I checked my online account with Audi which showed all past and current leases and nothing showed there either. He agreed that this is a problem and I should contact my dealer and Audi of America. He also said that this does not show on my credit as something that is outstanding but then, when I pointed out that is why we are having this call, he said that should never had/have an effect on my credit. What am I supposed to do, call Audi every time I need a loan and have my credit checked? I will NEVER have anything to do with Audi or any company affiliated with Audi, they are as crooked as they come.Oh, and by the way, on another subject that you as a consumer should be aware of, several months ago I asked for a copy of the lease for my wife’s 2015 Q7, they ended up sending someone else’s credit application which had a lot of personal information like social security number, DOB, where they work, how much they make, etc. When I called back to let them know, they made the same mistake and sent me yet again someone else’s information. Third try, I finally got a copy of my lease. Bad business is the best I can say for Audi!

I have always believed in the Audi brand - the prestige of a German engineered vehicle was something I aspired to drive. Two years ago, my mother bought a new 2012 Q5. This was when I set my mind to buying my own Audi. A little over a year ago, I bought my first vehicle, a used 2010 A4. I could not have been more thrilled, and always offered to drive friends and family around, just to show off my new ride. From the moment I purchased my A4, all I could think about was buying the next Gen version or even the new A3 that I ogled over at the Detroit Auto Show. Unfortunately my perspective on the quality of an Audi built vehicle has changed entirely.My complaint is with Audi, not the dealership. My car has less than 100,000 miles on it and has a MAJOR engine failure outside of recall/warranty. For a car to need a camshaft and 2 cylinders replaced at 4 years old (amounting to $5,500-$9,000 in repairs) signals a defective engine, not bad luck. The car has never missed a service appointment. The entire situation is completely ridiculous.I will never purchase or do business with Audi again. The level of interest shown in my personal well-being and overall desire to do the right thing is mind-boggling, and I have never in my life seen such apathy from a company towards a customer with a major mechanical failure outside of their control. I had planned for this to be my first Audi. After this debacle it is definitely my last.

I bought an Audi A3 with a comprehensive warranty. I asked Audi Aberdeen to find out why it was reverberating. They said it was due to a propshaft bearing after 55000 miles! They also said it was due to corrosion and so not under warranty. No one I have spoken to can believe it and so here comes a load of hassle! Don’t buy Audi. I will never do so again.

It was horrible. This was my first time buying a used car and it turned out to be the worst experience of my life so far, with all the headaches, confusion, lies and scummy dealers and dealerships.On June 1, 2010, I purchased (financed) a 2005 Audi A6 with 58,000 miles. The car was treated and maintained, as told. By the end of January, I experienced almost a near death accident while on my way home driving the car. It began to shake out of control. The steering wheel locked up and the brakes locked up. I was scared for my life so I pulled the emergency brake. And before I hit the car parked to the right of me, the whole car shut off completely and wouldnt start. I thought I needed a jumper but that wasnt the answer so I had the car towed to the nearest parking space until Audi of Manhattan opened for business the next morning.I paid for the car to be towed there where they diagnosed that my 6-month old investment’s engine failed and seized up. I got the estimate of repairs from the dealership. They told me it would cost a whopping $6,000 for a new motor and about $3,000 for the repair work from Audi. I was sad to hear the news but was confused, alongside with the service team, at why a motor with 64,000 miles would seize if there was nothing wrong and the car was treated like a charm.I finally got enough money, after a few months of parking garages and receiving tickets for my car being unable to move, to pay for the repair. I spent $3,999 on a motor and about $1,000 on repair work.Im writing as an innocent consumer who faced an evil and crooked dealership without the knowledge of what they were capable of doing. And thats ruining innocent consumers like me life and pockets as we know it. I was stuck with a car that was unable to move, let alone start, so I can drive. Paul ** offered no assistance. Audi of America was no help either. Thats why Im turning to this consumer help and small claims court to seek the justice I deserve and stop the crooked dealers out there from destroying another consumer’s hard work and earned money.

I ended up removing my car from the Audi in Orland Park, IL and taking it to another Audi location. The new robot technology was used to diagnose the cause of engine failure. I provided Audi with receipts where all the maintenance was completed in accordance to their recommendations. They forwarded all document to Audi headquarters. After a few day Audi accepted responsibility for my engine failure and they will be repairing it. Thanks Audi for your honesty.

I own a 2004, Audi S4, which I purchased used from my brother, who bought it new. I bought this car from him with 45,000 miles on it. At 55,000 miles, the car had catastrophic engine failure, 5,000 miles over the warranty period! The mechanic that is repairing the damage said if one more component would have broke, it could have caused me to lose control of the vehicle and crash. The engine and transmission had to be removed from the vehicle to be repaired. The engine blew a valve and it went through the engine like a bullet. I contacted Audi of USA to: 1.) alert them of this problem and possible safety issue; 2.) Because the car is only 5,000 miles over the warranty and it had such massive failure, I believe its only reasonable to ask for some help in the cost of repairs. The repair cost are going to be between $25,000; 3.) I work in quality assurance for a company and I really wanted to speak with their quality assurance and alert them to this big problem. It is crucial they (Audi) understand the problem. The reps at Audi of USA that I spoke with would not help (except to listen, they are good at that), and were not cooperating with me in the process of trying desperately to alert their quality people of this failure that occurred to my car. I believe I was completely ignored and I need to find out how I can effectively report this, not only to Audi but also other people who own the same vehicle. This is a major issue that needs to be made public. Thank you.

Bad vibration in new 2015 A8-L. The dealer who couldnt fix the car convinced the area service manager that the car was within specs and only changed the tires as a customer courtesy. I came out of a car that was practically identical and know the car well. My last vehicle was an 2011 Audi A8-L.

I bought Audi A4, 2008 model sportline from a dealer in Jordan. After one month, I found that there is a major problem in the engine. I went to the dealer in Jordan who said that he cant repair the engine and he dont have any spare parts for the engine. The dealer policy is to replace the engine which cost about $16,250.00. We tried to find the spare parts from the local market but we cant so our car is stopped since three weeks. I dont know how people can buy Audi car while the dealer cant provide good service and spare parts. Actually, we pay $37,000.00 for such car but we cant use it because the dealer service is very bad. We lose too much for that and waiting for the AUDI company to keep their reputation.

Audi offers 8 different luxury vehicles that last many years. Most accessories come standard with each model. Cruise control, lane signal, many safety features, luxury interiors, leather or cloth seats, bluetooth technology, custom wheels, lots of storage, all-wheel drive, V8 engine, lane change warning, built-in GPS and WiFi, elaborate stereo system and exterior, intermittent wipers, heating thermostat, leather upholstery plus many other amenities. It also has 2 rows of heated seats that comfortably seat 6 people and can be heated or cooled, depending on what is needed. The come in leather or cloth. Mine are real leather, and they are very soft and sleekly contoured.

My prepaid lease on my 2017 Audi A8L was expiring. I did not receive any communication from Audi Financial that I was welcome to lease another Audi. All that I received were emails and phone calls from Audis contractor wanting to inspect my vehicle before the lease expired. When I called my otherwise good local dealer for help/advice, I was told to call Audi Financial. There is no communication between Audi Financial and the dealer. I called Audi Financial about purchasing the A8L, and was promised a mailed package that I could complete. I never received the package. It became obvious that Audi did not want to take the effort to keep me as a customer. I sold the car to Carmax for a small profit, and bought a BMW 7 series. I will not buy another Audi.

I bought a brand new 2018 Audi Q5 thinking it as my dream car. It brought such a dismay & disappointment within a few days of buying with lots of problems popping up every day. Problems seen and fixed: 1. There was this squeaking noise from the back: Fixed after two visits and I had show them where the problem was happening. 2. The backlights not working. SUV in the garage currently to address this problem as on 12/06/2017. 3. Window regulator gone bad. Replaced and FIXED it. 4. Auto sense start & stop feature not working if the AC is ON. - Still not fixed as on 12/06/2017. SUV is with the dealers regarding this issue. 5. Numerous minute scratches all over the car the day it was bought. I was so disheartened seeing the scratches.All these complaint were taken to the dealer & The Audi North America too. After explaining the problems the service providers were not able to even figure out the problems. I had to go twice to explain them over & over. The dealers are still trying to figure out the solutions for some issues. I have already visited the dealer at least 6-7 times & right now my car is still in the garage since 2 weeks. The Audi USA are of no help. They took 2 months to respond to my case & said that the dealer would take care of it.And the car is still in the garage as I write this review. My Only question after buying brand new car are: 1. Why should I undergo this mess and waste of time/energy after buying a BRAND NEW CAR. 2. How come AUDI has not done any quality control before delivering the car. 3. How can they deliver a car like this to the customers and then have the customer go over this pain, distress and frustration. 4. Why should I visit dealers again and again to leave the BRAND NEW SUV for repairs after paying full price to buy the vehicle.

If you ever consider buying a used Audi make sure it has an extended warranty for as long as you plan on owning it!!! They break down often and when they do it will cost you a fortune to fix!! You will get sucked in thinking, Ok Ill fix this problem then I should be ok, then next month another issue and it happens every month, and it is major money every time!!! Last one I owned was an A6 with 70,000 miles, car book value is around $10,000 they want $6500 to repair a mechatronic, car will not shift out of park when its cold, no way to bypass it, and they dont even have the part!!! I now own a $10,000 piece of **!!!

My wife loves this 2012 A4. We bought it new in 2012. Its great looking (black on black), drives well and has plenty of room plus its a manual transmission model, a requirement for her. Issues include a weird bug in the emissions control system which causes the engine check light to come on intermittently when she fills it up with gas and a finicky air flow meter which needs cleaning frequently. Its been in the shop four times for the intermittent check engine light with a lot of expense and no result. We just live with it. Another annoyance are the constant Emails and Snail mails we received advising us to trade the car in on a new one from Audi.The trade in offers were well below Kelly blue book trade in value and wouldnt stop coming although I continuously asked the senders to cease sending them. Also, Audi no longer provides a manual transmission so the offer is pretty much moot to begin with. Last, the service costs are way to high even in the warranty period and the only people that can turn off the maintenance reminder is the dealership. In conclusion, its great looking and driving car with a dubious fuel delivery system and really poor support from the dealership and Audi of North America.

I brought my 2006 Audi A6 to Herb Chambers Audi in Burlington, MA for an oil change. After the oil was changed the dealership refused to reset the Service Display Indicator to Zero. I was told by the service department that the Service Display Indicator refers to major service only and does not refer to an oil service.Other Audi dealerships have reset the SDI to zero and after one year or 10,000 miles, a warning is displayed indicating that the oil must be changed. Be forewarned that Herb Chambers Audi in Burlington, MA does not properly service the Audi automobiles and they are very expensive.

Audi A4 Quattro 2009 - I just bought my car 4 months ago and it has 60,000 miles on it. I noticed excessive oil consumption problems. Just had the oil change 1 month ago, have driven it 000 miles and have added 1 quart of oil. Took it in to the Audi dealership in Boise, ID and they have suggested a new crankcase pressure regulating valve and a software update, which will cost me $250 if I fix it. If the dealership fixes $500 in just labor costs alone. This is first step to the problem. If this doesnt solve the problem, then I have to get the cylinders replaced, which they estimate a $5,000 repair. This car is a joke! I will never buy another Audi again, and hopefully, the company will realize the issues and fix the problems. How can you pay $40,000 for a car and the engine goes out at 60,000 miles. Sticking with a Lexus for sure!

We all know the Takata airbag recall is huge. But some manufacturers are getting it right, and some are not. AUDI IS NOT. They have limited cars affected by the recall compared to other manufacturers, but my car (2012 Q5) is affected. I called Audi several times and they are not offering any option to pay for a rental car or loaner call. I called the dealer too, but they wont do anything unless Audi pays. Audi told me to call the dealer and then the dealer told me to call Audi. I was just bounced around and around with no answers. My husband owns an Acura and the local dealer paid for his rental car for 2 months while he waited for the replacement part (which came this week). Audi is doing nothing, which I find unacceptable. They want the consumer to be stuck with the risk, which I also find unacceptable. All Audi car owners in this situation should put pressure on Audi to take the approach Acura/Honda is taking (and maybe other manufacturers, I am not sure who else). Based on the experience Ive had, I would never buy another Audi.

I would love to share my THE MOST HORRIBLE EXPERIENCE EVER!!! Of buying the car! I bought a new AUDI Q3 2018 from Audi North Miami Beach! A month ago! I always wanted Audi and was focused on that model for a long time before. So finally I collected my last funds and went to the Dealership! First and foremost from the minute I came to the dealership my experience was completely disappointed! First of all the personnel are non-educated and absolutely lost in knowing their product at all! But the most horrible was that in 3 weeks after buying the car I went to pick up my registration sticker to the Dealer. I parked my brand new car Q3 in the parking spot of the Dealer. In 15 minutes after when I came picked it up and got back to the car I was sooo negative surprised that my amazing brand new car was crashed! Right on the Audi parking spot! Of course I was claimed that fact... They tried to cover that fact! I was remembering that and the next day after I called Dealership and let them know that my car was crushed on their territory! Manager was completely indifferent of helping me to solve that issue! He was aggressive and try to defend himself. Now that car will be in the Carfax! And not by my fault at all! I hope I can prevent many people. Do not have any BUSINESS with awful!!! Dealership in the world ever! I would NEVER EVER!!! RECOMMEND NO ONE TO BUY THE CAR FROM THIS DEALERSHIP! BE AWARE PEOPLE!

I have been an Audi owner for almost 15 years. I finally purchased a brand new 2008 Audi RS4 and have had a problem with my starter. It sometimes just doesnt start, no rhyme or reason. After about 15 minutes, it will start. I have had the car serviced. In fact, it was at the Audi garage for six months. I picked it up today. By the way, it took them almost 45 minutes to get the car to me, then made me sign legal papers clearing them of any legal issues that might occur. I got the car home after driving 120 miles to get it home, parked the car and one hour later it would not start. I told them about the problem when it was serviced which, by the way, was for transmission problems. I paid ten thousand dollars for the service and when I got it home, it wouldnt start. I have owned four previous Audis and was an Audi enthusiast. I am so disappointed in the whole situation that I am done with Audi. I feel taken advantage of and would like some help. Over the last five years, Audi has really let me down. I thought by purchasing one of your higher end cars, it would have guaranteed me a little more consideration. By the way, the same garage had 168 dollars in toll booth fines which went unpaid until I received a letter from the state asking me to appear in court. When I called the garage and I told them, they acted like no big deal. Well, to me, it is a big deal. I have been without my car for six months and when I get it home from the dealer, it wont start. How do you like that for Audi service?

We have three top line Audi cars at home. All look and drive nicely. We will never buy another Audi ever. Their service is absolutely terrible, attitude towards their customers is arrogant, and they hide their mfg defects. They treat you baaad. Save yourself nerves, do not buy their cars.

I took my car in to Audi for service because it was overheating so Audi changed my water pump and never told me there was a recall on it. I drove off their lot 3 different time but the last time I drove off my car turned off at the fork of the 118 and the 5 Frwy and cars were trying not to hit me from behind and when I called Audi scared out of my mind, they acted like no big thing. The next call about my car was that I need a new engine. I gave them a running car and theyre giving me a car that doesnt run.

The car is constantly in for service. 25 trips to dealer in 4 years. Towed 6 times. AC at 3k broke, door handle for $600, Audi lied about oiling issue, and after national class action, they did a poor job of repairing motor. Timing chain sent 3 codes while under warranty and they cleared and sent us home. At 28k/98k miles, the timing chain failed and the engine repairs were $14k... Audi did not handle our requests very well. After a lot of patience, they only offered to sell us another Audi. Only to say our $50k car was worth $5500 with 98k miles. Great looking car, Audi just isnt worth the poor service issues...

I had the Audi A8 and was great but the differential is a little stiff. Handling could be better, especially on corners. Engines new power is perfect and the style of car is great. Vision wise is perfect, really no blind spot. Its a great looking sedan (shape wise) and interior is awesome and colorful. Seating is also great. It holds 5 people comfortable (3-back 2- front). Its very roomy if a taller person is in it. Roof of car or height of it is perfect too. Arm rest is very helpful and the ac vent in front and back are on par. The different upgrades in interior is a must and comes in handy on the color car you want. Safety is tip top. Fast stopping with disc brakes is on a dime and the power of the engine is always there if needed. The sport one is even more beautiful and more power, if youre looking for that go getter, but the A8 will not disappoint you. Audi came a long way from what it was before. It could be better but it is on the uprise and will keep rising. Just an all around perfect car.

My daughters 5 year old Q5 with complete and proper maintenance and just 63,000 miles had the engine blow. The dealership in Minneapolis says dont bother to fix it. Does anyone know if these engines have had a long history of problems? Seems highly irregular that a well cared for car blows up at 63,000 miles.

Please be aware that Audi subcontracts out their Roadside Assistance. I was stranded for 2 hours with a flat tire. The Jack Rabbit company Audi uses accepted a call to assist me. I waited 2 hours. They did not show up. When I called to ask where they were they stated they do not change tires. No one called to let me know. Audi then called a different subcontracted company who sent a teenager who was unable to change my tire because he could not locate the wheel locks. He was never inserviced on its location.I had to call Audi back and after 3 hours they sent a flat bed to tow my car to Audi. I paid for this poor service for 3 years. They do not notify their customers that Roadside assistance is subcontracted out to multiple incompetent poorly inserviced vendors. In addition a Audi subcontracted company inspected my car at lease end. It received a score with no issues that I was responsible for. Within 48 hours I had 2 tires with nails in them. One had blown out while driving. Did they truly inspect the car thoroughly? I hope this helps all who read this and please do your own due diligence to verify their Roadside Assistance Protocols.

Audi offered a decent amount of models to offer the buyer a variety of cars to choose from. It was nice to see different kinds of cars that fit my needs and having the possibility to choose the best fit. They offer an amazing array of features for your new bought car. Additionally, the cars all look great, modern, and sleek. From what I saw their personalization options looked very promising if I ever need to use it in the future. My Audi has 5 seats and that exactly what fits my needs. The other Audi cars that I reviewed before deciding to purchase my current car had different passenger capacities ranging from high to low, just what fits each customers needs. I would definitely recommend Audi cars to my friends and family.

I purchased an Audi A4 2.0 in March 2000 (**). The car had engine oil leakage and engine oil has to be topped up every 5,000 km initially and then the situation worsened to having to top up more and more regularly until now, top up engine oil every few hundred km! It was reported that my car was not the only one having this problem. Finally in November 2011, Audi Company, Euromobil Sdn Bhd (located in Kawasan Perindustrian Temasya, Shah Alam, Selangor DE, Malaysia) contacted me and informed me that my new car would be given an overhaul service and an Audi staff would contact me on when to send in my car. When I did not hear from them after a couple of months, I called and was informed that the person-in-charge had resigned and therefore did not respond to my calls. This indicates a lack of management coordination, no customer follow-up and the inconvenience of topping up the engine oil continued.Audi Salesman, Mr. Danny, managed to arrange with customer service executive, Mr. ** to have my car sent in on 20th February 2012 to Audi for the overhaul service. I was informed that it would require two weeks to have the car overhauled. I had made arrangements to rent a car for use while my Audi was in the service center. When I arrived, unfortunately, I was informed that the overhaul could not be carried out as there were too many cars being serviced and therefore could not attend to my car but I was informed it could be done the following week. Since I was there, I sent in my car anyway to have a minor body repair work and repainting and I was told that the overhaul would be carried out after that. When I went to collect two weeks later, I was informed that the overhaul was not done! Customer Service Manager, Mr. ** apologized and rescheduled the overhaul service for 26, March 2012. This time I requested Mr. ** to please arrange to provide me a car for my use when I next send my car for the scheduled overhaul. Mr. ** assured that he would try his best.On March 16, I contacted Mr. ** to check if he had managed to arrange a car for my use when my car was being overhauled and he confirmed he had made the arrangement. Therefore, it was confirmed that I could send in my car on 26, March 2012 and I expected to drive away in the car arranged by Mr. **. When I arrived, Mr. ** informed that the arranged car was not available. I was really upset as I have a business meeting at 10 am! Therefore, I had no choice but to drive away in my own car to attend the business meeting. Again, through no fault of mine, my car was not given the overhaul as arranged and assured by Audi!People buy Audi because it is reliable, stylish and comfortable. It is a pride to own an Audi and lots of pleasure to drive it. Customers have been assured of the dependable and good service, including after sales service. From what I have written, you can imagine how very upset, disappointed and frustrated I am with your distributor and their service. It has caused me lots of inconvenience, precious time and expenses in hiring a replacement car for use. I am officially lodging a complaint with your company.

Back in 2017, car had EPC light illuminated, would lose power while driving, would idle roughly and then not turn on. Had it towed to Audi Honolulu. Found electrical wiring burning through to the gas tank (couldve blown up) and so they replaced the gas tank and the wiring at their goodwill more like to save a lawsuit. Anyways April 2019 now, same issues with EPC light, idling and losing power then it not turning it on. Got it towed to Audi El Paso. Apparently, cylinder 1 and 2 in the engine are at 0 psi compression and we need a new engine.Mind you every service has been done at an Audi dealership and its only got 60,000 miles on it. Told they wont be covering any costs and told by Henry at Audi El Paso he wont even provide a loaner vehicle unless we agree to pay $10-13k for a new engine. What a joke. My thing is why wasnt this issue found in 2017 when the car had the exact same issues? Its their job to fix the car right. I am going to be taking my claim further until I get results. Googling the same car and I see so many people with the same issues. When will Audi take customers seriously? Makes you wonder how many Audis are a safety hazard driving around and could blow up any second. My families safety comes first and it should come first for Audi too.

Very long story but in summary, 2012 Audi Q5 has faulty timing chain tensioner (known issue) which causes catastrophic engine failure costing over $10,000.00 to fix. Audi dealership has been great trying to help but are obviously hindered by Audi America in assisting. Audi consumer affairs department literally chuckled when my wife was explaining the situation and said things could always be worse and would should be thankful that they are helping at all. When we requested that the case be escalated, we were told we were at the highest level already and nothing else could be done. A real shame, we have two VW/Audi cars currently and have had many in our families over the years. If this is the end all be all decision in this matter... These will certainly be the last 2 VW products we will ever own. Very disappointing... The Q5 has been my wifes favorite car and my GTI has been my favorite... Could be the end of our loyalty to the brand.

I wish I could rate my service at ZERO stars. In brief, returned to my car at end of work day and battery was dead. Called AAA and quickly started it with a jump. Drive for 30 minutes and picked up my dog. Got back in car and battery dead again. Friendly stranger provided a jump. Started up quickly. Drove home and parked. Lights and radio automatically turned off as usual. Locked. Scheduled Audi roadside assistance for a.m. and appt at dealership. Car was again quickly jumped and started. Drive 30 minutes and dropped off at RVA Audi dealership. Got new battery but was told not covered by warranty because power left on. Pray tell how that is possible when radio AND lights are automatic???? And, even if this lie were true, the battery, if properly functioning, would be jump started, and would then be good to go. This is yet another attempt by Audi to evade responsibility for warranty coverage. 2nd time in the short 8 months I have had this car! So disappointed in how unethical this company has become. #lastaudiforthisgal

The A/C unit in my 2008 Audi TT seized necessitating $1,600 to repair. I called Audi customer service and was led to believe they would help. One week later, Customer Service called back to inform me that no assistance would be provided.

Bought a certified pre-owned 2009 Audi A4 Quattro 2.0 in December 2010 and within two weeks the oil light came on. Brought it back for service, thought it was a simple oversight and that it had been fixed. Little did we know then how that yellow check oil light would come to dominate our lives, limit our use and enjoyment of the car, and empty our wallets. Within the first three years we had the car serviced so many times for excessive oil consumption that we finally took to the internet and found we werent the only ones with this issue. After 43,000 miles and countless service visits, we demanded that Audi rectify the problem and (because the car was still under warranty), they replaced the pistons and rings at no cost.Fast forward two years to December 2015, and, at 91,000 miles (just outside of warranty, of course) an ominous turn off engine immediately and check oil warning appeared on the dashboard. Brought the car in for service right away and found that the engine had a leaking intake manifold. Dealer replaced manifold at cost of $1K. One week later, check engine light went on. Brought the car back to Audi and this time, the water pump needed replacing (another $1K). A few days later, that ominous turn off engine immediately and check oil warning appeared again. Brought the car back YET AGAIN. Service department informed us that they had found metal shavings in the engine pan, indicating that engine parts were grating and the engine was compromised. They told us that we needed an entirely new engine, at a cost of almost $11,000!! We were livid. Dealer went to Audi North America and they offered to pay for half. Now we are stuck with a dead car and the prospect of having to pay another $5300 (for a total of $7300 since December) to make what is now a lemon drivable. We believe that Audi should take full ownership of this, as they replaced the pistons and rings on an engine that they knew was faulty. And, we are left wondering if the replacement of the intake manifold parts somehow compromised the engine, resulting in the engine failure (the timing of the engine failure was just a bit too coincidental). We bought this car for what we thought was exceptional Audi performance, reliability and service. Its unbelievable to see here how many others have suffered the same substandard customer service for what is clearly an inferior, shoddily manufactured car. Perhaps theres another class action suit against Audi- this time for engine failure- waiting to be brought to light. My hope is that by writing this, others will steer clear of all Audi cars, both new and used. Maybe once Audis bottom line is affected, theyll start paying more attention to quality control and the real people who drive their cars.

At end of lease- told residual is approx 12K- you would think thats what you could buy it for? Not close- have to go thru their dealer and they tack on over 1k in fees and Audi adds another 300 or so - in theory no termination fee If you buy it but they call it something else- Want to sell it directly to someone else?- Dont even think its going to happen then they charge what they call fmv- in my case 21k. Bottom line audi finance is a rip off - they tell you when you buy it that residual price is what you pay———NOT.