I leased a new Impreza from Ganley Subaru of Bedford, OH, three weeks ago and have been there for service four times already with still more safety issues hovering over my head. I discovered (the hard way) that all Imprezas have at least these problems: 1) The wheels are wobbly causing shakes and vibration. I have been to service three times to get them fixed, though it got better, it is still shaky. 2) The automatic unlock switch cannot unlock any door if the lock key at the door is in mid-way position. This is a severe safety risk in case of accidents if a person has to exit the car quickly after fire or flooding.3) The information gauges for gas mileage and distance of travel are practically useless and are off by 50% or more which means you can run out of gas if you rely on these gauges. 4) The advertised gas mileage of 32 MPG is questionable, since all information gauges give you the wrong readings. 5) After parking, the steering wheel gets jammed and locked and requires some wiggling effort to unlock it.

Entering a busy state road from a rural side road the car did not accelerate creating a potentially dangerous situation as cars rapidly approached from the rear. This intermittent stall problem has occurred previously - always as I attempted to accelerate from a slow speed.

I bought a new 2014 Impreza in Richmond Hill. Paint defects appeared within 5,000 km all over my front bumper and hood. Both the dealer and Subaru Canada stepped back from repairing the defect under warranty and I had to file a claim in small claims court against both the dealer and head office. They eventually settled and paid. The issue is clearly experienced by many people all over the internet who also claim Subaru denied them any warranty. They lost me forever as a customer. They also asked me to sign a non disclosure prior to settlement that I declined. If I had then just writing this review would have landed me back in court. I have this entire disgusting experience fully documented. Shame on Subaru. Beware!!!!!

Bought used Subaru Legacy 2.2L manual transmission, 264 000. Had it five years now at 560 000, never given me a problem. Rock solid car, put maybe $2000 in parts into it. I would happily buy another Subaru. All fluids synthetic. Purrs like a kitten.

My 2010 Outback that has always been garage kept is rusting from peeling paint on the fender. Totally unacceptable for a 8 year old vehicle, as my old 2003 Outback that I still have in my family has had no paint peeling and has no rust... and that vehicle is twice the age as my 2010 thats rusting! Also have had numerous problems with the CVT transmission in my vehicle. Did I mention that my 2010 is always kept in a garage at my home and in a covered parking garage at my work?! My Subaru dealerships body shop was shocked at how thin the paint was on the fender of my car from the factory, they called Subaru of America to inquire about this and to see if anything can be done about this issue on their end. Subaru brushed it off as not being a problem. Shows the quality of newer Subarus are lacking, and that they are not what they used to be and dont want to stand behind their product. Im sure my 2003 Outback will continue to keep on going in the years to come. I know my 2010 will be dead long before my 2003 is. Sad, as Subaru was a great company with a great product. Not so anymore!

Have 2016 Subaru Outback with serious electrical problems. Steering lockout prevents car from starting. We Have extended warranty. Dealership found and identified several codes indicating the sporadic occurrences. Bob Baker Subaru Carlsbad CA refused to fix the problem, and stated we would have to bring the car in while it was experiencing the problem which would be almost impossible. The reason given was itemizing and comparing the risk to a potential flat tire and how much money the repair would cost them. So much for extended warranties.

Have documentation of excellent maintenance on 2010 Subaru Forester. Subaru does not care that I have to replace engine. Completely out of oil 2651 miles after last oil change. Please post your similar problems with 2010 Subaru Forester. A class action suit might make Subaru tell the truth about their defective vehicles.

Subarus Mr. Shiro Ohta, Chairman, President and CEO of Subaru Canada, disappoints and his public relations personnel fall short in customer relations. In October 2014, I purchased a 2015 Subaru Outback. If the automotive review reports are accurate, I should enjoy a few years of worry-free driving. Notwithstanding that possibility, I have already decided that I will never buy another Subaru product. My decision has nothing to do with the product but with the purchase experience and the failure of Subaru Canada to address what I believe is a legitimate concern.When I ordered the Subaru car I was informed to expect delivery by the end of December. At the time, I advised the sales person that I had a pre-planned trip in mid-January and that I required a vehicle for that date. I was assured that would not be a problem. Sometime during the latter part of November I contacted the dealership to inquire on the status of the vehicle and was informed that equipment supply issues could delay delivery, pushing the arrival of the car to mid-January. I proceeded to adjust travel plans by cancelling half the trip. By mid-January, I was now informed that a January delivery was unlikely with a new estimated date around the third week in Feb. Finding myself in the position of having to rent a car, I informed the dealership that I would be back home for the last week in February. On the third day away from home, I received an email indicating the vehicle had arrived.While the dealership did what they could and have no control over the timeline connected to vehicle production, Subaru Canada could offer nothing more than to say, after the fact, that it was normal to wait 4-5 months for a car, when the dealership indicated a 2-3 month time frame. Misinformation from my perspective. Subaru has been enjoying a tremendous growth in vehicle sales and perhaps their production capabilities cannot handle the demand. Thats understandable. What is not understandable, particularly in consideration of their increased profits, is how they could simply dismiss my concern regarding the extra costs I had to incur for the ongoing changes in delivery dates by offering a take it or leave it apology. When they could have offered to pay all or a portion of the car rental or maybe offer another year on the warranty or anything to retain customer satisfaction, they opted to offer nothing tangible. As an aside, I once saw a sign hanging from the ceiling in the garage area of a car dealership which referred to the golden rule. Rule #1. The customer is always right. Rule #2. If the customer is wrong, read rule #1.In spite of two letters, with one being a registered letter to Mr. Shiro Ohta, my communications have received only a dismissive response from someone referred to as a Specialist, Social Media Communications & Customer Experience. I have purchased many new vehicles over the years from several different manufacturers. The professional excellence associated with the purchase experience is no less important than the product itself. The Subaru brand has not lived up to my expectations in customer relations and for that reason I just purchased my first and last Subaru product.

I last had my oil changed on 23 August 2013 at #1 Cochran in Monroeville PA. Yesterday, my 2009 Subaru engine began knocking. No oil lights came on over the past months. Engine blew. Now a new engine or car. Subaru has faulty warning computer.

Car brakes for no reason. Lane assist does not work properly and is dangerous. Fuel gauge recall left my wife and 2 young children stranded. The worst part of my experience was with Subaru corporate. They are slow at responding to my concerns. I opened a ticket with them a month ago and they are still moving slowly. I waited 2 weeks with no response until I finally complained. Finally, they provided me with a 2019 Outback rental and it was not comparable to my vehicle at all. It had no GPS, no push button start, no leather seats, bad rearview mirror, no sunroof. Im still in the process of dealing with corporate regarding that, and I was told by my dealership that I would receive a call from corporate. I was never called. I loved my first Subaru Forester but Subaru has officially killed their reputation, not just with vehicle quality, but also with customer service.

I love my Subaru BRZ! It is perfect in every way. Only 500 were made in 2016! I didnt mean to buy a brand new car but am so glad that I did. It is my baby. Kick ** engine and spot package. However, I would like to have the windows tinted and all wheel drive option.

Never a problem; however when term was up; but, miles still okay. I called and talked to warranty rep. and asked if I could extend it until the 100.000 miles was up. He, rudely, advised that I was 2 days late and could not apply.

I bought a brand new 2.5i wagon back in 2007. Car only has 25,000 miles on it and my check engine light just came on. It was code P1443 which can be a serious repair. My 6/60 Warr. that I paid a lot for just expired. This issue makes it very difficult to get gas into my car as the nozzle keeps clicking like I have a full tank yet I am almost on empty. These cars should not be breaking with only 25,000 miles on them!!!

I purchased a Certified Pre-Owned Vehicle, 2014 Subaru Crosstrek XV hybrid, from Subaru of Orange Park 06/26/2016. The vehicle had less than 30k miles at purchase. Less than 4 months from purchase date, the hybrid system / engine went out on the vehicle. As I was driving on the highway, the system told me to “Pull Over to Safety and Turn Off Engine”. Subaru of Orange Park was unable to diagnose or service. Upon research I find that after two years of hybrid makes, Subaru no longer manufactures hybrid vehicles because of the KNOWN technical issues that deemed unprofitable to the manufacturer. I had to have the car transported to a further Subaru location that services hybrids because hybrid technicians are sparse; I can only imagine how sparse they will be 2 years from now. The servicing dealer had to fly in an expert to diagnose. My car was in shop for 7 days. The extended warranty that I PURCHASED covered the repair, outside of a deductible, towing, and car rental. Without the warranty, the cost is estimated at $1,556. Based on research, the system is anticipated to crash every 30-40k miles. Due to faulty manufacturing, the value and longevity of my vehicle has diminished. When I contacted the manufacturer, they asked me to deal directly with the dealership, so I did. I noticed the Certified Pre-Owned checklist has a ? in the hybrid section. The dealer was not authorized to sell me a Certified Pre-Owned vehicle with items on the checklist not accounted for, especially the engine. Post-repair, I discovered the hybrid system was not functioning at the time of purchase. Originally, the dealer told me theyd work out a satisfactory solution with me. However, I called today and was informed that they will not support an even trade. My option is to buy up to another vehicle, which I cannot afford, nor do I desire to lose $1823 in additional warranties that I purchased at the time of vehicle. This is not acceptable to me. The vehicle is not safe nor reliable, and the value is going to plummet as reliability becomes known and maintenance becomes extinct.

Bought a new Subaru Outback in January - no experience with CVT transmissions and salesman casually mentioned that one of the features was a roll back preventer switch. The reality is if you back up it takes a full 2 seconds after switching to drive to have any power. If you back into traffic and need to get away quickly - youre dead in the water. If youre parallel parking on a hill and back in, youre very likely to hit the car behind you - it just rolls back when you switch to drive.Lots of other complaints including much less than advertised gas mileage - about 10L/100km based on half city and half highway driving. Voice command system is a joke - with long delays and unasked for tutorials - Entertainment system not compatible with my 2 year old smart phone. And what really bugs me is the spring rewind on the seat belt is so weak that I am forever closing the door on the end of the seat belt - just one of many silly oversights. The swept back roof line and curved in rear door mean that there is far less storage space than you might think from looking at the storage floor area.

Subaru has always been our choice in vehicles, due to the safety factor and having an excellent reputation for producing a quality vehicle. However, I have a 2009 Forester, and we just noticed rust in several areas on the lip above the windshield. I took our vehicle to the dealer and the Service Manager said it was caused by stone chips and he would take no responsibility for it. The paint is still fully intact and there is absolutely no evidence or indication that a stone chip or any object came in contact with the vehicle where the rust is bubbling underneath the paint.There are a couple of stone chips along the front edge of my hood, however, and the rust has not bubbled at all and does not resemble the number of rust spots above the windshield. There is no rust anywhere else on the vehicle. Given we have been loyal customers to Muskoka Subaru. I am very disappointed with the Dealerships Service Manager response to my issue. Based on the warranty, the Anti-Perforation Limited Warranty (60 month/Unlimited km) covers perforation due to corrosion to body sheet metal panels for 60 months, regardless of kilometres. The Service Managers attitude towards me and my husband was ambivalent and discourteous. Frankly, his behavior reflected an attitude of not caring.When it became obvious to us there was not going to be any resolution dealing with the Service Manager. I stated I would escalate this issue to Subaru Canada. He informed me that I could not contact Subaru Canada and must deal directly with the dealership. I certainly hope this is not the policy of Subaru Canada, to prohibit customer input to achieve satisfactory resolution. It is unfortunate that a minor fix has resulted in change in our opinion towards purchasing and recommending Subaru vehicles in the future. The competent handling and resolution of our issue will restore our faith as a loyal Subaru customer in the future.My Experience today and documented to Subaru Canada: I was supposed to meet with the regional manager today at 11:00 A.M regarding the 21 rust spots on above my windshield. I believe you have the pictures. I arrived early to find he was in a meeting behind closed doors. I was given a courtesy car as I asked to have my snow tires put on and was told they would call me when he was out of his meeting. I arrived back to find he had left, said my issue is not covered. I am EXTREMELY upset he did not have the decency to meet with me, a loyal customer and how do I even know he looked at the Forester. Who can I take this up with now?? I need to go hire up and need this resolved. If I dont get any satisfaction, I will resort to social media. I am very unhappy with the lack of service and respect I have received to date.

We purchased a used 2011 Outback with 175K miles from a private party. Higher mileage for sure, but at a decent price and we needed an AWD vehicle. We were told how great Subarus were, especially for snow. After a few months the car started sputtering from a stop, and multiple warning lights would come on... Blinking A/T temp light (even though it wasnt driven far enough, or hard enough to overheat), cruise control, & brake lights, and the CEL would stay on!!After some research I came to the realization that this seems to be a problem with Subaru CVTs. So much so that Subaru extended the warranty on them, but did not do a recall. Great for buyers that fell within the time/mileage limit, not so much for everyone else that have these issues later on. The transmission shop is trying to find a solution that is (relatively) inexpensive. Because the price for a new, or rebuilt CVT is around $7,500, getting transmission issues on anything but a newer model (which would still be under warranty) would mean the car is basically a throwaway unless you want to buy a transmission that cost as much as the car is worth.

The Subaru Impreza has been fairly reliable. I appreciate how great it handles in the snow and rain and other extreme weather conditions because it makes me feel safe. I chose this car because it was affordable in price and great qualities for its price. However, I wish it were easier and cheaper to maintain. The maintenance required to keep up the car has been very pricey and annoying. I also wish I had a higher more upgraded model that has nicer interior parts like leather seats.

We have a 2009 Suburu Forester with 8,790 miles on it. We drive relatively little compared to many families, and have taken excellent care of the car, meeting all of the required inspections. Last Sunday (Oct. 31st) ,as I backed out of a shopping mall parking place and started down the aisle toward the exit, the car gave a sudden sharp, powerful acceleration, as if the accelerator was pushed down hard. It lasted only a couple of seconds, and did not cause a problem. It did not reoccur the next day. However, on Tuesday (Nov. 1st), it happened again, this time causing a small accident. My wife pulled out of a parking lot on to a small side street, immediately making a left turn toward the main thoroughfare. The car gave the same sudden, sharp acceleration as she was making the turn and, as a consequence, the right front tire slammed into the curb on the far side of the side street, before she could brake, slashing the front tire. Although only one tire was involved, we had to buy 4 new tires (at a cost of $616).We are making two requests: 1. Reimbursement of the cost of the new tires 2. Investigation of this potentially dangerous condition to be sure that it doesnt happen to others.

I love this car with all of its safety features. This is my first Subaru and happy with my purchase. This car has enough speed for me. People say they need more speed, not me. I am not a race car driver. This car is rather stylish to be a Subaru. I can honestly say I did not want the average car Honda, Toyota, etc because I am not ordinary. I do not like being like everyone else.

Heading to the highway, going about 35-40 MPH, the hood flew open and hit my windshield. Thankfully, it did not shatter it, but did crack it all the way across. I call Subaru headquarters and they pretty much said, Too bad for you! I called the dealership and they pretty much said the same thing. The tech at the dealership said I must have opened the latch from inside. Not sure why I would want to do that while I was driving! The car had been parked and locked in my driveway before I drove it so there was no chance of it being tampered with. I feel there should be an investigation into a recall, as it seems I am not the only one this has happened to!

I am writing in concerns of an issue I had with my 2005 Subaru Legacy Outback wagon H6 LL Bean addition. I have owned this vehicle since October 2005 and drive it nearly every day, so I know its behavior. On December 18, 2014, the day was clear; there had been no rain or snow that week. The pavement was dry. At the point of the issue I was in stop and go traffic, thus had used my brakes at an average of 12-18 times since I had left the house that morning. Traffic was maybe moving at 20-25 miles an hour, stop and go.At one point I went to apply my brakes at a normal pressure and they started to pulse in the anti-lock fashion. The pulses were EXCEPTIONALLY LONG, between braking (pulsing), nothing like I had ever experience before with this car or any other vehicle. However I kept my foot applied to the brake and did not try to pulse it myself. Before I was able to get the car stopped, it hit the car in front of me. I had about 1 and + car lengths between us, again only rolling and absolutely could not get the car stopped. The collision was not hard enough to deploy the airbag. The 2012 Ford Escape in front had nearly no damage to the rear bumper; however due to the placement of the Fords bumper to my grill, my repairs were $5,534.67.I have filed a complaint with Subaru, although since my insurance does not have the means to access the electronic information on this make of car for the information on the day of the accident (very Convenient for Subaru), they are unable to proceed with a claim with Subaru as they have no proof. Now Subaru says without the claim coming from my insurance company - that they have no reason to investigate my claim. I have filed a complaint today with the National Transportation Division in order to try to get someone to check this out. I have investigated this issue and found that others have had it as well. As many I have found have disconnected the Subarus ABS system. I also found YouTube videos on how to do this. Others on certain chats say they do not want to disconnect because it would void their warranty. I find it sad that people feel better disconnecting a factory installed system for their safety. I am scared that this will happen again. If something happens to me - who will get the claim then? I do not trust the ABS system on my car.

300 thousand and most reliable car I have ever owned. 1997 Subaru still going with less in shop time of any car I ever drive/owned/seen before. Maintenance only including the big stuff. Love my Subaru.

Purchased a 2014 Subaru Forester because of Subarus good reputation. To my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. At my first oil change the Subaru mechanic told me this just happens and I have to keep an eye on it. That sounds like garbage to me when talking about a new car. Im angry I switched to Subaru, never again!

I dont think I will purchased car Subaru again after I had a bad experience with Subaru located in Troy, MI. They had an advertisement said that if you had a test drive at their location, you earned $50 gift card, no purchased necessary. So I and my husband decided to go to have a try with this brand name at their location instead the dealership on Hall Rd. We went there, did a test drive, even purchased their car. After 1 hour, I asked them about the $50 gift card. They said they would mail it to my house. It has been 2 months now after I made the purchase, I received nothing. I called the salesman, emailed him, left voicemail, nothing, no response. I called his manager and left a voicemail, no response either. I think we did purchase the car, they dont care about what they promised and their customer anymore. I should never trust them. Worst service ever. Never come back.

I have owned Subarus since 1972. Of course, then you had to shift into AWD. I have had a 1996, 1999, 2011, and 2017 Outbacks and a 1998 Forester. My son has had two Subarus Impreza sport, and a Forester. and my daughter has a Forester. We all feel safe in these and love the way they drive and handle. Presently my wife and I have the 2011 and 2017 models that we bought after they we turned in off lease by other owners. Both cars have been trouble free.

I saw paint bubble up and peel on my 1 year old Subaru. I took to a body shop and they said it was defective paint. I took it to Subaru and they accused me over and over again of allowing bird droppings to sit on my car and eat away the paint! Kristen was so rude. Here I see a major problem with a new car and she is yelling at me. They refused to repair it of course. Then I read all the bad news on Subaru in general. If you get a good one, you are lucky. The paint sucks, it burns oil and you never get the mileage they advertise - it is false. Oh well. So much for service 25,000 later and they cant put decent paint on a car.

Ive been into Subaru 5 times for the same problem. Finally they figured out it is a Software Update, but that wont be rolled out for 6-9 months, after the lease is up. I had planned on keeping the car, as I drive for a living, and this was the car I picked up that met my work needs. I am over the mileage by 3,000 and will be much more at end of lease. I want to keep the car but not if it isnt repaired. I have reached out to Subaru and they are researching my options and now wont return phone calls or emails regarding the issue. Our family of 3 each own a Subaru. We are loyal to this brand, but not after what has happened. I believe Ive reached the point now that I need a lawyer to get out of this lease.

My husband backed my new 2017 Impreza 2.0i Premium with Eyesight into our plastic trash container at low speed. The trash container had no damage. The Impreza was badly dented. In addition, the paint over the dent cracked and fell off. I am dismayed that a low-speed collision with plastic was able to do so much damage. The steel skin of the Impreza is weak. The paint is brittle, since it did not follow the contour of the dent (which was round and not sharp). The paint adhesion to the steel is poor since it peeled away after it cracked. Subaru proudly advertises the strength of the cars high-tensile steel skeleton, but they do not mention that the skin and paint are weak. I am afraid that the appearance of the car will deteriorate rapidly as it accumulates the inevitable dings over the years. I do not yet know whether the dealership will repair this dent.

Because of all the driving I do (picked up my Crosstrek August 17th, 2019 as on 1-6-2020 I have 11,555 miles) I specifically purchased a Subaru. According to the website and window sticker, miles were averaged between 27/33 per gallon. Now I know that 33 is only under extreme optimal conditions. But I thought 27 wouldnt be an issue to average at all. That being said, my car has never averaged over 26.5 on any long road trip. Id never buy another Subaru and wouldnt recommend their vehicles to anyone!!!!

I called in for customer service for assisting my title page mailing. The man answered the call, gave me really disrespectful tone, and wasnt really willing to help. I politely asked, Can I have my title page mailed overnight or any other ways I can get it faster? He sounded very impatient and didnt want to help at all. I have never seen a automobile customer service being that impolite and disrespectful.

Just bought a 2013 Outback and with driving it less that 1000 miles, the seat padding is gone and Im sitting on the corners of the seat frame. There is no padding there at all and it is basically undrivable. I find it hard to believe that others are not having the same issues. Just bought a car that I dont want to drive. No love here. The car seats suck on this car...do not buy!

42,000 miles on Impreza Sport, gone through two sets of tires. Subaru does not recognize this problem. Local dealer ignores it. Dealer where I bought it says there is a problem. Time to get it out to the world. Subaru did replace first set of tires but said thats it. Anyone else with this problem?

We have been loyal Subaru customers for 20 years. We have always kept our Foresters well maintained and garaged. However, I can say that after the head gaskets going bad at 77,000 in our 2010 Forester we will never buy another Subaru again. Our last Forester did not have bad head gaskets until nearly 200,000 miles! After rounds of discussions with Subaru, they are only offering $1,000 toward repairs. Apparently this is a good deal from what I have seen them offer other customers with similar issues. Ridiculous. We will still be on the hook for repairs that equal half the cost of the vehicle. I am waiting on a class action for this issue. Subaru, you are losing your loyal customer base!

Ordered new car and was told to expect it in 1 week or sooner. Did not make it. Was told it was on truck and delivery next day. Did not make it. No one knew where exactly the car was. Should expect sometime next week! They had no problem cashing my check immediately.

Clutch failure on 2015 wrx with 120 miles less than 24 hrs after. Dealership states it was owner inflicted since they gave pictures of this happening and it was from rally and review. The car would go into reverse but no other gear had it towed and will meet with Subaru tomorrow though they have stated that they will not honor warranty and we must pay for a new clutch. Will find out more tomorrow.

I own a 2005 Subaru Outback 2.5 XT. I love my car! Its my baby and I take great care of it and great pride in it! I have been one of Subarus biggest fans since I was young, convinced my parents to buy a Subaru as a teenager, and have owned two myself; I have trusted and supported this company through the years.However, after recently after having repairs done for a broken turbo at one of their Certified Subaru Service Centers, my engine died due to the fact that their technicians did not remove the oil pan after replacing the shredded turbo (a standard and required part of their repair!). Since the repair, Subaru terminated the dealers service department (Vista Subaru In Glennwood, CO) and will not honor their workmanship! Subaru has outright told me that they will not help me with the cost of the new engine, even though their certified workers are at fault (for not completing a repair per SOAs explicit directions in a bulletin I will attach) and the cost of replacing their fouled repairs combine to put the money I have in this car at $27,789 (the base price of a 2011 model!) when purchased 11 months ago for $16,500! I put 9,000 miles on this car!I hope someone reads this and does the right thing by me! As a loyal Subaru customer, you are ensuring that I will bever have anything to do with your products ever again! I love my car, but as it lies with its engine out at the dealership, I realize that if this is how you treat your loyal customers, I must put my beautiful car to rest and move my loyalty to a company that knows how to treat its customers well!Love, its what makes those Subarus in your commercials different from mine!

Our 2014 Subaru Outback (purchased new) has an intermittent stall problem that lasts for several seconds at low speeds when trying to accelerate into traffic. It has caused 2 near collisions and my wife will no longer ride in the car because of it. This issue has been discussed with the dealer several times and were told by the Service Manager that it is a common complaint and an engineering defect in the CVT transmission and that his 2013 Legacy has the same problem. The factory Zone rep. drove the car briefly and said it drove normal and that they were not going to work on it but would give us an allowance on a 2015 model. This car drives normal 99.9% of the time because this only happens in slow in town driving of which we do very little but when it fails it could be catastrophic. We are in our seventies and purchased this car new because it has all the hi-tech safety devices on it such as Eyesight collision avoidance but this is of no use if we are t-boned in heavy traffic. Since when is an engineering defect in a drive train normal?! We left the car with instructions that they could drive it home or wherever until such time that the problem occurred (and gave them a list of the perimeters that seemed to cause the problem to manifest itself) then they should fix it under the new car warranty but they told us that it was just going to sit there until we pick it up as they are not going to do anything with it. We also asked if they would buy it back if they are refusing to repair it and they of course declined that also. This indicates to us that they dont want it either. We will probably be forced to dump it at a big loss. ANYONE ELSE HAVE THIS PROBLEM?

I purchased my 2005 Impreza 2.5RS wagon new in 11/04. I now have 122,000 miles on it and aside from normal maintenance and minor repairs, the car has been fantastic and inexpensive to own. Another new Subaru will be at the top of my shopping list when the time for a new car comes.

We service this car properly. Ive never had problems with Subarus and have been a loyal customer since 1994. So at 110,000 miles the six cylinder engine starts overheating erratically. A tow to Subaru dealer to replace the thermostat and were on our way. Two to three weeks later it happens again. We are provided a new thermostat under warranty installed at a different dealer (because we were on a long trip and were forced to tow the vehicle). Each time the claim was the thermostat was sticking. It happens again within a few weeks after we return home with yet another thermostat. $6,000 later we get resurfaced heads and a valve job, complete with all the marked-up engine components, supplies, disposal fees, and so on. Did we get a refund or credit on the supposed faulty thermostats? No. The servicing dealer proclaims there was an internal engine leak due to bad head gaskets. I asked to see them, but they were never given to me. Ive never heard of an engine failure of that gravity in a Subaru (unless of course the vehicle was abused). My wife babies this car and uses it for errands. I have a 1994 SVX with 140,000 miles, and had a 2002 Outback and neither had engine issues, ever. My confidence in the Subaru product is gradually waning.

My 2011 Subaru Outback stalled out on the 101 South driving back from San Francisco. At any hard brake the car would shudder and/or quit. Extensive research has informed me that this is a very common problem with Subarus, resulting from a failed torque converter. Owners of Subarus have posted about this problem for many years. The Subaru dealership from where I bought my Outback, and which is making the repair, just confirmed it is the torque converter that has failed and will be charging me $2016.59 for the repair. I am coming out of pocket over $2,000 to replace a part Subaru has known for years FAILS. Not only have they received many complaints about this part, it is a DANGEROUS problem for the car to have. It should have resulted in a recall by now, there are so many complaints. The car can stall at a red light, on the highway, or anywhere else where a hard, fast brake is required by the driver.

13 Outback Premium PZEV- Bought new in Sept. 2013 at Moore Subaru in Peoria AZ. This dealership is great and has treated me well. My outback has nearly 29k miles and has been enjoyed. Car is garage kept at home & work & ALWAYS gets good gas...usually Shell premium, NOT because it needs it, but because it has the highest concentration of cleaning agents. Im a geek about keeping it clean and take care of it because I love it.Ive had it in dirt, mud, water, rocks, gravel and it has always done fantastic. I drove it past the finish line of Four Peaks Trail past Saguaro Lake with 3 people & AC where we saw only ATVs & a few Wranglers. Also had some fun climbing on loose dirt & rocks with the VDC off...car does more than some reviews show. Manual even says to turn VDC off in certain conditions...If you keep your MAF sensor clean & use a high perf. Air filter like K&N, performance is noticeably better. (Never cleaned & re-used one...) Climbed the 17 with 4 adults, 1 large dog & luggage with no issues. Love my car...only regret not getting the limited with nav & eyesight. My wife just got a new Crosstrek from the same dealership...

Absolutely horrible customer service. Been working with both a dealership and with Subaru of America and both have been utterly horrible and useless. I have a continuous issue with my head unit (Google 2015 forest Bluetooth issue) and you’ll see I’m simply one of hundreds if not thousands of people dealing with this issue. Subaru refuses to acknowledge it and will not help with the fact they have placed a faulty head unit in my car. I will never buy Subaru again and I’m telling everyone to avoid them due to their extremely poor customer service. They do not care about their customers.

I will make every attempt to be fair and honest. I am honestly angry and feel cheated so please forgive any sarcasm or poorly chosen terms while explaining my situation. I bought a 2005 Subaru Legacy Outback for around $14,000.00 from a dealer that I had previously bought my truck from for about $15,000.00 a few years previously. The business had changed from a partnership to a single owned dealership. The day I picked my new to me car up - it acted odd. The Turbo had blown. The dealer took the vehicle and replaced the turbo. A few days later, I picked it up again and by the time I got it home trouble lights were blinking and it was acting like it had no power. Back to the garage and a few days later, back to me and all seemed fine except not get up and go. Poor performance.I told the dealer and he was tired of me by this time. Auto zone said the computer says it needs a cam sensor. Bought that and when I started it in driveway - smoke came rolling out (Turbo blew up again). Ughhh!!! Let it set for about 6 months paying full coverage insurance and a loan payment as no one could offer assistance to help me. Recently had it towed to my mechanic and he replaced the turbo with one I had bought from ebay for $1,000. and he charged me just under $400.00 to replace and inspect it. Tow cost $120.00 (working on AAA to cover). Didnt get a mile down the road and heard clunking and clanging - barely made it up the hill to home. Here it sets again. I am so upset with this whole transaction. I just want to know how to fix the vehicle. Im stuck with so that I can trade that damn thing in. Any advice?? Im all ears. Thanks.

2015 Subaru Outback Limited 3.6 liter. We purchased this vehicle new in April 2015 to replace a 2011 Outback that was totaled by a red light runner. It has been a big disappointment. The almost $40,000 total price we thought with all the options compared to a 4 Runner was a good deal, the blind spot system (SRVD) failed on the day we drove it home, took almost 6 months to have it repaired. I found a shop bulletin online that described the problem to the letter. Of course the selling dealer didnt have a clue on how to fix it. They replaced most of the electronic parts and calibrated it. That problem is fixed. There has been 4 or 5 recalls since along with over 40 tsbs. The problem that there seems no fix for is the garage door opener operates on the same frequency as does the key-fob/smart key system. At times the seat belt alert chimes with everything off. Also the rear hatch will not open and when attempting to open either front door, placing hand inside handle, all doors lock, takes several attempts to open door, (all these problems only occur in the garage or driveway after the door clicker is pushed to open garage door). There has been no offer by Subaru to try to fix this. My Honda Ridgeline (2014) does not have this issue. This problem should not occur. The Key-fob system should not allow interference from any source. If anyone else has this problem, please write a review. My door opener is a Chamberlain belt drive with outside keypad.

Purchased a 2014 Subaru Forester because of Subarus good reputation -- much to my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. Also, the Bluetooth does NOT work and has not worked properly since the beginning of time. Very dissatisfied and will NOT purchase from Subaru again. BUYER BEWARE!

One month after purchasing a brand new 2013 Subaru Outback from Chatham Parkway Subaru in Savannah, Ga, the paint began to flake off the bumpers. They repainted and said to bring it back if it happened again. A few months ago I noticed three small blister-like lumps in the paint on the drivers side fender. Because the paint was flaking again in other area I took it back to the dealership - the only place I had ever had it serviced. They told me the paint was not bubbling and said it looked like it was dented from the inside. Because there is no way to reach that part of the car from the inside without dismantling the front end I asked that they bring someone in to make an assessment. I waited three months with no response. It wasnt until I contacted the corporate headquarters that they said they would bring someone in to look at it. They kept my car for four days, made paint repairs and a rear door adjustment I didnt ask for, but refused to address the blistered paint. They said something must have slipped in through the door hinge and caused three linear dents from the inside. They said they could not explain how that was possible or how they came to that conclusion, but refused to address the issue or entertain the possibility that it could be a paint issue. In fact the service manager, Tyson, said he is no longer certain there was ever a paint defect and he cant remember why they repainted my front number for free one month after I bought it.

00 Outback wagon keeps on keepin on. Just flipped 220k and recently completed the dreaded head gasket job on this beast. Both drivers side cylinders were venting into the coolant and I took on this task very soon after diagnosing the blown head gasket. $300 and 40 hours later, mission accomplished...about $1,200 cheaper than having the dealership do it. This problem I anticipated and with this many miles, not a complaint. Things wear out...nuff said. I have two gripes, the first being the engine noise...the work I did had little impact on this embarrassing feature which is common on these cars. Second and biggest issue is the ho-hum mileage this car delivers... best Ive had was 25 mpg. Its just too heavy for the engine and the final drive ratio doesnt deliver what it should on the highway. Then again, this thing is a tank and considered a mid-sized car, pushing nearly 2 tons with a couple of passengers and a light load.

I drive my Subaru Outback 2.5 for only 90.000 miles (approx 144.000 KM) when all sudden the head gasket is leaking. Replacing the gasket its a major service that can take many hours, and cost a lot of money. I think of buying a new car, any recommendations?

I have been a loyal Subaru owner over the years. As with other manufacturers being someone who has run a service center as well as being able to perform the task of replacing head gaskets and I cant understand why there hasnt been either a recall or class action lawsuit. I have never seen a Subaru that has not needed head gaskets. I currently drive a 2005 outback with 233000 miles, head gaskets have been done twice with machine shop labor performed every time. These cars are designed to fail. A lot has to do with battery location. Everyone has seen the bottle of special coolant conditioner at the dealer, why the need for it? And heres the simplest explanation, small amounts of electricity pass thru engine parts which reacts with the coolant and the metal in the head gaskets. Its a chemical reaction, over time it eats thru the gasket. Aluminum and steel do not mix as well. Corrosion develops so as you see by design it is set for failure which in 90 percent of cases the customer pays and you all know the cost - anywhere from 3200.00 to 4800.00. Now my car is at the dealer for a brake recall which failed while I was driving and lost brakes so I decide let me look around for another Subaru at some of the dealers. I only looked at cars between 85,000 miles to 110,000 miles, the ten I looked were a mix of Outbacks and Foresters, all had blown head gaskets all of them. So this car in my opinion and Im sure the opinion of many that this car is designed to fail so the dealer can make money and the fact Ive done over a thousand head gaskets in my career is disturbing. And they are all usually outta warranty so when it goes at 85000 your forced with a choice to either spend money on the motor which will blow the gasket again or trade in and get another. But also be mindful on that second head gasket job. The aluminum that the block was made of was so porous the threads came out with the head bolts so I redesigned the motor where the block has studs and you slide the heads on and use grade 8 nuts to complete torque specs. I shared the design with Subaru, not interested at all. So in a nutshell I did head gaskets at 87000 miles and 156000 miles. When I did the redesign it now has 233000 which by my math and experience Im either gonna be due for a head gasket job soon or my redesign has worked with relocation of the battery. Enjoy the photos, this is what had to be done to avoid buying a 5000 dollar used motor that more than likely needed head gaskets. I think Subaru owes it to its customers to design a quality engine. Youre making cars that stop themselves and tell when youre drifting in your lane but cant use better grade metal for the engine or relocate a battery.

We own a 3-year old Outback with 37,000 miles on it. Since purchasing the vehicle, we have had to add a quart of oil between each scheduled service (about every 3,000 miles). The dealership tells us that is not abnormal due to the thin grade of oil (which was never mentioned when we were considering purchase of this Outback). It gets worse. In November, without warning, the car lost all power while waiting at a red light on an exit ramp off the interstate. Because we could not get the power back, we were unable to move the vehicle to the shoulder. While waiting for the tow truck, another car smashed into the driver side of the vehicle (hit and run). After months of arguing with Subaru of America, we were told that the accident resulted from the other drivers negligence (rather than because the car was completely dead on the ramp) and, therefore, Subaru was not responsible in any way.The Louisville, Kentucky dealership where we purchased the car finally examined it last week and reported they could find no identifiable problem with the engine. Therefore, the service department concluded there is absolutely no reason to expect this will ever happen again and suggested that we were overreacting because we fear this could occur again, without warning as before, and dont want to drive the vehicle any longer. Not surprisingly, when we asked to meet with the General Manager of the dealership to discuss our concerns, the response was that he was too busy to meet with us (but we could call him). And Subaru has the nerve to boast about its reputation for customer service. You couldnt prove it by our experience. It would be difficult for us to say that Subaru stands behind its product.

In March of 2017 we purchased a brand new 2017 Subaru Impreza and we had 4 free oil changes. And a month or less before the each oil change the oil light comes on and on the last free oil change the light came on 2 wks afterwards. They kept the car for 3/5 days to find out why the car was consuming so much oil. When we went to pick up the car, they said they couldnt find anything wrong with the car. They then wanted to do an oil consumption test. Never heard of this until it was done on my new car. They filled the motor with oil and said bring back at 1200 miles or more! Anyway we took it back and we were told, that we were going to check the oil level together after about 10/15 min. They came after 5 min to get us, (when we went outside they had already pop the latch the hood, not after,) that we were going to check the dipstick. I was suspicious. Now... not trusting this routine at all. Or the technicians. (Plus they said it was the way the driver was shifting and driving, which affects the transmission and not the motor). After talking to the person who sold us the car, and their finance person? The dealer will not take the car back, they want to give us a new one. We dont want a Subaru anymore. We have tried contacting the Subaru manufacturer to no avail. I look up fuel consumption test and Subaru popped up. Never heard of fuel consumption test. I am afraid of owning a Subaru after this happening to a new car. I have heard good things about Subaru but now I am not so sure.

My 09 Subaru Forester suffered catastrophic engine failure without warning. Seems there are several forums about this but Subaru claims to have no knowledge of it even after production was halted in the early introduction of said vehicle. Car has 55000 miles on it. Ive put 29000 miles on it from buying it used at Pine Belt Subaru in Lakewood NJ 3 years ago. Took out an extended warranty for 100000 miles. Car is not covered because its 5 years from original purchase date which expired 2/14 never notified of same. Im looking at $5000-$8000 to replace. Oil changed every 3500 miles and was 355 miles into its most recent oil change. Rich at Subaru of America in Cherry Hill NJ stated by email that there was nothing he could do to help with the repairs. This will be the last Subaru Ill buy as they knew about the premature engine life expectancy of this vehicle and made no effort to contact me. Ill stick to Honda or Toyota from now on.

We purchased a 2016 Forester in October 2015. In June 2017 we were hit on the passenger side causing our Subaru Forester to be totaled in an accident that also resulting in an emergency c-section. We paid $24,000 to buy a brand new model and drove it less than 2 years before accident. During the accident I hit my head hard against the side and no airbag deployed. I have had painful headaches since and am seeing a physical therapist for head and neck pain. The body shop that inspected our vehicle told us the airbags should have deployed based on the fact that we were hit directly on the passenger side where the side sensor was. We waited over 6 weeks for Subaru to inspect the vehicle and get back to us with an answer about airbags. They gave us a very generic response that because we were hit at an oblique side angle the airbag may not always deploy. The next vehicle we buy brand new and spend $24,000 on will certainly have working airbags in any situation. It is federal law to have airbags in vehicles, to have a scenario in which the manufacturer can declare the airbag may legally fail is baloney to put it nicely. Before the accident we absolutely loved our Forester and I truly wanted to be able to say that the Subaru company was helpful to us during a rough time. I felt we were ignored and all of my husbands attempts to discuss our situation were handled without care. I would have liked for someone to have spoken to us on the phone directly instead of feeding us generic emails basically saying there was no answer and we had to wait. I would have liked to have known the $24,000 vehicle we invested money into might have bought us more care when being in an accident and being left without our car with a newborn.

Outstanding vehicle. There is no better symmetrical all wheel drive vehicle in this price range. Approximately $30,000. Handles brilliantly regardless of road condition.

Two accidents with 2016 Forester. No. 1. While sitting in my car at a drive in restaurant in park position, my car suddenly moved backwards across the parking lot before hitting another vehicle. Several diners saw this happen. Police were called and wrote a report. I got no ticket. I contacted McGovern Subaru and told them what happened, They said that they would call the Subaru headquarters. A few days later, I was told that they had never hear of this. The dealership never contacted me again. No. 2 June 16 2018: With the keys in my hand, ready to get out of the car, it suddenly started moving forward as if driven by its battery. Before I could do anything, it went through my fence, knocked over two full 100 gallon propane gas cause one to spewing to spewing it in the air and hit my screen house, destroying it. Estimated damage: $13,000. There is a witness to this. The fire and police departments were on the scene in minutes and traffic was routed to other streets. I immediately reported this to McGovern Subaru. It took five days wrangling between the towing company and the dealership before it was delivered. Two weeks later no work has been done. Excuse: Waiting for an expert from Subaru using a computer to analyze the problem.

I bought Subaru Ascent 2021. It’s my biggest mistake I did the wrong decision. My SUV have issues with seats. My driving seat is shaking while driving especially when you stop on signal or stop signs. When you move driving seats is shaking feel me be. I fell down backside so it’s scary and my SUV 2nd row right side seat is give bad noise when you are driving bumpy street like rough road. It’s only 10000 miles and feel I drove old car. I take my SUV on Subaru service center twice. They are not able to fixed that issue. I guess they don’t have experienced technicians. They tried to fix and said it’s manufactured fault. Right now I am confused. What I gonna do. This SUV is not value to money so I decide to give review about my experience for helping people be careful before buying this suv make sure first check the seats in this SUV. After buying no one take responsibility. My car is under warranty but they didn’t fix. I go every week in service center and request them please fix my car.

Purchased a 2014 Subaru legacy in April of 2014. Car has every thing but the nav and eye sight. I have 17000 miles and have no problems at all, love the awd and for a 2.5 litre it goes pretty good. It is my first new car and would recommend it to anyone. I am 6.6, 220 and it fits me in. I have two kids and they love it. I am a chevy man and finally went Japanese. It is great on gas, handles well, and looks great at 30k - you cannot beat it. Lets face it - every thing breaks but these subarus are great. Buy one, you will not regret it.

Love my Impreza--its my second one. Comfortable, feels safe, lots of well thoughtout extras. I researched a few dealerships before buying/servicing--some do it better than others. All in all, would buy another and recommend.

Subaru ripped me off multiple times when the clutches (transmissions?) the sold me were defective. Ive been driving manual transmission cars since 1984, but the clutch on my 2007 Subaru Impreza WRX kept going way bad for years. Only after a non-Subaru mechanic installed a non-Subaru clutch when the 5th one failed 20K miles on the odometer has the clutch on my car been reliable. Subaru fixed only one under warranty, then abandoned all warranty support for their defective product. Of particular concern was the completely crappy service done on the car by the now defunct Subaru dealership in Charleston, SC. This has been my 2nd Subaru, but I will try a Mitsubishi vehicle the next time around.

Subaru is one of those Teflon companies like Apple that seems to have a loyal consumer base without any regard to their conduct. For example, their advertising suggests that they are good corporate citizens but they are one of the very few auto companies with not a single hybrid or electric model. (When they once experimented with a hybrid Impreza, it added precisely one mpg to its fuel efficiency). But what really surprised me is how, at the corporate level, Subaru is extraordinarily unlike the image it projects. After experiencing a significant mechanical problem with just 34,000 miles on my Impreza, I brought the car in for service. The service department tried six repairs, all making the problem worse. When I informed Subaru of America, they offered me two options: a $500 credit toward a new model (the type of incentive routinely offered to new customers), or a return visit for a seventh repair.I asked a supervisor I spoke with in Consumer Affairs, What would you do if this were your car? She refused to respond. I asked why she would not answer and she became angry and told me to call the attorney generals office. (This was someone who trains others in how to interact with consumers). Another Subaru of America representative echoed her invitation and told me not to bother reaching out to anyone else -- that he, a middle manager, was the last word. Even if I was satisfied with the car, the experience with the company was enough to make this Subaru, my third and last.

Read several comments about mice and rats chewing out electrical parts and hoses in the engine bay. Its true, all of it, had a huge problem with rats under the hood in the winter for years and constantly popping the hood for several hours to let the engine cool down after use. Then placing fabric softener sheets all over the engine until the morning. It kind of worked but then I found a spray repellent online that is specific for engine bays and rodent control. Spray on all over the compartment every 6 months and it works like a charm. No more droppings or chewed wires. This is a fairly wide known problem to mechanics. As for oil consumption, I have not seen a problem. The car only has 66,000 miles on it and virtually trouble free, love the car!!! Know head gasket may be a problem for the future.

Purchased 2000 14 Subaru WRX in June. I was advised the tires on the car were summer only tires so I purchased a new set of rims and tires for the winter. When I went to change the summer tires to the winter tires, I noticed the interior edge of the tire were worn down to the cords, the rest of the tire look brand new. Took the car to a Subaru dealer, they put the car on the alignment machine and said everything is in specs, that theres nothing wrong with the car. Since they say theres nothing wrong with the car they will not replace my tires. The car has 20,000 miles on it. I have maybe ten thousand miles on my summer tires and ten thousand miles on my winter tires. I rotate the tires myself every other oil change. The dealer wants documentation on tire rotation which I cannot provide since I do my own maintenance. I like the car, its fast, handles well and is great in the snow. As of now I am trading in my 2014 Subaru because I cannot afford to purchase tires every 10,000 miles. I receive no satisfaction whatsoever from Subaru. I find that Subaru is very unhelpful in dealing with consumers complaints.

I have a Subaru XV 2013 and on the highway, the glass roof exploded without reason. No other cars close and a perfect road. Temperature 0 Celsius. Subaru refuse to cover it on guaranties. The car has been in traffic less than 30000 kilometers. Unbelievable.

I was driving South on I-90 near Janesville, Wisconsin and noticed that my hood was not fully latched. I knew there was a Subaru dealer in Janesville rather than waiting until I got to Rockford, Ill another hour away. I pulled into the dealership and explained my problem. Soon Jim the service manger was at my car looking over the latch and cleaning it so that it now works perfectly. The entire visit took less than 15 minutes. I was then sent on my way at no charge. My wife and I both have 2014 Foresters and we love them. Our encounters with Subaru service departments have always been very positive. This latest encounter with Jim reinforces why we are Subaru owners.

We purchase a brand new Subaru Forester in 2009 and the transmission went at just above 60,000 miles and just over 5 years -- warranty expired barely. We took it to Maple Hill Auto Group in Kalamazoo where they replaced the transmission. All the maintenance records were submitted to the warranty group at Maple Hill. All the preventative maintenance was completed by a reputable company who does a thorough job. We received backlash that some of the work was not completed at a Subaru dealer. The bill for the transmission was greater than $5,000 dollars. Maple Hill did not provide a vehicle and took 3 weeks to replace the transmission. When it was finally replaced, I paid for the vehicle and drove off. After 1 mile the vehicle would go over 25 MPH. I returned and told that they must have received a defective transmission from Subaru. I waited another week and 1/2 to finally get a transmission that cost over 5K. No vehicle to get through the time period and no assistance from the Warranty Group. We will never purchase a Subaru again. We have receive feedback from consumers who own GM products. They provide 100K warranties and they help assist with issues that arise just after the warranty expires. Do not purchase a Subaru. They do back their vehicle the way they should and expect you to overpay for service on their vehicles. They do not value customer satisfaction. They view problems with the vehicle as an avenue to gain profitability.

I own a 2013 Subaru Impreza. The car is currently undergoing work for a SECOND CVT transmission. With the first transmission, I was at 55,000 miles, and there were audible queues. I was lucky enough to bring the car into the dealership to be diagnosed. I was informed I would need a new transmission and it would be covered under my extended (60,000 mile) warranty. The car was fixed and I believed everything to be fine.Last week, I was on vacation with my two small children (2 and 5, both requiring car seats) and driving from St Augustine FL to Atlanta along I-75. I was just outside of Macon, GA, and in the far left lane, when the car jerked violently and then stopped accelerating. There was a transfer truck to my right, and a few vehicles came up very quickly to my rear. I was able to coast off to the left hand side of the road. The vehicle was stripped of all gears and no longer even had a park. The emergency brake had to be utilized to keep it from rolling.I called Subaru roadside assistance and the car was towed to Macon (about 40 miles north) to a dealer there (with me and my two kids in the front with the driver, a very nice man). Once I arrived at the dealership, I was treated with a we cant look at it today, what do you want us to do about it attitude. I called Subaru Customer Care and Lisa arranged a rental car through Enterprise. I was not allowed to take a dealership loaner since I live in Hickory, North Carolina and would be taking the car over state lines. The car broke down at 11:00 AM and we were not back on the road until 5:30 PM.Since then, this was over a week ago, I have expressed my worries with Subaru. They have assured me that the extended CVT Transmission warranty issued by Subaru last month would cover my car, even though it is at the 88,000 mile mark, but would anyone want a car on its second transmission that essentially stalled while going 70 mph on the highway???I have asked Subaru to do the right thing and either pay off the loan or allow me to trade in the vehicle, but they refuse. Now they are stating that the rental car will not be covered for the entire time of the repair and that I will have to travel back down to Macon, GA (6 hours from my home) to pick the car up once it is fixed later next week. Thats over two full weeks in a rental car and a whole lot of a headache to pick up a car that may or may not work for another 30,000 miles.If this was my first transmission, if this had only happened once, I would not be writing this. If my kids had not been in the car when it stopped accelerating on the highway, I would not be writing this. I, like everyone else, need reliable and safe transportation. I have neither of these things and Subaru refuses to right the wrong.For those looking into buying a car with the CVT Transmission, please dont. I would hate for someone to get seriously injured by this. Its dangerous and something Subaru should not ignore. A recall should be issued. My first transmission gave me a warning sign with a noise, the second one just stopped... there was no warning.

In 4.5 years, I have to replaced 5 low-beam headlights in my 2010 Subaru Legacy. The dealership gave several different excuses for the high burnout rate. Their solution was to tell me not to use the automatic headlight feature, which did not help. I called Subaru headquarters, and the representative decided that replacing a headlight an average of every 22,000 miles was an acceptable burnout rate. At $70 per replacement, I cannot afford to keep this car. I wish I had known about this problem and Subarus lack of caring before I set foot in the dealership.

Im so disappointed in a car that I expected would be my best ever. I have kept up on all maintenance and just this once did I push my oil change close to the manual recommended maintenance schedule of 7,500 miles and now the dealership is trying to tell me that that is why my motor blew. Then why does my maintenance schedule say every 7,500?!! And to make matters worse, no warning lights ever came on to warn me that the oil was low! How many people with new cars check their dip sticks every week when getting regular oil changes? So upset. I only have 106,000 miles on my 2010 Forester. I have never had any car that just simply ran out of oil because you missed one oil change. I know people in other brands that dont adhere to the rigorous maintenance schedule and never have problems like this. Furthermore, Subaru should not put in the maintenance schedule then to change your oil every 7,500 and then expect that I might find my way to the fine or other print that would tell me (we just lied. Only wait this long if you barely ever driven above 25 mph in the most pristine weather conditions!). Only $3,000 till its paid off and now I dont even know if I should fix it! So mad! I typically do oil changes between 3500-4500 miles but regardless. I live in the Motor City and have always taken slack for driving a foreign vehicle and guess what, now they can all have the last laugh because all my friends, Fords, GMs and other cars did not blow an engine for just once waiting as long as the manual said I could! Really?

My 2009 Subaru Impreza WRX consumed excessive oil, resulting in bearing pieces being circulated throughout the engine ruining it. This was my first Subaru and my last. I called Subaru but was told the car was out of warranty. Even though the engineering was defective the company would still not stand behind its product. I am currently having to pay over $8,000 for a new engine & labor. Have never been more disappointed in anything that I have bought ever. If a company knows its product is defective you would think they would have an obligation to offer pay for at least part of the engine. Awful, awful experience. Im going back to my German built autos, never one problem with them.

After driving a 2001 Forester we were so happy to get a newer version. We bought ours in February, it is a manual (2013 Forester) which we felt would only extend the life of a vehicle that has a reputation for a long life. Last week we got stranded, the clutch would not work, it would not go into gear. We had it towed to our mechanic who told us it was a common issue with manual Foresters where a part of the clutch breaks within the transmission and destroys the transmission. Subaru knows this is an issue because they have part that you can buy and install to prevent this from happening to the next clutch and transmission you put in your car. Wait, yes I said it... They have not FIXED THE ISSUE. They put a band aid on it and only AFTER you put a different transmission in.The Subaru is past the powertrain warranty of 3 years or 50,000 miles and we didnt want to pay $400 to get it towed an hour away at the nearest dealer so we had our mechanic fix it... Who by the way fixes TONS of Subarus. You would think Subaru would care about the little guy that helps them sell the reputation of their brand, the customer who shares the reputation of their brand, or THEIR BRAND! I called Subaru and they told me they would not talk to me, let me write a letter, review my situation, NOTHING because I didnt tow it to the dealer 45 minutes away when I didnt even know what was the issue. We cant do ANYTHING to help you is what I was told.I am thoroughly disgusted that they know they have an issue they dont fix and just keep taking our money. Instead of me telling everyone what a wonderful brand Subaru is, I will be telling them this story... You would think they would give me the money I paid for the used transmission just to shut me up and keep me as a customer.... But I guess they have enough customers and dont need me. Your loss Subaru.

Experience is well. Its a used 1999, so it has its fair share of problems, but runs overall pretty smooth. Theres not many other features built into the vehicle because its so old. I am still working on getting a few minor things fixed on it. But its a basic car that will get you around. The car has a CD player that was installed into it and has been kept up in pretty good condition.

I bought a brand-new Subaru in Silverthorne, Colorado. The dealer has provided the most incompetent, inconsistent service over the years; costing me time and money. Several times, they failed to clip something back in the car after it was serviced causing irreparable damage to the part. They refuse to replace it or take any responsibility even though the problem was brought to their attention right away. Subaru Corporate Headquarters was contacted numerous times about this, and they just sent emails thanking me for my feedback and that they value their customers. If they valued their customers, they would do something.My last experience at the dealer involved a botched oil change that they admitted to. They promised to credit my Visa card when I had no choice but to ask for a refund and assured me it was done. When I called to follow up 3 weeks later because my bank confirmed a credit in fact did not post, I was treated abominably by their latest manager, **. This, too, was reported to Subaru Corporate Headquarters. I asked them for the name of ** superior three times. They wrote back, thanked me for my feedback, and refused to answer my simple question. I have years of documentation to show what I have been through with Subaru. They were nice when I bought my car, but since then, they have proven time and again that they do not care about their customers.

Subaru made net profits of $480,000,000 (Reuter.com) in 2012, billions of dollars in gross profit and yet, Mr. Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, refuses to provide me with some oil. I purchased a new 2011 Subaru Forester. The computer system crashed at night in the rain on the freeway with 5 passengers. The engine failed in the Joshua Tree desert. Subaru finally replaced the engine short block after great time, energy and resources expended by me. The seat belts were recalled, parts (gas door opener) fell off; etc. Car has a horrible overheating problem that they cannot fix. Car continues to consume oil such that I have to add oil between oil changes. After many failed efforts, I wrote on Dec. 24, 2012 to Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, stating that: engine short block malfunctioned; ECM reprogramming required the vehicle emission recall campaign (Nissan Subaru dealership claimed that they had reprogrammed ECM on 24 Feb. 12, & on 25 July 12. Mazda Subaru dealership claimed that the reprogramming had not, in fact, fulfilled this recall malfunction, and that they had to fulfill this reprogramming on Dec 21, 2012); seat belt recall; tank lever broke within first 100 miles (See repair, 26 Apr. 2012); replaced motor is still, as of Dec 21, consuming oil. In conclusion, 100% of authorized Subaru repair shops/mechanics spoken with state that it is not normal for a new Subaru with less than 15,000 miles to consume any oil at all, period. I asked billionaire Tachimori, for simply, I am requesting of you, that you authorize the local Subaru dealerships I have used (copies enclosed) to add oil to my car between oil changes without a cost to me. So little is asked of the Subaru billionaires, yet they refused. I will provide free advertising to any Toyota dealership. I wish so much that I had purchased a Toyota again, not a Subaru. If Mr. Tachimori will allow oil to be added when low, I will graciously provide a retraction.

Can describe this car in two words: HATE IT. The driver seat is so uncomfortable Ive bought a cushion and even that doesnt help (aside from now pushing my head up against the ceiling). There is something in the seat bottom that pushes on the nerves right below my buttocks that make my butt and lower back scream in agony. Unfortunately on a test drive you dont find this out and sitting there for longer than 15-20 minutes it soon becomes very apparent. This makes being in the car torture. The other thing is the EyeSight. Great safety feature set but it is really super annoying to hear the damn car beep for one thing or another that it is warning you about. It does this constantly. You can turn off all of the features, but then why pay for this expensive option if you have to do this? They need to have a better way of informing the driver like Cadillac uses with a seat vibration. Also the window lock feature (a must with kids) is so ass-backwards. If you activate it, none of the window controls work including the drivers controls! You have to unlock it, do a window, then lock it again. Other cars the driver controls continue to work. So stupid. The Starlink feature is also convoluted and has so many apps and functions with menus and submenus that you need the EyeSight working because you cant drive and work the thing without seriously having an accident. Talk about distractions. And even though it is keyless entry and push-button start, it does not have a remote start function, not even as an option which extremely odd as pretty much every other manufacturer that has this type of system does this, and the door locks are from 1980 because you cannot program them for any option at all. They dont lock when in gear, they dont unlock when you turn off the motor, and they dont lock when you walk away. I am constantly leaving the car unlocked while driving and the places I drive thats a real safety issue. Remembering to do this on a car that is rich in features is a bit mind-boggling. I thought I was buying a good car, but after reading all the issues other Subaru owners are having I seriously want to dump this POS car tomorrow and Im not too impressed with the dealer because buying this new it took them 3 weeks to schedule me in to fix a fog light defect. Great way to welcome a new customer! So based on my experience and reading what others are going through I will never buy a Subaru again. Terrible, terrible car.

I leased this Impreza 3 days after my wife got her Subaru Ascent. Ive been having issues since December with multiple warning lights showing up on my screen. Car was in the shop, they couldnt replicate issue so gave it back to me. Car went back again for same problem, even showed video of the warning lights, still couldnt figure it out and car was at the dealer for a week. Picked it up and next day lights came on again with all the warnings. Brought it back to the dealer again and it was there over a week. Just got it back on Saturday. I am requesting Subaru buy this lemon car back from me.

At 54,000 the original CVT transmission on my 2012 Subaru Impreza Limited failed. A Subaru reman CVT tranny was installed. After 8 days and 200 miles that replacement CVT tranny failed suddenly and with no warning. It is back at the Subaru dealership for its 3rd CVT transmission right now.

I bought an Outback 2017 model on July 2016 and decided to spend more for the convenience of having the ability to set interior temperature of the car before I go in by having the remote start option. The car manual stated that if you set the A/C or heater setting the way you like it before turning the engine off, you should be able to have the same setting when you turn the engine on using the remote start. My car did not do that. I brought the car to the Subaru of Glendale, California on January 20, 2017 and the service advisor told me that it only works for the 2016 and not the 2017 model. When I told him that it did not make sense that a newer model would be less capable than an older one and that the feature is clearly stated in the 2017 manual, he promised to call me on Monday or Tuesday of the next week because that day was a Saturday and he cant get a response from Subaru of America. So I waited and no call came. Today (Wednesday 1/25/17), I gave them a call and was told that the advisor was busy and that he will give me a call. After a while I called again and was told the advisor was off-duty! I called the service supervisor and she said she would connect me with another advisor to help me. I was put in hold and after a few minutes, the line was cut!!! I called again and again, I was promised that somebody would call me back and as I am writing this, no calls! They were so good when I was buying the car, and you think that I was planning to buy the Impreza for the wife next month! Hell no! This will be my first and last Subaru!!!

Im highly disappointed to say the least. Ive been driving Subarus for the better part of 9 years now and this is my 3rd one but also my last one. Never again will I buy another unreliable, highly overpriced car like this. Seven months ago, I had to overhaul my Stis motor. The parts were purchased from Subaru as I was under the impression that this would be the best thing to do. I couldnt have been more wrong. The oil pump has now failed causing me to go through the whole exercise again at my own expense, because according to Subaru their oil pump has a warranty of only 14 days?????I will repair my car and the first thing I do thereafter is sell it as I do not want to deal with any manufacturer who conducts business in this manner. Its time for me to trade up. I am no longer willing to pay the ridiculous prices that you ask for spare parts which are not even guaranteed. Goodbye Subaru!!!! You will never see me or anyone that I know ever again!!!!!!

2014 Subaru Crosstrek - What a cool looking little SUV crossover. Loved it for the first 3 months. Then the steering wheel started locking up on its own, both when the car is on and when it is off which results in the ignition locking up. I have taken it back to the dealership - Earl Tindol Ford Subaru - twice. They have done nothing to fix it. They burned up 1/2 tank of gas and put 100 miles on it and told me it was pretty much my fault. I finally went to the dealership yesterday and demanded my vehicle back and drove up on a salesman/service man and some blonde chick pulling into the parking lot at the same time and getting out of MY Subaru. I left it there for repairs - not as a vehicle for Earl Tindol Fords employees to use as their own personal vehicles. I left a message for the dealership owner, but got no response. EPIC FAIL! My first and last Subaru and this dealership is HORRIBLE!!!

My first car was a 2005 Subaru STi. I drove it throughout college, about 100 miles a day, from work, school and back home again. It never let me down, and I drove the crap out of it. I sold it right before I got married and got a brand new 2013 Crosstrek for the wife (future) and a used 2010 Outback for myself. In just about one year I began noticing how low the oil level was when changing the oil on the Crosstrek. I change my oil every 3500 miles with full synthetic oil and a OEM filter. It was never low enough to set off the oil light, but I would have to add about 1.5 quarts between oil changes, which is not normal for any low performance naturally aspirated car. I brought it to the dealer and they said oil consumption at that level was normal. So I accepted the fact that I would just add 1.5 quarts between my 3500k mile oil change interval. At 30K miles on the Crosstrek, the blower motor started acting up, there was a hard start issue (probably crank sensor) and passenger rear wheel bearing was noisy. The dealer did not want to replace any of the parts under warranty. They did not even want to diagnose it. At that point I did not want this car anymore. Who knows what else might go wrong another 30k miles later. So I traded the Crosstrek in for a 2017 Forester Touring. Now the CVT on the Forester is acting up at highway speeds. I am waiting to see what the dealer has to say about this issue. Whether they are going to dismiss it and say its normal, or actually look into the service bulletins issued to see if something is applicable. This is quality and service I did not expect from what-used-to-be my favorite car manufacturer. So in short, the three (3) stars is for my old 2005 STi and my 2010 Outback. Everything Subaru produced after that is and was Junk. I will never purchase another Subaru again. Back to Honda/Toyota.

I purchased a Subaru Forester in 2016. Five years later I’ve been told I have to replace a valve body for the CVT transmission. This is going to cost me $1700. Subaru knew they had problems with the CVT. They should’ve issued a recall, instead they extended the warranty to 10 years or 100,000 miles. that means that you are at risk of having to replace your entire transmission after 100,000 miles. In addition Subaru is the only place you could have it repaired. They do not issue approval for after parts. A new transmission is $7000. THEY ARE A FRAUDULENT COMPANY.

Purchased a new Outback in April 2016. Noticed the GPS map was from Q3 2014, so I asked the salesman if it could be updated. The salesman checked with the service department and told me that it could be updated by the service department just as soon as an update was available...but an update was not available at that time. A few months later after moving to another state, I asked Subaru Customer Service if my map could be updated. They informed me that the Subaru policy would not allow me to get an update before I owned the Outback for 12 months. So my map would be almost three years old before I could get it updated by a Subaru service department. I wasted much too much time sending emails to them attempting to get an update approved and after too many...I gave up and was lucky enough to find a way to update it myself.

We bought two Subaru Outbacks in January of 2012, and they both had windshields that cracked in the same place under the same conditions about four months apart. It was a cold day and while sitting there warming up the car, there was a pop and a crack from left to right about five inches up a long crack appeared. The first time the dealer claimed that there was a rock hit when he ran a ballpoint pen across the crack and found a pit, which I knew wasnt there before he dug his pen across the glass. This second time, I made sure that there was no pit along the glass before I brought it to the dealer, but he insisted hed be able to check it with a pen. I watched as he dug the ballpoint across the crack until he found a microscopic spot where I saw him pop out a minuscule piece of glass and claimed it was a rock hit and therefore not covered under warranty again. Anytime glass cracks, you cannot conclusively say that the crack will stay intact without finding a microscopic pit or weakness where the glass expels itself. This is a scam. We have seen other Outbacks on the road with the same crack. We even pulled one over and asked the owner, and she said the same thing happened to her windshield. This needs to be investigated.

If all the stories were true, Subaru was going to be a great first new car. 300,000 miles I could expect without any major problems. The year was 2009, times were tough but I love my wife and wanted to get her safe car for the icy winters. I have had several problems with this vehicle. The first one being an axle broke and 60,000 miles, second one being replacing the head gaskets and 80,000 miles-- This should have been a factory recall. Now throwout bearing cost $1300 with only hundred and 5000 miles. Wonder what will be next for this car. I will say local Subaru dealer help pay for the axle, I still had to pay for labor. Subaru USA did help pay for the head gasket but I still had to go to my 401(k) to pay $1200. When you live paycheck to paycheck and wanted by new reliable car, is Subaru really the car for you? This is my story.

Purchased a new 2017 Subaru Impreza Sport from Flow motors in Winston Salem. Check oil light came on at 2500 miles. Failed 2 oil consumption tests and had 2 engine rebuilds before 13,000 miles. Using an appalling 1.5 qts oil every 1000 miles. Not repaired. Dealership cheated on oil consumption test by starting with 6 qts of oil in an engine spec’d for 4.7 qts. Going back under NC lemon law. This company gets a 5 **??? Review.

Very excited to get my new Subaru Outback 3.6 at the Subaru North Houston. When I arrived the salesperson Brenda was very sweet and helpful. Little disappointed that I bought the car that I was not intended to buy. When negotiating with Brenda, she went two times or three to talk to the manager. Although I was not sure whether to buy the car or not depending on the price, the manager came toward me with a very negative energy and in front of the sales department, embarrassed me raising his voice disapproving my request. He accused me of things I was not doing, like looking on my phone searching for a better deal while I was doing some homework on my phone for my Family Nurse Practitioner. Other customer were looking at me how I was being yelled at, I was very embarrassed. This is one of the worse experience I have experience and as an ER Nurse, I have experienced many.He had no right to attack a customer, very simply, he could have just refuse the deal. He bullied me on how much money I have in my bank account and insisting if I can put $7200 down then I can put $8000 down. I was shocked, paralyzed, and was so embarrassed to move from my chair. When he left, Brenda apologized for his unprofessional bully behavior. So sad that I had to switch from a Honda to Subaru and had the worst experience in my life buying a car. I know what I did was the wrong decision to buy a car from them, but I literally felt so bullied that I was very embarrassed to even walk around and walk away.I believe in making mistake and correct them as soon as possible, but after being there 5 hours because my partner bought the same car I did, he never came and apologize. Not that I care about an apology but maybe could have ended the negative experience in slightly better closure. Now I have a car that I dont want because of the bully of Subaru Manager. Not sure if anyone can advise me if I can do anything at this point. This is my experience with my Subaru. I thought it was going to be a lovely and beautiful experience, turned out to be an absolute nightmare!

The car is very reliable and I have owned it for 6 years. I for the typical maintenance on the car and have had no additional problems. It drives very well and handles the snow well. After owning a car with cloth seats, I would consider leather. While the cloth cleans up well, its just not practical with kids and dogs. Its an older model and did not come with Bluetooth. It would be a nice benefit to have it. But price was a strong factor when choosing this car and it was affordable in comparison to competitors. I have a huge sunroof which I love. I love the large trunk space in my Forester and how the seats fold down flat in the back.

Love the 2015 Crosstrek! Eyesight is great when it works. Had the car in for the recall and three additional times, in two different states. Last time, took 1-1/2 days, had a great, brand new loaner (Courtesy Subaru in Rapid City) turned out to be a right rear brake assembly. Have another appointment tomorrow, on again, off again Eyesight. This morning, car started right up, no Eyesight and stuck in park, neutral or brakes locked up. Dont know, might have to be towed in. Glad it was in the garage at home.

My customer information reflects items required to acquire notifications of service: both acquisition and notifications of appointments, and potential notifications of recalls. I attempted to notify Subaru of changes in (1) email address and (2) snail-mail address. In my opinion, such an attempt on my part should be available on *one* website, and should, when made, cascade *throughout* the sophisticated Subaru bureaucracy.As it turns out, Subaru has three levels of databases in which these items are stored: national, regional, and local dealership. For each of the two items, I attempted on several occasions on national and local websites, via multiple national and local phone calls, multiple snail-mail requests, and multiple face-to-face visits to acquire the changes. In spite of my attempts, materials from Subaru continued to arrive at the *old* email and snail-mail addresses! All this took place over a period of 9 months. The issue has *still* not been fully resolved. For my own security, I feel I must make face-to-face appointments for maintenance. (The vehicle is still under warranty and a regimen of maintenance is required to maintain terms of the warranty.) I must describe Subarus information processing as primitive at best.

Do you want an engine with that car? That is my feeling towards being charged about $1200 to replace my bumper. It was a minor fender-bender and I went to a reputable collision repair shop. The $700 cost they originally estimated seemed reasonable, but when the bumper came in the cost jumped another $463, because it had to be painted!!! Seems like a rip-off to me.

My car is a Subaru Impreza, and I do not recommend it to anyone. Ive only had this car two months but already there is paint damage from rocks. Right! Ive owned several cars and never had paint damage from driving. The dealer promises 30 miles per gallon, yet its costing me so much more than my last car that had 200,000 miles vs 4,000 on 2-month-old Impreza, getting only 17 mpg. Dont buy this car!

I brought a 2007 Forester new, changed oil according to the owners manual. It started using oil from the first change. Now with 73,000 miles its using about 3 pints of oil per 5,000 miles. I took it to the dealer and they were unable to explain what was happening. I feel I should dump this thing before I have bigger problems.

We have owned 2 Subarus, one 2002 where at approximately 67000 miles head gasket blew, we traded the car in for 2010 Subaru Forester, and now again the head gasket is leaking at 47000 miles. Im retired and on social security, was told 2400 dollars to repair leak. Complained to Subaru. Said my warranty was over which I knew. I cannot afford to do repair. Also drivers seat has collapsed will cost 700 dollars to repair. Again no money to fix. This car was suppose to last us a good 14 yrs, now Im stuck with a piece of junk and not very happy about it. We were told when we bought 2010 Subaru that the head gasket problems had been resolved by Subaru, and this would never happen. Well lucky me it did. we only drive less than 10 miles a day, no excuse for this to happen. Will never buy a Subaru again. My daughter has a Outback also and her head gasket blown too, she will not buy a Subaru again, cheap car. I have a 2013 Toyota with 46000 miles, no leaks whatsoever, will definitely buy another Toyota, I have owned 3 and never had major engine problems like the Subaru.

Would we purchase another Subaru Crosstrek? Would we purchase any Subaru vehicle again? No! Our 2013 Subaru Crosstrek XV has been a disappointment in several areas. First, the fuel mileage is nowhere near the manufacturers claims. Subaru base their highway fuel mileage estimates on 55 MPH. So if you are on flat ground, doing 55 MPH, with no headwind, then you might get the 33 to 34 MPG that they claim. But, if you are like me and drive at the posted Interstate speed of 65 to 70 MPH (or drive about 5 MPH above the posted speed limit) then your actual highway mileage will be in the 27 to 28 MPG range. Now if you add in hills or mountains, your fuel mileage will drop to 24 to 26 MPG.The worst highway mileage we experienced was out in Kansas on Interstate 70. While driving 80 MPH into a headwind, our actual fuel mileage was 18 MPG. The rolling hills of Kansas, combined with actual highway speed and headwind, will ruin any claim of good fuel mileage. There is no way that the Subaru Crosstrek will get the claimed fuel mileage in actual real life driving conditions! Any type of sand or small rock will damage the vehicles paint. When compared to our 2008 Honda Civic, the 2013 Subaru has a horrible paint job that will not last. The interior of the vehicle is cheap and wont last. The plastic is cheap and very light duty. The vehicle has a rattle that has never been found. The fabric on the seats frays easily and is also cheap. While vacuuming the carpet, I found a tear. Our Honda Civic has a higher quality interior - and that isnt saying much!Our Crosstrek began using oil and the consumption was so high that Subaru did a Short Block replacement. In other words, we had to have a new engine put in before our vehicle had 35 thousand miles. The Boxer engine is very poorly designed and despite so-called improvements, will not give you good fuel mileage (see above). For example, before you purchase a Subaru, you better walk out to the service department and look at how much the dealership will charge you to replace four spark plugs that cost $25 at the most. In fact, you might want to look at how much they will charge for recommended maintenance schedules. You will discover that owning a Subaru is very expensive. You are paying a premium price for a mediocre vehicle that is below average in quality. If you want a quality vehicle, then dont buy a Subaru!

I have a 2010 Subaru Forester with no problems and the older engine. As you know, they switched to a newer engine in 2011 models, which have a piston oil control ring that wears prematurely and there have been a successful lawsuit which extends the engine warranty to 100K and 8 years with the stipulation that you have a Subaru dealer oil consumption test. I bought a 2013 Forester and the oil pressure light started coming on around 45k. I replaced the sensor 2 times based on Subarus recommendations because they pretended they didnt have a clue. How many thousands of complaints has Subaru had, and they act like they are innocent. To get a new engine, you have to get a TSB oil consumption test. Ive had 2 oil consumption tests. The first one the dealer overfilled and then filled up and told me it was normal. I complained to BBB and got my money back. I went to another dealer and this time I made them show me the oil level before I left, however, they also filled the engine back up, and told me there was no problem and they would never lie because they have newborns and they are honest. Right. Because Im a girl who has 42 years of experience working on cars, and I couldnt possibly know how to pull out an oil stick and check the level. So... the moral of this story is that unless you can get the dealer to admit you have low oil, you wont get the new engine. Which means you have to make them check it in front of you. Preferably with your camera rolling. Take pictures, get witnesses, and dont let your car out of your sight until they have the dipstick in their hands. Sound crazy? Try talking with the Subaru of America customer service reps. Youll be hanging up on them, guaranteed. Youll be so pissed off, you will wonder what the hell is wrong with this company. And it never ends. Its like a nightmare merry-go-round where your car is the POS. Plan on losing thousands along with these nasty ass people. I have now started documenting every time I check my oil and have to add it. I plan on posting on Youtube. Its very inconvenient. I carry two quarts in my back door. The 1st time was in Canyonlands, the second in my parking lot, which the 2nd dealer said laughingly, OMG a parking lot... Everyone knows a parking lot isnt level. So my next documentation oil check will have levels. I still love my Subarus, but its absolutely DISGUSTING that this corporation does not stand behind their vehicles. They knew about the problem and are letting their customers eat the costs. Problems that are documented by unhappy customers all over the web from 2011 to at least 2015. Im sure the 2016 and 2017s will have the same problem based on my dealings with this company. Can we say stick your head in the sand and pretend there isnt a problem? Ive NEVER had a car that burned oil at 45K!!! And from that point on, your peace of mind is OVER. Everywhere you go, you better remember to check the oil and put some oil in. Two quarts fits perfectly in the rear door... Just an FYI. Thatll get you down the road 2400 miles. Then you need some more oil. Im burning a quart every 600 miles, but Subaru tells me Im a dumb bunny... How would I know where the level is on an oil stick??? Dumb Bunny. Oh yeah, but the camera can see it... Really, the camera can see it, but the dealers cant? Now isnt that odd. Subaru consistently says there isnt a problem, but I have to keep adding oil because if I dont, Ill ruin my engine. And Subaru hopes that will happen.Subaru, you need to do right by your customers. You might be going strong now with sales of cars... but if everyone of those customers have the same problems with shady lying people that work in your dealerships, youll be lucky if anyone ever buys another car from you. Subaru is losing their loyal fan base. I have two Subarus right now. Will I buy another one? Not on your life. Because I dont buy new cars to open bug covered hoods, check burning oil sticks in 100 degree weather, crank open the hot oil cap and then add a half quart to go 400-600 miles. And then do it all over again and again and again. And then deal with a bunch of crappy liars. Camping?? Taking your relative to the Mayo Clinic 2000 miles away? Dont forget your quarts of oil, a funnel, plastic bags to put the oil in, something to wash your hands with because of the dirt and oil, some paper towels, and a hot pad. And a lot of patience. Dont waste your time with dealers or Customer Service. You will be much happier. At some point you will have to unload the oil burner. Who do you choose? A dealer or an unsuspecting person. I have the paperwork from Subaru to back up that my car isnt burning oil. How disgusting is that??? But youve got a Subarus dealers word for it. Does that tell you something? If it doesnt, it should. Buy a different brand. Because this is part of the Subaru culture when you buy one of those cool Subaru cars. Not to mention how unbelievable it is dealing with all the BS with the Customer Service people and Dealers. Mind boggling to say the least. And how many people have they screwed over??? Im one of them. I have a 2003 Honda Accord with 103,300 miles on it. No problems, and it doesnt consume oil. Ive had Toyotas who have rusted out, but the engine still wasnt burning oil and a Toyota RV that I drove all over the place with humongous loads on it, it never used oil. My POS 2013 Subaru burns oil like a sieve. Its a PZEV, which means its zero landfill. What about all that oil burning into the atmosphere and the extra oil every 600 miles? So for a 5000 mile oil change, its 5.5 quarts of synthetic 0W20, new oil filter and gasket for $39.99 and a quart of oil for every 600 miles at approximately 6.95/quart, which is 8.33 quarts of oil, at an additional cost of $57.92. Dont forget the aggravation of making sure you know when your oil is going to be low... like around 600 miles. Now this is me changing my oil using Mobil 1 synthetic. If you have them change it, its $58 to $116, and then add the $57.92, plus the aggravation, the BS and the absolute nothing that Subaru will admit to. Then you get to repeat, and repeat, and repeat. My advice, buy a Honda or Toyota or some other reputable brand. Ive had Hondas my whole life and Toyotas for over 20 years. No problems. My 2013 Subaru? The car itself is nice, but well, the engine is messed up. The main part of the car, and Subaru sells it to you that way. Some people pay $37K and get a bad engine. What? Huh? Read all the reviews you can. Because they arent liars. I love my car... I hate the engine, the dealers, and the car maker. Unless you want to pull the engine and put some decent oil control rings on the pistons, but Subaru didnt even care enough to do that and people are getting screwed. Its a really bad thing. The government should get involved. Maybe if there are enough complaints to congress.

Bought a 2009 Subaru Forester XT with 40000 miles. Was good till about 50000. First was a camshaft position sensor which I got SOA to pay for after some heated discussion. Next came a blown turbo - no help from my dealer, Patriot Subaru, or SOA. Cost $400 - did work myself. Now 2000 miles later, the car sits with a blown motor. Once again, no help from Patriot or SOA. They had the nerve to offer me a $500 credit toward a new Subaru like Ill buy another one not to mention I owe $15,000 on the POS! Dont buy Subaru!

I put down a $200 deposit, still havent gotten the check that they promised to send over 3 weeks ago. The manager Erik ** was rude and completely apathetic to anything I spoke about. I would never send anyone here.

I own a 2008 Subaru Legacy, best car Ive ever owned for this area of the country. Due to very cold and heavily snowed New York (Catskill Mtn region), you tend to notice your windows being frosted over for a while to defrost during winters. I never thought twice that build up on the inside of my windows was anything other than caused from the extreme cold temperatures here in NY, and as a new car you just sometimes dont take notice to those things.As the years pass, MOST cars get dings, and dents, and repairs... but recently because it’s not a place that you would just take notice to UNLESS you are someone who hand washes and waxes your car on a daily basis (in my opinion), I noticed severe (massive) paint bubbling across the whole top (metal paint area) above my windshield from one side to the other. Now, I would never had noticed this if it had not been from the obvious ROCK CHIPS which have hit the bubbling, and yes made this paint bubbling break open and look like it’s caused due to rock chips. The surface is not a layering rust to where it is corrosion rust that would break away if tapped on. It’s more like a start to corrosion rust that has not started the eat through process. Upon closer inspection it looks to me to be from POOR windshield seal and thus NOW knowing the reason for such poor build up during the winter on the inside of my windows. Well I guess the rock chips are completely different way up at the top of your roof than on like say your hood or around your grill area... HAHA, what a joke. I take very good care of my car. I’m asking for a proper inspection and a paint job after a corrosion protection - not like Subaru can’t afford it. This MAY just keep me from ever buying a Subaru again. The dealership had the audacity to tell me to trade it in and let it be someone else’s problem. NICE.

I heard a wind sound at speeds of 120 km/hr or more and fine dust between the doors and car body and I went to the service center. The service center told me it`s normal, that all Subaru XV model 2012 have the same issue after we tried another car.