After contacting Subaru corporate I was given a couple of probable causes for the doink sound.The local dealership was also instructed to call me with a fix for this problem. It turns out that the navigation system has a setting that alerts you with the doink sound, if there is an accident or a traffic problem near you.The alert functions whether you have the navigation system on or not.The setting can be disabled by changing the alarm parameters in the navigation system.

2011 STI 41k miles and it blew a head gasket. Subaru wont warranty it because of a aftermarket turbo back exhaust. I had my VW longer with way more mod and never had an issue. Subarus have head gasket issues and for them to deny my warranty because of some dumb mod so they dont have to fix their issues is a bunch of garbage. Ill buy an Audi or BMW next time.

Subaru Forester 2015 got broken windshield after 1 1/2 years. I went to a glass dealer who contacted Safeco Insurance who approved replacement. Then 1 year later, the EyeSight started giving trouble. Eventually it quit working altogether. The Subaru repair place said the problem was an aftermarket windshield I had purchased and they would not fix the EyeSight until I replaced the windshield with a Subaru brand windshield which cost about $1000. The Subaru man said the glass and insurance companies all know about this. But the glass companies say they have no problem with aftermarket glass and Safeco says they take no responsibility unless I use one of their approved glass companies.So now I have a Subaru with no cruise control with all of the companies telling me that the EyeSight problem is my fault because I didnt know to get an official Subaru windshield by an approved Safeco installer and they wont fix the EyeSight until I make everything right again at my trouble and expense. I dont believe the windshield has anything to do with the EyeSight failure.

I own a 2013 Impreza with 35k miles on it. I have been into my local dealership twice regarding my oil light coming on too soon. I went through an oil consumption test once and the first 1200 miles, it was fine, so the dealership said to let it go and if the light comes on again to bring it in. It came on 3200 miles into the oil change interval (dealer recommends 5500 mi, Subaru recommends 7500 mi). It was 3/4 of a quart low. I asked what can I do about this knowing very well that this is an issue with this car. I was told to contact Subaru, which I did.A week goes by and I dont hear anything other than I will call you on a certain date, which they did not. I called them and was told that they will not do anything until it burns 1/3rd of a quart of oil every 1200 miles. And even then, I would have to pay for an engine tear down to diagnose the problem regardless if it is still under warranty or not. I realize that the fix is expensive, but they built a faulty product and need to stand behind it and I shouldnt have to pay anything out of pocket when they know very well what the issue is. Never again will I buy a Subaru.

I am having issues (multiple) with 2011 STI. When I’m driving in the rain and don’t touch my brakes for 5-15 minutes and go to apply them, they act like they don’t work. The engine knocks when it sits for 2 days. It makes the most horrific noise when it’s started and cold (I have video documentation of the engine noise). I spoke with a Subaru Rep named Bob **. He was very kind in setting up my appointment (took 3 days), but everything afterwards has been below average. I took my vehicle into the dealer he scheduled and after the technicians looking at my car, they said there was no problem. Allegedly, the brakes were fine as far as they looked (but they never got the brakes wet). The technician Kurt said he’s never heard that noise before from the engine. I spoke with Bob ** and he said that the dealer’s service manager had talked to me and told me that everything was okay. Well, either Bob ** is a liar or Jeff the service manager from Suburban Subaru is a liar because I never spoke with Jeff ever, other than to ask what him and Bob spoke about and he said that he was just told to fax the info over. Bob said that Jeff had told him they found nothing wrong with my car and since they have found nothing wrong with it, they won’t send out anyone to look at it. I have a safety concern that others are having and they won’t even look at it? Seriously?! I have researched the web and found tons of others complaining about the brakes not working when it’s wet. So this is a problem that Subaru is aware of but won’t acknowledge. I don’t feel safe driving my car when it’s wet because in an emergency situation, I won’t be able to stop and I could kill myself and someone else. All I want is a Subaru rep to come out and take a look but they won’t. I was repeatedly lied to by Bob **. I will never buy another Subaru again.Another thing to add, I took the technician for a drive to show him how my diff clunks when I’m shifting under hard acceleration. So I took it up to 6000 rpm and shifted the car. The gears and the clunk were heard. The technician then said You’re putting this under a lot of stress. How am I putting the car under stress? People rev there STIs up to 5000 rpm and dump it, bounce off the rev limiter, down shift from 6th to 3rd. All I was doing was shifting going in a straight line down the road. The car can’t handle 6k rpm shifts? Why does the motor rev to 6k rpm then? Why it isn’t electronically governed? Subaru is the worst auto company in the world. Never buy a Subaru because from day one, they will screw you. I bought the most expensive car they have and they treat me like crap!

My 2014 Forester sucks down oil. When you call Subaru corporate they deny the problem, even though theres class action lawsuit and the dealer told me they had to replace the engines. I have to keep driving it back to the dealer every time the oil light goes on for the oil consumption test. I now have a lemon law attorney going after them. Its a shame because I really like the car, but Subaru plain ol lying to me has soured me for good. Never again. Oh, and btw, they sent their dealers a manifesto to fix for the problem. Ya know, the one they nothing of, and basically stated that whenever you do anything but park the car, youll burn oil. Subaru must be Japanese for jokesters or liars I guess.

Charlie ** was referred to me, because my brother and all his family by all their cars from Milea Dealership on East Tremont Ave, Bx, NY. Charlie was helpful as I turned my old Forester in, for an excellent trade in value - while they had a new one ready for me, with exceptional new safety features, and everything I needed in a car. Thank you for excellent professional timely service!! Everything was perfect and I am grateful for such an A+ experience with everyone I encountered, who could not have been more helpful!

This is the best car Ive ever owned. Although its an SUV, it rides very well - not hard like my Jeep Renegade did. Passengers in the back seat tell me it is very comfortable. I have the Limited model, so it has some great features like Subarus Eyesight. That feature is a game-changer for driving. I will never own another vehicle without that. I feel much safer since it keeps me from drifting into another lane, can brake quickly in an urgent situation and, best of all, driving on the highway with cruise control, the system adjusts your speed so that you never creep up too close to another vehicle. Its a must have for long distance driving. I love the fact its all wheel drive. I feel much safer driving in rain and snow. Traction is awesome.Im super happy with my gas mileage, too. Average driving around town is usually upper 20s. On the highway, its always in the mid to upper 30s. I tested it one time on an open flat interstate -- no hills, steady speed of 63 mph with the AC on. The computer readout showed 44 mpg. Ive compared the computer read-out to the old-fashioned way to determining mpgs and its usually off by about 3. That means I got over 40 mpg with the Crosstrek!The Crosstrek has a CVT transmission (continuously variable, not gears) and, although a good number of people in Crosstrek social media groups complain about it, Ive never had an issue. Its smooth and even feels like a regular automatic. The other typical complaint is that the engine doesnt have enough power. Is it the fastest car Ive ever driven? No. Does it have incredible pickup? No. But it gets the job done. Ive never had an issue, for example, pulling out onto a highway. Overall, 5 stars for this vehicle.

2016 Subaru Outback limited - As my first Subaru and all the serious hype about how great this car is, I was personally very disappointed. Initially I was disappointed the limited had neither a panoramic sunroof, heated steering wheel and power folding mirrors. The interior pocket room is very minimal. Glove and center compartment very small. I did not find it works for me as a parent of young kids. The backseat is small. The spacing barely contains a convertible reverse facing child safety seat. The materials are cheap and feel cheap.MY MAJOR COMPLAINTS and reasons I am offloading my Subaru are: THE BATTERY my car came with a 325 amp battery out of the factory. I live in NE. Its cold. The car is high electronics. The crank power of that battery was not sufficient. Imagine my amusement when the day before Xmas eve in a snowstorm. I am stuck at work because my car wont start. Upon replacing the battery in my practically brand new car the passenger side window stopped working. Easy fix at dealer but still the inconvenience of getting to the dealer. THE STARTER the remote starter is AWFUL.The range is very poor and it only works 50% of the time. Dealer refuses to replace. THE ACCELERATION Sometimes, when its cold the car does not accelerate as it should. It seems to really struggle. THE SOFTWARE UPDATES my car started stalling and chugging. It turned out to need some software fix. Yet another trip to the dealer with a brand new car. THE BLUETOOTH extremely finicky. Sometimes it just drops connection mid call and wont reconnect. No idea why.

We bought a brand new 2004 Subaru Legacy back in December of 2003. It was running fine until 2008 when the catalytic converters gave up and had to be replaced by the dealership (free of charge then since they say it was still covered under warranty). The new cats were working fine until around June of 2011; then, it gave out again. This time it was not covered by warranty, so we bought aftermarket cats which work for 6 months. Right now, April 2012, the auto parts store is in the process of replacing the cats. Its has been a miserable and stressful situation since the cats can fail the car for emission test. Come on now, how many times do we have to change a catalytic converter for a car in its lifetime considering that it’s only an 8 1/2 year old car? We drove Toyotas, Nissans and other car brands before and never had to experience these problems. There must be something wrong in this picture and we need an answer from Subaru. Or maybe there are other people out there who are having the same issues with their Subarus as well. We would appreciate if these issues are addressed since we already spent so much time, effort and money for such dilemma.

If all the stories were true, Subaru was going to be a great first new car. 300,000 miles I could expect without any major problems. The year was 2009, times were tough but I love my wife and wanted to get her safe car for the icy winters. I have had several problems with this vehicle. The first one being an axle broke and 60,000 miles, second one being replacing the head gaskets and 80,000 miles-- This should have been a factory recall. Now throwout bearing cost $1300 with only hundred and 5000 miles. Wonder what will be next for this car. I will say local Subaru dealer help pay for the axle, I still had to pay for labor. Subaru USA did help pay for the head gasket but I still had to go to my 401(k) to pay $1200. When you live paycheck to paycheck and wanted by new reliable car, is Subaru really the car for you? This is my story.

It was a broken #4 piston ringland at 1,987 miles. The warranty was initially denied but after much fighting, was reimbursed for engine replacement as a goodwill gesture because Id bought 6 new Subarus in 4 years.At just over 9000 miles (or 7000 on the new engine), #4 piston ringland broke. I drove it to the dealership running poorly but was staying on top of the oil situation as the first motor had chugged its oil. Months later, I had to have the car finally flat-bedded home and it looked like itd been driven within an inch of its life before having the engine dismantled, then all the parts careless thrown into the car, destroying things like my radiator and intercooler and even the seats. Many fasteners were missing because theyd been simply left under the hood. The oil pan and oil filter was smashed as if engine had been dropped from a decent height.I fought with them over it for nearly a year as the car sat engineless in my garage, then finally filed suit when I was able to get the dealership to give me copies of the work orders, which were nothing short of blatant lies.I have filed suit and rather than step up and explain to a judge and jury how theyre not at fault for the second ruined engine (and Im far from the only person whos had this failure), theyre just delaying things by challenging venue, then getting a continuance on their venue challenge.The 08 STi (and reportedly other years, but the failure numbers are staggeringly high for the 08) is very simply a product Subaru is selling knowing full well it doesnt meet merchantability requirements and theyre just getting by as cheaply as they can until the warranties expire on them. I was a loyal customer, buying a new one every year until the 08 destroyed itself after only 2 months of ownership then again before itd reached 2 years.To say Subaru and especially Subaru of America is unscrupulous is a whopper of an understatement. And, sadly, its also not an understatement to say that the 08 completely changed my life, for the worse. It brought an abrupt end to a hobby (driving school instructor) that was the catharsis that enabled me to be the successful president of a rapidly-growing dotcom.When you are so egregiously victimized and disrespected by a company, the effects are far-reaching. Please, do not buy any 08-11 STi as their failure rate as a percentage of units sold is astronomical. But aside from a few of us squeaky wheels (and I may get crushed further in seeking justice, but I have to try), theyll be able to simply sweep this horrific ripping off of their customers under the rug because of it being such a comparatively low-production car, it likely wont have the absolute failure *quantities* to get the attention of any agency who can force them to do right by their customers.

As soon as my 2016 Subaru Legacy reached 28k miles it began to consume oil. The new dealer has done oil consumption test 3 times. And agree there is a consumption problem. But based on Subaru 1 quart consumed every 1200 miles is acceptable. They cant do anything unless my vehicle fails the consumption test. Interestinly that the threshold is 1200 miles when my car burns a quart of oil approximate 2k miles. And getting worst. I have lost all faith in Subaru... I wouldnt buy their products or recommend them.

I live on a gravel drive about 1/3 mile long and my Subaru keeps getting gravel up in the undercarriage. It is easy to remove but of course you need to take it to a dealer to do it and thus a service call of about $100. I have never had a car where living on a gravel road is a problem but Subaru says there is nothing they can do. I am selling my car and getting something else because I cant keep going to the dealer to get rocks (gravel) removed from my undercarriage. PS - the rocks sound like the car has a loose exhaust system.

Ive had my 2015 Forester for a year now. There are some things I like and some I really dont like. I have put 20,000 miles on the car and havent had any mechanical problems. It drives and handles comfortably, and did well with snow and ice last winter. However there are a number of small irritants. One of my biggest issues is the upholstery. I try to be careful, but it is already seriously stained and starting to show obvious wear. No other vehicle has ever shown wear like this. The panels on the doors look dirty and wont come clean. My dog stepped one time on the padded cover of the storage box between the front seats. He left several permanent dents and the plastic coating tore. Hes ridden in several other vehicles without anything like this happening. Also the finish on the steering wheel where I grip has worn off. I also find the headrests to be remarkably uncomfortable, and its not really possible to sleep in the seat. The worst problem is that when the air is dry, as it usually is in eastern Oregon, I cant get out of the car without getting a static electric shock, just strong enough to be mildly painful. Every single time. I try to slap the door as I get out to prevent it from hurting, but I sometimes forget. This happens occasionally in other vehicles, but rarely. As minor as this seems, its annoying enough that it may prevent me from owning another Subaru. Another thing that probably shouldnt matter is the mileage indicator. I really like this except for the fact that it always shows me getting 1.5 to 2.5 miles more per gallon than I really am. I find this extremely irritating. I also hate the fuel gauge, which is a line of small gray squares which are difficult for me to see. Also the speedometer is smaller than I like, with markings close together and the 5s not indicated. Also, the windshield has cracked all the way across even though I never noticed it being hit by anything, and there is no rock ding. I resent that Subaru did not give me the option of deciding if I wanted a fancy anti-theft system that requires a very expensive key and, if you try to use a duplicate, will cause the computer to crash and cost several hundred dollars to repair. I am cynical enough to think that this was not done for my benefit. I would be perfectly happy with an old unchipped key that costs $2 to duplicate. I also dont like that only one door on the car can be opened with the key and that if I use the spare key to unlock the door the alarm goes off. Every single time. There is supposed to be a way to prevent that but it doesnt work. I also have issues with the mileage. If I drive on the level at about 45 mph, I can get as high as 30 miles to the gallon. But if I get on the freeway and drive 65 mph to Portland and back I wont get over 25 and have gotten as low as 19. The sticker claimed 29 highway. Also, though I live in a town with no more than 10 stoplights, if I do any driving around town my mileage drops like a rock. Also if I go up even a moderate hill. Finally, the clock and temperature gauge are not consistently accurate, the speakers vibrate unpleasantly if you turn the bass up, and the cup holder has broken for no apparent reason.

I purchased a brand new 2006 Subaru Forester. I did 4-5 months of research and looked at the majority of small SUVs and finally decided on the Forester based on what I had read - reliability, utility, AWD technology, and the Subaru brand name. I have nothing but positive things to say about the Subaru dealership but I cant say that about Subaru Canada - they really dont care about their customers. They have your money. Why should they care?The Forester for the 1st six years of its life was a fairly reliable car. I took the car in for service religiously and performed all the required maintenance/service. The only main item that went which I thought was odd and a bit pricey was the Oxygen sensor which cost me $700 and then went again a year later but I was lucky as the sensor was still under warranty. At about its six year of life - just before Christmas - I was just getting on to the highway and the oil light went on; I immediately got on my phone to my mechanic and he said to bring the car in tomorrow. About 10 minutes later the oil light went on again and I was on the phone to my mechanic who said bring the car in right away, which I did. Turns out it was the head gasket so it cost $3000 to fix (they did the timing belt / water pump at the same time). I called Subaru Canada and they said because the car is out of warranty, there is nothing they could do. So, I got the head gasket fixed and should have dumped the car right then and there. About two years later, I was driving on the highway and stopped at my destination and noticed the temperature gauge going to the H position so I stopped the car, let it cool down and walked down the street to a local service station. They said, Bring the car in, and they were going to do a rad flush but when they started to do it they noticed coolant leaking so they just topped up the coolant. I got back on the highway and the car started to heat up again; the net of it was a leak around the water pump which my mechanic fixed. About 2 months later, the car started heating up again and back to the mechanic.So the probable cause...wait, wait...likely the head gasket; cheapest fix is the thermostat which they swapped out. But, my mechanic is saying the only thing that would fix it would be a rebuilt engine. Again, I contacted Subaru Canada and same story line - out of warranty - too bad, so sad. So I cut my losses and traded the car in on something more reliable - a Honda. I will never ever buy a Subaru again - what a waste of $36,000.

In 2014 I bought my first Subaru Outback (a dream of mine since I first got my license) for $26k at Bill Kolb Subaru in Orangeburg, NY. It was one year used with only 7,000 miles on it and immediately started noticing problems. The first problem was that it consumed an outrageous amount of oil and would always need an oil change. I talked to the dealership service about this and they assured me it was completely normal (IT WAS NOT!). My second problem was this rattle sound that apparently is a problem with all Subaru but really is harmless as far as Im aware. The third problem is that many components of the car started to fail including the catalytic converter which cost me a hefty amount of money and turning this car into a money pit.I used the car a lot in the two years Ive had it. I got 130k miles on it now. Going home one night the car started making noises and turned off suddenly. A mechanic told me it was the engine which Subaru later confirmed. I have maintained this car very well in the last two years, and its been at the Subaru Service department too many times for no fault of mine. I recently discovered a class action lawsuit against Subaru for oil consumption that ultimately damages the engine like mine did on Google after searching. It was apparently too late for my car to be serviced due to my mileage even though I never received any notice or was told by the service people about this problem (they knew about the lawsuit and the settlement the whole time I was having issues). This problem will cost me 10k to fix. I will never buy a Subaru ever again and I encourage people to think twice about the brand and to do more research on bad companies who refuse to take responsibility on THEIR mistakes. DO NOT BUY SUBARU!!!

I have owned my Subaru 7 years. I only have to do the manufacturer service maintenance as my Subaru runs beautifully! I have had NO major issues at all. My Subaru is dependable with Great gas mileage! My Muscatell Subaru dealership on Hwy 10 in Moorhead MN does an excellent job of also taking care of my Subaru with their GREAT service staff!

I have the Subaru Forester. I love that model because its an all terrain vehicle. I like to go camping a lot so its useful on those old dirt roads. Usually it is terrifying to drive on them because its so bumpy and you feel like the car could turn over any second but with my Subaru it is smooth and I feel safe! I really like my Subaru. It is dependable and safe. I have children so it makes me feel better driving with them in a car like that. I have actually gotten into an accident in it, just myself, but it wasnt that bad! I credit it to the safety precautions I got on it. Its also very pretty. I got it in blue which is my favorite color. Just seeing the car makes me really happy! The seats are a nice creamy white leather. And I got a flower scented air freshener!I would improve however, the battery life. The battery in my car has a very short life span and I constantly find myself having to fix it. Granted, my kids do tend to turn the light on the car and we leave it on overnight. So maybe a fix could be an auto turn off on the lights after a couple of hours? That would be really useful since my family always forgets to turn the lights off.

After finding out that the head gasket problems for the 2003 Subaru Outback had been fixed, we decided to purchase a used one. We have started having leaking HG and have tried talking to SOA about this, but they refuse to help us with the repairs. The fault is in their design and thus they should pay for these. I have also read on the internet where some people have been helped. This repair will cost us about $2,000! Also, seeing we are Subaru loyalist since 1984, they did/will not take that into consideration. Also, our younger son just got a new 2012 Subaru Legacy last year. Now is the time to decide to let go of Subaru and switch to another brand! Please do not buy a Subaru, as SOA will not stand behind their loyal customers!

I purchased a 2019 CrossTrek two weeks ago. The first time I drove it in the dark I was afraid the entire time. The headlights are weird and the high beams have a mind of their own. DONT BUY A CROSSTREK!!!! I took it back to the dealer, who looked into it and said it is factory specs. I dont like it, but it is what it is. My problem is SUBARU!!!! I called to talk to them about it, and they said they would escalate it to Resolutions. The woman from resolutions called and basically accused me of not returning the dealerships loaner car. You can imagine my surprise, when I have been talking with the dealership, and they hadnt said anything. This woman (who is a poor poor excuse for customer service) started the conversation with the dealership has been trying to get ahold of you for three days. What a liar (and what a wonderful way to start the conversation). I had talked to the dealership yesterday and the salesperson was supposed to call me and hadnt. He never had any trouble getting ahold of me - they have my work number, home number and cell - NO CALLS and she had the nerve to ACCUSE ME of not returning the dealerships property???? What???? I have never been so poorly treated, never less by a supposed resolution person. I have spent a lot of money with Subaru, this is my fourth (AND LAST) Subaru. I WILL NEVER BUY ANOTHER THING FROM SUBARU, I HATE THE CAR AND AS FAR AS THEIR Customer Satisfaction that is BS, they dont care. I will bad mouth them until the day I die!!!! DONT BUY A SUBARU, they wont support it, and they are awful people to deal with a problem!!!! And I have to live with a new car (two weeks old) that I HATE!!!! WATCH OUT FOR THEM!!!!

Note: This is my 4th New Subaru and mostly like my last. I have had my car in at the Subaru dealer 6 times since 12/6/14 for the SAME issue and most recently 7/6/15. The issue is with Low Oil Levels. They performed 3 oil consumption tests and I have been told twice that they replaced a sensor and performed an upgrade on the software. Note: Each time I took my car in for this issue, the Oil Can Light was on and the info screen on the dash information window displayed Check Engine Oil Levels System detects low engine oil levels.The 1st time the low oil lights came on was on 12/6/14, I was on the highway, and I stopped at a nearby auto repair shop to have them check the oil. They did the check, they told me that the dipstick was dry... I requested they put oil in the car. I then drove to dealership Service Dept. that same day, 12/6/14 (Invoice # **), with miles at 18,554 (difference of 4,605 from last oil change). Note: The date of the previous oil change was on 8/16/14 (Invoice # **) with mileage at 13,949. The Subaru owners manual indicates that the car should go 7,500 miles between oil changes. 12/6/14 - start of 1st oil consumption test. The subsequent dates of these services for this same issue were: 1/3/15 (Invoice # **) mileage 19,906 in for results of 1st consumption test, they also started a second oil consumption test on 1/3/15 - same date as the 1st results, they topped off the oil. On 1/31/15 (invoice **) mileage 21,380 returned for the results of the 2nd Oil Consumption test, they also charged me for an oil change. On 3/24/15 - Oil Level Low message displayed, mile at 23,755, Invoice ** - Service covered the start of a 3rd oil consumption test, and topped off the oil. Miles since last oil change were 2,375.4/18/15 - the car displayed the oil can light and displayed the system detects low oil level message. I was told by the service advisor that they were going to replace the sensor and upgrade the software, and top off the oil. The invoice # for 4/18/15 is **, mile at 25,020 - 33,640 since the last oil change, 1,265 miles since the dealer service dept. topped off the oil.7/6/15 the car displayed the oil can light and displayed the system detects low oil level message. Invoice # **. Upon arrival, I showed the message displayed in my running car to the Service Advisor, he repeated the issue back to me and then the Service Manager took over. The service manager asked what service was performed last time. I told him that the service advisor indicated that they replaced sensor and they updated the software. After being at the dealership service department for over 1 hours the Service Manager informed me that they did NOT replace the sensor or upgrade the software on 4/18/15. They were going to do that today (7/6/15). Mile at on 7/6/15 27,470 - 2,450 since previous oil top off by dealership and 6,090 miles since last oil change including two oil top offs by the dealership.I will be requesting Subaru open a claim for this issue with 2014 Subaru Forester (as soon as the website will accept my vin #) as the dealership service department has failed to request Subaru, even though I have requested them to do so 3 times. Note: On July 6th, 2015 I heard a service advisor talking with another customer about his older Subaru that was in for an oil change. The customer asked the service advisor if the oil in his car would take a 3,000 mile trip, the answer was yes. I turned to the Subaru Service Manager and asked if my 2014 Subaru Forester would be good for a 3,000 mile trip without the Low Oil Level lights coming on, he said I dont think so.

This is the real review of this car and others the same year. To start off, I have the fully loaded premium 2.0. I now have 6,500 miles on my car in a year of ownership. This is because it has been in the shop for months of my ownership (starting with problems at 500 miles). Between my car not starting, the bluetooth not staying connected, the radio having its own mind, and the Eyesight turning on and off on its own and slamming on the brakes by itself... I am unable to drive this vehicle due to the safety concerns. I contacted Subaru many times, and never got a callback and they kept giving me the cold shoulder, even though I was beyond nice about everything. I eventually had to get a lawyer, which was an easy thing to do since the car was a complete lemon. After everything got settled and I got my money back for that terrible experience, I called Subaru and was willing to give them a second chance, even though their customer service was horrible and their vehicle was garbage. Subaru would not give a loyalty discount, a deal to keep a customer (that was not my first Subaru... I have had many and referred friends and family to them). Their products have declined as well as their customer service. Not worth putting your money into these problem vehicles until they get themselves together and back their customers. Next thing... my sister owns a 2017 Subaru Impreza 2.0 in stick. She has 9k miles on it and it has been into the shop MANY times for similar issues. However, the biggest issue is that her BRAND NEW car burns oil so badly that she needs to fill the oil reserve every month because the low oil light indicator comes on. They keep telling her, Cars burn oil, its normal. Ummmmm, no Subaru... I have had many cars and have a truck with 180k miles and never need to add oil between changes. Anyways, she is using my lawyer and will as well win against them. Please keep all of this in mind while deciding on a new Subaru.

I purchased a new 2016 Subaru Forester SUV. The electronic rear door (hatch) will not open at times. This has been a persistent intermittent since the first week I got the car. At first I was told that I was not doing it right. It should not be that hard to open the rear hatch on a car that a college educated intelligent person cant open it! After some time and the realization that it was nothing that I was doing wrong, I started bringing it in for repairs. After three repair trips to several dealers -still no fix. BEFORE you consider purchasing this car, I suggest that you google this problem. You will find that it is a persistent & common problem with Subaru Forester and that Subaru has not redesigned or fixed this problem. What a drag standing outside my new 30K SUV with hands full of groceries in the rain and being totally unable to open the hatch! (Disconnecting the 12V battery and resetting everything will make the electronic hatch mechanism finally reset itself.)

My son Jake was killed in 2013 in a Subaru Outback in Montana. The commercial Subaru has on TV when they show a smashed up Subaru and all they say is THEY LIVED OR THEY SURVIVED. Well my son didnt live! Do you have any idea how disturbing that commercial is to me??? Every time it comes on the TV I relive the day I got the news my son was killed in a Subaru. Please, is there any way it can be taken off the TV? Im sure Im not the only person that has lost a loved one in a Subaru.

I purchased a Certified Pre-Owned Vehicle, 2014 Subaru Crosstrek XV hybrid, from Subaru of Orange Park 06/26/2016. The vehicle had less than 30k miles at purchase. Less than 4 months from purchase date, the hybrid system / engine went out on the vehicle. As I was driving on the highway, the system told me to “Pull Over to Safety and Turn Off Engine”. Subaru of Orange Park was unable to diagnose or service. Upon research I find that after two years of hybrid makes, Subaru no longer manufactures hybrid vehicles because of the KNOWN technical issues that deemed unprofitable to the manufacturer. I had to have the car transported to a further Subaru location that services hybrids because hybrid technicians are sparse; I can only imagine how sparse they will be 2 years from now. The servicing dealer had to fly in an expert to diagnose. My car was in shop for 7 days. The extended warranty that I PURCHASED covered the repair, outside of a deductible, towing, and car rental. Without the warranty, the cost is estimated at $1,556. Based on research, the system is anticipated to crash every 30-40k miles. Due to faulty manufacturing, the value and longevity of my vehicle has diminished. When I contacted the manufacturer, they asked me to deal directly with the dealership, so I did. I noticed the Certified Pre-Owned checklist has a ? in the hybrid section. The dealer was not authorized to sell me a Certified Pre-Owned vehicle with items on the checklist not accounted for, especially the engine. Post-repair, I discovered the hybrid system was not functioning at the time of purchase. Originally, the dealer told me theyd work out a satisfactory solution with me. However, I called today and was informed that they will not support an even trade. My option is to buy up to another vehicle, which I cannot afford, nor do I desire to lose $1823 in additional warranties that I purchased at the time of vehicle. This is not acceptable to me. The vehicle is not safe nor reliable, and the value is going to plummet as reliability becomes known and maintenance becomes extinct.

In 4.5 years, I have to replaced 5 low-beam headlights in my 2010 Subaru Legacy. The dealership gave several different excuses for the high burnout rate. Their solution was to tell me not to use the automatic headlight feature, which did not help. I called Subaru headquarters, and the representative decided that replacing a headlight an average of every 22,000 miles was an acceptable burnout rate. At $70 per replacement, I cannot afford to keep this car. I wish I had known about this problem and Subarus lack of caring before I set foot in the dealership.

After experiencing failed paint on my 2011 Outback due to tree sap I foolishly traded the car for a 2013 and purchased the Simonize Package. They told me this would guarantee the paint if anything like this happened again. Well after having the car detailed by Subaru again paint failure. This time they told me it was caused by rocks hitting the hood.

It is 2014. I have a 2007 Subaru Legacy which has 79000 miles on it. I have taken impeccable care of this vehicle only to have it diagnosed this week with the need to replace the head gasket. Where is the recall on this? Why should the consumer be responsible for Subarus negligence of their poor quality? I firmly believe this should be fully paid for by the company, Subaru who boasts of their high quality product, etc. I think mine and any other person who has had to replace this part should be fully 100% reimbursed for the cost. I urge Consumer Affairs to reach out legally in this matter. Please include me in the claim.

I bought a 2015 Subaru brand new thinking it will last forever. Just told I need a new transmission and itll cost 7000 dollars. I still owe 10000 on it. What a joke. This car should last 300,000 not 130,000.

Im writing this review on behalf of my son who owns a 2014 WRX. On April 29, 2016, my son was returning to Plattsburgh, N.Y. from training at Lackland Air Force Base in San Antonio, Tx. He was about 40 miles west of Nashville, Tn., when his WRX blew its motor with about 15,500 miles on it. Subaru had the car brought to Downtown Subaru in Nashville, where it took 40 DAYS to repair. During the time it was at the dealer, we were lied to about the progress of the repair! As of today, June 27, Subaru has not reimbursed my son or myself for retrieving the car and car payment and insurance. Its a shame that Subaru treats military personal in this manner. I cant imagine how they treat the general public!

Subaru made net profits of $480,000,000 (Reuter.com) in 2012, billions of dollars in gross profit and yet, Mr. Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, refuses to provide me with some oil. I purchased a new 2011 Subaru Forester. The computer system crashed at night in the rain on the freeway with 5 passengers. The engine failed in the Joshua Tree desert. Subaru finally replaced the engine short block after great time, energy and resources expended by me. The seat belts were recalled, parts (gas door opener) fell off; etc. Car has a horrible overheating problem that they cannot fix. Car continues to consume oil such that I have to add oil between oil changes. After many failed efforts, I wrote on Dec. 24, 2012 to Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, stating that: engine short block malfunctioned; ECM reprogramming required the vehicle emission recall campaign (Nissan Subaru dealership claimed that they had reprogrammed ECM on 24 Feb. 12, & on 25 July 12. Mazda Subaru dealership claimed that the reprogramming had not, in fact, fulfilled this recall malfunction, and that they had to fulfill this reprogramming on Dec 21, 2012); seat belt recall; tank lever broke within first 100 miles (See repair, 26 Apr. 2012); replaced motor is still, as of Dec 21, consuming oil. In conclusion, 100% of authorized Subaru repair shops/mechanics spoken with state that it is not normal for a new Subaru with less than 15,000 miles to consume any oil at all, period. I asked billionaire Tachimori, for simply, I am requesting of you, that you authorize the local Subaru dealerships I have used (copies enclosed) to add oil to my car between oil changes without a cost to me. So little is asked of the Subaru billionaires, yet they refused. I will provide free advertising to any Toyota dealership. I wish so much that I had purchased a Toyota again, not a Subaru. If Mr. Tachimori will allow oil to be added when low, I will graciously provide a retraction.

Driving on the interstate, my 2016 Subaru Crosstreks transmission utterly locked up. Without warning, the car ground to a halt in the middle of the freeway and would not move, either in forward, reverse or neutral. Other cars swerved to avoid me. One car hit mine from behind and spun my car 180 degrees, placing me directly in front of oncoming, high-speed traffic. The car has only 18,100 miles. Anyone else experienced such a problem?

13 Outback Premium PZEV- Bought new in Sept. 2013 at Moore Subaru in Peoria AZ. This dealership is great and has treated me well. My outback has nearly 29k miles and has been enjoyed. Car is garage kept at home & work & ALWAYS gets good gas...usually Shell premium, NOT because it needs it, but because it has the highest concentration of cleaning agents. Im a geek about keeping it clean and take care of it because I love it.Ive had it in dirt, mud, water, rocks, gravel and it has always done fantastic. I drove it past the finish line of Four Peaks Trail past Saguaro Lake with 3 people & AC where we saw only ATVs & a few Wranglers. Also had some fun climbing on loose dirt & rocks with the VDC off...car does more than some reviews show. Manual even says to turn VDC off in certain conditions...If you keep your MAF sensor clean & use a high perf. Air filter like K&N, performance is noticeably better. (Never cleaned & re-used one...) Climbed the 17 with 4 adults, 1 large dog & luggage with no issues. Love my car...only regret not getting the limited with nav & eyesight. My wife just got a new Crosstrek from the same dealership...

I dont think I will purchased car Subaru again after I had a bad experience with Subaru located in Troy, MI. They had an advertisement said that if you had a test drive at their location, you earned $50 gift card, no purchased necessary. So I and my husband decided to go to have a try with this brand name at their location instead the dealership on Hall Rd. We went there, did a test drive, even purchased their car. After 1 hour, I asked them about the $50 gift card. They said they would mail it to my house. It has been 2 months now after I made the purchase, I received nothing. I called the salesman, emailed him, left voicemail, nothing, no response. I called his manager and left a voicemail, no response either. I think we did purchase the car, they dont care about what they promised and their customer anymore. I should never trust them. Worst service ever. Never come back.

Spent a great deal of time looking for a car. Have had Hondas and one Toyota in the past- usually bought when two years old and kept till 200,000 miles- all still running when sold and great cars. This is a new car, too many electrical gadgets and little education on how to use them. Now major replacement is needed that was not caught before the car was on the market- poor quality control. Now I know why they tried to sell me repair add on insurance and sign something about lemons- I’ll have to review that. A new screen or computer: music, phone, etc is needed, supposedly affecting the battery. The “eye” (car correction) doesn’t work if there’s a little frost or snow on the upper shield covering the camera (the dealer says it’s fine- why have it if you can’t rely on it in storms?), occasionally doesn’t turn over first time and struggles the first time especially if the temperature is below 30 degrees (I live where it gets much colder), it’s kept in a garage and outside temp is 20-30 degrees and struggles starting. The restarting when stopped at lights feels like the starter will be run down in no time and sometimes it sounds like the transmission will fall out and there’s a grinding sound. The Subaru app says all is fine on its check up- not reliable or accurate.After several hours diagnosing at the dealer, they ordered a part (the screen) of which they failed to call me to schedule a time when it came in... After waiting over two weeks, I emailed. No words of confidence or apology about this. The purchasing was simple, but after the sale, this is a different experience with them. I’ll take my simple, reliable Honda. (I dislike Hondas dealerships usually- high pressure, but the used car dealer’s owner passed away and closed- where I purchased my cars in the past, so I thought a new car would be the best choice and I liked Subaru’s low selling pressure.) How do I get rid of a new car (now almost two months old) with a history? I thought it was a great car when I bought it- first new car in 30 years, but who knows what will happen next, I don’t feel safe driving distances in it and I travel a great deal, so this is a serious concern.

My 2005 Outback with less than 85,000 miles on it has had both CV joints replaced (my expense). Also, the rear axle bushings were replaced (Subaru paid). Last week, I had to have the rubber bushings in the control arms replaced along with the stabilizer links and wheel realignment was performed due to the work on the control arms. The parts were about $80 while the remainder was labor charges. The total I paid with a 15% veterans discount was $694.60. The total labor was $657.78. The car was in the shop for 3 1/2 hours or a cost of about $187 per hour. When I called North Brunswick, NJ Subaru about what I considered an exorbitant labor cost, I was told that it didnt matter how long the work actually took, but that they worked for some book that tells how much time each job should take. We are all being ripped off because this is, as the service manager told me, an industry-wide policy.

My first purchase, the one that instantly catapulted me into adulthood was my purchase of a brand new 2015 Subaru Impreza Sport Limited. I had researched the car ad nauseam. I had gone to many many dealerships around my state (MA) until I found the dealership that was able to make all this work come to fruition, Singer Subaru in Plaistow NH helped me sign on the dotted line and now I was the proud owner of a blue 2015 Subaru Impreza Sports Limited with black leather interior. I adored her. As it happens though a million devils follow the thing you love most, so a highway pothole claimed my first tire, so back to the dealership I went needing to replace the tire and the disk. And these past 3 years have followed suit with issues, a recall or two and more money spent on this love of mine. My dealership was bought by AutoFair and relocated to Haverhill MA.This past August I took the car in for a heck up and aside for the regular filter replacement and oil changes, it also needed its CVT transmission changed. Today, 3 weeks later I wake up to a check engine light on. And I was beyond upset and worried. I bought a brand new car however I feel like the money I have spent for maintenance and fixes has taken a toll. Facing another bill in the hundreds for a pressure valve, I called Subaru Customer Care at 800-782-2783 to just voice my frustration and basically have someone hear me out. The lady was AMAZING, I wish I had remembered her name. She was beyond patient and kind and UNDERSTANDING. She said she would look into the issue and see if she could help me. I was happy to hear that I could be getting a discount but honestly having someone on the other line hear you out was amazing. An hour or so later someone from customer loyalty department called me back and informed me that they had reached out to my dealership and would be helping alleviate the burden. I am glad I chose Subaru 4 years ago, and I will gladly be their customer for many years to come. I will pass this vehicle on to my father so he can finally retire his 98 Ford Windstar. Thank you Subaru!

We bought a manual 2014 outback in black. All of the rear windows come tinted (not optional) and it is a safety hazard, because the dark tint makes it nearly impossible to go in reverse at night due to severely compromised visibility. There is no back up camera on this model.At 5400 miles, our clutch slipped in stop and go traffic on a long steep hill in a snowstorm. Fortunately had enough left to get to our destination, but there was a horrible smell of clutch fluid for 60 miles. The dealer blamed our driving skills on the clutch failure, although my husband and I have driven standard transmissions for 30 years each and have never killed a clutch. They replaced the clutch, But the next one is your responsibility. For 4 months after the repair, we still smelled clutch fluid.Tonight I was backing out of a steep driveway and noticed the familiar nasty smell of clutch fluid and prayed that the clutch wouldnt slip again. Crossing my fingers that well get the normal life expectancy out of this clutch, but suspect that it is very poorly made and will fail again. Would love to know how many others had the clutch fail in an extremely short timeframe.

I changed my oil as was recommended in the manual and one day the light came on and the engine was blown and later discovered the oil was empty. It had burned up all oil in one months time.

Bought car from a Subaru dealership that had very bad dealing with taking care of my vehicle, contacted the dealership. It took about a week to to finally get the car repair, when it was repair I notice I could still smell oil burning, I contacted both Dealership and Subaru of America. Made several complaints but nothing was done about it, I was assured that the problem was fixed and it was done right.I have maintain and service that car, I was told by the dealership and Subaru of America that all was repairs was done correctly and I did notice that the car was losing oil every 3,000 miles but I was told by the dealership that was normal and nothing to worry about. But I was told to maintain the proper oil changes approximate every 3000 miles and since it was a new car and there was free oil change for 2 years I did just that.Recently I learn that it was not normal about the oil leaking and that this engine in this model car. The Company knew of this problem and had tried to hide it from the consumers to keep a better profit for its shareholders, a class action suit took Subaru of America to court and the details was disclose about the engine losing oil and that the company knew and tried to hide it. The court order them to fix it but I am seeing they are not really living up to the deal made to the courts. What they have done is put in place a scam that makes the consumer to pay for repairs to be able to take the test showing that the engine is faulty which cost about 2500 dollars, but if you fix the problem then the test they want to run dealing with the oil consumption will pass cause the leaks is fixed.But that not the end of this nightmare, I also found out the Subaru of America sued the Dealership that I bought the car from for filing out positive report that the customers said how great the service and how please they were with this car when they were not please at all, and the owner of at this dealership, made people to lie about the engine and the car by filing reports. With the bad experiences they had received like me. This dealership close its doors and the records of how many times I was there for service was lost along with how many times I complained.Do you think that when I came back to Subaru of America since I had found a honest mechanic which told me that I needed a engine repair and point all of this problem to me and also told me that this was a common problem with this engine. So the mechanic advise me to return to Subaru dealership and let them know and see how this was going to be handle. I made several call. Got different quotes just to bring it in to be looked at. But finally the dealership of Irvine where most of the repairs and really I am very happy about most of their service but Subaru of America customer people in charge that I was put in contact with has lied to my face over the telephone that there was nothing wrong with these vehicles 2012 to 2016 I think I was told. But later after a few days the person came back with a offer of 1000 dollars off to help in the repairs of this vehicle, which I was told they was doing me a favor. I was also told that my car never had any reports about oil engine leaks by the person I was dealing with to get this matter resolve and I found out that was not the truth. He was telling me cause the Dealership of Irvine underline that their computer show that the right side was repair for a engine problem and the codes were on the papers showing it needed to be repaired again. But the person never shared that with me and the Corporate America knew of the bad dealing of this dealership where I bought this car and why they went out of business and that they had sued them in court and won. This is what big company do. They find ways not to hold up to their responsibility or try to find ways to appease the consumer by either showing they have little concerns and honor, so they give as little as possible to maintain higher profit. I wrote back to the gentleman which I was assigned but also email Subaru of America my concerns and I know they should fix my car for free instead of paying a small portion or the other offer was 1000 dollars off of a purchase of a new car from them. Now dont you find this to be a real big joke and insulting to anyone who has been scam by dealerships selling their product telling you that they maintain the highest standards and guarantee doing business as well as warranty of excellents.Im still waiting. Its been over a week and no reply from the emails I have sent to all parties not even a phone calls. What is sad is the hours and time spent, researching and being frustrated by employees that are told to lie, not to have compassion, and find any possible way to not honor their commitment. I live in Fountain Valley, I was at the dealership on 10/25/19 customer no. **. Now that is if Subaru of America or anyone want to check but I feel what needs to be checked is the class action suit claims what was discovery first and the outcome which was addressed and then find out there is a charge by most dealership for about 137.00 dollars just to check to find out and you cant get the consumption test until the repairs are done, which is about 2500 dollars. And that cost is also at the consumer dime, even if the test shows that it is a problem you are still out this large amount of money, but what even more funny is the Company has extended the warranty of this engine to 8 years but the cost is still on the consumers.

All of the bells and whistles leered incorporated into the Touring model. The convenience options make the car a pleasure to drive. On the open road I’m averaging 26 mph and handles well in all weather conditions.

I bought a used 2016 Subaru Forester with only about 20k miles on it, still under warranty. I was okay at first, now I notice how harsh the ride is. I can feel every bump in the road! Is there something wrong with the shocks? Are the shocks adjustable? Is there someone with the same vehicle experiencing the same thing?

I leased a 2012 Subaru, signed a contract, and took the vehicle home. The dealership messed up the contract, lied about it to get me to sign another contract under the guise that it was a better deal for me. The truth of the matter is that they either made a mistake, or they are running a scam to get you to sign one contract, take the vehicle, then offer you another contract within a few weeks, or they are just incompetent and unprofessional. When I decided that I did not want the new contract, they became angry and rude. The general manager assured me that he would take care of it, but he did not and I had their company calling me about a vehicle that I had returned (2009 Subaru) to the Subaru dealer a month earlier. The vehicle was on their lot and in their possession. I have returned the new 2012 vehicle because of how I was treated and because the general manager, during his shouting match with me indicated that if that was the way I felt, he did not want to do business with me anyway. I am glad you have enough Subaru business that you can afford to throw away customers who purchased 3 Subarus within four years. I will make it one of my goals in life to make sure that people know you do not want business from me or people like me. Of interest, is that a similar situation happened with this same dealership three years ago. At that time, a few weeks after the 2009 car was purchased, the finance manager called and indicated that he had made a mistake on the contract and that the payment should be higher. Once again, I refused and told him that I had a contract, and he could not go back and change the terms of that contract. What is going on at Subaru AutoBarn of Countryside, Illinois? Are they incompetent, or crooked or both? They definitely could use some training in customer service as you have just lost two customers. Since I have returned the 2012 Subaru last week, I am in the market for an SUV. Guess what, it wont be a Subaru. Someone should investigate further the practices of Subaru Autobarn of Countryside, Illinois. I know I will be continuing my investigation and legal options. Not only am I angry, as noted above, I am inconvenienced and suspicious. I did not check the first box below because I am pursuing all options including legal options. Yes, an attorney can contact me about my complaint.

Our 2010 Outback failed on a road trip in a cloud of smoke a few days and less than 1,000 miles after an oil change and 23-pt. inspection at the selling dealership. Were told the engine block would need replacement -- $5,200 -- and a $1,300 tear down to see what other engine parts would need replacement. With few options, in another city, we traded the remains on a 14 Forester. The Outback used immense quantities of oil; we began changing every 1,500-2000 miles and always carried oil because the light went on frequently. Dealers that checked said no biggie. Three times we had episodes where the idiot lights all went on, the Outback shuddered, had no power, etc. Bad plugs (after a dealer change) and perhaps briefly using hi-test gas were blamed. I think NHTSA needs to look at engine reliability.

I never had any problems with my Subaru 2007 Forester. However, one day, after I drove it 12 miles to work, 12 miles to go back home, 6 miles to park and ride my bike, and another 6 miles to go home--the next morning, it was broken. The dealership claims over heating and warped cylinder head--it never over heated, ever. It is costing me $3,587 to repair. Has this happened across Subarus? Should there be a recall on 2007 Foresters? Could it really not be covered under warranty? I keep my car in good condition, check the water and oil and I have proof of oil changes--the last one was 06 July 11. All this happened on 01 Sept 11. Can you help me?

1999 Legacy - This is my third Subaru and I take excellent care of it. The drivers side window release is broken. I have been told by your Olathe, KS service department that it will cost close to $300.00 to repair it and I am extremely dissatisfied with that outrageous charge.

I purchased a 2009 Outback 2.5XT manual transmission new. For the first 60,000 miles it was flawless. Shortly after the 60,000 mile service, the check engine light came on and the dealer said the rings in the #4 cylinder were stuck. The engine was removed and repaired. Approximately 3000 miles later the incident repeated itself. Once again the engine was removed and this time all of the rings were replaced (at my suggestion) and the valves ground. Shortly after that one of the air tube valves failed. Then a few thousand miles later both the NOX and oxygen sensors failed. Then at 73,000 miles the engine started knocking but no check engine light. At the bottom of the pan directly under the oil pump intake there is a large dent but no scratches or any sign of impact. The dealer says that the restricted oil flow resulting from the dent caused the connecting rod bearings to fail. I am a 78 year old engineering executive in Southern California. 90% of my driving is on the freeway, no off road, no dirt roads. I cannot believe a modern car can have these kinds of problems. This is my first experience with Subaru. Subaru paid for the first 2 overhauls but I have paid for the other repairs and am expected to pay for a new short block replacement.

My son bought a 2016 Subaru WRX STI from a Ford dealer. He had problems with it right after buying it. Fast forward to a year later and it needs a new transmission. The warranty that was sold with the car was actually void because the person who traded it to Ford had put aftermarket parts on it and a tune. We contacted Subaru about the problem and they are going to honor the warranty and pay for the repairs. I am happy to say that Subaru is a great company. There are not many companies that stand behind their products these days. Thank You Subaru!

My 2014 Subaru Forester was amazing when I first purchased it in Nov of 2013. I loved it. That loved was short lived. This vehicle burns SOOO MUCH oil. Its not even funny. I complained every time I took it to the dealership and they just said it was normal and to keep watching it. I recently went into the dealership and found out that back in 2015 Subaru issued an extended warranty for the oil consumption issue, however, I was WAY over the mileage. Why did no one mention this to me??? Why did I get no communication through the mail??? I emailed the corporate customer service area and they wanted to argue with me over this, saying they had sent communication and they would not honor the warranty since I was over the mileage. The ONLY assistance they wanted to provide was $500 off a new purchased or leased vehicle. Ummm, excuse me but I dont have a car payment and no way in heck Im going to get one because of another Subaru. So, instead Im spending $6,000 to get the engine rebuilt and never purchasing another Subaru. Reading all these reviews just confirms that Subaru has AWFUL customer service and they dont care if they lose customers or not. Im sorry but Im going to purchase my next vehicle from a car company that cares and works with their customers. Sorry Subaru but you guys suck.

Subaru Forester 2015 - I have tried many times to get SOA to fix my bumpy and nauseating CVT. The dealerships I have brought it to dont seem to do much to investigate. The mileage is exactly the same as when I drop it off and they cant find anything. SOA Corporate refuses to return my phone calls. I am left with a car that is pronounced and bumpy especially around 1500 rpms and deceleration. Im angry that theyve done nothing to correct the issues and I am left driving around a horribly functioning car, with the dealerships doing nothing but treating me badly.

Bought the 2014 Forester in July, 2013 because of the reliability of the brand. Car has been great as I put about 800 miles on a week commuting. At about 35,000 miles I started to notice that the oil light came on about the midpoint between oil changes, at about 3500 miles. Have to add oil about every four weeks, really burns through the oil. No drips on the driveway, car runs great. Love the car but have to fix this oil issue.

I bought a brand new Subaru Outback in 2005 and the engine completely failed at 51,000 miles out of nowhere in 2009. I fought Subaru on it for 3 months and they finally agreed to pay for the new engine. Now, after 3 years and 30,000 miles the engine has failed again! The car is only 7 years old and has had 2 complete engine failures. Subaru is telling me they cant do anything about it and they want $4000 to fix it, about twice what a local mechanic might quote.I spoke to my dads mechanic who has been working on cars in the same location in Palo Alto for more than 30 years (since before I was born.) He said that he wont work on Subaru engines because there is a major problem with them. They blow head gaskets and then Subaru tries to pin the failure on the mechanic or on the owner and it causes problems. Apparently, there are many mechanics here that wont touch them because Subaru legal is taking care of this engine problem.When I look online, there are dozens of sites about this Subaru engine problem, websites were hundreds of people have logged in and documented their head gasket failures at 30,000, 50,000, 70,000 miles. Way too soon for any engine to be failing. Subaru still denies theres a problem, but they redesigned the engine a few years ago and now its not failing in the new cars. Several folks have tried to put together class action lawsuits, but I dont think any of them have gone forward. Meanwhile, if you look on sites that give recommendations on buying used Subarus, they all say if youre going to buy one from roughly 1998-2006 with this particular engine, you need to make sure its failed once and had the major repair done. Otherwise, its not worth buying because it will fail soon. Thats crazy!From what I can tell - most people just go ahead and pay for the repair, some people get better deals, and a few actually get the repairs covered. It seems to depend entirely on how much of a fight you put up. A friend of my mothers has already had 2 new engines put in because of this problem in the first 80,000 miles, too, and he paid for them!My car is currently sitting at Carlsen Subaru in Redwood City, waiting to be worked on. It originally failed on Christmas Day. So, its been more than 2 weeks and nothing has been resolved. At this point, my goal is to get Subaru to buy the car back from me. Id be happy with Blue Book Value. I just dont want to deal with it anymore. And it breaks my heart because I love my car. But its given me 3 years of stress now, so Im done. Is there anything you can do to help me and other Subaru drivers? Thanks so much for your time.

Please, please, please STOP recommending Subaru cars as being reliable. I have purchased two of them based on Consumer Reports recommendations and both have had major expensive repairs. I am old, have had all the routine maintenance done and still have had lots of problems. The 2010 Forester (that was said to be a very reliable car) needed to have its head gasket replaced at 95K (turns out they had lots of head gasket issues) and the 2011 Outbacks CVT just went out, 3 weeks after the extended warranty expired (expired on July 31, 2018). As I stated earlier, I am old (retired) and cannot afford a costly fix on a car that is only 7 years old. I have contacted Subaru of America to see if they would help me and all they do is say that they are waiting to be contacted by the local dealer (where I took the car to be repaired) but the local dealer called me to tell me that they have called Subaru of America twice and no one ever responds. Does this sound like a reputable company? Shoot, if they are not going to help me, cant they at least tell me? Maybe they used to be reliable but that time has passed.

Extremely disappointed. I purchased a 2010 Subaru Forester from Bloomington in October of 2020 for nearly $9,000. 9 months later it broke down on the road and requires an engine replacement. I spoke with the manager and was told Sometimes used cars break down. Theres nothing we can do. I emailed Subaru directly and received no reply. There are no laws to protect consumers from faulty used vehicles, but good customer service, I think, dictates a $9k vehicle should last more than 9 months. I will not be going back to Bloomington Subaru nor will I ever purchase a Subaru of any kind.

Because of all the driving I do (picked up my Crosstrek August 17th, 2019 as on 1-6-2020 I have 11,555 miles) I specifically purchased a Subaru. According to the website and window sticker, miles were averaged between 27/33 per gallon. Now I know that 33 is only under extreme optimal conditions. But I thought 27 wouldnt be an issue to average at all. That being said, my car has never averaged over 26.5 on any long road trip. Id never buy another Subaru and wouldnt recommend their vehicles to anyone!!!!

Complaint and concern for our 2014 Subaru - We are having problems with oil usage, and have had the car towed and had to call roadside twice. The oil light comes on and there is very little oil. We have taken it in and discussed this with the Courtesy Motors in Chico where we bought the car. They say this is a normal thing with Outbacks. What do you say about this? We are tracking the oil ourselves and it is using oil. We cant afford to be on the road with a problem. Please advice. Thank you.

Never notified of CVT issue. Told me they sent letters regarding the issue but I never received anything. Once issue started on my car, they told me they couldn’t do anything because my car was outside of warranty date/mileage. My car is stalling while I’m driving, they claim it’s not a safety issue. They offered to pay 50% of my 2,000$ repair but I declined stating that these vehicles need to be recalled because of it stalling while driving. They declined and said it’s not a safety issue on them to deal with. Basically doing whatever they can to get around handling this situation. From what I’ve seen, when they started with the CVT transmissions back in 2012, those issues are still continuing to happen even on brand new vehicles.

My wife was driving our brand new 2014 Outback. She went slightly off the road and attempted to engage the break release to allow the four wheel to kick in and get out of the small depression she was in. She couldnt get it to work. She called a towing service. They came out and a young man got in the car and engaged the transmission apparently thinking that by moving forward and backward he could get the car out without pulling it out with the truck. In a few minutes the car started smoking and within a few more minutes flames appeared that couldnt be put out with the tow truck fire extinguisher. The car burned up-a total loss. It was a frightening experience for my wife and makes us wonder how this car could possible erupt into flames. Anyone out there with any insight?

This car is a death trap and Subaru will do nothing about it. We really liked the car until about a month ago the gas pedal stopped responding in the fast lane. Just started coasting; had to get to the shoulder with no acceleration. It suddenly started working again. Drove it straight to the dealer. They had it overnight but couldnt find an issue due to no error code being produced. On the way home it did it again. No response in the gas pedal. Again, had to coast to the shoulder. Drove it right back to the dealer. This time they have it 2 weeks and replace the entire CVT assembly. Driving home from work the next day, it does it again. Take it straight in. Now theyre telling me there is nothing wrong with my 3 year old, 30,000 mile Forrester. To top it off, Eric from Subaru Corporate made it seem like Im making the whole thing up. I dont even know what to do. I cant put my kids in this thing.

I own a 2008 Subaru Legacy, best car Ive ever owned for this area of the country. Due to very cold and heavily snowed New York (Catskill Mtn region), you tend to notice your windows being frosted over for a while to defrost during winters. I never thought twice that build up on the inside of my windows was anything other than caused from the extreme cold temperatures here in NY, and as a new car you just sometimes dont take notice to those things.As the years pass, MOST cars get dings, and dents, and repairs... but recently because it’s not a place that you would just take notice to UNLESS you are someone who hand washes and waxes your car on a daily basis (in my opinion), I noticed severe (massive) paint bubbling across the whole top (metal paint area) above my windshield from one side to the other. Now, I would never had noticed this if it had not been from the obvious ROCK CHIPS which have hit the bubbling, and yes made this paint bubbling break open and look like it’s caused due to rock chips. The surface is not a layering rust to where it is corrosion rust that would break away if tapped on. It’s more like a start to corrosion rust that has not started the eat through process. Upon closer inspection it looks to me to be from POOR windshield seal and thus NOW knowing the reason for such poor build up during the winter on the inside of my windows. Well I guess the rock chips are completely different way up at the top of your roof than on like say your hood or around your grill area... HAHA, what a joke. I take very good care of my car. I’m asking for a proper inspection and a paint job after a corrosion protection - not like Subaru can’t afford it. This MAY just keep me from ever buying a Subaru again. The dealership had the audacity to tell me to trade it in and let it be someone else’s problem. NICE.

I bought a Subaru Outback 2012 from a dealer on Cape Cod. They caused me a lot of grief by selling me an afterMarket stereo/GPS that was miserable. After 5 very ugly attempts at repair they gave me a good one to get rid of me. I bought the car with an extended warranty to 100,000 miles. Now, at 140,000 miles the CVT transmission died. Subaru CVT transmissions are SEALED UNITS. They have lifetime automatic transmission fluid. You cannot check it or change it. Does that sound like a bad idea? It is. My tranny failed admittedly after a lot of miles, but I drive very very carefully. I get 120,000 miles form original tires and brakes. Beware if you buy an Outback. A new transmission is $6,600 plus $1,500 install. $8,000 to use the car. I am told Toyota transmissions NEVER have a problem. NEVER.

Paint defects on new 2018 Forester. Took to service dealer, told the paint chips were caused by rocks hitting car. How do rocks hitting a car at different times create the same consistent size chip on ALL paint chips? Plus how come the passenger side shows no paint defects while the driver side is constantly cropping up new rock hits? The hood is showing paint chips is getting ready to lift again, perfect little tiny circles, no dents, just paint gone to the bare metal. I had a 2006 Nissan, NEVER ever saw problems with the paint. When heavy debris hit my Nissan, it dented the car but left the paint intact, had my Nissan for ten years and never ever saw paint chips exposed to the metal.

I have had to repair a leaking head gasket when car had 180,000 kilometers and also replaced back axle when had 160,000 kilometers. These were both very costly repairs. I am disappointed with Subaru and dont think their reputation is deserved.

Dismayed, disappointed, disgruntled. These are the feelings engendered by coming home from a two-week trip only to find that the battery in our one-month-old Subaru Forester had died while we were away. Consumer Reports April automobile issue convinced us that all the new safety and navigation technology innovations in the 2015 models would make it worth our while to replace our 2007 Forester. But neither CR nor you mentioned that all those enhancements would drain the battery even when the car wasn’t driven. When we took the car back to Subaru, we were told it was our fault for leaving the car for two weeks, as if we were the only folks ever to have done such a thing. Subaru service also suggested we get a trickle charger and keep the car plugged in when we’re away for an extended period of time.We did a great deal of research before buying the car and found no mention of the problem. Having experienced it, I googled “Subaru battery drainage issue” and discovered that the problem was not unique to our vehicle, nor even only to Subaru. Apparently Hondas and Fords are similarly afflicted. These facts were further substantiated by the AAA technician who came to recharge our battery. She fields many calls similar to ours.It is clear why Subaru and the other manufacturers would not want potential buyers to know about this poor engineering. Accordingly, there’s nothing in the owner’s manual that says “do not leave car undriven for more than a week.” You have to look hard to find that after a battery “interruption” the power window needs to be reset, as do the date and time, and perhaps other things I never bothered to set up. A setting comparable to airplane mode on a phone that shuts down some of the background functions would be a wise and welcome fix. What is not clear why there’s so little written about this issue in the automotive press. My husband and I feel doubly burned: by Subaru for its inept engineering and by the consumer gurus who should know better.

The car is terrible -- poor construction, poor interior. Defect in the steering wheel, door panel. There was a scratch on the bumper that I showed the Service Dept. They said I did it when it was washed. It is not a scratch. It is a defect in the paint. They would not deal with my complaints. I called Subaru and trying to get them to be available is very difficult. I will never buy another Subaru again. These people who love their Subarus are blind or naive. If you damage one tire you need to buy 4 tires because of the symmetrical AWD. High maintenance.

I bought Subaru Ascent 2021. It’s my biggest mistake I did the wrong decision. My SUV have issues with seats. My driving seat is shaking while driving especially when you stop on signal or stop signs. When you move driving seats is shaking feel me be. I fell down backside so it’s scary and my SUV 2nd row right side seat is give bad noise when you are driving bumpy street like rough road. It’s only 10000 miles and feel I drove old car. I take my SUV on Subaru service center twice. They are not able to fixed that issue. I guess they don’t have experienced technicians. They tried to fix and said it’s manufactured fault. Right now I am confused. What I gonna do. This SUV is not value to money so I decide to give review about my experience for helping people be careful before buying this suv make sure first check the seats in this SUV. After buying no one take responsibility. My car is under warranty but they didn’t fix. I go every week in service center and request them please fix my car.

My engine all of a sudden started to sputter and shake. No lights came on and I pulled it into a parking spot immediately and shut it off. I then checked my oil and my level was so low it did not even read. I was exactly 3,000 miles from my last oil change. I then had two places check out my car before attempting to drive it home. I made it halfway and then had to call to get towed because my engine was giving out. I have had problems with my Subaru Forester 2010 in regards to the drivers side window getting stuck and not closing properly, the radio changes stations without any reason, the window washer fluid container leaking but leaving no trace a mile away after I refilled it, and finally the interior lights not working at all after a year of having the car. I am just very frustrated with this car and makes me wonder why I didnt chose a Honda when I had a choice and chance. Thought I was going for the safer and better car because it had a great track record. I will never choose a Subaru again.

It has always been at least a two week wait for an appointment. Now its 30 days. Really??? I was also given the option of just leaving my car there for a week. They might get to it per the person answering the phone. I purchased an extended warranty which is about to run out. Now all of a sudden my headlight wont come on. I took to a mechanic and he tests and determines its the switch which is over $200. He says it should be under warranty. I cannot get an appointment earlier than 30 days. I travel a lot and consider this to be dangerous. Are the low beams going to go out too? Who knows, I dont. Also had a recall on the wiper motors which I cannot get serviced either. 30 days is a ridiculous time to wait for service. Especially on things that can cause you harm or injury if they go out.Whats going on? You sell us this stuff and you cannot deliver. Oh I was also told I could take it to the next county which is 40 mins away. What kind of service is this, anyway. The solution. If your auto has problems and you dont have enough mechanics to deal with the volume of customers, then Subaru needs to pay the person I get to repair it. I think that is fair. Is there a recall on the turn signal light switch? My vehicle is a 2012. Never owned a car that had so many dangerous problems so quick. My car now has 50K miles. What am I to expect in the future?? I thought this was a well put together vehicle. Im beginning to wonder. Not being able to have the vehicle serviced in a reasonable period of time is not acceptable to me, and Im sure not to any owner. So, I await your reply for my solution since your service dept. cannot help me. I live in Asheville, NC.

The Subaru Outback 2010 has been trouble from day 1. Constantly worrying about what will happen next. Uses oil, all lights replaced, AC and radio quit working, torque converter, and on and on and on. Worst car I have ever purchased by me or anyone in my family.

Engine light on, brake light on and cruise light flashing - I took my 2012 Legacy in two times for the same problem. The second time I brought it in, I had to leave my car there and they gave me a rental. When the car was done, they told me I had to pay for the rental. I said the car only had 20,000 miles and not even a year old. He said I still have to pay for the car rental. I told him that I was not very happy that I had to pay for the rental. I will never do business with them ever! The Subaru dealer was in Merrillville, IN. Do not go there for any service.

I bought a used 2012 Subaru Legacy from a non-Subaru dealership and 4 days later there was something wrong with the transmission. The dealership at first couldnt identify the problem. So I googled it and discovered what was wrong. Thanks to a YouTube video. They then didnt want to help fix it and my warranty doesnt kick in till 30 days after date of purchase. And the vehicle wasnt safe to drive, it stalled if I broke too hard. So I couldnt wait the 30 days and go without. I called Subaru and they paid $1000 towards the repair! They didnt have to do that and they did because thats good customer service.

In 2010 I purchased my first Subaru. I figured I bought the best vehicle of my life. I owned it until November 2014. I had nothing but troubles. I had to replace the battery within the first year. Randomly thru out the year it wouldnt start. All my oil changes were done at the dealership. Every time they would tell me it had no oil. In total I had a sway belt, drive shaft, engine, battery, full clutch replaced and brakes. Subaru offered $500 prepaid visa for my next Subaru. What a joke...

My husband and I bought our very first Subaru (2007 Outback) believing we had bought a great car that would serve us for many, many years. We were wrong! At 69,000 miles the turbo blew. Then, recently, the turbo blew again at 82,000 miles and took out the engine with it! Subaru doesnt want to do anything but sell us a new car! I am mad as hell and want to tell everyone that Subaru is not what they represent themselves to be.

Entering a busy state road from a rural side road the car did not accelerate creating a potentially dangerous situation as cars rapidly approached from the rear. This intermittent stall problem has occurred previously - always as I attempted to accelerate from a slow speed.

Outback owner since 1995. Purchased 2013 outback in February of 2013. Began burning oil at 50,000. Dealer told me was normal due to thin oil. Now using a quart of oil every 2000 miles. Just found out there was a class action lawsuit in 2016. Too late for me to join and receive compensation. Called Subaru and asked to be compensated for excess oil usage and was denied. Never notified me of this manufacture defect. No longer trust this company.

My 2014 Outback was my 3rd Subaru. They had changed to full synthetic oil and one has to use that as the company supposedly tightened up their Boxer 2.5L specs. First oil change at 3K was OK, 2nd at 7.5K later, as they recommended, was still OK. After that, was on a trip and oil light came on after about 3K miles. Eventually found a place in the rural area that had 0-20W which is required. Only half qt required. After another 2K miles, another half quart required. After that, the scenario continued to repeat. After an oil change, 3K miles and half qt needed, and at 5K after the change another half qt. Through several changes. Factory had lowered the period between changes to 6K, but after using 1qt of the 4qt original supply, I went to changing every 5K miles.Then found a CR report lambasting Subaru for their oil use. This was not leaking oil, but consuming it. A couple of autos, Audi and BMW - some models - were worse, but everyone that I talked to considered using a qt every 5K miles very excessive for a new car. Subaru would do nothing about it and the dealer - having been graded on the sales process already with the 10s they beg you to grade, was indifferent. Facing the possibility that the Subaru name would be associated with oil burner in the future and that the value of my vehicle for trade would be negatively impacted I chose to trade it in after only owning it 20 months and 27K miles. Traded for a Mazda CX-5 and went to the Subaru dealer immediately afterwards to tell them why I had traded away the Subaru Outback that I otherwise had loved for what I consider to be a lesser vehicle. That doesnt use oil.Dealer made up some excuses and I walked out, a Subaru fan no more. Dealer never even offered to make me a good deal on a newer vehicle that supposedly didnt have the problem. This was in Columbia MO. Despite my having informed them that I had traded the vehicle, I still get service reminders and other propaganda from the dealer. They are that clueless and disconnected and this reflects upon Subaru as being pretty much the same.

Subaru is one of those Teflon companies like Apple that seems to have a loyal consumer base without any regard to their conduct. For example, their advertising suggests that they are good corporate citizens but they are one of the very few auto companies with not a single hybrid or electric model. (When they once experimented with a hybrid Impreza, it added precisely one mpg to its fuel efficiency). But what really surprised me is how, at the corporate level, Subaru is extraordinarily unlike the image it projects. After experiencing a significant mechanical problem with just 34,000 miles on my Impreza, I brought the car in for service. The service department tried six repairs, all making the problem worse. When I informed Subaru of America, they offered me two options: a $500 credit toward a new model (the type of incentive routinely offered to new customers), or a return visit for a seventh repair.I asked a supervisor I spoke with in Consumer Affairs, What would you do if this were your car? She refused to respond. I asked why she would not answer and she became angry and told me to call the attorney generals office. (This was someone who trains others in how to interact with consumers). Another Subaru of America representative echoed her invitation and told me not to bother reaching out to anyone else -- that he, a middle manager, was the last word. Even if I was satisfied with the car, the experience with the company was enough to make this Subaru, my third and last.

Bought a 2015 Subaru Outback 3.6 on Jan 2015. Never had a car like this before. To think that they supposed to be reliable. On its 30 month or about 40k miles the engine went dead, on a warm morning weather. Attempted to jump start but to no avail. Road service responded and attempted to jump start but unsuccessful. Finally towed to Bill KOLB SUBARU, ORANGEBURG, NY. BATTERY AND MASTER FUSED CHANGED. Gregg of service dept said, maybe an interior light was left on. But could not be, once alarm was pressed it shuts everything off. Charge - $524 - 180 for battery and 300 for labor for finding the problem - a blown master fuse. Were supposed to be computerized now but it took them 3 hrs to diagnose the problem. Im very very disappointed with Subaru. Thinking of trading it off before it act out again in peculiar situation with my entire family on it.

I have had 5 new Subaru cars since 2006, all 5 cars were a pleasure to own, 2 Foresters, 2 Outbacks, and 1 Ascent. The cars are all comfortable, easy to drive and come with many extras as standard equipment. Great resale and trade. Highest rated for safety and insurance.Other

We bought a 2015 Outback 3.6R Limited while it was on the train to Dellenbach in Ft. Collins, CO in Dec of 2014. My wife drove all the way up there in the snow from Littleton to avoid the poor reputation dealerships in the metro area. My wifes father totalled our old car and I talked the wife out of buying the 4Runner we both truly wanted for something a little more economical. Our teenage son was still driving my moms old 1999 Impreza Outback with 330k on it, so reliability didnt seem to be as much of a factor as much as the safety. While we lived in CO, not many issues aside from a windshield that is paper thin and cracks if you spit on it and snow gets wedged in the wheel wells just as bad as the old Subaru.Then spring came and we started having issues with the rear lift gate. The not so friendly or helpful employees at a particular stealership on Arapahoe and Dry Creek were defensive and accusatory trying to say we had the memory set. Take it up there and get a recall on the ridiculous eyesight programming, just for them to tell us they cant duplicate the lift gate failure. Of course not! You just unhooked the battery which resets the system! We just put up with the occasional rear gate for a year, I keep the oil and filters fresh and we move to the heat of AZ. The rear gate has been getting worse to the point that it rarely ever works no matter what pattern or manual intervention you do. Now our rear gate is completely useless. The dealership in Chandler is great and has noticed the latching being brisk and misaligned. BUT of course, they cant do anything about it until their body shop opens. Enough. First Bru purchase from us but many in the family over the years, this will be the final. All of the others have been traded or sold, we cant wait to get out of this car as well. We dont care about the electronics or the gimmicks, we wanted a reliable and functional vehicle like we had with our Camry. We will be driving back to CO to sell this car where we can get a better price for it and go shopping. Toyota quality has degraded over the years, it looks like the influence by Toyota Motor Corp is starting to show in Subarus product lines. Too bad, we wanted to like this super ugly car, it is comfy, drives ok for a boring CVT and the mileage is amazing. Cheap parts, poor assembly and lack of customer service makes our Subaru feel like a Chevrolet. Love. Its what makes Subaru owners wish they had their old cars back.

I purchased a new 2013 Subaru Outback believing all the hype I read about and saw regarding this vehicle. At 83,000 miles my transmission failed due to contaminated transmission fluid (Subaru admitted the defect) and was told by the dealership they would repair it for $8500 since my 60,000 mile warranty (they must know something) on the powertrain was exceeded. Subaru of America (after a week waiting in limbo) said they would give $1,000 toward the repair as a good will gesture. Never mind all the ads and chest beating over how this vehicle surpasses most in quality and reliability. Now Im reduced to buying a used transmission online and having an independent contractor replace it. Needless to say Im not loving my Subaru and will tell the everyone in reach about their customer service.

One month after purchasing a brand new 2013 Subaru Outback from Chatham Parkway Subaru in Savannah, Ga, the paint began to flake off the bumpers. They repainted and said to bring it back if it happened again. A few months ago I noticed three small blister-like lumps in the paint on the drivers side fender. Because the paint was flaking again in other area I took it back to the dealership - the only place I had ever had it serviced. They told me the paint was not bubbling and said it looked like it was dented from the inside. Because there is no way to reach that part of the car from the inside without dismantling the front end I asked that they bring someone in to make an assessment. I waited three months with no response. It wasnt until I contacted the corporate headquarters that they said they would bring someone in to look at it. They kept my car for four days, made paint repairs and a rear door adjustment I didnt ask for, but refused to address the blistered paint. They said something must have slipped in through the door hinge and caused three linear dents from the inside. They said they could not explain how that was possible or how they came to that conclusion, but refused to address the issue or entertain the possibility that it could be a paint issue. In fact the service manager, Tyson, said he is no longer certain there was ever a paint defect and he cant remember why they repainted my front number for free one month after I bought it.

The car chargers are faulty. They keep blowing up now twice in few months. Every time I have to waste a whole day to fix them. They keep trying to convince me that the problem is with my adaptor but thats not true. I have used the same adaptor for 10 years with my last Toyota with no problems. Needs to be fixed permanently. What an annoyance.

Our 2014 Subaru Outback (purchased new) has an intermittent stall problem that lasts for several seconds at low speeds when trying to accelerate into traffic. It has caused 2 near collisions and my wife will no longer ride in the car because of it. This issue has been discussed with the dealer several times and were told by the Service Manager that it is a common complaint and an engineering defect in the CVT transmission and that his 2013 Legacy has the same problem. The factory Zone rep. drove the car briefly and said it drove normal and that they were not going to work on it but would give us an allowance on a 2015 model. This car drives normal 99.9% of the time because this only happens in slow in town driving of which we do very little but when it fails it could be catastrophic. We are in our seventies and purchased this car new because it has all the hi-tech safety devices on it such as Eyesight collision avoidance but this is of no use if we are t-boned in heavy traffic. Since when is an engineering defect in a drive train normal?! We left the car with instructions that they could drive it home or wherever until such time that the problem occurred (and gave them a list of the perimeters that seemed to cause the problem to manifest itself) then they should fix it under the new car warranty but they told us that it was just going to sit there until we pick it up as they are not going to do anything with it. We also asked if they would buy it back if they are refusing to repair it and they of course declined that also. This indicates to us that they dont want it either. We will probably be forced to dump it at a big loss. ANYONE ELSE HAVE THIS PROBLEM?

We bought two Subaru Outbacks in January of 2012, and they both had windshields that cracked in the same place under the same conditions about four months apart. It was a cold day and while sitting there warming up the car, there was a pop and a crack from left to right about five inches up a long crack appeared. The first time the dealer claimed that there was a rock hit when he ran a ballpoint pen across the crack and found a pit, which I knew wasnt there before he dug his pen across the glass. This second time, I made sure that there was no pit along the glass before I brought it to the dealer, but he insisted hed be able to check it with a pen. I watched as he dug the ballpoint across the crack until he found a microscopic spot where I saw him pop out a minuscule piece of glass and claimed it was a rock hit and therefore not covered under warranty again. Anytime glass cracks, you cannot conclusively say that the crack will stay intact without finding a microscopic pit or weakness where the glass expels itself. This is a scam. We have seen other Outbacks on the road with the same crack. We even pulled one over and asked the owner, and she said the same thing happened to her windshield. This needs to be investigated.

There is nowhere to buy a tire for the 2014 Subaru Forester. I contacted dealer, NTB. They both told me it is on back order, at least 3 weeks. What am I going to do for 3 weeks?

As many other reviews I read and contained in this page, a 2007 Subaru Outback did not give any warnings, did not overheat, just all of a sudden a clunk sound, and it had to be towed away to the mechanic who says that it needs a new engine. After reading all the other reviews, it has help me to make the choice of giving it up and cut my losses now. I have to say that purchasing this vehicle brand new was a very poor investment. I thought I was going to be able to have it for many more years, not just 7 years. It is too bad Subaru doesnt take any responsibility for its faulty mechanism. NEVER AGAIN WILL I BUY OR RECOMMEND ANOTHER SUBARU.

2015 Subaru Outback Limited 3.6 liter. We purchased this vehicle new in April 2015 to replace a 2011 Outback that was totaled by a red light runner. It has been a big disappointment. The almost $40,000 total price we thought with all the options compared to a 4 Runner was a good deal, the blind spot system (SRVD) failed on the day we drove it home, took almost 6 months to have it repaired. I found a shop bulletin online that described the problem to the letter. Of course the selling dealer didnt have a clue on how to fix it. They replaced most of the electronic parts and calibrated it. That problem is fixed. There has been 4 or 5 recalls since along with over 40 tsbs. The problem that there seems no fix for is the garage door opener operates on the same frequency as does the key-fob/smart key system. At times the seat belt alert chimes with everything off. Also the rear hatch will not open and when attempting to open either front door, placing hand inside handle, all doors lock, takes several attempts to open door, (all these problems only occur in the garage or driveway after the door clicker is pushed to open garage door). There has been no offer by Subaru to try to fix this. My Honda Ridgeline (2014) does not have this issue. This problem should not occur. The Key-fob system should not allow interference from any source. If anyone else has this problem, please write a review. My door opener is a Chamberlain belt drive with outside keypad.

Positives: Roomy interior. Excellent cargo space. Negatives: Poor fuel mileage. I think company overstated MPG intentionally. Touch screen disappears in direct sunlight. Uses oil badly. Poor radio quality. My first and last Subaru.

I took my Subaru Impreza Outback Sport 2011 in for routine 45000 mi maintenance, for which I was charged $243.75. I was told the brakes all needed new pads, for which I was charged over $600. I was then told the battery needed to be replaced, for which I was charged $144. Then I was told I needed 4 new tires which would cost $900. I had just taken my car for routine service 3 months ago and was told that everything was fine. I believe that for all the additional charges I had to pay today, Subaru could have at least waived the $243.75 45,000 mile service fee. This car has awful tires - skinny lo-pros that should never be sold here in the Northeast, the pothole capital of the world. I wouldnt drive another Subaru again if they paid me a million dollars to do so. Unfortunately, even though I have paid off my car loan, I am stuck with this thing now that I have paid close to $3,000 for repairs. I bought this car from North End Subaru Mazda in Lunenburg, MA. If you go there, hang on to your wallets - they are definitely trying everything they can to steal from the customer!!!

I paid 32,500 in 07 at 100,000 miles the head gaskets started leaking. Cost me 4,000 to get them fixed. Turns out that this is a common problem with Subaru. Never buying another one.

After 21,000 miles my vehicle has had to have the engine replaced along with other major parts. Initially, when I received my vehicle back, it had to be returned the same day. Its because the mechanics at Garcia Subaru of El Paso failed to lock the major coolant hose. It caused my car with a new engine to run hot and coolant to spill all over the new engine. When I received my vehicle back the 2nd time, the turbo was not working and the performance of my car was less than it was, prior to this major repair.

2014 Subaru Crosstrek - What a cool looking little SUV crossover. Loved it for the first 3 months. Then the steering wheel started locking up on its own, both when the car is on and when it is off which results in the ignition locking up. I have taken it back to the dealership - Earl Tindol Ford Subaru - twice. They have done nothing to fix it. They burned up 1/2 tank of gas and put 100 miles on it and told me it was pretty much my fault. I finally went to the dealership yesterday and demanded my vehicle back and drove up on a salesman/service man and some blonde chick pulling into the parking lot at the same time and getting out of MY Subaru. I left it there for repairs - not as a vehicle for Earl Tindol Fords employees to use as their own personal vehicles. I left a message for the dealership owner, but got no response. EPIC FAIL! My first and last Subaru and this dealership is HORRIBLE!!!

I want to highlight 2 specific points about Subaru Finance. Reference to my purchase of 2021 Crosstrek on Nov 2020. The Finance rep provided me false information that they checked with Chase and the best rate they could offer we was 4.49 and if I purchased extended warranty they can offer me 4.29. My Credit Score > 800 and I have multiple financial relationship with Chase. I was told chase has all access to my information and based on the current market situation this is the best rate they can offer. Being a Saturday evening I couldnt verify. On Monday I went to the branch and asked for details. I was surprised to learn that they didnt get any inquiries. So I asked for what my rate would be for new car financing. I was offered 2.39.(I have email proof of this). To add to that - Even the refinance rate which I checked with BoFa was 3.49 and Credit Union offer me 2.99 (I have proof of this as well). Over a 72 month term that would have translated to an additional $1500 in interest. To gain business, I have to believe the finance manager blatantly lied that they had checked with all the banks including Chase and based on my credit score this is the best they can offer. I did reach out to finance department and customer relations. But once the sale is done, they seem not bothered to even respond.2. I was charged document and fees and told the title and registration will be taken care and I will get the refund for my 2019 subaru crosstrek from DMV once the transfer the title from me. I have paid $725 for 5 years registration just in April 2020 so had the prorated refund of 4.5 years to be refunded. 2 months fast forward, I checked even as of today on AZ DMV portal. They have not even notified the car as sale per my DMV website and Title was still under my and the credit unions name (have taken the printscreen of the same too). And I have not got the refund either as of today.I was also not provided the price which I had agreed to for which after speaking the dealership person said they will speak with the GM and get back to me. Again the Finance guy provided misinformation on cost of ownership stating that it includes the interest I would be paying which doesnt seem to be true. I followed up few times since but they never got back on this. I had sent a detailed note on this as well. For any concerns/arbitration - Dealership had asked me not to reach outside till I have discussed my concerns with dealership. I have been patient enough thus far, but as I have not heard back on any resolution/remediation from the dealership I am writing this review. Based on all the above points I have to believe Subaru Finance has been provided false information and unethical practices to get my business.

I purchased my first new car in July 2014. I test drove a lot of cars and the Subaru drove the best so I purchased a 2014 Outback. My last two vehicles, I purchased used Toyotas with low mileage and paid them off. I still own and love my Tacoma. I took the Outback to California from New Mexico. I visited friends and drove Highway 1. I was enjoying my road trip and after 3,000 miles, the oil light came on. I immediately pulled over and checked the oil and it was low. I put a quart in, the light went off, and I headed for home. I called the salesman that sold me the car and asked if there is a break-in period I did not know about. The salesman told me the car should not use that much oil and to bring it in for an oil test of 1,200 miles. I did so. At 1,200 miles, I called the dealer and was told nothing was open for two weeks. I took the car to another dealer in town and was told they had to start their own oil test after I was told on the phone by the other dealer the consumption test could be completed by any Subaru dealer. I start a new oil test with this specific dealership. I park the new car and drive my Tacoma to work. During Christmas, I took the Outback to Texas on a road trip. I drove the car 12 hours to and from my destination. Plus a week of all over the state, a few hours here and there. On my return trip, the oil light came on again. I put a quart in, the light went off. I called the same dealer and took the car back. I far exceeded my 1,200-mile limit and the girl checking me in scolded me for putting oil in and said I would have to start a new test. This made me angry and I started to get curious about the runaround. I lose my temper and tell the dealership if they dont fix the problem, they can have the car and Ill stop paying for it. I did not purchase a new car to keep spare quarts of oil in the back. I call for the service manager and he tells me we should have done better. He did not have an attitude like the girl at the counter. He told me Subaru will not do anything unless I complete the oil consumption test to their specs. He told me the manual states that the Outback uses a quart every 1,200 miles. I started thinking about that one. If the 2.5L engine holds 5.1 quarts, uses a quart every 1,200 miles with recommended oil change is at 7,000 miles, I am negative oil at oil change time. Again, this does not make sense.I go online and Google it. The first page is full of Subaru oil consumption articles. I had no idea that my problem is a universal problem and that a lawsuit was filed against Subaru for oil consumption and defective rings. Now I understand the runaround. An article in Motor Trend states Subaru dealers are telling owners that the oil consumption issue is normal and that normal usage is 1 quart every 1,200 miles. But with a new vehicle, this kind of oil consumption is definitely not normal. Owners who are experiencing excessive oil usage can take their Forester, Outback, Legacy, XV Crosstrek, and Impreza models in and ask their Subaru dealer for a consumption test. They will then change the oil free of cost, and ask you to come back in 1,200 miles. If the oil usage is over their acceptable specifications, they could replace the piston rings. The Outback performs beautifully. I purchased the base model 6-speed standard. The Outback is roomy and pleasure to drive. Unfortunately, I now have to convince the dealership to fix the problem. I did not purchase a new car thinking the rings would be defective and the engine must be rebuilt. The car consumed oil on long trips with the cruise control set at 73 to 83 mph driving for 12 to 14 hours straight.I will not take a trip like that for another six months. I will park the car and wait for the next road trip. I also want to make note that on my first road trip, the Outback got up to 28 miles per gallon on the highway. After the first oil light incident, the car gets 23 miles per gallon at best. I am very upset with Subaru. I will be paying for this car for the next five years. I will be driving my trusty Toyota Tacoma 2.7L 4-cylinder with 179 thousand miles on it. The Toyota is not as comfortable and does not have all the bells and whistles but has never used oil and gets 26 mpg. My first new car at 46 years old and I made the wrong choice. The hassle with the dealership, I wish I could give the car back and spend my money on a Toyota.

Buyer beware. It seems Subaru has a long standing manufacturers issue with the head gasket that should have been addressed via recall. Instead they are piecemealing the issue with small repair discounts. My car has only 66k miles (6k miles outside warranty) and been well-maintained. I am discovering that this has been an issue since the mid to late 90s. Just like the class action for heavy oil use, it seems Subaru will wait for the lawsuit to finally be forced to address the problem. 4th family Subaru and I will tell everyone I know of my experience and never to buy a Subaru again.

I own a 2005 Subaru Forester. It has a factory installed lift bar on the back hatch. This bar has been replaced 3 times, due to a rust issue (from the rear washer fluid spraying on top of it). My local Subaru dealer said that it is a Subaru flaw, and not only are they no longer able to get replacements from Subaru, but will not cover the cost under my bumper-to-bumper warranty.

I have a 2011 Subaru 2.5X 4 cylinder automatic transmission EPA 21/27. On a cold start up, my 2011 Forester engine made a loud knocking noise, similar to a spun rod bearing. The dealer says, all Forester engines are noisy. This is not a normal noise for any engine. The fuel mileage is also deplorable 25 highway on cruise. In th county/suburb 18-22. I dont drive in the city, normally. My last Subaru had no engine noise, even at 200,000 miles, and got great fuel mileage, 4-5 above EPA rating. I returned to dealer shop 3 times. There is nothing wrong with it, according to them. Foresters do not get better than 25mpg, and all are noisy. I contacted the Subaru customer service online. They talked to the dealer, but have not helped fix the problem at all. Its basically a waste of time. It currently has 9,000 miles. I purchased this new at the Richmond Subaru/Moore Cadillac.

Before taking our 2015 wrx in for a recall, we had never had a single issue with this car. It was certainly confidence in motion and a well loved car. After the Pre-Ignition recall and CPU flash in May, we have had the check engine light on seven times and have been back to the dealership SEVEN times. They are friendly and great every time but who wants to have their car stall out in intersections, miss work, miss family events, and waste gas driving back and forth to the dealership?We contacted SoA and they offered us a $500 rebate towards a new Subaru, which is a complete joke since what moron would buy another new Subaru after an experience like this? I feel like I cant trust my Subaru to get me safely anywhere and after the flash and reprogramming, our car has never felt like the car we wanted and paid for. It is not ethical to sell a car that runs a certain way and then dumb it down and make it unreliable a few months later. At this point, I would not recommend a Subaru to anyone.